customer service representative responsibilities for resume

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Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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26 Customer Service Resume Examples for 2024

Customer Service Resume

Customer Service Resumes by Experience
Customer Service Resumes by Role
Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume . Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Entry-Level Customer Service Resume

Choose two tastefully contrasting fonts: one for your section headers, and one for your body text.
Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
We suggest bold (but not garish) colors in the header and titles to draw attention.
Say goodbye to excess white space by adding some relevant projects you’ve worked on.
Just make sure they relate to the customer service job description and emphasize your most relevant skills.

Customer Service Associate Resume

Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your resume-building adventure with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
Metrics draw the eye of the resume reader and increase the length of time they’ll review your customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

The structure of your retail customer service resume can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
We suggest you experiment with an array of resume templates and go for the one that zooms in on your greatest selling points.
Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Challenge yourself to prove your impact with metrics.
For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you.
Striking a good balance between hard and soft skills is tricky, but doable—the skills section on your resume can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the job description .
Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history.
Since you probably have plenty of experience, you may want to consider including a resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.

Customer Service Agent Resume

As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring?
Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page.
Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate.
A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.

Customer Service Advisor Resume

Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a resume template if you’re not artistically inclined.
Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
Don’t be afraid to highlight your hobbies and interests on your resume .
But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills.

Customer Service Representative Resume

So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

Receptionist
Sales Associate
Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

Customer service skills
Formatting your customer service resume
Quantifying your previous impact
Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a customer service job description requesting bilingual support like this:

Answer telephone calls and emails promptly in Spanish and English
Maintain and extend client base through positive customer interaction
Excellent verbal and written skills in both Spanish and English
Strong organizational and analytical skills
Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required.

Now, it’s time to tailor your skills section to the job description, which could look like this:

Bilingual (Spanish and English)
Organized
Strong verbal and written communication
Proven customer success
Empathetic
Methodical and thorough documentation
CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

Data analysis
Metrics-driven
Customer service reporting
Self-motivated
Social media
Creative problem-solver
Inquisitive

Tip 2: Format your resume for the ATS and recruiters

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read:

Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual:

College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company.
Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulas.

Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

All of these are good ways to customize your job description points.
Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description?

Customer service rep resume

Outcomes like increased sales or error reductions are great metrics to include.
Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume

Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
Stress your ability to work well with people—include any courses, extracurricular projects , or volunteer efforts where you interacted with people consistently.

Retail customer service resume

Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right.

Bilingual customer support resume

Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Representative Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Process orders, returns, and exchanges
Provide product information and recommendations to customers
Maintain accurate customer records and order information in CRM system
Collaborate with other departments to ensure customer satisfaction
Identify and escalate complex issues to senior customer service representatives or managers
Participate in training and development programs to improve customer service skills
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Representative Resume Example:

Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
Achieved significant increase in customer satisfaction through proactive customer service methods.
Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
Earned recognition for exemplary customer service through successfully managing product changes across organization
Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
Quickly addressed and solved customer inquiries, reducing response time by 45%.
Customer Relationship Management
Proactive Customer Service
Quality Assurance
KPI Management
Data Integration
Customer Feedback
Cross-selling
Problem Solving
Time Management
Product Knowledge
Conflict Resolution
Active Listening
Documentation
Organizational Skills
Interpersonal Communication
Empathy & Compassion
Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

Customer Service Software (e.g. Zendesk, Freshdesk)
Communication Skills
Multitasking
Sales Skills
Technical Troubleshooting
Typing Speed
Knowledge of CRM Systems

Soft Skills

Communication and Interpersonal Skills
Active Listening and Empathy
Problem Solving and Critical Thinking
Time Management and Prioritization
Adaptability and Flexibility
Patience and Tolerance
Conflict Resolution and Negotiation
Customer-Centric Mindset
Attention to Detail and Accuracy
Positive Attitude and Enthusiasm
Teamwork and Collaboration
Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

Communicated
Collaborated
Prioritized
Followed up
Facilitated
Investigated
Coordinated

Generate Your Resume Summary

Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

Identify opportunities to further tailor your resume to the Customer Service Representative job
Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

Job Descriptions
Call Center and Customer Service Job Descriptions

Customer Service Representative Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

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Customer Service Representative Job Description Template

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Customer Service Representative FAQs:

What is a customer service representative.

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

What are the duties of a customer service representative?

Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.

Where can I find customer service representatives to hire?

Try looking at free job posting sites . Sites like Indeed, Glassdoor, and Monster are great for spreading the word about your job.

Can I customize the CSR job description?

When you advertise a customer service representative job, you should include details about the position of your company. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in your next hire.

Where can I find interview questions for a customer service representative?

After you have created a CSR position description, take a look at our customer service representative interview questions .

Customer service representative interview questions, health care customer service representative job description, health care customer service representative interview questions, administrative assistant job description, administrative assistant interview questions, sales representative job description, sales representative interview questions.

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Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

Customer service representative job description

Customer service representative duties:

Open and maintain customer accounts by recording account information

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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Customer Service Customer Representative Resume Sample

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Work Experience

Make retailer repair, replacement or credit decisions in accordance with the company’s policy
Participate in monthly phone training sessions to ensure there is 100% retention of SOP’s and that world class service is being delivered
Participate as needed in the department.This might include helping build bikes for an upcoming event, proof reading the Shimano Parts catalog for dealers
Participate in weekly team meetings to stay current on all necessary protocols pertaining to the company’s SOP’s
Full knowledge of TMaG’s infrastructure as it relates to shipping and order processing
Resolves questions/concerns from Advanced Convention Services customers effectively and efficiently through the use of active listening and personalizing techniques based on the customers’ needs
Monitor agent’s calls and emails for accuracy of information and call handling standards
Initiate contact and provide follow-up with customers and field representatives in an effort to obtain accurate billing information
Identify, communicate and respond to reported problems or complaints in a timely fashion
Investigate patient’s insurance benefits and actively identify network and payer plans
Establish standards in classifying product coverage for patients in accordance with documents and progress note
Proficient in English - appropriate accent and pronunciation of words, speech techniques, vocabulary and grammar
Computer skills to include basic Microsoft Office programs such as Word, PowerPoint, Outlook, etc. and Intermediate skills in Excel
Accurate and prior data entry experience on personal computers
Experience in providing consumer’s tracking information and order status
Experience in performing order entry functions for customers
Working knowledge and experience with technology such as computers, mobile devices and digital products
Prepares a variety of reports to assist account managers in managing their accounts, including retrieving and analyzing data from SAP or customers’ systems, identifying problems or trends, and presenting data in an effective manner through summaries, graphs, or written reports
Research and/or tracking of an order
Contacting vendors for pricing, order status, tracking etc
Expediting a pick on an order or any other distribution request
Expediting of drop ship orders as needed, freight quotes for drop-shipments, parcel and heavy weight shipments
Estimated delivery dates or lead times on products

Professional Skills

Requires excellent organization skills
Keyboarding skills and computer proficiency
Prior customer service, billing/insurance, and clerical experience in a medical office setting
Data entry and PC Skills
Prior inside support and wholesale to retail customer service experience is necessary
Effective communication skills
Need to have good communication skills (verbal & written)

How to write Customer Service Customer Representative Resume

Customer Service Customer Representative role is responsible for organization, microsoft, basic, interpersonal, design, word, excel, wireless, retail, finance. To write great resume for customer service customer representative job, your resume must include:

Your contact information
Work experience
Skill listing

Contact Information For Customer Service Customer Representative Resume

The section contact information is important in your customer service customer representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

First and last name
Telephone number

Work Experience in Your Customer Service Customer Representative Resume

The section work experience is an essential part of your customer service customer representative resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous customer service customer representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service customer representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Customer Representative resume experience can include:

Strong problem solving and complaint resolution skills
Strong oral and written communication skills, including accurate grammar and business correspondence knowledge
Strong computer skills (i.e. Microsoft Word, Excel, PowerPoint, Outlook)
Listening, analytical and reasoning skills
Maintain a balance between handle time, quality, and meeting customer demands. Work effectively under time constraints while maintaining a high accuracy level
Empathy, diplomacy and de-escalation skills

Education on a Customer Service Customer Representative Resume

Make sure to make education a priority on your customer service customer representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service customer representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

School you graduated from
Major/ minor
Year of graduation
Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Customer Representative Resume

When listing skills on your customer service customer representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service customer representative skills:

Demonstrated skills and experience in dealing with conflicts
Self-motivated with strong communication, interpersonal, and organization skills
Strong verbal communication, written communication and presentation skills
Strong leadership, teamwork and interpersonal skills
Excellent skills in Microsoft Excel and Word
Meet deadlines, work in a fast paced/professional environment and express excellent verbal/written communications skills

List of Typical Experience For a Customer Service Customer Representative Resume

Experience for customer service account representative resume.

Proactively manage customer finished goods levels and aged inventory
Manage customer complaints and returned goods
Demonstrates ability to formulate analysis of high bill complaints and provide reasonable explanations to customers
Call center experience
Monitors shipments and prepares revisions when necessary based on changing shipper/s, customers and carrier needs
Contacts carriers to obtain status of loads with continuous monitoring of shipments for on-time pick-up, transit and deliveries
Leverage Excel and other MS programs, including Word and Outlook platforms
Inbound & outbound calls and emails responding to technical and sales inquiries

Experience For Pension Customer Service Representative Resume

Focus on total customer service including active account management and problem resolution
Research and respond to order status inquiries, expedite requests, inventory and lead time inquiries, sample requests, and pricing/quote requests
Responsible for keeping customer files and cross references updated as part of overall company strategy and objectives
Cope with high-stress environment caused by speaking with emotional callers
Utilize customer service best practices when providing oral and/or written support
Efficiently troubleshoot technical issues using common techniques and offer customers appropriate options to resolve the issue
Updates and status of repair orders

Experience For Administrative Specialist On Line Customer Service Representative Resume

Attainment of specified goal targets and objectives for direct job scope and overall department performance
Respond quickly, accurately, and politely to customers’ needs
Communicates extensively with customers, vendors and internal departments by phone or email
Coordinates both inbound/outbound customer service support with new and current customers
A forward planner who critically assesses personal performance
Holds a very high regard for phone, email etiquette and company professional standards
A dedicated, loyal professional who studies and maintains detailed knowledge of all service lines and product offerings
Extremely detail-orientated and organized
Answers inquiries from customers and clients and documents interaction within Brightree database

Experience For Customer Service / Credit Representative Resume

Generates sales orders in Brightree for wound care supplies and ships wound care supplies to clients
Escalates issues as necessary for guidance from others
Self-motivated and with ability to multi-task in a team atmosphere
PC literate in Microsoft Office applications Excel and Outlook
Manage customer demand from initial placement through delivery, utilizing service programs such as VMI Forecast Programs, Replenishment Programs, Min/Max, or Make to Order
Initiate customer releases for all shipments and ensure delivery dates are met. Coordinate the expediting of rush shipments and monitor their progress to delivery

Experience For Customer Service Representative / Dispatch Resume

Maintain customer profile, pricing and customer item log books
Possesses intermediate level knowledge and understanding of the distribution electrical system
With moderate level of direction, guide customer towards possible solutions, including energy efficient equipment and practices
Assist other departments with resolving access issues
Assist with the management of customer graphic requirements, as well as phase in and phase out processes
Continuously strive to improve customer relations with prompt, efficient service while exercising judgement necessary to maximize customer satisfaction by evaluating policies and procedures to determine new, improved and streamlined approaches
Consistent focus on gaining knowledge through use of best practices and standard procedures
Build customer loyalty through positive customer engagement and service excellence
Maintain customer service processes, standards and metrics to support the customer-centric organization

Experience For Customer Service Finance Representative Resume

Administer customer communication and customer outreach
Provide service reliability and power quality explanations to assigned customers
Provide timely investigation, resolution and remediation of customer issues and complaints, with accurate documentation
Maintain compliance within Utility Commission’s guidelines
Assist Engineering with coordination of new service requirements, such as load estimation, contract acquisition, and work as liaison between the customer and the company when needed
Research policyholder inquires, consider the terms of the policy as it relates to the policy and/or claim, and respond in a manner within specified timeframes

Experience For Customer Service Escalation Representative Resume

Serve as a single point of contact for the customer and Territory Manager for Therma-Tru Door and Fypon business units
Responsible for timely and accurate order entry and management
Interact by telephone with customers, territory managers, and other departments
Support Territory Managers with day-to-day sales activities, such as returns, warranty replacements, and corrective action requests
Knowledgeable about product regulations and specifications
Create relationships and overcome obstacles with a sense of urgency
Maintain attentive and prompt customer service relations with client and client customer’s

Experience For Customer Service & Warranty Representative Resume

Documents all customer contact activity in various client systems in a concise and accurate manner
Provide technical and sales support to Shimano’s accounts and sales agencies
Provide technical support for end-consumers
Understand and be prepared to teach others about the technology and maintenance of Team Shimano products
Advanced bicycle technician skills including a thorough understanding of frame, suspension and wheel design as well as drivetrain theory (mechanical, electronic, internal and e-bike)
Processes and maintains all customer purchase orders to ensure perfect match and align demand appropriate for supply chain execution
Prepares a variety of reports to assist CSAMs in managing their accounts, including retrieving and analyzing data from SAP or customers’ systems, identifying problems or trends, and presenting data in an effective manner through summaries, graphs, or written reports

Experience For Customer Service Freight Representative Resume

Maintains positive relationships with external and internal (Sales, Traffic, Distribution, Accounting, Demand Management, Master Data, Scheduling and Inventory Management, etc.) customers and develops account strategies necessary to gather information as needed for the CSAM or customer
Support Engineering, Service and Project Management Teams with critical product support needs
Responsible for assisting warranty analyst administration when required
Researches and resolves customer problems, particularly in the absence of assigned CSAMs, to maintain and improve customer service
Independently manages a small tier account and utilizes customer systems to gather information or data to support the business

Experience For Customer Service & Pricing Representative Resume

Provide main technical and commercial support for Product Support Center Helpdesk team
Monitor tickets for accuracy and milestone performance
Follow day-to-day work processes in the customer service center
Responsible for risk management for the product support center
Provide technical support to customer when required
Participate in Dealer development

List of Typical Skills For a Customer Service Customer Representative Resume

Skills for customer service account representative resume.

Excellent organizational and creative problem solving skills
Customer Service/After Sales services relevant experience, or transferrable skills
Learn and improve Excel, Word and Power Point skills
Experience with interacting/commenting on Social Media
Customer service, billing/insurance, and/or clerical experience in a medical office setting
Experience in medical billing or customer service in a healthcare setting required
Three years’ experience in power distribution, control automation troubleshooting and site commissioning
Previous customer service or medical office setting experience
Experience in a Customer Service and/or Call Center environment handling escalations

Skills For Pension Customer Service Representative Resume

Clerical experience in a Medical Office setting
Previous experience with Billing / Insurance
Experience in the following
Experience in dealing with multiple disciplines such as contractors, consultants, engineers, end users, etc
Previous account managing / order entry experience

Skills For Administrative Specialist On Line Customer Service Representative Resume

Two (2) years of college or technical schooling or five (5) years’ experience in a mechanical / technical position
Build rapport with customers and establish good working business relationships
Attendance required according to company attendance policy to ensure department is able to operate at normal efficiency level
Strong background in customer service working directly with customers
Demonstrates an understanding of meter technologies and applications
Assist customers on the effective and economical use of electric energy, including energy management tariffs
Excellent reasoning abilities
Good at handling and resolve customer complaints

Skills For Customer Service / Credit Representative Resume

Provide good time management
Demonstrated teamwork ethic; work/communicate well with other departments
Demonstrated resourcefulness with critical attention to detail
Related customer service experience
Demonstrated ability to support two or more account managers
Computer savvy and experience with data entry

Skills For Customer Service Representative / Dispatch Resume

Microsoft Word and Outlook experience required
Experience within a high-end customer care environment
Excellent proficiency in Microsoft Office Suite (Excel, Word and PowerPoint)
Gathering information, researching and resolving inquiries, and logging customer calls
Responding to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information
Managing and retaining difficult customers during escalated customer calls
Assessing customer needs and informing customers about available services

Skills For Customer Service Finance Representative Resume

Working with Production & Shipping departments
Troubleshooting wireless internet issues for customers
Utilizing internet tools to best support customer inquiries
Handling customer problems related to product function or equipment
Billing and/or Insurance background
Understanding of insurance pre-certification requirements, contract benefits, credit and collection procedures,
Recordkeeping of customer interactions and transactions

Skills For Customer Service Escalation Representative Resume

Understanding and support of established CDW business processes that align with Pre-Invoice Support Requests
Scheduling for delivery, technical and installation teams
Notifying leadership of updates to processes for the day-to-day work in the customer service center
Organizing orders based on inventory
Creating & maintain listings for new products
Studying & knowledge of Ad Campaigns & Promotions
Multi-task by researching multiple systems and entering data while talking to customers
Participate as needed in the department. This might include helping build bikes for an upcoming event, proof reading the Shimano Parts catalog for dealers

Skills For Customer Service & Warranty Representative Resume

Understands the principles of maintaining and retaining business relationships and required client service delivery and expectations
Office environment, involving working in a sedentary position
Computer literate - word processing programs, SAP, Microsoft Suite, operating control systems
Navigation and understanding of external business partner resource tools and reporting
Resolution of customer issues regarding appliance & lighting sales & service

Skills For Customer Service Freight Representative Resume

Meets customer service goals by responding to customer inquiries and providing accurate information to CSAMs and customers
Address/solve billing or invoicing discrepancies
Handle customer service calls & e-mails regarding stock, specs, pricing
Maintain a professional demeanor when dealing with external clients and customers
Understanding of EDI in relation to wholesale to retail guidelines
Knowledge of finance in relation to order cycles; non-compliance, invoicing, credit memos

Skills For Customer Service & Pricing Representative Resume

Proficiency with computer platforms and programs, including Microsoft Office
Diffuse escalated customer situations through high-level problem solving
Computer literate and comfortable using social media
Professional voice (including correct grammar)
Able to work under pressure and work in a fast-paced working environment
Cope with high-stress and changing environment

List of Typical Responsibilities For a Customer Service Customer Representative Resume

Responsibilities for customer service account representative resume.

Protect the Company’s investment in Accounts Receivable against unnecessary loss by means of an effective evaluation of the credit risk involved
Support implementation & development of effective systems & processes to maximize the utilization of current assets
Excellent knowledge of ERP, preferably SAP
Coordinating with multiple departments both internal and external to resolve ongoing issues and projects
Show perseverance when facing disagreements, regarding company’s credit policy
Work cooperatively with peers and other departments, keeping appropriate individuals informed to assure positive customer relations are maintained
Have an analytical ability, being both numerate and computer literate
Communicate regularly with clients to ensure Bombardier is meeting their expectations

Responsibilities For Pension Customer Service Representative Resume

Handle the order processing, updates of order status and coordinates tasks around preparation for shipment and transport documents
Maintain composure while handling stressful situations
Able to work under pressure and work at a fast-paced working environment
Responsible for Customer Switchgear and ATS Helpdesk phone call and email assistance
Primary active member Product Support Center Helpdesk to resolve customer issues in a timely fashion

Responsibilities For Administrative Specialist On Line Customer Service Representative Resume

First line of customer service and is empowered to handle a variety of customer issues by answering customer questions, providing technical support & solving problems through phone & e-mail contact on a daily basis
Handle the sales and account management function with a small group of OEM and round-trip accounts
Identify customers’ requirements and identify problems and work to meet and/or resolve them
Track and manage customer orders until order is completed-shipped-received-invoice paid
Analyze inventory data sheets to help
Respond to consumer inquiries effectively and efficiently while upholding Keurig’s Excellence in Service standards. This includes processing orders, educating consumers on our various products or services, and troubleshooting our products, services, or website all within the required timeframe
Investigate and resolve consumer issues. Offer alternative solutions where appropriate to resolve issue with the main objective of retaining customer’s business and doing so with one call resolution

Responsibilities For Customer Service / Credit Representative Resume

Follow-up with consumers to ensure the issue has been resolved to the consumer’s satisfaction
Utilize a multitude of systems to gather, process, log and retrieve, and communicate information to perform or complete customer activity
Meet or exceed department goals related to service level metrics, quality of service and other department measures, KPI’s and expectations
Able to build relationships with all levels of personnel
Thrive and communicate in team atmosphere
Flexibility to work overtime and weekends when necessary
Knowledge of Colorado highways & local streets

Responsibilities For Customer Service Representative / Dispatch Resume

Review and release orders within the credit policy guidelines and approval matrix
Monitor and Manage Collections based on Collection strategy to ensure positive cash flow
Implement customer service finance plans through efficient communication with Customers & Sales
Perform customer credit review
Set up appropriate reports and analyze credit and accounts receivable performance

Responsibilities For Customer Service Finance Representative Resume

Fluent of the Greek & English language
Be accurate, efficient and organized
Strong customer service experience demonstrating owned assigned accounts from a customer service perspective. Which would include order handling and problem resolution
Be highly accountable and willing to flex as the needs of the business change
Excellent organization, detail oriented, multi-tasking, analytical, interpersonal, written, verbal, and ollaborative skills to work effectively with teams throughout organization
Takes personal action to ensure accuracy and quality of own and others’ work, tracks and documents conformity to those standards
Excellent phone etiquette and customer interaction techniques. Strong interpersonal and persuasive skills in order to communicate with all levels of operation, organization and consumers
Adapt to change and to think outside the box
Patience and the ability to troubleshoot technical products

Responsibilities For Customer Service Escalation Representative Resume

Multitask and move seamlessly from one issue to another
Knowledgeable & proficient with social media
Monitor "Customer satisfaction" and ensure prompt action and resolution of all customer issues (Department interaction could include Finance, Warranty, Parts Logistics, Authorized or Factory-owned Service Facilities, Publications, Customer Support Engineering, Programs, and Training)
Work in partnership with the local Field Service Representative and maintain regular contact to ensure the operators concerns are continually addressed by the organization
Self-motivated with strong communication, interpersonal, and organizational skills

Responsibilities For Customer Service & Warranty Representative Resume

Knowledge of leather goods and footwear construction and repair (preferably Luxury goods)
Customer Service/Aftersales services or relevant experience
Investigate issues thoroughly and maintain comprehensive information pertaining to customer issues
Facilitate communication between the customer and the appropriate Bombardier business unit to ensure customer satisfaction drivers are addressed
Manage internal stakeholders and coordinate responses to customer queries from appropriate line or senior management within Bombardier
Dental, Vision, Life, and Disability Insurance Plans

Responsibilities For Customer Service Freight Representative Resume

A Casual Dress Code
Strong in managing customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
Perform accurately all data entry functions to reflect customer activity/transactions
Handle promptly initial customer inquiries and assists with requested information
Work closely with other departments (e.g. accounting, production) to facilitate order flow and assists the customer and Sales Managers in providing information and resolving sales issues
Industry knowledge while working in retail settings is helpful
Compliance with company safety standards and policies

Responsibilities For Customer Service & Pricing Representative Resume

Interface directly with customers, managers, vendors, and agencies either by telephone, electronically, or face to face
Make every effort to accommodate the customers’ requests or needs
Prepare and send requested reports and/or information to customers and/or other Harrison departments to meet customer timeframes wherever possible
Flexibility to work longer hours as needed and/or on weekends
Advanced skills in Microsoft Office suite; demonstrated proficiency to use a variety of computer software, such as SAP, Microsoft Office, Outlook, Crystal and Sharepoint
Fantastic starting salary:$20/h, increased every year based on your performance

Related to Customer Service Customer Representative Resume Samples

Bank customer service representative resume sample, customer service / customer operations resume sample, senior customer service representative resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

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Senior Customer Service Representative Resume Examples

Writing a resume for a position as a senior customer service representative requires a comprehensive understanding of the position and the ability to highlight your qualifications for the job. As a senior customer service representative, you are typically the go-to person for customer inquiries, resolving their issues, and handling complaints. You must be a problem solver and have excellent customer service skills. In this blog post, we will provide an in-depth guide on how to write an effective senior customer service representative resume that will get you noticed by potential employers. We will also provide several examples of resumes for senior customer service representatives, so you can get an idea of how to craft your own. By the end of this post, you will have the knowledge you need to write an outstanding resume that will help you land the job.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Senior Customer Service Representative

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a Senior Customer Service Representative with 8+ years of proven success in providing outstanding customer service while exceeding customer expectations in the most challenging work environments. My core skill set includes troubleshooting, problem- solving, and conflict resolution. I have extensive experience in customer service and have a successful track record of recognizing and addressing customer needs and providing solutions to difficult customer service issues. I am an excellent communicator and demonstrate a positive attitude which is a great asset in dealing with customer inquiries and providing support.

Core Skills :

Strong interpersonal and communication skills
Excellent customer service and problem- solving skills
Ability to multi- task in a fast- paced environment
Good organizational and time- management skills
Excellent conflict resolution and decision- making skills
Proficient in Microsoft Office Suite

Professional Experience :

Senior Customer Service Representative, XYZ Company, 2012 – Present
Handled incoming calls from customers and addressed inquiries and complaints
Provided product and service information to customers
Assisted customers in resolving complaints and issues
Processed customer orders accurately and efficiently
Provided accurate and timely documentation of customer transactions
Trained new customer service representatives on various policies and procedures

Education :

Bachelor of Business Administration, ABC University, 2008 – 2011

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Senior Customer Service Representative Resume with No Experience

Focused professional eager to learn and develop customer service skills in a fast- paced environment.
Proficient in communication and problem- solving.
Able to effectively handle customer queries and complaints.
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to think quickly and handle multiple tasks
Detail- oriented and organized
Proficient in problem- solving

Responsibilities

Actively listening to customer concerns and responding in a timely, professional manner
Providing high quality customer service
Identifying and resolving customer issues
Maintaining a positive and helpful attitude
Processing customer orders and inquiries
Assisting with product promotions and sales

Experience 0 Years

Level Junior

Education Bachelor’s

Senior Customer Service Representative Resume with 2 Years of Experience

Dedicated and highly motivated Senior Customer Service Representative with 2 years of experience in a customer- centric role. Possesses excellent communication skills, both written and verbal, and is experienced in resolving customer complaints and queries. Proven ability to effectively implement customer service initiatives and strategies to exceed customer’s expectations. Possesses strong problem- solving skills, a positive attitude and the ability to work in a fast- paced environment.

Customer Service
Customer Relations
Problem Solving
Communication
Interpersonal Skills
Conflict Resolution
Time Management

Responsibilities :

Provide excellent customer service to all customers
Handle customer inquiries, complaints, and feedback
Identify customer needs and provide solutions in a timely manner
Maintain customer records and data
Develop and maintain customer relationships
Communicate and follow- up with customers
Ensure customer satisfaction and provide follow- up support
Process customer orders and requests
Develop and implement customer service initiatives and strategies
Train and guide customer service team members

Experience 2+ Years

Senior Customer Service Representative Resume with 5 Years of Experience

A passionate and dedicated Senior Customer Service Representative with 5 years of experience in resolving customer inquiries, resolving customer complaints, and maintaining customer relations. Highly experienced in providing customer service in retail, call center, and online industries. Skilled in using problem solving techniques to effectively resolve customer issues in a timely manner. Competent in providing excellent customer service, demonstrating a professional attitude, and possessing excellent verbal and written communication skills.

Verbal and Written Communication
Computer Literacy
Retail, Call Center, and Online Industry Experience
Product Knowledge
Provided excellent customer service, including resolving inquiries, complaints, and maintaining customer relations.
Utilized problem solving techniques to effectively resolve customer issues in a timely manner.
Demonstrated a professional attitude and excellent verbal and written communication skills.
Managed time effectively and interacted with different departments to ensure customer satisfaction.
Maintained knowledge of products and services offered.
Responded to customer inquiries via phone, email, and live chat.
Assisted customers with product orders and follow- up inquiries.
Recorded customer information and transactions using a computer system.

Experience 5+ Years

Level Senior

Senior Customer Service Representative Resume with 7 Years of Experience

Highly motivated and experienced Senior Customer Service Representative with 7+ years of experience in customer relations and problem solving. Skilled in handling complex customer issues and resolving conflicts in a professional manner. Proven ability to build and maintain relationships with internal and external stakeholders. Exceptional multitasker and team leader, adept at working in fast- paced environments.

Excellent communicator and problem solver
Conflict resolution and customer relations
Expertise in customer service
Superior interpersonal skills
Team leadership and multitasking
Adaptable to fast- paced environments
Provide outstanding customer service in a professional and courteous manner
Handle customer inquiries and complaints in a timely and efficient manner
Identify customer issues and take appropriate action to resolve them
Develop and maintain relationships with internal and external stakeholders
Monitor and analyze customer feedback to identify trends and opportunities for improvement
Track and document customer service activities and results
Collaborate with team members to ensure outstanding customer service
Develop and implement customer service policies and procedures
Stay up- to- date on company products, services, and policies

Experience 7+ Years

Senior Customer Service Representative Resume with 10 Years of Experience

Highly experienced Senior Customer Service Representative with 10 years of experience in the customer service industry. Proven track record of providing exceptional customer service to clients in a variety of settings. Skilled in resolving customer inquiries, problem solving and developing customer relationships. Possesses excellent interpersonal and communication skills.

Customer Service Expertise
Focused on Client Needs
Multitasking
Manage customer inquiries and complaints in a timely and accurate manner.
Demonstrate strong problem- solving skills and the ability to resolve customer conflicts.
Provide guidance and assistance to customers about products and services.
Maintain a high level of customer satisfaction.
Maintain accurate records of customer interactions.
Develop and maintain customer relationships.
Analyze customer feedback and suggest ways to improve customer service.
Remain up to date on product and service information.

Experience 10+ Years

Level Senior Manager

Education Master’s

Senior Customer Service Representative Resume with 15 Years of Experience

A highly experienced customer service representative with 15 years of expertise in providing exceptional customer service. Proven track record of providing superior quality customer service and a commitment to providing customers with the best service possible. Possess excellent communication, problem- solving, and organizational skills. Experienced in various customer service software and programs. Strives to build customer relationships and ensure customer satisfaction on every customer interaction.

Excellent customer service skills
Superior problem- solving capabilities
Exceptional organizational skills
In- depth knowledge of customer service software and programs
Ability to build strong customer relationships
Ability to remain calm and professional in stressful situations
Providing excellent customer service while handling customer inquiries and complaints
Assisting customers with product and service inquiries
Resolving customer complaints and inquiries quickly and efficiently
Maintaining customer records in customer service database
Answering customer questions and providing appropriate solutions
Building customer relationships by providing excellent customer service
Documenting customer interactions and providing follow- up information
Assisting with sales and marketing programs to boost customer satisfaction
Providing training and guidance to newly hired customer service personnel

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a Senior Customer Service Representative resume?

A Senior Customer Service Representative resume should showcase the years of experience and expertise the applicant has in the field of customer service. In addition to highlighting years of experience, this resume should also list professional skills, personal qualities, and certifications.

Here are some key points that should be included in a Senior Customer Service Representative resume:

Proven track record of providing excellent customer service
Ability to work in a fast-paced environment
Ability to handle difficult customers
Excellent communication and problem solving skills
Proficient in customer service software and software programs
Experience managing customer service teams
Ability to develop customer service initiatives
Knowledge of customer service protocols and procedures
Detail-oriented with the ability to multitask
Able to develop relationships with customers
Working knowledge of customer service regulations
Expertise in conflict resolution
Training and coaching experience
Certifications in customer service or related field

What is a good summary for a Senior Customer Service Representative resume?

A Senior Customer Service Representative is responsible for providing excellent customer service to customers. They should have strong problem-solving skills, be highly organized, and have the ability to multi-task in a fast-paced environment.

A strong summary for a Senior Customer Service Representative resume should highlight the applicant’s ability to provide outstanding customer service and build customer relationships. It should also emphasize their ability to troubleshoot customer issues quickly and effectively, as well as their experience in customer service, sales, and management. Additionally, the summary should include the applicant’s success in meeting customer satisfaction goals and any special customer service-related certifications held.

Overall, the summary should demonstrate the applicant’s commitment to providing superior customer service and helping customers find solutions to their problems. By emphasizing their knowledge and experience in customer service, sales, and management, the summary should clearly demonstrate the applicant’s ability to make a strong impact in customer service.

What is a good objective for a Senior Customer Service Representative resume?

A Senior Customer Service Representative should possess a combination of customer service and technical skills, making them invaluable assets to any organization. When writing a resume objective for this position, it is important to emphasize the skills that make you uniquely qualified for the role.

Provide excellent customer service by responding to customer inquiries and providing accurate and timely information
Handle escalated customer issues quickly and efficiently
Utilize problem-solving skills to resolve customer issues
Remain up-to-date on product and service offerings to effectively answer customer inquiries
Collaborate with team members to ensure customer satisfaction
Maintain a positive and professional attitude at all times
Demonstrate the ability to work independently and as part of a team
Develop and maintain effective relationships with customers
Utilize strong communication and interpersonal skills to foster customer relationships
Facilitate customer service trainings for new employees
Ensure customer satisfaction by following up on customer inquiries
Monitor customer feedback to identify areas of improvement
Assist with implementing strategies to improve customer service
Track customer service metrics and analyze trends for continuous improvement.

How do you list Senior Customer Service Representative skills on a resume?

When crafting a Senior Customer Service Representative resume, it’s important to highlight the skills and experience that make you the ideal candidate for the job. By highlighting the most relevant skills for this role, you can give recruiters a quick overview of how you can contribute to their team. Here are some of the most important skills to include on your Senior Customer Service Representative resume:

Superior Communication: An effective Senior Customer Service Representative must be able to handle customer inquiries and complaints in a professional and courteous manner. They must also be able to clearly articulate solutions and instructions so that customers understand the recommended course of action.
Conflict Resolution: Senior Customer Service Representatives must be adept at resolving conflicts and disputes between customers and the company. They must be able to remain impartial and calm in difficult and tense situations, while providing solutions that are mutually beneficial.
Problem-Solving: The ability to analyze situations and develop sound solutions to problems is essential for this role. Senior Customer Service Representatives must be able to quickly identify potential issues and devise strategies to resolve them quickly and efficiently.
Attention to Detail: Senior Customer Service Representatives must be detail-oriented when dealing with customer inquiries and complaints. They must be able to demonstrate accuracy in all facets of their work, including documentation, data entry, and record-keeping.
Multitasking: Senior Customer Service Representatives must be able to juggle multiple tasks at once without becoming overwhelmed or sacrificing quality of work. They must be able to prioritize tasks, delegate responsibilities, and manage their time effectively.

By including these Senior Customer Service Representative skills on your resume, you can give recruiters an accurate picture of your qualifications for the position. This demonstrates your commitment to providing quality customer service and gives employers an idea of how you can contribute to their team.

What skills should I put on my resume for Senior Customer Service Representative?

When creating a resume for a Senior Customer Service Representative role, there are certain skills you must include to demonstrate a complete understanding of the job.

Below are some important skills that should be included on your resume for a Senior Customer Service Representative position:

Excellent Communication Skills: As a Senior Customer Service Representative, you will be required to communicate effectively with customers through various mediums and in a professional and courteous manner.
Problem-Solving Ability: You must be able to think quickly on your feet to resolve customer inquiries and complaints in a timely manner.
Knowledge of Customer Service Software: You should be knowledgeable in customer service software such as Zendesk, Salesforce, or other customer service software programs.
Experience with Data Entry: As a Senior Customer Service Representative, you should possess experience with data entry and be comfortable using computer programs such as Microsoft Word and Excel.
Organizational Skills: You must be organized and able to multi-task in order to successfully manage multiple customer inquiries and requests.
Interpersonal Skills: As a Senior Customer Service Representative, having strong interpersonal skills is essential in order to build relationships with customers and colleagues.

By including these skills on your resume for a Senior Customer Service Representative role, you will be able to demonstrate to a potential employer that you have the required qualifications for the position.

Key takeaways for an Senior Customer Service Representative resume

For a Senior Customer Service Representative role, your resume should reflect your experience and skills. Here are some key takeaways to help you craft a successful resume:

Highlight your customer service experience: Include a summary of your customer service experience, key skills, and any accomplishments. Be sure to include details about any customer service awards or certifications you have earned.
Make use of strong action verbs: Use words such as “resolved,” “negotiated,” “facilitated,” and “implemented” to describe your customer service experience.
Include soft skills: List any soft skills you have that are pertinent to the customer service field such as problem solving, conflict resolution, or communication.
Be specific: Include details such as the type of contact you had with customers and how you handled challenging customer service calls.
Use metrics: Include any metrics such as customer satisfaction scores or customer retention rates that demonstrate your success in customer service.
Showcase your technical skills: Include any technical skills you have such as knowledge of customer service software.

By following these tips, you can create a compelling resume that showcases your experience and skills as a Senior Customer Service Representative.

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Job Description Summary

Job description.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

In this role you will be responsible for:

Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.

Process customer returns according to established department policies and procedures.

Work closely with the Medical Billing department to resolve disputed Billing charges

Provide timely feedback to Customer Service Management regarding service failures or customer concerns.

Partner with Sales Representatives to meet or exceed customer service expectations.

To be successful in this role, you require:

1+ years medical industry or call center/customer service experience

Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Ability to solve practical problems and deal with a variety of variables.

Knowledge of Microsoft Office Applications

Ability to work some evening shifts, weekends, or overtime as needed

Education and experience required:

High School Diploma or general education degree (GED)

We offer a comprehensive benefits package to include:

Up to 12 company paid holidays

Medical, dental and vision insurance

Tuition Reimbursement

Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit  https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Customer Service Representative Job Description

Customer service representative job description

Customer service representative duties:

Customer service representative requirements:

Customer service representative skills & proficiencies:

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4 Tips to Improve Your Customer Service Resume Today

Tip 1: Confidently choose your customer service skills

Let’s say you run across a customer service job description requesting bilingual support like this:

Now, it’s time to tailor your skills section to the job description, which could look like this:

The following skills would be great additions to other customer service positions:

Tip 2: Format your resume for the ATS and recruiters

Further suggestions for keeping your resume easy to read:

Objective or summary for your customer service resume?

Tip 3: Leverage metrics on your customer service resume

Some customer service metrics to add to your resume include:

Tip 4: Customize your customer service resume for the job

Check the following list for advice on how to customize sections of your resume:

Customer service resume

Customer service rep resume

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Bilingual customer support resume

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The keys to your customer service resume

Resume Examples

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Customer Service Representative Resume Example:

Top Skills & Keywords for Customer Service Representative Resumes:

Soft Skills

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