tech support skills for resume

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Technical Support Specialist skills for your resume and career

Technical support specialists need a variety of hard skills to effectively troubleshoot technical problems and repair hardware. These skills include experience working with remote desktop and help-desk support, as well as knowledge of SQL, Mac, and Linux systems. They should also be proficient in computer systems and have experience with customer support.

In addition to hard skills, technical support specialists also need strong soft skills. This includes excellent customer service skills, as they will be dealing with a high volume of customers. They should also be able to communicate effectively and possess problem-solving skills. According to Hoyet Hemphill Ph.D. , IDT Program Coordinator and Graduate Advisor at Western Illinois University, "The next K12 job mostly advertised is Technology specialist, and the majority of the skills include knowledge of data visualization tools like google data studio, strong spreadsheet skills. (Google Sheets is preferred.), ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy, excellent communication and analytical skills, knowledge of data analytics, ability to troubleshoot data questions, excellent organizational skills including attention to detail and multi-tasking skills, excellent client-facing and internal communication skills."

15 technical support specialist skills for your resume and career

1. customer service.

Customer service is the act of giving customers the assistance and support they need. Technical support specialists use customer service by supporting incoming calls, providing trouble-shooting and service inquiry management, and ensuring validated responses to clients. They also develop training manuals to enhance customer service and maintain a consistent level of support accuracy within departments.

• Supported incoming calls from domestic and international business customers, by performing trouble-shooting and service inquiry management and superior customer service.
• Developed and implemented customer service policy and procedures, including maintenance of internal records for warranty and technical support issues.

2. Technical Support

Technical support refers to the assistance provided to users experiencing problems with software and hardware. Technical support specialists use technical support by solving issues over the phone, providing installation and configuration instructions, and offering basic support over the phone and email. They also coordinate with customers, provide problem-solving solutions, and troubleshoot issues related to software and hardware.

• Solved technical support questions by phone to residential and business DSL customers * Provided installation and configuration instructions for broadband service.
• Provided technical support to Everyone's Internet Service Provider; assisted computer users regarding system hardware and software applications.

3. Troubleshoot

Troubleshoot is the process of identifying and fixing problems in a system. Technical support specialists use troubleshoot to diagnose and resolve software compatibility and installation problems. They also use it to evaluate information from users to accurately diagnose and troubleshoot information system issues. They install, configure, and troubleshoot hardware/software/networking components and imaging services. They also train mid-level support associates to troubleshoot software-related issues.

• Educated and advised internet equipment operation to customers via telephone explaining equipment usage and troubleshoot internet equipment issues.
• Coordinated with multiple telecommunications vendors to troubleshoot line issues, equipment failures and performance problems.

Math is a system of numbers, quantities, and shapes used to solve problems and understand the world around us. Technical support specialists use math to troubleshoot issues with computer software, including math programs used by students. They install and repair math software, and help customers with math questions they have about their software.

• Support for students included programs in math, reading and science, grades 3 through 10.
• Earned solid reputation for resolving complex computer, software, and math issues.

5. Customer Satisfaction

Customer satisfaction is the degree to which a customer's expectations are met. Technical support specialists use customer satisfaction to ensure that customers' issues are resolved quickly and effectively. They answer inbound calls, troubleshoot problems, and work to maintain a high level of professionalism to achieve customer satisfaction. They also implement innovative techniques and solutions to maintain a high level of customer satisfaction.

• Identified, analyzed and resolved level 2 severity alerts within 15 minutes, resulting in customer satisfaction exceeding expectations.
• Provided troubleshooting and effective navigational skills to each customer within a time sensitive environment while ensuring customer satisfaction.

6. Phone Calls

Phone calls are a way of communicating with customers, clients, or colleagues. Technical support specialists use phone calls to analyze problems, diagnose causes, and provide solutions. They answer customer calls, help with technical inquiries, and troubleshoot issues. They also use automated diagnostic programs to resolve recurrent user difficulties.

• Handled customer phone calls; analyzed problems; diagnosed probable cause; systematically eliminated alternatives; and provided troubleshooting solutions.
• Answered telephone calls, analyzed problems using automated diagnostic programs and resolve recurrent difficulties encountered by users.

Choose from 10+ customizable technical support specialist resume templates

7. desk support.

Desk support refers to providing technical assistance to customers or employees, often via phone or email. Technical support specialists use desk support to answer questions about accounts, application status, and credit card application requirements. They also use it to provide network support, computer hardware/software/telecommunication support, and data backup and recovery for small businesses. Technical support specialists may also provide training on hardware/software to end users via telephone communications.

• Help desk support for customer service, answering questions regarding accounts, application status and credit card application requirement information.
• Provide network support, computer hardware/software/telecommunication support, help desk support, data backup and recovery for small business.

8. Post Sales

Post sales support is the process of helping customers after they have purchased a product. Technical support specialists use post sales in various ways. They provide support for modifications and upgrades to existing equipment, offer technical assistance to customers via phone and web tickets, and troubleshoot products. They also focus on post sales support and assist with pre sales activities as needed.

• Provided post sales support for modifications and upgrades for existing equipment.
• Provide post sales technical support for wireless data customers.

9. Help-Desk Support

Help-desk support is a service that provides assistance and troubleshooting for computer hardware and software issues. Technical support specialists use help-desk support to provide training, troubleshoot system issues, and assist users via telephone and email communication. They may also supervise help-desk support teams and provide customer support for various software and hardware installations.

• Provided computer help-desk support and technical training on hardware/software to end users.
• Provided computer help-desk support via telephone and email communication with Travel Agents.

10. Remote Desktop

Remote desktop is software that lets a user control a computer from another computer or device. Technical support specialists use remote desktop to solve customer issues. They use it to connect to workstations, troubleshoot problems, and install software. They might also use it to provide customer support in a way that minimizes interruptions.

• Performed remote support administration via Microsoft Remote Desktop and Microsoft Management Console snap-ins.
• Implemented remote desktop software to multiple computer systems at different locations.

11. Customer Issues

Customer issues are problems or concerns that customers have with a product or service. Technical support specialists use customer issues to troubleshoot and diagnose problems, provide support, and ensure customer satisfaction. They use tools like Remote-Desktop and proprietary network management tools to resolve issues efficiently. They also work with internal teams and third-party vendors to solve complex issues. They document and track customer issues in call tracking systems to ensure accuracy and maintain internal communications to resolve issues quickly.

• Received numerous awards for delivering outstanding customer service and resolved numerous escalated customer issues assigned to me by my managers.
• Leverage Remote-Desktop, ICMP, and proprietary enterprise-level network management tools to resolve customer issues efficiently and exceed client expectations.

Java is an object-oriented programming language used for computing platforms. Technical support specialists use Java for a wide range of purposes. They use it for troubleshooting, installing, and updating software such as web applications, customer applications, and third-party applications. They also use it to develop solutions for business problems and configure laptops to connect to central maintenance servers. They analyze and resolve Java application issues, create client/server chatting programs, and use it to image PCs and update IE, Java, Flash, and other needed software.

• Provided Internet Explorer troubleshooting, especially with government-based web-applications involving Java.
• Managed all operating end-user software including JavaScript - updating/installing Java.

SQL is a programming language used to manage relational databases. Technical support specialists use SQL to design and install database systems, troubleshoot and administer various software databases, and manipulate SQL databases. They also use SQL to develop validation scripting for data conversion, perform system administration activities, and move data between databases. As Guido Lang Ph.D. , Associate Professor of Computer Information Systems at Quinnipiac University, puts it, "Python, SQL, and Excel are the hard/technical skills most important for Technical Support Specialists."

• Collected hardware/software requirements and specifications to perform the installation of Server Edition with SQL Database setup.
• Conducted system administration activities on the organization's UNIX and SQL based operating system environment.

14. Computer System

A computer system is a set of interconnected hardware and software components that work together to perform various tasks. Technical support specialists use computer systems to troubleshoot and solve problems, evaluate workload and capacity, provide customer support, and test functionality. They also use computer systems to manage and control network operations, deploy applications, and monitor and maintain system operations. For example, one technical support specialist coordinated a departmental transition to a new corporate computer system for approximately 90 workload coordinators to improve operational efficiency.

• Coordinated departmental transition to new corporate computer system of approximately 90 workload coordinators which was implemented for operational efficiency.
• Evaluated work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.

15. Customer Support

Customer support is providing assistance and solutions to customers' problems. Technical support specialists use customer support to troubleshoot technical issues, resolve concerns, and provide technical expertise. They answer calls, develop strategies, and assist with resource permission issues. They also provide technical assistance to customers in a friendly and patient manner.

• Provide technical/customer support for any Verizon customer issue, troubleshoot Verizon equipment issues, and resolve any customer concerns.
• Participated in customer support management processes and provide technical expertise on AAFES roles in relation to mission execution.

12 Technical Support Specialist Resume Examples

Build a professional technical support specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12 + resume templates to create your technical support specialist resume.

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Professor of Library Media, CSULB Teacher Librarian Program Coordinator, CSU ICT Literacy Project Manager, California State University - Long Beach

List of technical support specialist skills to add to your resume

The most important skills for a technical support specialist resume and required skills for a technical support specialist to have include:

• Customer Service
• Technical Support
• Troubleshoot
• Customer Satisfaction
• Phone Calls
• Desk Support
• Help-Desk Support
• Remote Desktop
• Customer Issues
• Computer System
• Customer Support
• Technical Assistance
• Technical Issues
• Network Printers
• Strong Customer Service
• Technical Problems
• User Support
• Email Accounts
• Problem Resolution
• Software Issues
• Software Applications
• Windows Server
• User Accounts
• Technical Troubleshooting
• Microsoft Windows
• Workstations
• Password Resets
• Level Support
• Network Connectivity

Updated February 16, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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3 Technical Support Specialist Resume Examples for 2024

Technical Support Specialist Resume

Professional technical support specialist resume, formal technical support specialist resume.

• Technical Support Specialist Resume Writing 101

As a technical support specialist, you’ve refined your ability to decode complex technical problems and present them in simple terms. Thanks to your work, everyday users are able to navigate the complex waters of technology with ease. 

Leveraging your deep technical knowledge to provide users with a frustration-free experience is a highly sought-after skill. However, you’ll still need to write an effective resume to beat the competition.

Don’t worry—we’re here to help. With our technical support specialist resume examples and cover letter writing tips, you’re one successful interview away from a job!

or download as PDF

Related resume examples

• IT specialist
• IT director
• Entry-level IT
• IT professional

What Matters Most: Your IT Expertise & Customer Service Background

You’re a pro with various tech support tools, be it TeamViewer or Zendesk, and that proficiency helps you get through each workday. Thanks to your confidence in various software and hardware, end users walk away happy with their problems all fixed. Use this part of your resume to emphasize that.

For maximum effect, stick to listing your technical skills and software proficiencies in this section, with an emphasis on those that enhance your productivity, such as Jira Service Desk. 

Talk about your network troubleshooting expertise and your knowledge of security protocols. If you specialize in a certain niche of tech support, such as cloud systems or virtualization, make sure to highlight it.

9 best technical support specialist skills

• Active Directory
• Norton/McAfee

Sample technical support specialist work experience bullet points

You’ve resolved countless tech issues, led cybersecurity training initiatives, and oversaw countless software installations. Let’s not forget that you did all this while maintaining high user satisfaction and system efficiency scores!

To make the most of your expertise, don’t just list off your daily responsibilities—focus on your greatest achievements where your work made a tangible impact on the end user, or even the company as a whole. Throw in some metrics to make your experience stand out even more.

Discuss your high first-call resolution rates with TeamViewer, the decrease in ticket response times your Jira prioritization overhaul led to, and routines or systems you implemented that boosted overall uptime or efficiency.  Here are a few samples:

• Analyzed network performance using Wireshark to identify and resolve network latency issues, resulting in a 22% improvement in overall network efficiency
• Improved network uptimes by 23% using Kubernetes to ease peak load and dedicated servers
• Managed software installations across 450+ workstations, resulting in an 18% increase in system efficiency
• Collaborated on a network overhaul using Cisco IOS, improving connectivity speeds by 26%

Top 5 Tips for Your Technical Support Specialist Resume

• When you list your technical skills and work experience , make sure to get into the specific software applications and tools you’re familiar with. For instance, discuss which remote desktop tools, helpdesk software, or ticketing systems you used to achieve your goals.
• Your job hinges on your ability to troubleshoot and resolve issues with network and computer systems. Talk about times when you’ve combined your technical skills with creative problem-solving to resolve complex issues that seemingly had no straightforward fix.
• Show that you’re proficient in offering support across various operating systems by listing those you’re familiar with, be it Windows, Linux, or macOS. Take this a step further in your work experience bullet points by showcasing any specialized troubleshooting you’ve done for these systems.
• Technical support often involves assisting end users, so showing your excellent customer service can help stand out. Describe instances where you went above and beyond to ensure customer satisfaction, and support your claims with your high client satisfaction metrics.
• Creating and maintaining high-quality technical documentation is a less exciting but crucial part of the job. Dive into the documentation you’ve maintained, making sure to highlight how it improved knowledge sharing and issue resolution within your team or company.

Absolutely! If you hold relevant certifications such as CompTIA A+, ITIL, or HDI, they’re always worthy of a mention. They’re rarely mandatory, but they help demonstrate your commitment to technology and customer support.

Demonstrate your ability to adapt to evolving industry trends and learn new technologies. For example, talk about how you studied VPN systems to support your company’s transition to remote work, boosting overall employee efficiency. 

Carefully study the job description for each role, making note of the skills it emphasizes. Include all the skills it mentions that you’re confident with, and then add any other tools, platforms, or toolkits that you’re well versed in while keeping it under 9 or 10 skills.

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How to write a tech support resume?

[ Click here to directly go to the complete tech support resume sample ]

Here is the latest 2021 guide on tech support resume to help you grab the opportunity of getting your dream tech job.

"When you stop chasing the wrong things, you give the right things a chance to catch you." -Lolly Daskal

Many people tend to miss out on a great career opportunity just because they fail to stand out as a suitable professional they really are.

Make the smart choice by creating a professional resume that highlights your core skills and communicates your true potential.

Before we begin, take a look at our technical support resume template to get an idea of what an ideal resume should look like:

• Softwares: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk
• Operating Systems: MS Windows, Linux, MS Office
• Dispensed regular maintenance to existing hardware components and troubleshot systems & applications
• Rendered assistance to the 100+ in-house employees & 10+ clients on technology-related issues
• Solved 95% problems without the involvement of the IT head
• Replaced damaged/malfunctioned hardware & ordered new parts when necessary to improve productivity by 20%
• Generated reports on the status of all hardware & software in the company and maintained the IT inventory
• Conducted research & delivered cost analysis data when upgrading or purchasing new hardware, software or equipment
• Oversaw organization’s data and maintained, backed up and secured databases , and restored files with 100% accuracy
• Implemented & assisted 100+ in-house employees on the roll-out of new applications & operating systems
• Trained & onboarded 5+ junior tech support technicians on hardware & software components
• Set up profiles, emails, and issued access passes for ~30 new employees and assisted on password-related glitches
• Played a crucial role in running security checks & conducting electrical safety tests on 100+ systems
• Provided computer support to 50+ in-house employees, 10+ freelance workers, and 5+ clients
• Maintained & monitored the company's computer services (hardware & software) and equipment , which included,
• Troubleshooting to detect & solve technical problems, installing & updating the hardware and software
• Recommending computer products or equipment through market research to improve the company's productivity
• GPA: 4.0/5.0
• Microsoft Technology Associate (MTA) Certification | Microsoft | Feb '18

Here is a summary of our Tech Support Resume 2023 Blog:

• Make your resume stand out amongst any other applicant by labeling your resume header with your name. Doing this will make it easier for the recruiters to track your resume.
• Provide an accurate profile title that defines your professional status and level of expertise in your field of work.
• Avoid irrelevant personal information in your technical support resume unless explicitly asked for.
• Give an overview of your resume by highlighting your career achievements through a suitable resume summary or objective.

Start making the right choices and learn how to create a job-winning resume that can help you climb the ladder of your career.

By the end of this blog, you will learn:

• What to write in your technical support resume and how to write it professionally?
• How to describe and highlight your experience on a technical support engineer resume?
• How to write summary for an impeccable job-winning, ATS-targeted resume for technical support from scratch?
• How to write an objective for entry level technical support resume?
• How to effectively optimize your technical support skills resume and make them stand out.?

. . . All so you can get the job that you want!

Hiration's Online Resume Builder is the best resume builder to help you write a job-winning technical support resume for a hassle-free experience.

Our Online Resume Builder is a huge collection of awesome resume examples and a complete technical support resume template that will blow your mind!

Simply fill the details and your perfect resume is good to go.

Here is a list of all that you will learn about resume-writing in this blog:

What is a Tech Support Resume & why do you need it?

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While applying for a job you need to go through certain things that can help you communicate your professional skills to the recruiters. So the best means is through a well-framed resume that highlights your professional potential.

To pick the most suitable applicants, most recruiters make use of the ATS (Applicant Tracking System) as it can help them filter through hundreds and thousands of resumes at once.

Make sure to curate a technical support resume that is ATS friendly as it can get your IT support resume on the radar of the recruiters by ranking high on the ATS.

Simply use the keywords used by the recruiters in the job listing and raise your chances of being shortlisted by the recruiters for the targeted job.

Acquire more information about resume writing by going through Hiration's do's and dont's for your resume .

While you are here, get your existing resume professionally reviewed by Hiration’s Resume Review Service.

How to write your Tech Support Resume

The three stages of resume writing that can help you curate the perfect resume is discussed below:

• Stage 1: Master Tech Support Resume
• Stage 2: First Draft of Tech Support Resume
• Stage 3: Final Draft of Tech Support Resume

Master Tech Support Resume

Always start by drafting a master folder of your particulars and pieces of information that need to be highlighted in your technical support resume.

List down all the details of your work experience, educational qualifications, certifications, internship, etc. in a single folder.

Doing so can make it easier for framing your IT support resume as it would be easier to pick any required details from a single place instead of trying to gather scattered pieces of information.

This folder can be used for framing your current resume as well as for any future updates so make sure that you list down every point even if they may not be current,y required.

First Draft of Tech Support Resume

In the stage of resume writing, you need to compose the following sections:

• Personal Information
• Profile Title
• Professional Experience
• Certifications (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Final Draft of Tech Support Resume

In the final stage of writing your technical support engineer resume, you need to compose the following two sections:

Key Skills : Look through your work experience section and select the core skills that have been justified. Highlight the skills on a separate section under the heading "key skills". Frame this section as the last second step of resume writing.

Summary/Objective : Give an overview of your resume by composing a resume summary if you have more than 3 years of work experience. Compose a resume objective if you have no or fewer than 3 years of work experience. Compose this section as the last stage of resume writing.

Tech Support Resume Sections

There are distinct sections in a software technical support resume and every section highlights the specific aspect that can make the recruiters give you the required shortlist.

Given below are the traditional sections that you should include in a resume for tech support:

• Summary/Objective

The following sections are the optional section that can be framed to enhance the standard sections:

• Awards & Recognitions (if any)

To relish more about resume sections go to Hiration's 2023 Guide to sections in a resume .

Besides, you can use Hiration’s Online Resume Builder to curate an IT support resume that can help you land the job of your dreams.

Tech Support Resume: Professional Experience

Having professional experience can give you a higher chance of being shortlisted by the recruiters.

Make sure to highlight your work experience by implementing the following factors in your tech support engineer resume to communicate your professional potential to the recruiters:

STAR Format

• Frame Points

Bucketing & Bolding

STAR format helps you compose result-oriented sentences that describe your roles and responsibilities as a professional.

STAR stands for the following points:

• S stands for the situation /backdrop/conditions of your contributions.
• T stands for the actual** task** that was entrusted to you as a part of your job.
• A stands for the action and strategy you used to carry out the assigned task.
• R stands for the end result or aftermath of your action in the form of an achievement figure.

Framing Points

Compare the below given technical support resume examples, to understand the importance of framing points and learn how to implement them in your points:

Tech Support Resume Example 1

"Dispensed weekly maintenance for existing hardware components, conducted routine troubleshoot systems and applications. Actively rendered assistance to 50+ in-house employees and 5+ clients on any technology-related issues. Replaced damaged or malfunctioned hardware parts whenever necessary to improve productivity by 15%. Generated accurate reports for all hardware and software issues in the company and efficiently maintained the existing IT inventory. Conducted research and delivered cost analysis data when upgrading new software or hardware or any required equipment."

Tech Support Resume Example 2

Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Framing Points: Analysis

From the technical support resume examples, we can see that it is easier to read the points that have been framed (example 2) as compared to the paragraph (example 1).

Frame every point by using bullet points as it can make your statements clear to read and understand.

Try to avoid writing a lengthy paragraph to describe your work experience because it may fail to effectively communicate your professional experience.

Always stick to framing one-liners to write effective statements to describe your work experience.

Bucketing and bolding can help you curate your professional experience in the most effective manner.

Look at the below-given technical support resume examples, and learn how to apply bucketing and bolding in your IT support resume:

System & Application Troubleshooting Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Software & Hardware Maintenance Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Bucketing & Bolding: Analysis

Both the technical support resume examples are narrating the same points but using bucketing and bolding (example 2) in your points is more effective as compared to framing points alone (example 1).

Simply generate unique headings and list down all the similar points under the fitting buckets. After that, bold the highlight of your career in every one-liner.

Doing so can make it easier for you to organize your one-liners while also making it easier for the recruiters to read and comprehend your points.

To learn more about this segment and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is a tech support resume sample showcasing what an ideal professional experience section looks like:

Tech Support Resume: Key Skills

The key skills section can make you rank high on the ATS while effectively help in making the recruiters recognize your professional skills.

Go through your professional experience section and pick all your core skills and highlight them in the key skills section.

Try to use keywords that have been used by the recruiters in the job listing as it can help you rank high on the ATS which can take you a step closer to your dream job.

Always remember that every skill you mention should be justified in your work statements.

Read Hiration's Guide: Skills to put on a resume to get a better perception of how to efficiently curate this section.

The below-given tech support resume sample is showcasing what an ideal key skills section looks like in a resume for tech support:

Tech Support Resume Summary

Since the recruiter does not have the luxury of time to go through each and every resume in detail, an overview of your technical support resume should be provided.

Follow the below-given guidelines to write a suitable technical support resume summary:

• Write your summary at the end which makes it easy to decide what to put in your resume summary.
• Collect the highlights of your career from the work experience segment.
• Try to include the keywords that the recruiter has used in the job listing
• Do not write a technical support resume summary that exceeds 4 lines.
• Write a resume summary if you have work experience of over 3 years.

Read Hiration's 2023 Resume Summary Guide to learn how to write an impactful summary for resumes.

Attached below is a tech support resume sample showcasing the ideal technical support resume summary:

In the meanwhile, make resume-writing an easy affair with Hiration's Online Resume Builder now!

Tech Support Resume Objective

You should write a technical support resume objective if you belong to any of the below-given categories:

• you have zero work experience.
• you have very less work experience of fewer than 3 years.
• you are a fresh graduate writing an entry-level resume.

Avoid listing down all that you are expecting, instead, disclose the value you can deliver in your next organization.

The role of your technical support resume objective is to sell your skills as a professional and to convince the recruiter that you are what they're looking for.

Read Hiration's Guide on Resume Objectives to learn the art of framing an impeccable technical support resume objective.

Tech Support Resume: Header

The header of your IT support resume can help the recruiters keep an easy track of your resume so make sure to follow the given points to frame the perfect header:

• This ought to be written in the top part of your resume.
• The header of your resume should be noted in the largest font size.
• This should be listed in 16-20 font size .
• Leave a single space between your first name and last name.
• If you have a middle name add the initial of your middle name followed by a period and place it between your first and last name.
• Example: Seth Angelo Godin should be written as Seth A. Godin.

Read Hiration’s Guide on Resume Header to learn the art of framing the perfect header for your technical support resume.

Given below is a snapshot of a technical support resume template showcasing an ideal header:

Tech Support Resume: Personal Information

Here is what an ideal personal information section should contain:

Contact Number

Email Address

Current Location

Hiration Protip : Depending on the country you're targeting, go through the resume requirements around personal information, and update it accordingly.

You need to provide your contact number in your technical support engineer resume for the recruiters to get in touch with you or they may even want to interview you over the phone.

The correct way for noting down your mobile number is documented below:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 (642) 215 9211

Another convenient means of communication is through email and you need to make sure that you provide only the official email address that has your real name.

Example: [email protected] or [email protected]

Strictly avoid giving out email addresses that have fancy names because the recruiters may consider you as unprofessional.

Example: [email protected] or [email protected]

Avoid mentioning unnecessary details like your house number, street number, and your locality name.

If you are considering a job in your own country, simply write the city and state of your residence. But in case you are looking for a job in some other country, just mention your city and country of residence.

Read Hiration's 2023 Guide to composing your contact information to get a better sense of this section.

To perceive what an ideal personal information section should ideally look like, take a look at the resume sample below:

Use our Online Resume Builder to put together a perfectly fashioned technical support advisor resume.

Tech Support Resume: Profile Title

Profile titles are the testimonial of the level of your professional status in a technical support resume.

It conveys the following facts to the recruiter.

• Your current designation.
• Your functional industry.
• Your level of seniority in your line of work.

Write it in the second-largest text in your IT support resume after your resume header ideally in the range of 14-16 font size.

Exaggerating your profile title will pass off as lying in your tech support engineer resume so make sure that you provide only the accurate profile title.

Look at our technical support resume sample to get a better insight of how an ideal profile title is framed:

In the meanwhile, make use of our AI-powered Resume Review Service to get an in-depth and analysis of your technical support engineer resume within minutes of uploading it on our tool!

Tech Support Resume: Education

The education section of your technical support resume should ideally consist of the details of the following:

• School/university you have attended.
• Courses you have pursued.
• Location of your school/university.
• Enrollment and graduation dates in the month & year format.

Refer to Hiration's Guide on Education Section to read a detailed guide on how to correctly curate the education section.

Here is a technical support resume sample showcasing the ideal education section for your tech support engineer resume:

Tech Support Resume: Certifications

To be a certified professional can give you better chances of being shortlisted as a suitable applicant for the targeted job profile.

The certification segment of your technical support resume presents the following details:

• Certification course name.
• Institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on the certifications section to get a better understanding of this section.

Refer to the technical support resume sample demonstrating the ideal certifications section for your resume:

In the meanwhile, take your future into your hands by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

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Your resume will be reviewed with the below-given parameters:

• Conversion Scope
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• Resume Formatting (font, margins, the order of sections, etc.)

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Online Resume Builder for your Tech Support Resume

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Be our guest and to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

• Always write your name as the header of your resume to make it easy for the recruiters to track your resume.
• Provide your contact details only as per the requirements of the hiring guidelines and avoid unnecessary mentioning of personal details.
• Use bullet points to frame every one-liner to describe your work experience.
• Create buckets to list down all the similar points in your resume and bold the highlight of your career.
• Use the keywords mentioned in the job listing by the recruiters to rank high on the ATS.
• Give only the accurate profile title to assure the recruiters about the level of your professional status.

Now that we have reached the end of this blog, make use of all the technical support resume examples and tips that we have listed in this blog as it can help you in writing a great resume.

Browse our resume writing blog to uncover more resume help guides for different profiles in different industries.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Top 12 Technical Support Skills to Put on Your Resume

In today's technology-driven world, having a resume that stands out is crucial for technical support professionals. Highlighting a robust set of technical support skills is key to showcasing your ability to handle complex customer issues and contribute to a company's success.

Technical Support Skills

• Active Directory
• Cisco Networks

Python is a high-level, interpreted programming language known for its clear syntax and readability, widely used for web development, data analysis, artificial intelligence, and automation.

Why It's Important

Python is important for Technical Support due to its simplicity and readability, which enables quick development of scripts for automation, data analysis, and troubleshooting, enhancing efficiency and problem-solving capabilities.

How to Improve Python Skills

Improving your Python skills, especially for a Technical Support role, involves a focus on problem-solving, debugging, and understanding common libraries and tools used in support scenarios. Here are concise steps with resources:

Learn Python Fundamentals : Start with the basics if you're not already familiar. Understand data types, control flow, functions, and modules. Python Official Tutorial

Practice Coding : Engage in coding exercises and challenges to improve your problem-solving skills. LeetCode and HackerRank are great platforms for practice.

Understand Common Libraries : Gain proficiency in libraries commonly used in support and automation, such as requests for HTTP requests, pandas for data manipulation, and BeautifulSoup for web scraping. Awesome Python lists useful libraries.

Learn Debugging and Testing : Debugging is crucial in support to identify and solve issues efficiently. Learn to use Python's debugging tools ( pdb ) and understand how to write tests using unittest or pytest . Python Debugging with pdb

Explore Automation Scripts : Automating repetitive tasks is a significant part of technical support. Explore scripts for file management, system monitoring, and network automation. Automate the Boring Stuff with Python

Participate in Communities : Join Python communities on platforms like Stack Overflow , Reddit , or Python.org Community to learn from real-world problems and solutions.

Stay Updated : Python and its ecosystem evolve rapidly. Follow Python-related blogs, newsletters, and official Python documentation to stay up-to-date with new features and best practices.

By following these steps and leveraging the provided resources, you can significantly improve your Python skills, making you more effective in a Technical Support role.

How to Display Python Skills on Your Resume

SQL (Structured Query Language) is a standardized programming language used for managing and manipulating relational databases, enabling tasks such as querying, updating, and managing data.

SQL (Structured Query Language) is crucial for Technical Support because it enables the efficient retrieval, updating, and manipulation of data within databases, essential for analyzing issues, generating reports, and ensuring accurate information management to support troubleshooting and customer service tasks.

How to Improve SQL Skills

Improving your SQL skills, especially in a Technical Support role, involves understanding databases more deeply, practicing queries, and staying updated with SQL developments. Here are concise steps and resources for enhancement:

Understand Basics Thoroughly : Start with a solid foundation in SQL basics, such as SELECT statements, WHERE clauses, JOINS, and GROUP BY. The W3Schools SQL Tutorial is an excellent resource for beginners.

Practice Regularly : Practice writing queries to solve real-world problems. Websites like SQLZoo , LeetCode, and HackerRank offer interactive SQL exercises across various difficulty levels.

Learn Database Design : Understanding how databases are structured and designed can help you write more efficient queries. This Database Design Tutorial provides a good introduction.

Optimize SQL Queries : Learn how to optimize your SQL queries for better performance. This includes understanding indexes, execution plans, and query optimization techniques. The Use The Index, Luke! guide is a great place to start.

Stay Updated : SQL standards and database technologies evolve, so stay informed about the latest trends and features. Following blogs such as SQLPerformance and Brent Ozar's Blog can be quite enlightening.

Use Tools : Familiarize yourself with SQL management and development tools like SQL Server Management Studio (SSMS), pgAdmin for PostgreSQL, or MySQL Workbench. They provide functionalities that can simplify and improve your SQL tasks.

Understand Advanced Concepts : As you grow, delve into advanced topics like transaction management, stored procedures, triggers, and database security.

By following these steps and utilizing the linked resources, you can significantly improve your SQL skills, enhancing your effectiveness in a Technical Support role.

How to Display SQL Skills on Your Resume

Linux is a free, open-source operating system kernel used in various distributions to provide a platform for running computer software and managing hardware resources.

Linux is important for Technical Support because it offers a stable, secure, and customizable operating system environment, widely used in servers, cloud computing, and IoT devices, enabling efficient management and troubleshooting of diverse technical issues.

How to Improve Linux Skills

Improving Linux, especially from a technical support perspective, involves enhancing system stability, security, and user-friendliness. Here's a concise guide:

Stay Updated : Regularly update your Linux distribution and software to patch vulnerabilities and improve performance. Use your distribution's package manager, such as apt for Debian/Ubuntu or dnf for Fedora.

Optimize Performance : Use tools like htop or top to monitor system resources and identify processes that consume excessive resources. Consider adding more RAM or adjusting swappiness settings for better performance.

Enhance Security : Implement firewall rules with ufw or firewalld and use SELinux or AppArmor for mandatory access control. Regularly scan for vulnerabilities with tools like ClamAV or Lynis.

Automate Tasks : Utilize cron jobs for regular system maintenance tasks such as updates, backups, and cleanups. This ensures routine tasks are performed consistently.

Use System Snapshots : Tools like Timeshift allow you to take system snapshots, enabling quick recovery from software misconfigurations or failures.

Improve User Support : Develop comprehensive documentation and maintain a knowledge base. Utilize forums, wikis, and platforms like Stack Exchange for community support.

Educate Users : Offer training sessions or resources to educate users on basic troubleshooting, security practices, and efficient use of the system.

Feedback Loop : Implement a system for users to report issues or suggestions. Tools like Bugzilla or a simple feedback form can facilitate this.

Networking Optimization : Use nmap for network exploration and security auditing. Ensure network drivers and firmware are up to date for optimal performance.

Hardware Compatibility : Regularly check hardware compatibility lists (HCLs) for your distribution to ensure all hardware components are fully supported.

For further reading and tools:

• Linux Performance
• Lynis Security Auditing
• Stack Exchange Linux

Remember, improving Linux is an ongoing process that involves staying informed about the latest developments and best practices in the Linux community.

How to Display Linux Skills on Your Resume

4. PowerShell

PowerShell is a task automation and configuration management framework from Microsoft, consisting of a command-line shell and scripting language designed specifically for system administration.

PowerShell is important for Technical Support because it enables automation of administrative tasks, simplifies complex system management, and provides a powerful tool for analyzing and resolving issues efficiently across diverse Windows environments.

How to Improve PowerShell Skills

To improve PowerShell skills, especially for Technical Support roles, focus on:

Mastering Basic Commands : Start with understanding basic cmdlets like Get-Help , Get-Command , Get-Service , and Get-Process . Microsoft's official documentation offers a comprehensive starting point.

Utilizing PowerShell ISE : The Integrated Scripting Environment (ISE) provides a more user-friendly interface for scripting. Learn its features to write, test, and debug scripts efficiently. Refer to the ISE User Guide .

Exploring Advanced Topics : Delve into scripting, error handling, and custom modules to automate repetitive tasks. Microsoft's advanced PowerShell guide can be a great resource.

Regular Practice : Apply your skills to real-world scenarios and challenges. Websites like PowerShell.org and forums like Reddit's PowerShell Community offer practical problems and community support.

Staying Updated : PowerShell is continuously evolving, so follow blogs and channels dedicated to PowerShell updates and tricks, such as the PowerShell Team Blog and Planet PowerShell .

Networking and Sharing : Join PowerShell user groups, attend webinars, and contribute to forums. Sharing knowledge and solutions with peers can deepen understanding and provide new perspectives.

Focusing on these areas will significantly enhance your PowerShell skills, making you more effective in a Technical Support role.

How to Display PowerShell Skills on Your Resume

Java is a versatile, object-oriented programming language widely used for developing applications ranging from mobile apps to large-scale enterprise systems. It is designed to run on any platform without the need for recompilation, adhering to the principle of "write once, run anywhere" (WORA).

Java is important for technical support because it is a versatile and platform-independent language, widely used for developing cross-platform applications, ensuring seamless operation across different environments, which simplifies troubleshooting and support tasks.

How to Improve Java Skills

Improving your Java skills, especially for Technical Support roles, involves a blend of understanding core concepts, practicing coding, and staying updated with the latest developments. Here's a concise guide:

Master the Basics : Ensure a strong grasp of Java fundamentals. The official Java tutorials by Oracle are a great starting point.

Practice Coding : Regularly solving problems on platforms like LeetCode or HackerRank enhances your problem-solving and coding skills.

Learn Java APIs : Familiarize yourself with essential Java APIs for collections, streams, and more. Java 8 API Documentation can be a helpful resource.

Stay Updated : Java is continuously evolving. Follow JavaWorld for the latest Java news, tutorials, and tips.

Understand JVM Internals : Knowing how Java Virtual Machine (JVM) works can be crucial, especially for performance tuning. The book "Java Performance: The Definitive Guide" by Scott Oaks provides in-depth insights.

Join Java Communities : Engage with Java communities on Stack Overflow or Reddit to learn from real-world problems and solutions.

Real-World Projects : Apply your knowledge by working on real-world projects or contributing to open-source projects. This experience is invaluable and often exposes you to best practices and advanced problem-solving techniques.

Certification : Consider obtaining a Java certification, such as Oracle Certified Professional: Java SE Programmer, which can solidify your understanding and potentially increase your value in technical support roles.

By consistently working on these aspects, you can significantly improve your Java skills, making you more effective in technical support roles and beyond.

How to Display Java Skills on Your Resume

6. Active Directory

Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks. It stores information about the network’s resources such as computers, users, and services, enabling administrators to manage permissions and access to network resources. In a technical support context, AD is used for user authentication, authorization, and management across a corporate network.

Active Directory (AD) is crucial for Technical Support because it centralizes and simplifies user and resource management, enhances security through access controls and authentication, and streamlines the administration of policies and updates across a network.

How to Improve Active Directory Skills

Improving Active Directory (AD) for technical support involves several critical steps to enhance performance, security, and manageability. Here's a very short and concise guide:

Regularly Update and Patch: Ensure AD servers are always updated with the latest patches to fix vulnerabilities and improve performance. Microsoft's Update Guide

Implement Proper Group Policies: Design and apply Group Policies effectively to manage configurations and enforce security settings across your network. Group Policy Best Practices

Monitor and Audit Regularly: Use AD auditing tools to monitor activities and detect potential security threats or misconfigurations. AD Auditing Guide

Optimize and Clean Up AD Database: Regularly clean up obsolete or unused accounts, groups, and Group Policy Objects (GPOs) to keep the AD database optimized. AD Cleanup Best Practices

Implement Strong Password Policies: Enforce strong password policies to increase security against brute force and dictionary attacks. Password Policy Best Practices

Use Multi-Factor Authentication (MFA): Add an extra layer of security by requiring a second form of verification beyond just a password. MFA for Secure Access

Educate Users: Regularly train users on the importance of security practices such as not sharing passwords and recognizing phishing attempts. Security Awareness Training

Backup and Disaster Recovery Plan: Ensure you have a robust backup and disaster recovery plan in place for AD to quickly recover from any form of data loss. AD Backup and Recovery

Improving AD is an ongoing process that requires regular review and adaptation to new threats and technologies.

How to Display Active Directory Skills on Your Resume

VMware is a software company that provides cloud computing and virtualization technology, enabling users to run multiple virtual machines on a single physical machine, thus optimizing hardware resources and simplifying IT management.

VMware is important because it enables the creation and management of virtual machines, allowing for efficient resource utilization, scalability, and simplified maintenance, which is crucial for providing robust and responsive technical support.

How to Improve VMware Skills

To improve VMware performance and efficiency in a Technical Support context, follow these concise steps:

Optimize Configuration : Review and adjust your VMware configuration settings according to VMware's best practices. Ensure hardware compatibility ( VMware Compatibility Guide ) and optimize resource allocation.

Keep Software Updated : Regularly update VMware tools and the VMware ESXi host to the latest versions to enhance performance and security ( VMware Downloads ).

Monitor Performance : Use VMware's built-in performance charts or third-party tools to monitor the system's performance. Identify bottlenecks and adjust resources accordingly (VMware vSphere Documentation).

Enable Advanced Features : Utilize VMware's advanced features like Distributed Resource Scheduler (DRS) and High Availability (HA) to improve resource distribution and uptime.

Efficient Storage Use : Implement VMware's best practices for storage, such as using VMFS volumes and enabling Storage I/O Control (SIOC) for better disk I/O management (VMware Storage Documentation).

Network Optimization : Optimize your network by using VMware's Network I/O Control (NIOC) feature and ensuring your physical network is configured correctly.

Professional Training : Encourage your technical support team to undertake VMware-certified professional training courses to stay updated with the latest technologies and best practices (VMware Education Services).

Use VMware Communities and Support : Engage with VMware communities and utilize VMware's technical support for troubleshooting and advice ( VMware Community ).

By systematically applying these steps, you can significantly improve the performance, reliability, and efficiency of your VMware environment, leading to enhanced support for your users and infrastructure.

How to Display VMware Skills on Your Resume

8. Cisco Networks

Cisco Systems, Inc. is a global technology leader that designs, manufactures, and sells networking equipment, software, and services used to connect and manage computer networks. In the context of technical support, Cisco provides assistance for troubleshooting, maintaining, and optimizing network infrastructure and solutions to ensure reliable and efficient operation.

Cisco Networks is important for Technical Support because it provides robust, secure, and scalable networking infrastructure solutions, enabling efficient problem-solving, connectivity management, and support for diverse IT environments.

How to Improve Cisco Networks Skills

Improving Cisco networks, especially from a Technical Support perspective, involves a few key steps focused on optimization, security, and reliability. Here's a succinct guide:

Update Firmware and Software : Ensure all Cisco devices run the latest firmware and software to fix bugs and enhance security. Cisco Software Central is your go-to.

Network Monitoring : Implement robust monitoring using tools like Cisco DNA Center for real-time insights and troubleshooting.

Optimize Configurations : Streamline configurations for performance. Utilize Cisco Configuration Professional for GUI-based device configuration.

Security Hardening : Apply best practices for network security, such as securing access with AAA (Authentication, Authorization, and Accounting) and implementing VLANs for network segmenting. Cisco's security best practices guide offers detailed advice.

Regular Audits and Compliance Checks : Routinely audit your network for vulnerabilities and compliance with standards. Tools like Cisco Secure Network Analytics can automate this process.

Quality of Service (QoS) Configuration : Prioritize critical traffic to ensure smooth operation of essential services. Cisco provides a QoS guide for detailed configurations.

Redundancy and Failover : Implement redundancy and failover mechanisms to maintain network uptime. Cisco's High Availability Guide offers strategies for designing resilient networks.

Training and Education : Keep your technical support team trained on the latest Cisco technologies and solutions. Cisco Learning Network provides valuable resources and courses.

By following these steps and leveraging Cisco's extensive resources, you can significantly improve the performance and reliability of your Cisco networks.

How to Display Cisco Networks Skills on Your Resume

AWS (Amazon Web Services) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS), and packaged software as a service (SaaS) offerings. For Technical Support, it provides a range of tools and services to support deployment, management, and operational issues within its cloud environment.

AWS (Amazon Web Services) is crucial for Technical Support as it provides a scalable, reliable, and secure cloud computing platform, enabling efficient management of IT resources, seamless deployment of applications, and quick resolution of technical issues, enhancing overall support efficiency and customer satisfaction.

How to Improve AWS Skills

Improving AWS (Amazon Web Services) efficiency, particularly from a Technical Support perspective, involves optimizing resource usage, enhancing security, and ensuring best practices in configuration and deployment. Here are concise steps with external resources for a deeper dive:

Optimize Costs : Use the AWS Cost Explorer to identify and reduce unnecessary expenses. AWS Cost Management

Leverage AWS Trusted Advisor : Implement its recommendations for cost optimization, security, and performance improvements. AWS Trusted Advisor

Automate Infrastructure with CloudFormation : Use AWS CloudFormation for infrastructure as code (IaC) to automate and manage your AWS services efficiently. AWS CloudFormation

Enhance Security with IAM : Utilize AWS Identity and Access Management (IAM) to control access to AWS resources securely. AWS IAM

Implement Amazon CloudWatch : Monitor your AWS resources and applications in real-time with Amazon CloudWatch. Amazon CloudWatch

Use Amazon S3 for Storage : Optimize your storage with Amazon S3, ensuring data is stored efficiently and securely. Amazon S3

Engage with AWS Support : For complex issues, don't hesitate to contact AWS Support for expert assistance and guidance. AWS Support

By following these steps and utilizing the linked resources, you can significantly improve your AWS environment's efficiency and security, ensuring a robust foundation for your applications and services.

How to Display AWS Skills on Your Resume

Azure is a cloud computing platform and service created by Microsoft, offering a wide range of services including computing, analytics, storage, and networking, designed to help organizations meet their business challenges by providing scalable, reliable, and secure resources on-demand.

Azure is important for Technical Support because it provides a scalable, reliable, and globally accessible cloud computing platform, enabling efficient management of IT resources, rapid problem-solving, and high availability of services to support users and businesses effectively.

How to Improve Azure Skills

To improve Azure, particularly for Technical Support, follow these concise steps:

• Stay Updated : Regularly check Azure Updates for new features and improvements.
• Use Azure Advisor : Leverage Azure Advisor for personalized best practices.
• Monitor with Azure Monitor : Implement Azure Monitor to collect, analyze, and act on telemetry data.
• Enhance Security with Azure Security Center : Improve security posture using Azure Security Center .
• Optimize Performance and Costs : Utilize Azure Cost Management and Billing to control and optimize costs.
• Engage with Azure Support : For technical issues, access Azure Support for professional help.
• Learn from Azure Documentation : Continuously learn and find solutions in the Azure Documentation .

By following these steps and utilizing Azure's resources, you can significantly improve your Azure environment's efficiency and effectiveness, particularly from a Technical Support perspective.

How to Display Azure Skills on Your Resume

11. Office 365

Office 365, now rebranded as Microsoft 365, is a subscription-based suite of productivity applications and services offered by Microsoft, including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams, designed for cloud-based collaboration and communication.

Office 365 is crucial for Technical Support because it provides a comprehensive suite of productivity tools that facilitate efficient communication, collaboration, and problem-solving, all within a secure, cloud-based environment accessible from anywhere.

How to Improve Office 365 Skills

Improving Office 365 for Technical Support involves enhancing both user support and system performance. Here are concise strategies:

Utilize the Office 365 Admin Center : Regularly check the health dashboard for any service issues and use the support features to resolve user problems efficiently.

Enable Multi-Factor Authentication (MFA) : Increases security, reducing the chance of unauthorized access and support tickets related to security breaches.

Leverage Microsoft 365 Learning Pathways : This customizable, on-demand training solution helps users get the most out of Office 365, reducing basic usage questions.

Regularly Update and Educate Users : Keep Office 365 and users' knowledge up to date to minimize issues related to outdated software or user errors.

Implement Power Automate for Repetitive Tasks: Automate common support tasks and workflows to improve response times and efficiency.

Use Microsoft Support and Recovery Assistant : Helps resolve issues with Office 365 applications without needing deep technical knowledge, speeding up resolution times.

Monitor Service Health : Stay ahead of potential issues by monitoring Office 365 service health and planning accordingly.

Feedback Loop : Encourage feedback from users on Office 365 usage and issues. Use this feedback to tailor training, support, and improvements.

By implementing these strategies, technical support teams can enhance the efficiency and effectiveness of their Office 365 support.

How to Display Office 365 Skills on Your Resume

12. Salesforce

Salesforce is a cloud-based software company that provides customer relationship management (CRM) service, offering solutions for sales, service, marketing, and more, enabling businesses to manage customer interactions, support, and services in a unified platform.

Salesforce is crucial for Technical Support because it centralizes customer information, streamlines case management, and automates service processes, enabling quicker, more personalized, and effective support.

How to Improve Salesforce Skills

To improve Salesforce for Technical Support, focus on these key areas:

Customize Service Cloud to align with your support workflows. Tailor the console, automate case management, and integrate omnichannel communications. Salesforce Service Cloud

Implement Salesforce Knowledge to create a centralized knowledge base that helps support agents find answers quickly and enables self-service for customers. Salesforce Knowledge

Utilize Einstein AI for predictive insights, automated case routing, and chatbots to improve response times and personalize customer support. Salesforce Einstein

Integrate Third-party Apps through AppExchange for enhanced functionalities like telephony, messaging, or specific solutions tailored to your industry. Salesforce AppExchange

Leverage Analytics and Dashboards to monitor KPIs, service metrics, and agent performance for continuous improvement. Salesforce Analytics

Regular Training and Certification for your team on Salesforce updates and best practices to ensure they're leveraging the platform effectively. Trailhead

By focusing on these areas, you can significantly enhance the efficiency and effectiveness of your technical support operations using Salesforce.

How to Display Salesforce Skills on Your Resume

Related Career Skills

• Technical Support Agent
• Technical Support Analyst
• Technical Support Engineer
• Technical Support Manager
• Technical Support Representative
• Technical Support Specialist

Resume Worded   |  Resume Skills

Skill profile, technical support specialist, improve your resume's success rate by using these technical support specialist skills and keywords ..

• Hard Skills and Keywords for your Technical Support Specialist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Technical Support Specialist Roles
• Technical Support Specialist More Resume Templates

Browse Skills from Similar Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., technical support specialist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Technical Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Technical Support
• Troubleshooting
• Customer Service
• Computer Hardware
• Telecommunications
•  Find out what your resume's missing
• Windows Server
• Active Directory
• Microsoft Access
• System Administration
• Project Management
• Operating Systems
• Customer Support
• Software Installation
• Information Technology
• Mobile Devices
• Engineering
• Service Desk
• Microsoft Exchange

Resume Skills: Programming

• Shell Scripting
•  Match your resume to these skills

Resume Skills: Software

• MS Office Suite
• Adobe Creative Cloud
• Microsoft Office Suite
• Adobe Acrobat Pro
• Cisco Webex
• Antivirus Software
• Ticketing Systems Like Zendesk
• CRM Software like Salesforce
• Visual Studio Code
• Eclipse IDE

Resume Skills: Tools

• Microsoft Office 365
• Google Workspace
• Remedy ITSM
• ManageEngine ServiceDesk

Resume Skills: Operating Systems

• Linux (Fedora, Ubuntu, CentOS)
• Microsoft Windows (All Versions)

Resume Skills: Networking

• Network Security
• Firewall Management

Resume Skills: Ticketing Systems

Resume skills: technical knowledge, resume skills: network & system administration.

• Cisco routers and switches
• Firewall configurations

Resume Skills: Hardware

• Network decorators
• Workstations setup
• Printer servicing

Resume Skills: IT Support

• Technical troubleshooting
• Incident management
• Remote support
• IT service management tools

Resume Skills: Networks

• Wireless Networking

Resume Skills: Technical

• Network management
• Server maintenance
• Cybersecurity

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Technical Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Technical Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Technical Support Specialist resume?

Go through the Technical Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Linux, Computer Hardware and Windows are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Troubleshooting, Technical Support and Telecommunications - into your resume if they're relevant.

Incorporate skills - like MySQL, Project Management and Sales - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

It's important to show hiring managers your technical experience, whether that's in your previous Technical Support Specialist roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

A good Technical Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Try to add the exact job title, Technical Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Technical Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Technical Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Technical Support Specialist Soft Skills

Here are common soft skills that appear on Technical Support Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual technical support specialist recruiter sees it. for free., technical support specialist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Logistics Support Specialist

An effective Description of the templates...

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Logistics support specialists ensure that a company's products arrive at their destinations in a timely and efficient manner by working with customers and vendors. In addition, they provide support to customers by planning and implementing the pick-up and delivery of the company's products or services. However, the skills/techniques section explains more details and gives the recruiter more perspective. Additionally, this job seeker highlights, "open to remote work" on their resume — this is something that's becoming more common more recently due to work from home becoming more normal.

Tips on why this template works

   include tools that are used in logistics and supply management.

Showing that you can use tools relevant to logistics management shows that you will be able to deliver efficiently. For example, tools like Microsoft Project are essential for logistics management.

   Demonstrate your financial management skills

Finance plays a vital role in every organization. One of the core factors of logistics management is procurement, and financial management has a significant role in procurement. Having financial management skills will demonstrate how you can help strategize, plan, organize and utilize the organization’s resources.

Resume Example Desktop Support Representative

This professional is also a customer service representative. They are mainly responsible for customer and client queries, complaints and inquiries. They are usually the first contact point with customers whenever an issue crops up and for introductory information. In some cases, they can perform proactive maintenance and other technical assistance. This desktop support representative resume example highlights the applicant’s core duties and responsibilities throughout their career. Being a highly technical field, the resume has a separate skills section that showcases the applicant’s skill set. All of these are built on a solid Computer Information Technology educational background.

   Summarize your key strengths/achievements in desktop support using a resume summary

Hiring managers do not have enough time to go through entire resumes. So they mostly skim through in under 8 seconds as they look for the ideal candidate. Therefore, condense your key achievements and strengths in the resume summary where they can’t be missed. Keep it short and precise, 3-4 sentences. Notice how this applicant captures their expertise in Windows OS in the resume summary.

   Use numbers to show your impact as a desktop support representative

Numbers Don’t Lie – show the hiring manager that you’re results-oriented by quantifying your accomplishments. Use numbers and percentages when highlighting what you’ve done and achieved. For example, simply saying “Enhanced customer satisfaction and reduced costs” isn’t as impactful as “Enhanced customer satisfaction by 48% and reduced costs by an average of 37% by….”

Resume Example Desktop Support Analyst

Support analysts analyze, repair and maintain computer software and hardware systems. They can also communicate directly with clients while responding to tickets, troubleshooting or resolving problems. In larger organizations, they may be tasked with developing and enforcing IT policies that promote the organization’s overall objectives. This desktop support analyst resume template solely focuses on the applicant’s relevant job experience. This is useful if an applicant targets a specific role and wants to match their skill set to those in the job description. Moreover, a solid academic background in Information Technology demonstrates the applicant’s foundational knowledge and ties to their career.

   Tailor your resume to the desktop support analyst job

So you might have worked in several different desktop support roles, and it may be impractical to list everything you’ve done in your career. The standard practice is to structure your resume to focus more on the new role you’re applying for. You could feature other responsibilities that match those of the job you’re applying for. This resume effectively captures this concept.

   Focus on desktop support analyst keywords and experience only

Using technical language effectively demonstrates your expertise in the job position you’re applying for. So terms and phrases like “laptop rollout deployment,” “load sets for Windows,” “software version tracking,” “troubleshooting,” and so on makes your resume sound professional and prove you’re familiar with such concepts.

Resume Example Desktop Support Specialist

A desktop support specialist is an upper-tier role. The holder of this office essentially performs the functions of a desktop support analyst but on a broader scope. In addition to technical support, a desktop support specialist also offers administrative support. These professionals typically have extensive knowledge of an organization’s IT infrastructure and, therefore, oversee its maintenance. As this desktop support specialist resume template indicates, applicants for such top-tier desktop support roles must demonstrate a wealth of experience and an expansive skill set. So, the resume focuses more on these two components. The resume shows the applicant’s broader knowledge (Master’s degree in Psychology), which can be handy when working with other people and teams on projects.

   Demonstrate your coordination and organization skills

At this level, hiring managers are more interested in applicants with people, coordination and organizational skills. These are important for cooperative teamwork, mentoring, supervision, and project management. This resume showcases the applicant’s ability to train other employees, cooperate/work with different teams, and lead projects.

   Go all out with your desktop support specialist skills

Notice how this resume template highlights many of the applicant’s technical skills. Desktop support roles are typically skill-intensive, so if you have the skills, flaunt them. For such senior positions, more skills show you have the baseline abilities to fill the position. It also shows you’re an ambitious person.

Resume Example Desktop Support Engineer

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

   Show impact or ability to impact the bottom line

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

   Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Resume Example Software Support Technician

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

   Display your academic success in computer and information technology.

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

What skills should you put on a Technical Support Specialist resume?

Here are some of the most popular skills we see on Technical Support Specialist resumes:

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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• IT Support Specialist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on IT Support Specialist Resumes:

• Troubleshoot and resolve hardware and software issues for end-users
• Install and configure software applications and updates
• Manage user accounts and permissions in Active Directory
• Provide technical support for remote users via phone and email
• Monitor and maintain network infrastructure, including switches and routers
• Conduct regular backups and disaster recovery testing
• Collaborate with other IT teams to implement new technologies and systems
• Conduct security audits and implement security measures to protect against cyber threats
• Train end-users on new software and hardware systems
• Maintain inventory of hardware and software assets and order new equipment as needed

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

IT Support Specialist Resume Example:

• Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software and network issues in a timely fashion
• Reduced helpdesk tickets by over 25% with the implementation of a remote access system
• Collaborated with team to update and maintain Windows & Mac operating systems and installed and configured applications across the organization
• Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions
• Assisted in staff training and mentoring initiatives to onboard over 25 new users onto the system
• Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization
• Quantum leaped helpdesk resolution times with the deployment of automated IT systems
• Performed regular backups and disaster recovery procedures to ensure data security and system integrity
• Optimized network performance and addressed IT security issues to ensure compliance with industry standards
• System installation and maintenance
• Network administration
• Security management
• Diagnosis and troubleshooting of IT issues
• End-user support
• Remote support
• Backup and recovery operations
• IT standard compliance
• Automated IT systems
• Helpdesk management
• Training and mentoring
• Performance optimization
• Network monitoring and optimization
• Documentation and recordkeeping
• Time management and problem-solving ability
• Communication and interpersonal skills
• Knowledge of computer hardware, software and peripherals
• Knowledge of IT standards and protocols
• Knowledge of customer service best practices.
• Information Technology
• Computer Science

Top Skills & Keywords for IT Support Specialist Resumes:

Hard skills.

• Troubleshooting and Problem-Solving
• Network Administration
• Operating System Installation and Configuration
• Hardware and Software Maintenance
• Technical Documentation
• Active Directory Management
• Cloud Computing
• Virtualization
• Firewall Configuration
• Backup and Disaster Recovery
• Remote Desktop Support
• IT Security and Compliance

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Attention to Detail and Accuracy
• Time Management and Prioritization
• Adaptability and Flexibility
• Empathy and Customer Service Orientation
• Active Listening and Feedback Incorporation
• Patience and Tolerance
• Analytical and Logical Thinking
• Teamwork and Collaboration
• Technical Aptitude and Knowledge
• Stress Management and Resilience

Resume Action Verbs for IT Support Specialists:

• Troubleshooted
• Collaborated
• Implemented

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Resume FAQs for IT Support Specialists:

How long should i make my it support specialist resume, what is the best way to format a it support specialist resume, which keywords are important to highlight in a it support specialist resume, how should i write my resume if i have no experience as a it support specialist, compare your it support specialist resume to a job description:.

• Identify opportunities to further tailor your resume to the IT Support Specialist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for IT Support Specialists:

It support analyst, it support manager, it helpdesk, it service manager, it systems analyst, it technical manager, it system administrator, it security analyst.

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• Resume and Cover Letter
• 11 Best IT Skills for Your...

11 Best IT Skills for Your Resume + Examples

14 min read · Updated on April 22, 2024

Do you know which IT skills to include in your resume?

Are you an information technology professional in the market for your next fantastic job opportunity? If so, then you know how important it is to demonstrate your core IT skills on your resume. To do that, you need to know which skills employers are looking for in today's jobs market and the best way to highlight those abilities in an IT resume. 

Fortunately, we have you covered!

In this post, we'll examine IT skills as core competencies and explore eleven key IT abilities that can help your resume stand out from the crowd. We'll also consider some tips you can use to effectively display those skills and provide some examples you can refer to as you create your own resume .

What are IT skills?

Information technology skills include an array of hard, technical abilities related to computers, networks, and similar areas of knowledge. IT professionals also need to possess certain soft/interpersonal skills that enable them to effectively work with others to communicate information and achieve common goals. The information technology field is continually evolving, so IT experts need to constantly update those skills to ensure they're keeping pace with those changes.

It's always important to remember the essential role that information technology plays in our lives. Throughout nearly every area of society, IT professionals maintain the informational and communication systems society needs to function in an orderly and efficient manner. Indeed, this technology is vital for everything from banking operations and investments to social media, communications, and everyday business activities.

Eleven of the top IT skills for your resume

Qualified information technology specialists and managers are in great demand, so you can expect to encounter tremendous competition when you're applying for a job in this field. To effectively compete, you need to ensure that you have the right computer skills in your resume. 

To help you overcome that challenge, we've compiled a list of eleven IT skills that today's employers want to see on IT resumes.

1.     Network and information security

As technology has advanced, the need to protect networks and data has grown with each passing year. To prevent bad actors from bypassing security systems, IT professionals need to be proficient in a wide array of cybersecurity-related skills – including risk analysis, digital forensics, access management, incident response best practices, and more. It's important to highlight these types of critical IT skills on your resume to demonstrate your competency in information security.

2.     Cloud computing

Companies are increasingly moving their data operations to the cloud, and many of the larger firms are relying on in-house talent to manage those efforts. Make sure that you demonstrate your cloud computing skills in your resume to convey your knowledge about cloud service platforms, data migration, cloud security, and distributed systems. 

Pro Tip: If you possess those critical skills, chances are that you have certification from Google, Amazon, or Microsoft, so list those credentials in your resume, too.

3.     Full-stack web development

Skills related to full-stack web development can also increase your value to prospective employers. IT experts who possess these skills are proficient in both back-end and front-end web development and have competencies in both frameworks and database languages. Employers who are looking for the best IT talent will appreciate knowing that your skills enable you to work on every aspect of their applications and websites.

4.     Data analysis

You'll also want to demonstrate that you're proficient in all types of data management. Whether it's data mining, analysis, modeling, or migration, IT professionals are on the front lines of any organization's efforts to maximize the organization, use, and security of the data it relies on for success. You can include proficiency in Apache Spark, SQL, and other data analysis systems in your resume to highlight those abilities.

5.     Project management

Project management is another vital IT skill for your resume. Whether you're setting up a new network system, engaging in major troubleshooting, or migrating data to the cloud, you need to possess the skills needed to manage that project. These skills can include abilities like task management, project forecasting, planning, execution, monitoring, and more. Leadership roles often require additional skills like delegation, scheduling, and budgeting.

6.     Coding languages

You can also include coding IT skills on your resume to ensure that employers understand your proficiency in software languages, program design, and execution. These skills can include specific programming languages, logical thinking, knowledge of data structures and algorithms, web development, debugging, and problem-solving abilities.

7.     AI integration

If you're familiar with artificial intelligence and machine learning, you can include those IT skills on your resume, too. As more companies turn to AI to remain competitive in today's marketplace, the need for skilled AI professionals is growing with each passing year. IT professionals who have knowledge of things like natural language processing, artificial intelligence integration, big data, neural networks, and deep learning will always have the skills they need to differentiate themselves from their competition.

8.     Network architecture

Even if your job doesn't involve designing a company's network architecture, your employer will still expect you to have some expertise in that area of concern. Network architecture abilities include proficiency in network infrastructure, design, and security. You should highlight important knowledge about everything from routers, firewalls, and switches to the use of dynamic and static routing protocols.

9.     Data migration

IT professionals are often responsible for managing data migration as companies look to take advantage of emerging technologies and new systems. There are many types of data migration, of course, encompassing everything from moving data from one storage system to another. Data can also be moved from database to database, between applications, or to a cloud-based framework. Expertise in data migration requires keen problem-solving abilities, as well as project management, data analysis, and other core technical skills.

10.  Troubleshooting

IT professionals spend a vast amount of time troubleshooting problems ranging from network-related concerns to computer issues. When something goes wrong with the company's technology, it's the IT expert's job to quickly diagnose the challenge, create a solution, and resolve the problem. To successfully troubleshoot these issues, you need to have a deep understanding of hardware components, software systems, and your network's operations.

11.  Systems analysis

Another notable set of IT resume skills involves those related to analyzing your organization's technology systems. You should use your resume to highlight core systems analysis skills that focus on your ability to assess and evaluate information, quickly identify patterns, and create solutions that resolve any challenges confronting the organization. These skills can identify you as a true agent of positive change.

How to include IT skills on your resume

Of course, it's unlikely that you'll want to include all your IT skills on your resume. Instead, you'll need to tailor your resume to align with the specific job that you're seeking. Fortunately, there's a straightforward process that you can use to achieve that goal. 

Below, we've outlined an uncomplicated three-step approach that you can use to determine which skills to include:

• Begin by focusing on the role description in the job posting. Employers typically mention the required qualifications they expect you to possess. Make a list of all those requirements, as well as any others that you recognize as essential for the position.
• Compare that list to your own list of IT skills to identify the most relevant skills you'll need to include in your resume. Note the terms the company uses to describe those abilities and make sure that you use those exact words when you describe those IT skills on your resume. There's a good chance that those terms are keywords that the company's applicant tracking system may be looking for as it scans your resume. Related post : How to Make an ATS-Friendly Resume - Tips for ATS 2024
• Flesh out your IT skill list with other relevant skills so that you have a complete list of between twelve and fifteen IT abilities. Once you have that complete list, you can start adding them to your resume.

There are three places in your IT resume that you should focus on when you're highlighting skills:

Your resume summary

Your core competencies section

Your work experience section

Highlight IT skills on your resume summary

You only have several seconds to capture an employer's attention, so it's important to make an immediate impression. The best place to do that is in your resume summary, of course. This brief paragraph typically contains no more than three or four sentences and can be used as an elevator pitch to sell your qualifications. By including your most in-demand IT skills in this summary, you can more easily earn the reader's interest and inspire them to continue reading.

When writing your resume summary, focus on including sentences that contain the following information:

Your job title, years of experience, and any specialization

One or two of your most relevant IT skills

At least one quantifiable achievement

For example:

Solutions-driven IT specialist with six years of experience in network management, user support, and troubleshooting. Proficient in communication network installation, maintenance, and problem resolution. Dedicated team player focused on quality control, responsive solutions, and operational analysis. Managed six-person team of support personnel, with 99+% reported satisfaction.

Related post : Resume Profile Explained (with Examples)

Include IT skills in your core competencies section

As you've probably already guessed, you'll also need to include your IT skills in your resume's core competencies section – otherwise known as the skills section. You have two options here: 

• You can either include all your relevant IT skills – including essential hard skills, soft skills, and computer-related – in one core competencies section
• You can split those skills into two separate sections

If you choose the second option, simply list all your core hard and soft skills in a core competencies section and then create a second section titled “Software skills.” 

Whichever option you choose, make sure that you include soft skills to go along with the IT skills on your resume. While those hard skills are necessary qualifications for any IT position, your soft skills can be the deciding factor in many job search efforts.

It's also worth mentioning the importance of formatting the skills section for maximum impact. Always use bullet points to list these skills and format the entire section (or sections) into two or three columns. That will make it easier for hiring managers to skim this part of your resume and increase the likelihood of them taking note of your qualifications.

Demonstrate IT skills in your experience section

The third place you need to highlight IT skills on your resume is in your work experience section. Here, you will want to demonstrate how those skills helped you achieve value for past employers. That can be accomplished by creating measurable achievement statements for each of the jobs you list as experience. 

Add the company name, dates of employment, and job title for each previous position you've held, and then include four to six bullet-point achievement statements beneath each job listing.

ABC Technologies, Anytown, Anystate

IT Specialist, January 2018 to Present

Led network management for six departments, providing troubleshooting and related support to a 200-person team

Managed more than 20 client application projects, debugging and overseeing new code development with 100% project deadline success

Oversaw three-phased network installation project that replaced previous systems, resulting in 22% reduction in reported user issues

Managed projects for 27 clients' data migration efforts as they moved data operations to the cloud

Related post : 47 Accomplishment Examples for Your Resume: Expert Picks

How to improve your IT skills

No matter how skilled you might be, you know that there's always room for improvement. Indeed, emerging technologies and rapid innovation throughout the economy are forcing everyone to continue to develop their abilities to keep pace with the changes. The good news is that you have many available opportunities for continual development of critical IT skills.

Take more courses

One of the best ways to add new IT skills to your skill set is to take formal courses from places like IBM , Cisco , and other providers. A simple internet search can provide you with a host of different learning options. If you're serious about expanding your abilities and willing to invest in your future, there are plenty of options available.

Be active in your industry

Another fantastic way to continue your IT education is to become more active in your industry. Join online forums where tech pros gather, visit information technology shows to stay abreast of the latest developments, and make new contacts. Build your online network to ensure that you remain in communication with other IT professionals.

Use online resources

These days, there are also a host of online resources that you can use to sharpen your skills. That includes online videos, websites that provide tech updates and insights, and places like GitHub where you can share projects and get a closer look at what others in the industry are currently doing.

Find opportunities to use your skills

Of course, it's also important to use your skills in areas outside of your comfort zone. One of the best ways to improve your abilities is to take on challenges that you wouldn't ordinarily encounter. Make yourself available to friends and family who need network or other computer assistance. Check out some freelancer sites to see if you can pick up a gig assignment or two. If all else fails, start your own project at home. Create a new network. Develop an app. Start a website.

IT skills example: resume template

Creating your own IT resume can be a daunting task, but that challenge can be lessened when you have a great template for guidance. With that in mind, we've created this IT resume template that you can use to craft your own compelling resume. Simply fill in the relevant sections with your own resume information and then tailor it to the specific job you're seeking.

[Your Full Name]

[Phone number] | [email address] | [City, State] | [LinkedIn URL]

Resume headline (the job title and a few descriptive words to highlight your expertise

Professional Summary (as we discussed earlier in the post)

Core competencies

[A mix of nine to twelve hard and soft skills, in bullet point form]

Work Experience

[Company Name], [Location]

[Job Title], [Start date to End date]

[Measurable achievement, using real numbers to show value]

Education Section

[Degree earned] | [College name], [Graduation year]

Certifications

[Certification, with date received or renewed]

Related post : Seven Key Resume Sections and How to Organize Them

Choose the best IT skills for your resume to increase your job search success

To be competitive in today's jobs market, you need to make sure that your resume highlights the information technology skills that employers want to see. By including some of these top IT skills on your resume, you can ensure that every hiring manager recognizes your qualifications and ability to add value to their enterprise. Happy job hunting!

Need more help ensuring that the IT skills on your resume make the best possible impression on employers? Get your free resume review today!

Recommended reading:

Hard Skills Explained (and the Top 8 for Your Resume

11 Best Technical Skills for Your Resume (With Examples)

What Are Skills? (With Examples and Tips on How to Improve Them)

Related Articles:

Do Hiring Managers Actually Read Cover Letters?

How to Create a Resume With No Education

Why You Lose When You Lie on Your Resume: Learning From Mina Chang

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