resume for call center quality assurance

Call Center Quality Analyst Resume Sample

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Work Experience

• Listen to and observe calls, made by call center agents
• Score said calls
• Provide timely feedback to department managers/supervisors/leads, so that they can share feedback and provide adequate coaching to the agents
• O Develops and manages a comprehensive project Quality Control Plan as well as develops best practices and process
• Consistently meets or exceeds deadlines and objectives
• Efficiently responds to problems and identifies opportunities to improve policies or procedures
• Offers new ideas to the team, department, and/or organization
• Demonstrates flexibility, resourcefulness, ability to be innovative and goal oriented
• Organize, prioritize, and plan work efficiently
• Appropriately manages time and shows correct usage of Phone System
• Shows initiative, responsiveness, and a high level of energy
• Work closely with our Call Center Management, Customer Care philosophy, drive execution of tactical plans and ensure that our workforce has access to all the required capabilities and servicing tools
• Manage the call quality program by listening to calls, providing feedback, and managing calibration calls with various partners
• Provide effective quality coaching during the call calibration sessions
• Complete daily, weekly, monthly reporting with partners
• Ensure that all reporting is completed and published on time
• Participate on regular call listening session to ensure 100% compliance

Professional Skills

• Strong written and verbal communication skills to effectively provide feedback to colleagues
• Excellent logic, reasoning and decision making skills
• Proven problem solving skills to research processes and departmental issues
• Possesses strong verbal, written, and articulation skills
• Strong interpersonal skills with ability to be self-directed and an attention to details
• Demonstrated leadership skills with a sense of urgency and ownership
• Strong customer service and professional skills

How to write Call Center Quality Analyst Resume

Call Center Quality Analyst role is responsible for research, software, insurance, reporting, auditing, training, leadership, compliance, legal, workflow. To write great resume for call center quality analyst job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Call Center Quality Analyst Resume

The section contact information is important in your call center quality analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Call Center Quality Analyst Resume

The section work experience is an essential part of your call center quality analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous call center quality analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular call center quality analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Call Center Quality Analyst resume experience can include:

• Strong ability to influence others and ability to challenge the status quo appropriately
• Relevant industry experience
• Appropriate insurance experience required
• Experience, in a QA role, in a call center environment
• Experience with QA software (helpful, but not required)
• ) of experience in a call center role that followed a standard set of processes and required a high standard customer service

Education on a Call Center Quality Analyst Resume

Make sure to make education a priority on your call center quality analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your call center quality analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Call Center Quality Analyst Resume

When listing skills on your call center quality analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical call center quality analyst skills:

• Effective computer skills with the ability to navigate through multiple systems without assistance
• The ability to communicate effectively in both written and verbal formats
• Validate all new policy/procedure information, prior to publication
• Maintaining a thorough understanding of policy, and demonstrate an ability to follow established processes and procedures
• Call center experience, especially with reporting, analytics, workflow management, CRMs, telephony, etc
• Experience using a computer with Windows PC applications that required knowledge of Word, Excel and Outlook

List of Typical Skills For a Call Center Quality Analyst Resume

Skills for call center quality analyst resume.

• ) of experience in a role where performance metrics were utilized to measure and motivate individuals, teams, and departments
• Experience in a Quality Assurance role in a call center or the service industry
• Life Insurance and/or Annuity industry experience
• Customer Service experience required
• Reviewing and auditing telephone interactions between Call Center Representatives and Customers to ensure highest level of customer service is being provided
• Collaborating with Training & Development team to enhance quality guidelines, policies, and procedures to achieve organizational objectives
• Measuring employee performance against set quality audit parameters for recorded and/or live calls
• Provides trending analysis monthly to team leaders to assist them in identifying coaching opportunities
• Ensure that Legal and Regulatory controls are central to everything we do when implementing and executing the initiatives
• Works with leadership on the coaching, training, and development of colleagues
• Develop servicing strategies that support the lines of business in their abilities to grow their business through deepening their relationship
• Collaborates with Learning and Development to identify and close knowledge gaps
• Supports the Call Center by monitoring the competence, performance and compliance of consultants
• Calibrates calls with business partners to ensure a consistent approach to the call monitoring evaluations
• Produces monthly reports to ensure work assignments are completed and gather trending information for use in team leader conversations
• Respond to all audit requests providing requested information
• Working as a call quality analyst in a vendor/partner relationship
• Express himself/herself clearly
• Listen and provide feedback to team leads and fellow employees
• Approaches job as a team player
• Develop individual agent performance scorecards and aggregate department scores. These directly impact the agents’ assessments and ratings
• Integrity and high personal, professional and ethical standards
• Knowledge of Microsoft Office, E-mail and other applications
• Work well, under pressure, in a team environment
• Intermediate with programs, such as Word, Excel and PowerPoint
• Evaluates and monitors operational activities to ensure the quality and timeliness of processes as well as ensuring adherence to all company, carrier, client, and regulatory requirements
• Monitors issues and suggests solutions to improve departmental effectiveness and efficiency. Works Collaboratively with the business leaders
• Addresses escalated requests, keeping management aware of situations and providing documentation
• Identifies and works to mitigate potential errors and omissions exposures, while keeping management updated on exposure risk
• Provides input to management regarding the performance of team member’s evaluations
• Reviews a selection of recorded calls or correspondence/chat on a monthly basis and evaluates them based on the predetermined set of core competencies
• Drive superior service across all products
• Work cross-functionally & act expeditiously to resolve operational issues as they arise
• Personable, tactful, polite

Related to Call Center Quality Analyst Resume Samples

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Call Center Quality Assurance Resume Template

Identify the role & responsibility details, gather professional experience details, collect data about educational qualifications, scrutinize special training or certifications, compile skill details, approval: skills and certifications.

• Compile skill details Will be submitted
• Scrutinize special training or certifications Will be submitted

Assemble information about technical know-how

Gather data about languages spoken fluently, document information about extra-curricular activities, scribble down achievements & recognitions, approval: achievements and recognitions.

• Scribble down achievements & recognitions Will be submitted

Format and draft the resume

Insertion of key words related to call center quality assurance, proofread the resume.

• 1 Spelling errors
• 2 Grammar mistakes
• 3 Consistency in formatting
• 4 Relevance of information
• 5 Overall readability

Approval: Final Format

• Format and draft the resume Will be submitted
• Proofread the resume Will be submitted

Print the resume

Conversion of resume to a suitable digital format, upload the digital resume on professional networking sites.

• 3 Glassdoor
• 4 CareerBuilder

Email the digital and print copies to the respective authorities

Follow-up on the applications sent.

• 1 Email confirmation
• 2 Phone call follow-up
• 3 Meeting scheduled
• 4 Thank you note sent
• 5 Response received

Take control of your workflows today.

More templates like this.

8 Call Center Resume Examples for Your 2024 Job Search

Call Centers are experts at providing customer service and resolving customer issues. As a call center representative, your resume should have a lot in common with your customer service approach. It should be tailored to the needs, wants, and desires of the employer you're speaking to. In this guide, we'll explore X call center resume examples to help you land the job you want.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Call Center Resumes:

• Answer incoming customer calls and provide assistance with inquiries
• Respond to customer emails and inquiries
• Troubleshoot customer issues and provide solutions
• Process customer orders and payments
• Update customer records in the database
• Follow up with customers to ensure satisfaction
• Generate reports on customer interactions
• Monitor customer feedback and suggest improvements
• Provide customer service training to new staff
• Develop customer service policies and procedures
• Monitor customer service metrics and performance
• Identify and escalate customer service issues

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Call Center Resume Example:

• Implemented a new customer service training program, resulting in a 25% increase in customer satisfaction scores and a 10% decrease in call handling time.
• Analyzed customer feedback data and identified key areas for improvement, leading to the development and implementation of new customer service policies and procedures that reduced customer complaints by 15%.
• Managed a team of 15 call center representatives, providing coaching and feedback that resulted in a 20% increase in team productivity and a 10% decrease in employee turnover.
• Developed and implemented a new customer feedback survey system, resulting in a 30% increase in response rates and a 15% increase in overall customer satisfaction scores.
• Managed a high-volume call center, consistently meeting or exceeding service level agreements and achieving a 95% customer satisfaction rating.
• Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 20% increase in call resolution rates and a 10% decrease in average call handling time.
• Implemented a new customer relationship management (CRM) system, resulting in a 20% increase in customer retention rates and a 15% increase in upsell opportunities.
• Analyzed call center metrics and identified areas for improvement, leading to the development and implementation of new call center processes that reduced call abandonment rates by 25%.
• Managed a team of 20 call center representatives, providing ongoing coaching and feedback that resulted in a 15% increase in team productivity and a 10% decrease in employee turnover.
• Customer service excellence
• Call center management
• CRM system expertise
• Data analysis and reporting
• Process improvement
• Team leadership and coaching
• Performance management
• Conflict resolution
• Time management
• Multitasking
• Active listening
• Clear communication
• Empathy and rapport-building
• Problem-solving
• Adaptability
• Technical proficiency
• Quality assurance
• Sales and upselling
• Customer retention strategies
• Cross-functional collaboration

Customer Service Call Center Resume Example:

• Implemented a new customer service training program that resulted in a 25% increase in first call resolution and a 15% decrease in average handle time.
• Developed and implemented a customer feedback survey that resulted in a 20% increase in customer satisfaction scores and identified key areas for improvement.
• Collaborated with the product team to develop a new feature that reduced customer complaints by 30% and increased customer retention by 10%.
• Managed a team of 15 customer service representatives, achieving a 90% customer satisfaction rating and a 95% quality assurance score.
• Developed and implemented a new customer service software that improved response time by 20% and reduced customer complaints by 15%.
• Collaborated with the marketing team to develop a new customer loyalty program that resulted in a 25% increase in customer retention.
• Implemented a new customer service metric tracking system that improved agent performance by 15% and reduced customer complaints by 20%.
• Collaborated with the operations team to develop a new process for handling customer complaints that resulted in a 30% decrease in escalations and a 25% increase in first call resolution.
• Developed and implemented a new customer service policy that improved agent morale by 20% and reduced turnover by 10%.
• Customer service expertise
• First call resolution
• Team leadership
• Training and development
• Customer feedback analysis
• Customer service software proficiency
• Collaboration and cross-functional teamwork
• Customer satisfaction measurement
• Communication and active listening
• Problem-solving and critical thinking
• Time management and multitasking
• Adaptability and resilience
• Emotional intelligence and empathy
• Data-driven decision making

Call Center Team Lead Resume Example:

• Developed and implemented a new customer service training program, resulting in a 25% increase in customer satisfaction scores within the first quarter.
• Analyzed call center data to identify areas of improvement and implemented new quality assurance programs, resulting in a 15% reduction in call handling time and a 10% increase in first call resolution rate.
• Managed a team of 15 call center representatives, providing ongoing coaching and feedback to improve performance and achieve team goals.
• Implemented new customer service metrics and reporting systems, providing real-time data to management and resulting in a 20% increase in customer satisfaction scores over a six-month period.
• Developed and implemented new customer service policies and procedures, resulting in a 30% reduction in customer complaints and a 15% increase in customer retention rates.
• Managed a team of 20 call center representatives, providing ongoing training and support to improve performance and achieve team goals.
• Developed and implemented new call center strategies and operations, resulting in a 25% increase in call volume and a 20% increase in customer satisfaction scores.
• Analyzed customer service data to identify trends and opportunities for improvement, resulting in the implementation of new customer service standards and a 10% increase in first call resolution rate.
• Managed a team of 25 call center representatives, providing ongoing coaching and feedback to improve performance and achieve team goals.
• Team management and leadership
• Performance coaching and feedback
• Quality assurance and improvement
• Call center operations and strategy
• Customer retention and satisfaction
• First call resolution optimization
• Policy and procedure development
• Time management and prioritization
• Conflict resolution and problem-solving
• Effective communication and active listening
• Adaptability and change management
• Technical proficiency and software knowledge

Bank Call Center Resume Example:

• Implemented a customer feedback program that resulted in a 25% increase in customer satisfaction scores within the first six months.
• Developed and delivered training sessions for new hires, resulting in a 40% reduction in onboarding time and an increase in customer service quality.
• Identified and resolved a system issue that was causing delays in customer transactions, resulting in a 30% decrease in customer complaints.
• Managed a project to implement a new chatbot system, resulting in a 50% decrease in call volume and a 20% increase in customer self-service usage.
• Collaborated with the marketing team to develop and launch a new product campaign, resulting in a 15% increase in product sales and a 10% increase in customer engagement.
• Implemented a new quality assurance program, resulting in a 25% decrease in errors and an increase in customer satisfaction scores.
• Developed and implemented a new customer retention program, resulting in a 20% decrease in customer churn and a 15% increase in customer loyalty.
• Identified and resolved a system issue that was causing delays in loan processing, resulting in a 30% decrease in loan processing time and an increase in customer satisfaction scores.
• Collaborated with the IT team to implement a new online banking platform, resulting in a 40% increase in online banking usage and a 25% increase in customer satisfaction scores.
• Effective communication
• Project management
• Quality assurance and control
• Collaboration and teamwork
• Technical proficiency in banking systems
• Adaptability and flexibility
• Sales and marketing support
• Chatbot and self-service technology implementation

Call Center Supervisor Resume Example:

• Implemented a new training program for call center agents, resulting in a 25% increase in customer satisfaction scores and a 10% decrease in call abandonment rates.
• Analyzed call center data to identify trends and opportunities for improvement, leading to the implementation of a new call routing system that reduced average call wait times by 30%.
• Developed and maintained relationships with key customers and vendors, resulting in a 15% increase in customer retention rates and a 20% increase in vendor satisfaction scores.
• Managed a project to implement a new quality assurance program, resulting in a 20% increase in agent performance and a 15% increase in customer satisfaction scores.
• Developed and implemented strategies to reduce call wait times, resulting in a 25% decrease in average call wait times and a 10% increase in customer satisfaction scores.
• Resolved customer complaints and escalated issues as needed, resulting in a 20% decrease in customer churn and a 15% increase in customer satisfaction scores.
• Monitored call center performance metrics and developed and implemented strategies to improve customer service, resulting in a 20% increase in customer satisfaction scores and a 10% decrease in call abandonment rates.
• Managed and coordinated call center projects, resulting in the successful implementation of a new call center software system that improved agent productivity by 30%.
• Developed and implemented call center policies and procedures, resulting in a 15% increase in agent performance and a 10% decrease in call abandonment rates.
• Call center operations management
• Quality assurance and performance improvement
• Project management and coordination
• Call routing and wait time reduction strategies
• Complaint resolution and escalation
• Vendor relationship management
• Call center software proficiency

Call Center Manager Resume Example:

• Implemented a new call center performance tracking system, resulting in a 25% increase in customer satisfaction scores and a 20% decrease in average call handling time.
• Developed and implemented a customer service training program for call center staff, resulting in a 15% increase in first call resolution and a 10% increase in customer retention rates.
• Managed a team of 50 call center agents, achieving a 95% employee satisfaction rate and meeting or exceeding all performance targets for the department.
• Developed and implemented a new customer feedback system, resulting in a 30% increase in response rates and a 15% increase in overall customer satisfaction scores.
• Managed a call center budget of $2M, achieving a 10% cost savings through process improvements and vendor negotiations.
• Implemented new call center technologies, including chatbots and IVR systems, resulting in a 20% increase in call center efficiency and a 5% increase in customer satisfaction scores.
• Developed and implemented a new call center quality assurance program, resulting in a 20% increase in call center performance metrics and a 10% increase in customer satisfaction scores.
• Managed a team of 75 call center agents, achieving a 90% employee satisfaction rate and meeting or exceeding all performance targets for the department.
• Developed and implemented a new call center scheduling system, resulting in a 15% increase in call center efficiency and a 5% increase in customer satisfaction scores.
• Call center performance tracking
• Customer service training
• Team management
• Budget management
• Call center technology implementation
• Call center scheduling
• Vendor negotiation
• Performance metric analysis
• Employee satisfaction management
• IVR systems
• Chatbot implementation

Call Center Director Resume Example:

• Implemented a new call center routing system that reduced average wait times by 30% and increased customer satisfaction scores by 25%.
• Developed and executed a training program for call center staff that resulted in a 20% increase in first call resolution rates and a 15% decrease in call escalations.
• Collaborated with marketing and sales teams to implement a customer loyalty program, resulting in a 10% increase in customer retention rates.
• Managed a call center budget of $5M, reducing operational costs by 15% through vendor negotiations and process improvements.
• Implemented a quality assurance program that increased call center performance metrics by 20%, including a 10% increase in customer satisfaction scores and a 15% decrease in call handle times.
• Lead the implementation of a new call center technology platform, resulting in a 25% increase in call center efficiency and a 20% increase in customer satisfaction scores.
• Developed and executed a customer service initiative that resulted in a 15% increase in customer satisfaction scores and a 10% increase in customer retention rates.
• Managed a team of 100 call center staff, resulting in a 20% increase in team productivity and a 15% decrease in staff turnover rates.
• Implemented a new call center performance dashboard that provided real-time metrics and insights, resulting in a 30% increase in call center efficiency and a 25% decrease in call handle times.
• Staff training and development
• Performance metrics analysis
• Budget management and cost reduction
• Vendor negotiations and management
• Process improvement and optimization
• Team leadership and motivation
• Real-time performance monitoring
• Call routing and efficiency optimization
• Conflict resolution and escalation management

Inbound Call Center Resume Example:

• Implemented a new customer feedback system, resulting in a 25% increase in positive customer feedback and a 10% decrease in customer complaints.
• Developed and executed a cross-selling strategy, resulting in a 15% increase in sales revenue and a 10% increase in customer satisfaction.
• Trained and mentored new team members, resulting in a 20% decrease in training time and an overall improvement in team performance by 15%.
• Managed a team of 15 customer service representatives, achieving a 90% customer satisfaction rate and a 10% increase in sales revenue.
• Implemented a new call routing system, resulting in a 20% decrease in average call wait time and a 15% increase in first call resolution rate.
• Analyzed customer service trends and recommended process improvements, resulting in a 25% increase in team efficiency and a 10% decrease in customer complaints.
• Developed and implemented a customer loyalty program, resulting in a 20% increase in customer retention and a 15% increase in sales revenue.
• Identified and addressed performance bottlenecks within the call center, resulting in a 25% reduction in call handling time and a 20% increase in overall call quality.
• Collaborated with cross-functional teams to develop and launch a new product, resulting in a 10% increase in sales revenue and a 15% increase in customer satisfaction.
• Sales and cross-selling techniques
• Call routing and handling
• Performance analysis and improvement
• Customer retention and loyalty strategies
• Training and mentoring
• Conflict resolution and de-escalation

High Level Resume Tips for Call Centers:

Must-have information for a call center resume:.

Here are the essential sections that should exist in an Call Center resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Call Center candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Call Centers:

Call center resume headline examples:, strong headlines.

• Highly Motivated Call Center Professional with 0 Years of Experience
• Proven Track Record of Exceeding Customer Service Goals

Why these are strong:

• These headlines demonstrate the candidate's enthusiasm and commitment to the role, as well as their ability to exceed customer service goals. This is an attractive combination for hiring managers looking for a Call Center professional.

Weak Headlines

• Experienced Call Center Representative
• Professional Call Center Agent

Why these are weak:

• These headlines are too generic and do not provide any information about the candidate's experience or qualifications. They do not stand out and do not give the reader an idea of what the candidate can bring to the role.

Writing an Exceptional Call Center Resume Summary:

Call center resume summary examples:, strong summaries.

• Experienced Call Center Representative with a proven track record of providing exceptional customer service and resolving complex issues in a timely manner. Skilled in multi-tasking and utilizing various software systems to efficiently manage high call volumes, resulting in a 95% customer satisfaction rating.
• Bilingual Call Center Specialist with 5 years of experience in both English and Spanish-speaking markets, adept at building rapport with customers and providing effective solutions to their inquiries. Proficient in utilizing CRM systems and call center software to streamline processes and improve overall team performance, resulting in a 30% increase in productivity.
• Call Center Manager with 10 years of experience leading high-performing teams and driving operational excellence. Expert in developing and implementing training programs, performance metrics, and quality assurance processes to ensure consistent delivery of exceptional customer service. Successfully reduced call wait times by 50% and increased first call resolution by 25%.
• These resume summaries are strong for Call Centers as they highlight the candidates' relevant experience, skills, and achievements in the industry. The first summary emphasizes the candidate's ability to handle high call volumes and maintain a high level of customer satisfaction. The second summary showcases the candidate's bilingual skills and their ability to improve team productivity through the use of technology. Lastly, the third summary demonstrates the candidate's leadership skills and their success in implementing strategies that improve call center performance, making them a valuable asset to any organization.

Weak Summaries

• Call Center Representative with experience in customer service and problem-solving, seeking a new opportunity to utilize my skills and contribute to a team-oriented environment.
• Experienced Call Center Agent with a background in handling high call volumes and resolving customer issues, looking to leverage my expertise in a fast-paced and challenging role.
• Call Center Professional with a focus on delivering exceptional customer service and building strong relationships with clients, committed to achieving team goals and exceeding expectations.
• These resume summaries need improvement for Call Centers as they lack specific details on the candidate's achievements, skills, and qualifications. The first summary provides only a general overview of the candidate's experience in customer service and problem-solving, without mentioning any specific metrics or examples of successful interactions with customers. The second summary mentions handling high call volumes and resolving customer issues, but doesn't provide any details on how the candidate achieved these goals or what impact they had on the company's performance. The third summary mentions delivering exceptional customer service and building strong relationships with clients, but doesn't provide any examples of how the candidate achieved these goals or what specific skills they possess that make them stand out from other candidates.

Resume Objective Examples for Call Centers:

Strong objectives.

• Seeking an entry-level position in a Call Center to utilize my excellent communication skills and customer service experience to provide exceptional support to clients and contribute to the growth of the organization.
• Recent college graduate with a degree in Business Administration and a passion for problem-solving, seeking a Call Center position to apply my analytical skills and attention to detail to resolve customer issues and improve overall customer satisfaction.
• Goal-oriented and adaptable professional with experience in sales and customer service, seeking a Call Center position to leverage my ability to work under pressure, handle multiple tasks simultaneously, and provide excellent customer support.
• These resume objectives are strong for up and coming Call Centers because they showcase the candidates' relevant skills and experience, while also highlighting their eagerness to learn and contribute to the success of the organization. The first objective emphasizes the candidate's communication skills and customer service experience, which are important attributes for a Call Center representative. The second objective showcases the candidate's educational background and analytical skills, demonstrating a strong foundation for success in the role. Lastly, the third objective highlights the candidate's experience in sales and customer service, making them a promising fit for a Call Center position where they can further develop their skills and contribute to the company's growth.

Weak Objectives

• Seeking a Call Center position where I can utilize my communication skills and gain experience in customer service.
• Aspiring Call Center Representative with some experience in sales, seeking to develop my career in the customer service industry.
• Recent graduate with a background in business and a passion for helping others, interested in a Call Center role to learn more about customer service.
• These resume objectives need improvement for up and coming Call Centers because they lack specificity and don't effectively showcase the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, passion, or relevant experience. The second objective hints at some experience in sales, but it doesn't mention any specific achievements, education, or industries the candidate is interested in. The third objective, although it mentions a background in business and a passion for helping others, doesn't elaborate on the candidate's expertise, skills, or any particular area of customer service they are passionate about, which would make their profile more appealing to potential employers.

Generate Your Resume Summary with AI

Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your call center work experience:, best practices for your work experience section:.

• Highlight your experience in handling high volume calls and managing customer inquiries.
• Showcase your ability to resolve customer issues efficiently and effectively, while maintaining a positive attitude.
• Quantify your success by including metrics such as call resolution time, customer satisfaction ratings, and call volume handled.
• Demonstrate your proficiency in using call center software and tools, such as CRM systems and call routing software.
• Emphasize your ability to work in a team environment and collaborate with colleagues to achieve common goals.
• Highlight any training or coaching experience you have, as well as your ability to train new hires and improve team performance.
• Mention any awards or recognition you have received for outstanding performance in the call center industry.
• Use industry-specific language and terminology to showcase your knowledge and understanding of the call center industry.

Example Work Experiences for Call Centers:

Strong experiences.

Successfully managed a team of 20 customer service representatives, achieving a 95% customer satisfaction rating and reducing average call handling time by 20% through implementing new training programs and performance metrics.

Developed and implemented a new customer feedback system, resulting in a 30% increase in positive customer reviews and a 10% decrease in customer complaints.

Led a project to improve the call center's IVR system, resulting in a 25% decrease in call wait times and a 15% increase in first call resolution rate.

Implemented workforce management strategies, optimizing staff schedules and reducing labor costs by 15% while maintaining high service levels and customer satisfaction.

Introduced a comprehensive quality assurance program, leading to a 20% improvement in call quality scores and a more consistent customer experience across all representatives.

Mentored and developed new team leaders, fostering a culture of continuous learning and professional growth, resulting in a 10% reduction in employee turnover and a more engaged and motivated workforce.

• These work experiences are strong because they demonstrate the candidate's ability to effectively manage teams, implement new programs and systems, and improve customer satisfaction metrics. The use of specific metrics and outcomes showcases the candidate's impact on the call center's success, making them a valuable asset to any hiring manager.

Weak Experiences

Answered customer inquiries via phone and email, providing accurate and timely information.

Utilized company software to document customer interactions and update customer profiles.

Escalated complex issues to senior team members for resolution.

Conducted outbound calls to customers to promote new products and services.

Achieved daily and weekly sales targets through effective communication and persuasion skills.

Maintained a positive and professional demeanor in all customer interactions.

• These work experiences are weak because they lack specific details about the impact of the individual's work and do not provide quantifiable results. They also do not showcase any leadership qualities or direct contributions to successful outcomes. To improve these bullet points, the candidate should focus on incorporating metrics to highlight their achievements, using more powerful action verbs, and providing clear context that demonstrates their leadership qualities and direct contributions to successful outcomes.

Top Skills & Keywords for Call Center Resumes:

Top hard & soft skills for call centers, hard skills.

• Customer Service
• Communication Skills
• Conflict Resolution
• Time Management
• Active Listening
• Sales Skills
• Technical Troubleshooting
• Typing Speed
• Knowledge of CRM Software
• Call Scripting and Handling

Soft Skills

• Communication and Listening Skills
• Empathy and Customer Service Orientation
• Problem Solving and Decision Making
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Attention to Detail and Accuracy
• Multitasking and Efficiency
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Stress Management and Resilience

Go Above & Beyond with a Call Center Cover Letter

Call center cover letter example: (based on resume).

Dear Hiring Manager at Company Name,

I am excited to apply for the Call Center position at your company. With my extensive experience in managing call centers and implementing customer service improvements, I am confident that I can make a valuable contribution to your team.

In my most recent role, I implemented a new customer service training program that resulted in a 25% increase in customer satisfaction scores and a 10% decrease in call handling time. I also analyzed customer feedback data and identified key areas for improvement, leading to the development and implementation of new customer service policies and procedures that reduced customer complaints by 15%. Additionally, I managed a team of 15 call center representatives, providing coaching and feedback that resulted in a 20% increase in team productivity and a 10% decrease in employee turnover.

Prior to that, I developed and implemented a new customer feedback survey system that resulted in a 30% increase in response rates and a 15% increase in overall customer satisfaction scores. I also managed a high-volume call center, consistently meeting or exceeding service level agreements and achieving a 95% customer satisfaction rating. Through collaboration with cross-functional teams, I identified and implemented process improvements that resulted in a 20% increase in call resolution rates and a 10% decrease in average call handling time.

In my first call center management role, I implemented a new customer relationship management (CRM) system that resulted in a 20% increase in customer retention rates and a 15% increase in upsell opportunities. I also analyzed call center metrics and identified areas for improvement, leading to the development and implementation of new call center processes that reduced call abandonment rates by 25%. Additionally, I managed a team of 20 call center representatives, providing ongoing coaching and feedback that resulted in a 15% increase in team productivity and a 10% decrease in employee turnover.

I am confident that my experience and skills make me a strong candidate for this position. I am passionate about providing excellent customer service and am committed to continuously improving call center operations. Thank you for considering my application.

[Your Name]

As a Call Center professional, you understand the importance of clear communication and building strong relationships with customers. Similarly, pairing your resume with a well-crafted cover letter can help you stand out from other applicants and increase your chances of landing an interview. A cover letter is an extension of your resume, an opportunity to showcase your passion for the role and highlight your relevant experience. Contrary to popular belief, crafting a compelling cover letter doesn't have to be a daunting task, and the benefits far outweigh the effort required.

Here are some compelling reasons for submitting a cover letter as a Call Center professional:

• Personalize your application and showcase your genuine interest in the company and role
• Highlight your experience in customer service and how it aligns with the specific job requirements
• Communicate your understanding of the company's values and how you plan to uphold them in your role
• Share success stories and achievements that demonstrate your ability to handle difficult customer interactions and exceed expectations
• Demonstrate your writing and communication skills, which are essential for Call Center professionals
• Differentiate yourself from other applicants who might have opted not to submit a cover letter

In a highly competitive job market, submitting a cover letter can give you the edge you need to stand out and land your dream job in a Call Center. Take the time to craft a personalized and compelling cover letter that showcases your skills and experience, and you'll be one step closer to securing your next career opportunity.

Resume FAQs for Call Centers:

How long should i make my call center resume.

A Call Center resume should ideally be one to two pages long. The length of the resume depends on the candidate's experience and the specific requirements of the position they are applying for. For entry-level positions or those with limited experience, a one-page resume is sufficient. It should focus on relevant skills, education, and any applicable work or volunteer experience that demonstrates the candidate's ability to perform in a call center environment. For candidates with more extensive experience or those applying for higher-level positions, a two-page resume may be necessary. This allows for a more detailed presentation of the candidate's work history, accomplishments, and any specialized skills or certifications that are relevant to the call center industry. Regardless of the length, it is essential to keep the resume concise, well-organized, and focused on the specific skills and experiences that make the candidate an ideal fit for the call center position.

What is the best way to format a Call Center resume?

The best way to format a Call Center resume is to focus on highlighting your relevant skills, experience, and achievements in a clear, concise, and easy-to-read manner. Here are some tips for creating an ideal Call Center resume format: 1. Choose a clean and professional layout: Use a simple, easy-to-read font like Arial or Calibri, and keep the font size between 10 and 12 points. Use consistent formatting for headings and bullet points, and make sure there is ample white space to make the resume easy to skim. 2. Start with a strong summary or objective statement: At the top of your resume, include a brief summary or objective statement that highlights your key skills, experience, and goals as they relate to a Call Center position. This will help grab the attention of the hiring manager and give them a quick overview of your qualifications. 3. Emphasize relevant skills and

Which Call Center skills are most important to highlight in a resume?

When it comes to highlighting skills in a Call Center resume, there are several important ones to consider. These include: 1. Communication skills: Call Centers rely heavily on effective communication, both verbal and written. Being able to communicate clearly and professionally with customers, colleagues, and supervisors is essential. 2. Customer service skills: Call Centers are all about providing excellent customer service. Highlighting your ability to handle customer inquiries, complaints, and issues in a friendly and efficient manner is crucial. 3. Technical skills: Many Call Centers use specialized software and technology to manage customer interactions. If you have experience with these tools, be sure to highlight them in your resume. 4. Time management skills: Call Centers can be fast-paced and demanding, so being able to manage your time effectively is important. Highlight your ability to prioritize tasks and meet deadlines. 5. Problem-solving skills: Call Center agents often need to think on their feet to resolve customer issues. Highlight your ability to analyze problems and find creative solutions. Overall, the key to highlighting Call Center skills in your resume is to focus on those that are most relevant to the job you are applying for. Be sure to tailor your resume to the specific requirements of the position and emphasize your strengths in areas that are important

How should you write a resume if you have no experience as a Call Center?

If you have no experience as a Call Center, it is important to focus on transferable skills and relevant experiences that can showcase your ability to excel in the role. Here are some tips for writing a resume: 1. Highlight your communication skills: Call Centers require excellent communication skills, so make sure to highlight any experiences where you have demonstrated strong communication skills. This could include customer service roles, volunteer work, or even group projects in school. 2. Emphasize your problem-solving abilities: Call Centers often require quick thinking and problem-solving skills. Highlight any experiences where you have had to think on your feet and come up with solutions to problems. 3. Showcase your attention to detail: Call Centers require attention to detail to ensure accuracy in data entry and customer information. Highlight any experiences where you have had to pay close attention to details, such as proofreading or data entry roles. 4. Include any relevant training or certifications: If you have completed any training or certifications related to Call Center work, make

Compare Your Call Center Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Call Center job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Call Centers:

Call center resume example, customer service call center resume example, call center manager resume example, inbound call center resume example, call center team lead resume example, call center supervisor resume example, bank call center resume example, call center director resume example, more resume guidance:.

8 Call Center Resume Examples & Writing Guide

Land a call center job with a resume that gets you hired. Our guide provides 8 real resume examples and step-by-step tips to showcase your customer service skills. Learn how to write each critical section, from your summary to work history. Plus, discover key skills to include. Follow our expert advice to create a resume that wows hiring managers.

A strong resume is very important when applying for call center jobs. Hiring managers go through many applications, so your resume needs to quickly show that you have the right skills and experience for the role.

In this article, you'll find 8 real-life examples of call center resumes that worked. You'll also learn useful tips for making your own resume stand out. These ideas will help you highlight your customer service skills, problem-solving abilities, and any call center experience you already have.

By the end of this guide, you'll know exactly what to include in each section of your call center resume. Whether you're applying for your first call center job or looking to move up in your career, these strategies will give you the best chance of landing an interview. Let's jump right in and start with the resume examples.

Common Responsibilities Listed on Call Center Resumes

• Answering inbound customer calls and providing information, support, and assistance
• Handling customer complaints, inquiries, and requests in a professional and courteous manner
• Maintaining and updating customer records and databases
• Meeting or exceeding call quality and efficiency metrics, such as average handle time and customer satisfaction scores
• Upselling and cross-selling products or services to customers when appropriate
• Collaborating with team members and supervisors to resolve complex customer issues and improve processes
• Adhering to company policies, procedures, and scripts while on calls
• Participating in ongoing training and development programs to enhance skills and knowledge
• Escalating calls to supervisors or specialized departments when necessary
• Troubleshooting and resolving technical issues related to products, services, or customer accounts
• Maintaining a positive and professional demeanor, even when dealing with difficult or upset customers
• Documenting call details, customer interactions, and outcomes in the company's CRM system
• Flexibility to work various shifts, including evenings, weekends, and holidays, to provide 24/7 customer support

How to write a Resume Summary

Crafting an outstanding summary or objective section in your resume is a critical step towards drawing the attention of potential employers in your journey to land a desirable role. As a call center representative, you'll be aware of the need for clear and effective communication, and these skills should reflect in your resume as well. This introduction serves as an appetizer to entice potential employers to delve deeper into your professional portfolio, hence its significance.

Understand the Purpose of a Summary/Objective Section in a Resume

A resume's summary or objective section is intended to encapsulate your professional experiences, skills, and unique attributes in just a few sentences. It sets the stage for the remainder of your resume by giving the reader a snapshot of who you are as a professional. Whether you're an experienced call center representative or just starting, a strategic, well-constructed summary or objective can certainly demonstrate your value and commitment to potential employers.

In some cases, your summary/objective section can be a determining factor whether your resume gets duly considered or overlooked by hiring personnel.

Approaches to Writing a Summary/Objective Section

There are more than a few ways to approach writing your objective or summary section, and the better suited approach depends greatly on your level of experience in the field and the expectations/demands of the role you're vying for. Simply put, it's essential to align your summary or objective section with your personal experience level and the specific role you're applying for.

If you're an experienced call center representative with several years of practical knowledge, your summary might focus more on your range of experience, crucial milestones, or key domains where you've had significant impact.

Conversely, if you're seeking an entry-level position or making a career transition into a call center role, your objective statement might be more focused on the transferable skills you bring to this new role and your eagerness to learn and grow as a professional.

Key Components of a Summary/Objective Section

Relevant Experience: Discuss your professional background in clear, concise terms. Make certain to highlight any specially relevant experience that aligns with the call center position you're seeking.

Transferable Skills: Highlight the skills you've developed that are relevant to the role you're applying for. As a call center representative, these might include excellent verbal and written communication skills, fluency in multiple languages, conflict resolution, or customer service.

Professional Traits: Avoid generic descriptions and go for clear, specific traits you possess that are valued in the call center industry. These could range from patience and empathy to efficiency and accuracy.

Career Goals: While it's crucial to make your summary/objective about your past experiences and current abilities, also remember to provide a peek ahead. Briefly state your goals for progress in the call center industry. It shows future-focused thinking and professional ambition.

In sum, when writing the summary/objective section of your call center resume, aim to showcase your professional narrative concisely and compellingly. Make it serve as enticing exposition that propels the reader to learn more about your professional journey. Be mindful to adapt your approach depending on your experience level and directly tie your summary or objective to the role for which you're applying. With a captivating summary or objective section, you’ll be well on your way to making a powerful first impression with your resume.

Remember, this section - though short - can significantly influence an employer's first impression of you. Make sure it's a great one!

Strong Summaries

• Dedicated call-center professional with over 7 years of experience in customer support roles. Skilled in maintaining excellent communication, solving problems, and handling customer inquiries and complaints. A consistent track record of meeting performance benchmarks in all areas.
• Experienced call-center representative with a demonstrated history of working in high-pace, demanding businesses. Noted for exceptional multi-tasking abilities, and highly flexible schedule. Excels in providing courteous and diligent customer service.
• Customer Service Specialist with 5+ years in call center environments. Proven abilities in problem-solving, troubleshooting and providing high-class customer service. Ready to ensure customer satisfaction and contribute to company success.
• Energetic Call Center Operator skilled in connecting with people and building relationships. Offers strong interpersonal and task management skills. Expert in handling high-stress situations and resolving customer inquiries in a timely manner.

Why these are strong ?

These examples are good because they each provide a slightly different angle on a similar theme -- each one highlights the person's experience in the field, their skill set, and then communicates a unique strength or characteristic that sets them apart. They not only talk about their role-specific skills, but also encompass broader skills like problem-solving, multi-tasking, and customer service that are valuable in any job. Statements like 'excellent communication', 'highly flexible schedule', 'problem-solving', etc., can make the candidate more appealing to potential employers.

Weak Summaries

• In my previous jobs, I was just talking with clients on the phone, nothing too complex. Now looking for a call center job
• I had a job where I had to answer phone calls and solve some issues. Now looking seeking my next opportunity.
• I was part of my last company's call center team doing some stuff like answering phone calls and handling customer complaints. Excited for my future career moves.
• I was a call center employee at my old work. I talked to angry customers and worked with people. Ready for my next job now.

Why these are weak ?

The 'bad' examples provided do not show any unique or specific attributes that would set the applicant apart from others. They are vague, overly simplistic and lack details. It does not provide insight into the applicant's experiences, accomplishments or skill sets, but rather reduces their previous role to 'just talking to customers'. The language is also too informal (e.g., 'doing some stuff'). The lack of specificity and professionalism in these statements could signal to potential employers that the applicant does not take their work seriously or that they lack the necessary skills.

Showcase your Work Experience

A work experience section on your resume doesn't merely list the places you've worked and the duties you've managed. It showcases the skills, knowledge, and experiences you've gained during your work life. The purpose is to convince hiring managers you're the right fit for their open position, even without them meeting you.

Understand The Job You're Applying For

First off, you need to understand the job you're applying for. Look carefully at the job description. Identify the skills, experiences, and achievements that the role requires. You would aim to align your work experience with these requirements.

Tailor Each Job Description To Match The Role

Instead of mentioning every job you've ever had, focus on the most relevant ones that can contribute build a solid argument on your candidacy. Under each former role, avoid merely listing your job duties. Instead, discuss your responsibilities and package them as achievements and successes.

Quantify your achievements and impact in each role using specific metrics, percentages, and numbers to demonstrate the tangible value you brought to your previous employers. This helps hiring managers quickly grasp the scope and significance of your contributions.

Use Action Words And Numbers

Remember, you’re trying to impress your future employer, so begin each point with an action verb to add a punch to your statements. Also, quantify your accomplishments where possible to give more substance to your achievements.

Show Casing Your Skills

Align the skills you discovered or improved during your previous roles with the ones the employer is in need of. Keep in mind though, you shouldn't just mention a skill, but give evidence of how you've used it effectively.

It's Not a One-Size-Fits-All

Every resume is unique, yours included. Don’t use the same phraseology for every job application. Customize your resume to suit the job you're applying for. In every word that follows your name on your resume, remember your objective: to convince the reader that you are worth considering for the role.

Always put yourself in the recruiters' shoes and answer this question: "If I were the hiring manager, would I hire this candidate based on the work experience provided?"

Strong Experiences

• Managed inbound and outbound calls in a timely manner
• Identified customer needs and provided appropriate solutions
• Responsible for maintaining a high level of professionalism with clients
• Proactively identified operational challenges and proposed solutions
• Achieved 95% customer satisfaction rate in resolving issues quickly and efficiently
• Increased team efficiency by sharing product knowledge and customer service techniques
• Recognized consistently for performance excellence and contributions to success in the customer service industry

These examples are good because they clearly outline the responsibilities and achievements of the person. Terms like 'managed', 'identified', 'responsible', and 'achieved' denote action which employers appreciate. These bullet points also quantify achievements, like '95% customer satisfaction rate', 'increased team efficiency', making them more concrete and believable. An employer can easily understand the candidate's role, skills, and accomplishments, which could increase their chances of being shortlisted for an interview.

Weak Experiences

• Worked in call center.
• Employee at a call center.
• Did stuff at a call center.
• Got promoted in my call center job.
• Handled a lot of calls.

These examples are all considered bad examples for bullet points in the work experience section of a resume for a Call Center. They are all very vague and don't give the potential employer any specifics about what the applicant has accomplished. 'Worked in call center' and 'Employee at a call center' don't offer any detail about the type of work performed or the applicant's responsibilities. 'Did stuff at a call center' is slang and unprofessional; it also lacks detail. 'Got promoted in my call center job' offers more information, but it doesn't say what role the person was promoted to or how they excelled in their duties to earn that promotion. Finally, 'Handled a lot of calls' is too general and doesn't quantitatively demonstrate the individual's accomplishments or capabilities.

Skills, Keywords & ATS Tips

In the bustling world of Call Centers, two types of skills often stand out: hard skills and soft skills. Each plays a crucial role in ensuring you shine in your role and make a lasting impression on both your team and your customers.

Hard Skills in a Call Center Resume

Hard skills refer to those abilities you can clearly determine and measure. They are often tied to technical know-how or specific task-based skills. In call centers, this could mean being proficient in a certain language, having a fast typing speed, or being able to navigate customer relations management (CRM) software smoothly.

Such skills are the concrete building blocks of your resume. They provide a clear and reliable snapshot of what you can do which can help prospective employers quickly recognise your value. More importantly, these skills can significantly improve your chances of making it past initial screenings, such as those implemented by applicant tracking systems (ATS).

Soft Skills in a Call Center Resume

While hard skills may provide the foundation of your abilities, it’s your soft skills that give shape to your potential and how you function in a team. Soft skills are non-technical abilities that impact how you work and communicate with others. Since call centers often involve a lot of people interaction, having robust soft skills is paramount.

Key soft skills may include active listening, problem-solving, excellent communication, and empathy, among others. These skills can help you manage difficult situations, resolve conflicts, and lead with a customer-centric approach - all of which are vital in call center environments.

Link Between Keywords, ATS, and Matching Skills

In the age of technology, keywords have become pivotal in bridging the gap between your skills and the job you're applying for. Keywords represent the specific skills or experiences that a job description asks for.

For example, if a call center job description mentions the phrase "customer service experience", it becomes a keyword. Incorporating such phrases in your resume can make it relevant to that particular job, thereby increasing your chances of being shortlisted.

Applicant Tracking Systems, or ATS, are automated systems used by many employers to scan, sort, and rank job applications. These systems often rely heavily on keywords. That’s why using the right keywords can mean the difference between your resume being noticed or being lost in the shuffle.

To have the most effective resume, ensure that it mirrors the vocabulary or the 'language' used in the job description, covering both hard and soft skills. The more your resume speaks the employer's language, the higher the chances it will make it past these ATS and grab the employer's attention.

In essence, hard skills, soft skills, and the right use of keywords create a powerful combination that can help your call center resume rise above the rest. It’s about showcasing your technical prowess while at the same time demonstrating your ability to connect with others. Add a sprinkle of strategic keyword usage, and your resume will not only pass through Applicant Tracking Systems but also capture the interest of your prospective employers.

Top Hard & Soft Skills for Full Stack Developers

Hard skills.

• Customer Service
• Technical Support
• Problem Solving
• Inbound Calling
• Outbound Calling
• Multitasking
• Product Knowledge
• Billing Solutions
• Sales Strategies
• Telecommunications
• Conflict Resolution
• Crisis Management
• Telemarketing
• Software Usage
• Collections
• Fraud Detection
• Safety Adherence
• Record Keeping
• Familiarity with CRM

Soft Skills

• Communication
• Active Listening
• Stress Management
• Friendly Demeanor
• Negotiation
• Cultural Sensitivity
• Flexibility
• Critical Thinking
• Self-Motivation
• Time Management
• Reliability
• Positive Attitude
• Conflict Management
• Decision Making
• Self Control

Top Action Verbs

Use action verbs to highlight achievements and responsibilities on your resume.

• Followed-up

Education & Certifications

In adding education and certificates to your resume as a call center agent, your first step is to create a section titled 'Education'. Here, you'll list the schools you've attended in reverse chronological order (most recent first), including the degree/diploma/certificate obtained and completion date. For specific certifications, create a separate section titled 'Certifications'. Detail the certification title, issuing body, year granted, and validity period, if applicable. Notably, always tailor these sections to highlight relevant education and certifications for the job you're applying for.

Some of the most important certifications for Call Centers

Specifies requirements for customer contact centers, including staff management and development.

Recognizes call centers that meet objective and quantitative best practice standards.

Resume FAQs for Call Centers

What is the best format for a call center resume.

The most effective format for a call center resume is the reverse-chronological format. This format emphasizes your most recent work experience first, which is important for call center hiring managers. It also makes your resume easy to read and highlights your career progression.

How long should a call center resume be?

A call center resume should typically be one to two pages long. If you have less than 10 years of experience, aim for a one-page resume. If you have more than 10 years of experience or are applying for a senior-level position, a two-page resume is acceptable. Always prioritize relevant information and be concise.

What are the most important skills to include on a call center resume?

When writing a call center resume, focus on skills such as customer service, communication, problem-solving, and technical proficiency. Highlight your ability to handle high-pressure situations, multitask, and meet performance metrics. Tailor your skills section to match the requirements mentioned in the job description.

How can I make my call center resume stand out?

To make your call center resume stand out, use a clear and professional format, and include a strong summary statement that showcases your most relevant skills and experiences. Quantify your achievements whenever possible, such as mentioning the number of calls handled per day or customer satisfaction ratings. Additionally, customize your resume for each job application to demonstrate your fit for the specific role.

Call center agents are the voice of a company, handling customer inquiries, complaints, and support requests. Core responsibilities include active listening, providing excellent service, and resolving issues. To craft a standout call center resume, highlight customer service experience and strong communication skills. Emphasize your ability to handle stressful situations with poise. Use a clean format and incorporate metrics that showcase your proficiency.

Highly motivated and customer-centric professional with over 5 years of experience in call center operations. Proven track record of consistently exceeding performance metrics and delivering exceptional customer service. Skilled in conflict resolution, problem-solving, and building strong relationships with clients. Seeking a challenging role in a dynamic call center environment to leverage my expertise and contribute to organizational success.

• Consistently achieved top 5% in key performance metrics, including first call resolution and customer satisfaction scores.
• Handled escalated customer complaints and complex inquiries, successfully resolving issues and restoring customer confidence.
• Mentored and trained new hires, fostering a supportive team environment and ensuring adherence to company standards.
• Collaborated with cross-functional teams to identify process improvements, resulting in a 15% reduction in average handle time.
• Recognized as "Employee of the Month" three times for outstanding performance and commitment to customer service excellence.
• Consistently met and exceeded daily, weekly, and monthly sales targets, contributing to a 20% increase in revenue.
• Demonstrated expertise in product knowledge and provided tailored solutions to meet customer needs and preferences.
• Maintained a high level of professionalism and composure when handling challenging customer interactions.
• Actively participated in team meetings and provided valuable insights to improve call center processes and customer experience.
• Received multiple positive customer feedback reports, highlighting my dedication to delivering exceptional service.
• Quickly adapted to new product lines and efficiently handled a high volume of inbound customer inquiries.
• Maintained accurate and detailed customer records using CRM software, ensuring timely follow-up and issue resolution.
• Collaborated with teammates to share best practices and develop strategies for handling complex customer scenarios.
• Proactively identified opportunities for process improvements and made recommendations to management.
• Consistently received positive feedback from customers for my friendly demeanor and effective problem-solving skills.
• Effective Communication
• Adaptability
• CRM Software
• Call Handling
• Complaint Handling
• Quality Assurance

A bank call center employee serves as the voice of the institution, handling customer inquiries, resolving issues, and providing detailed account information over the phone. Success requires excellent verbal communication skills, the ability to problem-solve effectively, and a strong commitment to outstanding customer service. When crafting your resume for this role, highlight any prior experience interfacing with customers via calls or in-person. Emphasize your proficiency with relevant banking software, products, and procedures. Demonstrate your capacity to remain calm, empathetic, and professional in potentially stressful situations. Clearly convey your passion for helping others and resolving customer concerns.

Highly motivated and customer-oriented professional with a proven track record in providing exceptional support in fast-paced call center environments. Adept at handling complex inquiries, resolving customer concerns, and maintaining a positive attitude under pressure. Committed to delivering superior service and fostering long-term customer relationships.

• Consistently achieved a 95% customer satisfaction rate by providing prompt and accurate assistance to a high volume of callers
• Demonstrated expertise in resolving complex banking issues, including account disputes and fraudulent activity
• Collaborated with cross-functional teams to implement process improvements, resulting in a 20% reduction in average call handling time
• Received the "Employee of the Quarter" award twice for outstanding performance and dedication to customer service
• Trained and mentored 5 new hires, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles
• Handled an average of 80 inbound calls per day, addressing a wide range of banking inquiries and concerns
• Maintained a 98% adherence to schedule and consistently met or exceeded key performance metrics
• Developed a comprehensive knowledge base of banking products and services, enabling me to provide accurate and tailored solutions to customers
• Participated in a pilot program to test new call center software, providing valuable feedback and suggestions for improvement
• Volunteered to take on additional responsibilities during peak call volumes, demonstrating adaptability and a strong work ethic
• Provided exceptional customer service to a diverse client base, handling an average of 60 calls per day
• Maintained a thorough understanding of bank policies and procedures to ensure compliance and minimize risk
• Assisted in the development and implementation of a new training program for incoming call center representatives
• Consistently exceeded sales targets by identifying opportunities to cross-sell and upsell banking products and services
• Collaborated with the fraud prevention team to identify and report suspicious account activity, helping to protect customers' financial assets
• Attention to Detail
• Banking Knowledge
• Sales Skills
• Call Center Software

A Call Center Manager oversees all operational aspects of an inbound and/or outbound call center. Their resume should highlight proven leadership skills and the ability to motivate teams, implement effective processes, and drive key service metrics. Relevant experience managing call center staff, training programs, and quality assurance initiatives is essential. Quantify achievements such as increased customer satisfaction scores or reduced wait times. Tailor your resume to each specific role's requirements.

Seasoned call center manager with over 12 years of experience in leading high-performing teams to deliver exceptional customer service. Proven track record of implementing efficient processes, driving key performance metrics, and fostering a positive work culture. Adept at leveraging data analytics to optimize operations and enhance customer satisfaction.

• Oversee a team of 50+ call center representatives, providing guidance, coaching, and performance evaluations
• Implemented a comprehensive training program, resulting in a 25% reduction in average handle time and a 30% increase in first-call resolution
• Collaborated with cross-functional teams to streamline processes and improve customer experience, leading to a 20% increase in customer satisfaction scores
• Developed and monitored key performance indicators (KPIs) to ensure consistent quality and productivity
• Introduced a gamification program to boost employee engagement and motivation, resulting in a 15% decrease in staff turnover
• Assisted in managing a team of 30 call center agents, providing day-to-day support and guidance
• Implemented a quality assurance program, conducting regular call monitoring and feedback sessions, resulting in a 15% improvement in customer satisfaction
• Developed and delivered training sessions on product knowledge, sales techniques, and customer service best practices
• Analyzed call center metrics and provided recommendations to senior management for process improvements
• Mentored and coached high-potential agents, resulting in a 20% internal promotion rate
• Led a team of 15 customer service representatives, ensuring high levels of customer satisfaction and efficiency
• Developed and implemented a peer-to-peer coaching program, resulting in a 10% increase in team performance
• Collaborated with the training department to create and deliver customer service training modules
• Conducted regular team meetings and one-on-one sessions to provide feedback, guidance, and support
• Recognized as 'Team Leader of the Year' for outstanding leadership and team performance in 2014
• Call Center Management
• Team Leadership
• Performance Management
• Training and Development
• Data Analysis
• Process Improvement
• Coaching and Mentoring
• Workforce Management
• Vendor Management
• Budgeting and Forecasting
• Change Management
• Emotional Intelligence

An inbound call center representative handles customer inquiries and complaints via phone, requiring excellent communication, multitasking, and problem-solving abilities. When writing a resume, highlight experience managing high call volumes using CRM systems and providing exceptional customer service. Quantify achievements like call handling times, resolution rates, and satisfaction scores. Emphasize active listening, empathy, and the ability to calmly resolve conflicts.

Dedicated and skilled inbound call center professional with a track record of delivering exceptional customer service and efficiently resolving inquiries. Adept at building rapport with customers, identifying their needs, and providing tailored solutions. Demonstrates strong active listening skills, empathy, and a knack for problem-solving in high-volume environments.

• Consistently exceeded call quality and customer satisfaction metrics, ranking in the top 5% of the team.
• Resolved an average of 100+ customer inquiries per day, maintaining a 95% first-call resolution rate.
• Demonstrated adaptability by quickly learning new products and services, ensuring accurate information delivery to customers.
• Received multiple 'Employee of the Month' awards for outstanding performance and commitment to customer service excellence.
• Managed a high volume of inbound calls in a fast-paced environment, addressing a wide range of customer inquiries and concerns.
• Maintained a 98% customer satisfaction rating by actively listening to customers and providing personalized solutions.
• Developed and maintained a comprehensive knowledge base of company products and services, enabling accurate and efficient customer support.
• Assisted in the training and onboarding of new team members, fostering a supportive and collaborative work environment.
• Proactively identified opportunities for process enhancements, contributing to a 10% improvement in overall team efficiency.
• Achieved a 120% average monthly sales target by effectively identifying customer needs and recommending relevant products and services.
• Maintained a deep understanding of product features and benefits, enabling effective communication and persuasion during sales interactions.
• Demonstrated active listening skills and empathy, building strong rapport with customers and increasing customer loyalty.
• Collaborated with the sales team to develop and implement successful sales strategies, contributing to a 25% increase in overall sales revenue.
• Provided constructive feedback and insights to management, facilitating continuous improvement of sales processes and scripts.
• Problem-Solving
• Cross-selling

As a Call Center Director, you'll spearhead the operations and team management of a bustling inbound/outbound call center. Coordinating staff, monitoring metrics, and upholding compliance are daily responsibilities, with a constant focus on implementing strategies to elevate the customer experience. When crafting your resume, emphasize your leadership prowess, extensive experience managing call center teams, and proficiency with relevant technologies and performance metrics. Highlight notable achievements in optimizing operations and driving customer satisfaction to truly stand out.

Results-driven Call Center Director with over 15 years of experience in optimizing contact center operations, driving customer satisfaction, and leading high-performance teams. Proven track record of implementing innovative strategies to improve efficiency, reduce costs, and enhance the customer experience. Adept at leveraging technology to streamline processes and deliver measurable results.

• Spearheaded the implementation of a new CRM system, resulting in a 25% increase in customer satisfaction scores and a 15% reduction in average handle time.
• Developed and executed a comprehensive training program for 200+ call center agents, improving first-call resolution rates by 20%.
• Implemented a data-driven approach to workforce management, optimizing staffing levels and reducing labor costs by 12%.
• Collaborated with cross-functional teams to identify and resolve process inefficiencies, resulting in a 30% increase in overall productivity.
• Led the successful transition to a remote work environment during the COVID-19 pandemic, ensuring business continuity and maintaining high levels of employee engagement.
• Managed a team of 150 call center agents across multiple locations, consistently exceeding key performance metrics and service level agreements.
• Implemented a quality assurance program that improved customer satisfaction scores by 18% and reduced customer churn by 10%.
• Developed and launched a successful upselling initiative, generating an additional $1.5 million in annual revenue.
• Optimized call routing and IVR systems, reducing average wait times by 25% and improving overall customer experience.
• Mentored and coached team leaders, fostering a culture of continuous improvement and employee development.
• Led a team of 75 call center agents, consistently meeting or exceeding key performance indicators and service level agreements.
• Implemented a robust training and development program, improving employee retention rates by 20% and reducing new hire ramp-up time by 30%.
• Developed and executed targeted outbound calling campaigns, generating over $500,000 in additional revenue annually.
• Collaborated with IT and operations teams to identify and resolve system issues, minimizing downtime and ensuring seamless customer support.
• Conducted regular performance reviews and provided constructive feedback to team members, fostering a culture of accountability and continuous improvement.
• Call Center Operations
• Workforce Optimization
• Training & Development
• Budgeting & Forecasting
• CRM Systems
• Upselling & Cross-selling
• IVR & Call Routing

Customer service call center representatives interact with customers, addressing inquiries, complaints, and issues with excellent communication skills, problem-solving abilities, and patience. When crafting a resume, clearly highlight relevant experience along with skills like multitasking, empathy, and any customer service training. Use action verbs, quantify achievements, ensure a clear flow, and carefully proofread for a polished document within the specified word count.

Dedicated customer service professional with over 8 years of experience in fast-paced call center environments. Proven track record of consistently exceeding customer satisfaction metrics and efficiently resolving complex issues. Skilled in de-escalation techniques, active listening, and building rapport with customers from diverse backgrounds. Adept at navigating multiple software systems and maintaining composure under pressure.

• Consistently maintained a 95% customer satisfaction rating, exceeding the company target by 10%
• Handled an average of 80 inbound calls per day, addressing a wide range of customer inquiries and concerns
• Developed and implemented a new training program for incoming customer service representatives, reducing onboarding time by 20%
• Collaborated with cross-functional teams to identify and resolve systemic issues, resulting in a 15% reduction in call volume
• Recognized as "Employee of the Month" three times for outstanding performance and commitment to customer service excellence
• Maintained a 90% average customer satisfaction rating, consistently ranking among the top 5 performers on the team
• Handled a high volume of inbound and outbound calls, addressing customer inquiries, troubleshooting technical issues, and processing orders
• Demonstrated expertise in multiple software systems, including Salesforce, Zendesk, and Microsoft Office Suite
• Participated in a special project to update the company's knowledge base, improving the accuracy and accessibility of information for all customer service representatives
• Received multiple commendations from management for exceptional problem-solving skills and customer focus
• Achieved an average customer satisfaction rating of 92%, consistently exceeding the company target
• Handled a diverse range of customer inquiries and complaints, demonstrating strong active listening and problem-solving skills
• Collaborated with the sales team to identify upselling and cross-selling opportunities, contributing to a 10% increase in revenue
• Volunteered to train new hires on company policies, procedures, and best practices for customer service
• Recognized by management for maintaining a positive attitude and fostering a supportive team environment
• Customer service
• Active listening
• Problem-solving
• Conflict resolution
• Time management
• Microsoft Office Suite
• Call handling

A Call Center Team Lead oversees a team of customer service agents, monitoring performance metrics, implementing coaching and training programs, and ensuring adherence to quality standards. Key responsibilities include managing escalations, analyzing data to identify areas for improvement, and fostering a positive team environment. When writing a resume for this role, emphasize leadership experience in a call center or customer service setting. Highlight strong communication skills, both verbal and written. Quantify accomplishments through metrics like customer satisfaction scores, handle times, or quality audit results. Tailor your resume to the specific job requirements, using relevant keywords from the posting.

Highly motivated and experienced Call Center Team Lead with over 8 years of success in driving team performance, enhancing customer satisfaction, and optimizing operational efficiency. Proven ability to lead and mentor diverse teams, implement best practices, and foster a positive work environment. Adept at analyzing metrics, identifying areas for improvement, and implementing strategic solutions to achieve organizational goals.

• Led a team of 25 customer service representatives, consistently achieving key performance metrics and exceeding targets by 15%
• Implemented a comprehensive training program that reduced average call handling time by 20% and increased first call resolution by 25%
• Collaborated with cross-functional teams to identify and resolve process bottlenecks, resulting in a 30% improvement in overall operational efficiency
• Conducted regular performance reviews and provided constructive feedback, coaching, and development opportunities to team members
• Spearheaded the implementation of a new CRM system, streamlining workflows and enhancing data accuracy
• Consistently achieved top 5% performance ratings among a team of 50 representatives
• Developed and delivered training sessions on effective communication and problem-solving techniques, resulting in a 15% increase in team performance
• Handled complex escalations and high-priority customer issues, maintaining a 95% customer satisfaction rating
• Collaborated with the quality assurance team to identify areas for improvement and implement corrective actions
• Mentored and coached new team members, facilitating their successful onboarding and development
• Handled high volume of inbound customer calls, consistently meeting and exceeding key performance indicators
• Demonstrated strong problem-solving skills and ability to de-escalate challenging customer situations
• Collaborated with team members to share best practices and improve overall team performance
• Participated in cross-functional projects to enhance service quality and streamline processes
• Received multiple recognition awards for outstanding customer service and commitment to excellence
• Communication Skills
• Coaching & Mentoring
• Stakeholder Management
• Workforce Planning

As a Call Center Supervisor, you'll spearhead the daily operations of the customer service team, ensuring exceptional support and adherence to service standards. Your role entails managing a dynamic group of representatives, monitoring performance metrics, identifying training needs, and implementing strategies to enhance efficiency and customer satisfaction. When crafting your resume, emphasize your extensive experience in customer service, leadership, and conflict resolution. Highlight relevant certifications, proficiency in call center software and CRM tools, and your exceptional communication and interpersonal skills. Quantify your achievements, such as improving response times or customer satisfaction ratings, to demonstrate your impact.

Seasoned call center professional with over 8 years of experience in leadership roles, driving operational excellence and delivering outstanding customer service. Proven track record of building and leading high-performing teams, implementing process improvements, and achieving key performance metrics. Skilled in coaching, conflict resolution, and fostering a positive work environment.

• Supervised a team of 25 call center agents, ensuring consistent achievement of service level agreements and key performance indicators
• Implemented a comprehensive training program, resulting in a 20% reduction in average handle time and a 15% increase in first call resolution
• Led the transition to a new CRM system, collaborating with IT and training teams to ensure a smooth rollout and minimal disruption to operations
• Conducted regular performance reviews and coaching sessions, resulting in a 95% employee retention rate and increased employee satisfaction scores
• Developed and implemented a quality assurance program, leading to a 25% reduction in customer complaints and improved overall customer satisfaction
• Consistently exceeded performance targets, maintaining an average customer satisfaction score of 98% and an average handle time of 6 minutes
• Served as a mentor and trainer for new hires, contributing to a 30% reduction in new hire ramp-up time
• Identified and escalated complex customer issues to appropriate departments, ensuring timely resolution and minimizing customer churn
• Participated in cross-functional initiatives to improve call center processes, resulting in a 10% increase in overall efficiency
• Recognized as 'Employee of the Month' three times for outstanding performance and contributions to the team
• Handled a high volume of inbound customer calls, consistently meeting or exceeding quality and productivity targets
• Demonstrated strong problem-solving skills, effectively resolving customer issues and complaints
• Assisted in the development and implementation of a new script for upselling products, resulting in a 15% increase in revenue per call
• Received multiple positive customer feedback reports, highlighting exceptional service and professionalism
• Call center operations
• Team leadership
• Performance management
• Coaching and mentoring
• Process improvement
• Quality assurance
• CRM systems
• Upselling techniques
• Workforce management
• Training and development
• Data analysis
• Effective communication

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16 Quality Assurance Resume Examples - Here's What Works In 2024

If the tech industry were the publishing industry, quality assurance professionals would be the proofreaders. so much of our world runs on extensive lines of code these days, and it’s mathematically impossible for it all to be perfect. this article will show you how qa professionals are integral to the tech industry and give you resume examples to target these roles..

Quality Assurance professionals design automated code tests, identify software bugs, and help to fix the problems identified (or send them to the department that does). They also collaborate with other designers to create effective tests for new software and web applications. The user data collected in these tests is what allows the organization to make user-friendly, effective applications. As our world becomes ever more connected, even in the most mundane tasks like doing the laundry or turning on a light, the potential to collect this data and utilize it is everywhere. What this means is that the best QA professionals are both reactive and proactive. Entry-level jobs will likely deal mostly with legacy code, finding and fixing bugs. Growth from that position then has engineers creating automated tools to complete these jobs. However, the intermediate and higher skill-level QA professionals are both reactive and proactive. Knowing what questions to ask to avoid problems -- that is, effectively designing tests -- means working with multiple tech-industry teams, including UX/UI designers, software and web application designers, and, of course, the IT department. The path to this career involves the combination of critical thinking and good coding skills. Most professionals in this industry have a BA, and often they’ve completed specialized courses from either a university, a respected industry leader, or their corporations. Keep in mind that new technologies like machine learning will rapidly change this industry in the next few years, so that penchant for life-long learning and problem solving that led you to QA will serve you well in QA career longevity.

Quality Assurance Resume Templates

Jump to a template:

• Quality Assurance Tester
• QA (Quality Assurance) Automation Engineer
• QA (Quality Assurance) Engineer
• QA (Quality Assurance) Manager
• QA (Quality Assurance) Software Tester
• Entry Level QA (Quality Assurance) Tester
• QA (Quality Assurance) Analyst/Specialist
• Medical Quality Assurance Inspector

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• Keywords for Quality Assurance Resumes

Quality Assurance Resume Tips

• Action Verbs to Use
• Related Engineering Resumes

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Template 1 of 16: Quality Assurance Tester Resume Example

Many companies use quality assurance (QA) testing to ensure the products they create meet specific standards. Quality assurance testing allows companies to avoid sending out products to customers that are faulty or low-quality. Quality assurance testers can be found in almost every industry, from clothing to software. The quality assurance tester is responsible for performing a variety of tests on each product, constantly monitoring product performance, flagging issues, and troubleshooting them. When looking for a quality assurance tester, hiring managers will want a candidate with the right mix of experience and education. Typically, ideal candidates for the role will have a bachelor's degree in a related field such as computer science or analytics. They will want a candidate with related experience, such as prior roles as a quality analyst or test engineer. Additionally, it’s important that candidates for these roles demonstrate specific skills, such as knowledge of testing methodology, problem-solving abilities, and critical thinking skills.

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Tips to help you write your Quality Assurance Tester resume in 2024

   detail your experience utilizing different testing methodologies.

There are lots of testing methodologies that quality assurance professionals can use. Black box, user acceptance, and agile testing are just a few. Hiring managers will like to see an applicant who has experience with as many testing methods as possible. Showcasing what testing methods you are fluent in on your resume will show hiring managers that you are a dynamic and knowledgeable candidate.

   Showcase any certifications you have in quality assurance testing

You can earn certifications specific to quality assurance testing to showcase your knowledge in a concrete way on your resume. You can earn the ISTQB tester or analytics professional certificate to strengthen your resume.

Skills you can include on your Quality Assurance Tester resume

Template 2 of 16: quality assurance tester resume example.

Quality Assurance testers are the individuals and teams that run every test you can think of trying to see if a web application or software program will break. They have strong problem-solving skills, attention to detail, and excellent written communication skills. They’re the best at documentation and take the minute information and put it together in a system that the entire QA chain can understand.

   Related job experience is applied to current QA career path

Even if you choose to diversify your skill set by taking a position in a parallel career path (as this person did with the electrical project engineer role), it’s important that you highlight aspects of the role that apply to the QA job you’re seeking. If you’re applying for multiple roles in related industries, make sure you have a resume for each one with different highlighted achievements. Note how in this case we highlight achievements which are relevant to the quality assurance industry.

   Demonstrate impact with hard data in the QA field

As a QA tester, you’re going to need to demonstrate communication skills. The best way to do this is to measure the results or impact of actions you’ve taken, which this resume does by measuring the efficiency of tests when working with a team of software engineers. As a QA tester, you’re in an excellent position to measure the impact of your actions -- you are the one who tracks how many bugs are found after all!

Template 3 of 16: QA (Quality Assurance) Automation Engineer Resume Example

The quality assurance (QA) automation engineer plays an integral role in optimizing a company’s quality assurance procedures. These professionals plan and create automated tests to assess the function of software. Being able to automate the QA process allows companies to test their technology more quickly and efficiently, leading to increased revenue. To become a QA automation engineer, you will need the right education and skills. Hiring managers will look for someone with a degree in computer science or IT. It’s important that QA automation engineers are talented coders with a breadth of technical knowledge. Hiring managers will look for someone with experience in QA, such as previous roles as a manual tester or QA tester. Strong candidates for this role will have knowledge of different testing methods and coding, superb problem-solving skills, and organizational abilities.

Tips to help you write your QA (Quality Assurance) Automation Engineer resume in 2024

   highlight your knowledge of qa testing tools and frameworks.

To become a QA automation engineer, you will need to understand the variety of testing tools and frameworks you can use to solve QA testing issues. For this reason, you should highlight the testing methods and frameworks you have used in the past on your resume.

   Show your ability to creatively solve problems

QA automation engineers must be savvy problem solvers in order to create testing automations that are effective. As such, one important soft skill to highlight on your resume is your problem-solving skills. Be sure to highlight any complicated QA issues you have successfully solved in the past on your resume.

Skills you can include on your QA (Quality Assurance) Automation Engineer resume

Template 4 of 16: qa automation engineer resume example.

A QA automation engineer develops automated tests that are used to test the functionality of applications. They are tasked with designing the tests, creating the code for them, activating the tests, and reporting on how they perform. To succeed in this role, you will need to have very strong programming skills, as well as a wealth of experience as a QA automation engineer. Recruiters will be expecting at least a bachelor’s degree in computer science, software engineering, or a similar field.

Tips to help you write your QA Automation Engineer resume in 2024

   stay up to date with the latest development software and languages..

This is a very technical position that needs you to stay up to date with the latest software and software languages to stay relevant and useful. So make sure you stay up to date on the same. When any new relevant tech and software is developed, ensure you are quick to acquaint yourself with it. Do a course to learn the new tech or get as much experience with it as possible.

   Quantify your QA testing success.

Recruiters want to know how successful and efficient the tests you create and run are. So make sure you include actual numbers in your experience section. How many tests have you run in a short period of time? How many errors and bugs did your tests identify?

Skills you can include on your QA Automation Engineer resume

Template 5 of 16: qa (quality assurance) automation engineer resume example.

Quality Assurance Automation Engineers are the bigger-picture thinkers of the QA world. They excel at writing tests that can be iterated over large-scale and enterprise technologies, including databases. They know every aspect of the design of the program and how it should function. They often work on mobile and web applications. As with all QA professionals, they work with other engineers and developers, but they are also likely to have a team of QA testers who work with their code to identify particular bugs.

   Shows leadership amongst in-house and remote teams.

The larger-scale you get in technology, the more likely it is that you’re going to be working with distributed teams, even internationally. Your ability to communicate well with these teams on a technological and professional level is absolutely essential to the QA team working well.

   Cites specific automation tools in the QA space

As a QA automation engineer, you’re going to be approaching complex web and mobile applications as well as enterprise-level software. As a result, you want a wide coding toolbox to draw from. Demonstrating how your solutions work -- and that you have a diversity of hows at your disposal -- makes you an asset to your company.

Template 6 of 16: QA Engineer Resume Example

If you’re a technical whiz with great attention to detail, a position as a QA (quality assurance) engineer might be right for you. Before going to a customer, every product must be vetted and tested for quality. The QA engineer is responsible for giving each product the final check before it is shipped out. In order to ensure each product is flawless, QA engineers conduct continuous tests throughout the manufacturing cycle. The QA engineer must understand the larger picture, and work in accordance with the business needs and budget. To become a QA engineer, you will need a specific set of technical skills. You’ll need a bachelor’s degree in software engineering or another related field. Hiring managers will also look for a candidate who is proficient in a variety of testing methods. Previous experience as a quality inspector or tester can help you land this role. In addition to technical skills, it’s important that candidates for this role are detail-oriented with strong project management skills.

Tips to help you write your QA Engineer resume in 2024

   showcase your knowledge of testing methodologies.

QA engineers have to understand different quality assurance testing methods. Showcasing the testing methods you are knowledgeable in on your resume can help you land this role. You should put certain testing methodologies, like regression testing, in your skills section on your resume.

   Demonstrate your Scrum knowledge

Scrum is an agile project management framework that allows teams to manage projects through a set of specific principles. Having scrum knowledge as a QA engineer can help set you apart from the crowd and show hiring managers you understand how to organize projects in an effective manner.

Skills you can include on your QA Engineer resume

Template 7 of 16: qa (quality assurance) engineer resume example.

Quality Assurance Engineers are some of the generalists in the QA world. They’re often divided into manual and automated career paths, but in such an in-demand industry, the truth is that there’s more demand for QA engineers than there is supply. They work with software that already exists in the product market and with new and releasing products. They may also focus on internal processes of the company, not just customer-facing software.

Tips to help you write your QA (Quality Assurance) Engineer resume in 2024

   skills section reflects new trends in the qa industry and qa software.

As a QA engineer (or really any kind of engineer or developer), you’re going to be constantly on the forefront of new tools changing your industry. It’s important to note that you have the drive to continually learn these techniques when they become relevant and necessary to your job.

   Inclusion of the QA engineer title combats ATS (applicant tracking system) filters.

Anytime you’re applying for a specific role, you’ll get a higher ranking from ATS filters if you include the job title at the top of your resume as well as in specific job titles.

Skills you can include on your QA (Quality Assurance) Engineer resume

Template 8 of 16: qa (quality assurance) manager resume example.

As a QA (Quality Assurance) Manager, you'll be responsible for ensuring the quality and reliability of software or product releases. This role requires strong communication, analytical skills and attention to detail. With the recent shift towards automation and continuous integration and delivery, the value of a skilled QA manager has become more critical in today's industries. When writing your resume, be sure to highlight your technical expertise, adaptability, and strategic approach to problem-solving, as these are key aspects that companies are looking for in a QA manager candidate. In the ever-evolving tech landscape, it's essential to keep up with new tools and methodologies. For QA managers, this means staying current with industry standards and best practices in areas like test automation, performance testing, and security. Your resume should demonstrate your ability to learn and adapt to new technologies and processes, as well as showcase your track record of successful QA projects and process improvements.

Tips to help you write your QA (Quality Assurance) Manager resume in 2024

   highlight relevant certifications.

As a QA manager, having certifications such as ISTQB, CSTE, or CSQA, can be a significant advantage to set you apart from other candidates. Include any relevant certifications in your resume to showcase your dedication to the field and your expertise in various quality assurance methodologies.

   Demonstrate leadership and teamwork skills

As a QA manager, you'll need to work closely with cross-functional teams and lead the quality assurance team towards success. Your resume should showcase your leadership and teamwork abilities, including examples of how you've managed and motivated teams to achieve their goals and drive process improvements.

Skills you can include on your QA (Quality Assurance) Manager resume

Template 9 of 16: qa (quality assurance) manager resume example.

A Quality Assurance manager is a high-level employee who has experience as a QA engineer and tester. Their job is to understand how to best employ QA techniques and teams across the entire system. In other words, they create the strategy for effective testing so that no product hits the market without being thoroughly vetted.

   Emphasizes educational achievement combined with work experience in QA.

If you’re an advanced degree holder, you’re doing yourself a disservice if you simply list it without fanfare. You certainly should include any awards received as well as their rarity, particularly if they’re in a technical field (e.g. QA). If possible, you should include work achievements that you were commended that show your leadership experience, which is critical to being a manager. It shows that you can handle balancing your priorities and still excel.

   Highlights adaptability in industry by citing different project management/workflow strategies.

As a manager, you’re expected to be flexible enough to adapt to different teams but experienced enough to have definite opinions about how to help that team succeed. This resume shows that the application worked in Agile, waterfall, and iterative methods of software development, which covers the essentials of how any software team would work in the industry.

Template 10 of 16: QA (Quality Assurance) Software Tester Resume Example

Quality assurance is an important factor in the production process in many industries, particularly in software. QA (quality assurance) software testers help companies ensure their software is functioning correctly and effectively, before putting it in the hands of customers. QA software testers are responsible for assessing software, running various tests, identifying and solving bugs, generating result reports, and more. To become a QA software tester, you will need a degree in computer science or IT. Hiring managers will look for someone with previous technical and/or software experience, such as previous roles as a functional tester or application engineer. The ideal candidate for this role will have technical expertise, in addition to strong problem-solving and critical-thinking skills.

Tips to help you write your QA (Quality Assurance) Software Tester resume in 2024

   detail your experience identifying and solving bugs.

A big piece of the QA software tester’s job is to find and solve for bugs or issues found within the software. For this reason, you should highlight any experience you have identifying and/or solving for bugs in software. Even if your experience was in a different position, the ability to troubleshoot and problem solve is crucial to landing this role.

   Showcase your ability to make suggestions to stakeholders

As a QA software tester, in addition to testing for issues, you will have the opportunity to create ideas about how to improve or add integrations to existing software. If you can bring valuable insight to the role, companies will be more likely to hire you. For this reason, you should highlight any experience you have making improvement recommendations to stakeholders and leadership teams.

Skills you can include on your QA (Quality Assurance) Software Tester resume

Template 11 of 16: qa (quality assurance) software tester resume example.

Traditionally, Quality Assurance Testers come in at the end of the development cycle of a new product. The title QA software tester is often used to emphasize that the QA team is a part of the development of the product from start to finish. This means that the team works in an iterative and integrative way, and that QA software testers will pay attention to all things that will affect the function of the program, from bugs, to slow load times, to poorly written customer copy.

   Clear skills section to highlight QA testing skills to help with ATS (applicant tracking system) filters.

Especially in any tech field, your skills section tells a story. It shows the tools you have used and those you can bring to bear on the problems at hand. This is also an easy way to customize your resume to better fit a company’s needs -- if you have the tech skills they’re asking for, change them to match what’s in the job description and you’ll read as a better fit to ATS filters.

   Promotions within an organization show strong leadership skills and an employee that exceeds expectations.

Whenever you’re a person in a senior position with management responsibilities, one of the best things you can do is show when you were rewarded ahead of schedule or exceeded expectations. Any position, especially as a QA tester, is looking for strong soft skills and ability to lead — being promoted within 18 months of receiving a new position is a great example.

Template 12 of 16: Entry Level QA (Quality Assurance) Tester Resume Example

As an entry-level QA tester, you'll be starting your journey in the fascinating world of software quality assurance, ensuring that products meet the necessary standards for functionality and user experience. In this position, staying informed on industry practices and tools is crucial to staying relevant and developing your skills. As you write your resume, showcase your understanding of key testing methodologies and emphasize your passion for learning and improvement. In recent years, there's been a shift towards automation and data-driven testing processes. Companies are increasingly looking for candidates who can leverage these technologies to improve testing efficiency. Therefore, highlighting any experience or knowledge you have in these areas will make your resume stand out.

Tips to help you write your Entry Level QA (Quality Assurance) Tester resume in 2024

   show proficiency in testing methodologies.

On your resume, be sure to demonstrate your understanding of various testing methodologies, such as functional, integration, and performance testing. This shows employers that you're well-versed in the core responsibilities of a QA tester.

   Highlight automation and technical skills

Given the increasing role of automation in the QA field, it's essential to showcase any experience or knowledge you have with automated testing tools, scripting languages, or frameworks. Additionally, mention any relevant programming languages and technical skills that can demonstrate your ability to handle the technical aspects of QA testing.

Skills you can include on your Entry Level QA (Quality Assurance) Tester resume

Template 13 of 16: entry level qa (quality assurance) tester resume example.

An entry-level Quality Assurance tester can expect to be doing a lot of work that seems tedious or repetitive to most. They should have an excellent attention to detail and be thorough as they will spend most of their time identifying and documenting bugs. They should also be great at teamwork. The power of QA lies in the orchestration of a team to identify all the bugs in a software or application release, and it certainly is not a job that can be completed alone.

   Supplements limited work experience with related volunteer or school projects.

If you’re applying for an entry-level job, it’s a great idea to expand your work experience in this way. These can be school projects or volunteer projects you seek out, but make sure you clearly explain your successes with data. Try to highlight projects that use relevant skills in a QA role, whether that’s programming, software testing, bug fixing or website development.

   Highlights industry interest in extracurricular activities.

Another good way to show your involvement in the industry is to include your activity and leadership in clubs or sports. As above, you should point out what skills you think translate to your chosen career path and why. Soft skills like leadership, communication and teamwork are always transferable and are relevant to QA roles — so highlight them through your experiences.

Template 14 of 16: QA (Quality Assurance) Analyst/Specialist Resume Example

As a Quality Assurance (QA) Analyst or Specialist, you're a vital player in product development, helping make sure that all the bugs are identified and resolved before software gets to the customer. Lately, there's a shift towards automation in QA, so having experience with automated testing tools can be a real bonus. When crafting your resume, remember that hiring managers want to see a mix of hard skills (like knowledge of specific testing tools) and soft skills (like attention to detail). One more thing - in this field, employers love seeing concrete examples of your problem-solving prowess on your resume. In your QA resume, don't overlook the significance of showcasing your collaborative skills. More companies are adopting Agile methodologies, making it crucial for QA specialists to work effectively within cross-functional teams. Make sure your resume highlights experience with Agile or Scrum, if you have it. One last advice - continuously updating your skills can make the difference between a resume that gets set aside and one that earns an interview, as the QA field is ever-evolving.

Tips to help you write your QA (Quality Assurance) Analyst/Specialist resume in 2024

   include specific testing tools knowledge.

As a QA Analyst/Specialist, having a grasp of both manual and automated testing tools is essential. List the specific testing tools you've used, like JUnit or Selenium, as they are the ones that will grab a hiring manager's attention.

   Showcase project management skills

In the QA realm, you often need to manage multiple test plans simultaneously. Including past experiences where you successfully juggled multiple projects or led a testing team can showcase your ability to handle these scenarios in your future role.

Skills you can include on your QA (Quality Assurance) Analyst/Specialist resume

Template 15 of 16: qa (quality assurance) analyst/specialist resume example.

The roles of a Quality Assurance Specialist and a Quality Assurance Tester are quite similar. The biggest difference is that a QA Specialist is more likely to choose a more general or managerial path, and so those skill sets should be highlighted on your resume.

   Summary targets the intent of the resume, specializing in QA

Especially earlier in your career, it helps hiring managers to understand how you see your current position in relation to your desired career path. Consider it something of an elevator pitch. You have 30 seconds to influence how hiring managers are going to read the rest of your resume, so make it count.

   Demonstrate conversion from university-led program to workplace.

If you’re lucky enough to be singled out for placement programs early in your career, that’s a great thing for employers to know! It shows that you excelled enough to be taken note of, but also that you made the most of that time and entered the workplace with some solid (and accelerated) experience under your belt. Even better, highlight QA or software development experience to show recruiters that you’re technically minded.

Template 16 of 16: Medical Quality Assurance Inspector Resume Example

A medical quality assurance inspector is someone who ensures the products being manufactured at a facility meet specific standards. When it comes to medical equipment, this is particularly important. It’s the medical quality assurance inspectors' responsibility to inspect each piece of equipment post-production, using tools given by their employer, and meticulously record their findings after each inspection. If you want to go right into a job in medical quality assurance, an educational background in science or medicine will make your resume attractive to hiring managers. Hiring managers may also want to see certifications in quality assurance. When hiring for this role, managers will be looking for someone who demonstrates an eye for detail and superb communication skills.

Tips to help you write your Medical Quality Assurance Inspector resume in 2024

   start with a lower stakes quality assurance inspector role.

Most companies that produce a physical product have a quality assurance department. Medical devices are one of the most high-stakes products on the market, given that a faulty medical device can have serious consequences. Gaining a couple of years of experience in a “lower-stakes” industry allows you to learn the ropes in a less stressful environment, and shows hiring managers you have foundational experience inspecting products.

   Obtain quality assurance inspector certifications

Certifications show hiring managers you have the knowledge needed to competently inspect products and create reports. There are several certifications you can earn, such as the CQAP or CQI. You can also get a medical device quality assurance certification, which shows hiring managers you have specialized knowledge in inspecting medical devices.

Skills you can include on your Medical Quality Assurance Inspector resume

As a hiring manager who has recruited Quality Assurance professionals at companies like Microsoft, Apple, and Google, I have reviewed hundreds of resumes. I know what makes a strong resume that will get you noticed by top employers. Here are some tips to help your Quality Assurance resume stand out:

   Highlight your technical skills and tools

Employers want to see the specific technical skills and tools you have used in your Quality Assurance roles. Instead of simply listing the skills, provide examples of how you used them to deliver results.

• Performed manual and automated testing using Selenium, Cypress, and Postman to ensure high-quality software releases
• Developed and executed test plans and test cases using JIRA and TestRail, resulting in a 25% reduction in bug leakage
• Collaborated with development teams to identify and troubleshoot defects using debugging tools like Chrome DevTools and Xcode

   Quantify your impact with metrics

Use numbers and metrics to show the impact of your work. This helps employers understand the value you can bring to their organization.

• Tested software applications to ensure quality
• Identified and reported bugs and defects

Instead, quantify your accomplishments like this:

• Executed 500+ test cases per release, ensuring 99% test coverage and reducing post-release defects by 40%
• Identified and reported 150+ high-priority bugs, collaborating with developers to resolve them before release deadlines

   Show your experience with different testing types

Quality Assurance involves various types of testing, such as functional, performance, usability, and security testing. Showcase your experience with different testing types to demonstrate your versatility.

• Conducted functional testing on web and mobile applications, ensuring features worked as expected across different devices and browsers
• Performed load and stress testing using JMeter to identify performance bottlenecks and optimize application speed
• Collaborated with UX designers to conduct usability testing, gathering user feedback to improve application design and user experience

   Demonstrate your problem-solving skills

Quality Assurance professionals need strong problem-solving skills to identify and troubleshoot issues. Use examples to show how you have used your problem-solving skills to deliver results.

Investigated and identified root cause of a critical production issue impacting 50,000+ users. Collaborated with development and operations teams to implement a hotfix within 24 hours, minimizing downtime and user impact.

This example shows how you used your problem-solving skills to quickly identify and resolve a critical issue, demonstrating your value to the organization.

   Tailor your resume to the job description

Customize your resume for each job application to highlight the skills and experience most relevant to that specific role. This shows employers that you have taken the time to understand their needs and how you can contribute to their team.

For example, if the job description emphasizes experience with agile methodologies, make sure to highlight your experience working in agile teams and participating in agile ceremonies like daily stand-ups and retrospectives.

• Collaborated with cross-functional agile teams to plan and execute testing activities in 2-week sprints
• Participated in daily stand-ups, sprint planning, and retrospectives to continuously improve quality and delivery speed

   Include relevant certifications and training

Quality Assurance professionals often pursue certifications and training to stay up-to-date with the latest tools and best practices. Including relevant certifications and training on your resume can help you stand out from other candidates.

• Certified Software Quality Analyst (CSQA) - International Software Testing Qualifications Board (ISTQB)
• Agile Testing Certification - Scrum Alliance
• Completed training on Selenium WebDriver and JMeter

These certifications and training demonstrate your commitment to your profession and your ability to apply industry-standard practices to your work.

Writing Your Quality Assurance Resume: Section By Section

  header, 1. put your name first and make it stand out.

Your name should be the most prominent element in your resume header. Use a larger font size than the rest of your contact details to make it pop.

Compare these two examples:

• John Smith, 123 Oak St, New York, NY 10001 | (555) 123-4567 | [email protected]

Instead, format your header like this:

• John Smith New York, NY | (555) 123-4567 | [email protected]

By putting your name on its own line in a larger font, it becomes the focal point and makes it easier for hiring managers to remember you.

2. Include essential contact details only

In your resume header, stick to the key details hiring managers need to contact you:

• Phone number
• Professional email address
• LinkedIn profile URL
• City and state of residence

Avoid listing your full mailing address, as it's no longer expected and takes up valuable space. And never include personal details like your date of birth, marital status, or headshot. Keep your header concise and professional.

John Smith Seattle, WA | (555) 123-4567 | [email protected] | linkedin.com/in/johnsmith

3. Tailor your header to the QA role

If you're applying for a specific QA position, consider tailoring your resume header to better align with the role. For example:

• John Smith Senior QA Engineer San Francisco, CA | (555) 123-4567 | [email protected]

By adding your current or desired job title that matches the role you're applying for, you quickly convey to employers that you're a relevant candidate. However, avoid listing multiple job titles or stuffing your header with keywords, as it can appear cluttered and spammy.

Keep your header tailored but concise, so hiring managers can easily see your fit for the QA job at hand.

  Summary

A resume summary for a Quality Assurance (QA) role is optional, but it can be a valuable addition if you want to provide context or highlight key skills and experiences that may not be immediately evident from the rest of your resume. As a QA professional, your summary should focus on your ability to ensure product quality, identify and report issues, and collaborate with cross-functional teams. Avoid using an objective statement, as it is outdated and does not provide value to the employer.

To learn how to write an effective resume summary for your Quality Assurance resume, or figure out if you need one, please read Quality Assurance Resume Summary Examples , or Quality Assurance Resume Objective Examples .

1. Highlight your QA expertise

In your summary, showcase your QA expertise by mentioning your experience with specific testing methodologies, tools, and processes. This helps employers quickly understand your background and how you can contribute to their organization.

For example:

• Experienced Quality Assurance professional with 5+ years of expertise in manual and automated testing, ensuring high-quality software releases.
• Detail-oriented QA specialist skilled in developing and executing test plans, identifying and reporting defects, and collaborating with development teams to deliver exceptional products.

2. Quantify your achievements

Whenever possible, use metrics to quantify your achievements and demonstrate your impact in previous roles. This helps employers understand the scale and significance of your contributions.

Avoid vague statements like:

• Improved software quality and reduced bugs.

Instead, provide specific numbers:

• Implemented a comprehensive testing strategy that reduced production defects by 35% and increased customer satisfaction ratings by 20%.

3. Tailor your summary to the job

While it's essential to highlight your overall QA experience, make sure to tailor your summary to the specific job you're applying for. Review the job description and identify the key skills and requirements the employer is looking for, then incorporate those into your summary.

Quality Assurance professional with 7+ years of experience in the e-commerce industry. Skilled in developing and executing comprehensive test plans, collaborating with cross-functional teams, and ensuring the delivery of high-quality, user-friendly web and mobile applications. Proven track record of reducing defect leakage by 30% and improving time-to-market by 20% through the implementation of efficient testing processes and automation frameworks.

  Experience

The work experience section is the heart of your resume. It's where you show the impact you've made at each company. Hiring managers and recruiters look to this section to see how your career has progressed and to find evidence that you're the best candidate for the job.

In this section, we'll break down exactly what to include in your work experience section, and share tips to make your experience stand out to employers.

1. Focus on your impact and results

It's not enough to simply list your day-to-day responsibilities in your work experience section. Employers want to see the impact you made and the results you achieved.

For each role, think about how you contributed to the success of projects, initiatives, or the company as a whole. Then, use metrics and data to quantify your impact wherever possible.

• Implemented new testing procedures which reduced defect rate by 25% and improved customer satisfaction scores by 15%
• Developed and executed test plans for new software releases, resulting in a 98% pass rate and on-time delivery for all major milestones
• Led a team of 5 QA analysts to thoroughly test new features, catching and documenting 150+ bugs before release

2. Highlight your QA expertise and technical skills

Quality assurance roles require a mix of technical know-how, problem-solving skills, and attention to detail. Make sure your work experience section showcases your expertise in these areas.

Mention the specific QA methodologies, tools, and technologies you've used. This shows employers you have the technical chops to excel in the role.

• Tested software for bugs and issues
• Worked with developers to improve quality

Instead, get specific about your QA expertise:

• Expertise in Agile testing methodologies, including Scrum and Kanban
• Proficient with test automation tools such as Selenium, Appium, and JMeter
• Skilled in writing detailed bug reports and test cases using Jira and TestRail

3. Show your career progression

Employers like to see candidates who have grown and taken on more responsibility throughout their career. If you've been promoted or taken on leadership roles, make sure to highlight that in your work experience section.

One way to show progression is by listing your roles in reverse-chronological order, with your most recent position first. For each company, start with your most recent title and then list any previous roles below.

QA Manager, Acme Inc. (2019-Present) - Manage a team of 8 QA analysts and oversee all testing activities for web and mobile apps - Collaborate with cross-functional teams to define and implement QA strategy - Improved test coverage by 30% and reduced escaped defects by 20% QA Analyst, Acme Inc. (2016-2019) - Developed and executed manual and automated test cases for new features and releases - Reported and tracked bugs using Jira and collaborated with dev team on fixes - Contributed to a 15% reduction in customer-reported issues

  Education

The education section of your resume is where you showcase your academic background and training. When applying for quality assurance roles, it's important to highlight relevant coursework, certifications, and degrees that demonstrate your knowledge and skills in this field. Here are some tips to help you craft an effective education section on your resume.

1. List your degrees in reverse chronological order

Start with your most recent degree and work backwards. Include the name of the institution, the degree earned, and the year of graduation.

If you have a degree in a field related to quality assurance, such as computer science, engineering, or business, make sure to highlight it. You can also include relevant coursework, such as software testing, quality management, or statistics.

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: 2020 Relevant Coursework: Software Testing and Quality Assurance Database Management Systems Data Structures and Algorithms

If you have multiple degrees, consider listing only the most relevant one for the quality assurance role you're applying for. This helps keep your resume concise and focused.

2. Include relevant certifications

Certifications demonstrate your expertise and commitment to the field of quality assurance. If you have earned any certifications, such as Certified Software Quality Analyst (CSQA) or Certified Quality Engineer (CQE), include them in your education section.

List the name of the certification, the issuing organization, and the date of completion. If the certification required passing an exam or completing a certain number of hours of training, you can mention that as well.

Certified Software Quality Analyst (CSQA) American Society for Quality (ASQ) Completed: 2022 Passed comprehensive exam covering software testing, quality assurance, and quality management principles Completed 40 hours of training and hands-on projects

Only include certifications that are relevant to quality assurance and recognized in the industry. Avoid listing generic or outdated certifications that may not add value to your resume.

3. Highlight your technical skills

Quality assurance professionals often need to have a strong technical background, especially when working with software or technology products. Use your education section to showcase your technical skills and knowledge.

If you have taken courses or earned certifications in specific programming languages, tools, or methodologies, list them. This can include things like Java, Python, Selenium, Agile, or Six Sigma.

Associate's Degree in Information Technology Community College of Denver Graduated: 2018 Technical Skills: Programming Languages: Java, Python, C++ Testing Tools: Selenium, JUnit, TestNG Methodologies: Agile, Scrum, Waterfall

Be specific about your technical skills and how you acquired them. This helps employers understand the depth of your knowledge and how it can be applied to the quality assurance role.

4. Keep it brief if you're a senior professional

If you have several years of experience in quality assurance, your education section can be brief. List your degree, institution, and graduation year, but avoid going into detail about coursework or projects.

Master of Science in Engineering Stanford University Bachelor of Science in Computer Science University of Michigan

However, if your education is not directly related to quality assurance or is outdated, consider leaving it off your resume entirely. Your work experience and accomplishments will carry more weight.

• Associate's Degree in Liberal Arts Community College of Philadelphia Graduated: 1985

As a senior quality assurance professional, your education becomes less important than your work experience and accomplishments. Focus on highlighting your most impressive and relevant degrees or certifications.

Action Verbs For Quality Assurance Resumes

A big part of your career as a Quality Assurance professional is going to be in generating reports that identify vulnerabilities in software. Those reports should be data-driven, persuasive, and clear so that the myriad of stakeholders involved in the design of the application or software can act on it. In some ways, it’s very similar to how you write a resume. You choose a word that suggests the course of action in a descriptive way, include the supporting data, and don’t use seven words when you can use five. Clarity and impact are key!

• Systematized
• Demonstrated
• Facilitated
• Implemented

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Quality Assurance Resumes

Skills for quality assurance resumes.

As a Quality Assurance professional in the tech industry, the skill box is your best friend. You can quickly and easily tell employers which skills you can bring to bear and you can even point towards your forward thinking in a growing field (such as including machine learning tools). It’s also a simple and easy way to target your resume to the job listing. This puts you in a better position with ATS (applicant tracking system) filters. Remember that a skill in and of itself doesn’t create a robust picture of your abilities. As a Quality Assurance professional, you’re going to be expected to use data to make your argument. What better way to show you’re expert at this than having data driven bullet points on your resume?

• Quality Assurance
• Manual Testing
• Regression Testing
• Test Planning
• Test Automation
• Software Quality Assurance
• Software Testing
• Agile Methodologies
• Functional Testing

Quality Control

• Engineering
• Manufacturing
• Statistical Process Control (SPC)
• Failure Mode and Effects Analysis (FMEA)
• QA Engineering
• Good Manufacturing Practice (GMP)
• Quality Management

How To Write Your Skills Section On a Quality Assurance Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Quality Assurance Resumes

This word cloud highlights the important keywords that appear on Quality Assurance job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

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• • Developed comprehensive test plans for evaluating new financial aid system functionalities, leading to a 15% reduction in post-deployment issues.
• • Collaborated with IT and stakeholders to streamline Title IV financial aid processing, enhancing user satisfaction by 20%.
• • Analyzed current financial aid processing metrics, resulting in actionable recommendations that increased compliance by 25%.
• • Implemented automated testing strategies that cut down system testing time by 30%, driving more efficient release cycles.
• • Led cross-functional teams to maintain and improve COD reporting accuracy, achieving a 99% error-free rate.
• • Directed user requirement collection initiatives for system enhancements, influencing the future roadmap of financial aid management tools.
• • Managed end-to-end testing of Title IV aid process changes, which improved processing efficiency by 35%.
• • Spearheaded vendor collaboration sessions to align system updates with federal regulatory changes, ensuring 100% compliance.
• • Conducted in-depth data analysis that identified key bottlenecks in financial aid application processing.
• • Orchestrated and executed a training program for SEI staff on Title IV aid processing nuances, leading to a reduction in tier three support tickets by 40%.
• • Monitored and verified the security measures for financial aid systems, maintaining integrity for over 10,000 student records.
• • Analyzed and reported on financial aid trends using advanced statistical methods, contributing to strategic decision-making.
• • Provided expert analysis on large data sets, leading to a 10% improvement in Title IV funds utilization.
• • Enhanced reporting capabilities of financial aid metrics to support executive decision-making and strategic planning.
• • Simplified the complexity of data obtained from industry sources through effective visualization techniques.

5 Quality Assurance Analyst Resume Examples & Guide for 2024

Your quality assurance analyst resume must reflect an exceptional attention to detail. It is crucial to highlight your ability to identify and rectify errors. Additionally, your resume should showcase your analytical skills. Proven experience in developing effective testing frameworks is a must.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a quality assurance analyst, articulating the complex mix of technical skills, attention to detail, and critical thinking abilities in a concise resume can be a daunting challenge. Our guide is specifically tailored to help you frame your diverse expertise within clear, professional narratives, ensuring your resume stands out to potential employers.

• Defining the highlights of your quality assurance analyst career through your resume summary, objective, and experience.
• Real-world quality assurance analyst resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
• Most in-demand quality assurance analyst resume skills and certifications across the industry.
• Standardizing your resume layout, while maintaining your creativity and individuality.

If the quality assurance analyst resume isn't the right one for you, take a look at other related guides we have:

• Quality Auditor Resume Example
• Quality Assurance Manager Resume Example
• Quality Manager Resume Example
• Supplier Quality Engineer Resume Example
• Quality Inspector Resume Example
• Quality Assurance Supervisor Resume Example
• Release Manager Resume Example
• Quality Consultant Resume Example
• Quality Control Engineer Resume Example
• Quality Control Specialist Resume Example

The importance of format and layout in your quality assurance analyst resume

Achieve this balance by:

• Listing your experience, beginning with the most recent and relevant , in reverse chronological order;
• Ensuring your header contains essential information, such as contact details , a headline, and a portfolio link. Include a professional photo in the quality assurance analyst resume header if you have one;
• Including only the most important and relevant resume sections to showcase your expertise and stand out from other candidates;
• Editing your quality assurance analyst resume to be no longer than two pages if you have extensive relevant experience. Use your limited resume space judiciously.

Also, remember that your quality assurance analyst resume might initially be scanned by an Applicant Tracker System (ATS).

When it comes to ATS:

• Opt for simple and legible fonts like Raleway, Rubik, Lato, etc., making your experience easy for the ATS to scan;
• Use serif and sans-serif fonts, both of which are ATS-friendly;
• Avoid overused options like Arial and Times New Roman, which, while suitable, may lack personality.

Contrary to a common myth, our recent study shows that the ATS can effectively process both one-column and two-column resumes. Learn more about this in the ATS myths guide .

Finally, when submitting your quality assurance analyst resume, always export it as a PDF to ensure all information remains intact, making the document easier to print, read, and scan.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.

Don't forget to include these six sections on your quality assurance analyst resume:

• Header and summary for your contact details and to highlight your alignment with the quality assurance analyst job you're applying for
• Experience section to get into specific technologies you're apt at using and personal skills to deliver successful results
• Skills section to further highlight how your profile matches the job requirements
• Education section to provide your academic background
• Achievements to mention any career highlights that may be impressive, or that you might have missed so far in other resume sections

What recruiters want to see on your resume:

• Demonstrated experience with different testing methodologies and processes such as Agile, Scrum, Waterfall, TDD (Test Driven Development), and BDD (Behavior Driven Development).
• Proficiency with QA tools and software testing suites, such as Selenium, JIRA, QTest, or TestRail, indicating the hands-on experience of the candidate with automated and manual testing tools.
• Knowledge of programming and scripting languages relevant to test automation, including but not limited to Java, Python, C#, or JavaScript.
• A strong understanding of quality metrics and performance indicators, along with experience in creating detailed, comprehensive, and well-structured test plans and test cases.
• Evidence of communication and collaboration skills, emphasizing experience with cross-functional teams and the ability to articulate technical issues to non-technical stakeholders.

Experts' advice on writing your quality assurance analyst resume experience

While the excitement and motivation for writing your quality assurance analyst resume was present in the first hour (or so), you now find yourself staring at the blank page.

The resume experience section is the one that allows you to make a memorable impression by matching job requirement with your past jobs and accomplishments.

To help you write this resume section, here are four mistakes you need to avoid:

• Listing every job you have had so far, including the irrelevant ones. Before that, consider each of your past roles based on relevancy to the role. It may be the case that the job you had 15 years ago may have taught you invaluable skills that are appropriate for the role;
• Including irrelevant work experience items . Those are past jobs that aren't linked with the role you're applying for (or so they seem). Consider how your past jobs will serve your professional presentation: will they be filling in a gap in your work history, or just taking up space?
• Focusing on responsibilities instead of accomplishments. Your quality assurance analyst resume shouldn't just be telling recruiters what you did in the past - as it's most often the case that candidates have had similar responsibilities. But, rather, the experience section should showcase the success you've attained in each past role, thanks to your unique skill set;
• Consider listing just your professional experience. Any role you've had in the past - e.g. volunteering, internships, etc. - can make it into your quality assurance analyst resume experience section. Make sure to include it alongside numbers and results.

Two more things you need to remember about your resume experience section.

The first are keywords. Or those specific job requirements that are crucial for the role . Ensure you've integrated them across your experience section to get sorted closer to the ideal candidate profile by the Applicant Tracker System (ATS).

The second are action verbs. Each of your experience bullets should start with a strong action verb , followed by your specific skill and your on the job achievements. Follow this formula to hint to recruiters what your unique value as a professional is.

Still with us? In the next section, we will show you how industry-leading professionals have avoided the four most common mistakes, while integrating keywords and action verbs in their experience section.

• Devised a comprehensive testing strategy for a newly developed SaaS product, increasing product stability by 40% over the testing period.
• Executed over 1500 automated and manual test cases, identifying and documenting 300+ defects, leading to a smoother product launch.
• Led a team of 5 QA testers in a high-paced development environment, enhancing overall team efficiency through the implementation of agile methodologies.
• Spearheaded the quality assurance process for mobile applications, ensuring a consistent and bug-free user experience across 20+ app updates.
• Collaborated closely with cross-functional teams to integrate user feedback into iterative testing, reducing user-reported issues by 55%.
• Optimized test coverage by incorporating exploratory testing techniques, which led to the early detection of critical usability pain points.
• Implemented a new automated testing framework using Selenium, which reduced the regression testing cycle time by 50%.
• Trained and mentored 4 junior QA analysts in the use of testing tools and best practices, enhancing the overall skill set of the department.
• Played a pivotal role in the successful migration of the client database, ensuring zero downtime and 100% data integrity.
• Formulated and executed a test plan for a major e-commerce platform update, preventing potential revenue loss of over $2 million.
• Performed thorough security vulnerability assessments resulting in the strengthening of data encryption measures and safeguarding customer information.
• Conducted multivariate testing to enhance website conversion rates by 18%, significantly boosting online sales.
• Established a Continuous Integration/Continuous Deployment pipeline, improving deployment frequency from once a fortnight to daily deployments.
• Directed user acceptance testing protocols for custom enterprise software, ensuring alignment with end-user requirements and operational standards.
• Negotiated with 3rd party vendors to incorporate specialized testing tools, enhancing the precision of load and performance testing procedures.
• Modernized legacy testing suites by introducing behavior-driven development testing methods, leading to improved test clarity and developer engagement.
• Conducted bilingual testing for the company’s CRM platform to ensure compatibility and localisation accuracy in English and Spanish markets.
• Facilitated productive defect management meetings with stakeholders, reducing defect resolution time by 30%.
• Initiated and led a targeted testing initiative to assess and improve a critical financial software's compliance with international regulations.
• Managed risk-based testing efforts that focused on high-risk areas of applications, conserving resources and prioritizing key functionalities.
• Developed custom testing metrics and dashboards to provide real-time insight into test progress and defect density for the software lifecycle.
• Led a team of 10 in the development of an automated API testing suite, resulting in a 35% increase in back-end testing efficiency.
• Interfaced with customer support teams to understand client issues, translating them into actionable test cases that decreased incident reports by 25%.
• Facilitated a cross-departmental initiative to align development and QA processes, culminating in a unified workflow that shortened the release cycle by 15%.

Quantifying impact on your resume

• Specify the percentage of product defects reduced due to your quality testing procedures.
• Include the number of test cases created, executed, and automated to demonstrate testing volume and efficiency.
• Detail the amount of time saved on testing cycles through process optimizations and test automation.
• Mention the percentage increase in test coverage achieved and its impact on product quality.
• Quantify the reduction in post-release bugs or customer complaints as a result of improved quality assurance practices.
• List any cost savings generated from identifying and resolving issues prior to product launch.
• Highlight the number of successful releases or projects supported by your quality assurance efforts.
• Detail the volume of data analyzed during testing to emphasize your capacity to handle large-scale testing scenarios.

Action verbs for your quality assurance analyst resume

What to do if you don't have any experience

It's quite often that candidates without relevant work experience apply for a more entry-level role - and they end up getting hired.

Candidate resumes without experience have these four elements in common:

• Instead of listing their experience in reverse-chronological format (starting with the latest), they've selected a functional-skill-based format. In that way, quality assurance analyst resumes become more focused on strengths and skills
• Transferrable skills - or ones obtained thanks to work and life experience - have become the core of the resume
• Within the objective, you'd find career achievements, the reason behind the application, and the unique value the candidate brings about to the specific role
• Candidate skills are selected to cover basic requirements, but also show any niche expertise.

Recommended reads:

• How to Put Cum Laude on Your Resume
• How To Include Your Relevant Coursework On A Resume

List your educational qualifications and certifications in reverse chronological order.

Balancing hard and soft skills in your quality assurance analyst resume

Recruiters indeed pay close attention to the specific hard and soft skills candidates possess. Hard skills refer to technical abilities or your proficiency in technologies, while soft skills are the personal attributes and qualities developed over your lifetime.

If you're unsure about effectively quantifying these skills on your resume, follow our step-by-step guide. It's crucial to first understand the key job requirements for the role. Doing so enables you to accurately list your:

• Hard skills in sections like skills, education, and certifications. Your technical expertise is straightforward to quantify. Most organizations find it sufficient to mention the certificates you've earned, along with your proficiency level.
• Soft skills within your experience, achievements, strengths, etc. Defining interpersonal communication traits in your resume can be challenging. Focus on showcasing the accomplishments you've achieved through these skills.

Remember, when tailoring your quality assurance analyst resume, ensure that the skills you list match exactly with those in the job requirements. For instance, if the job listing specifies "Microsoft Word," include this exact term rather than just "Word" or "MSO."

Top skills for your quality assurance analyst resume:

Test planning and documentation

Functional and regression testing

Automated testing tools (e.g., Selenium, QTP)

Programming languages (e.g., Java, Python, SQL)

Performance testing

Defect tracking tools (e.g., JIRA, Bugzilla)

Continuous Integration/Continuous Deployment (CI/CD) practices

Database management and queries

Understanding of software development lifecycle (SDLC)

Cross-browser and cross-platform testing

Analytical thinking

Problem-solving

Attention to detail

Effective communication

Time management

Team collaboration

Adaptability

Critical thinking

Customer focus

Proactive mindset

Showcase any ongoing or recent educational efforts to stay updated in your field.

The basics of your quality assurance analyst resume certifications and education sections

Improve the education and certification sections of your quality assurance analyst resume by:

• Dedicating more prominent space to certificates that are more recent and have helped you update your skill set
• Keeping all the information you list to the basics: certificate/degree name, institution, and graduation dates
• Writing supplementary information in the details of your certification or education section, only if you lack experience or want to show further skill alignment
• Including your credential or license number, only if the information is valid to your application or certification

Within quality assurance analyst job adverts, relevant education, and certification are always listed within the key prerequisite for the role.

Ensure you meet all job requirements with some of the leading certificates in the industry:

The top 5 certifications for your quality assurance analyst resume:

• Certified Software Quality Analyst (CSQA) - QAI Global Institute
• Certified Software Test Engineer (CSTE) - QAI Global Institute
• Certified Test Engineer (CTE) - International Institute for Software Testing (IIST)
• Certified Manager of Software Quality (CMSQ) - QAI Global Institute
• International Software Testing Qualifications Board Certified Tester (ISTQB-CT) - International Software Testing Qualifications Board

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

• Should I Put In An Incomplete Degree On A Resume?
• How To List Certifications On A Resume (Examples Included)

Which one to use: a resume summary or a resume objective?

The quality assurance analyst resume summary or objective serves as a good introduction to your experience for recruiters.

Have you ever wondered which one (the summary or objective) will be more appropriate for your quality assurance analyst resume?

• If you are a less experienced professional, write a resume objective statement. The objective is about three sentences long and provides recruiters with information about your career goals, strengths, and achievements . It should basically denote how you see yourself in this particular role, and what is your relevant experience and/or know-how;
• If you happen to have plenty of relevant experience, select your most impressive achievements for your resume summary. The summary is no longer than five sentences and serves as a storytelling instrument - highlighting your greatest career wins . Don't forget to align your summary with the job requirements to ensure your resume stays relevant to the role.

Read on for more information and examples of resume summaries and objectives from real world professionals.

Resume summaries for a quality assurance analyst job

• Dedicated Quality Assurance Analyst with 7+ years of experience in the high-paced tech industry, adept at automated testing tools and methodologies. Boasts a track record of reducing defect rates by 25% at TechSolutions Inc. by implementing robust testing protocols and improving the team's agile practices.
• System Administrator turned Quality Assurance enthusiast, bringing over 10 years of IT infrastructure expertise into software testing. With a keen eye for detail and strong knowledge of SQL and Python, I successfully spearheaded the migration of server data validation processes at GlobalTech Corp, enhancing overall system reliability.
• Former Project Manager with a decade of experience in the construction industry who has successfully transitioned to Quality Assurance. Leveraging project management skills, a deep understanding of risk management, and a beginner’s proficiency in Java, aiming to ensure the highest software quality standards and improve user experience.
• With 5 years of rigorous experience in a consumer electronics environment, I bring a nuanced understanding of end-user requirements to the Quality Assurance sphere. Excelled at deploying timely quality control measures that resulted in 30% fewer customer complaints year-over-year for BestTech's flagship products.
• Eager to assimilate the values of a cutting-edge software development team as a burgeoning Quality Assurance Analyst. Although new to the field, I am committed to mastering test automation and possess a foundational knowledge of C# and Agile workflows, aiming to contribute significantly to product excellence and customer satisfaction.
• Aspiring Quality Assurance Analyst equipped with a Bachelor's in Computer Science and comprehensive coursework in software development life cycle and testing principles. Despite lacking direct industry experience, I am passionate about delivering flawless user experiences and continuously engaging in professional development to master the latest QA tools and practices.

Other relevant sections for your quality assurance analyst resume

Apart from the standard quality assurance analyst resume sections listed in this guide, you have the opportunity to get creative with building your profile. Select additional resume sections that you deem align with the role, department, or company culture. Good choices for your quality assurance analyst resume include:

• Language skills - always ensure that you have qualified each language you speak according to relevant frameworks;
• Hobbies - you could share more about your favorite books, how you spend your time, etc. ;
• Volunteering - to highlight the causes you care about;
• Awards - for your most prominent quality assurance analyst professional accolades and achievements.

Make sure that these sections don't take too much away from your experience, but instead build up your quality assurance analyst professional profile.

Key takeaways

We trust that this Enhancv guide has been informative and useful. To summarize the essential points:

• Opt for a simple and readable format, focusing more on your quality assurance analyst achievements rather than just duties;
• Emphasize your accomplishments in the quality assurance analyst experience section over mere responsibilities;
• If lacking relevant experience, utilize various resume sections like education and volunteering to demonstrate your suitable skill set;
• Never overlook the significance of pertinent higher education, training, and certifications;
• Incorporate diverse sections in your resume to highlight not just your skills expertise but also your personality.

Looking to build your own Quality Assurance Analyst resume?

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Quality Assurance Analyst Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the quality assurance analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Execute sound testing methodologies in the form of integration testing, system testing, performance testing, regression testing, and acceptance testing
• Continually reviewing and adding to existing test packs, whilst taking a strategic view on the evolving technology stack
• This position will also be responsible for developing the processes for communicating, recording and regressing testing defects
• Responsible for all aspects of testing from identifying scope and scenarios, executing end-to-end testing and automation scripting
• Managing defects found during testing by tracking in Quality Center, facilitating Defect Review Meetings
• Execution:Performing testing on websites front ends, mobile applications and application back-ends including the following types of testing
• Entry level knowledge of basic testing concepts including: Test Case usage, Bug writing, Regression testing, and Ad hoc testing
• Makes recommendations and directs improvements to the software development lifecycle process
• Provide low-level estimates to support Management headcount analysis and project timeline planning
• Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process
• Works closely with IT leaders to develop/implement overall quality maturity roadmap and plan for each IT functional area
• Develop and execute test cases, plans, and procedures
• Monitors, evaluates, manages and executes audit processes to ensure compliance
• Designs, monitors, and analyzes performance metrics program for quality improvement initiatives
• Create test strategies, test plans, and execute automated test scripts via web-based simulation tool
• Create test plans and works diligently to ensure projects are ready for QA entry
• Frequently interfaces with Development, Project Managers and Business Analysts team members
• Define, develop, review and execute test plans, test scenarios and test scripts based on software project specifications
• Manage the technical and business aspects of client and network certifications
• Perform defect testing of production support or project issues corrected by the development team
• Manage and perform major client conversions and upgrades into the live production environment
• Ability to learn or a basic knowledge of LIMS, various analytical instrument software and other databases. Proficient with MS Word and Excel
• Strong ability to multitask, excellent organizational and analytical skills with attention to detail
• Excellent problem solving skills, passion for quality, attention to detail and strong debugging skills
• Strong analytical ability capable to provide actionable insights
• Strong knowledge of Quality Assurance and testing methodologies
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group
• Excellent problem solving skills and ability to use good judgment to make decisions
• Good knowledge of Software Development Life Cycle and Quality Assurance concepts, metrics, SDLC methodologies and documentation standards (Agile Environment)
• Excellent accuracy and strong attention to detail
• Ability to develop good professional relationships

15 Quality Assurance Analyst resume templates

Read our complete resume writing guides

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• Bachelors degree a minimum, Masters degree preferred
• Minimum of twoyears of financial services operations experience (i.e. mortgage, insurance, legal document production, etc.) strongly preferred
• Strong knowledge and experience using Microsoft Suite of products
• Must have attention to detail and be process-focused with the ability ensure accuracy of all documentation
• Ability to meet team productivity and quality standards
• Techno- Functional role, working primarily within the QA Functional, regression and automation team
• Analyze business, functional, and technical requirement s and develop test scenarios,
• Execute test cases and ensure quality and standards are applied correctly
• Co-ordinate with the local and remote test team members to ensure deliverables are met to agreed schedules
• Ensure defects are raised and recorded effectively and work closely with the leads to ensure a timely resolution
• Provide test execution status and timely reports to the QA lead
• 4 to 5 years of Quality Assurance experience with a thorough knowledge of software development life cycle principles and quality assurance methodology
• Capable of analyzing complex requirements and design specifications and design test cases to prove specifications
• ISEB/ISTQB Qualified Software testing accredited or equivalent
• Work with business and technology leads to identify the appropriate data for testing, and prepare that data for the test cases
• Facilitate resolution and communication of cross-application/organization architectural issues and decisions
• Minimum 5 years of quality assurance testing experience or related development experience required or equivalent
• Minimum 5 years creating and implementing test environments for a client-server or distributed system involving relational databases
• Minimum 5 years creating detailed test cases/scripts for technical and/or business clients
• Minimum 5 years experience with manual testing, testing tools, writing test plans, and reviewing test cases experience
• Minimum of 2 years experience writing SQL queries
• Experience with manual testing tool - Mercury Quality Center/ALM
• Some experience or familiarity with Perl, C , C#, Java or VB is a plus
• Chase Paymentech processing experience
• Ability to coordinate with multiple internal teams
• Ability to communicate with technical and non-technical customers
• Working with a global team and responsible for directing/reviewing the test planning and execution work efforts of an offshore team
• Assessing risk to the project based on the execution and validation and making appropriate recommendations
• Ability to interpret quality audits, drive improvements and change, and facilitate test methodology discussions across the business unit
• Recent College Degree inEngineering
• Minimum of0-2 years of experience with the following
• Ability to work with a sense of urgency and attention to detail
• Operating System - Solaris, Linux, AIX
• Network configurations and environments
• Perform testing of FLEX, Java, and SQL based modules for the LRI CS Results Adjustment component responsible for correcting missing or incorrect data in LRI
• Test the component’s functionality front to back including screens functionality and workflow, approval workflow, data collection and load, and functionality of back end modules involved in the adjustments processing
• Working closely with the Central Testing Team conduct testing of the Results Adjustments solutions, resolve run time problems, and ensure successful execution of the test cases
• Help Operate team in solving run time production problems and ensuring timely completion of the daily processing
• Develop an understanding for Product under test and associated requirements to develop test plan / test cases
• Understand and use established QA processes and best practices
• Engage with the Project team to provide Quality Deliverables on time
• Report to the Project Lead / and or QA lead for QA deliverables and issues
• Collaborate effectively with the development teams to work / assess defects
• Work effectively with vendor resources to ensure QA delivery
• Quick learner and demonstrated attention to detail
• Report issues in a timely manner
• SQL, UNIX, Excel
• Capital Markets / Risk knowledge
• Experience / knowledge in any programming language is an asset
• Understanding of automation framework . Usgae of BPT, QTP, LISA
• Overall 2-3 years experience in automation
• Ability to interpret quality audits, drive improvements and change, and facilitate test methodology discussions across the business
• 2 -5 years performing QA in Financial Services
• 2-5 years of experience as an automation engineer using QTP and BPT framework (ALM)
• Proven experience in descriptive programming and VB scripting
• Good Understanding and experience in BPT lifecycle including Design, coding, review and debugging skills
• Experience in using different QTP concepts on need basis
• Exposure to other automation tools (like Selenium, Lisa etc)
• Knowledge in excel macros
• Design, develop and execute automation test scripts using the BPT automation framework of QTP
• Develop performance strategy and approach, design, develop and execute performance test cases that include load, volume, and stress for key products using Load Runner
• Accurately analyze performance test results and present results and analysis in both technical and business language
• Identify and isolate performance bottlenecks and drive resolution
• Drive the tracking, communication, and resolution of application defects Assist Application Developers, Business Analysts, and Production Support staff in identifying and resolving defects
• Proficient in designing, developing and executing automation test cases
• Strong communication abilities (verbal and written), time management skills, fast learner, self-motivated, and able to take initiative and handle multiple projects simultaneously. Able to work independently and complete projects with minimum of direction
• 3+ years experience working with Load Runner or equivalent tool. Selenium, Load Runner, or JMeter a plus
• Familiarity with ORACLE, SYBASE, or any relational database and proficient in generation and execution of SQL for data validation of QA testing results
• Familiarity with .net applications
• Drive the tracking, communication, and resolution of application defects
• Assist Application Developers, Business Analysts, and Production Support staff in identifying and resolving defects
• Assess and revise test scenarios and scope based upon test results and/or changes in product design
• Adapt regression testing strategy based on issues uncovered and changing priorities
• Minimum of 3+ years experience in Quality Assurance with a thorough knowledge of Software Development Life Cycle principles and Quality Assurance methodologies and best practices. Familiar with Waterfall and Agile project methodologies
• Minimum of 3+ years experience in design of detailed functional and regression test plans, and creation and execution of test scripts
• 2 yearsQuality Assurance Testing experience required
• Minimum of 2 years experience creating test plans and test scripts required
• Minimum of 2 years experience with Quality Center
• Experience with testing Mobile Devices and Online GUI
• Bilingual (Spanish)
• Strong experience with manual and automated testing, testing tools,writing test plans, and reviewing test cases required
• Create common business specific quality measurement frameworks and track improvement against these metrics
• Develop overall application testing strategy
• Ensure that technology problems are properly documented, and ensure that software defects are addressed
• Provide core process mapping and content expertise to deploy improvement recommendations across plan, develop, and operate IT functions
• Establishe and maintain working relationships across all businesses, across IT, and between technology team members
• Expert knowledge of application(s) under responsibility and underlying infrastructure
• Knowledge of Capability Maturity Model, Six Sigma, etc
• Expertise with testing tools and methods in order to perform user acceptance testing
• Minimum 2 years of quality assurance testing experience or related Business experience required or equivalent
• Minimum 2 years experience with manual testing, UAT, writing test plans, and reviewing test cases experience
• Bachelor's degree but not required
• Experience withMercury Quality Center but not required
• Prepare testing estimates
• As CIG interfaces with many systems, you must be able to form and facilitate relationships across the enterprise
• Work with the rest of the team to assess cross impacts to ensure test coverage
• Guide test planning and script preparation with offshore team
• Manage the tracking and resolution of defects
• Assist application developers and technical support staff in identifying and resolving problems
• Maintain a log of project-related issues
• Work with the CIG Automation Team to identify opportunities to streamline the testing process through the use of automated scripts
• Bachelor's degree or equivalent in Computer Science, Finance, or Management Information Systems
• 5 + years of experience in information technology with an emphasis on Quality Assurance
• Demonstrated experience with Quality Assurance testing, as well as the ability to lead QA efforts for large projects from requirements inception to production release
• Must have well rounded testing skills with a firm understanding of Functional, System, User Acceptance and Regression Testing, as well as with batch processing in a test environment
• Microsoft Project proficiency for project planning and task management
• Retail Banking experience strongly preferred with a emphasis on electronic payments, transaction processing, and reconciliation
• Chase system knowledge is extremely beneficial
• Ability to work with the CIG Automation Team to identify opportunities to streamline the testing process through the use of automated scripts
• Develop testing processes and approaches according to AWM LOB Defined standards
• Minimum 5+ years of quality assurance testing experience or related development experience required or equivalent
• Minimum 5+ years creating and implementing test environments for a client-server or distributed system involving relational databases
• Minimum 5+ years creating detailed test cases/scripts for technical and/or business clients
• Minimum 5+ years experience with manual testing, testing tools, writing test plans, and reviewing test cases experience
• Minimum 4+ years experience writing SQL queries
• Experience with manual testing tool - Mercury Quality Center

Web / Mobile Quality Assurance Analyst Resume Examples & Samples

• Create and maintain test cases, test plans, and schedules
• Execute manual and automated tests, as well as identify actionable defects quickly
• Perform Daily Defect Management and Test Execution Monitoring
• Manage QA coverage of multiple mobile and browser based projects. Planning/organizing necessary test passes,
• Strong understanding of testing browser based applications/services
• Strong understanding of testing mobile applications is plus
• At least 5 years of relevant IT/quality assurance work experience as a QA tester or analyst
• B.S. degree in Computer Science or Related Field
• Passion for mobile apps, mobile tools, & mobile testing challenges
• Proficient in at least one of the common coding languages. VB Script, JavaScript, Java, Python or PHP is preferred
• Proven ability to conduct accurate needs analysis, solve problems, and develop plans with given information
• Solid understanding of both Agile and Waterfall Software Development Methodologies and their deliverables is
• Manage the defined QA processes to ensure all standards are met
• Can be assigned as QA representative on some application development or maintenance projects
• Work with offshore team on QA deliverables and bridge the communication between QA offshore team and project teams
• Provide QA estimates to projects
• Develop the Test Case documents according to the Master Test Plan
• Walkthrough the QA Test Cases and the QA Test Plan with the QA Team prior to execution
• Walkthrough the QA Test Results with the QA Team and communicate status to Project leaders
• Provide input to QA metrics on all projects including defect rates and root cause analysis
• Assist Release Manager with department monthly metrics and PowerPoint presentations
• Participate in Change Advisory Board Meetings if required
• Partake in Work Intake Committee to provide weekly estimates to Business Units when required
• Provide backup to other QA testing projects as required
• Provide the QA automation team with application functionality workflow
• Use defined/new methodologies and software to test new technologies/system functionality of simple to high complexity to ensure business acceptance, user acceptance and system integration
• Use software tools for defect management
• University degree (degree in Computer Science is preferred)
• Knowledge of Teradata is preferred
• Bachelor's degree in quantitative field such as accounting, statistics, economics, business administration, or mathematics
• 3 years experience in financial services industry, compliance or audit experience a plus
• Strong Microsoft Office skills including Excel, PowerPoint, Access
• Must possess strong analytical skills
• Must have strong communication skills, with strong focus on written expertise
• Support implementation of front to back controls through the end to end CCAR processes across multiple business functions, including data quality controls, reconciliations, process controls, results analysis and challenge processes, and approvals
• Assist in defining IT business requirements for implementation of system-based controls and data quality processes
• Support development of and execution of annual controls testing plan
• Create reports / views of results for discussions with auditors / regulators
• Assist in preparation of quarterly result packs, perform trend analysis
• Perform frequent data quality and process checks
• Support Regulatory Reporting / CCAR Accountability Framework
• Support reporting to Board and Senior Management about the effectiveness of the Quality Assurance process
• At least 2 years of experience in financial industry or equivalent, in financial reporting, risk management, operations, or internal audit roles
• Proficiency in use of MS Office suite and familiarity within financial planning, data management, or reporting systems
• Strong verbal and written communication skills (English; French or Chinese are valuable asset)
• Strong systematic trouble-shooting and problem solving skills
• Strong organization, planning, time management and documentation skills, and ability to work both independently with minimal supervision and with a team of other full-time and part-time colleagues
• Positive attitude, facilitation and sharing attributes; takes pride in performing all tasks with accuracy and transparency
• Comfortable, confident knowledge in Microsoft Windows Products; experience with testing tools a valuable asset
• Understanding of the SDLC, testing approaches, methodologies and application
• Experience using ATM machines, online banking and other banking tools is a valuable asset
• Work closely with Lead Developers, Architects, Product Owners and others in developing a testing strategy
• Ensure comprehensive test coverage exists by understanding the scope and technology of the application
• Work closely with the rest of the scrum team, participating in solution design and ensuring testability of functions and applications
• Create test cases and test scripts using detailed business requirements, functional documents, and processes
• Minimum 6-8 years of relevant IT/quality assurance work experience
• A technical 4-year degree in computer science, computer information systems, engineering or equivalent is
• Strong SQL and Oracle database experience including the ability to create queries to validate data integrity
• Test plan activities including effort forecasting, resource allocation and preparation of test environments
• Test design activities including partnering with key business and technical teams during project design reviews to ensure test feasibility
• Creation of test cases and scripts based on business requirements, designs, functional documents and processes
• Execution of test plans
• Data validation to ensure complete and accurate data in risk applications
• Partnering with other/non-risk QA teams to ensure a comprehensive test approach is planned (e.g. CIG, Customer Assist, Teller Express, and ATM/EBK)
• Interfacing with key stakeholders (Quality Assurance, Project and Risk Managers) - providing testing status on a regular basis
• Create and maintain Quality Assurance procedure documents
• Banking or related experience
• Knowledge of functional end-to-end testing, system testing, batch processing, user acceptance testing and regression
• Experience with testing user interface applications
• Proficiency with testing tools (like Quality Center)
• Team player with the ability to work independently (self-directed)
• Strong interpersonal, organizational and time management skills
• Professional presence – ability to effectively interfaces with executives, managers, and subject matter experts
• Proven ability to manage multiple/concurrent tasks/projects without sacrificing schedule or quality
• Experience leading QA from requirements/inception to production release, 1+ years a plus
• Knowledge of, or experience with, risk operation/functions/applications, a plus

Gida Eers Quality Assurance Analyst Resume Examples & Samples

• Duties include, but not limited to
• Understand and implement the documented EERS Integration QA process
• Lead meetings with this global community
• Assist application teams in creating high quality entitlement feeds into EERS
• Communicate QA requirements
• Provide continuous improvement suggestions around the QA process
• Track the application team’s progress in remediating the feeds and use the escalation process effectively
• Analyze and provide feedback to the teams on feed quality analysis
• Track progress in Citi tools, including MS Excel
• Produce periodic metrics and reporting of progress, issues and possible risks
• Analyze current entitlement feeds to EERS, noting areas of concern
• Assist other IAM/EERS team members as needed
• Information Security
• Must be able to manage their own time while meeting deadlines and communicating their status with management
• Succeed in a fast-paced environment
• General computer knowledge
• Basic MS Access
• Understanding of data transmission protocols
• Bilingual in English with Spanish or Portuguese
• College or university degree is preferable
• Background knowledge and experience with
• Bank and bank systems
• Loan adjudication and servicing
• Loan products and options
• Collections
• Audit, quality assurance/control
• Must be able to follow read, comprehend and interpret regulatory, legal or Bank documents associated with consumer and small business debt to develop or execute tests/scorecards for quality
• Able to clearly distinguish process and control activities
• Ability to prioritize and work under pressure
• Logical and organized thought pattern is necessary
• Ability and willingness to work in a team environment yet often work independently
• Keen analytical skills, attention to detail
• Strong listening skills
• Strong and decisive problem solver with attention to detail
• Ability to handle confrontation and twist situation into a learning experience
• Ability to multi-task, prioritize workload and meet deadlines
• Strong PC skills to perform duties
• Experience with Microsoft Office applications and SharePoint is beneficial
• Language capabilities a clear asset: French and/or Spanish
• College degree preferred or 3 – 5 years collections industry experience in lieu of degree
• 2 – 4 years of collections industry servicing experience, with 2 years of experience focusing on specific area of collections
• Lending experience an asset

Freelance Quality Assurance Analyst Resume Examples & Samples

• Execute test scenarios and scripts on a time bound deadline
• Analyze and compare network requests and responses
• Perform/support QA efforts on project deliverables as required
• Interface with project managers and development resources
• Build, update and maintain test scripts to assist in the testing process
• Provide detailed reports and status on projects to supervising manager and other stakeholders
• 2-4 years of QA experience (non-game testing)
• Working experience with web, cross browser, application, mobile and connected device testing
• Strong computer skills, experience w/ firebug, Charles, Wireshark, Fiddler, Test Management Tools, JIRA, Confluence a must
• Experience creating Test Plans and test cases
• Excellent verbal and written communication skills with internal and external teams, as well as project management skills
• Proficiency with Windows 8, 7, XP, Vista, and Mac OS X a must
• Must be detail oriented, organized and have the ability to multi-task
• 3-5 years strong SQL skills
• 3-5 years experience in HP/ Mercury Quality Center Automation Tools
• 3-5 years experience in QuickTestPro Automation experience with good knowledge of various testing frameworks
• 3 5 years experience in WinRunner Automation & Scripting experience
• 2 4 years experience in LoadRunner with complete experience in configuring and executing performance tests across regions

Business Systems & Quality Assurance Analyst Resume Examples & Samples

• Work with MLB users to gather, refine, and document application requirements with regard to new development, enhancements, or modification of existing functionality
• Manage application testing strategy including documentation, test scripts, test plans, testing schedules, issue tracking, and change request prioritization and scheduling
• Generate and organize application documentation including application specifications and training materials
• Produce other technical documentation (i.e. wire frames, design documents, use cases, workflow diagrams, etc.) as needed
• Work with business users to understand, define and redesign business process
• Work with vendors to assure adherence to MLB development/process standards and to assist with issue resolution, testing, and customer care
• Learn and administer application settings including permissions, form creation, process definitions, notifications, etc
• Set training plans and lead training efforts for end users including presentations at League meetings
• Provide functional support for enterprise applications as needed, contribute to discussions regarding product roadmaps, work with IT staff and end-users to troubleshoot application issues
• Participate in the management of projects by assisting in establishing and following project timelines as well as ensuing that all project deliverables and milestones are completed on time in an efficient manner
• Co-ordinate across other teams to ensure the quality and delivery of the entire product
• 2 years’ experience testing software (manual and/or automation)
• 1 years’ experience with industry standard test automation tools (ideally Selenium and/orCucumber but if you have worked with PushToTest, JMeter, SoapUI or QTP that’s fine as well but if you haven’t worked with any of these tools, but can read and/or write Java that will also work)
• Proven experienced in interacting and coordinating test activities amongst multiple teams inmultiple locations
• Proven experience testing HTML5 (web and/or mobile) applications
• Proven experience testing native mobile applications (iOS and/or Android)
• Any testing Unity applications is a plus but not required
• Proven experience with open source automation tools is a plus, ideally Selenium but, if you have worked with PushToTest, JMeter, SoapUI or QTP that’s fine as well. However, if you haven’t worked with any of these tools, but can read and/or write Java that will also work
• Minimum 5+ years of quality assurance testing experience
• Minimum 5+ years of experience creating and implementing test environments for a client-server or distributed system involving relational databases
• Minimum of 2+ years experience with Quality Center
• Strong financial market understanding of the Equities/FX/Futures asset classes
• Bachelor's degree or higher education
• Programming experience and knowledge
• Multi-tasking skills and ability to work under pressure
• Previous QA experience a plus
• Entrepreneurial spirit
• Test Case Design
• Functional and Non-Functional Testing
• Master's or Bachelor's degree in Information Technology (IT), Computer Science (CS), Software Engineering, Computer Engineering or related discipline
• Minimum of 3+ years experience in the following
• In Web Base and/or Mainframe application testing
• SW Test Tools including HP Quality Center/ALM, QTP, BPT
• Developing test strategies, test plans based on functional specifications, use cases, and business requirements
• 3 years Experience in Web Base and/or Mainframe application testing
• Exposure to Agile testing practices

Quality & Assurance Analyst Resume Examples & Samples

• Plays a key role as part of a first line of defence compliance program, which incorporates a system of policies, processes and controls that meets or exceeds company laws and applicable external regulations and is aligned with the Business Unit Compliance Officer and AMLRO Delegate framework as the first line of defence
• Analyze and research data such as reports, samples, operational procedures and other business artifacts to validate against requirements outlined in US Regulator publications, internal policy and customer contracts and agreements
• Serve as a support and subject matter expert on audit, compliance and regulatory matters as requested
• Collaborate with other members of the M&T team and Management to facilitate constant improvement of controls that will insure alignment to requirements, the risk appetite and compliance culture
• Provide subject matter expertise and applicable analysis where required for all applicable laws and regulations affecting US Credit, Debit and Charge Cards
• Documenting test cases and results using internal tracking tools and approved sampling methodologies
• Basic understanding of US Regulatory compliance requirements
• Ability to read and follow procedure documents
• Basic accounting
• Knowledge of Credit Card Financial Services is desirable
• Ability to compare artifacts and reporting against prescribed guidelines
• Basic auditing skills
• Strong attention to detail
• Ability to function independently with minimal supervision
• Ability to review and assess LOB procedures for potential gaps
• Easily adapts to change
• Minimum 5+ years applications development or quality assurance testing experience
• Minimum 5+ years experience with manual testing, testing tools, writing test plans, and reviewing test cases for technical and/or business clients experience
• Minimum 3+ years experience testing in online real-time transaction systems
• Minimum 3+ years experience in Tandem testing environment
• Knowledge of testing methodologies and best practices
• Experience with testing COBOL and/or C++
• Performance/load testing
• Experience in testing high volume transaction systems
• Experience in multi-site system testing
• Experience with automated test tools is a plus
• Experience working in a relational database environment (ORACLE)
• Must be highly motivated individual
• Must be able to learn new concepts and technologies fast and apply them
• Must be a team-player
• Review UI and UX to verify standards are followed across all platforms
• Identify defects by performing functional, usability, compatibility, performance, visual and security testing
• Prioritize test execution based on risk, priority, and acceptance criteria
• Responsible for execution of manual testing using risk based testing principles
• Provide estimates for creation and execution of test cases
• Responsible for developing test cases based on acceptance criteria identified
• Responsible for the quality and accuracy of each test case and defect
• Perform regression testing
• Participate in audit standards discussions and provide feedback
• Participate in User Acceptance Testing
• Participate in the development of additional processes related to UI and UX quality
• A Bachelor's degree in a business or IT discipline or equivalent work experience
• 2 - 3 years of related experience in Digital Media industry
• Advanced knowledge and demonstrated use of personal computer software applications including Microsoft Office Products (Word, Excel, PowerPoint, and Visio)
• Knowledge and/or experience with agile development methodologies such as Scrum
• Comfortable with HTML, CSS, and other scripting languages
• Experience with automation software (Selenium) is a plus
• Knowledge of any scripting language and automation framework is a plus
• Knowledge of networking technologies is a plus
• Ability to build and maintain strong relationships
• Strong logical, analytical and problem solving skills
• Test Data Creation
• Communicate testing and defect status with appropriate business and technology stakeholders
• Ability to build a Traceability Matrix
• Minimum of 5+ years experience in the following
• 5 years Experience in Web Base and/or Mainframe application testing

Technology Quality Assurance Analyst Resume Examples & Samples

• Work in support role with the testing leads on medium, large and very large sized projects
• Assist in project QA planning activities and generation of design deliverables based on business requirements, workflows and use cases
• Work in support role with the business and technology leads to identify and prepare appropriate data for testing
• Script creation based on the developed use cases/test scenarios
• Guide offshore team’s delivery of the test scripts
• Execution of scripts
• Assist in tracking offshore test script execution assignments and delivery
• Defect management of your defects and assist in tracking defects logged by offshore and other project teams
• Work in support role in assisting application developers and technical support staff in identifying and resolving problems
• Assist in maintaining a log of project-related issues
• Identify possible candidates for automation and work with the CIG Automation Team to update the automation suite
• Assist in project closure activities from QA
• Contribute to the maintenance of the QA knowledge database/repository
• 3+ years of experience in information technology with an emphasis on QA Testing
• Experience executing QA efforts for small and medium sized projects from requirements inception to production release, including well rounded testing skills with a firm understanding of Functional, System, User Acceptance and Regression Testing
• Experience creating detailed test cases/scripts for technical and/or business clients, as well as experience creating functional and technical documentation
• Strong experience with manual testing, testing tools (Quality Center, QTP, etc), writing test plans, and reviewing test cases
• Retail Banking experience strongly preferred
• Exposure to working in iterative/agile environment is a plus
• Strong ability to manage multiple tasks simultaneously and prioritize work efforts
• Proficiency in creating functional requirements preferred
• Proficiency in Visio, MS Word, MS Excel, and MS Powerpoint is required
• Excellent interpersonal skills necessary to work effectively with all levels of the organization and geographically distributed teams including offshore
• Detail oriented with strong organization skills, presentation skills, problem solving and decision making abilities
• Responsible for all phases of the Project Delivery Process (PDP) and ensuring requirements are clearly defined and testable
• Create and execute detailed test plans and scripts to verify software functionality and adherence to business requirements
• Support the product development process, including capacity planning, budget tracking, monitoring testing standards and procedures, team member training
• Responsible for Test Strategy/scripts walkthrough with Project Leads
• Drive change by finding opportunities in existing QA process and methodology
• Maintain document template libraries and internal project documentation and all verification and validation activities for all Production modifications including projects, releases, and changes. Assess risk to quality based on results of verification and validation and making appropriate recommendations
• Operating System – Windows, Solaris, Linux, AIX
• Browsers – IE, Firefox
• Automated testing tools (QTP)
• Applications – Clarity (12,13) WRM, BC, B2P
• Reporting – Business Object, Crystal Reports, Qlikview
• As a senior Quality Assurance Analyst you will be responsible for the following
• Communicating effectively with business units, IT Development, Project Management, external vendors and other support staff on testing timelines, deliverables, status and other information
• Assessing risk to the project based on the execution and validation while making appropriate recommendations
• Assisting with application training of new resources
• Ability to create and manage project plans and activity timelines
• Acting as a liaison between the Line of Business testing resources and the development team when appropriate
• Identifying and creating risk mitigation activities, and developing and implementing process improvements
• Work with on and offshore test engineers to insure testing is thorough and complete
• 5+ years of experience with system software testing
• HP’s Quality Center or ALM
• Experience in the following technical areas is a plus
• Operating System – Windows
• Creation of Test Strategies and Test Plans, partnering with business and technical teams during design reviews to ensure test feasibility
• Creation and execution of test cases based on business requirements, designs, functional documents and processes
• Perform test data conditioning and data validation to ensure complete and accurate data in risk applications
• Experienced creating detailed test cases/scripts for technical and/or business clients
• Strong experience with manual testing, testing tools, and reviewing test cases
• Minimum education of a Bachelor's Degree or the equivalent is required
• Creating, modifying, and executing SQL queries including complex table joins, 1+ year a plus
• PL/SQL, SAS, Sql*Plus, Sql*Loader, Unix ksh scripting, 1+ year a plus
• RDBMS experience, Oracle or Teradata preferred
• Help drive the quality and effectiveness of risk controls established by business and process owners by
• Strong knowledge of risk management and internal control principles
• Business process management or Six Sigma certification

Plcc-quality Assurance Analyst Resume Examples & Samples

• Strong knowledge in Marketing, Credit Card and Customer focused
• Prior experience in performing QA function in Marketing or Operations area in Credit Card domain is preferred
• Excellent written and analytical skills
• Problem solver who fosters collaboration
• Out of box thinking
• Self-motivated, quick learner
• Attention to detail, understands importance of accuracy and responsiveness and end user impact
• Strong organization and work prioritization skills
• Proven ability to work independently
• FDR or TSYS is a plus
• 3-5 years of progressive experience in the Quality Assurance domain required
• College Education plus
• Demonstrated ability to read through requirement and design documentation and identify test scenarios for functional testing for IVR applications
• Demonstrated ability to write quality IVR test scenarios
• Experience performing IVR test execution
• Experience with automation tools i.e. Hammer, QTP, VB scripting, JUnit
• Work with application development teams to ensure testability of functions and applications
• Assist with design, development and implementation of test strategies and tools
• Assist in creating and maintaining QA procedure documents
• Assist Application Developers and technical support staff in identifying and resolving defect
• 3+ years work experience in software testing
• Hands on software testing experience with IVR application
• Experience with other contact center applications like Dialer Aspect UIP, Genesys call routing, desktop testing, NICE Call recording is a plus
• Bachelor's Degree in a Business, Engineering or Quality Assurance-discipline or equivalent
• Experience with working with QA tasks under various development methodologies including Waterfall, Agile and RUP
• Experience in testing multi-tier web applications
• Experience with Microsoft Windows platforms; Solid experience in working with Microsoft based web technologies, Microsoft SQL Server databases and Microsoft Team Foundation Server (TFS)
• Solid experience with scripting languages like VB and SQL scripting
• Knowledge of relational database design, programming and information retrieval techniques; Solid experience in writing simple SQL queries, insert/update statements
• Experience with Regression, Automation, Performance, Load and Stress Testing techniques
• Through understanding of test automation and experience in both manual and automated test efforts
• In depth understanding and hands on experience in configuring, using, upgrading and mentoring on QA tools like HP-ALM, HP-UFT (formerly known as HP-QTP), HP LoadRunner
• Broad-based knowledge of computer hardware, software, platforms, networks, web programming techniques, and operating systems
• Microsoft Office/Suite (Word, Excel, MS Project, etc.)
• 5+ years of experience as a Quality Assurance Analyst and/or Senior-test role

Technology Quality Assurance Analyst Digital Resume Examples & Samples

• Prepare and maintain project test plans, based on business requirements, workflows and use cases
• Analyze and provide resource estimates for all change controls
• Utilize test execution planning
• Work with business and technology leads to identify and prepare appropriate data for testing
• Manage execution of all scripts
• Coordinate testing with business groups through the project manager and project team
• Closely monitor work of consulting resources assigned to project
• Produce testing summary reports
• Conduct defect review meetings
• Contribute to the development of testing processes and approaches according to JPMC standards
• Experience in writing automated tests
• Knowledge of a scripting language (e.g. Python, Javascript, etc.)
• Experience in configuring and maintaining a continuous integration server
• Competent user of both PC and Mac and happy to work cross platform
• Ability to run Mac and iOS programs with Xcode
• Basic knowledge of academic writing and citation management systems
• A good understanding of researcher needs is a definitive plus: maybe you’ve worked in a research group or have research experience

CIB Technology Investor Services Quality Assurance Analyst Associate Bangalore Resume Examples & Samples

• 5-7 years of Quality Assurance Testing experience; spanning across functional & Automation Testing
• Hands on experience of test automation Core Java, shell scripting, Perl scripting, Python, Selenium a big plus
• Strong experience testing in UNIX/LINUX environment
• Knowledge of distributed web based technologies
• Bachelor’s degree required. Accounting or Finance degree preferred
• CPA or CFA certification or candidate a plus
• Prior Fund Accounting and/or Fund Administration experience is a plus
• General understanding of portfolio accounting and the investment management industry a plus
• Flexibility with work hours as required in supporting the clients’ needs
• Shows initiative, including eagerness to work on projects. May offer suggestions and / or take action to implement new or more effective solutions for work procedures, issues, or to meet client needs
• Produces high-quality work that is accurate and thorough, with attention to detail
• Demonstrates effective work habits and organizational skills by prioritizing and planning, with the ability to handle multiple tasks simultaneously and adapt to changing work priorities
• Is a team-oriented professional, interacting collaboratively with team members and others across the organization
• Possesses exemplary oral and written communication skills, demonstrated through interactions with clients, outside auditors, and colleagues throughout the organization
• Shows a commitment to learning through professional development and growth, continually expanding his / her knowledge base and expertise in his / her practice area
• Practices effective risk management strategies, understanding and following firm risk policies
• Begins to demonstrate a depth and breadth of technical, process, and professional knowledge. Uses knowledge to analyze issues and provide solutions to meet department needs
• Meets exceeded results within time, budget, and quality standards even under shifting priorities

Quality Assurance Analyst Elk Grove Village Resume Examples & Samples

• Responsibilities * Specific duties and responsibilities include, but are not limited, to the following
• Develop and document test scenarios/cases and test scripts for each project/system
• Create and maintain all regression test plans
• Define necessary test data to support defined test cases
• Analyze and create test approach, test cycle and test schedule for project
• Facilitate test plan/case reviews with Business Analyst to confirm accuracy
• Execute test cases and validate system functionality against business requirements and system design, including verify defect fixes
• Compile test results and report defects in detail with information reported from business stakeholders and project team
• Responsible for the coordination and execution of user acceptance testing
• Works in collaboration with project team to ensure the applications development projects have been tested and meet the required deliverables, accountable for accurate testing results
• Provide second level end users support for all internal systems
• Work with technical resources to bring resolutions to customers problems
• Bachelor's degree in business, computer science, related field, or equivalent job experience
• Minimum 3 year experience of software quality assurance experience
• Minimum 3 year of development, design and implementation of QA standards for software testing
• Effective in developing test scripts based on requirements and specifications captured in the project requirements and system design documents
• Experience in documenting and facilitating User Acceptance Testing
• Has a good technical understanding and is able to follow and participate in technical discussion
• Proficiency working in Microsoft environments
• Ability to work effectively in teams is required, includes instances where team membership spans multiple business units, locations or countries, and/or utilizes 3rd-party (offshore) resources
• Proficient with systems and enjoys working with new tools
• Works independently, takes ownership of tasks, processes and solutions
• Strong listening, and oral/written communications skills, includes the ability to facilitate interactive sessions with business / functional personnel
• Exceptional organization, problem solving, and analytical skills
• Experience with systems development lifecycle and system management processes, including requirements management, design, configuration and user acceptance testing
• Preferred experience supporting higher education institutions with knowledge of marketing, recruiting, student advising business processes and related systems

Model Quality Assurance Analyst Resume Examples & Samples

• Develops analytical methods and models that assess the market, credit and / or operational risks of new and existing financial products
• Participates in the research, design and implementation of new financial products or in the development of trading or hedging strategies
• Consults with the busniss segments in researching the development of risk management models for new and existing products
• Develops various analytic models including sensitivity analyses, stress testing, value-at-risk, scenario testing, and Monte Carlo simulations
• Is focused on the development of the theory and mathematics behind various models
• Proficiency with SAS, SQL and Visual Basic Script within Microsoft Excel
• Advanced data management skills
• Ability to source data and convert it into a usable form without the benefit of a fully-developed data mart
• Actively participates in preliminary story review, providing constructive feedback and input for work effort estimation purposes
• Actively participates in white box test case identification sessions to establish high level consensus on test case sets for corresponding stories
• Defines white box test case test steps as well as complementary black box test cases for corresponding stories
• Identifies environment needs in support of testing needs
• Participates in continuous improvement efforts by helping the team to identify practical means of reducing time to market while maintaining high quality products
• Identifies and champions automated testing, working with the wider team to ensure automation is implemented, reducing the need to manual regression
• Follows CME Group SDLC standards
• B.A. or B.S. in business, computer science or a similar degree strongly preferred, but substantial relevant experience could substitute
• Must have 3+ years of experience as a Quality Assurance Analyst
• Prior experience working with Agile methodologies
• Prior experience using Confluence, JIRA
• Prior experience of testing out messaging APIs
• Analyze and ensure quality for new modules/applications for new regulatory programs
• Ensure on-going quality of large complex systems
• Build a deep understanding of the financial derivatives and OTC markets
• Contribute new ideas, algorithms and methodologies for advanced monitoring, analytics, datamining, profiling, violation reporting and visualization of market data
• Background in finance/trading
• Experience testing solutions for high volume financial exchange systems
• Usage of SDLC tools such as JIRA
• Experience with testing frameworks like Cucumber, JBehave, etc
• Experience with security best practices and basic security penetration testing
• Experience working with analytics tools and concepts such as Tableau, QlikView & DataWatch
• Maintains Corporate Security’s Quality Assurance Program
• Perform controls testing for business processes within Corporate Security
• Implements, performs and documents assigned Corporate Security control reviews; performs and conducts testing based on detailed procedures and processes. Identifies issues, exceptions and patterns, escalates to management for resolution and formally documents findings
• Communicates test results to the Corporate Security management team and process owners. Prepares and presents written testing report of testing results and recommendations
• Work closely with the Operational Risk team to identify areas of risk and based on test results, make recommendations on operational improvements, process enhancements, quality assurance and training. Seek ways to assist the Bank in strengthening controls/processes while remaining compliant and efficient
• Determines and obtains appropriate test data to support controls testing
• Proactively communicates and collaborates with the operational risk team and process owners
• Works with business units to ensure Corporate Security controls are effective enterprise-wide
• 5+ years in internal audit, compliance, regulatory or risk management functions
• Experience with controls and business process testing
• Experience developing and managing test processes
• Good understanding of Risk Management controls and processes
• Solid understanding of Microsoft Word, Excel and PowerPoint. Must be able to use macros, pivot tables and charting features in Excel
• Experience with SharePoint (navigating, searching and uploading documents)
• Excellent management, organization, time management, and written and oral communication skills
• Detail-oriented and ability to effectively prioritize and execute tasks in a high-pressure environment
• Knowledge of general banking with an understanding of all aspects of retail and commercial banking is a plus

Quality Assurance Analyst Senior Resume Examples & Samples

• Supervise and co-ordinate testing onshore and offshore for projects/releases
• Assess UAT projects to determine the risk of releasing the code into the current test environment, specifically the possible impact to multiple projects, the degree of overlap in the applications and the code itself, within extremely tight timeframes
• Design UAT test plans; assign and review test documentation (functions, test cases, scripts); balance the need to mitigate risk with the optimal use of testing resources while adhering to UAT policies, standards and procedures
• Schedule and approve the release of projects into the UAT environment; execute complex test plans and supervise the execution of testing, coordinating resources, people and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co-ordinate code delivery with external service providers
• Continually evaluate priorities for various projects in response to frequent directional changes and take decisive action as required
• Assess the results of UAT tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production
• Transfer application and process expertise to more junior analysts within UAT; provide hands on training on systems, hardware, environment, product, standards, and methodology to test team members; coach, motivate and provide feedback on department and project objectives, conflict resolution, and team building to assigned staff
• Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews
• Maintain a thorough and current understanding of a broad range of assigned banking applications, UAT code configuration, system integration, environment resources and code delivery process; provide technical advice to development teams and external suppliers on integration of specific applications within the UAT environment
• Forecast workday estimates based upon project documentation; monitor resource demands and escalate resource shortfalls or conflicts as required
• Ability to supervise and perform the testing of multiple projects and assignments concurrently
• Strong working knowledge of assigned banking applications and their interfaces, UAT methodology, procedures and standards
• Ability to be the Test Lead in order to coordinate and support testing amongst several testing departments
• Support QA Management to establish co-ordinate and ensure a stable environment for conducting QA tests

Asset Management Latin Private Bank Business Quality Assurance Analyst Resume Examples & Samples

• Work closely with Business Management, and other supervisory functions, to define the scope of monitoring and surveillance of business activities
• Draft and maintain procedures
• Conduct reviews with a focus on business risk and control frameworks
• Understand policies and procedures to determine proper application and compliance
• Scope and design of MIS – compiling of data and producing regular reporting as required by senior management
• Analyze findings in order to provide recommendations or guidance to stakeholders
• The ideal candidate will have 2 – 3 years experience within a financial institution including some experience with audit / compliance / risk and control framework
• Candidate must enjoy working in a fast-paced and demanding environment and must be a strategic, conceptual and analytical thinker
• Strong Excel and Power Point skills are essential due to data gathering and reporting elements of this role
• Excellent in project management disciplines and an ability to instill structure, process, accountability, delivery and client-focus
• Excellent strategic influencing and interpersonal skills, comfort in working with people at all levels across all functions
• Global perspective with a focus on Latin America
• Ability to develop effective partnerships with key business partners
• Ability to multi-task while working independently
• Team player who is easy to work with, shows commitment and dedication, and can maintain both a positive attitude and high level of performance on high demand/time-sensitive initiatives
• Ability to communicate in Spanish or Portuguese is a plus
• 7+ years of strong Project Delivery experience with strong knowledge in ERP Enterprise solutions (preferred), technologies and process integration
• 5+ years experience with software methodologies and understanding of repeatable processes
• 5+ years experience in a Performance or Functional testing role on a large and/or mission critical system
• Interact proactively with relationship management teams and compliance to assure system update with current and valid information
• Provide periodic quality reports to department manager
• Take responsibility for eCADD/CitiKYC and associated documentation completion from initiation to approval
• Ensure internal control processes are effective
• Conduct periodic quality eCADD/CitiKYC reviews
• Follow up the remediation process after the audits
• Coordinate activities related to Continuity of Business Record Management
• Highlight any discrepancies to CBSU senior analysts and compliance department
• Coordinate and assist in departmental & Global quality reviews as appropriate (MCA, Calibration Sessions, etc.)
• Provide periodic feedback to the CBSU Maker Analyst & Checker regarding improvement areas
• Highlight any process discrepancies to compliance department
• Ensure procedures are complete and kept up to date
• More than 5 years total customer experience in customer service roles, banking related services, etc
• English C1. Excellent oral and written communication skills
• Good organizational skills - ability to multitask and prioritize
• Experience in control/risk or Compliance (AML/KYC) functions. (Advantage)
• Experience in corporate or consumer banking services.(Advantage)
• Ability to control multidisciplinary groups
• Work with PO/business proxy to define acceptance criteria using Specifications by Example
• Develop business level customer facing tests using Cucumber, Selenium or similar tools
• Experience of working in a team following Agile software development practices
• Understand use cases, business rules and requirements/defect/issue management
• Enterprise Java
• ALM & JIRA

Quality Assurance Analyst Data Management & Analytics Resume Examples & Samples

• Independently participates on company projects and completes all QA tasks
• Certifies internally-developed web applications
• Writes test cases from business requirements and functional design specifications
• Maintains, develops and executes automation scripts for assigned projects
• Tests and validates fixes/enhancements across multiple platforms
• Designs new automation scripts for web and client server environments
• Validates database results from front end applications testing
• Interfaces with development and product teams and marketing to convey testing results and defects
• Conducts implementation meetings on projects to ensure accurate delivery and installation of change to production
• 3+ years of software testing experience in an Operational Data Store/Operational Data Warehouse and Business Intelligence environment
• Preferred experience with Teradata and Informatica-based testing
• Experience and understanding of 3 NF data models
• Demonstrated expertise using automated testing tools including Quality Center, QuickTest Pro, etc
• Past experience collaborating with onshore/offshore teams in delivering projects and releases
• Proven experience establishing audit procedures to ensure data integrity
• Strong communication skills with the ability to communicate at all levels

Technical Quality Assurance Analyst Resume Examples & Samples

• Able to work independently and manage multiple priorities
• Manage and report status and issues in a timely manner
• Must have Strong SQL, UNIX, Excel, Scripting skills
• Experience in any programming language is highly desirable

Business & Quality Assurance Analyst Resume Examples & Samples

• Business Analysis (approx. 40% of time)
• Produces test plans and estimates for all test phases where appropriate
• Creates test cases which validate functional and non-functional business requirements by defining preconditions, case steps, pass fail criteria, etc
• Performs coverage analysis to confirm the completeness of test plans
• Uses risk information and business knowledge to prioritise test scenarios
• Is creative in designing test plans with the ability to recognise risks and issues
• Choose appropriate test models for the current work and constraints; this includes automation of relevant functional areas
• Owns and maintains the application regression pack
• Designs and scripts automated tests where appropriate using the defined toolset and framework
• Works with business to generate relevant UAT cases
• Quality Assurance (approx. 15% of time)
• Executes of manual and automated test cases against releases
• Organises workloads and prioritise work for self and direct reports where appropriate
• Follows standard testing procedures and give recommendations for improvement
• Raises, manages and leads triage on defects encountered during test execution
• Liaises with the rest of the team to ensure correct prioritisation and satisfactory resolution is applied to defects
• Provides regular test progress and defect status updates to the team
• Performs confirmation testing when fix releases are received
• Completes regression testing against releases
• Supports business through UAT execution phases
• Test Design (approx. 15% of time)
• Test Execution (approx. 30% of time)
• Proven experience of marketing domain and systems, specifically Adobe Campaign
• Understanding and experience of testing data warehouse applications
• Proven track record of gathering business requirements and translating them into user stories/functional specifications
• Experience working with multiple business stakeholders at all levels
• Previous experience working in an Agile environment at both a Business Analyst and Quality Assurance level
• Proven experience of quality assurance and testing activities through the development lifecycle
• Solid working knowledge of the following technologies
• Adobe Campaign
• ISEB qualified Business Analyst or equivalent
• ISTQB qualified Test Analyst or equivalent
• Experience with varying SDLC methodologies
• Proven experience in an Agile development environment
• Proficient in documenting As-Is and To-Be processes
• Ability to facilitate workshops
• Strong IT research, software analysis and design skills
• 4 years IT experience minimum
• Excellent knowledge of MS Office applications (Excel, Word, PowerPoint)
• Proven understanding and experience of using Agile test processes and methodologies
• Test planning experience
• Proven defect tracking and defect management experience
• Marketing domain experience
• Assists with designing and implementing portions of systems for quality management and continuous improvement of products or solutions for a customer segment or business unit
• Collects, consolidates, and charts data from testing and process results for assigned portions of product and solution areas to identify trends and issues; learns and practices basic root-cause analysis
• Implements specified changes to quality processes to reduce defects and improve quality
• Develops understanding of internal and external quality standards and relationships with stakeholders for product and process quality
• Performs quality audits of various account operational functions
• At least 1 year of working experience in a professional environment
• Experience or understanding of data collection and analysis tools and software packages
• Good analytical, statistical and problem solving skills
• Basic understanding of industry and internal quality standards and methodologies
• Any testing Unity applications
• Games testing and tuning experience
• Proven experience testing sites and/or apps (web or mobile) built on top of a Linux based OS
• Maintains a cooperative relationship with all team members and may be required to perform duties outside of the normal work routine
• Utilizes specialized knowledge of client material/equipment to identify and analyze incoming parts from vendors and suppliers and makes appropriate disposition
• Inspects methods and processes used for storing, packaging and shipping customer orders
• Responsible for diagnosing, testing and repairing client or vendor equipment or performing detailed assembly and/or sub-assembly duties
• Responsible for maintaining accurate inventory of parts, tools required to perform specific duties
• Interfaces with client and client systems to ascertain quality parameters and specific tolerance standards
• Investigates part identification integrity and maintains applicable records
• Tests incoming material/equipment using a variety of tools and testing equipment
• May perform client and/or vendor product sample tests and layout approvals for new products
• Conducts sample audits of material/equipment to be packaged or shipped and maintains corresponding records
• May be required to compile quality reports as facility or client needs dictate
• Physical Requirements: Must be able to lift and carry tools, product and equipment weighing up 50 pounds, work at heights up to 20 feet from the floor, work in changing environmental conditions and squat, bend and stretch for short intervals, with or without reasonable accommodation
• High school diploma or equivalent; ability to read and interpret blueprints and/or electronic schematics diagrams
• Working knowledge of complex inspection tools including dial bore indicators, micrometers and various gages, etc
• Working knowledge of Cat Logistics and/or client inventory and reporting systems
• Strong organizational and communication skills with a strong customer-oriented attitude
• Previous experience in quality control and client product or technical degree, experience in electronics related study is desirable
• Perform planning, execution, and reporting of user acceptance testing activities to ensure that the results of a complex enterprise software development using a combination of Agile & iterative methodologies to determine that the functional requirements are met and if the resulting product has met and can support day-to-day business needs
• Perform end-to-end system integration testing (SIT), load testing, and Section 508 testing of a complex enterprise software development using a combination of Agile & iterative methodologies to determine if the relevant requirements are met
• Report/log issues, bugs and enhancement suggestions to Product Owner
• Anticipate release issues and takes corrective measures and messages to Development Manager all issues and concerns
• 8 years of experience in the planning, execution, and reporting of user acceptance testing activities to ensure that the results of a complex enterprise software development using a combination of Agile & iterative methodologies
• 8 years of experience in end-to-end system integration testing (SIT), load testing, and Section 508 testing of a complex enterprise software development using a combination of Agile & iterative methodologies
• 8 years of experience developing test plans, scripts, cases, scenarios, test results analyses, test reports, and test bed design and implementation
• 8 years of experience testing Oracle Linux 11G data warehouse-based systems
• Demonstrates familiarity with defect tracking and testing tools
• Demonstrates ability to performing testing: functional, regression, load, System, UAT, performance, data creation, mining and manipulation and load testing of large complex business applications and system software
• Demonstrates strong written communication skills (extensive reports, processes)
• Demonstrates strong Interpersonal skills to work across all levels of the organization (management, technical and business constituents)
• Demonstrates understanding of industry standards, quality processes and metrics
• Demonstrates proficiency with load/performance test tools
• Demonstrates knowledge of QTP automation tool

Anti Money Laundering Quality Assurance Analyst Resume Examples & Samples

• Demonstrates strong analytical skills and an attention to detail
• Exposure to BSA/AML laws and regulations
• Ability to work in an environment of extreme confidentiality with sensitive information
• Demonstrate a discipline of continuous learning
• Working knowledge of AML audit or monitoring processes
• Ability to identify and assess BSA/AML risks and articulate controls to mitigate risks
• Collaborate with the project managers, business analysts, and developers to determine the scope of the testing effort and testing resource requirement resulting in plans, schedules, and implementation of large scale testing projects
• Define test strategy for program level efforts
• Run and manage multiple projects simultaneously
• Create test plans and test cases in accordance with UMB QA metholodology
• Coordinate and lead UAT testing for large scale testing projects
• Define automation, as well as load and performance needs. Determin automation ROI for large scale projects. Run automated test scripts
• Configure and manage QA test environment, as needed for software under test
• Perform manual testing (functional, regression, integration, security) of applications for conformance to stated requirements and company standards
• Create test data, define data needs, and create reusable data for regression
• Work in a team environment with business analysts, architects, developers, project managers, and systems engineers to ensure the timely delivery of quality products into production
• Responsible for accurate test and defect tracking, resolution, and reporting
• Balance the need for thoroughness in any one area with the need to cover many areas in a short time
• Provide help to users concerning system capabilities, program procedures and data manipulation
• Provide project estimates based on corporate guidelines and QA methodologies
• Build relationships with Line of Business, as well as project team members
• Articulate precisely what terms like quality, regression, defect, etc. mean in business terms
• Articulate clearly the value of quality as it changes throughout the testing lifecycle
• Provide input regularly and proactively on strategies and next steps for testing
• Own testing approach and schedule. identify the root causes of defects or deliverty failures and own the definition of remediation plans
• Develop alternative or contingency plans proactivelyand own recovery for testing progress
• Advise the customer on the tailored approach to use to test the required solution and tradeoffs of cost, schedule, scope, and quality
• Advise the Line of Business on priorities of defects
• Own standards and promotion of code into the QA environment
• Own the communication of QA status across program effort to management and project team
• Mentor Quality Assurance Analyst I level associates
• Demonstrates proficiency in defect tracking and testing tools
• Demonstrates proficincy in writing test scenarios and test execution
• Demonstrates expertise testing software on multiple platforms including: Windows, Solaris, Linux, and through various Proxy server and Firewall configurations
• Demonstrates expertise in various testing approaches (analytical, model-based, methodical, heuristic, regression-averse, etc.)
• Demonstrates knowledge with the majority of the following technologies: Java, .NET, Websphere, IIS, SQL, Oracle, XML, Web Services, VB, C#, Cobol, and JCL
• Demonstrates strong verbal and written communication (extensive reports, processes), with the ability to utilize them effectively across all levels of the organization (management, technical, and business constituents)
• Demonstrates soft skills (servant leadership, team building)
• Demonstrates ability to deliver tailored communication
• Demonstrates the value of release management
• Demonstrates strong understanding of industry standards, quality processes and metrics
• Exposure in a lead position on a complex QA engagement, which involved directing the work of others
• Knowledge and familiarity with UFT automation tool
• Proficiency with load/performance test tools
• Exposure in one or more of the following: Banking, Treasury Management, Cards, Check or ACH Processing

Loan Service Quality Assurance Analyst Resume Examples & Samples

• As Assigned, Audit Routine Functions To Confirm That Loan Servicing Processes Have Been
• Associates Degree In Business Or Equivalent Work Experience In Related Field
• Minimum Of 3 Years In Loan Servicing Processing Environment
• Knowledge Of The Fundamental Concepts Related To General Loan Servicing Of Mortgage,
• Professional Verbal And Written Communication Skills And The Ability To Communicate With

Client Diligence Regional Quality Assurance Analyst Resume Examples & Samples

• Report to the Hong Kong-based regional Client Onboarding lead (dotted line), and the global New York-based CDA lead (solid line), and act as a regional regulatory expert, for those regulations that impact the Sales department or Client Onboarding. Understand and communicate importance of ethics and control surrounding Credit Suisse’s regulatory compliance obligations
• Help transition the KYC review function (currently performed by Compliance) to Reference Data (a sub-department called CDMC). Part of the transition will be to align the review processes with the standards set in the Americas and EMEA regions. You will use your KYC expertise and business analysis skills to identify local regulatory requirements that differ from the global standards, so that compliance with them can be tracked and monitored accordingly
• Following on from the above, build and execute a new KYC quality assurance review (QAR) process in the APAC region. Later, extend the scope of the QAR reviews to include other local regulations, such as SEIB Derivatives/KYC, PIB, FATCA, and others as identified
• Become the local US FATCA expert, answering questions from Client Onboarding, Sales, and others. Help implement control reporting and process monitoring as required, including the important “change in circumstances” rule
• Become intimately familiar with client reference data systems, and how client data is represented and managed – particularly important as the APAC region is somewhat fragmented, and not yet fully migrated to use the global client reference data platforms
• Assist with any and all KYC, FATCA, or other regulatory remediation activities, such as client outreach, document/information intake, and processing. Provide full assistance to both clients and Sales as required, including formal and informal training
• Work with the Reference Data department to resolve any static data maintenance issues, and work closely with systems as required (e.g., CMS, iCON)
• Work with Project Managers to define requirements for new system functionality required, and help coordinate implementation
• Create a picture of the entire APAC region, who the key stakeholders are, and develop relationships with them. Work closely with management based in New York to create objectives/tasks, and track personal performance
• Reviews Business and Data Requirements, Functional Specifications, and Test Cases to understand the functional and technical requirements in order to test the application and data to verify those requirements are successfully met
• 3-5 years proficient experience in the following
• MS Office tools
• Ability to write and execute basic SQL statements
• Data profiling capabilities to assess alignment with Data Quality rules
• Usage of data management tools
• Report to the regional regulatory lead, and act as a regional regulatory expert. Understand and communicate importance of ethics and control surrounding Credit Suisse’s regulatory compliance obligations
• Maintain compliance with current firm regulatory policies and processes
• Take over the existing KYC regional QAR process, and help streamline it. Help create the Quality Assurance Reviews (QAR) function (including definition of scope, and drafting procedures) to include other regulations as well
• Specifically for Foreign Account Tax Compliance Act Foreign Account Tax Compliance Act (FATCA), develop a daily FATCA “change of indicia” review process, together with follow-up activities
• Become intimately familiar with client reference data systems, and how client data is represented and managed
• Help specify new control reports to help maintain control over regulatory indicators/classifications, and feed results into the QAR processes, working closely with the IT team / data analytics team as appropriate
• Provide full assistance to clients and Sales as required, including formal and informal training
• Work with the Reference Data department to resolve any static data maintenance issues, and work closely with systems as required (e.g., Customer Master System)
• Track, prioritize, and communicate tasks/initiatives with management and staff, and communicate any new obligations to Sales or other departments as required

Consumer Lending Operations Quality Assurance Analyst Resume Examples & Samples

• Review all first mortgage residential loan applications prior to closing in order to assess compliance with BMO Harris or third party lending partner policy and procedures as well as all applicable regulatory requirements
• File reviews will include an assessment as to the adequacy of required documentation including approval documentation, appraisals, insurance coverages and disclosure requirements
• Escalates areas of concern to manager for further review and possible further escalation
• Production of Pre-Funding Quality Assurance Reports for Retail Lending Management
• Although this individual will not have credit limits, they must possess the skill set and knowledge to be credit qualified in accordance with defined BMO Harris standards. This position will require a qualification level 3 demonstrating a knowledge level of (W – Working) for credit and (W - Working) for portfolio management
• Minimum of 3 - 5 years of consumer underwriting or related experience
• This position will possess an undergraduate degree or equivalent work experience
• Working knowledge of existing programs and products within BMO Harris Consumer Lending
• The position requires a Working knowledge of consumer credit transactions with regard to underwriting, loan structure, documentation, and origination channel compliance requirements
• Working knowledge of BMO Harris Credit Directives, Policies and Procedures, Lending Authorities, etc
• This position will possess a Working knowledge of all BMO Harris or third party lending partner policies and procedures
• Working knowledge of retail loan documentation requirements
• Working knowledge of compliance requirements of retail credit
• In depth knowledge of origination and performance systems
• Ability to work independently using the knowledge set to produce supplemental reports for review by the Manager, Mortgage Operations

Manual Quality Assurance Analyst Resume Examples & Samples

• Very strong hands-on test execution, analytical and problem solving skills, with good decision making abilities
• Project experience in testing using the majority of the below technologies or frameworks
• Database persistence frameworks such as Hibernate
• Job scheduling framework
• Familiarity with testing large legacy systems
• An ability to perform risk/impact analysis as part of a risk based testing approach
• The ability to work, influence and integrate into a diverse and global team
• The ability to create quality deliverables that are prepared to a high standard, requiring a minimum of rework or peer-review
• Candidates need to be flexible to manage workload around critical deadlines

Automation Manual Quality Assurance Analyst Resume Examples & Samples

• Experience in Automated test case execution using QTP/Selenium
• Hands on experience for QTP /Selenium
• Understanding of different software development life cycles (Iterative, Agile, Waterfall, Iterative) and software quality assurance processes
• Inquisitive approach not likely to take requirements and situations at face value
• Hands-on manual testing as well as recent automation experience of financial systems and products
• Hands-on experience with tools such as Selenium, Greenhat, QTP, JIRA, ALM11 or equivalent
• Experience in working in continuous integration environments
• Experience of working across financial services
• The test execution will require database knowledge with SQL, file formatting & editing (TXT, XML), UI validation focusing on Client Experience
• You will design, develop and implement test conditions and scripts using the detailed business requirements document provided by the business analysts. Work with business and technology leads to identify the appropriate data for testing, and prepare that data for the test cases
• Reconcile test results from different tests and different groups. Assess readiness and deviation of product/project performance based upon test results and product specifications
• Develop and maintain close and effective working relationships with the IT and business communities
• Review and analyze requirements as part of a project team, work with internal and external resources to understand the system under test, develop high-level and detailed test plans, and manage and participate in testing activities
• Create and maintain automated and manual test scenarios/scripts designed to documented standards, model automated test cases against documented test cases, provide a gap analysis of automated vs. manual test cases, and document specific validation criteria within each test case and how automated test cases relate to the documented test script specifications
• Direct, coordinate, and monitor testing execution to ensure accurate and timely completion of testing activities, including training and/or mentoring of QA Specialists that will be executing test scripts as well as review of PLC documentation explaining what was tested, how it was tested, and what the results were
• Apply appropriate automated technologies to meet the short- and long-term goals of the testing team utilizing programming languages such as VB and C# to maintain and update testing software
• Assist in creating and documenting Quality Assurance and Testing standards to be used ongoing in projects and participate in testing post mortems to determine better practices and new opportunities for the department
• Stay current with tools and technologies and bring new ideas and methodologies to the team
• Produce Code Compliance Reports based on the results of code scans to enable management to make PCI-related remediation decisions

Quality Assurance Analyst Hillsboro Resume Examples & Samples

• Write test cases or test scenarios that align to business requirements, functional specifications, release notes, use cases and/or user stories
• Identify, investigate, report and track defects to resolution
• Participate in multiple concurrent testing efforts
• Assist with departmental documentation as needed
• Provide input to Test Approaches, Test Plans and Release Findings according to department standards
• Ensure effective and continuous communication (both written and oral) takes place between QA and other departments at Umpqua Bank
• Ensure accurate, timely and tested releases are implemented into the production environment
• Develop an understanding of Umpqua business applications and system components
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned
• Bachelor’s degree or relevant equivalent work experience
• Generally 1 – 3 years financial or banking experience
• Experience working with technology teams in a testing role
• Ability to work on multiple tasks concurrently
• Ability to train and present to small and large audiences or has the interest in learning to train and present
• Bachelor’s degree required
• Minimum 4 years of software testing experience required
• Minimum 5 years of Microsoft Office software experience required
• Responsible for Automation Testing solutions across Data warehouse projects
• Provide leadership to automation team for DW projects
• Define Automation strategy and Plan
• Identify potential areas to Automate which would result in value addition to the projects
• Create Automation Scripts for the identified automatable test cases
• Responsible for on-time delivery of high-quality code
• Automating System test / UAT test scripting and execution
• Support QA phase by developing test scripts and by managing Q/C
• Identify efficiencies and ways to improve Automation testing processes
• Works with various other team members, including DBA's, ADs, QA Leadership and Business Analysts
• Minimum of three years of work experience in Building Automation frameworks and Automation tool such as QTP, LISA
• Minimum of two years of work experience using Informatica or similar ETL technology
• Experience with scheduling jobs on CRON and using a scheduling tool like Control-M
• At least 3 - 5 years Q/A experience required in Data Warehouse and BI environments
• At least 3 – 5 years of experience with DW/BI tools like Informatica
• At least 3 – 5 years of SQL coding
• At least 3 – 5 year of experience with Teradata Tools and Utilities (TPT, FastLoad, MultiLoad, TPump, FastExport, BTEQ)
• At least 2 – 4 years of Informatica Performance tuning experience required
• At least 2 – 4 years of Unix Shell Scripting experience required
• At least 2 – 4 years of Building Automation frameworks
• Good analysis skills in order to aid in trouble shooting and problem solving

Automation Quality Assurance Analyst Associate Resume Examples & Samples

• Testing Tools: QTP, Selienium, Junit, Sonar, SOATest
• Server: Tomcat, Apache
• Language: JDK, HTML
• Database: Oracle, PLSQL,
• OS: Unix, Shell Scripting, FTP
• Source control - Subversion (preferred), VSS, Clearcase, PVCS
• 9-12 years experience as a full time developer with exposure to the essential skills listed above in testing web applications and integrating with databases
• Preparing test plans and performing system testing
• Must be familiar with the full project lifecycle, for both development and support projects, including estimation
• Demonstrable ability to work in a highly energetic, multi-faceted, international environment showing ability to quickly assess technical challenges and respond appropriately
• Experience in working on projects with demanding timescales
• Should keep abreast of current industry trends and be able to bring industry standards and best practices, lessons learned to the project
• Strong communication skills as this individual will need to work closely with clients, users and managers
• Good team player, gets on well with others and able to work with people of different skill levels
• An understanding of quality and process improvement
• Organized person who is able to keep track of issues & requests and ensure proper follow-up and closure

Quality Assurance Analyst Dac Blr Resume Examples & Samples

• Identify & document test requirements from specifications & design documents, map test case requirements and design test coverage plan in test strategy document
• Testing Data Warehouse applications developed in ETL & BO tools and Oracle on Unix/Linux servers
• Analyze test results, identify discrepancies and clearly document and report defects
• Timely escalation of Issues affecting testing & project timelines
• Work with the end user community to assemble and input requirements into Saks Application Lifecycle Management toolset (ALM)
• Design, develop and execute tests to validate the requirements within ALM
• Work with the end user/s and development teams to remediate defects
• Assist with the creation and use of standard QA reporting metrics
• Assist with the execution of performance and load management scripts within Saks HP LoadRunner product and the creation of automated scripts within Quick Test Pro

Cib Equities Ras Quality Assurance Analyst Associate Mumbai Resume Examples & Samples

• Automate and maintain regression test suites using C#/Specflow, Java/Selenium framework
• Work with subject matter experts and technical development leads to define and execute testing strategies
• Automation frameworks design using - C#/Specflow and Selenium/Java
• Excellent analytical/problem-solving skills
• Proactive, self-motivated and flexible with a positive attitude. Capable of ‘thinking outside the box&#8217
• Knowledge of GIT/Stash repo

Quality Assurance Analyst Associate Resume Examples & Samples

• Knowledge in the Securities Industry and market data, especially Prime Brokerage and Margin Business
• Experience with implementation and administration of Jira/MQC for defect tracking, test case creation
• Proficiency in data analysis and design of reconciliation reports
• Working as part of a global team
• Working closely with the Technical, business and test teams to define and scope environments required for key Investment Banking software
• Working with various teams to provide environment (Unix/Sybase) support
• Engaging with 3rd party teams to resolve (often) complex issues
• Working closely with the Team Lead to plan effort on projects, across geographies
• Solid support experience
• Strong analytical skills with the ability to provide recommendations for process improvements
• Unix experience, Shell scripting skills, SQL skills
• Proven ability to understand and interpret complex business systems
• Proven ability to understand the technical integrations of systems
• A meticulous & thorough approach to work balance with a strong focus on hitting deadlines
• Ability to document and manage procedures and procedural change to maintain cross-region knowledge
• Excellent communication skills, with ability to work with colleagues at all levels
• Node.js experience
• Project Management/Co-Ordination experience
• Control M / Geneos
• Excellent functional testing experience with a proven track record in delivering manual testing on time to budget
• Excellent communication skills with experience of status reporting to QA Manager
• Excellent organizational skills with demonstrative experience in managing own workload & complex execution plans
• The ability to self-govern, to be flexible, to prioritize and manage their own time to meet sometimes tight program deadliness
• Attend all design walkthrough's and review all Mainframe design documentation, ensuring that functional requirements standards have been considered and identify and raise any functional issues
• Working closely with our automation engineers to remediate manual testing effort
• Providing test data validation and support to our business partners
• This role could grow into a Test Strategy and Test Planning role as the individual gains more knowledge about the application and our team's testing approach and tools
• Recent College Degree in Engineering or Management Information System (MIS) related field
• The SAP functional analyst is expected to have expertise in General Ledger, AR, AP modules with a good understanding of SAP CO module and its components
• Nderstanding the various Testing processes and terminologies
• Designing, developing, and testing SAP functions
• Engage in Requirement Analysis and Review. Provide recommended solutions to users and management for requested system and process changes
• Design, configure, and test core FI/CO modules which include writing test strategy, plan, test cases & perform end to end testing,
• Act as an SAP FI analyst resource supporting Integrated System Test, User Acceptance Test, data conversion testing, implementation, and Go-Live support
• Document, maintain and update system-level customizations as well as training documentation
• Additional responsibilities include batch processing of SAP GL batch interface files, perform GL PC uploads, process outbound extracts, prepare test environment based on project requirements & resolve testing defects
• B.S. or B.A. in Information Systems, Accounting, Finance, or a related field preferred. Will consider associate degree if candidate has 6+ years of SAP experience in the role of SAP FICO analyst
• At least 6+ years of experience with SAP application support and 5+ years of direct SAP FICO configuration
• Solid understanding of Accounting and Corporate Finance functions
• US Citizen or Green Card holder
• Testing experience including scripting, execution, and defect resolution
• Excellent communication skills, both oral and written a must
• Work well with teams or in a team environment, with the ability to work independently
• Experience in the Financial Services industry a plus
• Understand automated job scheduling concepts a plus
• Understand basic UNIX commands a plus
• Assist Quality Assurance manager with implementation of Credit Suisse’s AML Quality Assurance program through testing and documentation of the effectiveness of AML controls
• Conduct in-depth Quality Assurance Reviews (“QARs”) of key AML functions within the Americas region
• Analyze results of QARs in an effort to identify trends and opportunities for program enhancement
• Ensure any deficiencies found during the QARs are remediated and documented
• At least one year of experience working within an AML (may include Anti-Corruption, Anti-Fraud, and/or Sanctions Compliance) and/or Internal Audit function preferred
• Experience working within large financial institution preferred
• A high degree of accuracy and attention to detail
• CAMS preferred
• Contributes to test planning, test preparation and scripting, and test execution according to defined best practices, standards and procedures
• Monitors adherence to established test standards and procedures
• Build up the necessary domain knowledge to perform the quality assurance task
• As a Quality Assurance Tester, you will be responsible defining the test cases for function and system test phases along with supporting Test plans and test execution
• Develop test cases based upon business requirements and processes, in line with defined workflow's and use cases
• Will be responsible for conducting peer reviews of test cases to ensure all requirements are covered
• Responsible for s/w testing, defect management, preparation of statistics and reports on code quality
• 3 - 5 years of good experience on testing concepts and Testing methodologies and QA Process
• Experience on HP NonStop Servers and well acquainted with Pathway, Enscribe, SQL-MX, TACL, FUP utilities and Version Control system
• Experience creating Test Plans and Test Cases
• Review Business Requirements or use cases to understand testing requirements
• Proficiency with HP tools - QTP and Quality Center, BPT
• Experience on Oracle DataBase
• Creation of test data needed for testing
• Proficient in Quality Assurance Methodology
• Proficient in Software Development Lifecycle principles
• Background of OSS on HP NonStop Servers
• Proficient communication

Cib Equities Tm Quality Assurance Analyst Mumbai Resume Examples & Samples

• Strong understanding of risk management of financial derivatives and securities
• Testing estimation, scheduling and reporting progress
• SQL, UNIX/Linux and message based testing
• Strong time management skills; efficient at multi-tasking and able to work under pressure
• Strong background of understanding end to end lifecycle of financial products (Equity derivatives or other derivatives) including: pricing, trade capture, confirmations, legal entity flows, accounting and regulatory requirements
• Testing tools – QC; QTP; TestComplete; Selenium (desirable)

Quality Assurance Analyst / Months Contract Resume Examples & Samples

• Perform independent validation activities for Corporate, Premium Banking & Financial Institutions clients recently on-boarded and
• Work closely with the KYC team and other relevant operations team to facilitate query closure and knowledge transfer across the teams
• Other ad-hoc duties
• Electronic Trading (Execution core components, Exchange Connectivity, Client on-boarding, DMA, Smart Order Routing - SoR, Algorithmic Trading, Data Analytics etc )
• Flow Sales and Trading (Front Office Sales and Trading Order Management systems and Reporting)
• Risk Management and Structured products
• Middle office Trade Booking and Regulatory
• Compliance Technology
• Shares Services (Architecture group, Shared components and QA)
• Ability to work with developers, business analysts, project managers and business users on a project by project basis
• A commitment to customer service excellence and professional representation
• 6-9 years of Quality Assurance Testing experience
• Understands Software Development Life Cycle and Quality Assurance concepts, metrics, SDLC methodologies and documentation standards (Agile Environment)
• Ability to interact with developers and understand technical design
• Ability to provide detailed analysis of test progress and results
• Working knowledge of web services testing
• Trade/ Custody or Financial industry experience is preferred
• FitNesse, Selenium, Jenkins/Hudson, JIRA
• Understanding of UI test automation (i.e.QTP 10 or above, RIT, BPT framework, TDD/BDD, PL SQL)
• Knowledge of relational databases such as MS SQL, Oracle 9i, 10g and 11g would be preferred
• Strong analytical skills Team-player
• Ability to multi-task effectively and produce high quality work with limited supervision

Quality Assurance Analyst Professional Resume Examples & Samples

• Execute manual testing based on test plans and test cases in order to ensure quality
• Knowledge of financial industry and Prime Brokerage Securities lending business, processes, disciplines and standards
• Understanding of different software development life cycles (waterfall, iterative) and software quality assurance processes
• Strong analytical skills and experience with implementation of Quality Center for defect tracking, test case creation
• QTP Scripting automation of manual test cases
• Work closely with project managers and developers on QA project development
• Minimum 3+ years experience in software quality assurance
• Demonstrated ability to read through requirement and design documentation and identify test scenarios for functional testing for OPT CTO applications
• Demonstrated ability to write quality test scenarios
• Experience performing in Manual & Automation test execution
• Relevant IT/quality assurance work experience
• 5+ years work experience in software testing
• Understanding the various Testing processes and terminologies
• B.S. or B.A. in Information Systems, Accounting, Finance, or a related field preferred. Will consider associate degree if candidate has 3+ years of SAP experience in the role of SAP FICO analyst
• At least 2+ years of experience with SAP application support and 2+ years of direct SAP FICO configuration
• Identify and record business needs, recommending business priorities, and advising business on options, risks, and costs versus benefits
• Help shape the vision of longer-term requirements
• Communicate business priorities to the technology development teams in order to drive effective business solutions
• Facilitate requirements, data mapping and design sessions with business and IT
• Document mapping data and functional requirements
• Provide input to the development of use cases
• Create QA test strategy/test plan to ensure cross impacts have been identified and new functionality is understood by our partners
• Write and execute test scripts out of ALM
• Own and manage QA defects by working with Dev and Product partners to resolution
• Contribute to continuous improvement and proactively support knowledge sharing
• Manage day to day workload to meet milestones and critical dates
• Familiar with the Agile methodology
• Self-starter with ability to prioritize and multi-task
• Identify and engage key downstream IT, Business and Project Management partners
• Bachelor's degree in related technical/business area or related work experience
• At least 3 years experience in Treasury Management
• Experience in conducting business requirement gathering sessions
• Experience in producing business and/or technical functional documentation
• Experience in producing complex data mapping or integration documentation
• Experience in Treasury Services, File Management and/or Global payments
• Knowledge of software development life cycle principles and deliverables
• 5+ years of experience working with developers, project and release managers
• Ability to work independently, as well as in a team setting
• Ability to manage BSA deliverables and participation for multiple projects
• Business Analysis - Advanced
• Data Mapping – Advanced
• Quality Assurance Testing – Advanced
• ALM (Application Lifecycle Management QA tool) – Advanced
• Microsoft Word, Excel, Visio – Proficient
• Writing SQL queries - desired
• Web-Based application experience – desired
• Mainframe application experience – desired
• Wiki experience – desired
• JIRA experience – desired
• Experience with Mobile devices (android and/or apple) – desired
• Communication (written and verbal) — Advanced
• Results Delivery - Advanced
• Firm/Business Knowledge – Advanced
• Industry Acumen - Advanced
• Influence/Persuasion - Advanced

Quality Assurance Analyst / Tester Resume Examples & Samples

• Manages the QA effort for multiple projects or releasesand is responsible for providing estimates, project plans, and resource plans for the QA effort on the project or release and is accountable for all work product of their team
• Identifies areas for improved testing efficiencies, test automation and facilitates implementation of automated test scripts. Has significant interaction with internal customers
• Interpersonal leadership and influencing skills and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources
• Develop testing processes and approaches according to
• JPMC Chase, and Six Sigma/CMM standards
• Assist developers and technical support staff in identifying and resolving problems
• Facilitate resolution and communication of cross application/organization architectural issues and decisions
• Seven years of prior IT experience, including at least five years related QA experience preferred
• B.S. in Computer Science, MIS, Business Administration, or Finance or related field
• Excellent oral and written communication skills and works well in a collaborative team environment
• Ability to decompose requirements into detailed test cases for functional and regression test execution
• Understanding of software testing types and methods, which may include White, Black and Gray box testing; regression, negative, system, unit testing, etc
• Must be able to work in an iterative development cycle and complete all test planning, test casing and test execution within a two week iteration cycle
• Strong SQL database experience including the ability to create queries to validate data integrity and other data constraints
• Experience with Microsoft’s Test Manager or Quality Center preferred
• Minimum five years of quality assurance testing work experience
• Experience writing detailed test plans and test cases based on functional specifications
• Ability to learn functional capabilities of an application and leverage knowledge against new functional changes to understand application impacts and testing implications
• Working knowledge of test planning, execution and defect management principles
• Experience creating test data/files for batch environment
• Solid understanding of QA process methodology and its deliverables
• Working knowledge of Software Development Life Cycle – key deliverables by phase
• Experience with HP Quality Center / Application Lifecycle Management (ALM) and MS office tools
• Attention to detail and commitment to follow-through on issues
• Possess analytical/problem-solving and detailed-oriented skills
• Data conversion testing experience
• Experience working with onshore and offshore resources
• Experience execution automated test scripts
• Projects worked and value returned to business from projects
• Concepts of front-end, middle-ware and backend testing. Identify where their experience exists. QC Experience & defect life cycle management
• Technically good on the technologies worked/used
• QC experience & defect life cycle management
• Scenario-based situations encountered

Quality Assurance Analyst Manual Resume Examples & Samples

• Ability to work as part of the QA team and share knowledge and experience
• Be capable of performing QA testing across multiple platforms
• Document creation and management
• Excellent analytical, verbal and written communication skills

RAS Quality Assurance Analyst Resume Examples & Samples

• Automate and maintain regression test suites using Java/Selenium framework
• Design and implement tools and utilities to automate QA processes
• Automation frameworks design using - Selenium/Java
• Confidence in communicating internally at all levels; candidate will be dealing with a number of diverse technology teams on a daily basis who are both business and technically sophisticated
• Testing tools - HP ALM, Jira
• Knowledge of Financial and Banking applications – Equity and Derivatives
• Application development experience will be an added advantage
• BA/BS degree in Computer Science or equivalent discipline such as Business Information Systems, Computer Engineering, Science or Mathematics
• ISEB/ISTQB qualifications
• Planning, executing and coordinating test activities
• Proven experience in all aspects of functional, integration and regression testing
• Able to design & build BDD / TDD Style test scenarios & develop story files for our automated Continuous Integration Framework
• Experience of Selenium, JBehave or similar tools
• Hand on experience of ALM / HP Quality Center, Jira
• Hands on experience of UNIX, SQL
• Design and execute test scripts
• Experience working with resources in a global workforce environment is preferred
• Excellent listening, presentation, and interpersonal skills as well as written and oral communication skills
• Exposure to automation of manual functional test cases running in a Continuous Integration framework (CI)
• Experience of financial services industry or similar
• 5+ yrs of QA experience
• Automated testing experience/exposure with BDD/TDD in an agile or iterative environment using JBehave or Selenium
• Experience working with Continuous integration tools e.g. Jenkins
• Working knowledge of VQC/ALM for test planning, execution and tracking
• Strong Automation experience using tools such as JBehave, Selenium, QTP
• Assist senior QA member or Lead in identifying test scope, test risks, and test methodology approaches
• Software Requirements: Must be experienced with SQL and Linux/UNIX with some knowledge in OOP concepts and familiar with Java/C++
• Experience with messaging protocol(s)
• Experience with Test Automation as well as manual testing
• Good problem determination skills that help lead to problem resolution
• Experience: Typically 1 - 2 years of progressively more demanding work experience. Candidate must have demonstrated a successful testing career progression
• Experience in Functionality testing, Database Testing, GUI testing, System testing, Ad-hoc testing, Regression testing and E2E testing
• Experience in Black box testing with a complete QA cycle - from testing, defect logging and verification of fixed bugs
• Extensive experience in Functional testing, Integration/System testing, Regression testing and User Acceptance testing
• Knowledge and experience working with and supporting the development of an overall Test Strategy and tailored Test Strategy for each release
• Understand test Data required to execute the test. Defines the test data characteristics and reviews with tester/requestor and creates and validates the test data for all phases of testing matrix
• Versatile team player with excellent analytical, presentation and interpersonal skills with an aptitude to learn new technologies

Tradebook Quality Assurance Analyst Resume Examples & Samples

• Testing of mainly the Tradebook FX trading platform (but also other asset classes)
• Reviewing of Business Requirement Specifications
• Close working partnership with Research and Development during all phases of the test and release cycle
• Extensive VeriFIX knowledge and scripting skills
• Strong financial market understanding of the FX/Equities/Futures asset classes
• 3-5 years of Quality Assurance experience in the financial sector
• Bachelor's degree or Advanced degree
• Excellent problem solving and multi-tasking skills, with a creative and flexible attitude
• Experience with algorithmic testing
• Knowledge and experience with JIRA platform, AGILE and SCRUM principles
• Programming experience and knowledge a plus
• Scripting language Python/PERL/Shell skills a plus
• Creates plans to test features, including functional tests, performance tests, workflow tests, install tests, globalization and security tests
• Collaborates with the automation lead developer to write test scripts that increase our automation coverage
• Manually executes test plans to find defects in features or products. Isolates and confirms defects and works with development to prioritize defects and fix them
• Writes test cases based on real production work, to test individual functionality or entire program
• Participates in team meetings throughout the product development life cycle
• Uses knowledge of product and users to provide feedback to Product Management regarding severity and customer impact of defects on report in order to prioritize for fix. May contact customers directly in order to collect feedback or resolve product issues during the beta cycle
• Knowledge in scripting language
• Knowledge of TestRail, GitHub and Selenium
• Experience with Shotgun
• Experience in web app and/or database testing
• Knowledge of Windows, Mac OS X and Linux
• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving problems (analyzing alternatives, risks and benefits)
• Working knowledge of ALM for test planning, execution and tracking
• Hands on experience of UNIX, SQL, ALM / Quality Center, Jira
• Execute test scripts
• Solid understanding of the Software Development Life Cycle (SDLC)
• Strong knowledge of HP Quality Center or similar tools
• Knowledge of financial services industry or similar
• Demonstratable working knowledge of QA processes, disciplines and standards
• Collaborate with the project managers, business analysts, and developers to determine the scope of the testing effort and testing resource requirement resulting in plans, schedules, and implementation of small scale testing projects
• Create test plans and test cases in accordance with UMB QA Methodology
• Coordinate and lead UAT testing for small scale testing projects
• Perform manual and automated testing (functional, regression, integration, security) of applications for conformance to stated requirements and company standards
• Assist QA Analysts in testing on large projects/programs
• Own testing approach and schedule. Identify the root causes of defects or delivery failures and own the definition of remediation plans
• Communicate status of testing to management and project team
• Demonstrates proficiency with defect tracking and testing tools
• Demonstrates outstanding soft skills (servant leadership, team building)
• Demonstrates strong verbal and written communication skills (extensive reports, processes)
• Demonstrates strong interpersonal skills to work across all levels of the organization (management, technical and business constituents)
• Demonstrates familiarity in writing test scenarios and execute testing
• Knowledge and understanding with test management ALM tool
• Exposure to one or more of the following: Banking, Treasury Management, Cards, Check or ACH Processing
• Proficient in test automation principles and frameworks
• Intermediate knowledge of LISA automated test tool is required
• Experience with LISA virtualization is preferred
• Intermediate knowledge of Selenium web browser automation tool is preferred
• 5+ years of Quality Assurance / Control experience
• Knowledge of software development life cycle principles and quality assurance methodology
• 3-5+ years of experience working with developers, project and release managers
• Experience writing test strategy and test plan documents
• Banking knowledge, especially transaction processing, is a plus
• Quality Center / HP ALM - Complete exposure
• Microsoft Word, Excel
• Unix user experience is required
• Mainframe testing experience - Preferred, Not Required
• Automation Script Execution, LISA - Required, Selenium is Preferred Not Required
• Web-Based testing experience - Preferred, Not Required
• Automation Script Creation using LISA – Required
• LISA virtualization for web services, MQ, JMS
• Automation Script Creation using Selenium – Preferred; Not Required
• Communication (written and verbal)
• Problem Management
• Results Delivery
• Firm/Business Knowledge
• Industry Acumen
• Influence/Persuasion
• Accurately record defects and create defect status reports
• Assist with pre and post production support activities as needed
• Assist with the creation of function requirements documentation
• Collaborate with Business Analysts to understand functionality
• 3+ years system testing experience (functional and integration), preferably testing web-based applications
• 2+ years business analysis experience
• Good communication skills (verbal and written)
• Proficient in MS-Project, MS-Excel, MS-Word, MS-PowerPoint, HP Quality Center, HP QTP, HP LoadRunner, Selenium
• Bachelor degree in computer science, information technology or other technical or related field or equivalent knowledge

Manual / Automation Quality Assurance Analyst Resume Examples & Samples

• Automated testing experience/exposure with BDD/TDD in an agile or iterative environment using QTP/Selenium
• Working knowledge of Jira filters and dashboards
• Hands on GUI testing experience
• 2) Collate and prepare test data
• 3) Execute functional tests and End-to-End testing
• 4) Develop and Execute tests for maximum coverage
• 5) Detect and track defects during the product testing phase
• 6) Conduct testing in collaboration with the development team
• 7) Deliver functionally sound products
• 8) Apply effective testing techniques
• 2 years cumulative manual testing experience
• Comprehension of required loan documentation i.e. Appraisals, title products, flood certifications, trusts, car titles, bills of sale, etc
• 3 to 5 years previous banking experience required with Consumer Lending experience preferred
• Loan documentation preparation knowledge is preferred, as well as knowledge of the entire consumer lending process
• Solid working knowledge and ease of usage of standard office equipment (i.e. computers, phone systems, fax machines, copy machines, printers, etc.)
• Solid working knowledge of MS Word and Excel required
• Time management, organization, attention to detail and multi-tasking skills
• Ability to deliver extraordinary customer service

Quality Assurance Analyst Call Centre Analytics Resume Examples & Samples

• Perform analysis of query results and provide findings, trends, opportunities, and recommendations by
• Reviewing calls isolated through queries and providing detailed synopsis of those calls
• Performing ad-hoc analysis and deep dives by listening to calls and creating additional queries when necessary to provide further insights on emerging trends/issues or opportunities
• Performing analysis of query results/trends and compiling information
• Supporting the development of new and meaningful reports, analysis models, presentations, documentation and analytical materials that heighten the understanding of key business drivers to provide Scotia iTRADE (SiT) decision makers with accurate and relevant information
• Ensuring the timely and accurate delivery of findings and reporting
• Identifying opportunities to streamline and combine existing reporting
• Proactively conducting research and analysis to recommend creative solutions to complex call quality assurance, audit and compliance issues identified
• Partner with various internal and external contacts by
• Participating as a project resource as assigned, providing counsel and direction to project teams as a subject matter expert
• Assisting and providing backup support for the Business Analyst Speech Analytics
• Assist in developing and enhancing call queries to deliver results that support the implementation and ongoing management of Trading & Client Service’s call quality assurance program by
• Developing, testing and implementing queries by leveraging the Nexidia Speech Analytics product suite
• Developing queries that meet the call quality assurance, audit and compliance requirements
• Conducting internal and external research, utilizing SiT product and service data/metrics/patterns, business intelligence, client and industry data to support the development of queries
• Analyzing opportunities to optimize the effectiveness and efficiency of the Speech Analytics technology and provide full recommendations with supporting documentation
• 1-3 years of related quality assurance experience is a MUST
• Expert knowledge of Microsoft Excel & Access
• Previous experience and/or knowledge database management, building reports and query building/programming
• Execute and continually refine process for review of transactions for loans in a flood zone including origination, trigger events, policy renewals, lender placement, vendor quality monitoring, and remaps to determine quality in terms of compliance with regulations and company policy
• Support business operations by partnering with various lines of business to confirm exceptions, determine root causes and drive control enhancements
• Review quality assurance reviews completed by internal analysts for accuracy
• Complete quality assurance reviews and serve as backup to internal analysts
• Collaborate with lines of business to validate that observations identified by internal analysts are remediated within established deadlines
• Update workflow tracking database as applicable to insure data integrity and accurate reporting
• Bachelor’s Degree or qualified work experience required
• Insurance expert with specific experience in commercial property, casualty, and flood insurance
• Understanding and working knowledge of flood insurance regulatory requirements including calculation of insurance requirements, required timing and content of notifications, policy renewals, and lender placed policies, and insurance cancellations
• Specific experience in Compliance with Flood regulations preferred
• Thorough understanding of flood insurance, Biggert-Waters and flood insurance regulations with which lenders are required to comply
• Must understand Actual Cash Value, Replacement Cost Value and be able to calculate Insurable Value based on statutory and bank requirements
• Ability to analyze complex blanket insurance policies and confirm coverage is sufficient and compliant with bank policy and regulation
• A functional understanding of real estate lending and associated loan documents is strongly preferred
• Working knowledge of lending operations processes and internal controls
• Certification (CPA, CIA, CPCU, NARM), a plus
• Specific experience with a Quality Review Program, a plus
• Excellent communication, presentation, analytical and problem solving skills
• Detail-oriented with a strong emphasis on quality
• Proficiency with standard MS office products including Power Point, EXCEL and use of databases for accumulation and reporting on large amounts of data
• Opportunity to work closely with the Regional APAC Manager
• Assist Quality Assurance Regional managers with implementation of Credit Suisse’s AML Quality Assurance program through testing and documentation of the effectiveness of AML controls
• Conduct in-depth Quality Assurance Reviews (“QARs”) of key AML functions within the APAC region
• Prepare summary results of QARs into targeted Management Information (MI) reporting presentations
• Other general AML responsibilities, as needed
• Bachelor’s Degree required; (in Finance, Law or Economics), Master’s Degree preferred
• Awareness of UK AML/ anti-corruption regulatory and legal framework
• At least 3-4 years of experience working within an AML (may include Anti-Corruption, Anti-Fraud, and/or Sanctions Compliance, Client Identification) and/or Internal Audit function required
• Experience working within large financial institution, Exchanges or Regulators preferred
• Proactive and energetic
• Strong analytical skills, ability to challenge required
• Strong desire to drive change where standards fall below those required

Operations Quality Assurance Analyst Resume Examples & Samples

• Analyze and prioritize testing needs to validate the core functionalities of the different components deployed, always in an operational perspective
• Create test checklist and scenarios (test plan, smoke tests, sanity tests, health-check)
• Define testing procedures (which test, when, etc.)
• Provide feedback to the Operations Team on test results (reports)
• Carry out all other related tasks
• Knowledge of Windows OS (7/Vista/XP)
• Knowledge of http, IIS, databases, web services and networking infrastructure material
• Ability to produce professional documentation
• Expert in Automation strategies and methodologies
• Techno- Functional role, working primarily within the QA regression and automation team
• Identifying automation opportunities, designing and implementing automation solutions
• Identifying critical, high pay-off automation strategies and prioritized implementation efforts
• Provide ROI metrics, in support of planning , tracking and managing automation
• Proficient in multiple Automation technologies; (inclusive of experience in implementing the HP toolset -BPT, QTP)
• Quality Assurance experience with a thorough knowledge of software development life cycle principles and methodology
• Excellent attention to detail with outstanding communication skills, both written and verbal (in 1-2-1 or group situations)
• A self starter who can adapt and respond effectively to changing requirements and priorities, working well with others to achieve common goals
• Has strong organizational and time management skills and is able to effectively multitask

Market Risk Management Quality Assurance Analyst Resume Examples & Samples

• Minimum Standards, Front Office Interactions and Unauthorized Trading
• Management Controls in MICOS (Monitoring of Internal Controls System) and Sarbanes-Oxley (SOX)
• Pre Trade Approvals (PTA) and New Business requirements
• Trading Floor Seats and Offshore Office Locations

Americas Regional Quality Assurance Analyst Resume Examples & Samples

• Responsible for the execution of the firm’s Resiliency QA Program for the region, which encompasses reviewing the QAs completed by LOBs and Corporate Functions and performing sampling QAs on selected plans and BIAs
• Partner with GRCM Regional, GRCM Relationship Managers, GRCM Governance, and resiliency partners in the LOBs and Corporate Functions to refine and strengthen the overall QA program
• Understanding and interpreting GRCM policy and standards, particularly the Resiliency Planning and BIA Standards and the Recovery Strategy Guideline
• Integrating existing QA approaches and frameworks (e.g., LOB methods, RCSA, etc.)
• Assisting in the development of standardized QA formats to expedite execution and enable local adoptions
• Improving the coordination and integration of QA into annual plan review and approval
• Ensuring a regional view and prioritization of GRCM QA sampling
• Executing QA on a sample of QAs done by LOBs and Corporate Functions
• Providing input in the revision of GRCM policy and standards regarding QA
• Providing input into the QA guideline requirements and tracking metrics
• Developing and maintaining key QA metrics and reports to identify design/execution gaps in resiliency plan and potential remediation strategies
• Provide subject matter expertise, advice, and support on Resiliency Planning
• Professional business/operations experience with demonstrated career progression (7+ years), with at least 3+ years in a risks/controls related role (e.g. audit, resiliency, operational risk) along with practical business continuity planning experience
• Familiarity with resiliency standards (e.g., ISO22301) and regulatory requirements (e.g., FFIEC Handbook, Interagency White Paper, etc.)
• Full understanding of the business continuity lifecycle from risk assessment and BIA, strategy design and plan development through to testing and maintenance
• BA (or equivalent) degree required
• Experience in participating global/regional initiatives and in organization matrixes
• Effective communication and executive presence; ability to present key messages to management
• Strong logical, analytical and quantitative mindset and skills
• Opportunity to work closely with the Regional EMEA Manager who is based in London
• Conduct in-depth Quality Assurance Reviews (“QARs”) of key AML functions within the EMEA region
• Ability and willingness to work in EMEA shift
• Communicate effectively to aid in client and timeline expectations
• Be able to maintain enthusiasm of the team and promote a positive atmosphere when looking for or preventing problems
• Display people judgment skills for hiring and keeping skilled personnel. Identify tasks, those responsible for tasks and labor requirements
• Understand the software development process/life cycle and how it can fit into the business approach and goals of the client
• Set schedule estimates, timelines and milestones
• Qualified candidates have at least five years of expert-level quality assurance experience and experience in all of the following areas

ESB Quality Assurance Analyst Resume Examples & Samples

• We currently have a Quality Assurance(QA) Analyst position opening in the Enterprise Service Bus(ESB) team within the Solution Delivery organization. The ideal candidate will have a passion for software quality and be responsible for the quality assurance testing of integration services developed for the ESB platform
• In this important role you will
• Analyze integration requirements, design documents for completeness and testability
• Collect requirements to create test cases and procedures for manual testing and automation scripting
• Develop test plans, test scenarios, test cases, test data and test scripts for different types of testing activities
• Create and/or coordinate the implementation of test environments
• Participate in reviews of test case coverage, test case design and script design
• Develop test automation scripts along with maintaining and enhancing the automated test framework supporting a continuous integration environment with automated smoke and regression testing
• Develop test scripts for automated smoke and regression testing
• Maintain and enhance the automated test framework supporting a continuous integration environment
• Execute, monitor and analyze test cases creating test reports, metrics and logging defects
• Support the identification and debugging of software defects and champion the resolution of bugs and issues
• Ensure high test and code coverage, maintainability of scripts, reliability of equipment, and overall robustness of environment and solution throughout the entire development product cycle
• Continuous support of overall software quality and testing with continued refactoring of scripts and test cases as required and enhancing test coverage (system, performance, interoperability, stress, negative testing)
• 5-7 years of QA testing experience
• 2 or more years of experience in testing real time integration services (web services, messaging)
• Administrative/Technical Skills/Other Information
• Strong experience in software testing methodology, SDLC, test development, test execution and automation development in an Agile software development environment
• Experience with test case management and defect tracking tools (Jira, Quality Center)
• Knowledge of common operating systems and their utilities(Windows, MACOS, Linux, VMWare)
• Basic understanding of database platforms
• Strong background with scripting and development languages (Groovy, javascript, shell scripting)
• Experience with automation tools ( SoapUI and Jmeter)
• Understanding of continuous build and integration environments (Jenkins)
• Understanding of source control and development tools (SVN, TFS)
• Solid understanding of integration platforms
• Experience working with WebMethods Integration Server or Layer 7 is a plus
• Strong interpersonal, writing, and communication skills
• Strong analytical and troubleshooting skills
• Background in Banking is preferred
• Minimum 5 years of Quality Assurance testing experience
• Minimum 3 years of automation experience (HP QTP tool or likewise tool)
• Extensive years of experience in developing Test Plans, Test Cases and Automation Test Script development
• Proficiency with test management tool (HP Quality Center/ALM) and automation tools (such as HP QTP, Load Runner)
• Extensive experience in Functional testing, System Integration testing, GUI testing, Ad-hoc testing, Regression testing and E2E testing
• Review and understand the business requirements and design specifications
• Interact extensively with team members to understand application functionality and scope
• Manage the quality outcome of application hence ensure the deliverables meet the business requirements with no serious defects
• Develop overall test automation strategy and test automation estimates for the program portfolio and plan the effort and strategy required for each application/project based on the development approach and timeline
• Responsible for creating scripts to compare and validate data results from testing and identifying scenarios for automation
• Responsible for converting manual test scripts to automated test scripts
• Responsible for set-up and maintenance of pre-production execution environments on physical and virtual (VMware) desktops and development of batch scripts using VB Script to facilitate the setup of test environments in which to execute automated test scripts and reporting of test execution metrics; verification/validation and tracking of defects in various release/iterations analysis and validation of automated regression test script results
• Responsible for setting up data, tools, and databases to support integrated test environments and writing SQL queries wherever required for database testing
• Work with the development team to understand how changes in the software product affect maintenance of test scripts and the QA automated testing environments and also to ensure that issues/defects are dealt with in a timely and professional manner
• Develop and maintain any of smoke, functional, and regression tests to ensure code is functioning as designed
• Hands on experience in in BPT framework, features and advantages
• Hands on experience in using Automation Frameworks
• Hands on experience in developing
• 5 - 7 years of practical Quality Assurance experience (EX: designing and executing test strategies and test plans)
• Business Process Modeling and analysis techniques including production of Use Case Models, detailed Use Cases, Activity Diagrams, State Diagrams and Logical design Models
• Experience with Application and Database testing
• Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audience
• The ability to shift perspective from high level 'Big Picture' to low-level detail
• Self confidence and authoritative manner without being over bearing
• 5 to 8 years practical experience with banks or large MNCs with
• Core Java and related technologies framework like Spring
• JMS, Webservices, MQ, ESBs (Mule)
• Data Modeling
• XML,XSLT,XSD & XQueries
• Experience with Unix/Linux environments and scripting
• Test tools like JUnit, Fitnesse
• Performance analysis and tuning accross system boundaries
• Good understanding of design and development patterns and anti-patterns
• Ability to drive the quality coding and hands on experience with tools such as Sonar, Checkstyle, PMD, FindBugs
• Thinking creatively and solving problems simply, not always through technology
• Working with people of different skill sets in a cross-functional team, accross locations
• Being self starter, driven and able to take initiative and work with minimal supervison
• Building real and lasting relationship with your team and extended partners
• Sharing knowledge and learning from others
• Using SCRUM or a related agile discipline/practice
• Focus on working with end users to deliver business value early
• Iterative and incremental delivery
• Emergent design and architecture
• Automated unit and integration testing
• Continous integration, build and automated deployment
• Knowledge of Mark Logic Database
• Create test plans and test cases from Business Requirements or Development Specifications under the supervision of team lead
• Create all required test documentation and evidence
• Manage test environment for applications in your domain
• Raise issues to Development Team and provide status of testing to Product Managers

Mortgage Lending Quality Assurance Analyst Resume Examples & Samples

• Confirmation of complete documentation to evidence legal authority and standing to foreclose
• Compliance with applicable SCRA, RESPA, and FDCPA and state law requirements
• Verification of foreclosure sale bidding instruction calculations
• Evaluation of Foreclosure attorney performance
• Bachelor’s degree in business or finance and/or equivalent education and related training
• Two years of experience in Mortgage Servicing
• Ability to grasp concepts quickly and make sound decisions
• Ability to work independently and seek guidance appropriately
• Excellent organizational and written communication skills
• Three years of experience in Default Mortgage Servicing, preferably Foreclosure
• Two years of experience in quality assurance/control
• Demonstrated proficiency in Mortgage Default computer platforms, such as Mortgage Servicing Platform, LoanSphere applications, etc
• 5-8 Years of Software Testing Experience writing test cases and test scripts
• 5-8 years of test execution
• Strong knowledge of software development life cycle
• Experience using test management tools such as HP ALM (Formerly known as Quality Center) on a minimum 1 project
• Experience doing integrated testing
• Ability to handle work independently
• Ability to manage defects and communicate it effectively to other development team members including documenting and reproducing the defects
• Exposure to software test automation and test automation tools is preferred but not required
• Utilization of test automation and QA tools
• Perform testing of runtime and tools on all platforms using ad-hoc and guided methods for verification of requirements as set forth by the development team, the publisher, and the 1st party console manufacturers
• Reproduce and isolate bugs found by publisher QA and other members of the development team
• Aid in the maintenance of internal and/or external bug databases as needed
• Stable Build Testing - Smoke test code and critical assets prior to release to the rest of the development team. Make determinations based on discovered issues regarding whether or not a given set of code and assets should be released to the rest of the development team
• Crash Report Tracking - Track and report crashes sent by the development and publisher QA teams

Simplified Chinese Quality Assurance Analyst Resume Examples & Samples

• Perform testing assignments with limited supervision
• Document bugs with clear and straightforward reproduction steps and identify similar problems to what is being tested
• Give suggestions and feedback on Blizzard products
• Conduct and adjust testing methods and practices to assess and evolve product
• Design test approach. Select appropriate test tools. Align test cases to requirements and user stories
• Schedule and approve the release of projects into the UAT environment
• In conjunction with the development team, decide where to build automated and manual tests, develop test data, construct and execute exploratory, system, regression, migration, back-end, and user acceptance tests, and determine whether to create any complex environments or any major improvements for the automation frameworks
• Write clear and concise defect reports keeping as a priority the customer experience
• Triage and prioritize defects for remediation, with the development team
• Conduct exploratory testing to find bugs that other testing means would not find during every sprint and drive testing workshops
• Wherever possible, conduct functional test and ensure their readability as well as tests must be maintainable
• Build and design testing for automation
• Stay current on industry best practices to recommend improvements to methodology, test environments and workflow to promote an efficient and cost-effective UAT process
• Collaborate actively with the team
• Embed with development and project teams and infuse quality in every phase of the software development lifecycle by providing continuous feedback from QA standpoint regarding standards, user experience, possible performance issues, and future bugs
• Participate in product design and requirements analysis, work with the team during project planning to accurately estimate work (data creation, test cases/acceptance test design, test execution, framework design/improvements, scripting tasks, setup environments, etc) and scope release deliverables (prioritizing defects and bugs)
• Participate in end user focused testing activities and inform how product needs to be evolved
• Create and execute acceptance criteria based on requirements, assessing usefulness of test cases and adjusting approach where required
• Troubleshoot when problems arise and contribute to their resolution in a hands-on manner when necessary
• Knowledge of test driven development
• Highly proficient in a Unix/Linux environment
• Solid programming skills
• Expert understanding of UAT standards and methodologies
• Good working knowledge of both agile and traditional Waterfall SDLC methodologies
• Fluent with OS/Browser combinations: Windows 7, Mac OS, Android, IOS, IE, Firefox, and Safari
• Ability to supervise business applications testing with Web interfaces, GUI, and green screen emulation in the following environment platforms: Host 4700/3270, IMS, AS/400, Client/Server, Windows
• Extensive understanding of code management, server and applications layering, environment configuration and databases
• Initiate and perform software fault source diagnosis
• Ability to use automated drivers for project testing; able to appropriately assess their value to a particular release and employ them accordingly
• A minimum of 3 years in QAT
• Experience or interest in working in an Agile testing environment
• Testing experience within the financial industry an asset
• Build and maintain regional quality standards in close collaboration with other teams and support QA needs
• Contribute towards the risk assessment for a product
• Evaluation of regional user experience
• Define and execute test cases for web applications based on software requirements and technical specifications
• Analyze testing from the client's perspective; empathy for client use
• Improve the maturity of the regression scripting and execution process
• Works with an open and collaborative style
• Work in an Agile development team required
• Experience developing and creating test cases, test plans and test scripts
• Experience with functional, regression, ad-hoc and Agile testing and extensive software testing
• The ability to create and maintain test plans and test results
• Experience with Web testing
• Experience with Ecommerce
• Bachelor's degree or equivalent work experience
• Self-starter and active learner
• Experience with various testing tools including automation tools is a plus
• Understand and be confident using all aspects of the Pearson VUE’s test driver software including compile and view, candidate simulator and the inspection repository to allow full and detailed checks to be completed on all tasks
• Understand and be comfortable using Pearson VUE’s proprietary software including VSS, delivery manager and registration manager to run a full end-to-end quality check of an exam
• Pro-actively maintain a good technical knowledge to allow all basic computer and TPQA team tasks to be completed effectively
• At all times, throughout all tasks, request support, assistance and guidance as required from manager
• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility
• All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint
• Higher educational qualification required, preferably in a technology related field
• Experience and understanding of Quality Assurance methodologies
• Detailed, logical and common-sense approach to daily task, objectives, goals and projects
• Good communication skills allowing staff to provide feedback on issues found with exams to be discussed and addressed in a professional and positive manner
• Full valid, non-restrictive passport to train in the UK
• Knowledge of non-European languages would be beneficial
• Develop, document and maintain functional, technical & business test cases in HP Quality Center
• Conduct and facilitate test plan/case reviews with required stakeholders
• Participate in project related meetings
• Ensure Issue tracking process is followed & enforced
• Ensure QA & Control & Compliance processes are followed and enforced

Quality Assurance Analyst, French Resume Examples & Samples

• Design and execute detailed test cases and testing tasks to verify compliance of a product to internal and external quality standards
• Contribute to test planning, control, and closure phases for the scope of the work for the test team
• Identification, reporting, and root cause analysis of defects
• Create and maintain test documentation
• Provide leadership and guidance to the Project/Account QA Team
• 4-5 years of QA experience, preferably in testing e-commerce websites or web-based projects
• Knowledge of Java is an asset

Eers Quality Assurance Analyst Resume Examples & Samples

• The EERS Quality Assurance Analyst provides reviews of EERS feeds and assistance to all Citigroup application teams, feed providers, business information security officers, and anyone else that may require help to feed data entitlements into EERS
• The responsibilities include initial assessment, triage, research, and remediation of any issues found in the EERS feed
• The individual will be required to attend conference calls that involve technical questions for Citi enterprise platforms, applications and systems including, but not limited to Mainframe, Active Directory, and UNIX
• Additional duties may include project management, business process improvement, and overall people leadership
• Willing to work occasional off hours to cover meetings in other parts of the world
• MS Excel advanced functions / power user
• Citi Policy and Standards as it applies to user entitlement reviews
• Experience working on Clear derivative products
• Strong analytical skills and experience with implementation and administration of Quality Center for defect tracking, test case creation
• Expertise in Oracle PL/SQL and SQLLoader
• Experience in the testing automation process and tools

CCB Risk-quality Assurance Analyst Resume Examples & Samples

• Partnering with other QA teams to ensure a comprehensive test approach is planned (e.g. Digital, Customer Assist, LAD, and ATM/EBK)
• Managing defects associated with the test execution – including monitoring, reporting, and resolution
• Strong functional knowledge of end-to-end testing, system testing, batch processing, user acceptance testing and regression
• Experienced performing QA Lead role on projects throughout the SDLC; experience validating business rules and models a plus
• Ability to assess risk and determine appropriate test coverage
• Excellent verbal and written communication skills with strong interpersonal and time management skills
• Professional presence – ability to effectively interface with executives, managers, and subject matter experts

Intermediate System Quality Assurance Analyst Resume Examples & Samples

• Take an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
• Assists in the development of test systems and testing tools, which are compatible with company hardware /software requirements to facilitate testing, and to expedite the overall testing process
• Assists in conducting necessary reviews and walkthroughs. Interpreting business processes/rules working with the business area(s) to translate them into test cases (scenarios) in order to build a detailed test plan/test matrix/test script
• Works with project leaders/managers to identify risk(s) related to requirements that may directly affect the completion of testing and or project deliverables
• Assists in the development of a structured test methodology and/or testing approach for a given project/issue
• Assists in determining the amount of testing effort necessary to complete a given project/issue
• Assists in the development of a risk assessments and determine to what level of detail is necessary to adequately validate a project/modification/enhancement clearly meets its predetermined requirement(s)
• Reviews test input/output and makes recommendations on test environments and testbed configurations that are required during the test execution phase, and remove any obstacles that may be presented
• Practices and enforces quality assurance processes as they apply to the testing functions
• Assists in performing the maintenance of existing test systems within the time allocated, manage their usage and provide first line problem support to provide a complete and reliable test environment
• Bachelors degree in computer science, business related field or equivalent work experience
• Master’s degree in computer science or business related field is acceptable in lieu of work experience
• Experience in creating/executing test plans & cases
• Experience with Sub Version (SVN)
• Experience with VB scripting
• Experience with Jira and Jenkins is a plus
• Experience in Automated Testing is a plus

CET PFS Quality Assurance Analyst Resume Examples & Samples

• Proficient in C# and .NET 4.0 ((Collections, OOPS,WCF,Basics,Ado.net,Generics, etc.)
• Proficient in MS-SQL 2008 and writing Transact Sql and procedures/functions
• Experience on desktop application (winform or WPF)
• Experience of JIRA, TFS
• Exposure to Syncfusion controls library/any other third party library

Third Party Utility Global Quality Assurance Analyst Resume Examples & Samples

• Support the ESC TPU Global QA Manager to liaise with the TPM Office Governance team and the ESC Controls & Governance team to ensure alignment with risk and control strategic programs and requirements
• Execute monthly spot audits on select TPU activities globally to ensure established controls are functioning as intended at each TPU site
• Report control breaks identified and recommend control enhancements to TPU Site management teams
• Support the ESC TPU Global QA Manager to liaise with TPU Site Heads globally to ensure sound and effective control activities are integrated into the TPU day-to-day operating activities
• Support Third Party Management governance committees, as required
• Preferred 6+ years of direct, relevant experience in third-party risk identification and management, operational risk management, controls, compliance and/or audit
• Ideal candidate would have experience in the financial services industry and a working knowledge of banking regulatory requirements
• ISO 9001 or any other QMS (quality management system) experience like internal (or external) auditor or audit facilitator/coordinator
• Bachelor’s Degree required; advanced degree preferred
• Quickly grasp and master new requirements and related knowledge
• Excellent analytical skills and the ability to present information in a succinct format to management
• As a Quality Assurance Tester, you will be responsible for assisting the Senior Testing Lead in defining the test cases for function and system test phases along with supporting Test plans, automated testing tools, and test execution. Develop test cases based upon business requirements and processes, in line with defined workflow's and use cases
• Reconcile test results from with in and out of the group
• To participate in conducting peer reviews of new automated scripts to ensure compliance with mutually agreed upon scripting standards
• Ability to understand, identify PRPC process flows and user interface use cases
• Defining the automated testing process for function and system test phases along with supporting test data strategy, automated testing tools, and successfully executing on-going automated regression tests throughout the project life cycle
• To assist the Test Lead/Manager in planning new script definitions for all the assigned project releases
• To work and communicate efficiently in this team, you will be expected to coordinate on-going test execution runs along with communicating regular test results, to your team
• As a member of a test team, you will ensure that established standards, best practices, tools and techniques are used to create and maintain reusable test cases
• Reconcile test results from different tests and different groups. You will also assist the Sr. Test Lead in planning new test definitions for on-going project releases
• You will also be responsible for conducting peer reviews of test cases to ensure requirements are covered. Along with the ability to work and communicate efficiently in a test team, you will be expected to conduct on-going test execution runs along with communicating regular test results, to your team
• Responsible for s/w testing, defect management, preparation of statistics and reports on code quality. Work with different parties in development life cycle to manage automated testing
• Design & build scripts for automated testing .Provide analysis and report on test result. The candidates are expected to have good command of English, be willing to Work in flexible hours and meet tight schedules. Technical Skills
• As a member of test team, ensure that established standards, best practices, tools and techniques are used to maintain a suite of reusable test scripts / cases
• 6 to 11 years of good experience on testing concepts and Testing methodologies and QA Process
• Hands-on Work Flow tests with PEGA BPM framework
• HP Quality Center or HP ALM
• HP QTP Technical or HP UFT
• Understanding of the Pega Rules Process Commander methodology and the main features; frameworks and limitations
• Hands on experience on Application UI Tests based on PEGA BPM framework
• Good Understanding on the PRPC- DCO - Direct Capture of Objectives during requirement gathering session, meetings and presentations
• PRPC Rule Set, Application Layering
• Good experience in SDLC/Agile model of test design and execution using tools such as Quality Center/ALM, QTP/UFT. It is must to have a strong experience in the Quality Center/ALM practices
• Good analytical skills and should be able to understand and scope requirements , Requirements elicitation, test case design, test execution and test management of defects through to resolution
• Working knowledge of UNIX
• Working knowledge of SQL with the ability to create SQL queries
• Working experience executing automation scripts
• Strong understanding of documenting defects
• Strong understanding of QA concepts and methodologies
• MS Project/ MS Office Suite
• Good experience with software development lifecycle phases
• Prepare Automation Test Plans , Test Strategies and Test Cases
• Ensures business requirements are transformed to Testable items
• Ability to interpret application architectures and identify areas for automation
• Should be able to debug/analyze the problem at the root level and ability to share options/solutions

O&T Risk & Control Quality Assurance Analyst Resume Examples & Samples

• Implement a risk-based quality assurance process of IT/IS Issues and CAPs across the corporation
• Assist business divisions in achieving compliance with Citi Policies and IT/IS Standards, and the proper management in areas of non-compliance and remediation
• Identify and communicate areas of opportunity to advance the QA review process for IT Risk Issues, CAPs and Exceptions (e.g., improved functionality, Archer automation)
• Review CAPs and validate that they are properly documented and remediated, as required by policy / standards
• Coordinate interaction with the business and IT/IS domains to ensure appropriate modifications are made to CAPs, per policy / standards
• Coordinate with users and internal clients on any customer-facing issues and CAPs that require additional research / resolution
• Support group manager for escalated IT/IS Risk Exception or CAP inquiries / management requests
• Create management reports that support the risk-based QA review process for IT/IS issues and CAPs
• Conduct detailed analysis of IT/IS-related CAPs to identify patterns and areas of concern (high risk or past due CAPs)
• Document analysis results and present to different levels of management
• Manage the High Risk Exception process, which includes ad hoc presentations to ISROC Committee Members
• Liaise with the iCAPS Technology team to document system requirements for Issue, Exception and CAP enhancements
• Define and review business and functional requirements; develop UAT test plans
• Coordinate user training materials and assist with providing user training
• Manage strategic initiatives as needed (e.g., CitiARC Directive implementation - Issue Severity Rating requirements)
• In-depth understanding of multiple IT Domains, including: Information Security, Continuity of Business, Change/Configuration Management, Governance, Problem/Incident Management, Resource Management, and Technology Development
• Working knowledge of COBIT, Governance, Risk and Compliance (GRC) solutions, CMMI (Capability Maturity Model Integration) and other IT Frameworks
• Experience in Process Engineering and documenting process and procedures
• Knowledge of processes and products used by Citi is desirable
• Project Management skills are desirable
• Minimum BS degree preferably in MIS
• CISA, CISM, CISSP, and/or MBA preferred
• Analytical problem solving skills and the ability to evaluate areas of non-compliance and associated risk implications to the business
• Critical thinking skills and the ability to identify trends of issues and controls at a macro-level that can be leveraged across business boundaries
• Self-starter with ability to work independently and to manage multiple tasks/projects in a disciplined and organized fashion while maintaining attention to detail
• Strong verbal, written and interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to keep updated with multiple and frequently changing Corporate Policies, Standards and Guidelines
• Exceptional influencing skills that inspire action without full reliance on authority
• Prepare advanced automation test scripts using QTP & .NET to automate the application level functionalities
• Execution and Maintenance of the manual & automated test scripts so that are reused across multiple projects
• Hands on Experience in Automated Testing Tool Quick Test Professional
• Experience is coding using C# is a plus
• Exposure to Test/Defects Management using ALM
• Creation of Excel macros
• Exposure and understanding of Oracle SQL
• 5+ yrs of experience of AS400/iSeries QA Testing, preferable Financial Application
• Hands on experience of Test Management/Defect Management tool (ALM, JIRA etc)
• Ability to Analyze and debug issues found in day to day AS400 based application testing
• Willing to work in a fast-paced and dynamic environment where daily, weekly software updates coincide with major project releases
• Automated testing experience/exposure

Selenium Quality Assurance Analyst Resume Examples & Samples

• Design and execute functional, system, integration, and regression testing to support production operations and new system implementations in accordance with JPMorgan standards
• Build business components and perform feasibility study for automation of the same
• Analyze system functional requirements based on available documentation and through presentations and interviews of subject matter experts
• Develop the QA Test Plan / Test Strategy document as per the requirements of the Technical Project Manager, for review by the QA Test Manager
• Create the QA Traceability Matrix
• Create, review, and execute functional test scripts including queries for validation
• Provide status and metrics reporting to QA Test Manger
• Work with both the business and development teams to coordinate & schedule testing efforts and resolve issues
• Manage defects in HP Quality Center
• Adhere to best practices
• 1) Experience across both Functional and automated testing
• 2) SELENIUM

Quality Assurance Analyst With English Resume Examples & Samples

• Excellent communication skills: oral, written and listening skills
• Work with a high level of accuracy
• Ability to exercise a high level of confidentiality and professionalism
• Flexibility to deal with changing schedules and priorities
• Working knowledge of Microsoft suite to be able to create simple reports including pivot tables

Anti-money Laundering Quality Assurance Analyst Resume Examples & Samples

• 2 year experience in AML Monitoring
• Understanding of AML Monitoring Processes
• Computer Literate. Proficient in Windows applications, and Internet and commercial database searches
• Minimum 3 years of formal Quality Assurance experience
• Experience with software unit and integration testing
• Extensive experience in implementing QA standards, procedures and controls
• Diverse experience in IT and technical background preferred
• Experience in the retail industry preferred
• Ability to work well on cross-functional project teams and foster team commitment to tasks
• Ability to be highly motivated and self-directed with minimal supervision
• Demonstrated leadership skills including; conflict management, change management, risk management, organization skills
• Strong verbal and written communication skills, with an ability to express technical concepts in business terms
• Some knowledge of project management techniques
• A QA Analyst certification preferred
• Code end to end automated regression scenarios to be used as regression tests during development integration and QA cycles
• Identify and build service layer automated test solutions to support early automation
• Work proactively with Application developers, managers and business partners to develop, coordinate, communicate and enforce testing schedules, and deliverables
• 6+ years of experience with the following
• Test automation tools/frameworks (e.g. Cucumber/Gherkin, Selenium Grid, Junit, SOAP-UI, Eclipse, Jenkins, CA-Lisa, Ant, Maven, Visual Studio, HP ALM/QTP, JIRA, etc.) preferred
• Proven use of 2 or more development languages (e.g. Java/JQuery, JavaScript, CSS, .NET, VBScript, SQL, etc.)
• Understanding of Software development lifecycle and Agile methodologies
• Exposure to Database schemas and SQL queries
• Excellent Individual Contributor skills and experience working in QA, Automation and Development teams
• At least 1 year programming/scripting experience required with at least one of the following: C/C++, Ruby, Python, Javascript, or Lua
• Ability to work in a fast pace environment that requires frequent shift in areas of focus
• Experience testing applications on Mobile
• Experience with game engines like Unity or Unreal
• 2) Mercury Quality Center or other similar tools - Basic understanding including navigation between functional areas within the tool. Ability to input or load and execute test cases and document actual results within the tool
• 3) MS Office tools
• 4) Strong SQL skills
• Knowledge and experience in Technology including various architectures, languages, tools and applications
• Superior attention to detail
• Ability to motivate others
• Good prioritization and time management

Systems Quality Assurance Analyst Resume Examples & Samples

• Work with project leaders/business owner(s) to identify a structured test strategy and/or test methodology for a given project/initiative, estimate the amount of testing effort necessary to complete a given project/initiative, identify risk(s) related to requirements that may directly affect the completion of testing and or project deliverable(s), and ensure tests that are developed are repeatable, as well as traceable to the requirements
• Participate in assigned test activities including creation of test cases, determination of expected results, use of automated testing tools, manual data entry, review and troubleshoot test cycle problems as to their root cause in relationship with a business requirement or reported issue
• Document and track defects as they are found till closure
• Accountable for on on-time completion of assigned tasks for system, functional, integration, user acceptance, and regression testing
• Practice and enforce quality assurance processes as they apply to the testing functions
• Experience in application administration, system testing, automated testing tools or software development (or related discipline)
• Master’s degree in business related field is also acceptable
• Extensive experience in application administration, system testing, automated testing tools or software development (or related discipline)
• Work with Project and Product Managers to provide visibility of platform and project health to our stakeholders
• Experience scoping test effort, developing a test plan and managing a team to execute that plan; experience managing a team of testers across multiple initiatives is a plus
• Proficiency in at least one common computer language; JavaScript, Java, Ruby or Python is preferred
• Strong interpersonal skills to manage relationships with a variety of partners and stakeholders
• General knowledge of financial services concepts and products
• Proficiency with the Microsoft Office suite

Mortgage Lending Loan Operations Quality Assurance Analyst Resume Examples & Samples

• Preserve integrity of core servicing functions to comply with regulatory guidelines. ?
• Proactively plan, build and lead QA Monitoring and Assessment reviews to ensure adherence to federal, state, and regulatory requirements (e.g. Fair Credit Reporting Act (FCRA), Home Mortgage Disclosure Act (HMDA), Servicemembers Civil Relief Act (SCRA))
• Ensure Mortgage Servicing has adequate first line of defense control reporting and testing programs to identify gaps in day to day functions of the business
• Report, escalate and produce opinions on the process quality and compliance of the functional area. Monitor and track corrective action plans, including remediation and preventative action required as a result of Monitoring and Assessment and Compliance reviews
• Work with Mortgage Lending Loan Operations Quality Assurance Manager to develop solutions and implement changes and manage risks associated with the change management process
• ?Review reports and monitor for trends. Conduct analysis to understand the root cause and identify early warning of problem areas to avoid unnecessary risk or expense. ?
• Review processes and identifying gaps and potential process improvements. Lead collaborative teams across Mortgage Servicing to implement changes and track efficiencies
• Collaborate with industry peers to identify changes in the industry and evaluate impact to the servicing operations
• Collaborate with subject matter experts responsible for providing advice and counsel to Operations and Risk Management regarding oversight strategy end to end
• Ensure consistent compliance with policies and procedures and a constant state of internal and external audit readiness
• Demonstrate an understanding of Mortgage Operations and understand the impact of changes across the areas
• ?Effectively escalate and communicate issues across multiple levels of the organization, providing accurate and reliable information for key decision makers. Provide recommendation for issues identified
• Prepare and review audit material (internal and external)
• Collaborate with the line of business to develop and maintain documentation and policies and procedures
• Evaluate processes for quality and overall customer experience
• Seven years of mortgage loan servicing experience
• Proficient with Black Knight’s Mortgage Servicing Platform (MSP) servicing system and overall mortgage servicing processes (e.g. acquisitions/transfers, Customer Service, Escrow Administration, Payments, Payoffs, Investor Reporting, Collections, Loss Mitigation, Foreclosure, Bankruptcy)
• Create reports and presentations in leading projects
• Work in a deadline driven environment
• Strong knowledge of all investor/insurer and regulatory guidelines, applicable laws, and company audit policies and procedures
• Effectively interact with all levels of senior management, Federal Deposit Insurance Corporation (FDIC) and Consumer Financial Protection Bureau (CFPB)
• Exhibit a keen attention to detail and the ability to quickly comprehend information
• Strong leadership, interpersonal, analytical and problem-solving skills
• Project Manager experience
• Six Sigma Green belt or higher
• Expertise on Microsoft Project
• Successful completion of project testing activities and tasks (including building both manual and automated test packs)
• Support and execution of application testing phase (this includes internal testing & exchange driven testing)
• Liaison/co-ordination with other technology teams to execute cross application integration testing
• Must be capable to drive own workload, with minimum management effort
• System testing and implementation
• Knowledge of scripting language like perl, shell etc
• Excellent written & oral communication skills (business & technical)
• Logical approach to problem solving
• Good technical analysis skills
• Knowledge of Equities business, and systems
• Previous experience of working on or supporting front office trading applications
• Ensure CRS&EA remains compliant with MBNA and Enterprise policy by performing validations on existing Risk and Procedures documentation and engaging stakeholders as required in order to enhance it
• Assist with the bi-annual update of the CRS&EA Risk Register and periodic testing of controls
• Contribute to updates of the CRS&EA manual as required
• Perform assurance routines to ensure that models are developed and used in line with permitted use and ensure that CRS&EA are compliant with all Enterprise Model policy and process requirements
• Participate and support assurance routines such CRS&EA Change Governance, CRS&EA Forum and the CRS&EA Recoveries Meeting. Assist with the compilation of materials for the routine meetings; these include the conduct risk dashboard and forum presentation decks etc
• Support the review of exceptions to policy and strategy identified through the FLU assurance reporting
• Maintain an inventory of physical and digital records held within CRS&EA
• Assist with the drafting of CRS&EA issues, representation at EI Governance and remediation of issues
• Participate in CRS&EA strategic initiatives / projects as a representative of control as and when required
• Assist with the review of publications issued by Network Partnerships and provide initial impact analysis of requirements, confirmation of ownership and ongoing progress updates of any changes required until implementation
• Interface with Enterprise Risk Assurance (ERA) and Enterprise Risk Independent Testing (ERIT) on assurance activities and independent testing
• Continue to enhance knowledge of risk management discipline as well as regulatory requirements
• Plan and carry out pro-active quality assurance reviews across all areas of Global Markets Operations, including Middle Office, Settlements, Asset Services, Collateral Management, and Cash Management
• Work closely with a number of different Operations teams to understand their processes and key risks
• Review their processes, controls, policies, procedures, and metrics to identify control gaps and opportunities for improvement
• Document the results of these reviews
• Partner with the Operations line managers to ensure timely resolution
• Quality assurance/ audit experience would be advantageous. However, is not essential
• Proficient in Excel/ Word/ PowerPoint
• Inquisitive and analytical approach
• A willingness to self-teach
• Collaborative working style
• Evaluating consultant service phone contacts with customers
• Facilitate calibration sessions with CS managers and team leads to ensure consistency with QA guidelines
• Provide feedback on consultant behaviors through Quality Tickets
• Provide feedback and additional monitoring for managers upon request
• Act as a resource for CS teams on any QA related questions
• Assist in creating new policies and procedures
• Assist in reporting around QA metrics
• Must have at least 6 months of Wayfair customer service experience
• Fluent German or French speakers preferred but not essential
• Must be in good standing (no current corrective actions, i.e. written warnings, PIPs etc.)
• Self-Motivated– able to work independently
• Able to analyze data trends and summarize in a clear fashion
• Demonstrates strong written and oral communication skills
• Demonstrates thorough knowledge of Wayfair processes & procedures
• Demonstrates sound, judgment in a consistent way
• Prior quality assurance or operations management experience in a call center environment preferred
• Ability to sit for long periods of time, three to four hours, without a break
• Evaluates software products to be tested and reviews specifications
• Writes software test plans and scripts for applicable to each product
• Writes or enhances automated tools to support test plans
• Documents test methods
• Participates in product testing
• Implements defined tasks of unit / team / projects
• Supports attainment of some short- and mid-term objectives of assigned unit / team / projects
• Solves semi-complex problems in effective ways
• Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities
• Receives work in the form of short- and mid-term assignments that sometimes require use of independent judgment outside of established procedures
• Supports the determination of approaches and the development of new or enhanced technical tools
• Mentors less experienced members of the team

Sirt Quality Assurance Analyst Resume Examples & Samples

• The QA review includes a detailed checklist and reporting which is made available to U.S. Regulators and other reviewers
• Interaction with the GIS SIRT Notification Team on documentation of Legal opinions, customer and regulatory notifications and copies of the notification artifacts
• Perform stringent escalation, follow up and resolution of failed QA tests to remediate documentation issues
• Identify trends in QA quality, timeliness and completeness results over time and escalate to appropriate personnel
• Produce metrics relative to QA results
• Performance of research on past QA or SIRT activity
• 3 or more years of experience in an operational or technical support role
• 2 or more years working in IT/IT security or educational equivalent
• Proficiency in Microsoft Office products and demonstrated ability to become proficient working with both custom internal and shrink-wrapped security applications
• Certified Information Systems Security Professional (CISSP) certified or ability to obtain certification
• Design, enhance and maintain automation testing frameworks that will meet business demands including complex migration processes, bulk data management tools, managed user testing and many other scenarios
• Proven track record in QA software deliverables including defining and executing testing strategies
• Good knowledge of Programming languages – Java, C#
• BDD automation frameworks design using - C#/Specflow/White API or Java/Selenium
• Server-side and message based testing
• Confidence in communicating internally at all levels
• Testing tools - Jira, HP ALM
• Application development and deployment
• 2+ years of Quality Assurance testing experience
• Bachelor's Degree from 4-year college or university
• Experience writing SQL queries
• Microsoft Office/Suite proficient (Access and Excel)

Process Quality Assurance Analyst Resume Examples & Samples

• Promoting Quality Management and process improvement throughout the organization
• Developing, implementing and communicating the process quality assurance procedures to bring the Organization’s programs and projects into process compliance with the organizational PM standards and procedures
• Effectively interact with CTIs program and project stakeholders to create awareness, provide QA support and implement the quality system requirements
• Quarterly planning and execution of the process quality assurance reviews to assess the process adherence effectiveness of the inspected programs and projects
• Document and communicate the process adherence quality results, including key strengths, observations, issues, etc., to the program and project management for taking the required corrective actions
• Tracking the closure of the PQA review issues and timely escalation of past due issues for resolution
• Management reporting of the PQA review results, systemic issues, etc
• Establishing and maintaining the tools and templates to execute the PQA function
• Knowledge and expertise on Project Management and Quality Assurance standards in the financial services industry
• Experience in any of the following would be an advantage
• Education - Bachelor's Degree
• Experience - Minimum 5-8 years of experience in the Financial Services/IT Industry including 5 years of Project Management and Quality Assurance experience
• Strong Business Objects Skills
• Strong SharePoint Technical Skills
• Strong INFOPATH Technical Skills
• Strong Sequel Server Skills
• Strong Microsoft Skills: Word, PowerPoint, Excel and Project
• 3+ years of experience in information technology with an emphasis on quality assurance
• 2+ years of quality assurance testing experience or orbital gateway support experience preferred
• 2+ years of experience troubleshooting technical issues required
• Experience with Agile/Scrum methodology preferred
• Experience with manual testing tools preferred, i.e. Quality Center/ALM
• Experience with automated testing tools preferred, i.e. QTP
• Experience creating and implementing test environments for a client-server or distributed system involving relational databases preferred
• Experience with manual testing, testing tools, writing test plans, and reviewing test cases preferred
• Experience creating functional and technical documentation preferred
• Knowledge of testing methodology, automated test/load tools (i.e. Load Runner) preferred
• Experience testing Weblogic applications preferred
• Knowledge of UNIX and SQL preferred
• Some experience with Network protocols(TCP/IP,SFTP,HTTPS etc), diagnosing network connectivity problems is preferable
• Online realtime transaction processing experience preferred
• Internet GUI Application testing preferred

Quality Assurance Analyst / Automation Engineer Resume Examples & Samples

• Analyze business/functional requirements and develop test plans and test strategy to verify software functionality and adherence to business requirements and ensure complete coverage of and traceability to requirements
• Design, develop and execute test cases and scripts which include both functionality and regression testing scenarios
• Assess and revise test scenarios and scope based upon test results and/or changes in product design. Adapt regression testing strategy based on issues uncovered and changing priorities
• Assist in establishing and evolving formal QA processes, ensuring that the team is using industry-accepted best practices. Assist in the enforcement of established SDLC procedures and best practices and track key metrics relating to the QA life cycle
• Bachelors degree in Computer Science or related field of study or equivalent relevant experience
• Minimum of 7+ years experience in Quality Assurance with a thorough knowledge of Software Development Life Cycle principles and Quality Assurance methodologies and best practices. Familiar with Waterfall and Agile project methodologies
• Ability to lead the offshore and onshore model
• Minimum of 5+ years experience in design of detailed functional and regression test plans, and creation and execution of test scripts
• Minimum of 3+ years hands-on experience in automation testing using QTP or equivalent tool
• Team oriented with good interpersonal skills and the ability to collaborate effectively with coworkers, business analysts, and product management team across multiple locations and time zones
• 3+ years experience working with HP Quality Center Suite - ALM 11, QTP automation tool
• Familiarity with ORACLE or any relational database and proficient in generation and execution of SQL for data validation of QA testing results
• Familiarity with Java and web-based applications

Mainframe Quality Assurance Analyst Resume Examples & Samples

• Proven knowledge and experience of some of the following technologies is strongly desirable:-
• Functional testing experience with a proven track record in leading a manual testing team
• Experience of using test management tool HP Quality Center
• Attend all design walkthrough's and review all Mainframe design documentation, ensuring that functional requirements\standards have been considered and identify and raise any functional issues
• Working with the Mainframe Automation team to assisting in implementing the automation strategy
• Minimum 2 years experience in a QA lead role
• Strong experience with manual testing, with experience of execution of automated testing
• Knowledge of automated test/load tools (i.e. Mercury QTP/LoadRunner) is a plus
• HP Application Lifestyle Management - Complete exposure - Advanced
• Microsoft Word, Excel - Proficient
• Writing SQL Queries – Proficient
• Tandem / HP Nonstop testing experience - Proficient
• Automation Script Creation - Preferred, Not Required
• Influence/Persuasion – Advanced

BPO Quality Assurance Analyst Resume Examples & Samples

• 3 years of work experience that includes audit, operations, process engineering or risk management
• Knowledge of SOX and other regulatory requirements and operational risk concepts
• Demonstrate communications and presentation skills and ability to support initiatives as assigned
• Risk management experience
• 5+ years of quality assurance testing experience or transaction processing
• 5+ years developing testing cases and executing to meet technical requirements
• Experience with manual testing tools such as Quality Center/ALM required
• 3+ years of experience with automated testing tools such as QTP
• Proven experience with manual testing, testing tools, writing test plans, and reviewing test cases
• Identify testing necessity and effort
• Create end-to-end test plans
• Work with vendor to execute test plans
• Monitor and audit vendor testing progress and quality
• Communicate with other departments within same organization
• Report and escalate to QA Manager
• Write manual and automated test cases and script
• Perform manual and automated testing if necessary
• Report deficiencies in process and application
• 3-5 years of experience in QA industry
• Extensive knowledge in QA workflow and methodology
• 3 + years of test plan and test cases creation experience
• 1-3 years of HP UFT and HP ALM experience
• Agile and Waterfall SDLC methodology experience
• Entertainment Industry experience
• Previous software engineering skills as a developer
• Other automated tools
• Database working experience
• Bachelor’s degree in Software Engineering or related experience
• Develop test plans and test cases based on business requirements and functional specifications using templates and guidelines. Ensure all business and technical requirements are covered by test cases
• Execute manual and systematic functional, system, performance and regression tests.Document, track, verify and report defects in a timely manner on an assigned project.Verify and validate bug fixes.Track and report progress on testing effort
• Works with stakeholders to perform user acceptance testing
• Test application user interfaces, backend processes and data using the appropriate software testing techniques and tools
• Review business and technical requirements. Develop work estimates for test effort on assigned projects
• Prioritize test cases to ensure the highest risk and most important test cases are executed first
• Identify and/or create test data following the firms data governance standards and requirements
• Prepare and review appropriate documentation with project team prior to test execution
• Perform post-implementation testing and provide test results to implementation team
• Maintains artifacts for QA processes, guidelines, and support
• Work closely with IT and end users during entire project and product lifecycle to ensure success and completion of the work
• Performs other work-related duties as assigned
• 3-5 years experience in a quality assurance role creating and executing test plans, test strategies and test cases
• Experience identifying, documenting and validating Test Cases
• Experience working with different Operating , Browsers and Email Clients
• Knowledge of automated testing tools
• Knowledge of HTML, JavaScript, ASP or .NET preferred
• Basic knowledge of SQL 2005 and 2008 preferred
• Strong analytical, problem-solving, written and verbal communication skills
• Must be both a self-starter and a team player and have excellent communication skills
• Relates to people in an open, friendly and accepting manner
• Knowledge of PC applications, e.g., Microsoft Office Suite and Project, PowerPoint preferred
• Law firm experience preferred
• Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs
• Strong analytical, listening, interpersonal and problem solving skills
• Exceptional customer relationship management and delivery skills
• Must be a self-starter who understands the details within a much larger context
• Ability to work effectively in a culturally and educationally diverse environment
• Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple tasks
• Ability to quickly develop an understanding of the overall business and IT contexts while tracking and attending to important details
• Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties
• Experience participating in multiple, complex projects and working with diverse teams in multiple locations
• Must have the ability to follow up and follow through
• Demonstrates ability to work around obstacles and organizational challenges to achieve results
• Ability to influence at all levels of the organization
• Familiar with the Hadoop and its ecosystem
• Exposure to Hive, MapReduce with hands-on experience in testing Hadoop application
• Experience with tools, databases and technologies like SQL, Teradata, Hadoop, Hive, Pig
• Mercury or HP Quality Center
• Design and implement a standard test automation framework
• Assist in defining QA processes for Test automation
• At least 2 years of experience in developing automation test scripts using Javascript or Java is required
• Experience with Test Automation tools - Webdriver IO and TestNG is required
• Knowledge of Java Development Environment (e.g. Eclipse) is required
• Knowledge of Software Development Life Cycle is required
• Knowledge of bug tracking software (preferably JIRA) is an asset
• You never leave a teammate behind; you win or lose as a team
• You build a positive team spirit through empowerment, trust, and respect
• You do the right thing, even when it’s the hard thing
• You have an open mind and encourage new ideas from all sources
• You never miss an opportunity to learn something new
• You are a catalyst for change in a proactive way
• You celebrate all victories, big and small
• Analyze business requirements and provide test estimates
• Functional scope identification and prioritization
• Co-ordination with business analysts, developers, functional team members and client stakeholders to understand and establish testing objectives
• Test planning, test scenario identification and documentation,
• Tracking Status and Metrics
• Ensure test execution in every testing phase (SIT, Regression) meets its entry criteria and exit criteria before going into UAT / Production and provide sign-off
• Identify Risks and define project related Mitigation and Contingency plan
• Coordination with client and other project stakeholders
• Review of all Test Deliverables
• Co-ordination for test environment management, test environment readiness and test data refresh
• Smoke/sanity suite identification
• Participate in Defect Triage calls
• Serve as liaison between the various Technology build teams the JPMS business users
• Develop use cases and/or test scripts to explain / demonstrate business requirements / specifications to IT teams
• Document test strategies ensuring that requirements documentation can be easily translated into test scripts, and ensure that the proper testing plans have been completed
• Develop and execute either Quality Assurance or User Acceptance test scripts and ensure the testing results correspond to the business expectations
• Perform Production Verification Testing
• Work with technology teams throughout the firm to support the JPMS line of business needs throughout the project life cycle
• Coordinate with the Technology Training teams to ensure requirements are understood, functionality changes are properly documented and the JPMS sales force is properly trained
• Bachelor's degree in business related discipline or equivalent work/training preferred
• At least 5 years of Quality Assurance experience
• Experience with large, complex projects
• Experience with one or more of the following tools: Cucumber, Ranorex, and/or Selenium
• Experience with Object Oriented Development, ideally Java
• Experience in the Financial Service industry such as Trading, Portfolio Reporting and Performance Reporting
• Must have experience in a trading systems environment
• Ability to work with cross-functional teams and interact with all levels
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Work under minimum direction and use independent judgment in decision-making
• Brokerage and Advisory technology knowledge and experience in wealth management related technology projects preferred

Quality Assurance Analyst Lead Resume Examples & Samples

• Manages the quality assurance activities for multiple projects, software releases, and sustainment throughout
• Monitors progress of testing and makes necessary changes to test plans, cases and scripts to ensure that
• Work experience in software requirements, development or testing with creating and executing
• Experience with programming languages and script development, (7 years)
• Demonstrate test management processes and technical skills, including an understanding of manual
• Exceptional communication skills with the ability to communicate clearly and concisely, both orally and in
• 2+ years of quality assurance testing experience required; boarding application, reporting application or credit card processing support experience preferred
• Experience in creating automation test scripts using QTP, Selenium or other testing tools, programming experience is required
• Programming Experience such as Java/.Net, QTP/ UFT, Selenium or other Automation tools required
• Ability to use Microsoft tool suite (Excel, Word, PowerPoint)
• Bachelor of Arts or equivalent experience
• High level of energy and enthusiasm
• Degree and Major (if applicable): Business Administration, Finance, Information Systems, Industrial Engineering
• Analyzes end-user requirements and customer-reported defects to execute manual tests across a variety of architectures and products
• Works hand-in-hand with our development team while being part of a Quality Assurance community
• Executes, reports, and debugs functional, mobile, browser, accessibility and localization tests
• Works closely with the Lead QA Analyst to ensure tests are executed as needed
• Has independence and self-drive, creativity, and beginning/intermediate testing skills
• Has ability to quickly gain knowledge and capability for test execution and other test activities
• Quickly earns the respect and trust of other team members
• Has ability to work with technical and non-technical business owners
• Experience in Quality Assurance as an analyst or engineer
• Knowledge in software quality and testing methodologies, including agile methodologies
• Demonstrated ability to work in a cross-functional team
• Associates or Bachelors degree or appropriate work experience that would make the candidate effective in the role
• Familiarity with an automation framework and automated testing tools
• Experience with test tools to help improve productivity of test development and execution

CCB Risk Quality Assurance Analyst Resume Examples & Samples

• Creation of Test Strategies, Test Plans, and Scripts based on analysis of business requirements, and functional documents; partner with business and technical teams to ensure test feasibility
• Create, Load, and Execute Test Scripts based on the business requirements and functional specifications
• Perform Pre and Post-Implementation Validation tasks
• A minimum of 5+ years of User Acceptance Testing within Banking or Finance and through knowledge of the Software Development Lifecycle (SDLC)
• Experience creating test plans and cases based on functional specifications
• Proficiency with testing tools such as ALM (Quality Center)
• Strong experience creating, modifying, and executing SQL queries including complex table joins using PL/SQL, SQL, or SAS required
• 3+ years writing automated test scripts utilizing such tools as QTP, Selenium, TestComplete, LoadRunner or any other automation tools
• Proficiency with test management tools such as Quality Center or Jira
• Ability to work independently and balance workload
• Experience with trading platforms, preferably Fixed Income
• Knowledge of Fixed Income business and applications
• Hands-on in analyzing solution design and articulate expected testing approach
• Responsible for writing detailed test plans, test scenarios and test cases based on detailed requirements and technical specification artifacts
• Perform detailed alpha, beta and regression testing to ensure that all required functionality is working in accordance with the approved business requirements and acceptance criteria
• Participate in new client launches including verification of client data and functional requirements
• Responsible for identifying, capturing, and managing system defects utilizing Team Foundation Server
• Frequently interface with Development team and Business Systems Analysts team to ensure adherence to Amherst IT SDLC
• Review business and technical specification artifacts and provide feedback to improve clarity and usability of functionality and proposed solution
• Participate in and provide feedback for peer reviews of required SDLC artifacts documentation
• Ability to create and present product/application demonstration of new/updated functionality prior to release
• Excellent time management skills including the ability to manage competing priorities
• Ability to establish and maintain effective working relationships with managers and associates, along with working with external clients and vendors
• Flexibility in job responsibilities and ability to adapt to changing priorities
• May assist with writing business requirements when needed
• Possess excellent troubleshooting, problem-solving and resolution skills
• Ability to respond to and handle escalations, if needed
• Ability to document and track defects
• Familiarity with software development lifecycles
• In-depth understanding of QA methodologies
• Experience with SQL or SQL Management Studio
• Experience with Microsoft Test Manager and Team Foundation Server
• Design, develop and execute test cases and scripts which include both functional and regression testing scenarios
• Design, develop and execute automated test scripts using QTP
• Create all standard QA artifacts and provide signoff when testing cycles complete
• Ensure that standard QA process is followed for all releases
• Bachelors’ degree in Computer Science or related field of study or equivalent relevant experience
• Minimum of 5+ years’ experience in Quality Assurance with a thorough knowledge of Software Development Life Cycle principles and Quality Assurance methodologies and best practices. Familiar with Waterfall and Agile project methodologies
• Proficient in design of detailed functional and regression test plans, and creation and execution of test scripts
• Familiarity with automation testing using QTP or equivalent tool
• 3+ years’ experience working with HP Quality Center Suite - ALM 11, or similar tool
• Familiarity with ORACLE, or any relational database and proficient in generation and execution of SQL for data validation of QA testing results
• Familiarity with QTP or similar automation tool
• 5+ years of experience as a Quality Assurance Lead
• Sound knowledge of Quality Assurance methods and procedures and familiarity with the full-life cycle development processes
• Understanding of Quality Assurance and Project Management basic principles
• Previous experience with Integration testing, Database SQL, Waterfall and ALM/Quality Center
• Minimum 2+ year of experience in QTP/UFT
• Minimum 2+ years of experience with the following
• 2+ years of experience in the following technical areas
• Minimum of 5+ years’ experience in design of detailed functional and regression test plans, and creation and execution of test scripts
• Minimum of 3+ years’ hands-on experience in automation testing using QTP or equivalent tool
• Proficient in designing, developing and executing automated test cases
• 3+ years’ experience working with HP Quality Center Suite - ALM 11, QTP or similar automation tool
• Design ~~ Testing Execution ~~ Defect Resolution ~~ Customer & Industry Compliance Requirements ~~ QA Practice
• Design and develop the test approach, test plan and test schedule. Write test cases/scripts, create test data and document expected test results. Design processes for test case automation and test execution. Review requirements and define, track and publish QA metrics related to each project
• Effectively manage and execute the testing process to validate that all functional and non-functional requirements are met. Provide consistent and timely test execution status reporting. Adhere to documentation as part of the testing process and improvise
• Manage and actively participate in the test defect resolution process; provide defect descriptions, root cause, scope, risks and impact of a problem and facilitating defect reviews. Provide feedback to technology teams and business partners on design improvements. Validate all product fixes and escalate issues that may affect the schedule, budget or quality of the product or testing process
• Maintain an up-to-date knowledge of current quality assurance principles, testing tools, processes, quality control methodologies and other technology advances. Assist in developing, improving and documenting the Ameriprise testing procedures. Ensure that the appropriate testing methodologies are applied on all assigned projects
• Test Automation ~~ HP UFT (Web automation) ~~ CA Dev Test (Mobile Automation) ~~ Performance Testing thru – HP Performance Center and thru CA Service Virtualization ~~ Strong on Test data Management and having experience of implementing automated test data solution, CA Release automation
• Strong knowledge on Test Automation tools for functional and regression test automation, data management solution, Service virtualization, Build release automation, performance testing, Mobile test automation, Mobile Native app performance testing, Web Services test automation
• Clearly able to articulate the progress on automation, publish the metrics on regular basis and drive attention on the automation activities to the senior leadership. Showcase improvement in the testing effectiveness thru automation solutions
• Capable of proposing the solutions to the tool product owners for them to enhance the existing tool features
• Strong QA experience in the past to actively be a part of Test team as part of any of the projects, having hands on knowledge on HP QC/ALM. Capability to participate in the test defect resolution process; including producing comprehensive defect descriptions, identify the cause, scope, risks and impact of a problem and facilitating defect reviews. Provide feedback to technology teams and business partners on design and usability improvements. Validate all product fixes and escalate issues that may affect the schedule, budget or quality of the product or testing process. Verify compliance of test processes on all projects
• Analyze and understand industry testing and compliance requirements in addition to specific business partner requests and needs provide innovative automation solutions to the business to improve their productivity
• Have worked in Agile environment and also in the onshore and offshore model to have synergies with offshore members through regular discussions and effectively utilizing the offshore and onshore team
• Bachelor’s degree in Computer Science, or related technical field; or equivalent work experience
• 4-6 years of relevant experience
• Demonstrated use of advanced automated testing tools. Advanced user experience within the assigned technology domain
• Skilled knowledge in testing concepts, tools and methodologies working in a highly regulated environment/industry
• Effective written and verbal communication skills. Excellent problem-solving skills and attention to detail
• Experience creating test automation scripts with VB and/or JavaScript or Selenium or any other DevOps framework tools
• Test Data Engineering tools usage like CA Test Data Manager etc
• WebServices API Test Automation/Web Test Automation
• Preferably having 4+ years of strong development experience on Java and ready to work on automation in testing organization
• Understand various testing processes and terminologies
• Engage in Analysis and Review of Functional Requirements and Design Specifications
• Create Test Approach and Test plans for ETL testing
• Create a test data creation and management strategy for the source systems
• Review and create manual/automated l test scripts for testing the application across different testing cycles
• 5+ years of experience in Software Quality Assurance Experience posure to Manual Functional Testing
• Ability to write complex queries using SQL Knowledge of UNIX commands and scripting Knowledge of QA processes including understanding requirement and test case development
• Good verbal and written communication skills Ability to multi-task and support multiple projects and releases at the same time
• Exposure to test automation using VB, C sharp, Excel Macros , iTKO Lisa is a plus
• Successfully complete all required annual compliance training courses
• Adhere to all regulatory and corporate standards
• Manage risk through processing documentation following established Consumer Credit Directives Guidelines and approved best practices
• Ensure that the bank is legally protected through accurately completing all documentation adhering to the approved terms of the loan
• University or Undergraduate degree preferred
• Perform Pre-Funding Quality Assurance and Post-Closing Quality Control reviews within SLA timeframes
• Validate Compliance with underwriting guidelines and procedures
• Document and communicate the results of the reviews
• Validate responses to quality control findings
• Monitor quality findings and their resolution
• Comply with the quality control testing standards
• Recommend reasonable corrective action relative to quality control findings
• Provide sufficient and timely reporting to management as required
• Follow-up with business unit to ensure corrective action sufficiently addresses the compliance, operational or credit issues identified
• Provide timely and appropriate feedback to quality control vendors
• Assist with monthly reporting
• Minimum 5+ years’ credit experience in the mortgage industry
• Quality Control experience in mortgage lending a plus
• Proficient with Microsoft Office Suite of products (Word, Excel, PowerPoint)
• Manage multiple testing projects and scheduling of testing efforts. · Analyze business requirements and technical specifications for Multiplan applications. Create the corresponding test strategy, test plans, and test cases. · Create, track, maintain and execute manual test cases and based on test & user scenarios. · Detailed oriented with strong analytical and problem-solving skills. · Agile development process experience. · Execute regression tests, analyze the results, and report any defects to the project team
• 4 years of experience in quality assurance in a Windows environment. · 2 years of automated testing is plus. · Experience in front-end and backend testing required. · Ability to understand/develop SQL queries. · Ability to multi-task and manage changing priorities. · Prior experience with Microsoft Test Management for defect tracking is plus. · Strong manual testing experience. · Strong trouble shooting skills · Strong verbal and written communication skills. · Strong sense of personal accountability; contributes beyond job role and responsibilities. . EDUCATION and/or EXPERIENCE
• 3-7 years of Quality Assurance experience
• Develop test cases and/or scripts and identify expected results for manual and automated testing process
• Conduct test to include functional, integration, performance, load and regression testing processes; resolve defects
• Adhere to established test methodologies ensuring that applicable standards and guidelines are observed
• Develop and document quality assurance guidelines, checklists and defect reports for anomalies detected during testing process and refer as appropriate for correction
• Produce documentation of test results
• Provide quality assurance consulting services in support of functional and technical product users
• Education:Bachelor's degree or equivalent combination of education and experience
• Work Experience:Four years
• Skills:quality assurance methodologies, organization, written communications, interpersonal, negotiation, problem solving
• Preferred Education:Master's degree
• Preferred Work Experience:N/A
• Preferred Certifications:N/A
• Lead and oversee the overall requirements and quality assurance efforts around accessibility compliance
• Compile Section 508 and ICT accessibility requirements to guide compliance efforts across the Institute
• Spearhead usability and accessibility testing of products and web-based user interfaces and devices and will be expected to initiate and lead process improvements
• Serve as the primary consultant to the Institute on matters of ICT accessibility compliance
• Work collaboratively within a small- to medium-sized multi-disciplinary team
• 1)Create test strategies/approaches for custom implementation projects
• 2)Create QA estimates, schedules and resulting staff plans for assigned projects
• 6)Record test results and report defects using team processes and standards
• 8)Report project issues and risks to the project team as they arise
• 13)Effectively champion team processes and procedures to ensure a quality product and smooth experience for the client
• 1)Bachelor’s degree in Computer Science, Software Engineering, Information Technology or equivalent combination of education and experience
• 3)3+ years experience in a professional services organization preferred
• 5)3+ years experience working with external clients on a regular basis
• 7)Solid understanding of basic software testing concepts such as Black Box, White Box, Regression, Negative, Boundary, Stress, and Performance
• 13)Excellent oral and written communication skills with a high attention to detail
• 14)Ability to work well in a team environment, on multiple projects at once and with a strong focus on client timelines
• 15)Understanding of multi-tiered architectures, networking and relational databases
• 17)Ability to accurately gather, analyze and interpret data, identify and define problems, and make recommendations for resolution
• 18)Ability to work effectively with strong personalities and build coalitions to move projects past difficult obstacles
• 19)Possess a strong degree of persaverence, self-confidence and determination when confronted with difficult situations
• Excellent leadership and mentoring skills
• 8+ years experience working on large/medium sized projects ideally in Java EE with Payments Domain
• Enterprise scale messaging (MQ Series preferred)
• Sound SQL and DB knowledge
• Spring framework
• Proficiency in automation test tools (e.g. QTP, LISA, and Selenium)
• 3+ years of related experience
• Ability to communicate/collaborate effectively with team members
• Demonstrated problem-solving abilities
• Basic knowledge of HTTP protocol
• Understanding of Front-End vs Back-End technologies and how they work together
• Basic knowledge of HTML/CSS/JS
• Demonstrate fluency with Bug Tracking Software/ Team Collaboration Software
• Practical experience in quality planning
• History of using automated suites for testing: Selenium, macros, and scripts
• Ability to setup Virtual Environments for testing various OS and Browsers
• Ability to discover/uncover points of failure
• Experience with Charles Debugger, Fiddler, Firebug, Chrome Dev Tools, etc
• 5+ years of extensive experience in QA testing of algorithmic trading platforms
• In-depth knowledge of software testing methodologies, defect tracking life cycle, defect analysis & preparing defect matrix and project status metrics
• Performed system testing including functional, regression, and data integrity testing
• Experience in working with QA life cycle- designing and creating test plans, test cases, and test scripts for unit testing, integration testing, functional testing, smoke testing and UAT
• Experience in successful delivery of Quality and Release metrics
• A collaborative style and ability to build the appropriate relationships and partnerships across the firm
• Ability to exercise initiative, problem identification, problem solving and independent decision making
• Strong experience in SQL, LINUX environment
• FX business knowledge preferable
• Familiarity with test automation creation, maintenance, and frameworks
• Ability to write SQL queries to find test data or confirm test results
• Experience in assisting in the creation and maintenance of Test environments and data
• Understanding of IT Security concerns and how to validate system compliance to security best practices
• Track record of providing constructive feedback to and driving the results of a team of testers
• Understanding of different development methodologies, when they should be leveraged, and their benefits
• Strong eye for detail,
• Familiarity with testing for industry Web standards compliant sites
• Knowledge of back-end testing and interface testing
• Ability to assist in the validation of QA builds and rebuilds
• Hands-On knowledge of HTML and JavaScript
• Bachelor's Degree in computer science, information technology or equivalent experience
• Retail Industry experience
• Experience with web and browser based applications and technologies
• Experience as a member of application support and implementation team
• Exposure to programming techniques
• Knowledge in Java
• Experience with SQL and PL/SQL knowledge
• Conversant with Agile processes
• System testing using structured test techniques for GUI/Non GUI applications , cutting across the front end , middleware and databases
• Good working knowledge of Continuous Integration
• Excellent programming skills using one of the low level languages
• Proven ability to partner and influence across the broader technology organization
• Work closely with Business Analysts and Developers for all project deliverables
• Experienced with Complex Multi Tier financial systems and if possible Investor Services
• Experience leading a team of approx 3 individuals

Summer Student Quality Assurance Analyst Resume Examples & Samples

• Co-ordinate testing for projects/releases
• Review project documentation and provide risk analysis from a testing perspective to management
• Prepare User Acceptance Testing (UAT) test plans; test documentation (test functions, test cases, scripts), based upon risk analysis to ensure optimal use of testing time while adhering to UAT policies, standards and procedures
• Prepare scope documents, signoff documents and other supporting project documentation as required
• Provide management with the status of project progress on an ongoing basis
• Execute and verify the results of UAT tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary; contribute to recommendations to release the code to Production
• Prepare and provide test evidence for compliance related changes, i.e., Sarbanes-Oxley, Anti-Money Laundering, Basel
• Develop application and process expertise within UAT; provide hands on training on systems, hardware, environment, product, standards, and methodology to other analysts as required
• Work as a team player on individual project teams to ensure business requirements are met; provide management with recommendations and risk assessments as required
• Develop and maintain a good working knowledge of assigned applications, UAT code configuration, system integration, environment resources and code delivery process
• May be required to prepare & forecast workday estimates based upon project documentation
• Identify and pursue opportunities to enhance personal breadth and depth of expertise and proactively apply knowledge on the job; identify and recommend enhancements or modifications to UAT processes in an effort to continually improve overall department efficiency and effectiveness
• Ability to perform risk-based business applications testing with Web interfaces, Graphical User Interfaces, and green screen emulation, in the following environment platforms: Host 4700/ 3270, IMS, AS/400, Client/Server, Windows
• Basic understanding of code management, server and applications layering, environment configuration and databases
• Good working knowledge of PCs and department-related software
• Ability to use automated test tools and transaction drivers for project testing
• Team Player with developing leadership skills
• Detail-oriented approach to project testing
• Ability to perform and co-ordinate the testing of multiple projects and assignments concurrently
• Good working knowledge of assigned banking applications and their interfaces
• Strong knowledge of UAT methodology, procedures and standards
• Support QA Testing Management to establish, co-ordinate and ensure a stable environment for conducting QA tests
• Ability to adapt quickly to changing priorities

Cob-kyc-quality Assurance Analyst Resume Examples & Samples

• Form part of the global COB KYC QA testing team functionally reporting to the Americas Head of QA
• Perform accurate and consistent QA checks on KYC profiles of new and existing clients
• Secure and ensure that risks and issues are recorded and escalated as appropriate
• Develop and institutionalize COB KYC QA capability, sharing/cross training with global team and wider COB user community
• Operate as a QA specialist for the evolving QA methodology, disciplines and framework while implementing required change in partnership with the global team
• Contribute to appropriate QA production and change governance structure(s) between QA function, COB leadership, operational control and technology partners to execute against QA mandate
• Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA and COB teams
• Experience of planning and executing testing across projects
• Profound knowledge in Know your Customer (KYC) matters and topics
• The ability to influence specific key stakeholders, providing support and coaching to them in their roles in the change effort
• Ability to utilize your own area of expertise and knowledge to contribute to significant improvements in operational processes and policies
• Job specific work experience in AML preferred with knowledge of the laws applicable to money laundering, including the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, etc
• A good understanding of global and applicable local legal and regulatory policies and guidelines in connection with BSA/AML requirements within client onboarding workspace
• Ability to travel to designated countries within the Americas for additional QA Assignments

Algo Quality Assurance Analyst AVP Resume Examples & Samples

• Developing and executing test cases for a number of high profile electronic trading applications
• Working with and guiding developers as they build automated testing
• Facilitating pre & post release scope reviews
• Work with SMEs to review and understand business requirements functional and non-functional specifications
• New/Replacement (provide name): Replacing Sheetal Dubey who took IJP to ITBA job family
• If replacement - Why did person leave - IJP to ITBA job family
• Taxonomy - QA
• Hiring Manager - Harjeet Singh Bhasin
• In budget - Y
• FTC Flip (if yes, provide name): No
• Candidates in Pipeline(Names): NA
• Location: Mumbai, India
• Justification: This role is to backfill due to movement fo Sheetal Dubey to ITBA job family
• 5+ years of Software Testing Experience writing test cases and test scripts
• 5+ years of test execution
• Experience using test management tools such as HP ALM (Formerly known as Quality Center) on a minimum of 1 project
• Experience with writing basic SQL queries to validate database data
• Experience with software test automation and test automation tools
• Testing related Risk and Issue identification, reporting and mitigation
• Testing blockage identification and resolution
• Defect identification, analysis and reporting, managing resolution of issues raised by business users
• Acts as an interface between business users and the project
• Build strong collaborative relationships with business users
• Provide ongoing support and training to fellow team members and business users
• Strong Functional test experience
• Automation development experience - highly desirable
• Demonstrated ability to communicate and coordinate with both technical and business stakeholders
• Experience with front-office trading platforms (e.g. Markitwire, Murex, Wallstreet) and/or back office processes (risk, operations etc.)
• Working knowledge of JIRA/Confluence/Jenkins
• Agile / scrum methodology
• Experience utilising advanced PC skills, MS-Word, MS-Excel
• General computer knowledge MS Excel advanced functions / power user
• Spanish would be an advantage
• Effective Communication skills
• Proactive problem solving attitude
• Bachelor's degree or work equivalent experience
• Participate in cross-functional discussions to review the impact of application changes from both internal and external interfaces on the quality of their applications
• Ensure comprehensive test coverage exists by understanding the test scope and approach of dependent QA groups. Work with application development teams to participate in solution design and ensure testability of functions and applications
• Facilitate execution of automated test scripts
• Contribute to Evergreen maintenance of Regression test script library
• Minimum of 3+ years of relevant experience as a manual Quality Assurance Analyst
• Minimum of 2+ years experience with Quality Center/Application Lifecycle Management
• Minimum of 2+ years experience testing Java, Weblogic, and Unix applications
• Minimum of 2+ years experience writing, modifying and executing SQL queries
• Experience working in the credit card industry
• Project Management Certification
• Prior Data Conversion experience
• Knowledge of TSYS Mainframe Application
• Reviewing Production and QC records to ensure that documentation has been filled out fully and correctly and that there are no discrepancies with respect to cGMPs, validated processes and manufacturing licences
• Ensuring that Production and QC records are received and available for QP sign-off in a timely manner
• QA authorisation of Production batch paperwork
• Analysis of Change controls, Deviations and Laboratory investigations
• Issuing periodic reports showing status of Quality Systems (Deviations, Customer Complaints, PQRs, etc.)
• Providing GMP training to Contactors
• A minimum of BSc (Hons) Degree in a life Science discipline
• At least 4 years' experience working within a pharmaceutical manufacturing environment
• Excellent attention to detail with the ability to critically review analytical data and to write professional technical reports
• Experience of Quality systems to include but not limited to deviation, out of specs, QA KPIs etc
• Experience of Batch File Review
• Previous practical experience of tablet manufacturing/ coating, capsule filling and packaging would be a distinct advantage
• Three years direct experience in overseeing the design, development and implementation of quality assurance standards for software testing
• Extensive experience with core software applications, including Microsoft Visual Studio, Microsoft Test Manager, Microsoft SQL Server and SharePoint
• Direct hands-on experience with ad hoc query programs, automated testing tools and reporting software
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs and flow charts
• Proven data analysis, data verification and problem-solving abilities
• Experience with statistical reporting and analysis
• Excellent technical PC skills
• Fluent in programming languages, including C# and others
• Good project management skills and/or substantial exposure to project-based work structures
• Knowledge of applicable data privacy practices and laws
• Minimum of 1- 3 years’ experience in fast-paced software industry with an in-depth understanding of QA methodologies on a mainframe platform
• Minimum of 1 - 3 years’ experience dealing with 3rd party integration partner testing
• Ability to document and track defects, as well as produce detailed reports using defect tracking tools
• Experience with loan origination & servicing, automotive lease/loan financing
• Working with application development teams to participate in solution design to ensure testability of functions and applications
• Developing and implementing a functional test automation framework
• Serving as a Subject Matter Expert and advising development team and users in the best approaches for test strategy and execution
• Developing the quality strategy, vision, requirements, and solutions for large-scale initiatives or as needed
• Documenting test strategy, test plans, test cases, test scripts, test cases, test scenarios, and test results
• Coordinating efforts for automated performance testing
• 3+ years of experience using test management tools such as HP ALM (Formerly known as Quality Center)
• 3+ years of experience with functional test automation scripts and tools
• 3+ years of experience with performance test automation scripts and tools
• 3+ years of experience with integrated testing
• Must possess the ability to effectively manage defects and other QA responsibilities in a team consisting of both onshore and offshore development and QA staff
• Must be able to communicate complex issues in a crisp and concise fashion to multiple levels of management
• Review all inbound and outbound interactions with clients to support and drive performance expectations
• Provide objective assessment regarding representatives compliance of process
• Complete the required number of QA evaluations on a weekly and monthly basis
• Lead periodic vendor calibrations to ensure consistency across our remote call center sites
• Assist in developing test scenarios/training exercise where performance gaps are identified via QA
• Monitor the health of the Knowledge Management function through reporting and basic data analysis
• Manage the organizational taxonomy of the Knowledge Base so that similar topics are clearly tagged and able to be discovered
• Uses experience in QA and Knowledge Management to assess gaps in agent performance and conduct root cause analysis for corrective and preventative action plans
• Constant communication with Vendor Management
• Within a dynamic team environment, extend to assist in partner escalations as well as ad-hoc customer research projects as necessary
• Testing Execution ~~ Defect Resolution ~~ Customer & Industry Compliance Requirements ~~ QA Practice ~~ Financials & Forecasts ~~ Agile Development
• Design and develop the test approach, test plan and test schedule. Review the test cases/scripts, ensure high test data coverage and document expected test results. Design processes for test case automation and test execution. Review requirements and define, track and publish QA metrics related to each project
• Manage the financials and FTE and Vendor resource forecasting
• Clearly able to articulate the progress on automation, publish the metrics on regular basis and drive attention on the automation activities to the senior leadership. Showcase improvement in the testing effectiveness through automation solutions
• Strong QA experience in the past to actively be a part of Test team as part of any of the projects. Capability to participate in the test defect resolution process; including producing comprehensive defect descriptions, identify the cause, scope, risks and impact of a problem and facilitating defect reviews. Provide feedback to technology teams and business partners on design and usability improvements. Validate all product fixes and escalate issues that may affect the schedule, budget or quality of the product or testing process. Verify compliance of test processes on all projects
• 7-9 years of relevant experience
• Managed the financials and resourcing for the projects
• Good on creating presentations for senior leadership
• Demonstrated experience of strong Quality assurance background in the past
• Expert level knowledge with the Software Development Life Cycle (SDLC) concepts and primarily on Agile
• Experience creating test automation scripts in the past
• Experience working as the developer and tester in the past and prefer to work in quality organization
• In depth quality assurance testing experience within the Financial Services industry (i.e. broker-dealer, advisor distribution, asset management, insurance, etc)
• Test Data, test automation, service virtualization, SOA knowledge, mobile testing would be a nice-to-have
• Past experience on Test Automation ~~ HP UFT (Web automation) ~~ CA Dev Test (Mobile Automation) ~~ Performance Testing thru – HP Performance Center and thru CA Service Virtualization ~~ Strong on Test data Management and having experience of implementing automated test data solution, CA Release automation
• Work at heights up to 20 feet from the floor, work in changing environmental conditions and squat, bend and stretch for short intervals, with or without reasonable accommodation
• Working knowledge of inspection tools including dial bore indicators, micrometers and various gages, etc
• Ability to read and interpret blueprints and/or electronic schemetic diagrams
• Previous experience in quality control and client product or technical degree, experience in electronics related study

Quality Assurance Analyst, Team Lead Resume Examples & Samples

• Responsible for providing technical leadership to both onshore and offshore QA Analysts
• Responsible for entire application test team’s technical and functional activities
• Provides cost and account management support for application test team on training and employee goodwill
• Proven functional and technical leadership abilities
• Several years testing experience in Software Quality Assurance
• Ability to drive and refine Software Quality Assurance best practices
• Ability to lead and direct within matrixed teams as technical project manager
• Responsible for production release readiness for appropriate application test area
• Ability to work with Senior Level management
• Interfaces with multiple Fiserv groups
• Ability to interface with internal and external customers and sponsors on pre-production release testing requirements and efforts
• Ability to provide tactical technical vision for Software Quality Assurance best practices
• Provides inputs for production release readiness on major product releases
• Ability to mentor and coach Software Quality Assurance associate development
• Responsible for tracking and meeting formal test schedules
• Responsible for providing project estimates
• Has direct reporting responsibility
• Interfaces with Product Design and Development management levels
• Participates in all Software Quality Assurance test and final production readiness reviews
• Works and coordinates with all Software Quality Assurance Managers and Team Leads on testing schedules and accomplishing all testing scheduled milestones
• Ability to represent the Manager of Software Quality Assurance on project-centric activities
• Communicate with cross functional project teams as part of a shared responsibility for total product quality
• Minimum five years of experience in Software Quality Assurance/Software Testing
• Advanced Functional and Systems regression testing experience
• Advanced knowledge of web application testing
• Advanced Browser Testing experience
• Advanced Manual and Automated Testing Skills
• Advanced Technical Knowledge
• Experience with automated regression testing systems
• Working knowledge of database, including SQL and DB2
• Knowledge of Agile/RUP Methodology
• Experience with Quality Center and Team Foundation Server (TFS)
• Ability to independently develop overall system test strategies; develop detailed system test plans and test cases including scripts, test data, and expected results; execute system test plans; track and report defects identified; work closely with software engineering staff
• Excellent written and verbal communication skills as well as negotiation skills
• Ability to build relationships with and influence other functional areas
• Excellent organization and time management skills: Operates independently with minimal guidance
• Excellent problem-solving skills with ability to perform root cause analysis
• Analyse requirements, create test cases and also implement Automation using UFT or Macros
• Support the functional and Business testing requirements for Regulatory Reporting Project
• Integrate QTP/UFT with ALM11 and store all test execution in ALM and have good working knowledge of Excel macros and VB Scripting
• Provide input into Test Plan and Test Strategy
• Raise, manage, escalate test defects, issues and risks as required
• Follow the Global Reg Test Management governance guidelines
• Ensure the releases delivered from development are Unit Tested for QA and Review all Unit Test Artefacts
• Support the Business User Acceptance Test team during test Execution and will analyse any defects identified during BAU Testing
• Experience or exposure to Banking Regulatory Projects testing
• Planning and building automation solutions on QTP, Excel and VB scripting but as a minimum has good experience running automation tools and is able to execute basic debugging where required,
• Excellent SQL query knowledge
• Expert on ALM11
• Has experience working on complex, multi-platform, distributed applications
• Work with Tech BA and Business BA, Design, Development and business representatives to ensure test scope and test deliverables are accurate
• Ideally have experience working with Test Harnesses and Synthetic Data generators for data warehousing projects
• Has experience working on large scale data migration and data warehousing projects involving multiple source systems and data feeds in a banking environment
• Understands tests at all levels (Functional Testing, System Integration Testing, Regression Testing etc)
• Demonstrates strong team work and focus
• Has dealt with offshore project models
• Can work under pressure and deliver on time, to plan
• Takes ownership and demonstrates initiative through problem identification, and resolution
• Is a creative thinker with strong attention to detail
• Demonstrates excellent organization and communication skills
• Prepare and Execute Test Cases and Data Sheets for testing against Functional and Business Requirements
• Prepare and execute Regression test cases
• Work closely with the Test Manager to ensure Test Schedules, plans and cycles are on track
• Manage the execution of Test Sets during Test Cycles to completion
• QTP 10.0 / UFT – Proficient
• Excel macros and VB scripting - Proficient
• QC10/ ALM11 – Advanced
• Ability to contrast and execute SQL Queries - Advanced
• MS Excel – Advanced
• MS PowerPoint – Proficient
• MS Word - Proficient
• Axiom knowledge – Desired
• Communication - Advanced
• Coordination Skills- Advanced
• Facilitation Skills face to face and virtual - Advanced
• Flexibility - Proficient
• Interpersonal Skills - Advanced
• Leadership - Proficient
• Relationship Management / Partnership - Proficient
• People Management - Matrix Environment - Proficient
• Teamwork - Advanced
• University degree level, and/or related work experience
• ISEB certified or at least 5 years test experience
• Over 5 years of combined business, project and IT experience

Csis Quality Assurance Analyst Resume Examples & Samples

• Execution of quality control reviews and documentation of results for those activities
• Assess the quality and accuracy of incidents in line with established procedures within the CSIS case management system
• Assess QC results to determine isolated or recurring deficiencies and develop/recommend corrective action plans as applicable
• Coordinate with IAU, Investigators, Team Leads, and Management to discuss QC results, disputes, and patterns of findings
• Coordinate with and support stakeholders with training as applicable
• Determine through quality control reviews processes that could be eliminated or updated which would result in process improvements
• Through aggregated quality control results, deliver expectations, recommendations and course corrections, when applicable, to Management
• Complete additional requirements as applicable to the QC function
• Four Year College Degree or equivalent experience
• Excellent research skills
• Advanced proficiency in Microsoft Word, Excel, Access, PowerPoint and Outlook
• Strong writing, analytical, and communications skills
• Should be a self-starter, and organized, and must have the ability to work independently, without supervision
• Develop clear, accurate and timely Test Approaches, Test Plans and Release Findings according to department standards
• Design and generate automated test scripts using various automated tools that align to business requirements, functional specifications, release notes, use cases and/or user stories
• Analyze vendor release notes to understand functional changes, translate those changes into test cases or test scenarios
• Write test cases or test scenarios that align to business requirements, functional specifications, release notes, use cases and/or user stories that may or may not cross application boundaries
• Test business applications following detailed test cases and scripts in an effort to identify software defects through manual or automated tests
• Analyze complex defects within and across application boundaries
• Report and track defects to resolution
• Provide clear and concise status back to project team and department management
• Manages testing efforts on multiple concurrent projects
• Develop an in-depth understanding of Umpqua business applications, system components and databases and the relationship between applications and systems
• Provide input on testing methods, processes, tools and systems
• Financial Services or banking experience
• Generally 5 years’ Software Quality Assurance experience using automated testing tools through test case creation to execution
• Ability to work on multiple takes concurrently

Quality Assurance Analyst / Engineer Resume Examples & Samples

• Develop, document and maintain functional and performance test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts
• Collaborate with UX Designers, BAs, QA engineers, and product owners to develop continuous product enhancements and releases
• Minimum 5 years Quality Assurance experience in Web and Mobile applications
• Experience working as a SDET (Software Development Engineer in Test) or proficiency in at least one programming language such as Java, C++, C, C#
• Experience working in Agile teams and familiarity with Scrum
• Testing UI, web services, databases, and back end functionality using tools like Selenium, SoapUI, JMeter or QTP
• Working knowledge of SQL, ability to write complex queries
• Highly analytical and problem solving skills
• Hard working, no excuses attitude
• Develop domain knowledge of the Trade Finance - Participation system flows
• Execute the regression test suite and troubleshoot issues and identify issues
• Attend all design walkthrough's related to the end to end workflow and review all documentation like FRD, SDS..etc
• Create and maintain MTS for the release
• Excellent analytical skills and can demonstrate proven track record in testing complex end to end flows for both message and batch based applications
• Experience of using and developing test design framework that are easily extendable and maintainable through parameterisation and configuration
• Capable of analysing complex requirements and design specifications and design regression scripts that are maintainable and performs as expected
• Excellent understanding of testing methodology and analytical skills to ensure condition coverage is exhaustive
• Expert on developing scripts for test management tool HP Mercury Quality Centre and Selenium
• Excellent attention to detail with outstanding verbal and written communication skill
• Experience of testing distributed based applications on Unix\java and Sybase technology stack
• Experience of IBM MQ Series, client server applications, Sybase
• Good domain knowledge of banking sector application, preferably Trade finance orientated applications
• Experience of using automation test tools such as Selenium or equivalent

Global Investigative Quality Assurance Analyst Resume Examples & Samples

• Execution of monthly quality control reviews and documentation of the data collection process for regional CSIS Investigations
• Organization and management of data collection metrics for utilization assessments and resource planning purposes
• Conduct and manage on-site quarterly audits of the regional Investigative Support Team personnel’s adherence to established protocols for Nuix and Relativity on a routine basis and identify and document process improvements
• Organization and management of Nuix and Relativity metrics for utilization assessments and resource planning purposes
• Evaluate audit results to determine isolated or recurring deficiencies and develop/recommend corrective action plans as applicable with the Global Program Manager
• Prepare audit reports for stakeholders outlining findings and recommendations of quality control reviews
• Coordinate with Investigators, Investigative Support personnel, and Management to discuss audit results, disputes, and patterns of findings
• Review, maintain and update auditing processes, procedures and workflows as needed on a regular scheduled basis
• Assist with audit and exam management, obtain regulatory deliverables, and assist with audit and exam responses
• Support the Investigative Support Team’s overall mission and program goals
• Must be able to think strategically in developing processes, procedures and workflows
• Ability to take initiative by proactively identifying resolutions to problems that may arise in carrying out day to day responsibilities
• Must be a self-starter, and organized, and must have the ability to work independently, without supervision
• Must be able to follow directions precisely and comprehend logistics of project demands
• Ability to quickly learn technology used in carrying out daily responsibilities
• Advanced proficiency in Microsoft Word, Excel, Visio, Access, Power Point and Outlook
• Ability to understand and draw conclusions from research conducted
• Previous experience in performing routine audit procedures a plus

Infrastructure Quality Assurance Analyst Resume Examples & Samples

• Software Development (Waterfall, Agile) or Project Management methodologies
• Proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
• The ability to present and absorb complex ideas quickly and accurately
• The ability to work within a large team, sometimes under stress, but always under control
• The ability to work efficiently as a sole analyst as well as part of a team

Orbital Quality Assurance Analyst Resume Examples & Samples

• Works with business and technology leads to identify the appropriate data for testing, and prepare that data for the test cases
• Performs the tests in both the QA and contingency/backup environments
• Minimum 5+ years of experience creating functional and technical documentation
• Experience with Java batch file management
• Work with project leaders and business owners to identify a structured test strategy and/or test methodology for a given project/initiative, estimate the amount of testing effort necessary to complete a given project/initiative, identify and implement automated testing tools, identify risk(s) related to requirements that may directly affect the completion of testing and or project deliverable(s), and ensure tests that are developed are repeatable, as well as traceable to the requirements
• Proven experience and expertise in identifying opportunities for testing automations as well as designing and utilizing testing automations
• Provide leadership and direction to testers in the creation and execution of a comprehensive test plan/test matrix in order to validate system functionality, system enhancements, new product development, etc.. in order to ensure business requirements are met or an issue has been corrected
• Participate in assigned test activities including creation of test cases, determination of expected results, design and usage of automated testing tools, manual data entry, review and troubleshoot test cycle problems as to their root cause in relationship with a business requirement or reported issue
• Accountable for on on-time completion of assigned tasks for system, integration, user acceptance, and regression testing
• Minimum of 8 years experience in testing within an IT, Financial, or Operations Division. Master’s degree in business related field with 6 years of experience is also acceptable
• Mentors and directs other quality assurance analysts, promoting teambuilding and professional development
• Ensures requirements and design artifacts undergo reviews to proactively validate appropriate applicability, accuracy, feasibility, usability, clarity, and testability
• Monitors progress of testing and makes necessary changes to test plans, cases and scripts to ensure that quality standards and production deadlines are met
• Responsible for defining and maintaining quality assurance testing best practices, initiates and documents processes and procedures improvements
• Leads the continuous improvement of quality assurance practices, tools and methodologies. Assesses
• Leads and manages data, environment and configuration requirements
• Oracle E-Business Suite R12.2.x implementation and upgrade testing experience
• Oracle E-Business Suite Manufacturing & Inventory modules testing experience
• Oracle E-Business Suite Order Fulfillment & Procurement modules testing experience
• E2E Integration testing experience between Oracle & internal/external applications
• Oracle E-Business Suite expertise in Financials, Transportation & Planning modules
• Exceptional analytical, problem-solving, and decision-making abilities
• Ability to research and recommend new and/or enhancements to processes and tools, based not only on technical factors, but financial and cultural as well
• Ability to and instruct and educate others on developing applicable test plans, scenarios, cases, and scripts
• Understanding Business Requirements, and Functional Specifications
• Understanding existing program logic
• Creation/ update of Detailed Design Specifications, Program Specifications, and program Version Control documentation
• Coding of new programs and changes to existing programs
• Creation of Unit Test Plans, and execution of Unit Tests
• Preparation and execution of Systems Test Plans and Scripts
• Providing technical support for Quality Assurance (QA) Testing
• Providing technical support for User Acceptance Testing
• Creation of Implementation/ Backout Plans and Support Handover Documents
• Providing technical support for Production Implementations, and post-implementation support during implementation warranty period
• Liaise with Production Support, SL3, and Ops to investigate, and perform root-cause analysis and bug fixes
• A university degree; a degree in an engineering or computer science discipline is preferred
• Very strong analytical and problem solving skills, with good decision making abilities
• Great written and verbal communication skills
• A strong focus on high quality deliverables and meeting tight deadlines
• Very strong passion for technology with a strong interest in the latest development best practices and frameworks
• An agile mindset and a broad skillset - willing to do whatever it takes to help the team deliver
• Minimum 7+years of continuous J2EE development experience on large/medium sized projects
• Proven experience enhancing large business-critical legacy systems
• Proven experience trouble-shooting, investigating, and performing bug fixes to large business-critical legacy systems as part of SL3 team
• Strong familiarity with design patterns and object-oriented principles
• Project experience using the below technologies/frameworks
• Spring MVC or Struts framework
• Responsible for understanding and executing the AML, OFAC and fraud mitigation QA policies and procedures
• Responsible for conducting QA reviews, covering, at a minimum, alert/case investigation processes, SAR filings, CTR filings, Customer Due Diligence/Enhanced Due Diligence reviews, and OFAC monitoring
• Reports and tracks QA review results and required actions in the QA database
• Provides feedback to LOB and support unit staff on the results of QA reviews
• Assists the Quality Assurance Manager in preparing QA reports
• Assists in preparing training sessions for LOB and support staff to address AML, OFAC and fraud mitigation deficiencies identified through QA reviews
• Assists in reviewing, testing, evaluating and documenting the adequacy of AML, OFAC and fraud mitigation controls that are documented in the Bank’s enterprise-wide and targeted risk assessments
• Assists in recommending controls or improvements to enhance and update the Bank’s AML, OFAC and fraud mitigation Compliance Program, policies and procedures
• Assists in coordinating AML, OFAC and fraud mitigation internal audits and regulatory examinations
• Complies with all applicable federal and state laws and regulations

Exam Publishing Quality Assurance Analyst Resume Examples & Samples

• Work with the Test Publishing, Content Development and Programme Management teams to provide a high standard of Quality Assurance for all tasks assigned to the TPQA (Test Publishing Quality Assurance) team
• Plan work effectively to ensure that tasks assigned to the TPQA team meet their deadlines and maintain the highest quality standards
• Pro-actively plan for the future attainment of goals
• Effective and timely completion of personal objectives, requested reports and administration requests, in addition to documentation of systems and processes
• Proficiency in Microsoft Word, Excel and other Office applications
• Strong organisational and time management skills, coupled with the ability to work on own initiative
• Fast-paced completion of daily tasks and objectives, evidence of a high energy approach
• The ability to work in a dynamic team environment coupled with the ability to successfully communicate to all audience types and across multiple cultures
• Keen eye for detail
• Excellent customer service and skills
• Full valid, non-restrictive passport to work in the UK
• Due to the nature of our clients a full and valid, non-restrictive UK driving license would be an advantage
• Working experience in Windows, and a Microsoft network
• Experience in areas of forecasting and prioritizing assigned tasks strongly preferred
• Process improvement methodology knowledge
• Working Arrangements
• 5 hours per week
• Normal office environment
• Flexibility required working additional hours to meet client needs and to work with colleagues globally. Occasional visits to other offices may be required
• Liaison/coordination with other technology groups (across sites) to coordinate/execute end-end testing
• Work within the QA organization and drive standards for Quality Assurance practices for the respective technology group across all teams
• 5+ years of experience in information technology with an emphasis on QA Automation and Object Oriented Development
• Conversant with Agile processes and tools such as Jira
• 5+ years of work experience of Java, Selenium, Cucumber and SQL
• Excellent programming skills using one of the low level languages preferred
• Assist in analyzing current Certification and QA functions
• Create and maintain documentation including
• 1-3 years Quality Assurance experience or BSA/Project Management experience in the Online Banking and/or bill payment industry with an emphasis on process design/control/documentation
• Desire to become a Quality Assurance professional and help develop/drive and change the direction of group
• Self-Management Skills
• Expertise in Microsoft Office, Sharepoint & Webex
• Previous experience as a project manager or familiarity with the project planning/execution process from high level design, requirements gathering and project execution
• Must be comfortable in a fast-paced environment within a group that is changing their focus
• InfoPath knowledge is desirable
• Conducts test analysis and execution on moderately complex projects to ensure that software meets or exceeds specified standards and end-user requirements
• Identify, troubleshoot possible defects and determine the probable source of those defects to aid quicker resolution
• Support business users during UAT and develop and encourage testing best practices. Creates test data for validation of positive and negative scenarios including valid and invalid records to thoroughly test program logic and verify system flow
• Support Test environments during testing phases. Setup correct conditions for the scenarios under test
• Bachelor’s degree in Computer Science or related field, or two-year degree in programming or equivalent work experience
• Solid understanding of the QA role, testing principles and how QA fits into the Software Delivery Lifecycle
• Demonstrated experience and comfort with test case management/defect tools (ALM, TFS, QA Complete etc.); experience with SQL
• Demonstrated ability to research, adapt and implement new testing methods and stay abreast of industry trends
• 7+ years proven QA experience with on-time track record
• 1-2 years of lead or leadership experience preferred
• Proficient in C#, Visual Studio
• Experience in WATIN/ WATIR, NUnit, VMware / VPC, MS Operating Systems, Spec Flow
• Experience working within and ASP environment
• Proficient with standard Microsoft Office Suite
• Deep knowledge of Quality Assurance standards, methodologies and processes used during all testing phases
• In-depth experience with Agile, Scrum teams and required ceremonies; ability to represent the QA discipline holistically in Scrum team decisions
• Ability to drive collaboration within Scrum teams / overall organization
• Ability to inspire passion and enthusiasm for achievement of team goals and values
• Strong attention to detail, self- starter and ability to motivate self and coworkers
• Excellent verbal and written communication / collaboration skills
• Continuously focuses on and develops professional skills and masters new tools / techniques

Quality Assurance Analyst, Associate Resume Examples & Samples

• Minimum 1 year overall Software Quality Assurance experience
• Must have excellent troubleshooting skills
• Experience with Agile, Scrum teams and required ceremonies
• Ability to drive collaboration within Scrum teams
• Continuously focuses on and develops professional skills and becomes familiar with applicable tools / techniques
• ETL experience and data testing
• Excellent UNIX skills
• Experience with programming languages (Pearl/Shell/Java)

Cisco Voice & Video Quality Assurance Analyst Resume Examples & Samples

• Maintain and improve existing test cases and plans used to validate stability and functionality of the enterprise Cisco VoIP Unified Communications solution
• Create new test cases and test plans to test any newly introduced or changing functionality
• Investigate opportunities for test automation and develop automated test plans
• Execute usability testing to evaluate and provide feedback on proposed design solutions
• Execute System Integration Testing in pre-production environment
• Discuss feature requirements and proposed design solutions including potential drawbacks with business stakeholders
• Assist business stakeholders where required in execution of User Acceptance Testing
• Identify design or software defects before production implementation
• Co-ordinate with Cisco and/or TD design and support engineers on defect mitigation
• Generate detailed test summary reports and distribute to stakeholders
• Maintain pre-production Cisco VoIP lab environments
• Provision VoIP phones in Cisco Call Manager
• Provision Extension Mobility users in Cisco Call Manager
• Provision Jabber and WebEx for users in Call Manager
• Assist with co-ordination of change deployment
• Creation of Change Management Records
• Two years of experience supporting or building a Cisco IP Telephony environment or other SIP based VoIP environment
• Two years of experience in enterprise software Quality Assurance testing processes
• Good LAN/WAN network design, management or support experience
• Strong attention to detail to ensure no defects are allowed to enter the production environment
• Strong documentation skills to create and maintain technical documentation
• CCNA or CCNP Voice Certification would be an asset
• Ability to take a pro-active approach to learning, problem solving, taking ownership of issues, and strong follow-up skills
• Ability to thrive in a fast paced / dynamic environment, manage high pressure situations and deal with challenging issues
• Experience in a large shop including Financial Services organization with rigorous change control and documentation standards
• Quality Assurance best practices
• Cisco Unified Communications Manager
• Cisco Unity Connection
• VoIP protocols including SIP and SCCP
• Cisco Voice Endpoints (Cisco Phones 79xx, 89xx, 88xx…)
• Cisco Telepresence Endpoints: CTS, MX, SX, DX, EX
• Cisco Jabber
• Cisco WebEx
• TCP/IP Networking
• Wireless Networking
• Active Directory Domain Services, DHCP, DNS
• Windows workstations

Senior SW Quality Assurance Analyst Resume Examples & Samples

• Guide and assist team to establish processes that provide requirements traceability across the technology stack
• Perform data analysis and validation
• Collaborate with stakeholders (physician team and others) to understand the clinical requirements
• Participate in code reviews to ensure complete test coverage
• Bachelor’s degree or 6 years of applicable work experience in QA Testing?
• Experience defining test scope and risk mitigation for complex systems in the following areas: Automation testing (e.g Selenium, QTP), Performance (e.g Mercury Loadrunner),
• Experience with debugging tools
• Experience with data mining and analysis
• Develop quality assurance requirements and strategies that span various development life cycles including waterfall, agile and vendor release management
• Develop and continually improves quality assurance methods and systems
• Define requirements for test tools and testing environments
• Plan, develop and collaborate on test automation frameworks and test suites
• Serve as QA lead for large and/or complex projects and as the QA representative on product development initiatives
• Serve as Subject Matter Expert in QA’s tenets, policies, processes, standards and deliverables
• Provide mentoring, coaching and training to less experienced QA engineers and analysts
• Review and develop clear, accurate and timely Test Approaches, Test Plans and Release Findings according to department standards
• Develop and provide input to risk assessments as it relates to go/no-go decisions
• Develop and refine important Key Performance Indicators (metrics) for the department
• Design, develop and generate automated test scripts using various automated tools that align to business requirements, functional specifications, release notes, use cases and/or user stories
• Analyze vendor release notes to understand functional and or technical changes and translate those changes into automated test cases or test scenarios
• Write test cases or test scenarios that align to business requirements, functional specifications, and release notes
• Execute all components of product testing such as functional, regression, end-to-end, performance and load testing
• Develop an in-depth understanding of business applications, system components and databases and the relationship between systems
• Generally 7 years’ experience in Software Quality Assurance
• Minimally 3+ years’ experience using testing web testing frameworks and load testing frameworks
• Experience in finding root cause of defects in a complex environment
• Hands on experience with testing tools and automated testing tools through test case creation to execution
• Graduate of Bachelor’s degree
• Has good knowledge and work experience in Internal Audit or Risk. Banking industry preferred
• Ability to co-ordinate, organise and prioritise workflow
• Ability to work autonomously as well as collaborate with others
• Minimum of 3 - 5 years of related experience
• Working knowledge of existing programs and products within BMO Financial Group
• The position requires a Working knowledge of consumer credit transactions with regard to underwriting, loan structure, documentation, servicing, collections, and compliance requirements
• Minimum of a general understanding of regulatory and secondary market requirements, policies and procedures and vendor requirements within the reviewed areas
• Working knowledge of BMO Financial Group, Policies and Procedures, Lending Authorities, etc
• This position will possess a Working knowledge of all BMO Financial Group or third party lending partner policies and procedures within the reviewed areas
• Working knowledge of retail loan and deposit documentation requirements
• Working knowledge of compliance requirements of retail and commercial credit, deposit, and other product operations
• In depth knowledge of origination, servicing, collections, and performance systems
• Ability to work independently using the knowledge set to produce supplemental reports for review by the Head of Quality Assurance
• Good working knowledge of production systems and performance systems related to bank operations
• Ability to interact and communicate with the department and Line of Business personnel
• Excellent judgment, logic and reasoning

Related Job Titles

Call Center Analyst Resume Examples

Writing a great call center analyst resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own call center analyst resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the call center analyst job you're after.

or download as PDF

Essential Components for Crafting a Call Center Analyst Resume

Creating a standout Call Center Analyst resume is a strategic endeavor, essential for showcasing your expertise, professional background, and suitability for the role. It's imperative to highlight your analytical prowess, communication proficiency, problem-solving aptitude, and extensive customer service acumen. A well-structured resume with clearly defined sections will ensure that each facet of your professional journey is presented effectively.

In the following sections, we'll delve into the critical elements of a Call Center Analyst resume, discussing their significance and content. Additionally, we'll provide tips to enhance the impact of each section, aiming to capture the attention of potential employers.

1. Contact Information

As a Call Center Analyst, your contact information is a fundamental component of your resume. Positioned at the top, it should be easily noticeable, enabling employers to reach out effortlessly for interview invitations or further discussions.

Typically, this section includes your full name, phone number, and a professional email address. Ensure your email is appropriate for workplace communication. In today's digital age, consider adding your LinkedIn profile or other professional social media links, provided they are well-curated and reflect your professional persona.

While your current city and state can be useful for local job searches, omitting your full mailing address is advisable for privacy reasons. Always verify the accuracy of your contact details to facilitate seamless communication with hiring managers.

• Phone Number
• Professional Email Address
• LinkedIn Profile Link (optional)
• Other Professional Social Media Accounts (optional)
• Current City and State (optional)

2. Objective Statement

The objective statement is a concise yet impactful part of your resume. It should be customized for the Call Center Analyst role, underscoring your skills, experience, and career aspirations pertinent to the position.

This segment is often the first impression you make on hiring managers, so it's essential to craft it with care. It should succinctly convey your capacity to analyze call center operations, drive enhancements, and bolster customer satisfaction.

An effective objective might showcase your data analysis expertise, problem-solving abilities, communication strengths, or familiarity with specific call center technologies. Mentioning any relevant certifications can also be advantageous.

• Data analysis
• Problem-solving
• Excellent communication skills
• Knowledge of call center software

For example: "Dedicated professional seeking a Call Center Analyst role, bringing X years of experience in optimizing call center functions and elevating customer satisfaction through meticulous data analysis."

Ensure your objective not only reflects your career goals but also what you can contribute to the employer, establishing a mutual benefit.

Related: Top Call Center Analyst Resume Objective Examples

3. Skills and Competencies

Equipped to excel!

The Skills and Competencies section is a vital part of a Call Center Analyst's resume, allowing employers to quickly assess if you're the right fit for the job. Highlight essential skills such as:

• Communication Skills: Clear verbal and written communication is crucial for explaining complex data insights.
• Analytical Skills: Proficiency in analyzing data, spotting trends, and offering recommendations is key.
• Problem-solving Skills: The ability to troubleshoot issues within call center operations is a must.
• Attention to Detail: Accurate recording, interpretation, and reporting of data are imperative.
• Technical Skills: Familiarity with call center systems, databases, and technical tools is essential.
• Customer Service Skills: Understanding customer service principles aids in enhancing call center performance.
• Time Management Skills: Efficiently managing multiple tasks in a fast-paced environment is important.
• Teamwork Skills: Collaborating with a team is part of the role.
• Decision-making Abilities: Making informed choices based on data is a valuable skill.
• Adaptability/Flexibility: Being prepared for the dynamic nature of call centers is beneficial.

Provide concrete examples of how you've applied these skills in previous roles to strengthen your claims.

Related: Call Center Analyst Skills: Definition and Examples

4. Work Experience

The Work Experience section is a testament to your professional journey, showcasing your capabilities and expertise. Detail your roles and responsibilities, emphasizing those relevant to a Call Center Analyst position.

List your previous positions in reverse chronological order, including job title, company name, location, and tenure. Highlight experiences in data analysis, call center management, performance monitoring, process improvement, quality assurance, and team coordination.

Use action verbs to describe your responsibilities and achievements, such as:

• Analyzed call center metrics to derive trends and actionable insights.
• Devised customer service enhancement strategies based on data.
• Implemented quality programs leading to a 20% decrease in customer complaints.
• Coordinated with teams to refine call center processes.

Include any experience with specific tools or software pertinent to call center operations. Quantify your achievements where possible, but remain truthful and accurate.

An effective Work Experience section should illustrate your proficiency in data analysis and its application to improve call center functions.

5. Education and Certifications

Education: A bachelor's degree in business, communication, or a related field is often required, with some employers favoring a master's degree. Include the institution's name, your degree, and graduation date.

Relevant Certifications: Certifications can bolster your profile, such as Certified Call Center Manager or Certified Customer Service Professional. List any you have, along with the issuing body and certification date.

Special Training: Mention any specialized training in customer service management, data analytics, CRM software, quality assurance, or project management.

Continuing Education: If you're pursuing relevant online courses, include them to show your commitment to ongoing professional development.

This section is not just a formality; it demonstrates your dedication to learning and growth within the call center industry.

Related: Call Center Analyst Certifications

6. Achievements and Awards

The Achievements and Awards section is your platform to shine, allowing you to spotlight your successes and how your contributions have led to tangible results.

Include any relevant awards or recognitions, such as exceptional customer service awards or acknowledgments for surpassing targets. Quantify these achievements to enhance their impact.

This section conveys your result-driven nature and your capacity to exceed expectations. Also, highlight team achievements to show your collaborative spirit.

7. References

References are a crucial endorsement of your capabilities as a Call Center Analyst . List individuals who can attest to your job performance, such as former supervisors or colleagues.

Provide their full names, titles, companies, contact details, and your relationship with them. Always secure permission before including someone as a reference.

References can be a deciding factor in the hiring process, so choose individuals who can speak positively about your professional attributes.

If preferred by recruiters, you can indicate that references are available upon request at the end of your resume.

Related Resume Examples

• Call Center Operations Manager
• Call Center Team Leader
• Call Center Agent
• Call Center Associate
• Call Center Director
• Call Center Manager

Call Center Resume Samples

The person working for a Call Center will answer all incoming calls and respond to inquiries, place orders, manage customer service problems, and provide information to customers. The Call Center Resume emphasizes on tasks such as – answering incoming calls, making necessary correspondence, managing and resolving customer complaints, identifying and escalating issues to higher officials, researching and identifying customer complaint, processing orders, routing calls to appropriate personnel, following up customer calls, upselling product and services, completing call logs and reports, and participating in all other duties as assigned.

The skills and abilities that are expected from candidates applying for this job include – proficiency in relevant computer applications, knowledge of customer service practices and principles, fast data entry and typing skills, the ability to handle stressful conditions, and superior listening skills. A high school diploma is a mandatory qualification.

• Resume Samples
• Customer Service
• Call Center

Call Center Resume

Objective : To obtain a full-time employment opportunity that utilizes communication and computer savvy skills also telephone techniques and fulfills customer requests via telephone, mail, or instant messaging.

Skills : Communication Skills, Management, Customer service.

Description :

• Participated in the preparation of prescriptions via a highly automated system review.
• Filled a prescription for accuracy Interacts with fellow health care team members.
• Assured compliance with legal requirements, proficient with computers.
• Worked with a team of pharmacists and guide techs knowledge in HIPPA.
• Communicated professionally in person.
• Stocked shelves, counters, and tables with merchandise.
• Effectively lead and managed a team of CSRs to meet company objectives in all areas of employee and client satisfaction.

Objective : Seeking employment within a growing company that has advancement for a self-motivated, reliable, hardworking individual who has the ability to adapt and succeed to any complicated methods procedures.

Skills : Computer savvy, Telephone Calls, Data Entry.

• Costumer Service Seasonal Tax Job Inbound- Outbound calls.
• Answered the phones making appointments for those who would like to come in and get their taxes prepared.
• Gave free estimates on the phone.
• Mentioned any promotions that we had going on at the moment depends on the month.
• Assisted the customers with anything they had a question with or concern.
• Provided all information possible concerning taxes, locations.
• Filed with us the previous year to come back.
• Placed orders for forms and tax records letting the customers know if they will owe anything.

Headline : Over 4 years of experience as a Call Center responsible to make the best decision for the customer and the business while ensuring site safety and customer satisfaction.

Skills : Safe Patient Handling, Emergency Responding, Time Management.

• Assisted customers with any technical issues.
• Experienced with the website and escalate any issues to management appropriately.
• Placed outbound follow-up calls to sales.
• Led and persuades potential customers to complete and submit an application.
• Accomplished an employee of the month, organized receive inbound calls.
• Transferred sales leads and calls from current and potential customers.
• Responsible for managing product knowledge, profitability, quality, and effectiveness of the team.

Headline : Looking to help make the company grow by doing best at the job and being a committed and trusted employee. Seeking better and higher pay hoping one day can become a business owner and one way.

Skills : MS Office, Photoshop, Lightromm.

• Professionally answered incoming calls.
• Responded to customer inquiries.
• Routed calls to the appropriate resources.
• Followed up customer calls when necessary.
• Researched required information using available resources.
• Handled and resolve customer complaints.
• Identified and escalate priority issues.

Objective : Looking for employment and being a part of company will be a great asset. Reliable, dependable and can complete any task given. Looking forward to becoming a part of team.

Skills : Telephone Ettituque, Technical Skills, MS Office.

• Assisted Operations in generating applications, filing, EFT solicitations, etc.
• Prepared and researched referrals for follow-up inquiries (e.g., adjustments or outbound callbacks).
• Maintained regular follow-up with policyholders regarding outstanding inquiries
• Reviewed incoming written correspondence and formulate responses.
• Updated customer accounts as needed to avoid escalation.
• Achieved a high level of 1st Call resolution.
• Created an environment conducive to success by promoting and recognizing initiatives.

Objective : As a Call Center Responded promptly and answered/resolved customer inquiries and complaints. Investigated and resolved service issues and /or product problems. Managed customer database accounts.

Skills : Customer service, Data entry, Technical Support.

• Ordered in person and over the phone to generate additional revenue.
• Worked with a 6 line phone.
• Provided accurate and appropriate information in response to customer inquiries.
• Addressed customer service inquiries in a timely and accurate fashion.
• Developed effective relationships with all call center departments through clear communication.
• Maintained up-to-date records at all times. 
• Assisted customers with any technical issues experienced with the website.

Headline : To obtain a position that will allow to utilize analytical, interpersonal and communicative skills. Successful Call Center Representative example resumes emphasize excellent listening and communication skills.

Skills : Quality Control, Quality Assurance, Inspection.

• Managed lenders collection of mortgage loans and customer inquiries.
• Resolved problems and handled account discrepancies.
• Performed various other tasks involved with mortgage servicing.
• Monitored account delinquency, research missing payments, issue escrow payments.
• Prepared mortgage payoff letters and receive bankruptcy notices from borrowers.
• Worked with collectors and attorneys that represented lenders, notifying them about delinquencies.
• Relied heavily on communication, and listening skills.

Objective : Customer service representative looking for a full time or part-time Call Center position. Experienced in customer service with reliable, flexible, experienced, and very responsible skills.

Skills : Internet, Outbound Calls, Customer Product Complaints.

• Answered incoming calls, greeting callers, providing information, transferring calls.
• Paged individuals to inform them of telephone calls, using paging and interoffice communication equipment.
• Answered about 250 calls a day Giving information to the public about hospital services.
• Transferred call to different departments.
• Explained policies and procedures to the public. Skills Used Bilingual Spanish/English.
• Answered phone calls for food orders.
• Solved customer concerns and if was not able to direct it to a manager.

Objective : Actively seeking a career in a multi-tasking office that will satisfy personal goals and provide assistance to others. Dedicated, dependable person, capable of handling diverse situations while maintaining a professional attitude.

Skills : Customer Accounts, Troubleshoot, Client Information.

• Answered phone calls for floral shops that forward their phones after the shop had closed.
• Consisted of getting the customers full name along with recipient information and credit card number.
• Ordered as to what floral arrangement they wanted.
• Filled out the greeting card that would be sent with the flowers.
• Helped people find something if they could not find it.
• Place outbound follow-up calls to sales leads and persuades potential customers.
• Completed and submitted an application.

Objective : To find an opportunity that will allow to demonstrate skills and abilities of the hard-working person. Anxious to increase knowledge and help people with work in the Medical Field.

Skills : Scanners For Distribution, Billing Questions, Scheduling Appointments.

• Responsible for answering inbound calls, providing specialty in collections, Microsoft word excel.
• Assisted college students with student accounts and financial aid threw client relations with the company.
• Raised the customer service bar for department, compliments,
• Ensured assistant with the client (school), raised professionalism as well.
• Currently positioned as assistant team-lead for three major universities.
• Responsible for taking inbound calls, making payment arrangements.
• Answered questions about the product details, the company, and issues with account for the customers.

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