telstra adsl business plans

Telstra announces T22 small business plans

Telstra has taken the wraps off its new small business plans, including a 24/7 tech support service and a fixed-line fault "concierge".

The plans were announced as part of the Telstra2022 strategy unveiled in June, which saw 8,000 jobs axed and is focused on "simplifying" the telco's offerings.

"Our new approach for small business is built around three things: Flexibility to enable businesses to scale and choose what is right for them; greater cost certainty and value; and expert service and advice," Telstra CEO Andy Penn said.

"This is a significant increase to the level of dedicated service and support we provide small businesses, to help take away complexity and give them peace of mind with their technology usage and support."

Under the AU$69 per month Business Choice mobile plan, small business will be able to order a mobile device -- with tablet plans costing AU$29 per month -- with no lock-in contracts, meaning they can add and subtract mobile plans month-to-month as their business peaks; remove excess data charges in Australia; and provide choices of add-ons, including business devices such as the Microsoft Surface Go.

According to the telco, making the plans more flexible will enable small businesses to scale with more cost certainty.

Telstra Platinum for Business is the telco's 24/7 phone and online tech advice and support offering, which comes with an on-call IT team that provides advice, installation, setup, troubleshooting across new technology hardware, software, cloud, and payment services. The service is priced at AU$40 per month or AU$60 per month with Platinum Business Security Service thrown in.

"From 26 December, Platinum for Business Security Service will also be available to small business customers, providing three security assessments, an annual health check report, and updates on the latest threats to help keep businesses up to date about their security," the telco explained.

Telstra is also launching unlimited data broadband plans starting at AU$100 per month for 24 months as a standard inclusion on its Business Bundle plans, which also includes a Telstra Business Smart Modem providing mobile backup for broadband dropouts.

In addition, the telco said it will triple its small business specialists in retail stores nationwide, bringing the number up to 3,000.

Telstra will also launch a new national IT channel for small business customers who have "more complex technology needs", called Telstra Business Technology Centres, in early 2019.

"Telstra Business Technology Centres ... will operate across a national footprint of 28 regions and be run by expert teams from Telstra's existing group of channel partners," Telstra said.

"The teams in each centre will provide personal and virtual account management to local business customers, helping them make the most of technology to do things such as be found and sell online, operate virtual teams across geographies, and keep their operations and their customers' data safe and secure."

Lastly, Telstra's new "concierge" tech support service will help small business customers with National Broadband Network (NBN) or fixed-line service faults, which will be included in all of its broadband bundles.

Previously under T22, Telstra had introduced new consumer mobile plans in July, which were based around greater personalisation as well as removing excess data charges and improving customer experience.

Telstra's goal is to have 20 core plans in a modular design by June next year covering both consumer and small business, with its next milestone under the T22 strategy to be to introduce a "market-leading loyalty program" in March 2019.

The four-pillar strategy for the next three years has six goals: to improve customer experiences; simplify its products, business, and operating model; extend its "network superiority and 5G leadership"; achieve global high performance in employee engagement; achieve a net cost productivity of AU$2.5 billion by FY22; and attain a post-NBN return on invested capital of 10 percent.

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Best business NBN plans in Australia

Your one-stop spot for a breakdown of the best business NBN plans in terms of speed, price, features and support.

So you’re in the market for a business internet plan. This effectively means you’re after a business NBN plan because, outside of one surviving Telstra business internet ADSL2+ plan, NBN is the dominant form of broadband these days available to most businesses across Australia.

Our database has more than 60 business NBN plans, which means there’s plenty to choose from across eight providers. While competition is tight around pricing and speed, there are business-centric extras and support options that help separate plans and are also well worth considering.

Business NBN providers

In our database, we track dozens of business NBN plans from eight providers. While most of the providers in our comparison engine also offer residential plans, More Telecom exclusively sells business plans. Here’s a look at the eight providers whose plans we track:

• Aussie Broadband
• More Telecom

Business NBN plans

Before we delve into the specifics of the best NBN plans on offer, here’s a look at a daily updating list of the cheapest business NBN plans in our comparison engine.

At the time of writing, TPG business NBN was the only option for an NBN 12 for businesses, which is the TPG NBN 12 M Business Bundle for $69.99 a month. It has typical business-hour speeds of 12Mbps and has a $129.95 upfront fee on month-to-month or a $30 initial fee if you sign up for an 18-month contract.

There are more options when it comes to NBN 25 plans for businesses, with choices from Aussie Broadband, More Telecom, Exetel and Vodafone, all of which boast 25Mbps typical business-hours download speeds. The best plan here depends on your business preferences. If you are okay with a BYO modem and PAYG phone, Aussie Broadband’s Business NBN 25/10 Unlimited plan has the best monthly price ($10 extra a month also includes unlimited calls to Australian numbers, including mobiles). If you want a modem, the Vodafone Essential NBN Business Plan comes with the Vodafone Wi-Fi Hub Modem.

You can see the NBN business plans for NBN 25 below in order of price.

As is the case with NBN 50 for residential users, NBN Standard is the dominant form of business internet plans with the most choices. iiNet business NBN is technically the cheapest here, but that’s for a plan that only has 300GB of monthly data. The more competitively priced NBN 50 business plans with unlimited data start around $80, which is where an Optus business NBN plan is our top pick. The Optus Internet Everyday – NBN plan boasts 50Mbps typical business-hours download speeds, PAYG landline calls (for unlimited calls to Australian numbers) and the Optus Ultra WiFi Modem.

For comparison, below is a daily updating list of NBN 50 business plans with unlimited data.

NBN 100 plans are the fastest ones most businesses can access in Australia, and it’s also a popular speed tier with the providers in our database. Again, it’s an Optus NBN business plan that comes out on top. The Optus Internet Everyday Fast – NBN plan is a good choice if you want a mix of speed and monthly cost, but the costlier Aussie Broadband Business NBN 100/40 Unlimited plan is our pick because of the 40Mbps of max upload speed (compared to 20Mbps from most others).

If you’d like to compare this plan with others, check out the daily updating list below of business NBN plans with unlimited data.

For businesses connected to the NBN via Fibre-to-the-Premises or Hybrid Fibre Coaxial technologies, there are two more speed tiers available to choose from, albeit with not as much competition. More Telecom has the cheapest plan with its XXXL Speedboost offering ($119.90 per month), although the 205Mbps typical business-hours download speeds aren’t as impressive as the 248Mbps on offer from Exetel and Aussie Broadband.

Consider the Exetel Superfast Business NBN 250 if you want to balance download speed with monthly price ($135 monthly fee). Alternatively, Aussie Broadband’s Business NBN 250/100 Unlimited boasts upload speeds up to 100Mbps for $179 per month. If that’s not fast enough, you can also consider the Aussie Broadband Business NBN 500/200 Unlimited plan, which is a custom speed tier for $319 a month.

You can see these NBN-for-business plans below, sorted by price.

Finally, there are a couple of NBN 1000 plans tailored for businesses, which have big differences in price and speed potential. If you want the cheaper option, consider the Exetel Ultrafast Business NBN plan, which costs $150 a month for 350Mbps typical business-hours download speeds. Alternatively, $429 a month gets you the Aussie Broadband Business NBN 1000/400 Unlimited plan, which boasts 600Mbps typical business-hours download speeds (and, yes, upload speeds that can reach up to 400Mbps).

You can see these plans below.

Every single month, the team of editors and database managers at Reviews.org meet up to score and rank the very best NBN internet plans in Australia. 

Business NBN extras to consider

Among business NBN plans in our database, there are some common extras that are worth factoring in when weighing up which plan to choose. Month-to-month plans may be the standard, but some attract an upfront fee, so keep an eye out for that.

If you are interested in signing up for a contract, a lot of those come with some form of NBN modem-router . That said, you can still stick month-to-month with either Vodafone, Optus or a Telstra NBN business plan to receive an NBN modem-router for no additional cost. The only disclaimer is you have to stick around for a period of time to not pay a device fee if you switch providers.

Below is a list of business NBN plans that include an NBN modem-router.

The other common inclusion is a PAYG phone line, which certain providers lets you upgrade to include national (including mobile in some cases) or international calls. Below is a list of popular combined landline phone and internet plans (for small businesses) that include calls to Australian landlines.

And here’s a closer look at popular business NBN plans that include a phone plan with calls to Australian numbers, including mobiles.

There are two other core business extras to consider, which may either be included or cost extra per month, depending on the provider: a static IP address and priority support. A static IP address is useful for businesses that want to use a virtual private network (VPN) , host servers, use remote access configurations or take advantage of more reliable communication than a dynamic IP address. These are the business NBN providers in our database that include a static IP address at no extra cost:

Business NBN support considerations

Priority business support means dedicated support channels to help you troubleshoot issues faster. The following business NBN providers from our comparison engine include priority support with their plans:

• Telstra (extra-cost concierge support also available)

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Adsl2+ internet in australia: your guide to copper broadband.

• ADSL2 Plans

ADSL has been replaced by the NBN, but we can help you understand the original broadband technology.

Australia’s Internet was built upon ADSL technology. While the completion of the NBN means ADSL2+ has been completely phased out across Australia, understanding how the Internet worked before the National Broadband Network is important.

While we can’t connect you to an ADSL plan, the team at Compare Broadband is here to help you understand the different broadband technologies available to you, and help you get connected to the ideal plan for your needs. Give us a call today

• ADSL technology has been replaced by the NBN
• It used to deliver speeds up to 24 Mbps
• Compare Broadband will help you find the perfect Internet plan

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What is ADSL?

ADSL stands for “Asymmetric Digital Subscriber Line”. Digital Subscriber Lines (which you may have often heard shortened to “DSL”) refers to the form of communications technology that transmits data over those old copper telephone lines.

When the telecommunications network in most countries first rolled out, two lines of copper would be drawn into each property – one to serve, and one redundant. The line would come off the Local Loop, a snake of rubber running a few metres below the city, emanating in a rough circle from an Exchange.

When the need for high-speed internet started to become pressing, running a Digital Subscriber Line (DSL) over the redundant line was an imperfect solution. 

So why is this imperfect? Well, the technology to run a voice call over a piece of copper is very old, and the copper is very old as well. No-one at the time foresaw the need for a service like the internet to run over that same line. 

So DSL was the widespread method for providing the internet ‘signal’ to everyone’s home. The 'A' in ADSL refers to Asynchronous, or uneven. 

ADSL vs ADSL2+ vs Naked DSL

ADSL, or ADSL1 as it’s often called, is the most basic form of broadband internet. The maximum speed a basic ADSL connection can run is at 8,192kbps/384kbps. 

ADSL2+ offered faster speeds compared to ADSL, and was cheaper too. With speeds of up to 24,000 kbps (24 megabits per second) this is fast enough internet for numerous computers in one home or business to be online simultaneously.

Naked DSL is where you have ADSL2+ internet running into your home via a copper phone line, but you deactivate the telephone aspect of the line, so you don’t need to pay for phone rental as a separate charge. 

The arrival of the NBN

ADSL has a long history in Australia, but with the completion of the National Broadband Network, ADSL technology became redundant. Today, fixed line broadband is delivered through the NBN or a similar fibre network like Opticomm .

NBN connections are faster, and more reliable. You can also choose from a wider range of providers, and can connect without having to pay a line rental fee.

You can compare NBN plans today , and the team at Compare Broadband can even help you get connected.

Is ADSL2+ NBN?

No, the NBN is a completely different technology and enterprise. The NBN (which stands for National Broadband Network) is an Australian national wholesale open access data network funded by the Australian Federal Government. Since its completion, ADSL has become redundant across Australia.

ADSL Copper Line vs NBN fibre optic cables

While ADSL technology uses copper phone lines to transmit data, NBN technology uses fibre optic cables to transmit its data; when the NBN network replaces the old copper infrastructure of ADSL with these fibre optic cables, it can typically provide a faster internet speed to your home. This is because the old copper lines were designed for telephone communication rather than internet usage, and NBN technology is specifically designed to accommodate internet users.

How fast is ADSL broadband?

Speeds for most internet connections vary depending on a number of factors, but the maximum download speeds for each connection are listed below... ADSL: 8Mbps ADSL2: 12Mbps ADSL2+: 24Mbps

How fast is NBN compared to ADSL2+?

When it comes to the NBN and ADSL2+, there is a significant difference in speed; compared to the top ADSL2+ speed of 24Mbps, the top speed on a premium NBN plan is around 1000Mbps. This increase in speed is directly due to the NBN’s difference in infrastructure.

Is the original ADSL still available?

What is a dslam.

A DSLAM is a Digital Subscriber Line Access Multiplexer. It is basically a large array, or rack of network devices (like modems), wired up together and in turn connected to a main telephone switch.

What is an ADSL2+ line profile?

A line profile governs the speed and stability of your ADSL2+ connection. Not all phone lines are alike in quality and distance, which means not all broadband accounts connect at the same speed. Higher ADSL2+ line profiles – which result in higher speeds – are also more sensitive to interference and connection issues.

What is off-net broadband?

Off-net broadband is a common term that is used to describe ADSL or ADSL2+ plans offered over a different network than those typically used by internet service providers. Off-net plans also come in a range of connection speeds which usually range from 521Kbps to 20Mbps. The speed will still depend on the area that you are in.

What is Pair Gain?

A pair-gain system refers to the technology used to run several phone services along the same length of copper line from the exchange. Telecommunications providers will often install pair-gains systems to reduce installation costs and cabling space when connecting multiple phone services. Instead of installing a separate copper line into each premise, a pair gain system will use the same line that is then split and run into several houses. The resulting line is adequate for a phone service but cannot support a high speed broadband connection.

What is a RIM?

An RIM or Remote Integrated Multiplexer was often installed by Telstra to extend copper line to reach more areas. A RIM allowed a signal to travel further along the line and could be used to split a copper line to several premises. There are a number of reasons why Telstra may have installed a RIM on your line, including insufficient space for more cables, cable-laying difficulties or the overall expense of copper cabling. If there was a RIM infrastructure on your home phone line you would be unable to run a high-speed ADSL2+ broadband service. The fastest connection possible on a RIM service is an ADSL connection.

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Start comparing adsl2 now, answer a few simple questions and we'll search hundreds of plans from some of australia's leading providers. start by entering your postcode or suburb below., are you eligible for a free fibre upgrade, the government is making 1.5 million australian homes and businesses eligible for a speed upgrade to fttp (fibre to the premises), which offers greater speed and reliability. selected towns and suburbs with fttc and fttn are eligible for the upgrade with an eligible high speed nbn plan..

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Compare Telstra business mobile plans

Posted by Bruce Pitchers 04/06/2024

Mobile phones play a vital role keeping businesses, their staff and customers connected. And all major telco providers offer plans tailored to their business customers’ needs.

In this guide, Canstar Blue explores Telstra’s business mobile plans, and reveals how they compare to those on offer from Optus and Vodafone.

On this page:

Telstra business plans

Telstra business mobile bundle plans, telstra business plans vs telstra upfront plans, telstra business mobiles on a plan, telstra enterprise phone plans.

• How do Telstra business plans compare to those from Vodafone and Optus?

Are Telstra business plans worth it?

Telstra offers three business mobile plans, each is payable upfront:

• Basic: $62 per month for 50GB (capped data download speed of 250Mbps)
• Essential: $72 per month for 180GB
• Premium: $95 per month for 300GB

Download speeds are uncapped within your plan’s monthly data allowance, and customers can add up to five bundle plans.  All Telstra business mobile plans come with following calls and texts:

• Unlimited calls, SMS and MMS to standard Australian numbers
• 30 minutes calls to standard international numbers
• Unlimited SMS and MMS to standard international numbers

All Telstra business mobile plans also come with:

• No lock-in contracts: Cancel any time or change plans on a month-to-month basis
• Data sharing: Shared data across up to 20 mobile plans on same account
• No excess data charges in Australia: Speeds slowed if you exceed data allowance
• 24/7 network surveillance
• Choice of eSIM or physical SIM
• Ability to earn Telstra Plus Points

Telstra business plans also offer a service unavailable to regular customers: the ability to pay extra for premium numbers. Premium numbers include sequences of numbers (e.g. 234 567), pairs of numbers (e.g. 14 14, 14), or triple sets (e.g. 319 319) that are easy to remember. A premium number is a useful marketing tool, as it helps customers remember a business’ contact details.

The following table shows a selection of sponsored SIM Only plans on Canstar Blue’s database with links to referral partners.

Customers with Essential and Premium Telstra business mobile plans can each add up to five bundle plans.

Bundle Plan: $50 per month for 25GB

Added bundle plans allow users to share data allowances across multiple devices on the same account.

Telstra’s three Upfront consumer mobile phone plans – Basic, Essential and Premium – are identical to its business plans.

The following table shows selected published Telstra Upfront plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Telstra offers a range of phones available to buy outright, or via interest-free instalments over 12, 24 and 36 months on a chosen business plan.

Phones on offer include the latest models from Apple, CAT, Google, Motorola, Nokia, OPPO and Samsung.

For large businesses, Telstra Enterprise offers a wide range of telecommunications solutions, including mobile plans and devices. These solutions are custom-designed on request. For more information, refer to the Telstra Enterprise website.

How do Telstra business plans compare to Optus and Vodafone?

Vodafone and  Optus also both offer a range of business mobile phone plans:

Vodafone business mobile plans

Vodafone offers Small, Medium and Large plans, with prices beginning from $49 per month. Vodafone’s Team Plan allows up to nine additional plans to be added onto one primary service connected to a Vodafone business account, available with or without a phone. All Vodafone plans offer no locked-in contracts, unlimited standard national calls and texts, and unlimited standard international texts. Medium and Large plans also offer international calls.

The max speed data allowances on the primary service and team plans combine into one pool to be shared between all users. No excess data charges apply, instead speeds are slowed to 2Mbps once the plans’ data cap is reached.

For more than ten connections, Vodafone offers Business Flex Plans, which are tailored to a business’ individual requirements by a Vodafone personal account manager.

The following table shows a selection of Vodafone postpaid plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Optus business mobile plans

Optus offers three small business mobile plans, including Small, Medium and Large options with prices from $52 monthly. All three plans offer no locked-in contracts and unlimited standard national calls and texts. The Medium and Large plans also offer international calls and texts.

The max speed data allowances on Business Choice plans combine into one pool to be shared between all users. No excess data charges apply, instead speeds are slowed to 1.5Mbps once the plans’ data cap is reached.

Optus also offers a four SIM Business Teams Plus Plan, which includes 320GB of data to share between four lines and the option to add additional SIMs. For larger companies, Optus offers Business Fund plans, which feature device credits, and are tailored to a business’ individual requirements by an Optus business consultant.

The following table shows a selection of Optus postpaid plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Ultimately, choosing the right mobile plan for a small business comes down to the number of phone plans required, and the firm’s data, phone-call and messaging needs. 

So before making a decision, it’s recommended to consider your business’ current and future requirements and to research the plans on offer, and if you have any questions to contact a telco directly.

Overall, while Telstra’s basic business mobile plans are not the cheapest in the market, and don’t offer the most data, they do come with the support of one of Australia’s leading telecommunications companies.

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Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions.

Actual product inclusions can be found on the provider’s website.

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Telstra’s changing NBN prices again from 1 July, says it’s complicated

Are we re-living 2023 all over again?

The gist of changes for Telstra's NBN plans goes something like this: some prices are going up, some are coming down, others stay the same.

Lower speeds are getting more expensive, faster speeds are becoming a little bit cheaper in comparison.

Here's a quick look at what these changes are:

The interesting bit here is just how expensive NBN 50 has become, especially stacked against NBN 100. There's now only a $5 difference between the two, but on NBN 100 you get double the download speeds.

While NBN 50's popularity has been on the decline, it's still used by 44% of Aussies. It's also the speed tier most impacted.

Optus will also be hiking up the prices of its NBN 25 and NBN 50 plans by $4 to $5 a month from July 8.

NBN 25 will cost $79 a month and NBN 50 will cost $89 a month.

Didn't Telstra and other providers change their prices just a few months ago?

Yep, you're not wrong.

Telstra , along with a bunch of other internet providers, made a slew of changes based on the speed tier.

The majority of moves happened between August and December 2023.

For Telstra, it was October 2023.

Here's a look at what last year's price moves looked like:

"As a business, we're constantly striving to balance the needs of our customers whilst ensuring we remain financially sustainable," a Telstra spokesperson told Finder.

NBN Co is increasing the price they charge us for wholesale internet and this is an important factor for the changes we're making, along with our ability to keep investing in our network, products and services while responding to increased data usage.

"This includes 24/7 network monitoring to help protect against scams, 4G backup to help keep you connected in an outage and support from our local teams when you need us."

It all started when...

After a lot of back and forth, the Australian Competition and Consumer Commission finally gave NBN the green light for its new pricing model.

You can read all about it in our news from last year but the new pricing structure essentially favours higher speeds.

But that was a change in wholesale prices for last year. This time, it's based on NBN's pricing for FY25.

Earlier this year , NBN explained its thought process on proposed changes based on how household needs are evolving.

The average household now consumes 443 gigabytes per month across 22 internet-connected devices. We predict that the average will grow to 33 connected devices by 2026 and 40 by the end of the decade.

That's all well and good, but in this cost-of-living environment, these changes may not work for everyone's budget.

We're also waiting to see how other providers apart from Telstra and Optus respond. We'll keep you updated!

So, what can I do?

Your best option is to shop around and compare NBN plans .

It's good to remember that a lot of the time loyalty doesn't pay. It just makes you pay more than you should.

There are other providers that will offer unlimited data and the same speeds for cheaper. A lot of them are also famous for slinging 6-month sign-up discounts.

Maybe they may not offer as many extra bells and whistles as Telstra or Optus, but if all you care about is speed, they're worth checking out.

Check out our pick of the best NBN plans for this month for a more curated list of options.

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As an old bloke, I don’t understand the difference between nbn, wireless internet, and what else. Can you steer me in the right direction please?

Hi Nobby, NBN is a fixed-line internet connection most commonly used in Australia. You can put in your address on our website to see if your home can be connected and find a plan suited to your speed and budget requirements: https://www.finder.com.au/broadband-plans/nbn-tracker . If you’re wondering what type of speed you need, this guide can help you out: https://www.finder.com.au/broadband-plans/nbn-speed-tiers .

Home wireless is an alternative to NBN. It uses the 4G and 5G mobile networks to get you online. There’s no setup required. Just keep in mind that a 5G home wireless plan will only be accessible if your area is covered by 5G. You can compare plans here: https://www.finder.com.au/broadband-plans/home-wireless-broadband . Once you decide on a provider, you can start the sign up process. They will ask you to enter your address to check if you can get the plan. The main thing to remember with home wireless is you should ideally be getting good mobile network signals at your property to have a stable internet connection.

Hope this helps and please don’t hesitate to reach out if you have any other questions.

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Why Is Telstra’s Business Model Under Pressure?

Of these layoffs, 377 will take effect immediately from within the Telstra Enterprise business unit. Most of the remaining cuts will be announced in detail soon and finalised by the end of the year.

The announcement followed a review of the company’s enterprise division, which services large business and government clients.

Providing voice calls and other network services to these clients has historically been an important part of Telstra’s business. But recently, low-cost internet-based competitors have been whittling away at this revenue.

Speaking at a press conference, Telstra CEO Vicki Brady said while the company continues to see solid growth across its mobile network, it now faces a changing business landscape:

Our industry and the world we are operating in are changing. We have new and different competitors. We have rapid advances in technologies happening. Our customer needs continue to evolve and we have ongoing inflationary and cost pressures.

But it’s possible these job cuts are also part of a strategy to boost Telstra’s flagging share price, which fell to a low of A$3.57 the day of the announcement.

This was down from its 52-week high of $4.46 and well below its ten-year high of $6.61 in February 2015.

How did we get here?

In February, Telstra reported a 66.7 per cent drop in EBITDA – an important measure of earnings – for its fixed-enterprise business unit.

Telstra said this fall-off was the result of a continued decline in income from call charges, business connectivity, network applications and services.

It’s possible the slowing Australian economy may have exacerbated the decline, impacting businesses’ spending on telecommunications products and services.

Telstra has been under pressure to find savings under its ambitious “ T25 ” target to achieve a $500 million reduction in net costs by the end of financial year 2024–25.

Telstra expects this major restructure to incur a one-off cost of between $200 million to $250 million over this period.

The company also said it would focus on reducing other cost categories, including non-labour-related costs. One such cost is energy usage, a major expense for telcos .

Now, the company expects to achieve $350 million of its cost reduction target by the 2025 deadline.

Telstra hasn’t directly tied this latest round of cuts to the broader adoption of artificial intelligence (AI). But the company has been exploring ways of using the technology.

Telstra announced in February it was moving forward with AI technologies it had developed in-house, following pilot trials with frontline team members.

The company was at pains to point out that these particular technologies aim to assist existing human staff, for example, by summarising interactions with customers or better searching for information from internal databases.

Down the line, however, further adoption of AI could eventually impact employee numbers as Telstra and other telecommunications companies aim to ramp up and exploit cost-cutting uses of the technology.

Mobile tells a stronger story

Telstra’s core mobile business has meanwhile performed strongly, with subscriber numbers growing steadily over the last year.

The company’s latest announcement included a significant change to the terms of its postpaid mobile plans.

Prices of these plans have historically been automatically indexed to the consumer price index each financial year. That will no longer happen, bringing postpaid mobile plans into line with most of Telstra’s other products. There will be no increase this July.

Brady said the move would give the company greater flexibility:

This approach reflects there are a range of factors that go into any pricing decision, and will provide greater flexibility to adjust prices at different times and across different plans based on their value propositions and customer needs.

The change does mean consumers might see relief from large automatic price increases when the consumer price index is high.

But it will likely cause concern among consumer groups. There will now be uncertainty on the exact timing of price changes for postpaid mobile plans, and their size and direction will be largely up to Telstra.

Telstra’s future direction remains unclear

There are other pressures looming for Telstra.

Before the next election, the government is expected to announce the outcome of a review into the universal service obligation (USO), a consumer protection that guarantees Australians “reasonable access to fixed telephone and payphone services”.

Telstra is Australia’s nominated USO provider, and this delivery contract has been a key driver of its dominant position in regional and remote areas. But there’s no guarantee it will be renewed with Telstra in 2032.

Telstra says its restructuring aims to put the company in better financial shape. But the announcement does not offer strong guidance on how Telstra plans to grow its business in coming years.

Telstra is facing increasing competition in a maturing market and its growth appears to be based primarily on expanding its customer base rather than introducing new products and services.

In the short term, Telstra continues to struggle to reduce costs at a time of what it calls “higher-than-expected inflation” and high energy costs.

This article is republished from The Conversation under a Creative Commons license. Read the original article .

The Cheapest NBN 50 Plans

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T-Mobile's new 5G backup plan can save you from internet downtime

Published on 17 hours ago

• T-Mobile is launching a new Home Internet Backup plan aimed at users who experience frequent outages.
• The plan offers 130GB of 5G data per month and a 5G gateway for $30/month.
• The plan will be available from June 6 at T-Mobile stores and the company’s website.

T-Mobile is launching a new service called the Home Internet Backup plan, which aims to keep customers online during internet outages. It is available to anyone, regardless of whether they are current T-Mobile customers, and is intended for users of traditional ISPs such as Xfinity. When an outage occurs, users can switch to T-Mobile’s 5G network to stay connected.

According to a CivicScience study cited by T-Mobile , nearly 20% of U.S. internet users report experiencing outages a few times each month. T-Mobile presents this backup plan as a solution for those unexpected downtimes.

T-Mobile claims this is enough data to keep the average household connected for up to seven days, though heavy internet users might disagree. The plan costs $30/month with AutoPay ($20/month for eligible T-Mobile voice line customers). Setup is touted as quick and easy, taking only 15 minutes.

A potential limitation of the plan is that after the 130GB data cap, your speeds will crawl to a near halt at 600kbps. Plus, a $35 device connection charge lurks as an added expense.

For some, shelling out $30 a month for a few hours of backup internet might seem excessive, especially when smartphone hotspots can serve a similar purpose. However, the plan could be a lifesaver for those who experience frequent or prolonged outages, rely on multiple devices, or simply can’t afford to be offline. The dedicated 5G gateway should also offer broader coverage and potentially better performance than a smartphone hotspot.

Previously, T-Mobile introduced a similar service for businesses, the ‘ Business Internet Backup ‘ plan, which is also priced at $30 per month but is limited to seven days of use per month. The Home Internet Backup plan appears to lack this specific limitation.

The Home Internet Backup plan will be available in T-Mobile stores and online at the company’s website starting June 6.

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Will customers stomach higher prices from Telstra?

C onsumers can expect to pay more for their monthly phone plans following Telstra’s decision this week to revamp its pricing model, but analysts have warned that many customers would not be prepared to stomach higher prices amid ongoing cost-of-living pressures and stretched household budgets.

Telstra on Tuesday announced it would sack up to 9 per cent of its workforce this calendar year, with about 2800 workers to leave the company in what the communications union dubbed a “national disgrace”. The company said it would save up to $300 million as a result of the cull, citing rising inflation and energy costs as well as tough market conditions for the decision.

As part of that same announcement, the telco also announced it would ditch its annual July price changes for postpaid plans, which were linked to inflation.

“This approach reflects there are a range of factors that go into any pricing decision, and will provide greater flexibility to adjust prices at different times and across different plans based on their value propositions and customer needs,” Telstra chief executive Vicki Brady said of the change.

Brady said data usage had grown on Telstra’s network by 30 per cent each year, necessitating significant investments in infrastructure and technology.

Telco industry analysts are expecting Telstra to follow in the footsteps of rival Vodafone and lift its prices higher than the inflation rate, with mobile phone revenue increasingly important for Telstra, given the deterioration in other parts of its business.

The company already quietly hiked prices for its national broadband network plans this week, lifting them by $4 to $5 per month, in a move that drew criticism from consumer advocates.

While Brady on Tuesday ruled out a July mobile phone price increase, Alvin Lee, a senior analyst at Telsyte, said customers can likely expect price rises before the end of the year, as Telstra seeks a better return on its network investments.

Analysts such as Lee agree that Australia’s telcos have seen subdued returns on their investments in the past five years compared to the serious investments they have pumped into upgrades. They also say that Australian mobile plans are still relatively cheap compared to other telcos globally.

“With the high cost of living, consumers are becoming more sensitive to price changes,” Lee told this masthead.

He says Telsyte’s latest research found that subscribers of major telcos are feeling increased pressure, with more than half believing they are paying too much for their mobile services. That compares to just 20 per cent of those purchasing services from a smaller Mobile Virtual Network Operator (MVNO) – a company that does not own a mobile spectrum license but sells mobile services under its own brand name using the network of a licensed mobile operator – such as Aldi, or Boost.

MVNOs often offer cheaper prices than the likes of Telstra or Optus, given they lease wireless capacity at wholesale prices, then resell it to customers under their own brand. They can do so because they do not own or maintain their own infrastructure.

According to Lee, the lower-cost MVNOs are most likely to benefit from any price rises by Telstra, Optus or TPG.

“Price remains the top factor driving churn in mobile services,” he said. Churn is the industry term referring to customers switching service providers.

Vodafone, which is owned by TPG, kicked off its price rises in January, lifting its monthly mobile phone fees by between 6 per cent and 9 per cent, citing the “high costs of doing business.” Customers are now paying an extra $48 each year for their plan than they were a year ago.

Luke Clifton, group executive of Telstra rival Macquarie Telecom, believes Telstra’s announcements this week pave the way for higher prices.

“The writing appears to be on the wall as financial analysts have determined this is the only way that Telstra can get to its FY25 guidance numbers,” he said. “This will mean higher mobile prices for Australians already dealing with a cost-of-living crisis, poorer customer service, and more people out of work due to staff lay-offs.”

More information about Optus’ ongoing pricing strategy is expected on Thursday when the company unveils its latest set of financial results.

The most recent data from the competition watchdog shows Telstra remains Australia’s dominant mobile player, with a 44 per cent market share, with Optus commanding 31 per cent and TPG third, with 17 per cent.

Veteran telco analyst Paul Budde is expecting a “price war” to erupt between traditional fierce rivals Telstra, Optus and TPG, which operates a range of brands including Vodafone and Lebara. Each of the big three will be closely watching each other and reacting accordingly, he says.

“It will be interesting to see. Competition is fierce, and TPG especially would offer better prices if Telstra opts to increase its [prices],” he said. “The companies are basically competing on price. So, if Telstra up its prices it will lose market share. They will have to make a choice.

“And if they all increase their prices the competition and consumer watchdog might have a look at that.”

For its part, the Australian Competition and Consumer Commission said it is closely monitoring the situation to make sure the telcos are meeting their obligations.

“If households are impacted by cost-of-living pressures, we recommend that they seek support from their retailer or shop around for any offers that represent better value for them,” an ACCC spokesman said.

The Business Briefing newsletter delivers major stories, exclusive coverage and expert opinion. Sign up to get it every weekday morning .

Tim Cook is about to reveal Apple's plan to dominate the internet for another decade

• A 2005 deal between Apple and Google changed the way Americans use the internet.
• Apple may soon reveal a new arrangement that could do the same for the AI era.
• Tim Cook is expected to announce a partnership with OpenAI at WWDC to bring ChatGPT to iPhones.

When Steve Jobs introduced the first iPhone in 2007, it was a landmark moment in Apple's history that involved the CEO of another Silicon Valley company: Google.

Eric Schmidt , Google's leader at the time, joined Jobs onstage at the Macworld conference as a symbol of the growing bond between their companies. In 2005, Apple and Google had struck a deal to make Mountain View's search engine the default option on the Mac's Safari browser.

The iPhone put Google front and center as the core search tool on the device Apple was betting its future on. It's a tie-up that has arguably determined who's dominated America's internet ever since.

As iPhones grew in popularity across the US, Google's reach spread too, giving an already dominant search engine more exposure.

The deal is now at the heart of a US antitrust lawsuit filed against Google in 2020, but it's shaped how Americans experienced the internet and has been extremely lucrative for Apple: Google paid $20 billion in 2022 to maintain the deal.

Now, Apple is preparing to reveal its plans to dominate the internet again — with the help of another Silicon Valley company.

Apple's plan to dominate the internet, again

On Monday, when CEO Tim Cook kicks off Apple's Worldwide Developer Conference , he's expected to unveil a new vision of artificial intelligence by announcing a partnership with OpenAI.

Related stories

Bloomberg reported Wednesday that Apple is all but set to announce that the ChatGPT maker's technology will be integrated into the iPhone operating system.

For Apple, the partnership is a bold attempt to bring generative-AI features to its devices after months of questions from investors, developers, and others about its plans to get in on Silicon Valley's most-talked-about technology.

Though Apple typically keeps its plans secret, there's been a growing sense that the company was falling behind on AI . Rivals like Google and Meta have charged ahead with their own AI models, while Microsoft partnered with OpenAI as early as 2019.

But by bringing an incumbent AI player like OpenAI into its mix, Apple hopes it can shape a new internet experience for iPhone users in the AI era.

In a research note, Wedbush analysts wrote that this year's WWDC could be "the most important event for Apple in over a decade as the pressure to bring a generative AI stack of technology for developers and consumers" grows.

For OpenAI, the deal would give it access to one of the most powerful distribution systems in the world, as there are more than a billion active iPhone users.

Time will tell if the deal is as fruitful as Apple's search-engine agreement with Google. Though OpenAI has emerged as the face of the generative-AI boom thanks to the early-mover advantage it gained from ChatGPT's release in November 2022, it's also been mired in controversy.

No done deal

The ChatGPT maker's AI has been criticized for making critical errors and being prone to "hallucinations," bringing its reliability into question. The company has also been the subject of controversy, as CEO Sam Altman has come under fire from former employees over safety issues.

It's worth noting that neither company has confirmed the deal yet. It was previously reported that Apple had been in discussions with Google over an AI partnership, but OpenAI appears to have earned its favor.

One thing is certain: Apple is about to pitch the world on its plans to dominate the internet in the AI age.

Correction: June 6, 2024 — An earlier version of this story misstated the length of OpenAI's partnership with Microsoft. It started in 2019, not 2023.

Watch: What is ChatGPT, and should we be afraid of AI chatbots?

• Main content

Telstra Business Upfront Internet Plans

Information about the service, telstra smart modem.

If you have a Telstra Smart Modem it has backup from our 4G mobile network. You can use the 4G backup service in two scenarios - to get online until your broadband service is connected and when there’s a detected network upgrade or outage. Mobile backup is available to premises in 4G coverage areas. Check coverage at  telstra.com/coverage . We do not support modems not supplied by Telstra. If you choose to use your own modem Telstra will not be able troubleshoot or conduct testing, if you have a connection issue, fault or speed issue you will be required to report these issues to Telstra.

Telstra Internet Optimiser

Included as an optional feature at no charge while you remain on an eligible plan with a compatible modem. For details, visit  telstra.com.au/internet/internet-optimiser

Directory Listing

If you want your name, address or phone number included in the White Pages, you can ask for a listed number.

Service availability

The type of service offered may need further qualification checks to determine what’s available at your location. It is not currently available on Fixed Wireless.

Access Technology

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change. Once your nbn service has been activated on the new FTTP infrastructure, your service cannot be changed back to your previous access technology.

Broadband Speeds

Broadband speeds vary due to a number of factors, including:

• Type of technology available at your address
• Network capacity
• Set up at your premises
• Device connection (Wi-Fi vs Ethernet cable)
• The number of users online

A broadband service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection. Typical nbn Fixed Wireless speeds may be lower than other nbn access types.

For information on nbn speeds, visit  telstra.com/nbn-speeds-explained

For information on Opticomm speeds, visit  telstra.com/opticomm-speeds-explained

For information on Telstra 4G Fixed Wireless speeds, visit telstra.com/4GFW-speeds-explained 

Checking your services and account

To check your usage or manage your account and services, register and login to My Account at telstra.com/myaccount or get the My Telstra app.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Satisfaction guarantee

If you’re a new Telstra Home Internet customer and you’re not happy with your service for any reason, let us know within 30 days of connecting and you can leave with no obligations. We’ll even refund your monthly plan fee for that first month. Find out more at  telstra.com/guarantee

Can I cancel my plan?

Yes, you can cancel your plan at any time by calling us on 13 20 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel. 

Can Telstra change my plan?

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

• We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.
• If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your hardware, accessories or services in full.

Information about pricing

Your first month’s charges.

When you start your plan, you will be charged for the first month when you place your order. 

When will I pay?

You make an initial payment when you order this plan. The monthly plan charge (see above table) is charged in on the same day each month when you service is connected. You can view your upcoming payment dates in the My Telstra app.

I already have a Service with Telstra

If you already have an existing Service(s) which you pay for using AutoPay, when you add another Service, your first monthly payment for the new Service will start on your upcoming AutoPay monthly payment date for your existing Service, after your new Service has been connected.

If you have an existing Service(s) for which you receive a bill, when you add another Service, your first monthly payment for the new Service will start on the first day of your billing cycle for your existing Service, after your new Service has been connected.

How do I pay?

You'll pay for your plan by automatic deduction from your credit or debit card (Visa, Mastercard or American Express) or a bank account. See our Direct Debit Payment Terms for more details. 

Telstra Bill

If you've been invited to receive a bill for plan, you'll need to pay the bill amount online or over the phone using an eligible credit or debit card online or via BPAY. Part payments are accepted once your Telstra Bill has been issued (minimum payment is $1).  Overpayments, in person payments and payments other than credit or debit card or via BPAY are not accepted.

Priority Assistance

Available for diagnosed, life-threatening medical conditions where access to a Home Phone service is essential. Connection will occur within 24 hours for urban and rural areas, or 48 hours for remote areas.

This service includes professional installation of your Telstra Smart Modem, battery backup power supply or a Priority Assistance Handset if you have opted for one, and your wifi devices. Not available on nbn Fixed Wireless or Telstra 4G Fixed Wireless.

Charges for other work we may do for you

From time to time, your service may require additional connection, maintenance repair work. If that occurs, the following additional charges may apply. We will let you know before you incur the charge. You can cancel or reschedule a Tech Pro home appointment via our contact centres or stores - if you cancel within 24 hours of the appointment, you will be charged the Call Out Fee but the Service Fee will be refunded.

Need help? We're here for you.

Visit telstra.com/contactus  for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints . We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.  This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

White Pages is a registered trade mark of Thryv Australia Pty Ltd. nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.

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