best resume for reception job

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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• Career Blog

10 Receptionist Resume Examples That Will Get You Hired

As the first line of communication between a company and its clients, the importance of a receptionist cannot be overstated. As the face of the company, a receptionist is responsible for creating positive impressions that can influence business growth and customer loyalty.

Overview of Receptionist Resume

A. Definition

A receptionist resume is a document used by job applicants to showcase their qualifications, skills, and experience to potential employers seeking a receptionist or front desk representative. It is an essential tool that helps candidates stand out from the crowd and secure employment in a highly competitive job market.

B. Characteristics of a Successful Receptionist Resume

A successful receptionist resume should:

• Be well-structured and easy to read, with clear and concise sections.
• Highlight the candidate’s relevant work experience, education, and skills.
• Provide specific and quantifiable examples of past achievements.
• Include strong action verbs to describe the candidate’s contributions to previous roles.
• Use keywords relevant to the position and industry to help the resume pass through applicant tracking systems (ATS).

C. Tips for Writing a Receptionist Resume

When writing a receptionist resume, candidates should:

Tailor the resume to the specific job listing and company culture.

Use a professional font and format that is easy to read and scan quickly.

Include a clear and engaging objective or summary statement that highlights the candidate’s key skills and qualifications.

Describe their work experience using bullet points that detail their responsibilities, accomplishments, and impact on the company.

Showcase any relevant certifications, training or education that demonstrate their commitment to professional development.

Use metrics or numbers to quantify past achievements, such as the number of clients served or the percentage increase in customer satisfaction.

Avoid using jargon or technical terms unfamiliar to the reader.

Proofread the resume thoroughly to ensure there are no typos, spelling errors, or grammatical mistakes.

By following these tips, candidates can create a receptionist resume that highlights their professional strengths and aligns with the employer’s goals and expectations.

Receptionist Resume Format

When it comes to formatting your receptionist resume, there are three options to consider: Chronological, Functional, and Combination. Each format has its own strengths and weaknesses, and the best choice for you will depend on your specific skills and experience.

A. Chronological Format

The chronological format is the most common and straightforward method for formatting a resume. It lists your work experience in reverse-chronological order, starting with your most recent position and working backwards. This format is ideal for receptionists who have a stable work history and want to highlight their career progression.

If you have held several receptionist positions over the years and have a clear career path, the chronological format can help you showcase your growth and development as a professional. Use bullet points to list your accomplishments and responsibilities for each job, and make sure to focus on results rather than solely on duties.

B. Functional Format

The functional format is a bit less common and focuses on your skill set rather than your work history. This format is ideal for receptionists who are changing careers, have gaps in employment or have limited work experience.

In this format, you will lead off with a summary of qualifications or professional summary. Then, break each section into a specific skill, experience, education, or volunteer work. Within each section, further elaborate upon your individual or team accomplishments for each relevant project if applicable.

The objective of a functional resume is to make the most of your qualifications while providing a comprehensive overview of your career, even if it wasn’t necessarily spent doing receptionist work.

C. Combination Format

The combination format, as the name suggests, combines aspects of both the chronological and functional resume formats. This format is ideal for receptionists who want to highlight their skills and networking experience, but also want to include their work history.

The combination format resumes open up with your skills areas, followed by a summary of your work history. Under each experience, be sure to describe your results, accomplishments, and responsibilities.

This format really allows you to show off how your skills have developed over time, and demonstrate your best selling points upfront.

The format that you choose will depend largely on your individual circumstances, and there’s no one-size-fits-all solution. However, by understanding the strengths and weakness of each format, you can create a receptionist resume that will get you hired. So, choose wisely! When crafting your receptionist resume, there are several key sections to include in order to make yourself stand out to potential employers. Here are the essential sections to include:

A. Header The header should be located at the top of your resume and clearly display your name, contact information, and any relevant professional titles or certifications you hold. This section should be easily readable and stand out from the rest of the resume.

B. Objective The objective section should briefly state what you hope to achieve through this job application. Be sure to keep it professional and tailored to the specific job you’re applying for.

C. Professional Summary The professional summary section is an opportunity to highlight your most valuable skills and qualifications that make you a great fit for the job. It’s a good idea to include specific details about your experience as a receptionist, such as your ability to handle high volumes of phone calls and your proficiency in handling customer inquiries.

D. Skills In this section, list out all of your relevant skills and abilities that make you qualified for the role of a receptionist. This may include technical skills such as computer proficiency, as well as soft skills such as communication and time management.

E. Work Experience Your work experience section should be broken down by each previous position you’ve held as a receptionist. Within each position, include the following:

• Company Name
• Job Description
• Achievements

For the job description, it’s a good idea to include specific details about your daily duties and responsibilities. This helps potential employers understand what you’re capable of accomplishing in the role.

F. Education Finally, include any relevant educational experience you have, such as a degree in business administration, human resources, or communications. This section should also list out any professional certifications or training programs you’ve completed that make you more qualified for the position.

By including these sections in your receptionist resume, you’ll be sure to impress potential employers and land the job of your dreams. Just be sure to tailor each section to the specific job you’re applying for, and you’ll be well on your way to success.

Receptionist Resume Examples

In this section, we will provide 10 receptionist resume examples that will get you hired. Whether you are a recent graduate, looking for a new job, or seeking a change in career, these examples will help you tailor your resume to the receptionist role you desire.

Example 1: Chronological

A chronological resume is perfect for showcasing your work history in a straightforward manner. If you have several years of receptionist experience, this format may be the best option for you. Start with your most recent position and work your way backwards.

Emily Johnson

Receptionist

Contact Information

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/emilyjohnson

Highly organized and detail-oriented receptionist with 5+ years of experience in fast-paced office environments. Proven ability to handle multiple tasks efficiently while maintaining a professional and welcoming demeanor. Excellent communication and customer service skills.

Professional Experience

Receptionist, ABC Company

• Greeted and assisted visitors, providing information and directing them to the appropriate departments.
• Managed incoming calls, answered inquiries, and transferred calls to the relevant staff members.
• Scheduled appointments, meetings, and conference rooms, ensuring efficient use of resources.
• Handled incoming and outgoing mail, packages, and deliveries.
• Maintained an organized reception area and ensured it was clean and presentable at all times.

Administrative Assistant, XYZ Corporation

• Supported the executive team by managing their calendars, scheduling appointments, and making travel arrangements.
• Prepared and distributed correspondence, reports, and presentations.
• Managed office supplies inventory and placed orders when necessary.
• Assisted with organizing company events and meetings.

Associate Degree in Business Administration, City College

• Customer Service
• Phone Etiquette
• Appointment Scheduling
• Administrative Support
• Organization
• Communication

Certifications

• First Aid and CPR

Example 2: Functional

If you want to highlight your specific skills and achievements rather than just your work experience, a functional resume may be the right choice for you. This format focuses on your qualifications and accomplishments, rather than the jobs you’ve held. It’s best suited for those who are seeking a receptionist role in a new industry.

Sarah Thompson

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/sarahthompson

Highly skilled and personable receptionist with a strong focus on providing exceptional customer service. Proven ability to handle various administrative tasks and adapt quickly to changing priorities. Detail-oriented and organized, with excellent problem-solving and communication skills.

• Customer Service: Provide outstanding service to clients and visitors, ensuring a positive experience.
• Communication: Strong verbal and written communication skills, able to interact effectively with individuals at all levels.
• Organization: Efficiently manage administrative tasks, maintain schedules, and prioritize responsibilities.
• Multitasking: Handle multiple inquiries, phone calls, and administrative duties simultaneously.
• Problem-solving: Identify issues and find prompt resolutions, ensuring smooth operations.
• Technical Proficiency: Proficient in MS Office Suite and various office management software.
• Greeted and welcomed visitors, ensuring a positive and professional first impression.
• Managed a multi-line phone system, answered inquiries, and directed calls to the appropriate departments.
• Scheduled and confirmed appointments, meetings, and conference rooms, maintaining an organized calendar.
• Managed incoming and outgoing mail, packages, and deliveries.
• Assisted with administrative tasks, including data entry, filing, and document preparation.

Diploma in Office Administration, City Business School

Additional Skills

• Time Management
• Problem-solving
• Attention to Detail

Example 3: Combination

A combination resume is a mix between a chronological and functional resume. This format highlights both your work experience and skills. You can showcase your work history in reverse chronological order and also highlight your skills and accomplishments. Choose this format if you have a long work history, but want to showcase specific skills that apply to the receptionist role.

Michael Adams

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/michaeladams

Results-driven receptionist with 8+ years of experience in managing front desk operations. Proven track record in providing exceptional customer service, organizing administrative tasks, and maintaining a professional and welcoming environment. Skilled in appointment scheduling, phone handling, and administrative support.

Bachelor of Business Administration, University of XYZ

Example 4: No Work Experience

If you are a recent graduate or looking to change careers and have limited receptionist experience, a no work experience format may be the best option. This format focuses on your academic achievements, extracurricular activities, and any relevant volunteer work or internships.

Jessica Parker

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/jessicaparker

Detail-oriented and highly motivated recent graduate with a diploma in Office Administration. Strong organizational and communication skills, with a passion for providing exceptional customer service. Proven ability to handle administrative tasks efficiently and adapt to fast-paced environments. Seeking an opportunity to contribute to a dynamic team as a receptionist.

Office Administration Practicum, XYZ Company

• Assisted with front desk operations, including greeting visitors and answering phone calls.
• Scheduled appointments and maintained calendars using MS Outlook.
• Managed incoming and outgoing mail, ensuring timely delivery.
• Assisted with administrative tasks, such as data entry and document preparation.

Volunteer Experience

Receptionist Volunteer, Community Center

• Greeted visitors and provided information about the center’s programs and services.
• Assisted with answering phone calls and directing inquiries to the appropriate departments.
• Managed scheduling of meeting rooms and assisted with event coordination.

Example 5: With Internship Experience

For those who have completed a receptionist internship, including it on your resume can make a big difference. Highlight the skills you developed during your internship, such as answering phones, managing schedules, and greeting customers. This format showcases your experience in a structured way and can make you stand out from the competition.

Rachel Mitchell

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/rachelmitchell

Highly motivated receptionist with strong customer service skills and a passion for creating a welcoming environment. Experienced in managing front desk operations and handling administrative tasks. Completed a receptionist internship where I developed excellent communication and organizational skills in a fast-paced professional setting.

Receptionist Intern, XYZ Company

• Greeted and assisted visitors, ensuring a positive and professional first impression.

Bachelor of Business Administration, University of ABC

Example 6: With Customer Service Experience

Many receptionist roles require excellent customer service skills. If you have experience in customer service, make sure to highlight it on your resume. Include any relevant skills, such as handling complaints or managing multiple tasks at once. This format can help you showcase your customer service skills and how they apply to the receptionist role.

Jason Cooper

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/jasoncooper

Customer-oriented receptionist with a strong background in providing exceptional service. Skilled in managing front desk operations, handling inquiries, and resolving customer concerns. Proven ability to multitask and maintain a professional and friendly demeanor. Combining receptionist experience with a solid customer service background to deliver excellent support to clients and visitors.

• Greeted visitors and provided information about the company’s products and services.
• Managed incoming calls, directed inquiries to the appropriate departments, and resolved customer concerns.
• Scheduled appointments and maintained calendars for staff members.

Customer Service Representative, XYZ Corporation

• Assisted customers in-person and over the phone, providing product information and resolving issues.
• Managed customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Handled cash transactions and maintained accurate records of sales.
• Collaborated with the sales team to meet customer needs and achieve sales targets.

Diploma in Business Administration, City Business School

• Conflict Resolution
• Multitasking

Example 7: With Medical Receptionist Experience

A medical receptionist role requires specific skills and knowledge of medical terminology. If you have experience in this field, it’s important to highlight it on your resume. Make sure to include any relevant certifications or training you’ve received, such as HIPAA or medical billing. This format can help you stand out from other candidates and show your expertise in the field.

Emily Turner

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/emilyturner

Experienced receptionist with a background in medical office administration. Strong knowledge of medical terminology and exceptional organizational skills. Proven ability to provide excellent customer service in a healthcare setting. Seeking a medical receptionist role to contribute to a patient-focused environment.

Medical Receptionist, ABC Clinic

• Greeted patients and visitors, providing a warm and welcoming atmosphere.
• Managed patient appointments, ensuring accurate scheduling and maintaining calendars.
• Verified patient insurance information and collected co-payments.
• Assisted with patient inquiries and directed them to the appropriate departments.
• Maintained patient records, ensuring confidentiality and accuracy.

Front Desk Coordinator, XYZ Hospital

• Assisted with the check-in and check-out process for patients, ensuring a smooth flow.
• Scheduled surgeries and coordinated with the surgical team to ensure efficient patient care.
• Handled incoming calls, answered inquiries, and transferred calls to the appropriate departments.
• Assisted with administrative tasks, such as filing medical records and maintaining office supplies.

Diploma in Medical Office Administration, City Business School

• Medical Terminology
• Patient Intake
• HIPAA Compliance
• HIPAA Compliance Training

Example 8: With Administrative Assistant Experience

Receptionists often have administrative duties such as scheduling appointments and managing paperwork.

David Thompson

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/davidthompson

Detail-oriented receptionist with a background in administrative support. Strong organizational and communication skills with a proven ability to handle multiple tasks efficiently. Experienced in managing front desk operations, coordinating schedules, and providing excellent customer service. Combining receptionist and administrative skills to contribute to a professional and customer-focused environment.

• Greeted visitors and directed them to the appropriate departments, ensuring a positive first impression.
• Scheduled appointments and maintained calendars for multiple team members.
• Assisted with administrative tasks, including data entry, document preparation, and filing.
• Provided comprehensive administrative support to the executive team, managing calendars, scheduling appointments, and making travel arrangements.
• Coordinated meetings and conference calls, ensuring timely communication and efficient use of resources.
• Assisted with special projects and events, managing logistics and handling administrative tasks.

Bachelor of Arts in Business Administration, University of ABC

Example 9: With Administrative Assistant Experience

Receptionists often have administrative duties such as scheduling appointments and managing paperwork. If you have previous experience as an administrative assistant, highlight it on your resume. Showcase your organizational skills, attention to detail, and ability to handle multiple tasks. This format can demonstrate your proficiency in both receptionist and administrative duties, making you a strong candidate for the role.

Samantha Davis

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/samanthadavis

Experienced receptionist with a background in the legal industry. Knowledgeable in legal terminology and processes, with strong organizational and communication skills. Proven ability to manage front desk operations and provide exceptional customer service. Seeking a legal receptionist role to contribute to a professional and client-focused environment.

Legal Receptionist, ABC Law Firm

• Greeted clients and visitors, ensuring a professional and welcoming atmosphere.
• Managed incoming calls, screened and transferred inquiries, and took detailed messages.
• Scheduled appointments and maintained calendars for attorneys and staff members.
• Assisted with administrative tasks, including filing legal documents and managing office supplies.

Front Desk Coordinator, XYZ Legal Services

• Managed the reception area, ensuring efficient workflow and a positive client experience.
• Assisted with client intake, collecting necessary information and ensuring accuracy of client records.
• Coordinated with attorneys and paralegals to schedule meetings, depositions, and court appearances.
• Handled incoming and outgoing mail, including tracking and distributing important legal documents.

Bachelor of Arts in Legal Studies, University of ABC

• Legal Terminology
• Client Intake
• Document Management

Example 10: Multilingual Receptionist

In today’s diverse work environment, being multilingual can be a valuable asset for a receptionist. If you are fluent in multiple languages, include that information on your resume. Highlight your language skills, specify the languages you speak, and indicate your level of proficiency. This format can set you apart from other candidates and show your ability to communicate effectively with a diverse clientele.

Olivia Martinez

Phone: (123) 456-7890 Email:  [email protected]  LinkedIn: linkedin.com/in/oliviamartinez

Highly motivated receptionist with a background in the hospitality industry. Proven ability to provide exceptional customer service and maintain a professional and welcoming atmosphere. Skilled in managing front desk operations and coordinating guest services. Seeking a receptionist role to contribute to a customer-centric environment.

Receptionist, ABC Hotel

• Welcomed guests, checked them in, and provided information about hotel amenities and services.
• Managed incoming calls, took reservations, and answered inquiries regarding room availability and rates.
• Coordinated guest services, including arranging transportation, handling luggage, and addressing special requests.
• Assisted with administrative tasks, such as guest registration, check-out, and billing.

Front Desk Agent, XYZ Resort

• Provided a personalized and welcoming experience for guests, ensuring their satisfaction and loyalty.
• Managed reservations, including booking and modifying room accommodations based on guest preferences.
• Handled guest inquiries, requests, and complaints, resolving issues in a timely and professional manner.
• Collaborated with other departments to ensure seamless guest experiences and coordinate special events.

Diploma in Hospitality Management, City Business School

• Reservation Management
• Guest Services
• Problem Resolution

Common Mistakes to Avoid

As you create your receptionist resume, keep in mind these common mistakes to avoid:

A. Typos and Grammatical Errors

Proofread your resume carefully to ensure there are no typos or grammatical errors. Such errors can harm your chances of getting hired as they indicate a lack of attention to detail.

B. Using the Wrong Format

Using an incorrect format can make your resume look unprofessional. Stick to a clean and easy-to-read format that makes your resume stand out.

C. Focusing on Duties instead of Achievements

Instead of listing your duties as a receptionist, focus on your achievements. Use quantifiable achievements and metrics to highlight your successes, such as handling a high volume of calls or managing complex schedules.

D. Lack of Keywords

Many employers nowadays use Applicant Tracking Systems (ATS) to scan resumes for keywords related to the position. Make sure you include relevant keywords to increase your chances of being selected as a potential candidate.

E. Not Customizing the Resume

Customize your resume to the job you’re applying for. Don’t submit the same generic resume to various employers. Use the job description to tailor your resume and show how you’re the best fit for the position.

Tips for Customizing Your Receptionist Resume

Customizing your receptionist resume is crucial if you want to increase your chances of getting hired. To help you with this task, consider following these tips:

A. Research the Company

Before you start working on your resume, take the time to research the company you are interested in working for. Look at their website, social media pages, and any other relevant sources to get a better understanding of their culture, values, and mission statement. This information will help you tailor your receptionist resume to match their expectations.

B. Highlight Relevant Skills

As a receptionist, you need to have excellent communication and customer service skills. However, there may be additional skills that are specific to the company or industry you are applying for. Make sure to highlight these relevant skills on your receptionist resume to show that you are a great fit for the position.

C. Include Keywords

Many companies use applicant tracking systems (ATS) to scan resumes for specific keywords. These keywords may be related to the job duties, skills, or qualifications required for the role. To increase your chances of getting past the ATS, make sure to include these keywords on your receptionist resume.

D. Emphasize Achievements

Finally, don’t forget to emphasize your achievements on your receptionist resume! While it’s important to list your job duties and responsibilities, showcasing your accomplishments can set you apart from other candidates. Use specific, quantifiable examples to demonstrate how you have positively impacted previous employers.

By following these tips for customizing your receptionist resume, you can increase your chances of getting hired. Good luck!

Receptionist Resume Checklist

If you’re looking to land a receptionist job, a well-crafted resume can make all the difference. To ensure that your resume stands out from the crowd and impresses hiring managers, follow this receptionist resume checklist:

Your header should be clear and easy to read, with your name at the top in a larger font size. Include your contact information below your name, including your phone number, email address, and physical address (optional). Make sure your header is consistent in formatting with the rest of your resume.

B. Objective

While some experts recommend including a career objective on your resume, others suggest skipping it altogether. If you do choose to include an objective, make sure it’s specific to the receptionist position you’re applying for and highlights your qualifications and skills.

C. Professional Summary

A professional summary is an alternative to the objective statement and can be more effective. This section should only be a few sentences long, highlighting your most relevant skills and experience. Be sure to include keywords from the job description to help your resume pass any Applicant Tracking Systems (ATS) that may be in use.

Under the heading “Skills,” list any relevant skills you have that match the job description of the receptionist position. This may include knowledge of software programs, excellent communication skills, customer service experience, and administrative skills.

E. Work Experience

Your work experience section should detail relevant work history in reverse chronological order. Be sure to focus on your duties and achievements that demonstrate why you’re qualified for the job. Use active verbs such as “managed,” “coordinated,” and “improved.”

F. Education

List your education and any relevant coursework, certifications, or degrees. If you have a college degree, include only the degree and the institution you attended. For high school diplomas, specify the school and completion date.

G. Formatting and Design

Your receptionist resume should be designed in a neat and clear manner, with easy-to-read fonts and simple formatting. Choose a font style that is legible and professional, such as Times New Roman, Calibri, or Arial. Use bold and italics to highlight section headings and important information. Avoid using graphics, pictures or excessive colors.

Following these seven steps of the receptionist resume checklist can help you stand out from the crowds of applicants and land a great receptionist job. Be sure to take the time to tailor your resume to each job description and highlight why you are the best candidate for the job.

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How to Write a Receptionist Resume Summary with Samples

To secure a receptionist position, you’ll need a compelling resume with a strong summary that highlights your most relevant qualifications and accomplishments. As the first point of contact for many internal and external clients, receptionists must be organized, personable and proficient in both written and verbal communication. This article explains how to write an effective receptionist resume summary with samples provided.

What is a resume summary?

A resume summary is a brief summary of your work experience and everything you can offer to the position you’re applying for, covered in just one or two sentences. Also known as a professional summary, this section should provide a clear idea of what your resume demonstrates regarding your previous experience and developed skills. 

When writing your resume summary, you should consider the key qualifications listed in the job description and tailor your summary to include the qualifications you have that match what the employer is looking for in a candidate. This can ensure you use this brief section to discuss the ways in which your experience and skills can benefit their office.

Receptionist resume summary examples

Here are some examples that showcase the features you should include in your receptionist resume summary:

‘Friendly and organized receptionist with exceptional customer service skills in both written and verbal communication. Fluent in English and Spanish composition.’

This example highlights all the most important skills necessary for a receptionist to excel in an entry-level role.

‘Receptionist with over seven years of experience in both the public and private sectors. Highly organized and self-motivated with a diplomatic personality and adept at managing stressful situations and sensitive materials.’

This summary describes a receptionist who is more experienced. Because they have so many years on the job, mentioning any relevant education achievements is generally less important than the job experience itself. 

‘Enthusiastic receptionist with four years of hands-on experience providing front-desk service for a major corporation. Highly personable multitasker capable of answering phone calls, guiding visitors and maintaining general office security in accordance with established procedures.’

This summary describes a receptionist applying for a position that’s likely high-level with a lot of activity in a fast-paced office environment. Multitasking is a common skill required for receptionists, so highlighting it in your summary can be useful.

‘Highly trained receptionist with 10 years of experience working various front-desk positions, excelling in those reliant on digital record-keeping systems and efficient filing using state-of-the-art software.’

If you’re a career receptionist looking for a new position, consider writing a resume summary similar to this one. Not only does it show extensive experience, but it demonstrates variety, adaptability and technical experience. 

‘Receptionist with three years of experience in a fast-paced corporate environment. Competent at data entry and word processing with a 90 wpm typing speed, in addition to scheduling appointments and greeting clients.’

This summary is best suited for a receptionist looking for a position at a fast-paced company that’s looking for a lot of work to be done in the shortest amount of time possible. The summary highlights speed as a central skill.

‘Versatile receptionist with a friendly telephone manner and exceptional written and verbal communication skills. Customer-focused with creative problem-solving skills suitable for supply management and customer service.’

If the position you’re applying for involves a wide variety of tasks to perform as a receptionist, consider a summary like this one. It highlights several different responsibilities as well as the necessary skills to excel in all of them.

‘Reliable receptionist with the communication and organizational skills necessary to serve as the first point of contact and to manage general administrative tasks. Experienced with complex filing systems, both physical and digital, in addition to scheduling and supply management.’

This summary sample is useful for a receptionist position at a company that values organization and image. If you’re applying for a company in which the receptionist has to keep track of an excessive amount of data or has to greet a lot of visitors, a summary like this that showcases service and record-keeping is ideal.

‘Adaptable receptionist with experience in a wide variety of industries and a history of success in providing premier customer service. Effectively manages general office administration and adept at digital record-keeping and scheduling using applications like MS Office and QuickBooks.’

If you’re applying for a tech company receptionist position, it’s always beneficial to highlight your technical proficiencies. This sample specifies, by name, two common programs receptionists have to use, in addition to highlighting work experience.

‘Focused and passionate receptionist with extensive experience in conflict resolution in a variety of situations. Proficient in detail-oriented medical record-keeping software and Microsoft Office programs.’

This summary indicates that the applicant is uniquely suited to be a receptionist at a medical facility by highlighting their experience with relevant software and conflict resolution skills.

‘Friendly receptionist fluent in both English and Spanish with exceptional verbal and written communication skills. Customer-service oriented with extensive experience in correspondence composition.’

The receptionist in this summary indicates that they have extensive experience with positions that interact with diverse customers who speak various languages. Relevant skills are also stated.

‘Efficient and detail-oriented front desk receptionist with exceptional guest service skills. Skilled in POS terminal use and commended by guests with a 99% approval rating on average. Fluent in English and Spanish.’

This summary is effective for a hospitality receptionist position. It not only demonstrates expertise with guest services but also with additional skills like POS terminal operation and bilingualism.

‘Award-winning receptionist with four years of experience as a hotel front desk clerk at a busy 5-star property seeking to leverage customer service skills to enhance the guest experience at your prestigious hotel.’

This summary is focused on highlighting accomplishments, and that’s useful when applying for competitive receptionist positions with higher barriers of entry such as front desk agents at an upscale hotel.

When you keep your receptionist resume summary similar to these samples with all the necessary features, you’ll be in a much better position to have a resume that stands out from the rest.

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• Resume and Cover Letter
• Receptionist Job Description:...

Receptionist Job Description: All Key Roles & Duties

7 min read · Updated on May 16, 2024

This Receptionist job description provides all the details you need to write a new resume

Whether you consider being a receptionist a job or a career, it's crucial to recognize the significant role you play in the company's operations. The chances are great – practically 100% – that you'll need a winning resume to even get your foot in the door. After all, the Receptionist role is an all-important client-focused, face-of-the-company position, and employers will want to know up-front that you have what it takes. 

Enter the Receptionist job description. It's not just a document but a guide that will lead you to write an effective resume. It contains information that is critically important to what you'll write in your new resume. In fact, as you read through all the key roles and duties, you'll need to extract relevant keywords to use in your resume to get past the ATS and impress the hiring manager.

Get ready to write your resume before you actually start writing

There's a bit of homework you have to complete before you can start writing your Receptionist resume and even before you start reviewing Receptionist job descriptions. 

You need to make a list of your skills and career achievements

You also need to choose the format you want to use for your resume 

There are three formats to choose from, including:

Reverse-chronological

Functional 

In most instances, you'll need to opt for the reverse chronological format because it's the one that will get past the applicant tracking system the company is using to weed out candidates. It'll also be the one the hiring manager wants to see. 

Another thing that makes the reverse-chronological resume the best option is how easy it is to put together – basically, all you're doing is filling in the blanks of a very well-defined structure.

Contact information

Title/Headline

Profile Paragraph

Core Competencies

Professional Experience

As you work through each section of your new resume, inject the skills and achievements you've listed from your career to tell a story of accomplishment and progression. 

Remember to use action verbs to make your resume more engaging. For instance, instead of saying 'Handled customer inquiries,' you could say 'Managed customer inquiries' to make your role sound more proactive. 

Related reading: How to Make a Resume: Beginner's Writing Guide with Examples

Receptionist top skills & proficiencies

Sometimes, it can be challenging to come up with a list of skills because people simply don't like to brag about what they know. Other times, job seekers question whether something they know how to do qualifies as a skill because it's so simple a thing. 

To get your brain juices flowing and to help you see that even the most minor task can fit into your Receptionist resume as a skill, here's a list you can use for inspiration. 

Customer Service

Overachieving Attitude

Verbal and Written Communication

Professional

Problem-Solving Skills

Accuracy and Attention to Detail

Interpersonal Skills

Telephone Skills

Microsoft Office Skills

Professionalism

Customer Focus

Organization

Handle Pressure

Supply Management

Skills equal keywords

You have to go one step further from simply listing your skills on your resume. Now, you can start to review Receptionist job descriptions to make sure your skills align with what companies are looking for. The keywords in the Receptionist job description are a direct reflection of the skills the company is seeking in its new Receptionist. Use these keywords to show that you have what it takes to excel in the role. 

By reviewing job description examples – like the one below – you'll be able to identify what technical skills (specific, job-related skills like operating a switchboard) and soft skills (personal attributes like communication and adaptability) matter most to an employer in your target field. 

When crafting your resume, aim to include as much relevant information from the Receptionist job description as possible. This will show the hiring manager that you understand the role and have the necessary skills and experience to succeed as a Receptionist. 

Receptionist job description

Let's take a look at what a normal Receptionist job description looks like. The first thing you'll likely see is a job summary that gives an overview of the daily activities you'll perform as a Receptionist.

Job summary

Greet vendors, customers, job applicants, and other visitors and arrange for transportation services when needed. Direct visitors by maintaining employee and department directories. May operate a switchboard to route incoming calls and place outgoing calls. Maintain security by following procedures, monitoring logbooks, and issuing visitor badges.

Responsibilities

After the job summary, you'll find a list of bullet points that break down specific duties individually. This is a great place to extract keywords for your Receptionist resume.

Greet clients as soon as they arrive and connect them with the appropriate party

Answer the phone in a timely manner and direct calls to the correct offices

Create and manage both digital and hardcopy filing systems for all partners

Make travel arrangements and schedule meetings based on all partners' itineraries

Deal with bookings by phone, e-mail, letter, fax, or face-to-face

Complete procedures when Guests arrive and leave

Prepare bills and take payments

Take and pass on messages to Guests

Deal with special requests from Guests

Answer questions about what the hotel offers and the surrounding area

Deal with complaints or problems

Answer telephone calls and take messages or forward calls

Schedule and confirm appointments and maintain event calendars

Check visitors in and direct or escort them to specific destinations

Inform other employees of visitors' arrivals or cancellations

Enter customer data and send correspondence

Copy, file, and maintain paper or electronic documents and records

Handle incoming and outgoing mail

Qualifications

The final thing you'll see in a Receptionist job description is a list of qualifications that describe everything from the level of education you need to the number of years of experience. Here's what a qualifications list could look like:

More than five years of experience as a Receptionist or Front Office Representative

High school diploma/GED

Bilingual preferred

Adaptable and flexible with an excellent ability to multitask

Self-motivated with strong communication skills

Knowledge of customer service best practices

Computer savvy with experience in data entry, word processing, and managing files

How to use the Receptionist job description

As you work through each section of your reverse-chronological resume, you'll insert items from your list of skills and achievements that mirror what the Receptionist job description defines as necessary for job success. This is called tailoring your resume to the job.

At the end of the day, the hiring manager cares less about everything you've done during your career and more about achievements that prove you'll be an asset to their team – achievements being what's important. 

Let's say that you “issued guest badges” at a company in the past. That's great because it's specifically mentioned in the new job description. You can improve upon that relevant keyword by quantifying your experience and turning it into an achievement. 

Reduced security incidents by 12% by following company protocols to issue guest badges. 

Now, the new company will see that you can do what they want you to and that you understand how to follow protocols to improve things. You're a winner!

It's time to apply for jobs

Once your resume is ready and perfectly tailored to the Receptionist job description, it's time to send it out. Here are a few tips to keep your Receptionist job search organized and manageable.

Network with like-minded individuals

Follow up after you apply for a job

Get ready for interviews

Maintain a positive mindset

You got this!

Searching for a new job can be frustrating, especially if it starts to take a long time. Don't give up. Keep reviewing Receptionist job descriptions to make sure that you've got the right keywords in your resume. You'll land an interview before you know it. 

Having a third party review your resume can be extremely helpful and even boost your confidence. TopResume offers a free resume review and will happily give yours a once-over to make sure it's hitting the mark.

Recommended reading: 

Your path to a great resume starts here.

17 Resume Tips to Get Seen and Hired Faster

Unconventional Ways to Stay on a Recruiter's Radar

Related Articles:

Machine Operator Skills: Add to Improve Your Resume!

Host/Hostess Skills: Add to Improve Your Resume!

Spring Cleaning Your Resume: Tips for Keeping it Concise

See how your resume stacks up.

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How to hire a receptionist: A step-by-step guide

Find the best receptionists with talent assessments.

Does your organization struggle with first impressions and administrative overload? 

Then, it’s time to hire a receptionist. If you’re not sure where to start, our step-by-step guide has you covered.

 In our guide on how to hire a receptionist, we discuss:

What a receptionist is

Where to find the best receptionists

Top skills needed for receptionists

How much receptionists cost

Sample interview questions to hire a receptionist

Plus, we provide a receptionist job description template and tools to assess your future receptionist’s skills. Let’s dive in and solve your front desk recruitment problem.

Table of contents

What is a receptionist, why should you hire a receptionist, 13 fundamental skills for receptionists , 3 steps on how to hire a great receptionist, how much does hiring a receptionist cost, how to hire a receptionist with pre-screening tests, hiring a receptionist faqs.

A receptionist is an employee primarily responsible for receiving and greeting visitors, giving them directions, answering the phone, and assisting with other administrative tasks. Receptionists are the face of the company and play an essential role in being a positive first point of contact for visitors.

The receptionist is vital for any business that receives visitors or fields phone calls because they help ensure people’s first impression of the company is positive.

If you’re on the fence, it’s worth looking at why you should hire a receptionist.

Reasons to hire a receptionist include:

Maintaining your organization’s 5-star reputation: A great receptionist can limit the fallout from upset clients and protect your organization’s reputation. For instance, if callers have a problem, they can immediately reach your skilled receptionist rather than waiting on hold or stewing over the issue before receiving a callback.

Accelerating the purchasing process: Your receptionist speeds potential clients down the purchasing funnel by directing them to the appropriate staff member to speak with. That speed matters! A survey by HubSpot shows about 90% of customers expect a response from businesses within 10 minutes of inquiry.

Lightening the administrative load: Skilled receptionists can help with the administrative tasks that keep your organization running smoothly, freeing up your other staff to focus on what they do best.

Before we discuss how to hire a receptionist, let’s explore what your receptionist does to help an organization thrive. Receptionists are responsible for performing various tasks that contribute to day-to-day operations. 

Typical duties of a receptionist include:

Greeting and directing visitors

Answering calls

Responding to emails

Maintaining the reception area

Providing customer service

Keeping records

Several receptionist skills are worth considering when hiring a receptionist. Interestingly, many receptionist roles now require both technical and soft skills .

Receptionist hard skills

Below, we have compiled a list of hard receptionists skills, along with some examples of how they apply in their daily work activities:

Learn how to use TestGorilla to measure receptionist hard skills

One of our friendly experts is on hand to demonstrate the benefits of using talent assessments to hire skilled receptionists.

Receptionist soft skills

The receptionist role is evolving to become more than just answering phones and greeting guests. Here are some of the most critical soft skills every receptionist should have:

If you’re wondering how to hire a good receptionist, it’s easy with the right system. 

Follow our simple three-step guide to attract great new team members with every hire.

Write the perfect receptionist job description (or use ours)

Test receptionist skills

Plan your receptionist interview questions

1. Write the perfect receptionist job description (or use ours)

Writing the perfect job description is equal parts art and science. Here’s a SparkNotes rundown of your goals when creating a job posting for your receptionist role.

Your job description should:

Concisely and accurately communicate the role

Attract the best candidates

Be a preview of the interview

Represent your company culture

Answer key questions about the role (full-time or part-time?)

We have an in-depth walkthrough with a receptionist job description template on our blog. Feel free to customize it when you’re ready to find the right receptionist.

Once you have your job description, it’s time to find the perfect candidates.

When looking for where to hire a receptionist, staffing agencies and recruiters offer a seamless funnel. If your organization is focused on reducing costs, online job boards (like Indeed and LinkedIn) and social media recruiting are great ways to attract applicants.

2. Test receptionist skills

Finding candidates with the necessary skills is crucial to hiring a great receptionist. Talent assessments make this process simple and replicable – and empower you to focus on core competencies rather than past job titles.

Pro tip: When choosing a test platform, find one that lets you create your own tests and add custom questions to existing tests. 

TestGorilla offers a wide array of pre-employment tests you can use to identify the best applicants. On our platform, you can also create your own assessments and add personalized questions. 

Below are five of the best pre-screening tests for assessing a receptionist’s skills:

T yping Speed test

A typing speed and accuracy test is a vital assessment tool because receptionists need to type emails, memos, and other correspondence regularly.

For this, you can use our typing speed tests . These tests can help you assess how many words per minute (WPM) a candidate can type using software such as Microsoft Office or Google Docs, which is essential for a receptionist position.

Unlock the power of objective hiring with skills tests

Getting started with TestGorilla’s talent assessments is easy and 100% free. All you need to do is sign up and start planning your candidates’ next assessment.

Customer Service test

83% of customers rated good customer service as the most critical factor when making a purchase. 

A receptionist’s customer service skills should be exceptional, and our Customer Service test can help. 

This test includes scenarios that simulate common customer service situations, such as dealing with difficult clients or handling complaints. The test assesses a candidate’s ability to stay calm and professional under pressure and anticipate clients’ needs.

It’s important to note that performance during pre-employment screening correlates with performance on the job in customer-facing roles. For instance, Click&Boat saw that the highest-scoring applicants hired to their customer service team were 30% more productive than average .

Attention to Detail test

If you need to evaluate applicants’ ability to pay attention to details at work, we’ve got you covered. 

You can try our Attention to Detail test to evaluate a candidate’s ability to maintain accuracy and consistency in their work, which is essential for providing efficient service to clients and visitors.

This test includes tasks that require the candidate to proofread documents, identify errors in data entry, and spot inconsistencies in information.

Communication skills test

Our Communication test is an effective way to assess a receptionist’s ability to communicate effectively with clients, visitors, and coworkers.

The test evaluates whether a candidate can converse clearly and concisely, listen actively, and handle sensitive information with discretion. It also evaluates a candidate’s ability to use professional etiquette.

Personality tests

Finally, you should use our Enneagram or Big 5 (OCEAN) test to analyze candidates’ personality types. Both tests evaluate a candidate’s personality traits, their ability to manage emotions, and their approach to others – fundamental for finding the right fit for your company culture and working style.

3. Plan your receptionist interview questions

Knowing what questions to ask is a critical part of the interview process. 

Here are six interview questions to ask when hiring a new receptionist:

What experience do you have as a receptionist?

What software programs are you proficient in?

Can you give an example of a time when you went above and beyond your duties to serve a customer?

How do you manage demanding customers?

What is your strategy for managing multiple phone lines and visitors arriving at the same time?

Why did you leave your last company?

To learn more about the art and science of interviewing to hire the most effective receptionist, read our guide to unstructured vs. structured interviews .

The salary range for a receptionist can vary based on factors such as location, industry, and experience. According to the Bureau of Labor Statistics, the median hourly wage for receptionists in the United States is $17.23.

Receptionist salaries might vary depending on your industry. For example, receptionists in the healthcare industry usually earn more due to the specialized nature of the job.

Additionally, receptionists with more experience or advanced skills may earn a higher salary. According to Glassdoor, a senior receptionist can earn up to $46,000 annually in the US.

Of course, when calculating the cost of hiring a receptionist, you should factor in other tangible benefits. For instance, your healthcare and retirement plan contributions impact the overall amount of resources your organization is investing in the role.

Pre-screening tests are an effective tool for hiring receptionists and other professionals for your organization. They help you evaluate applicants’ skills and their suitability for the role and the company, which is why using a skill-testing platform can streamline hiring workflows and eliminate bias.

At TestGorilla, we offer several tests designed to evaluate and hire receptionists in our test library. Hiring the best candidate to set up your business for success has never been easier. 

If you’re wondering how to hire a receptionist, we’re here to help. Sign up for a free 30-minute live demo and take a look at our product tour to see for yourself how much easier it can be to hire the right person. 

If you prefer to dive right in, we recommend signing up for a Free Forever plan .

How do I find the right receptionist?

To find the right receptionist, you need to finetune your hiring process. First, write a persuasive and detailed job description ( or use ours ). Second, put your job description in front of experienced candidates, either using online job boards or a recruiting service. Then, administer pre-screening tests to streamline hiring and eliminate bias . Lastly, assess your candidates with thoughtful and strategic interview questions.

Is it hard to find a good receptionist?

The job market for receptionists is large and steady, with more than 1,068,000 receptionists in the United States . That means there are plenty of good receptionists to fill your position. Finding a great receptionist takes a thoughtful approach, combining a detailed job description, a structured interview, and skills tests to eliminate bias from your hiring funnel.

What are the five qualities of a receptionist?

When hiring a receptionist, you should look for these five qualities:

Team-oriented

Communicative

If you’re not impressed with the quality of your candidates, consider adding pre-screening tests to your hiring process. Quantitative testing of new hires adds rigor and reduces bias.

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7 Medical Receptionist Resume Examples for 2024

Medical Receptionist

Best for senior and mid-level candidates

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• Medical Receptionist Resumes
• Medical Receptionist Resumes by Experience
• Medical Receptionist Resumes by Role

A medical receptionist is the voice and face of any practice, communicating directly with patients and ensuring the office operates efficiently.

If you’re seeking a position as a medical receptionist, you’ll want to make a cover letter and  write a resume  that emphasizes your ability to serve as the first point of contact. If updating your resume or creating a new one seems daunting, rest assured we’re here for you. 

We’ve researched and  discovered the best strategies and tips to guarantee you’ll have the best chance of securing an interview and landing a job . It all starts with a well-crafted resume, so keep reading to view our seven medical receptionist resume samples.

Medical Receptionist Resume

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Why this resume works

• This will be one of the first things to catch the employer’s eye as they’re looking for assurance that you can handle the medical office’s busy and stressful inner workings. 
• Writing  resume summaries  isn’t easy, but it helps to look through examples and review well-written inspiration. It also helps to know the basics, like when to include a summary (only if you have 10+ years of experience).
• Describe yourself and your duties using descriptive and active language. You can use words like “driven” or “organized” in your summary, “implemented” or “processed” in your  job descriptions , and “experienced in data entry” in your skills section. 

Medical Office Receptionist Resume

• Avoid filler words and fluff, or you may find your resume spilling onto a second page. Play with the template you’ve chosen (or find a new one!) to keep it at a full page and no more.
• Perhaps your career objective can fit nicely on the upper left or right-hand side. 
• Likewise, skills and education are also appropriate to include on the side. 
• In this case, list job duties that translate to any profession, such as communicating with people and managing multiple tasks. 

Medical Receptionist No Experience Resume

• These are crucial aspects that will prove your ability in helping enhance patients’ check in and scheduling experience.

Entry-Level Medical Receptionist Resume

• On your entry-level medical receptionist resume, list the work experience you  do  have, no matter how irrelevant it may seem. As you write job descriptions, think about which particular duties you can document that would demonstrate your ability to work with diverse clientele and guests, efficiently complete multiple tasks, and get the details right.
• Job skills are often transferable between different occupations. Your previous experience, in one way or another, has value for your future position. 
• It’s the first thing the employer will see, which means it’s an opportunity to briefly explain how your qualities and background make you the perfect candidate to be a medical receptionist. 
• Don’t forget to personalize your objective by mentioning the target business by name.

Senior Medical Receptionist Resume

• List your job experience in a reverse-chronological  resume format ; the hiring manager will see your most current position first, allowing them to determine your level of expertise quickly. 
• Consider a  resume template  with clean lines, a big name, and easy-to-find contact details. 
• Demonstrate your previous duties and accomplishments by beginning job description bullet points with action verbs. 
• Include metrics to quantify your impact in previous and current positions. 

Lead Medical Receptionist Resume

• You, however, also want to customize your past experiences to go hand-in-hand with the job description . It’s a great way to stand out from the other applicants.

Front Desk Medical Receptionist Resume Example

• As a general rule of thumb, try to use metrics in two to three bullet points for each job you list. 
• You’ll want to include soft skills, such as “empathy,” and hard skills, such as “data entry,” and “electronic records software.” 

Related resume guides

• Medical Assistant
• Front Desk Receptionist
• Dental Receptionist
• Social Worker

Top 16 Receptionist Resume Objective Examples

Updated July 21, 2023 13 min read

A resume objective is a brief statement that summarizes your skills, experience, and goals for the position you are applying for. When writing a resume objective for a receptionist position, it's important to highlight any relevant experience and skills you possess that make you well-suited for the role. Some key qualities of successful receptionists include excellent customer service skills, strong organizational abilities, an ability to multitask effectively, and proficiency in computer software programs. Additionally, it’s beneficial to mention any certifications or qualifications that may be pertinent to the role. As an example, if you have completed a medical office assistant program or have experience working with specialized software programs such as EMRs or scheduling systems, these should be included in your resume objective. By clearly outlining your qualifications and experiences at the outset of your resume, you will be better positioned to land the job opportunity of your dreams.

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Top 16 Receptionist Resume Objective Samples

• To secure a challenging position as a Receptionist in an organization where I can utilize my organizational and communication skills.
• To obtain a Receptionist position in an established company where I can contribute my administrative and organizational abilities.
• Seeking a Receptionist role at a reputable company to demonstrate excellent customer service skills, communication abilities, and multitasking capabilities.
• To be part of a professional team as a Receptionist and use my experience in customer service, data entry, and telephone etiquette.
• To work as a Receptionist in an organization that values hard work and dedication.
• Looking for the opportunity to join an esteemed organization as a Receptionist to utilize my excellent interpersonal skills and knowledge of office procedures.
• Desire to join an organization as a Receptionist with the aim of providing exceptional customer service while utilizing my administrative skills.
• Seeking employment as a Receptionist to apply strong organizational, communication, and problem-solving skills while delivering exceptional customer service.
• Seeking the position of Receptionist in an organization where I can apply my strong interpersonal skills, attention to detail, and ability to multi-task efficiently.
• Aiming for the role of receptionist where I can use my excellent phone mannerism, computer literacy, and organizational abilities for the benefit of the company.
• Applying for the position of receptionist with the goal of utilizing my excellent communication skills, problem-solving aptitude, and commitment to excellence.
• Looking for an opportunity to work as receptionist at your esteemed company where I can showcase my exceptional customer service abilities along with proficient multitasking capabilities.
• Eagerly seeking employment opportunities as receptionist so that I may utilize my knowledge in office management systems along with outstanding telephone etiquette skills.
• Desiring to join your team as receptionist so that I may contribute towards achieving organizational goals by employing strong administrative capabilities combined with excellent customer service attitude.
• Applying for the role of receptionist wherein I could make use of my expertise in data entry operations along with proficiency in handling multiple tasks simultaneously within tight deadlines.
• Interested in joining your team as receptionist so that I could use my extensive experience in managing front desk operations including scheduling appointments & greeting visitors warmly

How to Write a Receptionist Resume Objective

A receptionist resume objective is a crucial component of the job application process. It provides potential employers with an insight into the qualifications and experience you possess that make you a suitable candidate for the position. As such, it is important to ensure your receptionist resume objective is well-crafted and effectively communicates why you are the best person for the job.

When writing your receptionist resume objective, start by introducing yourself and indicating which position you are applying for. This should be followed by a few sentences outlining your relevant skills and qualifications that demonstrate why you are qualified for the role. For example, if you have prior experience in customer service or administrative roles, this should be highlighted here. Additionally, consider emphasizing any special skills or abilities that make you stand out from other applicants; these could include fluency in multiple languages or specialized software expertise.

Next, provide concrete examples of how your skills can benefit the employer. For instance, if you have excellent organizational skills, emphasize how this will help streamline processes at their organization. Be sure to use language that is clear and concise so as not to confuse potential employers when reading through your document.

Finally, finish off your receptionist resume objective by expressing enthusiasm for the role and highlighting why you are excited about working for this specific employer. This demonstrates to employers that not only do you possess the necessary skills but also have an eagerness to learn more about their company culture and contribute positively to their team environment.

By following these tips when crafting your receptionist resume objective statement, you can ensure that it stands out from other applicants’ resumes and makes a great impression on potential employers.

Related : What does a Receptionist do?

Key Skills to Highlight in Your Receptionist Resume Objective

In the competitive job market, it's crucial to make your receptionist resume stand out from the rest. One effective way to do this is by highlighting key skills in your resume objective that align with the job description and showcase your capabilities. This section will delve into the essential skills you should emphasize in your receptionist resume objective, helping you grab employers' attention and increase your chances of landing an interview.

1. Multitasking

A receptionist often has to handle multiple tasks at once, such as answering phone calls, scheduling appointments, and greeting clients. Therefore, having multitasking as a skill in a resume objective shows potential employers that the candidate can efficiently manage various tasks simultaneously without compromising the quality of work. This is crucial for maintaining smooth operations and ensuring customer satisfaction in a fast-paced office environment.

2. Time-management

A receptionist often juggles multiple tasks at once, from answering phone calls and emails to greeting visitors and scheduling appointments. Good time-management skills are essential for prioritizing these tasks, ensuring all work is completed in a timely manner, and maintaining an organized and efficient front desk. Including this skill in a resume objective can demonstrate to potential employers the candidate's ability to handle busy work environments without compromising on productivity or quality of service.

3. Microsoft Office

A receptionist often needs to use Microsoft Office for various tasks such as drafting emails, creating spreadsheets, managing databases, and preparing presentations. Proficiency in this software suite demonstrates that the candidate has the necessary computer skills to perform these tasks efficiently and effectively. This can contribute to smooth office operations and improved productivity. Therefore, it is a valuable skill to highlight in a resume objective for a receptionist position.

4. Customer service

A receptionist is often the first point of contact for a company or organization, interacting with clients, customers, and visitors. Therefore, excellent customer service skills are crucial to ensure a positive first impression. This skill is also needed to handle inquiries, complaints, and requests effectively and efficiently. Including this skill in a resume objective shows potential employers that the candidate can provide high-quality service and contribute to a welcoming and professional environment.

5. Telephone etiquette

As a receptionist, one of the primary responsibilities is to handle incoming and outgoing calls. Having good telephone etiquette ensures that communication is clear, professional, and respectful. This skill is crucial in maintaining positive relationships with clients, customers, or other stakeholders. Including this skill in a resume objective can highlight the candidate's ability to represent the company professionally over the phone.

6. Data entry

As a receptionist, one of the key responsibilities is to maintain and update information in databases or filing systems. This could include client information, appointment schedules, or other relevant data. Therefore, having strong data entry skills is crucial as it ensures accuracy and efficiency in managing this information, which contributes to smooth office operations. Mentioning this skill in a resume objective can demonstrate an applicant's ability to handle administrative tasks effectively.

7. Scheduling

A receptionist often manages the schedules of other employees, organizes meetings, and coordinates appointments. Having strong scheduling skills demonstrates the ability to manage time effectively, prioritize tasks, and keep operations running smoothly. This skill is crucial in maintaining organization within the company and ensuring efficient workflow. Including this skill in a resume objective can show potential employers that you are capable of handling multiple responsibilities and managing your time well.

8. Problem-solving

A receptionist often serves as the first point of contact for clients, customers, and visitors. Therefore, they may encounter various issues or problems such as scheduling conflicts, customer complaints, or communication mishaps. Having problem-solving skills allows a receptionist to effectively handle these situations in a professional and efficient manner. It also demonstrates their ability to take initiative and make sound decisions which contributes to the overall operations and service quality of the organization.

9. Organization

A receptionist often handles multiple tasks simultaneously, such as answering phone calls, scheduling appointments, and greeting clients. Good organization skills are necessary to manage these tasks efficiently without making mistakes or overlooking important details. Including this skill in a resume objective shows potential employers that the candidate can maintain order and efficiency in a busy work environment.

10. Communication

As a receptionist, one of the primary roles is to communicate effectively with clients, customers, and internal staff. This includes answering phone calls, responding to emails, and greeting visitors. Therefore, having strong communication skills is essential for ensuring clear and efficient information exchange. A resume objective highlighting this skill can demonstrate the candidate's ability to handle these tasks proficiently and maintain a professional image of the company.

In conclusion, effectively highlighting key skills in your receptionist resume objective can significantly increase your chances of securing a job interview. It's important to tailor these skills to match the specific requirements of the job you're applying for. Remember, your objective should not only showcase your abilities but also demonstrate how these skills will contribute to the success of the company. Craft it carefully and concisely, ensuring it is compelling enough to capture the employer's attention and make them want to read more about you.

Related : Receptionist Assistant Skills: Definition and Examples

Common Mistakes When Writing a Receptionist Resume Objective

Writing a resume objective as a receptionist can be tricky. It’s important to present yourself in the best possible light, so you need to make sure you avoid common mistakes that could cost you an interview.

One of the most common mistakes when writing a resume objective for a receptionist is being too vague. Many people will simply state something like “To obtain a position as a receptionist” without really providing any details about their skills and qualifications that make them stand out from other applicants. A more effective approach would be to include specific information about your experience and qualifications, such as “To leverage my 5 years of experience working in customer service and administrative roles to become an excellent receptionist at XYZ Company.”

Another mistake is not tailoring your resume objective to the job you are applying for. You should always customize your objective statement by using keywords from the job posting and emphasizing why your skills and experiences make you well-suited for the role. For example, if the job posting emphasizes customer service, you might say something like “Seeking an opportunity to apply my strong customer service skills as a receptionist at XYZ Company.”

Finally, one mistake many people make is not proofreading their resume objective before submitting it. Employers are looking for attention to detail and accuracy, so it's essential that your resume objective is free of typos or grammar errors. Take the time to carefully review your work before submitting it in order to ensure that it is professional and error-free.

By avoiding these common mistakes when writing a resume objective for a receptionist position, you will be able to create an effective statement that helps set you apart from other applicants and increase your chances of getting an interview.

Related : Receptionist Resume Examples

A right resume objective for a receptionist would focus on the applicant's qualifications, such as relevant experience, interpersonal skills and ability to multi-task; whereas a wrong resume objective would simply state that the applicant is seeking a job in reception.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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