opening statement for supervisor resume

46 Examples of a Resume Opening Statement (Perfect Introduction)

By Status.net Editorial Team on February 8, 2024 — 8 minutes to read

A resume opening statement, also known as a summary or objective, serves as your first impression to potential employers. This brief and concise introduction highlights your relevant skills, experiences, and career goals. It’s important because it can catch an employer’s attention and convince them to read the rest of your resume.

• Sets the tone : It establishes a professional image and indicates the level of your expertise.
• Tailors your resume : You can tailor this statement to align with the job description, showcasing how your skills are a perfect match for the position.
• Showcases your value : By summarizing your most impressive accomplishments, you can quickly show how you will add value to the company.

Elements of a Strong Opening Statement

When you’re crafting the opening statement for your resume, think of it as your professional handshake. This means you need to capture attention while succinctly showcasing your top qualifications. Here are key elements to include:

• Tailor it to the job. Match your statement to the job description. Highlight how your skills and experience align with the requirements of the position.
• Use actionable language. Start sentences with verbs that convey your ability to take initiative, such as “managed,” “developed,” or “increased.”
• Quantify achievements. Where possible, use numbers to demonstrate your accomplishments. For example, “Increased sales by 20% within a year through strategic marketing initiatives.”
• Include relevant experience. Mention your most pertinent past roles. If you’re a recent graduate, focus on education, internships, and important projects.
• Add your career goals. Briefly outline how you intend to contribute to the company and grow professionally.
• Keep it concise. Your opening statement should be a compelling snapshot, not a deep dive. Aim for no more than a few sentences or bullet points.

Sales Manager: “Seasoned Sales Manager with over 10 years of experience in fostering robust client relationships and driving profitable business growth. Achieved an average of 15% yearly sales increase by leading and mentoring a dynamic team.”

Graphic Designer: “Creative Graphic Designer with a passion for developing original designs that resonate with audiences. Expert in Adobe Creative Suite with a track record of delivering high-impact visuals for diverse campaigns.”

Crafting a Personalized Introduction

When writing a resume opening statement, you should focus on creating a unique introduction that captures your professional identity. It’s important to tailor this section specifically to the job you’re applying for, highlighting skills and experiences that align with what the potential employer is seeking.

• Start with a strong opening sentence that grabs attention. You might introduce yourself with a significant achievement or detail that’s relevant to the role. Example: “As a digital marketing specialist with a proven track record in growing online audiences, I’ve successfully increased social media engagement by over 60% for multiple brands.”
• Connect your background to the job description. Use the keywords from the job listing to emphasize how your experience matches the requirements. Example: “With a commitment to continuous improvement and lean management, I bring over 5 years of experience in streamlining operational processes for manufacturing sectors.”
• Mention any unique qualifications or certifications that set you apart from other candidates. Example: “Certified project management professional (PMP) skilled in leading cross-functional teams to deliver complex projects on time and under budget.”
• Reflect your enthusiasm for the role. Employers appreciate candidates who are excited about the possibility of joining their team. Example: “Eager to contribute my expertise in innovative UX design and user research to enhance the client experience at a forward-thinking tech company like yours.”

Tailoring the Statement to the Job Description

When you’re writing a resume opening statement, it’s important to align it with the job you’re applying for. Start by carefully reading the job description. Identify the key skills and experiences the employer is looking for. Your opening statement should reflect that you possess these qualifications.

Make a list of the skills and competencies the job requires. For example, if the job calls for “excellent customer service skills” or “proficiency in Adobe Creative Suite,” make sure these are mentioned in your statement if you have these skills. Here’s how you might begin your statement for such a scenario:

• For customer service roles: “Dedicated customer service professional with 5 years of experience…”
• For a design position: “Creative graphic designer skilled in Adobe Creative Suite, with a strong…”

You can use keywords from the job description. This not only shows you’re a good match but also helps your resume get past applicant tracking systems which are programmed to look for these keywords.

Use quantifiable achievements when possible. Instead of writing “experienced salesperson,” you might say, “Sales professional with a track record of exceeding targets by 20%.”

Examples of Resume Opening Statements

• Experienced marketing manager with a proven track record in developing successful campaigns and leading high-performing teams.
• Customer service expert committed to providing exceptional care and developing long-term client relationships.
• Detail-oriented graphic designer with 5+ years in the freelance industry, known for creativity and a quick turnaround time.
• Certified project manager who has successfully delivered over 30 large-scale technology projects on time and within budget.
• Professional content writer with a knack for crafting engaging content that boosts SEO and drives user engagement.
• Recent graduate with a Master’s in Environmental Science ready to apply rigorous research and analytical skills in a dynamic setting.
• Enthusiastic sales associate recognized repeatedly for top performance and commitment to team goals.
• Dynamic HR coordinator with a passion for improving employee relations and a deep understanding of recruitment processes.
• Organized administrative assistant, experienced in scheduling, office management, and providing excellent administrative support to executives.
• Skilled electrician with a focus on maintaining high safety standards and delivering quality service on residential and commercial projects.
• Ambitious business analyst, eager to use extensive background in data analysis and financial modeling to drive business insights.
• Compassionate social worker with a strong background in counseling and case management for diverse populations.
• Seasoned retail manager, adept at merchandising, staff training, and increasing sales through strategic store operations.
• Bilingual translator fluent in English and Spanish, dedicated to maintaining the essence of the original text in each translation.
• Professional chef with a love for farm-to-table cooking and experience managing fast-paced restaurant kitchens.
• Reliable logistics coordinator with a deep understanding of supply chain processes and a commitment to efficiency and cost-reduction.
• Goal-oriented fitness coach with a track record of designing personalized programs that help clients achieve their fitness goals.
• Versatile performer with experience in theater, film, and voice acting, ready to bring characters to life with enthusiasm and dedication.
• Data scientist with a passion for uncovering insights through big data analytics and advanced statistical methods.
• Talented web designer with a flair for creating intuitive, user-friendly websites that drive user engagement.
• Civil engineer with expertise in green building techniques and a dedication to sustainable urban development.
• Industrial designer with a knack for developing innovative product designs that meet consumer needs and manufacturing requirements.
• Doctoral candidate in Computer Science, eager to apply research on machine learning algorithms in a practical, industry setting.
• Skilled carpenter with a strong work ethic and extensive experience in residential and commercial construction.
• Professional photographer with expertise in portrait and landscape photography and a passion for capturing unforgettable moments.
• Certified public accountant with rigorous attention to detail and a strong background in financial analysis and tax preparation.
• Recent Bachelor of Science in Nursing graduate, eager to provide high-quality patient care in a challenging healthcare environment.
• Expertise in aerospace engineering with a strong foundation in fluid dynamics and propulsion systems.
• Dedicated teacher with a focus on inclusive education and fostering a love for learning in every student.
• Results-driven marketing specialist with a solid understanding of digital marketing trends and analytics tools.
• Construction project manager skilled in leading cross-functional teams and delivering projects under tight deadlines.
• Laboratory technician with a meticulous approach to conducting experiments and analyzing scientific data.
• Seasoned journalist with a history of reporting on international events and an ability to uncover the truth in complex stories.
• Sophisticated fashion designer with a unique aesthetic and experience showcasing collections at major fashion weeks.
• Financial planner dedicated to helping individuals meet their long-term financial goals, with a flair for investment strategies.
• IT specialist with proficiency in network security and experience in protecting corporate data against cyber threats.
• Skilled mediator known for resolving conflicts and facilitating productive conversations in corporate environments.
• Professional fundraiser with a talent for crafting compelling campaigns that inspire community involvement and donations.
• Environmental consultant committed to helping businesses reduce their environmental impact through sustainable practices.
• Hospitality manager with a warm demeanor and a proven ability to increase guest satisfaction and hotel profitability.
• Multilingual interpreter with expertise in facilitating communication for international delegations and business meetings.
• Expert in supply chain management with a drive for optimizing operations and improving delivery timeframes.
• Agile coach with a passion for empowering teams to adopt agile principles and improve their workflow and productivity.
• Risk management professional with extensive knowledge in financial regulations and experience in mitigating business risks.
• Dynamic event planner with a reputation for organizing memorable corporate events and managing intricate details seamlessly.

Frequently Asked Questions

How can i craft an engaging opening statement for my resume if i lack professional experience.

Focus on your soft skills and any relevant academic or volunteer experience. For example, “Eager and disciplined recent graduate with a passion for data analysis and a keen eye for detail.”

What are the elements of a strong objective statement for an entry-level resume?

A strong objective statement should highlight your career goals, relevant skills, and how you can contribute to the company. For instance, “Recent graduate seeking an entry-level accountant position to apply my strong numerical proficiency and analytical skills.”

As a student, what should I focus on in my resume’s opening statement?

Emphasize your academic achievements, any related coursework, and the skills you’ve honed as a student. Example: “Honors student with exceptional leadership skills seeking an internship to explore a career in the non-profit sector.”

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9 Supervisor Resume Examples That Worked in 2024

Best for senior and mid-level candidates

There’s plenty of room in our elegant resume template to add your professional experience while impressing recruiters with a sleek design.

Resume Builder

Like this template? Customize this resume and make it your own with the help of our Al-powered suggestions, accent colors, and modern fonts.

Supervisor Resume

• Supervisor Resumes A-M
• Supervisor Resumes N-Z
• Expert Tips for Your Supervisor Resume

Being a supervisor isn’t easy, whether it’s grappling over a difficult decision, providing constructive criticism to an employee, or taking the heat when things go wrong. You know that being a great supervisor is more than just meeting objectives; it means being a compassionate, engaged leader.

When your work revolves around helping other people, it’s difficult to take the time for yourself to create a cover letter or  write a resume . That’s where we come in!

We’ve reviewed hundreds of resumes and researched many supervisor roles to learn how to build a winning resume . Our nine supervisor resume samples (and helpful guide) are guaranteed to improve your resume and help you land interviews (and a job!) in 2024.

or download as PDF

Why this resume works

• Objectives are helpful when you’re changing careers, just starting your career, or when you don’t have much work experience.
• If this sounds like you, add an objective and  tailor it for each job application  by including the  company’s name, the role you’re applying for, and the skills you’ll bring to the table .
• Always  check your resume  for errors and overall completion to avoid typos, grammar mistakes, and missing information!

Call Center Supervisor Resume

• While words are great, numbers are measurable. Try including metrics about the number of new staff you’ve hired, the number of employees you supervised, the increase in call rate efficiency, average customer review ratings, the number of calls you made per shift, and really anywhere else you can add numbers!
• There’s a reason an education section is on every  resume outline ; employers always need to see that you’ve finished some schooling. 

Housekeeping Supervisor Resume

• For example, did you recommend new technology that increased your team’s efficiency? Did you suggest areas to decrease spending? Showing how you went above and beyond is the way to get noticed!
• Never submit your resume until you’ve  checked your resume  yourself and gotten a second pair of eyes to take a look.

Maintenance Supervisor Resume

• It’s for this reason that this maintenance supervisor resume highlights a proactive approach to maintenance and ensuring minimal equipment downtimes. You can go further and add metrics for achievements in process and resource optimization.

Nursing Supervisor Resume

• But don’t stop there. Take your narrative a notch higher by recounting when your strategic interventions facilitated tangible cost savings (cue decreasing overtime expenses by $3,264 and slashing inventory costs by 2K).

Operations Supervisor Resume

• If you don’t include relevant skills, employers may never see your resume if they’re using ATS to filter out resumes. Including a skills section ensures you have the right keywords to pass the ATS while also highlighting your abilities for the hiring manager.
• So, read the job description thoroughly to find skill keywords that employers will want to see, such as scheduling, sales, and Microsoft Office Suite.
• Start by listing your work experience in reverse-chronological order, with your most recent job at the top. That way, employers will see how you’ve climbed from an entry-level role into a senior position.

Production Supervisor Resume

• Managing all workers and processes takes diligent planner, and recruiters would not miss spotting such an achievement when making their final hiring decision.

Security Supervisor Resume

• The strategy transcends validating a job done exceptionally well. Flaunt it as a badge of confidence, bolstering your masterpiece’s credibility and weight. You can count on it as your unique value proposition that sets you apart from the pack and increases your chances of landing a job interview with your dream company.

Warehouse Supervisor Resume

• Using a  resume template  can help you stick to a single page, but you also have to make sure you’re adjusting your font size and margins.
• Include enough white space to make your resume easy to read with room for your content, too.
• The key to active voice is by keeping “you” as the subject. The best way to do this is by starting with action verbs, like “mentored,” “operated,” “resolved,” and “monitored,” since they show leadership and limit the need for personal pronouns that take up space.

Related resume guides

• Sales Manager
• Sales Associate
• Business Owner
• Business Development

4 Expert Tips to Perfect Your Supervisor Resume

Supervisors are responsible for overseeing a group of other employees, as well as monitoring the work they do so everything runs smoothly. A lot rests on your shoulders if you’re a team supervisor, from keeping employee morale high, to meeting department objectives, and helping to onboard and train new employees. 

If you’re going to apply for a supervisor position, you’ll need to know  how to write a great resume before moving on to your supervisor cover letter . After all, it takes an excellent resume to ensure you stand out from the crowd and get invited for an interview! 

Not feeling too confident about the state of your supervisor resume? BeamJobs is here to help! Keep reading to find out the top four ways to perfect your supervisor resume, like how to:

• Showcase your supervisor skills
• Format your supervisor resume
• Quantify your previous impact
• Customize your resume for each job

Tip 1: Showcase your supervisor skills

An important part of crafting the perfect supervisor resume involves focusing on your skills as a supervisor while also making sure it’s easy to read!

That’s because most companies today use applicant tracking systems (ATS) to scan through applications. With many job openings receiving hundreds of applications, it’s time-consuming for hiring managers to read each application individually. That’s where the ATS comes in.

Basically, the ATS scans resumes for certain prerequisites, like keywords on certain skills. Then, the resumes that include those keywords are passed on for human inspection.

That’s why it’s important to include the most relevant supervisor skills with easy-to-read formatting, like bullet points. If you don’t have them, or it’s not easy for the ATS to scan, you’ll be out of the game before even starting!

So how do you beat the ATS? As a rule of thumb, start by looking at several job descriptions for supervisors in your field. They’ll probably include terminology or phrasing that’s aligned with the hard and soft skills employers want to see. Once you have a list with the most-mentioned skills, make sure to include those in your resume. Here’s a fictional excerpt of a supervisor vacancy you might use when choosing what supervisor skills to list:

The warehouse operations supervisor oversees all daily operations and maintenance of locations within the entertainment venue. They will be responsible for employee productivity and performance, customer service, and company policy adherence from a safety perspective. Must also provide final sign-off for administrative and documentation requests (invoicing, purchases, deliveries, etc.)

With a description like this, some of the skills you could list might be: 

• Data analysis 
• Microsoft Office suite
• OSHA training
• Team management
• Verbal communication

It’s important to customize your supervisor  resume skills section  to each job you’re applying for, but there are some skills that you’ll tend to see in most vacancies, whether you’re working in a hotel or warehouse. That means it’s probably good to include at least a few of these in-demand skills on your supervisor resume, as well.

• Time management
• Written or verbal communication
• Ability to work under pressure
• Employee training
• Collaboration 
• POS systems

More than just putting skills in your skills section, you should include them in your work experience, too. Take a look at this resume example showcasing some skills in a work experience entry, like social media, employee training, mentoring, and inventory management.

Tip 2: Ensure your supervisor resume format works

Before you put your pen to paper, it’s critical to ensure you choose the  right resume format . The wrong format makes your resume look disorganized, causing readers to skip over key details (or worse, not read it at all).

The most popular resume format in 2024 is the  reverse-chronological format , which is generally the quickest and easiest for ATS to parse. This standard resume format is what most hiring teams are used to seeing, and it gives them a high-level overview of your most recent experience.

A good resume is more than just using the right format, though; there are some other  handy resume tips  you should keep in mind so that your supervisor resume is easy on the eyes, such as: 

• Keep your resume to just one page. Less is more—trust us. 
• Don’t use fancy icons or images since it’s difficult for the ATS to scan.
• Put your resume in PDF form so no one can make changes or mess up your layout (you can submit a .docx file, too). 
• Include the title of the position you’re applying for at the top of your resume (not your current job title).
• Decide if you need to add a resume objective or summary.

Add or omit a resume objective to your supervisor resume

About the last point we mentioned, you might be asking, “What’s the difference between a  resume objective  or summary?” Good question! 

An  objective  focuses on your relevant qualifications and expresses your interest in the supervisor role. Meanwhile, a  resume  summary  summarizes (get it?) your unique set of skills and experience, making it useful if you have many years of experience, especially in more niche fields.

Before you add either to your resume, stop and ask yourself: “Does it add value to my resume?” If it’s generic or uninspired, it may do more harm than good. Remember, recruiters skim most resumes to see if it’s a great fit, and if you don’t have a customized resume objective or summary, you could end up being rejected. 

For example, here’s a generic summary: 

Hardworking operations supervisor with several years of experience in hospitality and retail. Excellent in customer service interaction, safety training, and keeping team morale high.

While these skills are great, this summary adds nothing that a recruiter wouldn’t be able to get from skimming the rest of your resume.

A better option would be: 

Experienced operations supervisor with 12+ years experience. I’ve utilized data analysis to increase customer satisfaction by an average of 54%, simultaneously reducing overall budgetary costs by an average of 21%. Proven track record of consistently increasing overall efficiency by up to 19% within eCommerce industry.

This summary offers a quick glance at some of your best achievements by using quantifiable metrics to pack a bigger punch.

Let’s look at some examples of objectives.

A poor objective could look like:

Searching for a new warehouse supervisor role for more experience in inventory management. Skilled in accounting and team management.

This objective adds nothing that the recruiter wouldn’t be able to get from reading the rest of your resume, so it would be best to leave out entirely.

You could make it stronger with something like:

Dedicated warehouse manager with 2 years of financially savvy accounting experience using tools like Quickbooks, plus outstanding team management skills. Looking for a role at Garden Entertainments to sharpen my expertise in inventory management to streamline the company’s warehouse operations.

With an objective like this, a recruiter can quickly see why your interests and skills fit the role, as well as what you’d like to get out of the position. Major score!

Tip 3: Quantify your impact as a supervisor

The most surefire method to stand out amidst a sea of text is  leveraging metrics that quantify your impact . Not sure what kind of quantitative data or stats to include? We’ve got you covered! 

Some examples include:

• Productivity levels:  If your supervision style helped improve overall productivity levels, freeing up more time for other tasks, make a note of it.
• Costs:  Whether you reduced labor costs, minimized extraneous spending, or otherwise helped to save the company money, include the amount or percentage.
• Leadership abilities:  If you had to supervise a large number of employees, help keep employee morale high, or conduct training sessions, mention the number of people you led and how you improved the workplace culture.
• Customer satisfaction levels:  Did you help your team improve customer satisfaction or reduce overall complaints? Write it down! 

So how could you translate all that information into job description bullet points? Here are some examples:

Here are some examples:

• Compiled and analyzed industry data to pinpoint driver delivery trends and mapped new routes to minimize delivery times by 12%
• Supervised 42 employees and onboarded 15 new employees in a year using 4 personally-designed training programs 
• Increased cleaning standards for a team of 29, reducing customer complaints by 55%

Tip 4: Customize your resume for each supervisor job

There’s no such thing as a “one-size-fits-all” approach with resumes. Sure, you’d be able to send out 50 applications in no time, but this is a quality game, not a quantity game.

Recruiters will be able to tell when a supervisor’s resume isn’t tailored to them, and a generic application puts you at the very bottom of the pile!

When customizing your resume for a supervisor job, you don’t need to write a new resume each time. Just adjust some details to better reflect the supervisor position you’re applying for. Here are a some of the sections you can customize:

• Resume objective or summary:  If you’re applying for a warehouse supervisor position in eCommerce, highlight any relevant eCommerce experience you’ve had, or specific interests or skills that could be useful, like data analysis.
• Skills:  Like we mentioned earlier, list relevant hard and soft skills that highlight your expertise. Are you applying for a housekeeping role? Focusing on inventory management or sanitation are important. Meanwhile, an operations role might mention Internet security. 
• Job description:  Use this section to weave in some of your skills more subtly. Let’s say the position is looking for someone with strong leadership and safety skills. You could mention any safety trainings you organized or oversaw, and how this led to a reduction in workplace injuries. 

Let’s make this advice more practical and look at some real-world examples of how you might want to tailor your supervisor resume based on the kind of job you’re applying for. 

Supervisor resume 

• Mention a well-rounded set of hard and soft skills, but make sure you feel comfortable putting them into practice. If there’s a skill that might make you stand out, include it.
• Keep your resume to a page at most!
• If it’s your first supervisor role, consider adding relevant hobbies or interests to your resume as an additional asset.

Call center supervisor resume 

• Focus on relevant tools or software systems you can use effectively, like Voicent or Zendesk. Put these into your skills section!
• Start by using active verbs that indicate ownership, like “managed” or “coached.” Need an example? Check out the picture below!
• Try to include relevant initiatives beyond the company’s bottom line that you could use to your advantage. Did you find ways to improve employee satisfaction or reduce fatigue? These are the details that will cinch you the job! 

Operations supervisor resume

• Operations supervision can often be quite a broad field. Use your objective or summary to really hone in on skills or experience that make you especially talented, like certain sales software or troubleshooting. 
• If you’ve gained more experience over the years, it’s important to use a reverse-chronological format so there’s a clear progression in your increase in responsibility.
• Leverage quantifiable metrics so it’s easy for the hiring team to see your expertise, whether it’s in cutting costs, increasing productivity, etc. 

Warehouse supervisor resume

• Don’t forget to add the title of the position you’re applying for (ideally under your name)!
• Use active voice and strong verbs throughout to demonstrate ownership of your tasks and achievements (for example, “monitored,” inspected,” or “collaborated”) since warehouse supervisors require a stronger focus on safety and technical abilities.
• Have a mix of work experience bullets that showcase not only your hard skills (accounting, inventory management) but also soft skills (conflict resolution, people management).

Here’s a short snippet from our warehouse supervisor resume showcasing hard and soft skills (plus some good metrics and technical abilities)!

Summary of Advice for Your Supervisor Resume

What a ride! If you stuck around till the end of this guide, good on you! Sure, it can feel overwhelming to create a resume, but with the tips we provided in this article, you can easily stand out from the crowd with a resume that ‘wows.’

Now that you’ve made it here, you should have the skills to:

• Showcase your skills as a supervisor
• Format your resume for ATS
• Leverage metrics to quantify your impact
• Customize your resume

But there’s more! Have you finished writing your resume, but not sure if it’s there yet? Polish it up using our  resume checker , which offers AI-powered tips to make your resume shine.  Or maybe you’re still staring at a blank screen; our  resume builder  will help you bring your resume to life. To start, just pick a resume template, click, and get to editing!

No matter where you are on your journey to landing your next supervisor job, we’re rooting for you and are here to help. You’ve got this!

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How to Write an Opening Statement for Your Resume + 10 Examples

What a resume opening statement is, when you should include one, and real examples to help you write your own. A guide written by recruiters and hiring managers.

3 years ago   •   10 min read

Recruiters are busy, and they might receive hundreds of applications for one position in a single day. Studies have shown that employers spend an average of 7.4 seconds reviewing a resume before tossing it in the “yes” or “no” pile, and with such a slim margin, it’s important to have a resume that grips the reader from the start. One great way to draw in a recruiter is through an opening statement on your resume.

What is a resume opening statement?

An opening statement is a short paragraph at the beginning of the resume that gives the employer a snapshot of what you can bring to the table, and why you are the best choice for hire. It’s essentially your elevator pitch — the first impression you make in an interview when the recruiter says, “So, tell us about yourself.” Broadly speaking, there are 3 types of resume opening statements:

Resume summary

• Resume objective
• Resume offering statement

Types of opening statements

Here's a breakdown of the different types of resume opening statements, including the pros and cons of each one:

A resume summary statement is a quick overview of your background where you can highlight key skills and experience. This is the most common type of resume opening statement — essentially, it's a type of brand statement , like an abridged cover letter. Here's an example:

Experienced web developer with a background in X, Y, Z programs, winning awards in CSS Design (2019) and Apple Design Awards (2020), and most recently reduced bus for XYZ by 25% .

Pro: Allows you to quickly highlight key skills and experience relevant to the job you're applying for.

Con: Doesn't add anything of value if your resume is otherwise self-explanatory, so make sure your opening statement adds something that's not otherwise

How to write your resume opening statement

Here's an example of an opening statement with specific things you should try to include.

Other types of opening statements (what not to do)

There are two other types of statements that were popular a few decades ago — an objective and an offering statement. We've just included them here for completeness and to show you the formats you should not be using.

• Resume objective : This style of opening statement is generally used to show recruiters your enthusiasm for the role. An example might sound like this: Example: Searching for dynamic marketing position in a fast-paced , modern company where I can utilize my organizational, creative, and project management skills to drive growth in digital markets. Objective-style opening statements typically include statements such as: “Looking for a position where I can grow and gain experience in XYZ” or “Looking for a job where I can use my skills to help a company meet targets and increase revenue.”   Objective opening statements are outdated and unnecessary, so don't include this on your resume.
• Resume offering statement : A resume offering is kind of like a sales pitch, focusing on the value you can bring to an employer. Unlike a standard resume summary, an offering statement focuses on what you will do, not on what you have done. It might look something like this: Example: I will increase engagement on your company's social media channels by developing a strong brand voice and reaching out to key influencers within the [industry] sphere.

How to write a resume opening statement

• Title your opening statement (optional).
• Lead with the job title. If you're applying for Marketing Director roles, that's how you should describe yourself.
• Describe the scope of your experience.
• Mention 2-3 key skills or accomplishments that match the job description.
• Include metrics to quantify your achievements.
• Include any specific highlights from your resume that show why you’d be a great fit for the position.
• Run your resume through a free resume checker to see how well your summary scores.

An opening statement template

Here's a template you can use for your resume opening statement:

[Executive] with experience leading [industry] businesses [describe size of businesses]. [Describe impactful element of role, with specific numbers]. Proven experience [mention 2-3 skills that are relevant to the job]. [Optional: Describe relevant educational certification/accomplishment, or one significant accomplishment in the format of Action Verb + Accomplishment + Metric].

Resume opening statement examples

Here are some more examples of resume opening statements to get you started:

Example 1: Experienced / Senior-Level Job Seeker

Human Resources Manager with 15 years’ experience in human capital management, talent acquisition, and workforce administration, handling diverse employment processes for small to large companies. Saved over 50% of overall recruiting costs by structuring and implementing standardized policies in hiring and recruitment, compensation structures, benefits, and incentives. Proficient in delivering services in line with EEO, IRS, and labor laws.

Example 2: Mid-Level Job seeker

Data Entry Specialist with five years’ experience utilizing manual and digital skills to enter texts and numerical data from source documents into databases, spreadsheets, and word processing programs. Implemented regular quality control checks to analyze data and make corrections in real time-, enhanced data entry accuracy by 77%. Achieved $6,500 cost-savings in company expenditures by identifying consolidation opportunities during company bookkeeping.

Example 3: Senior-Level Job seeker

Marketing Executive with ten years' experience working at Fortune 500 companies. Results include: • Designed, executed , and optimized digital marketing campaign on Google's AdWords for $20B CPG company, yielding 20% ROI improvements • Optimized budget allocation of marketing spend of $10MM for technology startup

An effective resume opening statement needs to highlight your key skills, quantifiable achievements and any other experience/accomplishment that shows recruiters why you’re the best person for the job. A good way to find out if your resume does just that is to upload it to the tool below — it’ll give you a detailed analysis of your opening statement and suggestions for improvements.

When is an opening statement appropriate?

You might be asking yourself, “Does my resume need an opening statement?” and the answer is: Maybe. If you have 6 years of receptionist experience and you’re applying for another run-of-the-mill receptionist role, then your resume will speak for itself, and an opening statement runs the risk of taking up unnecessary space.

However, if you have 6 years of receptionist experience and you’re applying for a hotel manager position, then an opening statement is a great opportunity to sell yourself on this change of direction.

So, who should definitely include an opening statement on their resume? Let’s take a look.

You're changing careers

Like our receptionist-turned-manager above, changing jobs is one of the key moments when having an opening statement would be advantageous. This is the moment to explain how your past experiences—albeit in a different field—have actually given you the necessary skills to succeed in this new position.

Here's an example of a career changer resume summary:

Ex-Head Receptionist for XYZ Firm transitioning into Hotel Manager position. Previous experience in managing a team, organizing and overseeing large company events including planning menus and contacting caterers, handling finances and administrative records, and ensuring health and safety standards remain up-to-date.

Here's how an opening statement might look on your resume - it uses another example:

More information: Resume summary advice for career-changers

The employer is looking for a specific skill

Sometimes a job will require a very technical or unique skill which you possess, but which might not come out otherwise in your resume. This can include something like speaking a foreign language , or having a certain type of driving license, or being proficient in a certain type of machinery or computer program. Here's an example:

Native Turkish speaker with experience working in Marketing for an international company. Available to travel and work remotely. Valid Turkish and USA passport.

By including this skill in the opening statement of your resume, you are ensuring that the recruiter will see it immediately, and know that you are the perfect fit for the position. If there are certain keywords that the job description requires that you haven't included anywhere else in your resume, feel free to include them in your opening statement.

If you’re not sure which keywords and technical skills are relevant to the job you’re applying for, use the skills search tool below to find the right ones.

More information: How to ensure your resume gets past automated resume screeners

You have many, many years of experience

If your resume spans 20 years and seems to go on forever, then this is your opportunity to distill everything into a bite-sized paragraph, to keep the recruiter from missing something important. You want to bring forward your best accomplishments and key experiences, especially in relation to the job description. Don’t assume that something buried in your job description from three years ago is going to jump out at the reader—make it front and center like this:

Stagehand with 15+ years experience, especially familiar with setting up pyro-technics while complying with industry-specific health and safety guidelines. Accomplishments include: -  Set up X that led to Y result … - Earned expedited promotion in less than 2 years

And here's how an opening statement for someone with a lot of experience might look on a resume:

To highlight recent accomplishments in a relevant field

An opening statement is a great moment to draw the recruiter’s attention to how something you personally accomplished has already benefited a previous employer or client. This can include Awards and Certifications, statistics on workflow improvement, recognition inside the workforce, or other impressive accomplishments . Here's an example:

Engaging customer service representative, recently named Top Agent at XYZ for three consecutive months. Led in-house employee training on Customer Engagement leading to a 60% decrease in negative customer reviews.

This is another example of a resume opening statement.

When don't you need an opening statement?

Your career trajectory is self-explanatory.

Most job seekers don't need to include an opening statement on their resume. If your work experience and educational background is in line with the kind of jobs you're now applying for, or if you're already in a similar role, your work history and accomplishments likely speak for themselves.

You're a student or recent graduate

As a student or recent grad, you're unlikely to have enough experience on your resume to warrant summarizing. Instead, make sure your education is listed front and center, along with industry-specific internships or other jobs showing your talents and abilities.

Additional tips for your resume's opening statement

1. use the same words as in the job description.

If you feel a little lost wondering what skills, qualities, or experiences to put in your opening statement, here’s some good news: the recruiter has done this work for you. If the job description says they’re looking for someone with an XYZ certification or experience with specific hard skills,  then don’t hesitate to put those words into your opening statement verbatim.

Online systems filtering resumes will often be scanning for wording which matches the job description, and this will keep your resume from slipping through the cracks. Find out what keywords to include on your resume with the Job Description Keyword Finder .

2. Eliminate buzzwords and vague terminology

Yes, we all know that you are “passionate about e-commerce,” but save that for your cover letter . Mention instead the statistics on how greatly you’ve improved sales for your clients, or draw attention to the way you’ve integrated a client’s social media platforms to their web-shops, to drive in traffic. We know you’re enthusiastic and hard-working, but this isn’t the place for it, and employers will generally skim over these empty and lackluster descriptions.

This is also called quantifying your resume , and if there's one article you should read before you send off your resume, it's that one.

3. Be concise.

Don’t list 10 relevant awards you won going back to a university competition in 2001 — pick one or two which are the most impressive. Make a list of all your relevant experiences and skills and then whittle it down to the very best, and let those shine.

4. Title your resume's opening statement (optional)

In general, if your opening statement is located at the top of your resume, then you don’t necessarily need to spell out what it is we’re looking at—it’s pretty clear. However, you definitely can add a title if you like, something like:

• Profile, Professional Profile, Professional Statement
• Introduction, Summary, About
• Personal Statement, Personal Profile

5. Check your spelling

It goes without saying, but check and check again for any spelling or grammatical errors. Proofread it, proofread it again, get your mom, dad, or grandma to proofread it, read it aloud to your cat, and then run it through a spellchecker or online grammar resource if you’re still worried. This is your first impression to a potential employer, and you want to show them that you’re competent!

6. Get your resume's opening statement checked

Once you’ve added an opening statement to your resume, it’s time to see how well you’ve done. Head over to our free resume scanner , which evaluates your resume against key criteria, and see in real time how likely your resume is to catch an employer’s attention.

Resume opening statements: A crash course in jargon

If you've been looking for advice on how to write a resume opening statement — or summary — chances are you've run into a lot of unfamiliar phrases. Here's a brief explainer:

A resume profile or resume summary statement are different names for a resume summary and are often used interchangeably.

An executive resume summary or career highlights section are usually targeted toward people with an extensive career history or who are applying for high-level positions. These might include slightly more detail about your work experience, for example, standout accomplishments from early in your career that might otherwise not belong on a resume.

A resume objective or career objective is an alternative to a resume summary. Objectives are generally considered outdated compared to resume summaries but can be useful in very limited circumstances (often for people very early in their careers or without any relevant experience).

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Supervisor Resume Example for 2024 [Tips & Skills to Land the Job]

Supervisors play an important role in meeting organizational needs. 

They oversee other employees’ performance, provide guidance, and bridge the relationship between staff and upper management. 

That being said, leading people and proving that you have what it takes to be a leader are two different things. 

To do the latter, you have to write a supervisor resume that shows recruiters you are supervisor material - and that’s not always easy. 

For example, you have to convince recruiters that you can effectively connect with those you’ll be supervising, but also make them respect you and follow your instructions. 

And although you may have plenty of experience doing it, you might still be wondering what the best way to express it on your resume is. 

Well, you’re in the right place to learn exactly how to write the perfect supervisor resume. 

Here’s what this guide will show you: 

• Supervisor Resume Example (To Draw Inspiration From)
• How To Write a Supervisor Resume 
• 15+ Supervisor Skills to Put on Your Resume

And more! But first, let’s look at a job-winning supervisor resume example:

Supervisor Resume Example 

Now let’s go through all the elements that make this supervisor resume a worthy example: 

• Follows the chronological format. The chronological resume format is the most popular among recruiters worldwide.  
• Lists relevant contact details. The supervisor resume example above leaves out redundancies like marital status or age and includes relevant information, like a LinkedIn URL. 
• Has an attention-grabbing resume summary. In two sentences, the supervisor resume example lists the candidate’s years of experience and top relevant skills.
• Features as many accomplishments as possible. To really highlight their candidate’s professional experience, the supervisor example lists achievements over responsibilities. 
• Uses bullet points. The resume example above uses bullet points, which make the resume easy to skim for recruiters. Considering that recruiters have to review hundreds of resumes every day, this makes it more likely for them to read your resume in-depth. 
• Keeps the education section basic. As a supervisor with years of experience under their sleeve, the candidate has allowed their work and skills sections to do the talking and kept their education short and to the point. 
• Lists the right kind of skills. This supervisor's resume example doesn’t list every skill under the sun. Instead, they keep the section relevant by only listing skills required from a supervisor. 
• It takes advantage of extra sections. Extra sections are the cherry on top of a perfect supervisor’s resume. The candidate’s certifications reinforce their skills, while foreign languages show they can even lead a multi-lingual team.   

How to Write a Supervisor Resume That Lands the Job

It’s one thing to look at an inspiring supervisor resume example and another to write one from scratch. 

But worry not! In this section, we’ll show you all the steps to create YOUR perfect supervisor resume. 

Starting with: 

#1. Format Your Resume 

Choose the chronological resume format for your supervisor’s resume, as it’s the most popular format among recruiters worldwide. 

Once you’ve picked the format, start working on your resume layout , which involves: 

• Keep your resume one page in length . Recruiters receive countless resumes daily, so keeping your resume one page long is to your advantage. That said, if you’re a very experienced candidate with information that you just can’t leave out from your resume, then it might be acceptable to make your resume 2 or 3 pages long. 
• Use clear section headers to identify your resume’s sections.
• Pick the right font size and style , such as 11-12 pts for standard text and 13-14 pts for section headers. In terms of style, stay away from non-professional fonts (we’re looking at you, Comic Sans). 
• Save your resume as a PDF file unless the company you’re applying to indicates otherwise. This will keep your formatting intact no matter what device or operating system opens your resume. 

Use Our Resume Templates 

Hardly anyone wants to deal with the formatting part of a resume!

For starters, there are way too many ways to mess with the layout. 

You may choose the wrong font style and size, set the wrong margins, or pick the wrong section headers... 

As a result, your supervisor resume might end up looking less professional, cramped with information, or unnecessarily long. 

The good news is, there’s a way to avoid all this trouble and at the same time, create a very compelling resume:

By using a resume template ! By using one of our templates, the layout and formatting are already done - all YOU have to do is fill in the contents.

And the icing on the cake? Our resume templates look absolutely gorgeous:

Click here to pick your free Novorésumé template

#2. Add Contact Information the Right Way 

Once you’ve got the formatting out of the way, it’s time to talk about the contents.

Start filling in your resume’s contents by first listing your contact information . 

The contact information section consists of: 

• Your name and surname.
• Your professional title.
• Your phone number.
• Your email.
• Your location (city and state/country). 

If you are a certified professional or have a LinkedIn profile, make sure to mention them in this section. 

Here’s what a supervisor resume contact information section should look like: 

Sarah Lynn Certified Product Manager  

123-123-1234 [email protected] New York, NY linkedin.com/in/sarahlynn11

#3. Write a Powerful Supervisor Summary 

Your resume summary is your chance to prove to the recruiter, in 2-3 sentences, that they should spend more time on you as a candidate than the usual 6 seconds they spend scanning resumes .

The way to do that is by painting them a clear picture of:

• Your role and years of experience 
• Your key achievements 
• Your most significant skills as a supervisor

Here’s what an attention-grabbing resume summary looks like in practice: 

• Results-oriented Circulation Supervisor with 3+ years of experience in hiring and training circulation staff, conducting performance reviews, and overseeing all the library’s processes. In my previous role at the HenryCounty Public Library, I managed to decrease the number of overdue and damaged items by sending personalized reminders of return dates and fees. 

Want to learn all there is to know about writing a powerful resume profile and winning recruiters’ attention from the get-go? Give our guide a read! 

#4. Describe Your Professional Experience 

The work experience section is the most important part of any resume. 

That’s the first section recruiters will check to see if you have the right supervisory experience and skills to take up a new role. 

Here’s how you should format your work experience section on your supervisor resume:

• Start with your current or most recent position and go backward in time from there. 
• Begin each entry with your professional title, followed by the company’s name, the dates you worked there, and 3-5 of your accomplishments and responsibilities in bullet points.  
• List fewer bullet points the further back you go into your work history and keep your work entries relevant (e.g. your experience as a server at a restaurant  10 years back won’t help you land the role of production supervisor). 

Simply listing out your work experience as a supervisor, though, isn’t enough. You need to write it in such a way that it’s going to convince the recruiter that you’ve got what it takes to do the job.

Here are some tips on how you can make this happen:

• Achievements look much better on a resume than responsibilities, so list as many as you can think of (e.g. having only achievements and no responsibilities under each work entry is totally acceptable). 
• Quantify your achievements whenever it is possible - numbers speak louder than words, sometimes. To do that, you can use the formula “accomplished [X] as measured by [Y] by doing [Z]” (or, start with a verb, numerically measure what you accomplished, provide a baseline for comparison, and detail what you did to achieve your goal.)
• Have a hard time thinking up achievements? That’s totally fine. Your work responsibilities are also important and can look great on your resume if you use action words to describe them. 

Now, let’s see an example of a supervisor resume work section in practice: 

Retail Store Shift Supervisor

Urban Outfitters, Philadelphia, Pennsylvania 

05/2018 - Current

• Improved customer service based on clients’ feedback and increased sales by 10% during the second shift. 
• Maintained high employee satisfaction based on monthly team reviews. 
• Ensured employees cooperate and work efficiently according to upper management needs. 

#5. Mention Your Education 

As a supervisor - especially one with plenty of work experience under your belt - your education section is less important than your experience and your skills. 

That doesn’t mean, however, that you should overlook this essential resume section. 

First things first, here’s how you should format your education: 

• Add your latest (and highest) degree first and then list the university’s name, location, and years attended, in this specific order. 
• If you have a second advanced degree, include it in your resume. 
• Only include your high school education in your supervisor resume if you don’t have higher degrees. 

Here’s how the end result should look like: 

BA in Business Administration  University of Pittsburgh, Pennsylvania  08/2013 - 05/2017 

If, however, you don’t have much supervisory experience to show for (e.g., you’re a recent Business Management graduate with only one work entry on your resume) then you can list relevant academic achievements and courses to back up your skills!

Here’s an example: 

BA in Business Administration 

University of Pittsburgh, Pennsylvania 

08/2013 - 05/2017 

• Graduated Summa Cum Laude 
• Relevant coursework: Management Information Systems, People and Leadership, Principles of Management 
• Senior Resident Assistant during senior year, when I supervised one floor of my dormitory 

#6. Include Relevant Skills 

Whether you’re applying for a low or mid-level position, you’ll be required to supervise people, work processes, and work efficiency - and that no doubt takes both soft & hard skills. 

So, after your work experience section, a relevant skills section is the second best thing that can convince recruiters you’ve got what it takes for the job! 

That said, the answer isn’t to list every skill you ever acquired—hard to imagine your horse-riding skills can help you land that supervisor position you’re after. 

Instead, you want to list relevant supervisory skills that are tailored to the job you’re applying for. Here’s how you can do that: 

• Read the job description and identify the required skills (e.g. management, leadership, time-management). 
• Think of all YOUR industry-related hard and soft skills . 
• Include all the required skills that match your skills. 

15+ Supervisor Skills to Put On Your Resume

• Emotional intelligence
• Management skills
• Task delegation 
• Negotiation 
• Problem-solving
• Communication skills
• Active listening
• Time management skills
• Critical thinking skills
• Accountability
• Attention to detail
• Interpersonal skills

#7. Make Use of These Optional Sections

Want to take your supervisor resume to the next level and set yourself apart from the competition? 

Fill your resume with some of the optional resume sections such as internships or certifications. 

Such sections can: 

• Help you stand out from other applicants with similar work experience and skills 
• Make your supervisor resume more diverse and show recruiters your level of dedication. 

Here is a list of all the extra sections you can add to your supervisor’s resume: 

• Certifications. Program certifications give your supervisory skills credibility, so if you have them, flaunt them. 
• Volunteer work. While volunteering experience might not show off too much of your supervisor skills, they show that you’re passionate about helping others and dedicating yourself to a worthy cause (something employers love).
• Languages. Over the last years, demand for bilingual employees has doubled in the US - and that includes both low- and high-skilled positions. So, foreign languages on your resume are a definite plus. 
• Hobbies and Interests . You can use your hobbies and interests to show you’re a great leader outside of work too. Do that by adding relevant hobbies (e.g. heading weekly book club meetings, as opposed to, say, antiques’ collection). 

Here’s how some of these sections can look on a supervisor resume: 

Certifications 

• Certified Supervisor (ICPM - Institute of Certified Professional Managers)
• Certified Professional - Human Resource (IPMA - CP)
• Spanish (Advanced)
• Italian (Intermediate) 

#8. Attach a Cover Letter To Your Supervisor Resume  

Just like with any other occupation, when applying for a job, supervisors are required to submit a cover letter alongside their resume. 

Here are some tips on how to write a cover letter that meets this exact purpose:

• Address your cover letter using the recruiter’s full name, last name, or professional title. Anything but the old-fashioned and way-too-popular “Dear Sir/Madam” and “To Whom It May Concern.”
• Write an attention-grabbing introduction to start your cover letter . 
• Describe your supervisory experience and qualifications in detail throughout your cover letter body. 
• End your cover letter with a powerful closing statement and call to action. Give our guides on cover letter tips and cover letter mistakes a look to make sure your cover letter is nothing short of perfect.

Want your cover letter to match your supervisor’s resume? Choose one of Novorésumé’s cover letter templates and make the most out of your application. 

Key Takeaways 

And that’s a wrap! 

Now you know exactly how to impress the recruiters and land a supervisor position that you’ll love.

Before you go, let’s go over the main points we covered: 

• Use your resume summary to give recruiters an overview of your career (e.g. the years you’ve worked, your main skills, and 1-2 of your accomplishments). 
• Prioritize your professional achievements over your responsibilities and, if you can, make them as quantifiable as possible. 
• When it comes to skills, choose quality over quantity. Fill this section with the supervisory skills you’re most confident in, not every skill you ever acquired. 
• Enrich your supervisor’s resume with extra sections such as certifications, volunteer work, and hobbies and interests. 

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Supervisor Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Manage workforce according to the results provided, meaning that all employees are managed up or out depending on the chance and outcome of performance
• Measure, communicate, and improve group performance statistics and act as an agent to support improvement activities that achieve established improvement goals
• Directly responsible for the supervision of assigned routers including workload planning and management, coaching, development and performance management
• Develop and maintain close working relationships with the Regional Company Area VPs, Area Sales Managers, Account Managers and Branch Managers
• Assist and/or develop processes and procedures working with manager or cross-functionally with other supervisors to improve efficiency across Fulfillment site
• Against key performance indicators and metrics and develop and execute strategies for improvement
• Evaluate team performance, create and deliver performance reviews and developmental plans for team members
• Makes recommendations to management concerning process improvements and leads this work to improve department performance and productivity
• Monitor and assign work, develop employees; develop work plans and conduct performance evaluations
• Assists with people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development
• Works with manager to identify high potential and top performing staff and makes plans to stretch/develop these individuals further
• Observes, coaches and improves employee performance by establishing and communicating clear performance expectations and standards of performance
• Review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
• Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals
• The ability to make sound and good decisions, strong attention to detail, excellent time management skills and the ability to problem solve
• Good communicator able to communicate detailed data to a non-data literate audience and be able to pass on skills
• Working knowledge of design for manufacturability, reliability, and serviceability
• Ability to work in a high stress environment where decisions directly impact personnel safety, equipment reliability, and site profitability
• Management skills (basic understanding of Profit & Lose / basic of quality management, etc)
• Ability to work in a highly detailed environment yet be able to step back to assess the big picture
• Ability to acquire knowledge of various applications to gain proficiency, and share knowledge with others
• Basic to good knowledge of computers and shop floor computer systems
• Knowledge of Universal Life, Variable Universal Life, and Private Placement Variable Life Products
• Monitor all outstanding receivables and prepare reports for senior Mocatta management detailing current status of all New York receivables

15 Supervisor resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, supervisor resume examples & samples.

• Manage general ledger and financial reporting functions ensuring all activity being booked conforms to Canadian General Accepted Accounting Principles (“GAAP”) which is IFRS. This will involve reviewing monthly financial statements/variances and supporting reconciliations, preparing Month-end Binders and ensure the completeness, accuracy and validity of these items
• A key responsibility is ensuring timely completion of month-end and quarter-end deliverables to our US consolidations team
• Preparation of legal entity financial statements and footnote disclosures
• Raise any issues with senior management on a timely basis for efficient and appropriate resolution
• Oversee the monthly / quarterly / and annual filings with the Canadian regulators (OSC, OSFI, MFDA, AMF) ensuring all information disclosed is accurate, timely, and required ratios are met at all times. Ensure consistency and appropriateness of accounting treatment for all reporting deliverables
• Keep self and staff up to date with all new regulatory requirements affecting our business
• Take a lead role and be a key contact person in delivering excellence to our stakeholders. Promote and be a key player in business partnering providing the Canadian business leaders with accurate, timely and meaningful financial information
• Liaise and be principal contact person with internal and external auditors on annual audit, pension fund audits, and annual ICAAP deliverables
• Be the lead person in Canada to our US headquarters on SOX controls, policy and procedure updates and annual legal entity budgeting
• Review board reports for accuracy and quality of content prior to delivery to management
• Supervise the cash-related/treasury function for Canadian operations ensuring daily excess cash is invested generating maximum returns while maintaining liquidity to meet payment obligations. Further coordinate the purchases and redemptions of seed capital and provide support on investments analysis
• Provide leadership and mentoring to three direct reports. Develop, coach, motivate and manage performance of the team to achieve responsibilities of the department
• Research technical issues and compose related memos
• Assist in the creation, maintenance, and testing of accounting policies and procedures including documentation of process flows and internal controls
• Participate in departmental projects
• Bachelor’s degree or equivalent with emphasis in accounting or finance
• Professional accounting designation – CA, CGA or CMA
• Minimum of 5 years of progressive finance experience, preferably with exposure to the asset management industry
• A solid knowledge of Canadian GAAP / IFRS. Experience with accounting and reporting issues and financial statement presentation
• Solid understanding of our business, financial products and transaction flows that occur within it
• Effective leadership and problem solving skills, and ability to multi-task and get the job done
• People leader experience (1-2 years)
• Good knowledge of internal controls and financial reporting best practices
• Strong written and verbal communication skills with ability to deal with Senior Management in Canada and globally
• Strong IT skills including exposure to automated financial systems including a general ledger and business desktop applications
• Support various fund tax compliance requirements including the preparation or review of annual tax return filings, qualification testing, financial report excerpts, shareholder notices, and information for year-end tax reporting
• Distribution planning and income forecasting for mutual funds
• Oversight and development of tax staff
• Contribute in the development of tax positions on matters of tax law and tax accounting policy affecting fund investments, fund distributions and elections, and other tax positions
• Conduct research on tax issues, shareholder questions and other
• Assist the Fund Tax Manager with special projects that support Fund Tax goals and objectives
• 4-6 years of tax experience in a public accounting firm or industry position with exposure to the taxation of corporations, partnerships, trusts, and similar tax concepts
• Bachelor's degree with emphasis on accounting, finance, or tax
• Candidates who are familiar with Microsoft computer business applications, tax research products, and other tax and financial applications
• Candidates who possess excellent oral and written communication skills and highly developed time-management and organizational skills
• Assist in preparation and review of federal forms related to controlled foreign corporations, passive foreign investment companies, foreign partnerships, and foreign disregarded entities. (i.e. Forms 5471, 8621, 8865, & 8858)
• Preparation and review of E &P / other book-tax adjustments
• Assist team with federal and state tax audits
• Assist in the preparation of the quarterly foreign income tax provisions, including foreign tax credit, FIN 48, valuation allowance analyses, and 10-Q footnote disclosures
• Research the application of federal tax laws and proposed legislation to aid management decisions
• Assist with Transfer Pricing documentation and other projects
• Minimum of 3 years of corporate tax experience working in a Big 4CPA firm or a large multinational corporation with an accounting or tax Bachelor’s degree; a Master’s or CPA preferred
• Experience in U.S. international tax preferred
• Experience in transfer pricing a plus
• Must demonstrate excellent technical research skills, excellent Microsoft Excel, Word and PowerPoint skills
• Demonstrates strong communication skills, both written and oral
• Well organized and hands-on with strong analytical skills
• Oversee the Tax Operations Team whose daily responsibilities include, but are not limited to, the following
• Review of all capital changes to ensure application of proper U.S. Income Tax consequences as well as responding to inquiries relating to the transactions from both internal and external clients, verify the processing and related basis adjustments in Global Plus
• Adjustments to tax cost records on Global Plus, a multi-currency trust accounting system
• Research and implement all return of capital and income adjustments to client positions
• Respond to inquiries on how transactions are processed based on U.S. Income Tax consequences
• Review the correctness of transactions produced by the Corporate Actions Group and other groups within Fiduciary Operations
• Provide guidance, verification, overview, review and possible postings of amortization and accretion, cost basis adjustments on REIT return of capital, cost basis adjustments on OID and identification and adjusting of wash sales
• Propose and advise on functionality improvements needed to various systems to properly account for the taxability and impacts to client level reporting. As necessary, document requirements for use in the development of process or automation improvements
• Review and check processes performed by Tax Operation Analyst
• Weekly NRA withholding tax and deposit of funds with IRS along with annual Form 945 preparation
• Bi-Weekly review of backup withholding and deposit of funds along with annual Form 945 preparation
• Annual reconciliation of IRS B-Notices
• Recertification of IRS Form W-8 BEN as required
• Act as liaison with KPMG, one of our tax vendors, to coordinate that all OneSource tax system changes are documented and sourced back to Global Plus to improve processing of transactions through the tax bridge
• Ensuring compliance with and preparing of documentation for the Tax Reclaim process
• Oversee communication with the Internal Revenue Service (IRS) and Foreign Tax Authorities by phone or email regarding client certifications or tax reclaim filings
• Oversee the reconciliation of tax reclaim transactions with sub-custodians, clearance accounts, and trust accounting system
• Periodically review procedures and processing of cost basis, inventory method selection, asset transfer statements or any other processing against IRS regulations to ensure compliance, working with the Tax Services Department. Monitor tax law changes and proactively propose/advise on process/system changes needed to implement new tax regulatory changes
• Provide support and participate in focus groups related to Global Plus processing
• Partners with Client Services Teams both proactively and reactively in order to enhance relationships and/or respnd to client's needs by
• Taking the lead on complex issues and taking necessary actions
• Introducing creative alternatives to inefficient activities
• Assisting with client meetings and inquiries
• Performs and assists with other Operational tasks, such as
• Creating and implementation policies and procedures
• Maintaining Business Continuity Plans
• Participation in Vendor Management Program
• Involvement in projects related to tax processing and other department initiatives
• BA/BS in accounting or related field; a Graduate degree in Tax is a plus
• Financial investment products experience a plus
• Investor 1099 reporting experience a plus
• Global Plus and tax withholding experience preferred
• Knowledge of Global Plus or similar investment portfolio accounting system desirable
• Knowledge of OneSource or similar tax system desirable
• Experience with IRS Form 1099 reporting desirable
• Tax research experience required
• Knowledge of tax research tools including Wolters Kluer Capital Changes online service and other corporate actions references
• Strong analytical skills and proactive decision maker
• Competent in MS office suite, particularly Excel
• Competency in various tax research tools such as RIA, CCH, etc
• Must be well organized and detail oriented
• Courteous and professional communication skills
• Supervise daily operations of the team and deliver quality of service to customers
• Handle customers’ enquiries and issues
• Deal with operational enquiries from regulators
• Handle bankruptcy cases and death benefits arrangements
• Prepare/Review scheme valuations, financial statements and customised financial analysis reports
• Arrange scheme audit and deal with scheme auditors’ queries
• Ensure timely submission of all statutory returns
• Prepare operation materials to support trustee / service review meetings
• Attend operational review meetings
• Provide operation support to new business
• Responsible for ad hoc tasks and special projects
• Recommend and implement service / efficiency improvement
• Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
• Assist and support restaurant/music hall staff in any of their job functions as needed
• Conduct informative and motivational pre-shifts
• Direct interaction with server trainers/Blues Buster and trainees
• Conduct 100% table visits
• Ensure that service is up to HOB standards
• Assist Manager on Duty in programming “specials” into micros system
• Assist in perceiving and troubleshooting potential problems
• Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
• Responsible for bank and adherence to HOB cash handling policy
• Assist in filling “change” requests from bartenders and servers
• Maintain HOB safety and sanitation standards
• Assist other employees and departments as needed
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
• 3 years supervisory experience in high volume restaurant/music hall environment
• Working knowledge of restaurant operations
• Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
• Skill in leadership, guest relations, decision making and staff schedule maintenance
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
• Maintain daily labor/timesheets
• Conduct semi-annual evaluations of Foundation Staff. Propose raise recommendation to Assistant General Manager
• Follow up/follow through of subordinates in reaching goals (continual coaching and counseling)
• Housekeeping – conduct walk through
• Cost control on labor, F&B, Liquor
• Facilitate proper inter-departmental communication and organization
• 3 –5 years high volume experience with a VIP club or upscale hospitality establishment
• Ability to work late hours
• Fine Wine knowledge
• Food Preparation/presentation
• P& L Reports
• Guest Relations
• 2 – 3 years culinary/food styling experience
• 1– 2 years supervisory experience
• Proven creative/styling skills
• Necessary to be able to forge relationships with various levels of authority and act with integrity using customer service skills
• Team player with proven ability to drive results
• Experience with Microsoft Word, Excel and Outlook
• Ability to work individually and cross-functionally to develop consensus and deliver the best outcome for the organization
• Ability to work efficiently on multiple projects and meet tight deadlines
• Detail-oriented, able to prioritize and multi-task in fast-paced environment
• Valid Florida Driver’s License
• Bachelor’s Degree in the Culinary Arts or equivalent
• TV experience
• Product display experience
• Responsible for maintaining fiscal responsibility within the DC
• Communicate and uphold Company policies and procedures
• Conduct start-up meetings, communicate department expectations to all employees
• Ensure that all employees are focused on standards / goals for the department
• Create a positive work environment and develop ownership in department operations with your employees
• Train employees on efficient production procedures and methods
• Assist in all other departments as needed
• Housekeeping and Safety
• Excellent verbal / written communication skills
• Be able to lift up to 50 pounds
• Supervise and coach a team capable of delivering work to meet performance goals
• Communicate appropriate context, standards and prescribed limits for direct reports
• Implement team building and skill development
• Build partnerships with the vendor community and internal stakeholders in the timely resolution of issues
• Ensure that adequate systems, procedures, and controls are in place within the accounts payable expense, general and accounts receivable functions
• Ensure that transactions are properly supported and approved in accordance with company policy and statutory requirements
• Ensure that processing activities are completed accurately and in a timely manner
• Review and approve specific transactions including; Citibank payments, AP prepared invoices, foreign repair invoices, and vendor chargebacks
• Ensure that accounts payable master records are properly maintained and controlled
• Prepare and update documentation on accounts payable procedures and schedules
• Assist Accounts Receivable & Accounts Payable Expense/General Associates in the resolution of issues
• Monitor debit balances and ensure that adequate follow-up is made
• Assist the Manager, Financial Control in the development and reporting of performance metrics for the accounts payable function (e.g. vendor setups, invoice volume, debit balances)
• Reconcile general ledger accounts applicable to the accounts payable expense and accounts receivable functions
• Recommend and implement process improvement initiatives to increase efficiency and effectiveness within the accounts payable expense, general and accounts receivable functions
• Perform testing activities as required for process changes/system upgrades
• Business degree/diploma
• Proven track record with a minimum of five years accounts payable experience and three years supervisory experience
• Excellent track record in partnering with internal stakeholders and the vendor community
• High level of proficiency with technology
• Inspire with Service
• Set an example for the entire team
• Display a customer comes first attitude by training and holding our employees accountable for delivering legendary customer service
• Motivate and lead the store team to provide the best service to our customers
• Lead with integrity, honesty and knowledge which promotes the Quiksilver culture, values and mission
• Provides employees with coaching, feedback, and developmental opportunities and building effective teams
• Promotes effective leadership through example by setting standards that provide for a positive, safe and fun store environment
• Assists the management team in opening, closing and various areas of operations
• Adhere to all company policies
• Must have ethical and moral compass
• The ability to get along with customers and associates, must be motivated to lead others
• Ability to manage multiple situations simultaneously
• Must possess excellent communication (both oral and written), leadership and interpersonal skills
• Strong problem solving and operational skills
• Ability to manage and provide great service levels are at all times
• 6 months – 1 year related experience and/or training; equivalent combination of education and experience
• Minimum 5 years experience in Trade Compliance
• Brokers Customs License desirable
• Excellent communication skills, oral and written
• Critical/Analytical skills
• Handle staff adminstration of respective category team (e.g. performance management, roster arrangement, leave management, visual display and etc)
• Perform inventory control (e.g. ensure optimum stock level; provide customers feedback on merchandises and etc.)
• Conduct new staff orientation of product knowledge and customer service standard
• Debrief product knowledge on regular basis
• Act as back-up for the Operations Support Team head during his / her absence
• Act as liaison with different departments (e.g. Merchandising, Visual Display, After Sales Service Department and etc.)
• Ensure brand fit consistency is maintained seasonally. Work closely with new vendors on fit/construction requirements
• Responsible for day to day cross-functional partnership with Design, Sourcing Managers and Quality Assurance
• Manage the day to day development of product line that adheres to seasonal calendars and sourcing strategy. Track fit sample progress on T&A’s from vendors
• In conjunction with Management, develop consistent size and fit standards; grade rules and tolerances; construction and quality standards; standard pattern blocks and tech pack blocks; how to measure standards. Ensure all manuals are updated and distributed. Develop spec/construction blocks at start of each season.6. Create manufacture ready technical specification packages at start of each season
• Collaborate with QC/Audit/Sourcing department in reviewing/resolving production quality issues
• Manage assigned technical designer(s)
• Filling retail stores and international customer orders
• Proven ability to handle multiple tasks, organize and coordinate activities effectively in complex situations
• Receiving finished goods & safely storing items with accurate inventory records
• Overseeing cycle counts and reconciliation activities
• Ability to read, analyze and interpret policies, procedures and other business practices, guidelines and documents
• Establishing or adjusting work procedures to meet distribution demands as dictated by production schedules and work flow
• Interpreting company policies to workers and enforcing safety regulations
• Continuously improve warehouse operations through the use of lean enterprise practices
• 1-2+ years of related luxury or specialty retail sales experience
• Strong organizational skills; ability to multitask and prioritize
• Ability to accurately and efficiently operate cash register while following cash handling procedures
• High level of initiative/self starter
• Strong leadership ability and sttrong time management skills
• Provide supervision, guidance, technical support, coaching and training to assigned team/s
• Plan, organize and control activities of team/s and communicate clear expectations regarding department and individual goals
• Create and foster an environment that makes work enjoyable
• Observe team performance and (alert team leaders) to provide coaching on areas requiring improvement
• Full understanding of business/performance metrics and impact across Fulfillment sites
• Identify barriers to performance and assist manager in identifying/analyzing root cause and effect and develop action plans to resolve
• Ensure daily production targets are met for team/s by focusing on resource planning and developing contingency business plans based on company sales performance
• Develop "continual training" strategy for non-exempt employees within area and cross-functionally with other supervisors
• Assist with development of quarterly/annual department budgets
• Coach Leads in reviewing production requirements and assigning employees to tasks
• Conduct daily interaction with team leaders and staff to provide feedback on performance, progress toward goals, safety topics, operational results and business updates and seek input from staff on methods to impact efficiency, accuracy and safety
• Interview, hire and terminate employees
• Complete Performance Reviews, PDP's and counseling of individuals on team
• Review/approve PTO and cross punches of employees on team
• Point of contact when manager is out of office
• Other projects and responsibilities may be added at the manager's discretion
• Perform daily NAV impacts review associated with outsourced funds and ensure any activities impacting the NAV is researched and accurately recorded in the NAV
• Review pricing exceptions report to ensure that exceptions are validated
• Ensure issues are resolved in timely manner
• Review cash and asset reconciliations outstanding items provided by the administrators for potential material impact and ensure timely resolutions
• Liaise with other SME within FTS on issues that require SME in their specific area of responsibilities
• Act as a main contact for the administrator as it relates to the day to day operational issues associated with outsourced funds
• Ensure requirements for internal and external parties are managed efficiently and effectively
• Ensure that all periodic tasks are completed timely, reviewed for accuracy and provided to appropriate parties by required deadlines
• Coordinate CSRC requests for new complex securities with CSOC. Work with administrator & CSOC to obtain operational sign-off from all parties
• Provide oversight for Product Events, including completion/review of account setup forms and working with administrators to ensure smooth implementation
• Review and ensure that all procedures and documentation relevant to the oversight team activities are up-to-date
• Perform monthly service report for management
• Ensure that updated CBT rates are provided to the administrators
• Coordinate with the administrator and other FTS BU as required for fund audit
• Participate in annual due diligence with administrators
• Provide oversight for NAV errors by reviewing error memos, materiality worksheets and ensure that controls are properly implemented as required by the administrators
• Prepare board reporting materials
• Review and assess risk ratings
• Pricing policy review with prospectus – ensure administrator is pricing in accordance with our internal fund valuation policy
• Provide ad hoc analysis and reporting as needed
• Work with administrators on enhancement initiatives and act as the lead for the initiatives. Examples include enhancement or changes to regulatory requirements or work flow processes
• A college diploma in accounting/business or equivalent experience is required for this position
• Graduate level accounting, finance or business courses would be viewed favorably
• Working knowledge of mutual fund industry regulations is required
• Experience working with automated financial systems, including a general ledger is required
• Completion of local Regulatory Security Courses
• Professional qualification in finance, accounting or management (CPA, Merit Awards, HNC, HND, CMA, CFA) would be viewed favorably
• Accountable for executing the daily workflows for servicing and delivering DATG, DADT, and DMD assets to all Non-Linear distribution platforms
• Supervise the daily Non-Linear platform servicing initiatives in a results-driven environment. Fulfill objectives, both short and long term, that facilitate the daily workflows of internal teams and external vendors and ensure the prompt delivery of compliant content. Supervise the work priorities of the servicing Coordinators team
• Supervise the acquisition, file duplication, closed captioning, metadata packaging, and distribution of servicing elements for multiple areas
• Assist in onboarding new client specifications, both internally and with external vendors, for transcoding and packaging of content
• Liaise with representatives from multiple external departments, Programming, Production, Standards & Practices, Digital Media, TV Editorial, and disseminate appropriate information to direct report and the greater department as needed
• Evaluate technical rejections and work with internal groups, external vendors, and/or external Licensor and Production contacts for resolution
• Analyze and resolve technical issues related to digital content encoding and transcoding along with associated delivery and transport mechanisms. Troubleshoot discrepancies and resolve them effectively with internal and external partners
• Utilize both internal and Studio databases to ensure proper version control of all inventory and distribution elements
• Evaluate, plan, prioritize, delegate and/or execute servicing projects with Coordinators and react to changing demands and timelines by reallocating departmental resources. Supervise work priorities for Coordinators and monitor that work for accuracy, timeliness and adherence to departmental SOP’s
• Daily supervision of inventory tracking systems. Monitor, track and update (when necessary) status of elements for distribution
• As required, supervise outsourcing of work. Communicate with vendors for the creation of deliverables for DANG, DADT, DMD, and other associated EST and VOD distribution partners. Create related purchase orders, troubleshoot, and track vendor issues
• Assist in training existing and new personnel as to current servicing and Operational procedures
• Coordinate the acquisition and receipt of both long form content and short form elements for digital distribution
• Generate POs, Duplication Authorizations, and Work Orders as needed. Maintain/update the status of digital assets in appropriate systems
• Contribute to effective and efficient execution of assignments, which may involve coordination between several internal and/or external teams, worldwide
• Liaise with various DATG business partners including: Sales, Contracts, Legal, Finance, Affiliate Relations, Marketing, Programming, and others to obtain all information and associated metadata required to fulfill servicing orders accurately and timely
• Assist Manager in collaborating with other members of the Distribution Operations team and DANG to ensure that Non-Linear servicing is operating as efficiently as possible, eliminating overlap
• Assist Manager in identifying areas for process improvement and fulfilling various projects as necessary. Provide, when required, research and reports on digital media delivery volume, procedures, and functions
• Seek opportunities for skill development and technical training as technology, workflows and best business practices constantly evolve
• Minimum of 2 years of media distribution or television operations experience
• Experience with media distribution to EST, VOD, and SVOD platforms and an understanding of nonlinear workflows & technical specifications
• Strong communication, collaboration and interpersonal skills
• Ability to prioritize work according to business needs
• In depth knowledge of audio/video file formats, metadata XML, film formats, frame rates, video resolutions, aspect ratios, broadcast audio configurations and electronic delivery technologies
• Experience with media processing tools including Final Cut Pro, Avid Media Composer, QuickTime Pro, MacCaption, Compressor and video tape formats including D5, D2, DVC Pro, HDCAM SR, Digital Betacam, Betacam SP
• Strong understanding of production and post-production workflows and best practices
• Knowledge of content security technologies and policies
• Broadcast/Cable television, Studio, or Post Production house experience
• Operational/Technology experience
• Minimum 2 years working experience, preferably from a financial services institution / credit card industry
• Relevant experience in managing a team will be an advantage
• Must be an extrovert
• Good oral and written communications skills and the ability to work well between multiple departments and with all levels of associates
• Supervisor and Coordinate daily activities of each Workforce Planning Specialist
• Builds teams and promotes teamwork through consistent interaction, effective coaching and unifying team members to create an engaging environment
• Perform complex data analysis to determine staffing requirements and call volume trends and forecast
• Perform root cause analysis for operational impacting issues
• Maintain Workforce Management SOPs
• Facilitate various WFM Presentations such as New Hire Presentations
• Assist as backup to WFM Manager and Analyst, when necessary
• Provide guidance to leadership for weekly and daily planning to ensure a consistent customer experience
• Facilitate project management activities, may lead or participate in project teams for workforce planning or enterprise wide initiatives
• Prioritize workforce planning strategies along with day-to-day activities
• Coordinate with Line Leadership team to schedule offline activities to balance Service Level Objectives
• Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems and trends
• Must possess excellent computer skills including Advanced Microsoft Office Application (Word, Excel, Outlook and Powerpoint)
• Intermediate Knowledge of Microsoft Access
• Must have the ability to multi-task, possess excellent organizational skills, effectively prioritize work and continually meet deadlines
• Must have ability to work in an environment with minimal direct supervision, where a high degree of creativity and latitude is expected
• Must possess excellent verbal and written communication skills, strong interpersonal skills required, possess basic math ability
• Strong follow-through skills, attention to detail and ability to produce work with a high degree of accuracy in a fast paced environment
• Must have experience in large call volume and headcount call center
• Must have project management experience
• Be accessible 24x7 to provide leadership updates on service level performance issues
• 3-5 years Workforce Management experience in an Analyst or Supervisor role
• Basic understanding of Avaya CMS Reporting System
• Bachelor’s degree or equivalent industry experience
• Experience supervising staff in the financial services industry
• Advanced degree and/or professional certification an asset
• Assist in recruiting and hiring new customer service representatives. Responsible for training new hires and identifying additional training needs for each assigned team
• Provide timely performance reviews to direct reports using the VF Talent Management process
• Attend weekly supervisor meeting. Prepare and facilitate weekly communication with CSR's in team
• Manage the order base for assigned territory; including cancel date management; incompletion log errors; QA issues; VAS issues; releases to the Distribution Center, etc
• Manage ad hoc operations projects/tasks as required among cross-functional Outdoor Coalition groups, including sample orders, NP revision projects. 7. Take overflow calls and escalated calls. Monitor daily phone reports
• Assist members of the customer service management team in supervisory duties as needed
• Maintains professional and technical knowledge by attending workshops; reviewing professional publications; networking; participating in professional associations
• Contributes to the team effort by completing related results as needed. Performs these and other duties as assigned
• Two to three years prior retail experience in similar retail environment
• Detail oriented
• Proactive ability to multi task and prioritize
• Coordinate between Direct and Wholesale departments to ensure that proper work flow is achieved on the shift
• Ensure that all Associates are trained on standards/goals for the department that they are working in
• Direct supervision of both the packing and picking departments, and act as support supervision for all other work areas on the shift
• Enforce progressive disciplinary policies with Department Manager
• Handle Associate issues. Address Associates needs and communicate the issues to the Department Manager
• Track progress and make hiring recommendations to Department Manager and Human Resources regarding Associates during their 90 day probationary period
• Ongoing training of associates on efficient production procedures and methods
• Housekeeping. Identify preventive maintenance and potential safety concerns
• Loss prevention controls. Assure that LP controls are being followed
• Continue to improve warehouse systems knowledge and competencies for yourself and your Associates
• Participate in and/or conduct start up meeting
• Communicate department expectations to all Associates
• Cross train Associates in all departments to build depth in all departments
• Provide necessary equipment and supplies to support staff
• Assists in all other departments as needed
• All other duties as assigned by Manager
• College degree in Logistics, Accounting, Finance, Industrial Engineering or Business Management preferred
• APICS certification preferred
• 3-5 years of post-college business experience preferably in an inventory control environment
• Microsoft Word
• Lotus Notes, Outlook, or equivalent Email system
• Knowledge of Sterling, Manhattan Associates WMS software or equivalent WMS systems
• A minimum of 5 years of experience with internal audit, risk management and/or regulatory compliance
• A minimum of 3 years of experience in the financial services industry within asset management, capital markets, and/or banking
• Solid experience and knowledge of internal controls, including documenting control processes; testing internal controls; developing workpapers and documentation of audit findings
• Strong presentation, communication, and people skills
• Applicable certifications such as CIA, CISA, CAMS, etc
• A passion for the Brooks Brothers Brand and delivering outstanding customer service
• Proven track record of increasing sales and consistently ranking as a top performer
• Selling/management experience in a high volume environment
• Understands how to exploit marketing tools, merchandising locations and merchandise presentation to maximize sales
• Communicate merchandise needs and trends for the store to Store Manager in order to maximize sales
• Minimum of 1 year of sales experience, preferably in luxury or designer apparel
• Drive sales performance, shrink and payroll to exceed store goals
• Coach and inspire associates in creating, teaching and demonstrating a specialized shopping experience with uncompromising customer satisfaction
• Develop enduring relationships with clients to maximize sales results
• Professionally engage the community through marketing and outreach with relevant organizations to initiate events that lead to sales portfolio growth
• Assist with networking, attracting and hiring market top talent
• Communicate merchandising needs and trends to store manager and support company initiatives relating to visual presentation of fixtures and product
• Champion corporate social responsibility efforts by fostering community relationships
• Passion for the Brooks Brothers Brand and delivering outstanding customer service
• Minimum of 1 year of sales/supervisory experience, preferably in luxury apparel or a customer centric environment
• Bilingual skills preferred but not required
• Provide expertise and guidance to the staff in resolving problems/issues to ensure timely and accurate release of NAV and distribution factor information
• Sign off on NAV impacts greater than stated thresholds, seek further authorization if required
• Investigate complex accounting or system related issue occurring within the funds and determine appropriate course of action, including involving FTT where appropriate e.g. complex corporate action or failed auto post
• Ensure that all daily work is performed in accordance with department policy and procedural guidelines
• Ensure that all month end and fiscal year end packages are completed accurately, reviewed and provided to P&CS and TAX by required deadlines
• Review periodic audit reports prepared for assigned funds at reporting periods in accordance with P&CS and Audit package requirements
• Review of KPIs (key performance indicators) and or MORs (management operating reports) as per department requirements
• Acknowledge requests and liaise with NAV Services to ensure external and internal audit requests are completed timely and identified issues are resolved for applicable funds
• Suggest improvements to departmental workflows, review internal policies and procedures and update as required. Leverage and adopt global best practice where feasible
• Provide leadership, expertise and technical support in the completion of departmental projects
• Strong leadership, analytical and organization skills with the ability to work in a fast-paced, team-oriented environment
• Must be able to lead others to meet deadlines
• Flexibility throughout all aspects of the individual’s daily work, specifically during disaster recovery periods
• Ability to analyze problems and determine and/or recommend resolutions
• Provide over-sight for team deliverables and conduct reviews to ensure accuracy and timeliness of deliverables
• Solves problems of difficult scope and complexity, refers to policies and practices for guidance
• Supervises all functions of the Wire Transfer department to ensure prompt and accurate turnaround on all work requests
• Oversees the timely resolution of general ledger and customer ledger differences
• Responsible for the timely resolution of problems. Strategically plans with the assistance of management, implements projects and efficiencies to improve customer service delivery
• Supervises the Wire Transfer staff by acting as a resource, conducting effective performance reviews, one on one meetings, training and cross-training staff, dealing effectively with performance issues, and hiring new staff
• Strategically reviews processes and procedures to ensure staff have the proper tools to effectively and efficiently do their jobs
• Daily and weekly oversight of policy and procedures for Wire Transfer
• Two to three years of supervisory experience in customer service or brokerage operations
• Ability to independently organize and prioritize workloads and deadlines without direction
• Strong PC skills with knowledge of the Microsoft Office package
• RBC employs more than 79,000 full-and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries
• Supervise and direct the daily workflow of one or more unique production processes or multiple related processes within operations
• Train new employees, provide ongoing coaching/feedback, recognition, development and performance management
• Handle escalated issues, provide risk oversight and ensure compliance with regulatory requirements
• Recommend changes to standardize processes and procedures
• Establish and maintain credible, professional relationships with internal business lines and external customers and/or vendors
• Participate on project teams as required and represent area(s) programming requirements, process changes, and testing needs
• Refer to department manuals for instructions, task assignments and work functions required for the specific role
• Series 7 or Series 99 license or the ability to complete it within 90 days
• Four years of job related experience in business, finance, customer service and/or accounting/bookkeeping
• Previous experience in the securities or banking industry preferred
• Oversee day-to-day CDS workflow and support Singapore/Hyderabad Operations team to ensure corporate service goals and metrics are met
• Review and analyze productivity and quality reports. Share any identified issues with parties involved (Management, Sales, TAC, FTT, Operations etc.) and follow up to ensure final resolution
• Ensure that a high level of service is consistently maintained in all customer contacts and that the service is provided in accordance with Company policies, CDS benchmarks and regulatory requirements
• Ensure escalated issues and complaints are resolved in a timely manner
• Responsible for employee performance management including employee development, coaching and counseling, mentoring, performance feedback, disciplinary issues; training, interviewing and hiring
• Coordinate and facilitate strong working relationships with internal and external business partners. Liaise with other TA offices to ensure the seamless completion of customer requests and transactions
• Ensure timely policy/procedure changes are recorded as appropriate and communicated to staff. Ensure compliance standards are adhered to. Manage cross-department consistency. Ensure proper training procedures are implemented
• Develop, implement and monitor performance and service metrics for phone and written correspondence
• Continually review staffing levels against business volumes and manager resources accordingly
• Keep abreast of current market conditions, fund and company policies and all procedural information. Maintain knowledge of all applicable investment and regulatory changes
• Serve as a technical resource for staff and internal / external business partners
• Actively contribute to International TA projects by participating in project teams, developing business requirements and completing UAT when necessary
• Direct staff responsible for receipt and processing of files, posting of premium payments, accounting reconciliations, and billing and refunding of premium
• Direct staff responsible for clearing of transmission errors and suspense items associated with account premium files. Also oversight and monitoring of balancing, reporting, and tracking of monthly processing
• Ensure procedures and processed work adheres to state and federal regulatory requirements regarding disbursement processing and sending of funds
• Oversee departmental premium reporting on a monthly, annual, and ad hoc basis
• Oversee completion of all monthly account processing including premium application, suspense clearing, error resolution, and balance reduction/clearing
• Coordinate resolution of policyholder service issues with other departments, including Customer Service, Compensation, New Business, external marketing organizations and other internal departments as needed
• Provide account specific reconcilliation as needed to insure appropriate processing is taking place
• Coordinate and participate in all departmental audits and Sarbanes-Oxley activities as needed
• Review and enhance written department procedures
• Develop and provide personnel training
• Evaluate overall performance of team as well as individuals. Coache and counsel team members both individually and together toward improved performance. Participate in interviewing and selection of new employees. Oversee training and development of new employees
• Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules
• Exhibit regular, reliable, punctual and predictable attendance
• Bachelors degree or equivalent education and experience
• Minimum of 1 year supervisory experience
• Technical aptitude and sound knowledge of Excel
• Related experience in Accounting/Finance preferred
• 3 years supervisory experience preferred
• Passion for building, leading and developing teams of software engineers and analysts
• Knowledge of software development processes, tools and methodologies
• Knowledge of network oriented, backend software architectures
• Ability to handle multiple simultaneous tasks and streams of work
• Engagement, excellence, open mind and eagerness for self-development
• Knowledge of multiple aspects of project management
• Good knowledge of SCRUM
• Knowledge of air travel industry (air pricing rules will be a huge plus)
• Knowledge of C++, Java or C# technologies (C++ will be a huge plus)
• Well developed math, written, and verbal communications skills
• Strong quantitative and analytical skills, including familiarity with financial and logistics standard calculations and a firm grounding in root cause analysis/process mapping
• Proficiency in process development and implementation as well as demonstrated understanding of business systems, including database development/management and reporting applications such as MicroStrategy or Cognos
• Exceptional PC Skills - including Excel, Access (or other Database Software)
• Must be thorough, logical, and detail (data) oriented with decision making ability and a high degree of initiative and self-motivation
• Ability to explain complex data sets in a clear and concise manner
• Provide resources so that employees are properly trained on the POS, product knowledge, guest service, and sales generation
• Snowsports background
• Previous experience in rentals and rental POS (preferred)
• Review customer requests, respond to inquires and resolve service
• Experience: 5 -10 years payroll experience required, preferably in a medium to
• Experience in processing multi-state payrolls preferred. Experience with
• Provide quality service and interact with customers to resolve any problems that may occur
• Monitor lot damage, and meet with Operations Manager on a regular basis to review and resolve potential lot operations problems
• 3 years production related experience
• Thorough familiarity with the entire remittance processing workflow including mail receipt patterns, account/delivery deadlines, system operation, and equipment and manpower capacity levels at each process function/step
• Must display a high level of interpersonal skills to motivate, coach, and lead employees
• Demonstrated analytical and problem solving skills are required
• Must have proficient math skills
• Direct the daily functions of a team of 5-12 associates according to established records handling policies and procedures to achieve goals and objectives within quality and productivity guidelines
• Coordinate the activities and work flow of the unit to ensure all items are processed in an accurate and timely manner
• Utilize knowledge and experience in exercising discretion and judgment to meet guidelines and resolve complex problems. Position demands the coordination of multiple priorities and a high attention to detail
• Duties include monitoring daily work queues to ensure compliance and production requirements are maintained
• Must be able to demonstrate leadership skills in recognizing potential issues, identifying root cause and take appropriate steps to resolve issues
• Assess the needs and abilities of the staff and provide the necessary guidance and development to ensure satisfactory performance
• Performs a combination of moderately to complex administrative functions associated with retrieval requests and fulfillment, quality review of employees work and monthly reporting capabilities
• Ensure all compliance requirements are met
• Comply with Bank privacy and secure document policy and processes
• Engage team and foster an attitude of accountability and participation
• A minimum of 3-5 years of production related experience. Previous records management experience preferred
• A combination previous supervisory experience and a year previous loan specific experience in lieu of min 3-5 years related experience
• Strong verbal and writen communication, organization, leadership, coaching, training, negotiation, analytical and problem-solving skills preferred
• Strong computer knowledge, to include proficiency with Microsoft Excel,Word, required; Lotus Notes, MS Access and Power Point preferred
• Ability to multitask and adhere to deadlines preferred
• Extensive knowledge of organization products and lending processes and systems
• Ability to lift 25 pounds on a regular basis preferred
• A High School diploma or equivalent
• Effective communication, leadership, coaching, negotiation, analytical and problem-solving skills
• Ability to handle difficult customers
• At least 3 years of production-related experience preferred
• Strong computer knowledge, to include proficiency with all Microsoft Office programs
• Ability to adapt to change
• Process and policy improvement
• Risk Identification experience
• Supervisory/Management experience
• A High School diploma is required
• College degree, or significant work towards degree preferred
• Typically a minimum of 3 years production related experience
• Previous collections experience strongly desired
• Effective communication, leadership, coaching and problem solving skills in working with the staff desired
• Proficiency of Excel and Word required, Lotus Notes, Access, and Power Point preferred
• Be a champion and primary liaison for Experience-based development. Work with management to
• Natural and assertive leader
• Exceptional communication skills (writing, listening, presenting, persuading)
• Able to create SOW's to bid and schedule projects accordingly with the right team including
• Must be creative, having familiarity with creative tools including- Photoshop, After Effects, Final Cut,
• Master's degree in User Experience Design, User Interface Design, Industrial Design, Information
• Equipment spare parts management
• Interaction with customer departments and managers (Production Control, General Assembly, Paint)
• Standard development and creation of procedure and methods
• Procedures & PMs, develop & maintain proper documentation of: all necessary procedures; periodic maintenance tasks; equipment changes (electrical, spare parts upgrades, mechanical), etc
• Maintain spare parts inventory. Identify and order needed parts, maintain tracking system
• 5+ years of experience in supervision and leadership
• 5+ years of extensive experience with trouble-shooting and correcting industrial equipment maintenance - breakdowns and failures
• Robotic and controls programming skills
• Maintenance experience in a vehicle paint shop on a journeyman level. Experience with aluminum car bodies is a plus
• Proficient in using a CMMS database
• Open minded , highly flexible, positive attitude
• Good overall people management skills
• Preparation of monthly / quarterly management accounts
• Preparation of annual financial statements in accordance with UK GAAP / US GAAP / IFRS
• Calculation of quarterly management fees
• Calculation of carried interest and distribution amounts
• Answering / investigating client queries (promoters / investors etc.)
• Liaison with intermediaries e.g. lawyers / accountants
• Dealing with year end audits and auditor queries
• Occasional ad-hoc projects
• Maintaining and developing client relationships for own portfolio
• Preparing for and attending client meetings
• Management of key deliverables in accordance with SLA’s or equivalent
• Continually improve and update procedures
• Adhoc transactions
• Adhoc departmental project work
• Professional accounting qualification (or part qualified with significant experience)
• In depth knowledge of UK GAAP / US GAAP / IFRS
• Ability to prepare final accounts from source documentation
• Completer / finisher – ability to see tasks through to the end
• Ability to prioritise effectively
• Ability to work unsupervised
• Ability to supervise and check work of more junior staff
• 3-5 years Fulfillment/Distribution experience in a leadership role
• Ability to inspire teamwork and create an environment that encourages teamwork and employee engagement
• Ability to actively listen; speak and write professionally, clearly and concisely with individuals at all levels
• Superior follow-up and follow-through skills
• Previous experience in an engineered standards environment
• Ability to action on priorities and utilize personnel and available resources; ability to keep work flowing as changes arise; ability to stay positive and on task
• Proven problem solving, decision making and analytical skills
• Experience dealing with conflict resolution
• Experience working in a dynamic, fast-paced environment
• Must be able to work weekends and holidays
• Supervises and participates in all department activities. Includes setting priorities, providing work direction, monitoring performance and motivating staff
• Oversees personnel functions, including interviewing and hiring staff, conducting performance reviews, resolving any personnel issues which arise, and handling any disciplinary actions
• Assists in developing and maintaining department policies and procedures which satisfy corporate, investor, insurer, legal and regulatory guidelines and requirements
• Provides input into preparation of the annual budget and department goals, and monitors monthly department performance against those budget and goal expectations
• Responsible for ensuring compliance with VISA and VISA International Operating Regulations, TCF Policies, Regulation E for each of the TCF Financial Corp. affiliate banks, and contractual agreements with a third party processor
• Responsible for daily settlement and reconciliation of Check Card general ledgers and DDA accounts. Ensure control over Check Card settlement dollars processed through third party processor and TCF’s Electronic Funds Transfer Department
• Responsible for monitoring and maintaining plastic card order transmissions, special card orders, and card order rejects within TCF and with third party vendor and processor
• Oversees monitoring of Check Card fraud/suspect activity reports. Coordinates and develops enhancements to current reporting system
• Develops, maintains and reviews all departmental procedures, policies, reports and training materials
• Prepares staff requisitions, conducts performance reviews, and makes hiring decisions. Responsible for all job functions within the department. Provides back up for other departmental supervisor
• Responsible for updating Corporate Operations Management of departmental issues. Recommends and implements improvements in the departments daily operation
• Performs other duties, responsibilities and special projects as assigned
• 3-5 years Check Card experience
• Oversee day-to-day operations of the Inbound and Outbound telephone groups to ensure that the departmental service standards, legal and administrative standards are maintained. Responsible for control of telephone service levels by monitoring telephone representatives with available software
• Identifies and coordinates the resolution of all service issues including coordinating customer complaints with the manager of Client Services and other department leaders if required. Develops staff through coaching to ensure established telephone etiquette expectations are being met and adheres to Franklin Templeton policies and procedures
• Review written correspondence items for effectiveness and accuracy before being mailed. Responsible for reviewing and approving request for transaction adjustments that may result in a fund loss situation or payment by Franklin Templeton Investments
• Evaluate calls monthly (or as required) for representatives to ensure highest level of quality and regular feedback by randomly pulling, scoring and delivering evaluations to team members
• Responsible for arranging regular team meetings, communicating corporate and departmental activities and service issues to the client service staff members and dealing with other departments and areas of the company
• Actively participates in the interviewing, hiring, and performance management of departmental staff. Organizes and appraises staff performance
• Participates in projects as assigned
• Organizes and leads departmental initiatives as related to business area
• Responds to clients in a timely manner as a priority. Works overtime occasionally in accordance with workload and call volumes
• Successful completion of Canadian Securities Course (CSC) or IFIC
• Previous client service or financial industry experience
• Post-secondary education
• Previous leadership experience or completion of leadership programs
• Responsible for daily oversight of minimum funding requirements for the partnered funders
• Verify employment based on established Policy & Procedures and documents information verified
• Validate the loan approval and ensures all stipulations are met before loan is funded
• Responsible for training of new personnel within the partnered team
• Responsible for mentoring to the partner funding staff
• Assist with phones
• Additional duties as may be requested
• 2+ years related work experience as a team lead, including Auto Finance Funding experience
• Demonstrates good understanding of loan documentation
• Demonstrates knowledge and understanding of loan documentation software
• Demonstrates understanding of bank loan policy and regulatory compliance
• Demonstrates general knowledge of Microsoft Office Products
• Demonstrates strong attention to detail
• Demonstrates good verbal and written communication skills
• Demonstrates ability to multi-task and prioritize conflicting demands
• Demonstrates good interpersonal skills and ability to coach other individuals
• Good understanding of corporate organizational documentation
• Good understanding of regulatory compliance
• Understanding of Article 9
• Oversee day-to-day operations of the Client Operations department, and support other areas within the Canada TA to ensure that the departmental service standards, legal and administrative standards are maintained
• Within company and departmental budgetary goals, ensure proper staffing, efficient workflow, and timely and accurate processing of work
• Responsible for reviewing and approving request for transaction adjustments that may result in a fund loss situation or payment by Franklin Templeton Investments. Identifies and coordinates the resolution of all service issues
• Review written correspondence items for effectiveness and accuracy before being mailed
• Perform continuous process review, and minimize inefficiencies. Proactively identify customer needs, issues and trends; recommend process improvements that are consistent with organizational objectives to management team for approval, and implement approved solutions
• Represent the business unit by serving as a project team member or liaison on corporate, Investor & Dealer Services (IDS) and Client Operations wide initiatives. Serve as a technical resource for staff, internal and external customers. Ensure system enhancements meet the needs of Client Operations
• Responsible for employee performance; develops staff through coaching to ensure expectations are being met and adherence to Franklin Templeton policies and procedures. Actively participates in the interviewing, hiring, and performance management of departmental staff
• Responsible for arranging regular team meetings, communicating corporate and departmental activities. Ensure staff receives timely updates on procedure/policy changes; ensure compliance
• 1+ years of business experience preferably in TA/IDS environment
• Previous leadership experience and/or completion of leadership programs
• Ability to maintain current knowledge of procedures, products, and workflows for specific customers and focuses (e.g., regulatory requirements, policy and procedures, financial reporting, etc.)
• Ability to proactively identify customer needs and service trends and to communicate that information to organizational leaders with accompanying solutions that are consistent with organizational objectives
• Ability to communicate effectively both verbally and in writing; demonstrate strong comprehension of verbal and written instructions; and exhibit excellent advocacy, negotiation and persuasive skills
• Highly organized and attentive to detail with the ability to deliver excellent results within the established timeframes while managing multiple priorities
• Ability to think critically and exercise independent judgment consistent with department and corporate guidelines
• High level of personal accountability
• Knowledge of Windows and MS Office (Word Excel, and PowerPoint), with strong proficiency in Excel
• 60% - Processing
• Develop technical expertise in area of responsibility and provide technical instruction on new/improved processes to appropriate audiences, primarily Manufacturing personnel
• 25% - People
• Coordination of global mobility services for key accounts
• Management and administration of global EY technology tools used
• Assist with proposal processes and gathering of fees across the Africa Sub Area
• Building strong relationships with colleagues across the globe
• Primary point of contact for key accounts
• Implementing and developing processes to ensure efficient management of key accounts
• Managing risk processes on key accounts i.e. client acceptance and continuance processes
• WIP and debtors management
• Report writing i.e. progress reporting and notes from meetings
• Doing training and presentations to clients on the use of technology tools
• Set-up meetings and preparing agenda's etc. for the meetings
• Project management of projects across the Africa Sub Area
• Assist with adhoc queries and projects in respect of clients and also internal Africa projects the ATCS team is working on
• BComm Tax, HDip Tax, CTA or similar Tax qualification or studying towards tax qualification
• Project Management, interpersonal, communication, administrative and organisational skills
• Confident, pro-active and responsible individual
• Good interpersonal and organisational skills
• Able to demonstrate excellent reporting skills, both verbally and in writing
• Strong ability to multi task - must be able to handle multiple requests from various people
• Able to work under pressure ,Be able to adhere to deadlines
• Proven ability to operate efficiently within a team
• Self starter, can work with little supervision
• Ability to liase with senior people at client level
• Provide effective leadership
• Ensure that staff Individual Training Record (ITR’s) targets are met
• Schedule and track training attendance
• Evaluate training effectiveness
• Day to day training and coaching employees
• Issue deviations or investigations of various complexities and work with cross-functional departments to evaluate root cause, close them and implement appropriate corrective actions
• Provide technical expertise to resolve manufacturing issues and interact with support groups to ensure production targets are met and product and process comply with cGMPs, product licenses and corporate policies. Ensure operational metrics and business systems (ERP, Inventory) are maintained
• Revise, author and review Standard Operating Procedures/Batch Records
• Assists manufacturing engineering and quality control in establishing quality standards and checks. Identifies opportunities for common mistake proofing
• Anticipates safety, quality and productivity problems in work area and takes immediate action to correct unsafe conditions or actions. Ensures employees are appropriately trained in recognizing hazards associated and specific to their job. Leads accident/incident investigations. Promotes 5S activities in all work cells. Assists in conducting risk assessment on new and/or modified equipment and/or processes
• Maintains vacation, overtime, off-line training and relief schedules. Analyzes daily/weekly/monthly production performance reports and initiates appropriate action. Identifies when and how to use temporary performance tracking tools. Monitors utilization of Kanban and Mafact systems. Uses standardized work as a management tool
• Manages multi-skill development of employees using on-the-job training and training matrices. Presents new information to large and small groups. Administers and applies company policy consistently and fairly. Provides constructive feedback to all employees regularly. Establishes individual development plans by determining needed skills and knowledge. Participates in the hiring of new employees by interviewing candidates effectively and legally. Orientates new team members on processes, policies, procedures and people. Responsible for maintaining and developing team morale
• Possess communication skills in order to work with internal and external contacts at all levels within the organization and represent the Company in a professional manner
• Strong analytical, troubleshooting, and problem-solving skills for successful performance of job duties. Must have understanding of business issues relevant to job and Company operating procedures and connect these to work priorities and resolve problems
• Ability to lead and develop others through support, training, etc. Must be able to manage staff toward departmental goals usually of a short-term focus
• Responsible for loan servicing policies and procedures including: meeting operational standards, maintaining service levels, improving quality service, maintaining professional and technical knowledge and accomplishing organization goals
• Develops, recommends, implements and supports strategies to maximize account penetration and collector productivity
• Responsible for achieving daily and monthly goals as set by the department
• Schedules, plans and communicates daily call campaigns as requested by management
• Make recommendations concerning hiring, firing, advancement, promotion, or other changes of status for employees supervised
• Responsible for planning, training, motivating, evaluating, analyzing and directing a team while insuring compliance and achieving maximum results for the company
• Oversee and monitor performance as well as draft and administer performance reviews
• Create schedules and enforce attendance policy
• Review and approve timesheets for accuracy
• 5 years of collection experience required, supervisor experience preferred
• High school diploma or equivalent required, some college preferred
• Ability to calculate figures and amounts such as past due balances, interest, and fees
• Ability to learn and understand the regulations and methods of collection, skip tracing and due diligence
• Excellent analytical, communication, problem solving and negotiating skills required
• Ability to work well on a team and focus on results; exhibit adaptability and flexibility
• May perform data analysis and reporting of departmental statistics
• May facilitate process innovation and/or special projects assigned by manager
• The incumbent is responsible for the supervision of an assigned unit, usually 10-15 employees, which can include both non-exempt and exempt staff
• Performs other relate duties as assigned by management
• Strong knowledge of MS Word, Excel and PowerPoint
• Proven problem-solving skills
• Time management and organization skills
• In-depth knowledge of documents, procedures, measures and terminology of the department
• Knowledge of departmental software
• Must be proficient in all Commercial processes and business rules
• Daily oversight of all Salesforce.com queues that represent various states of readiness in order to complete. Be prepared to identify and resolve issues in all Order Management systems through vigilant monitoring of the various queues and order states
• Analyze and perform root cause analysis of the daily invalid and rejected orders to assure continuous improvement
• Responsible for facilitating training and internal coverage of the Order Management Representatives and acts as a mentor; motivating and assisting in their development
• Attend conference calls and be prepared to discuss order provisioning failures with trend analysis
• Act as a liaison between Order Management, Sales Support and Order Fulfillment
• Assist in creating and maintaining documentation of methods and procedures
• Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service
• Prioritize workload and adjust accordingly as situations change
• Commercial Operations experience preferred
• 1-2 years experience as a lead or supervisor
• Supervises and participates in all Accounts Payable activities including setting priorities, providing work direction, monitoring performance and motivating staff
• Maintains a training program for all employees and assists in the training process to ensure compliance with department policies and procedures. Communicates effectively with staff to ensure the department is operationally prepared to handle all assigned responsibilities
• Provides feedback to manager on all important matters and developments relating to customers, the department or staff and initiates appropriate action when required
• Ensures payment for goods and services on behalf of TCF Financial and its subsidiaries
• Develops and updates the Business Expense Policy and the required authorization policy
• Provides direction to subsidiaries that will be utilizing TCF’s Accounts Payable system. Ensures system integrity is maintained throughout conversion
• Ensures adherence to applicable state, local and government regulations such as sales & use tax reviews and adjustments
• Monitor, direct and execute the 1099-MISC and 1042-S process for TCF Financial Corp
• A minimum of three years of previous banking experience is required. Three years of experience in Accounts Payable is preferred
• High school education or equivalent is required. Four-year college degree or business course work is preferred
• Previous experience and the ability to supervise and administer the work of others is preferred
• Contribute towards developing the business strategy of the service line/function
• Periodically review the performance of the team with the service line as per the strategy goals
• Manages resources in accordance with process/ project schedule
• Ensuring the team is fully staffed and highly motivated to help ensure established field personnel quotas are met and exceeded
• Maintaining and continuously striving for improvement by means Productivity and Quality Metrics
• Quickly understands the business issues and data challenges
• Work cross-functionally with other teams for resolving issues
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
• Reporting on accounts, opportunities and sales Forecast/Upside Funnel
• Providing support for Ad Hoc projects and reports
• Supervise clerks at DTVA facilities to support operations needs of growing business area of 600 + DTVA employees according to current departmental and company policies and procedures
• Provide mid-year and annual performance reviews for direct report’s goal-oriented plans and ensure in line with overall organizational and departmental goals
• Supervise DTVA Operations Helpdesk and insure all requests (A/C, carpentry, copiers, courier/driver runs, cube reconfigurations, drive-ons, furniture, janitorial, kitchens, lock shop, moves, paint shop, parking, recycling, safety, security, shipping/receiving, and telecom) are fulfilled to meet production schedules and departmental project deadlines
• Supervise production and departmental moves, cubicle reconfigurations, furniture distribution, and telecom requests for all DTVA internal moves
• Supervise setup and breakdown process for DTVA new hires, terminations, rehires and transfers
• Update and maintain weekly headcount, space maps, and space plan scenarios for DTVA utilizing AutoCad and Archibus
• Update DTVA Operations correspondence (i.e. new hire packets, move memos, telecom manuals, etc.) for distribution and implementation of Archibus
• Implement internal Operations procedures/training manual for departmental reference and collaborate with DTVA Operations and Technology to maintain Operations WIKI
• Collaborate with Technology to update DTVA Operations website to streamline operations requests through TVA Operations Helpdesk
• Supervise inventory supply for copiers, kitchens, and cereal bars
• Update and reconcile monthly phone and cable billing
• Collaborate with DTVA Operations to maintain inventory of all DTVA facilities for Archibus
• Maintain department calendar and signage for Tenant Improvements, Capital Projects, and meetings/special events
• Supervise Disney Global Security requests for deliveries, guests, and hosts for TI or special events
• Work closely with DTVA Operations Executive Director and Manager to establish overall preventative maintenance schedule for DTVA facilities
• Liaise with Corporate Real Estate/Facilities Support Services and/or Property Management Company to address DTVA operations and facilities needs
• Collaborate with DTVA Operations, FSS, and third party vendors to address all infrastructure issues (HVAC, Plumbing, Electrical, Acoustical, Cabling, etc.)
• Oversee maintenance of kitchens, copy rooms, conference rooms, Café, and Fitness Center
• Collaborate with Disney Fire and Safety to ensure DTVA facilities meet city fire code and OSHA guidelines
• Supervise Emergency Response Team while collaborating with Disney Crisis Management Site Coordinator of DTVA facilities
• A minimum of 2 years’ experience in a related field
• Experience working in a large organization with complex organizational structures
• Proficient in Excel, Microsoft Word, Outlook, and Power Point
• Excellent written, verbal, and interpersonal communication skills
• Detail oriented, takes initiative, and works well with teams
• Ability to prioritize and supervise multiple projects and schedules simultaneously
• Works well in fast-paced dynamic production environment
• Strong desire to provide excellent customer service to WDTVA clients
• Works well in a fast-paced, dynamic production environment
• Detail-oriented; exceptional supervisory experience, and works well with teams
• Excellent written, verbal, and interpersonal skills
• Experience with SAP, AutoCad, Archibus, and PhotoShop
• 3 or more years of experience supervising other team members, as well as supervising projects
• Develops and monitors service and quality goals, including definition and implementation of key performance indicators to continuously improve and manage business performance
• Develops strategies for retail operations in North America that will support proactive customer service practices and future growth
• Evaluates, defines, and implements process and system improvement opportunities to meet order management needs
• Participates in planning and process improvements for service to stores during peak periods
• Leading teams and developing partners (3 years)
• Project management in a cross-functional environment
• Knowledge of transportation or logistics
• Knowledge of process development practices
• Leads, directs, and supervises inserting and/or press delivery mailroom operations in a seven-day a week production environment
• Responsible for communicating and implementing the short and long term operational and strategic plans
• Responsible for meeting established goals and objectives related to budgets, deadlines, reliability, quality, productivity, waste, and other key issues
• Administers policies and procedures in accordance with the collective bargaining agreement
• Develops, recommends, and implements ideas and projects that will result in improved efficiency, productivity, quality, and operational savings
• Complies with all Federal, State, and Local requirements
• Manages and develops a high-performance teams
• Market level development, implementation and oversight of Clinical Innovation Outreach Specialist staff
• Coordination of management efforts with other Humana departments including, but not limited to Health Services Onsite Staff, Case/Disease Management, Quality Improvement, and Provider Relations
• Collaborate with Health Services Manager for data collection, reporting and Quality Improvement initiatives on all programs, including evaluating ongoing effectiveness and improvement opportunities
• Provides daily oversight and guidance to non-clinical support staff
• Sales and/or Customer Service experience
• Longevity working in an operational setting
• Medical Terminology knowledge or Clinical experience
• Supervise assigned Client Services personnel including recruiting, technical and professional development, performance management, leadership development and recognition initiatives
• Responsible for compliance within Team business, corporate, legal and regulatory processes and policies
• Actively manage daily workflow to ensure commitments are met on a continual basis. Promote and provide guidance to the Team in order for them to be successful in the commencement and terminations of transactions
• Propose processes and initiatives needed within the Team and Department. Expected to actively participate in a variety of initiatives/projects
• Ability to understand and compute interim rent billings by cost and location. Able to assist and direct Client Services Specialists with interim rent billings that are unique
• Act as Subject Matter Expert within Client Services, including lease systems (LeaseWave, Asset Entry, etc)
• Four-year college degree or equivalent work experience, prefer a four-year college degree in Business, Finance or related field
• 3-5 years of commercial contracts experience or work experience in a related position
• Demonstrated ability to effectively supervise or direct others
• Detail orientated
• Possess math, organizational and problem solving skills
• Solid understanding of finance operational processes
• Exercise the authority as a supervisor concerning scheduling, salary recommendations, candidate interviews/hiring, corrective action/termination, performance appraisals, and promotions
• Responsible for performing tasks in a manner that are compliant with applicable laws and regulations and / or that serve to help the company be in compliance with laws and regulations that apply to the business line the position supports
• Responsible for supervising one or more of the following Default Account Non-Cash areas: Loan Level final reconciliations, M&T Treasury Loan processing, posting accounting transactions, default general ledger monitoring and/or department and senior management loss reporting and analysis
• Bachelor’s Degree or equivalent in work experience
• Minimum three years’ experience in department or comparable area
• May participate in or facilitate process innovation and/or special projects assigned by manager
• Team handles deposit account opening and maintenance (PACE). Book transfers using CSW, reporting, as well as other transactions under a test pilot
• Team developed to support the regions with administrative & high risk tasks. New tasks continue to be considered to transition to this team
• Bachelor's Degree or equivalent in work experience
• Minimum two years’ experience in assigned area
• Minimum one year supervisory experience
• Must be able to work in a fast paced environment
• Leads Security Officers by example and provides a positive, professional and inspired work environment
• Facilitates daily shift briefing by communicating pertinent and timely activity information to all security personnel at beginning of shift
• Accountable for controlling and containing all field emergencies by directing Security Officers to respond appropriately to all emergencies
• Assists with the supervision of special functions and details during assigned shift
• Responsible for entering timely incident reports into PPM (incident management system)
• Responsible for PPM training for all officers and supervisors at the Main Campus
• Responsible for day-to-day management and operational effectiveness of security personnel – at Live TV productions – including all physical security measures as well as the personal safety of employees and guests
• Monitors and ensures all Security Officers are following Company and Security policies and procedures
• Consistently analyzes labor requirements, identifies efficiencies and partners with Management on current and future staffing strategies
• Reporting to the Security Manager in the overall supervision of the (24)hour twenty- four security operation for the Washington News Bureau
• 5 years of work experience or law enforcement experience
• Superior writing ability and command of basic English grammar
• Physical ability to perform all responsibilities as listed above
• Strong leadership, judgment, and decision making skill
• Flexibility to work varying schedule (hours and days off), especially overtime
• Valid guard license
• Ownership and accountability for creation, achievement and assessment of performance against departmental goals
• Driving service excellence across the organization, including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc.)
• Managing multiple employees and potentially business units with diverse technical requirements
• Serving as an in-house authority for operational processing functions
• Clearly and consistently communicating with the team
• Effectively managing change
• Demonstrated solid budgeting, forecasting, work process analysis, problem solving and risk management skills
• Experience in business transformations, startups or tactical and/or strategic initiatives preferred
• Experience building high-performing teams including recruiting, hiring, and training and retention
• Superior business acumen, learning agility, dealing with ambiguity and paradox all essential qualifications
• Responsible for efficient and reliable support of all aspects of manufacturing activities at the Shire 400 Manufacturing Plant
• Responsible for efficient and productive operations of the Facilities Operations Group assigned to the Manufacturing Plant
• Facilitates execution and ensures effectiveness of the Preventive and Corrective Maintenance Program
• Ensures quality of execution and compliance of facilities activities
• Responsible for personnel development and performance evaluation
• Extensive, progressive experience in Bio-pharmaceutical and /or related regulated industries in management/leadership role
• Demonstrated knowledge or mechanical and process systems employed in the manufacturing process. Good working knowledge of applicable regulations and codes
• Minimum 2-3 years cable television or lodging industry marketing experience required
• Acute attention to detail necessary for working with large amounts of data
• Mastery of Excel, Pivot Tables, and other advanced Excel functions a requirement
• Ability to translate business needs to IT requirements
• Strong analytical skills required in order to make sense of and report on large amounts of data
• Ability to supervise and prioritize multiple tasks simultaneously while under pressure and working with a number of different team members
• Excellent organizational and follow-through skills in order to ensure that the many aspects of project management are handled and communicated to Sales, Marketing, IT and leadership
• Strong interpersonal skills in order to build relationships and trust with IT, Sales, numerous member of the marketing team, and other groups and Showtime
• Prior CRM database experience preferred
• Leads and directs a team which supports the continuous improvement and ongoing processing of Business Class Sales and Orders
• Manages a team that assists Sales Channels with creation, processing and closing of Sales Opportunities
• Partners with Commercial Sales Leaders to ensure effective and reliable process and procedure communications
• Effectively manages resources to meet and exceed established processing intervals
• Develops and maintains Sales Order processing documentation, policies and procedures
• Provides day-to-day operational support for the regional commercial Sales Support functions
• Responsible for local implementation of workflows related to the Sales Support functions for Business Class
• Advises, provides counsel, and educates management on their operational impact
• Implements company policy, methodologies, procedures and practices at each location
• Cultivates future leaders in the Sales Support functional discipline by providing development opportunities and career path planning
• Makes, or reviews others, selection, disciplinary, termination, and compensation decisions
• Works with key vendors and corporate leaders to define the necessary workflow roadmap to support new lines of business, products and campaigns
• All other Duties as Assigned
• Associate’s degree or equivalent experience required
• 2 - 4 years leadership experience required
• 2 - 4 years relevant work experience
• Extensive Sales/Sales Support Experience
• Extensive Cable Industry Sales and Operations Experience
• Must have extremely strong verbal/ written communications skills, strong computer (MS Word, PowerPoint, Excel, Project, etc) as well as presentation and customer facing experience
• Strong organizational development and business skills
• Proven abilities in continual process improvement methodologies
• Demonstrated history of leadership positions in high-volume, fast-paced environments requiring teamwork, flexibility and change management
• Conversant with telecommunications/networking technologies as well as business analysis tools
• Good communication and organizational skills
• Good command of the English Language, both written and spoken
• Leadership and judgment
• CurrentLPN or RN license in the state in which the nurse is / will be required to practice
• Valid drivers license and/or dependable transportation necessary
• BSN or Bachelors degree in a related field
• Previous experience in utilization management, discharge planning and/or home health or rehab
• Bilingual is a plus
• Must have 3+ years’ experience in Human Resources
• Must be knowledgeable in Employment Law
• Knowledge of WorkDay is an asset
• Must be able to learn independently
• Must have strong work ethics
• Must have exemplary attendance
• Supervise Workforce Real-Time team of admins to ensure all responsibilities are managed while team is motivated, driven for growth, and accountable to all policies and procedures
• Using workforce management software, monitor the real-time call activity of all customer-contact personnel. Real time monitoring includes but is not limited to, call center call volume, service level tracking, call handle time, off-phone time, and work schedules
• Work closely and partner with Call Center leadership teams to schedule agent activities within the unproductive times
• Work closely and partner with Scheduling and Forecasting teams to understand changes to daily, weekly, or monthly plans and/or determine whether further changes to operating plan may be necessary
• Monitor and gather information to track service levels, manage the use of off-phone time to improve center performance
• Monitor compliance to schedule and adjust schedules as necessary
• Prepare daily schedules. Using guidelines and work with scheduling/forecasting team to make determination on “green time” or whether overtime is necessary to achieve desired results
• Assist in the development of departmental goals and procedures to ensure the overall efficiency of the department. Help design methods for continuous improvement of customer service
• Provide feedback to the appropriate managers and supervisors on performance results and work with the managers and supervisors on performance issues as necessary
• Input in to computer system, required data such as agent information, schedule changes, supervisor and team information, coaching schedules and agent requests for time off
• Inform immediate manager in a clear, concise, and timely manner of any unresolved customer service issues
• Work with outsource vendors to ensure adequate staffing and performance is being managed
• Manage all routing in ETS to ensure all Sales Strategies are being followed
• Provide regular and adhoc reporting to leaders based on routing tatcis
• Be point of contact for all phone impacting issues in all centers including being engaged, escalating and providing communication updates
• Define daily tasks, procedures and coverage for WFA Admins and RTA Admins
• Create standard process, escalation plans and procedures for departmental use and training
• Evaluates forecast validity and schedule performance to determine where adjustments are needed
• Collects and tracks center performance data to be used in the development of real-time, short and long term range plans
• Maintenance and support of Workforce Management Software
• Travel required to meet with Sales Leaders and other members of the virtual team
• Ability to work hours outside of normally scheduled shift with little or no advance notification required
• Motivate, Develop and Supervisor Front-line Employees
• Accepts change in a productive manner
• Must have at least 2 years in Call Center Call Routing
• Must have at least 2 years in Call Center Workforce environment
• Must have at least 2 years of Leadership experience
• Experience working with automated scheduling software required
• Must have experience with understanding complex systems and databases
• Experience with Avaya CMS software preferred
• Experience working with workforce management and scheduling and forecasting processes required
• Must have advanced level experience with Microsoft Excel and Access
• Experience with Time Warner Cable products and services are preferred
• Strong written, verbal and interpersonal communication skills to effectively communicate with management, co-workers, vendors and agents required
• Must be able to manage multiple projects simultaneously in a fast paced changing environment
• Must be able to work independently, proactively identifying and prioritizing work
• Two years of planning and analysis required in a call center environment required
• Ability to efficiently manage multiple tasks simultaneously to completion required
• Organization, accuracy and attention to detail required
• Monthly and Periodic Responsibilities
• Identify training needs and provide adequate training for the staff. Conduct and facilitate as required
• Monitor and conduct staff appraisals and ensure timely feedback is provided to the staff
• Manage individual and team performance
• Liaise with HR to conduct interviews and manage all staff related issues
• University degree in accounting/business or equivalent experience is required for this position
• Post Graduate level accounting, finance or business courses would be viewed favorably
• Professional qualification in finance, accounting or management (CA, ICWA, Merit Awards, HNC, CPA, CMA, and CFA) would be viewed favorably
• Will be responsible for NAV Analysis team(s)
• Process new cardholder applications; issuing and cancelling cards; and resolving issues related to spend limits, declines and fraud activity in accordance with company requirements. Act as Card provider first point of contact for issues relating to Corporate Card process and useage and support Customer queries relating to Concur use and operation, expenses policy, payments and claims
• Administer changes to Concur system where required due to business or policy changes or to accommodate new business expense legal rules and requirements and support Concur project roll out to new Discovery businesses set up and training where required
• Work with Corporate Travel Services and U.S. Corporate Card Administrator to ensure the Corporate T&E policy, and any policy or system updates, are implemented in Concur and cardholders receive appropriate support for escalation issues
• Oversee the accurate and timely processing of manual expenses for businesses serviced not yet on Concur in accordance with country tax requirements. Ensure timeliness of claimants expense & receipts submission and actively chase late claimants for expense submissions
• Control month-end reconciliation activities for T&E balance sheet accounts & accruals relating to Expenses ensuring balances are accurate and current, and ensure credit card statements are processed and paid timely
• Maintain documentation of the Expenses process as current, ensure all SOX controls are complied with and evidenced and all SOX process narratives are current and correct
• Review operating practices and procedures and recommend improvements to facilitate a more efficient and effective process. Subsequently, update and manage training materials, policy and procedures, and communications to establish consistency and best practices
• Lead and support the team to meet all targets, KPI’s and SLAEnsure customer issues and concerns are discussed and resolved quickly and effectively
• Support P2P Manager in meeting key internal customers on a regular basis to review performance and promote closer working relationships and support for change, measure customer satisfaction and ensure customer issues and concerned are resolved quickly and effectively
• Report on key performance metrics related to T&E policy exceptions and management spend to monitor compliance and identify cost saving opportunities. Follow up with management and business partners to ensure action is taken to resolve issues
• Supervises all functions of the Deposit/Disbursements and Money Market departments to ensure prompt and accurate turnaround on all work requests
• Supervises the Treasury Operations staff by acting as a resource, conducting effective performance reviews, one on one meetings, training and cross-training staff, dealing effectively with performance issues, and hiring new staff
• RBC employs more than 79,000 employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries
• Assist with managing budgets with monthly forecasting of revenues and expenses and financial responsibility for Tubing Hill and Snowbiking monthly revenue tracking
• Tubing Operation: timely opening and closing of carpet including morning start-up procedures, operation in accordance with CPTSB regulations, oversight of appropriate staffing, snow work, tools, and supplies, proper maze set up according to business volumes, completion of daily operational logs, lift incident reports and witness statements as needed, as well as upkeep of all tubing hill areas including lift, yurts, sheds, snow castle, restroom, and mazes
• Groom the tubing hill in the snow cat to make sure lanes are safe
• Train new cat drives in accordance with the company policy
• Close out POS station; count station bank, deposit, review sales reports and ensure that all backup is present and sent to Recreation Audit. Ensure all company cash handling procedures are followed
• Train new employees on RPOS
• Staff Management: provide daily leadership, coaching, and motivation for Attractions Attendants, Leads and, Supervisors. Train employees, assist manager with mid and end of season employee reviews, discipline and motivate employees as required. Oversight of breaks, lunch rotations, and staffing levels as business volumes dictate. Development of and participation in employee relations functions
• Guest Service: provide consistent high quality guest experience as guests interact with Tubing hill attendants by initiating positive guest interactions and creating a friendly welcoming environment at all tubing hill areas, professional handling of guest complaints including diffusion of hostile situations, and follow through with service recovery situations
• Administration: prepare weekly schedules balancing needs of staff and needs of the operation, complete required work comp, lift incident and operational log paperwork, actively participate in weekly management meetings, contribute to daily morning meeting, send outs and monthly department meetings
• Communication and Relationship Building: consistent, frequent and positive communication and working relationships with Guests, subordinates, peers and management, and internal departments such as Lift Maintenance, Lift Operations, Ski Patrol, 4Fun, Guest Services and Events
• Maintain inventory for retail and order products when needed
• College degree - preferred
• 2 years Mountain Ops & 2 years of Guest Service experience - required
• 1 year snow cat experience - required
• 1 year Adventure Point experience - strongly preferred
• 1 year of supervisory experience - required
• Satisfactory motor vehicle check and a valid Drivers License - required
• MS Office proficiency - required
• 2 years RPOS experience - required
• Hiring and training of Lead and Scanner staff
• Resolving any and all guest ticket and pass issues with the help of the Ticket Office
• Investigate and follow up on fraudulent Season Pass and Lift Ticket usage; working closely with Keystone Security and the Summit County Sheriff
• Scheduling of staff
• Development of staff through continual training, coaching, and discipline
• Monitoring Time and Labor of department in order to align staffing levels to budget and business volumes
• Monitor scan equipment performance and work closely with IT to ensure equipment is operating at a high level at all times
• Professional and effective communication with guests and internal departments. Frequent contacts include Ticket Sales, Lift Operations, Keystone Security, IT, Mountain Guest Services, and the Summit County Sheriff
• Experience working in Ticket Scanning - Strongly preferred
• Experience supervising others - preferred
• Lift 50 pounds
• Stand for the entire work day
• Work outside in all weather conditions including but not limited to snow, extreme cold and wind
• Maintain a calm and professional demeanor at all time in stressful situations
• In the absence of the Mgr., resolve escalated issues that would normally be handled by the Mgr
• In collaboration with the Mgr., set team goals, objectives, and priorities in alignment with departmental goals
• Exhibits regular, reliable, punctual and predictable attendance
• Training/coaching/supervising/leading of Terrain Park Attendants and Operators
• Lead all Terrain Park Attendants and Groomers efficiently through the daily Terrain Park Operations and nightly design and construction plan
• Assist Ski Patrol on accident investigations
• Hiring, firing and Scheduling of terrain park attendants
• Act as role model regarding employee development and guest service related initiatives
• Assist in all trainings for Terrain Park Attendants including the implementation of all necessary tools and equipment
• Assists with the Financial Managment of budget implications generated through the scheduling of attendants and operatos
• Minimum 5 years of operations supervisory experience, preferably in the Commercial Insurance industry
• Agency experience preferred
• Strong written and verbal communication skills required
• Must obtain insurance licenses as required by law within 6 months of employment
• Effectively manages a small team of staff to achieve performance standards, develop and motivate staff to achieve effectiveness; mentors, trains and shares high level knowledge. Ensures staff demonstrates appropriate customer service attitudesand behavioral competencies
• Ensures the interpretation of analysis is credible and explainable
• Directs/reviews preparation of applicable financial analysis
• Analyzes financial data and defines relevant information; interprets data for the purpose of determining past financial performance and/or to project a financial result. Activities may include
• Establish processes that enhance productivity through continued efficiency gains
• Manage the transportation coordination for all field activity including new and closed stores, relocation and remodels to ensure on-time delivery
• Support the Logistics needs for all facility departments
• Communicate with all levels of leadership and brand business partners
• Support and execute brand and division strategies to meet established goals
• Coordinate shuttle work with corporate office and corporate courier
• Maintain functionality of all warehouse equipment, forklifts, pallet jacks, and RF guns
• Organize and execute continuous improvement projects as identified
• Measure and maintain Logistics department performance metrics
• Maintain monthly financial budget for department
• Provide performance feedback and conduct annual reviews for associates
• Plan and manage associate work schedule based on forecasted volume
• Execute daily expedited shipments to support field lab equipment emergencies
• Solid leadership qualities and interpersonal skills
• Ability to organize multiple projects and tasks at once
• Work independently, exercising solid decision making skills
• Highly competent in Microsoft Office, specifically Excel and Access
• Transportation Optimization software experience preferred
• Minimum 5+ years Supervisory experience
• Minimum 5+ years Supply Management experience
• Lift Operation: timely opening and closing of assigned lifts including morning start-up procedures, operation in accordance with CPTSB and ANSI regulations, oversight of appropriate staffing , snow work, tools and supplies at all stations, proper maze set up according to business volumes, completion of daily operational logs, lift incident reports and witness statements as needed as well as upkeep of all lift areas including lift huts and locker room
• Staff Management: provide daily leadership, coaching, and motivation for Leads/Attendants. Includes interviewing, hiring, training, mid and end of season reviews, and corrective action and motivation as required. Oversight of breaks, lunch rotations, and staffing levels as business volumes dictate. Development of and participation in employee relations functions
• Guest Service: provide consistent high quality guest experience as guests interact with lift operators by initiating positive guest interactions and creating a friendly welcoming environment at all lift stations, professional handling of guest complaints including diffusion of hostile situations, and follow through with service recovery situations
• Administration: prepare weekly schedules balancing needs of staff and needs of the operation, complete required work comp, lift incident and op log paperwork, actively participate in weekly management meetings, contribute to daily morning meeting, send outs and monthly department meetings
• Communication and Relationship Building: consistent, frequent and positive communication and working relationships with Guests, subordinates, peers and management, and internal departments such as Lift Maintenance, Scanning, Ski Patrol, Ski School, Tickets, Grooming, Guest Services and Events
• At least two season of experience as a lift operator - required
• Experience as a lift operator at Keystone - strongly preferred
• This is a combined sitting and standing/walking position for up to 8 hours each
• May lift up to 100 lbs
• Supervisory experience
• At least three years of retail key-holder experience in a qualifying contemporary or luxury environment
• Passion for retail and fashion
• Ability to supervise, manage and develop a strong sales team
• Dynamic with excellent interpersonal skills
• Knowledge of sales techniques and enhancement of products
• Excellent communication, leadership and organizational skills with a proactive approach and a strong sense of analysis and decision making
• Demonstrated computer proficiency, Microsoft Excel a plus
• To be aware of the weekly shop sales targets and to actively work towards achieving these set financial targets; to drive sales personally and to supervise the team
• To ensure that the Customer Service Experience is personal, engaging and educating
• To be a brand ambassador and ensure a high level of customer service is maintained at all times
• To ensure that in liaison with the Shop Manager and Assistant Manager; full product training is given to the Retail Sales Staff regarding their specific area and that this training is ongoing throughout the year
• To ensure that stock quantities are at the desired levels with regards to replenishment and re-ordering
• Minimum educated to SSCE level or equivalent qualifications or practical attainment
• Ability to provide excellent customers service, experience with CRM
• Ability to monitor stock levels
• Perform detailed review and finalization of the Shareholder reports including Financial Statements, Portfolio Statements, Notes to Financials as per various jurisdiction Accounting Standards/GAAPs
• Review of Tax provisions, Excise Tax and Tax related reports
• Review and finalize reports for Senior Management/ Board of Directors
• Coordinating with internal/external Clients, Auditors, Tax Advisors and Brokers
• Report metrics/work status to the Manager and follow defined escalation guidelines
• Coordinate workflow planning to ensure completion of tasks and maintain departmental procedures
• Ensure all control procedures related to functional financial reporting output are being followed
• Lead transitions and ensure smooth transition of tasks within the specified timeline
• Perform ad-hoc reports/requests/assignments as required by GFAR groups/clients/senior management
• Suggest improvements to functional financial reporting procedures and processes to maximize quality and efficiency. Review internal policies and procedures and update as required
• Excellent written and verbal English communication skills
• Ability to independently prioritize and plan multiple tasks, supervise work assignments and adhere to established time frames and deadlines
• Provide guidance and direction to the production staff to ensure functional tasks are planned, organized, and completed in a timely manner
• Ability to motivate staffs to achieve process goals
• Experience in client service, marketing, project management or product development
• Knowledge of proper English usage, grammar, spelling, vocabulary and of generally accepted office practices, procedures and equipment
• Excellent interpersonal and client/customer skills
• Ability to maintain updated knowledge of procedures, products and activities of assigned area
• Ability to accurately proofread documents
• Fair knowledge of account structure, FT systems, and trade life cycle from theoretical & technical perspective
• Coordinate duties of departmental staff
• Effective interpersonal and people-management skills
• Ability to motivate assigned staff, hold them accountable, organize workflow, and manage change
• Ability to supervise staff members in own and other locations
• Ability to influence and negotiate within own department and business unit
• Supervise team of Project Coordinators and Sr. Project Coordinators to successfully manage and deliver Fiber or HFC Services as needed
• Works with team, clients and sales staff and is primarily responsible for the successful delivery of projects on time, to budget, and within scope/quality
• Determine the required cross functional staff and resources needed to effectively complete projects
• Understands and clearly defines the scope of assigned projects
• Tracks projects against the plan and adjusts schedules accordingly ensuring to notify all key stakeholders
• Communicate regularly with project team, functional managers, and all key stakeholders to ensure all are apprised of the project status, issues impeding progress, actual to budget cost, and recovery plans for off-track items/tasks
• Prepares and updates project management documentation including but not limited to, project plans, meeting agendas, feasibility reports, and project update reports
• Establish and maintain an assessment of risk throughout the duration of the project
• Manage and motivate team members to higher performance
• Hold others accountable for completion of project task and actions items
• Proactively ensures progress of the project by meeting with functional area managers to check for understanding and clarify project scope as needed
• Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussion)
• Produce a final report and evaluation of the project, lessons learned
• Assist with all aspects of project budget
• Assist in the development of workflow process as required
• Assist in the development and understanding of operations management staff as required
• Contribute to the ongoing improvement of Project Management methodology and process flows
• Support Strategic planning and Sales initiatives
• Direct staff responsible for analyzing and processing group payments. This includes reformating different file layouts using Excel and converting text payment files, allocating premium correctly to each policy as well as other related billing maintenance and suspense responsibilities
• Supervising and assisting staff in researching discrepancies, processing changes and corrections and contacting customers, agents or internal departments for missing information as well as providing discrepancy reports and follow-up through resolution
• Setting up file exchanges and facilitating file transmission and understanding the file protocol. Using and creating tools for data analysis to increase processing efficiency
• Adhere to all guidelines and expectations for service levels, aged supsense, etc
• Monitoring staff to ensure that appropriate research,actions and decisions are made
• Review quality results and daily work to ensure that staff is following procedures
• Be accountable for all working cash volume within our aging guidelines as well as being able to identify, explain, and report trend changes
• Contacting appropriate parties to resolve discrepancies or outstanding issues with a strong sense of urgency and customer focus
• Working in a collaborative manner to meet established departmental service level goals
• Ability to multi-task in high volume environment on a daily basis and make sound business decisions while maintaining acceptable quality and productivity levels in your team
• Excellent interpersonal skills with all levels of the organization internal and external including verbal and written communication
• Coaches and counsels team members both individually and together toward improved performance
• Related experience in Accounting/Finance or data analysis
• Strong Excel, problem-solving, analytical, and organizational skills
• Reconciliation experience preferred
• Access preferred
• Actively manage 4 Administrators, reviewing their task assignment and daily progress against agreed deliverables
• Perform daily cash and asset reconciliation to prime broker/counterparties
• Investigate and clear reconciliation breaks with internal departments, Derivatives Team, TCM Production Team and external parties
• Update Management Information System (MIS) with details of material and aged items
• Build a significant level of client contact to resolve outstanding issues
• Supervises the kitchen staff in the absence of the Executive Chef
• Assists with purchasing, receives all food products and rotates stock as needed
• Daily and monthly inventories
• Receiving night deliveries when needed
• Night prep work when needed
• Oversees preparation, presentation during lunch service
• Expedites all food items served
• Maintains all kitchen equipment
• Manages all policies and procedures in regards to the back of house staff in absence of the Executive Chef
• Maintains and abides by budgetary controls for the back of house
• Maintains a clean and hazard free work environment
• Monitors and Maintains the adherence of Sanitation and Safety rules
• High School Diploma or equivalent - required
• At least 4 years Restaurant experience - required
• At least 2 years supervising 10 or more people - preferred
• ServSafe Certified - preferred
• Basic Microsoft Office and Outlook - required
• Fluent in English - required
• At least 5 Years Cooking in a Restaurant environment - preferred
• Must be willing to work weekends and holidays - required
• Snow removal may be required
• Outside work may be required
• Ensure all work is completed according to established policies, procedures, and standards. Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications
• Ensure all processes have been adequately validated and/or verified
• Document staff actions including training. Conduct performance appraisals according to established process
• Provide ongoing follow-up and feedback. Identify the need for, provide and/or assure all personnel are properly trained in their assigned tasks
• Oversee, and as needed, support staff in their activities to ensure timeliness and accuracy of related responsibilities in assigned area
• Review, develop and implement process improvements, departmental goals and objectives
• Participate in business related meetings and follow up on discussion items related to area of responsibility
• Resolve day to day issues with the support of the Manager
• As requested, represent the Department on Corporate and/or cross-functional project teams
• Ensure quality and continuous improvement initiatives for assigned area
• Manage customer relationships both internal and external
• Prepare monthly, quarterly, semiannual, annual or ad-hoc reports as requested
• Complete other related duties as assigned
• HS Diploma/GED and minimum of five (5) years experience w/ two (2) years minimum supervisory/staff development or team lead role, or minimum of five (5) years experience w/ one (1) year industry specific experience
• Excellent written and verbal communication skills and excellent interpersonal skills
• Excellent organizational and documentation skills with attention to detail and accuracy
• Demonstrated knowledge and proficiency with personal computer software in a business environment. Microsoft Office preferred
• Demonstrated ability to work and to meet deadlines in a fast paced and challenging environment
• Ability to achieve and maintain positive rapport with diverse customers to give them high quality, responsive service
• Ability to adapt to new environments, adjusts to situations or demands, and function effectively in them with a minimum of confusion or loss of productivity
• Ability to adapt to various communication methods including telephone, in-person, email, Webinars, video conferencing, including talking with company members located in foreign countries if needed
• Ability to work in a team environment and minimal supervision
• Excellent judgment and discretion
• Energetic, positive thinking and self motivated
• Excellent training skills
• A minimum of a B.S. degree in science or engineering with at least 5 years relevant experience executing, developing, and/or administrating GMP quality programs in cGMP biotech and/or pharmaceutical environments
• Excellent interpersonal skills and the ability to communicate well orally and in writing
• Leading a group of QA professionals, assuring effectiveness and efficiency of staff; assessing performance of direct subordinates through coaching, mentoring and performance management Strong prioritization and delegation skills
• Able to perform functions in accordance with cGMP guidelines. Knowledge of regulatory requirements and guidelines for US and Europe
• Ability to create, manage and improve complex Quality systems, integrating with existing systems Proficiency with Microsoft applications Word, Excel, Project, and Powerpoint; ability to learn additional software applications, as the need arises
• Ability to work effectively in a fast-paced environment
• Good interpersonal skills required
• Adherence to domestic and international GMP regulations, cGMP’s, company policies and DNA leadership capabilities
• Teamwork skills essential
• Ability to multi-task in a dynamic environment with changing priorities
• Ability to meet challenging timelines, in spite of obstacles
• Ability to think strategically and tactically, balancing these as workload changes
• Self-motivated and driven to independently accomplish department goals and objectives Positive outlook and motivating, in spite of obstacles
• Understands the needs of key collaborators and customers, and interacts effectively intra- and interdepartmentally to achieve alignment and consensus
• Must be capable of defining, implementing, and successfully defending sound QA systems’ approaches and principles
• Demonstrate unwavering ethics and respect for all customers. Practice open and honest communication, building authentic relations. The individual must be flexible to effectively embrace change. When faced with challenging circumstances, finds creative ways to ensure achievement of the desired outcome. Plans, organizes and communicates with others who may have concurrent work streams. Proactively improves customer service. Demonstrate genuine respect for others. Seeks greater understanding of self and others: seeks feedback about one’s own behavior Demonstrates leadership qualities. Works effectively in situations that are outside one’s usual activities and responsibilities. Fosters employee ownership and development by allowing others to make independent decisions and judgments
• Seeks the input of others before making a decision. Demonstrates personal dedication; balances personal needs with Shire’s needs. Illustrates dedication to Shire by going above and beyond expected individual responsibilities
• Accountability & Ownership
• Delivering Excellence
• Self-Knowledge
• Judgment and Decision Making
• Energy and Drive
• 4 to 5 years of experience
• Bachelor degree in related field
• Payroll systems experience required; PeopleSoft, Workday, ADP Probusiness and Kronos experience preferred
• Have an advanced understanding of the process and able to recommend and implement workflow
• Provide subject matter expertise on assigned processes
• Able to Identify and recommend staff training needs in response to process changes or new system implementations
• Demonstrates an intermediate to advanced ability to perform mathematical calculations and analysis
• Strong Analytical Skills
• Strong use of databases/technology skills
• Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties
• Excellent in MS office suite with emphasis on Excel
• Excellent organizational skills with ability to prioritize and meet deadlines
• Excellent analytical, reconciliation and research skills
• Assist in preparing the store for the day in cleaning duties and replenishment duties
• Receive/ process stock from vendors
• Fill orders for E-commerce
• Open/Close Store
• Utilize Point Of Sale system
• Follows direction given by the Store Manager to help the store be successful
• Must be able to work a flexible schedule, including evenings, weekends and holidays
• Occasional travel required
• High school education -required, college education -preferred
• 5 years teaching experience with kids and adults
• 2 years supervisory experience -required
• PSIA/AASI Level 1 -required
• Proficient in Word and Excel -required
• Fluent in English
• UG – Degree in any stream
• 5 – 7 years of experience in serving customers in a contact center set up – preferably in the Financial Industry out of which at least 4 years performing the role of a trainer
• Experience in content development will be critical
• Experience in training on voice and written is essential
• NISM - Series-II-B Registrars to an Issue and Share Transfer Agents - Mutual Fund Certification Examination
• NISM-Series-v-a-Mutual-Fund Distributors-Certification Examination
• Proficient in English and Hindi any other language/s along with the 2 will be a value add
• Good Content development skills
• MS – Office knowledge especially Power Point
• Knowledge of Share trading and Mutual funds
• Ability to explore and identify new training requirements based on the external environment (markets, Competition etc)
• Ability to interact at various forums with International Business team leaders and assess their requirements as well as take some best practices
• Learns the essential activities and tasks associated with his or her own work role
• Exceptionally strong customer service skills and knowledge of the Industry
• Demonstrates full competence in his or her own work
• Training Need Identification the members of the assigned team and identification of specific training programs to have the training need addressed
• Effective communication across business units / functions
• Good relationship building and managing skills
• Highly skilled in managing conflicts
• Take care of all administrative requirements with respect to training so that training sessions can be conducted without any disruption
• Ensure that all open items or questions to which we don’t have answers for are worked upon until closure and necessary updates are given to the team on the progress of the same
• Act as a role model and a mentor to the employees of the Department
• Effective in problem solving capabilities
• Early identification of any possible attrition in the Training Batch so that appropriate measures can be taken to eliminate the risk
• Taking ownership of decisions and not passing over the responsibility onto another person or department function , consults with the respective personals as applicable
• Provide leadership and guidance for the entire outbound survey research staff, including Agents and Production Coordinators
• Coordinate nightly staffing goals, ensuring all projects reach the recommended hours necessary to finish on time
• Oversee the quality of QA processes
• Coordinate every schedule to ensure we maintain billability and are always staffed appropriately
• 3+ years of professional experience in a customer service, call center or business processing environment
• Proficiency with basic computer programs including the MS Office Suite
• Strong verbal, interpersonal and written communication skills required
• Strong analytical, problem-solving and decision making capabilities required
• Oversee the Northstar Call Center and PSS Central Reservations daily operations
• Recruit, hire, train, coach, and maintain a quality core call center staff of up to 8 staff
• Lead by example, be a role model, and administer company policies and guidelines
• Lead Guest Service driven teams in order to provide the Experience of Lifetime for internal and external guest
• Maintain a department that upholds all departmental and company policies and procedures
• Monitor and track the daily phone calls received, dropped calls and Live Chat interactions
• Identify, research and resolve guest issues using tools provided
• Promote a strong sales culture that genuinely upsells products and services
• Own, personalize, and elevate the Call Center and CenRes Department to exceed their department goals
• Oversee all Product Sales & Services products by working closely with our Product Management team and tracking software
• Proofread Northstar™ California website for consistent messaging and product and service details
• Collaborate with Marketing Department to consistently promote products and services with correct pricing, dates, and fulfillment requirements
• Manage PSS shared network folder; ensuring most updated forms and operating procedures are active
• Create morning meeting notes for all PSS locations and uploading to Northstar PSS Sharepoint page providing up-to-the-minute information and “one message” for all departments
• Create and implement RPOS training for all PSS locations
• Train PSS staff in the following RPOS modules: Access Products, Class Lesson, Season Pass, Advanced Sales, and Private Lessons
• Exceptional verbal and written communication skill
• College degree (preferred)
• Knowledge of database management software applications
• Experience in Product Sales & Services & Resort -POS (highly preferred)
• High proficiency in Microsoft Office as well as computer literacy
• 2 Years of guest service experience
• 2 Years of previous experience in a role with Supervisor-level oversight
• Ability to effectively present information in one-on-one and small group situations
• Ability to compute rate, ratio, and percent and to draw and interpret graphs
• Ability to work well with others in any condition including internal and external guest
• Able to maintain a positive attitude in all circumstances and guest interactions
• Able to maintain a clean cut and professional appearance at all times
• Able to sit or stand for long periods of time
• Able to lift 15 lbs
• Minimum of two-year degree preferred. Four to five years relevant experience required
• Relevant coursework in Responsible Beverage, Sanitation, Supervision, and Teamwork
• Food Manager Certification required or completion of this certificate within six months of employment
• Experience supervising and training staff is required
• Bachelor's Degree in Accounting, Finance, Economics, or related discipline
• 5 years of experience in Accounting in roles of progressively greater responsibility
• 2 years of experience in a supervisory or managerial role
• Self-motivated, creative approach to independent research and problem solving
• Demonstrable leadership skills
• Graduate, preferably from a commerce / accounting / finance background. Proficient in English, numerate
• Previous experience in handling a team, preferable in the mutual fund industry with a minimum of 5 years of Industry exposure
• MBA, AMFI certified
• Knowledge of the Indian mutual funds industry and regulations involved therein (SEBI and AMFI guidelines)
• Knowledge of internal process flow and movements
• Strong attention to detail and quality
• Model good work habits and appropriate use of procedures and controls
• Reasonable PC knowledge including use of Microsoft Office products, to include Excel and Word skills
• Administrative and time management skills
• Ability to interact with team members
• Preferable. Should have handled large teams (Remotely also)
• Assists less experienced service center representatives resolve complex customer questions
• Researches complex customer inquiries and responds to appropriate parties in a timely manner
• Informs staff of service level issues and escalates issues to supervisor/manager in a timely manner to minimize corporate risk and enhance customer service experience
• Provide occasional phone coverage when required
• Interfaces with team members, management, and customers in reference to customer service issues
• Supervises daily transactions to ensure policy and procedures are in accordance with service level agreement
• Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff
• Bachelor's degree or equivalent combination of education and experience
• Four or more years of customer service experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Good business and analytical problem solving skills
• Ability to follow oral and written directions
• Works with business development and information technology project team members to identify and respond to complex, medium to large potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure
• Develops operational strategies, propositions and metrics for complex, medium to large clients. Leads contract negotiations in conjunction with business development and application team
• Forecasts future requirements for delivery resources for contracts. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications
• Develops and manages implementation plans, budgets and work schedules; manages scope and staffing needs. Resolves escalated issues and conflicts; continually re-evaluates and manages priorities
• Evaluates existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process. Maintains currency with industry trends and forecasts
• Nine or more years of business process outsourcing, consulting or systems implementation experience
• Five or more years of supervisory/management experience included
• Series 6 is required
• Strong analytical and business process development skills
• Ability to strategically assess clients' business, identify improvement opportunities and convey understanding to client
• Ability to define specific solutions within an abstract environment
• Ability to conceptualize, design, develop and apply business and management consulting applications and services
• Supervise, guide and direct the daily activities of the CDTM Client Delivery Implementation Department. This includes, but is not limited to: on boarding activity for all TM related products, acquisition projects, system conversions and addition of new TM Products. Maintain an efficient operating department and other related activities including escalated customer issues, scheduling, attendance, call monitoring, performance appraisals, training, hiring, and handling conflicts. Coordinate work flow schedule and direct department personnel according to priorities
• Train, develop, motivate, and recruit staff, according to company policies and employment laws, and ensure relevant company wide procedures are followed. Provide assistance to management in handling conflicts, recruiting, training, scheduling, employee relations, performance reviews and other related human resource activities
• Formulate solutions to complex problems through researching, analyzing, recommending and resolving issues or cause(s) of problems, which will remove, amend or nullify the negative effect of the problem. This is accomplished under administrative direction and company policies
• Review and develop department procedures, ensuring efficiency as well as compliance with regulations, corporate policies and audit requirements. Coordinate with SOP committee and communicate changes to department staff. Review internal and external communications regarding new and enhanced products, FAQs, trending, etc., to ensure professionalism and accuracy
• Review and analyze month-end statistical and SLA reporting for accuracy and provide information as needed. Take action based on monthly reporting to identify customer service and training opportunities
• Establish relationships with internal and external parties to organize the various components needed to initiate, run and conclude projects. Duties include coordinating schedules and activities, working with customers and internal areas to identify issues and tracking progress of providing new services to CDTM customers
• Maintain expertise in Treasury Management products and promote the sales of these products and services by use of eReferral and communication to staff about corporate sales campaigns. Have working knowledge of software applications used on a daily basis and be aware of changes in the financial industry that impact the area. Stay informed as to relevant skills and qualifications levels required by staff to perform their functions. Accomplish this through trade or other publications, outside visits and meetings, vendor provided material or attending vendor conferences and seminars
• 4-7 years of Financial Services experience and at least 1 year supervisory experience. Prior experience with Treasury Management products or Commercial Banking is a plus Required
• 7-10 years in Financial Services Industry and 3 or more years in Supervision. Prior experience with Treasury Management products or Commercial banking is a plus. Preferred
• Receive / process stock from vendors
• Open / Close Store
• Utilize Point of Sale system
• Works with team leads to ensure service level metrics are achieved through regular scheduled and just-in-time coaching (Ulysses methodology)
• Supports management in driving strategic direction at the lead and staff level
• Support leads on escalated interactions, 2nd point of contact
• Works with team leads and staff employees to drive efficient call volume activity and management through communication with the Workforce Management Team and call queue monitoring
• Supports cross-functional process improvement efforts
• Keeps abreast of technological and industry developments
• Processing of all direct reports timecards and ensuring all associates are completed
• Reward and recognize associates monthly for performance above and beyond expectations
• Perform interviews for new hires and tracking for all requisitions at the lead associate and associate level
• Reviews and adheres to all Company policies and procedures and the Employee Handbook
• Support Scan Centre Operations Manager in Management of Production and Productivity within the Xerox Scan Centre, specifically Day Forward and Maternity Current Pregnancies
• Ensuring twice daily collection of all event packs from agreed clinical zones; A&E; CCD and Maternity Administration dept checked in using “Day Forward Tracker”
• Ensuring all Event Packs and Maternity current pregnancies are checked into Scan Centre within 4 hours of receipt
• Responsible for co-ordination of staff/resources according to fluctuating daily volumes, ensuring sufficient cover available at all times to meet contract SLAs, escalating any concerns to Scan Centre Ops Manager / SDM
• Ensuring all event packs/documentation are scanned in batches with XPIM job sheets for all batches
• Ensuring all current pregnancy files received from Maternity are checked onto tracker creating XPIM job sheets for all ME volumes
• Responsible for ensuring that all “non compliant” event packs are recorded and returned to clinic clerks / maternity admin
• Analysis of reasons for non compliant returns, looking for RCAs, trends and patterns – working with Trust departments to fix issues
• Escalation point for all queries relating to event pack compliance including unscannable items
• Prioritising all red bags for prep and scan according to required by date and SLA
• Ensure all volumes within day forward scan workflow are prepped and scanned to meet SLA, including QA
• Liaising with XPIM Support Supervisor to ensure all jobs within XPIM day forward workflow are released, escalating any issues as necessary to SDM/Analyst
• Ensuring all completed files are checked out securely, taped and included on manifest for collection by Restore
• Fully Accountable for accuracy of check in; Audit trail of all day forward files whilst in Scan Centre; SLA compliance; check out; box contents at point of receipt at Restore
• Escalation point for day forward IP/ME box contents exceptions, re-calling boxes as necessary and amending/ fixing any issues
• Provision of back up in the absence of the Day Scan Workflow Supervisor
• Provides a back up in the absence of the Service Desk Co-Ordinator
• Creation of “off site tracker” daily and forwarding to the Service Desk
• Creation and submission of agreed MI – daily/weekly and monthly to Service Delivery Manager
• Responsible for the cleanliness and basic maintenance of scanning equipment
• Responsible for the calibration of all components of scanner and computer work stations for all staff on a regular basis
• Management of IT/scanner faults or downtime, reporting to Service Delivery Manager or Analyst / Trust IT Help Desk to ensure that the service can continue to run efficiently
• Scanning of Complex multi-page documents including Long Scans and escalation points for long scan queries
• First escalation for QA/ error exceptions including re-scans and correcting of errors to meet SLA
• Responsible for maintenance and changes required to PRM relating to alignment of Forms Packs to Clinic
• Responsible for management of 90 day post scan disposal of Day Forward and Legacy records – which is carried out by Restore. Follow post 90 day disposal process to provide approval for disposal
• Carry out ad hoc audits as part of QA, including disposal process
• Accountable for Health & Safety standards relating to Scan Centre, specifically in relation to the carriage and storage of files/boxes of files/records and storage on shelving/racking
• Ensuring security of building including fire evacuation procedure during alarm tests and in case of genuine alarm
• Responsible for completion and submission of quarterly H&S checklist
• Key holder for Scan Centre
• IT competent – capable of provision of agreed Management Information
• Fully trained on use and calibration of scanning and printing equipment within scan centre
• Excellent attention to detail and accuracy, including quality control of own and team’s work
• Full and complete understanding of service responsibility and SLAs pertaining to Preparation and Scan of Day forward and Legacy Patient Records in order to provide absence cover
• Ability to work to deadlines, prioritising workload to meet SLA and supervision of staff to do same
• Good communication skills – both written, oral and face to face to face
• Capable of carrying out in-depth investigations of escalated issues, but understanding when to escalate in order to maintain Service to Client and to Xerox
• Ability and willingness to act as back up for Line Manager and absence cover for Peers
• Coaching team members to strengthen or improve performance dimensions
• Performing analysis on complex HR/payroll data issues and determining required actions
• Provide customer support to HR, managers, and employees
• Identify, initiate, and implement continuous process improvement opportunities
• Communicating professionally, effectively, timely and courteously
• 1-2 years of related experience highly desired
• Proven leadership experience highly desired
• Excellent communication skills, including ability to interface with senior management required
• Excellent customer service orientation required
• Strong time management skills and ability to handle multiple tasks required
• CompTia A+, Net+, Security +, MCP Certifications, NCTI, or other recognized technical competency certifications preferred, but not required
• Ability to communicate both verbally and in writing, policies, procedures, and practices required
• Ability to motivate employees using coaching skills required
• Generate sales, and demonstrate and maintain a professional standard of guest service
• 2 years of outdoor industry retail/rental sales - preferred
• Ability to communicate frequently with co-workers and guests in accurate spoken and written English
• Excellent communications skills, both written and verbal
• Passion for outdoor adventure sports
• Developing and implementing methods and procedures to improve efficiency and safety of operations
• Maintaining the security of all merchandise and capital equipment in assigned departments
• See online job posting for essential job functions
• Retail experience preferred
• 5+ years of in-depth experience inclusive of clinical patient care and acute care utilization
• Active New York State Registered Nurse license
• PRI Assessor Certification
• Understands Utilization management, discharge planning , insurance denial/appeal and social service operations within the acute care hospital setting
• Excellent problem solving and prioritization skills
• Strong asset management proposal experience, preferably in a global environment. Additional general financial services or asset management experience is highly desirable
• Demonstrated success in leading others, either as a senior team member or in a supervisory role
• Good understanding of institutional and retail asset management, plus strong knowledge of financial markets globally
• Strong knowledge of investment products including: equity, fixed income, real estate and alternatives (or experience/education to develop this knowledge quickly)
• Capable of building strong working relationships and interacting professionally at all levels of seniority and across multiple cultures
• Flexible and adaptable, demonstrated ability to succeed in a rapidly changing environment
• Excellent writing, editing and proofreading skills
• Meticulous attention to detail, across all aspects of data, language and grammar, and general layout and presentation
• Excellent project management and organization skills, able to manage multiple tasks and meet tight deadlines
• Strong working knowledge of MS Word, Excel, PowerPoint, SharePoint & Qvidian QPA
• Excellent research and analysis skills, tenacious in following issues to a successful conclusion
• Strong mentoring and coaching skills, able to support and develop individuals through on-the-job feedback and training
• Able to effectively represent the group within the local region, while also sharing local regional views with the wider global team
• CFA licensing or other financial qualifications or equivalent knowledge is desirable
• University degree or equivalent knowledge and experience
• Assumes managers responsibility in his/her absence
• Interfaces with appropriate departments to ensure that manufacturing requirements are met in an efficient manner
• Resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays
• Train, advise, and counsel employees on up-to-date production methods
• Supervise the allocation and distribution of materials for production
• Regulate work flow to insure maximum efficiency
• Schedule overtime when necessary
• Increase/decrease temporary staff as needed
• Work closely with Quality Control to maintain schedules
• Maintain good employee relations and keep accurate records of departmental activities
• Evaluate subordinates performance
• Must be fluent in Excel at an intermediate level, advanced level preferred
• SQL capable (preferred)
• WMS/planning capabilities required, with strong preference for SAP experience
• Bachelor's degree or equivalent work experience with a minimum of 3 years in a team leader or supervisory role, or be an exceptional candidate in a senior administrative role
• Solid Franklin Templeton business insight and experience in financial services industry
• Ability to deal with sensitive data and maintain absolute confidentiality
• Ability to perform multiple tasks in a fast-paced, team environment
• Ability to influence without authority and negotiate with senior leaders
• Be proficient and have excellent written and verbal communication skills in English
• Strong command of MS Office: Excel – Spreadsheets, formulas, pivot tables, graphs, PowerPoint – Graphics
• Ability to recognize and communicate potential issues impacting the function
• Be able to travel to and from FTI offices, customer/vendor locations and business conferences
• Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities
• Data Analysis experience
• Strong communication skills both written and verbal is a must as you are communicating daily with the CPO's (Core Process Owner/Director) and the GM's (General Manager) daily to ensure the departments are on plan to meet the goal for the day and to take actions as required
• Advance Proficiency in Microsoft Office Word, Excel and PowerPoint
• Organizational skills and ability to multi task
• Meet clearly stated expectations and take responsibility for achieving results
• BA degree or equivalent experience
• Previous workforce management experience in a call center or production environment
• Knowledge of Verint a plus
• Acting as an internal consultant across all of our business units, this position will take a leadership role delivering solutions
• Ability to understand how to ingest large data sets from a variety of sources (SQL, Teradata, Oracle, Hadoop, Alteryx, QlikView etc)
• Expertise to manipulate data to form unified data sets for analysis
• Strong visualization skills (understanding of appropriate visualization techniques based on the data set)
• Analytic capabilities with understanding of: correlation, optimization, clustering, and time series analysis)
• Communicate findings to make data analysis actionable and understandable by business partners
• Ability to take complex problems and break them down to create an implement an action plan
• Strong understanding of analysis and computational complexity and ability to programmatically solve problems
• Strong capabilities at designing visual interface for data interaction
• Support the accurate & timely completion of team activities (Regulatory reports filing, submission of data, completion of KYC activities and coordination with KRAs)
• Coordinate with Compliance, FTT and other Business partners to ensure the departmental activities are completed
• Actively manage and reduce the error rate for transactions processed on a daily basis
• Manage resources to handle spike in volumes
• Review MIS of teams to study performance and suggest methods/new processes to improve the same
• Regularly review controls and procedures to ensure that they are adequate and being adhered to. Suggest changes where necessary, to enhance the operational processes and increase efficiency of the unit
• Make necessary changes in process/conduct necessary training based on findings to improve productivity and efficiency
• Support other team leaders (within the team) to complete critical pending activities within agreed timelines
• Responsible for completion of special projects as may be assigned. Ensure all project activities are completed on time
• Manage and maintain good relationship with vendors and business partners
• Manage the inflow and ensure service standards are meeting and quality levels are maintained during times of spike in volumes
• Interacts with internal departments to ensure customer’s requirements are met
• Manage a team of 4 to 7 people, which consists of Executives, Senior Executives
• Assign and monitor work of team members and provide timely guidance and feedback
• Make efforts to gather cross functional knowledge
• Ensure timely policy/procedure changes are communicated to the team
• Manage the service delivery to Sales/Customer Service/ fund accounting and Treasury services as per the Service Level Agreement
• Enhance the SLA as required with feedback from Sales and Customer Service, and based on market conditions
• Ensure that Investor complaints and queries are resolved in a speedy manner to enhance customer satisfaction
• Recruit, hire, train, supervise, coach and performance manage, 10 Proposal Coordinators and achieve SLA targets by adhering to client standards
• Attend, lead and participate in team meetings
• Develop customized solutions for new and current RFP response processes
• Ensure team demonstrates customer service attitude through excellent knowledge of tools and processes
• Ensure sound relationships exist between Proposal Coordinator team and Campaign Planning team
• Analyze RFP volume across Team and develop and manage workload distribution
• Systematically review and assess Proposal deliverables to ensure accurate and on-time delivery to internal customers (Sales Teams)
• Participate in the development of process improvements that result in increased delivery speed and accuracy
• Methodically track defects, and troubleshoot and solve inefficient approaches
• Work directly with VP Campaign Planning on proposal preparation questions
• Act as a subject matter expert by having a deep understanding of CCO’s business, processes and tools
• Collaborate with VP Campaign Planning to understand and support client proposal requirements and ensure that Sales has the required sales materials and support information for all RFP responses
• Supervise, guide and motivate Team and ensure high quality of work and customer service
• Bachelor’s Degree in a relevant discipline
• 2+ years of management experience, with emphasis on transactional processes and metrics
• Exhibit a high level of financial and business acumen and an understanding of competition and performance goals
• Understanding of how to create accurate proposal documents and deliverables
• Ability to multi-task, manage own and other’s time, and prioritize work
• Ability to identify root cause of issues and work quickly to resolve them
• Ability to create and balance strategic direction with tactical, implementation activities
• Ability to gather information, sort through complex issues, seek input from others and operate independently
• Demonstrates ability to collaborate and work in a team environment
• Ability to actively listen and partner with others
• Ability to act as an effective partner by establishing good give and take or win/win relationships
• Prefer a basic level of Salesforce.com, Google Maps/Mapping software and excel knowledge
• Must pass pre-employment drug & alcohol screen and background check
• College degree or equivalent experience a plus
• Strong business acumen and skill-set
• We are an Equal Opportunity Employer M/D/F/V
• Please note, due to the high level of applications we will only be contacting candidates who have been shortlisted and progressed through to the next stage
• This role requires to respond and attend to letters from AMFI, SEBI, CBI, Management/ Trustees, IT and investors and legal notices with prompt service and quick action
• Communicating with investors with reference to queries/requests/grievances received from SEBI/AMFI or Management /Trustees and responding to IT/CBI and legal notices and carry out investigations for court cases
• Ensuring that all queries, requests and grievances are handled in an accurate and timely manner and follow up for recovery cases
• Ensuring functions are carried out on behalf of customers in accordance with department and company procedures and regulatory requirements, and in doing so ensuring that the standard terms of service are met
• Interact with peers in customer service and operations teams to ensure that the service standards are met
• Perform any other duties as delegated by the Investor Relations Officer
• Any Bachelor’s degree
• 3 - 5 years of experience in correspondence related customer relations – preferably in the Mutual Fund industry
• Knowledge of Tax Laws and basic legal knowledge is desired
• Preferred candidates with AMFI / NISM - Mutual Fund Certification
• Proficient in English
• Knowledge of business desktop applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) required
• Knowledge of the Indian Mutual Funds industry and regulations involved therein
• Model good work habits and appropriate use of procedures and control
• Should have handled a team
• Ability to guide the team
• Flexible and approachable
• Ability to coordinate with other departments for resolution of the team tasks
• Supervises the fabrication of new and replacement skins, prosthetics and costuming systems for internal and external customers in accordance with all federal, state, and local safety, fire, and environmental codes. Includes maximizing profit on all skins made for external customers and minimizing costs for internal customers. Identifies and implements strategies to reduce waste and improve labor efficiencies
• Supervises animation and show character maintenance. Ensures show quality of animated and show characters by monitoring Quality Report and figure conditions at all shows and attractions. Ensures efficient use of resources to maintain characters
• Responsible for training, quality, schedule compliance, and productivity of skin and costume fabrication and maintenance using Maximo and MS Schedule in order to meet customer requirements. Establishes and executes preventative maintenance programs
• Interprets technical documentation and artistic renderings to support fabrication and maintenance. Performs R&D on prototypical materials. Evaluates, designs and implements improved costuming/skin/shell/integration plans
• Pursues additional work from both internal and external customers to increase revenue and to provide a greater base of work to spread fabrication overhead costs
• Develops figure repair and replacement schedules and budgets to meet show quality. Monitors performance to budgets
• 1-3 Years: experience in a lead position/role
• Ability to read & interpret blueprints
• Working knowledge of UO's administrative software (ie. Maximo, Stomberg, Infinium etc.)
• 3-5 Years: Experience with flexible and/or ridgid shell fabrication techniques
• Knowledge of materials and chemistry associated with their proper use
• 5-7 Years: Experience in maintenance and/or production/fabrication facilities; or equivalent combination of education and experience; or equivalent combination of education and experience
• Lift greater than 25 lbs or more
• Use repetitive motion (extending reaching, pushing/pulling, bending, twisting > 30x’s per hour)
• Work with vibrating equipment/tools
• Exposure to noise (example: having to raise voice to communicate to team members nearby)
• Work with chemicals and/or chemical related fumes
• Exposure to bodily fluids (blood, vomit, etc.)
• Exposure to lasers or radiation equipment
• Work on water ways, ponds or water attractions
• Work at heights greater than 4 ft
• Work with compressed gas cylinders or tanks
• Perform maintenance or servicing on powerized (energized) equipment (pneumatic, hydraulic, electrical)
• Work in confined spaces
• Use of a Forklift (sit down, stand-up, or motorized pallet jacks)
• Use of a motorized company vehicle (excluding carts, or vehicles listed in Equipment Operations above)
• Possess valid Florida state driver’s license
• Responsible to take attendance and keep attendance records of Jewelry Room staff
• Directs and Prioritizes workload
• Assist in Receiving, ticketing, and packing of merchandise (high value)
• Assist on scanning receiving memo and pick tickets
• Prepares outbound shipments
• Works closely with Loss Prevention in preparation on inbound/outbound shipments
• Has direct interaction with Merchant team via email and phone regarding merchandise located in the Jewelry Room
• Trouble shoots issues with purchase orders
• Prepares and process RTV’s (return to vendor) reports and update merchant team(s)
• Prepares and process Damages, reports and update merchant team(s)
• Organizes and maintains merchandise and paperwork within department
• Able to communicate with staff and merchants effectively both written and verbal
• Ability to interact with DC, Store, and Executive Management team members
• Fluent in English and Spanish​
• Responsible for day-to-day management, monitoring and reporting of Transaction Processing and Quality Control operations carried out by the assigned team
• Ensuring all transaction processing, quality control and reporting functions are carried out in accordance with the applicable US TA policies, procedures & governing regulations
• Managing the workflow between “home offices” and the Hyderabad team and providing continuous resolutions and feedback on bottlenecks, and suggestions for smooth operations
• Ensuring all transaction processing, quality control and reporting functions are completed in accordance with productivity and quality standards set by the US TA
• Producing and submitting accurate and timely operational reports and other data as required
• Managing staff development and performance management in accordance with Corporate PMP standards
• Knowledge and/or training in the mutual fund industry preferred
• Well-developed verbal and written English communication skills
• Solid people leadership/supervisory experience
• Strong people development and soft skills
• Answer guest phone calls regarding reservations, deliveries, and customer service related questions
• Assist with rental reservations
• Schedule deliveries
• Assist the warehouse Manager in communicating company values and goals to the employees
• Assist the warehouse Manager in monitoring and controlling a daily payroll budget
• 2 years of retail experience, preferably within the outdoor industry - preffered
• 4yrs of experience in FT and 6+years of overall experience
• Current Job title - Sr. Associate / Sr. Analyst & above
• Transfer Agent experience
• Investment Industry experience, preferred
• Strong written and verbal communication and interpersonal skills
• Analytical, organizational and administrative skills
• Strong leadership skills and qualities
• Responsible for supervising non-exempt staff members
• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
• Life insurance for protection of employees’ families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Provides leadership and direction to department staff
• Supervises building services, administrative, and the maintenance of assets performed by direct reports assuring quality of finished product. Supervises outside vendors performing building services and maintenance on assets assuring quality of finished product and adherence to contractual obligations
• Supervises and coordinates out sourced functions, supervises vendor relationships and coordinates facility programs and changes with tenants
• Coordinates employee relocation and related furniture reconfiguration
• Monitors construction projects to ensure corporate financial protection and quality of finished product
• Assists in preparing long and short term department and building budgets
• Monitors and reports on adherence to budgets
• Bachelor’s degree with five years experience with an emphasis on engineering, administration, or facility management or ten years hands on experience without a degree
• Advanced knowledge of business desktop applications
• Driver’s license
• Active membership in IFMA
• Active membership in BOMA
• Ability to interact with senior management on a regular basis
• Excellent attention to details
• Solid general administrative skills (contract administration, contract negotiation, project management, employee development, financial forecasting)
• Fundamental knowledge of space planning, architectural programming, corporate insurance procedures, building design and development principles, real estate lease processes
• Work is performed without direction; determines objectives of assignment; plans, schedules and arranges own activities in accomplishing objectives; work is reviewed for adequacy in meeting objectives
• Assists in solving problems of moderate scope and complexity, refers to policies and practices for guidance
• Ability to maintain a professional image
• Ability to be on their feet for extended periods of time
• Ability to hear and speak to employees and outside business associates on the phone and in person
• Ability to push, pull and lift 50 lbs
• Ability to climb ladder
• Ability to operate a vehicle (automobile, forklift, record shorter, etc.)
• Supervises up to five non-exempt staff; makes merit decisions and assists in hire/termination process
• Supervises the work of vendors and contractors
• Provides procedural guidance to departmental personnel
• Minimal travel to company/customer/vendor locations
• Oversees, coordinates, and manages activities of assigned Technical Support staff including but not limited to attendance, performance, and development
• Performs Quality Assurance Evaluations on direct reports
• Administers employee performance evaluations
• Participates and partners with team leadership in all staffing activities
• Assists with and/or develops communication for internal or external audiences
• Identifies training needs for the team and assists in the associated planning activities
• Acts as a mentor within the technical team environment
• Maintains adequate support coverage for organization
• Responsible for resolving customer technical issues and outages utilizing all available support resources
• Assists in technical development and testing of new services and server applications
• Assists with and/or develop process improvement for service delivery and support
• Meets or exceed business goals (metrics)
• Continuously coaches Technical Agents to success
• Interfaces with local markets
• Schedule flexibility to cover 24x7 operations
• Ability to work mandatory overtime
• Performs staffing, hiring, and training tasks including workforce planning, team building, orientation, providing direct training, and providing resources for training
• Ensure the timely and accurate processing of customer orders
• Evaluates workforce planning and workload prioritization and adjusts as needed to meet key performance metrics
• Identifies and implements best practices ensuring continuous process efficiency improvement
• Performs departmental needs analysis and produces strategic, cost effective solutions
• Utilizes knowledge of Comcast Business Class products and systems to provide expert knowledge to staff
• Holds regular team meetings to ensure reps are appropriately informed in order to create a quality customer experience
• Manage the internal client relationships to understand business goals and anticipate talent needs
• Ensure a strong positive client and employee experience in the assigned areas
• Help with organizational design, staffing, performance management, talent engagement, implement key HR programs and initiatives
• Serve as the first point of contact for the assigned service functions - address and resolve requests, concerns and inquiries
• Identify and escalate HR concerns and risks
• 6+ years of progressive experience as a generalist gained in an international environment (experience in SSC / IT companies would be a strong asset)
• Good knowledge of labour law and HR best practices with strong focus on rewards, recognition and performance management
• University Degree preferably in Human Resources, Business or a related discipline
• Positive, can-do attitude
• Ability to engage with stakeholders and business leaders
• Excellent organization, analytical and problem solving skills
• Strong communication (verbal and written) and interpersonal skills – able to handle conflict situations and resolve issues
• Culturally sensitive, capable of handling interactions with a “global mindset”
• Familiar with HR specific technology (PeopleSoft is an advantage)
• Bachelor’s degree with 5 or more years of experience or equivalent experience in Business, Accounting Finance, Fund Accounting or Mutual Fund Industry is preferred
• Working knowledge of mutual fund industry is required
• Automated workflow management helpful
• Report writing systems and/or query tools
• Preparing high-level, complex management reporting
• Financial Accounting
• Personal computer applications (Microsoft Office)
• Teamwork, productive meetings, communicating for results
• On the job coaching
• Financial Accounting (first college level course)
• Ready to work from 1:00 pm - 10:00pm
• 4-5 years accounting and supervisory experience in automated environment
• Key leadership skills include, resource and time management, decisions making, effective communication, building relationships and developing others
• Oversees daily operations to ensure appropriate staffing, efficient workflow, consistency, and timely and accurate processing of work. Review system reports to monitor status of invoices in the system, manage overdue invoices pending approval and monitor work load of staff. Ensure payments are made in a timely manner via system reporting. Ensure a proper detailed review of the transaction has been performed
• Act as subject matter expert on AP operations related activities for Global Financial Operations as well as external departments and stakeholders
• Complete monthly operating checklist tasks in a timely manner. Consistently meet deadlines, identify and escalate any issues from reviews to management
• Complete special projects as assigned
• Supports annual audits by providing information and answers
• Maintains financial security by adhering to internal controls
• Supervises employee performance including employee development, coaching, counseling, attendance and training. Prepares individual performance plans and provides periodic performance feedback. Addresses disciplinary issues as they arise. Reviews and analyzes productivity and quality on a continual basis. Reviews, revises, implements, and communicates policy and procedure updates to ensure continued efficiency, quality, consistency, and accuracy
• Review processes for continuous improvement. Provide staff support and training
• Ensure all customer interactions are handled professionally, timely, and in line with our policies and procedures. Assist with complex customer inquiries
• Bachelor degree or equivalent work experience with emphasis in accounting desired
• Knowledge of PeopleSoft Financials
• Experience in an electronic accounts payable processing environment
• 5+ years of accounts payable processing experience
• 2 to 3 years supervisory experience
• Accounts Payable Certification a plus
• Experience with the set up and maintenance of the vendor master file
• Global team experience
• Solid knowledge of fundamental accounting and AP operations
• Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted in the course of performing assigned duties including company management
• Ability to operate effectively in a deadline-sensitive and customer-service oriented environment
• Strong attention to details and organizational skills
• Solves routine problems of limited scope and complexity following established policies and procedures
• Ability to sit for long hours at a time
• Ability to see the letters and numbers on a personal computer screen and on memos, reports and other documents (near vision)
• Acts as lead to staff
• Supervises nonexempt exempt staff; makes hiring decisions
• Ability to help others adapt to change
• Ability to set direction and guide staff to desired results
• Occasional travel to headquarters located in San Mateo, CA
• This position will supervise the union tackle/twill cutting employees
• This position is also available for individuals who had previous experience in a supervisory position; preferred in a union and manufacturing/production setting
• Strong computer skills needed
• Must be organized and able to determine priorities
• Provide expertise and guidance to staff in resolving problems/issues to ensure timely delivery of NAV critical data
• Sign off on manual entries with NAV impacts greater than stated thresholds as well as aged recon items
• Investigate complex accounting or system related issue occurring within the funds and determine appropriate course of action, including involving FTT where appropriate. Escalate items to manager as required
• Staff and workflow planning to ensure proper coverage of daily work for team
• Ensure that all daily work is performed within the policy and procedural guidelines
• Ensure that all monthly reconciliation and reporting information are completed accurately and deadlines to the Financial Reporting Group are met
• Ensure periodic audit reporting for assigned funds are completed in accordance with Financial Reporting and Audit requirements
• Work with external and internal auditors to ensure issues are resolved within the funds
• Analyze and improve departmental workflows, policies and procedures in accordance with global best practices
• Completed ad hoc request from manager, work with peers within the organization to support new product, enhance workflow, and build business insight
• Identify training needs and provide adequate training for the staff. Conduct and facilitate training as required
• Bachelor’s degree or equivalent experience in Business, Accounting or Finance preferred
• 4-5 years of accounting experience in automated environment, including general ledger, is preferred
• 3-5 years Fund Accounting/Mutual Fund Industry experience in leadership role
• Other education / training (could be part of degree program) advantageous in
• Teamwork, Communication
• Will be responsible for a Fund Reconciliation Team
• Direct SBS Disbursements & Banking staff in the support of daily disbursement activities executed by the BPO service provider
• Act as primary SBS Governance liaison on day to day payment processing issues with business unit customers, BPO services provider and UTC banking institutions
• Support transition of new business unit disbursement migrations into the Shared Business Services organization
• Ensure desk top procedures (DTP’s) for operating processes are timely and accurately updated. This includes documentation for both SBS Disbursements and Banking as well as Xerox Disbursement processes
• Identify and support process improvement and internal control enhancement opportunities in the areas of Disbursements, Treasury & Banking
• Ensure the timely and accurate submission of daily cash requirements to UTC Treasury by established deadlines
• Support generation of management reporting metrics for business unit customers. This includes monthly dashboard & storyboard presentations to business unit customers
• Ensure accurate and timely reporting of bank account activities in the corporate banking registry (BAR). Coordinate updates of necessary banking documentation as required
• Ensure the timely and accurate amendments of business unit bank outlines to accurately reflect current bank signatories
• Coordinate and support both internal & external audit requests
• Participate in new Disbursements and Banking initiatives with UTC partner banks, Corporate Treasury, BPO Service provider and appropriate IT organizations that will provide best in class levels of service to the organization’s internal customers
• Works closely with both the BPO service provider and business unit customers to ensure high levels of service are maintained. This includes acting as the process advocate to rectify process roadblocks where they occur
• Ensure the Adoption & Retention CDAs calling on new O365 customers deliver a white glove approach to providing new customer training and assistance with the purchased application(s)
• Managing daily call queues for outcall to facilitate Adoption sessions
• Managing daily inbound call queues for Customer Support calls for O365 and/or other Cloud Solutions products
• Support the Adoption & Retention CDAs by being on the floor and providing support through coaching, role play and constructive feedback
• Coach CDA to stay to all Adoption Scripts to maximize opportunities for potential up sell
• Coach CDAs to be a Brand Ambassador
• CDA Day to Day Supervision including live monitoring via y-jack, assisting with customer communications, assisting with questions, issues and challenging customer situations
• CDA Call and 1:1 Reviews
• Managing Prospects via Salesforce
• Providing reporting as required by management
• Able to thrive and produce in a start-up mode where priorities, areas of focus and business approachmay change suddenly
• Reliable transportation
• Works within a team environment and shares best practices
• Supervises daily billing and collections activities to ensure maximum efficiency. Provides guidance and direction to staff, covering all aspects of billing and collection standards/procedures, ensures adherence to policies and procedures and initiates correspondence to Payers for reconsideration of claims
• Supervises accounts receivable management functions, and maintains assigned portfolios at acceptable levels. Ensures that service/supplies are billed appropriately and reimbursements are pursued until full payment is received
• Provides guidance, assistance, and communications with internal and external customers to avoid reimbursement issues
• Develops and implements plans to ensure assigned accounts receivable balances are within stated objectives
• Supervises the maintenance of the payer manuals, patient information updates, and various logs essential to patient clearance/billing processes
• Ensures the accounts are billed within the established time frames and the customer service guidelines/guarantees are adhered to. Keeps abreast of billing regulations/requirements and changes to industry formats and communicates changes to all pertinent personnel
• Approves account receivable transactions within specified limits and refers those above limits based on delegation of authority guidelines
• Maintains contact with insurance companies and administrators of state and federal programs as a Company liaison and troubleshooter to resolve exceptional reimbursement problems
• Keeps management informed of the status of accounts, bad debts, etc. on a monthly and ad hoc basis. Prepares ad hoc analysis to determine accounts receivable performance
• Performs all duties inherent in a supervisory role. Ensures staff training, evaluates staff performance, and recommends hiring, terminations, promotions and salary actions
• Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
• Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
• To support the store in achieving and maximizing sales targets by offering first class customer service, merchandising and replenishing stock as required
• To deliver and ensure all staff provide exceptional customer service standards ensuring highly visible and effective customer service on the sales floor, the fitting rooms and at the cash desk
• To supervise and maintain a safe working environment for staff and customers to ensure their wellbeing and to report any Health &Safety concerns to the Store Management team
• Supporting the store in achieving and maximizing sales targets by offering first class customer service, visual merchandising and replenishing stock as required
• Ensuring store compliance with company policy and procedures, taking a consistent approach with all team members. Ensuring important management information is communicated out to all relevant team members
• Passionately promoting and driving brand image through knowledge of product and visual merchandising ensuring high standards, and ensuring that company guidelines are followed at all times
• Supervising and ensuring cash desk operations, cash handling procedures and transactions are carried out accurately with relevant paperwork completed in accordance with company policy
• Maintaining a safe working environment for staff and customers to ensure their wellbeing, and reporting any Health &Safety concerns to the store management team
• Supervising stockroom processing and ensuring recalls and transfers are actioned efficiently to maintain effective stock control at all times
• Oversee day to day operations and training of staff
• Maintain an organized, friendly, and efficient register area
• Report to Starbucks and Vail Resort managers to ensure quality and consistency
• Must have excellent verbal communication skills
• Must be able to settle disputes with guest or staff with diplomacy and tact
• In person interview - preferred
• Ensures accurate staffing for weekly special events and ensures proper timekeeper payment
• Distributes revised event schedules and updates weekly meeting notes
• Executes events by managing all aspects in the absence of senior management
• Attends park communication meetings for large events and hosts event communication meetings for each event
• Oversees weekly & bi-weekly Master Calendar meetings with Event Operations/SECS/Sales & Production
• Partners with Front Gate management on tickets/VGS collected, scanned, and accounted
• Executes street closures
• Handles on site event communication with all partnering departments
• Act as crisis management and work closely with First Aid, Loss Prevention, and Security
• Assists with high profile visits and coordinates with Parking management for road closures
• Maintains the event team roster with monthly updates and validating attendance points
• Recognition programs for special events team members
• Assists with production shoots as needed following the same protocol for events
• Assist in VIP and LAPS when needed
• Assist manager with financial recaps
• Field department phone calls
• Must be available to work on weekends, holidays, and nights as required
• Bachelor’s degree in related field preferred
• Resolves all issues concerning consumer direct sales, shipping, returns, and defects between 1-800# team, Merriam, and distribution centers
• Distributes website email to team for response; processes outgoing email; checks for accuracy; returns response to sender and copies appropriate person; archives all email and responses to disk; creates monthly reports of totals by category
• Coordinates and processes consumer requests. Assists in coordinating product/process, marketing communications training sessions and new employee training/orientation
• Schedules line reviews with product development
• Manages work schedules to maximize consumer service responsiveness. Maintains all screens that collect information from 1-800# Creates monthly reports to provide consumer information to marketing, product, and sales departments
• Ensures call reports are reporting accurately for staffing, information on how many calls are taken, how many calls are missed, and how long it takes to answer a call, etc. Ensures that the system is working and collecting data
• Implements production schedule with the operators available, in the most efficient and effective manner
• As a competent supervisor, OSHA Section 27 (1) (a) (b) and Section 27 (2) (a) (b) and (c), you shall ensure that a worker
• Works in the manner and with the protective devices, measures and procedures required by the Act and the regulations
• Uses or wears the equipment, protective devices or clothing that the worker’s employer requires to be used or worn
• Advise a worker of the existence of any potential or actual danger to the health or safety of the worker of which the supervisor is aware
• Where so prescribed, provide a worker with written instructions as to the measures and procedures to be taken for protection of the worker; and
• Take every precaution reasonable in the circumstances for the protection of a worker
• Specific accountabilities for safety include, but are not limited to performing regular workplace inspections, conducting safety talks, staff meetings, cell meetings, actively participating in accident/incident investigations, training new employees, identifying and correcting unsafe acts or conditions, identify, correct or commend health and safety performance and conducting performance appraisals for workers’ safety performance
• Ensures that safe working procedures, good housekeeping practices and all company policies are adhered to at all times
• Exercises supervisory control over assigned personnel, and provide guidance and assistance to them in non-routine problems
• Responsible for performance management of the plant personnel through timely performance appraisals, training, effective discipline, timely feedback to concerns and/or questions, and managing the Employee Charter
• Ensures that Shift Production reporting is processed accurately and on time
• Perform various other duties as required by management
• Follows the policies and guidelines as outlined in the Employee Handbook
• Coordinates with management and all other departments and evaluates production reports and results as well as implementing improvements in the Die Cast area
• Supervise all activities in the Die Cast department to ensure they are carried out in a safe and productive manner
• Ensure that all equipment is being operated as per established job instructions to assure quality parts are being produced at the desired rates
• Allocate jobs to Team Leader on his/her shift and ensure they are trained to carry them out is a safe and efficient manner
• Enforce all plant and safety rules
• Interface with other supervisors and managers of other departments to ensure all information related to problems is passed along
• Assist in the troubleshooting of production problems as they arise
• Approves weekly time sheets for all employees of the Die Cast department
• Overall responsibility for the hiring and discipline of Die Cast employees
• Grade 12 or equivalent
• 5 years experience in high pressure die casting
• Knowledge of safety standards (O.H.S.A. and Industrial Accident Investigation Report)
• Must be able to relate/communicate well with people at all levels (Supervisory Skills)
• Demonstrated mechanical ability
• Minimum three years previous supervisory experience
• Knowledge of Geometric tolerances
• Knowledge of Blueprint reading
• General PC Knowledge
• Previous experience in Performance Management, Conflict Management, Internal Communication
• Technical knowledge about the manufacturing process
• Die Cast machines and related equipment
• Melting and holding furnaces
• Trim presses
• Extracting devices
• Foundry Knowledge
• High pressure die-casting
• Overall performance, organization and production results of the particular shift
• Overall moral of the shift and how personnel functions as a team
• Die Cast safety record
• Maintain proper housekeeping standards
• Ensure that inventory of production supplies tools and equipment is maintained
• Make recommendations for the improvement of equipment and process
• Observe standards for safe working conditions as outlined in the Occupational Health & Safety Act as well as rules and regulations outlined in the employee handbook
• Perform any and all other assignments from time to time as management so directs
• Loading and unloading trucks
• Moving merchandise within the department to prepare for sales and other promotional events
• Maintaining a neat, orderly stockroom
• Processing new merchandise (unpacking, hanging, etc) and delivering it to the floor
• Delivering supplies to the floor
• Assisting with customer carry-out
• Processing merchandise for movement - returns to vendor, transfers to other locations, salvage
• Understanding the causes of shortage and how to prevent it
• Greeting all customers in a friendly manner
• Ability to work in a fast-paced environment, handle multiple
• Ability to work well with others and independently
• Ability to read and interpret documents such as memos, safety regulations, etc
• Prior stock or merchandising experience preferred but not essential
• Sales Supervisor will work with Store Manager to ensure achievement of sales, retention, and quality targets
• Monitors the retail store customer service interaction to identify sales opportunities within all transactions and handling of subscriber disconnect activity
• Reviews customized reporting to highlight areas of opportunities with each representative for coaching purposes
• Provide a shopping experience catered to each and every customer while recommending solutions based on customers’ specific needs
• Train and monitor representatives in techniques to assist customers in the selection, purchase, and retention of products and services
• Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer
• Work with retention personnel/Retail Sales Specialists to retain customers seeking to disconnect or downgrade services through examining the needs of the customers as they pertain to TWC products/services
• Effectively process customer bill payments (location dependent)
• Achieve all sales (PSU/MRR/Bundles/SIK/WB/etc.) quotas set for the department by following the established departmental policies and procedures
• Demonstrate full understanding of current marketing campaigns and offerings and have the ability to communicate them clearly to customers and other employees
• Accurate data entry into billing system
• Work with Store Manager to manage all Retail Sales Specialists (RSS) in driving sales and retention behavior
• Coach and mentor all RSS in achieving sales performance at or above expectations
• Manage E3 process
• Work with a regional team of Sales Supervisors to ensure sharing of Best Practices
• Assist in handling reconciliation of all cashiers receipts and prepare the daily deposit as needed to support Operation Supervisor
• Maintain daily staff attendance record
• Review daily break and lunch schedules based on staffing levels and make appropriate changes and ensure staff adheres to schedule
• Report the status of daily work issues to the Operations Supervisor and/or Store Manager
• Flexible Work Schedule based on 7 day retail environment
• Ability to manage multiple tasks effectively
• Attend conference calls, trainings and meetings as needed/requested with little to no notice
• Maintenance and delivery of all Corrective Action documents within sales teams
• New York State Life, Accident and Health Insurance licensure
• Working knowledge of Medicare and Medicaid programs
• 5+ years of experience in Sales and Marketing
• 3 years of management and staff oversight experience in Sales
• Significant management experience in a managed care or HMO setting
• 2 years of Field Training experience
• Knowledge of sales and product training design and methodologies
• Collaborates with first- and second-level Information Technology support organizations, external vendors and business unit teams to resolve critical or more complex problems in a timely manner
• Provides around-the-clock on- call consultation as needed. Facilitates training, support and guidance to Production Support partners and Enterprise Help Desk partners by ensuring development and distribution of documentation within both areas
• Leads technical support projects and participates on cross-functional systems development project teams as needed
• Monitors status of open trouble tickets to ensure that service level agreements and timelines are being met and follows up with vendor management as needed. Ensures that retail system and application problems and resolutions are logged, monitored and tracked through use of specialized software, such as Remedy database application for tracking problems, and a solution builder
• Participates in staffing decisions and performance reviews. Coaches and trains team members
• Resolves a wide range of application and hardware problems in support of new systems and technologies implemented by the development team. Acts as a senior technical expert within the group and subject matter expert for the Retail Business Systems department
• Supervises partners providing advanced technical support, problem analysis and resolution for users of retail computer systems and applications in domestic and international company store locations, in response to issues escalated by the Enterprise Help Desk and other support groups. Supervises vendors as needed to expedite repairs to hardware and wiring
• Advanced third-level user support role (5 years)
• Experience in a retail environment supporting point of sale (POS) systems (5 years)
• Networks and operating systems (4 years)
• Help desk or problem resolution lead experience (2 years)
• Project management experience in an information technology environment (2 years)
• Telephony and telecommunications (2 years)
• Keep apprised of all original material including, Series, ShoDoc’s, Sports, Theatricals, etc. Review all produced pieces to identify
• Type of talent in the spot, i.e. series regular, day player or extra
• 3rd party material (footage, stills or logos)
• Type of music used in a spot; i.e. composed, library or licensed
• Other issues (e.g. titles that need clearing)
• Gather data by working with many internal departments to ensure promotional pieces meet the requirements for on-air, off-air, digital, distributor specific. (BA, legal, programming, talent relations, casting, finance, etc.)
• Manage the execution of all talent cue sheets and payment for talent. Work closely with Business Affairs and Finance to ensure we are adhering and making payments as per SAG/AFTRA requirements
• Work closely with Talent Relations to obtain talent approval where nudity and/or simulated sex are present. Also obtain talent approval from series regulars who are no longer on the series but are being used to promote an upcoming season, i.e. Brody in Homeland. Effectively convey results/messages/feedback to the teams when it becomes available
• Create a centralized document management system that maintains Showtime’s Rights & Clearance Documents (i.e. R&C Promotion Chart, day player tracker, NSS, tracker, R&C 101 & Checklist, Original Material Tracker, request letter forms, music cue sheet forms, talent cue, etc.) ensuring that we are providing and tracking the most accurate and up-to-date information
• Responsible for delivery of (via email and company portal Shoogle) a weekly tracker to the entire organization that provides access to all spots that have been approved and given expiration dates as needed by SHO’s R&C team
• Update the internal company database, redBase, to ensure the same information that is provided on the weekly tracker is consistent with the data in redBase
• Assisting with obtaining approvals by legal, BA & programming on all promotions, starting with digital media use (pending approval of Kim’s Approvals Proposal)
• At least 2 years or Rights & Clearances experience in the broadcast industry
• Familiarity with broadcast clearances
• Detail oriented and strong ability to manage multiple projects at any given time
• Works as a leader/member of special or ongoing projects that are important to area/process improvement
• Uses appropriate judgment in escalating communication regarding department or employee concerns to operations manager
• Leads a team toward the achievement of the established quality, productivity and service level goals
• Provides statistical and performance feedback and coaching on a regular basis to each team member
• Develops a thorough understanding of policies and procedures to effectively handle calls and maximize leadership and development of team
• Effectively communicates system and/or procedural changes to the team to promote thorough understanding
• Prepares performance evaluations and participates in discussions around performance standards
• BS/BA degree preferred
• Three to five years of progressive leadership experience
• Must be flexible to work within a 24/7 environment, 365 days a year
• Demonstrated ability to manage, develop and motivate teams in a fast-paced environment
• Excellent time management, communication - written and verbal- and interpersonal skills
• Possesses a positive attitude
• Demonstrated track record of producing significant business results
• Demonstrates strong decision making and problem solving abilities
• Identifies opportunities to improve processes and resolve issues and recommends solutions
• Works in a team environment, including cross-functional teams and teams with business users throughout the company
• Ability to multi-task and stay organized in a dynamic work environment
• Ability to work under pressure and within given strict deadlines
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
• Support the business by designing and producing ad hoc and routine analyses of legal practices, geographic locations, types of business, etc., for purposes of determining growth and profitability.Assist practice and office leaders to interpret results which help guide their view of financial results and actions they may take
• Participate in the monthly close process of the financial books.Produce and audit reports on activity and other metrics to be included in the monthly financial reports and develop presentations to inform senior management
• Actively contribute to the creation and improvement of standard reporting of law firm metrics and KPIs to be used by internal management for the purposes of managing their practice or function within the firm
• Lead projects including scoping out steps and dependencies, monitoring progress and driving the work to completion
• Champion the use of best practices and proactively looks for opportunities to optimize current reporting and develop new approaches to gain efficiency and more insight into financial results
• Supervise, motivate and mentor a team of analysts
• A minimum of 7-10 years of related experience in financial reporting and analysis, preferably in a law firm or service industry
• A minimum of 3 years of supervisory experience
• Bachelor degree in finance, accounting or related field; MBA preferred
• Proficient in utilizing technology effectively. Advanced Excel skills are required. Experience with Business Intelligence (such as Business Objects, Tableau, Elite Enterprise) tools is preferred
• Sufficient knowledge of graphics/presentation software such as Microsoft PowerPoint is preferred
• Must work in a self-directed manner, producing an accurate, well-documented work product often under time sensitive scheduling and where multiple projects are required concurrently
• Requires strong written and verbal communication skills, excellent interpersonal andorganizational skills, as well as strict attention to confidentiality
• Ability to interact effectively with all levels of personnel, including management staff and support staff
• Ability to be a proactive self-starter, who understands the details within a much larger context
• Must be flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks
• Must be team-oriented and able to share information, goals, opportunities, successes and failures with the appropriate parties
• Ability to plan, organize and carry out multiple related activities
• Ability to work in a multi-office environment
• Ability to influence at all levels of the organization
• Make our Mum2Be the center of attention. Surprise her with our high caliber service level to establish a meaningful connection and lasting relationship with our Mum2Be
• Assist in leading and coaching the team of style advisors to effectively connect with and educate our Mum2Be
• Embody a brand culture that engages and excites team and our Mum2Be
• Uphold visual and operational excellence. Work with Store Manager and store team to make thoughtful store based decisions that meet Company expectations and will support overall client experience
• A minimum of 1-2 years retail management experience required. Specialty or fashion apparel experience preferred
• Ability to work independently, including in a single coverage environment
• Provide leadership, communication and coaching to employees; cultivate a highly motivated and engaged environment of trust, teamwork, accountability, self-confidence and business ownership
• Minimum of three years experience managing in a high volume operations or customer contact center preferred
• Proven ability to work collaboratively across functional teams to enhance the customer. experience by ensuring operational excellence and highlighting opportunities to enhance/streamline the process
• Develop alternative solutions to complex problems, think outside the box and recommend the best solution
• Supervises building services and the maintenance of assets performed by direct reports assuring quality of finished product. Supervises outside vendors performing building services and maintenance on assets assuring quality of finished product and adherence to contractual obligations
• Bachelor’s degree with five years experience with an emphasis on engineering, architecture or facility management or ten years hands on experience without a degree
• Advance knowledge of computerized building management systems
• Solid knowledge of construction methods and techniques
• Solid knowledge of building systems (mechanical, electrical, life safety, etc.) to include emergency power systems (generator and UPS)
• Solid knowledge of internal and external building maintenance
• Minimal travel to customer/vendor locations
• Weekly individual practical supervision of up to 5 students
• Supervisor has to be able to travel to the Midrand campus for this supervision
• Supervision is primarily for the 4th year BPsych programme
• General administration related to supervision duties
• Compiling feedback evaluation reports on student development and attending feedback meetings in June/July and November/December
• Master’s degree in Psychology (Clinical, Counselling, or Educational). This is a non-negotiable requirement from the HPCSA. The person must be registered with the HPCSA and must have been registered for more than three years
• Relevant supervision experience will be a recommendation
• Experience in a higher education environment will be beneficial
• Relevant practical experience
• Three years registered with the HPCSA
• Supervises the day-to-day activities of the customer service associates with respect to the Correspondence unit
• Activities include servicing investor queries, branch queries, requests, queries, grievance, complaints received via email and letters at the Correspondence unit
• Ensuring that all queries, requests, grievances and complaints are followed up towards a closure in an accurate and timely manner
• Timely and accurate update of critical fields in Desert Rose as applicable. To performs quality check for bank files
• Ensure that the knowledge levels of the Correspondence unit are maintained at a high level
• Ensure that the understanding levels of the employees are high about the changes Recruit, train, motivate , retain and manage employees of the team
• Focus on employee development including career planning, succession planning, training, personality development etc
• Periodically monitor quality of responses being sent out to investors and suggest improvements. Manage the Service Quality
• Developing the direct reports in a view to help them deliver the expected of the role at the fullest and to groom them to take on additional responsibilities / move to higher roles
• Preparation and generation of MIS reports
• Preferred MBA or Any Degree
• Experience in the financial business and customer service
• 6 - 8 years related experience in correspondence / communication (non-voice / semi voice processes) of which 4 – 5 years should be at a people management role
• Experience in managing workflows and email engines will be desirable
• Proficiency in data analysis
• Excellent communication, leadership and technical skills
• Should have handled teams size of 30 to 40
• Provide guidance to the team
• Have good rapport with team members and other departments
• Good people management skills
• Lead a team of embedded software developers to create automation test suites and infrastructure for applications and user interfaces for Ford's SYNC infotainment system
• Manage software quality through test-driven development, nightly build verification tests, rigorous integration testing, functional testing, and a persistent focus on automation
• Collaborate with software partners to establish automated acceptance tests for user interface and application software components
• Mentor embedded software developers and build a competency road map for career development
• Create a highly collaborative, motivated team environment and partner with project managers, embedded system engineers, embedded software developers, and embedded software quality assurance engineers daily
• ​Provide excellent program management skills, customer focus, mentoring skills, as well as written and oral communication skills
• Bachelor’s degree in Computer Engineering, Electrical Engineering or Computer Science
• 10+ years embedded software development experience
• 3+ years of embedded software leadership experience
• Master's degree in Computer Engineering, Electrical Engineering or Computer Science
• 5+ years of delivery production automotive or consumer electronic products to the market
• Mastery of embedded test automation framework(s) and embedded software memory/performance profiling tool(s)
• Mastery of Qt (or equivalent), C/C++ language, GNU tool chain, and Unix (QNX, Linux, or equivalent)
• Experience with embedded build systems including QNX system builder, buildroot, open embedded, or equivalent
• Proficiency with revision control including Git, Subversion, or equivalent
• Experience with the QNX operating system
• Experience with the Squish GUI tester
• Experience with microcontrollers and/or ARM Cortex-M microprocessors
• Multi-site software project team experience
• Automotive product development process and quality experience (i.e., A-SPICE, FMEA, etc.)
• Bachelors degree in Mathematics, Finance, Engineering, or Economics
• 5+ years of hands-on quantitative modeling skills and SQL, SAS, BI segmentation, predictive and descriptive modeling
• Masters Degree in Mathematics, Statistics, Finance, Engineering, or Economics
• 10+ years of experience working with descriptive analytics tools
• Self-starter, high level of initiative, detail-oriented and ability to multi-task
• Strong collaboration and communications skills
• Strong problem formulation and problem solving skills
• Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
• 6 - 12 months of shift supervisor, key holder or team lead experience
• High school education or GED
• Serve as a mentor/coach to the Territory Coordinator Team by demonstrating success in leading other people to achieve desired results. Be an expert on all aspects of the Territory Coordinator role. Utilize knowledge of phone skills, relationship building and systems to assist staff in working with the Sr. Advisor Consultant, Divisional Strategy Partner and financial advisor. Ensure call quality is achieved through call monitoring. Coach and reinforce proper training procedures. Ensure timely policy/procedure changes are communicated and compliance standards are followed. Manage for consistency
• Oversee daily operations of the Territory Coordinators to ensure corporate goals are met. In keeping with financial goals, ensure proper staffing and efficient workflow. Review and analyze productivity and quality reports. Ensure all customer interactions are handled professionally and in line with Sales service standards. Respond to customer (external/internal) requests and ensure a timely, satisfactory resolution. Ensure that all activities and projects undertaken are linked to FTDI initiatives
• Responsible for employee performance management. Includes: recruitment, territory coverage, employee development, coaching documentation, performance feedback, disciplinary issues, training, interviewing, and hiring new employees
• Serve as liaison for sales management and departments throughout the company (e.g. Inbound/Outbound Sales, Learning and Development, NAAS Initiatives and Analytics) to support common goals
• Serve as technical resource for staff, internal and external customers. Ensure all provided technology is utilized (i.e. SMART, Streets and Trips, FT.COM)
• 5-7 years of experience working in a medium-large organization with a minimum of 2 years demonstrated experience leading teams or projects
• Experience in the Financial Services industry is preferred
• Excellent leadership and technical skills
• Excellent analytical, training and motivational skills
• Strong ability to maintain confidentiality and a professional image
• Past supervisory experience including: makes hiring, termination, promotion and merit decisions
• Experience with outbound calling
• Develops solutions to a variety of problems; ensures solutions are consistent with organizational objectives
• Ability to perform multiple tasks in a fast paced, team environment
• Working knowledge of business desktop applications (i.e. Microsoft Word, Excel, Power Point, and Outlook)
• Prior sales experience preferred
• Guest service experience - Required
• Clear and professional written and verbal communication skills - Required
• Previous supervisory experience - Preferred
• Proficiency in Microsoft Office - Preferred
• RPOS and cash handling - Preferred
• Create cutting edge software test automation frameworks & tools that improve and optimize engineering efficiency
• Lead development team to partner with business areas to plan, program and execute automated testing frameworks for Transamerica Life & Health Products and Accumulation Products
• Demonstrate a thorough understanding of agile software development
• Coach staff on how to implement more effective and efficient test automation strategies and practices to ensure a high quality product is produced, with risk well defined and mitigated
• Demonstrate knowledge of New Business & Inforce systems and the business objectives
• Guide team in agile practices and development of team epics, user stories, acceptance criteria and tasks
• Insure conversations take place between developers, testers, business, product owners and stakeholders
• Help define, implement, and maintain quality assurance methodologies and processes that all stakeholders can rally behind, and that are in line with the larger Transamerica Quality Assurance organization
• Remain current with developments and trends in Agile, DevOps, Lean, test automation, and software programming practices while sharing gained knowledge with Transamerica/AEGON
• Participate in Transamerica/AEGON software & actuarial Communities of Practice and other professional software development associations or activities
• Passion for the continuous improvement of processes and methodologies used in the development of automated software testing solutions
• Experience with .NET & mainframe software development & systems
• Knowledge using Test Driven Development approaches (TDD, BDD, ATDD)
• Strong leadership, problem solving and decision making skills 
• Ensure that all allocated corporate events are
• Validated, checked and authorised within the required timeframes
• Processed in adherence to the operational procedures
• Ensure Operational Events are maintained at an absolute minimum, or where occurring are not repetitive in nature as part of managing key risk indicators
• Ensure that the correct templates are used for the generation of event details
• Ensure all failing messages are repaired and resent
• Ensure that the all instructions are processed and validated within the required deadlines
• Ensure all outbound advices are sent within the necessary deadlines
• Ensure all data entries are processed accurately and within the required timeframes
• Ensure that escalated client enquiries are answered within agreed service standards
• Ensure efficient allocation and management of work throughout the team
• Responsible for ensuring all cash entitlements resulting from assigned corporate events are positioned and credited to clients accounts in line with currency deadlines
• Compliance with Treat Client Fair policy and complaint procedure Ensure that all reconciliation issues and client queries are resolved in a timely manner and ensure that all supporting documentation is available
• To ensure the prompt escalation (same day) to the line manager of all matters which may present a potential financial loss or client service concern
• Continually ensure complete awareness of Client, Agent and Inter-departmental Service Level Standards / Agreements and ensure compliance at all times
• Interaction with people at all levels both inter departmental and across Global Custody and Fund Services
• Select, train, and develop employees in the Strategic Accounts, Administration department
• Coordinate the review and assignment of the support activities with Strategic Accounts and cross functional stakeholders to ensure complete understanding of the scope of the client’s requirements and adherence to schedule and quality of work
• Partner with sales and installation operations to ensure new business receives a perfect installation
• Manage the administration of contract execution/compliance activities for new location installations, new product installations and, program modifications
• Manage the creation, continuing maintenance and adherence to Aramark Uniform Services SOP’s for implementation activities
• Provide performance reporting to senior leadership
• Create and maintain weekly reports to leadership consisting of progress of all field & strategic account install and service projects
• Performs other duties as assigned or requested such document meeting notes, action items and project plan updates and distribute to appropriate stakeholders / participants
• Experience in Salesforce preferred
• Experience managing personnel
• Two to four years of relevant experience
• Project Management or logistics experience preferred
• General knowledge of Salesforce.com and Oracle Technologies
• Ability to drive cross-functional teams and diverse stakeholders to consensus
• Contribute to departmental efforts to define requirements for systems, processes, and enhancements to new and existing systems
• Ability to exercise sound judgment when prioritizing requests under tight deadlines
• Strong knowledge of Microsoft Office Products
• Detailed oriented
• Genuine credibility – the ability to model professionalism, agility and candid character
• Exceptional interpersonal and communication skills as you work with a diverse client base
• Ability to be innovative in your foresight; your role will require you to adapt to various situations whilst always representing the brand true to its legacy
• You must be flexible to work retail trading hours including weekdays and weekends, early mornings, late night trade and all holidays
• Candidates with a bi-lingual capability are encouraged to apply
• Supervises and oversees the daily operation to ensure proper staffing, capacity, efficiencies, crowd control and guest services standards are being met. Performs coverage of a specific attractions or haunted houses, responsible for overseeing the operation, responds to guest and operational issues, communicates with various operational partners and is the first responder to operational and guest issues
• Focuses on guest and employee satisfaction. Ensures that each employee is greeting and interacting and assisting guest while maintaining an efficient, safe and pleasant environment. Ensure that TSAT and GSAT initiatives and programs are in place to keep the workplace fun while increasing overall job satisfaction and efficiency
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Supervises and participates in all department activities, which includes setting priorities, providing work direction, monitoring performance and motivating staff
• Handles employee relations functions including interviewing and hiring staff, training employees, conducting performance reviews, resolving any personnel issues which arise, and handling any disciplinary actions
• Assists in developing and maintaining department policies and procedures
• Resolves difficult or more complex problems or situations arising in the department. Escalate critical issues immediately
• Provides feedback/suggestions/recommendations to manager on all important issues relating to the department or staff. Initiates appropriate action when required
• Provides input into preparation of the annual budget and department goals, and monitors monthly departmental performance against those budget and goal expectations
• Responsible for departments adherence to regulatory compliance and bank policies and procedures
• Monitor bank general ledgers to ensure daily/monthly balancing and reconciling of outstanding items/minimize financial risk to the company
• Supervise staff, coordinate daily workflow and monitor all functions within the areas of Print and Inserter Operations
• Compile, track and analyze operational data for metrics reporting and various ad hoc reporting requests; demonstrated analytical and problem solving skills
• Provide the department with overall expertise in MS Suite (complex formulas and worksheets) and overall PC applications
• Navigate and test z/OS Mainframe customer facing bank notices and statements in conjunction with Ricoh Process Director which is a web-based and server based application that sits between the Mainframe JES and the Ricoh printers
• Manages the Deposit Compliance and BSA training for all Mail Services employees
• Research and resolve issues and discrepancies found in manual and electronic processes in all areas of supervision
• Work closely with internal and external customers and vendors. Perceives and researches customers’ complaints and dissatisfaction with mail center production and procedures
• Provide input to the financial plan and control expenses to stay within the set-operating budget
• Maintain the Resilience One Business Continuity Recovery Plan for all areas of responsibility
• Accurately prepares and maintains accounting reports to meet Internal Audit specifications, including but not limited to FDT entries, daily GL’s, cost accounting forms, and volume worksheets
• Minimum of 3 years banking experience with knowledge of bank operations
• Up to 12 months related work experience coordinating, training, or directing employees
• Ability to read, analyze, and interpret general and business documents, technical procedures, or governmental regulations
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community
• Ability to effectively present information to top management, public groups, etc
• Ability to apply principles of logical and operational thinking to a wide range of intellectual and practical problems
• Proficient in the use of Excel, Word, Microsoft Office and overall computer/technology experience
• 2-3 years experience in production mail, print room or similar experience
• Business Results: Contributes to driving the productivity of the team to achieve store financial, revenue and expense targets. Monitors sales to ensure labor is utilized to optimize traffic and sales generation. Works closely with leadership team to measure the success of brand initiatives, in-store trends and market insights to drive sales
• Customer Centric: Supports the team in executing operational excellence by leveraging a customer centric mindset. Helps establish effective relationships to build brand loyalty
• Ambassador: Represents the brand and understands the competition. Upholds a high quality store experience for both the internal and external customer. Contributes to store involvement in community programs. Supports building effective cross brand and store center relationships
• Inspiration: Energizes the team to achieve results. Performs leader on duty responsibilities and other duties as assigned. Supports team performance through Growth Mindset. Communicates priorities to Brand Ambassadors; redirects activities as needed to achieve productivity standards
• Compliance: Holds self and team accountable to all Gap Inc. standards of performance. Supports efforts to reduce instore shrink activity through education, awareness and compliance. Ensures compliance to all Federal, Provincial, State and Gap Inc. employment requirements
• 6 months Gap experience
• Demonstrated ability to deliver results
• Basic business acumen skills
• Established time management skills
• Strong planning and prioritization skills
• Oversee and manage team of Ad Ops / Traffickers
• Create center of excellence around trafficking, practices, and principles, across the agency
• Work with Analytics department to ensure impeccable inputs
• Thought leadership within the technical, ad serving, and pixeling realm
• Supervise the day-to-day activities of the customer service associates with respect to the Correspondence function of the department. The activities include servicing investors and branches on requests/queries/grievance and in doing so, ensuring that all queries(complaints, requests, grievances) are handled in an accurate and timely manner
• Timely and accurate update of critical maintenance fields in Desert Rose
• To do quality check for bank files
• To work on BCP for every activity in Correspondence
• Ensure consistent and timely communication with employees of key information
• Recruit, train, motivate and manage employees within the Quality Assurance unit of the company
• Focus on employee development including career planning, succession planning, training, personal development and empowerment
• Plan the work for the team and decide allocation of work among the team members
• Periodically monitor quality of responses being sent out to investors and suggest improvements
• Attending and participating in department meetings
• Project work, personal development and performance review
• 3 years - 5 years related experience and excellent communication, leadership and technical skills
• Needs to be strong in problem solving and decision making
• Should have handled teams size of 20 to 25
• Business Results:Supports the inspiration of the team to achieve results and perform at a high level. Is knowledgeable about the competition and market trends to positively impact business. Drives productivity of the team. Monitors labor to maximize productivity, optimize traffic and achieve sales goals. Contributes to the implementation of product placement, marketing and promotional strategies. Supports strategies and processes that deliver results
• Customer Centric:Exceeds the expectations of internal and external customers. Establishes effective relationships to build brand loyalty. Fosters a healthy and productive environment where employees can maximize their potential. Ensures the team executes operational excellence through a customer centric mindset
• Ambassador:Represents the brand, understands the competitors and supports excellent tenant and community relationships. Promotes store involvement with our Community in Action programs. Upholds high quality store experiences for the internal and external customer. Supports effective cross brand and store center partnerships
• Builds Highly Productive Teams:Sources, selects and develops high potential talent, effectively assessing for skill and cultural fit. Accountable for team performance through, coaching and feedback. Teaches and trains Brand Ambassadors to build skill
• Passionate:Knowledgeable and passionate about Banana Republic, our customer and our product
• Accountable:Holds team and self-accountable to all Gap Inc. standards of performance. Supports efforts to reduce in store shrink activity through education and awareness. Ensures compliance to all Federal, Provincial, State and Gap Inc. employment requirements
• Planning and prioritization skills
• Assist in scheduling domestic, Canadian and TVE schedules as well as create, author and distribute schedule changes
• Accurately maintain monthly and weekly program schedules and calendars
• Assist in creating and disseminating schedule change memos and grids across the network to reflect revisions to the schedule
• Compile lists of movies to be screened and screen movies that are/will be scheduled on AMC
• Cross reference schedules with Operations to ensure the correct movie versions (letterbox, tv version, and special edits) are scheduled to air
• Track relevant competitive programming information by monitoring trade publications, theatrical release schedules, network events, etc. and document within a competitive calendar
• Maintain ratings documents to track specials performances and branded blocks
• Assist department in the brainstorming and development of stunts, promotions and other scheduling ideas
• Assist department in various special projects as needed
• Min years of experience – 2 years of Program Scheduling experience
• Technical experience – Excellent excel skills, scheduling/ad sales traffic database knowledge
• Degree and Certifications - Bachelor’s Degree preferably with film / communications major
• Managerial experience - Effective communicator as this position operates under specific timelines and interacts with other departments within the company
• Administrative Assistant to Area Executive and Regional President, WNY Commercial Banking. Responsible for performing high-level administrative/project oriented assignments for departmental executives, relieving management of day-to-day operations, and ensuring smooth functioning of department
• Supervises the daily departmental workflow of assigned unit (usually 4-8 employees), which may include exempt staff
• Provides a wide variety of administrative and staff support requiring high-level analytical and organizational skills to departmental executives
• Communicates and enforces operational and procedural changes to stay in compliance with Bank policies and/or government regulations
• Compose memos and other types of correspondence for departmental executives
• Prepare and maintain budget for department
• Prepare and arrange business presentations, management letters, and other communications ensuring materials are prepared in a timely and professional manner
• Schedule appointments and maintain calendar for managers
• Coordinates all travel arrangements and prepare business itineraries
• Handle a wide variety of situations and conflicts involving the day-to-day activities and operations of the department
• Bachelors degree, or in lieu of a degree a minimum of four (4) years work experience
• A minimum of three (3) years experience in department or comparable area
• A minimum two (2) years supervisory experience
• A minimum of four years' progressive secretarial/administrative experience
• Ensure theming standards are kept and maintained appropriately
• Coordinates, reviews, and approves weekly employee schedule
• High School or GED required
• At least 2 years of operations management/team leadership experience; or equivalent combination of education and experience
• Must be available to work on weekends, holidays and nights as required
• 06/23/16 HARRY POTTER, characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s15)
• Solid experience with Java applications development including XML, Webservices
• Java programming skills
• Excellent Object Oriented design and programming practices knowledge
• Good knowledge of UNIX/Linux
• Enterprise systems stability and reliability importance awareness and focus
• Proven Agile (and Scrum/ Kanban in particular) expertise, drive for self-improvement as well as improving team effectiveness and collaboration
• Supervises the preparation of profit and loss statements to provide management with information on financial accounts
• Experience working with generally accepted accounting principles and accounting software
• Good personal computer and business solutions software skills
• Good interpersonal skills for interacting with less experienced accountants and support personnel
• Good planning and organizational skills to balance and prioritize work
• Good presentation skills for educating internal clients on accounting principles
• Responsible for hiring of ski and ride school instructors. 
• Reports any professional development needs of staff to the Training Manager. 
• Provide real time feedback to instructors and end of season reviews
• Conduct Weekly/Daily Safety meetings and messaging for program
• Works productively, meets deadlines, dependable in keeping commitments, completes tasks in a timely manner, punctual attendance at work and meetings, shows consistent effort
• Need to be accessible to the internal and external guests
• Carry out strategies and initiatives to support Guest Service metrics
• Implementation of VRI Service Recovery Model, recovery, recognition and elevation 
• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions
• Achieve targeted or better worker's comp and property loss
• Assist with meeting or exceed resort and program EBITDA and margins
• Assisting with managing the Daily Sales and Labor reports
• At least 1 years sales experience
• At least 1 years RPOS experience
• PSIA/AASI Level 1 certification or equivalent preferred
• Operations-
• Interacts Effectively
• Manages Complexity- Must have the ability to analyze data quickly and accurately
• Must have a high level of proficiency with computer systems (Microsoft Office suite applications)
• Assist with maintaining budgeted goals for restaurant
• Assist with scheduling, timekeeping and payroll for front of house employees
• Completing daily revenue reports and safe audits
• Monitoring all front of house staff to uphold Breck Mountain Dining standards
• Completing coaching or disciplinary reports with employees as needed
• Maintaining proper cash handling procedures
• Interacting with guests and resolving issues
• Overseeing cleanliness of building
• Able to communicate English
• 2 years restaurant experience - Required
• 2 years bartending experience - Required
• 1 year supervisory experience - Required
• Able to lift at least 50 lbs
• Ability to communicate in Spanish- Preferred
• Open and close ticket and pass offices: count location vaults and banks, plan station assignments for staff, setup maze, monitor breaks and lunches, close stations and locations, drop station audit packs and bank deposits
• Manage daily hours of individual staff members to equalize hours between the staff and ensure that no labor is wasted
• Provide on-going job performance feedback and training to staff
• Create a fun, positive and supportive work environment
• Communicate information that the staff needs to be educated and effective at all times
• Complete mid season and end of season performance appraisals for direct reports
• Assist with new hire training and continual training for new policies and procedures as they are revised throughout the season
• Enter time and labor for all staff
• Ordering of change and office supplies to ensure that the offices are fully stocked
• Minimum 2 years guest relations experience
• Minimum 1 year supervisory experience
• Observes and reviews associate performance, identifies performance issues and implements remedial plans
• Involved in the interviewing and selection of security personnel
• Coaches and mentors subordinates, identifies training needs and recommends development programs
• Reviews or creates various individual department reports for management
• Researches, analyzes and reports on security issues to management
• Assists with coordinating emergency evacuation drills for the Home Office
• Operate a variety of tools and equipment specific to armed security duties, to include a radio, baton, handcuffs, Taser, handgun, and other firearms and weapons as required
• Assist and cooperate with law enforcement and other security departments
• Concepts, principles and practices of safety, security and law enforcement
• Federal and State Agency-mandated safety related regulations, Occupational Safety and Health Administration (OSHA), and Life Safety Code 101 (NFPA)
• Problem solving; ability to analyze, research and resolve questions and/or problems in a timely manner
• Deescalating situations and individuals
• Organizing and handling multiple tasks, prioritizing workloads and meeting deadlines
• Using a computer and electronic security system
• Microsoft Office applications (Word, Excel, Outlook and Access) sufficient to create documents, spreadsheets, business correspondence and reports
• Ability to create and present effective presentations
• Plan, assign, monitor, review, evaluate and supervise the work of others
• Train and develop subordinates. Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Communicate effectively, both verbally and in writing
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
• Associate Degree or equivalent with ten (10) years’ experience in law enforcement and/or military police or related security experience. At least one (1) year prior management experience required
• Schedule and supervise the sale preparation for commercial accounts ensuring that accurate vehicle and account information is obtained
• Establish and maintain a good working relationship with commercial account representatives and their staff
• Establish and maintain a close working relationship with major Factory and Fleet Lease operations, including major banks, etc
• Schedule sale for commercial accounts after completion of the pre-sale reconditioning and required paperwork
• Coordinate customer contact functions, such as redemptions, end of term lease, new car delivery and other customer inquiries
• Supervise the preparation of contracts, and pre- and post-sale reports as required by consignor
• Follow up on aging vehicles and monitor and records their status until they are scheduled for sale
• Develop new commercial accounts through personal and phone contact with potential customers
• Increase level of consignment with existing customers
• Supervise and direct the work of commercial accounts staff by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service
• Review departmental performance against key performance indicators and metrics and develop
• Also responsible for ensuring vehicles are re-ran if needed
• Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim
• Represent the perspective of Auction partners in development of OVE.com, Simulcast and Manheim.com business practices, processes and policies
• Lead and work on strategic projects for the Operating Location for online transaction customers on the various products and services provided by Manheim fulfillment
• Oversee the organization of vehicles into the quadrant system by ensuring they have been scanned appropriately and frequently (minimum of once per day)
• Communicate with various departments to ensure proper vehicle movement is made (i.e., sale ready or recon ready)
• Follow up on outstanding vehicle approval processes in communication with account coordinator and account representative as needed
• Obtain and utilize thorough understanding of vehicle check-in process, work order process flow, routing label, and overall lot layouts
• Assist in vehicle movement as necessary to ensure a smooth operational flow
• Assist manager in counseling and disciplining employees as necessary. Under the direction of the manager, plan, monitor and evaluate job performance, and conduct performance appraisals
• Supervise the team work flow and evenly distribute and reassign tasks as necessary
• Promote and maintain a team oriented environment
• Motivate team members and assist in setting individual goals and department performance standards
• Responsible for the training of new hires as well as ongoing development and refresher training of all team members
• Identify and implement procedures that help meet the department goals
• Identify and report troubled areas to management to enhance performance and increase productivity by reviewing management information reports, backlog reports and department standards
• Completes annual performance appraisals for team members
• Monitor team attendance according to departmental standards
• Initiate Corrective Active or the Performance Improvement Process as needed
• Assists in interviewing and hiring process
• 3 – 5 years’ experience managing or supervising a large team
• Strong management, customer care and leadership skills
• Strong organizational, multi-tasking, time management skills
• Demonstrates excellent interpersonal skills
• Ability analyze, solve problems and adjust to changing priorities
• Experience with MicroSoft office suite including Excel
• Manage technician and operator shift schedules to support test delivery requirements
• Ensure test priorities are identified, manage daily tasks, reacting to changing priorities where necessary
• Plan for upcoming test requirements to ensure manpower, equipment and facility needs are identified and escalated to D&R manager where future needs are compromised, providing options or solutions for addressing concerns
• Support tech leads with technician and operator personal and personnel concerns, escalating to Durability & Reliability manager where appropriate
• Support team in delivering preparation of vehicles for safe on-road testing
• Identify technician and operator development needs through skills matrix, and create development plans to ensure development needs are met
• Monitor and stratify technician and operator performance in terms of test completion, TIR identification and quality. Support D&R manager in performance development reviews where appropriate
• Support Durability & Reliability manager in identification and planning of future resource and testing facility requirements
• Identify specific instrumentation and material or facility requirements from test engineers in order to plan for successful future test execution
• Manage technician and operator timecards and PTO through the Kronos system
• Demonstrable team leading skills in a dynamic and fast paced environment
• Experience with MS office tools (Outlook/Excel/Word/PowerPoint/Project), and Adobe products
• Experience working with various test labs and proving grounds with broad contacts in the field of automotive testing
• Ability to follow oral, written, email, and text message instructions
• Establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment to achieve common goals
• Maintain top level professional integrity and appearance as an automotive supervisor
• Extensive knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Ability to operate and maintain a wide variety of hand and power tools, shop tools, and shop equipment, for the servicing automobiles
• Ability to operate and use diagnostic scan tools, scopes, meters, and other test equipment
• An Associate Degree in Engineering or Automotive Technology from an institution or Automotive OEM Test Technician Training, or the equivalent in experience and evidence of exceptional ability
• A minimum of 5 years of automotive experience as an Automotive Test Technician
• Must have valid driver’s license
• Be an advocate for our Fans by owning their problems and/or questions and working relentlessly to deliver an amazing Fan experience
• Maintain and Protect Fan data, including documentation of discussions, issues, requests, and other relevant information
• Act as a subject matter expert on order management and custom care systems
• Be heavily involved in the design, development, and training of internal processes surrounding customer communication and order flow trouble shooting , processing, and management
• Provide support for the business operations
• Lead an experienced and energetic team in size from 5-20 Fan Services agents whose main focus is to monitor order flow and processing in the new Order Management system while managing orders in our current system
• Partner with stakeholders from across the organization to create a seamless order management experience for the fan
• Sports Fan, Knowledge of Sports, Sports Apparel Fan…By Fans, For Fans
• Excellent Problem-Solving and Follow-Up Skills
• Ability to Adapt, Respond, and Prioritize Fan Needs
• Excellent Verbal and Written Communication Skills: Active Listening; De-escalation Skills; Proper Spelling and Grammar
• Ability to Effectively Communicate Empathy to our Fans
• Strong Attention to Detail
• Ability to Work in Fast Paced Environment that Values Feedback at All Levels
• Strong analytical and creative problem solving skills
• Ability to adapt quickly to an existing, complex environment and the ability to quickly learn new concepts and software is necessary
• Excellent teamwork skills required
• Familiarity with Microsoft Products
• Experience Working with Ambiguous Situations
• Sports Fan! Bachelor’s Degree in Logistics, Supply Chain, or Management preferred
• 2+ Years Management Experience, preferred
• Experience working in an E-Commerce or Direct to Consumer retail environment
• Experience with IBM/Sterling, Manhattan, Oracle or similar OMS technologies strongly preferred
• Sense of humor, willingness to laugh at danger and an appreciation of the ironic are all pluses
• Provides customer service using proper selling techniques and product knowledge. This includes approach and customer contact; determining customer's needs, communicating product features and benefits; suggestive selling, building the sale and multiple selling and closing the sale. This applies to both in-store customers as well as customers who call the store
• Develop product knowledge of store merchandise to enable you to educate the customer on product features and benefits
• Correctly measuring and fitting the customer to appropriate NB product, communicating current store promotion and correct price, and reviewing features and benefits
• Keep floor area neat and organized. This includes stock and inventory functions, i.e. labeling and price marking items and merchandising apparel as needed. Organize and fill sales floor to maximize selling
• Perform cash register duties using POS procedures. Accurately follow company and retail division procedures to handle payment transactions (Open, Maintain, and Close Cash Register). Obtain management approval for specific transactions, as instructed. Package merchandise appropriately and inform customer regarding exchange and return policy
• Protect Company Assets by greeting customers; attach and detach security tags (if provided); Report shrinkage and security violations. Monitor floor merchandise
• Ability to perform basic maths and have basic PC and/or cash register skills. Past retail experience desirable, but not necessary
• Must demonstrate strong customer service skills, good verbal communication skills and enjoy working with the public. Must demonstrate ability to work in a team environment
• Ability to lift 15 - 40 pounds
• Flexible work schedule includes weekends and holidays
• Generate team’s activities reports
• Generate and analyze ticketing system (JIRA) reports
• Assist manager in developing and improving procedures given the current systems utilized and new systems being developed
• Recommend and implement changes/additions to group procedures to increase efficiency and/or accuracy
• Ensure the team’s initiatives spreadsheet is regularly updated
• Set team’s goals and recommend goals for department
• Four year bachelor’s degree required (majors of preference include: business, communication, English). Advanced degree a plus
• Understanding of the basic aspects of the sales and marketing processes. What are the activities that make up a “day in the life” of a sales and/or marketing employee?
• Understanding of a financial company business model and its operations
• Exposure to business user support, process analysis, workflow changes and change management
• Two years of supervisory and/or leadership experience required
• Communicate effectively with all levels of management; ability to tailor communication style based on audience; ability to get others to want to collaborate with you; strong facilitation skills
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Successfully engage in multiple assessments simultaneously
• Understand of how to interpret sales and marketing business needs and translate them into improved and more effective processes
• Excellent oral and writing skills (for requirements and process documentation, etc.). Must be extremely detail oriented
• Microsoft Outlook, Word, Excel (advance knowledge helpful), PowerPoint (advanced knowledge key), Visio, MS Project etc
• Ability to present recommended solutions to a variety of issues and problems (solutions that are consistent with organization objectives)
• Very good interpersonal and people-management skills
• Possess adaptability and ability to shift priorities in a fast-paced
• Possess ability to resolve issues within the team and to develop and manage the team members
• Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, provides assistance in pre-sale inquiries and assists in client evaluation
• Analyzes business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions
• Supervises the development of scope of services and requirements definitions. Assigns, structures and supervises team deliverables to meet project schedules
• Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry
• Identifies additional product/services opportunities in client organization and follows up with business development team
• Two or more years of leadership/specialized experience
• Analytical and business process development skills
• Act as a mentor who can train and lead a sales team with effective communication
• Establish professional, yet personalized rapport with customer upon contact; by phone or in person
• Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
• Describing and promoting product in line with customer's express needs as well as promoting purchase of related products
• Stocks shelves, counters, or tables with merchandise
• Previous retail sales experience - required
• Commitment to exceptional customer service
• Subject matter expert for accounts receivable processing, including execution, distribution of work, work flow approvals and quality assurance of key processes to ensure compliance with policies and internal controls
• Review and approve account analyses, reports, reconciliations and journal entries
• Regularly communicate with business owners regarding receivables activity; resolve escalations
• Manage the processing of membership dues
• Manage customer service requests and inquiries
• Oversee receivable projects and performed related tasks and duties as assigned by management
• Perform accounting tasks to assist in month-end receivables close procedures
• Set and ensure appropriate risk management and audit controls are in place, including maintenance of related documents and quality assurance
• Maintain and update control matrices, policies, procedures and work instructions; ensure staff is supported and trained
• Liaison with key business owners in IT, SCO, Core Dues Team and Specialized Communities to maintain open lines of communication and effective/efficient processing
• Interact with internal and external auditors to assist in completion of audits
• Supervise staff, assist with interviews, develop work plans, conduct performance evaluations
• Identify and coordinate areas for improvement to increase operational efficiencies and maintain open communication with project and technology stakeholders
• Accounts Receivable Specialist(s)
• Ability to plan, prioritize and organize work effectively for self and team
• Maintain SLAs for timeliness and accuracy for all work
• Manage and address backlogs
• Quality and impact of operational efficiencies
• Timely and accurate close cycles
• Audit results
• Proficiency in Microsoft Word, Excel and Access
• Strong initiative and drive to work in a dynamic and changing environment
• Must demonstrate strong interpersonal and communication skills, accuracy, initiative, attention to detail and analytical problem solving
• 2-4 years of related accounting experience
• Bachelor’s degree in accounting/finance or related field or equivalent combination of education and accounting experience
• Experience with Oracle and NetForum accounting modules
• Review, Compilations, Preparation of Tax Closings, and tax preparation
• Assisting with client strategic business issues including profitability, business transfer, employee retention to name a few
• Assist with the coordination of the day-to-day duties of planning, fieldwork and wrap-up
• Deep understanding of accounting and reporting standards
• Develop reasonable time budgets and coordinate audit requests to meet time constraints and client deadlines
• Contribute to a strong client relationship through positive interactions with client personnel
• Bachelor's degree required in Accounting
• CPA or (in progress)
• Minimum of 5 years of experience gained within a public accounting firm required
• Knowledge of sales tax and preparation of related forms is also necessary
• Demonstrated teamwork and leadership skills
• Ability to work independently, but also work well with others
• Outstanding analytical, organizational and project management skills
• Proficient in Microsoft Office Applications
• Knowledge of Profx, Caseware, and Go File Room is a plus
• Demonstrate a command of project management skills exhibiting the ability to complete and deliver products and services in a timely and efficient manner
• Manage lower level associates, providing timely verbal and written feedback including conducting annual performance evaluations
• Exhibit expertise in assigned areas/departments of the firm
• Demonstrate ability to resolve technical and client service issues and/or problems independently
• Recognize and capitalize on opportunities to provide additional services to clients
• Monitor and manage hourly yields realized on engagement or client billings, pursuing cost savings and raising ideas from others and self
• Prepare billing worksheets as per firm schedule and procedures and communicate with clients to ensure satisfaction and retention
• Communicate effectively (verbal, written, presentation skills) with all levels of associates, HQ personnel, management, partners and clients
• May act as advisor to lower level associates
• Actively participates in professional associations/affiliations
• Assist in firm management/administration functions as assigned by the partners
• Personnel responsibilities such as hiring, termination, promotion, demotion, assignment and performance feedback
• Minimum of 5 years of experience in public accounting, corporate accounting and/or tax accounting required with a minimum of 1, but typically 2 +, years of experience as a Senior Associate
• Proven ability to assign work, guide employees and complete projects on time and in budget
• Bachelor’s Degree in accounting OR Bachelor’s Degree plus requisite accounting coursework
• Certified Public Accountant (CPA) License from appropriate state
• Demonstrated ability to communicate effectively both verbally and in writing to direct reports, management at higher levels and clients
• Passed exams or CPA License (active and in good standing) from appropriate state
• Active state driver’s license and proof of adequate automobile insurance
• Sitting (6 – 7 hours); sedentary work
• Visual Acuity to perform (6 – 7 hours)
• Keyboarding/fingering (5 – 6 hours)
• Talking & Hearing (6 hours)
• Travel to different job sites including MGO offices, client offices, and/or trainings/conferences (1-3 hours)
• Viewing of computer screens
• Preparation and analysis of data and figures
• Research/reading
• Denotes Essential Job Function
• Supervise the development, documentation, and maintenance of AICPA Peer Review Program administrative policies, objectives, workflows, and other documentation
• Supervise the development of end-user documentation for software used to administer the AICPA Peer Review Program
• Facilitate development and delivery of ongoing stakeholder training, including coordination of annual conference sessions
• Serve as operations staff liaison to Administrative Advisory Task Force (AATF) and as operations staff liaison to Education Communications Task Force (ECTF)
• Collaborate with staff and external stakeholders to define processes in support of new programs and initiatives
• Coordinate with technical staff to maintain guidance for the administration of the Program
• Administrative Assistant(s)
• Ability to structure technical work
• Ability to coordinate and deliver multiple projects on tight deadlines and prioritize appropriately
• Ability to write using clear and concise language that adheres to customer-established standards
• Excellent knowledge of the English language, grammar, usage and composition
• 2 - 4 years’ supervisory experience
• 2 - 4 years’ experience developing system documentation
• 2 - 4 years’ experience developing training material and providing training
• Prior supervisory experience highly desired
• Degree in technical field a plus
• Evidence of leadership ability and potential to effectively supervise a department
• Excellent oral and written communication skills required
• Knowledge of SAP (or other ERP system), and production control systems is a plus
• Manufacturing and/or Distribution Center experience is desirable
• Must be able to cover any shift
• Supervises the manufacturing functions across one or more shifts, which includes reviewing production orders or schedules to ensure the manufacturing of product(s) is completed and scheduled delivery dates are met
• Evaluates, develops and ensures appropriate training processes are completed when employees move to different jobs
• Coaches and develops employees in, problem solving, scheduling, equipment problems, training, etc
• Works with safety committee by attending safety meetings, working on safety projects, supporting safety within their department(s), completing safety surveys, and performing safety training
• Supports employees in the area of quality assurance. This includes ensuring quality requirements and procedures for the department and plant are understood and met within all departments this position supervises
• Resolves employee relation issues through effective remediation techniques. Utilizes human resources and/or manager to assist in solving unresolved work-related problems
• A minimum of three years experience in a similar role
• Personal appearance and presentation must be strictly in line with company standards
• Experience in a customer service role with face-to-face customer contact
• An accounting/finance degree from a recognized university
• Financial services experience is an advantage
• Must have excellent oral and written communication skills in Polish and English language
• A minimum of 3-4 years of financial accounting or audit experience is required – preferable an experience in accounting for management company (TFI)
• Team working skills essential
• Experience with automated financial systems, including a general ledger is required
• Knowledge of US GAAP or Local GAAP or IFRS and industry standards
• Knowledge and exposure to international accounting issues, currency translations and consolidations
• Good understanding of financial processes, practices and applications
• Ability to take ownership of and responsibility for work
• Pro-active and flexible in organizing work responsibilities
• Ability to identify and resolve technical problems
• Ability to work to deadlines
• Strong Excel skills and systems orientation
• Bachelor’s Degree in Engineering, Organizational Leadership or Business discipline is required
• Minimum of four (4) years of experience in manufacturing or related operations is required. Two (2) years of lead or direct Supervision experience required
• Experience within a GMP and/or ISO regulated manufacturing environment is preferred
• ISO9001 or ISO13485 is preferred
• Experience with NCR process, CAPA and other quality system components is preferred
• Basic understanding and working knowledge of Lean Six Sigma/Process Excellence Tools is required. Lean Six/Sigma Training and/or Certification are preferred
• General knowledge regarding capacity planning including ERP and Manufacturing Processing Systems (MPS) is preferred
• Demonstrated experience with revising site documentation to improve operations (logbooks, process sheets, work instructions, training guides, etc)
• Must have PC knowledge with experience using Windows and Microsoft Office software
• Demonstrated leadership capabilities to drive talent development
• Demonstrated strong project management skills are required; the ability to lead and facilitate project improvements
• Ability to effectively communicate and interface with all departments and levels of management
• Experience with clean room environment (ISO class 7 and 8) is preferred
• Ability to work 1st Shift position (6:30 am – 3:00 pm – Monday – Friday) is required
• Ability to work locally in West Chester, PA is required
• Potential domestic travel up to 10% maybe be requiredProduction
• Responsible for leading and directing all dish room, liquor/beverage process employees
• Ensures quality production standards are maintained for all accounts
• Maintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies
• Prepares management reports (ex. attendance, HACCP and labor) reports as required
• Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures
• Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications
• Ensures that all products are coded according to the company procedures
• Conducts inventory of the company products and customer materials to ensure proper usage and minimization of waste
• Completes required requisitions for the Storeroom to ensure adequate supply is maintained
• Responsible for maintaining daily temperature logs and other logs and reports as required
• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner
• Controls food cost and other controllable costs
• Work with management staff to improve performance of the unit
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
• Manages work flow balancing - - the division of responsibilities amongst employees on each shift
• Manages daily manpower planning including assignment of responsibilities and workstations
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
• In conjunction with department leaders determines number of employees needed by shift
• Responsible for employee retention and monitors employee turnover
• Minimum 2 years supervisory experience working in a high volume, manufacturing, food production, and/or restaurant /catering environment or equivalent experience in the related field is preferred
• Direct supervision of the Peer Support Specialists and Peer Bridgers staff
• Participate in leadership of multidisciplinary teams
• Coordinate all services with the case management supervisor
• Represent Harborview at RSN meetings and other clinical committees
• Assess services for opportunities to improve peer support services
• Develop initiatives and projects for improvement
• Use best practices and provide clinical supervision for direct reports
• Set reasonable short and long- term unit/department goals
• Establish effective work priorities, methods and project flow for assigned workforce
• Run effective meetings, teams, etc that produce tangible, timely results
• Maintain competent employees through the orientation, evaluation, feedback, continuing education, competency standards and formal disciplinary action processes
• Collaborate with other relevant clinical disciplines to assess and address the needs of patient populations served
• 5 years general experience in the oil/gas industry
• Experience in a Cryogenics or processing plant
• Experience working with pressure vessels and equipment
• Basic computer use skills with emphasis on Microsoft Office
• High school or GED education
• Responsible for providing application and end user technical support as required for the Operations Department. This support includes the implementation of hardware and software required to perform and/or optimize business processes
• Monitors system performance and end-user utilization to be able to troubleshoot and remediate identified performance issues, bugs, etc. and identify improvement opportunities in overall system utilization. Works with the EAM Development Group in identifying technical solutions to address gaps in the application functionality or end-user training needs
• Performs application audits to ensure standardization and compliance with company business practices and processes
• Develops the capability within the systems to present and utilize data and information for use by end users and management for improved maintenance and business decisions
• Develops materials for training end users on application enhancements and new business processes as they are implemented. Provide for the necessary support to Operations in the context of a management of change process
• Inspects all aspects of operations within the area assigned
• Maintains work schedules and on call schedules for the area assigned
• Reviews daily reports for accuracy
• Makes callouts as needed to keep operation running and uninterrupted as much as possible
• Schedules pipeline pigging operations
• Reports all safety and environmental issues to Superintendent
• Understands and develops good safety habits
• Takes care of company vehicle and equipment
• Maintains a safe work environment. Dawns proper PPE for the task and set a good example for others
• Seeks out new ways of doing things
• Supports maintenance group with help where help can be utilized (i.e. running parts and having equipment ready for service and/or repair)
• Develops the employees' skills to increase the areas operating performance, such as safety, environmental, regulatory, operations, maintenance, equipment, facilities, and team participation
• Keeps lines of communication open between direct reports and other company personnel
• Develops a cost effective approach to doing business
• Assures that all DOT records and inspection are current and up to date
• Helps out in other areas of the business as needed
• Reports all excessive downtime to appropriate people
• Completes appropriate documentation and paperwork
• Maintains Company vehicle in good operating condition
• Continues to look for better and more efficient ways of doing things
• Assists managing yearly budgets and capital projects
• Keeps safety in the forefront of every task performed
• Experienced in adjusting and making major repairs at Magic Circle Yard and associated equipment
• General knowledge of compressor stations, gathering system, and processing plant operations
• Working knowledge of mechanical equipment
• Knowledge and experience in safe handling practices of flammable gases, liquids, and high pressure systems
• Follows company policies, practices, and regulatory requirements
• Customer orientation
• Ability to effectively present information in a one–on-one and small group situation to other employees of the company and outside contractors
• Basic math skills (addition, subtraction, multiplication, division, fractions, decimals)
• Apply common sense understanding to carry out day-to-day operation issues
• Be able to make quick and reasonable decisions in sometimes-adverse conditions
• Uses physical force to lift, push, pull and hold equipment/tools
• Climbs and works at various heights. May work in a standing, sitting, lying down, crouched or kneeling position
• Routinely reacts to visual, aural and other signals, including alarms and instructions, and is required to visually inspect work
• Regularly bends, stoops, moves from ground level to higher levels, raises/lifts from ground level a load up to 50 lbs., manually transports a load up to 75 lbs., and applies up to 150 foot pounds of torque
• Regularly gets into and out of vehicles and rides over rough roads
• Walks an average of 5 miles per day, up to 7 miles per day
• Candidates may be subject to Department of Transportation (DOT) drug and alcohol testing requirements,
• Subject to overtime and call-outs
• Works mostly outdoors, in and around mechanical, industrial and electrical equipment
• Required to climb about equipment and work in confined areas (i.e. tanks, between compressors, vessels)
• May be subject to work in hazardous conditions including hydrocarbon vapor, adverse weather conditions, and extreme temperatures
• Wears safety equipment as required
• Prepares, provides and updates maps and data sets for clients (company engineers, Operations, Business Development, etc). Provides GIS technical support and develops solutions for all application improvements
• Manages and maintains the GIS database through editing and quality assurance best practices. Incorporates GIS data from various sources and in various formats into the GIS system. Provides GIS technical support develops solutions for all application improvements
• Acts as the primary department interface relative to GIS with GIS Vendor, Operations, Engineering, Integrity & Reliability, Business Development and other departments
• Develops, implements and manages workflow processes to ensure that GIS system is updated timely, accurately and completely
• Develops implements and manages processes to perform routine data analysis and generates reports that are accurate and repeatable with minimal manual data manipulation. Managers mapping and data distribution methods that allow the business to leverage GIS
• Collaborates with other departments to define and coordinate data management processes including survey data collection, inspections and project completion reports
• Leads and directs the work of other GIS Professionals
• Minimum 5 years relevant GIS experience in the refining, chemical, natural gas processing, compression and/or pipeline operations industries required
• Experience in Esri ArcGIS for Server and PODS database preferred
• Experience with GME, Geocortex, DeLorme Xmap, the Esri platform, CartoPac, and New Century Software preferred
• GIS functional administration experience preferred
• Proficient in the use of personal computers, including Microsoft Office Suite; ESRI GIS software (current version); other GIS software (DeLorme, Trimble, etc)
• Ability to work in a fast-paced collaborative team environment
• Maintain a high level o faccuracy, detail and productivity in all aspects of work and systematically organize large amounts of data, files, and information
• Ability to effectively communicate with field operators, engineers, office administrators and management
• May require additional work hours, overnight travel and/or weekend work for project completion
• Manages overall coordination of all controlled documentation within Logistics and supports establishing non-controlled document storage best practicesMaintains design and construction documentation, operational document, compliance documentation, among others
• Facilitates documentation discovery, categorization, digitization and entry into the corporate DMS and integrated systems
• Maintains documentation and indexing for Drawings, Alignment Sheets, etc. Establishes file indices, documentation numbering and indexing, and associated documentation
• Visits existing and new Assets to locate documentation (paper and electronic) and facilitate the gathering of information, labeling, indexing, transfer, staging, storage, and scanning to ensure all technical and regulatory information is obtained, indexed and electronically filed for easy identification and retrieval. Supports retrieval and incorporation of documentations from previous owners relative to newly acquired Assets
• Supports document change requests, and ensures all changes to Process Safety Management (PSM) documents follow a formalized Management of Change (MOC) workflow
• Administers the document lifecycle (author, approve, publish, revise, retire, archive) relative to engineering, environmental, quality, operations, Right of Way and procurement documents and other project business policies and procedures
• Develops and maintains the document program, procedures and indices. Supports document review requirements by managing document review schedule. Updates external standards/specs and maintain tracking system
• Manages document processes and systems to ensure control and availability of documentation to personnel. Assist personnel with locating, retrieval and copying of documents
• Minimum seven years of experience managing electronic and paper documents in an engineering environment required
• Working knowledge of GIS data management, including alignment sheets, centerlines, ROW documents, etc. required
• Knowledge of Industry Codes and Standards, such as CFR, ASME, API, NACE, OSHA, NBIC, etc
• Strong verbal, written, organizational, time management and interpersonal skills
• Strong computer skills, including working knowledge of MS Office, SharePoint and SAP, OpenText
• Understanding of Data Management, Data Governance, Document Control best practices, Legal Retention schedules
• Provides guidance to deliver efficient work procedures, work schedules and workflow
• Monitors contractual delivery orders, contract funds status, customer satisfaction and satellite job sites for contract compliance
• Supervises, coordinates, assigns duties, provides leadership and reviews the work of assigned staff and/or contracts for exactness, neatness and conformance to policies and procedures
• Monitors and fosters harmony among the crew complement
• Reviews composite reports from individual reports of subordinates prior to submission
• Provides guidance to correct errors and complaints
• Monitors work sites during and after completion to determine safety, quality and completeness
• Monitors the process of work orders, labor time sheets and material requests for accuracy prior to submitting
• Prepares written and oral reports to the Program Management staff as required
• Performs all other position related duties as assigned or requested by Program Manager
• Knowledge in Billing Cycles
• Ability to make sound decision and strong interpersonal skills while representing the company in a positive manner at customer meetings
• 1) Determines work procedures, prepares work schedules, and expedites workflow
• 2) Issues written and oral instructions
• 3) Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
• 4) Studies and standardizes procedures to improve efficiency of subordinates
• 10) Reviews all work order, labor time sheets and material requests for accuracy before submitting to work control for action
• Experience in one of FTS departments is highly desired
• Previous experience in supervisory or team leader roles (including acting Supervisor, Seniors acting as any of FTS departments’ project/initiative/process lead or equivalent) would be viewed favorably
• Completion of local Regulatory Security Courses would be viewed favorably
• Directly supervises 1-13 employees within a team
• Ideal candidate will have 5+ years of related residential loan servicing experience and a minimum of 2 years supervisory experience
• Monitor staff to ensure that high quality service is provided to internal and external customers
• Provide coaching/feedback to employees resulting in improved performance
• Addresses escalated customer calls in a timely manner
• Ability to evaluate customers current status and offer all applicable solutions
• Provides high level of customer service under difficult circumstances and has the ability to diffuse customer dissatisfaction to result in a positive outcome
• Adheres to the highest and best use of client tools/technology to achieve the best workout results for the customer
• Adheres to approved call management techniques to ensure contact remains consistent with regulatory and compliance guidelines
• Work with management on plans for future departmental enhancements
• Assist Manager as needed
• Strong knowledge of call center/collection environment and customer service is required
• Ability to lead a team effectively
• Excellent decision making ability
• Ability to perform calculations using calculators and systems
• PC skills, windows environment, word processing, spreadsheets, and E-mail software
• Remain current on programs, products and guidelines
• Ability to adapt to a rapidly changing environment
• Strong de-escalation skills
• Strong analytical and organizational skills
• Bachelor’s degree preferred or equivalent work experience
• 4+ years Mortgage Banking, Regulatory Compliance, or Auditing experience, including demonstrated knowledge of federal and state regulations pertaining to mortgage origination and servicing activities
• Highly motivated, self-directed, proactive, self-disciplined and team-oriented
• Ability to work independently and under pressure in a fast-paced and dynamic environment handling multiple competing tasks simultaneously to closure
• Excellent oral and written communication and interpersonal skills
• Ability to execute under tight deadline and effective dates
• Strong analytical and skills; detail oriented
• Demonstrated ability to execute within a rapidly changing regulatory environment
• Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, PowerPoint, etc.)
• Knowledge with PHH Loan Origination Systems and Mortgage Servicing Platforms preferred
• Review of all risk indicators to ensure timely resolution
• Plan for/implement staffing requirements
• Prepare and administer periodic performance reviews
• Ensure cross-training amongst team members
• Escalation point for client issues- ability to deal with higher level client management and higher level internal staff in dealing with issues
• Recognition of the need for further technology to enhance efficiency and reduce operating risk; and assist in design of new technology initiatives
• Ability to apply independent judgment and decision making within the functional area of their expertise as well as other areas throughout SPTC operations as needed
• A credible, knowledgeable resource to those Analysts and Specialists performing the operational processing and provides leadership across SWP operations. This will include internal and external clients as well as the development and implementation of Special Projects
• Works with other Supervisors & Teams across SWP operations
• Performs ‘ad hoc’ project management, coordination and execution for the assigned operational competency
• Work with various operating units, including implementation teams, and change management teams
• Participates in and drives efforts to design operations processes with Senior Management
• Provides standardization, scale and improved risk reporting to all activities
• Monitors administrative policies and procedures
• Train and mentor team members
• Maintains current procedures and makes recommendations for process/system improvement
• Minimum of five years of experience in bank back office payment operations specifically CHIPS and Fedwire formatting and structure in a international Money Transfer environment
• Familiarity with SWIFT processing including message type and fields used for transaction processing. Understanding of NY Clearing House (CHIPS) and Federal Reserve Bank (Fedwire) systems, processing and funding
• Payment system knowledge of CHIPS, Fedwire and payment system software (Montran experience a plus but not mandatory)
• Bachelor's Degree or equivalent business experience
• Understanding of regulatory and compliance procedures as it relates to transaction processing
• Understanding of Money Transfer processing from end to end
• The position hours will be 12:30 AM to 08:30 AM and there will be a two to three month period of training during the day shift of 09:00 AM to 05:00 PM
• Any graduation with 7+ years of experience. With 1 to 2 years of experience in leading teams
• Transfer Agency knowledge,
• Strong Oral and Written Communication skills
• Go-getting attitude
• Self Driven
• Responsible for a team of average 10 individuals
• Functionally responsible to deliver Transfer Agency services for Intl TA offices
• Fully informed about local Policies and Procedures
• Interact with Asia/ Europe/ US offices, therefore be culturally aware and informed about cultural and demographic differences
• Inter-personal communication
• Coaching and delegation
• Influencing and persuasive
• Self-awareness
• Minimum of three years related business experience
• FINRA Series 6 and 63 licenses required within 60 days of hire
• Demonstrated verbal, written and interpersonal communication skills
• Experience in team work, leadership, and developing others
• Proficiency with PC-based software. Microsoft Word, Excel ,and PowerPoint preferred
• Ability to work independently and/or lead a team on multiple projects
• Bilingual (Spanish) a plus
• Planning, organizing, and scheduling instructor staff to business volumes
• Assisting instructors with setting and reaching personal and resort goals
• Managing labor to established financial and risk margins
• Holding employee behaviors to corporate and departmental standards
• Managing staff to guest expectations through observations, counseling and individual feedback
• Completing annual performance reviews for assigned staff
• Training to keep the ability to ski/ride at or above level 2/3 certification
• Performing administrative duties in timely manner, particularly those associated with hiring, scheduling, evaluating and separating assigned staff
• Being able and willing to work in a team setting
• Adhere to and support resort wide safety initiatives and safety standards
• High School Education- Required,
• College Education - Preferred
• Min 5 years teaching experience with kids and adults - Required
• PSIA or AASI Level I Certification - Required
• PSIA or AASI Level II Certifcaition - Preferred
• Supervisory experience - Required
• MUST be able to start work by October 17, 2016
• Plans, controls, schedules and supervises subordinates in analyzing, evaluating and developing new operating procedures, coordinates section activities with appropriate user personnel
• Develops, reviews and updates written maintenance procedures, instructions and schedules
• Ensures the timely completion of preventive and predictive maintenance Fire Life System programs
• Assist engineer to identify and propose solution to improve equipment or system reliability
• Coordinate FSR request and close in timely manner
• To support others miscellaneous request when required
• To supervise repair work when required
• Set and align goal for FLS team under Utilities I
• To escalate to immediate Engineer, Facility Manager & Facility Director when required
• Bachelor degree in Business or Engineering
• 4-7 years experience in a related field
• Excellent leadership, strong communication, problem solving, analytical, prioritization and multi-tasking skills
• Working knowledge of continuous improvement principles (e.g. lean manufacturing, ACE, QCPC)
• Demonstrated leadership skills with direct supervisory experience
• Success working in a high energy and fast paced manufacturing environment with the ability to adapt to changing business conditions
• Must be team-oriented with excellent interpersonal skills
• Ability to present concepts, obtain information and work with cross-functional teams, excellent oral and written skills, ability to communicate clearly and concisely
• Self-directed and able to learn quickly with a strong ability to drive and deliver results
• Support the accurate & timely completion of team activities (processing financial/non-financial transactions/Document management)
• Study and adopt/share best practices to improve efficiencies
• Capture and document the systems requirements of the team and communicate to the systems support teams within acceptable timelines
• Escalate transactions that have been missed out during system process and other system bugs to the technical team and follow up for resolution
• Generate proper MIS on the activities of the branches, so that the management team is informed of both the achievements and the requirements
• Manage the inflow and ensure service standards are meet and quality levels are maintained during times of spike in volumes
• Personal Development, Performance review and Training
• Responsible for PMP & IPP processes of the team members reporting into
• Ensure that Investor complaints and queries are resolved in a speedy manner to enhance customer satisfaction where these relate to the Operations of the company
• Bachelor’s degree in Business or related field preferred
• Strong personal computing skills, knowledge and ability to use Microsoft Office (Word, Excel, PowerPoint, etc.), required
• Excellent organizational, customer service, analytical and problem solving skills
• Five years of related healthcare experience required, hospital pharmacy experience preferred
• At least one year of supervisory experience is required
• Manage/coordinate all projects that occur within assigned states
• Delegate and supervise daily work activities of assigned Teammates
• Provide input to manager regarding Teammate performance
• Serve as high level expert in all regulatory matters related to ESRD licensure and certification
• Bachelor’s degree preferred - progressively responsible work experience in related area may be substituted in lieu of degree on a year-for-year basis
• Experience in the following areas is considered relevant and preferred
• Provide leadership and direction to insurance specialist and pharmacy technicians in a high production environment
• Manage the employee hiring process; develop or update job descriptions; develop performance expectations, identify essential functions, skills and abilities required; assign work shifts; complete position requisition forms; and ensure compliance with company processes for interview and selection of employees
• Motivate and coach teammates to achieve continuous improvement and operational excellence
• Assist in the development and maintenance of teammate training, reference and audit tools
• Assist in the development and implementation of Standard Operating Procedures (SOPs) and job aids for all functions performed
• Coordinate with the management team to plan production staffing requirements on a daily, weekly and quarterly basis
• Develop a strong understanding of the insurance verification, adjudication, back-end billing process and become a subject matter expert on the insurance queues and billing workflow within the first 6 months
• Propose creative solutions to manage daily workflow and temporary labor shortages
• Maintain absolute compliance to all applicable regulations via a thorough practice of documentation and organizational skills
• Prioritize work to meet daily and competing deadlines
• Create and maintain relationships with the DaVita Rx Pharmacy operational Directors, Managers and Chief Pharmacists
• Demonstrates "leadership by example" in projecting a positive attitude, and involvement in DaVita Rx teammate activities
• In assigned area of leadership, this position will demonstrate expert knowledge and training for employees, as well as serve as initial response for problem or process review
• Ensure all DaVita teammate management responsibilities are met including but not limited to ePCNs completed in timely manner; teammate relations issued handled appropriately; personnel files maintained according to DaVita policies; PDRs completed in timely manner; teammates informed of opportunities and Davita programs such as 'Triple Crown,' 'We Are Here,' etc
• Know, understand, follow, implement, and communicate DaVita Rx and DaVita company policies and procedures including teammate guidelines through the use of written policy manuals and/or in-service education
• Review and approve time cards and ePTO requests of direct reports for payroll
• Understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment in dialysis and pharmacy services
• Perform other duties as assigned by Pharmacy and Operational Management
• Attend staff meetings, teleconferences, and patient care conferences as needed
• Maintain absolute compliance to all applicable regulations
• 5 to 8 years of leadership experience, with a strong emphasis on people management and coaching employees is required
• Strong call center and operations experience highly preferred; ability to lead and manage a call center and operations environment of teams up to 50 teammates
• Experience and knowledge of electronic claims adjudication process, commercial insurance, Medicare Part D and Medicaid programs reimbursement rules, prior authorization requirements and regulations in the pharmaceutical industry
• Healthcare experience is preferred
• Bachelor’s degree Business Administration, Health Care Administration, or similar discipline is strongly preferred. We will consider candidates with a less-relevant educational background in lieu of applicable experience
• Strong experience and success in creating high performance work environments
• Solutions oriented; ability to solve issues proactively and effectively
• Excellent organizational and leadership skills are required. Must be able to manage team performance; train or provide adequate training for employees; coach, counsel and motivate employees; evaluate employee performance; address issues or performance concerns
• Demonstrated ability to organize, direct and perform high level supervisory duties in a manner conducive to full performance and high morale is required
• Candidate must be a strong self-starter who is capable of operating in a dynamic and fast changing environment
• Must have the ability to work in a high production environment, meet deadlines, and demonstrate critical thinking skills
• Ambitious, energetic, and willing to learn and grow
• Must have strong PC skills (MS Office)
• Minimum of 4 years’ experience in pharmacy, health care and/or insurance industries required
• Minimum of 2 years’ supervisory experience required
• Intermediate computer skills and proficiency in MS Word, PowerPoint, and Outlook required
• FORTUNE 500 stability with the nation's largest independent provider of dialysis services
• A company that lives its Core Values with a culture based on relationships, rewards for stellar performance, exceptional benefits, and a unique opportunity for personal growth and succession through multiple career paths
• Clinical outcomes consistently ranked above the national average-treating more than one-third of the dialysis population (that's approximately 100,000 patients!)
• Dedication above all to caring for patients suffering from chronic kidney failure at more 800 hospital units and approximately 1,500 outpatient dialysis clinics nationwide
• Bachelor’s degree required or acceptable relevant experience
• Three to four years of healthcare experience
• 1-2 years supervisory experience or relevant experience
• Proficient with Microsoft Office applications; including Excel, Word, PowerPoint and familiarity with databases
• Enthusiasm and positive attitude
• Knowledgeable of the Hospital EPIC computer systems preferred
• Understanding of the Hospital’s Credit and Collection policy preferred
• Focuses on clinical expertise supported by strong leadership abilities, patient advocacy, and global understanding of System missions and goals
• Participates in department performance improvement activities with focus on patient safety and excellence in customer service
• Serves as a role model and clinical resource for team members. Assists in retention of current and new team members
• Plans and presents educational programs, serves on department/facility based committees, and completes 24 hours of volunteer community service annually
• High school diploma or equivalent required. College degree preferred
• Minimum 2 years experience in Food Service, Hospitality, Hotel, or Fine Dining and 1 year of supervisory experience is required
• Hospital experience, knowledge of JCAHO, Title 22 regulations, and of clinical nutrition are assets
• Must have excellent customer service skills and the ability to supervise others
• Demonstrated
• Operational scope includes oversight of pharmacists specifically trained to handle controlled substance processing; approximately 20 direct reports (Carlsbad)
• Interacts frequently with other leadership groups ensuring collaboration and consistency across a diverse organization
• Works closely with Regulatory, Compliance, Legal, and Professional Practice groups to ensure that operations are in compliance with all applicable local, state and federal regulations
• Assists in process improvement and operational efficiencies
• Assists in reviews and updates of departmental Policy and Procedures on a periodic basis
• Maintains close working relationships with the appropriate leaders within the company
• Participates in and provides direction to ongoing IT projects and enhancements affecting controlled substance processing
• Positions in this function perform various duties related to the fulfillment of prescription orders. Interprets physicians' prescriptions and creates order, accesses, inputs, and retrieves prescription information from computer system, verifies whether order is reimbursable
• Dispenses any or all of the following: unit doses, specialty pharmaceuticals and injectable drugs, may compound medications
• Consults with customers, patients and/or physicians regarding use of medications and potential drug interactions
• 4 year or Advanced PharmD degree
• Active, unrestricted pharmacist license
• 2+ years of experience in managing staff pharmacy operations
• Excellent planning, analytic, public speaking and communications ability
• Project management expertise with an emphasis on detail and follow through
• Proficient with Microsoft Word, Excel, PowerPoint and Outlook
• Up to 30% travel required as needed
• Obtain multiple state licenses as required to function as PIC in multiple states
• Previous experience and ability to work with leadership, clinicians and able to develop effective working relationships with cross functional staff / departments
• Ability to work independently and within a team; excellent coaching / mentoring skills
• 1+ years of managing 20+ staff
• Solid understanding of managed care and Specialty Pharmacy
• At least 12 months experience in a management position of a noninvasive cardiology department preferably in an academic environment; Echocardiography experience is preferred
• Valid BCLS certification for the healthcare provider
• Registered Diagnostic Cardiac Sonographer with the American Registry of Diagnostic Medical Sonographers (ARDMS) is preferred
• Manage Human Resource responsibilities for the Ticketing Department
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes which encompass the company’s diversity commitment; maintain employee records and payroll information
• Provide the Ticket Office team members the tools needed to be distinctive, pertaining to superior customer service towards guests and employees
• Maintain daily, weekly, monthly and yearly operations of the Ticket Office by controlling Full Time Equivalents, maintaining Vendor and Promoter relations, controlling departmental costs and selling out the show performances
• Develop new and analyze existing procedures and special promotions that will improve guest patronage
• Oversee the assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and the property
• Effectively develop and mentor hourly employees to ensure departmental standards and goals are understood and met
• Ensure smooth and efficient Ticket Office operations
• Supervise sales operations including maintenance of Property specific shows and events
• Occasionally assist guests at the counter to help control traffic flow
• Deal directly with guests to settle disputes or inconvenience issues they may have encountered
• Manage multiple blocks for Wholesalers, Producers and Casino on a daily basis
• Create and maintain department specific forms and spreadsheets
• Assist with the highest level of customer service to both VIP and Executive guests
• Perform all duties as deemed necessary for the success of the department
• Performs all other job related duties as requested. Contribute to staff meetings as directed by Showroom Manager
• Provide and ensure a safe working environment for employees and guests
• Update employee files and contact information on a regular basis
• Perform various tasks as delegate by the Showroom Manager
• Assist in responding and/or replying to guest correspondence via e-mail and/or telephone
• At least 2 years of experience in a guest service position at a major resort or hotel
• Ability to have a highly motivated and energetic personality
• Ability to take initiative and exhibit flexibility
• Supervises assigned crew members in all aspects of their tasks
• Expedites and delegates day to day assignments while working with the crew
• Supervises and coordinates all maintenance of interior or exterior landscape, floral displays, grounds maintenance, facilities maintenance, including special projects within the property and other outside facilities under the care of Mirage Horticulture
• Assists with teaching and coaching Leads, Gardeners, and Laborers in their area
• Assists Manager and other department Managers/Heads to maintain visual aesthetics and integrity of property Horticulture and Floral
• Conducts and participates in Lead meetings
• Participates in required Leadership Development Classes
• Reviews hotel and department information, procedures and standards to staff
• Operates company vehicles and special equipment to travel between properties and motorized carts to travel on property
• Supervises Horticulture department while Management is off property and/or off duty
• Assists manager with department coaching, discipline and hiring
• Works closely with department Leads to ensure the establishment of sound operational business practices that produce positive methods to ensure all projects and assignments produce quality results and remain within budgetary constraints and meet targeted deadlines
• Assist gardeners with mowing grass, trimming trees and shrubs, fertilization, irrigation, transplanting, weed control, watering, cleaning of potted plants or any other horticulture related duty on the property as needed
• Assists with planning and administer proper fertilizers, insecticides and organic materials
• Analyzes and monitors all landscaping interior and exterior, new and established, for evidence of disease or insect infestation and PHC
• Reviews property weekly and schedules projects
• Reports all accident or safety issue which occurs in the department
• Coordinates and assists with department initiatives and projects
• Initiates supply and material orders and communicate needs to Management
• Supervises deliveries of plants and material and maintains quality control of materials
• Assists with interviews and hiring
• Coordinates department orientation for new hires
• Maintains and performs minor service and repairs on power equipment used by the landscape department, including lubricating equipment, adding fuel, oil and water when needed
• Reviews all equipment
• Ensures all work areas are kept clean and clear of any safety hazards
• Performs all other duties as deemed necessary for the success of the department
• At least 2 years of experience in a Supervisor/Management role
• At least 4 years of experience in interior or exterior Horticulture
• At least 2 years of experience in public or resort Horticulture
• Worked varied shifts, including weekends and holidays
• Assist accountants and clerks in resolving issues or difficulties in the performance of their work, knowing when issues should be escalated
• Periodically review and edit documented work procedures and responsibility grids to ensure they accurately reflect work being done. Suggest updates to department policies to reflect actual practices
• Assist with the selection and hiring process for accountants and clerks for team
• Assist in preparing and delivering performance evaluations and discipline or development activities for team accountants and clerks
• Bachelor's Degree in Accounting, Finance, Business Management or equivalent (combined 5+ years between relevant college education and specific accounting experience, plus high school diploma)
• At least 1 year of specific accounting or finance experience
• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
• Analyzes information and evaluates results to choose the best solution and solve problems
• Performs hourly job function if necessary
• Extends professionalism and courtesy to team members at all times
• Comprehends budgets, operating statements and payroll progress report
• Perform special cleaning projects as assigned
• Ensure proper set-up, breakdown and maintenance of all banquet functions
• Interview, hire and train new stewards as required. Maintain proper administrative records on associates i.e. Attendance log, coaching and counseling sessions, disciplinary forms, etc
• Ensure that floors are swept and mopped. Keep floors clean and dry, spills are picked up immediately using wet floor signs, dry rags, and dry mops
• Clean walls, tables, racks, sinks, floor mats and disposal area. Polish stainless steel
• Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by the Executive Chef or Chef of their respective area of responsibility
• Maintain organization and ensure proper storage and cleaning of all rolling stock and racks, silver, presoaking and operation of dish machine
• Ensure all trash is emptied at end of shifts; containers washed out and returned to kitchens
• Previous stewarding experience is required
• HSSC (10+2) OR Graduate is an asset
• Able to communicate, read and write in English
• Assists associates with service and/or billing issues
• Verifies proper set-up, service, and cleaning of assigned area throughout shift/event
• Visits with guests to ensure satisfaction; promptly communicates any opportunities to management
• Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management
• Performs opening and closing procedures
• Assists management with the daily cash procedures and operations
• Assists in the timely payment of product invoices
• Assists in the ordering of bar product, rentals for events, and other products needed for the operation
• One year supervisory experience in restaurant or service environment preferred
• Ability to complete required pre-employment sanitation and alcohol service training
• Knowledgeable in the operation of a high volume sit-down restaurant with high service standards
• Team-oriented; ability to work effectively with others
• Trains and supervises order takers and runners for assigned section(s); observes and documents job performance
• Ensures all selling techniques and company policies are followed by employees. Enforces company policies. Upon informing upper management, issues and logs verbal reprimands regarding infractions of said policies. All future reprimands involving the same problem and the same employee are handled by upper management
• Ensures order takers and food runners properly prepare sections for guests; conducts walk-through to check for any issues
• Ensures all handhelds are working properly
• Ensures all food presentation and displays meet company standards
• Ensures food and beverage orders arrive timely
• Ensures responsible alcohol service and reports any violations
• Maintains high standards of friendly guest service by circulating in assigned sections
• Answers guest questions regarding food preparation or ingredients, service or billing
• Resolves guest complaints, with assistance of department manager
• Minimum 1 year of service experience in a hotel, full service restaurant, catering facility or club environment required; previous supervisory experience preferred
• Must be TABC certified every two (2) years
• Must attend the DNC Alcohol Refresher Course
• Must obtain Food Handling certification every three (3) years
• Ability to work accurately, efficiently, and courteously in a high pressure environment
• Good leadership and training skills; ability to teach others as well as delegate tasks
• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences
• Supervises and coordinates activities of concession associates/NPOs on a per shift basis, including training and enforcing work procedures and service standards
• Observes, evaluates, and documents job performance of stand attendants, stand leaders, and assists with stand personnel performance
• Inspects all stands and portables in the assigned area
• Cashes out associates following cash handling procedures; investigates “over and shorts” with stand leaders and volunteer groups
• Administers pre-shift meetings with assigned stands to inform the stands of changes/updates/important information pertaining to the event
• Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues
• Strong verbal and written communication skills – ability to communicate with staff and to prepare written stand reports after each event
• Observes, evaluates, and documents job performance of associates and assists with stand personnel performance
• Ensures all areas remain clean, sanitized, and safe
• Cashes out associates following cash handling procedures; investigates “over and shorts” with associates (if applic)
• Assists associates in serving guests as business levels demand
• Supervises and coordinates activities of the club on a per shift basis, including training and enforcing work procedures and service standards
• Cashes out associates following cash handling procedures; investigates “over and shorts” with associates
• Schedules personnel on an event basis
• Verifies attendance of all personnel
• Ensures personnel meet appearance standards and follow all uniform guidelines
• Monitors the activities of all concession stands, portables, etc. under his/her direction, throughout the event. Oversees stand set-up and closing procedures. Ensures a quality appearance of the entire area
• Trains personnel in all aspects of the operation
• Reports all needed repairs to management
• Ensures that all work stations and the back of stands and storerooms remain clean and sufficiently stocked, ensures replacement stock is ordered
• O Verifies inventory to cash, per stand, on an event basis. Verifies inventory sheets after each event. Audits the work of stand managers. Investigates discrepancies in monies and inventories
• Supervises the overnight staff; including receiving, deliveries and managment of inventory levels
• Minimum of 2-3 years work experience in a warehouse/commissary or foodservice position, in a high volume environment, required
• One year supervisory experience in a warehouse or service environment preferred
• Monitors the activities of all retail stands, and stores under his/her direction, throughout the event. Oversees stand set-up and closing procedures. Ensures a quality appearance of the entire area
• Ensures proper inventory levels are maintained, and that the location is set up according to standards set. Ensures product is displayed neatly and appropriately to ensure a pleasant shopping experience for our guests
• Ensures that all work stations and the back of stands and storerooms remain clean and sufficiently stocked, ensures replacement product is requested
• Verifies sales to cash, per stand, on an event basis. Verifies all paperwork for locations is accurate and in order. Investigates discrepancies in monies and inventories
• Minimum of one year experience in supervisory position required; previous experience in retail operation preferred
• Minimum High School education or equivalent
• Knowledgeable of visual merchandising techniques, display building, and safety issues
• Trains and supervises suite attendants and runners for assigned section(s); observes and documents job performance
• Ensures suite attendants and food runners properly prepare suites for guests; conducts walk-through to check for any maintenance issues
• Ensures all sanitation practices are used and Department of Health guidelines are followed; reports safety hazards and repairs items.Completes closing duties according to company procedures
• Must obtain Food Handling certification every two (2) years
• Prioritizes production schedules based on product introduction, equipment efficiency, and materials supply. Plans and administers procedures and budgets. Makes budgetary recommendations regarding and, at higher levels, controls capital expenditures and direct/indirect labor
• Develops schedules and manpower requirements for assigned areas
• Supervises operators. Position as a professional with requirements of discretion, independent judgement, and decision-making in the context of the employee's relative job in conjunction with people management responsibilities including performance evaluation and pay review
• Directs subordinates to complete assignments using established guidelines, procedures and policies
• Interacts daily with subordinates and/or functional peer groups
• Possess a Diploma in any field of Engineering
• At least 1-2 years of supervisory working experience in manufacturing environment
• Proactive in problem solving and able to work under minimum supervision
• Strong customer service – understanding of customer needs and desire to meet/exceed expectations
• Extremely focused on accuracy and attention to detail
• Open and communicative – able to interact with and instruct senior management to ensure payments made on time
• Flexibility to manage different priorities and tasks, and deliver them to a high quality
• Driven and committed – ability to work on own initiative under pressure and to demanding deadlines
• Confidence and ability to identify issues, determine the necessary solutions and act on them to a successful conclusion
• Ability to handle change effectively and deal with ambiguity
• Greets and acknowledges every guest
• Conducts inventory, as directed by manager & assists with loading and unloading of merchandise; follows established check in procedure
• Must obtain a Washington State Food Handlers Card
• Needs ability to multi-task and meet deadlines
• Will be working closely with manager to ensure team and business needs are met
• Some flexibility will be needed in working hours to ensure business needs are met
• This role will have team members in HI, AZ as well as the Central/Western time zones
• Positions in this function include RN roles responsible for providing clinical expertise in any of the following areas
• Active and unrestricted RN licensure in applicable state
• 2+ years of clinical nursing experience
• 3+ years of experience supervising direct reports to include scheduling, overseeing work flows, and providing feedback on performance
• Efficient in e-mail and communications internally and externally
• Knowledge of clinical case review
• A working knowledge of Medicaid and Medicare guidelines and regulations
• Ability to work Saturdays and on-call on a rotational basis or as needed to support a Pacific (PST) or Mountain (MST) Time Zone work schedule
• Supervisory experience in a healthcare/health provider setting
• Knowledge of NCQA regulations
• Managed Care or experience working for a health plan
• Effectively motivate, mentor, and coach diverse teams of people to positive outcomes
• Deliver positive customer relations while abiding by standardized procedures, processes, and escalation procedures
• Communicate in a professional manner (verbal and written)
• Work well in a team environment, seeking the ideas of others and valuing differing perspectives and diversity
• Effectively and positively interact with customers and colleagues in a virtual environment (email, conference call, web meeting, etc.)
• Solve complex, sometimes technical, problems in a timely and accurate manner
• Effectively operate all systems required to perform the role
• Able to multi-task and meet deadlines
• Solve problems using sound logic and analytics
• Work independently in a fast paced environment with frequently changing priorities

Related Job Titles

• Career Blog

Supervisor Resume Writing Tips and Sample for 2024

This article aims to provide useful tips and insights to individuals looking to improve their supervisor resume. A supervisor resume is critical in showcasing your leadership skills, experience, and qualifications to potential employers. With many applicants vying for the same position, a well-crafted supervisor resume can help you stand out from the competition.

The importance of a supervisor resume can’t be overstated. Hiring managers use resumes to evaluate applicants’ skills, experience, and qualifications. A supervisor resume is an opportunity to highlight your professional accomplishments, relevant experience, and leadership abilities. An effective resume can make a difference in securing a supervisor position.

In this article, we will provide general tips for writing an effective supervisor resume that will make you a top candidate for the job. It will cover key aspects of the resume writing process, such as organizing your resume, highlighting your most important experience and skills, and tailoring your resume to the specific job requirements. By the end of this article, you should feel confident and equipped to create a winning supervisor resume that highlights your strengths and sets you apart from other job seekers.

Understanding the Supervisor Role

Supervisor roles are vital in any organization as they play a key role in ensuring tasks are carried out effectively and efficiently. In this section, we will explore the overview of a supervisor role, key qualities, and skills required for the position, as well as the challenges faced by supervisors in different industries.

Overview of the Supervisor Role

A supervisor role involves overseeing the work of a team or department within an organization. This may include setting goals, delegating tasks, monitoring progress, and providing feedback to team members. They are also responsible for ensuring that the work is carried out to the standards stipulated by the organization.

Key Qualities and Skills Required for a Supervisor Position

To be effective in a supervisor position, certain qualities and skills are necessary. These include:

• Leadership: A supervisor must be able to lead a team and provide guidance to team members towards achieving set goals.
• Communication: Effective communication is key to ensuring that team members understand their roles, responsibilities, and objectives.
• Organization: A supervisor must be organized and able to plan and prioritize tasks effectively.
• Problem-solving: A supervisor must be able to identify problems and provide effective solutions to ensure that work is carried out smoothly.
• Time management: A supervisor must be able to manage their time effectively and ensure that deadlines are met.

Other skills that are essential for a supervisor position include teamwork, adaptability, critical thinking, and the ability to motivate a team.

Challenges Faced by Supervisors in Different Industries

Supervisors face different challenges in various industries. In the manufacturing industry, for example, a supervisor must deal with managing the production line, ensuring quality control, and managing staff. In the service industry, supervisors must deal with customer complaints and ensure that service standards are adhered to.

Another significant challenge faced by supervisors is managing conflict within teams. Conflict can arise due to varying personalities, work styles, or even competition for resources. A supervisor must be able to identify the root cause of conflicts and provide effective solutions to maintain a harmonious working environment.

The role of a supervisor is vital in ensuring the effective functioning of an organization. Supervisors must possess the necessary qualities and skills to effectively manage teams and mitigate the challenges faced in their respective industries.

Before You Start Writing Your Supervisor Resume

Before starting to write your supervisor resume, it’s essential to prepare a checklist of requirements. This checklist will help you in highlighting all the crucial components of your resume and making sure you don’t miss anything important.

Conducting research on the company and the job position is also crucial before writing your supervisor resume. Researching the company will help you understand its culture and mission so you can tailor your resume to match their values. You’ll also be able to glean what the company looks for in candidates and fine-tune your resume to meet their expectations.

Tailoring your resume is essential as every industry has its unique requirements. Carefully read the job position and research the industry-specific terminologies and buzzwords. Use them in your resume and make sure your accomplishments and skillset align with what the company is looking for.

Moreover, identifying your unique selling points is crucial to make your supervisor resume stand out. What defines you as an ideal candidate? What sets you apart from the rest? Identify your key strengths and highlight them in your resume. Whether it’s your managerial skills, problem-solving skills, or expertise in a particular industry, make sure to showcase all that in your resume.

In short, before you start writing your supervisor resume, remember to prepare a checklist of requirements, conduct research on the company and job position, tailor your resume, and identify your unique selling points. This will help you make an impactful impression on the hiring manager and land your dream job.

Formatting and Styling Your Supervisor Resume

Your supervisor resume is a reflection of your professionalism and expertise. To stand out from the competition, it is essential that your resume is well-formatted and styled.

Formatting Guidelines and Common Mistakes to Avoid

When formatting your supervisor resume, keep these guidelines in mind to avoid common mistakes:

• Use a clean, easy-to-read font such as Arial, Calibri, or Times New Roman
• Stick to a font size of 10-12 points
• Avoid using bright or flashy colors
• Use bullet points to highlight your accomplishments and responsibilities
• Keep your resume to one or two pages maximum
• Always proofread your resume for errors

Choosing the Right Font, Size, and Color

Choosing the right font, size, and color can make a significant difference in the readability and professionalism of your supervisor resume. Your chosen font should be easy to read and consistent throughout the document. Stick to a font size of 10-12 points to ensure that your resume is easy to read but not too cramped.

In terms of color, it’s best to keep things simple and professional. Avoid using colors that are too bright or flashy, as this can come across as unprofessional. Stick to black, gray, or navy blue text on a white or light-colored background.

Effective Use of Section Headings, Bullet Points, and White Space

As a supervisor, you likely have a lot of information to include in your resume. To make it easier for potential employers to skim your resume and find the information they need, use effective section headings, bullet points, and white space.

Section headings should be clearly labeled and formatted in a way that stands out. Use bullet points to list your achievements and responsibilities in a clear and concise manner. Finally, make effective use of white space throughout your resume to create a clean and visually appealing document.

Personalizing Your Resume with a Relevant Professional Summary or Objective Statement

Your supervisor resume should include a professional summary or objective statement that accurately summarizes your skills and experience. Use this section to showcase your achievements and highlight why you are the right candidate for the job.

When writing your professional summary or objective statement, keep it concise and focus on the specific skills and experience that make you a great fit for the role. Don’t be afraid to personalize your statement based on the job description and the company you are applying to.

A well-formatted and styled supervisor resume can make all the difference when trying to stand out from the competition. Keep these tips in mind when formatting and personalizing your resume to make a great first impression with potential employers.

Essential Sections of a Supervisor Resume

When it comes to crafting a successful supervisor resume, it’s important to include certain essential sections to stand out to potential employers. Below are key sections to consider including:

Contact Information and Headline

The contact information section should include your full name, email address, phone number, and physical address. It’s important to make this information easy to find and accurate. Your headline should be concise and focus on the specific role you are seeking, such as “Experienced Supervisor in the Manufacturing Industry.”

Professional Summary or Objective Statement

This section is an opportunity to highlight your skills and experience in a succinct manner. A professional summary should provide a brief overview of your career accomplishments and strengths. An objective statement should state your career goals and highlight how your skills can contribute to the employer’s needs. Examples include:

Professional Summary: “Dynamic Supervisor with 7 years of experience managing production teams in a fast-paced manufacturing environment. Proven track record of improving processes and increasing efficiency.”

Objective Statement: “Seeking a challenging Supervisor position in the retail industry where my leadership skills and customer service expertise can drive sales and exceed expectations.”

Relevant Skills

List the skills that are most relevant to the specific supervisor role you are applying for. Examples may include:

• Leadership and team management
• Conflict resolution and problem-solving
• Strategic planning and goal setting
• Communication and interpersonal skills
• Technical skills relevant to your industry (e.g., software programs or machinery)

Work Experience

This section should highlight your previous roles and achievements. Use action verbs like “led,” “improved,” and “implemented” to describe your accomplishments. Quantify your achievements whenever possible, such as increasing production by 20% or reducing employee turnover by 30%. Examples:

• Led a team of 15 employees, maintained production schedules, and improved efficiency by implementing new processes.
• Oversaw a department of 20 employees and successfully completed a major project under budget and ahead of schedule.

Education and Certifications

Include relevant education and any certifications you’ve earned. List the name of the institution, degree or certification earned, and the date it was earned.

Professional Affiliations and Awards

Highlight any professional affiliations or awards that demonstrate your dedication to your industry and personal growth.

Additional Skills and Abilities

This section provides an opportunity to demonstrate any additional relevant skills and abilities that weren’t mentioned in the previous sections. Examples may include:

• Language proficiency
• Customer service experience
• Project management expertise
• Creative problem-solving abilities

Including these essential sections can help you craft a strong supervisor resume that stands out to potential employers. Use these tips and samples to help create a successful resume that showcases your expertise and experience.

Tips for Crafting Effective Content for Each Section

A well-crafted supervisor resume can make all the difference in landing your dream job. Here are some tips for crafting effective content for each section:

Writing a Compelling Professional Summary or Objective Statement

Your professional summary or objective statement should grab the hiring manager’s attention and showcase your unique qualifications, skills, and experience. It should be tailored to the job you’re applying for and highlight your top achievements and goals.

Presenting Your Skills in a Relevant and Concise Way

Avoid listing a laundry list of skills on your resume. Instead, narrow down to the most relevant skills that the job requires and present them in a concise and easy-to-read format. Use bullet points and specific examples to demonstrate your skills.

Describing Your Work Experience Using Action Verbs and Quantifiable Achievements

Your work experience section should showcase your prior successes and accomplishments using action verbs and quantifiable achievements. Use specific metrics and numbers to demonstrate how you contributed to the company’s goals and achievements.

Highlighting Your Education and Certifications Related to the Job

Make sure to include any relevant education or certifications related to the job you’re applying for. This shows your commitment to your profession and highlights your knowledge and expertise in the field.

Demonstrating Your Involvement in Professional Associations and Any Industry Awards

If you’re involved in any professional associations or have received industry awards, make sure to highlight these on your resume. This shows your dedication to your profession and showcases your achievements and contributions to the field.

Showcasing Additional Skills or Background Experience That Will Be Relevant to the Position

Finally, don’t be afraid to showcase any additional skills or background experience that will be relevant to the position. This could include volunteer work, internships, or hobbies that demonstrate your skills and qualifications.

A well-crafted supervisor resume should highlight your unique qualifications and showcase your prior successes and achievements. Use these tips to create an effective resume that will catch the hiring manager’s attention and land you your dream job.

Customizing Your Supervisor Resume for Different Industries

When it comes to writing a supervisor resume, one size does not fit all. It’s important to tailor your resume to the industry you’re targeting so that you can highlight exactly what employers in that space are looking for. Here are a few tips for customizing your supervisor resume for different industries:

Tips for tailoring your resume for different industries

• Research the industry’s specific needs and requirements for supervisors. This will help you understand what employers are looking for and what skills and experiences you should emphasize in your resume.
• Customize your professional summary and cover letter to match the industry you’re targeting. Use language and terms that are specific to that industry and show your understanding of their unique needs.
• Highlight your relevant experiences and achievements that align with the industry you’re targeting. This will show employers that you have a deep understanding of the industry and the skills and experience required to succeed in it.
• Keep your formatting and design simple, clean, and professional. While it’s important to make your resume stand out, you don’t want to overwhelm employers with a flashy or cluttered design.

Industry-specific keywords and technical skills to include

When tailoring your supervisor resume for a specific industry, it’s important to include industry-specific keywords and technical skills that are relevant to that field. For example, if you’re targeting the manufacturing industry, you might want to include keywords like “lean manufacturing,” “supply chain management,” and “quality control.” Technical skills might include proficiency in specialized software or machinery used in manufacturing settings.

Other industries might require different skills and keywords. Here are a few examples:

• Healthcare: “Electronic Health Records (EHR),” “HIPAA Compliance,” “Nursing Management”
• Finance: “Financial Analysis,” “Market Research,” “Risk Management”
• Retail: “Merchandising,” “Inventory Management,” “Visual Merchandising”

Examples of Supervisor resumes tailored for various industries

Here are a few examples of how a supervisor resume might look when tailored to a specific industry:

Manufacturing Supervisor Resume

Professional Summary:

Results-driven Manufacturing Supervisor with 8+ years of experience in lean manufacturing and supply chain management. Demonstrated success in streamlining operations, reducing waste, and improving production efficiency. Skilled in quality control and problem-solving.

• Lean manufacturing
• Supply chain management
• Quality control
• Continuous improvement
• Root cause analysis
• Time management
• Project management

Healthcare Supervisor Resume

Experienced Healthcare Supervisor with a background in nursing management and a focus on patient-centered care. Proven track record of leading teams to success in complex healthcare environments. Skilled in electronic health records (EHR) and HIPAA compliance.

Dos and Don’ts of Supervisor Resume Writing

As a supervisor, crafting a resume that highlights your achievements and potential can be the key to landing your dream job. To ensure your resume stands out among the competition, there are several dos and don’ts you should keep in mind.

Common Mistakes to Avoid During the Writing Process

One common mistake supervisors make while writing their resumes is simply listing their job responsibilities. Hiring managers are not interested in what tasks you were assigned; instead, they want to know how you excelled in your role. Be sure to quantify your achievements and provide specific examples of how you impacted the business.

Another mistake to avoid is using buzzwords and clichés in your resume. Phrases like “team player” and “strong work ethic” may seem like a good idea, but they have become overused and do not add any value to your application. Instead, focus on using specific and skilled-based language tailored to the job you are applying for.

How to Handle Employment Gaps or Frequent Job Changes

If you have gaps in employment or have had frequent job changes, don’t fret. Instead, be honest about it and address the issue in your resume. Briefly explain why you left your previous roles and provide context for any gaps in employment. Highlight any skills you acquired during your hiatus or in your varied work experience to show your adaptability.

You can also focus on the skills and accomplishments you achieved during your work experience, rather than the length of time in each role. As a supervisor, hiring managers will be more interested in your leadership abilities and accomplishments than your job history.

Using Social Media and Online Resources to Your Advantage

Social media and online resources can be invaluable tools when crafting your supervisor resume. Research the company you are applying to and tailor your resume to their specific needs and goals. Use LinkedIn to make connections and showcase your professional experience and accomplishments. You can also use other online resources like Glassdoor and Indeed to research the company and their hiring practices.

However, be cautious about the information you share online. Ensure all social media profiles are professional and showcase your career goals and accomplishments. A hiring manager may check your social media profiles to get a better understanding of who you are outside of work, so be sure to keep it tasteful and appropriate.

Writing a supervisor resume can seem like a daunting task, but with the right approach, it can be a great way to showcase your experience and potential. Keep these dos and don’ts in mind, handle any gaps or frequent job changes with honesty, and use social media and online resources to your advantage to create a winning application.

Professional Review and Editing of Supervisor Resumes

When it comes to crafting a winning supervisor resume, it’s important to invest time and effort in proofreading and editing. Even small errors or typos can have a big impact on how potential employers view your application. That’s why it’s essential to take a strategic approach to reviewing and revising your resume from start to finish.

One way to ensure that your supervisor resume is polished and professional is to enlist the help of a professional resume editing service. These experts can provide an objective and critical review of your resume, highlighting areas for improvement and suggesting changes that can increase your chances of landing an interview.

Some of the most common mistakes that professional editors check for include spelling and grammatical errors, format consistency, and clarity of language. Professional editors can also help to ensure that your resume is properly formatted and includes all the key information that employers are looking for, such as your relevant work experience, education, and skills.

Taking the time to invest in professional review and editing of your supervisor resume can pay off big in terms of landing your dream job. By working with an expert, you can improve the quality of your application and stand out from the competition with a polished and professional submission.

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• • Increased overall team productivity by 25% through effective training and employee development
• • Spearheaded a project to improve safety protocols, reducing workplace accidents by 30%
• • Worked closely with engineers on a successful new product launch, ensuring manufacturing standards were met
• • Developed and implemented organizational changes that increased production efficiency by 15%
• • Managed HR responsibilities for hourly employees resulting in improved worker satisfaction rating by 20%
• • Drove collaboration between departments to streamline processes, cutting costs by 5%
• • Played key role in a PLC control system update, boosting productivity by 10%
• • Managed human resources for 50+ employees, streamlining processes and enhancing performance assessments
• • Ensured 100% adherence to quality standards and compliance with safety regulations

5 Operations Supervisor Resume Examples & Guide for 2024

Your operations supervisor resume must highlight your proficiency in managing teams and streamlining workflow processes. Demonstrate your ability to consistently meet or exceed performance targets through effective leadership. Showcase your expertise in optimizing operational systems and implementing cost-saving strategies. Your resume should reflect a strong understanding of industry-specific regulations and a track record of maintaining compliance.

All resume examples in this guide

Traditional

Resume Guide

Crafting an impeccable operations supervisor resume format in four steps, the experience section of your operations supervisor resume: your professional journey, how to create an impactful operations supervisor resume skills section, highlighting your educational and certification milestones on your operations supervisor resume, should you add a summary or objective to your operations supervisor resume, four additional sections to consider for your operations supervisor resume, key takeaways.

An Operations Supervisor often struggles to quantify and effectively present their achievements and operational efficiencies on their resume. Our guide can assist by offering strategies on how to measure and articulate these successes in concrete terms, using industry-specific language and key performance indicators that potential employers value.

Dive into our operations supervisor resume guide to:

• Explore top-tier resume examples, offering insights into the industry's best practices.
• Enhance sections like experience, education, and achievements with expert advice.
• Articulate your technical prowess and personal attributes, setting you apart from other candidates.
• Sharpen your focus on the distinct skills that make your operations supervisor resume resonate with recruiters.

Recommended reads:

• Senior Operations Manager resume
• Agile Coach resume
• Enterprise Account Manager resume
• Kindergarten Teacher Assistant resume
• Customs Broker resume

Your operations supervisor resume format should be both strategic and reader-friendly. Here's a concise guide to help you achieve that:

• Choose a format that aligns with the job's requirements. If your expertise is directly relevant, the reverse-chronological format is ideal. If you're focusing more on skills, consider the functional or hybrid formats.
• Header: Ensure it's populated with accurate contact details and any relevant portfolio links.
• Length: A one-page resume is standard, but if you have extensive experience, extending to two pages is acceptable.
• File type: To maintain formatting consistency, always opt for PDF.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Choose a functional resume template that offers ample space to showcase your unique operations supervisor expertise.

Essential sections for your operations supervisor resume, favored by recruiters:

• A clear header with pertinent links and contact information.
• A concise summary or objective, offering a snapshot of your career milestones and your fit for the operations supervisor role.
• An experience section detailing your professional qualifications and achievements.
• Skills sections that align your talents with job-specific keywords and requirements.
• Education and certifications sections that underscore your dedication to industry-specific growth.

What recruiters want to see on your resume:

• Experience with Operations Management: Recruiters look for candidates who have prior experience in overseeing operations, managing teams, and improving processes.
• Project Management Skills: Being able to plan, execute, and oversee projects from start to finish is a critical skill that recruiters prioritize.
• Problem-solving Abilities: The ability to quickly identify problems and determine effective solutions is highly valued in an Operations Supervisor.
• Financial Acumen: Understanding budgets, financial planning, and cost management are crucial aspects of this role.
• Leadership and Communication Skills: Operations Supervisors need excellent leadership skills to manage teams effectively, and strong communication skills to ensure clear and concise expressions of tasks and objectives.
• Resume Font
• Color on Resume

The experience section is your platform to narrate your professional story. Recruiters scrutinize this section to gauge your unique value proposition.

Here are five steps to craft a compelling experience section:

• Highlight relevant roles, including the company, role description, and tenure, supported by up to six bullet points per role.
• Emphasize tangible outcomes of your contributions, using quantifiable metrics where possible.
• Integrate positive feedback or endorsements to bolster your claims.
• Ensure verb tense consistency when detailing responsibilities.
• Summarize significant achievements relevant to each role.

Explore how seasoned operations supervisor professionals have crafted their experience sections to secure roles at industry-leading firms.

• Supervised day-to-day operations of a manufacturing facility, ensuring adherence to safety protocols and achieving production targets.
• Implemented process improvements resulting in a 15% reduction in production time and a 10% increase in overall efficiency.
• Trained and mentored new employees, leading to a decrease in onboarding time by 20%.
• Managed a team of 30 warehouse associates, coordinating inbound and outbound logistics operations.
• Optimized inventory management processes, reducing stock discrepancies by 25% and improving order fulfillment accuracy.
• Implemented a cross-training program resulting in increased operational flexibility and reduced downtime by 30%.
• Oversaw transportation operations, coordinating routes and schedules for a fleet of 50 delivery vehicles.
• Implemented GPS tracking system resulting in a 20% reduction in fuel consumption and optimized delivery routes.
• Led a cost-saving initiative that reduced vehicle maintenance expenses by 15% through proactive maintenance planning.
• Managed a team of customer service representatives, ensuring high-quality service and resolving escalated issues.
• Implemented a performance tracking system resulting in a 12% improvement in customer satisfaction ratings.
• Led a project to streamline the order fulfillment process, reducing order processing time by 25%.
• Coordinated inventory control activities, optimizing stock levels and minimizing stockouts while reducing holding costs.
• Implemented a barcode scanning system resulting in a 30% improvement in inventory accuracy.
• Led a team in conducting a cycle counting project that reduced inventory discrepancies by 20%.
• Supervised production operations, ensuring adherence to quality standards and on-time delivery of products.
• Implemented lean manufacturing principles resulting in a 10% reduction in waste and improved production efficiency.
• Led a team in implementing a Kanban system for material flow, resulting in a 15% decrease in lead time.
• Managed a team responsible for facility maintenance, ensuring compliance with safety regulations and minimal downtime.
• Implemented predictive maintenance strategies resulting in a 25% decrease in equipment failure and improved reliability.
• Led a sustainability initiative that reduced energy consumption by 15%, resulting in cost savings.
• Overseeing quality control operations, performing inspections and implementing corrective actions as necessary.
• Developed and implemented a comprehensive quality assurance program resulting in a 20% reduction in product defects.
• Led cross-functional teams in root cause analysis and process improvement projects, resulting in increased efficiency.
• Managed a team of maintenance technicians, ensuring timely equipment repairs and preventive maintenance tasks.
• Implemented a computerized maintenance management system resulting in a 30% improvement in maintenance response times.
• Led continuous improvement initiatives resulting in a 15% decrease in equipment downtime and improved production output.
• Supervising daily operations of a distribution center, overseeing order fulfillment and inventory management activities.
• Implemented automated picking systems resulting in a 20% increase in productivity and reduced order processing time.
• Led the implementation of a WMS software, optimizing warehouse layout and improving overall operational efficiency.

Quantifying impact on your resume

• Include the number of staff you supervised to demonstrate your capacity to handle responsibility and manage teams.
• List the percentage or amount you reduced operational costs by to show your proficiency in cost management and efficiency improvement.
• Quantify the size of projects managed (e.g., budget, team size, project duration) to convey your project management skills.
• Mention any measurable improvements in productivity or efficiency that occurred under your supervision, indicating your ability to drive performance improvements.
• Specify the financial scale of the budgets you were accountable for to illustrate your financial acuity and trustworthiness with significant company resources.
• Present the volume of inventories managed or logistic operations handled to showcase your capability in handling complex logistics.
• Add any KPIs or metrics you positively impacted, such as reducing lead times or increasing on-time delivery rates, displaying your result-oriented approach.
• State any revenue increase or growth rates achieved under your leadership to underline your contribution to business growth.

Writing your operations supervisor experience section without any real-world experience

Professionals, lacking experience, here's how to kick-start your operations supervisor career:

• Substitute experience with relevant knowledge and skills, vital for the operations supervisor role
• Highlight any relevant certifications and education - to showcase that you have the relevant technical training for the job
• Definitely include a professional portfolio of your work so far that could include university projects or ones you've done in your free time
• Have a big focus on your transferable skills to answer what further value you'd bring about as a candidate for the operations supervisor job
• Include an objective to highlight how you see your professional growth, as part of the company
• Targeted Resume
• How to Write Your First Job Resume Guide

Remember, the experience section isn't just about traditional roles. It's a space to highlight all professional learning, whether from internships, contract roles, research projects, or other relevant experiences. If it's added value to your skill set for the operations supervisor role, it deserves a mention.

Recruiters always care about the skill set you'd bring about to the operations supervisor role. That's why it's a good idea to cherry pick yours wisely, integrating both hard (or technical) and soft skills.

Hard skills are gained through studying, are certifiable, and it's impossible to do your job without them. All in all, they show your suitability for the technical aspect of the role.

Your soft skills are those personality traits you've gained over time and most often than not - outside of the workplace. Soft skills are more difficult to quantify but are definitely worth it - as they show how you'll fit and adapt into a new team environment.

How do you build the skills section of your resume?

• Include up to five or six skills in the section as keywords to align with the advert.
• Create a specific technical skills section to highlight your hard skills aptitude.
• Read more about the culture of the company you're applying and cherry pick the soft skills you have that deserve a mention.
• Make sure you answer the majority of the job requirements that are in the advert within your skills section.

A operations supervisor's resume requires a specific skill set that balances both industry-specific hard skills with personal, soft skills. Discover the most often used ones on operations supervisor resumes from our list:

Top skills for your operations supervisor resume

Inventory Management

Logistics Coordination

Project Management

Budgeting and Financial Management

Data Analysis

Quality Assurance

Process Improvement

Risk Management

Supply Chain Management

Regulatory Compliance

Problem-Solving

Time Management

Communication

Decision Making

Conflict Resolution

Critical Thinking

Flexibility

Double-check the spelling of all skills and tools on your resume. Remember, software like the Applicant Tracker System (ATS) scans for these details.

While skills alignment is increasingly prioritized, your educational background and certifications still play a pivotal role in establishing credibility.

To effectively present your academic and certification achievements:

• Detail your educational journey, including the institution and duration.
• Highlight recent and relevant certifications, showcasing your commitment to continuous learning.
• Be concise; focus on the skills and knowledge gained rather than exhaustive details.
• If a certification is in progress, mention the expected completion date.

Remember, authenticity is key. If a certification is pending, be transparent about it.

Best certifications to list on your resume

• APICS Certified in Production and Inventory Management (CPIM) - Association for Supply Chain Management
• Certified Quality Auditor (CQA) - American Society for Quality
• APICS Certified in Logistics, Transportation and Distribution (CLTD) - Association for Supply Chain Management

If you have basic certificates, place them in the skills or experience section. This saves space for high-demand industry certificates.

• High School on Resume
• GPA on Resume

Choose between:

• Resume summary to match job needs with your top wins.
• Resume objective to share your career goals.

Both should tell recruiters about your best moments. Keep them short, around five sentences. Check out our sample structures for guidance.

Resume summary and objective examples for a operations supervisor resume

• Accomplished Operations Supervisor with 10 years of experience in fast-paced logistics environments. Expert in streamlining processes to boost efficiency and reduce costs, demonstrated by achieving a 15% reduction in operational expenses at ABC Logistics. Proficient in Lean Six Sigma methodologies and advanced knowledge of ERP systems.
• Highly skilled supervisor with over 8 years leading operations in the manufacturing sector. Proven ability to manage large teams, exemplified by successfully overseeing a team of 50+ employees at XYZ Manufacturing. Track record of improving productivity by implementing effective quality control processes.
• Certified Project Manager with 12 years of experience transitioning to an Operations Supervisor role. Proven leadership and team management skills gained from managing complex IT projects. Proficient in Agile methodologies and has a keen understanding of process optimization techniques applicable to operations management.
• Experienced Financial Analyst aiming to leverage 6 years of experience into an Operations Supervisor role. Exceptional analytical skills, adept at using data-driven approaches to improve operational efficiency. Demonstrated abilities in budget management and financial forecasting.
• Recent Business Administration graduate seeking an entry-level position as an Operations Supervisor. Eager to apply theoretical knowledge gained from academic studies, including supply chain management and organizational behavior. Adept at Microsoft Office Suite and basic project management tools.
• Hardworking professional with a degree in Engineering looking for an opportunity to kickstart a career as an Operations Supervisor. Strong analytical skills, problem-solving abilities, and a solid understanding of workflow optimization techniques. Keen on applying these skills to manage operations effectively.

To give a fuller picture of who you are, consider adding these sections to your operations supervisor resume:

• Awards - to showcase your achievements.
• Interests - to share passions outside of work.
• Publications - to highlight your contributions to the field.
• Projects - to spotlight significant accomplishments, even those outside of traditional work settings.
• Effective operations supervisor resumes are well-structured, weaving a compelling career narrative.
• Choose between a resume summary or objective based on your experience and the impression you aim to create.
• If lacking in direct experience, leverage other roles, such as internships or contract positions, to demonstrate alignment with the operations supervisor role.
• Be discerning in listing hard and soft skills, ensuring relevance and showcasing outcomes.
• Always tailor your resume for each operations supervisor application, ensuring alignment with job requirements.

Looking to build your own Operations Supervisor resume?

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A resume summary statement usually comes right after a job seeker’s contact info and before other resume sections such as skills and work experience. It provides employers with a brief overview of a candidate’s career accomplishments and qualifications before they read further. Because of how early it appears on the document, your resume summary statement (or your CV “profile” in the UK) is one of the first places recruiters and employers look. And without the right information, they’ll doubt that you’re qualified and may move to another resume.

So I got in touch with a select group of professional resume writers, coaches and career experts to get their best resume summary examples you can use and adapt to write a resume summary that stands out and gets interviews.

As a former recruiter myself, I’ll also share my best tips to write your resume summary effectively.

Why the Resume/CV Summary is Important

You may have heard that recruiters only spend 8-10 seconds looking at your resume. The truth is: they spend that long deciding whether to read more. They do glance that quickly at first and may move on if your background doesn’t look like a fit. However, if you grab their attention, they’ll read far more. Recruiters aren’t deciding to interview you in 8-10 seconds, but they are ruling people out in 8-10 seconds. And this is why your resume summary is so crucial. It appears high up on your resume (usually right after your header/contact info) and is one of the first sections employers see. So it’s part of what they’ll see in the first 8-10 seconds.

Your resume summary statement is one of your first (and one of very few) chances to get the employer to stop skimming through their pile of resumes and focus on YOU.

Watch: Resume Summary Examples That Get Interviews

10 resume summary examples:.

These career summary examples will help you at any experience level – whether you’re writing a professional summary after a long executive career, or writing your first resume summary without any experience! After you finish this article you’re NEVER going to have to send out a limp, weak resume summary statement again (and you’ll get far more interviews  because of it).

1. Healthcare Sales Executive Resume Summary Example:

Turnaround & Ground Up Leadership – Concept-to-execution strategies for untapped products, markets + solutions that yield 110% revenue growth – Negotiates partnerships with leading distributors + hospitals—Medline to Centara + Novant Health to Mayo Clinic –  Revitalizes underperforming sales organizations via scalable, sustainable infrastructures emulated as best practice –  C-Level networks of clinical + supply chain leadership acquired during tenures with XXX, XXX and XXX

Why this resume summary is good:

This resumes summary example’s strength lies in the detailed, unique information that has been included. By including revenue stats, names of past employers and partners, the reader right away sees that this person will bring to the role a strong networking ability with key players in his industry, and more importantly can build, grow and revitalize a sales organization, market or product.

By:  Virginia Franco, Founder of Virginia Franco Resumes  and Forbes contributor.

2. 15+ Year Business Owner Resume Summary Statement:

Dynamic and motivated marketing professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Why this is a good summary section:

This is a resume summary statement that was for  a candidate returning to work after having her own business for 15+ years. Because of this, we needed to emphasize her soft skills and what she can bring to this potential position. In addition, we highlighted the skills she has honed as a business owner so that she can utilize these qualifications as a sales professional, account manager , and someone knowledgeable about nutrition, medicine, and the overall sales process.

By: Dr. Heather Rothbauer-Wanish. MBA, Ph.D., CPRW, and Founder of Feather Communications

3. Human Resources Generalist Resume Summary Example:

Human Resources Generalist with progressive experience managing employee benefits & compliance, employee hiring & onboarding, performance management processes, licensure tracking and HR records. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization. Proficient with HRIS, applicant tracking and benefits management.

Why this is a good resume summary:

The applicant highlights their experience across a wide range of HR functions from the very first sentence, and continues this pattern throughout the rest of the summary. They then use easily digestible langue to showcase their hard skills (in the first & fourth sentences) and soft skills (in the second & third sentences). They also integrate a variety of keywords to get past automated job application systems , without sounding spammy or without overdoing it.

By: Kyle Elliott, MPA/CHES,  Career Coach and Consultant

4. Social Media Marketing CV Profile Example (UK):

Social media expert with successes in the creation and management of social media strategies and campaigns for global retail organisations. Extensive experience in the commercial utilisation of multiple social media channels including Facebook, Twitter and YouTube; I build successful social strategies that increase brand awareness, promote customer engagement and ultimately drive web traffic and conversions.

Why this summary is good:

This summary is well-written, short, sharp, and gives recruiters a high-level explanation of the candidate’s core offerings in a persuasive and punchy style. A quick scan of this profile tells you the exact type of social media platforms the candidate is an expert in, as well as the campaigns they have experience running and types of organizations they have worked for. Most importantly, the summary is rounded off by showing the results that this person achieves for their employers, such as increased web traffic and conversions.

Editor’s note: This CV profile summary was written for the UK market… this is a great one to use/copy, but make sure you put it through a spell-checker if you’re applying for jobs in the US (utilisation vs. utilization, etc.)

By: Andrew Fennell, Director at StandOut CV , contributor for The Guardian and Business Insider

5. Marketing Manager Professional Summary Example:

Marketing Manager with over eight years of experience. Proven success in running email marketing campaigns and implementing marketing strategies that have pulled in a 20% increase in qualified leads. Proficient in content, social media and inbound marketing strategies. Skilled, creative and innovative.

This resume summary stands out because it gets straight to the point. By immediately introducing the number of years of experience the candidate has, the HR manager doesn’t need to spend time adding up years. The candidate also jumps right into his or her strongest skill, provides a statistic , then gives additional skills.

By: Sarah Landrum, career expert and contributor at Entrepreneur.com and Forbes

6. Warehouse Supervisor Resume Summary Example:

Warehouse Supervisor with Management, Customer Service, & Forklift Experience –  Dependable manager with 15+ years of experience in warehouse management and employee supervision. –  Skilled at managing inventory control, shipping & receiving, customer relations and safety & compliance. –  Certified Power Equipment Trainer, Forklift Operator and Reach Operator skilled at coaching other staff. –  Promoted to positions of increased responsibility given strong people and project management skills.

The applicant was applying for a warehouse supervisor position that required them to have demonstrated management, customer service and forklift experience. As such, the applicant showcased their experience in these areas with a few keywords in the title, followed by additional details in the accompanying bullet points. Their final bullet shows a record of promotions, while reinforcing the applicant’s customer service and project management skills.

7. IT Project Manager Resume Summary Example:

Experienced Project Manager with vast IT experience. Skills include computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration.

Because this candidate is switching career paths, it’s important he or she take skills used for previous positions and apply those skills to the new job listing. This is a great example because the candidate makes it clear that his or her experience is not in the new field, but that they are still able to bring relevant experience to the table. When writing your resume summary, keep these tips in mind: Use writing that is straight to the point, clear and concise, you’ll have a higher chance of getting noticed by the hiring manager.

8. Career-Changer Resume Summary Example:

Earn trust, uncover key business drivers and find common ground as chief negotiator and identifier of revenue opportunities in sales, leadership and account management roles spanning e-Commerce, air travel and high-tech retail. Navigate cultural challenges while jumping time zones, lead international airline crews and manage corporate accounts to deliver an exceptional customer experience. A self-taught techie sought after as a go-to for complex billing systems and SaaS platforms alike—bridging the divide between technology and plain-speak. – Tenacious Quest for Success + Learning . Earned MBA and BS in just 3 years while working full-time – gaining hands-on experience in research- and data-driven product roadmap development, pricing and positioning. – Results-Driven Leadership. Whether leading Baby Boomers, Gen X or Millennials—figures out what makes teams tick, trains and transforms individuals into top-performers. – Challenger of Conventional Wisdom. Always ask the WHY. Improve the user experience through smart, strategic thinking that anticipates outcomes. Present cases that influence, and lead change that drives efficiency and profitability.

This client was eager for a career change and had moved from role to role and industry to industry. After completing her Master’s degree, she was eager to tie her skills together to land a role – which she did – as a Senior Technology Account Strategist for a global travel company. Although a bit longer than a traditional summary, its strength lies in the details. Without ever getting to the experience section, the reader gets a clear idea of the scope of responsibility, and hard and soft skills the candidate brings to the table.

By: Virginia Franco, Founder of Virginia Franco Resumes  and Forbes contributor.

9. Project Management Executive Professional Summary Example:

15+ years of initiating and delivering sustained results and effective change for Fortune 500 firms across a wide range of industries including enterprise software, digital marketing, advertising technology, e-commerce and government. Major experience lies in strategizing and leading cross-functional teams to bring about fundamental change and improvement in strategy, process, and profitability – both as a leader and expert consultant.

Why this resume summary is good:

“Project Manager” is one of those job titles that’s REALLY broad. You can find project managers earning $50K, and others earning $250K. The client I wrote this for was at the Director level, and had worked for some of the biggest and best tech companies in her city. So this resume profile section shows her level and experience, and the wide array of areas she has responsibility for in her current work. You can borrow or use some of the phrasing here to show that you’ve been responsible for many important areas in your past work.

By: Biron Clark, Founder of  CareerSidekick.com.

10. Startup And Finance Management Consultant Career Summary Example:

Experienced strategist, entrepreneur and startup enthusiast with a passion for building businesses and challenging the status quo. 8+ year track record of defining new business strategies, launching new ventures, and delivering operational impact, both as a co-founder and management consultant. 

Why this resume summary example is good:

This summary was for a highly-talented management consultant looking to break out of finance, and into trendier tech companies like Uber . His track record and educational background were great, so the goal of this summary section was to stand out and show he’s more than just the typical consultant with a finance background. So we emphasized his passion for startups, and his ability to think outside the box and challenge the status quo. That’s something that companies like Uber and other “disruptive” tech companies look for.

14 Resume Summary Examples for Various Industries

Compassionate and effective 5th-grade teacher with experience overseeing the classroom and preparing lessons. Extensive experience encouraging students through positive reinforcement and motivational techniques. Collaborate well with school administration and other members of the teaching team. Ensure all students meet learning requirements, including literacy, social, and arithmetic skills.

2. Teacher’s Assistant

Goal-oriented teacher’s assistant with ten years of experience working with elementary school children. Aid teachers with lesson planning, classroom settings, and group instruction. Model positive behavior and maintain order in the classroom. Willingness to take on additional responsibilities to meet learning objectives.

Tech Industry

3. computer programmer.

Innovative computer programmer with a proven track record of writing high-quality code and supporting team needs with subject matter expertise. Adept in multiple programming languages, including Python, JavaScript, and C++. Ability to troubleshoot complex programming issues with inventive solutions. 

4. Cybersecurity Analyst

Dedicated cybersecurity analyst with ten years of experience in online security research, execution, planning, and maintenance. Proven track record of identifying business risks and proactively resolving them. Experience designing and instituting layered network security for large-scale organizations. Train users and other staff members on IT safety procedures and preventive techniques.

Skilled healthcare professional with ten years of experience in patient care, diagnosis, and providing appropriate treatments and medical services. Manage medical staff and resolve complex medical cases with maximum efficiency. Communicate the patient’s condition and treatment plan in easily understood terminology. Remain current with the latest advancements in medicine and research to ensure patients receive proper care.

6. Registered Nurse

Seasoned registered nurse offering comprehensive patient care in emergency room settings. Experience handling diverse patient populations and caring for various conditions. Proven leadership managing nursing teams and other staff. Focus on enhancing patient care and satisfaction through empathetic communication and excellent customer service. 

7. Digital Marketing Manager

Forward-thinking digital marketing manager experienced in all facets of digital marketing, including social media management, PPC advertising, SEO, and email marketing. Proven experience creating comprehensive marketing plans that improve lead prospecting and enhance brand awareness. Up to date with the newest tools available for digital marketing campaigns.

8. Marketing Analyst

Industrious marketing analyst well-versed in analyzing marketing campaign analytics and making recommendations to improve performance. Collaborate with account managers and use KPI metrics to explain the results of marketing initiatives. Meticulous with a strong work ethic and robust communication skills.

Food and Service Industry

Experienced wait staff member capable of managing orders, processing payments, and upselling menu items. Ensure restaurant guests feel welcome with attentive service catered to their needs. Remain current on updates to the menu and assist guests with selecting orders to meet their dietary requirements. Maintain a positive attitude and focus during busy restaurant periods.

10. Hotel Receptionist

Friendly hotel receptionist with extensive experience handling guest check-ins, check-out, and payments. Facilitate a positive guest experience with polished customer service skills and a readiness to address common inquiries and complaints. Collaborate well with other hotel team members, including executive administration and on-site restaurant staff.

Business/Office Jobs

11. financial analyst.

Highly motivated financial analyst with a proven track record of recommending appropriate financial plans based on financial monitoring, data collection, and business strategizing. Experienced in qualitative and quantitative analysis, forecasting, and financial modeling. Excellent communication skills for building and fostering long-term business relationships across the organization.

12. Tax Accountant

Experienced tax accountant with ten years of experience preparing federal and state tax returns for corporations and partnerships. Monitor changes in laws to ensure the organization properly complies with reporting requirements. Assist with tax audits, ensuring the team receives proper supporting evidence for tax positions. Analyze and resolve complex tax issues. Look for available tax savings opportunities for corporations with an aggregate savings of $500K last year. Excellent analytical skills and attention to detail.

Sales and Customer Service

13. sales representative.

Enthusiastic sales representative with expertise in identifying prospects and converting qualified leads to paying customers. Provide quality customer service and contribute to team sales success. Offer exceptional communication skills and seek to understand client needs before making the appropriate product recommendations. Continually meet and exceed sales goals. Leverage extensive knowledge of available products to provide appropriate client solutions and enhance customer loyalty and retention.

14. Customer Service Associate

Knowledgeable customer service professional with extensive experience in the insurance industry. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to overall company success. Highly articulate, with a results-oriented approach that addresses client inquiries and issues while maintaining strong partnerships. Collaborate well with the customer service team while also engaging independent decision-making skills.

Now you have 24 professional resume summary statements and some explanations of why they’re effective. Next, I’ll share tips for how to write your own in case you’re still unsure how to begin based on these examples above.

How to Write a Resume Summary: Steps and Hints

We’ve looked at 10 great resume summary examples above. As you begin writing a resume summary for yourself, here are some helpful tips to keep in mind:

• Read the employer’s job description. Your career summary shouldn’t be a long list of everything you’ve done; it should be a refined list of skills and experiences that demonstrate you’re a fit for their job.
• Mention your current job title if relevant. One common way to begin your resume summary is to state your current job title.
• Explain how you can help employers achieve their goals or solve their problems.
• Consider using bold text to emphasize one or two key phrases.
• Include any relevant metrics and data like dollar amounts, years of experience, size of teams led, etc. This helps your resume stand out.
• Focus on making the employer want to read more. The goal of your resume summary isn’t to show everything you can do, but to grab their attention and show enough that they continue reading.

Creating a Customized Resume Summary

While general summaries are appropriate when applying for jobs requiring similar skills and experience, a customized resume summary can enhance your chances of moving on to the next step in the hiring process. 

That’s because most companies use automated tracking systems (ATS) to review submitted resumes for content directly related to the job posting. If you use keywords and natural language phrases in your summary that interlink to the job description, you’ll have a much higher chance of passing the ATS review.

Let’s look at an example of a resume summary that is customized for the specific job description below:

“Highly motivated social media specialist with strong project management skills. Creative marketer skilled in crafting innovative social media campaigns that resonate with a target audience. Regularly develop compelling copy and social media content to enhance lead generation and brand awareness. Detail-oriented with extensive project management skills that ensure proper prioritization of tasks and projects. Work with various social media management and analytics tools to examine results and make adjustments as necessary.”

This summary directly addresses the key points in the job description but rewrites them so the customization is natural and flows well. It’s personalized for the open role and uses similar terms with a few strategically placed keywords, such as “social media content” and “project management.”  

How Long Should a Resume Summary Be?

As you read the resume summaries above, you probably noticed there are some short single-paragraph resume summary examples and much longer career summaries that are two to three paragraphs plus bullet points. So how long should YOUR professional summary be? If you have relevant work experience, keep your summary to one or two paragraphs. The piece you really want the hiring manager to read is your most recent work experience (and you should make sure you tailored that info to fit the job description). The resume summary is just a “bridge” to get the hiring manager into your experience.

If I were writing my own career summary right now, I’d likely use one single paragraph packed with skills, accomplishments, and exactly why I’m ready to step into the job I’ve applied for and be successful!

Even for a manager resume summary, I recommend a very short length. However, if you’re changing careers, or you’re looking for jobs without any work experience , the summary section needs to stand on its own, and should be longer. That’s why some examples above are a bit longer.

Formatting Your Resume/CV Career Summary

You may have noticed a variety of different formats in the career summary examples above. There isn’t one “right” way to format this section on your resume or CV. However, I recommend either using one or two brief paragraphs, or combining a short sentence or paragraph with bullets. Avoid writing three or four long paragraphs with no special formatting like bullet points. That’s simply too much text for your summary section and will cause recruiters and hiring managers to skip over it in some cases.

Should You Include a Resume Objective?

You do not need to include an objective on your resume, and doing so can make your resume appear outdated. Use a resume summary instead of an objective. Follow the resume summary examples above and focus on discussing your skills, qualifications, and achievements, rather than stating your objective. Employers know that your objective is to obtain the position you’ve applied for, and the resume objective has no place on a modern resume/CV in today’s job market.

Examples of Bad Resume Summaries

Now that we’ve seen a few exemplary resume summaries, let’s look at some that you should avoid at all cost.

1. Typos and Grammatical Errors

“Experienced cashier who knows how to run the register cash. Responsible with the money and can talk with the customer. Knows when to stoc up the invenory and checks it all the time. Can count change and run credit card tranactions. Get the customer happy by good service. I am always cheerful and organized.”

Why this resume summary is bad:

If you read the summary carefully, you’ll notice several spelling errors. The words “stock,” “inventory,” and “transactions” are all spelled wrong. Grammatical errors make the summary choppy and difficult to follow (“Get the customer happy by good service”).  A summary like this probably won’t fly with a company looking for a detail-oriented cashier responsible for managing in-person sales.

2. Lacks Relevant Keywords

“Talented worker with experience managing a team of staff. Creative and responsible with knowledge of organizational processes. Can keep up with the busiest of environments. Stays focused when at work, ensuring prompt task completion. Dependable and willing to collaborate with a team to get things done.”  

In this example, the chef doesn’t use keywords relevant to cooking, restaurants, or kitchens. The summary is very generic and can apply to nearly any job. A manager who receives the application isn’t likely to understand what value the candidate can bring to the restaurant.  To fix the summary, the applicant must rewrite it to include relevant keywords and phrases. 

3. No Numbers to Quantify Achievements

“An experienced and hardworking manager ready to align procedures for maximum revenue and profits. Proven track record of streamlining and strengthening processes, resulting in higher sales and better customer satisfaction. Collaborate well with sales team members, ensuring they have the resources and knowledge to support customer purchases and inquiries. Develop strong rapport with clients and maintain ongoing relationships.”

This isn’t a terrible summary for a sales manager, but it has room for improvement. For one, the first two sentences essentially duplicate each other, mentioning an aptitude for improving processes with the objective of higher sales. The other issue is a lack of quantifying achievements. 

The applicant mentions they have a proven record of increasing sales, but they could strengthen the summary by quantifying their results. For example, they might say, “Proven track record of streamlining and strengthening processes, resulting in a 25% increase in sales over the past year.” The quantifier provides additional credibility. 

4. Not Targeting the Specific Job

“Looking for work in a role that requires great customer service, project management, and communication skills. Able to collaborate with people from diverse and varying backgrounds. Highly organized and reliable worker with a strong work ethic. Responsible and reliable worker you can count on.”

While the candidate lists various skills they have, including customer service and project management, there’s no indication of prior roles held or what position they’re applying for. The summary could apply to numerous positions in a variety of industries. To improve the resume summary, the applicant must specify the job they’re applying for and indicate their prior experience in a similar role, if they have any.

After You Start Getting Interviews, Make Sure to Take Advantage…

If you follow the advice above, you’ll have a great professional resume summary to make your qualifications stand out to employers. But landing the interview is only half the battle… So make sure you go into every interview ready to convince employers that they should hire you, too! If you write a great resume summary example that gets employers excited to interview you, they’re going to ask you questions like, “tell me about yourself” early in the interview to learn more about your background. So make sure you’re prepared with an answer.

I also recommend you review the top 20 interview questions and answers here.

Your resume caught their interest, so naturally, they’re going to follow up with a variety of questions to learn more about your professional background.

The bottom line is: A strong professional resume summary, followed up by other well-written resume sections will get you the interview, but your interview performance is what determines whether you get the job offer!

About the Author

Read more articles by Biron Clark

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I would recommend to customise the skills section of your resume, and ensure that it matches the job posting. The higher the number of phrases within the resume matching the job requirements the more are the chances that the recruiter will pick you for the job.

I just wanted to say, “thank you!”. This was very helpful. Instead of jumping from one website to the next there’s so much useful, relevant information right here.

Hi, I have been having trouble creating a resume as My old one is so long, I’ve worked for a government agency for the past 14 years and held multiple positions doing many different duties for each and now I have to relocate to another area where they do not have an agency like mine in my new area within a 3 hour drive, how can I squeeze all my experience and duties on one page and where do I even start, I’m so nervous, it’s been so long since I’ve attempted the job hunt. So I’m wondering, I do not want to cut anything out that may hurt my chances and I can’t afford to have my resume rewritten by a professional. Can you guide me as to where you think would be a good place to start, I’ve been staring at this laptop for weeks trying to decide on a resume template, there are so many. I thank you for your time and any input will help.

Hi, I am a new graduate and do not have any experience in my field which is Nursing. I want to apply for the jobs but I have no idea about what to mention in my resume.

Hi, this article should help with the resume summary, at least: https://careersidekick.com/summary-for-resume-no-experience/

Other than that, you need to put your academic experience. And internships/part-time jobs if you’ve had any.

Dear Biron,, Thanks for sharing the 10 examples of professional summaries in your article, and especially the reasons why they were considered to be good. However, as a HR professional, I would most likely skip over most of them and would not read much past the first or second sentence. The summaries were mostly too wordy and boring, and did not demonstrate ‘oomph’ at first cursory reading. Simply indicating certain skills or behaviors does not give an idea of the level of expertise, and could simply be wishful thinking on the part of the resume writer.

Just goes to show that there are many ways to see what makes a good summary.

I am a chemical engineer and project management professional with 15+years experience. My experience is between process engineering and project management . How can I marry the two in my profile summary?

It’s not about showing everything you’ve done. It’s about showing employers evidence you’ll succeed in their job. You can show a bit of both but focus heavily on what’s most relevant for the jobs you’re applying for right now. 80/20.

This was absolutely helpful and amazing! Thank you very much!

Hello, I am an active job seeker. I hold a law degree from a foreign country and currently in college for an associate degree. My question is, how do I blend both my foreign job experience with that of the United States in my resume. Thank you.

I’d put your work history in chronological order, starting with the most recent up top. That’s what I’d recommend for 95% of people actually. Then it doesn’t matter where you held each job.

And then in your Education section, I’d include your foreign degree and the current degree you’re pursuing in the US, too (for the US degree, you can say “in progress” or “graduating May 2019” for example).

I am 40 years old & B.A degree holder I have experience in many fields.I would like to join any one fields

I am a fresh graduate, who has five years teaching experience and some months customer service representative experience. Pls kindly assist me to put the resume summary together

I’m an active duty service member and finding in a little difficult creating a good transitional summary from 20 year profession in tactical communications to a drug and alcohol counselor. Do you have any recommendations how I should approach this? Any assistance would be helpful. Thanks

Great piece

How to write the CAREER ABSTRACT in resume for ware super visor retail business?

Just wanted to say thank you.Your advise and information was clear and easy to understand , sometimes there is nothing pertaining to what im looking fot in particular, buy you have sermed to cover everything I n a short quick easy to understand method.It will help tremendously.

Thanks! Glad to hear it helped :)

Very informational

What if you have work experience, but the job your going for(teachingeducation) has nothing to do with warehouse work? How should I build my resume?

In the summary, describe yourself and then say, “…looking to transition into ___” (the type of work you want to be doing now).

This is a bit like a resume “Objective”. I normally don’t recommend an Objective section (and I recommend a Summary section instead), however the one time an Objective does make sense is when you’re trying to change industries or make a big change in the type of role you have.

So that’s why my advice here might seem like I’m telling you to combine an Objective with your resume Summary.

Then “tailor” your previous work to be as relevant as possible. Even if you worked in a different industry you can still show things like leadership, accountability, progress/improvement, hard work, achieving goals, strong teamwork skills, etc. You can do all of that in your resume bullets and work history.

Don’t u have Resume Summary of legal secretary/legal assistant?

No, sorry about that. There are hundreds of different professions/job titles, and we aren’t able to include an example for every scenario out there. These resume summary examples are designed to give you a general idea of how to write yours.

The summaries listed are excellent example and have helped me develop a stand out summary for a new position.

Hello, I been trying to land the job of my dreams. I need help with my resume if i want the recruiters in airlines to notice me. I’ve applied before but haven’t had complete success to making it to a face-to Face Interview. It is a career change – yet i feel i am a great candidate bc i have had many customer service and I even attended an academy for that specific position. Can you please tell me what I am doing wrong on my resume ?

what if i never had a job experience?

Great question. If you don’t have any work experience, take one of the formats/examples above and put your accomplishments and qualifications from your academic studies.

Your headline could say: “Motivated Bio-Sciences Graduate With Expertise in ____”.

And then you might talk about accomplishments in school, group projects you worked on or led, etc.

Basically, when you have no work experience, your school/studies BECOMES your recent work. You should talk about that like it’s a job, because that’s the experience you do have.

really amazing article and too useful , thanks

Hi Mr. Clark, I have been out of the work force for about 18+years and I have been a small business owner for the same number of years. However, I want to go back to the work force. But my problem is that, I don’t know how to prepare my resume or resume summary statement. I had a degree in Communication,Arts and Sciences and a postgraduate degree in Public Administration. I’m a bit confused as to how to incorporate all these experiences into my resume. Please can you help?

Hi Dorothy, I can recommend a professional resume writer if you want. But they’re typically not cheap, so it’s something you’d have to be willing to invest in. If not, there’s a lot of free info online about how to “tailor” your resume for specific jobs. I can’t help one-on-one unfortunately, but I’d recommend thinking about which type of jobs you want, and think of what experience you have that is most relevant. that’s what to put on your resume. Your resume isn’t only about you, it’s about them – what do they want/need? (if you want to get a ton of interviews, that’s how to do it :) ).

Can I have a professional resume writer?

I use a similar format when writing my opening statement for my coverletter. How do you recommend differentiating the two? Or is it ok to use largely the same language?

I think it’s okay to use something similar. I might be more brief in the cover letter… it needs to be about them just as much as it’s about you. Whereas the resume is all about you, at least in the summary section. (The later sections should still be tailored to THEIR needs..)

Struggling to write a Summary Statement for a Secretary/Administrative Assistant position. I have 15 years government experience but have been away from the government since 9/1993 and have spent 15 years as a Substitute Teacher after taking off for 10 years to raise my children.

Hiya! I am a mother of three attempting to return to the workforce. I have been a stay at mom for about 13 years, so I have a (large) gap in my employment history; which doesn’t look great. I have a college education and have obtained a few certifications whilst not employed, plus many volunteer hours. I know that I should probably use a functional resume format. Would love some advice on what I should include in my summary statement.

Hi Juniper,

I rarely like functional resumes, but it might be worth trying. I’d “split-test” it (a marketing term). Create two resume styles, send out 50% one way, 50% the other way, and track results for a week.

I’d treat the resume summary statement just like any other resume. Highlight your skills and past wins/accomplishments.

how do i explain long term gaps in employment? leave them out?

Hi Paulette,

Don’t mention them on a resume summary. But do mention the gaps on a cover letter or lower down on the resume. Here’s an article on how to explain gaps in employment:

https://careersidekick.com/explaining-gaps-in-employment/

I am student in civil engineering field. Have 1.5 yrs of work ex. How should i structure my resume. Thanks.

Hello My name is Shataka and I’m a current job seeker trying to land my dream job as a Counselor. I have Master degree in Counseling Psychology and a Bachelor’s degree in Social Work. My experience lies in many different fields. I’m currently a Substance Abuse Counselor, with a teaching background and over 5 years of social service experience. I guess my question is how would I sum up all my experience to help me find a job as a Counselor.

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