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Hotel Receptionist Resume Examples

Are you a hotel receptionist looking for a job? You’re in the right place! Applying for a job as a hotel receptionist requires a resume that is polished and professional. Writing a successful resume can be intimidating, but with the right guidance, you can make it much easier. In this guide, we will provide you detailed tips and examples to help you create a resume that will stand out from the competition and get you the job you have always wanted.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .


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Hotel Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly motivated and experienced receptionist with excellent customer service, communication and organizational skills. Possesses the ability to work efficiently in a fast paced environment and to handle multiple tasks simultaneously. Proven track record of providing excellent customer service that results in increased customer satisfaction, loyalty and repeat business.

Core Skills :

  • Exceptional customer service
  • Superior communication skills
  • Proficient with Microsoft Office and related software
  • Excellent organizational and multi- tasking abilities
  • Outstanding ability to handle difficult customer issues
  • Knowledge of hotel front desk operations

Professional Experience :

  • Crowne Plaza Hotel – Receptionist
  • Process guest arrivals and departures, issue keys and cards
  • Answer, screen and forward incoming calls
  • Responsible for the daily operation of the front desk
  • Greet and welcome guests upon arrival
  • Provide guests with information about the hotel, services, and amenities
  • Create, update and maintain guest database
  • Resolve customer complaints and ensure their satisfaction
  • Ensure front desk policies are followed

Education :

  • High School Diploma, Anytown High School, Anytown, USA, 2019

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Hotel Receptionist Resume with No Experience

A dedicated and organized individual looking to join the hospitality industry as a hotel receptionist and use my abilities to maintain positive customer relations.

  • Excellent customer service skills
  • Strong organizational and multitasking abilities
  • Proficient in MS Office and database software
  • Excellent communication and problem- solving skills
  • Ability to work flexible hours


  • Provide excellent customer service to guests
  • Greet guests, answer inquiries and addressing concerns
  • Accept payments in a timely and accurate manner
  • Maintain a clean and professional front desk area
  • Handle reservations and cancellations
  • Produce and distribute reports as requested
  • Update and maintain database information
  • Assist with other tasks as needed

Experience 0 Years

Level Junior

Education Bachelor’s

Hotel Receptionist Resume with 2 Years of Experience

Highly organized and capable Receptionist with two years of experience in handling front office operations. Skilled in welcoming guests, responding to inquiries, and providing customer service. Excellent communication, multitasking, and problem- solving skills. Committed to providing a pleasant and efficient customer service experience.

  • Knowledge of office protocol
  • Ability to multitask
  • Strong customer service skills
  • Excellent communication
  • Organizational skills
  • Proficient in Microsoft Office

Responsibilities :

  • Greeting and welcoming guests
  • Answering and transferring phone calls
  • Managing the flow of visitors
  • Performing basic clerical duties such as filing, photocopying, and scanning
  • Handling data entry tasks
  • Maintaining an accurate and up- to- date filing system
  • Updating and maintaining customer databases
  • Ordering and replenishing office supplies
  • Providing administrative support to other staff members

Experience 2+ Years

Hotel Receptionist Resume with 5 Years of Experience

Dynamic and experienced hotel receptionist with 5 years of hands- on experience in a busy hotel environment. Possessing excellent customer service and problem- solving skills, as well as a solid knowledge of the hospitality industry. Efficiently manages all receptionist duties, from checking guests in and out, handling payments, and dealing with customer inquiries and complaints. Committed to providing an outstanding customer service experience.

  • Outstanding customer service skills
  • Excellent communication skills
  • Professional telephone manner
  • Ability to multi- task
  • Good problem- solving skills
  • Proficient in MS Office Suite
  • Knowledge of hotel software systems
  • Greeting guests upon arrival and checking them into their rooms
  • Assisting guests with their luggage
  • Handling customer inquiries and complaints
  • Answering phones and taking messages
  • Booking reservations and taking payments
  • Coordinating and providing information on hotel services
  • Handling guest check- outs and issuing bills
  • Updating guest databases and keeping records
  • Ensuring hotel lobby and front desk areas are organized and clean
  • Processing customer payments and issuing receipts

Experience 5+ Years

Level Senior

Hotel Receptionist Resume with 7 Years of Experience

Highly- organized and personable Hotel Receptionist with seven years of experience in the hospitality industry. Demonstrated expertise in providing stellar customer service to guests, managing check- ins and check- outs, and completing administrative tasks. Proven track record of creating a positive environment for hotel patrons and creating loyalty for the hotel. Known for being well- versed in hotel operations and technology.

  • Customer Service
  • Cash Handling
  • Familiarity with Hotel Technology
  • Multi- tasking
  • Time Management
  • Greet guests and assist with check- in and check- out
  • Answer phones and respond to customer inquiries
  • Collect payments and complete billing for guests
  • Assist with booking reservations and other special requests
  • Provide guests with information about the hotel and its services
  • Manage room keys and key cards
  • Enforce hotel policies and procedures
  • Maintain a clean and organized front desk
  • Keep track of room availability and occupancy rates
  • Monitor security cameras and report any suspicious activity

Experience 7+ Years

Hotel Receptionist Resume with 10 Years of Experience

A highly competent and organized Hotel Receptionist with over 10 years of experience in the hospitality field. Possesses excellent customer service, communication, organizational, and problem solving skills. Able to manage the front desk operations efficiently, including responding to customers, checking in and out of rooms, and handling payments and inquiries. Possesses a strong commitment to customer satisfaction, and a proven ability to perform well in a fast- paced environment.

  • Superior organizational skills
  • Strong problem solving abilities
  • Comfortable with multitasking
  • Proficient working with computers
  • Familiarity with various types of payment systems
  • Greeting guests upon arrival and checking them into the hotel
  • Acting as a point of contact for all guests during their stay
  • Responding to inquiries and requests with professionalism and enthusiasm
  • Dealing with customer complaints in a calm and professional manner
  • Collecting payments and ensuring that all accounts are current
  • Maintaining an organized and up- to- date record of all guests
  • Handling bookings and cancellations according to the hotel policies
  • Filling out paperwork and forms related to customer service
  • Ensuring that the reception area is clean and tidy at all times
  • Scheduling housekeeping and maintenance tasks as needed

Experience 10+ Years

Level Senior Manager

Education Master’s

Hotel Receptionist Resume with 15 Years of Experience

A highly experienced and organized receptionist with 15 years of experience in providing a welcoming and professional front desk service. I have extensive administrative skills and experience of working in a busy corporate environment. I am an excellent communicator and well presented individual with a flexible and accommodating approach to front desk duties and responsibilities.

  • Knowledge of administrative and receptionist duties
  • Ability to manage a busy front desk
  • Proficient in using office equipment
  • Ability to work as part of a team
  • Knowledge of customer service
  • Strong problem- solving skills
  • Greeting customers and visitors
  • Handling phone calls, emails and online enquiries
  • Maintaining front desk and reception area
  • Providing reception and administrative support
  • Managing meeting rooms and bookings
  • Performing general office duties
  • Assisting with special projects
  • Ensuring the office is kept clean and tidy at all times
  • Answering questions and providing information

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Hotel Receptionist resume?

The role of a hotel receptionist is an important one, as this is often the first point of contact for guests of the hotel. A well-written resume for a hotel receptionist should highlight the receptionist’s customer service skills, organizational abilities, and any other qualities that would make them an asset to the hotel. Here are some essential features of a hotel receptionist resume:

  • Professional summary: A brief description of a receptionist’s skills, experience and qualifications.
  • Education and Training: Details of any relevant qualifications and any additional training that the receptionist has undertaken.
  • Work experience: A list of the receptionist’s past roles, including the company they worked for, the duration of each role, and their responsibilities.
  • Skills: A list of the receptionist’s relevant skills, such as customer service, conflict resolution, problem solving and multitasking.
  • Languages: Details of any languages the receptionist is proficient in, especially if the hotel receives guests from other countries.
  • Computer software: A list of any computer software the receptionist is familiar with, such as Microsoft Office, property management systems, and reservation systems.
  • Organization: The receptionist should have excellent organizational and administrative skills, in order to manage the daily operations of the hotel.
  • References: The receptionist should include a list of references, in order to provide potential employers with an indication of their abilities.

By including all of these features in a hotel receptionist resume, the receptionist can demonstrate their suitability for the role and ensure that they stand out from the competition.

What is a good summary for a Hotel Receptionist resume?

A hotel receptionist serves as the first point of contact for guests at a hotel. They are responsible for welcoming guests, taking reservations, and providing information about local attractions and hotel services. A good summary for a hotel receptionist resume should include the applicant’s experience in customer service, strong interpersonal skills, and knowledge of computer programs and hospitality industry standards. A successful receptionist should be friendly, organized, and able to handle a variety of tasks with ease. Additionally, the summary should highlight the applicant’s problem-solving and conflict resolution skills, as well as their ability to work well with a diverse range of clientele.

What is a good objective for a Hotel Receptionist resume?

When writing a resume for a hotel receptionist job, it’s important to begin with a clear, specific objective that accurately reflects your goals. A good objective should be tailored to the job and should provide a clear indication of the skills, knowledge, and experience the employer is looking for. Here are some examples of good objectives for a hotel receptionist resume:

  • To obtain a position as a hotel receptionist, utilizing my excellent customer service, organizational, and multitasking skills.
  • To leverage my knowledge of the hospitality industry and customer service experience to provide customers with an excellent experience at a hotel.
  • To work as a hotel receptionist with a focus on providing excellent customer service, resolving customer inquiries, and maintaining a positive, welcoming atmosphere.
  • To use my strong communication and problem-solving skills to ensure that all guests have a pleasant and satisfactory experience during their stay.
  • To obtain a position as a hotel receptionist, enabling me to demonstrate my ability to operate a switchboard, book rooms, and coordinate with other departments.
  • To utilize my knowledge of the hospitality industry, attention to detail, and excellent customer service skills to ensure a memorable and enjoyable experience for each guest.

How do you list Hotel Receptionist skills on a resume?

Hotel Receptionists are the face of the hotel and are responsible for providing superior customer service to guests. To do this, they need to have certain skills and abilities. When creating a resume, it is important to list any relevant skills and experiences that demonstrate your ability to work as a Hotel Receptionist. Here are some skills to consider when creating a resume for a Hotel Receptionist position:

  • Excellent customer service skills: Hotel Receptionists must be able to provide friendly, helpful and efficient service to guests in order to create a positive impression of the hotel.
  • Ability to multi-task: Hotel Receptionists must be able to handle multiple tasks at once, such as answering the phone and helping guests with check-in, check-out and other inquiries.
  • Knowledge of hotel management software: Hotel Receptionists should be familiar with hotel management software, such as Booking.com, Expedia and Hotels.com, in order to efficiently handle guest reservations and inquiries.
  • Strong oral and written communication skills: Hotel Receptionists must be able to communicate clearly and courteously with guests in order to provide a pleasant experience.
  • Attention to detail: Hotel Receptionists must be detail-oriented in order to accurately process guest reservations and requests.
  • Problem-solving skills: Hotel Receptionists must have strong problem-solving skills in order to quickly and efficiently resolve guest issues.

What skills should I put on my resume for Hotel Receptionist ?

A hotel receptionist is an integral part of a hotel’s front office, as they are the first point of contact for guests. Therefore, it is important for a receptionist to possess certain skills and competencies to ensure a pleasant and smooth stay for guests.

When applying for a position as a hotel receptionist, it is important to include the relevant skills on your resume. Here are some key skills that should be included on your resume for hotel receptionist:

  • Excellent communication skills: As a hotel receptionist, you need to be able to communicate effectively both in person and over the phone. You must also be able to listen actively to guests and respond in a helpful and timely manner.
  • Knowledge of hotel policies and procedures: A good receptionist should be familiar with the policies and procedures of the hotel. This includes knowing how to check guests in and out, as well as being able to answer any questions they may have.
  • Problem-solving skills: As a hotel receptionist, you will be faced with a variety of issues, such as guest complaints and room availability. Therefore, you need to be able to quickly and effectively solve these problems, while providing guests with the best possible service.
  • Attention to detail: You should have an eye for detail, to ensure that all guests are checked in correctly, that all bookings are accurate and all paperwork is completed.
  • Computer literacy: You must be able to use computers and hospitality software to process reservations, check guests in and out and manage other administrative tasks.
  • Customer service skills: A hotel receptionist needs to be friendly and helpful, and should always maintain a professional and courteous manner when dealing with guests.
  • Multitasking skills: As a receptionist, you will often have to juggle multiple tasks at once, so it is important to be able to stay organized and manage your time effectively.

Key takeaways for an Hotel Receptionist resume

Whether you’re looking to start a career in hospitality or you’re looking to advance your current career, having a great resume as a hotel receptionist is key. As a receptionist, you’ll be responsible for managing the front desk and providing guests with a great experience, so having a resume that emphasizes your customer service and communication skills is important. Here are some key takeaways for an effective hotel receptionist resume:

  • Focus on your customer service skills. Showcase any experience you have in the customer service industry and highlight how you effectively dealt with customer service-related issues.
  • Emphasize your communication skills. Being a hotel receptionist requires excellent communication skills and the ability to manage multiple tasks and people at once. Highlight any experience you have in multitasking and managing large groups.
  • Showcase your organizational skills. Hotel receptionists need to be able to keep track of guests’ information and stay organized while doing so. Detail any experience you have with data entry or other organizational skills.
  • Demonstrate your tech savvy. Many modern hotels rely heavily on technology, so it is important to demonstrate your comfort with computers and other technology. Highlight any experience you have in computers and software.
  • Show off your problem-solving skills. Hotel receptionists need to be able to think on their feet and solve any problems that come their way. Showcase any experience you have with problem-solving and resolving conflicts.

Having a great resume is the first step in being a successful hotel receptionist. Follow these key takeaways to ensure that your resume stands out and emphasizes your best skills and qualifications. Good luck!

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Job Description And Resume Examples

Hotel Receptionist Job Description, Key Duties and Responsibilities

Hotel Receptionist job description, duties, tasks, and responsibilities

This post provides complete information on the job description of a hotel receptionist, including the tasks, duties, and responsibilities that they perform.

What Does a Hotel Receptionist Do?

A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel.

The job description of the hotel receptionist involves ensuring that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors.

While the receptionist maintains high level of professionalism in dealing with guests, he or she is very courteous and friendly in order to make guests feel relaxed and at home in the hotel.

As the first person whom guests come in contact with, the role of the receptionist is to give clients a remarkable first impression about the hotel, and welcomes them warmly with a broad smile as they make their reservations.

Hotel receptionists have to be smartly and neatly dressed always, and should be in the know of all activities going on in the hotel.

Therefore, they must have their ears on the ground at all times to know what is happening to be able to keep records and answer questions related to activities at the hotel.

They serve as the backbone of the hotel manager and are responsible for diligently recording all reservations and bookings made by guests and presenting them to the manager for record keeping and account balancing to know the level of business development in the hotel.

As the person guests meet first, the receptionist is conversant with the latest pricing rates in the hotel, and informs guest of current special offers and promotions in order to increase revenue and win more customers.

Hotel Receptionist Job Description Sample/Example/Template

The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below:

  • Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
  • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
  • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
  • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
  • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
  • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
  • Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

The above example of the hotel receptionist job description can serve as a good source of information in making a resume for the position, especially in writing the professional experience section of the resume.

Hotel Receptionist Requirements: Knowledge, Skills, and Abilities for Career Success

The skills, knowledge, and other qualities expected of the hotel receptionist include the following:

  • Exhibit excellent knowledge of customer service.
  • Good interpersonal skills.
  • Must be orderly.
  • Ability to multi-task.
  • Good crisis management skills.


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  • Hotel Receptionist Resume Example

Resume Examples

  • Common Tasks & Responsibilities
  • Top Hard & Soft Skills
  • Action Verbs & Keywords
  • Resume FAQs
  • Similar Resumes

Common Responsibilities Listed on Hotel Receptionist Resumes:

  • Greet and welcome guests upon arrival
  • Answer inquiries and provide information about hotel services, local attractions, and other amenities
  • Register guests and assign rooms
  • Process payments and handle cash transactions
  • Respond to guest requests and complaints in a timely and professional manner
  • Maintain a clean and organized front desk area
  • Ensure all guests are checked out properly and all charges are accurate
  • Monitor and update guest accounts
  • Assist with other departments as needed
  • Ensure compliance with all safety and security regulations
  • Perform daily audits of guest accounts and charges
  • Update and maintain guest information in the hotel system

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Hotel Receptionist Resume Example:

  • Implemented a new guest feedback system, resulting in a 25% increase in positive reviews and a 10% decrease in negative reviews within the first three months.
  • Developed and implemented a training program for new front desk staff, resulting in a 40% decrease in check-in time and a 15% increase in guest satisfaction scores.
  • Collaborated with housekeeping and maintenance teams to improve room turnover time by 20%, resulting in a 5% increase in occupancy rates.
  • Managed the front desk during a major hotel renovation, ensuring minimal disruption to guests and maintaining a 95% occupancy rate throughout the project.
  • Developed and implemented a new check-in process, reducing wait times by 50% and increasing guest satisfaction scores by 20%.
  • Identified and resolved a billing error that had been affecting guest accounts for months, resulting in a 15% increase in revenue and improved guest satisfaction scores.
  • Implemented a new reservation system, resulting in a 30% increase in online bookings and a 20% increase in revenue within the first six months.
  • Collaborated with the marketing team to develop and implement a new loyalty program, resulting in a 10% increase in repeat bookings and a 5% increase in overall occupancy rates.
  • Developed and implemented a new training program for front desk staff, resulting in a 25% decrease in guest complaints and a 15% increase in guest satisfaction scores.
  • Customer service excellence
  • Effective communication
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reservation management
  • Billing and financial accuracy
  • Team collaboration
  • Training and development
  • Process improvement
  • Guest relations
  • Conflict resolution
  • Adaptability
  • Knowledge of hotel software systems

Top Skills & Keywords for Hotel Receptionist Resumes:

Hard skills.

  • Reservation Management Systems
  • Customer Service
  • Cash Handling and Accounting
  • Multitasking and Time Management
  • Communication Skills
  • Conflict Resolution
  • Front Desk Operations
  • Sales and Upselling
  • Knowledge of Local Attractions and Events
  • Microsoft Office Suite
  • Attention to Detail
  • Language Proficiency (if applicable)

Soft Skills

  • Communication and Interpersonal Skills
  • Customer Service and Hospitality
  • Attention to Detail and Accuracy
  • Problem Solving and Decision Making
  • Adaptability and Flexibility
  • Empathy and Compassion
  • Professionalism and Poise
  • Conflict Resolution and Negotiation
  • Teamwork and Collaboration
  • Organization and Planning
  • Positive Attitude and Enthusiasm

Resume Action Verbs for Hotel Receptionists:

  • Communicated
  • Coordinated
  • Checked-out
  • Facilitated

Resume FAQs for Hotel Receptionists:

How long should i make my hotel receptionist resume, what is the best way to format a hotel receptionist resume, which keywords are important to highlight in a hotel receptionist resume, how should i write my resume if i have no experience as a hotel receptionist, compare your hotel receptionist resume to a job description:.

  • Identify opportunities to further tailor your resume to the Hotel Receptionist job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hotel Receptionists:

Front desk receptionist, office receptionist, hotel receptionist, gym receptionist, salon receptionist, spa receptionist, hospital receptionist, dental receptionist.

StandOut CV

Hotel receptionist CV example

Andrew Fennell photo

Seeking a new role as a hotel receptionist? Your first step to success is writing a stand out CV.

An interview-winning hotel receptionist CV should highlight your relevant skills and experience, with a simple yet sleek design and an organised structure.

In this guide, I’ll show you exactly how to write a CV that sparks attention and lands you the role you want.

I’ve also included an example hotel receptionist CV, to give you a better idea of the type of content, language and design you should aim for.

Here’s what I’ll cover:

Guide contents

Hotel receptionist CV example

  • Structuring and formatting your CV
  • Writing your CV profile
  • Detailing work experience
  • Your education
  • Skills required for your hotel receptionist CV

CV templates 

Hotel Receptionist CV-1

The example CV  above should give you a good overview of what type of information you need to include in your own CV, as well as how to organise your details in a visually-pleasing and structured way.

If you read through the CV, you’ll notice that every skill and job listed is relevant to receptionist jobs . This makes it easy for busy recruiters to see that the candidate is well-matched to the sector.

Hotel receptionist CV structure & format

Hotel receptionist jobs could receive hundreds of applications, leaving recruiters with limited time to review each.

Therefore, before you start writing your CV, it’s essential to spend time planning the structure , layout and format .

An easy to read and well-organised appearance will help recruiters to navigate your application and pick out your key attributes, no matter how little time they have.

CV structure

Formatting Tips

  • Length: Recruiters don’t have time to read through lengthy CVs, so it’s best to keep yours short, sharp and to the point. One or two sides of A4 is perfect and helps to ensure that every detail is relevant to the role you’re applying for.
  • Readability: Bulky paragraphs and big chunks of text don’t make for a pleasant reading experience. Get recruiters on your side by making sure your content is easy to scan through. Clearly labelled headings, small paragraphs and plenty of bullet points can help.
  • Design:  A hotel receptionist CV doesn’t need a fancy design – simple is best. Use a clear black font in size 10 or 12 on a white background.
  • Things to avoid:  Loading your CV with photos, images or logos won’t add any value to your application and can look unprofessional, so you’re better off leaving them off entirely.

CV builder

Structuring your CV

For ease of reading, organise your key information into the following CV sections:

  • Contact details – These should always be at the very top of the first CV page.
  • Profile – A short introduction which highlights why you’re perfect for the job, briefly showcasing your key skills, experience and qualifications.
  • Work experience / Career history – A list of your relevant work experience so far, starting with your most recent role.
  • Education –  An overview of your relevant qualifications, especially those related to the hospitality or admin sector.
  • Interest and hobbies – An optional section, which you can use to showcase any interesting or relevant hobbies or interests.

Next, I’ll go through each CV section in-depth, so you know exactly what type of content you should include .

CV Contact Details

CV contact details

Kick start your CV by detailing your basic contact details.

Make sure these are clear and correct, so recruiters can easily invite you in for an interview.

Here’s what you should include:

  • Phone number
  • Email address
  • Location  – List your town or city, rather than a full address.

Quick Tip:  Avoid listing unnecessary and excessive details, such as your D.O.B and marital status.

Hotel receptionist CV Profile

Your CV profile  (or personal statement , if you’re a junior candidate) is a short overview of your relevant skills, experience and qualifications.

Ultimately, it should highlight why you’re suitable for the job and convince recruiters that the rest of your CV is worth reading.

CV profile

Tips to consider when creating your profile:

  • Keep it short: Your CV profile length needs to be punchy and persuasive, so try to stick to a length between 5 and 10 lines. It’s a summary, after all – the detail can come in the later sections of your CV.
  • Make it relevant:  Your profile, along with your CV as a whole, should be tailored to the specific role you’re applying for. Start by reading over the job ad and make a note of the essential skills, experience, knowledge and qualifications required. Then, use your findings to inspire your CV – your aim should be to match the requirements listed.
  • Avoid generic phrases:  It’s tempting to bulk up your CV with generic claims and phrases, like  ‘Motivated team player with a go-getter attitude’. However, these sound a little cheesy, and recruiters have no reason to believe them anyway. Instead, focus on hard facts, skills and achievements; it’ll impress them far more.

Quick tip: A poorly written CV will fail to impress recruiters and employers. Use our quick-and-easy CV Builder to create a winning CV in minutes with professional templates and pre-written content for every industry.

What to include in your hotel receptionist CV profile?

  • Relevant experience – Highlight any relevant experience you hold, whether that’s as a hotel receptionist, as a receptionist in another industry, or as an administrator – it’s all transferable! Give an overview of your experience level too, whether that’s 10 years or a 2-month work experience placement.
  • Key skills – Every hotel receptionist role will require a different set of skills, so make sure to tailor these to the specific job you’re applying for. However, most jobs of this kind will require strong customer service skills, administrative skills, strong time-management and excellent verbal communication skills.
  • System/software knowledge  – You’ll likely be working on a computer or tablet daily, so strong IT skills and software knowledge (check if any specifics are listed in the advertisement) are highly attractive to employers.
  • Qualifications  – Give a brief overview of your academic background, particularly English, IT and languages qualifications. Any vocational qualifications in tourism, hospitality and admin are well worth mentioning, too.

Core skills section

As I mentioned, hotel receptionist jobs can be quite competitive.

Therefore, along with your profile, a snappy list of core skills can help you to capture recruiter’s attention.

These should also be tailored to your target role, so make sure to prioritise any skills or knowledge listed in the job description.

Core skills

This helps to showcase your suitability to recruiters, even if they only have a few minutes to scan through your application.

Work experience/Career history

Next up is your work experience section, which gives you an additional opportunity to showcase why you’d make a great hire.

You should go through your relevant experience, listing the responsibilities and achievements you had in each of your roles.

Start with your current (or most recent) role and work your way backwards.

CV work experience

Quick tip: If you have a huge amount of relevant experience, don’t be tempted to submit a CV over 2 pages. Instead, prioritise space for your most recent roles and reduce the size of each role as you work backwards through your employment history.

Structuring your roles

Your work experience section can quickly become bulky and overwhelming, especially if you’ve been in the industry for a while.

Use my simple 3-step structure, as shown below, to break up chunks of text, aid readability and allow your key achievements to stand out:

Role descriptions

Write a brief outline of the role as a whole, including who you worked for (including the size and type of hotel, if applicable) you worked for, and what the purpose of your position was.

“Receptionist for a 50 room luxury hotel, supporting the manager and administrator with a range of business administration and customer service enquiries.”

Key responsibilities

Then use short bullet points to list your day-to-day duties and responsibilities.

Make sure to tailor this to the role you’re applying for, by pointing out key skills and how you used them within the role.

  • Handling internal and external calls from customers, clients and suppliers.
  • Created specific and measurable action plans to improve guest services.
  • Resolved customer complaints in a timely manner, adhering to strict customer service guidelines.

Key achievements

Then, add impact by listing 1-3 key achievements , results or accomplishments made within the role.

If possible, quantify these with hard facts and figures to showcase the value you added to the company.

  • Decreased number of customer complaints by 40% in 12 months by creating and implementing action plans.
  • Increased hotel rating on Tripadvisor from 3.8 to 4.5 within 6 months.
  • Achieved guest satisfaction scores over 92% in all areas.

Next up is your education section, where you can list your key qualifications, whether they’re academic or vocational.

Start with any relevant further education qualifications or vocational certifications you have, such as:

  • Travel and tourism
  • Customer service

Then give a general round-up of your academic background, such as GCSEs or A-Levels, for example, “10 GCSE’s A-C, including B in English and ICT”.

Hotel Receptionist cover letter

Interests and hobbies

The hobbies and interests section of your CV isn’t mandatory, so don’t worry if you’ve run out of space by this point.

However, for those of you who don’t have much experience, hobbies and interests can be a useful way to showcase transferable skills.

For example, being a member of a sports team shows great teamwork and communication skills, while attending a language group will show employers that you’re eager to develop your language skills, which are highly valued in the tourism sector.

Any hobby you add should add value to your application and further showcase why you’re a good fit for the role, so avoid listing generic hobbies like ‘listening to music’ .

Essential skills for your hotel receptionist CV

Although you should tailor your skills to the specific role and organisation you’re applying for, the following skills are relevant across the board:

Customer Service  –  You’ll need a variety of customer-facing skills , such as welcoming and checking in guests, call handling, dealing with problems and answering queries and giving recommendations on local attractions. Highlight how you’ve worked to ensure an excellent customer experience in previous roles

Office & admin support  – From completing incident reports and processing payments to managing conference room bookings and closing guest accounts, your CV should highlight your office and administrative skills and experience.

Software & ICT skills – While the specific programmes will vary between establishments, all receptionists require strong ICT skills and the ability to use/learn relevant packages, such as MS office and various booking and payment systems.

Languages –  Languages will be highly advantageous for the hotel industry, but they’re not always essential. Make sure to highlight any additional languages you can speak, even if it’s only at a conversational level.

Time management and organisation  – Generally, receptionists need to juggle a range of tasks and requests at any one time. Try to demonstrate how you’ve organised your time, prioritised tasks and worked under pressure in your previous roles.

Writing your hotel receptionist CV

With a well-organised, tailored and skills-packed CV, your dream hotel receptionist role is well within your reach.

Whilst writing your CV , remember to focus on hard facts and skills, rather than packing your CV with generic clichés, and incorporate lots of relevant skills and keywords.

Good luck with your application!

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Hotel Receptionist Resume

Best sample hotel receptionist resume that gets you the results you want.

hotel receptionist duties for resume

The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Find out how to present your expertise in the most effective resume format.

Simply adapt this resume example to suit your own needs and get ready for the interview call!

Sample Hotel Receptionist Resume


Your mailing address Your phone numbers Your email address

Objective Statement

Over X years experience taking ownership of the guest experience in reception and front desk capacities. Relevant skills include:

  • recognition for dealing with guests in a timely, professional and efficient manner to deliver exceptional service in a high pressure environment
  • attention to detail and excellent organizational skills ensure the smooth running of front desk operations
  • technical knowledge and competency in a variety of computer applications
  • able to work independently while proven collaborative skills establish productive working relationships with coworkers and supervisors
  • reliability, resourcefulness, a positive attitude and strong work ethic result in a track record of meeting and exceeding performance standards

Work Experience

Hotel Receptionist

Hyacinth Hotel, New York, NY

January 2019 to date

  • make, confirm and cancel guest reservations for 120 room hotel
  • greet guests and efficiently complete the check in process including inputting and retrieving information from the computer, confirming guest details and selection of rooms
  • demonstrate in-depth knowledge of the hotel including room details and rates, hotel services and facilities, promotions and the local area
  • code electronic keys and relay baggage instructions
  • liaise with housekeeping regarding room status
  • handle guest inquiries and requests promptly and courteously
  • research and resolve issues in a friendly and timely manner
  • conduct guest check out ensuring accurate accounting of room and service costs
  • compute bills and process payments
  • maintain a tidy and neat front desk and reception area

Telephone Operator

The Westlin Hotel, New York, NY

September 2017 - December 2018

  • answered multi-line switchboard
  • directed calls to appropriate department or guest room
  • conveyed messages accurately and promptly
  • assisted guests over the phone with questions

Monroe Community College, Rochester, NY

Hospitality Certificate 2017

Technical Skills

  • ReservationKey
  • Multi-line phone systems (PABX)
  • Database management

Core Competencies

  • organization and planning skills
  • communication skills- verbal and written
  • customer service orientation
  • attention to detail and accuracy
  • information collection and management
  • problem solving and decision-making
  • integrity and reliability
  • stress tolerance
  • team member

What skills do you need to be a hotel receptionist?

The key duties and responsibilities for a hotel receptionist including skill requirements are clearly outlined in the comprehensive hotel receptionist job description.

Receptionist Duties and Skills

Hotel receptionist job description for your resume

hotel receptionist duties for resume


Hotel Receptionist Job Description

hotel receptionist duties for resume

Front Desk Job Description

How do I write a good hotel receptionist resume objective?

You can use the resume objective statement above as a good guide to writing your own resume objective.

More help can be found at these excellent sample receptionist resume objectives .

Hotel receptionist cover letter

Adapt our sample receptionist cover letter to include with your resume and job application.

Receptionist job interview questions

This useful list of common receptionist interview questions with great interview answer help will set you up for success in your job interview.

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Hotel Receptionist Resume Samples

The Hotel Receptionist is the first point of contact between the organization and the guest. The main duties and tasks that are mentioned on the Hotel Receptionist Resume include – managing reservations and checking out guest process, confirming reservations and explaining hotel amenities and services to customers, arranging and sending luggage to guest’s room, handling complaints , handling phone reservations, processing payments, maintaining guest records, completing basic cashier and bookkeeping tasks, and ensuring an outstanding guest experience.

The following skills and abilities are commonly sought by hiring authorities – strong interpersonal and customer service skills, the ability to be patient and deal difficult situations effectively; math skills, attention to details, hotel administration software knowledge, multitasking capabilities, strong working knowledge of MS Office Suite and fluency in English. Often an entry-level position will need only a high school diploma or equivalent, but to progress in this career, advanced education is required.

Hotel Receptionist Resume example

  • Resume Samples
  • Customer Service
  • Hotel Receptionist

Hotel Receptionist Resume

Headline : To obtain a position that will utilize, enhance, and expand knowledge, skills, and abilities; offer opportunities to learn and acquire new skills; and promote personal and professional growth.

Skills : German language, Hotel Supervisor.

Hotel Receptionist Resume Format

Description :

  • Greeted, registered, and assigned rooms to guests.
  • Answered telephonic and in-person queries related to hotel services and resolved all issues.
  • Assisted guests in storing valuables in a secure deposit box.
  • Handled payments through cash and credit cards.
  • Checking the guests in, answering phone calls to book rooms.
  • Deal with queries from the public and customers.
  • Monitor visitor access and maintain security awareness.

Sr. Hotel Receptionist Resume

Headline : Committed, dedicated, and reliable office personnel motivated to maintain customer satisfaction and contribute to company success. Strong work ethic, professional demeanor, and great initiative.

Skills : Caregiver, Appointment Scheduling, Customer Service.

Sr. Hotel Receptionist Resume Example

  • Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
  • Deal with guest requests to ensure a comfortable and pleasant stay.
  • Responsible for accurate and efficient accounts and guest billing processes.
  • Assist in keeping the hotel reception area clean and tidy at all times.
  • Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  • Administer all routes of reservations to ensure that room bookings are made and recorded accurately.

Summary : As a Hotel Receptionist, responsible for Assisting in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

Skills : Hotel Supervisor, Hotel Manager.

Hotel Receptionist Resume Example

  • Making reservations by phone and in person.
  • Checking guests in and out of their rooms.
  • Preparing bills and taking payments like cash or credit.
  • Dealing with complaints and solving problems that may arise.
  • Keeping the reception area clean and tidy at all times.
  • Filing all paperwork, receipts, and reservations.
  • Offered information pertaining to available stores and facilities of hotel points of interest and entertainment attractions.

Hotel Receptionist III Resume

Summary : Service-motivated social worker with a resilient commitment to aiding the needs of underprivileged or disadvantaged youth and adults. Outstanding in organizational and program planning. Successful in overcoming challenge of restricted resources and financial limitations that results in high-quality, economical, comprehensive and cost-effective service.

Skills : Strong leadership skills, Hotel Manager.

Hotel Receptionist III Resume Template

  • Greet guests as they arrive and ask if guests have a prior booking.
  • Handle guest check-ins and check-outs appropriately.
  • Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
  • Take reservations over the telephone, through emails, and in person.
  • Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions.
  • Refer guests to appropriate departments to resolve complaints or provide suggestions.
  • Assisted guests with all questions and concerns.
  • Welcome and greet guests with a smile and in a warm manner.

Hotel Receptionist II Resume

Headline : Seeking a part-time or full-time position that will provide the opportunity to use experience and skills to become an asset to your organization. Answering phones, taking dining room reservations or assisting in room lodging.

Skills : Effective communication skills, ability to work independently, as well as a team player.

Hotel Receptionist II Resume Sample

  • Greeting and welcoming guests on arrival, provide directions to the hotel, answer phone, and screen and direct calls to guests and staff accordingly.
  • Book reservations and check-in guests, provide room key and provided room location.
  • Assisted guests with the storage of valuables and provided key to the safe.
  • Calculated final itemized bill, checked out guest and provided a receipt.
  • Monitored visitor access and maintained security awareness, tidy and maintain reception area.
  • Arrange guest transport to and from the airport, provide wakeup calls on request.
  • Resolve any and all guest complaints and ensure guests' needs and expectations were met.

Hotel Receptionist I Resume

Objective : To gain personal and professional experience and fulfillment by interacting with others in a meaningful career and to use the talents that strive to develop and cultivate toward the purpose of creating a successful career path.

Skills : Customer Service, Basic Computer Skills, Verbal And Writting Skills.

Hotel Receptionist I Resume Format

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Hotel Receptionist/Manager Resume

Headline : Providing excellent customer service while assuring customer satisfaction at local grocery retailer. Most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service.

Skills : Microsoft word. MS Office.

Hotel Receptionist/Manager Resume Format

  • Answered, screened and directed inbound phone calls.
  • Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
  • Performed general secretarial duties, including - meeting scheduling, appointment set up, faxing and mailing.
  • Received and sorted email and electronic deliveries.
  • Maintained meeting diary - manually or electronically, as required.
  • Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
  • Handled general requests for information and data.

Hotel Receptionist/Executive Resume

Summary : Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies.

Skills : Customer Service, Cleaning, T-Checks, Data Entry, Billing, Auditing.

Hotel Receptionist/Executive Resume Template

  • Responsible for completing customer reservations.
  • Credit card information, discount programs, membership information, and billing addresses.
  • Responding to customer email inquiries and complaints pertaining to their experience.
  • Using online forums to support online customers in real-time.
  • Proving extra phone coverage for the front desk.
  • Helping customers adjust their reservations or itineraries to improve their experience.
  • Assisting in resolving customer complaints within the Service Level agreed upon by the company.

Asst. Hotel Receptionist Resume

Summary : Dedicated to answering the phone in a positive, timely manner and directing calls to the appropriate managers. Oversees the general maintenance of the Hotel Sales reception area and conference room.

Skills : Office Machines, Office Machines, Microsoft Office Suite, Customer Service, Customer Relations, Customer Relations.

Asst. Hotel Receptionist Resume Format

  • Welcome guests while remaining friendly and professional at all times.
  • Handle bookings by phone, email, letter, fax or face-to-face.
  • Completing procedures when guests arrive and leave.
  • Dealing with special requests from guests.
  • Answering questions about what the hotel offers and the surrounding area.
  • Handle requests/complaints guests make during a stay.
  • Referred guests to local restaurants and recommended attractions in the area.

Summary : Organized, creative, and friendly worker with professional communication skills. Detail-oriented and able to learn new tasks quickly and effectively. Able to provide employers with excellent customer satisfaction ratings.

Skills : Hotel Manager, Hotel Supervisor.

Hotel Receptionist Resume Sample

  • Considerations Sometimes, receptionists will help set up business meetings for companies holding conventions at their hotel.

Table of Contents

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Hotel Receptionist Resume | The Key to Landing the Job

hotel receptionist duties for resume

The hospitality industry is one of the many with exceptionally good-looking employees with pleasant personalities. Being welcomed with a smiling face makes hotel guests feel good and comfortable. If you aspire to be one of these professionals, you must construct a flawless hotel receptionist resume.

Hotel Receptionist Resume

Christine Jones ‍ #12, AY Bldg, New York, USA (000) 453-1311 | [email protected]

Professional Summary Dynamic hotel receptionist with over three years of experience handling various reservations; answering inquiries; processing payments in different methods, discussing hotel services; and resolving guest complaints. With excellent customer service and communications skills. Seeking a hotel receptionist role.

Work Experience Hotel Receptionist NY Marriott, December 2020-May 2022

  • Answered in-person and phone call inquiries about hotel services
  • Resolved customer complaints
  • Processed timely check-ins and check-outs
  • Assisted guests with the usage of the secure deposit box

Front Desk Agent Wellington Hotel, November 2019-December 2020

  • Greeted hotel guests in a warm manner
  • Confirmed online bookings and phone reservations
  • Organized room keys with accuracy
  • Answered calls from guests and provided necessary assistance
  • Customer service skills
  • Verbal and written communication skills
  • Organizational skills
  • Detail-oriented
  • Mastery in M.S. Office Suite
  • Basic data entry skills

Education Cornell University. Ithaca, NY Bachelor’s Degree in Hospitality Management 2015 - 2019

Midwood High School. Brooklyn, NY With Distinction 2011-2015

A hotel receptionist is the first person you see when entering any hotel. It's not an easy job, but if you have what it takes to be one, our resume builder can assist you in creating the professional resume you need to become a hotel receptionist.

But if you want to start from scratch, we have different examples of receptionist resume. We'll discuss each part so you'll learn how to create your resume. Surely, you'll get your dream job in no time!

To start, we'll show you a good hotel receptionist resume.

How to Make a Hotel Receptionist Resume from Zero

Your hotel receptionist resume should showcase your experiences and skills that could wow the hiring managers. You need to be able to present them in a professional and personable manner. To do that, you need to have the basic contents of a resume.

A good resume format must have the following:

  • Professional Summary
  • Work Experience
  • Educational Background

Feel free to add other sections that boost your professional experience and skills. You can view our resume example or create your own using our resume builder.

Perfecting the Resume Format

Remember that hiring managers would first observe the overall look of your hotel receptionist resume. Before they get to read its content, you must catch their attention with how you prepared your resume format, layout, and structure.

You should use a readable and simple font style. Some common fonts used are Times New Roman, Arial, and Calibri. Font size should be either from 10 to 11 only.

Present your experiences and skills in bullet points. Doing so makes it easier to read and comprehend. Apply headers to indicate the different sections and highlight important details.

For the layout, ensure that the whole document is left-justified except for one section. The header can either be left-justified or centered. That’s entirely up to you, depending on the design you’re aiming for.

When structuring your receptionist resume, there are three resume format types you can choose from. These are the following:

  • Functional Format

The functional format features the skills you have more than the experience you've had. This format is best used when you have no experience as a hotel receptionist or any other similar position but have the relevant skills needed to work as one. This format is also recommended for those with gap years in their work history. Since the skills section will be the star of the resume, hiring managers would divert their attention to this rather than the gap.

  • Chronological Format

In a receptionist resume written in chronological format, you're somehow telling a story of your career progression. This resume format is the best option if you have years of relevant experience in the same industry. For example, you could include how you advanced from being a desk staff to becoming the head hotel receptionist. You can show how your roles became more difficult along the way.

  • Hybrid Format

The hybrid format, also known as the combination resume format, is the most commonly used resume format. It's a mix of functional and chronological formats. In this format, your skills are listed first, followed by your work experience as a hotel receptionist.

You can get more ideas with our receptionist resume example or our resume builder.

Make a Distinct Header

The header is seen at the top of your hotel receptionist resume. This section is vital since it contains your name and contact information. It's the easiest part to make, but some tend to go overboard in writing this part. Remember to keep it straightforward.

Most importantly, ensure that your contact information is updated and accurate if you want to nail that job. Hiring managers depend on this to reach out to you.

A direct header would look like this: 👇🏼

Hotel Receptionist

100 W 31st St, New York, NY 10001

In the example above, you can observe that the first line is in a bigger and bolder font to highlight your name above all else. The header should also include your current position, complete residential address, email address, and contact number. If you have a professional social media account, such as LinkedIn, you may also include it. The format presented above is also optional. You may opt to write all information in a singular line.

⛔️ DO NOT write your header this way:

This latter example doesn’t portray professionalism and completeness. As you can see, there is no address and contact number indicated. In this case, how will the hiring manager contact you?

Another red flag is the email provided. At some point, we all thought it was cute to have emails similar to the sample, but employers disagree. Job seekers must secure a professional work email. It should contain only your first and last name or initials.

Here are examples of email formats you can provide: 👇🏼

hotel receptionist

Detailed Hotel Receptionist Experience

While listing your work experiences, you need to be as specific as possible. Generalizing your professional history won't show the extent of your knowledge in specific tasks. Hiring managers should be able to see what you can bring to the table even before talking to you.

It's also suggested to research the job you're applying to. Often, these posts include the job description of the position you're interested in. The job description can help you tailor your resume. Use similar keywords posted in the job description in describing your work experience.

Good Examples of Hotel Receptionist Experience

In listing down your professional background, indicate the position, name of the company, and the dates you're employed with them. This information is vital because most hiring managers would ask for character references from your previous employers. Don't make this part up because lying in your resume would lead to serious consequences.

Here are the examples: 👇🏼

Refinery Hotel, October 2020-February 2022

  • Greet guests upon entering hotel premises
  • Assign rooms to incoming guests
  • Handle guest check-ins and check-outs
  • Answer telephone calls and in-person queries related to hotel amenities and services
  • Follow special requests by tapping the appropriate department, such as maintenance staff

The Manhattan Club, September 2019-October 2020

  • Updated room availability promptly
  • Answered phone calls about guest inquiries on hotel services and hotel offers
  • Ensured that guests get the assigned or reserved rooms for them
  • Educate hotel guests on using the secure deposit box
  • Coordinate with housekeeping and maintenance staff to comply with guest requests

As seen in the examples above, the job experiences are well-described. Strong words such as coordinate, educate, handle, etc., are important. It shows that you're confident in the different tasks you've done.

If you don't have any experience as a receptionist, you can still include any history of working in the same industry. If you've worked part-time at local restaurants doing basic desk operations or serving multiple guests during business meetings, don't hesitate to include them. These experiences prove you've developed the fundamental skills needed in the hospitality industry.

Only include four to five descriptions; adding more will make your resume too wordy. Go straight to the point but don't forget to specify the actual tasks you've done to display the extent of your expertise in the field. Also, the hotel receptionist position comes in different names, and it's okay to put either in your resume.

hotel receptionist

Bad Examples

Below are examples of how not to write your Hotel Receptionist Experience section.

  • Handle guest accounts
  • Provide guest services
  • Assisted guests
  • Monitored front desk operations
  • Conducted administrative tasks like answering phones
  • Answer incoming calls
  • Monitor desk operations
  • Safe keep office equipment
  • Greet guests
  • Track if guests arrive on time for check-in

Compared to the good examples, these experiences are not specific. By simply saying "assisted guests," you're not saying anything at all. What assistance did you provide? How would the hiring manager know what you're talking about? Keeping your descriptions vague won't help you land a job as a hotel receptionist.

Present Your Educational Background

Educational requirements differ depending on the employer. But generally, you can apply as a hotel receptionist with a high school diploma. There’s also an option to take the GED test when the diploma isn’t available.

Of course, if you’ve taken a hospitality degree, you can aim for higher positions and be a better candidate than the rest. Include any type of seminar and workshop you’ve attended related to the hospitality field.

The common format in writing this part is as follows: 👇🏼

  • School name
  • Duration of study (in year format)
  • Distinction awards
  • GPA (optional)

Below is an example of how to write your educational background: 👇🏼

Local High School, New York

Academic Awardee

hotel receptionist

Relevant Skills as a Hotel Receptionist

Although a charming personality and pleasant attitude could take you far as a hotel receptionist, it takes much more than that to be considered fit for the job.

Remember that hotel receptionists are the first point of contact between the hotel and clients, which means you should provide exceptional service at all times. You must also be efficient and accurate in dealing with guests.

Besides the required soft skills, you must also have basic knowledge of data entry. Each hotel has its system for creating reservations, monitoring booking appointments, and more. Although you will be trained for the system's navigation, it still helps if you're well-equipped with the fundamental skills to use them.

Here’s a list of skills you need to have when working as a front desk agent: 👇🏼

  • Strong organizational skills
  • Exceptional customer service skills
  • Great verbal and communication skills
  • Ability to deal with challenging situations
  • Ability in multitasking
  • Basic phone etiquette skills
  • General knowledge of Microsoft Office Suite
  • Fluency in English

Writing a Professional Summary in a Receptionist Resume

This section comes right after the header. We've gone over the resume's different parts yet skipped this one. Why? Because the professional summary contains the outline of your overall resume.

You need to summarize your skills, experiences, achievements, and career objectives in just a few sentences. It will be challenging to shorten your entire career into one paragraph. You must identify which part of your career is the most significant. It's suggested to include numerical data in describing your accomplishments and history because the figures would show the impact of your contribution to the company.

A hotel receptionist resume must have a professional summary like this 👇🏼

Hotel receptionist with five years of experience providing excellent customer service by engaging about 30-40 guests daily and managing front desk operations to deliver the utmost customer satisfaction. Seeking a lead receptionist role to share my expertise while working with a charismatic team.

As seen in the example above, a measurable quantity shows your daily efficiency in catering to guests. The words are also concise, showing confidence in your skills and experiences. Employers would immediately know what you're capable of upon hiring you.

⛔️ DO NOT write your professional this way:

Hotel receptionist. Five years of answering phone calls, managing guest complaints, and providing customer satisfaction. Applying as a hotel receptionist for your company.

Resume Objective

The professional summary is suitable for job seekers with a prior work history in the same industry. But what if you have no relevant job background? Or if you’re applying for your first job? Don’t worry! You can choose to replace it with a resume objective.

This information contains a clear intent of your career goals. It's a simple statement that explains your professional goals. When written correctly, your resume objective would show what you want to be in a few years and your willingness to contribute to the betterment of the company you're applying to.

Additional Sections for your Receptionist Resume

After your resume's essential sections, you may add other parts. Make sure that these additions further support your skills and experiences to prove that you're the best candidate for the job.

Granted, English is the universal language, but not everyone is capable of speaking it.

Certifications are also acceptable if you've been to different hospitality training and seminars. You can also include those you've received from software training, etc.

hotel receptionist

Tips to Improve Your Hotel Receptionist Resume

After going through the process of creating a winning professional resume, here are some other tricks you need to know.

  • Be direct. Don't add unnecessary information and go straight to the point. Remember that hiring managers only take a few seconds to view your resume. Don't waste that time.
  • Review and rephrase. After writing your resume, don't send it out immediately. Take some time off before going back to it. Review it the second time and look for anything that you can improve.
  • Conduct research. Everything is on the internet. Take the time to research the position you're applying for. Tailor your resume to that specific role.
  • Be honest. Above all else, keep your integrity. Lying about experiences and skills would probably land you that job, but not without facing severe consequences.

A Comprehensive Recap

Let’s review how to write the perfect hotel receptionist resume:

  • Choose the best resume format and make your resume brief and classy.
  • Make a short header with accurate and updated information.
  • Describe the specific details of your work experience.
  • Share your relevant hospitality skills.
  • Indicate your academic background and successes.
  • Wrap it up with a complete professional summary of your entire career.

Including a Cover Letter

If you’re wondering whether you should add a cover letter or not, here’s why you should.

Including a cover letter is the key to making your application seem personalized. You’re speaking directly to the hiring manager. It would showcase your sincere intent to apply and be part of the company.

A cover letter contains what you can offer to the company. It should be written in a business letter format, specifically for the hospital receptionist position you're applying for.

It should begin by stating the intent to apply for the vacant role, how you heard about this vacancy, and your current position. Then, it should be followed by your relevant skills and work history that proves you’re qualified for the job. And it should be concluded by stating how they should contact you.

A cover letter is not always necessary. If the job posting doesn’t explicitly say whether it’s required or not, always assume that it is and include it with your resume. On the flip side, if it does say not to submit one, follow the instructions. Sometimes, hiring managers do this to see if job seekers follow the rule.

If you’re planning to add one, you can see examples of our cover letter ideas here.

Frequently Asked Questions

How much is the average pay of a hotel receptionist.

According to the U.S. Bureau of Labor Statistics, hotel receptionists' median hourly wage was $14.40 or $29,950 annually in May 2021💰

Should I include my photo in the resume?

Adding a photo to your resume could be a hit or a miss. If it's not indicated in the job posting, you have the option not to add it. If you're planning to include one, you must consider it carefully since it'll affect how the hiring manager perceives your resume. However, it is safe to attach a photo in a hospitality setting where looks matter.

  • Your facial structures should be visible.
  • Directly face the camera upon taking the photo.
  • Ensure that your overall appearance is neat and proper.
  • Wear business attire.
  • Give your best, charming smile.
  • Do not wear any accessories and keep it simple.

How long should my receptionist resume be?

Generally, a resume should only be a one-pager. It's to squeeze all the information into a single page but having too many pages is also a big red flag for hiring managers. Remember that when they view your resume, they'd like to see everything immediately. Screen the information in your resume and decide whether it has real value. But in instances when you can't fit in your most important credentials, the most you can do is extend it into two pages.

Create your resume with the best templates

hotel receptionist duties for resume

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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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Our free collection of expertly designed cover letter templates will help you stand out from the crowd and get one step closer to your dream job.

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Hotel Receptionist: Job Description, Salary, and Skills

hotel receptionist duties for resume

The hotel receptionist is the first point of contact for guests when they enter a hotel. They play a vital role in ensuring that every guest has a pleasant and memorable experience during their stay. This article will delve into the job description, salary, and skills required to be a successful hotel receptionist.

Brief overview of hotel receptionist role

The hotel receptionist’s role is to greet guests, answer their questions, and check them in and out of their rooms. They are responsible for making reservations, coordinating with other hotel departments, handling guest complaints, and ensuring that guests have everything they need during their stay. Additionally, hotel receptionists may be responsible for administrative tasks such as data entry, filing, and answering phone calls.

Importance of hotel receptionist in hospitality industry

Hotel receptionists are an essential part of the hospitality industry, as they help to create a positive guest experience that can lead to repeat business and positive reviews. They are often the face of the hotel, and their interactions with guests can set the tone for their entire stay. A skilled hotel receptionist can make guests feel welcome, address their concerns in a timely and efficient manner, and provide them with the information they need to make the most of their visit.

Without hotel receptionists, hotels would struggle to provide the level of service and efficiency necessary to compete in a highly competitive marketplace. Furthermore, the quality of guest experience is critical to the success of any hotel, and hotel receptionists play a significant role in ensuring that guests have a positive and memorable experience. Hotel receptionists are integral to the smooth operation and success of hotels, making them a valuable asset to the hospitality industry.

Job Description

A hotel receptionist is the face of a hotel and is responsible for providing excellent customer service to guests. They are the first point of contact for guests checking in and out and are also responsible for assisting guests with their needs during their stay.

Responsibilities of Hotel Receptionist

The main responsibility of a hotel receptionist is to ensure that guests have a pleasant stay by providing exceptional customer service. They are responsible for:

  • Greeting guests and ensuring a smooth check-in and check-out process
  • Answering phone calls and emails from guests and addressing their inquiries
  • Making reservations and handling cancellations or modifications to existing reservations
  • Informing guests about hotel facilities and services, as well as local attractions and events
  • Handling cash and card payments and ensuring proper billing procedures are followed
  • Handling complaints or issues in a professional manner and escalating them to management if necessary

Daily Tasks and Duties of a Hotel Receptionist

The daily tasks and duties of a hotel receptionist can vary depending on the hotel’s size and specific needs. However, some common tasks include:

  • Greeting guests and checking them in/out of the hotel
  • Recording and verifying guest information and room rates
  • Assisting guests with their luggage and providing directions to their rooms
  • Updating and verifying room availability and rates
  • Scheduling wake-up calls and arranging airport transportation for guests
  • Handling cash and card payments and providing guests with receipts
  • Keeping the reception area clean and organized

Required Qualifications and Skills for a Hotel Receptionist

To become a hotel receptionist, one must possess certain qualifications and skills. These include:

  • High school diploma or equivalent
  • Excellent communication and customer service skills
  • Proficiency in using computers and various software
  • Attention to detail and ability to multitask
  • Time management and organizational skills
  • Ability to work in a fast-paced environment and handle stress well
  • Flexibility to work various shifts, including evenings, weekends, and holidays

A hotel receptionist plays an important role in ensuring that guests have a comfortable and enjoyable stay at a hotel. They must have strong interpersonal skills, attention to detail, and the ability to multitask.

Hotel receptionists play a critical role in the hospitality industry, and their salaries vary based on several factors. In this section, we’ll explore the average salary of a hotel receptionist, the factors that affect their salary, and how salaries vary by location.

Average salary of a hotel receptionist

The average salary of a hotel receptionist varies depending on the location and the size of the hotel. According to Payscale, the average hourly pay for a hotel receptionist in the United States is $12.44, and the annual salary ranges from $19,000 to $34,000.

Factors affecting the salary of a hotel receptionist

Several factors can affect the salary of a hotel receptionist, such as experience level, education, job location, and the type of hotel. For example, receptionists who work in high-end luxury hotels typically earn more than those who work in budget-friendly motels. Additionally, those with a bachelor’s degree in hospitality or a related field may earn a higher salary than those with only a high school diploma.

Experience is another crucial factor that affects salary. Receptionists with more years of experience earn higher salaries. According to Glassdoor, the average salary for a hotel receptionist with less than a year of experience is $22,000 per year, while those with five to nine years of experience earn an average of $29,000 per year.

How salary varies by location

The salary of a hotel receptionist varies significantly based on location. For instance, those working in metropolitan areas like New York City, San Francisco, or Los Angeles typically make more money than receptionists working in smaller towns or rural areas. According to the Bureau of Labor Statistics, the states with the highest median annual wage for hotel receptionists are Hawaii ($34,610), District of Columbia ($33,390), and Massachusetts ($31,940).

Furthermore, hotels located in a popular tourist destination, such as Orlando, Florida, or Las Vegas, Nevada, may offer higher salaries to attract and retain good staff. However, in areas where the cost of living is high, such as New York City or San Francisco, higher salaries may be necessary for a receptionist to afford basic living expenses.

The salary of a hotel receptionist can vary based on several factors, such as the location of the hotel, experience level, and education. With an average hourly wage of $12.44, hotel receptionists can earn a decent salary, but opportunities for salary growth and advancement often require additional education and experience.

Being a hotel receptionist requires a specific set of skills that allow them to fulfill their duties efficiently. These skills can be grouped into three main categories: communication, customer service, and technical skills.

Communication skills required for hotel receptionist

A hotel receptionist must communicate effectively with guests, co-workers, and management. They need to have excellent verbal and written communication skills, be able to speak clearly and concisely, and have excellent listening skills. Hotel receptionists are tasked with handling guest inquiries, complaints, and requests, which is why it is essential to be able to communicate clearly and professionally.

Customer service skills essential for hotel receptionist

Customer service is vital in the hospitality industry, and a good hotel receptionist should possess excellent customer service skills. They must be friendly, approachable, and empathetic and should be able to anticipate guest needs and exceed their expectations. A hotel receptionist should be able to put themselves in the guest’s shoes, making sure they have a smooth, enjoyable, and stress-free stay.

Technical skills needed for hotel receptionist

A hotel receptionist must possess certain technical skills to fulfill their job responsibilities. These skills include:

Computer literacy: Being computer literate is essential for a hotel receptionist. They must be proficient in using hotel management software, email, and other office programs. They should also have a good understanding of how to use different types of technology, such as printers and copiers.

Mathematics: A hotel receptionist needs to have excellent math skills, including the ability to calculate prices, taxes, and discounts.

Foreign language proficiency: Being able to speak multiple languages is a plus for a hotel receptionist. It allows them to communicate with guests who don’t speak the primary language fluently, making them feel welcome and comfortable during their stay.

Organizational skills: A hotel receptionist must have excellent organizational skills. They need to be able to multitask, prioritize tasks, and manage their time effectively. They should also be able to handle stressful situations with ease and remain calm and professional under pressure.

Communication, customer service, and technical skills are essential for a hotel receptionist. Possessing these skills is crucial in providing an excellent guest experience, ensuring repeat business, and a positive reputation for the hotel.

As a hotel receptionist, you will require a combination of formal education and on-the-job training to excel in this role. In most cases, a high school diploma or equivalent is the minimum requirement for you to be considered for the position of a hotel receptionist. However, having a degree in hospitality, tourism, or a related field can significantly improve your chances of getting hired for this role.

Apart from formal education, here are the types of training that will be beneficial for you as a hotel receptionist:

1. On-the-job Training

On-the-job training is one of the most essential forms of training for hotel receptionists. As a new employee, you will be required to work under the guidance of an experienced receptionist for a designated period. During this time, you will learn the day-to-day operations of the hotel’s front desk, such as managing reservations, greeting guests, handling customer complaints, and answering phone calls.

2. Skill Development

Skill development is another crucial training that you should consider as a hotel receptionist. This involves improving your skillset or learning new skills that will benefit you in your role. Some of the essential skills that are required for this position include communication skills, customer service, problem-solving, and multitasking. You can develop these skills through online courses, workshops, or seminars.

A hotel receptionist should have a combination of formal education and on-the-job training to succeed in this position. On-the-job training will provide you with practical experience and an understanding of the hotel’s operations, while skill development training will give you the necessary tools and knowledge to excel in your role. By investing in these types of training, you will become a more valuable asset to your employer and improve your overall career prospects within the hospitality industry.

Career Advancement

A career as a hotel receptionist can be an excellent starting point in the hospitality industry. But it can also provide the opportunity for long-term growth and advancement. This section will discuss career paths and opportunities for advancement within the hotel industry for hotel receptionists.

Career Paths for Hotel Receptionist

Working as a hotel receptionist can open doors to a variety of career paths. Some of these include:

  • Front Office Manager: This position involves overseeing the entire front desk operation and ensuring that guests receive the best possible service.
  • Guest Service Manager: This role involves managing guest complaints and ensuring their complete satisfaction during their stay.
  • Sales Manager: A sales manager is responsible for generating new business for the hotel, maintaining relationships with existing customers and developing new revenue streams.
  • Revenue Manager: This position involves optimizing the hotel’s room rates and managing room inventory to maximize revenue.

Opportunities for Advancement within the Hotel Industry

Advancement opportunities within the hotel industry are plentiful, and hotel receptionists can pursue different paths to reach their career goals. Some of the available options are:

  • Advanced Training: Depending on the hotel, there may be opportunities for specialized training in areas such as sales, revenue management, or operations.
  • Education: Education can be an essential part of career advancement in the hospitality industry. Pursuing a degree in hospitality management, business, or a related field can provide hotel receptionists with the knowledge and skills needed to advance.
  • Internal Promotions: A solid work history, good performance, and a positive attitude can be the key to promotion within a hotel. Since hotel receptionists are the front line representatives of the hotel, they have visibility and access to many different departments. As such, there are often opportunities to transfer to different departments or take on new responsibilities as they become available.

Working as a hotel receptionist can lead to a variety of career paths and provide opportunities for growth and advancement within the hospitality industry. Pursuing advanced training, education, and staying focused on performance are keys to success. By doing so, hotel receptionists can work their way up the ladder and reach their career goals.

Working Conditions

As a hotel receptionist, you can expect to work in a fast-paced and often unpredictable environment. While duties may vary depending on the type of hotel or establishment you work for, the typical work environment for a hotel receptionist involves a combination of office and front-line duties.

In terms of physical demands, this line of work can be quite demanding. You may be required to stand for long periods of time, often in high-pressure situations, and you may need to lift, move, or carry heavy objects such as luggage or equipment.

When it comes to your work schedule, expect to have a flexible schedule. Hotel receptionists may be required to work evenings, weekends, and holidays. However, many employers offer shift differentials or other benefits to compensate for these non-traditional work hours.

Typically, the work schedule for a hotel receptionist will vary depending on the size of the hotel and the number of guests. In some establishments, you may work a standard 8-hour shift, while in others, you may work longer hours during peak times or split shifts.

In general, hotel receptionists must be able to multitask, manage their time effectively, and communicate clearly with guests and other staff. You should possess strong customer service skills, as you will be at the front line of the guest experience and may be required to handle difficult or unexpected situations.

Working as a hotel receptionist requires a unique blend of skills and abilities. From juggling multiple tasks to managing physically demanding work conditions, this role can be both challenging and rewarding for those who thrive in a fast-paced and dynamic environment. Whether you’re just starting your career in hospitality or looking to take the next step, working as a hotel receptionist can provide you with valuable experience and skills that are both transferable and in high demand.

Advantages of Being a Hotel Receptionist

Working as a hotel receptionist can offer numerous benefits and opportunities for personal and professional growth. Here are some advantages of being a hotel receptionist:

Benefits of Hotel Receptionist Job

Job Stability – The hotel industry is continuously growing, and the demand for hotel receptionists is always present. This makes the job of a hotel receptionist relatively stable, with fewer chances for job loss due to recession or other economic fluctuations.

Competitive Salary – The salary of a hotel receptionist is quite competitive, with entry-level positions starting at around $30,000 per year. With experience and additional skills, the salary can increase significantly.

Flexible Schedules – Most hotel receptionists are given flexible schedules, with shifts typically divided into morning, afternoon, and evening. This allows individuals to balance work with personal and family obligations.

Travel and Lodging Perks – Depending on the hotel company, hotel receptionists may have the opportunity to travel and stay in other hotels owned by the same company, often at a discounted rate.

Social Interaction – Hotel receptionists work with a diverse group of people, including co-workers, guests, and vendors. This allows for the development of strong social skills that can be useful in other aspects of life.

Personal and Professional Growth Opportunities

Career Advancement – Working as a hotel receptionist can open doors to more advanced positions within the hotel industry, such as hotel manager or sales manager. It can also lead to employment opportunities in other industries that value customer service skills.

Skill Development – Hotel receptionists have the opportunity to develop a broad range of skills, including communication, problem-solving, multitasking, and conflict resolution. These skills are highly valued in the job market and can help individuals advance in their careers.

Exposure to Diverse Cultures – Working at a hotel provides exposure to people from all over the world. This helps hotel receptionists develop intercultural competencies, such as language skills, cultural sensitivity, and the ability to work with diverse groups of people.

Training and Development Programs – Many hotel companies offer training and development programs for their employees. These programs can provide hotel receptionists with opportunities to develop new skills and advance their careers.

Networking Opportunities – Working as a hotel receptionist provides opportunities to network with colleagues, guests, and vendors. These connections can be valuable for career advancement and personal growth.

Working as a hotel receptionist can offer numerous benefits and opportunities for personal and professional growth. The job stability, competitive salary, flexible schedules, travel and lodging perks, and social interactions are all advantages of working in this dynamic industry. Hotel receptionists have opportunities to advance their careers, develop new skills, and build intercultural competencies, all while providing excellent service to their guests.

Challenges of Being a Hotel Receptionist

Working as a hotel receptionist is not an easy job, and it comes with its own unique set of challenges and difficulties. While the job can be rewarding, receptionists must be prepared to handle a wide range of scenarios, from difficult guests to technical issues to administrative tasks. Here are some of the potential challenges and difficulties of the job:

Dealing with demanding guests : Hotel receptionists are often the first point of contact for guests, and they must be prepared to handle all kinds of requests and complaints. Some guests may be difficult or demanding, putting pressure on receptionists to deal with their issues quickly and effectively. Receptionists must be able to handle these situations with care, professionalism, and patience.

Technical issues and administrative tasks : In addition to dealing with guests, receptionists also have a number of technical and administrative tasks to handle. They must be able to operate computer systems, manage reservations and bookings, and handle cash and credit card transactions. Receptionists must be highly organized, detail-oriented, and able to multitask effectively.

Managing stress and conflict resolution : With so much to do and many different demands to manage, hotel receptionists must also be able to manage their stress levels and resolve conflicts effectively. This is critical to ensuring that guests are satisfied with their experience, even when issues arise.

Given these potential challenges, it is clear that hotel receptionists must have a range of skills and qualities to excel in this role. In addition to strong communication and customer service skills, receptionists must also have excellent problem-solving abilities, attention to detail, and the ability to perform well under pressure.

Another key skill for hotel receptionists is stress management and conflict resolution. Receptionists are often called upon to deal with difficult guests or challenging situations, and they must be able to handle these scenarios with grace and composure. This requires effective stress management techniques, such as deep breathing, meditation, or exercise, as well as conflict resolution skills, such as active listening, empathy, and clear communication.

While working as a hotel receptionist can be a rewarding and fulfilling career opportunity, it does come with its own set of challenges and difficulties. Receptionists must be prepared to handle a broad range of tasks, from managing guests to dealing with technical and administrative duties. However, with the right skills, training, and mindset, receptionists can thrive in this role and provide top-quality service to guests. By focusing on stress management and conflict resolution, receptionists can ensure that they are able to handle difficult situations with ease and professionalism.

Example of a Day in the Life of a Hotel Receptionist

Working as a hotel receptionist can be a rewarding experience for those who love interacting with people from different walks of life. A typical day in the life of a hotel receptionist is filled with challenges, rewards, and an array of tasks that must be accomplished to ensure guests have a pleasant stay. This section of the article takes a closer look at the daily schedule and tasks of a hotel receptionist, as well as the challenges and rewards that come with this vital position.

Typical Daily Schedule and Tasks of a Hotel Receptionist

As the first point of contact for guests, receptionists play a vital role in ensuring guests feel welcomed and at home. A typical day in the life of a hotel receptionist involves the following tasks:

1. Greeting and Welcoming Guests

Receptionists must be friendly, welcoming, and possess excellent communication skills to greet guests as they come in. They should be able to provide guests with all the necessary information about the hotel and surrounding attractions.

2. Checking Guests in and Out

Receptionists are responsible for checking guests in and out of the hotel, which involves collecting personal information, assigning rooms, giving directions, and processing payments.

3. Reservations and Room Assignments

Receptionists receive booking reservations and assign rooms to guests based on preferences, availability, and room rates. They must ensure that guests get the perfect blend of comfort, convenience, and value for money.

4. Answering Phones and Emails

Receptionists must be able to answer phone calls and emails from guests politely and professionally, providing information and support as needed.

5. Administering Guest Services

Receptionists are responsible for administering guest services such as laundry, wake-up calls, room service, and transportation arrangements.

Challenges and Rewards of the Job

Like any job, working as a hotel receptionist comes with its fair share of challenges and rewards. The following are some of the challenges and rewards of the job:

1. Handling Difficult Customers

As a hotel receptionist, you will come across customers who are unhappy, angry, or frustrated. It takes skill, patience, and empathy to handle such situations and turn them into positive experiences.

2. Multitasking

The daily schedule and tasks of a hotel receptionist require them to be excellent multitaskers. They must be able to answer phones, check guests in and out, and provide information simultaneously without losing their cool.

3. Time Management

Receptionists must be able to manage their time well to ensure that guests’ needs are met promptly and efficiently.

1. Interacting with People from Different Cultures and Walks of Life

One of the most exciting aspects of working as a hotel receptionist is the chance to interact with people from different cultures and walks of life.

Future Outlook

Future job prospects for hotel receptionist.

The role of hotel receptionist is expected to remain a vital part of the hotel industry, and there will be demand for skilled and competent professionals in this field. The job prospects for hotel receptionists are expected to grow at a steady rate in the coming years, due to the expanding tourism industry and the increasing demand for hospitality services.

Several factors are expected to drive the demand for hotel receptionists in the future. These include:

  • The rise of the gig economy, which is likely to increase the number of freelancers and self-employed individuals who require meeting spaces and accommodation.
  • The growth of business travel and tourism, which will create a constant need for receptionists to provide hospitality and customer service.
  • Expansions in hotel chains and resorts, as well as the opening of new hotels, restaurants, and other hospitality establishments that require front desk support.

As a result of these trends, hotel receptionists can look forward to a bright future in the hospitality industry.

Changing Trends and Developments in the Hotel Industry

In recent years, the hotel industry has undergone significant changes due to advances in technology, evolving customer demands, and the emergence of new competitors. The following are some of the significant trends and developments that are expected to shape the future of the hotel industry:

1. Increased Emphasis on Personalization: In response to changing customer preferences, hotel brands are moving towards more personalized experiences for guests. Hotel receptionists will need to be adept at capturing guest preferences and requests to provide a more personalized experience.

2. Growing Influence of Technology: Technology will continue to play a critical role in the hotel industry, from reservations and check-ins to room service and concierge requests. Hotel receptionists will need to adapt and learn new systems to provide seamless customer experiences.

3. Focus on Sustainability: Many hotels are making efforts to reduce their environmental impact and promote sustainable practices. Receptionists will need to be familiar with sustainability initiatives to provide informed responses to guest inquiries.

4. Shift Towards Shared and Co-Living Spaces: In response to growing demand for affordable accommodation, more hotels are offering shared and co-living spaces. Receptionists will need to be comfortable working in collaborative spaces and have excellent social skills to interact with a diverse range of guests.

5. Emergence of New Competitors: The rise of new competitors in the form of Airbnb and other sharing economy platforms has disrupted the hotel industry. As a result, hotel brands are seeking ways to differentiate themselves and provide unique value propositions to guests.

Hotel receptionists will need to be adaptable, customer-focused, and up-to-date with the latest trends and developments in the hospitality industry to succeed in the future. The industry is continually evolving, and it is essential for professionals in this field to stay informed and flexible to meet the changing needs of guests.

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hotel receptionist duties for resume

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

Background Image

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

  • Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

  • 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

receptionist resume example

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

  • Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
  • Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
  • Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
  • Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
  • Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
  • Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
  • Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
  • Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

  • Your resume sections are all out of order.
  • Your resume is very hard to follow because of a messy structure.
  • The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

receptionist chornological resume

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

  • Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
  • Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
  • Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
  • Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 


#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

  • Professional title. 
  • Phone number.
  • Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 



[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

  • A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
  • A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

job search masterclass novoresume

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

  • Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
  • Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
  • List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

  • Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
  • Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
  • You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

  • Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
  • Achieved 95% customer satisfaction score based on feedback forms.
  • Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

  • Answered questions.
  • Provided good customer service.
  • Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

  • Add your latest and highest degree first. 
  • Start off with the degree name, then the institution’s name, and the dates attended. 
  • Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

  • Academic merits and achievements
  • Relevant coursework taken
  • Extracurricular activities  

BA in World Literature

  • Graduated Summa Cum Laude
  • Graduated first of the class in Communications
  • Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

  • Verbal and written communication
  • Professionalism
  • Customer focus
  • Organization and planning
  • Handling pressure and tolerating stress
  • Attention to detail
  • Reliability
  • Multitasking
  • Conflict resolution
  • Problem-solving
  • Prioritizing
  • Time Management

Receptionist Hard Skills

  • Microsoft Office (Word, Excel, Outlook)
  • Administrative skills
  • Supply management
  • Typing skills (include WPM)
  • Information management software
  • Use of office equipment (fax machines, copiers, etc)
  • Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

  • Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
  • Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
  • Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
  • Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
  • Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections


  • Microsoft Office Specialist - Issued by Microsoft
  • Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

  • Helped staff with daily clerical tasks and activities
  • Got hands-on experience doing administrational work
  • French (Fluent)
  • German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

  • Summarize your most important skills, achievements, or experiences.
  • Expand on any information you couldn’t talk about in detail in your receptionist resume.
  • Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

  • Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
  • Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
  • Write a strong cover letter ending by including a strong call to action. 
  • Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
  • Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

  • Customer Service Resume
  • Event Planner Resume
  • Bar and Restaurant Manager Resume
  • Cashier Resume
  • Waiter Resume
  • Server Resume
  • Barista Resume
  • Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

  • Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
  • Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
  • Quantify your work experiences by using the XYZ formula.
  • Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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Hotel Receptionist Job Description Template

This hotel receptionist job description template includes the typical job functions, responsibilities, and requirements of a hotel receptionist position. With this information, you can start building a job ad to attract the best candidates. Rather than copying and pasting this template, however, you should work with your hiring managers to tailor the template to your organization’s needs.

To learn more about how to use this template, check out our guide . For more information about writing effective job descriptions, read here .

Hotel Receptionist Job Description

Work with your hiring managers to customize this job description according to your company’s vision for the position.

The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionist’s attitude and behavior should reflect that at all times.

Hotel Receptionist Job Duties

Be sure to review these items and make any changes needed in order to match what a hotel receptionist will do in your company.

  • Greet all guests and assist them with check-in and check-out
  • Maintain a positive attitude and friendly demeanor
  • Respond to all guest questions and requests
  • Answer and forward phone calls
  • Manage guest bookings and reservations
  • Keep a tidy and orderly workspace
  • Assist with administrative and clerical tasks as needed

Job Requirements

Adjust these requirements to reflect the experience and skills your organization is seeking in a hotel receptionist candidate.

  • 2+ years experience working in a hotel receptionist or guest services role
  • High school diploma, GED, or suitable equivalent
  • Proficient in Microsoft Office Suite and other necessary computer programs
  • Solid written and verbal communication skills
  • Fluency in English
  • Ability to maintain a positive, friendly attitude even under high pressure
  • Excellent organizational and multitasking skills
  • Professional attitude and appearance

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  2. 7 Receptionist Resume Examples for 2023

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  6. Check Out Our Receptionist Resume Example [10+ Skills to Add]

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    Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.) Hotel Receptionist Job Description Examples Example 1 We are hiring for a Hotel Front Desk Agent/ Receptionist to serve as our guests first point of contact and manage all aspects of their accommodation.

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    CV templates The example CV above should give you a good overview of what type of information you need to include in your own CV, as well as how to organise your details in a visually-pleasing and structured way. If you read through the CV, you'll notice that every skill and job listed is relevant to receptionist jobs.

  10. Hotel Receptionist Resume Sample

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