Mini Case Study 4 Instructions
You have been called to a meeting with the CEO, Jacob Zielinski, and the COO, Sofia Morales.
CEO: Good morning! We are here today to talk about the change initiative that we are planning for our Bangalore call center. Based on recommendations from last month, we are going to change the work hours in our call center to 40 hours a week. However, this is going to involve a shift in the working hours for most of our employees, since we still need to maintain 24/7 service. So, we are hiring new employees who will be shadowing our current customer service employees. The current employees will be training the new employees on the job.
COO: Yes, I've heard from the managers that some of the employees are concerned about this. They're saying that their work hours went down but their workload went up because they need to train the new employees! They are afraid that the new employees will just be a burden on them.
CEO: It's very frustrating because we are trying to improve the working conditions while maintaining quality customer service. We'd like to hear what your role can be in this change and how you can help us overcome employee resistance.
COO: You know I am big on data, so I've collected some data on change readiness among the employees. I would like you to analyze this data and write up a summary of what you find. Also, I am concerned about performance, so I would like to see some key performance indicators tracked and measured after we increase the number of employees.
CEO: Overall, this is a three-part task: We need a plan for what HR can do to help prepare for this change, a summary of what we know about change readiness among the employees, and at least three KPIs you suggest tracking and measuring. Since today is Monday, I am hoping you could have something for us by the end of the week.
For this assignment, review the survey results on change readiness and then do the following:
- analyze the survey results and write a summary of your findings
- recommend a plan for change based on a change model
- suggest at least three KPIs and explain how you can track and measure them
You may need to research how to collect metrics around KPIs in order to make informed suggestions.
HRMN 495: Contemporary Issues in Human Resource Management Practice
Getting started, recommended databases for human resource management, additional library resources.
- Mini Case Study Assignment 3
- Mini Case Study Assignment 5
- Search Tips
- Citing Sources
To find information about application tracking systems, and employee data collection, you may need to do several searches and experiment with your search terms. You might try something like:
applica* AND track* AND system AND "human resources"
For employee data collection, you would want to try something like:
(worker or employee AND data AND collection AND (practice* OR rule OR polic* OR procedure)
Remember to put phrases in quotation marks. For a refresher on Boolean operators, please see our video at https://youtu.be/qkKNVw8YfOE You can use any of the Recommended databases listed below for your research.
- ABI/INFORM Collection Business/management articles, company profiles, case studies, industry reports, country reports, etc., from 1923 - present. more... less... Includes ABI/INFORM Dateline, ABI/INFORM Global, and ABI/INFORM Trade & Industry.
- Business Source Ultimate Business/management articles, company profiles, case studies, SWOT analyses, business videos, etc., from 1886 - present. Includes Harvard Business Review articles. New upgraded content! More journals and videos.
- Gale Business: Insights Global company and industry intelligence, including SWOT, market share, and financial reports, company histories, industry essays, case studies, scholarly journals, and business news.
- Emerald Insight Articles about international business, marketing, human resources, management, organizational development, library management, etc. If you get a "connection refused" error message, please try Emerald in a new private window . more... less... Copyright Please follow the Emerald Copyright Statement .
- Books24x7 Ebooks on finance, business, IT, and technical topics, including Microsoft Office. more... less... Personalized Features in Books24X7 All users have their own accounts when they sign into Books24X7, as anonymous users. All users are anonymous to protect their privacy. This is your own account and you can save your personalized features, which will be available to you each time you sign in. The personalized features in Books24X7 are folders, notes, and bookmarks. These features are available to all students, faculty, and staff at UMUC. You will see these features when you view a title (notes or folders options) or chapter (notes, folders, and bookmarks). You can test out and view a title and then set up some of the features described above. If you click on the My Home tab, you will see also any folders set up on the left under the heading, Personal Folders, and the features are shown in each folder or in each of the folders. Access to Books24X7 Access is restricted to current UMUC students, faculty, and staff per the terms and conditions from Skillsoft, the vendor for Books24X7, as amended by UMUC: http://documentation.skillsoft.com/en_us/privacy/skillport_Terms_of_Use.htm .
- O'Reilly Ebooks and videos on technology and business topics. (NOTE: Having issues with your login? )
- Dissertations and Theses Global (ProQuest) Full text for most dissertations added since 1997 and strong retrospective full-text coverage for graduate works prior to 1997. more... less... Citations from 1637 - present.
- Academic Search Ultimate Arts, humanities, science, social sciences, business, and technology journals, ebooks, and other resources from 1887 - present.
- UMGC Library OneSearch Simultaneously searches multiple Library research databases. Note: Does not include all databases.
- Databases by Title (A-Z) Alphabetized list of research databases.
- eBook Collection (EBSCOhost) Searches approximately 90% of the Library’s ebook collection. Ebooks can be read online, and in some cases, downloaded.
- Additional Ebook Collections Access to additional Library ebook collections.
Print Books
- Library Catalog Searches the 17 University System of Maryland and Affiliated Institutions (USMAI).
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- Last Updated: Nov 16, 2023 1:04 PM
- URL: https://libguides.umgc.edu/hrmn495
IMAGES
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HRMN 495. Mini Case Study 4 Mecha Collins 1130/ Change Management Plan. According to the survey results most employees do not agree that the change will positively impact them. It appears employees are not quite ready to make the change.
Mini Case Study 4 Lisa Gantt University of Maryland Global Campus. HRMN 495: Contemporary Issues in Human Resources Management. Professor Lara Zauner February 21, 2023. Survey Results. ParlaTech surveyed the employees to get an idea of their change readiness.
View HRMN 495 mini case study 4.docx from BUS 495 at Triton College. 2/25/2022 HRMN 495 Case Study #4 Erik Pozo UMGC Reviewing the survey of "employee impression of the change and its personal
View Mini Case Study 4.docx from HRMN 495 at University of Maryland, College Park. MEMO To: Jacob Zielinski, CEO CC: Sofia Morales, COO From: Amanda Perkins, HR Director Date: November ... November 30,2021 Subject: Change Readiness Mini Case Study 4 Analyze the survey results and write a summary of your findings Employees are not sure if the ...
Mini Case Study 4 HRMN 495 6980 Contemporary Issues in Human Resource Management Practice Date: July 21, 2023 To: Jacob Zielinski, CEO, & Sophia Morales, COO of ParlaTech From: Subject: Change Management Plan, Change Readiness, and KPI tracking ParlaTech is on the right track to implement the recommendations made after the incident in Bangalore ...
For this assignment, review the survey results on change readinessand then do the following:. analyze the survey results and write a summary of your findings ; recommend a plan for change based on a change model
Business document from University of Maryland, University College, 5 pages, 1 Mini Case Study 4 Jenny Davidson HRMN 495 Contemporary Issues in Human Resources Management Practice (2232) Professor Bobby Barret April 25, 2023 2 MEMORANDUM To: Jacob Zielinski, CEO From: Jenny Davidson, HR Director Date: April 18, 2023 Subject: Reco.
HRMN 495 Mini Case Study 4 Lisa Gantt. Contemporary Issues in Human Resource Management Practice 100% (2) Students also viewed. HOA1; Individual Deliverable 2; Dear Shannon - Letter for a interpersonal situation going on in life. BEHS 364 Social Media Campaign-Final; BMGT 380 Learning Activity Week 8;
HRMN 495: Contemporary Issues in Human Resource Management Practice. UMGC; ... Mini Case Study Assignment 1; Mini Case Study Assignment 3; Mini Case Study Assignment 5 ... Recommended Databases for Human Resource Management. ABI/INFORM Collection. Business/management articles, company profiles, case studies, industry reports, country reports ...
HRMN 495 Mini Case Study 3 Lisa Gantt. 4 pages 2022/2023 50% (2) 2022/2023 50% (2) Save. Related Answered Questions. Contemporary Issues in Human Resource Management Practice (HRMN 495) 1 day ago. please respond to the discussion below. Although an organization with a national presence, AAA is actually comprised of 36 regional clubs. One of the ...
HRMN 495: Mini Case Study 3 4 developments. The leader will be aware of an issue before it worsens to the point where extreme action is needed. Also, implementing transformational leadership will constantly motivate the workforce to perform better and pursue the greatest outcomes regardless of the situation. Employees are more likely to be engaged and productive if they believe their interests ...
HRMN 495 mini case study 4.docx. Triton College. BUS 495. Wk 3 Apply Employee Performance and Operations.docx. Solutions Available. Full Sail University. MGT 312T. Mini Case Study 5.edited.edited.docx. American Public University. HLSS 310. HRMN 495 Risk Audit Management.docx. Solutions Available.
HRMN 495: Contemporary Issues in Human Resource Management Practice. UMGC; ... Mini Case Study Assignment 1; Mini Case Study Assignment 3. Getting Started; Recommended Databases for Human Resource Management; Additional Library Resources; Mini Case Study Assignment 5 ... company profiles, case studies, industry reports, country reports, etc ...
HRMN 495: Contemporary Issues in Human Resource Management Practice; ... Mini Case Study Assignment 3; Mini Case Study Assignment 5; Search Tips. Search Tips for Human Resource Management; Citing Sources; Search Tips for Human Resource Management. Searching Basics 4 simple steps for effective database searching: 1. Start with a Basic Search
Case study 3 mini case study lisa gantt university of maryland global campus hrmn 495: contemporary issues in human resources management professor lara zauner. Skip to document. ... Mini Case Study 4 HRMN 495. Contemporary Issues in Human Resource Management Practice. Assignments. 100% (2) 4.
HRMN 495 Mini Case Study 4 Valerie Price.docx. Mini Case Study 4: Change Plan HRMN 495 6380 2/26/2023 Valerie Price To: Jacob Zielinski, CEO Parlatech; Sofia Morales, COO From: Valerie Price, HR Director Parlatech Date: 2/22/2023 Subject: Change Management Plan To whom it may concern, Recently, Parla.
Mini Case Study 5 Mecha Collins HRMN 495 12/06/ Impact of culture and sources of conflict. Organizational culture is the process of shared values and goals of organizations. Organizations with a strong culture tend to have a higher qualified staff.
View Mini Case Study 3.docx from HRMN 495 at University of Maryland, College Park. MEMO To: Jacob Zielinski, CEO From: Amanda Perkins, HR Director Date: November 23,2021 Subject: Changes in
HRMN 495 Mini Case Study 4 Lisa Gantt. Contemporary Issues in Human Resource Management Practice 100% (2) Students also viewed. C310-HW1 NT - HW1 Questions; CSIA Paper Template(TOC+TOF,2021) Project 2 - Trends in Government Contracting; Intel Corporation SEC 10-K Report and Analysis;
Business/management articles, company profiles, case studies, SWOT analyses, business videos, etc., from 1886 - present. Includes Harvard Business Review articles. New upgraded content! More journals and videos.
HRMN 495: Mini Case Study 3 Assignment 2020). By setting targets, businesses might aim to improve employee morale, productivity, and retention. Providing employees with work arrangements like working from home may help them balance their professional and personal lives, which in turn helps reduce absenteeism. Businesses may encourage a healthy work-life balance by providing employees with ...
HRMN 495: Contemporary Issues in Human Resource Management Practice. UMGC; UMGC Library; ... Mini Case Study Assignment 1; Mini Case Study Assignment 3; Mini Case Study Assignment 5; Search Tips; Citing Sources. Citing your sources; Citing your sources. APA Citation. For this class, you'll be using the citation rules developed by the American ...
HRMN 495: Contemporary Issues in Human Resource Management Practice. UMGC; ... Recommended Databases for Human Resource Management; Additional Library Resources; Mini Case Study Assignment 3; Mini Case Study Assignment 5; Search Tips; Citing Sources; ... company profiles, case studies, industry reports, country reports, etc., from 1923 ...