resume for it support specialist

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IT Support Specialist Resume Examples

Writing a great IT Support Specialist resume is an important step in your job search journey. When writing your resume, you should be sure to include the specific qualifications, experience, and technical abilities required for the position. In addition, you should include the right keywords and industry buzzwords to help your resume stand out and be noticed. In this guide, you’ll find examples and tips to help you write a professional IT Support Specialist resume that will land you interviews and get you hired.

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IT Support Specialist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

IT Support Specialist with 9+ years of experience providing technical support to end- users in corporate and small business settings. Proven ability to troubleshoot and solve complex IT problems quickly and effectively. Demonstrated experience in a variety of hardware, software, and network maintenance and implementation. Expert in customer service, an ability to communicate technical issues in non- technical terms, and a strong attention to detail.

Core Skills :

Technical Support
Troubleshooting
Network Maintenance
Hardware/Software Installation
System Administration
Problem Solving
Customer Service

Professional Experience : IT Support Specialist, Microsoft Corporation – San Francisco, CA | 2017- Present

Provide technical support to users in a corporate environment.
Troubleshoot and resolve technical issues related to hardware, software, and networks.
Assist users with installation of new hardware and software.
Monitor and maintain system performance and security.
Create user accounts and manage access.
Respond to user inquiries, document the issue, and provide resolution.

IT Support Technician, Apple Inc. – Seattle, WA | 2014- 2017

Assisted users with hardware, software, and network issues.
Installed and configured computers, printers, and other peripherals.
Developed and implemented system security protocols.
Researched and resolved technical issues.
Assisted with the setup and management of Wi- Fi networks.
Provided user training on computer and network usage.

Education : Bachelor of Science in Information Systems, University of Washington – Seattle, WA | 2010- 2014

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IT Support Specialist Resume with No Experience

Recent college graduate with excellent technical and customer service skills in search of an IT Support Specialist role. Seeking to leverage knowledge of computer systems and hardware to provide customers with quality support.

Excellent communication skills
Computer hardware and system troubleshooting
Ability to identify and resolve technical issues
Customer service orientation
Strong problem- solving skills
Knowledge of computer systems and network configurations

Responsibilities

Assist customers with technical inquiries through email and phone
Diagnose and troubleshoot hardware, system and network issues
Provide customers with technical advice and guidance
Install, test and configure application software for customers
Resolve customer complaints in a timely manner
Maintain detailed records of customer interactions, inquiries and resolved issues

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Specialist Resume with 2 Years of Experience

Highly detail- oriented and organized IT Support Specialist with two years of experience providing technical assistance to end- users. Proven ability to troubleshoot problems quickly and efficiently, utilizing a strong background in information technology, customer service and product acquisitions. Skilled in developing strong relationships with customers and colleagues, demonstrating a strong commitment to providing high- quality customer service.

Computer troubleshooting
Network and system maintenance
Technical support
Customer service
Software installation
Hardware installation
Problem solving
Team collaboration

Responsibilities :

Provided technical support to customers and businesses in resolving computer hardware and software issues.
Diagnosed software and hardware issues and replaced defective parts.
Performed system maintenance, software installations, hardware installations, and data entry.
Identified, evaluated and resolved problems related to software applications, operating systems and hardware components.
Assisted in developing and maintaining procedures for backup, security, and user support.
Developed strong relationships with customers and colleagues.
Demonstrated a commitment to providing exemplary customer service.

Experience 2+ Years

IT Support Specialist Resume with 5 Years of Experience

A highly- skilled and experienced IT support specialist with 5 years of experience in setting up, configuring, and troubleshooting computer hardware, software, and networks. Able to provide problem resolution and technical support to end- users via telephone and remote access, as well as on- site support. Possesses strong interpersonal, organizational, and communication skills, with the ability to work independently or in a team.

IT troubleshooting
Network configuration
Desktop, server, and application support
Remote and on- site support
Problem- solving
Interpersonal and communication skills
Installing and configuring computer hardware, software, systems, networks, and printers.
Troubleshooting system and network problems and diagnosing and solving hardware and software faults.
Setting up new users’ accounts and profiles and dealing with password issues.
Responding to queries and providing technical support over the phone and remote access.
Repairing and replacing hardware and other IT equipment when necessary.
Testing and evaluating new technology.
Training staff on new systems or software.
Developing and implementing IT policies, procedures, and best practices.

Experience 5+ Years

Level Senior

IT Support Specialist Resume with 7 Years of Experience

Highly motivated and experienced IT Support Specialist with 7 years of experience providing technical support for a wide range of computer and software systems. Proven track record of troubleshooting, problem solving, and excellent customer service and communication skills. Highly adept at working with remote users, identifying and resolving hardware and software issues, and implementing best practices.

Strong problem- solving and troubleshooting abilities
Customer service oriented
Knowledge of hardware and software systems
Proficient with network and security protocols
Excellent communication and interpersonal skills
Network administration and installation
Provided technical support to internal and remote customers
Installed and configured hardware and software systems
Resolved software and hardware compatibility issues
Troubleshot and diagnosed network and security problems
Monitored system performance and implemented best practices
Assisted in the installation of new systems, software, and updates
Prepared and maintained documentation and user manuals

Experience 7+ Years

IT Support Specialist Resume with 10 Years of Experience

Highly experienced IT Support Specialist with 10 years of experience providing technical assistance, troubleshooting and problem solving. Proven track record of successfully maintaining, configuring and supporting hardware, software and networking products. Able to work efficiently as part of a team or independently, with strong customer service skills.

Advanced knowledge of Windows, Linux, UNIX and Mac systems
Experience with hardware and software installation and upgrades
Familiarity with network architecture and network security systems
In- depth knowledge of standard networking protocols such as TCP/IP, HTTP and FTP
Proficient in troubleshooting and problem solving
Excellent communication and customer service skills
Providing support to users for technical and software issues
Installing, configuring and troubleshooting hardware and software
Maintaining and configuring networked and standalone computer systems
Upgrading existing software and hardware components
Monitoring performance and security of systems
Performing security audits and providing security patching
Troubleshooting, diagnosing and resolving technical issues
Identifying, researching and resolving user inquiries
Creating reports and documentation for internal use
Providing user training and orientation for new systems and programs

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Specialist Resume with 15 Years of Experience

Experienced IT Support Specialist with 15 years of experience offering comprehensive technical expertise and a strong customer service mindset. Proven track record in resolving complex hardware and software issues, responding to user inquiries in a timely fashion, and providing solutions to improve system performance and user experience. Skilled in troubleshooting, problem solving, and implementing solutions with a focus on customer service.

Technical Troubleshooting
Network and System Administration
Database Management
Operating System Installation and Maintenance
Software Installation and Configuration
Customer Service and Technical Assistance
System Security and Risk Management
Responding to customer inquiries in a timely and professional fashion
Diagnosing technical and software issues and providing solutions
Installing, configuring, and maintaining operating systems, applications, and network software
Troubleshooting hardware and software problems and providing resolution
Ensuring system security and performing system backups and data recovery
Identifying and resolving system performance and security issues
Maintaining user accounts and access permissions
Deploying new technologies and performing system upgrades to improve productivity

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a IT Support Specialist resume?

A resume for an IT Support Specialist should clearly demonstrate the applicant’s qualifications and experience in technical support. It should also highlight the most relevant skills and experiences that are applicable to the position. In order to create a resume that stands out, here are some tips on what to include:

Professional Summary: A professional summary should provide a brief overview of your qualifications. Mention your years of experience, knowledge of IT systems, and any certifications you may have.
Technical Skills: List all the technical skills you have that are applicable to the position. This could include hardware and software setup, troubleshooting, remote support, etc.
Experience: Provide a detailed list of past experiences that demonstrate your qualifications. Include your job titles, employers, and dates of employment.
Education: Include your highest level of education and any certifications or specialized training you may have received.
Projects: If you have completed any projects or relevant work that is related to IT support, list them here.
Additional Skills: Include any additional skills or qualifications that you have that may be beneficial for the position. This could include customer service experience, organizational skills, etc.

By following these tips, you can create a resume that accurately reflects your knowledge and experience in IT support. Ensure that your resume is comprehensive and emphasizes your most relevant qualifications.

What is a good summary for a IT Support Specialist resume?

A IT Support Specialist resume should include a concise summary that outlines your background in the IT field and your knowledge of computer systems, software, and hardware. This summary should emphasize your troubleshooting abilities and your experience with issues that may arise in a customer service role. It should also include your ability to provide customer service, your understanding of customer service protocols, and your ability to work within tight deadlines. Your summary should further demonstrate your technical proficiency, as well as your capabilities to use problem solving skills and troubleshoot technical issues. Finally, mention any certifications or training you have received in the IT field that equip you to work as an IT Support Specialist.

What is a good objective for a IT Support Specialist resume?

A IT Support Specialist role is a technical role that requires a combination of both technical and customer service skills. When applying for this role, an employer would want to see that these skills are present in an applicant’s resume. Here are a few good objectives for a IT Support Specialist resume:

To leverage my technical and customer service skills to provide exceptional support to customers
To utilize my experience in troubleshooting and solving IT issues to quickly resolve customer inquiries
To use my strong interpersonal skills to develop positive relationships with customers and team members
To apply my knowledge of computer systems, hardware, software, and networks to ensure maximum uptime for customers
To apply my excellent problem-solving, communication, and organizational skills to collaborate with stakeholders and provide a high level of customer service
To use my experience in IT operations to work alongside other members of the team to improve processes and support customers in a timely manner

How do you list IT Support Specialist skills on a resume?

When you think of IT support specialists, you likely think of the technical skills that they need to successfully do the job. However, there are many soft skills that are also important to list on a resume. By including these additional skills, you can show employers a comprehensive view of your technical and interpersonal abilities.

When listing your skills on a resume, be sure to include both technical and soft skills. Doing so will demonstrate that you have not only the technical chops, but also the communication and customer service abilities necessary for the job. Here are some skills that you can include on your resume for an IT support specialist role:

Troubleshooting and problem-solving: IT support specialists must be able to diagnose, troubleshoot and resolve software, hardware and internet issues.
Technical proficiency: IT support specialists must be well-versed in various technologies and software applications.
Communication: IT support specialists must be able to communicate technical information to non-technical people, as well as effectively listen to customers to identify their needs.
Customer service: IT support specialists must be adept in customer service and possess the ability to handle difficult customers.
Networking: IT support specialists need to be able to install and configure networks and network components.
Collaboration: IT support specialists must be able to collaborate with other IT personnel in order to resolve technical issues.
Time management: IT support specialists must be able to manage their own time and prioritize tasks to meet deadlines.
Attention to detail: IT support specialists must be detail-oriented and able to spot minor errors that could have significant consequences.
Multitasking: IT support specialists must be able to work on multiple tasks at once and manage competing priorities.

What skills should I put on my resume for IT Support Specialist?

IT support specialists provide technical assistance and troubleshooting to their organization’s user base. This means that their resume must reflect a wide variety of skills that span many areas of technology.

When creating your resume as an IT support specialist, here are some skills to consider listing:

Technical Troubleshooting: IT support specialists must have strong problem solving abilities, as they will be solving user’s technical problems on a daily basis.
Networking: IT support specialists need to have a good understanding of how networks work and how to diagnose network problems.
Hardware and Software Knowledge: The ability to install, configure, and manage computer hardware and software is essential for IT support specialists.
Data Security: IT support specialists must have a good understanding of security risks and how to mitigate them.
Patience and Communication: As many users will not be technical, IT support specialists must have good communication and interpersonal skills to be able to explain technical concepts in a way that is easy to understand.
Customer Service: IT support specialists must also have strong customer service skills, as they will be the primary point of contact for users.

By having a good understanding of the skills listed above, you will be sure to list the right skills to make your resume stand out as an IT support specialist.

Key takeaways for an IT Support Specialist resume

An IT Support Specialist resume should demonstrate a solid understanding of technical knowledge and customer service. It is important to understand the skills and experience needed to be successful in an IT Support Specialist role and to make sure that the resume includes this information to stand out in the job market. Here are some key takeaways for an IT Support Specialist resume:

Focus on your technical knowledge. It is important to emphasize the technical skills and certifications that you have acquired throughout your career to demonstrate that you possess the necessary knowledge for the role. Include any industry-recognized certifications such as CompTIA A+ and Microsoft Certified Solutions Expert (MCSE).
Highlight customer service experience. IT Support Specialists need to be able to handle customer issues with a positive attitude and provide quality customer service. Include any previous customer service experience on your resume to show employers that you have the expertise to effectively handle customer issues.
Include relevant experience. Include any professional experience that is related to the IT Support Specialist role, such as a prior IT Specialist or Help Desk Technician role. This will demonstrate that you understand the IT Support role and have the necessary skills for the position.
Quantify your accomplishments. Whenever possible, include any accomplishments that you achieved in previous roles. This will help to demonstrate your value to the employer and set you apart from other candidates.

By including these key takeaways in an IT Support Specialist resume, you will be able to demonstrate to employers that you have the necessary experience and skills for the role. This will help you to stand out in the job market and improve your chances of landing an IT Support Specialist position.

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IT Support Specialist Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on IT Support Specialist Resumes:

Troubleshoot and resolve hardware and software issues for end-users
Install and configure software applications and updates
Manage user accounts and permissions in Active Directory
Provide technical support for remote users via phone and email
Monitor and maintain network infrastructure, including switches and routers
Conduct regular backups and disaster recovery testing
Collaborate with other IT teams to implement new technologies and systems
Conduct security audits and implement security measures to protect against cyber threats
Train end-users on new software and hardware systems
Maintain inventory of hardware and software assets and order new equipment as needed

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IT Support Specialist Resume Example:

Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software and network issues in a timely fashion
Reduced helpdesk tickets by over 25% with the implementation of a remote access system
Collaborated with team to update and maintain Windows & Mac operating systems and installed and configured applications across the organization
Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions
Assisted in staff training and mentoring initiatives to onboard over 25 new users onto the system
Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization
Quantum leaped helpdesk resolution times with the deployment of automated IT systems
Performed regular backups and disaster recovery procedures to ensure data security and system integrity
Optimized network performance and addressed IT security issues to ensure compliance with industry standards
System installation and maintenance
Network administration
Security management
Diagnosis and troubleshooting of IT issues
End-user support
Remote support
Backup and recovery operations
IT standard compliance
Automated IT systems
Helpdesk management
Training and mentoring
Performance optimization
Network monitoring and optimization
Documentation and recordkeeping
Time management and problem-solving ability
Communication and interpersonal skills
Knowledge of computer hardware, software and peripherals
Knowledge of IT standards and protocols
Knowledge of customer service best practices.
Information Technology
Computer Science

Top Skills & Keywords for IT Support Specialist Resumes:

Hard skills.

Troubleshooting and Problem-Solving
Network Administration
Operating System Installation and Configuration
Hardware and Software Maintenance
Technical Documentation
Active Directory Management
Cloud Computing
Virtualization
Firewall Configuration
Backup and Disaster Recovery
Remote Desktop Support
IT Security and Compliance

Soft Skills

Communication and Interpersonal Skills
Problem Solving and Troubleshooting
Attention to Detail and Accuracy
Time Management and Prioritization
Adaptability and Flexibility
Empathy and Customer Service Orientation
Active Listening and Feedback Incorporation
Patience and Tolerance
Analytical and Logical Thinking
Teamwork and Collaboration
Technical Aptitude and Knowledge
Stress Management and Resilience

Resume Action Verbs for IT Support Specialists:

Troubleshooted
Collaborated
Implemented

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Resume FAQs for IT Support Specialists:

How long should i make my it support specialist resume, what is the best way to format a it support specialist resume, which keywords are important to highlight in a it support specialist resume, how should i write my resume if i have no experience as a it support specialist, compare your it support specialist resume to a job description:.

Identify opportunities to further tailor your resume to the IT Support Specialist job
Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for IT Support Specialists:

It support analyst, it support manager, it helpdesk, it service manager, it systems analyst, it technical manager, it system administrator, it security analyst.

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5 IT Support Resume Examples to Land Interviews in 2024

IT Support Resume

IT Support Resumes by Experience
IT Support Resumes by Role
Write Your IT Support Resume

As an IT support professional, you’re adept at juggling troubleshooting tasks, user training, software installations, and system migrations. When technical issues emerge, you’re the one to solve them, keeping things running smoothly.

Between preventing and troubleshooting tech issues, documenting resolutions, and collaborating with teammates, you’ve got your hands full. Still, don’t let the lack of time hold you back from crafting a resume that helps you get your next job.

We’re here to make it easier for you. Check out our IT support resume examples and tips to advance your career!

or download as PDF

IT support resume example with 9 years experience

Why this resume works

Also, tailor your responsibilities and performance to fit the expectations of your potential employer.

Entry Level IT Support Resume

While you want this statement to emphasize how your educational background equipped you for the role, don’t let past internships and college projects remain unnoticed. Conclude your career objective with your intention for the role and the hiring company.

IT Support Engineer Resume

However, be brief with your skill list, making sure to keep them specific to the open IT role. Yet, don’t feel compelled to lie about your competencies; otherwise, you set up yourself and the prospective employer for disappointment should you get hired.

IT Support Specialist Resume

Like Abigail did by underscoring her role in reducing manual server configuration by 54%, you can also highlight your input in streamlining technical processes to save time and resources.

Technical Support Resume

Follow this example to sell yourself as a solution-driven technician with a proven record of exceeding customer expectations through delivery of timely and effective support.

Related resume examples

Network Engineer
Cyber Security
Quality Assurance

Fine-Tune Your IT Support Resume to Match Your Dream Job

Job seeker stands with hands in air, questioning how to fill out job materials

Through your experience in IT support, you’ve gathered a well-rounded set of skills that make you the ideal candidate for the job. By applying your skills in ZenDesk and TeamViewer, you offer invaluable support to end-users, while expertly managing your time and workload with Jira and ServiceNow.

In your role, your deep understanding of IT systems and software is crucial, so put it front and center. Let soft skills , like customer service, problem-solving, and leadership shine through when writing a cover letter instead.

Keep things highly technical here to make sure that you’re hitting all the right keywords. Dive into your knowledge of operating systems, networking, cloud infrastructure, and hardware. If you specialize in certain aspects of IT support, such as network analysis or virtualization, mention the relevant tools.

Need some ideas?

15 top IT support skills

Google Cloud
Malwarebytes
Microsoft Azure

Your IT support work experience bullet points

Whether you’re handling customer support calls or mapping out your team’s priorities, your role is all about tackling issues—both proactively and reactively.

However, instead of just focusing on your daily responsibilities, the best way to catch a recruiter’s eye is to show off your career achievements. Make them stand out further by including quantifiable metrics.

Much like you use metrics to analyze a network’s performance using SolarWinds, include concrete figures to allow hiring managers to get a clear picture of your professional value.

For instance, draw attention to the high first-call resolution rates you achieved with AnyDesk or the decrease in office security incidents that you spearheaded by implementing McAfee security solutions.

Show off the decreases in IT security and malware-related incidents that you brought on.
Reaffirm your expertise with remote troubleshooting by highlighting the high first-call resolution rates you achieved with AnyDesk or TeamViewer.
Emphasize your proactive approach by mentioning the system uptime improvements your monitoring routines involving Nagios or PRTG led to.
Showcase your efficiency by mentioning the improved issue response times you were able to achieve.

See what we mean?

Implemented Jira ticketing system for issue tracking and management, streamlining the workflow and reducing response time by 66%
Leveraged Remote Desktop Protocol to remotely troubleshoot and resolve software-related issues, leading to a 52% increase in first-call resolution rate
Implemented Symantec Endpoint Protection to enhance security measures and contributed to a 36% decrease in malware-related incidents
Monitored network performance using SolarWinds Network Performance Monitor, proactively addressing issues and minimizing downtime by 53%.

9 active verbs to start your IT support work experience bullet points

Implemented
Spearheaded

3 Tips for Writing an IT Support Resume When You’re Just Starting Out

Certifications such as CompTIA+ or ITIL Foundations, while not always required, can help show your commitment to IT support. If you have any of these, or perhaps platform-specific certs such as a Windows 10 certification from Microsoft, display them in your resume.
If you’ve worked on any relevant personal projects or participated in hackathons, consider including them in your work experience . For instance, mention the network virtualization project you undertook using GNS3, or how you managed the network for your college’s computer lab.
Demonstrate that you have relevant soft skills like adaptability, customer service, and problem-solving. Mention examples from your education, internships, or part-time jobs. For instance, show off your time management and customer service by mentioning the retail job you worked alongside attending college.

3 Tips for Writing an IT Support Resume Once You Have Some Experience

Instead of just listing “teamwork” or “leadership” in your resume, include specific examples that show off these qualities. For instance, talk about how you led a multidisciplinary team through a challenging roadblock, or how you mentored junior IT support specialists.
If you specialize in a certain niche within IT support, such as security, network management, or specific tools or software, talk about this in greater detail. List any certifications and courses you’ve attended and highlight experiences that show your impact.
Management executives value metrics such as efficiency and budget management. Show your business-focused approach by mentioning how you spearheaded overhauls, audits, or support protocols that led to cost savings or efficiency gains.

Use your cover letter to elaborate on your resume. For instance, elaborate on the thought process and analysis that led to your decision to transition to a cloud-based infrastructure, mentioning the alternatives you decided against.

When you’re just starting out, a career objective can be a good way to tailor your resume to each role. Include a specific mention of the company and job title, as well as an example long-term career trajectory you’d like to follow within the company, such as advancing to a programming role.

The best way to set your resume apart is to study each job description , and then fine-tune your application to hit the most relevant keywords. For instance, if an IT support specialist role stresses the importance of proficiency in ServiceNow and AnyDesk, add those skills in.

IT Resume - How-To Guide for 2024 [11+ Samples]

You’re an IT specialist.

You promote efficiency by keeping information systems up-and-running

IT specialists are a vital cog of any company or office.

As such, companies have a strict hiring process.

Couple this with skilled competition, and you need a seriously good IT resume.

You’re in luck! This guide takes you through a simple step-by-step process of creating an IT specialist resume that works.

An example of a finished IT Specialist resume that works
How to write a IT Specialist resume that’ll fill up your interview diary
How to make an IT Specialist resume stand out [with top tips & tricks]

Before we get into the details, here’s an IT resume example , created with our very own resume builder :

Now it’s your turn! Simply follow the steps below to create an IT Specialist resume that get results, just like the above example.

Not the right resume example for you? We've got a lot more! Check them out in the list below:

Data Scientist Resume
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How to Format an IT Specialist Resume

To really showcase your IT expertise, you need pick the best format.

The most common resume format is “reverse-chronological”, and it’s for good reason. Essentially, it allows the hiring managers to immediately see how you can benefit the company. We recommend IT Specialists start with this format.

reverse chronological format for it resume

The following resume formats can also work well:

Functional Resume – If your IT skills are stronger than your work experience, we recommend a Functional Resume format. It’s ideal for CS graduates who lack the work experience or those who have gaps in their work history.
Combination Resume – As the name suggests, this format combines both “Functional” and “Reverse-Chronological” formats. It focuses on skills AND work experience, so is ideal for IT Specialists who have some work experience.

With your format sorted, it’s time to arrange your resume layout .

When you’re developing a piece of software, you need to create the best user experience possible, and this is the same when creating your resume.

Use an IT Specialist Resume Template

As an IT Specialist, you’re well-versed in building efficient computer systems.

Similarly, you need to build a resume that flows well and doesn’t break.

The best way to do this is via an IT Specialist resume template. All of the following resume templates can be tailored for an IT position.

You could use a text editor, but then your entire resume layout is at risk from falling apart with every small alteration!

What to Include in an IT Specialist Resume

The main sections in an IT specialist resume are:

Work Experience
Contact Information

Want to go a step further? You can also add these optional sections:

Awards & Certification
Volunteer Experience
Personal Projects

Interests & Hobbies

So, those are the sections of an IT resume, but what should you write for each of them?

Read on to find out!

Want to know more about IT resume sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You need to really focus when you configure a system’s software.

Building your contact information resume section requires the same level of focus.

In fact, one misplaced digit can completely destroy your chances of being contacted for an interview.

The contact information section must include:

Title – Align this to the exact role you’re applying for, which is “IT specialist”
Phone Number – Check this for errors
Email Address – Use a professional email address ([email protected]), not your childhood email ([email protected])
Location – Applying for a job abroad? Mention your location
(Optional) - Relevant social media
Paul King - IT Specialist. 101-358-6095. [email protected]
Paul King - IT Wizard. 101-358-6095. [email protected]

How to Write an IT Specialist Resume Summary or Objective

Put yourself in the recruiter’s shoes.

You’re sitting at your desk with hundreds of resumes in a heap in front of you.

Now, ask yourself honestly:

Are you going to spend 10 minutes dissecting each resume or are you going to spend 30 seconds skim reading?

This scenario highlights that we have to make every second count.

The best way to do this is with a resume summary or objective .

These are short paragraphs found at the top of a resume, just under your contact information.

But what is the difference between these two sections?

A resume summary is a 2-4 sentence summary of your professional experiences and achievements.

Experienced IT Specialist with a strong background in designing, developing, and maintaining computer systems for a diverse business clientele. 5+ years of industry experience includes increasing UX scores by 40%, decreasing website load time by 22%, and training 20+ members of staff. Seeking a role with XYZ Solutions, where my skills can be leveraged to maintain and optimize the company’s computer systems.

A resume objective is a 2-4 sentence snapshot of what you want to achieve professionally.

Motivated Computer Science graduate seeking the role of IT Specialist at SoftwareX. Passionate about building software solutions and maintaining computer systems. Developed software solutions for a local technology company while at University X. Relevant skills include Database Administration, Cloud Management, and Network Architecture.

Should an IT Specialist use a resume summary or objective?

Generally, we recommend that experienced IT Specialists use a summary. An objective is suited to those who have the required IT skills, but lack the industry experience (graduates, career changers, or those still studying).

How to Make Your IT Specialist Work Experience Stand Out

There isn’t much that beats years of relevant work experience .

It shows that you can walk the walk, not just talk the talk.

As such, make sure you spend time making this section perfect.

Here’s the professional way to structure your work experience section:

Position name
Company Name
Responsibilities & Achievements

IT Specialist

StartAgency

05/2017 - 04/2021

Increased UX scores by 40%
Decreased website load time by 22%
Monitored installation, integration, configuration, and maintenance of the IT system for 0% downtime
Trained over 20 staff members in internal website functions

To show that you’re the best applicant for the job, the work experience section should reveal your top achievements. You see, you want the recruiter to see the value in hiring you .

Instead of saying:

“Maintained the system”

“Monitored installation, integration, configuration, and maintenance of the IT system for 0% downtime”

So, what’s the difference between the two examples?

Simply put, the first example shows what you did in your day-to-day work life, but that’s about it…

The second example does into more depth and shows the value of your work. “0% downtime” is an impressive statistic that companies will be attracted by.

What if You Don’t Have Work Experience?

Maybe you’re a CS graduate looking for your first IT job?

Maybe you just fancy a career change?

Whatever the reason, recruiters want to see evidence that you can do the job.

The best way to do this is with a portfolio of work that shows your IT skills.

Don’t worry if you don’t have one, you can start today:

Use a freelancing platform (UpWork)
Use social media to market your services to friends and family
If you don’t fancy the above options, you can become your own client! Show your skills by developing your own piece of software

Are you a recent graduate? Make sure to check out our student resume guide !

Use Action Words to Make Your IT Specialist Resume POP!

Do you really want your IT resume to read the same as the others?

If not, use some power words to make your achievements stand out:

Conceptualized

How to Correctly List your Education

With the experience section finished, it’s time to reveal your educational history.

Just like when you’re debugging, keep this section simple and efficient.

Simply enter your education history in the following format:

Degree Type & Major
University Name
Years Studied
GPA, Honours, Courses, and anything else you might want to add

B.A. in Computer Science

Boston State University

2013 - 2016

Relevant Courses: Algorithms, Compilers, Principles of Programming, Logic and Database Theory, Systems Engineering, Computer Systems

There’s a chance that you still have questions that need answering. If so, here are the answers to some of the most frequently asked questions:

What if I haven’t completed education yet?

Regardless of whether you’re an IT graduate or still studying, you should still mention every year of education to date.

Should I include my high school education?

The general rule is to only include your highest education. So, include your high school education if you don’t have a relevant degree for IT.

What do I put first, my education or experience?

Experiences are the priority, so those go first. If you’re a recent graduate, you will likely need to start with education.

Need further guidance? Check out our guide on how to list education on a resume .

Top Skills for an IT Specialist Resume

Your IT Specialist resume must do one thing:

Show that you’re the best person for the job.

But how can you do this?

Well, by highlighting the right IT skills on a resume.

This is done by looking at the job description, and then comparing the skills needed with the skills you already have.

Here are some of the most common skills to put on an IT resume:

Hard Skills and Computer Skills for an IT Resume

Computer Hardware Knowledge
Computer Software Knowledge
Internet Applications
Operating Systems
Troubleshooting
Internet Security
Data Privacy
Programming Languages
Agile Development
Database Administration
Front-End & Back-End Development
Cloud Management
Data Synchronization
Social Media Experience
Project Management
Technical Writing
Network Architecture
Quality Assurance
Technical Support
Software Installation
Adobe Creative Suite
Maintaining servers, routers, and PCs
Configuring, managing, and maintaining networks
Backup management
Microsoft Office
LAN technology

Soft Skills for an IT Resume

Attention to Detail
Problem Solving
Communication
Multitasking
Customer service
Organization
Decision Making
Working under pressure
Time Management
Analytical Skills

What Else Can You Include?

With every essential resume complete, it’s time to call it a day, right?!

Well, only if you’re sure that your resume is the absolute best it can be?

Completing the essential resume sections should be enough to get your foot through the door, but the following sections could be the deciding factor in whether you’re hired for the role or not.

Awards & Certifications

Have you won an award that showcases your talents?

Have you completed any courses to improve your IT skills?

Create an awards & certifications section in your resume.

Cisco Certified Network Associate (CCNA)
CompTIA A+ Technician
Microsoft Certified Solutions Expert (MCSE)
Cisco Certified Network Professional (CCNP)
Project Management Professional (PMP)
Certified Cloud Technology Professional (CCTP)
EMC Cloud Architect (EMCCA)

As an IT Specialist, you know how to speak all-things-computer.

However, this section involves listing vocal languages, like Spanish.

Those able to speak multiple languages may want to add a small languages section.

Rank the languages by proficiency:

Intermediate

Now, you may be wondering, “why does my gardening hobby matter?”

Well, your interests and hobbies reveal more about who you are.

Simply include a few sentences about what you to do unwind (but keep it appropriate).

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

While some employers are happy with a resume, others will require a cover letter .

This is not the time to leave things to chance, so we recommend writing the best IT cover letter possible.

Cover letters are the perfect finishing touch to any application.

In fact, nothing comes close to their power at showing your desire to work for this specific company .

Here’s the perfect structure you can use for your IT Specialist cover letter:

You should complete the following sections:

Personal Contact Information

Your full name, profession, email, phone number, location, and website (or Behance / Dribble).

Hiring Manager’s Contact Information

Full name, position, location, email

Opening Paragraph

As the recruiter will be skimming through your application, you need to hook them with the first few sentences. Use concise language to mention:

The exact position you’re applying for
Your experience summary and best achievement to date

Once you have the recruiter interested, you can get deeper into the following specifics:

Why you chose this specific company
What you know about the company
How are your IT skills relevant for the job
Which similar industries or positions have you worked in before

Closing Paragraph

Don’t just end the letter in an abrupt manner, you should:

Conclude the points made in the body paragraph
Thank the recruiter for the opportunity
Finish with a call to action to ignite a conversation. A simple “At your earliest opportunity, I’d love to discuss more about how I can help company X” will work.

Formal Salutations

End the letter with professionalism. We recommend something like, “Kind regards” or “Sincerely.”

For more inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You have now learnt how to build an IT Specialist resume that’ll have countless companies lined-up to interview you.

Let’s quickly go over the most important points:

Format your IT Specialist resume correctly. Use the reverse-chronological format, and then follow the best practices on content layout
Use an IT resume summary or objective to catch the recruiter’s attention
Talk about your top achievements in your work experience section
Complete your application with a convincing cover letter

7 IT Support Resume Examples & Guide for 2024

When crafting your IT support resume, it's crucial to highlight your technical proficiency. Showcase your experience with various operating systems, hardware, and software solutions. Additionally, demonstrate your problem-solving skills and your ability to communicate effectively. Let employers see your track record of providing excellent customer service and resolving technical issues efficiently.

All resume examples in this guide

Computer Support Specialist

Computer Technician

Incident Manager

IT Support Analyst

IT Technician

System Administrator

Experienced Help Desk Specialist resume example

Resume Guide

IT support Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certificates & Education

Resume Summary Tips

Additional Resume Sections

Key Takeaways

Many fell victim to the 2023 tech layoffs.

Yet, current trends show cutbacks are slowing down . This means new job opportunities will start popping up. And with them - a large competition pool.

But, is your IT Support Specialist resume adequate?

Keep reading and we’ll show you how to:

Build a solid resume even if you don’t have much industry experience
Talk about your skills and write a convincing resume summary
Analyze real IT Support Specialist resume examples to enhance your writing abilities

Not sure this is the right guide for you? Explore other roles we can help you with:

Help desk resume & guide
IT support analyst resume & guide
Technical support manager resume & guide
Desktop support resume & guide
Application support analyst resume & guide
IT support manager resume & guide
Software support engineer resume & guide
Application support manager resume & guide

IT support resume example

Experienced Help Desk Specialist resume example

Here’s what this applicant does well in their resume:

Emphasizing career progression and leadership skills: Not only has the applicant displayed clear professional growth, but they've also improved team efficiency by 10% when leading a team of five. Such experience is crucial for mid-level and senior management roles.
Demonstrating efficiency improvement through quantifiable achievements: Which company doesn't want to have its overall productivity increased by 20%? The candidate’s proven expertise indicates they have what it takes to support their future employer.
Highlighting technical support and problem-solving skills: The applicant shows they live and breathe troubleshooting by focusing on a variety of relevant accomplishments across all previously held positions.

How to format an IT support resume

The hiring climate in the tech sector is tough, so building an outstanding resume is the best way to get noticed. To do that you have to describe your expertise in the most straightforward way possible.

Be selective about which experiences you share and how you frame them.

To guarantee a flawless presentation of your work history and your abilities, keep in mind the following resume writing best practices:

Choose the reverse-chronological resume format : Similar to the example above, showing continuous professional development is crucial in the tech world. Especially if you're aiming for a senior position.
Include your GitHub in the resume header : This is the first section recruiters see, so you must grab the chance to link to a portfolio with a wide selection of past tech solutions you’ve crafted.
Start your resume with a memorable resume summary: Convince recruiters to spend more than 2 seconds reviewing your application by including some of your top professional success stories.
Use a simple, but effective font: Improve your IT Support Specialist resume’s readability by using a font, such as Lato or Raleway.
Avoid going over two pages: Regardless of how much experience you have to flaunt, ensure you’re only discussing bits of information the company will care about.
Save your resume as a PDF file : If you're worried about passing Applicant Tracking Systems (ATS) tests, don't panic. ATS software easily scans through PDFs.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Yet, a perfect resume outline isn’t complete without a clear division between the different sections. So, we’ve featured the ones that carry the most weight with hiring managers:

The top sections on an IT support resume:

Technical skills: Exhibit your proficiency in all the IT support tools and software the company uses, not only select cloud services and mobile applications.
Professional experience: Showcase the scope of your practical expertise and the type of issues you can tackle.
Certifications: Highlights relevant IT qualifications and credentials you've obtained.
Educational background: Describe your formal training in Information Technology.
Problem-solving examples: Illustrate the effectiveness of your tech solutions by providing related samples of your work.

What recruiters want to see on your resume:

In-depth technical skills: While a strong technical background is a must, it’s more important that you’re well-versed in the software your potential employer uses.
Relevant certifications: Recruiters want to make sure you’re trained in particular IT areas, as well as all the latest versions of the tools their companies subscribe to.
Problem-solving abilities: Demonstrate you’re good at thinking on your feet and able to do thorough research, when new issues come up.
Experience with diverse technologies: Prove you’re adaptable and not stuck in the past. Show you’re working to continuously expand your knowledge of various tools.
Strong communication skills: Effective communication is crucial for IT support roles to understand and resolve user issues and to liaise with team members.

How to write your IT support resume experience

By far the most significant segment on your resume, the experience section is where you outline your professional successes, supported by examples.

A common trap many IT Support Specialists fall into is using too much technical jargon on their resume.

Although recruiters are generally aware of certain software and platforms, they’re not expected to know the finer details.

So, when including the names of tools and languages you’re proficient in, explain how you’ve used them.

Remember, the focus is on outcomes.

Companies want to make sure that your work is going to benefit them. So, be mindful of what your potential employer is trying to achieve shortly.

To write a compelling experience section, each of the entries you add must build upon the previous one.

As we mentioned at the beginning of this article, be selective about the experiences you share. Make sure you tailor them to the requirements in the job ad.

But, don’t worry if you can’t fit everything on your resume. You’re not supposed to. And you can always leave some for the cover letter later.

Also, avoid common resume buzzwords . These are just filler words that don't inform recruiters of what you can do.

Instead, frame each of the entries in the experience section by starting with an action verb . Then, explain what type of challenge you were trying to tackle and share your results.

Have a look at the example below:

• Reduced production errors by 15%.
• Found better software solutions for the production department.
• Increased production output.

In an attempt to be succinct, Takeshi has made a few mistakes.

The applicant’s first error is not providing a description or a website for his past employer.

There are many cases of companies sharing similar-sounding names. As such, it’s considered a best practice to at least provide a link to the employer’s website.

That way hiring managers will better understand the scope of your past employer’s business operations. And how your work fits within them.

Next on the list of mistakes are the bullet point descriptions.

Fujino has tried to highlight some of his tech accomplishments while at High Tech Industries Ltd. But at the same time, he has missed the point of how to do it properly.

• Reduced production errors by 15% by conducting on-site visits and instructing staff about best practices when using the company equipment.
• Cut tech costs by $70 million by renegotiating existing vendor contracts and finding better software solutions for the production department.
• Increased production output by 88% by optimizing production line processes and taking advantage of system downtime to organize other processes.

Now recruiters will be certain that Takeshi is the candidate they were searching for!

How to quantify the impact on your resume

We talk a lot about results, but that’s because they are the key to a successful resume. Being able to measure your achievements means that you take into account the impact of your work.

And that you’re goal-oriented.

Some of the measurable achievements you can add include the:

Number of tickets you’ve handled daily to demonstrate time and workload management.
Size and the scope of the networks and systems you’ve managed to illustrate the scale of your technical capabilities.
Number of side projects you’ve completed to showcase your versatile skill set and inquisitive nature.
Number of projects you’ve spearheaded or led to highlight your leadership and project management skills.
Number of staff or new colleagues you’ve mentored to emphasize your ability to mentor and work in a team.
Amount of project time you’ve saved the company to draw special attention to your ability to optimize systems and find better solutions.
Percentage of satisfied customers you’ve managed to help to prove you’re also proficient in customer service.
Amount of money you’ve saved the company by providing hardware and software recommendations to outline your industry and tech knowledge.
Number of certificates you’ve earned while working for your past employer to demonstrate your willingness to continue improving your abilities.
Number of conferences you’ve presented at to emphasize your good communication and explanation skills.
Amount of funds you’ve saved from your past employer to prove you’re good at budgeting and contributing to the business’ financial efficiency.
Percentage of downtime reduced to highlight your impact on improving system reliability.

How do I write an IT support resume with no experience

If you’re building an entry-level IT Support Specialist resume, you can still build a powerful one. Even if you lack the relevant experience .

All you have to do is focus on your transferable skills. And your ability to pick up new skills quickly.

Don’t forget to:

Be honest about what you do and don’t know. Companies will appreciate it. Hiring managers are searching for candidates who can admit they don’t know everything.
Declare you are willing to adapt to your future employer’s work style . Show that you’re not afraid to do some research when needed.
Mention any transferable technical and social talents you can offer, such as contract negotiations or vendor relations.
Include an extra section, if you’ve completed any relevant side projects or courses. We’ll cover that later on in the article.

Remember, companies and recruiters are rarely knowledgeable about the small details of your duties and responsibilities.

But as long as you show you’re motivated to do the work, you’re on the right path.

How to list your hard skills and soft skills on your resume

Recent developments in the tech industry have been heavily influenced by both the pandemic and the rise of AI.

By shifting to remote offices and working from home, IT support specialists had to double down on reliability and security.

On the other hand, many professionals found themselves redundant once large language models, such as ChatGPT, emerged.

Hence, now competition isn’t limited to those who are out of work alone. Employed professionals are also on the lookout. Just in case they’ll have to search for a new workplace.

This means that you'll have to present a very versatile profile of hard and soft skills if you want your resume to be successful.

Hard skills refer to all tools and platforms you use as an IT Support Specialist to do your daily tasks. When listing them on your resume, keep in mind to:

Reflect on the requirements of the job ad.
Place the tools and languages you’re most comfortable being interviewed in first.
Use the same spelling as the one used in the job ad. This will ensure you will pass any Applicant Tracking System (ATS) tests.

But before you start building your skills section , take a look at the resume summary and the work history segments once again.

Odds are, you've already mentioned how you've applied some of your tech skills.

To make your IT support resume more well-rounded, highlight a few of your soft skills . Especially now that more often than not IT professionals are also doubling as emotional counselors .

Take into account what will be your main job responsibilities. As well as who it is more likely you’re going to help - other colleagues or customers.
List some of the soft skills you have to offer.
Then, employ the same method you used to quantify your other achievements to outline your top social talents.

With all this in mind, we’ve compiled two lists with the key tech and soft skills currently in demand.

Best hard skills for your IT support resume

Network troubleshooting
Hardware installation and repair
Operating systems (Windows, macOS, Linux)
Server management
Database administration
Virtualization technologies (VMware, Hyper-V)
Cloud services (AWS, Azure, Google Cloud)
Cybersecurity practices
Remote desktop support
Scripting languages (Python, PowerShell)
Software deployment
Data backup and recovery
Mobile device management
VoIP systems
Helpdesk ticketing systems
Network security protocols
Firewall administration
Performance monitoring tools
Patch management
Email systems (Exchange, Office 365)

Best soft skills for your IT support resume

Problem-solving
Communication
Customer service
Adaptability
Critical thinking
Time management
Stress management
Attention to detail
Active listening
Analytical thinking
Interpersonal skills
Conflict resolution
Multitasking
Organizational skills
Continuous learning

How to list your certifications and education on your resume

As you already may know, one of the best ways to prove that your technical skills are up to scratch is with certificates.

That's why sometimes certifications are slightly more important than having a traditional academic background in Computer Science.

They also make it possible for individuals who don’t have much practical experience to compete for the same IT support roles.

Nevertheless, what's the use of a certificate or diploma if you don't know how to describe it correctly on your resume?

If you have an extensive work history, don't include your high school diploma in the education section . Go back only as far as your Bachelor's degree. Then:

Cite the name of your degree.
State the name of your college or university.
Provide the date you obtained your degree. Or expected date of completion, if the course is still ongoing.
List degree-related projects.

If you're switching careers or have recently graduated, it's best to add a few more details:

List your GPA, if it’s above 3.5.
Chronicle relevant majors or minors you've completed.
Describe any IT-related hackathons or competitions you’ve done.

And remember, place the education section near the top of your resume.

We’ve prepared a handy sample to help you out:

• Winner of the 2020 University of the District of Columbia Hackathon.
• Designed and developed a closed file management system for the University of the District of Columbia Computer Science Class of 2020 to distribute, share, upload, and download peer reviewed class-related resources, which resulted in a 25% increase in material comprehension.

As for certificates, there are two things you need to consider before adding yours to your resume:

Confirm that your certificate is relevant to the position.
Check the date of validity.

Once everything is in order, simply refer to the following sample on how to present your credentials:

Best certifications for your IT support resume

A+ (Plus) Certification | CompTIA IT Certifications
Network+ (Plus) Certification | CompTIA IT Certifications
Exam AZ-900: Microsoft Azure Fundamentals - Certifications
CCNA - Training & Certifications - Cisco
ITIL 4 Foundation Certification | Axelos
Google IT Support Professional Certificate | Google
HDI Desktop Advanced Support Technician (HDI-DAST) | HDI
AppleCare Mac Technician (ACMT) | Apple
Microsoft 365 Certified: Endpoint Administrator Associate | Microsoft

How to write your IT support resume summary or objective

Do you know what it takes to charm a hiring manager?

A well-written resume profile .

Generally, recruiters spend no more than 7 seconds on any given resume. So yours must have something to hook their attention right from the get-go.

There are two kinds of resume profiles.

The first one is the resume summary , which is usually reserved for individuals with a long work history.

Its purpose is to relate as many of your core abilities and achievements as possible so that hiring managers know that it’s worth their while to continue reading your resume.

Again, make sure to reference skills from the job ad and use the same spelling for skills and tools.

In the same vein, the resume objective is a short outline of your professional career so far.

The only difference is that it's best used by people who lack practical industry experience. Or those who are planning to make a career switch.

The aim here is to highlight your best transferable skills and other related achievements. But to do it in a way that will show how they will benefit your potential employer.

Since IT support is interlinked with so many different industries, emphasize your in-depth knowledge of the business niche your potential employer is operating in.

This will show not only your familiarity with the industry tools but also which KPIs are important for your employer.

Also, do some research on the company you're applying to before you write your resume summary.

When it comes to being an IT Support Specialist, get to know your prospective employer’s corporate structure. Then, review any pertinent news about what the company plans to achieve soon .

Is the company scaling up? Is the company being challenged by a particular issue?

Prove you have the expertise and the experience to complete similar projects by showcasing them in your resume profile.

Let's take a look at a couple of samples:

In the first example, we have Takeshi's resume objective.

It's very straight to the point because it shows what Takeshi is searching for and what he has to offer in return.

The problem is the whole text is very focused on the applicant.

Plus, this paints Takeshi as a self-centered and unfriendly person because the objective isn’t written with the company in mind.

As a result, hiring managers will dismiss Takeshi’s expertise in favor of someone who has better communication skills and will fit into the corporate culture.

But, Takeshi made sure to take our notes into account.

Once he applied a few edits, this is how his resume objective reads now:

This one will make hiring managers stop in their tracks and take a closer look at Takeshi's resume!

Next, review the following IT support resume summary:

This one shows a lot of confidence. But similar to the wrong resume objective above, it's too straightforward without providing too much context.

Whenever you mention you're good at doing research and troubleshooting, remember to provide some details about the situation. And explain why your actions were needed.

By doing so you’re demonstrating where your strengths lie.

For instance:

Additional sections for an IT support resume

If you feel your resume still lacks something, you can always include extra sections to reflect other projects you’ve done. Ones that don’t fall into any of the other resume segments.

For example:

Awards, prizes, and achievements you’ve won
Memberships in professional associations and university clubs
Published presentations and white papers
Other programming languages you’re proficient in
Participating in or organizing competitions and hackathons.

What you share will depend on which ability you want to emphasize.

To illustrate, if you’ve somehow omitted to draw attention to your project management abilities, you can always talk about events and competitions you’ve organized.

How to put a personal IT projects section on a resume

Of course, there’s nothing like presenting a personal IT project. After all, there would be instances where you would have to write a few lines of code on your own.

That’s why if you don’t have the practical experience to brag about certain skills, the personal project section is the ideal solution.

Here is how to outline your work:

• Reduced error margin by 15% compared to other popular market tools.
• Won the 2021 University of the District of Columbia Business Application Competition

Key takeaways

To recap, to ensure your IT support resume gets noticed, you must:

Choose a reverse-chronological resume format to showcase your career progressions.
Don’t forget to link to your GitHub in the resume header.
Focus your resume objective on the company’s current mission and business goals.
Avoid using too much technical jargon in the experience section. But do mention how you’ve used your tools of the trade.
Be selective about the achievements you share, but always quantify them when you do.
Remember to include some of your top social abilities along with your tech talents.
Outline your academic background, as well as any relevant certificates you have.
Describe relevant personal IT projects you’ve worked on.

IT Support resume examples

Explore additional it support resume samples and guides and see what works for your level of experience or role.

Computer Support Specialist Resume Example

Looking to build your own IT Support resume?

Resume Examples

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IT Support Specialist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

Imaging, configuring and installing systems issued to users, decommission retired systems
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
Updating inventory records via IT Asset management system
Tuning up the system’s performance for the best efficiency of the service
Providing Telecom and Conference Room support
Installing, Managing, and Configuration Windows Operating System
Managing hardware and software inventory and ensure the inventory is up to date
Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
Assists executive-level and management in resolving technical issues on an emergency basis
Assist customers and management in resolving technical problems on an emergency basis
Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and House approved vendors to support and efficiently respond to user requests and issues
Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote access, etc.)
Assists in developing user documentation/installation procedures
Assist in developing user documentation/installation procedures
Initiative of team process improvement and services improvement
Ensure to follow Technical Change Management Procedure when there is any change requests
Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
Develop in-depth Product Knowledge in order to resolve customer questions and issues
Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis
Ability to lift up to 50 lbs
Strong customer focus
Strong analytical and problem solving skills
Ability to work effectively in diverse teams
Ability to work well with other people in a team oriented environment
Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered
Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix
Coordinate with relevant groups to get the permanent fix tested and implemented on production
Regular status updates to all stakeholder
Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…)

15 IT Support Specialist resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it support specialist contractor resume examples & samples.

Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office
Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication
Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments
Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems
Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices
Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support
Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance
Performs other duties of a similar nature or level
B.S. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience
Extensive knowledge of MAC OS and iOS operating systems
2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
Excellent interpersonal relations skills – experience supporting executive-level customers
Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications
Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus
Must have a valid driver’s license and a good driving record
Ability to work independently, make good use of time and prioritize multiple tasks
Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone

Senior IT Support Specialist Contractor Resume Examples & Samples

B.S. in computer science or related field is highly preferred
5 years+ experience supporting Macintosh and Apple devices (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domain a plus
Comp TIA A+ and Network + preferred
Extensive knowledge of MAC and Windows OS and iOS operating systems
Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives
5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
Experience with Xserve, Microsoft Server, Active Directory and Exchange environments
Experience in security best practices, implementations and troubleshooting including 2 factor authentication, virus identification/removal and disk encryption
Networking experience including LAN, WAN, SMTP, VPN, DNS, DHCP
Experience with various mobile technologies in a corporate environment including IOS and Android
Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices
Must be able to travel by car to other local offices if required

Trade Desk IT Support Specialist Resume Examples & Samples

Demonstrated knowledge and experience in supporting enterprise systems and applications in a Windows based trading environment
Will need a proactive approach to identify and resolve issues before they affect production trading
Drive resolutions to get trading systems back to market when outages occur during the trading day
Form a close relationship with the trading desk in order to analyze day to day activities and suggest tools and software enhancements to benefit the traders
Support the trading system infrastructure (Lenovo P300 workstations, Turret phones, IP phones, Bloomberg terminals)
Proactively address performance improvements/optimizations
Ensure the teams knowledge base stays current and proactively maintains documentation
Work effectively with team members
Working knowledge of Java, Python, Tomcat, and networking principals strongly preferred
Excellent interpersonal, oral, and written communication skills
Knowledge of, or experience with, financial concepts: equity markets, trading concepts, financial instruments, derivatives, hedge funds a plus

IT Support Specialist Enablement & Technology Team Resume Examples & Samples

Provision of Tier 2 helpdesk service for the Assurance Audit practice, specifically application support, troubleshooting and query management
Ownership and proactive maintenance of the UK & I Audit technology suite of tools
Provision of a high quality deployment and support service for global and regional audit tools including, piloting, early adoption and UAT
Responsible for providing a timely response to application related queries, using bespoke internal systems
Provision of advisory services to the business, where required, in identifying new technologies that will enhance service offering and contribute to improved process efficiencies through design and development of local solutions for local needs
Continuously working to up-skill and maintain a breadth of knowledge with respect to best in class audit technology applications
Supporting team members and assist with ad-hoc requests for assistance in operational activities
Educated to degree level. Preferably a technology, analytical or engineering based discipline, although all backgrounds will be considered
Proven aptitude and keen interest in technology and technology developments
Strong logical reasoning skills with a desire to learn and develop expertise in specific business software and underlying technologies
Demonstrated levels of tenacity in dealing with issue resolution and task completion
Excellent communication, organisational and analytical skills
Proven communication skills – verbal and written
Demonstrated levels of attention to detail
Keen ability to exercise good judgement and mitigate risks
Demonstrated proactivity and an ability to self-motivate is an essential in this role. We are looking for a "can do" team player with a commitment to delivering high quality service
IT literate, proficient in using MS Office suite (including MS Project) and Lotus Notes applications with an aptitude for quickly learning new technology
Strong reporting summarisation skills
Experience of drafting communications
Previous experience working on a service level helpdesk will be considered an advantage
Full training will be provided for the successful candidate*

IT Support Specialist Resume Examples & Samples

Bachelor's Degree
At least 3 years experience in IT Support
English: Fluent
Japanese: Fluent

Customer Service Oriented IT Support Specialist Resume Examples & Samples

Bachelor’s degree in a related field
At least 1 year recent experience providing Level I support in a professional services firm
Sophisticated demeanor and ability to convey technical concepts to a variety of users
Desire to regularly interface with end users, think: "naturally customer-service-oriented"
Take-charge, no fail attitude with the ability to learn new software quickly

IT Support Specialist for Distribution Center Resume Examples & Samples

Understands technically all involved systems / interfaces and their interdependencies
Supports all Manhattan application environments and provides technical release support/upgrades
Provides application environment monitoring and patching, as well as, support for potential enhancements and upgrades
Create/maintain WM application monitoring scripts
Gathering business requirements and convert it into a technical description/documentation
Provides professional, courteous, and knowledgeable service to all groups in a timely manner
Acts with an appropriate sense of urgency and follow up to ensure issues are resolved to prevent any business disruptions
Effectively communicates service request status and actions taken towards problem resolution
Interacts constructively with colleagues to resolve customer issues in the most effective manner
Actively seeks and applies knowledge gained from colleagues and outside resources and share that knowledge with others
Develops and maintains subject matter expertise for the team/department
Acquires a good understanding of the warehouse process flows and functions across the Warehouse Management System as well the Warehouse Control Systems
Preferably first working experiences in an IT application support role for industrial companies or warehouses
Prior experiences with database technologies / SQL a plus
Unix experiences are a plus
Network LAN / WAN is a plus
Windows Server experiences are a plus
Ability to clearly communicate
Ability to challenge and propose alternative solutions
English written and verbal communication skills
Preferably first knowledge in a warehouse logistics system is a plus
Excellent troubleshooting skills
Be able to examine issues both strategically and analytically
Available off-hours as necessary to support the facility
For this position we will also consider an (IT) university graduate (m/f). We will be providing technical trainings to enable you to perform in this role. The job opportunity can evolve into a strong technical hands-on junior project manager with expertise in global warehouse / distribution center IT systems like Manhattan Associates
Bachelors degree or equivalent experience preferably in Logistics, Supply Chain or IT studies

IT Support Specialist, Associate Resume Examples & Samples

2 to 3 years
Technical Customer Contact
AS Technical degree
A+ Certification - ITIL Foundation Certification
Install, troubleshoot, repair and maintain all computer hardware, software and peripheral equipment
Provide software support for Linux, Windows and OSX desktop/server environments
Assist in the installation of network infrastructure equipment including but not limited to cabling plants, communications backbone
Evaluation and resolution of computer system and user problems including compatibility conflicts, application operations, and hardware malfunctions
Installation and maintenance of computer hardware, software, and peripherals in the network and/or multi-platform environment
Ability to move office furniture and equipment as needed
Advanced knowledge of Linux and Windows (MCSE and Linux certification preferred)

Helpdesk / IT Support Specialist Resume Examples & Samples

Providing exceptional IT Services to TransPerfect employees
Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc

Junior Help Desk / IT Support Specialist Resume Examples & Samples

Provide ongoing technical support using a variety of systems and software
Provide support regarding supported software, including messaging client software, word processors, web browsers, anti-virus software, and other developed applications
Provide support for application software installation and use
Act as an advocate for the office in the resolution of any and all computer-related problems or issues
Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc.)
Provide Hardware/Software Installation and Setup support
Provide Mobile Device Support
Perform other official duties as assigned
Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability
Local order management of IT equipment and consumables
Follow and further develop standard Service Desk operating procedures
Interact with programmers and Infrastructure staff on issues that have been escalated
End user account maintenance; including account creation, ongoing maintenance and deletion
Document all interactions and problem resolution
Undergraduate degree in IT or equivalent industry certifications
One (1) year of experience with Information Technology hardware and software support
Authorization to work in the United States indefinitely without restriction or sponsorship

Associate IT Support Specialist Resume Examples & Samples

Greet customers as they enter the IT Service Bar and quickly understand how to assist them
Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support
Install, troubleshoot and repair computer hardware (PC and Mac)
Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc
Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs
Install Symantec Operating Environments on IT supported hardware
Provide technical assistance and training to end users on computer operating systems and approved applications
Instruct and assist end users in the use of computer equipment, software and accessories
Evaluate and test new technology for feasibility and implementation within Symantec
Perform asset management activities to ensure hardware is properly assigned to the end users
Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock)
Document all support activity within the IT Incident and Change Management tracking tool
Coordinate efforts with 3rd party vendors to repair faulty hardware
Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar
Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software
Provide enhanced support to executive leaders within the company
Bachelor’s degree or related technical education
2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
Strong people skills and a knack for problem solving
Ability to maintain composure and customer focus while troubleshooting and solving technical issues
Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests
Aptitude for acquiring skills in technical repairs and an eagerness to learn
Demonstrated ability to communicate complex technical concepts in simple language
Strong experience and working knowledge of current Windows Operating Systems
Ability to prioritize and complete multiple tasks simultaneously
Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable
Active Directory working knowledge
Experience with Symantec products and Encryption is a plus
Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation
Be the technical expert of the application
Identify and drive application and environmental improvements
Experience with Linux and or Windows system administration
Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
Basic knowledge of Web technologies (Infrastructure, CDN, …)
Analytical mind-set and out-of-the-box thinking
Previous working experience in cooperation with offshore teams will be beneficial
Ability to multitask, work independently and meet deadlines while providing high quality of work
Strong verbal and written communication skills in English (German is a plus)

Principal IT Support Specialist Resume Examples & Samples

Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
Working knowledge of current Windows Operating Systems

Advisory IT Support Specialist Resume Examples & Samples

Ensure stability of desktop environment
Leads and coaches consultants and provides technical/procedural guidance
Perform impact analysis for business and IT events
Safeguard stability of desktop environment
Perform root cause analysis and remediation on recurring issues
Engage other silos in IT for escalation of unresolved problems
Acts as a liaison between business units and other IT silos
Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users
Measure support capacity and operations through metrics, reporting and auditing
Coordination with vendor for implementation and support of third party applications and systems
Identify opportunities for automation and efficiency enhancement
Work closely with the Service Manager to maintain and improve the service level of the team
Co-ordinate and communicate product deployment and policy rollout with stakeholders
Build strong relationships with stakeholders in IT silos and business units
Coordinate cross-silo projects, strategies and best practices*L1-KW1
Strong leadership and interpersonal skills
Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience
Strong mindset of Information Security and IT Security
Strong sense of ownership; must take initiative and follow through issues from beginning to end
Strong customer service mindset and skills
Able to operate effectively in stressful situations, e.g. during a system outage affecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations
Proven ability to work independently with little supervision as well as in a team environment
Proven track record to work with regional and global partners
Previous experience in business unit engagement
Project co-ordination or management experience
Comprehensive knowledge of Windows operating system, applications and computer hardware
Understanding of ITIL terminology and workflows
Good knowledge of investment banking industry
Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage

Plant IT Support Specialist Resume Examples & Samples

Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience
Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems
Responsible for documentation and modifying specifications for existing standards as required
Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems
Demonstrate understanding of project management methodologies
Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others
Demonstrate ability to communicate to all level of management in written and verbal form

Office IT Support Specialist Resume Examples & Samples

Academic degree, preferably in a technical subject or equivalent education
2+ years relevant technical experience, ideally in a professional services environment
English on C1 level or other local language proficiency would be a plus
Very strong communications and presentation skills; high aptitude for customer service
Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction
Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc )
Ability to solve problems and analyze situations, i.e. dissect requests, prioritize them appropriately, and identify trends and pattern
High aptitude for learning on the job and look for continuous improvement and personal growth

Regional IT Support Specialist Resume Examples & Samples

Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors
Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Case-manages incoming incidents by troubleshooting, documenting and escalating incidents and requests as required
Maintains hardware inventory via designated asset tracking system(s)
Performs installations, repairs, upgrades and/or imaging for laptops, desktops; installs and configures network/local printers, peripheral components and other equipment as required
Coordinates and performs software installations and provides basic end user training
Performs basic server and network connectivity testing under the direction of ITS Production Support or Engineering (e.g., firewall upgrades, physical cabling repairs and patches, etc.)
Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. hardwire/wireless networks, VPN, etc.)
Provides support for voice, video and/or web conferences
Assists with telephone installations, moves and troubleshooting
Supports ITS projects as needed by completing activities onsite or providing input on regional needs. Provides individual and/or group training sessions to increase awareness and enhance end users’ knowledge of ITS’s services, best practices, and procedures
Conducts IT-related new hire orientation training
Provides recommendations and coordinates technology-related purchases for end-users and business units
Schedules and supervises on-site service calls with service providers and vendors
Monitors local server hardware and backup systems and perform basic server backup routines as needed
Provides ad hoc support for ancillary office equipment (i.e., copier jams, fax machines, etc.)
Assists with Help Desk calls and tickets as needed
May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects
Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience)
Demonstrated knowledge of Active Directory
Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision
Demonstrated written, verbal and interpersonal skills
Demonstrated professional demeanor, strong customer relations skills
Demonstrated aptitude for understanding and troubleshooting technical problems
Demonstrated competency in Microsoft Windows and Office Suites
Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction
Demonstrated ability to effectively and clearly deliver information to a range of audiences
Demonstrated ability to multi-task and effectively manage workload and make wise use of time
Demonstrated ability to routinely lift equipment up to 45lbs
Able to travel to satellite offices for ITS support needs

IT Support Specialist Contractor, Six Months Resume Examples & Samples

Provide excellent user experience to 3DS employees needing IT support
Troubleshoot issues coming from Helpdesk primary qualification
Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments
Ensure troubleshooting and resolution for local and remote users
Propose and administrate additional service for End user (loan fleet management, secure storage management
Provide support for software installations
Manage urgency and prioritize tickets, understand and follow up on escalations
Engage with other teams for more complex requests
Writing Knowledge Base articles
Ability to work with remote and virtual teams and users
Fluency in French, Spanish, or Portuguese is highly desired
One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc
3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law

IT Support Specialist, Tech Lead Resume Examples & Samples

Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability
Reviews assigned change requests and configures a standard operational solutions. Partners with developers to select solutions that meet business requirements while maintaining data center standards
Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to Lower Environment Status and Projects
Coordinate testing to DevOps projects
Ensures Non Production Environment SLAs are met. Monitors all Lower Environment Availability and Troubleshoots issues as required and escalates as necessary
Requests software fixes and enhancements from application developers as necessary
Monitors and tracks automated batch processing and file transfers. Creates and maintains documentation. Troubleshoots and corrects problems with existing automation and procedures
Ability to handle batch cycles for multiple test regions for multiple applications
Analyze and Recover failed batch processes and scheduling issues as required
Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows
Ensure successful file copies and/or transfers between systems
Assist less experienced team members, review their work, and assist in problem resolution as necessary
Associates degree in Computer Science, IT or a related field or equivalent work experience
7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience
Strong Knowledge of Enterprise Application and Business-to-Business Integration
Working knowledge of OS/390/zOS, TSO/ISPF and JCL
Working knowledge of CA-7, CA-Autosys, or other similar scheduling software
Effective analytical, communication, interpersonal and problem-solving skills
Good understanding of Mainframe and Windows platforms
Proficiency using Microsoft Office software products
No management experience is required
5% travel required
To serve as a representative of the Technical Services Group to the customer
Meet the needs of the customer while maintaining the security and standards of Fiserv
Join an established team of professionals
Opportunity to learn different areas of current information technology
Provide 1st level support for Fiserv Employees
Log Service Requests into the Helpdesk Ticketing System
Route Service Requests as needed to appropriate personnel
Report to management unresolved issues
Education High School Diploma or GED
Minimum # years’ experience required Six Months to 2 Years
Type of work experience required Technical Customer Contact and Support
Supervisory/Management experience required None
Education AS Technical Degree
Certifications A+ Certification; ITIL Foundation Certification
Experience 3+ Years
Experience in supporting a Microsoft Windows (Server/Workstation) environment
Experience in administration of Microsoft Active Directory Users and Groups
Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration
Experience with MS Outlook support and basic administration
Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences
Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems
Ability to properly document troubleshooting steps and processes in an appropriate fashion
2-3 Years Experience in a technical customer contact environment
A+ Certification Preferred
Bachelor's Degree in Computer Science/Information Technology
Certifications in Microsoft/Cisco/VMware technologies are preferable
Excellent interpersonal skills are required for daily customer contact
Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications
Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation)
2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks
Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred

IT Support Specialist Supervisor Resume Examples & Samples

Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams
Knowledge of Microsoft technologies in the enterprise space
Basic understanding of ITIL
Knowledge of Service Desk tools and processes
Demonstrated ability to self-motivate and be flexible within a fast-paced environment
Hands on, team player with a proactive bias and optimistic outlook

Senior IT Support Specialist Resume Examples & Samples

At least 3 years of IT support experience of increasing complexity and challenge
Experience using MDM solution – ex. AirWatch
At least 2 years of support experience within a Tier 2 support group
Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment
Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals
Experience using Apple Management software Jamf
Strong experience supporting off-site conferences
Project management or project lead experience
Understanding of PowerShell and ability to create scripts that automate repetitive manual processes
Understanding of Microsoft Service Desk ticketing system
Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment
Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system
Troubleshooting system hardware and software incidents including operating system and software application problems
Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system
Process new hire on-boarding and termination off-boarding process
Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software
Participate in team projects and collaborate with other functional teams
Excellent communication skills and telephone manner
Excellent organizational skills and Incident Management experience
Strong problem solving and research skills
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx
Some knowledge of Mac OS and Linux/Unix
You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
ITIL Knowledge is desirable
Ability to follow team policies, processes and procedures
Ability to lift or move up to 50-lbs equipment if needed
Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary
Performing preventative maintenance services through field visits and remote access
Providing after hours support through on-call rotation process
Ensuring restaurants and regional users are completely satisfied with support services
Training restaurant and regional users on basic use of hardware and software
Installing IT systems at new restaurants and remodels
Attending new restaurant openings
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to focus on objectives while being detail-oriented
Two (2) years experience with IT support responsibilities
Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred
Issue management and facilitation experience preferred
Three (3) years of experience with Information Technology hardware and software support
Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories
Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc
Standardize the configuration for all hardware and software for end user devices
Manage and evolve a standard for all end user devices
Provide end user support to our internal users via email, phone and with various support tools. Many end users are sales driven and will need non-technical explanations of technical issues
Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees
Management of Office 365 hosted Microsoft Exchange for employee setups
Work directly with Human Capital as part of the employee on boarding team
Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost
Onsite support in our corporate headquarters for executive management and senior management
Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems
1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale
Hardware technical knowledge of laptops, iPads and iPhones required
Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required
Detailed technical knowledge in Windows, OSX and iOS required
Experience dealing with users from a help desk required. Very strong interpersonal skills
Must be able to handle an environment that requires multi-tasking, switching between low level technical hardware tasks to high level planning with different departments on a day to day basis
IT experience within a regulated environment (Public company, financial, etc.) desired
Experience with Office 365 and SharePoint highly desired
Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably
Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation
Self-assigning tickets in queue and help on assigning tickets to an appropriate team member
Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts
Keep up to date calls/projects information, plan, schedule, and status with Team Leader
Ensure the team processes keep aligning and consistency with ISO 27001:2013
Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
Performing upgrades/patches of the system and application to new release levels following as the client requirement
Diagnosing and troubleshooting hardware, O/S, software, and service issues
Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
Following Hardware Inventory Management procedure and ensure 100% of accuracy
Proactively monitoring the system's health, and ensure high availability of services
Consulting with users to diagnoses and resolves problems on multiple software or hardware programs
Bachelor Degree in Computer Science, Computer Engineering or equivalent required
3-5 years working experience in Enterprise Desktop Infrastructure
Experience in virtual desktop infrastructure (VDI) environment is advantage
Provides ongoing technical support to House Member Offices using a variety of House approved systems and software. Support will include but not be limited to installation, configuration and troubleshooting
Provides remote support via phone, Live Chat and Remote Desktop connectivity
Act as an advocate for the Member offices in the resolution of any and all computer-related problems or issues with a focus on prompt resolution
Provides hardware imaging, software installation and set-up support
Provides mobile device support
Records and documents troubleshooting steps in the knowledge management system
Maintains a high degree of technical knowledge in order to act as a subject matter expert for solving user problems that require an advanced level of support
Must have the ability to work independently, proactively and within a team environment
Must have the ability to participate in strenuous activities and lift a minimum of 25 lbs
Performs other official duties as assigned
Managing Active Directory, system security control, & hardening
Installing, Managing, and Configuration Virtualization system for example: VMware Vsphere, & HyperV
Diagnosing and troubleshooting hardware, O/S, software, and service issues on Wintel
Tuning up the system’s performance for the best efficiency of the service
Managing & Maintaining Commvault Backup System to ensure daily backup succession
3-5 years working experience in Windows Server Infrastructure and administrator on Windows Server 2008, 2012, & 2016
Experience in virtualization environment such as VMWARE vSphere, View Horizontal, is advantage
Trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment
Supporting a complex DNS/DHCP/IPAM environment, incident resolution, providing subject matter expertise to other team members
Driving improvements and ensuring the highest degree of resilience and top tier support
Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment
Must have strong understanding of internetworking technology principles with demonstrated expertise in IPV4/IPV6, DNS/DHCP, BIND
Experience with Infoblox is preferred and QIP a plus (or other platform), strong knowledge of scripting in shell & Perl
Configuration, Support and Problem Resolution for DNS, IPAM and DHCP
Interact with outsourced and network vendors to resolve issues
Follow ITIL process (Change management, configuration management and Root Cause Analysis)
Work with business units to resolve production DNS, IPAM, DHCP issues
Ability to Multi-task
Ability to be on call for after-hours support
3-6 years of deep technical experience working on IPAM environments
High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS
High understanding of scripting (Perl, Shell, Korn, Bash)
Experience with DNS platforms (QIP, BIND, Infoblox, Bluecat)
Experience analyzing DNS Caches (configurations, tuning) and analyzing "time to live" for optimal browsing performance
Experience analyzing TC dumps (packet analyzer that runs under the Linux command line and allows the user to intercept and display TCP/IP)
Network Protocol experience in DNS/DHCP and IP Management application support
Experience in installing, configuring, and troubleshooting IPAM/DHCP/DNS suite of products in a large distributed environment
Knowledge of creating & modifying DNS zone files manually (forward and reverse zones)
Knowledge and Experience in forecasting IP Address capacity requirements in every type of end user accessible network
Knowledge and Experience in managing IP Address dynamics in a large enterprise environment
Experience in monitoring address utilization to manage capacity of IP Address space
Experience with IPv6
Experience working across multiple disciplines (Servers, Desktop, LAN, WAN)
Experience working in a fast paced environment and be on call for after-hours issues as needed
Excellent communication skills in English
ISC DNS Certification preferred, CCNP is a plus
Manage the inventory tracking of all computing devices used by Top Management and Pas
Coordinate all computing devices purchases for Top Management and Pas
Constant look-up and evaluate new computing devices or latest IT gadgets for Top Management
Assist team with other duties required to maintain the Top Management Support operations smoothly
Expert on knowledge tools, client management tools, mobileiron and remote control software to help resolve at least 90% of incidents reported by Singtel Senior Management
Needs to quickly diagnose triage issues and deliver a high level of Top Management service
End to end ownership to work across service partners or other deep-level support to ensure Top Management incident is been resolved promptly
Frequently lookup for any methods and procedures that could help to drive up the productivity and efficiency in Top Management Support operations
Top Management support reporting and data analysis to identify improvement areas, partnering with service owner on continuous service improvement
Supervisory role on Top Management Support outsourced contract staffs that involves
Experience in systems support and operations, including LAN administration, PC and User support
Excellent problem solving and communications skills
Specific experience is required in one or more of the following areas: Hardware (Intel-based equipment),
Software (PC based operating systems and applications); Networks (Windows), and others
Familiar with standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols
Fluent English
Perform other duties as assigned
Strong knowledge of WebEx, and Cisco Unified Communications Manager
3 years minimum experience in IT call center environment
3 years minimum experience with Microsoft Windows and Office
3 years minimum experience supporting Mobile devices IOS, Android, Blackberry
2 years minimum experience with MAC OS
2 years minimum experience supporting clients using remote access software
2 years minimum experience supporting remote connectivity (VPN)
Related IT certifications preferred but not required
Related College degree preferred but not required
Support of production LAN/WAN firewall environment
Apply global information security office network access standards and security zone standards to build firewall rule policies in respect of production support and change requests
Work as a key member of Network Support team with broad knowledge of currently supported firewall and VPN technologies
Support of firewalls to support functions like Partner Site to Site VPN connections, application deployments, lab separation and internet egress
Supports the firewall infrastructure. Be engaged with engineering for project related work or needed changes to environment as needed
Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required
Strong skills in technical documentation
Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing
Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress
Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios,
Experience in using sniffers and packet captures to resolve production issues
Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7
Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration
Understand how business application requirements drive Firewall policy and rule sets
Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets
Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls
Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. RADIUS and LDAP/AD is a plus
Any exposure to Checkpoint, Cisco ISE, F5, Bluecoat, NSPM via Tufin, Skybox, AlgoSec technologies is a big plus
Vendor security certifications, including CCSA, CCSE, JNCIS, and JNCIA is a plus
Good spoken and written English, Good Communicator, and comfortable in speaking with Senior Management
Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. Support resolution of Help Tickets for technology requests or incident reports
Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources
Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. Maintain customer and vendor relationships
Direct student and temporary employee support of IT/AV enabled spaces

Related Job Titles

ResumeBuild
It Support Specialist

5 Amazing it support specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, it support specialist: resume samples & writing guide, bernie kelly, employment history.

Provide technical training and guidance to users
Research and identify solutions to software and hardware issues
Upgrade systems and processes as required for enhanced functionality and security issue resolution

Do you already have a resume? Use our PDF converter and edit your resume.

Richard Franklin

Perform periodic performance reporting to support capacity planning
Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Create and maintain technical documentation
Liaise with vendors and other IT personnel for problem resolution

Professional Summary

Manage user accounts and computer access rights
Document technical issues and solutions
Install and configure computer hardware, software, systems, networks, printers and scanners
Monitor and maintain computer systems and networks

Xaviera Davis

Richard peters.

Respond to queries either in person or over the phone
Troubleshoot technical issues and provide technical support to users

Not in love with this template? Browse our full library of resume templates

Table of Content

Introduction
Resume Samples & Writing Guide
Resume Example 1
Resume Example 2
Resume Example 3
Resume Example 4
Resume Example 5
Jobs Description
Jobs Skills
Technical Skills
Soft Skills
How to Improve Your Resume
How to Optimize Your Resume
Cover Letter Example

it support specialist Job Descriptions; Explained

If you're applying for an it support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

it support specialist

Configuring Synology ds214se NAS storage
Configuring Active Directory, DHCP Server and DNS Server on Windows Server 2012 R2
Design and Implementing Full Mesh Wireless Network
Configuring Hotspot, VPN Tunneling and QoS on MikroTik RB3011
Prepare evaluations of software or hardware, and recommended improvements or upgrades.
Designed, configured, and tested computer and networking hardware
Recommended changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
Confer with network users about how to solve existing system problems, improvements or upgrades.
Assisted with the installation, configuration, and usability of desktop computers, laptops, mobile devices, peripheral equipment, and software.
Performed proactive maintenance of hardware.
Performed upgrades to devices in accordance with obsolescence guide.
Ensured devices interconnected seamlessly with associated validation systems, file servers, email servers, print servers, and application servers.
General IT support of residential and commercial customers
Hardware and software troubleshooting and installation
Use of ConnectWise ticketing system
In-house, remote, and on-site repair
Troubleshoot computer software and hardware
Visual Basic Programmer
Computer specialist/trainer
System Administrator
Helping with our Human Resources Department

it support specialist Job Skills

For an it support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Network Administration
Operating Systems
Technical Support
Troubleshooting
System Administration
Software Installation
Data Backup
Hardware Maintenance
System Security
Data Recovery
Network Security
Cloud Computing
System Monitoring
Network Design
System Troubleshooting
Virtualization
Disaster Recovery
User Support
Network Troubleshooting
Data Center Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Time Management
Problem Solving
Decision Making
Critical Thinking
Adaptability
Organization
Public Speaking
Negotiation
Conflict Resolution
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Strategic Thinking
Emotional Intelligence
Flexibility
Reliability
Professionalism
Computer Literacy
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Quality Assurance
Supervisory
Risk Management
Database Management
Documentation
Financial Management
Visualization
Business Acumen
Process Improvement
Relationship Management.

How to Improve Your it support specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Mark Bailey

Troubleshoot technicall issues, and provide technicall support to users
Respond to querys either in person, or over the phone
Installs and configure computer hardware, softwares, system, networks, printers, and scanners.
Perform periodic performance reportin, to support capacity plannin.
Liaise with vendors and other IT personnel for problem resolutin.
Monitor and maintian computer systems and networks.
Perform reguler system monitoring, verifing the integrety and availabilty of all hardward, servere resources, systemes and key procceses
Monitor and maintane computer systems and networks
Document technicle issues and solutuions

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your it support specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Albert Foster

Perform regular system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

it support specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an it support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To Whom It May Concern

I am writing to express my interest in the Associate It Support Specialist role at Google. As an It Support Specialist with 1 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Project Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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"Without labor, nothing prospers." -Sophocles

[ Click here to directly go to the complete IT Support resume sample. ]

To prosper in the job-world, you need to be a step ahead of everyone else and stand out as the most suitable applicant for the targeted job profile.

There are several qualities that an IT support professional is expected to display in a resume to be recognized by the recruiters. And to achieve that you need to curate a resume that can effectively highlight your potential.

Here is a summary of our IT Support Resume 2023 Blog:

Stand out in a sea of resume by writing your name as the header while also making it easy for the recruiters to keep a track of your IT technician resume.
Provide the details of your contact and any other personal details as required.
Give an insight into your resume by composing a suitable resume summary or objective as per the years of work experience you have or don't.

Learn how to communicate your skills to the recruiters through a job-worthy IT support resume.

You will have answers to the following questions by reading this blog:

What to avoid and what to write in your IT support resume.
How to describe the professional work experience that you possess.
How to write a job-winning resume that can help you rank high on the ATS.
How to write an entry level IT support resume
Whether to compose an IT support resume summary or an IT support resume objective.
How to effectively optimize your professional information technology skills resume.

Go check out our Online Resume Builder that will help you in creating new reumes and using IT support resume template!

All you have to do is fill your details and it is ready to introduce you t the recruiters who can give you the required shortlist for the targeted job profile.

Here is a list of all the topics that you will be learning in this guide blog:

What Is an IT Support Resume?

An IT support resume is one of the most ideal and effective ways to introduce yourself to the recruiters and communicate your professional skills to them.

It is an official meeting between you and the recruiters hence you should put extra effort and create a tech resume that highlights the most significant details about you.

Most of the recruiters rely on ATS (Applicant Tracking System) to filter through resumes and pick the most deserving applicant.

So make sure that you curate an ATS-targeted resume by using suitable keywords highlighted by the recruiters in the job listing as it can help you get on the radar of the resume and get a step closer to your dream job.

Look out for our AI-powered resume review service to get an in-depth review of your tech resume within seconds!

IT Support Sample Resume

Here is our IT support resume template to know what IT support resume format should ideally look like:

Installed and updated hardware & software and recommended computer equipment to improve productivity by 10%
Ensured the hardware connectivity to the network along with diagnosing & fixing all hardware & software issues
Collaborated with 5+ vendors to troubleshoot issues related to desktop equipment, LAN/WAN connectivity, and software
Designed & performed tests on applications as per the required standards and performed disaster recovery activities
Performed an initial diagnosis of any issue, documented its findings and formulated & executed a strategy to fix it
Documented all upgrades & modifications to the systems and maintained the IT Inventory
Trained 50 + non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15 %
Analyzed the customer's requirements and recommended the appropriate, long-lasting & low-budget products
Interacted with the clients & attended in-person meetings to analyze, troubleshoot & diagnose hardware/software problem
Installed and configured computer systems & applications for 30+ employees
Responded to customer inquiries and assisted them in troubleshooting & resolving challenges
Updated, maintained & monitored all aspects of computer networks and resolved technical network related issues
Organized and documented the instructional guides & warranties for computer hardware
CompTIA A+ Technician | CompTIA | Feb '18
GPA: 4.5/5.0
Member of All Asia Basketball Club (AABC) | Feb '15 - Present
Fundraising from anonymous sponsors to use the capital to provide clothes, blankets & toilet essentials for the local homeless | Feb '13 - Present

How To Write Your IT Support Resume

To write a computer IT resume that throws light on the most significant aspects of your details, you need to curate an effective resume.

Given below are the three stages of resume writing that can help you create a tech resume in a step by step manner with a professional approach:

Stage 1: Master IT Support Resume
Stage 2: First Draft of IT Support Resume
Stage 3: Final Draft of IT Support Resume

Master IT Support Resume

A master IT support resume refers to the folder of your details and pieces of information that can be used while framing your IT support analyst resume.

Gather all your information in a single place and cut down the hassle of collecting scattered pieces of information while writing your IT technical support resume.

Doing so can save you precious time while also make sure that you do not end up missing out on any important details in your IT technician resume.

Remember that your master folder can be used while framing your current resume and for any future resume updates. So make sure to list down even those information that may not be currently required as it can be used in the future.

First Draft of IT Support Resume

Once you prepare your master folder of information, start creating the first draft of your IT support resume.

In this stage, you have to compose the required sections in a computer IT resume from the ones given below:

Personal Information
Profile Title
Professional Experience
Certifications (if any)
Awards & Recognition (if any)
Additional Information (if any)

Final Draft of IT Support Resume

After completing the first and second stage, compose the following two sections in the final stage of resume writing:

Key Skills : Pick the most significant skills from the work experience section and align them in the "Key Skills" section. This section can help you highlight your professional expertise in your resume.

Summary/Objective : Write a resume summary if your work experience exceeds 3 years and write a resume objective if you have no or less than 3 years of work experience. Work on this section only after every other section of your resume is completed.

IT Support Resume Sections

Different sections in an IT support analyst resume can help you communicate different things about you to the recruiters and you must pick the most suitable sections.

Every resume needs to include these sections that have been listed below:

Summary/Objective

The following sections are optional and hence can be framed only or whenever required to enhance your IT support analyst resume:

Awards & Recognitions (if any)

Read Hiration's 2023 Guide to sections in a resume to get in-depth knowledge about resume sections.

Raise your chances of getting shortlisted by recruiters with the help of Hiration’s Online Resume Builder .

Its huge library is filled with pre-filled resume templates that you can personalize to suit your professional expertise.

IT Support Resume: Professional Experience

You may have extensive years of professional experience but unless you effectively highlight them in your IT technical support resume the recruiters will not be able to recognize your potential.

The professional experience section is a major feature in a computer IT resume and you need to make sure that it is framed in the best way possible.

The three important factors that can help you make an impact on the recruiters through your work experience statements are discussed below:

STAR Format

Frame Points
Bucketing & Bolding
S stands for situation
T stands for task
A stands for action
R stands for result

The STAR format can help you create action-oriented statements while describing your work experience.

Make sure to make the best use of this format to communicate your professional experience to the recruiters and be recognized as an applicant who is qualified for the IT support job profile.

Framing Points

Your action-oriented statements can be made more effective by framing them in one-liners.

The following IT support resume examples can help you understand why it is important to frame your points and how you can achieve it.

Performed initial diagnosis of issues, documented the findings and executed strategies to fix them

Documented the upgrades of the systems and maintained the IT Inventory

Trained 40+ non-IT employees on repairing minor hardware/software issues to increase 10% efficiency

Analyzed the customer's requirements to recommended suitable and long-lasting products

Interacted with the clients to troubleshoot and diagnose hardware/software problem

Framing Points: Analysis

In example 1 we can see that all the details are clustered together in a bulky and lengthy paragraph. While in example 2 the details are listed using bullet points to frame one-liners.

Now, from these two IT support resume examples, we can easily make out the effectiveness of framing points as compared to the paragraph.

The recruiters would find it easier to read through the framed points and may not be intrigued enough to go through a lengthy paragraph.

Hence it will be wise for you to frame your points in one-liners as it is clear and easy to read.

Grouping & Highlighting

We have discussed how framed points are clear to read and now let us compare two more IT support resume examples to understand the importance of applying bucketing and bolding in your one-liners.

Installed and updated the hardware & software of the company's computers to increase productivity by 10%

Ensured hardware connectivity to networks and fixed issues pertaining to hardware/software

Collaborated with 10+ vendors to troubleshoot issues related to LAN/WAN connectivity

Designed & tested applications as per the required standards and performed recovery activities

Hardware/Software Installation

IT Troubleshooting

To learn more about this section and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is an IT support resume sample showcasing what an ideal professional experience section looks like:

IT-Support-Resume-Professional-Experience

IT Support Resume: Key Skills

Just because you have the required skill set as an IT support does not mean that you should list them down randomly in an information technology skills resume.

You need to make sure that you do it the right way.

Also, keep in mind that the recruiters can recognize you as a suitable applicant just by looking at your key skills section.

Therefore carefully scan through your work experience section and pick those skills that have been justified in your one-liners. Then highlight them in a separate section under the heading "Key Skills" section.

Try to make use of IT support resume keywords that have been used by the recruiters in the job listing as it can also help you to rank high on the ATS.

Read Hiration's Guide on what skills to put on a resume and learn how to effectively curate an information technology skills resume.

Here is an IT support resume sample showcasing the perfect key skills section:

IT Support Resume Summary

A well-framed IT support resume summary can help you communicate your achievements and contributions to the recruiters even before they scan through your entire resume.

Remember the following points while composing your IT support resume summary:

It should be framed at the end because that way it is easier to avoid unnecessary details and to decide what to highlight.
Try to include suitable keywords that have been used by the recruiter in the job listing.
Avoid writing more than 4 lines in your resume summary unless you have extensive years of experience wherein you can write 5 lines.
Compose a resume summary only if you have professionally worked for over 3 years.

Read Hiration's 2023 Resume Summary Guide and learn how to write an impressive summary for an IT support resumes.

Given below is an IT support resume sample showcasing the ideal resume summary:

Resume-writing can be an effortless affair with Hiration's Online Resume Builder .

IT Support Resume Objective

An IT support resume objective should be written if:

you have zero work experience.
you have less than 3 years of limited work experience.
you are writing an entry-level resume as a fresh graduate.

Focus on the fact that your IT technician resume objective can help you sell your skills as an IT support professional to the recruiters and raise your chances of being shortlisted.

Learn more about IT support resume objective by reading Hiration's Guide on Resume Objectives and learn the art of composing the perfect IT support resume objective.

IT Support Resume: Header

Just as the name suggests the header of your IT support resume should be at the topmost part of the resume.

Your name gives a unique identity to a tech resume and also makes it easier for the recruiters to keep track of your IT technical support resume.

Follow the given points to frame your tech resume header like a pro:

Write it in the largest font size in your resume.
Ideally, it should be written in the range of 16-20 font size .
Leave a single space between your first name and last name.

If you happen to have a middle name write only the initial followed by a period and place it between your first and last name.

Hiration’s Guide To Writing The Perfect Resume Header can help you learn the art of curating the perfect resume header.

To help you visually understand how an ideal resume header is framed we have provided an IT support resume sample showcasing the specific section:

It is never too late to curate the perfect resume to help you raise your shortlist so go to our Online Resume Builder and create the perfect resume.

IT Support Resume: Personal Information

In case of any likely shortlist, the recruiters need your personal details to get in touch with you.

Details of the following are ideally required in a tech resume:

Contact Number

Email Address

Current Location

Additionally, you can also include the following details:

LinkedIn profile link
Link to an online portfolio

You need to provide your contact number and make sure that it is active at all times so that the recruiters can reach you anytime.

The recruiters may also want to interview you over the phone itself and may want to confirm with you before scheduling any appointments or face to face interviews.

You can give out your contact number in the below-given format:

+1 (172) 137 1252

Provide your official email address in your IT technical support resume as it can help the recruiters to easily reach out to you.

Give out only the email address that has your actual name and strictly avoid giving out an email address that has made up names.

Here is an example of an ideal email address to be provided in a tech resume:

james@xyz(dot)com or jamesstallman@xyz(dot)com

If you are looking for a job outside your country, mention your city and country of residence. But if you are applying for a job in your own country, simply mention the city and state of your residence.

Avoid giving out details like your house number, name of your locality, street number, etc. as they are unnecessary information on an IT technician resume.

Read Hiration's Guide to composing your contact information and learn more about this section.

To know what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

IT Support Resume: Profile Title

Every job profile has its unique title and hence you need to mention your profile title in a tech resume to make the recruiters identify the level of your professional status.

Profile titles help you communicate the following points:

Your current professional designation.
Your functional industry.
Level of seniority in your line of work.

The profile title should be the largest text on your tech resume in the range of 14-16 font size.

Do not lie or exaggerate your profile title because it would pass off as intentionally cheating the recruiters and it may affect your job application.

IT Support Resume: Education

Your educational qualification plays an important role in helping you stand out as a qualified applicant for the targeted job profile.

It can enhance your credibility as an eligible applicant who has the right set of skills and work experience along with the required educational qualification.

And even if you lack professional experience, your educational qualification can help you communicate yourself as a suitable applicant.

The education section of your resume for IT support should ideally consist of the following:

Name of the school/university.
Name of the courses you pursued.
Location of your school/university.
Enrollment and graduation dates.

Refer to Hiration's Guide on how to list education on your resume to read an exhaustive guide on how to correctly curate the education section.

Here is an IT support resume sample for education section of your tech resume:

IT Support Resume Certifications

A certified professional has a higher chance of being shortlisted for a job as compared to an uncertified applicant.

It is so because being certified to practice one's line of work gives you added knowledge and skills to shoulder the responsibilities that would come with an IT support job profile.

The certification section of your IT technician resume communicates the following details about you:

Certification course name.
Name of the institute of affiliation.
Location of the institute of affiliation.
Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on listing certifications on a resume to get a better understanding of this section.

You can refer to our IT support resume sample demonstrating the ideal certifications section for your tech resume:

In the meanwhile, make your own future by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

Resume Review & Free Resume Templates

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Your resume will be reviewed in compliance with the below-mentioned parameters:

Recruiter Friendliness
Compliance with industry norms
Content Relevance
ATS Compliance
Design Compatibility
Conversion Scope
Performance Assessment
Global Compatibility
Resume Formatting (font, margins, the order of sections, etc.)

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Key Takeaways

Always provide your active contact number and official email address for the recruiters to get in touch with you in case of any likely shortlist.
Use bullet points to frame one-liners and describe your work experience in the most effective manner.
Write action-oriented sentences by giving out achievement figures in your one-liner points.
Compose a suitable resume summary to give an insight into your resume and highlight your professional contributions and achievements.
Always provide only the exact profile title that helps you communicate your professional status to the recruiters.

Leverage all the IT support resume examples and IT support technician resume samples that we have provided in this blog.

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Entry-Level IT Support Specialist Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Entry-Level IT Support Specialist Roles

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Entry-Level IT Support Specialist
IT Helpdesk Analyst
IT Technician
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Entry-Level IT Support Specialist Resume Tips

Entry-Level IT Support Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., entry-level it support specialist resume sample.

As the name suggests, this professional is relatively new in the industry. You will most likely be coming in as an intern or junior professional and will assist or answer to a more senior member of the department. You may be assigned the easier or more mundane tasks, to begin with, as you prove your abilities. You will be required to have a strong I.T. educational background, and any extra I.T.-related certification would be very beneficial as well. Here is an impressive entry-level I.T. support specialist resume to draw from.

An entry level IT support specialist resume sample that highlights the applicant's certifications and quantifiable value addition.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your entry-level it support specialist resume in 2024, enhance your resume by pursuing certification..

Because you may have limited experience to impress recruiters with, impress them instead with your qualifications. Go the extra mile by not only having an I.T.-related degree but also pursuing I.T.-related certification. It shows recruiters your dedication to the profession and puts you above your competition.

Enhance your resume by pursuing certification. - Entry-Level IT Support Specialist Resume

Quantify the value addition of your work.

If you are lucky enough to have experience already, you will want to show recruiters your value addition to your previous employers. An easy way to do this is to use numbers and metrics to show recruiters how many people you supported or how your work positively affected efficiency or the bottom line.

IT Helpdesk Analyst Resume Sample

It technician resume sample, it support analyst resume sample.

As a hiring manager who has recruited for IT Support Specialist roles at companies like Google, Microsoft, and Apple, I've reviewed hundreds of resumes. The best resumes that caught my attention and led to interviews had a few things in common. In this article, I'll share some of those tips that can help you create a strong resume for an entry-level IT Support Specialist position.

Highlight your technical skills

As an entry-level IT Support Specialist, it's important to showcase your technical skills on your resume. This includes your knowledge of:

Operating systems like Windows, macOS, and Linux
Hardware components like motherboards, RAM, and hard drives
Networking concepts like TCP/IP, DNS, and DHCP
Troubleshooting techniques and tools

Don't just list these skills; provide specific examples of how you've used them. For instance:

Resolved 50+ hardware and software issues per week, including troubleshooting blue screen errors, replacing faulty RAM, and configuring network settings
Set up and maintained 20 Windows 10 workstations, ensuring 99% uptime

Bullet Point Samples for Entry-Level IT Support Specialist

Emphasize your customer service experience

IT Support is not just about technical skills; it's also about providing excellent customer service. Highlight any customer-facing roles you've had, even if they weren't in IT. For example:

Worked as a retail sales associate, assisting 50+ customers daily and receiving 95% positive feedback on customer surveys
Volunteered at a local library, helping patrons troubleshoot basic computer and printer issues

Avoid simply listing 'customer service' as a skill without providing context:

Customer service skills
Good with customers

Include relevant projects and certifications

As an entry-level candidate, you may not have much professional IT experience. However, you can still showcase your skills and passion for the field by including relevant projects and certifications on your resume. For example:

Built a gaming PC with custom water cooling, demonstrating knowledge of computer hardware and assembly
Completed the CompTIA A+ certification, covering hardware, networking, troubleshooting, and more

Don't include projects or certifications that aren't relevant to IT support, such as:

Designed a website for a friend's business
Certified in graphic design

Tailor your resume to the job description

Every company has different needs and priorities for their IT Support Specialists. Tailor your resume to the specific job you're applying for by:

Using keywords from the job description, such as specific technologies or skills mentioned
Highlighting experiences and projects that are most relevant to the role
Customizing your resume summary or objective statement to the company and position

For instance, if a job description emphasizes experience with cloud technologies, you could include a project like:

Migrated 500GB of data from on-premises servers to AWS, reducing costs by 30% and improving data accessibility

Use metrics to quantify your impact

Whenever possible, use numbers and metrics to quantify your achievements and impact. This helps hiring managers understand the scale and significance of your contributions. For example:

Resolved an average of 30 support tickets per day, with a 95% customer satisfaction rating
Implemented a new ticketing system that reduced average resolution time by 25%
Created a knowledge base with 50+ articles, reducing support requests by 20%

Avoid vague or unquantified statements like:

Resolved many support tickets daily
Improved customer satisfaction
Created a knowledge base

Highlight your problem-solving skills

As an IT Support Specialist, your primary role is to solve problems for users. Emphasize your problem-solving skills by including specific examples of how you've troubleshot and resolved issues. For instance:

Investigated and resolved a complex network connectivity issue affecting 50+ users by identifying a faulty switch and implementing a workaround, restoring connectivity within 2 hours

Avoid generic statements that don't demonstrate your problem-solving process:

Solved problems for users

By highlighting your technical skills, customer service experience, relevant projects, and problem-solving abilities, you can create a compelling resume that stands out to hiring managers and increases your chances of landing an entry-level IT Support Specialist role.

Writing Your Entry-Level IT Support Specialist Resume: Section By Section

summary.

While a resume summary is optional, it can be a valuable addition for entry-level IT support specialists. A well-crafted summary allows you to provide context and highlight key qualifications that may not be immediately apparent from your work history. This is particularly useful if you are transitioning into IT from another field or have limited professional experience.

However, it's essential to avoid using an objective statement, as these are outdated and focus on your goals rather than the value you bring to the employer. Instead, use the summary to showcase your most relevant skills, experiences, and achievements tailored to the IT support specialist role.

How to write a resume summary if you are applying for an Entry-Level IT Support Specialist resume

To learn how to write an effective resume summary for your Entry-Level IT Support Specialist resume, or figure out if you need one, please read Entry-Level IT Support Specialist Resume Summary Examples , or Entry-Level IT Support Specialist Resume Objective Examples .

1. Highlight your technical skills and certifications

As an entry-level IT support specialist, emphasizing your technical skills and certifications is crucial. Hiring managers want to know that you have the foundational knowledge and abilities to excel in the role. Use your summary to showcase your proficiency in key areas such as:

Operating systems (e.g., Windows, macOS, Linux)
Networking and troubleshooting
Hardware and software installation and configuration
Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation)

Here's an example of how to effectively highlight your skills and certifications:

CompTIA A+ certified IT support specialist with a strong foundation in troubleshooting, hardware and software installation, and network configuration. Proficient in Windows and macOS environments, with experience providing remote and on-site technical support to diverse user groups.

2. Demonstrate your customer service and communication abilities

In addition to technical skills, IT support specialists must possess excellent customer service and communication abilities. Your summary should touch on your experience or aptitude in these areas, as you'll be interacting with users who may have varying levels of technical knowledge.

Avoid simply listing soft skills like "excellent communication skills" or "customer-focused." Instead, provide concrete examples or outcomes that demonstrate these abilities:

Strong communication and interpersonal skills
Proven ability to provide exceptional customer service

Instead, try something like:

Experienced in translating complex technical concepts to non-technical users, ensuring clear understanding and resolution of issues
Consistently praised by users for patient, empathetic approach to problem-solving, resulting in high customer satisfaction ratings

Experience

The work experience section is the heart of your resume. It's where you show hiring managers that you have the right experience for the job. When writing your work experience section, focus on your achievements and results rather than just listing your responsibilities.

Here are some tips to help you write a strong work experience section for your entry-level IT support specialist resume:

1. Highlight your technical support experience

Employers want to see that you have experience providing technical support. If you have worked in a help desk or technical support role, make sure to highlight this experience in your work experience section.

For example:

Provided technical support to 50+ users daily, troubleshooting issues with hardware, software, and network connectivity
Resolved 90% of user issues on first contact, reducing ticket escalation and improving user satisfaction

If you don't have direct technical support experience, look for other experiences where you provided customer service or solved problems. For example:

Assisted customers with product selection and troubleshooting as a retail sales associate
Developed and implemented a new inventory management system as a warehouse worker, reducing stockouts by 25%

Use numbers and metrics whenever possible to quantify your achievements. Employers love to see concrete evidence of your skills and impact.

2. Showcase your technical skills

As an IT support specialist, you need a strong foundation in various technologies. Use your work experience section to showcase the technical skills you have developed.

Some examples:

Configured and maintained Windows 10 and Mac OS X workstations for 200+ users
Administered Office 365 and Google Workspace accounts, ensuring proper user access and security
Supported iOS and Android mobile devices using MDM solutions like AirWatch and MobileIron

Be specific about the technologies you have used, and include any relevant certifications or training.

Tailor your technical skills to the job description. Use the Targeted Resume tool to check if your resume includes the right keywords and skills for the job.

3. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that demonstrate your skills and achievements. Avoid generic phrases like "responsible for" or "participated in."

Good action verbs for an IT support specialist include:

Troubleshot
Administered
Implemented
Responsible for troubleshooting user issues

Instead, write:

Troubleshot and resolved user issues with hardware, software, and network connectivity

Action Verbs for Entry-Level IT Support Specialist

Use varied action verbs throughout your work experience section to keep it engaging and highlight different aspects of your skills and experience.

4. Highlight your achievements and impact

Employers want to know not just what you did, but how well you did it. Use your work experience section to highlight your achievements and the impact you had in your previous roles.

Provided technical support to users
Provided technical support to 50+ users daily, achieving a 95% customer satisfaction rating and reducing ticket resolution time by 30%

Quantify your achievements whenever possible, using metrics like:

Number of users supported
Percentage of issues resolved on first contact
Average ticket resolution time
Customer satisfaction ratings
Cost savings or productivity improvements

If you're having trouble quantifying your achievements, the Score My Resume tool can help. It analyzes your resume and provides feedback on how to improve your use of metrics and achievements.

Education

The education section of your resume is an important part of your application for an entry-level IT support specialist position. It's where you show the hiring manager that you have the knowledge and skills needed to do the job. Here are some tips to help you write a strong education section.

1. List your degrees or diplomas most relevant to IT support

If you have a degree or diploma that's related to IT support, make sure to list it first. This could be a bachelor's degree in computer science, information technology, or a related field. If you don't have a degree, you can list relevant diplomas or certificates you've earned.

Here's an example of how to list your education:

Bachelor of Science in Computer Science University of ABC, Anytown, ST Graduated: May 2022

2. Include relevant coursework, projects or skills gained

If you're a recent graduate or have limited work experience, you can boost your education section by listing relevant coursework, projects, or skills you gained during your studies. This shows the hiring manager that you have hands-on experience with the technologies and concepts used in IT support.

Relevant coursework: Network Administration, Database Management, Cybersecurity Fundamentals
Senior project: Developed a ticketing system for the university's IT department using Python and MySQL
Skills gained: Troubleshooting, technical support, Windows Server, Active Directory, TCP/IP

3. Keep the education section short if you have extensive experience

If you have several years of IT support experience, you don't need to go into a lot of detail in your education section. Just list your degree, school name, and graduation year. The focus should be on your work experience instead.

Here's an example of what not to do:

Bachelor of Arts in English Literature University of XYZ, Somewhere, ST Graduated: May 2005 Relevant coursework: Creative Writing, British Literature, Literary Theory, Shakespeare Senior thesis: An analysis of themes in the works of Jane Austen

Instead, keep it short and simple:

B.A. English Literature, University of XYZ

Skills

The skills section of your resume is one of the most important sections that hiring managers and recruiters look at. It's a quick way for them to see if you have the specific skills they need for the role. When writing your skills section, be strategic and thoughtful about what you include.

Here are some key tips to keep in mind as you write your skills section for an entry-level IT support specialist position:

How To Write Your Skills Section - Entry-Level IT Support Specialist Roles

1. Understand how applicant tracking systems work

Many companies use applicant tracking systems (ATS) to automatically scan resumes for specific keywords related to the job. If your resume doesn't contain enough of the right keywords, it may never make it to a human reviewer.

To make sure your resume gets past the ATS, carefully review the job description and include relevant skills and keywords in your skills section. For example:

Operating Systems : Windows 10, macOS, Linux Networking : TCP/IP, DNS, DHCP, VPN Troubleshooting : Remote desktop, command line, ticketing systems

Use a tool like Resume Worded's Targeted Resume to analyze your resume against a specific job description. It will tell you exactly which skills and keywords you're missing so you can optimize your resume accordingly.

2. Focus on technical skills and tools

As an entry-level IT support specialist, hiring managers will be looking for specific technical skills and knowledge. Focus your skills section on hard skills, tools, and technologies relevant to the job.

Avoid listing soft skills like "communication" or "problem-solving." While important, these are better demonstrated through your work experience. Instead, emphasize skills like:

Network troubleshooting
Security best practices
Specific operating systems, tools, and ticketing systems

Unsure if your technical skills are up to par? Run your resume through Score My Resume for instant feedback on your skills section and other key areas hiring managers care about.

3. Organize skills into categories

Grouping your skills into categories can make your skills section easier to read and highlight your expertise in different areas. Common categories for IT support might include:

Operating Systems
Customer Service

Under each category, list your specific skills in a comma-separated format. For example:

Operating Systems : Windows 10, Windows 7, macOS, Linux, iOS, Android

Keep your skills section skimmable by using short phrases rather than complete sentences. Recruiters should be able to quickly scan and understand your proficiencies.

4. Tailor skills to the job description

One of the biggest mistakes job seekers make is using the exact same resume to apply for different positions. If a skill isn't relevant to the specific job you're applying for, leave it off.

Compare these two examples:

Skills : Technical support, Linux, Photoshop, team player, Microsoft Office, creative problem-solving, phone etiquette, Windows, dog grooming

Technical Skills Operating Systems : Windows 10, Windows 7, Linux, macOS Networking : TCP/IP, DNS, DHCP, Cisco routers Tools : ServiceNow, Zendesk, Jira, Splunk Customer Service Skills Technical support Troubleshooting Phone and email etiquette

The first example contains irrelevant and vague skills, while the second is tailored to an IT support role.

Avoid listing outdated technical skills that may make recruiters question if your knowledge is current. Skip anything more than 10 years old unless it's still widely used in the industry.

Skills For Entry-Level IT Support Specialist Resumes

Here are examples of popular skills from Entry-Level IT Support Specialist job descriptions that you can include on your resume.

Service Desk
Information Technology
Computer Hardware
Web Development
IT Hardware Support

Technical Support

Skills word cloud for entry-level it support specialist resumes.

This word cloud highlights the important keywords that appear on Entry-Level IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Entry-Level IT Support Specialist Skills and Keywords to Include On Your Resume

How to use these skills?

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IT Specialist Resume Guide & Examples for 2022

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Entry-Level IT Support Specialist Resumes

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IT support specialist resume examples

IT support specialist Resume examples

3 IT support specialist resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the IT support specialist resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these IT support specialist resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

IT support specialist

Reported to the IT Director, providing general technical support and training to faculty and students in the use of hardware, software, A/V equipment, mobile devices, and more. Configured, deployed, and troubleshot technologies in classrooms, auditoriums, and offices.

Assisted fellow IT staff with hardware setup, network troubleshooting, data entry, event support, equipment deployment, and record keeping.
Monitored existing support ticket statuses and conditions while maintaining documentation of ticket resolutions.
Provided technical assistance and application support while adhering to established processes and procedures to ensure a reliable workplace.
Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests.
Consulted with users to determine appropriate hardware/software needs and prioritized requests based on urgency and availability.

Provided over-the-phone technical support to several distribution channels and call centers; resolved technical and procedural issues relating to the installation of core products. Managed ordering, activating, troubleshooting, upgrading, compass inventory, user permissions, SIM card, IVR problems, and billing processes.

Analyzed logging and tracking of complex software and hardware issues of networking connectivity and application to meet business needs.
Performed SQL queries in wedat/ Oracle to resolve several technical issues including profile, access control, billing, transaction, and point of sale.
Monitored all inbound and outbound calls utilizing Clarify ticketing system. Ensured documentation on processes and procedures are maintained as per service standards and guidelines that serve as a benchmark for excellent service delivery.
Resolved customer’s technical issues promptly and escalated unresolved tickets to the appropriate department for further investigation.

Established relationships with IT vendors to troubleshoot hardware and software issues and implement resolutions for products and services. Demonstrated in-depth knowledge of basic network protocols including TCP/IP, SMTP, SNMP, UDP, HTTP, HTTPS, and DNS in addition to other network hardware.

Provided onsite and virtual support for any hardware and software issues to the company’s onsite and remote employees.
Monitored the Helpdesk for IT ticket queries and provided Tier 2 and Tier 3 support, delegating Tier 1 support to junior specialists.
Managed procurement, repair, and issuance of end-user equipment working in conjunction with other departmental managers.
Reviewed the internal and external knowledge base and recommended and performed technical changes or upgrades as necessary.
Assisted the product development team by testing, replicating, documenting software bugs, and making recommendations.
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Microsoft IT Support Specialist Resume Examples

Published February 7, 2023 8 min read

This article provides readers with a step-by-step guide to writing a resume for an IT Support Specialist role at Microsoft. It covers topics such as what information to include, the best way to structure your resume, and tips for highlighting your relevant skills and professional experience that make you the ideal candidate. Additionally, advice is provided on how to emphasize your qualifications in order to stand out from other applicants.

Microsoft IT Support Specialist Resume Created Using Our Resume Builder

Microsoft IT Support Specialist Resume Example

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Microsoft IT Support Specialist Resume Example

Rayhana Voorhies, IT Support Specialist

[email protected]

(191) 338-2600

Professional Summary

I have over 1 year of professional experience as an IT Support Specialist. I have extensive experience in troubleshooting and resolving IT issues, both hardware and software related. I have excellent knowledge of network infrastructure, operating systems and software applications. I am highly organized and have the ability to quickly analyze and solve complex technical problems. Additionally, I possess strong communication skills and am capable of providing technical support to end users in a friendly and timely manner. I am committed to providing exceptional customer service and technical support to ensure the highest level of satisfaction.

Work Experience

IT Support Specialist at Boston Network Solutions, MA

Jan 2023 - Present

Developed and implemented a new IT support system which resulted in a 50% decrease in customer wait times.
Established a remote support system for Boston Network Solutions' clients, resulting in a 35% reduction in on-site service calls.
Created an automated help desk ticketing system for Boston Network Solutions, resulting in a 20% increase in customer satisfaction.

IT Support Technician at Cybernet Communications Group, MA

Sep 2022 - Nov 2022

Conducted on-site technical support to over 300 customers, resulting in a 95% customer satisfaction score.
Developed and implemented a new system architecture for the company's entire network infrastructure, reducing downtime by 25%.
Installed and configured over 500 new computers and software applications, completed ahead of schedule and under budget.

Associate of Applied Science in Information Technology Support at Bunker Hill Community College, Boston, MA

Sep 2018 - May 2022

Relevant Coursework: Computer Programming, Networking Technologies, Database Design and Implementation, Operating Systems, Computer Hardware and Software Troubleshooting.

Troubleshooting
Technical Support
Customer Service
System Administration
Hardware/Software Installation
Problem Solving

Certificates

CompTIA A+ Certification
Microsoft Certified Solutions Expert (MCSE)

Tips for Writing a Better Microsoft IT Support Specialist Resume

1. Focus on Your Relevant Skills: When preparing your Microsoft IT Support Specialist resume, be sure to emphasize the skills and experience that are most relevant to the position. Highlight any certifications or training that demonstrate your knowledge of Microsoft products and services.

2. Include Technical Proficiencies: Showcase any technical proficiencies you have with Microsoft products, such as Windows Server, Exchange Server, SharePoint, SQL Server, Office 365, Azure and other related technologies. This will help employers understand the depth of your expertise in this field.

3. Use Quantifiable Achievements: Whenever possible, include quantifiable achievements on your resume to demonstrate the value you can bring to a role as an IT Support Specialist. Examples include reducing downtime or improving system performance for customers or clients.

4. Demonstrate Your Troubleshooting Abilities: As an IT Support Specialist, troubleshooting issues is one of the main duties of your job. Provide examples of how you successfully identified and resolved technical issues in past roles to show potential employers that you have the necessary problem-solving skillset for this role.

5. Showcase Your Communication Skills: Being able to communicate effectively with customers and colleagues is essential as an IT Support Specialist. Make sure to highlight any customer service experience you have had in previous roles, as well as any communication courses or certifications you may have obtained in order to show employers that you possess strong interpersonal skills.

Related : IT Support Specialist Resume Examples

Key Skills Hiring Managers Look for on Microsoft IT Support Specialist Resumes

When applying for an IT Support Specialist opportunity at Microsoft, it is important to incorporate keywords from the job description into your application materials. This is because Microsoft uses Applicant Tracking Systems (ATS) to help them sift through the large number of job applications they receive. ATS systems are designed to scan applications and resumes for specific keywords related to the job that have been provided by the employer. Therefore, incorporating relevant keywords into your application will ensure that your resume can be easily identified by the ATS system and you will be more likely to be selected for further consideration.

When applying for IT Support Specialist positions at Microsoft, common skills and key terms you may encounter include:

Related : IT Support Specialist Skills: Definition and Examples

Common Action Verbs for Microsoft IT Support Specialist Resumes

Finding different action verbs to use on a Microsoft IT Support Specialist resume can be difficult, as many of the duties are similar. However, it is important to use varied verbs in order to create an effective and powerful resume. It is essential to showcase your expertise and skills with strong language that will make you stand out from other applicants. Additionally, using diverse action verbs can help emphasize the unique qualities that make you well-suited for this role. Examples of such verbs include troubleshoot, configure, analyze, optimize, and diagnose. By incorporating these words into your resume, you can demonstrate your capabilities in a concise yet impactful manner.

To give you a competitive edge in your job search, we've compiled a list of powerful action verbs that can help strengthen your resume and increase your chances of landing an interview:

Related : What does an IT Support Specialist do?

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Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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IT Support Specialist Resume Examples

IT Support Specialist Resume with No Experience

IT Support Specialist Resume with 2 Years of Experience

IT Support Specialist Resume with 5 Years of Experience

IT Support Specialist Resume with 7 Years of Experience

IT Support Specialist Resume with 10 Years of Experience

IT Support Specialist Resume with 15 Years of Experience

What should be included in a IT Support Specialist resume?

What is a good summary for a IT Support Specialist resume?

What is a good objective for a IT Support Specialist resume?

How do you list IT Support Specialist skills on a resume?

What skills should I put on my resume for IT Support Specialist?

Key takeaways for an IT Support Specialist resume

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Resume Examples

Common Responsibilities Listed on IT Support Specialist Resumes:

IT Support Specialist Resume Example:

Top Skills & Keywords for IT Support Specialist Resumes:

Soft Skills

Resume Action Verbs for IT Support Specialists:

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Resume FAQs for IT Support Specialists:

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Interests & Hobbies

How to Correctly Display your Contact Information

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Top Skills for an IT Specialist Resume

Hard Skills and Computer Skills for an IT Resume

Soft Skills for an IT Resume

What Else Can You Include?

Awards & Certifications

Include a Cover Letter with Your Resume

Personal Contact Information

Hiring Manager’s Contact Information

Opening Paragraph

Closing Paragraph

Formal Salutations

Key Takeaways

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