customer services executive resume

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

Customer Service Executive Resume Examples

Writing a resume can be intimidating and difficult, but it is essential for job seekers looking to land that perfect customer service executive role. Crafting an effective resume is key to being called in for an interview, and the tips and advice in this guide will help you create an impressive resume that will give you the best chance at success. We will discuss the essential elements of a resume, what to include in each section, and provide examples to help get you started. With this guide, you will be well on your way to writing a strong and successful customer service executive resume.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

Customer Service Executive

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A Customer Service Executive with extensive experience in customer service and client relations. Possessing excellent communication and problem- solving skills, adept at creating an enjoyable and tailored customer experience. Proven success in developing relationships with clients and providing solutions to customer service inquiries. Committed to delivering the highest level of customer service, while promoting the organizational objectives.

Core Skills :

• Excellent customer service
• Strong problem solving abilities
• Superb communication skills
• Organization and time management
• Flexibility and adaptability
• Conflict resolution
• Compliance and process adherence
• Knowledge of customer service principles and practices

Professional Experience :

Customer Service Executive, ABC Company- May 2012- April 2019

• Managed customer inquiries, both incoming and outgoing calls, emails and direct customer inquiries
• Developed and maintained strong relationships with clients to assess satisfaction with products
• Collaborated with cross- functional teams to identify customer needs and develop an action plan
• Ensured the highest levels of customer service were provided to customers
• Ensured customer service standards were met and exceeded
• Provided effective solutions to customer inquiries in a timely manner
• Resolved customer complaints within established guidelines

Education :

Bachelor of Science in Business Administration, ABC University – 2011

Create My Resume

Build a professional resume in just minutes for free.

Customer Service Executive Resume with No Experience

Objective: Seeking a Customer Service Executive role to effectively utilize my interpersonal skills and extensive knowledge of customer service principles.

Highly motivated customer service professional with excellent communication and problem- solving skills. Proven ability to build strong relationships with customers while providing guidance and support. Looking to apply my knowledge of customer service fundamentals to a challenging role.

• Excellent communication skills
• Problem solving skills
• Customer- oriented
• Excellent multitasking abilities
• Knowledge of customer service principles
• Highly organized

Responsibilities :

• Responding to customer inquiries in a timely manner
• Assisting customers in resolving their issues
• Providing excellent customer service
• Maintaining a professional attitude when dealing with customers
• Ensuring customer satisfaction and resolving any customer complaints
• Processing customer orders and payments
• Updating customer records and information in the system.

Experience 0 Years

Level Junior

Education Bachelor’s

Customer Service Executive Resume with 2 Years of Experience

A highly motivated Customer Service Executive with two years of experience in the customer service industry. Proven ability to develop successful strategies for customer service delivery and customer relations management. Skilled in troubleshooting customer issues and providing a positive customer experience. Possesses strong organizational skills and is adept at problem solving.

• Excellent interpersonal, communication and organizational skills
• Strong customer service orientation
• Proficient in customer service software
• Proficient in Microsoft Office applications
• Ability to multitask and prioritize tasks
• Ability to remain calm and professional when faced with difficult customers
• Provide prompt and courteous customer service to customers
• Resolve customer inquiries and complaints promptly and effectively
• Assist customers with product selection and product knowledge
• Ensure customer orders are processed accurately and in a timely manner
• Follow up with customers to ensure satisfaction
• Keep accurate records of customer interactions and transactions
• Take payments and handle cash transactions accurately
• Stay up to date on product information and changes in customer service policies

Experience 2+ Years

Customer Service Executive Resume with 5 Years of Experience

Highly motivated customer service executive with 5 years of experience in providing customer support in a corporate environment. Skilled at resolving customer issues in a timely and efficient manner, leveraging strong communication, problem- solving and interpersonal skills. Organized and detail- oriented, able to handle customer inquiries both quickly and professionally. Experienced in leveraging various customer service tools to manage customer accounts.

• Customer service and support
• Face- to- face customer interaction
• Attention to detail
• Written and verbal communication
• Problem- solving and issue resolution
• Account management
• Responding to customer inquiries via phone, email, and in- person
• Investigating customer issues and finding solutions to resolve them
• Processing orders, returns and exchanges
• Answering customer questions on product features and services
• Handling customer complaints and escalations
• Assisting customers in setting up accounts and managing their profiles
• Creating reports on customer feedback and account activity

Experience 5+ Years

Level Senior

Customer Service Executive Resume with 7 Years of Experience

A highly motivated and detail- oriented Customer Service Executive with 7 years of experience in providing customer service, maintaining customer relationship, and resolving customer complaints. Proven ability to build competitive advantages through excellent customer service, communication, and problem- solving skills. Adept at working in fast- paced environments, managing customer expectations, and multitasking.

• Customer service
• Customer relationship management
• Problem- solving
• Communication
• Time management
• Multi- tasking
• Providing prompt and courteous customer service
• Assisting customers with inquiries and complaints
• Establishing and maintaining effective customer relationships
• Responding to customer emails and phone calls in a timely manner
• Resolving customer complaints in a professional and timely manner
• Updating customer records in the database
• Processing customer orders accurately and efficiently
• Developing and implementing strategies to build customer loyalty
• Monitoring customer satisfaction and providing feedback to ensure quality control
• Developing customer service policies and practices
• Handling customer inquiries and complaints in a professional and courteous manner.

Experience 7+ Years

Customer Service Executive Resume with 10 Years of Experience

A customer service executive with a decade of experience in interacting with customers, resolving customer service inquiries and complaints, and providing customer service support. Possess strong communication and problem- solving skills with a solid track record of improving customer service satisfaction. Possess great understanding of customer service processes and procedures, knowledgeable in customer service software, databases, and tools.

• Excellent Communication and Interpersonal Skills
• Customer Service Support
• Customer Service Software and Databases
• Customer Service Processes and Procedures
• Time Management
• Answered customer inquiries through phone calls and emails.
• Assisted customers in resolving their complaints and problems.
• Provided customer service support to customers.
• Maintained customer service records and updated customer information as necessary.
• Managed customer service escalations and ensured positive customer experiences.
• Maintained customer service software and databases.
• Processed customer orders and ensured accuracy.
• Developed customer service processes and procedures.
• Handled customer returns and exchanges.
• Assisted in the development of customer service policies and procedures.

Experience 10+ Years

Level Senior Manager

Education Master’s

Customer Service Executive Resume with 15 Years of Experience

A highly experienced Customer Service Executive with 15 years of experience in providing excellent customer service to customers from a diverse range of backgrounds. Possess extensive knowledge in analyzing customer needs, problem solving and data management. A creative problem solver who is able to build and maintain professional relationships with customers. Proficiency in troubleshooting customer issues and communicating solutions.

• Analyzing customer needs
• Problem solving
• Data management
• Customer relations
• Troubleshooting customer issues
• Communicating solutions
• Collecting customer feedback and resolving customer issues
• Assessing customer satisfaction and resolving product related issues
• Providing product and service information to customers
• Responding to customer inquiries in a timely fashion
• Keeping accurate records of customer interactions
• Monitoring customer trends and providing feedback to management
• Developing customer service strategies to improve customer experience
• Investigating customer complaints and taking appropriate action
• Proactively suggesting solutions to ensure customer satisfaction

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Customer Service Executive resume?

Customer service executive is a specialized professional who is responsible for ensuring customer satisfaction. They provide assistance to customers regarding products and services. A customer service executive should have excellent communication, problem solving and customer service skills. To stand out from the crowd when applying for customer service executive jobs, a well-crafted resume should be included in the application.

When it comes to crafting an impressive customer service executive resume, the following should be included:

• Contact information: Name, address, phone number and email address
• Professional summary: A concise and compelling summary of your professional experience and qualifications
• Work experience: Include job titles, employers, dates of employment and a brief description of your duties
• Education: List all schools attended, degree and any relevant certifications
• Skills: Include customer service and technical skills, as well as any language proficiency
• Additional experience: Any other relevant experience that could be applicable, such as volunteer work and internships
• References: List at least two professional references

A customer service executive resume should be well-crafted and comprehensive, so that employers can get a good idea of the applicant’s qualifications and experience. Including the above-mentioned information will help the applicant stand out from the competition and increase the chances of getting the job.

What is a good summary for a Customer Service Executive resume?

A Customer Service Executive resume summary is a great way to quickly show potential employers why they should hire you. From providing excellent customer service to demonstrating strong problem-solving skills, a customer service executive resume summary should highlight your ability to handle customer complaints and inquiries with professionalism and efficiency. Furthermore, customer service executive roles often require excellent communication and interpersonal skills, so make sure to emphasize in your summary your ability to understand customer needs and provide appropriate solutions. With these key qualities highlighted, your customer service executive resume summary will have a great chance of catching the eye of potential employers.

What is a good objective for a Customer Service Executive resume?

A Customer Service Executive is a key member of any customer service team. They provide assistance, answer questions, and help to resolve customer issues. A good objective on a Customer Service Executive resume should reflect the job seeker’s ability to provide excellent customer service and be a team player. It should also highlight qualities specific to the position, such as communication skills and problem-solving abilities. Here are some examples of good objectives for a Customer Service Executive resume:

• To use my strong customer service and communication skills to provide timely and efficient service to all customers.
• To utilize my excellent problem-solving abilities to resolve customer complaints and issues quickly and efficiently.
• To use my experience in customer service to ensure customer satisfaction with every interaction.
• To use my knowledge of customer service technology and processes to ensure an exceptional customer experience.
• To work closely with the customer service team to provide the best possible customer service.
• To build strong customer relationships and ensure customer loyalty.

By writing a strong objective on your Customer Service Executive resume, you can show employers that you have the skills and qualities they’re looking for. Be sure to include specific examples of how you can help the company achieve their goals and provide the best customer service.

How do you list Customer Service Executive skills on a resume?

Customer service is one of the most important roles in any organization. A Customer Service Executive is responsible for providing customer service support, handling customer inquiries, resolving customer complaints, and resolving customer disputes. To be a successful Customer Service Executive, you need to have a well-rounded set of skills and qualities. Here are some of the customer service executive skills you should consider listing on your resume:

• Excellent Communication: A customer service executive must be able to communicate effectively with customers, both verbally and in writing. This includes having strong customer service telephone skills, as well as being able to effectively communicate through emails, social media, and other forms of communication.
• Problem Solving: A customer service executive must be able to effectively solve customer issues and disputes. This includes being able to analyze the problem quickly and accurately, identify the root cause, and find an appropriate solution.
• Attention to Detail: A customer service executive should have a keen eye for detail. They should be able to quickly spot errors and discrepancies, as well as make sure customer documents are accurate and up to date.
• Adaptability: A customer service executive must be able to quickly adapt to customer needs and provide customer service that is tailored to the customer’s individual needs.
• Patience: A customer service executive should have a high level of patience, especially when dealing with difficult customers. They must be able to remain calm and professional in difficult situations.
• Interpersonal Skills: A customer service executive should be a people person. They must be able to develop positive relationships with customers, and handle customer inquiries in a polite and friendly manner.

These are just some of the many customer service executive skills that you should consider listing on your resume. With these skills, you will be well-equipped to provide excellent customer service and ensure customer satisfaction.

What skills should I put on my resume for Customer Service Executive?

When applying for a position as a Customer Service Executive, it is important to include the right skills and qualifications on your resume. To ensure that your resume stands out, here are some key skills to highlight that will help you land the job:

• Excellent Communication: A Customer Service Executive must be able to communicate effectively with customers and other personnel. This includes the ability to listen to customer inquiries, respond to their inquiries in a professional manner, and to be able to communicate solutions to customer concerns.
• Problem-Solving Skills: A Customer Service Executive must be able to think quickly and creatively when it comes to resolving customer issues. They should be able to assess customer needs, identify solutions, and devise strategies to effectively resolve customer concerns.
• Multitasking: This job requires the ability to juggle multiple tasks at once. A Customer Service Executive must be able to handle customer inquiries, respond to emails and phone calls, and manage customer accounts with efficiency.
• Time Management: As a Customer Service Executive, it is important to be able to manage time effectively. This includes the ability to prioritize tasks, meet deadlines, and manage customer inquiries in a timely manner.
• Interpersonal Skills: A successful Customer Service Executive must possess strong interpersonal skills. They should be able to build relationships with customers, respond to customers in a friendly manner, and be able to handle difficult customers in a professional manner.

By demonstrating these skills on your resume, you can increase your chances of getting the job as a Customer Service Executive.

Key takeaways for an Customer Service Executive resume

A resume for a customer service executive should be thoughtfully crafted to showcase the qualities and experiences that make you the ideal candidate for the job. You will want to emphasize skills related to problem solving and customer service, as well as any experience that you have leading teams or processes related to customer service. Here are a few key takeaways to consider when writing your customer service executive resume:

• Highlight your problem-solving skills: Make sure to showcase your ability to handle customer complaints, disputes, and other issues. Show that you can think critically and find creative solutions to complex customer service problems.
• Demonstrate your team leadership experience: If you have any experience leading customer service teams, be sure to include it on your resume. Showcase the positive results that you achieved and the leadership qualities that you possess.
• Feature your customer service experiences: Include any customer service experiences you have had, including jobs in customer service or any positions where you had to interact with customers. For example, if you have been a sales associate in the past, include that experience on your resume.
• Connect your customer service experience to the position you’re applying for: Show the hiring manager how your customer service experience makes you a perfect fit for the executive position. Show how you can bring success and innovation to their customer service team.
• Showcase your communication skills: Good communication skills are an important part of any customer service executive role. Show the hiring manager that you’re a great listener and communicator by including examples of effective communication in your resume.

A customer service executive resume should showcase the skills and experiences that make you the ideal candidate for the job. Highlight your problem-solving skills, team leadership experience, customer service experiences, and communication skills. With a well-crafted customer service executive resume, you can show the hiring manager how you can bring success and innovation to their customer service team

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

• Customer Service Executive Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Executive Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to senior management
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Monitor customer feedback and suggest improvements to products and services
• Train new customer service representatives
• Participate in team meetings and contribute to process improvement initiatives

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Executive Resume Example:

• Improved customer satisfaction scores by 10% through proactive follow-up on inquiries and issues.
• Developed detailed customer service policies and processes, resulting in improved efficiencies and customer experiences.
• Coordinated cross-functional training protocols for customer service personnel on customer service processes and procedures.
• Spearheaded the launch of a customer service management system, driving an 18% reduction in customer interaction times
• Established quality control protocols to ensure customer service standards were upheld and exceeded
• Utilized customer feedback and insights to identify opportunities for improvement and drive growth
• Improved customer loyalty and retention by designing custom experiences and personally engaging with customers
• Developed a customer sentiment tracking system, resulting in a better understanding of customer requirements
• Monitored customer accounts to optimize order status, payment, and account management operations
• Excellent communication and interpersonal skills
• Problem-solving and analytical mindset
• Conflict resolution and negotiation skills
• Knowledge of customer service principles and practices
• Customer service management system design and implementation
• Quality control management and monitoring
• Experienced in cross-functional team training and coordination
• Proficient in tracking customer sentiment and feedback
• Self-motivated and proactive team player
• Expertise in order status, payment, and account management systems
• Ability to design custom experiences for improved customer loyalty and retention
• Communication

Top Skills & Keywords for Customer Service Executive Resumes:

Hard skills.

• Customer Relationship Management (CRM) Software
• Call Center Management
• Complaint Resolution
• Conflict Resolution
• Data Analysis and Reporting
• Knowledge of Product/Service Offerings
• Multitasking and Time Management
• Sales and Upselling Techniques
• Technical Troubleshooting
• Written and Verbal Communication
• Attention to Detail
• Empathy and Active Listening

Soft Skills

• Communication and Interpersonal Skills
• Empathy and Customer-Centric Mindset
• Problem Solving and Critical Thinking
• Active Listening and Feedback Incorporation
• Time Management and Prioritization
• Adaptability and Flexibility
• Conflict Resolution and Negotiation
• Patience and Tactfulness
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Multitasking and Efficiency
• Teamwork and Collaboration

Resume Action Verbs for Customer Service Executives:

• Facilitated
• Coordinated
• Communicated
• Streamlined
• Collaborated
• Prioritized
• De-escalated
• Investigated
• Personalized
• Anticipated

Generate Your Resume Summary

Resume FAQs for Customer Service Executives:

How long should i make my customer service executive resume, what is the best way to format a customer service executive resume, which keywords are important to highlight in a customer service executive resume, how should i write my resume if i have no experience as a customer service executive, compare your customer service executive resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Executive job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Executives:

Customer service specialist, customer service associate, customer service lead, customer service coordinator, customer service intern, customer service relations, customer service representative, customer service manager.

Build my resume

• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• 184 free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Customer Service

Customer Service Executive Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service executive job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Address root causes and seek continuous improvements – constantly look for ways to improve work processes
• Assist the Marketing Manager, CRM & Planning in reporting SLA performance, customer satisfaction and net promoter scores
• Provide assistance on long and short term projects from marketing and finance teams providing regular updates on progress made
• Provide assistance on long and short term projects from marketing, advertising, technology, and finance teams and providing regular updates on progress made
• Work closely with customer service manager, product owners or business to identify areas of improvement based on customer enquiries landscape
• Manage relationships with hotels by providing high levels of customer service and account management support
• Partner with local management to develop and improve design of customer service organization, including systems and process design
• Provide feedback on product and process improvement to Team Leader
• Work closely with Sales, Suppliers, Pricing, other support teams to archive customer’s satisfaction
• Prepare operational reports assigned by Team Leader / Manager
• Carry out ad-hoc tasks assigned by Team Leader / Manager
• Report service or business failure to Team Leader/ Manager
• Ensure vendor management within your area is carried out and properly followed-up
• Issue HAWB to vendors
• Acting as a point of resolution for customers who have complaints
• Using good judgement and initiative, developing resolutions to complaints by telephone, adhering to the Barclays Group Complaint Handling Policy
• Following correct escalation procedures to Line Management and/or Customer Relations
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints and actions taken
• Communicate and co-ordinate with internal departments
• Good learning ability, accountability, strong execution, and problem solving ability
• Superior verbal and written communication skills in English and German with the ability to quickly establish trust and reliability over the phone
• Ability to work under tight deadlines, able to motivate others, energetic and able to work under pressure, and independent
• Customer oriented, highly organized and attentive to details
• Attention to detail and the ability to prioritize and meet deadlines
• Approachable and presentable
• Strong organization skill and good time management
• Strong interpersonal skills and ability to work in stressful environment
• In addition you will possess an ability to self-motivate and strive towards individual goals; you will balance this ability with the desire to support your colleagues. Above all, you will push service delivery boundaries to ensure our customers receive the highest level of service
• Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications

15 Customer Service Executive resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, customer service executive resume examples & samples.

• The primary goal is to ensure customer satisfaction and increase customer loyalty while projecting a professional, efficient and positive approach
• Provide superior customer service via telephone and e-support for the Dow Jones suite of product in both English and German
• Assist customers with inquiries concerning product navigation, content, research advice, billing/account administration, and first line technical support
• Ensure customers get accurate and timely updates and resolutions while meeting key performance indicators
• Assist in identifying opportunities within accounts and escalate/liaise with Sales teams
• Make independent decisions to resolve customer issues with strong problem solving and analytical skills
• Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner
• Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
• Ability to maintain a positive attitude in an often busy and intense environment
• Strong aptitude and desire to learn new technical systems and applications
• Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required
• Positive outlook on change and flexible approach to team-based work environment and structure
• Confident team player with experience working on a team
• Desire to grow with the company
• Provide high-level telephone and e-support on Dow Jones suite of products and services by answering our global customer queries concerning billing/account administration, pricing, content, product navigation, and delivery
• Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach
• Ensure all relevant procedures are followed from beginning to resolution

Senior Customer Service Executive Resume Examples & Samples

• Providing timely, accurate and comprehensive responses to customers and their appropriate representatives
• Undertake tasks as requested by the Team Leader to support the business and team performance
• Deal with complex customer situations and aggrieved, angry and frustrated customers
• Undertake a detailed review of protracted and difficult complaints with the aim of identifying areas for improvement as well as acting to address, as agreed with line management
• To become multi skilled in all Operational areas, supporting when required
• Cover in the absence of a Team Leader, carrying out all their general day to day tasks
• To act as the first point of contact for walk-in customers
• To grow the customer base by passing 40 Successful NTB leads a quarter to Unit Heads & Relationship Managers
• To provide support to other branches, financial Centre’s and units
• To manage all fax related customer queries
• To check and send all uncollected letters to customer file and update ECCMS of the same
• To assist customers with emergency cash requests
• Maintain excellent knowledge of company’s portfolio of products and services in order to understand customers’ needs
• Respond to incoming requests for cancellation of services and convince customers to continue their subscription
• Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated
• Identify opportunities to satisfy displeased customers
• Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation
• Report regularly to team leader on all activities relating to the role
• Able to multitask between CSE and retention role as needed
• Understand and use the necessary programmes, applications and IT software
• Provide relevant and accurate information to every customer/partner on every
• Call based on appropriate protocols, professional expertise and training
• Ability to use initiative as well as all information resources available
• Ensure the customer expectations are met and exceeded on every call so as to
• Successfully complete every case
• Know when to refer to colleagues and/or managers
• Accurate and timely completion of case notes/ logs / diaries for each customer
• Ensure all parties relevant to the provision of effective assistance are correctly
• Notified and updated on a regular basis
• Process cases in accordance with department procedures and agreed authority levels
• Deployment of cases to appropriate and approved suppliers
• Computer literate. (Mainly using Word and Excel)
• Willingness to take initiative to solve problems
• To be a team worker
• The ability to get things done / deliver results to agreed customer standards
• Keyboard skills
• Team skills, you will need to work with several departments to ensure that the
• Claims management function is working to its full potential, so it is essential that
• You are able to communicate efficiently with each department
• Provide high level telephone and e-support (web forms, e-mail, and web chat) on Dow Jones Private Marketes suite of products and services by assisting customers with queries concerning product navigation, content, billing/account administration and first line technical support
• Provide advanced search assistance to our Private Markets customers
• Act as the single point of contact for customer issues, logging all issues efficiently and accurately
• Provide guidance to global team members that assist with first level Private Markets support
• Understanding of corporate intranets and integrated knowledge solutions
• Sound judgment with the ability to solve problems
• Understanding of financial markets
• Ability to understand complex product knowledge and identify appropriate solutions
• Process subscription queries and orders made via subscription websites, fax, telephone and email
• Engage in active telemarketing to renew subscriptions with an emphasis on maintaining the average renewal rate throughout the year
• Assist Regional CS teams on customer requests, queries and feedback, attending to queries and resolving complaints within an efficient turnaround time, and driving a first call resolution
• Log incoming and outbound calls, generate tickets and interactions in the customer relationship management system
• Maintain good working relationship with distributors & subs-agents and ensure that all new orders and renewals are followed up appropriately
• Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry
• Submit daily and weekly reports to CS Managers to show number of welcome calls made, queries received and responses to renewal efforts, as well as the KPI reports in theService Cloud system
• Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
• Showing active participation in both organisational preparation and execution by supporting with the facilitation of;-
• 2+ years of work experience in a B2B customer service environment
• Native or fluent second foreign language among Norwegian, Swedish, Finnish, Danish and Dutch

French Customer Service Executive Resume Examples & Samples

• Provide support to the order processing function throughout the life cycle of the order
• Liaise with customers on all aspects of the order including queries, complaints etc
• Provide five star customer service at all times
• Actively "upsell" products to customers
• Maintain the CRM database
• Provide administrative support to the accounts receivable department

Receptionist / Customer Service Executive Resume Examples & Samples

• Answer all incoming phone calls and emails from clients
• All adhoc duties
• Process approval for marketing signage's license
• Coordinate with government agencies regarding office related works, similarly with suppliers of admin jobs
• Update clients prices in SAP system
• Reply to incoming calls/ emails/ inquires for products and prices
• PreparingCustomer invoices for submission
• Minimum 2 years experience within a Reception, Administration or Customer
• Service support role
• Proficiency in Excel Word, PowerPoint and Outlook
• Knowledge in SAP system
• Contact Centre experience
• Knowledge of various systems (Oracle and SIEBEL)
• Experience of working to Service Level Agreements
• Be able to use Microsoft word & Excel to an advanced level
• Be able to use their initiative and think on their feet
• Has previouslyworked in a KPI driven enviroment
• Excellent telephone manor
• Used to working to SLA's
• Previous experience taking inbound calls
• Previous experience in a B2B customer service environment
• Experience with Stealth ERP system is a plus
• Previous experience in customer service roles; experience in luxury and/or fashion environments is a plus
• Excellent working knowledge of Office Pack (Excel, Power Point, Word)
• Working knowledge of Stealth and JOOR is a plus
• English language spoken fluently; knowledge of Italian and French is a plus

Customer Service Executive, Malaysia Based Resume Examples & Samples

• Assist subscribers by providing advice on the phone to solve their problems
• Raise tickets to report problems and monitor for resolutions in a timely manner
• Refer to partner airlines with regards to booking irregularities and co-ordinate and escalate as needed
• Prepare briefings daily to inform subscribers on a variety of issues
• Maintain good relationships with internal stakeholders, and external partners
• Monitor and log all incoming and outgoing calls
• Prepare weekly reports for logged calls and do analysis
• Conduct Reservation and Ticketing training for subscribers
• Update training material as needed
• Plan and administer training courses for both subscribers and interal members
• This role is a part time position to work Thursday & Fridays only**
• To ensure that every customer sales enquiry is dealt with through the appropriate sales process
• To ensure that incoming/outgoing telephone calls are answered in a professional and timely manner
• Answering daily calls in a courteous/friendly manner
• To manage incoming calls and transfer calls, where appropriate, to the relevant department
• Dealing with the running and accounting of all administrative operational systems
• Working as part of a team
• Provide a friendly and professional welcome to all customers
• Effective Inbound telephone support of client/customer related queries
• Identifying opportunities to expand our capabilities through valuable customer feedback
• Performing customer and client verifications in line with Barclays policies
• Obtaining valuable feedback from new customers, whilst also ensuring that they have a sound understanding of their finance product
• Providing optimum levels of customer service by answering queries accurately and professionally, listening and developing a rapport with the customer and taking all necessary action to resolve
• Communicating and coordinating with internal departments
• Call centre experience preferable but not essential
• Minimum grade C GCSE Maths & English or equivalent
• Numeric, oral and written language applications
• Able to cover various shift patterns between 9am and 8pm Mon- Sat & 10am-6pm –Sun
• Part time opportunities available ( Evenings and Weekends)
• Ensure our service levels are met
• Ensure enquiries are handled in a timely manner and good quality
• Strive to deliver exceptional customer support
• Closely co-operate with internal stakeholders where required
• Drive good scores from customer survey
• At least 2 years in a customer service position
• Bachelor degree holder
• Experience in handling customer complaints, troubleshooting and resolution
• Fluent Cantonese, English & Mandarin
• Experience with MS Word, outlook, Excel, PowerPoint and utilizing a CRM
• Capable to work under pressure due to workload and emergency technical matters
• Working with different business systems to resolve issues
• Good time management to work on different tasks each day and multi-task
• Maintain good relationship with customers
• Ability to self-manage and problem solve
• Willing to Learn and an ability to quickly grasp the business process
• Good understanding of supply chain functions
• Liaison with internal and external parties, such as shipping lines, banks, government agencies
• Champion process improvement, innovations and cost savings
• Coordination & planning experience (minimum 3 years experiences)
• Logistics/Supply Chain/Transportation experience in manufacturing environment (minimum 3 years experiences)
• Knowledge in Trade Finance
• Shipping documentation preparation
• LC knowledge and experience in LC negotiation with bankers based on UCP600
• Strong communication skill
• Adaptable to world changing environment like economic environment and political situation which will affect customer requirements and freight and liners dynamics
• Coordination & planning experience in shipping (minimum 3 years experience)
• Logistics/Supply Chain/Transportation experience in a manufacturing environment (minimum 3 years experience)
• Diploma in Engineering or equivalent experience; GCE ‘A’ levels with minimum 2 years’ customer service experience
• Experience with BaaN would be an advantage
• Good Export Shipping, Letter of Credit Knowledge
• Good customer service and interpersonal skills
• Enjoy interacting with people
• Deliver consistent excellent service over the telephone or non-phone means to internal / external customers on corporate banking products
• Provide advisory service / insight to cope with customer needs
• Provide escalation support to a team of customer service officers
• Ensure the adherence to professional standards of behavior & conduct in dealing with customers & fellow customer service officers
• Handle ad-hoc projects or customer issues analysis
• Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
• Implement customer retention programs and identify cross-selling opportunities proactively
• Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
• Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners in order to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels
• Perform after- call administration work
• Has a passion for service. Previous service experience will be an advantage
• Able to work in a team
• Able to speak and write good English
• Able to work in a fast-paced and demanding environment
• Able to commit to shift work,
• Will be required to work 5 days in a week, including weekends and public holidays
• Work closely with our outsourced customer service partners to ensure our subscription service consistently exceeds customer expectations
• Act as the main point of contact for all aspects of customer service, addressing escalated customer service complaints and effectively communicating emergent issues
• Work with the Digital team to ensure proactive management of technical problems and minimising the impact on our digital subscribers
• Ensure all customer facing staff have the necessary training, tools and information to efficiently manage customer queries
• Create and maintain customer service policy guidelines and process documentation
• Create and maintain all inbound and outbound customer service communications in line with brand standards and including call scripts, standard reply paragraphs and FAQs
• Monitor and report all key customer service performance indicators including customer contact volumes and quality control measurements
• Assist the Marketing Manager, CRM & Planning in reporting SLA performance, customer satisfaction and net promoter scores
• Support The Economist’s customer listening strategy, ensuring that queries and complaints via social networks and other digital feedback mechanisms are managed appropriately
• Utilise customer feedback, comments and suggestions to proactively drive improvements to existing processes and communications
• Support the Marketing Manager, CRM & Planning in managing customer service and fulfilment budgets and expenditure
• Work closely with the Customer Operations team to improve the range of subscriber e-care and self-serve options available
• Assist the Marketing Operations team with the development and integration of Salesforce within the marketing infrastructure
• Bachelor’s degree (or equivalent) or equivalent work experience
• Experience working in a customer service centre or managing customer processes and communications
• Experience working with customer-facing technology
• Experience writing documents, policies or communications to an exceptionally high standard
• An understanding of how to manage and execute customer service through a third party supplier
• Ideally, some knowledge of the Salesforce system
• An ability to affect change in a professional environment
• Conscientious, enthusiastic, and work to a high level of quality and integrity
• Excellent communication skills verbal and written. Must have the ability to communicate facts in a clear & persuasive manner
• Self-motivated and able to efficiently manage a varied portfolio of responsibilities
• Telephone skills essential – polite and firm
• High degree of numeracy and analysis
• Demonstrates a strong sense of individual accountability
• Is committed to deliver results, goes after the stretch target
• Proactively seeks improvement, is a solution provider and a problem solver
• Embraces and accelerates change in a fast-paced environment
• Is resilient and flexible, adapts to new challenges
• Remains focused on priorities while tackling obstacles
• Is passionate, enthusiastic and has fun in work achievement
• Thrives on challenges and keeps a healthy attitude under pressure
• Communicates effectively; delivers impactful presentations, says what’s on mind, goes to the point
• Is willing to help others and focuses on customer needs
• Is reliable, gets things done on time
• Takes responsibility for the quality of all deliverables, contributes to doing things better and faster
• Escalates issues before they become problems
• Can deal with or manage cross-functional resources
• Seeks and shares relevant information in a proactive manner
• Experience working with SAP and Microsoft packages would be an advantage
• Handle day to day work tasks which includes attending to multiple customer accounts to meet their business request and timeline
• Ensure tickets are closed accurately and timely to meet the SLA of T+2, T+4 & T+9
• To meet Customer Experience (CE) target set by management
• To coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc
• To attend to customer enquiry in an amicable and professional manner
• Assist to billing query, resolve billing issues and perform billing adjustments if required
• Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards at the workplace
• Attend to any enquires from the hotlines in the department (e.g. hotline CSE)
• Ensure calls are answered to meet the individual KPI, <10secs, AHT<420secs, SL: 90%
• Any other duties as assigned by Singtel Supervisor / Manager
• Diploma in any discipline, preferably in Business Administration
• Experience in Customer Service will be preferred - those with Telco experience will have an advantage
• Experience in dealing with customers and able to work well with ALL level in an organization
• Computer proficiency is a MUST
• Good customer service and effective communication skills
• Able and willing to interact with all types of customers
• Proficient in spoken and written English
• Enjoy providing customer service to others
• Be prepared to handle paper work and work in desk bound environment most of the time
• Meticulous in carrying out the assigned tasks
• Positive attitude and keen to learn
• Ability to work under pressure; Strong management and computer skills
• Well organized with good documentation, high agility and adaptability
• Strong knowledge in MS Office
• Commerce Graduate / BE
• Competent in Microsoft Office Suite, very good in MS-Access & advanced excel
• Knowing of SQL will be added advantage
• Excellent in oral and written English
• Flexible to work in Shifts if required
• Good analitical skills
• Ability to interact with people at all levels
• Ability to perform in a high speed, demanding and Conflicting environment
• Mindset of Excellent process execution and continuous improvement
• Flexible enough to deal with multiple issues at the same time, able to maintain a constantly high level of alertness
• 3-6 Years Experience in Telecom Billing & Settlement Operation
• Responsible for of end to end provisioning and delivery of international transmission service for TATA Comms capacity and as well as the capacity of other carriers on consortium cables
• Responsible for maintaining complex and diverse set of database accurately, report and schedule preparation flawlessly with zero error as it involves financial implications from IRU and Consortium parties’ perspective, and supporting NOC and CLS for accurate database for multiple systems
• Well aware about various tools available internally like Cramer, BPM, NAS etc. for the efficient execution of functional responsibilities
• Responsible for periodic monitoring and review of routing plans, utilization of capacity, develop restoration plans and charges for services via different cable system,
• Determine pre-service test points, types of tests, test parameters, test duration, and test limits on digital facilities operating cable systems at all applicable bit rates if extended into a terrestrial network, Plan and schedule the pre-service tests including tests on the cable sections and end to end tests for those primary rate blocks that will carry initial service, Coordinate activities during the pre-service testing program, including the exchange of necessary technical, contact and coordination information among the cable system users prior to the start of the testing program
• To assist financial subcommittees in the development of billing procedures for restoration charges in conjunction with the central billing party
• To Monitor the timely provision of compatible interface arrangements at various landing station and inland extensions prior to RFPA, Study and recommend inland extension arrangements, Work with the Terminal Parties to monitor the availability of inland extensions and cable access facilities and transit facilities necessary to meet service and restoration requirements,
• Coordination with NOC, CLS and other internal teams during network fault for the implementation of traffic restoration plan
• Ensure processes are aligned towards achieving committed SLAs/KPI network and capacity administration functions
• To take care of upgrade project and the proper modelling of resulting inventory due to this upgrade in all the systems (for example- NAS, CRAMER, BPM etc.)
• Knowledge of Documentation, Website Development and Team handling
• Skills of troubleshooting
• Proficiency in Computers and Applications like MS suite
• Able to lead and guide large audience of experts in Telecom in and off meetings
• Able to guide subordinates for internal processes and Project formulations & implementations
• Should exhibit Team Building & believes in Team Work
• Good understanding of SDH and DWDM technologies
• Working Knowledge SDH/DWDM Multiplexers and Testers
• Knowledge of Copper, UTP and Fiber Cables handling and Testing
• Basic hands on experience on routers and switch an advantage
• Networks Project Implementation experience an advantage
• Analytical, Troubleshooting and customer interfacing skills
• Multitasking Skills and ability to work under pressure, and meet stricter timelines
• Education – Graduate Engineer (Electronics , Electronics & Telecom, Computer Science)
• Certifications - CCNA, CCNP/CCIP/JNC
• TCP/IP, MPLS VPNs - Layer 2 & 3 VPNs, BGP, OSPF, IP QoS, MPLS QoS, Switching (MST)
• Cisco platforms 12000, 7600, 7200 & GSRs, Cisco Switches 6500 series, Force 10 series routers
• 1) Will be working in 24*7 shifts
• 4) Will involve live testing with the customers
• 5) Co-ordinate with customer and internal teams
• 6) Provide details/records as and when required
• 7) Analyse issues and provide solutions
• 2) Should be conversant with GSM call flows
• 2) Carry out day to day activities of the Department
• 3) Carry out the activities as per the plan and standard procedures
• 8) Follow up with customers and supplier to get the issue resolved
• 3) Should have good knowledge of A2P messaging
• Good knowledge of order and implementation managementalong with focused customer communication
• Working experience of managing complex orders and end to end delivery cycle of data WAN & MPSservices
• Ability to priorities assigned tasks / orders as per business rules and customer requirements
• Strong verbal and written communication skills(English)
• Excellent understanding of defining milestones, tracking of deliverables and real time change management support while ensuring high degree of precision
• Knowledge of problem investigation and impact assessment of 3rd party dependency on delivery dates
• Experience in customer satisfaction survey process and handover documentation
• BCOM Graduate, with Telecom billing background
• Minimum of 2 years of billing & collections experience of which majority should be on core collections
• Good knowledge of the Billing applications/Payment Accounting
• Should possess good hold on bringing CSAT
• Well versed with MS office and all EXCEL related task
• Risk knowledge of customer ageing
• Customer face to face meeting experience
• Assertive with good negotiation skills & Inter personnel skill
• Strong man management and analytical skills
• Cross functional Team work - Collaborative work style
• Customer Delight
• Minimum 4 years of overall experience
• Experience in telecom Collections domain – minimum 2 years
• Showing active participation in both organisational preparation and execution by supporting with the facilitation of
• Sales events such as Buying Days
• Collection presentations,
• Logistics of customer’s onsite trainings and customer’s visits, etc
• Previous work experience in a B2B customer service environment
• Native or fluent second foreign language among Swedish and/or Norwegian and/or Danish of advantage
• With the customer’s best interest in mind, the TSA shows outstanding problem solving and technical skills to effectively solve customer’s question and / or technical challenges within SLA
• Accurately document all customer interaction, research and resolution in CRM system
• Acquire product knowledge to competently demonstrate the products and services we sell
• Assist customers with installation of product user interface and site navigation
• Internal systems knowledge such as CRM, admin tools, website and production systems
• Provide login, search, usability, and technical support for multiple proprietary products and services
• Provide high quality customer support to internal and external customers via phone, email
• Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers
• Process consumer disputes
• Escalate issues to second level team when necessary
• Participation in out of hours on-call
• Professional attitude and positive demeanor at all times
• Provides customers with regular; as per SLA, updates on customer incidents and service outages
• Proven experience of a customer service in technical contact center environment or equivalent experience
• Higher education qualifications preferred
• Problem Solving and basic technical skills
• Excellent Customer Service skills
• Ability to multi-task and handle incoming calls as well as emails
• Customer Service / Team Player oriented
• Basic knowledge of various Operating Systems, database strategy, basic networking concepts (i.e. DNS, shares, privileges, etc)
• SQL Script knowledge a plus
• ITIL Qualification a plus
• Insurance industry Experience a plus
• Microsoft Office Suite Experience
• Manage a team of sales support staff to run the operations of online platforms
• Operational planning of staff role and responsibilities for key events and day to day support activities
• Provide weekly reports and updates on team performance
• Initiate escalation and work with cross department on customer related issue resolution
• Streamline operational process to improve customer experience and quality of service delivered
• Ensure customers’ queries are responded within internal compliance framework via email, phone (time, quality, content, and system)
• Ensure all customers’ issues, claims and queries are satisfactorily investigated and resolved
• Manage online systems to track product purchases, refunds, exchanges, complaints
• Liaise with 3rd party logistics and warehousing support for problem resolution and order tracking
• Collaborate and follow up with relevant departments within the company to meet company objectives
• Diploma or equivalent with 3 years of customer service and operations experience
• Proficient in PC usage and Microsoft Office applications
• Fluent in written & spoken English
• Able to work on weekends during events
• Experience in online retail customer service and logistics management an advantage
• Ability to multitask between various software applications and database experience, ability to work under pressure
• Excellent interpersonal & writing skills, Customer-Service oriented, Strong relationship-building capabilities, Teamwork oriented and innovative
• Provide formal communication (written and spoken), ensuring that the highest service levels are maintained for our customers
• Dealing with queries efficiently and professionally
• Ensuring telephone calls and e-mails are timely and professionally responded
• Liaising with all relevant departments to obtain the best production dates
• To ensure that all telephones are answered promptly and enquiries and queries are dealt with in a professional manner
• To ensure any verbal instruction from a customer is always, without fail, confirmed back to the customer in writing, thus ensuring our interpretation of those instructions is correct
• To ensure all customers' correspondence, whether by fax or post, are dealt with immediately and effectively, advising the customer and relevant sales person or Operations Manager of any delays in answering their enquiry
• To ensure any communication from Sales or Operations are transmitted immediately
• Advises Sales staff of any problems with any of their customer accounts immediately you hear of them
• All correspondence is filed correctly
• Deals with and ensures all customer complaints are raised and completed in line with Company practice and procedures
• To chase customer orders progressively through production, in order to meet customer’s required due date
• Ensure any customer amendments are actioned
• Speed and accuracy of performing all allocated tasks
• Proactive support of local sales team
• Achievement of business and customer established SLAs
• Ability to deal with internal and external customers quickly, professionally and accurately
• Supporting the maintenance of all internal operations-related procedures, rules and regulations
• Accept / Process orders and follow up to the delivery
• Lead small groups (Retailer wise)
• Assist team members to improve their skills and knowledge
• High level of negotiation, communication, planning skills. Commitment,Excellent interpersonal relationship and dedication are a must
• Handle inbound calls in 24 hours shift duties to deliver quality service to the customers, attain
• High customer satisfaction and exceeding business goals
• Provide dealing services: enter/amend/cancel order, check order status and history, quotes & news, executions issues & trade dispute, etc
• Handle outbound follow up calls to customer on account related matters
• Attend to enquiries via info-mail and handle client complaints when required
• 25% Ensure accurate and timely processing of customer transactions and order fulfilment, by actively partnering with manufacturing locations’ customer service teams
• 25% Actively work across businesses and functions to provide seamless customer support; seek to timely respond to customer issues at levels closest to the customer
• 15% Provide professional and friendly communication for all direct or indirect customer service matters. Demonstrating a high degree of commitment to resolve customer needs (order placement, pricing confirmation, volume adjustments, quality complaints, etc.)
• 15% Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, and quality matters – on an as-needed basis
• 10% Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with finance and commercial team to prepare sales and variance reports
• 10% Partner with local management to develop and improve design of customer service organization, including systems and process design
• Minimum Diploma in business related discipline
• Minimum 3 years of business experience, preferably in customer relation
• Highly organized and attentive to details
• Strong ERP system/platform knowledge, preferably in SAP
• Self-starter and ability to work on own initiative
• Ability to work cross-functionally to drive business and customer development
• Innovative and pro-active
• Graduate of a Bachelor's Degree in any field
• 3-5 years of experience in Customer Service preferably in an insurance industry
• Having the ability to deal with difficult customer situations
• Having the ability to work meticulously and have a sense of ownership on the various fulfillment timelines
• Having the ability to perform intermediate mathematical calculations, including pro-ration, ratio and percentages
• Knowledge in MS Excel, MS Word, and MS Powerpoint

Customer Service Executive With Spanish Resume Examples & Samples

• Providing exceptional customer service to the Clients based in America - job requires evening and night shifts
• Resolve customers issues in a timely manner
• Deal with specific daily tasks
• Native or Fluent Spanish speaker with a fluency in English
• 2 years of previous Customer Care Experience
• Willing to work at evening and night shifts
• Assist subscribers on the phone with pleasant and professional advice pertaining to the product's functions and services, respond to their inquiries in a timely manner
• Raise problem tickets for reported customer problems, monitor for resolution in a timely manner, rectify and escalate as appropriate
• Refer to local airline suppliers with regards to booking irregularities, co-ordinate and escalate as appropriate
• Prepare daily briefing to inform subscribers of special interest topics, enhancements and new functionality
• Responsible to maintain good relationship with local offices, airlines and other suppliers
• Coordinate with internal technical department in case of technical related problems raised by subscribers
• Minimum 3 - 5 years agency/airline/CRS experience including the use of an automated reservation system
• Knowing one of the airline systems, as well as the GDS environment and competitive landscape
• Knowledge of commercial issues affecting the travel industry
• Experience in handling telephone support and customer complaints
• Excellent communications, telephone, presentation and training skills
• PC literacy and knowledge of technical connectivity issues
• Pleasant, cheerful, organized and with a positive and "can do" attitude
• Must be a mature, reliable and a responsible person to ensure that the problems are owned through to resolution
• Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy and prompt manner
• Resolve all queries and requests whilst meeting service level agreements and turnaround standards
• Provide viable solutions to customers/advisers in an equitable way
• Engage in processing and administration tasks whenever necessary
• Identifying opportunities to introduce customer service improvements to, researching and providing sales leads in accordance with agreed targets
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
• Dealing with daily customer enquiries and account queries co-ordinating responses from other servicing and processing departments
• Acting on direct customer instructions, or in their absence use knowledge of customer, to make decisions for the placing of treasurer’s funds
• Providing input into Client Planning and Customer Meetings by contributing relevant information where appropriate in respect of operational servicing; on occasions may be asked to attend customers meetings
• Strong communication and relationship management skills
• Experience managing change, compliance and various risks effectively
• Strong technical knowledge and skills
• The ability to grow and develop Customer Relations
• Familiar with the Order To Cash process. Have experience in process optimization and implementation
• Have good communication skills, team spirit and the ability of data analysis
• Skilled use of Excel, Word, Visio, PPT and other office software. Be familiar with SAP theory knowledge, has the certain SAP basis is preferred
• Bachelor’s degree or above, Good reading and writing in English
• Support all sales teams, private client, on trade and Hong Kong
• Sales support administration including setting up accounts, credit notes, manual invoices
• Work alongside the credit control team to support a fast order to cash process
• Process orders from phone/email/account managers into Stock ERP system (currently maginus)
• Answer telephones
• Resolve customer queries/complaints
• Process web orders and help manage web accounts
• Recommend wines and process orders for smaller private client customers
• Arrange international deliveries for private client customers
• Business partnering with warehouse employees (currently Culina & Octavian Wines Services)
• Arrange deliveries of customer’s En Primeur wines
• Attend annual campaign tastings to capture sales
• Genuine interest in wine, formal wine qualifications an advantage
• Experience of working in a luxury goods business an advantage
• Ability to build relationships at all levels with internal and external stakeholders
• Extensive use of PC applications: Wine industry ERP, MS Outlook, Excel, Word
• Customer facing environment
• High level of numeracy with excellent attention to detail
• Highly customer centric in approach to work and in managing workload and understanding impact on the customer and the service when prioritising work
• Excellent communication skills, both written and spoken
• Able to work independently or as part of a high performing team
• Able to organise workload to ensure that operational priorities and weekly deadlines are met
• Systems knowledge/usage - including Excel, Internet, Word etc
• Able to produce reports
• A solid background in delivering high level customer service to a variety of stakeholders
• Intermediate to advanced level Excel proficiency
• Experience of accounts payable/receivable
• Experience of Webinar technology
• Self-driven, with an ability to effectively prioritise your own workload
• Friendly, professional telephone manner
• A high level of numeracy
• A methodical and logical approach to problems
• Experience of complaints handling
• Experience of claims handling
• Maintaining a high level of customer service when approaching all tasks in the area
• Participate in Customer Service and Logistics initiatives as required
• Ensure all orders & tasks are processed in accordance with company guidelines
• Ensure understanding of all systems and processes
• Check and authorise customer returns
• Processing of sample orders
• Maintain strong customer service relationships with both our internal and external customers
• Plan and shipment execution for the Business, including freight and vessel space booking, Trade finance for LC trades and supply chain co-ordination with internal and external parties
• Prepare timely and accurate shipping documents. Ensure Dept. Score Card measurements are achieved
• Compliance and risk management. Ensure process and procedures complies to Cargill Guiding Principles, ISO policies, laws and regulations
• Improve to streamline work processes
• Innovation and cost savings. Always challenge status quo to work on process improvement
• Interact with internal team (sales) and external (customers) to provide and process information in response to inquiries, concerns and requests about products and sales order processing
• Performs all duties in full compliance of all regulations and in a manner consistent with company policies and procedures
• Manage weigh-bridge activities - weighing trucks (in/out)
• Order management/Process sales orders/Issue invoice
• Customer service, Frequent contacts with customers, Assist on customer inquiries
• To monitor the progress of production run to meet the daily delivery schedule of the customers
• Communicate with transporters/arrangement of lorries for prompt delivery of goods
• To support the team in additional logistics and customer service related tasks
• To carry out any other duties as required by the superior
• Secondary graduate or above
• At least 6 years of related customer services experience (candidates with more experience will be considered for Customer Service Supervisor)
• Proficiency in computer application, especially in MS Word and Excel
• High adaptability to dynamic environment
• High threshold for paperwork and data entry
• Independent, well-organized team player with strong communication skills
• Ability to work with tight timelines
• SAP experience is a must
• Proficiency in both written and spoken English and Chinese (Cantonese and Mandarin)
• Exposure in SAP Order process module will be an advantage
• Experience from FMCG industry is highly preferred
• Ensure the accurate and efficient processing of customer orders and the service levels are not compromised
• Enforce Sales Order Processing in accordance with internal audit procedures
• Liaison with Logistics Manager & the Logistics Service Providers (LSP’s) to prioritize orders and deliveries and validation of delivery dates in line with agreed customer schedules
• To promptly resolve customer queries & ad hoc report requests in a professional manner
• Accurate processing and communication with customers during Inventory allocation
• Work with Credit Services to solve any customer credit issues
• Work with Credit Services on any customer set up either master data or pricing
• Maintain most updated CMIR (Customer Information Record) & ensure smooth EDI PO & invoices interface
• Work with IT to standardize / revise orders’ interface window as necessary
• Ensure proper filing of customers PO & SOP documentation
• Support regular reports on sales order status or any sales data

Customer Service Executive, Japan Resume Examples & Samples

• Preferably with experience working in teams
• Strong Supply Chain & Logistics Knowledge
• Good telephone etiquette skills
• Good command of both spoken and written English and Japanese
• Good problem solving skills, ability to work under pressure or tight timelines and being able to multi-task
• Ability to handle change
• MS Office Applications – intermediate or at least elementary
• Very competitive benefits package
• Established training and development plan
• Vibrant environment

Vnc-airfreight Customer Service Executive Resume Examples & Samples

• Be fully familiar and updated with Damco service scopes, service patterns, acceptance policies and, all other matters of the same nature
• Be the first contact point to customer
• Attend to e-mails promptly and not later than close of business on each day
• Receive and confirm bookings received from vendors/customer as nominated in timely manner
• Follow up sales opportunities from time of quotation till the shipment is finally released to consignee at destination. Update progress to Team -Leader / Sales in charge / Nominated offices if required
• Arrange booking with airlines booking team
• Update systems & release invoices to customers, arrange payment to suppliers
• Collect documents from vendors and dispatch to the right receivers if requested
• Ensure to follow Damco’s global guideline for operations activities
• Ensure the systems related KPIs meet requirements (timeline and correctness of MODS update, FACT, ICB, ect…)
• Keep destination offices/ client owners/ customer informed of changes which may affect the agreed cargo planning
• Ensure all applicable freight and charges are collected from relevant parties (suppliers/ clients/ destination offices, etc.), and report immediately to Team Leader if any payment is not settled timely
• Maintain flight schedules to be updated on-timely and correctly for tracing purpose from customer
• Update and adhere all new procedures instructed by destination offices or in latest SOP version of your assigned clients and revert to Team Leader if there is any challenge related to these new procedures
• Work closely with Sales, Suppliers, Pricing, other support teams to archive customer’s satisfaction
• Give package solution to customer using wide-ranged services of Damco when required
• Handle claim at starting level of acknowledgement and inform Team Leader for further investigation and solve
• Communicate with internal and external Customers constructively and, in the most professional manner – instilling confidence in the Customers
• Diploma/Degree in Supply Chain Management or related discipline
• Minimum 3 years of experience providing customer service, order processing and sales support in the refinery, petrochemical, chemical, or logistics industry
• Knowledge on shipping, international commercial terms (Incoterms 2010) and bank document
• Knowledge on SAP especially order to cash (OTC) module
• Response for dealing with customer inquiry by phone call and email. Working with other function to find out solution and feedback to customer
• Providing pre-sales service and after-sales service to customer, such as: lead time check, delivery check, invoice issues, work flow inquiry and so on
• Familiar with all ERP system we used. Enter order message correctly into SAP
• Handling complains with good communication skill. Coordinate internal resource to work out final solution and satisfy customer
• Well understand customer needs and provide professional and gracious service to customer
• Identify buy signal during the communication. Record sales leads, new valuable contact information. Provide replacement, accessory products to customer and enhance upselling and crossing selling
• Other jobs arranged by team manager

Pass My Parcel Customer Service Executive Resume Examples & Samples

• Great inter-personal skills and ability to show empathy with customers
• Effective team player
• Strong understanding of the retail environment
• Self-motivated & flexible
• 3 years experience
• Flexible and resistant to stress
• Pro-active, hands-on attitude
• Problem-solving capability
• Articulate and confident
• Team player within an international environment
• Customer First Ethos
• Able to listen and take direction when required
• Ability to think “outside the box”
• 1 = Basic; 2 = Experienced; 3 = Advanced; 4 = Expert
• Handle email replies and call enquiries
• Assist in maintaining service level standards in all interactions with clienteles
• Possess out of box ideas for constant improvements
• Able to prepare reports and presentations to Management
• Execute timely Service Quality Audits to ensure service consistency
• Contract Accuracy
• Number of Credits/Queries generated
• Call Monitoring /Feedback
• Revenue and Sales
• Attitude and Professionalism

Airfreight Export Customer Service Executive Resume Examples & Samples

• Coordinate with transfer team for export booking shipment to be transferred to airline with no discrepancy
• Prepare airway bill (AWB) per shipping instruction, liaising with internal and external customers if any discrepancy
• Ensure timely permit declaration, and monitoring receipt of cargo in warehouse to ensure that the correct dimension and weight are recorded by warehouse personnel and AWB labeling in time for launching into airline terminal
• Send pre-alert to customers prior to flight departure
• Ensure compliance for dangerous goods shipments in accordance to IATA dangerous goods regulations
• Meet data quality requirements specifically relating to status updating and e-filing
• Ensure proper handover of documents to billing team and ad-hoc rates information being transpired for cost accrual
• Minimum GCE "O" Levels or tertiary certification in Logistics
• 2 years' working experience in Airfreight Export Customer Service

Airfreight Import Senior Customer Service Executive Resume Examples & Samples

• Download e-file documents and check rates for pre-customs entry
• Follow-up shipments with Airlines and overseas stations for customers
• Coordinate with customers for clearance and delivery arrangement
• Arrange survey for damaged shipments and resolve issues in delivery delays caused by transporters
• Resolve service failure caused by carriers, sending offices or ground handling agents, and custom declaration issues with Singapore Customs
• Provide monthly report for specific customers
• Attend to all customers' query, trouble shooting issues and resolve complaints received from customers
• E-file documents and provide status update of shipments in in-house system
• Arrange consignment delivery
• Assist in billing
• Minimum GCE "O" Levels
• 3-5 years of prior working experience in Airfreight Import a strong plus
• Knowledge of Import Permits' Declaration preferably
• Possessed a dynamic personality, positive mind-set and customer centric approach

Customer Service Executive Arabic Resume Examples & Samples

• Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail
• Takes responsibility and ownership
• Fluent in both written and spoken English and Arabic
• Responsible for the roadmap between Danone and its customer(s) in line with the Sales function
• Responsible for the management of the Order to Cash process with those Customers
• Ensures the highest efficiency and cost effectiveness of the Supply Chain from Danone to the shelf while driving top line growth
• Coordinates and controls the overall ordering process in order to ensure maximum customer service in line with customers and business expectations
• Driving efficiencies in order’s management & contribution to improved customer service levels in terms of response time & product delivery
• Ensure full and timely delivery of goods and services sold to customers, proper execution of order to cash process (order entry, follow-up, quotas, invoicing, claims)
• Implement customer service strategy by customer or cluster of customers aligned with sales
• EDI, Replenishment, VMI, customer order influence, on shelf availability and total cost to serve
• Co-animate the relation with customers with the sales team
• Implement the policies defined by Sales in case of shortage, obsolescence
• Manage the cash dimension of the customer relation (account receivable, credit management)
• Ensure the quality and consistency of all customer related data in Danone’s systems as well as the Quality, automation and consistency of all data sent to customers (receipt, invoice, product information …)
• Receive and check customer orders versus customer trade conditions as well as versus stock and sell-in proposals (if known) or previous orders
• Act as an interface with logistics teams for order to delivery cycle (from sending of orders to customer reception)
• Analyze, communicate and animates CSL performance in line with planning and logistics
• Allocate product inventory in line with business priorities (Distributor branch replenishment)
• Communicate the monthly Sell in order proposal to the customers
• Receive Confirmed POs from customers
• Ensure accurate order entry and execution for the customer using SAP R3
• Inform customer on his order status
• Build and coordinate contingency plans in case of order process issue
• Coordinate and centralize relevant information for Sales
• Liaise with Supply Planning on monthly planned orders based on factory production plans
• Follow up with the logistics team on Issuance of documentation
• Coordinating with the local distributors to ensure that the legalized documents are sent to the banks on time for clearance and collection purposes
• Manage complaints and product returns with customers and insurance companies
• Follow up and tracking of customer orders, backorders and complaints
• Review order cycle time periodically for gap analysis to identify continuous improvements projects
• Arabic as an advantage
• A minimum of 1-2 years experience in a multinational FMCG and/or Pharma company in Customer service / Supply chain
• Customer focus and strong knowledge of customer order fulfillment
• Ensure orders are entered accurately in system on time
• Ensure expected Order Entry Accuracy is achieved and customized order processing as per needs
• Responsible for report accuracy and timeliness, adherence to deadlines
• Prompt and correct response on email queries from the customers sent on the different mail boxes
• Coordinate with the different cross functional department to synchronize activities to help them to meet customer needs
• Take initiative, identify problems and creatively work through various solutions
• Maintain a positive and flexible attitude
• Provide backup support for other team members
• Must have excellent written and verbal communication skills; able to communicate at all levels and work as a team
• The ability to perform multiple tasks simultaneously while prioritizing the changing demands
• Capable of working in a fast moving environment and the ability to adapt to changing processes/systems
• Excellent organizational skills with ability to manage and track multiple activities

Customer Service Executive Malay Resume Examples & Samples

• Modify, change and/or cancel existing reservations
• Outbound calls to hotels/guests to arrangement special requests
• Experience in internet and hotel industry
• Experience in customer-facing roles are advantageous
• Fluent in both written and spoken English and Bahasa Melayu
• Please note that the starting date for this position will be in May 2017

Customer Service Executive Chinese Resume Examples & Samples

• Act as main point of contact with hotels verifying guest information as needed
• Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible
• Ensure timely follow up with hotels provided through feedback
• Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed
• Must be fluent (speak, read and write) in Chinese and English
• Articulate with excellent telephone manner
• Efficient, organized and able to work on own. Proactive initiative
• High school graduate or equivalency
• Hotel/Hospitality industry experience a plus
• All applicants must be currently authorized to work in the United States. No H1-B Visa Sponsorship available for this position

Customer Service Executive Polish Resume Examples & Samples

• Have excellent communication and problem-solving skills,
• Are passionate about helping guests,
• Fluent in both written and spoken English and Polish,
• Encompassing the entire export process and practices for MCC Transport’s Intra Asia shipments
• In MCC Transport’s Global Customer Service System(GCSS) for creating bookings and transport documents
• In developing customer service skills through dealing with customers on a daily basis
• Fully understand our customers’ business drivers, needs and requirements to enable high customer satisfaction and experience when interacting with customers
• Be updated with MCC’s service scopes, service patterns, acceptance policies, booking and documentation systems processes so to fully assist customers in selecting the right product for their export needs
• Deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
• Ask for more volume initiatives

Customer Service Executive Portuguese Resume Examples & Samples

• Ensure that all administration is completed as required
• Must be fluent (speak, read and write) in Portuguese and English
• Ability to learn new things quickly
• Must be available to work any shift, including weekends
• Must be able to sit for shifts of 4 hours or more
• Handle phone-in applications and enquires of Unsecured loans, Credit Card loans & Banking related products and services
• To conduct out-going calls to provide Unsecured loans, Credit Card loans & Banking related products and services
• To perform end-to-end application follow up process in which required to follow up missing documents, conduct loan confirmation and handle other sales related tasks
• To strictly follow the required operational procedures and workflow
• To comply with both external regulatory codes and internal compliance policy
• 15% Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, payment terms & its collection and quality matters
• 10% Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with the finance and commercial team on monthly stock-take and preparation of sales and variance reports respectively
• Professional communication skills in English
• Strong ERP system/platform knowledge in SAP

Contract Logistics Customer Service Executive x Resume Examples & Samples

• Answer to customer requests in a timely manner
• Put orders into the system and allocate stock
• To oversee all required file administration tasks and ensure completion on time and in accordance with company requirements
• To oversee sub-contractor management within own area of scope and ensure all company and regulatory requirements are met at all times
• Manage the client billing process and reporting
• Audit job files
• To resolve complaints and disputes with relevant customers
• Minimum Diploma in Logistics / Supply Chain / Operations Management preferably
• Minimum 2 years' experience in freight forwarding/warehousing
• Good communication and organisational skills
• Proficient in WMS applications and Microsoft Office
• Able to work 5 days' work week (including Saturday or Sunday)

Customer Service Executive Russian Resume Examples & Samples

• Handle pre and post reservation inquiries by phone, e-mail and fax
• Support relationships with hotels by providing high levels of customer service and account management support
• Excellent communication and business skills
• Sense of responsibility
• Experienced with internet and hotel industry
• Available Full-time (35 h/week) in flex shift
• Available to attend a full-time paid training
• In possession of a valid work-documents for France

HO Customer Service Executive Resume Examples & Samples

• Manage effectively all system transactions related to Orders, Claims, Returns& Refusals (CRR),
• Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data
• Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process
• Prepare, attend, participate and communicate in cross stream meetings such as daily, weekly operational reviews
• Resolve issues/ problems utilizing Nestlé Continuous Excellence tools
• Liaise with customers (where possible) to review order schedules, non-adherence to agreed order cut offs, alignment on material/ product master data thereby building a good rapport with customers
• Microsoft applications: Word, Excel, Outlook
• Internal business systems (e.g. FACT)
• A good telephone manner
• Strong Customer Service mind set and approach
• Understanding customers needs to offer the most appropriate products
• Building long term customer relationships
• Follow all agreed processes and procedures both Speedy and customer
• Excellent management of Operations Schedule
• Taking ownership and responsibility

Dealer Services Technical Support & Customer Service Executive Resume Examples & Samples

• The Ascend EPOS and eCommerce solution is at the center of Trek Bicycle’s Continuous Improvement Programme, providing retailers with an integrated solution to manage their businesses and provide an effective online presence
• The support team cover all aspects of the programme and the wider business processes it supports. Training provided isn’t confined to the technical aspects of the software solution (though that is obviously covered) but also advises on financial analysis and planning all the way through to a holistic marketing strategy to cover an IBD’s eCommerce presence as well
• Staff the Ascend UK EPOS Support Line, providing customers with technical advice and assistance
• Provide additional business support – Assist with Trek Continuance Improvement
• Assist with on-call out-of-hours support, on a rotational basis
• Assist with software installations, both on the phone and on-site in store
• Maintenance of the technical issue database for answering retailer support queries
• Assist with the logging of dealer programming requests, the reviewing of programming requirements, and the testing of changes
• Assist with any other dealer services tasks as and when required
• Act as an ambassador for Trek Bicycles
• Customer service and focus
• Desire to build relationships and add value
• Ability to follow the Trekism “GSD” - Get Stuff Done!
• Flexibility and ability to manage own workload with minimal supervision
• Excellent telephone skills, alongside oral and written communication
• Understanding others and the ability to influence
• Advanced user of Microsoft IT packages including word, excel and email
• Ability to quickly learn new systems and processes

Customer Service Executive Turkish Resume Examples & Samples

• Promote the Booking.com culture within your colleagues
• Fluent in both written and spoken English and Turkish
• Available Full-time (40 h/week) and flexible in work schedule
• In possession of a valid work-permit for Germany
• Meet Customer Experience (CE) target set by management
• Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc
• Attend to customer enquiry in an amicable and professional manner
• Attend to mobile enquiries in person (for on-site CSE only), through calls and emails. Follow & abide to customer company guideline while working at customer premise
• Arrange delivery of handsets and distribute to customer's employees (for on-site CSE only)
• Record / manage the mobile services subscribed and handsets owned by customer (for on-site CSE only)
• Experience in Customer Service preferred - those with Telco experience will have an advantage
• Experience in dealing with customers and able to work well with all levels in an organization
• Computer proficiency is a essential.Strong knowledge in MS Office
• Communicate any developments in service, products, website, or systems
• Answer any incoming questions from customers (system, reservations, etc.)
• Team player with a genuine interest resolving customer problems. Solid ability to resolve customer problems effectively
• Must be fluent (speak, read and write) in Arabic and English
• Call center experience in any industry preferred

Customer Service Executive Korean Resume Examples & Samples

• Handle pre and post reservation enquiries by phone, e-mail and fax
• Outbound calls to hotels/guests to arrange special requests
• Liaison between guest and hotel to resolve complaints
• Experienced with the internet and hotel industry
• Fluent in both written and spoken English and Korean
• Available to attend a full-time (4 weeks) paid training
• Please note that the starting date for this position will be in June 2017
• You are already eligible to work in Singapore
• Provide guidance to hotels in utilizing and optimizing our systems
• Must be fluent (speak, read and write) in English
• All applicants must be currently authorized to work in Canada. No Visa Sponsorship available for this position
• University Degree in business management or related field, alternatively 1-3 years experience in service industry
• Excellent communication in Myanmar language and basic English
• 1 – 2 years experience in Customer Service related field is an advantage
• Experience in Import and Export Shipping Business is an advantage
• Energetic, Well-organized, Self- Initiated and good coordination skills
• Good analytical and problem solving skills - ability to look beyond the obvious and identify creative solutions
• Fresh graduates/ Entry level applicants are encouraged to apply
• Monitor daily shipments and ensure documentations are correct and complete
• Follow thoroughly with company policy and instructions
• Provide professional services to customers and handle customer enquiries
• Manage a variety of database and web-based programs to provide timely response to the customer
• Data input and shipping document preparation
• Assist walk-in customer for sending shipments
• Co-ordinate with different departments to ensure high level of operation and service are being kept
• At least 2 year of experience in airfreight and logistics industry
• Good command of spoken and written Cantonese, English, Mandarin
• Hard worker, quick learner and detail-minded
• Mature and self-motivated with strong sense of responsibility
• Able to work independently as well as being a team player
• Good telephone mannerPeople who applied for this job also applied for
• Security Guard Fort McMurray Alberta- Casual Camp Work Positions
• Take responsibility and ownership
• Fluent in both written and spoken English and Arabic,
• Have a valid work-permit for the UK
• Categorize cases in all queues depending with the urgency
• Load all campaigns as required every start of week
• Ensure Service Level Agreements are consistently met
• Manage customer's expectations and provide a seamless customer experience
• Exhibit Financial Times Customer Service core values and principles
• Meet or exceed weekly, monthly and annual sales targets
• Maintain and demonstrate an in-depth understanding of our products, content and solutions
• Master the product and solution to become an expert in order to be able to highlight features and benefits that will match the customer’s needs. Be able to confidently and clearly articulate our value proposition
• Be able to handle and respond to new sales leads and retention opportunities efficiently and effectively via multiple channels such as email, voice and web chat
• Record all interactions and outcomes on our CRM system and adhere to appropriate policies and procedures such as PCI compliance
• Report regularly to your Team Leader on all activities relating to the role
• Participate in and perform special tasks and projects that may be assigned
• At least 2 years experience in Sales. Acquisition, Customer Retention or Customer Service with Up-sell and Cross -Sell metrics
• High standard of oral and written communication in English
• Ability to confidently engage with customers and prospects over the phone
• Effective listening skills
• Ability to demonstrate good empathy skills
• Ability to manage own workload
• Pro-active approach to process improvement
• Strong probing and objection handling skills
• Passion and enthusiasm
• Respond to subscription queries and orders from Financial Times customers via email, phone calls, live chat, and social media channels
• Log incoming and outbound calls or retention activities, create cases and document interactions in the customer relationship management system with accurate, appropriate, necessary, and complete information, paying particular attention and adhering to policies and procedures such as PCI compliance and data security
• Ensure Service Level Agreements and other Key Performance Indicators are consistently met
• Retain existing customers and be able to identify and/or create new sales, upsell or cross-sell opportunities
• Perform first level troubleshooting steps for technical or product-related issues
• Identify and correctly escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry
• Assist CS teams on customer requests, queries and feedback, attending to queries and resolving complaints within an efficient turnaround time and driving a first contact resolution
• Maintain good working relationships with distributors & subs-agents and ensure that all new orders and renewals are followed up appropriately and in a timely manner
• Respond to Investors Chronicle customers via email, phone calls
• Proactively complete outbound calls with the intention of welcoming, engaging and selling to customers, old and new
• Log incoming and outbound calls or retention activities, create cases and document interactions in the customer relationship management system
• Meet sales /retention targets
• Retain existing customers and be able to create new sales, up sell or cross-sell opportunities
• Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's inquiry
• Problem solve technical difficulties
• Work with key stakeholders across the business to find customer focused solutions
• Exhibit Investors Chronicle Customer Service core values and principles
• Be required to work on weekends
• At least 2 years experience in a customer service environment
• A proven track record of meeting sales and retention targets (1 year minimum)
• A customer service advocate and client-focused outlook
• Excellent command of verbal and written English
• Strong understanding of Investors Chronicle' publication product
• Previous experience in the publishing or digital media a plus
• Undertake additional projects and responsibilities as required
• Background in digital or web-based products
• Must be able to work on a shifting schedule including holidays and weekends
• GENERAL DESCRIPTION: This position is responsible for supporting the Customer Service Manager to provide reports, daily handling shipment for both Import - Export shipment and relevant info on a timely manner in accordance to the team’s objectives and targets. This will include but not limited to all customer service – related functions and reporting requirements. Further the individual will be required as needed to align / coordinate with other departments / colleagues to fulfill the customer’s requirements
• Solve problem when it was happen
• Contact shipper to get information & get approval from oversea for all shipment of assigned Customer or vice versa. Handling until cargo arrived Destination
• Solving trouble related to customer
• Control payment
• Develop more business from exist customer
• Strictly follow company’s rule during working hours
• Fulfill other tasks a.s assigned by Customer Service Manager
• To work as part of our Contact Centre Team providing exceptional customer service to all our customers. In addition, dealing with post pay-out queries for our customers across the Barclaycard-Loans range of products while portraying the corporate image and values of Barclaycard-Loans
• To be responsible for delivering processes and procedures that treat customers fairly and acting in the best interest of customers at all times
• Deal effectively with all incoming calls from customers and stakeholder
• Ensuring that all queries and requests are processed in a professional and timely manner
• Handle and resolve customer complaints in a professional and timely manner Adhering to the Barclays Group Complaint Handling Policy, which includes following correct escalation procedures to line manager and/or Customer Relations
• Record details of actions taken
• Carryout outbound courtesy calls as and when required
• Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose
• All mandatory training completed to deadline and understood within given timescales
• Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
• Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records
• Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
• Data accuracy, attention to detail
• Ability to work as a team and on own initiative
• Flexible approach to undertaking the role, adaptability
• Ability to follow processes & policy frameworks
• Target orientated, self-motivated
• Objection handling skills
• Organised, ability to prioritise workloads
• Excellent telephone communication skills

Airfreight Import Customer Service Executive Hochiminh Resume Examples & Samples

• GENERAL DESCRIPTION: This position is responsible to all CS tasks relating to Air Import shipments monitoring by HCM Branch
• SPECIFIC ACCOUNTABILITIES
• All customer service task relating to Air Import freehand shipments which secured by Sales department (send shipping instructions to Schenker oversea, check draft hawb with customer+ origin, work with Schenker oversea for amendment and discrepancy if any, tracking and tracing etc ….)
• Closely liase with Sales, Sales Support and Customer to handle Air Import freehand shipments
• Receive shipping instructions and book flight as per Sales and Customers’ request
• Problem and claims solving if any
• Insurance buying for shipment at request
• Check correct accouting details from customer and inform to Accountant/Billing team for issuing invoice
• Tracking and tracing flight schedule
• Mail S/I (Shipping Instruction) and Hawb to OPS for proper follow up
• Daily communication and corporation with multiple parties (internal+ external): Customers, Sales, Sales Supports, OPS, plus others etc...to ensure efficient handling and customer sastisfaction for all freehand shipments
• Back up tasks during her teammate’s absence
• Flexibility to adapt new tasks assigned by Management according to Dep. and Company‘s demand
• Customer oriented and hard working
• Excellent customer service and teamwork
• Trust worthiness
• Supportive & friendly
• Effective and fast learning
• Able to interact with people, oral and writing communication, interpersonal skills
• Good influencing, negotiating skills… 2. EXPERIENCE & QUALIFICATION
• Good and efficient English Communication (speaking and writing)
• Bachelors in Business Studies/ Foreign Trade/ Economics
• Airfreight Background and experience in same position at least 4 years, preferable Air Imports,
• Fast and accuracy, efficient on email and system working
• Incoterm/shipping term knowledge
• Ready to work overtime and under high pressure
• Answering of incoming calls and respond to emails
• Handling of customer enquiries through both telephone and email
• Handling and responding to emails sent by the authority
• Managing and resolving customer complaints to achieve customer satisfaction
• Keying of new customer information into CRM system/ Updating of existing customers’ information
• Identify and escalate urgent complaints
• Liaise with the operation department to attend to customers’ complains
• Follow up with customer calls where necessary
• Keying in all call information into the CRM system in accordance to standard operating procedures
• Fulfill other duties as and when assigned by the management
• Committed to caring
• Responsible to our communities
• Ready to apply our knowledge and know-how
• Unique in our background and experiences
• The drivers of our own success

Global Customer Service Executive Spanish Resume Examples & Samples

• Responding to servicing requests received from clients, as well as those from other business areas and third parties in both Spanish, Italian and English over telephone, fax and email
• Providing the delivery of world-class service through excellent client servicing and transactional processing
• Acting as a point of contact for technical and procedural queries in multiple languages
• Seeking client feedback to monitor service levels and drive appropriate improvements to achieve number one client satisfaction when measured against other banks
• Overcoming customer objections and handling complaints effectively and ensuring records are maintained to provide a complete record of progress, client contact, and actions taken
• Fluent spoken and written Spanish, Italian and English communication skills
• An ability to communicate at all levels both within the Bank and larger business/ corporate organisations
• Knowledge and understanding of Europe and UK Banking and systems used within Barclays such as Siebel and QMS
• Proven organisational skills
• Application: On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready
• Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
• Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail
• Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot
• Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome

Customer Service Executive Graduate Program Resume Examples & Samples

• Handle customer requests by phone and e-mail
• Excellent business understanding
• Experienced with Customer Care, internet and hotel industry
• Fluent in both written and spoken English and Japanese
• Available Full-time (40 hrs/week) and flexible in work schedule
• In possession of Japanese Citizenship, Japanese Permanent Residence or Work Permit
• You will be graduating in April, 2018
• Degree holder in Economics/Business Administration or Degree in Shipping or Logistics management
• Must have at least 2-3years’ experience in logistic, shipping line/freight forwarding/export business/manufacturing
• Possesses strong hands-on experience in shipping arrangement
• Understand of logistic and shipment process especially on export
• Technical skills : Preferably with SAP experience in a manufacturing environment
• Good time management skills to deal with multiple priorities
• Pro-active / creative and decision making
• Relationship builder
• Pro-active and creative in problem solving
• Supports teamwork
• Take full responsibilities and end-to-end ownership of counter operations
• Ensure to provide a second-to-none customer service at the counter
• Engage in constructive problem resolution and provide solutions to counter customers

Chile Customer Service Executive Resume Examples & Samples

• Manage effectively customer expectations in normal scenarios and during contingencies
• Build rapport with customers, by developing a strong relationship, understanding their business needs, and by generating trust via customer mirrors, customer workshops, and any other initiative, aiming at supporting and safeguarding customers business
• Develop and execute customer service initiatives to make customers feel trusted, cared for, and pleased
• Be an internal role model by representing the voice of the customer across all functions while protecting Company’s interests
• Be a motivator, have a positive attitude, good communicator and promote engagement across functions to deliver the best possible experience to our customers

Customer Service Executive Mandarin Resume Examples & Samples

• Independent and customer friendly
• Fluent in both written and spoken English
• Fluent speaker of Mandarin
• Available Full-time and flexible in work schedule
• Already have work permit in mainland China
• 3+ years related experience in customer service
• Strong written, verbal skills in both English and Vietnamese, and telephone skills
• Understanding of applicable computer systems, such as Microsoft Office and functional specific software

Vnc-solutions Customer Service Executive Resume Examples & Samples

• Receive carrier booking request from customers and place booking with nominated carriers. Share the booking confirmation to customers and trucking agents
• Manage carriers to make sure they perform as per SLA
• Manage trucking agents to deliver containers to customers’ warehouse for loading. Troubleshoot and resolve booking & container relating issues / escalations
• Access to customers’ system to issue commercial invoice for customs declaration
• Manage customs brokerage agents to declare customs in compliant to the regulation
• Overall monitor relevant parties & customs process to make sure shipments are loaded successfully
• Comply with specific customer SOPs/SLEAs and play the role of coordinator to build up these documents
• Take part/take lead in saving projects generated by the team or per customer’s request
• Verify 3PL service fee and submit to customer for payment
• Work out long term solutions for continuous improvement of routing guide compliance & export process
• Daily report to customers for all on-the-ground relating issues
• Carry out other tasks assigned by Manager
• At least 1 years’ experience in a large Operations / Customer service teams with minimum 1 year experience in the Logistics sector with Customer facing experience
• Working knowledge of SAP is an advantage
• Familiarity with Damco Policies and Processes relating to the following is preferred
• Clear & structured when giving instruction or request
• Confident, strong & smart in negotiation
• Creative, proactive & aggressive in pushing the issues through

Customer Service Executive Spanish Resume Examples & Samples

• Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support
• Strong computer skills
• Must be fluent (speak, read and write) in Spanish and English
• Dependable, enthusiastic
• Minimum 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc
• Manage incoming calls and route intra-office calls in a timely and efficient manner
• Process access to FT.com for leavers and starters of the organization
• Keep the FT’s telephone directory current by making sure new staff and leavers’ details are updated regularly in Salesforce
• Provide relevant reports to management as requested
• Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
• Contributing to service transformation and business growth (KPI: Further profitable service revenue)
• You’ll ideally have previous experience in a customer facing role with history of developing and shaping a role, be able to deal with a variety of customers and establish rapport with a diverse range of people. You will have an overriding desire to not only achieve KPIs, but to exceed them
• This role will require you to be attentive to detail; systematic and process driven, extremely IT literate including SAP and good Excel knowledge, you will also be flexible and able to think laterally regarding problem-solving
• Over 4 years related experience. Lead experience preferred
• Strong written, verbal skills in English or English-Chinese bilingual
• Understanding of applicable computer systems, such as Microsoft Office, and function specific software
• Strong presentation experience and skills

Customer Service Executive, SG Resume Examples & Samples

• Should establish professionalism and good relationship with our clients
• Ownership in maintaining accuracy in our customer data
• Provide post and pre sales support and making sure that all tasks are within SLA
• Direct customer to ensure that they will have a better overview and understanding of the process and set proper expectation
• Assist customers on their enquiries over the telephone (eg. pricing, stock status, etc)
• Investigate customers’ complaints and rectify the problems by coming up with recommendations of possible actions and solutions
• Process necessary correspondences, invoices or any documentations required by customers thru fax and emails
• Perform daily tasks including cross-referencing, both to our sales team and directly to customers
• Involved in the Technical Verification of RS returned and replacement products and apply corrective measures and processes
• Arrange and prepare for Goods Return by customers
• Involvement in promotions and exhibitions
• Continue to improve and enhance our services to customers
• Other duties which may be assigned from time to time to achieve corporate objectives
• Be the primary point of contact and act as an advocate for the Customers, internally within Maersk Line
• Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge
• Ensure timely submission of manifest
• Issue import and export documentation
• Monitor up-take curve for assigned customers and ensure close follow-up with customers to maximize volume performance
• Proactively execute ask-for-more process to support sales activities and volume performance
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Excellent communication in Burmese language and basic English
• Work with the Customer Service Manager towards achieving the Customer Service objectives & KPIs
• Attend to walk-in customers’ and agents’ queries, service requests, receipting, submissions and/or complaints by taking appropriate actions and ensure complete follow through until resolution
• Assist the Customer Service Manager in ensuring the smooth running of daily operation at front counter
• Attend to operational issues by working with all relevant internal and external parties until resolved
• Monitor the customers walk-in traffic at Service Center and take appropriate actions to manage the queue by reducing the waiting and serving time
• Attend and process all submissions and requests within stipulated time frame
• Verify and check that all premium collections are accounted for and the end of day balancing is complete and correct for timely submission to Finance Dept, Head Office
• Gather and provide feedback from walk-in customers & agents to Management for service improvement and contribute towards improved Service Survey Net Profit Score (NPS)
• Assist in providing system guidance to agent/new user at branches in an effort to increase the overall self help usage of externalized systems
• Conduct trend/analysis of the usage of externalized systems and suggest improvement to further increase utilization
• Responsible for record and data management in accordance to Record Keeping guidelines
• To provide inter-branch back up support as and when required
• To deputise the Customer Service Manager to carry out his/her duties in his/her absence
• To undertake any other functions, projects and/or assignments as instructed by Superior and/or Management
• Good communication skills (oral and written) in English and Bahasa Malaysia
• Ability to adapt in a fast-paced working environment
• Able to work in staggered work-hours and lunch-breaks whenever necessary according to operational needs
• Excellent organisational and time management
• Ability to adapt to new situations
• Able to work towards target and KPIs
• A desire to learn and expand product knowledge
• And have the personality and drive to sell our products
• Ensure accurate and timely processing of customer transactions and order fulfilment, by actively partnering with manufacturing locations’ customer service teams
• Actively work across businesses and functions to provide seamless customer support; seek to timely respond to customer issues at levels closest to the customer
• Provide professional and friendly communication for all direct or indirect customer service matters. Demonstrating a high degree of commitment to resolve customer needs. (order placement, pricing confirmation, volume adjustments, quality complaints, etc.)
• Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, payment terms & its collection and quality matters
• Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with the finance and commercial team on monthly stock-take and preparation of sales and variance reports respectively
• Raising of bookings from correspondence with the Fleet Business Hub and associated change management
• Raising of event bookings from correspondence with the Marketing Office and associated change management
• Progress chase vehicle preparation to ensure all vehicles are delivered on time first time
• Co-ordinate any additional travel requirements, accessory fitting or press pack inclusion in vehicles
• Proactively update contacts with progress information
• Responsible for ensuring damage to vehicles is captured, customers/end users are contacted within agreed KPI and recharged
• Proactively offer problem solving solutions as required, including short notice amendments
• Attend client meetings, end user activity and events as directed
• Ensure quality, safety, environmental and other DHL policies and procedures are adhered to
• Provide any other support for the vehicle services team as required
• 2 years' experience in a customer service role
• Strong interpersonal/communication skills
• Strong organisation, planning and prioritisation skills
• Flexible and can-do attitude
• Industry experience
• Reporting skills
• Basic - University Degree (Customer Service / Business Management / Agriculture/Supply Chain)
• 3+years’ experience in Ag Industry with extensive experience in Customer Service /Supply Chain Areas
• MUST have SAP Proficiency
• Excellent Verbal and Written Communications Skills
• Attention to Details is very important
• Able to manage multiple customer operations task and a flexible workload with peaks
• Available for Minimal Travel for training and building relationships
• Basic product knowledge on existing and new products
• Relationships and Networking – Develop an effective relationship with internal and external
• Stakeholders
• Agility – Be able to adjust to changes (internal or external)
• Initiative & Foresight – Being able to identify opportunities and work on them
• Results Orientation –Deliver results as required
• Courage and Candour

Related Job Titles

Customer Service Executive resume examples for 2024

Customer service executives excel at providing quality service. They manage customer complaints, answer inquiries, and resolve issues. They are skilled at troubleshooting and providing solutions to customers. This includes making outbound calls, responding to emails, and managing billing issues. They also excel at managing post-sales customer experience and identifying and researching customer problems.

Customer Service Executive resume example

How to format your customer service executive resume:.

• Tailor your resume's job title to match the customer service executive role you're applying for
• Highlight achievements rather than responsibilities in your work experience section, such as receiving awards for quality customer service
• Customer service executives should aim to fit their resume on one page, focusing on relevant and impactful experiences

Choose from 10+ customizable customer service executive resume templates

Choose from a variety of easy-to-use customer service executive resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer service executive resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Executive resume format and sections

1. add contact information to your customer service executive resume.

Customer Service Executive Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your customer service executive resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Customer Service Executive Education

Customer Service Executive Resume Relevant Education Example # 1

Bachelor's Degree In Computer Science 2009 - 2012

University of North Carolina at Greensboro Greensboro, NC

Customer Service Executive Resume Relevant Education Example # 2

High School Diploma 2002 - 2004

3. Next, create a customer service executive skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an customer service executive resume

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Top Skills for a Customer Service Executive

• Strong Customer Service , 60.5%
• Post Sales , 10.1%
• Customer Complaints , 2.8%
• Customer Satisfaction , 2.3%
• Other Skills , 24.3%

4. List your customer service executive experience

The most important part of any resume for a customer service executive is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer service executives" and "Managed a team of 6 customer service executives over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

5. Highlight customer service executive certifications on your resume

Specific customer service executive certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your customer service executive resume:

• Certified Public Accountant (CPA)
• Certified Building Service Executive (CBSE)
• Certified Pharmacy Technician (CPhT)

6. Finally, add an customer service executive resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your customer service executive resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common customer service executive resume skills

• Strong Customer Service
• Customer Complaints
• Customer Satisfaction
• Inbound Calls
• Customer Inquiries
• Outbound Calls
• Customer Support
• Customer Accounts
• Customer Care
• Customer Orders
• Customer Queries
• Customer Issues
• Troubleshoot
• Credit Card
• Customer Relations
• Billing Issues
• Hotel Reservations
• Service Issues
• Anti-Money Laundering
• Account Management Support
• Telephone Calls
• Guest Reviews
• Product Knowledge
• Customer Feedback
• Quality Standards
• Problem Resolution
• Customer Retention
• Customer Interaction
• Technical Issues
• Service Problems
• Billing Inquiries
• Customer Problems
• Customer Grievances
• Quality Customer Service
• Business Bureau
• Customer Calls
• Delinquent Account Balances

Customer Service Executive Jobs

Links to help optimize your customer service executive resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Customer Service Executive Related Resumes

• Bilingual Customer Service Resume
• Customer Service Advisor Resume
• Customer Service Advocate Resume
• Customer Service Agent Resume
• Customer Service Associate Resume
• Customer Service Attendant Resume
• Customer Service Clerk Resume
• Customer Service Consultant Resume
• Customer Service Desk Resume
• Customer Service Expert Resume
• Customer Service Liaison Resume
• Customer Service Representative Resume
• Customer Service Specialist Resume
• Customer Service Technician Resume
• Customer Service Trainer Resume

Customer Service Executive Related Careers

• Associate Customer Service Representative
• Bilingual Customer Service
• Customer Service Administrator
• Customer Service Advisor
• Customer Service Advocate
• Customer Service Agent
• Customer Service Associate
• Customer Service Attendant
• Customer Service Clerk
• Customer Service Consultant
• Customer Service Desk
• Customer Service Expert
• Customer Service Liaison
• Customer Service Professional
• Customer Service Representative

Customer Service Executive Related Jobs

What similar roles do.

• What Does an Associate Customer Service Representative Do
• What Does a Bilingual Customer Service Do
• What Does a Customer Service Administrator Do
• What Does a Customer Service Advisor Do
• What Does a Customer Service Advocate Do
• What Does a Customer Service Agent Do
• What Does a Customer Service Associate Do
• What Does a Customer Service Attendant Do
• What Does a Customer Service Clerk Do
• What Does a Customer Service Consultant Do
• What Does a Customer Service Desk Do
• What Does a Customer Service Expert Do
• What Does a Customer Service Liaison Do
• What Does a Customer Service Professional Do
• What Does a Customer Service Representative Do
• Zippia Careers
• Office and Administrative Industry
• Customer Service Executive
• Customer Service Executive Resume

Browse office and administrative jobs

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

Introducing Resumonk AI Plan! Leverage AI rewrites & personalized suggestions to create a winning resume. Start your free trial now.

• Customer Service Executive Sample Resume
• Sample Resumes
• Customer Service Sample Resumes

Take Your Career to the Next Level: Write a Powerful Customer Service Executive Resume Using Our Guide, Tips, and Resume Builder!

Key responsibilities of a customer service executive

A customer service executive is pivotal in ensuring customer satisfaction and maintaining positive relationships between a company and its clients. They serve as the primary point of contact for addressing customer inquiries, resolving issues, and providing assistance. Some of the key responsibilities include:

Addressing customer inquiries, concerns, and grievances across multiple communication channels such as telephone, email, live chat, or social media.

Delivering prompt and accurate information to ensure the utmost customer satisfaction.

Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.

Comprehensive product or service knowledge, including detailed features, pricing, availability, and relevant policies or procedures, enables customers to make well-informed decisions.

Extending technical support to customers encountering difficulties with products, services, or online platforms, adeptly troubleshooting problems and guiding them toward effective solutions.

Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.

Proactively engaging with customers to discern their needs, preferences, and feedback, thus continuously enhancing the overall customer experience.

Identifying emerging trends, recurring issues, or areas for improvement and providing recommendations to augment the quality of customer service and elevate customer satisfaction levels.

Essentials of a customer service executive resume

Creating an effective customer service executive requires strategic planning and meticulous attention to detail. As a powerful marketing tool, your resume must effectively highlight your skills and qualifications to capture the attention of potential employers. By following these essential guidelines, you can create a compelling and impactful resume that positions you as the ideal candidate for customer service executive roles.

Contact Details: Start with the basics and provide your full name, city, state, and ZIP code, along with your phone number and email address. Include professional profiles like your website, portfolio, LinkedIn, or relevant networking profiles.

Engaging Summary: Craft a concise, impactful summary that captures your customer service expertise and highlights your qualifications.

Relevant Work Experience: Prioritize and emphasize appropriate customer service roles, showcasing accomplishments and responsibilities.

Key Skills Showcase: Highlight essential skills like communication, problem-solving, leadership, relationship-building, and conflict resolution.

Quantify Achievements: Include measurable results, such as customer satisfaction ratings or improvements in key metrics.

Continuous Learning: Showcase professional development activities, certifications, or relevant courses to demonstrate ongoing learning and adaptability.

Clear Structure: Organize your resume with well-defined headings and sections, facilitating easy navigation for hiring managers.

Professional Formatting: Maintain consistency in font choice and formatting to enhance readability and create a visually appealing resume.

Check out the sample customer service executive resume at the bottom of the page for inspiration.

Top skills of a customer service executive

You can enhance your resume's visibility and appeal to potential employers by including these popular skills.

Communication skills

Problem-solving

Active listening

Time management

Multi-tasking

CRM proficiency

Conflict resolution

Adaptability

Attention to detail

Product knowledge

Professional demeanor

Quick learner

Sales skills

Action words to amp up your resume impact

Boost the strength and conviction of your customer service executive CV by incorporating impactful action verbs . Enhance the effectiveness of these verbs by combining them with compelling numerical achievements, creating a standout impression.

Explore this concise compilation of action words, infused with diverse adjectives, to elevate your customer service executive profile:

Communicated

Collaborated

Implemented

Facilitated

Coordinated

Prioritized

Followed up

Streamlined

Multi-tasked

Demonstrated

Certifications for a customer service executive

To stand out as a highly competent customer service professional, include industry-recognized certifications demonstrating your commitment to professional development and mastery of essential skills. Examples of certifications to consider include 

Certified Customer Service Professional (CCSP)

Certified Customer Experience Professional (CCEP)

Customer Service Skills Certification

Customer Relationship Management (CRM) System Certification

Conflict Resolution and Mediation Training

The Do's and the Don'ts of creating a customer service executive resume

The table below sums up the essential guidelines to follow and mistakes to avoid to create a solid and impactful resume for your desired role

4 Expert tips for excelling in a customer service executive interview

Mastering an interview for a customer service executive position requires careful preparation and a strategic approach. To help you in your following interview and stand out from the competition, here are four valuable tips that will impress hiring managers and showcase your qualifications for the role:

Thoroughly research the company: Gain in-depth knowledge about the company's mission, values, and customer service approach. Showcasing this knowledge will demonstrate your genuine interest and dedication to providing exceptional customer experiences.

Practice active listening and communication: Showcase your ability to actively listen, understand customer needs, and communicate effectively, both verbally and in writing.

Showcase relevant experiences: Prepare compelling examples from past roles where you went above and beyond to deliver outstanding customer service. Emphasize your problem-solving skills, ability to handle difficult situations, and successful outcomes.

Demonstrate your problem-solving skills: Illustrate your thinking capacity and develop innovative solutions. Share instances where you identified root causes, implemented effective strategies, and achieved positive customer and company results.

Take advantage of Resumonk's AI Resume Builder with its user-friendly features, such as AI-powered rewrites and suggestions, along with simple LinkedIn or PDF/DOCX imports to kickstart your journey in building a professional resume showcasing your qualifications and elevating your chances of landing that coveted customer service executive position.

p.s. Start your free trial today!

Are you looking for a work-from-home customer service job? Check out these remote customer service jobs listed on Resumonk.

Also, check out the Customer Success Manager sample resume page for professional success!!

Begin your resume-building journey with this helpful resume created using Resumonk's Prestige template.

Charlotte Johnson

Customer service executive, contact info.

Seasoned Customer Service Executive with over 10 years of experience in advancing customer satisfaction and loyalty. Proven skills in fostering robust customer relations, leading high-performing teams, and executing process enhancements. Tech-savvy, with a strong command over CRM systems and customer service software. Dedicated to promoting a customer-focused environment, driving business expansion, and ensuring profitability.  

Fine Company Inc

• Assisted with customer service and account management support for hotels, ensuring a high standard of service.
• Communicated effectively to handle incoming queries from clients, providing timely and appropriate responses.
• Resolved client complaints regarding overbooking and hotel services, maintaining a customer-centric approach.
• Prioritized timely follow-ups and optimized hotel systems for improved efficiency.
• Analyzed customer feedback and communicated actionable insights to management to enhance service quality.
• Responded to issues raised in guest reviews and implemented appropriate corrective actions.

Customer Care Executive

• Recognized and analyzed avenues for process improvement, enhancing the overall customer experience.
• Collaborated with the sales team, assisting with incoming requests for new services.
• Evaluated customer needs and coordinated arrangements in compliance with company policies.
• Managed escalated calls and calmed upset customers, maintaining a customer-focused approach.
• Streamlined the process of updating outbound call reports, ensuring accurate record-keeping.

Awesome Products Inc

• Effectively communicated and resolved customer inquiries.
• Implemented guidelines for admission call activities, enhancing process efficiency.
• Assisted teams in meeting sales targets by sharing best practices.
• Streamlined collection procedures with a strong focus on customer service.
• Negotiated client objections, turning them into sales opportunities.
• Responded professionally to customer calls, providing comprehensive product information and handling complaints.
• Coordinated follow-ups to ensure effective resolution of client complaints.
• Maintained detailed customer interaction records and managed order processes.
• Adapted to varying customer needs and analyzed scenarios to make informed decisions.
• Empathized with customers and provided tailored solutions.
• Mentored team members and promoted a collaborative environment.
• Recognized for innovative problem-solving and exceeding performance goals.
• Guided customers through product features, enhancing their understanding.
• Achieved noteworthy results by diligently following up on customer interactions.

National University

Bachelor of business administration, certifications, introduction to crm with hubspot, certified customer experience professional, customer service institute of america (csia).

Compliance Management, Performance Management, Administrative Functions, Strong Work Ethics, MS Office Proficiency, Excellent Verbal and Written Communication, Conflict Resolution, Analytical Skills, Adaptability

Craft a standout, professional resume in minutes with our modern templates

Create your resumonk account, resumonk ai plan free trial, trial period, included credits, create a new resumonk account or access your existing one.

Have a Resumonk account with email and password login? Click here to login

• Resume Templates
• Cover Letter Templates
• LinkedIn to Resume
• Photo CV Maker
• Partner Program
• Terms & Conditions
• Privacy Policy
• Knowledge Base

Resumonk Blog

Getting started with resumonk's ai resume builder: a step-by-step tutorial.

Learn how to use the new AI rewrite and suggestions features of the AI Resume Builder.

Utilizing AI Resume Builders for Job Applications: Dos and Don'ts

Optimize your job applications with these dos and don'ts for AI Resume Builders.

Should You Apply to Jobs Using Your Resume or LinkedIn Profile?

Discover the advantages of using a traditional resume over a LinkedIn profile when applying for jobs.

Resume Examples

• Sample Resume for MS and MIS Applications
• Flight Attendant Sample Resume
• More Resume Examples →
• Resume Writing Tips →
• 500+ Resume Keywords →
• Download Free Resume Writing Book

Remote Jobs

• Find Remote Jobs
• Customer Service Jobs
• Design Jobs
• Information Technology Jobs
• Marketing Jobs
• Software Development Jobs

Customer Service Executive Resume Examples and Templates

This page provides you with Customer Service Executive resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Customer Service Executive resume.

How to Write a Customer Service Executive Resume?

To write a professional Customer Service Executive resume, follow these steps:

• Select the right Customer Service Executive resume template.
• Write a professional summary at the top explaining your Customer Service Executive’s experience and achievements.
• Follow the STAR method while writing your Customer Service Executive resume’s work experience. Show what you were responsible for and what you achieved as {a/an} Customer Service Executive.
• List your top Customer Service Executive skills in a separate skills section.

How to Write Your Customer Service Executive Resume Header?

Write the perfect Customer Service Executive resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Customer Service Executive to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Customer Service Executive resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Customer Service Executive Resume Example - Header Section

Omari 9507 Morris Street Somerset, NJ 08873 Marital Status: Married, email: [email protected]

• Good Customer Service Executive Resume Example - Header Section

Omari Hester, Somerset, NJ, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Customer Service Executive email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Customer Service Executive Resume Summary?

Use this template to write the best Customer Service Executive resume summary: Customer Service Executive with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Customer Service Executive Resume Experience Section?

Here’s how you can write a job winning Customer Service Executive resume experience section:

• Write your Customer Service Executive work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Customer Service Executive work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Customer Service Executive).
• Use action verbs in your bullet points.

Customer Service Executive Resume Example

Customer Service Executive

• Customer Service Executive handling inquiries for Personal and Business Customers in Banking and Money Segmentation.
• Recognized as 'Best CSE' for efficient handling of the Personal Internet Banking queue.
• Project Manager overseeing sales agent-customer interactions from sale initiation to completion.
• Coordinated various groups involved in customer orders, ensuring a synchronized timetable.
• Led problem-solving efforts and provided exceptional customer service.
• Trained Sales staff on Bain & Company products.
• Received the Customer Service Award for outstanding performance.

Jr. Customer Service Executive Resume Example

Jr. Customer Service Executive - Provisioning

• End-to-end technical expert overseeing network integration and business improvement for incoming orders.
• Plans, implements, and manages workflows using agile methodology to connect business challenges with technical solutions.
• Gathers customer requirements, conducts data analysis and validation, ensuring defect-free service delivery.
• Drives change management initiatives, monitors IT initiatives, and ensures continuous improvement.
• Manages accurate pricing and contract terms data, collaborates with vendors, and supervises network design for timely customer connectivity.
• Design and adapt training modules accurately according to established format and guidelines.
• Ensure efficient workflow, meeting performance targets, and addressing backlogs.
• Manage business area and customer escalations.
• Reliable in taking on supervisory responsibilities when needed.
• Managed multiple live chats, addressing both technical and non-technical queries related to personal and retail banking.
• Handled tasks such as setting up/cancellation of payment types, dispute resolution, fraud cases, issuing new debit cards, and more.
• Provided support for E-commerce websites, addressing technical and non-technical customer queries, including app issues, order delays, and troubleshooting.
• Conducted personal verifications, resolved address updation issues, PIN reset processes, and addressed customer concerns over calls.
• Conducted call auditing, configured systems for new hires, and resolved address updation queries through CRM.

Senior Customer Service Executive Resume Example

Senior Customer Service Executive

• Contributed to the success of ACME Technology, a top-performing supply chain service provider.
• Handled responsibilities including supporting reverse logistics, survey efforts, onboarding, and market research.
• Professionally communicated on inbound and outbound calls, representing OnProcess Technology's clients.
• Maintained and updated the company database with relevant information.
• Recognized with awards for "Most Progressive Employee," "Best Employee," and "Most Efficient Employee" for three consecutive months.
• Addressed customer complaints and provided solutions with a first-call resolution approach.
• Conducted product sales, managed customer orders, and coordinated daily courier bookings.
• Delivered award-winning customer service, ensuring satisfaction and clarifying product information.
• Maintained detailed customer order information, call logs, and reports for analysis.
• Worked efficiently in a fast-paced environment, handling disgruntled customers with professionalism.
• Negotiated freight rates with internal and external freight forwarding, airlines, and shipping companies.
• Managed storage and distribution of goods.
• Provided FCL/LCL rate quotes and arranged cargo bookings with carriers.
• Acted as the interface between logistics partners, suppliers, and customers.
• Ensured the smooth running of commercial operations.
• Prepared daily reports containing current operations.
• Built long-term customer relationships and advised customers on services, sales, and purchases.
• Maintained employee database, ensured target fulfillment, and assisted the manager in data and project management.
• Took ownership of each customer contact, resolving issues, and connecting them with additional important services.
• Promoted the brand among customers by providing better solutions and support daily.
• Acted as a Project Manager, overseeing the entire process from the sale to project completion.
• Managed coordination among various groups working on different parts of the customer order.
• Resolved problems and facilitated a smooth project completion.
• Received the Customer Service Award for delivering exceptional customer service.
• Delivering exceptional customer service through calls, emails, and live chat.
• Processing customer queries and updating accounts in SAP CRM 7.0 Production.
• Coordinating with Anglian Water end customers to assist and resolve queries.
• Utilizing project scheduling and control tools to monitor project plans, work hours, and budgets.

Top Customer Service Executive Resume Skills for 2023

• Effective Communication Skills
• Active Listening
• Customer Relationship Management (CRM) Systems
• Knowledge of Product or Service Offerings
• Problem-Solving Abilities
• Adaptability to Different Communication Channels (Phone, Email, Chat)
• Conflict Resolution
• Empathy and Customer Understanding
• Time Management
• Multi-tasking Skills
• Use of Helpdesk Software
• Knowledge Base Utilization
• Understanding of Service Level Agreements (SLAs)
• Upselling and Cross-selling Techniques
• Knowledge of Company Policies and Procedures
• Data Entry and Documentation
• Product Knowledge Training
• Effective Use of Scripts and Templates
• Customer Feedback Analysis
• Use of Automated Response Systems
• Quality Assurance and Monitoring
• Training in Customer Service Best Practices
• Understanding of Customer Satisfaction Metrics
• Social Media Customer Support
• Handling Difficult Customers
• Knowledge of Regulatory Compliance in Customer Service
• Remote Customer Support Tools
• Use of Chatbots and Virtual Assistants
• Knowledge of International Customer Service Practices
• Technical Troubleshooting
• Customer Education and Training
• Cross-cultural Communication
• Multilingual Customer Support
• Understanding of Customer Segmentation
• Data Security and Privacy in Customer Service
• Customer Retention Strategies
• Understanding of Service Recovery
• Knowledge of Industry-Specific Customer Service Standards
• Use of Customer Feedback Surveys
• Handling Billing and Payment Inquiries
• Knowledge of E-commerce Customer Service
• Customer Onboarding Support
• Understanding of Accessibility in Customer Service
• Use of Web Conferencing Tools for Support
• Understanding of Customer Service Trends and Innovations
• Customer Advocacy and Loyalty Programs
• Knowledge of Customer Service Regulations (GDPR, etc.)
• Cross-functional Collaboration with Sales and Marketing
• Continuous Improvement in Customer Service Processes

What Do Hiring Managers Look For in a Customer Service Executive Resume?

‣ Customer Focus: Prioritizing customer needs, providing excellent service, and ensuring customer satisfaction in all interactions.

‣ Communication Skills: Demonstrating effective verbal and written communication, ensuring clear and concise interactions with customers and team members.

‣ Problem-Solving: Quickly identifying and resolving customer issues, addressing concerns, and finding solutions to ensure a positive customer experience.

‣ Product Knowledge: Acquiring and maintaining in-depth knowledge of products or services to assist customers and provide accurate information.

‣ Empathy: Displaying empathy and understanding towards customers, showing a genuine interest in their concerns, and working to exceed their expectations.

How Long Should my Customer Service Executive Resume be?

Your Customer Service Executive resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Customer Service Executive, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

Copyright © 2024 Workstory Inc.

Select Your Language:

• ResumeBuild
• Customer Support Executive

5 Amazing customer support executive Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, customer support executive: resume samples & writing guide, professional summary, employment history.

• Document customer interactions in a customer service database
• Identify customer needs and provide appropriate solutions
• Update customer information in the customer service database
• Maintain customer service quality standards
• Maintain customer service records
• Resolve customer issues and complaints

Do you already have a resume? Use our PDF converter and edit your resume.

Vincent Coleman

• Manage customer inquiries and complaints
• Follow up with customers to ensure satisfaction
• Train customer service staff
• Create reports on customer service metrics
• Develop customer service procedures and policies

Percy Nelson

Walter taylor.

• Provide feedback on customer service performance

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

customer support executive Job Descriptions; Explained

If you're applying for an customer support executive position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer support executive

• Providing customers with product and service information.
• Assisting customers with product configuration, error messages & other common issues.
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Logging the case in CRM.
• Transferring the customer to appropriate department if needed.
•  Taking escalation calls and understanding the technical aspect of customer’s complaint.
•  Registering customers’ complaint and assuring him complete support on behalf of company.
•  Daily follow up with customers, Dealers and FCA officials to resolve customer’s complaint through Email, Chat and Voice processes.
•  Documentation of every communication with excel sheet, Email and in DMS(software)
•  Closing complaint with providing all the required support from dealer’s and FCA.
•  Ensuring proper closure of customer’s complaint with satisfaction.
• I worked in IGS, Bangalore for one fourth of a year.
• My profession was based on Flipkart E-commerce process.
• This was wonderful chance for me to know about Digital marketing.
• I helped the customers those who had doubts about the product and to troubleshoot the problems in the product.
• My talent had been proven there and I was appreciated by my seniors.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Worked as Semi Voice Process for Airtel 

senior customer support executive

• Provide intermediate support to with the Team Leader in handling of the team consisting of 20-25 members.
• Guide the team for achieve the daily, weekly and monthly targets and motivating them.
• Supervise the shifts and scheduling for the team in effective manner.
• Formulate weekly and monthly Team stats report and presenting to the management team. 
• Manage escalations from the team and providing excellent customer service.

customer support executive Job Skills

For an customer support executive position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Microsoft Office
• Customer Service
• Office Administration
• Word Processing
• Data Analysis
• Spreadsheets
• Email Management
• Telephone Skills
• Document Management
• Calendar Management
• Receptionist Duties
• Records Management
• Inventory Management
• Account Management
• Multi-tasking
• Database Management
• File Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Project Management
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your customer support executive Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Oliver White

• Respond to customer inquiries in a timely and professional manner
• Monitor customer service metrics

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your customer support executive Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Provide feedbacks on customer service performanc
• Responds to customer inquirys in a timely and professional manner
• Maintains customer service record's
• Develp customer service procedurs and policys
• Reslove customer isssues and compliants
• Creat reports on customer service metrix
• Crate reports on customer service metrics
• Provied feedback on customer service performance
• Moniter customer service metrics

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

customer support executive Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer support executive position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Amazon Hiring Team

I am a highly motivated Customer Support Executive with 13 years of experience in Administrative & Clerical. I am excited to submit my application for the Lead Customer Support Executive position at Amazon, where I believe my skills and expertise would be an excellent fit.

Growing up, I always had a fascination with Scheduling. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Lead Customer Support Executive position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Administrative & Clerical field?

Check out our other resume of resume examples.

• Corporate Communications Resume
• Administration Resume
• Medical Billing Resume
• Tax Preparer Resume
• Student Worker Resume
• Secretary Resume
• Regional Manager Resume
• Project Specialist Resume
• Operations Assistant Resume
• Personal Assistant Resume
• Project Assistant Resume
• Office Manager Resume
• Office Assistant Resume
• Meeting Planner Resume
• Managing Director Resume
• Help Desk Resume
• Junior Project Manager Resume
• Front Desk Supervisor Resume
• Freelance Translator Resume
• Executive Secretary Resume
• Customer Support Resume
• Retail Resume
• Collections Specialist Resume
• Client Services Manager Resume
• Assistant Manager Resume
• Receptionist Resume
• Project Administrator Resume
• Program Coordinator Resume
• Inventory Resume

FIND EVERYTHING YOU NEED HERE.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)

If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...

Avoid These 3 Resume Mistakes at All Costs

Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

Build your Resume in 15 minutes

Customer Service Executive Resume Samples

The customer service executive ensures that the company delivers a high level of customer service. These executives may either deal with the customers directly or manage the team that interacts with the customers. The primary roles listed in the Customer Service Executive Resume include – establishing and monitoring customer service provided by the team, identifying areas of improvement , specifying individual metrics, responding to queries in a timely manner, encouraging employees, identifying tasks that are critical for customer satisfaction, and managing the team of customer care representatives.

Employers look out for customer service executives who possess skills and competencies such as – strong interpersonal and communication skills, the ability to handle stress, good listening skills, and pleasant speaking voice. Fluency in English is a must. A degree in the field of marketing or business administration is commonplace for most of these executives.

• Resume Samples
• Customer Service
• Customer Service Executive

Customer Service Executive Resume

Summary : An experienced, ambitious and result oriented customer service executive: Over ten years experience in customer service. Working knowledge of information technology solutions. Demonstrated management skills in handling activations. Able to work on own initiative or part of a team and can deal with administrative duties competently.

Skills : Excellent Customer Service Skills, Some Interim Supervisor Experience, Microsoft Word, Excel Sheets That Have Been Created Ect.

Description :

• Responsible for providing customers with technical support and customer satisfaction by ensuring that all questions and concerns are taken care of the first time they call in for assistance.
• Correspond with customers regarding billing questions, program rates and programming information.
• Correspond with customers that have delinquent accounts to collect payments and make arrangements with their billing.
• Selected Achievements: Completed extensive training in sales and customer service, as well as specialized training in multiple product areas including cable, internet, and digital phone service Maintained productivity which allowed me to serve as an interim supervisor.
• Assisted my peers with floor support and supervisor calls while supervisors were unavailable.
• Commended for excellent consultative sales and customer service skills on performance reviews.
• Assisted with front desk secretary duties when receptionist was unavailable.
• Assisted with pre-screening of new hire employees and orientation classes Assisted with training and floor support as a point of contact for new hire employees.

Sr. Customer Service Executive Resume

Summary : Motivated Customer service professional having 2 years of experience in providing focused technical solutions to Customers in Pharmaceutical and Bio- Technology which include Pre- sales management, Site requirements, Product delivery functions, Dealing service contracts, serving as a single point of contact for all after sale activity- India business.

Skills : Technical Support.

• Responded to all Customer queries on price, discounts, and availability of products, Services and Engineer Visit to sites.
• Effectively scheduled Engineer visits to Customer Sites based on priority and Service Level Agreements.
• Worked in close with the Sales team and maintained an excellent relationship with Senior Management of OEM's and Customers.
• Closed Service orders in accordance with the Company's policies and processes.
• Ensured proper approvals for any non-standard or specially negotiated terms and conditions.
• Responded to and provided assistance to internal Customers and Company's trade Customers in areas such as product order fulfillment processes, Customer service requests, product changes or returns, application assistance, accounts receivable collections, contract issues/administration or lease administration.
• Evaluated Customer service assignments and determined actions required.

Jr. Customer Service Executive Resume

Objective : Seeking opportunities in customer service and office administrative fields. Eager to learn and put my experience to work for a new dynamic organization or company.

Skills : Retail, Computer Skills, Organization, Scheduling, Phones, Customer Service.

• Managed relationships with hotels by providing high levels of customer service and account management support.
• Acted as the main point of contact with hotels verifying guest information as needed and communicated any developments in service, products, website, or systems.
• Answered any incoming inquiries from customers regarding system, reservations and etc.
• Managed customer complaints regarding overbooking, hotel amenities and services in a professional manner resolving the problem through the most effective means possible.
• Provided guidance to hotels in utilizing and optimizing our systems and serve as a liaison with the appropriate departments to gain relevant information and resolve problems or support.
• Resolved any issues or complaints that have been detailed on incoming guest reviews and take appropriate action as needed.
• Ensured that all administration is completed as required.

Customer Service Executive III Resume

Objective : To continue on path in life working in a career where I can be part of the team, but still grow as an individual enhancing my knowledge base. I would like to be part of a successful business knowing that I have added to that success.

Skills : ISDL It Standard Diploma From Cambridge University.

• Monitors customer accounts and customer credit limits, Follows up all outstanding accounts until final settlement.
• Attends to customer complaints and ensures that all complaints are dealt with in the shortest time possible and to the satisfaction of the customer.
• Provides assistance to the subordinates when dealing with such matters and handles all critical complaints and issues Visits Customers to negotiate with volume / price, contracts, payments etc and follow-up their queries and complaints till all finalized.
• Keeps the Manager posted of the progress at all time.
• Prepares daily sales report, Receives and checks customer invoices issued by Finance before forwarding them to customers to ensure the information is correct.
• Answers customer queries regarding invoices and payments.
• Checking with delivery section the movement of trucks, supervision the users of oracle ERP system.

Customer Service Executive II Resume

Summary : To continue my career with an organization that will utilize my communication, administrative, and problem solving skills to benefit mutual growth and success.

Skills : Microsoft Office - Word, Excel, PowerPoint & Outlook., Adobe Photoshop, Dreamweaver, CSS, Flash. Basic Knowledge In HTML, Eclipse,Talisma.

• Customer support across Business segments.
• Cross functional customer complaint handling across e-channels and paper mail.
• Investigation assistance and back-end support services to Branches, Call Centers and other support centers.
• Segmentation of customers and ability to provide preferential treatment to premium and sensitive customers Back-end processing and account maintenance, including financials and non-financial transactions.
• Application Processing, Credit Policy checks, de-duplication, verification, post verification checks and archival.
• Investigation support for legal/Regulatory complaints.
• Dispatch of Welcome Kits, Credit/Debit cards and check books, with a comprehensive tracking and follow-up mechanism of return to origin cases.
• Statements Dispatch/Tracking and redirection.

Customer Service Executive I Resume

Summary : Team player with a genuine interest in resolving problems. Solid ability to resolve problems effectively; Strong written & verbal communication skills.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel.

• Help to resolve customer complicated complaints and last minute problems.
• Well acquainted with the procedures and the regulation of the company and very detailed when it comes to my work.
• Participated in project to help reduce the handling time of customer's complaint and requests to achieve better results and more customer satisfaction.
• Maintained a good relationship with the managers and colleagues to help in a better and efficient work environment.
• Passionate about assisting new and current hired colleagues as well as learning form their experience.
• Attended training for handling customer difficult calls and always open for more trainings and projects.
• Participated in providing feedback for other colleagues regarding their work and advising of the right approach to the subject in hand.

Associate Customer Service Executive Resume

Headline : Possess excellent written & verbal skills with education & experience for support. I contain high energy with the ability to handle tasks and the ability to meet deadlines due to my previous positions that required me to meet crucial deadlines.

Skills : Customer Service Skills.

• Providing excellent customer service and account management support to hotel partners.
• Support the hotel partners in verifying guest information.
• Answering incoming calls from hotels and customer regarding the system and new and existing reservations.
• Assist customers with complaints regarding any issue with the hotels such as overbooking, issues with the hotel room and/or hotel service provided.
• Provide hotel with guidance in utilizing the secured Booking.com extranet with managing rates and availability.
• Follow up with hotels and guests in a timely manner when feedback is required.
• Providing excellent customer service to hotel partners and customer queries over the phone and via email communication.
• Set up and correct customer records in system.

Asst. Customer Service Executive Resume

Summary : A challenging opportunity that will effectively utilize and accelerate acquired expertise, creative talents and commitment to excellence. Desire a position with career growth potential.

Skills : <div>Clear Communication Skills, Self-Control.</div>

• Banking with all the charges and ledgers towards the Loan accounts and Transaction accounts.
• Handling telephone calls, emails, paper reports and linked reports from various Sources and complete the task in the given time span.
• To liaise with the Bank help team and DirectDebits team when any information is required.
• To identify the procedural gaps and schedule quality meetings between the relevant teams to reduce these gaps.
• Acted as one point of contact in regards to procedures and investigations of new scenarios.
• Re-engineering on procedures done as a six sigma yellow belt project.
• Preparing procedures of any new update received; Training all the new joinees/fresher's in accordance to the available resources and utilizing them in a productive way.

Lead Customer Service Executive Resume

Summary : Proficient in leading dedicated teams for running successful process operations with proven ability of achieving Service Delivery/Organizational Targets. Possess excellent interpersonal, communication and organizational skills with proven abilities in training, development, customer relationship management and planning.

Skills : Microsoft Office Suite, Word, Access, Excel, Outlook, Saleforce.

• Provided top class client servicing to the clients in United States.
• Ensured accomplishment of SLA (Service Level Agreements) set by Business Area.
• Developed and implemented Call Coaching Techniques and Schedules to improve the performances.
• Calling customers for an outbound collection process in a fast paced goal oriented collections department.
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments.
• Accountable for reducing delinquency for assigned accounts.
• Perform skip tracing activities for assigned delinquent accounts.

Customer Service Executive/Representative Resume

Summary : Assist in being part of a brand that is expected to adapt to a changing environment contribute to improving the overall experience, and follow through on resolving issues with good judgment and a sense of urgency.

Skills : Microsoft Power Point, Excel And Word.

• Computed accurate sales prices for purchase transactions and maintained up-to-date records at all times.
• Resolved product issues and shared benefits of new technology, while addressing customer service inquiries in a timely and accurate fashion.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Addressed customer service inquiries in a timely and accurate fashion.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Properly directed inbound calls in phone queues to improve call flow.

Customer Service Executive/Supervisor Resume

Summary : To obtain a challenging career position utilizing my strengths in leadership, team building and operations with dedication to customer satisfaction, to include but not be limited to customer growth.

Skills : Customer Service, Management.

• Issued instructions and assigned duties to workers.
• Observed and evaluated workers' performance.
• Resolved complaints and answered questions of customers regarding services and procedures.
• Trained and managed up to but not limited to 20-20 employees to achieve significant improvements in their productivity.
• Communicated with other departments and management to resolve problems and expedite work.
• Supervised 15 employees, scheduled work hours, resolved conflicts, and determined salaries.
• Successfully managed a 15-person team in the proper way to sale and bill corporate cable accounts.
• Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and content and corrected errors.

Summary : Strong interpersonal communication and soft skills. Ability to effectively communicate complex ideas and concepts in written form. Ability to work independently and multi-task. Exceptional problem solving and decision making abilities. Exceptional organizational skills. Strong analytical skills.

Skills : Microsoft Word And Excel.

• Receive inbound inquiries and disputes from customers, and internal departments.
• Meet Standards for call volume, wrap time, and talk time schedules.
• Assist internal departments with manual tasks, and special projects to ensure that the customer expectations and objectives are met.
• Provide excellent customer service with first call resolution, and accurate information while keeping a professional deminer.
• Follow-up on customer inquiries to make sure they are resolved in a timely manner.
• Resolve escalations received by phone, email, and in writing for the Consumer Financial Protection Bureau.
• Direct ownership of customer issues and concerns.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

Customer Care Executive Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Capture all customer issues, maintain a tracker, ensure regular update to all responsible parties, update Sales director, sales operations, Distribution Manager and Capability any pending issues that require immediate resolutions. Update the issue tracker and circulate to all stakeholders’ party
• A proven ability to support and exceed customer expectations
• Team player in a small but dedicated department
• Strong organizational skills and ability to prioritize work to simultaneously handle a number of responsibilities and assignments. Ability to independently plan and deploy
• Strong Knowledge of CRM applications desirable. Specific in Clarify, and other business related and call center applications. Data Entry and closure cause and call type selections required
• Suggest and inform the team on any matters relating to improve customer satisfaction with all processes. Communication and being a focal point of dissemination of information to the team
• Preferably Junior Executives specializing in Customer Service or equivalent
• Reliable and responsible in completing task
• Abel to work shifts, weekends and Public holidays
• Willing to take on additional task
• We pay additional RM100 for Mandrin speaking candidates
• Investigate customers’ complaints and rectify the problems by coming up with recommendations of possible actions and solutions
• Responsible for contract renewal and account ‘saves’ in assigned accounts. Uncovers additional revenue-generating opportunities in account portfolio
• Closure of customer complaints according to laid-out policies and timelines
• Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests
• Fresher 0-12 Months
• To make outgoing calls to customers & keep them informed about new products and services
• To try and sell the products and services to people
• To listen to objections and handle them effectively
• To enter the details of every interaction in the system researching, locating, and providing information
• Fresher 0-12 months experience in sales could be an added advantage
• Providing resolution to Customers on Technical queries
• Ensure that the required Service Level Agreements (SLA''s) are met

Professional Skills

• Strong problem solving skills and able to work under pressure and independently
• Strong communication skills and ability to direct others
• Strong analytical skills with the ability to listen to and analyze customers’ needs and make appropriate decisions based on available data
• Strong team player skills and the ability to work harmoniously with a diverse workforce
• Demonstrates strong commitment to meeting the needs of customers, striving to ensure their full satisfaction
• Good PC skills in MS Office and Chinese Word processing
• Customer oriented and positive customer service attitude with effective communication skills

How to write Customer Care Executive Resume

Customer Care Executive role is responsible for events, attitude, retail, finance, credit, training, reporting, digital, insurance, travel. To write great resume for customer care executive job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Customer Care Executive Resume

The section contact information is important in your customer care executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Customer Care Executive Resume

The section work experience is an essential part of your customer care executive resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous customer care executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer care executive position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Care Executive resume experience can include:

• Strong analytical skills (digs to the route of the cause, doesn’t jump in conclusions / actions too soon, connects the dots)
• Good interpersonal skill and with “Can-do” attitude
• Experience in the shipping and logistics industry
• Operate under pressure in challenging situations
• Experience in Customer Service or Commercial positions with direct customer interaction
• PR & Marketing experience (beneficial)

Education on a Customer Care Executive Resume

Make sure to make education a priority on your customer care executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer care executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Care Executive Resume

When listing skills on your customer care executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer care executive skills:

• Support Customer Experience Manager in the definition of product Warranty, Goodwill and service policies
• Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations
• Planning, prioritizing and time management
• Experience overcoming objections and converting interest into high qualified leads
• Diploma holder with at least 2 year experience in leading teams in a service related industry
• Ales and/or new business development prospecting experience

List of Typical Experience For a Customer Care Executive Resume

Experience for hp / tb-customer care executive resume.

• Order booking amendments, tracking and expediting for all products
• Customer Focus and Being Attentive
• Form part of the Insight and Intelligence Department reporting into the Energy Ombudsman Co-ordinator
• “Order to Cash” process follow up for each customer & Credit management – payment matching
• Provide pre-sales support for opportunities that are in the funnel

Experience For Ecc-executive Customer Care Tier Resume

• Capitalize on opportunities to educate customers on the benefits of DHL’s value added offerings e.g. shipment
• Deliver exceptional customer service via all channels with the goal of ensuring that customer order and inquiry needs are met while maintaining service level agreements
• Providing effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / inquiries in a professional and courteous manner
• Embody our brand values and act as a brand advocate within the online environment
• Generate, edit and publish content that builds meaningful connections and grows brand advocacy
• Be the voice of the customer by providing feedback and reporting on discussions to the appropriate area of the business in order that any issues can be addressed and resolved
• Collaborate with other departments (i.e. service delivery, ceo team etc.) to manage reputation and coordinate actions

Experience For Executive Referral Team Customer Care Professional Resume

• Technical knowledge of Telco industry (beneficial)
• Answer and record calls and problems reported
• Track & manage request until case is closed in order to ensure a quick response to customers’ request. This would include fax, web, and email
• Maintain and develop good relations with team members and of other department in order to realize follow-up action plans to resolve issues and to keep abreast of information and latest update
• Study and keep abreast of product knowledge and application in order to deal with customer's enquiry and objection
• Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives

Experience For Customer Care Account Executive Resume

• Quick learner / adaptive
• Language 2 – Any south Indian Language
• Write, read and speak English to suit business needs
• Basic Telephone Etiquettes & MS Office
• Write, read and speak English to suit business need
• Manage a portfolio of approximately 50 complaints

Experience For Customer Care Executive, TH Resume

• Phone conversational manner
• Fresh graduate are welcomed
• Monthly catalogue / Order Form management for the distributors
• Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well
• Basic Email Etiquettes
• Collaborates to win

List of Typical Skills For a Customer Care Executive Resume

Skills for hp / tb-customer care executive resume.

• Work closely with all functions to handle and resolve issues promptly and effectively, maintain overall performance
• Ensure effective knowledge management through accurate and timely recording of learnings gathered through physical channels and Call Center
• Able to prioritize tasks and understand what resources needed to achieve business results
• Attentive to details and excellent team player with pleasant personality
• Support the Customer Experience team in the development of CRM, Loyalty and Customer Activation plans
• Handle complaints and claims and ensure prompt and effective resolutions to meet customers’ expectations
• Experience in social media or related field

Skills For Ecc-executive Customer Care Tier Resume

• Process Commercial Goods Return, Credit and Debit notes
• Understands what is high-end customer experience, focused on quality of the result
• Build strong customer relationships and ensure that correct information is provided
• Language 1 – English Proficiency Level- Excellent
• Regional Language Communication Skill

Skills For Executive Referral Team Customer Care Professional Resume

• Negotiating, selling and closing business via telephone and from time to time face to face Closing sales
• Following up and initiating marketing campaigns
• Handling Post Booking queries like seat assignment/baggage inquiries/date change/cancellations etc
• Maximising the retention and growth of existing contract and equipment base
• Renewing Service and supplies discount agreements on a monthly basis and managing funnel
• Handling Inbound Customer Care & Sales Calls from US/UK customers
• Selling Air, Hotel, Car, Insurance and Vacation Packages to customers
• Providing FCR(First Call Resolution) to the Customers
• Meeting customers to resolve any complex cases

Skills For Customer Care Account Executive Resume

• Setting up appointments for sales team, customer sample management, demo stock process management and other customer focused activities
• Value selling new service agreements, customer training and equipment upgrades from prospect and customer accounts and marketing campaigns
• Structure competitive supplies pricing for existing and new customers by analysing account and/or projected spends
• Self-motivated with a high attention to detail and ability to multi-task whilst working in a fast-flowing sales environment
• Develop Premium Service packages and communications that generate awareness/understanding of the services, while facilitating customer access to them
• Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers
• Able to propose better ways of doing routine things leveraging internal rules / policies
• Decision Making, numerical ability & logical reasoning
• Objection handling and persuasiveness

Skills For Customer Care Executive, TH Resume

• Provide technical feedback/solutions for the complaints to the After sales team/Head Quarter regarding the issues of customers’ products and inventory
• Proficiency in speaking and written English and Chinese (Cantonese and Mandarin)
• Passion and charisma; genuinely motivated to drive sales growth monthly with innovation and building essential relationships with customers and team members
• Participate in the development of Customer Services processes and training material
• To handle inbound and outbound communications of customer inquiries, orders, complaints and compliments via phone calls, emails, website, etc. in order to attain high satisfaction in customer experience
• To provide post-sales supports to customer according to customer needs
• To provide solutions concerning any product or service related issues

Skills For Customer Care Executive, Aus Resume

• To liaise with different parties, departments and Head Office regarding follow up of relevant matters
• To maintain and record related administration and information in dedicated systems to meet company’s expectation
• To prepare reports for management review regularly
• Flexible and competent to work in a fast-paced and dynamic environment
• Positioned to have fluid and professional conversations while building upon product knowledge to articulate benefits with new and existing customers for all technologies
• Results/process oriented by sharing a proactive approach and resourcefulness to manage timelines, analyse priorities, and deliver consistent disciplined actions

Skills For Social Customer Care Executive Resume

• Willingness to change directions frequently in the spirit of continuous improvement to be effective daily and monthly
• Full and valid driver’s license is essential
• Strategic thinker that commands quality, performance, and superior communications with the team and for Videojet customers
• Be ready to take on escalations calls from Team Leader or Manager from customers who requests to speak with higher management
• Proficiency with CRM systems (preferably Salesforce.com), data integrity, and MS office applications – particularly MS Excel
• Proactive with a can-do approach
• Work under minimal supervision on assigned projects
• Think ‘outside the box’ to create innovative solutions

Skills For Customer Care Executive Mercosul Line Resume

• Create/update key documentation and content (FAQs, Talking points, CC info & processes) for touchpoints to perform customer care services (info, registration, diagnostic, swaps, refund, maintenance)
• Support digital team in the development of projects with implications in Customer care such as the IQOS Website, the Social Media channels, self-help tools (QURE, App), Chat bot (Lucy)
• Support the development of Knowledge tools to provide customer care knowledge across all touchpoints (Call center, Coaches, Retail)
• Support the development of materials (user manuals, leaflets) with customer care content
• Support the Operations Team in the deployment of the customer care services across all touchpoints involved
• Plays an integral part in the coordination of information between Commercial, Sales and the DC
• Establish a systematic course of action to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity
• Experience in Supply Chain/Logistic Operations
• Advance level of spoken and written English

Skills For Customer Care Executive, AU Resume

• Explore positions and alternatives to reach outcomes that gain acceptance of all parties
• Monitor key customer satisfaction indicators to achieve high customer satisfaction
• Monitor activities of the 3rd Party Customer Service Centre including: supervising performance, monitoring service levels; carrying out audits to ensure adherence to the customer care standards and policies
• Manage the relationship with our 3rd Party Customer Service provider and ensure that the customer services delivered meet and exceed customer expectations and are in line with PMBG strategy and standards
• Execute field visits of physical customer channels to ensure all processes are set and run smoothly
• Escalate learnings, best practices, attention points to the required managerial level in a timely and accurate manner
• Actively participate in the deployment of global customer care programs and develop local programs to increaase conversion of customers from conventional products to RRR

Skills For Executive / Senior Executive Customer Care Resume

• Ensure that all vendor services and internal activities are aligned with local and internal legal requirements, compliance & quality requirements, waste & recycling requirements, and environmental, health & safety requirements
• Opportunity funnel management - conduct weekly/monthly follow-up communications with the Regional Sales Managers in order to move opportunities through the sales funnel
• Meeting required average handle time
• Handle processing of insurance for high value shipments referred by Customer Service agents as per GCC Risk Group’s procedure and process
• Visit customers for relationship building and issue resolution (where required)
• Stands the pressure when things have to be done quickly or the task is stretching
• Coordinate Sales via the Order management system and order processing and ensure the follow-up with the warehouse
• Coordinate on a monthly basis with the Marketing team and Demand Planners for New / Discontinued products
• Monthly Claim Management & ongoing maintenance of the Turnover Report, follow up with orders

Related to Customer Care Executive Resume Samples

Customer care rep resume sample, customer care team resume sample, representative, customer care resume sample, health & medical resume sample, vision care resume sample, health director resume sample, resume builder.