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Managing DU Postpaid Business Plans: Balance Checks & More

Managing DU Postpaid Business Plans

In the fast-paced business world of the MENA region, staying connected and managing your expenses efficiently is crucial. For UAE businesses, DU’s postpaid plans are a popular choice, offering flexibility, convenience, and reliability. But are you making the most out of your DU postpaid business plan? In this comprehensive tutorial, we will walk you through the essentials of managing your DU postpaid plan, from balance checks to optimizing your usage. Whether you’re a startup or an established enterprise, this guide is your key to cost-effective communication and seamless operations.

Understanding DU Postpaid Business Plans

Mena startups raised $101 million in August 2023

Before diving into the nitty-gritty details, let’s start with a brief overview of DU’s postpaid business plans. These plans offer businesses a range of options, with varying data and talk-time allowances to suit your specific needs. They also come with exciting add-ons, such as international calling and data roaming packages. The flexibility of postpaid plans means you can adjust your services as your business grows.

Checking Your DU Postpaid Business Plan Balance The first step to managing your DU postpaid plan effectively is keeping a close eye on your balance. No one likes the surprise of an unexpectedly high bill. Here’s how you can check your balance:

Online Account: DU provides a user-friendly online portal where you can log in and access your account details, including your balance. This is a convenient and immediate way to check your usage.

DU Mobile App: Download the DU mobile app for a quick and easy way to check your balance and usage. The app is available for both iOS and Android devices.

Text Message: You can also check your balance by sending a text message with a specific code. DU customer support can provide you with the exact code for this service.

Customer Service Hotline: Alternatively, you can simply call DU’s customer service hotline and inquire about your balance.

Managing Your Usage

Now that you know how to check your balance, it’s time to learn how to manage your usage efficiently to avoid any unwelcome surprises on your bill. Here are some key tips:

Set Usage Alerts: DU allows you to set usage alerts. You can choose to receive notifications when you reach a certain data or talk-time limit. This helps you stay in control of your consumption.

Analyze Usage Trends: Regularly review your usage trends. Look for patterns to understand when and where your data and talk-time is being utilized the most. This can help you optimize your plan accordingly.

Opt for Data Packages: If your business relies heavily on data, consider opting for data packages. DU offers various data bundles, allowing you to get the most value out of your plan.

International Calling and Roaming

For businesses with international operations or clients, DU offers add-ons for international calling and data roaming. These add-ons are designed to make international communication more affordable and convenient. Here’s what you need to know:

International Calling: DU provides international calling packages tailored to different regions. These packages can significantly reduce your international calling costs, making it easier to stay connected with clients and partners worldwide.

Data Roaming: When your business takes you abroad, DU’s data roaming packages ensure that you can stay connected without breaking the bank. These packages offer data at reasonable rates, helping you avoid exorbitant roaming charges.

Bill Payment and Payment Methods

Managing your DU postpaid plan also involves handling your bills efficiently. DU offers various methods for bill payment:

Online Payments: You can easily pay your bill online through the DU website or app. This is a hassle-free way to settle your dues.

Auto-Pay: Set up auto-payments to ensure that your bills are paid on time every month. This is a convenient option for busy business owners.

Payment Centers: DU has numerous payment centers across the UAE where you can pay your bills in person.

Bank Payments: You can also pay your DU bill through most major banks in the UAE. Contact your bank to inquire about their bill payment services.

DU Customer Support

DU’s customer support is there to assist you with any questions or concerns you may have about your postpaid plan. You can reach out to them through various channels:

Hotline: DU’s customer service hotline is available 24/7, making it convenient for you to get assistance at any time.

Online Chat: If you prefer online communication, DU offers a live chat option on their website.

Email: You can also send your inquiries or concerns via email. DU’s customer support typically responds within a reasonable timeframe.

Managing your DU postpaid business plan doesn’t have to be a daunting task. With the right knowledge and tools, you can keep your communication costs in check, stay connected internationally, and ensure your bills are paid promptly. By regularly checking your balance, monitoring your usage, and taking advantage of DU’s additional services, you can make the most of your postpaid plan while saving your business valuable resources.

So, whether you’re a small startup or a large corporation, remember that DU’s postpaid business plans are designed to meet your specific needs. Take the time to explore the DU website, use the mobile app, and reach out to their customer support when you need assistance. With DU, your business communication will be smoother, more cost-effective, and more efficient.

Now, it’s over to you! Start managing your DU postpaid business plan effectively today, and watch your business thrive in the vibrant landscape of the MENA region.

If you have any questions or need further assistance, feel free to reach out to DU’s dedicated customer support team. They are ready to help you navigate your DU postpaid journey with ease.

Tags: Business dubai online

October 13, 2023

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• What is the cancellation charge for the Metallic Number? Please note that when you cancel the plan during the 24-month contract for any reason including port-out, the Metallic Number will be returned to us. You will lose all your rights to it and will no longer be able to use it.
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How to Check Du Data Balance and Credit Online

Are you looking for ways on how to check your Du balance online? Look no further! You’ve come to the right spot. Du Telecom is one of the two telecom providers in the UAE (the other one being Etisalat). In case you simply want to know how to check your remaining balance credits, please follow the guidelines we’ve outlined for both postpaid and prepaid lines.

Also Read:  How to Pasaload or Send Load Credit to Du Telecom

Two of the most inconvenient experiences anyone can have nowadays is not knowing how much (prepaid) credits are available on your  mobile  and not knowing if you’ve already exceeded your credit limit (postpaid). 

The good news is there are simple ways on how you can check your Du balance whenever and wherever you are for as long as you have some data left or if you have access to the Internet. Continue reading below to find out how… 

Guide to Check your Du Balance Inquiry Online

• #1 You can use the shortcode *135# for free to check your Du mobile prepaid balance. 

#2 Also, you can check your mobile prepaid balance via Du’s official online portal: 

• #1 Type ‘rewards’ and send it to 1223.

#2 Check your balance via the du self-care portal. 

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• General Usage Tips 

There are approximately more than 20 million residents with mobile phone subscriptions in the UAE according to a 2018 report shared by the Telecommunications Regulatory Authority (TRA).

This tells us that a lot of people in the UAE are using mobile phones as part of their daily lives. For those who got subscriptions from  Du , one of the major telecom providers in the UAE, did you know that you can check your prepaid and postpaid balance as well as recharge your prepaid account balance online? Here’s how:  

Du Prepaid Balance Check Inquiry

Du mobile customers can check their prepaid balance credits using shortcodes . These are codes designed to be shorter and easier to remember than telephone numbers and are unique to each (network) operator.  

#1 You can use the shortcode  *135#  for free to check your Du mobile prepaid balance. 

• Simply dial the shortcode  *135#  or type ‘balance’ in your messaging app send it to  1335.
• Wait for an SMS containing information regarding your remaining prepaid balance on your du sim.
• Note:  du automatically sends notifications to their users if they’ve consumed 70%, 85%, and 100% of their mobile data.

Here’s a short video tutorial on how to check your du prepaid balance using the above method.

• Visit du’s official online portal: https://myaccount.du.ae/servlet/myaccount/en/home.html?. 
• Log in with your username and password and follow the instructions provided.
• Once you’ve successfully logged in, you will see your account details on your homepage. This includes your remaining mobile credits.  

Note:   You will need to have a Du online account to access this page. If you don’t have one, just click  Register Here beside the Login button and follow the instructions on the page.  

Du Postpaid Data Balance Check Inquiry

Meanwhile, du postpaid sim card users can easily track their remaining mobile data balance through either of the following methods:

#1 Type ‘rewards’ and send it to  1223 .

• This is an easy and offline method to check your data or postpaid balance.
• As with the method for checking your prepaid balance online, simply log-in and follow the on-screen instructions provided.  

How to Recharge Du Prepaid Account Balance

There are various ways you can recharge your du prepaid balance on your phone:

• Payment Machines  
• Credit Transfers

If you have access to the internet, this method is one of the most convenient you can do to recharge your mobile prepaid balance.

• Visit du’s official page ( https://myaccount.du.ae/servlet/myaccount/en/mya-quick-recharge.html )
• Enter your mobile number and pay through the debit or credit card option.

This online method not only allows you to recharge/top up your credits but also renew your ID documents, check your daily usage, pay bills, track payments, and many more. 

You can also check your outgoing and remaining prepaid account balance with the same credentials you input in the  My Account  section on the website. However, there are more options and features available to you if you will check your account using the du mobile app.

One of the advantages you can get from using the du App is setting up the auto-payment facility so you won’t miss out on your bills payment. 

You can also take advantage of the app’s free mobile payments facility which is available for both prepaid and postpaid customers.

To register your account in the mobile payments facility, you may visit your  Selfcare account  and enter your credit card details (MasterCard, VISA, Diners Club). You can also register your credit card to activate this facility by visiting any of  du’s shops  in the country. 

The du App is available for download on Google Play Store, the App Store, as well as the App Gallery. 

du offers a wide range of eVouchers and scratch cards. You may recharge your prepaid credits with options ranging from AED 25 to AED 525 depending on your needs.

You can also top up/recharge your prepaid account through payment machines available in the UAE. There are approximately 92 stores that allow you to recharge your account through payment machines. 

This feature allows you to transfer credit from your mobile to any other prepaid subscriber anytime, anywhere. This is available for mobile prepaid subscribers with Consumer Prepaid Voice plans (Pay As You Go, Alo, New Alo, VML, and Extra Social) as well as postpaid subscribers and those with prepaid wallets on Elite and Emirati plans.   

To use this feature, you may perform any of the following methods:

• Dial *121*[recipient mobile number]*[amount in AED]#
• Press 1 to confirm the transaction or 2 to cancel

Option #2: 

• Enter the recipient’s mobile number
• Enter the amount in AED
• Wait for the confirmation message for the transaction from du
• Dial *135# 
• Choose option 2 for One2One transfer, enter the mobile number followed by the amount in AED to be transferred. 

Tips for Using Du’s Roaming Services

When traveling from the UAE, it’s convenient to avail du’s roaming services so you can keep your communication lines open wherever you may be in the world. Du has an extensive partner network across 250 countries worldwide. Here are some things you should know/do to avail du’s roaming services: 

• Check du’s  preferred partners  in the country you’re traveling to before buying a bundle package that suits your needs for your trip.
• To avail du’s roaming services abroad, you will need to have a 3G/4G/5G phone. 
• Go to Settings > Data Roaming
• Switch on Data Roaming  
• Send SMS ‘ Roaming ‘ to 5102 to check if your line’s roaming status is activated.
• Set up a PIN for your phone and SIM, in case they are lost or stolen.

During your travel  

• Restart your phone when you land in your destination.
• After restarting your phone, it will automatically connect to one of the local networks in your country. If it doesn’t, you can manually search and connect to your preferred network through your phone settings.
• You will receive a welcome message from them as soon as you switch on your phone in the visited country.
• At any time you wish to check your data balance, you can use the  du app  or visit their online portal:  mydata.du.ae .
• You will receive an SMS notification once you’ve used up 70%, 80%, and 100% of your bundle.
• In case your phone gets lost or stolen, you can report it to du’s hotline service by calling  +971555678155  so they can suspend your line for 5 days to prevent the misusage of your line.   

General Usage Tips  

• When calling back to the UAE, replace the first 0 with +971.
• To dial +, hold down 0 until the plus symbol (+) appears.
• Replace 0 with the designated code of the visited country when calling numbers within the visited country.
• Be sure to check the  emergency numbers  of the visited country before your trip so you won’t need to dial a special area code before the emergency number.
• You can make voice and video calls over internet applications using du’s roaming data bundles.
• During your trip or stay overseas, you can always top up your prepaid line using the du app or  Quick Recharge . You can also pay your bills on through the du app or by using the  Quick Pay  option on du’s official website.
• To access your voicemail, dial  +971555678161.  The charges are the same as when you make a call back to the UAE.

There you have it. As you know by now, there are plenty of ways you can check your prepaid and postpaid balance through any of the abovelisted facilities provided by du. 

Regularly checking your mobile prepaid or postpaid credits will allow you to track your transactions more efficiently, and more importantly, to manage your expenses accordingly. 

Are you using du’s prepaid or postpaid subscription packages? How’s the experience so far? What are some cool tips you can share with other mobile phone users who may not be familiar with the many services and facilities offered by du? Let us know by leaving a comment in the section below!

ALSO READ:  5 Tips for Mobile Phone Security When Travelling

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du‌ ‌announces‌ ‌Business‌ ‌Starter‌ ‌Plan‌, ‌enabling‌ ‌SMEs ‌to‌ ‌plug‌ ‌and‌ ‌grow‌ their‌ ‌business‌ ‌across‌ ‌the UAE‌ 

For AED 399 per month, enterprise customers will receive unlimited fixed broadband connectivity, limitless calls to all landlines, and an advanced router through the solution.

Following increased demands from home office, small office, and small enterprise customers for fixed services nationwide, du’s all-in-one solution will ensure they capitalize on a host of simultaneous benefits moving forward, including seamless data connections with free landline calls, quick and easy setup, and greater cost-efficiency. This latest news aligns with the UAE’s vision for advancing the national economy, with small enterprises a key driver for sustainable development and unlocking economic potential. Ensuring a business-friendly environment for every incumbent is a National Agenda imperative, and du’s Business Starter plan will uphold this mandate by facilitating smart services, support, transparency, and innovation. 

For AED 399 per month, enterprise customers will receive unlimited fixed broadband connectivity, limitless calls to all landlines, and an advanced router through the solution. Furthermore, customers will be able to avail other business-focused add-ons, including a credit card machine, Microsoft Office 365, and an .ae domain name that will improve daily operations. Through the collective provision of these services, enterprise customers will become accustomed to an all-new fully digital experience with instant internet and landline activation, as well as enhanced efficiency and a sizeable price differentiation, compared to fixed regular products. 

Looking at the evolving needs of the enterprises, du has launched a new Business Starter Plan for its corporate customers with a range of exclusive benefits. With the launch of its Business Starter offering, du has upheld this long-standing commitment to those it serves once more. Overall, the success enterprise customers enjoy will be supported by the unlimited data, technical superiority, lower costs, and overall credibility of the new solution, which is certain to contribute to a thriving SME sector at the national level in the years ahead. 

du’s Business Starter plan is a fixed product that has been designed specifically for office premises. Small retail customers and any enterprise with 9 users or less who do not require fixed speeds at the same time will also never encounter usage concerns.

For more information, please visit http://du.ae

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Stay Connected with DU Mobile Plans: Choose the Perfect Package

Updated on: August 17, 2023

Are you tired of searching for the perfect mobile plan that suits your needs and budget? Look no further! Introducing DU Mobile Plans, offering a wide range of options tailored to your preferences.

Discover the ease and straightforwardness of DU Mobile Plans by visiting the du™ Shop online. Uncover a diverse array of options, enabling you to pinpoint the plan that seamlessly aligns with your requirements. Maintain your connectivity, stay well-informed, and retain command over your communication with the power of DU Mobile Plans .

DU Mobile Plans Offers

Du provides a diverse selection of mobile plans catering to its customers in the United Arab Emirates. The following outlines the distinct categories of Du mobile plans:

Prepaid Plans

What is DU Prepaid plans ? Prepaid plans, also known as “pay-as-you-go” plans, are mobile plans where users pay in advance for a certain amount of services, such as data, minutes, and texts. These plans are popular for their flexibility, as users can control their spending and usage.

DU prepaid plans in the UAE typically offer a variety of data, local and international minutes, and other services. Customers can recharge their prepaid balance as needed and use the services until the balance runs out.

Du extends its range of prepaid plans with five data-featured options:

• Prepaid Flexi (combination plan)

• Youth Box (combination plan)
• DU Tourist SIM (combination plan)

• Add-Ons (data package)
• Internet Calling Pack (VoIP package)

Payment options for du prepaid plans:

Du provides a range of convenient payment methods for its prepaid plans in the UAE. Here are several options available for making payments:

• Pay with Du : Utilize your Du mobile number to cover the cost of your prepaid plan, with the payment automatically deducted from your prepaid balance .
• Online Payment : Purchase a Du prepaid recharge online through a selection of payment methods, including PayPal, Apple Pay, Mastercard, Visa, and other alternatives.
• Express Stores and Payment Kiosks : Alternatively, you can settle your Du prepaid plan payment at one of Du’s express stores or designated payment kiosks.

Postpaid Plans

What is DU Postpaid plans ? Postpaid plans are mobile plans where users are billed for their usage after they have used the services. These plans often come with fixed monthly charges and a set amount of data, minutes, and texts.

DU postpaid plans offer the convenience of not needing to recharge frequently and typically come with higher data and minute allowances compared to prepaid plans. Postpaid plans are suitable for users who have consistent mobile usage and prefer a regular monthly bill.

Du provides a diverse array of postpaid plans tailored to cater to various requirements and financial considerations. Here are some of the distinct types of Du postpaid plans accessible within the UAE:

• Power Plans : Du’s Power Plans encompass four distinct categories of postpaid plans. These plans offer varying data allocations, local and international call minutes, and additional advantages. Customers have the option to retain their existing phone number or obtain a new one based on their preference.

• Unlimited Plans : Du extends unlimited postpaid plans that feature limitless data, both local and international call minutes, and supplementary perks.
• Flexi Plans : For customers seeking customization, Du’s Flexi Plans provide adaptable choices that can be tailored to individual needs.

• Data Plans : Du presents postpaid data plans comprising varying data volumes, ideal for users who predominantly engage in data-intensive activities on their smartphones.

DU Prepaid Plans vs Postpaid Plans

here’s a comparison table outlining the key differences between Du’s prepaid and postpaid plans:

Note : Keep in mind that the specifics of these plans can vary over time and based on specific offers available in the market.

Other Plans

besides prepaid and postpaid plans, Du offers various other plans and services to cater to different customer needs. Some of these additional plans and services may include:

• Business Plans: Du offers specialized plans for businesses, ranging from small enterprises to large corporations. These plans often come with features tailored to business communication needs, such as group plans, data sharing, and additional services like device management and security solutions.
• Data Plans: In addition to regular prepaid and postpaid plans, Du may provide specific data-only plans for customers who primarily use mobile data for internet connectivity. These plans are suitable for tablets, mobile hotspots, and other devices.
• Family Plans: Some telecom providers offer family plans that allow multiple lines to be grouped together under one account, often with shared data and minutes. This can be convenient for families who want to manage their mobile services together.

• Data Add-Ons: Customers on both prepaid and postpaid plans can often purchase data add-ons, which provide additional data for a set price. This is beneficial for users who occasionally require extra data beyond their plan’s allocation.
• Special Promotions: Telecom providers frequently introduce special promotions, seasonal offers, and limited-time deals that provide unique benefits or discounts on plans, devices, or additional services.

• Home Internet Plans: Some telecom companies, including Du, provide home internet plans , offering fixed-line broadband services for residences.
• Content and Entertainment Plans: Telecom providers may partner with content providers to offer bundled subscriptions to streaming services, music apps, or other entertainment platforms as part of certain plans.

It’s important to note that the availability of these plans and services can vary based on the current offerings and promotions provided by Du. To get the most accurate and up-to-date information on the plans available, you should visit the official Du website or contact their customer service.

Finding the Perfect Package

Choosing the right DU Mobile Plan involves considering several factors:

A. Factors to Consider When Choosing a DU Mobile Plan

• Usage Patterns: Analyze your calling, texting, and data consumption to determine your needs.
• Budget: Set a budget and find a plan that offers the best value within your financial constraints.
• Travel Plans: If you travel frequently, consider plans that offer international roaming benefits.
• Data Requirements: Choose a plan with an appropriate data allowance based on your online activities.

B. How to Select the Most Suitable Plan for Individual Needs

• Compare Plans: Evaluate the features and benefits of different plans to find the one that aligns with your requirements.
• Check Coverage: Ensure that the plan you choose offers strong coverage in the areas you frequent.
• Consider Add-Ons: Explore any additional services or add-ons that can enhance your connectivity experience.

C. Choosing the Right Plan for International Travel

Choosing the right plan for international travel involves selecting the most suitable mobile phone plan or communication package for your needs while traveling abroad.

This decision is essential to avoid high roaming charges, stay connected with family and colleagues, and use data services without overspending. Here’s a specific breakdown of the steps to consider when choosing the right plan for international travel:

• Research Your Destination : Start by researching the destination country’s local mobile networks, service providers, and their coverage areas. Some countries might have better coverage with specific carriers, so understanding this will help you make an informed decision.
• Roaming Charges and International Plans : Check with your home mobile carrier to understand their international roaming charges and available international plans. Roaming charges can be very expensive, so it’s often recommended to avoid using your regular plan for calls, texts, and data while abroad.
• International Roaming Packages : Many carriers offer international roaming packages or add-ons. These packages might include a certain amount of data, a set number of texts, and reduced call rates for a fixed fee. Evaluate the options available and choose one that aligns with your expected usage.
• Local SIM Cards : Consider buying a local SIM card in your destination country. This is a popular option for travelers who need more data and want to make local calls. Make sure your phone is unlocked and compatible with the local network’s technology ( GSM or CDMA ) before buying a local SIM.
• Prepaid SIM Cards : In addition to local SIM cards, many countries offer prepaid SIM cards specifically designed for tourists. These SIM cards usually come with a certain amount of data, talk time, and text messages, making them convenient for short-term travelers.
• Global SIM Cards : Some companies provide global SIM cards that work in multiple countries. These can be a convenient option if you’re traveling to multiple destinations during your trip. However, make sure to check their coverage and pricing structure.
• Wi-Fi Availability : Since most smartphones can connect to Wi-Fi, take advantage of free Wi-Fi spots in hotels, cafes, airports, and other public places. This can help you save on data usage.
• Mobile Apps and Messaging Services : Consider using messaging apps that work over the internet, such as WhatsApp, Skype, or Telegram. These apps allow you to make calls, send texts, and share media over Wi-Fi or mobile data, reducing the need for traditional SMS and voice calls.
• Data Usage Management : Keep track of your data usage to avoid exceeding your plan’s limits. Many phones have built-in tools to monitor data usage, and you can also set up alerts to notify you when you’re approaching your data limit.
• Emergency Calls and Services : Ensure that your chosen plan allows you to make emergency calls in the destination country. Emergency services numbers vary from country to country.
• Consider Your Usage Patterns : Assess your communication needs during the trip. Will you be making a lot of calls, sending texts, or primarily using data? Choose a plan that best fits your anticipated usage.
• Comparison and Reviews : Before finalizing your choice, read reviews and compare different options online. Look for feedback from other travelers who have used these plans in the same destination.
• Notify Your Contacts : Inform your family, friends, and colleagues about your temporary phone number or communication preferences during your trip. This way, they’ll know how to reach you without any confusion.

DU’s revamped business mobile plans are a game-changer for SMEs in the UAE. Businesses can focus on what they do best while being connected and productive thanks to simplified operations, seamless connectivity, customised solutions, cost-effectiveness, and dependable customer support.

Whether it’s maintaining in touch with clients, communicating with team members, or accessing critical information on the fly, DU’s mobile plans are ideal for SMEs in the UAE.

• Can I change my DU Mobile Plan if my needs change? Yes, DU allows you to switch between plans as your needs evolve, ensuring you always have the most suitable package.
• How do I activate international roaming on my DU plan? You can activate international roaming through the DU mobile app or by contacting customer service.
• Are there any hidden charges in DU Mobile Plans? DU is transparent about its charges. Any applicable fees are clearly outlined in the plan details.
• Can I share data between devices on a DU Family Plan? Yes, DU Family Plans allow you to share data among multiple devices, providing a cost-effective solution for families.
• Are business plans customizable according to company size? Yes, DU offers customizable business plans that can be tailored to the communication needs of companies of various sizes.

I currently residing in Dubai, UAE and work for a multinational company in the technology industry. In my free time, I enjoys exploring the UAE's and becomes a writer in uaexpat.com

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