type of market research data

How to Do Market Research: The Complete Guide

Learn how to do market research with this step-by-step guide, complete with templates, tools and real-world examples.

Access best-in-class company data

Get trusted first-party funding data, revenue data and firmographics

What are your customers’ needs? How does your product compare to the competition? What are the emerging trends and opportunities in your industry? If these questions keep you up at night, it’s time to conduct market research.

Market research plays a pivotal role in your ability to stay competitive and relevant, helping you anticipate shifts in consumer behavior and industry dynamics. It involves gathering these insights using a wide range of techniques, from surveys and interviews to data analysis and observational studies.

In this guide, we’ll explore why market research is crucial, the various types of market research, the methods used in data collection, and how to effectively conduct market research to drive informed decision-making and success.

What is market research?

Market research is the systematic process of gathering, analyzing and interpreting information about a specific market or industry. The purpose of market research is to offer valuable insight into the preferences and behaviors of your target audience, and anticipate shifts in market trends and the competitive landscape. This information helps you make data-driven decisions, develop effective strategies for your business, and maximize your chances of long-term growth.

Why is market research important? 

By understanding the significance of market research, you can make sure you’re asking the right questions and using the process to your advantage. Some of the benefits of market research include:

• Informed decision-making: Market research provides you with the data and insights you need to make smart decisions for your business. It helps you identify opportunities, assess risks and tailor your strategies to meet the demands of the market. Without market research, decisions are often based on assumptions or guesswork, leading to costly mistakes.
• Customer-centric approach: A cornerstone of market research involves developing a deep understanding of customer needs and preferences. This gives you valuable insights into your target audience, helping you develop products, services and marketing campaigns that resonate with your customers.
• Competitive advantage: By conducting market research, you’ll gain a competitive edge. You’ll be able to identify gaps in the market, analyze competitor strengths and weaknesses, and position your business strategically. This enables you to create unique value propositions, differentiate yourself from competitors, and seize opportunities that others may overlook.
• Risk mitigation: Market research helps you anticipate market shifts and potential challenges. By identifying threats early, you can proactively adjust their strategies to mitigate risks and respond effectively to changing circumstances. This proactive approach is particularly valuable in volatile industries.
• Resource optimization: Conducting market research allows organizations to allocate their time, money and resources more efficiently. It ensures that investments are made in areas with the highest potential return on investment, reducing wasted resources and improving overall business performance.
• Adaptation to market trends: Markets evolve rapidly, driven by technological advancements, cultural shifts and changing consumer attitudes. Market research ensures that you stay ahead of these trends and adapt your offerings accordingly so you can avoid becoming obsolete. 

As you can see, market research empowers businesses to make data-driven decisions, cater to customer needs, outperform competitors, mitigate risks, optimize resources and stay agile in a dynamic marketplace. These benefits make it a huge industry; the global market research services market is expected to grow from $76.37 billion in 2021 to $108.57 billion in 2026 . Now, let’s dig into the different types of market research that can help you achieve these benefits.

Types of market research 

• Qualitative research
• Quantitative research
• Exploratory research
• Descriptive research
• Causal research
• Cross-sectional research
• Longitudinal research

Despite its advantages, 23% of organizations don’t have a clear market research strategy. Part of developing a strategy involves choosing the right type of market research for your business goals. The most commonly used approaches include:

1. Qualitative research

Qualitative research focuses on understanding the underlying motivations, attitudes and perceptions of individuals or groups. It is typically conducted through techniques like in-depth interviews, focus groups and content analysis — methods we’ll discuss further in the sections below. Qualitative research provides rich, nuanced insights that can inform product development, marketing strategies and brand positioning.

2. Quantitative research

Quantitative research, in contrast to qualitative research, involves the collection and analysis of numerical data, often through surveys, experiments and structured questionnaires. This approach allows for statistical analysis and the measurement of trends, making it suitable for large-scale market studies and hypothesis testing. While it’s worthwhile using a mix of qualitative and quantitative research, most businesses prioritize the latter because it is scientific, measurable and easily replicated across different experiments.

3. Exploratory research

Whether you’re conducting qualitative or quantitative research or a mix of both, exploratory research is often the first step. Its primary goal is to help you understand a market or problem so you can gain insights and identify potential issues or opportunities. This type of market research is less structured and is typically conducted through open-ended interviews, focus groups or secondary data analysis. Exploratory research is valuable when entering new markets or exploring new product ideas.

4. Descriptive research

As its name implies, descriptive research seeks to describe a market, population or phenomenon in detail. It involves collecting and summarizing data to answer questions about audience demographics and behaviors, market size, and current trends. Surveys, observational studies and content analysis are common methods used in descriptive research. 

5. Causal research

Causal research aims to establish cause-and-effect relationships between variables. It investigates whether changes in one variable result in changes in another. Experimental designs, A/B testing and regression analysis are common causal research methods. This sheds light on how specific marketing strategies or product changes impact consumer behavior.

6. Cross-sectional research

Cross-sectional market research involves collecting data from a sample of the population at a single point in time. It is used to analyze differences, relationships or trends among various groups within a population. Cross-sectional studies are helpful for market segmentation, identifying target audiences and assessing market trends at a specific moment.

7. Longitudinal research

Longitudinal research, in contrast to cross-sectional research, collects data from the same subjects over an extended period. This allows for the analysis of trends, changes and developments over time. Longitudinal studies are useful for tracking long-term developments in consumer preferences, brand loyalty and market dynamics.

Each type of market research has its strengths and weaknesses, and the method you choose depends on your specific research goals and the depth of understanding you’re aiming to achieve. In the following sections, we’ll delve into primary and secondary research approaches and specific research methods.

Primary vs. secondary market research

Market research of all types can be broadly categorized into two main approaches: primary research and secondary research. By understanding the differences between these approaches, you can better determine the most appropriate research method for your specific goals.

Primary market research 

Primary research involves the collection of original data straight from the source. Typically, this involves communicating directly with your target audience — through surveys, interviews, focus groups and more — to gather information. Here are some key attributes of primary market research:

• Customized data: Primary research provides data that is tailored to your research needs. You design a custom research study and gather information specific to your goals.
• Up-to-date insights: Because primary research involves communicating with customers, the data you collect reflects the most current market conditions and consumer behaviors.
• Time-consuming and resource-intensive: Despite its advantages, primary research can be labor-intensive and costly, especially when dealing with large sample sizes or complex study designs. Whether you hire a market research consultant, agency or use an in-house team, primary research studies consume a large amount of resources and time.

Secondary market research 

Secondary research, on the other hand, involves analyzing data that has already been compiled by third-party sources, such as online research tools, databases, news sites, industry reports and academic studies.

Here are the main characteristics of secondary market research:

• Cost-effective: Secondary research is generally more cost-effective than primary research since it doesn’t require building a research plan from scratch. You and your team can look at databases, websites and publications on an ongoing basis, without needing to design a custom experiment or hire a consultant. 
• Leverages multiple sources: Data tools and software extract data from multiple places across the web, and then consolidate that information within a single platform. This means you’ll get a greater amount of data and a wider scope from secondary research.
• Quick to access: You can access a wide range of information rapidly — often in seconds — if you’re using online research tools and databases. Because of this, you can act on insights sooner, rather than taking the time to develop an experiment. 

So, when should you use primary vs. secondary research? In practice, many market research projects incorporate both primary and secondary research to take advantage of the strengths of each approach.

One rule of thumb is to focus on secondary research to obtain background information, market trends or industry benchmarks. It is especially valuable for conducting preliminary research, competitor analysis, or when time and budget constraints are tight. Then, if you still have knowledge gaps or need to answer specific questions unique to your business model, use primary research to create a custom experiment. 

Market research methods

• Surveys and questionnaires
• Focus groups
• Observational research
• Online research tools
• Experiments
• Content analysis
• Ethnographic research

How do primary and secondary research approaches translate into specific research methods? Let’s take a look at the different ways you can gather data: 

1. Surveys and questionnaires

Surveys and questionnaires are popular methods for collecting structured data from a large number of respondents. They involve a set of predetermined questions that participants answer. Surveys can be conducted through various channels, including online tools, telephone interviews and in-person or online questionnaires. They are useful for gathering quantitative data and assessing customer demographics, opinions, preferences and needs. On average, customer surveys have a 33% response rate , so keep that in mind as you consider your sample size.

2. Interviews

Interviews are in-depth conversations with individuals or groups to gather qualitative insights. They can be structured (with predefined questions) or unstructured (with open-ended discussions). Interviews are valuable for exploring complex topics, uncovering motivations and obtaining detailed feedback. 

3. Focus groups

The most common primary research methods are in-depth webcam interviews and focus groups. Focus groups are a small gathering of participants who discuss a specific topic or product under the guidance of a moderator. These discussions are valuable for primary market research because they reveal insights into consumer attitudes, perceptions and emotions. Focus groups are especially useful for idea generation, concept testing and understanding group dynamics within your target audience.

4. Observational research

Observational research involves observing and recording participant behavior in a natural setting. This method is particularly valuable when studying consumer behavior in physical spaces, such as retail stores or public places. In some types of observational research, participants are aware you’re watching them; in other cases, you discreetly watch consumers without their knowledge, as they use your product. Either way, observational research provides firsthand insights into how people interact with products or environments.

5. Online research tools

You and your team can do your own secondary market research using online tools. These tools include data prospecting platforms and databases, as well as online surveys, social media listening, web analytics and sentiment analysis platforms. They help you gather data from online sources, monitor industry trends, track competitors, understand consumer preferences and keep tabs on online behavior. We’ll talk more about choosing the right market research tools in the sections that follow.

6. Experiments

Market research experiments are controlled tests of variables to determine causal relationships. While experiments are often associated with scientific research, they are also used in market research to assess the impact of specific marketing strategies, product features, or pricing and packaging changes.

7. Content analysis

Content analysis involves the systematic examination of textual, visual or audio content to identify patterns, themes and trends. It’s commonly applied to customer reviews, social media posts and other forms of online content to analyze consumer opinions and sentiments.

8. Ethnographic research

Ethnographic research immerses researchers into the daily lives of consumers to understand their behavior and culture. This method is particularly valuable when studying niche markets or exploring the cultural context of consumer choices.

How to do market research

• Set clear objectives
• Identify your target audience
• Choose your research methods
• Use the right market research tools
• Collect data
• Analyze data 
• Interpret your findings
• Identify opportunities and challenges
• Make informed business decisions
• Monitor and adapt

Now that you have gained insights into the various market research methods at your disposal, let’s delve into the practical aspects of how to conduct market research effectively. Here’s a quick step-by-step overview, from defining objectives to monitoring market shifts.

1. Set clear objectives

When you set clear and specific goals, you’re essentially creating a compass to guide your research questions and methodology. Start by precisely defining what you want to achieve. Are you launching a new product and want to understand its viability in the market? Are you evaluating customer satisfaction with a product redesign? 

Start by creating SMART goals — objectives that are specific, measurable, achievable, relevant and time-bound. Not only will this clarify your research focus from the outset, but it will also help you track progress and benchmark your success throughout the process. 

You should also consult with key stakeholders and team members to ensure alignment on your research objectives before diving into data collecting. This will help you gain diverse perspectives and insights that will shape your research approach.

2. Identify your target audience

Next, you’ll need to pinpoint your target audience to determine who should be included in your research. Begin by creating detailed buyer personas or stakeholder profiles. Consider demographic factors like age, gender, income and location, but also delve into psychographics, such as interests, values and pain points.

The more specific your target audience, the more accurate and actionable your research will be. Additionally, segment your audience if your research objectives involve studying different groups, such as current customers and potential leads.

If you already have existing customers, you can also hold conversations with them to better understand your target market. From there, you can refine your buyer personas and tailor your research methods accordingly.

3. Choose your research methods

Selecting the right research methods is crucial for gathering high-quality data. Start by considering the nature of your research objectives. If you’re exploring consumer preferences, surveys and interviews can provide valuable insights. For in-depth understanding, focus groups or observational research might be suitable. Consider using a mix of quantitative and qualitative methods to gain a well-rounded perspective. 

You’ll also need to consider your budget. Think about what you can realistically achieve using the time and resources available to you. If you have a fairly generous budget, you may want to try a mix of primary and secondary research approaches. If you’re doing market research for a startup , on the other hand, chances are your budget is somewhat limited. If that’s the case, try addressing your goals with secondary research tools before investing time and effort in a primary research study. 

4. Use the right market research tools

Whether you’re conducting primary or secondary research, you’ll need to choose the right tools. These can help you do anything from sending surveys to customers to monitoring trends and analyzing data. Here are some examples of popular market research tools:

• Market research software: Crunchbase is a platform that provides best-in-class company data, making it valuable for market research on growing companies and industries. You can use Crunchbase to access trusted, first-party funding data, revenue data, news and firmographics, enabling you to monitor industry trends and understand customer needs.

• Survey and questionnaire tools: SurveyMonkey is a widely used online survey platform that allows you to create, distribute and analyze surveys. Google Forms is a free tool that lets you create surveys and collect responses through Google Drive.
• Data analysis software: Microsoft Excel and Google Sheets are useful for conducting statistical analyses. SPSS is a powerful statistical analysis software used for data processing, analysis and reporting.
• Social listening tools: Brandwatch is a social listening and analytics platform that helps you monitor social media conversations, track sentiment and analyze trends. Mention is a media monitoring tool that allows you to track mentions of your brand, competitors and keywords across various online sources.
• Data visualization platforms: Tableau is a data visualization tool that helps you create interactive and shareable dashboards and reports. Power BI by Microsoft is a business analytics tool for creating interactive visualizations and reports.

5. Collect data

There’s an infinite amount of data you could be collecting using these tools, so you’ll need to be intentional about going after the data that aligns with your research goals. Implement your chosen research methods, whether it’s distributing surveys, conducting interviews or pulling from secondary research platforms. Pay close attention to data quality and accuracy, and stick to a standardized process to streamline data capture and reduce errors. 

6. Analyze data

Once data is collected, you’ll need to analyze it systematically. Use statistical software or analysis tools to identify patterns, trends and correlations. For qualitative data, employ thematic analysis to extract common themes and insights. Visualize your findings with charts, graphs and tables to make complex data more understandable.

If you’re not proficient in data analysis, consider outsourcing or collaborating with a data analyst who can assist in processing and interpreting your data accurately.

7. Interpret your findings

Interpreting your market research findings involves understanding what the data means in the context of your objectives. Are there significant trends that uncover the answers to your initial research questions? Consider the implications of your findings on your business strategy. It’s essential to move beyond raw data and extract actionable insights that inform decision-making.

Hold a cross-functional meeting or workshop with relevant team members to collectively interpret the findings. Different perspectives can lead to more comprehensive insights and innovative solutions.

8. Identify opportunities and challenges

Use your research findings to identify potential growth opportunities and challenges within your market. What segments of your audience are underserved or overlooked? Are there emerging trends you can capitalize on? Conversely, what obstacles or competitors could hinder your progress?

Lay out this information in a clear and organized way by conducting a SWOT analysis, which stands for strengths, weaknesses, opportunities and threats. Jot down notes for each of these areas to provide a structured overview of gaps and hurdles in the market.

9. Make informed business decisions

Market research is only valuable if it leads to informed decisions for your company. Based on your insights, devise actionable strategies and initiatives that align with your research objectives. Whether it’s refining your product, targeting new customer segments or adjusting pricing, ensure your decisions are rooted in the data.

At this point, it’s also crucial to keep your team aligned and accountable. Create an action plan that outlines specific steps, responsibilities and timelines for implementing the recommendations derived from your research. 

10. Monitor and adapt

Market research isn’t a one-time activity; it’s an ongoing process. Continuously monitor market conditions, customer behaviors and industry trends. Set up mechanisms to collect real-time data and feedback. As you gather new information, be prepared to adapt your strategies and tactics accordingly. Regularly revisiting your research ensures your business remains agile and reflects changing market dynamics and consumer preferences.

Online market research sources

As you go through the steps above, you’ll want to turn to trusted, reputable sources to gather your data. Here’s a list to get you started:

• Crunchbase: As mentioned above, Crunchbase is an online platform with an extensive dataset, allowing you to access in-depth insights on market trends, consumer behavior and competitive analysis. You can also customize your search options to tailor your research to specific industries, geographic regions or customer personas.

• Academic databases: Academic databases, such as ProQuest and JSTOR , are treasure troves of scholarly research papers, studies and academic journals. They offer in-depth analyses of various subjects, including market trends, consumer preferences and industry-specific insights. Researchers can access a wealth of peer-reviewed publications to gain a deeper understanding of their research topics.
• Government and NGO databases: Government agencies, nongovernmental organizations and other institutions frequently maintain databases containing valuable economic, demographic and industry-related data. These sources offer credible statistics and reports on a wide range of topics, making them essential for market researchers. Examples include the U.S. Census Bureau , the Bureau of Labor Statistics and the Pew Research Center .
• Industry reports: Industry reports and market studies are comprehensive documents prepared by research firms, industry associations and consulting companies. They provide in-depth insights into specific markets, including market size, trends, competitive analysis and consumer behavior. You can find this information by looking at relevant industry association databases; examples include the American Marketing Association and the National Retail Federation .
• Social media and online communities: Social media platforms like LinkedIn or Twitter (X) , forums such as Reddit and Quora , and review platforms such as G2 can provide real-time insights into consumer sentiment, opinions and trends. 

Market research examples

At this point, you have market research tools and data sources — but how do you act on the data you gather? Let’s go over some real-world examples that illustrate the practical application of market research across various industries. These examples showcase how market research can lead to smart decision-making and successful business decisions.

Example 1: Apple’s iPhone launch

Apple ’s iconic iPhone launch in 2007 serves as a prime example of market research driving product innovation in tech. Before the iPhone’s release, Apple conducted extensive market research to understand consumer preferences, pain points and unmet needs in the mobile phone industry. This research led to the development of a touchscreen smartphone with a user-friendly interface, addressing consumer demands for a more intuitive and versatile device. The result was a revolutionary product that disrupted the market and redefined the smartphone industry.

Example 2: McDonald’s global expansion

McDonald’s successful global expansion strategy demonstrates the importance of market research when expanding into new territories. Before entering a new market, McDonald’s conducts thorough research to understand local tastes, preferences and cultural nuances. This research informs menu customization, marketing strategies and store design. For instance, in India, McDonald’s offers a menu tailored to local preferences, including vegetarian options. This market-specific approach has enabled McDonald’s to adapt and thrive in diverse global markets.

Example 3: Organic and sustainable farming

The shift toward organic and sustainable farming practices in the food industry is driven by market research that indicates increased consumer demand for healthier and environmentally friendly food options. As a result, food producers and retailers invest in sustainable sourcing and organic product lines — such as with these sustainable seafood startups — to align with this shift in consumer values. 

The bottom line? Market research has multiple use cases and is a critical practice for any industry. Whether it’s launching groundbreaking products, entering new markets or responding to changing consumer preferences, you can use market research to shape successful strategies and outcomes.

Market research templates

You finally have a strong understanding of how to do market research and apply it in the real world. Before we wrap up, here are some market research templates that you can use as a starting point for your projects:

• Smartsheet competitive analysis templates : These spreadsheets can serve as a framework for gathering information about the competitive landscape and obtaining valuable lessons to apply to your business strategy.
• SurveyMonkey product survey template : Customize the questions on this survey based on what you want to learn from your target customers.
• HubSpot templates : HubSpot offers a wide range of free templates you can use for market research, business planning and more.
• SCORE templates : SCORE is a nonprofit organization that provides templates for business plans, market analysis and financial projections.
• SBA.gov : The U.S. Small Business Administration offers templates for every aspect of your business, including market research, and is particularly valuable for new startups. 

Strengthen your business with market research

When conducted effectively, market research is like a guiding star. Equipped with the right tools and techniques, you can uncover valuable insights, stay competitive, foster innovation and navigate the complexities of your industry.

Throughout this guide, we’ve discussed the definition of market research, different research methods, and how to conduct it effectively. We’ve also explored various types of market research and shared practical insights and templates for getting started. 

Now, it’s time to start the research process. Trust in data, listen to the market and make informed decisions that guide your company toward lasting success.

Related Articles

• Entrepreneurs
• 15 min read

What Is Competitive Analysis and How to Do It Effectively

Rebecca Strehlow, Copywriter at Crunchbase

17 Best Sales Intelligence Tools for 2024

• Market research
• 10 min read

How to Do Market Research for a Startup: Tips for Success

Jaclyn Robinson, Senior Manager of Content Marketing at Crunchbase

Search less. Close more.

Grow your revenue with Crunchbase, the all-in-one prospecting solution. Start your free trial.

Cookie consent

We use our own and third-party cookies to show you more relevant content based on your browsing and navigation history. Please accept or manage your cookie settings below. Here's our   cookie policy

• Form Builder Signups and orders
• Survey maker Research and feedback
• Quiz Maker Trivia and product match
• Find Customers Generate more leads
• Get Feedback Discover ways to improve
• Do research Uncover trends and ideas
• Marketers Forms for marketing teams
• Product Forms for product teams
• HR Forms for HR teams
• Customer success Forms for customer success teams
• Business Forms for general business
• Form templates
• Survey templates
• Quiz templates
• Poll templates
• Order forms
• Feedback forms
• Satisfaction surveys
• Application forms
• Feedback surveys
• Evaluation forms
• Request forms
• Signup forms
• Business surveys
• Marketing surveys
• Report forms
• Customer feedback form
• Registration form
• Branding questionnaire
• 360 feedback
• Lead generation
• Contact form
• Signup sheet

• Help center Find quick answers
• Contact us Speak to someone
• Our blog Get inspired
• Our community Share and learn
• Our guides Tips and how-to
• Updates News and announcements
• Brand Our guidelines
• Partners Browse or join
• Careers Join our team
• → The 8 types of market research and ho...

The 8 types of market research and how to use them

There are eight types of marketing research you can try to stay ahead of the competition. Learn more about marketing research methods and how to use them.

Latest posts on Tips

Typeform    |    05.2024

Typeform    |    04.2024

“If you keep doing what you’ve always done, you’ll keep getting what you’ve always got.”

Doesn’t sound too threatening if you’ve always been successful, right?

Continuing to do what you’ve always done means you’ll fall behind—and probably fade to darkness—to where all the forgotten brands go.

Take Kodak. They were a major player in photography for decades—remember? When digital photography boomed, Kodak kept doing what they always did. Their business floundered and people forgot about them. Well, everyone apart from Pitbull.

Now, look at Fujifilm, one of Kodak’s biggest competitors. They did the opposite and looked for ways to apply their expertise in film to the technology of the new millennium instead. Their company is still going strong.

The same goes for research. If you’re doing the same old types of market research, speaking to the same old people, and doing the same old tired surveys—you’re already behind.

How do you decide what kind of market research you need to do? It all comes down to what you need to know and what your business goals are.

In this article, we’ll explain the various types of market research you can use to solve issues and challenges in your business. We’ll throw you a freebie, too, and provide some market research tips about when to use each strategy.

Let’s get you ahead of the curve.

1. Brand research

Brand research helps with creating and managing a company’s brand, or identity. A company’s brand is the images, narratives, and characteristics people associate with it.

When to use it

Brand research can be used at every stage in a business’s lifecycle, from creation to new product launches and re-branding. There are at least seven types of brand research:

Brand advocacy: How many of your customers are willing to recommend your brand?

Brand awareness : Does your target market know who you are and consider you a serious option?

Brand loyalty: Are you retaining customers?

Brand penetration: What is the proportion of your target market using your brand?

Brand perception : What do people think of as your company’s identity or differentiating qualities?

Brand positioning: What is the best way to differentiate your brand from others in the consumer’s mind and articulate it in a way that resonates?

Brand value: How much are people willing to pay for an experience with your brand over another?

How to do it

A researcher will use several types of market research methods to assess your and your competitors’ strengths and weaknesses. Generally, they will conduct competitor research, both qualitative and quantitative, to get a picture of the overall marketplace. Focus groups and interviews can be used to learn about their emotions and associations with certain brands.

Market research surveys are useful to determine features and benefits that differentiate you from competitors . These are then translated into emotionally compelling consumer language.

2. Campaign effectiveness

This type of market research is designed to evaluate whether your advertising messages are reaching the right people and delivering the desired results. Successful campaign effectiveness research can help you sell more and reduce customer acquisition costs.

It’s estimated people see up to 5,000 advertising messages each day. That means attention is a scarce resource, so campaign effectiveness research should be used when you need to spend your advertising dollars effectively.

Campaign effectiveness research depends on which stage of the campaign you use it in (ideally, it’s all of them!). Quantitative research can be conducted to provide a picture of how your target market views advertising and address weaknesses in the advertising campaign.

3. Competitive analysis

Competitive analysis allows you to assess your competitors’ strengths and weaknesses in the marketplace, providing you with fuel to drive a competitive advantage.

No business exists in a vacuum—competitive analysis is an integral part of any business and market plan. Whether you’re just getting started, moving into a new market, or doing a health check of your business, a competitive analysis will be invaluable.

A researcher will typically choose a few of your main competitors and analyze things like their marketing strategy, customer perceptions, revenue or sales volume, and so on.

Secondary sources such as articles, references, and advertising are excellent sources of competitive information; however, primary research, such as mystery shopping and focus groups, can offer valuable information on customer service and current consumer opinions.

4. Consumer insights

Consumer insights research does more than tell you about who your customers are and what they do. It reveals why customers behave in certain ways and helps you leverage that to meet your business goals.

Knowing your customers deeply is integral to creating a strategic marketing plan. This type of market research can help you anticipate consumer needs, spark innovation, personalize your marketing, solve business challenges, and more.

Consumer insights research should be specific to your business—it’s about getting to know your target audience and customers. Various market research methods can be used, such as interviews, ethnography, survey research, social monitoring, and customer journey research.

Here are some of the characteristics you should understand through consumer insights research:

Purchase habits

Interests, hobbies, passions

Personal and professional information

How they consume media and advertising

5. Customer satisfaction research

Customer satisfaction research is a type of market research that measures customers’ experiences with products or services, specifically looking at how those meet, exceed, or fail to live up to their expectations.

Customer satisfaction is a strong indicator of customer retention and overall business performance. Successful customer satisfaction research should help you understand what your customers like, dislike, and feel needs improvement. You can use this type of market research to look at the quality and design of products, speed and timeliness of delivery, staff and service reliability, knowledge, and friendliness, market price, and value for money.

There are several ways to measure customer satisfaction, most commonly using surveys. An NPS or Voice of the Customer Survey can help you measure customer loyalty. Customer Effort Scoring measures how satisfied people are with customer service or problem resolution. CSAT is any survey that measures customer satisfaction , typically measured using Likert scale surveys . They can be conducted at different points in the customer experience, allowing deeper insight into that moment.

6. Customer segmentation research

Customer segmentation studies aim to divide markets or customers into smaller groups or personas with similar characteristics to enable targeted marketing. By understanding how people in each category behave, you can understand how each influences revenue.

Customer segmentation research is best used if you’re ready to give customers individualized experiences. Not every customer in your target market is the same. The more you understand each specific persona, the easier it is to focus on delivering personalized marketing, build loyal relations, price products effectively, and forecast how new products and services will perform in each segment.

Market researchers use four characteristics to segment customers.

Demographics: demographic information such as age, gender, family status, education, household income, occupation and so on

Geography: where people live, from cities and countries to whether they are city dwellers or suburbanites

Psychographics: socioeconomic status, class, lifestyle, personality traits, generation, interests, hobbies, etc.

Behavior: brand affinity, consumption and shopping habits, spending, etc.

A researcher will identify your current customers and collect data about them through various market research methods, such as surveys, database research, website analytics, interviews, and focus groups. The aim is to gather as much information as possible.

7. Product development

Market research for product development involves using customer knowledge to inform the entire process of creating or improving a product, service, or app and bringing it to market.

Innovation is hard work. A quick Google will tell you that 80–95% of new products fail every year. Conducting market research for product and app development helps minimize the risk of a new product or change going bust as it enters the market. There are three stages where you can use market research:

Conception: The moment you’re thinking about adding something new, market research can find market opportunities and provide insights into customer challenges or their jobs-to-be-done, so you can find a way to fill the gap.

Formation: Once you have an idea, market researchers can help you turn it into a concept that can be tested. You can learn more about strategizing pricing, testing advertising and packaging, value proposition, and so on.

Introduction: Market research can help you gauge attitudes toward the product once it’s in the market and adapt your messaging as it rolls out.

Keep making the product better or find opportunities to introduce it to new markets.

Product development research will utilize different market research methods, depending on the goal of the research. A researcher could present focus groups with product concepts and listen to their opinions, conduct interviews to learn more about their pain points, or perform user testing to see how they interact with an app or website.

8. Usability testing

Usability testing is concerned with understanding how customers use your products in real time. It can involve physical products, like a new blender, or digital products like a website or app.

Usability testing is helpful when you need to detect problems or bugs in early prototypes or beta versions before launching them. It typically costs far less to test a product or service beforehand than to pull a flawed product off the shelves or lose sales because of poor functionality.

There are several types of usability tests, which vary based on whether you’re testing a physical or digital product.

Journey testing involves observing the customer experience on an app or website and monitoring how they perform. This type of study can be done online

Eye tracking studies monitor where people’s eyes are drawn. Generally, they are conducted on websites and apps, but can also be done in stores to analyze where people look while shopping

Learn ability studies quantify the learning curve over time to see which problems people encounter after repeating the same task

Click tracking follows users’ activity on websites to evaluate the linking structure of a website

Checklist testing involves giving users tasks to perform and recording or asking them to review their experience

Combining types of market research with Typeform

When it comes to market research, you need to ask yourself what business challenge or question you’re trying to address. Then, select the appropriate methods and tools, such as market research automation , to simplify your process.From there, the world of useful data and actionable insights will open to you.

About the author

We're Typeform - a team on a mission to transform data collection by bringing you refreshingly different forms.

Liked that? Check these out:

How to personalize e-commerce in a cookieless future

Cookies are now a piece of marketing history and the future of B2C looks a lot like a conversation. Wondering how to break the ice? There’s no better way than with a form.

Typeform    |    08.2023

A tactical guide to creating click-worthy user-generated content

User-generated content isn’t just for B2C brands and influencers. Any company can add a UGC arrow to their quiver. Just ask Taylor Swift. In this article, we’re giving you six ways to level-up your UGC game.

Typeform    |    09.2023

3 ways personalized surveys can boost form conversions

Survey personalization can go a long way in building trust with your audience, creating a more streamlined and relevant experience, and earning engagement. Learn more about adding survey personalization to your strategies.

• Skip to main content
• Skip to primary sidebar
• Skip to footer
• QuestionPro

• Solutions Industries Gaming Automotive Sports and events Education Government Travel & Hospitality Financial Services Healthcare Cannabis Technology Use Case NPS+ Communities Audience Contactless surveys Mobile LivePolls Member Experience GDPR Positive People Science 360 Feedback Surveys
• Resources Blog eBooks Survey Templates Case Studies Training Help center

Home Market Research

Market Research: What it Is, Methods, Types & Examples

Would you like to know why, how, and when to apply market research? Do you want to discover why your consumers are not buying your products? Are you interested in launching a new product, service, or even a new marketing campaign, but you’re not sure what your consumers want?

LEARN ABOUT: Market research vs marketing research

To answer the questions above, you’ll need help from your consumers. But how will you collect that data? In this case and in many other situations in your business, market research is the way to get all the answers you need.

In this ultimate guide about market research, you’ll find the definition, advantages, types of market research, and some examples that will help you understand this type of research. Don’t forget to download the free ebook available at the end of this guide!

LEARN ABOUT: Perceived Value

Content Index

Three key objectives of market research

Why is market research important.

• Types of Market Research: Methods and Examples

Steps for conducting Market Research

Benefits of an efficient market research, 5 market research tips for businesses, why does every business need market research, free market research ebook, what is market research.

Market research is a technique that is used to collect data on any aspect that you want to know to be later able to interpret it and, in the end, make use of it for correct decision-making.

Another more specific definition could be the following:

Market research is the process by which companies seek to collect data systematically to make better decisions. Still, its true value lies in the way in which all the data obtained is used to achieve a better knowledge of the market consumer.

The process of market research can be done through deploying surveys , interacting with a group of people, also known as a sample , conducting interviews, and other similar processes.  

The primary purpose of conducting market research is to understand or examine the market associated with a particular product or service to decide how the audience will react to a product or service. The information obtained from conducting market research can be used to tailor marketing/ advertising activities or determine consumers’ feature priorities/service requirement (if any).

LEARN ABOUT: Consumer Surveys

Conducting research is one of the best ways of achieving customer satisfaction , reducing customer churn and elevating business. Here are the reasons why market research is important and should be considered in any business:

• Valuable information: It provides information and opportunities about the value of existing and new products, thus, helping businesses plan and strategize accordingly.
• Customer-centric: It helps to determine what the customers need and want. Marketing is customer-centric and understanding the customers and their needs will help businesses design products or services that best suit them. Remember that tracing your customer journey is a great way to gain valuable insights into your customers’ sentiments toward your brand.
• Forecasts: By understanding the needs of customers, businesses can also forecast their production and sales. Market research also helps in determining optimum inventory stock.
• Competitive advantage: To stay ahead of competitors market research is a vital tool to carry out comparative studies. Businesses can devise business strategies that can help them stay ahead of their competitors.

LEARN ABOUT: Data Analytics Projects

Types of Market Research: Market Research Methods and Examples

Whether an organization or business wishes to know the purchase behavior of consumers or the likelihood of consumers paying a certain cost for a product segmentation , market research helps in drawing meaningful conclusions.

LEARN ABOUT: Behavioral Targeting

Depending on the methods and tools required, the following are the types:

1. Primary Market Research (A combination of both Qualitative and Quantitative Research):

Primary market research is a process where organizations or businesses get in touch with the end consumers or employ a third party to carry out relevant studies to collect data. The data collected can be qualitative data (non-numerical data) or quantitative data (numerical or statistical data).

While conducting primary market research, one can gather two types of information: Exploratory and Specific. Exploratory research is open-ended, where a problem is explored by asking open ended questions in a detailed interview format usually with a small group of people, also known as a sample. Here the sample size is restricted to 6-10 members. Specific research, on the other hand, is more pinpointed and is used to solve the problems that are identified by exploratory research.

LEARN ABOUT: Marketing Insight

As mentioned earlier, primary market research is a combination of qualitative market research and quantitative market research. Qualitative market research study involves semi-structured or unstructured data collected through some of the commonly used qualitative research methods like:

Focus groups :

Focus group is one of the commonly used qualitative research methods. Focus group is a small group of people (6-10) who typically respond to online surveys sent to them. The best part about a focus group is the information can be collected remotely, can be done without personally interacting with the group members. However, this is a more expensive method as it is used to collect complex information.

One-to-one interview:

As the name suggests, this method involves personal interaction in the form of an interview, where the researcher asks a series of questions to collect information or data from the respondents. The questions are mostly open-ended questions and are asked to facilitate responses. This method heavily depends on the interviewer’s ability and experience to ask questions that evoke responses.

Ethnographic research :

This type of in-depth research is conducted in the natural settings of the respondents. This method requires the interviewer to adapt himself/herself to the natural environment of the respondents which could be a city or a remote village. Geographical constraints can be a hindering market research factor in conducting this kind of research. Ethnographic research can last from a few days to a few years.

Organizations use qualitative research methods to conduct structured market research by using online surveys , questionnaires , and polls to gain statistical insights to make informed decisions.

LEARN ABOUT: Qualitative Interview

This method was once conducted using pen and paper. This has now evolved to sending structured online surveys to the respondents to gain actionable insights. Researchers use modern and technology-oriented survey platforms to structure and design their survey to evoke maximum responses from respondents.

Through a well-structured mechanism, data is easily collected and reported, and necessary action can be taken with all the information made available firsthand.

Learn more: How to conduct quantitative research

2. Secondary Market Research:

Secondary research uses information that is organized by outside sources like government agencies, media, chambers of commerce etc. This information is published in newspapers, magazines, books, company websites, free government and nongovernment agencies and so on. The secondary source makes use of the following:

• Public sources: Public sources like library are an awesome way of gathering free information. Government libraries usually offer services free of cost and a researcher can document available information.
• Commercial sources: Commercial source although reliable are expensive. Local newspapers, magazines, journal, television media are great commercial sources to collect information.
• Educational Institutions: Although not a very popular source of collecting information, most universities and educational institutions are a rich source of information as many research projects are carried out there than any business sector.

Learn more: Market Research Example with Types and Methods

A market research project may usually have 3 different types of objectives.

• Administrative : Help a company or business development, through proper planning, organization, and both human and material resources control, and thus satisfy all specific needs within the market, at the right time.
• Social : Satisfy customers’ specific needs through a required product or service. The product or service should comply with a customer’s requirements and preferences when consumed.
• Economical : Determine the economical degree of success or failure a company can have while being new to the market, or otherwise introducing new products or services, thus providing certainty to all actions to be implemented.

LEARN ABOUT:  Test Market Demand

Knowing what to do in various situations that arise during the investigation will save the researcher time and reduce research problems . Today’s successful enterprises use powerful market research survey software that helps them conduct comprehensive research under a unified platform, providing actionable insights much faster with fewer problems.

LEARN ABOUT:  Market research industry

Following are the steps to conduct effective market research.

Step #1: Define the Problem

Having a well-defined subject of research will help researchers when they ask questions. These questions should be directed to solve problems and must be adapted to the project. Make sure the questions are written clearly and that the respondents understand them. Researchers can conduct a marketing test with a small group to know if the questions are going to know whether the asked questions are understandable and if they will be enough to gain insightful results.

Research objectives should be written in a precise way and should include a brief description of the information that is needed and the way in which it will obtain it. They should have an answer to this question “why are we doing the research?”

Learn more: Interview Questions

Step #2: Define the Sample

To carry out market research, researchers need a representative sample that can be collected using one of the many sampling techniques . A representative sample is a small number of people that reflect, as accurately as possible, a larger group.

• An organization cannot waste their resources in collecting information from the wrong population. It is important that the population represents characteristics that matter to the researchers and that they need to investigate, are in the chosen sample.
• Take into account that marketers will always be prone to fall into a bias in the sample because there will always be people who do not answer the survey because they are busy, or answer it incompletely, so researchers may not obtain the required data.
• Regarding the size of the sample, the larger it is, the more likely it is to be representative of the population. A larger representative sample gives the researcher greater certainty that the people included are the ones they need, and they can possibly reduce bias. Therefore, if they want to avoid inaccuracy in our surveys, they should have representative and balanced samples.
• Practically all the surveys that are considered in a serious way, are based on a scientific sampling, based on statistical and probability theories.

There are two ways to obtain a representative sample:

• Probability sampling : In probability sampling , the choice of the sample will be made at random, which guarantees that each member of the population will have the same probability of selection bias and inclusion in the sample group. Researchers should ensure that they have updated information on the population from which they will draw the sample and survey the majority to establish representativeness.
• Non-probability sampling : In a non-probability sampling , different types of people are seeking to obtain a more balanced representative sample. Knowing the demographic characteristics of our group will undoubtedly help to limit the profile of the desired sample and define the variables that interest the researchers, such as gender, age, place of residence, etc. By knowing these criteria, before obtaining the information, researchers can have the control to create a representative sample that is efficient for us.

When a sample is not representative, there can be a margin of error . If researchers want to have a representative sample of 100 employees, they should choose a similar number of men and women.

The sample size is very important, but it does not guarantee accuracy. More than size, representativeness is related to the sampling frame , that is, to the list from which people are selected, for example, part of a survey.

LEARN ABOUT: Behavioral Research If researchers want to continue expanding their knowledge on how to determine the size of the sample consult our guide on sampling here.

Step #3: Carry out data collection

First, a data collection instrument should be developed. The fact that they do not answer a survey, or answer it incompletely will cause errors in research. The correct collection of data will prevent this.

Step #4: Analyze the results

Each of the points of the market research process is linked to one another. If all the above is executed well, but there is no accurate analysis of the results, then the decisions made consequently will not be appropriate. In-depth analysis conducted without leaving loose ends will be effective in gaining solutions. Data analysis will be captured in a report, which should also be written clearly so that effective decisions can be made on that basis.

Analyzing and interpreting the results is to look for a wider meaning to the obtained data. All the previous phases have been developed to arrive at this moment. How can researchers measure the obtained results? The only quantitative data that will be obtained is age, sex, profession, and number of interviewees because the rest are emotions and experiences that have been transmitted to us by the interlocutors. For this, there is a tool called empathy map that forces us to put ourselves in the place of our clientele with the aim of being able to identify, really, the characteristics that will allow us to make a better adjustment between our products or services and their needs or interests. When the research has been carefully planned, the hypotheses have been adequately defined and the indicated collection method has been used, the interpretation is usually carried out easily and successfully. What follows after conducting market research?

Learn more: Types of Interviews

Step #5: Make the Research Report

When presenting the results, researchers should focus on: what do they want to achieve using this research report and while answering this question they should not assume that the structure of the survey is the best way to do the analysis. One of the big mistakes that many researchers make is that they present the reports in the same order of their questions and do not see the potential of storytelling.

To make good reports, the best analysts give the following advice: follow the inverted pyramid style to present the results, answering at the beginning the essential questions of the business that caused the investigation. Start with the conclusions and give them fundamentals, instead of accumulating evidence. After this researchers can provide details to the readers who have the time and interest.

Step #6: Make Decisions

An organization or a researcher should never ask “why do market research”, they should just do it! Market research helps researchers to know a wide range of information, for example,  consumer purchase intentions, or gives feedback about the growth of the target market. They can also discover valuable information that will help in estimating the prices of their product or service and find a point of balance that will benefit them and the consumers.

Take decisions! Act and implement.

Learn more: Quantitative Research

• Make well-informed decisions: The growth of an organization is dependent on the way decisions are made by the management. Using market research techniques, the management can make business decisions based on obtained results that back their knowledge and experience. Market research helps to know market trends, hence to carry it out frequently to get to know the customers thoroughly.

LEARN ABOUT: Research Process Steps

• Gain accurate information: Market research provides real and accurate information that will prepare the organization for any mishaps that may happen in the future. By properly investigating the market, a business will undoubtedly be taking a step forward, and therefore it will be taking advantage of its existing competitors.
• Determine the market size: A researcher can evaluate the size of the market that must be covered in case of selling a product or service in order to make profits.
• Choose an appropriate sales system: Select a precise sales system according to what the market is asking for, and according to this, the product/service can be positioned in the market.
• Learn about customer preferences: It helps to know how the preferences (and tastes) of the clients change so that the company can satisfy preferences, purchasing habits, and income levels. Researchers can determine the type of product that must be manufactured or sold based on the specific needs of consumers.
• Gather details about customer perception of the brand: In addition to generating information, market research helps a researcher in understanding how the customers perceive the organization or brand.
• Analyze customer communication methods: Market research serves as a guide for communication with current and potential clients.
• Productive business investment: It is a great investment for any business because thanks to it they get invaluable information, it shows researchers the way to follow to take the right path and achieve the sales that are required.

LEARN ABOUT: Total Quality Management

The following tips will help businesses with creating a better market research strategy.

Tip #1: Define the objective of your research.

Before starting your research quest, think about what you’re trying to achieve next with your business. Are you looking to increase traffic to your location? Or increase sales? Or convert customers from one-time purchasers to regulars? Figuring out your objective will help you tailor the rest of your research and your future marketing materials. Having an objective for your research will flesh out what kind of data you need to collect.

Tip #2: Learn About Your Target Customers.

The most important thing to remember is that your business serves a specific kind of customer. Defining your specific customer has many advantages like allowing you to understand what kind of language to use when crafting your marketing materials, and how to approach building relationships with your customer. When you take time to define your target customer you can also find the best products and services to sell to them.

You want to know as much as you can about your target customer. You can gather this information through observation and by researching the kind of customers who frequent your type of business. For starters, helpful things to know are their age and income. What do they do for a living? What’s their marital status and education level?

Learn more: Customer Satisfaction

Tip #3: Recognize that knowing who you serve helps you define who you do not.

Let’s take a classic example from copywriting genius Dan Kennedy. He says that if you’re opening up a fine dining steakhouse focused on decadent food, you know right off the bat that you’re not looking to attract vegetarians or dieters. Armed with this information, you can create better marketing messages that speak to your target customers.

It’s okay to decide who is not a part of your target customer base. In fact, for small businesses knowing who you don’t cater to can be essential in helping you grow. Why? Simple, if you’re small your advantage is that you can connect deeply with a specific segment of the market. You want to focus your efforts on the right customer who already is compelled to spend money on your offer.

If you’re spreading yourself thin by trying to be all things to everyone, you will only dilute your core message. Instead, keep your focus on your target customer. Define them, go deep, and you’ll be able to figure out how you can best serve them with your products and services.

Tip #4: Learn from your competition.

This works for brick-and-mortar businesses as well as internet businesses because it allows you to step into the shoes of your customer and open up to a new perspective of your business. Take a look around the internet and around your town. If you can, visit your competitor’s shops. For example, if you own a restaurant specializing in Italian cuisine, dine at the other Italian place in your neighborhood or in the next township.

As you experience the business from the customer’s perspective, look for what’s being done right and wrong.

Can you see areas that need attention or improvement? How are you running things in comparison? What’s the quality of their product and customer service ? Are the customers here pleased? Also, take a close look at their market segment. Who else is patronizing their business? Are they the same kinds of people who spend money with you? By asking these questions and doing in-person research, you can dig up a lot of information to help you define your unique selling position and create even better offers for your customers.

Tip #5: Get your target customers to open up and tell you everything.

A good customer survey is one of the most valuable market research tools because it gives you the opportunity to get inside your customer’s head. However, remember that some feedback may be harsh, so take criticism as a learning tool to point you in the right direction.

Creating a survey is simple. Ask questions about what your customer thinks you’re doing right and what can be improved. You can also prompt them to tell you what kinds of products and services they’d like to see you add, giving you fantastic insight into how to monetize your business more. Many customers will be delighted to offer feedback. You can even give customers who fill out surveys a gift like a special coupon for their next purchase.

Bonus Tip: Use an insight & research repository

An insight & research repository is a consolidated research management platform to derive insights about past and ongoing market research. With the use of such a tool, you can leverage past research to get to insights faster, build on previously done market research and draw trendlines, utilize research techniques that have worked in the past, and more.

Market research is one of the most effective ways to gain insight into your customer base , competitors , and the overall market. The goal of conducting market research is to equip your company with the information you need to make informed decisions.

It is especially important when small businesses are trying to determine whether a new business idea is viable, looking to move into a new market, or are launching a new product or service.  Read below for a more in-depth look at how market research can help small businesses.

• COMPETITION According to a study conducted by Business Insider, 72% of small businesses focus on increasing revenue. Conducting research helps businesses gain insight into competitor behavior. By learning about your competitor’s strengths and weaknesses, you can learn how to position your product or offering. In order to be successful, small businesses need to have an understanding of what products and services competitors are offering, and their price point.

Learn more: Trend Analysis

• CUSTOMERS Many small businesses feel they need to understand their customers, only to conduct market research and learn they had the wrong assumptions. By researching, you can create a profile of your average customer and gain insight into their buying habits, how much they’re willing to spend, and which features resonate with them. Additionally, and perhaps more importantly, you can learn what will make someone use your product or service over a competitor.

Learn more: Customer Satisfaction Survey

• OPPORTUNITIES Potential opportunities, whether they are products or services, can be identified by conducting market research. By learning more about your customers, you can gather insights into complementary products and services. Consumer needs change over time, influenced by new technology and different conditions, and you may find new needs that are not being met, which can create new opportunities for your business.

Learn more: SWOT Analysis 

• FORECAST A small business is affected by the performance of the local and national economy, as are its’ customers. If consumers are worried, then they will be more restrained when spending money, which affects the business. By conducting research with consumers, businesses can get an idea of whether they are optimistic or apprehensive about the direction of the economy, and make adjustments as necessary. For example, a small business owner may decide to postpone a new product launch if it appears the economic environment is turning negative.

Learn more: 300+ Market Research Survey Questionnaires

Market research and market intelligence may be as complex as the needs that each business or project has. The steps are usually the same. We hope this ultimate guide helps you have a better understanding of how to make your own market research project to gather insightful data and make better decisions.

LEARN ABOUT: Projective Techniques

We appreciate you taking the time to read this ultimate guide. We hope it was helpful! 

You can now download our free ebook that will guide you through a market research project, from the planning stage to the presentation of the outcomes and their analysis.

Sign up now, and download our free ebook: The Hacker’s Guide to Advanced Research Methodologies 

DOWNLOAD NOW

MORE LIKE THIS

The Best Email Survey Tool to Boost Your Feedback Game

May 7, 2024

Top 10 Employee Engagement Survey Tools

Top 20 Employee Engagement Software Solutions

May 3, 2024

15 Best Customer Experience Software of 2024

May 2, 2024

Other categories

• Academic Research
• Artificial Intelligence
• Assessments
• Brand Awareness
• Case Studies
• Communities
• Consumer Insights
• Customer effort score
• Customer Engagement
• Customer Experience
• Customer Loyalty
• Customer Research
• Customer Satisfaction
• Employee Benefits
• Employee Engagement
• Employee Retention
• Friday Five
• General Data Protection Regulation
• Insights Hub
• Life@QuestionPro
• Market Research
• Mobile diaries
• Mobile Surveys
• New Features
• Online Communities
• Question Types
• Questionnaire
• QuestionPro Products
• Release Notes
• Research Tools and Apps
• Revenue at Risk
• Survey Templates
• Training Tips
• Uncategorized
• Video Learning Series
• What’s Coming Up
• Workforce Intelligence

• Search Search Please fill out this field.

What Is Market Research?

• How It Works
• Primary vs. Secondary
• How to Conduct Research

The Bottom Line

• Marketing Essentials

How to Do Market Research, Types, and Example

Joules Garcia / Investopedia

Market research examines consumer behavior and trends in the economy to help a business develop and fine-tune its business idea and strategy. It helps a business understand its target market by gathering and analyzing data.

Market research is the process of evaluating the viability of a new service or product through research conducted directly with potential customers. It allows a company to define its target market and get opinions and other feedback from consumers about their interest in a product or service.

Research may be conducted in-house or by a third party that specializes in market research. It can be done through surveys and focus groups, among other ways. Test subjects are usually compensated with product samples or a small stipend for their time.

Key Takeaways

• Companies conduct market research before introducing new products to determine their appeal to potential customers.
• Tools include focus groups, telephone interviews, and questionnaires.
• The results of market research inform the final design of the product and determine how it will be positioned in the marketplace.
• Market research usually combines primary information, gathered directly from consumers, and secondary information, which is data available from external sources.

Market Research

How market research works.

Market research is used to determine the viability of a new product or service. The results may be used to revise the product design and fine-tune the strategy for introducing it to the public. This can include information gathered for the purpose of determining market segmentation . It also informs product differentiation , which is used to tailor advertising.

A business engages in various tasks to complete the market research process. It gathers information based on the market sector being targeted by the product. This information is then analyzed and relevant data points are interpreted to draw conclusions about how the product may be optimally designed and marketed to the market segment for which it is intended.

It is a critical component in the research and development (R&D) phase of a new product or service introduction. Market research can be conducted in many different ways, including surveys, product testing, interviews, and focus groups.

Market research is a critical tool that companies use to understand what consumers want, develop products that those consumers will use, and maintain a competitive advantage over other companies in their industry.

Primary Market Research vs. Secondary Market Research

Market research usually consists of a combination of:

• Primary research, gathered by the company or by an outside company that it hires
• Secondary research, which draws on external sources of data

Primary Market Research

Primary research generally falls into two categories: exploratory and specific research.

• Exploratory research is less structured and functions via open-ended questions. The questions may be posed in a focus group setting, telephone interviews, or questionnaires. It results in questions or issues that the company needs to address about a product that it has under development.
• Specific research delves more deeply into the problems or issues identified in exploratory research.

Secondary Market Research

All market research is informed by the findings of other researchers about the needs and wants of consumers. Today, much of this research can be found online.

Secondary research can include population information from government census data , trade association research reports , polling results, and research from other businesses operating in the same market sector.

History of Market Research

Formal market research began in Germany during the 1920s. In the United States, it soon took off with the advent of the Golden Age of Radio.

Companies that created advertisements for this new entertainment medium began to look at the demographics of the audiences who listened to each of the radio plays, music programs, and comedy skits that were presented.

They had once tried to reach the widest possible audience by placing their messages on billboards or in the most popular magazines. With radio programming, they had the chance to target rural or urban consumers, teenagers or families, and judge the results by the sales numbers that followed.

Types of Market Research

Face-to-face interviews.

From their earliest days, market research companies would interview people on the street about the newspapers and magazines that they read regularly and ask whether they recalled any of the ads or brands that were published in them. Data collected from these interviews were compared to the circulation of the publication to determine the effectiveness of those ads.

Market research and surveys were adapted from these early techniques.

To get a strong understanding of your market, it’s essential to understand demand, market size, economic indicators, location, market saturation, and pricing.

Focus Groups

A focus group is a small number of representative consumers chosen to try a product or watch an advertisement.

Afterward, the group is asked for feedback on their perceptions of the product, the company’s brand, or competing products. The company then takes that information and makes decisions about what to do with the product or service, whether that's releasing it, making changes, or abandoning it altogether.

Phone Research

The man-on-the-street interview technique soon gave way to the telephone interview. A telephone interviewer could collect information in a more efficient and cost-effective fashion.

Telephone research was a preferred tactic of market researchers for many years. It has become much more difficult in recent years as landline phone service dwindles and is replaced by less accessible mobile phones.

Survey Research

As an alternative to focus groups, surveys represent a cost-effective way to determine consumer attitudes without having to interview anyone in person. Consumers are sent surveys in the mail, usually with a coupon or voucher to incentivize participation. These surveys help determine how consumers feel about the product, brand, and price point.

Online Market Research

With people spending more time online, market research activities have shifted online as well. Data collection still uses a survey-style form. But instead of companies actively seeking participants by finding them on the street or cold calling them on the phone, people can choose to sign up, take surveys, and offer opinions when they have time.

This makes the process far less intrusive and less rushed, since people can participate on their own time and of their own volition.

How to Conduct Market Research

The first step to effective market research is to determine the goals of the study. Each study should seek to answer a clear, well-defined problem. For example, a company might seek to identify consumer preferences, brand recognition, or the comparative effectiveness of different types of ad campaigns.

After that, the next step is to determine who will be included in the research. Market research is an expensive process, and a company cannot waste resources collecting unnecessary data. The firm should decide in advance which types of consumers will be included in the research, and how the data will be collected. They should also account for the probability of statistical errors or sampling bias .

The next step is to collect the data and analyze the results. If the two previous steps have been completed accurately, this should be straightforward. The researchers will collect the results of their study, keeping track of the ages, gender, and other relevant data of each respondent. This is then analyzed in a marketing report that explains the results of their research.

The last step is for company executives to use their market research to make business decisions. Depending on the results of their research, they may choose to target a different group of consumers, or they may change their price point or some product features.

The results of these changes may eventually be measured in further market research, and the process will begin all over again.

Benefits of Market Research

Market research is essential for developing brand loyalty and customer satisfaction. Since it is unlikely for a product to appeal equally to every consumer, a strong market research program can help identify the key demographics and market segments that are most likely to use a given product.

Market research is also important for developing a company’s advertising efforts. For example, if a company’s market research determines that its consumers are more likely to use Facebook than X (formerly Twitter), it can then target its advertisements to one platform instead of another. Or, if they determine that their target market is value-sensitive rather than price-sensitive, they can work on improving the product rather than reducing their prices.

Market research only works when subjects are honest and open to participating.

Example of Market Research

Many companies use market research to test new products or get information from consumers about what kinds of products or services they need and don’t currently have.

For example, a company that’s considering starting a business might conduct market research to test the viability of its product or service. If the market research confirms consumer interest, the business can proceed confidently with its business plan . If not, the company can use the results of the market research to make adjustments to the product to bring it in line with customer desires.

What Are the Main Types of Market Research?

The main types of market research are primary research and secondary research. Primary research includes focus groups, polls, and surveys. Secondary research includes academic articles, infographics, and white papers.

Qualitative research gives insights into how customers feel and think. Quantitative research uses data and statistics such as website views, social media engagement, and subscriber numbers.

What Is Online Market Research?

Online market research uses the same strategies and techniques as traditional primary and secondary market research, but it is conducted on the Internet. Potential customers may be asked to participate in a survey or give feedback on a product. The responses may help the researchers create a profile of the likely customer for a new product.

What Are Paid Market Research Surveys?

Paid market research involves rewarding individuals who agree to participate in a study. They may be offered a small payment for their time or a discount coupon in return for filling out a questionnaire or participating in a focus group.

What Is a Market Study?

A market study is an analysis of consumer demand for a product or service. It looks at all of the factors that influence demand for a product or service. These include the product’s price, location, competition, and substitutes as well as general economic factors that could influence the new product’s adoption, for better or worse.

Market research is a key component of a company’s research and development (R&D) stage. It helps companies understand in advance the viability of a new product that they have in development and to see how it might perform in the real world.

Britannica Money. “ Market Research .”

U.S. Small Business Administration. “ Market Research and Competitive Analysis .”

• How to Start a Business: A Comprehensive Guide and Essential Steps 1 of 25
• How to Do Market Research, Types, and Example 2 of 25
• Marketing Strategy: What It Is, How It Works, and How to Create One 3 of 25
• Marketing in Business: Strategies and Types Explained 4 of 25
• What Is a Marketing Plan? Types and How to Write One 5 of 25
• Business Development: Definition, Strategies, Steps & Skills 6 of 25
• Business Plan: What It Is, What's Included, and How to Write One 7 of 25
• Small Business Development Center (SBDC): Meaning, Types, Impact 8 of 25
• How to Write a Business Plan for a Loan 9 of 25
• Business Startup Costs: It’s in the Details 10 of 25
• Startup Capital Definition, Types, and Risks 11 of 25
• Bootstrapping Definition, Strategies, and Pros/Cons 12 of 25
• Crowdfunding: What It Is, How It Works, and Popular Websites 13 of 25
• Starting a Business with No Money: How to Begin 14 of 25
• A Comprehensive Guide to Establishing Business Credit 15 of 25
• Equity Financing: What It Is, How It Works, Pros and Cons 16 of 25
• Best Startup Business Loans for May 2024 17 of 25
• Sole Proprietorship: What It Is, Pros and Cons, and Differences From an LLC 18 of 25
• Partnership: Definition, How It Works, Taxation, and Types 19 of 25
• What Is an LLC? Limited Liability Company Structure and Benefits Defined 20 of 25
• Corporation: What It Is and How To Form One 21 of 25
• Starting a Small Business: Your Complete How-to Guide 22 of 25
• Starting an Online Business: A Step-by-Step Guide 23 of 25
• How to Start Your Own Bookkeeping Business: Essential Tips 24 of 25
• How to Start a Successful Dropshipping Business: A Comprehensive Guide 25 of 25

• Terms of Service
• Editorial Policy
• Privacy Policy
• Your Privacy Choices

Types of market research: Methods and examples

• Share on Facebook
• Share on Twitter
• Share on LinkedIn

Here at GWI we publish a steady stream of blogs, reports, and other resources that dig deep into specific market research topics.

But what about the folks who’d appreciate a more general overview of market research that explains the big picture? Don’t they deserve some love too?

Of course they do. That’s why we’ve created this overview guide focusing on types of market research and examples. With so many market research companies to choose from, having a solid general understanding of how this sector works is essential for any brand or business that wants to pick the right market research partner.

So with that in mind, let’s start at the very beginning and get clear on…

Market research definition

At the risk of stating the slightly obvious, market research is the gathering and analyzing of data on consumers, competitors, distributors, and markets. As such it’s not quite the same as consumer research , but there’s significant overlap.

Market research matters because it can help you take the guesswork out of getting through to audiences. By studying consumers and gathering information on their likes, dislikes, and so on, brands can make evidence-based decisions instead of relying on instinct or experience. 

What is market research?

Market research is the organized gathering of information about target markets and consumers’ needs and preferences. It’s an important component of business strategy and a major factor in maintaining competitiveness.

If a business wants to know – really know – what sort of products or services consumers want to buy, along with where, when, and how those products and services should be marketed, it just makes sense to ask the prospective audience. 

Without the certainty that market research brings, a business is basically hoping for the best. And while we salute their optimism, that’s not exactly a reliable strategy for success.

What are the types of market research?

Primary research .

Primary research is a type of market research you either conduct yourself or hire someone to do on your behalf.

A classic example of primary research involves going directly to a source – typically customers or prospective customers in your target market – to ask questions and gather information about a product or service. Interviewing methods include in-person, online surveys, phone calls, and focus groups.

The big advantage of primary research is that it’s directly focused on your objectives, so the outcome will be conclusive, detailed insights – particularly into customer views – making it the gold standard.

The disadvantages are it can be time-consuming and potentially costly, plus there’s a risk of survey bias creeping in, in the sense that research samples may not be representative of the wider group.

Secondary research 

Primary market research means you collect the data your business needs, whereas the types of market research known as secondary market research use information that’s already been gathered for other purposes but can still be valuable. Examples include published market studies, white papers, analyst reports, customer emails, and customer surveys/feedback.

For many small businesses with limited budgets, secondary market research is their first choice because it’s easier to acquire and far more affordable than primary research.

Secondary research can still answer specific business questions, but with limitations. The data collected from that audience may not match your targeted audience exactly, resulting in skewed outcomes. 

A big benefit of secondary market research is helping lay the groundwork and get you ready to carry out primary market research by making sure you’re focused on what matters most.

Qualitative research

Qualitative research is one of the two fundamental types of market research. Qualitative research is about people and their opinions. Typically conducted by asking questions either one-on-one or in groups, qualitative research can help you define problems and learn about customers’ opinions, values, and beliefs.

Classic examples of qualitative research are long-answer questions like “Why do you think this product is better than competitive products? Why do you think it’s not?”, or “How would you improve this new service to make it more appealing?”

Because qualitative research generally involves smaller sample sizes than its close cousin quantitative research, it gives you an anecdotal overview of your subject, rather than highly detailed information that can help predict future performance.

Qualitative research is particularly useful if you’re developing a new product, service, website or ad campaign and want to get some feedback before you commit a large budget to it.

Quantitative research

If qualitative research is all about opinions, quantitative research is all about numbers, using math to uncover insights about your audience. 

Typical quantitative research questions are things like, “What’s the market size for this product?” or “How long are visitors staying on this website?”. Clearly the answers to both will be numerical.

Quantitative research usually involves questionnaires. Respondents are asked to complete the survey, which marketers use to understand consumer needs, and create strategies and marketing plans.

Importantly, because quantitative research is math-based, it’s statistically valid, which means you’re in a good position to use it to predict the future direction of your business.

Consumer research 

As its name implies, consumer research gathers information about consumers’ lifestyles, behaviors, needs and preferences, usually in relation to a particular product or service. It can include both quantitative and qualitative studies.

Examples of consumer research in action include finding ways to improve consumer perception of a product, or creating buyer personas and market segments, which help you successfully market your product to different types of customers.

Understanding consumer trends , driven by consumer research, helps businesses understand customer psychology and create detailed purchasing behavior profiles. The result helps brands improve their products and services by making them more customer-centric, increasing customer satisfaction, and boosting bottom line in the process.

Product research 

Product research gives a new product (or indeed service, we don’t judge) its best chance of success, or helps an existing product improve or increase market share.

It’s common sense: by finding out what consumers want and adjusting your offering accordingly, you gain a competitive edge. It can be the difference between a product being a roaring success or an abject failure.

Examples of product research include finding ways to develop goods with a higher value, or identifying exactly where innovation effort should be focused. 

Product research goes hand-in-hand with other strands of market research, helping you make informed decisions about what consumers want, and what you can offer them.

Brand research  

Brand research is the process of gathering feedback from your current, prospective, and even past customers to understand how your brand is perceived by the market.

It covers things like brand awareness, brand perceptions, customer advocacy, advertising effectiveness, purchase channels, audience profiling, and whether or not the brand is a top consideration for consumers.

The result helps take the guesswork out of your messaging and brand strategy. Like all types of market research, it gives marketing leaders the data they need to make better choices based on fact rather than opinion or intuition.

Market research methods 

So far we’ve reviewed various different types of market research, now let’s look at market research methods, in other words the practical ways you can uncover those all-important insights.

Consumer research platform 

A consumer research platform like GWI is a smart way to find on-demand market research insights in seconds.

In a world of fluid markets and changing attitudes, a detailed understanding of your consumers, developed using the right research platform, enables you to stop guessing and start knowing.

As well as providing certainty, consumer research platforms massively accelerate speed to insight. Got a question? Just jump on your consumer research platform and find the answer – job done.

The ability to mine data for answers like this is empowering – suddenly you’re in the driving seat with a world of possibilities ahead of you. Compared to the most obvious alternative – commissioning third party research that could take weeks to arrive – the right consumer research platform is basically a magic wand.

Admittedly we’re biased, but GWI delivers all this and more. Take our platform for a quick spin and see for yourself.

And the downside of using a consumer research platform? Well, no data set, however fresh or thorough, can answer every question. If you need really niche insights then your best bet is custom market research , where you can ask any question you like, tailored to your exact needs.

Face-to-face interviews 

Despite the rise in popularity of online surveys , face-to-face survey interviewing – using mobile devices or even the classic paper survey – is still a popular data collection method.

In terms of advantages, face-to-face interviews help with accurate screening, in the sense the interviewee can’t easily give misleading answers about, say, their age. The interviewer can also make a note of emotions and non-verbal cues. 

On the other hand, face-to-face interviews can be costly, while the quality of data you get back often depends on the ability of the interviewer. Also, the size of the sample is limited to the size of your interviewing staff, the area in which the interviews are conducted, and the number of qualified respondents within that area.

Social listening 

Social listening is a powerful solution for brands who want to keep an ear to the ground, gathering unfiltered thoughts and opinions from consumers who are posting on social media. 

Many social listening tools store data for up to a couple of years, great for trend analysis that needs to compare current and past conversations.

Social listening isn’t limited to text. Images, videos, and emojis often help us better understand what consumers are thinking, saying, and doing better than more traditional research methods. 

Perhaps the biggest downside is there are no guarantees with social listening, and you never know what you will (or won’t) find. It can also be tricky to gauge sentiment accurately if the language used is open to misinterpretation, for example if a social media user describes something as “sick”.

There’s also a potential problem around what people say vs. what they actually do. Tweeting about the gym is a good deal easier than actually going. The wider problem – and this may shock you – is that not every single thing people write on social media is necessarily true, which means social listening can easily deliver unreliable results.

Public domain data 

Public domain data comes from think tanks and government statistics or research centers like the UK’s National Office for Statistics or the United States Census Bureau and the National Institute of Statistical Sciences. Other sources are things like research journals, news media, and academic material.

Its advantages for market research are it’s cheap (or even free), quick to access, and easily available. Public domain datasets can be huge, so potentially very rich.

On the flip side, the data can be out of date, it certainly isn’t exclusive to you, and the collection methodology can leave much to be desired. But used carefully, public domain data can be a useful source of secondary market research.

Telephone interviews 

You know the drill – you get a call from a researcher who asks you questions about a particular topic and wants to hear your opinions. Some even pay or offer other rewards for your time.

Telephone surveys are great for reaching niche groups of consumers within a specific geographic area or connected to a particular brand, or who aren’t very active in online channels. They’re not well-suited for gathering data from broad population groups, simply because of the time and labor involved.

How to use market research 

Data isn’t an end in itself; instead it’s a springboard to make other stuff happen. So once you’ve drawn conclusions from your research, it’s time to think of what you’ll actually do based on your findings.

While it’s impossible for us to give a definitive list (every use case is different), here are some suggestions to get you started.

Leverage it . Think about ways to expand the use – and value – of research data and insights, for example by using research to support business goals and functions, like sales, market share or product design.

Integrate it . Expand the value of your research data by integrating it with other data sources, internal and external. Integrating data like this can broaden your perspective and help you draw deeper insights for more confident decision-making.

Justify it . Enlist colleagues from areas that’ll benefit from the insights that research provides – that could be product management, product development, customer service, marketing, sales or many others – and build a business case for using research.

How to choose the right type of market research 

Broadly speaking, choosing the right research method depends on knowing the type of data you need to collect. To dig into ideas and opinions, choose qualitative; to do some testing, it’s quantitative you want.

There are also a bunch of practical considerations, not least cost. If a particular approach sounds great but costs the earth then clearly it’s not ideal for any brand on a budget.

Then there’s how you intend to use the actual research, your level of expertise with research data, whether you need access to historical data or just a snapshot of today, and so on.

The point is, different methods suit different situations. When choosing, you’ll want to consider what you want to achieve, what data you’ll need, the pros and cons of each method, the costs of conducting the research, and the cost of analyzing the results. 

Market research examples

Independent agency Bright/Shift used GWI consumer insights to shape a high-impact go-to-market strategy for their sustainable furniture client, generating £41K in revenue in the first month. Here’s how they made the magic happen .

Never miss a post

By subscribing you confirm you’re happy for us to send you our latest articles.

You’ve read our blog, now see our platform

Every business has questions about its audiences, GWI has answers. Powered by consistent, global research, our platform is an on-demand window into their world.

Learn / Blog / Article

Back to blog

How to do market research in 4 steps: a lean approach to marketing research

From pinpointing your target audience and assessing your competitive advantage, to ongoing product development and customer satisfaction efforts, market research is a practice your business can only benefit from.

Learn how to conduct quick and effective market research using a lean approach in this article full of strategies and practical examples. 

Last updated

Reading time.

A comprehensive (and successful) business strategy is not complete without some form of market research—you can’t make informed and profitable business decisions without truly understanding your customer base and the current market trends that drive your business.

In this article, you’ll learn how to conduct quick, effective market research  using an approach called 'lean market research'. It’s easier than you might think, and it can be done at any stage in a product’s lifecycle.

How to conduct lean market research in 4 steps

What is market research, why is market research so valuable, advantages of lean market research, 4 common market research methods, 5 common market research questions, market research faqs.

We’ll jump right into our 4-step approach to lean market research. To show you how it’s done in the real world, each step includes a practical example from Smallpdf , a Swiss company that used lean market research to reduce their tool’s error rate by 75% and boost their Net Promoter Score® (NPS) by 1%.

Research your market the lean way...

From on-page surveys to user interviews, Hotjar has the tools to help you scope out your market and get to know your customers—without breaking the bank.

The following four steps and practical examples will give you a solid market research plan for understanding who your users are and what they want from a company like yours.

1. Create simple user personas

A user persona is a semi-fictional character based on psychographic and demographic data from people who use websites and products similar to your own. Start by defining broad user categories, then elaborate on them later to further segment your customer base and determine your ideal customer profile .

How to get the data: use on-page or emailed surveys and interviews to understand your users and what drives them to your business.

How to do it right: whatever survey or interview questions you ask, they should answer the following questions about the customer:

Who are they?

What is their main goal?

What is their main barrier to achieving this goal?

Pitfalls to avoid:

Don’t ask too many questions! Keep it to five or less, otherwise you’ll inundate them and they’ll stop answering thoughtfully.

Don’t worry too much about typical demographic questions like age or background. Instead, focus on the role these people play (as it relates to your product) and their goals.

How Smallpdf did it: Smallpdf ran an on-page survey for a couple of weeks and received 1,000 replies. They learned that many of their users were administrative assistants, students, and teachers.

Next, they used the survey results to create simple user personas like this one for admins:

Who are they? Administrative Assistants.

What is their main goal? Creating Word documents from a scanned, hard-copy document or a PDF where the source file was lost.

What is their main barrier to achieving it? Converting a scanned PDF doc to a Word file.

💡Pro tip: Smallpdf used Hotjar Surveys to run their user persona survey. Our survey tool helped them avoid the pitfalls of guesswork and find out who their users really are, in their own words. 

You can design a survey and start running it in minutes with our easy-to-use drag and drop builder. Customize your survey to fit your needs, from a sleek one-question pop-up survey to a fully branded questionnaire sent via email. 

We've also created 40+ free survey templates that you can start collecting data with, including a user persona survey like the one Smallpdf used.

2. Conduct observational research

Observational research involves taking notes while watching someone use your product (or a similar product).

Overt vs. covert observation

Overt observation involves asking customers if they’ll let you watch them use your product. This method is often used for user testing and it provides a great opportunity for collecting live product or customer feedback .

Covert observation means studying users ‘in the wild’ without them knowing. This method works well if you sell a type of product that people use regularly, and it offers the purest observational data because people often behave differently when they know they’re being watched. 

Tips to do it right:

Record an entry in your field notes, along with a timestamp, each time an action or event occurs.

Make note of the users' workflow, capturing the ‘what,’ ‘why,’ and ‘for whom’ of each action.

Don’t record identifiable video or audio data without consent. If recording people using your product is helpful for achieving your research goal, make sure all participants are informed and agree to the terms.

Don’t forget to explain why you’d like to observe them (for overt observation). People are more likely to cooperate if you tell them you want to improve the product.

💡Pro tip: while conducting field research out in the wild can wield rewarding results, you can also conduct observational research remotely. Hotjar Recordings is a tool that lets you capture anonymized user sessions of real people interacting with your website. 

Observe how customers navigate your pages and products to gain an inside look into their user behavior . This method is great for conducting exploratory research with the purpose of identifying more specific issues to investigate further, like pain points along the customer journey and opportunities for optimizing conversion .

With Hotjar Recordings you can observe real people using your site without capturing their sensitive information

How Smallpdf did it: here’s how Smallpdf observed two different user personas both covertly and overtly.

Observing students (covert): Kristina Wagner, Principle Product Manager at Smallpdf, went to cafes and libraries at two local universities and waited until she saw students doing PDF-related activities. Then she watched and took notes from a distance. One thing that struck her was the difference between how students self-reported their activities vs. how they behaved (i.e, the self-reporting bias). Students, she found, spent hours talking, listening to music, or simply staring at a blank screen rather than working. When she did find students who were working, she recorded the task they were performing and the software they were using (if she recognized it).

Observing administrative assistants (overt): Kristina sent emails to admins explaining that she’d like to observe them at work, and she asked those who agreed to try to batch their PDF work for her observation day. While watching admins work, she learned that they frequently needed to scan documents into PDF-format and then convert those PDFs into Word docs. By observing the challenges admins faced, Smallpdf knew which products to target for improvement.

“Data is really good for discovery and validation, but there is a bit in the middle where you have to go and find the human.”

3. Conduct individual interviews

Interviews are one-on-one conversations with members of your target market. They allow you to dig deep and explore their concerns, which can lead to all sorts of revelations.

Listen more, talk less. Be curious.

Act like a journalist, not a salesperson. Rather than trying to talk your company up, ask people about their lives, their needs, their frustrations, and how a product like yours could help.

Ask "why?" so you can dig deeper. Get into the specifics and learn about their past behavior.

Record the conversation. Focus on the conversation and avoid relying solely on notes by recording the interview. There are plenty of services that will transcribe recorded conversations for a good price (including Hotjar!).

Avoid asking leading questions , which reveal bias on your part and pushes respondents to answer in a certain direction (e.g. “Have you taken advantage of the amazing new features we just released?).

Don't ask loaded questions , which sneak in an assumption which, if untrue, would make it impossible to answer honestly. For example, we can’t ask you, “What did you find most useful about this article?” without asking whether you found the article useful in the first place.

Be cautious when asking opinions about the future (or predictions of future behavior). Studies suggest that people aren’t very good at predicting their future behavior. This is due to several cognitive biases, from the misguided exceptionalism bias (we’re good at guessing what others will do, but we somehow think we’re different), to the optimism bias (which makes us see things with rose-colored glasses), to the ‘illusion of control’ (which makes us forget the role of randomness in future events).

How Smallpdf did it: Kristina explored her teacher user persona by speaking with university professors at a local graduate school. She learned that the school was mostly paperless and rarely used PDFs, so for the sake of time, she moved on to the admins.

A bit of a letdown? Sure. But this story highlights an important lesson: sometimes you follow a lead and come up short, so you have to make adjustments on the fly. Lean market research is about getting solid, actionable insights quickly so you can tweak things and see what works.

💡Pro tip: to save even more time, conduct remote interviews using an online user research service like Hotjar Engage , which automates the entire interview process, from recruitment and scheduling to hosting and recording.

You can interview your own customers or connect with people from our diverse pool of 200,000+ participants from 130+ countries and 25 industries. And no need to fret about taking meticulous notes—Engage will automatically transcribe the interview for you.

4. Analyze the data (without drowning in it)

The following techniques will help you wrap your head around the market data you collect without losing yourself in it. Remember, the point of lean market research is to find quick, actionable insights.

A flow model is a diagram that tracks the flow of information within a system. By creating a simple visual representation of how users interact with your product and each other, you can better assess their needs.

You’ll notice that admins are at the center of Smallpdf’s flow model, which represents the flow of PDF-related documents throughout a school. This flow model shows the challenges that admins face as they work to satisfy their own internal and external customers.

Affinity diagram

An affinity diagram is a way of sorting large amounts of data into groups to better understand the big picture. For example, if you ask your users about their profession, you’ll notice some general themes start to form, even though the individual responses differ. Depending on your needs, you could group them by profession, or more generally by industry.

We wrote a guide about how to analyze open-ended questions to help you sort through and categorize large volumes of response data. You can also do this by hand by clipping up survey responses or interview notes and grouping them (which is what Kristina does).

“For an interview, you will have somewhere between 30 and 60 notes, and those notes are usually direct phrases. And when you literally cut them up into separate pieces of paper and group them, they should make sense by themselves.”

Pro tip: if you’re conducting an online survey with Hotjar, keep your team in the loop by sharing survey responses automatically via our Slack and Microsoft Team integrations. Reading answers as they come in lets you digest the data in pieces and can help prepare you for identifying common themes when it comes time for analysis.

Hotjar lets you easily share survey responses with your team

Customer journey map

A customer journey map is a diagram that shows the way a typical prospect becomes a paying customer. It outlines their first interaction with your brand and every step in the sales cycle, from awareness to repurchase (and hopefully advocacy).

The above  customer journey map , created by our team at Hotjar, shows many ways a customer might engage with our tool. Your map will be based on your own data and business model.

📚 Read more: if you’re new to customer journey maps, we wrote this step-by-step guide to creating your first customer journey map in 2 and 1/2 days with free templates you can download and start using immediately.

Next steps: from research to results

So, how do you turn market research insights into tangible business results? Let’s look at the actions Smallpdf took after conducting their lean market research: first they implemented changes, then measured the impact.

Implement changes

Based on what Smallpdf learned about the challenges that one key user segment (admins) face when trying to convert PDFs into Word files, they improved their ‘PDF to Word’ conversion tool.

We won’t go into the details here because it involves a lot of technical jargon, but they made the entire process simpler and more straightforward for users. Plus, they made it so that their system recognized when you drop a PDF file into their ‘Word to PDF’ converter instead of the ‘PDF to Word’ converter, so users wouldn’t have to redo the task when they made that mistake. 

In other words: simple market segmentation for admins showed a business need that had to be accounted for, and customers are happier overall after Smallpdf implemented an informed change to their product.

Measure results

According to the Lean UX model, product and UX changes aren’t retained unless they achieve results.

Smallpdf’s changes produced:

A 75% reduction in error rate for the ‘PDF to Word’ converter

A 1% increase in NPS

Greater confidence in the team’s marketing efforts

"With all the changes said and done, we've cut our original error rate in four, which is huge. We increased our NPS by +1%, which isn't huge, but it means that of the users who received a file, they were still slightly happier than before, even if they didn't notice that anything special happened at all.”

Subscribe to fresh and free monthly insights.

Over 50,000 people interested in UX, product,
 digital empathy, and beyond, receive our newsletter every month. No spam, just thoughtful perspectives from a range of experts, new approaches to remote work, and loads more valuable insights. If that floats your boat, why not become a subscriber?

I have read and accepted the message outlined here: Hotjar uses the information you provide to us to send you relevant content, updates and offers from time to time. You can unsubscribe at any time by clicking the link at the bottom of any email.

Market research (or marketing research) is any set of techniques used to gather information and better understand a company’s target market. This might include primary research on brand awareness and customer satisfaction or secondary market research on market size and competitive analysis. Businesses use this information to design better products, improve user experience, and craft a marketing strategy that attracts quality leads and improves conversion rates.

David Darmanin, one of Hotjar’s founders, launched two startups before Hotjar took off—but both companies crashed and burned. Each time, he and his team spent months trying to design an amazing new product and user experience, but they failed because they didn’t have a clear understanding of what the market demanded.

With Hotjar, they did things differently . Long story short, they conducted market research in the early stages to figure out what consumers really wanted, and the team made (and continues to make) constant improvements based on market and user research.

Without market research, it’s impossible to understand your users. Sure, you might have a general idea of who they are and what they need, but you have to dig deep if you want to win their loyalty.

Here’s why research matters:

Obsessing over your users is the only way to win. If you don’t care deeply about them, you’ll lose potential customers to someone who does.

Analytics gives you the ‘what’, while research gives you the ‘why’. Big data, user analytics , and dashboards can tell you what people do at scale, but only research can tell you what they’re thinking and why they do what they do. For example, analytics can tell you that customers leave when they reach your pricing page, but only research can explain why.

Research beats assumptions, trends, and so-called best practices. Have you ever watched your colleagues rally behind a terrible decision? Bad ideas are often the result of guesswork, emotional reasoning, death by best practices , and defaulting to the Highest Paid Person’s Opinion (HiPPO). By listening to your users and focusing on their customer experience , you’re less likely to get pulled in the wrong direction.

Research keeps you from planning in a vacuum. Your team might be amazing, but you and your colleagues simply can’t experience your product the way your customers do. Customers might use your product in a way that surprises you, and product features that seem obvious to you might confuse them. Over-planning and refusing to test your assumptions is a waste of time, money, and effort because you’ll likely need to make changes once your untested business plan gets put into practice.

Lean User Experience (UX) design is a model for continuous improvement that relies on quick, efficient research to understand customer needs and test new product features.

Lean market research can help you become more...

Efficient: it gets you closer to your customers, faster.

Cost-effective: no need to hire an expensive marketing firm to get things started.

Competitive: quick, powerful insights can place your products on the cutting edge.

As a small business or sole proprietor, conducting lean market research is an attractive option when investing in a full-blown research project might seem out of scope or budget.

There are lots of different ways you could conduct market research and collect customer data, but you don’t have to limit yourself to just one research method. Four common types of market research techniques include surveys, interviews, focus groups, and customer observation.

Which method you use may vary based on your business type: ecommerce business owners have different goals from SaaS businesses, so it’s typically prudent to mix and match these methods based on your particular goals and what you need to know.

1. Surveys: the most commonly used

Surveys are a form of qualitative research that ask respondents a short series of open- or closed-ended questions, which can be delivered as an on-screen questionnaire or via email. When we asked 2,000 Customer Experience (CX) professionals about their company’s approach to research , surveys proved to be the most commonly used market research technique.

What makes online surveys so popular?  

They’re easy and inexpensive to conduct, and you can do a lot of data collection quickly. Plus, the data is pretty straightforward to analyze, even when you have to analyze open-ended questions whose answers might initially appear difficult to categorize.

We've built a number of survey templates ready and waiting for you. Grab a template and share with your customers in just a few clicks.

💡 Pro tip: you can also get started with Hotjar AI for Surveys to create a survey in mere seconds . Just enter your market research goal and watch as the AI generates a survey and populates it with relevant questions. 

Once you’re ready for data analysis, the AI will prepare an automated research report that succinctly summarizes key findings, quotes, and suggested next steps.

An example research report generated by Hotjar AI for Surveys

2. Interviews: the most insightful

Interviews are one-on-one conversations with members of your target market. Nothing beats a face-to-face interview for diving deep (and reading non-verbal cues), but if an in-person meeting isn’t possible, video conferencing is a solid second choice.

Regardless of how you conduct it, any type of in-depth interview will produce big benefits in understanding your target customers.

What makes interviews so insightful?

By speaking directly with an ideal customer, you’ll gain greater empathy for their experience , and you can follow insightful threads that can produce plenty of 'Aha!' moments.

3. Focus groups: the most unreliable

Focus groups bring together a carefully selected group of people who fit a company’s target market. A trained moderator leads a conversation surrounding the product, user experience, or marketing message to gain deeper insights.

What makes focus groups so unreliable?

If you’re new to market research, we wouldn’t recommend starting with focus groups. Doing it right is expensive , and if you cut corners, your research could fall victim to all kinds of errors. Dominance bias (when a forceful participant influences the group) and moderator style bias (when different moderator personalities bring about different results in the same study) are two of the many ways your focus group data could get skewed.

4. Observation: the most powerful

During a customer observation session, someone from the company takes notes while they watch an ideal user engage with their product (or a similar product from a competitor).

What makes observation so clever and powerful?

‘Fly-on-the-wall’ observation is a great alternative to focus groups. It’s not only less expensive, but you’ll see people interact with your product in a natural setting without influencing each other. The only downside is that you can’t get inside their heads, so observation still isn't a recommended replacement for customer surveys and interviews.

The following questions will help you get to know your users on a deeper level when you interview them. They’re general questions, of course, so don’t be afraid to make them your own.

1. Who are you and what do you do?

How you ask this question, and what you want to know, will vary depending on your business model (e.g. business-to-business marketing is usually more focused on someone’s profession than business-to-consumer marketing).

It’s a great question to start with, and it’ll help you understand what’s relevant about your user demographics (age, race, gender, profession, education, etc.), but it’s not the be-all-end-all of market research. The more specific questions come later.

2. What does your day look like?

This question helps you understand your users’ day-to-day life and the challenges they face. It will help you gain empathy for them, and you may stumble across something relevant to their buying habits.

3. Do you ever purchase [product/service type]?

This is a ‘yes or no’ question. A ‘yes’ will lead you to the next question.

4. What problem were you trying to solve or what goal were you trying to achieve?

This question strikes to the core of what someone’s trying to accomplish and why they might be willing to pay for your solution.

5. Take me back to the day when you first decided you needed to solve this kind of problem or achieve this goal.

This is the golden question, and it comes from Adele Revella, Founder and CEO of Buyer Persona Institute . It helps you get in the heads of your users and figure out what they were thinking the day they decided to spend money to solve a problem.

If you take your time with this question, digging deeper where it makes sense, you should be able to answer all the relevant information you need to understand their perspective.

“The only scripted question I want you to ask them is this one: take me back to the day when you first decided that you needed to solve this kind of problem or achieve this kind of a goal. Not to buy my product, that’s not the day. We want to go back to the day that when you thought it was urgent and compelling to go spend money to solve a particular problem or achieve a goal. Just tell me what happened.”

— Adele Revella , Founder/CEO at Buyer Persona Institute

Bonus question: is there anything else you’d like to tell me?

This question isn’t just a nice way to wrap it up—it might just give participants the opportunity they need to tell you something you really need to know.

That’s why Sarah Doody, author of UX Notebook , adds it to the end of her written surveys.

“I always have a last question, which is just open-ended: “Is there anything else you would like to tell me?” And sometimes, that’s where you get four paragraphs of amazing content that you would never have gotten if it was just a Net Promoter Score [survey] or something like that.”

What is the difference between qualitative and quantitative research?

Qualitative research asks questions that can’t be reduced to a number, such as, “What is your job title?” or “What did you like most about your customer service experience?” 

Quantitative research asks questions that can be answered with a numeric value, such as, “What is your annual salary?” or “How was your customer service experience on a scale of 1-5?”

 → Read more about the differences between qualitative and quantitative user research .

How do I do my own market research?

You can do your own quick and effective market research by 

Surveying your customers

Building user personas

Studying your users through interviews and observation

Wrapping your head around your data with tools like flow models, affinity diagrams, and customer journey maps

What is the difference between market research and user research?

Market research takes a broad look at potential customers—what problems they’re trying to solve, their buying experience, and overall demand. User research, on the other hand, is more narrowly focused on the use (and usability ) of specific products.

What are the main criticisms of market research?

Many marketing professionals are critical of market research because it can be expensive and time-consuming. It’s often easier to convince your CEO or CMO to let you do lean market research rather than something more extensive because you can do it yourself. It also gives you quick answers so you can stay ahead of the competition.

Do I need a market research firm to get reliable data?

Absolutely not! In fact, we recommend that you start small and do it yourself in the beginning. By following a lean market research strategy, you can uncover some solid insights about your clients. Then you can make changes, test them out, and see whether the results are positive. This is an excellent strategy for making quick changes and remaining competitive.

Net Promoter, Net Promoter System, Net Promoter Score, NPS, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.

Related articles

6 traits of top marketing leaders (and how to cultivate them in yourself)

Stepping into a marketing leadership role can stir up a mix of emotions: excitement, optimism, and, often, a gnawing doubt. "Do I have the right skills to truly lead and inspire?" If you've ever wrestled with these uncertainties, you're not alone.

Hotjar team

The 7 best BI tools for marketers in 2024 (and how to use them)

Whether you're sifting through campaign attribution data or reviewing performance reports from different sources, extracting meaningful business insights from vast amounts of data is an often daunting—yet critical—task many marketers face. So how do you efficiently evaluate your results and communicate key learnings? 

This is where business intelligence (BI) tools come in, transforming raw data into actionable insights that drive informed, customer-centric decisions. 

6 marketing trends that will shape the future of ecommerce in 2023

Today, marketing trends evolve at the speed of technology. Ecommerce businesses that fail to update their marketing strategies to meet consumers where they are in 2023 will be left out of the conversations that drive brand success. 

Geoff Whiting

What Types of Data Do You Need for Your Market Research? [2021 Guide]

July 27, 2021

Table Of Contents

With a great idea, smart team, and sustainable business plan, you’re almost ready for success. We say “almost” because there’s one major thing you may be missing: market research. 

From startups launching a brand new product to established businesses looking to innovate and grow, good market research is the secret weapon of successful companies. 

In this post, we’ll cover some market research basics, explore the types of data you need to design and execute a winning market research plan, and talk about how data solutions such as People Data Labs’ products can help supercharge your market research activities.

What is Market Research?

Market research is the discipline of collecting and analyzing data and information to help you better understand what your target customers want and how you can meet their needs. 

Conducting market research gives you insight into customer “pain points,” product demand, unfulfilled market needs, and what matters the most to consumers. You also get clarity about how people perceive your brand or product, and how they react to your competitors.

New businesses use market research to validate ideas, test market fit, understand industry trends, and design marketing strategies to connect with their intended audience. Established companies use market research to continue their growth and innovation. 

Collecting and evaluating data helps identify areas for improvement, assess demand for new products, and make intelligent, data-driven decisions about new opportunities.

Market research is the best way to make sure your business aligns with customers and competes successfully in your target market.  

The Two Main Types of Market Research

All market research falls into two main categories: primary market research and secondary market research.  Sure, there are specific kinds of research such as competitive analysis, market segmentation, and brand awareness research, but they all involve using primary and secondary research for specific purposes.

Primary research involves conducting original research with specific objectives. You can do the research and collect the data yourself, or hire someone to do it for you.  Either way, the results will be unique to your company, and no one else will be able to access the data you collect.

In contrast, secondary research focuses on reviewing data that’s already been collected by other people for different purposes.  It’s sometimes known as “desk research” because you can do it without ever leaving your desk.

To give an example, let’s say you want to do market research about investment apps. You could do secondary research by googling the most popular investment apps, or primary research by developing a user survey to determine which apps people use and what features they like.

Primary market research is useful for identifying specific needs and opportunities, while secondary research helps you understand broad trends in the market.  The best market research plans involve both primary and secondary research.

In the following sections, we’ll dig a little deeper into market research data, and explore the pros and cons of primary and secondary data.

Primary Data

Primary data is original data collected as part of your market research activities.  You collect primary data from sources you specify to meet your unique needs and the goals of your research effort.

Primary data can be either quantitative or qualitative.  Depending on your research goals, it can also be open-ended and exploratory or very focused and specific.

The benefits of primary data include:

In-depth insight helps you dig deep and understand customer motivations so you can improve their experience.

Data customized to your needs ensures the most important questions get answered, allowing you to get conclusive results.

Fresh perspectives and current information about what’s happening in your target market now enables  your data to be reliably up-to-date.

The downside of primary data is that it’s usually  more expensive  and  time consuming  to collect than other types of data.

The Types of Data Used in Primary Research

Some of the most common types of primary data collected during market research include:

Short customer experience surveys (online or by mail)

Detailed questionnaires (online or by mail)

In-depth one-on-one interviews 

Focus group feedback

Customer observation 

Product testing and analytics

As you can see, the types of data used for primary research depend on responses from individuals. Thus, the whole point of the exercise is to get deep insight into customer behavior, desires, and perceptions from your ideal customers.  As a result, it’s vital to target the right people with your data collection efforts.

That’s where we can help.  Our massive database  contains resume, contact, demographic, and social data for over 2.5 billion unique individuals. 

We can help identify and connect you with people who match your ideal customer profile so that you know who to target for surveys, interviews, and focus groups.  Our data solutions allow you to explore specific segments of your customer base and dive deep into industry trends to better grasp your market.

You can have confidence that you’re interacting with people whose input will give you the in-depth information you need to shape your products and marketing efforts. Audience data allows you to stop guessing who you should talk to and go directly to the people who can give you the best insight on market demand, consumer motivation, and brand awareness and perception.

Secondary Data

Secondary data is information collected by others for purposes outside your market research efforts. It can come from sources outside your company, such as government reports, or inside your company in the form of sales data or performance metrics.

Like primary data, secondary data can be either quantitative or qualitative. You use existing secondary data to understand trends in the market and identify areas for deeper study.

Here are a few of the benefits of secondary data:

Broad insights help you understand what’s going on in your target market and where good opportunities may exist

Fast and affordable data licenses are an excellent way to begin your research efforts on a budget.

Accessible competitor research allows you to map out your growth strategy more effectively.

Secondary data also comes with a few cons, including the lack of control over the available data and the risk that the information is obsolete or too broad to offer the insight you need.

The Types of Data Used in Secondary Research

Primary data is limited to the data you collect yourself, but secondary data has a broader scope.  Here are some of the types of data used in secondary market research:

Government reports and studies from the Census Bureau, CDC, and other groups

Industry reports from groups such as Pew, Gartner, McKinsey, ands Forrester

Newspaper and magazine articles

Trade and business association journals

Online articles and case studies

Product or service reviews

Academic papers

TV and radio reports

Internal sales, revenue, customer, and performance data and analytics

However, one of the most useful types of secondary data is your internal sales, customer, and performance data. 

How Can People Data Labs Help with Your Market Research?

The challenge with secondary data is connecting the broad trends you observe to your unique goals and challenges. People Data Labs has the data and the expertise to help you conduct valuable and insightful analyses on your target market.

See our “ How People Data Labs Sources Data ” blog for an overview on how we generate our own data.

If you’re looking for ways to supercharge your market research, check out our  market research solution . 

Our data enrichment tool  can help you fill in the gaps in your secondary data and make connections that lead to valuable insight.

If you have further questions or insights on market research,  contact us  to schedule a free consultation with our expert team.

Like what you read? Scroll down and subscribe to our newsletter to receive monthly updates with our latest content.

Founded in 2015 by Henry Nevue and Sean Thorne, People Data Labs helps thousands of engineering, data science, product, and other technical teams to build compliant, innovative, people data based software solutions. Our sole focus is on building the best data available by integrating thousands of compliantly-sourced datasets into a single, developer-friendly source of truth.

Subscribe to Our Data Newsletter

Sign-up for our newsletter to get a summary of our latest blogs, product updates, webinars & more..

By providing your email address and clicking Subscribe, you agree to receive updates from People Data Labs. You can opt out at any time in the communications you receive.

Other Blog Posts

Announcing the Flex Index by Scoop

February 9, 2023

Announcing our partnership with Scoop and the creation of The Flex Index, made possible with PDL's Company Insights data

Implementing a Data-Driven Strategy to Drive Investment Intelligence | Webinar Recap

January 10, 2023

The key to Fintech and investment success is understanding the data around people and companies that operate within the economy. This article recaps some points discussed in our recent Fintech and investment deep dive webinar.

Sharing Economy Unicorns: Data on How they Grew their Teams

November 18, 2022

Inspired by a post by David Sacks on the SaaS Org Chart, we looked into our data on the four companies David mentions: Uber, Doordash, Airbnb and Lyft–starting with the percentage of the total company headcount represented by each department at each round of fundraising.

• 212 best farm names

Market Research: The Definitive Guide (2023 Update)

February 2, 2022

Starting a business is a challenging endeavor that requires time, money, and continuous learning. In our blogs, we cover how to start a business with brief overviews. In our hub, we aim to provide you with everything you need to go through each step. Our first step is conducting market research.

Throughout the steps, we’ll provide insights from Paul Akers, the owner of FastCap, and a Lean Expert who has created hundreds of products for woodworkers and cabinet makers.

There are four basic steps to conducting market research:

• Understand “what is marketing research and which type is right for my business?
• Perform market research.
• Analyze the data.
• Use the research to make decisions.

We’ll start by exploring some of the concepts involved in market research analysis to help you perform it yourself.

Step 1: What is market research in business?

Market research is the process of gathering information about target customers to better understand their views about a product or service. The primary ways of classifying market research are:

• The method of the collection
• Common types of market research

Let’s look at each.

The method of collection

Market research normally uses six methods of collection when looking for answers:

Primary market research

Secondary market research.

• Qualitative research

Quantitative research

Exploratory research.

• Specific Research

Primary research is the original research conducted directly by an organization. It is used to find out what customers are interested in. It can be done through questionnaires, interviews, or videos. Primary market research is used for understanding the underlying needs and desires of consumers.

Primary market research helps us to understand the needs, wants, and behaviors of potential buyers. It is the basis for the buyers’ persona. It helps us to formulate marketing strategies that can be used to meet those needs and wants.

Secondary market research is a process of finding information about a product or service through other sources. This includes looking up other companies that are in the same market as your company and finding out what they are doing.

A company should conduct secondary market research to find out if the product or service has been done before, which will help them figure out how they can differentiate their product from competitors.

Secondary research can be used to gain information about competitors, pricing, distribution channels, etc. It also helps the company save time by not having to conduct primary research that has already been performed.

Researching competitors before you start your business is not only crucial for success but essential for survival in the business world where everyone is trying to get ahead.

What is the difference between qualitative and quantitative research?

One is focused on themes while the other is focused on information that can be processed numerically. Let’s look at each.

Qualitative Research

Qualitative research is focused on finding themes that run through interviews and surveys. This type of research is more focused on opinions and is more art than statistical analysis, but in some cases, you can turn this type of research into data that can use statistical analysis.

For instance, a question like the one below converts a qualitative data point into a quantitative data point, making it easier to compare how happy someone was with their food.

You might perform qualitative research along with market validation after you have created a prototype of a new product.

This research is focused on information that can be easily processed with statistical analysis software. For instance, median household income would be easy to statistically calculate if you gather the data for the target customers’ income. Market research analysts love this kind of data because it is easier to process.

Exploratory research is market research that looks for a better understanding. For instance, you may have come to this site doing exploratory research about how to do market research for a startup. After you’ve gained broader information about marketing research methods, you might move on to more specific research.

Specific research

Specific research is when market researchers are looking to answer a very specific question using market data. This research might include searching for a specific concept or item. For example, the lowest cost statistical software for a company that will have ten users of the software. You might also want to research the history of a business location before deciding to sign a lease because some shopping centers have high turnover.

To find the answer, you’ll probably want to go with Google Workspace because Forms, Sheets, and other useful business tools are included in the same package as your email. Google is the primary email provider for small and medium-sized businesses.

Market research may include a combination of primary and secondary data, quantitative and qualitative data, exploratory and specific research. Now that you understand the market research definition, let’s look at the common market research methods and what questions they are trying to answer.

Common types of market research methods

Most companies will perform 13 types of market research:

• Literature reviews

Focus Groups

Observation, customer utilization research.

• Buyer Persona Research

Market Segmentation Research

Pricing research, competitive analysis research, customer satisfaction and loyalty research, brand awareness research, campaign research.

In each of these, market researchers attempt to answer different questions. Let’s discuss each.

Literature Reviews

One of the leanest ways to do market research is a literature review. With your laptop or cell phone, you can easily find vast amounts of data about your market through sources like:

• Statista – Provides graphs that are easy to process for most economic subjects
• Competitors’ research – Your competitors have probably already done the research. Find it so you don’t have to duplicate the effort.
• Industry trade organizations – Companies
• Think with Google – Helps marketers gather information using Google’s extensive database of consumer behaviors
• Census Bureau – The U.S. Census Bureau is a government agency that collects data on a variety of subjects including a full count of the U.S. population every decade.

After you’ve gathered everything available through market research, it’s time to create some surveys.

Surveys are the most common type of market research because they are so easy to conduct and are low-cost. With software like Google Forms and Facebook, you can easily create a survey, distribute it, and analyze the data on your own.

When creating a survey, it is important to be aware of some best principles including:

• Use a variety of style questions: scaled, multiple-choice, and open-ended questions are typically used with success.
• Avoid biased questions that lead the survey participants to a preferred answer. They will harm the validity of your research.
• Be respectful of the participants’ time. Unless you are paying them, try to keep the survey to 10 questions or less. If you are paying them, $50-$100 per hour is typically what market research firms will pay for longer surveys.
• Make sure to gather demographic data and contact information for follow-up.
• Practice proper sampling methods. In most cases, you won’t need more than 1,000 survey participants, but you can use the table below to establish how many people to include in your survey.

You can normally gather the data you need through this method for under $5 per survey participant, making it one of the most effective and lean methods of gathering market research.

Another great tool is a market research interview. They follow the same principles of surveys but have the benefit of the ability to ask follow-up questions. Using these with select survey participants who gave meaningful input might be useful.

Interviews are much more labor and capital intensive than surveys, so only use them for follow-up questions for your target market.

Keep reading to learn about focus groups.

A focus group brings 5-10 people together to discuss a product or service with a moderator. These will typically run $4K-$10K per group, and they are not conducive to being conducted by novices because of the challenges involving focus groups dynamics.

If you are going to use this type of research, we’d suggest hiring a professional market research firm to assist you in the recruiting and managing of a focus group. If you are trying to run lean market research, you should skip focus groups entirely.

Keep reading to learn about observations as a market research tool.

Observation can be an extremely powerful market research tool. Using observation, you can learn how people actually interact with your product and service, but it doesn’t allow you to actually communicate with them.

Observation is particularly powerful for software products because tools like Google Analytics and Crazy Egg help you see how people interact with the software. This makes it easier to fix areas where customers stop interacting with the application.

You can perform market research through observation in different ways. The primary ways of conducting market research through observation are covert observation and overt observation.

Covert observation is collecting market research data without the participants’ knowledge. This type of data collection can be achieved through analytics software on the web or using security cameras in stores where people can test your product.

Overt observation is when the participants are aware of the marketing research and provide feedback to questions. When you conduct market research about a product or service this way you will get more information about potential customers’ opinions, but it may be influenced by their awareness that you are conducting market research.

Effective market research can gain actionable insights from both methods. Overt observation is better when you know who your potential customers are and you want to establish whether they like your business idea, while covert observation is helpful for establishing who naturally gravitates to a product or service.

You’ll want to take notes any time someone performs a desired or undesired action. If the participant is aware of the market research analysts, you’ll also want to ask them what influenced the decision.

Cautionary Tale: During the early stages of FastCap, Paul would gain actionable insights from conventions, but he stopped conducting research at such events because he found them costly to collect data. He also found that competitors would try to steal his ideas.

To truly make the most out of this tool, you’ll need to combine it with other research methods like surveys to gain user input after the observation.

Customer utilization research is focused on how your current customers use your products or services. Marketing professionals will normally use customer surveys to perform this exploratory research. The following questions are questions that an online survey might include:

• How often do you use our product or service?
• What do you like most about our product or service?
• With 1 being highly dissatisfied and 5 being highly satisfied how would you rank our product?
• What do you like least about our product or service?
• With 1 being highly dissatisfied and 5 being highly satisfied how would you rank our customer service?
• Have you tried any of the competitors’ products? If so, which ones? How does our product compare to theirs?
• What features would you like added to our product?
• With 1 being highly dissatisfied and 5 being highly satisfied how would you rank our pricing?

You can replace “product” with “services” in any of the questions above. In addition, it would make sense to include the name of the specific product or service they bought instead of the word product or service.

These questions will help you establish what real customers think of your products and services. This type of market research data provides insight into aspects including competitive advantage and creating buyer personas for potential clients based on the data collected.

FastCap has an interesting take on this type of market research. They actually offer tradesmen a 2-5% royalty for product suggestions that they decide to take to market.

Buyer Persona: Identify Your Target Market

A user persona is a character that represents your target market. A user persona will include aspects including:

• Demographics – age, gender, location, marital status, number of kids (if applicable to your product)
• Financial Information – Employment status, job title, household income, homeowner status
• Behaviors and Interests – Hobbies, products they like, buying habits, where they get information about products and services
• Market size and market trends

You can create similar personas for B2B businesses using stats like:

• Number of employees
• Age of company
• Titles of decision-makers
• Market size

If you are using analytic tools, they collect most of this information. You can add a form to check out or that opens when the user is leaving the site to ask questions about:

• Who are they? In FastCap’s case, they would be carpenters and cabinet makers.
• What are they trying to achieve? They don’t want exposed screw holes in their cabinets.
• What is the main obstacle? The products on the market are ugly, difficult to use, and expensive.

What if you find that your buyer persona is too broad to use to identify potential clients? We’ll discuss how to address that next

A small business might need to do market segmentation research if all their clients don’t fit neatly into a single user persona. For instance, FastCap would have at least three market segments that they might want to prepare marketing materials for:

• Distributors that will be selling their products to carpenters
• Tradespeople who will be using their products
• Coffee shops that buy caps for drinks so people don’t burn themselves (it’s an ancillary use for a FastCap that he decided to market to restaurants with To-Go cups)

As you can guess, each market segment would have characteristics that make them different, and you wouldn’t want to market to them all the same. You’d use market segmentation research to identify what those key characteristics are and create a user persona for each.

The term pricing research is refers to establishing a fair price. Pricing research should be done before you open a business or launch a new product because it can impact whether the business is worth starting.

To understand the benefits of pricing research I should discuss pricing strategies first. Businesses normally use either the value-added method or the cost of doing business.

The value-added method charges a price that is based on the value that is provided to a client. An example of this pricing is how Tesla prices solar roofs. They determine the price using the cost of a comparable roof plus the net present value of 30 years of energy in the target market.

The cost of doing business is calculated by adding up all your expenses (including taxes) and adding the amount of profit you want to make, then dividing by the number of units you want to sell.

Both of these pricing strategies have issues though. In the value-added method, how do you determine the value that is added? In the cost of doing business method, what is the maximum your target market can sustain? Both of these are answered by researching comparable products.

While there may not be something identical on the market, there is always something that serves a similar purpose. For instance, when portable MP3 players were created, the cost of the MP3 player plus downloading songs should have been compared to the cost of a portable CD player plus the cost of all the CDs.

Competitive analysis research is focused on developing a thorough understanding of the market and identifying how you want to differentiate yourself in a market of comparable competitors. This type of research will be included in a business plan . You’ll want to focus on aspects of the industry including:

• Identify competitors and the products they offer. This can be done through their websites.
• Analyze sales trends. You can use industry resources and company quarterly reports.
• Research how economic indicators impact the industry. For instance, consumer staples tend to do better during a recession, while consumer discretionary products tend to do better as an expansionary cycle matures.
• Understand the impact government agencies have on the industry.
• Has the industry reached market saturation? If 9 out of 10 people have already purchased the product you are selling, you are probably late to the game. Before you spend money in an industry that is at capacity, you should review the following bullet point.
• What is the job outlook for the industry? The Bureau of Labor Statistics (BLS) creates an occupational outlook handbook for every industry. You want to be aware of the growth prospects. If both of the last two bullet points are going in the wrong direction stay clear.

The document you create from this research should be detail-oriented, contain lots of external links to prove sources, and show analytical skills that show an understanding of the industry. This research and the communication skills used to present it are often deciding factors when applying for loans.

Customer satisfaction and loyalty research are focused on building relationships that increase the lifetime value of your existing customers. With big data and rewards programs becoming more affordable, small business owners can now offer similar types of rewards to what people see at major chains.

You’ll want to use the market research process to establish the answer to questions like:

• Should I use a point system or a number-of-purchases reward system?
• How big of a reward should I offer for repeat customers?
• Should I offer referral bonuses? If so, how much is meaningful?
• What are my competitors doing?

To answer these questions, you’ll need to establish:

• How often your average customer buys your product or services. You can find this in Customer Relationship Management (CRM) software. Alternatively, you can sort receipts by credit card if you don’t already have an app or loyalty program that people sign up for.
• If you have a CRM, establish what percent of customers interact with your business daily, weekly, monthly, or irregularly. Also, calculate the first two bullet points for each group to see if different promotions make sense.
• How much your average customer spends on each trip. Calculate revenue or number of receipts.

For example, you might target people differently by offering daily customers a free upgrade every $50 spent, while weekly customers you might want to offer every 5th visit they get a free product. In both scenarios, this can reward customer loyalty and encourage more spending in the future by slightly shifting their habits.

Let’s look at how to understand brand awareness.

Brand awareness research is focused on establishing what your target audience knows about your business, how they perceive it and giving you input on improving brand awareness.

Facebook has a feature for brands running ads that is really useful for establishing brand awareness called Brand Survey Tests . It is currently an experimental stage, but here’s how it works:

• Divides target market into two groups, one that is shown ads and one that is not shown ads.
• Collects data on both groups’ clicks, purchases, and other actions with your company
• Required: “Do you recall seeing an ad for [page name] online or on a mobile device in the last two days?”
• “Have you heard of [page name]?”
•  “How would you describe your overall opinion of [page name]?”
• “Are you familiar with [Page name]?”
• “Will you recommend [page name] to a friend?”
• Provides an analysis of what the market research process found.

This can be a great tool for understanding if people recognize your brand name .

Campaign research is focused on reviewing past business strategies to promote your products and services so that you can establish what worked, what didn’t, and why. In today’s marketing boom, people often forget the importance of including lessons learned when closing a project.

During this process, you’ll want to look at questions like:

• Did we reach enough people to be a representative sample? Typically, over 500 will be enough to count as a representative sample,
• What was the return on investment?
• Where did people drop out of the sales funnel?
• Did the campaign have a favorable reception?
• Should we try to duplicate the content in future campaigns?
• What should we avoid in future campaigns?

Now that you know about some of the types of market research techniques, keep reading to learn why market research is so important.

Why is market research important?

Because market research is the act of investigating consumer preferences as well as economic, social, and statistical data, it helps to better understand the customer and guides business decisions in the areas of:

• Customer insights – Market research can be used to gain insight into how customers behave, what they like and dislike about products, and what they think about different marketing strategies.
• Marketing strategy development – Market research can be used to develop a marketing strategy by identifying the needs of the market, target audience, and competitors in the industry.
• Product development – Market research is key for product development because it helps companies discover what customers want to buy or use next. It also helps companies see how their product will fare against other similar products on the market today or in the future.
• Product pricing considerations – Market research helps companies determine prices for their products by understanding expenses to continue production.

Now that you understand why market research matters so much to businesses, let’s take a look at how to conduct market research.

Step 2: Conduct market research

As you begin to get a handle on your goals and the questions you need to answer, it’s time to do the market research. At UpFlip, we are fans of Lean methodologies , so we figured we’d give you an introduction to lean market research.

• Put together the list of questions you are trying to answer based on the previous sections. Structure them in a way that answers can be analyzed easily.
• Seek out data that is already available and document the findings that impact you under each question.
• Establish the minimum number of online surveys or observations needed for a statistically accurate sample using our calculator.
• Find participants and gather data. When possible use software for collecting data.
• Proceed to analyze data.
• Implement business strategies.

Using these strategies will make it easier to do effective market research quicker and at a lower cost. No need for costly market research analysts.

If you’d like to learn more about how one of the United State’s most successful Lean practitioners approaches market research check out our interview with Paul below.

Keep reading to learn about analyzing the results

Step 3: Analyze the results

Market research analysts look for trends in data gathered from market research. The analysis involves both statistics and looking for patterns. To make it easier to analyze data, it is helpful to use software while gathering the data. If you don’t, you’ll have to input it into a spreadsheet manually.

The first step is to clean up data. This means fixing misspellings and other improper collection like zip codes where state names should be. Next, remove obvious deviations from the sample. (If someone says they buy your products 100 times per day, that’s probably not right.)

After that, you can do data analysis using functions like:

• Mean – sum divided by the number of surveys
• Median – (Number of surveys+1)/2
• Mode – Most common answer
• These can also use conditional statements such as “IF male and Under 45 mean”

With some forms of data, you might find visualization easier, so we are providing some market research examples of visualization of data. Let’s look at some common visualization methods.

The flow model is simply a visual representation of how interactions occur. Check out the behavioral flow for website visitors in Google Analytics. This model can be useful for establishing where issues occur and how processes work.

Affinity Diagram

An affinity diagram is used to group people, businesses, or other items together by a common feature. For instance, you might group by male and female, profession, or age. This can make it easier to tell whether one group tends to prefer your product or service more than another group does.

If you want to learn how to do this in Microsoft Excel, check out the video below.

Lucidcharts is another software you can use for affinity diagrams.

Customer Journey Map

A customer journey map is a visual representation of the path people take from being unaware of your product to becoming a paying customer, and eventually a potential advocate. Customer journeys are typically broken into five steps in the process:

• Awareness – The customer knows about the product
• Consideration – When the customer starts researching the product
• Purchase – The customer buys the product
• Retention –Keeping the customer happy, repeating purchases
• Advocacy – When the customer goes from being a satisfied customer to singing your praises to others.

The stages can vary for different groups of people, but awareness is typically a matter of advertising. This can be in the form of an online ad, a coming soon sign when preparing to open up a location, or even current customers (or influencers) advocating for your brand.

Consideration begins when the customer starts researching your company. This phase might  be:

• Short : Searching “gas stations near me” and immediately going to get gas
• Long : Spending hours researching the best shoe, best price, and best place to buy it.

The point of understanding a journey map is to be able to understand how many points of reference a person has before buying your product. Then you can use that to speed up the awareness and consideration phases while encouraging advocacy by your long-term customers.

Now that you understand “what is market research?” how to perform the market research, and how to analyze the research, there’s only one thing left…

Step 4: Use the info for decision making

The final and most important part of performing your own market research is converting the research into business practices to improve revenue. Depending on what you find in the research, this step may include:

• Adding new user personas and marketing campaigns
• Narrowing your target audience
• Discontinuing marketing campaigns
• Investing in software to increase customer loyalty or lifetime value
• Documenting the planned strategies for a business plan
• Rejecting the business idea completely

Thank you for reading!

Wherever the research leads you, UpFlip is here to help you run a better business. We use your feedback to create content that helps you build a better business. Which sections of this did you find beneficial and which would you like to learn more about?

80% of businesses fail... Learn how not to.

Learn from business failures and successes in 5 min or less. The stories, frameworks, and tactics that will make you a 10x better founder.

Brandon Boushy

Related articles

How to Choose the Right Location for Your Business

How the location of business impacts the success

Types of business locations.

• What is the right location for a retail business

Business location factors to consider

• The pricing of property impacts your costs and profit margin. Retail Minded has an article about how Britain asks commercial properties to reduce rents to stimulate economies .
• Some locations can make it hard or dangerous for employees to get to work, impacting companies' eligible pool of talent.
• If a company is far from its target audience it will cost more in travel costs. If they are a service business it will likely result in fewer customers if they will need to come to the business location.
• Failure to follow zoning laws can incur penalties. In New Jersey, the penalties can be up to $10,000 .
• If two salons are right next to each other, one will probably go out of business (or be bought by the other. This goes for many businesses that are fairly interchangeable.
• Shopping centers – Great places for retail space, grocery stores, restaurants, and salons
• Business parks – Best for offices spaces
• Coworking spaces – Best for knowledge-based workers that need a quiet space to work and to meet clients
• Home businesses – Best for companies starting off that have no inventory and no customers come to their locations
• Industrial areas – If your industry lets off major pollutants, you'll probably need to be in an area zoned for this.
• Arts districts – Best for companies focused on creative work.
• Malls – Best for companies targeting teenagers and companies that can operate booths
• Warehouses  – Best for construction businesses
• Standalone – Car washes, mechanics, fast food, restaurants
• Agricultural – Rural areas with land for growing food. Make sure it isn't protected by EPA before buying or the business owner could lose lots of money.
• Near your demographic
• Square footage
• The other businesses nearby
• Foot traffic
• Government Incentives
• Access to Transportation

Factor 1: Near your target market

Factor 2: square footage, factor 3: pricing, factor 4: zoning.

• Agricultural – Land for growing food, cotton, tobacco, and marijuana (where it’s legal)
• Commercial – Restaurants, retail stores, and salons
• Residential – Homes, duplexes, apartments
• Industrial – HVAC, electrical, manufacturing, supply houses, and businesses targeting the employees of the previously listed companies.
• Mixed-use – Typically a mix of commercial and residential, but could be mixes of others

Factor 5: The other businesses nearby

• Are there certain types of businesses that would be good to be near? For instance, a Lululemon might want to be near a 24 Hour Fitness so they can sell athletic gear to the gym's customers.
• How close are competitors or your other locations? You don't want to have two coffee shops in the same parking lot, or even on the same cross streets unless the cross streets have an insane amount of traffic.

Factor 6: Foot traffic

• How many walk-in customers do you have per weekday? Weekend days?
• What are your busiest times of the day?
• Do you have seasonal fluctuations? If so, what are they?

Factor 7: Parking

• One parking spot for each of your employees
• One parking spot for every three customers based on maximum occupancy of service businesses

Factor 8: Government Incentives

Factor 9: access to transportation, go find your perfect business location.

How to Become an Entrepreneur in 13 Steps

Want to be your own boss and quit your day job?

We’ve got you covered with our guide to connect entrepreneurs with their goals. We’ll show you how to become an entrepreneur with advice from five business owners who have turned their ideas into multi-million dollar businesses and opened up even more opportunities.

How to become an entrepreneur

Becoming an entrepreneur requires wearing many hats. You’ll have all kinds of responsibilities, including marketing, human relations, inventory, legal compliance, and more. You’ll want to follow these steps to join the ranks of successful entrepreneurs:

• Identify your passion and expertise.
• Generate and validate business ideas.
• Create a business plan.
• Develop necessary skills.
• Network with successful entrepreneurs.
• Consider the legal structure.
• Secure funding.
• Create a minimum viable product (MVP).
• Build a brand and online presence.
• Market your business.
• Provide exceptional customer service.
• Manage finances and operations.
• Scale your business.

Read from start to finish to learn all about becoming an entrepreneur, from identifying a good business idea to building a brand. Or click on any of the links above to jump straight to the section you need to learn more about right now.

Identify your passion and expertise

To become an entrepreneur, you need to find the intersection of what you’re good at, what makes money, and what people will pay you to do. Start by writing down your hobbies, skills, and experiences. Here’s an example of what mine look like:

As you can see, my combination of skills, hobbies, and work experience hints that I need to be doing something that uses lots of skills and covers a variety of industries. Writing for UpFlip fits that bill.

Also write down things you don’t want to do or would find inconvenient. For instance, if you’re not a morning person, you might not want to start a construction company.

Try writing yours down and see if you learn something about yourself. You can also take an interest and aptitude test to find businesses you might do extraordinarily well in.

Next, you’ll want to find a business idea to pursue.

Generate and validate business ideas

Next, you’ll want to come up with a business idea that fits well with your life.

We have a vast selection of ideas for you to consider when you decide to start a business. We’ve got you covered for a side business , companies that generate passive income , or a business idea that requires eCommerce .

Check out some ideas from Paul Akers:

After you’ve listed businesses you are interested in starting, it’s time to conduct market research to determine whether there's a demand for your product or service. You’ll want to research information like:

• How much does the industry make?
• What is the growth forecast?
• What are the emerging trends?
• Who are the market players?
• How much does the average business make?
• How many employees does the average business need?

Check out our blog about market research to learn more.

You’ll want to save your answers, and where you got them, because you’ll need them for the next step.

Create a business plan

A well-structured business plan helps you clarify your goals and strategies. Outline your business concept, target market, competition, marketing strategy, and financial projections.

Small business owners have different ways of writing a business plan . Some just write a one-page business plan to keep themselves on track, while others write a 100-page plan and pursue venture capital money or loans.

It’s important to note that the majority of successful entrepreneurs have a business plan. You should also be flexible, as 93% of Harvard graduates who chose to become an entrepreneur pivoted from their original strategy to increase success.

Check out our interview with Mike Andes to learn how he writes a business plan.

Develop necessary skills

Entrepreneurs need skills like:

Communication

Problem-solving, persistence.

Consider taking courses, reading books, or attending workshops to develop these skills.

Making something out of nothing requires creativity. Just like an artist with a blank canvas, a successful entrepreneur will take an idea and paint a picture with their business plan.

Successful businesses are teams, and the business owner is the coach. In today’s world, the old model where you could abuse your employees and they’d stay doesn’t work.

A successful entrepreneur looks to find people with aligned interests and empower them to achieve their goals while helping the company achieve its goals.

SessionLab has a great blog on exercises aspiring entrepreneurs can do to improve their leadership skills .

Successful entrepreneurs know how to communicate. You’ll have to talk to customers, investors, and employees. Everyone has different ways of communicating, and with all the lines of communication available, learning how to communicate with each stakeholder can be a challenge.

Email, video conferencing, in-person, and other methods are consistently used, and each of them has its own challenges. Try some of these exercises to build communication skills .

Many entrepreneurs struggle with this element of starting a business. You can always outsource, but it helps to have a solid understanding of marketing, and particularly digital marketing.

There are tons of free certifications you can take to learn about marketing. Some of my favorites are:

• HubSpot Digital Marketing Certification: This covers SEO, website speed, social media, email marketing, and paid ads. Take it through HubSpot Academy .
• Google Certifications: You can get certified on Google Analytics 4 and Google Ads through Skillshop .

While you don’t have to have these certifications, successful entrepreneurs need to understand the “language” of the people they supervise.

The point of a business is to make money. It will be hard to be a successful entrepreneur without a basic understanding of accounting.

Consider taking a course or two so you can better discuss your financial strategies with a certified public accountant.

Successful entrepreneurs are good at solving problems. Some ways to improve your problem-solving skills include:

• Practicing puzzles and brain teasers regularly
• Engaging in critical thinking activities and games
• Reading business books

One of my favorite quotes is from John Maxwell: “Change is inevitable. Growth is optional.”

You’ll deal with constant change on your path to become an entrepreneur. Employees will come and go, and market trends will evolve, but will you?

If you aren’t adaptable, you’ll probably find running your own business tedious. Many entrepreneurs spend most of their days jumping from one task to another and need to know how to shift gears.

The best way to learn adaptability is to go through trials and tribulations. When something challenges you, take a minute, center yourself, and ask why it evokes a response. Once you understand the emotional response, tackle the problem.

A new business venture rarely becomes immediately successful. It can take years for entrepreneurs to find the right combination of product, pricing, and marketing strategies to get the market interested in what it creates.

The best you can do is learn from your mistakes and keep moving forward.

For inspiration, read about Thomas Edison’s persistence when creating the lightbulb.

Murphy’s Law states that what can go wrong will go wrong.

A successful entrepreneur needs to be prepared for things to go wrong when they own a business. How quickly they gain composure and find a way to fix it will dramatically impact their success.

Network with successful entrepreneurs

Connect with other entrepreneurs, join business associations, and attend networking events. A support network can provide valuable advice, mentorship, and potential partnerships.

We’re creating a mentorship program that will help you network with other successful entrepreneurs. Sign up for our newsletter to be one of the first to join.

Consider the legal structure

You’ll need to choose a legal structure for your business. It’s best to consult with a lawyer or legal advisor to understand the implications of the different business structures, but the most common business structures are:

• Sole proprietorships
• Limited liability companies
• Corporations

Sole proprietorship

The business owner and the business are the same entity, which means if someone sues your business, they could take your personal assets.

Limited liability company (LLC)

An LLC makes your business a separate entity and provides liability protection—as long as you have a separate bank account, do not personally cause an incident, and do not sign away the protection (beware: lenders try to get you to).

LLCs require less paperwork and compliance work than a corporation, too.

Corporation

A corporation also offers liability protection and also the issuance of shares, but there are numerous compliance issues that may occur.

Learn more in our blog about business structures .

Secure funding

You’ll need money to become a successful entrepreneur. That doesn’t mean it has to be your money, but it’s easier to build a successful business if it is your money.

To fund a business you’ll need to:

• Create a five-year budget.
• Establish how much money you need to follow the budget.
• Decide how to fund the business.

Create a five-year budget

A key step to becoming an entrepreneur is calculating how much money you’ll need to make before your business becomes profitable.

Early-stage companies can become successful within a few months, depending on the business model, but Tesla took 17 years to have a profitable year.

Your financial projections should be made with the following figures in mind:

• How much you need to maintain your lifestyle
• Your current startup funds
• The reasonably expected revenue
• Expenses associated with the small business

We’ve created a startup cost estimator to help you establish how much you’ll need to make to break even.

Establish how much money you need to follow the budget

Once you have a budget, you need to establish whether you have the money or need to find funding. The funding you’ll need for the small business needs to be high enough to cover you through the time when the business model is not making an operating profit.

You may also want to add wiggle room because many businesses fail when they run out of money. Assuming an additional 20% should cover unexpected expenses.

Decide how to fund the business

You can get business funds from numerous sources, including:

Personal savings

Potential business partners, venture capitalists, angel investors, small business investment company (sbic) financing, crowdfunding.

Let’s discuss how to become an entrepreneur using each of these funding sources.

Many entrepreneurs start by self funding. This is the most common way to start a small business. You might use your own money from working, savings accounts, or rollover business start-ups (ROBS).

A ROBS allows a business owner to own company shares with their retirement account. The small business then has funds and doesn’t pay a penalty for early withdrawals.

When you become an entrepreneur, it may be beneficial to have a partner.

Business leaders will often want additional sources of revenue and agree to be a business partner and mentor to other people. Whether the partner is a silent partner or active in the business model can be negotiated.

Venture capital firms look for startup entrepreneurs who have ideas that could make them millions or billions of dollars.

The firms help promising business models get the funds they need to make it through the startup grind, and they effectively manage these businesses until the company qualifies to go public. The venture capitalists gain massive wealth in the process.

Learn how Keith McCall raised millions of dollars for Pollen Systems through venture capital firms.

Angel investors are similar to venture capitalists, but there are some major differences:

• Angel investors do not manage others’ funds, while venture capital companies do.
• Venture capitalists tend to invest in more established companies than angel investors.
• An angel investor tends to invest less than a venture capital firm.
• Venture capital tends to be less hands on than angel investors.

You can take out personal loans or small business loans to become an entrepreneur, but unless the company is an online business with a business model that is likely to scale, you may find it difficult to get funding until after you don’t really need it.

You can learn more about small business loans on the Small Business Administration’s (SBA) website .

The SBA also licenses SBICs. They’re a cross between venture capitalists and banks, where they offer both debt and equity options. For every dollar the SBIC provides you, the Small Business Administration provides two.

Learn more about SBICs here .

Another way to start an entrepreneurial career is crowdfunding, which is when new entrepreneurs list offerings to potential investors on a website in exchange for debt, equity, rewards, or donations.

Check out our interview with Jason Hernandez. He started Pooch Selfie by fundraising on Kickstarter.

Create a minimum viable product (MVP)

An MVP is a basic version of your product or service that allows you to test the market and gather feedback. This might be a prototype of a physical product that people test before mass production, or it might be a less sophisticated version of the intended software.

You’ll want to follow these steps to create an MVP:

• Define your idea and objectives: Clearly articulate your product idea and identify the core problem it solves or value it provides users.
• Identify key features: Determine the features that are essential to addressing the core problem or delivering the primary value proposition. Avoid adding unnecessary features at this stage.
• Prioritize features: Rank the identified features based on their importance. Focus on the must-have features that are critical for the MVP's functionality.
• Design user interface (UI) and user experience (UX): Create a basic design for the user interface. It should be intuitive and user-friendly. You can use wireframes or mockups to visualize the layout.
• Select the technology stack: Choose the appropriate technology and tools for development. Consider factors like programming language, frameworks, and databases.
• Build the MVP: Develop the basic version of your product with the selected features. Keep the development process lean and focused on the core functionality.
• Test and assure quality: Thoroughly test the MVP to identify and fix any bugs or issues. Ensure that the product functions reliably.
• Launch the MVP: Make the MVP accessible to a small group of early users. This could be through a closed beta test or a limited release to a select audience.
• Gather user feedback: Encourage users to provide feedback on their experience with the MVP. This feedback is invaluable for refining and improving the product.
• Analyze metrics and user behavior: Use analytics tools to track user interactions, engagement, and other relevant metrics. This data will help you understand how users are using the MVP.
• Iterate and refine: Based on the feedback and data gathered, make necessary improvements and iterate on the MVP. Focus on enhancing existing features and possibly adding new ones.
• Continue testing and iterating: Keep testing and iterating based on user feedback and data. Continue to refine the product to meet user needs and expectations.
• Scale and expand: Once you have a solid foundation and a validated product, you can start thinking about scaling and adding more features to meet broader market demands.

Remember, the key to a successful MVP is to keep it simple, focused, and aligned with solving a specific problem or delivering a clear value proposition. It's about learning from real user interactions and using that knowledge to guide the development of your product.

Learn more in our blog on product development .

Build a brand and online presence

After you spend money creating your product, it’s time to build your brand. You’ll need to complete the following tasks to build a winning brand:

• Design a logo.
• Create a website.
• Create social media accounts.
• Get packaging for any physical products.
• Design uniforms, building, and vehicle signs (if applicable).
• Write your brand guidelines.

Design a logo

Your logo can be basic or elaborate. Most companies try to keep at or below three colors and want the logo to help explain what they do.

MaidThis is an online business that focuses on booking Airbnb and home cleaning jobs. Hear how Neel made the logo and has turned the remote cleaning business into a $2M per year company.

Create a website

Entrepreneurial success normally relies on digital marketing, and the center of any digital marketing strategy should be your website. It’s where new customers find you after typing something relevant into a search engine.

Learn more in our blog on website creation .

Create social media accounts

You’ll probably want to at least have a small presence on every popular social media platform. Make sure your business’s profile fits its company culture.

You’ll want to research best practices for each one and start building a following. We’ll talk about that more in the marketing section.

As you gain traction on several platforms, you can focus on the ones that help you get more satisfied customers.

Get packaging for any physical products

Companies selling physical products need to have packaging that matches the brand image they want to portray.

Check out Packlane’s blog about custom packaging to get your creative juices flowing.

Design uniforms, building, and vehicle signs (if applicable)

Many local businesses find success, and part of what plays into that success is how they use their vehicles, buildings, and uniforms to convey a brand message.

Mike Andes started a lawn care business that is one of Entrepreneur’s top 500 franchises. He discusses elements of branding in the video below.

Write your brand guidelines

Your brand guidelines will provide information to employees and marketers about how to use your brand assets. Check out the brand guideline example below.

Market your business

Develop a marketing strategy to promote your business. You should include:

Content marketing

Social media marketing.

• Search engine optimization

Email marketing

Advertising.

A profitable business focuses on finding ways to bring people to its website. Content marketing focuses on creating content that people will remember and find useful—and hopefully develop a positive relationship with your brand in turn.

You’ll want to share all the content you create on social media platforms. You want to use that content to encourage actions, including:

• Following your page
• Going to your website
• Providing an email or phone number
• Downloading a useful product
• Buying a product
• Leaving a review
• Referring friends

Notice that each of these steps is building a closer relationship with your audience and will help you get closer to your goal of becoming a profitable business.

Not all entrepreneurs have the patience to go through this process on their own. You may find it easier to hire a marketing team with experience in your product category if you are hoping to be an overnight success.

Search engine optimization (SEO)

SEO works amazingly alongside content marketing and social media marketing.

The goal with SEO is to identify the intent and questions that search engine users have, then provide them the information they want to know. When you successfully help answer questions better than other websites, you may rank higher in the search results.

You can use software like Semrush and SurferSEO to identify the best strategy for answering searchers’ questions and ranking highly in search engine results.

After you have collected a person’s email, you can use email marketing tools like MailChimp to separate people into email lists and automate when you send them emails.

This helps you keep your customers and followers informed about new developments in the company and can increase their lifetime value.

Paid advertising still has a place in marketing, but it is extremely costly if you don’t narrow your target market.

For instance, just by narrowing their ads to people who live in New York City, local businesses can get nearly 40 times better results than if they allow the ads to be shown nationally, and almost 1,000 times better results than if they showed globally.

Given New York City has over eight times the population of most U.S. cities, that means you can market to almost any city for less than $4,000.

Reduce your target market even further, and you can start making it so locals think about your company when they need the service you offer.

Provide exceptional customer service

Providing exceptional customer service is crucial for building customer loyalty and a positive reputation for your business. Here are some steps you can take to deliver outstanding customer service:

• Understand your customers’ needs: Take the time to truly understand what your customers are looking for. Listen actively to their concerns, questions, and feedback.
• Be responsive: Respond to customer inquiries, messages, and feedback promptly. This shows that you value their time and are committed to assisting them.
• Practice active listening: Pay close attention to what your customers are saying. This helps you address their specific needs and concerns more effectively.
• Empathize and show understanding: Put yourself in the customer's shoes and understand their perspective. Acknowledge their feelings, frustrations, or excitement.
• Maintain a positive attitude: Stay positive, even when dealing with challenging or difficult situations. A positive attitude can help diffuse tension and create a more pleasant interaction.
• Personalize interactions: Use the customer's name, refer to previous interactions, and tailor your responses to their specific situation. This shows that you value them as an individual.
• Provide clear and accurate information: Ensure the information you provide is accurate and easy to understand. Avoid jargon that the customer may not be familiar with.
• Go the extra mile: Take initiative to exceed customer expectations. This could be by offering additional assistance, providing special discounts, or offering solutions beyond what was initially requested.
• Admit mistakes and take responsibility: If your business makes a mistake, acknowledge it, apologize, and take steps to rectify the situation. Customers appreciate honesty and transparency.
• Follow up and follow through: After providing assistance, follow up with the customer to ensure that their issue was resolved to their satisfaction. This demonstrates your commitment to their well-being.
• Provide multi-channel support: Offer various communication channels, such as phone, email, chat, and social media. This allows customers to reach out in the way that is most convenient for them.
• Solicit feedback: Ask customers for feedback about their experience. Use this information to identify areas for improvement and make necessary adjustments.
• Train your customer service team: If you have a team, ensure they are well-trained in customer service skills and have a thorough understanding of your products or services.
• Monitor and measure customer service performance: Use metrics and customer satisfaction surveys to evaluate the effectiveness of your customer service efforts, and make improvements as needed.
• Foster a customer-centric culture: Ensure that everyone in your organization understands the importance of exceptional customer service and is committed to delivering it consistently.

Remember, exceptional customer service is an ongoing effort that requires dedication and a customer-centric mindset. By prioritizing your customers' needs and consistently delivering high-quality service, you can build strong, lasting relationships with your customer base.

Manage finances and operations

Keep track of your finances, manage cash flow, and ensure you have efficient operational processes in place. Most companies use QuickBooks to manage their finances.

Scale your business

Once you've established a solid foundation, consider ways to grow and expand. This could involve hiring more employees , entering new markets, or offering additional products or services. Check out our blog about how to grow a business .

Remember, becoming an entrepreneur is a journey that requires continuous learning and adaptability. Stay open to new ideas, seek feedback, and never stop refining your business.

Become a successful entrepreneur: Start your own business

Now you know how to become an entrepreneur. We’ve discussed everything from choosing an idea to finding funding and building your brand.

Want instant access to business models that work? Skip the formal education and join our global community of young entrepreneurs by taking one of our online courses. Learn more here .

What kinds of businesses do you want to start?

How to Grow a Podcast (2024)

Growing a podcast means different things to each of us. Are you wanting to learn how to grow a podcast audience, reliable revenue, or another part of your podcasting business?

Below, we’ll share 35 strategies for growing a podcast. We’ll give you tips for navigating every part of the podcasting process. We start with the planning phase then progress through the recording, editing, distribution, and audience-building phases. Finally, we dive into growing and monetizing a podcast.

Once you’re done, you’ll have plenty of ideas for leveling up your podcast.

[su_note note_color="#dbeafc"] Click on any of the links below to learn more, or just read on.

What makes a successful podcast?

How to plan a podcast growth strategy, check out the upflip podcast on apple podcasts, how to grow your podcast while recording, how to build a podcast in editing, how to build a podcast audience during distribution, how to market your podcast, how to grow a podcast fast, how to grow your podcast listeners.

• Keep learning how to grow a podcast [/su_note]

Get ready to learn how to grow your podcast.

You’ll want to understand podcasting best practices to increase your podcast’s listenership. To grow your podcast audience, make sure you:

• Start with an original podcast idea: Podcast creators provide their listeners value by entertaining them, educating them, or both. You’ll need to find a way to do one or both of these to have a chance of growing a podcast.
• Plan your episodes: Every episode should have a specific purpose. Plan it out and make sure you provide lots of value.
• Interact with listeners: The more you interact with your listeners, the more personal it feels. Do Q&As and make it easy for people to interact with you in multiple ways.
• Tell a story: People love a good story. Whether it’s inspirational, sad, or full of murder doesn’t matter. Just look at the top 50 podcasts to see the types of stories people tell.
• Be consistent: Post at the same time and date each week so your podcast audience knows when to expect your content. Try to keep the format the same across podcast episodes. If you want to try something new, consider starting another series.
• Get an engaging host: Unlike video, podcasts only have sound, which means you need an enthusiastic host with a pleasant voice.
• Invite fun guests: Podcast listeners enjoy hearing from more than one person in the podcast. Bring on people who can tell a good story about your subject matter.
• Invest in podcast recording software: Your podcast quality matters. Invest in recording and editing software to make your podcast more appealing.
• Use search engine optimization (SEO): Podcast SEO focuses on providing information that will cause your podcast to appear in search engine results.
• Provide a clear call to action: For your podcast to become successful, you’ll eventually have to monetize your audience. That means you must get comfortable asking them to do what you want—from interacting on social platforms to purchasing product.

Ultimately, there are nine stages you go through when you create a new podcast episode or channel:

• Distributing

We’ll look at ways to encourage growth during each of these phases.

This section will focus on defining your podcast and preparing it for growth.

#1. Set goals and define metrics to measure your success

First, you want to decide how to define growth and the success of your growth initiatives. Some common podcast growth initiatives include:

• New listeners: You might measure these by downloads, number of listeners, or listening hours.
• Data collection: You might measure growth by the number of email addresses you have collected. Every email address you have allows you to increase interactions.
• Revenue: You might want to focus on revenue growth once you’ve increased your listeners.

#2. Research your podcast audience

You’ll want to learn as much as you can about your target audience.

You can figure out where to find potential listeners by checking how many people are following competitors on different social media platforms.

You can also use analytics tools to establish ideal listener information, including:

• Demographics
• The most common time for your target audience to listen

#3.‍ Target your specific audience

Detail who your potential listeners are and are not. Understanding who won’t be interested lets you exclude specific groups from your ads and targeting. It also helps you focus your messaging.

#4. Choose a great podcast name

A podcast needs a great business name. We’ve written plenty on choosing a business name here .

#5. Decide where you want to publish your podcast episodes

You’ll probably want to add the audio file you create for each episode to all the podcast directories and podcast apps to grow your podcast. You’ll want to hit the big ones, like:

• Google Podcasts
• Apple Podcasts

The most extensive list includes 41 other podcast websites and directories , too.

#6. Choose your podcast software

There is software to help you grow your business through every step of the podcasting process. It’s your job as a podcast creator to figure out which options meet your plan the best.

Research podcast recording and distribution software before you record, and check back for our blog on the 12 best podcast platforms (coming soon!) when you’re ready to start distributing.

#7. Create a podcast website

You’ll want to create a podcast website for your podcast community. You can host your podcast’s RSS feed on it, as well as show notes, a blog, merch or partner stores, and more. Your website can help you increase the number of ways your podcast appears in search results.

For example, the first 28 results when we search “UpFlip podcast” are all related to our site. That makes it much easier for people to learn more about us, and you can benefit from leveraging similar strategies—from having an interactive homepage to maintaining a blog related to your podcast topic.

As one of the top 100 podcasts on entrepreneurship, we are always looking to deliver more value to our listeners. If you love the blogs and our YouTube channel, check out The UpFlip Podcast , too.

Some of the ways to grow a podcast happen while you’re actually recording. There are several key things you can do to provide the best quality recordings.

#8. Be prepared

When unprepared, you are likelier to overuse filler words like “um” and have pauses that will leave your listener wondering what’s going on. You might also find yourself "winging it," which is less than ideal when it comes to establishing authority and subject matter expertise. Create an outline of what you want to discuss before recording a new episode. 

Good news: You can also splice audio in editing, so it’s unnecessary to record the whole episode without stopping.

#9. Invite guests

Inviting a podcast guest onto your show is a great way to keep the show exciting and help the host and guest get exposure to new listeners. You can use platforms like PodcastGuests.com to search for guests by subject matter.

#10. Use separate channels for each person (and sound effects)

Podcast content can be hard to listen to when it’s recorded using low-grade equipment.

You’ll want separate microphones for everyone, a mixing channel for sound effects and music, and another mixer channel if you allow listener interaction while recording. That means you need at least four channels and possibly as many as 12 on your mixer.

#11. Record your call to action or offer

You’ll want to separately record your call to action, promotions, and contests. That way, you can easily share it on social media and input it in a couple of places throughout the podcast.

You might also want to record a couple of variations of your intro.

Your podcast audience won’t hear your new episode before editing unless you live stream. That means you have the perfect opportunity to improve the podcast with editing software.

You should consider some of the following options to help grow your podcast during editing.

#12. Pull audio clips to share on social media

Target clips you found impactful and save them as separate files. You can use these as teasers on social media or combine this idea with the next one to help grow your podcast with reels and shorts.

#13. Add a video file

A YouTube channel is a great way to find podcast listeners. While YouTube offers podcast services, a YouTube video will get more views. You can create shorts (under 30 seconds) or long-form video that goes with your podcasts.

Once you have enough followers, you’ll get a share of ad revenue and other monetization features. Learn more about YouTube channels here .

#14. Include time for ad space

Many podcasts include space for advertisers. You can find your own or work with one of the best podcast advertising networks . Either way, you’ll want to pinpoint where you’ll include ads during the editing process so they fit in naturally.

#15. Remove distractions

It’s hard to grow your podcast audience if you have distractions in your podcast. Remove long periods of silence, filler words like “um,” and anything else that doesn’t keep the audience engaged.

#16. Balance channels for optimal levels of sound

If you’ve ever listened to a podcast or TV show where the sound levels jump all over the place, you know it’s super annoying. You should aim to keep the audio at -16 Loudness Units Relative To Full Scale (LUFS) for Apple Podcasts and -14 LUFS for Spotify Podcasts.

Go with these standards and your volume shouldn’t be disturbingly high or low compared to other podcasters.

This section is all about how to get your podcast out there. There are a variety of strategies you can use to grow your podcast while you distribute it.

#17. Create a trailer and teaser videos

People love sneak peeks! As a podcast maker, you should use a podcast trailer to grow podcast downloads and listens. Podcastle has a blog about podcasting best practices for trailers .

#18. Share to all podcast distribution channels

Every new episode should be released on as many distribution channels as possible. Depending on your podcast hosting platform and subscription plan, you may have to do this manually or you may opt for automatic distribution.

You absolutely need to be on the following podcast platforms because they make up 76% of U.S. audiences :

• Spotify: 25%
• Apple Podcasts: 20%
• Google Podcasts: 16%
• Pandora: 15%

#19. Share your latest episode on social media

You should have dedicated social media accounts to grow podcast brand awareness. You’ll want to share every episode to your social media channels. In your social media posts, consider using popular growth hashtags to achieve your growth goals.

Pro Tip: If you haven’t used it already, try a tool like best-hashtags.com .

#20. Experiment with overlooked opportunities

Just because most listeners are on the top four platforms doesn’t mean you shouldn't publish future episodes to other publication sites. It might actually be easier to entice listeners on less-used distribution channels.

For instance, did you know you can add your podcast information for distribution through voice assistants like Alexa?

#21. Start a Facebook group

Facebook groups are one of the ways other podcasters interact with their loyal listeners. Many small business owners spend 15 to 30 minutes each day in their Facebook groups interacting with their members.

#22. Run a giveaway

Running a giveaway is a phenomenal way to promote podcast episodes and grow your business. People love free stuff, and you can use giveaway hashtags like:

• #competition
• #giveawaytime
• #giveawayalert

Giveaways are a great way to collect email addresses that can be used in email marketing campaigns.

Pro Tip: Want to learn more about how to get more podcast listeners with giveaways? Check out this blog post .

#23. Create a blog

Written content like podcast transcripts and show notes will help your podcast website rank higher for SEO. With AI transcription services, it’s easier than ever to create written content and answer podcast-related questions across your entire site.

#24. Cross-promote

When you invite guests on your show from other podcasts, both of you will benefit from someone else’s audience. To maximize this free marketing strategy, both people should share the podcast and tag the other person on social media.

This cross-promotion can work with brands and paid ads, too.

#25. Use email marketing

Email marketing is one of the best ways to promote podcasts. You’ll need a marketing workflow that looks similar to this:

• Collect email addresses with permission.
• Confirm the receiver wants to receive your emails.
• Provide valuable email content.
• Link them back to your podcast.

If you’re wondering how to get podcast listeners to listen more routinely, you can’t go wrong with email marketing.

#26. Attend conferences

Industry conferences are a great way to network with other podcasts and industry professionals. You might get leads for new episode titles or meet a relevant Facebook and Instagram guest to tag during a meet and greet.

#27. Create episode covers

A creative episode cover will attract attention on YouTube channels, an RSS feed, and when people are scrolling through podcasts to find one that interests them.

If you aren’t confident in your own design skills, consider working with a freelance designer who can create great podcast episode covers for you.

You have to learn how to advertise a podcast if you want to grow the number of podcast listeners fast. We’ll discuss how to promote your podcast in the following sections.

#28. Buy social media ads

For those wondering how to increase podcast listeners quickly, consider using social media ads to get people to listen to your podcast.

#29. Purchase ad space in podcast apps

A podcast app often allows other podcasts to purchase advertising. Podcast Addict, Castbox, and Spotify Advertising are just some of the ways you can advertise your podcast.

Keep reading for more information about how to grow your podcast.

#30. Monitor podcast listeners

Don’t forget about analytics when considering how to grow a podcast following. Almost every website you’ll use to market your podcast will provide some type of analytics software to use. Some commonly used analytics include:

• Google Analytics: Google Analytics is the industry leader in measuring how to grow your podcast (or any website). It’s not as good at tracking engagement on social media, though.
• Facebook Audience Insights: Meta has so many data points on every person on the planet that they’ve been accused of knowing people better than their spouses. Use Audience Insights to figure out how to market a podcast on social media.
• Podcast Analytics Tools: Almost every podcast platform will provide some form of analytics for an audio medium, but some are better than others. You can also use software like Chartable to measure how ads you sell perform.

The data you collect can show you how to grow a podcast audience by developing better customer profiles. You can use these profiles across social media and other channels to target the listeners most likely to enjoy your podcast trailer and other assets.

If you’ve implemented everything we’ve covered up to this point, you have a good idea of how to start and grow a podcast. There’s still more about how to promote podcast episodes you should try, though.

Consider the following.

#31. Join Facebook groups

Even if you don’t run your own Facebook group, you can still promote your podcast in other groups. Just search for groups that have similar subjects to your podcast. Make sure the rules allow sharing the podcast, and share every time you release a new episode.

#32. Post frequently

Do you create three Facebook posts per day? How about posting 10 to 25 times on Twitter or Pinterest?

You can grow your business more by following social media best practices. Learn more about ideal posting times and frequencies for each channel.

#33. Repurpose content

Different people like different content formats. Some prefer listening to podcasts while others prefer reading blogs. Most people like either long-form or short-form video. Turn clips into short animated videos, or add presentations to podcast audio to make long-form video.

#34. Grow a podcast through monetization

Growing a podcast or any entertainment business requires careful consideration about how to monetize your offering. You’ll want to consider (and potential partners will want to know):

• How many listeners does a podcast have?
• What makes a good podcast ad placement?
• How much can you make from each monetization strategy?

Some monetization options you might consider include:

• Sell memberships
• Include ads and product placements
• Open an eCommerce store

Check out more ways to grow through monetizing below.

#35. Optimize your podcast growth strategy

Regardless of which strategies you use, there will be a learning curve before you approach the top podcasts by listeners. As you learn more, adjust to what your podcast audience wants while maintaining the integrity of the podcast and your vision for your content.

Keep learning how to grow a podcast

For those who wonder how long it takes to grow a podcast, here’s some perspective: UpFlip released its first podcast on November 6, 2021. In the entrepreneurship category on Apple Podcasts, we currently rank :

• #32 in Canada
• #86 in the UK
• #88 in the U.S.

Despite our high rankings, our podcast listeners hear minimal ads and limited product placements when listening to a podcast episode (I listen to them to share info in the blogs).

What strategies have worked best for you as you learn how to grow a podcast?

Become a business owner in less than 90 days

Start your 10-day free trial of the UpFlip Academy and learn how to start your own business from scratch.

Get business advice straight to your   Inbox 

• Request a demo
• Call Tracking
• Conversation Intelligence
• Contact Center
• Performance Marketing
• Invoca News
• Financial Services
• Home Services
• Telecommunications
• Travel & Hospitality

7 Types of Market Research and How to Determine the Right Ones for You

• The State of AI in Digital Marketing Report
• Invoca for Contact Center Success Stories
• The State of the Contact Center Report 2023
• The Marketing Assumption Cost Calculator

‍ “We do no market research.” You might think this is a quote from the CEO of a business that failed or a brand that didn’t want to grow. But it’s actually a statement that Steve Jobs, the founder and one-time CEO of Apple, Inc., made in a 2008 interview .

Did Apple, under Jobs, really eschew market research? Not exactly. Jobs never held focus groups or employed market researchers, but that’s because Jobs and his team were the source of primary market research for Apple. For example, Jobs and his team liked music and wanted a way to carry their whole music libraries around with them. They believed if they wanted to do that, so would Apple’s consumers. They were right, as the massive popularity of iTunes and iPods resoundingly proved.

Even Jobs saw some major failures in the marketplace, though — like the Apple Lisa . (Could a better marketing strategy have helped the Lisa succeed? Some think so .) And the truth is, for most brands today, a successful marketing approach hinges on a robust market research program. 

What types of market research methods are commonly used? Which ones, or which combination of approaches, is best for your needs? To help you decide, we’ll take a comprehensive look at seven forms of marketing research in this post. But let’s begin with a quick overview of what marketing research is and why it is valuable for companies to use in their decision-making.

Market Research and Business Decision-Making

Market research blends insights into consumer behavior, market dynamics, and economic trends using first, second, and third-party data to provide a reliable method that companies can use to prove a concept for or improve a product or service. 

The data derived from all types of market research can be used throughout an organization for a wide range of purposes beyond obvious areas like marketing and advertising and product development and innovation. Many businesses also use market research to inform their sales strategies, financial planning, risk mitigation approaches, and their decision-making around how to allocate resources or expand into new markets, for example.                                                                                                                                                       

While you’ll never know going into a marketing research exercise exactly what you will learn, one thing is certain: It can only benefit your business to take a data-driven approach to understanding who and where your target audience is and what they want and need. 

With that in mind, let’s dive into seven types of market research, starting with primary research.

1. Primary Research

Think of primary market research as information that comes straight from the horse’s mouth — or the voice of the customer . This information is considered “original” data, as opposed to secondary research, which we discuss later in this post.

Purpose and Importance

This type of research is conducted to address a particular research question or objective and involves the firsthand collection of information tailored to meet the unique needs of a study.

Primary research, often referred to as field research, is crucial for gaining insights directly from your target audience, ensuring data accuracy, and generating unique and relevant findings. 

Sources for Data Collection

You can collect primary research through traditional methods like focus groups, customer questionnaires or surveys, and field trials of new products and services. Direct one-on-one interviews with customers or consumers in your target audience is another source for primary research.

Social media “listening” can equip you with primary market research data, too. It involves using specialized technology tools to analyze user comments and discussions on social media platforms to understand public sentiment, opinions, and trends related to a particular topic or brand. 

You can also proactively collect primary research data by deploying a conversation intelligence platform, such as Invoca, to capture, record, and transcribe every phone call between your company and its customers or targets. The information from these call recordings and transcriptions can be analyzed, grouped as data, and used just like any other primary research source. 

When to Use Primary Research

Primary data helps businesses investigate and assess new markets. It can also be useful in product development and to understand consumer behavior.

You can use insights from primary research to measure customer satisfaction and brand perception, test new marketing strategies, conduct competitor analysis, identify market trends that might affect your business or product, and validate marketing or sales hypotheses.

2. Secondary Research

Unlike primary research, or original data, secondary research is information that has been collected by someone else for purposes other than your current research. For example, a company may buy research from a third party or employ analysts to find relevant data.

Secondary research is valuable for businesses that lack the time or resources to conduct a full primary research program. Through this type of research, you can gather insights, statistics, and background information to complement or provide additional context to your primary marketing research methods. 

Examples of secondary research sources include:

• Academic and industry journals or reports
• Surveys and reports published by government agencies such as the Census Bureau and Bureau of Economic Analysis
• Third-party market research analysts such as Mintel and Fortune Business Insights

Online databases such as Statista, IBISWorld, and Euromonitor International Passport also provide industry-based market research data.

When to Use Secondary Research

You can use secondary research to support primary research and identify trends. It can also serve as background research to help you develop a better picture of your market and customer. 

Secondary research can be a source of competitive analysis as well. And it can provide you with valuable insight into regulations, industry policies, and customer behavior.

3. Qualitative Research

Another form of marketing research is qualitative research. This research can give you even deeper insights into customer behavior, such as understanding buyer motivations. As such, a qualitative survey focuses on capturing rich narratives rather than numerical data.

Qualitative research should deliver a nuanced understanding of buyer behaviors, attitudes, and experiences and provide greater context to quantitative data (described in the next section). 

A good example of qualitative research is conversation intelligence. Invoca’s platform collects 100% of data from phone calls and analyzes that data quickly at scale to uncover hidden insights and trends that provide added context to quantitative data. 

In addition to conversation intelligence, you can use in-depth interviews, focus groups, case studies, ethnographic studies, and analysis of social media content to gather data for qualitative research.

When to Use Qualitative Research

When you need to go deep on marketing research to determine what motivates consumers or if you need cultural insights into your buyers, conducting qualitative research can help. A qualitative survey can also help you to understand new and emerging market topics. And it can compensate for small sample sizes by providing a greater contextual understanding of data.

4. Quantitative Research

Quantitative research runs on numerical data. It is best to conduct this research with large, statistically relevant samples so that patterns, relationships, and trends can be detected and extrapolated from the data and applied to a wider audience.

The purpose of quantitative research is to provide statistical insights and objective metrics that you can use to draw conclusions and make predictions. It’s essential for making data-driven decisions, validating hypotheses, and providing a broader understanding of trends and patterns.

Quantitative data is collected via numbers-based surveys and experiments, as well as statistical analysis and data mining.

When to Use Quantitative Research

You can use quantitative research to measure trends and draw statistical inferences. Testing hypotheses, benchmarking, or gaining predictive insights are other use cases. 

Since it works best with large samples, quantitative data can help determine the generalizability of data, or the measure of how useful or applicable the data is for a broad audience.

5. Descriptive Research

Descriptive research is a hybrid research method that embodies elements of both quantitative and qualitative research. 

The purpose of descriptive research, as its name implies, is to provide a detailed description of a phenomenon or population, such as a target audience. This detail allows those using this research method to understand the “what” and “how” of a research subject. 

Descriptive research can help you to summarize and visualize data, identify trends, and gain a basic understanding of an issue.

You can gather descriptive research via surveys, case studies, observational studies, and content analysis, including social media and web resources. 

When to Use Descriptive Research

Descriptive research can be a basis for initial data collection and preliminary analysis, and it can help you to establish baselines for market research projects. You can also use this information to identify patterns in consumer behavior and for market segmentation.

6. Exploratory Research

Exploratory research is a primary market research method that can be qualitative and quantitative in nature. Data researchers use this method to investigate a topic or problem in an open-ended manner to gain a deeper understanding of the issue. 

This method can help you generate hypotheses to inform market research projects. You can use it to identify relationships or trends in the data and uncover insights to guide more in-depth studies. Exploratory research can also help to spark new, outside-the-box ideas.

Exploratory research uses basic primary market research tools such as focus groups and in-depth interviews, as well as observations. Conversation intelligence solutions like Invoca’s Signal AI Discovery can be useful for exploratory research. They can help you to identify patterns and trends, as well as new insights, in phone calls (and do it at scale). 

For example, say that an analysis of calls to a dental office finds that 60% of callers have mentioned the signal (keyword) “teeth whitening.” The dental practice using conversation intelligence for exploratory research may want to act on that insight by not only adapting its marketing strategy but also digging deeper into research about new teeth-whitening procedures and options it can offer its customers

When to Use Exploratory Research

Exploratory research is often used when there is little existing information on a topic. You can use it to conduct initial research, develop hypotheses, define issues, and more. Exploratory research is also useful as a brainstorming tool.

7. Market and Customer Analysis

Market and customer analysis is a method in marketing research to examine market trends, customer behaviors, preferences, and needs.  

Market and customer analysis informs business strategy by providing data-driven insights into target audiences. It can help you identify opportunities based on micro and macro market trends. This research method can provide valuable insight you can use to create marketing campaigns tailored to a specific audience and to improve your products and services. 

Questionnaires and surveys, focus groups, data segmentation, competitive analysis, and trend analysis can all be sources of data for market and customer analysis. 

Conversation intelligence is another valuable tool for this research method because it allows you to identify trends and patterns at scale from a data-rich resource: phone conversations.

When to Use Market and Customer Analysis

This marketing research method can inform new product development and help you assess the competitive landscape. You can also use this approach as part of your efforts to:

• Define a target market
• Perform market segmentation
• Gauge marketing campaign effectiveness
• Map the customer journey

Choosing the Right Type of Market Research

Now that you’ve reviewed seven types of market research, how do you decide which method or methods to use for your next marketing research project? These actions can help guide you to the right answer:

• Define your research objectives — what do you want to achieve?
• Identify the market research questions you want to answer.
• Review what existing knowledge you already have about a topic or problem.
• Assess available resources — where will you collect your data from?

You’ll also need to align the right tools to conduct market research. Platforms for social media listening and artificial intelligence (AI)-powered solutions for collecting and analyzing conversation intelligence at scale are two examples of tools you may want to employ, depending on the types of market research you want to undertake.

Tailor Your Market Research with Invoca

Data-driven marketing trends deliver better results for marketers. That’s a fact. And that’s why it is critical for marketers to use all types of market research at their disposal to make informed decisions. 

Here’s another fact : Despite the rise in online communication, most consumers still prefer to reach out to companies with a phone call. That includes people who need to make major purchasing decisions that are complex, expensive, or both. They seek reassurance that they are making the right decision, and they prefer to get that reassurance from an informed and helpful person on the other end of the line. 

Invoca’s conversation intelligence analysis unlocks valuable data collection from this target market by recording and analyzing every phone call in real time and at scale. The solution uses AI to identify patterns and trends that can help you take your marketing campaigns to new heights. 

Additional Reading

Want to learn more about how Invoca can help you capture deep insights for marketing research? Check out these resources:

• The Ultimate Guide to Customer Segmentation: How to Identify and Target Your Ideal Customers
• Top Market Research Questions You Can Find Answers to in Your Call Data
• Improve Marketing Performance with Voice of Customer Analytics

Get the latest on AI and conversation intelligence delivered to your inbox.

Recommended articles.

Ad non velit aliquip velit esse ex et nisi sunt non amet ipsum laboris.

What's up next.

The Cookieless Future: 5 Ways Marketers Can Get More First-Party Data

Get expert tips on marketing, call tracking, and conversation intelligence ai delivered straight to your inbox every two weeks. join thousands of marketing and contact center professionals and subscribe today, thank you for subscribing your inbox just got a lot more interesting..

Calling all digital marketers!

4 Types of Market Research + 6 New Ways to Do It Smarter

In June this year, 500 business leaders shared their favorite types of market research with me via a direct external survey.

Astonishingly, 83% of people said the same thing: favoring qualitative research ( specifically market research surveys ) over anything else.

Having a favorite is all good and well, but as we know, variety is the spice of life. By avoiding dependency on any single type of market research, you get a relevant, unbiased view of your market and opportunities at all times.

Spoiler alert The types of market research I outline in this post will speed up your time to insight significantly. Instead of a process that spans days and weeks, certain tasks can be done and dusted in a few hours at most.

To help you stay on top of your game, I’m outlining the different types of market research, their benefits, and how to use them. As a bonus, I’m sharing six modern ways to do market research using digital research intelligence tools (like Similarweb).

The 4 types of market research

1. Primary research

Primary research is the first-hand collection of data. You go directly to a source instead of relying on existing information. It’s also known as field research.

Who is it for? Doing primary research involves collecting information relevant to a specific research context. For instance, if data is required about the shifting needs of a target market , primary research methods are a great way to explore this.

How to collect the data? Usually, an individual will go into the marketplace (field) to find the information they need.

Benefits of primary research

• You get more control over the research methodologies.
• The information is up-to-date.
• Because data is relevant, it reveals current trends, not outdated ones.
• Most primary research addresses the individual market instead of the mass market.
• The data collector retains ownership of the data.

Types of primary research

The right research method depends on the goal of the research and the resources available. Here are five of the best ways to do primary research.

• Ethnographic or observational research
• Trials or experiments
• Focus groups

2. Secondary research

Secondary research collates existing information or research for analysis. Essentially, it’s a type of market research that uses second-hand data.

Who is it for? Secondary research is ideal for start-ups and small businesses, needing a type of market research that’s low-cost and quick to undertake.

How to collect the data? Secondary data is collected from various places but always comes from existing third-party information.

Benefits of secondary research

• A low-cost type of research
• It’s quick to conduct
• Data is easy to access
• Initial findings can help shape any longer-term investment in primary research
• Anybody can do it; there’s no professional training required
• Gives you a broad understanding of a topic quickly

Types of secondary research

Most secondary market research methods can be done for free. It’s also called desk research . Here are some of the most popular places to obtain that data.

• Internet search engines
• Trade associations
• Research companies
• Media outlets
• Industry experts
• Government and non-government agencies
• Digital intelligence platforms (like Similarweb)
• Educational institutions
• Company reports
• Academic journals
• Public libraries
• Competitor websites

3. Qualitative research

Qualitative research aims to understand opinions, beliefs, experiences, attitudes, and interactions by collecting and analyzing non-numerical data. It helps researchers understand why things are so, through observation or unstructured questioning.

Compared to quantitative methods, this is more of a touchy-feely type of market research. It’s more about emotions and opinions than crunching numbers.

Who is it for? Any business or start-up can use (and benefit from) qualitative research. To understand the sentiment of a target audience or market in detail, this type of research uncovers key insights that help shape and develop products, services, and strategies.

How to collect the data? You can conduct qualitative research remotely or in person. What’s key is that the data is collected first-hand, directly from an individual or group of people.

Benefits of qualitative research

• Captures shifting attitudes or sentiments within a target group.
• Can uncover key insights that numbers alone couldn’t reveal.
• More targeted research, is often more concentrated compared to quantitative research.
• Cost and speed can be managed more effectively with smaller groups.
• Promotes authenticity in discussions as responses aren’t formed by pre-set constraints.
• Greater flexibility than other research methods as questions can be adapted over time.

Types of qualitative research

• Participant observation
• Ethnography
• Case Studies
• Grounded theory (using research to generate a theory)
• Thematic analysis (looks to identify or interpret patterns and their connected meanings)
• Open-ended surveys
• Diary or Journal logging
• Phenomenological study (where you take a customer or individual, and examine things from their perspective)

Read More: 83 Qualitative Research Questions & Examples

4. Quantitative research

Quantitative research is focused on collecting, analyzing, and comparing numerical data. It’s predominantly used to make predictions, spot trends , find patterns, and establish averages. It deals with primary and secondary data, as long as it is represented in numerical form.

Who is it for? Quantitative research provides data that can shed light on statistical information about a market or business. It’s useful for start-ups and established companies and can help with forecasting, market sizing , market validation , and more.

How to collect the data? Using various methods, quantitative research is systematically collected and recorded to do analysis in a database through graphics, charts, and tables.

Benefits of quantitative research

• Data can be analyzed reliably and consistently.
• Studies can be easily replicated in the future or a different market.
• It’s possible to do a broader study with large sample sizes.
• Fewer variables are involved as data is often close-ended.
• Automation makes data collection quicker and easier to conduct.
• More cost-effective than qualitative research.

Types of quantitative research

Due to the often complex nature of this type of market research, I’ve added a quick explainer.

• Experimental research Also referred to as true experimentation, this relies on theory. In most cases, multiple theories that have not yet been proven. An analysis is carried out to prove or disprove the theory.
• Descriptive research This is used better to understand a specific situation, population, or phenomenon. It seeks only to measure (not manipulate) variables through observation to investigate them thoroughly.
• Survey research Quite simply, this uses a range of online or offline polls to understand what customers or a group of people think about products, services, and more.
• Quasi-experimental research Similar to experimental research, it aims to evaluate a cause-and-effect relationship amongst variables. However, it’s a dependent and independent variable in this case.
• Correlational research This is typically undertaken to determine a relationship between two closely related entities. It explores how each entity impacts the other and examines key changes.

Read More: 98 Quantitative Market Research Questions & Examples

Mixed-method research approach

Discover a better way to do market research.

Get the data you need to adapt to market changes and industry trends in an instant.

6 modern types of market research

Outside the four core types of market research, there are modern ways to discover valuable information that can leverage better insights. If you’re looking for new types of research that’ll help you quickly find new opportunities to go after, read on.

1. Competitor research

In-depth competitor analysis allows you to quickly find growth opportunities, by taking a detailed look at what is and isn’t working for your rivals. What’s more, it can help you spot emerging trends and shifts, so you can take action when and where it matters most.

These are some of the things you can expect to uncover with competitive market research:

• Understand how to track and target your competitors’ audiences.
• Discover the best traffic sources to see where rivals are gaining referrals from.
• Establish a clear view of rival’s market share across any industry.
• See traffic changes over time amongst industry leaders and emerging players.
• Find out which channels are working best for competitors.
• Benchmark your business against others in your space.
• Track a customized list of players in your sector to see gains and losses.

2. Audience research

Consumer insights are fundamental to the success of any organization, regardless of size or sector. Through the analysis of consumer behavior, you can drive better engagement, discover new digital strategies , and develop a more detailed understanding of your prospects and customers.

Here are just a few examples of how doing audience-based research can help:

• Better understand audience interests relative to an industry or your rivals.
• Measure audience loyalty .
• See where they spend their time online.
• Build a picture of an audience layered with insights from real-world browsing habits.
• Uncover key demographics , interests, and geographies of an audience.

To help you get started, here are four audience analysis examples .

3. Content and keyword research

At the last count, there were roughly 1.93 billion websites online, and I’m not even going to get into how many social media accounts there are. But with so many digital channels, you must ensure your content and company can be easily found online. This is where ( and why ) content and keyword-based market research deliver immense value.

Get it right, and you’ll reap the benefits through more visitors, leads, conversions, and revenue. The golden nugget you uncover with keyword and content research is a greater understanding of an audience. Although most people would associate keyword research with SEO, it serves a dual purpose.

To get started, do a competitive content analysis within your market.

4. Campaign effectiveness

Knowing how effective a specific type of advertising channel, message, or format is for a target audience can quickly help you determine where’s best to spend your marketing dollars. By researching the effectiveness of ads in your space, you can more easily see the best places to invest your time and effort.

This type of market research helps you:

• Find out if paid advertising is working or not.
• Discover the highest-converting ads.
• See what types of creatives work best for your target audience.
• Look at competitors’ total spend in a specific channel.
• View social media referrals and their impact on website traffic.
• Drill-down into top-performing ads to see messaging, visuals, and more.

5. Mobile app market research

Mobile-first consumer habits have seen industries turned on their heads overnight. For most, it’s not a question of ‘if’ but ‘when’ mobile apps will infiltrate their market. In any industry, seeing the impact of apps in your space is vital. The need to see a complete view of the digital landscape is rising fast.

Some of the key things you can uncover through app intelligence -focused research include:

• Find trending apps in any sector, specifically looking at growth/decline.
• App usage and engagement metrics across multiple markets.
• Analyze an app’s ranking over time.
• Identify underserved markets and spot opportunities to break into new spaces.
• Evaluate iOS vs. Android stats to determine which platform is optimal for an audience.
• View the performance of competitors’ apps over time.
• Compare app performance metrics directly against desktop or mobile web channels.
• Determine whether or not to invest in a mobile app for your business.

6. Market segmentation

Understanding whole market trends are useful. But the real pearls of wisdom can be found when you slice and dice a market into manageable portions. Market segmentation is important for businesses to identify and target specific customer groups, tailor their products and services, and measure their performance. This type of market research helps you:

• Deliver personalized marketing
• Identify market shifts
• Find opportunities for growth in specific segments of a market
• Improve targeting
• Allocate resources more efficiently
• Improve customer engagement and loyalty
• Increase return on investment by identifying opportunity segments

Choosing the right type of market research

Whatever your industry, role, or experience, the type of market research you choose will influence key decisions in your business. With rapid shifts in consumer behavior and emerging threats now virtually an everyday thing, you need a broad and relevant view of the landscape. No single type of market research alone gives a complete picture.

Organizations must keep a finger on the pulse to stay relevant, adapt, and compete. While using traditional types of market research is key, you can gain key insights much quicker, often for a much lower cost, using modern tools like Similarweb Research Intelligence .

Why not take it for a trial run today? For free.

What’s the difference between qualitative and quantitative research? Quantitative research is based on numbers and seeks to explain theories or hypotheses. In contrast, qualitative research is more about understanding the ‘how’ and ‘why’ things happen.

Should I use more than one market research method at a time? Yes, it’s important to take a balanced approach when choosing the best type of research. While it’s vital to clearly understand what is happening, you also need to consider the ‘why’ things happen.

What type of market research is best for start-ups? Most start-ups use secondary research as it’s quick and affordable. However, there are many benefits to conducting first-hand primary research as well.

What types of market research can you do for free? Most secondary research is free to conduct. If you have access to a list of subjects or prospects, you can also use market research surveys to conduct primary market research for free.

Is quantitative research primary or secondary? It can be both. Secondary and primary data can be quantitative (number-based) or qualitative (verbal or opinion-based).

Related Posts

US Financial Outlook: Top Trends to Watch in 2024

Top Economic Trends in Australia to Watch in 2024

What Is Data Management and Why Is It Important?

What is a Niche Market? And How to Find the Right One

The Future of UK Finance: Top Trends to Watch in 2024

From AI to Buy: The Role of Artificial Intelligence in Retail

Wondering what similarweb can do for your business.

Give it a try or talk to our insights team — don’t worry, it’s free!

Quick links

• Case Studies
• White Papers

Send Inquiry

Market Research Definition, Types, Tools and Benefits

Published on Jul 01, 2022

More than doubling in size from 2008 to 2021, the market research sector brought in over $76.4 (Statista) billion worldwide in 2021.  

What is Market Research?

Market research is the process of gathering, analyzing, and interpreting information about a market, about the product or service to be offered for sale in that market. It is also about the previous, current, and potential customers for the product or service. 

Data collection, analysis, and interpretation are the three main steps in any successful market research project. The data could pertain to a certain demographic, general consumers, rival businesses, or the entire market. This is the cornerstone of any thriving business. The findings can be used for anything from discovering a fresh opportunity to entering the market to developing an entirely new product or service. 

Small business owners can benefit greatly from conducting market research. It can eliminate uncertainty in the creative process and direct energy and funding toward the most promising ideas and initiatives. Many types of market research are conducted by businesses at many different stages. 

Market Research for Businesses  

Accurate and comprehensive data gives a plethora of information on potential and existing customers, competitors, and the industry as a whole, making it the bedrock of any successful commercial endeavor. It helps entrepreneurs weigh the odds of success before sinking a lot of money into a new firm. 

An essential aspect of every successful business plan is conducting market research to gather data that can be used to address potential marketing obstacles. In reality, it is not viable to develop tactics like market segmentation (identifying distinct groups within a market) and product differentiation (establishing a unique selling proposition for a product or service that distinguishes it from the competition) without conducting market research. 

Types of Market Research  

1. quantitative research .

The results of quantitative studies are typically presented using numerical and graphic representations. It's the gold standard for verifying or disproving hypotheses. It is possible to establish broad, overarching truths about a subject by conducting this kind of study. Experiments, numerically recorded observations, and surveys with a limited number of predetermined answer choices are all examples of common quantitative approaches. 

2. Qualitative research 

Words are the currency of qualitative inquiry. It's a tool for making sense of things like ideas and experiences. Using this method, you can learn more about a topic from every angle, which is very useful for researching controversial or poorly understood subjects. Open-ended interviews, written descriptions of observations, and in-depth analyses of the existing literature are all examples of common qualitative techniques. 

Qualitative vs. Quantitative Research 

Quantitative research focuses on numerical and statistical facts, while qualitative research examines concepts and interpretations. Both are necessary to learn various things. Comparatively, qualitative research draws its conclusions from interviews and documents rather than statistics and reasoning. Quantitative studies typically report their findings numerically or graphically, while qualitative studies report their findings verbally. 

3. Primary Research 

Primary data refers to a study that seeks to collect firsthand information from real-world participants. Primary research is data collected by the researcher themselves through various techniques of approaching the target audience directly. You have full legal and ethical rights to the data set you to create. Primary research can be challenging due to the time, money, resources, and familiarity with the topic that it demands. 

4. Secondary Research 

Secondary research is a study that is done after primary research has already been conducted, and it consists of analyzing, interpreting, and summarizing the results of the primary research. A more precise definition of secondary research would be any study that makes use of publicly available data. When conducting secondary research, scholars refer to information that has already been gathered, processed, and made public (and therefore, you do not own this data). Since the accessible data has already been evaluated and interpreted, the researcher just needs to determine the data he wants to use, i.e., the data that is necessary for his project. 

Primary Research vs. Secondary Research

Research that involves the collection of new information, or "primary" research, is distinguished from secondary research by the fact that it is conducted for the first time on a particular topic. Instead, secondary research makes use of information that has previously been gathered through primary research. The fundamental dividing line between primary and secondary research is whether the research has been done before. 

5. Market Research 

Market research on branding can help a business develop, launch, and sustain its brand. This may involve the firm's ethos, branding, visuals, ideals, or very name. Interviews, focus groups, and surveys are all viable options for conducting research. 

6. Customer Research 

Market research on customers is learning what factors most strongly affect your demographic of interest and what adjustments may be made to better attract and retain them as paying customers. The objective of this study is to acquire an intimate understanding of your consumer base and their habits and preferences as they relate to your business. 

7. Competitor Research 

Conducting market research on your competitors entails learning about their businesses and assessing how they stack up against your own. Your competitive product in the market or how to break into a new market could also be a topic of discussion. The study's overarching goal is to help your company prepare for the future by identifying methods to set itself apart from competitors and by learning from customers' opinions and suggestions. 

8. Product Research 

Conducting market research on your items is essential to ensuring they will sell successfully once they hit the shelves. Finding out how people feel about your product and if they feel it's valuable and functioning properly is the goal of this study. The ability to think creatively about enhancements and new features is another benefit. 

Benefits of Market Research 

According to a survey, the market research business is expected to increase at a rate of 12-14% (The Economic Times) per year through FY26, at which point it would have surpassed the $4 billion mark. 

The following is a list of the most important reasons and benefits of marketing research: 

It's a great tool for boosting companies' standing. The ability to think critically and act on that thinking is the key to success. You can keep your business one step ahead of the competition by conducting market research to expand your knowledge of your market or target audience. 

Reduces the potential for loss on an investment. This is a basic point to think about, but it is often crucial to the success of a firm. When starting a firm, it makes sense to spend what amounts to a negligible amount on research and testing the market, product, concept, or idea. 

Possible dangers and benefits are highlighted. Insurance against these two glaring pitfalls lies in both primary research (fieldwork) and secondary research (desk research). Opportunities or red flags may be uncovered through the combination of this with qualitative research for further investigation. 

You can learn more about the advantages and disadvantages of your own business and of your competitors. To achieve entirely objective reporting, it is generally recommended to collaborate with a market research agency. Take advantage of what you've learned from study to improve in areas where you're weak and to gain an edge over the competition. 

Strategic preparation is helped by this. Where do you stand with the core principles of your company plan? If it's supported by data, and you've put in the time and effort to do your own (hopefully continuous) research, you can rest assured that you're giving yourself the best chance of success in your commercial endeavors. 

This aids in the identification of developing tendencies. Being the first, the best, or coming up with the idea that nobody else has is typically what it takes to stay ahead in business. Taking the pulse of your industry on a regular basis is an important habit. You can learn more about the tools available to you to identify and capitalize on these trends by consulting with a research firm or expert. 

Helpful for firms in keeping up with the competition. Being the best calls for an insatiable need for knowledge and a propensity to experiment. The key to success, and the ability to maintain that success, is knowing how to effectively apply the information gleaned from market research, audience research, and data research. 

It includes forecasts for future income. One of the most important parts of any market study is a forecast, which looks into the future and predicts the size, makeup, and trends of the market you're interested in. This allows for the categorization of prospective clients. You should prioritize the market that is the best fit for your business rather than the largest or fastest-growing. 

It's geared toward meeting the wants and desires of its patrons. Many things in business, including research, benefit from keeping clients front and center. By reaching out to individuals through online panels, web forums, telephone surveys, in-depth interviews, and focus groups, market researchers can learn where their business's ideas, services, and products can be strengthened. 

Using this method, one can measure the progress of one's company against predetermined standards. Utilize data gathered from the market to study the competition, gauge employee enthusiasm, identify knowledge or skill shortages, and identify development opportunities. This will allow you to consider novel approaches, ideas, and resources for boosting your company's efficiency. 

Market Research Tools 

In order to better understand your market and target audience, you need to use market research techniques. It's fundamental to every company's success, and in today's more crowded marketplace, a thorough familiarity with your target market is more important than ever. Good news: you don't have to be an "insights genius" to get started collecting the data you need, owing to the proliferation of market research tools. Some of the best and most widely used methods of market research include: 

• Answer the Public 
• Attest 
• Google Trends 
• Social Mention 
• Remesh 
• Heartbeat Ai 
• Think With Google 
• Spyfu 
• Latana 
• BuzzSumo 
• Statista 
• Typeform 
• Otter.ai 
• Dimensions.ai 

How to Conduct Research for Your Business: Market Research Strategies 

Despite their different objectives, market research and marketing research should use the same framework for gathering and analyzing information about your company's target audiences. These help in primary research as well as secondary research.  

Clearly identify the problem at stake. Establish an initial research topic. Having a clear research question in mind will allow you to better organize your findings. 

Start by figuring out your financial and time constraints. How much money do you have to put into your study? When do you anticipate finishing data collection? Research, like any other tactic for expanding your company, should be carried out within your means. Nonetheless, it may be worthwhile to spend more money to receive the most comprehensive results available, especially if the questions you are answering are time-sensitive. 

Planning your approach and requirements. Find out what information needs to be gathered and figure out how to get it. Observation, surveys, phone calls, and focus groups are among the alternatives. Consult a professional research agency if you are unsure of how to organize your data collection. 

Pick a way to sample the data. I need to know how you plan on picking people to take part in your study. You may require a cross-section of the consumer population at large, a subset of the population who share a particular characteristic of their way of life, or just the opinions of those who are already familiar with your brand. Develop a plan for tracking down and contacting the persons who will take part in your research. 

Prepare a data analysis strategy. Think about the methods you'll use to examine the data. Do you require numbers for statistical analysis, or can you get a sense of things from qualitative, observable data? Spend some time learning about the many types of analysis so you can pick the one that will yield the most useful results for your study. 

Gathering information. The next step is data collection, which may begin once you have settled on a research question and developed a strategy for answering it within the bounds of your time and money. Research is often outsourced to professional firms or consultants by many corporations. 

Examining the information. It is important to apply certain methods of analysis to make sense of your data, no matter how simple it may appear at first. Which analytical techniques you employ are most suited to your data is a function of the information you've gathered. Also, this is the time to double-check for any mistakes that might have crept into your data gathering, analysis, or sampling. 

Make the report you need. Concluding your research with a written report is the next to last stage. From formulating a problem statement to discussing the findings of your data study, your report should include it all. 

Why is Market Research Important?

Over 44,000 businesses across the United States provide some form of market research. Their total annual income is around $23 billion (QuestionPro).  

The importance of Market Research is the following -  

1. Identifies new products or services

By conducting market research, a business can learn what consumers want and how to best meet their demands. Identifying the major challenges associated with creating a product or service can help you save money. It's useful for figuring out what customers value most and how to implement that into your product or service offering. 

2. Identifies potential customers

You may learn more about your clientele by analyzing demographic information like their gender, age, income, occupation, and interests. You'll have a better idea of who to target with your future advertising efforts if you have a clear picture of your current clientele. When a product is marketed to the wrong demographic, sales suffer. 

3. Establishes viability of a product or service

If your organization is considering introducing a novel product or service to consumers, you should find out if there is a need for it. Do people need this product? Do the people you plan to sell to actually want this product? Does it have any chance of succeeding, and does it even have a chance of being a viable trend? 

4. Anticipates and discovers future market trends 

If you are familiar with your market and the tendencies that are just beginning to emerge, you will be better prepared to build tactics to combat any negative tendencies that may threaten your company. As a result, you can use rising tendencies to your advantage and propel your company forward. 

5. Keeps your company ahead of competitors

Examining your company's performance in relation to that of its rivals is a prime use for comparative research. If they're much ahead of you, it's a fantastic chance to figure out what you're doing wrong. It is possible to devise business plans that will help you surpass the competition. 

6. Decide the best marketing strategy

Conducting research is helpful for pinpointing the optimal distribution platform for reaching your target audience. If you find out that a large portion of your audience prefers one form of communication over another, it makes sense to concentrate your efforts there. Because of the scarcity of these resources, it only makes sense to direct them toward endeavors with a high probability of success. 

7. Reduces risk and increases profitability

The ability to assess the value of potential risks in light of past performance and anticipated future market behavior is a crucial business skill. The success or failure of a business idea depends heavily on the results of market research. Understanding your consumers and their habits is another crucial step in risk reduction. Taking less risk leads to greater financial rewards. 

8. Identifies threats and opportunities

The SWOT analysis is likely familiar to many of you. The acronym SWOT refers to a company's "strengths," "weaknesses," and "All four of them can be figured out with the use of market research . While a lot of data can be collected through market research, not all of it needs to be used. Use only information that is directly related to your major objective (which you will have established in advance). 

9. Helps to understand existing customers

By conducting market research, you can learn more about your current clientele. Because of this complexity, you can't assume that you know what your clients require. If you want to be successful, you need to take the temperature of your clientele on a frequent basis. Satisfaction levels among customers can also be measured with the help of surveys. You can find out what is bothering them and make adjustments if necessary. If they are already rather high, you can examine the factors that led to this success and implement changes to maintain it. 

10. Assists in realistic goal setting

Goals that are more realistic can be established with the support of up-to-the-minute information on your market and customer base. Knowing what to expect and how to realistically expand growth over time is greatly aided by establishing a growth pattern throughout time. Setting objectives that are too lofty will cause you to waste time and energy trying to achieve something that is impossible. 

How Efficient is Market Research? 

You should only invest time, energy, and money into market research if you expect to see a favorable return on that investment. Because it is so worthwhile, market research continues to play a significant role in the success of any organization. Market research won't ensure your company's success on its own, but it will arm you with the data you need to make the moves that will. 

Many of the advantages of this type of study were examined, but the drawbacks were also taken into account. If you don't conduct market research, you run the danger of losing clients to the competition, missing out on growth prospects, being more susceptible to hazards, making bad business decisions, and more. Some companies succeed without first doing their homework, but those situations are unusual. To build your firm and avoid typical errors, conduct market research. 

Market Research Methods  

Although there are a variety of approaches to conducting market research, the majority of companies opt to utilize one of the following five fundamental approaches: surveys, focus groups, personal interviews, observation, and field trials. Which strategies you decide to implement for your company will depend on the kinds of data you require as well as the amount of money you are ready to pay. Some of the major methods of market research are following - 

1. Surveys 

Surveys ask participants questions. They can use numerous survey methods. Surveys are a cost-effective technique to collect data for the study. Written surveys may encourage truthful responses since participants feel like they're speaking privately. 

2. Discussions 

Focus groups are moderated discussions. Companies assemble consumers to conduct focus groups, pose questions, and record replies. Participants' replies may reveal what consumers want in a firm or a product because they represent a broad group. Focus groups offer longer participant interaction than surveys. 

3. Interviews 

An interview combines focus group and one-on-one survey aspects. It includes recording one participant's comments at a time. Open-ended questions elicit in-depth answers from the interviewee. Researchers can ask follow-up questions and let interviewees ask their own. 

4. Social media listening 

Social media users routinely discuss corporations and their products. Researchers can search for discussion topics and measure consumer sentiment through social media listening. 

5. Observations 

Observation in market research means studying how consumers shop. Filming shoppers in a store and studying their shopping habits is common. This strategy can reveal their natural selves if they are ignorant of the observation. 

6. Experiments 

In a field trial, a corporation lets participants use a product under typical conditions and collects data. Participants' feedback was used to improve the product. 

7. Competitive analysis 

Competitive analysis is a secondary market research process where companies acquire and analyze competition information. It entails identifying primary and secondary rivals and analyzing their offerings, revenues, and marketing methods. 

8. Statistics 

Public data entails seeking and evaluating public market data. This research is often free online or in libraries. Research centers, polls, or government databases may provide this information. Public data is often used to confirm or compare primary market research. 

9. Purchased data 

Companies without the time or resources to perform their own market research can buy it. Several market research companies sell database subscriptions. Small and medium-sized businesses that can't afford primary market research may benefit from this approach. 

10. Analysis of sales data 

Competition analysis is just one way that may be used in tandem with sales data analysis to show how different business tactics affect revenue. It can also reveal consumers' buying behavior and consumer trends. 

Functions of Marketing Research  

The following are the main functions of Marketing Research - 

Description: Marketing research details customers. Age, sex, education, income, etc., are listed. It describes the market and competitors. This description helps marketing decision-makers and problem-solvers. 

Evaluation: Marketing research evaluates firm performance. It evaluates production and marketing policies. It measures customer reactions to product quality, price, packaging, advertising, sales, and promotions. If consumers dislike the company's policies, they must alter them. It contrasts company and rival policies. 

Explanation: Marketing research answers all marketing questions. It explains why sales are declining, why retailers are unhappy, etc. It explains the problem's causes. It gives a solution. 

Prediction: Marketing research forecasts. Predictions are future forecasts. It predicts sales, market prospects, dangers, marketing environment, customer behavior, etc. All predictions may be wrong. Predictions help the organization create plans and policies. It helps seize possibilities. It prevents future hazards. 

Decision Making: Marketing research aids decision-makers. It gives decision-making data. Decision-making involves choosing between options. Decision-making requires accurate data. MR helps the marketer decide. It gives decision-making data. It offers alternatives. It compares each option's pros and cons. It helps marketing managers choose the right action. 

Conclusion 

The world's markets are changing at a dizzying rate, making it more important than ever for companies to adapt quickly enough to be competitive. One method is to conduct market research. The results of your market research and analysis will provide you with a thorough understanding of your target audience's wants and needs, as well as your competitors' strengths and weaknesses. 

The key to making your business successful in the face of intense competition is identifying and fixing your deficiencies. The right market research tools will aid you in doing just that! The time to begin expanding your company is now.  

With a presence in New York, San Francisco, Austin, Seattle, Toronto, London, Zurich, Pune, Bengaluru, and Hyderabad, SG Analytics, a pioneer in Research and Analytics, offers tailor-made services to enterprises worldwide.    

A leader in  Market research services , SG Analytics enables organizations to achieve actionable insights into products, technology, customers, competition, and the marketplace to make insight-driven decisions.  Contact us  today if you are an enterprise looking to make critical data-driven decisions to prompt accelerated growth and breakthrough performance.

Our Services

Investment Insights

Market Research

Data Analytics

ESG Services

Data Solutions

ESG Data Services

Technology Services

Investment Banking

Private Equity/VC

ESG Data and Research

Marketing Analytics

Advanced Analytics

Customer Analytics

Hedge Fund Services

Market Intelligence

Equity Research

Recent Blogs

Exploring ESG Investment Options: Ways Your Business Portfolio Can Save the Planet

Nurturing an Inclusive Workplace: Strategies to Foster Diversity, Equity, & Inclusion

Digital Transformation is Navigating Sustainable Business Growth. How?

Impact Fund Opportunity: Spotlight on Emerging Managers

Transparent Trading: Private Equity’s Increasing Involvement in the Offsets Market

NAB 2024 Key Trends

A Shift toward Sustainable Media Consumption Imminent

ESG Global Enterprise Pulse Survey 2023: Key Findings

Future Trends and Technological Advances in Vaccine and Disease Prevention

SGA Knowledge Team

We are a dynamic team of subject matter experts who create informative, relevant and...

Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service

Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve

Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground

Know how your people feel and empower managers to improve employee engagement, productivity, and retention

Take action in the moments that matter most along the employee journey and drive bottom line growth

Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people

Get faster, richer insights with qual and quant tools that make powerful market research available to everyone

Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts

Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market

Explore the platform powering Experience Management

• Free Account
• For Digital
• For Customer Care
• For Human Resources
• For Researchers
• Financial Services
• All Industries

Popular Use Cases

• Customer Experience
• Employee Experience
• Net Promoter Score
• Voice of Customer
• Customer Success Hub
• Product Documentation
• Training & Certification
• XM Institute
• Popular Resources
• Customer Stories
• Artificial Intelligence
• Market Research
• Partnerships
• Marketplace

The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Salt Lake City.

• English/AU & NZ
• Español/Europa
• Español/América Latina
• Português Brasileiro
• REQUEST DEMO
• Experience Management
• Market Research Surveys
• What is market research survey

Why use surveys?

Survey research methods.

• Conducting market research surveys
• Common mistakes with market research surveys?

The different types of survey methods

Survey tools for your survey method, what can businesses do with these types of surveys, how to write a research survey (free example templates), try qualtrics for free, types of market research surveys.

20 min read There are different types of survey research you can run, but the majority of research is conducted with just a handful of research survey methods. We explore what they are and how to use them.

What is a market research survey?

A market research survey is a way of getting feedback directly from the people who have the ultimate say in your organization’s success: your customers.

Unlike focus groups or interviews, market research surveys allow you to get detailed feedback at scale — from behaviors to overall experiences — and in a standardized format. Also, as the data is easy to process, you can quickly turn it into actionable insights .

Surveys are used to collect primary research, which means market research data that you collect yourself. The other type is secondary data, which is obtained from other sources, for example census data.

Surveys are among the most popular methods of primary market research, since they can be used to gather qualitative and quantitative research on market trends, and they can cover a huge range of respondents across your customer base. They’re also a format familiar to many people.

Get started with our free survey software

Surveys are ultimately about understanding your target audience, but they can go beyond your customer base. They can be taken by anyone — employees, potential future customers, and even those who don’t want to engage with your business (helping you to identify the ones that do).

However, a survey isn’t a stand-alone solution. It can work alongside other survey methods, such as focus groups, field studies, observation, and market analysis, to help you get a clear picture of your market and decide what direction to take.

But with all these different types of survey methods, and some being better than others in specific areas (e.g. data quality, collecting feedback), where should you start?

To get the best out of each survey research type, consider what you can invest in terms of:

• Time: How quickly do you need the survey research? Do you have time to conduct research?
• Money: Do you have the budget to invest in research overheads?
• Knowledge of analytics: Are you trained to interpret the collected data? If not, do you have a partner you can work with to get the insights you need?
• Research expertise: Do you have clearly defined problems or challenges that you want to explore or understand through surveys?
• Technology capability: Is your survey software up to the task of analyzing the data?
• Your audience’s response: Is it likely that your audience will respond? What survey types (online surveys, etc.) would they be most receptive to?
• Slow responses: Do you have a strategy in place to avoid low response rates?

Conducting market research surveys: best practices

Today’s market research industry is advancing rapidly, thanks in part to new technologies which make it easier to conduct market research, and offer more power and sophistication when it comes to analyzing your data.

Data-driven research is the standard across market research and other disciplines, and within the sector competition between brands is driving progress towards better and better market research tools. Beyond customer satisfaction, demographic questions and competitive analysis, today’s tools can dive deeper into your data, unearthing key drivers behind trends and even providing aggregated data on emotions and attitudes in customer feedback.

However, none of these technological advances can replace humans. To conduct market research successfully, you need to be able to combine tech with insight, intelligence and intuition, especially when you’re dealing directly with target customers, for example during a phone interview or when you’re approaching existing customers whose relationship to your brand needs to be maintained.

As we’ll see in this guide, market research can be used in a huge range of contexts, including brand tracking, customer experience research, employee experience programs, and of course product development. Whichever application you’re looking at, it’s essential to prepare thoroughly before sending out your surveys.

• Make sure your research question has been formulated and agreed by everyone involved in the project
• Develop a communications plan to maximize the chances of people engaging with your survey, including introductions, publicity, reminders and follow-up
• Consider using pre-testing before you fully launch your survey to thoroughly road-test it and iron out any issues
• Close the loop – after the study is complete and actions have been taken, let participations know how their contribution helped
• Consider a research panel for future surveys, either one you’ve built yourself or one managed by a third party provider

What are some common mistakes with market research surveys?

With the right survey tools and appropriate support from your survey platform provider, everything should go smoothly, even if you’re not an expert at doing your own market research. However, there are a few things to watch out for.

Choosing the wrong people to survey

Figuring out who you’re going to survey in the first place may seem like an obvious first step and not one you need to spend much time on. But in fact it’s possible to get it wrong, survey the wrong people and end up running a market research study with unreliable data. This is sometimes called ‘sample framing error’

Getting your sample size wrong

If your sample is too small, you run the risk of getting a sample group that doesn’t adequately reflect your target population. This can throw your entire market research survey off course. But if the sample is too large, you spend time and money on research that doesn’t add significant value. Have a look at our sample size calculator to help determine the right sample size for your market research surveys.

Using the wrong kinds of analysis

Do you know your conjoint analysis from your T-test? Understanding the basic types of statistical tests you can use to analyze market research survey data is essential if you’re not using a survey tool with built-in analytics. You’ll need to match the kind of data you’re collecting to the analysis method you choose in order to get accurate insights from your market research surveys.

Writing confusing survey questions

Survey questions aren’t like the questions we use in everyday speech, or even like the ones we ask in formal writing. They need to be highly specific, include appropriate context, and be free of any kind of descriptive or persuasive element that might introduce bias. For a primer on writing great market research survey questions, see our guide to great survey questions

You should choose your survey method based on your target audience, distribution capabilities, and the questions you want answered. For example, interviews are far more personal and explorative by nature, but they’re difficult and costly to scale. Online surveys, on the other hand, have far greater reach and much more affordable — but you lose the opportunity to connect with respondents. Let’s go through the different types and how you can use them.

Online surveys

Online surveys are accessible to any participant across the globe, providing they have an internet connection. You can create online surveys using survey platforms and distribute them via email using a link, or respondents can go directly to the online survey and complete it.

Paper surveys

Paper surveys (or written surveys) are printed surveys filled in by hand. This method works well if respondents have enough time (and incentive) to complete the survey, and the researcher is happy to manually collect the data before collating and interpreting the answers.

Mail surveys

Mail surveys provide exceptional geographical coverage as they can be printed off and sent via the post. However, as recipients need to return the surveys for counting, it’s recommended that you include a pre-paid returns envelope in the original envelope, otherwise you’ll have lower response rates.

Telephone surveys

Telephone surveys involve asking respondents a series of questions over the phone. It’s a popular survey method as it’s convenient for researchers and doesn’t require a lot of capital to do. However, researchers may need to invest time to set up interviews with participants and take notes during the process.

In-person interviews / face-to-face surveys

In-person interviews and face-to-face surveys are great opportunities to get more insightful and valuable responses from participants. You can quickly find out why they think and feel the way that they do, providing an unbiased view of a subject or issue. However, like telephone surveys, they require a lot of time to set up and gather data.

Panel surveys

Panel surveys use a pre-selected group of people as the sample, so that the research can be carried out quickly. It presents a happy medium between the speed and quality of research data.

Based on the type of survey method you choose, here are the types of tools you need and can use for each:

A good internet connection is required for participants to access online surveys, though mobile devices data plans mean that most people can connect to the internet easily.

A good survey software platform is needed to give you full functionality and flexibility, so your online surveys can be customized and optimized. However, businesses can get more for their money with a survey software system that does more for the company.

For example, the Qualtrics XM Platform™ is a best-of-breed experience operating system for experience management. It brings all your operational and experience data together from across the organization to help create and improve experiences for employees, customers, prospects and more. It automatically updates records, has an in-built analytics engine and can handle research projects, from start to finish, in a few clicks.

All you need are paper, ink, pens and clipboards — but due to environmental and sustainability concerns, particularly paper waste and ink pollution, you may want to opt for a more digitized solution.

For mail surveys, the resources and concerns are the same as with paper surveys — but the main difference is distribution.

Ultimately, you need a reliable postal service that can deliver to your target audience. It also becomes costly if you want to include international respondents.

As long as you have good connectivity and network coverage, telephone surveys are straightforward. That said, survey calls can last a long time, so if you plan to include international audiences, ensure you can afford the calling costs.

The only requirement for in-person interviews and face-to-face surveys is a venue to hold them in.

These require participants to be available at the time of the research. Traditionally, third-party generated research panels are available as a service to companies that don’t have access to the audiences they need.

The surveys we explored can be used for four purposes in any business:

1. Market surveys

These help you understand who’s out there, what they want, and how you can best meet their needs.

Market description surveys

Purpose: to determine the size and relative market share of the market. Such studies provide key information about market growth, competitive positioning, and tracking share of the market .

Market profiling / segmentation surveys

Purpose: to identify who the customers are , who they are not, and why they are or are not your customers. This is often a descriptive market segmentation and market share analysis.

Stage in the purchase process / tracking surveys

Where is the customer in the adoption process? This information shows Market Awareness – Knowledge – Intention – Trial – Purchase – Repurchase of the product.

2.   Customer experience surveys

This kind of survey helps you put yourself in the customer’s shoes and look at your business from their perspective.

Customer intention – purchase analysis surveys

Purpose: Directed at understanding the current customer. What motivates the customer to move from interest in the product to actual purchase? This is key to understanding customer conversion, commitment, and loyalty .

Customer attitudes and expectations surveys

Purpose: Used to direct advertising and improve customer conversion, commitment, and loyalty. Does the product meet customer expectations ? What attitudes have customers formed about the product and/or company?

Learn how you can set up and run customer attitudes and use surveys

Sales lead generation surveys

Purpose: Sales lead generation surveys are for

• assuring timely use and follow-up of sales leads
• qualifying sales leads (thereby saving valuable sales force time)
• providing more effective tracking of sales leads

Customer trust / loyalty / retention analysis surveys

Purpose: Especially helpful for high-priced consumer goods with a long decision and purchase processes (time from need recognition to purchase), this type of study explores the depth of consumer attitudes formed about the product and/or company.

Salesforce effectiveness surveys

Purpose: A combination of measures that focus on the sales activities, performance, and effectiveness in producing the desired and measurable effect or goal. Often measured as a 360-degree survey completed by the salesperson, the client (evaluating the sales call), and the supervisor responsible for evaluating the salesperson.

Customer service surveys

Purpose: Akin to customer satisfaction surveys, customer service surveys instead focus in detail on the actual customer service that was received, the process involved in receiving that service, and the evaluation of the participants in the service process.

Customer service representative (CSR) surveys

Purpose: CSRs often exhibit frustration, burnout, and high turnover . Surveys focus on CSR retention, reducing costs, and increasing the quality of customer relationships.

Attitudes, burnout, turnover, and retention: CSRs hold attitudes that reflect on their job-related activities including:

• the allocation of time
• solutions to customer needs
• how to improve their job
• best practices
• how well internal departments help customers

3. Product surveys

As part of product development, surveys help you find out what features, benefits and attributes appeal most to your customers, and how best to package your product, experience or service.

New product, service or experience concept analysis surveys

Purpose: Concept test studies are appropriate in the initial screening of new product concepts . Likes and dislikes about the concept and evaluation of acceptability and likelihood of purchase are especially useful measures.

Concept optimization, demand estimation, and cost analysis surveys (conjoint analysis)

Purpose: Determines an optimal bundle of features and benefits, and estimates associated demand. This kind of survey develops market share estimates of market potential for the alternative potential products.

Habits and practices, or attitude and usage surveys

Purpose: Directed at understanding usage situations, including how, when, and where the product is used. Habits and practices studies sometimes include a real or virtual pantry audit. Attitude and usage studies are used to understand consumer attitudes towards the product category and to life in general. They also look at product and brand usage, including how, when and where the product is used.

Product satisfaction surveys (attribute, features, promised benefits)

Purpose: Evaluation of the product’s promised bundle of benefits (both tangible and image). Are expectations created for the product by advertising, packaging , and the product appearance fulfilled by the product?

Competitive benchmarking surveys

Purpose: A “best practices” study of “how does the market view us relative to the competition?” Competitive positioning analyses often compare the attributes and benefits that make up the product using multidimensional scaling. These analyses also include an evaluation of key competitors, looking at the same KPIs and attributes as product satisfaction surveys.

Sales forecasting and market tracking surveys

Purpose: Sales forecasting and market tracking studies can include expert opinion (experts estimate the market), judgmental bootstrapping (expert-based rules describing how to use available secondary market information), conjoint analysis (estimation of consumer intentions based on product attributes that are important in the decision), and intentions evaluations (consumer self-reported intentions of future purchases).

Price setting surveys and elasticity of demand analysis

Purpose: Price surveys estimate the elasticity of demand and show optimal price points, including prices too low or too high. Price surveys may estimate the demand for different product or service segments, or different usage situations.

4. Brand surveys

A survey can help you understand how consumers perceive your brand and what values and ideas they associate with it. You can explore what value your brand has and whether people would choose you over competitors in your market niche.

Brand equity analysis surveys

Purpose: What is the psychological value that a brand holds in the marketplace? Brand equity is a composite of brand awareness , brand quality, brand associations, and brand loyalty measures.

Advertising value identification and analysis surveys

Purpose: Advertising value analysis focuses on mapping the hierarchical attributes, benefits, and values that are associated with and portrayed by an advertisement. Means-end analysis is often part of this type of study.

Advertising message effectiveness surveys (media and message)

Purpose: Message effectiveness testing identifies the impressions, feelings, and effectiveness in moving the respondent to a desired goal (increased awareness, more product information, trial, repeat purchase).

Once you know the right type of survey to run, the next step is to write a survey that your respondents will love to take!

Survey methods can be used to help collect data on real business issues and help you answer questions. Qualtrics supports customer surveys on every channel, at every journey stage to get you answers for more informed decisions.

We’ve put together a range of survey example templates that you can use for free to help you get started:

• Employee satisfaction survey template
• Employee exit survey template
• Customer satisfaction (CSAT) survey template
• Ad testing survey template
• Brand awareness survey template
• Product pricing survey template
• Product research survey template
• Employee engagement survey template
• Customer service survey template
• NPS survey template
• Product package testing survey template
• Product features prioritization survey template

In addition, for large-scale research studies, Qualtrics offers market research services to help with everything from questionnaire design and survey methods, to implementation and analysis.

Related resources

Post event survey questions 10 min read, best survey software 16 min read, close-ended questions 7 min read, survey vs questionnaire 12 min read, response bias 13 min read, double barreled question 11 min read, likert scales 14 min read, request demo.

Ready to learn more about Qualtrics?

• Services ›
• Business Services

Market research industry - statistics & facts

Global powerhouses in the market research industry, which sector spends the most on market research, key insights.

Detailed statistics

Revenue of the market research industry worldwide 2008-2023

Annual growth in market research revenue worldwide by region 2022

Market research: research services contributing the most to revenues 2022, by type

Editor’s Picks Current statistics on this topic

Market Research

Market share of the market research industry worldwide by country 2022

Further recommended statistics

Industry overview.

• Premium Statistic Revenue of the market research industry worldwide 2008-2023
• Premium Statistic Revenue of the market research industry worldwide by country or region 2009-2022
• Premium Statistic Distribution of global market research revenue by region 2022
• Premium Statistic Market research revenue worldwide by client sector 2022
• Premium Statistic Annual growth in market research revenue worldwide by region 2022
• Premium Statistic Market share of the market research industry worldwide by country 2022
• Premium Statistic Countries with the largest established research revenue worldwide 2022
• Premium Statistic Leading market research companies worldwide by global research revenue 2016-2022

Revenue of the market research industry worldwide from 2008 to 2023 with a forecast for 2024 (in billion U.S. dollars)

Revenue of the market research industry worldwide by country or region 2009-2022

Revenue of the market research industry worldwide from 2009 to 2022, by country or region (in billion U.S. dollars)

Distribution of global market research revenue by region 2022

Distribution of global market research revenue in 2022, by region

Market research revenue worldwide by client sector 2022

Distribution of market research revenue worldwide in 2022, by client sector

Annual growth in market research revenue worldwide in 2022, by region

Market share of the market research industry worldwide in 2022, by country

Countries with the largest established research revenue worldwide 2022

Countries with the largest established research sectors worldwide in 2022, by revenue (in billion U.S. dollars)

Leading market research companies worldwide by global research revenue 2016-2022

Leading market research companies worldwide from 2016 to 2022, by global research revenue (in billion U.S. dollars)

Global leaders

• Premium Statistic Revenue of Kantar worldwide 2006-2023
• Premium Statistic Research revenue of IQVIA worldwide 2013-2023
• Premium Statistic Number of IQVIA employees worldwide 2014-2023
• Premium Statistic Revenue of Ipsos worldwide 2000-2023
• Basic Statistic Number of Ipsos employees worldwide 2000-2023
• Premium Statistic Annual revenue of Gartner 2012-2023 by segment
• Premium Statistic Number of employees in Gartner worldwide 2010-2023
• Premium Statistic Research and development expenditure of Salesforce worldwide from 2015-2024
• Premium Statistic Number of employees at Salesforce worldwide from 2015-2023

Revenue of Kantar worldwide 2006-2023

Revenue of Kantar worldwide from 2006 to 2023 (in billion U.S. dollars)

Research revenue of IQVIA worldwide 2013-2023

Research revenue of IQVIA worldwide from 2013 to 2023 (in billion U.S. dollars)

Number of IQVIA employees worldwide 2014-2023

Number of IQVIA employees worldwide from 2014 to 2023

Revenue of Ipsos worldwide 2000-2023

Revenue of Ipsos worldwide from 2000 to 2023 (in billion euros)

Number of Ipsos employees worldwide 2000-2023

Number of Ipsos employees worldwide from 2000 to 2023

Annual revenue of Gartner 2012-2023 by segment

Annual revenue of Gartner from 2012 to 2023, by segment (in million U.S. dollars)

Number of employees in Gartner worldwide 2010-2023

Number of Gartner employees worldwide 2010 to 2023

Research and development expenditure of Salesforce worldwide from 2015-2024

Salesforce's research and development expense worldwide from 2015 to 2024 fiscal year* (in billion U.S. dollars)

Number of employees at Salesforce worldwide from 2015-2023

Salesforce's number of employees worldwide from 2015 to 2023 fiscal year* (in thousands)

Research methods

• Premium Statistic Market research: research services contributing the most to revenues 2022, by type
• Premium Statistic Sectors concentrating the most spending on market research 2022, by client's sector
• Premium Statistic Global spending on market research services in 2022, by survey type
• Premium Statistic Most used qualitative methods used in the market research industry worldwide 2022
• Premium Statistic Emerging market research approaches used worldwide 2022
• Premium Statistic Distribution of global market research spend by project type 2022

Services contributing the most to the global revenue of market research companies in 2022, by type of service

Sectors concentrating the most spending on market research 2022, by client's sector

Breakdown of the spending on market research services worldwide in 2022, by client's sector

Global spending on market research services in 2022, by survey type

Global distribution of the spending in market research services by method of survey in 2022

Most used qualitative methods used in the market research industry worldwide 2022

Share of traditional qualitative methods used in the market research industry worldwide in 2022

Emerging market research approaches used worldwide 2022

Emerging research approaches used in the market research industry worldwide in 2022

Distribution of global market research spend by project type 2022

Distribution of market research spending worldwide in 2022, by research project type

Further reports

Get the best reports to understand your industry.

• Advertising worldwide
• Mobile advertising and marketing in the U.S.
• Email marketing worldwide

Mon - Fri, 9am - 6pm (EST)

Mon - Fri, 9am - 5pm (SGT)

Mon - Fri, 10:00am - 6:00pm (JST)

Mon - Fri, 9:30am - 5pm (GMT)

• Privacy Policy

Home » Research Data – Types Methods and Examples

Research Data – Types Methods and Examples

Table of Contents

Research Data

Research data refers to any information or evidence gathered through systematic investigation or experimentation to support or refute a hypothesis or answer a research question.

It includes both primary and secondary data, and can be in various formats such as numerical, textual, audiovisual, or visual. Research data plays a critical role in scientific inquiry and is often subject to rigorous analysis, interpretation, and dissemination to advance knowledge and inform decision-making.

Types of Research Data

There are generally four types of research data:

Quantitative Data

This type of data involves the collection and analysis of numerical data. It is often gathered through surveys, experiments, or other types of structured data collection methods. Quantitative data can be analyzed using statistical techniques to identify patterns or relationships in the data.

Qualitative Data

This type of data is non-numerical and often involves the collection and analysis of words, images, or sounds. It is often gathered through methods such as interviews, focus groups, or observation. Qualitative data can be analyzed using techniques such as content analysis, thematic analysis, or discourse analysis.

Primary Data

This type of data is collected by the researcher directly from the source. It can include data gathered through surveys, experiments, interviews, or observation. Primary data is often used to answer specific research questions or to test hypotheses.

Secondary Data

This type of data is collected by someone other than the researcher. It can include data from sources such as government reports, academic journals, or industry publications. Secondary data is often used to supplement or support primary data or to provide context for a research project.

Research Data Formates

There are several formats in which research data can be collected and stored. Some common formats include:

• Text : This format includes any type of written data, such as interview transcripts, survey responses, or open-ended questionnaire answers.
• Numeric : This format includes any data that can be expressed as numerical values, such as measurements or counts.
• Audio : This format includes any recorded data in an audio form, such as interviews or focus group discussions.
• Video : This format includes any recorded data in a video form, such as observations of behavior or experimental procedures.
• Images : This format includes any visual data, such as photographs, drawings, or scans of documents.
• Mixed media: This format includes any combination of the above formats, such as a survey response that includes both text and numeric data, or an observation study that includes both video and audio recordings.
• Sensor Data: This format includes data collected from various sensors or devices, such as GPS, accelerometers, or heart rate monitors.
• Social Media Data: This format includes data collected from social media platforms, such as tweets, posts, or comments.
• Geographic Information System (GIS) Data: This format includes data with a spatial component, such as maps or satellite imagery.
• Machine-Readable Data : This format includes data that can be read and processed by machines, such as data in XML or JSON format.
• Metadata: This format includes data that describes other data, such as information about the source, format, or content of a dataset.

Data Collection Methods

Some common research data collection methods include:

• Surveys : Surveys involve asking participants to answer a series of questions about a particular topic. Surveys can be conducted online, over the phone, or in person.
• Interviews : Interviews involve asking participants a series of open-ended questions in order to gather detailed information about their experiences or perspectives. Interviews can be conducted in person, over the phone, or via video conferencing.
• Focus groups: Focus groups involve bringing together a small group of participants to discuss a particular topic or issue in depth. The group is typically led by a moderator who asks questions and encourages discussion among the participants.
• Observations : Observations involve watching and recording behaviors or events as they naturally occur. Observations can be conducted in person or through the use of video or audio recordings.
• Experiments : Experiments involve manipulating one or more variables in order to measure the effect on an outcome of interest. Experiments can be conducted in a laboratory or in the field.
• Case studies: Case studies involve conducting an in-depth analysis of a particular individual, group, or organization. Case studies typically involve gathering data from multiple sources, including interviews, observations, and document analysis.
• Secondary data analysis: Secondary data analysis involves analyzing existing data that was collected for another purpose. Examples of secondary data sources include government records, academic research studies, and market research reports.

Analysis Methods

Some common research data analysis methods include:

• Descriptive statistics: Descriptive statistics involve summarizing and describing the main features of a dataset, such as the mean, median, and standard deviation. Descriptive statistics are often used to provide an initial overview of the data.
• Inferential statistics: Inferential statistics involve using statistical techniques to draw conclusions about a population based on a sample of data. Inferential statistics are often used to test hypotheses and determine the statistical significance of relationships between variables.
• Content analysis : Content analysis involves analyzing the content of text, audio, or video data to identify patterns, themes, or other meaningful features. Content analysis is often used in qualitative research to analyze open-ended survey responses, interviews, or other types of text data.
• Discourse analysis: Discourse analysis involves analyzing the language used in text, audio, or video data to understand how meaning is constructed and communicated. Discourse analysis is often used in qualitative research to analyze interviews, focus group discussions, or other types of text data.
• Grounded theory : Grounded theory involves developing a theory or model based on an analysis of qualitative data. Grounded theory is often used in exploratory research to generate new insights and hypotheses.
• Network analysis: Network analysis involves analyzing the relationships between entities, such as individuals or organizations, in a network. Network analysis is often used in social network analysis to understand the structure and dynamics of social networks.
• Structural equation modeling: Structural equation modeling involves using statistical techniques to test complex models that include multiple variables and relationships. Structural equation modeling is often used in social science research to test theories about the relationships between variables.

Purpose of Research Data

Research data serves several important purposes, including:

• Supporting scientific discoveries : Research data provides the basis for scientific discoveries and innovations. Researchers use data to test hypotheses, develop new theories, and advance scientific knowledge in their field.
• Validating research findings: Research data provides the evidence necessary to validate research findings. By analyzing and interpreting data, researchers can determine the statistical significance of relationships between variables and draw conclusions about the research question.
• Informing policy decisions: Research data can be used to inform policy decisions by providing evidence about the effectiveness of different policies or interventions. Policymakers can use data to make informed decisions about how to allocate resources and address social or economic challenges.
• Promoting transparency and accountability: Research data promotes transparency and accountability by allowing other researchers to verify and replicate research findings. Data sharing also promotes transparency by allowing others to examine the methods used to collect and analyze data.
• Supporting education and training: Research data can be used to support education and training by providing examples of research methods, data analysis techniques, and research findings. Students and researchers can use data to learn new research skills and to develop their own research projects.

Applications of Research Data

Research data has numerous applications across various fields, including social sciences, natural sciences, engineering, and health sciences. The applications of research data can be broadly classified into the following categories:

• Academic research: Research data is widely used in academic research to test hypotheses, develop new theories, and advance scientific knowledge. Researchers use data to explore complex relationships between variables, identify patterns, and make predictions.
• Business and industry: Research data is used in business and industry to make informed decisions about product development, marketing, and customer engagement. Data analysis techniques such as market research, customer analytics, and financial analysis are widely used to gain insights and inform strategic decision-making.
• Healthcare: Research data is used in healthcare to improve patient outcomes, develop new treatments, and identify health risks. Researchers use data to analyze health trends, track disease outbreaks, and develop evidence-based treatment protocols.
• Education : Research data is used in education to improve teaching and learning outcomes. Data analysis techniques such as assessments, surveys, and evaluations are used to measure student progress, evaluate program effectiveness, and inform policy decisions.
• Government and public policy: Research data is used in government and public policy to inform decision-making and policy development. Data analysis techniques such as demographic analysis, cost-benefit analysis, and impact evaluation are widely used to evaluate policy effectiveness, identify social or economic challenges, and develop evidence-based policy solutions.
• Environmental management: Research data is used in environmental management to monitor environmental conditions, track changes, and identify emerging threats. Data analysis techniques such as spatial analysis, remote sensing, and modeling are used to map environmental features, monitor ecosystem health, and inform policy decisions.

Advantages of Research Data

Research data has numerous advantages, including:

• Empirical evidence: Research data provides empirical evidence that can be used to support or refute theories, test hypotheses, and inform decision-making. This evidence-based approach helps to ensure that decisions are based on objective, measurable data rather than subjective opinions or assumptions.
• Accuracy and reliability : Research data is typically collected using rigorous scientific methods and protocols, which helps to ensure its accuracy and reliability. Data can be validated and verified using statistical methods, which further enhances its credibility.
• Replicability: Research data can be replicated and validated by other researchers, which helps to promote transparency and accountability in research. By making data available for others to analyze and interpret, researchers can ensure that their findings are robust and reliable.
• Insights and discoveries : Research data can provide insights into complex relationships between variables, identify patterns and trends, and reveal new discoveries. These insights can lead to the development of new theories, treatments, and interventions that can improve outcomes in various fields.
• Informed decision-making: Research data can inform decision-making in a range of fields, including healthcare, business, education, and public policy. Data analysis techniques can be used to identify trends, evaluate the effectiveness of interventions, and inform policy decisions.
• Efficiency and cost-effectiveness: Research data can help to improve efficiency and cost-effectiveness by identifying areas where resources can be directed most effectively. By using data to identify the most promising approaches or interventions, researchers can optimize the use of resources and improve outcomes.

Limitations of Research Data

Research data has several limitations that researchers should be aware of, including:

• Bias and subjectivity: Research data can be influenced by biases and subjectivity, which can affect the accuracy and reliability of the data. Researchers must take steps to minimize bias and subjectivity in data collection and analysis.
• Incomplete data : Research data can be incomplete or missing, which can affect the validity of the findings. Researchers must ensure that data is complete and representative to ensure that their findings are reliable.
• Limited scope: Research data may be limited in scope, which can limit the generalizability of the findings. Researchers must carefully consider the scope of their research and ensure that their findings are applicable to the broader population.
• Data quality: Research data can be affected by issues such as measurement error, data entry errors, and missing data, which can affect the quality of the data. Researchers must ensure that data is collected and analyzed using rigorous methods to minimize these issues.
• Ethical concerns: Research data can raise ethical concerns, particularly when it involves human subjects. Researchers must ensure that their research complies with ethical standards and protects the rights and privacy of human subjects.
• Data security: Research data must be protected to prevent unauthorized access or use. Researchers must ensure that data is stored and transmitted securely to protect the confidentiality and integrity of the data.

About the author

Muhammad Hassan

Researcher, Academic Writer, Web developer

You may also like

Primary Data – Types, Methods and Examples

Qualitative Data – Types, Methods and Examples

Quantitative Data – Types, Methods and Examples

Secondary Data – Types, Methods and Examples

Information in Research – Types and Examples

We couldn’t find any results matching your search.

Please try using other words for your search or explore other sections of the website for relevant information.

We’re sorry, we are currently experiencing some issues, please try again later.

Our team is working diligently to resolve the issue. Thank you for your patience and understanding.

Market Activity

• Major Indexes

U.S. Major Indexes

Retail trading activity tracker.

What is Retail Trading Activity Tracker? This dataset tracks the daily buying and selling activity of retail investors at the ticker level.

• "% of Retail Activity” is the ratio of $USD traded by retail investors in a given ticker divided by total $USD traded by retail investors across all tickers.
• “Buy/Sell Sentiment” is a sentiment score, whereby the more positive the score, the greater the proportion of recent retail net buying.

With Retail Trading Activity Tracker, you can see the most heavily traded tickers each day, gauge the momentum of the crowd by analysing buy and sell sentiment and assess how current events impact what Main Street is buying and selling.

Top Market Reads

Warren Buffett's $189 Billion Subtle Warning to Wall Street Shouldn't Be Ignored

The Motley Fool

27 Ugly Truths About Retirement

GOBankingRates

After Hours Stock Activity

Upcoming market events, global markets, nasdaq watch, subscribe to nasdaq+ for full access.

Exclusive content, detailed data sets, and best-in-class trade insights to rewrite your portfolio for tomorrow.

Market News and Commentary

Tax Planning for Education | Costs & Savings Options

Apr 25, 2024 Finance Strategists

3 Game-Changing Stocks to Unlock Life-Changing Wealth

1 day ago InvestorPlace

Cue Health Receives FDA Warning Letter Regarding Emergency Use Authorized COVID-...

35 minutes ago RTTNews

Taiwan Stock Market May Spin Its Wheels On Tuesday

59 minutes ago RTTNews

1 'Strong Buy' Dividend Stock to Buy and Hold

28 minutes ago Barchart

GameStop Stock (NYSE:GME): This Game Is Rigged Against You

3 hours ago TipRanks

RBC Capital Initiates Coverage of Corbus Pharmaceuticals Holdings (CRBP) with Ou...

7 hours ago Fintel

B. Riley Securities Upgrades Stellus Capital Investment (SCM)

Strong Case for Sustained High Interest Rates Amid Inflation Concerns

6 hours ago FX Empire

USD/JPY Forecast – US Dollar Continues to See Strength

11 hours ago FX Empire

Crude Oil Price Forecast – Crude Oil Continues to See Support

Bitcoin Price Forecast – Bitcoin Continues to See Buyers

Lessons for Investors from the Four Years Since the Pandemic Low

Mar 26, 2024 Martin Tillier

Today’s Children Could Make Trillions Less Over the Course of Their Life Due to ...

Aug 29, 2023 Chris Morris

#TradeTalks: How COVID-19 had a disproportionate impact on black small businesses.

#TradeTalks: How stay-at-home brands can seize the momentum they saw from the pandemic

Natural Gas Price Forecast: Surges to New Highs, Faces Potential Resistance Zone

5 hours ago FX Empire

Natural Gas, WTI Oil, Brent Oil Forecasts – Oil Rebounds As Traders Focus On Chi...

7 hours ago FX Empire

Gold, Silver, Platinum Forecasts – Gold Falls More Than 1% On Profit-Taking

8 hours ago FX Empire

Natural Gas Price Forecast – Natural Gas Continues to See Momentum

Upside Risks Cast Shadow Over Oil Market Stability, Says World Bank

May 2, 2024 Hedder

The Chicken and Egg of Inflation and Commodity Prices

Apr 9, 2024 Martin Tillier

Inflation Warnings as Gold Continues to Climb

Apr 1, 2024 Nasdaq IR Intelligence

US crude oil production down in January due to severe weather, EIA says

Mar 29, 2024 Reuters

Analyst Upgrades:

Analyst downgrades:, actionable investing lists.

Dividend Aristocrats are companies that are part of the S&P 500 and have increased their dividends in each of the past 25 years. Learn about how to leverage these investments in your growth strategy.

Momentum investing is an approach that involves buying stocks that have gone up the most. Learn more about the stocks that make up this list.

Wide moat stocks typically have significant competitive advantages that allow them to fight off competition and maintain high profitability and returns on capital. Read more about the stocks that make up this list.

• Type a symbol or company name. When the symbol you want to add appears, add it to My Quotes by selecting it and pressing Enter/Return.

These symbols will be available throughout the site during your session.

Your symbols have been updated

Edit watchlist.

• Type a symbol or company name. When the symbol you want to add appears, add it to Watchlist by selecting it and pressing Enter/Return.

Opt in to Smart Portfolio

Smart Portfolio is supported by our partner TipRanks. By connecting my portfolio to TipRanks Smart Portfolio I agree to their Terms of Use .

Money blog: 600 new skyscrapers 'on way' for London, report finds

A reader seeks help as her employer of 24 years is bringing in a new clock-in system to pay her by the minute. Read this and all the latest personal finance and consumer news in the Money blog - and share your own problem or dispute below.

Monday 13 May 2024 19:57, UK

• Gen Z would rather deliver parcels than work in restaurants, Michel Roux Jr claims
• 600 new skyscrapers on way for London, report finds
• Money Problem: My workplace is bringing in new clock-in system to pay us by the minute - is this allowed?
• Free childcare applications open for new age band

Essential reads

• How to make sure your car passes its MOT
• 'Loud budgeting': The money-saving trend that has nothing to do with giving up your daily coffee
• How to avoid a holiday data roaming charge (while still using the internet)
• Best of the Money blog - an archive

Ask a question or make a comment

Young homebuyers are being forced to gamble with their retirement prospects by taking on ultra-long mortgages, according to a former pensions minister.

Sir Steve Webb described data - supplied by the Financial Conduct Authority to the Bank of England - as "shocking".

It suggests that more than one million new mortgages have been issued over the past three years with end dates beyond the state pension age.

The ex-Liberal Democrat MP, who is now a partner at the consultancy firm LCP, voiced fears that borrowers could be forced to raid their pension savings to clear their mortgage in a worst-case scenario.

Sir Steve saw the potential for harm in any case, as longer-term mortgages deprive people of a period running up to retirement when they could be mortgage-free and boosting their pension.

What does the data say? 

• 42% of new mortgages in the fourth quarter of 2023 - or 91,394 - had terms going beyond the state pension age;
• In the final quarter of last year, people aged 30 to 39 accounted for 30,943 new mortgages lasting beyond state pension age;
• People aged 40 to 49 accounted for 32,305;
• Under-30s made up 3,676 of these mortgages;
• People aged 50 to 59 accounted for 18,854, and there were 661 who were over 70.

Mortgage rates have been rising since the end of 2021 when the Bank of England began action to tackle rising inflation.

Taking home loans with longer maturity dates tends to be more attractive when interest rates are high, as monthly repayments are lower.

You can read more on this story below...

Waitrose has become the only supermarket to receive a royal warrant from the King. 

The recognition means the company has regularly provided the royal household with products for at least five years. 

It also means it can use the King's coat of arms on packaging, as part of advertising or on any stationary it creates. 

Waitrose was first granted a royal warrant in 1928 for supplying King George V with groceries and cleaning materials.

"We are honoured and proud that His Majesty has granted us his warrant," James Bailey, executive director of Waitrose, said. 

"It means the world to all of us, and our farmers and suppliers. There couldn’t be a more powerful symbol of our commitment to service and quality, and our determination to have the highest environmental and animal welfare standards." 

Waitrose was previously granted a royal warrant by the late Queen in 2002 and the King when he was Prince of Wales in 2010.

The Queen has also granted her first royal warrants, picking seven companies, including luxury department store Fortnum & Mason and the florist that supplied her coronation flowers, Shane Connolly & Company. 

The royal nod could be bad news for customers, however, with a brand finance expert telling Sky News that having a royal warrant allows firms to charge a price premium.

David Haigh said his company's research estimated this to be "between 10% and 25%".

A royal warrant says a company or a product is luxurious, high quality and sustainable, he explained. 

He estimates the scheme is "worth billions to UK companies and… therefore it's a very high value to the UK economy".

"And one of the reasons for that is that a lot of foreign tourists and buyers have a preference for royal warrant holder products. We found that 100% of Chinese buyers would pay in excess of 10% for a royal warrant holder product."

Read more on the Queen's choices here :

Gordon Ramsay's restaurants tripled losses to £3.4m last year, as the chef warned businesses in the industry were facing a "challenging" climate. 

The chef's group spent millions opening five new restaurants in 2023, including a Lucky Cat in Manchester, a Bread Street Kitchen in Battersea Power Station and a Street Pizza in Edinburgh. 

Sales at his wide-ranging establishments rose, however, by 21% to £95.6m in the year to August, according to The Telegraph. 

"It's been a really hard-fought year, but at the same time an exciting year, and in tough times it amazes me how strong and vibrant our industry is," Ramsay told the news outlet. 

"It's challenging out there and businesses are battling to stay afloat, rising costs, rent and food costs, multiple strikes. It's a battle" 

He was optimistic, however, saying there hasn't been "so much passion and vibrancy" in the industry since he opened his first restaurant in 1998.

"We've still got something wonderful to celebrate, and I truly believe the industry has never been so exciting."

Once the UK's favourite alcoholic beverage, beer's popularity seems to be fading among the younger drinking generation... 

In fact, only 30% of people aged 18 to 24 ever drink it, according to a study commissioned by the Society of Independent Brewers. 

Instead, younger drinkers say they prefer drinking spirits, wine and cider. 

Pub visits appear to be suffering as well, with almost a quarter of the 2,000 people surveyed saying they have never visited their local. 

SIBA's 2024 Craft Beer Report paints a more positive picture for small and independent brewers, however, with more than 55% of beer consumers saying they now drink "local craft beer". 

It also found average beer production volumes among independent breweries has risen by 14% since last year - a return to pre-pandemic levels for the first time in 4 years. 

"Demand for local, independently brewed beer in the UK is strong, with independent brewers reporting production volumes up by 14%, meaning they have returned to 2019 volumes again," Andy Slee, SIBA's chief executive, said. 

But, he said, it's time for "cautious optimism" only, with the industry still plagued with a number of issues. 

"The short-term issue for small independent breweries isn't demand; it's profitability, rising costs and financial pressures such as lingering COVID debt," he said. 

"Far too many breweries are simply trying to survive rather than thrive, so while there are many positives signs highlighted in the report, for now it's cautious optimism."

Earlier this year, our Money reporter Emily Mee explored whether the UK's big night out culture was dying out. 

Nightlife experts warned we're losing one club every two days at the moment - and if we stay on this trajectory, we will have none left by 2030.

You can read more about her findings here...

A total of 583 skyscrapers are "queuing up in the pipeline" to be built across central London, a development thinktank has said. 

That is more than double the 270 built in the past decade. 

In the eastern borough of Tower Hamlets alone, 71 tall buildings were completed in that time that time, the report by New London Architecture found. 

A further 24 were in the City of London and 27 in Canary Wharf and Isle of Dogs. 

The report said the rapid change has been fuelled by a "burgeoning demand" for office and residential space, overseas investment and a supporting planning environment. 

"Tall buildings have changed the face of London substantially over the last 20 years and will continue to do so - the pipeline that NLA has tracked means there is at least 10 years' supply that has already been defined," Peter Murray, the organisation's co-founder, said. 

"London's population continues to grow, passing the 10 million mark at the end of this decade.

"We'll still need tall buildings; and NLA will continue to keep a close watch on what's going on." 

Restaurants might only be able to open three or four days a week due to staffing problems, Michel Roux Jr has warned. 

Speaking to The Telegraph as he gears up to open his new restaurant Chez Rouz, the Michelin starred chef admitted the industry needs to change to accommodate flexible working hours. 

"Just because I worked 80 hours a week or more doesn't mean the next generation should," he said. 

"Quite the contrary. That is something that we have to address in our industry."

But, he warned that the move will come at a cost... 

"It will mean ultimately that going out is going to be more expensive, and that maybe your favourite restaurant is no longer open seven days a week - it's only open three or four days a week," he said. 

The industry is known for its long, unsociable working hours, and Roux Jr explained that the real issue hit after the pandemic, with people no longer wanting to work weekends. 

"People don't want to work unsociable hours and would rather work delivering parcels as and when they want to. It's as simple as that," he added. 

Earlier this year, Roux Jr said goodbye to his famous restaurant Le Gavroche in London. 

It had been opened by his father Albert Roux and uncle Michel Roux in 1967. 

Now, he said it's "brave" to open a new restaurant, with the market "very, very tough". 

"I really feel for anyone that is brave enough to open up a restaurant now. It's incredibly difficult," he added. 

Chez Rouz at The Langham in Marylebone, central London, is due to open on 22 May. 

By James Sillars , business news reporter

A pause for breath on the FTSE 100 after a 3% gain over the course of past week that took the index to a fresh record closing high.

The rally of recent weeks - significant for London's standing and pension pots alike - has been broad based and reflects several factors.

A major driver has been sterling's weakness versus the US dollar.

The US currency has been strong as the Federal Reserve, its central bank, has hinted it will be some time yet before it begins to cut interest rates.

Language out of the Bank of England last week sparked a flurry of bets that UK rates could be cut as early as next month.

A weaker pound boosts dollar-earning constituents on the FTSE 100 because they get more for their money when dollars are converted to pounds.

Also at play is the view that UK stocks represent good value, as they are cheaper compared to many of their international peers.

A few moments ago, the FTSE 100 was trading 6 points lower at 8,423.

A major talking point is the possibility of the Chinese fast fashion firm Shein listing in London.

According to Reuters, the company has shifted its focus to the UK after receiving a lukewarm reception in the United States.

The news agency, citing two sources, reported that Shein was stepping up its preparations for an initial public offering in London that would be expected to be one of the biggest carried out globally this year.

By Emily Mee , Money team

No one likes the date in their calendar when their MOT rolls around. 

But to make things a little less stressful, consumer expert Scott Dixon - known as The Complaints Resolver - has given us some tips on what to look out for to help your vehicle pass with flying colours. 

Some of the most common failures are faulty steering, brakes, suspension, worn or damaged tyres, cracked windscreens and faulty lights. 

Mr Dixon recommends you get your car serviced a couple of weeks before your MOT, in case there are any complex or costly issues. 

This will give you time to get them fixed and get your car through first time without any advisories. 

Aside from taking your car for a service, there are also some easy checks you can run yourself... 

Listen for unusual clunks while you're driving - this could be a sign of a damaged suspension. 

You could also check by pushing the car down on each corner. It should return to normal without bouncing a few times. 

Another option is to look with a torch under the wheel arch, as this should reveal any obvious defects. 

Blown bulbs are a common MOT failure, but they're cheap to fix. 

Walk around your car and check all the bulbs are working - this includes the headlights, sidelights, brake lights, indicators and the number plate bulb.

Mr Dixon says it's "not an easy job" to change the lightbulbs yourself on most modern cars, as the MOT will also check the positioning of the light. Therefore he recommends getting this done professionally. 

Squealing or grinding noises may be a sign your brake pads need replacing. 

You should also check whether your car stops in a straight line, or whether it pulls in different directions. 

Don't forget about the handbrake, too. Test it out on a slope and see if it securely holds the car. If it doesn't, you should get it adjusted. 

It's easy to check if your wipers work okay, but you should also make sure to inspect the blades for tears and rips. 

They should be able to clean the windows with no smears. 

Mr Dixon says you don't need to pay Halfords to change your wiper blade as you can "do it yourself in seconds". All you need to do is look for a YouTube tutorial. 

He also recommends buying the Bosch wiper blades, as he says these are good quality and will also be a sign you've looked after your car well when you come to sell it. 

One thing to look out for is tread depth. You can do this by looking for the "wear bar" that sits between the tread. 

If it's close to 1.6mm and is low, you should get the tyre replaced so it's not flagged as an advisory. 

Also check for perished tyre walls, which can happen when a vehicle is standing for any length of time. 

Uneven tyre wear is another potential issue, and if there are signs of this you should get the tyre replaced and tracking and suspension checked. 

These must be in good condition and working order, with no tears or knots. 

Registration plates

Your number plates should be clean and visible with a working light bulb at the rear. You may need to give them a wipe and replace the bulb if necessary. 

This should be in good condition, without damage such as loose bumpers or sharp edges. 

Mr Dixon advises against using automatic car washes during your car's lifetime, saying they "wreck your car". 

"It's not just your paintwork but they can also damage the wiper blades and the bodywork," he says. 

Check for warning lights

You'll need to take your vehicle to a trusted garage or mechanic for this. 

Exhaust emissions

Some diesel vehicles can fail their MOTs based on emissions. To avoid this, you can buy a fuel treatment pack and take your car for a good run to clear the fuel lines and tank.

Driving for at least 30 to 50 minutes at a sustained speed on a motorway or A-road should help to clear the filter. 

You should make sure the driver's view of the road isn't obstructed, so check for stone chips at eye level and remove any obstructions such as air fresheners and mobile phone cradles. 

What else should you think about? 

Make sure your car is clean beforehand, as a tester can refuse to do your MOT if the vehicle is filthy and full of rubbish. 

Giving your car a clean can also give you a chance to inspect it, Mr Dixon says. 

Another thing to do is to check last year's MOT for any advisories that might crop up this time. 

These potential issues will still be there - so it's best not to ignore them. 

You can check your vehicle's MOT history using  https://car-check.co.uk . 

Every Monday we get an expert to answer your money problems or consumer disputes. Find out how to submit yours at the bottom of this post. Today's question is...

I have worked at a bank for 24 years - the facilities are outsourced. This new company is bringing in a system where the staff have to click in and out and are then paid by the minute? Is this allowed? Amber

Ian Jones, director and principal solicitor at Spencer Shaw Solicitors, has picked this one up...

Your rights depend on your contract and what it says about payment. Does it specify an annual salary, or payment by time? Does it allow for changes to how payment is calculated?

If the contract does not allow for this type of payment, your employer may be trying to vary the contract of employment unlawfully.

If you're directly employed by the bank, and your pay arrangements are changing because of a new monitoring system, this would be an internal contract variation. If you work in the facilities department and the new contractor is taking over as your employer, the Transfer of Undertakings (Protection of Employment) Regulations (TUPE) 2006 may apply. 

In this case, your current terms, conditions and previous service will transfer to the new employer.

TUPE may make the issue sound more complicated but, in practice, either way the changes will be valid only if the employee agrees to them.

If you have not agreed to the change, then this could be a breach of contract. This could give rise to a successful claim in the civil courts or the employment tribunal. 

If the breach is serious (for example, you're paid less than agreed in the original contract) and you resign in response, this could amount to constructive dismissal for which a claim can be made in the employment tribunal. 

It would be sensible to get the contract reviewed by a solicitor for advice. But act swiftly - if you continue working for the employer, you are effectively waiving the breach and accepting the change to your contract.

To make it possible to pay by the minute, employees may be monitored while at work. When collecting and processing data and using it to make a decision, the employer must comply with data protection laws. If not, the employee could be entitled to compensation, depending on the breach, or the employer could be at risk of a sanction by the regulator the Information Commissioner's Office.

This feature is not intended as financial advice - the aim is to give an overview of the things you should think about.  Submit your dilemma or consumer dispute via:

• The form above - make sure you leave a phone number or email address
• Email [email protected] with the subject line "Money blog"
• WhatsApp us  here .

Please make sure you leave your contact details as we cannot follow up consumer disputes without them.

Be the first to get Breaking News

Install the Sky News app for free