course on writing a business plan

The Business Guide to Customer Engagement Metrics and Analysis

Get in-depth insights, practical formulas, and strategies to optimize engagement.

• Business Growth

Writing a Business Plan: A Guide for New and Experienced Entrepreneurs

For entrepreneurs, a business plan serves as a roadmap that outlines a company’s goals, strategies, and operational approach. It’s more than just a formality; having a well-structured plan can provide clear direction for decision making and increase the likelihood of long-term success.  

A full 93% of mid-sized business owners plan to obtain funding for new technology and equipment, showing the importance of long-term planning for a healthy, resilient business. Proactive preparation helps anticipate challenges, manage resources effectively, and align teams and stakeholders with a shared vision.

This guide breaks down the elements of a business plan, offering step-by-step insights for those looking to launch or grow a successful venture.

What is a Business Plan?

A business plan is a comprehensive document that sets out a company’s goals, strategies, and the steps needed to reach them. It serves as a roadmap, guiding businesses through each stage of their growth, from the initial idea to scaling operations. Typically, a business plan covers main sections, including market analysis, competitive landscape, target audience, marketing plan approach, and financial projections.

Beyond its role in securing funding, a business plan helps entrepreneurs change their ideas, evaluate market opportunities, and identify risks. It also serves as a tool for improving retention by aligning offerings with specific customer needs and adapting to market changes.

Benefits of a Business Plan

A solid business plan supports any company by enhancing decision-making, improving funding access, and building a competitive advantage. Here’s a closer look at its benefits:

Direction for Decision Making

A business plan sets clear goals and priorities, guiding founders and teams to make decisions that align with the company’s mission. This focused direction helps allocate resources efficiently and keeps the team on track, ensuring each choice supports long-term growth.

Attracting Investors and Funding

A well-structured plan demonstrates the business's potential to investors and lenders, providing a clear roadmap for growth and operational improvement, which builds confidence in its viability.

Operational Focus and Efficiency

With clear goals and detailed strategies, a business plan helps streamline operations by pinpointing gaps early and keeping the team focused on key customer engagement metrics and performance analysis. This alignment supports more efficient workflows and proactive decision-making.

Market Assessment and Competitive Positioning

A business plan helps you understand your target market and position your business effectively against competitors. It supports analysis of market trends and customer needs, guiding adjustments to improve market fit.

Resource Allocation

Teams can distribute resources more effectively, making sure that funds, time, and efforts are directed toward high-impact areas for growth.

Risk Management

Early identification of potential challenges prepares teams to manage risks and adapt strategies, strengthening resilience in a changing market.

How to Create a Business Plan

Crafting a business plan begins with a strong idea and builds toward a detailed, actionable strategy. Here are twelve steps to guide you through:

Step 1: Start with Your Business Idea

Begin by clarifying your core business idea, define what your business will offer, who it will serve, and what sets it apart. This step creates the foundation for your entire plan, aligning your vision from the start. If you’re a small business owner exploring options, here are business ideas to help inspire your next steps.

Step 2: Write the Executive Summary

Provide a brief overview of your business, including its purpose, target market, and goals. Summarize the highlights of each section to offer readers a quick snapshot of your plan. The executive summary should be concise yet compelling, capturing the essence of your business and demonstrating its potential for success. This section often serves as the first impression for investors or stakeholders, so make it impactful to encourage further interest in the detailed plan that follows.

Step 3: Define Your Company

Describe your company’s structure, mission, and vision, giving a clear picture of its foundational principles. Highlight what makes your business unique, such as a proprietary product, innovative approach, or market niche, and share any significant milestones or achievements that add to its credibility. This section should communicate your company’s identity and purpose, setting it apart in the eyes of investors, partners, and customers.

Step 4: Address Legal Considerations

Include the legal foundations of your business, such as your chosen business structure (e.g., LLC, corporation, sole proprietorship) and any required licenses or permits. Outline regulatory requirements specific to your industry, and detail any intellectual property protections like trademarks or patents. Covering these aspects helps prevent legal issues and reassures investors and stakeholders of the business’s compliance and integrity.

Step 5: Conduct Market Analysis

Research your target market thoroughly. Identify customer needs, analyze competitors, and study relevant market trends. This analysis helps you understand demand, pricing strategies, and areas for differentiation, setting a strong foundation for your business positioning.

Step 6: SWOT Analysis

In addition to market analysis, a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) provides a structured view of your business’s internal and external factors. Highlighting strengths, identifying areas for improvement, recognizing growth opportunities, and acknowledging potential threats creates a balanced assessment of your business’s position. This transparency strengthens credibility, demonstrating a realistic approach to navigating challenges and maximizing potential.

Step 7: Outline Organization and Management

Describe your business structure, ownership, and key personnel. Outline the roles and expertise of each team member, emphasizing their contributions to your business goals.

Step 8: Describe Products or Services

Provide details on your products or services, focusing on their unique features, stages of development, and how they solve customer problems. Highlight how these offerings can help capture market share by differentiating your business from competitors.

Step 9: Develop Your Marketing Strategy

Describe how you will reach and engage your ideal customer profile and attract potential customers. An effective marketing strategy builds brand awareness, generates demand, and helps capture market share. Outline your customer acquisition tactics, engagement metrics, and the specific channels that align with your target audience’s habits to show how these efforts will drive growth and sustain customer relationships.

Step 10: Draft a Funding Request

If seeking funding, specify your financial needs, intended use of funds, and expected impact on growth. Clarify your projections for returns on investment, showing how funding will drive a successful business.

Step 11: Prepare Financial Projections

Prepare a comprehensive financial projection covering revenue, expenses, and anticipated growth over the next three to five years. Presenting this data on a quarterly or yearly basis strengthens the demonstration of your business’s financial viability. Incorporating a break-even analysis within these projections further enhances your plan by showing when your business is expected to reach profitability—an essential metric for lenders and investors seeking assurance of your venture’s potential success.

Step 12: Compile the Appendix

Use this section for any additional documents, like team resumes, legal agreements, or product visuals, to provide extra context and depth.

Business Plan Formats

Business plans vary in length and detail, ranging from simple, one-page summaries to comprehensive, data-heavy documents. Choose a format that matches your audience and purpose here are some examples:

• Traditional Plan : Detailed and thorough, this format is ideal for complex businesses or when seeking significant investment. It includes in-depth sections on financials, market research, and competitive analysis.
• Lean Startup Plan: A shorter, focused document, helpful for quickly evaluating feasibility and developing small business ideas. This format highlights core assumptions and metrics to track early progress.
• One-Page Plan: A concise overview that summarizes points on a single page, suitable for early-stage planning or quick presentations. It’s the best way to communicate necessary information without overwhelming detail.
• Operational Plan: Primarily used internally, this format focuses on day-to-day operations, helping teams stay aligned on tasks and timelines. It includes specifics on staffing, workflows, and resource management.
• Growth Plan: Custom for expansion, this format includes strategies for growing operations, entering new markets, and increasing revenue. It also includes projections and market insights to guide the company’s future direction.

Common Pitfalls to Avoid When Writing a Business Plan

The strength of a business plan often lies in avoiding typical missteps. Make sure to be mindful of these pitfalls:

Overly Optimistic Projections

Projecting high revenue without factoring in potential setbacks can lead to unrealistic expectations. Expenses often rise unexpectedly, and without a buffer, financial stability can be at risk. A balanced approach to projections helps create a more sustainable financial outlook.

Ignoring Market Research

Market fit is fundamental for success. In fact, 42% of businesses fail due to a lack of market fit, highlighting the importance of thorough research as it uncovers trends and competitor strategies, helping to change your approach.

Forgetting Customer Retention

Strengthening customer relationship through retention drives sustainable growth. Loyal customers often generate more long-term revenue than new ones, making retention a strategic focus. Regular engagement and feedback collection from these customers can also inspire meaningful product improvements.

Lack of Flexibility

A rigid plan can become outdated as markets and customer needs change. Building in room for adjustments allows the business to adapt to changing conditions and new insights. Flexibility also helps in responding quickly to unforeseen challenges or opportunities. An adaptable plan keeps the company aligned with current trends and customer expectations.

Underestimating Financial Needs

Misjudging initial financial plan and ongoing funding requirements can derail operations. It's important to estimate realistic financial needs, including reserves for unexpected costs, to ensure adequate resources for growth and stability.

Overlooking Competitive Analysis

Focusing solely on your own offerings can blind you to competitors’ strengths. Understanding competitor positioning, pricing, and weaknesses allows for smarter differentiation and helps in capturing market share effectively.

Weak Marketing Strategy

A lackluster marketing approach can stifle growth, regardless of product quality. A well-defined strategy that targets ideal customers with the right channels is essential for brand visibility and customer acquisition.

Neglecting Team Dynamics and Culture

Overlooking the importance of team structure and company culture can impact employee retention and productivity. Aligning team roles and fostering a supportive culture contributes to long-term stability and operational efficiency.

Turning Plans into Actions: Steps for Meaningful Growth

A well-crafted business plan is more than just a tool for investors; it’s a comprehensive guide that aligns your strategies with customer satisfaction and high-quality service. The feel, felt, found approach can add depth to your planning, helping you empathize with customer concerns, offer solutions and adapt to changing market demands. Through detailed planning, you can better predict challenges and develop solutions that strengthen customer trust.  

A solid business plan serves as a roadmap for assessing progress, adapting to change, and driving sustainable growth. It’s an investment in resilience, helping you set clear priorities, make informed decisions, and build stronger connections with your customers. Starting fresh or refining an existing approach, a well-defined plan keeps you focused and prepared through each stage of growth.

Support customers better with Velaro’s AI-powered chat, making it simple to engage effectively. Book a personalized demo today .

Stay informed. get exclusive offers and news delivered straight to your inbox..

Thank you for joining our blog family!

As a subscriber, you'll get exclusive access to insights, expert tips, and more. Stay tuned for our upcoming posts. ‍

Find more valuable articles

A Bite-Sized Guide to Proactive Communication & Customer Service

Proactive communication is key when improving your customer loyalty and driving retention. Learn more about the benefits of proactive communications for your company.

How a Knowledge Base Can Help Your Business Grow

A knowledge base can bring many benefits to businesses of all sizes. This guide explains why you need a knowledge base, how to build one, and how it can help your business.

Efficient Workflow Automation: A Practical Guide for Your Business

From understanding the fundamental concept to setting up your automation, this guide explores how to implement workflows to optimize business operations.

How To Write A Business Plan: A Comprehensive Guide

The Startups Team

How To Write A Business Plan: A Comprehensive Guide

A comprehensive, step-by-step guide - complete with real examples - on writing business plans with just the right amount of panache to catch an investor's attention and serve as a guiding star for your business.

Introduction to Business Plans

So you've got a killer startup idea. Now you need to write a business plan that is equally killer.

You fire up your computer, open a Google doc, and stare at the blank page for several minutes before it suddenly dawns on you that,  Hm…maybe I have no idea how to write a business plan from scratch after all.

Don't let it get you down. After all, why would you know anything about business planning? For that very reason we have  4 amazing business plan samples  to share with you as inspiration.

For most founders,  writing a business plan  feels like the startup equivalent of homework. It's the thing you know you have to do, but nobody actually wants to do.

Here's the good news: writing a business plan doesn't have to be this daunting, cumbersome chore.

Once you understand the fundamental questions that your business plan should answer for your readers and how to position everything in a way that compels your them to take action, writing a business plan becomes way more approachable.

Before you set fingers to the keyboard to turn your business idea into written documentation of your organizational structure and business goals, we're going to walk you through the most important things to keep in mind (like company description, financials, and market analysis, etc.) and to help you tackle the writing process confidently — with plenty of real life business plan examples along the way to get you writing a business plan to be proud of!

Keep It Short and Simple.

There's this old-school idea that business plans need to be ultra-dense, complex documents the size of a doorstop because that's how you convey how serious you are about your company.

Not so much.

Complexity and length for complexity and length's sake is almost never a good idea, especially when it comes to writing a business plan. There are a couple of reasons for this.

1. Investors Are Short On Time

If your chief goal is using your business plan to secure funding, then it means you intend on getting it in front of an investor. And if there's one thing investors are, it's busy. So keep this in mind throughout writing a business plan.

Investors wade through hundreds of business plans a year. There's no version of you presenting an 80-page business plan to an investor and they enthusiastically dive in and take hours out of their day to pour over the thing front to back.

Instead, they're looking for you to get your point across as quickly and clearly as possible so they can skim your business plan and get to the most salient parts to determine whether or not they think your opportunity is worth pursuing (or at the very least initiating further discussions).

You should be able to refine all of the key value points that investors look for to 15-20 pages (not including appendices where you will detail your financials). If you find yourself writing beyond that, then it's probably a case of either over explaining, repeating information, or including irrelevant details in your business plan (you don't need to devote 10 pages to how you're going to set up your website, for example).

Bottom line: always be on the lookout for opportunities to “trim the fat" while writing a business plan (and pay special attention to the executive summary section below), and you'll be more likely to secure funding.

2. Know Your Audience

If you fill your business plan with buzzwords, industry-specific jargon or acronyms, and long complicated sentences, it might make sense to a handful of people familiar with your niche and those with superhuman attention spans (not many), but it alienates the vast majority of readers who aren't experts in your particular industry. And if no one can understand so much as your company overview, they won't make it through the rest of your business plan.

Your best bet here is to use simple, straightforward language that's easily understood by anyone — from the most savvy of investor to your Great Aunt Bertha who still uses a landline.

How To Format Your Business Plan

You might be a prodigy in quantum mechanics, but if you show up to your interview rocking cargo shorts and lime green Crocs, you can probably guess what the hiring manager is going to notice first.

In the same way,  how  you present your business plan to your readers equally as important as what you present to them. So don't go over the top with an extensive executive summary, or get lazy with endless bullet points on your marketing strategy.

If your business plan is laden with inconsistent margins, multiple font types and sizes, missing headings and page numbers, and lacks a table of contents, it's going to create a far less digestible reading experience (and totally take away from your amazing idea and hours of work writing a business plan!)

While there's no one  right  way to format your business plan, the idea here is to ensure that it presents professionally. Here's some easy formatting tips to help you do just that.

If your margins are too narrow, it makes the page look super cluttered and more difficult to read.

A good rule of thumb is sticking to standard one-inch margins all around.

Your business plan is made up of several key sections, like chapters in a book.

Whenever you begin a section (“Traction” for example) you'll want to signify it using a header so that your reader immediately knows what to expect from the content that follows.

This also helps break up your content and keep everything nice and organized in your business plan.

Subheadings

Subheadings are mini versions of headings meant to break up content within each individual section and capture the attention of your readers to keep them moving down the page.

In fact, we're using sub-headers right now in this section for that very purpose!

Limit your business plan to two typefaces (one for headings and one for body copy and subheadings, for example) that you can find in a standard text editor like Microsoft Word or Google Docs.

Only pick fonts that are easy to read and contain both capital and lowercase letters.

Avoid script-style or jarring fonts that distract from the actual content. Modern, sans-serif fonts like Helvetica, Arial, and Proxima Nova are a good way to go.

Keep your body copy between 11 and 12-point font size to ensure readability (some fonts are more squint-inducing than others).

You can offset your headings from your body copy by simply upping the font size and by bolding your subheadings.

Sometimes it's better to show instead of just tell.

Assume that your readers are going to skim your plan rather than read it word-for-word and treat it as an opportunity to grab their attention with color graphics, tables, and charts (especially with financial forecasts), as well as product images, if applicable.

This will also help your reader better visualize what your business model is all about.

Need some help with this?

Our  business planning wizard  comes pre-loaded with a modular business plan template that you can complete in any order and makes it ridiculously easy to generate everything you need from your value proposition, mission statement, financial projections, competitive advantage, sales strategy, market research, target market, financial statements, marketing strategy, in a way that clearly communicates your business idea.

Refine Your Business Plans. Then Refine Them Some More.

Your business isn't static, so why should your business plan be?

Your business strategy is always evolving, and so are good business plans. This means that the early versions of your business plans probably won't (and shouldn't be) your last. The details of even even the best business plans are only as good as their last update.

As your business progresses and your ideas about it shift, it's important revisit your business plan from time to time to make sure it reflects those changes, keeping everything as accurate and up-to-date as possible. What good is market analysis if the market has shifted and you have an entirely different set of potential customers? And what good would the business model be if you've recently pivoted? A revised business plan is a solid business plan. It doesn't ensure business success, but it certainly helps to support it.

This rule especially holds true when you go about your market research and learn something that goes against your initial assumptions, impacting everything from your sales strategy to your financial projections.

At the same time, before you begin shopping your business plan around to potential investors or bankers, it's imperative to get a second pair of eyes on it after you've put the final period on your first draft.

After you run your spell check, have someone with strong “English teacher skills” run a fine-tooth comb over your plan for any spelling, punctuation, and grammatical errors you may have glossed over. An updated, detailed business plan (without errors!) should be constantly in your business goals.

More than that, your trusty business plan critic can also give you valuable feedback on how it reads from a stylistic perspective. While different investors prefer different styles, the key here is to remain consistent with your audience and business.

Writing Your Business Plan: A Section-By-Section Breakdown

We devoted an entire article carefully breaking down the  key components of a business plan  which takes a comprehensive look of what each section entails and why.

If you haven't already, you should check that out, as it will act as the perfect companion piece to what we're about to dive into in a moment.

For our purposes here, we're going to look at a few real world business plan examples (as well as one of our own self-penned “dummy” plans) to give you an inside look at how to position key information on a section-by-section basis.

1. Executive Summary

Quick overview.

After your Title Page — which includes your company name, slogan (if applicable), and contact information — and your Table of Contents, the Executive Summary will be the first section of actual content about your business.

The primary goal of your Executive Summary is to provide your readers with a high level overview of your business plan as a whole by summarizing the most important aspects in a few short sentences. Think of your Executive Summary as a kind of “teaser” for your business concept and the information to follow — information which you will explain in greater detail throughout your plan. This isn't the place for your a deep dive on your competitive advantages, or cash flow statement. It is an appropriate place to share your mission statement and value proposition.

Executive Summary Example

Here's an example of an Executive Summary taken from a sample business plan written by the Startups.com team for a fictional company called Culina. Here, we'll see how the Executive Summary offers brief overviews of the  Product ,  Market Opportunity ,  Traction , and  Next Steps .

Culina Tech specializes in home automation and IoT technology products designed to create the ultimate smart kitchen for modern homeowners.

Our flagship product, the Culina Smart Plug, enables users to make any kitchen appliance or cooking device intelligent. Compatible with all existing brands that plug into standard two or three-prong wall outlets, Culina creates an entire network of Wi-Fi-connected kitchen devices that can be controlled and monitored remotely right from your smartphone.

The majority of US households now spend roughly 35% of their energy consumption on appliances, electronics, and lighting.  With the ability to set energy usage caps on a daily, weekly or monthly basis, Culina helps homeowners stay within their monthly utility budget through more efficient use of the dishwasher, refrigerator, freezer, stove, and other common kitchen appliances.

Additionally, 50.8% of house fires are caused in the kitchen — more than any other room in the home — translating to over $5 billion in property damage costs per year.  Culina provides the preventative intelligence necessary to dramatically reduce kitchen-related disasters and their associated costs and risk of personal harm.

Our team has already completed the product development and design phase, and we are now ready to begin mass manufacturing. We've also gained a major foothold among consumers and investors alike, with 10,000 pre-ordered units sold and $5 million in investment capital secured to date.

We're currently seeking a $15M Series B capital investment that will give us the financial flexibility to ramp up hardware manufacturing, improve software UX and UI, expand our sales and marketing efforts, and fulfill pre-orders in time for the 2018 holiday season.

2. Company Synopsis

Your Company Synopsis section answers two critically important questions for your readers: What painful  PROBLEM  are you solving for your customers? And what is your elegant  SOLUTION  to that problem? The combination of these two components form your value proposition.

Company Synopsis Example

Let's look at a real-life company description example from  HolliBlu * — a mobile app that connects healthcare facilities with local skilled nurses — to see how they successfully address both of these key aspects.  *Note: Full disclosure; Our team worked directly with this company on their business plan via Fundable.

Notice how we get a crystal clear understanding of why the company exists to begin with when they set up the  problem  — that traditional nurse recruitment methods are costly, inconvenient, and time-consuming, creating significant barriers to providing quality nursing to patients in need.

Once we understand the painful problem that HolliBlu's customers face, we're then directly told how their  solution  links back directly to that problem — by creating an entire community of qualified nurses and directly connecting them with local employers more cost-effectively and more efficiently than traditional methods.

3. Market Overview

Your Market Overview provides color around the industry that you will be competing in as it relates to your product/service.

This will include statistics about industry size, [growth](https://www.startups.com/library/expert-advice/the-case-for-growing-slowly) rate, trends, and overall outlook. If this part of your business plan can be summed up in one word, it's  research .

The idea is to gather as much raw data as you can to make the case for your readers that:

This is a market big enough to get excited about.

You can capture a big enough share of this market to get excited about.

Target Market Overview Example

Here's an example from HolliBlu's business plan:

HolliBlu's Market Overview hits all of the marks — clearly laying out the industry size ($74.8 billion), the Total Addressable Market or TAM (3 million registered nurses), industry growth rate (581,500 new RN jobs through 2018; $355 billion by 2020), and industry trends (movement toward federally-mandated compliance with nurse/patient ratios, companies offering sign-on bonuses to secure qualified nurses, increasing popularity of home-based healthcare).

4. Product (How it Works)

Where your Company Synopsis is meant to shed light on why the company exists by demonstrating the problem you're setting out to solve and then bolstering that with an impactful solution, your Product or How it Works section allows you to get into the nitty gritty of how it actually delivers that value, and any competitive advantage it provides you.

Product (How it Works) Example

In the below example from our team's Culina sample plan, we've divided the section up using subheadings to call attention to product's  key features  and how it actually works from a user perspective.

This approach is particularly effective if your product or service has several unique features that you want to highlight.

5. Revenue Model

Quite simply, your Revenue Model gives your readers a framework for how you plan on making money. It identifies which revenue channels you're leveraging, how you're pricing your product or service, and why.

Revenue Model Example

Let's take a look at another real world business plan example with brewpub startup  Magic Waters Brewpub .*

It can be easy to get hung up on the financial aspect here, especially if you haven't fully developed your product yet. And that's okay. *Note: Full disclosure; Our team worked directly with this company on their business plan via Fundable.

The thing to remember is that investors will want to see that you've at least made some basic assumptions about your monetization strategy.

6. Operating Model

Your Operating Model quite simply refers to how your company actually runs itself. It's the detailed breakdown of the processes, technologies, and physical requirements (assets) that allow you to deliver the value to your customers that your product or service promises.

Operating Model Example

Let's say you were opening up a local coffee shop, for example. Your Operating Model might detail the following:

Information about your facility (location, indoor and outdoor space features, lease amount, utility costs, etc.)

The equipment you need to purchase (coffee and espresso machines, appliances, shelving and storage, etc.) and their respective costs.

The inventory you plan to order regularly (product, supplies, etc.), how you plan to order it (an online supplier) and how often it gets delivered (Mon-Fri).

Your staffing requirements (including how many part or full time employees you'll need, at what wages, their job descriptions, etc.)

In addition, you can also use your Operating Model to lay out the ways you intend to manage the costs and efficiencies associated with your business, including:

The  Critical Costs  that make or break your business. In the case of our coffee shop example, you might say something like,

“We're estimating the marketing cost to acquire a customer is going to be $25.  Our average sale is $45.  So long as we can keep our customer acquisition costs below $25 we will have enough margin to grow with.”

Cost Maturation & Milestones  that show how your Critical Costs might fluctuate over time.

“If we sell 50 coffees a day, our average unit cost will be $8 on a sale of $10.  At that point we're barely breaking even. However as we scale up to 200 coffees a day, our unit costs drop significantly to $4, creating a 100% increase in net income.”

Investment Costs  that highlight strategic uses of capital that will have a big Return on Investment (ROI) later.

“We're investing $100,000 into a revolutionary new coffee brewing system that will allow us to brew twice the amount our current output with the same amount of space and staff.”

Operating Efficiencies  explaining your capability of delivering your product or service in the most cost effective manner possible while maintaining the highest standards of quality.

“By using energy efficient Ecoboilers, we're able to keep our water hot while minimizing the amount of energy required. Our machines also feature an energy saving mode. Both of these allow us to dramatically cut energy costs.”

7. Competitive Analysis

Like the Market Overview section, you want to show your readers that you've done your homework and have a crazy high level of awareness about your current competitors or any potential competitors that may crop up down the line for your given business model.

When writing your Competitive Analysis, your overview should cover  who  your closest competitors are, the chief  strengths  they bring to the table, and their biggest  weaknesses .

You'll want to identify at least 3 competitors — either direct, indirect, or a combination of the two. It's an extremely important aspect of the business planning process.

Competition Analysis Example

Here's an example of how HolliBlu lays out their Competitive Analysis section for just one of their competitors, implementing each of the criteria noted above:

8. Customer Definition

Your Customer Definition section allows you to note which customer segment(s) you're going after, what characteristics and habits each customer segment embodies, how each segment uniquely benefits from your product or service, and how all of this ties together to create the ideal portrait of an actual paying customer, and how you'll cultivate and manage customer relationships.

Customer Definition Example

HolliBlu's Customer Definition section is effective for several reasons. Let's deconstruct their first target market segment, hospitals.

What's particularly successful here is that we are explained why hospitals are optimal buyers.

They accomplish this by harkening back to the central problem at the core of the opportunity (when hospitals can't supply enough staff to meet patient demands, they have to resort on costly staffing agencies).

On top of that, we are also told how  big  of an opportunity going after this customer segment represents (5,534 hospitals in the US).

This template is followed for each of the company's 3 core customer segments. This provides consistency, but more than that, it emphasizes how diligent research reinforces their assumptions about who their customers are and why they'd open their wallets. Keep all of this in mind when you are write your own business plan.

9. Customer Acquisition

Now that you've defined who your customers are for your readers, your Customer Acquisition section will tell them what marketing and sales strategy and tactics you plan to leverage to actually reach the target market (or target markets) and ultimately convert them into paying customers.

marketing Strategy Example

Similar to the exercise you will go through with your Revenue Model, in addition to identifying  which  channels you're pursuing, you'll also want to detail all of relevant costs associated with your customer acquisition channels.

Let's say you spent $100 on your marketing plan to acquire 100 customers during 2018. To get your CAC, you simply divide the number of customers acquired by your spend, giving you a $1.00 CAC.

10. Traction

This one's huge. Traction tells investors one important thing: that you're business has momentum. It's evidence that you're making forward progress and hitting milestones. That things are happening. It's one of the most critical components of a successful business plan.

Why is this so important? Financial projections are great and all, but if you can prove to investors that your company's got legs before they've even put a dime into it, then it will get them thinking about all the great things you'll be able to accomplish when they do bankroll you.

Traction Example

In our Culina Traction section, we've called attention to several forms of traction, touching on some of the biggest ones that you'll want to consider when writing your own plan.

Have I built or launched my product or service yet?

Have I reached any customers yet?

Have I generated any revenue yet?

Have I forged any strategic industry relationships that will be instrumental in driving growth?

The key takeaway here: the more traction you can show, the more credibility you build with investors. After all, you can't leave it all on market analysis alone.

11. Management Team

Here's what your Management Team section isn't: it's not an exhaustive rundown of each and every position your team members have held over the course of their lives.

Instead, you should tell investors which aspects of your team's experience and expertise directly translates to the success of  this  company and  this  industry.

In other words, what applicable, relevant background do they bring to the table?

Management Team Example

Let's be real. The vast majority of startup teams probably aren't stacked with Harvard and Stanford grads. But the thing to home in on is how the prior experience listed speaks directly to how it qualifies that team member's current position.

The word of the day here is relevancy. If it's not relevant, you probably don't need to include it in your typical business plan.

12. Funding

Funding overview.

The ask! This is where you come out and, you guessed it,  ask  your investors point blank how much money you need to move your business forward, what specific milestones their investment will allow you to reach, how you'll allocate the capital you secure, and what the investor will get in exchange for their investment.

You can also include information about your  exit strategy  (IPO, acquisition, merger?).

Funding Example

While we've preached against redundancy in your business plan, an exception to the rule is using the Funding section to offer up a very brief recap that essentially says, “here are the biggest reasons you should invest in my company and why it will ultimately benefit you.”

13. Financials

Spreadsheets and numbers and charts, oh my! Yes, it's everybody's “favorite” business plan section: Financials.

Your Financials section will come last and contain all of the forecasted numbers that say to investors that this is a sound investment. This will include things like your sales forecast, expense budget, and break-even analysis. A lot of this will be assumptions, or estimates.

The key here is keeping those estimates as realistic as humanly possible by breaking your figures into components and looking at each one individually.

Financials Example

The balance sheet above illustrates the business' estimated net worth over a three-year period by summarizing its assets (tangible objects owned by the company), liabilities (debt owed to a creditor of the company), and shareholders' equity (source of financing used to fund the assets).

In plain words, the balance sheet is basically a snapshot of your business' financial status by laying out what you own and owe, helping investors determine the level of risk involved and giving them a good understanding of the financial health of the business.

If you're looking to up your game from those outdated Excel-style spreadsheets,  our business planning software  will help you create clean, sleek, modern financial reports the modern way. Plus, it's as easy to use as it is attractive to look at. You might even find yourself enjoying financial projections, building a cash flow statement, and business planning overall.

You've Got This!

You've committed to writing your business plan and now you've got some tricks of the trade to help you out along the way. Whether you're applying for a business loan or seeking investors, your well-crafted business plan will act as your Holy Grail in helping take your business goals to the next plateau.

This is a ton of work. It's not a few hours and a free business plan template. It's not just a business plan software. We've been there before. Writing your [business plan](https://www.startups.com/library/expert-advice/top-4-business-plan-examples) is just one small step in startup journey. There's a whole long road ahead of you filled with a marketing plan, investor outreach, chasing venture capitalists, actually getting funded, and growing your business into a successful company.

And guess what? We've got helpful information on all of it — and all at your disposal! We hope this guides you confidently on how to write a business plan worth bragging about.

Find this article helpful?

This is just a small sample! Register to unlock our in-depth courses, hundreds of video courses, and a library of playbooks and articles to grow your startup fast. Let us Let us show you!