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Hotel Management resume examples & templates

Job outlook for hotel management

Outsmarting the ats, certifications and associations.

Whether it’s the Plaza Hotel in New York City, Marina Bay Sands in Singapore, or something a little more casual and closer to home, hotel management is needed in all corners of the globe. A position in hotel management gives you the best of the hospitality industry: the ability to interact with interesting guests, manage a hardworking staff, and take pride in a well-maintained building.

But the hotel management position in the establishment of your dreams won’t just fall into place. To land this kind of job, you’ll need a top-notch resume complete with the right experiences and skill set. Luckily, this hotel management resume example is here to help.

Here at Resume.io, we have a library of 350+ resume examples and writing guides to empower your job search. Our hotel management resume example, complete with our adaptable resume sample, will show you how to:

• Write a hotel management resume that stands out in a crowded industry
• Understand and overcome the resume scanners in use at many big hotel chains
• Choose the best resume format for hotel management and include the most important resume sections hiring managers will expect
• Use a hospitality resume example as a basis for good structure and design.

What does a hotel management professional do?

Hotel management professionals work in a variety of lodging establishments including hotels, hostels, motels, bed and breakfasts, resorts, inns, RV parks, and residential clubs.

Hotel managers are responsible for the cleanliness, safety, organization, guest experience, and maintenance inside their building. Some of the most common duties include:

• Financial planning, budget creation, bookkeeping
• Hiring, training and organizing staff schedules
• Coordinating building maintenance, repairs and renovations
• Helping front desk staff with guest needs
• Handling guest complaints
• Overseeing marketing and promotional materials

Since hotel management staff tend to such a variety of duties, flexibility, patience and great organization is key. Good time management and customer service skills are also essential since this is a people-oriented position. If you're targeting other jobs in the hospitality or catering sector, have a look at these other helpful resume examples:

• Server resume sample
• Pastry Chef resume sample
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• McDonald's resume sample
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• Caterer resume sample
• Waitress resume sample
• Recreational Facility Attendant resume sample
• Food and Beverage Director resume sample
• Food service manager resume sample
• Concierge resume sample
• Bartender resume sample
• Sommelier resume sample
• Hotel Front Desk Employee resume sample

How to write a hotel management resume

Hotel management staff is at once concerned about safety, comfort, efficiency, cleanliness and customer service. Your ability to wear so many different hats must be made clear to the hiring manager as they evaluate your resume.

This hotel management resume example is designed to help you include the important sections without wasting a single word. Here are the essential components of any great hotel management resume:

• A summary that introduces you and highlights your selling points
• An employment history section that captures your career trajectory
• A skills section that bullet points your strengths
• An education section that explains your education journey

In the upcoming chapter, we’ll offer hotel management resume samples for each of these sections, but first, let’s explore how the current job market affects your application.

It’s no surprise that 2020 was a difficult year for hotel management, with tourism arrivals falling by 74 percent . 

However, things have taken a positive turn in recent years. Tourism is back on form. In 2022, for example, more than nine hundred tourists traveled internationally; twice the number recorded back in 2021. That amounts to a healthy 63% of the pre-pandemic average, with experts suggesting that 2023 will see the stat soar to between 80 and 95%. 

How much does hotel management staff earn?

While the average hotel management professional earns $59,430 per year according to the Bureau of Labor Statistics , this industry offers much room for growth in terms of earning potential. Managers at high-end hotels and resorts can earn upwards of 100,000 dollars per year. Knowing a foreign language or having completed relevant training can also increase your earning potential. And since hotel managers are needed in all corners of the globe, your career offers endless opportunities for new experiences.

An increased focus on customer service in hotel management will continue to be a big factor, as will learning and adapting to new technologies and softwares. On top of that, hotel management professionals will need to make safety a top priority and implement new strategies for identifying and slowing potential outbreaks. By conveying a mastery of these situations on your resume, you can show that you’re keeping up with changes in the industry instead of being left behind.

Hotel management summary example: A strong start

A great hotel management summary example is one of the most vital parts of your resume. Think of it as the check-in — a hiring manager is already evaluating your presentation and word choice to decide how the rest of the experience will be (or if they even wish to stay!)

Your hotel management summary offers a mix of your personality, professionalism, experience, skills and even education. In 3-5 sentences, you should describe your management style and highlight your most relevant accomplishments. From your summary, a hiring manager should be able to envision your smiling face and charming personality greeting them from behind the front desk.

Save space and pack a punch by omitting the words “I have” or “I am” and opting for a descriptive action verb instead. If possible, use a key number like years of experience or size of staff managed to catch a hiring manager’s attention. Refer to the adaptable summary example below for an idea of how to maximize your own summary section.

Check out a resume sample for the summary section below.

Experienced Hotel Manager adept in effectively overseeing all hotel operations. Committed to creating and maintaining a top-of-the-line hotel environment for guests, resulting in return visitors and excellent reviews.

While you might still land a hotel management job by walking into the building and handing in a resume, these days you’re more likely to apply online – and pass through an ATS.

ATS or Applicant Tracking Systems are algorithms built right into many of today’s online hiring portals. Once you submit your application, the resume scanners will search your document for keywords and rank it against the other candidates. Only the top selection will be passed onto the hiring manager for review. That’s right – you could spend hours perfecting your resume only to be filtered out before it even reaches human eyes.

Luckily, this doesn’t have to be the case. With a little foresight, you can beat the ATS and maximize your chances of landing the interview. Here are three key steps:

• Understand the most in-demand skills and experience for hotel management positions
• Read the job description closely and make note of any emphasized requirements or duties
• Format your resume with clear section headers and an easy-to-read layout

Keywords are one of the most important factors when it comes to getting past the ATS. A keyword could be any skill repeated in the job description, a highlighted duty or even the name of the hotel. If you customized your resume to the exact position, chances are you already have many of the keywords you need right on your resume.

• Incorporate keywords naturally in the corresponding sections
• Pay extra attention to the summary and skills sections when placing keywords
• Use the exact wording from the job description
• Add keywords to your resume that are untrue or unnatural
• Be sneaky by adding keywords in white text – hiring managers will see!
• Repeat keywords an unnecessary number of times

Employment history example: The building blocks

Hotel management positions are grounded in practical experience. That’s why your employment history section is going to be crucial in a hiring manager’s decision to give you the interview. For hotel management employees, previous job experience is a must so a chronological resume format is going to be a must.

Start by listing your current or most recent position, your title, dates worked and location. Underneath each header, you can create 3-5 bullet points that describe your duties and achievements. Try to keep as many unique bullet points as you can in order to show a range of skills and abilities. 

Whenever possible, write with strong action verbs and incorporate key numbers to quantify your accomplishments and prove your impact. Here are some possible sources of numbers for your resume:

• Size of staff managed
• Number of rooms in the hotel
• Number of daily check-ins
• Number of seats in hotel restaurants
• Square footage of building
• Number of stars hotel has
• Number of weekly guests

Below is a basic adaptable resume example of an employment history section for hotel management.

Hotel Manager at The Lookout, Philadelphia October 2019 - Present

• Oversaw a team of 200+ hotel employees.
• Effectively led the execution of strategies as developed by leadership members.
• Promoted the hotel, its facilities, and its services.
• Assisted guests with reservation arrangements and special requests.
• Established databases and internal tracking systems to ensure the accuracy of data.

Hotel Manager at Emerald Inn, Lancaster May 2016 - September 2019

• Developed and implemented programs that increased employee engagement and hotel productivity.
• Created guest loyalty programs that resulted in an increase of return-guests.
• Worked directly with the General Manager to establish and implement initiatives and campaigns.
• Executed daily managerial tasks with enthusiasm and a strong attention to detail.

Skills example section: Your key abilities

In hotel management, your skills are at the heart of what you do. Since many of your skills can be incorporated into the bullet points under your previous employers, the skills section is a great place to give examples of technical skills, languages and concrete abilities. Of course, since the hospitality industry is all about customer service, you should sprinkle in a few of your soft skills and traits.

In the last decade the demand for bilingual workers has more than doubled, according to one study . Nowhere is this more true than in the hospitality industry where both guests and staff communicate in a variety of languages. If you know a second language, including it on your resume can instantly make you more attractive to hiring managers and can even land you a higher starting salary.

Below you can find the skills section from our adaptable hotel management resume sample.

• Effective Time Management
• Ability to Multitask
• Adaptability
• Customer Service
• Leadership Skills
• Communication Skills
• Strong Organizational Skills

Education example: A step ahead

While education used to be a small section on a hotel management resume, it is growing increasingly important as the job market tightens. While many of your skills can be learned on the job, having an associate’s or bachelor’s degree in hospitality, tourism or management can go a long way to increase your chances of landing an interview. If you’ve completed a bachelor’s degree or higher, you can leave your high school off your resume. See our adaptable hotel management resume example for a model of the best education section format.

Bachelor of Arts, St. Joseph's University, Philadelphia September 2013 - May 2017

High School Diploma, Lancaster High School, Lancaster September 2009 - May 2013

If you are a member of multiple associations or have completed additional health and safety or management courses, an extra certifications and associations section can go a long way to show your commitment to the industry. If you only have one or two items for this section, or need to save space, this information can easily be incorporated into the previous section.

Choosing the correct CV format for hotel management

When choosing the best CV format for your hotel management resume, consider this question: what do you want to emphasize more - your past work experience or your skills? If your past employment is more important, then the reverse chronological resume format is likely your resume format of choice. It emphasizes the employers you worked with in the past and showcases brand names and important job roles.

To be frank, for most hotel managers, this is going to be the way to go. Most management-oriented roles are employment-focused and hotel managers also benefit from a resume format that emphasizes hotel brands (you probably know better than we do how powerful showcasing brands like Intercontinental or Sheraton can be on your resume). In some rare cases, you may choose the functional resume format that puts your skill list first and foremost or the hybrid resume format that combines the two approaches. But these situations are few and far between.

• Choose a resume format that emphasizes your strongest sections
• Pick a resume format and design that aligns with the branding and image of the hotel chain
• Create a header that stands out but doesn’t take up too much space on the page
• Use unusual or “creative” section heading names which might confuse the ATS and hiring manager
• Type in more than 2 different font styles
• Use a font size smaller than 10 point or larger than 12 point

If you don’t want to waste time fussing with word processors and graphic design software, a template can help you create an attractive format in a few clicks. For hotel management resumes, we recommend Resume.io’s collection of market-researched resume templates.

Simply add in your information (or modify our adaptable hotel management resume example), adjust your color scheme and download a perfect resume in a matter of minutes.

Key takeaways

• A great resume is essential to landing your next hotel management position, especially as the industry continues to tighten and jobs become more competitive
• Increase your chances of winning the position by demonstrating your knowledge of changes within the industry.
• The summary is one of the most important sections for a hotel management professional since it’s the best place to show off your professional personality.
• Beat the ATS by using keywords organically throughout your resume, paying special attention to use the exact wording from the job description.
• Your format is likely the first thing a hiring manager will notice about your resume. When in doubt use our resume examples as an inspiration for your own professional application.

Beautiful ready-to-use resume templates

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5 Hotel Manager Resume Examples - Here's What Works In 2024

Every hotel has a manager or a team of managers, and with global and national tourism back on the rise after covid, there is increasing demand for these professionals. here are 3 resume examples that will help you build a resume that will land you a hotel manager job..

A hotel manager is responsible for ensuring that all the hotel departments are operating efficiently to provide the best customer service. It is a fast-paced job with new challenges needing problem-solving every day. It is also a job that requires you to split your time between behind-the-scenes tasks with staff and customer-facing responsibilities. 

This profession is as popular with women as it is with men with both genders taking up about 50% of the just under 6k jobs in the United States today. An interesting fact, if you are looking to move to a place where you will be the most in-demand, Las Vegas, NV is the place to go.

Most hotel managers have a bachelor’s degree or other forms of further education, so recruiters will expect to see that on your resume. They will also be looking to see years of experience in the hospitality industry, so a strong experience section is very important for your resume. 

This guide will show you how to build not only a strong experience section but how to build a strong skills section and introduction section as well. We will also give you resume samples to get you started.

Hotel Manager Resume Templates

Jump to a template:

• Hotel Manager
• Hotel General Manager
• Hotel Sales Manager

Jump to a resource:

• Keywords for Hotel Manager Resumes

Hotel Manager Resume Tips

• Action Verbs to Use
• Related Sales Resumes

Get advice on each section of your resume:

Template 1 of 5: Hotel Manager Resume Example

A hotel manager manages hotel staff to ensure that customers have a great stay at their establishment. Tasks may include overseeing events, creating schedules for the staff, doing quality checks on the work of the staff, and handling any serious problems that may arise. If you work in a smaller hotel, you may need to manage all the departments. But in a larger hotel, you may be assigned a specific department to manage and you will work under a general manager. Here is an impressive hotel manager's resume.

We're just getting the template ready for you, just a second left.

Tips to help you write your Hotel Manager resume in 2024

   include customer service experience..

Though a lot of your time will be spent managing staff, you will be dealing with customers as well. so ensure you include your customer-facing experience and your experience handling customer complaints and problems.

   Include relevant hospitality certifications.

Put yourself above your competition by making the extra effort to get hospitality certifications. It shows recruiters your commitment to the professions and your high knowledge level.

Skills you can include on your Hotel Manager resume

Template 2 of 5: hotel general manager resume example.

A hotel general manager oversees all the hotel’s operations and ensures customers have a pleasant stay. General managers are usually needed for larger hotels and will have a number of managers under them who will manage the different departments. You need to be an exceptional leader, have great problem-solving skills, and must have a wealth of knowledge on hotel operations and the laws and guidelines hotels must follow. Take a look at this successful resume sample.

Tips to help you write your Hotel General Manager resume in 2024

   show promotions in the hospitality industry..

Recruiters like to see that you have grown in the hospitality industry. It shows your dedication to the industry, your wealth of knowledge in hospitality, and that you have been an exceptional employee who has received multiple promotions.

   Indicate the size of previous employer hotels.

Give recruiters an idea of the size of teams or hotels you have managed in the past by noting the staff size or hotel revenue of previous employers. This applicant has previously managed a hotel with 50+ employees and $100m+ annual revenue.

Skills you can include on your Hotel General Manager resume

Template 3 of 5: hotel sales manager resume example.

The hotel sales manager is an experienced hospitality professional who oversees several aspects of a hotel’s daily business operations. Typically, the hotel manager is in charge of a large team of on-site hospitality staff. They also oversee special bookings and events, improve reservations percentages, and marketing strategies, manage budgets, resolve high-level guest complaints, and identify capital improvements for the property. To become a hotel sales manager, you will need a degree in hospitality management, business, or another related field. Hiring managers will also look for someone with extensive experience in hospitality, such as previous roles held as a lead concierge, front desk associate, events manager, or housekeeping supervisor. The best hotel managers have superb customer service and conflict resolution skills, as well as great organization and multitasking abilities.

Tips to help you write your Hotel Sales Manager resume in 2024

   show your previous experience improving customer satisfaction scores.

When it comes to hotel management, making sure your guests are satisfied is one of the most important responsibilities you’ll have. So, to be considered for this role, make sure your resume highlights the previous experience you have with customer service and conflict resolution. Even better if you can highlight how you improved another property’s guest satisfaction rating.

   Demonstrate your hotel marketing expertise

Although this is not a marketing-centric position, many hotel managers are responsible for marketing their property to ensure reservations keep rolling in. As a hotel manager, you may be asked to think of new marketing campaigns. To get hired for this role, it will be important to highlight any experience you have using digital marketing tools to garner more bookings.

Skills you can include on your Hotel Sales Manager resume

Template 4 of 5: hotel sales manager resume example.

As the name suggests, this manager is in charge of the hotel's sales department. In this position, you would be working under a general manager. You will oversee the hotel’s marketing campaigns, and customer outreach strategies, among other tasks. Your goal is to maximize sales and profits. A strong sales background as well as a wealth of knowledge in the hospitality industry will be expected. Ensure your resume highlights both. Here is a strong resume sample.

   Use metrics to show your effect on the bottom line.

The core function of sales is to increase revenue for the hotel. Show recruiters how successful you have been at doing that by including metrics of how much you and your team were able to increase sales and thereby revenue under your leadership in previous positions.

   Highlight your marketing background.

Marketing is a huge part of how you attract customers to your hotels and thereby how you make sales. Being able to show in your resume that you are particularly skilled and experienced in marketing is a huge advantage for your application. This applicant has included their marketing coordinator position in their experience section. Include your marketing experience in your resume.

Template 5 of 5: Hotel Sales Manager Resume Example

Hotel sales managers are involved in the marketing of the hotel itself, and so it helps to indicate your ability to develop and implement successful marketing strategies. In this resume, the applicant references their marketing accomplishments alongside their ability to improve staff performance (including implementing CRM tools and educating the staff accordingly), giving the impression of overall capability when it comes to hotel brand management.

   Highlight marketing skills, especially those relevant to hotel management

Note how this applicant includes how they “implemented social media strategies that increased client interest by 20%” and attended more than 10 industry networking events with the net result of increasing sales by 20 percent. If you have similar accomplishments related to sales outreach, marketing, or developing campaigns (online and offline), you should include them to let hiring managers know that you won’t be slacking when it comes to promoting the hotel to gain business.

   Staff and team successes are included

This hotel sales manager includes their success at working with a variety of team members to improve the overall hotel performance, showcasing their well roundedness in hotel management. Their accomplishments include educating concierges, training staff, executing sales strategies with five national level sales managers, and working with hotel sales teams. To demonstrate that you have experience working with staff, sales teams, and team members at a variety of levels, you should opt to include any accomplishments that showcase your ability to lead.

We asked hiring managers at Marriott, Hilton, and Hyatt what they look for in a hotel manager resume. Based on their insights and our research, here are six tips to make your hotel manager resume stand out from the competition and land you an interview.

   Highlight your hospitality education and certifications

Many hotel manager positions require a degree in hospitality management or a related field. Be sure to prominently feature your education on your resume, including the degree earned, school attended, and graduation year.

In addition to formal education, certifications can also set you apart. Some examples of relevant certifications for hotel managers include:

• Certified Hotel Administrator (CHA)
• Certification in Hotel Industry Analytics (CHIA)
• Certified Hospitality Revenue Manager (CHRM)
• ServSafe Food Protection Manager Certification

   Quantify your hotel management achievements

When describing your hotel management experience, use specific numbers and metrics to quantify your achievements whenever possible. This helps hiring managers understand the scope and impact of your work.

Compare the following examples:

• Managed front desk operations
• Oversaw housekeeping staff

Instead, quantify your accomplishments like this:

• Managed front desk operations for a 500-room hotel, improving guest satisfaction scores by 15%
• Oversaw a housekeeping staff of 25, implementing a new cleaning system that increased efficiency by 20%

   Showcase your leadership and team management skills

Hotel managers are responsible for leading and coordinating teams across various departments. Emphasize your leadership abilities and people management skills throughout your resume.

Provide examples of how you have:

• Trained, motivated, and mentored staff
• Resolved conflicts and handled employee relations issues
• Collaborated with other departments to achieve hotel goals
• Implemented policies and procedures to improve team performance

Use strong action verbs like "led," "directed," "coached," and "united" to convey your leadership capabilities.

   Demonstrate your financial acumen

As a hotel manager, you'll be responsible for managing budgets, controlling costs, and driving revenue. Showcase your financial skills by including examples of how you have:

• Developed and managed departmental budgets
• Implemented cost-saving measures without sacrificing guest experience
• Optimized room rates and inventory to maximize revenue
• Analyzed financial reports to make data-driven decisions

Managed a $5M annual budget for a 250-room hotel, implementing cost-saving initiatives that reduced expenses by 10% while maintaining a guest satisfaction score of 95%.

   Tailor your resume to the specific hotel and position

Each hotel has its own unique brand, target audience, and priorities. Tailor your resume to align with the specific requirements and values of the hotel you're applying to.

For example:

• If applying to a luxury hotel, emphasize your experience in providing high-end, personalized service
• If the hotel caters to business travelers, highlight your expertise in meeting and event planning
• If the hotel is known for its sustainability efforts, showcase any eco-friendly initiatives you've implemented

Incorporate keywords from the job description to demonstrate your fit for the role.

   Include relevant certifications and language skills

In addition to hospitality-specific certifications, include any other relevant certifications or skills that may set you apart. For example:

• If the hotel has a strong international clientele, highlight your language skills
• If the hotel uses a specific property management system, mention your proficiency with that software
• If you have certifications in customer service, sales, or marketing, include those as well

Remember, the goal is to paint a well-rounded picture of your qualifications and demonstrate how you can contribute to the hotel's success in various ways.

Writing Your Hotel Manager Resume: Section By Section

  header, 1. put your name on its own line.

Your name should be the most prominent part of your resume header. It's how hiring managers will identify and remember you.

Put your name on its own line at the top of your header, and make sure it stands out:

Avoid combining your name with your contact details or title on the same line:

• John Smith | Hotel Manager | [email protected]

2. Include your professional title

Including your professional title in your resume header can give hiring managers immediate context about your background and level of experience. For a hotel manager role, you might use titles like:

• Hospitality Manager

Place your title below your name, either on its own line or grouped with your contact details. For example:

John Smith Hotel Manager [email protected] | 555-123-4567 | New York, NY

3. Use a professional email address

Your email address is one of the key pieces of contact information to include in your resume header. But make sure it's professional and appropriate. Use an email with your name in a simple format:

• [email protected]

Avoid outdated email providers or addresses that are too casual or unprofessional:

It's worth setting up a new professional email account if needed - first impressions matter.

  Summary

A resume summary for a hotel manager is optional, but it can be a great way to provide additional context about your experience and qualifications that may not be immediately apparent from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience in the industry. However, avoid using an objective statement, as it's outdated and doesn't provide value to the hiring manager.

When writing your summary, focus on your most relevant skills, experience, and accomplishments. Use metrics and specific examples to back up your claims, but avoid duplicating information that's already in your resume. Keep it concise and objective, and tailor it to the specific hotel manager position you're applying for.

To learn how to write an effective resume summary for your Hotel Manager resume, or figure out if you need one, please read Hotel Manager Resume Summary Examples , or Hotel Manager Resume Objective Examples .

1. Highlight your leadership and management experience

As a hotel manager, your ability to lead and manage a team is crucial. Use your summary to showcase your leadership skills and experience.

• Experienced hotel manager with 10+ years of leadership experience in luxury and boutique properties
• Proven track record of leading cross-functional teams to deliver exceptional guest experiences and achieve revenue goals

Avoid generic or vague statements that don't provide specific examples of your leadership abilities.

• Hardworking hotel manager with experience leading teams
• Results-driven leader with a proven track record of success

2. Showcase your industry expertise and knowledge

Hotel managers need to have a deep understanding of the hospitality industry and stay up-to-date on the latest trends and best practices. Use your summary to highlight your industry expertise and knowledge.

Hospitality professional with 15+ years of experience in hotel operations, revenue management, and guest services. Extensive knowledge of industry trends and best practices, with a track record of implementing innovative strategies to drive guest satisfaction and profitability.

Avoid using jargon or buzzwords that may not be familiar to the hiring manager. Instead, focus on specific areas of expertise that are relevant to the hotel manager role.

3. Tailor your summary to the specific hotel and position

Every hotel is unique, with its own brand, culture, and guest demographics. Tailor your summary to the specific hotel and position you're applying for to show that you're a good fit for their needs.

For example, if you're applying for a hotel manager position at a luxury resort, highlight your experience in high-end properties and your ability to deliver exceptional guest experiences.

• Luxury hotel manager with a proven track record of creating memorable guest experiences and driving revenue growth in 5-star properties

On the other hand, if you're applying for a position at a budget hotel chain, focus on your ability to optimize operations and control costs.

• Experienced hotel manager with a track record of streamlining operations and reducing expenses while maintaining high guest satisfaction scores in economy and midscale properties

  Experience

The work experience section is the heart of your resume as a hotel manager. It's where you showcase your career journey, key accomplishments, and the skills that make you the perfect fit for the job. Let's break down the essential steps to writing a compelling work experience section that will impress hiring managers and land you an interview.

1. Focus on your most relevant experience

When writing your work experience section, prioritize the positions that are most relevant to the hotel manager role you're applying for. This could include previous hotel management experience, hospitality industry roles, or positions that required similar skills such as leadership, customer service, and problem-solving.

For example, if you're applying for a hotel manager position and you have previous experience as an assistant manager or front desk supervisor, make sure to highlight those roles prominently in your work experience section. On the other hand, if you have experience in an unrelated field, consider minimizing or omitting those positions to keep the focus on your most relevant qualifications.

2. Highlight your key accomplishments with metrics

As a hotel manager, your resume should demonstrate your ability to drive results and make a positive impact on the properties you've managed. One of the most effective ways to do this is by using metrics to quantify your achievements.

Here are some examples of how you can incorporate metrics into your work experience section:

• Increased hotel occupancy rate by 15% through targeted marketing campaigns and exceptional guest service
• Reduced employee turnover by 20% by implementing a comprehensive training program and fostering a positive work environment
• Generated $500,000 in additional revenue by introducing new premium room categories and upselling strategies

By using specific numbers and percentages, you give hiring managers a clear picture of the value you can bring to their hotel.

3. Showcase your leadership and management skills

As a hotel manager, your leadership and management abilities are crucial to your success in the role. Make sure your work experience section highlights your experience in managing teams, delegating tasks, and resolving conflicts.

Here are some examples of how you can showcase your leadership and management skills:

• Managed a team of 50+ employees across multiple departments, ensuring smooth daily operations and exceptional guest service
• Developed and implemented standard operating procedures to streamline hotel processes and improve efficiency
• Collaborated with cross-functional teams to plan and execute successful events, conferences, and weddings

Avoid simply listing your responsibilities without demonstrating your leadership capabilities. For example:

• Responsible for managing hotel staff
• Handled guest complaints and issues

Instead, focus on how you led your team to success and the positive outcomes you achieved.

4. Demonstrate your industry knowledge and expertise

Hotel managers are expected to have a deep understanding of the hospitality industry and stay up-to-date with the latest trends and best practices. Use your work experience section to showcase your industry knowledge and expertise.

For example, you can mention:

• Experience with specific hotel management software, such as PMS (Property Management Systems) or CRM (Customer Relationship Management) tools
• Familiarity with industry-specific regulations, such as health and safety protocols or labor laws
• Participation in professional development courses or certifications relevant to hotel management

By demonstrating your industry knowledge, you show hiring managers that you have the skills and expertise needed to excel in the role and drive success for their hotel.

  Education

The education section of your hotel manager resume should be concise and highlight your most relevant qualifications. It's an opportunity to showcase your knowledge and skills that are directly applicable to the role. Follow these tips to create a compelling education section that will catch the attention of hiring managers.

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or master's degree in hospitality management, business administration, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 2018

2. Include relevant coursework

If you're a recent graduate or have completed courses directly related to hotel management, consider including a list of relevant coursework. This can help demonstrate your knowledge and skills to potential employers.

However, avoid listing every course you've taken. Instead, focus on those that are most relevant to the hotel manager role, such as:

• Hospitality Financial Management
• Hotel Operations
• Customer Service Management
• Event Planning and Management

3. Highlight industry certifications

In addition to your formal education, include any industry certifications you've earned that are relevant to hotel management. These certifications can demonstrate your expertise and commitment to professional development.

Some examples of certifications to include:

• Certified Hospitality Housekeeping Executive (CHHE)

4. Keep it concise for senior-level positions

If you're a senior-level hotel manager with extensive work experience, your education section should be brief and to the point. Hiring managers will be more interested in your professional accomplishments than your educational background.

Here's an example of what to avoid:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 1995 Relevant Coursework: Hospitality Financial Management, Hotel Operations, Customer Service Management, Event Planning and Management

Instead, keep it simple and concise:

Bachelor of Science in Hospitality Management, University of XYZ

Action Verbs For Hotel Manager Resumes

The right action verbs can help frame your accomplishments in an impressive light and leave a positive impression on recruiters. A hotel manager’s resume should discuss their experience using direct and vivid language. The action verbs should frame you as a leader and also as a multi-functional professional.

We have compiled a few action verbs that highlight the functions of a hotel manager. Use them where appropriate in your resume.

• Spearheaded
• Orchestrated
• Implemented

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Hotel Manager Resumes

Skills for hotel manager resumes.

To win an interview for the job you’ve been eyeing, your resume needs to show that you are capable of successfully completing all the functions of the job. Your skills section is the right place to clearly list your most relevant hard skills.

A hotel manager has a wide range of responsibilities that span multiple departments. As such their skill set must be equally diverse. You will want to list skills that relate to departments like housekeeping, food & beverage, and finances, just to mention a few. Here is a list of relevant skills that you can add to your resume’s skill section to impress recruiters.

• Hotel Management
• Hospitality
• Hospitality Management
• Food & Beverage
• Front Office
• Pre-opening
• Rooms Division
• Revenue Analysis
• Customer Service
• Guest Service Management
• Reservations
• Restaurant Management
• Housekeeping
• Event Management
• Opening Hotels
• Hotel Booking
• Banquet Operations

How To Write Your Skills Section On a Hotel Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Hotel Manager Resumes

This word cloud highlights the important keywords that appear on Hotel Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other sales resumes, director of sales.

Sales Manager

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Hotel Manager Resume Guide

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• Tips for Hotel Manager Resumes
• Skills and Keywords to Add
• All Resume Examples
• Hotel Manager CV Examples
• Hotel Manager Cover Letter
• Hotel Manager Interview Guide
• Explore Alternative and Similar Careers

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Hospitality Student CV example

Embarking on a career in the hospitality industry requires a standout CV that showcases your passion, skills, and education.

Our guide is here to help you create just that, with tailored advice and top tips for hospitality students.

Dive into our guide, complete with a hospitality student CV example, to ensure your application shines.

CV templates 

Hospitality Student CV example

This example CV demonstrates how to structure and format your own Hospitality Student CV, so that it can be easily digested by busy hiring managers, and quickly prove why you are suitable for the jobs you are applying to.

It also gives you a good idea of the type of skills, experience and qualifications that you need to be highlighting in your CV.

Hospitality Student CV format and structure

Hiring managers and recruiters are frequently overloaded with applications, and if they can’t identify the relevant information in your CV within a few seconds, your application may be overlooked.

To avoid this, it’s essential to format and structure your CV in a manner that makes it simple to pick out the most important information, even if the reader is in a rush.

Tips for formatting your Hospitality Student CV

• Length: Whether you’ve got one year or three decades of experience, your CV should never be more than two sides of A4. Recruiters are busy people who’re often juggling numerous roles and tasks, so they don’t have time to read lengthy applications. If you’re a recent graduate or don’t have much industry experience, one side of A4 is fine.
• Readability : By clearly formatting your section headings (bold, or a different colour font, do the trick) and breaking up big chunks of text into snappy bullet points, time-strapped recruiters will be able to skim through your CV with ease.
• Design & format: It’s generally best to stick to a simple CV design, as funky or elaborate designs rarely add any value to your application. A clear, modern font and a subtle colour scheme work perfectly and allow your skills, experience and achievements to speak for themselves.
• Photos: You can add a profile photo to your CV, if you want to add some personality to it, but they are not a requirement the UK, so you don’t have to.

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of our eye-catching professional CV templates.

CV structure

To make it easy for busy recruiters and hiring managers to digest your CV, divide the content into several key sections when writing it:

• Contact details: Always list your contact details at the very top to avoid them being missed.
• Profile: Start with an introductory paragraph that catches recruiters’ attention and summarises your offerings.
• Work experience/career history: List your relevant work experience in reverse chronological order, starting with your current position.
• Education: Provide a concise summary of your education and qualifications.
• Interests and hobbies: You can include an optional section to showcase any hobbies that demonstrate transferable skills.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Write your contact details in the top corner of your CV, so that they’re easy to find but don’t take up too much space.

You only need to list your basic details, such as:

• Mobile number
• Email address
• Location – Don’t list your full address. Your town or city, such as ‘Norwich’ or ‘Coventry’ is perfect.
• LinkedIn profile or portfolio URL – Remember to update these before listing them on an application.

Hospitality Student CV Profile

Your CV profile (or personal statement , if you’re an entry-level applicant) provides a brief overview of your skills, abilities and suitability for a position.

It’s ideal for busy recruiters and hiring managers, who don’t want to waste time reading unsuitable applications.

Think of it as your personal sales pitch. You’ve got just a few lines to sell yourself and prove you’re a great match for the job – make it count!

How to write a good CV profile:

• Make it short and sharp: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
• Tailor it: The biggest CV mistake? A generic, mass-produced document which is sent out to tens of employers. If you want to land an interview, you need to tailor your CV profile (and your application as a whole) to the specific roles you’re applying for. So, before you start writing, remember to read over those job descriptions and make a list of the skills, knowledge and experience the employers are looking for.
• Don’t add an objective: Want to talk about your career goals and objectives? While the profile may seem like a good space to do so, they’re actually much better suited to your cover letter .
• Avoid generic phrases: If there’s one thing that’ll annoy a recruiter, it’s a clichè-packed CV. Focus on showcasing your hard skills, experience and the results you’ve gained in previous roles, which will impress recruiters far more.

Example CV profile for Hospitality Student

What to include in your hospitality student cv profile.

• Experience overview: Start with a brief summary of your relevant experience so far. How many years experience do you have? What type of companies have you worked for? What industries/sectors have you worked in? What are your specialisms?
• Targeted skills: Employers need to know what skills you can bring to their organisation, and ideally they want to see skills that match their job vacancy. So, research your target roles thoroughly and add the most important Hospitality Student skills to your profile.
• Important qualifications: If the job postings require specific qualifications, it is essential to incorporate them in your profile to ensure visibility to hiring managers.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

Next, you should create a bullet pointed list of your core skills , formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your CV.

Important skills for your Hospitality Student CV

Food Safety and Hygiene – Ensuring compliance with food safety regulations and maintaining high standards of cleanliness in food preparation areas.

Culinary Techniques – Mastery of various cooking methods, knife skills, and presentation to create high-quality dishes that appeal to customers.

Beverage Service Knowledge – Understanding the proper techniques for serving different types of beverages, including knowledge of wine pairing and mixology.

Front-of-House Operations – Managing the customer-facing aspects of hospitality, including reception, reservations, and dining room organisation.

Hospitality Information Systems – Utilising property management systems, booking software, and other technology solutions to streamline operations and enhance guest experiences.

Event Planning and Coordination – Orchestrating events, from small gatherings to large banquets, ensuring seamless execution and guest satisfaction.

Housekeeping Standards – Applying rigorous standards for cleanliness and room preparation to ensure guest comfort and adherence to hygiene protocols.

Inventory Control – Managing stock levels of food, beverages, and supplies to minimise waste and ensure availability of necessary items.

Menu Design and Costing – Crafting menus that appeal to target customers and pricing dishes to maintain profitability while delivering value.

Customer Service Excellence – Delivering high-quality service to guests, exceeding their expectations and fostering repeat business.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

By this point, employers will be keen to know more detail about you career history.

Starting with your most recent role and working backwards, create a snappy list of any relevant roles you’ve held.

This could be freelance, voluntary, part-time or temporary jobs too. Anything that’s relevant to your target role is well-worth listing!

Structuring each job

If you don’t pay attention to the structure of your career history section, it could quickly become bulky and overwhelming.

Get in recruiters’ good books by creating a pleasant reading experience, using the 3-step structure below:

Start with a solid introduction to your role as a whole, in order to build some context.

Explain the nature of the organisation you worked for, the size of the team you were part of, who you reported to and what the overarching purpose of your job was.

Key responsibilities

Follow with a snappy list of bullet points, detailing your daily duties and responsibilities.

Tailor it to the role you’re applying for by mentioning how you put the target employer’s desired hard skills and knowledge to use in this role.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Sample job description for Hospitality Student CV

Completed a 3-month internship working as part of the management team at a leading events company in London, gaining practical experience in organising and executing high-profile events.

Key Responsibilities

• Assisted in the planning and execution of events, using Cvent to streamline logistics, track RSVPs and coordinate guest services.
• Contributed to budgeting and financial planning for events, including expense tracking and ROI.
• Coordinated with suppliers, negotiated contracts, and utilised procurement software.
• Led training sessions for agency staff prior to large events.

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.

If you’re an experienced candidate, simply include the qualifications that are highly relevant to Hospitality Student roles.

However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.

You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.

Hobbies and interests

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

A strong, compelling CV is essential to get noticed and land interviews with the best employers.

To ensure your CV stands out from the competition, make sure to tailor it to your target role and pack it with sector-specific skills and results.

Remember to triple-check for spelling and grammar errors before hitting send.

Good luck with the job search!

Hospitality Resume Examples and Templates for 2024

• Resume Examples

How To Write a Hospitality Resume

• Resume Text Examples

Whether you’re a front-desk clerk, housekeeper, manager, or night auditor, your hospitality resume must demonstrate a commitment to excellence in operations and customer service . Learn how to write a resume that shows hiring managers you can provide outstanding guest experiences. You’ll discover how to highlight the most compelling aspects of your career with our expert tips and strategies.

• Entry-Level
• Senior-Level

1. Write a dynamic profile summarizing your hospitality hotel qualifications

Get readers focused on your resume with a strong profile to establish yourself as a dedicated professional in the hospitality industry. Start with your job title, years of experience, and a few key qualifications. Include skills and specializations from your professional background that align with the job description. Mention what makes you unique from other applicants.

Working in hospitality requires exceptional customer service, so describe your dedication to guest experiences in your profile. Mention any special credentials from a relevant degree or certificate to prove your level of education or training. If you speak multiple languages and cater to various guests, list that in your summarization, too.

Profile Example #1

Courteous Guest Service Agent with recent experience at a high-end hotel with 100+ rooms. Draw on broad knowledge of best practices in hotel customer service. Strong computer skills and ability to solve operational and productivity challenges. Trilingual: Fluent in English, French, and Spanish.

Profile Example #2

Night Auditor with 5+ years’ experience keeping accurate financial records and generating guest folios in hotels with 100+ rooms. Thorough knowledge of cash handling best practices. Skilled at collaborating with other functions to ensure smooth service for guests throughout the night. Draw on detailed knowledge of local geography and amenities. Dedicated to providing positive and memorable guest experiences.

2. Outline your hospitality hotel experience in a compelling list

No matter the position you’re applying for, take an accomplishment-driven approach to your professional experience section. Instead of listing your daily responsibilities, focus on career achievements. This shows hiring managers the results you achieved in carrying out your duties.

Use numbers such as percentages, monetary figures, and performance metrics to bring your accomplishments to life. Describe how many rooms you cleaned, guests you greeted, or staff you managed. Discuss ways you’ve helped to improve processes or mention positive feedback you’ve received from hotel guests.

Professional Experience Example #1

Guest Service Agent, La Quinta by Wyndham, Phoenix, AZ | June 2019 to Present

• Welcome guests and conduct check-ins and check-outs using POS system
• Promptly address guest questions, and help make restaurant and transport reservations
• Provide guests with clear, up-to-date information on hotel services and promotions
• Keep the front desk clean, attractive, and uncluttered

Professional Experience Example #2

Night Auditor, Quality Inn, Indianapolis, IN | September 2018 to Present

• Efficiently complete closing reports, ensuring all financial data is accurate and up-to-date
• Post correct rates and charges to each folio and check service charges from multiple departments, addressing any discrepancies
• Handle check-in and check-out, and process payments using POS system
• Greet guests and provide information on hotel services and local facilities
• Supervise night staff of 3 employees

3. Include education and certifications relevant to hospitality hotel

Academic requirements will vary depending on the hotel position you’re applying for, but always start with your highest level of education. Then, include any relevant certifications you’ve earned to further your hospitality career. Even if special credentials aren’t a requirement, they can help you stand out from other applicants.

Suppose you’re applying for a front-desk receptionist position, and you’ve never done that job before. A certificate proving your knowledge of Microsoft software shows you’re familiar with common computer programs that may be used in the hotel’s office environment. Or, if you’re going after a management role, credentials such as Certified Hospital Manager can help you prove your abilities.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Month and Year]
• Bachelor of Science (BS) in Hospitality Management, University of Central Florida, Tampa, FL | June 2012

Certifications

• [Certification Name], [Awarding Organization], [Completion Year]
• Certified in Hotel Revenue Management, Cornell University, 2009
• First Aid and CPR, 2020

4. List key skills and proficiencies for hospitality hotel

If you want your resume to perform well in applicant tracking systems (ATS), incorporate keywords into your document. These software programs look for relevant terms and phrases, filtering through the dozens of resumes received for each position. After studying a job posting, incorporate language from the job description throughout the profile, professional experience, and skills sections. Here’s a list of common keywords you may come across in your search for a hotel position:

How To Pick the Best Hospitality Resume Template

As you search for a template, consider how you can make your resume as easy as possible for hiring managers to read. Remember, the goal of your template is not to attract attention with vibrant colors and graphics. All it needs to do is outline your professional history in a clear, coherent manner. Look for minimalistic designs with simple formatting to keep your writing clean and uncluttered.

Hospitality Text-Only Resume Templates and Examples

Kaya Morris (123) 456-7890 [email protected] 432 Address Road, Phoenix, AZ 09876

• Creative Problem-Solving
• Customer Relations & Service
• Efficiency Improvement
• Task Prioritization
• Team Collaboration
• Time Management

Professional Experience

Call Center Representative, Cox Enterprises, Phoenix, AZ | January 2017 to June 2019

• Clarified customers’ needs and recommended appropriate products and services
• Resolved queries and complaints by phone and email, and facilitated product returns as needed
• Achieved 100%+ of ambitious sales goals

First Aid and CPR | 2020

Associate of Applied Science in Hospitality & Hotel Management, Scottsdale Community College, Scottsdale, AZ | 2019

Allan Gibson (345) 678-9012 [email protected] 654 My Road, Indianapolis, IN 32109

Night Auditor, White Lodging, Indianapolis, IN | June 2015 to September 2018

• Maintained accurate revenue and statistics records, and cashed up at end of each shift
• Promptly and accurately completed gross revenue reports
• Organized and cleaned the front desk area for the morning shift
• Scrutinized records for discrepancies, and reported any concerns to management

Associate of Science in Hospitality Administration, Ivy Tech Community College, Indianapolis, IN | 2015

• Bookkeeping & Data Entry
• Hotel Safety & Security
• Microsoft Office Suite

David Harrison (123) 456-7890 [email protected] 66 Grasslands Road, Tampa, FL 33674

Confident hospitality worker with 12 years of hotelier experience and a degree in Hospitality Management. Proven ability to run a hotel front desk, manage online booking systems, and oversee management of 5-star residences. Skilled at improving both customer satisfaction and team efficiency.

Hotel Manager, Grand Hyatt Tampa Bay, Tampa, FL | March 2015 to Present

• Address and resolve customer questions and concerns at this 250-room complex
• Collaborate with sales and marketing team to ensure a holistic approach to running the hotel
• Oversee a staff of 150, including desk clerks, cleaners, and lawn maintenance crew
• Developed a deals initiative that increased winter season profits by 15%

Hotel Deputy Manager, Seminole Hard Rock Hotel, Tampa, FL | September 2011 to February 2015

• Maintained and updated the online CRM system
• Interviewed potential new hires to help build a high-performing team
• Developed forecasts and reports
• Created a customer retention plan that increased repeat business by 25%

Front Desk Host, JW Marriott Tampa, Tampa, FL | March 2009 to August 2011

• Answered all incoming calls and emails
• Managed restaurant reservations
• Filed incident reports as needed

Bachelor of Science (BS) in Hospitality Management, University of Central Florida, Tampa, FL

• Complex Problem-Solving
• Cross-Functional Collaboration
• Customer Service & Communications
• Process Redesign & Improvement
• Task Prioritization & Sequencing

Professional Development

Certified in Hotel Revenue Management, Cornell University | 2009

Frequently Asked Questions: Hospitality Resume Examples and Advice

What are common action verbs for hospitality resumes -.

If you’re running into roadblocks as you write your resume, use action verbs. These powerful words liven up your writing, especially in the professional experience section. Begin each bullet point with an action verb to illustrate your accomplishments and engage the reader.

The following list will help you mix up the verbs on your hotel hospitality resume:

How do you align your resume with a hospitality job description? -

Although employment for front desk clerks is expected to decline over the next decade, the Bureau of Labor Statistics forecasts that jobs for lodging managers will increase by 7% between 2022 and 2032. As the industry bounces back from the COVID-19 pandemic, demand for hospitality workers is rising, but you’ll need to stand out to work at the best hotels.

If you can align your resume with the job description, you’ll increase your chances of connecting with the hiring manager and differentiating yourself from the competition. Know exactly what a hotel is looking for and highlight the skills, experience, and qualifications required for the role.

For example, imagine a hotel needs a manager specializing in event and conference management. From corporate conferences to elegant weddings, emphasize your understanding of guest expectations. Show you have a history of delivering unforgettable gatherings with your team of hospitality professionals.

What is the best hospitality resume format? -

For hospitality resumes, the best format is either combination or reverse chronological. If you have a strong professional background and track record of employment, a chronological format would serve you well. You can show off your career progression and round off your resume with skills and education.

On the other hand, if you’d rather highlight your abilities and training at the top of your document, go with the combination format. This resume type is especially helpful for entry-level hospitality professionals.

Boost your chances of landing an interview by submitting a cover letter with your application. To make the biggest impact with your letter, customize the document for each job you apply for. Learn how to do this with our comprehensive cover letter guide . Check out our cover letter guides for front desk hospitality and operations managers for more examples of related occupations.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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• • Formulated a comprehensive customer success strategy, leading to a 25% improvement in member retention year-over-year
• • Managed customer feedback processing through a team of analysts, which led to a 15% increase in positive member feedback
• • Revamped the club's onboarding process, contributing to a 30% rise in new member satisfaction scores
• • Initiated a Net Promoter Score improvement plan that boosted scores from 70 to 85 within a fiscal year
• • Spearheaded a cross-departmental initiative to integrate member feedback into service offerings, enhancing overall service customization
• • Led a workforce of over 30 hospitality associates, achieving a record-high employee satisfaction rate of 90%
• • Crafted and executed retention campaigns, leading to a decrease in member churn by 20% within one year
• • Pioneered a member engagement program that saw a 40% increase in club activity participation
• • Collaborated with Marketing and Operations to roll out targeted promotions, resulting in a 15% uplift in membership sales
• • Implemented feedback loops with club members to inform service enhancements, resulting in higher-quality offerings
• • Managed a quarterly member satisfaction survey, deriving actionable insights that informed strategic decisions
• • Oversaw the daily operations of the guest services team, enhancing customer service protocols
• • Improved guest satisfaction ratings by 10% through targeted training and development programs
• • Developed partnerships with local businesses to offer exclusive member benefits, increasing engagement
• • Coordinated with the events team to organize monthly health and wellness workshops for members

5 Hospitality Manager Resume Examples & Guide for 2024

Your hospitality manager resume must highlight exceptional organizational skills. It's not just about managing spaces; it's about orchestrating experiences. Showcase your proven ability to lead diverse teams with a positive approach. Employers seek leaders who thrive in dynamic, service-centered environments.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a hospitality manager, striking a balance between showcasing your customer service prowess and operational management experience can be a key challenge on your resume. Our guide provides tailored strategies to help you highlight both aspects efficiently, giving you the edge you need to stand out in the job market.

• Sample industry-leading professional resumes for inspiration and hospitality manager resume-writing know-how.
• Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
• Write various resume sections to ensure you meet at least 95% of all job requirements.
• Balance your hospitality manager technical expertise with personality to stand out amongst candidates.

If the hospitality manager resume isn't the right one for you, take a look at other related guides we have:

• Food Service Manager Resume Example
• McDonalds Resume Example
• Head Bartender Resume Example
• Restaurant Server Resume Example
• Barback Resume Example
• Baker Resume Example
• Restaurant Manager Resume Example
• Restaurant Operations Manager Resume Example
• Restaurant General Manager Resume Example
• Food and Beverage Manager Resume Example

Formatting the layout of your hospitality manager resume: design, length, and more

• If you have plenty of experience, you'd like to showcase, invest in the reverse-chronological resume format . This format focuses on your latest experience items and skills you've learned during your relevant (and recent) jobs.
• Don't go over the two-page limit, when creating your professional hospitality manager resume. Curate within it mainly experience and skills that are relevant to the job.
• Make sure your hospitality manager resume header includes all of your valid contact information. You could also opt to display your professional portfolio or LinkedIn profile.
• Submit or send out your hospitality manager resume as a PDF, so you won't lose its layout and design.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

List your educational qualifications and certifications in reverse chronological order.

Traditional sections, appreciated by recruiters, for your hospitality manager resume:

• Clear and concise header with relevant links and contact details
• Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the hospitality manager role
• Experience that goes into the nuts and bolts of your professional qualifications and success
• Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
• Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

• Proven track record in guest service excellence and complaint resolution
• Strong leadership skills and experience in team management
• Financial acumen with experience in budgeting, forecasting, and profit and loss management
• Knowledge of industry-relevant software and technologies (e.g., PMS, POS, CRM platforms)
• Understanding of health and safety regulations specific to the hospitality industry

Quick guide to your hospitality manager resume experience section

After deciding on the format of your resume, it's time to organize your experience within the dedicated section.

It's common for hospitality manager professionals to be confused in this part of the process, as they may have too much or little expertise.

Follow the general rules of thumb to be successful when writing this part of your resume:

• The perfect number of bullets you should have under each experience item is no more than six;
• Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
• List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
• Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
• Integrate valuable keywords from the job advert in the form of achievements under each role you list.

If you're on the search for further advice on how to write your hospitality manager experience section, get some ideas from real-world professional resumes:

• Led a team of 25 staff members at an upscale 200-room resort, creating staff schedules, managing shifts, and ensuring a premium guest experience.
• Implemented a customer relationship management strategy that enhanced guest retention by 18%, through personalized service and exceptional care.
• Oversaw the successful host of 120+ events including weddings and conferences, consistently receiving guest satisfaction rates above 96%
• Managed daily operations in a boutique hotel with 80 rooms, increasing overall occupancy rate from 65% to 85% within the first year.
• Established a successful partnership with local tour agencies that resulted in a 30% increase in the annual number of hotel bookings.
• Developed a staff training program focusing on customer service excellence, which reduced turnover by 22% and improved service delivery.
• Pioneered the adoption of innovative hospitality software to streamline operations, leading to a reduction in operational costs by 12%.
• Conducted meticulous market analysis to revamp the service offerings, contributing to a remarkable 25% growth in yearly revenue.
• Launched a comprehensive employee engagement program that heightened team morale and productivity, as reflected in guest service scores.
• Redesigned the guest feedback system to capture more actionable insights, which informed service improvements that led to a 20% increase in return visitors.
• Managed vendor relationships and negotiations, saving the company an average of $50,000 annually on supply costs.
• Enhanced staff performance through a dynamic leadership approach, which was critical in receiving the 'Hotel of the Year' regional award in 2015.
• Coordinated with the culinary team to revamp the menu, leading to a 35% increase in restaurant sales and enhancing the dining experience.
• Led the digital transformation project for guest services, introducing online check-in/out processes that significantly improved efficiency.
• Collaborated with the marketing department to curate special package deals, boosting off-season occupancy by 40%.
• Developed a multi-channel marketing strategy that expanded the hotel's visibility, resulting in a 50% boost in webpage traffic and a 15% increase in direct bookings.
• Directed the renovation of hotel facilities, minimizing disruptions to guests and completing the project 20% under budget while enhancing the property's value.
• Coached and developed a high-performing team with a focus on achieving exceptional service standards, which drove our TripAdvisor rating up by 2 points.
• Identified and captured key business opportunities to develop a VIP guest program that led to a loyal client base and an increase in annual revenue by $1M.
• Implemented cost-control measures that reduced operational expenses by 17%, without compromising the quality of services provided to guests.
• Negotiated and secured lucrative corporate contracts, which accounted for a 60% increase in business traveler stays.
• Streamlined F&B operations across all hotel restaurants, yielding a customer satisfaction score improvement from 75% to 90%
• Directed a task force to improve interdepartmental communication which decreased guest complaints by 30% and enhanced overall operational efficiency.
• Formulated a sustainability initiative that cut energy costs by 10% and established the hotel as an eco-friendly operation within the community.

Quantifying impact on your resume

• Highlight the percentage increase in customer satisfaction scores during your tenure, demonstrating a direct impact on guest experience.
• Include the exact number of staff members you have supervised, showing your capacity for team leadership and management.
• Specify the amount by which you reduced operational costs, indicating your ability to optimize resources efficiently.
• Illustrate the growth in revenue you helped achieve, highlighting your contribution to the bottom line.
• Mention the number of training programs you implemented, demonstrating your commitment to staff development and performance improvement.
• Detail the increase in online review ratings under your management, showcasing your impact on the establishment's reputation.
• Quantify the decrease in employee turnover rates, reflecting your effectiveness in team retention and morale building.
• State the number of successful promotional events or marketing campaigns you executed, showing your expertise in driving sales and customer engagement.

Action verbs for your hospitality manager resume

Four quick steps for candidates with no resume experience

Those with less or no relevant experience could also make a good impression on recruiters by:

• Taking the time to actually understand what matters most to the role and featuring this within key sections of their resume
• Investing resume space into defining what makes them a valuable candidate with transferrable skills and personality
• Using the resume objective to showcase their personal vision for growth within the company
• Heavily featuring their technical alignment with relevant certifications, education, and skills.

Remember that your resume is about aligning your profile to that of the ideal candidate.

The more prominently you can demonstrate how you answer job requirements, the more likely you'd be called in for an interview.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• How To Include Your Relevant Coursework On A Resume

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

In-demand hard skills and soft skills for your hospitality manager resume

A vital element for any hospitality manager resume is the presentation of your skill set.

Recruiters always take the time to assess your:

• Technological proficiency or hard skills - which software and technologies can you use and at what level?
• People/personal or soft skills - how apt are you at communicating your ideas across effectively? Are you resilient to change?

The ideal candidate presents the perfect balance of hard skills and soft skills all through the resume, but more particular within a dedicated skills section.

Building your hospitality manager skills section, you should:

• List up to six skills that answer the requirements and are unique to your expertise.
• Include a soft skill (or two) that defines you as a person and professional - perhaps looking back on feedback you've received from previous managers, etc.
• Create up to two skills sections that are organized based on the types of skills you list (e.g. "technical skills", "soft skills", "hospitality manager skills", etc.).
• If you happen to have technical certifications that are vital to the industry and really impressive, include their names within your skills section.

At times, it really is frustrating to think back on all the skills you possess and discover the best way to communicate them across.

We understand this challenge - that's why we've prepared two lists (of hard skills and soft skills) to help you build your next resume, quicker and more efficiently:

Top skills for your hospitality manager resume:

Budget management

Customer service

Event planning

Inventory control

Food and beverage knowledge

Staff training and development

Marketing and promotions

Safety and hygiene regulations

Revenue management

Hospitality software proficiency

Communication

Problem-solving

Time management

Attention to detail

Adaptability

Interpersonal skills

Customer-oriented approach

Stress management

Showcase any ongoing or recent educational efforts to stay updated in your field.

How to include your education and certifications on your resume

We're taking you back to your college days with this part of our guide, but including your relevant higher education is quite important for your resume.

Your degree shows recruiters your dedication to the industry, your recent and relevant know-how, and some form of experience in the field.

Your hospitality manager resume education should:

• Include your applicable degrees, college (-s) you've graduated from, as well as start and end dates of your higher education;
• Skip your high school diploma. If you still haven't graduated with your degree, list that your higher education is ongoing ;
• Feature any postgraduate diplomas in your resume header or summary - this is the perfect space to spotlight your relevant MBA degree ;
• Showcase any relevant coursework , if you happen to have less professional experience and think this would support your case in being the best candidate for the role.

As far as your job-specific certificates are concerned - choose up to several of the most recent ones that match the job profile, and include them in a dedicated section.

We've saved you some time by selecting the most prominent industry certificates below.

The top 5 certifications for your hospitality manager resume:

• Certified Hospitality Manager (CHM) - American Hotel & Lodging Educational Institute (AHLEI)
• Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute (AHLEI)
• Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute (AHLEI)
• Certified Hospitality Educator (CHE) - American Hotel & Lodging Educational Institute (AHLEI)
• Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation (NRAEF)

Mention specific courses or projects that are pertinent to the job you're applying for.

• How to Put Cum Laude on Your Resume
• Perfecting the Education Section on Your Resume

Choosing between a hospitality manager resume summary or objective

Many may argue that, in recent times, the hospitality manager resume summary or objective has become completely obsolete.

But the reality is different as both of these resume sections provide you with an opportunity to :

• integrate hospitality manager-vital keywords
• showcase your accomplishments
• answer why you're applying for this particular role.

The difference (between the summary and the objective) is that the:

• Resume objective puts your career goals in a more prominent position.
• Resume summary focuses more on career milestones.

We recommend you select the summary if you happen to have plenty of experience you'd like to spotlight from the very start of your hospitality manager resume.

Meanwhile, the objective is ideal for those candidates who'd like to further prove their suitability for the role with their goals and soft skills.

We've featured some industry professional hospitality manager resume samples to the best resume summary and objective structures:

Resume summaries for a hospitality manager job

• Dedicated hospitality professional with 8 years of progressive leadership experience in a luxury resort environment, adept at elevating guest experiences while optimizing operational efficiency. Proven track record in boosting customer satisfaction scores by 20% through strategic planning and staff training initiatives. Key skills include revenue management, event planning, and fluency in three languages.
• Seasoned marketing executive transitioning to hospitality management, with over a decade of expertise in building robust sales strategies and driving customer engagement in the retail sector. Seeking to leverage extensive team leadership abilities and a passion for service excellence to drive meaningful guest interactions and business growth in a dynamic hotel setting.
• Accomplished financial analyst with a strong background in portfolio management, entering the hospitality industry to bring analytical acumen and a strategic mindset to hotel operations management. Exceptional at managing budgets and financial planning, eager to apply fiscal discipline to maximize profitability and ensure outstanding guest experiences.
• Motivated individual with a passion for customer service excellence, poised to bring a fresh perspective to the hospitality industry despite a lack of direct experience in the field. A quick learner with strong interpersonal and conflict resolution skills, eager to contribute to a team that prides itself on creating memorable guest experiences.
• As a recent hospitality graduate, I am eager to apply my comprehensive knowledge of hotel administration, event coordination, and hospitality best practices obtained through rigorous academic training and hands-on internships at high-end establishments, with the goal of nurturing a career in hotel management and contributing to the success of a prestigious property.
• Dynamic leader with over 7 years of high-volume, upscale restaurant management experience, ready to transition into the broader world of hospitality management. Expertise in creating memorable dining experiences, developing innovative menus, and leading cross-functional teams poised to excel in hotel operations to drive both guest satisfaction and profitability.

Beyond your hospitality manager resume basics - extra sections

Ensure your hospitality manager resume stands out from the crowd by spicing it up with a couple of supplementary sections that showcase your:

• Prizes - as a special nod to what matters most in the field;
• Projects - ones that would really further support your application;
• Hobbies - include only if you think they'd further your chances at landing the role with personality
• Community impact - to hint at the causes you care about.

Key takeaways

We've reached the end of our hospitality manager resume guide and hope this information has been useful. As a summary of our key points:

• Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your hospitality manager resume by presenting tangible metrics of success;
• Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
• Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
• Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.

Looking to build your own Hospitality Manager resume?

• Resume Examples

Can You Count Internships as Work Experience? Yes, and here's why.

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• Hospitality Management Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hospitality Management Resumes:

• Develop and implement strategies to increase customer satisfaction and loyalty
• Create and manage budgets for hospitality operations
• Develop and implement marketing and promotional campaigns
• Monitor and analyze customer feedback and trends
• Manage staff recruitment, training, and development
• Oversee the day-to-day operations of the hospitality business
• Develop and maintain relationships with vendors and suppliers
• Monitor and analyze financial performance of hospitality operations
• Ensure compliance with all relevant laws and regulations
• Develop and implement policies and procedures for hospitality operations
• Analyze customer data to identify opportunities for improvement

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Hospitality Management Resume Example:

• Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business and a 10% increase in customer satisfaction scores.
• Managed a team of 20 staff members, implementing a comprehensive training program that improved employee performance by 15% and reduced turnover by 20%.
• Implemented cost-saving measures, including negotiating contracts with suppliers and optimizing inventory management, resulting in a 10% reduction in operational costs.
• Developed and executed a marketing and promotional campaign that resulted in a 30% increase in bookings and a 20% increase in revenue within a six-month period.
• Implemented a performance tracking system to monitor and analyze customer feedback, leading to a 15% improvement in overall customer satisfaction scores.
• Managed a budget of $1M, effectively allocating resources and reducing expenses by 10% while maintaining high-quality service standards.
• Implemented a data-driven approach to analyze customer data and identify opportunities for improvement, resulting in a 15% increase in upselling and cross-selling revenue.
• Developed and implemented standardized policies and procedures for hospitality operations, ensuring compliance with all relevant laws and regulations.
• Established and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and reducing costs by 10%.
• Customer Relationship Management
• Team Leadership and Management
• Budget Management
• Strategic Planning and Execution
• Marketing and Promotions
• Performance Tracking and Analysis
• Data Analysis and Interpretation
• Policy Development and Implementation
• Vendor and Supplier Relationship Management
• Contract Negotiation
• Inventory Management
• Cost Reduction and Efficiency Improvement
• Compliance with Laws and Regulations
• Customer Loyalty Program Development
• Staff Training and Development
• Quality Assurance and Control
• Revenue Generation Strategies
• Upselling and Cross-selling Techniques
• Resource Allocation
• Hospitality Operations Management.

Top Skills & Keywords for Hospitality Management Resumes:

Hard skills.

• Revenue Management
• Budgeting and Financial Analysis
• Sales and Marketing Strategies
• Customer Service and Satisfaction
• Event Planning and Execution
• Food and Beverage Management
• Quality Control and Assurance
• Risk Management
• Data Analysis and Reporting

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Empathy and Customer-Centric Mindset
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Hospitality Managements:

• Implemented
• Collaborated
• Streamlined
• Coordinated
• Communicated

A Better Way to Build Your Resume

Resume FAQs for Hospitality Managements:

How long should i make my hospitality management resume, what is the best way to format a hospitality management resume, which keywords are important to highlight in a hospitality management resume, how should i write my resume if i have no experience as a hospitality management, compare your hospitality management resume to a job description:.

• Identify opportunities to further tailor your resume to the Hospitality Management job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospitality Managements:

Hospitality manager, hotel operations manager, director of restaurant operations, airbnb property manager, commercial property manager, regional property manager, residential property manager, assistant property manager.

Hotel Manager Resume Examples and Templates

This page provides you with Hotel Manager resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Hotel Manager resume.

What do Hiring Managers look for in a Hotel Manager Resume

• Hospitality Expertise: In-depth knowledge of the hospitality industry, including hotel operations, guest services, and industry trends.
• Leadership Skills: Strong leadership abilities to manage hotel staff, set service standards, and ensure a positive guest experience.
• Customer Service Focus: A commitment to providing exceptional customer service and addressing guest concerns promptly and effectively.
• Financial Acumen: Proficiency in managing budgets, revenue, and expenses to ensure the hotel's financial success.
• Problem-Solving: The capability to identify and resolve operational challenges, maintain guest satisfaction, and ensure a smooth operation.

How to Write a Hotel Manager Resume?

To write a professional Hotel Manager resume, follow these steps:

• Select the right Hotel Manager resume template.
• Write a professional summary at the top explaining your Hotel Manager’s experience and achievements.
• Follow the STAR method while writing your Hotel Manager resume’s work experience. Show what you were responsible for and what you achieved as a Hotel Manager.
• List your top Hotel Manager skills in a separate skills section.

How to Write Your Hotel Manager Resume Header?

Write the perfect Hotel Manager resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Hotel Management position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Hotel Manager resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Hotel Manager Resume Example - Header Section

Rayna 682 Fifth St. South Plainfield, NJ 07080 Marital Status: Married, email: [email protected]

• Good Hotel Manager Resume Example - Header Section

Rayna Walton, Plainfield, NJ, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Hotel Manager email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Hotel Manager Resume Summary?

Use this template to write the best Hotel Manager resume summary: Hotel Manager with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Hotel Manager Resume Experience Section?

Here’s how you can write a job winning Hotel Manager resume experience section:

• Write your Hotel Manager work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Hotel Manager work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Hotel Manager).
• Use action verbs in your bullet points.

Assistant Hotel Manager Resume Example

Assistant Hotel Manager

• Collaborating closely with the Hotel Manager to ensure the day-to-day operations run smoothly.
• Serving as the main point of contact for all service providers, such as Housekeeping and maintenance, while monitoring stock levels and costs. Overseeing inventories as per guidelines and assisting in the preparation of monthly closings.
• Ensuring the implementation, execution, and enhancement of AMX quality standards, while adhering to provided guidelines.
• Holding responsibility for the Front Office team, including recruitment and team member development, in partnership with the Human Resources department.
• Motivating staff, creating a pleasant and safe work environment, and fostering effective teamwork within the team.
• Leading regular individual and team meetings, promoting skill and knowledge development through training and on-the-job exchanges.
• Ensuring that all work equipment is maintained in good condition and that the necessary information is readily available.

Hotel Manager Asisstant Resume Example

Hotel Manager Asisstant

• Ensure effective task planning and distribution among all employees at your establishment.
• Conduct regular checks on tasks performed by department heads and all employees, including maintenance, cleanliness, reservations, and customer service.
• Ensure compliance with reception and cleanliness standards for the establishment's category, as well as adherence to the standards of the affiliated brand, and provide excellent customer management.
• Actively address reservations identified in periodic reports from the control office, reservations issued by the police headquarters during safety commissions, and any other actions related to compliance.
• Perform minor repairs when possible; otherwise, arrange for service providers to address maintenance issues.
• Manage the preparation and execution of various quality controls related to the establishment's operations.
• Facilitate internal meetings and maintain communication with customers.
• Lead recruitment efforts, provide training, motivate, supervise, offer guidance, and promote the development of your team.
• Conduct semi-annual and annual assessment interviews with your direct employees, set objectives, and support them in achieving their professional goals.
• Oversee the welcoming and integration of new staff members.

Hotel Manager Resume Example

Hotel Manager

• Collaborated with all Head of Departments to oversee various aspects of hotel management.
• Managed and provided training to the Front Office Staff, ensuring their competence and professionalism.
• Ensured the delivery of exceptional and friendly guest services.
• Implemented standard operating procedures in alignment with brand standards and legal requirements.
• Enhanced and streamlined communication processes between the Front Office and other hotel departments.
• Strategically adjusted room rates to optimize revenue per available room and implemented effective upselling programs.
• Addressed maintenance issues, staff shortages, equipment needs, and oversaw renovation projects.
• Maintained 24-hour availability for on-call support to address urgent problems and emergencies.
• Took overall responsibility for managing the hotel's operations, ensuring its smooth and efficient functioning.
• Overseeing all aspects of hotel operations, including sales and marketing.
• Implemented a balanced scorecard approach to long-term strategic planning.
• Provided strategic and operational support and mentoring to Heads of Departments (HODs).
• Successfully promoted two internal staff members to HOD positions.
• Fostered a culture of customer service excellence among hotel staff, leading to improved customer satisfaction scores.

Hotel Manager Assistant Resume Example

Hotel Manager Assistant

• Developed and retained expertise in customer service.
• Acquired reservation management skills.
• Enhanced my understanding of sales techniques and marketing strategies.
• Developed creative problem-solving abilities.
• Assisted the general manager during periods of increased autonomy and accountability.
• Improved my oral and written communication skills through interactions with clients and guests.
• Gained experience in report writing, including detailed descriptions for the HR department.
• Assisted the hotel manager in overseeing daily operations.
• Engaged with customers to resolve issues and address concerns using lean management techniques.
• Developed an understanding of regulatory and industry standards related to construction and safety.
• Recruited, trained, and supervised staff members.
• Managed budgets and financial records.
• Planned maintenance work, events, and room bookings.
• Addressed customer complaints and queries.
• Promoted and marketed the business.
• Ensured compliance with health and safety legislation and licensing laws.
• Managed procurement activities, including buying, supplier management, and price negotiations.
• Monitored safety and regulatory compliance.
• Planned and supervised employees.
• Developed relationships with regular customers to promote top customer service standards.
• Set up hotel operations, including staff training, procurement, and room inspection. Coordinated with contractors and suppliers to meet the opening date.
• Successfully completed Critical Path items for all departments.
• Responsible for maximizing revenues and achieving budgeted EBITDA.
• Prepared property budget and forecasts.
• Set goals, conducted competitive surveys, managed reservations, and compiled reports.
• Conducted coaching and counseling sessions, performance evaluations, and prepared documentation for performance improvement plans and disciplinary actions.
• Prioritized guest satisfaction and ensured hotel and guest safety and security.
• Implemented preventive maintenance, risk management, and crisis management protocols.

Pool and Hotel Manager Resume Example

Pool and Hotel Manager

• Managed room bookings and reservations through various channels, including booking.com and phone calls.
• Worked with documents related to guest reservations and payments.
• Registered individuals and groups interested in swimming training or aqua fitness.
• Conducted cleanliness checks of rooms to ensure they met quality standards.
• Provided information to guests regarding available services and pricing.

Top Hotel Manager Resume Skills for 2023

• Hotel Operations Management
• Guest Services Management
• Revenue Management
• Staff Supervision and Training
• Hospitality Industry Knowledge
• Customer Service Excellence
• Budgeting and Financial Management
• Reservation Systems (e.g., PMS)
• Room Inventory Management
• Housekeeping and Maintenance Coordination
• Front Desk Operations
• Food and Beverage Management
• Event and Banquet Planning
• Inventory Control
• Sales and Marketing Strategies
• Online Reputation Management
• Quality Assurance and Standards Compliance
• Hospitality Software (e.g., CRS, RMS)
• Contract Negotiation and Vendor Management
• Employee Scheduling
• Staff Recruitment and Retention
• Guest Relations and Problem Resolution
• Health and Safety Compliance
• Facility Maintenance and Upkeep
• Pricing and Rate Strategies
• Concierge Services
• Employee Training and Development
• Marketing Campaigns and Promotions
• Social Media and Online Presence
• Customer Feedback Analysis
• Revenue Forecasting
• Performance Metrics and KPIs
• Energy Efficiency Initiatives
• Property Inspections
• Staff Motivation and Recognition
• Crisis Management and Response
• Event Coordination and Planning
• Food Safety and Hygiene
• Sustainable Practices
• Menu Development and Pricing
• Multilingual Communication
• Hotel Security Protocols
• Market Research and Competitor Analysis
• Public Relations
• Customer Loyalty Programs
• Restaurant and Bar Operations
• Property Renovation and Refurbishment
• Accessibility Compliance
• Customer Surveys and Feedback
• Cultural Competence

How Long Should my Hotel Manager Resume be?

Your Hotel Manager resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Hotel Manager, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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Hospitality Management Resume Sample

Home » Resume Samples » Hospitality Management Resume Sample

Are you a Hospitality Management by profession and looking for an exciting career? We have good news for you! use our professional Hospitality Management Resume Sample . You don’t have to start writing from scratch. Just click “ Edit Resume ” and modify it with your details. Update the template fonts and colors have the best chance of landing your dream job. Find more resume samples .

Martin Hospitality Management

As an outstanding hospitality student and customer service enthusiast. I have always feel drawn to providing service to people. I am determined to learn more and developed myself in this field. I would like to broaden my horizons and gain insights on hospitality industry and it’s dynamic better. I am seeking a challenging but rewarding internship where I can serve and giving services to others while doing my job, making every day a meaningful one, and also improving myself at the same time.

• Leadership skill
• Multitasking
• Customer Service, Service-minded, Flexible, and Open-minded
• Strong Interpersonal Skills and Good Communication
• Attention to Detail
• Motivational
• Keynote, MS Office, Powerpoint, Photoscape

Work Experience 

Staff Member Smart Land Hotel

• Being a staff member for organizing AMATA Taipei Smart City Launching Ceremony.
• To be in charge of contacting and coordinating with Taiwanese speakers at AMATA Taipei Smart City Launching Ceremony.
• To be responsible for the registration process before, during, and after the event.
• Assisting with setting up and decorating the event at Amata City, as well as checking the overall readiness of the event.

Supervisor Evergreen Resort

• To be responsible for contacting and coordinating with event organizers, food vendors, suppliers, and attendees before, during, and after the Wonderfruit Festival 2019 for 6 days.
• Assisting with the registration process during the festival and supervise other staff.
• To be in charge of managing and checking the overall readiness of the registration process, including POS devices and access control areas.

Staff Member Event Pop Co., Ltd.

• To be in charge of managing area and registration process before, during, and after 808 Festival 2019 for 3 days.
• To supervise other staff in the registration process.

MLN Exhibitor Sunrise Hotel

• To be responsible for organizing Vision Thai Booth and coordinating with Taiwanese exhibitors at Asean Smart Cities Network Conference and Exhibition 2019.
• To be responsible for the registration process before and after the conference.

Student Intern Green Court Hotel And Training Center

• Intensive training during the course of 3 months in 4 departments such as Front Office, Kitchen, Housekeeping, and Food and Beverages, with 3 weeks each for one rotation.
• Real-life working experiences and interactions with the real guests, emphasizing on teamwork and hospitality management. As well as cross-functional or departmental cooperation to provide excellent service to guests.
• Table manners and banquet arrangement training.
• Food safety and hygiene training, food tasting exam, and learning basic cocktail making.
• Successful in up-selling to the target of 100,000 THB ($3,200) during the Front Office department and 30,000 THB ($970) in the Food and Beverages department.

International Hospitality Management University of Pennsylvania

Cumulative GPA: 3.43

Taken Courses:

• Management and Organization Behavior
• International Service Quality Management
• Sustainable Development for Hospitality and Tourism Industry
• Event Management
• Human Resources Management and Development
• Marketing and Sales for Hospitality Industry

Clubs and Activities

• Member of Dog Lover and Art Club.
• Joining MUSIC Welcoming Unity Camp and Freshmen Committee Election.
• Assisting in Mini-Open House for parents and applicants.

High School Diploma Yale University

• Graduated with a GPA of 3.50 majoring in International Business.
• School golfer and a part of the marching band.
• Joining drama class and participating in school drama.

Career Expert Tips:

• Always make sure you choose the perfect resume format to suit your professional experience.
• Ensure that you know how to write a resume in a way that highlights your competencies.
• Check the expert curated popular good CV and resume examples

Hospitality Management Resume with Writing Guide

One of the most important factors to consider when you find a new job is your resume. If you don’t have one yet, this blog will help you put together the perfect hospitality management resume that will stand out and be noticed by employers.

Using the instructional guide, we’ll cover tips on how to customize your resume for different careers, as well as advice from industry professionals on what they look for in a candidate. There are also some examples included at the end of the article.

The first step is to make sure that you have a great resume that highlights all of your skills and experience in a way that is appealing to employers. Your resume will be what gets you noticed, so make sure you don’t neglect it just because it’s easier and quicker to just copy someone else’s and fill in some information about yourself.

There are some great templates for this on the internet, but this article will provide a few tips and guidelines that you can follow when putting together your own resume.

If you’re not sure where to start, start with an overview of yourself and your skills in the bullet points at the top of the resume. There is more information about each section than what will fit on one page, so don’t make things too difficult by having to read everything including industry-specific acronyms or job titles.

Hospitality Management Resume Writing Guide:

• Details about yourself Put your skills in bullet points at the top of the page. It’s easy to overlook these when you’re writing, so make sure to include a lot of details, about yourself and how you can fill the job. Even if you don’t have a degree, or research experience in the industry, it’s a good idea to highlight all of your work experience with a bulleted list as well.
• Education First, put your most recent degree or diploma at the top of the list, along with any specialized fields of study you had. Next, list all of your other education and experience in order from most recent to your earliest training. If you have a certificate from something like hospitality management school, put it at the bottom but still consider it for that top spot if it’s relevant to the job for which you’re applying.
• Skills and Interests This section could include information like volunteer work, workshops you’ve attended or other interests that you have that can be transferred over to the job in some way. It might also be a good place to include your ability to speak other languages if this is relevant to the job.
• Awards and Honors List any awards or honors in this section, including conferences that you were a speaker at, or competitions that you won. You can also include your training certificates in here too.
• Professional Experience Give the duration of employment for each of your jobs, starting with the most recent first. List your job title(s) and then a bullet point list of the different responsibilities that are relevant to the position you’re applying for with other skills that you have.

List of Typical Responsibilities For a Hospitality Management Resume:

• Hospitality Management Resume: A resume that demonstrates your achievements in the hospitality industry. Hospitality professions include but are not limited to: Hotels, Restaurants, Airports, Cruise Lines and Tour Groups.
• Bachelor’s degree in Hospitality or related field with at least one year of experience in attracting and retaining high quality employees.
• Experience as a top performer on the job also includes:  –  Problem solving skills to develop relationships with corporate clients.  –  Ability to just about double sales in any promotion.  –  Negotiation skills to coordinate and facilitate logistics between corporate clients, vendors, and investors.
• GED or High School Diploma with at least 2 years of experience in a management position.
• Professional, Education and/or Health/Life Insurance, Disability Insurance, 401K Retirement Plan.
• Two to four year advanced degree in hotel security, food & beverage management or related field.
• Strong computer skills including Word, Excel and Outlook combined with strong communication skills (verbal and written).
• Possess an open line of communication from the top to the bottom of the company or organization.

Top 10 Must-have Hospitality Management Skills:

• Be a Team Player You’ll be working with a group of people, and the work likely involves teamwork.
• Perfect Your Speaking Skills Active listening skills are almost as important as actively presenting your ideas to others.
• Have a Plan! The best way to learn anything is to have a plan for it, and doing so can help you develop skills such as prioritizing tasks, setting long-term goals, and managing time effectively.
• Be Dynamic You’ll need to know how to call up energy when you need it, and how to let it out again later.
• Be Organized and Punctual Your time management skills will help you consistently be on time for work, but they’ll also come in handy during your everyday life.
• Be a Good Problem Solver You’re going to come across all sorts of problems at work, but if you can crack the right nuts, you may just land yourself a promotion!
• Be a Multi-tasker Whether it’s taking notes during a meeting or handling a customer’s needs while answering the phone, you’ll need to be able to do more than one thing at once.
• Be a Good Communicator This includes oral and written communication. It also involves listening, which is arguably the most important skill of all when it comes to hospitality management.
• Improve Your Public Speaking Skills Whether it’s managing a meeting, presenting a report, or going on a sales pitch, you’ll likely be speaking in front of others.
• Be Organized The details matter! You will need to know exactly where all the details are in order to complete your tasks efficiently.

Tips to write a Hospitality Management Resume Summary:

• The most important part of a resume is the summary. Use this section to highlight the three most relevant skills from your career.
• Write it in the present tense (“I prepare worksheets daily”); not past tense (“I prepared worksheets daily” ).
• Use the active voice instead of passive voice (e.g., instead of “The results were presented to the client” say “I presented the results to the client”).
• Include total years of experience and specific job titles (if applicable).”
• Use action verbs and avoid using passive language.
• Include a strong closing statement, such as: “I am available to meet with you upon request.”

Tips to write a Hospitality Management Resume Objective Statement:

• The objective is the most important section of your resume. Use this section to highlight the three most relevant skills from your career. Remember, you should be sending out cover letter requests so highlight things that make you unique or different than other candidates in your field of expertise!
• Using the active voice, write an objective statement to sell you as an employee.
• Stay away from superlatives. Instead of “I am the best in my field of expertise”, it is better to say “I have a proven track record of producing industry-leading results.”
• Use action verbs and avoid using passive language (“I create custom manuals for my clients” instead of “Manuals are created for my clients”).

Written samples and work samples can be very helpful for putting your job application materials ahead of the competition. Remember, that samples from experience are not allowed in your resume. You can only use samples from education, internships, or training.

How to write a Hospitality Management Resume with No experience:

• Don’t think about a Hospitality Management Resume if you don’t have any experience:
• Do not write a Hospitality Management Resume if you don’t have experience:
• You need to have worked in the hospitality industry to write a proper hospital management resume:
• You cannot be in the Hospitality Management Resume industry:
• You cannot write about your experience with any of the following:
• You can’t mention that you’re doing a Hospitality Management Resume if:
• You need to do all of these things you can’t mention on a Hospitality Management Resume:
• Absolutely never write about your services, skills, knowledge, or abilities on a Hospitality Management Resume:
• You can’t list any of the following on a Hospitality Management Resume:
• You also cannot talk about your experience or skills on this Hospitality Management Resume:

How to write a Hospitality Management Cover Letter:

• Identify the job that you are applying to and write a short description of the type of company or sector that you are applying to.
• With your most recent Hospitality Management roles as a guide, identify the skills that match to the job description. For any gaps that may exist between your skills and the needs of the role, devise ways in which you can make up for this (e.g., additional qualifications, new courses taken). This section should provide evidence for why you are an ideal candidate for this role.
• Prepare two or three bullet points of the reasons why you want this job. This is a very important section as this is another chance to persuade the employer to employ you.
• Identify the employer’s requirements for the role and how they match to your current skills and experience. Make sure that you address each requirement and that you are able to demonstrate why your prior roles have equipped you with these skills or qualities.

Key Takeaways:

• Hospitality management is a rapidly growing field with a lot of growth potential.
• The resume should highlight your skills and experience related to these skills.
• Be creative in your approach, but follow industry-standard rules for formatting and style.
• Prepare yourself for the interview by reviewing sample interview questions, practicing responses, and taking sample mock tests.

Check Other Great Resumes:

• DevOps Engineer Resume Sample
• Back-End Developer Resume Sample
• Procurement Manager Resume Sample
• Front-End Developer Resume Sample
• Family Physician Resume Sample
• Loan Officer Resume Sample
• Personal Banker Resume Sample
• Bank Teller Resume Sample
• Full-Stack Developer Resume Sample

More Resume Examples:

Privacy overview.

Top 18 Hotel Manager Resume Objective Examples

Updated July 18, 2023 13 min read

A resume objective is a statement of purpose that outlines your career goals and how you plan to achieve them. When writing a resume objective for a hotel manager position, it is important to show the employer that you have the qualifications and experience necessary to lead a successful hotel. Begin by emphasizing your relevant skills such as customer service, organization, and problem solving. Then, provide examples of how you have used these skills in previous positions. For example, “I have successfully managed teams of up to 20 people in my previous hospitality roles and am confident I can do the same as Hotel Manager” or “My extensive experience in customer service has enabled me to recognize guest needs and provide exceptional service.” Finally, be sure to focus on what you can bring to the position and how you will contribute to the success of the hotel.

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Top 18 Hotel Manager Resume Objective Samples

• To obtain a position as a Hotel Manager utilizing my expertise in hospitality operations, customer service, and team leadership.
• Seeking a Hotel Manager role to utilize my experience in providing exceptional guest services and managing daily hotel operations.
• To use my extensive knowledge of the hospitality industry to manage all aspects of hotel operations as a Hotel Manager.
• To leverage my experience in customer service and staff management to provide an outstanding guest experience as a Hotel Manager.
• To apply my skills in budgeting, financial forecasting, and personnel management as a Hotel Manager.
• Looking for an opportunity to use my strong organizational skills and problem-solving abilities to ensure successful hotel operations as a Hotel Manager.
• Seeking a position as a Hotel Manager where I can use my experience in leading teams and developing strategies for increasing revenue.
• To contribute to the success of the organization by using my knowledge of customer service standards and operational procedures as a Hotel Manager.
• Seeking an opportunity to employ my excellent communication skills, attention to detail, and understanding of the hospitality industry as a Hotel Manager.
• To utilize my expertise in hospitality management, customer service delivery, and team building as a Hotel Manager.
• Aiming for the role of Hotel Manager where I can apply my knowledge of booking systems, housekeeping protocols, and safety regulations.
• To bring excellence in hospitality services by using my proficiency in budgeting, marketing initiatives, and staff development as a Hotel Manager.
• Looking for an opportunity to use my ability to develop effective strategies for improving guest satisfaction levels while managing all aspects of hotel operations as a Hotel Manager.
• Applying for the position of Hotel Manager with the goal of leveraging strong interpersonal skills and problem-solving abilities to ensure smooth hotel operations.
• Aiming at becoming part of your team by utilizing knowledge from prior experiences with customer service delivery standards and operational procedures as a Hotel Manager.
• Searching for an opportunity to use my expertise in managing large teams while ensuring compliance with safety regulations and quality assurance standards as a Hotel Manager.
• Looking forward to applying proven leadership capabilities combined with excellent organizational skills towards achieving success within the organization's goals through effective hotel management practices as a Hotel Manager.
• Seeking an opportunity to work with your esteemed organization by utilizing extensive knowledge gained from previous experiences with budgeting processes, marketing strategies, staff development plans while managing all aspects of hotel operations efficiently as a Hotel Manager

How to Write a Hotel Manager Resume Objective

A hotel manager resume objective is an important part of creating a successful job application. It should be tailored to the specific job opening and provide insight into your skills, qualifications, and experience that are relevant to the job. Crafting a strong resume objective can help you stand out among other applicants and increase your chances of landing an interview.

When writing a hotel manager resume objective, begin by researching the company’s mission statement, values, and goals. Doing this will help you understand what qualities they are looking for in their ideal candidate. Next, focus on highlighting your most relevant skills and experiences that match up with the job description. This could include anything from customer service experience to knowledge of hospitality software programs. You should also showcase any special certifications or training that you have received related to hotel management. Finally, make sure to emphasize how you can contribute to the company’s success by including measurable results whenever possible.

Keep in mind that an effective hotel manager resume objective should be concise yet informative. Aim for no more than two sentences as any longer than that can overwhelm recruiters and cause them to lose interest in reading your application materials. Additionally, avoid generic phrases such as “hardworking” or “detail-oriented” – instead use specific examples of accomplishments or successes that demonstrate these traits.

By following these tips when crafting your hotel manager resume objective, you will be able to create a powerful introduction that will leave recruiters wanting more!

Related : What does a Hotel Manager do?

Key Skills to Highlight in Your Hotel Manager Resume Objective

When crafting your hotel manager resume, it's crucial to emphasize key skills in your objective statement. This section is the first thing potential employers read, so it should succinctly highlight your most relevant abilities and experiences. By focusing on specific skills that align with the hotel manager position, you can quickly grab attention and demonstrate your suitability for the role. The following are some key skills to consider when writing your hotel manager resume objective.

1. Leadership

A Hotel Manager needs strong leadership skills to effectively manage and coordinate hotel staff, oversee operations, and ensure a high level of guest satisfaction. This skill is crucial for a resume objective as it demonstrates the ability to guide teams towards achieving the hotel's goals and objectives. It also indicates the capacity to make strategic decisions, resolve conflicts, and motivate employees, all of which contribute to a successful hotel operation.

2. Communication

A hotel manager needs strong communication skills to effectively coordinate with staff, interact with guests, and liaise with vendors or other external parties. This skill is crucial in ensuring smooth operations, resolving conflicts, providing excellent customer service, and maintaining a positive work environment. Including this skill in a resume objective can highlight the candidate's ability to successfully manage all aspects of hotel operations and meet customer satisfaction goals.

3. Problem-solving

A Hotel Manager often encounters various challenges and issues related to guest services, staff management, hotel maintenance, and financial management. Having strong problem-solving skills allows them to quickly identify problems and develop effective solutions. This ensures smooth operations, high guest satisfaction rates, and efficient use of resources. Therefore, this skill is crucial in achieving the objective of managing a hotel successfully and should be highlighted in a resume.

4. Time-management

A hotel manager is responsible for overseeing all operations and departments within a hotel. This includes managing staff, handling budgets, maintaining inventory, and ensuring guest satisfaction. Time-management is crucial in this role as there are often multiple tasks and issues that need to be handled simultaneously. A hotel manager must be able to prioritize tasks efficiently, delegate responsibilities where necessary, and ensure that everything runs smoothly within the expected timelines. Therefore, demonstrating strong time-management skills in a resume objective can show potential employers that the candidate is capable of handling the demands of this role effectively.

5. Customer service

A hotel manager is often the first point of contact for guests and plays a significant role in shaping their overall experience. Excellent customer service skills are crucial to ensure guests feel welcome, valued, and satisfied with their stay. This skill is also necessary for handling any guest complaints or issues effectively and efficiently. Including customer service skills in a resume objective demonstrates an understanding of the importance of guest satisfaction in the hospitality industry, which can make a candidate more appealing to potential employers.

6. Budgeting

A hotel manager is responsible for the overall operations of a hotel, which includes managing its budget. They need to ensure that all departments are operating within their allocated budgets and that the hotel is profitable. This involves forecasting, planning, controlling costs, and making financial decisions. Hence, demonstrating strong budgeting skills in a resume objective can show potential employers that the candidate is capable of effectively managing resources and ensuring the financial success of the hotel.

7. Marketing

A hotel manager needs marketing skills to effectively promote the hotel's services, attract new guests, and maintain relationships with existing clients. This skill is essential in driving sales, increasing profitability, and ensuring the overall success of the hotel. In a resume objective, highlighting marketing skills can show potential employers that you have the ability to increase their customer base and improve their bottom line.

8. Conflict resolution

A hotel manager often deals with various challenges and conflicts, such as disputes between staff members, customer complaints, or issues with suppliers. Having strong conflict resolution skills demonstrates the ability to handle these situations effectively and maintain a positive environment. This skill is crucial for a resume objective as it shows potential employers that the candidate can manage and resolve issues professionally, ensuring smooth operations and high customer satisfaction levels.

9. Team-building

A hotel manager is responsible for overseeing all operations and departments within a hotel. This includes managing staff, handling budgets, and ensuring guest satisfaction. Team-building skills are essential for this role as they ensure the manager can effectively lead and motivate their team to provide excellent service. A strong team can improve efficiency, productivity, and overall performance of the hotel. Moreover, good team-building skills can also help in resolving conflicts, fostering a positive work environment and retaining employees. Therefore, highlighting this skill in a resume objective can demonstrate the candidate's capability to manage a diverse team successfully and achieve organizational goals.

10. Decision-making

A hotel manager needs to have strong decision-making skills as they are responsible for making numerous decisions on a daily basis that directly impact the operation of the hotel. These decisions can range from budgeting and financial planning, staff management, customer service issues, to marketing strategies. Therefore, highlighting this skill in a resume objective can demonstrate to potential employers that the candidate is capable of making effective and strategic decisions that will benefit the hotel's performance and reputation.

In conclusion, your hotel manager resume objective should effectively highlight the key skills that make you an exceptional candidate for the role. These skills should be tailored to meet the specific requirements of the job description while also showcasing your unique abilities and experiences. Remember, a well-crafted objective can set you apart from other applicants and capture the attention of potential employers. Therefore, it's crucial to strategically emphasize your most relevant and impressive skills in this section to increase your chances of landing the job.

Related : Hotel Manager Skills: Definition and Examples

Common Mistakes When Writing a Hotel Manager Resume Objective

Writing a resume objective for a hotel manager position is no easy task. It requires careful consideration of the job’s requirements and an understanding of how to effectively communicate your qualifications and skills in relation to the position. Unfortunately, many job seekers make mistakes when writing their resume objective that can prevent them from getting hired.

One common mistake is not tailoring the resume objective to the specific job posting. When writing your resume objective, you should be sure to include keywords from the job description that demonstrate your knowledge of the position and highlight your relevant experience and skills. This will show employers that you have taken the time to understand what they are looking for in an ideal candidate and that you are a good fit for their needs.

Another mistake job seekers make is including too much detail in their resume objectives. Employers don’t want to read long paragraphs about why you would be great for the position – they want concise, clear statements that demonstrate why you are uniquely qualified for the role. Stick to only including information that is directly relevant to the job posting and avoid adding any unnecessary details or fluff.

Finally, some applicants fail to provide tangible evidence of their qualifications in their resume objectives. Instead of simply listing general statements about themselves, include concrete examples such as “Managed a team of 30 front-desk staff at a 500-room hotel” or “Increased customer satisfaction ratings by 10% over 3 years” that provide evidence of your abilities related to the position. This will give employers confidence in your ability to perform in this role and make it more likely that they will consider hiring you for it.

By avoiding these common mistakes when writing your hotel manager resume objective, you can ensure that employers view you as an ideal candidate with strong qualifications who can bring value to their organization.

Related : Hotel Manager Resume Examples

The right resume objective for a hotel manager should demonstrate an understanding of the role, such as providing excellent customer service, managing staff and operations, and ensuring a smooth running of the hotel; whereas a wrong resume objective might simply focus on personal goals, like gaining experience or developing new skills.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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SOEG Consulting

10 Hospitality Resume Tips for Hotel Management Professionals

If you are on a serious job hunt in the hospitality industry, let’s get you going with a few advice on writing a killer hospitality resume.

Let’s be honest; writing an effective hotel management resume hasn’t always been a walk in the park.

The same goes for any other position in the hospitality industry.

Let’s make thing slightly easier for the hardworking hospitality industry professionals by present some tips to write a killer resume for the hospitality industry.

Even people from other industries will find this post useful as these tips will help walk you through your own resume.

So read on for tips on how to write an effective hospitality resume.

So, before we get on with the tips to write an effective resume, it is important to get a zest of the whole resume-building process.

The first question that springs up is what is a resume and how long should it be?

An ideal resume for hoteliers with less than 5 years of experience should be 1 page long.

The ideal resume length for hotel managers and other senior positions in the hotel industry is 2 pages.

Simply put, a resume is a curtailed CV, a self-promotional document that paints you in a good light. Curriculum Vitae or CV is the lengthier version but even a CV should not be more than 2-3 pages long.

Needless to say, the central purpose of your hospitality resume is to help you land an interview with your dream hotel.

The good news is that the hospitality industry is rife with inspiring individuals. Here is a comprehensive list of practical tips for writing a resume for hotel and hospitality professionals.

Read on to whip up a hospitality resume that will knock your interviewer’s socks off.

There are other useful posts on this website on the  Big Five Personality Traits of Hoteliers and on Self Assessment to help in getting the basics right for preparing an effective resume for hotel management professionals.

Let’s get going to understand why a resume can make or break our prospects of getting a job in the hotel industry.

In future, the hiring volume is set to increase while the recruitment team will continue shrinking.

1: Start Off with a Brief but Concise Objective

Error-free writing, grammatically correct, clean, crisp writing will make the right impression on you.

Here’s a Hospitality Resume guide on what to include.

It is all about highlighting your top hospitality skills on paper.

These skills include but are not limited to:

• Awesome Language and Communication skills
• Cultural Awareness
• Emotional Intelligence
• Ability to Multitask
• Tech Savviness

and various other hospitality skills and soft skills relevant to the hospitality and tourism industry.

But start with a clear objective.

You need to ensure that anything that can help you get a job should be there. Short, concise and in professional language based on the industry’s norms.

Oh yeah, that short paragraph can make a big difference between landing the job of your dreams and riding the unemployment bandwagon like millions of people out there.

Your job objective, ideally, should be presented in a choice of fewer than 25 words. Trust us; anything beyond that is just but a blurb or “fluff.”

And, the last thing you want is for your potential employer to question your credibility or objectives. Check out more resume objective samples here .

Again, stick with a brief but succinct objective. It is advisable to check the best resume templates of 2023 for creating a stellar resume. There are multiple websites like ours with free CV builders that include but are not limited to Zety, Reed, Indeed and more.

Feel free to experiment with multiple templates in our free resume builder from the top menu.

2: What about Functional vs. Chronological Format?

Resume screening tools backed by technology and artificial intelligence are going to play a bigger part in the screening of CVs.

So, if your resume is not perfectly curated, you might get rejected by the software itself.

It is thus extremely important to get the resume made right for humans as well as robots (or automated bots).

One question that bugs many hotel manager position applicants (and possibly other positions) is whether to use a chronological format or a functional one.

In the hospitality industry, when writing a resume, it boils down to whether you are changing gears or staying in the same field.

So, if you are seeking to move from one hotel to another, it’s advisable to use a skill-oriented format to present your transferable skills. Otherwise, you will have to use a chronological format if you are transferring from another field.

In your experience section try to include a career summary.

A Career Summary is your overview. It grabs eyeballs immediately and thus invests time to use excerpts from your career and education history. A summary should not be more than a sentence.

3: Explain Gaps in Work Experience

This is one of the crucial resume tips for the hotel industry.

It is an important one if you want to be transparent to give the best first impression.

We would refer to this point as the game changer in your strategy for writing an effective resume.

This is an aspect of a resume that’s vital but often neglected.

Don’t leave out unexplained gaps in employment history.

It’s a surefire kiss of death to your prospects of garnering a hotel manager’s job.

If you received any hospitality industry certificate in the meantime, use the same to cover up some of your gaps. A sabbatical or a course helps in explaining any gaps.

So, explain them as gracefully as possible. Were you sick or on maternity leave? Don’t shy away from making it clear-cut; you will be glad you did.

The article by Wisestep explains several tips to counter the issues of Employment gaps. Use them briefly in your resume and more importantly during your interview.

4: Are You a Job-hopper?

Let’s face it; everyone has been on a spell of job-hopping. The bad news is that such an image will taint your chances of getting a job.

How to nip it in the bud?

Bundle up several similar positions into one “chunk.” Cut this part of the story short and concentrate on the positions where you did well.

While you can’t hide your job-hopping spree, you can always succinctly explain the reason.

5: Use the Problem-Action-Results Approach to Impress the interviewer at the Hotel

Image by Resume Samples 209

This again is a key to writing effective resumes.

Treat it as one of the resume tips that would give you an edge over the competition straight away.

So, in order to get a clear lead against your competitors, please make sure you integrate this approach into your resume-building plan.

PAR approach to effective resume writing has been tested with outstanding results.

PAR or Problem Action Result has been one of the most effective ways to get the eyeballs of employers shining immediately.

So, start off with an issue that existed in your past job, and then describe what you did to tide things over. In the end, zero in on the beneficial results. Here’s a good example to drive the point home:

“Transformed an inefficient, disorganised hotel into a smooth-running operation by overhauling management approach and introducing staff training; this boosted hotel’s bottom line, increased sales by 35%, reduced staff turnover by 20% and improved staff morale.”

Check for more  hospitality-related interview questions and try to see if your resume can answer a couple of these concisely.

It makes a great impression as the employers know few of your answers already but they better be impressive and well constructed.

6. Work History – the Scope Question

Your Curriculum Vitae (CV) or Resume helps you get through the initial channel.

So, all current and potential hotel managers must take care of these hotel resume writing tips while they curate an effective hospitality industry resume.

Hospitality Companies are increasingly using software for screening resumes and thus it is extremely important to make sure your CV for the hotel industry outwits your competition looking for the same job.

Your resume displays your learning and if it is customised according to the hospitality industry, it helps in making an immediate impact.

So, make sure you clearly mention your accomplishments by explaining your work history concisely.

Wondering how far back should you go when writing an effective hospitality industry resume?

While this boils down to your significant achievements, it’s good to go way back but not too far. In principle, anything between 10 and 15 years will do just fine.

It is said in most industries that anything over 10 years is your past life.

Until and unless you were the star of your generation skip things which are over 10 years old in your work history.

7: Worked for One Hotel for a Long Time?

To make things pan out well on your resume, list each position you held in that hotel separately.

If you moved up the ranks over time, make it apparent.

Also, make sure you don’t go over the line. It’s a resume after all not an autobiography.

8: Hobbies and Interests related to the hospitality industry

I know most people like to include interests and hobbies in their resumes, but when applying for a hotel manager position, they are a big No-No.

So, ditch them for something like “Accolades.” On the whole, if a hobby isn’t relevant to a management position in the hospitality industry, it’s not worth a place on your hotel management resume.

Is your hobby related to becoming a keynote speaker, related to health and well-being, some marketing skills, technology or something else that relates to some value addition for your employer; include that for sure.

Top hobbies related to the hospitality industry are:

• Adventure sports
• Yoga and Mindfulness
• Debates and Keynote speaking
• Community work / Charity work
• Travelling to explore multiple cultures
• Exploring new technology
• Reading and writing

9: Hospitality Resume Writing 101 – Include Charity and Volunteer Work

While hobbies and interests will not add value to your resume, volunteer and charity work will certainly work in your favour.

So, include at least two instances you used to work for the greater good of the community.

And why does it look good? It makes you come out as a person who is willing to help.

The hospitality industry is all about teamwork and you gain some brownie points by indirectly mentioning your positive attributes of being compassionate and helpful.

10: References

In the hotel industry, networking is the name of the game.

That means your list of references should include bigwigs in the industry.

It will paint you in a good light.

Summing up the effective resume tips for the hospitality industry

Look at a few sample resumes once you get started.

There are a lot of free as well as paid options.

Service providers like Canva provide both free trial and paid professional resume building and writing services like Writingmetier , Craftresume and various others. There are free resume sample websites as well like Resume.com, and Resume Genius. You can even avail the services of professionals to create a perfect resume.

The worldwide Web is full of resources that provide both free as well as paid resume-building services.

So, if you are one of those willing ones to make a mark at the outset, you will not fall short of options.

There are a few more things you must follow to ensure you have done a great job in writing an effective resume.

Resumes are the first information employers have about you. Use them wisely to portray a clear impression of yourself.

Here are some of the cruise hospitality resume tips for ensuring that you reach the interview stage.

Once you have made your awesome hotel resume, just run through this quick checklist.

• Use bullets to call attention to important points
• Use no more than two fonts
• Be concise as employers take no more than 45 seconds to screen a CV or resume.
• Focus on what you did on the job, NOT what your job was
• List your accomplishments clearly mentioning the dates
• Don’t copy and paste. Give it your personal touch
• Include and highlight specific achievements that present a comprehensive picture of your marketability
• Do mention some difficult situations you have handled and leadership skills you have demonstrated in previous jobs

Use services like Grammarly to ensure that you don’t make any grammatical errors or typos.

You are all set with a Killer resume now. Also, read about the  Different Types of Job Interviews to get ready for the next stage.

In the hotel industry, a resume offers a snapshot of your professional experience, training, and career ambition.

As you might expect, there are several qualified and competent candidates out there, making your job-seeking process a little daunting, if not downright challenging.

So, these hotel management resume tips would help you get ahead of the pack early in the race to your next hospitality job.

So, there’s no doubt that you have to do a bang-up job on your resume to stand out from a sea of other potential hotel managers and hospitality professionals.

Hope you liked these hospitality resume tips and hope you found the given resources about resumes of hotel management professionals useful.

Before we bid adieu we leave you with a few points you must remember always when thinking about a perfect hospitality industry CV.

•  Formatting: You just have a minute to express
• Clearly, mention dates and highlight your achievements
• Always be clear about your achievements in your resume
• Career Summary must not be a prototype
• Be hospitality industry-specific to make it an amazing hospitality resume

Think in terms of how you add value to the organisation you are applying for and how valuable you were for your previous organisations.

It is important that you portray a true image of yourself. So, try to present your true self but be smart to quantify your achievements.

Be specific to the hospitality industry and please don’t use a general resume. Stay blessed!

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Potential Jobs You Can Get With a Hospitality Management Degree

The hotel, restaurant, and tourism management (HRTM) industry is a vibrant and ever-evolving field. HRTM offers great possibilities for individuals passionate about providing exceptional service and creating unforgettable experiences. This field of study is immersed in travel and leisure but can help you apply for restaurant jobs and other business operational support positions, too.

Whether you aspire to manage a luxurious resort, oversee the operations of a renowned restaurant, or coordinate awe-inspiring tourism adventures, an HRTM degree can open doors to an exhilarating and diverse career path.

Start your HRTM degree now and position yourself in a growing field with a projected 7% job growth . New Mexico State University Global Campus offers an online degree program to earn your bachelor’s in hotel, restaurant, and tourism management.

What is Hotel Restaurant Tourism Management?

This dynamic sector includes hotels, resorts, restaurants, event planning, tourism operations, and related services. Hospitality management degrees are designed to train leaders in:

• Customer Service
• Marketing & Sales
• Personnel Supervision

Plus, so much more. Graduates with this degree can find positions in businesses such as airlines, casinos, cruise ships, festivals, hotels, event planning, and restaurants.

The curriculum in an HRTM program typically covers a comprehensive range of topics, providing students with the knowledge and skills necessary to work in hospitality and management.

This well-rounded education prepares graduates to navigate the complexities of the hospitality world, from understanding guest preferences and trends to optimizing operational efficiency and profitability.

Careers in the Hospitality Industry

What can you do with a hospitality management degree? Some core areas of study in an HRTM program include financial management, human resources, law, and technology – tailored specifically to hospitality and tourism.

Students can also expect to learn about hospitality operations, customer service excellence, marketing and branding strategies, and more. Graduating with a hospitality management degree opens up a wide range of career paths, meaning the sky’s the limit for your job outlook.

Here are some common career paths that students can successfully pursue after graduation:

• Hotel Manager: Oversee the day-to-day operations of a hotel or resort, ensuring exceptional guest experiences, managing staff, and driving profitability.
• Restaurant Manager: Lead the front- and back-of-house operations at a restaurant, managing staff, maintaining quality standards, and creating an inviting dining atmosphere.
• Event Planner: Coordinate and execute memorable events, from corporate meetings and conferences to weddings and social gatherings, ensuring every detail is executed flawlessly.
• Catering Manager: Manage the logistics and operations of catering services, oversee menu planning and staff coordination, and ensure seamless execution for events of all sizes.
• Tourism Coordinator: Promote and market tourism destinations, developing itineraries and experiences that showcase the best a region offers and facilitating seamless travel experiences for visitors.
• Food and Beverage Manager: Oversee the operations of restaurants, bars, and other dining establishments within hotels or resorts, ensuring quality, consistency, and profitability.
• Human Resources Manager (Hospitality): Manage the recruitment, training, and development of staff within the hospitality industry, fostering a positive work culture and ensuring compliance with labor laws and regulations.
• Revenue Manager: Analyze market trends and implement pricing strategies to maximize revenue streams for hotels, resorts, or other hospitality establishments.
• Guest Services Manager: Ensure exceptional guest experiences by overseeing front desk operations, resolving issues or concerns, and fostering a culture of outstanding customer service.

This list of careers in hospitality and tourism allows HRTM graduates to utilize their knowledge and skills in customer service, operations management, marketing, finance, and leadership while working in a dynamic, fast-paced environment with daily new challenges and opportunities.

Job Outlook and Market Growth for HRTM Degree Holders

The hospitality industry is a vital and ever-growing sector driven by the increasing demand for travel, tourism, and exceptional guest experiences.

The U.S. Bureau of Labor Statistics has projected that the leisure and hospitality industry will recover most of the jobs it lost during the pandemic, with a growth rate of 23.1% from 2021 to 2031. This is the fastest growth rate among all major sectors and indicates a significant rebound.

As the tourism industry thrives and businesses prioritize delivering exceptional customer experiences, the demand for skilled HRTM professionals will remain strong.

Some specific roles within the hospitality industry are projected to experience even more significant growth, such as lodging managers , with a 7% growth projected from 2022 to 2032, and meeting, convention, and event planners , whose growth is expected to be 8%.

These growth projections highlight the career opportunities available for those with a bachelor’s in hotel, restaurant, and tourism management.

Types of Industries for Hospitality Degree Earners

With a bachelor’s in hotel, restaurant, and tourism management from a respected institution like NMSU Global Campus, students can explore different industries they’d like to specialize in, such as culinary arts, destination management, hotel operations, travel, or even sales and marketing.

This degree’s versatility opens doors to diverse opportunities across multiple local and international sectors. Some potential industries for HRTM graduates to look into include:

Hotels and Resorts

From luxurious five-star properties to budget-friendly accommodations, hotels and resorts always need skilled professionals to manage operations, ensure guest satisfaction, and drive profitability.

Restaurants and Food Service Establishments

Whether it’s a fine dining establishment, a casual eatery, or a catering company, HRTM graduates can thrive in roles such as restaurant managers, food and beverage directors, and culinary operations managers.

Event Planning Companies

With a keen eye for detail and excellent organizational skills, HRTM graduates can excel in event planning firms, coordinating and executing memorable corporate events, weddings, conferences, and social gatherings.

Travel and Tourism Agencies

As hospitality and tourism management experts, HRTM graduates can contribute their knowledge and skills to travel agencies, develop itineraries, promote destinations, and ensure seamless travel experiences for clients.

Cruise Lines

The cruise industry offers a unique and exciting environment for HRTM professionals, with opportunities to manage onboard operations, guest services, and entertainment offerings.

Casinos and Entertainment Venues

HRTM graduates can find rewarding careers in the vibrant world of casinos and entertainment venues, from overseeing hotel operations to managing restaurants, event spaces, and entertainment offerings.

Hospitality Consulting Firms

With their expertise in hospitality management, HRTM graduates can provide valuable consulting services to hotels, restaurants, and other hospitality businesses, helping them optimize operations, enhance guest experiences, and drive profitability.

Corporate Hospitality Departments

Many large corporations have dedicated hospitality departments to manage corporate events, travel arrangements, and guest experiences, offering HRTM graduates the opportunity to apply their skills in a corporate setting.

From hotel management to event planning and beyond, an HRTM degree equips graduates with the skills to pursue a fulfilling career in the dynamic hospitality and tourism industry.

Do You Need a Degree to Work in Hospitality? What Are the Benefits?

While it is possible to enter the hospitality industry without a formal degree, earning a bachelor’s in hotel, restaurant, and tourism management offers numerous advantages that can set you apart and propel your career to new heights:

• Specialized Knowledge: HRTM programs provide in-depth knowledge of hospitality operations, management principles, customer service strategies, and industry-specific regulations. This specialized education gives you a competitive edge, equipping you with the tools and insights necessary to navigate the complexities of the hospitality world.
• Career Advancement: A bachelor’s degree in HRTM is often a prerequisite for managerial and leadership roles within the hospitality industry. Earning this credential opens doors to higher-level positions, increased earning potential, and more significant career growth and advancement opportunities.
• Hands-on Experience: Many HRTM programs, like the one at NMSU Global Campus, incorporate internships, practicums, and real-world experiences into their curriculum. These practical components allow you to apply your knowledge in real-world settings, gain valuable industry exposure, and develop the skills you need to hit the ground running upon graduation.
• Industry Connections: Universities often have solid partnerships and relationships with leading hospitality organizations, providing students with valuable networking opportunities, internships, and job placements. These connections can be invaluable as you launch your career in the hospitality industry.

Earn a bachelor’s in hotel, restaurant, and tourism management to become a highly qualified and sought-after professional in the hospitality industry. Explore the HRTM degree requirements to discover how this program can help you meet your professional goals.

This degree opens doors to opportunities for those passionate about providing exceptional service and creating unforgettable experiences. With various career paths available and promising job growth projections, pursuing this degree equips you with the skills and connections you need to succeed in this dynamic industry. 

Discover a fulfilling HRTM career path at NMSU Global Campus .

About New Mexico State University Global Campus

At NMSU Global Campus, our mission is to help prepare the next generation of leaders. We focus on offering high-quality education that spans a multitude of disciplines and career pathways. Whether you’re seeking a degree or certification in teaching, science, engineering, healthcare, business, or others, we provide exciting opportunities that can help shape your future. 

NMSU Global Campus is regionally accredited by the Higher Learning Commission (HLC), with specialized accreditation offered for some programs. We offer flexible, career-focused 100% online courses and degree options in New Mexico, across the nation, and around the globe. Start your journey with our accessible and affordable degree options.

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