sample resume of quality manager

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Quality Manager Resume Examples

Writing a resume for a position in quality management requires a specific set of skills and qualifications. It is important to highlight your experience, accomplishments, and knowledge in managing quality assurance, process and product improvement, and regulatory compliance. This guide provides tips on how to write an effective resume for a quality manager position. It also provides sample resumes for the position, to help inspire and give you an idea of what a successful quality manager resume should look like. With these tips and examples, you can craft a resume that will get you noticed and give you a great chance of landing the job.

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Quality Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a highly organized and skilled Quality Manager with 5+ years of experience in the manufacturing industry. I have a incredible track record in driving customer satisfaction and loyalty through the implementation of effective quality management systems and procedures. I am proficient in leading teams of quality assurance professionals to ensure compliance with the relevant industry standards and customer requirements. My expertise in root- cause analysis and problem solving has enabled me to identify and address areas of non- compliance proactively. I am confident that I can help any organization achieve its quality objectives.

Core Skills :

Quality Management System (QMS)
Quality Assurance (QA)
Regulatory Affairs
Root- Cause Analysis
Problem Solving
Documentation
Team Leadership

Professional Experience : Quality Manager, XYZ Manufacturing Corporation, May 2015 – Present

Develop, implement and maintain a comprehensive Quality Management System (QMS) to ensure product compliance with customer and regulatory standards.
Monitor and review product quality standards and process performance to identify areas of non- compliance.
Lead monthly quality audit activities to ensure compliance with QMS requirements.
Develop and maintain key process indicators and other quality metrics to track performance and identify areas of improvement.
Monitor and analyze product performance data to identify potential issues and areas of risk.
Create and implement corrective and preventive action plans to address areas of non- compliance.
Lead cross- functional teams of engineers and technicians to develop and deploy quality control protocols and procedures.

Education : Bachelor of Science in Quality Management, ABC University, 2012 Certified Quality Manager, International Institute of Quality Assurance, 2014

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Quality Manager Resume with No Experience

Dynamic, organized, and motivated Quality Manager with proven ability to motivate teams to meet organizational objectives. Proven track record of success in streamlining processes and procedures to improve efficiency. Experienced in leading and managing cross- functional teams and ensuring customer satisfaction.

Expertise in developing and implementing quality management systems
Strong knowledge of regulatory and compliance standards
Highly organized with excellent problem- solving skills
Excellent verbal and written communication skills
Proficient with Microsoft Office Suite
Proficient in statistical quality control methods
Ability to interpret customer feedback and design solutions

Responsibilities

Develop and implement quality management systems to ensure customer satisfaction
Monitor and review quality performance metrics to identify areas for improvement
Coordinate and oversee quality inspections and audits
Analyze customer feedback for insights and improvement opportunities
Develop and implement corrective and preventive actions to address quality issues
Train and coach teams on quality systems and processes
Monitor and report on compliance to regulatory and compliance standards
Develop and maintain relationships with suppliers and customers

Experience 0 Years

Level Junior

Education Bachelor’s

Quality Manager Resume with 2 Years of Experience

A highly organized and motivated Quality Manager with two years of experience leading and managing quality assurance teams. Experienced in developing and executing quality management systems, ensuring quality assurance operations are compliant with customer requirements, and cultivating and maintaining relationships with customers and suppliers. Proven record of successful and efficient operations, customer satisfaction, and continuous improvement. Skilled in problem- solving and data analysis, with a track record of success in the development of successful and efficient operations and customer satisfaction.

Quality Assurance
Quality Control
ISO Standards
Data Analysis
Quality Systems Management
Relationship Management

Responsibilities :

Develop and implement quality assurance systems and processes, in accordance with customer requirements and ISO standards.
Lead and manage quality assurance teams, while developing and executing training programs.
Monitor quality assurance operations and customer requirements to ensure compliance.
Identify and resolve quality- related issues and implement corrective actions.
Analyze quality data to identify trends and assess performance.
Coordinate with suppliers and customers to ensure quality standards are met.
Develop and implement continuous improvement initiatives.
Create and maintain comprehensive quality assurance documentation.

Experience 2+ Years

Quality Manager Resume with 5 Years of Experience

Innovative and results- oriented Quality Manager with 5 years of experience in driving continuous improvement initiatives, leading cross- functional teams, and building relationships with key stakeholders. Proven track record of success in designing and implementing quality management systems, developing quality protocols, and reducing defects in production. Possesses excellent communication, problem- solving, and organizational skills.

Quality System Design
Process Improvement
Quality Standards Development
Root Cause Analysis
Document Control
Trend Analysis
Cross- Functional Team Leadership
Developed and implemented quality management system based on ISO 9001 standards.
Developed, updated, and enforced quality standards, policies, and processes.
Conducted root cause analysis of existing processes and identified areas for improvement.
Monitored production processes and identified defect trends to reduce production costs.
Implemented corrective action plans to improve quality and efficiency while reducing defects.
Planned, organized, and led audits to ensure compliance with quality and safety standards.
Developed and maintained document control systems to ensure accuracy and reliability.
Analyzed quality performance metrics to identify process trends and areas for improvement.
Led cross- functional teams to develop and implement process changes in order to improve quality and customer satisfaction.

Experience 5+ Years

Level Senior

Quality Manager Resume with 7 Years of Experience

Highly experienced Quality Manager with 7 years of experience in the field of quality management and improvement. Adept at leading and managing a wide range of quality improvement projects, implementing solutions to improve quality, and developing and maintaining a quality management system. Possesses excellent knowledge of quality assurance processes and techniques, and a strong understanding of quality metrics and system analysis.

System Analysis
Quality Metrics
Quality Management Systems
Quality Improvement
Project Management
Develop and maintain quality management system and ensure quality improvement across the organization.
Provide guidance and assistance to staff to support quality assurance.
Monitor performance and analyze quality data to identify improvement opportunities.
Develop and implement processes and policies for quality management and improvement.
Design and implement quality control plans and processes.
Audit quality systems and evaluate process effectiveness.
Monitor production activities to ensure compliance with quality standards.
Liaise with clients and vendors to ensure quality standards are met.
Investigate and resolve customer complaints regarding quality.
Train and mentor employees on quality assurance principles and processes.
Create and maintain documentation of quality standards and procedures.

Experience 7+ Years

Quality Manager Resume with 10 Years of Experience

Experienced Quality Manager with 10 years of experience in optimizing processes and developing procedures to maintain and improve quality standards across all operations. Possess expertise in conducting audits and providing training to ensure that quality control processes are followed and corrective actions are taken as necessary. Adept at developing and implementing quality management systems, ensuring customer satisfaction, and maximizing productivity.

Training & Development
Regulatory Compliance
Reporting & Documentation
Communication & Interpersonal
Develop and implement quality control processes to ensure product quality and customer satisfaction
Conduct audits to identify potential issues in production process and take corrective action
Monitor and report on quality metrics and performance indicators to ensure compliance to standards
Develop and maintain quality management systems to ensure regulatory compliance
Train team members on quality standards and ensure they are implemented
Investigate customer complaints and take corrective action to improve customer satisfaction
Liaise with suppliers to ensure quality of incoming materials
Provide advice, guidance and support on quality related issues

Experience 10+ Years

Level Senior Manager

Education Master’s

Quality Manager Resume with 15 Years of Experience

An experienced and results- oriented Quality Manager with 15 years of professional experience in developing and implementing quality assurance systems, driving continuous improvement, and ensuring customer satisfaction. Possessing a strong understanding of quality systems, auditing, and industry standards. Eager to contribute to a successful organization and ensure quality control and customer satisfaction.

Quality Assurance and Control
Quality System Development
Quality Management
Continuous Improvement
Regulations Compliance
Training and Development
Budgeting & Cost Control
Risk Management
Supplier Evaluation & Management
Develop and implement quality assurance standards and procedures to ensure product compliance with applicable standards and regulations.
Monitor quality control procedures to identify and resolve issues that could lead to costly problems.
Perform quality control audits on a regular basis and document findings.
Develop and implement corrective and preventive action plans in response to audit findings.
Develop and maintain quality metrics and provide performance feedback to management.
Develop training materials and conduct training on quality assurance procedures.
Work with suppliers to ensure compliance with quality requirements.
Monitor and analyze production processes to identify areas for improvement.
Conduct root cause analysis to investigate non- conformities and design corrective actions.
Ensure all stakeholders are aware of relevant quality and safety requirements.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a Quality Manager resume?

A quality manager is responsible for ensuring that the products and services offered by a business meet the highest standards of quality. If you’re looking to break into the quality management field, having a great resume is essential. Your resume should outline your knowledge and expertise, as well as your relevant experience and accomplishments. Here are some key components to include in your quality manager resume:

Professional Summary: Include a brief statement that outlines your experience and qualifications for the position.
Qualifications and Certifications: List any relevant qualifications or certifications that are necessary for the role.
Work Experience: Outline your relevant work experience, including where you worked, what duties you performed, and any accomplishments.
Education and Training: List any degrees or certifications that you have obtained that are related to quality management.
Technical Skills: List any technical skills that are necessary for the role, such as familiarity with specific software or working knowledge of industry standards.
Leadership Experience: If you have any previous leadership experience, outline it here.
Professional Associations: If you belong to any professional organizations, list them here.
Awards and Achievements: Include any awards or accomplishments that you have received in the field of quality management.

By including all of these elements in your quality manager resume, you can ensure that you have a comprehensive and effective document that will help you land the job of your dreams.

What is a good summary for a Quality Manager resume?

A good summary for a Quality Manager resume should include:

Proactive and results-oriented professional with 10+ years of experience in Quality Management in various industries.
Expertise in quality assurance processes and procedures, root cause analysis and corrective action implementation.
Hands-on experience in leading quality audits, developing quality management systems, training staff and creating process documentation.
Skilled in identifying improvement opportunities and developing strategies to ensure product and service quality.
Recognized for a commitment to customer satisfaction and the ability to work in fast-paced environments.
Certified Quality Manager (CQM) from the American Society for Quality.

The summary should be tailored to the individual and should emphasize the candidate’s strongest qualifications, skills and accomplishments. The summary should be concise and serve as an effective introduction to the employer.

What is a good objective for a Quality Manager resume?

A Quality Manager is responsible for ensuring that a business meets the set standards for quality in its products and services, and a good objective for a Quality Manager resume should reflect this. A good objective for a Quality Manager resume should demonstrate an understanding of the key tasks, qualities, and responsibilities required for the role.

Show a commitment to quality standards: Quality Managers need to be able to ensure that a business meets the set standards for quality in its products and services.
Demonstrate the ability to efficiently manage processes: Quality Managers need to be able to manage processes and resources in order to meet desired quality goals.
Highlight problem-solving skills: Quality Managers need to be able to identify problems and develop solutions that will improve the quality of products and services.
Stress the importance of customer satisfaction: Quality Managers must prioritize customer satisfaction and provide solutions that meet customer needs.
Display a commitment to continuous improvement: Quality Managers must be able to identify areas for improvement and develop strategies for improving performance.

By emphasizing these qualities in a Quality Manager resume, you can ensure that you stand out from the competition and demonstrate your suitability for the role.

How do you list Quality Manager skills on a resume?

When applying to a position as a Quality Manager, it is important to list the skills and qualifications necessary for the job on your resume. Having a comprehensive list of quality manager skills on your resume will make it stand out above other applicants. Here are a few skills to consider including:

Quality Assurance: Quality Managers are responsible for ensuring that all products and services meet customer standards and expectations. This includes developing and implementing quality control systems, maintaining records of defects, and conducting regular inspections.
Problem-Solving: Quality Managers must be able to identify and resolve any issues that arise in order to keep production running smoothly. This includes being able to think critically and analyze complex situations.
Leadership: Quality Managers are expected to lead a team of quality assurance specialists and make decisions to ensure the success of the project. This requires strong communication, delegation, and conflict resolution skills.
Communication: Quality Managers must establish and maintain positive relationships with customers and suppliers. This requires clear and effective communication to provide updates, answer questions, and provide guidance.
Technical Knowledge: Quality Managers must understand the technical aspects of their products and services in order to identify problems and develop solutions. This includes knowledge of industry standards, regulations, and safety concerns.

What skills should I put on my resume for Quality Manager?

When writing a quality manager resume, you must make sure to emphasize the important skills that are necessary for the job. Quality managers must be highly organized, detail-oriented, and have strong problem solving and communication skills. Here are some of the key skills that every quality manager should highlight on their resume:

Problem-Solving: Quality managers must have the ability to quickly identify and solve problems that arise during the production process. They must be able to work effectively with a wide range of stakeholders, investigate problems and develop efficient solutions.
Quality Assurance: Quality managers are responsible for ensuring that all products and services meet the organization’s standards and requirements. They must be able to design and implement quality assurance procedures, analyze quality data, and develop corrective action plans.
Regulatory Compliance: Quality managers must have a thorough understanding of applicable regulations and guidelines and must ensure that their organization is compliant. They must be knowledgeable about the relevant industry standards and have the ability to stay up-to-date on any changes.
Communication: Quality managers must be able to communicate effectively with a wide range of stakeholders, including production staff, customers, vendors, and other departments. They should be able to explain complex quality processes in simple terms and have the ability to convey information clearly.
Leadership: Quality managers must be able to lead teams and direct their efforts in order to ensure the efficient and successful completion of projects. They must be able to motivate, train, and mentor staff, and they must have the ability to delegate tasks and resolve conflicts.

By including these key skills on your resume, you will be able to demonstrate your qualifications and experience to potential employers. Quality managers must have a wide range of skills, but these are the most important ones to emphasize when creating your resume.

Key takeaways for an Quality Manager resume

For a quality manager, having a well-crafted resume is critical for standing out in the crowded job market. In addition to showcasing your experience and accomplishments, a good quality manager resume should also highlight your key skills and qualifications. Here are four key takeaways for creating an effective quality manager resume:

Highlight Your Experience: A quality manager resume should focus on your relevant experience in quality assurance and management. Be sure to list your qualifications, certifications, and any awards or recognitions you have received. If you have managed multiple projects or initiatives, include this information as well.
Showcase Your Skills: Quality managers need to have strong problem-solving and analytical skills, so be sure to highlight these abilities in your resume. You should also mention any software or systems you are familiar with and list any relevant technical skills you possess.
Demonstrate Your Leadership: Quality managers need to be able to lead teams, set goals, and make decisions. Include any examples of successful projects you have worked on or challenges that you have faced and overcome.
Detail Your Accomplishments: Quality managers need to be able to showcase their successes. Include any positive feedback you have received from colleagues or customers, as well as any goals you have achieved.

By showcasing your experience and successes, you can help make your resume stand out to potential employers. Following these tips can help you create an effective quality manager resume that will help you land the job.

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Career Blog

Quality Manager Resume: Examples and Writing Guide

In this article, we will explore the world of Quality Manager Resumes. A Quality Manager Resume is a document that showcases the skills, experiences, and achievements of a Quality Manager. Employers need Quality Managers to ensure that their products or services meet a high standard of quality. Crafting an effective Quality Manager Resume is essential for standing out in a competitive job market. In this article, we will discuss the elements that make a great Quality Manager Resume and provide examples and tips to help you write your own. So, let’s dive in!

Understanding the Role of a Quality Manager

A Quality Manager is a professional who is responsible for ensuring that products, services, and processes of an organization meet the required standards and specifications. They oversee quality control measures, testing, and inspection, and are responsible for making sure that products meet regulatory and industry requirements.

What does a Quality Manager do?

A Quality Manager plays a critical role in ensuring the quality and consistency of products, services, and processes within an organization. Their duties may include:

Establishing and implementing quality control procedures
Analyzing and interpreting data
Identifying areas for improvement and implementing solutions
Developing quality standards and specifications
Conducting quality audits and inspections
Training, coaching, and mentoring team members on quality processes and procedures

What skills are required to be a Quality Manager?

To be a successful Quality Manager, you will need to possess a combination of technical and soft skills. These may include:

Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Knowledge of quality control procedures and methodologies
Attention to detail and accuracy
Proficiency in data analysis and interpretation
Experience with production processes and industry-specific regulations
Strong leadership and organizational skills
Ability to work effectively in a team and independently
Continuous improvement mindset

What qualities are employers looking for in a Quality Manager?

Employers are typically looking for Quality Managers who have a strong track record of success in creating and implementing quality control procedures and methodologies. Additionally, they often look for candidates who possess:

Professional certifications in quality management or a related field
Experience in their specific industry or sector
Strong leadership and management skills
A customer-oriented approach
The ability to manage multiple projects simultaneously
A commitment to continuous improvement and learning
A positive attitude and strong work ethic

A successful Quality Manager will possess a combination of technical and soft skills, as well as a commitment to continuous improvement and a customer-oriented approach. By demonstrating these qualities and competencies, they stand to become an invaluable asset to any organization.

Tips for Writing an Attention-Grabbing Quality Manager Resume

When crafting your Quality Manager resume, it’s important to keep in mind that your goal is to make an impactful first impression on your potential employer. This can be achieved by following these tips:

Understanding the importance of a targeted and relevant resume

The first step in writing an attention-grabbing resume is to understand the importance of tailoring your resume to the job you’re applying for. Your resume should reflect the requirements of the job posting, and highlight how your specific skill set and experience can meet those requirements.

Highlighting core skills and achievements

Be sure to include a section in your resume that highlights your core skills and achievements. This is your opportunity to showcase your unique strengths and what sets you apart from other applicants.

Using a professional format and structure

A hiring manager will appreciate a well-organized and easy-to-read resume. Ensure that your resume is structured in a professional manner, and that all sections are clearly labeled. Be consistent with font size and formatting throughout the document.

Making sure your resume is easy to read and visually appealing

In addition to a professional structure, it’s also important to make sure your resume is visually appealing. Avoid using too many graphics or fancy fonts, as this can be distracting. Instead, use white space to break up sections and make the resume easy to read.

By following these tips, you can create an attention-grabbing Quality Manager resume. Remember, your goal is to stand out from the competition and land an interview. A well-crafted, targeted resume can help you achieve that goal.

Key Components of a Quality Manager Resume

When it comes to crafting a quality manager resume, there are several essential components that should be included in order to impress potential employers and stand out from the competition.

The Necessary Sections to Include

The following sections are a must-have in any quality manager resume:

Contact Information: Your full name, phone number, email address, and LinkedIn profile URL should be clearly visible at the top of your resume.

Professional Summary/Objective Statement: This section should be a brief, three to five sentence summary of your qualifications and career goals.

Skills: When drafting your Skills section, try to focus on relevant quality management skills such as ISO certification, Six Sigma, root cause analysis, and statistical process control.

Work Experience: This section should list your work experience in reverse chronological order, along with your job title, employer, dates of employment, and key accomplishments.

Education: List your highest degree first, including the name of the institution, your major, and the date of graduation.

How to Showcase Relevant Education and Experience

When it comes to featuring your education and experience in a quality manager resume, it’s essential to highlight the aspects that are most relevant to the job you’re applying for. You can do this by using specific keywords and phrases from the job posting in your resume.

Be sure to include any relevant certifications or training programs as well. Quality managers with certifications in ISO or Six Sigma are particularly valuable to employers.

Writing a Compelling Summary or Objective Statement

Your professional summary or objective statement should be concise but impactful. Focus on your most significant accomplishments and unique skills, and demonstrate how these factors make you the ideal candidate for the job.

For example:

“Results-driven quality manager with over 10 years of experience in improving product quality and reducing defects. Skilled in leading cross-functional teams, implementing process improvements, and developing robust quality management systems. Seeking a challenging role in a fast-paced manufacturing environment that values quality and continuous improvement.”

By following these guidelines, you will be well on your way to crafting a standout quality manager resume that will land you your dream job.

Example Quality Manager Resumes

Finding the right job as a quality manager can be tough, especially if you’re not sure where to start. That’s why we’ve created a collection of example resumes to help you showcase your skills and experience effectively. Whether you’re a seasoned pro or just starting out, we’ve got you covered.

Examples and Templates for Different Levels of Experience

On our website, you can find quality manager resume examples at different levels of experience, so you can choose the one that best suits your needs. For example, if you’re a recent graduate or just starting out, we have entry-level resumes that showcase your education and skills. And for those with more experience, we have resumes that highlight your accomplishments and leadership skills.

In addition, we also offer different templates that will help you create a professional and well-organized resume in no time.

Quality Manager Resume (Entry-Level)

Emily Johnson

Quality Manager

Dedicated and detail-oriented Quality Manager with a strong academic background and a passion for ensuring product quality. Seeking an entry-level role to apply my knowledge of quality management principles and gain hands-on experience in implementing quality control processes. Strong analytical and problem-solving skills, with a focus on continuous improvement and customer satisfaction.

Bachelor’s Degree in Industrial Engineering, University of XYZ

Academic Quality Improvement Project

Led a team project to analyze and improve the quality of a manufacturing process in a simulated environment.
Conducted data analysis to identify process variations and implemented corrective actions to improve product quality.
Developed quality control charts to monitor process performance and ensure adherence to specifications.

Internship – Quality Assurance, ABC Manufacturing Company

Assisted in implementing quality control measures to ensure compliance with industry standards.
Conducted inspections and tests to verify product quality and identify non-conformities.
Participated in root cause analysis and corrective action implementation to address quality issues.
Quality Management Principles
Data Analysis
Root Cause Analysis
Quality Control
Continuous Improvement
Problem-solving
Communication

Certifications

Six Sigma Yellow Belt (In Progress)

Quality Manager Resume (Experienced)

Robert Thompson

Quality Manager | Continuous Improvement Expert

Results-driven Quality Manager with over 8 years of experience in implementing and managing quality control processes. Proven track record in leading cross-functional teams, driving process improvements, and ensuring product quality. Skilled in quality management systems, root cause analysis, and implementing corrective actions. Strong leadership, problem-solving, and communication skills.

Professional Experience

Quality Manager, XYZ Manufacturing Company

Led a team of quality professionals to implement and maintain a quality management system based on ISO 9001 standards.
Developed and implemented quality control processes and procedures to ensure product conformity and customer satisfaction.
Conducted root cause analysis and implemented corrective and preventive actions to address quality issues and improve process performance.
Led continuous improvement initiatives, resulting in a reduction in non-conformities and improved process efficiency.

Senior Quality Engineer, ABC Automotive Company

Implemented statistical process control (SPC) techniques to monitor and control manufacturing processes.
Led cross-functional teams in problem-solving and root cause analysis to address quality issues and improve product quality.
Developed and delivered training programs on quality control and process improvement methodologies to enhance employee knowledge and skills.
Quality Management Systems (ISO 9001)
Corrective and Preventive Actions
Statistical Process Control (SPC)
Leadership and Team Management
Problem-solving and Decision-making
Six Sigma Black Belt
Certified Quality Manager (CQM)

How to Personalize Each Resume to Meet Specific Job Requirements

At the heart of an effective quality manager resume is the ability to tailor it to the specific job requirements. This means that each resume should be personalized to fit the company and position you’re applying for.

We recommend that you read the job description carefully and identify the key skills and experience that the employer is looking for. Then, you can highlight and emphasize those skills in your resume. For instance, if the job requires experience in ISO 9001:2015 or Lean Six Sigma methodologies, make sure to include your related experience in your resume.

It’s also important to include examples of your accomplishments and how they relate to the job you’re applying for. This will give the employer a better understanding of your capabilities and how you can help their organization.

Using our quality manager resume examples and templates, you can create an effective resume that showcases your skills and helps you stand out from other candidates. And by personalizing each resume to fit the specific job requirements, you can increase your chances of landing your dream job.

Tailoring Your Quality Manager Resume to Specific Industries

Quality Managers work across many different industries, and each industry has its own unique quality standards and requirements. Therefore, it is important to tailor your Quality Manager resume to the specific industry in which you are seeking employment. This can increase your chances of being noticed by potential employers and ultimately securing the job you desire.

Understanding the different industries in which Quality Managers work

Quality Managers can be found in a variety of industries such as manufacturing, healthcare, construction, food and beverage, and pharmaceuticals, to name a few. Each of these industries has their own quality standards and compliance requirements that must be met to ensure the delivery of safe and high-quality products or services to customers. For instance, a Quality Manager in the pharmaceutical industry is responsible for ensuring that drugs are manufactured in compliance with regulations set by the FDA, whereas a Quality Manager in healthcare is responsible for maintaining patient safety and regulatory compliance.

Adapting your resume to highlight relevant experiences and skills based on industry

When tailoring your resume, it is important to highlight relevant experiences and skills that are specific to the industry in which you are applying. For instance, if you are applying for a Quality Manager position in the food and beverage industry, highlight your experience with HACCP (Hazard Analysis and Critical Control Points) as well as your knowledge of food safety regulations.

Similarly, if you are applying for a Quality Manager position in the construction industry, highlight your experience with ISO 9001 (Quality Management System) and your knowledge of OSHA (Occupational Safety and Health Administration) regulations.

Tailoring your Quality Manager resume to specific industries can help you stand out in a competitive job market. Be sure to research the industry and the company you are applying to, and customize your resume to highlight your relevant experiences and skills that will make you an ideal candidate for the position.

Writing a Cover Letter for a Quality Manager Position

In the job application process, a cover letter serves as an introduction of yourself to the hiring manager. It is your chance to grab their attention and make a great first impression. As a Quality Manager, your cover letter should not only showcase your qualifications but also demonstrate your ability to communicate clearly and effectively.

Here are some tips for writing a targeted and engaging cover letter:

Understanding the role of a cover letter in the job application process

A cover letter is your chance to set yourself apart from other applicants. It should be tailored to the specific company and position you are applying for. It is an opportunity to highlight your most relevant skills and experiences, and explain how they make you the best candidate for the position. A well-written cover letter can also demonstrate your attention to detail and professional writing skills.

Tips for writing a targeted and engaging cover letter

Research the company: Before writing your cover letter, research the company you are applying to. Learn about their mission, values, and culture. Understanding the company’s goals and needs can help you tailor your cover letter to the position.

Highlight your qualifications: Use your cover letter to highlight your relevant experience and qualifications. Explain how your skills and experiences match the job requirements. Be specific and use examples to support your claims.

Use a professional tone: Your cover letter should be professional and polished. Avoid using slang, abbreviations, or casual language. Use a formal tone and make sure to proofread for errors.

Personalize your letter: Address your cover letter to the hiring manager by name if possible. If you are unable to find their name, use a professional greeting such as “Dear Hiring Manager.”

Keep it concise: Your cover letter should be no longer than one page. Keep your writing clear and to the point. Use bullet points or short paragraphs to make it easy to read.

Example cover letters for Quality Manager positions

Dear Hiring Manager,

I am excited to apply for the Quality Manager position at XYZ Company. With six years of experience in the industry, I have developed a deep understanding of quality control processes and the ability to lead a team to success.

At my past company, I reduced product defects by 10% through process improvement initiatives. My experience in Lean and Six Sigma methodologies has also been valuable in identifying areas of improvement and implementing changes that have resulted in cost savings.

I am confident that my skills and experiences make me an ideal candidate for the Quality Manager position at XYZ Company. Thank you for considering my application.

Sincerely, [Your name]

I am writing to express my interest in the Quality Manager position at ABC Corporation. As a certified Quality Engineer with over eight years of experience in the field, I have a proven track record of success in managing quality control processes.

My experience leading cross-functional teams has been instrumental in driving process improvements and increasing product quality.

Best Practices for Optimizing Your Quality Manager Resume for Applicant Tracking Systems (ATS)

When applying for a quality manager position, it is essential to understand how applicant tracking systems (ATS) screen resumes. ATS is software used by recruiters to manage and sort resumes based on specific keywords, phrases, and job-related criteria.

To optimize your resume for ATS, follow the tips below:

Use relevant keywords: Read the job posting carefully and pick out relevant keywords and phrases. Include them in your resume to increase the chances of being selected by the ATS.

Keep it simple: Use a simple and clear resume format. Avoid using fancy fonts, graphics, and formatting that can confuse the ATS.

Use relevant headings: Use headings such as “work experience,” “skills,” and “education” that are easy for ATS to recognize.

Use bullet points: Use bullet points to highlight your relevant experience, skills, and achievements. This makes it easier for the ATS to scan and identify the information.

Always use a text-based document: Use a simple and common file format such as .docx or .pdf (text-based) to ensure that the ATS can easily scan your resume.

Common mistakes when preparing your resume for ATS include:

Adding unnecessary information and graphics that can confuse the ATS.

Using headers, footers, and tables that the ATS may not recognize.

Using abbreviations, slang, or technical jargon that the ATS may not identify.

When preparing your quality manager resume for ATS, focus on using relevant keywords, a clear format, relevant headings, bullet points and avoid using unnecessary information and graphics. This will help increase your chances of getting shortlisted and landing a quality manager job.

Proofreading and Editing your Quality Manager Resume

One of the most crucial stages in creating a quality manager resume is the proofreading and editing process. It’s important to ensure that your resume is free from errors and inconsistencies so that it presents you in the best light possible.

The importance of proofreading and editing your resume

Proofreading and editing your quality manager resume is essential because it can make the difference between getting an interview for your dream job or being dismissed by potential employers. Even the tiniest error or inconsistency can reflect poorly on you and your attention to detail. In a world where employers receive hundreds of resumes for a single role, a resume that contains mistakes is unlikely to stand out.

Tips for spotting errors and inconsistencies

To ensure the quality of your manager resume, here are some tips for spotting errors and inconsistencies:

Read your resume out loud – this helps you to identify awkward phrasing and grammatical errors.
Take a break before proofreading – give yourself some space before you proofread, as this can help you approach your resume with fresh eyes.
Use proofreading software – programs like Grammarly and Hemingway can help you identify errors and suggest corrections.
Enlist a friend or family member to help – sometimes you need outside help to catch mistakes that you might have missed.

Tools and resources for editing and proofreading

Several tools and resources can help you in your editing and proofreading process. Here are some of the most popular:

Grammarly – A widely used grammar-checking tool that helps detect grammar, spelling, and punctuation errors.
Hemingway – A writing app that helps you simplify your writing, making it clear and concise.
Microsoft Word – Microsoft Word has an in-built grammar-checking feature that can help you detect errors and offer suggestions.
Online proofreading services – Services like Scribendi and ProWritingAid offer professional proofreading services that can help you take your resume to the next level.

Proofreading and editing your quality manager resume is an essential part of the job-seeking process. By following our tips and using the tools and resources provided, you can ensure that your resume is free from errors and inconsistencies and presents you as the best candidate for the job.

X. Frequently Asked Questions about Quality Manager Resumes

Quality Manager positions require a certain level of expertise and specialized knowledge. When crafting a resume for such a role, it’s important to highlight the specific skills and experiences that make you a qualified candidate. Here are some commonly asked questions about writing resumes for Quality Manager positions, along with answers and advice to help job seekers stand out from the competition.

1. What skills should I include on my Quality Manager resume?

Skills are a vital component of any Quality Manager resume. A few key skills to consider including are quality control, process improvement, data analysis, problem-solving, and leadership. Additionally, soft skills such as communication, collaboration, and attention to detail are important to emphasize. Review the job description and industry standards to tailor your skills to the position specifically.

2. How can I showcase my accomplishments on my resume?

It’s important to quantify your accomplishments on your resume, such as improving product quality, increasing efficiency, or reducing costs. Consider using bullet points to highlight specific achievements and numbers that indicate your impact on the organization. Use strong action verbs and avoid generic descriptions that do not convey the scope of your responsibilities.

3. Should I include certifications on my Quality Manager resume?

Adding certifications that reflect your expertise to your Quality Manager resume is beneficial, especially if the certification is relevant to the position you are applying for. Examples of certifications that would be valuable for Quality Managers are ISO 9001 Quality Management System certifications, Six Sigma certifications or industry-specific certifications.

4. How should I format my Quality Manager resume?

When searching for Quality Manager positions, recruiters and hiring managers look for resumes that are easy to read and visually pleasing. Use a clean, organized format that is easy to follow, with consistent formatting and clear section headings. Include a summary statement at the beginning of your resume that highlights your key achievements, job experience, and relevant skills.

5. What common mistakes should I avoid on my Quality Manager resume?

Mistakes on a Quality Manager resume can be costly for candidates, as it portrays a lack of attention to detail, a crucial trait for Quality Manager roles. Avoid grammatical errors, typos or inconsistency in formatting, education details, or job descriptions. Do not oversell or use empty phrases, as this may backfire during the hiring process.

By answering these frequently asked questions and heeding these recommendations, job seekers can make a strong impression on potential employers, increasing their chances of landing a Quality Manager position. The key is to maintain a balance between highlighting your skills and experiences while keeping the focus on how the organization benefits from your expertise.

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5 QA Manager Resume Examples & Guide for 2024

Your QA manager resume must highlight your expertise in quality assurance methodologies. Demonstrate an impeccable track record of implementing effective QA systems and processes. Showcase your leadership skills by detailing how you've successfully managed teams. Include metrics that reflect the positive impact of your QA initiatives on product quality and customer satisfaction.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a QA manager, articulating your extensive experience in quality assurance while keeping your resume concise can be a significant challenge. Our guide will provide you with the techniques to efficiently present your achievements and skills, ensuring your resume stands out to potential employers.

Defining the highlights of your qa manager career through your resume summary, objective, and experience.
Real-world qa manager resume samples with best practices on how to stand out amongst the endless pile of candidate resumes.
Most in-demand qa manager resume skills and certifications across the industry.
Standardizing your resume layout, while maintaining your creativity and individuality.

If the qa manager resume isn't the right one for you, take a look at other related guides we have:

Quality Control Inspector Resume Example
Quality Assurance Specialist Resume Example
Quality Assurance Technician Resume Example
Quality Assurance Manager Resume Example
Quality Supervisor Resume Example
Quality Manager Resume Example
Quality Consultant Resume Example
Quality Control Specialist Resume Example
Quality Auditor Resume Example
Release Manager Resume Example

Creating the best qa manager resume format: four simple steps

The most appropriate qa manager resume format is defined by precision and a systematic approach. What is more, it should reflect upon how your application will be assessed by recruiters. That is why we've gathered four of the most vital elements to keep in mind when designing your resume:

It's all about presenting how your experience or skills align with the job. Use the reverse-chronological resume format , if your expertise is relevant to the qa manager role. Otherwise, select the functional skill-based resume format or the hybrid resume format to shift the focus to your skill set.
Resume header - make sure you've filled out all relevant (and correct) information, like your contact details and link to your portfolio.
Resume length - unless you've over a decade of applicable expertise in the field, stick with a one-page resume format. If you'd like to present more of your professional experience, go up to two pages.
Resume file - submit your qa manager resume in a PDF format to ensure all information stays in the same place.

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Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Mention specific courses or projects that are pertinent to the job you're applying for.

QA Manager resume sections to answer recruiters' checklists:

Header to help recruiters quickly allocate your contact details and have a glimpse over your most recent portfolio of work
Summary or objective to provide an overview of your career highlights, dreams, and goals
Experience to align with job requirements and showcase your measurable impact and accomplishments
Skills section/-s to pinpoint your full breadth of expertise and talents as a candidate for the QA Manager role
Education and certifications sections to potentially fill in any gaps in your experience and show your commitment to the industry

What recruiters want to see on your resume:

Demonstrated experience in developing and implementing comprehensive quality assurance processes and strategies
Strong knowledge of QA methodologies, tools, and software testing lifecycle
Proven ability to lead and manage QA teams effectively, including hiring, training, and performance management
Experience with automated testing frameworks and continuous integration/deployment (CI/CD) pipelines
Expertise in regulatory compliance and standards within the industry, such as ISO 9001 or industry-specific regulations

Defining your professional expertise in your qa manager resume work experience section

The work experience section, often the most detailed part of your resume , is where you discuss your past roles and achievements. To effectively list your experience, consider these four key tips:

Align your expertise with the job requirements. It's vital to integrate keywords matching the job criteria to pass initial assessments;
Show, don’t just tell. Quantify your responsibilities by stating your actual achievements in previous roles;
Include measurable metrics. For instance, how did your performance impact the annual ROI?
Highlight crucial industry skills. Mention both technological knowledge and interpersonal skills in this section.

These guidelines will help you craft an impressive qa manager resume work experience section that is bound to catch recruiters' attention.

Led a team of 15 QA analysts in developing and implementing a comprehensive testing strategy for a new software release, resulting in a 30% decrease in post-launch bug reports.
Orchestrated the successful transition to automated testing tools, ultimately increasing testing efficiency by 45% while maintaining a 99% test accuracy rate.
Collaborated with cross-functional teams to integrate quality assurance processes into the early stages of product development, which slashed time-to-market by 20%.
Revitalized underperforming QA department, increasing defect detection rates by 55% within the first year through the implementation of agile testing methodologies.
Managed and mentored a team of 20 QA professionals, fostering a culture of continuous improvement that led to a sustained performance increase.
Negotiated and managed software quality control contracts, saving the company over $200,000 annually while improving service quality.
Initiated a Quality Management System overhaul that aligned with ISO 9001:2015 standards, drastically improving audit performance.
Drove the integration of user experience testing into the QA process, which increased customer satisfaction scores by 40%.
Pioneered a risk-based prioritization framework which reduced critical bug occurrences by 60% during high-volume production phases.
Spearheaded a multinational QA team in the rollout of a global ERP system, ensuring compliance across 4 continents and 12 time zones.
Executed a department-wide upskilling initiative to improve QA methodologies, ultimately lifting team performance metrics by an average of 35%.
Championed a cross-departmental bug tracking system that led to the early detection and resolution of defects.
Developed a defect containment strategy that saw a 25% reduction in production defects, enhancing overall product reliability.
Designed and implemented a custom automated testing framework tailored to the company's products, yielding a 100% coverage rate for critical functionalities.
Conducted comprehensive market research to keep the QA strategies aligned with industry best practices, positioning the company ahead of competitors.
Managed a distributed QA team through a major version release which doubled the user base from 500,000 to over 1 million.
Implemented a continuous integration and testing pipeline that cut down release cycles from 4 weeks to 1 week.
Conducted quarterly QA workshops and seminars, empowering the team with the latest techniques in automated and manual testing procedures.
Piloted a specialized QA task force addressing high-impact defects, which bolstered system stability by 70%.
Orchestrated the QA testing efforts for a high-profile merger, ensuring seamless integration of complex systems from both companies.
Innovated a company-wide quality KPI dashboard providing real-time data to stakeholders, honing the decision-making process.
Led the quality assurance team in adopting DevOps practices, reducing the software deployment time by 50% while increasing deployment frequency.
Served as the critical communication liaison between the QA team and senior management, delivering monthly performance reports that highlighted key successes and areas for improvement.
Negotiated with third-party vendors to incorporate their testing tools into our processes, which enhanced the team's testing capabilities.

Quantifying impact on your resume

Included percentage improvements in product quality metrics over a specific period.
Detailed the number of product releases successfully managed and any reduction in release cycle times.
Quantified the scale of testing efforts by noting the total number of test cases developed and executed.
Highlighted cost savings achieved through process improvements or tool implementations in dollar figures.
Described the increase in team productivity or efficiency with a percentage to showcase leadership impact.
Outlined the growth in the QA team size or skills under management to demonstrate leadership and expansion capability.
Reported the decrease in customer-reported issues post-release by providing comparative figures.
Mentioned specific tools or technologies implemented that led to measurable process enhancements.

Action verbs for your qa manager resume

QA Manager resume without experience: a walk-through guide

If you don't happen to have any relevant experience yet, you can substitute this with:

Short-term gigs and stunts - like month-long internships, that you have done during your university days
Contract work - be specific about the relevance and outcomes of each role you include
Resume format that prioritizes your skills - the functional-skill-based format or hybrid format could work
Research roles - feature those especially prominently if you've participated in a noteworthy project or your role was of utmost importance to the project's success.

Shining a light on your qa manager hard skills and soft skills

To win recruiters over, you must really have a breadth of skill set presented and supported within your qa manager resume.

On hiring managers' checklists, you'd initially discover hard or technical skills. Those are the technology (and software) that help you perform on the job. Hard skills are easy to quantify via your education, certificates, and on-the-job success.

Another main criterion recruiters are always assessing your qa manager resume on is soft skills. That is your ability to communicate, adapt, and grow in new environments. Soft skills are a bit harder to measure, as they are gained both thanks to your personal and professional experience.

Showcase you have the ideal skill set for the role by:

Dedicating both a skills box (for your technical capabilities) and an achievements or strengths section (to detail your personal skills).
When listing your skills, be specific about your hard skills (name the precise technology you're able to use) and soft skills (aim to always demonstrate what the outcomes were).
Avoid listing overused cliches in the skills section (e.g. Microsoft Office and Communication), unless they're otherwise specified as prominent for the role.
Select up to ten skills which should be defined via various sections in your resume skills sidebar (e.g. a technical skills box, industry expertise box with sliders, strengths section with bullets).

Spice up your resume with leading technical and people skills, that'd help you get noticed by recruiters.

Top skills for your qa manager resume:

Test Automation

Software Development Life Cycle (SDLC)

Quality Assurance Methodologies

Test Plan Development

Defect Tracking

Performance Testing

Security Testing

Continuous Integration/Continuous Deployment (CI/CD)

Agile and Scrum Methodologies

Test Case Management

Communication

Problem Solving

Critical Thinking

Team Management

Decision Making

Adaptability

Time Management

Attention to Detail

Influencing Skills

If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.

Listing your education and certifications on your qa manager resume

Don't underestimate the importance of your resume education section . As it may hint at various skills (and experience) that are relevant to the job. When writing your education section:

Include only higher education degrees with information about the institution and start/end dates
If you're in the process of obtaining your degree, include your expected graduation date
Consider leaving off degrees that aren't relevant to the job or industry
Write a description of your education if it presents you with an opportunity to further showcase your achievements in a more research-focused environment

When describing your certifications on your resume, always consider their relevancy to the role. Use the same format to describe them as you would for your education. If you're wondering what the best certificates out there are for qa manager roles, check out the list below.

The top 5 certifications for your qa manager resume:

Certified Manager of Quality/Organizational Excellence (CMQ/OE) - American Society for Quality (ASQ)
Certified Software Quality Engineer (CSQE) - American Society for Quality (ASQ)
Professional Scrum Master (PSM) - Scrum.org
Certified Quality Improvement Associate (CQIA) - American Society for Quality (ASQ)
ISO 9001:2015 Certified Lead Auditor - Exemplar Global or other accredited certification bodies

If you failed to obtain one of the certificates, as listed in the requirements, but decide to include it on your resume, make sure to include a note somewhere that you have the "relevant training, but are planning to re-take the exams". Support this statement with the actual date you're planning to be re-examined. Always be honest on your resume.

How to List Continuing Education on Your Resume

Should you write a resume summary or an objective?

No need to research social media or ask ChatGPT to find out if the summary or objective is right for your qa manager resume.

Experienced candidates always tend to go for resume summaries. The summary is a three to five sentence long paragraph that narrates your career highlights and aligns your experience to the role. In it you can add your top skills and career achievements that are most impressive.
Junior professionals or those making a career change, should write a resume objective. These shouldn't be longer than five sentences and should detail your career goals . Basically, how you see yourself growing in the current position and how would your experience or skill set could help out your potential employers.

Think of both the resume summary and objective as your opportunity to put your best foot forward - from the get go - answering job requirements with skills.

Use the below real-world qa manager professional statements as inspiration for writing your resume summary or objective.

Resume summaries for a qa manager job

Seasoned QA Manager with over a decade of experience leading cross-functional teams in the fast-paced tech industry. Proficient in Agile methodologies and wield an excellent record of reducing defects by 45% in the previous role. Spearheaded the successful deployment of a quality-driven development strategy in a multinational software firm.
Veteran quality assurance specialist with 15 years of expertise managing rigorous testing protocols within the pharmaceutical sector. Exceptional command of FDA regulations, ISO standards, and lean manufacturing practices, having driven a 30% increase in compliance adherence for a top-tier pharmaceutical company.
A dynamic professional poised to transfer 7 years of project management experience in construction into a quality-centric career. Exhibiting an adept understanding of quality control standards and project lifecycle management, compelled by a drive to excel in implementing meticulous QA processes in a technology-focused environment.
Accomplished financial auditor aiming to pivot to a QA Manager role, armed with 8 years of comprehensive experience in risk analysis and mitigation strategies. With a keen eye for detail and a strong grasp of statistical quality control techniques, ready to ensure superior software product quality and integrity.
Avid, results-oriented individual eager to dive into a quality assurance management career, bringing forth a robust academic background in software engineering coupled with an unyielding dedication to mastering testing methodologies and quality systems in a challenging new industry.
Highly motivated graduate with a Bachelor's in Information Technology, enthusiastic about beginning a career journey in QA management. Ready to nurture a profound understanding of automated testing tools and quality improvement processes, aiming to contribute a fresh perspective and vigor in achieving excellence in quality standards.

Other qa manager resume sections to support your expertise and skills

Recruiters are always on the lookout for that qa manager candidate who brings about even more value to the role.

This can be either via their personality or additional accreditations they have across the industry.

Add to your resume any of the four sections that fit your profile:

Projects for your most impressive, cutting-edge work;
Awards or recognitions that matter the most;
Publications further building up your professional portfolio and accreditations;
Hobbies and interests to feature the literature you read, how you spend your time outside of work, and other personality traits you deem may help you stand out .

Key takeaways

The layout of your resume should take into consideration your professional background while integrating vital sections and design elements;
Highlight your most pertinent achievements for the role all through different sections;
Be very specific when selecting your certifications, hard skills, and soft skills to showcase the best of your talents;
Include within the top one-third of your qa manager resume a header and summary to help recruiters understand your experience and allocate your contact details. A skills box is optional, but it will help you align your expertise with the role;
Detail the full extent of your professional experience with specific bullets that focus on tasks, actions, and outcomes.

Looking to build your own QA Manager resume?

Resume Examples

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Quality Assurance

Manager, Quality Assurance Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the manager, quality assurance job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

Enhancing test quality and effectiveness by working with the Development and Program Management to prevent problems and ensure that products can be tested effectively. It is strongly recommended that the TM ensures Defect Management life cycle adherence and preparation of “fix packages” to development as it allows the TM to have some form of control over development
Develops tools, implements, manages and monitors performance of the Quality Assurance program to assure that food safety, plant cleanliness and plant conditions are maintained to Starbucks standards. Reviews performance to standards utilizing audits, pests control reports and health department inspection reports to track progress and to identify improvement opportunities and priorities. Provides summary assessments and recommendations to Operations leadership teams regarding compliance with food safety, cleanliness and store condition standards. Works with operations leaders to focus on key issues
Develops tools, implements, manages and monitors performance of the Retail Quality Assurance program to assure that food safety, store cleanliness and store conditions are maintained to Starbucks standards. Reviews performance to standards utilizing audits, pests control reports and health department inspection reports to track progress and to identify improvement opportunities and priorities. Provides summary assessments and recommendations to Operations leadership teams regarding compliance with food safety, cleanliness and store condition standards. Works with Operations leaders to focus on key issues
Provides technical support and acts in a liaison role with the Quality Control function at Blue Line Food Service Distribution to develop and insure controls are developed, executed and maintained. Ensures all USDA and FDA regulations are communicated and implemented
Serves as an internal Performance Improvement consultant to the medical center departments and the medical staff by staying appraised of the most current PI practices and standards. Provide consultation to departments and multidisciplinary teams; facilitate PI teams including the Failure Mode and Effects Analysis Team. Work closely with teams and physician leaders to ensure quality processes are followed and quality tools are utilized in activities
Coordinates the receiving and testing of product samples from all distribution centers as per set schedule. Coordinates sanitation audits of distribution centers and follows up on corrective actions for deficiencies
Support the Medical Staff Quality Committee and peer review activities. Collaborate with chair for meeting agenda and follow-up. Perform chart review activities to support peer review and other Committee activities. Identifies issues and develop action plans
Provides work leadership to more junior level staff doing the same type of work; may assist in training and supervising work of more junior level staff
Provides day-to-day supervision and direction to the QA team, including performance management and career development
Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training, and organizational development
Work with company management as well as the CAPA program manager to resolve incidents, develop corrective actions and monitor the effectiveness of resolutions
Develops reports and provides more senior management with metric data for assigned area(s) of responsibility processing and service performance
Perform managerial responsibilities, for example, hire/fire, disciplinary actions, performance reviews, and professional development
Prepare presentations for management review and routinely monitor performance to drive improvements
Coordinate and/or perform training for plant personnel, including new hire and annual refresher training
Maintain safe working conditions for employees and compliance with all state and federal regulations regarding health and safety issues
Develops, organizes, and administers training for plant employees on GMP's, SQF, and food safety preventive control related topics
Work with plant employees on Good Manufacturing, Sanitation Practices, and Safety
Lead plant sanitation program in effectiveness with rigorous adherence, generation of SOP's and standard work
Coordinate plant compliance with company Records Management policies
Coaches and partners with direct reports to effectively manage performance. Communicates company and cascading goals and assists in establishing goals that align with department and company goals. Provides on-going performance feedback following DFA FMIC Performance Management process. Actively works with direct reports to cultivate capabilities and utilize strengths
An accountable leader who is detail and quality oriented with a solid understanding of quality principles, methods, and procedures
An accountable team player who is detail and quality oriented with an in-depth understanding of quality assurance principles, systems and procedures
Strong knowledge of quality assurance methodologies and strategies
Experience in solid dose manufacturing is strongly desirable
Strong attention to detail and proven ability to meet deadlines
Ability to gain the respect of the development teams on the basis of technical knowledge, hands-on style and decision-making ability on technical issues
Ability to project and maintain a professional and positive attitude
Ability to utilize knowledge and interpersonal skills to provide leadership, direction and development of others
Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously
Ability to utilize knowledge and interpersonal skills to provide leadership, direction and development cross-functionally

15 Manager, Quality Assurance resume templates

Manager, Quality Assurance Resume Sample

Read our complete resume writing guides

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Lead a team of risk specialists to execute with excellence in alignment with the standards of the Internal Control guiding principle: to be a valued business partner, executing on effective risk mitigation controls while earning and maintaining the confidence of our business partners, customers and regulators
Ongoing development of self and team to ensure strong understanding of TDAF business and associated inherent risks
Design, implement and maintain risk management and risk assessment programs such as Quality Assurance / Quality Control (QA/QC) key control test plans, Quality Monitoring scorecards and protocols, and Manager’s Handbook
Facilitate execution of annual process Risk and Control Self Assessment (pRCSA) exercises across all TDAF business lines
Assist with the development of processes to challenge control design effectiveness and execute re-performance testing
Act as a subject matter expert for the identification and assessment of risks and corresponding controls
Draw conclusions from business results and identify recommendations which will contribute to the overall management of Operational Risk within TDAF
Develop and deliver programs to raise awareness and understanding of operational risk, key risk issues and management processes and work with operating business management to enhance risk management practices and processes
Execute operational risk measurement methodology and risk-reporting consistent with firm-wide standards, including Key Risk Indicators (KRI), control gap / remediation plan tracking, and associated reporting
Act as TDAF Privacy Designate
Participate in review of policies and procedures to ensure consistency with standard firm-wide operational risk policies, harmonized standards and procedures
Support operating business’s resolution of internal and external Auditor’s findings including GAML, OSFI, FCO, LCM, FCAC and all others as necessary
Proven strong leadership skills in alignment with TD Leadership Profile
Resourceful, self-starter; ability to execute with minimal supervision
Strong knowledge of TD organizational structure and proven ability to leverage internal stakeholder groups
Strong presentation skills, both verbal and written
Strong influencing skills and the ability to work in teams
Robust organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and priorities, and proven ability to manage through change

Manager Quality Assurance, Rise Program Resume Examples & Samples

Accountable for planning, co-ordination and execution of Testing for a large/complex business driven initiative
Accountable to build and maintain detailed project plans for Testing deliverables
Prioritize and manage workload while ensuring high quality results that confirm to overall project timelines. Where needed you are able to work with Project Managers to identify changes in plan
Regularly document progress and communicate progress across the program team to ensure stakeholders are informed of any dependency changes. Ensure both partners and yourself are aware of other items that impact deliverables
Work closely with internal sources of credit risk data while leveraging widely accepted data mining languages/tools
Familiar with PMLC and SDLC methodologies, in particular the leadership and execution of Test phases
Develop a sufficient understanding of ERM and the business aspects of the RISE Program to effectively identify issues and dependencies
Experience using relational databases within various data storage environments (ie. SQL, PC/SAS, Mainframe)
Strength and breadth in utilizing industry accepted business intelligence and reporting tools (ie. Cognos, Business Objects etc)
Familiar with industry practices related to the monitoring of key risk indicators, adjudication and credit portfolio management would be beneficial
Experience documenting process maps, ERD and DFD while leveraging six sigma practices to redesign business oriented processes
Ability to self-regulate conflicting priorities and schedules to ensure expectations are managed accordingly
Excellent facilitation, verbal and written communication skills with attention to detail and the ability to communicate with wide variety of audiences and levels
Demonstrates ownership, responsibility and personal commitment to meet challenging objectives
An enthusiastic team player who enjoys sharing their knowledge, experience and ideas, and is open to the ideas of others
Adept at reaching out to new teams/contacts and building strong mutually beneficial relationships
Strong problem-solving skills and the ability to proactively identify risks/issues and recommend solutions
The ability to challenge and to influence change
Specialized technical knowledge of data governance concepts / theories and metrics
Knowledge of management and/or credit risk reporting
Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
High degree of personal initiative

Project Manager, Quality Assurance Resume Examples & Samples

Lead a team of professional auditors throughout all audit phases. Execute audit activities
Identify competent and sufficient resources, with relevant skill sets required to staff each assignment
Lead and manage staff assigned to the engagement; manage all key milestones including reporting to IAS management and key stakeholders; review audit work for sufficient coverage and adherence to Internal Audit standards; provide performance feedback to the assigned staff
Deliver in-house training in the areas of specific expertise within the Project Management discipline, Emerging areas, as well as the related risk management frameworks, compliance and audit
Works Strategically – seek opportunities for sustainable growth beyond existing boundaries through innovation and collaboration
Support a High Performance Culture – support change and continuous renewal
Lead by example in promoting teamwork across IAS

Manager, Quality Assurance Resume Examples & Samples

Lead a team of QA analysts to deliver high-quality video playback software to multiple platforms across a wide array of languages and environments, including web, iOS, Android, and connected devices
Effectively prioritize and delivery of quality testing on time, achieving department and business goals
Explore, recommend and implement automation solutions to optimize testing efforts
Work with other internal QA teams to define clear responsibilities and hand-off
Develop team members, guiding their work efforts as well as growing their skillsets and helping them achieve their career goals
Design and implement best practices and procedures for quality assurance, including project structure, process improvements, documentation, code management, and deployment methodologies
Work with internal product leaders, business leaders, partners and technology stakeholders to ensure QA goals and procedures meet business requirements
Take ownership of QA for third-party vendor products delivered into the group
Bachelor’s degree in Software Development, Quality Assurance, Technology Management, or equivalent experience required
Expertise in software Quality Assurance practices, including test script generation, client-side and server-side automation, load testing, and deployment management
2-3 years experience managing a Quality Assurance team
Exposure to multiple delivery platforms, including web, iOS, Android, and connected devices
Expertise in the SDLC process, versioning, code management, and deployment methodologies
Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
Must be willing to work at Englewood Cliffs, NJ
Must be willing submit to a background investigation
Must have unrestricted work authorization to work in the United States
Excellent written and oral communication skills and effective interpersonal skills
Proven leadership abilities
Experience in Television/Broadcast, Media, or related field
Experience with interactive media, mobile design & app development

Assistant Manager, Quality Assurance Resume Examples & Samples

Work with Blizzard executive, development, international, and QA teams
Work with department leaders to ensure QA teams have staffing, training, structure, and processes to meet product testing demands
Keep current with product risks, releases, and business goals while strategically managing project risks for the test team
Mentor QA personnel to facilitate their growth within the department and company– provide coaching, actionable feedback, development plan guidance, and disciplinary action as necessary
Interview, hire, and train world-class QA personnel
Assist in the development and implementation of procedures for more effective and efficient testing of company products
Contribute to a positive work environment
Complete all tasks and duties as assigned, on time and with high quality

Senior Test Manager, Quality Assurance Resume Examples & Samples

Manage and coach experienced test leadership
Review test effectiveness across the test organization and drive improvements to Blizzard’s test policy and strategy
An influential leader that drives collaborative commitment to quality across Blizzard
Effective management of the cost of quality while maintaining or increasing quality output
Oversee and coordinate all cross team test planning, execution, control, and closure phases for the global release
Aggregate global test plans into a cohesive test schedule and maintain it through all test phases
Work with external vendors to enhance test coverage and capability
Manage the consistency and effectiveness of the test leadership team’s KPIs
Justify and assist in acquisition of key resource allocation including test capability and environments
Develop and maintain outstanding business relationships with all test stakeholders
Create and control ROI metrics on automation tools and associated testware
Keep all teams tools and testware up to date and within service standards
A description of a recent project that you worked on; it should be

Test Manager, Quality Assurance Resume Examples & Samples

An influential leader that drives collaborative commitment to quality across Blizzard Entertainment
An experienced expert and coach in both established and developing test techniques
Deliver executive-worthy “State of the product” presentations at each test phase
Utilize department process improvement models to improve the test team’s capabilities and standards
Manage and lead a team of Software Quality Engineers. Management includes resource management for personnel & hardware, project scoping, tracking
Participate in creating master test plan and specifications
Experience with agile development methodologies
Familiarity with tools such as JIRA , Maven/Ant, Jenkins/Bamboo/TeamCity

Manager Quality Assurance / Post Loan Review Resume Examples & Samples

Completion of approximately 2700 post loan reviews/quality assurance reviews annually
Work with CAG team and Enhanced Performance Management process to provide feedback to Directors/ EPM group as this feedback is the check on productivity and may impact STI per CAG employee each quarter
This role will form part of an arms-length quality assurance team that will be designed to be separate from CAG and independent of the team
Define, develop and maintain quality assurance/control processes, guidelines and SLAs to ensure standards are met across all applications and services. Drives best practices throughout the QA team and ensures consistency across projects. Ensures all team members are following the defined SDLC process. Understand business model and customer needs and apply/modify QA techniques accordingly
Identify, develop and execute upon opportunities for process and strategic improvements. Participate in MHE-wide initiatives to bring consistency to the company's QA efforts. Ensure focus on both Quality Assurance and Quality Control improvements. Ensure team members are aligned and executing upon strategic QA efforts
Manage internal and/or external QA Analysts team members and ensure they maintain quality standards. Mentor new or less seasoned Quality Analysts. Hire necessary staff to support department efforts. Applies continues improvement strategies to ensure team competency growth
Ensure all projects teams are appropriately staffed to meet commitments and delivery deadlines. Work in conjunction with Product Manager, PM, Engineering Lead to review project status on a regular basis and ensure teams are operating optimally. Identify, develop and execute upon operational changes to make teams more effective. Encourages team agility, improves time to market while increasing customer satisfaction
Stay current on industry trends and standards; conceive and present to senior management and peers ways to improve current practices to stay competitive in the marketplace and on the cutting edge while maintaining strict quality standards
Ability to communicate directly with customers to assist with implementation issues or to develop custom integration of applications
Provides effective communication regarding issues, objectives, initiatives and performance to plan
Gain and maintain awareness of DPG product development cycles
Maintain high level of quality in all duties assigned
Develop and manage a working relationship with several outside quality assurance vendors
Assists with trade-off analysis on technical decisions and advises on the appropriate selection of optimal standards, methods, tools and applications, and helps to make correct choices from alternatives
The position will analyze metrics for recurring issues and make recommendation for solutions
The position will be able to analyze software gaps and make recommendations to improve overall software quality
Prioritize own work and that of direct reports to accommodate ambitious timelines. Also requires coordination with other functional leads to resolve project interdependencies and prioritize deliverables to meet the overall timeline
Bachelor’s degree in Computer Science or equivalent experience in software engineering or related field
Minimum of six years of software quality assurance experience in all phases of life cycle, including requirements/user story analysis, test planning, estimation, scheduling, testing, defect tracking, and reporting
Minimum of three years in lead or management position
Programming background strongly preferred
Strong understanding of different software development life cycles (agile, waterfall) and contemporary software quality assurance processes and automated tools
Expert understanding of web-delivered applications, web services and n-tier software testing
Strong experience testing web-delivered applications across multiple browsers and platforms
Experience with responsive design testing and mobile testing strategies
Must have demonstrated experience in the following technologies: HTML, CSS, JavaScript, AJAX, JSON and Java. Ruby, PHP, Tomcat and Apache will be considered a strong plus
Must have demonstrated experience in the following or similar testing tools: JIRA, Quality Center
Strong experience with automation solutions such as Selenium, Cucumber, Gherkin or similar automated testing tools/frameworks
Experience with DynaTrace, SumoLogic or similar tools will be a strong plus
Excellent communication and inter personal skills with ability to communicate with both technical and non-technical audiences. Able to present and communicate own ideas, debate and defend under scrutiny

Associate Manager, Quality Assurance Resume Examples & Samples

Lead the Multi-Platform engineering QA team
Responsible for the strategy, management, and direction of the Quality Assurance organization which includes Functional, Non-Functional, System and Security Test
Directs all aspects of Quality Assurance, using a well-grounded understanding of the Software Development Lifecycle (SDLC) and proven Software Quality Assurance processes and metrics
Functions as an integral member of the Development team
Lead the development of QA test plans and testing schedules
Lead acceptance testing of new or existing products
Ensure departmental financial and operational goals are met
Manage and communicate QA schedules at regular intervals, highlight risks to the executive team, and alert leadership of any QA scheduling conflicts
Ensures final products meet quality and performance standards
Participate in sprint planning sessions and ensure team has adequate tasks and insists team to track time to perform data analysis such as planned vs actuals
A minimum of 5 years of Quality and product release experience
Demonstrated strong leadership experience
A minimum of 1 year of managing QA staff
Metrics and leading indicators experience, collection, analysis, and decision making
Demonstrated thought leadership, continually striving to improve, become more efficient, and more effective
Proven ability to work in a dynamic environment interacting with multiple dependent QA efforts across multiple work streams where priorities shift to respond to changing business needs

Manager Quality Assurance & Support Resume Examples & Samples

Manage the UAT process by analyzing user requirements, participate in design sessions, preparing UAT strategies, plans and completion reports. Preparing, documenting and executing detailed UAT functions/cases and ensuring anticipated results are achieved. Raise and manage defects, working with business users, project team and developers to ensure that defects are investigated, resolved and retested prior to implementation
Manage the coordination of day to day testing efforts for assigned application systems and project testing efforts with other testing personnel, end users, technical support and development areas
Participate in work sessions to develop external design documents to gain a full understanding of a project and to ensure requirements are adequately documented to allow for their efficient translation to test materials
Provide ongoing direction, human resources administration, coaching and support to motivate individual and team performance in a stable, professional environment while ensuring department objectives are met. Evaluate the performance of immediate subordinates through daily monitoring, regular staff meetings, quarterly reviews of objectives vs. accomplishments and annual performance appraisals
A high level understanding of the core HR systems and their interfaces to HRIS
Agile knowledge and test management experience in a SAS environment
The ability to manage large volumes of work and deliver against timelines
Hands on testing experience with data conversion projects, HR applications experience is an asset
Excellent communication skills with a natural ability to articulate business need to technical solutions
Complete understanding of the relationship between complex I.T. banking systems, their interfacing applications, environmental resources and code layering across multiple platforms; this seasoned and specialized knowledge is acquired through hands-on experience with the business and technical dimensions of multifaceted projects
Excellent communication and leadership skills to address issues with QA Testing and other department staff who have varying degrees of experience and technological knowledge
Expert understanding of UAT standards and methodology
Strong analytical, forward thinking, decision making and organizational skills to coordinate both complex code delivery schedules and the allocation of limited resources and to resolve conflicts for multiple projects
5 years in Financial Institution or other sectors heavily regulated
5 years Quality Assurance testing experience preferably in HR role

AML Manager, Quality Assurance Resume Examples & Samples

Assume primary accountability for all Quality Assurance strategy planning
People manage direct reports responsible for quality assurance and/or assist with production defect tracking, monitoring and defect resolution testing
Maintain test environments, and assist Business analysts and production support analysts with scheduling, defect tracking, documentation, metrics, end-user reporting etc
Assist business analysts with test case quality; ensure appropriate level of test coverage and requirements/test case coverage
Assist with production support issues by acting as an escalation point for Production support analysts
Liaise with technology to ensure close partnership for end to end testing, exit criteria oversight, and production acceptance testing standards are maintained
Assist with production support issue/defect tracking severity, triage and stakeholder communication

Manager Quality Assurance Resume Examples & Samples

Implement the Enterprise Information Management Quality Assurance program
Coordinate and implement complex code delivery schedules to test environments and identify conflicts between requirements for several projects
Interpret complex environmental requirements and technical jargon in discussions with technical support staff and convey recommendation for optimum strategic approaches to code delivery
Ensure the sequential promotion of code does not adversely impact testing/Production environments by providing recommendation for code delivery at meetings of code distribution
Contribute to the efficient and effectiveness of code management by ensuring documented procedures and standards for code delivery are followed by all affected departments
Develops quality assurance plans by conducting risk analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring
Operational Management
Liaise with other departments involved in the code management/control process to provide detailed technical information about code configuration requirements, communication technical instructions relating to code and data movement and problem escalation/resolution
Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining QA employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Understanding of a data warehouse environment
Working knowledge of DB2, Informatica, Business Objects
Working knowledge of testing methodology and process
Experienced in managing a distributed Quality Assurance Team
Strong desire to support people grow, to build a reliable team through mentoring and coaching, believer in long-term career and personal development of the QA Engineers as the key to success
Very experienced with testing approaches – black, white, grey box, regression, scenario-based, model-based, and more
Ability to work cross functionally with people to understand and propose quality needs, to capture information in quality requirements, and to help people build a product with that understanding
Professional certification is a plus in the fields of QA, Project Management or Business
Establish and sustain the newly established testing centre of excellence, including governance, tools, processes and methodologies
Lead the work of the in-house QA team - full-time and contract
Oversee outsourcing engagements with testing partners used to cover project peaks and specialized test work
Participate in the discovery phase of projects to define test effort
Prepare test strategy and planning deliverables
Develop detailed test plans and scripts; report on test execution
Provide estimates for testing streams of projects
Schedule QA resources across projects
Manage QA budgets across multiple projects
Participate in test execution as needed
Manage test tool set and environment usage
Model leadership behaviours that promote a culture of open communication, employee development and trust
Maintain all Health & Safety practices to code
Manage expenses within approved budget
Five years’ experience testing IT applications
Experience in leading test activities, including test planning and reporting
Experience with testing in both waterfall and agile development environments preferred
Experience with test tools such as Soap UI, XML Spy, Jira, Test Rail, MS project, SQL Server Queries
Experience with testing commercial-off-the-shelf (COTS) software as well as custom builds strongly preferred
Experience of working with and managing the relationship with 3rd party vendors and managing outsourced resources
Experience providing support and guidance to UAT test efforts
Retail or supply chain experience strongly preferred; solid understanding of the retail value chain
Inspire with Service
Lead with Passion
Own it with Pride
Earn lasting Relationships
5 or more years of management expereince
A proven track record of launching quality consumer products
Load and volume testing experience with mobile devices and multi-tier web application architecture
Strong analytical skills in assessing user, functional, and technical requirements and identifying high risk key test areas
Strong technical competency and experience with web applications and platforms, web services, .NET, XML, Ajax, JavaScript, TCP/IP, HTTP, HTML, REST, SOAP, SOA, Eclipse, SQL, and RDBMS technology
Proven track record delivering software using methodologies, ideally in a continuous integration and delivery environment (Agile, iterative and waterfall a plus, not a requirement)
Solid experience with testing global, high scale, customer centric web sites, online retail or other transactional website experience
Excellent influencing skills, organizational skills and the ability to achieve results within tight deadlines
Plan, schedule, organize, design, and execute multiple concurrent projects
Must have strong MS Project and Excel skills (charts, pivot tables, formulas)
Drive a quality strategy focused not only on defect detection but also prevention
Work with offshore professional service providers to optimizes the use of offshore resources for achieving project goals
Demonstrate test management processes and technical skills, including an understanding of manual, automated and performance test planning and execution related tools (8 years)
Knowledge of application software development lifecycle concepts, lead and agile best practices, environment and configuration management, as well as test management methodologies and practice (8 years)
Ability to communicate clearly and concisely, both orally and in writing
Exceptional ability to manage and delegate numerous concurrent projects, activities, and tasks under time constraints
Implement process quality control systems throughout supply chain
Implement statistical sampling measures as required for all accessories and raw materials
Implement and manage performance KPIs with suppliers
Manage team of QC personnel (Training, development, day to day assignments)
Coordinate new product sampling process with suppliers & development team
B.S./B.A. in relevant business area
Minimum 7 to 10 years’ experience managing quality (Same or similar industry and manufacturing environment)
3-5 years in a supervisory-manager capacity
Experience working with Statistical Process Controls tools
Experience working with quality sampling processes (AQL)
Basic understanding of Lean Manufacturing principles
Ability to communicate in English and Chinese
Above average data management skills (Excel- Power point)
Basic computer skills (MS Windows or equivalent)
Knowledge of golf bag, headwear fabrication and processing is desired
Ability to play leadership role in a cross functional team environment (communicate clearly and hold others accountable for deliverables)
Conflict Management
Ability to effectively present data/ proposals to various levels of Management
Ability to collaborate with suppliers drafting win-win systems that yield target quality levels while helping suppliers maintain a cost effective operation
Bachelor’s degree in Computer Science or equivalent experience in software engineering, quality engineering or related field
Programming background preferred
Experience in the following technologies: HTML, CSS, JavaScript, JSON, Java, Ruby, PHP, Tomcat and/or Apache will be considered a strong plus

Manager Quality Assurance & Process Resume Examples & Samples

Assists with data collection and analysis to support projects
Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive
Bachelor’s degree from a four year college or university in Engineering, Business Administration or related field
5-7 years of day-to-day operations of a theme park, manufacturing or related business required
3-5 years of operations management/team leadership experience; or equivalent combination of education and
Have a good working knowledge of all aspects pertaining to mechanical, schematics, technical writing skills, and
Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to coworkers
Stay current on industry trends and standards; find ways to improve current practices to stay competitive in the marketplace and on the cutting edge while maintaining strict quality standards
Hire, train and manage a team of skilled Quality Engineers
Architect and implement an automated testing strategy
Organize and record detailed test results, provide reports and general visibility of results and project/task status, work with development teams through the design and test stages to ensure strict adherence to business requirements and to improve upon new and existing features where applicable, and log detailed and accurate defect reports and follow the defects through to resolution and closure
Ten or more years of experience with software quality engineering required
Four or more years of QA management experience
Prior Behavioral Driven Development (BDD) or Test Driven Development (TDD) background that is competent in test script/framework automation using open source tools and languages (Java, Perl, Ruby, Python, etc.)

General Manager Quality Assurance Resume Examples & Samples

Manage and enhance the quality function in full responsiveness to business needs of CPS while striving to ensure the company’s policies and procedures are enforced and adhered to, for concentrates and beverage bases manufacturing to achieve highest quality products
Ensure full compliances with TCCC safety and environment and food safety policies as well as with central and local government regulatory requirements pertaining to safety, food safety and environment
Lead CPS India in implementation and compliance of QSE/ ISO systems and ensure associates capability enhancement to adapt to the complexity in operation
Set the BP targets and track, measure and analyse plant KPIs for QSE and ensure corrective and preventive actions are taken to meet the BP targets
Strategy : Set the strategic direction and annual BP for QSE function within CPS India aligning with CPS Asia/Global QSE
Develop QSE Goals with business needs. Design and develop plant strategies to achieve BP targets for QSE goals and objectives for CPS India, working closely with CPS Asia QSE
Lead the development and execution of the strategy to create and lead the processes, operating models, designs to enable our System for effective implementation of the quality, food safety and EOSH objectives. Review and analyze the effectiveness of the QSE system through tracking of the key performance indicators and develop plans for improvement. Ensure TDQ, PDR, LTSIR, TIR, water usage ratio, energy usage ratio BP targets are achieved
Provide support and leadership to achieve the BP targets for MUV, OH per part, parts per FTE, value creation targets and new product on time introduction
Governance & Metrics for process, productivity and quality improvement
Guide and direct development of programs and procedures for defect free manufacturing and governance on adherence. Implement consistent value and quality driven management routines in the plant, assess and increase processes quality capability to meet TDQ/PDR targets
People & Infrastructure Capability Management
Participate in PDF process for CPS India associates, especially for QSE associates, as a member of Plant LT
Support to people in QSE team to develop and improve self in their capabilities, leadership and competences, working closely with CPS Asia QSE
Review and develop Lab capability and Infrastructure to align with Global Lab strategy
Review and develop CPS India QSE CAPEX plan aligning with Asia & Global QSE strategies
Associates capability development through planning, scheduling of training and regular updates on new policies and changing requirements
Implementation of Governance and Program Management
Implements new test procedure, test equipment’s by proper investigations and validating alternate proposals and recommendations
Review of critical control points and ensuring these are effectively controlled in manufacturing process
Lead a cross functional teams which includes Production, supply chain, procurement, QA,HR, Finance, Admin to implement the system and EOSH requirements (ISO 9001, ISO 14001,ISO 18001,FSSC 22000,ISO/IEC 17025 and KORE). Ensuring all the certifications/audits planned for the year are achieved
Should be well versed with SAP-QM module and Laboratory management systems. Maintain Master data and BOM with 100% accuracy. Ensure usage of active formulation & COSD as per database
Design development of program for protecting the confidential information in the Plant. Accountable for protecting the master formula, formula notes and bill of material as per corporate policies
Act as custodian of safety Heath and Environment management system and implement and maintain all the related policies and systems
Obtaining consents as required by regulatory authorities and ensure compliance to consent conditions as required by regulations
Brainstorm ideas and collaborate with CPS Asia/other CPS plants/certification agencies on implementation of requirements effectively. Share best practices for implementation of SMS/EMS across the system
Responsible for developing protocol for validation new methods, technology and process in manufacturing. Should have knowledge of chemistry, food science and their application to the beverage industry, advanced analytical instruments, statistical process control, method validations, measurement of uncertainty and data interpretation etc
Responsible for ensuring products manufactured and shipped is “fit for use” and meeting company’s and FSSAI requirements. Continuously monitor requirements with FSSAI regulations related to quality and food safety and ensure that plant is in compliance with all requirements. Ensuring compliance of the operation with the requirement of FSSAI, by filing all the returns, license renewal as well as compliance of the ingredients and manufacturing process with regulation
Leading and motivating the team in exhibiting best in class GMP. Brainstorm ideas and collaborate with Corporate/other CPS plants/certification agencies on implementation of Best in class practices
Continue to implement always-audit-ready-culture and practices. Implement standardized CAPA program and internal audit program
Ensure authentic data and on time submission of returns, reports and other required information
Ensure Compliances and drive Continuous Improvement
Conduct review of scientific or other literature in order to maintain and improve QA function knowledge/skills
Ensure ingredients, merchandises and packaging materials are in compliance to the company and local regulatory requirements
Ensure compliance against all the safety , Health and Environment management system and related local regulatory compliances
Review of new laws and regulations, conduct gap analysis and comply with new requirements
Monitor to ensure 100% compliance to existing regulatory requirements
Responsible for communications between Central and State pollution control board, Corporate/Asia, Division, Certification bodies related to systems
Facilitate replication of best practices and adoption of standard through a defined communication programs with outside stakeholders
Lead and implement BBS and Zero Accident Culture in the operation
Monitor trends of accident frequency and severity rates
Develop and implement permanent fix through improvement in documentation, processes and equipment
Promote EMS/SMS Culture through competition, campaign, health programs, factory visit, environment day/safety week celebrations, etc
Others as Risk Management
Pro-actively work with stakeholders to identify and mitigate risk through process definition and various risk reduction methodologies
Manage significant India supply (IMCR) issues, as required, thru Risk Management & Business Continuity Plan
3 direct reports – QA Lab Control Head, Process Control Head & System/Audit Head
Degree in a scientific discipline is required
Postgraduate qualification in Science (Chemistry, Food Science, and Pharmaceutical Science) is preferred. May be substituted with relevant wok experience
Manage QC team to ensure right the first time product
Execution of assigned tasks related to management initiatives
Analyze risk/opportunity of QC improvements
Develop and manage internal auto QC solutions
Foster cooperation with business units including DCVI, LTS, MpOps, TV, Media Distribution to reduce spend on QC through quality planning
Remove redundant QC steps while seeking out automated solutions
Onboard/consolidate Technical specifications/requirements and QC checklists
Optimize workflows and devise and analyze key performance indicators for managed activities (to be reported on in monthly Business Management Meetings – ISO9001)
Prepare data supported reports and business process recommendations to senior management
Perform ongoing root-cause analysis
Make presentations that influence, persuade and educate senior management in worldwide customer groups in order to define, introduce and uphold business process improvements
Drive improvements with vendor partners to uphold quality while driving down costs
Seek opportunities across the Walt Disney Company to further leverage QA practices in order to decrease duplicate efforts and associated costs and discrepancies
3-4 years in management film, audio, and video post production
Previous experience interacting closely with creative marketing groups
Determines through investigation a detailed working knowledge of the business’ operation
Demonstrates a thorough understanding of project management tools and techniques
Establishes deadlines and delegates tasks for a project
Monitors tasks and assignments to ensure accurate and timely completion
Coordinated the work of all resources to achieve maximum productivity
Identifies and shares ideas, innovations and best practices that can benefit others
Acknowledges and builds on the ideas of others
Supports team decisions to people outside of the team
Plays multiple roles on a team as needed
Ensure that all testing is planned, executed and delivered in accordance with industry best practices, Pramerica and Fixed Income Systems standards
Manage an international team
Understand and follow the complete software development life cycle methodology (.ie Waterfall, Agile)
Build and maintain positive relationships with customers and co-workers
Possess excellent oral and written communication skills
Have the ability to manage multiple tasks and projects simultaneously
Possess the ability to associate past experience with current events in order to resolve problems or generate new ideas
Develop and execute test scenarios to ensure the stability and performance of applications
Minimum of 7 years of experience
Define and co-ordinate the overall QA strategy
Understand and follow the complete software development lifecycle methodology (.ie Agile/Waterfall)Manage resources and environments needed to support the testing effort
Ability to analyze complex customer requirements and design and execute appropriate test solutions
Communicate QA testing status on a regular basis to relevant stakeholders
Ensure that all stakeholder queries or issues are followed up and responded to in a timely manner
Ensure that all defects raised during testing are appropriately tracked to closure
Ensure that all QA risks are escalated and mitigated appropriately
Work with the U.S and Ireland teams to ensure QA projects are delivered in line with agreed scope, quality, budget and timelines
Be aware of all production issues and work with the relevant stakeholders to ensure that production issues are analyzed and appropriate action is taken
Provides guidance to the Quality Assurance and Product and Development teams in identifying product and technical requirements. Serves as primary point of contact between the Quality Assurance team and Product and Development teams. -Works with Program management team as well
Collaborates with various departments to ensure timely delivery of all documents required to support testing
Ensures product problems are properly identified and prioritized in the formal defect tracking system and change control processes to determine release-readiness
Coordinates internal and external software testers and facilities. Works with vendors to troubleshoot problems when necessary
Participates in product teams and the software development life cycle process
Consistent exercise of independent judgment and discretion in matters of significance

Consulting Manager Quality Assurance Resume Examples & Samples

Responsible for developing, maintaining, and enhancing QA standards and procedures within the organization
Providing technical leadership, support and training to the QA staff
Assisting the head of Operations in reviewing and evaluating the work of the staff
Working with the development team to define QA timelines and project schedules
Providing detailed documentation around issues encountered and working closely with development staff to determine and document appropriate resolutions
Working with the other members of the quality assurance team to review and improve existing systems/quality processes
Providing comprehensive consulting to business partners and IT management with respect to QA and implementation issues
Strong analytical and problem solving skills with 10+ years proven experience in quality assurance and testing function
Looks at work strategically not task oriented
Applies leadership skills beyond defined role - across the organization
Familiarity and experience with SQL, relational databases, and defect management
Knowledge of, or experience with automated testing tools and financial concepts (equity markets, trading concepts, financial instruments, derivatives, hedge funds) a plus
Manage, train and develop test engineering staff members under the selected candidate's direct supervision
Owner of testing efforts for the delivery of new products into sales, provisioning, service delivery, and billing applications
Create, execute, and manage test strategies, test plans, re-usable test scenarios and champion automation efforts
Direct defect management and triage functions, working cross-functionally to resolve issues and escalating to leadership as necessary
Work within the global delivery model, leading a team of on-shore, near-shore and off-shore resources
Produce and maintain Key Performance Indicators (KPIs) around the testing performed within the team
Implement best-in-class testing processes to transform the organization
Develop and implement process improvement plans in conjunction with our strategic partners
Assist in the availability management of multiple QA environments that are used to test new software and the software deployments for Comcast's customer support application
Prepare presentations and communicate with all levels inside Comcast and with external vendors
Manage purchase request process for contract resources and hardware resources
Lead Agile teams

Audit Manager, Quality Assurance Resume Examples & Samples

Operate independently to assist the QA Director across Risk
Work closely with the QA Director for Risk in fostering a strong QA partnership with the Chief Auditor, Risk, Chief Auditor, Capital Planning and the Audit Directors across the Risk Centre of Excellence (CoE)
A key component of the role is to assist Chief Auditor for Capital Planning with ongoing coverage of key capital planning processes, specifically IA’s assurance over CCAR and DFAST
Provide support to the QA Director for Risk to perform a variety of QA reviews across Risk and Capital Planning
Facilitate pro-active interactions, including communication and clearance with Audit Owners and Chief Auditors in Risk during QA reviews
Conduct regular scorecard reviews, share best practice and common pitfalls with relevant teams within Risk and Capital Planning and support with the provision of focused training as and when needed
Produce effective communication tools, for example briefing notes, newsletters, QA & Methodology updates
Complete reviews of Risk Assessments, Quarterly Plan Refresh papers, and Quarterly Business Monitoring outputs for Risk and Capital Planning
Pro-actively identify development areas, training needs and develop and deliver required training sessions for the IA teams covering Risk and Capital Planning
Candidates should have between 5 – 7 years of diversified experience, ideally including experience in audit or a related field
Must have first-hand audit experience of risk management in a top tier investment bank covering one or more of credit, market, operational risk management, treasury, or trading
Must have had first-hand audit experience of capital planning. Primarily CCAR and DFAST but exposure to ICAAP in an international context would be valuable
Must be proficient in risk and control analysis and audit concepts for a full range of products and specialized areas and will be skilled at analyzing root causes of problems and anticipating ‘horizon’ issues
Ideally the candidate should be qualified in a risk-related discipline e.g. FRM, CISI, PRM, ACT, CFA
Strong presentation, relationship management and partnering skills are essential
This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style
Candidates must have effective persuasion skills, the ability to work effectively at the highest levels of the organization, and will display highly effective networking and influencing skills. This person will be comfortable acting as an agent for positive change with agility and flexibility
The candidate must be a strong, energetic individual with a proven track record in managing high-performance teams
Experience in use Metric Stream is a plus
English language skills essential and any other regional language skills advantageous
Reports to Quality Assurance Director, Risk
Help define, implement, and maintain quality assurance methodologies and processes that all stakeholders can rally behind, and that are in line with the larger Quality Assurance organization
Challenge established Development and Quality Assurance processes and standards and be a champion in driving further efficiencies
Experience with remote and offshore test teams across multiple time zones
Working knowledge of industry leading Quality Assurance tools for Test Case Management (TCM) and Test Automation
Previous experience in the field of education technology
Experience in parenteral biotechnology manufacturing
Experience with gene therapy technologies
Experience with packaging and labelling processes
Experience using TrackWise, LIMS, SAP
Experience with Medical device and other pharmaceutical technologies
Advocates for the role of Quality Assurance and the importance of Product Safety, Quality and Regulatory compliance with colleagues across the business
Collaborates with operations and facilities teams to implement solutions to assure that store practices and store designs meet local health regulations governing retail food establishments
Contributes to development of department mission, strategy, programs, and operating budget
Leads and manages investigations and troubleshooting of product concerns from internal production, retail stores and customers. Implements corrective action as needed
Manages quality assurance, regulatory and food safety project teams in selection and evaluation of suppliers and in commercializing food, beverages, ingredients and supplies at supplier facilities. Works with Operations to ensure effective implementation of new products or new practices
Manages the development, implementation, and monitoring of an integrated program to assure that quality, product safety and regulatory compliance standards are met for food, beverage, ingredients, merchandise and supply items manufactured, distributed and sold by Starbucks
Organizes and directs work activities of technical individual contributors. Develops work plans and cross-functional responsibilities. Establishes key technical performance indicators and measures to ensure progress to agreed-up deliverables and implementation consistent with project timelines. Manages the project information flow and updates cross-functional team, management and senior management
Executing total quality management program for a food manufacturer (7 years)
Interpreting and application of regulatory requirements in food or merchandise (5 years)
Managing technical projects (5 years)
Public environmental health professional with experience in food service establishment inspections, retail food service establishment plan review, retail food establishment pre-operational inspection and code enforcement hearings (5 years)
Ability to articulate and represent business unit/department's needs to relevant groups
Strong verbal and written presentation skills
Ability to articulate and sell quality assurance programs and continuous improvement goals, and to influence indirect resources in achieving results
Knowledge of product regulations, food processing technology, ingredient functionality, microbiology and food safety
Knowledge of quality assurance program methodologies and implementation within manufacturing and retail operating environments

Manager, Quality Assurance Engineering Resume Examples & Samples

Introduce and implement new and improved tools and process to better support execution of assigned projects
Help define, implement, and maintain automation strategies that enable the team to perform more thorough regression testing of existing functionality, earlier in the release cycle
Gather and communicate relevant quality assurance metrics and information, and provide periodic status reports on sprint and release testing efforts
Challenge established Development and Quality Assurance processes and standards and be a champion in driving further efficiency
The following are the key qualifications of a candidate that would meet the QA Manager requirements
Expert understanding of industry standard quality assurance and testing methodologies
Demonstrate passion for the continuous improvement of processes and methodologies used in the development of software solutions
Demonstrated experience building teams and managing multiple projects in parallel
Bachelor of Sciences degree in Computer Science, or equivalent/relevant education
Minimum of 4 years of prior experience as a Quality Assurance Test Engineer
Finance and treasury risks are accurately, consistently and timely assessed for all relevant auditable entities
The audit plan includes adequate coverage of key risks by product, function, region and/or individual country
Finance and treasury related audit work is consistently completed; and
Provide the IA Finance and Treasury CoE teams with appropriate training, testing strategies and guidance
The guardian and communicator of key financial information and controls for Citi, serving a variety of internal and external “clients”
The driver of franchise and legal entity decisions on capital planning, liquidity, budgeting, tax, strategic direction and policy management
A critical business partner to each Global Product, Region and Function, providing the data and analysis to enable Citi's leaders to make sound decisions in support of the business' objectives
The developer of a quality organization through recruiting, mentoring, mobility, performance assessment, training and developmental assignments, setting the standard for leadership
QA partner to the Finance and Treasury Audit Directors and their teams. All scorecard work streams in QA as part of the QA product set and where opportunities allow, support a scorecard round
Support and input to the maintenance and update of the scorecard strategy for IA
Where required complete thematic analysis, best practice papers etc to be prepared for the Chief Auditor Strategy, QA, Methodology and Communications and the C15 QA Director for Global Consumer Banking and Finance
Assisting in the review and improvement of Global Internal Audit methodology and practices through
Candidates should have at least 8 - 10 years of diversified financial management experience including significant experience and exposure to working in and/or auditing large complex Finance and Treasury departments in large financial services institutions
Must have extensive experience of working at top tier complex Financial Institutions/Investment Banking / Capital Markets (products and customers) and must have first-hand experience of Internal Audit
H/She should have a thorough knowledge of operations and control systems as well as an understanding of best-in-class audit methodologies. H/She must be proficient in risk and control analysis and audit concepts for Finance and Treasury. Experience of auditing treasury, liquidity, funding, and regulatory reporting processes is a plus
The Quality Assurance Audit Manager must be self-motivated and capable of working independently with a proven track record of delivering high-quality work
This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style. Must have effective persuasion skills, the ability to work effectively at the highest levels of the organization, and display highly effective networking and influencing skills. This person will be comfortable acting as an agent for positive change with agility and flexibility
This role requires an individual with good leadership skills, strong customer focus and ability to drive quality in a predictable manner. The successful candidate will have a passion and commitment to create on overarching test strategy for the publishing, delivery and installation of complex desktop software and cloud services that cater to a highly specialized market across multiple industries
Develop a comprehensive testing plan that is customer-centric as well as scalable and metrics based
Drive the development of test automation and tools for regression, functional, performance and load testing
Develop and drive a world class testing strategy for our software delivery pipeline
Actively engage with customers, both internal and external, to understand their workflows, issues, hardware and where applicable any IT policies or compliancy requirements to make sure QA testing is representative of customer experience
Actively engage in technical issues from customers and drive them to resolution
Work with teams within the Global Quality Engineering organization to drive future-state vision and efficiencies with respect to test planning and execution, test processes, and reporting in the mobile domain. Review and signoff on mobile test plans and strategy deliverables in conjunction with test architecture
Ensure quality processes are being appropriately leveraged across GQE and be a change agent for improved quality processes for test data management, governance, metrics and more
Lead and develop GQE Cast Members
Support defect management
Research and recommend new tools and technologies for possible use within the team
Budget and cashflow projections and analysis
3-5 years of experience (minimum) in overall test management
Working knowledge of Continuous Integration and Continuous Delivery (CI/CD) solutions and practices (experience with Jenkins is preferred)
Working knowledge of Amazon Web Services (AWS) and other cloud services providers in support of CI/CD solutions and other GQE initiatives
Working knowledge of code management tools such as Git and or other source control tools
Experience with leading mobile automated testing tools, including Selenium, Appium

Fraud Risk Manager, Quality Assurance Resume Examples & Samples

Support and/or lead fraud thematic (e.g. Channel) and portfolio (Product) reviews across the 6 Consumer operating regions, with primary accountability for the Americas
Monthly reporting of Quality Assurance (QA) Observation statuses (globally)
Leading a bi-annual review of the Fraud Quality Assurance Library to modify tests to include new/emerging threats and risks
Oversee compliance to all policies and procedures established at the group level including connected Financial Crimes disciplines
Work with the broader Independent Consumer Fraud Risk organization to ensure that the established oversight program remains effective against the back drop of the developing business environment and emerging threats
Provide written and verbal support via job aides, white paper development and report generation for Quality Assurance Reviews
Work collaboratively with other members of Consumer Fraud Risk leadership team to ensure maximum cohesion across Policy, Strategy/Analytics and Oversight. Assist and establish/maintain proactive fraud prevention mechanisms and fraud detection/investigation processes in the region
8+ years’ experience in a fraud operational or risk experience in Retail/Commercial Banking
Proficiency in consumer banking products including Cards, Small Business Banking, Retail Commercial Banking and Wealth Management
In depth understanding of credit and fraud risk management lifecycle
Knowledge of key fraud prevention technologies, processes and people required to manage fraud across customer lifecycle:- Identity Verification, Application Fraud, Authentication, Session Profiling, Transactional Profiling, Link Analysis and Fraud Case management
Understanding of audit/review methodologies and data collection techniques
Appreciation of Operations Management techniques as applied to the end to end fraud management process
Exceptional written communication skills to support report writing, job aide and guidance documentation
Understanding of Consumer Banking Fraud systems and processes
Deep understanding of Consumer Risk management and Fraud lifecycle management
Thorough understanding of global Fraud practices and industry trends
Undergrad in Finance, Business Administration, Economics or Engineering

Financial Intelligence Unit Manager Quality Assurance Resume Examples & Samples

Establish procedures to design, develop and
Interfacing with internal audit and external examiners
Strong understanding of the
Experience in working on dynamic
Working knowledge of Excel, including data analysis
Develop high quality automation test engineering best practices, test strategy and principles
Transition from mostly manual testing with many releases to a structured release model leveraging CI principles, automation, and robust test data management
Build robust and highly automated release level automated regression focused on ensuring a high quality end to end customer experience
Develop a strategy and plan for robust test data provisioning framework
Coordinate the design, implementation, and maintenance of common and product-specific test data solutions; create repeatable processes for provisioning high quality test data for multiple testing phases and testing teams; manage test data refresh on a regular basis; address test data issues and provide data accuracy and completeness to all testing resources
Remain an active learner in all automation technologies related to application testing
Collaborate to improve application testing processes, tools, and methodology
Direct defect tracking processes; including software defect documentation, defect tracking tool (JIRA, ALM) utilization, ensuring open defects are monitored and escalated as needed based on aging and priority
Cultivate proactive, technically strong service-oriented staff
Identify career growth opportunities for your employees and manage their development
Devise and execute training to develop and elevate the automation skills within the team
Closely monitor industry trends and progress in the automation tool space, develop proof of concepts as needed to validate the potential impact to our test delivery process
Ensure adherence to all Quality Assurance and Software Development Lifecycle processes and standards
Measure success against customer expectations and business defined outcomes
Develop strong relationships with all partners based on mutual respect, accountability, and delivering on customer needs
Be personally accountable for projects being on-time, on-budget, with high quality, and expect the same from others
Participate in and cultivate a diverse and inclusive culture
3-5 years QA technology leadership experience with a focus on Automation and Test Data Management
Strong knowledge of automation framework concepts and automation best practices in order to be able to develop an automated testing strategy using multiple tools
Experience with a variety of test tools and software testing practices, including developing, implementing, maintaining and managing manual/automated testing systems and environments
Experience with testing complex multi-tiered web based systems, ecommerce or mobile and complex data-driven applications
Solid hands-on experience using front-end UI and back-end technologies and frameworks to deliver test automation solutions on back-end, Services and UI layer, supporting a multi-browser, multi-OS and multi-device environment
Hands-on experience with some or all of the following: Selenium WebDriver, TestNG, JUnit, JMeter, SoapUI, Maven, Jenkins, Git, TeamCity or CI/CD tools, SQL, UFT, XML, Python, Ruby, Perl, Cucumber, Gherkin
Demonstrated knowledge of Quality Center, ALM, Jira, Rally or related tools
Experience with testing and automating APIs, including but not limited to REST-based APIs and Services
Experience with Agile, V-Model, and Waterfall methodologies and SDLC
Experience with Continuous Integration/Continuous Delivery (CI/CD)
Strong leader with deep technical and analytical abilities, insightful and logical problem isolation and solving skills, strong collaboration, negotiation and influencing skills
Team leadership experience with excellent oral and written communication skills in a medium-large IT environment
Results driven and goals-oriented
Extensive analytical, problem-solving and decision-making skills
Able to perform in a very focused and methodical manner with good time management skills
Experience managing relationships with internal and external customers, vendors, and outsourced service providers as well as diverse technologies ranging from mainframe, distributed and digital platforms
Proven ability to influence others not within their own management structure
Experience managing teams of 5+ staff strongly preferred
Experience with an Onshore/Off Shore staffing model preferred
Bachelors degree or equivalent relevant experience
Manage and/or support the delivery of advisory services to clients related to business integration and testing
Lead and support business development activities at clients, such as identification, proposal development, and other pursuit activities, while working with the appropriate KPMG resources from other service lines and industries
Guide client development and realization of testing strategy and test cycle planning
Develop and maintain/manage client relationships
Develop test governance processes and manage testing
Ten years of experience in software development, testing, program management and analysis
Knowledge of software quality principles: risk based testing, requirements testing, and management
Experience running large testing organizations, selling, delivering, building teams, and managing a practice
Lead the Grand Haven Quality Process and implementation of the Quality Plan and Total Quality Management (TQM) philosophy
Coordinate quality assurance activities between the Industrial Coatings – Grand Haven operations and Coatings facilities and inter-plant functions. Provides training for the facility to ensure knowledge of Quality Systems
Minimize variation in processes through measurement system variation reduction, standardization of procedures, implementation of statistical techniques, and training. Serve as a leader and resource on these issues. Examples of these would be Cycle Time Reduction and Waste Minimization
Conducts internal quality audits and coordinates external audits, represents Grand Haven in such quality audits, and any other customer interactions which pertain to the Quality Process at Grand Haven
Responsible for assuring compliance to all customer quality system requirements and direct role in meeting customer specifications and responsiveness
Responsible for the proper maintenance of a number of activities related to quality requirements of our customers, quality requirements of the Technical groups, and those required by PPG and Coatings facility guidelines. These include detailed procedure documentation, record retention, raw material sample and record retention, analysis and communication of data, adjustment efficiency, etc., and maintenance and training in PPG computer systems
Represents the Grand Haven Plant in interplant and PPG communications regarding Quality Services policies and projects
Has the authority and responsibility to stop any Grand Haven process or activity that, in the incumbent’s judgment, is not consistent with the quality system goals and requirements
Work directly with Manufacturing to align teams and efforts to support continuous improvement in Color Adjustment and reduction in QC Downtime
Bachelor’s Degree in engineering, chemistry or other science discipline
At least five (5) years of Quality Assurance experience in a leadership or management capacity within manufacturing
Quality Management experience within the coatings industry
Excellent leadership skills with the ability to mentor, coach and effectively develop others
Strong ability to influence cross-functional teams and all levels of employees
Strong oral and written communication skills with the ability to work well with customers and internal employees/customers
Strong ability to problem solve to root-cause and recommend corrective actions
Ability to work independently, be self-driven and to also work collaboratively with teams

Associate Manager Quality Assurance Resume Examples & Samples

This Assoc. Mgr. QA will lead a team that ensures effective implementation and execution of the Kraft Heinz Supplier Quality Management System across an assigned product category. The position provides visible quality leadership ensuring that KFG supplier quality standards are understood and met through on-site assessments. This position also ensures that best practices are replicated across the category. This position requires travel up to 70%
Lead a team that develops and implements an integrated supplier quality management strategy
5-7 years of experience in food or CPG industry is required
1-2 years of leadership/supervisory experience is required
Food safety and regulatory requirements
Supplier expectations in Food Safety, Regulatory and Quality

Manager, Quality Assurance & Compliance Resume Examples & Samples

A minimum of a Bachelor’s degree (or equivalent degree) is required
A minimum of 8 years’ experience in a FDA (or Health Canada) regulated industry is required
Experience and understanding of the following regulations is required: 21 CFR 210, 21 CFR 211, 21 CFR Part 11, 21 CFR 820, and current Good Manufacturing Practices (cGMPs)
Experience in Quality Assurance, Quality Systems, or New Product Development in a regulated environment is required
Experience in technical transfer, process development, analytical chemistry, clinical research, microbiology, product safety, and process validation is preferred
Experience in complaint vigilance and complaint reporting is preferred
ASQ and/or Project Management certifications are a plus
This position may require up to 10% travel as business needs dictate and will be based out of one of the following locations: Skillman, NJ; New Brunswick, NJ; Fort Washington, PA; Los Angeles, CA; Guelph, ON (Canada); Markham, ON (Canada).Quality Assurance

Manager, Quality Assurance & Training Resume Examples & Samples

Responsible for developing, managing, and coordinating all training needs for CCM and research staff including: weekly animal care staff training, weekly American Association for Laboratory Animal Science (AALAS) certification classes, orientation programs, species-specific hands-on training courses, non-human primate orientation, facility training, and any re-training issues that may occur
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in Animal Science; OR appropriate combination of education and experience
Master's degree in Animal Science or related field
Hires, trains, and coaches Quality Analyst team members on call monitoring and evaluation, assuring that they address all relevant issues within the specified standards
Motivates and inspires team members, maintains healthy group dynamics, facilitates problem solving and collaboration, and helps drive appropriate workplace behaviors
Willing to listen and build professional rapport with team members as well as the leadership team
Ensures key service metrics and other goals are met
Manages team productivity, work assignments, schedules, and time off
Provides input on the design of quality monitoring formats and standards
Produces and analyzes reports for trends, patterns, and root causes of issues
Represents Quality Assurance with operations, training, recruiting, facilities and other departments
Makes decisions and has the ability to recognize the impact of decisions on teams, departments, and company
Resolves both simple and complicated problems in the day to day operations of the QA team
Coordinates frequently with Knoahsoft (or third party vendor/provider of interaction monitoring and evaluation application)
Bachelor’s degree or equivalent combination of education, training and experience
Series 7, 63 and either 8 or 9/10 or 24 licenses required
3-5 years of call center experience with at least 2 of those years working specifically in a call center QA function
An additional 3+ years of proven leadership and management skills to include hiring, training, coaching, conflict resolution, performance management, time management
Experience developing a culture of high standards, cohesive teamwork, and customer focus
Experience with managing work flow, processes, and schedules to accomplish goals
Effective oral & written communication skills, excellent interpersonal skills, able to present with credibility and authority. Must be able to effectively communicate with all levels of management including both internal and external partners
Proactive, innovative, able to develop new concepts and to deliver creative solutions
Responsible, reliable, and accountable. Ethical and able to instill a clear sense of purpose in others
Flexible in terms of scheduling and work load
Previous experience with quality metrics reporting
Knowledge of Knoahsoft quality application
Knowledge of MS Office suite, with strong Excel skills
Leads Quality Engineering Team to provide support and technical guidance / direction to the operational and functional areas on site, fostering an environment of proactive and continuous improvement approach to Quality
Supports and aligns with the site commitment to ensure the organisation’s conformance to producing products meets or exceeds customer requirements and the relevant regulatory standards
Fosters a positive employee relations environment by promoting open communication, engagement and development of team members. Promotes a culture of inclusiveness, trust, flexibility and teamwork
Create a highly talented team by sourcing, hiring, and placing individuals in positions that play to their strengths and future potential
Drive an environment of compliance within Stryker by working with all function managers and their support staff to define expected quality standards and the roles/responsibilities in the maintenance of these standards
Participates in ensuring the site(s) maintains continued certification to all regulatory bodies. Plays a lead role in all internal and external audit programmes such as Corporate, notified body & FDA audits
Ensures effective control of product/process deviations for all released product and for the implementation of effective corrective action when non-conformances arise. Assesses product & patient risk
Supports the planning pipeline of quality improvement activities including initiatives to increase product quality, NCR & CAPA resolution, reduce cost, decrease in-efficiencies and improve risk management
Oversight and responsibility to ensure site maintains adherence to Quality KPIs performance indicators, and takes timely action to address adverse trends and deviations. Continuously monitors and partakes in global forums to assess opportunities for improvement
Assist in developing and supports local and global strategies for the Quality Operations function
Technical competence on quality, compliance and governance linked to market and organization
Be able to work well remotely and represent the global team’s purpose and agenda while collaborating and communicating with affiliates to ensure their best interest is well understood by the global team
Capacity to influence without direct authority
Independently able to make appropriate decisions
Flexible when priorities change
Capacity to manage conflicts and problem solving
Languages: Danish or Swedish and English: fluent
Travel: up to 40%
Provide guidance to employees within function or department
Write, revise, and/or review SOPs for approval
Recommends modification to operating policies
Reviews resumes, conducts phone screens, conducts interviews and makes recommendations regarding hiring decisions
Make recommendations regarding promotions
Conduct performance reviews, recommends salary increases, and career planning for all direct reports
Serve as resource for technical/administrative development problems
Reviews and evaluates performance issues with the employee
Staffing responsibilities for a single functional area or department of Catalent with moderate financial responsibilities
Provides guidance to supervisors within function or department
May make formal presentations to small groups
Ability to organize time for multiple tasks (major projects and daily functions)
Schedules and executes work
Function and problem solve independently without supervision
Good communication and organizational skills
Formal presentation skills to co-workers or customers
Usually supplies and seeks information where exceptional tact and courtesy is needed
Ability to bring projects to a timely completion using Catalent systems
Good working knowledge of the subject area
Knowledge of cGMP, GLP, ICH, and USP regulations or guidelines
Supply and seek information where exceptional tact and courtesy is needed
Lead a team of QA specialists and contractors in the areas of continuous improvement, inspection support, training, EET/CAPA tracking, metric reporting, and system design, implementation, and optimization
Lead and provide strategic oversight for Clinical QA improvement core team and voice of the customer initiatives and monitor employee and stakeholder needs to drive continuous improvement efforts
Lead efforts to update and streamline Clinical QA processes and SOPs by reviewing existing workflows and assist in identifying areas for improvement, design flowcharts for identified areas and write/revise SOPs to drive improvement
Lead RACI (Responsible, Accountable, Consulted, and Informed) charting analysis where needed
Manage and provide strategic oversight for the design, implementation, integration, and continuous improvement of key software solutions (TrackWise, LIMS, EBS, and Gilead’s batch disposition, business analytics, and CXO interface tools)
Design, implement, and manage Clinical QA Quality Plan
Design and maintain resource forecasting models for Clinical QA
Manage internal and CXO investigations ensuring quality issues are thoroughly investigated with appropriate root cause analysis and corrective and preventive actions identified
Manage internal audits for Clinical QA ensuring appropriate system improvements are identified and implemented and audit observations are responded to and closed in a timely manner
Coordinate inspection and audit support for Clinical QA inspections and audits
Manage Clinical QA input and Metrics output for Gilead’s Business Analytics System
Maintain systems for organizing, tracking, trending and reporting Deviation, CAPA, batch disposition and review metrics
In depth knowledge and experience with Operational Excellence Principles
Critical and strategic thinking skills
Experience generating key metrics
Manages QA personnel, including organizing and prioritizing daily tasks, performing training, and writing performance reviews
May participate in the writing of annual product reviews and the development of training programs regarding all aspects of producing quality products
Interfaces with contract manufacturers to address and resolve more complex product/process performance issues
Demonstrates keen understanding of international quality systems regulations to adopt best in class systems/processes, and drive continuous improvement initiatives
8+ years of experience in a GMP environment related field and a BS or BA
Provide Quality Assurance oversight to Clinical and Pharmacovigilance functions and demonstrate a customer driven approach to ensure internal customer expectations are met and exceeded
Perform a wide variety of activities to ensure compliance with applicable regulatory requirements associated with Clinical development and Pharmacovigilance programs
Create and author Standard Operating Procedures (SOPs) as needed to support compliance
Conduct external GCP audits and follow up of clinical/pharmacovigilance vendors, CROs, and suppliers
Conduct Investigator site audits and follow up for applicable clinical trials
Conduct internal process audits and follow up for clinical and pharmacovigilance functions
Works directly with operating entities to ensure that inspections and audits are conducted on a continuing basis as specified to enforce requirements and meet specifications
Ensures compliance with current global regulatory standards as well as internal standards, processes and procedures
Interfaces with Pacira’s Clinical and Pharmacovigilance departments to address documentation and compliance issues
Writes and/or implements changes to controlled documents (e.g., SOPs, Specifications, Methods, etc.) as needed
Assist with regulatory inspections and partner audits
Ensure corporate compliance with pharmacovigilance regulations including training and periodic audits
Ensure timely completion of commitments from regulatory agency inspections and partner audits
Ensure timely completion of Corrective and Preventive Actions (CAPAs) as needed
8 to 10 years of relevant Pharmaceutical Industry experience with a minimum of 4 years of GCP Quality Assurance experience
BS/BA degree in scientific discipline from an accredited college or university or equivalent experience
Ability to manage projects and responsibilities independently
Strong knowledge of GCPs and their application
Ability to use Microsoft Word and Excel applications
Ability to work proactively and cooperatively with managers and operational staff to solve quality problems
Good written, oral and interpersonal communication skills
Understanding of Clinical programs
Support Quality Management in the development and infrastructure of quality function to support company’s eventual product commercialization
Perform QA contract manufacturing oversight and/or contract research organizations activities to ensure required quality standards are maintained in GMP, GCP and ICH regulations and guidelines
Collaborate with Manufacturing, Quality Control and Research and Development to continually improve compliance with quality systems, internal SOPs and regulatory requirements and to resolve minor and major deviations
Lead or participate as required in investigation teams to resolve quality issues, as necessary
Lead or participate in cGMP compliance audits of suppliers, contract manufacturers, contract research organizations and contract laboratories
Lead or participate in cGMP compliance audits of quality systems and support functions as required
Lead or support Document Control related processes
Prepare trend reports related to in-process monitoring, deviation reports, investigation reports. Follow up with functional department for timely completion of corrective and preventive actions recommended, as necessary
Serve as the QA representative on project teams
Support the qualification/validation of equipment and computer based systems; support process validation studies and tech transfer as needed
Perform other related duties as assigned from time to time based on company needs

Project Manager / Quality Assurance Manager Resume Examples & Samples

Ensure that projects are planned and executed by Project Managers according to methods, standards and good practice
Perform reviews and readiness of projects to pass milestones defined by control model
Ensure that needed support is provided for project manager and project organization (team and steering committee)
Share and reuse experience and knowledge, ensure continuous improvements for project deliveries
Capture competence development needs from Projects and lessons learnt for organization
Follow-up findings from Project reviews through clear action plans
Broad Process and IT knowledge
Good knowledge of the customer business and needs
Quality Assurance skills and experience
Structured and organized for efficient follow-up
Good knowledge about development and maintenance business
Mentorship skills and mind-set
Motivated by developing networks and proactively managing challenges
Bachelor or Master’s degree
At least 5 years of successful experience in project managing
Strong business mindset and holistic approach
Proficient in English, both written and spoken
Excellent usage of MS Office (Power point, Excel, SharePoint)
Manage a team of up to 30 QA/Integration Engineers in a matrix like organization structure
Influence the implementation and growth of Agile in the QA teams
Implement a production incident/problem feedback tracking system to reduce repeat issues in production
Bachelor of Science/Engineering with experience of 10+ years in Software Testing
Conversant with devising test cases from Software Requirements Specification is a must
Exposure to different testing methodologies is essential
Experience in both white box and black box testing
Experience in using testing tools – specifically Jira
API Testing with Java/C++ using any tools or frameworks
Knowledge of web services and usage of the same
Performance testing and analysis will be an added advantage
Familiarity with test automation tool Selenium
Knowledge of code profiling, memory leak testing, code coverage analysis will be an added plus
Knowledge of the integrated development environment
Ability to trace variables through a module and track changes to its value and currency
Experience in checking out code from version control
Ability to debug code
Conditional statements, loops
File handling
Knowledge of coding best practices such as exception handling, variable initialization, proper loop definition, etc. including tools to help evaluate code
Writing tests for and calculating code coverage metrics
Code complexity metrics
Ability to write stubs and drivers independently, to test each module to breakage."
Strong test management experience
Solid software testing background
Experience in an agile environment
Experience working within Web Technology, APIs and micro-services
Experience of recruiting the right talent
The ability to keep himself/ herself aware on testing industry/ good practices
The ability to manage many threads of work at once
Experience with the latest testing methodologies like: Exploratory Testing, Context Driven Testing, Rapid Software Testing, and Session Based Test Management
Strong experience in writing test strategies and assessing risk, both technical and to schedule
Proven success in both fostering and contributing to a team-oriented environment
Clinical industry or regulated environment experience is a plus
Ensures the performance of required inspection activities and the associated creation of inspection reports stating the conditions of a work area to ensure requirements are met
Makes recommendations for corrective action, including participation in the project’s NCR process
Implements principles of performance evaluation and prediction methods are used to improve project execution
Responsible for maintaining quality standard of products and the procedures and materials that go into work scope
Aligns quality management function with the performance needs of project, including the performance of required project surveillance’s/audits
Manages the delivery of functional quality objectives by providing leadership and direction to team members
Participates in the development of functional strategy and may support development of project-specific processes and procedures

Manager Quality Assurance Engineering Resume Examples & Samples

Develop, manage, and provide leadership for a distributed Quality Assurance program
Provide direction of QA staff members responsible for defining test strategies and executing manual and automated test cases for multiple projects
Review, identify, and mitigate deficiencies in business requirements, technical specifications, and testing documentation to ensure completeness and testability
Track and report on QA testing progress and risks for multiple initiatives & releases
Define and lead relevant cross-departmental sessions focused on increasing project quality, such as test case review sessions, defect reviews, post release sessions, etc
Establish strategy for effective QA test case, automation & defect management
Define requirements for testing environments and collaborate with technology team on implementation procedures to manage testing environments
Collaborate with business and technology team members on increasing quality
Assist with the design, development, execution, and maintenance of automated and manual test scripts for enterprise applications
Participate as a member of an Agile Team
Technical knowledge with UFT and Java based frameworks
Excellent written and verbal communication skills, with the ability to communicate effectively with technical and non-technical staff members
Be comfortable working in a dynamic fast paced environment
Demonstrate a high standard for excellence

Manager Quality Assurance Delivery GT Resume Examples & Samples

Develop and maintain a strategy for Group Technology Cluster Operations Services aligned to IT and Business
Implementation strategies by implementing a customized test Methodology
Standardize the implementation of the test strategy by auditing alignment between the test process and test effort design and enforcing signed-off standards escalating to the senior management decision making level for non-conformance as a result of the audit process
Standardize the implementation of a test process by auditing and enforcing signed-off standards escalating to the senior management decision making level
Manage a team of Test Analysts and Testers to ensure effective daily operations
Align IT and Business requirements as a single point of contact liaising with both stream leads
Align expectations between vendors e.g. Viveo, internal teams e.g. development teams, testing teams and business teams and relevant external parties e.g. government, Reserve Bank liaising with both stream leads
Communicating job expectations
Planning, monitoring and appraising job results
Coaching, counseling and disciplining staff
Initiating, coordinating and enforcing systems, policies and procedures
Approving direct reports time sheets, requests for time off and/or overtime
Performing timely performance evaluations of direct reports
Coordinating and conducting new hire interviews; facilitating hiring decision
Training new hires on departmental processes and responsibilities
Assisting Supervisor of QA in assessing deficiencies in the performance of direct reports and making recommendations for a training program
Benchmarking state-of-the-art practices
Strong documentation and organizational skills
5+ years experience in areas of Global Quality Management, Inspection, Auditing
Working knowledge of GCP and Quality/Regulatory Guidelines and understanding of quality control procedures and acceptance criteria
Must be computer literate and familiar with most common software applications like Word, Excel etc
Understanding of medical and/or clinical trial terminology is desirable
Proven ability in problem solving
4+ years previous supervisory or management experience in a related industry required
Hot / cold/wet environments with loud machinery, fumes and moving vehicles
Good Laboratory Practices
Proficiency in MS Office Suite applications
Work with other teams within the Global Quality Engineering (GQE) organization to drive future-state vision and efficiencies with respect to test planning and execution, test processes, and reporting
Review and signoff on master test plans and strategy deliverables in conjunction with test architecture
Ensure quality assurance processes are being appropriate leveraged at all levels in the organization
Maintain dedicated team of test leads, analysts, and architects
Provide analysis and review of strategic test plans
Support defect triage and management
Budget and cash flow projections and analysis
Working knowledge of functional testing tools including HP ALM, Selenium, JIRA, Appium and HP QuickTest Professional is preferred
Working knowledge of test data management tools and strategies is preferred
Experience in managing embedded studio testing methods and Software Developers in Test (SDET) teams

Snr Manager, Quality Assurance Resume Examples & Samples

Recruit, develop and lead the QA team in areas of expertise and high performance team behaviors
Provide technical expertise and leadership to the QA group with regard Compliance and Quality Systems
Oversee the Batch Release process
Support Technology Transfers through Process Validation to Regulatory Approval
Drive implementation of a science and risk based Quality Culture throughout the facility
Lead the preparation and facilitation of Regulatory Inspections
Oversee activities rAnchorelated to core quality systems including Deviations, Change Controls and CAPA systems
Oversee relevant metrics for each quality system
8+ years experience in a cGMP regulated manufacturing environment, with exhibited knowledge or proficiency in Quality Assurance and Compliance
Understanding and familiarity with FDA & European regulatory requirements, guidelines, and expectations
Manage a team of QAEs / SDETs
8+ years of industry experience, including at least 2 years of hands-on testing and 1 years as a manager
Strong knowledge of Testing tools and Test Automation
7+ years of experience with at least 1 year in a QA Manager role
Bachelor's degree in Computer Science, Computer Engineering or equivalent combination of technical education and experience

Senior Audit Manager, Quality Assurance Resume Examples & Samples

Providing support to the Head of Professional Practices to manage the agreed Quality Assurance programme and delivering Quality Assurance reviews on a timely basis
Supporting the development and implementation of Internal Audit’s methodology and quality assurance strategy by engaging with key internal stakeholders
Driving continuous improvement and championing change

Construction Manager / Quality Assurance Resume Examples & Samples

Work hours: 8:00am – 5:00pm
Immediate start
4 year accredited degree in construction management, architecture, or civil engineering
5 years minimum practical field experience involving vertical construction in a role of either construction administration, Quality Control or Assurance, owner’s representative, project manager, or superintendent. The candidate may substitute an additional five (5) years related experience for a professional degree
The candidate should be assertive, demonstrate leadership, possess the ability to problem solve; be technically competent in aforementioned responsibilities, be fluent in Microsoft Office applications; and understand the construction management process
Individuals should be highly motivated and possess excellent written and oral communication skills

Project Manager Quality Assurance Resume Examples & Samples

This role provides project support through: ownership and management of project documentation, facilitation of project team communications
Sets up the project control book, enters data, tracks issues and changes
Produces status reports
Handles financial and procurement transactions
Supports general contract management through asset a management, audit readiness, financial process support, issues management, measurements reporting, project plan execution and, where applicable, request for service
Works under the direction of the Project Manager to assist in driving project to successful completion
Quality Assurance skills
Provides Quality Assurance to the fielding process
Provides safety and compliance oversight
Interfaces with customer to conduct customer satisfaction surveys
Army Intelligence Surveillance & Reconnaissance Systems operations
Fielding and/or training
Must possess an active SECRET security clearance with the ability to obtain and maintain a TOP SECRET security clearance with Special Compartmented Information access
Must be able to travel to locations CONUS & OCONUS
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to **classified information
Must possess superior oral and written communications skills
Must be an expert in Army C4ISR Systems
Must be an expert in Total Package Fielding (AR 700-142 & DA PAM 700-142)
Experience with Windows Office Products
Understanding of site support operations
Development, implementation, and maintenance of quality systems to assure FDA and ISO compliance
Optimize quality systems to effectively identify, measure, and reduce the cost of quality activities
Identify, support, and manage departmental resources to achieve facility business and quality objectives
Leads all facility audits (FDA, ISO, Corporate, Division, etc.)
Plan, establish and implement an internal audit program
Review and approve all Engineering changes to product, processes, and materials
Promote and support multi-discipline teamwork, i.e., activities that support business objectives and quality system enhancement
Design reporting systems which provide visibility of key quality metrics and provide leadership in establishing, reporting, implementation, trend analysis and corrective action to improve quality metric trends (i.e., rejections, scrap, complaints, etc.)
Plan, establish, and implement a facility environmental compliance program
Plan, establish, and implement quality control plans for products manufactured within the facility
Plan, establish, and implement a supplier assurance program
Responsibility for Facility Process Water System and Environmental compliance
Identify, schedule, plan, and obtain approvals from FDA and other Regulatory agencies
Provide technical engineering leadership to Quality Engineers
Ability to develop leadership characteristics in direct reports
Provide training, development, and supervision of quality assurance personnel
Provide high level Process Control expertise to manufacturing floor
Serve as Management Representative with authority and responsibility for assuring an effective quality system and periodically reporting on performance to management
Bachelors degree in Engineering or related technical field
Advanced data analysis computer skills to include Minitab and SPC systems
Five or more years previous managerial experience
Ten or more years experience in a federally regulated industry to include QA, compliance, and/or Regulatory Affairs
Strong skills in root cause analysis and problem solving
Established proficiency in leadership, communication, and project management skills
Experience with new product development, validation and transfer to manufacturing facilities
Must have excellent verbal, written, and interpersonal skills
Strong working knowledge of GMP and ISO requirements for medical devices, statistical quality tools, SQC, Process Validation, and FMEA
National certification in CQE, CRE, or CQA preferred

Manager, Quality Assurance & Testing Resume Examples & Samples

Estimation and planning, risk assessment, contingency planning, tracking and management of progress, issues, budget, risk and resources
Accountability for project budget and time lines
Proven leadership skills and experience managing delivery of TESTING projects
Deep experience in Quality Assurance and Testing
5+ years experience as test manager, and/or test analyst
Experience with proven project methodology tools
As a new employee you will bring your prior “best in class” experience to TransUnion to help drive our efforts to continuously improve
Lead a dynamic team of Quality Engineers using modern application development technologies
Mentor technical resources to grow their capabilities
Play a key role in determining continuous process improvement, tooling and technology roadmap
Manage customer intake/ requirements; organize teams around the delivery of business value and quality
Participate in the development of TransUnion’s continuous integration, continuous deployment and automated testing strategies
Ensures regulatory compliance with applicable regulations and internal procedures for the manufacturing, service and distribution area
Identifies areas requiring quality improvement and initiatives and follows through on action plans necessary for implementation
Supports Operations Engineering and Manufacturing to resolve technical issues by implementing corrective and preventive actions and reporting on status, as applicable
Provides input on quality metrics for areas assigned as presented for Management Review
Accomplishes results through subordinates
Participates in internal and external audits representing Quality for the areas assigned
Drives continuous improvement efforts, through facilitating, leading, and collaborating with cross functional teams
Responsible for team building, identifying resource gaps, and working in collaboration with personnel to create personal development plans to enhance the capabilities of the department
Develops, manages and executes Quality Plans
Maintains compliance with Human Resource policies
Managerial experience in one or more of the following: quality, engineering, manufacturing operations or technical customer service and support
Direct experience with medical devices, and regulatory environments (i.e. QSRs, ISO9001, ISO13485, etc.) required
Must be able to apply required regulatory principles to the production and process controls sub-systems
Must have knowledge of Quality Engineering discipline, including statistics. ASQ Certified Quality Engineer preferred
Strong working knowledge of DMAIC \Six Sigma problem solving process. Belt certified a big plus
Proven track record of initiating and driving continuous improvements
Teamwork oriented and ability to lead and influence without authority
Maintain quality systems and assure compliance with, including but not limited to, FDA’s quality system regulations (21CFR820), Canadian CMDCAS, and ISO 13485
Lead the Cardiovascular Quality Review Board (QRB). Plan, implement, and manage systems for the tracking and review of complaints, investigations and corrective actions. Prepare Medical Device Reports (MDR) as required
Support regulatory submissions of all new and modified devices for fulfillment of FDA, EU and Canadian premarket obligations. Identify appropriate electrical and mechanical safety standards
Lead internal environmental, health and safety activities at the Morrisville, NC site
Perform internal and vendor compliance audits
BS in Computer or Physical Science. Minimum of 5 years’ experience medical device or pharmaceutical industry; minimum of 2 years as supervisor
Minimum 5 years Quality experience within the medical device industry (ISO 9001, ISO13485); other regulated industries may be considered
Experience coaching/mentoring and developing quality assurance groups/organizations
Demonstrated capability to lead and influence multi-disciplined teams of people to achieve goals
Excellent interpersonal, communication and people management skills
Ability to work on one’s own initiative
Ability to prioritize the workload and effective time management in a fast paced environment
Ability to travel (domestic or international) @10%
Bachelor’s degree in a life sciences / allied health field required
Six (6) – ten (10) years of Quality Assurance experience in a pharmaceutical or biotech company
Experience in development, implementation of Quality Systems is preferred
Strong understanding and practical experience with contractor management
Experience with FDA submissions
Knowledge of global regulatory and cGxP compliance standards
Experience with regulatory inspections
Experience in Quality aspects of preparation efforts for product approval and commercialization
Ability to understand and execute on the company’s mission and values
Strong analytical and decision making skills with attention to detail and quality
Exhibits impeccable confidentiality on sensitive, supporting tasks
Ability to anticipate and solve problems while analyzing complex issues and environments
Ability to communicate and work effectively with all levels of employees in various communication mediums
Possess a high degree of personal responsibility
Ability to adapt and succeed in a milestone-driven, rapidly changing product development and commercialization environment
Ability to prioritize and re-prioritize activities as needed to accomplish unanticipated requests or initiate new projects requiring immediate attention
Exceptional planning, organization, and execution skills
Demonstrates the highest ethical standards and trustworthiness
Strong verbal and written communication and interpersonal skills
Willingness to travel to investigator, vendor, or regulatory agency meetings and audits
Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or spreadsheet formats
Generate contractor change controls in accordance with quality agreement requirements
Perform assessments of raw material changes, process changes, and manufacturing support utility changes with relevance to regulatory filings and quality agreements
Provide notifications of change controls to partners where required
Responsible for bringing out of specification results and deviations to closure and the timely implementation of corrective actions
Provide support for clinical product stability studies
Prepare and revise chemistry, manufacturing and controls sections and summary sections of IMPD/IND/CTD, supplements, amendments and other submissions as needed
Drafting Quality Agreements and ensuring adherence to agreement requirements
Analytical Support
Contract Manufacturing Organization QA Liaison
Clinical Operations Support
Assist with maintaining file organization within the QA Dept
Minimum BS Degree preferably in life sciences, or equivalent work experience. Advanced degrees can reduce experience requirements for advance levels
Minimum of 8 years experience in the pharmaceutical, device, diagnostic or medical field and appropriate education
Attention to detail with an ability to detect and correct errors/inconsistencies in various types of documents
Thorough understanding of GMPs and familiarity of GLPs and GCPs is essential
Good writing and verbal communication skills
Ability to multitask and work within a fast-paced dynamic team environment

Manager, Quality Assurance Raw Materials Resume Examples & Samples

Change controls
Organizes QA resource assigned to functional area to meet goals and timings; coordinates prioritization of activities with area management
Ability to interpret and communicate information at all levels of organization
Excellent written and oral comminucation skills
Ability to organize and maintain data
BS in life sciences discipline or related field (chemistry, biology, or pharmacy preferred) with experience in a pharmaceutical/biologics manufacturing environment desired. Minimum 7 years experience in pharmaceutical industry; biologics experience preferred. Minimum 2 years experience in supervisory position
Leading and managing a team and responsible for
Managing and mentoring a team
Excellent written, oral, and interpersonal communication skills with ability to effectively interact with a broad spectrum of audiences
Excellent time and project management skills with the ability to manage many diverse issues simultaneously
Skilled in peer relationships, drive for results, dealing with ambiguity, learning on the fly, and individual courage
Ability to arrange schedules and own activities to accomplish objectives and timelines
Effectively organize and manage work responsibilities under general guidance
BA/BS degree and a minimum of 7 years of industry/relevant experience required

Manager, Quality Assurance MD Resume Examples & Samples

Lead the Quality Assurance (QA) efforts and team to ensure we deliver the highest quality solutions
Assess and ensure quality of design, development, and delivery across the product development cycle for our software solutions
Work closely with Engineering and Product Management to understand user needs and to develop and adhere to QA processes and guidelines
Build and manage the software, process, and product QA staff
Coordinate with the QA staff embedded in the development teams
Maintain quality systems and assure compliance with, including but not limited to, FDA’s quality system regulations (21CFR820), Canadian CMDCAS, and 93/42/EEC
Investigate and implement continuous quality improvementtools and techniques to ensure quality system performance is always challenged
Working knowledge of the principles of manufacturing management
Working knowledge of basic elements of Good Manufacturing Practices in a manufacturing environment
HACCP, Statistical Process Control
Good Laboratory Practices, Good Manufacturing Practices
Lead the Medical Informatics Quality Assurance (QA) efforts to ensure we deliver the highest quality solutions
Bachelors Degree and 5+ years experience as a QA or RA professionalwithin a regulated industry
2+ years managerial experience
Proven ability to apply regulatory knowledge to solve real world problems in an effective and efficient manner
Strong understanding of FDA and EU medical device and privacy regulations
Independent self starter, capable of setting, maintaining and achieving goals within a fast paced environment
Manages a wide variety of compliance oversight activities expanding several quality subsystems to ensure the safety, efficacy and purity of the products manufactured by Biogen
Plans, implements and directs core functions of direct reports as they relate to Quality Engineering functions
Proactive identification and resolution of both technical and compliance issues/gaps; Quality system evaluation and improvement. Develops and implements aspects of various Quality Systems/System Improvements
Analysis of departmental and site metrics for compliance. Tracks and trends key performance indicators and evaluates site performance against these KPIs
Participates effectively in a leadership or membership role for both corporate, global and site cross-functional teams as a representative of Quality Assurance. Ensures optimum team dynamics and results
Provides mentorship and training within and across functions
This role is viewed as expert within a particular aspect of a given Quality system. Maintain knowledge of relevant FDA/EMA regulations and compliance
Understanding and application of and ability to interpret and apply cGMP’s, relevant laws, guidance’s, and directives to bio/pharmaceutical situations
Advanced leadership abilities with respect to operations and personnel management
This role requires the ability to develop advanced concepts, techniques, and standards, as well as development of new applications based on professional principles and theories
Excellent oral and written communication skills, excellent organizational skills with the ability to multi-task and coordinate multiple activities in parallel
Advanced knowledge of quality systems particularly lot dispositioning, document lifecycle management, change control and exception management
Must be able to process large volumes of information, make decisions under pressure, and provide leadership in difficult situations
Ability to manage and prioritize multiple and varied tasks efficiently and accurately
Leads and manages investigations and troubleshooting of product concerns from retail stores and customers. Implements corrective action as needed
Manages quality assurance, regulatory and food safety project teams in selection and evaluation of suppliers and in commercializing food, beverages, ingredients and supplies at supplier facilities. Works with Operations to ensure effective implementation of new products or new practices in stores
Organizes and directs work activites of technical individual contributors. Develops work plans and cross-functional responsibilities. Establishes key technical performance indicators and measures to ensure progress to agreed-up deliverables and implementation consistent with project timelines. Manages the project information flow and updates cross-functional team, management and senior management
Review multi-product Batch Production Records
Perform manufacturing line clearance
Maintain material lot files, databases and spreadsheets
Review deviations, investigations and corrective actions to ensure compliance and completion within a specific time frame
Review analytical data packages in support of raw materials, starting materials, intermediates and API release
Author, revise, review and implement Standard Operating Procedures
Assist with/Perform internal/external audits
Assist with Material Transfers
Collaborate with other functional groups and accept other duties and responsibilities as needed
Demonstrated in-depth understanding of cGMP manufacturing for biopharmaceutical products
Experience in supporting all phases of API development, ideally spanning early development to registration
Demonstrated success working effectively outside defined scope of responsibility, when required
Have a bias for action and display a sense of urgency
Possess strong organizational and interpersonal skills while maintaining high quality and efficiency standards
Establish a good working relationship with clients and support the delivery of intermediates/API in a timely fashion
Exhibit excellent written communication skills with the ability to write SOP’s concisely and accurately
Must be skilled in using multiple computer programs (MS Office Suite, MS Project, MS Visio and Adobe Acrobat)
Lead and manage a QA Team to successfully deliver the project to the required quality standards
Establish the Project Management System
Develop, implement and monitor the Project Quality Plan
Communication of the quality plan and its objectives to staff, consultants and contractors
Support all project process owners in the development and implementation of their plans and procedures and the monitoring of their performance on all quality matters
Develop and implement audit schedules and plans, including unannounced visits
Carry out and/or lead internal and external audits
Develop statistical reports on Quality Performance
Identify and communicate lessons learned
Coordinate and manage any 3rd Party Audits as required
Minimum of 15 years of experience working in an environment where multi-projects, e.g. 20+ are underway in parallel, i.e. Portfolio of engineering
Experienced in the certification process, and implementation and compliance to ISO 9001, ISO 14001 and OHSAS 18001
Minimum of 5+ years in a management role
Undergraduate Degree
Relevant QA Qualification
Excellent report writing and communication skills
Preferably previous experience working in the Middle East for global engineering company with contract(s) with National Oil Companies (NOC)
Previous work with Saudi Aramco
Accepts responsibility
Manage Change
Planning & Organizing
Business Process Thinking

Manager Quality Assurance IT Human Capital Management & Workforce Management Resume Examples & Samples

Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and
Teamwork to achieve business results
Works with business and information technology leaders to properly set priorities, to manage incidents and escalations, and to predict and resolve problems that may occur
Initiates corrective actions and preventative measures
Negotiates business commitments and resource requirements. Works with business and technology leadership to evaluate performance of software quality assurance and ensure
Knowledge of and satisfaction of support and services delivery
Functions as a consultant regarding software quality assurance products and services provided by suppliers and vendors. Selects, negotiates, and manages software products and services, as well as professional contract resources in order to meet demands
Promotes advancements in technology capabilities through strategic planning initiatives. Develops technology plans and roadmaps for specific technical and functional areas, including resource utilization, capacity, budgets and capabilities. Manages the allocation of resources to both development projects and sustainment services
Prepares, communicates and educates client groups and teams on changes in policies and practices within the organization
Leads team in implementation of test environment and test data management, test and quality assurance processes and standards, release management and deployment standards
Oversees testing related concerns in all phases of software development and sustainment projects, including pre- initiation, initiation, definition, specification, development and testing
Experience in software development and quality assurance testing (9 years)
Experience instituting quality assurance, release management and test process, practices, methods and tools including test automation and performance test capabilities (9
Managing teams of Software Quality Assurance professionals including test analysts and test engineers both onsite and offshore (9 years)
Financial & budget management, sourcing and procurement, vendor and contract management (9 years)
Bachelor's degree with coursework in Computer Science, Information Systems, Informatics, or related field or degree equivalent; and/or work experience in Software
Development Quality Assurance (9 years)
Exceptional oral and written communication skills with the ability to communicate clearly and concisely at various organizational levels
Ability to create and deliver results in a highly collaborative environment
Team player who exhibits effective interpersonal skills with a collaborative style
Knowledge of testing methodologies and software development lifecycle concepts
Strong technical skills including an understanding of automated test script execution and related tools
Ability to work with one or more programming languages used for test script development

Configuration Manager / Quality Assurance Resume Examples & Samples

Will work with the technical team to define the required documents and assist with the government required formats
Manage the CM of all required documents IAW with company policies
Act as the QA Manager for all assigned programs IAW ISO 9001 and company policies
Experienced in building technical documents from scratch with input from VIBES technical team members
Proficient in editing and formatting existing documents to meet standard government requirements and formatting
Proficient with Microsoft office suite of tools
Bachelor's degree from an accredited college/university plus 8 years’ overall experience or equivalent years of experience
Minimum 5 years’ relevant experience working with technical documentation writing or editing
Strong working knowledge of the systems engineering process and the system engineering lifecycle
Previous work within the intelligence systems in a DoD environment is a plus
Review and approve deviations, CAPAs, Change Controls procedures
Review documents and processes to ensure compliance
Training and coaching others
Interpret complex, explicit documents to ensure quality standards and compliance
Following accurate oral & written procedures in performing QA tasks
Bachelor of Science in Engineering or Life Sciences with 7 years of experience in a science related field
Manages QA activities, including organizing and prioritizing daily tasks, related to new product launches, technology transfers and validation for commercial drug product (solid dosage, steriles), packaging and labeling
Serve as project lead within the QA function
Determines corrective actions based on investigative findings and in consideration of the long-term impact of decisions
Works on problems that are moderately complex in nature where analysis of situations involved in-depth and detailed evaluation of various factors
Provide batch record review and final disposition for batches manufactured to support validation activities
Interface extensively with internal stakeholders and contract manufacturers to address and resolve complex product and process issues
Participates in developing Standard Operating Procedures to ensure quality
Requires a thorough understanding of the relationship between quality, technical, regulatory and business functions in the pharmaceutical industry
Previous CMC development experience is helpful. Must be able to work independently to resolve complex issues and negotiate best solutions with some direct supervision
Exercises judgment within defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results

Laboratory Manager, Quality Assurance Resume Examples & Samples

Management and Leadership of the laboratory in a complex manufacturing environment
Managing laboratory resources to ensure the appropriate level of support and prioritization for manufacturing activities and timely delivery of products to customers
Ensuring all laboratory activities are conducted in accordance with all applicable government quality regulations, safety requirements, and J&J policies
Ensuring the appropriate oversight and guidance for laboratory investigations including reviewing investigations to ensure that reports are consistent, complete and in alignment with applicable standards and procedures with appropriate content and references
Ensuring that all laboratory personnel are appropriately trained and records maintained
Ensuring that laboratory equipment and systems are maintained in accordance with procedures and standards
Oversight of Instrument Lifecycle, Laboratory Software Lifecycle systems, Laboratory Quality Systems including Laboratory Change Management activities
Review and approve Quality Records (e.g. non-conformances, CAPA) related to laboratory events
Provide support to internal and external audits. Reviewing and approving technical protocols and reports to support validation/verification and qualification activities
Oversight of interactions with Contract Laboratories to ensure effective communication and project management. Additionally, working with internal business partners to develop Quality Agreements and work plans with Contract Laboratories
Monitoring laboratory metric trends on a regular basis and ensuring that appropriate investigation, corrective actions and/or escalation is conducted as required for recurring trends involving products, methodologies, instrumentation and scientists
Leading/sponsoring the implementation of improvement initiatives to address recurring laboratory issues
Assessing new technology and laboratory automation in collaboration with colleagues throughout Johnson & Johnson to increase laboratory efficiency, reduce testing time, reduce data variability, minimize chemical consumption and reduce waste
Maintaining up to date knowledge of the company’s products and manufacturing processes as wells as industry and regulatory trends related to relevant laboratory testing
Communicating and elevating critical business related issues as well as opportunities to senior management
Planning, promoting and organizing required training activities related to different laboratory testing areas
Establishing and maintaining an annual operational budget
Monitoring departmental activities to ensure that laboratory personnel follow all company guidelines related to Health, Safety and Environmental practices
Serving as a departmental representative, as needed
A minimum of a Bachelor’s Degree in Chemistry or related science (such as Materials Science or Pharma Science)
A minimum of 7 years’ laboratory experience in a GMP Laboratory environment
Experience with the following lab instruments: Lab Instruments: HPLC, UPLC, GC, UV-vis, FTIR, AA, ICP, XRF, Instron, and wet chemical techniques (Karl Fischer, titrations, etc)
The ability to develop strategies that deliver successful results to the business
Ability to interact with key internal and external stakeholders
Prior experience in a supervisory or people management capacity
Good interpersonal, organizational and communication skills
Ability to perform in a leadership role and to effectively manage people
Develops and communicates the vision for ensuring high quality delivery of product solutions in alignment with the product portfolio roadmap
Collaborate with product owners and other technologists to ensure quality assurance is integrated into all aspects of a project and/or product
Creates test strategies and plans including scheduling, risk mitigation strategies and resource leveling to support the needs of the Product team
Defines test case writing procedures and standards. Reviews test cases to ensure clarity, accuracy, and efficacy. Responsible for ensuring Quality Assurance best practices are met
Drives the implementation of automated software solutions to increase the speed and efficiency of QA. Will play a key role in the development of the automated tests
Provide QA leadership by quickly identifying complex problems and choosing appropriate test solutions. Involved with test case preparation
Define and implement processes and procedures for functional, load, performance and stress tests
Development and communication of key metrics
Champion QA initiatives to improve the efficiency and effectiveness of the QA team and contribute improvements to the complete software release cycle
Ensures the QA team adapts to changing technologies and development approaches, including training, as necessary
Lead the QA team in establishing processes that support Agile development frameworks such as Scrum
Experience in building a quality assurance team of 3+ people, providing both leadership and tactical execution
Core understanding of Agile development processes
Experienced with effective automated testing approaches and various implementation techniques
Proven experience in creating and executing detailed test cases and test plans
Knows how to organize people and activities. Understands how to separate and combine tasks into efficient work flow. Knows what to measure and how to measure it
Demonstrated understanding of metric reports and how they are used
Manage a team with diverse backgrounds
Strong problem solving skills. Looks beyond the obvious and doesn't stop at the first answers, uses rigorous logic and methods to solve difficult problems with effective solutions, and probes all appropriate sources for potential answers
Highly collaborative and a team player
NoSQL experience
Bachelor's degree or higher in Computer Science, Math, or related field
3+ years of clearly demonstrated experience as a QA Lead and/or Manager, providing both leadership and tactical execution

SMB Program Manager, Quality Assurance Resume Examples & Samples

Ensure that the organization’s Quality Management System conforms to customer, internal, CPOC/ISO and regulatory requirements
Determining, negotiating and agreeing on in-house quality procedures, standards and specification
Ensure evaluation of, and reporting on, vendor quality systems
Report to stakeholders on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement
Oversee inspection (examination) of incoming cases, ensuring that they meet requirements
Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s output
Work with internal teams, contractors, and outsourcing partners to develop improvement and sustenance strategies
Validates quality processes by establishing product specifications and quality attributes, measuring production, documenting evidence, determining operational and performance qualification, writing and updating quality assurance procedures
Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, attribution, corrective actions, and re-validations
Responsible for accuracy and timely inspection/calibration of monitoring and measuring devices
Planning and executing on improvement project with cross functional and global teams to drive uniformity and high service standards
5+ years of relevant experience in a dynamic Sales or Customer Service organization, in a similar role
BA/BS degree from a top-university. MBA/Diploma in management is preferred
Ability to establish shared goals and drive alignment across multiple stakeholders
Experience leading cross-functional projects in a dynamic environment with multiple dependencies and constraints
Good numerical skills and an understanding of basic statistics
Understanding of requirements to develop QA processes from scratch, through to implementation and post-training assessment
Experience in driving quality improvement projects industry standards in a must
Native proficiency in one of these Asian languages - Japanese, Korean or Bahasa Indonesia, is an added advantage
Six sigma certification is preferable
Provide operational support to manufacturing operations at CMO sites including formulation, fill/finish, assembly, packaging and labeling activities
Primary interface with External Manufacturing Project Managers for all quality related issues at CMOs
Resolving problems, identifying trends and determining system improvements
Ensuring compliance with internal procedures and regulatory expectations by proactively working with quality organizations at CMOs
Preparing and completing action plans; implementing productivity, quality, and customer-service standards
Implementing change when necessary within the guidelines of GMP manufacturing operations
Requires BS/BA in a scientific discipline with 5+ years of related experience in a cGMP environment, preferably in a project management capacity for pharmaceutical or biotechnology industries. QA/QC experience preferred

Team Manager Quality Assurance Client Onboarding Resume Examples & Samples

Embracement, implementation and operational management of the strategy of Client Onboarding (COB) including Know Your Customer (KYC/CDD) and Client Data Management based on input from internal and external stakeholders
Direct responsibility for the operational performance of your team in the Netherlands. (+/- 12 FTE QA experts fg 9-10)
Set up and coaching of your team to establish the right mix of people and required level of professionalism and motivation within the team
Building a strong team and coaches them to turn in an exceptional performance
Monitoring operational output (both on qualitative and quantitative standards) of your team
Actively developing and maintaining an internal network (e.g. Regions, Markets, Compliance, Legal)
As Team Manager Client Onboarding you work in a high demanding, dynamic and international environment
Partnership
Deliver results
Planning, establishing, directing and coordinating the local quality assurance procedures required to maintain an ISO 9001 quality management system to meet corporate quality policies
Assist in development of short and long term quality goals and objectives of the Medium Voltage business unit as a member of the business leadership team
Develop strategies to move the quality improvement from reactive to pro-active prediction model. Improve processes via influencing cross functional teams to reach quality improvement goals
Managing the Customer Quality organization on matters related to customer satisfaction and overall product quality
Develop Reliability programs that improve the design and performance of Rockwell Automation, Allen-Bradley products and services. Activities to begin with new product design and continue reliability growth through the life of the product
Bachelor's Degree in Electrical, Mechanical, Manufacturing or Industrial Engineering. Equivalent experience of at least 10 years in the low/medium voltage industry will be considered
Strong background in the quality disciplines, including statistics
8 or more years in quality engineering, engineering or manufacturing
Knowledge on Low Voltage (LV) and Medium Voltage (MV) distribution system, LV/MV Drive products, and solutions
8 or more year additional experience in manufacturing engineering, field commissioning engineering, application engineering, configuration and quotation engineering and/or product design and development in LV/MV power distribution systems is an asset
Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas for this job opening
Any offer of employment is conditional upon the successful completion of a background investigation and drug screen
Apply risk management tools and techniques
Ensure Compliance with global directives, standards and guidance documents
Participate in efforts to implement ongoing process management mechanisms (process mapping, documentation, metrics, monitoring systems and process control techniques)
Participate on peer teams to meet desired project outcomes
· Build strong and positive cross functional working relationships by working to include them in the improvement activities/training, making sure their needs and requirements are carefully considered
May participate on the floor inspection readiness
Staying up-to-date on training of all procedures
Adhering to Sanofi Pasteur Biologics safety procedures and guidelines

Program Manager Quality Assurance Resume Examples & Samples

Oversees tactical planning and day-to-day management of one or more programs in the ST portfolio
Collaborates with ST and business leadership on annual strategic planning for the CRM and BI programs
Develops a deep understanding of projects within the CRM and BI programs and the broader ST portfolio; manages assigned projects with a clear understanding of business and ST context, and develops a deep understanding of cross-program portfolio synergies and dependencies as they apply to QA
Drives complex, cross-functional enterprise projects, leading multiple efforts within a specific program simultaneously, with complexity as a limiting factor
Leads high performing, cross-functional, often globally distributed QA teams
Works independently, without the need for day-to-day guidance
Serves as program manager for highly complex QA initiatives within the program spanning multiple platforms
Manages QA project execution from analysis/design through build, test, and deployment
When leading an Agile projects, partners closely with the scrum master and product owner on all activities
Ensures that QA program and project status reports and quarterly updates are relevant, transparent, and add value
Partners with relevant QA leadership, ST, and business hiring managers to ensure that projects have the appropriate QA skillsets and the resources required for delivery
Minimum of three years’ experience as a senior project manager or QA project lead in IT or a software development setting; must have at least five years overall experience working in IT or a software development setting
Experience using Agile methods and working on complex, integrated platforms required
Experience managing QA projects spanning enterprise wide initiatives leading test efforts of various sizes and
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful
Promote and instill a safety first culture in the Laboratory as well as support the Honeywell Structured Safety Program across the entire site
Conduct daily laboratory safety assessments
Lead the laboratory by coordinating and optimizing resources (technology, people, and equipment)
Responsible for the learning, the development, and the performance management in Honeywell Product Development (HPD) of direct reports (12 Lab Analysts & 2 Chemists)
Drive continuous improvement in the Shreveport Laboratory including the integration of the Honeywell Operating System (HOS), Lead the Built in Quality Element, lead compliance with the ISO 9001 Standard and RC14001
Maintaining the policy and procedural manuals for the laboratory
Assure that all laboratory quality problems are satisfactorily resolved through root cause analysis
Establish and align performance goals and improvement objectives for the Shreveport Laboratory with the Site goals & objectives
Preparing reports, records, and other required documents and paperwork
Coordinate capital planning for the Laboratory and serve as a focal point for the procurement of analytical equipment
Primary liaison between the Laboratory and Operations in the event of quality issues and / or additional resource requirements. Facilitate an effective investigation and root cause analysis with the collaboration of the operations teams
Respond to laboratory "off hour" emergency notifications providing guidance and direction 24/7 either directly or through designee
Lead the daily Laboratory Tier Meeting, attend the daily Operations Tier 3 Meeting, and attend the daily Leadership Tier 4 Meeting
Represent the Laboratory on the site's management teams including the Leadership Team, the HOS Steering Team, the Health, Safety & Environment (HS&E) Council, and the Quality Improvement Council
Develop and adhere to the annual budget for the Laboratory and monitoring department spending
Bachelor's degree in Chemistry, Chemical Engineering, Biology, or a related discipline
Minimum 10 years of experience in an industrial quality control laboratory or commercial analytical laboratory setting
Minimum 3 years supervisory experience
Minimum 5 years of experience in a GxP regulated environment
Leading projects and teams with measurable deliverable outcomes
Experience in representing the QA Department at upper level management meetings and/or outside of the organization
Making QA decisions independently
Experience in representing department in audits and inspections
Managing team related projects
Experience in monitoring the overall effectiveness of the in place quality systems and gap analysis
Expert knowledge of GxP
Must possess strong communicating skills with the ability to communicate effectively up and down, at all levels of the organization
Demonstrates comprehensive decision making skill by taking independent and timely decisions; communicates, influences and escalates issues, and serves as final authority, as appropriate
Strong partnering and negotiating with multiple internal, and frequently also external stakeholders
In conjunction with the Director, be a leader with a clear understanding of regulatory expectations
Ability to hire, develop and retain top talent for the QA department
Capability of leading multiple projects within multidisciplinary environments at the same time
Bachelor’s degree in Chemistry, Biology, or Biochemical Engineering with 9+ years exp. OR
Master’s degree in Chemistry, Biology, or Biochemical Engineering with 7+ years exp. OR
Doctoral degree in Chemistry, Biology, or Biochemical Engineering with 4+ years exp
Minimum of 4 years experience in Quality Assurance role in quality assurance and/or validation
Minimum of 2 years of management, project management or leadership experience
Experience with collaborative cross-site projects
Strong understanding of medical device QSR (FDA 21 CFR part 820), ISO 13485 and ISO 9001 regulations for diagnostics and life science industry
Good understanding of risk management, FMEA, validation, and design controls
Good understanding of validation best practices and regulatory requirements
Strong problem solving and conflict resolution skills
Extensive knowledge of US and European Drug Product GMP requirements and associated guidelines
Experience in participating in pharmaceutical technology transfer teams
Experience in the qualification of facilities, utilities, equipment and processes
Ability to increase others knowledge of US end European GMP regulations and guidance
Has a thorough understanding of the technology, processes, people and equipment of the plant site
Has a thorough understanding of the regulatory process from GLP through commercial manufacturing
Requires a Bachelor’s degree in a scientific discipline or equivalent
Minimum of 8 years’ experience in a Quality Assurance role in the pharmaceutical industry, preferably with parenteral dosage forms
Evaluate adequacy of quality assurance standards
Document internal audits and other quality assurance activities
Minimum 9 years of industry experience in Quality Assurance
Skills typically required for this job are typically acquired through the completion of an undergraduate degree
KBR experience preferred
Work closely with product managers, development teams and data services to develop appropriate test plans, cases and steps from user stories and acceptance criteria
Conduct manual and automated testing of application suite
Drive resolution of bugs and issues to ensure timelines are kept in a dynamic and fast paced environment
Manage a small dedicated team as well as lead others without direct authority
Provide continuous improvement in the quality management process
Research and provide proof of concept for new tools and methodologies
Work independently in the absence of supervision
Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
High attention to detail and strong follow-up and resolution skills
Experience in automated testing technologies
Experience in web, mobile and device testing
Experience working with AWS, Rackspace or Azure
Meetings or Pharma Industry experience a plus
Manage a Quality Assurance team of 6 or more individual contributors
Manage the Quality function of the overall LoanServ product
Strong process and project management skills, allowing focus and successful multi-tasking in a dynamic environment on multiple testing projects. (demonstrated abilities)
Utilize leadership skills within the team while setting high expectations for quality results, and provide the vision for the next level of quality initiatives
Promote business and technical education to train across products
8+ years of software industry experience
5+ years of hands-on testing experience and 3+ years as a QA team lead or manager (preferred)
Experience managing or working with remote teams
Ability to document and track defects, as well as produce detailed reports and quality metrics
Experience creating and implementing quality strategies and plans
Experience dealing with 3rd party integration partner testing

Manager, Quality Assurance Validation Resume Examples & Samples

Manages the Validation department daily work activities including: workload, general guidance to direct reports and across functional groups, and serves as resource for technical / administrative problems
Hires, trains, motivates, leads, develops and evaluates staff. Takes corrective action as necessary on a timely basis and in accordance with company policy. Ensures compliance with current federal, state and local regulations. Consults with Human Resources Department as appropriate
Informs personnel of communications, decisions, policies and all matters that affect their performance, attitudes and results
Leads the commissioning and qualification of new equipment, instruments, including major capital projects and computer systems
Maintains and enhances validation programs for existing equipment, utility commissioning and qualification, and computer systems
Assists in the development of a process validation program including assessments of Critical Quality Attributes and Critical Process Parameters
Drafts, reviews, executes and approves protocols and reports related to equipment, facility, method, computer, and process validation. This includes deviation reporting during execution
Acts as Validation contact and primary Subject Matter Expert (SME) for Validation and Quality Risk Management
Ensures the site Validation Master Plan remains current and aligned with corporate policies and industry standards/expectations
Collaborates significantly with cross functional groups, including Quality, Manufacturing, Process Development, Facilities, and Regulatory Affairs
Thorough knowledge of cGMP regulations related to validation including ISPE and ASTM standards
Experience with 21 CFR Part 11 Compliance is preferred
Experience in process validation is preferred
Proven track record in validation and qualification of complex equipment / systems
Ability to lead and partner successfully with staff and chain of command
High customer service orientation
Action Planning
Knowledge of call center business
Call center experience
Manage the day to day operation of the Manufacturing Quality Control laboratories ensuring
Hire, train, and supervise all quality control associates assigned to the manufacturing facilities
Stay up to date on all existing and new regulatory requirements to ensure Weis Markets, Inc. is in compliance
Develop a thorough understanding of the Appendix N program and applicable FDA 2400 series forms and maintain as changes occur
Act as a project manager/lead in the implementation of new regulations
Manage the Weis Markets product complaint program to ensure complaints are properly investigated and our customers are satisfied
Act as the direct point of contact with suppliers and category managers with product complaint investigations
Communicate and update policies, procedures, and programs as dictated by the FDA, USDA, and various health departments’ regulations
Monitor and assess the effectiveness of current quality control programs, revise and update
Monitor and maintain the HACCP and SQF programs as applicable to each manufacturing facility
Ensure Weis Markets is in compliance as it relates to proper labeling on products manufactured at Weis Markets, Inc. manufacturing facilities
Develop measurable goals and objectives for staff and properly evaluate
Develop and Maintain relationships with State and Federal Agency Inspectors
 10 years of related IT job experience
 5 years of management experience
 Bachelors degree in Information Systems, Computer Science, a related field, or related job experience
 Working knowledge or experience in automated and performance testing tools and strategies
 Ability to effectively collaborate and communicate with internal and external stakeholders, including
Senior Leadership
 Demonstrated ability to define problems, collect data, establishes facts, and draw valid conclusions
 Demonstrated ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
 Excellent written and verbal communication skills
 Ability to write business correspondence and reports, systems documentation, and procedure manuals
Manages and supports the process of complaint investigation, identifying root cause and corrective action with vendors
Manages specification program, maintaining current supplier information, creating and maintaining food and packaging specifications
Monitors audit plans to ensure supplier/product compliance to specification and Good Manufacturing Practice
Provides technical expertise and support to new product development, on projects designed to ensure food safety, improve food quality, optimize products
Examines, reviews and investigates complaint data to reduce compliance issues and to facilitate continuous improvement
Manages suppliers to ensure that quality and food safety initiatives are met on a continuous basis
Supports approval of new and/or alternate suppliers of food products with respect to food safety, quality attributes and product consistency
3-5 years of work related experience in food industry, food manufacturing experience desired
B.S. in Food Science or related science field
Strong experience in a variety of food manufacturing categories
Demonstrated problem-solver
HACCP certification, knowledge of Global Food Safety Certification standards
Ability to travel as much as 20% of the time
Ability to work effectively with associates throughout the organization
Efficient, self-starter with a positive attitude
Proficient in Microsoft Office including Word, Excel and PowerPoint, and Oracle
Responsible in full for adherence with the quality agreement provisions
Responsible to ensure all deviations are appropriately investigated and recorded
Responsible to drive CAPA items to complete and timely completion
Directs the investigations of customer product complaints and assures the completion of the appropriate documentation
Performs assessments for all product-related changes, assess relevance to regulatory filings, decide to implement and provide change controls for approval to customers where required
Ensures an efficient cGMP compliant life cycle management of all products manufactured
Has the authority to make quality decisions for the project in internal and external meetings
Auditing experience, auditor certification is an asset, Competent level of general IT skill is required, General knowledge of manufacturing processes and analytical methods, Oversee project execution to identify non-compliance from quality standards, Subject matter expertise in cGMP compliant manufacturing, Understanding of the applicable cGMP regulations
Project tracking and reporting
5+ years in software/video game QA
3+ year’s leadership experience
Recent experience managing large test teams on multiple software projects
BA/BS or equivalent combination of technical training and work experience

Asst Manager Quality Assurance Resume Examples & Samples

3 Lead and develop direct reports ensuring they are competently skilled to perform their QA roles. Lead by example; consistently motivate staff through education to high levels of competency that drive success in a dynamic and regulated environment. Upon proper review with center and quality management, recruit, hire, conduct performance reviews and enact corrective actions, up to and including termination
8 Adhere to all HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure HR compliance and ensure center management is doing the same
9 Comply with all federal, state and local regulatory and company policies and procedures
1 year Quality experience (CSA/CSAb) required OR
15% - Manages direct and overhead budgets within agreed goals or limits. Responsible for hiring employees, setting goals and objectives, providing performance feedback, coaching, evaluations, and taking appropriate action as necessary based on results
10% - Provides daily job assignment and direction to direct reports
15% - Provides assistance in creating, implementing, and attaining established site, program, and organizational goals, and provide the required resources in resolving complex technical or operational challenges
15% - Develops, communicates and implements program quality plans that comply with contract requirements, quality management standards and command media
15% - Trains and ensures full compliance with policies and procedures related to drawing requirements, controlling of nonconforming material, cause and corrective action, first article inspection, engineering milestone reviews, risk management, AS9100 requirements, as well as other responsibilities in quality engineering and inspection
15% - Manages effectiveness along with participation and leadership in cause and corrective activities, failure investigations, metric creation & implementation and drives actions and accountability, and special projects to support program Corrective/Preventive Action Committees (CACs/PACs) and other management boards
15% - Works with customers in coordinating hardware acceptance reviews, customer participation in CACs/PACs and in developing regular meetings to communicate and resolve quality issues and concerns
Quality Manufacturing background
Understanding and experience with AS9100 Standards
Lead site Change Control Management to comply with Global Quality System requirement and verify the effectiveness of approved change requests. Liaise with Global / Regional Change Control community as required
Manage document control system for use by functions within the Singapore Supply Center site. Review and approve local SOP in the GPDMS (Global Procedural Documentation Management System) to ensure they met MJN quality system requirements, and have incorporated relevant new learning / processes and regulatory changes
Ensure timely review of materials and products quality and perform disposition to meet production schedule and delivery deadlines
Coordinate and facilitate non-conformance (NC) investigations, and ensure that root-cause analysis by the investigation team is thorough and complete, and appropriate corrective and preventive actions (CAPA) are put in place to minimize product loss
Prepare Potential Write-Off Alert (PWA) when required, and follow-up on sharing of key learning
Implement an effective internal audit program and ensure compliance to requirements of
GMP / HACCP pre-requisite programs
Quality systems
Halal assurance system
Lead site team to prepare for audits (e.g. Global/Regional Quality Audit, External Certification Bodies), and ensure agreed audit findings are corrected and preventive measures are put in place
Organize Annual Product Review to drive product quality improvement
Support innovation projects and timely launch of new production introduction
Manage the customer complaint handling system – evaluation, investigation and corrective/preventive action planning, implementation and monitoring
Manage the local Mock Recall exercise as per MJN procedures
Assist Senior Manager, Quality in liaison with Global / Regional Quality in crisis situations, such as a potential product recall, or high profile customer complaint
Represent the Singapore Supply Center in various quality professional communities (e.g. GMC) to create a network for teaching and learning and identification of best practices
Support OE/Engineering improvement projects to ensure compliance to MJN quality systems requirements
Support Procurement team to help existing material suppliers to meet MJN Quality standards through sharing / training. Support the RMAQ (Raw material attribute questionnaire) review process for new material suppliers
Develop succession and development plans for direct reports, ensuring for their career growth and succession
Perform other tasks, roles or projects that may be assigned by the Plant Director or Senior Manager, Quality from time to time
Minimum Bachelor degree in a scientific or technical discipline (Chemistry, Microbiology, Food Science or related)
Practiced minimum 5 years of Quality Assurance / Quality Systems in a regulated food manufacturing industry. Experience in manufacturing of infant/follow up formula will be of advantage
Performed supervisory role for min 3 years
Experienced in establishing/implementing Quality Management Systems, Food Safety Management System, Halal Assurance System
Preferably with extensive quality system audit experience
Experienced in collaborating with various functional roles within the organization to develop strategies and execute action plans to resolve critical issues
Product knowledge and ability to learn new markets such as Cell Therapy, Water Filtration
Compliance with (global) legal requirements by adherence to requirements of existing and new regulations and legislation. Investigate and provide appropriate regulatory intelligence when necessary and ensure compliance
Participates and contributes and provides deliverables to new product project meetings with regards to activities related to product labeling and product registration for on-time product commercialization
Negotiates solutions as they relate to labeling within interdisciplinary departments
Initiated benchmarking meeting with leading pharmaceutical manufacturer to help to eliminate labeling errors
Work directly with in-country representatives to facilitate product commercialization as it pertains to product labeling and registration
Provide guidance and direction pertaining to strategies necessary for product registration
Anticipate and/or identify problems which could potentially delay product registration and provide solutions
RA Reviewer for QARAC, QIRP and LRC processes
Provides technical support and/or RA support to filed sales representative and Pall Medical customers
Comply with all company policies and procedures
Works in a manner that supports team work
Completes work to assure commercial, regulatory and customer requirements and is results oriented
Ensures a safe and healthy environment by complying with all company safety policies and procedures
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems
7+ years of experience in the medical industry with strong knowledge of ISO9001/13485 requirements
7 years or more of experience interfacing directly with FDA
7+ years of experience demonstrating knowledge and application of medical device adverse event reporting requirements including 21 CFR parts 820 & 803, ISO13485, and Canadian Medical Device regulations
Masters Degree, MSc or MBA preferred
Ability to read and comprehend simple instructions, short correspondence and memo’s. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform the prescribed style and format. Ability to effectively present information to top management, public groups and or boards of directors
Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and or board of directors
Continuously improves food safety and food quality performance at the plant. Manages the internal audit program of the facility to verify that procedures mandated by the company and State and Federal governmental agencies are being adhered to. This includes GMP’s, Sanitation, Food Safety Plans Preventative Maintenance, and Safety
Installs appropriate controls, hold/release system modifications, code rotation, batching and processing controls and other production systems where problems might exist. Troubleshoot quality problems associated with production; investigate root cause, develop and implement corrective actions, prevent reoccurrence through development of long term solutions
Lead and manage the WWF QMS program including the implementation and maintenance of core and operational standards to prevent food quality and/or food safety issues to include environmental monitoring, pest control, sanitation, GMPs, etc
Coordinate and manage sampling plans as per the corporate standards to monitor finished product quality, raw materials, and compositional results to ensure standards of identity are maintained
Manages within the WhiteWave Integrated Management System (WIMS), including the leadership and oversight of the Quality Pillar
Oversees the management of all aspects of the Quality Assurance Laboratory (raw and finished goods), including microbiological, chemical, physical and sensory aspects of all food products manufactured at this facility. This also includes coordination of the sampling and sensory testing
Participates in troubleshooting events associated with production, ensuring root cause/corrective actions are appropriate and are fully implemented
Manages the development, updates, and implementation the plant Food Safety, and GFSI certification programs
Manages the reviewing and maintenance of all required processing records, regulatory inspections and reports, and consumer complaints. Develops tools to monitor deficiencies and quickly implement corrective actions when necessary
Acts as plant liaison with regulatory agencies and client company representatives and auditors. Manages regulatory issues to include Federal and State inspections, kosher inspections, organic inspections, etc. Coordinate corrective actions with Corporate QA, plant and operations management
Helps develop and maintain a QA department budget
Assures that plant is audit- and inspection-ready at all times
Coordinates QA efforts with R&D, Technical Services, and plant involving new product launches, trials, and equipment installations. Coordinates all research and development testing on associated projects
Stays current with all key regulatory and certifying agency guidelines. Manages regulatory issues within assigned region. Ensures annual permits and certifications are renewed and kept up to date
Improves the quality metric tracking program and develops site-specific metrics
Delivers company and facility performance targets in areas of food quality attributes, food safety metrics, and cost
Manages release of product following verification of conformance to specifications
Provides direct supervision to subordinates, including making employment decisions, providing training and development opportunities, and conducting performance reviews and coaching sessions
Minimum of BS in Science / Food Science / Technical Discipline
5-10 years previous Quality Assurance experience in food/beverage manufacturing environments with emphasis on ESL, HTST, and/or Dairy equipment, including 3 years as a manager
Knowledge of plant production systems, FSMA, GFSI schemes, GMP, HACCP, sanitation, plant safety, quality management systems, Non-GMO Verified Project, kosher regulations, NOP regulations
Must possess exceptional spreadsheet, word processing and database computer skills
Must have excellent communication and presentation skills
Must have excellent recordkeeping and documentation skills
GFSI certification training and experience is preferred
Self-driven, results oriented, able to work independently
Ability to work with confidential materials
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on‐going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong analytical, verbal and written communications skills
Technology acumen and reporting
Assure compliance to all company quality and food safety policies, and all Federal, State, and local regulatory requirements
Assure compliance to company quality procedures, ingredient specifications, process control specifications and finished product specifications
Lead the Quality Pillar for the plant: setting direction, building capability, maintaining 90 day plans
Build skills and capabilities in Quality Key Element Owners and Functional Leaders. Ensure effectiveness of site QA training program (new hire and ongoing QA training.)
Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics
Provide technical support to the manufacturing facility in relation to quality and food safety requirements
Perform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actions
Participate in JMS initiatives and projects for supply chain changes and new product introductions
Accountable for leading and maintaining site Food Safety and Food Defense programs
Responsible for site Food Safety Plan
Lead GFSI Audit program
Communicate JMS quality, food safety and food defense guidelines and present training as applicable to all employees
Manage Quality Incidents for each facility with the goal of investigating to root cause and implementing corrective actions to prevent incident reoccurrence
Coordinate holds, product disposition, product withdrawals and recalls
Monitor quality of manufactured products using consumer complaint data, including complaint investigation, root cause analysis, complaint response and corrective action
Manage Quality Assurance budget
Prior QA/QC leadership experience strongly preferred
At least 5 years of experience in food manufacturing operation is required
2 years of experience managing or leading personnel
Proficiency in Microsoft applications
Experience with Quality processes and implementation (e.g. Nonconformance processing, Audits, Safety, VRICS, SCARS,
Risk Management, Root Cause & Corrective Action, Engineering
Review Board decisions. Current MRB certification a plus Working knowledge of AS9100, ISO9000, AS9003
Working through individual contributors or supervisors, ensures the effective implementation and maintenance for Quality Systems requirements including but not limited to, MDD 93/42/EEC, ISO13485, CMDR, and QSRs. Ensures organizational compliance with Quality Systems procedures and regulations
Establishes and manages inspection, sampling and testing to assure batches/products meet specification from raw material to finished goods
Partners with Plant Management to pro-actively identify and resolve quality issues and ensures products are manufactured in compliance with written specifications. Regularly monitors the status of corrective actions/preventive actions to ensure quality issues are resolved and products are manufactured in compliance with written specifications
Oversees the quality system compliance of the site through internal audit program, local management review, quality meetings, and routine trend analysis of key performance indicators. Initiates corrective and preventive actions as required
As local Management Representative having responsibility and authority at the local level that includes
Ensuring that processes needed for the quality management system are established, implemented, and maintained,
Reporting to top management on the performance of the quality management system and any need for improvement, and
Ensuring the promotion of awareness of regulatory and customer requirements throughout the organization
Represents Haemonetics in 2nd (e.g. customer, contractor) and 3rd (e.g. FDA, ISO) party quality system audits
Partners with plant management to integrate design and engineering change to processes and product through a quality plan including verification and validation
Promotes and educates personnel on quality system requirements, responsibility, and accountability. Interacts with senior management and collaborates across functions, and Is subject matter expert (Haemonetics QMS)
Participate in the development of short- and long- term goals and plans for the work group
Provide effective leadership and management to Quality Assurance Analysts
Provide technical project management
Manage staff in globally distributed locations
Partner with development and other areas of the organization on technical projects
Promote and drive metrics into all areas of the organization
Develop strategy around process improvements, staffing, reporting, and overall QA strategy
Develop and execute testing automation strategy
Mentor senior engineers to ensure skills are adequate to perform in their assigned roles
Demonstrate awareness of business objectives, impacts to the company and accountability for decisions made within the team
Coordinate the development, implementation and recording of suitable training programs to ensure awareness of best practices and compliance requirements
Assist in the coordination of departmental administrative procedures, including: performance planning and review, promotion planning, hiring etc
Facilitate regulatory inspections and report results of such inspections periodically to management
Advise functional staff regarding regulatory compliance and industry expectations
Provides leadership in the execution of effective testing of code functionality, as well as the technical leadership in regard to testing techniques
Plan, write, execute and evaluate software quality assurance (SQA) tests of code releases
Document, track and report software defects following department standards and procedures
Analyze and resolve problems
Responsible for the development and maintenance of an effective organization for areas of responsibility, including: a) evaluation of staff in accordance with project deliverables; b) efficient work flow patterns; c) coordination of training in software/hardware, and departmental procedures; d) effective delineation of duties and responsibilities; e) suitable staffing commitments; f) appropriate supervision
Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program. Ensures compliance with department standards, and regulatory agency guidelines and standards
Serves as liaison with other organizational components; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate area services into the company’s overall business
Must have a minimum 10 years of professional experience in related field
3+ years of experience with automation testing
Level of knowledge ordinarily acquired through the completion of Associate Degree or Bachelor's degree and/or equivalent work experience
Three or more years of progressively more responsible experience in QA testing industry standards, and project management
Knowledge in human resource policies and procedures; organization, management and business planning; understanding of software/hardware technology
Intermediate working knowledge of Microsoft Project, Word and Excel required
Knowledge in HP Quality Center, JIRA, TFS
Knowledge of at least one automation testing tool
Ability to learn new applications
Ability to prioritize, organize and work independently or as part of a project team to complete multiple tasks
10+ years of software product quality assurance experience including test planning, implementation and execution
Experience in a management position for test engineering or QA teams supporting web applications
Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning, test case management, code coverage and defect analysis
Significant hands-on experience in project management and Agile/Scrum product development life cycles
Strong Java and Javascript knowledge , hands-on coding experience will be asked to write code in interview
Thorough understanding of Design Patterns and SOA
Thorough understanding of performance testing and automation testing. Hands on experience in JMeter, Perfmon,Selenium
Skilled in CI processes, thorough understanding of Jenkins CI and GIT
Strong data structure and algorithm knowledge
Thorough understanding of Operating System Concepts
Experience testing software and services using common API techniques (SOAP, REST, XML, etc.)
Planning, designing, implementation and use of automated test suites including open source and commercial tools
Demonstrated leadership, coaching and mentoring skills combined with flexibility working in a dynamic, fast moving and fast growing product development environment
Manage multiple competing priorities while driving resolution and getting results
Act as the clinical quality system manager, ensure the Quality Systems are established, implemented, and maintained in compliance with all appropriate regulatory standards, including federal, state and local; acts as the main point of contact for all external audits/assessments
Oversee and assist in the development of the Internal Audit program, external audit program, proficiency testing, and management of audit corrective actions
Coordinate regular Quality Systems meetings reviewing quality metrics
Oversee the CAPA as well as non-conformance processes; assists with managing the document control system as well as the archiving of records according to the San Diego clinical lab site’s retention schedule
Manage the updating and creation of QSEs and WIs for the quality department including annual review; ensure documentation of lab procedures and completion of DHF
Ensure changes in products, procedures, and training are implemented correctly
Manage the creation or purchase of training materials for the implementation of Quality Systems/Quality tools, ensures there is training for end-users and perspective trainers; works with training coordinator to ensure appropriate training on all procedures; including new and revised procedures
Participate in Product Quality reviews, management reviews and preparation of Quality reports
Coordinate site Quality System assessments and provide recommended roadmaps for improvement
Develop and review validation and verification reports while ensuring a successful implementation of newly developed assays
Bachelor’s degree in a life science, preferably Biology or equivalent; advanced degree in molecular science desirable, Regulatory Affairs Certification desirable
10+ years’ experience in Quality Assurance and/or laboratory experience in the molecular diagnostic industry, with general knowledge of statistical analysis
Minimum of 4 years’ people management experience
Experience as the team lead for client and regulatory audits including FDA , CAP, NY, CLEP and any additional agencies as required
Prior experience in a clinical lab (CAP, NYS, CLIA) highly preferred
Must possess an understanding of the fundamental principles and concepts of molecular biology, genetics, and how these relate in a clinical setting along with work flow through all phases of laboratory operations
Careful and accurate documentation of work
Effective interpersonal and communication skills and capable of supporting cross-functional project goals
An understanding of Quality Systems, HIPPA, CAP, CA, NY CLEP and CLIA policies and safety procedures is required
Working with business and development teams to understand product vision and requirements
Understanding how all elements of the system software ecosystem work together and developing QA approaches that fit the overall strategy
Overseeing the development and execution of test plans and monitoring and reporting on test execution
Will work with a team of quality engineering professions to ensure the highest quality product delivery
7 - 10+ years of industry experience, including at least three years of hands-on testing and five years as a manager
Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
Strong organizational skills, tracking multiple test executions simultaneously and are able to synthesize the results
Embedded systems experience required
Experience with systems automating client / server testing with a heterogeneous mix of client applications and embedded devices is required
Owns service design, implementation and operation for the quality assurance services delivered to the rest of IT
Manages the processes and people to ensure quality products meets defined business requirements and design specifications
Manages quality assurance teams to ensure the development of systems and processes meet REIs quality assurance standards across the software development lifecycle
Creates, analyzes, and publishes relevant quality metrics and measures across teams to communicate application and release quality, and to address technical debt, risks, and other quality issues
Guides the development of test strategies and front end automation plans within Agile and Waterfall development methodologies utilizing open source or commercial automation tools, packages as applicable
Ensures that the quality engineering discipline builds and utilizes robust, scalable test frameworks
Provides quality assurance strategy for enterprise package solutions. Works closely with the vendor, development services manager, systems manager, and project manager to incorporate sound test methodologies and best practices into the quality assurance environment. Drives the discovery and adoption of new methodologies using effective communications and training of staff
Provides leadership to validate technical requirements; ensure testability and traceability of new systems; and ensure successful generation and utilization of automation/performance test cases, scripts and plans
Collaborates with Project Management Office to manage the progress of development projects in process. Monitors performance of assigned quality assurance assignments to ensure they are completed on time and within budget
Collaborates and coordinates with other Information Technology (IT) departments regarding quality assurance deliverables, disciplines on overall test plans, including user acceptance, performance and regression testing, to ensure successful transition and system reliability of developed systems into the enterprise
Ensures delivery of documentation of test results and corrective actions, including recommendations to improve quality and reliability of systems. Ensures defect management using quality assurance tools
Provides strategic direction for quality assurance. Researches, evaluates and recommends selection of software testing products, automation and performance processes and methodologies to improve the quality and efficiencies of the quality assurance deliverables, staff, and systems
Contributes to division strategic planning, applying a current knowledge and future vision of technology and systems which significantly impact the effective execution of business processes
Leadership and management of the Quality Assurance Engineering team for medical device product releases
Management of associated lab environment and equipment
Management of the formal product release process to ensure product releases are ready for human use
Work on a cross-functional team in the development da Vinci™ Surgical System products. Lead the Quality Assurance Engineering team to
BS in engineering sciences or equivalent, or commensurate experience
Minimum of 5 years experience testing complex electro-mechanical systems with embedded software and firmware
Minimum 2 years leadership experience
Hands-on servant leader, able to effectively plan and direct engineers in sometimes demanding circumstances to meet company goals
Proven experience building a team and leading a test function
Experience working on product-focused designs
Demonstrated experience in and comfortable with all phases of the product development lifecycle including design, implementation, debug, verification, validation, and transfer to Manufacturing
Experience with product development in a FDA or other regulated industry or for mission critical applications is desired; comfort with concepts of design input, design output, traceability, and risk analysis
Good command of source control management and SW build development
Hands-on engineering experience with proven ability to work well in a team environment
Interest in the medical applications of robotics
A real excitement to learn and get to the bottom of tough technical problems
A desire to deliver a quality and innovative product that improves many peoples lives
Strong track record of continuous improvement
Assist in management and enhancement of supplier qualification process that will use risk-based tools for qualification, classification and monitoring
Perform audits of and manage audit closure for suppliers of raw materials, components, contract labs, CMO sites, service providers and warehouses
Develop and review supplier QTAs (in collaboration with legal and supply chain) and establish a process to assure key quality expectations are reflected in supplier’s operations and updates for changes are managed
Collaborate with spec development team to execute specification development process to create/change GMP part numbers, specifications and associated Item Master in Oracle EBS
Assist in the identification and development of raw material and component specification criteria, ranges and limits using CQAs as inputs
Assist in the management and execution of supplier change management system for raw material/component suppliers, contract labs, CMOs and warehouses
Assist in maintaining the audit schedule and approved supplier list (Oracle Agile and EBS)
Support inspection readiness plans and interact with regulatory agencies during inspections on SQM-related matters, as needed
Assure compliance to affiliate quality and food safety policies and standards, and all Federal, State, and local regulatory requirements pertaining to the manufacture of safe and wholesome pet food product; this includes the affiliate’s quality policies manual, ingredient specifications, process control specifications, and finish product specifications
Monitor and assure conformance of ingredients to affiliate standards and plant expectations including supplier auditing, supplier approval, and analytical and sensory testing
Drive continual quality improvement as measured by key indicators including internal and external audits, and achievement of factory goals such as RFT and consumer complaint reduction
Drive continual improvement in food safety and sanitation as measured by key indicators including AIB audit performance, and other internal and external audits
Manage and maintain effective food safety and sanitation systems such as HACCP, pest control, and good housekeeping
Support and contribute to the achievement of factory goals
Coordinate and support all commissioning of new products and processes and issue final sign off for the factory
Provide technical support to factory operations including trouble shooting and solution generation, Plant Run Request, and plant projects
Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training, and employee and organizational development means
Manage the Quality Assurance budgets
At least 5 years of related QA experience is required
Prior experience in the CPG industry is preferred
A working knowledge of Good Manufacturing Practices, FDA and USDA regulations, food plant production and best practices, environmental regulations, food safety and sanitation methods and best practices, HACCP, and SPC is preferred

Manager, Quality Assurance Projects Resume Examples & Samples

Lead the planning and implementation of the LIMS project
Facilitate the definition of project scope, goals, and deliverables
Ensure on-time, on-budget and quality delivery of application-based projects in collaboration with project sponsors, project champions, project teams, and other stakeholders
Assemble project plans and teamwork assignments, direct and monitor work efforts on a daily basis, identify resource needs, perform quality reviews, and escalate functional, quality, and timeline issues appropriately
Ensure project documentation is complete and communicated (e.g. project charter, scope statement, project schedule, project budget, project calendar, issues matrix, weekly status reports, etc.)
Track, manage, and control project milestones, activities, and resources
Use, develop and improve upon the existing PMO project management methodology
Provide Leadership and project teams with advice and input on tasks throughout the project, including documentation, issues management, risk management, and the creation of plans, schedules and reports
Resolve conflicts within the project and across dependent projects between resources, schedules, budgets, priorities, etc
Influence stakeholders and team members in order to get buy-in on decisions that will lead to the success of critical projects
Manage 3rd party vendors as an integral part of the project team’s activities
Effectively share knowledge and lessons learned with other PMO project managers and leadership
Present project status and issues at project’s Executive Steering Committee
Excellent verbal and written communications, effective time management, and organizational skills
Must be independent, detailed oriented, and have the ability to manage time
Proven success with on-time, on-budget delivery of multiple large scale, enterprise wide projects
Experience managing 3rd party vendors, including system integration firms
Consultative skills, such as workshop facilitation
Strong change management and negotiation skills with ability to work within a matrix-run organization
Desire and ability to mentor staff and project teams
Possess a high degree of personal integrity and strong work ethic and be proficient in delivering sustained results in a dynamic environment
Able to work in a team setting and independently under minimum supervision
Ability to work in fast paced environment
Creative individual with excellent trouble shooting skills
Ensure Compliance with global directives, standards and guidances
Build strong and positive cross functional working relationships by working to include them in the improvement activities/training, making sure their needs and requirements are carefully considered
Master’s Degree and 5 year of relevant industry experience
Experience presenting to large groups in areas of subject matter expertise
5 years in the Biotechnology industry with 3 years of experience in a Quality role in a GMP environment
Experience with reviewing deviations and CAPAs
Experience in reviewing change controls
Experience with an electronic Quality/Document Management System
Strong written and verbal communication
Experience serving as Subject Matter Expert (SME) in regulatory inspections
Experience performing work that consistently requires independent decision making and the exercise of independent judgment and discretion
Experience influencing others in a matrix environment
Experience with technical writing or review
Experience with project management or team leadership
Understanding of industry standards
Experience generating process metrics and reports
Experience operating in an environment with a strict timeline
Experience in continuous improvement methodologies

Associate Manager / Manager Quality Assurance Resume Examples & Samples

Executed records
Failure investigations
Change Controls
Reviews customer requirements and implements required processes, as needed, to meet customer expectations regarding Quality
BS in life sciences discipline or related field (chemistry, biology, or pharmacy preferred) with experience in a pharmaceutical/biologics manufacturing environment desired. Minimum 6 years experience in pharmaceutical industry with 2+ of those years to include leadership and/or supervisory experience
Level (Associate Manager OR Manager) will be determined based on skills and related experience*
At least 5 years of experience in food manufacturing operations is required
Prior QA/QC leadership experience is required
A working knowledge of FDA regulations, including cGMPs and FSMA is preferred
Experience with GFSI audits is preferred
Assist the Head of Quality Assurance with the development, implementation, optimization and strict adherence to a quality assurance program which meets the most up-to-date regulatory requirements and the AMRI global quality directives. Develop and/or review and/or approve standards, policies, and procedures for all functions and departments involved with or related to the production and testing of all materials, as assigned
Develop and motivate Quality Assurance staff to effectively carry out department functions; provide leadership, guidance and direction of staff consistent with cGMP and company corporate quality objectives. Coach and mentor staff in all aspects of their job performance and career development including training, feedback and disciplinary action. Ensure that the staff has a full understanding of department processes and procedures
Manage the disposition of all raw materials, intermediates, packaging and factory supplies, and all finished goods for commercial and clinical operations
Manage the Quality Events Management System for deviations, failure investigations, out of specification/out of trend investigations, calibration out of tolerance events, CAPAs and CAPA effectiveness monitoring. Ensure that all Quality Events are completed in the time required by company procedure and that all investigations are completed in a thorough manner to appropriately identify root cause and corrective/preventative actions. Authorize critical deviations and provide guidance and troubleshooting during investigation
Manage all customer complaints and recalls. Authorize material returns and destruction, including recommendation of corrective action plans/programs for overall defect reduction
Report serious or repeated failures or unreliability in quality of products to Head of Quality Assurance
Manage the preparation and approval of master batch records, cleaning batch records, monographs, and test methods. Review and oversee implementation of change notices and related document change control
Manage the issuance of production batch records, equipment log sheets, and log books
Manage the review of all manufacturing and test documentation to assure conformance to quality standards including the review of production and cleaning batch records, shipping records, stability protocols, pest control activities, testing and inspection records, and customer contract specifications
Approve master item number data and changes, as well as finished good labels
Authorize reprocess, rework, disposal or return to vendor decisions. Approve inventory adjustments
Participate on cross functional teams and quality global inter-site initiatives representing the site Quality department, as assigned
Manage and participate in the QA on-call rotation
Prepare, review reports and other documentation required by regulatory agencies to support the quality assurance function
Provide support during regulatory inspections and customer audits. Assist in performing inspection readiness activities and supplier audits
Minimum Bachelor of Science in Chemistry or a related field
Minimum five years’ QA, RA experience in pharmaceuticals or a related cGMP regulated industry
Minimum two years supervisory experience or coach/mentor role
Broad knowledge of cGMP, FDA and international regulations (e.g., 21 CFR 11, EU GMP, ICH Q7), Quality Systems for active pharmaceutical ingredients (APIs), and familiarity with guidelines (e.g., FDA, ICH)
Knowledge of pharmaceutical processes to be able to make appropriate decisions
Strong interpersonal, written and oral communication skills
Excellent communication and collaboration skills and demonstrated ability to work cross functionally across internal stakeholders
Scopes and leads complex process audits, systems audits and other types of audits
Expertise in CAPA management
Subject matter expert in ICH GCP and regulations
Experience in leading process improvements, SOP creation and revision
Involvement in supporting client audits and regulatory inspections
Experience training and mentoring junior staff members
Travel up to 30%
Fluent in Spanish, preferred but optional
Intermediate Excel skills, preferred but optional
Minimum 7 years CRO/Pharmaceutical Experience
6 years in GXP quality role, including at least 4 years n a GCP quality role
Create, implement, maintain and update policies, procedures, specifications and programs that ensure Little Caesar Enterprises product safety and quality
Identifies and resolves supplier food safety and quality issues through continuous product testing and resolution of field and customer complaints
Manages assigned product categories and implements relevant laboratory procedures to ensure supplier specification compliance
Works with assigned category suppliers and appropriate Little Caesars staff to ensure resolution and root cause analysis with appropriate corrective actions are taken for all product issues
Handles all communication of product specification changes through appropriate channels to ensure change management success
Responsible for corporate product recalls and withdrawals and maintains required documentation as required by law. Administers mock recalls to distribution centers
Performs other duties as assigned by the Director of Quality Assurance
Bachelor degree in Food Science, Biology, Chemistry or related discipline or equivalent experience
Minimum of five (5) years quality assurance experience in the food industry
Knowledge of food industry manufacturing practices and familiarity with FDA and USDA regulations as they pertain to assigned product categories and other areas of responsibility (distribution centers). This will include OSHA lab standards
Ability to communicate effectively with franchisees, vendors and other departments. Ability to communicate complex technical data in an understanding way to a variety of audiences
Ability to establish, document, update and track quality metrics through standardized and accepted process control procedures
Managers must be accurate and have attention to detail in the documentation of issues, resolutions, root cause, preventive controls and policy changes
Excellent problem-solving and decision making skills. Good interpersonal skills and ability to resolve conflicting points of view
Demonstrated ability to manage multiple, complex projects and initiatives simultaneously with a results-oriented approach
Computer proficiency (Microsoft Office, database, Internet and documentation software required
Sensory abilities for product evaluation
Ability to travel up to 30% of the time and to adhere to the LCE Corporate Travel Policy
HACCP certification and foodservice sanitation certification
Knowledge of SQF and BRC
Knowledge of FSMA and how it affects suppliers, warehouses and product transport
Experience with lab analysis and testing on products used in the pizza business
Education or experience equivalent to a 4-year college degree is required
At least five years related experience is required, Revenue Management processes, QA Management/experience preferred
Demonstrated success in customer service and staff management
Manages more than one function or area on a regular basis. Additional complexity and breadth contribute to the overall accountability of the job
Leadership of a diverse team, including all aspects of people management, selection, training, resource capacity, job design and performance management that creates a high-performance operating environment
Ensures quality, audit and control standards through the development of effective standards, policies, education and creative training programs
Develops workflow to meet specialized needs to ensure that appropriate service and financial levels are met at all times
Manages internal and external customer expectations through project planning and partnering efforts throughout the corporation
Provides leadership and direction to project teams who have are involved with projects specific to the operational area
Communicates project strategies and status to all impacted parties
Meets challenges head-on by the efficient and timely development, identification, and implementation of new strategies, solutions and opportunities for improved service standards
Coordinates training, staffing and system changes as dictated by project plans
College degree preferred plus 5-7 years of increasingly responsible management experience
Proven ability to make sound business decisions and deliver results
Solid understanding of the service needs and financial impact to service levels
Demonstrated experience in motivation, team building and collaboration
Strong interpersonal, communication and negotiation skills - both written and verbal
Strong project management, leadership and organization skills
Solid understanding of the budget and salary administration processes, and the impact of each to productivity, morale and service levels
Overall knowledge of business workflow within Unum in general and functional area(s) in particular
Meets the standards for this position, as defined in the Talent Management framework
Lead a team of salaried and hourly quality experts, providing mentorship, guidance and accountability for team performance
Deploy operations related best practices to measure and improve team safety, quality, and productivity
Build relationships with cross-functional groups to identify, reduce and ultimately eliminate impacts from vendor defects
Develop existing and future state process maps, expanding the scope to cover vendor defect management across SpaceX
Present details and status to executive management
Develop policies, standards, processes, and documentation as necessary to ensure continued success
Bachelor of Science degree in an engineering field
5+ years of experience in an engineering, or quality related field
Master’s degree engineering or supply chain
Good written, oral, and presentation skills
Ability to operate autonomously and self-direct
Experience in quality engineering, auditing, quality management system development
Preferred skills or experience include: SQL, software development & project management, process flow mapping, material planning systems, warehouse management systems, lean production environments, six sigma training
Take responsibility for validation of conformance and precision measurement of product received from SpaceX suppliers with certification reviews, a precision metrology lab, and supplier inspection programs
Develop world-class metrology capabilities to service both one-off and ongoing needs
Drive vision, direction, and efficiency gains to meet scale and quality objectives
Develop statistical models to guide inspection levels necessary based on product maturity, supplier capability, and other related factors
Lead quality, efficiency and cost improvements on supplier inspection programs
Assist in root cause investigations when quality issues do arise. Communicate findings and train staff on improvements or preventative measures
Ensure a high level of internal and external customer service. Investigate and correct customer issues and complaints relating to quality
Interface with other organizations within SpaceX to ensure all quality requirements are understood and achieved
Be a crucial voice in the refinement, interpretation, documentation, and communication of SpaceX’s quality control philosophy to key personnel within company
5+ years of experience in supply chain and/or quality
2+ years in a management capacity or Master’s Degree in engineering or business
High level of expertise in GD&T symbols and their intent and the selection of the correct inspection technique and equipment
Metrology expertise, CMM techniques and language (PCDMIS), Romer Arm, etc
Project management, lean six sigma, and leadership skills
ISO9001/AS9100/9102 (First Article Inspection) experience preferred
High computer literacy – ability to use Word, Excel, PowerPoint and Outlook
Review, collect and analyze data to track and identify opportunities for clinical performance improvement including Hospital Acquired Conditions and AHRQ Quality and Patient Safety Indicators. Share information with appropriate committees and Medical Center Departments for action plan development
Serve as a resource for the Medical Staff, Nursing and Ancillary department for developing and implementing continuous quality improvement monitors
Participate in RCA/Sentinel event teams and process review teams by assisting with development of timelines, frameworks and action planning
RN required. Education and experience equivalent to a Bachelor’s Degree in Nursing, Hospital Administration or related healthcare field. Master’s Degree preferred
Three to five progressively responsible experience in a hospital environment to ensure thorough working knowledge of hospital operations and regulatory requirements. Previous experience in hospital based quality program preferred
Demonstrated proficiency in principles and tools of performance improvement including team facilitation, techniques for idea generation, problem solving and statistical process control
Ability to maintain confidentiality according to Medical Center policies and procedures
Knowledge of Microsoft Office software; Meditech Order processing systems; and Kronos Payroll systems
Proficiency in various software programs including Midas + CPMS and Midas +Datavision
Responsible for Stryker Canada’s Quality Management System and overall compliance with the ISO 9001 standard for Canada
Liaise with the external assessment body on all matters related to the external certification process
Lead annual Management Reviews of the Quality System to ensure and monitor its suitability, adequacy and effectiveness
Lead the QMS and documentation system to ensure compliance with approved process and procedures
Implement an Internal Quality Audit program covering all processes
Ensure that suppliers used by the organization are selected, evaluated and re-evaluated and that records of this assessment are maintained
Define and implement a QMS training program. Ensure that all new staff are inducted into the requirements of the QMS related to their own roles and responsibilities
Partner with Regulatory Affairs to establish best practice and standardize processes where possible
Strong knowledge of ISO9001 Requirements
Project management and report writing; preferable
Post-graduate diploma in Regulatory Affairs or Quality Assurance
ISO 9001 Auditor Certification from an accredited body
At least five years’ experience leading Quality Management Systems
At least three years’ experience in a people management role
Responsible for overseeing the QA staff and ensures that all QA and Regulatory programs are followed, makes sound decisions and executes quality oversight
Executes quality objectives as directed by the Corporate Quality Assurance Manager, as well as the adherence and execution of all company policies and programs associated with Foods Safety, Quality, and Regulatory Compliance
Works with QA staff members to prevent process or product failures. Focuses on continuous improvement of product quality through the development of quality plans, process controls, attention to process details and specifications and quality training
Responsible for managing performance plans, work schedules, vacations, assignments, and special projects as well as training and personnel development for direct reports
Ensures that operational and pre-operational sanitation is acceptable. Implements and develops necessary verification activities including micro sampling to verify the effectiveness of sanitation activities. Ensures GMP and Sanitation audits are conducted by the department as required with documented corrective actions and follow-up as necessary. Takes action in response to negative micro and Shelf Life data to drive improvement
Completes reassessments of SQF Plan if
Bachelor’s degree (B.A.) in Food Science or related field and 5-8 years’ experience in the food industry; or equivalent combination of education and experience
Comprehensive knowledge of USDA, FSIS, HACCP, and SSOP requirements
Knowledge of Database software; Inventory software; Manufacturing software; Spreadsheet and Word Processing software; QMS system and SAP
May be required to work long hours and weekends
Manage and lead Quality Assurance engineers; create a positive and dynamic environment in Quality Assurance to engage and grow staff and to deliver outcomes
Collaborate closely with Software Engineers, Product Managers, and QA engineers to identify, prioritize, and resolve issues
Develop test tools, environments, and frameworks to best meet the business needs
Perform exploratory testing within an agile environment
Accurately estimate work and resources required to perform tasks
Become an expert at understanding our business and our customers
Champion quality assurance across all levels of the organization including Product, Development and within the Quality Assurance team
Effectively utilize manual and automated testing as appropriate
Be proactive in identifying problems and providing solutions
Continuously review processes and implement change when necessary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
Passionate about leading and writing great software
High degree of efficiency and motivation in work habits in a challenging, fast-paced environment
Committed to meeting testing deadlines
Ability to develop and direct the career growth of direct reports
Bachelors degree in Computer Science, Computer Engineering, or equivalent experience/knowledge
Minimum of 5 years’ experience in a Quality Assurance environment required
Minimum of 2 years’ experience managing a high-performing Quality Assurance team required
Demonstrated track record of delivering high quality, successful products
Experience implementing change and process improvements in Quality Assurance
Experience in delivering engineering applications using an agile methodology
Experience with issue reporting and tracking tools such as JIRA preferred
Demonstrated experience working across departments in an organization to build awareness and value of Quality Assurance
Experience with large data sets (big data) across multiple products desired
Experience in the media measurement industry desired
Advises more senior management of staffing requirements for short and long-term staffing requirements of processing volumes
Develops and implements assigned teams training plans based on assessment of team needs
Ensures team is appropriately trained to process and respond to members questions, concerns and/or requests
Ensures that all service, quality and production levels for his/her assigned team(s) are successfully met and/or exceeded
Ensures that processes are followed in accordance with internal controls and that data is appropriately managed per LFG corporate data privacy standards
Manages the processing and administration of one or more teams relating to more complex eligibility management customer data requests, enrollment activities and member updates in an accurate, timely and efficient manner
Monitors and controls expenses within defined budget limits
Oversees teams activities on quality assurance checks/audits for processing of data, enrollment activity, and updates to member records for assigned area(s) of responsibility
Provides information to more senior management to support the creation of the budget
Reviews and resolves escalated issues and concerns with a sense of urgency; escalates issues to more senior management as needed
5+ Years of experience in customer service environment directly aligned to the specific responsibilities of this role, incl. 2+ years of managerial, (Required)

CO Manager, Quality Assurance Resume Examples & Samples

8 plus years of work experience to include
Bachelor’s degree in Food Safety, Microbiology, Food Science, Biology, Chemistry or related field
Certified SQF Practitioner
Must be self-starter who can work under limited direction day to day and meet goals and objectives as set by managers
Must be willing to take the initiative without specific direction; ability to work independently
Proven accuracy, reliability and completeness in performance of duties
Ability to assume additional responsibilities
Developing, monitoring and enhancing Quality standards to meet the needs of both internal and external customers
Review data to recommendations by individual, team, or function regarding the Quality Process to gain efficiency and/or add value
Measures, reports and calibrates call center performance on a daily, weekly, and monthly basis
Follows-up on established departmental goals and objectives that support divisional and enterprise missions and goals and ensures team goals support department goals
Ability to communicate both written and orally, accurately and effectively across different levels
Provides feedback to QA Director, suggesting methods to increase efficiencies and identify areas of opportunity to improve customer satisfaction
Conduct random quality audits for intake channels (i.e. Calls, Chats, etc.)
Review and document inbound/outbound calls utilizing departmental quality monitoring standards and guidelines in order to ensure that quality/adherence policies and procedures are being met
Analyze quality reports for management that identify and communicate trends and areas of opportunity within Employee Services
Adjust quality auditing tool in a dynamic manner based on achievement of desired performance outcomes and the need to more closely monitor areas where performance is underperforming to expectations
Coordinate and facilitate calibration sessions to ensure all QPAs are administering standard best practices and scoring is consistent
Participate as a Core Team member in process improvement sessions to advance the design of the quality performance systems, training, tools, and processes
Provide ad hoc data as requested that is presented in an actionable format
Manages team day-to-day on project-related activities. Ensures team produces, drives and manages project schedules status, resources, deliverables and timelines throughout the project with input and feedback from the business team
Communicates well and in a timely fashion with Sr. Management regarding the status of specific projects. Manage quality assessment and improvement projects: manages metrics and processes
Excellent working knowledge of Oracle HCM and Salesforce.com preferred
Experience in data management in a Shared Services business environment preferred
Must possess technical knowledge and be proficient in Microsoft Office applications such as Word, Excel, and PowerPoint
Excellent oral and written communication skills, including the ability to organize and present information in a clear and concise way to executive leaders
Must have above average mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference
Must be self-motivated and able to work independently with minimal supervision
Prior Human Resources experience a plus but not requirement
Demonstrated people and project management skills, including ability to prioritize, meet deadlines, and follow through on completion of projects
Ability to prioritize problems in terms of strategic and possible impacts
Problem Solving and Delegation Skills
Analytical & Results Oriented
Process Oriented and Operationally Focused
8+ years of audit experience in financial services or insurance
A Bachelor's Degree is required
Accounting, Finance, Economics and/or Quantitative major is desired, but not required, and a relevant certification (e.g. CPA, CFA, CIA) is a plus
Experience in life insurance, group insurance, broker/dealers, retirement/annuities products is desired, but not required
Strong project management and analytical skills with an ability to multi-task and manage competing priorities
Outstanding communication skills, both oral and written
This position is based in Newark, New Jersey. No travel required

Operations Manager, Quality Assurance Resume Examples & Samples

Requires excellent interpersonal, written and verbal communication skills with the ability to interact with various levels of personnel
Encourage and build positive relationships with team members
Effective communication with all co-workers and outside sponsors
Must possess the ability to work independently, organize work effectively and take initiative in fast-paced work environment
Must be able to work strategically
Strong analytical and problem solving skills, with demonstrated leadership ability
Individual is self-motivated, self-directed, team oriented, responsible, and reliable, with a positive attitude and a proactive style
Gains industry knowledge and understanding of the business to enable root cause analysis and offers recommendations for quality control process standards and procedures
Ability to create and deliver presentations to numerous personnel; such as training to internal and external departments
Proficient in PC based software programs including MS Word, Excel, PowerPoint, Access and Visio
Intimate understanding of our business processes and work flows
Five years’ experience working within Quality Control, Quality Assurance or Compliance in the financial industry
Three years supervisory or managerial experience
Direct compliance with Food Safety requirements at the facility
Direct activities of plant laboratory
Know and understand federal, state, and local food industry regulations and company policies as applicable to operations of facility (CFR, GMPs, SSOPs, HACCP, etc.)
Demonstrate general understanding of Pasteurized Milk Ordinance (PMO) and compliance to regulatory requirements
Conduct audits of facility including quality systems and physical inspection of equipment, buildings, and facility grounds for internal, regulatory, and customer requirements and generate effective reports
Assist production management with development of corrective actions and appropriate documentation in response to audit and inspection findings
Conduct investigations into incidents and complaints, document findings
Direct HACCP (Hazard Analysis and Critical Control Point) program
Direct preparations for Product Recovery and Traceability
Conduct practice exercises with Recall Team members at required frequency
Develop and maintain customer documents and specifications
Coordinate product labeling requirements
Coordinate Vendor Approval program with DFA Vendor and Specification Program Coordinator for plant suppliers
Direct Pest Control program for facility
Develop, implement, and maintain Food Security program
Convey company, facility, and department goals to employees
Dedicate effort to safety as we expect every employee to leave work in the same condition as they arrive
Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements
Exhibit the values and ethics of Dairy Farmers of America through honesty, discretion, and sound judgment
Attend required training, including but not limited to, Safety, GMP, Hazard Analysis and Critical Control Point (HACCP), and Safe Quality Foods (SQF)
Lead plant sanitation program in effectiveness with rigorous adherence, generation of SOP's and standard work
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties and skills required. Other duties may be assigned as required
Adhere to all DFA Quality, Safety and GMP policies and procedures and report any nonconformity
BS/MS degree and 10 years of experience in SW Quality
Solid hand-on experience on Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology for problem solving and product/process improvement
Strong influence with cross functional teams; engineering, manufacturing, supply chain, and Airline Technical Operations – Installation & Maintenance
Must possess total System Integration knowledge
Practical problem solving and strategic thinking skills, critical thinker, and self-starter
Superior communications skills with all levels of employees and both internal and external customers-including presentations, negotiations, and written reports
Strong Quality organization and project management skills required
A desire in Continuous Improvements
An analytical, detail-oriented mind, as well as strong verbal / written skills
Experience working in JIRA, JAMA, environments
Familiar with AS9100/9115 and Airbus line fit processes and Agile SAFe practices
Leads test activities in accordance with policies and standards
Drives test deliverables on a project basis being responsive to schedule and quality requirements
Implements test verification (e.g., Technical Reviews) and validation (e.g., Function Test or System Test) practices, standards, metrics, training, and processes)
Ensures that all direct reports and their teams are trained in the skills and tools of test, project management and other required competencies of the test function
Drives product readiness
Leads the test lab, configuration of lab environment and test facilities, including asset scheduling and application/patch installation
Establishes fact-based measures of test efficiency, effectiveness and product readiness
Partners with client groups to ensure that the testing strategy is understood; in use; test prerequisites are completed, and that test outputs are analyzed
Manages personnel issues such as hiring, training, assessment, career and succession planning
At least 5 years’ experience in technology mostly focused in application development and/or quality assurance testing
Experience in testing for n-tiered and web development and automation frameworks
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor

Manager Quality Assurance Audit ERA Resume Examples & Samples

Ensure appropriate risk adjustment coding for all risk adjusted segments (i.e., Medicaid, Medicare, and the Affordable Care Act Commercial segments)
Enable improved accuracy in understanding the illness burden of our membership to better manage their risk, care, and health
This position leads a team to review patient records to capture and code for accurate risk adjustment revenue, conducts audits of provider and vendor records to ensure accuracy and completeness, and ensure operational readiness for government audits of our risk adjustment practices. The incumbent will manage employees, including skill and career development, policy administration, discipline, employee relations, goal setting, and performance reviews
Lead a team responsible for all quality assurance, provider, vendor, and government audit functions to support enterprise risk adjustment optimization across Medicare, Medicaid, and ACA populations in the following areas
Perform all administrative duties related to the planning, scheduling, and conducting audits and maintaining records associated with audits of medical records for risk adjustment reporting
Review patient records in accordance to published standards to analyze provider documentation to ensure that it meets standards and supports the diagnosis and procedure codes selected,
Conduct audits on abstracted files to ensure accuracy and completeness of coding by identifying accurate coding opportunities and rechecking all diagnoses and procedures using ICD-CM (ICD-9 and ICD-10) and CPT-4 codes, and mapping to relevant HCC and/or CDPS categories
Prepare and implement necessary internal controls for related entities consistent with CMS and State requirements to support RADV or other regulatory audits
Manage vendor and provider audits with regard to risk adjustment and prepare a summary of findings to leadership
Prepare reports for the Regional Provider Coach team to address provider specific opportunities for improvement based on audit findings
Perform quality assurance reviews of audit findings and provide guidance on medical record review issues
Conduct periodic risk adjustment workgroups, especially when changes have been made to the risk adjustment models(s), CMS and other regulatory guidance, coding guidelines, etc
Develop implement, and/or maintain documentation and chart reviews consistent with CMS and other governmental regulations, company goals and policies
Oversee chart abstraction projects and other chart audit activities as appropriate
Manages the ERA Audit team, including building a successful team, developing strategic partnerships
Working with the Director, develop the audit policies and procedures to accomplish the measurement objectives established by BCBSA, FEP Directors Office, contractual arrangements and BCBSM leadership. Manages audit work in accordance with accepted industry practices, and contractual and licensure agreements
Prepares and reviews audit reports; reaches concurrence with respect to facts and needed actions; advise management of findings; collaborates with business areas to prepare responses and define solutions for items needing action
Directs the team, including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training. Conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations, and cost control
Facilitate the NCR Process at their respective sites
Authorize and perform invalidation of NCRs, as applicable
Perform site/area Nonconformance data analysis
Present data analysis to the CRB as appropriate
Submit data for Management Review
Ensure training of all NCR users
Facilitate the CAPA Process at their respective sites
Originate CAPA’s in the CAPA Application
Facilitate the CAPA Review Board and maintain objective evidence of the review
Assure all Team Leaders, Team Members, Approvers, and CAPA Review Board members are trained
Assure that data analyses from quality sub-systems are documented and retrievable
Analyze CAPA data for the respective sites
Review of test reports and other laboratory reports
Ensure timely completion of batch cards and its review adequately
Approval / Rejection/invalidation, of NCR, CAPA and Quality System documents as QA representative
Authorize to train personnel on NCR/CAPA process
Authorized to release of finished goods
Working knowledge related to NC / CAPA in EtQ
High degree of professional/domain knowledge
Excellent analyzing / decision making ability
Expert knowledge of the India Drug and Pharmaceutical Regulations (Including Schedule M), GMP’s, ISO Standards and validation methods
Demonstrated knowledge and application of, Indian Drug and Pharmaceutical
Regulations and MDD, ISO 9001, ISO 13485. ISO 11137, ISO 11138, ISO 11135 international standards
Computer skills (MS Office, Visio, MS Project etc.)
Knowledge of applicable laws and regulations
Knowledge of manufacturing environment
Quality systems, quality control, quality assurance experience, including hands on advanced quality systems compliance
Strong technical, planning, and execution capabilities
Ability to analyze, balance and prioritize risk
Working knowledge of Microsoft Suite applications
Working knowledge of Minitab, preferred
Develop and sustain value-adding relationships with key customers
Lead teams to provide Quality input and guidance to customers. Ability to use in- depth knowledge of customer requirements and expectations, as well as relevant industry standards, to recommend changes to and / or validate Quality of products
Demonstrates ability to leverage understanding of customer management techniques for developing strong customer relationships
Demonstrates deep end-to-end knowledge of closely related functional units and Interface between quality and other functions. Demonstrates ability to educate Quality organization on key interdependencies. Influencing business unit leaders in critical Quality and compliance areas
Demonstrates ability to maintain strong relationships with leaders across production, planning & warehouse, engineering and supply chain functions
Utilize understanding of the typical Quality and compliance challenges faced to Identify unusual circumstances and assess compliance at these phases and Apply appropriately J&J and applicable Health Authority standards requirements to ensure compliance of the product
Demonstrates deep knowledge and appropriate use of all key Quality and compliance Processes and make recommendations for refinement of processes to achieve regional/global standardization
Ability to determine necessary adjustments to Quality and compliance processes and lead the process and associated communications required to update Quality and compliance process and Demonstrates ability to appropriately evaluate and interpret process inputs and outputs. Demonstrates ability to explain and/or train others and Ensure all systems are maintained in a compliant state of control
Ability to develop, validate, and implement metrics and J&J Quality Standards for various functions and for the Quality and compliance organization and Demonstrates ability to develop and implement processes for monitoring and reporting metrics and Leverages understanding of KPI usage to develop achievable improvement goals
Demonstrates ability to assess and approve Quality and compliance issues and bring appropriate issues to the board, prepare and present applicable data and issues in a clear and concise manner and Demonstrates ability to lead the meeting when called upon and Identify appropriate resources and materials and provide to executive management board for review
Coach others on proper etiquette and procedures for leading investigations
Understand investigation results and oversee implementation of corrective actions and solutions
Demonstrates ability to identify corrective actions that should be applied internally to other areas of the business / sectors, and escalates them appropriately for use
Demonstrates deep knowledge of GMP/GDP/GAMP rules and applicable international regulations
Understand how GxP application impacts production quality and consequences of non- compliance
Develop appropriate remediation plans and activities to support product compliance
Develop appropriate SOPs and procedures in response to new regulations
Knowledge of Operational Excellence that includes Analytics & Problem Solving, Technology & Data Management, Decision Making, Knowledge Management
Knowledge of Quality & Compliance which includes Quality Mindset, Compliance Orientation, Environment Health & Safety
Knowledge of Business Fundamentals which includes Financial Management & Budgeting, Project Management, Business Case Development, Business Orientation
Knowledge of Business Partnering which includes influencing, Change Management, Time Management, Global Mindset & Management
3+ years of professional experience in Regulatory Affairs, Quality Assurance, Quality Engineering or related areas in medical device or other healthcare industry
Ability to provide effective leadership, remove obstacles, develop team members professionally, and improve team efficiency
Familiarity with design controls, quality management systems and regulated environments
Supervisory/managerial experience
Possess subject matter expertise in areas such as process validation, test method validation, statistical techniques, and/or root cause analysis

Manager, Quality Assurance, Alexa Skills Resume Examples & Samples

Bachelor’s degree in Computer Science or equivalent combination of technical education and experience
Six or more years of industry experience, including at least three years of hands-on testing and two years as a QA manager or lead
Fluency in SQA methodology and experience with user-level automation tools, such as Quick Test Pro, Selenium, or LoadRunner
Experience in developing and implementing QA strategy
Excellent written and verbal communication skills, with a track record of working effectively with Development Engineering and US-based SQA counterparts
Strong people management skills, with a track record of hiring and growing talented SQA Engineers
Experience in IoT (Internet of Things) or VUI design
Proven ability to define effective, efficient, and scalable test processes for digital products and services
Strong organizational design and recruiting skills; proven ability to build high-performance teams
Excellent customer experience intuition; demonstrated success in delivering a world-class customer experience (ideally in the digital content industry)
Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision
Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members
Nimbleness and comfort with ambiguity; comfort responding quickly to rapidly evolving threats and opportunities
Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
Proven ability to work with multiple stakeholder teams across geographies through influence versus direct management; excellent interpersonal skills
Establishes test priorities and coordinates test activities ensuring deadlines are met, and business requirements and objectives are satisfied
Negotiates business commitments and resource requirements. Works with business and technology leadership to evaluate performance of software quality assurance and ensure knowledge of and satisfaction of support and services delivery
Provide direction for software quality assurance professionals responsible for software testing ensuring that software quality acceptance criteria and production release timeframes are met while delivering reliable and innovative technology solutions for our business
Demonstrated leadership brilliance, intellectual curiosity and operational excellence
Knowledge of and ability to drive process development, quality assurance practices, and release management
Understanding of Infrastructure technologies including networks, servers, and databases
Demonstrated project management skills including an understanding of project management processes and related tools

Manager, Quality Assurance Automation Resume Examples & Samples

Directs a technically skilled staff in automated application test development to create a library of automated test scripts to reduce test time. This automation of applications testing will improve the time to market for Payroll applications on Web & Mobile
Maintains an industry best of class knowledge of automation test technologies in order to complete test script code reviews, write test scripts, and manage the automation test library which will provide a repository of reusable test scripts used by the testing organization
Identifies areas within or across business applications that are ideal for automated test scripting to ensure effective use of resources
Designs, maintains, and ensures the integrity and completeness of the integrated test environment to allow meaningful results to be extracted
Recruits, selects, hires, evaluates and ensures training of staff personnel to meet the needs of the automated testing development function. Coaches and develops staff for personal and corporate advancement through training programs, workshops and other educational resources
Initiates novel reporting techniques on automated test results to determine a Go/No Go decision to production
Assists in defining and executing Quality Management (Policy, Procedures, Objectives, Assurance, Training, Control, Audit, & Planning) for IT to improve the quality of the business solutions delivered to the business units
Manages the software testing schedule, coordinating deadlines with business stakeholders and assigning resources to meet project deadlines
Assists in developing an Enterprise automated test strategy across multiple platforms that is cost effective and reduces time to perform regression test cycles while maintaining or improving the application quality to production
Assists in maintaining positive relationships with vendors who provide the following: automation test tools, testing services, and test training/certification for the purpose of providing a cost effective, high quality test environment for Information Technology
Experience with six sigma and operational excellence initiatives
Minimum of 8 years’ experience in a Quality Assurance role in the pharmaceutical industry, preferably with parenteral dosage forms. OSD and Combination Product related experience desired
Previous experience supervising personnel required, managerial experience preferred
Knowledge of SAP, LIMS, Track Wise preferred

Manager Quality Assurance TPU Resume Examples & Samples

Cost effectively manage a group delivering quality control/ assurance to the Ringwood manufacturing organization
Be responsible for, and champion, the maintenance and further development of site-wide ISO9001:2015 registration
Coordinate the current and future testing of all raw materials, intermediates, and finished goods, including the downstream logistics
Deliver targets on all KPI's related to the operations within the QA/QC teams: EHS, manufacturing cost optimization, product quality optimization, production efficiency optimization, and required testing processing times, and assist with the blocked stock reduction
Issue monthly reports including relevant conclusions, and recommendations for investment/ process improvement
Develop, implement, and maintain an effective, timely complaints handling process which will deliver the agreed KPIs. Establish and manage a strategic program to improve the Complaint Handling on a continuous basis
Further develop and manage a quality system that provides documented business processes to support development, manufacturing, sales, and technical service which will enable customer responsiveness. Ensure that the IMS database is maintained and that all documents are appropriate, effective, and up to date
Drive a culture of safety, quality assurance, and continuous improvement
Be the TPU business process owner (SAP expert) for the US TPU Quality Module and as such be involved in engineering projects. Maintain QC inspection plans, and specifications in SAP system for new raw materials and finished products according to NPI procedures
Support the introduction of best practices in the areas of process analysis through the use of statistical analysis to constantly refine the capabilities of the organization
With the Plant Manager, develop and implement a strategic plan for the development of capabilities of the QA Organization, including career development of the Quality Team members, training, a quality assurance focus, and capital expense planning including analytical instrumentation in QC, at line, and in line. Set clear and challenging goals for Quality. Provide challenging tasks and assignments that relate to planned development areas for Individuals
Manage the lab scale Raw Material second sourcing opportunities, led by the Quality Technologist
Manage the Non-Conforming Sales Product investigations, root cause analysis, and Corrective/Preventative Actions to completion and Maintain the Quality Disposition data in SAP
Work with Requisitioning, Purchasing, QC, and Maintenance to ensure calibrations and preventive maintenance are scheduled and completed on time
Provide training to the quality team, engineers, or site that ensures the ongoing development of a quality mindset, such as: lab analyses and equipment maintenance, GMP documentation, continuous improvement, basic statistics and control charting, FTIR basics, incoming raw material testing, revising ISO documents, etc
Develop a system for everybody at the site to share and document knowledge about manufacturing process best practices for each product family to ensure sharing of knowledge and continuous quality improvement
Ensure all activities within the area of responsibility are compliant with regulatory and company standards in close cooperation with the Plant Manager and EHS Manager
Ensure proper record retention as per corporate and legal required standards
Ensure HR activities within the area of responsibility are compliant with regulatory and company standards. As part of the Corporate Guidelines, this entails the use of Performance Management and a comprehensive training program meeting the legal requirements of EHS, quality, and efficiency for all associates. In close cooperation with the HR Manager, ensure that organizational or individual problems/ requests are being dealt with professionally and, if possible, proactively
Manage the Ringwood Quality Systems to overall effectiveness and customer satisfaction
Participate in Environmental, Health, & Safety initiatives as set forth by the company
Bachelor’s Degree required, Master’s Degree preferred, in Chemistry, Engineering, or related field
Five or more years’ experience
Six Sigma Green Belt or Black Belt certification strongly preferred
Must have a proficiency with Microsoft Excel, PowerPoint, and Word, as well as E-mail and Internet
Strong EHS Awareness
SAP or ERP Experience
ISO 9001 Auditing and Documentation Experience
Experience with statistical analysis and sharing data to various audiences, Minitab preferred
Work collaboratively with cross-functional team members from different levels with different backgrounds and perspectives
Deal comfortably with more senior managers, understanding how they think and work
Remain flexible and adapt easily to changing situations
Share expertise and knowledge with others
Find common ground to solve problems for the good of all
Listen and incorporate ideas from others
Give individuals freedom to meet goals in their own way
Embrace change as an opportunity

Manager, Quality Assurance & Safety Resume Examples & Samples

Bachelor’s degree with 5 years of experience. An additional 4 years of experience may be substituted in lieu of degree
Ability to obtain and maintain a Secret Security Clearance
Experience directly managing personnel
Aerospace and Defense quality management experience
Experience working under a contract containing the Ground and Flight Risk Clause
Experience in Root Cause Analysis, Corrective and Preventive Actions
Quality Assurance experience with US Army or DCMA
FAA Airframe & Powerplant certificate
AS9100 / 9110 Lead Auditor training
OSHA 30 Hour Compliance Training

Engineering Manager, Quality Assurance Resume Examples & Samples

You will oversee, manage and develop the test teams
You will ensure the quality of test cases and test executions through review, training and tooling
You will be coming up with, and implementing Software Testing strategies, driving process improvement and raising the bar of test activity across platforms
You will provide estimation and handle resource management, preparing the plans and roadmaps for the quality team
You will train and grow your teams by and use your eye for talent to hire a talented team of QA Engineers to ensure capabilities are developed and resources are aligned to support the growth
Assure full compliance with all customer’s specs and requirements as per contract for every job
Staff, organize and develop the Quality Team to respond to product or process development needs
Act as a quality liaison with customers ensure quality support to all functional processes needed from the point of order through delivery, including order entry, design, product development, purchasing, manufacturing, test, and ship
Establish, implement and maintain the Quality Management System. Maintain position on site leadership team as ISO management representative, or as defined in Site Quality Standard
Define quality systems, continuously refine and improve systems to achieve desired results
Monitor auditing function to assure compliance to systems and procedures
Monitor and report quality performance (internal, external, supplier) and help identify areas of needed improvement
Provide development opportunities, guidance, training and assistance to quality assurance and quality control personnel
Monitor corrective actions and report deficiencies in responses and results
Facilitate and support audits by external agencies and Customers. Develop responses to findings and ensure implementation and closure of all findings
Oversee activities of staff to insure site and division level goals are achieved
Manage PMP process for site quality organization
Manage quality function within established budgetary guidelines
Assure the quality assurance team operates in full compliance with all federal, state and country regulations, equal employment and OSHA laws (or specific country laws) and other safety and operational guidelines
Interact with the functional areas including manufacturing, purchasing, engineering, production and field service/repair to evaluate failure trends, product quality problems, and quality issues
Interact with customers and suppliers on quality issues plus resolution of any problems within process and final product acceptance
Provide input, guidance and coaching to site leadership team to ensure continuous improvement
Provide quality support for in-process and final inspection to establish quality standards and customers’ requirements
Recruit, retain, manage and develop subordinate associates to ensure a well-qualified and high motivated department
Communicate effectively both verbally and in writing with a wide variety of customer from internal and quality team members to outside final customers
Be able to perform and coach others in data analysis and perform root cause analysis using Flowserve’s DMAIC Lite toolset
Show continual performance improvement of site metrics through the use of data
Review site quality system on an annual basis and revise system to improve performance. Incorporate site quality system changes as needed to ensure performance
Perform quarterly reviews of audit findings, proposed root cause and insure corrective action is implemented and delivering expected results
Report site quality data, in compliance with division or corporate definitions, on a monthly basis
Develop root cause analysis and corrective actions based on quality data
Maintain a skill and development plan for all site quality personnel
Provide monthly report to site leadership on deficiencies in processes and actions to correct
Manage the supplier improvement process at the site level
Bachelor’s degree in Mechanical Engineering or equivalent
The individual should have a minimum of 8-10 years of quality assurance experience in a highly engineered environment which is recognized for quality assurance and continuous improvement
Experience with industries where product development and customer service satisfaction are critical measures of success would be ideal
Organizational and planning skills
Lead Auditor in Quality Systems Course or equivalent
Quality Management Systems and/or ISO 9000 Training or equivalent
Certified Lean Six Sigma Black Belt or Green Belt
A change agent that possesses the ability to influence decision making and build critical relationships in a manufacturing organization
Strong business and financial acumen and possesses a good working knowledge and understanding of business operations
Results-oriented with a passion for quality, service and customer satisfaction
Strong analytical skills and timely decision making ability
Proven leadership skills – team building, collaborating, presentation skills, strategic and innovative thinker, and self-starter with a high energy level
Required to travel domestically and internationally occasionally
Fluent in both Spanish and English
Experience in an industry utilizing design, machining, assembly, and testing processes
Experience in both build-to-order and volume production environments
Independently determine approach to managing daily operations; guided by general policies and management guidance
Develop or contribute to the development of procedures and standards by which others will operate
Interpret and execute standards and procedures directly affecting work activities
Develops and communicates goals and objectives to staff and key partners
Monitor goal performance and coordinate action for improvement of shift and overall PQA performance by championing department OPEX efforts. Assist project teams in establishing priorities, project timelines and in securing resources
Actively represent Quality Assurance on incident triage teams or support efforts by providing guidance and/or technical leadership
Partner with internal personnel at various management levels to resolve issues, establish direction, obtain resources, and drive change
Reviewing and approving operational procedures and product manufacturing procedures, approving process validation protocols and reports for manufacturing processes, and approving environmental characterization reports and change control documents
Approving non-conformances, representing QA on project teams and approving change-over completion controls
Leading investigations, as well as leading plant and site audits
Master’s degree and 3 years of Quality experience OR
Bachelor’s degree or and 5 years of Quality experience OR
High school diploma / GED and 12 years of Quality experience AND 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
Bachelor’s Degree in Life Sciences, Engineering or related field
6 + years of quality assurance or combination of quality and manufacturing experience in the biotechnology/pharmaceutical industry
3 + years of supervisory/management experience
Experience in areas of manufacturing, investigations, CAPA, product release, validation and/or change control
Experience in regulations, standards and guidelines that apply to biotech manufacturing in a multi-product environment
Ability to develop meaningful team and staff goals, manage performance and coach and develop staff
Ability to manage to established timelines and deliver results to meet or exceed department and company goals and objectives
Thorough knowledge of monoclonal antibody manufacturing or ability to apply previous biotech manufacturing knowledge to understand manufacturing deviations
Ability to communicate clearly, facilitate discussions and present to audiences at all levels of a site organization
Decisive and independent risk-based decision-making ability on the floor to support manufacturing needs
Documents performance and adherence to action plans and timelines for all QA-related activities such as
Bachelor's Degree and 3-4 years of experience in the Textiles and/or Apparel industries is required; Textiles- and Apparel-related degrees and courses are preferred
Apparel industry knowledge is essential
Strong interpersonal and communications skills (Verbal and Written) to develop and maintain productive working relationships with external and internal customers and suppliers (ex.: Mexico Manufacturing)
Possess a sound understanding of business priorities
Ability to independently work, prioritize activities, and follow and execute plans/instructions with minimal supervision
Self-starter, multi-task oriented and able to resolve issues in a timely fashion
Strong computer skills including Microsoft Office, MS Access and above-average, MS Excel skills
The preferred candidate will also have
Review requirement specifications and technical design documents to create measurable test metrics
Promote and implement Quality Assurance best practices
Develop and manage QA project schedules
Report and maintain software defects of defect management system
Coach and mentor QA Engineers in a team oriented environment
Assist with training where needed
Work with Human Resources to interview and hire top engineering talent
Bachelors degree in Computer Science or related field; equivalent experience of 5 years may be considered
Minimum of 6 years software quality assurance testing as part of a formal QA test organization
Experience testing applications under Windows and Internet operating environments
Experience writing basic SQL Queries
Experience with Mercury Interactive Product Suite
Excellent proofreading, written and verbal communication skills
Demonstrated ability to change direction and reprioritize abruptly
Demonstrated ability to work in a focused, fast-paced team environment
Experience with SaaS highly desired
Implement testing strategies and procedures within our development environments, performing regression testing for upgraded instances in test and production environments, and developing quality control measures for production output
Plan appropriate testing schedules with the product delivery team throughout the development cycle
Collaborate with Development, Implementation, and Operations teams to establish quality throughout the organization
Assist with the review of software documentation and release notes to ensure technical accuracy, compliance, and completeness
Analyze trends, track key measures, and provide technical Quality direction to employees, management, and clients
Develop and implement project plans for quality programs and initiatives (e.g., MPTQM, ISO 9001, Lean Six Sigma, Baldridge Self-Assessment, etc.)
Make recommendations for capital expenditures and headcount for the Quality Assurance area
Select, develop, and evaluate personnel to ensure efficient operation of their area
5 years' experience in developing and executing test strategies for web-based applications
4 years' working with Java-based development teams in a dynamic environment
Bachelor's degree in Computer Science, MIS, CIS, or an equivalent
Experience managing technical personnel or being in a lead role
Ability to communicate and collaborate effectively
Significant experience with automated testing platforms
Experience with Microsoft SQL Server
Analyze current state and design work flow within Procurement Operations to create the most efficient processes and continuous improvement. Partner with business lines both domestic and off-shore to establish quality measure metrics related to the process and design. Will make recommendations to realign work as needed for process improvement
Lead a team of quality analysts responsible for documenting process and policy standards and conducting quality assessments and data analysis related to various work flow designs/processes. As the leader, works with team to prioritize objectives and set consistent methodology to approach the work that needs to be completed. Ensures that all risk and compliance factors are considered before implementation
Acts as an escalation point to the analyst team on issues arising out of analysis and process standards. Provides coaching and performance management to direct reports, including annual performance reviews
Administers the governance process over process standards, data and documentation
Responsible for interpreting data into consumable information for procurement leaders and ensures a robust feedback loop and reporting process is in place
Establishes best practices to continually mature the quality assurance program
Ability to communicate across all levels of leadership within Procurement
Effective team leadership skills
Experience implementing and managing a quality assurance program
Strong analytical skills and ability to transform data into meaningful information
Attention to detail and a results driven approach
CQPA certification preferred
Successful application of various process improvement methodologies (i.e. Six Sigma, Kaizen, Lean, Kanban, etc.)
Demonstrated experience in Procurement (e.g. Sourcing, Purchasing, Vendor Management or Operations)
Strong leadership skills with the ability to work across multiple agile teams
Solid understanding of agile software quality assurance and processes
Strong desire to join and influence an agile development team and build quality software
Provides leadership to team by communicating vision, strategies and objectives to employees
Provides career counseling and professional development support
Participating in the planning, development and testing of key features as a member of an agile team
Investigate and implement new agile testing methodologies for robustness and efficiency
Administers change control process for zero defect software development
Ensures adequate product testing prior to implementation
Administers problem management process including monitoring and reporting on problem resolution
Makes recommendations to superiors regarding the acquisition and/or implementation of software to increase information systems efficiency
Assigns work to subordinates, monitors performance, and conducts performance appraisals
Interviews and makes recommendations for additional staff
Requires experience in programming test cases (writing automated test case based on defined use case/requirements)
Prepares and monitors budgets for each area of functional responsibility
Provides guidance for implementation of automation
Responsible for managing the quality functions, personnel, related training, and deployment of Standard Practices for Service Center Repair Station(s) and Quality Assurance Department of Business/Regional Aviation Services. Position has final authority over airworthiness and quality and is responsible for facility compliance with Federal Aviation Regulations
Act as the focal point and liaison for all interactions with the FAA, for example, answer LOI, complete submittals, and ensure compliance with regulations
Oversee applicable inspections of aircraft maintenance for service and/or overhaul and repair activities to ensure airworthiness and compliance with Repair Station manual, Quality Control manual, and regulations
Develop and maintain the FAA Repair Station/Quality Control Manual in accordance with Federal Aviation Regulation 145
Develop and administer the FAA Parts Manufacturing Approval as required by assigned site
Review and interpret Federal Aviation Regulations to realign current policies, procedures, and manuals as necessary
Develop procedures to administer company quality policy
Prepare department budget for fiscal year operations
Oversee and administer the Internal Quality Audit Program
Document and communicate requirements of Technician Training Program including record keeping
Establish and maintain quality and reliability standards by studying product and customer requirements in conjunction with management, engineers and technicians
Establish and maintain product quality documentation system by writing and updating quality assurance procedures
Collect, analyze, and summarize quality-related information and trends to prepare reports on product and process quality
Review and implement, as appropriate, current best practices within Quality field to support achievement of organizational objectives
Maintain current knowledge of new trends in quality including the while implementing appropriate best practices
Communicate with appropriate customer representatives as required, to ensure all quality issues and inquiries are satisfied. Also provide performance feedback to customers as required
Must have at least 7 years of experience in quality management with 5 years leadership/ supervisory/management experience
A&P licensed
Must have previous experience as a Chief Inspector for a 145 repair station
Working knowledge of FAA and Federal Aviation Regulations pertaining to maintenance programs and procedures
Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
Bachelor degree in Business, Aviation, Engineering or related field (Degree may be offset by additional experience)
Previous experience in ISO-certified environment
Previous experience with the FAA
FAA Inspection Authorization
Six Sigma background
CRJ or Q-Series experience
Trains and coaches Program Managers and supervisors on group observations, coaching, quality assurance processes, procedures, and completing all necessary forms for fidelity purposes
Responsible for training, implementing, and coaching program staff on behavior management systems
Provides observation and coaching on interactions between staff and participants
Assists with the evaluation of training materials in response to manager requests, audit reviews, contract changes to ensure that training materials are aligned with Evidence Based Practices and support contractual obligations
Assists with developing quality assurance assessment tools used to measure program fidelity at various programs
Assists with reviewing and developing evidence based practice policies and procedures needed to align programming with evidence based practices
Assists with creating fidelity surveys to measure ongoing program sustainability
Works in partnership with Continuum of Care research department to develop intermediate outcomes and monitor trends for program effectiveness
May be assigned special projects as needed to support new Company initiatives

Program Manager, / Quality Assurance Resume Examples & Samples

Manages the development, implementation and continual evaluation of the CIBMTR quality management system
Manages a bi-campus program to monitor, report and resolve quality-related incidents. Collaborating with functional area leadership, ensure incident investigation, risk assessment and relevant corrective and preventive actions (CAPA) with effectiveness checks
Manage supplier qualification processes when appropriate to assess compliance with quality standards and pertinent regulations
Manages a bi-campus Document Control system to assure essential documents are current, appropriately reviewed and approved, consistently titled, archived when obsolete, and kept secure, confidential and traceable
Oversees the administration of a quality management electronic system
Manages development of quality and process improvement training
Facilitates cross-functional quality improvement teams and process improvement initiatives
Develops and implements an quality assurance process
Participates in internal and external audit processes
Works closely with MCW and NMDP Regulatory Compliance departments to maintain operational compliance with national and international regulations and accrediations requirements of professional organizations
Works collaboratively with Quality Assurance departments at both MCW and NMDP to support alignment of QA initiatives and responsibilities
Conducts trend analysis and generation of quality reports
Ensure compliance with regulatory and institutional policies
Advises and informs Senior Leadership regarding quality issues that impact the CIBMTR
Serves as lead content expert fro CIBMTR strategic quality intitiatives and practices, and in support of building and sustaining a culture of quality and excellence
Participate in the development of program resources through literature searches, contact with outside programs, and review of funding opportunities
Participate on appropriate committees relevant to the advancement of the program and the profession or area of research
Experience in qualifying consumer software; preferably in consumer electronics
Experience in automation, technologies and tools. Ability to drive automation initiatives
Strong understanding on various SDLC models; ability to handle agile/waterfall process in a fast paced development environment
Comfortable in working with large, cross-functional, multi-departmental teams across management levels in formal and informal settings
Candidates must have current coding skills in at least one high level progamming language (Python/C++/Java/JavaScript)
People management experience
Ability to propose and provide good QA analysis and risk assessment to stakeholders
Ability to coodinate and plan for multiple releases with multiple dependencies across multiple platforms, for global territories
Bachelor’s degree in computer science, computer engineering or relevant technical discipline
Has a natural talent for problem solving and a passion for driving improvements for upward and downward processes to raise the overall quality level of software and development approaches/environments/tools
Has experience with software build and deploy/release systems and continuous integration/tools

Manager, Quality Assurance & Process Resume Examples & Samples

Working with a broad range of stakeholders to ensure development of practical ideas and leading the implementation and delivery of these projects
Interact with technical and non-technical contacts
Analyze and process large amounts of data to help design and configure go forward solutions
Demonstrate advanced understanding of Order to Cash, with a focus on Client billing, accounts receivable, invoicing and payment processing
Develops simple solutions to business problems through in depth analysis, coordination and negotiation with key decision makers
Understand complex business and information technology management processes
Assist in the selection and tailoring of tools to support department processes and projects
Build and nurture positive working relationships with co-workers and management with the intention to exceed their expectations
Enable future growth and increases in complexity and scale
Initiates new or revised departmental procedures, programs and initiatives
Work with a software development team and Service providers in a geographically distributed structure
Ensure the implementation of high-end, business-wide, critical strategy set by senior management
Provide direct oversight of quality assurance team, adhering to QA standards and SLAs, and escalating risks and issues to the Engineering Delivery Head
Invest time on a daily basis on all projects to remove impediments and provide solutions to technical challenges and make escalations as necessary
Define and revise (if needed) metric/performance reporting under directions from Engineering Delivery Head to ensure viability of service levels
Participate in capacity and program planning exercises
Hire, manage and mentor 2-4 development leads who will manage a team of 6-10 engineers
Provide input, guidance and coaching to site leadership team to insure continuous improvement
Provide quality support for in-process and final inspection to establish quality standards and customer’s requirements Recruit, retain, manage and develop subordinate associates to ensure a well qualified and high motivated department Communicate effectively both verbally and in writing with a wide variety of customer from internal and quality team members to outside final customers
Be able to perform and coach others in data analysis and perform root cause analysis
Show continual performance improvement of site metrics through the use of data and CIP methodologies
Review site quality system on an annual basis and revise system to improve performance
Incorporate site quality system changes as needed to insure performance
Develop Root Cause Analysis and Corrective Actions based on quality data
Manage implementation and compliance of Quality Management program, including record keeping and training of department-level Quality representatives
Provide monthly report to site and division leadership on deficiencies in processes and actions to correct
Manage the supplier improvement process as the site level and participate in divisional supply management activities
Achieve quality goals, ensure the achievement quality objectives, implement corrective actions if needed, to adjust the level and to improve quality
Manage day-to-day quality operations and deliverables, produce and update quality reports, accompanied by detailed analysis, participate to strategic planning, related to the quality aspect
Improve key success metrics, proceed to analysis in each Department in order to make an assessment of the quality and to devise ways for improvements
Actively manage the staff, support, motivate and retain an outstanding team, develop and supervise the quality analysts among others, by calibration sessions, observations and internal audits
Manage the communications; Implement and maintain a continuous feedback process with your team and the different stakeholders
Escalate system level issues to the appropriate team, carry out regular audits to verify the quality of execution of processes in place, and make reports to the concerned department
Ensure compliance with the company policies, processes, tools and system changes
Perform other cognate duties
Minimum of 3 years experience in customer service in a customer contact center
Implements and maintains location specific food safety & quality assurance programs. Develops and leads implementation of technical plans, clearly defining the critical issues and the approach to be used in resolving food safety issues
Ensures that facility and products meet and maintain all required company, customer and regulatory guidelines
Leads and participates in all regulatory, third party and customer audits and inspections. Seeks to establish constructive working relationships with inspectors and auditors. Responsible for overseeing corrective action plans that may result from such inspections and audits
Monitors plant sanitation and good manufacturing practices daily to maintain high standards of sanitation. Works with Plant Manager or designate to resolve issues
Evaluates daily production samples to ensure that products meet DFA FMIC food safety & quality standards
Leads consumer and customer complaint follow-up process for the facility
Monitors incoming raw materials to ensure that they meet DFA FMIC specifications and works with suppliers and corporate purchasing department for issue resolution
Conducts monthly plant and warehouse inspections. Responsible for annual internal SQF and FSMA compliance inspections
Trains and supervises laboratory personnel and laboratory test results to ensure quality standards are maintained
Develops, organizes, and administers training for plant employees on GMP's, SQF, and food safety preventive control related topics
Consistently provides an active presence on the production floor to support operations and business needs within the facility
Responsible for completing KPI and plant quality performance reporting on an ongoing basis. Must identify trends, complete necessary investigation and respond with corrective and preventive action plans
Keeps Director of Quality Assurance and General Manager informed of activities that may require his/her attention
Performs other responsibilities as determined by business needs
Bachelor of Science in Food Science, Dairy Science or related curriculum and 5-6 years of quality assurance and manufacturing experience in the food or dairy industry, with at least 2 of those years in a management role
Or 9-10 years of quality assurance and manufacturing experience in the food or dairy industry, with at least 2 of those years in a management role
Dairy manufacturing experience preferred
Advanced knowledge of quality assurance processes and methods, preferably in a dairy or food industry setting
Familiarity with dairy manufacturing and microbiology
Analytical ability and problem solving skills
Working knowledge of fundamental quantitative analysis and statistical methods
Technical writing skills to create policy documents and audit reports
The candidate shall have, as a minimum, at least one of the following
Five (5) years’ experience as a Construction Superintendent; or,
Three (3) years’ experience as a Contractor Quality Control Supervisor; or,
Two (2) year Associate’s Degree in Construction Technology or Construction Management, or,
Four (4) year Bachelor’s Degree in Civil Engineering, Mechanical Engineering, or Electrical; or,
Engineering degree with two (2) years’ field inspection experience
Ability to obtain access onto a U.S. Military Installation
Under direction of the Executive Director, Global QA and Compliance, and in coordination with the Manager, EU/Asia Pacific CTQA, execute quality standards and quality management program for global clinical trials operational procedures and activities originating in the US. Specifically, the Manager, Quality will be responsible for management of all Quality tasks related to business operations at the US locations in alignment with global policies and procedures
Ensure quality input to and approval of all clinical trials policies and procedures
Provide GCP input to laboratory and other ACM global operations as needed
Project and people management, KPI tracking, process improvements, etc
Determines test cycles, phases and conditions; sets up testing environment and equipment. Enforces QA standards for all phases of testing
Performs technical analysis to identify the scope and schedule for upcoming projects and individual work items
Performs installation, functional testing, regression testing and support for all phases of the SDLC
Independently analyzes issues, recommends software changes and writes detailed bug reports. Creates and maintains ownership of test cases and test results throughout SDLC
5 years’ experience in testing leadership. Transportation, Government agency support would be preferred
Microsoft Office, Jira, Jama
Skills are leadership, Testing, QA skills, SDLC, Agile, Waterfall, presentation skills, business acumen
These specifications are general guidelines based upon the minimum ordinarily considered essential to satisfactory performance in this position
Individual skills and abilities may result in some deviation from these guidelines
Demonstrated ability to integrate the whole picture through creation of end-to-end test scenarios along with functional, regression, and performance (stress/load) test plans,
Competency to utilize Company software and proficiency in Microsoft software applications and a willingness to learn new systems as necessary

Manager, Quality Assurance Loan Management Resume Examples & Samples

Provides third party oversight and segregation of duties of loan management by performing quality assurance review on loan files for completeness and accuracy in Loan Module; ensures specifications of loan documents are entered accurately into the system and that the system is being used properly by Department of Neighborhood Development (DND) personnel. Corrects errors and discrepancies. Identifies issues in data quality, sourcing, or documentation by reviewing existing data and processes
Ensures data integrity in the loan module as the system of record (sub ledger for loan receivables); i.e., verifies and tests data; cross-references data against source documents to verify accuracy and completeness
Audits loans entered into the Loan Module and interfaces with PeopleSoft Receivable and General Ledger; does sampling of loan information for testing purposes monthly or quarterly or as required. Verifies that loan balances on General Ledger are equal to that listed in the Loan Module and in the loan documents. Corrects errors preventing interfacing of loan information between AR and Accounts Payable (AP)
Manages accounts receivables for loans; i.e., reviews invoices using AR Billing; verifies amounts and dates of payments received match that specified in loan documents; researches current invoices of loan payments in order to determine status of loans, payment histories, and if in arrears
Manages loan collections; i.e., informs DND personnel of loans in arrears so that borrower may be contacted; enters information received from DND into loan module, records when invoices are sent out and money received; etc
Monitors aging and write offs; reviews dunning report to ascertain age of loan; researches action taken by DND in regards to collections and reviews documentation; prepares recommendations on write offs for approval by Manager. Works with DND personnel to perform needed AR functions (dunning, write offs, etc.) and to remedy identified errors or areas of concern
Prepares recommendations for training, new policies, data scrubbing, or other methods to resolve data quality concerns as required. Assists in development of business processes and training; updates user manuals as needed
Provides reports on loan module to management; i.e., outstanding balances, accrued interest, number of days loans in arrears, etc
Produces necessary statements to conform to financial reporting requirements for tax purposes, etc
Works on projects relating to loan management as assigned
Performs related work as required
At least three (3) years of full-time, or equivalent part-time, professional experience in financial analysis, fiscal analysis, budget analysis, management analysis, or program administration or management or related field, in work that included loan portfolio management
A bachelor’s degree in accounting, finance, or a related field may be substituted for two years of the required experience
Knowledge of the methods, techniques, principles and practices of management, accounting and fiscal management relating to loan portfolio management
Intermediate level of understanding of Excel required
Competency in the use of related software such as Microsoft Windows, Office Suite preferred
Experience with software such as PeopleSoft Financials preferred
Strong interpersonal skills and the ability to interact with varying levels of staff and management
Ability to communicate effectively orally and in writing; to make presentations; to follow oral and written instructions and procedures; to manage and audit loans; to perform quality assurance review and analyze information and data; to analyze methods and procedures; to define or identify problems and recommend solutions; to maintain confidentiality; to prepare clear and concise statistical and other reports; to make presentations; to establish and maintain effective working relationships; and to work independently and as a member of diverse teams
Ability to exercise good judgment and focus on detail as required by the job

Related Job Titles

Quality Manager resume examples for 2024

Quality managers need to have an eye for detail and a knack for problem-solving. According to Dr. Cindy O'Reilly, Director of Quality, "You have to be able to analyze data, to understand what it's telling you, and to do something with that information. That's a very important quality for a quality manager." quality managers also need strong interpersonal skills to effectively communicate with their team, customers, and suppliers. They must be able to "work closely and advised production supervisors and production staff to ensure all quality procedures were followed and the disposition of material." They must also be able to "investigate customer complaints associated with product quality and coordinate the development of root cause analyses and the development of corrective actions."

Quality Manager resume example

How to format your quality manager resume:.

Use the same job title on your resume as the job you're applying for: Quality Manager
Highlight achievements rather than responsibilities in your work experience section
Aim to fit your resume on one page, focusing on relevant information for the Quality Manager role

Choose from 10+ customizable quality manager resume templates

Choose from a variety of easy-to-use quality manager resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your quality manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Quality Manager resume format and sections

1. add contact information to your quality manager resume.

Quality Manager Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your quality manager resume

Your resume's education section should include:

The name of your school
The date you graduated ( Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Quality Manager Education

Quality Manager Resume Relevant Education Example # 1

Bachelor's Degree In Business 1996 - 1999

Arizona State University Phoenix, AZ

Quality Manager Resume Relevant Education Example # 2

Bachelor's Degree In Business 2010 - 2013

Strayer University Washington, DC

3. Next, create a quality manager skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills ; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an quality manager resume

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

A quality management system is a set of techniques that deals with the procedure, process, and duties to achieve a quality goal and purpose. This particular skill focuses on the coordination and management of the company's policy. With this system, they can determine what needs improvement and understand the level of awareness and efficiency.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Quality control is a set of instructions or procedures to ensure a manufactured product or a service is up to the highest quality standards. This set of quality control criteria are either defined by the clients or the company itself.

Top Skills for a Quality Manager

Continuous Improvement , 7.7%
Corrective Action , 5.5%
Quality Standards , 5.1%
Product Quality , 4.7%
Other Skills , 77.0%

4. List your quality manager experience

The most important part of any resume for a quality manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of quality managers" and "Managed a team of 6 quality managers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Rated as Top Performer for SMB Sales FORMULATED IT SVCS 2001 - 2002 Sr.
Worked with CAD engineers on PCB layout.
Coordinated all Pro/Engineering hardware, software, and training requirements for the Commercial Engineering group and Presented team status to management.
Designed high speed data cable assemblies and developed cable routing workplans for high-performance computational systems.
Implemented virtual NIC driver on Linux Platform utilizing the APIs exported by the NTB PCI driver.
Performed data validations on XML Service calls between the Clients and Vendors.
Extracted data from flat files using UNIX shell scripts.
Provided support to the Business QA team during the Business Acceptance Testing (BAT) phase of the project.
Utilized tools and methodologies to improve individual effectiveness and increases efficiency in the QA process.
Coordinated the test efforts of on-site and off-shore teams and reported directly to the QA Manager.
Trained on the latest HDP-CVD process technology, documenting new process and maintenance procedures for the Applied Materials 300mm Ultima Systems.
Supported DUT windows OS host systems, setup, operation, updates and hardware repair.
Implemented a Perl based web page for ETEST critical success indicators saving $500K daily and reduced factory downtime.
Completed static analysis of McAfee Central windows 8 application using sharplinter command line tool and python script.
Programmed motion controls systems and the associated interfacing with PLCs and HMI, simulation, testing and start-up.
Executed the LEAN-Sigma optimization and downtime avoidance of 77% ETO sterilization process.
Coordinated management reviews and third party audits (FDA, ISO, etc.)
Reviewed and audited installation (IQ), operational (OQ), and procedural qualifications (PQ).
Led Six Sigma projects to improve business processes.
Performed first articles and implemented inspection procedures for new products/transfer components to MPROC, equipments and tool calibrations.

5. Highlight quality manager certifications on your resume

Specific quality manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your quality manager resume:

Certified Quality Engineer (CQE)
Six Sigma Green Belt
Certified Quality Auditor (CQA)
Master Quality Manager (MQM)
Lead Auditor
Certified Manager of Quality/Organizational Excellence (CMQ/OE)
NSF-IFSEA HACCP Manager (HACCP)
Certified Manager Certification (CM)
Certified Quality Technician (CQT)
Certified Welding Inspector (CWI)

6. Finally, add an quality manager resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your quality manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common quality manager resume skills

Continuous Improvement
Corrective Action
Quality Standards
Product Quality
Quality Management System
Customer Service
Quality Issues
Lean Six Sigma
Process Improvement
Quality Procedures
Customer Complaints
Supplier Quality
Process Control
Customer Satisfaction
Lean Manufacturing
Quality Audits
Quality Metrics
Internal Audit
Data Analysis
External Audits
Quality Program
Excellent Interpersonal
Regulatory Compliance
Direct Reports
Preventive Actions
Pharmaceutical Industry
Customer Audits
Product Specifications
Various Training

Quality Manager Jobs

Links to help optimize your quality manager resume.

How To Write A Resume
List Of Skills For Your Resume
How To Write A Resume Summary Statement
Action Words For Your Resume
How To List References On Your Resume

Quality Manager resume FAQs

How do you write a quality manager resume, what is the role of a qa manager, what should be on a manager's resume, search for quality manager jobs.

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Quality Manager Resume Sample

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Work Experience

Experience in Lean and Continuous improvement projects
Experience working in an operations capacity
Experience driving quality improvements across in cross functional teams, e.g. design and manufacturing
Experience in International Quality System Standards
Strong systems and process knowledge
What is this equation used to calculate Cpk LSL = (x̄ – LSL) / 3s ?
What is the final phase of the APQP development process?
What is the primary difference between Cpk and Ppk?
Can lead Quality Engineers in a strong way & drive the quality culture in a fast paced manufacturing environment
A person that can support the Quality Director in overall activity and setting stretch goals with the team (become a second in command for quality in the optics manufacturing business)
Actively participate as a member of the leadership team in the deployment of the Eaton Business System (EBS) tools process to integrate initiatives into an overall comprehensive site strategy.
Provide support to the Supply Chain Management organization relative to Supplier Quality activities of the operation as well as provide Quality interface, expertise and support to the organization’s suppliers and partners. This includes the feedback of supplier performance to suppliers and the Division
Apply principals and initiatives of the Eaton Quality System and Eaton Business System to the plant’s business and manufacturing processes for continuous improvement
Coordinate and manage continuous improvement activities related to Quality including 8D’s, Kaizen events, BPI’s, Six Sigma projects, and other problem solving activities

Professional Skills

Specific skills include: basic computer skills, good feedback skills, and excellent communication skills (listening, verbal, written)
Strong planning and organizational skills. Strong time management and leadership skills. Excellent analytical skills
Proven leadership and managerial skills, interpersonal skills and personal development skills
Excellent written communication and interpersonal skills along with strong time management and organizational skills
Results oriented, strong analytical and problem solving skills, and excellent communication skills (written, verbal, presentation)
Accomplished problem solving and analytical skills; as well as excellent verbal and written communicating skills
Strong leadership and coaching skills and the proven experience to motivate a team

How to write Quality Manager Resume

Quality Manager role is responsible for leadership, interpersonal, computer, organizational, analytical, organization, presentation, microsoft, technical, english. To write great resume for quality manager job, your resume must include:

Your contact information
Work experience
Skill listing

Contact Information For Quality Manager Resume

The section contact information is important in your quality manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

First and last name
Telephone number

Work Experience in Your Quality Manager Resume

The section work experience is an essential part of your quality manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous quality manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Quality Manager resume experience can include:

Good Communication skills and coordinate ability. Strong Conflict resolution skills
Have strong interpersonal skills and problem solving skills
Excellent communication skills (presentation skills, oral, and written communications)
Excellent computer, interpersonal, oral and written communication skills required. Computer skills
Excellent problem solving skills are required, including experience preparing problem solving documents such as 8D’s
Effective organizational and planning skills; managing near term priorities & strategic aspirations

Education on a Quality Manager Resume

Make sure to make education a priority on your quality manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

School you graduated from
Major/ minor
Year of graduation
Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Quality Manager Resume

When listing skills on your quality manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical quality manager skills:

Demonstrates experience utilizing effective interpersonal communication, supervisory, organizational and priority-setting skills
Effective problem solving capabilities and interpersonal skills essential. Ability to effectively lead and develop a team with various experience levels
Demonstrated experience managing a team of direct/indirect reports and strong leadership skills.
Strong customer service, analytical, and reasoning skills. Better than average written and communication skills required
Strong analytical skills and practical problem solving skills
Experience managing others, strong leadership skills, at least 3 years’ experience in leaders role

List of Typical Experience For a Quality Manager Resume

Experience for quality manager resume.

Experience in facilitation of meetings both internally and externally and excellent presentation skills
Strong project or technical leadership and good presentation skills
Leadership and managerial skills required to effectively communicate the utilization of the statistical tools to others throughout the factory
Excellent interpersonal, verbal and written communication, analytical and presentation skills are also required. Strong attention to detail required
Thorough understanding of manufacturing process with excellent systemic thinking abilities, strong root cause analysis,General Manufacturing Experience
Solid planning, organizing, communication, conflict management and teamwork skills
Strong leadership, decision making and coaching skills
Have good customer and sub-contractor relations skills commensurate with working in public areas
Experience required, 7+ years of progressive quality experience in an medium to high volume durable goods manufacturing environment required
Strong leadership skills to motivate, influence, coach, and mentor others
Effective computer skills including database maintenance, spreadsheets and word processors
Possess strong written, verbal and interpersonal communication skills
Strong verbal and written communication, collaboration, and time management skills
Strong demonstrated CI- LEAN experience required
Strong leadership skills, comfortable training Internal Audit Teams and holding Management Reviews with the Leadership Team
Strong organizational skills, detailed documentation habits and Agile project management capabilities are essential
Good people skills and ability to deal with all level of personnel within the business from MD to shop floor
O Demonstrates time management skills
Effective communications (written/verbal), presentation and facilitation skills
Demonstrated analytical & investigational skills
Work well with a team and excellent communication skills
Demonstrated knowledge of quality engineering skills such as drawing interpretation, inspection planning, operator/inspector certification, gage design, etc
Good communication skills including fluent written and verbal Dutch and English
Leading and developing the team effectively and giving them feedbacks etc
Auditing skills (internal/external)
Previous experience with ISO (including auditing and developing SOP(s), knowledge of GMP/GLP and quality tracking software experience is desired
Demonstrated success building and leading effective small and large scale solution delivery projects teams
Effective management of multiple competing priorities in a fast paced changing environment
More than 8 years auto mobile industry working experience including 3 years quality management experience
Establish and maintain good working relationships resulting in excellent customer satisfaction
Manufacturing experience with a strong understanding of quality control
Experience working and developing strong relationships with multiple customers and suppliers in a low volume high mix industry
Strong knowledge and practical experience of quality tools including, but not limited to, APQP, FMEA, SPC, 8D, 5W problem solving tools, PPAP and FAI’s
Working experience with 2+ years Quality Engineer Supervisor or Manager experience in Medical Device/ Mechanical manufacturing
Good skill in English, speaking and writing
Effectively conducting quality control oversight of a number of projects simultaneously
Ensure sufficient resources, skills and competences are in place to meet functional demands (Training Needs Analysis)
Good communication skill. Fluent English speaking
Strong experience in a functional area that is supported by a Six Sigma, Quality or Engineering position
Experience in a manufacturing or production environment, 2-5 years' experience in Quality
Prior quality systems experience in manufacturing environment
Variation Reduction and Problem Solving skills
Demonstrated experience working with customers, suppliers, or distributors
A strong knowledge of mechanical engineering/Transmission experience
Assess skills and proficiency of quality team; identify gaps and training opportunities
Lead the expansion and sustainment of a committed quality culture throughout the entire value chain through influence and managing skills
Work effectively as part of a goal-oriented team and communicating frequently with the team and other departments within the company
Strong understanding and experience of TS19649 Quality Standards
Prior ISO (9001) experience required
Establish/maintain a QMS to efficiently/effectively identify and correct problems throughout the entire scope of operations
Proven track record of good customer relations
Construction Skills Certification Scheme (CSCS) card
Engage in continuing education, both formal and self-study to improve needed skills
Own validation methodology within the project leadership, including establishment of procedures to support validation
Monitors program effectiveness and develops processes to increase the effectiveness of activities
Progressively responsible technical experience; or a combination of education and experience
Demonstrate ability to operate at both a strategic and operational level
Develop auditor skills and standardise audit practices
Have proficient interpretation skills for figures, statistics, regulations, and policies
Effectively collaborate with leaders across the business
Effectively partner with affiliate leaders to ensure proactive identification and resolution of issues
Demonstrate initiative and a strong sense of urgency in the daily conduct of business
Maintain effective department communications through prioritized work list, plant meetings, daily Supervisor and Lead hand
Communicate the status and progress of programs to the Site Director and Corporate leadership as required, using reports, verbal skills and visual display
Demonstrated analysis experience
Effectively train essential plant employees in excipient principles and ISO initiatives
Prior experience with the implementation and use of Lean Tools, Statistical Process Control, and Advanced Analytical Techniques are required
Computer technical skills(e.g. Microsoft Office, GQTS, Team Center, Pro-7)
English written and verbal communication and presentation skills
Prior experience with document management software, e.g., SAP, Documentum, Agile, etc
Prior experience with facility start-ups, or other major projects, e.g. documentation system implementation
Good knowledge about ISO/TS lead audit and Six Sigma Black belt / Good knowledge of Statistical tools
Good team player, active decision maker, excellent at conflict management and crisis management
Strong English skill on both oral and written
Knowledge and experience of quality management and the technical quality measurement of refinishes; ideally experience as Quality manager

List of Typical Skills For a Quality Manager Resume

Skills for quality manager resume.

Strong leadership skills with demonstrated success simultaneously directing multiple projects in multiple locations
Strong project management skills with an emphasis on critical thinking and problem solving
Outstanding written and verbal communication skills including presentation effectiveness
Demonstrated analytic capability and problem solving skills
Experience leading projects, and the ability to effectively lead and influence others
Strong Sensory skills - ability to detect Quality issues and identify differences
Demonstrated influence leadership skills
Monitoring & Test equipment calibration skills
Auditing skills Lead Auditor ISO 9001:2008
Directs and leads Quality team to effectively perform required sampling, testing, and reporting of quality data
Direct and lead Quality Assurance associates to effectively perform required sampling, testing, and reporting of quality data
Proven experience implementing and/or improving quality systems
Leadership, presentation, project management, coaching, influencing, and verbal/written communication skills required
Quality field experience including management experience in a manufacturing environment
Extensive experience in Quality or related fields; experience in product or manufacturing engineering
Experience in B/P reading/GD&T and experience with engineering model interpretations
Demonstrate an understanding of quality concepts such a: cost of Quality, analytical metrics, statistics, trending and validations
General computing skills and systems knowledge
Computer skills including spreadsheet applications, Microsoft Access, and/or Minitab
Over five years technical experience in engineering work, experience in supervisory role
Word Processing, Database, ERP (SAP) and Spreadsheet PC skills
Experience: Requires experience and practical knowledge of commercial heat treatment of alloys including steel, aluminum, titanium, nickel, brass, copper, etc
Develops problem solving and leadership skills of subordinates
Validates quality of incoming raw materials and finished goods in excess of $30,000,000 annually
Strong problem solving ability and experience
Demonstrated experience with statistical techniques and advanced quality planning
Demonstrated quality and reliability focus and experience in previous work assignments
Communicates effectively (written and verbal) to interface with customers and suppliers
Six Sigma Green Belt or Black Belt Certification or demonstrated statistical analysis/control experience
Effectively lead the QA function and engage senior management on quality issues
Making sure the company is working as effectively as possible to keep up with competitors
Raising corrective actions when non-conforming conditions are detected and ensuring effective corrective / preventative actions are implemented
Working experience with ISO9001 or TS16949 standards
Managing non-conformance through to effective conclusions to internal and external requirements
Working knowledge of GMP, Microbiology, GLP, Hygiene controls, Validation and HACCP principals
Assure consistent quality of production by developing and enforcing manufacturing systems, validating processes, and managing staff
Detailed understanding of manufacturing processes and a proven track record in identifying and delivering successful continuous improvement
Experience of the Inspection, Measuring and Testing equipment and tools (IMTE) oilfield equipment, steel stock, manufacturing and machine shops related jobs
Ensures plant is achieving prescribed quality standards by setting clear direction and priorities, and by providing directional guidance to other departments
Experience in powder metal (P/M) processing in addition to conventional metalworking manufacturing methods
Expertise in designing, developing and delivering effective presentations/trainings
Expertise in Manufacturing Quality Management with proven auditing track record
Proven ability to lead workshops engaging diverse teams in problem solving
Responsible for developing and communicating audit agendas in a timely manner prior to SMRAC audits
Demonstrate courage in identifying and addressing issues. Asks for help or assistance when needed
Ensures all plant personnel adhere to good manufacturing practices (GMP) including proper waste disposal, personal hygiene and personal practices
Experience working in the printing industry
Experience in metals manufacturing, engineering or quality control
Provide pass-through characteristics to our sustaining quality team to support PFMEA development and effective control planning on the campus
Related experience in quality assurance, including work in an injection molding production environment
Experience of developing and maintaining a Business Management System to ISO9001 standard
Lead and develop effective corrective actions using a suite of problem solving tools and analysis to prevent reoccurrence
Experience with performance testing best practices for high-volume and high-performing web applications
Seek to increase the effectiveness of the Quality Management System through benchmarking and sharing of best practices
Juggle overlapping projects and priorities in a fast-paced environment
Ensures timely, accurate and complete communication to create and maintain excellent working relations
Demonstrates initiative when interfacing with constituents
Experience leading a ISO 9001, QS9000, AS9100 or ISO/TS 16949 based Quality Management System (QMS) in a high-mix, assembly operation
Demonstrate customer vision and advocacy. Be willing to take ownership and resolve the issues
Working experience in Q & HSE
Experience from working in an international evironment
S in Engineering or related technical field with additional courses in business, etc. or equivalent experience
Work experience of a statistical, engineering, or technical background
Previous manufacturing related experience
Mandatory Tubular Running Services - Oil and Gas experience with quality assurance and quality control as per API
Practice and promotes safety and good housekeeping
Ensures adequate corrective measures are implemented in cases of noncompliance / non-conformance and checks for their effectiveness, monitoring and closure
Manage customer NCR process for effective investigation, Root Cause analysis and final reporting. Implement change and best practices where applicable
Verify, by auditing, the effectiveness of corrective actions

List of Typical Responsibilities For a Quality Manager Resume

Responsibilities for quality manager resume.

Strong written/ oral communication skills, Human relations, team building skills, and Project Management skills
Strong leadership and demonstrated change management skills
Be recognized as champion of behavioral/GMP and cultural initiatives with strong quality related decision making skills demonstrated
Good facilitator with excellent interpersonal, communication and organizational skills
Strong skills in communicating with all levels of technical and manufacturing personnel, and operating management
Proven leadership / mentoring skills
Excellent organizational skills while assuring a high quality work process
Strong verbal and written communication skills to a wide audience
Good command of both Chinese and English communication skills
Stable and reliable, with excellent strategic skills to deal with emergencies and solve the problems
Creates solutions for complex and multi-faceted problems, which require strong analytical skills
Experience with MS Office suite and other computer skills
Excellent verbal and written/interpersonal communication skills
Demonstrate strong, effective leadership of Quality and continuous improvement principles
Strong working knowledge and leadership skills using Six Sigma and Lean tools
One year experience in role requiring analytical and problem solving skills
One year experience in role requiring communication skills, ability to influence others and being a team player
Three years experience in role requiring analytical and problem solving skills
Experience working OCONUS with supply chains, schedules, logistics Management of materials, QA/QC and safety Skills
Demonstrated leadership / influencing skills in a cGxP environment; preferably within a Quality role
Excellent communication skills, tact and diplomacy to interface with various internal and external customers
Demonstrated skills with PC office applications such as MS Word, Excel and Power Point
Good skills in project management – cost, quality, and resources
Demonstrated ability to effectively lead, motivate, coach and train people in varying production disciplines to achieve improved overall performance
Strong planning, partnering and organizational skills
Excellent communication (written and verbal) skills in German (native level) and English
Native level of English with excellent written and verbal communication skills in Italian
Excellent communication (written and verbal) skills in a Spanish and English
Strong leadership skills with the ability to facilitate and influence direction
Quality team management with highly effective communication skills and assertiveness to be the leader and advocate of Breckenridge Quality
Solid interpersonal, teamwork, organization and time management skills
Ensuring that management review is implemented effectively and meets the requirements of the management system
Consulting skills to translate customer needs to internal process improvements
Demonstrated experience in managing a team of quality control / quality assurance staff
Develop the facility quality team to meet the requirements of the Skills Assessment matrix
Computer skills – MS Office (SAP – an advantage)
Supervise and develop the skills and knowledge of the Quality Department
Leadership and team player skills
Lead and implement change initiatives. Project Management and leadership skills in order to lead projects and team members to successful completion
Inter-personal, negotiation and customer service skills in order to interface with internal and external customers discuss technical issues and find solutions
Demonstrated quality experience ideally in infrastructure maintenance or construction
Ideally 8 years experience within the medical device or pharmaceutical manufacturing industry, with at least 4 years’ experience in a leadership role
Demonstrated experience in managing quality processes for traditional, design build or P3 projects
Demonstrated knowledge of experience with ISO 9001:2008 and / or 9001:2015 quality management system requirements
Prior experience with hard metals, complex machining concepts and castings
Interact effectively with other teams, including Product Management and Development
Expert skills in using and training quality tools (i.e. Fishbone Diagrams, 5-Whys, 8D, Gage R&R, FMEA, SPC, etc.)
Management Skills in relation to being able to manage an entire function within a manufacturing environment
Manage & motivate people and problem solving skills
Lead and manage a team of Quality Engineers and Technicians, ensuring they have the relevant skills, capabilities, tools and support to perform in their roles
Experience leading effective business change programs
Microsoft Office skills requiring (Excel, Word and Powerpoint)
Function effectively in a global and matrix organization
Assesses priorities and assigns work to reports to assure the project and company priorities are met
Manages and mentors staff including conducting performance reviews and other performance measures. Ensures staff skillset meets needs for department
Analytical and mathematical skills; proficiency in Design of Experiments, Statistics, Reliability and Quality Engineering methodology
Collaborative leader and effective problem solver with experience leading all levels of employees to improve the QS
Prior experience in quality management systems, processes and certifications
Strong understanding of quality principles, tools and methodologies. Proven track record in driving continuous improvement via quality tools
Other Technical Skills – SAP, Minitab, Microsoft Office, packaging for LTL transportation
Superb problem solving skills and the ability to teach
Experience of relevant work experience in QA systems implementation and management in a medium size manufacturing environment
Strong understanding of and experience in quality assurance systems particularly in the areas
Several years of professional experience in quality, production and / or R&D area, including experience in the management of interdisciplinary teams
Proven experience collaborating with multiple sites and functions to drive common solutions
The ability to work in teams and communication skills
Prior experience in quality management programs
Expert interpersonal communication skills to facilitate the team process and coordinate with numerous healthcare discipline
Communication skills to all levels of the organization and with customers
Effectively resolve conflict with both internal and external customers
Effectively collaborate with other organizational groups
Able to demonstrate experience with strategic process improvement (software upgrades, procedural changes, etc)
Superb English communication skills, both written and verbal

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Quality Control Manager Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Quality Control Manager Roles

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Quality Control Manager
QA/QC Manager
Quality Operations Manager
Quality Systems Manager

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Quality Control Manager Resume Tips

Quality Control Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., quality control manager resume sample.

Quality control managers are like the gatekeepers of a product's journey from inception to the hands of the consumer. They ensure every product meets the required standards and regulations. In today's market, many companies are embracing lean manufacturing and Six Sigma methodologies, so it's key to demonstrate on your resume your knowledge and experience with these trends. Additionally, the role isn't solely about technical know-how; it requires excellent communication skills to liaise with various departments and stakeholders. Therefore, anyone drafting a resume for this role should aim to combine these dimensions seamlessly.

Resume of a Quality Control Manager showcasing relevant certifications and communication skills.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your quality control manager resume in 2024, highlight relevant certifications.

Quality control managers need to be well-versed in a myriad of regulations and standards. Therefore, you should showcase any relevant industry certifications (like a Certified Quality Engineer or Six Sigma belt) you've earned on your resume to reflect your competence.

Highlight Relevant Certifications - Quality Control Manager Resume

Showcase Your Communication Skills

As a quality control manager, you'll be dealing with diverse teams and stakeholders across the organization. Highlight instances when you've effectively coordinated with different departments, managed client feedback, or led a team to achieve quality objectives. This can be proof of your communication and leadership abilities.

A quality control manager is a senior-level position in which they create quality standards and manage the quality control team. They will provide directions to quality control technicians and ensure everyone follows quality benchmarks. They are involved in every phase of the manufacturing process to make sure products are ready for distribution. To become a quality control manager, you should have a bachelor’s degree in Business, Administration, or a related field. You should also have proven experience in the manufacturing industry and showcase communication and problem-solving skills. A quality control manager must have significant attention to detail.

A quality control manager resume template that emphasizes relevant work experience

Indicate your ability to manage a quality control team.

As a quality control manager, you must be able to deal with large teams. You should have leadership, communication, and problem-solving skills to be in this role. That’s why it is crucial to mention this trait in your quality control manager resume.

Show your evolution in the quality control industry.

You can also emphasize your value and transparency by showing how you escalated in the industry. Feel free to mention your success journey, including promotions, successful projects, and achievements in the quality control industry.

QA/QC Manager Resume Sample

Quality operations manager resume sample, quality systems manager resume sample.

We spoke with hiring managers at companies like Procter & Gamble, Johnson & Johnson, and 3M to gather their top tips for creating a Quality Control Manager resume that will get you hired. They've seen thousands of resumes throughout their careers and know exactly what they like to see on a resume, as well as what makes them quickly reject a candidate. We've compiled their advice below.

Highlight your experience with quality management systems

Employers want to see that you have hands-on experience working with quality management systems such as ISO 9001, Six Sigma, or Lean manufacturing. Provide specific examples of how you've used these systems to improve quality control processes.

Implemented ISO 9001 quality management system, reducing defects by 25% and increasing customer satisfaction scores by 15%
Led Six Sigma project that streamlined production processes, resulting in a 20% reduction in cycle time and $500K in annual cost savings

Bullet Point Samples for Quality Control Manager

Quantify your impact with metrics and data

When describing your quality control experience, use hard numbers and data to quantify the impact of your work. This helps employers understand the scope and significance of your contributions.

Weak, vague descriptions of your impact look like this:

Improved quality control processes
Reduced defects and increased efficiency

Instead, provide specific metrics that demonstrate your value:

Implemented quality control initiatives that reduced defect rate from 3.2% to 0.5%, saving the company $2.5M annually
Developed and executed quality assurance plan for new product launch, resulting in 99.7% first-pass yield and zero customer complaints

Showcase your leadership and project management skills

Quality Control Managers often lead teams and oversee complex projects. Highlight any experience you have managing people, coordinating cross-functional initiatives, or driving process improvements.

Include examples like:

Led a team of 15 quality assurance inspectors to ensure consistent product quality across three manufacturing plants
Spearheaded a cross-functional project to identify and eliminate sources of defects, involving collaboration with engineering, production, and supply chain teams
Developed and delivered training programs on quality control best practices to over 200 employees, improving overall quality metrics by 30%

Tailor your resume to the specific job requirements

Quality control roles can vary significantly depending on the industry and company. Carefully review the job description and tailor your resume to highlight the specific skills and experience that the employer is seeking.

For example, if the job emphasizes experience with certain quality control tools or methodologies, make sure to call out your proficiency with those specific tools:

Expertise in using statistical process control (SPC) software to monitor and analyze production processes
Certified Lean Six Sigma Black Belt with experience leading DMAIC projects to drive continuous improvement

Include relevant certifications and training

Quality control is a field where certifications and specialized training are highly valued. If you have any relevant certifications or have completed training programs, make sure to include them on your resume.

Some examples of valuable certifications for Quality Control Managers include:

ASQ Certified Quality Engineer (CQE)
ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Lean Six Sigma Green Belt or Black Belt
ISO 9001 Lead Auditor certification

Listing these certifications demonstrates your commitment to professional development and shows employers that you have the knowledge and skills needed to excel in a quality control role.

Provide examples of your problem-solving skills

Quality Control Managers are often responsible for identifying and resolving complex quality issues. Use your resume to showcase your problem-solving abilities by providing concrete examples of how you've tackled challenges in previous roles.

Investigated and resolved a persistent issue with product defects that had caused a 20% increase in customer returns. Traced the problem to a faulty machine sensor and implemented a recalibration procedure, reducing the defect rate to less than 1% and saving the company $1.2M in potential recall costs.

Examples like this demonstrate your ability to analyze problems, find root causes, and implement effective solutions - all critical skills for a successful Quality Control Manager.

Writing Your Quality Control Manager Resume: Section By Section

summary.

A resume summary for a Quality Control Manager is an optional section that can be beneficial if you want to provide additional context about your experience and qualifications that may not be immediately evident from the rest of your resume. It's a brief overview of your most relevant skills, experience, and achievements, tailored to the specific Quality Control Manager position you're applying for.

However, it's important to note that a summary should never be used in place of a well-crafted resume that highlights your relevant experience and accomplishments. If you do choose to include a summary, make sure it adds value and doesn't simply repeat information that can be found elsewhere in your resume.

How to write a resume summary if you are applying for a Quality Control Manager resume

To learn how to write an effective resume summary for your Quality Control Manager resume, or figure out if you need one, please read Quality Control Manager Resume Summary Examples , or Quality Control Manager Resume Objective Examples .

1. Highlight relevant quality control experience

When writing your summary, focus on your most relevant quality control experience and how it aligns with the requirements of the job you're applying for. Consider including:

Years of experience in quality control roles
Specific industries or products you've worked with
Key responsibilities and achievements

Here's an example of a summary that effectively highlights relevant experience:

Quality Control Manager with 8+ years of experience in the automotive industry. Proven track record of implementing effective quality control processes that have reduced defects by 30% and increased customer satisfaction ratings by 20%. Skilled in leading cross-functional teams and collaborating with suppliers to ensure consistent quality standards.

2. Showcase leadership and problem-solving skills

As a Quality Control Manager, your ability to lead teams and solve complex problems is crucial. Use your summary to highlight these skills and provide specific examples of how you've applied them in past roles.

Avoid generic statements like:

Strong leadership skills
Excellent problem-solver

Instead, provide concrete examples:

Led a team of 15 quality control inspectors to achieve a 98% on-time delivery rate
Developed and implemented a new testing protocol that reduced product defects by 25%

Experience

Your work experience section is the heart of your resume. It's where you show hiring managers that you have the right experience to excel in the quality control manager role.

In this section, we'll break down each critical step to writing an effective work experience section, from using the right action verbs to quantifying your impact.

1. Lead with strong action verbs

When describing your quality control experience, choose powerful action verbs that showcase your contributions and achievements. Consider verbs like:

Implemented new quality control processes that reduced defect rate by 15%
Spearheaded root cause analysis to identify and resolve recurring quality issues
Collaborated with cross-functional teams to develop and execute quality improvement initiatives
Monitored key quality metrics and generated reports for senior leadership

Avoid starting bullets with weak, passive phrases like "Responsible for" or "Tasked with". Instead, use strong verbs that emphasize your active role and ownership.

Action Verbs for Quality Control Manager

2. Quantify your quality control impact

Numbers speak louder than words. Whenever possible, quantify the results and impact of your quality control efforts. Here are some examples:

Reduced customer complaints by 30% through implementing enhanced quality inspection procedures
Achieved 99.7% product quality rating by leading a Lean Six Sigma DMAIC project
Saved $500K annually by identifying and eliminating sources of waste in the QC process

If you don't have exact metrics, you can still provide numerical context:

Led a team of 12 quality control inspectors across 3 manufacturing plants
Managed quality control for product lines generating $10M+ in annual revenue

3. Showcase your QC skills and expertise

Quality control managers need a robust skill set spanning technical knowledge, leadership, data analysis, and problem-solving. Highlight your most relevant and impressive skills through your work experience bullets. For example:

Expertise in quality control methods such as SPC, GD&T, and FMEA
Proficiency in quality management systems including ISO 9001, AS9100, and Six Sigma
Strong data analysis skills leveraging tools like Minitab and Tableau to identify trends and drive improvements

Avoid simply listing skills without context, like this:

Skills include quality control, Six Sigma, root cause analysis

Instead, weave your skills into your accomplishments to provide a specific context and make a stronger impact.

4. Highlight promotions and career growth

If you've advanced in your quality control career, make that trajectory obvious to hiring managers. Here are some ways to highlight your career growth:

Quality Control Manager, XYZ Manufacturing (2018-Present) Quality Control Engineer, XYZ Manufacturing (2015-2018) - Promoted to Quality Control Manager to oversee quality operations across multiple production lines - Implemented a Lean QC program as Quality Engineer, resulting in promotion to QC Manager role

By showcasing your promotions and expanded responsibilities, you demonstrate your ability to succeed and grow in the quality control function. This helps position you as a strong candidate for senior-level quality control manager roles.

Education

Your education section is a vital part of your quality control manager resume. It shows hiring managers that you have the necessary knowledge and training to succeed in the role. Here are some tips to make your education section stand out:

1. List your degrees in reverse chronological order

Start with your most recent degree and work backwards. Include the name of the institution, the degree you earned, and the year you graduated. If you have multiple degrees, list them separately.

Here's an example of how to format your education section:

Master of Science in Quality Management, ABC University, 2019 Bachelor of Science in Industrial Engineering, XYZ College, 2015

2. Highlight relevant coursework and projects

If you're a recent graduate or have limited work experience, you can use your education section to showcase relevant coursework and projects. This helps demonstrate your knowledge and skills to potential employers.

Some examples of relevant coursework for a quality control manager might include:

Statistical Process Control
Six Sigma Methodology
Quality Management Systems
Lean Manufacturing Principles

Avoid listing basic or introductory courses that aren't directly related to quality control, such as:

English Composition 101
College Algebra
Introduction to Psychology

3. Include relevant certifications

If you have any certifications related to quality control or management, include them in your education section. This can help you stand out from other candidates and demonstrate your expertise.

Some examples of relevant certifications for a quality control manager might include:

Certified Quality Engineer (CQE)
Certified Six Sigma Black Belt (CSSBB)
Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Avoid listing certifications that aren't directly related to the role or industry, such as:

CPR/First Aid Certification
Microsoft Office Specialist

4. Keep it concise for senior-level positions

If you're a senior-level quality control manager with extensive work experience, you don't need to include as much detail in your education section. Instead, focus on your most recent and relevant degrees.

Here's an example of how a senior-level education section might look:

M.S. Quality Management, ABC University B.S. Industrial Engineering, XYZ College

Avoid listing graduation dates if you've been out of school for more than 10-15 years, as this can sometimes lead to age discrimination:

Master of Science in Quality Management, ABC University, 1985 Bachelor of Science in Industrial Engineering, XYZ College, 1980

Skills

Your skills section is one of the most important parts of your resume as a quality control manager. It's where you showcase your expertise and qualifications that make you the best fit for the job. In this section, you'll want to highlight both your technical skills and your soft skills that are relevant to quality control.

Here are some tips to help you write a strong skills section on your quality control manager resume:

How To Write Your Skills Section - Quality Control Manager Roles

1. Tailor your skills to the job description

When writing your skills section, it's important to tailor it to the specific job you're applying for. Read through the job description carefully and make note of any skills or qualifications that are mentioned. Then, make sure to include those skills on your resume if you have them.

For example, if the job description mentions experience with Six Sigma or ISO 9001, make sure to include those specific skills. This will help your resume get past Applicant Tracking Systems (ATS) that many companies use to filter out candidates who don't have the required skills.

Six Sigma Black Belt certified Experience with ISO 9001 quality management systems Proficient in statistical process control (SPC)

2. Focus on technical skills and tools

As a quality control manager, your technical skills and knowledge of quality control tools and techniques are critical. Make sure to highlight these skills prominently in your skills section.

Some examples of technical skills to include:

Quality Management Systems : Six Sigma, Lean, Kaizen, ISO 9001, ISO 14001
Tools : Statistical Process Control (SPC), Failure Mode and Effects Analysis (FMEA), Root Cause Analysis, Pareto Charts, Control Charts
Software : Minitab, SAP QM, IQS, ETQ Reliance

By including specific technical skills and tools, you'll show employers that you have the knowledge and expertise needed to succeed in a quality control manager role.

3. Avoid outdated or irrelevant skills

While it's important to highlight your skills and experience, you also want to avoid including outdated or irrelevant skills on your resume. Stick to skills that are current and in-demand in the quality control field.

Microsoft Office Data Entry Customer Service

Instead, focus on highlighting skills that are specific to quality control and relevant to the job you're applying for, like:

Auditing Continuous Improvement Problem Solving Data Analysis

4. Quantify your skills and achievements

Whenever possible, quantify your skills and achievements to make them more impactful. For example, instead of just listing 'Six Sigma' as a skill, specify your level of expertise or any relevant projects you've completed.

Six Sigma Black Belt with 5+ years of experience leading process improvement projects Reduced defects by 35% and increased productivity by 20% through Lean Six Sigma initiatives

By quantifying your skills and achievements, you'll give employers a better understanding of the value you can bring to their organization and help your resume stand out from other candidates.

Skills For Quality Control Manager Resumes

Here are examples of popular skills from Quality Control Manager job descriptions that you can include on your resume.

Hazard Analysis and Critical Control Points (HACCP)
Food Safety
Quality System
Microbiology
Laboratory Information Management System (LIMS)

Quality Assurance

Good Laboratory Practice (GLP)
Standard Operating Procedure (SOP)

Skills Word Cloud For Quality Control Manager Resumes

This word cloud highlights the important keywords that appear on Quality Control Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top Quality Control Manager Skills and Keywords to Include On Your Resume

How to use these skills?

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Quality Control Resume Guide & Examples for 2022

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Quality Control Manager Resumes

Template #1: Quality Control Manager
Template #2: Quality Control Manager
Template #3: Quality Control Manager
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Template #5: Quality Operations Manager
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Skills for Quality Control Manager Resumes
Free Quality Control Manager Resume Review
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Quality Control Manager Interview Guide
Quality Control Manager Sample Cover Letters
Alternative Careers to a Quality Control Technician
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Quality Manager Resume Samples

The role of a quality manager is concerned with monitoring and supervising the performance of the quality management systems , measuring against set standards and producing data on performance. A well-crafted Quality Manager Resume includes the following tasks – devising and establishing quality procedures, reviewing customer requirements, establishing quality requirements, setting standards for quality, defining quality procedures , monitoring performance, supervising employees use relevant quality tools and making suggestions for improvement.

To successfully execute these tasks, the quality managers are supposed to exhibit a keen eye for details, have outstanding communication skills and be an excellent leader. These experts should have a deep understanding of quality control procedures and be aware of the latest legal standards. While a degree in the field of science may be considered sufficient to enter into this profession, holding a QC certification would prove to be advantageous.

Resume Samples
Quality Manager

Quality Manager Resume

Summary : Tested and proven Assistant Quality Manager, with multiple certifications and vast knowledge of process improvement possibilities, ranging from Lean, Continuous Improvement, and Six Sigma. Well versed in Quality systems and auditing from ISO to AS9100. To obtain employment with a growth-oriented business, which will engage my past and present capabilities and for the development of additional skills leading to further advancement opportunities.

Skills : Coaching, Quality Management, Quality Control, Organizational Development, Leadership Training, Auditing

Description :

Responsible for planning, directing, and coordinating quality activities for all inspection personnel.
Ensuring that the repair and overhaul of all articles are being conducted in accordance with all regulatory and customer requirements and that the work is inspected and returned to service by a qualified inspector.
Ensuring that current versions of the required technical data are always available and used for the overhaul or repair of every article where maintenance has been performed by maintenance personnel.
Administering the precision tool and test equipment calibration program which requires the performance of periodic checks and calibrations on all new and existing precision tools and equipment as well as the maintenance of current records detailing these checks/calibrations.
Evaluating and maintaining the annual internal and external evaluation and surveillance programs and the subsequent evaluation plan and checklists necessary for assessing the implemented policies.
Maintaining a current list of approved suppliers through which the repair station and PMA manufacturing departments may purchase aeronautical products and/or direct use material.
Managing a list of maintenance providers (both faa certified and noncertified), for the performance of repairs, maintenance, modification, and/or overhaul of aviation articles.
Managing existing and ongoing employee training while maintaining current records that verify individual participation.

Software Quality Manager Resume

Objective : Motivated Software Quality Manager, seeking an opportunity to utilize my skills and experience to benefit the right organization. Proven leader with the ability to motivate people to meet objectives, exceed expectations and deliver results. To obtain a continuous improvement management position focused on quality and continuous improvement initiatives that will utilize my engineering education, supervisory experience, Six Sigma knowledge, and diverse technical background.

Skills : Word, Access, Excel, PowerPoint, Outlook, Instructor, Trainer, Microsoft Office, QI Macros And Minitab

Supporting customer and end item users with technical issues and concerns and promptly performing preventative and corrective action.
Designing, administering and auditing conformance of the QA system to AS9100/AS9102FAI/AS9110 and Nadcap requirements.
Leading the implementation of proactive quality management practices in all functional areas, spanning marketing and product development, manufacturing, and test.
Teaching and facilitating the implementation of the tools of quality to the broader organization and supply chain.
Possessing working knowledge of 8d and root cause problem-solving methodology.
Providing reports depicting the quality levels, quality problems, and cost of quality.
Driving quality improvement with through more effective launch of new programs.
Providing quality reports to customers as required, and ensures frequent, effective communication with customers on all corrective action plans.

Data And Quality Manager Resume

Summary : Analytical, business-minded Data And Quality Manager with extensive experience planning and improving manufacturing operations within fast-paced automotive and aerospace industries. Innovative strategist, skilled in developing and implementing continuous improvement initiatives aimed at cutting costs, bolstering productivity and supporting the goal of operational excellence. Highly-skilled quality assurance supervisor with a proven track record of consistently improving manufacturing processes.

Skills : Microsoft Office Applications, Mini-tab, Auto-cad, Uni Graphics, Lean Manufacturing, Automotive Quality Experience, Automotive OEM, And Tier 1 Experience.

Created a corrective action policy to reduce the number of technical support cases resulting from internal issues.
Led teams through the process of root-cause analysis and corrective action methods and reduced the number of tech support cases by 20% in a 3 month period.
Developed a system to address the alarming number of parts replaced under warranty, many of which were never returned and the cause of the failures was not investigated.
The system included failure analysis reports that enabled a feedback loop to all relevant internal and external stakeholders.
As a result, returns were reduced by greater than 30% in less than 4 months which, in turn, significantly reduced man-hours and warranty costs.
Focused on a modular design in software and hardware for strategic reuse and scalability.
Also, led continuous improvement efforts which improved test accuracy by 20% and reduced test time by 80%.
Created and executed schedule, cost, capacity, scalability, risk analysis, and product qualification plan to successfully transfer more 10 + new products into full-scale production, on schedule, complete with documentation, test hardware/software.

Operations Manager/Quality Manager Resume

Summary : Motivated, personable Operations Manager/ Quality Manager - with extensive experience in a number of different high-tech manufacturing environments (machining, EDM, metal stamping, welding, and assembly). Talent for being able to think out-of-the-box to develop solutions to complex problems. Diplomatic and tactful with professionals and manufacturing personnel at all levels of the organization. Flexible and versatile - able to maintain control and focus under pressure. Poised and competent, with demonstrated ability to easily transcend cultural differences.

Skills : MS Office, Leadership, Problem Solving, Lean Manufacturing, Quality Circle Leader, Six Sigma Black Belt

Operations Manager/Quality Manager Resume Template

Driving, leading and troubleshooting quality investigations to ensure issues are thoroughly investigated with appropriate caps.
Effectively interacting with production and development teams to maintain product supply and help introduce new products.
Working with purchasing staff to establish quality requirements from external suppliers.
Bringing together the staff of different disciplines and driving the group to plan, formulate and agree on comprehensive quality procedures.
Persuading reluctant staff to change their way of working to incorporate quality methods.
Managing raw material testing, in-process testing and finished producing and release procedures.
Responsible for the creation, issuance, tracking, review, approval and/or control of labeling materials as per 21 CFR 101 regulations.
Responsible for the overall health of the quality department through technical guidance, employee development, and actively collaborating with production.
Upgrading and/creation of quality plans for legacy and new products.

Regional Quality Manager Resume

Summary : Accomplished Regional Quality Manager with extensive experience leading results-driven training, project management, product testing, and quality assurance. Proven ability to enhance workflow and standardize effective project management tools and systems. To bring to an established corporation: enthusiasm, dedication, responsibility, and excellent work ethic, combined with a desire to utilize the skills obtained through my experience and education.

Skills : Microsoft Office, Six Sigma Green Belt, AS9100 Internal Auditor, SAP User, Lean Improvements, Cycle Time Reduction

Regional Quality Manager Resume Template

Managing and maintaining the quality management system in relation to AS9100C and ISO 9000/2008.
Working one-on-one with AS9100C lead certification auditors to supply any quality documentation needed during recertification and surveillance audits.
Writing non-conformance documents, corrective action reports, and preventive action report to continually improve companywide quality.
Utilizing lean six sigma principles to investigate non-conformances/ identify root causes.
Revising and maintaining process maps, procedures, and any other quality documents to reflect processes as they are carried out, as well as in relation to AS9100C's standard for quality management systems and any other customer specific requirements.
Writing a new company employee safety manual and forklift safety manual create a FOD training program and an AS9100C training program for familiarizing and training employees with these standards and regulations.
Tracking shipment summary and jobs returned data to create reports to detect potential problem areas and better improve delivery times.
Responsible for forklift safety training and ensuring all facility safety regulations are observed.

Corporate Quality Manager Resume

Headline : Corporate Quality Manager with 5 years of progressive experience in a broad range of technical precision, manufacturing, and developmental growth system environments. Proven ability to combine vision creativity and strong business acumen in order to develop lean, well-documented quality management leadership programs compliant with Sigma Six Lean, ISO 9001 and API Q1. 

Skills : HACCP, FDA Food Defense, ISO, As400, Microsoft Office, Forklift Operator, SQF Implementation

Corporate Quality Manager Resume Template

Brought on board to develop and implement a corporate-wide API spec Q1, spec 11AX & 5B program.
Transitioned all existing recordkeeping systems from manual tracking to a digital record keeping information system.
Represented management during all QSI preliminary setup reviews and compliance audits.
Streamlined operational processes management including ordering, inventory, manufacturing, calibration tracking, and quality assurance methodologies reducing loss and NCP production to cycling target guidelines.
Integrated automated digital barcode system for our calibrated precision instrument distribution.
By connecting tooling to the employee and the workstation, shrinkage tracking and timely calibration processes were implemented.
Developed innovative product line management processes that expedited barrel honing and quality staging prior to coating.
Performed corporate acquisition conversion to concurrent API practices including machine maintenance scheduling, precision tooling calibration, product line sorting, critical designator print review and floor plan layout.
Reviewed and oversaw internship program to correct print layout including the addition of API spec callouts, critical designators, non-compliant tolerances and inserting proper logo, revision creation, review, and approval formatting to meet Q1 requirement.

Industrial Quality Manager Resume

Summary : Proactive and innovative Industrial Quality Manager and problem-solver with over 10 years of experience in manufacturing, operations and quality management. Accomplished communicator with proven experience in dispute resolution and maintaining peaceful, productive and dynamic business environments. 

Skills : leadership And Development, Creative Problem Solving / Decision-making, Process Improvement / Organizational Development, Resource Allocation And Management, Client Education / Training And Presentation Efficiency

Ensured an effective ISO 9001:2008 Quality Management System (QMS) process was established and implemented, to recommend corrective and preventative action where necessary to ensure its effective implementation and improvement.
Effectively managed and coordinated all quality management activities and staff to deliver the scope of work in line with all project expectations.
Liaised with clients on all quality related issues during design, procurement, fabrication, construction and commissioning matters.
Monitored and controlled project quality performance against quality requirements using appropriate control tools and report same to management, clients and project management team.
Prepared, issued and revised the contract quality plan, inspection/verification strategy, and compliance strategies.
Established a team of competent and experienced Quality Management (QM) discipline engineers to meet the scope of work and specify contract quality requirements.
Ensured that contract personnel was provided with the tools and knowledge required to execute the contract/project with legislation, procedures, and compliance.
Convened and attended meetings concerning project quality management matters as appropriate.

Operations And Quality Manager Resume

Objective : High-energy Operations And Quality Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. A full-time position, using my vast knowledge of Quality and Technical systems gained over many years of work in the automotive and technical industries.

Skills : Microsoft Office, Develop Quality Systems, Start-Ups, Document Control, Continuous Improvement, Customer Service, Statistical Process Control, Root Cause Analysis

Operations And Quality Manager Resume Sample

Responsible for developing, maintaining, and reporting departmental goals for quality and continual improvement.
Participate in group, team, and departmental meetings to collect, analyze, and act on issues to improve facility performance.
Planned, coordinated, and directed the quality management system designed to ensure continuous production consistent with established standards.
Built, maintained, and promoted a quality driven culture within the QMS and through regularly scheduled meetings held with plant employees.
Developed, initiated, and performed corrective actions ranging from external complaints, rejects from customers.
Using tools such as 6 panel, fishbone, deep dive root cause analysis, 8d corrective actions, as well as executing and training on these areas.
Performed and managed process audit schedule for the facility utilizing the layered audit process.
Maintained MSA data and calibration system of all inspection tools used by the facility.

Maintenance Quality Manager Resume

Summary : Senior Quality Engineer position supporting a manufacturing organization through process analysis and system implementation to solve problems resulting in significant cost savings. Energetic and hands-on Quality Management and Operations leader with over ten years of experience in manufacturing, quality, software programs, and supplier management. Proven ability to lead, mentor and motivate team members in order to maximize performance.

Skills : Quality Engineering, Team Problem Solving, Training & Facilitation, Reliability Engineering, Customer Service, Advanced Quality Planning, Quality Auditing, Continuous Improvement, Lead Time Reduction, System Development, Supplier Development, New Product Launches

Maintenance Quality Manager Resume Sample

Responsible for implementing and maintaining the Alcoa business system (modeled after the Toyota business system) continuous improvement process for this location of alcoa's building and construction division.
Training and coaching all levels of employees in problem-solving and corrective action reporting.
Facilitating quality Kaizen events quarterly to identify opportunities for improving current processes and soliciting all levels of team member involvement in brainstorming, analysis and improvement execution.
Facilitating "take time out for problem-solving" events weekly using 5-why and 8-discipline methods to assist team members in determining root cause, developing corrective & preventive action plans and ensuring execution/follow-through.
Initiated level 3 "flash" communication meetings combining verbal & visual tracking daily management where all departments come together & report out the key measurable status, identify daily constraints & present problem-solving results all in 15 minutes total.
Managing quality control department with 4 direct salaried reports and 8 hourly technicians.
Resolving customer claim issues, vendor claim issues, manage change control process and oversee operational excellence process auditing to ensure quality system compliance.
Developing & executing annual departmental operational plans in concert with business plan & track performance objectives.
Coordinatiing development of process FMEAs & control plans with cross-functional teams for existing processes without and proposed new processes.

Safety Manager-Quality Manager Resume

Summary : A proven Safety Manager-Quality Manager who is rich with diverse experience. Enjoys challenges, teamwork, and continuous improvement. Results-oriented Quality Assurance Manager with expertise in root cause analysis and implementation of targeted process and personnel improvements to reduce the overall cost of quality while maintaining or improving production efficiency. Seeking a challenging and rewarding position in quality assurance, engineering, or process improvement utilizing proven technical expertise, quality process knowledge, and procedure analysis.

Skills : Quality Management, Project Management, CAD Engineering Tools, Electrical System Design, Continual Improvements, Metrics Reporting, Process Engineering

Safety Manager-Quality Manager Resume Sample

Developing, implementing and managing quality management system to ISO 9001:2008 certification.
Responsible for continuous improvements, value mapping, inspection & testing, preventative and corrective actions, root cause analysis, solutions implementation & follow up.
Providing excellent customer service handling customer concerns and quality action plans.
Conducting management reviews, internal audits, process audits, and product audits.
Authoring and standardizing checklists, process documents, and leading continuous improvement activities for engineering and manufacturing.
Managing subcontractor quality and work processes and quality via audits, data analysis, communications, & metrics reporting.
Leading diverse workgroups and teams through process and product improvement initiatives.
Designing technical project overviews, system designs, and control charts.
Constructing an intranet website providing accessibility to reports, tools, processes, and reference documents.
Programming PLC equipment, application design verification testing, and control panel testing.

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Resume Examples
Quality Control Resume Examples (Job Description & Skills)

Quality Control Resume Examples (Job Description & Skills)

Our customers have been hired by:

You're a quality control expert, the Sherlock Holmes of product perfection. But is your resume solving the case of landing that dream job? Our guide is here to help you craft a quality control resume that's as flawless as your keen eye for detail.

With our guidance, you'll create a resume that showcases your detective-like abilities, making you the top choice for any organization. Time to investigate your career potential and crack the code to success!

This guide will show you:

A quality control resume example better than 9 out of 10 other resumes.
How to write a quality control resume that will land you more interviews.
Tips and examples of how to put skills and achievements on a quality control resume.
How to describe your experience on a resume for a quality control specialist to get any job you want.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here .

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Sample resume made with our builder— See more resume examples here .

Not what you're looking for? Check other resume examples for similar jobs:

Quality Assurance Resume Sample
QA Manager Resume Sample
Quality Engineer Resume Example
Quality Tester Resume Sample
Manual Tester Resume Sample
ELT Tester Resume Sample
Manufacturing Engineer Resume Sample
Production Supervisor Resume Example
Industrial Engineer Resume Example
Mechanical Engineer Resume Sample
Best Resume Samples for All Jobs

Quality Controller Resume Sample

Walter J. Brown

Quality Control Specialist

[email protected]

(646) 888-5555

linkedin.com/in/walterbrown

Summary of Qualifications

Detail-oriented quality control specialist with 2+ years of experience in quality inspection and issue detection. Identified and implemented new QC guidelines which cut inspection time by 30%. Seeking to use skilled quality control inspection background to become the next QC supervisor at Queens Industrial.

Work Experience

Quality Control Specialist May 2017–May 2019 ConnFox Production Center, Jamaica, NY

Key Qualifications & Responsibilities

Made quality decisions (accepted or rejected) based on provided control outlines.
Reviewed production records for accuracy and compliance.
Performed routine quality inspection operations on industrial and commercial items.
Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks.

Key Achievements

Identified and implemented new QC guidelines which cut inspection time by 30%.
Earned the “NYC Quality Award for Top Performance” in 2018.

Quality Control Inspector September 2016–May 2017 Three-Headed Snake, Inc., Jackson Heights, NY

Monitored operations output and associated production standards.
Accepted or rejected product samples after full quality engineering inspection.
Removed and documented all rejected product samples in the appropriate log books.

Associate Degree in Quality Control

City University of New York, Staten Island, NY

Graduation : 2016

Relevant Coursework : Statistical Process Control, Supplier Quality Control, Quality Management Systems, Calibration Technologies, Material Review.

Measurement Gauges (Calipers, Micrometers, Microscopes, Comparators)
Acceptance Sampling & Control Charts
Process Protocol & Process Control
Quality Control Inspection
Lean Six Sigma Collaboration
Attention to Detail
5S Methodology

Certifications

Certified Production Technician (CPT) from the Manufacturing Skill Standards Council
Certified Quality Inspector Certification from the American Society for Quality
2018 NYC Quality Award for Top Performance

Memberships

American Society for Quality (ASQ)
Spanish (Latin American): Basic Conversational Proficiency

That was our take on the perfect quality controller resume sample.

Let’s learn how to write a QC resume that won’t get rejected:

1. Choose the Best Format for Your Quality Control Resume

A quality control (QC) specialist is a worker who manages the process by which software, hardware, consumer goods, and other items are checked after various stages of production to ensure standards are met before released to the end user and consumer. QC specialists often troubleshoot and fix problems as they arise.

A quality control inspector is a management-level employee who oversees the quality checking process, the safety of manufactured products, or the readiness of software, in addition to supervising the tasks of other QC employees.

ISO 9000 is pretty straightforward when it comes to quality control guidelines.

Follow their lead on your resume—

Use a great resume format to keep everything organized and ensure it passes the hiring manager’s quality inspection.

Follow these QC resume format rules :

Use the heading of a resume to add your resume contact information .
Use titles which stand out to separate the sections on a resume .
The best format for a resume for QC jobs is the chronological resume template .
The best fonts for resumes are those that are easy for a hiring manager to read.

Pro Tip : The PDF resume format is almost always the best, unless the job description specifically asks for a Word doc to be sent in.

2. Write a Quality Control Resume Objective or Summary

A resume objective or summary is your elevator pitch for the QC job.

Also called a resume profile , this 3–4 line paragraph introduces you to the factory or company manager.

Pick the resume summary when you have loads of QC experience . The summary statement is perfect for “summing up” your past quality control responsibilities and skills.

Pick the resume objective when you’re new to quality control . The objective statement replaces your lack of experience with your future QC career goals.

Both options include a key accomplishment to prove to them you’re as great as you say.

Pro Tip : The resume heading statement goes at the top, but it doesn’t mean you have to write it first. Save it for the end, instead, so you have a good idea of what to write from the rest of your resume.

3. Create the Perfect Quality Control Job Description for a Resume

Whether inspecting pills on a pharmaceutical line or parts in an automotive factory, the experience on a resume is the core.

Ace your quality control job description like this:

Place your most recent employment first, and go back in time from there.
Put the job title first, then dates worked, the factory or company name, and finally 5 or 6 job responsibilities.
Use an action word (e.g., inspected , rejected , etc.) to start each bullet point.
Add a measurable achievement or two to back up your statement of awesomeness.
Learn how to tailor a resume to a specific job . Factory managers throw generic resumes into the compactor.

Pro Tip: How to write a resume with no experience in quality control? It’s the same thing. However, since you don’t have QC experience, think up the most QC-relevant bullet points when writing your work history entries.

4. Make Your Quality Control Resume Education Section Shine

Many quality control job applicants neglect their educational background on a resume .

Later, they’ll wonder why they never got a call back.

Here’s how to nail your resume education section for QC jobs:

Start with the most advanced education you have, and go back from there.
Add the degree or certificate name, graduation dates, school name and location, and relevant coursework.
If relevant or able to help your cause, give additional details, such as Latin honors and favorite classes.
If you have completed a higher degree (e.g., bachelor’s degree), don’t add high school.

Pro Tip : Relevant coursework for quality control jobs don’t just mean QC-related topics. Include any classes you’ve taken related to the specific industry of the job you’re applying for, as well (e.g., automotive, software).

5. Highlight Your Quality Control Skills for Resumes

In the United States, quality control jobs will decline by 11% (more than 55,000 jobs) between 2016 and 2026.

Less demand means it’s harder for you.

To ensure you’re not a candidate they’ll pass over, show the hiring manager your QC skills are second to none with the best quality control skills list.

Key Quality Control Skills for Resume—Examples

Detail-Oriented
Mathematics & Statistics
Multi-tasking Skills
Accountability
Microsoft Word
Google Docs
Acceptance Sampling
Control Charts
Process Protocol
Process Control
FDA Compliance & Regulations
GMP Pharmaceutical Quality Control
Current Good Manufacturing Practices (cGMP)
First Article Inspection (FAI) Practice
OSHA Information Quality Guidelines
Technical Skills
Good Communication Skills
Decision Making Skills
Critical Thinking Skills
Interpersonal Skills
Time Management Skills
Problem Solving Skills
Teamwork Skills
Project Management Skills

Taking this list instead of coming up with your own doesn’t show quality or control .

Here’s what to do instead:

Think of all the professional skills you’ve got related to quality control, and write those down.
Don’t forget to add both hard skills and soft skills .
Pull out the job description and keep it out in front of you.
Finding the best resume keywords to use means just a thorough look at their job requirements.

Pro Tip: QC job hiring managers know that every candidate adds soft skills, like attention to detail, though there’s no way to quantify it. For your quality control resume, go hard on the hard skills they ask for in the job description, first and foremost.

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a professional resume template here for free .

A view from the Zety resume builder presenting the process of filling in the work experience section and an assortment of pre-written resume descriptions proposed for the specific job.

When you’re done, our easy resume builder will score your resume and our resume checker will tell you exactly how to make it better.

6. Add Other Sections to Your QC Resume

You’ve so far managed to write a solid resume.

But, will it pass quality control?

See, the thing is, all the other QC job applicants have those above core sections.

So, to make yours more unique, add some choice extras.

Here are a few great additions to a resume for quality control jobs:

QC association memberships
Personal interests
Resume language skills section
Professional achievements
Certifications for a resume
Volunteer work on a resume

7. Attach a Cover Letter for Quality Control Resumes

How important is a cover letter?

Skip the covering letter to your own peril, as more than half of employers want one with your resume.

Here’s how to write a QC cover letter that’ll get you the interview:

Learn how to format a cover letter before you start.
Write an intriguing cover letter introduction .
Excite them with your QC skills and knowledge.
Include a numbered accomplishment to really impress them.
A call to action is the best way of ending a cover letter .

Read up some more on what to include in a cover letter , how long is too long for a cover letter , and more great cover letter tips .

Pro Tip : Don’t forget to follow up on your job application . And, while your waiting for their reply, why not start practicing for the interview ?

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here. Here's what it may look like:

A set of employment documents that complement each other, comprising a resume and cover letter, produced with the Zety resume creator featuring the Modern resume template, which has a two-column layout and decorative rectangles in the header and footer areas.

See more cover letter templates and start writing.

Got any questions on how to write a quality control resume? Not sure how to talk about QC skills and inspection abilities? Get at us in the comments below, and thanks for reading!

About Zety’s Editorial Process

This article has been reviewed by our editorial team to make sure it follows Zety's editorial guidelines . We’re committed to sharing our expertise and giving you trustworthy career advice tailored to your needs. High-quality content is what brings over 40 million readers to our site every year. But we don't stop there. Our team conducts original research to understand the job market better, and we pride ourselves on being quoted by top universities and prime media outlets from around the world.

https://asq.org/quality-resources/iso-9000
https://www.bls.gov/ooh/production/quality-control-inspectors.htm

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Quality Control Manager Resume Examples

Want to use this resume?

City, State, Zip Code

Home: 000-000-0000 | Cell: 000-000-0000

[email protected]

Quality Control Manager with 7+ years of management and engineering work experience. Knowledge of quality assurance activities including audits recommending and implementing corrective actions providing accurate documentation of statistical reports and ensuring overall compliance. Demonstrated excellence in communication skills with various levels of management state and federal regulators stakeholders and suppliers.

Manage training Document Management System and Quality Management system.
Planned and executed multiple tasks to ensure controlled documents were managed per procedures.
Provided coaching to personnel on Quality systems (QS) to include document control and training. Acted as liaison with electronic quality systems vendor(s).
Developed and analyzed statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product.
Formulated and maintained ASME Code Quality Control Manual in accordance with ASME requirements.
Applied total quality management tools and approaches to analytical and reporting processes within each department.
Oversee quality control functions for company products assisting with RMC products when needed.
Perform solutions designs support field efforts processes submittals and review stats.
Track and maintains data performing statistical calculations to maximize the product quality and performance.

Six Sigma Certified (ASQ SSGB/SSBB) Certified Manager of Quality/Organizational Excellence (ASQ CMQ/OE)

There are plenty of opportunities to land a Quality Control Manager job position, but it won’t just be handed to you. Crafting a Quality Control Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition.

View All Quality Control Resumes

Related Skills

Compliance Understanding
Quality processes
Operational improvements
Performance evaluation
Recruiting and Hiring
Budget preparation
Employee training
Statistical analysis skills
Problem-solving abilities
Market research experience

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Quality Manager CV example

As a quality manager, you need to be an organised leader, have an eye for detail and demonstrate all of this with a top-quality application.

In fact, your CV will need to pass the strictest quality testing.

So, to help you increase your chances of landing an interview, we’ve created a quality manager CV example to guide you, along with some of our top CV writing advice.

CV templates

Quality Manager CV example

This is a good example of a Quality Manager CV which contains all of the information that a hiring manager will need to know, and presents it in a well- structured, easy-to-read manner.

Take some time to study and understand this CV, and refer to it throughout the writing of your own CV for best results.

Quality Manager CV layout and format

First impressions count, so a sloppy, disorganised CV may cause your CV to be overlooked..

Instead, perfect the format and structure of your CV by working to a clear logical structure and applying some simple formatting tricks to ease readability.

Don’t underestimate the importance of this step; if your CV lacks readability, your written content won’t even be seen.

CV formatting tips

Length: While there’s no ‘official’ CV length rule, the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
Readability : Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
Design: When it comes to CV design, it’s best to keep things simple and sleek. While elaborate designs certainly command attention, it’s not always for the right reasons! Readability is key, so whatever you choose to do, make sure you prioritise readability above everything.
Avoid photos: Ditch logos, images or profile photos . Not only do they take up valuable space, but they may even distract recruiters from your important written content.

Quick tip: Formatting your CV to look professional can be difficult and time-consuming when using Microsoft Word or Google Docs. If you want to create an attractive CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

For easy reading, write your CV to the following CV structure:

Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
Work experience / career history – Note down all your work history, with your current position first, then working backwards.
Education – A short list of your academic background and professional/vocational qualifications.
Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.

Now I’ll tell you exactly what you should include in each CV section.

CV Contact Details

Start off your CV with a basic list of your contact details. Here’s what you should include:

Mobile number
Email address – It’s often helpful to make a new email address, specifically for your job applications.
Location – Share your town or city; there’s no need for a full address.
LinkedIn profile or portfolio URL – Make sure the information on them is coherent with your CV, and that they’re up-to-date

Quick tip: Delete excessive details, such as your date of birth or marital status. Recruiters don’t need to know this much about you, so it’s best to save the space for your other CV sections.

Quality Manager CV Profile

Recruiters read through countless applications every day.

If they don’t find what they’re looking for quickly, they’ll simply move onto the next one.

That’s what makes your CV profile (or personal statement , if you’re an entry-level/graduate candidate) so important.

This short and snappy summary sits at the top of your CV, and should give a high-level overview of why you’re a good match for the job.

This way, you can ensure that busy recruiters see your suitability from the outset, and so, feel your CV is worth their time.

Tips for creating an strong CV profile:

Keep it concise: The best CV profiles are short, sharp and highly relevant to the target role. For this reason, it’s best to write 3-4 lines of high-level information, as anything over might be missed.
Tailor it: Not tailoring your profile (and the rest of your CV) to the role you’re applying for, is the worst CV mistake you could make. Before setting pen to paper, look over the job ad and make a note of the skills and experience required. Then, incorporate your findings throughout.
Don’t add an objective: Career goals and objectives are best suited to your cover letter , so don’t waste space with them in your CV profile.
Avoid cliches: Clichés like “ blue-sky thinker with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills, as recruiters are more likely to take these on board.

Example CV profile for Quality Manager

What to include in your quality manager cv profile.

Summary of experience: Demonstrate your suitability for your target jobs by giving a high level summary of your previous work work experience , including the industries you have worked in, types of employer, and the type of roles you have previous experience of.
Relevant skills: Make your most relevant Quality Manager key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
Essential qualifications: If you have any qualifications which are highly relevant to Quality Manager jobs, then highlight them in your profile so that employers do not miss them.

Quick tip: Struggling to write a powerful profile? Choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

Underneath your profile, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

Top skills for your Quality Manager CV

ISO and BMO compliance – ensuring the organisation adheres to the standards relevant to their enterprise.

KPI setting – setting appropriate key performance indicators to demonstrate how effectively key business objectives are being achieved and to evaluate progress and success at reaching targets.

Sustainability improvement – implementing initiatives to improve company/department sustainability, meeting the needs of the present without compromising the ability of future generations to meet their needs.

Quality control plans & ITPs – implementing plans to manage the quality control and assurance of a particular element of a project.

ILM Level 4 Business Management – evidencing personal development and certifications that evidence the ability to lead a team at this level.

Quick tip: Our quick-and-easy CV Builder contains thousands of in-demand skills for every profession that can be added to your CV in seconds – saving you time and greatly improving your chances of landing job interviews.

Work experience/Career history

Recruiters will be itching to know more about your relevant experience by now.

Kick-start this section with your most recent (or current) position, and work your way backwards through your history.

You can include voluntary and freelance work, too – as long as you’re honest about the nature of the work.

Structuring your roles

Lengthy, unbroken chunks of text is a recruiters worst nightmare, but your work experience section can easily end up looking like that if you are not careful.

To avoid this, use my tried-and-tested 3-step structure, as illustrated below:

Provide a brief overview of the job as a whole, such as what the overriding purpose of your job was and what type of company you worked for.

Key responsibilities

Next up, you should write a short list of your day-to-day duties within the job.

Recruiters are most interested in your sector-specific skills and knowledge, so highlight these wherever possible.

Key achievements

Round up each role by listing 1-3 key achievements , accomplishments or results.

Wherever possible, quantify them using hard facts and figures, as this really helps to prove your value.

Example job for Quality Manager CV

Work as a quality manager for an industry-leading construction and engineering contractor, overseeing and auditing the execution of quality systems for the Greater Manchester region and working with a client base that includes the MoD & NHS with build values of up to £100m.

Key Responsibilities

Devise and regularly update company-wide quality procedures and apply them to current projects
Ensure compliance with ISO and company Business Management Operations
Plan, manage and conduct regional internal and external audits, contracting and overseeing trained auditors when needed
Amalgamate reports from regional quality assurance engineers, compiling reviews for clients and internal management

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

Although there should be mentions of your highest and most relevant qualifications earlier on in your CV, save your exhaustive list of qualifications for the bottom.

If you’re an experienced candidate, simply include the qualifications that are highly relevant to Quality Manager roles.

However, less experienced candidates can provide a more thorough list of qualifications, including A-Levels and GCSEs.

You can also dedicate more space to your degree, discussing relevant exams, assignments and modules in more detail, if your target employers consider them to be important.

Interests and hobbies

This section is entirely optional, so you’ll have to use your own judgement to figure out if it’s worth including.

If your hobbies and interests could make you appear more suitable for your dream job, then they are definitely worth adding.

Interests which are related to the industry, or hobbies like sports teams or volunteering, which display valuable transferable skills might be worth including.

Writing your Quality Manager CV

An interview-winning CV for a Quality Manager role, needs to be both visually pleasing and packed with targeted content.

Whilst it needs to detail your experience, accomplishments and relevant skills, it also needs to be as clear and easy to read as possible.

Remember to research the role and review the job ad before applying, so you’re able to match yourself up to the requirements.

If you follow these guidelines and keep motivated in your job search, you should land an interview in no time.

Best of luck with your next application!

Quality Manager Resume Example

This is a resume example for an Operations Manager and Quality Manager transitioning from Operations positions in the Air Force. The resume is a useful document for anyone coming from federal or military positions.

The resume begins by using a headline to target key areas of experience in production, operations and quality management. The paragraphs in executive summary format explain more details of their experience.

Notice how the writer identifies the ability to oversee 650 personnel and over $5.5 billion in assets. The Areas of Expertise section provide bullet point references to other key areas such as Six Sigma and KPI Analysis. The entire summary focuses on high level skill sets as opposed to putting emphasis on military history.

The Air Force experience was written like private sector jobs. The job title, employer (Air Force) and dates provide a heading. The paragraphs document specific duties and responsibilities. The bullet points identify key projects, achievements and quantified results.

The resume ends with an education section that features the MBA degree along with a B. S. and A. A. S. in Aeronautics. Additional education includes Six Sigma training, Risk Management, Conflict Management and Communications. The Certifications section documents the Professional Management Certification and Secret Security Clearance.

Quality Manager Resume Example – Page 1

Quality Assurance Manager Resume Example

Quality Manager Resume Example – Page 2

Resume Statements

Develop and implement new policies and procedures and quality processes for expansion in all areas of the business.
Coordinate quality assurance operations to ensure effective manufacturing quality and inspection procedures are executed.
Oversee of production, file preparation, document categorization, file quality control and digital scanning.
Conduct customer meetings to provide status of program operations, quality standards and production metrics.
Collaborate with Operations department to support new product development, sustain engineering projects, and manage quality control programs.
Design new processes, statistical analysis, quality concepts and system standards.
Create strategies and plans for product approvals including inspections.
Maintain device and equipment quality requirements.

Quality Manager Resume Writing Tips

Are you looking to land your dream job as a quality manager in 2023? Well, they say, ‘quality is not an act. It is a habit.’ And your habit of delivering exceptional results can shine through with a well-crafted quality manager resume.

As a quality manager, you play a crucial role in ensuring that products meet the required quality and safety standards. From coordinating teams of quality control technicians to analyzing products and assigning tasks, your leadership skills are tested.

To make your resume stand out, showcasing your attention to detail, communication, time management, and teamwork skills is essential. A Bachelors Degree in a relevant engineering field, as well as previous managerial and quality control experience, are highly valued by employers.

So, whether you’re an experienced quality manager or just starting, let’s dive into the essential elements of a winning quality manager resume.

What Are the Main Quality Manager Duties and Responsibilities?

Your primary role is to coordinate teams of Quality Control Technicians, ensuring that clients receive functional and safe products.

You’ll run tests, analyze products, assign tasks, and organize work schedules. Plus, you’ll also be documenting defects and returning defective items. It’s an important and challenging position, but with your leadership skills and attention to detail, you’ll excel at it!

You’ll be crucial in maintaining and improving quality control and quality assurance processes. Your quality manager resume will reflect your experience and expertise, highlighting your ability to meet and exceed quality standards. Your resume example should showcase your work experience in managing quality control and quality assurance activities, demonstrating your ability to implement and maintain quality management systems.

You must have a strong understanding of quality standards and regulations. You will be responsible for ensuring that products meet these standards and that quality management systems are in place to support this. Your resume should highlight your experience in developing and implementing quality assurance processes and your ability to analyze data and make data-driven decisions to improve quality.

As a Quality Manager, you will be a key player in ensuring that your products meet the highest quality standards. Your attention to detail, leadership skills, and ability to work collaboratively with cross-functional teams will be essential in achieving this goal.

How to Properly Format a Quality Manager Resume

To properly format your resume, it’s essential to consider the style and organization that will effectively showcase your skills and experience.

Did you know that resumes for Quality Manager jobs typically contain an average of 2.3 pages and include 12.7 bullet points per job title?

When creating your resume format, you can use a resume builder, resume samples, or resume templates to help you write a resume to ensure you include all the necessary information.

Start with a professional resume summary highlighting your qualifications and quality management experience. Include any relevant certifications you have, such as ISO 9001 or AS9100.

Use bullet points to list your responsibilities and achievements in previous roles, focusing on areas such as audit management, product quality, and implementation of a quality management system.

When describing your experience, use action verbs and quantify your achievements whenever possible. This will help the recruiter understand your impact in previous roles.

Include any relevant education and training in the education section, such as a Bachelor’s degree in a relevant field or Six Sigma certification.

By following these tips and utilizing quality manager resume examples and samples, you can create a resume that effectively highlights your skills and experience in the field of quality management.

What Skills Should I Put On My Quality Manager Resume?

When writing your resume, you must showcase your expertise through a comprehensive list of skills demonstrating your capabilities as a quality management professional.

Start by including a bullet point list of your skills, highlighting your ability to implement corrective action and drive continuous improvement.

Mention your experience in qualification processes and proficiency in control processes and quality systems.

Highlight your knowledge of document control and your ability to lead and manage a quality assurance team.

Lastly, emphasize your expertise in conducting root cause analysis to identify and address quality issues.

These skills are crucial in quality management and will help you stand out as a qualified candidate. Remember to tailor your skills section to the job you’re applying for, highlighting the skills most relevant to the position.

What Is a Good Objective for a Quality Manager Resume?

Craft a captivating career goal for your Quality Management journey by highlighting your passion for process perfection and your commitment to continuous improvement. When writing the objective for your Quality Manager resume, it’s crucial to convey your dedication to ensuring product quality and customer satisfaction.

Start with a concise summary showcasing your field experience and expertise. Use strong action verbs and specific examples to demonstrate your ability to lead teams, implement quality control plans, and improve inspection methods. Emphasize your track record of reducing customer claims, implementing quality training programs, and coordinating APQP activities.

Highlight your certifications and technical skills, such as ICC or OSHPD inspector certification and knowledge of ISO 9000/14000 certifications. Also, mention your proficiency in Microsoft Office and excellent interpersonal, written, and verbal communication skills.

Include a Cover Letter To Accompany Your Resume

Including a well-crafted cover letter alongside your application can significantly enhance your chances of securing a quality management position. A cover letter allows you to provide more context and give a personal touch to your quality manager resume. It’s an opportunity for you to showcase your communication skills, attention to detail, and enthusiasm for the role.

When writing your cover letter, tailor it to the job you’re applying for and highlight relevant experiences and qualifications.

In your cover letter, briefly introduce yourself and mention the position you’re applying for. Then, discuss why you’re interested in the role and how your skills and experiences align with the job requirements. Choose keywords from the job description and incorporate them naturally into your letter. This shows the hiring manager that you’ve taken the time to understand the role and are a good fit for the position.

Great resume keywords include quality assurance manager, manufacturing processes, qa manager, knowledge of quality procedures, quality processes, quality engineering, quality planning, and quality assurance methodologies.

Additionally, mention any specific achievements or accomplishments demonstrating your ability to manage quality control processes effectively.

Overall, a well-written cover letter can help you stand out from other applicants and make a strong impression on the hiring manager. It’s a valuable tool in your job search and shouldn’t be overlooked when applying for a quality management position.

In conclusion, crafting a quality manager resume is essential in landing your dream job. By highlighting your skills, experience, and qualifications, you can showcase your ability to ensure products meet the required quality and safety standards. This includes demonstrating your leadership abilities, attention to detail, and strong communication and teamwork skills.

Remember to format your resume appropriately, whether it’s chronological or functional. Also, include a well-written cover letter to accompany your application.

With a compelling resume, you can vividly picture your capabilities and stand out from the competition.

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COMMENTS

7 Best Quality Manager Resume Examples for 2024
Here are some key components to include in your quality manager resume: Professional Summary: Include a brief statement that outlines your experience and qualifications for the position. Qualifications and Certifications: List any relevant qualifications or certifications that are necessary for the role. Work Experience: Outline your relevant ...
Quality Manager Resume Examples & Samples for 2024
Common duties listed on a Quality Control Technician resume example are running tests, analyzing products, assigning tasks, organizing work schedules, documenting defects, and returning defect items. Based on our collection of resume samples, a successful Quality Manager should demonstrate leadership, attention to details, communication, time ...
Quality Assurance Manager Resume Examples and Template for 2024
How to write a quality assurance manager resume. Here's a list of steps you can follow to write a quality assurance manager resume: 1. Add your contact information. Begin your resume by adding a header with your contact information to the top right, left or center of the document. Include your full name, phone number, email address and the city ...
Quality Manager Resume Samples
Quality Manager Resume Examples & Samples. Directs, implements, and maintains operational-level strategies and objectives. Develops short to moderate-term goals and translates them into short-term plans in support of operational goals and objectives. Monitors performance against plan and ensures that goals are met.
8 Quality Manager Resume Examples & Guide for 2024
Your quality manager resume must clearly demonstrate your attention to detail. It should reflect your ability to meticulously uphold standards. Showcase your expertise in developing and implementing quality assurance protocols. Your resume needs to convey your track record of improving processes effectively. Use This Example.
Quality Manager Resume: Examples and Writing Guide
In this article, we will explore the world of Quality Manager Resumes. A Quality Manager Resume is a document that showcases the skills, experiences, and achievements of a Quality Manager. Employers need Quality Managers to ensure that their products or services meet a high standard of quality. Crafting an effective Quality Manager Resume is essential for standing out in a competitive job ...
Quality Assurance (QA) Manager/Lead Resume Samples
A QA manager resume example better than 9 out of 10 other resumes. How to write a QA manager resume that will land you more interviews. Tips and examples of how to put skills and achievements on a quality assurance manager resume. How to describe your work experience on a QA manager resume to get any job your heart desires.
Quality Management Resume Samples
Quality Management Manager Resume Examples & Samples. Pediatric health and wellbeing, Maternal and Child development, QM practices, service authorizations, utilization review and coordination of healthcare services. Health care administration related to children in Out-Of-Home care. AHCCCS/Medicaid rules and policies.
5 QA Manager Resume Examples & Guide for 2024
The top 5 certifications for your qa manager resume: Certified Manager of Quality/Organizational Excellence (CMQ/OE) - American Society for Quality (ASQ) Certified Software Quality Engineer (CSQE) - American Society for Quality (ASQ) Professional Scrum Master (PSM) - Scrum.org.
Quality Assurance Manager Resume Examples & Samples for 2024
Quality Assurance Manager Resume Examples. Quality Assurance Managers make sure products meet certain industry and legal standards. Some of their responsibilities are coordinating quality assurance programs, developing quality control procedures, making sure customer demands are respected, and training other employees with regard to quality ...
Quality Manager Resume Example
For a Quality Manager, look for clues that align with your expertise in ISO 9001:2015, problem-solving, and team leadership, among others. 2. Highlight Role-Specific Skills. Prioritize skills that have direct relevance to the position. Hard skills like "ISO 9001:2015 standards" and soft skills such as "excellent interpersonal and communication ...
Quality Control Manager Resume Examples and Template for 2024
Montgomery, AL | 334-555-0196 | [email protected]. Summary. Data-driven quality professional with four years of experience reducing costs and optimizing testing processes in the tech industry. Seeking a Quality Control Manager position to expand my leadership skills and precise approach to continuous improvement.
QA (Quality Assurance) Manager
Tips to help you write your QA (Quality Assurance) Manager resume in 2024. Highlight relevant certifications. As a QA manager, having certifications such as ISTQB, CSTE, or CSQA, can be a significant advantage to set you apart from other candidates. Include any relevant certifications in your resume to showcase your dedication to the field and ...
Manager, Quality Assurance Resume Samples
Manager, Quality Assurance Resume Examples & Samples. Manage a team of up to 30 QA/Integration Engineers in a matrix like organization structure. Influence the implementation and growth of Agile in the QA teams. Implement a production incident/problem feedback tracking system to reduce repeat issues in production.
10 Quality Manager Resume Examples For 2024
Quality Manager resume format and sections. 1. 1. Add contact information to your quality manager resume. Your nameshould be the biggest text on the page and be at or near the top of the document. Your addressdoesn't need to include your street name or house number - listing your city and state works just fine.
Quality Manager Resume Sample
Professional Skills. Strong planning and organizational skills. Strong time management and leadership skills. Excellent analytical skills. Find and customize career-winning Quality Manager resume samples and accelerate your job search. All quality manager resume samples have been written by expert recruiters.
Quality Control Manager Resume Examples for 2024
As a quality control manager, your technical skills and knowledge of quality control tools and techniques are critical. Make sure to highlight these skills prominently in your skills section. Some examples of technical skills to include: Quality Management Systems: Six Sigma, Lean, Kaizen, ISO 9001, ISO 14001
Quality Manager Resume Samples
Quality Manager Resume. Summary : Tested and proven Assistant Quality Manager, with multiple certifications and vast knowledge of process improvement possibilities, ranging from Lean, Continuous Improvement, and Six Sigma.Well versed in Quality systems and auditing from ISO to AS9100. To obtain employment with a growth-oriented business, which will engage my past and present capabilities and ...
Quality Control Resume Examples (Job Description & Skills)
So—. Ace your quality control job description like this: Place your most recent employment first, and go back in time from there. Put the job title first, then dates worked, the factory or company name, and finally 5 or 6 job responsibilities. Use an action word (e.g., inspected, rejected, etc.) to start each bullet point.
Quality Control Manager Resume Examples & Samples for 2024
Quality Control Manager Resume Examples. Quality Control Managers are in charge of coordinating quality control departments and making sure product defects are detected before delivery. Their responsibilities include implementing quality control programs, documenting defects, updating databases, training employees, and organizing work schedules.
Quality Control Manager Resume Examples
Experience. Roscoe Technologies. 9/1/2009 - 10/1/2010. Company Name. City, State. Manage training Document Management System and Quality Management system. Planned and executed multiple tasks to ensure controlled documents were managed per procedures. Provided coaching to personnel on Quality systems (QS) to include document control and training.
Quality Manager CV example + guide [Get hired quick]
Example job for Quality Manager CV. Outline. Work as a quality manager for an industry-leading construction and engineering contractor, overseeing and auditing the execution of quality systems for the Greater Manchester region and working with a client base that includes the MoD & NHS with build values of up to £100m.
Quality Manager Resume Example
How to Properly Format a Quality Manager Resume. To properly format your resume, it's essential to consider the style and organization that will effectively showcase your skills and experience. Did you know that resumes for Quality Manager jobs typically contain an average of 2.3 pages and include 12.7 bullet points per job title?