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What Is Creative Problem-Solving & Why Is It Important?

• 01 Feb 2022

One of the biggest hindrances to innovation is complacency—it can be more comfortable to do what you know than venture into the unknown. Business leaders can overcome this barrier by mobilizing creative team members and providing space to innovate.

There are several tools you can use to encourage creativity in the workplace. Creative problem-solving is one of them, which facilitates the development of innovative solutions to difficult problems.

Here’s an overview of creative problem-solving and why it’s important in business.

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What Is Creative Problem-Solving?

Research is necessary when solving a problem. But there are situations where a problem’s specific cause is difficult to pinpoint. This can occur when there’s not enough time to narrow down the problem’s source or there are differing opinions about its root cause.

In such cases, you can use creative problem-solving , which allows you to explore potential solutions regardless of whether a problem has been defined.

Creative problem-solving is less structured than other innovation processes and encourages exploring open-ended solutions. It also focuses on developing new perspectives and fostering creativity in the workplace . Its benefits include:

• Finding creative solutions to complex problems : User research can insufficiently illustrate a situation’s complexity. While other innovation processes rely on this information, creative problem-solving can yield solutions without it.
• Adapting to change : Business is constantly changing, and business leaders need to adapt. Creative problem-solving helps overcome unforeseen challenges and find solutions to unconventional problems.
• Fueling innovation and growth : In addition to solutions, creative problem-solving can spark innovative ideas that drive company growth. These ideas can lead to new product lines, services, or a modified operations structure that improves efficiency.

Creative problem-solving is traditionally based on the following key principles :

1. Balance Divergent and Convergent Thinking

Creative problem-solving uses two primary tools to find solutions: divergence and convergence. Divergence generates ideas in response to a problem, while convergence narrows them down to a shortlist. It balances these two practices and turns ideas into concrete solutions.

2. Reframe Problems as Questions

By framing problems as questions, you shift from focusing on obstacles to solutions. This provides the freedom to brainstorm potential ideas.

3. Defer Judgment of Ideas

When brainstorming, it can be natural to reject or accept ideas right away. Yet, immediate judgments interfere with the idea generation process. Even ideas that seem implausible can turn into outstanding innovations upon further exploration and development.

4. Focus on "Yes, And" Instead of "No, But"

Using negative words like "no" discourages creative thinking. Instead, use positive language to build and maintain an environment that fosters the development of creative and innovative ideas.

Creative Problem-Solving and Design Thinking

Whereas creative problem-solving facilitates developing innovative ideas through a less structured workflow, design thinking takes a far more organized approach.

Design thinking is a human-centered, solutions-based process that fosters the ideation and development of solutions. In the online course Design Thinking and Innovation , Harvard Business School Dean Srikant Datar leverages a four-phase framework to explain design thinking.

The four stages are:

• Clarify: The clarification stage allows you to empathize with the user and identify problems. Observations and insights are informed by thorough research. Findings are then reframed as problem statements or questions.
• Ideate: Ideation is the process of coming up with innovative ideas. The divergence of ideas involved with creative problem-solving is a major focus.
• Develop: In the development stage, ideas evolve into experiments and tests. Ideas converge and are explored through prototyping and open critique.
• Implement: Implementation involves continuing to test and experiment to refine the solution and encourage its adoption.

Creative problem-solving primarily operates in the ideate phase of design thinking but can be applied to others. This is because design thinking is an iterative process that moves between the stages as ideas are generated and pursued. This is normal and encouraged, as innovation requires exploring multiple ideas.

Creative Problem-Solving Tools

While there are many useful tools in the creative problem-solving process, here are three you should know:

Creating a Problem Story

One way to innovate is by creating a story about a problem to understand how it affects users and what solutions best fit their needs. Here are the steps you need to take to use this tool properly.

1. Identify a UDP

Create a problem story to identify the undesired phenomena (UDP). For example, consider a company that produces printers that overheat. In this case, the UDP is "our printers overheat."

2. Move Forward in Time

To move forward in time, ask: “Why is this a problem?” For example, minor damage could be one result of the machines overheating. In more extreme cases, printers may catch fire. Don't be afraid to create multiple problem stories if you think of more than one UDP.

3. Move Backward in Time

To move backward in time, ask: “What caused this UDP?” If you can't identify the root problem, think about what typically causes the UDP to occur. For the overheating printers, overuse could be a cause.

Following the three-step framework above helps illustrate a clear problem story:

• The printer is overused.
• The printer overheats.
• The printer breaks down.

You can extend the problem story in either direction if you think of additional cause-and-effect relationships.

4. Break the Chains

By this point, you’ll have multiple UDP storylines. Take two that are similar and focus on breaking the chains connecting them. This can be accomplished through inversion or neutralization.

• Inversion: Inversion changes the relationship between two UDPs so the cause is the same but the effect is the opposite. For example, if the UDP is "the more X happens, the more likely Y is to happen," inversion changes the equation to "the more X happens, the less likely Y is to happen." Using the printer example, inversion would consider: "What if the more a printer is used, the less likely it’s going to overheat?" Innovation requires an open mind. Just because a solution initially seems unlikely doesn't mean it can't be pursued further or spark additional ideas.
• Neutralization: Neutralization completely eliminates the cause-and-effect relationship between X and Y. This changes the above equation to "the more or less X happens has no effect on Y." In the case of the printers, neutralization would rephrase the relationship to "the more or less a printer is used has no effect on whether it overheats."

Even if creating a problem story doesn't provide a solution, it can offer useful context to users’ problems and additional ideas to be explored. Given that divergence is one of the fundamental practices of creative problem-solving, it’s a good idea to incorporate it into each tool you use.

Brainstorming

Brainstorming is a tool that can be highly effective when guided by the iterative qualities of the design thinking process. It involves openly discussing and debating ideas and topics in a group setting. This facilitates idea generation and exploration as different team members consider the same concept from multiple perspectives.

Hosting brainstorming sessions can result in problems, such as groupthink or social loafing. To combat this, leverage a three-step brainstorming method involving divergence and convergence :

• Have each group member come up with as many ideas as possible and write them down to ensure the brainstorming session is productive.
• Continue the divergence of ideas by collectively sharing and exploring each idea as a group. The goal is to create a setting where new ideas are inspired by open discussion.
• Begin the convergence of ideas by narrowing them down to a few explorable options. There’s no "right number of ideas." Don't be afraid to consider exploring all of them, as long as you have the resources to do so.

Alternate Worlds

The alternate worlds tool is an empathetic approach to creative problem-solving. It encourages you to consider how someone in another world would approach your situation.

For example, if you’re concerned that the printers you produce overheat and catch fire, consider how a different industry would approach the problem. How would an automotive expert solve it? How would a firefighter?

Be creative as you consider and research alternate worlds. The purpose is not to nail down a solution right away but to continue the ideation process through diverging and exploring ideas.

Continue Developing Your Skills

Whether you’re an entrepreneur, marketer, or business leader, learning the ropes of design thinking can be an effective way to build your skills and foster creativity and innovation in any setting.

If you're ready to develop your design thinking and creative problem-solving skills, explore Design Thinking and Innovation , one of our online entrepreneurship and innovation courses. If you aren't sure which course is the right fit, download our free course flowchart to determine which best aligns with your goals.

About the Author

25 Creative Thinking Examples

Creative thinking is a way of thinking that involves thinking out of the box to generate or, literally, create new and innovative ideas.

This form of thinking encompasses methods and techniques that facilitate idea generation and that diverge from conventional thought patterns. As such, it’s often used synonymously with divergent thinking .

Creative thinking tools range from brainstorming sessions and mind mapping to lateral thinking and visualization techniques. Each of these methods seeks to foster innovation and cultivate a culture of problem-solving beyond traditional boundaries.

Creative Thinking Examples

1. brainstorming.

Brainstorming is a technique for stimulating creative thoughts that involves idea generation in a group setting.

This method is designed to encourage team members to express their thoughts in a free-flowing, spur-of-the-moment manner, building upon each other’s ideas. One idea can spark another, creating a chain of insights.

Healthy brainstorming focuses on quantity over quality. The goal here isn’t just great ideas; it’s loads of ideas. Outstanding concepts often surface from a sea of suggestions.

As a result, criticism is off-limits during a brainstorming session. Every thought, no matter how outlandish, is warmly welcomed.

Brainstorming Example : A team might use a brainstorming session to generate potential solutions for a logistical issue. Off-the-wall suggestions might inspire realistic, efficient solutions.

2. Mind Mapping

Mind mapping is a graphical way to represent ideas and concepts, and their interrelationships, centering around a core subject.

Imagine it as a tree with many branches. The central idea questions the trunk, and the branches are the primary sub-ideas, following branches being the subdivisions, and so on.

Mind mapping’s visual approach helps to organize complex information, enabling efficient solution formations and decision making. It’s a powerful tool for note-taking, memory enhancement, and creative idea generation.

However, bear in mind, clarity and conciseness are key attitudes while crafting mind maps. Over-complication can muddle the simplicity of this creative thinking tool.

Mind Mapping Example : An entrepreneur may use a mind map to break down a business plan, visually representing areas like marketing, product development, and financial planning.

3. Analogical Thinking

Analogical thinking is the process of identifying a common similarity between two or more distinct objects or situations and using it to solve a problem at hand. Literally, you’re creating an analogy .

This method is like solving a puzzle piece by piece. The process involves matching different parts based on their similarities.

Analogical thinking allows people to apply familiar experiences to new, unfamiliar situations, which stimulates new ideas and insights.

However, a word of caution: overextending analogies can lead to incorrect conclusions, faulty heuristics, and fallacies. Make sure to keep the similarities and differences in perspective.

Analogical Thinking Example: A business facing budget allocation issues could use analogical thinking and look at how a household manages finances, utilizing that as a model for distributing the company’s resources.

4. Five Whys

The Five Whys technique is a problem-solving strategy that involves asking ‘Why’ five times, or as many times as needed, to identify and understand the underlying issue.

Envision peeling an onion. Each ‘Why’ removes a layer, exposing a deeper level of the problem.

This is a straightforward but effective method for coming up with new insights. It helps to avoid focusing on surface-level features and instead gets you down to the underlying root causes.

Five Whys Example: If a business is experiencing low revenues, asking “why” might reveal problems with marketing, which might lead to a lack of resources, and so on.

5. Three Ifs

The Three Ifs technique is about stimulating creativity through hypothetical ‘If’ scenarios.

Imagine what could happen if certain variables in the current scenario were altered. Postulate three ‘If’ statements, and explore possible outcomes, thereby developing fresh perspectives.

This technique fosters innovation and flexibility. It challenges people to break away from current limitations and imagine a different reality.

However, remember: not all solutions envisioned in hypothetical scenarios can be implemented in real life. Maintain a sense of realism.

Three Ifs Example: A product designer could use ‘If’ scenarios like ‘What if the product was half its size?’, ‘What if it doubled in functionality?’ or ‘What if it could be used in a totally different manner?’ to create innovative designs.

6. Blue Skies Thinking

Blue Skies Thinking is the act of thinking without any preconceived limits and boundaries.

It’s akin to daydreaming; there are no wrong answers. The sky’s the limit when it comes to ideation.

This technique facilitates out-of-the-box thinking and fosters radical innovation. With all constraints removed, truly transformative ideas can surface.

However, it’s critical to bear in mind: while this process provides great ideas, the real world’s feasibility and constraints need to be considered before implementation.

Blue Skies Thinking Example: In a startup brainstorming session for a new product design, Blue Skies Thinking would encourage participants to envision the most effective, cutting-edge product imaginable, without worrying about feasibility constraints like production cost or technology limitations initially.

7. Lateral Thinking

Lateral Thinking encourages unconventional approaches to problem-solving, often leading to innovative solutions.

Picture a maze; instead of going through it, lateral thinking will have you climb over it or bash through the walls.

By breaking free from traditional thinking patterns, lateral thinking facilitates the generation of creative solutions. It encourages you to look at problems from different perspectives.

Despite this, bear in mind: some lateral thinking ideas might seem ludicrous. It is essential to filter out the unrealistic ones while preserving the innovative spirit.

Lateral Thinking Example : An ad company facing difficulties catching consumer attention might use lateral thinking to come up with a unique, unexpected advertising strategy, straying from the typical marketing conventions to better engage viewers.

8. SCAMPER Technique

SCAMPER is a mnemonic that stands for Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Reverse. It is a strategic method used to spark creativity in exploring potential improvements for existing products or processes.

Imagine a clay model; you mold, shape, and carve it to improve or adapt it to your interests.

The SCAMPER technique stimulates a broad array of ideas for product or process innovation. It gives you a structured way to think about potential improvements.

Although this tool is highly efficient, ensure it doesn’t confine your creativity. Blend it with other thinking styles for best results.

SCAMPER Technique Example: If a technology company wanted to innovate their popular device, they could use the SCAMPER technique. They might Substitute certain features, Combine it with another device, Adapt it for new users, Modify the design, and so on.

9. Role Playing

Role-playing is a method wherein individuals take on different personas to gain a fresh perspective on a situation or problem.

Imagine wearing somebody else’s shoes. By temporarily adopting another person’s role, you can gain fresh insights and viewpoints.

Role-playing can lead to empathetic understanding, improved communication, and innovative thinking. It helps examine situations through an additional lens.

But remember, it’s crucial to remain respectful and sensitive when engaging in role-playing. Misrepresentation and stereotyping need to be avoided.

Role-Playing Example: A team could employ role-playing to better understand customer needs and perspectives, with different team members taking on roles such as the customer, salesperson, and customer service representative.

10. Reverse Thinking

Reverse thinking, also known as backward thinking, is a problem-solving technique that involves thinking in a counter-intuitive or opposite way.

Consider the process of reverse engineering. This methodology pursues a backward trail from a known solution, venturing to identify the question related to it.

Reverse thinking offers a fresh perspective, encouraging you to step away from conventional logic. But, remember to keep realistic limitations in mind.

Reverse Thinking Example: If a company is struggling to increase its customer base, it could use reverse thinking and ask, “How could we lose all our customers?” By addressing the issues that would push customers away, the company can work on preventing these scenarios, therefore retaining and acquiring more customers.

11. Counterfactual Reasoning

Counterfactual reasoning entails considering alternative versions of events that have already occurred in order to plan for the future or understand the past in a new way.

Imagine looking at history through a lens of “what could have been.” By altering the facts of a past situation in your mind and exploring outcomes, you can gain insightful perspectives.

This helps in honing decision-making skills and planning for future contingencies. However, avoid dwelling excessively on the past, which can prevent forward movement.

Counterfactual Reasoning Example : A project manager could practice counterfactual reasoning by imagining how a project might have unfolded if they had made different leadership decisions, helping them to learn lessons for future projects.

12. Six Thinking Hats

The Six Thinking Hats method, devised by Edward de Bono, involves examining situations from six distinct perspectives represented by six colored hats.

It’s like watching a play from various seats to get the complete picture. Each hat symbolizes a unique mindset – Red for feelings, White for facts, Green for creativity, Yellow for benefits, Black for drawbacks, and Blue for process control.

This technique facilitates holistic thinking, unearths blind spots, and promotes comprehensive understanding. Yet, make sure you are fully attentive to each perspective to reap maximum benefits.

Six Thinking Hats Example: In a meeting, a team might don the “Yellow Hat” to focus exclusively on the potential benefits of a new project, before switching to the “Black Hat” to consider potential problems or risks.

13. Storyboarding

Storyboarding is a technique that visually narrates your ideas, breaking them down into sequences.

Picture it as creating a comic strip. Each box is a scene, illustrating a part of the narrative. Through writing your storyboard, you can be creative and playful in your story-making process.

Storyboarding can showcase a concept’s flow and feasibility, pointing out any structural gaps. They’re typically employed in video production, website design, business strategy planning, and more. Always remember, clarity is the key quality in this tool.

Storyboarding Example: In developing a new software user interface, a design team might create a storyboard showing how a user would navigate through each feature, allowing them to better visualize and enhance the user experience.

14. Morphological Analysis

Morphological Analysis is a creative problem-solving technique that involves breaking down complex problems into simpler parts and exploring various combinations to generate a wide range of possible solutions.

Consider it as solving a puzzle, where each piece represents a different element of the problem. By examining each piece and reassembling them in novel configurations, you create a wealth of potential solutions.

This promotes a deep understanding of the involved elements, their interactions, and potential impacts. Remember to ensure each solution is realistic and feasible.

Morphological Analysis Example: A manufacturer could use this technique when designing a new bike, breaking down the bike into different parts (frame, tires, gears, etc.) and evaluating alternative options for each, aiming to create the optimal combination.

15. Daydreaming

Daydreaming is the process of letting your mind wander freely and imaginatively, which may lead to innovative ideas.

Imagine yourself lounging on a cotton cloud. Your mind roams, exploring novel ideas and possibilities. Far from being non-productive, daydreaming can provide a departure from habitual ways of thinking and foster creativity.

Though this technique nurtures creativity by exploring alternative realities, it’s imperative to balance it with action-oriented activities for practical implementation of these ideas.

Daydreaming Example: An author experiencing writer’s block may resort to daydreaming, allowing their mind to roam freely through different scenarios and characters, eventually unearthing a breakthrough thought for their narrative.

16. Doodling and Sketching

Doodling and sketching involve spontaneously creating drawings or diagrams, often while brainstorming or contemplating ideas.

Imagine your thoughts flowing onto paper through the strokes of a pen. These spontaneous drawings can capture complex ideas and concepts in simple, visual forms.

These methods can provide a creative outlet, facilitating the synthesis and assimilation of new information. Nonetheless, do ensure the essence of ideas is not lost in the excitement of the doodling process.

Doodling and Sketching Example : A teacher might doodle while brainstorming lesson plans, using sketches to visually organize concepts and highlight connections between different topics.

17. Metaphorical Thinking

Metaphorical thinking involves understanding one concept in terms of another, providing novel insights and perspectives.

Picture metaphors as bridges, joining together seemingly unrelated concepts by illuminating their shared characteristics.

This technique fuels creativity by breaking traditional thought patterns and fostering the exploration of new connections. However, it’s important to choose metaphors that are relevant and appropriate to the situation to avoid confusion or misinterpretation.

Metaphorical Thinking Example: A coach could liken a sports team to a symphony orchestra, stressing each team member’s distinct role yet highlighting the importance of harmonious cooperation for success.

18. Cross-Pollination (merging ideas from different sources)

Cross-Pollination involves combining elements or ideas from different fields, disciplines or sources, leading to innovation and fresh perspectives.

Think of it as creating a fusion cuisine. You’re mixing ingredients from diverse culinary cultures to create a unique dining experience.

This method stimulates comprehensive thinking, bringing together heterogeneous viewpoints, fostering innovation, and combating tunnel vision. However, take care to integrate ideas in a way that maintains their original essence and value.

Cross-Pollination Example: A graphic designer might merge elements from architectural structures and natural landscapes to produce a unique piece of art with an interesting interplay of the natural and built environment.

19. Incubation (taking a break and letting the subconscious work)

Incubation in creativity involves giving your subconscious mind time to process and develop ideas without conscious effort.

Picture it as planting a seed and giving it time to grow. You’ve sown the idea in your mind, now let it mature and flourish.

Incubation allows for ideas to grow in depth and expansion. It also fosters connections between otherwise unrelated ideas. Remember, good thinking is often a blend of conscious effort and letting your mind wander.

Incubation Example: An advertising copywriter faced with a challenging campaign might step away from their desk to take a walk, coffee break, or even sleep on it, allowing their subconscious to generate fresh insights and connections.

20. Challenging Assumptions

Challenging assumptions involves questioning and testing the accepted beliefs, norms, or practices that constraint creative thinking.

Think of it as a detective examining every piece of evidence before drawing conclusions. It’s stepping back, reevaluating the status quo , and asking if there’s a better way.

This forces you to adopt a fresh perspective, often leading to more innovative and sustainable solutions. However, it’s important to challenge assumptions responsibly to avoid fostering an environment of contentious communication.

Challenging Assumptions Example : In business, a manager might challenge the assumption that employees must work nine-to-five hours, leading to the implementation of flexible scheduling that could increase productivity and job satisfaction.

21. Journaling

Journaling involves recording ideas, thoughts, and experiences in a personal or professional diary.

Imagine pouring your thoughts into a river of words. The act of journaling allows you to reflect on your ideas and emotions.

Journaling fosters clarity, helps you trace thought patterns, sparks creativity, and allows for emotional expression. However, remain mindful, strike a balance between personal reflection and incorporating constructive feedback from others.

Journaling Example: An entrepreneur might keep a journal of their experiences while founding a start-up, detailing the challenges, triumphs, and ideas, providing critical insights for future ventures.

22. Meditation and Mindfulness

Meditation and Mindfulness involve focusing your concentration and calming the mind to foster clarity and enhance the creative process.

Imagine a serene pond, undisturbed, reflecting everything with clarity. Just as the still pond renders clear reflections, a tranquil mind gives rise to clear thinking.

By reducing stress and enhancing focus, these techniques can increase receptivity to new ideas. However, remember to balance introspective practices like these with active problem solving and decision making.

Meditation and Mindfulness Example: A scriptwriter facing creative block might engage in mindfulness exercises, such as focusing on the breath or sensations, which could clear the mind and unblock the flow of creativity.

23. Dream Analysis

Dream analysis is a method of exploring the unconscious mind and its influence on our thoughts, using our dreams as the main source of information.

Think of it as diving into a world painted by your subconscious. By examining the elements of your dream, you can uncover surprising insights that aid the problem-solving process and enhance your creativity.

Dreams can offer a wealth of creative material and novel perspectives. However, it’s important to interpret them wisely, using them as a guide rather than a definitive answer.

Dream Analysis Example: A fashion designer might base a new clothing line on the extravagant garments and environments depicted in a dream, providing a unique inspiration for their collection.

24. SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats)

SWOT Analysis, used typically in strategic planning, is a logical framework that assists organizations in identifying their Strengths, Weaknesses, Opportunities, and Threats.

Imagine it as a compass, pointing you in the direction of suitable strategy. It helps in understanding your capabilities and surroundings, thus smoothening the strategy navigation.

The SWOT Analysis enhances decision-making by providing a comprehensive assessment of a situation. However, be on the lookout for biases that may influence the accuracy of your analysis.

SWOT Analysis Example : A restaurant manager might conduct a SWOT analysis to identify strengths such as excellent service, weaknesses like an outdated menu, opportunities including a booming local food scene, and threats such as increasing competition.

25. Visualization (using visuals to spark creativity)

Visual Thinking involves using images, diagrams, or visual metaphors to understand concepts and express ideas more effectively.

Imagine translating thoughts into doodles or diagrams on a whiteboard. By moving away from verbal communication and using visuals, you can communicate complicated data more compellingly.

Visual thinking fosters comprehensible presentations and stimulates creativity. However, ensure visuals are accessible and do not limit interpretation breadth.

Visual Thinking Example: A project team going through the project planning phase might use visual thinking to graphically represent timelines, dependencies, and milestones, ensuring clearer understanding and better engagement.

Employing creative thinking can lead to novel insights, innovative solutions, and improved decision-making. Sourcing from a wide range of disciplines, creative thinking methodologies encourage multifaceted perspectives, leading to enhanced effectiveness in addressing complex problems.

In an increasingly competitive world, the ability to think creatively is more critical than ever. It enables individuals to navigate the complexities of modern life and businesses to stay relevant in an evolving marketplace.

Chris Drew (PhD)

Dr. Chris Drew is the founder of the Helpful Professor. He holds a PhD in education and has published over 20 articles in scholarly journals. He is the former editor of the Journal of Learning Development in Higher Education. [Image Descriptor: Photo of Chris]

• Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd/ 44 Maslow’s Hierarchy of Needs Examples
• Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd/ Bronfenbrenner's Ecological Systems Theory (Pros & Cons)
• Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd/ Social Exchange Theory: Definition and Examples
• Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd/ 10 Cognitive Dissonance Examples

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Article • 10 min read

Creative Problem Solving

Finding innovative solutions to challenges.

By the Mind Tools Content Team

Imagine that you're vacuuming your house in a hurry because you've got friends coming over. Frustratingly, you're working hard but you're not getting very far. You kneel down, open up the vacuum cleaner, and pull out the bag. In a cloud of dust, you realize that it's full... again. Coughing, you empty it and wonder why vacuum cleaners with bags still exist!

James Dyson, inventor and founder of Dyson® vacuum cleaners, had exactly the same problem, and he used creative problem solving to find the answer. While many companies focused on developing a better vacuum cleaner filter, he realized that he had to think differently and find a more creative solution. So, he devised a revolutionary way to separate the dirt from the air, and invented the world's first bagless vacuum cleaner. [1]

Creative problem solving (CPS) is a way of solving problems or identifying opportunities when conventional thinking has failed. It encourages you to find fresh perspectives and come up with innovative solutions, so that you can formulate a plan to overcome obstacles and reach your goals.

In this article, we'll explore what CPS is, and we'll look at its key principles. We'll also provide a model that you can use to generate creative solutions.

About Creative Problem Solving

Alex Osborn, founder of the Creative Education Foundation, first developed creative problem solving in the 1940s, along with the term "brainstorming." And, together with Sid Parnes, he developed the Osborn-Parnes Creative Problem Solving Process. Despite its age, this model remains a valuable approach to problem solving. [2]

The early Osborn-Parnes model inspired a number of other tools. One of these is the 2011 CPS Learner's Model, also from the Creative Education Foundation, developed by Dr Gerard J. Puccio, Marie Mance, and co-workers. In this article, we'll use this modern four-step model to explore how you can use CPS to generate innovative, effective solutions.

Why Use Creative Problem Solving?

Dealing with obstacles and challenges is a regular part of working life, and overcoming them isn't always easy. To improve your products, services, communications, and interpersonal skills, and for you and your organization to excel, you need to encourage creative thinking and find innovative solutions that work.

CPS asks you to separate your "divergent" and "convergent" thinking as a way to do this. Divergent thinking is the process of generating lots of potential solutions and possibilities, otherwise known as brainstorming. And convergent thinking involves evaluating those options and choosing the most promising one. Often, we use a combination of the two to develop new ideas or solutions. However, using them simultaneously can result in unbalanced or biased decisions, and can stifle idea generation.

For more on divergent and convergent thinking, and for a useful diagram, see the book "Facilitator's Guide to Participatory Decision-Making." [3]

Core Principles of Creative Problem Solving

CPS has four core principles. Let's explore each one in more detail:

• Divergent and convergent thinking must be balanced. The key to creativity is learning how to identify and balance divergent and convergent thinking (done separately), and knowing when to practice each one.
• Ask problems as questions. When you rephrase problems and challenges as open-ended questions with multiple possibilities, it's easier to come up with solutions. Asking these types of questions generates lots of rich information, while asking closed questions tends to elicit short answers, such as confirmations or disagreements. Problem statements tend to generate limited responses, or none at all.
• Defer or suspend judgment. As Alex Osborn learned from his work on brainstorming, judging solutions early on tends to shut down idea generation. Instead, there's an appropriate and necessary time to judge ideas during the convergence stage.
• Focus on "Yes, and," rather than "No, but." Language matters when you're generating information and ideas. "Yes, and" encourages people to expand their thoughts, which is necessary during certain stages of CPS. Using the word "but" – preceded by "yes" or "no" – ends conversation, and often negates what's come before it.

How to Use the Tool

Let's explore how you can use each of the four steps of the CPS Learner's Model (shown in figure 1, below) to generate innovative ideas and solutions.

Figure 1 – CPS Learner's Model

Explore the Vision

Identify your goal, desire or challenge. This is a crucial first step because it's easy to assume, incorrectly, that you know what the problem is. However, you may have missed something or have failed to understand the issue fully, and defining your objective can provide clarity. Read our article, 5 Whys , for more on getting to the root of a problem quickly.

Gather Data

Once you've identified and understood the problem, you can collect information about it and develop a clear understanding of it. Make a note of details such as who and what is involved, all the relevant facts, and everyone's feelings and opinions.

Formulate Questions

When you've increased your awareness of the challenge or problem you've identified, ask questions that will generate solutions. Think about the obstacles you might face and the opportunities they could present.

Explore Ideas

Generate ideas that answer the challenge questions you identified in step 1. It can be tempting to consider solutions that you've tried before, as our minds tend to return to habitual thinking patterns that stop us from producing new ideas. However, this is a chance to use your creativity .

Brainstorming and Mind Maps are great ways to explore ideas during this divergent stage of CPS. And our articles, Encouraging Team Creativity , Problem Solving , Rolestorming , Hurson's Productive Thinking Model , and The Four-Step Innovation Process , can also help boost your creativity.

See our Brainstorming resources within our Creativity section for more on this.

Formulate Solutions

This is the convergent stage of CPS, where you begin to focus on evaluating all of your possible options and come up with solutions. Analyze whether potential solutions meet your needs and criteria, and decide whether you can implement them successfully. Next, consider how you can strengthen them and determine which ones are the best "fit." Our articles, Critical Thinking and ORAPAPA , are useful here.

4. Implement

Formulate a plan.

Once you've chosen the best solution, it's time to develop a plan of action. Start by identifying resources and actions that will allow you to implement your chosen solution. Next, communicate your plan and make sure that everyone involved understands and accepts it.

There have been many adaptations of CPS since its inception, because nobody owns the idea.

For example, Scott Isaksen and Donald Treffinger formed The Creative Problem Solving Group Inc . and the Center for Creative Learning , and their model has evolved over many versions. Blair Miller, Jonathan Vehar and Roger L. Firestien also created their own version, and Dr Gerard J. Puccio, Mary C. Murdock, and Marie Mance developed CPS: The Thinking Skills Model. [4] Tim Hurson created The Productive Thinking Model , and Paul Reali developed CPS: Competencies Model. [5]

Sid Parnes continued to adapt the CPS model by adding concepts such as imagery and visualization , and he founded the Creative Studies Project to teach CPS. For more information on the evolution and development of the CPS process, see Creative Problem Solving Version 6.1 by Donald J. Treffinger, Scott G. Isaksen, and K. Brian Dorval. [6]

Creative Problem Solving (CPS) Infographic

See our infographic on Creative Problem Solving .

Creative problem solving (CPS) is a way of using your creativity to develop new ideas and solutions to problems. The process is based on separating divergent and convergent thinking styles, so that you can focus your mind on creating at the first stage, and then evaluating at the second stage.

There have been many adaptations of the original Osborn-Parnes model, but they all involve a clear structure of identifying the problem, generating new ideas, evaluating the options, and then formulating a plan for successful implementation.

[1] Entrepreneur (2012). James Dyson on Using Failure to Drive Success [online]. Available here . [Accessed May 27, 2022.]

[2] Creative Education Foundation (2015). The CPS Process [online]. Available here . [Accessed May 26, 2022.]

[3] Kaner, S. et al. (2014). 'Facilitator′s Guide to Participatory Decision–Making,' San Francisco: Jossey-Bass.

[4] Puccio, G., Mance, M., and Murdock, M. (2011). 'Creative Leadership: Skils That Drive Change' (2nd Ed.), Thousand Oaks, CA: Sage.

[5] OmniSkills (2013). Creative Problem Solving [online]. Available here . [Accessed May 26, 2022].

[6] Treffinger, G., Isaksen, S., and Dorval, B. (2010). Creative Problem Solving (CPS Version 6.1). Center for Creative Learning, Inc. & Creative Problem Solving Group, Inc. Available here .

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How to improve your creative skills for effective problem-solving

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What’s creative thinking?

Creative thinking versus critical thinking

Creative thinking skills

How to develop creative thinking skills

4 creative thinking examples to include on your resume

Sharpen your creativity

Creative thinking is the key to unlocking innovation and problem-solving excellence. 

In the whirlwind of everyday professional challenges, we’ve all encountered moments when fresh ideas feel elusive. If you’ve found yourself struggling to inspire your team or spinning out during a brainstorming session , it may be a sign you need to develop your creative skills. Plus, creative problem solving looks excellent on a resume .

As a leader or team member, your ability to think outside the box can ignite a spark of ingenuity that propels your team to new heights. Fan the flames of growth and learn how to improve your creative thinking (and highlight your new skills in your next job application).

What’s creative thinking? 

Creative thinking is the dynamic process of transforming your ideas into actions. The skillset equips you to think differently and approach challenges from innovative angles.

At its core, creative thinking empowers you to break free from the constraints of the status quo and dream up fresh, original ideas. It breathes life into your decisions, encouraging you to embrace your imaginative instincts. 

By daring to challenge traditional approaches, your creativity opens doors to uncharted innovations and groundbreaking solutions.

Creative thinking versus critical thinking 

Although creative and critical thinking are both used in problem-solving , the two skills are marked by key differences. 

Creative thinking is the catalyst for generating innovative ideas and crafting novel approaches to the challenges around them. With an open mind and a wild imagination, creative thinkers produce and explore unconventional solutions to the problems that stand in their way.

Critical thinking analyzes available information with an unbiased and rational approach. It involves questioning perceptions, ensuring that decisions are devoid of bias and reasoning remains grounded in sound judgment. 

Creative thinking skills 

When you look at creative thinking as a set of particular abilities, it becomes easier to develop and perfect. These creative skill examples can help you thrive inside and outside of the workplace:

1. Open-mindedness

When you’re open-minded, you can readily adapt to new information and look for fresh problem-solving approaches. You’re receptive to the opinions and ideas of others because you view them as constructive rather than criticizing . This openness also encourages you to freely share your creative ideas without fearing judgement.

2. Curiosity

You might find that you tap into creative potential the most when you’re challenging convention and posing new ways of thinking. Analyzing processes and asking yourself how you can improve them is an exciting way to make more efficient systems.

Whether you’re new to a job or have worked at the company for years, you may wonder why procedures are what they are — lean into this curiosity to develop new and better ways to work. 

3. Ability to brainstorm

There are numerous ways to solve a problem, and brainstorming helps to get them onto paper so you can weigh their pros and cons. This way of lateral thinking encourages you to view solutions as multifaceted rather than a single, straightforward answer.

4. Experimentation

Creative people experiment with various ways of solving a problem before deciding on the best way to take action. Emulate this mindset in your projects and tasks. For instance, if you work in web design, you might try several page layouts before deciding on a final visual identity for your client.

5. Networking

Speaking with people from different professional backgrounds is an excellent way to stimulate creative thinking and develop new perspectives. When you network with professionals with diverse skill sets and experiences, they might influence you to look at the world differently or suggest an innovative way to tackle a problem.

6. Observation

It’s important to know when to take the backseat and listen in. Observing how others tackle complex issues might inspire you to make changes within your team. Always keep an eye out for opportunities to learn from more experienced peers and innovative colleagues.

7. Organization

Although some individuals claim to thrive in clutter, keeping your work organized creates an environment where you can work freely without distraction. This involves keeping your workspace tidy, creating clear to-do lists, and using visual maps to express your plans and processes.

8. Communication

Proper communication empowers you to share valuable insight and ideas with your teammates. You need strong verbal and written skills to pitch and describe your thoughts and actively listen to others’ feedback and advice.

9. Analysis

Before you can dream up a creative approach to an obstacle, you must fully understand the problem at hand. Without proper analysis, your solution may contain flaws, or you could miss important details of your problem. Practice sifting through every detail of the issue and pinpointing the causes. 

10. Problem-solving

No matter your industry, problem-solving is always a valuable skill. Consider how to tackle a problem without asking the advice of others to see what creative solutions arise. This way, you can see what inventive ideas you can come up with before external opinions influence you.

Although some of your coworkers may seem to have a natural talent for creativity and creative thinking, it’s a skill anyone can develop and improve. Here are seven ways to advance your innovative problem-solving:

Reading is an effective way to exercise your mind, increase your vocabulary, and expose yourself to new ways of thinking. Whether your book is on a problem you’re facing at work or a new and exciting subject, reading is an excellent opportunity to learn. That’s right: simply cracking open a book can help you grow . 

Keep a notepad nearby and write down thoughts and ideas as they arise. Writing helps you to process information, and you can revisit your musing whenever you need to get your creative juices flowing. If you’ve never tried journaling before, it’s an excellent way to process your thoughts and feelings in a safe and private space. 

3. Exercise

Exercising improves your sleep and ability to cope with stress, making it easier to stay alert and contribute fresh ideas at work. 

4. Listen to music

Music can affect your mood and place you in the mindset to solve problems. If you’re struggling with creative writing or creating a visual piece of work, listening to music could push you toward expressing yourself more meaningfully. 

5. Ask for feedback

Collaboration and teamwork are key when developing creative solutions in the workplace. You can ask teammates or superiors for feedback on your ideas to gain insight into potential flaws in your reasoning and streamline your solutions.

6. Find a mentor or coach

Having an experienced person to bounce ideas off is a catalyst for creativity. A mentor or coach who’s dealt with similar obstacles can provide insight into what worked and what didn’t, saving you valuable brainstorming time. 

7. Change your approach

If you’ve been approaching your tasks the same way, adjusting your processes may bring a fresh perspective and stimulate change. Ask yourself why you tackle work from a similar angle each time and consider more creative ways to conduct your day-to-day operations.

4 creative thinking examples to include on your resume 

Employers want to add creative people to their teams because solving problems takes a lot of ingenuity. Use these four examples and bullet points for inspiration when listing creative thinking skills on your resume.

On a graphic designer’s resume:

• Collaborated on rebranding [company’s] visual identity and social media content strategy
• Developed unique and innovative branding material for [company A] , [company B] , and [company C]

On a copywriter’s resume:

• Revised [company’s] website and blog content to be more engaging, exciting, and SEO-focused
• Contributed original and innovative articles on [topic] to [publication A] and [publication B]

On a public relations specialist’s resume:

• Increased [company’s] brand awareness by planning [event] to launch [product]
• Collaborated with [brand] on [product’s] creative marketing strategy to reach a wider audience

On a teacher’s resume:

• Developed a novel approach to teaching [subject or class] to students with various learning styles and needs
• Introduced [extracurricular] , the first of its kind in [the school board] , to engage students in [activity]

Sharpen your creativity 

Critical and creative thinking broaden your perspective and allow you to devise unique solutions to everyday problems. You can develop your creative skills by changing your environment, learning from others, and adjusting your approach to work. 

Regardless of how you choose to spark creativity at work, don’t be afraid to step outside your comfort zone and confidently contribute your ideas. You never know — you might just come up with the next big company innovation.

Cultivate your creativity

Foster creativity and continuous learning with guidance from our certified Coaches.

Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

How to develop critical thinking skills

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What is creative problem-solving?

Table of Contents

An introduction to creative problem-solving.

Creative problem-solving is an essential skill that goes beyond basic brainstorming . It entails a holistic approach to challenges, melding logical processes with imaginative techniques to conceive innovative solutions. As our world becomes increasingly complex and interconnected, the ability to think creatively and solve problems with fresh perspectives becomes invaluable for individuals, businesses, and communities alike.

Importance of divergent and convergent thinking

At the heart of creative problem-solving lies the balance between divergent and convergent thinking. Divergent thinking encourages free-flowing, unrestricted ideation, leading to a plethora of potential solutions. Convergent thinking, on the other hand, is about narrowing down those options to find the most viable solution. This dual approach ensures both breadth and depth in the problem-solving process.

Emphasis on collaboration and diverse perspectives

No single perspective has a monopoly on insight. Collaborating with individuals from different backgrounds, experiences, and areas of expertise offers a richer tapestry of ideas. Embracing diverse perspectives not only broadens the pool of solutions but also ensures more holistic and well-rounded outcomes.

Nurturing a risk-taking and experimental mindset

The fear of failure can be the most significant barrier to any undertaking. It's essential to foster an environment where risk-taking and experimentation are celebrated. This involves viewing failures not as setbacks but as invaluable learning experiences that pave the way for eventual success.

The role of intuition and lateral thinking

Sometimes, the path to a solution is not linear. Lateral thinking and intuition allow for making connections between seemingly unrelated elements. These 'eureka' moments often lead to breakthrough solutions that conventional methods might overlook.

Stages of the creative problem-solving process

The creative problem-solving process is typically broken down into several stages. Each stage plays a crucial role in understanding, addressing, and resolving challenges in innovative ways.

Clarifying: Understanding the real problem or challenge

Before diving into solutions, one must first understand the problem at its core. This involves asking probing questions, gathering data, and viewing the challenge from various angles. A clear comprehension of the problem ensures that effort and resources are channeled correctly.

Ideating: Generating diverse and multiple solutions

Once the problem is clarified, the focus shifts to generating as many solutions as possible. This stage champions quantity over quality, as the aim is to explore the breadth of possibilities without immediately passing judgment.

Developing: Refining and honing promising solutions

With a list of potential solutions in hand, it's time to refine and develop the most promising ones. This involves evaluating each idea's feasibility, potential impact, and any associated risks, then enhancing or combining solutions to maximize effectiveness.

Implementing: Acting on the best solutions

Once a solution has been honed, it's time to put it into action. This involves planning, allocating resources, and monitoring the results to ensure the solution is effectively addressing the problem.

Techniques for creative problem-solving

Solving complex problems in a fresh way can be a daunting task to start on. Here are a few techniques that can help kickstart the process:

Brainstorming

Brainstorming is a widely-used technique that involves generating as many ideas as possible within a set timeframe. Variants like brainwriting (where ideas are written down rather than spoken) and reverse brainstorming (thinking of ways to cause the problem) can offer fresh perspectives and ensure broader participation.

Mind mapping

Mind mapping is a visual tool that helps structure information, making connections between disparate pieces of data. It is particularly useful in organizing thoughts, visualizing relationships, and ensuring a comprehensive approach to a problem.

SCAMPER technique

SCAMPER stands for Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Reverse. This technique prompts individuals to look at existing products, services, or processes in new ways, leading to innovative solutions.

Benefits of creative problem-solving

Creative problem-solving offers numerous benefits, both at the individual and organizational levels. Some of the most prominent advantages include:

Finding novel solutions to old problems

Traditional problems that have resisted conventional solutions often succumb to creative approaches. By looking at challenges from fresh angles and blending different techniques, we can unlock novel solutions previously deemed impossible.

Enhanced adaptability in changing environments

In our rapidly evolving world, the ability to adapt is critical. Creative problem-solving equips individuals and organizations with the agility to pivot and adapt to changing circumstances, ensuring resilience and longevity.

Building collaborative and innovative teams

Teams that embrace creative problem-solving tend to be more collaborative and innovative. They value diversity of thought, are open to experimentation, and are more likely to challenge the status quo, leading to groundbreaking results.

Fostering a culture of continuous learning and improvement

Creative problem-solving is not just about finding solutions; it's also about continuous learning and improvement. By encouraging an environment of curiosity and exploration, organizations can ensure that they are always at the cutting edge, ready to tackle future challenges head-on.

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Creative Problem-Solving Approach: Skills, Framework, 3 Real-life Examples

What is creative problem-solving, creative problem-solving framework, 3 real-life examples of creative problem solving:, skills to develop for creative problem-solving.

Other Related Blogs

• Finding a new solution for a recurring issue at work
• Generating new marketing ideas for an upcoming product launch
• Coming up with unique ways to engage employees during meetings 

• Identifying the Real Problem : Imagine you wake up to a cold shower. The obvious problem? No hot water! But before you start dismantling the showerhead, take a step back. Is it a faulty heating element, a low thermostat setting, or a bigger issue with the building’s plumbing? This initial step is crucial. Ask yourself questions like “What are the symptoms?” and “When did this problem start?”. In our shower scenario, identifying the root cause (a faulty heating element) saves you time and unnecessary tinkering.
• Generating Wild Ideas : Now, it’s time to unleash your creativity! Remember that brainstorming session in school where every idea, no matter how wacky, was welcome? That’s the spirit! Back to our chilly shower situation, ideas might include: boiling water on the stove for a makeshift bath (not ideal!), calling the landlord for repairs (the most likely solution!), or – if you’re feeling adventurous – installing a solar water heater (hey, it could work!).
• Evaluating Ideas: Okay, so you have a list of ideas, from the practical to the downright peculiar. Here comes the filter. Evaluate each idea based on realistic criteria. For the shower scenario, fixing the heating element is likely the most feasible and impactful solution. While a solar water heater might be innovative, the cost and practicality might not make it the best choice at this moment.
• From Idea to Action Plan: We’ve identified the best course of action (fixing the heating element). Now, it’s time to develop a concrete solution. This might involve calling a plumber, gathering the necessary tools, or researching DIY repair tutorials (if you’re handy!). The key is to create a clear plan that addresses the problem directly.
• Putting Your Solution to the Test : The plan is in place, it’s time to implement! In our case, this means calling the plumber and getting that heating element fixed. Once the repair is done, take a celebratory hot shower! But remember, even the best plans can have hiccups. If the hot water issue persists, you might need to re-evaluate your initial diagnosis or call the plumber back for further troubleshooting.
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• Netflix:  The company revolutionized how we watch TV shows and movies. However, when the company started, it faced a big challenge – getting people to watch their content when they were not a well-known brand. Instead of relying on traditional advertising, Netflix used creative problem-solving to develop a unique solution. They created an algorithm recommending TV shows and movies based on a user’s viewing history, leading to a highly personalized viewing experience. This recommendation engine became a critical factor in the company’s success, helping them attract and retain customers.
• NASA:  NASA had to devise an instant solution to save the Apollo 13 mission and their team. Their spacecraft was damaged, and they needed a solution to bring their astronauts safely back to Earth. The team fitted a square CO2 filter into a round hole using available materials on the spacecraft; the team used creative problem-solving to develop this approach. This innovative solution allowed the astronauts to return safely to Earth and set this incident as a classic creative solving example.
• IKEA:  IKEA makes stylish and affordable furniture and is a well-versed company. However, they faced significant challenges entering the Japanese market. Japanese apartments are comparatively smaller than the rest of the world, so the regular product range was irrelevant to Japanese customers. So, IKEA used creative problem-solving to develop a solution appealing to the Japanese market. They launched a variety of products specially created for smaller spaces that are easy to assemble and disassemble—they also introduced a range of futons designed to look like beds, appealing to Japanese customers who prefer sleeping on the floor. This innovative and creative approach helped IKEA successfully enter the Japanese market.

• Flexibility:  Being able to adapt to changing circumstances and consider multiple perspectives.
• Open-mindedness:  Being open to new ideas and willing to challenge assumptions.
• Curiosity:  Seek more information by questioning and better understanding the problem.
• Persistence:  If a solution does not work, apply another solution, but continue until the problem is solved.
• Divergent thinking:  Generating multiple ideas and exploring different possibilities.
• Convergent thinking:  Evaluating and selecting the best ideas based on specific criteria.
• Visualization:  Using mental imagery to explore solutions and ideas.
• Collaboration:  Working with others to combine different perspectives and knowledge.
• Risk-taking:  Being willing to take calculated risks and try new approaches.
• Innovation:  Combining ideas and approaches in novel ways to create new solutions.

Evaluate your problem-solving skills for free now

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26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

• Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
• Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
• Tailor your interview answer with the specific skills and qualifications outlined in the job description.
• Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

• Critical thinking
• Analytical skills
• Decision making
• Research skills
• Technical skills
• Communication skills
• Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

• 3 Answers to “How Do You Handle Stress?”
• How to Answer “How Do You Handle Conflict?” (Interview Question)
• Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

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Summary. Creative thinking soft skills can take you far in your career, regardless of your field, and you should be sure to include them in your resume and cover letter when relevant.

Being able to evaluate your work and unexpected circumstances through a unique perspective can aid in your problem-solving skills and overall performance.

Creative thinking skills are sought after by hiring managers because they want to create a team of original and analytical thinkers who aspire for innovation.

Whether or not you feel like an extremely creative person, this is a skill you can hone in on and develop. Maybe you can’t produce a realistic portrait with paint on paper, but you can definitely master the conceptual steps an artist used to get there. This can be very useful in your professional life.

Key Takeaways:

Creative thinking requires you to think in ways that go beyond the status quo.

Creative thinking skills are highly sought after in the workplace because they help with problem solving.

Examples of creative thinking include being reflective, keeping an open mind, and analyzing a situation from all angles.

Collaboration and asking questions are great ways to increase your creativity.

There are many great jobs for creative minds, including marketing, writing, and graphic design.

What Is Creative Thinking?

Examples of creative thinking skills, tips to encourage creativity, how to think creatively, professions that require strong creative thinking skills, how to highlight your creative thinking skills, creative thinking skills faqs, final thoughts.

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Creative thinking means different things for varying people and professions. Its definition can be as broad as thoughts themselves. In the workplace, creative thinking really boils down to its impact on your productivity and ability to solve challenges.

For example, you could work in an administrative position and come up with a brilliant new filing system that saves employees half the time. This end goal of productivity is your masterpiece, and you did a lot of critical creative thinking to arrive at it.

As you can probably imagine, this type of creativity can be very helpful with efficiency and tasks in the workforce. Creative thinking is also valuable to employers because it’s this type of unorthodox mindset that inspires innovation .

Creative thinking skills aren’t limited to one specific quality for success. Creativity is a culmination of many qualities and behaviors that you can always improve on with practice. Some skills in creative thinking may be a breeze to you, while others could use some refinement.

Problem-Solving. A big part of using your creative thinking skills productively in your career is creating solutions to arising or nagging problems. In the face of issues at work, a creative thinker’s mind jumps to new methods of resolution. Employers seek job applicants with these proven problem-solving abilities because they want to bring this energy to their company. When issues present themselves, supervisors need to count on their team to handle it effectively and perhaps even turn a problem into a positive situation.

Examples of Problem-Solving Skills Include:

Communication

Analytical thinking

Brainstorming

Prioritization

Coordination

Time-management

Interpersonal abilities

Analytical Thinking. Analytical thinking and problem-solving abilities are often thought of as the same thing. In reality, analytical thinking is a mechanism that helps solve complex problems, but they are not one and the same. Analytical thinking refers to your ability to observe, logically evaluate, and come to a conclusion about anything. In the context of your job, this will often be about solving problems. Analytical thinking is a key component of professional creativity because it’s a process that allows you to channel ideas practically.

Analytical Thinking Skills Include:

Data interpretation

Decision-making

Openness. Creative thinking skills evolve from having an open mind to all possibilities. After all, reducing your openness to new ideas only limits your possibility of stumbling on a great one. Open-mindedness can also mean that you aren’t opposed to straying from traditional business methods. Doing things in a new way can result in improvement from the past.

Open-Mindedness Involves:

Flexibility

Willingness to learn

Critical-thinking

Receptiveness to other’s ideas and new information

Availability for discussion

Collaboration

Commitment. Even if you’re a creatively inclined person, simply thinking creative thoughts doesn’t automatically make you a better employee. For creative thinking to be useful, there must be a commitment to the plan of action. Without solid commitment and effort, a good idea is simply that.

Commitment to an Idea Involves:

In-depth research

Analyzing findings

Creating a detailed plan

Delegating tasks in a leadership position

Discussion with your team

Reviewing performance for strengths and weakness

Listening and Discussion Skills. Being part of an organization means that you consider the input of your team before moving forward with a plan. Being able to accept opinions and be open to a discussion about your new ideas is crucial in making them work on a team. Ask questions and take in their response. Listening to your co-workers and supervisors’ comments may even improve upon your proposal.

Listening and Discussion Skills Involve:

Eye contact

Paying attention to non-verbal communication (posture, smiling, etc.)

Asking questions

Clarifying concerns

Summarizing and repeating key discussion points

Following-up

Noticing Patterns. Many creative thinkers devise useful solutions by noticing patterns within the workplace. Making connections between seemingly unrelated things can create drastic progression. The ability to perceive and use patterns can help you with formulating unique solutions to complex problems.

Reflection. As with any professional project, after putting your idea and plans into action, you must take time to reflect on it. Possessing reflection skills means that you’re able to give yourself feedback, and consider the work you’ve done constructively. This involves both acknowledging what parts of your plan worked well, and which didn’t live up to expectation. Reflection is an important piece of creative thinking because it allows you to take what you’ve learned onto the next project and do an even better job.

Reflection Involves:

Self-Awareness

Acknowledging achievements

Considering why mistakes happened

Asking for co-worker feedback

Conducting further research

Planning for the future

Creative thinking skills can be improved upon with a little effort if you feel your abilities are lacking in this area. Consider the following tips to upgrade your creativity and advance your work performance.

Participate in online courses. The internet is a vast place, and within it are a bounty of free courses to help you refine skills in many areas. You can find free-to-cheap classes to develop your creative thinking broadly or in your niche.

Possible Online Courses to Encourage Creativity Include:

Creative Problem-Solving

Creative Thinking Techniques and Tools for Success

Ignite Everyday Creativity

Creativity and Innovation for Business

Unlock Your Creative Identity

Collaborate with others. One fantastic way to boost your own creativity is by turning to the people around you for inspiration. Engage in thought-provoking conversation often. Some of the world’s greatest philosophies and innovations were sprung from an influential conversation. Your friends, co-workers, and even strangers can get your creativity flowing when you’re at a loss individually.

Enjoy your work. Working towards a goal you’re passionate about in an environment you enjoy encourages creative thinking. When you care about your work, you’re going to be thinking about it a lot more than if you didn’t. This time spent reflecting and honing in on your work will reflect in your creative thinking skills.

Do research. Research isn’t only helpful when you have a goal in mind. Research can mean anything from doing keyword searches on Google to reading a great book. Sometimes, conducting loosely based research can give you a boost of creativity or a new idea. Even if it’s sparked from something seemingly unrelated.

Pay attention to drifting thoughts. Creativity can be anything that sprouts from our minds. You could be having a hundred incredible ideas for revolutionizing your company every day, and just don’t notice them before they slip away. Pay close attention to where your mind wanders during the day. Sometimes it’s best to investigate these thoughts a little deeper instead of pushing them away to complete the next task.

Creativity can be intimidating. In a world with a population upwards of 7 billion people, how can anyone ever have a truly original thought? The truth is that creative thinking isn’t a tiny speck in the universe that nobody has ever discovered before. It’s a way of interpretation, and you can adjust your habits to improve your creativity. Consider the following ways to think more creatively.

Ask a lot of questions. Willingness to learn contributes greatly to a person’s creativity. One of the best ways to learn more is by asking questions. Don’t save your questions for only supervisors and experts. Ask questions to many people and gather a collection of responses. Even if you don’t receive the answer or inspiration you’re looking for from one person, another may surprise you with their insight.

Be okay with making mistakes. Not every creative idea is a winner. The most innovative entrepreneurs know this well. If you’re not open to some of your ideas resulting in failure, you’ll never have the courage to try the ones that will succeed. Be resilient. Accept mistakes, and put them to good use by learning from them.

Always be brainstorming. While you should focus most of your energy on your main project, you should also always be brainstorming new ideas. Brainstorming, either by yourself or with others, is a valuable source of inspiration. Using this tool constantly keeps your creative thinking sharp and allows you to be open to future possibilities.

Seek challenges. Without overcoming challenges, we can never grow or improve. Seeking out new and rewarding challenges can help you think creatively by pushing you to boundaries you didn’t think possible. This doesn’t necessarily only have to be directly work-related either. Participating in outside activities can stimulate your creative thinking just as effectively.

Possibilities for Challenges to Try Could Include:

Learning a new language

Participating in an improv class

Reading a book about Greek Philosophy

Joining a Sport team

Cooking a recipe you’ve never made before

Take an online course

Write a short story

Writing. The writing realm is an expansive field that encompasses many different types of careers. Creativity drives captivating writing. Whether you’re a fiction author , copywriter, or blogger , creative thinking is essential for grabbing a reader’s attention and creating an interesting piece.

Graphic Design. Graphic design is a booming industry that combines artistry with business. Successful graphic designers utilize creative thinking throughout their process. Creativity is necessary for graphic designers because a huge portion of their job is to create original, eye-catching visuals that effectively communicate an intended message.

Sales and Marketing. Sales and marketing is another occupation where having creative thinking skills can greatly improve your work performance. The purpose of a salesperson or marketer is to sway a consumer towards purchasing a product or service. While you can always just present facts for why your dewcompany is superior to competitors, creativity is what really engages a customer. Half of the battle in marketing is grabbing consumer focus in the sea of advertisements and product promotions. Creativity is extremely helpful in overcoming the initial sales hurdle of capturing a buyer’s curiosity and interest.

When applying for a job, it can be difficult to showcase your creativity. However, it is not impossible.

Like many skills, it is important to give specifics about creativity in your resume. Use buzzwords such as “analytics” and “mediation”, types of creativity that come in the workplace all the time, and pair them with data or examples that back up your claim.

Meanwhile, your cover letter and your job interview are great opportunities to show your creativity. Within your cover letter tell a story that shows how your creative mind works. In your job interview, present yourself as an open minded, multi-dimensional thinking person.

If you are lucky, some jobs also ask for a portfolio of your work . In this case, give them your best examples of your creative efforts.

Should I put creative thinking skills on my resume?

Yes, you should put creative thinking skills on your resume when relevant. Jobs that use creative thinking skills more than others include graphic design, marketing and sales, and writing jobs.

When applying to jobs in these fields, strong creative thinking skills will help you stand out.

What are examples of creative thinking skills?

Examples of creative thinking skills include problem-solving, pattern recognition, and analytical skills. Creative thinking skills can express themselves in a variety of ways for a variety of different roles, from graphic design to marketing.

While creative thinking skills are generally not considered hard skills, they are soft skills that are beneficial in a variety of different industries and roles.

Highlighting your creative thinking skills and demonstrating them with real-world examples will help you to stand out in job applications, and you can always put in work to help improve your creative thinking skills.

University of Tennessee Chattanooga – Critical Thinking and Problem-Solving

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Sky Ariella is a professional freelance writer, originally from New York. She has been featured on websites and online magazines covering topics in career, travel, and lifestyle. She received her BA in psychology from Hunter College.

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35 problem-solving techniques and methods for solving complex problems

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All teams and organizations encounter challenges as they grow. There are problems that might occur for teams when it comes to miscommunication or resolving business-critical issues . You may face challenges around growth , design , user engagement, and even team culture and happiness. In short, problem-solving techniques should be part of every team’s skillset.

Problem-solving methods are primarily designed to help a group or team through a process of first identifying problems and challenges , ideating possible solutions , and then evaluating the most suitable .

Finding effective solutions to complex problems isn’t easy, but by using the right process and techniques, you can help your team be more efficient in the process.

So how do you develop strategies that are engaging, and empower your team to solve problems effectively?

In this blog post, we share a series of problem-solving tools you can use in your next workshop or team meeting. You’ll also find some tips for facilitating the process and how to enable others to solve complex problems.

Let’s get started! 

How do you identify problems?

How do you identify the right solution.

• Tips for more effective problem-solving

Complete problem-solving methods

• Problem-solving techniques to identify and analyze problems
• Problem-solving techniques for developing solutions

Problem-solving warm-up activities

Closing activities for a problem-solving process.

Before you can move towards finding the right solution for a given problem, you first need to identify and define the problem you wish to solve. 

Here, you want to clearly articulate what the problem is and allow your group to do the same. Remember that everyone in a group is likely to have differing perspectives and alignment is necessary in order to help the group move forward. 

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner. It can be scary for people to stand up and contribute, especially if the problems or challenges are emotive or personal in nature. Be sure to try and create a psychologically safe space for these kinds of discussions.

Remember that problem analysis and further discussion are also important. Not taking the time to fully analyze and discuss a challenge can result in the development of solutions that are not fit for purpose or do not address the underlying issue.

Successfully identifying and then analyzing a problem means facilitating a group through activities designed to help them clearly and honestly articulate their thoughts and produce usable insight.

With this data, you might then produce a problem statement that clearly describes the problem you wish to be addressed and also state the goal of any process you undertake to tackle this issue.  

Finding solutions is the end goal of any process. Complex organizational challenges can only be solved with an appropriate solution but discovering them requires using the right problem-solving tool.

After you’ve explored a problem and discussed ideas, you need to help a team discuss and choose the right solution. Consensus tools and methods such as those below help a group explore possible solutions before then voting for the best. They’re a great way to tap into the collective intelligence of the group for great results!

Remember that the process is often iterative. Great problem solvers often roadtest a viable solution in a measured way to see what works too. While you might not get the right solution on your first try, the methods below help teams land on the most likely to succeed solution while also holding space for improvement.

Every effective problem solving process begins with an agenda . A well-structured workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

In SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

Tips for more effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.  

Try different approaches  

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally 

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator 

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

• Six Thinking Hats
• Lightning Decision Jam
• Problem Definition Process
• Discovery & Action Dialogue

Design Sprint 2.0

• Open Space Technology

1. Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

2. Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on. 

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages. 

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

3. Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design. 

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition   #problem solving   #idea generation   #creativity   #online   #remote-friendly   A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

4. The 5 Whys 

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges. 

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results. 

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys   #hyperisland   #innovation   This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

5. World Cafe

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold. 

World Cafe   #hyperisland   #innovation   #issue analysis   World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

6. Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD)   #idea generation   #liberating structures   #action   #issue analysis   #remote-friendly   DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

7. Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

8. Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology   #action plan   #idea generation   #problem solving   #issue analysis   #large group   #online   #remote-friendly   Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

• The Creativity Dice
• Fishbone Analysis
• Problem Tree
• SWOT Analysis
• Agreement-Certainty Matrix
• The Journalistic Six
• LEGO Challenge
• What, So What, Now What?
• Journalists

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed. 

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.  

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It!   #gamestorming   #problem solving   #action   Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

10. The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed. 

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable. 

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

11. Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around. 

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish. 

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis   #problem solving   ##root cause analysis   #decision making   #online facilitation   A process to help identify and understand the origins of problems, issues or observations.

12. Problem Tree 

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them. 

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree   #define intentions   #create   #design   #issue analysis   A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

13. SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward. 

SWOT analysis   #gamestorming   #problem solving   #action   #meeting facilitation   The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

14. Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results. 

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process. 

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID   #gamestorming   #project planning   #issue analysis   #problem solving   When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

16. Speed Boat

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!   

Speed Boat   #gamestorming   #problem solving   #action   Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

17. The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How   #idea generation   #issue analysis   #problem solving   #online   #creative thinking   #remote-friendly   A questioning method for generating, explaining, investigating ideas.

18. LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills. 

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO! 

LEGO Challenge   #hyperisland   #team   A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

19. What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems. 

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken. 

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What?   #issue analysis   #innovation   #liberating structures   You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

20. Journalists  

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists   #vision   #big picture   #issue analysis   #remote-friendly   This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for developing solutions 

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to narrow down to the correct solution.

Use these problem-solving techniques when you want to help your team find consensus, compare possible solutions, and move towards taking action on a particular problem.

• Improved Solutions
• Four-Step Sketch
• 15% Solutions
• How-Now-Wow matrix
• Impact Effort Matrix

21. Mindspin  

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly. 

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation. 

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex. 

MindSpin   #teampedia   #idea generation   #problem solving   #action   A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

22. Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result. 

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution. 

Improved Solutions   #creativity   #thiagi   #problem solving   #action   #team   You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

23. Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged. 

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch   #design sprint   #innovation   #idea generation   #remote-friendly   The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper,  Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

24. 15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change. 

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.   

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change. 

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

25. How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process. 

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud. 

How-Now-Wow Matrix   #gamestorming   #idea generation   #remote-friendly   When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

26. Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice. 

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them. 

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

27. Dotmocracy

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action? 

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus. 

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively. 

Dotmocracy   #action   #decision making   #group prioritization   #hyperisland   #remote-friendly   Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

• Check-in/Check-out
• Doodling Together
• Show and Tell
• Constellations
• Draw a Tree

28. Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process.

Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute. 

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out   #team   #opening   #closing   #hyperisland   #remote-friendly   Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

29. Doodling Together  

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start. 

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems. 

Doodling Together   #collaboration   #creativity   #teamwork   #fun   #team   #visual methods   #energiser   #icebreaker   #remote-friendly   Create wild, weird and often funny postcards together & establish a group’s creative confidence.

30. Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team! 

Show and Tell   #gamestorming   #action   #opening   #meeting facilitation   Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

31. Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible. 

Constellations   #trust   #connection   #opening   #coaching   #patterns   #system   Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

32. Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic. 

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree   #thiagi   #opening   #perspectives   #remote-friendly   With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

• One Breath Feedback
• Who What When Matrix
• Response Cards

How do I conclude a problem-solving process?

All good things must come to an end. With the bulk of the work done, it can be tempting to conclude your workshop swiftly and without a moment to debrief and align. This can be problematic in that it doesn’t allow your team to fully process the results or reflect on the process.

At the end of an effective session, your team will have gone through a process that, while productive, can be exhausting. It’s important to give your group a moment to take a breath, ensure that they are clear on future actions, and provide short feedback before leaving the space. 

The primary purpose of any problem-solving method is to generate solutions and then implement them. Be sure to take the opportunity to ensure everyone is aligned and ready to effectively implement the solutions you produced in the workshop.

Remember that every process can be improved and by giving a short moment to collect feedback in the session, you can further refine your problem-solving methods and see further success in the future too.

33. One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round. 

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them. 

One breath feedback   #closing   #feedback   #action   This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

34. Who What When Matrix 

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward. 

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved. 

Who/What/When Matrix   #gamestorming   #action   #project planning   With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

35. Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out! 

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised. 

Response Cards   #debriefing   #closing   #structured sharing   #questions and answers   #thiagi   #action   It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Save time and effort discovering the right solutions

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks  to build your agenda. When you make changes or update your agenda, your session  timing   adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore  how to use SessionLab  to design effective problem solving workshops or  watch this five minute video  to see the planner in action!

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of creative exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you! 

thank you very much for these excellent techniques

Certainly wonderful article, very detailed. Shared!

Your list of techniques for problem solving can be helpfully extended by adding TRIZ to the list of techniques. TRIZ has 40 problem solving techniques derived from methods inventros and patent holders used to get new patents. About 10-12 are general approaches. many organization sponsor classes in TRIZ that are used to solve business problems or general organiztational problems. You can take a look at TRIZ and dwonload a free internet booklet to see if you feel it shound be included per your selection process.

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Effective online tools are a necessity for smooth and engaging virtual workshops and meetings. But how do you choose the right ones? Do you sometimes feel that the good old pen and paper or MS Office toolkit and email leaves you struggling to stay on top of managing and delivering your workshop? Fortunately, there are plenty of online tools to make your life easier when you need to facilitate a meeting and lead workshops. In this post, we’ll share our favorite online tools you can use to make your job as a facilitator easier. In fact, there are plenty of free online workshop tools and meeting facilitation software you can…

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15 Provocative Questions for Creative Problem-Solving

Increased curiosity triggers innovation..

Posted December 18, 2023 | Reviewed by Hara Estroff Marano

• The ability to be curious generally declines in adulthood.
• Curiosity is a portal to increased innovation.
• Curiosity can be relearned with the right questions
• Today's curiosity shapes tomorrow's breakthroughs.

As toddlers, the constant repetition of the question "Why?" marks the exuberance of curiosity, a trait that, over time, tends to wane in the face of weary parents providing half-hearted answers or steering conversations elsewhere, just to give themselves a brief reprieve. Unfortunately, as adults, many of us lose touch with the pervasive urge to ask 'why?' Our innate curiosity becomes buried, forgotten. This is a missed opportunity, for today's curiosity is tomorrow's innovation.

Consider the technological marvels of our time— the iPhone, Amazon, and Google—all born from the fertile ground of curiosity. Curiosity is the driving force behind innovation. But how does one rekindle curiosity? For those already predisposed to curiosity, can it be harnessed for innovation?

Embracing curiosity is a personal journey and a pathway to expanding our comprehension of the world and nurturing mental well-being. It fosters a mindset that thrives on continuous learning, resilience , and a profound sense of fulfillment. Opening your mind to new knowledge allows you to forge connections others have yet to envision.

15 questions to trigger curiosity

Here are 15 questions designed to trigger curiosity and encourage innovative thinking or problem-solving:

• What if we approached this problem from a completely different perspective? What might we discover?
• How have other industries or fields tackled similar challenges, and what lessons can we draw from their approaches?
• If we were to remove all constraints, what bold and unconventional solutions could we explore?
• What assumptions are we making about this situation, and how might challenging those assumptions open up new possibilities?
• How can we leverage emerging technologies or trends to address this issue more effectively?
• What insights might we gain if we were to involve customers or end-users in the problem-solving process? What might they reveal?
• How can we turn this challenge into an opportunity for growth or improvement?
• What are the underlying causes of this problem, and how can we address them to create lasting solutions?
• If time and resources were not limited, what audacious goals could we set to solve this problem, and how might we achieve them?
• What were our failures? What did we learn from them?
• What failures occurred in other industries, and how can we apply those lessons to our challenges for a more innovative approach?
• What if we built in constraints—fewer or no resources? How creative could we be? What would we do differently? What would we omit?
• If we consistently ask "why" at each stage of our problem-solving process, how might it help us get to the root causes and generate more innovative solutions?
• What if we asked people from different generations or cultures about what they see as the real problem or potential solution?
• How can we challenge the status quo?

These questions are designed to provoke thought, challenge assumptions, and inspire creative thinking , fostering a mindset that can lead to innovative solutions and effective problem-solving.

In the journey from incessant childhood questioning to adulthood's diminishing curiosity, the true potential of innovation often remains untapped. These questions serve as catalysts, sparking curiosity and guiding individuals and teams toward innovative thinking and problem-solving, illustrating that the path to innovation begins with the simple act of asking why.

Ruth Gotian, Ed.D., an assistant professor of education at Weill Cornell Medical College, is the author of The Success Factor.

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50 Problem-Solving and Critical Thinking Examples

Critical thinking and problem solving are essential skills for success in the 21st century. Critical thinking is the ability to analyze information, evaluate evidence, and draw logical conclusions. Problem solving is the ability to apply critical thinking to find effective solutions to various challenges. Both skills require creativity, curiosity, and persistence. Developing critical thinking and problem solving skills can help students improve their academic performance, enhance their career prospects, and become more informed and engaged citizens.

Sanju Pradeepa

In today’s complex and fast-paced world, the ability to think critically and solve problems effectively has become a vital skill for success in all areas of life. Whether it’s navigating professional challenges, making sound decisions, or finding innovative solutions, critical thinking and problem-solving are key to overcoming obstacles and achieving desired outcomes. In this blog post, we will explore problem-solving and critical thinking examples.

Table of Contents

Developing the skills needed for critical thinking and problem solving.

It is not enough to simply recognize an issue; we must use the right tools and techniques to address it. To do this, we must learn how to define and identify the problem or task at hand, gather relevant information from reliable sources, analyze and compare data to draw conclusions, make logical connections between different ideas, generate a solution or action plan, and make a recommendation.

The first step in developing these skills is understanding what the problem or task is that needs to be addressed. This requires careful consideration of all available information in order to form an accurate picture of what needs to be done. Once the issue has been identified, gathering reliable sources of data can help further your understanding of it. Sources could include interviews with customers or stakeholders, surveys, industry reports, and analysis of customer feedback.

After collecting relevant information from reliable sources, it’s important to analyze and compare the data in order to draw meaningful conclusions about the situation at hand. This helps us better understand our options for addressing an issue by providing context for decision-making. Once you have analyzed the data you collected, making logical connections between different ideas can help you form a more complete picture of the situation and inform your potential solutions.

Once you have analyzed your options for addressing an issue based on all available data points, it’s time to generate a solution or action plan that takes into account considerations such as cost-effectiveness and feasibility. It’s also important to consider the risk factors associated with any proposed solutions in order to ensure that they are responsible before moving forward with implementation. Finally, once all the analysis has been completed, it is time to make a recommendation based on your findings, which should take into account any objectives set out by stakeholders at the beginning of this process as well as any other pertinent factors discovered throughout the analysis stage.

By following these steps carefully when faced with complex issues, one can effectively use critical thinking and problem-solving skills in order to achieve desired outcomes more efficiently than would otherwise be possible without them, while also taking responsibility for decisions made along the way.

What Does Critical Thinking Involve: 5 Essential Skill

Problem-solving and critical thinking examples.

Problem-solving and critical thinking are key skills that are highly valued in any professional setting. These skills enable individuals to analyze complex situations, make informed decisions, and find innovative solutions. Here, we present 25 examples of problem-solving and critical thinking. problem-solving scenarios to help you cultivate and enhance these skills.

Ethical dilemma: A company faces a situation where a client asks for a product that does not meet quality standards. The team must decide how to address the client’s request without compromising the company’s credibility or values.

Brainstorming session: A team needs to come up with new ideas for a marketing campaign targeting a specific demographic. Through an organized brainstorming session, they explore various approaches and analyze their potential impact.

Troubleshooting technical issues : An IT professional receives a ticket indicating a network outage. They analyze the issue, assess potential causes (hardware, software, or connectivity), and solve the problem efficiently.

Negotiation : During contract negotiations, representatives from two companies must find common ground to strike a mutually beneficial agreement, considering the needs and limitations of both parties.

Project management: A project manager identifies potential risks and develops contingency plans to address unforeseen obstacles, ensuring the project stays on track.

Decision-making under pressure: In a high-stakes situation, a medical professional must make a critical decision regarding a patient’s treatment, weighing all available information and considering potential risks.

Conflict resolution: A team encounters conflicts due to differing opinions or approaches. The team leader facilitates a discussion to reach a consensus while considering everyone’s perspectives.

Data analysis: A data scientist is presented with a large dataset and is tasked with extracting valuable insights. They apply analytical techniques to identify trends, correlations, and patterns that can inform decision-making.

Customer service: A customer service representative encounters a challenging customer complaint and must employ active listening and problem-solving skills to address the issue and provide a satisfactory resolution.

Market research : A business seeks to expand into a new market. They conduct thorough market research, analyzing consumer behavior, competitor strategies, and economic factors to make informed market-entry decisions.

Creative problem-solvin g: An engineer faces a design challenge and must think outside the box to come up with a unique and innovative solution that meets project requirements.

Change management: During a company-wide transition, managers must effectively communicate the change, address employees’ concerns, and facilitate a smooth transition process.

Crisis management: When a company faces a public relations crisis, effective critical thinking is necessary to analyze the situation, develop a response strategy, and minimize potential damage to the company’s reputation.

Cost optimization : A financial analyst identifies areas where expenses can be reduced while maintaining operational efficiency, presenting recommendations for cost savings.

Time management : An employee has multiple deadlines to meet. They assess the priority of each task, develop a plan, and allocate time accordingly to achieve optimal productivity.

Quality control: A production manager detects an increase in product defects and investigates the root causes, implementing corrective actions to enhance product quality.

Strategic planning: An executive team engages in strategic planning to define long-term goals, assess market trends, and identify growth opportunities.

Cross-functional collaboration: Multiple teams with different areas of expertise must collaborate to develop a comprehensive solution, combining their knowledge and skills.

Training and development : A manager identifies skill gaps in their team and designs training programs to enhance critical thinking, problem-solving, and decision-making abilities.

Risk assessment : A risk management professional evaluates potential risks associated with a new business venture, weighing their potential impact and developing strategies to mitigate them.

Continuous improvement: An operations manager analyzes existing processes, identifies inefficiencies, and introduces improvements to enhance productivity and customer satisfaction.

Customer needs analysis: A product development team conducts extensive research to understand customer needs and preferences, ensuring that the resulting product meets those requirements.

Crisis decision-making: A team dealing with a crisis must think quickly, assess the situation, and make timely decisions with limited information.

Marketing campaign analysis : A marketing team evaluates the success of a recent campaign, analyzing key performance indicators to understand its impact on sales and customer engagement.

Constructive feedback: A supervisor provides feedback to an employee, highlighting areas for improvement and offering constructive suggestions for growth.

Conflict resolution in a team project: Team members engaged in a project have conflicting ideas on the approach. They must engage in open dialogue, actively listen to each other’s perspectives, and reach a compromise that aligns with the project’s goals.

Crisis response in a natural disaster: Emergency responders must think critically and swiftly in responding to a natural disaster, coordinating rescue efforts, allocating resources effectively, and prioritizing the needs of affected individuals.

Product innovation : A product development team conducts market research, studies consumer trends, and uses critical thinking to create innovative products that address unmet customer needs.

Supply chain optimization: A logistics manager analyzes the supply chain to identify areas for efficiency improvement, such as reducing transportation costs, improving inventory management, or streamlining order fulfillment processes.

Business strategy formulation: A business executive assesses market dynamics, the competitive landscape, and internal capabilities to develop a robust business strategy that ensures sustainable growth and competitiveness.

Crisis communication: In the face of a public relations crisis, an organization’s spokesperson must think critically to develop and deliver a transparent, authentic, and effective communication strategy to rebuild trust and manage reputation.

Social problem-solving: A group of volunteers addresses a specific social issue, such as poverty or homelessness, by critically examining its root causes, collaborating with stakeholders, and implementing sustainable solutions for the affected population.

Problem-Solving Mindset: How to Achieve It (15 Ways)

Risk assessment in investment decision-making: An investment analyst evaluates various investment opportunities, conducting risk assessments based on market trends, financial indicators, and potential regulatory changes to make informed investment recommendations.

Environmental sustainability: An environmental scientist analyzes the impact of industrial processes on the environment, develops strategies to mitigate risks, and promotes sustainable practices within organizations and communities.

Adaptation to technological advancements : In a rapidly evolving technological landscape, professionals need critical thinking skills to adapt to new tools, software, and systems, ensuring they can effectively leverage these advancements to enhance productivity and efficiency.

Productivity improvement: An operations manager leverages critical thinking to identify productivity bottlenecks within a workflow and implement process improvements to optimize resource utilization, minimize waste, and increase overall efficiency.

Cost-benefit analysis: An organization considering a major investment or expansion opportunity conducts a thorough cost-benefit analysis, weighing potential costs against expected benefits to make an informed decision.

Human resources management : HR professionals utilize critical thinking to assess job applicants, identify skill gaps within the organization, and design training and development programs to enhance the workforce’s capabilities.

Root cause analysis: In response to a recurring problem or inefficiency, professionals apply critical thinking to identify the root cause of the issue, develop remedial actions, and prevent future occurrences.

Leadership development: Aspiring leaders undergo critical thinking exercises to enhance their decision-making abilities, develop strategic thinking skills, and foster a culture of innovation within their teams.

Brand positioning : Marketers conduct comprehensive market research and consumer behavior analysis to strategically position a brand, differentiating it from competitors and appealing to target audiences effectively.

Resource allocation: Non-profit organizations distribute limited resources efficiently, critically evaluating project proposals, considering social impact, and allocating resources to initiatives that align with their mission.

Innovating in a mature market: A company operating in a mature market seeks to innovate to maintain a competitive edge. They cultivate critical thinking skills to identify gaps, anticipate changing customer needs, and develop new strategies, products, or services accordingly.

Analyzing financial statements : Financial analysts critically assess financial statements, analyze key performance indicators, and derive insights to support financial decision-making, such as investment evaluations or budget planning.

Crisis intervention : Mental health professionals employ critical thinking and problem-solving to assess crises faced by individuals or communities, develop intervention plans, and provide support during challenging times.

Data privacy and cybersecurity : IT professionals critically evaluate existing cybersecurity measures, identify vulnerabilities, and develop strategies to protect sensitive data from threats, ensuring compliance with privacy regulations.

Process improvement : Professionals in manufacturing or service industries critically evaluate existing processes, identify inefficiencies, and implement improvements to optimize efficiency, quality, and customer satisfaction.

Multi-channel marketing strategy : Marketers employ critical thinking to design and execute effective marketing campaigns across various channels such as social media, web, print, and television, ensuring a cohesive brand experience for customers.

Peer review: Researchers critically analyze and review the work of their peers, providing constructive feedback and ensuring the accuracy, validity, and reliability of scientific studies.

Project coordination : A project manager must coordinate multiple teams and resources to ensure seamless collaboration, identify potential bottlenecks, and find solutions to keep the project on schedule.  

These examples highlight the various contexts in which problem-solving and critical-thinking skills are necessary for success. By understanding and practicing these skills, individuals can enhance their ability to navigate challenges and make sound decisions in both personal and professional endeavors.

Conclusion:

Critical thinking and problem-solving are indispensable skills that empower individuals to overcome challenges, make sound decisions, and find innovative solutions. By honing these skills, one can navigate through the complexities of modern life and achieve success in both personal and professional endeavors. Embrace the power of critical thinking and problem-solving, and unlock the door to endless possibilities and growth.

• Problem solving From Wikipedia, the free encyclopedia
• Critical thinking From Wikipedia, the free encyclopedia
• The Importance of Critical Thinking and Problem Solving Skills for Students (5 Minutes)

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Creative Problem-Solving

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• Gerard J. Puccio 2 ,
• Barry Klarman 2 &
• Pamela A. Szalay 2  

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Life and work in the beginning of the twenty-first century has been described as volatile, uncertain, complex, and ambiguous. In this fast changing, innovation-driven environment, Creative Problem-Solving has been identified as a fundamental skill for success. In contrast to routine problem-solving, with straightforward and repeatable solution paths, today’s problems are described as being complex and wicked. To generate the possibilities that can effectively address complex problems, individuals need to draw on the highest level of human thought – creativity. Creative Problem-Solving explicitly draws on, and promotes, effective creative thinking. The purpose of this entry is to describe and distinguish Creative Problem-Solving from other forms of problems-solving. Moreover, as Creative Problem-Solving is a deliberate creativity methodology, this chapter also provides a description of the more specific thinking skills that are embodied by the higher-order skill of creative thinking and are explicitly called on in Creative Problem-Solving. Complex problems require complex thinking, and Creative Problem-Solving provides a structured process that allows individuals to more easily and efficiently deploy their creative thinking skills.

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9 Creative Problem Solving Examples to Solve Real Interview Questions

Jane Ng • 11 January, 2024 • 13 min read

Are you preparing for an interview where you’ll need to demonstrate your creative problem solving skills? Being able to think on your feet and discuss real examples of innovative issue resolution is a key strength many employers seek.

To get a deeper understanding of this skill and prepare for related interview questions, let’s dive into creative problem solving examples in today’s post.

From questions about approaching challenges in a methodical way to those asking you to describe an unconventional solution you proposed, we’ll cover a range of common problem solving-focused interview topics.

Table of Contents

What is creative problem solving, benefits of having creative problem solving skills, #1. how do you approach a new problem or challenge , #2. what radical new or different ways to approach a challenge, #3. can you give an example of a time when you came up with a creative solution to a problem, #4. can you recall a time you successfully managed a crisis, #5. can you name three common barriers to creativity and how you overcome each of them, #6. have you ever had to solve a problem but didn’t have all the necessary information about it before and what have you done, #7. what do you do when it seems impossible to find the right solution to a problem, #8. how do you know when to deal with the problem yourself or ask for help , #9. how do you stay creative, tips to improve your creative problem solving skills, final thoughts, frequently asked questions, more tips with ahaslides.

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As the name implies, Creative Problem Solving is a process of creating unique and innovative solutions to problems or challenges. It requires coming up with out-of-the-box ideas instead of the traditional way of doing things. It involves a combination of thinking differently, figuring out what’s best, seeing things from different angles, and seizing new opportunities or generating ideas.

And remember, the goal of creative problem solving is to find practical, effective, and unique solutions that go beyond conventional (and sometimes risky, of course).

Need more creative problem solving examples? Continue reading!

As a candidate, having creative problem solving skills can bring several benefits, including:

• Increase employability: Employers are looking for individuals who aren’t stuck in a rut but can think critically, solve problems, and come up with creative solutions—things that work more efficiently, and save more time and effort. Showing off your skills can make you a more attractive candidate and increase your chances of getting hired.
• Improve decision-making: They help you to approach problems from different angles and make better decisions.
• Increase adaptability : The ability to find creative solutions can help you adapt to change and tackle new challenges effectively.
• Improve performance: Solving problems in innovative ways can lead to increased productivity, performance, and efficiency.

In the explosive growth of generative AI world, it’s considered one of the most important soft skills for employees. Head to the next part to see problem solving interview questions with answers👇

9 Creative Problem Solving Interview Questions and Answers

Here are some creative problem solving examples of interview questions, along with sample answers:

This is the time when you should show the interviewer your way of doing, your way of thinking. 

Example answer: “I start by gathering information and understanding the problem thoroughly. I then brainstorm potential solutions and consider which ones have the most potential. I also think about the potential risks and benefits of each solution. From there, I select the best solution and create a plan of action to implement it. I continuously evaluate the situation and make adjustments as needed until the problem is solved.”

This question is a harder version of the previous one. It requires innovative and unique solutions to a challenge. The interviewer wants to see if you can have different approaches to problem-solving. It’s important to remember that not necessarily giving the best answer but showing your ability to think creatively and generate new ideas.

Example answer: “A completely different way to approach this challenge could be to collaborate with a company or organization outside of our industry. This could provide a fresh perspective and ideas. Another approach might be to involve employees from different departments in the problem-solving process, which can lead to cross-functional solutions and bring in a wide range of ideas and perspectives and more diverse points.”

The interviewer needs more concrete proof or examples of your creative problem-solving skills. So answer the question as specifically as possible, and show them specific metrics if available.

Sample answer: “I’m running a marketing campaign, and we’re having a hard time engaging with a certain target audience. I was thinking about this from a different perspective and came up with an idea. The idea was to create a series of interactive events so that the customers could experience our products uniquely and in a fun way. The campaign was a huge success and exceeded its goals in terms of engagement and sales.”

Interviewers want to see how you handle high-pressure situations and solve problems effectively.

Example answer: “When I was working on a project, and one of the key members of the team was suddenly unavailable because of an emergency. This put the project at risk of being delayed. I quickly assessed the situation and made a plan to reassign tasks to other team members. I also communicated effectively with the client to ensure they were aware of the situation and that we were still on track to meet our deadline. Through effective crisis management, we were able to complete the project tasks on time and without any major hitches.”

This is how the interviewer gauges your perspective and sets you apart from other candidates.

Example answer:   “Yes, I can identify three common barriers to creativity in problem solving. First, the fear of failure can prevent individuals from taking risks and trying new ideas. I overcome this by accepting failure as a learning opportunity and encouraging myself to experiment with new ideas.

Second, limited resources such as time and finances can reduce creativity. I overcome this by prioritizing problem-solving in my schedule and finding the best cost-effective tools and methods. Lastly, a lack of inspiration can hinder creativity. To overcome this, I expose myself to new experiences and environments, try new hobbies, travel, and surround myself with people with different perspectives. I also read about new ideas and tools, and keep a journal to record my thoughts and ideas.”

Having to deal with a “sudden” problem is a common situation you will encounter in any work environment. Employers want to know how you deal with this inconvenience reasonably and effectively.

Example answer:   “ In such cases, I proactively reach out and gather information from different sources to better understand the situation. I talk to stakeholders, research online, and use my experience and knowledge to fill in any gaps. I also asked clarifying questions about the problem and what information was missing. This allows me to form a holistic view of the problem and work towards finding a solution, even when complete information is not available.”

Employers are looking for candidates problem solving, creativity, and critical thinking skills. The candidate’s answers can also reveal their problem-solving strategies, thinking ability, and resilience in the face of challenges.

Example answer:   “When I have to face a problem that I can’t seem to solve, I take a multi-step approach to overcome this challenge. Firstly, I try to reframe the problem by looking at it from a different angle, which can often lead to new ideas and insights. Secondly, I reach out to my colleagues, mentors, or experts in the field for their perspectives and advice. Collaborating and brainstorming with others can result in new solutions.

Thirdly, I take a break, by stepping away from it and doing something completely different to clear my mind and gain a new perspective. Fourthly, I revisit the problem with a fresh mind and renewed focus. Fifthly, I consider alternative solutions or approaches, trying to keep an open mind and explore unconventional options. Finally, I refine the solution and test it to guarantee it meets the requirements and effectively solves the problem. This process allows me to find creative and innovative solutions, even when the problem seems difficult to solve.”

In this question, the interviewer wants to get a clearer picture of your ability to assess situations, be flexible when solving problems, and make sure you can work independently as well as in a team.

Example answer: “I would assess the situation and determine if I have the skills, knowledge, and resources needed to solve the problem effectively. If the problem is complex and beyond my ability, I will seek help from a colleague or supervisor. However, if I can afford it and deal with the problem effectively, I’ll take it on and handle it myself. However, my ultimate goal is still to find the best solution to the problem on time. “

If you’re working in creative fields, a lot of interviewer will ask this question since it’s a common problem to have “creative block” among working professionals. They would therefore want to know different methods you had done to go back to the flow.

Example answer: “I immerse myself in broad subjects to spark new connections. I read widely, observe different industries, and expose myself to art/music for perspective. I also brainstorm regularly with diverse groups because other viewpoints fuel my creativity. And I maintain a record of ideas—even far-fetched ones—because you never know where innovations may lead. An eclectic approach helps me solve problems in novel yet practical ways.”

Here are some tips to help your creative problem-solving skills:

• Practice active listening and observation: Pay attention to the details around you and actively listen to what others are saying.
• Broaden your perspective: Seek out new experiences and information that can expand your thinking and help you approach problems from new angles.
• Teamwork: Working with others can lead to diverse perspectives and help you generate more creative solutions.
• Stay curious: Keep asking questions to maintain a curious and open-minded attitude.
• Use visualization and mind mapping: These tools can help you see problems in a new light and think about potential solutions in a more organized manner.
• Take care of mental health: Taking breaks and engaging in relaxing activities can help you stay refreshed and avoid burnout.
• Embrace failure: Don’t be afraid to try new ways and experiment with different solutions, even if they don’t work out.

Hopefully, this article has provided helpful creative problem solving examples and prepared you well to score points with the recruiters. If you want to improve your’s creative problem-solving skills, it’s important to embrace a growth mindset, accept failure, think creatively, and collaborate with others.

And don’t forget to be creative with AhaSlides public templates library !

What is a good example of problem-solving for interview?

When you answer the interviewer’s question, make sure to use this approach: clearly defining the problem, gathering relevant data, analyzing causes, proposing a creative solution, tracking impacts, and quantifying the results.

What is a creative approach to problem solving?

Defer judgment. When brainstorming ideas, don’t immediately dismiss any suggestions no matter how strange they may seem. Wild ideas can sometimes lead to breakthrough solutions.

A writer who wants to create practical and valuable content for the audience

Tips to Engage with Polls & Trivia

More from AhaSlides

What is Innovative Thinking? [Creative Problem-Solving Skills]

Innovative thinking is a process that requires looking at problems and situations from a new perspective, often leading to unorthodox solutions and breakthrough ideas. It involves the ability to think outside of the box and combine previously unrelated concepts in a way that generates something novel and useful.

This type of thinking is not just about creativity; it’s about applying creativity systematically to solve problems and exploit opportunities in an original way.

At the core of innovative thinking is the readiness to challenge the status quo and the willingness to take calculated risks. It is imperative in the fast-paced and ever-changing business landscape, where companies must constantly adapt and evolve to stay competitive.

Innovative thinking can be learned and fostered within an organization, and it resides at the intersection of knowledge, imagination, and evaluation.

Key Takeaways

• Innovative thinking involves applying creative solutions in a systematic way.
• The ability to challenge existing norms is essential for innovative problem-solving.
• Innovative thinking can be cultivated and is crucial for competitiveness in business.

Defining Innovative Thinking

Innovative thinking encompasses a proactive approach to generating new ideas and solutions that challenge the status quo and offer unique value.

Core Principles of Innovation

• Relevance : Your ideas must serve a purpose and fit the needs or desires of a target audience.
• Feasibility : Solutions should be practical and realistically achievable within your resources.
• Originality : Aim for a level of uniqueness in your ideas, which distinguishes them from existing concepts.

By adhering to these principles when you approach a problem or a potential opportunity, you lay the groundwork for practical innovation.

Innovation vs. Creativity

• Creativity is characterized by the ability to perceive the world in fresh ways and identify hidden patterns. It is the process of developing original ideas that have value.
• Innovation , on the other hand, is the implementation of creative ideas to produce new value or improve something that already exists.

To clarify:

In essence, while creativity is crucial for innovation, not all creative ideas lead to innovation. You should aim to harness your creativity to fuel innovation that resonates and has impact.

The Necessity of Innovative Thinking in Business

Innovative thinking is not just a buzzword in the business lexicon—it is a fundamental requirement for your company’s sustained growth and competitive advantage.

Driving Business Strategy

Your business strategy sets you apart. By fostering innovative thinking, you create a robust foundation for developing unique value propositions that resonate with your target audience.

Organizations that prioritize innovation are often more adept at identifying and capitalizing on new opportunities. For example, a company’s growth trajectory can be significantly enhanced by pioneering a groundbreaking product or optimizing operations using cutting-edge technology.

A business strategy infused with innovation can pivot more effectively in response to evolving market demands .

• Identify emerging trends and integrate them into your business model.
• Encourage creative problem-solving at all organizational levels.

Responding to Competitors and Markets

You must observe your competitors closely and understand the markets you operate in to stay ahead.

Innovative thinking equips you with the tools to respond swiftly and effectively to rival strategies and shifting market conditions. It involves not just matching what others offer but redefining standards and setting the pace for market demands .

Companies that excel at innovation are often leaders in their field, steering the direction of the market rather than just following it.

• Benchmark against industry standards, and then aim higher with inventive solutions.
• Cultivate a deep understanding of customer needs to anticipate market changes better.

Building Blocks of Innovative Thought

Innovative thinking hinges on developing particular cognitive skills and cultivating a mindset geared towards novel solutions. It involves honing your capability to see beyond the conventional and embracing a practice of continuous learning .

Fostering a Creative Mindset

To create a fertile ground for innovation, you must nurture a creative mindset. This involves staying curious and open to new experiences.

Experimentation is key; by permitting yourself to try new approaches without the fear of failure, you enhance your creative faculties. Surrounding yourself with diverse perspectives and challenging your own assumptions will also enrich your creative thinking.

• Be Curious : Ask questions and seek to understand.
• Embrace Diversity : Variety in thought and experience fuels creativity.
• Challenge Assumptions : Test the validity of your preconceived notions.

Critical Thinking and Problem-Solving Skills

Critical thinking is essential in dissecting problems and identifying their roots. It allows you to evaluate information objectively and make decisions based on evidence rather than assumption or bias.

Problem-solving, particularly creative problem solving , incorporates critical thinking with creativity to devise effective and innovative solutions. To excel in this area, you must be adept at both analyzing and synthesizing information.

• Analysis : Break down complex issues into manageable parts.
• Synthesis : Combine elements in novel ways to form original solutions.
• Evidence-Based Decisions : Let logic and data guide your conclusions.

Cultivating Innovative Skills

Innovative thinking thrives on your ability to stay curious, engage in continuous learning, and collaborate effectively . These skills can be harnessed and refined in various ways to transform your workplace into a hub of innovation.

Embracing Curiosity and Continuous Learning

You fuel innovative thinking by nurturing curiosity . Make it a habit to read widely across different fields to spark new ideas.

Embrace continuous learning by:

• Attending : Workshops, webinars, and lectures.
• Participating : In discussions that challenge your thinking.

This constant acquisition of knowledge lays the foundation for innovative solutions.

Implementing Design Thinking

Design thinking is a solution-oriented process that encourages you to understand problems deeply before attempting to solve them. Utilize these steps in your workplace:

• Empathize : With your users to grasp their needs.
• Define : The problem clearly.
• Ideate : By brainstorming multiple solutions.
• Prototype : Quickly and cost-effectively.
• Test : The solution and iterate based on feedback.

This approach fosters a mindset geared toward innovation.

Developing Communication and Collaboration

Your ability to communicate clearly and collaborate with others is paramount. Consider these strategies:

• Active Listening : Ensure you truly hear and understand your colleagues’ perspectives.
• Sharing Ideas : Use clear, direct language to put forth your suggestions.
• Team Projects : Engage in diverse groups to blend various skill sets.

Collaboration amplifies individual strengths and leads to more innovative outcomes.

Encouraging Adaptability and Flexibility

The workplace is ever-changing, and your success hinges on adaptability and flexibility . Enhance these skills by:

• Taking on New Challenges : Step out of your comfort zone regularly.
• Experimenting : With different ways to complete tasks.
• Learning from Failure : Embrace setbacks as opportunities to grow.

Adaptable individuals can pivot quickly in response to new information or circumstances, driving innovation forward.

Innovation in Practice

Innovation requires a deliberate approach that combines creative thinking with a willingness to push boundaries. By embracing specific methodologies, you enhance your ability to generate original and groundbreaking ideas.

Brainstorming and Ideation Techniques

Your arsenal for innovative thinking should include a variety of brainstorming and ideation techniques.

Methods such as mind mapping or the SCAMPER technique allow for the exploration of different perspectives and can lead to the development of novel solutions.

Mind mapping involves creating a visual diagram of your thoughts, which can help you identify connections that might not have been apparent initially.

The SCAMPER technique prompts you to ask questions based on seven strategies—Substitute, Combine, Adapt, Modify, Put to other uses, Eliminate, and Reverse—encouraging diverse thought patterns.

• Substitute: What elements within your current idea can you replace?
• Combine: Can you merge concepts for a more comprehensive solution?
• Adapt: How can you alter your idea to fit a new purpose or context?
• Modify: What enhancements can you make to improve your idea?
• Put to other uses: Are there unconventional applications for your idea?
• Eliminate: Can you simplify your idea by removing components?
• Reverse: What happens if you flip your idea or approach it backward?

Experimentation and Prototyping

Experimentation is the practical component of innovation where you transform your ideas into tangible prototypes. This is where you test your hypotheses to see what works and what doesn’t.

Prototyping can range from basic models to more complex versions, which allows for early detection of potential issues.

It’s important that you are methodical in your experimentation—track your results, make changes, and retest repeatedly. This continuous cycle sharpens your idea into a viable product or solution.

• Concept Prototype: A simple version to test the basic idea.
• Working Prototype: A functional model with working features.
• Refined Prototype: An advanced model that closely resembles the final product.

Risk-Taking and Learning from Failure

Innovation involves risk-taking and the understanding that failure is often part of the process. When you take risks, you pave the way for groundbreaking ideas that might disrupt the status quo.

It’s crucial to see failure not as a setback, but as a source of insight. Failures teach you what doesn’t work, enabling a process of elimination that brings you closer to a successful outcome.

• Embrace Failure: Acknowledge that failure provides learning opportunities.
• Calculated Risks: Make informed decisions to manage potential downsides.
• Iterative Learning: Apply lessons from failures to refine your approach.

The Role of Technology and Tools in Innovation

Technology and tools are the backbone of innovative thinking. As you navigate the world of innovation, it’s crucial to understand how these elements foster the creation of new solutions.

Technology serves as the springboard for the development of innovative solutions that can revolutionize industries. It provides you with the capabilities to transform ideas into tangible products and services .

• Tools : They facilitate the process of innovation by providing you with the means to explore and execute ideas.
• Important tools might include software for design, collaboration platforms for teamwork, and analytical instruments for data management.

When considering technology in the context of innovation:

• It heightens efficiency in various actions, from prototyping to market analysis.
• It allows for rapid testing and adaptation, which is essential in bringing new products to market swiftly.
• It can improve the reach of your services , making them more accessible to broader audiences.

Here is a comparison on how technology affects various aspects of the innovation process:

Embrace these innovations consciously and utilize them to navigate the complex landscape of bringing innovative solutions to life. As your proficiency with these tools grows, so does your potential to contribute to ever-evolving markets and societal needs.

Case Studies: Successes in Innovation

In this section, you will examine real-world examples of innovative thinking that have led to significant advancements in various industries, along with groundbreaking products and services that have changed the way customers and clients engage with the market.

Industry Revolutionaries

Apple Inc. – With the introduction of the iPhone in 2007, Apple transformed the telecommunications landscape. This innovation not only merged a phone and a music player but also paved the way for smartphones to become indispensable tools for millions of users worldwide, influencing customer behavior and expectations.

Tesla, Inc. – Tesla redefined the automotive industry with its electric vehicles (EVs), particularly the Model S, which challenged preconceptions about the viability of EVs. Their commitment to sustainability and bold approach to design, technology, and energy have positioned Tesla as a leader in the automotive revolution.

Innovative Products and Services

Amazon Web Services (AWS) – Launched in 2006, AWS took cloud computing to a new level, offering a suite of on-demand services to clients across the globe, thus catalyzing the shift to cloud-based infrastructure and playing a pivotal role in the IT services industry’s transformation.

Google Search – Revolutionizing the way information is accessed, Google Search became an essential service by providing fast, relevant, and comprehensive search results to users, simplifying data retrieval and profoundly impacting how knowledge is consumed.

Challenges and Barriers to Innovation

Innovative thinking is often met with challenges that can stifle progress. You’ll encounter organizational resistance and complex problems that can impede your ability to innovate.

Overcoming Organizational Resistance

Organizational culture can be a significant barrier to innovation. Resistance often arises due to a fear of change or a lack of understanding of the benefits that innovation can bring.

• Communicate the value of innovation clearly and frequently to all organizational levels.
• Engage employees in the innovation process, allowing them to contribute ideas and feel a sense of ownership.

Strategies to mitigate resistance involve providing education, fostering an inclusive culture, and rewarding innovative behaviors.

Navigating Complex Problems

Innovation requires you to navigate through complex problems that are often multi-faceted and ambiguous. To effectively tackle these problems:

• Break them down into smaller, more manageable components.
• Use bold iterative and agile methods to address these smaller elements, allowing for flexibility and adjustability.

Employing a systematic approach for problem-solving can enable you to manage complexity and move forward with innovative solutions.

Future of Innovation

In the realm of innovation, your ability to forecast emerging trends and implement practices for sustained growth is key.

Predicting Trends and Evolving Markets

In the future, you’ll find that predicting trends hinges on data analysis and market insights. You should be adept at interpreting complex data to discern potential market shifts.

Consider the application of artificial intelligence (AI) to assist in detecting patterns that forecast future trends. Utilizing AI, you can evaluate consumer behaviour and anticipate needs before they’re fully formed.

For markets to evolve, they must adapt to technological advancements and changing consumer expectations.

You’ll observe an emphasis on agility within companies to tailor their strategies to the dynamic market landscape.

This ability to pivot quickly enables you not only to match the pace of change but also to potentially lead the market through innovation.

Sustaining Long-Term Innovation

To ensure long-term growth , embedding innovation into your company’s culture is crucial.

This involves more than occasional creative initiatives; it’s about fostering an environment where innovation is a continuous, systemic phenomenon.

Cross-functional teams and open collaboration spaces are effective methods to integrate diverse perspectives and expertise, driving innovation from all angles of your organization.

Moreover, investment in R&D (Research & Development) is essential for sustaining innovation.

By prioritizing R&D, you cultivate a forward-thinking mindset that consistently seeks improvement and development. Balancing short-term successes with the vision of future potential is instrumental for enduring progress and remaining competitive in your industry.

Innovative thinking is essential in today’s rapidly evolving landscape. As you develop this skill, you’ll find yourself better equipped to tackle complex challenges and create value in unique and impactful ways.

Remember the following key points to foster your innovative mindset:

• Stay Curious: Ask questions, seek new knowledge, and remain open to learning.
• Embrace Diversity: Diverse perspectives can spark creativity and lead to groundbreaking solutions.
• Challenge the Status Quo: Question existing assumptions and don’t be afraid to take risks.

By applying these principles in your personal and professional life, you propel yourself and others toward a future of progress and invention.

Engage regularly in activities that stretch your creative abilities, and take the time to reflect on experiences that could lead to insightful innovations.

The journey of innovation is continuous, and your potential to contribute to this dynamic field is limitless.

Allow your curiosity to guide you, and harness your innovative thinking to make a tangible difference in the world around you.

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• Spencer Greenberg
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Problem-Solving Techniques That Work For All Types of Challenges

Essay by Spencer Greenberg, Clearer Thinking founder

A lot of people don’t realize that there are general purpose problem solving techniques that cut across domains. They can help you deal with thorny challenges in work, your personal life, startups, or even if you’re trying to prove a new theorem in math.

Below are the 26 general purpose problem solving techniques that I like best, along with a one-word name I picked for each, and hypothetical examples to illustrate what sort of strategy I’m referring to.

Consider opening up this list whenever you’re stuck solving a challenging problem. It’s likely that one or more of these techniques can help!

1. Clarifying

Try to define the problem you are facing as precisely as you can, maybe by writing down a detailed description of exactly what the problem is and what constraints exist for a solution, or by describing it in detail to another person. This may lead to you realizing the problem is not quite what you had thought, or that it has a more obvious solution than you thought.

Life Example

“I thought that I needed to find a new job, but when I thought really carefully about what I don’t like about my current job, I realized that I could likely fix those things by talking to my boss or even, potentially, just by thinking about them differently.”

Startup Example

“we thought we had a problem with users not wanting to sign up for the product, but when we carefully investigated what the problem really was, we discovered it was actually more of a problem of users wanting the product but then growing frustrated because of bad interface design.”

2. Subdividing

Break the problem down into smaller problems in such a way that if you solve each of the small problems, you will have solved the entire problem. Once a problem is subdivided it can also sometimes be parallelized (e.g., by involving different people to work on the different components).

“My goal is to get company Z to become a partner with my company, and that seems hard, so let me break that goal into the steps of (a) listing the ways that company Z would benefit from becoming a partner with us, (b) finding an employee at company Z who would be responsive to hearing about these benefits, and (c) tracking down someone who can introduce me to that employee.”

Math Example

“I want to prove that a certain property applies to all functions of a specific type, so I start by (a) showing that every function of that type can be written as a sum of a more specific type of function, then I show that (b) the property applies to each function of the more specific type, and finally I show that (c) if the property applies to each function in a set of functions then it applies to arbitrary sums of those functions as well.”

3. Simplifying

Think of the simplest variation of the problem that you expect you can solve that shares important features in common with your problem, and see if solving this simpler problem gives you ideas for how to solve the more difficult version.

“I don’t know how to hire a CTO, but I do know how to hire a software engineer because I’ve done it many times, and good CTOs will often themselves be good software engineers, so how can I tweak my software engineer hiring to make it appropriate for hiring a CTO?”

“I don’t know how to calculate this integral as it is, but if I remove one of the free parameters, I actually do know how to calculate it, and maybe doing that calculation will give me insight into the solution of the more complex integral.”

4. Crowd-sourcing 

Use suggestions from multiple people to gain insight into how to solve the problem, for instance by posting on Facebook or Twitter requesting people’s help, or by posting to a Q&A site like Quora, or by sending emails to 10 people you know explaining the problem and requesting assistance.

Business Example

“Do you have experience outsourcing manufacturing to China? If so, I’d appreciate hearing your thoughts about how to approach choosing a vendor.”

Health Example

“I have trouble getting myself to stick to doing exercise daily. If you also used to have trouble getting yourself to exercise but don’t anymore, I’d love to know what worked to make it easier for you.”

5. Splintering

If the problem you are trying to solve has special cases that a solution to the general problem would also apply to, consider just one or two of these special cases as examples and solve the problem just for those cases first. Then see if a solution to one of those special cases helps you solve the problem in general.

“I want to figure out how to improve employee retention in general, let me examine how I could have improved retention in the case of the last three people that quit.”

“I want to figure out how to convince a large number of people to become customers, let me first figure out how to convince just Bill and John to become customers since they seem like the sort of customer I want to attract, and see what general lessons I learn from doing that.”

Read the books or textbooks that seem most related to the topic, and see whether they provide a solution to the problem, or teach you enough related information that you can now solve it yourself.

Economics Example

“Economists probably have already figured out reasonable ways to estimate demand elasticity, let’s see what an econometrics textbook says rather than trying to invent a technique from scratch.”

Mental Health Example

“I’ve been feeling depressed for a long time, maybe I should read some well-liked books about depression.”

7. Searching

Think of a similar problem that you think practitioners, bloggers or academics might have already solved and search online (e.g., via google, Q&A sites, or google scholar academic paper search) to see if anyone has done a write-up about how they solved it.

Advertising Example

“I’m having trouble figuring out the right advertising keywords to bid on for my specific product, I bet someone has a blog post describing how to approach choosing keywords for other related products.”

Machine Learning Example

“I can’t get this neural network to train properly in my specific case, I wonder if someone has written a tutorial about how to apply neural networks to related problems.”

8. Unconstraining

List all the constraints of the problem, then temporarily ignore one or more of the constraints that make the problem especially hard, and try to solve it without those constraints. If you can, then see if you can modify that unconstrained solution until it becomes a solution for the fully constrained problem.

“I need to hire someone who can do work at the intersection of machine learning and cryptography, let me drop the constraint of having cryptography experience and recruit machine learning people, then pick from among them a person that seems both generally capable and well positioned to learn the necessary cryptography.”

Computer Science Example

“I need to implement a certain algorithm, and it needs to be efficient, but that seems very difficult, so let me first figure out how to implement an inefficient version of the algorithm (i.e., drop the efficiency constraint), then at the end I will try to figure out how to optimize that algorithm for efficiency.”

9. Distracting

Fill your mind with everything you know about the problem, including facts, constraints, challenges, considerations, etc. and then stop thinking about the problem, and go and do a relaxing activity that requires little focus, such as walking, swimming, cooking, napping or taking a bath to see if new ideas or potential solutions pop into your mind unexpectedly as your subconscious continues to work on the problem without your attention.

“For three days, I’ve been trying to solve this problem at work, but the solution only came to me when I was strolling in the woods and not even thinking about it.”

Example from mathematician Henri Poincaré

“The incidents of the travel made me forget my mathematical work. Having reached Coutances, we entered an omnibus to go someplace or other. At the moment when I put my foot on the step, the idea came to me, without anything in my former thoughts seeming to have paved the way for it, that the transformations I had used to define the Fuchsian functions were identical with those of non-Euclidean geometry.”

10. Reexamining

Write down all the assumptions you’ve been making about the problem or about what a solution should I look like (yes – make an actual list). Then start challenging them one by one to see if they are actually needed or whether some may be unnecessary or mistaken.

Psychology Example

“We were assuming in our lab experiments that when people get angry they have some underlying reason behind it, but there may be some anger that is better modeled as a chemical fluctuation that is only loosely related to what happens in the lab, such as when people are quick to anger because they are hungry.”

“I need to construct a function that has this strange property, and so far I’ve assumed that the function must be smooth, but if it doesn’t actually need to be then perhaps I can construct just such a function out of simple linear pieces that are glued together.”

11. Reframing

Try to see the problem differently. For instance, by flipping the default, analyzing the inverse of the problem instead, thinking about how you would achieve the opposite of what you want, or shifting to an opposing perspective.

If we were building this company over again completely from scratch, what would we do differently in the design of our product, and can we pivot the product in that direction right now?”

“Should move to New York to take a job that pays $20,000 more per year? Well, if I already lived in New York, the decision to stay there rather than taking a $20,000 pay cut to move here would be an easy one. So maybe I’m overly focused on the current default of not being in New York and the short term unpleasantness of relocating.”

Marketing Example

“If I were one of our typical potential customers, what would I do to try to find a product like ours?”

12. Brainstorming

Set a timer for at least 5 minutes, and generate as many plausible solutions or ideas that you can without worrying about quality at all. Evaluate the ideas only at the end after the timer goes off.

“I’m going to set a timer for 5 minutes and come up with at least three new ways I could go about looking for a co-founder.”

“I’m going to set a timer for 20 minutes and come up with at least five possible explanations for why I’ve been feeling so anxious lately.”

13. Experting

Find an expert (or someone highly knowledgeable) in the topic area and ask their opinion about the best way to solve the problem.

“Why do you think most attempts at creating digital medical records failed, and what would someone have to do differently to have a reasonable chance at success?”

“What sort of optimization algorithm would be most efficient for minimizing the objective functions of this type?”

14. Eggheading

Ask the smartest person you know how they would solve the problem. Be sure to send an email in advance, describing the details so that this person has time to deeply consider the problem before you discuss it.

“Given the information I sent you about our competitors and the interviews we’ve done with potential customers, in which direction would you pivot our product if you were me (and why)?”

Research Example

“Given the information I sent you about our goals and the fact that our previous research attempts have gotten nowhere, how would you approach researching this topic to find the answer we need?”

15. Guessing

Start with a guess for what the solution could be, now check if it actually works and if not, start tweaking that guess to see if you can morph it into something that could work.

“I don’t know what price to use for the product we’re selling, so let me start with an initial guess and then begin trying to sell the thing, and tweak the price down if it seems to be a sticking point for customers, and tweak the price up if the customers don’t seem to pay much attention to the price.”

“My off the cuff intuition says that this differential equation might have a solution of the form x^a * e^(b x)for some a or b, let me plug it into the equation to see if indeed it satisfies the equation for any choice of a and b, and if not, let me see if I can tweak it to make something similar work.”

“I don’t know what the most effective diet for me would be, so I’ll just use my intuition to ban from my diet some foods that seem both unhealthy and addictive, and see if that helps.”

16. Comparing

Think of similar domains you already understand or similar problems you have already solved in the past, and see whether your knowledge of those domains or solutions to those similar problems may work as a complete or partial solution here.

“I don’t know how to find someone to fix things in my apartment, but I have found a good house cleaner before by asking a few friends who they use, so maybe I can simply use the same approach for finding a person to fix things.”

“This equation I’m trying to simplify reminds me of work I’m familiar with related to Kullback-Leibler divergence, I wonder if results from information theory could be applied in this case.”

17. Outsourcing

Consider whether you can hire someone to solve this problem, instead of figuring out how to solve it yourself.

“I don’t really understand how to get media attention for my company, so let me hire a public relations firm and let them handle the process.”

“I have no fashion sense, but I’d like to look better. Maybe I should hire someone fashionable who works in apparel to go shopping with me and help me choose what I should wear.”

18. Experimenting

Rapidly develop possible solutions and test them out (in sequence, or in parallel) by applying cheap and fast experiments. Discard those that don’t work, or iterate on them to improve them based on what you learn from the experiments.

“We don’t know if people will like a product like the one we have in mind, but we can put together a functioning prototype quickly, show five people that seem like they could be potential users, and iterate or create an entirely new design based on how they respond.”

“I don’t know if cutting out sugar will help improve my energy levels, but I can try it for two weeks and see if I notice any differences.”

19. Generalizing

Consider the more general case of the specific problem you are trying to solve, and then work on solving the general version instead. Paradoxically, it is sometimes easier to make progress on the general case rather than a specific one because it increases your focus on the structure of the problem rather than unimportant details.

“I want to figure out how to get this particular key employee more motivated to do good work, let me construct a model of what makes employees motivated to do good work in general, then I’ll apply it to this case.”

“I want to solve this specific differential equation, but it’s clearly a special case of a more general class of differential equations, let me study the general class and see what I can learn about them first and then apply what I learn to the specific case.”

20. Approximating

Consider whether a partial or approximate solution would be acceptable and, if so, aim for that instead of a full or exact solution.

“Our goal is to figure out which truck to send out for which delivery, which theoretically depends on many factors such as current location, traffic conditions, truck capacity, fuel efficiency, how many hours the driver has been on duty, the number of people manning each truck, the hourly rate we pay each driver, etc. etc. Maybe if we focus on just the three variables that we think are most important, we can find a good enough solution.”

“Finding a solution to this equation seems difficult, but if I approximate one of the terms linearly it becomes much easier, and maybe for the range of values we’re interested in, that’s close enough to an exact solution!”

21. Annihilating

Try to prove that the problem you are attempting to solve is actually impossible. If you succeed, you may save yourself a lot of time working on something impossible. Furthermore, in attempting to prove that the problem is impossible, you may gain insight into what makes it actually possible to solve, or if it turns out to truly be impossible, figure out how you could tweak the problem to make it solvable.

“I’m struggling to find a design for a theoretical voting system that has properties X, Y, and Z, let me see if I can instead prove that no such voting system with these three properties could possibly exist.”

“My goal has been to prove that this property always applies to this class of functions, let me see if I can generate a counterexample to prove that this goal is actually impossible.”

Physics Example

“I was trying to design a physical system with certain properties, but I now realize that if such a system could be realized, then it would allow for perpetual motion, and therefore it is impossible to build the sort of system I had in mind.”

22. Modeling

Try to build an explicit model of the situation, including what elements there are and how they related to each other. For instance, try drawing a diagram or flow chart that encapsulates your understanding of all the important information that relates to the problem.

“I’ve noticed that there are certain situations that cause me to freak out that would not bother other people. So what are the common elements when this happens, and how do they seem to relate to each other and to the way I end up feeling? Let me see if I can draw a diagram of this on paper.”

“What are all the different groups (e.g., providers, payers, patients) involved in the healthcare system, and if we diagram how they interact with each other, will that give us ideas for how we can sell our healthcare product?”

23. Brute forcing

One-by-one, consider every possible solution to the problem until you’ve found a good one or exhausted them all.

Startup example

“We’re not sure the order that these four parts of the user registration process should go in, so let’s make a list of all 24 possible orderings, and examine them one by one to see which makes the most sense.”

“It’s not clear how to pick which of these machine learning methods to use on this problem, but since we have lots of data, we can just try each of the algorithms and see which makes the most accurate predictions on data we’ve held to the side for testing.”

24. Refocusing

Forget about trying to solve the problem, and instead consider why you are trying to solve it. Then consider if there is a different problem you can work on that is aimed at producing the same sort of value in a different way.

Startup Example 1

“Maybe instead of trying increasingly hard to figure out how to get this type of consumer to buy, we need to switch our focus to the problem of how to sell to businesses, since what we actually care about is selling it, not selling it to one particular group.”

Startup Example 2

“I’ve been banging my head against the wall trying to implement this extremely complex feature, but there are lots of features that users would find just as valuable that are much easier to implement, maybe I should focus on those instead.”

25. Sidestepping

Consider whether you really want to spend more time trying to solve this problem and whether you can avoid the problem by instead working on totally different problems that you also care about.

“We’ve tried selling our solution to replace Excel for 12 months without much success, maybe we should go back to the drawing board and consider designing a totally new product. Our assumptions about customer needs seem to simply have been wrong.”

“I’ve spent six months on this math problem with little progress, but there are two other math problems I’m equally excited about, so maybe I should spend some time investigating whether one of those may be more tractable.”

26. Aggregating

Consider whether multiple problems you’re now experiencing might, in fact, be caused by the same source of difficulty, rather than being independent problems.

“I seem to be having conflict with a few different friends right now – could it be that I’m doing something without realizing it that is increasing my chance of conflict with all of them?”

“Three employees have quit in the last month. Perhaps the primary problem isn’t really about convincing this one important employee to stay, which is how I was framing it, but rather, about identifying why people keep leaving more generally.”

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SCAMPER Technique: Real Examples & Free Templates in Word, PDF, PPT…

Nathan Brooks

Published on May 24, 2024, updated on May 27, 2024

The SCAMPER technique is an invaluable tool designed to ignite innovative thoughts, offering a robust approach to problem-solving. In this guide, we'll delve into the world of SCAMPER, providing real-life examples and free templates in various formats including Word, PDF, PPT, and more. Ready to explore? Keep reading!

What is the SCAMPER Model?

The SCAMPER model is a valuable tool for prompting creative thinking and problem-solving. The acronym stands for:

Substitute: What elements of the product or process can you replace with something else?

Combine: How can you combine the product or process with something else to make it better?

Adapt: What can you change about the product or process to improve it?

Modify: Can you modify or change the product or process in any way?

Put to Another Use: Can you use the product or process in a different way or a different setting?

Eliminate: What parts of the product or process can you remove or simplify?

Reverse/Rearrange: Can you change the order of the product or process? Or reverse its components?

Each letter of SCAMPER represents a different strategy that prompts questions aimed at innovating and improving a product, process, or service. It's a practical method that encourages us to think about a problem from different perspectives, leading to fresh insights and novel solutions.

Real Examples of SCAMPER

SCAMPER is a creative thinking technique used to spark innovation and generate new ideas by asking specific questions about existing products or processes.

SCAMPER Example: Smartphone Evolution

Let's take a real-world example: the evolution of the smartphone.

1. Substitute:

   - Original: Physical keyboards on smartphones (like BlackBerry).

   - New: Touchscreen keyboards (as popularized by the iPhone).

   - Effect: This substitution allowed for larger screens and a more versatile user interface, making smartphones more user-friendly and capable of supporting a wider range of applications.

2. Combine:

   - Original: Separate devices for phone calls, cameras, and music players.

   - New: Integrated devices that combine calling, photography, and music capabilities.

   - Effect: This combination has led to the development of multifunctional smartphones that can replace several standalone devices, increasing convenience and portability.

   - Original: Personal digital assistants (PDAs) with limited internet connectivity.

   - New: Smartphones with full internet capabilities, adapting features from computers.

   - Effect: Adapting computer-like internet capabilities into smartphones enabled users to browse the web, use email, and access a wide range of online services on the go.

   - Original: Smartphones with fixed screen sizes.

   - New: Smartphones with flexible and foldable screens.

   - Effect: Modifying screen technology to create foldable phones has led to devices that can switch between a compact form and a larger display, offering enhanced versatility and user experience.

5. Put to another use:

   - Original: Smartphones primarily for communication.

   - New: Smartphones as payment devices using NFC technology.

   - Effect: This new use has transformed smartphones into convenient tools for cashless transactions, making them integral to modern financial practices.

6. Eliminate:

   - Original: Headphone jacks on smartphones.

   - New: Removal of headphone jacks in favor of wireless earbuds.

   - Effect: Eliminating the headphone jack has pushed the market towards wireless audio solutions, enhancing convenience and paving the way for advancements in Bluetooth technology.

7. Rearrange:

   - Original: Fixed camera positions on the back of the phone.

   - New: Pop-up, rotating, or under-display cameras.

   - Effect: Rearranging the camera positions has allowed for innovative design solutions that maximize screen real estate, creating a more immersive viewing experience and maintaining camera functionality.

Using the SCAMPER technique, companies have been able to continuously innovate and improve the smartphone, making it an indispensable part of modern life.

SCAMPER Technique in Writing

The SCAMPER technique, initially developed as a tool for product innovation, can also serve as a powerful ally in enhancing the creativity and effectiveness of your writing. Each of its seven strategies can be used to reframe your thinking and explore fresh perspectives. Let's delve into how each strategy applies to writing:

1. Substitute

Consider replacing characters, settings, or events with alternatives that could add depth or create an unexpected twist. Substituting words and phrases can also change the tone and style of your writing.

Merge different stories or ideas to create something new and interesting. You can also combine different writing styles, genres, or perspectives to generate innovative narratives.

Modify your writing style or voice to suit different audiences or contexts. Consider adapting successful structures or themes from other works and fitting them into your piece.

Alter aspects of your story, such as plot developments, character arcs, or conflict resolutions, to enhance engagement and intrigue. Modifying sentence structures and vocabulary can also enrich your text's stylistic range.

Put to Another Use

Reframe your story in a different context. A dramatic narrative can be reimagined as a comedic piece or a contemporary setting can shift to a historical one.

5. Eliminate

Remove unnecessary details, characters, or subplots that do not contribute to the main story. In the realm of language usage, eliminate redundancies and overly complex structures to enhance clarity.

6. Reverse/Rearrange

Change the order of events in your story, adopt a non-linear timeline, or tell the story from the end. Rearranging paragraphs and sentences can also improve the flow and coherence of your writing.

The SCAMPER technique is a dynamic approach to developing more creative and compelling content. Challenging conventional thinking and exploring diverse possibilities, it stimulates originality and inventiveness in your writing. So why not give it a try? The next time you're faced with writer's block or feel stuck in a creativity rut, remember SCAMPER and unleash your inner writer's full potential!

Boardmix: Your Free Gateway to SCAMPER Tool and SCAMPER Templates

Looking for a versatile tool that can enhance your creative thinking and problem-solving abilities? Boardmix brings you the perfect solution with its free SCAMPER tool and  SCAMPER templates .

Advantages of Using Boardmix as A SCAMPER Tool

Whether you're a student, entrepreneur, product manager, or designer, Boardmix serves as a powerful ally to foster your creative potential. It allows you to:

- Reframe your established thinking patterns

- Generate out-of-the-box ideas

- Enhance problem-solving abilities

- Improve decision-making processes

By offering this dynamic tool for free, Boardmix ensures that everyone can access this method to enhance their creativity without worrying about the cost.

A Look at the SCAMPER Templates on Boardmix

To help users better navigate through the SCAMPER process, Boardmix provides a selection of ready-to-use SCAMPER templates. These templates provide a structured approach to applying the SCAMPER technique, saving time and energy that can be channeled into the creative process.

Using the templates is simple. Just navigate to the Template library, search for the SCAMPER template, and use it immediately! Each one is divided into sections corresponding to each of the SCAMPER strategies. Users can fill in their ideas and insights in the provided spaces. This makes it easy to see how different thoughts connect and interact under each strategy, promoting a holistic understanding of the issue at hand.

Export and Convert SCAMPER Templates in Various Formats

Besides the free template to use online, one of the remarkable features of Boardmix is its ability to export SCAMPER templates into various formats such as Word, PDF, PPT, Image, and more.

SCAMPER Template in Word

Boardmix's ability to convert your SCAMPER template to a Word document offers a convenient way to create and manage your ideas. Microsoft Word's vast array of editing and formatting tools allows you to organize your thoughts efficiently under each SCAMPER category. Sharing and collaboration become effortless as Word files are universally accepted and easily accessible.

SCAMPER Template in PDF

If you're looking for a stable format that maintains the same appearance across different devices and operating systems, the PDF option provided by Boardmix is the perfect fit. The SCAMPER template in PDF format retains the original layout, providing a clear and concise view of your innovative ideas. Furthermore, PDF files can be secured with password protection, ensuring your data's safety and integrity.

SCAMPER Template in PPT

For those who wish to present their SCAMPER analysis creatively and visually, Boardmix enables conversion to PowerPoint (PPT)format. Just select your SCAMPER content and use the Boardmix AI to convert it easily! It's an ideal choice when discussing concepts with your team or during group brainstorming sessions.

SCAMPER Template as Image

Boardmix even allows you to convert your SCAMPER templates into image files. This can be particularly helpful if you want a quick visual representation of your ideas or if you need to insert the SCAMPER template into another document or presentation. Whichever format you choose, Boardmix ensures that your path to innovation remains smooth and hassle-free.

With Boardmix's powerful AI capabilities and intuitive interface, navigating through the SCAMPER technique becomes a seamless experience. The platform also enables real-time collaboration, making it easier for teams to brainstorm together, no matter where they are.

In conclusion, whether you're working on a personal project, exploring ideas for your startup, or engaging in an academic endeavor, Boardmix's free SCAMPER templates are valuable resources you shouldn't miss out on. So why wait? Start unlocking new perspectives and fostering creative growth with Boardmix today!

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Success in sustainability: two cognitive strategies for effective problem-solving.

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Thomas Lim is the Vice-Dean of Centre for Systems Leadership at SIM Academy. He is an AI+Web3 practitioner & author of Think.Coach.Thrive!

Systems thinking and critical thinking are distinct yet complementary cognitive tools essential for effective problem-solving. Systems thinking allows businesses to understand and address the broad impacts of their actions on an interconnected system, while critical thinking sharpens decision-making, ensuring that outcomes are viable, ethical and based on solid reasoning.

Systems thinking provides a holistic perspective, focusing on how various components of a system interact and affect each other within a broader context. It emphasizes understanding the interconnections, dynamics, long-term impacts and patterns within systems to predict future behaviors and develop sustainable solutions.

This approach is particularly valuable in complex environments like organizational change, environmental management, and technological systems, where understanding the big picture is crucial.

On the other hand, critical thinking adopts a more analytical approach, concentrating on evaluating information and arguments, identifying logical inconsistencies, and making reasoned judgments. It involves dissecting complex problems into manageable parts, emphasizing evidence-based decision-making and rigorous evaluation of ideas and assumptions.

Critical thinking is key in activities that require clear, structured thinking, such as logical reasoning, decision-making, and solution evaluation, often focusing on scrutinizing existing solutions and preventing errors.

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Together, these methodologies enhance decision-making and problem-solving by providing both macro and micro analytical perspectives to the challenge at hand.

Integrating both of these ways of thinking into sustainability initiatives offers organizations a robust framework for tackling complex challenges through a structured yet flexible approach. It helps organizations transform their approach to sustainability from fragmented efforts into a coherent, strategic agenda that drives real change.

Here's how organizations can implement these two ways of thinking effectively:

Step 1: Articulating Vision And Current Reality

Begin by defining a clear sustainability vision and objectively assess the current state to identify gaps. What is the desired future and the existing barriers or deficiencies preventing its realization? Engaging in this step ensures that all stakeholders have a unified understanding of the objectives and challenges.

For instance, a government agency might aim for sustainable urban development while recognizing current inefficiencies in urban infrastructure. The systemic structure would take into consideration manpower availability, lifetime cost of building projects and green funding availability.

Step 2: Structuring Decisions Based On Evidence

Detail decisions across all levels from strategic to tactical, ensuring that each decision aligns with the overarching sustainability goals.

This step often involves using decision hierarchies to maintain clarity and relevance at every level, thus preventing duplications and identifying gaps in strategies.

For example, a multinational corporation might structure decisions around reducing its carbon footprint through supplier engagement programs. Using critical thinking methodologies, they could create an analytical and evidence-based workflow and test assumptions on handoffs to ensure compliance.

Step 3: Prioritizing Challenges At Different Levels Of Perspectives

Identify the most impactful sustainability challenge and focus resources and efforts on areas where they can make the most significant difference to help maximize impact.

For example, a healthcare provider may prioritize waste reduction in its facilities by improving waste segregation and processing and develop the necessary systems and processes in keeping with the new disposal methods. They may modify or eliminate altogether outdated policies, leading to new behaviors of pattern over time in personnel involved.

Step 4: Developing Nested Solutions

Use both systems and critical thinking to create comprehensive, innovative and interconnected solutions. This might involve using systems diagrams to visualize problems and how they relate and employing logical reasoning to evaluate potential solutions for effectiveness and feasibility.

Remember the government agency aiming for sustainable urban development? In this scenario, they may create a stakeholder map aligning and enabling various parties to translate purpose into strategy. This would allow them to co-create multifaceted urban plans that integrate green spaces and renewable energy solutions. As a result, corresponding tactics and activities happen in an integrated, not haphazard, way.

Step 5: Crafting A Theory of Success

Develop a clear and actionable theory of success that outlines the key actions and leverage points. This theory should detail how the proposed solutions will address the identified challenges and lead to the desired change, identifying where small interventions could lead to significant systemic improvements.

In the case of the multinational corporation, their leverage was in incentivizing suppliers to adopt low-carbon technologies. Their theory of success was not in "shifting the burden" but in creating a positive reinforcement loop where they focused on the quality of relationships for long-term commitment.

Step 6: Implementing And Adjusting The Strategy

Put the strategies into action while establishing mechanisms for ongoing monitoring and adaptation. This includes setting up feedback loops to continuously gather data on the effectiveness of the interventions and making necessary adjustments based on empirical evidence and changing conditions.

For the healthcare provider addressing waste management challenges, this might involve adjusting waste management procedures based on ongoing feedback and outcomes. They might realize they are oftentimes reactive in their problem solving and therefore intend to conduct an intentional analysis and internalize and operationalize key insights.

As businesses become more complex and interconnected, the ability to think both systemically and critically isn’t just an advantage; it’s essential to survival and success in an interconnected world.

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VentureWell

Four Ways To Foster Creative Thinking in Student Entrepreneurs While Developing Their Problem-Solving Skills

Through the Improving Undergraduate STEM Education (IUSE) workshop series, funded by the National Science Foundation, social scientists collaborated with entrepreneurship educators to bridge the gap between their areas of expertise. The resulting white papers provide research-based insights and classroom techniques for inclusive entrepreneurship educators. This ongoing series currently covers Teamwork , Motivation , Critical Thinking , and Problem-Solving . Stay tuned for more topics!

“Idea generation involves producing a wide range of possible solutions, while evaluation entails critically examining and selecting the most promising ideas.”—Roger Beaty, Nathalie Duval-Couetil

Part of being an entrepreneur means anticipating and innovating for the future. This begins with generating ideas, an essential part of the creative thinking process, and evaluating those ideas in order to produce the best possible solutions to complex challenges. Student entrepreneurs must learn how to examine the feasibility, practicality, and potential impact of their innovations, while at the same time allowing their creativity to flourish. It can be a challenging balance to strike, both for students and for entrepreneurship educators who work to ensure their students’ inventions are both novel and realistic.

By teaching problem-solving skills, educators equip students to develop their creative thinking within a real-world context and ultimately be more successful in their entrepreneurship endeavors.

In their new white paper, Roger Beaty and Nathalie Duval-Couetil have outlined four practical ways to integrate creative thinking and problem-solving into the curriculum.

Download the full white paper “Theoretical Perspectives on Creative Thinking for Problem Solving: Implications for Entrepreneurship Education Research and Practice.”

Roger Beaty , assistant professor of Psychology at Penn State University Nathalie Duval-Couetil , director of University Entrepreneurship Education Initiatives at Purdue University

1. Adopt a Flex-Based Learning Approach

Entrepreneurial puzzles can be solved in many ways, and “flex-based” learning—or flex experiments—are an effective way to foster creativity and problem-solving. This develops student accountability and flexibility, offering a balanced approach to teaching entrepreneurship. Try activities like establishing connections between two very different topics, which encourages out-of-the-box thinking.

Fundamentally, it’s all about being able to visualize and test any given hypothetical scenario. “Promoting imagination, or the ability to create mental images, is an important skill,” write Beaty and Duval-Couetil.

2. Encourage Students To Strengthen Their Self-Awareness

By examining and better understanding their internal thought processes, students can learn to appreciate—and cultivate—the ability to evaluate their own ideas. Encourage students to critique and refine their ideas, while also offering constructive criticism and feedback to their peers. This is a form of self-reflection, and can help the development of their problem-solving skills.

“As students become more aware of their strengths and weaknesses, they can adjust their strategies and make more informed decisions when tackling entrepreneurial challenges,” write Beaty and Duval-Couetil.

3. Integrate Divergent Thinking Tests Into the Curriculum

A common way to measure creativity is through divergent thinking tests. These are evaluations that present open-ended problems, prompting students to generate as many ideas as they can within a set time frame. This can be presented through assignments like brainstorming activities or challenges, encouraging students to develop new products or services on the fly.

“By engaging in these activities, students not only practice generating creative ideas, but also learn to work collaboratively and listen to diverse perspectives,” write Beaty and Duval-Couetil. These are essential skills for all budding entrepreneurs and can grow their ability to problem-solve under pressure.

4. Promote Confidence in Problem-Solving Through Persistence

In many respects, being an entrepreneur is about taking risks. By fostering experimentation and persistence despite setbacks, educators prepare students to face real-world challenges. “This confidence in their creative abilities can enhance their motivation and willingness to tackle complex problems in entrepreneurship,” write Beaty and Duval-Couetil.

It’s important to provide opportunities for creative thinking within a supportive environment and to offer feedback while also highlighting progress and achievement. Students can benefit from reading about and hearing directly from entrepreneurs who have overcome their own challenges, further underscoring the importance of problem-solving skills in any industry.

Dig into the research and get more insights and classroom tools. Download the full white paper “Theoretical Perspectives on Creative Thinking for Problem Solving: Implications for Entrepreneurship Education Research and Practice.”

This material is based upon work supported by the National Science Foundation under IUSE Grant No. 2220329.

• classroom techniques
• inclusive innovation

Critical Thinking

Ai generator.

In today’s dynamic and fast-paced world, critical thinking stands out as an essential competency, seamlessly bridging the gap between soft and hard skills . As we navigate complex challenges and make informed decisions, the ability to think critically enhances our overall skill set. Critical thinking stands at the core of effective decision-making and problem-solving in today’s complex world. It involves analyzing information, evaluating evidence, and considering multiple perspectives to make informed judgments. In a society flooded with information, the ability to think critically ensures that individuals can distinguish between credible sources and misinformation. It empowers people to approach challenges logically and creatively, fostering innovation and resilience. By honing critical thinking skills, individuals enhance their capacity to navigate personal and professional landscapes with clarity and confidence.

What is Critical Thinking?

Critical thinking is the process of actively and skillfully analyzing, evaluating, and synthesizing information gathered from various sources, including observations , experiences, and communication. It involves using logic and reasoning to identify connections, draw conclusions, and make informed decisions, while remaining open-minded and aware of potential biases.

Critical Thinking Examples

• Analyzing News Reports : Evaluating the credibility of sources, checking for biases, and verifying facts before accepting news stories as true.
• Problem-Solving in the Workplace : Identifying the root cause of a problem, considering multiple solutions, and weighing the pros and cons before deciding on the best course of action.
• Scientific Research : Formulating hypotheses, designing experiments to test them, analyzing data objectively, and drawing conclusions based on evidence.
• Budgeting : Assessing income and expenses, prioritizing spending, and making informed decisions to stay within budget while saving for future needs.
• Reading Literature : Interpreting themes, symbols, and character motivations in a novel or poem, and considering how they relate to broader societal issues.
• Debating : Constructing logical arguments, anticipating counterarguments, and using evidence to support one’s position while also listening to and understanding opposing views.
• Medical Diagnosis : Doctors evaluating symptoms, considering possible conditions, ordering tests, and interpreting results to make accurate diagnoses and treatment plans.
• Educational Assessment : Teachers designing fair and effective assessments that measure student understanding and skills, and using the results to improve teaching strategies.
• Ethical Decision-Making : Weighing the moral implications of actions, considering the impact on stakeholders, and making choices that align with ethical principles.
• Legal Analysis : Lawyers analyzing case law, statutes, and evidence to build strong legal arguments and anticipate the strategies of opposing counsel.
• Marketing Strategy : Analyzing market trends, customer needs, and competitor actions to develop effective marketing campaigns that resonate with target audiences.
• Programming : Writing efficient code by understanding the problem, breaking it into smaller parts, and testing and debugging to ensure it works correctly.
• Urban Planning : Evaluating the needs of a community, considering environmental impact, and planning sustainable and functional urban spaces.
• Historical Analysis : Examining historical events, considering the context, and understanding the causes and effects while avoiding presentism (judging the past by today’s standards).
• Personal Decision-Making : Weighing the benefits and drawbacks of significant life choices, such as career changes or moving to a new city, and making decisions based on careful consideration and long-term goals.

For Students

• Activity : Organize debates on current events or controversial topics.
• Example : Have students debate the pros and cons of renewable energy sources versus fossil fuels.
• Activity : Present students with complex problems to solve in groups.
• Example : Task students with designing a plan to reduce plastic waste in their school.
• Activity : Analyze case studies relevant to their subjects.
• Example : In a business class, analyze a company’s decision-making process during a crisis.
• Activity : Conduct Socratic seminars where students discuss philosophical or ethical questions.
• Example : Discuss the ethical implications of artificial intelligence in society.
• Activity : Facilitate brainstorming sessions to generate creative solutions to problems.
• Example : Brainstorm ideas for a community service project to help local residents.
• Activity : Assign research projects requiring critical analysis of sources.
• Example : Research the impact of social media on teenage mental health and present findings.
• Activity : Engage students in role-playing exercises to explore different perspectives.
• Example : Role-play a historical event, with each student taking on the role of a key figure.
• Activity : Use logic puzzles and games to develop reasoning skills.
• Example : Solve Sudoku puzzles or play strategy games like chess.
• Activity : Encourage students to write reflectively about their learning experiences.
• Example : Write an essay on how their views on a topic have changed after a class discussion.
• Activity : Analyze the techniques used in advertisements to influence consumers.
• Example : Evaluate an advertisement’s claims and discuss the strategies used to persuade the audience.

In the Workplace

• Problem Solving : Analyzing the root cause of a recurring issue in production and developing a sustainable solution.
• Decision Making : Evaluating the pros and cons of two potential suppliers based on cost, quality, and reliability.
• Strategic Planning : Assessing market trends to develop a new product line that meets future consumer demands.
• Conflict Resolution : Mediating a disagreement between team members by understanding both perspectives and finding common ground.
• Process Improvement : Reviewing workflow inefficiencies and implementing new procedures to increase productivity.
• Risk Management : Identifying potential risks in a project and devising strategies to mitigate them.
• Customer Service : Addressing a customer complaint by understanding the underlying issue and providing a satisfactory resolution.
• Innovation : Brainstorming and evaluating new ideas for improving a product or service.
• Performance Evaluation : Analyzing employee performance data to provide constructive feedback and development plans.
• Budgeting : Reviewing and adjusting the department budget to ensure financial efficiency without compromising quality.

In the Classroom

• Critical Reading : Analyzing a text to understand the author’s argument, purpose, and use of evidence.
• Scientific Inquiry : Designing and conducting experiments to test hypotheses and draw conclusions based on data.
• Mathematical Problem Solving : Applying logical reasoning to solve complex math problems and explaining the solution process.
• Historical Analysis : Evaluating historical events and their impact from multiple perspectives.
• Debate : Constructing and defending arguments on various topics using evidence and reasoning.
• Project-Based Learning : Developing a research project by identifying a problem, gathering information, and presenting findings.
• Creative Writing : Critiquing peers’ work to provide constructive feedback and suggestions for improvement.
• Ethical Dilemmas : Discussing moral questions and justifying decisions based on ethical principles.
• Literary Analysis : Interpreting themes, symbols, and character development in literature.
• Collaborative Learning : Working in groups to solve problems, share ideas, and reach consensus.

In Everyday Life

• Financial Planning : Creating a budget to manage expenses, savings, and investments.
• Nutrition and Health : Analyzing dietary choices to improve overall health and wellness.
• Time Management : Prioritizing tasks and activities to make efficient use of time.
• Consumer Decisions : Comparing product reviews and prices before making a purchase.
• Home Maintenance : Troubleshooting and fixing household issues, such as plumbing or electrical problems.
• Travel Planning : Researching destinations, comparing travel options, and creating itineraries.
• Parenting : Making informed decisions about children’s education, health, and activities.
• Conflict Resolution : Resolving disputes with family or friends by understanding different viewpoints and finding compromises.
• Personal Development : Setting and pursuing personal goals, such as learning a new skill or improving fitness.
• Community Involvement : Analyzing community issues and participating in local initiatives to address them.

In Healthcare

• Diagnosis : Interpreting patient symptoms and medical history to diagnose conditions accurately.
• Treatment Planning : Developing individualized treatment plans based on patient needs and evidence-based practices.
• Ethical Decision-Making : Addressing ethical dilemmas in patient care, such as end-of-life decisions.
• Patient Communication : Explaining complex medical information to patients and families clearly and compassionately.
• Interdisciplinary Collaboration : Working with other healthcare professionals to provide comprehensive care.
• Medical Research : Designing and conducting research studies to advance medical knowledge and treatments.
• Healthcare Policy Analysis : Evaluating healthcare policies and their impact on patient care and outcomes.
• Clinical Judgment : Assessing and prioritizing patient care needs in emergency situations.
• Quality Improvement : Implementing strategies to improve patient safety and care quality.
• Continuing Education : Staying updated on medical advancements and integrating new knowledge into practice.

In Business

• Market Analysis : Evaluating market trends and consumer behavior to make informed business decisions.
• Strategic Planning : Developing long-term goals and strategies to achieve business objectives.
• Financial Management : Analyzing financial statements to make sound investment and budgeting decisions.
• Risk Assessment : Identifying and mitigating potential business risks.
• Negotiation : Using persuasive arguments and data to negotiate contracts and deals.
• Product Development : Assessing customer needs and market gaps to create new products.
• Customer Feedback Analysis : Collecting and analyzing customer feedback to improve products and services.
• Supply Chain Management : Optimizing supply chain processes to reduce costs and increase efficiency.
• Leadership : Making decisions that motivate and guide employees toward achieving company goals.
• Corporate Social Responsibility : Evaluating the social and environmental impact of business practices and implementing sustainable strategies.
• Research Projects : Conducting independent research, analyzing data, and presenting findings.
• Critical Essays : Writing essays that critically analyze texts, arguments, and ideas.
• Group Projects : Collaborating with classmates to complete assignments and solve problems.
• Class Discussions : Participating in discussions by presenting well-reasoned arguments and listening to others.
• Case Studies : Analyzing real-world scenarios to understand complex issues and propose solutions.
• Exam Preparation : Developing study plans and strategies to prepare for exams effectively.
• Internships : Applying classroom knowledge to real-world situations during internships and reflecting on experiences.
• Time Management : Balancing academic, social, and personal responsibilities.
• Library Research : Using library resources to find credible sources for research papers.
• Extracurricular Activities : Engaging in activities that develop leadership, teamwork, and problem-solving skills.

Critical Thinking scenarios

Here are some critical thinking scenarios along with questions and answers to help you practice and enhance your critical thinking skills:

Scenario 1: Workplace Conflict

Scenario: You are a manager at a company. Two of your team members, John and Lisa, have been having frequent disagreements. These conflicts are starting to affect the team’s productivity and morale.

• What steps would you take to address the conflict between John and Lisa?
• How would you ensure that the resolution is fair and satisfactory for both parties?
• What strategies would you implement to prevent similar conflicts in the future?
• Schedule a private meeting with John and Lisa to discuss the issue.
• Listen to both sides without taking sides to understand the root cause of the conflict.
• Facilitate a mediation session where both parties can express their concerns and work towards a resolution.
• Agree on specific actions that both parties will take to avoid future conflicts.
• Ensure that both John and Lisa feel heard and respected during the mediation process.
• Identify common ground and mutual interests to build a foundation for resolution.
• Set clear expectations and follow-up actions for both parties.
• Monitor the situation and provide support to ensure the conflict does not resurface.
• Foster an open and inclusive team culture where concerns can be raised early.
• Provide regular team-building activities to strengthen relationships.
• Implement conflict resolution training for all team members.
• Establish clear communication channels and protocols for addressing grievances.

Scenario 2: Ethical Dilemma

Scenario: You are a journalist working on a high-profile story. You discover that one of your sources has provided you with information that could harm their reputation if published. However, this information is crucial to your story and serves the public interest.

• What factors would you consider before deciding whether to publish the information?
• How would you balance the public interest with the potential harm to your source?
• What steps would you take to verify the accuracy of the information before publication?
• The significance of the information to the public interest.
• The potential consequences for the source if the information is published.
• The ethical guidelines and professional standards of journalism.
• Any possible legal implications of publishing the information.
• Evaluate whether the public’s right to know outweighs the potential harm to the source.
• Consider anonymizing the source or redacting sensitive details to protect their identity.
• Seek advice from colleagues or an ethics committee to make an informed decision.
• Cross-check the information with other reliable sources.
• Review any documentation or evidence provided by the source.
• Conduct interviews with other individuals who can corroborate the information.
• Ensure that the information is presented in context to avoid misrepresentation.

Scenario 3: Environmental Impact

Scenario: Your company is planning to build a new factory in a rural area. This project promises economic growth and job creation but also raises concerns about environmental impact and the displacement of local wildlife.

• What are the potential environmental impacts of the new factory?
• How would you address the concerns of the local community and environmental groups?
• What measures would you implement to minimize the environmental impact of the factory?
• Air and water pollution from factory emissions and waste.
• Habitat destruction and displacement of local wildlife.
• Increased traffic and noise pollution in the area.
• Strain on local resources such as water and energy.
• Organize community meetings to discuss the project and listen to concerns.
• Collaborate with environmental groups to assess the impact and find solutions.
• Provide transparent information about the factory’s operations and mitigation plans.
• Offer compensation or relocation assistance to affected residents if necessary.
• Implement eco-friendly technologies and practices to reduce emissions and waste.
• Develop a comprehensive environmental management plan.
• Create buffer zones and wildlife corridors to protect local habitats.
• Invest in renewable energy sources to power the factory.
• Improved Problem Solving: Critical thinking helps in analyzing problems systematically and making better decisions.
• Enhanced Communication: It allows for clear expression and understanding of ideas.
• Better Decision Making: Critical thinking leads to more informed and logical choices.
• Adaptability: It enables individuals to adapt to new situations and challenges effectively.
• Informed Opinions: Critical thinkers can form well-grounded opinions and defend them logically.

What are the critical thinking skills?

• Analysis: Breaking down complex information into smaller parts to understand it better.
• Interpretation: Understanding and explaining the meaning of information or an event.
• Inference: Drawing logical conclusions from available information.
• Evaluation: Assessing the credibility and relevance of information and arguments.
• Explanation: Clearly and concisely articulating your reasoning and evidence.
• Self-Regulation: Reflecting on and adjusting one’s own thought processes and biases.

Concepts of critical thinking

• Clarity: Ensuring that the information and arguments are clear and understandable.
• Accuracy: Ensuring that information is true and free from errors.
• Precision: Providing enough detail to understand the specific context.
• Relevance: Ensuring that information and arguments are directly related to the issue at hand.
• Depth: Addressing the complexities and underlying factors of an issue.
• Breadth: Considering different perspectives and alternatives.
• Logic: Ensuring that the reasoning is coherent and follows a logical sequence.
• Fairness: Being open-minded and impartial in evaluating information and arguments.
• Identify the Problem or Question: Clearly define what you are trying to solve or understand.
• Gather Information: Collect relevant data, evidence, and viewpoints.
• Analyze the Information: Break down the information to understand the relationships and implications.
• Evaluate the Evidence: Assess the quality, credibility, and relevance of the evidence.
• Formulate Conclusions: Draw reasoned conclusions based on the analysis and evaluation.
• Communicate the Conclusion: Clearly express your findings and reasoning.
• Reflect and Reassess: Continuously reflect on the process and outcomes to improve your critical thinking skills.

Basics of critical thinking

• Open-Mindedness: Being willing to consider new ideas and perspectives.
• Curiosity: Having a strong desire to learn and understand.
• Skepticism: Questioning the validity of information and not taking things at face value.
• Objectivity: Striving to remain unbiased and impartial.
• Rationality: Basing decisions on logical reasoning rather than emotions.
• Socratic Questioning: Asking a series of probing questions to explore complex ideas and uncover underlying assumptions.
• Mind Mapping: Visually organizing information to see connections and relationships.
• Brainstorming: Generating a wide range of ideas and solutions without immediate judgment.
• Role Playing: Considering different perspectives by imagining oneself in another person’s position.
• SWOT Analysis: Evaluating the strengths, weaknesses, opportunities, and threats related to a particular situation or decision.
• Thought Experiments: Imagining hypothetical scenarios to explore potential outcomes and implications.

How to Practice and Use Critical Thinking

The critical thinking process incorporates various other logical soft skills that will help you analyze and interpret all the information to create an informed decision. These soft skills include observational skills, problem-solving, communication skills, and analytical thinking. If you sharpen all of these elements and characteristics you will inadvertently enhance your critical thinking.

Step 1: Practice One’s Observational and Perception Skills

We use our senses to perceive the world around us, whether it would be sight, smell, a, and sensations. One should practice utilizing these senses to create logical inferences and deductions that will help out brain unconsciously absorb and analyze these types of information. The more one practices their senses the better their thinking process will be.

Step 2: Enhance One’s Problem-Solving Skills

Logic and problem-solving allow the person to deduce and connect information that the environment or circumstance presents to the said person. You need to practice your problem-solving skills via puzzles, logical reasoning tests, and ethical dilemmas. Practicing one’s problem-solving skills will allow the person to efficiently establish cause-and-effect  reasoning or properly create logical decisions.

Step 3: Prepare and Practice One’s Communication Skills

Communication is a pivotal skill we often use when interacting with other people. This type of skill includes body language , assertive communication , concise language, and other communication skills. In critical thinking, a person must be able to properly communicate their thoughts and thinking process to other people, which will create a collaborative environment. Other times, the perfect solution might not be present without the need for communication.

Step 4: Practice Analysis of the Situation

One’s analytical thinking skills allow the person to take note of various elements and characteristics of the situation and analyze these elements’ contribution to the current situation or circumstance. You need to practice your analytical thinking to properly process the current situation or circumstance you find yourself in.

Why Do Employers Value Critical Thinking Skills?

Employers value critical thinking skills because they enable employees to analyze situations, make informed decisions, and solve problems effectively. Critical thinkers can evaluate information from various sources, identify logical connections, and foresee potential consequences, which leads to better strategic planning and innovation. These skills also enhance communication and collaboration, as critical thinkers can present their ideas clearly and consider different perspectives. Ultimately, critical thinking contributes to improved productivity, adaptability, and competitiveness in the workplace.

What is critical thinking?

Critical thinking involves analyzing and evaluating information to make reasoned, logical decisions, and judgments. It emphasizes evidence-based reasoning and problem-solving.

Why is critical thinking important?

Critical thinking enhances decision-making, problem-solving, and the ability to analyze complex situations. It is crucial for personal and professional growth.

How can I improve my critical thinking skills?

Improve critical thinking by questioning assumptions, seeking diverse perspectives, practicing problem-solving, and engaging in reflective thinking regularly.

What are the key components of critical thinking?

Key components include analysis, evaluation, inference, explanation, and self-regulation. These skills help in understanding and assessing arguments and evidence.

How does critical thinking benefit students?

Students benefit from critical thinking by improving academic performance, enhancing research skills, and fostering independent thinking and creativity.

What role does critical thinking play in the workplace?

In the workplace, critical thinking aids in decision-making, innovation, conflict resolution, and improving productivity and efficiency.

Can critical thinking be taught?

Yes, critical thinking can be taught through targeted educational programs, exercises, and practice that focus on developing analytical and evaluative skills.

What is an example of critical thinking in everyday life?

An example is evaluating news sources for credibility before accepting information as true. This involves analyzing evidence and assessing biases.

How does critical thinking relate to problem-solving?

Critical thinking is integral to problem-solving as it involves analyzing the problem, evaluating options, and making reasoned decisions based on evidence.

What are common barriers to critical thinking?

Common barriers include cognitive biases, emotional influences, lack of relevant information, and social pressures. Overcoming these requires awareness and deliberate practice.

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The effectiveness of the Adiwiyata audiovisual media based on examples non-examples cooperative in improving students’ problem-solving skills, creative thinking skills, and environmental literacy

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Sueb Sueb , Mimien Henie Irawati Al-Muhdhar , Racy Rizky Abdillah , Suhadi Suhadi , Yayang Setya Wardhani , Lia Astuti , Intan Ayu Idha Wulandari , Feni Eka Wulandari , Ruchimah Achmad; The effectiveness of the Adiwiyata audiovisual media based on examples non-examples cooperative in improving students’ problem-solving skills, creative thinking skills, and environmental literacy. AIP Conf. Proc. 24 May 2024; 3106 (1): 070026. https://doi.org/10.1063/5.0215343

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Education plays a role in creating a young generation with character and life skills. Based on the problem, problem-solving skills, creative thinking skills, and character to the environment in the form of students’ environmental literacy need to be improved. Efforts that must be made to train students to have a sense of caring for the environment to produce problem-solving solutions and creative ideas in the context of sustainable development are through the Adiwiyata Program. This study aims to test the effectiveness of Adiwiyata audiovisual media based on Examples Non-Examples Cooperative in improving the problem-solving skills, creative thinking skills, and environmental literacy of 10th-grade students at SMAN 2 Malang. The research design used was pre-experiment one group pretest-posttest. The research population is all 10th at SMAN 2 Malang. The research sample was students of 10th MIPA 4 at SMAN 2 Malang, which was determined by purposive sampling. This research was conducted in November 2021. The data analysis technique used a normalised gain score. The results of the N-gain test of problem-solving skills are 0.81 in the high effectiveness category, creative thinking skills are 0.73 in the high effectiveness category, and environmental literacy is 0.59 in the moderate effectiveness category, so it can be said that there is an increase between pretest and post-test results. This can happen because all indicators of problem-solving skills, creative thinking skills, and environmental literacy are trained for students at each step of the Examples Non-Examples Cooperative model. Adiwiyata audiovisual media is packaged in the form of a website with many features to help students improve problem-solving, creative thinking, and environmental literacy. The adiwiyata audiovisual media is based on Examples Non-Examples Cooperative, which can increase the effectiveness of problem-solving skills, creative thinking skills, and environmental literacy of 10th-grade students at SMAN 2 Malang.

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