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Order Management Specialist Cover Letter

You should emphasize your abilities and enthusiasm in your cover letter for an order entry specialist position.

For maximum impact, emphasize the abilities listed below in your cover letter:

Order Management Specialist Cover Letter Example 1

I’m delighted to submit my application to ABC Corporation for the Order Management Specialist position. I have more than five years of order management experience, and I have the abilities to meet the demands of this position. I am sure I can contribute to your team and help you continue to offer top-notch customer service.

I managed the order process from beginning to end in my previous position at XYZ Corporation. I spoke with customers frequently to make sure their orders were processed accurately and on time. In order to guarantee that orders were shipped in accordance with customer requirements, I also collaborated with the shipping department.

I’ve demonstrated in the past that I can manage a high volume of orders while maintaining accuracy. I also know how to use a variety of order management programs. I’m sure I can deliver the caliber of client service that ABC Corporation is renowned for.

Thank you for your time and consideration. I anticipate speaking with you soon about the following steps in the hiring process. I’m excited to work with you and add to your success.

Order Management Specialist Cover Letter Example 2

Regarding the Order Management Specialist position that I discovered on your company website, I’m writing to you. I am certain that I possess the abilities and credentials necessary to succeed in this position.

I’ve been working as an Order Management Specialist for a business that creates and sells industrial products for the past three years. I have been in charge of managing and completing orders for clients on a domestic and international level in this role. Additionally, I have been in charge of updating and maintaining the organization’s order management system.

I have a history of success in this position and have routinely surpassed goals. I am able to handle large and complex orders with ease because I have a thorough understanding of the order management process. I am also skilled at using various order management software applications.

I am certain that I can add value to your business, and I eagerly await the chance to further discuss this position with you. Thank you for your time and consideration.

Order Management Specialist Cover Letter Example 3

I’m writing to let you know that I’m interested in the Order Management Specialist job that you’ve posted. I think I’m a strong candidate for this job given my background and education.

For the past five years, I have been employed in the food service sector, most recently as an assistant manager at Applebee’s. In this position, I was in charge of overseeing every aspect of the restaurant’s operations, including staff training and supervision, ordering, scheduling, and inventory control. I also spent two years serving at Olive Garden, where I learned how to manage numerous orders at once and gained valuable experience interacting with customers.

My experience in the food industry has allowed me to gain a variety of competencies that are crucial for success in this position. These include effective multitasking abilities, strong communication abilities, and the capacity to work well under pressure. Additionally, I feel at ease using computers and applications like QuickBooks and Excel.

I am certain that my background and education will enable me to succeed in this role. I would value the chance to speak with you in person to go over my credentials. Thank you for your time and consideration.

Order Management Specialist Cover Letter Writing Tips

You will be in charge of making sure that customers are satisfied with their orders and that all the information is accurate as an order management specialist. Show hiring managers that you have the skills required for the position by emphasizing your previous customer service experience. Some great ways of doing this include:

• giving a brief description of a prior project (or projects similar to it) that demonstrates how you assisted clients in achieving their objectives Additionally, this will give potential employers a hint as to the kind of work you plan to produce in the future.
• Mentioning specific metrics for improvement (e. g. , decreased churn rate, increased subscription rates), as well as any honors or recognition you may have received for achieving such outcomes.

Tailor your cover letter to the job description

Make a list of the requirements and skills mentioned in the job description to ensure your cover letter is customized for the particular position. Afterward, be sure to emphasize how your prior experiences have equipped you for this position.

Demonstrate your attention to detail

Being meticulous will help you as an order management specialist to spot any errors that may arise during the order fulfillment process. Give an example of a time when you had to pay close attention to detail in order to succeed to prove your attention to detail. As an illustration, you might want to describe how you discovered a mistake on an order that was about to be shipped or how you amended a customer’s order after realizing there was a mistake.

Proofread your cover letter

The last step to ensuring that your application is error-free is to proofread your cover letter. If you want to land a job, hiring managers will be looking for applicants with strong writing abilities, so make sure your cover letter is polished and free of mistakes.

Write an Amazing Cover Letter: 3 Golden Rules (Template included)

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Order Management Specialist Cover Letter Example: 4 Templates

If you are searching for an order management specialist cover letter then you have come to the right place. We are providing you with a few templates on order management specialist cover letters with all the basic information like the skills, qualifications, education background and in a proper format. It is basically sent to the hiring company.

Template : 1

Table of Contents

Order Management Specialist Cover Letter

James Brown

238 Broadway

United States

The HR Manager

XYZ Company

354 F 63rd Street

Subject- order management specialist cover letter

Respected sir/ma’am,

My name is [mention the name of the applying candidate] and I am writing this letter as a form of job application for the job of [mention the name of the job] in [mention the name of the hiring company]. I strongly believe that my skills and qualifications will perfectly match with the company’s requirement and I will be an eligible candidate for this job.

Let me get you started by informing you that I have completed my schooling from [mention the name of the school] and after that I have completed my bachelor’s degree in finance management from [mention the name of a college]. After completing my graduation I completed an internship at [mention the name of another company].

After my internship I started working with [mention the name of another company] as a [mention the name of a job related to this job] where I was responsible for researching and applying data from various applications, managing, translating and validating data supplied from quotes, managing and executing global internal orders et cetera.

Finally I would like to inform you that my resume is enclosed with this letter and it would be great if you can go through it once. Thank you so much for your precious time and consideration.

[handwritten signature]

[Mention the contact details]

[Mention here, if there is any post note to be given]

Template : 2

I am writing this letter as a response to the advertisement of your company where it was mentioned that [mention the name of the hiring company] is looking for a [mention the name of the job]. I am [mention the name of the applying candidate] and I want to apply for this job in your reputed company. I strongly believe that I will be a perfect match for this job.

As I have also worked in the same field as a [mention the name of a job related to this job] at [mention the name of another company] I was responsible for understanding retailer processes for purchase orders, notifying the buying team of any maintenance required et cetera.

Now for my academic background I have completed my High school from [mention the name of a school] and after that I have completed my bachelor’s degree in business administration from [mention the name of a college].

I have attached my resume with this letter and at last I would like to thank you for accepting my cover letter as a legitimate form of job application. I will be eagerly waiting for your reply as I fully want to be a part of your company.

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Order Management Specialist Salary & Job Description

Order fulfillment process is one of the most important aspects of running a successful business. Which means, an order management specialist plays a crucial role in helping a business succeed. So, it's no wonder that more people than ever are interested in becoming one.

Read on to get a look at the average order management specialist salary and their job responsibilities. Then, we'll give you some tips on how you can tailor your resume to get hired.

What Is an Order Management Specialist?

An order management specialist is an eCommerce fulfillment team member who manages all aspects of the order fulfillment process. They are a valuable part of the warehouse team and are ultimately responsible for getting accurate orders shipped quickly, often relying on an order management system , online marketplace data, and/or a multichannel order management platform to get the job done. 

Luckily, BlueCart eCommerce is a user-friendly, all-in-one platform that users of all experience levels can pick up. It's a great tool for order management specialists that can be integrated with most order management systems. It even comes with Shippo integration out of the box.

Order Management Specialist Salary

The average salary for an order management specialist is $40,835. To ensure the most accurate number, we took the average order management specialist salary from the five largest nationwide employment websites.

An order management specialist’s salary depends on experience, location, and business size. For example, the average order management specialist salary in California is just under $55,000. While the average salary in Illinois is just over $50,000 in 2021. Cost of living plays a big part in salary. So, keep that in mind.

Given those number combined with the fact that order management duties take an average of 40 hours per week, order management specialists make an average of $19.63 an hour. They have a lot of responsibility in keeping the orders flowing.

Here’s the data we used:

Order Management Specialist Job Description

Order management specialists are responsible for all aspects of order processing . This includes everything from entering new orders to inspecting shipments to managing customer satisfaction and more. They must also work with other departments as needed and direct warehouse personnel to get shipments out.

Most Important Order Management Specialist Skills

Due to the varied nature of this role, order management specialists must have a wide variety of skills.

Here are the five most important skills:

Order Management

Unsurprisingly, the most desired skill for an order management specialist is prior experience with the order management process. This may include processing incoming orders, finding products in a warehouse, eCommerce shipping, inventory tracking, and drop ship order management. The more robust your experience, the more likely you are to stand out among the applicants. This is similar to how inventory auditing is an essential skill to land a great inventory manager salary .

Knowing how to draft and send invoice template to customers is a valuable skill for an order management specialist. It shows that you have an understanding of the many steps involved in order processing and can interact with customers. Having a holistic approach to order management will set you apart and show prospective employers that you'd be a great addition to the inventory management team.

Vendor Management

Order management includes dealing not only with outgoing shipments, but incoming ones. This means managing vendor relationships is a very valuable skill to market when applying for an order management specialist role. This is especially important if the business you'll be working at participates in a consignment inventory or just in time inventory model. Both require consistent communication with suppliers and good relationship management.

One part of order management that is often undervalued is data entry. This is the manual process of entering pertinent details of an order into a business's order management system. It is a very important, but tedious, process that ensures customers receive the correct products and orders go to the correct location. This is even more important for a company that uses bulk shipping, as a single error could lead to thousands of dollars in losses.

Expediting orders is an important concept in project and warehouse management. It is the process of securing and shipping products and components quickly and efficiently. This means it's a very valuable skill for any prospective order management specialist. You need a good eye for detail and time management skills, so expediting experience is very appealing to hiring managers.

Order Management Specialist Resume

When applying to be hired as an order management specialist, it's important that you highlight certain experience in your resume.

You need to sell your experience in a warehouse environment, your ability to understand and streamline shipping processes, and your understanding of order management software. If you have a background in inventory control, or even purchasing, you'll want to make sure that's clear. Anything that shows you'd be a good fit can help make you stand out.

You also need to make sure the actual format of your resume will benefit you.

Order Management Resume Format

The format you send your resume in can have a major impact on whether a business will look at it. To ensure your resume doesn't get ignored here are the steps you should take.

First, always send your resume in the file type specified in the job description. Most companies will want your resume in PDF or Word format, but make sure you pay attention because that may not be the case. A mistake here will give employers the impression that you lack an attention to detail.

Second, highlight only pertinent experience. Have you performed an inventory audit before? Do you know how to create a SKU number? Anything that shows you have a background that would benefit you in the role should be included. Make sure to also explain how this experience impacted the business. If you improved order efficiency by 20%, make that clear. To really stand out in this role, you could also consider becoming an expert on eCommerce accounting so you’d be the total package.

Third, keep it brief. Employers will sort through dozens or more applications for every opening they have. If you send in a book about yourself, they may not feel it's worth the trouble of reading. Stick to one-page if possible and don't include a cover letter if a company doesn't want one or it wouldn't add any useful information.

Time To Get Paid

Now you know more about the role and responsibilities of an order management specialist. They're important members of a company's warehouse team and work hand-in-hand with the inventory control manager to streamline workflows and optimize warehouse processes.

Order Management Specialist Resume Samples

The job role of an Order Management Specialist is to manage the dealers and distributors on a day-to-day basis. Working as a key communicator, the individual works closely with the shipping department and executes the job description mentioned on the Order Management Specialist Resume – entering and processing all incoming orders , setting and documenting the order processes, maintaining the processing manuals, managing the company’s shipping vendors, checking daily completed inventory, resolving problems relating to logistics and transportation, supervising the work of logistics specialists and negotiating transport costs.

The level of skill and qualification needed for executing this role include – time management skills, a very good knowledge of database user interface and query software; proficiency with electronic mail software and procurement software and basic knowledge of retail and e-commerce sales models. Although not all, most of these occupations require a bachelor’s degree.

• Resume Samples
• Order Management Specialist

Order Management Specialist Resume

Headline : Qualified Order Management Specialist with Customer Service experience and 7 years experience in a fast-paced work environment. Personable and professional under pressure. Driven to exceed goals and focus on continual process improvement and cost reduction.

Skills : Microsoft Office, Salesforce, SAP, Fosse, Micros.

Description :

• Liaised between clients and internal groups such as sales, sales engineering, project managers, installation and finance to ensure client satisfaction.
• Gathered/Reviewed legal contracts before the actual shipping process.
• Trained all new hires and create process and procedure documentation.
• Analyzed regular status reports for clients and team members with the use of business objects.
• Initiated a plan to migrate the current manual processing system to an electronic-based method.
• Obtained information required to process the order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
• Submitted quote requests for management approvals, and consult with product teams, trainers, and systems support to identify service-impacting issues.
• Managed and resolved external & internal queries relating to quote/order status, client account information.

Sales Order Management Specialist Resume

Headline : Highly motivated professional with 7 years of experience in purchasing, inventory/order management, and customer service. To obtain a permanent position as a Buyer that will utilize diverse experience, while offering both growth and professional advancement.

Skills : Microsoft Project, Access, Word, Excel, PowerPoint, Outlook, SAP/R3, SalesForce, AS400, LexisNexis, Lotus Notes, Oracle, PeopleSoft, JDA, EDI ANSI X12, SQL, Siebel, JD Edwards Oracle Enterprise.

• Ensured that all orders have a positive lead-time and appropriate order processing procedures are followed for rush orders.
• Managed the service side of customer relationships including escalation, implementation, and execution of carrier EDI onboarding.
• Conducted regularly scheduled status calls with the customer to discuss significant service topics and to review available service offerings.
• Efficiently processed orders received via telephone, EDI, Fax, and email in order to ensure on-time delivery to customer location.
• Negotiated directly with external customers, to identify solutions and resolve issues which negatively impacted any aspect of the order to cash cycle.
• Coordinated status of all orders with sales and prepared RFPs, promotional material to secure new business and up-sell existing accounts.
• Synchronized movement of the chemical through the production cycle and reduce costs by 25%.
• Increased sales 10% by providing consultation to accurately assess customer objectives.

Order Management Specialist I Resume

Objective : Highly specialized, results-oriented apparel industry professional with 3 years of direct experience in increasing high volume market shares for the world's leading manufacturers of private label brands and rapidly expanding retail corporations. Seeking a leadership position to leverage strengths and competencies for contributing to business growth, exceeding employer expectations and further advancing professional toolkit.

Skills : Computer Skills: Word, Team Orientated, Strong Work Ethic, Communication Skills, Forklift Experience.

• Manages all communications between overseas vendors and Planning, Merchandising and Sourcing departments.
• Directly contributes to a 40% increase in overall company growth.
• Coordinates and enhances the production tracking processes; build strong relationships with foreign vendors.
• Creates and submits purchase orders for the furniture buying group.
• Negotiates manufacturing MOQ's, lead times and ship windows.
• Facilitates weekly meetings with Sourcing, Inventory and Merchandising teams.
• Implements improved process flows, newly create or restructures pre-existing reports, trains employees to streamline universal job functions.

Order Management Specialist-Clerk Resume

Objective : As a versatile and experienced professional, looking for a role in which one can leverage strengths by becoming an integral part of a strong team.

Skills : SAP, Microsoft Office, Excellent Interpersonal & Communication Skills.

• Processed exceptions and customer service requests from other departments and business units in an appropriate manner.
• Contacted and follow up with customers to resolve billing issues.
• Negotiated concessions with customers using company supported means to reach a mutually satisfactory resolution with the customer keeping all 3 stakeholders in mind.
• Acted as the point-of-contact for other departments and business units for resolution of billing situations.
• Identified recurring problems and provide input for a possible resolution to prevent future re-occurrence.
• Responsible for the manufacturing plant reaching its top-line schedule and meeting quarterly end revenue.
• Implemented improved process flows, newly create or restructures pre-existing reports, trains employees to streamline universal job functions.

Associate Order Management Specialist Resume

Objective : Experienced in customer service, data management, engineering support, order management, hardware/software support as well as purchasing/inventory admin in various industries. Experienced in order tracking and Ad-hoc reporting. Extensive experience in interacting with manufacturing, various service groups, marketing, and finance, engineering, sales, and shipping to resolve all issues as well as any database issues and use corrective action.

Skills : Salesforce, Excel, Word, Powerpoint, Siebel, Sharepoint, As400, SAP, Management, Billing, Visio, Project Management, Office Management, Data Entry, Logistics, Networking.

• Validated and processed routine product and service purchase orders submitted by regional customers.
• Expedited, order tracked and Ad-hoc reported.
• Interact with manufacturing, various service groups, marketing, and finance, engineering, sales, and shipping to resolve all issues.
• Coordinated special requests and gain approvals.
• Complied with customer contract requirements in the order management process.
• Interacted daily with international customers, vendors, all freight forwarders daily to answer all inquiries, issues, and complaints regarding their orders.
• Coordinated schedule of manufactories and shipping companies.

Order Management Specialist II Resume

Summary : Order Management Specialist with 9+ years of successful management experience resulting in higher revenue and profitability. Recognized for consistently achieving high levels of productivity as a leader and individual contributor. Proven ability to analyze complex problems and provide creative solutions. Demonstrated skills in project planning, resource management, organization, efficiency, accuracy, and training.

Skills : Finance, Logistics, Excellent Communication & Presentation Skills.

• Processed and managed equipment orders for the Monitoring Solutions division.
• Worked with sales staff, managers and manufacturing to ensure the prompt delivery of all products.
• Continually met and exceeded expectations in both quality & cycle time metrics when booking orders.
• Maintained an order accuracy of 96.05% compared to a team average of 90.26% and a team goal of 90%.
• Continually praised for speedy response time and clear communication skills to both internal & external stakeholders.
• Received multiple awards for going above & beyond to meet customer's needs, and the ability to provide creative solutions to complex problems.
• Processed monthly turn inventory reports ensuring service levels were imported from month to month and year-end.

Order Management Specialist-Operations Resume

Headline : Highly skilled and dedicated Order Management Specialist seeking a position as Purchasing Agent with a successful and thriving business.

Skills : Sap, Metal Trax, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Export Compliance.

• Ensure compliance with all company and business policies and administer all open sales orders and ensure appropriate order flow.
• Manage all communication with all sales department orders and process all customer orders and shipment of products and ensure optimal practices for all processes.
• Prepare and update various sales orders through the appropriate SRS ticket system and provide an update on all CAS orders.
• Monitor all vendor performance and evaluate all orders and provide all required approvals.
• Verify all order lines and prepare order reports on an everyday basis and manage all shipments.
• Respond to all inquiries for all status orders and resolve all customer issues and prepare an efficient schedule for projects.
• Train and prepare transition teams for international placement and implementation.

Jr. Order Management Specialist Resume

Summary : Experienced Order Management Specialist who exhibits a professional demeanor and excellent communication and interpersonal skills. Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge.

Skills : SAP, Process Improvement, Process Improvement, Business Analysis, Microsoft Office, Microsoft Office.

• Effectively execute the strategic financial and operational objectives as established by the respective team supervisor.
• Coordinate work of sales department with production and shipping department to implement fulfillment of contracts.
• Effectively process customer orders, returns, and expedited order fulfillment to improve the level of customer service.
• Coordinate and support Sales, Administration, Marketing and Field Sales Reps, to ensure the timely processing of all orders.
• Define, revise and implement processes and procedures to improve the efficiency of the order entry process.
• Manage customer requests for information and basic technical assistance, providing the highest level of customer service and support.
• Manage post receipt order activity, (i.e. delivery date or delivery terms changes, quantity, item deletions, and additions).

Assistant Order Management Specialist Resume

Headline : A responsible employee is proficient with technology, or hands-on labor. Passionate and motivated, with a drive for excellence. Extremely attentive to detail. Goal-oriented and dedicated to high levels of customer and management satisfaction.

Skills : Human Resources, Customer Service, MS Office.

• Customer service and technical liaison between the client, sales team, and configuration specialists.
• Managed the order entry process by taking responsibility for the order upon receipt of order and keeping the responsibility of the order, even after in the customer's hands.
• Developed an efficient and timely method of order entry, always following SMI guidelines and adhering to SOX compliance.
• Focused on customer service, with special attention to direct customer requests and customer satisfaction.
• Researched issues relentlessly and produced results in a timely manner.
• Adapted easily and learned processes quickly, always keeping abreast of changes in processes.
• Received positive feedback regularly from coworkers and customers.

Summary : Seeking to obtain a position that best utilizes many years of Customer Service and Workforce Administration experience in a dynamic and growing environment.

Skills : Customer Service, MS Office Suite, Project Management, Excellent Communication Skills.

• On-boarded new customers to ordering platform.
• Developed project plans or each ordering cycle and executed them.
• Designed and created fleet vehicle specifications based on internal and external customer requirements.
• Diagnosed technical issues within the ordering platform and partnered with IT to resolve.
• Provided post-ordering analysis and vehicle specification reports.
• Pitched out to visiting customers and prospects on system capabilities and strategies.
• Assisted with special projects: database clean up and new update rollouts.

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Logistics Management Specialist Cover Letter Sample

Land your next job more easily and find inspiration for your next cover letter with this editable Logistics Management Specialist cover letter sample. Copy-paste this cover letter sample at no cost or modify it in any way using our online cover letter builder.

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Logistics Management Specialist Cover Letter Sample (Full Text Version)

David Matanovic

Dear Hiring Managers,

I am writing to express my interest in the Logistics Management Specialist position at Erwee Corporation, Inc. in Los Angeles, CA, as advertised on your company's careers website. I am confident that my qualifications align well with the requirements of the role, and I believe that this opportunity would allow me to leverage my expertise effectively.

As a Certified Logistics Professional with a strong focus on time management and a commitment to exceeding expectations, I have over 4 years of experience at Trinity Logistics, Inc. During my tenure, I was responsible for developing and coordinating schedules, analyzing logistics processes, training new staff, implementing safety protocols, maintaining correspondence, and handling administrative duties. My track record demonstrates my reliability, teamwork skills, and ability to excel in fast-paced, deadline-driven environments.

I hold a bachelor's degree in Business Administration from Lehigh University, where I served as the Class President of the TEDx Society for one year. This experience honed my leadership and problem-solving abilities. Proficient in the necessary software programs, I am eager to discuss how my background and skills align with the requirements of the position further in an interview.

I can be contacted at 555-555-5555 or [email protected] to schedule a meeting at your earliest convenience. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Erwee Corporation, Inc.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Logistics Specialist Cover Letter Example

Writing a cover letter as a logistics specialist can be a tricky process. It is important to tailor your cover letter to the specific job you are applying for, while still highlighting your relevant experience and skills. A great cover letter can help you stand out from the competition and increase your chances of getting an interview. This guide provides helpful tips for writing an effective cover letter for a logistics specialist, as well as a sample cover letter for reference.

If you didn’t find what you were looking for, be sure to check out our complete library of cover letter examples .

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Logistics Specialist Cover Letter Sample

Dear [Employer Name],

I am writing in response to your advertisement for a Logistics Specialist with [company name], and have included my resume for your review.

As a Logistics Specialist with over seven years of experience, I have developed a strong foundation in supply chain management and logistics operations. I am well versed in customs clearance, hazardous materials regulations, warehouse operations, and transportation processes. I possess excellent problem solving and communication skills, and I am adept at multitasking and working in a fast- paced environment.

I have an impressive track record of success in the logistics field. I have achieved significant cost savings through streamlining supply chain operations, improving inventory control, and implementing innovative technologies. In addition, I have developed and maintained positive relationships with suppliers and customers, helping to ensure the company’s product reaches its destination on time and in compliance with all applicable regulations. My current role requires me to develop and coordinate freight forwarding operations, ensuring that goods are delivered in compliance with customs regulations and cost- effectively.

I am confident that my qualifications and experience make me an excellent candidate for the Logistics Specialist position at [company name]. I would welcome the opportunity to discuss my candidacy in more detail and would be grateful for a time to meet with you.

Thank you for your time and consideration.

[Your Name]

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What should a Logistics Specialist cover letter include?

A Logistics Specialist cover letter should include an introduction introducing yourself and giving a brief overview of your relevant experience and skills. It should also include an explanation of why you are a great fit for this particular role and why the company should consider you.

The body of the cover letter should include examples of relevant experience and accomplishments. Your cover letter should demonstrate your understanding of the logistics field and your ability to handle the tasks required of a Logistics Specialist. Knowledge of industry trends, vendor management, technology, and operational efficiency should be highlighted. Additionally, you should explain how you can contribute to the company’s bottom line, such as speeding up deliveries, minimizing costs, or improving customer service.

The conclusion of your cover letter should thank the recipient for their time and consideration, and express your enthusiasm for the opportunity to join the team. You should also provide your contact information and a call to action, such as requesting an interview or follow- up conversation.

Logistics Specialist Cover Letter Writing Tips

A logistics specialist cover letter is an important part of any job application. It can help set you apart from the competition and provide a great opportunity to showcase your achievements and experience. Here are some tips for writing the perfect logistics specialist cover letter:

• Highlight your knowledge of the industry: Be sure to emphasize your knowledge of the industry and any experience you have working in logistics. Focus on specific skills and experiences that are applicable to the position you are applying for.
• Showcase your problem- solving abilities: Logistics professionals must be able to think on their feet and solve problems quickly. Showcase your problem- solving abilities by including examples of times when you were able to take action and achieve successful outcomes.
• Provide relevant details: Include details about your experience such as the number of years you have worked in the industry, any certifications you have obtained, and any awards or accolades you have received.
• Keep it concise: A cover letter should be short and to the point. Avoid providing too much information and keep the focus on why you are the right candidate for the job.
• Proofread carefully: Errors in your cover letter can reflect poorly on you as a candidate. Take the time to read over your cover letter and ensure that there are no mistakes or typos.

By following these tips, you can ensure that your cover letter stands out from the competition and helps you get noticed by potential employers. A well- crafted logistics specialist cover letter can be the key to getting your foot in the door and making a great impression.

Common mistakes to avoid when writing Logistics Specialist Cover letter

Writing a cover letter for a Logistics Specialist position can be a challenge. It is important to make sure that the letter is well written and conveys your qualifications and why you are the best candidate for the job. Here are some common mistakes to avoid when writing a Logistics Specialist cover letter:

• Not tailoring your letter to the position: When writing a cover letter for any role, it is important to make sure that you are tailoring the letter to the specific company and position. This means that you should research the company’s needs and goals and tailor your letter to the particular position.
• Not using the right keywords: A Logistics Specialist cover letter should include industry- specific keywords that demonstrate your expertise in the field. Be sure to include words and phrases related to logistics such as “supply chain management” and “route optimization.”
• Not demonstrating your research: The cover letter should demonstrate that you have done research into the company, as well as the role you are applying for. Mention any specific projects or initiatives that you could contribute to if you were hired.
• Not providing examples: It is important to include examples of your work experience and accomplishments that demonstrate why you are the best candidate for the job. Examples could include successful projects you’ve completed or awards you have received in the logistics field.
• Not proofreading: The cover letter should be free of spelling and grammar mistakes. Make sure to proofread your cover letter before submitting it to ensure it is error- free.

Key takeaways

Writing an impressive logistics specialist cover letter can be quite tricky. It involves understanding the job requirements and highlighting your qualifications and experiences that make you the best candidate for the job. Here are some key takeaways that can help you create an outstanding cover letter:

• Research the position: Before writing your cover letter, it is important to research the company and position to get an understanding of the job requirements and company culture. This will help you tailor your cover letter to the specific job description.
• Highlight your key qualifications: Your cover letter should highlight your skills and qualifications that are most relevant to the job requirements. Be sure to include the specific job titles and company names that demonstrate your experience and success.
• Showcase your accomplishments: It is important to showcase your accomplishments and demonstrate how they can benefit the company. Include any awards, promotions, or achievements that demonstrate your track record of success.
• Personalize your cover letter: Make sure to customize your cover letter for each job you apply for. Recruiters want to see that you’re genuinely interested in the position, not just sending out generic cover letters.
• Use a professional format: Make sure your cover letter is formatted properly and that there are no spelling or grammatical errors. Also, avoid using overly complicated language, long sentences, and passive voice.
• Proofread: Before submitting your cover letter, read it over several times to ensure that it is error- free. Ask a friend or family member to review your cover letter as well to ensure you have included all the necessary information.

By keeping these key takeaways in mind, you can create an impressive cover letter that will help you stand out and land the job you want.

Frequently Asked Questions

1.how do i write a cover letter for an logistics specialist job with no experience.

When writing a cover letter for an Logistics Specialist job with no experience, it is important to emphasize the skills that make you an ideal candidate. Focus on the qualities and abilities that you can bring to the role that would make you successful. Showcase your organizational and problem- solving skills, strong attention to detail, and ability to multitask and manage multiple projects. Tailor your letter to the job position and research the company to gain a full understanding of their needs, and how you can help them. Highlight any related educational, extracurricular, or volunteer activities, and be sure to include any relevant knowledge or certifications you have.

2.How do I write a cover letter for an Logistics Specialist job experience?

When writing a cover letter for an Logistics Specialist job with experience, it is important to emphasize the skills and knowledge you have acquired throughout your career. Highlight the logistics- specific skills and accomplishments that have enabled you to excel in your previous roles. Demonstrate your understanding of the company’s mission and goals and give specific examples of your success in meeting those objectives. Make sure to include relevant experience and qualifications and tailor your letter to the job position.

3.How can I highlight my accomplishments in Logistics Specialist cover letter?

Highlighting your accomplishments in your Logistics Specialist cover letter is key. Showcase how your skills and experience have helped you to succeed in previous roles by providing concrete examples. Demonstrate your ability to manage multiple projects, meet tight deadlines, and solve complex problems. Include previous successes, such as improved operational efficiency, cost- savings, or other positive outcomes. Showcase any awards or recognition you have received, and be sure to emphasize the knowledge and certifications you have that make you an ideal candidate.

4.What is a good cover letter for an Logistics Specialist job?

A good cover letter for an Logistics Specialist job should demonstrate your knowledge of the logistics industry, your ability to manage multiple projects and tasks, and your problem- solving skills. Showcase your organizational skills, strong attention to detail, and any relevant certifications or awards you have received. Highlight any related educational, extracurricular, or volunteer activities, and make sure to research the company to tailor your cover letter to their needs. Include specific examples of your successes and demonstrate your understanding of the company’s mission and goals. Lastly, be sure to thank them for their time and consideration.

In addition to this, be sure to check out our cover letter templates , cover letter formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

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Order Management Specialist Resume Example & Writing Guide

Use this Order Management Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Order management specialists are responsible for fulfilling customer orders in a timely, accurate, and cost-effective manner. They’re often the first point of contact for customers, so it’s important for them to build strong relationships with customers and understand their preferences.

Since order management specialists play such an integral role in the success of their organizations, they often have a wide range of responsibilities that include everything from tracking inventory levels to maintaining records. And while some order management specialists are tasked with filling orders directly, others work behind the scenes as part of a larger order fulfillment team.

Here are some tips plus an example resume to help you write yours.

Highly experienced order management specialist with a proven track record in providing excellent customer service and driving sales. Demonstrates a deep understanding of the order management process and is able to identify and resolve issues quickly and efficiently.

• Processed orders for customers and ensured that all products were in stock before accepting the order.
• Maintained knowledge of current pricing, promotions, and product availability to ensure accurate information is provided to customers.
• Assisted with processing returns from customers by verifying receipt of merchandise within 24 hours of receiving a return shipment.
• Provided customer service support as needed including answering phones, responding to emails/voicemails, etc., during business hours (8:30am-5pm).
• Performed other duties as assigned such as data entry or special projects when necessary.
• Created and maintained a database of all customer information, including contact details, order history and special requests
• Answered incoming calls from customers with questions about their orders or account status; resolved 95% of these issues over the phone
• Maintained an accurate record of all transactions for auditing purposes by logging into company software daily
• Prepared outgoing shipments by verifying addresses, packing items safely and applying tracking numbers to packages
• Fulfilled special requests such as expedited shipping options (for an additional fee) based on customer needs
• Answered inbound customer calls and resolved customer inquiries in a timely and professional manner.
• Escalated customer issues to the appropriate department or manager when necessary.
• Maintained updated knowledge of company products and services to ensure accurate information was provided to customers.
• Certified in Supply Chain Management
• Certified Purchasing Manager
• Certified Professional in Supplier Diversity

Industry Knowledge: Warehouse Management, Shipping and Receiving, Inventory Management Technical Skills: Microsoft Office Suite Soft Skills: Communication, Teamwork, Problem Solving, Leadership, Attention to Detail

How to Write an Order Management Specialist Resume

Here’s how to write an resume of your own.

Write Compelling Bullet Points

Bullet points are the most effective way to showcase your experience and qualifications. And when it comes to bullet points, the more specific and detailed you can be, the better.

For example, rather than saying you “managed inventory,” you could say that you “implemented new inventory management system to reduce inventory levels by 15% and increase on-time delivery rate by 10% in six months.”

The second bullet point is much more specific and provides more detail about what exactly you did and the results of your work.

Identify and Include Relevant Keywords

When you apply for a job, your resume is usually scanned by an applicant tracking system (ATS) for certain keywords. These programs look for certain terms related to the job opening in order to determine whether or not you are a match. If your resume lacks the right keywords, your application might not even make it to a recruiter.

That’s why it’s important to include the right keywords on your resume. You can find these by reading through job postings and taking note of the terms that keep popping up. Here are some of the most commonly used keywords for order management specialist roles:

• Order Management
• Supply Chain Management
• Warehouse Operations
• Inventory Management
• Logistics Management
• Inventory Control
• Materials Management
• SAP Products
• Continuous Improvement
• Manufacturing
• Lean Manufacturing
• Forecasting
• Negotiation
• Data Analysis
• Customer Service
• Customer Satisfaction
• Warehouse Management Systems
• Operations Management
• Microsoft Access
• Strategic Planning
• Enterprise Resource Planning (ERP)
• Business Strategy

Showcase Your Technical Skills

As an order management specialist, you will need to be proficient in a variety of software programs and systems in order to effectively do your job. These might include order management systems, customer relationship management (CRM) systems, and enterprise resource planning (ERP) systems. Additionally, you will need to be familiar with Microsoft Office Suite programs, such as Word, Excel, and PowerPoint.

being able to effectively use these programs and systems is essential to the job.

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Order Management Specialist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the order management specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Supporting other duties as assigned to help the company achieve its goals
• Coordinating with Factories for arranging deliveries
• Coordinating with warehouse for arranging deliveries
• Working with the Sales Team to collaboratively forecast and plan customer shipments
• Coordinating with the Finance and Accounting teams on all billing and returns issues
• Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods
• Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns
• Provides departmental support to Project Manager - Order Management I, II and III personnel
• Perform or drive OMS, ICOMS data base clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy
• Enters customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate and timely manner
• Provides Simple / Simple+ Sales support and order coordination for multi-markets
• Assists the Sales Department with all orders from initial sale through submit order
• Provide Simple / Simple+ Sales Support to all Sales channels
• Provides Simple / Simple+ and Complex Sales support and order coordination for multi-markets
• Manage purchase orders, create and make corrections in customer invoices
• Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents
• Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents)
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
• Provide high standard order management to support to business stakeholders
• Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
• Motivation to drive changes, improve processes
• Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
• Excellent attention to detail yet ability to understand the big picture
• Strong project management skills in order to organize and implement business process solutions; ability to track and document project deliverables
• Strong attention to detail and communication skills. Knowledge of distribution and sales processes
• Strong attention to detail. Strong communication skills
• Understanding of Financial Markets, company structures and detail-oriented. Basic computer knowledge is mandatory, such as Microsoft Office
• Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
• Reliable and able to work under pressure

15 Order Management Specialist resume templates

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• Manage and execute global internal orders for all regions in current ERP systems. Facilitate end to end process steps, ensuring timely and error free results
• Lead the effort on the requirements and execution of the global order management process during future SAP implementation phases
• Create and maintain global order management procedure documentation in preparation for regional SAP implementations
• Pull and analyze data and drive global process execution for in season excess selling and inventory balancing between regions
• Drive process improvement and standardization for global internal orders
• Establish and maintain approval standards for inventory orders and transfer requests
• Develop ad-hoc and repetitive reports and information tools as requested to support global order management transactions and processes. Combine data from multiple sources and formats into tools for planning and operations decision support, auditing and other purposes. When needed, ensure a smooth transition of use to other employees within the department through documentation and training
• Provide updates to stakeholders and Management regarding project status
• Experience using information systems associated with demand and supply planning and order management – SAP is preferred

Order Management Specialist Resume Examples & Samples

• Attain 100% of order writing plan for Basic, Launch, Promotional and Collateral Programs to meet VFB and promo expense budgets. Synchronize orders with material availability and financial targets in accordance with SOX guidelines. Analyze stock positions and utilize SAP capabilities; Availability to Promise and Delivery Blocks to prioritize and recommend what needs to be done to achieve financial targets and sales objectives. Drive efficiencies through order management practices which ensure Retailer commitments are met on a timely basis
• Reconcile new launch orders received to ensure they are within suggested allocations. Seek status of outstanding Launch orders and issue detailed status report to Planners and Sales Administration
• Inform retailers of PO errors and summarize EDI transmission errors to include inactive /discontinued codes, incorrect SRP’s, etc, to improve retailer service level
• Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers. Issue status of all programs and related allocations, orders, shipments, out of stocks lists, material availability, promotions and advertising dates. Voice of the Field to other internal functions
• Meet daily with Distribution, Launch teams and periodically attend meetings with Field personnel
• Proactively query open orders and take independent action to ensure order cycle timelines are met, on counter dates are protected and rush requests are executed
• Understand retailer process for Purchase Order and routing approvals. Communicate with retail buying offices to extend P.O ship and cancel windows to enable shipments. Consider all aspects to align with Retailer ship schedules
• Collaborate with Retailer, Brands and Transportation groups to determine and recommend most cost efficient and timely ship methods for expedited shipments to meet service or on counter commitments. Coordinate authorization with all parties
• Execute new door openings and issue recaps to Field Sales/Retailers detailing program lineup to support opening
• Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes; import into spreadsheets using advanced Excel capabilities to analyze, communicate and make decisions
• Collaborate with local Data Stewards to ensure customer and material master data accuracy. Meticulous attention to detail, ability to recognize/challenge bad practices, maintain/enforce the SAP global template design with new field personnel and retail partners. Strong understanding of SAP master data structure
• 3 years Customer Service or related experience required
• Strong systems capability and ability to adapt to new applications as required
• SAP Order Management experience is preferred
• Ability to manage in SAP environment; multiple screens, processes and transactions
• Active listening and strong communication skills
• Ability to research and gather large amounts of data, organize and effectively communicate
• Strong aptitude for math and advanced Excel skills
• Process orientation with understanding of how transactions flow and the impacts both up and downstream
• Able to set priorities in a multi-task environment
• Demonstrated ability to build alliances with internal / external business partners
• Capable of navigating through ambiguous situations to solve problems or drive process efficiency
• Demonstrated ability to take ownership for developing more effective and efficient ways of working

Order Management Specialist Pottery Barn Resume Examples & Samples

• Work with planner to monitor selling and adjust purchase order accordingly to drive sales and profitability
• Monitor purchase order status, track production
• Enter and amend purchase orders in JDA system
• Coordinate the creation and communication of purchase orders for a division of business. Enter purchase orders into the JDA system and ensure communication of orders to sourcing and agent/vendor
• Work with planner to monitor selling and adjust po to maximize profitability
• Creation of purchase orders for early floor sets and monitor shipping to ensure on time deliver

Order Management Specialist West Elm Resume Examples & Samples

• Enter and amend purchase orders in RMS and/or NetSuite and ensure communication of orders to sourcing and agent/vendor
• Maintain accuracy of purchase order ship dates and quantities
• Ensure accurate shipping dates of purchase orders by monitoring the sourcing exception reports, tracking in GT Nexus, and by communication with the agents/vendor and sourcing
• Maintain communication and adjustment log of all orders and monitor status of production from the sourcing group
• 1-2 year business experience, retail preferred

Purchase Order Management Specialist Resume Examples & Samples

• 1+ year experience in a Procurement / Purchasing environment
• Intermediate level understanding of purchasing system (SAP)
• Microsoft Excel proficient

Order Management Specialist Pottery Barn Outlet Resume Examples & Samples

• Communicate all changes and cancellations of purchase orders to sourcing/agent/vendor
• Coordinate sku set up process with merchandising and merchandise operations
• Maintain log of purchase order confirmation
• Attention to detail, follow through, communication skills
• Complete understanding of merchandising system (Jesta), purchase order systems(WPO) and vendor UPC catalogs (GXS/SPS)
• Translate, manage, and validate data supplied from MAP/AP for entry in WPO/Jesta
• Use logic and available systems to identify source and initiate resolution of data validation errors
• Function as the focal liaison for the POM process with internal and external contacts for Retail, Affiliated, and DotCom businesses
• Validate the appropriate purchase order approvals are in place prior to finalization
• Responsible for managing integrity of data related processes
• Complete circuit between daily MAP output and associated PO creation from WPO
• Data evaluation- Notify buying team of any style maintenance required (price change, characteristics, etc.) based on information currently in system / information provided from MAP/AP
• Collaborate daily with Distribution and Fulfillment Center teams to resolve data validation errors and PO discrepancies that prevent receipt of merchandise
• Relate potential chargebacks to Vendor Compliance team for any requirements not followed by external vendor
• Manage communication flow, content and categories of multiple Outlook mailboxes (with emphasis on completing actionable items accurately and within the suggested time frame)
• Collaborate with the Traffic department to expedite resolution of discrepancies on purchase orders that prevent PO routing
• Ensure Sarbanes Oxley Compliance
• Adhere to daily purchase order approval and maintenance approval processes
• Thorough email documentation of each PO version from entry to the completion of receipt
• Vendor Management
• Understand each vendor’s (2000 plus active vendors) EDI requirements (832,850,860,856)
• Work with EDI Team, Information Technology, and vendors to ensure vendor compliance
• Assist with New Vendor Process requirements
• Communicate and suggest improvements to efficiencies for systems used in POM
• Test enhancements to systems
• One year experience in retail environment
• Ability to work in a fast pace environment, understand sense of urgency to complete work in a timely, accurate, efficient manner
• Bachelor's Degree or equivalent experience
• Coordinate the creation and communication of purchase orders for a division of business
• Communicate all changes and cancellations of purchase orders to sourcing/agent/vendor/inventory management
• Ensure confirmation of changes with agent/vendor
• Monitor purchase order status using GT Nexus reporting
• Work with planners to monitor selling and adjust purchase order accordingly to drive sales and profitability
• Coordinate SKU set up process with merchandising and merchandise operations
• Creation of purchase orders for early floor sets and monitor shipping to ensure on time delivery
• Processing of manual and EDI transactions from entry to fulfillment including
• Experience with order management process and systems (SAP – AFS knowledge a plus)
• Intermediate to expert knowledge of Microsoft Excel required
• Demonstrated ability to multi-task and prioritize workload in a fast-paced environment
• Process orders in the ERP/MRP system. Maintain a superior level of accuracy, consistency, and work quality while doing any work, particularly involving order management
• Communicate with the operations organization to clear up any missing information or inconsistencies on orders. Follow-up on rejected orders when necessary
• Maintain a superior level of accuracy while doing any work, particularly involving order management. Understand commonly-used concepts, practices and procedures
• Acquire knowledge of all product lines
• Respond to inquiries or questions relating to orders, order fulfillment and confirmations, purchase orders, and general customer service questions
• Place routine orders and perform expediting and/or rescheduling activities with suppliers
• Responsible for business system data input and integrity
• Gather, compile and report information on department metrics and assigned projects under the direction of department managers
• Review and track purchase orders
• Meet SLAs and metrics
• Intermediate Microsoft Office skills and basic formulas
• Netsuite experience a big plus
• Assist sales team in quoting appropriately and pricing questions
• Provide sales support in all ares of the sales cycle
• Review quoting on pricing models and enter into Model N (VMware’s pricing and quoting tool)
• Enter sales orders into CRM tool
• Interact as needed with sales and accounting teams on order details, order issues, and billing concerns
• Audits orders for completeness
• Assist with special projects as requested
• Assist with monthly accounting close duties as necessary and various
• Data management in SalesForce.com, including auditing and resolving data integrity issues
• Report and dashboard development in SalesForce.com while managing mass imports and exports of data
• Quotation of commercial aerospace products and services
• Contract and order review and acceptance
• Execution of marketing and sales strategies, policies, and programs for commercial product sales
• Development and regulation of sales programs
• Examination of marketing and sales statistics to devise sales and marketing strategies
• Customer order management and communications focal to all levels of customer and end-user personnel
• Maintaining customer relationships through world class verbal and written communication skills
• Proficiency with MS Office Suite
• The types of tasks this individual is responsible for are well defined and utilize and build understanding of standard principals and practices within a team environment
• No prior experience is required. Most new employees in this position have 0-2 years experience
• An Associate of Arts or Technical Trade Degree, or related courses is preferable
• The types of tasks this individual is responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems
• A Bachelor of Arts of Sciences Degree, or equivalent experience is required
• Experience with Oracle 11i order management highly desirable, ideally in a configure-to-order environment
• Maintain a superior level of accuracy while doing any work, particularly involving order management
• Understand commonly-used concepts, practices and procedures
• Respond to inquiries or questions relating to orders, order fulfilment and confirmations, purchase orders, and general customer service questions
• Collaborate with team members and other functions and locations as needed
• Coordinate with Accounts Payable to resolve outstanding supplier/supplier delivery/payment issues
• Maintain accuracy of purchase order ship dates and quantities. Amend purchase orders and communicate changes and sourcing agent/vendor. Ensure confirmation of changes with agent/vendor
• Ensure accurate shipping dates of purchase orders by monitoring the sourcing exception reports and by communication with the agents/vendor and sourcing
• Coordinate sku set up with merchandise ops and merchandising
• Manage all order verification and order entry aspects for Ethernet and Carrier Ethernet (cell backhaul) customers.Work with sales and sales design engineers for order clarification.Following the 'clean' order requirements for processing of order
• Enter Metro-E and Carrier orders into customer management system and track order to completion
• Process Access Service Requests (ASRs) received from cell backhaul customers for service in customer management system.Track to completion
• Responsible for creating and submitting Change Management ticket for Metro-E, Carrier & Cell Backhaul tower turn-ups.Change Management tickets require coordination with Project Management, Network Engineering and Network Operations for Plant Test Dates, Juniper Scripts, SMOPs and Elements
• Effectively communicates both verbally and written with internal groups regarding orders, change management tickets, issues or escalations and works to ensure a timely delivery of service
• Participate in conference calls pertaining to customer installations.Document and respond to action items as necessary
• Provide support to internal groups regarding contract price changes and order inquiries
• Proactively drives Order Management tasks to completion.Prioritizes work to complete tasks and works with minimal supervision
• 5-7 years of Telecommunications experience supporting Metro Ethernet, Carrier or Cell Backhaul a plus
• 2-5 years related project management experience
• Demonstrated understanding of data services/solutions
• Dynamic Routing (Border Gateway Protocol)
• Proficient in Microsoft Office suite specifically Excel, Word & Power Point
• Experience tracking orders and identifying issues in order processing which impacts service installation and customer billing
• Knowledge of Comcast Business Services Enterprise process and tools a plus
• Experience with analyzing customer invoices a plus
• A strong commitment to customer experience
• Advanced oral and written communications

Service Order Management Specialist Resume Examples & Samples

• Microsoft suite (Outlook, Excel, Word, PowerPoint, PDF)
• Excel skills should be very good to advanced
• Enter customer purchase orders into the ERP system
• Import and validate the accuracy customer EDI purchase orders in the ERP system
• Partner with order management team to send sales orders to the warehouse for shipment
• Issue Return Authorizations to customers as requested
• Manage all shipment tracking information in a timely manner
• Research shipping issues using warehouse web portals
• Maintain and updating customers' vendor portals with PO confirmations, estimated ship dates, and ASN information
• Partner with accounting team to investigate incorrect shipping and invoicing issues and resolve as needed
• Provide any ad-hoc project support or reporting to the Order Management and Sales teams
• Communicate with customers and Sales Reps across multiple time zones regarding order status
• 1-3 years of experience in a sales operations or support role
• Experience using an ERP system and/or EDI recommended but not required
• College or University degree required
• End-to-end order management process , including activities related to transacting purchase orders for a division of business
• All aspects of order entry, scheduling, and order acknowledgement all while maintaining adherence to the company’s process and procedures
• Maintain accurate Supplier-Item relationships in Oracle
• Ensure PO’s are reviewed and confirmed by contractual agreements set forth by the company. This includes the reviewing of price agreements, in-dc dates, delivery schedules, shipment terms, ship-to locations, and logistic compliance
• Collaboratively work with cross functional partners; vendor operations, accounts payable, production and merchandising teams to resolve issues
• Execute Oracle Procurement process to ensure proper alignment of supply/demand in meeting vendor scheduled ship dates
• Work closely with Buying and Production teams in managing and communicating changes scheduled ship dates and costs in a timely manner to ensure that product is representative of the item requested in the PO
• Execute on order follow up and cancellations to ensure visibility to late shipments and current receipts
• Work with Buyers and Production teams to address order issues, reschedules, PO line item changes, and urgent requests
• Coordinate SKU set up process with merchandising and vendor operations teams
• Maintain correct vendor contact and shipment information in the Oracle ERP system
• Build strong relationships and serve as the customer’s single point of contact for Order Management

Senior Sterling Order Management Specialist Resume Examples & Samples

• At least 5 years experience in a related field
• At least 5 years experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
• At least 5 years experience in a Lead consultant/developer role, working on complex projects
• Readiness to travel Up to 2 days a week (home on weekends-based on project requirements)
• At least 6 years experience in a related field
• At least 6 years experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
• At least 6 years experience in a Lead consultant/developer role, working on complex projects
• Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers. Issue status of all programs and related allocations, orders, shipments, out of stocks lists, material availability, promotions and advertising dates. Voice of the Field to other internal functions. Meet daily with Distribution, Launch teams and periodically attend meetings with Field personnel
• Bachelor's Degree Required
• Strong systems capability and ability to adapt to new applications as required. SAP Order Management experience is preferred
• We are looking for someone with a minimum of one year working on order administration, data entry or customer services experience
• Fluency in Japanese (both written and spoken) as this individual would also be required to work with the Japan team
• Eye for detail / Fast Learner / Independent & Committed
• Experience with Oracle / Siebel are highly preferred
• Create purchase orders in RMS and NetSuite per directives from Cross-Functional partners and communicate orders to the corresponding agent/vendor
• Amend purchase orders based on Cross-Functional partner or vendor needs. Communicate purchase order changes to relevant teams to ensure that all parties have agreed to the changes requested
• Monitor reporting to verify purchase orders have been written/amended accurately
• Monitor current on order and follow up with vendors to ensure that orders are being shipped and booked on time
• Update weekly reporting for cross-functional partners to ensure accuracy of ETA dates
• Partner with the Sourcing team to track seasonal items through production and transit to hit INDC dates on time
• Manage all order verification and order entry aspects for Ethernet and Carrier Ethernet (cell backhaul) customers. Work with sales and sales design engineers for order clarification. Following the 'clean' order requirements for processing of order
• Process Access Service Requests (ASRs) received from cell backhaul customers for service in customer management system. Track to completion
• Responsible for creating and submitting Change Management ticket for Metro-E, Carrier & Cell Backhaul tower turn-ups. Change Management tickets require coordination with Project Management, Network Engineering and Network Operations for Plant Test Dates, Juniper Scripts, SMOPs and Elements
• Participate in conference calls pertaining to customer installations. Document and respond to action items as necessary
• Assist Manager / Supervisor with escalations as needed
• Document 'Best Practice' scenarios for Order Verification and Order Management
• Collaborate with CPM Product Delivery team with posting of Order Management's New Hire and Order Management training
• Participate in monthly Quality Assurance process. Future state assist with Review Order function in Century
• Participate in system trials and support new product roll-out
• Participate in interview process for new hires
• Collaborate with cross functional teams to improve Order Management processes
• Proactively drives Order Management tasks to completion. Prioritizes work to complete tasks and works with minimal supervision
• Process customer purchase orders within 2 hours of receipt (RUSH 40minutes)
• Communicate pricing/inventory issues to sales and planning as needed
• Check availability in ZO06
• Communicate inclusion/exclusion issues to sales and CRM admin
• Communicate credit hold/payment requirements to sales and credit department
• Ensure accuracy of terms, pricing and program, shipping condition
• Communicate DROP SHIP information/Expedited Orders to Ryder
• Create 3rd party orders at the direction of planner
• Ensure 3rd party pricing is updated
• Request CH release as needed so planner can obtain item req
• Invoice 3rd party shipments
• Provide order quotes
• Provide freight quotes and add to orders as required for expedited shipments on Pre-paid accounts
• Process return requests within 3hrs of receipt
• Issue return label or arrange pickup with warehouse as needed
• RYDER RA requests will take priority as return is in house awaiting processing
• Research shipping/inventory issues
• Obtain BOL, POD and cycle counts
• File ZMISSHIP report to track warehouse issues
• Issue credit/debit as needed based on researched findings
• Run open order report daily to ensure all orders are moving in a timely manner
• Communicate low inventory/past due PO’s/no inventory to planning
• Provide tracking information as required
• Direct customers to appropriatedepartments such as parts or customer service when required
• Process accommodation requests with the approval of Fernando Reyes or Lyle Smith
• Ensure all required approvals are provided
• Check purchase maximum of 3k is not exceeded
• Work with credit department to process credit card payments
• Respond to e-mail inquiries within 2 business hours
• Must have a high level of computer literacy
• Must be proficient in all Microsoft applications
• Intermediate to Advanced Excel skills
• Bachelors degree in business administration and/or experience in equivalent preferred
• Detail oriented, price, material, qty, value accuracy, exception identification
• Require excellent written and oral communication skills
• Must be able to multi-task and work in fast paced environment
• Order Entry
• Ensure good document control
• Customer Order Processing in Oracle
• Generate Standard Sales Orders; Warranty Orders
• Requisitioning parts, materials, services
• Creation/extension materials and Maintain Price List
• Follow credit approval process (including dispute resolution)
• Customer master data set up & management
• Execute Approved Special Pricing correction
• Order Acknowledgement
• Coordinate Goods receipt of orders on delivery and Out Bound Deliveries
• Logistics Activities
• Follow up activities for customer invoicing to ensure better cash flow
• Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
• Experience with documentation and regulations for exporting to Middle East
• Outbound & Return Logistics Issues
• Customer Invoicing Co-ordination
• Coordination for Cost Invoice from factory
• Customer Invoicing
• Customer Credit Notes
• Reports Tracking maintenanc
• Weekly Report Entity wise/line of business
• Clear concise communications with local sales affiliates
• Indirect purchases
• Inbound Supply Chain Issues
• PO Verification & Compliance
• Strong team player with positive outlook
• Has a hands on approach
• English & German Fluent
• Understands how different functions within his/her own organization interrelate to each other
• Knowledge of ERP – SAP, Siebel
• Preferred minimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise
• Assist in development and implementation of standard work for software processing
• Participate in all training that is scheduled for the Global Order Management team
• Ensures successful product transitions and New Product Introductions (NPI) by providing support including SAP control, training, preparation, and conference call regarding applicable new processes
• Order administration
• Minimum 2 years relevant working experience
• Service-oriented, can-do attitude and excellent interpersonal and communication skills
• Passion, initiative with creativity and innovation
• Proficient in MFG Pro / X-site / Oracle, MS Office, especially in PowerPoint, Excel & Word
• Thrive in a team environment
• Prior order management and Salesforce.com application experience a plus
• Drive customer loyalty through increased productivity, improved value and through a high performance culture
• Lead all aspects of the Support team through outstanding management of all resources - people, process and technology
• Drive effective control of support costs
• Able to provide both in country and cross border support as needed
• He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems
• Advocate for the customer inside of Eaton. Eaton advocate with the customerManage the export business where needed
• Advocate for the customer inside of Eaton. Eaton advocate with the customer
• Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
• Fluent German capabilities
• Strong English capabilities
• Professional experience in order and export management
• Manage the order fulfillment process from order receipt to invoice
• Manage and communicate logistics information to customers and production plants
• Confirm and verify information on purchase orders
• Respond to and resolve customer inquiries
• Order queue management and ownership of order related queries
• Support for team rota of daily duties including reporting, inbound queries, ticket management and team representation at meetings
• Service request & order management (including validation, configuration, booking, cancellation)
• Order management process support
• Application and process training material/documentation development
• Take part and contribute feedback for user acceptance testing
• Delivery of application and process training
• Subject matter specialist for order management applications
• Reporting, metrics and analytics. (This is a generic responsibility on all of our JD’s)
• Ability and willingness to travel throughout Europe as needed
• Previous experience managing small projects or participated in medium to large projects
• Expert in Excel and Powerpoint . Previous data mining and analysis experience
• Relish learning new technology, understanding solutions, and developments
• Fluency in one or more European languages, ideally German, Dutch or French

JD Edwards Order Management Specialist Resume Examples & Samples

• Expert working knowledge in modules specified above
• Good knowledge about Finance and Manufacturing suites with regard to S & D
• Fair knowledge of SQL to aid in trouble shooting
• Strong consultation and problem solving skills
• Be resourceful and innovative to quickly and creatively adapt to the changing landscape in Information Technology
• Sets and conveys clear goals and monitors progress; is accessible and supports other team members; obtains results and adds value to the organization by making timely and sound decisions and influencing others
• Have concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organizational measures
• Exceptional oral and written communication
• Build up a function from the scratch
• Become a product line expert with professional trainings provided by GE
• Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents)
• Proficient IT skills including Excel and Outlook
• At least one additional European languages (other than Hungarian)
• Customer Order Processing in ERP
• Generate Standard Sales Orders
• Follow credit approval process
• Customer master data setup & management
• Customer facing
• Coordinate Goods receipt of orders on delivery and Outbound Deliveries
• Customer invoicing coordination
• Dispute resolution
• Reports tracking maintenance
• Eager to learn and work in a fast paced environment
• Has a “hands on” approach
• Excellent oral & written communication
• Knowledge of ERP represents a plus – SAP, Siebel
• Preferred minimum of 3 years experience in a Customer Services environment, preferably with contract administrative expertise
• Post-secondary education
• Bachelor’s degree in Business, Finance, Sales & Marketing, Contracting or related field
• A minimum of 4 years of progressive experience in Customer Service / Sales & Marketing Support preferably in the medical device industry or an FDA regulated industry
• Experience with capital equipment order management preferred
• Excellent written, oral and presentation skills required (advanced Word, Outlook and PowerPoint)
• Proven strong analytic skills (advanced Excel) required
• Ability to manage conflicting priorities and meet deadlines
• Ability to present detail data in a clear and concise manner
• Strong organizational skills and the ability to manage complexity
• Expertise in contracting business processes
• Excellent interpersonal and negotiating skills
• Less than 10% travel required.Customer Service
• Serve as an interface for wireless, cellular, data and voice circuit ordering and tracking
• Obtain circuit quotes in a timely manner based on validated customer requirements
• Order and track all open wireless/cellular/voice/data circuit requests and drive timely installations
• Generate and deliver consolidated status reports for IT leadership
• Record all circuit information to include location, cost, milestone dates, and circuit details
• Ensure circuit sizing, installation, and augmentation processes meet and comply with all Amazon polices and guidelines, specifically IT and internal Engineering
• Identify and resolve issues and conflicts with carrier circuit installs/activations
• Audit utilization of active circuits, cancelling unused circuits
• Negotiate pricing with carriers and drive cost-saving initiatives
• Assist in other administrative duties, including supplier invoice auditing, asset tracking, and inventory management
• Secondary School Diploma
• Basic knowledge of telecommunication technologies (T1, DIA, PRI, POTS, 4G, LTE)
• 1 year of order management experience
• Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
• Ability to escalate problems for any support needed for problem resolution
• Ability to coordinate with geographically dispersed support and engineering groups
• 1 year of project management experience successfully delivering projects on-time, within budget, and in scope
• 2+ years of voice and data circuit ordering experience
• 1+ years of cellular device management
• Lean management and continuous improvement experience
• Knowledge of global connectivity regulations

Service Order Management, Specialist Resume Examples & Samples

• Manages service order queues using reports and ServiceLive platform tracking tools, and acts as a buyer on the ServiceLive platform and tracks progress toward service order fulfillment
• Resolves customer service concerns by obtaining detailed information, researching orders and effectively communicating outcomes
• Makes independent decisions within structured guidelines to achieve customer satisfaction and best meet the needs of the Company
• Remains knowledgeable of all aspects of the ServiceLive platform, provider network business and client contracts
• Contacts service provider, clients and end users via phone or email to address issues and ensure adherence to service order fulfillment
• Provides thorough, reliable and timely assistance via phone and email to service providers, buyers and end-users, using effective customer service skills during all interactions, and uses negotiation skills to reach satisfactory resolutions
• Ability to exercise independent judgment, interpret reports and identify trends, and research complex issues
• Excellent keyboard familiarity and data entry skills
• Computer skills, including proficiency using the Internet and Microsoft Office applications
• Strong verbal, written and telephone communication skills
• Clear speaking voice, with a good command of the English language
• Ability to perform multiple tasks with strong attention to detail
• Ability to periodically work flexible schedules based on business needs
• Ability to maintain a professional image at all times
• Frequent sitting, some standing and walking, bending and reaching as necessary
• Ability to frequently use fingers and hands to manipulate computer and telephone equipment
• Ability to communicate with customers and co-workers while continuously wearing a telephone headset
• Some college or Associate degree
• Telemarketing, Sales, Recruiting, Customer Service Experience
• Bilingual (Spanish)
• General administrative experience
• Experience with home-related services or small business understanding

SW Order Management Specialist Resume Examples & Samples

• Play a critical role in the transfer and introduction of new software products and/or software supply chain standardization projects
• Understand and follow all Quality Management policies and procedures as they relate to Software Order Management
• Ensure all operations are delivered to globally defined process and in accordance with the global quality requirements and ISO 9001
• Design, implement and execute global processes to support various HPS software product lines to meet delivery and cycle time metrics
• Ensure all order tracking and reporting systems are updated
• Track all necessary milestones for delivery of ordered services
• Coordinate with internal and externals partners as required for delivery and escalate as required
• Manage special projects and participate in project planning sessions with Order Management, Project management, Sales engineers and provisioning teams
• Work closely with Order Management teams that are assigned to ensure all activities are organized and prioritized in line with customer expectations
• Work closely with Provisioning to ensure services are delivered and timely updates are provided to meet customer desired due dates
• Manage escalations
• Escalate system issues and tickets with IT teams
• Maintain a level of proficiency with support systems related to team function
• Take ownership of resolving any rejected orders by working with the appropriate expertise across the organization
• Timely response to email requests and documentation of assigned orders with the latest status in the ordering systems
• Ensure company-provided and customer provided equipment is installed on time
• Possess strong level of expertise in SFDC Application -ORG62
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
• Establish strong relationships with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec.,Legal, and other internal resources as appropriate

Dutch Speaking Order Management Specialist Resume Examples & Samples

• Drive your horizontal/vertical career path in a company with 9 businesses
• Attend language courses and trainings
• Proficiency in Dutch and English

Work Order Management Specialist Resume Examples & Samples

• Complete and track new work orders within various work order platforms when initially received
• Bill invoices on WO’s as outlined for specific customer needs
• Back up for other work order management activities as the need arises
• Create proposals for customers when work exceeds an NTE
• Cross train on all work order management platforms
• Manage and collect monthly open Accounts Receivable
• Relationships building with internal departments, customers and/or outside agencies to resolve problems and resolve open issues
• Ability to operate multiple software applications
• Demonstrates urgency and sound judgment to resolve issues with associates and internal customers
• With guidance, demonstrates the ability to utilize problem solving skills to ensure guidelines and SLA’s are met
• Experience in utilizing AS400
• Experience in utilizing Microsoft Office Suite software (Excel, Word, Access, Outlook)
• Previous analytical experience with high aptitude for research, analysis, and problem solving skills
• Customer service focused; ability to partner with internal/external contacts
• Ability to work independently and effectively manage work in a fast-paced, deadline driven environment
• Ability to collaborate effectively in a team environment
• Process and book Sales and Distribution orders
• Facilitate non-standard discount approvals submitted to Deals Desk
• Deliver daily bookings and forecast reports to upper management and produce other reports as needed
• Manage Salesforce.com data integrity and assist with clean-up initiatives
• Mantain customer data in ERP
• Provide operational support for sales forecasting and territory management processes
• Liaise between Sales and internal departments, including Finance and Manufacturing
• BA/BS degree in Business or related field. MBA preferred
• 3+ years in Sales Operations or Order Management
• High attention to detail and proven organization and administration skills
• Ability to manage multiple projects and work assignments in collaboration with various business units
• Ability to accomplish projects with little or no supervision
• Advanced MS Excel skills (pivot tables, formulas (i.e. VLOOKUP)
• Experience using ERP and CRM applications. Salesforce.com a plus
• Experience using an Microsoft AX a plus
• Excellent analytical, verbal, and written presentation and communication skills
• Great time management skills and detail orientation
• Team player with “can-do” attitude and commitment to corporate improvement
• Strong problem solving skills. Analytical mindset
• Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Sales Order Acceptance policy
• Complete compensation transaction to ensure accurate timely commission payments
• Create and Modify quotes as required
• Works with Sales and Collections to assist resolution to customer billing investigations and disputes
• Validate AE/Renewal Opportunities for Sales forecasting
• Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis
• Responsible for monthly audits of all Compliance
• Coordinate with Contract Specialist and assist in AE training
• Contributes ideas and innovations to improve upon existing systems, work processes and procedures
• Participate in projects involving technical and financial concepts providing recommendations
• Establish strong relationships with Sales, Renewals, Collections, Compensation, Legal, and other internal resources as appropriate
• 2+ years' customer management or sales support experience
• Demonstrated participation in process improvement initiatives and/or project management experience
• Must have strong research and problem solving abilities
• Ability to understand broader business and financial issues and juggle multiple projects and tasks
• Must maintain a positive attitude in stressful situations and while working within a team environment
• Able to use Microsoft suite of tools effectively
• Salesforce application experience a plus

Order Management Specialist Latam Resume Examples & Samples

• Responsible for quality control of signed order received from the Sales Team as per documented requirements
• Manage handoff of approved orders to appropriate implementations teams
• Save all signed and approved customer contracts in defined document storage software
• Follow Standard Operating Procedures and work collaboratively with other departments to ensure Order Management timelines and quality of work meet or exceed Service Level Agreements
• Maintain awareness of special promotions by product and ensure contracts are correctly submitted and processed based on promotion requirements
• Troubleshoot contract issues and work with Product, Legal, Billing and Finance departments when questions arise
• Process termination requests and handoff to billing for crediting
• Participate in new Business Process discussions
• Bachelor’s Degree a plus
• Familiarity with the hospitality or travel industry a plus
• At least 2 years’ experience in Order Management, Contract Entry or Billing process and procedures
• Proficient in use of Microsoft Office products including Word, Excel and Outlook
• Strong business acumen with ability to convey important messages through concise and effective documentation and presentation materials
• Possess an outgoing, positive attitude with strong work ethic and able to perform in a fast paced environment
• Register of customer orders within system ERP
• Clarify order discrepancies with business units and customers
• Resolve customer and business unit inquiries
• Act as interface between customer and Siemens business units/warehouse/factories
• Ensure high level quality in all communications on behalf of Siemens with end customer in order to guarantee their satisfaction
• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order
• Bachelor’ s degree OR Associates degree and 5 years related experience OR high school diploma & 15 years related experience
• Need to be able to prioritize work and multi-task
• Proactively follow up on open issues
• Current or previous experience in a project management, customer relations or order
• Previous experience supporting Sales or Service teams

Spanish Speaking Order Management Specialist Resume Examples & Samples

• Manage customer orders
• Proficiency in Spanish and English
• University or Colleague degree

English Speaking Order Management Specialist Resume Examples & Samples

• Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents
• Cooperate with customers (both existing and prospective), distributors
• Facilitate collaboration across various stakeholders of the company, e.g. engineering, commercial, legal, finance, master data team and supply chain
• Proficiency in English and another European language
• Ability to set up priorities

Portuguese Speaking Order Management Specialist Resume Examples & Samples

• Work in the office of 2015
• Responsibilities
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and
• Proficiency in Portuguese and English
• Some experience in customer service field
• Ability to overview complex processes

French Speaking Order Management Specialist Resume Examples & Samples

• Solve incoming queries from customers and sales representatives
• Proficiency in French and English
• Customer oriented attitude
• Solid SAP knowledge and experience as a user

Software Order Management Specialist Resume Examples & Samples

• Eager to learn and work in a changing and fast growing environment
• Customer and action oriented
• Self-motivated with good communication skills
• Proven organizational and self-motivation abilities
• Ability to interact with a wide variety of customers in various countries
• Oral & written communication at all levels
• Understands and is familiar with the Honeywell values
• Understands the importance of health and safety in the workplace
• Good standard of ability with Microsoft Office applications
• Minimum of an Associate’s degree in business or a related field
• Minimum of 2 years’ experience in a Customer Services environment
• Must have completed Post-Secondary education
• Experience working in a multi discipline team
• Six Sigma Greenbelt or higher Certification
• Preferred Bachelor’s Degree
• Preferred minimum of 5 years’ experiencing management/supervisor role
• Act as primary liaison between customers and the Customer Service Department
• Responsible for all facets of assigned customers
• Process fax & e-mail inquiries and orders
• Resolve e-mail, fax and telephone issues with customers regarding inventory availability, terms, delivery or any other question or situation a customer may inquire about
• Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
• Work with the Business Systems Coordinator/ Manager to ensure that accurate customer information is maintained in SAP
• Stay current with inventory levels and requirements
• Responsible for making sure any customer account changes are communicated to the Business Systems Coordinator/ Manager
• Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
• Review and maintain customers open orders on a daily basis
• Keep manager informed of all changes, issues and potential concerns of all customer accounts
• Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
• Complete all customer or staff requested reporting
• Investigate and resolve service issues reported by customers or as requested by Inverness staff, and coordinate resolution with manager
• Develop and maintain customer and support staff relationships
• Work in compliance in compliance with Alere NA QMS and Quality Policy requirements
• Must be proficient in MS Word, Excel and Outlook
• Must have good keyboarding and typing skills
• Must be detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
• Must be able to effectively collaborate with others
• Must be able to communicate professionally
• Must be able to work independently and on a team
• Must be able to work effectively in a fast-paced environment with shifting priorities
• High school graduate or equivalent combination of education and experience preferred
• Some college coursework in business, accounting or related field preferred
• SAP or other ERP system experience a plus
• Customer service experience in the healthcare industry preferred

Turkish Speaking Order Management Specialist Resume Examples & Samples

• Why you should join
• Handle customer complaints using the appropriate tools
• Proficiency in Turkish and English language
• Effective and professional verbal and written communication
• Flexibility in ways of working, excellent interpersonal skills, project co-ordination experience, and the ability to work efficiently with all levels of staff will be more then beneficial
• Also ability to troubleshoot, strong communication skills written and verbal will be needed in this position
• This role requires business level English language skills, and any other European language skill will be an advantage
• Provide engineering support in the area of hydraulic system / component design and development
• Independently evaluate, select, and apply standard engineering techniques, procedures, criteria, and judgment to assignments
• Define component specifications
• Develop and execute validation test plans at the component and system level
• Interface with engineers, CAD designers, technicians, and cross-functional team members
• BSME or related degree with a strong emphasis in hydraulics
• Minimum 3 to 5 years of experience in hydraulics engineering
• Microsoft Word, Excel, PowerPoint, and Project
• 5 to 10 years of experience preferred
• Experience designing hydraulic systems for marine / corrosive environments (i.e. salt water)
• Aluminum and stainless steel material selection
• General knowledge of production methods and process requirements as they relate to typical marine drive component manufacturing
• Boating experience
• Be a part of an organization where the awesome company culture revolves around what our products stand for--active and healthy living
• Join a company dissatisfied with the status-quo and set on redefining how people think about work. At Life Fitness gym
• Ensuring that all quotes submitted by the Sales team have all required paperwork and contain accurate and available part numbers
• Confirming all quotes submitted by the Sales team are complete and have available part numbers
• Converting quotes into Oracle and confirming the order with customers to ensure accuracy, as well as to obtain any special instructions regarding the order or delivery requirements
• Proactively ensuring that orders move through the system efficiently and working cross-functionally to troubleshoot any order-related issues that may arise (e.g. changes in product, product availability, and/ or procedure)
• Effectively communicating with the inside and outside sales representatives regarding the status of orders and keeping
• Join a company dissatisfied with the status-­‐quo and set on redefining how people think about work. At Life Fitness gym bags are just as common as coffee mugs, our product showrooms double as employee gyms, group workouts are a staple of the lunch hour, and that's just the beginning (HINT: read about our newest venture, inmovement)
• Work out of our global headquarters in Rosemont, IL; located just outside of the City of Chicago limits, blocks from I-­‐90, I-­‐94, I-­‐290, and the CTA Blue Line's Rosemont Stop, our headquarters is easily accessible from both city and suburbs, public transportation and car (we have ample free parking)
• Proactively ensuring that orders move through the system efficiently and working cross-­‐functionally to troubleshoot any order-­‐related issues that may arise (e.g. changes in product, product availability, and/ or procedure)
• Effectively communicating with the inside and outside sales representatives regarding the status of orders and keeping accurate records of all communication
• Participating in weekly team meetings to ensure that all members of the internal team are sharing information to improve overall efficiency and effectiveness of Order Management organization
• High level contracts administration role based in Pyrmont
• 12 month fixed-term contract position available in fast paced global organization
• Native Japanese language skill and business proficient English is mandatory

Channel Order Management Specialist Resume Examples & Samples

• Assist the channel sales team in deal construction and closure
• Work cross-functionally with all operational teams including sales, channel, and legal to review and ensure no adverse financial or legal implications associated with orders and agreements
• Coordinate with various teams across the Revenue Operations organization both internationally and domestically as it relates to Order Processing, Collections, Revenue Recognition and Billing-Support
• Reconcile and resolve inquiries between sales and billings in our various systems
• Provisioning services for customers purchased through the Channel
• Potentially work directly with our partners as it relates to order questions, onboarding, etc
• Ability to optimize, build out and scale the Channel Order Process
• Help with additional projects and tasks related to Finance as they arise
• BA/BS from a top college or university (Business Administration, Finance, Accounting – a plus)
• Minimum 2-4 years experience in Revenue Operations, Channel Operations or similar
• Prior billing, order management, collections, operations experience is essential
• Familiarity with Salesforce, Zuora, and/or Netsuite – a plus
• Familiarity with basic channel models and practices
• Must be self-motivated, a team player, reliable, and organized
• Strong verbal, written communication skills and ability to deal with conflict resolution
• Ability to learn and grasp new concepts quickly as well as multi-task
• Strong system and data flow knowledge. Ability to learn and adapt to new flows and software technologies
• Strong analytical, research, problem solving and evaluative thinking skills
• Acute attention to detail and well developed organization and time management skills
• Well-developed sense of urgency and follow through
• Team-oriented approach – can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations
• Strong work ethic, including the ability to work independently, but also knows how to have fun while doing it

Sales Order Management Specialist Resume Examples & Samples

• 3 to 5 years of order management or order admin experience
• Experience using an ERP system (preferably SAP)
• Experience with EDI
• Experience supporting sales from small to large, national retail chains and/or distributors
• Must be detail oriented, and able to work under tight deadlines and with a sense of urgency
• Outstanding follow-through, time management and planning skills to deliver results
• Able to work in a dynamic, fast-paced environment as market develops in unpredictable ways, producing high quality work and projecting a positive attitude
• Intermediate to Advanced Microsoft Excel skills
• Experience with direct import
• Processing and verification of phone, email, EDI, and faxed customer orders in a professional and courteous manner
• Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility
• Verify pharmacy product eligibility for risk managed product orders
• Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order
• Creating Return Material Authorizations for direct and third party returns
• Creation and mailing of patient return authorizations and outbound packages
• Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve
• Required to maintain knowledge of company products
• Responsible for a basic understanding and proficiency in all database functionality
• Maintain daily quality standards of minimal order entry errors
• Must have High School diploma, college degree preferred
• Must complete all job responsibilities in an accurate and timely manner
• Basic Proficiency in Microsoft Office Suite (Excel, Outlook, Power Point, Word)
• Data entry experience in a telecommunications environment preferred
• Responsible for daily/monthly audits of all Compliance reports
• Work with Sales and Collections assisting in account reconciliations for customer billing investigations and disputes
• Possess strong level of expertise in SFDC Application
• Establish strong relationships with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate
• Accurate management of all retail channel, corporate, and sample orders
• Communicating order confirmation, ship date, and tracking information to customers
• Partnering with the Fitbit Warehouses, Logistics and Operations teams to ensure timely delivery of all orders
• 2 to 5 years of order management experience; preferable to have experience supporting sales to large, national retail chains
• Experience using an ERP system
• Experience with EDI recommended but not required
• At least 2 years’ experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
• At least 2 years’ experience in web technologies and services, including XML, HTML, and Hypertext Transfer Protocol (HTTP)
• At least 2 years’ experience in Object Oriented (OO) programming languages such as Java
• At least 1 year experience in a lead consultant/developer role, working on complex projects
• English: Basic Knowledge
• At least 3 years’ experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
• At least 3 years’ experience in a Lead consultant/developer role, working on complex projects
• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance,OFS)
• Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers
• Monitor the Customer Plan versus actual to pro-actively cooperate with Customer Order Fulfillment
• Ensure orders validation, compliance and approvals before Order Entry
• Confirms customer requested date and Plan. The Backlog management
• Reviews Weekly Business Sales
• Daily follow up of customer credit documentation and inventory
• Give shipping and billing instructions in accordance with contracts terms and conditions
• Follow shipment, installation, application via reports
• Proactively working on transport and warehouse costs optimization
• Business/Logistic degree
• Previous experience in project management or order management
• Fluent English and Romanian language
• Customer Satisfaction Oriented
• Ability to prioritize tasks
• Committed to deliver
• Ability to use Systems and work in a matrix environment
• Good Understanding of the OTR process
• Ability to keep contract moving forward
• Good Product knowledge
• Excellent Verbal and written communication
• Transportation & Customs
• EOM, Oracle, Active backlog tool
• Fluent Italian Language Capabilities
• Minimum 4-5 years of professional experience in order and export management
• In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar experiences
• Technical & Tool Competencies
• TECHNICAL COMPETENCIES
• Basic knowledge of Eaton’s and competitive products and services
• Proficient in creative problem solving, conflict resolution, and managing priorities
• Strong analytical skills required to enter, document and manage orders and customer issues
• Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Responsible for proper documentation and implementation of all orders received by phone, fax or other sources. Responsible for proper documentation of returned orders, credit memos, inquiries and complaints. Make follow-up calls if product needs cannot be met as expected
• Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork. Establish priorities and make decisions within prescribed parameters while working in a team setting
• Facilitate increased utilization of all products through stocking programs, rotating stock from small to large users, allocating orders based on demand-time of need-product shelf life and product availability.)
• Determine most economical method of transportation for hospital shipments to meet customer and patient needs
• Assume lead responsibilities when designated by supervisor
• Additional responsibilities
• 1) Coordinates/manages HLA requests and shipments
• 2) Tracks and coordinates autologous and directed shipments to ensure products are available as required by patient’s surgery
• 3) Acts as Returns Team member
• 4) Assists management with review of credit authorization process
• 5) Coordinates/manages requests for research and teaching/IRB
• 6) May perform hospital visits with Sales staff
• 7) Coordinates activities with the various labs to ensure timely completion of all special orders
• Schedule Simple / Simple+ Orders in ICOMS and CRM tools
• QC All Simple / Simple+ Sales Order Entry Data (Sales package)
• The OMS I will handle all Orders, both Simple and Simple+ as defined by Cox Business (e.g. CBI, VoiceMgr, video and IPC)
• Pull, review and breakdown Customer Service Record (CSR)
• Obtain additional Contact Information (Tech, Billing, BAA, Primary, Vendor, etc.)
• Obtain property owner information and submit Building Access Request
• Enter all post-sales information into tracking system as appropriate
• Fields and reviews customer inquiries, problems, requests, and suggestions; works with Order Manager(s) to determine appropriate solutions and/or responses
• Communicates relevant information to all internal team members, such as change in schedule dates
• Manage Incomplete Queue and resolve “change required” or rejected orders
• Enter provisioning details into OMS (DTW, DL, Account Codes, etc.)
• Provides and understands unique servicing needs of Enterprise customers (i.e. customer specific ordering forms)
• Assists MACD with product conversion orders to drive greater accuracy
• Assist sales with ICB unique proposal creation
• Excellent interpersonal and customer service skills, the ability to work independently and as part of a team
• Secondary / high school or above
• Typically one year of experience in related field
• SAP experience a plus, but not required
• Ability to interact professionally with peers
• Five (5) years customer service experience
• Proven SAP competency or similar ERP system
• Microsoft Office competency with outstanding Excel skills
• Attention to detail to ensure quality, efficiency, integrity and compliance with internal controls and policies
• "Effectively communicate both internally & externally
• Proficiency in speaking and writing English
• Should be able to work under pressure
• There would be a need to over-stretch to manage volumes

Order Management Specialist for Dach Countries Resume Examples & Samples

• Adhering to the procedures in compliance with NCR policies
• Reconciliation and Reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
• Have a strong sense of accountability, customer focus and goal orientation;
• Already gained some professional experience in a multi-country company or outsourcing services;
• Possess basic accounting skills, as an asset
• Accountable for meeting and maintaining defined standards for quality and productivity
• Manage internal customer queries and communication in a professional and service-minded manner ensuring
• Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues
• Support billing team in validating online invoices and portals
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times
• Meet agreed volume, service and quality targets
• Graduate/post-graduate in related field such as commerce or accounting
• Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
• Should be flexible working in night shifts
• Monitor work orders (WO) from initiation to completion within various work order platforms
• Coordinate with Pest Accounting and credit to resolve billing and dispute issues
• Daily exporting and importing of information
• Must be detail oriented and able to work under tight deadlines with a sense of urgency
• Intermediate to advanced Microsoft Excel Skills (especially functions) V-Lookups, Concatenate, Text to Column, csv file formats
• Experience manipulating data sets and data mergers
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Proven ability to communicate professionally with customers; both verbal and written
• Proficient typing skills with a high level of accuracy
• Must have experience in Customer Service
• Excellent Customer Service and/or Call Center skills
• Process all incoming orders via email and fax
• Device Management for new installs, add-ons, returns (de-installs), and replacements
• Order Closure including returns, lost devices, etc
• Assist in reconciliation of device inventory and invoices
• Minimum 2 years of experience in order and device management or equivalent combination of related experience and education
• Basic knowledge of the following
• Manage orders in a timely & accurate manner adhering to Requested Arrival Date (RAD) compliance and performing due diligence on incoming orders to ensure all data points are valid (Price, UOM, MOQ's, etc)
• Investigate and resolve all non-compliance fines in a timely manner while ensuring only valid non-compliance fines are being accepted. Recommend opportunities for improvements
• Conduct root cause analysis to drive EFO (Error Free Order) for assigned customer portfolio. Report out to the appropriate stakeholders on progress towards month end targets and enforcing Clorox Policies and Procedures in an effort to drive operational efficiency and increase EFO (Error Free Order) Metric
• Partner with internal/external stakeholders to drive improvements to OTC processes
• Participate in Quarterly ICC Compliance Self- Assessment
• Actively update and maintain customer profiles
• Motivation and Commitment: Take ownership of personal development
• Planning and Organization: Ability to manage workload and bring close to projects
• Interpersonal Relations: Able to cooperate with and work effectively on cross-functional team and good problem solving skills
• Adaption & Flexibility: Demonstrates flexibility in a changing work environment, and demonstrates confidence and personal drive to obtain desired results
• Communication: Strong, clear and concise verbal and written communication skills with internal and external partners
• Analytical & Decision-making: Demonstrates ability to isolate core issues, communicate risks and opportunities to managers within a timely manner, analyze data, and maintain clear decision criteria when making decisions; demonstrates sound judgment and logical reasoning
• Fluent German Language Capabilities
• Good English capabilities
• Minimum 2-3 years of (preferably electrical industry) customer service experience
• Drive for results and collaborative style
• Excellent Communication and Interpersonal Skills (Written and Verbal)
• Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
• Teamwork, networking and continuous learning skills
• Adapting change and process improvements
• Good organizational and computer skills required to manage and organize high volume and diverse transactions

Export Order Management Specialist Resume Examples & Samples

• Coordinate with internal departments to ensure orders ship on time
• Manage Intercompany stock transfers and customer drop ship orders
• Willing and capable of supporting management on small projects
• Manage booking process with freight forwarder to meet customer delivery requirements
• Communicate logistical information to customers and regions
• Generate and approve required export documentation for all shipments
• Familiarity with Grace export routing guide and Amber Road
• Expertise in International Inco Terms and revenue recognition process
• Ability to integrate information and make decisions in support of business goals
• Ability to effectively interact with internal and external associates
• Advanced computer skills required in Microsoft Office suite
• BA/BS in business or related field, or equivalent work experience
• Minimum of 3 years in sales, order management, logistics, or other relevant experience
• ERP experience, SAP highly desired
• Demonstrated knowledge and professional work experience in Export and /or Import capacity
• Experience working in a manufacturing company
• Prior experience in Logistics, Process roles
• Experience working in logistics, materials management, warehousing and distribution, or supply chain management
• Demonstrated ability to work effectively in a cross-functional, global team environment
• Capable of working under pressure and available after normal business hours
• Basic knowledge of Financial or Accounting
• Ability to communicate using English
• Ability to prioritize and manage many immediate customer needs
• Validate purchase order information and process transactions utilizing SAP CRM
• Assist partners and customers to resolve issues and process a high volume of queries and transactions
• Provide timely updates to partners and customers on order and delivery issues
• Manage the returns /cancellations process for partners and customers
• Ensure a smooth flow of communication with internal departments that order-to-cash work directly with
• Serve as an escalation point to raise order processing issues and other issues that may impact the order-to-cash process flow
• Participate in cross-functional projects as required, providing specific expertise
• Develop in-depth knowledge on integrated processes and actively seek ways to obtain and share best knowledge
• Efficiently execute direction from Supply Chain to move products from varying inventory streams
• Adhere to and promote the culture based on the MBM® Guiding Principles
• Must be flexible and able to work in a challenging and fast-paced work environment
• Ability to work in a team environment as well as share knowledge and best practices
• Ability to work across functional groups to drive continuous improvement of the Supply Chain in support of market segment objectives
• Excellent oral and written communication skills to communicate effectively with internal and external customers
• Strong organization and prioritization skills; ability to quickly adapt to changes in workload requirements, efficiently structure responsibilities and work independently
• High level of critical thinking and decision-making skills to solve supply/demand issues with minimal supervision
• Strong ability to process and review data completely and accurately in efforts to produce high quality work
• Ability to present in a group setting and lead discussions
• At least 2 years work experience in Order-to-Cash Management and/or Order Fulfillment
• Proficient in Microsoft Excel and other Office products
• Experience with ERP system
• Experience with CRM or comparable solution
• Supply Chain/Inventory management experience
• Bilingual abilities (Spanish/English)
• Oversees all billings for Professional Services and Education in North America and Europe
• Ownership of the related case queue for opportunity bookings
• Maintains strict Sarbanes-Oxley (SOX) compliance controls and ensure that all deals are booked in accordance with the law
• Organizes, processes and finalizes all billing queries and corrections for Professional Services and Education
• Creates orders on request for specific product types and re-bills
• Controls and manages distribution of Services billing reports and receipts
• Processes monthly Education billing reports using internal and external Compliance methods
• Responsible for data loads through internal and external systems
• Ensures that creation of all orders and invoicing monthly are reconciled
• Monitors expense reports and their related billing inquiries
• Tactical responsibilities impacts customer satisfaction, accurate sales forecasting and projected billing
• Manage new incoming orders to ensure they flow appropriately through the system and the steps leading to delivery &and/or installation
• Coordinate with furniture operations on order scheduling, backlog and order issues. Manage and resolve open order aging backlog
• Run reports, track, manage, research and resolve open order issues for transactional and basic orders
• Works collaboratively with cross functional teams, sales, project services, vendors and others
• Troubleshoot and resolve order issues
• Manage sales forecast/projected billing for transactional and basic furniture orders
• Manage order management of special account assignments. Interface with clients
• Prepare and distribute order status reports and weekly metrics
• Assist Team Manager and Senior Manager, Order Management as needed on special project assignments
• Cross trained on acknowledgement management and processing
• Participate in special projects as SME as requested by Team Manager, Senior Manager or Director
• Recommend process improvement to drive and support continuous improvement within the department

Order Management Specialist With Dutch Resume Examples & Samples

• Validation of Orders and Pricing
• To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
• To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management
• Results / Target driven
• Self-motivated and willing to learn new skills
• Excellent Customer Care skills

Order Management Specialist, Gap Brand Resume Examples & Samples

• Problem Solving & Decision Quality: Able to use logic and methods to solve problems with effective solutions
• Systems and Tools Acumen: Proficiency in Microsoft Excel, and have aptitude to learn technical applications quickly
• Able to build effective relationships within the Inventory Management team
• 1-2 years work experience, preferred
• Ensure the published rules and policies are strictly followed
• Improve analysis and forecasting and support RUBIX sales analytis deployment
• Further enhance performance KPIs
• Suggest process and tools improvements to adapt them to business changes and/or to improve efficiency and effectiveness
• Contribute to the Drop testing when required
• Coach sales and partners in the execution of processes, tools and published business practices
• Contribute to integration process (Brands, acquisitions, new sales, ....)
• Assist the Sales teams in addressing customer satisfaction inquires related to contracts
• Process client contracts accurately and timely, and ensure company policies have been upheld
• Respond to process & policy questions and effectively communicate requirements
• Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues
• Participate in new process development and process improvement projects as well as other ad hoc projects
• Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
• Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis
• Establish strong relationships with Sales Operations, Accounting, Legal, Sales, Provisioning, Services, and other internal resources as appropriate
• Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative
• Ability to understand broader business and juggle multiple projects and tasks
• Able to use Microsoft suite effectively
• Bachelor degree or equivalent combination of education and experience
• Order entry – must be able to enter standard and custom orders ensuring all business rules are followed and carried out
• Order Change – have a keen understanding of the order flow process to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to variations to those rules with appropriate authority
• Order Inquiry – respond to inquiries regarding order status. Ability to understand order flow process to identify problem areas and resolve or advise
• Problem Solve – be able to understand and assist with any issue regarding orders. Know who to contact for assistance or approval for variations to standards. Provide timely, thorough follow up to ensure resolution
• Establish/Build Relationships – Establish and build relationships with Internal and External personnel and create ongoing relationships that ensure effective teaming and efficient business
• Special projects – assist with any Customer Operations projects as needed
• Must be able to work in a fast paced – at times stressful – environment
• Ability to understand priority needs of the company and adjust when necessary or when directed
• Self-motivated and be able to demonstrate initiative
• Must be able to read and interpret instructions, policy, procedures, program information, etc
• Ability to problem solve
• High school graduate required
• English Fluent
• Arabic Language skills a plus
• Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise

Order Management Specialist for Italy Resume Examples & Samples

• Solution Order Management that covers order acceptance, order processing, setting up order criteria,
• Processing order changes and cancellations
• Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
• Archiving and record retention in accordance with NCR policies and NCR practices
• Providing internal and external audit support as requested
• Have a Bachelor’s degree
• Speak at least good English and can easily and professionally communicate in
• Communicate DROP SHIP information/Expedited Orders to UPS
• UPS/HD Tech/UR RA requests will take priority as return is in house awaiting processing
• Direct customers to appropriate departments such as parts or customer service when required
• Process accommodation requests with the approval of Lyle Smith
• Bachelors degree in business administration and/or experience in equivalent

Temporary Junior Order Management Specialist Resume Examples & Samples

• Responsible for all phases order processing and shipment execution
• Responsible for maintaining flow of communication and information between Sales and accounts in areas relative to order flow and execution of shipments
• Review quote exception requests and free flow items
• Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence
• May also provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance
• Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements)
• Defines and ensures efficient processes in the ERP and Order Mgmt systems
• Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes
• EDUCATION /EXPERIENCE
• Strong knowledge of SAP and MS Office
• Excellent level of English
• Willingness to travel regularly at the start

CB Order Management Specialist Resume Examples & Samples

• Coordinates medium to large and/or moderately complex projects under some supervision
• Request ICOMS House Account (when required)
• Upload all required documents such as Order Package/Sales Package documents, IRR into OMS and submit CIR
• Coordinates installation dates and times with dispatch and customer, schedules customer due date in ICOMS and OMS
• Adheres to procedural and administrative aspects of customer installation
• Ability to escalate and communicate customer needs to internal workgroup
• Contact customer to review order details and accuracy and/or requesting updated documents or signature
• Government contract and PO management and thorough understanding of Government and their process (i.e. state, local, county, federal and education)
• Verify that the term and expiration in OMS aligns with DOB in ICOMS
• Provide Simple / Simple+ and Complex Sales Support to all Sales channels
• The OMS II will handle all Orders, both Simple / Simple+ and Complex as defined by Cox Business
• Device management for new installs, add-ons, returns (de-installs), and replacements
• Order closure including returns, lost devices, etc
• Provide technical customer support during standard work week
• Participate in off-hours/weekend support rotation as needed
• Additional tasks as needed aimed at promoting comprehensive customer support
• Minimum 2+ years of experience in order and device management or equivalent combination of related experience and education
• Minimum of 2 years of experience in administrative area
• No relocation benefit is offered for this position. Candidates residing within a 50 miles radius of ENTER IN LOCATION HERE will only be considered
• An associate’s degree from an accredited institution
• Prior industrial /manufacturing customer service experience
• Knowledge of supply chain, distribution and sales processes
• Must be able to work well independently
• Strong aptitude with Microsoft Excel and Outlook
• Previous experience with SAP strongly preferred
• Familiarity with Lean/Six Sigma practices a plus
• Spanish bi-lingual a plus
• Address Dealer/National Account/Customer contacts, focusing efforts on problem solving and implementation of resolutions. Track results to address key concerns and spur department improvement efforts
• B.S. degree in Business or Marketing acquired through formal education and 2 years of experience, required
• Required Skills and Abilities acquired through prior knowledge, experience and/or on the job training includes

Order Management Specialist Customer Operations Resume Examples & Samples

• Provide top tier customer service to ensure customer satisfaction
• Manage orders in a timely and accurate manner adhering to RAD compliance (Requested Arrival Date)
• Partner with team and other functions to identify ways to improve efficiency of the order to cash (OTC) process
• Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively reduce deductions
• Cultivate and maintain positive relationships with customer and internal stakeholders
• Participate in special projects (Ex: Fixed bracket pricing/TL Utilization)
• Initiate and maintain regular dialogue with stakeholders (Ex: Sales, Manufacturing, Inventory Deployment, Distribution Operations) to resolve and prevent issues and to enhance mutual understanding of process
• Contribute to Customer Operations best practices
• Process customer orders within 48 hours of receipt
• Communicate Service Issues to Internal and External Stakeholders on a timely basis
• Actively deliver assigned metrics and drive out waste for customer portfolio
• Prepare and participate in team and customer meetings
• Navigation and research in SAP, customer's system (where required), 3rd party systems (where required), and Excel
• 2+ years' customer service or related experience, ideally in a CPG company
• Working knowledge of the supply chain and order management process
• Working knowledge of Windows, Excel and Word
• Strong interpersonal skills
• Strong time management, organizational, and prioritization skills
• Drives Revenue maximization activities through data analytics
• Drives simplification or automation of transactional activities within Order Management team
• Process and manage deliveries to trade, service, and internal customers for the RLC-Asia operation in Singapore
• Solves complex, high impact design/development problems
• Designs and implements logistics strategies/processes in the area of order management
• Responsibilities may be at the site level, regional or global
• Responsible to ensure compliance to internal and external requirements and to enhance customer experience while optimizing cost & maintaining quality
• Bachelors or Masters Degree or University Degree or equivalent
• Typically 6+ years experience in a customer service role
• Excellent communication skills. Fluency in English and local language mastery
• Advanced problem-solving and analytical skills
• Developing mentoring and coaching skills
• Diploma/ Degree (in any field)
• Typically at least 1 year experience in relevant field (billing, renewals, contracts, legal, banking and insurance)
• SAP experience preferred but not essential - full training provided

Italian Speaking Order Management Specialist Resume Examples & Samples

• Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle. From Customer onboarding (Customer Master), through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields)
• Have key account alignment with full ownership
• Be the first point of contact for the customers regarding status update of the order
• Ensures that each request related to commercial operations is documented, compliant with established business controls and is processed in a timely manner
• Advanced level Italian and English skills
• Some working experience in customer service
• Accurately manage customer orders within Epicor to fulfil customer needs and expectations of our top-tier brands
• Partner with team members and supporting functions to identify ways to improve efficiency of the order to cash (OTC) process
• Collaborate with cross-functional partners to resolve issues, determine root cause, and identify ways to enable top performance of on-time delivery and case fill rate
• Cultivate and maintain positive relationships with customers and internal stakeholders to support KPI's
• Support import/export operations and customers international needs
• Support warehousing operations by managing changes of customer orders and/or expectations
• Allocate product to customers based on forecast accuracy, needs of business, and needs of customer
• Facilitate product transitions through proactive and concise communication with the impacted stakeholders
• Create and update process documents to ensure standardized processes within Customer Operations
• Curiosity/Desire to create and learn new processes
• Ability to self-manage workload, stay organized, prioritize well, and leverage technology to work with a remote manager
• 2+ years of customer service or related experience, ideally in a CPG company
• Experience working in MS Windows and the MS Office suite
• Desire to proactively identify and resolve problems
• Team player who fosters a results-focused and motivating environment
• Experience working within an ERP (Epicor or SAP are a plus)
• Familiar with EDI transactions that support the order to cash process
• Medical device or healthcare industry experience is a plus
• Advanced level of the language of the supported region and English skills
• Reporting skills
• Demonstrated customer facing skills, with the ability to communicate effectively to business and technical audiences
• Accurate, detailed knowledge of specified technology software and services and experience, with applicable consulting practices, methodologies and tools
• Ability to maintain and expand technical and business knowledge, through study and on-site delivery experience
• Ability to report self-assessment progress toward project goals, articulated in the SOW
• Ability to gather and analyze complex technical requirements and handle technical objections, without assistance
• Ability to lead and mentor others
• Proven skills to demonstrate advanced features, functions and benefits in relation to the customer's environment and requirements
• Demonstrated technical knowledge of the fundamental concepts, technologies, standards and methodologies associated with the solution set
• Ability to perform installation, implementation, customization, operation, recovery, tuning and application programming
• Demonstrated ability to provide knowledge transfer, within the domain of the project assignment. Preferred skills include the following
• Web technologies and services, including Extensible Markup Language (XML), Hypertext Markup Language (HTML), and Hypertext Transfer Protocol (HTTP)
• Application server architectures Java 2 Platform, Enterprise Edition (J2EE)
• Experience with application development and system architecture design, working knowledge of Java and XML
• Experience with Object Oriented (OO) programming languages, such as Java and C++
• Demonstrated knowledge of java programming (Servlets, JSP, EJB, JDBC, Swing)
• At least 8+ years of relevant work experience
• Responsible for contract review to ensure CLARCOR Industrial Air terms and conditions agree with customer order & Sales contract review and all details of the order are clear. When unclear, works with Sales to get correct information for order and enter into system
• Book, proceed, and communicate all order types, ensuring a high quality of commitment and communication between customer, sales, supply chain, manufacturing, & shipping
• Follow up on orders at all levels until order has been shipped and invoiced, ensuring that finance and inventory are impacted in the right way
• Schedule orders to support the day-to-day manufacturing activities and oversee clean up backlogs
• Meet metrics for order accuracy and # of orders booked
• Identify proper shipping method(s) & calculate estimated freight for input onto order
• Review drop ship reports to receive materials into the system
• Run revenue recognition report & receive in system
• Review reports to understand progress of orders booked
• Communicate any special customer shipping, billing, packaging instructions to plant
• Set up new customers in system
• Enter customer pn to clarcor pn
• Responsible for inputting all change orders and communicating to proper channels affected to meet customer need
• Gatekeeper to ensure that all orders are entered accurately
• Bachelor's degree from accredited college/university or high school/GED with a minimum of 4 years of experience in order administration or fulfilment operations support role
• Order administration experience
• Strong Systems experience in Oracle or other ERP software
• Able to prioritize, multi-task, and follow through in a timely manner
• Able to interact with all levels of organization

NA Ecomms Order Management Specialist Resume Examples & Samples

• Facilitate and manage the Order Management End of Life (EOL) and transition process which includes but is not limited to
• Working hand in hand with the OM EOL/Transitions customer support lead to identify, prioritize, communicate and manage all products that are EOL or transitioned
• Help drive consistency, clarity and improvement to customer experience as it relates to transition options that are offered to a customer when their pn is no longer available
• Demonstrate the ability to work on a wide range of tasks and strategic initiatives in support of customer experience initiatives
• Manage the process of tracking and communicating to each impacted customer
• Support the OM team in MX and in Morrisville with projects and business initiatives in support of customer experience

Senior Order Management Specialist Resume Examples & Samples

• Act as first level, Tier 1, order management support to internal and external customers via phone and email
• Monitor inbound EDI, email, and phone queues and respond to basic questions regarding order status, price and availability, tracking information, order confirmation/invoice reprints, etc
• Triage, and escalate more complex scenarios to other Order Management Specialists, Sr. Order Management Specialists, or Management, as well as, Technical Support or other external departments
• Process urgent inbound purchase orders and miscellaneous orders which have failed electronic entry
• Ensure proper and concise documentation of inquiries and issues that come in to Order Management to assist with tracking of trends and turnaround time
• Follow SOPs to ensure order adherence to SOX requirements and procedures set forth in ISO regulations
• High School graduate with 4 years of experience in a customer service or support role or Associate's degree 1 year experience in a customer service or support role or Bachelor's degree
• Superior telephone etiquette and an ability to deal effectively with internal or external customers, peers, and management
• Excellent data entry skills to quickly and accurately review and input data
• Ability to multitask in a fast paced, call center environment is mandatory
• Able to prioritize workload effectively
• Able to build a collaborative work relationship with different groups within the organization
• Associates or Bachelor's degree is a plus
• Experience with SAP and/or SFDC is a big plus
• Customer Service experience within a medical device or manufacturing environment is preferred
• Follow assigned sales procedures as it relates to entering sales orders, sales order processing, RMA processing and sales order follow-up and delivery
• Act as the order owner throughout the lifecycle of an order, from quote to invoicing
• Research to include the ability to locate prior contracts and approval status of items being ordered
• Act as a go-to person for the account executive to solve customer and order issues
• Responsible for tracking the entire order process from quote request, order entry to shipping and invoicing
• Work closely with Account Executives and Sales Management to understand customer order expectations, product configuration, requested delivery dates, pricing etc
• Act as a liaison among sales/customer and the departments that fulfill/manufacture/notify/invoice all of the orders
• Processes signed agreements or purchase orders received from customers according to company policy
• Keeps account executives informed of all changes in status of their sales orders including: date of manufacture, shipment and installation
• Responsible for mainting order tracking spreadsheets that are shared with and used by assigned account executives
• Troubleshoot problems as needed to clear obstacles and keep orders flowing to the customer
• Process return material authorization (RMA) documents for the return of EGMs to the factory
• One to three years related experience
• Oracle and Agile experience preferred
• Working knowledge/experience with Microsoft Office
• Ability to proactively manage multiple orders with multiple account executives
• Ability to research and troubleshoot problems
• Ability to prioritize and meet deadlines
• Ability to use effectively many different independent systems in order to enter, track, research and follow up on orders and order requests
• Ability to work effectively without close supervision; must be able to prioritize one’s own work (under multi-task conditions); and perform well under pressure
• Basic math skills to include understanding discount percentages
• Intermediate typing proficiency
• Complete all required assignments in a timely manner with high standards of quality
• Ability to configure gaming devices to suit customer needs
• Ability to work with many different departments with follow through to ensure proper completion
• Excellent written and verbal communications skills
• Knowledge of Gaming Industry and regulations preferred, but not necessary
• Must be flexible and willing to take on additional tasks as job requirements may change
• End-to-end order processing- performing quote and billing activities
• Managing 3rd Party Provider approvals
• Respond to client’s queries and cooperate closely with Account Teams / Product and Project Teams

Gehc-order Management Specialist Resume Examples & Samples

• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met
• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...)
• Order Entry and backlog quality. Implement changes as required for each project
• Optimize Sales transfers. Fulfillment grounded on SCOT optimization
• Own and update timely key dates using local operating mechanisms and reports
• Set up contract review with Finance/OTR Regional Manager
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment
• Need to be able to prioritize
• Basic accounting skills
• Previous GE Healthcare experience a plus
• Current or previous experience in a project management, customer relations or order management role
• Proven ability to build relationships with remote colleagues
• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers
• Ability to work extended hours & weekends during peak times of the year
• Understand and fulfill all regulations of the internal policies of the company
• University or Colleague degree or equivalent
• Strong working experience in customer service
• Logical thinking, analytical mindset
• Experience in order management

German Speaking Order Management Specialist Resume Examples & Samples

• Proficiency in German and English language
• Effective and professional verbal and written communication – both with internal and external customers
• Solid critical thinking, ability to act as a gatekeeper
• Ability to work with remote teams
• Customer service attitude
• Develop relationships with allocated factories to ensure inventory levels and production schedules meet dealer and company requirements. This includes analysis of stock levels for Complete Goods and Attachments, Factory Shortages / Overages
• Research, analyse and respond to complex enquiries from staff, dealers and factories
• Communicate effectively with dealers and company personnel regarding availability, location, specification and status of equipment
• Provide adequate notice to all departments of new product introductions and changes (Production and Availability)
• Provide feedback to dealers and company personnel regarding availability, location, specification and status of equipment
• Ensure all manual Dealer Orders and Company Stock orders are entered into Corporate Systems
• Monitor and action various reports (including but not limited to: Production Schedules, Availability Documents, Unsourced Order report, Unbilled Shipments, AOPS Validation, etc)
• Enter emailed or faxed sales orders from end user customers
• Retrieve orders from partner portal and process
• Verify pricing against customer contract or approved discount matrix
• Verify availability of product
• Coordinate with Purchasing to determine lead times when supply is not available
• Exercise discretion to prioritize product allocations when supply is not available
• Distribute preliminary pick plan to Shipping
• Provide inside sales support, including interface with Credit, Purchasing, Logistics, and Sales
• Answer customer inquiries regarding order status, product availability, pricing, and lead times
• Troubleshoot customer issues, responding in timely manner
• Enter new customers into ERP, ensuring all reporting fields are complete and accurate (such as industry)
• Maintain customer files with contracts, purchase orders, and other information
• Ensure compliance with company booking policy, including requirements that impact revenue recognition
• High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
• Strong time management skills to effectively prioritize daily tasks
• Demonstrated initiative to resolve complex customer issues efficiently
• Ability to work proactively and exercise judgment
• Strong interpersonal and customer service skills
• Ability to work with others in a professional, responsive and courteous manner
• Ability to work productively in a cross-functional team environment
• Strong system skills, including Microsoft Office
• BS/BA degree in business
• 5+ years of experience with account management and customer service in high tech environment
• Receive and generate all sales orders
• Confirm all order shipment arrangements
• Build and maintain relationships with Blue Buffalo Customers and Vendors
• Coordinate and communicate exceptions in the sales order process
• Verify billing with shipment and receipt sites within the Blue Buffalo Network
• Monitor un-received invoices to ensure timely application of costs within the Blue systems
• 2 years of experience in order management or accounts payable
• Proficiency using Microsoft office applications including but not limited to MS Outlook, Word and Excel and SAP
• Strong verbal and written communication and ability to communicate at all levels
• Proactive, self-motivator, team player, works well with others
• Must be able to work in an environment with free-roaming companion pets
• Experience utilizing ERP, WMS, EDI and Excel systems preferred
• Understanding of freight policies and procedures in regard to cost assessment and payables processing
• Pet Parent Preferred
• Support sourcing and replenishment activities for order fulfilment of Purchase to Stock materials
• Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management
• Manage credit and returns
• Manage customer formalities
• Perform logistics distribution duties in compliance with current GDP as per annual GDP Training and local procedures’ (Core Imaging Only)
• Bachelor degree (or high School Diploma export operations experience, or order management of freight forwarder operations experience) or equivalent experience
• Bachelor’s degree in a logistics related field or equivalent experience
• Operational logistics, import/export and/or customs expertise
• Experience working in a compliant supply chain
• Oracle order management experience
• Process and track export orders originating in Canadian and US RDCs, from receipt of order through delivery to foreign consignee. Maximize efficiencies within the E2E supply chain
• Manage and optimize the logistics process for all export shipments under all modes of transportation, coordinating with customers and stakeholders across multiple international regions and time zones. Quote freight costs for air shipments, select and arrange bookings with freight forwarders, etc
• Understand customer and partner with local cultures and customs to ensure a good working relationship and prevent business interruptions
• Proactively stay current with export rules and regulations. Educate internal and external stakeholders (Sales force, customers, freight forwarding agents, distribution centers, etc) accordingly and introduce changes in processes. This includes pricing complexities, ordering and container requirements, lead time, diversion compliance, etc
• Manage and improve documentation process, ensuring proper handling of documentation, compliance, banking stipulations, risk coverage, etc. Consider customer specific requirements (Letters of Credit, Certificates of Analysis, Certificates of Origin, Registration Data Base,) local requirements (Free trade agreements, document legalization) and international requirements (Multimodal Dangerous Goods Declaration.)
• Work closely with product planners and DC Ops to ensure that product is available and aligned with booking and shipment logistics
• Maintain hazardous training and certification. Export shipments containing hazardous materials require special attention and additional documentation
• Partner with International Supply Chain, Sales, Clorox Subsidiaries, GTC, etc. on market/product launches
• Communicate regularly with sales, customer, and other stakeholders on customer issues and opportunities. Recommend improvement opportunities to current exporting processes and procedures
• Process damaged goods and short/overage shipment claims from receipt to settlement. Isolate root causes and decide corrective actions
• Lead the sample request process
• Coordinate cross-functionally to field extraordinary requests such as credit, payment, technical, training and export compliance issues and to handle extraordinary situations such as port closures or international political or natural disaster issues
• Process Billing-only orders of product manufactured and shipped outside of Canada borders
• Validates and processes Software orders to meet cycle time and delivery expectations
• Process Intercompany Credit Memos (ACT and Affiliates)
• Interface with Affiliates when necessary for problem solving order issues
• Support the software help desk inbox as required
• Reviews customer operations and uses data and observation to determine methods to optimize processes
• Reviewing warranty orders, production, dispatch lists, and shipment schedules consulting with department leads to determine progress of work, schedule appropriate follow up, and enhance completion dates to efficiently execute resolution of warranty claims
• Understand and coordinate open actions for customer-raised issues to provide support to the Warranty team
• Influence without authority in a cross-functional work environment on behalf of warranty needs
• Communicate clearly and effectively outstanding issues and status of warranty orders
• Enter and manage customer returns and requests for warranty sales order lines
• Fulfil warranty parts demand by picking and shipping hardware as needed
• Identify and Resolve issues that are impacting procurement or delivery of parts
• Be responsible for resolution of order issues related to warranty entries
• Ensure accuracy of documentation including shipping, invoicing and customs paperwork
• Follow all procedures according to Warranty policy with integrity and compliance
• Alert managers quickly to significant customer issues
• Communicate Service Issues to Internal and External Stakeholdes on a timely basis -- 50%
• Actively deliver assigned metrics and drive out waste for customer portfolio -- 15%
• Prepare and participate in team and customer meetings -- 10%
• Navigation and research in SAP, customers system, 3rd party systems and Excel -- 10%
• 2 + years of customer service or related experience, ideally in a CPG company
• Strong time management, organizational and prioritization skills
• Team player who helps create a results focused and motivating team environment
• SAP system experience a plus
• Responsible for quality and accuracy of order entry for product specialization
• Assist as backup for other product specializations as needed
• Follow Standard Operating Procedures and work collaboratively with other departments to insure Order Management timelines and quality of work meet or exceed Service Level Agreements
• At least 2 years experience in Order Management, Contract Entry or Billing process and procedures
• Detail oriented, well organized, and ability to multi-task in a results oriented business environment
• Team player with strong communication and interpersonal skills
• Excellent analytical, problems solving and troubleshooting skills
• Ability to define problems, collect data, establish facts and draw conclusions
• Experience in report generation, data collection systems and analysis techniques
• Excellent communication skills on a formal, informal, written and verbal basis to all levels and departments
• Posses an outgoing, positive attitude with strong work ethic and able to perform in a fast paced environment
• Fulfills orders, including order entry, administration, shipping and deliver of goods from receipt to delivery
• Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
• Coordinate with plant, demand, and S&OP on material availability and timely shipments
• Manage and communicate third party logistic provider information to customers and plants
• Process and track customer orders with third-party suppliers
• Manage customer consignment order activities and perform monthly inventory reconciliation and ensure accurate monthly billing
• Fulfills requirements for stock in transit customer orders including required documentation
• Monitor imported finished goods for customer orders
• Provide backup support to team members
• Customer-focused
• Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
• Sense of urgency and ability to make critical decisions independently
• Computer skills required including Microsoft Office
• Bachelor degree business field preferred or equivalent work experience
• Minimum of 3 years in sales, order management role or other relevant experience
• Experience in a manufacturing company preferred
• Manages customer inventory levels from sourcing and logistics of finished goods to meet commercial objectives including all SAP coordination
• Work with 3rd party logistics provider on equipment availability and routing
• Manage and communicate with third party logistic provider information to customers and plants
• SAP knowledge and expertise
• Recognize challenges, escalates to appropriate business partners and recommends and participates in solution
• Manage customer orders and bookings with third-party suppliers (Toll manufacturing)
• Ability to problem solve independently
• Advanced computer skills required in Microsoft Office
• Demonstrated knowledge and some working experience in Export and /or Import capacity
• Generate Standard Sales Orders; Warranty Orders; RMA orders
• Reports Tracking maintenance
• Weekly Report Entity wise/LOB
• Internal MIS update
• SO tracking Report
• Italian (Advanced or higher) - Mandatory
• Has a hands-on approach
• Knowledge of ERP – SAP, Siebel (preferred)
• Acts as liaison between sales, business operations and GBO to ensure all orders are booked, billed, invoiced and shipped correctly. Facilitates communications with other field organizations when necessary
• Assists with sales management to ensure forecast and territory management accuracy. Researches and reports discrepancies in sales figures and communicates with sales teams to update information accordingly
• Assists with territory assignment governance activities including; hierarchy changes, new hire support, opportunity reassignment

Temporary Order Management Specialist Resume Examples & Samples

• Address Dealer/National Account/ Customer contacts, focusing efforts on problem solving and implementation of resolutions. Track results to address key concerns and spur department improvement efforts
• Provide quick resolutions to dealer/customer needs with the goal of delighting the customer, indicating a high level of customer confidence
• Maintain up to date contact management data and a call log to track performance and identify any problem areas within our business system that can be addressed through continuous improvement initiatives
• Solve problems for dealers/ customers to increase sales and allow brand/ dealer personnel to focus on sales efforts
• Enhance and improve flexibility to drive additional sales opportunities, whether through reduced lead-times, increased product availability, disposition of excess inventory, etc
• Communicate across the brands to provide professional customer service to all dealers/customers and assist in reducing departmental costs by eliminating rework and dissatisfied customers
• Plant communication and problem resolution with major focus on addressing re-promise issues, implementation of resolutions, and processing of order change requests in Hyster-Yale Order Management System (NOMS)
• Through team efforts, identify other areas leading to customer dissatisfaction, and drive change efforts
• Disseminate information and assist supply chain schedulers with potential resolutions for problems
• Work with schedulers and plant to process order change requests in NOMS to the satisfaction of the plant and dealer network
• Relay necessary feedback to plant personnel to maintain and support manufacturing build schedules
• Review option percentages with master schedulers to advise of market trends and make adjustments as necessary to satisfy customer demand
• Assist dealers and both brand management teams with accomplishing objectives and communicating ideas and information effectively
• Use planning, organizing, time and project management in reaching solutions that will promote customer confidence in our organization
• Communicate programs and opportunities in accordance with brand marketing objectives
• Participate in special projects as assigned, improving efficiencies or processes in other areas of the supply chain as well as Marketing
• Provide input to other areas of Order Management to assist in personal growth and development
• BS degree in Business or Marketing acquired through formal education and 2 years of experience
• Strong problem solving skills acquired through previous work experience and training
• Excellent Customer skills acquired through previous work experience and training (2-4 years)
• Project Management skills acquired through previous work related experience and training in Project Management
• Strong Analytical skills acquired through previous work experience and training
• Strong Order Management experience and understanding acquired through previous work experience and training
• Must function independently and possess organizational skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer )
• Problem solving and analytical skills. Working knowledge of computers preferably with an Order Entry System, Excel, Microsoft Word and Outlook
• Responsible for proper documentation and implementation of all orders received by phone, fax or other sources
• Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork
• Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customers and the patient
• Negotiate product/service requirements while maintaining positive rapport with different types of customers via telephone
• Determine most economical method of transportation for hospital shipments
• The OMS2 will handle all Complex Orders as defined by Cox Business. (e.g. multisite, national carriers, government, large retail, on/off & combination fiber, type II orders)
• Coordinates medium to large and/or moderately complex Type II carrier projects under some supervision
• Enters customer order data and billing information Granite and Order Management System (OSM) in an accurate and timely manner
• Coordinates installation dates and times with dispatch, customer, and/or customer vendor, Carrier and Order Managers
• Schedules and coordinates customer due date in OMS and with Carriers and Order Managers
• Reviews customer inquiries, problems, requests, and suggestions; works with Order Manager(s) to determine appropriate solutions and/or responses
• Ability to escalate and translate customer needs to internal workgroup
• Requires basic knowledge of Windows based applications (Word and Excel)
• Excellent interpersonal and customer service skills, the ability to work independently and as part of a team, ability to meet deadlines with attention to detail skills to work effectively with teams throughout organization
• Defines and ensures efficient processes in the ERP and Order Management systems
• Bachelor’s degree (BS/BA) from an accredited institution
• Excellent Italian and English
• 2-3 years of professional experience in customer services related roles, preferably in Supply Chain, Logistics, Procurement or Order Management field
• Knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM and a good command of Excel would be a strong advantage
• Demonstrated ability to take ownership of an assignment and customer satisfaction
• Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
• Adapting and driving change and process improvements
• Exceptional organizational and computer skills required to manage and organize high volume and diverse transactions
• Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer)
• Bachelor degree (or high School Diploma and export operations experience, or order management of freight forwarder operations experience) or equivalent knowledge and experience
• Bachelor’s degree in a logistics related field or equivalent knowledge and experience
• Proven experience of operational logistics, import/export and/or customs expertise
• Bachelor’s degree or equivalent work experience required
• Minimum of 1 year prior data entry experience required
• Detail oriented relating to data entry, problem solving, and information/process analysis
• PC proficient in Microsoft Outlook, Word, Excel, Access, and PowerPoint
• Type 60+ words per minute
• Have excellent interpersonal, communications, and customer service skills
• Prioritize tasks and manage time to meet deadlines
• Manage multiple tasks and high volume workload
• Receive work direction from multiple people
• Ability to thrive in a demanding, quick turnaround environment
• Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries
• Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems
• Assist in sales increase by proactive preparation and follow up of quotations, assists in clarification of price discrepancies
• Arrange setting up of new part numbers, ready for customer order
• Advise and select available products / part numbers for distributors – help in guiding them to available products
• Proactively communicate in a timely manner with external customers about order status related requests
• Accept and process sales order schedules and also discrete orders, following established business rules
• Validate orders in the system against customer order reports on a weekly basis
• Maintain accurate customer information in ERP systems and customer’s master profile
• One or more additional European languages required
• Minimum 2-3 years of customer service experience
• Customer focused mindset
• Team-oriented problem solving skills and corrective action methodology
• Enables the implementation of systems and business processes with comprehensive consideration of user requirements, system integration, project scope and timelines
• Understands internal business operations in order to develop solutions to drive decision making
• Elicits requirements by using interviews, document analysis, requirement workshops, business process descriptions, business analysis and task and workflow analysis. Formally documents requirements and manages approval process
• Critically evaluates information gathered from multiple sources, identifies gaps, reconciles conflicts, and decomposes high-level information
• Manages project timelines and priorities and drives team and self to meet established deliverables
• Assists in the development of business cases, project charter, roadmaps, and prioritization of initiatives
• Identifies areas for improvement. Develops, analyzes and reviews new and existing business processes, specifying requirements and identifying solutions which scale while insuring compliance is not compromised
• Performs testing (SIT, UAT etc.) for key projects and on-going deliverables including identification and documentation of use cases, test scenarios and test scripts
• Develops training material, process documentation, change management communication and material
• Partners with and coordinates cross-functional review, discussion and communications
• Works with various teams within IT, including development to ensure comprehension and feasibility of requirements
• Operational experience from a functional perspective within Order to Cash
• Ability to apply best practice solutions
• Contributes to the development of innovative ideas
• Works under consultative direction and pursues course of action to achieve desired results. Must be able to work independently with minimal direction
• Solid appreciation for the importance of internal controls, as well as reporting requirements
• Must have strong analytical skills to identify and interpret potential business process issues and problems. Strong problem solving skills
• Exhibit ownership of tasks and see them to closure. Self-starter, able to learn quickly and to multitask in a fast-paced environment
• Ability to make quick, well-informed decisions to avoid project delays
• Results-driven individual who does whatever it takes to succeed and loves a challenge
• Bachelor's degree or equivalent (Business, Accounting, Computer Science or related field preferred)
• A minimum of 5 years’ experience in business analysis or similar type role
• Strong analytical and judgment skills
• Experience with ERP systems (SAP required)
• Must have excellent written and verbal communication
• Experience in business process consulting environment, implementing enterprise systems desirable
• Manage donation application queue
• Processing product donation to qualified organisations
• Manage all EMEA Power of Us requests, including communication with nonprofits on the status of their request
• Respond to phone and email inquiries from sales and external customers regarding Donation and Discount Program. Route email requests to necessary Salesforce.org staff for response
• Create and maintain adhoc reporting as needed
• Monitor overall shipping process flow from order creation to order shipment, identifying and resolving any potential or existing disruptions including delivery creation, backlog, and error correction
• Monitor available stock levels in real time to effectively direct stockers to requisition appropriate materials and quantities while also tracking the out of stock materials and managing the partialing of orders
• Manage urgent stock requests in conjunction with the shipping team to maintain efficient process flow
• Train, mentor, and oversee activities of day/swing shift counterparts including generating applicable training documents, daily task lists, and pass downs
• Modify backordered lines and full orders to ship from an alternate warehouse location as needed
• Manually adjust inventory allocation when necessary to ensure FIFO (First In First Out) is followed and priority orders or shipped
• Run, review, and sort accurate reports to for leadership to review
• Research, gather, and analyze information related to unshipped orders within shipping systems for all of Scentsy’s Distribution Centers (DCs)
• Monitor weather changes that would affect shipments or product, determine impacted regions and direct the utilization of ice packs
• Manage shipping prioritization schedule to meet shipping deadlines, utilizing expedited shipping options if necessary, according to regularly scheduled transit times
• Act as the key representative from the Shipping Department (e.g. answer any questions pertaining to shipping)
• Process all employee orders and employee birthday orders systematically, process any necessary order payments, and coordinate with shipping to pick orders
• Process and coordinate all interdepartmental orders, requests, and shipments systematically, pick product for orders, and accurately charge department as needed
• Oversee expedited/escalated shipments
• Perform all other assigned tasks and requirements as needed
• 3+ years of experience in a shipping environment
• Adjust quickly to a changing work environment
• Adhere to all established procedures, policies and safety rules as outlined by the Company
• Expected 40 hours per week; some overtime may be required
• Strong understanding of shipping processes
• Familiarity with UPS (United Parcel Service) transit times
• Problem solver with ability to work in real-time for corrective action
• Excellent systems aptitude and shipping software background
• Ability to professionally handle stressful and moderately complex problems
• Ability to efficiently perform multiple tasks
• Ability to quickly and accurately enter data into computer
• Ability to run reports, read reports and sort reports in accurate and readable fashions
• Must have working knowledge of computers and all applicable software including Microsoft Office Suite, specifically Excel, SAP knowledge a plus
• Ability to stay awake, alert, and focused during late night hours (as applicable)
• Work is generally sedentary in nature, but may require standing and walking up to 10% of the time
• Ability to occasionally bend, squat, stand, walk, climb, kneel, push and pull, reach above shoulder level, have both arms and legs accessible, and perform repetitive manual dexterity
• Ability to frequently sit, read and comprehend, write, perform basic and complex calculations, communicate orally and occasionally reason and analyze
• Ability to lift a maximum of 50 lbs
• Occasionally work around moving machinery
• Order Change – have a strong understanding of the order flow process to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to variations to those rules with appropriate authority
• Order Inquiry – respond to inquiries regarding order status. Ability to understand order flow processes so that identification problem areas can be highlighted as well as assist in resolution
• Problem Solve – be able to understand and assist with any issues regarding orders. Know who to contact for assistance or approval for variations to standards. Assist in timely, thorough follow up to ensure resolution
• Partner Management – Manage weekly calls and identify top needs of partners to assist them in effective performance. Train on general program and system processes
• Communication/Customer Service – Provide professional and accurate responses to all inquiries and request for help, whether in writing or over the phone, on the same day request is received

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