cover letter for guest services job

Guest Service Agent Cover Letter Examples

A great guest service agent cover letter can help you stand out from the competition when applying for a job. Be sure to tailor your letter to the specific requirements listed in the job description, and highlight your most relevant or exceptional qualifications. The following guest service agent cover letter example can give you some ideas on how to write your own letter.

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Cover Letter Example (Text)

Maybel Dieckhoff

(226) 910-2689

[email protected]

Dear Loree Mcleod,

I am writing to express my interest in the Guest Service Agent position at Hilton Hotels & Resorts, as advertised. With five years of dedicated experience in guest services at Marriott International, I am excited about the opportunity to bring my expertise in hospitality to your esteemed hotel brand.

During my tenure at Marriott International, I honed my skills in providing exceptional customer service, managing reservations, and handling guest inquiries with efficiency and a warm, welcoming demeanor. My commitment to going above and beyond to ensure guest satisfaction has been a driving force in my career, and I have consistently received positive feedback from both guests and management for my ability to create memorable experiences.

I am particularly drawn to Hilton Hotels & Resorts because of your reputation for excellence in the hospitality industry and your commitment to innovation and guest satisfaction. I am eager to contribute to your team by bringing my strong communication skills, attention to detail, and proactive approach to problem-solving. I am confident that my ability to quickly adapt to new systems and procedures, along with my passion for hospitality, will make me a valuable asset to your team.

Moreover, my experience has equipped me with a deep understanding of the importance of brand standards and the high level of service expected at a prestigious company like Hilton. I am well-versed in the nuances of guest services and have a proven track record of working effectively in fast-paced environments. My goal is to ensure that every guest leaves with a positive impression, and I am committed to making that vision a reality at Hilton Hotels & Resorts.

I am excited about the opportunity to further discuss how my experience and skills will be beneficial to your team. I am looking forward to the possibility of contributing to the renowned guest experience at Hilton and am eager to discuss how I can be a part of your success.

Thank you for considering my application. I am looking forward to the opportunity to discuss my candidacy in more detail.

Warm regards,

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Guest Service Agent Cover Letter: Sample & Guide [Entry Level + Senior Jobs]

Create a standout guest service agent cover letter with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking to make a career out of providing excellent customer service? Our Guest Service Agent Cover Letter Guide is here to help you get started. We have all the tools and advice you need to craft the perfect cover letter and stand out from the competition. With our guidance, you can make sure your application is the best it can be.

We will cover:

• How to write a cover letter, no matter your industry or job title.
• What to put on a cover letter to stand out.
• The top skills employers from every industry want to see.
• How to build a cover letter fast with our professional Cover Letter Builder .
• What a cover letter template is, and why you should use it.

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Guest Service Agent Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Guest Service Agent position at your hotel. After reading the job description, I am confident that my qualifications and experience make me an ideal candidate.

I have two years of experience working in the hospitality industry, with a focus on providing top-notch customer service. I am highly skilled in building positive relationships with guests and providing them with a memorable experience. I am also experienced in handling customer complaints and resolving issues in a professional and timely manner.

In my current role as a Guest Service Agent, I am responsible for greeting and assisting guests, responding to inquiries, and ensuring the comfort and safety of guests. I also handle check-ins and check-outs, process payments, and provide recommendations for local attractions and restaurants. I am well-versed in hotel policies and procedures and am adept at leveraging technology to improve customer service.

I am confident that my enthusiasm and commitment to providing excellent customer service make me an ideal candidate for the Guest Service Agent position. I am a team player who enjoys working in a fast-paced environment and I thrive on working with people from all walks of life. I am also willing to go the extra mile to ensure that each guest has a positive experience.

I am excited about the opportunity to bring my skills and experience to your team. I am available for an interview at your convenience and would be happy to provide you with any additional information you may need. Thank you for your time and consideration.

Sincerely, [Your Name]

Why Do you Need a Guest Service Agent Cover Letter?

A Guest Service Agent cover letter is an important tool for any hospitality professional looking to land a job in the industry. A well-crafted cover letter can help you stand out from the competition and demonstrate your qualifications for the role. Here are some reasons why you need a Guest Service Agent cover letter:

• A cover letter helps to highlight your qualifications and experience that may not be evident in your resume.
• It allows you to demonstrate your enthusiasm and personality in a way that a resume cannot.
• A cover letter can help to emphasize why you are a good fit for the position.
• It provides a way for you to demonstrate your communication skills, which are essential for working in the hospitality industry.
• It can also provide you with an opportunity to explain any gaps in your work history.

A Few Important Rules To Keep In Mind

• Keep your cover letter to one page or less.
• Address the letter to a specific person, if possible.
• Include your contact information at the top of your letter.
• Demonstrate knowledge of the company and its services.
• Explain why you are interested in the position.
• Highlight your relevant skills and experience.
• Use a professional yet friendly tone.
• Proofread your letter carefully for grammar and spelling errors.
• Include a call to action at the end of your letter.
• Include a professional closing, such as "Sincerely" or "Regards."

What's The Best Structure For Guest Service Agent Cover Letters?

After creating an impressive Guest Service Agent resume , the next step is crafting a compelling cover letter to accompany your job applications. It's essential to remember that your cover letter should maintain a formal tone and follow a recommended structure. But what exactly does this structure entail, and what key elements should be included in a Guest Service Agent cover letter? Let's explore the guidelines and components that will make your cover letter stand out.

Key Components For Guest Service Agent Cover Letters:

• Your contact information, including the date of writing
• The recipient's details, such as the company's name and the name of the addressee
• A professional greeting or salutation, like "Dear Mr. Levi,"
• An attention-grabbing opening statement to captivate the reader's interest
• A concise paragraph explaining why you are an excellent fit for the role
• Another paragraph highlighting why the position aligns with your career goals and aspirations
• A closing statement that reinforces your enthusiasm and suitability for the role
• A complimentary closing, such as "Regards" or "Sincerely," followed by your name
• An optional postscript (P.S.) to add a brief, impactful note or mention any additional relevant information.

Cover Letter Header

A header in a cover letter should typically include the following information:

• Your Full Name: Begin with your first and last name, written in a clear and legible format.
• Contact Information: Include your phone number, email address, and optionally, your mailing address. Providing multiple methods of contact ensures that the hiring manager can reach you easily.
• Date: Add the date on which you are writing the cover letter. This helps establish the timeline of your application.

It's important to place the header at the top of the cover letter, aligning it to the left or center of the page. This ensures that the reader can quickly identify your contact details and know when the cover letter was written.

Cover Letter Greeting / Salutation

A greeting in a cover letter should contain the following elements:

• Personalized Salutation: Address the hiring manager or the specific recipient of the cover letter by their name. If the name is not mentioned in the job posting or you are unsure about the recipient's name, it's acceptable to use a general salutation such as "Dear Hiring Manager" or "Dear [Company Name] Recruiting Team."
• Professional Tone: Maintain a formal and respectful tone throughout the greeting. Avoid using overly casual language or informal expressions.
• Correct Spelling and Title: Double-check the spelling of the recipient's name and ensure that you use the appropriate title (e.g., Mr., Ms., Dr., or Professor) if applicable. This shows attention to detail and professionalism.

For example, a suitable greeting could be "Dear Ms. Johnson," or "Dear Hiring Manager," depending on the information available. It's important to tailor the greeting to the specific recipient to create a personalized and professional tone for your cover letter.

Cover Letter Introduction

An introduction for a cover letter should capture the reader's attention and provide a brief overview of your background and interest in the position. Here's how an effective introduction should look:

• Opening Statement: Start with a strong opening sentence that immediately grabs the reader's attention. Consider mentioning your enthusiasm for the job opportunity or any specific aspect of the company or organization that sparked your interest.
• Brief Introduction: Provide a concise introduction of yourself and mention the specific position you are applying for. Include any relevant background information, such as your current role, educational background, or notable achievements that are directly related to the position.
• Connection to the Company: Demonstrate your knowledge of the company or organization and establish a connection between your skills and experiences with their mission, values, or industry. Showcasing your understanding and alignment with their goals helps to emphasize your fit for the role.
• Engaging Hook: Consider including a compelling sentence or two that highlights your unique selling points or key qualifications that make you stand out from other candidates. This can be a specific accomplishment, a relevant skill, or an experience that demonstrates your value as a potential employee.
• Transition to the Body: Conclude the introduction by smoothly transitioning to the main body of the cover letter, where you will provide more detailed information about your qualifications, experiences, and how they align with the requirements of the position.

By following these guidelines, your cover letter introduction will make a strong first impression and set the stage for the rest of your application.

Cover Letter Body

I am writing to express my interest in the position of Guest Service Agent at your hotel. With a proven track record of providing exceptional customer service and a strong understanding of hospitality industry practices, I am confident in my ability to make a positive impact on your team.

My experience as a Guest Service Agent has enabled me to develop strong customer service and communication skills. I have a knack for quickly assessing guest needs and providing appropriate solutions. I am also highly organized and efficient, able to prioritize tasks and handle multiple responsibilities at once. I am confident in my ability to provide an excellent experience for each guest that visits your hotel.

Throughout my career, I have been successful in:

• Providing outstanding customer service to ensure guests have a pleasant and memorable experience.
• Resolving guest issues and complaints in a professional and timely manner.
• Maintaining accurate records of reservations, cancellations, and guest requests.
• Creating a welcoming environment for guests with positive attitude and helpfulness.
• Monitoring and responding to feedback from guests on social media.

I believe I have the necessary qualities and experience to be a successful Guest Service Agent at your hotel. I am confident I could make a positive contribution to your team and help you meet your customer service goals. I am excited to discuss the position in further detail with you.

Thank you for your time and consideration.

Complimentary Close

The conclusion and signature of a cover letter provide a final opportunity to leave a positive impression and invite further action. Here's how the conclusion and signature of a cover letter should look:

• Summary of Interest: In the conclusion paragraph, summarize your interest in the position and reiterate your enthusiasm for the opportunity to contribute to the organization or school. Emphasize the value you can bring to the role and briefly mention your key qualifications or unique selling points.
• Appreciation and Gratitude: Express appreciation for the reader's time and consideration in reviewing your application. Thank them for the opportunity to be considered for the position and acknowledge any additional materials or documents you have included, such as references or a portfolio.
• Call to Action: Conclude the cover letter with a clear call to action. Indicate your availability for an interview or express your interest in discussing the opportunity further. Encourage the reader to contact you to schedule a meeting or provide any additional information they may require.
• Complimentary Closing: Choose a professional and appropriate complimentary closing to end your cover letter, such as "Sincerely," "Best Regards," or "Thank you." Ensure the closing reflects the overall tone and formality of the letter.
• Signature: Below the complimentary closing, leave space for your handwritten signature. Sign your name in ink using a legible and professional style. If you are submitting a digital or typed cover letter, you can simply type your full name.
• Typed Name: Beneath your signature, type your full name in a clear and readable font. This allows for easy identification and ensures clarity in case the handwritten signature is not clear.

Common Mistakes to Avoid When Writing a Guest Service Agent Cover Letter

When crafting a cover letter, it's essential to present yourself in the best possible light to potential employers. However, there are common mistakes that can hinder your chances of making a strong impression. By being aware of these pitfalls and avoiding them, you can ensure that your cover letter effectively highlights your qualifications and stands out from the competition. In this article, we will explore some of the most common mistakes to avoid when writing a cover letter, providing you with valuable insights and practical tips to help you create a compelling and impactful introduction that captures the attention of hiring managers. Whether you're a seasoned professional or just starting your career journey, understanding these mistakes will greatly enhance your chances of success in the job application process. So, let's dive in and discover how to steer clear of these common missteps and create a standout cover letter that gets you noticed by potential employers.

• Failing to include your contact information
• Not customizing the letter to the specific job or company
• Being too generic with your language
• Not proofreading the letter for errors
• Not including relevant examples or accomplishments
• Not addressing the letter to a specific person
• Making spelling and grammar mistakes
• Using an overly casual or informal tone
• Making the letter too long or too short
• Including irrelevant information
• Not including a call to action

Key Takeaways For a Guest Service Agent Cover Letter

• Highlight your exceptional customer service skills.
• Demonstrate your ability to handle difficult customer interactions.
• Outline your experience in resolving customer complaints.
• Mention any special training programs you have completed.
• Showcase your ability to work in a fast-paced environment.
• Explain your commitment to providing excellent customer service.

Guest Service Agent Cover Letter Example

A Guest Service Agent is hired to undertake responsibility for providing customer service to guests in the hospitality environment. Working in private hotels, including resorts, hospitals, and other entertainment venues, these agents handle all administrative and service-related tasks. Hiring employers prefer to hire applicants possessing skills such as – multitasking skills, and the ability to provide outstanding customer service.

Nowadays, job openings are posted online, and therefore, job applications are sent in the form of email or are filled through forms present online. Your Guest Service Agent Cover Letter should exhibit a glimpse of your exceptional job qualifications to the potential recruiter. We have created a Guest Service Agent Cover Letter Sample that constitutes all aspects that make you the best match for the role.

• Cover Letters
• Hospitality

Guest Service Agents are hired to provide guest service typically in the hospitality sector. Working for different types of hotels, and resorts, the individual undertakes responsibility for providing customer service through completion of various roles and responsibilities. Some of the duties associated to the role are mentioned as – managing the record of the hotel, greeting and welcoming guests, managing reservations and check-ins, providing concierge services as needed, processing payments, operating the front desk, and providing front-line services.

What to Include in a Guest Service Agent Cover Letter?

Roles and responsibilities.

• Welcoming and greeting customers and ensuring they are provided a pleasant and satisfactory experience.
• Managing and recording the check-in and check-out process after checking the record or system.
• Handling customer inquiries, through email, phone, or in person.
• Processing payments and transactions.
• Creating accurate records of customer transactions.
• Providing concierge services.
• Arranging hotel reservations , tours, transportation, and other requests.
• Handling difficult customers.
• Staying aware of local festivals, events, and promotional activities.
• Ensuring the customer service desk is clean and well-organized.
• Keeping the stock level adequate.
• Demonstrating a thorough knowledge of the hotel’s services including amenities and location.

Education & Skills

Guest service agent skills:.

• Excellent communication skills along with good people skills.
• Strong organizational and multitasking skills.
• Proficiency in relevant software and keyboard skills.
• Being flexible and adaptive.
• Experience working in the hospitality sector.
• Strong customer service skills, and problem-solving skills.
• Troubleshooting skills.
• Positive and professional attitude.
• The ability to follow safety guidelines and protocols.

Guest Service Agent Education Requirements:

• High school diploma or GED.
• Diploma in Hotel or Hospitality Management.
• Prior work experience.

Guest Service Agent Cover Letter Example (Text Version)

Dear Mr./Ms.,

I am keen to be a part of your **** team, as a Guest Service Agent. As soon as I learned about your vacancy for the role of a new Guest Service Agent in your company, I couldn’t stop myself from submitting my resume. I have enclosed my resume that details my work experience, and educational background in depth.

To introduce myself in brief, I have earned my bachelor’s degree in Hospital management and have an experience of more than 5 years working in a variety of hospitality sectors. I understand the rules and regulations associated with this industry and I have also kept my knowledge up to date. My strong communication skills will help in effective interactions with all kinds of people.

Some of my accomplishments from the pocket of my resume –

• Passion for hospitality and dedication to guest service, with the ability to provide top-notch service.
• Well-honed skill set including time management and the ability to prioritize tasks.
• Experience and everyday duties include – checking guests in and out, addressing guest’s inquiries, handling reservations, and responding to guest’s calls courteously.
• Possessing exceptional customer service, with the skill to create a welcoming and friendly atmosphere for guests.
• A keen eye for detail allows me to handle a huge volume of reservations, and ensure accurate billing.
• Superior communication skills, help me resolve any issue and interact with both domestic and international guests.
• Adept at multitasking, and can manage phone calls, assist guests, and respond to requests.
• The ability to work in a fast-paced environment, and am eager to learn and keep myself updated with the latest technologies.

I understand that as a Guest Service Agent, I have to always stay alert on my feet, and give the correct information to my guests. For this reason, I am confident that I would be a vital member of your team. I am looking forward to meeting with you soon to discuss how I can benefit your firm. Thanks for your time and consideration.

Sincerely, [Your Name]

Guest Service Agent Cover Letter Example with No Experience(Text Version)

I am (Name), seeking to apply for the role of Guest Service Agent at your esteemed (Organization Name). I came across your advertisement in the (), that you are looking for applicants who have 0-1year experience. I have recently completed my Hospitality Management course from (University Name), and I have secured a 7.8 CGPA. I feel that I will be the right candidate for this role given my background and well-rounded skillset.

Here are some of the qualities that demonstrate my candidature –

• Completed my internship at () and have worked in the same hotel as trainee for six months.
• Have a thorough understanding of the hotel industry working, and gained hands-on experience with guest services as well.
• Familiar with check-in and check-out process and can manage reservation software.
• My professional communication skills will help me to provide top-notch guest service.
• Excellent computer skills, with the ability to work flexible hours, including weekends, and holidays.
• Can work under tight deadlines, and capable of working under pressure.

If given an opportunity, I would like to meet you in person and discuss my abilities in further detail. I promise to bring my well-honed skillset, and dedication to work along with your team as an excellent team member. I am open for an interview at your earliest convenient date and time.

Thanking you for your time and while!

The applicants with zero experience should discuss their scholastic accomplishments and demonstrate their sound knowledge of hotel management, and their ability to multitask. They should disclose their excellent interpersonal skills and other traits in the Guest Service Agent Cover Letter. Writing a riveting resume is a bit demanding, but with the help of our Guest Service Agent Resume Sample , it becomes easy for you to draft a compelling resume.

Customize Guest Service Agent Cover Letter

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Related Hospitality Cover Letters

Guest Services Manager Cover Letter Examples & Writing Tips

Use these Guest Services Manager cover letter examples and writing tips to help you write a powerful cover letter that will separate you from the competition.

Table Of Contents

• Guest Services Manager Example 1
• Guest Services Manager Example 2
• Guest Services Manager Example 3
• Cover Letter Writing Tips

Guest services managers are responsible for creating a positive experience for guests. They handle everything from check-in to check-out, and they’re the first point of contact for guests.

To be successful in this role, you need to be organized, efficient, and customer-oriented. Use these examples and tips to write a guest services manager cover letter that helps you get the job.

Guest Services Manager Cover Letter Example 1

I am excited to be applying for the Guest Services Manager position at the Hilton Garden Inn. I have more than 10 years of customer service experience, and I believe that my skills and passion for hospitality would be a perfect fit for this role.

I have a proven track record of providing excellent customer service. In my previous role as a Guest Services Manager at the Marriott, I was responsible for overseeing all front desk operations and ensuring that guests had a positive experience. I was also responsible for training and supervising the front desk staff.

I am a strategic thinker with a focus on results. I have a strong background in operations and understand the importance of creating systems that are both efficient and effective. I am also a hands-on leader who is not afraid to roll up my sleeves and get the job done.

I am confident that I have the skills and experience to be a successful Guest Services Manager at the Hilton Garden Inn. I look forward to meeting with you to discuss this opportunity further. Thank you for your time and consideration.

Guest Services Manager Cover Letter Example 2

I am writing in regards to the Guest Services Manager position that is currently available at your company. I am confident that I have the skills and qualifications that would make me the perfect candidate for the job.

I have been working in the Guest Services industry for the past three years and have gained a great deal of experience in the field. I have a strong understanding of the Guest Services process and the necessary skills to manage and oversee all aspects of the process. I am also an excellent problem solver and have a proven track record of successfully resolving difficult situations.

I am a highly motivated and driven individual who is always looking for new and innovative ways to improve the Guest Services process. I am confident that I have the skills and qualifications to not only exceed your expectations but also to help your company reach new heights.

I would like to thank you for your time and consideration, and I look forward to hearing from you soon.

Guest Services Manager Cover Letter Example 3

I am writing to express my interest in the Guest Services Manager position that you have posted. I believe that my experience and skills make me a strong candidate for this position.

I have been working in the hospitality industry for over 10 years, most recently as the Assistant Director of Guest Services at the Hyatt Regency Chicago. In this role, I was responsible for overseeing all aspects of guest services, including front desk operations, concierge services, room service, and housekeeping. I also managed a team of 30 employees, ensuring that they were well-trained and capable of providing exceptional service to our guests.

My previous experience has taught me how to manage large teams of employees while still fostering a positive work environment. I believe that creating an atmosphere where employees feel valued and appreciated is essential to running a successful business. My goal is to create a culture where employees are happy and motivated to provide excellent service to our guests.

I am confident that my experience and skills will allow me to be an asset to your organization. I would welcome the opportunity to meet with you to discuss how my experience can benefit your company.

Guest Services Manager Cover Letter Writing Tips

1. show your experience and skills.

Guest services managers are responsible for ensuring that guests have a positive experience while at the hotel. They often work with customers one-on-one, so it’s important to highlight your customer service skills and experience in your cover letter.

Some ways you can do this include:

• Describing a past project or experience where you excelled in customer service.
• Mentioning specific metrics for improvement (e.g., decreased wait time, increased customer satisfaction ratings) and positive results that stem from your efforts.
• Listing any awards or recognition you’ve received for providing excellent customer service.

2. Customize your cover letter

Just as you would for any other job application, customize your cover letter by highlighting how your past experiences make you a strong candidate for the guest services manager role. For example, if one of the company’s goals is to increase customer satisfaction ratings, mention how your previous experience in customer service will help boost ratings.

3. Show that you’re a team player

Guest services managers often work with other members of the hotel staff to provide guests with the best possible experience. To show that you’re a team player, mention any teamwork experiences you’ve had in the past and how you were able to successfully work with others to achieve a common goal.

4. Proofread your cover letter

Proofreading your cover letter is one of the most important steps in ensuring that your application is error-free. If there are any mistakes in your cover letter, it will give hiring managers a negative impression of your skills and could lead to your application being disqualified.

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Guest Services Manager Cover Letter

15 guest services manager cover letter templates.

How to Write the Guest Services Manager Cover Letter

Please consider me for the guest services manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for troubleshooting support to field staff in GE's suite of business management systems (GE's ERP systems - SSS-B2P, Oracle & iProcurement).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of area airports, roads, and local attractions
• Knowledge of Hotel Front Office Operations is an asset
• Passionate user of social media and digital technologies
• Manages staffing, budget and schedules for Simon Guest Services
• Maintains a good rapport with mall retailers and knowledgeable about store locations, special in-store events, and product information
• Knowledgeable about all aspects of partner programs in order to ensure products and programs are executed to guests with flawless execution
• Serves as a liaison to retailer in communicating local and corporate marketing initiatives
• Communicates on a consistent basis with retailers on hiring needs and post when necessary to the local website

Thank you for your time and consideration.

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG

Responsibilities for Guest Services Manager Cover Letter

Guest services manager responsible for oversight to services provided by the program including financial policy and procedure, procurement, phone systems, records and filing systems, and computer systems.

Guest Services Manager Examples

Example of guest services manager cover letter.

In the previous role, I was responsible for information to guests regarding park pricing, attractions, special offers, and other pertinent information.

Please consider my experience and qualifications for this position:

• Strong working knowledge of various computer software such as Microsoft Office and Social Media (Salesforce preferred)
• Experience managing a large department other manager level talent
• Good communication skills, both verbal and written in Chinese and English
• Comprehensive knowledge of Top Accounts for the Hotel, DC markets, trends and all hotel rates
• Comprehensive knowledge of personal computers and various property specific applications, such as Opera, Word, Excel, Outlook, Internet, Call Accounting, On Command, Key card and guest response systems
• AED/CPR certification (training available)
• Be proactive in meeting goals
• Identify and employ new ideas that will keep the guests engaged

Thank you in advance for taking the time to read my cover letter and to review my resume.

Gray Bogisich

I submit this application to express my sincere interest in the guest services manager position.

Previously, I was responsible for technical systems and software support for modification, implementation, or conversion of business systems supporting the merchant services offering.

• Excellent Complaint Handling skills
• Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA)
• Essential knowledge of hotel operations
• Extensive knowledge of Sydney
• Experience in Guest Services and/or Concierge is an asset
• Proven abilities in training and motivating team members
• Meet and greet clients and visitors and provide assistance through the service based on their needs
• Manage the booking system – including booking all future and same day reservations, cancellations and/or amendments to bookings as per the clients requests

Thank you in advance for reviewing my candidacy for this position.

Emerson McLaughlin

In the previous role, I was responsible for mentorship in the reconciliation of various systems utilized and their integration to the systems in the corporate environment.

• Follow the principles of managing by example, to maintain contact with clients, customers, and associates
• Promote teamwork within unit
• Enjoy engaging with residents
• Maintains a safe, secure, and healthy environment for our residents
• Solid communication, organization and leadership skills
• Strong interest for the industry, food and beverage and cultural events
• Act as a role model and a champion of The Golden Rule instilling a climate of cohesiveness within the department
• Previous Supervisor/Manager experience in FO

Lennon Reynolds

I would like to submit my application for the guest services manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for executive oversight of outsourced technology services which provide design, development, testing, and technical support services for the National Pricing System, a key component within a suite of pricing systems and tools (~$5MM in annual fees, ~60+ FTEs).

Please consider my qualifications and experience:

• Solid skills in Guest Experience
• To perform this job successfully, an individual should have vast knowledge of Database software
• Considerable knowledge of the companies’ products and business operations to help resolve guest inquiries
• Working knowledge of management practices and tools (e.g., call center software, ticketing software
• Contact center 24x7 environment during peak seasons
• College or university studies in hotel management
• Properly thaws, mixes, proofs, and bakes products bakery product
• Prior experience providing customer service to a wide variety of clients

Thank you for considering me to become a member of your team.

Dallas McClure

In my previous role, I was responsible for overall direction and analysis for the Student Financial Services Office computer systems and programs; recommend enhancements to existing systems/programs to maximize efficiency and effectiveness.

My experience is an excellent fit for the list of requirements in this job:

• Coordinate, audio visual and equipment requirements requested by the client
• Be a custodian of the Flex brand, ensuring all communications are consistent with guidelines
• Opera and Microsoft office knowledge
• Experience in International Hotel chain is an advantage
• Experience working in a luxury Hotel/Resort in a Guest Services department
• Proven record of people leadership skills, with empathy and caring approach
• Hawaii experience is an added advantage
• Given the significant responsibilities of this role, it is essential that this role be filled on a full-time basis only

Tyler Corwin

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