why is my assignment not submitting on canvas

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Canvas support.

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• I get an error message while uploading an assignment

If you get an error message when you try to upload an assignment to the assignments page here are some things you can try:

• clear the cache (see  Refresh your Cache for instructions)
• sign out and sign back in
• restart the browser
• try an incognito or private window (See How do I set up browser to private or incognito mode?  for instructions)
• try to connect to a wired network or check your wifi connection

If it still does not work, contact your instructor.

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• Canvas isn't loading a particular plug-in/application or working as expected. What can I try?
• I can see my course but I cannot access it
• I don't want my previous courses on my course dashboard
• I've dropped a course in goSFU. Why is the course still on my Canvas dashboard?
• I've enrolled in a course in goSFU. Why don't I see the course on my Canvas dashboard?
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• What Can A Student Access After The Course Concludes?
• Why Can't I See My Course in Canvas?

AskAuckland

Your online help and support centre, trouble uploading assignment on canvas.

I'm having trouble uploading my assignment on Canvas. What should I do?

Please make sure you are using a browser that is supported by Canvas. The preferred browser is Google Chrome, but Canvas supports the most recent two versions of every browser.

For more information, see Which browsers does Canvas support?

If that does not work, check if you are submitting the assignment past the due date, as some lecturers may disable late submissions. If this is the case, you will need to contact your lecturer or faculty staff.

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Canvas: Tips and Troubleshooting

Tool-by-tool in alphabetical order

It is necessary to hide grade distribution graphs from students. Canvas courses include analytics that show the distribution of student grades for each assignment. Because students, as well as instructors, can see* the high, low, and mean grades, it may be possible for them to figure out the grades of classmates in very small classes.

To protect student privacy, we recommend that in very small classes, e.g., <10 students, you hide this feature from students. To do this:

• While in your course site, click Settings at the bottom of the left-hand navigation.
• Click more options , which is at the bottom of the “Course Details” page. (Just above the Update Course Details button.)
• Check the box next to “Hide grade distribution graphs from students.”
• Click Update Course Details.

* If not hidden, students can view grade distribution graphs by clicking their own grade to the right of an assignment.

Read more about Analytics .

Announcements

• There are no section-specific Announcements.
• Students manage their own notification preferences, which can include auto-blocking messages sent from Canvas. If you are concerned that some may have opted out of receiving announcement notifications you want to send an email to students, you can use the Inbox feature in the upper-right corner of the screen to send an email to all students. In addition, the MCommunity Directory automatically creates a Google Email Group for your course. A nice side benefit is that this group can also be used to share Google docs with your entire course. Read more about Google email groups .
• Creating a delayed announcement
• You can get an immediate confirmation that you sent out an announcement or assignment.
• Click Account in the left-hand navigation menu.
• Click Notifications .
• Hover over the area to the far right of Announcements Created by You and choose the checkmark.
• Choose the checkmark to the right of Due Date if you want a confirmation that you sent an Assignment out.

Read more about notification preferences .

Read more about Announcements .

Assignments

• Students sometimes need to scroll down to view comments from the instructor. You may want to remind your students about this.
• Students are able to resubmit assignments until the Available Until date, even past the due date or after the instructor grades it.
• There is no “draft mode”.
• Resubmitted Assignments stack with previously submitted.
• Students who do not submit an assignment by the "Accept Until" date can no longer see that assignment.
• Students need to click "Submit Assignment" before they can enter their assignment content.
• Instructors can hide assignments grades by default in the Gradebook and in Speedgrader .  
• Non-Canvas-administered Assignment data can be uploaded via csv directly to Assignments by first downloading a blank csv from Grades, then using Grades/Settings/Upload Grades csv.

For example, if your assignment requires both an uploaded file and a media recording, your students can upload a file the first time they submit the assignment and then resubmit the assignment with a media recording. (You would enable both submission types when you create the assignment.)

Note that students can also use the comment feature to include additional information with assignment submissions.

• Click Notifications.

Read more about Notification Preferences .

Read more about Assignments.

• Canvas DocViewer is a tool that allows annotations on online assignment submissions in Canvas. You can use DocViewer to  view annotated feedback  in the assignment details section of the sidebar from your instructor or from other students in peer review assignments.

When you open a submission, DocViewer will automatically save any annotations made to the submission file for 10 hours. Canvas will display a session expiration warning at 9 hours 50 minutes, followed by a 5-minute and 1-minute warning until the 10 hour limit has been reached. You can restart a DocViewer session at any time by refreshing the submission page.

If your browser includes a built-in PDF viewer, select the option to view the PDF in the system viewer.

• It is not possible to create an item in Files that is simply a link. However, there are a few workarounds for this.

Read more about Files .

• Instructors who create groups should check for new students enrolling in the course until the drop/add period is over. Students added to the course during the drop/add period must be manually added to any previously created groups.

Read more about Groups .

Grades and Gradebook

• More on assignment groups .
• Students are automatically notified of their assignment grades: Instructors cannot schedule the release of grades for a future date. You can hide  the assignment to prevent this behavior.

Read more about Grades and the Gradebook .

Changing your Home Page

• Modules is the course default home page. 
• To change your home page from Modules, follow the instructions at How do I change the Course Home Page? on the Canvas website.
• If a page is used in more than one module and one of the modules is not published, students will see the page title but they will not be able to open that page in a module that is published.
• Canvas Modules that are migrated from Lesson Builder will automatically be published in Canvas
• A file that is included in both a published Module and an unpublished Module will be invisible to students in both.

Read more about Modules .

Notifications

• Students manage their own notification preferences, which can include auto-blocking messages sent from Canvas. If you are concerned that some may have opted out of receiving announcement notifications you want to send an email to students, you can use the Inbox feature in the upper-right corner of the screen to send an email to all students. In addition, the MCommunity Directory automatically creates an MCommunity Google Email Group for your course. A nice side benefit is that this group can also be used to share Google docs with your entire course. More on course groups .
• Changing the name of a Page reverts it to unpublished.

Read more about Pages .

• You must publish your Modules, Quizzes, Assignments, and Discussions, and the site itself, to make them visible to students.
• Use Student View at any time to double check what they can see.
• You can shuffle answers at the quiz level, as opposed to question by question. More on quiz options .
• Learn about quiz settings to maximize security .
• Instructors can rename quiz questions. Click the word "Question" while in editing view to change the name. This is helpful for reordering. To students, they will still be named "Question."
• If you use a multiple Fill In The Blank (FIB) question, students earn all or nothing. It's not possible to have each blank scored individually (e.g., 5 blanks = 5 points).
• If you use a single FIB type question, the blank will always be at the end of the question text. If you want a blank in the middle of a sentence, you have to insert text along the lines of [ _________ ]. Instructors can also choose the Multiple Blanks option.
• There is no option to include an “Explanation” text box for students to use with a multiple choice or any other kind of question.
• Canvas saves any quiz answers every 60 seconds. Students can leave a quiz that they started and if they return before the time or date expires, they can "Resume Quiz."
• Although it will not appear the same, you can print a quiz: click the Preview button to see a preview of the quiz and then use your browser's print function to print the preview.

Read more about Quizzes .

• Students will not be able to see an unpublished site.
• Published sites will still be invisible to students until the first day of term, unless an exception is requested from ITS.
• Since ITS only updates overnight, newly registered students won't be able to view the course right away, but students with uniqnames can be added by instructor instantly.

SpeedGrader

• As an instructor, SpeedGrader allows you to view and grade student assignment submissions in one place using a simple point scale or complex rubric. Canvas accepts a variety of document formats and even URLs as assignment submissions. Some document assignments can be marked up for feedback directly within the submission. You can also provide feedback to your students with text or media comments.
• Sort submissions by student and hide student names for anonymous grading
• View submission details for each student, including resubmitted assignments
• Use rubrics to assign grades  
• Leave feedback for your students
• Track your grading progress and hide assignments while grading
• View submissions in moderated assignments

Read more about SpeedGrader

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Assignment submission types in canvas.

Canvas lets you decide the way you want students to submit their assignments. You specify the submission type in the Submission Type box when you create the assignment. Assignment settings always remember and display the settings created or edited in the previous assignment in the course.

On This Page

No Submission

External tool.

Choose No Submission when you do not want students to submit an assignment in Canvas. You can use this assignment type to create extra columns in the Gradebook, or when you want to create an assignment that involves multiple scores.

Choose Online when you want students to submit their assignments in Canvas. When you use the online submission type, you can specify online entry options.

Text Entry : Students can submit their assignment directly in the Rich Content Editor .

Website URLs : Students can submit a URL that fulfills the assignment.

Media Recordings : Students can submit an audio or video recording that fulfills the assignment. They can either record new media or upload existing media.

File Uploads : Students can upload a file to fulfill the assignment. Note that if your institution has enbled Google Docs as a submission type, students can connect to Google Docs as a web service to submit an assignment as a Google Doc, Google Sheet, or Google Slide. However, these files will convert to their Microsoft counterpart file type—Word, Excel, and PowerPoint, respectively.

If you want to only allow certain types of files for assignment submissions, click the Restrict Upload File Types check box and manually enter a list of accepted extensions in the Allowed File Extensions box. In the case of an odd or unusual file type, try adding it to your course to confirm the file is accepted before requesting students to submit the file type.

Select On Paper when you want students to submit an assignment to you but not through Canvas. When you choose this assignment type, Canvas creates a column in the Gradebook for grading purposes. However, you must enter the grades manually.

Choose External Tool when you want students to submit their assignments using an external app (LTI) enabled for your course. You must enter a URL for the external tool.

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“I turned it in, you just didn’t get it!” & Other Canvas Assignment Excuses Foiled

Posted on September 28, 2016 by Kelly Scholl

Have you been thinking about accepting more online assignment submissions now that Canvas makes it so easy? Is the one thing holding you back the student that says they submitted an assignment to Canvas and you just didn’t get it or you cannot find their submission? Sometimes this frustration can make you want to go back to paper copies, or even keep you from using electronic submissions at all.

But, Canvas assignments can actually help with this. When a student submits an assignment, there is a three point check system they have for verifying the assignment submission went through. From the assignment view, students will see:

➊ A large green check mark and the words “Turned In!” ➋ A date and time stamp the assignment was submitted (as well as an option to review the submission). ➌ The original “Submit” button has changed to read “Re-submit Assignment,” indicating the assignment has already been submitted at least once.

Consider making it a course policy that verification of electronic submissions within Canvas is the responsibility of the student. Please feel free to borrow the graphic above to utilize in a Canvas announcement or to post in your course syllabus. Know a colleague who might benefit from this information? CITL encourages you to forward this information to them as well. And remember to subscribe to the CITL Blog to not miss out on our Wednesday weekly posts.

Interested in learning more about Canvas Assignments or Grading in Canvas? The CITL hosts many workshops that can help you become more familiar with Canvas. Explore the possibilities on the CITL website or contact our office for an individual consultation .

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Grade Sync Problems

Student grades in MindTap do not sync to your LMS, or sync very slowly.

Slow grade syncing

MindTap grades sync automatically with your LMS, and should take 5 minutes or less. If scores have not synced after 1 hour, you might have one of the following problems.

LMS gradebook does not show activity scores

If your LMS gradebook shows a student's overall grade but not how they scored on individual activities, it is not configured to import activity scores.

• Open the Cengage tool.
• Click Select Content .
• Click Switch to Activity Scores .
• Remove the overall score column from your LMS gradebook.
• Verify that your LMS gradebook has a column for each activity.

LMS gradebook does not show overall course scores

If your LMS gradebook has scores for individual activities, but not an overall course score, it is not configured to import course scores.

• Click Switch to Overall Score .
• Remove activity score columns from your LMS gradebook.
• Verify that your LMS gradebook has a column for the overall course score.

Ungraded assignments are not synced

MindTap only syncs assignment scores that count toward student grades. Hidden and practice assignment scores are not synced.

Assignment not in LMS

Assignments must be added to the LMS to import scores from MindTap .

• Brightspace

Other syncing problems

If the assignment is linked and configured correctly but still has not synced with your LMS after 1 hour, try manually pushing scores to your LMS.

If you are still having syncing problems, delete the linked assignment in your LMS, then add it again. Manually push assignment scores to your LMS.

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