customer service specialist skills resume

• • Handled more than 70 calls daily, leading to efficient problem resolution and customer satisfaction above 95%.
• • Offered tailored solutions to complex customer issues, resulting in reduction of complaint recurrence by 80%.
• • Implemented procedures for improved customer service quality, boosting the department’s performance by 60%.
• • Increased customer service response rate by 40% through effective coordination of workflows.
• • Managed high-risk customer accounts, reducing account closures by 55%.
• • Implemented a customer feedback system to streamline the collection of customer responses, contributing to a 30% improvement in service.
• • Led a team of 5 customer service representatives to achieve and maintain highest customer service metrics
• • Received 100+ calls daily with a focus on resolving customer complaints and inquiries.
• • Adhered to regulatory compliance standards for all customer interactions, ensuring 100% compliance score within my tenure.
• • Reduced case resolution time by 35% through proficient use of customer service software.
• • Increased customer satisfaction by 20% with proactive issue management.

5 Customer Service Specialist Resume Examples & Guide for 2024

Your customer service specialist resume must reflect an outstanding ability to handle customer inquiries. Demonstrate your proficiency in providing timely and accurate responses to enhance customer satisfaction. Showcase your communication skills, both written and verbal, as they are fundamental to a customer service role. Your resume should illustrate how effectively you've managed and resolved conflicts, ensuring customer loyalty and business success.

All resume examples in this guide

Traditional

Resume Guide

Crafting an impeccable customer service specialist resume format in four steps, writing your customer service specialist resume experience, creating your customer service specialist resume skills section: balancing hard skills and soft skills, optimizing the education and certification sections of your customer service specialist resume, summary or objective: making your customer service specialist resume shine, extra sections to include in your customer service specialist resume, key takeaways.

A significant challenge faced by Customer Service Specialists when writing a resume is quantifying their performance and achievements in a customer-centric role. Our comprehensive guide can help address this issue by providing actionable tips on how to effectively articulate and measure your success in terms of customer satisfaction rates, resolution times, and other key metrics that demonstrate your impact on overall service quality.

Dive into this guide to learn how to craft a customer service specialist resume that offers recruiters a clear view of your career journey:

• Draw from our customer service specialist resume samples, highlighting top skills, certifications, and more.
• Illuminate the potential impact you can bring to an organization through your resume summary and experience.
• Spotlight your unique customer service specialist expertise, emphasizing tangible results and standout achievements.

Recommended reads:

• Customer Support Engineer resume
• Customer Success Associate resume
• Customer Service Associate resume
• Call Center Supervisor resume
• Customer Service Agent resume

Your customer service specialist resume format should be both strategic and reader-friendly. Here's a concise guide to help you achieve that:

• Choose a format that aligns with the job's requirements. If your expertise is directly relevant, the reverse-chronological format is ideal. If you're focusing more on skills, consider the functional or hybrid formats.
• Header: Ensure it's populated with accurate contact details and any relevant portfolio links.
• Length: A one-page resume is standard, but if you have extensive experience, extending to two pages is acceptable.
• File type: To maintain formatting consistency, always opt for PDF.

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Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Prioritize clarity and organization in your customer service specialist resume. Use ample white space, choose readable fonts, and clearly delineate each section.

Elevate your customer service specialist resume with these essential sections:

• Header: The go-to section for recruiters seeking your contact details, portfolio, or current role.
• Summary or objective: A snapshot of your achievements and aspirations.
• Experience: A testament to your technical and interpersonal prowess.
• Skills: A showcase of your capabilities aligned with the job requirements.
• Certifications/Education: A reflection of your commitment to staying updated in the industry.

What recruiters want to see on your resume:

• Experience in customer service roles: relevant work experience can demonstrate the ability to handle customer interactions effectively.
• Proficiency in using customer service software: knowledge of CRM systems and databases help manage customer interactions efficiently.
• Strong communication skills: both written and verbal, are crucial for effectively resolving customer issues and providing information.
• Problem-solving abilities: this indicates the candidate's capability to handle difficult situations or complex customer issues.
• Customer-oriented attitude: a focus on customer satisfaction and proven ability to build lasting relationships with customers.
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Here are some quick tips on how to curate your customer service specialist professional experience:

• Always ensure that you quantify your achievements by implementing the Situation-Task-Action-Result framework;
• When writing each experience bullet, make sure you're using active voice;
• Stand out by including personal skills you've grown while at the job;
• Be specific about your professional experience - it's not enough to say you have great communication skills, but rather explain what your communication track record led to?

Wondering how other professionals in the industry are presenting their job-winning experience? Check out how these customer service specialist professionals put some of these best practices into action:

• Handled customer inquiries via phone and email, resolving 50+ issues daily with a 95% satisfaction rate.
• Provided product information and troubleshooting assistance resulting in a 20% increase in customer retention.
• Collaborated with cross-functional teams to resolve complex customer complaints, ensuring prompt resolution.
• Managed high-volume inbound calls, maintaining an average call handling time of under 3 minutes.
• Assisted customers with billing inquiries, processing payments, and initiating refunds, reducing outstanding balances by 25%.
• Developed and implemented a comprehensive training program for new customer service representatives.
• Led a team of 10 customer service agents, monitoring performance metrics and providing coaching and feedback.
• Implemented a chatbot system, reducing response time by 50% and improving customer satisfaction by 15%.
• Collaborated with the product development team to incorporate customer feedback into new feature designs.
• Maintained an average first-call resolution rate of 90%, resolving customer issues efficiently and effectively.
• Assisted in the implementation of a customer loyalty program, resulting in a 10% increase in repeat business.
• Provided on-the-job training to new hires, ensuring a smooth transition into their roles.
• Collaborated with the IT department to develop and implement a customer relationship management (CRM) system.
• Identified customer pain points and proposed process improvements, resulting in a 30% reduction in escalations.
• Created and delivered customer service training modules, improving team performance and achieving KPI targets.
• Acted as a subject matter expert, providing guidance and support to junior customer service representatives.
• Developed a customer satisfaction survey and analyzed data to identify areas for improvement.
• Collaborated with sales teams to upsell and cross-sell products, resulting in a 15% increase in revenue.
• Implemented a live chat support system, reducing average response time by 50% and increasing customer satisfaction.
• Resolved complex customer complaints escalated from lower-tier support, resulting in a 20% decrease in escalations.
• Conducted customer feedback analysis and implemented process improvements, enhancing overall customer experience.
• Managed a team of customer service representatives, overseeing their performance and ensuring adherence to KPIs.
• Developed and maintained a knowledge base system, improving response accuracy by 25% and reducing resolution time.
• Collaborated with the marketing team to create customer-centric content for newsletters and social media platforms.
• Assisted in the implementation of a customer feedback management system, resulting in a 15% increase in survey response rate.
• Identified customer pain points and proposed product enhancements, leading to a 10% decrease in customer complaints.
• Provided training and mentoring to new hires, ensuring consistent delivery of exceptional customer service.
• Conducted root cause analysis on customer issues, collaborating with the technical team to implement permanent solutions.
• Developed and delivered customer service workshops, enhancing the team's communication and problem-solving skills.
• Achieved a customer satisfaction score of 95% through proactive engagement and personalized assistance.

Quantifying impact on your resume

• Include the number of customers you handled daily or weekly, demonstrating your ability to manage high workload efficiently.
• Specify the percentage by which you increased customer satisfaction or retention, showing your impact on customer loyalty and business revenue.
• Highlight how many customer queries you resolved in a day, attesting to your problem-solving skills and productivity in a high-pressure environment.
• Mention if you reduced average call handling time and by what percentage, indicating your efficiency and time management skills.
• State the amount of sales or upsells you made, providing tangible evidence of your contributive value to the business's financial growth.
• Note any quantitative improvements in customer service ratings under your influence, reflecting your commitment to quality service.
• Express the scale of the team you were part of or led, illustrating your ability to work within or lead a team effectively.
• Detail the ratio or percentage of issues resolved on the first contact, highlighting your effectiveness in addressing customer concerns promptly.

Strategies for candidates with limited resume experience

Lack of extensive experience doesn't mean you can't make a strong impression. Here's how:

• Thoroughly understand the role's requirements and reflect them in key resume sections.
• Highlight transferable skills and personal attributes that make you a valuable candidate.
• Use the resume objective to articulate your growth vision within the company.
• Emphasize technical alignment through relevant certifications, education, and skills.

Remember, your resume's primary goal is to showcase how you align with the ideal candidate profile. The closer you match the job requirements, the higher your chances of securing an interview.

• How Far Back Should Your Resume Go
• Targeted Resume

If your experience section doesn't directly address the job's requirements, think laterally. Highlight industry-relevant awards or positive feedback to underscore your potential.

Recruiters hiring for customer service specialist roles are always keen on hiring candidates with relevant technical and people talents.

Hard skills or technical ones are quite beneficial for the industry - as they refer to your competency with particular software and technologies.

Meanwhile, your soft (or people) skills are quite crucial to yours and the company's professional growth as they detail how you'd cooperate and interact in your potential environment.

Here's how to describe your hard and soft skill set in your customer service specialist resume:

• Consider what the key job requirements are and list those towards the top of your skills section.
• Think of individual, specific skills that help you stand out amongst competitors, and detail how they've helped you succeed in the past.
• Look to the future of the industry and list all software/ technologies which are forward-facing.
• Create a separate, technical skills section to supplement your experience and further align with the customer service specialist job advert.

Find the perfect balance between your resume hard and soft skills with our two lists.

Top skills for your customer service specialist resume

Customer service

Problem-solving

Product knowledge

Microsoft Office proficiency

CRM software usage

Sales techniques

Technical troubleshooting

Time management

Multitasking

Communication

Active listening

Conflict resolution

Adaptability

Critical thinking

Positive attitude

When detailing your skills, align them with the job's requirements. Emphasize unique technical proficiencies and provide examples of your soft skills in action.

Your education and certification sections can be game-changers on your customer service specialist resume, showcasing your commitment to professional growth.

For the education section :

• Highlight advanced education, noting the institution and duration.
• If you're currently studying, mention your expected graduation date.
• Exclude degrees that don't align with the job's requirements.
• If relevant, delve into your academic journey, spotlighting significant achievements.

When listing degrees and certifications:

• Feature those directly relevant to the role.
• Highlight recent and significant knowledge or certifications at the top of your resume.
• Provide essential details like the issuing institution and dates for credibility.
• Avoid listing irrelevant degrees or certifications, such as your high school diploma or unrelated specializations.

Remember, even if you're tempted to omit your education or certifications, they can offer a competitive edge, signaling a long-term commitment to the industry.

Best certifications to list on your resume

The reputation of the institution or organization granting your certification or degree can bolster your credibility. Prioritize recognized and respected credentials.

• How to List MBA on Resume
• High School on Resume

Start your resume with a strong summary or objective to grab the recruiter's attention.

• Use a resume objective if you're newer to the field. Share your career dreams and strengths.
• Opt for a resume summary if you have more experience. Highlight up to five of your top achievements.

Tailor your summary or objective for each job. Think about what the recruiter wants to see.

Resume summary and objective examples for a customer service specialist resume

Customer Service Specialist with over 5 years of experience in the technology sector. Proven track record in exceeding service quality goals, maintaining customer satisfaction and developing customer loyalty. Advanced proficiency in using CRM systems. Reduced response times by 20% by implementing a new ticketing system.

Seasoned professional with 7 years of accomplishment-laden experience in the hospitality sector seeking to leverage my skills in a Customer Service Specialist role. Adept at problem-solving and conflict resolution, brings a strong understanding of customer behavior. Spearheaded a customer satisfaction initiative that improved ratings by 30%.

Pharmaceutical Sales Representative transitioning to a Customer Service Specialist role. Armed with 10 years of experience in client interfacing roles, I possess effective communication skills, understanding of CRM tools, and an ability to handle high-stress situations. Implemented strategies that boosted sales by 18% within one fiscal year.

Proven Project Manager with a decade in the construction industry looking to apply my coordination and communication skills in a Customer Service Specialist role. Demonstrated capacity for identifying needs and delivering solutions. Led projects resulting in an average of 15% cost reduction without compromising on quality.

Enthusiastic graduate aiming to contribute my passion for excellent customer service, strong skills in communication, and capability to solve complex problems into the role of a Customer Service Specialist. Committed to enhancing customer satisfaction by providing timely and accurate responses.

Recent Business Administration graduate seeks to utilize my knowledge of customer relationship management, problem-solving skills, and passion for improving client experiences as a Customer Service Specialist. Eager to build and nurture lasting business relationships with customers.

What should you do if you happen to have some space left on your resume, and want to highlight other aspects of your profile that you deem are relevant to the role?

Add to your customer service specialist resume some of these personal and professional sections:

• Passions/Interests - to detail how you spend both your personal and professional time, invested in various hobbies;
• Awards - to present those niche accolades that make your experience unique;
• Publications - an excellent choice for professionals, who have just graduated from university or are used to a more academic setting;
• < a href="https://enhancv.com/blog/volunteering-on-resume/"> Volunteering - your footprint within your local (or national/ international) community.
• Craft a customer service specialist resume that's easy to read and aligns with the role's requirements.
• The top third of your resume should clearly convey your unique value proposition for the customer service specialist role.
• Tailor your resume to the job, highlighting skills, achievements, and the tangible results of your efforts.
• Detail your certifications and technical skills to demonstrate proficiency with specific tools and technologies.
• The sections you choose should collectively present a comprehensive view of your professional expertise and personality.

Looking to build your own Customer Service Specialist resume?

• Resume Examples

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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3 Real Customer Service Specialist Resume Examples That Work

Customer Service Specialist Resume

Clean customer service specialist resume, modern customer service specialist resume.

• Customer Service Specialist Resume Writing 101

You offer the classic array of customer support services, but with an extra level of expertise. You address customer questions and complaints about specific products, offering speedy resolution in cases where your associates turn to you for help.

But while you might know your niche products from top to bottom, you might still have questions about your resume. How long should it be? Do you need an objective statement ?

We’ve been helping people find their dream jobs for years, so check out our 3 customer service specialist resume examples and seasoned cover letter writing advice to get started!

or download as PDF

Related resume examples

• Customer service manager
• Entry level customer service
• Retail customer service
• Customer success manager
• Customer service

What Matters Most: Your Skills & Experience

It’s time to show recruiters how you can field customer inquiries like a pro! List the most relevant skills you have, and leave out anything generic that doesn’t add to your ability to assist customers and improve your company’s image.

For example, list items like “people skills” are overly broad and don’t provide much information. Recruiters would rather know how you’re good with people: Are you persuasive? Empathetic? Great at resolving conflicts?

Include technical skills and be specific with those, too. Clearly state which tools you use to keep things running smoothly.

For example:

9 Top Customer Service Specialist Skills

• Persuasiveness
• Problem-Solving
• Conflict Resolution
• Social Media
• Google Docs

Sample Customer Service Specialist Work Experience Bullet Points

Experience is crucial for any specialist role, and you’ll want to be clear about how you got to where you are today. Reference your top skills in your experience section so that recruiters can see how you apply your knowledge.

You want to appear well-rounded, adaptable, and organized in your customer service specialist resume, so prioritize your bullet points thoughtfully. Show that you’re able to handle any customer concern with your niche expertise!

Make sure you back your claims with metrics, too. Measure the impact you had with percentages, ratings, or other quantifiable data.

Here are a few examples:

• Negotiated customer solutions related to subscriptions, boosting subscription use by 13%
• Exceeded targets in terms of sales volume and customer satisfaction by 32%
• Established processes for maintaining accurate work order files through HubSpot, decreasing delayed and missed deliveries by 8%
• Exceeded sales targets by 16% by providing up-to-date information on product offers and promotions
• Updated customer accounts and resolved issues, achieving a 98% satisfaction rate

Top 5 Tips For Your Customer Service Specialist Resume

• Keep your bullet points concise and try to nail down the best way to convey your experience in as few words as possible. Streamline each point to what you did, how you did it, and the measurable impact it had.
• Don’t forget to include your education section! You can adjust where you place it on your resume depending on how relevant your degree is to your current profession.
• Yes, you really should customize your resume every time. But it isn’t as daunting as some people think! All you need to do is refer back to the job description , pull some relatable skills and buzzwords, and work them into your own bullet points.
• I’m not repeating myself without a good reason. Honing how you present your skills and accomplishments is crucial in giving them a spark. Share exactly which skills enable you to boost customer satisfaction and keep excellent records.
• It can start to feel repetitive if most metrics you list are percentages, but sometimes those really are good measurements of your impact-so what do you do? The solution is to vary your context! Get creative about the stories you tell with your metrics.

A resume objective can be helpful if you’re advancing to a new role, switching careers, or just starting out in the business world. For instance, if you’re switching from one customer service specialization to the next, you can use an objective to highlight how you’re qualified for the change.

Use whichever resume template sets off your biggest strengths. If your skills are more impressive than your experience, see how they look in the sidebar on a clean template. If your experience is a better focal point, then put it first.

If there were any bullet points you struggled to slim down earlier, those might be good to expand upon in your cover letter ! Since you’re keeping your resume to a single page or less, then any overflow materials that are extra good should go in a cover letter .

Resume Worded   |  Resume Skills

Skill profile, customer service specialist, improve your resume's success rate by using these customer service specialist skills and keywords ..

• Hard Skills and Keywords for your Customer Service Specialist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Customer Service Specialist Roles
• Customer Service Specialist More Resume Templates

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Frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., customer service specialist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Customer Service Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Customer Service
• Microsoft Access
• Transportation
• International Logistics
• Customer Relationship Management (CRM)
• Logistics Management
•  Find out what your resume's missing
• Supply Chain Management
• Social Media
• Customer Support
• Customer Service Management
• Business Strategy
• SAP Products
• Customer Experience
• Account Management
• Project Management

Resume Skills: Customer Service Tools

• Zoho Support
•  Match your resume to these skills

Resume Skills: CRM Tools

• Microsoft Dynamics 365
• HubSpot CRM

Resume Skills: Communication Tools

• Google Workspace
• Microsoft Teams
• Google Meet

Resume Skills: ERP Systems

• Oracle ERP Cloud

Resume Skills: Office Software

• Microsoft Office Suite
• Adobe Acrobat
• Microsoft Visio

Resume Skills: Analytical Tools

• Google Analytics
• MS Power BI

Resume Skills: Project Management Tools

Resume skills: languages.

• Spanish (Fluent)

Resume Skills: Client Service

• Client Issue Resolution
• Client Onboarding
• Client Retention

Resume Skills: Sales

• Cross-selling
• Direct Sales
• Sales Presentations
• Budget Management

Resume Skills: Software

• MS Office Suite
• CRM Software (Salesforce, SAP, Zoho - Advanced)
• Data Entry Software

Resume Skills: Data Analytics

• CRM Systems

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Customer Service Specialist resume?

Go through the Customer Service Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Supply Chain Management, Transportation and Microsoft Access are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Customer Service, Sales and Logistics Management - into your resume if they're relevant.

Incorporate skills - like SAP ERP, Marketing and Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Customer Service Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

A good Customer Service Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Try to add the exact job title, Customer Service Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Customer Service Specialist Soft Skills

Here are common soft skills that appear on Customer Service Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Customer-focused Service

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Upload your resume and we'll spot the issues in it before an actual customer service specialist recruiter sees it. for free., customer service specialist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Customer Service Representative

An effective Description of the templates...

Download this resume template

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

   strong action verbs and tangible results in customer support.

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Resume Example Customer Service Manager

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Resume Example Customer Service Supervisor

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Resume Example Entry Level Customer Service Representative

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Resume Example Director of Customer Service

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Resume Example Field Service Technician

A field service technician is essentially a service technician who conducts field visits or dispatches. When your internet cable is broken, or your electrical/mechanical gadgets stop functioning, these are the people you call. They perform more customer-facing roles intended to improve customer satisfaction, maximize customer retention and increase margins. This field service technician resume example showcases the applicant's conversance with customer service. Their 10 years of experience essentially comes down to problem-solving in various customer-facing roles in the computer engineering sub-industry.

   Demonstrate growth in your service technician promotions

At this level, the candidate is probably looking to level up into more senior roles. This requires that they showcase leadership and initiative. For senior management roles, hiring managers prefer candidates that can coach and mentor others. So, show how you've been able to work cooperatively with other teams and the impact you've had on those teams.

   Use numbers to demonstrate the impact you had as a service technician

Most of the jobs conducted by service technicians fall in the SMART domain. One of their characteristic features is measurability. It's easy to measure the impact of their work. So, leverage the power of numbers, ratios, and percentages to demonstrate the effect of your work. Consider how this example demonstrates this: "Effectively maintained 50 copiers in 19 different locations in 3 months…." This candidate will create an impact.

What skills do hiring managers want to see on a Customer Service Specialist resume?

Some effective Customer Service Specialist skills you can add to your resume include:

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

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• Customer Support Specialist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Support Specialist Resumes:

• Respond to customer inquiries via email, phone, and chat
• Troubleshoot technical issues with products or services
• Escalate complex issues to higher-level support teams
• Maintain accurate records of customer interactions and resolutions
• Provide product or service recommendations to customers
• Collaborate with other departments to resolve customer issues
• Monitor customer satisfaction and provide feedback to management
• Participate in training and development programs to improve skills and knowledge
• Assist with onboarding new customers and providing product demonstrations
• Identify and report trends in customer inquiries to improve products and services.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Support Specialist Resume Example:

• Developed comprehensive customer service strategy to reduce resolution time for on-going customer inquiries by 25%, achieving maximum customer satisfaction.
• Upsold products and services to customers to grow recurring revenue by 15% over 6-month period.
• Reduced customer service calls and inquiries by identifying and resolving 15 known technical issues in online menu from previous month.
• Received 98% positive customer feedback after resolving complex customer complaints in timely manner
• Created automated customer service processes that substantially reduced service delivery time and improved overall customer experience
• Established processes to track customer service inquiries, identifying trends and offering solutions to improve customer service processes
• Attained 95% customer satisfaction across all customer service channels after using personalized service for high-value clients.
• Acquired recognition for creating an innovative Apple Support mobile application to provide customers better access to customer service.
• Successfully managed customer inquiries and improved customer service processes with the introduction of a customer relationship management system.
• Excellent customer service and interpersonal skills
• Ability to use problem-solving and troubleshooting techniques
• Comprehensive understanding of customer service procedures and protocols
• Proficiency in using customer relationship management (CRM) systems
• Demonstrated success in implementing customer service strategies
• Highly developed organization and time management skills
• Proficiency in using various social media platforms
• Proven ability to upsell products and services
• Highly skilled in tracking customer inquiries, trends and feedback
• Exceptional communication and listening skills
• In-depth knowledge of customer service policies and best practices
• Experience in developing customer service applications for mobile devices
• Knowledge and understanding of technical operations and software
• Communication

Top Skills & Keywords for Customer Support Specialist Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Troubleshooting and Problem-Solving
• Technical Support
• Communication Skills
• Multitasking and Time Management
• Conflict Resolution
• Knowledge Management
• Data Analysis and Reporting
• CRM Software (e.g. Salesforce, HubSpot)
• Social Media Management
• Email Management
• Chat Support

Soft Skills

• Communication and Interpersonal Skills
• Empathy and Customer Service Orientation
• Problem Solving and Troubleshooting
• Active Listening and Patience
• Time Management and Prioritization
• Adaptability and Flexibility
• Attention to Detail and Accuracy
• Conflict Resolution and Negotiation
• Multitasking and Stress Management
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm
• Technical Aptitude and Learning Agility

Resume Action Verbs for Customer Support Specialists:

• Communicated
• Collaborated
• Prioritized
• Troubleshot
• Coordinated
• Facilitated
• Investigated
• Streamlined

Generate Your Resume Summary

Resume FAQs for Customer Support Specialists:

How long should i make my customer support specialist resume, what is the best way to format a customer support specialist resume, which keywords are important to highlight in a customer support specialist resume, how should i write my resume if i have no experience as a customer support specialist, compare your customer support specialist resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Support Specialist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Support Specialists:

Customer service specialist, customer service associate, customer success analyst, customer success associate, customer service lead, customer service coordinator, customer success specialist, customer service representative.