tech support skills for resume

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Technical Support Specialist skills for your resume and career

Technical support specialists need a variety of hard skills to effectively troubleshoot technical problems and repair hardware. These skills include experience working with remote desktop and help-desk support, as well as knowledge of SQL, Mac, and Linux systems. They should also be proficient in computer systems and have experience with customer support.

In addition to hard skills, technical support specialists also need strong soft skills. This includes excellent customer service skills, as they will be dealing with a high volume of customers. They should also be able to communicate effectively and possess problem-solving skills. According to Hoyet Hemphill Ph.D. , IDT Program Coordinator and Graduate Advisor at Western Illinois University, "The next K12 job mostly advertised is Technology specialist, and the majority of the skills include knowledge of data visualization tools like google data studio, strong spreadsheet skills. (Google Sheets is preferred.), ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy, excellent communication and analytical skills, knowledge of data analytics, ability to troubleshoot data questions, excellent organizational skills including attention to detail and multi-tasking skills, excellent client-facing and internal communication skills."

15 technical support specialist skills for your resume and career

1. customer service.

Customer service is the act of giving customers the assistance and support they need. Technical support specialists use customer service by supporting incoming calls, providing trouble-shooting and service inquiry management, and ensuring validated responses to clients. They also develop training manuals to enhance customer service and maintain a consistent level of support accuracy within departments.

• Supported incoming calls from domestic and international business customers, by performing trouble-shooting and service inquiry management and superior customer service.
• Developed and implemented customer service policy and procedures, including maintenance of internal records for warranty and technical support issues.

2. Technical Support

Technical support refers to the assistance provided to users experiencing problems with software and hardware. Technical support specialists use technical support by solving issues over the phone, providing installation and configuration instructions, and offering basic support over the phone and email. They also coordinate with customers, provide problem-solving solutions, and troubleshoot issues related to software and hardware.

• Solved technical support questions by phone to residential and business DSL customers * Provided installation and configuration instructions for broadband service.
• Provided technical support to Everyone's Internet Service Provider; assisted computer users regarding system hardware and software applications.

3. Troubleshoot

Troubleshoot is the process of identifying and fixing problems in a system. Technical support specialists use troubleshoot to diagnose and resolve software compatibility and installation problems. They also use it to evaluate information from users to accurately diagnose and troubleshoot information system issues. They install, configure, and troubleshoot hardware/software/networking components and imaging services. They also train mid-level support associates to troubleshoot software-related issues.

• Educated and advised internet equipment operation to customers via telephone explaining equipment usage and troubleshoot internet equipment issues.
• Coordinated with multiple telecommunications vendors to troubleshoot line issues, equipment failures and performance problems.

Math is a system of numbers, quantities, and shapes used to solve problems and understand the world around us. Technical support specialists use math to troubleshoot issues with computer software, including math programs used by students. They install and repair math software, and help customers with math questions they have about their software.

• Support for students included programs in math, reading and science, grades 3 through 10.
• Earned solid reputation for resolving complex computer, software, and math issues.

5. Customer Satisfaction

Customer satisfaction is the degree to which a customer's expectations are met. Technical support specialists use customer satisfaction to ensure that customers' issues are resolved quickly and effectively. They answer inbound calls, troubleshoot problems, and work to maintain a high level of professionalism to achieve customer satisfaction. They also implement innovative techniques and solutions to maintain a high level of customer satisfaction.

• Identified, analyzed and resolved level 2 severity alerts within 15 minutes, resulting in customer satisfaction exceeding expectations.
• Provided troubleshooting and effective navigational skills to each customer within a time sensitive environment while ensuring customer satisfaction.

6. Phone Calls

Phone calls are a way of communicating with customers, clients, or colleagues. Technical support specialists use phone calls to analyze problems, diagnose causes, and provide solutions. They answer customer calls, help with technical inquiries, and troubleshoot issues. They also use automated diagnostic programs to resolve recurrent user difficulties.

• Handled customer phone calls; analyzed problems; diagnosed probable cause; systematically eliminated alternatives; and provided troubleshooting solutions.
• Answered telephone calls, analyzed problems using automated diagnostic programs and resolve recurrent difficulties encountered by users.

Choose from 10+ customizable technical support specialist resume templates

7. desk support.

Desk support refers to providing technical assistance to customers or employees, often via phone or email. Technical support specialists use desk support to answer questions about accounts, application status, and credit card application requirements. They also use it to provide network support, computer hardware/software/telecommunication support, and data backup and recovery for small businesses. Technical support specialists may also provide training on hardware/software to end users via telephone communications.

• Help desk support for customer service, answering questions regarding accounts, application status and credit card application requirement information.
• Provide network support, computer hardware/software/telecommunication support, help desk support, data backup and recovery for small business.

8. Post Sales

Post sales support is the process of helping customers after they have purchased a product. Technical support specialists use post sales in various ways. They provide support for modifications and upgrades to existing equipment, offer technical assistance to customers via phone and web tickets, and troubleshoot products. They also focus on post sales support and assist with pre sales activities as needed.

• Provided post sales support for modifications and upgrades for existing equipment.
• Provide post sales technical support for wireless data customers.

9. Help-Desk Support

Help-desk support is a service that provides assistance and troubleshooting for computer hardware and software issues. Technical support specialists use help-desk support to provide training, troubleshoot system issues, and assist users via telephone and email communication. They may also supervise help-desk support teams and provide customer support for various software and hardware installations.

• Provided computer help-desk support and technical training on hardware/software to end users.
• Provided computer help-desk support via telephone and email communication with Travel Agents.

10. Remote Desktop

Remote desktop is software that lets a user control a computer from another computer or device. Technical support specialists use remote desktop to solve customer issues. They use it to connect to workstations, troubleshoot problems, and install software. They might also use it to provide customer support in a way that minimizes interruptions.

• Performed remote support administration via Microsoft Remote Desktop and Microsoft Management Console snap-ins.
• Implemented remote desktop software to multiple computer systems at different locations.

11. Customer Issues

Customer issues are problems or concerns that customers have with a product or service. Technical support specialists use customer issues to troubleshoot and diagnose problems, provide support, and ensure customer satisfaction. They use tools like Remote-Desktop and proprietary network management tools to resolve issues efficiently. They also work with internal teams and third-party vendors to solve complex issues. They document and track customer issues in call tracking systems to ensure accuracy and maintain internal communications to resolve issues quickly.

• Received numerous awards for delivering outstanding customer service and resolved numerous escalated customer issues assigned to me by my managers.
• Leverage Remote-Desktop, ICMP, and proprietary enterprise-level network management tools to resolve customer issues efficiently and exceed client expectations.

Java is an object-oriented programming language used for computing platforms. Technical support specialists use Java for a wide range of purposes. They use it for troubleshooting, installing, and updating software such as web applications, customer applications, and third-party applications. They also use it to develop solutions for business problems and configure laptops to connect to central maintenance servers. They analyze and resolve Java application issues, create client/server chatting programs, and use it to image PCs and update IE, Java, Flash, and other needed software.

• Provided Internet Explorer troubleshooting, especially with government-based web-applications involving Java.
• Managed all operating end-user software including JavaScript - updating/installing Java.

SQL is a programming language used to manage relational databases. Technical support specialists use SQL to design and install database systems, troubleshoot and administer various software databases, and manipulate SQL databases. They also use SQL to develop validation scripting for data conversion, perform system administration activities, and move data between databases. As Guido Lang Ph.D. , Associate Professor of Computer Information Systems at Quinnipiac University, puts it, "Python, SQL, and Excel are the hard/technical skills most important for Technical Support Specialists."

• Collected hardware/software requirements and specifications to perform the installation of Server Edition with SQL Database setup.
• Conducted system administration activities on the organization's UNIX and SQL based operating system environment.

14. Computer System

A computer system is a set of interconnected hardware and software components that work together to perform various tasks. Technical support specialists use computer systems to troubleshoot and solve problems, evaluate workload and capacity, provide customer support, and test functionality. They also use computer systems to manage and control network operations, deploy applications, and monitor and maintain system operations. For example, one technical support specialist coordinated a departmental transition to a new corporate computer system for approximately 90 workload coordinators to improve operational efficiency.

• Coordinated departmental transition to new corporate computer system of approximately 90 workload coordinators which was implemented for operational efficiency.
• Evaluated work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.

15. Customer Support

Customer support is providing assistance and solutions to customers' problems. Technical support specialists use customer support to troubleshoot technical issues, resolve concerns, and provide technical expertise. They answer calls, develop strategies, and assist with resource permission issues. They also provide technical assistance to customers in a friendly and patient manner.

• Provide technical/customer support for any Verizon customer issue, troubleshoot Verizon equipment issues, and resolve any customer concerns.
• Participated in customer support management processes and provide technical expertise on AAFES roles in relation to mission execution.

12 Technical Support Specialist Resume Examples

Build a professional technical support specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12 + resume templates to create your technical support specialist resume.

What skills help Technical Support Specialists find jobs?

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What Technical Support Specialist skills would you recommend for someone trying to advance their career?

Professor of Library Media, CSULB Teacher Librarian Program Coordinator, CSU ICT Literacy Project Manager, California State University - Long Beach

List of technical support specialist skills to add to your resume

The most important skills for a technical support specialist resume and required skills for a technical support specialist to have include:

• Customer Service
• Technical Support
• Troubleshoot
• Customer Satisfaction
• Phone Calls
• Desk Support
• Help-Desk Support
• Remote Desktop
• Customer Issues
• Computer System
• Customer Support
• Technical Assistance
• Technical Issues
• Network Printers
• Strong Customer Service
• Technical Problems
• User Support
• Email Accounts
• Problem Resolution
• Software Issues
• Software Applications
• Windows Server
• User Accounts
• Technical Troubleshooting
• Microsoft Windows
• Workstations
• Password Resets
• Level Support
• Network Connectivity

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Technical Support Specialist Related Skills

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3 Technical Support Specialist Resume Examples for 2024

Technical Support Specialist Resume

Professional technical support specialist resume, formal technical support specialist resume.

• Technical Support Specialist Resume Writing 101

As a technical support specialist, you’ve refined your ability to decode complex technical problems and present them in simple terms. Thanks to your work, everyday users are able to navigate the complex waters of technology with ease. 

Leveraging your deep technical knowledge to provide users with a frustration-free experience is a highly sought-after skill. However, you’ll still need to write an effective resume to beat the competition.

Don’t worry—we’re here to help. With our technical support specialist resume examples and cover letter writing tips, you’re one successful interview away from a job!

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Related resume examples

• IT specialist
• IT director
• Entry-level IT
• IT professional

What Matters Most: Your IT Expertise & Customer Service Background

You’re a pro with various tech support tools, be it TeamViewer or Zendesk, and that proficiency helps you get through each workday. Thanks to your confidence in various software and hardware, end users walk away happy with their problems all fixed. Use this part of your resume to emphasize that.

For maximum effect, stick to listing your technical skills and software proficiencies in this section, with an emphasis on those that enhance your productivity, such as Jira Service Desk. 

Talk about your network troubleshooting expertise and your knowledge of security protocols. If you specialize in a certain niche of tech support, such as cloud systems or virtualization, make sure to highlight it.

9 best technical support specialist skills

• Active Directory
• Norton/McAfee

Sample technical support specialist work experience bullet points

You’ve resolved countless tech issues, led cybersecurity training initiatives, and oversaw countless software installations. Let’s not forget that you did all this while maintaining high user satisfaction and system efficiency scores!

To make the most of your expertise, don’t just list off your daily responsibilities—focus on your greatest achievements where your work made a tangible impact on the end user, or even the company as a whole. Throw in some metrics to make your experience stand out even more.

Discuss your high first-call resolution rates with TeamViewer, the decrease in ticket response times your Jira prioritization overhaul led to, and routines or systems you implemented that boosted overall uptime or efficiency.  Here are a few samples:

• Analyzed network performance using Wireshark to identify and resolve network latency issues, resulting in a 22% improvement in overall network efficiency
• Improved network uptimes by 23% using Kubernetes to ease peak load and dedicated servers
• Managed software installations across 450+ workstations, resulting in an 18% increase in system efficiency
• Collaborated on a network overhaul using Cisco IOS, improving connectivity speeds by 26%

Top 5 Tips for Your Technical Support Specialist Resume

• When you list your technical skills and work experience , make sure to get into the specific software applications and tools you’re familiar with. For instance, discuss which remote desktop tools, helpdesk software, or ticketing systems you used to achieve your goals.
• Your job hinges on your ability to troubleshoot and resolve issues with network and computer systems. Talk about times when you’ve combined your technical skills with creative problem-solving to resolve complex issues that seemingly had no straightforward fix.
• Show that you’re proficient in offering support across various operating systems by listing those you’re familiar with, be it Windows, Linux, or macOS. Take this a step further in your work experience bullet points by showcasing any specialized troubleshooting you’ve done for these systems.
• Technical support often involves assisting end users, so showing your excellent customer service can help stand out. Describe instances where you went above and beyond to ensure customer satisfaction, and support your claims with your high client satisfaction metrics.
• Creating and maintaining high-quality technical documentation is a less exciting but crucial part of the job. Dive into the documentation you’ve maintained, making sure to highlight how it improved knowledge sharing and issue resolution within your team or company.

Absolutely! If you hold relevant certifications such as CompTIA A+, ITIL, or HDI, they’re always worthy of a mention. They’re rarely mandatory, but they help demonstrate your commitment to technology and customer support.

Demonstrate your ability to adapt to evolving industry trends and learn new technologies. For example, talk about how you studied VPN systems to support your company’s transition to remote work, boosting overall employee efficiency. 

Carefully study the job description for each role, making note of the skills it emphasizes. Include all the skills it mentions that you’re confident with, and then add any other tools, platforms, or toolkits that you’re well versed in while keeping it under 9 or 10 skills.

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How to write a tech support resume?

[ Click here to directly go to the complete tech support resume sample ]

Here is the latest 2021 guide on tech support resume to help you grab the opportunity of getting your dream tech job.

"When you stop chasing the wrong things, you give the right things a chance to catch you." -Lolly Daskal

Many people tend to miss out on a great career opportunity just because they fail to stand out as a suitable professional they really are.

Make the smart choice by creating a professional resume that highlights your core skills and communicates your true potential.

Before we begin, take a look at our technical support resume template to get an idea of what an ideal resume should look like:

• Softwares: TOPdesk, ServiceNow, Spiceworks, Jira Service Desk
• Operating Systems: MS Windows, Linux, MS Office
• Dispensed regular maintenance to existing hardware components and troubleshot systems & applications
• Rendered assistance to the 100+ in-house employees & 10+ clients on technology-related issues
• Solved 95% problems without the involvement of the IT head
• Replaced damaged/malfunctioned hardware & ordered new parts when necessary to improve productivity by 20%
• Generated reports on the status of all hardware & software in the company and maintained the IT inventory
• Conducted research & delivered cost analysis data when upgrading or purchasing new hardware, software or equipment
• Oversaw organization’s data and maintained, backed up and secured databases , and restored files with 100% accuracy
• Implemented & assisted 100+ in-house employees on the roll-out of new applications & operating systems
• Trained & onboarded 5+ junior tech support technicians on hardware & software components
• Set up profiles, emails, and issued access passes for ~30 new employees and assisted on password-related glitches
• Played a crucial role in running security checks & conducting electrical safety tests on 100+ systems
• Provided computer support to 50+ in-house employees, 10+ freelance workers, and 5+ clients
• Maintained & monitored the company's computer services (hardware & software) and equipment , which included,
• Troubleshooting to detect & solve technical problems, installing & updating the hardware and software
• Recommending computer products or equipment through market research to improve the company's productivity
• GPA: 4.0/5.0
• Microsoft Technology Associate (MTA) Certification | Microsoft | Feb '18

Here is a summary of our Tech Support Resume 2023 Blog:

• Make your resume stand out amongst any other applicant by labeling your resume header with your name. Doing this will make it easier for the recruiters to track your resume.
• Provide an accurate profile title that defines your professional status and level of expertise in your field of work.
• Avoid irrelevant personal information in your technical support resume unless explicitly asked for.
• Give an overview of your resume by highlighting your career achievements through a suitable resume summary or objective.

Start making the right choices and learn how to create a job-winning resume that can help you climb the ladder of your career.

By the end of this blog, you will learn:

• What to write in your technical support resume and how to write it professionally?
• How to describe and highlight your experience on a technical support engineer resume?
• How to write summary for an impeccable job-winning, ATS-targeted resume for technical support from scratch?
• How to write an objective for entry level technical support resume?
• How to effectively optimize your technical support skills resume and make them stand out.?

. . . All so you can get the job that you want!

Hiration's Online Resume Builder is the best resume builder to help you write a job-winning technical support resume for a hassle-free experience.

Our Online Resume Builder is a huge collection of awesome resume examples and a complete technical support resume template that will blow your mind!

Simply fill the details and your perfect resume is good to go.

Here is a list of all that you will learn about resume-writing in this blog:

What is a Tech Support Resume & why do you need it?

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While applying for a job you need to go through certain things that can help you communicate your professional skills to the recruiters. So the best means is through a well-framed resume that highlights your professional potential.

To pick the most suitable applicants, most recruiters make use of the ATS (Applicant Tracking System) as it can help them filter through hundreds and thousands of resumes at once.

Make sure to curate a technical support resume that is ATS friendly as it can get your IT support resume on the radar of the recruiters by ranking high on the ATS.

Simply use the keywords used by the recruiters in the job listing and raise your chances of being shortlisted by the recruiters for the targeted job.

Acquire more information about resume writing by going through Hiration's do's and dont's for your resume .

While you are here, get your existing resume professionally reviewed by Hiration’s Resume Review Service.

How to write your Tech Support Resume

The three stages of resume writing that can help you curate the perfect resume is discussed below:

• Stage 1: Master Tech Support Resume
• Stage 2: First Draft of Tech Support Resume
• Stage 3: Final Draft of Tech Support Resume

Master Tech Support Resume

Always start by drafting a master folder of your particulars and pieces of information that need to be highlighted in your technical support resume.

List down all the details of your work experience, educational qualifications, certifications, internship, etc. in a single folder.

Doing so can make it easier for framing your IT support resume as it would be easier to pick any required details from a single place instead of trying to gather scattered pieces of information.

This folder can be used for framing your current resume as well as for any future updates so make sure that you list down every point even if they may not be current,y required.

First Draft of Tech Support Resume

In the stage of resume writing, you need to compose the following sections:

• Personal Information
• Profile Title
• Professional Experience
• Certifications (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Final Draft of Tech Support Resume

In the final stage of writing your technical support engineer resume, you need to compose the following two sections:

Key Skills : Look through your work experience section and select the core skills that have been justified. Highlight the skills on a separate section under the heading "key skills". Frame this section as the last second step of resume writing.

Summary/Objective : Give an overview of your resume by composing a resume summary if you have more than 3 years of work experience. Compose a resume objective if you have no or fewer than 3 years of work experience. Compose this section as the last stage of resume writing.

Tech Support Resume Sections

There are distinct sections in a software technical support resume and every section highlights the specific aspect that can make the recruiters give you the required shortlist.

Given below are the traditional sections that you should include in a resume for tech support:

• Summary/Objective

The following sections are the optional section that can be framed to enhance the standard sections:

• Awards & Recognitions (if any)

To relish more about resume sections go to Hiration's 2023 Guide to sections in a resume .

Besides, you can use Hiration’s Online Resume Builder to curate an IT support resume that can help you land the job of your dreams.

Tech Support Resume: Professional Experience

Having professional experience can give you a higher chance of being shortlisted by the recruiters.

Make sure to highlight your work experience by implementing the following factors in your tech support engineer resume to communicate your professional potential to the recruiters:

STAR Format

• Frame Points

Bucketing & Bolding

STAR format helps you compose result-oriented sentences that describe your roles and responsibilities as a professional.

STAR stands for the following points:

• S stands for the situation /backdrop/conditions of your contributions.
• T stands for the actual** task** that was entrusted to you as a part of your job.
• A stands for the action and strategy you used to carry out the assigned task.
• R stands for the end result or aftermath of your action in the form of an achievement figure.

Framing Points

Compare the below given technical support resume examples, to understand the importance of framing points and learn how to implement them in your points:

Tech Support Resume Example 1

"Dispensed weekly maintenance for existing hardware components, conducted routine troubleshoot systems and applications. Actively rendered assistance to 50+ in-house employees and 5+ clients on any technology-related issues. Replaced damaged or malfunctioned hardware parts whenever necessary to improve productivity by 15%. Generated accurate reports for all hardware and software issues in the company and efficiently maintained the existing IT inventory. Conducted research and delivered cost analysis data when upgrading new software or hardware or any required equipment."

Tech Support Resume Example 2

Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Framing Points: Analysis

From the technical support resume examples, we can see that it is easier to read the points that have been framed (example 2) as compared to the paragraph (example 1).

Frame every point by using bullet points as it can make your statements clear to read and understand.

Try to avoid writing a lengthy paragraph to describe your work experience because it may fail to effectively communicate your professional experience.

Always stick to framing one-liners to write effective statements to describe your work experience.

Bucketing and bolding can help you curate your professional experience in the most effective manner.

Look at the below-given technical support resume examples, and learn how to apply bucketing and bolding in your IT support resume:

System & Application Troubleshooting Dispensed weekly maintenance for existing hardware components, troubleshot systems, and applications Rendered assistance to 50+ in-house employees and 5+ clients on technology-related issues Software & Hardware Maintenance Replaced damaged or malfunctioned hardware parts when necessary to improve 15% productivity Generated reports for all hardware/software issues in the company and maintained the IT inventory Conducted research & delivered cost analysis data when upgrading new software/hardware or equipment

Bucketing & Bolding: Analysis

Both the technical support resume examples are narrating the same points but using bucketing and bolding (example 2) in your points is more effective as compared to framing points alone (example 1).

Simply generate unique headings and list down all the similar points under the fitting buckets. After that, bold the highlight of your career in every one-liner.

Doing so can make it easier for you to organize your one-liners while also making it easier for the recruiters to read and comprehend your points.

To learn more about this segment and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is a tech support resume sample showcasing what an ideal professional experience section looks like:

Tech Support Resume: Key Skills

The key skills section can make you rank high on the ATS while effectively help in making the recruiters recognize your professional skills.

Go through your professional experience section and pick all your core skills and highlight them in the key skills section.

Try to use keywords that have been used by the recruiters in the job listing as it can help you rank high on the ATS which can take you a step closer to your dream job.

Always remember that every skill you mention should be justified in your work statements.

Read Hiration's Guide: Skills to put on a resume to get a better perception of how to efficiently curate this section.

The below-given tech support resume sample is showcasing what an ideal key skills section looks like in a resume for tech support:

Tech Support Resume Summary

Since the recruiter does not have the luxury of time to go through each and every resume in detail, an overview of your technical support resume should be provided.

Follow the below-given guidelines to write a suitable technical support resume summary:

• Write your summary at the end which makes it easy to decide what to put in your resume summary.
• Collect the highlights of your career from the work experience segment.
• Try to include the keywords that the recruiter has used in the job listing
• Do not write a technical support resume summary that exceeds 4 lines.
• Write a resume summary if you have work experience of over 3 years.

Read Hiration's 2023 Resume Summary Guide to learn how to write an impactful summary for resumes.

Attached below is a tech support resume sample showcasing the ideal technical support resume summary:

In the meanwhile, make resume-writing an easy affair with Hiration's Online Resume Builder now!

Tech Support Resume Objective

You should write a technical support resume objective if you belong to any of the below-given categories:

• you have zero work experience.
• you have very less work experience of fewer than 3 years.
• you are a fresh graduate writing an entry-level resume.

Avoid listing down all that you are expecting, instead, disclose the value you can deliver in your next organization.

The role of your technical support resume objective is to sell your skills as a professional and to convince the recruiter that you are what they're looking for.

Read Hiration's Guide on Resume Objectives to learn the art of framing an impeccable technical support resume objective.

Tech Support Resume: Header

The header of your IT support resume can help the recruiters keep an easy track of your resume so make sure to follow the given points to frame the perfect header:

• This ought to be written in the top part of your resume.
• The header of your resume should be noted in the largest font size.
• This should be listed in 16-20 font size .
• Leave a single space between your first name and last name.
• If you have a middle name add the initial of your middle name followed by a period and place it between your first and last name.
• Example: Seth Angelo Godin should be written as Seth A. Godin.

Read Hiration’s Guide on Resume Header to learn the art of framing the perfect header for your technical support resume.

Given below is a snapshot of a technical support resume template showcasing an ideal header:

Tech Support Resume: Personal Information

Here is what an ideal personal information section should contain:

Contact Number

Email Address

Current Location

Hiration Protip : Depending on the country you're targeting, go through the resume requirements around personal information, and update it accordingly.

You need to provide your contact number in your technical support engineer resume for the recruiters to get in touch with you or they may even want to interview you over the phone.

The correct way for noting down your mobile number is documented below:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 (642) 215 9211

Another convenient means of communication is through email and you need to make sure that you provide only the official email address that has your real name.

Example: [email protected] or [email protected]

Strictly avoid giving out email addresses that have fancy names because the recruiters may consider you as unprofessional.

Example: [email protected] or [email protected]

Avoid mentioning unnecessary details like your house number, street number, and your locality name.

If you are considering a job in your own country, simply write the city and state of your residence. But in case you are looking for a job in some other country, just mention your city and country of residence.

Read Hiration's 2023 Guide to composing your contact information to get a better sense of this section.

To perceive what an ideal personal information section should ideally look like, take a look at the resume sample below:

Use our Online Resume Builder to put together a perfectly fashioned technical support advisor resume.

Tech Support Resume: Profile Title

Profile titles are the testimonial of the level of your professional status in a technical support resume.

It conveys the following facts to the recruiter.

• Your current designation.
• Your functional industry.
• Your level of seniority in your line of work.

Write it in the second-largest text in your IT support resume after your resume header ideally in the range of 14-16 font size.

Exaggerating your profile title will pass off as lying in your tech support engineer resume so make sure that you provide only the accurate profile title.

Look at our technical support resume sample to get a better insight of how an ideal profile title is framed:

In the meanwhile, make use of our AI-powered Resume Review Service to get an in-depth and analysis of your technical support engineer resume within minutes of uploading it on our tool!

Tech Support Resume: Education

The education section of your technical support resume should ideally consist of the details of the following:

• School/university you have attended.
• Courses you have pursued.
• Location of your school/university.
• Enrollment and graduation dates in the month & year format.

Refer to Hiration's Guide on Education Section to read a detailed guide on how to correctly curate the education section.

Here is a technical support resume sample showcasing the ideal education section for your tech support engineer resume:

Tech Support Resume: Certifications

To be a certified professional can give you better chances of being shortlisted as a suitable applicant for the targeted job profile.

The certification segment of your technical support resume presents the following details:

• Certification course name.
• Institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on the certifications section to get a better understanding of this section.

Refer to the technical support resume sample demonstrating the ideal certifications section for your resume:

In the meanwhile, take your future into your hands by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

Resume Review & Free Resume Templates

Get your resume professionally reviewed by our resume experts at Hiration.

Your resume will be reviewed with the below-given parameters:

• Conversion Scope
• Compliance with industry norms
• Content Relevance
• Global Compatibility
• Performance Assessment
• Recruiter Friendliness
• Design Compatibility
• ATS Compliance
• Resume Formatting (font, margins, the order of sections, etc.)

You will be provided with 2 resume templates for free with our Resume Review Service!!

Online Resume Builder for your Tech Support Resume

Here is a list of the resources that come with our Online Resume Builder:

• A sharable link
• Option to save unlimited resumes
• 25+ resume designs
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• Live resume editor
• Full rich-text editor

Be our guest and to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

• Always write your name as the header of your resume to make it easy for the recruiters to track your resume.
• Provide your contact details only as per the requirements of the hiring guidelines and avoid unnecessary mentioning of personal details.
• Use bullet points to frame every one-liner to describe your work experience.
• Create buckets to list down all the similar points in your resume and bold the highlight of your career.
• Use the keywords mentioned in the job listing by the recruiters to rank high on the ATS.
• Give only the accurate profile title to assure the recruiters about the level of your professional status.

Now that we have reached the end of this blog, make use of all the technical support resume examples and tips that we have listed in this blog as it can help you in writing a great resume.

Browse our resume writing blog to uncover more resume help guides for different profiles in different industries.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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• IT Support Specialist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on IT Support Specialist Resumes:

• Troubleshoot and resolve hardware and software issues for end-users
• Install and configure software applications and updates
• Manage user accounts and permissions in Active Directory
• Provide technical support for remote users via phone and email
• Monitor and maintain network infrastructure, including switches and routers
• Conduct regular backups and disaster recovery testing
• Collaborate with other IT teams to implement new technologies and systems
• Conduct security audits and implement security measures to protect against cyber threats
• Train end-users on new software and hardware systems
• Maintain inventory of hardware and software assets and order new equipment as needed

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

IT Support Specialist Resume Example:

• Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software and network issues in a timely fashion
• Reduced helpdesk tickets by over 25% with the implementation of a remote access system
• Collaborated with team to update and maintain Windows & Mac operating systems and installed and configured applications across the organization
• Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions
• Assisted in staff training and mentoring initiatives to onboard over 25 new users onto the system
• Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization
• Quantum leaped helpdesk resolution times with the deployment of automated IT systems
• Performed regular backups and disaster recovery procedures to ensure data security and system integrity
• Optimized network performance and addressed IT security issues to ensure compliance with industry standards
• System installation and maintenance
• Network administration
• Security management
• Diagnosis and troubleshooting of IT issues
• End-user support
• Remote support
• Backup and recovery operations
• IT standard compliance
• Automated IT systems
• Helpdesk management
• Training and mentoring
• Performance optimization
• Network monitoring and optimization
• Documentation and recordkeeping
• Time management and problem-solving ability
• Communication and interpersonal skills
• Knowledge of computer hardware, software and peripherals
• Knowledge of IT standards and protocols
• Knowledge of customer service best practices.
• Information Technology
• Computer Science

Top Skills & Keywords for IT Support Specialist Resumes:

Hard skills.

• Troubleshooting and Problem-Solving
• Network Administration
• Operating System Installation and Configuration
• Hardware and Software Maintenance
• Technical Documentation
• Active Directory Management
• Cloud Computing
• Virtualization
• Firewall Configuration
• Backup and Disaster Recovery
• Remote Desktop Support
• IT Security and Compliance

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Attention to Detail and Accuracy
• Time Management and Prioritization
• Adaptability and Flexibility
• Empathy and Customer Service Orientation
• Active Listening and Feedback Incorporation
• Patience and Tolerance
• Analytical and Logical Thinking
• Teamwork and Collaboration
• Technical Aptitude and Knowledge
• Stress Management and Resilience

Resume Action Verbs for IT Support Specialists:

• Troubleshooted
• Collaborated
• Implemented

Generate Your Resume Summary

Resume FAQs for IT Support Specialists:

How long should i make my it support specialist resume, what is the best way to format a it support specialist resume, which keywords are important to highlight in a it support specialist resume, how should i write my resume if i have no experience as a it support specialist, compare your it support specialist resume to a job description:.

• Identify opportunities to further tailor your resume to the IT Support Specialist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for IT Support Specialists:

It support analyst, it support manager, it helpdesk, it service manager, it systems analyst, it technical manager, it system administrator, it security analyst.

50+ Key Technical Skills to List on Your Resume in 2024 (With Examples)

Including technical skills on a resume is an absolute necessity. These types of skills show employers your quantifiable qualifications. In this guide, we will cover exactly what a technical skill is and some of the best examples to include on a resume.

What are Technical Skills?

Skills on your resume can be broken down into two main categories:

• ‍ Soft Skills: Also called interpersonal skills, these are your social and emotional abilities. They affect how you interact and communicate with other people. ‍
• Hard Skills: Hard skills are also called technical skills. They are a person’s technical abilities and are often industry-specific.

Technical skills are hard skills because they are quantifiable in some way.

Usually, a hard skill can be either learned or taught.  

Why Should I Include Technical Skills on My Resume? 

Writing skills on your resume is a good way to highlight your personal and professional strengths to employers.

The key to including skills is to list both hard and soft skills.

By doing so, you show employers that you are both talented and a team player.

Certain industries require more technical skills than others.

These industries include:

• Information Technology (IT)
• Software Development
• UX and Web Design
• Engineering

However, all industries have specific technical skills they look for.

What Are the Best Technical Skills I Should Add to My Resume?

All businesses have industry-specific technical skills they look for.

To determine the best technical skills to add to your resume, you must examine the requirements of the industry you are entering.

For instance, if you are seeking a job as a software developer, emphasizing that you are skilled in using programming languages will be key.

Of course, all industries have certain technical skills they seek in applicants.

There are thousands of technical skills that you can learn and develop – far more than we can cover here.

The key is to read the job description thoroughly to identify the employer’s desired skills.

Beautiful resume templates to land your dream job

‍ 10 Categories of Technical Skills (with Over 50 Examples)

Below we have defined 10 different categories of technical skills.

These tend to be the hard skills most commonly searched for by employers.

If your professional abilities do not fall into them, these categories can still be a good starting point for brainstorming technical skills within your industry.

For instance, someone working in the restaurant industry may have hard skills such as using Point of Sales systems or making reservations.

Without further ado, here are our top 10 categories for technical skills:

1) Programming

Programming involves many different skills and is used in a variety of industries.

From Information Technology to Web Development, programming is a widely beneficial skill.

Examples of technical skills for programming include:

• Programming languages (HTML, CSS, JavaScript, Python, etc.)
• Cloud computing
• Front-End Development
• Back-End Development
• Cybersecurity

2) Digital Design

As the world becomes more digitally oriented, the field of digital design is rapidly growing.

Any business or industry that deals with digital products, platforms, and applications need talented designers.

Here are five great examples of technical skills for digital design:

• User Experience (UX)
• Wireframing
• Responsive Design
• Visual Design (Color Theory, Typography, etc.)

3) Marketing Strategy

Businesses these days can’t survive without strong marketing teams.

As such, the need for marketing skills has only continued to increase.

Technical marketing skills employers look for include:

• Social Media Marketing
• Content Management Systems
• Consumer Analytics
• Email Campaigns
• Creating Marketing Funnels

4) Copywriting

Writing is a vital part of any business.

Everything from sales funnels and websites to advertisements and press releases requires strong writing.

Here are five more technical skills in the field of copywriting:

• Search Engine Optimization
• Content Creation
• Landing Page Copy
• Headline Writing
• Topical and Keyword Research

5) Computer Programs & Software

At almost any job you can find, you will be required to use some form of software.

Having the ability to use the software before being hired is a great advantage in employers’ eyes.

Here five types of software commonly used in businesses you should familiarize yourself with:

• Adobe Software (Photoshop, InDesign, Illustrator, etc.)
• Microsoft Office (Word, Excel, Powerpoint, etc.)
• Point of Sale Systems (Harbortouch, Clover, etc.)
• QuickBooks or Other Accounting Software
• CAD or Other Engineering Programs

‍ 6) Social Media

Social media has become a driving factor for online engagement.

As a result, employers have begun to seek out job applicants with backgrounds and skills in using social media.

The following technical skills are great for those of you looking for work in social media:

• Engagement Metrics
• Ad Campaigns
• Promotion Tactics
• Customer Research
• Expertise in Specific Platforms (Instagram, Facebook, Twitter, etc.)

7) Accounting

Accounting is a foundational component of businesses.

Without it, there would be no financial organization or analysis.

Thus, accounting professionals have highly sought-after skills by employers.

These examples are excellent technical skills for anyone applying to an accounting position:

• Bookkeeping
• Systems Analysis
• Data Visualization
• Interpreting Financial Statements
• Strict Adherence to Regulation

8) Data Analysis

 Data analysts help customers and businesses to make important decisions by scrutinizing data and information.

This field of work involves almost entirely technical skills and is highly necessary for keeping up with changing trends.

Examples of technical skills within data analysis include:

• Mathematical Ability
• Data Modeling
• Machine Learning
• Structured Query Language (SQL)
• Spreadsheets

9) Medicine & Healthcare

All jobs within the health and medicine industries involve a multitude of technical skills.

Healthcare is a vast field with many different sorts of career paths.

Here are five technical skill examples for healthcare:

• Electronic Medical Record Software
• Patient Preparation
• Physical Therapy
• Administering Injections
• Proficient Use of Modalities (Cryotherapy, Ultrasound, etc.)

10) Management

Becoming a manager is no small feat – the job requires a tremendous amount of technical talent!

From planning and organizing to ensuring the satisfaction of the staff, managers do it all.

Here are five final technical skills for management:

• Contract Negotiation
• Hiring and Onboarding
• Project Planning
• Staff Scheduling

Bonus Skills: 5 Productivity Software to Learn

Nowadays, a fair amount of business happens online.

As a result, remote work environments have become more and more common.

This has required many professionals to learn how to use productivity software to connect and collaborate with their teams.

Understanding how to use a specific productivity software is a key technical skill in an increasingly digital world.

Here are 5 key productivity software to familiarize yourself with:

• Google Suite

For even more ideas on skills to include on your resume, check out our guide on 100+ Key Skills for a Resume (with Examples for Any Job) .

How Do I List My Technical Skills on a Resume?

Generally, you should include your technical skills in a separate skills section of your resume.

Certain skills can be included within the work experience.

However, it is best to prioritize soft skills in the work experience section, as this allows you to provide greater context and detail.

Here is an example of how to format a technical skills section:

How to Create a Section for Technical Skills

In this example, imagine the job applicant is applying for a position as an administrative assistant.

I ncorrect:

Technical Skills • CPR and First Aid Certified • Fast Typing Speed • Computer Skills

Why It’s Wrong: When listing your technical skills, you want them to be both relevant and clear.

The employer shouldn’t have to wonder why you are including certain skills.

While it may come in handy for you to have a CPR certification, it is not the most relevant to the job.

Additionally, “fast typing speed” and “computer skills” lack quantifiable details to make them valuable to the employer.

Technical Skills • Microsoft Office Suite Certified • Typing Speed of 75 Words per Minute • Spreadsheets and Data Visualization

In this corrected example, the skills are much more specific and quantifiable.

This is what you want from technical skills – to provide employers with exact details about your abilities.

Are you feeling lost on where to start with formatting your resume?

Read our guide on How to Choose the Correct Resume Format (with Examples) .

What Are Some Things I Can Do to Improve My Technical Skills

If you lack many good or relevant technical skills, it is important to take the time to develop some.

Luckily, there are many resources and courses available today to help professionals develop their skillsets.

This can include going back to school or learning from home!

Here are 3 great ways to start improving your technical skills:

• ‍ Certifications and Training: Taking training or educational courses can help you to earn certifications. Including certifications on your resume is a great way to provide evidence for the skills you are claiming to have. ‍
• Mentorships/Apprenticeships: To enhance your technical skills, it is wise to learn from the best. Seeking out mentorships or apprenticeships with successful professionals in your field is a fantastic way to diversify your skills. ‍
• Personal Projects: Oftentimes, technical skills help to create products and carry out necessary processes. Completing a personal project that can be a centerpiece to a portfolio can also help you develop new technical skills!

Final Takeaways

Your technical skills on your resume inform an employer of your abilities.

By including the correct ones, you can significantly improve the impression you leave with your resume.

Here are our top 5 takeaways for including technical skills on a resume:

• Brainstorm the most relevant technical skills in your industry or niche.
• Include soft (interpersonal) skills along with your technical skills.
• List your technical skills in a separate section, rather than in your work experience section.
• Provide added context to give your skills quantifiable details.
• Earn certifications and seek out mentorships to further enhance your technical skills.

Easy Resume offers a wide collection of free resume guides and career advice articles. Check them out today to learn more about creating the perfect resume for you!

Browse more resume templates that fit your role

Ed is a co-founder of Easy Resume. His background in scaling teams at tech startups over the last decade has given him extensive experience and knowledge around how to hire top talent and build successful teams. He enjoys mentoring, coaching, and helping others reach their career goals. When he's not writing about career-related advice, he's playing with his dog, Lilo, or going on long hikes in upstate New York.

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IT Technical Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it technical support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Engineering process knowledge a plus
• Document actions and resolutions within helpdesk ticket
• Maintain effective communication with company leaders, resort leaders, resort cast members, technical support teams, vendors, manufacturers and service providers
• Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving problems
• Detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes
• Respond to incoming tickets using the helpdesk dashboard, email or phone. In many cases, phone support and verbal communication will be necessary
• Provide ongoing support and communication to other staff members, promoting an empowered, multi-disciplinary team environment
• Providing daily assistance for Head Office and Warehouse for PC builds and software support
• Provide support to the service desk team on network and infrastructure issues
• Provides technical support to internal employees for all BCD Travel provided software
• Assist with the build, delivery and support of the desktop, mobile, infrastructure and application management that underpins the group technology estate
• Develop, test and maintain documented systems procedures/work instructions – train end users
• Identity and access management for all existing and new practitioners
• Time Management
• Working between the hours of 08:00 – 18:00 Monday to Friday with the potential to provide some out of hours support to the Central Service Desk
• To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow
• To provide effective communication for all types of incident and request ensuring that the users are kept informed of progress at all times
• To act as the on-site contact for all IT related incidents logged in ServiceNow, delivering high quality support across all key applications, networks and desktops/laptops
• Participates in maintaining licensing information for all corporate desktop applications and operating systems using established process
• To be proactive in the avoidance of repetitive incidents through publishing “how to’s” and “tips” to users on a regular basis and ensuring that the knowledge base in ServiceNow is kept up to date at all times
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Ability to follow-through and react quickly to situations
• Ability to diagnose networks, computers, copiers, and phone systems remotely in an efficient and professional manner
• Comfortable working on your own or part of a team
• Expert knowledge in the following areas is
• Ability to disconnect all network devices and phone system, transport them and reinstall them at new locations during office relocations
• Ability to troubleshoot network and voice cabling
• Ability to climb ladders and maneuver in attics and/or crawl spaces when necessary
• Ability to install preconfigured PBX phone systems
• Experience in Structured Cable installation for both Voice and Data

15 IT Technical Support resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it technical support analyst resume examples & samples.

• Proactively address concerns and issues of technology used by office staff
• Ability to provide support for business based tools such as instant messaging, cloud file sharing, internet, Windows, mobile devices, laptops/desktops, Apple products, in room Video Teleconferencing etc
• Respond quickly to technology outages affecting employees to restore service as quickly as possible. Work in partnership with the Desktop Support area, understand the established technology guidelines and available support processes as appropriate
• Provide feedback based on employee input and usage; propose solutions based on needs and emerging technology. Strong understanding & ability to offer solutions of the newest versions, platforms, operating systems and upgrades
• Communicate and collaborate with other Discovery teams to resolve IT issues. Escalate issues, outages, and needs to appropriate team in a timely fashion
• Updates workstations / laptops and operation systems as needed
• Conduct training sessions to educate employees on new technology applications and systems within Discovery
• Problem solve quickly and professionally under pressure situations dealing with all aspects of IT

IT Technical Support Lead Resume Examples & Samples

• Client relationship - senior management coverage
• Build and maintain the relationship with Senior business managers in Malaysia
• Work with regional Infrastructure management in Singapore to set standards,
• Bachelor's Degree (or equivalent)
• Over 7-10 years of experience in global IT investment banking
• Strong management experience in global matrix organization
• Strong business knowledge of Capital Markets
• Strong function knowledge and applications experience in equity trading and

IT Technical Support Analyst Lat Am Garmin Brazil Resume Examples & Samples

• Provide end-user support for Garmin's computer systems located in LatAm offices
• Perform all aspects of desktop support including installation and configuration of computers, hardware problem diagnosis and repair, application installation, and assist with network connectivity troubleshooting
• Record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool
• Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)
• Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Maintain printing systems and assist with network printer system maintenance
• Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
• Monitor conference room performance and maintenance schedule

IT Technical Support Resume Examples & Samples

• Assist and/or support all resort communication technologies which include but are not limited to two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc. Assist and/or support all resort Point of Sale systems which include but are not limited to NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc
• Assist and/or support all call groups and call routing processes. Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities and emergency resource locators. Coordinate and accurately record changes to names, titles, numbers, extensions, locations, device types, etc
• Utilize call accounting application to generate call accounting reports and billing statements for special events and/or groups. Perform technology room inspections for designated VIP rooms. Verify proper functionality and appearance of guest room technologies which include phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, blu-ray players, stereo entertainment systems, photopass, WIFI connections, Ethernet connections and Lutron
• Perform troubleshooting and triage methods to identify issues with all resort technologies. Repair and/or replace items within responsibility. Appropriately escalate issues to their respective support teams and/or vendors. Align all respective teams to drive efforts, gain results and resolve issues
• Assist the IT manager with resort technical support requests, developing proper guidelines, inventory reporting, providing site and facility access to internal and external partners and all other duties assigned by the IT manager
• Complete all required trainings, development connection and performance connection opportunities on or by their respective due dates. Attend mandatory and optional (when applicable) meetings, trainings, stand-ups, functions and gatherings
• 1 to less than 3 years related experience
• Must be able to work with little to no supervision and make sound decisions
• Demonstrated ability to escalate high level decisions to appropriate leadership
• Knowledge in multiple systems, applications and hardware
• Knowledge of application, networking and hardware triage
• Must be able to work in confined spaces, behind and/or under furniture or equipment. Must be able to work both indoors and outdoors
• Must be able lift and carry up to 50 lbs
• Must be able to appropriately use ladders up to 12 ft in height
• Must be able to stand for long periods of time or walk to distant locations and traverse up and down stairways
• Available to work various hours, extended hours, overnight, weekdays, weekends and holidays
• Participate in overnight or extended work hours
• 2 year college degree or equivalent

IT Technical Support Specialist Resume Examples & Samples

• Technical support covering the installation, configuration, and administration for the various web server applications currently utilized by TradeThru including; Tomcat, WebLogic, IBM WebSphere, and JBoss (WildFly)
• Support responsibilities cover SS&C development environments, SS&C hosted production environments, as well as client hosted production and QA environments
• Be responsible for managing upgrade rollouts for the various webserver applications
• Assist UNIX administration in the development and maintenance of kshell application scripts and tools
• Technical support experience with at least two of the following web server applications; Tomcat, WebLogic, IBM WebSphere, JBoss (WildFly)
• Experience with kshell scripting
• Strong desire to learn concepts and develop skills across other software packages including IBM MQ messaging middleware and Oracle RDBMS
• B.S in computer science or a related discipline
• A minimum of 5 years of experience supporting mission critical applications
• Ability to succeed within a fast paced environment
• Self-starter that can work with a minimum of supervision
• Strong written and verbal communication skills with the ability to clearly articulate opinions and ideas
• Excellent analytical, reasoning and problem-solving abilities
• Capacity to meet deadlines and to work under pressure in a team environment
• Occasional travel, with some travel occurring outside the United States, generally not lasting more than 1 week at a time

It-wm IT, Technical Support Analyst Resume Examples & Samples

• To provide technical support and service delivery to the WM Japan
• To oversee the technical implementation of projects to ensure high quality of final deliverables including system documentation
• To work with application developers to ensure that all software released is robust, secure and operates with integrity
• To problem solve, trouble shoot and perform regular system monitoring and maintenance
• To enhance and improve existing systems and processes to provide a better level of service to our business users
• To support the Change The Bank teams in setting up UAT environments and implementing application releases
• To establish strong working relationships with technical teams across the bank, especially UNIX, Wintel and Database Services
• To assist with release management and application version control
• To assist with system queries and issues relating to integrity of application data
• To participate in overnight and weekend on-call support on a rostered basis
• Should be conversant in Japanese
• 4-6 years of technical experience managing and supporting business users
• Hands on technical skills in UNIX (scripting, Perl), RDBMS (Oracle & SQL Server) and batch scheduling tools
• Strong SQL skills in Oracle and/or MS SQL Server environments
• Experience in the software development life cycle (SDLC)
• Experience of supporting complex business applications, preferably in the financial/banking industry
• Ability to promote and deliver process improvement
• An understanding of the need for strong IT risk management controls
• Possess strong verbal and written communication skills and a belief in the use of usable documentation
• Strong customer focus with understanding of the importance of meeting SLA targets
• Proven team player with strong relationship building skills across other technical teams
• Reliable and extremely well organised to effectively manage a constantly varying workload
• Takes ownership of issues on behalf of WMIT until the desired result is achieved
• Possesses the determination, effort and enthusiasm to deliver results. Is energetic, originates action and keeps things moving
• The ability to multi-task and prioritise issues from a number of different areas of the business
• Provide excellent customer service and advanced technical support to field, home office and management staff
• Troubleshoot and resolve hardware and software issues with router, modem, computer, phone, printer, fax, scanning, and audio / video systems
• Troubleshoot and resolve connectivity issues with cable, DSL, fiber, and cellular data circuits
• Assist field technicians with new branch installs, branch office moves, and MAC activities
• Follow proper escalation procedures to ensure maintenance issues and MAC activities are completed in a timely manner
• Provide a detailed record of troubleshooting and resolution of issues
• Develop and maintain high-level technical knowledge of our hardware, systems and procedures
• Create and revise technical documentation used by support specialists and field technicians
• Handle multiple tasks and high call volumes
• Two to five years of prior job-related experience
• Excellent communication, customer service, technical, and troubleshooting skills
• Experience with incident tracking software, and the Microsoft Office Suite
• Basic understanding of networking concepts
• Full Service desk support to include
• On-site and remote for technical support for all users
• Configure, troubleshoot and provide hardware and software support for firm laptop and desktop computers, printers, and peripherals
• Ensure optimization and performance of the hardware and local infrastructure
• Support ticket management using Helpdesk software
• Maintain current inventory records as part of the asset management program
• Participate in planned maintenance activities which occur outside office hours
• Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet Deloitte IT Standards
• Assist in training staff in technical processes and procedures
• Be available on-call for technical issues that occur outside of office hours
• Professional Qualifications such as Microsoft Certified IT Professional, Microsoft Certified Technology Associate or CISCO Certification
• A first degree in Computer Science with emphasis on Networking and Information Systems although not required would be considered an asset
• A minimum of 1-3 years hands-on experience technology helpdesk and support in a similar sized corporate environment including hardware, infrastructure and software support
• Key exposure to and knowledge of Microsoft and CISCO Networks
• Exposure to all Microsoft Office productivity apps
• 1-2 years Windows Server 2008R2, 2012, 2012 R2 experience required
• Additionally, a working knowledge with the following would be considered an asset
• Excellent Oral & written communication skills
• Focus on Customer Services
• Proficiency in English both spoken and written
• Effective time management skills as well as the ability to multitask and prioritise work load
• Accountability and honesty
• Identifies researches and resolves technical concerns with employee desktop and laptop hardware
• Responds to trouble cases, telephone calls, emails and other requests in a timely manner
• Documents, tracks, monitors and assigns incidents for resolution
• Documents, tracks and fulfill service requests
• Must be able to come to work promptly and regularly
• Must be able to handle other tasks as assigned
• Assumes and performs other duties and responsibilities not specially outlined herein, but which are logically and properly inherent to the position
• Work independently in the absence of supervision
• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
• Exceptional Customer Service Skills
• Detailed Oriented
• Intuitive Problem Solving
• Professional Demeanor

IT Technical Support Lead Supervisor Resume Examples & Samples

• Experience designing a capability protecting compartmented artifacts from unauthorized access
• Experience managing large group (over 200) of users with mulitple levels of access
• TS/SCI with Poly required
• One additional year of experience maintaining and modifying operating systems for multipurpose, multi tasking computers may be substituted for the required education
• Experience operating multipurpose, multi tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks may be substituted for high school on a year for year basis
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education
• For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.htm
• 6 months of JCL problem determination, analysis and corrective procedures for production problems in a large mainframe environment is required
• Experience with JCL, TSO, implementing and maintaining programs using COBOL, Assembler, REXX or other generally accepted computer programming languages
• System maintenance experience with installation and configuration on an MVS Operating System using IBM’s SMP/E software
• Experience with storage management software products such as IBM’s SMS products and tape management systems such as Computer Associates product CA-1
• First and Last Name
• Provide assistance to internal customers on software and hardware issues and questions
• Configure and maintain hardware including PC, notebooks, printers, etc
• Provide training and documentation for Allied Universal Security Services standard and custom applications
• Assist with various projects and support as assigned
• Maintain network security, User account creation/administration
• Assist network operations in maintaining network connectivity
• Remain flexible in work schedule to work various shifts if needed (Hours of operation 8:00 AM- 8:00 PM) on call required
• Operating systems (Windows 2007/2008/2010)
• Familiarity with data communications equipment and software
• Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
• Custom Applications (ERP,CRM)
• Previous Support Desk experience preferred
• Must have automobile. Occasional travel is required
• Ability to lift and carry computer equipment to 45 lbs
• Comp TIA A+, MCP, MCSE, MCSA, MOS (Microsoft Office Specialist), HDI certifications are preferred

IT Technical Support Internship Resume Examples & Samples

• Analyze data integrity using Corporate Inventory tool, and on-site equipment survey
• Participates in daily user support tasks
• Collaborate in special events involving the IT team

IT Technical Support Assistant Resume Examples & Samples

• Installs, configures and maintains computer equipment, peripherals and software for the user community
• Acts as point of contact with vendors to resolve technical problems with desktop computing equipment and software; arranges schedules and appointments to facilitate resolution
• Responds to, updates and closes user generated tickets; partners with Help Desk and Systems Operations staff as appropriate to determine and resolve problems received from end users; documents all help-desk activity in SysAid
• Ensures desktop computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems
• Performs classroom AV set-up, configuration and dismantle
• Orients new employees to use hardware and software in accordance with department processes; performs off-boarding deactivation as necessary for departing employees
• Identifies, recommend and/or performs system/software upgrades as necessary. Assesses needs to determine necessity for hardware and software purchases; Initiates purchase orders and obtains approvals in accordance with University guidelines
• Updates and maintains flow charts and word documents to document IT department policies and processes
• Manages computer equipment inventory
• Keeps abreast of state-of-the art developments through attendance at professional meetings and seminars and literature
• Undergraduate Degree (Preferably in CIS, CS, IS or other computing area) or equivalent experience
• Minimum of 1-2 years’ experience in IT support environment
• Experience with Windows Server and Active Directory
• Experience with Office 365 preferred
• Experience with Microsoft SharePoint administration preferred
• Advanced understanding of Microsoft product suite
• Ability and willingness to work evenings and weekends

IT Technical Support Engineer Resume Examples & Samples

• Monitors the MGM Detroit Help Desk queues and works cooperatively with the Corporate IT department, Systems Engineers, Operations Analysts, Systems Technicians and vendors to facilitate correction of incidents and problems
• Monitors Backups and other batch jobs
• Answers inquiries in person and via telephone, e-mail, and voice mail concerning the use of computer hardware and software
• Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift
• Performs preventive maintenance on PCs, printers, and other hardware. Installs service releases and performs routine maintenance on desktop applications
• Ensures virus protection is working on all PCs/Servers that are implemented or changed
• 21 years of age or older
• High school diploma or equivalent. Bachelor’s degree in computer science or related field preferred
• Three-years experience in installing and troubleshooting Windows Operating Systems, Desktop Hardware, and Microsoft Products. MSCE and certification (Cisco, A+) preferred
• Experience with Microsoft Mail/Exchange clients, servers, printers, and trouble ticketing required
• Experience using remote control to resolve client issues; internet to resolve technical issues; and engineering automation tolls (Altiris, Ghost, scripts)
• Experience installing server related hardware (tape drives, memory, hard drives, networking, evaluating performance issues on workstations and servers, and training personnel on different types of equipment. Experience with installing and upgrading PC hardware and PC software/operating systems
• Working knowledge of LAN connections, networking, protocols, host emulation software and skilled in preparing documentation

IT Technical Support Internship, Winter Resume Examples & Samples

• Provide technical support to IT related activities and issues for the Central US
• Maintain employee’s work stations and laptops
• Work on IT projects as assigned
• Minimum cumulative GPA 3.3 or higher
• Advance knowledge and experience with Excel, Word, PowerPoint functions, and SQL
• Technical experience with computer hardware and software support in a Microsoft Windows environment
• Must have hardware and technical proficiency with networking equipment, servers, computers, printers and other peripherals
• Combination of education and experience is acceptable
• Experience in regulated industry is preferred (e.g. FDA, ISO, Automotive, or Aerospace)

Cctv IT Technical Support Specialist Resume Examples & Samples

• Analysing, documenting and communicating to internal/external partners to meet client/partner technical expectations and ensure customer satisfaction
• Developing and maintaining strong working relationships with Service Readiness, Support Engineers, Product Groups & other technical resources
• Maintaining a high level of customer satisfaction through in-depth knowledge of customer's organization, mutually trusting relationship and account dedication
• Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, LDAP, etc
• Querying databases to analyse, report on historical data
• Providing Linux system administration
• Providing support for Windows servers/clients
• Using HTML and JavaScript knowledge to troubleshoot IE issues with clients
• Hands on set up and testing of CCTV hardware/software and networking equipment in a Lab environment
• Previous experience in CCTV industry and IT networking
• Bachelor’s degree or qualifications in IT, Electronics or related discipline with five or more years’ experience in video networking, CCNA and Windows administration qualifications are highly desired
• Knowledge of the principles and methods to identify, analyse, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches
• Willing and able to travel a minimum of 15%
• Work effectively in a global matrix organisation - influence, convince, collaborate and achieve results

It-technical Support Engineer Resume Examples & Samples

• To provide first and second level technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
• To log support calls and document their outcome to facilitate the resolution of common queries
• To redirect or escalate support requests as appropriate to outsourced partners within IPG and third parties
• Pro-actively provide information to users on the progress of outstanding support calls
• To contribute to ensuring that the Helpdesk systems and software are kept up to date and messages are passed on and feedback received promptly
• To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
• To install and configure operating systems to agreed standards under the direction of the Technical Support Team Leader
• To setup new starters from AD user creation to ensuring all IT equipment is in place for user
• To maintain the existing PCs and peripherals to standards determined by the Technical Support Team Leader, by performing upgrades, new installations and carrying out routine procedures
• To assist in the compilation and maintenance of an accurate inventory of hardware and software
• To assist in the compilation of the Support team’s technical documentation, guidelines and procedures and ensure they are disseminated to users
• To liaise with colleagues in all Support and Technical Development teams within IPG to ensure continuity of service for all users
• To provide at all times a professional, courteous and rapid response to individual users
• To undertake such projects of a level commensurate with the responsibility of the post directed by the Technical Support Team Leader. These could include Physical to Virtual Server conversions, Server Operating System upgrades, 400 user deployment of Virtual Desktop Infrastructure and Mac Casper deployments
• To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility
• Experience of using helpdesk ticketing solutions
• Experience of working with a large, corporate Active Directory structure
• Microsoft Windows Operating Systems (desktop and server platforms – Windows 7/8/10 and Server 2012)
• Basic Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot
• Virtualisation solutions (VMware Workstation/ESX)
• Mac OS experience including binding to Active Directory and basic troubleshooting
• Operating System Deployment (OSD) and/or PC imaging ideally with Windows Deployment Server. We particularly like people who strive to improve themselves so candidates who also hold any of the following qualifications would be preferred but these are not essential
• Microsoft certifications (eg MCP, MCSA, MCSE or MCDBA)
• VMware certification (VCP)
• CompTIA Network+ certification
• Perform routine tasks as they concern the overall operation of the helpdesk and support of employees, which includes but is not limited to
• Perform account administration for Laureate users
• Monitor assigned and open tickets to seek fast resolutions
• Document, execute, and resolve the customer's issues based upon current service response and resolution times. (Service Level Agreements)
• Accurately escalate tickets by assigning to appropriate groups and following associated protocol
• Use all available resources to resolve each reported problem within the current Service Level Agreement
• Support applications such as, but not limited to, Microsoft Office products, Windows operating systems, Mac operating system, low-level network issues and other in-house applications as required
• Perform application administration in support of New Hires, Terminations and associated Laureate security guidelines
• Communicate System Outages and Planned Maintenance to appropriate user groups
• Perform workstation support functions related to the technical support of the employees and authorized users of the network and resources. Includes workstation configuration and installation and system update maintenance
• May require alternative schedules and/or shift work
• Communication skills (oral and written)
• Educational level is usually achieved through a secondary education or a degree in a business school, trade school or an associate degree or equivalent experience
• The typical incumbent in this position should be able to
• Read instructions, policies, and directions and to understand more complicated thoughts communicated in writing
• This position requires a degree in Information Technology or equivalent technical training and certifications and 1 year of demonstrated employment experience in a related industry
• Be involved in projects and rollout programs for new technical implementations
• Assisting with new server builds, Physical / Virtual, Modifications – Memory, CPU, HDD allocation
• Provide support for Microsoft server technologies including: Active Directory, Exchange, Remote Desktop Services, Hyper V
• Day to day file restores, Server restore testing using - Syncsort, Netapp, VMware, Backup exec and Veeam
• Provide first level technical assistance and support for incoming helpdesk tickets
• Resolve incoming tickets in a timely manner
• If onsite assistance is needed, assign ticket to local support personnel and communicate with end users and support representative throughout the ticket lifecycle
• Resolve end user issues as they pertain to both hardware and software
• Ask questions to determine nature of problem to assist with troubleshooting
• Follow-up with end users to ensure issue has been completely resolved
• Track, route and redirect issues to correct resources for resolution
• Manage all incoming tickets until resolution has been confirmed
• Follow all SOPs and Policies as they pertain to domain architecture when resolving issues. Issues must be resolved in compliance with already established SOPs
• Must be flexible in dealing with changing priorities
• Can ensure confidentiality, take initiative and exercise considerable judgment
• Team oriented and flexible
• Can answer questions in a professional and friendly manner
• Be organized and able to prioritize workflow and meet deadlines
• Can read, analyze, and interpret general business periodicals, professional journals and technical procedures
• Ability to understand SOPs, business correspondence, and procedure manuals
• Effectively present information and respond to questions from groups of managers and general end users
• Ability to work in both a team and/or individual environment
• Provide proper recording, documentation and closure for all tickets that enter the helpdesk system
• Can preserve and grow your knowledge of helpdesk procedures and services
• 3-5 years of progressive information technology experience
• Bachelors degree in Information Technology or related discipline preferred
• Experience coordinating and supporting IT business processes
• Associate Degree in Computer Science, Information Technology or related field
• IT certifications such as A+, Network+, and MCSE are highly encouraged
• 1-3 years experience in a multi-site 200+ user environment
• Hands on –support with Microsoft operating systems and desktop software
• Extensive knowledge of Microsoft Windows Operating Systems and common end user applications such as Microsoft Office, Internet Explorer, Adobe Acrobat
• Experience supporting IT hardware including Dell desktop/laptop computers, laser printers, cellular/smartphones, tablet PC’s
• A basic understanding of LAN/WAN operations and its impact on the desktop environment
• Ability to diagnose and research the root cause of a reported issue to either resolve the problem or engage other support resources
• Ability to effectively prioritize time and manage multiple tasks simultaneously
• Strong interpersonal, written, and oral communication skills
• Strong focus on providing exceptional customer service to all levels of employees
• Experience working in a team-orientated environment

Specialist IT Technical Support Resume Examples & Samples

• Perform all tasks with a focus on customer service including accessibility, approachable, and positive attitude
• Perform role functions according to established Cloud Peak Energy (CPE) standards
• Work occasional evenings and weekends when upgrades or projects require
• Manage service requests for users via the IT Service Management (ITSM) toolset according to service specifications
• Thoroughly document, track, monitor incidents and problems; ensuring timely resolution while adhering to change control procedures
• Setup, install, configure, test, deploy, maintain, upgrade and troubleshoot with external vendors as required
• Maintain existing network switches, desktops, laptops and portable devices
• Assist in maintaining workstation security, firewalls, Windows updates and approved application patches
• Assist in data backup/recovery process
• Manage and troubleshoot computer equipment, Local Area Network/Wireless Area Network (LAN/WAN), including all related switches and peripherals with assistance from supporting teams as required
• Support telecommunications (phone systems), technologies and protocols
• Create, update and maintain IT procedures and practices
• Collaborate with business unit staff and IS&T team members to ensure all application configurations are consistent across user devices
• Ensure all administrative tasks (i.e. status updates and reports) are completed in timely manner
• Travel regionally to support the business environments
• Participate in on-call rotation and after hour’s emergency support for customer’s IT systems
• Maintain systems in accordance with CPE data retention policy
• Interactions, Communications and Behaviors
• Experience supporting workstations and mobile devices in a corporate environment
• Experience with Virtual Desktop Infrastructure, Network Switches and Voice over IP preferred
• Desktop hardware certifications desired
• Work in a semi-directed manner as part of a geographically dispersed team that has specific and general roles
• Demonstrated ability to work with a high level of integrity and teamwork
• Proficient administration of Windows 10 based workstations, printers and other hardware as well as applications in an Active Directory environment
• Experience with Windows Active Directory: (Group Policy and User/Group Security Management)
• Ability to troubleshoot and specifically diagnose hardware, software, and networking issues
• Demonstrate an understanding of IS&T systems interoperation in respect to client server functionality
• Familiar with Virtual Private Network (VPN) and Virtual Desktop Infrastructure (VDI) Services
• Ability to support Enterprise Workstation Security solution
• Excellent verbal and written communication skills in being succinct and non-technical when required
• Exceptional interpersonal skills, with a focus on listening, appropriate questioning skills and responding objectively to the thoughts and ideas of others
• Ability to conduct research into a wide range of computing issues as required

IT Technical Support Senior.group Manager Resume Examples & Samples

• Leads managers/supervisors, support consultants, trainers and analysts, in an IT Call Center environment, monitoring activities and evaluating performance
• Identifies and implements strategies and efficiencies to enhance customer experience and align with business operations. Optimizes use of customer communication channels (phone, email, chat, social)
• Communicates and collaborates across organization to coordinate work and resolve issues
• Provides coaching and guidance to staff and promotes staff training and development
• Leads work activities of the Customer Support team, providing for adequate staffing and resources and maintaining work on schedule so that ongoing internal and external customer satisfaction is maintained
• Drives results across customer experience and productivity metrics. Defines and delivers programs that improve customer experience, process quality and productivity
• Proactively seeks customer feedback and uses this feedback to drive programs that make it easier for customers to work with IDEXX products, services and support
• 7-10 years of work experience, including 5-10 years of experience leading large Technical Support contact/call center teams
• Must have experience leading managers/supervisors
• Must have technical support call center leadership experience
• Bachelor’s Degree or equivalent work experience required, preferably in Science or Computer-related field

IT Technical Support Tech Resume Examples & Samples

• Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide resolution
• Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision
• Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
• Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems
• Supports drive imaging for desktop/laptop systems
• Incumbent is required to travel to satellite locations as needed
• Experience working on small projects and delivering against timelines
• Must be self-managed and a self-starter with a positive attitude
• Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population
• Ability to establish strong relationships with individuals at the supervisor/team manager level
• Ability to work independently while collaborating with remote teams in a fast paced environment
• Microsoft Certified Systems Engineer (MCSE)
• Provide technical technical direction and guidance to the Service Desk staff on problem resolution workflows
• Microsoft Technology Associate (MTA)
• Network+ Certification

Renweb IT Technical Support Engineer Resume Examples & Samples

• Solves application support cases through effective troubleshooting
• Proactively resolves issues by identifying potential problems and implementing solutions and prevention methods
• Serves as a primary resource for Account Managers
• Mastery of all major RenWeb operations including
• Report Cards and Transcripts
• Standard and Custom “Maintenance Manager” jobs
• Standard and Custom Reports
• Experience with RenWeb Database structure
• Stays up-to-date with all the latest technologies employed by the RenWeb platform products and the underlying technologies and share this knowledge with other support engineers
• Manages team ticket pipeline as well as personal pipeline making adjustments to assignment as needed
• Recognizes and escalates critical issues to management and within the Sales, Customer Support and Engineering teams
• Performs issue intake via phone, email, IM and system alerts
• Trouble-shoots complex problems with transactions, record history and log info
• Collaborates with Product, Customer Support, Infrastructure and all other teams involved in regular activities
• Communicates when additional resources are needed to handle support workload
• Responds to issues reported by automated systems, even before the customer realizes there is a problem
• Listens, comprehends and communicates on the fly
• RenWeb School Management Software experience desired
• 2+ years of technical experience with web applications
• Extensive experience in examining, investigating and solving dynamic problems
• Experience working issues/cases at all technical levels
• Systems administration background a plus
• Ability to perform all tasks of a Technical Support Specialist
• Ability to remain productive under conditions where interruptions are prevalent
• Ability to multi-task and resolve complex problems under higher pressure and stressful situations while prioritizing both time and projects, and working independently
• Proficient in C#, C++, ColdFusion, MS SQL, HTML, CSS, JavaScript, JQuery, Dreamweaver
• PC/Windows Proficiency
• Strong record in collaborating with other teams, showing initiative, peer development and personal dependability
• Skilled in data analysis and interpretation
• Demonstrated ability to build and maintain strong relationships with customers while providing excellent customer support
• Ability to think “out-of-the-box” and develop creative solutions
• Understanding of programming principles (does not need to be programmer)
• Highly self-motivated and independent
• Flexibility to cover extended hours on a rotating basis
• Position provides support to an enterprise engineering application deployed company-wide
• Troubleshoot client service requests on an on-going basis and ensures that all activities are performed at a level of quality consistent with IT standards
• Exercise critical thinking and professional judgment to take appropriate actions
• Provides On-Call support as needed
• 1-3 years of experience on enterprise products
• Hands-on experience on Application Support, Upgrades and Integrations projects
• Working experience on support mechanism, SLA management and risk mitigation
• Experience on application configuration and administration (accounts, licenses, workflows etc)
• Strong focus on documentation and root cause analysis
• Experience effectively responding to shifting priorities in a fast paced and changing environment
• Excellent communication (verbal and written English) and customer management skills
• Experience with PLM/PDM (Teamcenter, Agile, Windchill, Smarteam etc), CAD tools (Solidworks, NX etc) or ERP applications a plus

Senior IT Technical Support Tech Resume Examples & Samples

• Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals, including Mac OS and Windows
• Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the relevant IT operations/engineering groups to provide resolution
• Will be required to lead problem resolution activities among multiple parties in order to get technology incidents and problems resolved
• Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with no supervision
• Responds to requests for service with expediency
• Identifies and solves any problems that affect mobile devices and operating systems and troubleshoots routine problems and maintenance of systems
• Maintains other relevant computer peripheral devices such as Monitors, Printers, and video teleconferencing
• Supports hard drive imaging for desktop/laptop systems
• Incumbent is required to travel as needed
• Regularly participates in alignment meetings with various Executive Assistants as well as IT Leadership
• Completes technology-related projects as assigned
• Training and mentorship for junior team members on processes and workflow
• Some shift work may be required and weekend work is needed for projects
• Minimum 5 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
• Experience providing Executive IT Support is required
• Ability to perform calmly in high pressure situations and tight timelines is required
• Proficient in meeting collaboration systems including conference room hardware, video conferencing and cloud meeting solutions
• Ability to produce reports against service levels and KPI’s
• Experience working on medium-large projects and delivering against timelines
• Able to effectively operate within an ambiguous environment and independently deliver goals and objectives
• Ability to establish strong relationships with individuals at the management level
• Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful
• Ability to communicate effectively with both technical and non-technical teams
• Experience with Service Now ITSM Tools
• Bachelor’s Degree in Computer Science, IT Technology or another appropriately related field
• Cisco CCNA certification
• Experience working with Active Directory, domain services and back office/infrastructure application installation and support
• Knowledge in storage and backup technologies
• Experience with Lenovo parts ordering and hardware repairs

Manager IT Technical Support Resume Examples & Samples

• 3-5 years experience in a leadership role within an Operation Support Center
• Excellent computer skills (Microsoft Office, inclusive of Word, Excel, Outlook and PowerPoint)
• Strong analytical and diagnostic capabilities
• Ability to deliver results in a high pressure and complex environment
• Experience in Major Incident Management
• Demonstrated problem solving skills and experience delivering innovative solutions
• Broad operational background in colocation and data center infrastructure including (critical systems, physical security, network connectivity, and power configuration)
• Ability to understand and motivate staff to develop capabilities
• Ability to quickly adapt to advancing technologies and processes
• Familiarity with call center metrics and the use of Avaya CMS Supervisor reports
• Familiarity with various ticketing systems, CTS Remedy, CTS Vantive, NTM
• Ability to bring out other people’s potential/talents, successfully motivate and challenge a team
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
• Previous experience developing and implementing continuous process improvement initiatives
• Strong understanding of PMP principles and practices
• Must be able to manage multiple projects and initiatives
• Ability to work in a fast pace, changing environment
• Ability to understand multiple IT services and tools
• Experience with dealing directly with customers and the ability to find creative customer solutions
• Familiar with change management best practices and procedures
• Previous experience managing a support team within an ITIL service model
• Undergraduate degree in Business Administration, Computer Science, Business Management, or related field
• ITILv3 Foundation Training
• ITILv3 Capability Operational Support and Analysis
• Support Manager Certification

IT Technical Support Specialist Manager Resume Examples & Samples

• For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html
• Database Design ( SQL server), MS Project, Share Point, Visio, MS Office
• Knowledge ITIL v3 Foundation Certification
• Recruitment Number (located at the top of the bulletin)
• The last 4 digits of your SS#

IT Technical Support Coordinator Resume Examples & Samples

• Provide statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment,
• Software Applications, and all associated components, peripherals, and media
• Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards
• Record service calls in web‐based tracking system and utilize system to document ticket resolutions
• Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes
• Train and assist end users on technical issues as a form of preventative maintenance
• In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans
• Travel to various sites as needed to carry out assigned duties
• Identify, diagnose, and assist with resolution of network issues as related to end user problems
• Restore data from backup systems using designated applications as needed for end user support
• Manage all assigned issues being handled by other internal IT units or external contractors
• Bachelor's degree or Associate's degree with 3 years of professional experience in an IT field in lieu of degree, or 6 years of professional experience in an IT field in lieu of degree
• Excellent problem solving/troubleshooting skills
• Minimum 1 year of professional experience in IT field performing desk side support
• Experience with Windows based operating systems including installation, system administration and troubleshooting
• Experience with
• Various computer hardware, which includes: PCs, laptop & printers
• MFPs; routers, switches and servers
• Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint
• Professional experience with DHH information systems or programs utilized by the department
• A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications
• Hitachi Capital Technologies leadership
• Business Leaders Across Hitachi Capital
• All lines of business across Hitachi Capital
• Onward escalation and communications with Level 3 and external 3rd parties

Senior IT Technical Support Resume Examples & Samples

• Manage user physical and logical security (including adds/deletes/changes & audits) for variety of systems including, but not limited to, Keycards, Active Directory, PBX, FAXCOM, AVITrack, and other Ecova developed applications
• Utilize specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients
• Respond to client requests in a timely fashion
• Independently investigate, research, resolve and document end user problems
• Provide routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests
• Perform lifecycle replacements of various end user equipment
• Maintain current expertise in operation and application of standard workstation hardware and software
• Setup and maintain desktop backend services such as desktop/laptop deployment services, anti-virus/malware detection, remote laptop backup services, desktop configuration policies, and desktop patch management
• Provide recommendations to management for improvements regarding desktop and application management
• Assist senior-level team members in various infrastructure projects
• Bachelor degree in Computer Sciences, Technical Certification from an accredited technical school or combination of experience and knowledge considered 4 plus year equivalent education
• Applicable Microsoft / CompTIA or equivalent industry certifications preferred
• Four to seven years experience in Technical Support
• Some Project Management experience desired
• Experience with LanDesk a plus
• Comprehensive knowledge of desktop and laptop computer hardware
• Must be proficient in the use of the Microsoft Office tool set
• Effective knowledge of network protocols and basic services including TCP/IP, DHCP, VoIP, WiFi, and DNS
• Ability to create, edit and deploy computer/software group policies
• Candidate should possess superior customer service skills in dealing with users at all levels in a team environment
• Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible
• Demonstrated experience delivering direct user support in a high availability environment
• Previous experience in which high levels of initiative, judgment, and tact has been demonstrated
• Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
• Candidate must haves a good understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
• Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology
• Must have good knowledge of scripting and process automation (Perl)
• Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems
• English language proficiency
• Ability and willingness to work a flexible schedule
• B.S. / B.A. in Computer Science or Related Technical field preferred, but not required
• Demonstrated experience with Windows/Mac/Linux Operating Systems
• Experience with Data Cabling / Computer Facilities maintenance /Standards
• Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA/CCNP
• Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users
• Ability to prioritize tasks
• Ability to think logically and abstractly
• Beginning/Intermediate understanding and familiarity of Microsoft operating systems
• Beginning/Intermediate understanding and familiarity of the MS Office Suites

IT Technical Support & Technical Application Management Specialist Resume Examples & Samples

• Cultural awareness
• Service awareness, preferably IT Infrastructure library (ITIL) certification
• Investigation and diagnostic skills (the Sherlock Holmes factor)
• Must have critical incident experience
• Client-Server relationships
• Strong communication, both written & verbal
• Experience with driving projects and initiatives towards completion
• Experience with technical troubleshooting via logical process and established methodologies
• Good knowledge on ITIL process

IT Technical Support, UK Resume Examples & Samples

• Application Support: Lotus Notes email, Microsoft Office (includes troubleshooting and solving user problems)
• Helpdesk: logging and responding to calls
• PC & Mac: 1st and 2nd line support
• Mobile Phone Support: Including tablets IOS
• System Maintenance: Including client, server backup systems, security
• MFD Maintenance: of all printer, copy and fax fleet and consumables
• Audio/Visual: User support for projectors, audio systems
• Asset Management: Maintaining assets database, equipment hand-over/return
• Active Directory:Basic knowledge of AD and associated technologies
• System Maintenance:including daily operations and basic network support
• Task and helpdesk completion experience
• Team Working experience

IT Technical Support nd Line Engineer Resume Examples & Samples

• Provide technical support and leadership in a complex mission critical SAP environment
• Provide day to day operations support and on-call support 7x24 on a rotational basis
• Perform 2nd level support to all customers infrastructure and develop solutions to stabilize customer environments
• Use tools for remote management and alert monitoring
• Responsible for incident / service call investigation, diagnosis, resolutions where possible or dispatching to the relevant higher level support
• Be involved in full cycle development, deployment to go-live
• Forecast technology requirements based on client's needs
• Provide SAP expertise in the customer engagement team
• Develop, mature and ensure compliance of technology standards and solutions
• Experience in Unix/ Linux system administration
• Windows NT/2000/Windows2003 knowledge (basics of administration)
• Basic knowledge of SQL
• Basic knowledge of IP Services
• Analytical problem-solving skills
• Customer and service orientation
• Written and spoken English
• Understanding and knowledge of information systems products, services and/or applications to assist and advise end-users with all aspects of user reported problem
• Conducts services, repairs, training, and follow-up or coordinates referrals to appropriate technical, professional or service personnel
• Assists with and/or performs the installation, implementation and upgrades of computer hardware, software and/or systems
• Ability to communicate with people of varying technical experience
• Experience maintaining deadlines
• Experience with remote customer service

Consultant / Callidus IT Technical Support Resume Examples & Samples

• 6-9 years of experience in Application/Server support
• 2+ years Unix scripting experience
• 2+ years DB Developer experience
• 2+ years to support ETL platform
• Minimum 2-years of Service Desk experience
• Windows XP - 10
• Mac OS 10.X
• MS Office 2007 – 2013
• Mobile Devices including IPhone, Android, Blackberry and Windows Mobile
• VPN/Home Routers
• Active Directory (user accounts, password resets, etc.)
• Service Desk Ticketing Systems (ServiceNow, ZenDesk, Spiceworks, Bomgar, GoToAssist, LogMeIn, etc.)
• Provide statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media. Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards. Record service calls in web‐based tracking system and utilize system to document ticket resolutions. Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes. Train and assist end users on technical issues as a form of preventative maintenance. In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans. Travel to various sites as needed to carry out assigned duties. Identify, diagnose, and assist with resolution of network issues as related to end user problems. Restore data from backup systems using designated applications as needed for end user support. Manage all assigned issues being handled by other internal IT units or external contractors. Other tasks as directed
• Bachelor's degree or Associate's degree with 3 years of professional experience in an IT field in lieu of degree, or 6 years of professional experience in an IT field in lieu of degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up, and verbal/written communications skills. Excellent problem solving/troubleshooting skills
• Advanced degree. Minimum 1 year of professional experience in IT field performing desk side support Experience with Windows based operating systems including installation, system administration and troubleshooting. Experience with: Various computer hardware, which includes: PCs, laptop & printers. MFPs; routers, switches and servers. Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint. Customer service experience. Professional experience with DHH information systems or programs utilized by the department A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications

Local IT Technical Support Resume Examples & Samples

• Be familiar with the approved suppliers via Catalog or to address it to the corresponding group that is responsible for (e.g. Asset Management, Client Devices, SRM Catalogs, etc.)
• University or Bachelor Degree or above is required for the position, Must be a team worker and have good communication, presentation, negotiation and influence skills
• More than 3 years related Professional Field Experience is desirable. The position should suffice with a technical diploma or similar in Information Technologies (has to have a knowledge of Computer terminologies or Computer Science. CCNA is required
• 3-5 years Customer Service Experience would be a plus (not required). Candidate must have the following skills for the job: patience, customer service oriented, flexible, collaboration, teamwork, being able to be supervised remotely, etc.)
• 3 years’ experience in Multi-national company. Have the communication capability to support users across OSRAM region
• Provide Professional End User Support on all contract defined Equipment/Software at defined locations
• Provide Project Support on Local and HQ assigned Projects
• Respond to and support End User IT Support issues documenting each issue and its solution in the GFE ticketing system
• Provide on-site technical support to monitor and track end user trouble calls to the Help Desk and, as required, provide necessary support for resolution
• Provide immediate end user support for all field executives such as the FSD, on-site senior staff or others so designated by the FSD
• Provide advice / support to the staff on Microsoft products as well as COTS products and other application configurations
• Set up and maintain Voicemail / VoIP systems, Coordinate telephone line installations and moves at the off-site, on-site airport, and spokes, provide analog technology support (fax and modems) and manage all HQ approved TSA plain old telephone service (POTS) local dial tone
• Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly

IT Technical Support Representative Resume Examples & Samples

• Provide ITIL-compliant service management to assigned customer
• Manage any Service Level Agreements (SLA's) for assigned customer and
• Understanding of network fundamentals
• 2 years or more experience in a related role, delivering IT services to internal
• Experience in Airline / Air Transport industry: desirable
• Experience of working in a matrix management environment is desirable,
• Ability to support, troubleshoot, analyze and investigate in multi-vendor

Entry Level IT Technical Support Resume Examples & Samples

• Review, analyze, and evaluate various systems operations
• Document, track, and monitor the problem to ensure timely resolution
• Perform advanced root cause analysis and develop checklists for typical problems
• Works with user community to remotely to solve moderately complex tickets
• Has knowledge of commonly used concepts, practices, and procedures
• ) Crestron Controllers knowledge
• ) Biamp setup and configuration
• ) Samsung Commercial Display management
• Setup, maintenance and day-to-day support of computer hardware and software, networks and telephone systems at branch office locations
• Maintain detailed inventory and documentation of all systems using Encompass Intranet
• Coordinate and manage technical projects associated with branch office acquisitions, consolidations and relocations
• Support end users via telephone or remote support tools when they have system-related issues
• Monitor Support Queue throughout each business day, and work with co-workers to ensure that every Support Ticket is addressed in a timely manner
• Notify key personnel about planned visits to their offices, including details about arrival time, plans and user requirements. Follow after office visits are completed to communicate what was accomplished, and what is left to be done
• Bachelor’s degree in computer science or information technology, associate’s degree from technical school, or a minimum of two years of related work experience
• Experience with Samsung OfficeServ Phone systems is preferred, however knowledge of PBX phone systems in general is a plus
• Experience managing small to medium-sized technology projects
• Customer support experience, including support of end-users
• Experience with inventory tracking
• Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
• Demonstrated capability for logical and consistent problem solving with emphasis on resolution of complex technical problems using root cause and other problem analysis techniques
• Intentional, assertive, diplomatic, and persistent, with a strong desire to see things through to completion
• Strong customer focus and orientation
• Strong time management and coordination skills
• Self-motivated, detail-oriented and organized with the ability to prioritize work load and to perform in a high-pressure environment
• Must be open to working occasional weekends and after-hours, if required
• 5 years advanced third level support experience for applications, infrastructure or service desk
• 5 years of experience with Incident and Problem Service Management
• 5+ years of experience in supporting PostgreSQL databases
• Experience with administration, installation & configuration, development, version upgrades, data migration, backup and recovery, replication, disaster recovery, performance monitoring & tuning, index optimization, shell scripts, database development, writing stored procedures & triggers
• Perform a variety of PostgreSQL tasks related to problem resolution and monitoring, administration, availability, performance and security
• Experience in web applications using Java/J2EE
• Experience maintaining, patching, and upgrading of servers
• Experience developing, updating and tuning SQL queries
• Exposure to Windows 7/10
• Exposure to ITIL and ITSM tools such as ServiceNow is preferred
• BS in engineering or computer sciences degree or equivalent experience
• Microsoft Windows 10 and Windows 7
• IBM Notes Mail, Sametime Meeting, Sametime Chat and Connections
• Network Connectivity using Wired and Wireless Technologies
• Junos Pulse VPN technology
• Active Directory, DHCP, DNS and similar network services
• Audio Video conferencing Webex, Intercall etc
• Write technical specifications for purchase of corporate technology equipment, networking hardware, and related products
• Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs
• Deploy workstations, servers, printers, scanners, local firewalls, encryption systems, and all host security systems
• Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices
• Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
• Provide high quality support to customers and users handling requests and issues making IT SLA engagements are met
• Support VoIP infrastructure and its associated software, call management systems, voice mail, and interactive voice response
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and defined security procedures
• Support mission critical Just in Sequence/Time (JIS/JIT) Manufacturing Execution Systems (MES)
• Support the maintenance and trouble-shooting requirements of information systems
• Help determine reasons for equipment failures and advise on corrective and preventive actions to eliminate future safety, quality or downtime issues
• Maintain and support front office systems including: Solidat, AutoCAD, Microsoft Office, etc
• Strong background in Microsoft Systems Administration (AD, DHCP, DNS, Server, Group Policy Management, etc.)
• Understanding of VMWare cluster environments and maintenance (ESXi)
• Must have a working knowledge of relational database applications

Related Job Titles

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Skill profile, technical support specialist, improve your resume's success rate by using these technical support specialist skills and keywords ..

• Hard Skills and Keywords for your Technical Support Specialist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Technical Support Specialist Roles
• Technical Support Specialist More Resume Templates

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., technical support specialist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Technical Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Technical Support
• Troubleshooting
• Customer Service
• Computer Hardware
• Telecommunications
•  Find out what your resume's missing
• Windows Server
• Active Directory
• Microsoft Access
• System Administration
• Project Management
• Operating Systems
• Customer Support
• Software Installation
• Information Technology
• Mobile Devices
• Engineering
• Service Desk
• Microsoft Exchange

Resume Skills: Programming

• Shell Scripting
•  Match your resume to these skills

Resume Skills: Software

• MS Office Suite
• Adobe Creative Cloud
• Microsoft Office Suite
• Adobe Acrobat Pro
• Cisco Webex
• Antivirus Software
• Ticketing Systems Like Zendesk
• CRM Software like Salesforce
• Visual Studio Code
• Eclipse IDE

Resume Skills: Tools

• Microsoft Office 365
• Google Workspace
• Remedy ITSM
• ManageEngine ServiceDesk

Resume Skills: Operating Systems

• Linux (Fedora, Ubuntu, CentOS)
• Microsoft Windows (All Versions)

Resume Skills: Networking

• Network Security
• Firewall Management

Resume Skills: Ticketing Systems

Resume skills: technical knowledge, resume skills: network & system administration.

• Cisco routers and switches
• Firewall configurations

Resume Skills: Hardware

• Network decorators
• Workstations setup
• Printer servicing

Resume Skills: IT Support

• Technical troubleshooting
• Incident management
• Remote support
• IT service management tools

Resume Skills: Networks

• Wireless Networking

Resume Skills: Technical

• Network management
• Server maintenance
• Cybersecurity

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Technical Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Technical Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Technical Support Specialist resume?

Go through the Technical Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Linux, Computer Hardware and Windows are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Troubleshooting, Technical Support and Telecommunications - into your resume if they're relevant.

Incorporate skills - like MySQL, Project Management and Sales - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

It's important to show hiring managers your technical experience, whether that's in your previous Technical Support Specialist roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

A good Technical Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Try to add the exact job title, Technical Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Technical Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Technical Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Technical Support Specialist Soft Skills

Here are common soft skills that appear on Technical Support Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Upload your resume and we'll spot the issues in it before an actual technical support specialist recruiter sees it. for free., technical support specialist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Logistics Support Specialist

An effective Description of the templates...

Download this resume template

Logistics support specialists ensure that a company's products arrive at their destinations in a timely and efficient manner by working with customers and vendors. In addition, they provide support to customers by planning and implementing the pick-up and delivery of the company's products or services. However, the skills/techniques section explains more details and gives the recruiter more perspective. Additionally, this job seeker highlights, "open to remote work" on their resume — this is something that's becoming more common more recently due to work from home becoming more normal.

Tips on why this template works

   include tools that are used in logistics and supply management.

Showing that you can use tools relevant to logistics management shows that you will be able to deliver efficiently. For example, tools like Microsoft Project are essential for logistics management.

   Demonstrate your financial management skills

Finance plays a vital role in every organization. One of the core factors of logistics management is procurement, and financial management has a significant role in procurement. Having financial management skills will demonstrate how you can help strategize, plan, organize and utilize the organization’s resources.

Resume Example Desktop Support Representative

This professional is also a customer service representative. They are mainly responsible for customer and client queries, complaints and inquiries. They are usually the first contact point with customers whenever an issue crops up and for introductory information. In some cases, they can perform proactive maintenance and other technical assistance. This desktop support representative resume example highlights the applicant’s core duties and responsibilities throughout their career. Being a highly technical field, the resume has a separate skills section that showcases the applicant’s skill set. All of these are built on a solid Computer Information Technology educational background.

   Summarize your key strengths/achievements in desktop support using a resume summary

Hiring managers do not have enough time to go through entire resumes. So they mostly skim through in under 8 seconds as they look for the ideal candidate. Therefore, condense your key achievements and strengths in the resume summary where they can’t be missed. Keep it short and precise, 3-4 sentences. Notice how this applicant captures their expertise in Windows OS in the resume summary.

   Use numbers to show your impact as a desktop support representative

Numbers Don’t Lie – show the hiring manager that you’re results-oriented by quantifying your accomplishments. Use numbers and percentages when highlighting what you’ve done and achieved. For example, simply saying “Enhanced customer satisfaction and reduced costs” isn’t as impactful as “Enhanced customer satisfaction by 48% and reduced costs by an average of 37% by….”

Resume Example Desktop Support Analyst

Support analysts analyze, repair and maintain computer software and hardware systems. They can also communicate directly with clients while responding to tickets, troubleshooting or resolving problems. In larger organizations, they may be tasked with developing and enforcing IT policies that promote the organization’s overall objectives. This desktop support analyst resume template solely focuses on the applicant’s relevant job experience. This is useful if an applicant targets a specific role and wants to match their skill set to those in the job description. Moreover, a solid academic background in Information Technology demonstrates the applicant’s foundational knowledge and ties to their career.

   Tailor your resume to the desktop support analyst job

So you might have worked in several different desktop support roles, and it may be impractical to list everything you’ve done in your career. The standard practice is to structure your resume to focus more on the new role you’re applying for. You could feature other responsibilities that match those of the job you’re applying for. This resume effectively captures this concept.

   Focus on desktop support analyst keywords and experience only

Using technical language effectively demonstrates your expertise in the job position you’re applying for. So terms and phrases like “laptop rollout deployment,” “load sets for Windows,” “software version tracking,” “troubleshooting,” and so on makes your resume sound professional and prove you’re familiar with such concepts.

Resume Example Desktop Support Specialist

A desktop support specialist is an upper-tier role. The holder of this office essentially performs the functions of a desktop support analyst but on a broader scope. In addition to technical support, a desktop support specialist also offers administrative support. These professionals typically have extensive knowledge of an organization’s IT infrastructure and, therefore, oversee its maintenance. As this desktop support specialist resume template indicates, applicants for such top-tier desktop support roles must demonstrate a wealth of experience and an expansive skill set. So, the resume focuses more on these two components. The resume shows the applicant’s broader knowledge (Master’s degree in Psychology), which can be handy when working with other people and teams on projects.

   Demonstrate your coordination and organization skills

At this level, hiring managers are more interested in applicants with people, coordination and organizational skills. These are important for cooperative teamwork, mentoring, supervision, and project management. This resume showcases the applicant’s ability to train other employees, cooperate/work with different teams, and lead projects.

   Go all out with your desktop support specialist skills

Notice how this resume template highlights many of the applicant’s technical skills. Desktop support roles are typically skill-intensive, so if you have the skills, flaunt them. For such senior positions, more skills show you have the baseline abilities to fill the position. It also shows you’re an ambitious person.

Resume Example Desktop Support Engineer

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

   Show impact or ability to impact the bottom line

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

   Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Resume Example Software Support Technician

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

   Display your academic success in computer and information technology.

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

What skills should you put on a Technical Support Specialist resume?

Here are some of the most popular skills we see on Technical Support Specialist resumes:

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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IT Support job description: A Complete Guide

IT Support is the backbone of any organisation, ensuring that all technological functions run smoothly. This blog explores an IT Support Job Description, covering responsibilities, essential skills, and salary expectations comprehensively. Let's delve into the details and explore what it takes to be proficient in this role!

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What exactly does an IT Support Job Description entail? Think of it as the comprehensive blueprint for keeping an organisation's technology running effortlessly. IT Support professionals are crucial in maintaining and troubleshooting computer systems and networks, ensuring minimal downtime and maximum productivity. 

But there's more to IT Support than just technical wizardry. It’s about excellent communication and top-notch customer service. These professionals must understand users' needs, provide clear solutions, and build trust. This combination not only resolves issues but also enhances overall workplace productivity. Join us as we explore the IT Support Job Description, highlighting key responsibilities, essential skills, and salary expectations. 

Table of Contents  

1) What does IT Support do? 

2) Responsibilities of an IT Support role 

3) Skills and qualifications for IT Support 

4) Examples of IT Support Job Description 

5) Factor affecting IT Support professionals’ salary 

6) Conclusion 

What does IT Support do?  

IT support professionals are essential problem solvers, serving as the go-to experts when technology fails. Their major role is to maintain and troubleshoot computer systems and networks within an organisation, ensuring smooth and efficient operations. 

IT Support professionals handle everything, including hardware and software installation to system performance monitoring. They reduce interruption and increase production by providing technical support, ensuring that all technological components work together smoothly and effectively. 

Day-to-day activities  

The daily activities of an IT Support professional can change widely based on the size and nature of the organisation. However, some common tasks include installing and configuring computer hardware, software, systems, networks, printers, and scanners. They are also responsible for monitoring and maintaining computer systems and networks. 

Types of IT Support roles  

IT Support roles can be categorised into different types, each with specific responsibilities. These include: 

1) Help desk support: The first point of contact for users experiencing issues. 

2) Desktop support: Focuses on resolving issues related to desktop computers. 

3) Network support: Manages and troubleshoots network-related problems. 

4) Application support: Deals with software applications and their related issues.  

Responsibilities of an IT Support role  

IT Support roles come with a wide range of responsibilities, ensuring the effortless operation of an organisation's IT infrastructure. Following are the key duties they perform:  

1) Technical support  

Providing technical support is a fundamental aspect of an IT Support job. This includes diagnosing both hardware and software problems, identifying issues quickly, and implementing effective solutions. IT Support professionals are responsible for replacing faulty components, such as damaged hard drives or malfunctioning RAM. 

They confirm that the network facilities which includes routers, switches, and firewalls, works properly in order to maintain uninterrupted connectivity. This helps to prevent network failures and makes sure all connected devices communicate effectively. 

Additionally, they must stay updated on the new technological advancements to troubleshoot and resolve new and emerging issues efficiently. This proactive approach make sure minimal disruption to the organisation's operations, allowing for continuous productivity and smooth technological integration. 

2) Customer service  

Excellent customer service skills are essential for IT support professionals. They must connect effectively with users, listen to their issues, and understand their problems. This involves offering clear, concise solutions that people will understand, no matter their technical background. 

Establishing trust with users, remaining patient, and maintaining a professional approach are all necessary. Good customer service makes customers feel supported and valued, which may improve overall happiness and efficiency in a company. 

Fast and polite responses also assist the IT Support team in establishing confidence and a great reputation. Effective communication and timely support can greatly improve the user experience, resulting in a more efficient and peaceful work environment. 

3) System maintenance  

System and network maintenance should be performed on a regular basis to avoid problems before they arise. This includes doing frequent software upgrades to keep all programmes and Operating Systems current and secure. Keeping software up to date helps defend against vulnerabilities while also ensuring that users have access to the latest and most recent features and upgrades.  

Routine backups are important for protecting against data loss in the case of hardware failures or cyberattacks. Backups ensure that essential data is quickly restored, reducing interruption and loss. This is particularly important for ensuring business continuity and protecting sensitive data. 

Monitoring system performance enables IT Support staff to detect possible problems early on and take preventive steps. Regular health checks find deviations, improve performance, prevent problems from getting worse, ensure stability, decrease interruptions, and improve productivity. 

4) Network management  

Managing an organisation's network involves several critical tasks. IT Support professionals set up user accounts, permissions, and passwords to control access and ensure security. This setup helps in defining who can access what resources, thereby maintaining a secure and organised network environment. 

They implement and maintain Network Security measures, like firewalls, to protect against cyber threats. Regular updates and security patches are important to defend against vulnerabilities and ensure the network remains robust against potential attacks. 

Troubleshooting network connectivity issues is a key responsibility, requiring a thorough understanding of network protocols and configurations. Ensuring a reliable and secure network enables smooth communication and data transfer, which is essential for daily operations and long-term success. 

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Skills and qualifications for IT Support  

A successful IT Support professional needs a blend of technical skills, soft skills, and relevant educational qualifications. The following are the key attributes required: 

Technical skills  

An IT Support profession depends heavily on technical expertise. These include expertise in Operating Systems (Windows, macOS, and Linux), knowledge of networking protocols, and familiarity with hardware. IT Support specialists have to identify and deal with technical difficulties, configure software and hardware, and understand the complexities of network configurations. 

Maintaining their expertise requires continuous learning and staying up to date on the most recent technology advances. As technology advances at a quick pace, IT Support staff must stay updated in order to face new difficulties. This ensures that they provide the best possible service to their organisations. 

Soft skills  

Soft skills like problem-solving, communication, and time management are equally important. IT Support specialists who are skilled in problem-solving may successfully troubleshoot difficulties and find quick, practical solutions. These skills are essential for understanding the root cause of technological issues and quickly implementing effective solutions. 

Strong communication skills are necessary for addressing technical problems and solutions for users who do not have a technical background. Time management and organisational skills assist in work prioritisation and simultaneously handling various difficulties, resulting in effective and timely support. 

Educational requirements  

While some IT Support roles may require only a high school diploma, others might need a bachelor's degree. Entry-level positions often provide on-the-job training, allowing individuals to gain practical experience quickly. A higher education degree offers a deeper understanding of complex IT concepts. This can make candidates more competitive in the job market. 

Certifications such as CompTIA A+, Network+, and Microsoft Certified Solutions Associate (MCSA) can also be beneficial, as they offer official proof of an individual's skills and expertise. These qualifications not only enhance an IT Support professional's trust but also improve their chances for employment and opportunities for development in the field. 

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Examples of IT Support Job Description  

Following are the examples of IT Support Job Description 

Sample 1:  

Sample 2:  

Factor affecting IT Support professionals’ salary  

Following are the factors which affect IT Support salary 

IT Support salary based on location  

The below table shows the average annual salaries for different countries in the field of IT Support. 

                                                                                              Source: Glassdoor  

United Kingdom (UK):  

In the UK, IT Support professionals earn between £25,000 and £35,000 annually. This range shows the varying levels of experience and specialisation within the field. IT Support roles are crucial in maintaining an organisation's technological infrastructure, ensuring efficient operations and prompt resolution of technical issues. 

  India:  

In India, IT Support salaries range from ₹300,000 to ₹600,000 per year. The salary variance depends on factors like experience, industry, and specific technical skills. IT Support roles are in high demand, given the rapid growth of the tech industry and the increasing reliance on IT services across various sectors. 

Australia:  

Australian IT Support professionals can expect annual salaries between AU$55,000 and AU$75,000. The demand for skilled IT Support staff is robust and driven by the continuous advancement in technology and the need for reliable IT infrastructure in businesses. The higher end of the salary range usually requires extensive experience and specialised skills. 

United States of America (USA):  

In the USA, IT Support roles offer annual salaries ranging from $45,000 to $65,000. These positions are important for ensuring the smooth operation of computer systems and networks. Salaries vary based on experience, certifications, and the complexity of the IT environment managed. 

United Arab Emirates (UAE):  

IT Support professionals in the UAE earn between AED 100,000 and AED 150,000 annually. The IT sector is growing rapidly, with a strong focus on technology innovation and digital transformation. This salary range reflects the demand for skilled professionals who can support and maintain advanced IT systems. 

Canada:  

In Canada, IT Support salaries range from CA$50,000 to CA$70,000 per year. The Canadian tech industry is expanding, with increasing opportunities for IT Support roles across various sectors. Salaries depend on experience, technical expertise, and the specific needs of the employer. 

Singapore:  

IT Support professionals in Singapore earn between S$40,000 and S$60,000 annually. Singapore's robust IT sector and its position as a global technology hub drive the demand for skilled IT Support staff. The salary range reflects the value placed on maintaining reliable and efficient IT systems in businesses. 

IT Support salary based on experience level  

This following table outlines the average annual salaries in GBP for different experience levels in the field of IT Support. 

                                                                              Source: Glassdoor  

Entry-level:  

Entry-level IT Support roles offer salaries ranging from £30,000 to £40,000 annually. These positions typically involve basic troubleshooting and support tasks under the guidance of more experienced staff. Entry-level employees are expected to learn on the job, developing foundational skills in IT Support. 

Mid-level (junior):  

Junior mid-level IT Support professionals earn between £40,000 and £60,000. They usually have several years of experience and are responsible for more complex technical issues. These roles often involve providing support to junior staff and handling advanced troubleshooting tasks independently. 

Mid-senior-level:  

Mid-senior-level IT Support roles have a median salary of £38,315. These professionals handle significant responsibilities, including managing projects and providing advanced technical support. They often supervise other team members and contribute to strategic IT initiatives within the organisation. 

Experienced level:  

Experienced IT Support professionals command salaries of £80,000 and above. These roles involve high-level strategic decision-making, management of IT operations, and oversight of large teams. Experienced professionals are expected to have extensive expertise and often play a key role in the organisation's IT strategy and planning. 

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Conclusion   

This blog explains the responsibilities, required skills, and salary expectations for IT Support professionals. It highlighted their vital role in ensuring seamless technological operations. Understanding the IT Support Job Description showcases how these experts maintain organisational efficiency and smooth tech functionality. 

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Frequently Asked Questions

IT Support typically does not require coding, but basic programming knowledge can be beneficial for troubleshooting, automation, and understanding system operations. Skills in scripting languages like Python or Bash can be useful. 

An IT Support officer maintains and troubleshoots computer systems and networks, ensuring smooth operations, minimal downtime, and efficient technology functionality. They also provide user support and manage IT infrastructure. 

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