resume for production support

Production Support Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Define opportunities and develop business cases, success criteria, and support dashboards to effectively monitor and communicate real-time platform stability and functionality
• Drive cross-disciplinary teams / vendor relationships to build effective and innovative solutions that generate measurable results; on time and within budget
• Partner with key stakeholders to successfully integrate, maintain and leverage the Fraud Management capability of the EFCP Solution
• Educate partners about the data, business rule engine and data output functionality in an articulate and compelling way to drive stakeholder buy-in and utilization of the EFCP Solution
• Participate in identifying and recommending development/testing solutions/tools in support of project objectives
• Work with the architecture group to ensure good architectural design and raise issues as they develop through the project lifecycle in a timely manner
• Conduct pre and post implementation activities ensuring project deliverables are met and communicated to Project Management
• Application Support - Reviews and approves procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures
• Problem Management - Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Coordinates the implementation of agreed remedies and preventative measures analyzes patterns and trends
• Information Security Management - Ensures that appropriate action is taken to anticipate, investigate and resolve security incidents in systems and services. Ensures that applications and operational support activities comply with EY’s Code of Connection and Information Security policies
• Career Gap Analysis
• Experience working in a corporate environment
• Experience with SQL querying (Oracle/Microsoft SQL)
• Improvement oriented mindset
• Maintain a proficient knowledge of system development methodologies and system analysis principles and apply learning to business solutions
• Work with IT management and the client to ensure effective communication of solutions development requirements, project status and provide timely escalation of issues to ensure project objectives are met
• Provide Production Support in terms of incident management: identifying issues, reporting incidents, escalations, troubleshooting, problem resolution in a timely manner, and post implementation reviews
• Manage / navigate multiple teams to deliver operational support and project support in alignment with customer needs with transparency to IT Services and customer stakeholders
• Manage, negotiate and resolve risks effectively
• Leader and team player – sets example for others to follow
• Financial Management - Monitors and maintains all required financial records for compliance and audit to all agreed requirements. Assists all other areas of IT with their financial tasks, especially in the areas of identification of process, service, project and component costs and the calculation and subsequent reduction of all IT service, project, component and process failures

Professional Skills

• Strong troubleshooting skills and experience resolving first level issues is required
• Excellent planning, organization and prioritization skills to meet ever changing demand & Support capability
• Good interpersonal and communication skills; Good people skills with focus on cross team collaboration
• Excellent communications, interpersonal, and, consultative skills, work effectively with clients, vendors, peers, and business/IT management
• Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders
• Demonstrated strong customer service skills in providing information to all levels of the organization and both external & internal constituents
• Strong matrix management skills in a global company including influence, conflict resolution and negotiation

How to write Production Support Resume

Production Support role is responsible for analytical, technical, sql, business, customer, basic, interpersonal, database, development, scripting. To write great resume for production support job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Production Support Resume

The section contact information is important in your production support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Production Support Resume

The section work experience is an essential part of your production support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous production support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular production support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Production Support resume experience can include:

• Having excellent leadership skill, very good in team building, motivating and coaching and ensuring the flawless delivery (Team lead only)
• Strong technical and troubleshooting skills in Windows, Unix/PL SQL and scripting
• Good problem-solving skills; capable of making disciplined decisions in a timely fashion
• Strong working knowledge on Unix, Windows, AIX, Oracle/SQL and skills needed to understand the issues
• Strong communication and organizing skills required
• An intuitive problem solving ability which leads to solution alternatives that reflect the analysts diverse foundation of knowledge, skills and experiences

Education on a Production Support Resume

Make sure to make education a priority on your production support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your production support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Production Support Resume

When listing skills on your production support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical production support skills:

• Strong written and oral communication skills Interpersonal skills
• Excellent Managerial skills with experience in setting goals, confirming task completion, and enforcing accountability for required tasks
• Strong planning and organizational skills, including effective time management
• Demonstrate time, priority and stress management skills in a fast paced environment meeting deadlines while maintaining a customer-orientated demeanor
• Demonstrated effective leadership, managerial, and strategic planning skills
• Strong people management skill with proven experience of managing medium and large teams (20 – 50)

List of Typical Experience For a Production Support Resume

Experience for production support specialist resume.

• Excellent communication skills, both verbal and written, with strong relationship, collaborative and organization skills
• Good practical skills and experience of operation of plant at pilot scale and full scale production an advantage
• Excellent SQL skills with strong ability to debug
• Organizational skills in planning, goal setting, prioritizing project work and
• Excellent computer skills with working knowledge of Excel, Word, and Powerpoint products
• Good SQL programing skills
• Digital experience working with BOTS in a post implementation environment; robotic process automation experience; Blue Prism experience
• Experience of SQL, .Net and Unix Skills [5+ years]
• Excellent Communication Skills [Business communications]

Experience For Production Support Manager Resume

• Excellent PC skills with proficiency in MES, OEE & ERP systems
• Strong working knowledge on Unix, Windows, AIX platforms and skills needed to understand the issues
• Strong and proven experience with IBM WebSphere, MQ Administration and SSL / TLS 1.1, 1.2
• Demonstrate computer skills including Microsoft Office and SAP
• Experience with front-end/UI design, Angular, solid skill in HTML, XML, JavaScript, AJAX, CSS
• This requires Product Builder skills and this product is owned by CGI 6 – 8 yrs of experienceSearch Jobs US
• Good incident and release management skills
• Strong communication skills and the ability to communicate complex technical scenarios to non-technical teams

Experience For Production Support Lead Resume

• Good communication, interpersonal skills, and customer focus
• Exceptional organizational skills with the ability to prioritize, multi-task, and meet deadlines
• Excellent collaboration skills and ability to influence cross functionally
• Demonstrated ability to communicate effectively with business and technical colleagues
• Strong people management and recruitment skills

Experience For Production Support Coordinator Resume

• Strong technical skills (UNIX, SQL, Python)
• Prior in depth experience in leading, implementing and supporting large-scale production systems
• ) Demonstrated experience with any of the following scripting languages
• Experience in a support role with evidence of increasing responsibilities over time
• Communicate effectively with other database engineering and support organizations within TDA

Experience For Production Support Operator Resume

• Communication/problem solving skills with ability to speak with all levels of internal customers (executives, managers, technical, non-technical)
• Prior experience with buffer preparation, cell culture clarification, and/or buffer manufacturing
• Prior experience working in an ISO 9001, ISO 13485, QSR or GMP compliant environment
• TSQL skills that allow for diagnostic and troubleshooting queries
• ) Demonstrated, professional experience serving on a production support team
• Effectively applies problem-solving strategies for quick development of solutions
• Implement strong prioritisation and resource forecasting techniques

Experience For ICG Production Support Resume

• Continuous improvement techniques and problem solving/analytical skills
• Problem solving skills (8D, root cause analysis, process development, etc.)
• Strong interpersonal abilities and proven track record working in a collaborative, team environment
• Prior experience with running cross team and cross functional services
• Prior experience working with the Derivatives or other markets-based business
• Effectively perform in a calm and logical manner during high-stress situations and in multi-task environments
• Experience and excellent exposure to Investment Operations
• Experience in design, development, test, manufacture or validation of diesel fuel engines or diesel fuel injection systems
• Effectively communicate at all levels within the organization through written and two-way verbal communication

Experience For Senior Production Support Manager Resume

• Years of Experience: Atleast 8 years of total IT experience including Application Support
• Experience in banking Technology domain, MNC bank work experience of 5-8years
• Utilize lean principles and six sigma methodology to solve problems, and develops these problem solving skills in work teams
• Solid experience in L2 production support in Equity Derivatives
• Experience in Enterprise production support or At least 3 years of experience in software development teams
• Strong and relevant experience in manufacturing
• Proven technology experience in SDLC, methodologies and frameworks to support high quality delivery
• Mentor frontline teams to more effectively communicate with customers, internal and external suppliers

Experience For Senior Manager, Production Support Resume

• Develop Order Managers to effectively manage productivity and end to end order management
• Ensure that any deviations are addressed effectively and promptly and in accordance with agreed standards
• Good knowledge & experience on using IBM QualityStage
• Prior experience beneficial
• Experience with DataStage parallel and server experience, preferably 11.x
• Works in teams to identify areas for improved efficiencies and applies teamwork skills to accomplish goals
• Analytical skills to investigate and drive issues found in UAT activities
• Extraordinary focus on organization and documentation skills
• Advanced skills in Microsoft Office Suite (e.g., Excel, Word, PowerPoint)

Experience For Senior Production Support Specialist Resume

• Able to persuade and negotiate for best outcomes; and possess exceptional communication skills in-person and remotely
• Experience with providing international bureau feeds in a rapidly evolving, live environmentVC & fiber experience
• One or more of the following technical skills
• Familiar with one or more of the following technical skills
• Coordinate with OIT Helpdesk to ensure that incident and service requests that have been escalated to tier 3 support are being managed and closed effectively

Experience For Production Support Senior Analyst Resume

• Strong experience with C#, ASP.NET, ADO.NET, and Visual Studio (preferably 2010 or later)
• Able to communicate effectively verbally and written
• Provide technical support as required to effectively identify and analyse issues
• Experience working with various tools such as hand tools, air tools, torque wrenches; automotive or other relevant mechanical experience required
• Demonstrated experience in the application of Department of the Army Modification Work Order (DAMWO) to include post modification checkout

List of Typical Skills For a Production Support Resume

Skills for production support specialist resume.

• Demonstrated strong analytical, organizational, and problem-solving skills
• Hands-on experience in incident and problem management with proven good analytical skill
• Exceptional organizing, prioritizing and multitasking skills
• Excellent Interpersonal skills (written/oral/listening/influencing) and ability to work as part of a team as well as independently
• Basic Java skills and a solid understanding of JVM
• Strong database skills including SQL
• Strong technical troubleshooting skills with the ability to work through a problem to identify its root cause and action

Skills For Production Support Manager Resume

• Strong communication and organizing skills as well as possess the analytical ability to independently resolve routine problems
• Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
• Good analytical skills to understand and value add in End to End solutions for Japan requirements involving Global and Regional applications
• Strong problem resolution, decision-making and analytical skills required
• Excellent written and verbal communication skills, including the ability to accurately document procedures, scripts, etc
• Good time management and problem solving skills.
• Proven solid experiences working in Linux/UNIX environment
• Demonstrate skills in working with teams to drive problem resolution through the RCCA Process

Skills For Production Support Lead Resume

• Strong Excel, Word, and database skills
• Strong documentation and research skills
• Eexcellent oral and written communication skills
• Experience in computer operations, especially mainframe and Automic skills
• Strong technical skills on UNIX and Windows and SQL and FIX
• Hands-on experience in incident and problem management with good analytical skill
• Demonstrate leadership and management skills as well as comprehensive, diversified knowledge of supported applications and products and the organization
• Strong logical and analytical skills and ability to synthesize information

Skills For Production Support Coordinator Resume

• Review priorities regularly with OIT leadership and departments. Understand relative priorities across all departments. Communicate priorities to Staff
• Strong teamwork, facilitation, and negotiation skills
• Strong time management skills, organization, adaptability, ability to coach and train, and attention to detail
• Experience with Middleware skills - Web Sphere Application Server 8.X, Tomcat, Apache Web Server, WSO2
• Strong training skills to ensure department staff are trained on all products, processing, and new releases
• Excellent listening, leadership and presentation skills
• Fluent English, excellent communication skills
• Excellent oral and written communication skills with the ability to give and receive feedback in a healthy and constructive way
• Team player with strong communication(written and verbal) skills and ability to interact with technical

Skills For Production Support Operator Resume

• Highly energetic, good interpersonal and communication skills
• Proven customer service and communication skills including business writing
• Strong communications skills. Ability to connect with maintenance personnel, production operators and supervisors, and other managers
• Team player with good communication skills to motivate improvements and drive the change
• Strong computer skills (Excel, Word, Outlook, PI, Kronos)
• Good presentation development skills
• Troubleshooting and triaging skills to resolve issues

Skills For ICG Production Support Resume

• Managing the overseas teams efficiently and effectively
• Handling production support tickets effectively in terms of SLA adherence
• Being able to work effectively as a team and manages interpersonal relationships
• Good knowledge of Informatica, Autosys & Control-M Scheduling; Working experience with and troubleshooting Informatica, Autosys & Control-M Scheduling
• Strong planning abilities - demonstrated history of setting milestone dates and then making specific assignments for a team and ensuring their completion
• Proven experience of running a front office support team, preferably supporting pricing, eTrading, trade management applications

Skills For Senior Production Support Manager Resume

• Apply critical thinking and problem solving skills during the resolution of Production Issues
• Excellent understanding of data warehouse concepts and experience implementing data warehouse using DataStage ETL tool
• Apply creative thinking and problem-solving skills to solving enterprise application issues
• Experience in managing service delivery operations - managing a mix of internal and outsourced staff ensuring good services to stakeholders
• Experience in Technology in the Financial Markets Industry, supporting a trading environment and experience with managing a team
• Basic office administration skills such as typing, coping, and filing

Skills For Senior Manager, Production Support Resume

• Solid understanding of software architecture such as SOA and experience working with the agile software development lifecycle
• Skills in junior programming, coding (Java, Phytoon, etc)
• Provide coaching and assist with ongoing team development action plans, identify knowledge gaps, processes and skills required for continuous team improvement
• Foundation knowledge in Linux/Windows/Networking and scripting skills
• Customer service and communication skills including business writing
• Added advantage if has prior experience supporting data warehousing applications/Hadoop

Skills For Senior Production Support Specialist Resume

• Previous experience with a good understanding of RDBMS / Unix / Large banking application
• Strong team player, effective at communicating internationally and used to working closely with remote teams
• Excellent trouble shooting processes based on past experiences with resolving complex issues
• Experience with Shell Scripting or 1 year of experience with Perl Scripting
• Experience with Shell Scripting or 1 year of experience with Pearl Scripting
• Normally requires one (1) year of experience in material warehousing, aircraft material and supply handling, or directly related experience
• Experience working with Adobe FrameMaker Desktop Publishing software, Version 12 or 15 (or demonstrated plan to learn)

Skills For Production Support Senior Analyst Resume

• Significant experience in analyzing logs and identifying problems with authentication and authorization. Experience with Splunk
• Problem solving skills e.g. ability to lead root cause analysis, repair a project in trouble, escalate when project milestones are missed/jeopardized, etc
• Good understanding of how enterprise software (.NET / Java) operates, memory management etc
• Proven experience with Unix and shell/ Ant scripting and of Splunk
• Uphold policies, procedures and standards, acting as a champion to communicate and enforce the policies to effectively manage Risk & Control
• Problem solving skills (8D, Root cause analysis, etc.)
• Strategic and analytical thinking skills with ability to solve problems and make decisions
• Exemplary troubleshooting skills across multiple applications and the ability to vet a problem to resolution
• Knowledge of using MS office effectively to drive analysis and business resolutions

List of Typical Responsibilities For a Production Support Resume

Responsibilities for production support specialist resume.

• Excellent communication skills in Mandarin
• Basic programming and database skills
• Leadership and motivation/mentoring skills
• Communicate effectively with throughout the organization to initiate or improve process relating to systems and operational interactions
• String experience of understanding production issues with finding innovative solutions

Responsibilities For Production Support Manager Resume

• Understanding of and/or experience with Computer Aided Design and Manufacturing/Scheduling Software
• Labeling of all finished goods and recording all the documenting the necessary requirements
• Participating in projects and ensuring support requirements are met prior to production rollout
• Managing incidents communications with stakeholders and ensure timing is appropriate and content is clear and effective
• Building skill-matrix and people development
• Programming exposure--any recent language. Can just be college experience
• Managing the analysis and resolution of incidents in an effective and timely manner. Develop and implement appropriate treatment plans
• Experience working with the following technologies: IBM Sterling Suite, SQL, Java, RHEL, WindowsOS, Data mapping (EDI, NACHA), Autosys, Tidal, UNIX and Oracle

Responsibilities For Production Support Lead Resume

• Experience designing, implementing, and supporting web based applications
• Experience in developing and maintaining applications using PowerBuilder and Oracle Database required
• Adapt to an ever changing work environment requiring managing multiple tasks at once and sudden changes in priorities due to urgent issues
• Experience with Unix (handling files, searching logs, and checking processes)
• Working experience in financial institution or vendor house in proving trading solution
• With strong finance background/understanding on General Ledger, Balance Sheet reconciliation and regulatory reporting
• Strong, thorough knowledge of Microsoft Office Suite, UNIX shell-scripting and writing SQL’s, XML, TOAD, MQ, WAS application deployment

Responsibilities For Production Support Coordinator Resume

• Provide for effective associate relations within manufacturing by ensuring that employment practices are fair and consistent
• Supervises daily activities for production to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community
• Experience setting up and operating mechanical assembly equipment and tools
• Intermediate proficiency (Basic skill/knowledge, capable of functioning independently) in Standard Operating Procedures or Standard Work
• Experience supporting SDLC (Software Delivery Lifecycle) delivering solutions to production
• Demonstrated success in resolving system production issues and providing post implementation support
• Manage day to day issues such as daily health checks of applications and processes and prioritizing and resolving outages
• Good understanding of Start to End manufacture process and supporting activities
• Experience supporting and troubleshooting complex web-based applications

Responsibilities For Production Support Operator Resume

• Experience implementing large data warehouse/ data mart using DataStage ETL tool
• Operates complex systems and equipment for the production of batches/ manufacturing and packaging of products
• Prioritize the processing of units needing repair to ensure customer ship dates
• Experience working in Windows
• Experience working in AIX
• Experience working in UNIX
• Experience in scripting

Responsibilities For ICG Production Support Resume

• Experience in Reporting and Analysis
• Experience in supporting Finance applications
• Total IT experience including applications support for both open systems & mainframe applications
• Experience of successfully facing off to senior business leaders
• Help ITG peers in running TOS script to validate new patches or system software’s implemented or upgraded to production. 10%
• Experience in getting automation delivered from Team or self
• Proven expertise in: Unix Scripting, Java,Net,SQL Server

Responsibilities For Senior Production Support Manager Resume

• Strong attention to detail and complex problem solving capabilities
• Maintain inventory of Finished Goods for release of scheduled shipments or kitting of next level assembly
• Maintain strong relationships with BAML internal support functions ( CTO group, Core Quartz, Networking groups, etc.)
• Develop, co-ordinate and promote the effective functioning of problem management activities across PeopleSoft and Hyperion environments
• Operate pallet jack, and hand carts using safe operator methods
• Exercise independent judgment and to establish and maintain effective working relationships

Responsibilities For Senior Manager, Production Support Resume

• Focus on both the customer experience and continuously seeking out of new opportunities to expand customer relationships
• Experience managing application support services team
• Verifies all items and correctness of orders prior to being shipped
• Solid understanding of object oriented design and patterns in .NET
• Solid understanding of SOA concept, Web Services/SOAP, and Microsoft WCF
• Experience supporting PCI and SOX compliant ITIL based processes

Responsibilities For Senior Production Support Specialist Resume

• Monitor for any damaged or ineffective units before filling
• Experience as a project manager managing multiple projects simultaneously, preferably in a financial services organization
• Demonstrate proficiency in using all aspects of the equipment
• Proven track record of successful delivery on schedule and meeting quality requirements
• Monitors resolution efforts during high priority incidents and logs key events
• Drafts and communicates technical updates during high-priority IT outages and Critical
• Experience working IT support for a large company preferably finance company

Responsibilities For Production Support Senior Analyst Resume

• Experienced in working in matrixed / cross functional environment
• Experience in supporting Production environment
• Good Knowledge of Networks and Operating Systems
• Print and verify labels prior to issuing them to production floor
• Monitor production activities/processes to ensure timely and effective reporting
• Hands-on experience in Production Support/Engineering
• Experience managing UNIX/Linux/Aix environment
• Experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc
• Experience in UNIX shell, Perl, Python, Ruby or similar scripting languages

Related to Production Support Resume Samples

It production support resume sample, manager production support resume sample, support production resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

• Production Support Engineer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Production Support Engineer Resumes:

• Monitoring and responding to system alerts
• Troubleshooting and resolving system issues
• Performing system maintenance and upgrades
• Providing technical support to users
• Creating and maintaining system documentation
• Developing and implementing system automation processes
• Developing and maintaining system security policies
• Testing and deploying new software releases
• Managing system backups and restores
• Analyzing system performance and capacity
• Developing and implementing system monitoring tools

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Production Support Engineer Resume Example:

• Implemented system automation processes that reduced manual tasks by 50%, resulting in a 30% increase in overall system efficiency.
• Collaborated with cross-functional teams to troubleshoot and resolve critical system issues within a 24-hour timeframe, minimizing downtime and ensuring uninterrupted operations.
• Developed and implemented system monitoring tools that improved system performance by 25% and reduced response time to critical alerts by 50%.
• Managed system upgrades and maintenance, ensuring 99.9% uptime and minimizing disruptions to end-users.
• Provided technical support to users, achieving a 95% customer satisfaction rating and resolving 80% of issues within a 2-hour timeframe.
• Tested and deployed new software releases, resulting in a 20% reduction in system bugs and improved overall system stability.
• Analyzed system performance and capacity, identifying and resolving bottlenecks that improved system response time by 30%.
• Created and maintained system documentation, ensuring accurate and up-to-date information for troubleshooting and knowledge sharing.
• Managed system backups and restores, achieving a 100% data recovery rate and minimizing data loss risks.
• System automation
• Cross-functional collaboration
• Troubleshooting and problem resolution
• System monitoring
• System performance optimization
• System upgrades and maintenance management
• Technical support provision
• Customer service
• Software testing and deployment
• System performance and capacity analysis
• System documentation creation and maintenance
• System backups and restores management
• Data recovery
• Risk management
• Knowledge of current and emerging technologies
• Time management
• Project management
• Communication skills
• Attention to detail
• Ability to work under pressure
• Critical thinking
• Decision-making skills
• Adaptability
• Analytical skills.

Top Skills & Keywords for Production Support Engineer Resumes:

Hard skills.

• Incident Management
• Troubleshooting and Root Cause Analysis
• System Monitoring and Alerting
• Scripting and Automation
• Database Management (SQL)
• Application Deployment and Configuration
• Performance Tuning and Optimization
• Change Management
• ITIL Framework
• Network and Infrastructure Knowledge
• Security and Compliance
• Collaboration and Communication Skills

Soft Skills

• Problem Solving and Troubleshooting
• Communication and Interpersonal Skills
• Collaboration and Teamwork
• Time Management and Prioritization
• Adaptability and Flexibility
• Attention to Detail
• Customer Service Orientation
• Analytical Thinking
• Technical Aptitude
• Documentation and Reporting
• Stress Management
• Continuous Learning and Self-Development

Resume Action Verbs for Production Support Engineers:

• Troubleshot
• Implemented
• Collaborated
• Investigated
• Communicated

Generate Your Resume Summary

Resume FAQs for Production Support Engineers:

How long should i make my production support engineer resume, what is the best way to format a production support engineer resume, which keywords are important to highlight in a production support engineer resume, how should i write my resume if i have no experience as a production support engineer, compare your production support engineer resume to a job description:.

• Identify opportunities to further tailor your resume to the Production Support Engineer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Production Support Engineers:

Cloud support engineer, devops engineer, software tester, software developer, application developer, backend developer, cloud engineer, automation tester.

Production Support Engineer Resume Examples (Template & 20+ Tips)

Create a standout production support engineer resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

In the rapidly advancing technological world, the role of a Production Support Engineer is crucial. These professionals ensure that systems and operations run smoothly and efficiently. In this article, we will explore a highly effective Production Support Engineer resume example. This guide will provide you with important insights on how to demonstrate your technical knowledge, problem-solving abilities, and communication skills in an appealing way to potential employers. Whether you’re a seasoned engineer or a recent graduate, this article will equip you with a stand-out resume that will help you take the next step on your career ladder.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does a Production Support Engineer do?

A Production Support Engineer is responsible for ensuring that all processes in a production line or manufacturing facility are running smoothly and efficiently. This involves monitoring equipment, troubleshooting issues, and maintaining efficiency and productivity. They also may participate in the design and development of new systems and equipment. Additionally, they often work closely with other engineers and technicians, training them on new equipment and processes, and often have to liaise with clients and vendors. They investigate and resolve any issues or problems that may arise, including hardware, software, and network problems. They also keep detailed records of problems and solutions to prevent future issues.

• Corrosion Engineer Resume Sample
• QA Software Tester Resume Sample
• Automotive Engineer Resume Sample
• Physical Design Engineer Resume Sample
• Civil Designer Resume Sample
• Optical Technician Resume Sample
• Aerospace Engineer Resume Sample
• Manual Tester Resume Sample
• Electrical Inspector Resume Sample
• Applications Engineer Resume Sample
• Automation Engineer Resume Sample
• Embedded Software Engineer Resume Sample
• Chemical Process Engineer Resume Sample
• Welding Inspector Resume Sample
• Analog Design Engineer Resume Sample
• Instrument Technician Resume Sample
• Engineering Supervisor Resume Sample
• Project Estimator Resume Sample
• Engineering Project Manager Resume Sample
• Product Engineer Resume Sample

What are some responsibilities of a Production Support Engineer?

• Provide technical assistance to resolve production issues and minimize production downtime.
• Interact effectively with the development, quality assurance, product and operations teams to identify and resolve production defects.
• Monitor, track and report defects and their resolution status.
• Perform root cause analysis to determine the severity of production defects and recommend preventative measures.
• Oversee continuous process improvement activities to enhance production efficiency.
• Construct and maintain efficient, reusable, and reliable configurations, scripts, and code to streamline task automation.
• Analyze production performance data to make predictive and preventive recommendations.
• Communicate effectively with stakeholders about production issues and deployments.
• Coordinate product support training to team members and users.
• Ensure compliance with company protocols, regulatory requirements, and best practices in production support functions.

Sample Production Support Engineer Resume for Inspiration

Personal Details

Name: David Johnson Email: [email protected] Phone number: (123) 456-7890

David is a proficient Production Support Engineer with more than six years of experience in supporting Information Technology infrastructure. He is adept at troubleshooting technical issues, system monitoring, and managing production processes. Though strategic methodologies and technical know-how, he excels in optimizing system performance, enhancing productivity, and improving user satisfaction.

Work Experience

• Production Support Engineer at ABC Company (2015 - Present) - Providing 24/7 operational support for IT production systems. - Conducting troubleshooting and problem-solving activities for IT application teams. - Performing technical analyses to enhance system functionalities.
• Junior Support Engineer at XYZ Company (2012 - 2015) - Responsible for ensuring optimum system operations. - Assisted in resolving technical issues promptly and efficiently. - Played a key role in the maintenance of system documentation and procedures.
• Bachelor of Science in Computer Engineering, University of California, 2012
• Expert in Unix shell scripting and Oracle SQL
• Strong knowledge of Java, C++, Python
• Adept at system troubleshooting and problem-solving

Certifications

• Oracle Certified Professional, Java SE 8 Programmer
• Certified UNIX System Administrator
• English - Native
• Spanish - Conversational

Resume tips for Production Support Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Production Support Engineer resume tips. We collected the best tips from seasoned Production Support Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your technical skills: As a Production Support Engineer, you should have a strong understanding of various technologies and software. Make sure to list these in your resume, mentioning specific tools or programming languages that you are proficient in.
• Showcase problem-solving skills: Production Support Engineers are often tasked with resolving complex issues. Use examples of problems you've solved in previous roles to show off this key skill.
• Include certifications: Any relevant certifications you hold, such as ITIL or PMP, can make you stand out to potential employers. Don't forget to list these in your resume.
• Detail your experience: Clearly outline your work history in your resume, focusing on roles that involved production support. Use bullet points to detail your responsibilities and achievements in each role.
• Proofread your resume: Production Support Engineers must pay close attention to detail to avoid costly mistakes. Show your proficiency in this area by presenting a resume free of grammar and spelling errors.

Production Support Engineer Resume Summary Examples

Using a resume summary or objective in your Production Support Engineer resume gives potential employers a snapshot of your skills, experience, and career goals. It can quickly demonstrate whether or not you’re a good fit for the position. The summary or objective is often the first thing an employer will read, and it can persuade them to continue reading the rest of your resume. It provides an opportunity to sell your qualifications right at the beginning of your resume. In concise terms, this section could highlight your experience in production support, your prowess in problem-solving, leading teams, or expertise with specific technologies or industries. For those with a large amount of relevant experience, the summary will be best, summarizing key experiences and skills. For those who have less experience or are switching careers, an objective can show ambition and potential. For Example:

• An experienced Production Support Engineer with a proven track record in maintaining, fixing and optimizing production lines for major manufacturers across multiple industries. Proficient with CAD tools and automation systems.
• A reliable Production Support Engineer with a deep knowledge of mechanical processes. Proven ability to manage manufacturing workflows, ensure adherence to quality standards, and implement improvements to enhance production efficiency.
• Highly skilled Production Support Engineer with vast experience in leading teams in a fast-paced manufacturing environment. Skilled in troubleshooting production issues and applying innovative solutions to reduce downtime and boost productivity.
• An accomplished Production Support Engineer with 5+ years experience specializing in electronic manufacturing. Possesses strong technical skills in product development, manufacturing support and process design leading to increased productivity and efficiency.
• Detail-oriented Production Support Engineer experienced in pharmaceutical and biotech production lines. Demonstrated skills in problem-solving, process improvement, and ensuring compliance with regulatory requirements. Knowledgeable about GMP and FDA regulations.

Build a Strong Experience Section for Your Production Support Engineer Resume

Building a strong experience section for a Production Support Engineer resume is vital for several reasons: 1. Demonstrates Qualifications: Your experience will show potential employers that you have already successfully performed the job in the past, providing concrete examples of your skills and abilities. 2. Shows Career Progression: Clearly defined roles, responsibilities, and achievements can showcase your career progression. This can exemplify that you are motivated, dedicated, and can handle increased responsibilities. 3. Highlights Relevant Skills: The experience section is a great place to highlight your relevant skills in a real-world context. This aids recruiters in quickly identifying whether you possess the skills needed for the role. 4. Proves Your Value: Presenting successful projects, results, and impacts in your experience section can demonstrate your worth to a potential employer. 5. Sets You Apart: A well-crafted experience section can distinguish you from other similar-level candidates. Your unique experiences can provide you with a competitive edge. 6. Meets Expectations: Many job postings will list required or preferred experiences. Addressing these within your experience section can show employers that you meet their criteria. Remember, it's not just about listing your previous jobs, but rather showcasing your achievements, skills, and value through them. For Example:

• Managed and delivered application support, resulting in minimal disruptions, incident detection, and resolving critical issues on time.
• Successfully designed, implemented, and scaled IT production support solutions across diverse industries and technologies.
• Played a key role in troubleshooting production issues, reducing downtime by 60%.
• Maintained close coordination with the team to ensure continuity of services and immediate resolution of problems.
• Collaborated with multiple cross-functional teams to streamline the application production support process, resulting in improved operational efficiency.
• Upgraded software and hardware components as per the production requirements, resulting in a 30% increase in system performance.
• Provided 24x7 support for critical issues, ensuring high uptime and reliability of production systems.
• Managed production servers, application modules, and databases to improve system efficiency and PROD stability.
• Acted as a pivotal member of the change control board responsible for reviewing and implementing system modifications and upgrades.
• Led the coordination efforts with the development team to resolve production defects, reducing the incident resolution time by 50%.

Production Support Engineer resume education example

A Production Support Engineer typically needs a bachelor's degree in engineering, specifically in mechanical, electrical, manufacturing, industrial or chemical engineering. Other relevant fields of study may include automation, operations technology, or computer science. In some cases, a high school diploma and relevant work experience may be enough to qualify for some positions. Aside from formal education, a Production Support Engineer should have strong problem-solving skills, a good understanding of manufacturing processes, and knowledge of relevant software and systems. Some employers may also prefer candidates with a master's degree or experience with specific industry regulations. Advanced positions may require a Professional Engineer (PE) certification. Here is an example of an experience listing suitable for a Production Support Engineer resume:

• B.Sc. in Computer Science, Massachusetts Institute of Technology, 2015 - 2019
• Certification in Network Administration, Cisco Networking Academy, 2020
• Advanced Diploma in Systems Analysis, Stanford University, 2019 - 2020
• Certification in Cloud Computing, Amazon Web Services, 2021

Production Support Engineer Skills for a Resume

Adding skills to your Production Support Engineer resume is important for several reasons. 1. Stand out from the competition: Your unique set of skills can distinguish you from other applicants who may have similar experiences or education. 2. Show your relevance: The skills you list can show a prospective employer that you are up-to-date with the latest trends and technologies relevant to the role. 3. Showcase your abilities: Simply stating your past roles can show what you have been responsible for, but listing specific skills can demonstrate what you are capable of doing. 4. Tailor your fit: By listing skills that are specifically relevant to the job you're applying for, you can show that you are a perfect fit for the role. 5. Demonstrate your value: The skills you have can be direct indicators of your ability to add value to the organization. 6. Highlight your versatility: If you have a wide range of skills, it indicates that you are adaptable and versatile. 7. Increase chances of passing Applicant Tracking System: Many organizations use automated systems to screen resumes. Including relevant skills will increase the chances of your resume being shortlisted. 8. Enable keyword matching: Job descriptions often contain specific skills required for the role. By using the same language in your resume, you can easily show that you meet their criteria. Soft Skills:

• Problem-Solving Ability
• Excellent Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability
• Attentiveness to Details
• Critical Thinking
• Time Management
• Decision-Making
• Customer Service Orientation
• Equipment Troubleshooting
• Process Optimization
• Software Development
• Quality Assurance
• Technical Documentation
• Network Administration
• Database Management
• Systems Testing
• Hardware Maintenance
• Project Management

Common Mistakes to Avoid When Writing a Production Support Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Production Support Engineer resume

• Showcase any relevant engineering degree or certification you have in your field of expertise. This is often crucial for production support engineer positions.
• Highlight your technical skills. As a production support engineer, you're expected to have extensive knowledge in various areas. These may include problem-solving skills, knowledge in programming languages, network security, operating systems, and databases.
• Demonstrate your experience with proven success in previous roles. This could be in the form of increasing efficiency, reducing downtime, or contributing to key projects.
• Detail any troubleshooting or problem-solving successes. Employers would definitely want an engineer who can meticulously address and fix system issues in a timely manner.
• Mention any experience with team management or leadership, if applicable. Some production support engineer positions require coordinating with other team members or leading a team.
• Include interpersonal and communication skills. These are important as you might often need to liaise with other teams, clients, or provide technical assistance to non-technical colleagues.
• Present your ability to work under pressure and prioritize tasks. Production support engineering often involves dealing with various issues at once, some of which may need immediate attention.
• State your availability. As production support engineers may need to provide off-hours support or be on-call, the potential employer would like to know about your flexibility.
• Certifications or ongoing professional education are always a plus as they show commitment to the field.

• ResumeBuild
• Production Support Engineer

5 Amazing production support engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, production support engineer: resume samples & writing guide, xaviero thompson, employment history.

• Develop, maintain, and optimize production processes
• Provide technical guidance and support to other engineers
• Implement and maintain production standards

Do you already have a resume? Use our PDF converter and edit your resume.

• Develop and maintain system and application configurations
• Analyze and improve production processes
• Collaborate with other teams to ensure successful delivery of projects
• Train and mentor junior engineers
• Ensure compliance with industry and company standards

Barry Ingram

• Troubleshoot production issues and identify root cause
• Monitor system performance and ensure availability of services
• Perform system and application performance tuning
• Create and maintain technical documentation
• Develop automation scripts to improve efficiency

Tony Daniels

• Analyze and resolve complex technical problems

Professional Summary

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

production support engineer Job Descriptions; Explained

If you're applying for an production support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

production support engineer

• Work with various IT teams and business users to ensure availability and zero downtime of applications before/during market hours.
• Attending production calls from operational users, troubleshooting and resolving issues of related applications.
• Performing Production Data Fixes in case of any failures/bugs with prior go ahead from operational users.
• Coordinate with Application Development Team to successfully deploy releases in Production environments.
• Support and execute Offer for Sale monthly activities and services.
• Support for Gold ETF trading and performing the activities required.
• Support end-of-day and end-of-month batch processes.
• As a shift lead, I am responsible for shift rotation/issues in my project
• Provided end user support for Service Now Application
• Responsible for Maintaining the tickets/RITMs/Problem Tickets
• Handling P1 tickets and end user issues 
• Monitoring/scheduling/start/stop autosys jobs 
• Responsible for providing the day to day status of Tickets/Issues which are unresolved
• Application Performance monitoring, System and Application process monitoring.
• Over 7 years of programming experience as an Oracle PL/SQL Developer in Analysis, Design and Implementation of Business Applications using the Oracle Relational Database Management System (RDBMS).
• Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
• Experience with Data flow diagrams, Data dictionary, Database normalization theory techniques, Entity relation modeling and design techniques.
• Perform daily System checks & Monitor   application, databases, and business batch processes.
• Handled the day-to-day processing and decoding of international SMS, multimedia messaging services and landline SMS for further processing by our Billing stakeholders. 
• Performed system administration tasks such as backup and recovery to ensure that the Production servers are in good condition and worked as per expectation. 
• Coordinated with equipment suppliers regarding trouble and maintenance of storage equipments and Production servers. 
• Automation of daily repetitive & time-consuming manual tasks.
• Implement controls to provide security for operating systems and  softwares using tools like Nagios.
• Implement and perform preventive maintenance  of  hardware and software using Bash scripting and timely Audits. 
• Document procedures for hardware and software installations, start-up, shut down and  troubleshooting of products (MOPs and RCAs). 
• Perform data Backups and disaster recovery operations. 
• Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations. 
• Set up Database clusters (Oracle RAC), backups and  recovery processes. 
• Installed and coordinated installation of modified hardware and software remotely on customer locations. 

production support engineer Job Skills

For an production support engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Network Administration
• System Administration
• Cloud Computing
• System Monitoring
• Troubleshooting
• Network Security
• Software Debugging
• Virtualization
• Programming
• IT Infrastructure
• Firewall Configuration
• DNS Configuration
• Network Protocols
• System Architecture
• Hardware Maintenance
• Data Backup
• Cloud Storage

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your production support engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Nathan Austin

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your production support engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Provide technicall guidence an support to othe engineers.
• Develp automtion scrips too improce efficiancy.
• Developp, maintaain, annd optimizee productionn processess.
• Colaborate wit othr teams to ensur successfull delivery of projectz.
• Tran and menter juniour engeneers.
• Developp, maintane, an' optimizee production processes.
• Deign and implemetn prodction systems.
• Deveop automation scripts too imporve effeciency.
• Tran and menter junior engeneers.

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

production support engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an production support engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Esteemed Recruitment Team

I am writing to express my interest in the Associate Production Support Engineer position at GE. As a Production Support Engineer with 2 years of experience in Engineering myself, I believe I have the necessary skills and expertise to excel in this role.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Analytical and Organization that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Engineering to the role and contribute to your organization's success.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Engineering field?

Check out our other resume of resume examples.

• Site Reliability Engineer Resume
• Senior Engineer Resume
• Quality Engineer Resume
• Qa Manager Resume
• Project Engineer Resume
• Product Engineer Resume
• Product Development Engineer Resume
• Petroleum Engineer Resume
• Noc Engineer Resume
• Engineering Intern Resume
• Mechanical Design Engineer Resume
• Manufacturing Engineer Resume
• Industrial Engineer Resume
• Industrial Designer Resume
• Electrical Engineer Resume
• Devops Engineer Resume
• Entry Level Engineer Resume
• Chemical Engineer Resume
• Structural Engineer Resume
• Mechanical Engineer Resume
• Quality Control Resume
• Geotechnical Engineer Resume
• Engineering Resume
• Civil Engineer Resume
• Construction Architect Resume
• Engineer In Training Resume
• Entry Level Mechanical Engineer Resume

FIND EVERYTHING YOU NEED HERE.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)

If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...

Avoid These 3 Resume Mistakes at All Costs

Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

Build your Resume in 15 minutes

Production Support Engineer Resume Examples

Writing a great production support engineer resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own production support engineer resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the production support engineer job you're after.

or download as PDF

Essential Components for a Production Support Engineer's Resume

A Production Support Engineer's resume is a critical document that highlights their expertise in maintaining and enhancing production systems. It should effectively showcase their problem-solving skills, technical knowledge, and experience in ensuring operational efficiency. A well-structured resume can distinguish a candidate in a competitive job market. Below, we delve into the essential sections of a resume, their significance, and how to optimize them for a Production Support Engineer role.

Contact Information

At the top of your resume, include your Contact Information to allow potential employers to reach you easily. This should be current and include your full name, phone number, and a professional email address. Depending on the job's location or requirements, you may also add your address, LinkedIn profile, or Skype ID. Position this section prominently for visibility.

Objective Statement

The objective statement is your professional pitch. It should be concise and tailored to the role you're applying for, emphasizing how your skills and experience align with the company's needs. Avoid clichés and incorporate keywords from the job description to pass through ATS filters.

Skills and Competencies

List your technical skills, such as programming languages and database management, as well as soft skills like communication and teamwork. Provide context by mentioning how you've applied these skills in past roles.

Work Experience

Detail your professional history in reverse chronological order, focusing on responsibilities and achievements relevant to production support. Use action verbs and quantify your successes to demonstrate your impact.

Education and Certifications

Include your educational background and any certifications that enhance your qualifications as a Production Support Engineer. Highlight any additional courses or self-taught skills that show your commitment to continuous learning.

Technical Proficiencies

Showcase your expertise in production operations, software management, and data analysis. Mention any industry-specific knowledge and provide examples of how you've applied these proficiencies in practice.

Achievements and Awards

Highlight your accomplishments and any recognition you've received. Quantify your achievements to provide a clear picture of your contributions and capabilities.

By incorporating these elements into your resume, you'll present a compelling case for your candidacy as a Production Support Engineer. Remember to tailor your resume for each application, ensuring it aligns with the job description and showcases your most relevant qualifications.

Related Resume Examples

• Production Support Analyst
• Production Engineer
• Support Engineer
• Desktop Support Engineer
• Network Support Engineer
• Remote Support Engineer

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

Production Support Analyst Resume Examples

Are you looking for advice on creating a resume for a Production Support Analyst? Writing a resume for this position can be tricky because you must include the right information and make sure that it’s easy to read and understand. This guide will provide you with tips on how to write a Production Support Analyst resume that stands out, as well as examples of successful resumes to use as a reference. With this guide, you can be sure that your resume is tailored perfectly to the role you are applying for and that you can rise above the competition.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

Production Support Analyst

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Production Support Analyst with a wide range of technical and problem- solving skills. I have a solid background in computer systems and software, as well as the ability to effectively troubleshoot system- related issues. I have excellent communication skills, both written and verbal, and am comfortable working with users of all levels. I am highly organized and detail- oriented, and possess strong analytical and problem- solving abilities.

Core Skills :

• Proficient in various computer systems and software
• Troubleshooting and problem solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and within a team
• Proficient in database management, system maintenance and security
• Highly organized and detail- oriented

Professional Experience : Technical Support Analyst, ABC Company, 2014 – Present

• Provide technical support to end users on various computer systems and software
• Troubleshoot system related issues and provide solutions
• Maintain and update existing computer systems, databases and related software
• Test and debug new and existing computer systems and software
• Assist in the installation, configuration and implementation of new systems
• Develop, document and maintain system and process documentation

Technical Support Analyst, XYZ Company, 2011 – 2014

• Provided technical support to end users on various computer systems and software
• Troubleshot system related issues and provided solutions
• Assisted in the installation, configuration and implementation of new systems
• Developed and maintained system and process documentation
• Monitored and maintained system security
• Implemented new system changes and upgrades

Education : Bachelor of Science in Computer Science, University of ABC, 2008- 2011

Create My Resume

Build a professional resume in just minutes for free.

Production Support Analyst Resume with No Experience

Recent college graduate with a degree in Computer Science, offering excellent problem- solving and troubleshooting skills and looking to apply these skills in a Production Support Analyst role.

• Excellent problem- solving and troubleshooting
• Strong customer service and communication skills
• Proficient in various software, including Microsoft Office
• Understanding of various programming languages, such as Java
• Ability to multi- task, prioritize and manage time effectively
• Proficient in process improvement and documentation

Responsibilities

• Monitor and maintain production systems to ensure peak performance
• Troubleshoot and resolve system and network issues
• Perform system updates, upgrades and maintenance
• Develop and document system processes and requirements
• Provide technical support for users
• Develop and maintain documentation for production systems
• Collaborate with internal teams to ensure production environment is optimized

Experience 0 Years

Level Junior

Education Bachelor’s

Production Support Analyst Resume with 2 Years of Experience

A highly organized and detail- oriented Production Support Analyst with two years of experience in troubleshooting and resolving production issues. Exceptional analytical and problem- solving skills with a proven track record of resolving customer problems quickly and efficiently. Excellent communication skills with the ability to interact with end users and make decisions in a fast- paced environment.

• Troubleshooting production issues
• Resolving customer problems
• Documentation of processes
• Problem- solving skills
• Analytical thinking
• Communication and interpersonal skills
• Time management
• Prioritization
• Team collaboration

Responsibilities :

• Troubleshoot and resolve production issues in an efficient and timely manner.
• Identify and document the root cause of production issues and provide solutions to prevent future occurrences.
• Liaise with other departments to ensure that all production processes are running smoothly.
• Monitor production system performance and take corrective actions when necessary.
• Create and maintain technical documentation for production processes.
• Develop and implement strategies to improve production performance.
• Provide technical support to end users regarding production processes.
• Analyze user feedback to identify areas for improvement in production processes.
• Work closely with other team members to ensure that production goals are met.

Experience 2+ Years

Production Support Analyst Resume with 5 Years of Experience

A highly experienced Production Support Analyst with over 5 years of experience providing operational and business- critical IT support in a wide range of industries. Possesses strong technical knowledge and excellent customer service skills. Experienced in troubleshooting, incident management and root cause analysis, as well as developing and maintaining processes and procedures. Demonstrated ability to work well under pressure, solve problems quickly and efficiently, and ensure compliance with best practices.

• Technical problem solving
• Incident management
• Root cause analysis
• IT operations
• Business process improvement
• Network troubleshooting
• Excellent customer service
• Process documentation
• Responding to user inquiries and requests for technical support
• Identifying, analyzing, and resolving technical issues
• Troubleshooting network, hardware, and software issues
• Documenting incident reports and root cause analyses
• Developing, maintaining, and updating processes and procedures
• Ensuring compliance with security and best practices
• Developing and monitoring system performance
• Performing system maintenance and upgrades

Experience 5+ Years

Level Senior

Production Support Analyst Resume with 7 Years of Experience

Motivated and organized Production Support Analyst with 7 years of experience in IT service management. Proven ability to research, analyze, and troubleshoot technology- related issues. Skilled in identifying, isolating and resolving hardware, software and application problems. Adept at providing excellent customer service and maintaining technical knowledge.

• Troubleshooting
• Systems Analysis
• Technical Support
• Hardware/Software Installation
• IT Service Management
• Customer Service
• Systems Administration
• Performing on- call and remote problem solving, troubleshooting and debugging of hardware and software related issues.
• Identifying and isolating hardware and software issues, then researching and resolving them.
• Providing timely and efficient response to customer inquiries via telephone and email.
• Updating systems and programming as needed.
• Maintaining a knowledge base of technical problems and solutions.
• Managing and tracking user accounts, permissions, access rights, and storage allocations.
• Installing, configuring, and upgrading hardware and software components.
• Monitoring and maintaining system performance.

Experience 7+ Years

Production Support Analyst Resume with 10 Years of Experience

Highly organized and detail- oriented Production Support Analyst with 10 years of experience providing technical support to critical production and operations systems. Proven ability to troubleshoot and repair complex problems by utilizing advanced technical skills and in- depth knowledge of production processes. Skilled in patch and release management, system configuration and documentation, and software installation and testing. Expert in problem resolution and customer service.

• Network Administration
• Systems Troubleshooting
• Software Design & Testing
• Database Management
• System Configuration
• Hardware & Software Support
• Release & Patch Management
• System Documentation
• Problem Resolution
• Provided technical support and assistance to production and operations systems and users
• Resolved hardware, software, and network problems in a timely manner
• Installed, tested, and configured hardware and software components
• Developed and maintained system documentation
• Performed patch and release management for application and system updates
• Monitored system performance, efficiency, and security
• Created reports and analyzed system data to determine trends
• Maintained database integrity and security through database management
• Provided technical assistance to end- users in person and remotely via telephone and email

Experience 10+ Years

Level Senior Manager

Education Master’s

Production Support Analyst Resume with 15 Years of Experience

A highly experienced and motivated Production Support Analyst with fifteen years of experience in identifying and resolving technical issues, system upgrades, and troubleshooting. Possess excellent problem solving and customer service skills. Expert in installing, configuring and maintaining software applications, network services and IT infrastructure. Possess strong organizational, interpersonal and communication skills.

• Network Operations
• Software Configuration
• Data Analysis
• Troubleshooting & Problem Solving
• IT Infrastructure Maintenance
• System Upgrades
• Monitor, analyze and troubleshoot production systems
• Provide technical support to users and resolve system issues
• Perform upgrades and patches to improve system performance
• Install, configure and maintain software applications
• Develop and maintain network services
• Ensure system security through the installation of security patches
• Analyze system data and develop reports
• Implement new technologies and solutions to improve system performance
• Develop and maintain strong relationships with internal and external customers

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Production Support Analyst resume?

A Production Support Analyst is an IT professional responsible for managing applications, databases, and systems. They provide technical support and troubleshooting for software and hardware issues, ensuring that applications and servers run smoothly. A well-crafted Production Support Analyst resume should showcase a candidate’s problem-solving, communication, and technical skills.

Here are some elements to consider when crafting a Production Support Analyst resume:

• Experience with software, hardware, and network troubleshooting and maintenance
• Knowledge of Windows, Linux, and/or Mac operating systems
• Familiarity with scripting/programming languages (e.g., Python, C#, Java)
• Ability to analyze system performance and recommend solutions
• Hands-on experience with application and database server administration
• Working knowledge of enterprise systems such as ERP and CRM
• Proficient in documenting processes, plans, and procedures
• Outstanding customer service and communication skills
• Demonstrated record of successful system deployments and implementations
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize tasks effectively
• Ability to stay up-to-date with advances in technology

What is a good summary for a Production Support Analyst resume?

A Production Support Analyst is an IT professional responsible for maintaining the daily operations of computer systems. A good summary for a Production Support Analyst resume should highlight the candidate’s experience in troubleshooting technical issues, managing IT infrastructure, and developing and implementing software solutions to ensure system stability and reliability. The summary should also list the candidate’s ability to provide technical support to end-users, as well as the skills that make them an effective team leader and communicator. Candidates should also include any certifications, training, or other qualifications that demonstrate their knowledge and expertise in the field. Finally, the summary should emphasize their dedication to staying up-to-date with new technologies, software development processes, and emerging industry trends.

What is a good objective for a Production Support Analyst resume?

A Production Support Analyst is responsible for providing technical assistance and support to customers and clients who use the company’s products or services. They troubleshoot issues, document any issues, and provide resolutions. An effective resume objective for a Production Support Analyst should reflect the candidate’s ability to analyze issues, solve problems, and work with customers in a professional manner.

Here are some examples of good objectives for Production Support Analysts:

• Working as a Production Support Analyst to provide excellent customer service and technical assistance to clients and customers.
• Seeking a Production Support Analyst position to utilize my customer service and problem-solving skills to provide support on software and hardware issues.
• To obtain a Production Support Analyst role to use my knowledge of software and hardware to help customers with their technical issues.
• Aiming for a Production Support Analyst position to use my customer service and troubleshooting skills to provide timely and efficient resolution of any technical problems.
• Looking for a Production Support Analyst role to leverage my knowledge of IT systems to provide technical support and customer service.

How do you list Production Support Analyst skills on a resume?

When it comes to listing Production Support Analyst skills on a resume, it’s important to highlight your experience and abilities in the areas of problem solving, troubleshooting, and technical support. Below are some of the key skills that can be beneficial to include in your resume.

• Knowledge of IT systems and applications: Production Support Analysts must have a good understanding of the various operating systems, programming languages, and software used in their field.
• Troubleshooting experience: Analysts must be able to quickly diagnose problems and create solutions in order to keep production running smoothly.
• Communication skills: Production Support Analysts must be able to effectively communicate with others, both verbally and in writing.
• Attention to detail: Analysts must be able to pay close attention to detail and have the ability to detect even the smallest errors.
• Time management skills: Production Support Analysts must be able to manage their time effectively in order to complete tasks quickly and efficiently.
• Organizational skills: Analysts must be able to organize information in a manner that is easy to access and understand.

By including these skills on your resume, you can demonstrate your qualifications as a Production Support Analyst and make yourself stand out from the competition.

What skills should I put on my resume for Production Support Analyst?

For a Production Support Analyst, there are many skills to include on a resume. Depending on the company and job requirements, the skills required may vary. Here are some of the common skills a Production Support Analyst should have:

• Familiarity with Agile methodologies: A Production Support Analyst must be familiar with Agile development and project management methods. This allows them to assist in day-to-day operations, as well as create and implement plans for the successful execution of projects.
• Good problem-solving skills: A Production Support Analyst must be able to identify, analyze, and solve problems in an efficient manner. This includes troubleshooting system issues and resolving customer service questions.
• Excellent communication skills: A Production Support Analyst must be able to communicate effectively with both technical and non-technical stakeholders. This includes being able to listen and understand customer requirements, explain technical concepts to non-technical people, and collaborate with colleagues.
• Knowledge of IT systems and databases: A Production Support Analyst must have a good understanding of IT systems and databases. This includes being familiar with different operating systems, programming languages, and database concepts in order to troubleshoot and support IT systems.
• Technical writing skills: A Production Support Analyst must be able to write technical documents and project plans. This includes being able to create detailed documents explaining system designs and writing instructions for users.
• Detail-oriented: A Production Support Analyst must be very detail-oriented in order to identify and address any issues that may arise. This includes being able to analyze large amounts of data, locate errors, and develop solutions.
• Ability to multitask: A Production Support Analyst must also be able to multitask and work on multiple projects at the same time. This includes being able to prioritize tasks and manage time effectively.

By including these skills on a resume, a Production Support Analyst can demonstrate their knowledge and experience

Key takeaways for an Production Support Analyst resume

An effective Production Support Analyst resume should highlight your technical proficiency and experience with supporting business systems and processes. Additionally, your resume should include examples of how you have served as a liaison between IT departments and business users to ensure the smooth flow of operations.

In order to properly showcase your skills and experience, there are key takeaways for an effective Production Support Analyst resume.

• Start with a Strong Summary Statement – Your summary statement is your first opportunity to make an impression on the hiring manager. Use it to highlight your most relevant experience and skills that are relevant to the position.
• List Your Technical Experience – An effective Production Support Analyst resume should showcase your proficiency with various software and systems including ERP, CRM, and supply chain management tools. Include specific examples of how you have used these tools to resolve issues and maximize efficiency.
• Highlight Your Problem-Solving Skills – The ability to quickly and efficiently resolve IT issues is essential for any Production Support Analyst role. Showcase your problem-solving skills by including examples of how you have identified and remedied the root cause of IT problems.
• Demonstrate Your Interpersonal Skills – As a Production Support Analyst, you will be responsible for bridging the gap between IT and business users. Include examples of how you have effectively communicated with users to ensure the smooth flow of operations.

By following these key takeaways, you can create an effective Production Support Analyst resume that will help you stand out from the competition and land the job.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Customer Service

Application Production Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the application production support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Consult with users, management, and technical personnel to clarify business issues, identify problems and suggest changes/solutions
• Diagnose SQL errors & Qlikview generated scripts
• Responsible for Qlikview repository and catalog migrations between environments
• Support existing Qlikview dashboards and BI Publisher reports
• Liaise with vendor (Moody’s) for priority 1 support related issues
• Diagnose connectivity issues relating to middleware across multiple database sources
• Manage infrastructure and environment implementation across all IHC work streams
• Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
• Provide ongoing internal reporting of performance measures and service levels
• Champion and promote service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction
• Manage and coordinate hot fix and maintenance releases
• Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams
• Develop, implement and/or improve the application production support knowledge management respository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted
• Provide support to the business during day-to-day activities and ad-hoc requests
• Perform compliance and audit functions which includes meeting with auditors and presenting application functions and reports being audited
• Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches and update production support documentation
• Trouble-shooting production incidents requiring detailed analysis of issues on web and desktop applications, Autosys batch jobs, and databases (both relational and VSAM for mainframe)
• Analyze production issues to determine root cause and provides fix recommendations to the development team
• Support applications in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application
• Create, develop, and track solutions to application errors reported
• Note interruptions or bugs in operation and carry out mitigation / problem management
• Excellent hands-on knowledge of Unix, Linux and Oracle environments
• Strong ability to network and establish contacts throughout the organization
• Good time management skills – ability to thrive in high pressure or tight schedule
• Strong ability to research and find technical solutions via technical community collaboration
• High caliber team player, self-starter and ability to work independently
• Knowledge in US regulatory is a big
• Attention to details
• Good communication skills in English – verbal and written
• Analytical skills to collect, organize, and analyze data and amounts of information with attention to detail and accuracy
• Ability to work with different teams to meet timely objectives

12 Application Production Support resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, junior application production support specialist resume examples & samples.

• Physical Demands/Work Environment: Very good working conditions. Physical demands may include minimal to moderate handling of computer equipment including, but not limited to, desktop PCs, laptops, storage devices and server equipment
• A Bachelor’s degree or equivalent experiences with major or minor in Computer Science or related field
• A Minimum of three years experience in business systems development, methods and tools or a specialty function or have demonstrated the necessary proficiencies to function as a intermediate level capacity
• The ability to interface with business systems users to identify needs and assist in implementation; strong communication, project management and problem solving skills; knowledge of the systems development life cycle; leadership ability; and a willingness to take appropriate risk

Senior Application Production Support Specialist Resume Examples & Samples

• Have an good knowledge of the project lifecycle
• Excellent working knowledge of the change, problem and release procedures used in the Group
• Typical qualifications may include an undergraduate degree

Application Production Support Specialist Resume Examples & Samples

• Ability to prioritise work to successfully deliver service to agreed levels in a diverse and constantly changing technical environment
• Have a knowledge of the project lifecycle
• Problem solving and resolution skills
• Proven experience in an IT role
• Strong working knowledge of the change, problem and release procedures used in the Group
• Good knowledge of risk management, configuration management, and disaster recovery e.g. SIGMA / ITIL

Analyst, Application Production Support Resume Examples & Samples

• Understanding all the database components, and their dependencies and integration processes (mainly Oracle databases and MS SQL Server to a lesser extent)
• Responsible for Axiom application support
• Responsible for general database support, including the daily system health check, batch process monitoring and issue fixing, and software maintenance along with IT Infrastructure resources
• Supporting new components developed by the Application Development teams, including but not limited to proposing solutions during the design and development phases, ensuring the quality of these components by performing code review and performance checking before production deployment, performing the installation in production environment, and trouble-shooting and correct bugs/issues (along with the developers and IT Infrastructure resources as needed)
• Supporting business users, functional teams and technical data consumer users, such as providing database information, training users, helping the data search and mining needs, and troubleshooting database related issues for consumer applications
• Following strictly the company’s rules and procedures to track issues diligently and make changes in production environment properly
• Creating and maintaining knowledge base for the team, including general system architecture, application production supporting document, good practice, and coding standard and conventions
• Bachelor degree in computer science or related fields
• At least 3 years successful development with support work experience in database and ETL area
• Excellent knowledge & practice on Oracle SQL and PL/SQL. Must be strong in database procedures maintenance
• ETL Experience (Informatica preferred)
• Familiar with CA AutoSys configuration and troubleshooting process
• UNIX scripting knowledge
• Understanding Waterfall development lifecycle and CMMi methodology
• Axiom application knowledge is a plus
• Financial / Banking industry experience is a plus

Application Production Support Resume Examples & Samples

• Responsible for the successful delivery of business intelligence availability via Qlikview to the IHC Risk and Finance business communities
• Diagnose SQL errors & Qlikview generated scripts
• Liaise with vendor (Moody’s) for priority 1 support related issues
• 2 or more years of hands on business intelligence experience
• 2 or more years with hands on usage of at least one or more leading RDBMS e.g. Oracle, DB2, Sybase, Teradata or SQL Server
• Exposure to Banking industry is a plus
• Good command of English - verbal and written communication skills: Be able to communicate with team mates, users and managers with ease. Ability to work in a multi-cultural environment
• Familiarity with JavaScript & Unix scripting
• Experience managing end-to-end test and build environment
• Database Administration skills ( Oracle )
• Advanced SQL skills
• Knowledge in US regulatory is a big plus
• Proven knowledge and experience in Informatica ETL / DQ systems
• Excellent communication skills
• Hands on approach
• Self-motivated, and result driven
• Supporting the production environment which involves solving issues as they appear
• Being proactive with regards to catching problems before they negatively impact production
• Highly visible within the business as production systems are the main focus
• Troubleshooting as problems may arise that require a thorough analysis to locate and address the root cause
• On - call as support calls are handled on a 24 hour basis
• Perform complex conceptual analyses and work within multiple teams to accomplish the task
• 2+ years SQL Server experience
• 2+ years writing / debugging SQL code
• Excellent communication skills are a must as working with users and co-workers includes any and all of the following; email, telephone, and instant messaging
• Prior work experience within Web Development - C#/VB.NET experience
• ITIL experience and process familiarity
• Prior experience with SQL Server 2008 / 2012

Application Production Support Manager Resume Examples & Samples

• Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customer satisfaction
• Use project management best practices to support and guide staff project and maintenance related activities
• Responsible for performance management of direct reports, career development and creation of development opportunities to meet the needs of direct report employees
• Serve as a user experience advocate and the escalation point for application support issues
• Provide accurate capital and expense forecasts, and will participate in the development of organizational strategies
• Expertise in Linux Skills
• Thorough understanding of Pearl Coding
• Experience/exposure with XML / JSON Web Services ( RESTful)
• Ability to lead outage and issue management with urgency when these situation occur
• Familiarity with Virtualization
• Experience of Agile/Scrum software development
• Internals of Linux, Docker containers will be a plus

VP, Application Production Support Resume Examples & Samples

• Supervision and technical leadership to manage production support team on day to day basis to oversee SLA metrics
• Drive Root Cause identification, preventive measures, tracking to implementation
• Identify and drive opportunity for service improvement
• Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
• Drive and work closely with change, build and infra teams to improve application stability and future enhancements/upgrades
• To provide on call support for any escalations/major incidents
• Work closely with business and development partners to improve LPL service delivery
• Refine existing monitoring processes and methods to improve issue detection; be able to identify patterns and anomalies that may affect stability, performance, or incorrect data
• Develop measurement criteria and KPI and tools to monitor and drive continuous improvements
• Work closely with client operational support teams to provide guidance on application support, respond to operational issues and develop tools to improve operational support capabilities
• Communicate regularly with management on team, support and/or project status, escalate issues as needed
• Bachelors or higher degree; qualifications in Computer Science or IT is preferred
• At least 10 years of total IT experience including Application Support
• Strong technical and troubleshooting skills in multiple technology domains
• Enterprise/mid-sized software support or delivery experience required. Strong preference for support and delivery experience in the Financial Services industry
• Should have strong leadership qualities and managed at least a team size of 20
• ITIL background
• Excellent analytical, and problem-solving skills
• A focus on customer satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail
• Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment
• Unwillingness to accept status quo and a passion for driving continuous improvement
• Off-hour availability for production emergencies to oversee production fixes as needed
• Ability and experience in managing customer expectations and drive consensus among team members
• Provide production support for medium and highly complex applications
• Prepare and coordinating communications to stakeholders
• Support application releases requiring execution of Autosys jobs, Unix and database script execution as well as interfacing with business team/s
• Bachelor degree in Computer Science, Information Systems, Mathematics, Engineering or related field, or equivalent work experience
• 5 years Unix experience
• Intermediate Level Unix expertise – navigation, scripting, command level
• Sybase/Oracle databases (medium level expertise w/SQL)
• Experience in a fast-paced production environment and the ability to handle multiple, simultaneous problems with changing priorities
• Knowledge of enterprise database concepts
• Remedy or other ticketing system (ticket life cycle)
• Autosys or other job scheduling system (Debugging failed job)
• Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support
• Support application releases
• Mortgage industry expertise – underwriting, finance, etc
• Understanding of basic Network and Web/e-Commerce technologies is highly desirable
• Study business processes in client or host unit and how they are automated
• Examine business processes in unit to determine how they could be automated
• Suggest best practices for smooth operation
• Works with users of application that automates or executes their business processes
• May be required to develop data extractions or develop reports from requests or requirements stated by clients
• Use database, report writer, data mart, or specialized applications to generate reports or analyses
• Support Application & Coordinate Application setup in DEV/SIT/ISIT/UAT/IUAT
• May support application(s) in production
• Note interruptions in lower environments that could translate into production issues and review methodology/process to prevent happening
• Will be tasked to deliver workflow for proactive monitoring
• Track issues and report periodically to group charged with monitoring uptime and efficiency of production application
• Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production
• Will be assigned small projects for completion
• Should be able to work in a matrixed environment
• Knowledge of Operating Systems, Middleware, DB , WebServers, one or more batch control
• Must be a very strong team player and should be able to work with little supervision
• Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues
• Good communication skills both verbal and writing with the ability to discuss issues with users
• Experience in supporting all phases of SDLC
• Experience supporting applications in a UNIX environment
• Understanding of database concepts
• Knowledge of UNIX Shell and Korn scripting for automation of tasks
• Experience with Autosys job management for scheduling, monitoring, and reporting. port Analyst

Application Production Support Manager, IT Resume Examples & Samples

• Champion incident, problem and change best practices
• Create and maintain appropriate coordinated ticket management system, escalation and applicable ITIL based processes
• Develop, implement and/or improve the application production support knowledge management respository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted
• Responsible for performance management of direct reports and the overall evaluation of technical support performance
• Monitor production systems reliability, availability, and maintainability and escalate critical issues for resolution
• Develop data extractions or develop reports from requests or requirements stated by clients, and to investigate data related issues
• Track and appropriately escalate production issues & report periodically to group charged with monitoring uptime and efficiency of production application
• Support tasks to include alert monitoring for periodic jobs, opening trouble tickets, general escalation, client coordination, and vendor interactions
• Monitor Level 2 issues/tickets opened internally and by customers for application issues
• Schedule and monitor nightly jobs
• Carry pager on rotation basis for support during non-business hours
• Coordinates and follows up on support issues with SAS and business or IT users
• Ensures latest SAS hotfixes, licenses, etc. are applied
• Provides internal first line of support to business and IT teams
• Provides migration support of the SAS configuration between multiple environments
• 5+ years of experience in SAS administration including installation, configuration, tuning and troubleshooting
• Firm understanding of SAS analytical procedures including the Office Analytics, Visual Analytics, SAS Management Console
• Proficient in Unix and Windows operation systems, especially in scripting on these platforms
• Ability to multi-task and support complex issues in a mixed technology environment within a matrix organization
• Excellent written, oral communication and collaboration skills
• Bachelor's degree in IT
• Experience in the financial services industry preferred
• Overall accountability for production support delivery
• Inspects adherence to operational guidelines, principles, and organizational or corporate policies
• Manages the relationship with outsourcing vendor. Can author Request for Proposals (RFPs), Change Requests and Service Level Agreements (SLAs) that are clearly defined and will ensure complete vendor understanding of the required deliverables, timelines, costs, quality, and documentation of the deliverables for RFPs and SLAs
• Can define selection criteria and evaluate vendor responses for RFPs, and SLAs
• 7X24 Support for mission critical application
• Provide Support over the weekends for planned and unplanned outages
• Ability to meet deadlines and stay customer focused
• Work in a fast paced environment
• Assist in the training of new team members
• Deep understanding of Oracle and UNIX is essential
• Technical support experience, maintaining distributed applications
• Previous experience providing assistance to a wide group of users across different locations
• Good analytical skills, to identify issues and propose response action, and good understanding of data analysis and data mapping
• Good communication and team leading skills. Major Job Responsibilities include, but are not limited to
• Lead the production support team
• Gain an in-depth knowledge of the Compliance Applications and provide ongoing support for future enhancements
• Communicate effectively with the appropriate Data Centre, Technology and Business areas
• Support other team members and local Infrastructure team on the configuration, system testing and deployment of new solutions
• Provide RCA and recommendation to the application development team to increase the stability of the system and reduce the number of incidents created for the application
• Strong written and verbal communication skills - will have interaction with senior technology and business managers
• Working experience in Corporate Banking / Financial services
• Experience in Compliance Technologies
• Oracle Database: Good PL/SQL knowledge and other standard database query tools
• Golden Gate experience preferred
• Unix: Linux / Solaris, shell scripting
• Proven experience working in a distributed environment based on Unix-Oracle
• Connectivity: Connect Direct, SFTP etc
• Good knowledge of batch processing
• Proven experience of involvement with large complex environments
• Good understanding of support environments (ticketing, SLAs, rotas, etc.)
• Good management skills
• Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams
• Big Data experience preferred
• 5+ Years with Oracle /UNIX
• Support of applications for the Equity Derivatives business and will also need to coordinate activities with the Production Support and Infrastructure teams in the other regions
• On-going maintenance, release and deployments on all applications
• Responsible for managing Business Continuity Planning (ensure all hardware in both Production and Non- production sites are inline from both a hardware and software perspective) and building/data center powerdowns
• Capacity reviews (ensure applications and hardware are correctly sized for sudden increase in business volumes),
• Drive Process Improvements and plant automation
• Liaise with the development teams and drive application stability
• Work closely with the Integration team on application on boarding and provide specifications for tools needed within the operational space to minimize time taken on manual tasks
• Follow/use Tradeplant standards, tools (such as FIX!!!!) and processes
• Ongoing monitoring of the systems/applications; triage and troubleshoot/resolve issues as they arise, escalate if necessary and keep management updated (this is ongoing and 99% of their job duties!!!)
• Develop and maintain tools to assist with production support
• Sense of urgency when handling issues impacting the business
• Analysis and investigation skills, with a structured approach to problem solving
• Able to work autonomously, with little supervision and able to seize the initiative
• Ability to work in high paced trading environment with demanding user base
• Currently pursuing Bachelor’s or Master’s degree in Computer Science or related field
• Good command of English, written and spoken
• Codes, tests, debugs, implements, and documents basic programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
• Assists in the research and analysis of existing systems and program requirements; assists in preparing documentation to change existing programs. Performs data analysis to support internal and external project needs
• Assists in resolving routine production support problems
• Zero years of experience in programming or testing
• Experience working with appropriate programming languages, operating systems and software
• Provide support on Applications in the payments and financing solutions business lines
• Document architecture diagrams in collaboration with the production support teams
• Review and update support documents
• Participate in ITIL process development/maturity
• Technology graduate from major university
• Independent and fast learner
• Understanding of technical infrastructure will be an asset
• Will be using command line UNIX to navigate and perform various tasks to support/troubleshoot the applications
• Works on planning and execution of change, problem, incidents, production processes, controls and service requests,
• Escalates unresolved issues to proper personnel
• Provides mid-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training
• Experience with UNIX OS, SQL, and databases is needed
• Ability to troubleshoot issues and find solutions
• Good organization and communication skills. Strong aptitude for attention to details
• Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
• Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools
• Experience and expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc
• Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired
• Minimum of an Bachelors degree in Computer Science, Information Systems, Mathematics, Engineering or related field
• Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry. Two years of experience in an IT support role may be substituted if the degree is not in technology or mathematics

Analyst Swift Application Production Support Resume Examples & Samples

• Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution
• Support product deployment life cycle for new releases, standards and patches
• Design, test and implement SWIFT routing rules
• Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards
• Provide support for projects along with timely reporting on status updates and risks
• Prepare documents for business continuity planning, architecture and disaster recovery procedures for the SWIFT platform
• Coordinate post-migration validation in production environment with users, and coordinate end-to-end testing as necessary
• Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations
• Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report
• Participate in global projects working with teams from US, Canada, Paris, India
• Must have experience with Unix, Linux and Shell Scripts
• Must have experience with Oracle (preferred) SQL and PL/SQL
• Must have experience with Windows OS, batch scripting
• Ability to work under pressure to support critical 24x7 production platform
• Must be able to work flexible hours (morning shift, evening shift, week-end support)
• Experience of working with geographically diversified teams
• Must possess strong problem-solving skills
• Must be fluent in written and verbal communication in English
• Must possess time management and priority management skills
• Must be a team player while being able to work autonomously
• Knowledge of SWIFT standards (FIN, FileAct, MT messages, MX messages, ISO20022, pain.001) is an asset
• Knowledge of SWIFT Alliance systems (SAA, IPLA) and infrastructure (HSM, SAG) is an asset
• Infrastructure/security technologies like VMWare, Webshphere, Tomcat, firewalls, encryption, IBM MQ Series etc will be an asset
• Ability to use Excel for data analysis and reporting is an asset

Application Production Support Technical Analyst Resume Examples & Samples

• ITIL background is a plus
• Demonstrates working knowledge of Financial Services Industry concepts and can apply them internally
• Responsible for production issues, change management and participate in semiannual BCP activity
• Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
• Maintaining Knowledge Management and a strong team player
• Strong analytical skills and 2-3 years of proven experience in systems analysis, problem management or application support
• At least basic technical knowledge (e.g. some programming skills, knowledge of SQL, database design, Scripting, infrastructure)
• Supporting applications running in Java, WebSphere, Unix/Windows environment
• (Shell scripts, Perl/Python), Messaging (MQ Series), Cognos reporting
• Experience with ServiceNow and Splunk is a plus
• Exceptional problem solving skills
• Excellent communication and presentation/public speaking skills

Application Production Support Tech Analyst Resume Examples & Samples

• This role will suit a self-starter who is looking for a career in production support and takes pride in making difference to Support the business-critical processes and day to day production issues and challenges
• Utilizes knowledge of service level delivery to offer superior service for Change and Production Management
• Understands effects of IT Architecture on production performance, tuning queries, auto sys batch job scheduling/monitoring etc
• Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow
• IT Delivery/Control/Process/Traceability/Audit/Risk understanding a must
• Create, update, amend relevant production support documentation (Runbooks, SLAs, Issue Tracker, Change Tracker etc)
• Provide weekend and late night support related activities on rotation basis
• Good working knowledge of SQL, Batch Job Processing (AutoSys)
• Understanding of Systems Development Life Cycle and ITIL framework
• Experience working with a Global team

Financing Solutions Application Production Support Resume Examples & Samples

• Undergrad with minimum of 2 years experience in a support role in a large organization with experience of supporting business users
• Functional background in Banking Industry
• Data mining/business intelligence analysis and reporting skills; experience with Business Objects reporting tool a plus (non-dev)
• Ability to use Oracle SQL Plus or TOAD to analyze the underlying data in the table
• Ability to communicate effectively in English, both orally and in writing with internal customers and other IT professionals
• Ability to work autonomously and as a member of a team, in fast paced environment with priorities/responsibilities shifting according to the situation
• Ability to juggle multiple projects and tasks and successfully prioritize and deliver results in the face of competing business interests
• Strong problem solving/troubleshooting skills
• Knowledge on JAVA
• Knowledge of Lending and Trade Finance activities is highly desired
• Experience with or exposure to any project management standards or project-based best practices a plus (CMMi, etc.)
• Knowledge of French a plus

Application Production Support Lead Resume Examples & Samples

• Interact with business partners, understand the enhancements/issues/change requests; provide estimates and prioritization, and help with the execution and implementation of the same in a time bound manner
• A hands on leader who will be expected to code as well as lead a team of developers
• Provide technical consultation and interface with customers – internal and external
• Coordinate testing and issue resolutions with the Quality Assurance team
• Work on installation, maintenance, tuning and troubleshooting of servers like JBoss, Apache web server etc
• Bachelor's degree in Computer Science or related field or equivalent experience
• Minimum of 10 years of hands-on software development experience
• Minimum 7 years of experience in web application development using

Application Production Support Engineers Resume Examples & Samples

• Ensure all merchant integration specific issues are resolved or escalated to the proper resources to resolve in a timely fashion
• Lead communications/expectations to merchants at all levels to maintain positive relationships
• Architect information tools, training and experience to provide high level of client satisfaction(both external and internal)
• Assist manager to mentor other team members
• Participate in problem escalation and issue prevention projects and help other production support engineers to increase their efficiency with issue handling
• Effectively communicate with all levels of the organization on a technical and business level
• Debug and diagnose across a broad set of leading and diverse technologies (Scala, CouchDB, Pentaho, more!)
• Build and automate tools to identify integration issues proactively
• Directly work with technical teams at our clients, the top retailers worldwide to resolve issues
• Take leadership in owning issue resolution and driving them to completion using an automated ticketing system
• Convey root cause analysis, parse logs and escalate bugs and defects to the R&D team
• Support existing clients in the adoption of new features
• Coordinate internal development work with developers, project managers, client managers, and other internal customers as required
• At least five years hands on engineering or application support experience in a SaaS or web company, supporting critical production environments
• Bachelor’s degree in Computer Science/Engineering/Math or in a relevant field
• Experience with developing scripts in a UNIX/Linux environment
• Strong analytical, assessment and problem-solving skills
• Self-starter, ability to work with minimal supervision, ability to multi-task

Team Leader Application Production Support Resume Examples & Samples

• Temperament to work under pressure in a fast moving production environment
• Good communication skills – ability to liaise with both Business and IT users in a clear manner
• Windows and UNIX (and GUI) application support,
• Strong and Proven Experience in Oracle and PL SQL
• Strong problem ownership skills and attitude
• Ability to communicate clearly under pressure
• Ability to understand business requirements and prioritization during outage situations
• Be able to effectively work with business users, developers
• Ability to relate a technical issue to business impact
• Use multiple sources of information for root cause analysis (e.g. log files / etc)
• Knowledge in Informatica ETL (Power Center) and Data Quality
• Good knowledge of data warehousing concepts and development methodologies
• Produce and maintain work instructions, standard operating procedures and similar documentation
• Identify knowledge and documentation gaps
• BA/BS Degree in Computer Science and/or related work experience
• 5+ years of proven experience in systems analysis, development or T1/T2 application support
• At least basic technical knowledge (e.g. some programming skills, knowledge of SQL, Unix, database design, infrastructure)
• Experience with ServiceNow is a plus
• Self-starter/motivated
• Readiness to learn and develop new skills

Related Job Titles

We've detected unusual activity from your computer network

To continue, please click the box below to let us know you're not a robot.

Why did this happen?

Please make sure your browser supports JavaScript and cookies and that you are not blocking them from loading. For more information you can review our Terms of Service and Cookie Policy .

For inquiries related to this message please contact our support team and provide the reference ID below.

Shale-Oil ‘Fracklog’ Shows US Oil Production May Be Slowing (1)

By David Wethe and Devika Krishna Kumar

Shale explorers are drilling wells faster than they’re fracking them, a signal that US oil-production growth is slowing.

Oil companies added to the number of drilled-but-uncompleted wells, known as the fracklog , last month for the first time in more than a year, according to a report from the US Energy Information Administration on Monday. The tally is a key indicator of near-term crude flows from US shale fields because fracking is one of the final steps in the process of bringing new wells online.

Any slowdown in the US production growth would be a key consideration for OPEC and ...

Learn more about Bloomberg Law or Log In to keep reading:

Learn about bloomberg law.

AI-powered legal analytics, workflow tools and premium legal & business news.

Already a subscriber?

Log in to keep reading or access research tools.