service and quality essay

Essay Papers Writing Online

The importance of choosing the right essay writing service for academic success.

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Plan for Promoting a Custom Essay Writing Platform

In this section, we will outline our strategy for promoting a professional platform that offers tailored academic papers and documents. By employing various marketing techniques and utilizing the power of digital platforms, we aim to build brand awareness and attract potential clients seeking top-notch customized written content.

• Digital Advertising: We will leverage the potential of online advertising through popular search engines, social media platforms, and targeted banner placements to reach a wider audience. By creating compelling ads that highlight the benefits of our service, we can capture the attention of individuals in need of high-quality, personalized essays and papers.
• Content Marketing: By establishing a blog or resource center on our website, we can create and share valuable content related to academic writing, essay tips, and the importance of customized documents. This way, we can attract organic traffic through search engine optimization and position ourselves as experts in the field.
• Referral Program: Word-of-mouth remains a powerful marketing tool. Implementing a referral program where existing clients are rewarded for referring new customers can help us secure a steady stream of referrals. By offering incentives such as discounts or free additional services, we can motivate our satisfied clients to recommend our platform to others.
• Partnerships: Collaborating with educational websites, student forums, and academic organizations can help us establish credibility and gain access to a wider pool of potential customers. By offering exclusive discounts or partnerships, we can tap into existing communities and reach individuals who are actively engaged in academia.
• Email Marketing: Building an email list of interested individuals and potential clients allows us to maintain regular communication and keep them updated on our latest offers and services. By sending monthly newsletters or targeted email campaigns, we can nurture leads and encourage conversions.

By implementing this comprehensive promotion plan, we are confident that our custom essay writing platform will gain visibility and attract a diverse clientele who appreciate the value of bespoke academic content. Through a combination of targeted advertising, content marketing, strategic partnerships, and effective communication, we will position ourselves as a trusted resource for students and professionals in need of exceptional written material.

Educate potential customers about the benefits of using a professional writing service

At a time when academic pressure is at an all-time high and students are juggling numerous responsibilities, finding reliable assistance to handle their essays can be a game-changer in their educational journey. Engaging the services of a qualified and experienced essay writer can not only alleviate the stress associated with meeting deadlines and producing high-quality work, but it can also provide an array of benefits that will set students up for success in the long run.

1. Time-Saving: With the help of a professional writing service, students can reclaim their precious time, allowing them to focus on other important areas of their life such as extracurricular activities, part-time jobs, or simply enjoying their college experience. Time management is crucial, and by delegating the task of essay writing, they can efficiently divide their attention and complete various tasks without sacrificing the quality of their work.

2. Enhanced Academic Performance: A well-written essay not only demonstrates a student’s understanding of the subject matter but also showcases their critical thinking and analytical skills. By entrusting their assignments to experts in the field, students can significantly elevate the quality of their work, ultimately leading to improved grades and academic success. Professional writers possess the necessary knowledge and experience to craft compelling and well-structured essays that meet the highest academic standards.

3. Learning Opportunities: By observing and studying the essays provided by professional writers, students can gain valuable insights into effective writing techniques, proper formatting, and coherent argumentation. With each essay received, they have the opportunity to learn from the experts, enhancing their own writing skills and expanding their knowledge base. This acquired knowledge can be utilized in future assignments and serve as a foundation for their overall academic growth.

4. Originality and Plagiarism-Free Content: One of the greatest concerns for students is producing original content that is free from plagiarism. Professional writing services ensure that every essay is custom-crafted, tailored to the student’s specific requirements and instructions. Through thorough research and careful writing, these services guarantee unique and authentic essays that pass rigorous plagiarism checks, giving students peace of mind and maintaining the integrity of their academic work.

5. Confidentiality and Privacy: Professional writing services understand the importance of maintaining the privacy and confidentiality of their clients. They adhere to strict privacy policies and take necessary measures to protect personal information, ensuring that students can avail the service without any concerns about their identity being revealed. This provides a safe and secure environment for students to seek professional assistance and maintain their academic integrity.

By utilizing a professional writing service, students can reap these benefits and position themselves for academic success. With the support of qualified professionals, they can confidently navigate the demanding academic landscape and overcome any obstacles that come their way, knowing that they have a reliable partner to aid them on their educational journey.

Create engaging and informative content about essay writing

Are you looking to enhance your writing skills and create compelling content to captivate your readers? Look no further! In this section, we will explore the art of crafting engaging and informative essays, allowing you to express your ideas with clarity and precision.

When it comes to essay writing, it’s all about effectively conveying your thoughts and insights on a particular topic. By utilizing a range of expressive language and conveying your ideas in a concise manner, you can create an essay that will leave a lasting impression on your readers.

One key aspect of creating engaging content is the use of vivid and descriptive language. Instead of resorting to overused phrases, we encourage you to explore alternative synonyms and expressions that will bring your writing to life. By incorporating unique and captivating vocabulary, you can paint a vivid picture in the minds of your readers, allowing them to fully immerse themselves in your essay.

In addition to employing expressive language, it is vital to ensure that your essay is informative and well-researched. By conducting thorough research and presenting evidence-based arguments, you can establish credibility and provide your readers with valuable insights. This not only enhances the quality of your essay but also showcases your ability to delve into the depth of a topic and present it in an engaging manner.

To further engage your audience, consider incorporating real-life examples, anecdotes, and relatable stories that support your central ideas. This will help establish a personal connection with your readers, making your essay more relatable and impactful.

Remember, the goal of essay writing is to not only inform but also captivate your audience. By employing expressive language, conducting thorough research, and incorporating personal anecdotes, you can create essays that are both engaging and informative. So why wait? Start crafting your essays today and let your words come alive!

Utilize social media platforms to reach a wider audience

In today’s technologically advanced world, it is crucial for businesses to adapt and harness the power of social media platforms in order to expand their reach and connect with a wider audience. By effectively utilizing these platforms, businesses can tap into the vast potential of online communities, engage with customers, and promote their products and services.

Social media platforms offer businesses the opportunity to connect and interact with people from all walks of life, regardless of geographical boundaries. With the ability to engage in real-time conversations, share information, and create a sense of community, businesses can build a loyal following and establish their brand as an authority in their industry.

By crafting engaging and relevant content, businesses can captivate the attention of their followers and compel them to share their content, thus increasing their reach even further. Whether it is through informative articles, engaging videos, or captivating images, businesses can leverage social media platforms to showcase their expertise and build a strong online presence.

Additionally, social media platforms offer businesses the opportunity to target specific demographics and tailor their messages accordingly. By utilizing data-driven insights and analytics, businesses can understand the preferences and behaviors of their target audience, allowing them to create targeted advertising campaigns and reach the right people at the right time.

Furthermore, the interactive nature of social media platforms enables businesses to receive instant feedback from their audience. This feedback can be invaluable in refining their products and services, identifying areas of improvement, and understanding the needs and expectations of their customers. By actively engaging with their audience and responding to their comments and messages, businesses can build trust and credibility, ultimately leading to increased customer loyalty and advocacy.

In conclusion, social media platforms provide businesses with a powerful tool to reach a wider audience, promote their products and services, and foster meaningful connections with their customers. By using these platforms strategically and effectively, businesses can enhance their online presence, increase brand visibility, and ultimately drive success in today’s competitive digital landscape.

Offer discounts and promotions to attract new customers

Attracting new customers is essential for any business to thrive and grow. One effective way to do so is by offering enticing discounts and promotions. By providing customers with special pricing and deals, you can capture their attention and encourage them to try out your product or service.

Everyone loves a good deal, and discounts and promotions are a great way to grab the attention of potential customers. Offering a limited-time discount or a buy-one-get-one-free promotion can create a sense of urgency and make customers feel like they are getting a great value for their money. By highlighting these special offers prominently on your website or in your advertising materials, you can entice new customers to give your product or service a try.

In addition to attracting new customers, offering discounts and promotions can also help to build customer loyalty. When customers feel that they are getting a great deal, they are more likely to become repeat customers and recommend your business to others. By consistently providing attractive discounts and promotions, you can establish a reputation for offering high-value products or services, which can help to differentiate you from your competitors.

It’s important to carefully plan and strategize your discounts and promotions to ensure they are enticing to your target audience. Analyze your customers’ buying patterns and preferences to determine what types of promotions are most likely to catch their attention. Consider offering discounts for bulk purchases, exclusive discounts for first-time customers, or even referral discounts to encourage word-of-mouth marketing.

Remember, offering discounts and promotions is not just about attracting new customers; it’s also about building long-term relationships. Treat your loyal customers well by providing them with exclusive discounts and rewards. By making them feel valued and appreciated, you can cultivate their loyalty and turn them into brand advocates who will help promote your business to others.

In conclusion, offering discounts and promotions is a powerful tool for attracting new customers and fostering customer loyalty. By carefully planning and executing these special offers, you can create a sense of excitement and urgency, encourage repeat business, and ultimately grow your customer base.

Collaborate with influencers and bloggers in the education niche

Are you looking to reach a wider audience in the field of education? Collaborating with influencers and bloggers can be a powerful marketing strategy to increase your brand awareness and attract potential customers. By partnering with individuals who have a strong following and influence in the education niche, you can tap into their loyal audience and generate more interest in your products or services.

Influencers and bloggers in the education niche have built a reputation and credibility through their knowledge and expertise in the field. Their followers trust their recommendations and are more likely to engage with products or services endorsed by these influencers. By collaborating with them, you can leverage their influence to promote your offerings and gain the trust of their audience.

One of the benefits of collaborating with influencers and bloggers is the opportunity to tap into their highly engaged and targeted audience. As these influencers have already established a loyal following in the education niche, their audience is more likely to be interested in your products or services. By working with influencers who align with your brand values and target audience, you can ensure that your marketing efforts reach the right people.

In addition, collaborating with influencers and bloggers gives you the opportunity to create authentic and engaging content. These individuals are skilled at creating valuable content that resonates with their audience. By working together, you can create educational and informative content that showcases the benefits and value of your offerings. This type of content is more likely to be shared and recommended, further expanding your reach and increasing your brand visibility.

To effectively collaborate with influencers and bloggers, it’s important to reach out to them with a personalized approach. Show genuine interest in their work and explain how your collaboration can be beneficial for both parties. Consider offering them exclusive access to your products or services or providing them with unique content that their audience will find valuable. By building a mutually beneficial partnership, you can leverage the influencer’s reach and expertise to grow your business in the education niche.

Provide exceptional customer service to encourage repeat business

One of the key factors in running a successful business is providing exceptional customer service. When customers have a positive experience with a company, they are more likely to become repeat customers and recommend the business to others. This is why it is crucial for businesses to focus on delivering outstanding customer service.

A satisfied customer is a loyal customer. By ensuring that every interaction with your customer is positive and memorable, you can encourage them to come back for future purchases and services. This not only helps in building a strong customer base but also increases the chances of gaining new customers through word-of-mouth recommendations.

There are several ways businesses can provide exceptional customer service. First and foremost, it is important to understand your customers’ needs and expectations. This can be done through effective communication and feedback channels. By actively listening to your customers and addressing their concerns promptly, you can show them that their satisfaction is your top priority.

Secondly, providing personalized service can make a huge difference. Treating each customer as an individual and catering to their specific needs and preferences can make them feel valued and appreciated. This can be done by training your staff to be attentive and responsive, and by offering personalized solutions and recommendations.

Furthermore, businesses can also enhance the overall customer experience by going the extra mile. This can include offering additional perks, such as free shipping or discounts on future purchases, providing a hassle-free return or exchange policy, or offering exclusive loyalty programs. These small gestures can make a big impact on customers and make them feel like they are receiving special treatment.

In conclusion, providing exceptional customer service is essential for encouraging repeat business. By focusing on meeting customer needs, providing personalized service, and going above and beyond, businesses can create a loyal customer base and benefit from positive word-of-mouth recommendations. Remember, a happy customer is an asset to any business!

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The Importance of Service Quality: Why a Quality Management System in Service Industries Matters

Many people talk about manufacturing and quality management systems. But a service quality management system (QMS) is just as essential, if not more so, for businesses in service industries.

While it's straightforward to define quality when it comes to a product, identifying service quality can be much more complex. That's where a service industry quality management system standard like ISO 9001: 2015 comes into play. Who needs ISO 9001 certification? Any service organization that wants to develop a process approach that improves service quality can benefit from ISO 9001 certification .

This article will answer the question, "What is quality in service?" and review the concept of managing service quality, the purpose of a quality management system in the service industry and the ways a business can determine how to measure the quality of service.

What Is Quality in Service?

To develop effective service quality management, you need to be able to define quality in service. It's not as obvious as the quality of a product, where defects are easily recognizable. To identify service quality, you must compare your services to your customers' expectations. These five characteristics usually define service quality:

• Tangibility — Employee demeanor and a facility's appearance are some of the tangible factors that contribute to a company's ability to portray the quality of its services to customers.
• Reliability — This is defined by a company's ability to consistently provide its services in a way that meets customers' needs.
• Empathy — A company's ability to deliver services in a way that shows it cares about customers and their concerns underlies its level of empathy.
• Assurance — If customers have a high level of confidence and trust in a company, that organization has developed a certain amount of assurance in its ability to deliver.
• Responsiveness — A company's ability to provide prompt service and quick replies to customer inquiries defines its responsiveness.

Taken together, these five areas illustrate whether a company meets its customers' expectations.

How to Measure Quality of Service

To measure the quality of service, you must be able to measure your customers' level of satisfaction and whether you're meeting their expectations. You can gauge customer satisfaction in a variety of ways, such as by their:

• Direct feedback
• Recommendation of your company to other organizations
• Repeat business 

What Is The Purpose Of a Quality Management System in the Service Industry?

The essential purpose of a quality management system in the service industry is to develop the necessary processes to provide services that meet customers' requirements and increase customer satisfaction. The ISO 9001 standard provides the structure for creating a service quality management system. It outlines eight essential areas that a company must address and document:

• Customer care
• Supplier relationship
• Improvement
• Quality management
• System management
• Planning and decision making

The Benefits of Managing Services' Quality

• Improved services
• Increased productivity
• Reduced waste
• More employee engagement
• Better regulatory compliance
• Healthier bottom lines 

Implementing a service industry quality management system gives your company the necessary tools to improve its processes and increase customer satisfaction. This, in turn, can lead to repeat business, which lowers the cost of business acquisition.

Turn to Smithers for Your ISO 9001 Audit and Certification Needs

The strength of your service quality management system depends on your ability to implement ISO 9001. Smithers has years of experience providing ISO audit and certification services to companies like yours. We take a "no-surprises" approach, getting to know our customers and providing the information they need. Contact us today for a quote.

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Service Quality Essays

Using technology in social work improves efficiency, accessibility and service quality, impacts of innovation on the hospitality industry, the role of service quality in customer satisfaction in the hotel industry, gap model of service quality, popular essay topics.

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Why Is Service Quality Important in Business

How does service quality influence customer satisfac­tion? Why do customers keep repeatedly returning for the same good or service provider?

The importance of service quality has increased significantly over the last decade or so, both locally and globally. From a global perspective, organizations strive to improve their customer experience to strengthen their brand reputation and increase sales revenues. In other words, companies are now focusing on ensuring that they provide excellent services to customers instead of simply providing them with goods.

This article discusses the importance of service quality when doing business. Also included in this article are tips that can help improve your company’s quality of service.

Table of Contents

The Importance of Service Quality in Business

When consumers interact with businesses, they expect high standards of service. They want better value for their money and demand superior customer service to ensure they don’t have negative feelings about the purchase. For example, they might demand a refund on a faulty item if they receive poor after-sales support.

However, they tend to recommend the company to friends and family if they are provided with a great customer service team. Therefore, companies must invest time and resources to build positive relationships with existing and potential new customers.

Customers today are demanding higher levels of service quality. As a result, companies must offer exceptional customer experiences across every stage of their interaction. Companies should therefore focus on developing strong internal capabilities, such as processes, systems, and tools, on delivering outstanding customer service.

It Is Essential

Measuring service quality should be part of your marketing plan.

Otherwise, you will need clarity about what you’re offering customers, how well you’re doing, and whether there are opportunities to improve.

While providing great customer service is important in all aspects of a business, it is particularly critical for those roles that directly contact customers. For example, salespeople must understand what makes customers tick, anticipate their needs, and develop customer trust-based relationships. Marketing professionals must ensure that customers know about products and services effectively while ensuring brand consistency throughout channels. And customer service representatives must help customers navigate systems, resolve issues, and feel valued.

Sales and marketing teams often work together to ensure that customers receive consistent messages across all touchpoints. But there are times when one department may need to take charge of a situation, such as when a customer is having trouble placing an order or resolving an issue. These situations require salespeople to step up and become experts, taking control of the conversation and helping customers solve problems quickly.

When sales and marketing teams collaborate well, both benefit from better customer service. For example, when salespeople take ownership of conversations, they gain greater insight into customer needs and preferences, which helps marketers craft messaging that resonates with customers. Likewise, marketers can use data insights from sales conversations to improve campaigns and target prospects.

Has Direct Impact on Customer Satisfaction

High service quality is important because it positively affects the impact on customer satisfaction and loyalty. High service quality helps organizations retain current customers and attract new ones. In addition, high service quality reduces costs associated with acquiring new customers.

The importance of quality cannot be overstated. It’s often cited as being the single biggest driver of customer satisfaction. An American Marketing Association study found that 89% of consumers believe that companies are responsible for providing high-quality products and services.

In addition, there are many ways to improve quality. For example, according to research by the University of California (Berkeley), nearly half of customers say poor quality leads to negative experiences and dissatisfaction.

Boosts Sales

The main reason why high service quality is critical to an organization is that it boosts sales. A recent study by IBM found that consumers are willing to pay up to 20% more for products and services from companies that provide great customer experience. In addition, this study showed that customers who perceived a company’s services as high quality were likelier to do business. Moreover, customers who buy from business owners with high customer satisfaction are likely to return for more.

It Is Cost Effective

Another benefit of providing high service quality is that it saves marketing dollars. Retaining existing customers by providing them with high-quality services can be less expensive than attracting new customers. Additionally, retaining customers already buying from you is much cheaper than convincing new people to purchase from you.

Suffices Customer Expectations

According to a recent UC Berkeley Graduate School of Journalism, consumers are willing to spend more money on high-quality products. This makes sense because it aligns with our innate desire to buy things we believe are good. However, there is one caveat: people want to spend only a little money. They like to feel like they got value for every dollar spent. So how do you balance customer expectations with budget constraints?

The answer lies in providing exceptional customer experience and service quality. You must provide excellent products or services that exceed the standards set by your competitors. If you do that, your customers will likely reward you with loyalty and repeat purchases.

It Cements Your Reputation

Quality reflects on your company’s image. Customers and prospects can easily share either positive or critical feedback about your quality products and services on social media platforms like Twitter and Facebook. In fact, according to a recent University of California at Irvine study, nearly 80 percent of customer trust online reviews over traditional forms of advertising. That is why you must never take negative reviews for granted.

Social media puts the power of word-of-mouth marketing into the hands of consumers. As a result, many companies now rely heavily on social media to build their brand image. In fact, according to research firm eMarketer, online reviews account for nearly 30% of the overall quality of customer satisfaction today. And because 92% of customers trust online reviews, businesses must take steps to ensure that their products and services live up to expectations.

A strong reputation for quality can help differentiate your business from competitors and build customer loyalty. For example, consider the American Apparel clothing retailer’s controversial marketing campaigns that led to numerous product recalls, financial losses, and a public backlash against the company. As a result, many shoppers turned to Amazon, Walmart, and eBay to purchase replacement items.

If your business regularly delivers what it promises, then your customers are more likely to post positive things about your business online. This drives your brand awareness and creates the “fear of missing out” (FOMO) effect, leading to increased traffic and sales.

Boosts Your Reputation

Quality service is another aspect of customer service beyond just responding to complaints and providing great support. This is the link between your customer service and your reputation. When customers hear about your excellent customer service department, they talk about it. And when those conversations spread across social networks, blogs, and forums, it becomes even easier for people to learn about your company.

This type of word-of-mouth marketing is a powerful form of advertising because it’s based on real experiences rather than paid advertisements. Customers aren’t looking for a product; they want someone to solve their problem.

If you’re providing excellent support for your customers, the odds are high that they’ll refer their friends to you and tell them why your product/service is so valuable. Furthermore, most companies know how important it is to provide good service. Still, many don’t understand what it looks like— and it’s where things start to go wrong for many brands — failing to offer quality customer service can undermine a company’s reputation and, over time, its marketing efforts.

Over the last 20 years, this has become increasingly relevant because of the accessibility of social media platforms like Facebook and Twitter. These sites allow consumers to post complaints online easily, and sharing information via smartphones makes it easy for those posts to reach potential customers and generate negative comments or those who had a bad experience with your services.

Research suggests that unhappy customers are much more likely to talk about their positive experiences with friends and family members than they are with traditional marketers. So if your company isn’t delivering great and proactive customer service, you could lose out on opportunities to advertise and sell your product.

Makes You Reach and Even Exceed Industry Standards

Accreditation is one way to demonstrate to regulators and consumers that your organization meets these standards. This gives your company credibility and helps you stand out from competitors.

It gives you credibility with your customers and helps you demonstrate your commitment to quality. You’ll gain access to a wider range of potential customers because accredited organizations often prefer to work with businesses that meet high standards. And it’s easier to attract talented employees when your organization meets industry-recognized standards.

Quality management systems are used across many industries, including manufacturing, healthcare, retail, financial services, transportation, telecommunications, and government. They are usually based on ISO 9000, ISO 14001, OHSAS 18001, or similar international standards. These standards cover everything from managing waste to ensuring good working conditions. In addition, some public sector agencies, such as the Food Safety Authority of Ireland, require compliance with specific standards.

Helps Manage Expenses

Poor quality increases costs. Quality control system models are designed to ensure that the quality of goods and services meets specifications. When poor quality reaches consumers, it can cause problems for businesses because they must either repair or replace the product. This can lead to increased costs.

In addition to the financial losses associated with poor quality, there are many potential legal ramifications. For example, if defective products reach customers, companies often face lawsuits for breach of contract, negligence, and strict liability. They may also face fines and penalties for violating consumer protection laws such as the Magnuson Moss Warranty Act.

Customers Are More Attracted to Better Service Quality

One important aspect of running a successful business has happy customers. And according to research by the Booth School of Business of the University of Chicago, one of the best ways to ensure happy customers is to provide excellent customer service professionals.

The study found that consumers are willing to spend up to $6 extra per purchase to receive exceptional customer service. This figure represents approximately 15% of the total cost of goods sold.

In addition, the study found that people are willing to pay up to $5 extra per purchase if they feel like they received good customer service. This represents about 10% of the total cost.

This finding suggests that customers are willing to spend money to avoid poor customer service experience.

Interestingly, another study showed that customers prefer to buy from businesses with low prices over those with high prices. However, they’ll choose the former if they offer better customer service.

Makes Your Company More Popular

When competing against businesses that offer better customer service, there are several ways you can ensure yours stands out. First, make sure you have a good reputation online. Your reviews and customer satisfaction ratings are key here. A positive rating helps potential customers trust you, while negative ones can hurt your image. This goes for online and offline positive reviews; the more positive feedback you have, the easier it will be to attract more customers.

Next, establish yourself as a trustworthy company. Consumers don’t want to deal with shady businesses. So make sure you communicate clearly with your customers and answer questions promptly. Also, keep your promises. Don’t take advantage of people or break agreements. You never know when a dissatisfied customer might spread the word about their experience.

Finally, use social media to promote your company. Post photos of your quality products and employees, give free samples and show off special offers. Share information about promotions, events, and awards you’ve won. These activities help build positive relationships with current and prospective customers.

On Ensuring Great Service Quality

Measuring service quality is challenging, especially since there are no hard and fast rules. However, there are some guidelines to follow to ensure you’re getting accurate data.

Understand What Your Business Is All About

Consider the context of your business. For example, do you provide a product or service that’s unique? Or do you compete against many others offering similar products or services? These factors can affect how much customers value your prompt service.

Directly Ask

First, ask your customers how satisfied they are with your service. This gives you a snapshot of their thoughts about your current offerings but doesn’t necessarily tell you whether those issues will continue.

Listen carefully to what customers are saying about your brand. Then, ask yourself: What do my customers think I’m good at? What don’t they like? How could we improve our service?

Use Different Methods to Arrive at the Results

Don’t just rely on customer surveys; use multiple methods. For example, you can conduct one survey and another interview to see how well each method measures different aspects of service quality.

Use Feedback

Customer feedback can provide insights into your performance against your goals and objectives. It can also give you ideas about what could be improved in your product or service. This information can help determine whether you meet your customers’ expectations and needs.

Third, try to avoid bias when gathering information. For example, if you’re trying to figure out why people aren’t happy, don’t focus solely on negative comments. Instead, look for positive and negative comments, even though they might seem contradictory.

Don’t Break Promises

Make sure that you deliver on promises. Be clear and honest and provide what you promise. Deliver on your commitments. Don’t break promises. You’ll lose credibility and variation in customer trust.

Be Respectful

When you receive a complaint about one of your products or services, it might seem like a simple matter of asking questions to determine the customer’s issues and how to fix them. However, it’s important to remember that every customer request is only sometimes reasonable. Some are downright unreasonable. You don’t want to be insensitive or unsympathetic toward a customer who wants something different. Instead, try to understand why they’re upset and empathize with them. This indicator shows you care about them and are willing to work together to find a solution.

Respond to Customers’ Inquiries Quickly

According to research, giving relevant answers to customer questions improves the company’s image and brand perception. For example, one study showed that consumers rated a hotel more favorably after receiving responses within 24 hours than those who waited longer than 48 hours. Another study revealed that a fast response to customer complaints increased consumer satisfaction and loyalty.

Provide a Great Lasting Experience

Whether your business offers any service, an effective customer communication strategy can help you improve operations by ensuring that workers quickly understand visitors’ needs. This is because it allows them to focus on tasks related to those services rather than having to deal with mundane problems such as lost passwords, billing issues, etc.

Make Sure Your Frontline Employees Know Your Services By Heart

All employees who interact with loyal customers must thoroughly know the company’s products and services. Not only does it make sense to ensure that every proactive customer service employee knows what they are doing, but it’s also important to know how to answer questions and solve problems. If you do, you could gain potential customers.

Be Honest in Your Dealings

When loyal customers ask questions or require help deciding which service they need, it’s usually best for companies to answer their inquiries honestly and tell them everything they need. This can help build customer trust and encourage the customer to choose your service over another one.

The Five Service Quality Dimensions

The concept of service quality is essential to understand the loyal customers’ expectations and perceptions about the service providers. A service provider must know what customers want and how they can provide those things to loyal customers. There are many ways to measure service quality dimensions, for example, the structural equation model. One of the most important aspects of measuring service quality is determining the gaps between actual performance and customer expectations. These gaps are called service quality gaps. If there is no gap, we say the service quality is perfect. However, if there is a gap, we say there is a loophole in service quality dimensions.

Tangibility

The term tangibility refers to the appearance of physical facilities and equipment, including cleanliness, professionalism, and signage. This includes everything from the building to the furniture inside to the uniforms worn by proactive customer service employees. Appearance is often overlooked in favor of functionality, but it plays a major role in creating customer expectations about what they should experience during a visit to your business.

Customers are increasingly expecting business owners to provide a much higher level of service, and they want to feel comfortable while doing business there. Therefore, you must take care of the basics to avoid alienating customers. For example, they might think less highly of your business because of your poor appearance.

Reliability

The reliability dimension is about how reliable your products are. How much does product quality affect how well-known you are? Does the reputation of your brand mean anything to your consumers? Are people willing to pay extra money for your product because they know you’ll stand behind it? Do you care enough about your customers to ensure they don’t suffer if you screw up? You’ve got a winner if you answer “yes” to those questions.

If you don’t care about your customer base, you should rethink this. Your customers will quickly switch brands if you fail to deliver on your promises.

Responsiveness

Regarding on the quality on customer satisfaction levels, responsiveness as one of the dimensions of service quality is an important determining indicator that identifies whether or not a brand succeeds. In fact, according to research conducted by Deloitte, nearly three-quarters of consumers surveyed say they’d rather buy from companies that respond promptly to requests.

In addition to being responsive, brands must also be proactive. They must proactively reach out to potential customers and answer questions about products and services before the customer asks. This builds customer trust and demonstrates a commitment to providing excellent customer service experiences.

The word assurance is defined as “the quality of being reliable.” In other words, it’s the knowledge and courtesy of people who work in your organization. As a result, they’re able to communicate trust and confidence. And customers expect businesses to be the expert in the service they deliver because they know that you’ve done your homework, researched your market, and are ready to give them what they want.

Communicating that expertise to customers is important when they have many options but need to figure out who to trust when buying products online. For instance, if you run an e-commerce site, you might display credentials like certifications or customer reviews, which help assure customers that you’re trustworthy. This is especially true for those who shop online frequently because multiple companies sell similar items.

Empathy describes the ability to understand another person’s feelings and emotions. Proactive customer service involves paying close attention to customers’ feelings and being sensitive to their needs. Service providers must put themselves in their customer’s shoes to see things from their perspective. This helps them better meet customer expectations and deliver positive experiences.

In addition, empathy helps service providers build stronger relationships with their customers. When people trust each other and feel comfortable communicating openly about their concerns, they tend to become loyal customers. As a result, service providers earn repeat business from satisfied customers.

A good customer journey can help improve or reinforce an individual’s perception of the service quality of your business. Do you need assistance in improving your customer service team? Give us a call so we can assist you with this.

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Essay About Service: Top 5 Examples and 9 Writing Prompts

Everyone has different meanings for what service is. If you want to write an essay about service by exploring its various definitions, here are helpful examples and ideas to consider.

Service is divided into three categories: personal, social, and business. First, personal services, such as recreational and restaurant services, are offered to customers depending on their needs. Second, non-government organizations or individuals give social services to help others in need. Lastly, companies offer business services to conduct their work activities.

Knowing and understanding these categories will assist you in creating high-quality essays on service. For example, your essay can include volunteerism and the effect of helping others. You can also write about the impact of good or bad customer service on businesses and others.

Do you want to be more convincing when writing your essay? Check out this guide on persuasive writing .

1. My Experience with Community Service by Tasha Flowers

2. the importance of customer service by anonymous on 123helpme.com, 3. helping others by geraldine bates, 4. community service isn’t just words by david lazar, 5. product and service by samantha patton, 9 essay prompts on service to write about, 1. service: defined, 2. the different categories of services, 3. benefits of excellent customer service, 4. why adapting to customer’s preference is important when providing services, 5. steps on how to deliver a great customer service, 6. interpret a community or social service, 7. your experiences in providing social or community services, 8. services in our daily lives, 9. lessons learned after providing services.

“I truly believe every cliche there is about volunteering: the giver receives even more than she gives, giving time can be more important than giving things, I believe it all.”

Flowers’ essay discusses her experience providing community service in the Kalaunan waste dump, where settlers, including children, need to scavenge garbage to sell. Her group’s community service is to teach children basic writing, reading, and introducing the gospel. The author notes that she will never forget the children’s smiles and thank yous.

“Customer service is taking care of your customers. Every customer needs to be treated the same with excellent customer service no matter the business or the customer’s age.”

In this essay, the author discusses why employees need to adapt to various customers to deliver the best experience. For example, poor customer service can make the company lose sales. In contrast, excellent customer service attracts more customers through positive word of mouth and recommendations.

“Altruism involves true selflessness. The sacrifice of one’s own welfare for the welfare of another is what this theory is about.”

Bates talks about two theories in her essay: Egoism and Altruism. Egoism is a theory that a person should only help another when he can receive something in return. Meanwhile, altruism is a belief that a person should take away the pain of others. When helping or providing services to others, one can’t be entirely egoistic or wholly altruistic. It’s a mix of the two theories.

“Community service isn’t just words, but an opportunity in life to contribute one’s time to helping others and making a difference in society, and thus a better place to live for all.”

Lazar notes how sharing what he learned in his life positively impacts other people’s lives. So, as he strives to become more educated and become a doctor, he hopes to give back by serving the community. People need support, and that’s what life is all about.

“A service is an intangible economic activity, not stored, and does not result in ownership. Services nowadays are becoming more important and growing faster, and consumers are more apprehensive with performance and satisfaction when they use a service or buy a product.”

Patton considers the difference between a product and a service. For a company to become successful, it must develop a strategy to enhance its profit through its product or services.

After reading the examples above, it’s now your turn to express and explore your view regarding the various types of services. Use the following essay prompts to help you find a specific track when writing about services:

Service is a very broad term. In your essay, you can discuss what service means to you and include other people’s definitions of service. You can ask people with varying experiences, such as your parents, teachers, or friends. Then, collate their meanings and yours to develop an integrated service definition.

You can be more precise with this prompt and choose a specific service category. For example, you can write about service from the point of view of a volunteer (social service) versus the perspective of a businessman (business service), then compare them – is one type of service better than the other? Why?

In today’s world, customers are more attracted to buy products or services when they are provided with excellent customer service. If you want to write an essay about business success, it’s vital to include the importance of customer service. Customer satisfaction has a significant impact on the success of the business. A customer’s feedback can either increase or decrease business sales.

Although some businesses have great products, if they have unreliable and unhelpful customer service, they’ll lose customers. Since different people may have various issues or will have different reactions to problems, you can write an essay about how and why customer service providers will need a more personalized approach when interacting with their customers.

Customer service has a significant impact on the buying decision of customers and attracts more potential sales. With that in mind, you can create an essay on how to deliver excellent customer service. This essay will be helpful for business owners and employees to enhance their services further.

What is considered community service? Is it still considered “volunteering” when imposed as a punishment? Feel free to incorporate instances when community service is not done right or not done at all.  If you don’t have personal experiences with this service, you can read or watch videos about other people’s experiences or stories to give substance to your essay.

Writing about your personal experiences makes your readers relate to you more. For instance, you can talk about your community or situation, its struggles, and how you helped alleviate those problems through teamwork.

You can also write from the viewpoint of someone who was given aid. Your essay can help those in the same circumstances know that asking for help and services from different organizations is not something they should be ashamed of.

Are you unsure of how to deliver your personal experiences? See What Is A Personal Essay to know more about it.

You can see service in your daily life. Talk about services in the small things your readers might not realize are happening around them. Namely, the utilities you’re enjoying daily, such as water, transport, electricity, and communication – are public needs made available through public service.

You can also take the subject from a different angle, such as doing someone else a favor, helping an old individual cross the street, or generally being kind to others.

Providing services, be it for business or the community, will affect not only the person who received it but also the person who provided it. For example, suppose you are a business owner or customer service representative, and you had a bad experience in the past when providing services. In that case, you can write about it and include the lessons you learned. This also goes if providing social or community services positively impacted your life as an individual.

Writing about the effect of social services on an individual or community can inspire others to volunteer or help others in their ways.

If you are interested in learning more, check out our essay writing tips !

Maria Caballero is a freelance writer who has been writing since high school. She believes that to be a writer doesn't only refer to excellent syntax and semantics but also knowing how to weave words together to communicate to any reader effectively.

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Sat / act prep online guides and tips, how to write a great community service essay.

College Admissions , Extracurriculars

Are you applying to a college or a scholarship that requires a community service essay? Do you know how to write an essay that will impress readers and clearly show the impact your work had on yourself and others?

Read on to learn step-by-step instructions for writing a great community service essay that will help you stand out and be memorable.

What Is a Community Service Essay? Why Do You Need One?

A community service essay is an essay that describes the volunteer work you did and the impact it had on you and your community. Community service essays can vary widely depending on specific requirements listed in the application, but, in general, they describe the work you did, why you found the work important, and how it benefited people around you.

Community service essays are typically needed for two reasons:

#1: To Apply to College

• Some colleges require students to write community service essays as part of their application or to be eligible for certain scholarships.
• You may also choose to highlight your community service work in your personal statement.

#2: To Apply for Scholarships

• Some scholarships are specifically awarded to students with exceptional community service experiences, and many use community service essays to help choose scholarship recipients.
• Green Mountain College offers one of the most famous of these scholarships. Their "Make a Difference Scholarship" offers full tuition, room, and board to students who have demonstrated a significant, positive impact through their community service

Getting Started With Your Essay

In the following sections, I'll go over each step of how to plan and write your essay. I'll also include sample excerpts for you to look through so you can get a better idea of what readers are looking for when they review your essay.

Step 1: Know the Essay Requirements

Before your start writing a single word, you should be familiar with the essay prompt. Each college or scholarship will have different requirements for their essay, so make sure you read these carefully and understand them.

Specific things to pay attention to include:

• Length requirement
• Application deadline
• The main purpose or focus of the essay
• If the essay should follow a specific structure

Below are three real community service essay prompts. Read through them and notice how much they vary in terms of length, detail, and what information the writer should include.

From the Equitable Excellence Scholarship:

"Describe your outstanding achievement in depth and provide the specific planning, training, goals, and steps taken to make the accomplishment successful. Include details about your role and highlight leadership you provided. Your essay must be a minimum of 350 words but not more than 600 words."

From the Laura W. Bush Traveling Scholarship:

"Essay (up to 500 words, double spaced) explaining your interest in being considered for the award and how your proposed project reflects or is related to both UNESCO's mandate and U.S. interests in promoting peace by sharing advances in education, science, culture, and communications."

From the LULAC National Scholarship Fund:

"Please type or print an essay of 300 words (maximum) on how your academic studies will contribute to your personal & professional goals. In addition, please discuss any community service or extracurricular activities you have been involved in that relate to your goals."

Step 2: Brainstorm Ideas

Even after you understand what the essay should be about, it can still be difficult to begin writing. Answer the following questions to help brainstorm essay ideas. You may be able to incorporate your answers into your essay.

• What community service activity that you've participated in has meant the most to you?
• What is your favorite memory from performing community service?
• Why did you decide to begin community service?
• What made you decide to volunteer where you did?
• How has your community service changed you?
• How has your community service helped others?
• How has your community service affected your plans for the future?

You don't need to answer all the questions, but if you find you have a lot of ideas for one of two of them, those may be things you want to include in your essay.

Writing Your Essay

How you structure your essay will depend on the requirements of the scholarship or school you are applying to. You may give an overview of all the work you did as a volunteer, or highlight a particularly memorable experience. You may focus on your personal growth or how your community benefited.

Regardless of the specific structure requested, follow the guidelines below to make sure your community service essay is memorable and clearly shows the impact of your work.

Samples of mediocre and excellent essays are included below to give you a better idea of how you should draft your own essay.

Step 1: Hook Your Reader In

You want the person reading your essay to be interested, so your first sentence should hook them in and entice them to read more. A good way to do this is to start in the middle of the action. Your first sentence could describe you helping build a house, releasing a rescued animal back to the wild, watching a student you tutored read a book on their own, or something else that quickly gets the reader interested. This will help set your essay apart and make it more memorable.

Compare these two opening sentences:

"I have volunteered at the Wishbone Pet Shelter for three years."

"The moment I saw the starving, mud-splattered puppy brought into the shelter with its tail between its legs, I knew I'd do whatever I could to save it."

The first sentence is a very general, bland statement. The majority of community service essays probably begin a lot like it, but it gives the reader little information and does nothing to draw them in. On the other hand, the second sentence begins immediately with action and helps persuade the reader to keep reading so they can learn what happened to the dog.

Step 2: Discuss the Work You Did

Once you've hooked your reader in with your first sentence, tell them about your community service experiences. State where you work, when you began working, how much time you've spent there, and what your main duties include. This will help the reader quickly put the rest of the essay in context and understand the basics of your community service work.

Not including basic details about your community service could leave your reader confused.

Step 3: Include Specific Details

It's the details of your community service that make your experience unique and memorable, so go into the specifics of what you did.

For example, don't just say you volunteered at a nursing home; talk about reading Mrs. Johnson her favorite book, watching Mr. Scott win at bingo, and seeing the residents play games with their grandchildren at the family day you organized. Try to include specific activities, moments, and people in your essay. Having details like these let the readers really understand what work you did and how it differs from other volunteer experiences.

Compare these two passages:

"For my volunteer work, I tutored children at a local elementary school. I helped them improve their math skills and become more confident students."

"As a volunteer at York Elementary School, I worked one-on-one with second and third graders who struggled with their math skills, particularly addition, subtraction, and fractions. As part of my work, I would create practice problems and quizzes and try to connect math to the students' interests. One of my favorite memories was when Sara, a student I had been working with for several weeks, told me that she enjoyed the math problems I had created about a girl buying and selling horses so much that she asked to help me create math problems for other students."

The first passage only gives basic information about the work done by the volunteer; there is very little detail included, and no evidence is given to support her claims. How did she help students improve their math skills? How did she know they were becoming more confident?

The second passage is much more detailed. It recounts a specific story and explains more fully what kind of work the volunteer did, as well as a specific instance of a student becoming more confident with her math skills. Providing more detail in your essay helps support your claims as well as make your essay more memorable and unique.

Step 4: Show Your Personality

It would be very hard to get a scholarship or place at a school if none of your readers felt like they knew much about you after finishing your essay, so make sure that your essay shows your personality. The way to do this is to state your personal strengths, then provide examples to support your claims. Take some time to think about which parts of your personality you would like your essay to highlight, then write about specific examples to show this.

• If you want to show that you're a motivated leader, describe a time when you organized an event or supervised other volunteers.
• If you want to show your teamwork skills, write about a time you helped a group of people work together better.
• If you want to show that you're a compassionate animal lover, write about taking care of neglected shelter animals and helping each of them find homes.

Step 5: State What You Accomplished

After you have described your community service and given specific examples of your work, you want to begin to wrap your essay up by stating your accomplishments. What was the impact of your community service? Did you build a house for a family to move into? Help students improve their reading skills? Clean up a local park? Make sure the impact of your work is clear; don't be worried about bragging here.

If you can include specific numbers, that will also strengthen your essay. Saying "I delivered meals to 24 home-bound senior citizens" is a stronger example than just saying "I delivered meals to lots of senior citizens."

Also be sure to explain why your work matters. Why is what you did important? Did it provide more parks for kids to play in? Help students get better grades? Give people medical care who would otherwise not have gotten it? This is an important part of your essay, so make sure to go into enough detail that your readers will know exactly what you accomplished and how it helped your community.

"My biggest accomplishment during my community service was helping to organize a family event at the retirement home. The children and grandchildren of many residents attended, and they all enjoyed playing games and watching movies together."

"The community service accomplishment that I'm most proud of is the work I did to help organize the First Annual Family Fun Day at the retirement home. My job was to design and organize fun activities that senior citizens and their younger relatives could enjoy. The event lasted eight hours and included ten different games, two performances, and a movie screening with popcorn. Almost 200 residents and family members attended throughout the day. This event was important because it provided an opportunity for senior citizens to connect with their family members in a way they aren't often able to. It also made the retirement home seem more fun and enjoyable to children, and we have seen an increase in the number of kids coming to visit their grandparents since the event."

The second passage is stronger for a variety of reasons. First, it goes into much more detail about the work the volunteer did. The first passage only states that she helped "organize a family event." That really doesn't tell readers much about her work or what her responsibilities were. The second passage is much clearer; her job was to "design and organize fun activities."

The second passage also explains the event in more depth. A family day can be many things; remember that your readers are likely not familiar with what you're talking about, so details help them get a clearer picture.

Lastly, the second passage makes the importance of the event clear: it helped residents connect with younger family members, and it helped retirement homes seem less intimidating to children, so now some residents see their grand kids more often.

Step 6: Discuss What You Learned

One of the final things to include in your essay should be the impact that your community service had on you. You can discuss skills you learned, such as carpentry, public speaking, animal care, or another skill.

You can also talk about how you changed personally. Are you more patient now? More understanding of others? Do you have a better idea of the type of career you want? Go into depth about this, but be honest. Don't say your community service changed your life if it didn't because trite statements won't impress readers.

In order to support your statements, provide more examples. If you say you're more patient now, how do you know this? Do you get less frustrated while playing with your younger siblings? Are you more willing to help group partners who are struggling with their part of the work? You've probably noticed by now that including specific examples and details is one of the best ways to create a strong and believable essay .

"As a result of my community service, I learned a lot about building houses and became a more mature person."

"As a result of my community service, I gained hands-on experience in construction. I learned how to read blueprints, use a hammer and nails, and begin constructing the foundation of a two-bedroom house. Working on the house could be challenging at times, but it taught me to appreciate the value of hard work and be more willing to pitch in when I see someone needs help. My dad has just started building a shed in our backyard, and I offered to help him with it because I know from my community service how much work it is. I also appreciate my own house more, and I know how lucky I am to have a roof over my head."

The second passage is more impressive and memorable because it describes the skills the writer learned in more detail and recounts a specific story that supports her claim that her community service changed her and made her more helpful.

Step 7: Finish Strong

Just as you started your essay in a way that would grab readers' attention, you want to finish your essay on a strong note as well. A good way to end your essay is to state again the impact your work had on you, your community, or both. Reiterate how you changed as a result of your community service, why you found the work important, or how it helped others.

Compare these two concluding statements:

"In conclusion, I learned a lot from my community service at my local museum, and I hope to keep volunteering and learning more about history."

"To conclude, volunteering at my city's American History Museum has been a great experience. By leading tours and participating in special events, I became better at public speaking and am now more comfortable starting conversations with people. In return, I was able to get more community members interested in history and our local museum. My interest in history has deepened, and I look forward to studying the subject in college and hopefully continuing my volunteer work at my university's own museum."

The second passage takes each point made in the first passage and expands upon it. In a few sentences, the second passage is able to clearly convey what work the volunteer did, how she changed, and how her volunteer work benefited her community.

The author of the second passage also ends her essay discussing her future and how she'd like to continue her community service, which is a good way to wrap things up because it shows your readers that you are committed to community service for the long-term.

What's Next?

Are you applying to a community service scholarship or thinking about it? We have a complete list of all the community service scholarships available to help get your search started!

Do you need a community service letter as well? We have a step-by-step guide that will tell you how to get a great reference letter from your community service supervisor.

Thinking about doing community service abroad? Before you sign up, read our guide on some of the hazards of international volunteer trips and how to know if it's the right choice for you.

Christine graduated from Michigan State University with degrees in Environmental Biology and Geography and received her Master's from Duke University. In high school she scored in the 99th percentile on the SAT and was named a National Merit Finalist. She has taught English and biology in several countries.

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Service Quality, Its Negative and Positive Aspects Essay

What is service quality, negative aspect to workplace, positive aspect to workplace, conclusion and recommendation, reference list.

Service quality is a notion which seems easy to define, however, when it comes to an action, it turns out that the service quality cannot be easily considered. According to Kotler, Armstrong, Wong, and Saunders, quality is defined as “the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs”. 1

However, there are other approaches to this definition which consider the notion from different perspectives. Therefore, if to dwell upon service quality from philosophical approach, it turns out to be a “synonymous with innate excellence”. 2

The service quality from the technological approach considers this notion as the ability to meet the technological standards. 3 Finally, service quality from the user-based approach is the most spread one as it is based on the opinion of a customer about the service quality.

Therefore, several approaches to the service quality help consider it from different perspectives and highlight the advantages of the service quality. However, there are several barriers service providers meet when customers consider service from the user-based approach. Therefore, dwelling upon service quality and its application to the workplace, a number of positive and negative aspects may be considered.

There are several aspects which negatively affect service quality, and sometimes these aspects do not have anything in common with philosophical and technological approaches. Sometimes, negative consideration of the service quality is based on the personal perspective of a customer, however, the objectivity of the negative effect cannot be measured.

Here is the example of the negative aspect of the service quality. It should be said that personal emotions prevent a customer from assessing the service quality objectively 4 and the subjective opinion may also be wrong due to the lack of knowledge.

Working in the Thailand restaurant, there was a situation when a customer complained to the services there, however, the complaint was based on personal feelings about the food she knew nothing about.

Generally, the food was of the highest quality, however, the lack of knowledge about the traditional Thai cuisine made a customer doubt the quality of the restaurant that led to the conflict between the client and the manager.

Thai beef salad is a warm salad, and a customer was very disappointed about it. Therefore, a complaint was caused by the desire of the restaurant to serve the customers the quality food of the traditional Thai cuisine.

Nevertheless, the negative effects of the service quality are not that numerous in comparison to the positive ones. Improving the service quality, many companies refer to the training programs.

Considering the barriers the Thai restaurant meets, it is important to dwell upon the product knowledge and customer service as the main topics for training. These aspects are going to affect the restaurant service quality in a positive way as the staff is not going to face the same problems in the future.

Starting with the product knowledge, it should be mentioned that in the current situation, those who have already experienced the Thai cuisine should not be informed about its advantages. The problem is about those who have never tasted this cuisine.

Being an exotic cuisine for most western customers, Thai restaurants should pay more attention to this problem. Thus, to improve the service by means of the product awareness, it is possible to explain the main idea of the menu items. In this case, the situations mentioned above will be absent.

Moreover, trying to increase the knowledge of the staff about the products, the restaurant increases the possibility of the clients to know more about the items noted in the menu. As a result, those who have never eaten Thai cuisine may select more items, as the description is going to increase their knowledge about the dishes.

Coming across unknown titles in the menu, the customers should have an opportunity to understand what they are going to eat. The restaurant should teach the staff to work with the clients and to explain to them the items they are interested into. Moreover, the staff should have an opportunity to give a piece of advice to the customers to make sure that they have ordered what they wanted.

The clients should have an opportunity to compare and contrast the prices of the food in the traditional western restaurants to the similar items in Thai restaurant to make sure that the food is tasty there and the prices are lower.

The second aspect in training should be the restaurant service performance. Similarly to the product knowledge, staff service performance is going to increase the service quality. The staff in the restaurant should be perfectly trained. Clients may be unaware of the traditional cuisine of Thailand as well as of their customs and traditions.

The main task for the restaurant staff is to make sure that the clients feel good, that the food is served on time, the quality of the food corresponds to the restaurant norms and that the client is presented everything he/she needs. There are several ways and aspects according to which staff should be trained.

Each client should be individually treated, therefore personalization as one of the ways for increasing customers’ loyalty should be considered as the main direction in training. Customers should trust the staff, as only in this case they will be satisfied with the offered services. Personalization of the services increases the customers’ loyalty and this is the confirmed aspect. 5

Therefore, it should be concluded that service quality depends on many aspects and product knowledge and the way the clients are served plays an important role. Thus, if the customer is aware of the items in the menu and knows how the food tastes, the staff actions are going to play the main role in assessing the service quality.

Dealing with the clients who have never tasted Thai cuisine, the staff should make all possible to inform a client about the specifics of the cuisine and to help him/her make a correct order which is going to satisfy his/her taste.

Ball, D, Coelho, PS & Vilares, MJ, ‘Service personalization and loyalty’, Journal of Services Marketing , vol. 20, iss. 6, 2006, pp. 391 – 403.

‘Food and Beverage Service Sector Productivity Study’, New Zealand Tourism Research Institute , January 2007. Web.

Kotler, P, Armstrong, G, Wong, V & Saunders, JA, Principles of Marketing , Pearson Education, Oxford, 2008.

Schneider, B & White, SS, Service Quality: Research Perspectives , SAGE, New York, 2003.

1 P Kotler, G Armstrong, V Wong, JA Saunders, Principles of Marketing , Pearson Education, Oxford, 2008, p. 382.

2 B Schneider & SS White, Service Quality: Research Perspectives , SAGE, New York, 2003, p. 10.

4 ‘Food and Beverage Service Sector Productivity Study’, New Zealand Tourism Research Institute , January 2007.

5 D Ball, PS Coelho & MJ Vilares, ‘Service personalization and loyalty’, Journal of Services Marketing , vol. 20 iss. 6, 2006, p. 400.

• Physical Therapy in Canada and Thai
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• Brands and Marketing Communications
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• Chicago (A-D)
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IvyPanda. (2019, April 15). Service Quality, Its Negative and Positive Aspects. https://ivypanda.com/essays/service-quality-3/

"Service Quality, Its Negative and Positive Aspects." IvyPanda , 15 Apr. 2019, ivypanda.com/essays/service-quality-3/.

IvyPanda . (2019) 'Service Quality, Its Negative and Positive Aspects'. 15 April.

IvyPanda . 2019. "Service Quality, Its Negative and Positive Aspects." April 15, 2019. https://ivypanda.com/essays/service-quality-3/.

1. IvyPanda . "Service Quality, Its Negative and Positive Aspects." April 15, 2019. https://ivypanda.com/essays/service-quality-3/.

Bibliography

IvyPanda . "Service Quality, Its Negative and Positive Aspects." April 15, 2019. https://ivypanda.com/essays/service-quality-3/.

Air quality alert issued for Maricopa County

The National Weather Service has issued an air quality alert for Maricopa County. The warning expires at 9 p.m. May 22.

The Arizona Department of Environmental Quality has issued an ozone high-pollution advisory for the Phoenix area for Tuesday and Wednesday.

This means that forecast weather conditions combined with existing ozone levels are expected to result in local maximum 8-hour ozone concentrations that pose a health risk. Adverse health effects increase as air quality deteriorates.

Wildcat Fire: Tonto National Forest wildfire grows to 14K acres as more resources fight blaze

Ozone is an air contaminant that can cause breathing difficulties for children and older adults, as well as people with respiratory problems. A decrease in physical activity is recommended.

People are urged to carpool, telecommute or use mass transit. The use of gasoline-powered equipment should be reduced or done late in the day.

For details on this high pollution advisory, visit the ADEQ website at www.azdeq.gov/forecast/phoenix or call 602-771-2300.

How does Arizona stack up? These are the most polluted cities in the US

For the latest watches and warnings, see our weather alert page .

How do I protect myself during high pollution days?

When air quality is poor, the Arizona Department of Environmental Quality suggests you take more care about being outdoors. Ozone levels are generally highest in the afternoon, so consider rescheduling activities and taking more breaks.

To avoid health risks associated with ozone:

• Reduce exposure by playing and exercising outdoors before noon.
• Limit vehicle idling when possible.
• Curtail daytime driving.
• Refuel cars and gasoline-powered equipment as late in the day as possible.
• Combine trips.
• Limit vehicle idling by avoiding drive-thrus and excessive idling caused by long wait times making left-hand turns.

This article was generated by The Arizona Republic and USA TODAY Network using data released by the National Weather Service. It was edited by a staff member.

Android Police

Google fiber will grade your home network on coverage and speed.

GFiber app now has a handy feature for quality assessment

• Google Fiber app gets a Network Health feature for checking the quality of internet connection.
• The Network Health feature also helps users to check the coverage of their service.
• Google Fiber has plans for a 20 Gig ultra-fast internet service by the end of 2024.

Google Fiber has been expanding rapidly in the United States lately. Google's ultra-fast fiber internet service is now available in 19 states across the country, and the company has pledged to increase the number of its supported cities . The service initially started in 2010 by offering 1Gbps. By the middle of 2024, the fastest plan provided by Google Fiber is 8 Gbps for only $150 per month.

What is bandwidth?

Google Fiber comes with an app that allows users to manage their internet service and make the necessary adjustments. As Google's latest blog post reads, the app is now getting a "Network Health" feature to bring more transparency and visibility to the connectivity, speed, and coverage of Google Fiber service.

You can now check the quality of your Google Fiber service within its app

The Network Health is a personalized quality score that assesses the quality of the internet coming into a customer's home and to the router. Additionally, it regularly checks the quality of the network in the house and whether the extender is positioned ideally to maximize coverage.

The feature will help users see if the speed and quality of their internet connection match the selected plan. The GFiber app already had a speed test feature to assess users' connection speeds. However, the latest Network Health feature also checks your internet service's connectivity and coverage, providing customers with more insightful data about their connection performance.

Google says the Network Health feature will be rolled out to customers in the next few months. So, if you're a Google Fiber customer, keep an eye on the app's upcoming updates.

While Google Fiber's fastest internet plan is now 8 Gbps, the company is not stopping there. As Google announced, GFiber Labs will deploy Nokia 25G PON to offer 20 Gig ultra-fast Fiber internet service in every city by the end of 2024. The service installation started in the Triangle in North Carolina in April, and it's expected to reach more areas by the end of the year. The Google Fiber 20 Gig internet service is now available to some early adopters, including universities and national institutions.

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Steve's Automotive is back in Sonora @ what used to be George's Automotive (George's & Ryan's old location, lifts, terrific service, improved equipment. Quality, fair price & friendly, along with fast service. Steve likes to get your car back to you repaired on the same day. Definitely believe you should check them out. And just like Georges, the shop is right behind Enterprise (across street from Tractor Supply). Five Stars !

Steve and his staff were incredibly helpful, professional, and worked really quickly! Turns out the pump for my windshield wiper fluid went out. Steve ordered the part, sent someone to go pick it up at the auto parts store, and had me out the door in two hours, and that was including an oil change as well! Will definitely be coming back.

Steve's Automotive is where I have been going for years. Go trust him with all my cars. Great quality and affordable pricing.

good to see you back steve, anyone looking for a good shop look no further steve is the best in town..

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• Azure Stack HCI, version 23H2
• March 12, 2024: New website for HCI 23H2 and above release notes
• February 13, 2024 security update (KB5034769)
• January 9, 2024 public preview security update (KB5034130)
• December 12, 2023 public preview security update (KB5033383)
• November 14, 2023 public preview security update (KB5032202)
• Azure Stack HCI, version 22H2
• May 14, 2024 security update (KB5037782)
• April 9, 2024 security update (KB5036909)
• March 12, 2024 security update (KB5035857)
• February 13, 2024 security update (KB5034770)
• January 9, 2024 security update (KB5034129)
• December 12, 2023 security update (KB5033118)
• November 14, 2023 security update (KB5032198)
• October 10, 2023 security update (KB5031364)
• September 12, 2023 security update (KB5030216)
• August 8, 2023 security update (KB5029250)
• July 11, 2023 security update (KB5028171)
• June 13, 2023 security update (KB5027225)
• May 9, 2023 security update (KB5026370)
• April 11, 2023 security update (KB5025230)
• March 14, 2023 security update (KB5023705)
• February 14, 2023 security update (KB5022842)
• January 10, 2023 security update (KB5022291)
• December 20, 2022 non-security update (KB5022553) Out-of-band
• December 13, 2022 security update (KB5021249)
• November 22, 2022 non-security update (KB5020032)
• November 17, 2022 non-security update (KB5021656) Out-of-band
• November 8, 2022 security update (KB5019081)
• October 25, 2022 non-security update (KB5018485)
• Azure Stack HCI, version 21H2
• End of service statement
• October 17, 2022 non-security update (KB5020436) Out-of-band
• October 11, 2022 security update (KB5018421)
• September 20, 2022 non-security update (KB5017381)
• September 13, 2022 security update (KB5017316)
• August 16, 2022 non-security update (KB5016693)
• August 9, 2022 security update (KB5016627)
• July 19, 2022 non-security update (KB5015879)
• July 12, 2022 security update (KB5015827)
• June 23, 2022 non-security update (KB5014665)
• June 14, 2022 security update (KB5014678)
• May 24, 2022 non-security update (KB5014021)
• May 10, 2022 security update (KB5013944)
• April 25, 2022 non-security update (KB5012637)
• April 12, 2022 security update (KB5012604)
• March 22, 2022 non-security update (KB5011558)
• March 8, 2022 security update (KB5011497)
• February 15, 2022 non-security update (KB5010421)
• February 8, 2022 security update (KB5010354)
• January 25, 2022 non-security update (KB5009608)
• January 17, 2022 non-security update (KB5010796) Out-of-band
• January 11, 2022 security update (KB5009555)
• January 5, 2022 non-security update (KB5010197) Out-of-band
• December 14, 2021 security update (KB5008223)
• November 22, 2021 non-security update (KB5007254)
• November 9, 2021 security update (KB5007205)
• October 26, 2021 non-security update (KB5006745)
• October 12, 2021 security update (KB5006699)
• September 27, 2021 public preview non-security update (KB5005619)
• September 14, 2021 public preview security update (KB5005575)
• August 26, 2021 public preview non-security update (KB5005104)
• August 26, 2021 public preview servicing stack update (KB5005111)
• August 10, 2021 public preview security update (KB5005039)
• July 29, 2021 public preview non-security update (KB5004303)
• July 29, 2021 public preview servicing stack update (KB5004346)
• July 13, 2021 public preview security update (KB5004243)
• June 24, 2021 public preview non-security update (KB5003706)
• June 8, 2021 public preview security update (KB5003645)
• June 1, 2021 public preview non-security update (KB5003218)
• June 1, 2021 public preview servicing stack update (KB5003807)
• Azure Stack HCI, version 20H2
• December 13, 2022 security update (KB5021236)
• November 8, 2022 security update (KB5019962)
• November 8, 2022 servicing stack update (KB5020804)
• October 17, 2022 non-security update (KB5020446) Out-of-band
• October 11, 2022 security update (KB5018415)
• September 20, 2022 preview update (KB5017382)
• September 20, 2022 servicing stack update (KB5017395)
• September 13, 2022 security update (KB5017311)
• August 23, 2022 preview update (KB5016692)
• August 9, 2022 security update (KB5016620)
• July 21, 2022 preview update (KB5015881)
• July 21, 2022 servicing stack update (KB5015899)
• July 12, 2022 security update (KB5015809)
• July 12, 2022 servicing stack update (KB5015894)
• June 23, 2022 preview update (KB5014667)
• June 23, 2022 servicing stack update (KB5014798)
• June 14, 2022 security update (KB5014698)
• May 24, 2022 preview update (KB5014020)
• May 10, 2022 security update (KB5013951)
• May 10, 2022 servicing stack update (KB5014033)
• April 21, 2022 preview update (KB5012660)
• April 21, 2022 servicing stack update (KB5012676)
• April 12, 2022 security update (KB5012589)
• March 22, 2022 preview update (KB5011566)
• March 22, 2022 servicing stack update (KB5011575)
• March 8, 2022 security update (KB5011490)
• February 15, 2022 preview update (KB5010428)
• February 8, 2022 security update (KB5010343)
• February 8, 2022 servicing stack update (KB5011353)
• January 27, 2022 preview update (KB5009625)
• January 27, 2022 servicing stack update (KB5009640)
• January 11, 2022 security update (KB5009542)
• December 14, 2021 security update (KB5008210)
• November 22, 2021 preview update (KB5007264)
• November 9, 2021 security update (KB5007187)
• November 9, 2021 servicing stack update (KB5007349)
• October 19, 2021 preview update (KB5006741)
• October 19, 2021 servicing stack update (KB5006751)
• October 12, 2021 security update (KB5006679)
• September 21, 2021 preview update (KB5005620)
• September 14, 2021 security update (KB5005567)
• September 14, 2021 servicing stack update (KB5005942)
• August 26, 2021 preview update (KB5005105)
• August 10, 2021 security update (KB5005042)
• August 10, 2021 servicing stack update (KB5005410)
• July 20, 2021 preview update (KB5004311)
• July 20, 2021 servicing stack update (KB5004425)
• July 13, 2021 security update (KB5004235)
• July 6, 2021 security update (KB5004961) Out-of-band
• June 15, 2021 preview update (KB5003704)
• June 8, 2021 security update (KB5003643)
• June 8, 2021 servicing stack update (KB5004179)
• May 20, 2021 preview update (KB5003237)
• May 11, 2021 security update (KB5003188)
• May 11, 2021 servicing stack update (KB5003282)
• April 22, 2021 preview update (KB5001395)
• April 13, 2021 security update (KB5001343)
• April 13, 2021 servicing stack update (KB5001449)
• March 25, 2021 preview update (KB5000849)
• March 9, 2021 security update (KB5000801)
• March 9, 2021 servicing stack update (KB5001158)
• February 16, 2021 preview update (KB4601381)
• February 9, 2021 security update (KB4601317)
• February 9, 2021 servicing stack update (KB4601394)
• January 21, 2021 preview update (KB4598294)
• January 12, 2021 security update (KB4598232)
• January 12, 2021 servicing stack update (KB4599118)
• December 8, 2020 security update (KB4592441)

May 14, 2024 Security update (KB5037782)

Release Date:

OS Build 20349.2461

For information about Windows update terminology, see the article about the  types of Windows updates  and the  monthly quality update types . For an overview of Azure Stack HCI, version 22H2, see its  update history page .      

Improvements 

This security update includes quality improvements. When you install this KB: 

This update addresses an issue that affects IE mode. A webpage stops working as expected when there is an open modal dialog.

This update addresses an issue in that affects IE mode. It stops responding. This occurs if you press the left arrow key when an empty text box has focus and caret browsing is on.

This update addresses an issue that affects Wi-Fi Protected Access 3 (WPA3) in the Group Policy editor. HTML preview rendering fails.

This update addresses an issue that affects a server after you remove it from a domain. The Get-LocalGroupMember cmdlet returns an exception. This occurs if the local groups contain domain members.

This update affects next secure record 3 (NSEC3) validation in a recursive resolver. Its limit is now 1,000 computations. One computation is equal to the validation of one label with one iteration. DNS Server Administrators can change the default number of computations. To do this, use the registry setting below.

Name: \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DNS\Parameters\MaxComputationForNsec3Validation

Type: DWORD

Default: 1000

This update addresses an issue that affects a network. An error occurs when credentials expire.

This update addresses an issue that occurs when you use LoadImage() to loada top-down bitmap. If the bitmap has a negative height, the image does not load, and the function returns NULL.

This update includes quarterly changes to the Windows Kernel Vulnerable Driver Blocklist file, DriverSiPolicy.p7b . It adds to the list of drivers that are at risk for Bring Your Own Vulnerable Driver (BYOVD) attacks.

This update addresses an issue that affects a workstation that is not in a domain. When you connect from it to a share and use an IPV6 address, you get the error, “ERROR_BAD_NET_NAME.”

This update addresses an issue that might affect Virtual Secure Mode (VSM) scenarios. They might fail. These scenarios include VPN, Windows Hello, Credential Guard, and Key Guard.

This update addresses an issue that affects Group Policy Folder Redirection in a multi-forest deployment. The issue stops you from choosing a group account from the target domain. Because of this, you cannot apply advanced folder redirection settings to that domain. This issue occurs when the target domain has a one-way trust with the domain of the admin user. This issue affects all Enhanced Security Admin Environment (ESAE), Hardened Forests (HF) or Privileged Access Management (PAM) deployments.

For more information about security vulnerabilities, please refer to the  Security Update Guide and the May 2024 Security Updates . 

To return to the Azure Stack HCI documentation site

Azure Stack HCI, version 22H2 servicing stack update - 20349.2461

This update makes quality improvements to the servicing stack, which is the component that installs Windows updates. Servicing stack updates (SSU) ensure that you have a robust and reliable servicing stack so that your devices can receive and install Microsoft updates.

Known issues in this update

Microsoft is not currently aware of any issues with this update.

How to get this update

Before installing this update

Microsoft now combines the latest servicing stack update (SSU) for your operating system with the latest cumulative update (LCU). For general information about SSUs, see Servicing stack updates  and  Servicing Stack Updates (SSU): Frequently Asked Questions .

To install the LCU on your Azure Stack HCI cluster, see  Update Azure Stack HCI clusters .

Install this update

If you want to remove the LCU

To remove the LCU after installing the combined SSU and LCU package, use the DISM/Remove-Package command line option with the LCU package name as the argument. You can find the package name by using this command: DISM /online /get-packages .

Running Windows Update Standalone Installer ( wusa.exe ) with the /uninstall switch on the combined package will not work because the combined package contains the SSU. You cannot remove the SSU from the system after installation.

File Information

For a list of the files that are provided in this update, download the  file information for cumulative update 5037782 .

For a list of the files that are provided in the servicing stack update, download the  file information for the SSU - version 20349.2461 . 

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Air quality alert issued for Pima County

The National Weather Service has issued an air quality alert for Pima County starting at 1:28 p.m. May 17. The warning expires at sunset.

The Pima County Department of Environmental Quality has issued an Ozone Action Day for the Tucson area from now until sunset.

This means that forecast weather conditions combined with existing ozone levels are expected to result in local maximum 8-hour ozone concentrations that pose a health risk. Adverse health effects increase as air quality deteriorates.

Ozone is an air pollutant that can cause breathing difficulties for children, older adults, as well as people with respiratory problems. A decrease in outdoor physical activity is recommended.

You are urged to car pool, telecommute, or use mass transit.

The use of gasoline-powered equipment should be reduced or done late in the day.

How does Arizona stack up? These are the most polluted cities in the US

For details on this Ozone Action Day, visit the PDEQ website at www.pima.gov/deq or call 520-724-6885.

For the latest watches and warnings, see our weather alert page .

How do I protect myself during high pollution days?

When air quality is poor, the Arizona Department of Environmental Quality suggests you take more care about being outdoors. Ozone levels are generally highest in the afternoon, so consider rescheduling activities and taking more breaks.

To avoid health risks associated with ozone:

• Reduce exposure by playing and exercising outdoors before noon.
• Limit vehicle idling when possible.
• Curtail daytime driving.
• Refuel cars and gasoline-powered equipment as late in the day as possible.
• Combine trips.
• Limit vehicle idling by avoiding drive-thrus and excessive idling caused by long wait times making left-hand turns.

This article was generated by The Arizona Republic and USA TODAY Network using data released by the National Weather Service. It was edited by a staff member.