customer service clerk objective resume

Top 17 Customer Service Clerk Resume Objective Examples

Updated July 13, 2023 13 min read

A resume objective is a brief statement that summarizes the skills and experience you can bring to a customer service clerk position. It should include your qualifications, work history and any relevant skills or achievements. When writing an objective for a customer service clerk position, focus on the job requirements and be specific about how you meet them. For example, if the role requires strong communication skills, state that you have “excellent verbal and written communication skills”. Additionally, emphasize any experience in customer service roles or related positions. For instance, if you have prior experience as a cashier or sales associate, mention this as well. Finally, make sure your objective is concise and to the point - avoid using unnecessary words or phrases. Examples of effective resume objectives for a customer service clerk position include: “Experienced customer service representative seeking to leverage 5+ years of experience in providing excellent customer care in a fast-paced retail environment”; or “Detail-oriented individual with 3+ years of experience in providing superior customer service looking to join ABC Company as a Customer Service Clerk”.

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Top 17 Customer Service Clerk Resume Objective Samples

• To obtain a Customer Service Clerk position with a reputable organization, utilizing exceptional communication and problem-solving skills.
• Seeking a challenging role as a Customer Service Clerk in an established company that offers opportunities for personal and professional growth.
• To secure a Customer Service Clerk position in an organization where I can apply my customer service and communication skills to help customers find solutions to their problems.
• Utilize my excellent customer service skills and experience to provide quality services to customers as a Customer Service Clerk.
• To obtain the position of Customer Service Clerk in order to utilize my strong interpersonal, organizational, and communication skills.
• Seeking an opportunity as a Customer Service Clerk where I can use my knowledge of customer service principles and practices.
• Looking for a Customer Service Clerk role with an organization that will allow me to use my problem-solving abilities and customer service experience.
• To be part of an organization as a Customer Service Clerk where I can utilize my communication and multitasking abilities for the benefit of both the company and its customers.
• Seeking the position of Customer Service Clerk at your esteemed organization, where I can make use of my excellent customer service skills.
• Applying for the role of Customer Service Clerk with your company, which is well known for providing outstanding customer service experiences.
• Aiming to join your team as a Customer Service Clerk by leveraging my strong interpersonal skills and ability to provide exceptional customer service experiences.
• Looking forward to becoming part of your team as a Customer Service Clerk, where I can apply my excellent communication and problem-solving skills.
• Eager to work as a Customer Service Clerk in order to utilize my experience in providing superior customer service solutions while meeting organizational goals.
• Desire the position of Customer Service Clerk at your prestigious firm so that I may use my knowledge of customer service principles, practices, procedures, and standards.
• To work as a reliable and efficient Customer Service Clerk with an established organization that values dedication, commitment, hard work, integrity, honesty, loyalty & respect for others.
• Seeking employment as a motivated individual who is passionate about delivering superior customer service experiences in the capacity of aCustomer Service Clerk at your company

How to Write a Customer Service Clerk Resume Objective

Writing a customer service clerk resume objective should be approached with care and precision. This is because the resume objective is the first thing that potential employers will read and it will set the tone for your entire job application. It needs to be crafted in such a way that it grabs attention, accurately conveys your skills, and entices employers to learn more about you.

When writing your customer service clerk resume objective, start by introducing yourself in an engaging manner. You should include relevant details such as years of experience, qualifications, or certifications that demonstrate your expertise in the field. This will help to establish credibility and show employers that you’re well-suited for the position.

Next, outline what you bring to the table in terms of customer service skills and knowledge. For example, mention any areas of expertise such as problem solving, troubleshooting technical issues, or providing support to customers over the phone or online. Make sure to highlight any special training or certifications you may have received related to customer service as this can give employers a better idea of how well-versed you are in this area.

Finally, close off your resume objective by expressing your enthusiasm for working in the customer service industry and why you believe you’d make an excellent addition to their team. This will demonstrate your commitment to pursuing a career in this field and can help persuade employers that they should consider hiring you for this role.

By following these steps when crafting a customer service clerk resume objective, you can ensure that it stands out from other applicants and gives potential employers an accurate picture of who you are as a professional and why they should hire you for this role.

Related : What does a Customer Service Clerk do?

Key Skills to Highlight in Your Customer Service Clerk Resume Objective

In today's competitive job market, having a well-crafted resume is crucial. For those seeking a position as a Customer Service Clerk, it's essential to clearly highlight the key skills that set you apart from other candidates in your resume objective. This section provides potential employers with a snapshot of your abilities and qualifications right at the beginning of your resume. The following are some valuable skills that you should consider emphasizing to make a strong first impression and increase your chances of landing the job.

1. Active Listening

Active listening is a crucial skill for a Customer Service Clerk as it involves fully focusing, understanding, responding and then remembering what is being said by the customer. This skill is essential in order to effectively understand customer's needs, issues or complaints and provide appropriate solutions. It also helps in building rapport with customers, ensuring they feel heard and valued. Including active listening in a resume objective showcases an applicant's ability to communicate effectively and handle customer interactions efficiently.

Empathy is crucial for a Customer Service Clerk as it allows them to understand and connect with customers on a personal level. It enables the clerk to identify customer needs, concerns, and frustrations effectively. This understanding can lead to better problem-solving strategies, improved customer satisfaction, and ultimately, increased loyalty and business growth. In a resume objective, mentioning empathy can highlight one's ability to provide exceptional customer service and handle difficult situations with grace and understanding.

3. Adaptability

Adaptability is a crucial skill for a Customer Service Clerk as it demonstrates the ability to handle various tasks in a fast-paced environment, adjust to different situations, and effectively deal with diverse customers' needs. This skill is necessary for a resume objective because it shows potential employers that the candidate can manage unexpected changes or challenges efficiently, which is vital in customer service roles. It also indicates that the candidate can learn new systems or procedures quickly, making them an asset to any team.

4. Problem-solving

A Customer Service Clerk often encounters various issues and complaints from customers. Problem-solving skills are vital in this role as they enable the clerk to effectively analyze the situation, identify potential solutions, and implement the most suitable one. This ensures customer satisfaction and loyalty. In a resume objective, highlighting problem-solving skills can demonstrate to potential employers that you are capable of handling and resolving customer issues efficiently, contributing to the overall success of their business.

5. Time Management

A customer service clerk often has to handle multiple tasks at once, such as answering customer inquiries, processing transactions, and managing complaints. Effective time management skills are essential to prioritize tasks, meet deadlines, and ensure that customers receive prompt and efficient service. Mentioning this skill in a resume objective can demonstrate an applicant's ability to handle the fast-paced nature of the role and their commitment to providing excellent customer service.

6. Zendesk Proficiency

Zendesk proficiency is a valuable skill for a Customer Service Clerk as it demonstrates the ability to manage customer interactions effectively. Zendesk is a popular customer service software and support ticketing system. Having this skill shows that the candidate can efficiently handle customer inquiries, complaints, and other communications, ensuring high levels of customer satisfaction. It also indicates familiarity with digital tools and technology used in modern customer service environments. This can lead to improved productivity and streamlined service delivery, making it an attractive attribute for potential employers.

7. Salesforce Navigation

A Customer Service Clerk often interacts with customers through various platforms, including CRM software like Salesforce. The ability to navigate Salesforce is crucial as it allows for efficient management of customer information, tracking of customer interactions, and handling of customer inquiries or complaints. This skill demonstrates the candidate's proficiency in using essential tools to deliver excellent customer service and meet the company's objectives.

8. Multitasking

A Customer Service Clerk often has to handle multiple tasks at once, such as answering customer inquiries, processing transactions, and resolving complaints. Multitasking is therefore a crucial skill for this role, as it allows the clerk to efficiently manage their workload and provide excellent service to customers. Including this skill in a resume objective can show potential employers that the candidate is capable of handling the demands of the job effectively.

9. Conflict Resolution

A Customer Service Clerk often deals with customers who may be dissatisfied or upset. The ability to resolve conflicts effectively is crucial to ensure customer satisfaction, maintain the company's reputation, and avoid potential losses. Highlighting this skill in a resume objective shows potential employers that you can handle difficult situations professionally and work towards solutions that satisfy all parties involved. This skill also demonstrates strong communication, problem-solving, and negotiation abilities which are valuable in any customer service role.

10. Clear Communication

A customer service clerk often serves as the first point of contact between a company and its customers. Clear communication is vital in this role to effectively understand and address customer needs, relay information accurately, resolve issues promptly, and ensure overall customer satisfaction. Including this skill in a resume objective can highlight the candidate's ability to interact professionally with customers, thereby making them a strong contender for the job.

In conclusion, it is crucial to carefully consider the skills you highlight in your customer service clerk resume objective. These skills should not only reflect your capabilities but also align with the requirements of the job you are applying for. Remember, your objective is a brief yet impactful introduction that could determine whether or not a potential employer continues reading your resume. Therefore, ensure that it effectively showcases your most relevant and impressive skills, setting a strong foundation for the rest of your application.

Related : Customer Service Clerk Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Clerk Resume Objective

A customer service clerk resume objective is an important part of any customer service job application. It should be concise and clearly state your goals for the position and how you intend to achieve them. Unfortunately, many applicants make common mistakes when writing their resume objectives that can have a detrimental effect on their chances of getting hired.

One common mistake is to not include enough detail in the objective statement. A good resume objective should provide a clear description of what you can bring to the customer service role, such as experience with customer service software or a proven ability to resolve customer complaints quickly and efficiently. Without enough detail, it will be difficult for employers to determine whether you are qualified for the job or not.

Another mistake is to focus too much on yourself instead of the employer’s needs. Your resume objective should not only highlight your qualifications but also explain why they make you an ideal candidate for the position. Focusing solely on what you want from the job without demonstrating how you can benefit the employer will make it appear as though you are only interested in what’s in it for you rather than helping the company succeed.

Finally, many applicants fail to tailor their objectives to each specific job they apply for. While some elements may remain consistent from job to job, like highlighting your relevant skills and experience, there should always be some adjustments made based on each individual role’s requirements and expectations. If employers see that your resume objective does not fit their specific needs, they will likely move on to another applicant who has taken more time and effort into crafting a customised statement.

In summary, writing a strong customer service clerk resume objective requires careful consideration if applicants are hoping to stand out among other candidates vying for the same role. Avoiding these common mistakes will ensure that employers take notice of your application and give it serious consideration when making hiring decisions.

Related : Customer Service Clerk Resume Examples

A right resume objective for a customer service clerk should emphasize the candidate's excellent customer service skills and focus on how they can use them to benefit the company, while a wrong resume objective may be too general or focused less on the customer service aspect.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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How to Write a Customer Service Resume Objective with Examples

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Why is a strong customer service resume objective important?

How to write a customer service resume objective, examples of well-written resume objectives for customer service, examples of customer service resume objectives that are not well-written.

Customer service jobs can be competitive, and dozens of people may send in applications for the same position. A strong resume objective that shows an employer how useful you can be to the company can help you distinguish yourself from applicants who are responding to the same customer service position.

Generally, you should include your relevant qualifications, skills, experience and most notable past successes in your resume objective. Be sure to condense all the relevant information into an attention-grabbing statement. A good customer service objective should be no more than two or three sentences. This way, the employer can quickly and easily see how you’re qualified for the job.

You can create your resume objective for a customer service position by following these steps:

1. First, consider your qualifications 

Take inventory of your prior experience, skills, qualifications and expertise, and include the most impressive accomplishments in your objective.

2. Second, use numbers to showcase your past achievements  

Include quantifiable data and metrics that demonstrate the impact you had in past positions, such as the number of new accounts you opened, the volume of business you generated or the customer retention rate you helped your previous company achieve.

3. Next, highlight relevant skills 

Indicate desirable skills or qualifications that show your usefulness to the company. Choose relevant skills such as communication, teamwork and time management.

4. Lastly, explain your experience  

It can help to state how many years of work experience you have in customer service, especially if you’re looking for a leadership position.

Here are some examples of effective resume summaries that you can use as a guideline when writing your own:

‘Secure a job as a customer service representative with Seven Seas Company, which will enable me to use my communication skills and interpersonal skills to serve customers. Good problem solver, able to multitask and consistently finishes projects before their deadlines.’

‘Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.’

‘Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.’

‘Experienced customer care professional with three years of experience in the telecommunications industry. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support to customers of DataSecure, LLC.’

‘Seeking a customer service position with NextGen Corporation to use my excellent customer service experience and people-oriented skills to enhance customer loyalty and deepen client relationships.’

Example 6 

‘Customer service representative with five years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills.’

‘Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.’

‘Self-driven customer service professional with over 10 years of experience working in a dynamic call center. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.’

‘Experienced customer service coordinator with strong leadership skills. Able to design, implement and maintain cost-effective shift schedules for Telkom’s call center of more than 200 customer representatives. Efficient in managing and tracking client’s attendance records. Results-oriented professional who’s able to ensure customer representatives deliver an outstanding experience.’

‘Detail-oriented professional with over four years of experience in a busy customer-service environment. Proven ability to handle customer issues quickly and discreetly while nurturing positive relationships and increasing customer retention rates by 54%. Seeking to leverage these skills as a reliable customer service representative.’

Example 11 

‘Customer service representative with three years of experience in a busy IT help desk. Holds a bachelor’s degree in IT. Seeking to use my diagnostic skills and troubleshooting skills to help customers resolve a range of computer and networking problems.’

‘Seeking a customer service representative position where I can use my experience and communication skills to handle customer complaints and queries and deepen the relationship with customers.’

Example 13 

‘Qualified customer service professional with over 14 years of experience in customer care roles, including sales, tech support and customer care. Good listener, astute problem solver and confident on the phone. Proficient with various CRM tools. Seeking to use my customer service skills to provide a positive experience to the customers in your firm.’

‘Personable and articulate customer care professional with a history of providing outstanding support to customers. Able to maintain a positive attitude when serving customers in the banking hall. Possesses good judgment and the ability to handle confidential information discreetly. Seeking a customer service role within a financial institution that offers rewarding opportunities for dedicated people.’

‘Customer-centric professional with three years of experience serving customers in different roles. Proven ability in engaging customers, resolving complaints and strengthening customer-client relationships. Seeking a rewarding position with a company that values its customers.’

 Here are some examples of poor resume objectives:

‘Seeking a position as a customer service representative in a fast-growing company.’

The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company.

‘To obtain a customer service position with a company, which will require me to use my skills for the company’s success.’

Not only is this objective vague and generic, but it also doesn’t highlight the applicant’s experience and skills. It also doesn’t state what value they bring to the company.

‘Secure any position that requires me to use my interpersonal skills and analytical mind to resolve customer issues and complaints.’

While this objective states how the applicant’s skills are of value, it doesn’t clearly state the position they’re applying for.

In general, a poorly-written resume objective leaves out relevant details, doesn’t state the position being applied for, or otherwise fails to show how the applicant’s skills will benefit the employer.

30 Top Customer Service Resume Objective Examples + Sample

Your resume objective is your first chance to make an impression on a hiring manager.

For customer service roles, your objective highlights your top skills and experience.

It shows how you can provide excellent service that improves customer satisfaction.

This article will provide 30 examples of effective customer service resume objectives.

We’ll also discuss how to write a strong objective tailored to your own background.

With these tips, you can craft an objective that will grab attention and land more interviews.

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How to Write a Customer Service Resume Objective

Your objective sits at the top of your resume under the header with your name and contact information.

It is usually 3-4 lines long and written in first person. Follow these best practices when writing your customer service resume objective:

1. Focus on the employer’s needs

Demonstrate how your skills will benefit the company and add value. Show how you can help improve customer experience and satisfaction.

2. Include relevant skills and experience

Mention professional strengths like communication, problem-solving, and product knowledge. Highlight any previous customer service experience you have.

3. Customize for each job

Tweak your objective to use keywords from the job description. Align your objective closely with the required qualifications.

4. Be concise and direct

Keep your objective short, clear, and easy to scan. Get right to the point of how you are a great fit for this role.

30 Customer Service Resume Objective Examples

Here are 30 resume objective examples you can reference to help craft your own:

Customer Service Resume Objective that Reflects Dedication to Work

1. Customer service representative with 5 years experience delivering excellent support. Seeking to leverage proven customer satisfaction skills to boost retention and loyalty for ACME Company.

2. Energetic customer service professional skilled in resolving complaints and calming frustrated customers. Eager to provide outstanding service and communication for customers and colleagues at XYZ Corp.

3. Reliable customer care agent adept at solving problems, answering questions, and improving customer experiences. Excited to provide quick and accurate support to customers of ABC Company.

4. Resourceful customer support specialist with 3 years experience in the e-commerce industry. Motivated to apply empathy, product knowledge, and patience to improve customer satisfaction for Acme Co.

5. Customer-focused rep with a background in retail sales and service. Skilled at building rapport, de-escalating conflicts, and exceeding customer expectations daily. I hope to bring these strengths to the customer service team at XYZ Company.

6. Enthusiastic customer care professional seeking a role at ABC Corporation. 2 years experience providing knowledgeable support with excellent listening and communication abilities. Ready to deliver fast and accurate solutions to customer inquiries.

7. Personable client services agent with a background in hospitality and administrative support. Able to connect well with clients to understand their needs. Seeking to apply these interpersonal abilities to benefit the customer service department at Acme Inc.

8. Dedicated customer support representative with a proven track record of resolving issues and improving satisfaction. Excited to leverage 4 years of experience and excellent communication skills to benefit ABC Company and their clients.

9. Dependable customer care specialist skilled in troubleshooting technical issues and calming upset clients. Seeking a position at XYZ Corp to utilize conflict resolution abilities and deliver empathetic customer support.

Customer Service Resume Objective That Reflects Problem-Solving Skills

10. Customer-focused representative with 3 years of managing high-volume call centers. Driven to apply active listening and problem-solving skills to improve customer loyalty for Acme Company.

11. Inbound call center agent passionate about providing exceptional service on every call. Savvy with CRM platforms, troubleshooting tech issues, and documenting interactions. I hope to join XYZ’s mission of quality support through diligent communication and follow-up.

12. Driven customer support professional successful at upselling products based on customer needs. Known for patience and empathy when assisting frustrated clients. Pursuing a role at ABC Co. to grow sales through excellent service.

13. Call center representative experienced in insurance and financial services support. Skilled at explaining complex policies and managing busy call queues. Seeking to leverage industry knowledge and multitasking strengths to benefit customers at Acme Inc.

14. Customer retention specialist eager to bring 4 years of experience to XYZ Company. Talented at addressing concerns, solving problems, and transforming dissatisfied clients into loyal brand advocates.

15. Polite customer care agent with excellent phone etiquette. Thrives in fast-paced environments juggling high call volumes. Hoping to deliver outstanding patience and product knowledge to support customers of ABC Inc.

16. Technical support representative well-versed in troubleshooting hardware and software issues. Adept at explaining intricate solutions in a simple, understandable manner. Looking to join Acme Co. to share tech knowledge and improve customer experiences.

17. Bilingual customer support rep fluent in Spanish and English. Background in hospitality service. Personable and cool under pressure. Seeking Spanish customer service role at growing XYZ Company.

18. Experienced customer service manager dedicated to agent development and optimal support operations. Known for reducing average handle times and improving first contact resolution. Excited to bring 5 years of expertise to the customer experience team at ABC Corp.

Customer Service Resume Objective that Shows Expertise

19. Custom service professional is driven by customer satisfaction and retention. Proven history of de-escalating issues and resolving complaints. Eager to leverage my skills to benefit Acme Inc. customers and exceed KPIs.

20. Reliable customer care specialist with a background in enterprise SaaS applications. Excited to apply software expertise and people skills to enable excellent customer support for XYZ Company users.

21. Motivated customer relations assistant able to manage high-volume inquiries with speed and accuracy. I can successfully using CRM systems and social media to engage clients. Seeking new challenges at ABC Inc. to further grow these capabilities.

22. Analytical customer care professional skilled in uncovering the roots of issues. Experienced kickstarting team initiatives to proactively address pain points and prevent future problems. Looking to collaborate with stakeholders at XYZ Corp for continuous improvement.

23. Composed customer service agent able to calmly handle hectic call center environments. Known for conflict resolution and stewardship of difficult clients. Eager to apply 3 years of experience to meet support goals at Acme Co.

24. Enthusiastic customer advocate with proven success driving brand loyalty. Skilled at establishing rapport and creating personalized experiences. Seeking new challenges and professional growth within ABC Company.

25. Diligent customer service specialist successfully managing enterprise accounts and VIP clients. I look forward to developing trusted advisor relationships with stakeholders at XYZ Inc.

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Customer Service Resume Objective That Reflects Language Skills

26. Upbeat customer support rep backed by 2 years of experience and a strong work ethic. Excel at troubleshooting tech problems with patience. Seeking role at growing Acme Inc. to contribute skills and gain knowledge.

27. Multilingual customer service professional fluent in English, Spanish, and French. Driven to apply cultural competence to creating global customer experiences at international XYZ Company.

28. Resourceful customer care agent skilled at collecting information to make accurate recommendations. Proficient in salesforce CRM. Excited to leverage client service experience at ABC Corp.

29. Friendly customer support representative able to diffuse anger and reduce churn. Known for follow-through and accountability with clients. Eager to build rapport and boost retention for Acme Inc.

30. Dedicated customer champion with 5 years of experience streamlining support operations. Proven results innovating new service solutions and improving CSAT for clients. Seeking leadership role at XYZ Company.

Customer Service Resume Objective Example

Here is an example of an effective customer service resume objective:

A customer-focused representative with 3 years of managing high-volume call centers. Driven to apply active listening and problem-solving skills to improve customer loyalty for Acme Company.

This objective highlights the candidate’s relevant customer service experience managing call centers.

It mentions their top skills like active listening and problem-solving.

The objective finishes by stating their goal of using these abilities to benefit the specific company they are applying to.

Your resume objective is key to making an effective first impression on hiring managers.

A strong customer service objective highlights your top skills and experience.

It convinces the employer you have what it takes to excel in the role and contribute to their goals.

Use the examples and tips in this article to craft an eye-catching objective tailored to each job opportunity.

With a compelling objective that grabs attention, you can get more interviews and land your dream customer service job.

Frequently Asked Questions

Here are answers to common questions job seekers have about writing resume objectives:

Should Customer Service Resumes Include an Objective?

Yes, objectives are highly recommended for customer service roles. They allow you to describe your strongest skills and abilities relevant to the position.

Customer service objectives help convince the employer you are the right candidate.

What Skills Should I Highlight in a Customer Service Objective?

The top skills to mention include communication, active listening, problem-solving, customer focus, empathy, and patience.

Mention skills that align with keywords from the job description. Quantify past experience in a number of years when possible.

How Should I Tailor My Customer Service Resume Objective for Each Job?

Research the company and role to identify important qualities being sought. Use keywords from the job ad in your objective.

Tweak it to highlight the experiences and abilities most relevant to that employer’s needs.

What Other Sections Should Be On My Customer Service Resume?

After your objective, include sections for your work history, education, relevant skills, and achievements.

Provide specific examples proving your customer handling abilities in your experience descriptions.

What Makes a Bad Customer Service Resume Objective?

Poor objectives are too generic and vague. They focus on your goals rather than the employer’s needs.

Avoid objectives that simply repeat the job title. Include details on your experience, knowledge, and abilities instead.

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Customer Service Clerk Resume Samples

A Customer Service Clerk is accountable for resolving complaints and providing assistance to give a pleasant customer experience. A well-drafted Customer Service Clerk Resume highlights the following duties – recording requests of customers and routing to appropriate departments, resolving billing issues and identifying the source of problems, answering customer’s question and providing related information, recording payments and collecting revenues, ensuring timely delivery of products to customers, and recommending necessary changes to customers to provide better experience.

Some qualities which an employer will look forward in a resume are – the ability to multitask, conflict resolution skills, basic math proficiency, dedication to quality, communication skills and the ability to resolve problems in a timely manner. The candidate should also have a passion to stay tuned with customer service responsibilities. Formal education to the extent of a high school diploma or GED is the only requirement for this job.

• Resume Samples
• Customer Service
• Customer Service Clerk

Customer Service Clerk Resume

Objective : Customer Service Clerk with 6+ years of experience in Ensuring products are within code date and stock is properly rotated, and also Cleaning shelves, displays, equipment, pumps, and station inside and outside by dusting, sweeping, removing garbage and using cleaning products.

Skills : Microsoft Office, Writing, Scientific Research.

Description :

• Answered calls addressing customer inquiries, solving problems, and providing new product information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described products to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as a key holder, responsibly opening, and closing the store.
• Communicated with vendors regarding back order availability, future inventory, and special orders.
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
• Bagged, boxed, or gift-wrapped sold merchandise per customer's request.

Customer Service Clerk I Resume

Objective : Qualified Customer Service with 5+years in fast-paced customer service environment. Personable and professional under pressure. Very driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Skills : Powerpoint, Microsoft Office, SAP, Kaizen, Office Equipment.

• Maintained store displays and signage to match company standards and accurately reflect weekly sales.
• Reacted to all concerns of customers quickly with a sense of importance.
• Communicated information regarding product availability, ingredients and nutritional information.
• Possessed detailed knowledge of company products and store layout.
• Fluent in both Up-Selling and Suggestive-Selling promotional merchandise.
• Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Cash checked, money orders, and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Customer Service Clerk/Supervisor Resume

Objective : Seeking a job that will best utilize my computer knowledge, accounting skills, organizational abilities and with a background of four years of customer service experience.

Skills : Customer Service Skills, Warehousing, Retail Sales.

• Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Stocked shelves, and mark prices on shelves and items.
• Computed and recorded totals of transactions.
• Offered customers carry-out service at the completion of transactions.
• Processed merchandise returns and exchanges.
• Established or identified prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Headline : Customer Service Clerk professional with 11 years experiences interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.

Skills : Microsoft Office, Planning Skills, Reporting Skills.

• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
• Built rapport with customers through effective and precise communication.
• Answered dealer inquiries concerning the Kroger policies and products.
• Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bills.
• Built rapport and trust quickly with clients and colleagues.
• Interfaced with customers and brokers on a daily basis.
• Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations.

Customer Service Clerk/Front Desk Resume

Headline : Able to gather facts from a variety of sources and derive keen insights from disparate pieces of information. Knowledgeable of college counseling and the specific levels of academic performance. Creative and able to produce programs that will secure new students for the University and ensure academic success. Demonstrated ability to conduct assessments.

Skills : Customer Service, Clerical Skills, Planning Skills.

• Entered in timesheets and vacation hours for payroll Cashed checks and paid vendors.
• Processed money orders, MoneyGram's, and bill payments.
• Addressed and resolved customer complaints.
• Count out the register drawer at the beginning and ending of each shift.
• Performed inventory of cigarettes and other tobacco products twice daily.
• Assisted in taking full store inventory on a quarterly basis.
• Coordinated and managed demanding workflow activities such as opening and sorting mail and faxes and answering multiple phone lines.

Sr. Customer Service Clerk Resume

Summary : An enthusiastic self-starter with strong communication skills. Proven achiever, processing unique computer skills required to assist customers and improve customer experiences. Adheres to customer service procedures Ability to organize, multi-task and problem solve in a variety of settings. Computer literate with Microsoft Word, Excel, PowerPoint & Outlook. Experience in agendas and meeting planning.

Skills : Management Staff of 6 Retail, Planning Skills, Communication Skills.

• Provided excellent customer service and assisted them with their shopping selection upon request, bag groceries, and carry out.
• Retrieved shopping carts and performed price checks to verify grocery prices.
• Checked prices for other employees and customers as requested.
• Assisted the checker in bag groceries, using plastic or paper bags at customer's request.
• Periodically patrolled parking lot and inside areas of the store for shopping carts and ensured clean maintenance.
• Volunteered to provide well-mannered customer service by greeting, smiling, thanking, and bag or wrapping purchases and assisting with carryout for customers.
• Assisted customers by obtaining items from shelves, freezers, coolers, bins, tables, or containers or directing them to the appropriate location.

Customer Service Clerk/Ticket Agent Resume

Objective : Responsible for Reading and recording totals shown on cash register tape and verifying against cash on hand, and also Quoting a price and describing features of items for which money is received.

Skills : Customer Service Skills, Dependable, Computer Skills, Microsoft Office.

• Arranged for repairs and replacement of defective items covered by warranty.
• Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Prepared invoices and shipping documents.
• Answered customers' telephone, mail, and in-person inquiries and directed customers to the appropriate sales areas.
• Resolved customer complaints and requests for refunds, exchanges, and adjustments.
• Adjusted inventory records to reflect product movement.
• Verified Customer and order information for correctness, checking it against previously obtained information as necessary.

Customer Service Clerk II Resume

Objective : Looking to start a new chapter of my life with my degree in Corporate Communication. Supervising and managing seems to be a calling for me with my willingness to work hard and make fellow employees feel comfortable around me. I've looked very forward to starting a career and bringing a positive change to whatever field I end up in.

Skills : Customer Service Skills, Communications, Data Entry, Accounting, Analytical Skills, Negotiation, Microsoft Office.

• Received payment by cash, check, credit cards, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers.
• Assisted customers by providing information and resolving their complaints.
• Established or identified prices of goods and tabulate bills using calculators, cash registers, or optical price scanners.
• Sold tickets and other items to customers.
• Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Obtained bags and paper towels and supplies to designated sources.
• Answered customers' questions, and provide information on procedures or policies.

Summary : To obtain a Customer Service Clerk position in the medical field, as a home health aide/caregiver to utilize my years of experience in the following areas: maintaining a clean home, providing an expected appearance related to good hygiene, and a balanced diet. I have experience with cleansing catheters, feeding tubes; feeding and flushing, also administering medication through the pic line.

Skills : MS Office, Planning SKills, Customer Service.

• Greeted and assisted customers in locating merchandise.
• Received inventory and stocked it on the sales floor.
• Inventory preparations, cycle counts, and placing sufficient store orders of merchandise.
• Processed the development of photo orders, and made enlargements.
• Developed and created their own ideas on building a winning profitable 5 Star endcaps and displays.
• Knowledgeable with updating schematics, planograms, and store development resets.
• Politely assisted customers in person and via telephone.

Customer Service Clerk/Cashier Resume

Headline : A Customer Service Specialist with a focus on greeting clients while maintaining a time-sensitive workflow operating electronic and non-electronic cash control systems. Strength in front-line operations utilizing strategic sensibility in directives for client's needs. Adept in problem-solving while remaining pragmatic and focused.

Skills : Microsoft Word, Management Skills, Customer Service.

• Provided Customer Support for Giant to customers; resolve issues as appropriate.
• Greeted customers in a polite and friendly manner.
• Assisted customers in signing up for store reward programs and applying for store gift cards.
• Answered customers' questions and gave information as needed.
• Issued receipts, refunds, credits, or changes due to customers.
• Utilized scanners and cash registers to calculate purchased items.
• Processed sales with cash, credit cards, or other types of payment.
• Counted cash in the register at the beginning and end of the shift.

Table of Contents

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Customer Service Clerk resume examples

A modern resume example for a Customer Service Clerk position. Based on the best resume writing practices.

• No experience
• Specialized

Average Customer Service Clerk Salary

What is the pay by experience level for customer service clerk, career paths.

Explore the most common career paths for Customer Service Clerk. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.

• Mechanical Engineer View salaries
• Customer Service Representative (CSR) View salaries
• Graphic Design Specialist View salaries

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Creating a curriculum vitae is an integral action if you wish the Customer Service Clerk career in Customer Service. The first-timers often make errors that reflect their lack of experience and isolate them from the coveted job position. Right here, you can see trustworthy advice on how not to make these mistakes, get recognized by the recruiting agents, and avoid any kind of unpleasant implications.

Common Key Skills and Action Verbs for Customer Service Clerk

To turn into the perfect job candidate for the job position in Customer Service, it's important for a Customer Service Clerk job applicant to outline their qualities in the most illustrative and efficient way. A good option would be explaining your potential trying a variety of validated terms, like: budgeting, case management, inland revenue.

Key Skills & Proficiencies

Action verbs, customer service clerk power phrases to build your resume.

When searching for a career among Customer Service Clerk positions, bear in mind that you must build your curriculum vitae in conformity with some recommendations and guidelines. For instance, distinct key terms interest HR specialists in every company. With regards to your Customer Service Clerk goals, try out the following in your CV: retail industry knowledge, item location, spreadsheets.

Phrases To Use

Best customer service clerk resume objective examples.

Individuals who have attained the Customer Service Clerk role recommend making your Customer Service curriculum vitae so that a correct objective is placed at the outset of it. The statement needs to include experience and duties that meet the demands of the job position you apply for.

How To Use Resume Examples To Create A Job-winning Resume

Introduction.

It is no longer news that you need to submit a professional resume if you want to improve your chances of getting the job you crave. In this article, you will find out how resume examples can help you with this challenging task. Over the years, statistics have shown that many job seekers find the act of resume writing difficult. Creating resumes that can win you the job you desire can be challenging, especially if you are writing your first resume. However, thanks to the emergence of information technology, you can now say goodbye to the struggles that come with crafting a resume from scratch. Now, there are a wide variety of tested and proven job-winning online resume samples on different resume builders available for you to choose from. This makes it much easier for you to write resumes that will convince hiring managers to give you the job. As you keep reading this article, you will find answers to the following questions:

• What are Resume Examples?

How do I create my own resume with Resume Examples?

How do professional resume examples work, why do we suggest using resume examples, what are the things i should pay attention to when searching for a resume example, can i edit resume examples according to my needs.

Let's get right into the details!

What are Resume Samples?

As the name implies, they are ideal examples of what resumes in different industries look like. For instance, they provide you with suitable resume structures and recommended details to include in your resume. Additionally, they also show you the most effective way to portray your skills and experience to your potential employer. With the aid of these samples, you can create your resume faster and boost your chances of getting the job that you crave. This is why we have gone all out to show you how you can use them to edge out your competition (other job seekers). You will also discover some key details about resumes. Read on!

If you want to prove to your potential employers that you are the perfect fit for a vacant position, you need to create a perfect resume or cover letter. However, there is good news. You don't need to rack your brain to write a job-winning resume. All you have to do is visit a reliable online resume builder, follow a few simple steps, and best. These resume builders give you access to many ideal examples of industry-related resumes you can easily refer to when creating yours. Resume samples provide you with the perfect guide you need to craft a readable and relevant resume. Here is how you can use them to create your own resume:

• Choose samples with resume formats suitable for a specific job or industry.
• Observe how the names and contact information are included and follow suit
• Include your resume objective or summary, following the pattern
• Take a look at how the skills are highlighted and do the same
• Get keywords from the sample and use them in your own resume
• Mention your education using the structure in the example
• Pay attention to the font style and use the same when creating your resume
• Make sure you proofread your resume to confirm if it aligns with the sample you used

After doing this, you can rest assured that you have created a professional resume.

Before explaining how these examples work, let's clear air. They should not be mistaken for resume templates that are ready-made document format designed to help job-seekers portray their career achievements, skills, education, and work experience to their potential employers in an organized and attractive way. Now, the purpose of an example is to provide you with sufficient context, general best practices, and insight on what a resume for a specific industry looks like. Once you have an idea about how writing a specific or targeted resume works, you can improve the way you write your resume. This is how they work in helping you achieve your goals of writing a job-winning resume.

Here's why we recommend you use them:

• Makes writing a top-notch resume Easier

Most of them are written by resume experts

• Helps you to avoid the mistakes most job seekers make

Saves you time

Makes writing a top-notch resume easier.

Writing a professional resume is easier when you use a resume example. It's no longer a hidden secret that some job seekers know little to nothing about creating a resume or cover letter. If you fall under this category, that's no problem at all. Not everyone is great at putting words on paper. So, don't feel bad because you struggle with this aspect. It isn't all doom and gloom.

Here's what you can do to make things better:

Look for samples of resumes related to the industry or position you are applying for and use them as a guide when writing yours. This will improve your ability to write a job-winning resume quickly.

When you use them, you are simply following a laid-down blueprint on the right way to write a resume suitable for any industry. This is because the options you will find on resume builders are crafted by resume experts. These experts possess vast knowledge about the do's and don'ts when it comes to writing a resume. They understand perfectly well what hiring managers look out for when they screen job resumes. For this reason, they ensure that the examples they make available to you on the resume builders are easy to read and well-formatted. They make it possible for you to draw the attention of any employer to your skills, experiences, and accomplishments. You can be sure that writer's block is a thing of the past when you use them as your guide. And the best part is this — you will be able to create a resume that will leave a lasting impression on your potential employers.

Helps you to avoid the mistakes that most job seekers make

One way to avoid the mistakes that most job seekers make is to use a guide for writing resumes. According to experts' opinions, most job seekers make spelling and grammatical errors. In the eyes of your potential employers, these mistakes are red flags that can prevent you from getting the job you crave. Using examples to create your own resume can help you cut out mistakes because you need to pay attention to every detail. By doing this, you can avoid the errors your competitors will likely make in their resumes. This gives you the upper hand.

Writing a resume from scratch takes a lot of time. But it gets better when you use samples because you get to save yourself a few minutes or hours of brain-racking. All you have to do is find a resume ideal for the industry of your choosing and use it to your advantage. Besides saving you time, you won't need to go through as much stress as you would have if you had to start from scratch.

Making a decision to use examples when crafting your resume is one step in the right direction. But before you settle for an example, here are a few things you should consider during your search:

• Ensure they are industry-related resume
• The resume format (Chronological, Functional, or Combination Resume Format). Make sure it is the perfect fit for the position you are applying for.

When it comes to resume writing, you control the situation completely. It is up to you to create a great resume that is well-suited to a particular position or industry. You can use this opportunity to transform your previous job experience into a sensation and catch the eye of your potential employers. If you want to pull this off easily, you can edit samples of resumes. The sole purpose of an example is to provide you with the right context required to craft a resume for a certain industry or job title. Every tip, resume format, or phrase you will find is designed to help you target industries specifically and show your worth. It helps you to prove to your employers that you are a professional who understands the demands of a position and the goal of the company. With the aid of this guide, you can easily draw the attention of the company's management to your skills, dedication, knowledge, and expertise. Regardless of the industry, you plan to begin or continue your career in, there is an example available for you to use. This implies that if you want to impress employers in industries like Information Technology, Real Estate Management, Accounting, and many others, there is one for you to edit according to your needs. No one is left out.

Final Words

So far, we have shared with you all you need to know when using these helpful tools to create your resume. It's now up to you to use all we have shown and explained to you to your advantage. Remember, although writing a great resume can be tasking, you can rest assured that if you use samples on industry-related resumes the writing experience will be much easier. We wish you success in your job hunting.

Targeting other Customer Service? See one of our examples:

• Nightclub Manager
• Phone Representative
• Theater Manager
• Customer Services Representative
• Strategic Planning Manager
• Customer Service Team Leader

Most popular Resume Examples:

Learn from people who have succeeded in their job hunt

• Registered Respiratory Therapist
• Scrum Master
• Customer Service Associate
• Team Member
• Customer Service Specialist
• Franchise Owner
• Club Manager
• Spanish Interpreter

Customer Service Clerk Resume Example (Free Guide)

Create an customer service clerk resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you looking to break into the customer service field? Our Customer Service Clerk Resume Example provides an excellent template for crafting the perfect resume. You'll learn important tips on how to highlight your customer service experience and skills, as well as how to showcase your achievements. With our comprehensive guide, you'll be on your way to landing the customer service job you've been dreaming of.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Customer Service Clerk do?

A customer service clerk is responsible for providing customer service to customers in person, by telephone, or via email. They address customer inquiries, provide information on products and services, take orders, process returns, resolve customer complaints, and provide general assistance to customers. They may also be responsible for handling cash, processing payments, and maintaining customer accounts.

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What are some responsibilities of a Customer Service Clerk?

• Greet customers in a friendly and professional manner
• Answer customer inquiries and provide information about products and services
• Process payments and refunds accurately
• Resolve customer complaints in a timely manner
• Maintain records of customer interactions and transactions
• Refer customers to supervisors or other staff members as necessary
• Maintain a clean and organized workspace

Sample Customer Service Clerk Resume for Inspiration

Name: Mary Smith

Address: 123 Main Street, Anytown, USA

Phone: (123) 456-7891

Email: [email protected]

Mary Smith is an experienced customer service clerk dedicated to providing top-notch customer service. She has a proven track record of ensuring customer satisfaction and resolving customer issues. Mary has experience in both retail and call center environments, and is adept at navigating customer communication technology.

• Customer Service Clerk, ABC Store, Anytown, USA (2018-Present)
• Provide excellent customer service to all customers.
• Handle customer inquiries and complaints.
• Process sales transactions accurately and efficiently.
• Provide product information and recommendations.
• High School Diploma, Anytown High School, Anytown, USA (2016)
• Customer Service
• Positive Communication
• Problem Solving
• Product Knowledge
• Customer Service Certification, ABC Certification Institute, Anytown, USA (2019)
• Languages: English (Native)

Resume tips for Customer Service Clerk

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Clerk resume tips. We collected the best tips from seasoned Customer Service Clerk - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your excellent verbal and written communication skills
• Relevant customer service experience is key
• Focus on skills that are tailored to the role
• Mention any awards, certifications, or education related to customer service
• Display enthusiasm and emphasize your ability to work with a team

Customer Service Clerk Resume Summary Examples

A Customer Service Clerk Resume Summary or Resume Objective is a great way to quickly highlight your key skills, qualifications, and experience. It also serves as an introduction to your resume, providing potential employers with an overview of your qualifications and experience. This summary or objective allows you to make a strong first impression and stand out from other applicants. It is important to customize your summary or objective to the position you are applying for, as this can help you to stand out even more by showing that you are a good fit for the job. For Example:

• Experienced Customer Service Clerk with 7+ years in customer service and administrative roles. Possessing excellent communication and problem solving skills.
• Dedicated Customer Service Clerk with 5 years of experience providing exceptional customer service. Proven ability to build relationships with customers and colleagues.
• Customer Service Clerk with solid understanding of customer service principles and practices. Exceptional interpersonal and communication skills.
• Detail-oriented Customer Service Clerk with 3+ years of experience in customer service roles. Proficient in resolving customer inquiries and complaints.
• Hardworking Customer Service Clerk with 3 years experience in customer service and sales. Strong problem-solving and organizational skills.

Build a Strong Experience Section for Your Customer Service Clerk Resume

Building a strong experience section for a customer service clerk resume is important for many reasons. It helps potential employers get a better understanding of your job skills and qualifications, as well as your overall work experience. It also shows that you have the necessary experience to handle the customer service role. Finally, having a strong experience section on your resume can demonstrate to employers that you are a reliable and organized employee. By providing a detailed look at your past jobs, you can show employers that you are capable of handling the customer service clerk role. For Example:

• Provided customer service assistance and support to customers in person and over the phone.
• Processed customer orders, returns, and exchanges accurately and efficiently.
• Performed basic cashier duties—including handling cash and credit card transactions.
• Managed customer accounts, including updating information and responding to inquiries.
• Resolved customer service issues in a timely manner, ensuring customer satisfaction.
• Maintained a professional and friendly demeanor at all times while interacting with clients.
• Fostered relationships with customers by providing excellent service.
• Provided product information, recommendations, and advice to customers.
• Generated sales reports and tracked customer service metrics.
• Followed up with customers to ensure their satisfaction with products and services.

Customer Service Clerk resume education example

A Customer Service Clerk typically needs a high school diploma or its equivalent. Some employers may require additional training or a certification. Clerks also need strong interpersonal and communication skills, problem-solving abilities, and a customer-oriented attitude. They must also be proficient in using computers and various software programs. Here is an example of an experience listing suitable for a Customer Service Clerk resume:

• University of Phoenix, Phoenix, AZ, Bachelor of Science in Business Administration, June 2016
• McCormick Community College, Portland, OR, Associate of Arts in Business Administration, June 2013

Customer Service Clerk Skills for a Resume

Adding relevant skills to a customer service clerk resume is important because it provides employers with an overview of your abilities and qualifications. It demonstrates that you possess the right skills and experience to effectively handle customer service tasks. Examples of skills that might be beneficial to include are problem-solving, communication, organization, and computer literacy. Including these skills on your resume will give employers a better understanding of your capabilities and make you a more attractive candidate. Soft Skills:

• Communication
• Problem-solving
• Organization
• Friendliness
• Adaptability
• Time-management
• Negotiation
• Interpersonal
• Computer Literacy
• Time Management
• Organizational Skills
• Multitasking
• Conflict Resolution
• Attention to Detail

Common Mistakes to Avoid When Writing a Customer Service Clerk Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Clerk resume

• Highlight customer service experience
• Demonstrate a commitment to customer service
• Showcase problem-solving skills
• Mention any technical skills
• Demonstrate an ability to work in a fast-paced environment
• Utilize a professional and friendly tone
• List any relevant certifications
• Mention any awards or recognition

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28 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 28 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Clerk resume examples for 2024

Customer service, basic math, and cash handling are essential skills for a customer service clerk. They need to be able to answer customer inquiries, handle customer returns, and process customer transactions, all while maintaining a high level of customer satisfaction. They also need to be able to handle office equipment, including computer systems, and operate balers and other machines. As one expert puts it, "the first thing you do is keep a cool head, with a smile on your face."

Customer Service Clerk resume example

How to format your customer service clerk resume:.

• Tailor your resume's job title to match the customer service clerk position you're applying for
• Highlight accomplishments rather than responsibilities in your work experience section, such as 'Increased customer retention levels' or 'Resolved less-than-satisfactory customer service experiences',
• Condense your resume to fit on one page, focusing on relevant customer service clerk skills and experiences

Choose from 10+ customizable customer service clerk resume templates

Choose from a variety of easy-to-use customer service clerk resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer service clerk resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Clerk resume format and sections

1. add contact information to your customer service clerk resume.

Customer Service Clerk Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your customer service clerk resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Customer Service Clerk Education

Customer Service Clerk Resume Relevant Education Example # 1

High School Diploma 2016 - 2018

Customer Service Clerk Resume Relevant Education Example # 2

Associate's Degree In Health Care Administration 2011 - 2013

Florida International University Miami, FL

3. Next, create a customer service clerk skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an customer service clerk resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Customer return refers to merchandise returned by customers after purchase to receive a refund in the original form of payment.

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Top Skills for a Customer Service Clerk

• Customer Service , 13.0%
• Basic Math , 12.3%
• Front End , 10.7%
• Math , 10.3%
• Other Skills , 53.7%

4. List your customer service clerk experience

The most important part of any resume for a customer service clerk is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer service clerks" and "Managed a team of 6 customer service clerks over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Trained new members and also coordinated the drive-thru window ensuring all meals were handed out in proper time.
• Departed with the position to move to Greeneville.
• Maintained high standards of customer service during fast paced operations communicating clearly and positivitly with coworkers and management.
• Maintained upkeep of the dining room, cleaned bathrooms, washed dishes, cleaned dining room, and prepared store for opening..
• Displayed excellent communication with co-workers when handling customer's orders to ensure an exceptional and positive experience.
• Assisted patients with Activity Daily Living (ADL) Light housekeeping Transported patients that needed medical evaluation
• Fed, bathed, changed, turned, assisted the residents
• Certified Nurse's Aide (CNA) includes bathing and washing patients as well as helping them to shower if needed.
• Certified to deliver medications and in CPR/First Aid.
• Assisted with ADLs.Exhibited compassionate care and communication with regard to issues.
• Analyzed customer's communication needs and recommended equipment needed.
• Administered therapeutic medication and advise patron to seek medical treatment for chronic or contagious scalp conditions
• Managed quality communication, customer support and product representation for each client.
• Received 70 Customer Compliment Awards for Outstanding Customer Service Member of Communication Committee, as liaison between employee and employer.
• Trained employees on customer checkout process using the Mobile POS system (Libby).
• Mopped hardwood, laminate, ceramic, vinyl, and linoleum floors.
• Maintained timely communications with clients and office staff.
• Managed time effectively Provided detailed cleaning Utilized excellent communication with clients Effectively organized cleaning products
• Emptied trash receptacles and followed proper compaction of waste policies.

5. Highlight customer service clerk certifications on your resume

Specific customer service clerk certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your customer service clerk resume:

• Certified Pharmacy Technician (CPhT)
• Certified Medical Administrative Assistant (CMAA)
• International Accredited Business Accountant (IABA)
• Certified Medical Office Manager (CMOM)
• Dental Assistant (RDA)
• Nationally Certified Medical Office Assistant (NCMOA)
• Certified Information Technology Professional (CITP)
• Microsoft Office Specialist Master Certification (MOS)
• Certified Manager Certification (CM)
• Registered Medical Assistant

6. Finally, add an customer service clerk resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your customer service clerk resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common customer service clerk resume skills

• Customer Service
• Cash Handling
• Customer Inquiries
• Customer Returns
• Customer Transactions
• Customer Satisfaction
• Customer Complaints
• Customer Interaction
• Store Merchandise
• Computer System
• Lottery Tickets
• Office Equipment
• Sales Floor
• Customer Issues
• Customer Service Counter
• Service Desk
• Customer Orders
• Offering Assistance
• Perishables
• Cash Drawers
• Stock Shelves
• Telephone Calls
• Inbound Calls
• Inventory Control
• Office Machines
• Product Knowledge
• Bank Deposits
• Administrative Tasks
• Power Jacks
• Direct Calls
• Store Policies
• Customer Relations
• Credit Card Payments
• Bill Payments
• Quality Customer Service
• Cash Control
• Customer Support
• Customer Assistance
• Sales Transactions
• Cash Registers

Customer Service Clerk Jobs

Links to help optimize your customer service clerk resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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