skills builder problem solving

Problem Solving

Skills Builder - Problem Solving

• 28 Books | 3h 43m

Completing tasks

This track focuses on being able to follow instructions to complete tasks, seeking help and extra information if needed.

• 10 Books | 1h 10m

Exploring problems

This track looks at being able to explore problems by creating and assessing different potential solutions. This includes more complex problems, without a simple technical solution.

• 6 Books | 51m

Analysing complex problems and solutions

This track explores finding complex solutions to problems - thinking about causes and effects, generating options, and evaluating those options. This extends into analysis using logical reasoning and hypotheses.

Implementing strategic plans

This track is about implementing strategic plans to solve complex problems, assessing their success, and drawing out learning for the future.

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Exploring problems by creating different possible solutions

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A guide to problem-solving techniques, steps, and skills

You might associate problem-solving with the math exercises that a seven-year-old would do at school. But problem-solving isn’t just about math — it’s a crucial skill that helps everyone make better decisions in everyday life or work.

Problem-solving involves finding effective solutions to address complex challenges, in any context they may arise.

Unfortunately, structured and systematic problem-solving methods aren’t commonly taught. Instead, when solving a problem, PMs tend to rely heavily on intuition. While for simple issues this might work well, solving a complex problem with a straightforward solution is often ineffective and can even create more problems.

In this article, you’ll learn a framework for approaching problem-solving, alongside how you can improve your problem-solving skills.

The 7 steps to problem-solving

When it comes to problem-solving there are seven key steps that you should follow: define the problem, disaggregate, prioritize problem branches, create an analysis plan, conduct analysis, synthesis, and communication.

1. Define the problem

Problem-solving begins with a clear understanding of the issue at hand. Without a well-defined problem statement, confusion and misunderstandings can hinder progress. It’s crucial to ensure that the problem statement is outcome-focused, specific, measurable whenever possible, and time-bound.

Additionally, aligning the problem definition with relevant stakeholders and decision-makers is essential to ensure efforts are directed towards addressing the actual problem rather than side issues.

2. Disaggregate

Complex issues often require deeper analysis. Instead of tackling the entire problem at once, the next step is to break it down into smaller, more manageable components.

Various types of logic trees (also known as issue trees or decision trees) can be used to break down the problem. At each stage where new branches are created, it’s important for them to be “MECE” – mutually exclusive and collectively exhaustive. This process of breaking down continues until manageable components are identified, allowing for individual examination.

The decomposition of the problem demands looking at the problem from various perspectives. That is why collaboration within a team often yields more valuable results, as diverse viewpoints lead to a richer pool of ideas and solutions.

3. Prioritize problem branches

The next step involves prioritization. Not all branches of the problem tree have the same impact, so it’s important to understand the significance of each and focus attention on the most impactful areas. Prioritizing helps streamline efforts and minimize the time required to solve the problem.

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4. Create an analysis plan

For prioritized components, you may need to conduct in-depth analysis. Before proceeding, a work plan is created for data gathering and analysis. If work is conducted within a team, having a plan provides guidance on what needs to be achieved, who is responsible for which tasks, and the timelines involved.

5. Conduct analysis

Data gathering and analysis are central to the problem-solving process. It’s a good practice to set time limits for this phase to prevent excessive time spent on perfecting details. You can employ heuristics and rule-of-thumb reasoning to improve efficiency and direct efforts towards the most impactful work.

6. Synthesis

After each individual branch component has been researched, the problem isn’t solved yet. The next step is synthesizing the data logically to address the initial question. The synthesis process and the logical relationship between the individual branch results depend on the logic tree used.

7. Communication

The last step is communicating the story and the solution of the problem to the stakeholders and decision-makers. Clear effective communication is necessary to build trust in the solution and facilitates understanding among all parties involved. It ensures that stakeholders grasp the intricacies of the problem and the proposed solution, leading to informed decision-making.

Exploring problem-solving in various contexts

While problem-solving has traditionally been associated with fields like engineering and science, today it has become a fundamental skill for individuals across all professions. In fact, problem-solving consistently ranks as one of the top skills required by employers.

Problem-solving techniques can be applied in diverse contexts:

• Individuals — What career path should I choose? Where should I live? These are examples of simple and common personal challenges that require effective problem-solving skills
• Organizations — Businesses also face many decisions that are not trivial to answer. Should we expand into new markets this year? How can we enhance the quality of our product development? Will our office accommodate the upcoming year’s growth in terms of capacity?
• Societal issues — The biggest world challenges are also complex problems that can be addressed with the same technique. How can we minimize the impact of climate change? How do we fight cancer?

Despite the variation in domains and contexts, the fundamental approach to solving these questions remains the same. It starts with gaining a clear understanding of the problem, followed by decomposition, conducting analysis of the decomposed branches, and synthesizing it into a result that answers the initial problem.

Real-world examples of problem-solving

Let’s now explore some examples where we can apply the problem solving framework.

Problem: In the production of electronic devices, you observe an increasing number of defects. How can you reduce the error rate and improve the quality?

Before delving into analysis, you can deprioritize branches that you already have information for or ones you deem less important. For instance, while transportation delays may occur, the resulting material degradation is likely negligible. For other branches, additional research and data gathering may be necessary.

Once results are obtained, synthesis is crucial to address the core question: How can you decrease the defect rate?

While all factors listed may play a role, their significance varies. Your task is to prioritize effectively. Through data analysis, you may discover that altering the equipment would bring the most substantial positive outcome. However, executing a solution isn’t always straightforward. In prioritizing, you should consider both the potential impact and the level of effort needed for implementation.

By evaluating impact and effort, you can systematically prioritize areas for improvement, focusing on those with high impact and requiring minimal effort to address. This approach ensures efficient allocation of resources towards improvements that offer the greatest return on investment.

Problem : What should be my next job role?

When breaking down this problem, you need to consider various factors that are important for your future happiness in the role. This includes aspects like the company culture, our interest in the work itself, and the lifestyle that you can afford with the role.

However, not all factors carry the same weight for us. To make sense of the results, we can assign a weight factor to each branch. For instance, passion for the job role may have a weight factor of 1, while interest in the industry may have a weight factor of 0.5, because that is less important for you.

By applying these weights to a specific role and summing the values, you can have an estimate of how suitable that role is for you. Moreover, you can compare two roles and make an informed decision based on these weighted indicators.

Key problem-solving skills

This framework provides the foundation and guidance needed to effectively solve problems. However, successfully applying this framework requires the following:

• Creativity — During the decomposition phase, it’s essential to approach the problem from various perspectives and think outside the box to generate innovative ideas for breaking down the problem tree
• Decision-making — Throughout the process, decisions must be made, even when full confidence is lacking. Employing rules of thumb to simplify analysis or selecting one tree cut over another requires decisiveness and comfort with choices made
• Analytical skills — Analytical and research skills are necessary for the phase following decomposition, involving data gathering and analysis on selected tree branches
• Teamwork — Collaboration and teamwork are crucial when working within a team setting. Solving problems effectively often requires collective effort and shared responsibility
• Communication — Clear and structured communication is essential to convey the problem solution to stakeholders and decision-makers and build trust

How to enhance your problem-solving skills

Problem-solving requires practice and a certain mindset. The more you practice, the easier it becomes. Here are some strategies to enhance your skills:

• Practice structured thinking in your daily life — Break down problems or questions into manageable parts. You don’t need to go through the entire problem-solving process and conduct detailed analysis. When conveying a message, simplify the conversation by breaking the message into smaller, more understandable segments
• Regularly challenging yourself with games and puzzles — Solving puzzles, riddles, or strategy games can boost your problem-solving skills and cognitive agility.
• Engage with individuals from diverse backgrounds and viewpoints — Conversing with people who offer different perspectives provides fresh insights and alternative solutions to problems. This boosts creativity and helps in approaching challenges from new angles

Final thoughts

Problem-solving extends far beyond mathematics or scientific fields; it’s a critical skill for making informed decisions in every area of life and work. The seven-step framework presented here provides a systematic approach to problem-solving, relevant across various domains.

Now, consider this: What’s one question currently on your mind? Grab a piece of paper and try to apply the problem-solving framework. You might uncover fresh insights you hadn’t considered before.

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How to Train Your Problem-Solving Skills

From the hiccups that disrupt your morning routines to the hurdles that define your professional paths, there is always a problem to be solved. 

The good news is that every obstacle is an opportunity to develop problem-solving skills and become the best version of yourself. That’s right: It turns out you can get better at problem-solving, which will help you increase success in daily life and long-term goals.  

Read on to learn how to improve your problem-solving abilities through scientific research and practical strategies.

Understanding Problem-Solving Skills

You may be surprised to learn that your problem-solving skills go beyond just trying to find a solution. Problem-solving skills involve cognitive abilities such as analytical thinking, creativity, decision-making, logical reasoning, and memory. 

Strong problem-solving skills boost critical thinking, spark creativity, and hone decision-making abilities. For you or anyone looking to improve their mental fitness , these skills are necessary for career advancement, personal growth, and positive interpersonal relationships. 

Core Components of Problem-Solving Skills Training

To effectively train your problem-solving skills, it’s important to practice all of the steps required to solve the problem. Think of it this way: Before attempting to solve a problem, your brain has already been hard at work evaluating the situation and picking the best action plan. After you’ve worked hard preparing, you’ll need to implement your plan and assess the outcome by following these steps:  

• Identify and define problems: Recognizing and clearly articulating issues is the foundational step in solving them.
• Generate solutions: Employing brainstorming techniques helps you develop multiple potential solutions.
• Evaluate and select solutions: Using specific criteria to assess solutions helps you choose the most effective one.
• Implement solutions: Developing and executing action plans, including preparing for potential obstacles, guides you to positive outcomes.
• Review and learn from outcomes: Assessing the success of solutions and learning from the results for future improvement facilitates future success. 

Strategies for Developing Problem-Solving Skills

There are many practical exercises and activities that can improve problem-solving abilities.

Cultivate a Problem-Solving Mindset

• Adopt a growth mindset: A growth mindset involves transforming phrases like “I can’t” into “I can’t yet.” Believing in the capacity to improve your skills through effort and perseverance can lead to greater success in problem-solving.
• Practice mindfulness: Mindfulness can enhance cognitive flexibility , allowing you to view problems from multiple perspectives and find creative solutions.

Enhance Core Cognitive Skills 

• Strengthen your memory: Engage in activities that challenge your memory since accurately recalling information is crucial in problem-solving. Techniques such as mnemonic devices or memory palaces can be particularly effective.
• Build your critical thinking: Regularly question assumptions, evaluate arguments, and engage in activities that require reasoning, such as strategy games or debates.

Apply Structured Problem-Solving Techniques

• Use the STOP method: This stands for Stop , Think , Observe , and Plan . It's a simple yet effective way to approach any problem methodically, ensuring you consider all aspects before taking action.
• Try reverse engineering: Start with the desired outcome and work backward to understand the steps needed to achieve that result. This approach can be particularly useful for complex problems with unclear starting points.

Incorporate Technology into Your Training

• Engage with online courses and workshops: Many platforms offer courses specifically designed to enhance problem-solving skills, ranging from critical thinking to creative problem-solving techniques.
• Use cognitive training apps: Apps like Elevate provide targeted, research-backed games and workouts to improve cognitive skills including attention, processing speed, and more. 

Practice with Real-World Applications and Learn from Experience

• Tackle daily challenges: Use everyday issues as opportunities to practice problem-solving. Whether figuring out a new recipe or managing a tight budget, applying your skills in real-world situations can reinforce learning.
• Keep a problem-solving journal: Record the challenges you face, the strategies you employ, and the outcomes you achieve. Reflecting on your problem-solving process over time can provide insights into your strengths and areas for improvement.

Embracing Problem-Solving as a Lifelong Journey

Since problems arise daily, it’s important to feel confident in solving them. 

And you can do just that by downloading the Elevate brain training app. Elevate offers 40+ games and activities designed to improve problem-solving, communication, and other cognitive skills in a personalized way that’s backed by science. Pretty cool, right? 

Consider downloading the Elevate app on Android or iOS now—it’ll be the easiest problem you solve all day. 

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

• Julia Mlcuchova , 
• Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

• What are problem solving skills;
• Why are they important; 
• Specific problem solving skills examples;
• How to develop your problem solving skills;
• And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

• Recognizing and identifying the issue at hand.
• Breaking the problem down into smaller parts and analyzing how they relate to one another. 
• Creating potential solutions to the problem, evaluating them and picking the best one.  
• Applying the chosen solution and assessing its outcome. 
• Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

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As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

• Analytical skills
• Research skills
• Critical thinking 
• Decision-making
• Collaboration
• Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

• Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
• Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
• Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
• Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
• Don't settle for a single solution. Instead, keep on exploring other possible answers.
• Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

• Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy (＄21,74).
• Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
• Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
• Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
• Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

• Firstly, the job description itself is neatly organized into bullet points .  
• Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
• Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
• And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
• Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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Problem Solving and Decision Making Course

Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.

Skill Builder Pro is a job skills, soft skills and personal development training platform that has over 300 online courses. Your membership includes access to all courses to learn new skills or refresh your existing skills.

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• Description
• Units of Study

Work Your Way Through Tough Decisions

Learning outcomes:

• Apply problem solving steps and tools.
• Analyze information to clearly describe problems.
• Identify appropriate solutions.
• Think creatively and be a contributing member of a problem solving team.
• Select the best approach for making decisions.
• Create a plan for implementing, evaluating, and following up on decisions.
• Avoid common decision-making mistakes

Session 1: Course Overview

• Learning Objectives
• Pre-Assignment: Introduction
• Pre-Assignment: Case Study
• Pre-Assignment: Making Connections
• Pre-Course Assessment

 Session 2: Definitions

• Pre-Assignment: Defining Problem Solving
• Classifying Problems
• Problem Identification
• Eight Essentials to Defining a Problem
• Problem Solving in Action

 Session 3: Making Decisions

• What it Means
• Three Types of Decisions
• Advice from an Expert
• Facts vs. Information
• Eight Ingredients for Good Decision Making
• Decision-Making Traps

 Session 4: Getting Real

• Introduction

 Session 5: The Problem Solving Model

• Model Overview
• Another Perspective
• Keeping an Open Mind
• Solving Problems the Right Way
• Real Problems
• Making Connections
• Brainstorming
• Checkerboard
• Research and Report
• Decision Making
• Phase Three
• Solution Planning Worksheet

 Session 6: Case Study

 Session 7: The Problem Solving Toolkit

• The Basic Tools
• Legitimizing Problems and Positions
• The Communication Funnel
• The Fishbone, Part One
• The Fishbone, Part Two
• Degrees of Support
• About Brainstorming
• Before Brainstorming
• During Brainstorming
• After Brainstorming
• Limitations of Brainstorming
• Brainwriting
• Step One: Create a List
• Step Two: Create the Diagram
• Step Three: Link and Categorize
• Step Four: Finalize and Review
• Brainstorming and Brainwriting
• More Methods

 Session 8: Aspirinia

• Individual Action Steps

 Session 9: Swotting Up

• SWOT Analysis
• SWOT Matrix
• SWOT Checklist
• Individual Analysis

 Session 10: Making Good Group Decisions

• Working Toward the Decision
• Model Review
• Decision Frames
• Stepladder Technique
• The Delphi Technique
• Nominal Group Technique
• Avoiding Fatal Mistakes
• Fighting the Status Quo

 Session 11: Analyzing and Selecting Solutions

• Selecting Criteria
• Deciding on Wants/Needs
• The Cost-Benefit Analysis
• Creating a Cost-Benefit Analysis

 Session 12: Planning and Organizing

• Follow-Up Analysis
• Adapt, Close, and Celebrate

 Session 13: A Personal Action Plan

• Starting Point
• Where I Want to Go
• How I Will Get There

Soft skills are the “people skills” that ensure a person is capable of relating effectively with others. Soft skills usually include such personality traits as effective communication, work ethic, problem solving, teamwork, networking, motivation, time management, dispute resolution, flexibility, critical thinking and many similar traits.

Whereas hard skills are usually mechanical skills that have been learned, soft skills are somewhat harder to teach. Effective instruction will enhance latent and dormant abilities in the student. 

Interacting with people is a critical part of most jobs. The better your employees are able to interact with others, the better the results will be. Soft skills can make a crucial difference in internal communication, customer service and sales situations.

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Best Problem-Solving Skills for a Resume. How to List Them

When it comes to landing your dream job, problem-solving skills are highly valued by employers across a variety of industries. These skills demonstrate your ability to think critically, analyze situations, and develop effective solutions to complex problems. Including your problem-solving skills on your resume can help you stand out to potential employers and showcase your ability to handle challenges in the workplace.

In this article, we’ll explore some of the best problem-solving skills to include on your resume and provide tips on how to list them effectively to increase your chances of landing your desired job.

Table of Contents

What Are Problem-Solving Skills?

Problem-solving skills refer to the ability to analyze situations, identify problems, and develop effective solutions to complex issues. It involves critical thinking, creativity, and the ability to make informed decisions based on available information.

Effective problem-solving skills are essential for success in any career. According to a survey by the National Association of Colleges and Employers , problem-solving skills are ranked among the top three most important skills that employers look for in job candidates.

Furthermore, a study by the World Economic Forum found that problem-solving, critical thinking, and creativity are projected to be the top three skills required for the workforce by 2025.

Source: World Economic Forum

Top 10 Problem Solving Skills for Your Resume + Examples

Here are the top 10 problem-solving skills to include on a resume:

2. Critical thinking

The ability to objectively analyze information to make informed decisions and solve complex problems.

“Applied critical thinking skills to analyze complex business problems and develop effective solutions.”

“Evaluated financial data to identify inefficiencies and developed cost-saving measures that reduced expenses by 15%.”

“Conducted in-depth research to identify market trends and forecasted future demand for products, resulting in a 10% increase in sales revenue.”

“Developed and implemented risk management strategies to minimize potential losses and ensure business continuity.”

“Used critical thinking skills to develop innovative ideas and streamline processes, resulting in improved efficiency and productivity.”

3. Creativity

The ability to think outside the box and develop innovative solutions to problems.

“Developed creative solutions to complex business problems by thinking outside the box and leveraging my creative problem-solving skills.”

“Designed and implemented a new product packaging concept that led to a 25% increase in sales within the first six months.”

“Developed and executed a social media marketing campaign that went viral and resulted in a 50% increase in brand awareness.”

“Developed an innovative employee incentive program that resulted in a 30% reduction in employee turnover rates.”

“Continuously generated new ideas and innovative solutions to streamline processes and improve efficiency across multiple departments.”

4. Decision-making

The ability to make informed decisions based on available information and data.

“Exercised strong decision-making skills to evaluate complex information and make informed decisions.”

“Analyzed data from multiple sources to identify trends, opportunities and potential risks.”

“Developed and implemented effective risk management strategies to minimize potential losses and ensure business continuity.”

“Successfully negotiated contracts with vendors to achieve cost savings of 20%.”

“Made strategic decisions that resulted in a 15% increase in sales revenue within the first year of employment.”

“Continuously evaluated the effectiveness of decisions and made necessary adjustments to improve outcomes.”

5. Strategic thinking and ideation

The ability to think long-term and develop plans to achieve goals and overcome challenges.

“Applied strong strategic thinking skills to develop and implement long-term business plans that aligned with organizational goals.”

“Analyzed market trends and customer behavior to identify new opportunities and create competitive advantages.”

“Developed and executed a product development strategy that resulted in a 30% increase in market share within the first year.”

“Led cross-functional teams to implement new processes and systems that improved efficiency and reduced costs by 25%.”

“Continuously evaluated the competitive landscape and adjusted strategies to stay ahead of industry trends.”

6. Problem identification

The ability to identify potential problems before they arise and take preventive measures to address them.

“Used strong problem identification skills to identify and diagnose complex business issues.”

“Conducted root cause analysis to identify underlying problems and develop effective solutions.”

“Developed and implemented a new quality control system that reduced product defects by 20%.”

“Conducted internal audits to identify process inefficiencies and implemented process improvements that resulted in a 30% reduction in lead time.”

“Continuously monitored business operations to identify potential issues and proactively developed contingency plans to mitigate risks.”

7. Adaptability

The ability to quickly adjust and change course when faced with unexpected challenges.

“Applied strong adaptability skills to thrive in fast-paced and dynamic work environments.”

“Demonstrated the ability to quickly learn new processes and procedures and adapt to changing priorities.”

“Successfully managed multiple projects simultaneously, adjusting project plans as needed to meet changing requirements.”

“Collaborated with cross-functional teams to develop new products and services that met evolving customer needs.”

“Successfully navigated a company-wide restructuring by taking on new responsibilities and adapting to a new organizational structure.”

“Proactively sought out feedback from managers and colleagues to continuously improve performance and adapt to changing expectations.”

8. Communication

The ability to effectively communicate with colleagues, stakeholders and customers to understand their needs and develop solutions.

“Used strong communication skills to effectively collaborate with cross-functional teams and solve complex problems.”

“Facilitated open and transparent communication among team members to ensure everyone was aligned and working towards a common goal.”

“Successfully led cross-functional projects by effectively communicating project plans, goals, and timelines to all stakeholders.”

“Developed and delivered engaging presentations to communicate complex data and project results to senior leadership.”

“Collaborated with customers to understand their needs and effectively communicated those needs to the product development team, resulting in a 15% increase in customer satisfaction ratings.”

9. Collaboration

The ability to work effectively in a team and collaborate with others to achieve common goals.

“Collaborated effectively with cross-functional teams to achieve project goals and solve complex problems.”

“Demonstrated strong interpersonal skills by building positive relationships with team members and stakeholders.”

“Proactively identified and resolved conflicts to ensure smooth collaboration and successful project outcomes.”

“Actively participated in team meetings and contributed to brainstorming and ideation sessions to generate creative solutions.”

“Successfully led cross-functional teams by delegating tasks and responsibilities and ensuring alignment among team members.”

“Developed and implemented new team-building activities that increased team morale and improved collaboration.”

10. Time management

The ability to prioritize tasks, manage deadlines and work efficiently to achieve objectives.

“Managed multiple projects simultaneously, consistently meeting project deadlines and ensuring high-quality deliverables.”

“Developed and implemented effective time management strategies, including prioritization and task delegation, to increase productivity and efficiency.”

“Proactively identified potential roadblocks and adjusted project plans as needed to stay on track.”

“Utilized project management software to track progress and communicate project status to stakeholders.”

“Successfully managed a team of interns, delegating tasks and providing guidance to ensure timely and accurate completion of projects.”

“Received recognition from management for consistently delivering projects ahead of schedule and under budget.”

Including these problem-solving skills on your resume can demonstrate to potential employers that you are a strategic thinker, a creative problem solver, and a valuable asset to any team.

Jobs That Require Problem-Solving Skills

There are many jobs that require problem-solving skills. Here are some examples:

Engineers: Engineers are responsible for designing, building, and testing products, systems, and structures. They often encounter complex problems that require creative problem-solving skills to solve.

IT professionals: IT professionals are responsible for managing and troubleshooting computer systems and networks. They must be able to identify and solve technical issues quickly and effectively.

Healthcare professionals: Healthcare professionals, such as doctors and nurses, must use critical thinking and problem-solving skills to diagnose and treat patients.

Lawyers: Lawyers must analyze complex legal issues and develop creative solutions to help their clients achieve their goals.

Business professionals: Business professionals, such as managers and executives, must be able to analyze data, identify problems, and develop strategies to solve them.

Educators: Educators must be able to identify and address the individual needs of their students and develop creative solutions to help them succeed.

Scientists: Scientists must use critical thinking and problem-solving skills to design experiments, analyze data, and develop new theories and technologies.

Entrepreneurs: Entrepreneurs must be able to identify opportunities and solve problems in order to start and grow successful businesses.

Overall, problem-solving skills are essential in a wide range of professions and industries, and are highly valued by employers.

Problem-Solving Skills Resume Example

Here is an example of a resume that demonstrates your ability to resolve difficult situations.

Name: John Doe Contact Information: Email: [email protected] Phone: (123) 456-7890 LinkedIn: linkedin.com/in/johndoe Summary: Highly analytical and creative problem-solver with a strong track record of developing and implementing effective solutions. Skilled in collaborating with cross-functional teams and adapting to changing environments. Skills: – Problem identification and analysis – Creative thinking and innovation – Strategic planning and execution – Collaboration and teamwork – Strong communication skills – Time management and prioritization Experience : ABC Company Position: Project Manager Duration: Jan 2019 – Present Responsibilities: – Led cross-functional teams in the development and execution of strategic initiatives – Identified and analyzed potential project risks, and developed contingency plans to mitigate them – Streamlined project management processes, resulting in a 20% increase in efficiency – Developed innovative solutions to complex problems, resulting in a 15% increase in customer satisfaction – Collaborated with stakeholders to develop and implement new product features, resulting in a 10% increase in revenue XYZ Company Position: Business Analyst Duration: Mar 2016 – Dec 2018 Responsibilities: – Conducted data analysis and identified opportunities for process improvement – Developed and executed action plans to address identified issues, resulting in a 25% increase in productivity – Collaborated with cross-functional teams to develop new product features, resulting in a 10% increase in customer retention – Analyzed customer feedback and developed strategies to improve customer experience, resulting in a 20% increase in customer satisfaction Education: Bachelor’s Degree in Business Administration, XYZ University, Graduated in May 2016 Certifications: Project Management Professional (PMP) Six Sigma Green Belt

How Can I Improve My Problem Solving Skills?

To improve your problem-solving skills, start by breaking down complex problems into smaller, more manageable parts. Practice analyzing and identifying the root cause of a problem, brainstorming multiple potential solutions, and evaluating the pros and cons of each option.

Additionally, seek out opportunities to work on collaborative problem-solving projects and seek feedback from others on your approach to dealing with issues. Continuously challenging yourself to solve new problems and refining your problem-solving process can help you improve your skills over time.

Should I Include Hard Skills or Soft Skills as Problem-Solving Skills?

Both hard and soft skills are important for problem-solving . Hard skills such as data analysis and computer programming are critical for identifying and analyzing problems, while soft skills such as communication and collaboration are important for developing and implementing solutions. It’s best to include a mix of both hard and soft skills as problem-solving skills on your resume, to demonstrate your ability to approach problems from different angles and work effectively with others to achieve positive results.

Why Do Employers Value Problem-Solving Skills?

Employers value problem-solving skills because they are critical for driving business success. Individuals who possess strong problem-solving skills can identify and analyze problems, develop and implement effective solutions, and collaborate with others to achieve positive results.

These skills can lead to increased productivity, improved customer satisfaction, and a better overall business performance.

Additionally, problem-solving skills are essential for innovation and growth, allowing companies to adapt to changes in the market and stay ahead of the competition. Employers look for candidates with strong problem-solving skills because they want employees who can contribute to the company’s success and help drive future growth.

What Other Skills Do Employers Look for?

In addition to problem-solving skills, employers also value a range of other skills including communication, teamwork, adaptability, leadership, time management, and technical expertise in specific fields. These skills can help employees work effectively with others, manage projects and resources efficiently, and stay up to date with industry trends and best practices. By highlighting a combination of problem-solving and other key skills on your resume, you can demonstrate your ability to contribute to a company’s success and add value in the workplace.

Build a strong skill base for your resume: Resume Skills – Complete Career Hub 2023

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Shady Side Academy middle school robotics team teach skills in new program at Fox Chapel library

Shady Side Academy Middle School Blue robotics team members helped Fox Chapel Area youths learn more about robots through a new program at Cooper-Siegel Community Library.

The Lego League competitors taught the young builders and coders the benefits of teamwork and problem solving via three classes this year with the help of their coach, University of Pittsburgh professor Jun Yang.

The first one was in January and focused on construction. The second was in February with a focus on programming. The third and final class showcased the culmination of the junior engineers’ efforts April 20.

“It’s really exciting having all of them learning a lot,” said SSA sixth grader Vivian Zhang on the final day. “It’s been fun watching them learn from this. I think they are really bright, and I enjoy teaching them.”

The coach said Vivian and her fellow team members earned first place in robot design and robotics performance in this year’s Western Region of the PA state FIRST — For Inspiration and Recognition in Science and Technology — Lego League Robotics Championship.

Parents Cliff Yang and Ning Li hope that championship knowledge will rub off on their son, Alan Yang, 11.

“My son participated in a competition a year ago,” the father said. “I think this is a very good chance for (him) to evolve into science and engineering and have some experience. It’s very good.”

Li said they are very supportive of Alan’s activities, and he is passionate about robots.

Alan completed his robot fairly quickly and began working on attachments while other program participants were still on laptops and iPads programming their bots.

“It’s interesting to code, especially when you’re doing a mission,” Alan said. “After you master Lego (kits) you can actually use real robotics, which I’m planning on doing. These are small robots. The Shady Side (students) were pretty good teaching us new mechanisms.”

Vivian said the secret to robotic success is to have a very strong bot with not a lot of extra pieces.

“It has to do just what you want to do,” she said. “It can have stuff that makes it look pretty, but you want to make it very effective.”

Yang brought some of her own robot kits as well as some from the academy to the library. Pieces included various sizes of wheels, planks, motors and Bluetooth devices.

She said the program fits in with the Lego competition’s core values.

“It is the team’s effort to teach little kids and introduce this activity so that it can involve more kids,” Yang said. “We initiated it and can teach them from building to coding. This program is for fifth through eighth grade, but a fourth grader can join if they are advanced enough. All these kids (here) are from fifth grade. I think the kids love it and parents are interested.”

The coach said she plans on bringing the free program back to the Fox Chapel library next year.

It was offered at the Sharpsburg Community Library in previous years.

Michael DiVittorio is a TribLive reporter covering general news in Western Pennsylvania, with a penchant for festivals and food. He can be reached at [email protected] .

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