consumer awareness essay class 10

Consumer Rights & Awareness Project for Class 10th PDF Download

Consumer Awareness Project is a key factor in determining whether a product succeeds or fails. Consumer rights Project refers to being aware of one's knowledge of various consumer production laws.

Table of Contents

Understanding Consumer Awareness and Rights is one of the most vital for each citizen. Ensuring that the customer is informed about products, services, and their rights is known as consumer awareness. Consumer Rights, on the other hand, refer to a set of laws that represent the consumer’s right to be informed about the quantity, quality, purity, potency, and price of goods, as well as their standards, so that the consumer is protected against all types of unfair trade practices. Check the Consumer Rights Project for Class 10 as well as the Consumer Awareness Project for Class 10 given below.

Consumer Awareness Project Class 10

A simple definition of consumer awareness is the act of ensuring that the buyer or customers are aware of the information on products, goods, services, and consumer rights. It’s crucial for consumers to be informed so that they can choose wisely and at the appropriate moment. Consumer awareness and rights will be thoroughly covered in this essay.

People pay a set amount for products and services to satiate their endless demands. But what should one do if the items and services they have purchased turn out to be of poor quality, overpriced, of inadequate number, etc? Instead of feeling satisfied in these circumstances, the customers frequently feel defrauded by the vendors who provided the goods and services. Consumer awareness is key in this situation.

Consumer Awareness & Rights Project Meaning

Consumer awareness is a way to show that the buyer or purchaser is aware of the details and information regarding goods, services, administrations, and buyer rights. In order for buyers to make the finest choice and the optimal decision, it is crucial that they are informed of their options and aware of the consumers. Consumers reserve the right to well-being, the right to data or knowledge, and the choice.

Consumer Awareness Project Class 10 Introduction

The level of understanding and knowledge that individuals have about their rights and obligations as consumers is referred to as consumer awareness. It entails being knowledgeable about product or service options, recognising one’s market rights, and being aware of the potential dangers and advantages of consumer decisions.

Consumer education is critical for empowering people to make educated decisions and protect themselves from unfair practises or scams. Consumers who are aware of their rights can actively participate in the marketplace, demand high-quality goods and services, and hold corporations accountable for their activities.

Key Elements of Consumer Awareness

Key elements include the following points :

Product Information: Consumers should have access to accurate and comprehensive information about the products or services they are considering purchasing. This includes details about the ingredients, manufacturing processes, potential risks, and any relevant warranties or guarantees.
Rights and Responsibilities: Consumers should be aware of their legal rights, such as the right to safety, the right to choose, the right to information, the right to redress, and the right to consumer education. They should also understand their responsibilities, such as using products as intended and making informed decisions.
Consumer Protection Laws: Awareness of consumer protection laws and regulations helps consumers understand the legal framework that governs their interactions with businesses. This knowledge enables them to recognize and report fraudulent or unfair practices.
Market Competition: Consumers should be aware of market competition and the availability of alternative products or services. This knowledge allows them to compare prices, quality, and features to make informed decisions and obtain the best value for their money.
Environmental and Social Impact: Consumers should be conscious of the environmental and social impact of their purchasing choices. This includes considering factors such as sustainable production practices, fair trade, ethical sourcing, and responsible consumption

Consumer Rights Project Class 10 – Definition

Consumer rights are the legal rights and protections that individuals have as consumers in their dealings with businesses and the marketplace. These rights are intended to ensure that consumers receive fair treatment, safety, and satisfaction while purchasing goods or services.

Purpose of Project on Consumer Rights for Class 10

Consumer awareness regarding product price and quality is important and should not be disregarded. In the age of globalisation, technological development, the introduction of high-end devices into the market, and aggressive marketing tactics have not only provided customers a variety of options but also shielded them from the multitude of issues brought on by such rapid change.

The need to inform and encourage consumers to pay attention to product quality as well as potential service problems in the expanding field of public utilities is important and becoming more and more necessary.

In simple words, the consumer needs to be informed about his rights. He ought to be knowledgeable enough to be able to defend himself against any wrongdoing on the part of the trader. It is necessary to offer consumers trustworthy and comprehensive information that they can obtain quickly and affordably in order to assist them in being in this situation. The Consumer Protection Act is an attempt by the Government of India and the State Government to establish a dispute resolution process in light of these problems. In addition, there is still more to be done in the way of raising awareness. Anywhere there is a need, a viable solution should be given. This develops more importance in rural areas.

Consumer Awareness and Rights Project Stages

Consumer awareness is a key factor in determining whether a product succeeds or fails. There is a good probability that the sales of such products will increase if the consumer is aware of the products and can make educated judgments. A potential customer’s awareness progresses through five stages:

Unaware consumer: A consumer who has no idea that there is an issue and, as a result, has no idea what the remedy is.
Problem aware : A customer who is aware of their problems but is unaware of the solutions.
Knowledge of the remedy : The customer is aware of the issue. He is aware that there are options, but he has not yet chosen one and is unaware of the product.
Product Aware: A customer who is aware of the products or services but is unsure whether they will be able to solve their problems with them. In such circumstances, the merchant must address objections.
Fully informed: Lastly, the buyer who is well-informed about your goods is about to make a purchase but requires one last prod.

Consumer Awareness Project Class 10 PDF

Consumer Awareness is an act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers’ rights. Consumer awareness is important so that buyers can take the right decision and make the right choice. The consumer awareness project PDF is given below o download for future reference.

Consumer Awareness & Rights Project PDF Download

Consumer Rights Project for Class 10

In order to protect the interests of Indian consumers, the Indian Parliament approved the Consumer Protection Act in 1986. According to our economics, a supply that is reliable and consistent along with the ideal amount of demand can promote economic growth. This act was then introduced to protect the buyers from any abuse or exploitation.

Consumer Awareness in India

Educating the 140 crores pollution consumer awareness in India is very crucial to protect themselves from dishonest vendors. Consumer awareness refers to a consumer’s understanding of their rights in relation to a product or service that is being promoted or sold, allowing them to get the most out of what they purchase. To protect the interests of Indian consumers, the Parliament of India passed the Consumer Protection Act in 1986. The following guidelines help Indian consumers become more aware of their rights to safeguard them, according to the Government of India.

Consumer Awareness- Right to Information

The buyer has the choice of learning more about the specifications, quantity, strength, cost, and quality of the goods or services. Before making a selection, the buyer should ostensibly get all the information available regarding the good or service. This will enable him to make very informed and deliberate decisions and, in addition, prevent him from falling victim to high-pressure selling techniques. The right to data is used to defend consumers against cunning promotions, deceptive packaging, and markings, exorbitant prices, etc.

Consumer Awareness- Right to Choose

This privilege grants access to a wide range of goods and services at exorbitant prices. The goods and services offered in a monopolistic market should be of the highest calibre and value.

The customer should reserve the right to the full range of choices, substitutions, and alternatives, and the seller should refrain from using coercive tactics to view the goods. This privilege necessitates unrestricted market competition. The choice of a product from the market should be left up to the buyer.

Consumer Awareness- Right to be Heard

If there is no proper authority to take client concerns into account, the other rights are useless. If a customer is dissatisfied with the goods or service, they have the option of filing a complaint, which must be resolved within a certain amount of time. For instance, if a customer buys an electronic item and it starts to malfunction, they have the right to make the appropriate decision and return or replace it.

Consumer Awareness- Right to Seek Redressal

This offers buyers the authority to resolve any disputes, grievances, and claims they may have against sellers for engaging in unfair trade techniques, double-dealing, or other forms of exploitation. In the event that the item’s nature is compromised, the buyer has the right to inspect. Under the Consumer Protection Act, buyers must submit written objections.

Consumer Awareness- Right to Customer Education

A consumer should be aware of the rights and obligations the law has granted him in relation to advertising and marketing tactics. This is a crucial right since it establishes fair exchange and business practises as a client is aware of his freedoms and rights. The consumer is in a position to learn about his privileges and rights as a buyer and has the power to do so.

Consumer Awareness- Right to Safety

It is important to protect this fundamental right against the promotion of goods and services that endanger life and property. The use or consumption of subpar goods and services can seriously compromise the security and well-being of the consumer. They reserve the option of offering high quality and reliable goods to pique customers’ curiosity. For instance, stale food goods can impact consumers’ welfare; low-quality cosmetic care products might result in comparable damages; residential products like LPG cylinders, if not fixed as intended, can cause significant harm to life and property.

Consumer Awareness & Rights Project Class 10

The most significant and effective consumer awareness programme, Jago Grahak Jago , has successfully addressed consumer complaints while protecting customers from unethical marketing activities. The Department of Consumer Affairs, a division of the Ministry of Consumer and Public Distributions, launched the Jago Grahak Jago campaign in 2005.

The slogan “Jago Grahak Jago,” which translates to “wake up consumers,” is being used in practically every home. To raise consumer awareness, the Indian government employed a variety of media. The government uses the channels listed below to achieve the goals of the “Jago Grahak Jago” awareness programme.

Advertisements
Video campaigns

Consumer Awareness & Rights Project Conclusion

Finally, it can be said that consumer awareness refers to being aware of one’s knowledge of various consumer production laws, improved techniques, and consumer rights, such as the right to protection of one’s health and safety from goods and services that consumers purchase and the right to information about the cost, quality, quantity, potency, and standard of goods.

Is Consumer Rights Chapter Deleted

No, The consumer rights chapter is not deleted for the 2022-23 board exams. so Read this full article to knowing things all about Consumer Awareness and Consumer rights.

Consumer Rights & Awareness Project for Class 10th PDF Download_3.1

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What is consumer awareness and its importance?

The act of ensuring that a buyer or customer is aware of the information on products, goods, services, and consumer rights is known as consumer awareness. It's crucial for consumers to be aware of their options so they can choose wisely.

What are the types of consumer awareness?

8 depicts different aspects of consumer awareness, i.e., standardisation, MRP, date of manufacturing and expiry, knowledge about Consumer Courts, rights and duties of the consumers, etc.

What is a simple definition of a consumer?

A simple definition of a consumer is one who consumes.

What is the consumer awareness conclusion?

Consumer awareness refers to being aware of one's knowledge of various consumer production laws, improved techniques, and consumer rights, such as the right to protection of one's health and safety from goods and services that consumers purchase and the right to information about the cost, quality, quantity, potency, and standard of goods.

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Class 10 Economics Subject Enrichment Activity: A Project On Consumer Awareness 2024-25

Written By Avinash Sharan

Class 10 | projects 10, 38 comment(s), 4th november 2022, social science project on consumer awareness for class 10 .

Consumer awareness projects are all about developing ways to protect the interests of consumers by applying pressure on the business community. Students of class X are given this topic so that they can share their knowledge and foster the spirit of perseverance. Moreover, It also helps in developing confidence and managing obstacles more efficiently. By doing such projects, students learn to implement their theoretical knowledge in practical aspects. Such projects are multidisciplinary because students are required to solve real-world problems by applying knowledge from different disciplines. Therefore, keep your project on “Consumer awareness” simple and to the point.

For Disaster Management Project click on the link.

Social Science Project On Consumer Awareness For Class 10 Students

Table of Contents

Things to be kept in mind while doing the project

(Follow CBSE guidelines strictly.)

Firstly, USE A-4 size file paper (one side ruled) and blue/black ink to write your project.
Secondly, design the cover page in such a way that it reflects your topic.
Thirdly, write the Topic of the project, Name, Class, and Sec, Roll no. on the cover page in bold letters.
Fourthly, however, the project work should not be less than 10 pages (including the cover page)
Lastly, do not use plastic covers.

1. Acknowledgement: Page 1

(what should be written) see the example below.

Acknowledgment

From the core of my heart, I am very thankful to everyone who supported me, for I have completed my project effectively and on time.

I am using this opportunity to express my gratitude to my, teacher___________ as well as our Principal______________ who gave me this golden

opportunity to do such a good project on the topic, of “ Consumer Awareness ”.

I am sincerely grateful, to all of my friends, co-partners, family, and guides who shared their, truthful and illuminating views on several issues related to the project by devoting their precious time.

Equally grateful to my ( NAME OF SUBJECT TEACHER ) for giving me moral support and guidance in doing this project.

It would be an injustice if I did not thank my parents who helped me a lot in collecting data, pictures, and continuous help and support.

With their able guidance, encouragement, and support, I could complete my project on time.

Thanking you,

(Name of the student)

2. Certificate: Page 2

Project Certificate Format

Certificate

This is to certify that

(Your Name)………………………. of class X (your Sec) ………

has completed his/her project on the topic

“CONSUMER AWARENESS”

as prescribed by Mr./Miss/Mrs./Prof……….(teacher’s name)………. during the

academic year….(year)……. as per the guidelines

issued by CBSE.

Signature of Teacher Sign of external

3. Index: Page 3

Do not forget to add an index page along with Page No.

4. Introduction Of Project On Consumer Awareness: Page 4

Today, we go to market and buy a variety of goods and avail services in our day-to-day lives.

For the same, we pay money and derive satisfaction by consuming them.

But sometimes, we feel dissatisfied due to poor quality, high prices, false promises, made in advertisements, hidden information, costs, etc., and so on.

This is done because we are, not aware of our rights as a consumer.

Therefore, the need for consumer awareness was coined by the Western World in the 1960s.

It is a social force designed to protect the interests of consumers.

Organizing the consumers to bring pressure on the business community to heed their say.

Moreover, the pressure may be moral, legal, or economic.

It is a combined effort of the consumers to seek redressal of their grievances adversely affecting their standard of living.

Therefore, It is the protest against unfair business practices and injustices.

5. Objective: Page 5 ( Project On Consumer Awareness)

reduce consumer exploitation by making them aware, of their rights as a consumer.
providing complete knowledge about a particular product to potential customers.
To provide complete and adequate knowledge to the customer.
prohibit the customers from making any wrong decisions.
analyze the suitability of the product with particular buyers.
interpret the needs of the customers more efficiently.
achieve maximum satisfaction of the buyers and customers.

6. Who is a Consumer? Page 6

Any person who buys any goods for a consideration, which has been paid or promised, or partly, paid and partly promised, or under any scheme of

deferred payment.

It includes any user of such, goods when such use is made with the approval of the buyer but does not include a person who obtains goods for resale or any other commercial purpose.
Any person who hires or avails of any service, for a consideration which has been paid or promised, or partly paid and partly promised, or under any system of deferred payment.
It includes any, beneficiary of services when such services are availed of with the approval of the person concerned, but does not include a person who avails of such services for any commercial purpose.
Consumer Protection and Common Problems faced by a Consumer in Market Place, Consumer awareness refers to the measures adopted to safeguard the interest and rights of consumers and to help them in getting their grievances redressed.
Finally, Consumer protection means, protecting the consumers from unscrupulous, exploitative, and unfair trade practices of a seller or, a producer to maximize their profits.

7. History Of the consumer movement in India: Page 7

There was no legal system in India to protect the consumers in the marketplace which resulted in rampant exploitation.
Due to the shortage of food, hoarding, black marketing, and adulteration of edible oil and food, there was rampant exploitation of consumers.
Hence, it gave rise to the consumer movement in the 1960s. This movement was in an organized form.
In 1986, the Consumer Protection Act was enacted by the Government of India.
This was a crucial step in the evolution of the consumer movement in India to protect the rights of consumers.
This law is usually known as Consumer Protection Act 1986 (COPRA)
Under the provision of COPRA , a three-tier quasi-judicial system was established at the district, national, and state levels. This was done to redress consumer grievances.

Class 10 Economics Project on Social Issue “Effect Of Corruption On India’s Economy”

8. Consumer’s rights and responsibilities: Pages 8 & 9

Rights to safety:.

Firstly, every consumer has the right to be protected against the goods and services that are hazardous to life and property.

Therefore, before purchasing, consumers should insist on the quality of products and services.

Moreover, consumers must purchase products that are certified by the government of India such as ISI or AGMARK .

Right to choose:

Secondly, the right to choose ensures that the consumer must have enough choices to select a product at a reasonable price.

However, it can be better exercised in a competitive market where a variety of goods are available at competitive prices.

Right to be informed:

Thirdly, every consumer/customer has the right to be informed about the quality, quantity, purity, and price of goods.

This will further protect the consumer against unfair trade practices.

It will also enable the customer to act wisely and desist from falling prey to high-pressure selling techniques.

Right-to-consumer education:

Fourthly, when a consumer, does not have the appropriate knowledge about the product, they are easily made fool by the shopkeepers.

Therefore, It is the right of every consumer to have proper knowledge about the product.

Right to be heard:

Every consumer has the right to be heard at appropriate forums.

Consumer forum provides a platform for consumers where they can complain against the product or company.

The consumer can complain if

Firstly, the company has charged more price.
Secondly, If a duplicate product is delivered.
Thirdly, If the product is damaged at the time of delivery and so on.

9. Consumer Protection Act 1986: Page 10

The Consumer Protection Bill, of 1986 seeks to provide for better protection of the interests of consumers.

Thus, by making provision for the establishment of Consumer councils and other authorities for the settlement of consumer disputes,

and for matters connected therewith.

It also ensures speedy and simple redressal of consumer disputes,

10. Responsibilities of a consumer: Pages 11-12

The consumer must exercise his Right:

A consumer must be aware of his rights. Unfortunately, the awareness among consumers is poor.

Even the government has done very little to create awareness among the people.

Cautious Consumer:

Consumers should not only be aware of their rights but also must be very cautious while purchasing the products.

As a consumer, you must not blindly believe what the shopkeeper says but also look for written documents related to the product.

Therefore, if the consumers are cautious, there is less chance of getting cheated.

Filing Complaints for the Redressal of Genuine Grievances:

As a consumer, you must not hesitate to file a complaint against the company or the shopkeeper for the redressal of Genuine grievances.

There are consumer courts in almost every district where cases can be filed.

Not only that, you may register your complaint online with the National Consumer Helpline Portal free of cost by clicking on the government’s website .

A consumer must be Quality-Conscious:

A consumer must not go for cheap products available in the markets.

Also, should not fall greedy for discounts.

While purchasing any product, the consumer must be quality-conscious.

Moreover, look for the ISI mark on the product and be aware of duplicate products.

Do not be carried away by Advertisements:

Advertisements are made to attract customers and to make them aware of the product.

But, not necessarily, everything shown in advertisements is correct.

Therefore, a consumer must apply his/her common sense and must not be carried away by advertisements.

Insist on Cash Memo:

Every product how so ever small or big, cheap or costly must be purchased with a cash memo.

Moreover, a cash memo is proof that the product has been purchased from this particular shop at this price.

Without a cash memo, a consumer can not claim.

Therefore, consumers need to insist on cash memos.

11. Conclusion: Page 13

Consumer awareness is becoming important today.

On one hand, there is an urgent and increasing necessity to educate and motivate the consumer.

On the other hand, it is also required to make aware of the possible deficiencies in the services of the growing sector of public utilities.

Therefore, in short, the consumer should be educated enough concerning his rights as a consumer.

It is also important so that he/she can protect himself/herself from any wrongful act on the part of the trader.

Consumer awareness, therefore, means being aware of the several consumer protection laws.

Also about rectified techniques, and consumer rights which include the right to protection of health and safety.

We hope that this project on consumer awareness will help the students of class X.

Do comment and share your ideas through email.

Finally, subscribe with your email ID for more such projects.

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38 Comments

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no words or the biggest essays can explain my feelings of gratitude it was very wonderful and amazing even worth emulating within the students but being a teacher I need to be farsighted and at some point I realized that it is a bit disturbing, as project work are meant to increase the conceptual knowledge in students and such blogs deprive students or I should say captivate the crave for creativity among the students .Hope you would understand my concern … with Regards Shaila Mehta P.R.T sociology Rishikul VIDYA Mandir

Thank you Shaila for your appreciation and feelings of gratitude shown towards my blogpost. My blog entries are meant to help the pupils. They gain insight into project writing. Students are free to ask for help, conduct research and use their creativity to better complete their tasks. Moreover, I do not charge a single penny from anyone but it is my duty to aid and direct underprivileged kids.I hope I’ve allayed your worries. I genuinely appreciate the concern you demonstrated. It severely undermines those who are true teachers if a student simply copies and pastes the entire project. Thank you once again. Keep visiting shapingminds.in

With warm regards, shaping minds

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Consumer Awareness, Consumer Rights and Responsibilities

Consumer Awareness is an act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers rights. Consumer awareness is important so that buyer can take the right decision and make the right choice. Consumers have the right to information, right to choose, right to safety. Let us learn more about Consumer rights, responsibilities and consumer awareness in detail.

Consumer Rights and Responsibilities

Consumer Rights is an insight into what rights consumer holds when it comes to seller which provide the goods. What if the goods provided to the consumer by the business is not up to the standard? Then in that case – what should a consumer do? To be precise, what rights consumer have is in the court of law to fight against the malpractices of the business firms or seller.

Browse more Topics under Consumer Protection

Intro & Importance of Consumer Protection
Consumer Protection Act
Legal Protection to Consumers
Consumer Organisations and NGOs

Consumer Rights

Right to Safety : This is the first and the most important of the Consumer Rights. They should be protected against the product that hampers their safety. The protection must be against any product which could be hazardous to their health – Mental, Physical or many of the other factors.
Right to Information : They should be informed about the product. The product packaging should list the details which should be informed to the consumer and they should not hide the same or provide false information.
Right to Choose : They should not be forced to select the product. A consumer should be convinced of the product he is about to choose and should make a decision by himself. This also means consumer should have a variety of articles to choose from. Monopolistic practices are not legal.
Right to Heard : If a consumer is dissatisfied with the product purchased then they have all the right to file a complaint against it. And the said complaint cannot go unheard, it must be addressed in an appropriate time frame.
Right to Seek Redressal : In case a product is unable to satisfy the consumer then they have the right to get the product replaced, compensate, return the amount invested in the product. We have a three-tier system of redressal according to the Consumer Protection Act 1986 .
Right to Consumer Education : Consumer has the right to know all the information and should be made well aware of the rights and responsibilities of the government. Lack of Consumer awareness is the most important problem our government must solve.

Learn more about Intro and Importance of Consumer Protection here in detail.

Responsibilities of a Consumer

The consumer has a certain responsibility to carry as an aware consumer can bring changes in the society and would help other consumers to fight the unfair practice or be aware of it.

They should be aware of their rights under the Consumer Protection Act and should practice the same in case of need.
They should be well aware of the product they are buying. Should act as a cautious consumer while purchasing the product.
If in case a product is found of anything false or not satisfactory a complaint should be filed.
The consumer should ask for a Cash Memo while making a purchase.
A customer should check for the standard marks that have been introduced for the authenticity of the quality of the product like ISI or Hallmark etc.

What Is the Meaning of Consumer Awareness?

Consumer Awareness is the process of making the consumer of goods and services aware of his rights. It involves educating a consumer about safety, information and the redressal options available to him.

As previously discussed consumer awareness is one of the most persistent problems the government faces when it comes to consumer protection. To resolve this problem the government has come up with various methods over the years. In fact, it is the main aim of the Department of Consumer Affairs.

Consumer Awareness in India

One of the most important and successful Consumer Awareness campaign in recent times has been the “ Jago Grahak Jago ” campaign. You must have certainly come across it. It is a great example of successful consumer awareness.

Learn more about Consumer Protection Act, 1986 (COPRA) here .

Solved Question for You

Question: Explain the following rights: (a) The right to safety (b)The right to consumer education.

Ans: Let us take a look at the two rights:

The right to safety : It refers to the right to be protected against products, production processes and services that endanger the physical health or well being of the consumer.
The right to consumer education: It refers to a right that protects the consumer from various large companies of the products and services they sell. It is basically about informing people and giving them the required knowledge for living in a consumer society. These rights and exercises must be followed by every consumer.

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Consumer Protection

Intro and Importance of Consumer Protection

2 responses to “Consumer Organisations and NGOs”

from -mukesh m chandiramani,7a-30,navjivan society,lamington road,mumbai-400008 i had booked the appoinment for covid-19 test for mr mukesh mohan chandiramani(age 48) and rekha mohan chandiramani(age 73) with KlinicApp Network Lab – Krsnaa Diagnostics dated 30-07-2020.but the government of maharashtra did not allow KlinicApp Network Lab – Krsnaa Diagnostics to enter navjivan society,lamington road,mumbai-400008.the government of maharashtra blocked my testing by KlinicApp Network Lab – Krsnaa Diagnostics,inspite of repeated calls to 022-23835004 bmc d ward office i was not allowed to be tested for covid-19.i have sent emails to hon chief mininster of maharashtra and hon prime minister of india dated 30-07-2020 and 31-07-2020 but till date i have not got any reply. i would like the government of india to pay me compensation of 5 lacs for blocking my covid -19 test dated 30-07-2020

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Consumer Rights Class 10 Notes CBSE Economics Chapter 5 (Free PDF Download)
Revision Notes

Exam Focused Revision Notes for CBSE Class 10 Economics Chapter 5 Consumer Rights

Consumer Rights are referred to a set of laws that represent the right to be informed about the quantity, quality, purity, potency, price of goods and their standards so that the consumer is protected against all sorts of unfair trade practices. The Consumer Bill of Rights upholds the right to safety of every citizen. The chapter on Consumer Rights Class 10 speaks about these rights which every consumer must be aware of in a market situation. And, if a person feels that any of his rights are violated at any point in time, he can take legal action against the producer/seller of the good(s).

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Access Class 10 Social Science (Economics) Chapter 5 - Consumer Rights Notes

Introduction:, understand the significance of consumer rights as a crucial aspect of consumer protection. gain insights into the importance of informed choices and responsible consumer behavior., definition of consumer rights:.

Consumer Rights refer to the set of privileges and protections granted to consumers by law to ensure fair treatment in the marketplace.

Consumer in the Marketplace:

The market is not always a fair playing field, and consumers, even in great numbers, are dispersed. This permits consumers to be exploited by producers who are few but large and powerful.

Informal moneylenders are a good example of this. Farmer Swapna, for example, had borrowed money and agreed to sell the product to them at a considerably reduced price. She was also compelled to sell her land after she failed to repay the money on time. This demonstrates how market consumers can be addressed.

Markets are inherently unjust since there are a few huge producers with a lot of power and a lot of tiny consumers who may or may not know each other. Large corporations find it easier to engage in unethical business practises and propagate false information through advertising and spending money.

With vast monetary and social resources, they may fabricate a tale in their favour, regardless of fact. Companies, for example, promoted milk powder as the finest supplement for infants, even over mother's milk, and tobacco commercials, which are destructive to people's lives.

Adulteration and other malpractices, such as erroneous weight measures, are other ways in which vendors might take advantage of customers.

Consumer Movement:

People were dissatisfied with the rampant production malpractices. There were no existing rules or regulations that penalised such behaviour among the public.

The consumer was responsible for making a thoughtful purchase, and they avoided buying from sellers/goods with whom they had a terrible experience. Consumer movements started because of widespread dissatisfaction with such practises.

The consumer movement as a "social force" in India arose from the need to safeguard and promote consumers' interests against unethical and unfair trade practises. As a result of all these efforts, the Indian government took a huge step forward in 1986. It is responsible for enforcing the Consumer Protection Act of1986, also known as COPRA.

Consumer International:

The UN Guidelines for Consumer Protection were adopted by the United Nations in 1985. This was a mechanism for countries to enact consumer protection laws, as well as for consumer advocacy groups to pressure their governments to do so. This has formed the cornerstone for consumer activism on a global scale.

Importance of Consumer Rights:

Consumer rights empower individuals, ensuring their safety and welfare in the marketplace.

They provide a legal framework to protect consumers from unfair trade practices and exploitation.

Consumer rights promote competition, quality and accountability among producers and service providers.

Key Consumer Rights:

a. Right to Safety -

Consumers have the right to be protected against hazardous goods and services.

Manufacturers are responsible for providing safe products and adequate warnings about potential risks.

b. Right to Information -

Consumers have the right to access accurate and transparent information about products and services, including their price, quality, composition, and expiry date.

Companies should provide complete and truthful information to enable consumers to make informed choices.

c. Right to Choose -

Consumers have the freedom to select from a range of products and services at competitive prices.

Anti-competitive practices like unfair trade restrictions and monopolies are prohibited.

d. Right to Representation -

Consumers have the right to express their interests and concerns through consumer organizations.

These organizations advocate for consumer rights, ensuring their voices are heard in policymaking.

e. Right to Redressal -

Consumers have the right to seek compensation and prompt resolution of grievances against unfair trade practices or deficient services.

Consumer courts provide a legal platform for consumers to file complaints and seek redressal.

Consumer Responsibilities:

Along with rights, consumers also have certain responsibilities towards themselves and society.

Responsible consumer behavior includes conducting market research, reading product labels, and reporting fraudulent practices.

Justice for Consumer:

Under the COPRA, consumer tribunals were established to offer justice to consumers whose rights had been abused.

Consumer courts are three-tier quasi-judicial entities.

The District Forum is a district-level court that hears matters involving claims of up to Rs. 20 lakh.

The State Commission is a state-level court that hears disputes involving claims of between Rs. 20 lakh and Rs. 1 crore.

The National Commission is a national level court that hears cases involving claims above Rs. 1 crore.

How to Stay Informed:

We will be able to discriminate and make informed choices as customers once we are aware of our rights when purchasing various goods and services.

The enactment of COPRA resulted in the creation of distinct Consumer Affairs departments in both the federal and state governments. The ISI, Agmark, or Hallmark logo provides consumers with the confidence of quality when purchasing goods and services.

Advancing the Consumer Movement:

India is one of the few countries with dedicated consumer redress courts. In India, the 24th of December is celebrated as National Consumers' Day. Consumer awareness is steadily increasing in our country after more than 25 years since the introduction of COPRA. We need individuals to put up a voluntary effort and actively participate in the consumer movement for it to move forward quickly.

Important Questions and Answers

1. Why do consumers need rights and systems to protect themselves in the market?

Ans: Consumers require rights and systems because of the following :

1. Consumers require regulations and enforcement agencies to safeguard them from manufacturers' mistreatment. Consumer rights give customers complete freedom and protect them from being exploited by vendors.

2. There are consumers who buy things and producers who make and sell those goods in the marketplace.

3. Consumers are exploited by producers because they have money and power. There have been occasions where producers have used deceptive tactics to obtain an unfair advantage over purchasers.

2. Provide a few examples where consumers can be exploited and mention which rights protect them.

Ans: Given below are the two examples :

1. Filing for a job can be a time-consuming process. After submitting all our credentials and taking an entrance exam, we impatiently await the results. Some government agencies, on the other hand, take an eternity to release the results. In such circumstances of authority carelessness, the applicant has the right to know about the status of the employment. They can make a request to the relevant government department under the RTI Act.

2. When you get a new gas connection, gas supply dealers frequently urge that you buy a stove from them. This is an example of a breach of the consumer's right to choose. Since the right to choose is denied, the consumer can submit a claim in consumer court for compensation by claiming the right to redress.

3. Outline the evolution of consumer movements in India.

Ans : There are numerous elements that have contributed to the emergence of India's consumer movement.

It began as a "social force" to safeguard and promote consumer interests in the face of unfair and unethical trading practices.

Extreme food scarcity, black marketing, hoarding and food adulteration drove the consumer movement to organise in the 1960s. Consumer organisations spent most of their time writing articles and staging exhibitions until the 1970s.

Recently, there has been an increase in the number of consumer groups concerned about ration shop abuses and overcrowding of public transportation vehicles.

The Consumer Protection Act, often known as COPRA, was adopted by the Indian government in 1986. This was a significant stride forward in India's consumer movement.

4. Explain Agmark and its importance for goods.

Ans: Some consumer products require a particular certification to ensure their safety in accordance with the regulatory body's stated requirements. Agriculture Mark, or AGMARK, is a certification mark used in India to ensure the quality of agricultural products. AGMARK is a third-party assurance system for agricultural products produced and consumed in India. The primary objective is to give customers high-quality, unadulterated goods. The classification can be used for both domestic and international reasons. Food goods can be detrimental to people's health and life if they are consumed, hence this is an important tag to have on them. Consumers must be well-informed when deciding whether to seek out the Agmark certification logo.

5. A consumer purchased a branded product worth Rs.30,000. Upon using it for a few days, it exploded and burned the hand of the consumer. Explain what this consumer should do according to the COPRA?

Ans : Following are the steps that need to be followed according to the COPRA:

1. The consumer is required to have all documentation relating to the product's purchase because the injury caused here is life-threatening.

2. They might seek help from a Consumer Protection Council in their area to file a complaint against the manufacturer of their goods.

3. Then they must file a lawsuit in district court seeking compensation from the producer for harm caused by the product.

4. They can analyse the amount of compensation they can claim with the help of lawyers and the Consumer Forum. Nevertheless, depending on the severity of the hand injury, the compensation claim must be presented in court, which will ultimately decide the case.

6. How is consumer awareness spread in India?

Ans : The practise of making consumers aware of their rights as consumers is known as consumer awareness. It gives them the ability to demand product details and take legal action if they are misused. Consumer awareness can be spread in three different ways.

1. Individual consumers: They can enlighten their friends and family about their rights as customers and raise consumer awareness.

2. Consumer Groups: These are groups of people who band together to monitor and combat exploitation. To raise consumer awareness, they write articles, arrange exhibitions, and so forth.

3. Consumer Affairs department in both the state and central government: This department uses mass media, like television and newspapers, to disseminate information on consumer rights and legal remedies.

Project on Consumer Rights on Class 10 CBSE: Exploitative Factors

Factors that cause the exploitation of consumers are:

1. Limited Information: As a reason for being a capitalist country seller can produce any service or goods of his or her choice. And as a result of having less information about the particular product, a consumer can make the wrong choice and a result loses money.

2. Limited Supplies: Consumer exploitation also happens when a particular good is less in quantity and the seller can take any amount of money from the one who buys it.

3. Illiteracy: Illiteracy is one of the most important reasons for the exploitation of consumers. It directly affects the consumers as they are exploited for not having enough knowledge about the product.

4. Limited Competition: when a single producer is allowed to have control over a product then it does not allow the product to reach to other sellers and hence manipulation of price occurs.

Consumer Movement Growth in India

Like all other countries, India too has its consumer movement group. It was originated to protect and promote consumers' interest against unethical, unfair, and fraudulent practices. At first, it brought a common outlook that characterized manufactures and traders as the people wanting to maximise profits using fair means with scant regard towards the consumer. The consumer movement act in India is popularly known as the Consumer Protection Act 1986, also called COPRA.

Did You Know?

National Consumer Rights Day is celebrated on December 24 in all over the country as the Consumer Protection Act 1986 that was enacted on this day in the year 1986.

March 15 is celebrated as “World Consumer Right Day”. This is an annual day for solidarity and celebration in the form of an international movement.

The information given on the pack of goods is ingredients used, price, batch number, date of manufacture, expiry date and address of the manufacturer. Every individual should have a look at all of this information before buying a good.

Conclusion:

Consumer Rights are crucial for protecting individuals in the marketplace and promoting fair trade practices. Understanding consumer rights empowers individuals to make informed decisions and contributes to a balanced and equitable marketplace.

By reviewing Vedantu’s revision notes on Class 10 Economics Chapter 5, you'll gain a comprehensive understanding of Consumer Rights, enabling you to excel in your exams. Remember to utilize these notes alongside your textbook and classroom resources for thorough preparation.

FAQs on Consumer Rights Class 10 Notes CBSE Economics Chapter 5 (Free PDF Download)

1. “Rules and regulations are required for the protection of consumers in the marketplace”. - Justify the statement.

Proper rules and regulations are needed to protect the consumer in the marketplace because:

A lot of time dealers indulge themselves and others within unfair practices and trades like under-measurement, underweight, hoarding, etc.

Half of the customers are not aware of the rights that they have and as a result, are deceived by suppliers.

Sellers have a habit of making fake promises to the consumers about the quality and durability of the products through jingles and catchy advertisements.

These points should be properly highlighted in a project on consumer rights for Class 10 - CBSE syllabus.

2. What precaution should a consumer take while purchasing medicines from the market?

Fraud cases or scope of being deceived is a lot reduced if the consumers take the following precaution while purchasing medicines from a store:

Should not forget to check the expiry date of the particular medicine while he or she is purchasing a medicine.

Should check all the details that are given in the packet which includes direction to use, risks and side effects.

Should not forget to ask for bills or cash memos of the medicine purchased.

3. What are Consumer Rights according to Chapter 5- Consumer Rights of Class 10 Science?

Consumer Rights is not just a chapter from the course but it plays a key role in our daily lives. We buy and sell products everyday and hence, we should be aware of our rights as the consumer. There are eight consumer rights that are highlighted in Class 10th notes. These are as follows:

Right to Safety

Right to be Informed

Right to Choose

Right to be heard

Right to Satisfaction of Basic Needs

Right to Redress

Right to Consumer Education

Right to a Healthy Environment

4. What is the role of a consumer?

At the end of the market transaction, there is just one person: the consumer. Consumers are not permitted to resale the product, commodities, or services. They can only buy them for personal use. Every buyer or seller is a consumer even if it is not for their own products. We purchase items for consumption or for passing it to another person who consumes it. The person at the end of the cycle who takes the leisure of enjoying the product is the consumer.

5. Explain consumer’s right to choose according to Chapter 5- Consumer Rights of Class 10 Science.

Consumers have the right to choose, which means they can select whichever goods, products, or services they think appropriate without regard for any external factors. For example, a consumer may go to buy a set of spoons, but the buyer can not force the consumer to buy forks as well. If this occurs, the consumer can purchase the same goods or service from another retailer. No seller can hold the consumer responsible for choosing one item over another.

6. How can a consumer attain justice according to Chapter 5- Consumer Rights of Class 10 Science?

When consumers believe their rights have been violated, they have the right to seek redressal. Under COPRA, that is, Consumer Protection Act 1986, three quasi-judicial entities have been established where consumers can present their case in order to obtain justice. District, State, and National are the three judicial levels. This is also called Consumer Fora. In case of unsatisfactory judgement from a lower level court, the parties can appeal at a higher level court.

7. Why do the consumers need rights according to Chapter 5- Consumer Rights of Class 10 Science?

Consumers are dispersed throughout the country and have no means of communication amongst each other about the exploitation they endure at the hands of sellers. Strong purchasers frequently take advantage of this and attempt to exploit consumers through unfair ways. The internet has boosted awareness among the consumers but in case of any unfair trade at the hands of sellers or middlemen, consumers need rights and rules to be able to seek justice. Due to the above reason, consumers need the right to protect their interests.

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Home » Books, Comics and Novels » Consumer Awareness Project Class 10 PDF Download [Project 1-5]

Consumer Awareness Project Class 10 PDF Download [Project 1-5]

Get your hands on the ultimate guide to consumer awareness! The ‘Consumer Awareness Project for Class 10’ PDF is a must-read for all students who want to learn about their rights as consumers. In this project, you’ll learn about the various ways in which consumers can be cheated, and how to protect yourself from fraudulent activities.

By reading the ‘Consumer Awareness Project for Class 10,’ you’ll learn about:

The rights and responsibilities of consumers

The different types of frauds and scams that consumers may encounter, how to file a complaint against a company that has cheated you, the role of government agencies in protecting consumers’ rights.

Let me give you an overview of each points above –

In India, consumers have certain rights and responsibilities. Some of the important rights include the right to safety, right to information, right to choice, and right to be heard. Consumers also have a responsibility to be aware of their rights and to use them wisely. This includes doing research before making purchases, reading product labels carefully, and reporting any grievances or complaints promptly.

Consumers in India may encounter different types of frauds and scams, such as false advertising, fake products, and pyramid schemes.

False advertising refers to the practice of making false or misleading claims about a product or service.
Fake products are those that are marketed as genuine but are actually counterfeit or substandard.
Pyramid schemes are illegal schemes where participants are promised high returns for recruiting new members. It’s important for consumers to be aware of these types of frauds and to report them to the appropriate authorities.

If a consumer in India feels that they have been cheated by a company, they can file a complaint with the appropriate authorities. This includes filing a complaint with the company’s customer service department or with a consumer protection agency. Consumers can also file complaints with the National Consumer Helpline or with the Consumer Disputes Redressal Commission . It’s important to have all relevant documents and evidence when filing a complaint, such as purchase receipts, invoices, and correspondence with the company.

The Indian government has set up several agencies to protect consumers’ rights. The Ministry of Consumer Affairs, Food and Public Distribution is responsible for formulating policies and guidelines for consumer protection.
The National Consumer Disputes Redressal Commission (NCDRC) is a quasi-judicial body that handles consumer complaints and disputes.
The National Consumer Helpline is a toll-free helpline that provides consumers with information and assistance on consumer-related issues.
The government has also established various consumer courts and forums at the district, state, and national levels to address consumer grievances. These agencies play a crucial role in protecting consumers’ rights in India.

Download Links for Consumer Awareness Project Class 10

To download your free copy of the ‘Consumer Awareness Project for Class 10’ PDF, simply click on the link below. Don’t miss out on this opportunity to become a more informed and aware consumer!

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CBSE Class X SST Revision Notes Economics Chapter 5 Consumer Rights

The consumer in the marketplace:.

Rules and regulations are required for the protection of the consumers in the marketplace.
Exploitation in the marketplace happens often.
Markets do not work in a fair manner when producers are few and powerful whereas consumers purchase in small amounts and are scattered. This happens especially when large companies are producing these goods. These companies with huge wealth, power and reach can manipulate the market. At times, false information is passed on through the media, and other sources to attract consumers.

Consumer Movement:

In India, the consumer movement as a ‘social force’ originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices.
Rampant food shortages, hoarding, black marketing, adulteration of food and edible oil gave birth to the consumer movement in an organised form in the 1960s.
Till the 1970s, consumer organisations were largely engaged in writing articles and holding exhibitions. They formed consumer groups to look into the malpractices in ration shops and overcrowding in the road passenger transport.
More recently, India witnessed an upsurge in the number of consumer groups.

Rights of Consumers :

Rights which are provided by law : –

Right to safety: Consumers have the right to be protected against the marketing of goods and delivery of services that are hazardous to life and property. Producers need to strictly follow the required safety rules and regulations. There are many goods and services that we purchase that require special attention to safety.
Right to be informed: Consumers have the right to be informed about the particulars of goods and services that they purchase. Consumers can then complain and ask for compensation or replacement if the product proves to be defective in any manner. Similarly, one can protest and complain if someone sells a good at more than the printed price on the packet. This is indicated by ‘MRP’ — maximum retail price.
Right to choose: Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service.
Right to be heard: Consumers have the right to be heard in case of a grievance.
Right to seek redressal: Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, he or she has the right to get compensation depending on the degree of damage.
Right to represent in consumer courts: The consumer movement in India has led to the formation of various organisations locally known as consumer forums or consumer protection councils. They guide consumers on how to file cases in the consumer court. On many occasions, they also represent individual consumers in the consumer courts. These voluntary organisations also receive financial support from the government for creating awareness among people.

Factors causing exploitation of Consumers :

Limited information
Limited supplies
Limited competition
Low literacy

Duties of Consumers To :

Purchase quality marked products such as ISI, AGMARK etc.
Ask for cash memo for the items purchased whenever possible.
Complain for genuine grievances, consumers must know their rights and must exercise them.

Demerits of Consumer Redressal Process :

The Consumer Redressal Process is becoming cumbersome, expensive and time consuming.
Many a time, consumers are required to engage lawyers. These cases require time for filling and attending the court proceedings etc.
In most purchases, cash memos are not issued hence evidence is absent.
Most purchases in the market are small retail sales.
The enforcement of laws that protect workers, especially in the unorganised sectors is weak.
Rules and regulations for working of markets are often not followed.

Consumer Protection Act – 1986 (COPRA)

To protect and promote the interest of consumers.
Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels is set up for redressal of consumer disputes.
The district level court deals with the cases involving claims upto Rs. 20 lakhs; The State level courts between Rs. 20 lakhs and Rs. 1 crore and the national level court deals with cases involving claims exceeding Rs. 1 crore.
If a case is dismissed in district level court, the consumer can also appeal in state and then in national level courts. Thus, the Act has enabled us as consumers to have the right to represent in the consumer courts.

India has been observing 24 December as the National Consumers’ Day. It was on this day that the Indian Parliament enacted the Consumer Protection Act in 1986. India is one of the countries that have exclusive courts for consumer redresal.

There are today more than 700 consumer groups in the country of which only about 20-25 are well organised and recognized for their work.

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NCERT Class 10 Economics Solutions Chapter 5 Consumer Rights

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NCERT Solutions for Class 10 Social Science Economics Chapter 5 Consumer Rights are provided here.

NCERT Class 10 Economics Solutions Chapter 5 Consumer Rights – Writing

Question 1: Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Answer : Rules and regulations are required in the marketplace to protect consumers against exploitation by sellers and service provider. Especially when large companies are producing these goods and these companies with huge wealth, power and reach can manipulate the market in various ways. Sellers often abdicate responsibility for a low-quality product, cheat in weighing out goods, add extra charges over the retail price, sell adulterated/ defective goods and also provide false information about a product or service. Markets do not work in a fair manner when producers are few and powerful whereas consumers purchase in small amounts and are scattered. Hence, rules and regulations are needed to protect the scattered buyers from powerful and fewer producers who monopolise markets. For example, a grocery shop owner might sell expired products and then blame the customer for not checking the date of expiry before buying the items.

Question 2: What factors gave birth to the consumer movement in India? Trace its evolution.

Answer : The factors that gave birth to the consumer movement in India are manifold. It started as a “social force” with the need to protect and promote consumer interests against unfair and unethical trade practices. Extreme food shortages, hoarding, black marketing and adulteration of food led to the consumer movement becoming an organised arena in the 1960s. Till the 1970s, consumer organisations were mostly busy writing articles and holding exhibitions.

More recently, there has been an upsurge in the number of consumer groups who have shown concern towards ration shop malpractices and overcrowding of public transport vehicles. In 1986, the Indian government enacted the Consumer Protection Act, also known as COPRA. This was a major step in the consumer movement in India.

Question 3: Explain the need for consumer consciousness by giving two examples.

Answer : The consumer must be conscious while buying or trading anything in the market so that they are not being cheated or exploited in the market place and charged wrongly for the goods.

For example, a person must always check the expiry and manufacturing date of the product before paying for it and must complain about the shopkeeper in the consumer forum, if any expired product is found in the shop.

Another example that proves that consumer consciousness is that a consumer must always ask for a computerised bill for the goods they buy. This is because if a consumer has been provided with a wrong product, the consumer forum demands a bill that acts as a proof that the product given by the shopkeeper is wrong.

Question 4: Mention a few factors which cause exploitation of consumers.

Answer : Factors which cause exploitation of consumers are:

Lack of awareness of consumer rights among buyers.
Improper and inadequate monitoring of rules and regulations.
There is no fixed law for quality and rate.
Misleading advertising in the media.
Consumers are scattered over large areas.
The main reason for exploitation of consumers is the lack of knowledge.
Several consumers do not have the knowledge about the price, quality, services related commodities.

Question 5: What is the rationale behind the enactment of Consumer Protection Act 1986?

Answer : The rationale behind the enactment of Consumer Protection Act (COPRA) 1986 was to set up separate departments of Consumer Affairs in central and state governments to safeguard the interests of the consumers and to grant them the right to seek redressal against unfair trade practices and exploitation.

Question 6: Describe some of your duties as consumers if you visit a shopping complex in your locality.

Answer: Some of my duties as a consumer if I visit a shopping complex include:

Checking expiry dates of the products I wish to purchase.
Paying no more than the maximum retail price printed on the goods.
Asking for a cash memo/receipt for the goods I purchased.
Preventing shopkeepers from dumping me with defective products, and registering a complaint with a consumer forum or court in case a seller refuses to

take responsibility for an adulterated or flawed product.

To be aware of the quality and safety of goods and services before purchasing.
To gather all the information and facts available about a product or service as well as to keep abreast of changes and innovations in the marketplace.

Question 7: Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Answer : We should look for Agmark symbol before buying the food items because this markis certified by the government and is a certification mark employed on agricultural products in India, assuring that they conform to a set of standards approved by the Directorate of Marketing and Inspection, an agency of the Government of India.

Question 8: What legal measures were taken by the government to empower the consumers in India?

Answer : Legal measures taken by the government to empower consumers in India areplenty.

The MRTP (Monopolies and Restrictive Trade Practices Act) was enacted in 1984 to check unfair trade and practices by manufacturers and service providers.
The COPRA (Consumer Protection Act) implemented in 1986 to protect consumers from exploitation in the market.
Also, under COPRA, a consumer can appeal in state and national courts, even if his case has been dismissed at the district level. Thus, consumers even have the right to represent themselves in consumer courts now if they are treated unfairly in the market place.
Then, in October 2005, the Right to Information Act was passed, ensuring citizens all information about the functioning of government departments.

Question 9: Mention some of the rights of consumers and write a few sentences on each.

Answer : Some of the rights of consumers are as follows :

Right to choice — Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive that service. Under this right, a consumer may also choose any one of the various brands of a product (say, a refrigerator) available in the market.

Right to redressal — Consumers have the right to seek redressal against unfair trade practices and exploitation. He has the right to be compensated by the seller/producer if any damage or loss occurs due to the products or service purchased.

Right to represent — The act has enabled us as consumers to have the right to represent in the consumer courts. In case his representation in the district court is dismissed, he can approach the state level and then at the national level.

The Right to be Informed and protected against fraudulent, deceitful or misleading information and to have access to accurate information and facts needed to make informed choices and decisions.

Question 10: By what means can the consumers express their solidarity?

Answer : Consumers can express their solidarity by forming consumer groups that writearticles or hold exhibitions against traders’ exploitation. These groups guide individuals on how to approach a consumer court and they even help consumers to fight cases against them. Such groups, in return, receive financial aid from the government to create public awareness. Participation of people strengthens consumer solidarity.

Question 11: Critically examine the progress of consumer movement in India.

Answer : The consumer movement in India has evolved vastly since it began. There has been a significant change in consumer awareness in the country. Till the enactment of COPRA in 1986, the consumer movement did not bear much force, but ever since its inception, the movement has been empowered substantially. The setting up of consumer courts and consumer groups has been a progressive move. However, in contemporary India, the consumer redressal process is quite complicated, expensive and time-consuming. Filing cases, attending court proceedings, hiring lawyers, and other procedures make it cumbersome. In India, there are over 700 consumer groups of which, unfortunately, only about 20-25 are well-organized and functioning smoothly.

Question 12: Match the following.

Question 13: Say True or False.

(i) COPRA applies only to goods. Answer : False

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal. Answer : True

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. Answer : True

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value. Answer : True

(v) Hallmark is the certification maintained for standardisation of jewellery. Answer : True

(vi) The consumer redressal process is very simple and quick. Answer : False

(vii) A consumer has the right to get compensation depending on the degree of the damage. Answer : True

NCERT Class 10 Economics Solutions Chapter 5 Consumer Rights Extra Questions

Very short answer questions.

1. Who are Producers?

Answer: People who make goods and provide services are called producers. As producers of goods and services, we could be working in any of the sectors such as agriculture, industry or services.

2. Who are Consumers?

Answer: Consumers participate in the market when they purchase goods and services that they need. These are final goods that people as consumers use.

3. What is the need of rules and regulations in the market?

Answer: Rules and regulations are needed to protect workers in unorganised sector or protect people from high interest rates charged by moneylenders in the informal sector or for protecting a consumer in the market.

4. Why do individual consumers often find themselves in a weak position?

Answer: Whenever there is a complaint regarding a good or service that they had bought, the seller tries to shift all the responsibility on to the buyer.

5. How can large companies with huge wealth and power manipulate the market?

Answer: At times, false information is given through media, and other sources to attract consumers. Such big companies with huge wealth and power can manipulate the market.

6. Give an example to prove how big companies can manipulate market with wealth and power.

Answer: A long battle had to be fought with court to make cigarette–manufacturing companies accept that their product could cause cancer.

7. Why did consumer movement arise in India?

Answer: Consumer movement arose out of the dissatisfaction of the consumers as many unfair practices were being indulged in by the sellers.

8. Who does the standardisation of products at National level?

Answer: Standardisation of products is done at the national level by the Bureau of Indian Standards Act, 1986. ISI, AGMARK, Hallmark are well known, certification marks for national standardisation.

9. Name two certification marks for international standardisation.

Answer: Standardisation of product is done at the international level. ISO 9000 and ISO 14000 are the well-known certification marks for international standardisation.

10. Which logo will you like to see on the electric heater to be sure of its quality? OR Which quality logo would you like to see on the electric goods to be sure about their quality? [NCERT (F) 2016], [NCERT (F) 2017]

Answer: ISI.

11. Initially what was done by consumers to protect themselves from the exploitation?

Answer: Initially when a consumer was not happy with a particular brand, product or shop, he or she generally avoided buying that brand product, or would stop purchasing from that shop.

12. Why did the consumer movement begin as a social force in India?

Answer: In India, the consumer movement as a ‘social force’ originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices.

13. What was the status of consumer movement in 1960s?

Answer: Rampant food shortages, hoarding, black marketing, adulteration of food and edible oil gave birth to consumer movement in an organised form in 1960s.

14. What efforts were done in 1970s by consumer groups?

Answer: Till 1970s, consumer organisations were largely engaged in writing articles and holding exhibitions. They formed consumer groups to look into the malpractices in ration shops and overcrowding in the road passenger transport.

15. What is COPRA?

Answer: A major step taken in 1986 by the Indian government was the enactment of the Consumer Protection Act, 1986, popularly known as COPRA to protect consumer’s interests.

16. When and why was ‘Consumer International’ adopted?

Answer: In 1985, United Nations adopted the UN Guidelines for Consumer Protection. This was a tool for nations to adopt measures to protect consumers’ advocacy groups to press their governments to do so.

17. What is the status of Consumer International today?

Answer: Today, Consumer International has become an umbrella body of over 250 member organisations from in 120 countries.

18. Give any one example of consumer’s ‘right to choose.’ [NCERT Delhi 2017]

Answer: If a person wants to buy toothpaste and the shop owner says that she can sell the toothpaste only if the customer buys toothbrush. If you are not interested in buying the brush, you have right to deny.

19. Why should Right to Safety be practised by the consumers?

Answer: While using many goods and services, we as consumers, have the right to be protected against the marketing of goods and delivery of services that are hazardous to life and property.

20. Why do producers need to strictly follow the required safety rules and regulations?

Answer: There are many goods and services that we purchase that require special attention to safety. For example, pressure cookers have a safety valve which, if defective, can cause a serious accident. The manufacturers of the safety valve have to ensure high quality.

21. What information is needed on the packaged food?

Answer: This information is about ingredients used, price, batch number, date of manufacture, expiry date and address of the manufacturer.

22. What information is needed on the packed medicines?

Answer: When we buy medicines, on the packed medicines, we must find directions for proper use, information related to its side effects, risks associated with usage of that medicine, manufacturing date and expiry date.

23. Give an example of a catchy advertisement to attract consumers. [NCERT (F) 2017]

Answer: “Win a Gold Coin inside a pack”

24. What special instructions are needed on the garments?

Answer: When we buy garments, information on the instruction of washing or dry cleaning should be there.

25. Why does manufacturer need to display information for the consumers?

Answer: It is because consumers have the right to be informed about the particulars of goods and services that they purchase. Consumers then complain and ask for the compensation or replacement if the product proves to be defective in any manner.

26. If you want to extract information about the functions of any government department, which right would you exercise? [NCERT (F) 2017]

Answer: RTI Act (Right to Information Act).

27. Give one example why right to information is needed by a consumer in the market.

Answer: If we buy a product and find it defective well within the expiry period, we can ask for a replacement. If the expiry period was not printed, the manufacturer would blame the shopkeeper and will not accept the responsibility.

28. What is MRP?

Answer: MRP is Maximum Retail Price.

29. How does MRP help a consumer?

Answer: One can protest and complain if someone sells goods at more than the printed price on the packet. In fact, consumers can bargain with the seller to sell at less than the MRP.

30. Give example to tell how your ‘Right to choice’ is denied?

Answer: Suppose you want to buy a toothpaste, and the shop owner says that she can sell the toothpaste only if you buy a toothbrush. Your right to choice is denied.

31. What are ‘Consumer Forums’?

Answer: Consumer forum: Its a VCO (Voluntary Consumer Organisation) for consumers to keep them aware of their rights, responsibilities and how to raise their grievances.

32. What is the role of Consumer Forums?

Answer: They guide consumers on how to file cases in the consumer courts. On many occasions, they also represent individual consumers in the consumer courts.

33. What is a three tier quasi-judicial machinery at various levels.

Answer: At District Level: District Consumer Redressal Forum. At State Level: State Consumer Redressal Commission. At National Level: National Consumer Redressal Commission.

34. Which organisation does recognize ‘Political Parties’ in India? [NCERT (Comptt.) 2017]

Answer: Political Parties in India are recognized by the Election Commission.

35. What are the claim limits of the consumer court cases?

Answer: (i) District level court: Upto ₹ 20 lakh. (ii) State level court: Between ₹ 20 lakh and ₹ 1 crore. (iii) National level court: Deals with the cases involving claims exceeding ₹ 1 crore.

36. What are standardisation logos?

Answer: Following are the standardisation logos.

(i) ISI mark: For industrial product. Certifies that a product conforms to a set of standards laid by the bureau of Indian Standards.

(ii) FPO mark: A mandatory mark for all processed fruit products in India. Certifies that the product was manufactured in a hygienic ‘food-safe’ environment.

(iii) Agmark for all agricultural products.

(iv) The Non Polluting Vehicle mark on motor vehicles certifying conformity to the Bharat Stage emission standards.

(v) BIS hallmark: Certifies the purity of gold jewellery.

37. Suppose you want to purchase a Television from market, then which logo of quality should have been marked on the Television? [NCERT (Comptt.) 2017]

Answer: Logo of Quality is ISI.

38. Which companies are given these standardisation logos?

Answer: The organisations that monitor and issue these certificates allow producers to use their logos provided they follow certain quality standards.

39. For which products are these logos of standardisation mandatory?

Answer: For some products that affect the health and safety of consumers or of products of mass consumption like LPG cylinders, food colours and additives, cement, packaged drinking water, it is mandatory on the part of the producers to get certified by these organisations.

40. Which day is observed as National Consumers day in India?

Answer: India has been observing 24th December as the ‘National Consumers Day’.

41. Why has 24th December been selected to celebrate National Consumer Day in India?

Answer: It was on this day that the Indian Parliament enacted the Consumer Protection Act in 1986.

42. How many organised groups are working for Consumer Movement in India?

Answer: Today, there are more than 700 consumer groups in the country of which only about 20-25 are well organised and recognised for their work.

43. Why is it difficult for poor to get loan from Banks? [NCERT (Comptt.) 2017]

Answer: Absence of Collateral is one of the major reasons which prevent the poor from getting bank loans.

44. Why do you think that the consumer redressal process is becoming cumbersome, expensive and time consuming?

Answer: Many a time, consumers are required to engage lawyers. These cases require time for filing and attending the court proceedings, etc.

45. Reema bought a pack of brown bread later she realized that it was expired. Which right does she have to counter this problem? [NCERT Sample Paper 2017]

Answer: Right to Seek Redressal

46. What is COPRA? When was it introduced? [NCERT Sample Paper 2016]

Answer: Consumer Protection Act is popularly known as COPRA. It was introduced by the Government of India in 1986.

47. Suppose you want to buy a packed bottle of drinking water, which logo will you expect to see to be sure about its quality? [NCERT (Comptt.) 2016], [NCERT (Comptt.) 2017]

Answer: The logo: ISI/Indian Standard Institutions.

48. If any damage is done to a consumer by a trader, under which consumer right one can move to consumer court to get compensation. [NCERT (AI) 2016]

Answer: If any damage is done to a consumer by a trader, the consumer can move to the court and get compensation under—Right to seek redressal.

49. If you are not interested to buy a brush with tooth-paste but shopkeeper denied to sell tooth-paste only. In this case which consumer right is being violated by the seller? [NCERT (F) 2016]

Answer: Right to choose.

50. Give an example of violation of consumer’s right to choose. [NCERT (AI) 2017]

Answer: If you want to buy toothpaste and the shop owner says that she/he can sell the toothpaste only if you buy a toothbrush. If you are not interested in buying the brush, your right to choice is denied.

Short Answer Type Questions

1. Explain any five rights of consumers that protect them from exploitation in the market place. [NCERT Sample Paper 2017] OR Describe any three right of consumer which can help him / her against unfair trade practices and exploitation. [NCERT Delhi 2017]

Answer: Rights of consumers (i) Right to information (ii) Right to seek redressal (iii) Right to choose (iv) Right to be heard (v) Right to safety (vi) Right to represent (vii) Right to consumer education (Any five or three-as per question)

2. Why do we need rules and regulations that would promote development?

Answer: (i) These could be for the protection of workers in the unorganised sector. (ii) These are needed to protect people from high interest rates charged by moneylenders. (iii) Rules and regulations are also required for protecting the environment. (iv) Similarly, rules and regulations are required for the protection of the consumers in the marketplace.

3. How do you exercise the right to seek redressal?

Answer: (i) Consumers have the right to seek redressal against unfair trade practices and exploitation. (ii) If any damage is done to a consumer, he or she has the right to get a compensation, depending on the degree of damage. (iii) There is a need to provide an easy and effective public system by which this can be done.

Example: Prakash had sent a money order to his village for his daughter’s marriage. The money did not reach his daughter at the time when she needed it, nor did it reach months later. So, Prakash filed a case in the district level consumer court and practised right to seek redressal.

4. Describe any three duties of a consumer in the market. [NCERT (Comptt.) 2017]

Answer: (i) To be careful while buying a commodity or service. (ii) Always look for the direction for proper use and information relating to the risk associated with commodity. (iii) Needs to be well informed. (iv) Should be aware of his rights (Right to Information)

5. Describe any three rights of consumer which can help him / her against unfair trade practices and exploitation. [NCERT (Comptt.) 2017]

Answer: (i) Right to Information (ii) Right to choose (iii) Right to seek Redressal (iv) Right to safety (v) Right to represent (vi) Right to consumer education

6. What is the judicial structure of consumer disputes in India?

Answer: Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.

(i) District level courts: They deal with cases involving claims upto ₹ 20 lakh.

(ii) State level courts: They deal with cases involving claims between ₹ 20 lakh to ₹ 1 crore.

(iii) National level courts: They deal with cases which are exceeding ₹ 1 crore.

If a case is dismissed in the district level court, the consumer can also appeal at the state and then at the national level court.

7. Who are producers and consumers?

Answer: We participate in the market, both as producers and consumers.

(i) As producers of goods and services, we could be working in any of the sectors like primary, secondary or tertiary.

(ii) Consumers participate in the market when they purchase goods and services that they need. These are the final goods that people as consumers use.

8. What is information needed on the packed goods?

Answer: (i) On the packed goods, details of ingredients used, price, batch number, date of manufacture, expiry date and address of manufacturer is needed.

(ii) On the packets of medicines, we must get ‘directions for proper use’ and information relating to side effects, its expiry date and risks associated with usage of that medicine.

(iii) When we buy garments, we must find information on ‘instructions for washing’.

9. How has the ‘Right to Information’ been expanded to cover various services provided by the government?

Answer: In October 2005, the government of India enacted a law, popularly known as RTI or Right to Information Act, which ensures its citizens all the information about the functions of government departments.

The effect of the RTI Act can be understood by taking up the following example.

An engineering graduate applied for a government job and submitted all his certificates. But officials did not inform him the status of his selection. He, therefore, filed an application using the RTI Act, saying that it was his right to know the result, so that he could plan his future. He soon got his call letter for appointment.

10. What is the role of consumer forums?

Answer: The consumer movement in India has led to the formation of various organisations known as ‘Consumer Forums’ or ‘Consumer Protection Councils’.

(i) They guide consumers on how to file cases in the consumer court. (ii) On many occasions, they also represent individual consumers in the consumer courts. (iii) These voluntary organisations also receive financial support from the government for creating awareness among the people.

11. Who can file a complaint? What is the procedure?

Answer: (i) Individual Consumer. (ii) Consumer Organisations/Registered Voluntary Consumer Associations. (iii) Resident Welfare Associations (RWAs). (iv) The Central Government or any State Government.

There is no court fee for filing complaint in consumer court. The consumer has to file a simple registration form and can even plead his case on his own. The claim up to ` 20 lakh is filed with district forum. If a consumer is not satisfied with the decision of the district forum, then he can make appeal to the state commission. If the consumer is not satisfied with the decision of state commission then he can make appeal to National Commission located in New Delhi. National Commission is the apex body in this regard.

12. What is consumer awareness?

Answer: Consumer awareness means educating the consumer about his rights and duties. As a result of consumer education, consumer becomes familiar with the laws that protect his interests and restrict his exploitation.

13. What is the need for consumer awareness?

Answer: Consumer is exploited in many ways. Consumers are scattered, unorganised and many of them are illiterate. The traders, moneylenders, service-providers exploit the consumers in many ways. Sellers try to shift the responsibility of product/service on the buyer. They plea that the buyer should be aware when he buys the goods. It is the responsibility of the buyer to check the goods while purchasing them. The need for consumer protection and satisfaction has been widely accepted all over the world. All this has resulted in need for creating consumer awareness in India also.

14. What factors led to the beginning of the ‘Consumer Movement’ in India? OR Analyse any three reasons for the beginning of the consumer movement in India. [NCERT Delhi 2017]

Answer: (i) The consumer movement arose out of dissatisfaction of the consumers as many unfair practices were being indulged in by sellers.

(ii) There was no legal system available to consumers to protect themselves from exploitation in the marketplace.

(iii) It was presumed that it was the responsibility of the consumers to be careful while buying a commodity or service considering that sellers are indulged in many unfair practices.

(iv) It took many years for organisations in India and around the world to create awareness amongst people.

(v) This has also shifted the responsibility of ensuring the quality of goods and services onto the sellers.

15. Write a short note on ISI and AGMARK.

Answer: ISI: Indian Standards Institute.

AGMARK: ‘AG’ is for agriculture and ‘Mark’ is for certification mark. Agmark: Food Products.

ISI: Electrical Appliances and Industrial products.

These are provided by the Bureau of Indian Standards (BIS). They are a guarantee of the good quality of a product. These marks generate trust among the consumers regarding the good quality of a commodity.

16. How can money easily exchange it for goods or services? Give example to explain. [NCERT (Delhi) 2016]

Answer: Money acts easier to exchange for goods and services: (i) A person holding money can easily exchange it for any commodity or service that he or she might want. (ii) Everyone prefers to receive payments in money and exchange the money for things they want.

For example: A shoemaker wants to sell shoes in the market and buy wheat. The shoemaker will first exchange shoes for money and then exchange the money for wheat. If the shoemaker had to directly exchange shoes for wheat without the use of money. He would have to look for a wheat growing farmer who not only wants to sell wheat but also wants to buy the shoe in exchange. Both the parties have to agree to sell and buy each other’s commodities. This process is very difficult, time consuming and unhealthy.

17. “Consumer awareness is essential to avoid exploitation in the market place.” Support the statement. [NCERT (Delhi) 2016]

Answer: Consumer awareness to avoid exploitation: Consumer awareness is essential to avoid exploitation in the market place. Market do not work in a fair manner. Exploitation happen in various ways. Therefore, awareness is essential. Certain details are given on the packing. When we buy medicines, on the packets details are marked. Rules have been made so that the manufacturer displays the information. Consumers can complain and ask for compensation or replacement of the product, if proves to be defective in any manner.

18. “Rules and regulations are required for the protection of the consumers in the market place.” Justify the statement with arguments. [NCERT (AI) 2016]

Answer: Rules and regulations are required for the protection of the consumers in the market place.

(i) Individual consumers often find themselves in a weak position whenever there is a complaint regarding a good or service that had been bought, the seller tries to shift all the responsibility on to the buyer.

(ii) Exploitation in the market place happens in various ways. For example, sometimes the traders indulge in unfair trade practices such as – when shopkeepers weigh less than what they should or when traders add changes that were not mentioned before or when adulterated or defective goods are sold.

(iii) At times false information is passed on through media to attract consumers.

19. How are consumers exploited in the market place? Explain. [NCERT (AI) 2016], [NCERT (F) 2017]

Answer: Consumers are exploited in the market place in following ways: (i) Weigh less than what they should. Absence of expiry date on products. (ii) Traders add charges that were not mentioned before. Rough behaviour of shopkeepers. (iii) Traders sell adulterated or defective goods. (iv) False information is passed through the media and other sources to attract consumers.

20. “The consumer movement arose out of dissatisfaction of the consumers”. Justify the statement with arguments. [NCERT (AI) 2016]

Answer: “The Consumer movement arose out of dissatisfaction of the consumers”:

(i) As many unfair practices were being indulged in by the sellers.

(ii) There was no legal system available to the consumers to protect them from exploitation in the market place.

(iii) In India, the consumer movement as a “Social Force” originated with the necessity of protecting and promoting the interest of consumers against unethical and unfair trade practices.

(iv) Rampant Food shortage, hoardings black marketing, adulteration of food and edible oil gave birth to the consumer movement in an organized form in the 1960s

Long Answer Type Questions

1. Why are rules and regulations needed in the market? Explain with examples. [NCERT Delhi 2017]

Answer: Need for rules and regulations:

(i) Individual consumers often find themselves in a weak position. Whenever there is a complaint regarding a good or service that had been bought, the seller tries to shift all the responsibility on to the buyer.

(ii) Sometimes traders indulge in unfair trade practices, such as when shopkeepers weigh less than what they should.

(iii) Markets do not work in a fair manner when producers are few and powerful. A long battle had to be fought with court cases to make cigarette manufacturing companies accept that their product could cause cancer.

(iv) Large companies with huge wealth, power and reach can manipulate the market in various ways. At times false information is passed on through the media and other sources to attract consumers.

(v) Consumer is also exploited when buyers purchase in small amount and are scattered. For example, a company for years sold powder milk for babies all over the world as the most scientific product claiming this to be better than mother’s milk. It took years of struggle before the company was forced to accept that it had been making false claims.

2. How does a consumer exercise his right to be informed?

Answer: (i) Manufacturers display the required information on the goods or medicines we purchase, because consumers have the right to be informed.

(ii) Consumers can then complain and ask for compensation or replacement, if the product proves to be defective in any manner.

(iii) For example, if we buy a product and find it defective well within the expiry period, we can ask for a replacement. If the expiry period is not printed, the manufacturer would blame the shopkeeper and will not accept the responsibility.

(iv) One can protest and complain if someone sells a goods at more than the printed price on the packet. This is indicated by the Maximum Retail Price (MRP). In fact, customers can bargain with the seller to sell at less than the MRP.

(v) In October 2005, the government of India enacted a law known as RTI or the Right to Information Act, which ensures its citizens all the information about the functions of government departments.

3. What problems do we face in taking the consumer movement forward?

Answer: The consumer redressal process is becoming cumbersome, expensive and time consuming. Many times, consumers are required to engage a lawyer. These cases require time for filing and attending the court proceedings, etc. In most purchases, cash memos are not issued, hence, evidence is not easy to gather.

Moreover, most purchases in the market are small retail sales. The existing laws also are not very clear on the issue of compensation to consumers injured by defective products.

After 32 years of the enactment of COPRA, consumer awareness in India is spreading but slowly. Besides this, the enforcement of laws that protects workers, especially in the unorganised sector is weak. Rules and regulations for the functioning of markets are often not followed.

4. Trace the evolution of the consumer movement in India.

Answer: (i) In India, the consumer movement as a ‘social force’ began with the necessity of protecting and promoting the interests of consumers against unfair trade practices.

(ii) Rampant food shortages, hoarding, black marketing, adulteration of food and edible oil gave birth to the consumer movement in an organised form in the 1960s.

(iii) Till the 1970s, consumer organisations were largely engaged in writing articles and holding exhibitions.

(iv) They formed consumer groups to look into the malpractices in ration shops and overcrowding in the road passenger transport.

(v) Because of these efforts, the movement succeeded in bringing pressure on business firms, as well as the government to correct business conduct.

(vi) A major step taken in 1986 by the Indian government, was the enactment of the Consumer Protection Act, 1986, popularly known as COPRA.

(vii) More recently, India witnessed an upsurge in the number of consumer groups.

5. Write a note on Consumers International.

Answer: (i) In 1985, United Nations adopted the guidelines for consumer protection.

(ii) This was a tool for nations to adopt measures to protect consumers and for consumer advocacy groups to press their governments to do so.

(iii) At the international level, this has become foundation for consumer movement.

(iv) Today, Consumers International has become an umbrella body of over 250 member organisations in 120 countries, in which India is one of them.

6. How can ‘Right to Safety’ be practised?

Answer: (i) While using many goods and services, we as consumers, have the right to be protected against the marketing of goods and delivery of services that are hazardous to life and property.

(ii) Producers need to strictly follow the required safety rules and regulations.

(iii) There are many goods and services that we purchase that require special attention to safety.

(iv) For example, pressure cookers have a safety valve which, defective, can cause a serious accident. The manufacturers of the safety valve have to ensure high quality. We also need public or government action to see that this quality is maintained.

7. Why are quality measurements used?

Answer: The quality measurements are used to satisfy a consumer.

(i) While buying many commodities, there is a logo with letters like ISI, AGMARK or Hallmark.

(ii) These logos and codification help consumers get assured of quality while purchasing the goods and services.

(iii) The organisations that monitor and issue these certificates allow producers to use their logos provided they follow certain quality standards.

(iv) Though these organisations develop quality standards for many products, it is not compulsory for all the producers to follow standards.

(v) However, for some products that affect the health and safety of consumers or of products of mass consumption like LPG cylinders, food colours, additives, cement, packaged drinking water, it is mandatory on the part of the producers to get their products certified by these organisations.

8. COPRA has enabled the consumers to have the right to represent in the consumer courts. Explain how it benefits the consumers. [NCERT Sample Paper 2016]

The district level court deals with the cases involving claims upto ₹20 lakhs, the state level courts between ₹20 lakhs and ₹1 crore and the national level court deals with cases involving claims exceeding ₹1 crore.

If a case is dismissed in district level court, the consumer can also appeal in state and then in National level courts. Thus, the Act has enabled us as consumers to have the right to represent in the consumer courts.

It strengthened the Consumer Movement and provided the consumers with the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, she has the right to get compensation depending on the degree of damage.

9. Examine any three conditions which should be taken care of by multinational companies to set up their production units. [NCERT Delhi 2016]

Answer: (i) Close to the market. (ii) Skilled and unskilled labour available at low cost. (iii) Government policies.

HOTS Questions (Higher Order Thinking Skills)

1. Identify the factors which encourage the traders to adopt unfair practices. How is consumer exploited? Or What are the forms of consumer exploitation?

Answer: When a consumer in the market place is forced to buy a product or sold for higher price or not returned if defective or sold defective product, he is supposed to be exploited.

Consumer is exploited in the following ways:

(1) Deceptive Advertising: In some cases, the advertisers speak very highly of their product by giving exaggerated statements. Taking these advertisements to be true, the consumer is tempted to buy these goods. But on actual use, he finds that he has been deceived. For example: An advertisement of washing powder claims that a spoon-full of powder can wash a full bucket of clothes. On actual use, it was found that it could wash only one or two clothes; this advertisement was held deceptive.

(2) Unreasonable Prices: Sometimes sellers charge a price higher than the maximum retail price (MRP). Traders create artificial scarcity of essential goods by hoarding them. Later, these goods are sold at higher prices, thus leading to consumer’s exploitation.

(3) Adulteration: Adulteration of goods are sometimes dangerous to life or hazardous to health. For example, mixing animal fat with ghee.

(4) Poor Quality Products: There are a large number of deaths and injuries on account of substandard and unsafe domestic products like pressure cookers, electrical gadgets, etc.

(5) Deceptive Packing: Sometimes manufacturers use almost similar brand name with minor changes in the spelling of a reputed brand, but the appearance of the wrapper is kept almost the same so as to give the impression that the product is of reputed brand.

(6) Under weighed Supplies: Some manufacturers sell certain products in packings where actual quantity is less than the quantity written on these packages. For example, each LPG cylinder must contain 14.2 kg of gas but sometimes under weighed cylinders are supplied to the consumers.

(7) Deficiency in Service: Due to this, consumers suffer a lot. For example, (i) Undue delay by the courier services. (ii) Wrong billing by the electricity and telephone department. (iii) Undue delay in settling insurance accident claims.

(8) Negligence in Service: In newspapers, some cases of negligence in service are reported. For example, (i) By an oversight, the wrong leg of a patient was amputated by a surgeon. (ii) About 2 dozen persons were operated in a hospital and they lost their eye sight as a result of infection that spread in the operation theatre.

2. “Consumer movement can be effective only with the consumer’s active involvement.” Analyse the statement. [NCERT Delhi 2017]

Answer: The consumer movement is generally a result of dissatisfaction of consumers over unfair practices in a market place. It is true that consumer movement can be effective only with the consumer active involvement. Consumers are the kings in the market place, therefore they should exercise their consumer rights.

Whenever a consumer buys any product or services, must be careful before buying, so that he may not be fooled by the producers and shopkeepers. Consumer should exercise his rights and duties diligently. He should insist on buying a standardised product looking at his own safety.

If consumer is conscious or aware, he should convey this message to others so that this consumer movement may be made more effective. For example in the 1960, there were food shortages and black marketing and adulteration of food. This resulted in strong consumer movement.

3. How can a consumer exercise his right to choice?

Answer: Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose, whether to continue to receive the service or not.

For example, suppose you want to buy a shampoo and the shop owner says that he can sell the shampoo only if you buy a body wash. If you are not interested in buying the body wash your right to choice is denied.

So many times you are forced to buy things that you may not wish to as you are left with no choice. But every consumer in a capitalist company has the right to exercise his right to choice.

4. How should consumer become a well-informed consumer?

Answer: (i) When we as consumers become conscious of our rights while purchasing various goods and services, we will be able to discriminate and make informed choices.

(ii) This calls for acquiring the knowledge skill to become a well-informed consumer.

(iii) We should become conscious of our rights.

(iv) The enactment of COPRA has led to the setting up of separate departments of consumer affairs in central and state government.

(v) There are posters in the cities or states, through which government spread information about legal process which people can use.

5. Who is an ideal consumer?

Answer: An ideal consumer is the one who has the following qualities/attributes:

Updates his knowledge of consumer’s rights and duties.
Has an eco-friendly attitude.
Prevents corruption rather than being a party to it.
Buys only those goods and services which he needs, so that wasteful and demonstrative consumption is avoided.
Cares for health and hygiene in his selection and use of goods and services.
Prefers to use such products which can be recycled and which are bio-degradable.
Makes purchases only from authorized retailers/shopkeepers.
Conscious of standardisation marks like ISO, ISI, AGMARK, Hallmark, etc.
Procures and preserves cash memo and warranty card.

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Consumer awarness : importance of consumer awareness and rights of consumers

Consumer awareness is a need of present days. Since we are inspired to buy different product through advertisement but many of them are not qualitative product. So, In this article you will find the importance of consumer awareness, rights of consumers and how to get redressal? If you are a victim of such situation, read this article to get redressal.

Meaning of consumer awareness

Need and importance of consumer awareness, rights of consumers, consumer protection act.

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Could you please post an article on Consumer Protection measures including all administrative, legislative, technical aspects?

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10 Best Consumer Awareness Project [Free PDF]

by Girish N P
24 Comments

Last updated on June 12th, 2023

This blog brings you the 10 best Consumer Awareness Project or Consumer Rights Project for class 10 students.

Many of the Consumer Rights projects on google and other platforms are charging fee from the students. Also, some of them are even using cheap tricks for subscribing their youtube channels in return of PDFs.

This is injustice for kids in India. Educational resources should be free forever. Hence, our blog is providing Full PDF and PPT formats free of cost for Instant download.

Unique Content

Consumer exploitation.

Consumer Protection Act 1986
Importance of Consumer Awareness

NCERT Solutions for Class 10 Economics Chapter 5 – Consumer Rights

The solutions for Chapter 5 – Consumer Rights are given below. Students should also check NCERT Solutions for Class 10 for other subjects.

Exercises Page No 87

1. Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Answer: Rules and regulations are required in the marketplace for the protection of the consumer. Buyers can be misled by the seller, and in case of any complaint against the shopkeeper, the blame is put on the buyer. The sellers tend to hold no responsibility for the goods once sold. Hence, to protect consumers from such incidents, rules and regulations are required in the marketplace. For example, if a person buys a product and checks the expiry date after paying for the product, the shopkeeper must restore the expired product. If no rules were maintained, then the shopkeeper might refuse to compensate for the product.

2. What factors gave birth to the consumer movement in India? Trace its evolution.

Answer: The consumer movement arose out of the dissatisfaction of the consumers. The factors that gave birth to the consumer movement in India are as follows:

There was no legal system available to consumers to protect them from exploitation in the marketplace.
It was started because of the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices.
Rampant food shortages.
Black marketing.
Adulteration of food and edible oil.

Till the mid-1970s, consumer organisations were busy writing articles and holding exhibitions to arouse consciousness among consumers. There has been an upsurge in the number of consumer groups since the 1980s. Currently, there are about 700 consumer organisations in India working in the field of consumer protection. Greater awareness among the consumers about their rights also led to a gradual transition from a predominantly sellers’ market to a buyers’ market.

These movements have also influenced the government to work for the protection of the consumer, and the Consumer Protection Act was passed in 1986 to safeguard the interest of the consumers.

3. Explain the need for consumer consciousness by giving two examples.

Answer: The consumer must be conscious while buying or trading anything in the market so that they are not being cheated or exploited in the marketplace and charged wrongly for the goods.

For example, a person must always check the expiry and manufacturing date of the product before paying for it and must complain about the shopkeeper in the consumer forum if any expired product is found in the shop.

Another example that proves that consumer consciousness is that a consumer must always ask for a computerised bill for the goods they buy. This is because if a consumer has been provided with the wrong product, the consumer forum demands a bill that acts as proof that the product given by the shopkeeper is wrong.

4. Mention a few factors which cause the exploitation of consumers.

Answer: A few factors that cause the exploitation of consumers are as follows:

The most important factor is the lack of awareness. People do not ask for proper bills while buying products, which ultimately results in the exploitation of the consumer if the product bought is defective.
There is no proper monitoring of rules and regulations.
Consumer ignores small losses and does not complain about them, which makes the seller more ignorant.
Lack of consumer consciousness. A consumer must always check the MRP, expiry date and manufacturing date and then buy a product.

5. What is the rationale behind the enactment of the Consumer Protection Act 1986?

Answer: The rationale behind the enactment of the Consumer Protection Act 1986 was to set up a department solely responsible for handling the complaints raised by the consumer and a separate department for the Central and state governments. Its main aim was to address the problems of consumers who reach the consumer courts for exploitation in the marketplace.

6. Describe some of your duties as consumers if you visit a shopping complex in your locality.

Answer: Some of our duties as consumers are given below:

Always ask for a proper bill.
Check the MRP and do not pay more than the market price.
Check the expiry and manufacture date before buying any good from the market.
If you see any rule or regulation under the marketplace laws being exploited, immediately report the consumer courts.
Do not leave a small amount of disparity unattended. This may make the shopkeeper liable to continue the disparity for the other consumers as well.

7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Answer: If you buy a bottle of honey or a packet of biscuits, look for the Agmark and the ISI mark before buying them. It is because these symbols specify that the products have been made by Government authorised companies.

8. What legal measures were taken by the government to empower consumers in India?

Answer: The legal measures taken by the government to empower consumers are as mentioned below.

The Consumer Protection Act (COPRA) was passed by the Government for the security of consumers and to prevent them from exploitation at the market level.
The Right to Information Act was passed in the year 2005 so that the people of the country could be made aware of the functioning of the Government.
A consumer court was set up for people where cases against any disparity with the consumer were raised.

9. Mention some of the rights of consumers and write a few sentences on each.

Answer: A few rights of the consumers include:

Right to Information – The RTI Act was passed in 2005 with the aim of making every citizen of the country aware of the functioning of the Government.
Right to Choose – Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service. No customer can be denied the right to choose what they want to buy.
Right to Seek Redressal – Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, they have the right to get compensation depending on the degree of damage.
Right to Represent – This act gives the right of the consumer to present before the consumer court and present their case of disparity in the form of law.

10. By what means can the consumers express their solidarity?

Answer: Consumers can express their solidarity by organising themselves in small groups that can fight against exploitative trade policies. Such groups get financial aid from the government to fight the case against the shopkeeper.

11. Critically examine the progress of the consumer movement in India.

Answer: The consumer movement in India has progressed rapidly over the past few years. The consumer rights that have been passed by the Government of the country have managed the people to become more aware and fight for their rights in the consumer courts. The Consumer Protection Act (COPRA) passed by the government made it easier for people to complain about any wrong practice performed by the shopkeeper or seller of the product. The public has become more aware, and proper actions are taken against any ill practice in the marketplace.

12. Match the following.

13. Say True or False.

(i) COPRA applies only to goods.

Answer: False

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.

Answer: True

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for the standardisation of jewellery.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Consumer Rights Summary

Chapter 5 of Class 10 Economics Consumer Rights discusses the Consumer Rights that the Government has provided to the citizens of the country and how can the citizens raise their voices against any ill practice in the marketplace. The chapter also provides some case studies where the consumer was exploited by the seller and how legal institutions helped consumers in upholding their rights.

The chapter discusses the requirement of rules and laws in the marketplace, and these rules have helped consumer fight for their rights. The development of the consumer movement in the country and the unethical practices of trading have also been mentioned. Different consumer rights include:

Right to Information
Right to Seek Redressal
Right to Choose
Right to Represent
Right to Safety
Right to Consumer Education

Consumer Rights have been given major importance in this chapter, and students will learn how the Government helped in the building of self-help groups and other organisations for the right of its citizens.

‘Understanding Economic Development’ is an important book for Class 10 SST Economics. Apart from this chapter, the full set of NCERT Solutions for Class 10 Social Science is given on the linked page.

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Notes For ICSE Class 10 Economics Consumer Awareness

Students should read the Consumer Awareness ICSE Economics Class 10 notes provided below. These revision notes have been prepared based on the latest ICSE Economics Books for Class 10 issued for the current academic year. Our teachers have designed thee notes for the students are able to understand all topics given in Economics in standard 10 and get good marks in exams

ICSE Class 10 Economics Consumer Awareness Revision Notes

Students can refer to the quick revision notes prepared for Chapter Economics Consumer Awareness in Class 10 ICSE. These notes will be really helpful for the students giving the Economics exam in ICSE Class 10. Our teachers have prepared these concept notes based on the latest ICSE syllabus and ICSE books issued for the current academic year. Please refer to Chapter wise notes for ICSE Class 10 Economics provided on our website.

Meaning of Consumer Awareness

Consumers’ consciousness towards their rights and duties is known as consumer awareness. Consumers should be aware of their rights to ensure proper standards of goods and services they purchase. According to the Consumer Protection Act, 1986, a consumer in India is ‘any person who buys goods and services by making full or part payment for those goods and services without any objective of using them for commercial purposes’.

Notes For ICSE Class 10 Economics Consumer Awareness

Fo r ms of Consumer Exploitation

The common business malpractices which prevail in the market are

Sale of adulterated goods, i.e. addition of inferior substances to the product being sold.
Sale of sub-standard goods, i.e. sale of goods which do not confirm to the prescribed quality standards.
Use of false weights and measures leading to losses.
Supply of defective goods.
Misleading advertisements, i.e. advertisements falsely claiming a product or service to be of superior quality, grade or standard.
Sale of spurious goods, i.e. selling something of little value instead of the real product.
Sale of duplicate goods.
Hoarding and black-marketing which lead to scarcity and rise in prices.
Charging more than the maximum retail price (MRP) fixed for a product.
Supply of inferior services, i.e. quality of service is lower than the quality agreed upon.

Reas on s for Consumers Exploitation

Reasons for the exploitation of consumers in India are

Consumers buy a wide range of goods without taking adequate initiatives to know consumer rights.
Because of illiteracy, consumers do not challenge the quality and quantity of goods supplied by the seller, even though the goods and services provided by them are not satisfactory.
Consumers are attracted by the advertisement of articles that they do not try to verify the quality of those goods.

Growth of Consumer Awareness

In India, the consumer movement emerged because of social reasons. It was felt that it is necessary to protect the interests of consumers against unfair practices of traders. Rampant food shortages, hoarding, black marketing and adulteration of food and edible oil gave birth to a growing dissatisfaction among consumers with dishonest traders. This led to a consumer movement in an organised manner. Since 1962, 15 March of every year is celebrated as World Consumer Rights Day. The spread of the consumer movement in India has been influenced by the Government of India in favour of consumer protection. They enacted the Consumer Protection Act in 1986 to safeguard the interests of consumers.

C on s u me r Behaviour in the Market

Consumer protection in India is essential in the following three cases:

To improve the market conditions which provide consumers with more choices at a lower price.
To reduce the incidences of consumer exploitation by the sellers in the marketplace.
To help consumers transform from ‘passive’ consumers to ‘active’ consumers.

Rights and Duties of a Consumer

Right to safety: It implies the right to be protected against the marketing of goods and services which are hazardous to our health and property. The goods and services purchased by consumers should not only meet their immediate needs but also fulfil their long-term interests.
Right to choose: Consumers have the right to choose from among the variety of goods and services available before them at a competitive price. This right becomes meaningful in a competitive environment where a large number of enterprises are allowed to produce different goods and services with least control by the government.
Right to be heard: The interest of the consumer will receive due consideration at appropriate forums. Thus, any consumer has the right to raise their voice against unfair and restrictive trade practices.
Right to seek redressal: Consumers have been given the right of redressal of their grievances relating to the performance, grade and quality of goods and services. In case of any defect, the product must be repaired or replaced by the seller. The Consumer Protection Act has duly provided for a fair settlement of genuine grievances of consumers. It has also set up a proper mechanism for their redressal at district, state and national levels.
Right to consumer education: Consumers have the right to acquire adequate knowledge and skill to become educated and informed throughout their life.
Right to be informed: Adequate and accurate information about quality, quantity, purity, standard and the price of the goods and services must be provided to consumers. Nowadays, the manufacturers provide detailed information about the contents of the product, its quantity, date of manufacturing, date of expiry, maximum retail price and precautions to be taken on the label and package of the product. This information helps consumers in their buying decision and the use of the product.

Some duties of consumers are

To check if the products are of the standard quality: While making purchases, consumers should check for standard quality certification marks such as ISI, Agmark, FPO, Eco-mark and Hallmark.
To be aware of deceptive and unfair trade practices: For consumers to be protected against unfair trade practices, they should be aware and cautious of the quality, quantity, purity, standard and price of goods and services, so that they are not deceived.
To acquire proper knowledge: It is a consumer’s duty to acquire knowledge and skills needed for taking action and to influence factors which affect consumer decisions.
To receive consumer education: Education is the most powerful tool for the promotion of consumer welfare. Consumers must educate themselves through programmes conducted by voluntary organisations with the help of mass media.

Con sumer Protection Act

The Consumer Protection Act, 1986, made the provision for setting up a three-tier system of consumer courts at the national, state and district levels. This lead to the formation of the National Consumer Commission at the national level, the State Consumer Commission at the state level and the District Forum at the district level. Consumer grievances and complaints against traders are checked at these three levels. Also, they provide relief and compensation to the affected consumers. Currently, there are more than 500 district courts functioning in the three-tier system of India.

R ight to Information

The Right to Information (RTI) Act was passed on 15 June 2005 and came into force on 13 October 2005. According to the provisions of the RTI Act, the right to information means the right to access information held by or under the control of any public authority. It includes the right to

Inspection of work, documents and records
Making notes, certified copies of documents or records
Making certified samples of material
Receiving information in the form of CDs or in any other form of electronic mode or through printouts where that information is stored in a computer or in any other device

Consumer Awareness ICSE Economics Class 10

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Consumer Rights Class 10 Important Questions with Answers

Class 10 Economics Chapter 5 Consumer Rights Important Questions and answers cover these topics and help students to understand the concepts better. Students can solve these for practice. They may come across some of these questions in the board exam.

Students can clear their doubts from the chapter by solving these CBSE Class 10 Economics Important Questions and prepare well for the board exams. The links to download the PDF version of these questions are given in a link in this article.

Class 10 Economics Chapter 5 Consumer Rights Important Questions

1. Which cases does the district level court deal with? (2011 D)

Answer: The district level court deals with cases involving claims upto ₹ 20 lakhs.

2. A shopkeeper insists that you buy a guide with your NCERT Textbook. Which right of the consumer is being violated here? (2011 OD)

Answer: Right to choose.

3. In which court a consumer should file a case if he/she is exploited in the market? (2012 D)

Answer: Consumer Court

4. What was the main cause of the rise of the consumer movement? (2012 OD)

Answer: The consumer movement grew out of consumers’ dissatisfaction due to unfair trade practices of sellers.

5. Mention two ways in which consumer ignorance can cause their exploitation?

Consumers may not be careful in looking at the quality of the products or guarantee of the products and services. They do not bother about the warranty card.
They may not bother to buy quality marked products (such as ISI, Agmark).
They may not bother to take the cash memo without which they cannot make complaints or get redressal.

6. Hallmark is the certification maintained for standardization of which type of products? (2013 OD)

Answer: Jewellery

7. When is ‘National Consumers Day’ celebrated in India? (2014 OD) Answer: National Consumers Day is celebrated every year on 24 th December.

8. Which certification is maintained for standardization of electrical goods? (2014 OD, 2015 D)

Answer: ISI

9. Which one of the following is the certification maintained for standardization of edible goods? (2014 OD)

10. Which logo would you like to see for purchasing electrical goods? (2015 D)

11. Suppose your parents want to purchase Gold jewellery along with you; then which logo will you look for on the jewellery? (2015 OD)

Answer: Hallmark, is the logo to look for while purchasing Gold jewellery.

12. Why was the Consumer Protection Act enacted by the Indian Parliament? (2015 OD)

Answer: The Consumer Protection Act was enacted by the Indian parliament in 1986 to protect the consumers from unfair trade practices and retain interest of consumers.

13. Suppose you have to buy a packed bottle for drinking water in your journey. Which logo will you like to see to be sure about its quality? (2016 D)

Answer: Indian Standard Instrument (ISI) issued by Ministry of Agriculture.

14. If any damage is done to a consumer by a trader, under which consumer right one can move to consumer court to get compensation? (2016 OD)

Answer: Right to seek redressal. The consumers can seek redressal against trade practices of exploitation and have the right to fair settlement of the genuine grievances.

15. Give any one example of consumer’s ‘right to choose.’ (2017 D)

Answer: A consumer has the ‘Right to choose’ from different brands and varieties and thus a seller cannot offer to sell only one brand to the consumer.

16. How is the maximum retail price printed on packets beneficial for you? (2017 OD)

Answer: Maximum retail price helps us to protest and complain against a seller/shopkeeper if we are charged more than the price printed on the packet.

17. What is standardization of products? Mention any two organizations responsible for the standardization of products in India. (2011 D)

Answer: Standardization of a product or service is done by government agencies to ensure consistency in quality of products or services. It helps consumers get assured of quality while purchasing the goods and services. The organizations that monitor and issue these certificates allow producers to use their logos, i.e., ISI, Agmark or Hallmark provided they follow certain quality standards. The two organizations responsible for the standardization of products in India are:

Bureau of Indian Standards issues ISI for industrial products and Hallmark for jewellery.
Ministry of Agriculture issues Agmark for food items.

18. Why are rules and regulations required for the protection of consumers in the marketplace? Justify the statement with arguments. (2016 OD, 2013 D, 2011 OD)

Answer: Rules and regulations are required in the market place for the following reasons:

Individual consumers often find themselves in a weak position, whenever there is a complaint regarding a good or service that had been bought. The seller tries to shift all the responsibility on to the buyer as if the seller has no responsibility once a sale is completed.
To check exploitation in the market place that happens in various ways. For example, unfair trade practices such as when shopkeepers weigh less than what they should or when traders add charges that were not mentioned before or when adulterated goods are sold.
Markets do not work in a fair manner when producers are few and powerful whereas consumers purchase in small amounts and are scattered. Large companies sometimes manipulate the market in various ways. For example, at times false information is passed on through media to attract consumers.
False and incomplete information. Sellers easily mislead consumers by giving wrong information about a product, its price, quality, reliability, lifecycle, expiry date, durability, its effect on health, environment, safety and security, maintenance cost involved and terms and conditions of purchase. Cosmetics, drugs and electronic goods are common examples where consumers face such problems. For example, At times false information is passed on through media to attract consumers. Hence there is a need for rules and regulations to ensure protection of the consumers.

19. ‘Governments initiate schemes and programmes to alleviate the suffering of the poor and meet their basic needs.’ (2012 OD)

Identify the fundamental right which is related to the Statement.
Right to Equality

20. Explain the ‘Right to seek redressal’ with an example. (2013 OD) Or Explain with an example how you can use the right to seek redressal. (2015 OD)

Answer: Right to seek redressal:

The consumers can seek redressal against trade practices of exploitation and have the right to fair settlement of the genuine grievances.
He has a right to get compensation from a manufacturer/trader if he is harmed. The consumer can seek redressal through Consumer Courts functioning at district, state and national levels. Example: Mahesh sent a money order to his village for his mother’s medical treatment. The money did not reach his mother at the time when she needed it and reached months later. Mahesh, thus filed a case in the district level consumer court to seek redressal.

21. How do ‘Consumer Protection Councils’ help consumers? Explain three ways. (2012 OD)

Answer: The consumer movement led to the formation of various organizations locally known as ‘Consumer forums’. These are voluntary organizations.

They guide consumers on how to file cases in the consumer courts.
They represent consumers in the consumer courts.
These voluntary organizations receive financial support from the government for creating awareness among the consumers.

22. How have markets been transformed in recent years? Explain with examples. (2014 OD)

Answer: The initial aspect of unequal situations in a market and poor enforcement of rules and regulations have now seen a transformation in the market in recent years.

The transformation of markets in recent years has come because of legal institutions helping consumers in getting compensated and upholding their rights as consumers.
The awareness of being a well-informed consumer which arose out of consumer movement has also shifted the responsibility of ensuring quality of goods and services on the sellers.
The producers in the market need to strictly follow the required safety rules and regulations. The manufacturer in the market is now required to display information about the ingredients used, price, batch number, date of manufacture, expiry date and the address of the manufacturer.

For example, pressure cookers have safety valves and manufacturers have to ensure its high quality. While buying medicines the ‘directions for use’ and information relating to side effects and risk associated with its usage are to be mentioned on the packets.

23. Describe the conditions in which markets do not work in a fair manner. (2015 D)

Answer: Markets do not work in fair manner when:

producers are few and powerful;
consumers are numerous and purchase in small amounts and are scattered;
large companies producing these goods having huge wealth; power and reach manipulate the market in various ways; and
consumers are misinformed through the media and are unaware of their rights.

24. How did consumer movement originate as a ‘social force’ in India? (2014 OD) Or “The consumer movement arose out of dissatisfaction of the consumers”. Justify the statement with arguments. (2016 OD)

Answer: The consumer movement as a ‘social force’ originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices of the producers and sellers.

Rampant food shortages, hoarding, black marketing and adulteration of food and edible oil gave birth to the consumer movement in an organized form in the 1960s.
In the early phase, consumer organizations were mainly engaged in writing articles and holding exhibitions. They formed groups to look into malpractices in ration shops and overcrowding in road passenger transport.
Because of all these efforts, the movement succeeded in putting pressure on business firms and the government to change their unfair ways. As a result of all this, a major step was taken by the Indian Government in 1986. It enacted the Consumer Protection Act, 1986, which popularly came to be known as COPRA.

25. Explain with suitable examples meaning of ‘Right to Information’ as provided under the Consumer Protection Act. CBSE Sample Question Paper (2009)

Answer: Consumers have the right to know what kind of goods they are buying in order to save themselves from exploitation at the hands of shopkeepers and producers.

This includes quality, quantity, potency, purity, standard and price of goods and date of expiry (in the case of drugs).
Detailed information about ingredients used, date of manufacture and the address of the manufacturer should be available to consumers, particularly in the case of drugs (regarding its use and side-effects, if any).
In the case of a garment, washing instructions should be available. Electrical goods must have information regarding their use.

Without this information the consumers cannot complain and ask for compensation or replacement if the bought product proves to be defective in any manner.

In recent years, the right to information has been expanded to cover various services provided by the government by The RTI (Right to Information) Act 2005. This Act ensures citizens’ right to relevant information about the functioning of government departments.

26. Analyse with a suitable example the meaning of right to choose provided under the Consumer Protection Act. CBSE Sample Question Paper (2009)

Answer: Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service. The right to choose in the simplest sense is the consumer’s right:

To buy any brand of a good (soap, cooking oil etc.) and not be forced to buy only what a monopolist produces.
The right to choose is even more extensive than this, even after the consumer has bought a good and then finds out that it is not of the quality claimed for it, he/she has the right to return the good and choose another brand.
In a modern economy the right to choose has been further extended into all kinds of services including education. If your child is admitted to a school and you find that the school is not giving your child the kind of education it had promised, you should have the right to withdraw your child and seek admission in another school without losing the money you had spent as admission fee, annual fee etc. all over again.

27. Analyse any three reasons for the beginning of the consumer movement in India. (2017 D)

28. Analyse the importance of the three-tier judicial machinery under Consumer Protection Act (COPRA), 1986 for redressal of consumer disputes. (2017 OD)

Answer: In the year 1986 the government of India took a major step in the interest of consumers, which resulted in the enactment of Consumer Protection Act popularly known as COPRA. The enactment of COPRA has led to the setting up of separate departments of consumer affairs in central as well as state governments. The COPRA also spells out the rights and duties of a consumer, as well as the rules and regulations, which a producer should follow. It provides a separate three-tier quasi-judicial machinery at the national, state and district levels to deal with consumer grievances and disputes:

Under the COPRA, three- tier quasi- judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.
The district level court deals with the cases involving claims upto ₹ 20 lakhs.
The state level courts deals with cases between ₹ 20 lakhs and ₹ one crore.
National level court deals with cases involving claims exceeding one crore.
If the case is dismissed in the district level court the consumer can appeal to the state and then the national level courts.

29. Consumers have the right to be informed about goods and services they purchase. Explain its three advantages. (2011 D)

Answer: It is mandatory for the manufacturer to display certain details on the packing because consumers have the right to be informed about the particulars of goods and services they purchase. These details are about ingredients used, price, quantity, quality, potency, batch number, date of manufacture, expiry date and the address of the manufacturer.

The advantages of this rule are:

Consumers can use this information to complain and ask for compensation or replacement if the product proves to be defective in any manner. For example, if we buy a product and find it defective well within the expiry period, we can ask for a replacement. If the expiry period was not printed, the manufacturer would blame the shopkeeper and will not accept the responsibility.
One can protest and complain if someone sells a good at more than the printed price on the packet. This is indicated by ‘MRP’ — maximum retail price. In fact if the MRP is missing from the packing, a consumer can bargain with the seller to sell at less than the MRP.
In October 2005, the Government of India enacted a law known as RTI (Right to Information) Act, which ensures its citizens all the information about the functions of government departments. The RTI Act gives consumers the power to Question the government about the functions and various services provided by the government.

30. How do the large companies often manipulate the markets? Explain with an example. (2011 D)

Answer: The big companies eliminate their competitors by lowering down the price of products thereby establishing their monopolies in the market giving less choice to people.

The large companies with huge wealth, power and reach often manipulate the market in various ways. Some common ways by which consumers are exploited in the market are:

Goods sold in the market are sometimes not measured or weighed correctly.
The goods sold are sometimes of sub-standard quality, For example, selling medicines beyond their date of expiry.
In costly edible items such as oil, ghee etc. adulteration is common.
At times false information is passed on through the media and other sources to attract consumers. For example, a company for years sold powder milk for babies all over the world as the most scientific product claiming it to be better than mother’s milk. It took years of struggle before the company was forced to accept that it had been making false claims. Similarly, a long battle had to be fought with court cases to make cigarette manufacturing companies accept that their product could cause cancer.

31. Explain why a consumer should learn to be well informed. (2011 OD)

Answer: Consumers should learn to be well informed to avoid exploitation and unfair trade practices that happen in the market place in various ways. For example, sometimes shopkeepers weigh less than what they should or when traders add charges that were not mentioned before or when adulterated and defective goods are sold to ignorant consumers.

At times false information is passed on through the media to attract consumers. Consumers have the right to be informed about the particulars of goods and services that they purchase. Consumers can then complain and ask for compensation and replacement if the product proves to be defective in any manner. One can also protest and complain if someone sells a good at more than MRP or can bargain with the seller to sell at less than the MRP.

When we as consumers become conscious of our rights, while purchasing various goods and services, we will be able to discriminate and make informed choices. This calls for acquiring the knowledge and skill to become a well informed consumer.

32. “There is a great need for acquiring the knowledge and skill to become a well informed consumer.” Support this statement. (2012 OD)

Answer: There is a great need for acquiring the knowledge and skill to become a well informed consumer because

We, as consumers participate in the market.
Consumer consciousness is very important for every buyer while purchasing various goods and services.
We should know the rules and regulations protecting the consumers’ rights.
When we buy a commodity, we should know the details like the ingredients, date of manufacturing, date of expiry, directions of usage and risk associated.
This enables consumers to make the right choice.

33. What is ‘Consumer Protection Act’? Explain any three reasons responsible of enacting ‘Consumer Protection Act, 1986′ by the Government of India. (2011 D)

Answer: Consumer Protection Act. The COPRA was enacted to protect and promote the interests of consumers against unethical and unfair trade practices.

The rationale behind COPRA (Consumer Protection Act) is to provide the consumers the means to redressal at three levels of quasi-judicial courts—District Forum, State Consumer Courts and National Commission.

This Act has enabled the consumers to have a right to represent themselves in the consumer courts. The ‘Consumer Protection Act, 1986’ was enacted:

to protect consumers in the market place and promote the interests of consumers against unethical and unfair trade practices like rampant food shortages, hoarding, black marketing, over pricing, adulteration of food and edible oil.
to stop big companies from manipulating the market by giving false information through media, thereby exploiting the consumers.
to give rights to consumers to represent in the Consumer Court and seek redressal against unfair trade practices and exploitation.

34. How is the consumer redressal process becoming cumbersome, expensive and time-consuming? Explain. (2014 OD, 2012 OD)

Answer: The consumer redressal process is becoming cumbersome, expensive and time-consuming.

Many a time, consumers are required to hire lawyers. These cases require time for filing and attending court proceedings.
In most purchases, cash memos are not issued, therefore it is difficult to gather evidence in case a consumer is cheated.
The existing laws are also not very clear on the issue of compensation to consumers injured by defective goods.
Enforcement of laws that protect workers in the unorganized sectors is weak.
Also, consumer awareness is spreading slowly. Rules and regulations of working markets are not followed.

35. “Consumer awareness is essential to avoid exploitation in the market place.” Support the statement. (2016 D)

Answer: Consumer awareness is essential to avoid exploitation in the market place. Markets do not work in a fair manner. Exploitation happens in various ways. Therefore, awareness is essential. Certain details are given on the packing of all commodities. When we buy medicines, details are marked on the packets. Rules have been made so that the manufacturer displays the information. Consumers who are not aware may buy, For example,

Medicines that have not been properly inspected and certified by the appropriate authority, or whose expiry date is already over.
They may buy electronic/electrical goods which may have defects or these products may not adhere to safety norms. Consumers can complain and ask for compensation or replacement of the product, if it proves to be defective in any manner.

36. How does exploitation of consumers take place in the market? Explain with any five facts. (2014 D) Or How are consumers exploited in the market place? Explain. (2016 OD, 2012 D)

Answer: Some common ways by which consumers are exploited by manufacturers and traders are given below:

Underweight and under-measurement. Goods sold in the market are sometimes not measured or weighed correctly.
High prices. Very often the traders charge a price higher than the prescribed retail price.
Sub-standard quality. The goods sold are sometimes of sub-standard quality, e.g. selling medicines beyond their date of expiry, selling deficient or defective home appliances.
Duplicate articles. In the name of genuine parts or goods, fake or duplicate items are sold to the consumers.
Adulteration and impurity. In costly edible items like oil, ghee and spices, adulteration is common in order to earn more profit. This causes heavy loss to the consumers. They suffer from monetary loss as well as damage to their health.
Lack of safety devices. Fake or inferior electronic goods, electrical devices or other appliances, produced locally lack the required in-built safety measures. This may cause accidents.
False and incomplete information. Sellers easily mislead consumers by giving wrong information about a product, its price, quality, reliability, life-cycle, expiry date, durability, its effect on health, environment, safety and security, maintenance cost involved and terms and conditions of purchase. Cosmetics, drugs and electronic goods are common examples where consumers face such problems.

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Consumer Rights & Awareness Project for Class 10th PDF Download
Consumer awareness and rights will be thoroughly covered in this essay. ... Purpose of Project on Consumer Rights for Class 10. Consumer awareness regarding product price and quality is important and should not be disregarded. In the age of globalisation, technological development, the introduction of high-end devices into the market, and ...
Consumer Awareness, Introduction, Meaning, Consumer Rights.
Consumer Awareness is a demonstration of ensuring the purchaser or buyer knows about the data and information about items, products, administrations, and buyers' privileges. Consumer awareness is significant with the goal that purchasers can settle on the best choice and settle on the ideal decision. Shoppers reserve the privilege to data or ...
Social Science Project On Consumer Awareness For Class 10
Firstly, USE A-4 size file paper (one side ruled) and blue/black ink to write your project. Secondly, design the cover page in such a way that it reflects your topic. Thirdly, write the Topic of the project, Name, Class, and Sec, Roll no. on the cover page in bold letters. Lastly, do not use plastic covers.
Consumer Awareness
Consumer Awareness is an act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers rights. Consumer awareness is important so that buyer can take the right decision and make the right choice. Consumers have the right to information, right to choose, right to safety.
Consumer Awareness
Conclusion. At last, it is concluded that consumer awareness means being aware of having the knowledge about the several consumer production laws, rectified techniques, and consumer rights which include the right to protection of health and safety from goods and services that consumers purchase, right to be informed about the price, quality ...
Consumer Rights Class 10 Notes CBSE Economics Chapter 5 [PDF]
FAQs on Consumer Rights Class 10 Notes CBSE Economics Chapter 5 (Free PDF Download) 1. "Rules and regulations are required for the protection of consumers in the marketplace". - Justify the statement. Half of the customers are not aware of the rights that they have and as a result, are deceived by suppliers.
CBSE Notes Class 10 Economics Chapter 5
In the last chapter of Economics, you will discuss the issue of consumer rights within the context of the Indian market. CBSE Notes Class 10 Economics Chapter 5 on Consumer Rights helps you to understand that the awareness of being a well-informed consumer arose out of the consumer movement and the active participation of people through their struggles over a long period.
Consumer Awareness Project Class 10 PDF Download [Project 1-5]
Consumer Awareness Project Class 10 PDF Download [Project 1-5] May 7, 2023. 2 Min Read. Last Update: May 7, 2023. Get your hands on the ultimate guide to consumer awareness! The 'Consumer Awareness Project for Class 10' PDF is a must-read for all students who want to learn about their rights as consumers. In this project, you'll learn ...
Consumer Awareness class 10 Notes Social Science
Consumer Awareness class 10 Notes. CBSE quick revision note for Class-10 Social Science, Chemistry, Maths, Biology and other subject are very helpful to revise the whole syllabus during exam days. The revision notes covers all important formulas and concepts given in the chapter. Even if you wish to have an overview of a chapter, quick revision ...
NCERT Class 10 Economics Solutions Chapter 5 Consumer Rights
NCERT Class 10 Economics Solutions Chapter 5 Consumer Rights - Writing. Question 1: Why are rules and regulations required in the marketplace? Illustrate with a few examples. Answer: Rules and regulations are required in the marketplace to protect consumers against exploitation by sellers and service provider.
Revision Notes for Chapter 5 Consumer Rights Class 10 Economics
There are 20-25 are well organized and recognized consumer groups in India out of 200 consumer groups. After the enactment of "Consumer Protection Act" in India consumer awareness is spreading but slowly. The consumer redressal process is becoming cumbersome, expensive and time consuming. (i) Consumers are required to engage lawyers.
Project On Consumer Rights Class 10 Cbse
The document is a project report on consumer rights. It begins by introducing the topic of consumer rights and outlines the objective to make consumers aware of their rights to reduce exploitation. It then defines who qualifies as a consumer under law. Several common problems faced by consumers in the marketplace are described, along with the history of the consumer movement in India. The key ...
NCERT Solutions for Class 10 Social Economics Chapter 5 Consumer Rights
NCERT Solutions for Class 10 Foundation of IT. RD Sharma Class 10 Solutions. Question 3: Explain the need for consumer consciousness by giving two examples. Answer: Two examples are Reji's suffering and Amritha's waiting. In case of Reji, a hospital, due to negligence of the doctors and staff in giving anaesthesia, crippled him for life.
Consumer Awareness Class 10 Social Science Project
Consumer Awareness Class 10 Social Science Project - Free download as PDF File (.pdf), Text File (.txt) or read online for free.
PDF Chapter 5 : Consumer Rights
Government Ministry of Consumer Affairs. Another website www.cuts-international.org is the website of a consumer organisation working in India for more than 20 years. It publishes a variety of materials to create consumer awareness in India. They need to be shared among learners so that they can also collect materials as part of their ...
Consumer Rights and Responsibilities: Consumer Awareness
Consumer Responsibilities. Responsibility to be aware - A consumer has to be mindful of the safety and quality of products and services before purchasing. Responsibility to think independently - Consumer should be well concerned about what they want and need and therefore make independent choices. Responsibility to speak out- Buyer should ...
Notes of Ch 5 Consumer Rights| Class 10th Economics
Consumer rights. (i) Safety is everyone right. There are many goods and services which are hazardous for the health and property. So, that goods and services require special attention to safety. Consumers have the right to be protected against the marketing of goods and delivery of services which are hazardous for the health and services ...
Consumer awarness : importance of consumer awareness and rights of
Through consumer awareness they are also made known to the proceedings of laws so that they can solve their problems. 6. Construction of healthy society : Every member of the society is a consumer. So, if the consumer is aware and rationale, then complete society becomes healthy and alert towards their rights.
10 Best Consumer Awareness Project [Free PDF]
1. Protection against exploitation. Sellers exploit consumers by underweight, overpricing, malpractice, selling duplicate products etc., Manufacturers exploit consumers by misleading advertisements. Hence consumer awareness shields the consumer from manufactures and sellers. 2.
NCERT Solutions for Class 10 Economics Social Science Chapter 5
NCERT Book Solutions for Class 10 Economics Chapter 5 Consumer Rights - Free PDF Download. The last chapter of Economics deals with consumer rights. It discusses the issue of consumer rights within the context of how markets operate in India. There are many aspects of unequal situations in a market and poor enforcement of rules and regulations.
Notes For ICSE Class 10 Economics Consumer Awareness
Study Material. Students should read the Consumer Awareness ICSE Economics Class 10 notes provided below. These revision notes have been prepared based on the latest ICSE Economics Books for Class 10 issued for the current academic year. Our teachers have designed thee notes for the students are able to understand all topics given in Economics ...
Consumer Rights Class 10 Important Questions
Also, consumer awareness is spreading slowly. Rules and regulations of working markets are not followed. 35. "Consumer awareness is essential to avoid exploitation in the market place." Support the statement. (2016 D) Answer: Consumer awareness is essential to avoid exploitation in the market place. Markets do not work in a fair manner.
Essay on Consumer Rights
Long Essay on Consumer Rights is usually given to classes 7, 8, 9, and 10. Consumer protection is the rights given to a consumer for having clarity of information regarding the product that they buy. They have the right to have full information about the quality, quantity, price, standard and purity of the product.
Consumer Awareness, Knowledge, Understanding, and Use of Nutrition
Twenty-six peer-reviewed papers from 10 African countries that met our inclusion criteria are included in this systematic review. The overall crude means of levels of awareness, knowledge, understanding, and use of nutrition labels were found to be 74.2%, 56.4%, 45.3%, and 69.1%, respectively.

Consumer Rights & Awareness Project for Class 10th PDF Download

Consumer Awareness Project Class 10

Consumer Awareness & Rights Project Meaning

Consumer Awareness Project Class 10 Introduction

Key Elements of Consumer Awareness

Consumer Rights Project Class 10 – Definition

Purpose of Project on Consumer Rights for Class 10

Consumer Awareness and Rights Project Stages

Consumer Awareness Project Class 10 PDF

Consumer Rights Project for Class 10

Consumer Awareness in India

Consumer Awareness- Right to Information

Consumer Awareness- Right to Choose

Consumer Awareness- Right to be Heard

Consumer Awareness- Right to Seek Redressal

Consumer Awareness- Right to Customer Education

Consumer Awareness- Right to Safety

Consumer Awareness & Rights Project Class 10

Consumer Awareness & Rights Project Conclusion

Is Consumer Rights Chapter Deleted

What is consumer awareness and its importance?

What are the types of consumer awareness?

What is a simple definition of a consumer?

What is the consumer awareness conclusion?

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Class 10 Economics Subject Enrichment Activity: A Project On Consumer Awareness 2024-25

Written By Avinash Sharan

Social Science Project On Consumer Awareness For Class 10 Students

Things to be kept in mind while doing the project

1. Acknowledgement: Page 1

2. Certificate: Page 2

3. Index: Page 3

4. Introduction Of Project On Consumer Awareness: Page 4

5. Objective: Page 5 ( Project On Consumer Awareness)

6. Who is a Consumer? Page 6

7. History Of the consumer movement in India: Page 7

8. Consumer’s rights and responsibilities: Pages 8 & 9

Right to choose:

Right to be informed:

Right-to-consumer education:

Right to be heard:

9. Consumer Protection Act 1986: Page 10

10. Responsibilities of a consumer: Pages 11-12

The consumer must exercise his Right:

Cautious Consumer:

Filing Complaints for the Redressal of Genuine Grievances:

A consumer must be Quality-Conscious:

Do not be carried away by Advertisements:

Insist on Cash Memo:

11. Conclusion: Page 13

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