cover letter sample customer service manager

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters  highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Customer Service Manager Cover Letter Example

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Start your Customer Service Manager cover letter by addressing the hiring manager directly, if possible. Then, introduce yourself and briefly mention the position you're applying for. You could say something like, "Dear [Hiring Manager's Name], I am excited to apply for the Customer Service Manager position at [Company's Name]." Follow this with a compelling statement about your qualifications. For instance, "With over 10 years of experience in customer service and a proven track record of increasing customer satisfaction, I am confident in my ability to significantly contribute to your team." This approach immediately communicates your enthusiasm for the role, your relevant experience, and your potential value to the company.

The best way for Customer Service Managers to end a cover letter is by expressing enthusiasm for the opportunity, reiterating their value, and inviting further discussion. For instance, "I am excited about the possibility of bringing my proven customer service management skills to your team and am confident I can contribute to enhancing your customer satisfaction levels. I look forward to the opportunity to discuss how my experience and skills would be a great fit for your company. Thank you for considering my application." This ending is assertive and shows eagerness for the role. It also leaves an open invitation for further conversation, which is crucial in moving forward in the hiring process.

In a cover letter, Customer Service Managers should include the following: 1. Contact Information: At the top of the letter, include your name, address, phone number, and email address. 2. Salutation: Address the hiring manager by name if possible. If not, use a professional greeting such as "Dear Hiring Manager." 3. Introduction: Start with a compelling introduction that grabs the reader's attention. Mention the position you're applying for and where you found the job listing. 4. Relevant Experience: Highlight your relevant work experience, focusing on achievements and roles that demonstrate your ability to manage a customer service team. Use specific examples and quantify your accomplishments where possible. For instance, you might mention how you increased customer satisfaction ratings or reduced customer complaints by a certain percentage. 5. Skills: Discuss the key skills you possess that make you a strong candidate for the role. These might include problem-solving, communication, leadership, and the ability to handle difficult customers. 6. Knowledge of the Company: Show that you've done your research and understand the company's values, mission, and customer service philosophy. Explain why you're interested in working for this particular company and how you can contribute to its goals. 7. Closing: In your closing paragraph, express your enthusiasm for the role and your interest in an interview. Thank the hiring manager for considering your application. 8. Signature: End with a professional closing like "Sincerely" or "Best regards," followed by your name and signature. Remember, your cover letter should complement, not duplicate, your resume. It's your chance to tell a story about your experience and skills, and to show your passion for customer service management. Tailor it to each job you apply for, focusing on the qualifications and requirements listed in the job description.

Related Cover Letters for Customer Service Manager

Related resumes for customer service manager, try our ai cover letter generator.

Customer Service Manager Cover Letter Example (Free Guide)

Create an customer service manager cover letter that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you looking to land a job as a customer service manager? A well-crafted cover letter is an essential part of any job application. Our comprehensive guide will help you create a powerful cover letter that will help you stand out from the competition and get you noticed by employers.

We will cover:

• How to write a cover letter, no matter your industry or job title.
• What to put on a cover letter to stand out.
• The top skills employers from every industry want to see.
• How to build a cover letter fast with our professional Cover Letter Builder .
• What a cover letter template is, and why you should use it.

Related Cover Letter Examples

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• Customer Service Administrator Cover Letter Sample
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• Customer Service Analyst Cover Letter Sample
• Customer Service Consultant Cover Letter Sample
• Customer Service Coordinator Cover Letter Sample
• Customer Service Director Cover Letter Sample

Customer Service Manager Cover Letter Sample

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• Customer Service Professional Cover Letter Sample
• Customer Service Supervisor Cover Letter Sample
• Customer Service Trainer Cover Letter Sample
• Customer Support Analyst Cover Letter Sample
• Customer Support Specialist Cover Letter Sample
• Director Of Customer Service Cover Letter Sample
• Gas Station Attendant Cover Letter Sample
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• Cash Teller Cover Letter Sample
• Cashier Clerk Cover Letter Sample
• Dog Groomer Cover Letter Sample

Dear Hiring Manager,

I am writing to apply for the Customer Service Manager position at XYZ Company. I am confident that I have the necessary skills and experience to make a positive contribution to your team. My strong customer service background, coupled with my leadership experience, make me the perfect candidate for this role.

I have over five years of experience in customer service management. During this time, I have developed a deep understanding of customer service best practices, customer service policies, and customer experience strategies. I have also developed the ability to effectively manage customer service teams and ensure that customer service standards are consistently met. In addition, I have significant experience with customer relationship management software, service desk management software, and data analysis tools.

I am a highly motivated individual with excellent communication and organizational skills. I am able to motivate teammates to be successful and achieve their goals. I am also highly analytical and have the ability to identify and solve customer service issues quickly and effectively. I am a strong believer in customer satisfaction and strive to ensure that every customer interaction is a positive one.

I am confident that I would be an asset to your team and would welcome the opportunity to discuss my qualifications and experience further. Please feel free to contact me at your convenience. I look forward to hearing from you.

Sincerely, Your Name

Why Do you Need a Customer Service Manager Cover Letter?

A Customer Service Manager Cover Letter is an essential part of any job application, and can be key to helping you stand out from the competition. Here are just a few reasons why you need a Customer Service Manager Cover Letter:

• It provides an opportunity to highlight your relevant qualifications and experience.
• It can showcase how you have gone above and beyond for customers in past customer service roles.
• It gives you a chance to demonstrate your excellent communication and interpersonal skills.
• It allows you to explain why you are the ideal candidate for the role.
• It provides an opportunity to demonstrate your knowledge of the company and its customer service standards.

A Few Important Rules To Keep In Mind

• Keep the cover letter concise and to the point, no more than one page in length.
• Start the letter by introducing yourself and expressing your enthusiasm for the position.
• Highlight your qualifications that make you the ideal candidate for the job.
• Outline any relevant experience you have and emphasize any accomplishments in past roles.
• Explain how your skills and experience can benefit the organization.
• Tailor your letter to the company’s needs and expectations.
• End with a call to action, briefly restating your interest in the position.
• Proofread your letter carefully for errors in grammar, punctuation, spelling, and accuracy.
• Include contact information at the end of the letter and mention that you are available for an interview.

What's The Best Structure For Customer Service Manager Cover Letters?

After creating an impressive Customer Service Manager resume , the next step is crafting a compelling cover letter to accompany your job applications. It's essential to remember that your cover letter should maintain a formal tone and follow a recommended structure. But what exactly does this structure entail, and what key elements should be included in a Customer Service Manager cover letter? Let's explore the guidelines and components that will make your cover letter stand out.

Key Components For Customer Service Manager Cover Letters:

• Your contact information, including the date of writing
• The recipient's details, such as the company's name and the name of the addressee
• A professional greeting or salutation, like "Dear Mr. Levi,"
• An attention-grabbing opening statement to captivate the reader's interest
• A concise paragraph explaining why you are an excellent fit for the role
• Another paragraph highlighting why the position aligns with your career goals and aspirations
• A closing statement that reinforces your enthusiasm and suitability for the role
• A complimentary closing, such as "Regards" or "Sincerely," followed by your name
• An optional postscript (P.S.) to add a brief, impactful note or mention any additional relevant information.

Cover Letter Header

A header in a cover letter should typically include the following information:

• Your Full Name: Begin with your first and last name, written in a clear and legible format.
• Contact Information: Include your phone number, email address, and optionally, your mailing address. Providing multiple methods of contact ensures that the hiring manager can reach you easily.
• Date: Add the date on which you are writing the cover letter. This helps establish the timeline of your application.

It's important to place the header at the top of the cover letter, aligning it to the left or center of the page. This ensures that the reader can quickly identify your contact details and know when the cover letter was written.

Cover Letter Greeting / Salutation

A greeting in a cover letter should contain the following elements:

• Personalized Salutation: Address the hiring manager or the specific recipient of the cover letter by their name. If the name is not mentioned in the job posting or you are unsure about the recipient's name, it's acceptable to use a general salutation such as "Dear Hiring Manager" or "Dear [Company Name] Recruiting Team."
• Professional Tone: Maintain a formal and respectful tone throughout the greeting. Avoid using overly casual language or informal expressions.
• Correct Spelling and Title: Double-check the spelling of the recipient's name and ensure that you use the appropriate title (e.g., Mr., Ms., Dr., or Professor) if applicable. This shows attention to detail and professionalism.

For example, a suitable greeting could be "Dear Ms. Johnson," or "Dear Hiring Manager," depending on the information available. It's important to tailor the greeting to the specific recipient to create a personalized and professional tone for your cover letter.

Cover Letter Introduction

An introduction for a cover letter should capture the reader's attention and provide a brief overview of your background and interest in the position. Here's how an effective introduction should look:

• Opening Statement: Start with a strong opening sentence that immediately grabs the reader's attention. Consider mentioning your enthusiasm for the job opportunity or any specific aspect of the company or organization that sparked your interest.
• Brief Introduction: Provide a concise introduction of yourself and mention the specific position you are applying for. Include any relevant background information, such as your current role, educational background, or notable achievements that are directly related to the position.
• Connection to the Company: Demonstrate your knowledge of the company or organization and establish a connection between your skills and experiences with their mission, values, or industry. Showcasing your understanding and alignment with their goals helps to emphasize your fit for the role.
• Engaging Hook: Consider including a compelling sentence or two that highlights your unique selling points or key qualifications that make you stand out from other candidates. This can be a specific accomplishment, a relevant skill, or an experience that demonstrates your value as a potential employee.
• Transition to the Body: Conclude the introduction by smoothly transitioning to the main body of the cover letter, where you will provide more detailed information about your qualifications, experiences, and how they align with the requirements of the position.

By following these guidelines, your cover letter introduction will make a strong first impression and set the stage for the rest of your application.

Cover Letter Body

Dear [Hiring Manager],

I am writing to apply for the Customer Service Manager position advertised on [Website Name]. With more than five years of experience in customer service and management roles, I am confident that I am the right choice for your company.

As a customer service manager, I have successfully developed and implemented strategies to improve customer service and satisfaction. I have a proven track record of producing results by analyzing customer feedback, resolving customer complaints, and developing customer service processes. I have extensive experience in training and developing customer service teams to ensure that they are providing the best possible customer service. Additionally, I have a strong attention to detail and am highly organized, enabling me to consistently deliver exceptional customer service.

I believe I have the experience and skills to make a valuable contribution to your customer service team. I am passionate about providing the best possible customer experience, and I am confident I could help your company exceed customer expectations. I have attached my resume for your review, and I would welcome the opportunity to discuss the position with you in more detail.

Thank you for your time and consideration. I look forward to hearing from you.

Sincerely, [Your Name]

Complimentary Close

The conclusion and signature of a cover letter provide a final opportunity to leave a positive impression and invite further action. Here's how the conclusion and signature of a cover letter should look:

• Summary of Interest: In the conclusion paragraph, summarize your interest in the position and reiterate your enthusiasm for the opportunity to contribute to the organization or school. Emphasize the value you can bring to the role and briefly mention your key qualifications or unique selling points.
• Appreciation and Gratitude: Express appreciation for the reader's time and consideration in reviewing your application. Thank them for the opportunity to be considered for the position and acknowledge any additional materials or documents you have included, such as references or a portfolio.
• Call to Action: Conclude the cover letter with a clear call to action. Indicate your availability for an interview or express your interest in discussing the opportunity further. Encourage the reader to contact you to schedule a meeting or provide any additional information they may require.
• Complimentary Closing: Choose a professional and appropriate complimentary closing to end your cover letter, such as "Sincerely," "Best Regards," or "Thank you." Ensure the closing reflects the overall tone and formality of the letter.
• Signature: Below the complimentary closing, leave space for your handwritten signature. Sign your name in ink using a legible and professional style. If you are submitting a digital or typed cover letter, you can simply type your full name.
• Typed Name: Beneath your signature, type your full name in a clear and readable font. This allows for easy identification and ensures clarity in case the handwritten signature is not clear.

Common Mistakes to Avoid When Writing a Customer Service Manager Cover Letter

When crafting a cover letter, it's essential to present yourself in the best possible light to potential employers. However, there are common mistakes that can hinder your chances of making a strong impression. By being aware of these pitfalls and avoiding them, you can ensure that your cover letter effectively highlights your qualifications and stands out from the competition. In this article, we will explore some of the most common mistakes to avoid when writing a cover letter, providing you with valuable insights and practical tips to help you create a compelling and impactful introduction that captures the attention of hiring managers. Whether you're a seasoned professional or just starting your career journey, understanding these mistakes will greatly enhance your chances of success in the job application process. So, let's dive in and discover how to steer clear of these common missteps and create a standout cover letter that gets you noticed by potential employers.

• Not including a greeting and addressing the letter to the wrong person
• Including irrelevant personal information
• Using overly casual language
• Failing to include a call to action
• Using too many clichés and generic phrases
• Making typos and grammatical errors
• Making claims that are not supported by facts
• Not customizing the cover letter for the job position
• Failing to mention specific skills and experience related to the job
• Not proofreading the cover letter before sending it

Key Takeaways For a Customer Service Manager Cover Letter

• Develop and manage customer service processes and procedures to ensure customer satisfaction.
• Lead and motivate customer service teams to improve performance and customer service.
• Analyze customer feedback to identify opportunities for improvements.
• Implement customer service initiatives to enhance customer experience.
• Conduct regular customer service training sessions to educate staff.
• Maintain up-to-date knowledge of customer service policies and procedures.
• Develop and implement customer satisfaction surveys to measure customer satisfaction.
• Utilize customer service software to track customer interactions and satisfaction.
• Provide timely and accurate reporting on customer service metrics.
• Stay abreast of industry trends and best practices in customer service.

Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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• Customer Service Manager

Customer Service Manager Cover Letter

A powerful customer service manager cover letter will get your resume the attention it deserves.

Adapt this sample cover letter to develop your own winning letter that clearly articulates why you are the right person for the customer service manager job.

Demonstrate your understanding of the job opportunity by customizing your cover letter to highlight the desired skills and competencies the employer is looking for.

Sample Customer Service Manager Cover Letter

Your Name Your Address Your Contact details (phone and email)

Mr James Wright Human Resources Director ABC Company 20 South Parkway Long Island, NY 11551

Dear Mr Wright

Your recent job posting for a Customer Service Manager has captured my serious interest. I am confident that my X years experience as a results-driven customer service specialist provides me with the capabilities to successfully fulfill your position. I have enclosed a resume that clearly outlines my professional history.

Some key points that you may find relevant to this opportunity include:

• Proven ability to efficiently manage a large customer base and a high volume of new implementations every month
• Experienced in designing the overall customer service strategy to integrate effectively with organizational objectives
• Proven track record in engaging and motivating a high performance service team of X employees
• Strong operational skills that drive organizational efficiencies and result in improved customer retention and renewal rates
• Recognized ability to develop and drive a culture of innovation, change and growth to optimize customer experience
• Demonstrated excellence in analytical thinking and problem-solving to improve processes and provide a durable competitive advantage
• Outstanding communication skills, the capacity to negotiate and influence positive outcomes and the sensitivity to work cross-functionally with individuals at all levels

I feel confident that a personal meeting would demonstrate the contribution that I can make to your organization. I look forward to hearing from you to schedule an interview at your convenience.

Thank you for your consideration.

Your Customer Service Manager Resume

This customer service manager sample resume can be effectively personalized for your job application.

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CUSTOMER SERVICE

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Professional Customer Support Manager Cover Letter Examples for 2024

Your customer support manager cover letter must immediately highlight your ability to lead a team efficiently. Show that you understand the importance of fostering excellent customer service and satisfaction. Demonstrate your problem-solving skills and how you've effectively implemented solutions in past roles. Underscore your experience with measurable results that reflect your success in managing customer support.

Cover Letter Guide

Customer Support Manager Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Customer Support Manager Cover Letter

Key Takeaways

You're about to hit "submit" on your job application when you realize a standout customer support manager cover letter is required. Crafting a cover letter that sings your praises without echoing your resume can be tricky—especially when focusing on that one professional triumph you're most proud of. It's not just about staying formal and steer clear from cliches; the true art lies in condensing your story into a compelling, one-page narrative that opens doors to your dream job.

• Personalize the greeting to address the recruiter and your introduction that fits the role;
• Follow good examples for individual roles and industries from job-winning cover letters;
• Decide on your most noteworthy achievement to stand out;
• Format, download, and submit your customer support manager cover letter, following the best HR practices.

Use the power of Enhancv's AI: drag and drop your customer support manager resume, which will swiftly be converted into your job-winning cover letter.

If the customer support manager isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

• Customer Support Manager resume guide and example
• Wholesale Manager cover letter example
• Sales Support Specialist cover letter example
• Call Center Director cover letter example
• Car Salesman cover letter example
• Territory Sales Manager cover letter example
• Senior Account Manager cover letter example
• Corporate Account Manager cover letter example
• Junior Account Executive cover letter example
• Sales Director cover letter example
• Fragrance Sales Associate cover letter example

Customer Support Manager cover letter example

Carter Rodriguez

Los Angeles, California

+1-(234)-555-1234

[email protected]

• Alignment with Company Values: The cover letter directly mentions the company’s commitment to innovation and efficiency, indicating that the applicant has done their research and is aligned with the company's values.
• Quantifiable Achievements: The candidate cites a specific achievement (improving operational efficiency by 25%) which showcases their ability to deliver measurable results, a desirable trait in the oil and gas sector where efficiency is key.
• Relevant Experience: The experience with a recognized industry leader like Schlumberger establishes credibility, particularly when the applicant discusses leading a cross-functional team, which is relevant to team-based and leadership roles.
• Call to Action: The cover letter closes with a clear call to action, requesting a discussion about how the candidate’s background aligns with company goals, illustrating the candidate's proactive approach and interest in the position.

The format of your customer support manager cover letter: structure, fonts, margins, and more

Your customer support manager cover letter should include a header (with your name, position, and date); a greeting and introductory paragraph; a body and closing paragraphs; and an optional signature.

Remember that you're writing your customer support manager cover letter for recruiters - as the Applicant Tracker System won't scan this content.

Here are a few more tips and tricks to keep in mind when formatting your customer support manager cover letter:

• Use the same font in your customer support manager cover letter and resume . We recommend modern fonts, e.g. Lato and Rubik, to help you stand out, instead of the stereotypical Arial and Times New Roman.
• Each paragraph should have single spacing, which is already set up for you in our cover letter templates .
• Our cover letter builder follows industry standards for your customer support manager cover letter formatting - with a one-inch margin, surrounding your content.
• Always export your customer support manager cover letter in PDF to ensure the image or text quality stays the same and your writing isn't moved about.

The top sections on a customer support manager cover letter

• Header: Includes your contact information, the date, and the employer’s contact information, which is essential for the recruiter to know who you are and how to reach you.
• Greeting: Addresses the hiring manager or recruiter directly (if name is known) to create a personal touch and show that you have researched the company.
• Introduction: Provides a hook that highlights your enthusiasm for customer service and summarizes your key qualifications that make you an ideal candidate for the Customer Support Manager position.
• Career Highlights and Achievements: Details your most relevant experiences and successes in customer support management roles, demonstrating how your skills and expertise will benefit the company.
• Closing and Call to Action: Ends the letter by thanking the recruiter for considering your application, expressing your eagerness to discuss how you can contribute to their team, and mentioning your availability for an interview.

Key qualities recruiters search for in a candidate’s cover letter

• Proven track record in improving customer satisfaction scores: Recruiters look for candidates who can demonstrate their ability to use feedback and data to improve service quality.
• Experience in managing and training customer support teams: Leadership skills and the ability to develop team members are crucial for ensuring high-quality support.
• Expertise in customer support technologies and CRM systems: Recruiters prioritize candidates familiar with the tools that streamline customer interactions and data management.
• Strong problem-solving skills: The ability to quickly resolve customer issues and complaints is a core function of a customer support manager.
• Excellent communication skills: This includes both interpersonal communication with team members and customers, as well as the ability to effectively convey messages across various channels.
• Strategic thinking in customer service operations: The capacity to design and implement customer service strategies that align with the company's goals is highly valued.

How to personalize your customer support manager cover letter greeting

Before you start writing your customer support manager cover letter, take the time to find out who is recruiting for the role.

Search for the recruiter's name on LinkedIn or the corporate website to address them personally in your customer support manager cover letter salutation .

What if you can't find out who's recruiting for the role?

Always aim to avoid the very impersonal "Dear Sir/Madam" - instead, opt out for "Dear HR Team" or "Dear Hiring Manager" to make a better first impression.

List of salutations you can use

• Dear Hiring Manager,
• Dear [Company Name] Team,
• Dear [Department] Manager,
• Dear Mr./Ms. [Last Name],
• Dear [First Name] [Last Name],

First introductions in your customer support manager cover letter

Within your customer support manager cover letter introduction , genuinely state what you like about the organization.

Research the latest company projects, honorary awards, company updates, etc.

Write up to two sentences to let recruiters know what impresses you about the company,

This would help you to set a good tone for the rest of the communication.

The middle or body of your customer support manager cover letter body: a great instrument to tell a story

Now that you've set the right tone with the greeting and introduction of your customer support manager cover letter, it's time to get down to business .

Hear us out, the body of your customer support manager cover letter is the best storytelling instrument you have, in your job-hunting arsenal.

Writing the next three to six paragraphs, take the time to reassess the advert to discover job-crucial requirements.

Next, choose one accomplishment that covers those key skills and talents.

Use precisely that achievement to tell an exciting story of how you match the ideal candidate profile.

In the undertones of your story or customer support manager cover letter body, hint at the difference you'd make and sell your application as the perfect one for the job.

Thinking about the closing paragraph of your customer support manager cover letter

Before your signature, you have extra space to close off your customer support manager cover letter .

Use it to either make a promise or look to the future.

Remind recruiters how invaluable of a candidate you are by showing what you plan to achieve in the role.

Also, note your availability for a potential next meeting (in person or over the telephone).

By showing recruiters that you're thinking about the future, you'd come off as both interested in the opportunity and responsible.

Addressing limited to no experience in the customer support manager cover letter

There's nothing to worry about if you lack professional experience .

Your customer support manager cover letter could bridge the gaps in your professional history by focusing on what matters most to recruiters, that's either:

• skills - focusing on transferable ones you've gained, thanks to your life experience (e.g. volunteering, certificates, etc.);
• achievements - select the most relevant and noteworthy one from your history (e.g. education, projects, etc.);
• motivation - describe how you envision your professional growth in the next up to five years, thanks to this opportunity.

Key takeaways

Winning at your job application game starts with a clear and concise customer support manager cover letter that:

• Has single-spaced paragraphs, is wrapped in a one-inch margin, and uses the same font as the customer support manager resume;
• Is personalized to the recruiter (using their name in the greeting) and the role (focusing on your one key achievement that answers job requirements);
• Includes an introduction that helps you stand out and show what value you'd bring to the company;
• Substitutes your lack of experience with an outside-of-work success, that has taught you valuable skills;
• Ends with a call for follow-up or hints at how you'd improve the organization, team, or role.

Cover letter examples by industry

AI cover letter writer, powered by ChatGPT

Enhancv harnesses the capabilities of ChatGPT to provide a streamlined interface designed specifically focused on composing a compelling cover letter without the hassle of thinking about formatting and wording.

• Content tailored to the job posting you're applying for
• ChatGPT model specifically trained by Enhancv
• Lightning-fast responses

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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It's great to have you. We just have a few questions so we can personalize your experience with our tools:

• I haven't applied to any jobs yet and I am not sure where to start
• I know what types of jobs I am looking for and I have started applying or I plan to start soon
• I have been applying to jobs for 3 months or longer, but haven't gotten the results I'd hoped for
• Get a job in the same industry I currently work in
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• Improve my resume
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• Enhance my LinkedIn presence
• Find jobs that I am compatible with