appendices and milestone business plan

What to Include in Your Business Plan Appendix

In the meticulous process of drafting a business plan, the appendix often plays an underestimated yet pivotal role. What are appendices? This segment, known as the “appendix in business plan”, serves as a reservoir for critical supporting documents and data. Far from being a mere afterthought, it is an integral component that complements the main content, offering in-depth details that investors and stakeholders might seek.

Understanding what is an appendix in a business plan is key to leveraging its full potential. It’s a section where you house vital information which, while not central to the plan’s narrative, is essential for substantiating your strategies and projections. 

Moreover, the purpose of including supporting documents in a business plan is to represent the robustness of your research, the depth of your planning, and your readiness for the challenges of the entrepreneurial journey. 

Therefore, in this guide, we will delve deep into the art and science of curating a well-structured and comprehensive business plan appendix. We’ll explore what goes into an appendix, how to organize an appendix effectively, and why a meticulously crafted appendix can be a game-changer for your business venture.

What Goes in An Appendix?

Aside from thinking of how to make an appendix , businesses also often wonder what to include in an appendix when developing a business plan. To answer this common query, this section is where you provide the supplementary material that validates your business plan. Let’s dissect the essential contents that form the backbone of a robust business plan appendix section. The appendix of a business plan might include:

• Detailed Financial Projections: As a cornerstone of appendices in business plan, this includes comprehensive revenue forecasts , cash flow statements , and break-even analysis. These documents elevate your financial strategy from theory to actionable insights.
• Market Research Data: Your business plan appendix example isn’t complete without the data that underscores your market understanding . Include demographic studies, industry analysis, and competitive landscape assessments.
• Resumes of Key Personnel: Illustrate the strength of your team by including detailed resumes. This section answers what goes in the appendix from a human resource perspective, showcasing the expertise and experience driving your business.
• Product or Service Descriptions: Here, an appendix document example involves detailed information about your products or services. This can include brochures, technical specifications, and product development plans.
• Legal Documents: Integral to what should be included in an appendix, this encompasses licenses, permits, patents, trademarks, and any other legal paperwork that is pertinent to your business operations.
• Supporting Letters: The appendix of a business plan includes any endorsements from key stakeholders, such as letters of intent from potential customers or testimonials from partners, adding credibility to your plan.
• Additional Operational Information: This might cover the appendix business plan example components like your organizational chart, facilities descriptions, and equipment listings, depending on the nature of your business.
• Marketing Materials and Strategies: These documents outline your marketing plan appendix. Marketing documentation typically includes advertising samples, press releases, and digital marketing strategies , all vital in illustrating how you intend to capture and grow your market share.

The Don’ts of a Business Plan Appendix

When crafting a business plan appendix, understanding the elements that should not be included is as crucial as knowing what to put in an appendix. The appendix should not be a dumping ground for all information. Avoid overloading it with irrelevant or redundant documents that do not directly support your business strategy .

For instance, what information should not be included in a business plan typically extends to outdated financial statements, overly technical jargon without clear explanations, and any personal or confidential information not pertinent to the business goals.

Additionally, avoid including excessively lengthy documents; the appendix in documents should complement your plan, not overshadow it. Remember, every page in your appendix should have a purpose and add value to your business plan, helping the reader understand and evaluate your business proposition effectively, without unnecessary clutter or distractions.

Understanding why a comprehensive and well-structured appendix is pivotal to business plans is key to elevating your strategy. Why do reports frequently include appendices? The appendix of a report is not just an add-on but a strategic tool that enhances the credibility and depth of your business plan. Business appendix writing should provide essential, supporting details in an organized and accessible way, complementing your vision and illustrating the thoroughness and feasibility of your proposal.

Keep in mind, the appendix is a valuable but optional section of your business plan. There’s no need to stress excessively about its contents. As you develop your plan, simply earmark any pertinent documents or data for inclusion in your appendix.

Struggling with the complexities of crafting your business plan? Get a head start with our no-cost, comprehensive business plan template . It comes complete with a predefined structure that simplifies organizing and presenting your supporting documents effectively.

Not entirely sure what to include in your business plan appendix? In a landscape where precision and foresight are invaluable, let BSBCON help you turn your business plan into a compelling and comprehensive guide to your business’s future.

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What is an Appendix in a Business Plan?

Appendix is an optional section placed at the end of a document, such as a business plan, which contains additional evidence to support any projections, claims, analysis, decisions, assumptions, trends and other statements made in that document, to avoid clutter in the main body of text.

What is Included in an Appendix of a Business Plan?

Appendix commonly includes charts, photos, resumes, licenses, patents, legal documents and other additional materials that support analysis and claims made in the main body of a business plan document around market, sales, products, operations, team, financials and other key business aspects.

The appendix is the perfect place to showcase a wide range of information, including:

• Supporting documentation: References and supporting evidence to substantiate any major projections, claims, statements, decisions, assumptions, analysis, trends and comparisons mentioned throughout the main body of a business plan.
• Requested documentation: Information, documents or other materials that were specially requested by the business plan readers (e.g., lenders or investors) but are too large to place in the main body of text.
• Additional information: Any other materials or exhibits that will give readers a more complete picture of the business.
• Visual aids: Photos, images, illustrations, graphs, charts, flow-charts, organizational charts, resumes.

After reviewing the appendices, the reader should feel satisfied that the statements made throughout the main body of a business plan are backed up by sufficient evidence and that they got even fuller picture of the business.

How Should You Write a Business Plan Appendix? (Insider Tip)

The fastest way to pull the Appendix chapter together is to keep a list of any supporting documents that come to mind while you are in the process of writing the business plan text.

For example, while writing about the location of your business, you may realize the need for a location map of the premises and the closest competitors, demographic analysis, as well as lease agreement documentation.

Recording these items as you think of them will enable you to compile a comprehensive list of appendix materials by the time you finish writing.

Remember to keep copies of the original documents.

Template: 55 Business Plan Appendix Content Samples

For your inspiration, below is a pretty exhaustive list of supporting documentation that typically gets included in the business plan appendix. But please do not feel like you have to include everything from the list. In fact, you definitely shouldn’t!

The purpose of the appendix is to paint a fuller picture of your business by providing helpful supporting information, not to inundate yourself or the readers of your business plan. So, take care to only include what is relevant and necessary .

Company Description

1. Business formation legal documents (e.g., business licenses, articles of incorporation, formation documents, partnership agreements, shareholder agreements)

2. Contracts and legal agreements (e.g., service contracts and maintenance agreements, franchise agreement)

3. Intellectual property (e.g., copyrights, trademark registrations, licenses, patent filings)

4. Other key legal documents pertaining to your business (e.g. permits, NDAs, property and vehicle titles)

5. Proof of commitment from strategic partners (e.g., letters of agreement or support)

6. Dates of key developments in your company’s history

7. Description of insurance coverage (e.g. insurance policies or bids)

Target Market

8. Highlights of relevant industry and market research data, statistics, information, studies and reports collected

9. Results of customer surveys, focus groups and other customer research conducted

10. Customer testimonials

11. Names of any key material customers (if applicable)

Competition

12. List of major competitors

13. Research information collected on your competitors

14. Competitive analysis

Marketing and Sales

15. Branding collateral (e.g., brand identity kit designs, signage, packaging designs)

16. Marketing collateral (e.g., brochures, flyers, advertisements, press releases, other promotional materials)

17. Social media follower numbers

18. Statistics on positive reviews collected on review sites

19. Public relations (e.g., media coverage, publicity initiatives)

20. Promotional plan (e.g., overview, list and calendar of activities)

21. List of locations and facilities (e.g., offices, sales branches, factories)

22. Visual representation of locations and facilities (e.g., photos, blueprints, layout diagrams, floor plans)

23. Location plan and documentation related to selecting your location (e.g., traffic counts, population radius, demographic information)

24. Maps of target market, highlighting competitors in the area

25. Zoning approvals and certificates

26. Detailed sales forecasts

27. Proof of commitment from strategically significant customers (e.g., purchase orders, sales agreements and contracts, letters of intent)

28. Any additional information about the sales team, strategic plan or process

Products and Services

29. Product or service supporting documentation – descriptions, brochures, data sheets, technical specifications, photos, illustrations, sketches or drawings

30. Third-party evaluations, analyses or certifications of the product or service

31. Flow charts and diagrams showing the production process or operational procedures from start to finish

32. Key policies and procedures

33. Technical information (e.g., production equipment details)

34. Dependency on third-party entities (e.g., materials, manufacturing, distribution) – list, description, statistics, contractual terms, rate sheets (e.g., sub-contractors, shippers)

35. Risk analysis for all major parts of the business plan

Management and Team

36. Organizational chart

37. Job descriptions and specifications

38. Resumes of owners, key managers or principals

39. Letters of reference and commendations for key personnel

40. Details regarding human resources procedures and practices (e.g., recruitment, compensation, incentives, training)

41. Staffing plans

42. Key external consultants and advisors (e.g., lawyer, accountant, marketing expert; Board of Advisors)

43. Board of Directors members

44. Plans for business development and expansion

45. Plan for future product releases

46. Plan for research and development (R&D) activities

47. Strategic milestones

48. Prior period financial statements and auditor’s report

49. Financial statements for any associated companies

50. Personal and business income tax returns filed in previous years

51. Financial services institutions’ details (name, location, type of accounts)

52. Supporting information for the financial model projections, for example:

• Financial model assumptions
• Current and past budget (e.g., sales, marketing, staff, professional services)
• Price list and pricing model (e.g., profit margins)
• Staff and payroll details
• Inventory (e.g., type, age, volume, value)
• Owned fixed assets and projected capital expenditure (e.g., land, buildings, equipment, leasehold improvements)
• Lease agreements (e.g., leases for business premises, equipment, vehicles)
• Recent asset valuations and appraisals
• Aged debtor receivable account and creditor payable account summary
• Global financial considerations (exchange rates, interest rates, taxes, tariffs, terms, charges, hedging)

53. Debt financing – documentation regarding any loans, mortgages, or other debt related financial obligations

54. Equity financing – capital structure documentation (e.g., capitalization table, 409A, investor term sheets, stock and capital related contracts and agreements)

55. Personal finance – information regarding owners’ capital and collateral (e.g., Personal Worth Statement or Personal Financial Statement, loan guarantees, proof of ownership)

Related Questions

How do you finish a business plan.

Business plan is finished by summarizing the highlights of the plan in an Executive Summary section located at the beginning of the document. The business plan document itself is finished by an Appendix section that contains supporting documentation and references for the main body of the document.

What is bibliography?

A bibliography is a list of external sources used in the process of researching a document, such as a business plan, included at the end of that document, before or after an Appendix. For each source, reference the name of the author, publication and title, the publishing date and a hyperlink.

What are supporting documents included in a business plan appendix?

Supporting documents in a business plan appendix include graphs, charts, images, photos, resumes, analyses, legal documents and other materials that substantiate statements made in a business plan, provide fuller picture of the business, or were specifically requested by the intended reader.

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What Are Appendices in a Business Plan? A Complete Guide

A comprehensive business plan is significant for all investors or business dreamers in the competitive business world. It serves as a roadmap to business success and gives entrepreneurs the right direction to follow at every critical stage of their venture. Similarly, one of the sections in a business plan has its place due to adding an essence to your plan. It is called “Appendices”. Do stick around to learn what are appendices in a business plan.

What are appendices in a business plan?

Appendices in a business plan are additional documents or materials that provide supplementary information to support the main content of the plan and appear as the final section. It validates that you have a robust business plan with detailed data, supporting documentation, charts, graphs, legal documents, resumes of key team members, and any other relevant information that is supposed to be presented outside the main body. It intends to enhance credibility through visuals, legal documents, and other supporting documentation, which is necessary for investors, stakeholders, or lenders to fully understand the business and its viability.

Importance of Appendices

As we know, an executive summary provides a snapshot of your overall plan, whereas including a well-rounded section, such as a business plan appendix, serves as the cherry on top, exuding a sense of professionalism and preparedness that should not be ignored and must be kept digestible.

Ensure you have added anything in the appendix that is relevant to the rest of your business plan. It should be separate from the materials you’ve already covered elsewhere.

You are referencing the portion of your strategy that the data in your appendix supports can be helpful. If your business strategy is digital, include connections to other sections or use footnotes. If you need to learn how to do this, you can get assistance from a Professional business plan writer .

Your appendix is an optional supporting section of your business plan and does not necessarily need to be included.

However, this section may become an opportunity for you to score extra points and solidify the quality of your business plan design.

For instance, Immigration business plan writer in our company are highly experienced and promise to deliver a business plan that guarantees meeting all the requirements of USCIS. For Business plan writing cost , you can visit our website now.

Let’s further discuss each component one by one.

The common material that you can include in the appendices section of a business plan are described below.

Financial Statements : Like presenting financial projections, including income statements, balance sheets, and cash flow descriptions. Market Research : In-depth market research data, surveys, and reports provide insights into the industry, target market, and competition. Supporting Documentation : Any legal documents such as contracts, patents, licenses, permits, or other necessary paperwork relevant to the business. Resumes : Detailed resumes or profiles of prominent team members, including founders, executives, and advisors. Charts and Graphs : Visual data demonstration, such as market trends, sales projections, or organizational structure. Product or Service Information : Describe specifications in detail, designs, or technical information about the business’s products or services.

Examples of some information to add within appendices in a business plan

Here is some information you might include in your business plan appendix. Although it depends on your business plan’s niche requirements, a wide variety of items can prove beneficial for supporting your business plan. Such as

• Charts, graphs, or tables
• Financial statements and projections
• Sales and marketing materials
• Executive team resumes
• Business and/or personal tax returns
• Agreements or contracts with clients or suppliers
• License, permits, patents, and trademark documentation
• Product packaging samples
• Building permit and equipment lease documentation
• Contact numbers for attorneys, accountants, and advisors

You can include any of them in your appendix, depending on your business needs and to whom you demonstrate your business plan.

To craft a Strategic Business Plan and E2 visa business plan , what you should gather and include based on your industry—contact our team to help you through its process.

Although, our team of experts also offer Investor Business Plan services that will increase your chances of getting funded.

How to Create Effective Appendices

By meticulously organizing additional information and presenting it in the appendices, here are a few tips that will help you fit the information more appropriately in its position and assist you in catching potential investors, investors and stakeholders ‘ attention. Avoid Procrastination- Try to gather important material at hand as early as possible. You shouldn’t wait until your plan is complete, and then you start gathering your resources, as it will be time-consuming and slow down your process.

Be Mindful to cover all details – Ensure that you add relevance and coherence to the main body of the business plan; otherwise, you may go unnoticed.

Add references to locate relevant information within the section- Many organizations must pay attention to your business plan to ensure that you’re legitimate; therefore, include connections to other sections or use footnotes to avoid overloading with unnecessary details.

Keep your appendix simple and attractive – making every section count by organizing it in the same order is essential. It will serve as a guide to help locate information quickly, while the primary focus should be to ensure the plan is attractive.

Follow consistency in formatting and presentation – Another thing is to maintain the flow with a complicated mess; your readers will undoubtedly make negative assumptions if they find exaggeration and the table of contents split.

Above all is about appendices and how creating appendices can complement and supplement your main content. You should keep a balance between detail and brevity in the appendices. These additional resources you are attaching to your business plan profile should be authentic, up-to-date, well-organized, clearly labeled, and referenced appropriately within the main body of the business plan.

The appendix doesn’t just complement your strategy, it elevates its credibility and persuasiveness, reassuring your supporters that you mean business and are ready to conquer the market with confidence and authenticity.

Moreover, contact us if you’re seeking a franchise business plan writing service that can provide a comprehensive business plan that aligns with your business needs.

Q1: What type of information should be included in the appendices?

A1: Following are the type of information that should be included in your business plan appendix:

• Charts, graphs, or tables that support sections of your business plan
• Business and personal tax returns
• Agreements or contracts with clients or vendors
• License, permits, and patents

Q2: Are appendices necessary for every business plan?

A2: Not really, appendices are optional, so if you want to complement your plan, go ahead.

Q3: How should the appendices be organized within the business plan?

A3: Here is the format that generally is followed in the appendices section.

• Table of Contents
• Confidentiality Statement
• Short & Simple

Q4: Are there any best practices for formatting appendices?

A4: Appendices should be formatted in traditional paragraph style and may feature text, figures, tables, equations, or footnotes.

Q5: How many appendices should a typical business plan include?

A5: These appendices typically include financial projections, resumes of key team members, market research data, legal documents, and other relevant materials.

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How to Write a Business Plan: Step-by-Step Guide + Examples

Noah Parsons

24 min. read

Updated May 7, 2024

Writing a business plan doesn’t have to be complicated. 

In this step-by-step guide, you’ll learn how to write a business plan that’s detailed enough to impress bankers and potential investors, while giving you the tools to start, run, and grow a successful business.

• The basics of business planning

If you’re reading this guide, then you already know why you need a business plan . 

You understand that planning helps you: 

• Raise money
• Grow strategically
• Keep your business on the right track 

As you start to write your plan, it’s useful to zoom out and remember what a business plan is .

At its core, a business plan is an overview of the products and services you sell, and the customers that you sell to. It explains your business strategy: how you’re going to build and grow your business, what your marketing strategy is, and who your competitors are.

Most business plans also include financial forecasts for the future. These set sales goals, budget for expenses, and predict profits and cash flow. 

A good business plan is much more than just a document that you write once and forget about. It’s also a guide that helps you outline and achieve your goals. 

After completing your plan, you can use it as a management tool to track your progress toward your goals. Updating and adjusting your forecasts and budgets as you go is one of the most important steps you can take to run a healthier, smarter business. 

We’ll dive into how to use your plan later in this article.

There are many different types of plans , but we’ll go over the most common type here, which includes everything you need for an investor-ready plan. However, if you’re just starting out and are looking for something simpler—I recommend starting with a one-page business plan . It’s faster and easier to create. 

It’s also the perfect place to start if you’re just figuring out your idea, or need a simple strategic plan to use inside your business.

Dig deeper : How to write a one-page business plan

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• What to include in your business plan

Executive summary

The executive summary is an overview of your business and your plans. It comes first in your plan and is ideally just one to two pages. Most people write it last because it’s a summary of the complete business plan.

Ideally, the executive summary can act as a stand-alone document that covers the highlights of your detailed plan. 

In fact, it’s common for investors to ask only for the executive summary when evaluating your business. If they like what they see in the executive summary, they’ll often follow up with a request for a complete plan, a pitch presentation , or more in-depth financial forecasts .

Your executive summary should include:

• A summary of the problem you are solving
• A description of your product or service
• An overview of your target market
• A brief description of your team
• A summary of your financials
• Your funding requirements (if you are raising money)

Dig Deeper: How to write an effective executive summary

Products and services description

This is where you describe exactly what you’re selling, and how it solves a problem for your target market. The best way to organize this part of your plan is to start by describing the problem that exists for your customers. After that, you can describe how you plan to solve that problem with your product or service. 

This is usually called a problem and solution statement .

To truly showcase the value of your products and services, you need to craft a compelling narrative around your offerings. How will your product or service transform your customers’ lives or jobs? A strong narrative will draw in your readers.

This is also the part of the business plan to discuss any competitive advantages you may have, like specific intellectual property or patents that protect your product. If you have any initial sales, contracts, or other evidence that your product or service is likely to sell, include that information as well. It will show that your idea has traction , which can help convince readers that your plan has a high chance of success.

Market analysis

Your target market is a description of the type of people that you plan to sell to. You might even have multiple target markets, depending on your business. 

A market analysis is the part of your plan where you bring together all of the information you know about your target market. Basically, it’s a thorough description of who your customers are and why they need what you’re selling. You’ll also include information about the growth of your market and your industry .

Try to be as specific as possible when you describe your market. 

Include information such as age, income level, and location—these are what’s called “demographics.” If you can, also describe your market’s interests and habits as they relate to your business—these are “psychographics.” 

Related: Target market examples

Essentially, you want to include any knowledge you have about your customers that is relevant to how your product or service is right for them. With a solid target market, it will be easier to create a sales and marketing plan that will reach your customers. That’s because you know who they are, what they like to do, and the best ways to reach them.

Next, provide any additional information you have about your market. 

What is the size of your market ? Is the market growing or shrinking? Ideally, you’ll want to demonstrate that your market is growing over time, and also explain how your business is positioned to take advantage of any expected changes in your industry.

Dig Deeper: Learn how to write a market analysis

Competitive analysis

Part of defining your business opportunity is determining what your competitive advantage is. To do this effectively, you need to know as much about your competitors as your target customers. 

Every business has some form of competition. If you don’t think you have competitors, then explore what alternatives there are in the market for your product or service. 

For example: In the early years of cars, their main competition was horses. For social media, the early competition was reading books, watching TV, and talking on the phone.

A good competitive analysis fully lays out the competitive landscape and then explains how your business is different. Maybe your products are better made, or cheaper, or your customer service is superior. Maybe your competitive advantage is your location – a wide variety of factors can ultimately give you an advantage.

Dig Deeper: How to write a competitive analysis for your business plan

Marketing and sales plan

The marketing and sales plan covers how you will position your product or service in the market, the marketing channels and messaging you will use, and your sales tactics. 

The best place to start with a marketing plan is with a positioning statement . 

This explains how your business fits into the overall market, and how you will explain the advantages of your product or service to customers. You’ll use the information from your competitive analysis to help you with your positioning. 

For example: You might position your company as the premium, most expensive but the highest quality option in the market. Or your positioning might focus on being locally owned and that shoppers support the local economy by buying your products.

Once you understand your positioning, you’ll bring this together with the information about your target market to create your marketing strategy . 

This is how you plan to communicate your message to potential customers. Depending on who your customers are and how they purchase products like yours, you might use many different strategies, from social media advertising to creating a podcast. Your marketing plan is all about how your customers discover who you are and why they should consider your products and services. 

While your marketing plan is about reaching your customers—your sales plan will describe the actual sales process once a customer has decided that they’re interested in what you have to offer. 

If your business requires salespeople and a long sales process, describe that in this section. If your customers can “self-serve” and just make purchases quickly on your website, describe that process. 

A good sales plan picks up where your marketing plan leaves off. The marketing plan brings customers in the door and the sales plan is how you close the deal.

Together, these specific plans paint a picture of how you will connect with your target audience, and how you will turn them into paying customers.

Dig deeper: What to include in your sales and marketing plan

Business operations

The operations section describes the necessary requirements for your business to run smoothly. It’s where you talk about how your business works and what day-to-day operations look like. 

Depending on how your business is structured, your operations plan may include elements of the business like:

• Supply chain management
• Manufacturing processes
• Equipment and technology
• Distribution

Some businesses distribute their products and reach their customers through large retailers like Amazon.com, Walmart, Target, and grocery store chains. 

These businesses should review how this part of their business works. The plan should discuss the logistics and costs of getting products onto store shelves and any potential hurdles the business may have to overcome.

If your business is much simpler than this, that’s OK. This section of your business plan can be either extremely short or more detailed, depending on the type of business you are building.

For businesses selling services, such as physical therapy or online software, you can use this section to describe the technology you’ll leverage, what goes into your service, and who you will partner with to deliver your services.

Dig Deeper: Learn how to write the operations chapter of your plan

Key milestones and metrics

Although it’s not required to complete your business plan, mapping out key business milestones and the metrics can be incredibly useful for measuring your success.

Good milestones clearly lay out the parameters of the task and set expectations for their execution. You’ll want to include:

• A description of each task
• The proposed due date
• Who is responsible for each task

If you have a budget, you can include projected costs to hit each milestone. You don’t need extensive project planning in this section—just list key milestones you want to hit and when you plan to hit them. This is your overall business roadmap. 

Possible milestones might be:

• Website launch date
• Store or office opening date
• First significant sales
• Break even date
• Business licenses and approvals

You should also discuss the key numbers you will track to determine your success. Some common metrics worth tracking include:

• Conversion rates
• Customer acquisition costs
• Profit per customer
• Repeat purchases

It’s perfectly fine to start with just a few metrics and grow the number you are tracking over time. You also may find that some metrics simply aren’t relevant to your business and can narrow down what you’re tracking.

Dig Deeper: How to use milestones in your business plan

Organization and management team

Investors don’t just look for great ideas—they want to find great teams. Use this chapter to describe your current team and who you need to hire . You should also provide a quick overview of your location and history if you’re already up and running.

Briefly highlight the relevant experiences of each key team member in the company. It’s important to make the case for why yours is the right team to turn an idea into a reality. 

Do they have the right industry experience and background? Have members of the team had entrepreneurial successes before? 

If you still need to hire key team members, that’s OK. Just note those gaps in this section.

Your company overview should also include a summary of your company’s current business structure . The most common business structures include:

• Sole proprietor
• Partnership

Be sure to provide an overview of how the business is owned as well. Does each business partner own an equal portion of the business? How is ownership divided? 

Potential lenders and investors will want to know the structure of the business before they will consider a loan or investment.

Dig Deeper: How to write about your company structure and team

Financial plan

Last, but certainly not least, is your financial plan chapter. 

Entrepreneurs often find this section the most daunting. But, business financials for most startups are less complicated than you think, and a business degree is certainly not required to build a solid financial forecast. 

A typical financial forecast in a business plan includes the following:

• Sales forecast : An estimate of the sales expected over a given period. You’ll break down your forecast into the key revenue streams that you expect to have.
• Expense budget : Your planned spending such as personnel costs , marketing expenses, and taxes.
• Profit & Loss : Brings together your sales and expenses and helps you calculate planned profits.
• Cash Flow : Shows how cash moves into and out of your business. It can predict how much cash you’ll have on hand at any given point in the future.
• Balance Sheet : A list of the assets, liabilities, and equity in your company. In short, it provides an overview of the financial health of your business. 

A strong business plan will include a description of assumptions about the future, and potential risks that could impact the financial plan. Including those will be especially important if you’re writing a business plan to pursue a loan or other investment.

Dig Deeper: How to create financial forecasts and budgets

This is the place for additional data, charts, or other information that supports your plan.

Including an appendix can significantly enhance the credibility of your plan by showing readers that you’ve thoroughly considered the details of your business idea, and are backing your ideas up with solid data.

Just remember that the information in the appendix is meant to be supplementary. Your business plan should stand on its own, even if the reader skips this section.

Dig Deeper : What to include in your business plan appendix

Optional: Business plan cover page

Adding a business plan cover page can make your plan, and by extension your business, seem more professional in the eyes of potential investors, lenders, and partners. It serves as the introduction to your document and provides necessary contact information for stakeholders to reference.

Your cover page should be simple and include:

• Company logo
• Business name
• Value proposition (optional)
• Business plan title
• Completion and/or update date
• Address and contact information
• Confidentiality statement

Just remember, the cover page is optional. If you decide to include it, keep it very simple and only spend a short amount of time putting it together.

Dig Deeper: How to create a business plan cover page

How to use AI to help write your business plan

Generative AI tools such as ChatGPT can speed up the business plan writing process and help you think through concepts like market segmentation and competition. These tools are especially useful for taking ideas that you provide and converting them into polished text for your business plan.

The best way to use AI for your business plan is to leverage it as a collaborator , not a replacement for human creative thinking and ingenuity. 

AI can come up with lots of ideas and act as a brainstorming partner. It’s up to you to filter through those ideas and figure out which ones are realistic enough to resonate with your customers. 

There are pros and cons of using AI to help with your business plan . So, spend some time understanding how it can be most helpful before just outsourcing the job to AI.

Learn more: 10 AI prompts you need to write a business plan

• Writing tips and strategies

To help streamline the business plan writing process, here are a few tips and key questions to answer to make sure you get the most out of your plan and avoid common mistakes .  

Determine why you are writing a business plan

Knowing why you are writing a business plan will determine your approach to your planning project. 

For example: If you are writing a business plan for yourself, or just to use inside your own business , you can probably skip the section about your team and organizational structure. 

If you’re raising money, you’ll want to spend more time explaining why you’re looking to raise the funds and exactly how you will use them.

Regardless of how you intend to use your business plan , think about why you are writing and what you’re trying to get out of the process before you begin.

Keep things concise

Probably the most important tip is to keep your business plan short and simple. There are no prizes for long business plans . The longer your plan is, the less likely people are to read it. 

So focus on trimming things down to the essentials your readers need to know. Skip the extended, wordy descriptions and instead focus on creating a plan that is easy to read —using bullets and short sentences whenever possible.

Have someone review your business plan

Writing a business plan in a vacuum is never a good idea. Sometimes it’s helpful to zoom out and check if your plan makes sense to someone else. You also want to make sure that it’s easy to read and understand.

Don’t wait until your plan is “done” to get a second look. Start sharing your plan early, and find out from readers what questions your plan leaves unanswered. This early review cycle will help you spot shortcomings in your plan and address them quickly, rather than finding out about them right before you present your plan to a lender or investor.

If you need a more detailed review, you may want to explore hiring a professional plan writer to thoroughly examine it.

Use a free business plan template and business plan examples to get started

Knowing what information to include in a business plan is sometimes not quite enough. If you’re struggling to get started or need additional guidance, it may be worth using a business plan template. 

There are plenty of great options available (we’ve rounded up our 8 favorites to streamline your search).

But, if you’re looking for a free downloadable business plan template , you can get one right now; download the template used by more than 1 million businesses. 

Or, if you just want to see what a completed business plan looks like, check out our library of over 550 free business plan examples . 

We even have a growing list of industry business planning guides with tips for what to focus on depending on your business type.

Common pitfalls and how to avoid them

It’s easy to make mistakes when you’re writing your business plan. Some entrepreneurs get sucked into the writing and research process, and don’t focus enough on actually getting their business started. 

Here are a few common mistakes and how to avoid them:

Not talking to your customers : This is one of the most common mistakes. It’s easy to assume that your product or service is something that people want. Before you invest too much in your business and too much in the planning process, make sure you talk to your prospective customers and have a good understanding of their needs.

• Overly optimistic sales and profit forecasts: By nature, entrepreneurs are optimistic about the future. But it’s good to temper that optimism a little when you’re planning, and make sure your forecasts are grounded in reality. 
• Spending too much time planning: Yes, planning is crucial. But you also need to get out and talk to customers, build prototypes of your product and figure out if there’s a market for your idea. Make sure to balance planning with building.
• Not revising the plan: Planning is useful, but nothing ever goes exactly as planned. As you learn more about what’s working and what’s not—revise your plan, your budgets, and your revenue forecast. Doing so will provide a more realistic picture of where your business is going, and what your financial needs will be moving forward.
• Not using the plan to manage your business: A good business plan is a management tool. Don’t just write it and put it on the shelf to collect dust – use it to track your progress and help you reach your goals.
• Presenting your business plan

The planning process forces you to think through every aspect of your business and answer questions that you may not have thought of. That’s the real benefit of writing a business plan – the knowledge you gain about your business that you may not have been able to discover otherwise.

With all of this knowledge, you’re well prepared to convert your business plan into a pitch presentation to present your ideas. 

A pitch presentation is a summary of your plan, just hitting the highlights and key points. It’s the best way to present your business plan to investors and team members.

Dig Deeper: Learn what key slides should be included in your pitch deck

Use your business plan to manage your business

One of the biggest benefits of planning is that it gives you a tool to manage your business better. With a revenue forecast, expense budget, and projected cash flow, you know your targets and where you are headed.

And yet, nothing ever goes exactly as planned – it’s the nature of business.

That’s where using your plan as a management tool comes in. The key to leveraging it for your business is to review it periodically and compare your forecasts and projections to your actual results.

Start by setting up a regular time to review the plan – a monthly review is a good starting point. During this review, answer questions like:

• Did you meet your sales goals?
• Is spending following your budget?
• Has anything gone differently than what you expected?

Now that you see whether you’re meeting your goals or are off track, you can make adjustments and set new targets. 

Maybe you’re exceeding your sales goals and should set new, more aggressive goals. In that case, maybe you should also explore more spending or hiring more employees. 

Or maybe expenses are rising faster than you projected. If that’s the case, you would need to look at where you can cut costs.

A plan, and a method for comparing your plan to your actual results , is the tool you need to steer your business toward success.

Learn More: How to run a regular plan review

Free business plan templates and examples

Kickstart your business plan writing with one of our free business plan templates or recommended tools.

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How to write a business plan FAQ

What is a business plan?

A document that describes your business , the products and services you sell, and the customers that you sell to. It explains your business strategy, how you’re going to build and grow your business, what your marketing strategy is, and who your competitors are.

What are the benefits of a business plan?

A business plan helps you understand where you want to go with your business and what it will take to get there. It reduces your overall risk, helps you uncover your business’s potential, attracts investors, and identifies areas for growth.

Having a business plan ultimately makes you more confident as a business owner and more likely to succeed for a longer period of time.

What are the 7 steps of a business plan?

The seven steps to writing a business plan include:

• Write a brief executive summary
• Describe your products and services.
• Conduct market research and compile data into a cohesive market analysis.
• Describe your marketing and sales strategy.
• Outline your organizational structure and management team.
• Develop financial projections for sales, revenue, and cash flow.
• Add any additional documents to your appendix.

What are the 5 most common business plan mistakes?

There are plenty of mistakes that can be made when writing a business plan. However, these are the 5 most common that you should do your best to avoid:

• 1. Not taking the planning process seriously.
• Having unrealistic financial projections or incomplete financial information.
• Inconsistent information or simple mistakes.
• Failing to establish a sound business model.
• Not having a defined purpose for your business plan.

What questions should be answered in a business plan?

Writing a business plan is all about asking yourself questions about your business and being able to answer them through the planning process. You’ll likely be asking dozens and dozens of questions for each section of your plan.

However, these are the key questions you should ask and answer with your business plan:

• How will your business make money?
• Is there a need for your product or service?
• Who are your customers?
• How are you different from the competition?
• How will you reach your customers?
• How will you measure success?

How long should a business plan be?

The length of your business plan fully depends on what you intend to do with it. From the SBA and traditional lender point of view, a business plan needs to be whatever length necessary to fully explain your business. This means that you prove the viability of your business, show that you understand the market, and have a detailed strategy in place.

If you intend to use your business plan for internal management purposes, you don’t necessarily need a full 25-50 page business plan. Instead, you can start with a one-page plan to get all of the necessary information in place.

What are the different types of business plans?

While all business plans cover similar categories, the style and function fully depend on how you intend to use your plan. Here are a few common business plan types worth considering.

Traditional business plan: The tried-and-true traditional business plan is a formal document meant to be used when applying for funding or pitching to investors. This type of business plan follows the outline above and can be anywhere from 10-50 pages depending on the amount of detail included, the complexity of your business, and what you include in your appendix.

Business model canvas: The business model canvas is a one-page template designed to demystify the business planning process. It removes the need for a traditional, copy-heavy business plan, in favor of a single-page outline that can help you and outside parties better explore your business idea.

One-page business plan: This format is a simplified version of the traditional plan that focuses on the core aspects of your business. You’ll typically stick with bullet points and single sentences. It’s most useful for those exploring ideas, needing to validate their business model, or who need an internal plan to help them run and manage their business.

Lean Plan: The Lean Plan is less of a specific document type and more of a methodology. It takes the simplicity and styling of the one-page business plan and turns it into a process for you to continuously plan, test, review, refine, and take action based on performance. It’s faster, keeps your plan concise, and ensures that your plan is always up-to-date.

What’s the difference between a business plan and a strategic plan?

A business plan covers the “who” and “what” of your business. It explains what your business is doing right now and how it functions. The strategic plan explores long-term goals and explains “how” the business will get there. It encourages you to look more intently toward the future and how you will achieve your vision.

However, when approached correctly, your business plan can actually function as a strategic plan as well. If kept lean, you can define your business, outline strategic steps, and track ongoing operations all with a single plan.

Noah is the COO at Palo Alto Software, makers of the online business plan app LivePlan. He started his career at Yahoo! and then helped start the user review site Epinions.com. From there he started a software distribution business in the UK before coming to Palo Alto Software to run the marketing and product teams.

Table of Contents

• Use AI to help write your plan
• Common planning mistakes
• Manage with your business plan
• Templates and examples

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Home > Business Plan > Milestones in a Business Plan

Milestones in a Business Plan

… in the future we will do this …

Milestones look forward to tell the investor what to expect from your business in the future and when to expect it. They are significant events that you think your business can achieve which will indicate that it is moving forward according to plan.

Business Milestones Examples

The milestones chosen will ultimately depend on the current stage of development of your business. For example they might include the date on which any of the following occur:

• Website operational: The date when the website is operational.
• Incentive plan drawn up: The date on which the incentive scheme for senior managers will be introduced.
• Pitch deck produced: The date the pitch deck will be available for distribution.
• Minimum Viable Product/Service Launch: The date when the business’s product or service will be available to the market.
• Hiring Key Personnel: The date when key personnel, such as executives or managers, will be hired.
• Securing Funding: The date when funding, either through investment or a loan, will be secured to support the growth of the business.
• Reaching Target Market: The date when the business will start reaching its target market and generating revenue.
• Breaking Even: The date when the business’s expenses and revenue will be equal, indicating the business is financially sustainable.
• Achieving Profitability: The date when the business’s revenue will exceed its expenses, indicating the business is making a profit.
• Expansion: The date when the business will expand its operations to new markets or launch new products or services.

Milestones Schedule

There is no set style to the milestone section. The example below uses a chart format for a five year period and breaks down the first year into quarters. Each row of the business milestones chart represents a significant event. Presenting each the milestone in this format helps investors to see what the event is and when they can expect it to have been achieved.

Milestones in a business plan provide a road map for the business’s growth and help the management team focus their efforts and resources on the most important goals.

About the Author

Chartered accountant Michael Brown is the founder and CEO of Plan Projections. He has worked as an accountant and consultant for more than 25 years and has built financial models for all types of industries. He has been the CFO or controller of both small and medium sized companies and has run small businesses of his own. He has been a manager and an auditor with Deloitte, a big 4 accountancy firm, and holds a degree from Loughborough University.

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How to Use Milestones to Create a Roadmap for Your Business

Posted june 11, 2020 by noah parsons.

Using milestones to create a roadmap for your business is the third step in the lean business planning process . If you’re building a lean business plan, download our free template or signup for LivePlan , and then follow along to create a simple, one-page business plan that will grow your business.

Even if you’re not building a lean business plan, this article series will help you develop your business strategy , develop tactics to support your strategy , create a roadmap to grow your business, and define your business model .

In this step, you’ll learn how to use milestones to create a strategic roadmap for your business.

What are business milestones?

Milestones are goals that you set for business, with dates and the person or team responsible. For example:

The marketing team will launch a new website by the end of the third quarter.

A business plan and strategy can’t turn into a real business without milestones. Milestones are what you use to convert your business strategy and tactics into action.

Just like a milestone on the side of a road marks how far you’ve gone, a milestone in business tracks your progress as you grow and implement your plan. They’re what you use to manage responsibilities, track results, and convert your idea into a functioning business.

How do milestones relate to strategy and tactics?

Previously, I’ve written about building your business strategy and then creating tactics to implement that strategy . Just like there’s a link between tactics and strategy, there’s a link between tactics and milestones. 

Tactics are the things you’re going to do to implement your strategy. For example, using social media marketing might be a tactic that’s part of your marketing strategy.

Milestones are used to add specific details to implement your tactics. Continuing the example above, a good milestone would be to establish a new Instagram account for your business and start updating it regularly. 

It may even be useful for you to outline how your strategy flows into a tactic and then to a milestone like this:

Marketing Strategy: Educate millennials about the environmentally friendly nature of our products.

Tactic: Social media marketing

Milestone: New Instagram account, established by the end of Q3, managed by our social media manager with a promotional budget of $1,000/month.

Now keep in mind that this is a very simple representation of this process. More than likely your strategy will have multiple tactics and each tactic will have multiple milestones. Think of them as a pyramid, building up toward the execution of your overall strategy.

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What makes a good milestone:

A good milestone clearly lays out the parameters of the task at hand and sets expectations for its executions. When planning out specific milestones you’ll need to have:

• A description of the task

And lastly, you’ll need a responsible person to manage and meet these milestones. It may even make sense to work with this individual on setting the specifics of each milestone and task.

Milestones are key to management

You’ll use your milestones to manage your business better . Once a month, when you meet with your team to review your business strategy and business numbers, you’ll review your milestones to make sure your plans are on track. If there are problems or changes, this is when you can make course corrections.

Reviewing your milestones monthly gives you more opportunities to spot problems and identify opportunities. If you only check in on your progress once a quarter, or potentially just once a year, you have fewer opportunities to adjust course and change direction. In virtually every business, there’s always new information to review and changes in what your customers want and need. 

A frequent review of your goals allows you to be nimble and adjust quickly when you need to. For more on why you should review your milestones and other business metrics frequently, check out my post on the topic .

3 types of business milestones

When you’re building and growing a business, you should end up scheduling three different types of milestones:

Plan review

• Assumptions validation
• Implementation

All businesses should have “plan review” milestones. These might be the most important milestones that you create.

The plan review milestone sets aside time to review your business strategy, tactics, forecast and budget. If you don’t regularly check your plan and make adjustments, you can easily get off track. Not to say that you should follow the plan blindly, either. Instead, a regular plan review meeting will give you a chance to look at what’s working, what’s not, and revise as you go.

Here at Palo Alto Software , we have a monthly plan review meeting on the second Friday of the month. We get our management team together, review our financials, and talk about what got done last month and what’s in the pipeline. This monthly meeting is critical for making changes and adjustments to our strategy and changing course as necessary.

For early-stage startups, it might just be a few of you that get together and there might not be much in the way of revenue or expenses to review. That’s okay. Instead, your monthly meeting will focus on the next steps you can take to make your business idea a reality, and what progress you’ve made so far. 

You’ll review your progress on implementing your strategy and tactics, such as developing a new marketing campaign, increasing the number of customers who make a second order by 15 percent, or signing the lease on new office space.

Milestones to validate your assumptions

When you’re just starting your business and figuring out if you’ve got the right strategy, you’re going to create milestones to help you validate your assumptions . These milestones are set for interviewing potential customers to figure out if they have the problem you think they have, and to discover if they’re interested in your solution. You’ll also work to try and figure out what your pricing should be.

Remember, in the early days of your business, you’re making a lot of guesses – assumptions, really – about what your customers need and want. Your initial strategy is a collection of guesses about the problems your potential customers have, how they want their problems solved, and what they’re willing to pay for your solution. Your milestones at this stage should be geared around validating those assumptions so you can build a successful business.

Some example milestones might be:

• Interview 20 potential customers in my primary market segment
• Research pricing models of my competitors
• Creating a preview landing page for my business to see what potential customers think

The milestones that you create at this stage should be focused on the goal of finding what’s called “product/market fit.” This means that you’ve found a target market that’s interested in buying your product and that your product solves a real problem for your customers.

It’s very likely that you find out that you don’t have good product/market fit right away. That’s OK. It’s easy to make changes to your strategy, come up with new assumptions, and go back and test them again with your potential customers. That’s the benefit of validating your assumptions early in the business startup process – you haven’t invested too much in building your business yet and can easily change directions if necessary.

Implementing your strategy

Once your assumptions have been validated, you’ll start creating implementation milestones. These are the tasks you’ll do to actually build your business. You’ll be doing things like building your product, setting up your office or shop, developing your website, and more.

Implementation milestones are typically for companies that have progressed out of the very early stages of starting up and have a proven strategy that they know is going to work. These milestones are all about getting things done to execute your strategy.

With Lean Planning, you adjust as you go

Your milestone schedules will evolve as you go, so don’t spend a lot of time initially documenting every last step you’re going to take to launch your business. Instead, plot out the next few steps you’re going to take. When those steps are done, come back and add more steps as you go.

After all, Lean Planning is an ongoing process, not just a one-time event. It’s all about creating a plan, running that plan, reviewing the results, and revising before you take next steps. Having solid milestones will make that process easier and more efficient, helping you build a better business, faster. The next post in this series talks about your business model —how you’re going to make money. Read on to learn about the final component of your Lean Plan.

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How to Write a Business Plan in 9 Steps (+ Template and Examples)

Every successful business has one thing in common, a good and well-executed business plan. A business plan is more than a document, it is a complete guide that outlines the goals your business wants to achieve, including its financial goals . It helps you analyze results, make strategic decisions, show your business operations and growth.

If you want to start a business or already have one and need to pitch it to investors for funding, writing a good business plan improves your chances of attracting financiers. As a startup, if you want to secure loans from financial institutions, part of the requirements involve submitting your business plan.

Writing a business plan does not have to be a complicated or time-consuming process. In this article, you will learn the step-by-step process for writing a successful business plan.

You will also learn what you need a business plan for, tips and strategies for writing a convincing business plan, business plan examples and templates that will save you tons of time, and the alternatives to the traditional business plan.

Let’s get started.

What Do You Need A Business Plan For?

Businesses create business plans for different purposes such as to secure funds, monitor business growth, measure your marketing strategies, and measure your business success.

1. Secure Funds

One of the primary reasons for writing a business plan is to secure funds, either from financial institutions/agencies or investors.

For you to effectively acquire funds, your business plan must contain the key elements of your business plan . For example, your business plan should include your growth plans, goals you want to achieve, and milestones you have recorded.

A business plan can also attract new business partners that are willing to contribute financially and intellectually. If you are writing a business plan to a bank, your project must show your traction , that is, the proof that you can pay back any loan borrowed.

Also, if you are writing to an investor, your plan must contain evidence that you can effectively utilize the funds you want them to invest in your business. Here, you are using your business plan to persuade a group or an individual that your business is a source of a good investment.

2. Monitor Business Growth

A business plan can help you track cash flows in your business. It steers your business to greater heights. A business plan capable of tracking business growth should contain:

• The business goals
• Methods to achieve the goals
• Time-frame for attaining those goals

A good business plan should guide you through every step in achieving your goals. It can also track the allocation of assets to every aspect of the business. You can tell when you are spending more than you should on a project.

You can compare a business plan to a written GPS. It helps you manage your business and hints at the right time to expand your business.

3. Measure Business Success

A business plan can help you measure your business success rate. Some small-scale businesses are thriving better than more prominent companies because of their track record of success.

Right from the onset of your business operation, set goals and work towards them. Write a plan to guide you through your procedures. Use your plan to measure how much you have achieved and how much is left to attain.

You can also weigh your success by monitoring the position of your brand relative to competitors. On the other hand, a business plan can also show you why you have not achieved a goal. It can tell if you have elapsed the time frame you set to attain a goal.

4. Document Your Marketing Strategies

You can use a business plan to document your marketing plans. Every business should have an effective marketing plan.

Competition mandates every business owner to go the extraordinary mile to remain relevant in the market. Your business plan should contain your marketing strategies that work. You can measure the success rate of your marketing plans.

In your business plan, your marketing strategy must answer the questions:

• How do you want to reach your target audience?
• How do you plan to retain your customers?
• What is/are your pricing plans?
• What is your budget for marketing?

How to Write a Business Plan Step-by-Step

1. create your executive summary.

The executive summary is a snapshot of your business or a high-level overview of your business purposes and plans . Although the executive summary is the first section in your business plan, most people write it last. The length of the executive summary is not more than two pages.

Generally, there are nine sections in a business plan, the executive summary should condense essential ideas from the other eight sections.

A good executive summary should do the following:

• A Snapshot of Growth Potential. Briefly inform the reader about your company and why it will be successful)
• Contain your Mission Statement which explains what the main objective or focus of your business is.
• Product Description and Differentiation. Brief description of your products or services and why it is different from other solutions in the market.
• The Team. Basic information about your company’s leadership team and employees
• Business Concept. A solid description of what your business does.
• Target Market. The customers you plan to sell to.
• Marketing Strategy. Your plans on reaching and selling to your customers
• Current Financial State. Brief information about what revenue your business currently generates.
• Projected Financial State. Brief information about what you foresee your business revenue to be in the future.

The executive summary is the make-or-break section of your business plan. If your summary cannot in less than two pages cannot clearly describe how your business will solve a particular problem of your target audience and make a profit, your business plan is set on a faulty foundation.

Avoid using the executive summary to hype your business, instead, focus on helping the reader understand the what and how of your plan.

View the executive summary as an opportunity to introduce your vision for your company. You know your executive summary is powerful when it can answer these key questions:

• Who is your target audience?
• What sector or industry are you in?
• What are your products and services?
• What is the future of your industry?
• Is your company scaleable?
• Who are the owners and leaders of your company? What are their backgrounds and experience levels?
• What is the motivation for starting your company?
• What are the next steps?

Writing the executive summary last although it is the most important section of your business plan is an excellent idea. The reason why is because it is a high-level overview of your business plan. It is the section that determines whether potential investors and lenders will read further or not.

The executive summary can be a stand-alone document that covers everything in your business plan. It is not uncommon for investors to request only the executive summary when evaluating your business. If the information in the executive summary impresses them, they will ask for the complete business plan.

If you are writing your business plan for your planning purposes, you do not need to write the executive summary.

2. Add Your Company Overview

The company overview or description is the next section in your business plan after the executive summary. It describes what your business does.

Adding your company overview can be tricky especially when your business is still in the planning stages. Existing businesses can easily summarize their current operations but may encounter difficulties trying to explain what they plan to become.

Your company overview should contain the following:

• What products and services you will provide
• Geographical markets and locations your company have a presence
• What you need to run your business
• Who your target audience or customers are
• Who will service your customers
• Your company’s purpose, mission, and vision
• Information about your company’s founders
• Who the founders are
• Notable achievements of your company so far

When creating a company overview, you have to focus on three basics: identifying your industry, identifying your customer, and explaining the problem you solve.

If you are stuck when creating your company overview, try to answer some of these questions that pertain to you.

• Who are you targeting? (The answer is not everyone)
• What pain point does your product or service solve for your customers that they will be willing to spend money on resolving?
• How does your product or service overcome that pain point?
• Where is the location of your business?
• What products, equipment, and services do you need to run your business?
• How is your company’s product or service different from your competition in the eyes of your customers?
• How many employees do you need and what skills do you require them to have?

After answering some or all of these questions, you will get more than enough information you need to write your company overview or description section. When writing this section, describe what your company does for your customers.

The company description or overview section contains three elements: mission statement, history, and objectives.

• Mission Statement

The mission statement refers to the reason why your business or company is existing. It goes beyond what you do or sell, it is about the ‘why’. A good mission statement should be emotional and inspirational.

Your mission statement should follow the KISS rule (Keep It Simple, Stupid). For example, Shopify’s mission statement is “Make commerce better for everyone.”

When describing your company’s history, make it simple and avoid the temptation of tying it to a defensive narrative. Write it in the manner you would a profile. Your company’s history should include the following information:

• Founding Date
• Major Milestones
• Location(s)
• Flagship Products or Services
• Number of Employees
• Executive Leadership Roles

When you fill in this information, you use it to write one or two paragraphs about your company’s history.

Business Objectives

Your business objective must be SMART (specific, measurable, achievable, realistic, and time-bound.) Failure to clearly identify your business objectives does not inspire confidence and makes it hard for your team members to work towards a common purpose.

3. Perform Market and Competitive Analyses to Proof a Big Enough Business Opportunity

The third step in writing a business plan is the market and competitive analysis section. Every business, no matter the size, needs to perform comprehensive market and competitive analyses before it enters into a market.

Performing market and competitive analyses are critical for the success of your business. It helps you avoid entering the right market with the wrong product, or vice versa. Anyone reading your business plans, especially financiers and financial institutions will want to see proof that there is a big enough business opportunity you are targeting.

This section is where you describe the market and industry you want to operate in and show the big opportunities in the market that your business can leverage to make a profit. If you noticed any unique trends when doing your research, show them in this section.

Market analysis alone is not enough, you have to add competitive analysis to strengthen this section. There are already businesses in the industry or market, how do you plan to take a share of the market from them?

You have to clearly illustrate the competitive landscape in your business plan. Are there areas your competitors are doing well? Are there areas where they are not doing so well? Show it.

Make it clear in this section why you are moving into the industry and what weaknesses are present there that you plan to explain. How are your competitors going to react to your market entry? How do you plan to get customers? Do you plan on taking your competitors' competitors, tap into other sources for customers, or both?

Illustrate the competitive landscape as well. What are your competitors doing well and not so well?

Answering these questions and thoughts will aid your market and competitive analysis of the opportunities in your space. Depending on how sophisticated your industry is, or the expectations of your financiers, you may need to carry out a more comprehensive market and competitive analysis to prove that big business opportunity.

Instead of looking at the market and competitive analyses as one entity, separating them will make the research even more comprehensive.

Market Analysis

Market analysis, boarding speaking, refers to research a business carried out on its industry, market, and competitors. It helps businesses gain a good understanding of their target market and the outlook of their industry. Before starting a company, it is vital to carry out market research to find out if the market is viable.

The market analysis section is a key part of the business plan. It is the section where you identify who your best clients or customers are. You cannot omit this section, without it your business plan is incomplete.

A good market analysis will tell your readers how you fit into the existing market and what makes you stand out. This section requires in-depth research, it will probably be the most time-consuming part of the business plan to write.

• Market Research

To create a compelling market analysis that will win over investors and financial institutions, you have to carry out thorough market research . Your market research should be targeted at your primary target market for your products or services. Here is what you want to find out about your target market.

• Your target market’s needs or pain points
• The existing solutions for their pain points
• Geographic Location
• Demographics

The purpose of carrying out a marketing analysis is to get all the information you need to show that you have a solid and thorough understanding of your target audience.

Only after you have fully understood the people you plan to sell your products or services to, can you evaluate correctly if your target market will be interested in your products or services.

You can easily convince interested parties to invest in your business if you can show them you thoroughly understand the market and show them that there is a market for your products or services.

How to Quantify Your Target Market

One of the goals of your marketing research is to understand who your ideal customers are and their purchasing power. To quantify your target market, you have to determine the following:

• Your Potential Customers: They are the people you plan to target. For example, if you sell accounting software for small businesses , then anyone who runs an enterprise or large business is unlikely to be your customers. Also, individuals who do not have a business will most likely not be interested in your product.
• Total Households: If you are selling household products such as heating and air conditioning systems, determining the number of total households is more important than finding out the total population in the area you want to sell to. The logic is simple, people buy the product but it is the household that uses it.
• Median Income: You need to know the median income of your target market. If you target a market that cannot afford to buy your products and services, your business will not last long.
• Income by Demographics: If your potential customers belong to a certain age group or gender, determining income levels by demographics is necessary. For example, if you sell men's clothes, your target audience is men.

What Does a Good Market Analysis Entail?

Your business does not exist on its own, it can only flourish within an industry and alongside competitors. Market analysis takes into consideration your industry, target market, and competitors. Understanding these three entities will drastically improve your company’s chances of success.

You can view your market analysis as an examination of the market you want to break into and an education on the emerging trends and themes in that market. Good market analyses include the following:

• Industry Description. You find out about the history of your industry, the current and future market size, and who the largest players/companies are in your industry.
• Overview of Target Market. You research your target market and its characteristics. Who are you targeting? Note, it cannot be everyone, it has to be a specific group. You also have to find out all information possible about your customers that can help you understand how and why they make buying decisions.
• Size of Target Market: You need to know the size of your target market, how frequently they buy, and the expected quantity they buy so you do not risk overproducing and having lots of bad inventory. Researching the size of your target market will help you determine if it is big enough for sustained business or not.
• Growth Potential: Before picking a target market, you want to be sure there are lots of potential for future growth. You want to avoid going for an industry that is declining slowly or rapidly with almost zero growth potential.
• Market Share Potential: Does your business stand a good chance of taking a good share of the market?
• Market Pricing and Promotional Strategies: Your market analysis should give you an idea of the price point you can expect to charge for your products and services. Researching your target market will also give you ideas of pricing strategies you can implement to break into the market or to enjoy maximum profits.
• Potential Barriers to Entry: One of the biggest benefits of conducting market analysis is that it shows you every potential barrier to entry your business will likely encounter. It is a good idea to discuss potential barriers to entry such as changing technology. It informs readers of your business plan that you understand the market.
• Research on Competitors: You need to know the strengths and weaknesses of your competitors and how you can exploit them for the benefit of your business. Find patterns and trends among your competitors that make them successful, discover what works and what doesn’t, and see what you can do better.

The market analysis section is not just for talking about your target market, industry, and competitors. You also have to explain how your company can fill the hole you have identified in the market.

Here are some questions you can answer that can help you position your product or service in a positive light to your readers.

• Is your product or service of superior quality?
• What additional features do you offer that your competitors do not offer?
• Are you targeting a ‘new’ market?

Basically, your market analysis should include an analysis of what already exists in the market and an explanation of how your company fits into the market.

Competitive Analysis

In the competitive analysis section, y ou have to understand who your direct and indirect competitions are, and how successful they are in the marketplace. It is the section where you assess the strengths and weaknesses of your competitors, the advantage(s) they possess in the market and show the unique features or qualities that make you different from your competitors.

Many businesses do market analysis and competitive analysis together. However, to fully understand what the competitive analysis entails, it is essential to separate it from the market analysis.

Competitive analysis for your business can also include analysis on how to overcome barriers to entry in your target market.

The primary goal of conducting a competitive analysis is to distinguish your business from your competitors. A strong competitive analysis is essential if you want to convince potential funding sources to invest in your business. You have to show potential investors and lenders that your business has what it takes to compete in the marketplace successfully.

Competitive analysis will s how you what the strengths of your competition are and what they are doing to maintain that advantage.

When doing your competitive research, you first have to identify your competitor and then get all the information you can about them. The idea of spending time to identify your competitor and learn everything about them may seem daunting but it is well worth it.

Find answers to the following questions after you have identified who your competitors are.

• What are your successful competitors doing?
• Why is what they are doing working?
• Can your business do it better?
• What are the weaknesses of your successful competitors?
• What are they not doing well?
• Can your business turn its weaknesses into strengths?
• How good is your competitors’ customer service?
• Where do your competitors invest in advertising?
• What sales and pricing strategies are they using?
• What marketing strategies are they using?
• What kind of press coverage do they get?
• What are their customers saying about your competitors (both the positive and negative)?

If your competitors have a website, it is a good idea to visit their websites for more competitors’ research. Check their “About Us” page for more information.

If you are presenting your business plan to investors, you need to clearly distinguish yourself from your competitors. Investors can easily tell when you have not properly researched your competitors.

Take time to think about what unique qualities or features set you apart from your competitors. If you do not have any direct competition offering your product to the market, it does not mean you leave out the competitor analysis section blank. Instead research on other companies that are providing a similar product, or whose product is solving the problem your product solves.

The next step is to create a table listing the top competitors you want to include in your business plan. Ensure you list your business as the last and on the right. What you just created is known as the competitor analysis table.

Direct vs Indirect Competition

You cannot know if your product or service will be a fit for your target market if you have not understood your business and the competitive landscape.

There is no market you want to target where you will not encounter competition, even if your product is innovative. Including competitive analysis in your business plan is essential.

If you are entering an established market, you need to explain how you plan to differentiate your products from the available options in the market. Also, include a list of few companies that you view as your direct competitors The competition you face in an established market is your direct competition.

In situations where you are entering a market with no direct competition, it does not mean there is no competition there. Consider your indirect competition that offers substitutes for the products or services you offer.

For example, if you sell an innovative SaaS product, let us say a project management software , a company offering time management software is your indirect competition.

There is an easy way to find out who your indirect competitors are in the absence of no direct competitors. You simply have to research how your potential customers are solving the problems that your product or service seeks to solve. That is your direct competition.

Factors that Differentiate Your Business from the Competition

There are three main factors that any business can use to differentiate itself from its competition. They are cost leadership, product differentiation, and market segmentation.

1. Cost Leadership

A strategy you can impose to maximize your profits and gain an edge over your competitors. It involves offering lower prices than what the majority of your competitors are offering.

A common practice among businesses looking to enter into a market where there are dominant players is to use free trials or pricing to attract as many customers as possible to their offer.

2. Product Differentiation

Your product or service should have a unique selling proposition (USP) that your competitors do not have or do not stress in their marketing.

Part of the marketing strategy should involve making your products unique and different from your competitors. It does not have to be different from your competitors, it can be the addition to a feature or benefit that your competitors do not currently have.

3. Market Segmentation

As a new business seeking to break into an industry, you will gain more success from focusing on a specific niche or target market, and not the whole industry.

If your competitors are focused on a general need or target market, you can differentiate yourself from them by having a small and hyper-targeted audience. For example, if your competitors are selling men’s clothes in their online stores , you can sell hoodies for men.

4. Define Your Business and Management Structure

The next step in your business plan is your business and management structure. It is the section where you describe the legal structure of your business and the team running it.

Your business is only as good as the management team that runs it, while the management team can only strive when there is a proper business and management structure in place.

If your company is a sole proprietor or a limited liability company (LLC), a general or limited partnership, or a C or an S corporation, state it clearly in this section.

Use an organizational chart to show the management structure in your business. Clearly show who is in charge of what area in your company. It is where you show how each key manager or team leader’s unique experience can contribute immensely to the success of your company. You can also opt to add the resumes and CVs of the key players in your company.

The business and management structure section should show who the owner is, and other owners of the businesses (if the business has other owners). For businesses or companies with multiple owners, include the percent ownership of the various owners and clearly show the extent of each others’ involvement in the company.

Investors want to know who is behind the company and the team running it to determine if it has the right management to achieve its set goals.

Management Team

The management team section is where you show that you have the right team in place to successfully execute the business operations and ideas. Take time to create the management structure for your business. Think about all the important roles and responsibilities that you need managers for to grow your business.

Include brief bios of each key team member and ensure you highlight only the relevant information that is needed. If your team members have background industry experience or have held top positions for other companies and achieved success while filling that role, highlight it in this section.

A common mistake that many startups make is assigning C-level titles such as (CMO and CEO) to everyone on their team. It is unrealistic for a small business to have those titles. While it may look good on paper for the ego of your team members, it can prevent investors from investing in your business.

Instead of building an unrealistic management structure that does not fit your business reality, it is best to allow business titles to grow as the business grows. Starting everyone at the top leaves no room for future change or growth, which is bad for productivity.

Your management team does not have to be complete before you start writing your business plan. You can have a complete business plan even when there are managerial positions that are empty and need filling.

If you have management gaps in your team, simply show the gaps and indicate you are searching for the right candidates for the role(s). Investors do not expect you to have a full management team when you are just starting your business.

Key Questions to Answer When Structuring Your Management Team

• Who are the key leaders?
• What experiences, skills, and educational backgrounds do you expect your key leaders to have?
• Do your key leaders have industry experience?
• What positions will they fill and what duties will they perform in those positions?
• What level of authority do the key leaders have and what are their responsibilities?
• What is the salary for the various management positions that will attract the ideal candidates?

Additional Tips for Writing the Management Structure Section

1. Avoid Adding ‘Ghost’ Names to Your Management Team

There is always that temptation to include a ‘ghost’ name to your management team to attract and influence investors to invest in your business. Although the presence of these celebrity management team members may attract the attention of investors, it can cause your business to lose any credibility if you get found out.

Seasoned investors will investigate further the members of your management team before committing fully to your business If they find out that the celebrity name used does not play any actual role in your business, they will not invest and may write you off as dishonest.

2. Focus on Credentials But Pay Extra Attention to the Roles

Investors want to know the experience that your key team members have to determine if they can successfully reach the company’s growth and financial goals.

While it is an excellent boost for your key management team to have the right credentials, you also want to pay extra attention to the roles they will play in your company.

Organizational Chart

Adding an organizational chart in this section of your business plan is not necessary, you can do it in your business plan’s appendix.

If you are exploring funding options, it is not uncommon to get asked for your organizational chart. The function of an organizational chart goes beyond raising money, you can also use it as a useful planning tool for your business.

An organizational chart can help you identify how best to structure your management team for maximum productivity and point you towards key roles you need to fill in the future.

You can use the organizational chart to show your company’s internal management structure such as the roles and responsibilities of your management team, and relationships that exist between them.

5. Describe Your Product and Service Offering

In your business plan, you have to describe what you sell or the service you plan to offer. It is the next step after defining your business and management structure. The products and services section is where you sell the benefits of your business.

Here you have to explain how your product or service will benefit your customers and describe your product lifecycle. It is also the section where you write down your plans for intellectual property like patent filings and copyrighting.

The research and development that you are undertaking for your product or service need to be explained in detail in this section. However, do not get too technical, sell the general idea and its benefits.

If you have any diagrams or intricate designs of your product or service, do not include them in the products and services section. Instead, leave them for the addendum page. Also, if you are leaving out diagrams or designs for the addendum, ensure you add this phrase “For more detail, visit the addendum Page #.”

Your product and service section in your business plan should include the following:

• A detailed explanation that clearly shows how your product or service works.
• The pricing model for your product or service.
• Your business’ sales and distribution strategy.
• The ideal customers that want your product or service.
• The benefits of your products and services.
• Reason(s) why your product or service is a better alternative to what your competitors are currently offering in the market.
• Plans for filling the orders you receive
• If you have current or pending patents, copyrights, and trademarks for your product or service, you can also discuss them in this section.

What to Focus On When Describing the Benefits, Lifecycle, and Production Process of Your Products or Services

In the products and services section, you have to distill the benefits, lifecycle, and production process of your products and services.

When describing the benefits of your products or services, here are some key factors to focus on.

• Unique features
• Translating the unique features into benefits
• The emotional, psychological, and practical payoffs to attract customers
• Intellectual property rights or any patents

When describing the product life cycle of your products or services, here are some key factors to focus on.

• Upsells, cross-sells, and down-sells
• Time between purchases
• Plans for research and development.

When describing the production process for your products or services, you need to think about the following:

• The creation of new or existing products and services.
• The sources for the raw materials or components you need for production.
• Assembling the products
• Maintaining quality control
• Supply-chain logistics (receiving the raw materials and delivering the finished products)
• The day-to-day management of the production processes, bookkeeping, and inventory.

Tips for Writing the Products or Services Section of Your Business Plan

1. Avoid Technical Descriptions and Industry Buzzwords

The products and services section of your business plan should clearly describe the products and services that your company provides. However, it is not a section to include technical jargons that anyone outside your industry will not understand.

A good practice is to remove highly detailed or technical descriptions in favor of simple terms. Industry buzzwords are not necessary, if there are simpler terms you can use, then use them. If you plan to use your business plan to source funds, making the product or service section so technical will do you no favors.

2. Describe How Your Products or Services Differ from Your Competitors

When potential investors look at your business plan, they want to know how the products and services you are offering differ from that of your competition. Differentiating your products or services from your competition in a way that makes your solution more attractive is critical.

If you are going the innovative path and there is no market currently for your product or service, you need to describe in this section why the market needs your product or service.

For example, overnight delivery was a niche business that only a few companies were participating in. Federal Express (FedEx) had to show in its business plan that there was a large opportunity for that service and they justified why the market needed that service.

3. Long or Short Products or Services Section

Should your products or services section be short? Does the long products or services section attract more investors?

There are no straightforward answers to these questions. Whether your products or services section should be long or relatively short depends on the nature of your business.

If your business is product-focused, then automatically you need to use more space to describe the details of your products. However, if the product your business sells is a commodity item that relies on competitive pricing or other pricing strategies, you do not have to use up so much space to provide significant details about the product.

Likewise, if you are selling a commodity that is available in numerous outlets, then you do not have to spend time on writing a long products or services section.

The key to the success of your business is most likely the effectiveness of your marketing strategies compared to your competitors. Use more space to address that section.

If you are creating a new product or service that the market does not know about, your products or services section can be lengthy. The reason why is because you need to explain everything about the product or service such as the nature of the product, its use case, and values.

A short products or services section for an innovative product or service will not give the readers enough information to properly evaluate your business.

4. Describe Your Relationships with Vendors or Suppliers

Your business will rely on vendors or suppliers to supply raw materials or the components needed to make your products. In your products and services section, describe your relationships with your vendors and suppliers fully.

Avoid the mistake of relying on only one supplier or vendor. If that supplier or vendor fails to supply or goes out of business, you can easily face supply problems and struggle to meet your demands. Plan to set up multiple vendor or supplier relationships for better business stability.

5. Your Primary Goal Is to Convince Your Readers

The primary goal of your business plan is to convince your readers that your business is viable and to create a guide for your business to follow. It applies to the products and services section.

When drafting this section, think like the reader. See your reader as someone who has no idea about your products and services. You are using the products and services section to provide the needed information to help your reader understand your products and services. As a result, you have to be clear and to the point.

While you want to educate your readers about your products or services, you also do not want to bore them with lots of technical details. Show your products and services and not your fancy choice of words.

Your products and services section should provide the answer to the “what” question for your business. You and your management team may run the business, but it is your products and services that are the lifeblood of the business.

Key Questions to Answer When Writing your Products and Services Section

Answering these questions can help you write your products and services section quickly and in a way that will appeal to your readers.

• Are your products existing on the market or are they still in the development stage?
• What is your timeline for adding new products and services to the market?
• What are the positives that make your products and services different from your competitors?
• Do your products and services have any competitive advantage that your competitors’ products and services do not currently have?
• Do your products or services have any competitive disadvantages that you need to overcome to compete with your competitors? If your answer is yes, state how you plan to overcome them,
• How much does it cost to produce your products or services? How much do you plan to sell it for?
• What is the price for your products and services compared to your competitors? Is pricing an issue?
• What are your operating costs and will it be low enough for you to compete with your competitors and still take home a reasonable profit margin?
• What is your plan for acquiring your products? Are you involved in the production of your products or services?
• Are you the manufacturer and produce all the components you need to create your products? Do you assemble your products by using components supplied by other manufacturers? Do you purchase your products directly from suppliers or wholesalers?
• Do you have a steady supply of products that you need to start your business? (If your business is yet to kick-off)
• How do you plan to distribute your products or services to the market?

You can also hint at the marketing or promotion plans you have for your products or services such as how you plan to build awareness or retain customers. The next section is where you can go fully into details about your business’s marketing and sales plan.

6. Show and Explain Your Marketing and Sales Plan

Providing great products and services is wonderful, but it means nothing if you do not have a marketing and sales plan to inform your customers about them. Your marketing and sales plan is critical to the success of your business.

The sales and marketing section is where you show and offer a detailed explanation of your marketing and sales plan and how you plan to execute it. It covers your pricing plan, proposed advertising and promotion activities, activities and partnerships you need to make your business a success, and the benefits of your products and services.

There are several ways you can approach your marketing and sales strategy. Ideally, your marketing and sales strategy has to fit the unique needs of your business.

In this section, you describe how the plans your business has for attracting and retaining customers, and the exact process for making a sale happen. It is essential to thoroughly describe your complete marketing and sales plans because you are still going to reference this section when you are making financial projections for your business.

Outline Your Business’ Unique Selling Proposition (USP)

The sales and marketing section is where you outline your business’s unique selling proposition (USP). When you are developing your unique selling proposition, think about the strongest reasons why people should buy from you over your competition. That reason(s) is most likely a good fit to serve as your unique selling proposition (USP).

Target Market and Target Audience

Plans on how to get your products or services to your target market and how to get your target audience to buy them go into this section. You also highlight the strengths of your business here, particularly what sets them apart from your competition.

Before you start writing your marketing and sales plan, you need to have properly defined your target audience and fleshed out your buyer persona. If you do not first understand the individual you are marketing to, your marketing and sales plan will lack any substance and easily fall.

Creating a Smart Marketing and Sales Plan

Marketing your products and services is an investment that requires you to spend money. Like any other investment, you have to generate a good return on investment (ROI) to justify using that marketing and sales plan. Good marketing and sales plans bring in high sales and profits to your company.

Avoid spending money on unproductive marketing channels. Do your research and find out the best marketing and sales plan that works best for your company.

Your marketing and sales plan can be broken into different parts: your positioning statement, pricing, promotion, packaging, advertising, public relations, content marketing, social media, and strategic alliances.

Your Positioning Statement

Your positioning statement is the first part of your marketing and sales plan. It refers to the way you present your company to your customers.

Are you the premium solution, the low-price solution, or are you the intermediary between the two extremes in the market? What do you offer that your competitors do not that can give you leverage in the market?

Before you start writing your positioning statement, you need to spend some time evaluating the current market conditions. Here are some questions that can help you to evaluate the market

• What are the unique features or benefits that you offer that your competitors lack?
• What are your customers’ primary needs and wants?
• Why should a customer choose you over your competition? How do you plan to differentiate yourself from the competition?
• How does your company’s solution compare with other solutions in the market?

After answering these questions, then you can start writing your positioning statement. Your positioning statement does not have to be in-depth or too long.

All you need to explain with your positioning statement are two focus areas. The first is the position of your company within the competitive landscape. The other focus area is the core value proposition that sets your company apart from other alternatives that your ideal customer might consider.

Here is a simple template you can use to develop a positioning statement.

For [description of target market] who [need of target market], [product or service] [how it meets the need]. Unlike [top competition], it [most essential distinguishing feature].

For example, let’s create the positioning statement for fictional accounting software and QuickBooks alternative , TBooks.

“For small business owners who need accounting services, TBooks is an accounting software that helps small businesses handle their small business bookkeeping basics quickly and easily. Unlike Wave, TBooks gives small businesses access to live sessions with top accountants.”

You can edit this positioning statement sample and fill it with your business details.

After writing your positioning statement, the next step is the pricing of your offerings. The overall positioning strategy you set in your positioning statement will often determine how you price your products or services.

Pricing is a powerful tool that sends a strong message to your customers. Failure to get your pricing strategy right can make or mar your business. If you are targeting a low-income audience, setting a premium price can result in low sales.

You can use pricing to communicate your positioning to your customers. For example, if you are offering a product at a premium price, you are sending a message to your customers that the product belongs to the premium category.

Basic Rules to Follow When Pricing Your Offering

Setting a price for your offering involves more than just putting a price tag on it. Deciding on the right pricing for your offering requires following some basic rules. They include covering your costs, primary and secondary profit center pricing, and matching the market rate.

• Covering Your Costs: The price you set for your products or service should be more than it costs you to produce and deliver them. Every business has the same goal, to make a profit. Depending on the strategy you want to use, there are exceptions to this rule. However, the vast majority of businesses follow this rule.
• Primary and Secondary Profit Center Pricing: When a company sets its price above the cost of production, it is making that product its primary profit center. A company can also decide not to make its initial price its primary profit center by selling below or at even with its production cost. It rather depends on the support product or even maintenance that is associated with the initial purchase to make its profit. The initial price thus became its secondary profit center.
• Matching the Market Rate: A good rule to follow when pricing your products or services is to match your pricing with consumer demand and expectations. If you price your products or services beyond the price your customer perceives as the ideal price range, you may end up with no customers. Pricing your products too low below what your customer perceives as the ideal price range may lead to them undervaluing your offering.

Pricing Strategy

Your pricing strategy influences the price of your offering. There are several pricing strategies available for you to choose from when examining the right pricing strategy for your business. They include cost-plus pricing, market-based pricing, value pricing, and more.

• Cost-plus Pricing: This strategy is one of the simplest and oldest pricing strategies. Here you consider the cost of producing a unit of your product and then add a profit to it to arrive at your market price. It is an effective pricing strategy for manufacturers because it helps them cover their initial costs. Another name for the cost-plus pricing strategy is the markup pricing strategy.
• Market-based Pricing: This pricing strategy analyses the market including competitors’ pricing and then sets a price based on what the market is expecting. With this pricing strategy, you can either set your price at the low-end or high-end of the market.
• Value Pricing: This pricing strategy involves setting a price based on the value you are providing to your customer. When adopting a value-based pricing strategy, you have to set a price that your customers are willing to pay. Service-based businesses such as small business insurance providers , luxury goods sellers, and the fashion industry use this pricing strategy.

After carefully sorting out your positioning statement and pricing, the next item to look at is your promotional strategy. Your promotional strategy explains how you plan on communicating with your customers and prospects.

As a business, you must measure all your costs, including the cost of your promotions. You also want to measure how much sales your promotions bring for your business to determine its usefulness. Promotional strategies or programs that do not lead to profit need to be removed.

There are different types of promotional strategies you can adopt for your business, they include advertising, public relations, and content marketing.

Advertising

Your business plan should include your advertising plan which can be found in the marketing and sales plan section. You need to include an overview of your advertising plans such as the areas you plan to spend money on to advertise your business and offers.

Ensure that you make it clear in this section if your business will be advertising online or using the more traditional offline media, or the combination of both online and offline media. You can also include the advertising medium you want to use to raise awareness about your business and offers.

Some common online advertising mediums you can use include social media ads, landing pages, sales pages, SEO, Pay-Per-Click, emails, Google Ads, and others. Some common traditional and offline advertising mediums include word of mouth, radios, direct mail, televisions, flyers, billboards, posters, and others.

A key component of your advertising strategy is how you plan to measure the effectiveness and success of your advertising campaign. There is no point in sticking with an advertising plan or medium that does not produce results for your business in the long run.

Public Relations

A great way to reach your customers is to get the media to cover your business or product. Publicity, especially good ones, should be a part of your marketing and sales plan. In this section, show your plans for getting prominent reviews of your product from reputable publications and sources.

Your business needs that exposure to grow. If public relations is a crucial part of your promotional strategy, provide details about your public relations plan here.

Content Marketing

Content marketing is a popular promotional strategy used by businesses to inform and attract their customers. It is about teaching and educating your prospects on various topics of interest in your niche, it does not just involve informing them about the benefits and features of the products and services you have,

Businesses publish content usually for free where they provide useful information, tips, and advice so that their target market can be made aware of the importance of their products and services. Content marketing strategies seek to nurture prospects into buyers over time by simply providing value.

Your company can create a blog where it will be publishing content for its target market. You will need to use the best website builder such as Wix and Squarespace and the best web hosting services such as Bluehost, Hostinger, and other Bluehost alternatives to create a functional blog or website.

If content marketing is a crucial part of your promotional strategy (as it should be), detail your plans under promotions.

Including high-quality images of the packaging of your product in your business plan is a lovely idea. You can add the images of the packaging of that product in the marketing and sales plan section. If you are not selling a product, then you do not need to include any worry about the physical packaging of your product.

When organizing the packaging section of your business plan, you can answer the following questions to make maximum use of this section.

• Is your choice of packaging consistent with your positioning strategy?
• What key value proposition does your packaging communicate? (It should reflect the key value proposition of your business)
• How does your packaging compare to that of your competitors?

Social Media

Your 21st-century business needs to have a good social media presence. Not having one is leaving out opportunities for growth and reaching out to your prospect.

You do not have to join the thousands of social media platforms out there. What you need to do is join the ones that your customers are active on and be active there.

Businesses use social media to provide information about their products such as promotions, discounts, the benefits of their products, and content on their blogs.

Social media is also a platform for engaging with your customers and getting feedback about your products or services. Make no mistake, more and more of your prospects are using social media channels to find more information about companies.

You need to consider the social media channels you want to prioritize your business (prioritize the ones your customers are active in) and your branding plans in this section.

Strategic Alliances

If your company plans to work closely with other companies as part of your sales and marketing plan, include it in this section. Prove details about those partnerships in your business plan if you have already established them.

Strategic alliances can be beneficial for all parties involved including your company. Working closely with another company in the form of a partnership can provide access to a different target market segment for your company.

The company you are partnering with may also gain access to your target market or simply offer a new product or service (that of your company) to its customers.

Mutually beneficial partnerships can cover the weaknesses of one company with the strength of another. You should consider strategic alliances with companies that sell complimentary products to yours. For example, if you provide printers, you can partner with a company that produces ink since the customers that buy printers from you will also need inks for printing.

Steps Involved in Creating a Marketing and Sales Plan

1. Focus on Your Target Market

Identify who your customers are, the market you want to target. Then determine the best ways to get your products or services to your potential customers.

2. Evaluate Your Competition

One of the goals of having a marketing plan is to distinguish yourself from your competition. You cannot stand out from them without first knowing them in and out.

You can know your competitors by gathering information about their products, pricing, service, and advertising campaigns.

These questions can help you know your competition.

• What makes your competition successful?
• What are their weaknesses?
• What are customers saying about your competition?

3. Consider Your Brand

Customers' perception of your brand has a strong impact on your sales. Your marketing and sales plan should seek to bolster the image of your brand. Before you start marketing your business, think about the message you want to pass across about your business and your products and services.

4. Focus on Benefits

The majority of your customers do not view your product in terms of features, what they want to know is the benefits and solutions your product offers. Think about the problems your product solves and the benefits it delivers, and use it to create the right sales and marketing message.

Your marketing plan should focus on what you want your customer to get instead of what you provide. Identify those benefits in your marketing and sales plan.

5. Focus on Differentiation

Your marketing and sales plan should look for a unique angle they can take that differentiates your business from the competition, even if the products offered are similar. Some good areas of differentiation you can use are your benefits, pricing, and features.

Key Questions to Answer When Writing Your Marketing and Sales Plan

• What is your company’s budget for sales and marketing campaigns?
• What key metrics will you use to determine if your marketing plans are successful?
• What are your alternatives if your initial marketing efforts do not succeed?
• Who are the sales representatives you need to promote your products or services?
• What are the marketing and sales channels you plan to use? How do you plan to get your products in front of your ideal customers?
• Where will you sell your products?

You may want to include samples of marketing materials you plan to use such as print ads, website descriptions, and social media ads. While it is not compulsory to include these samples, it can help you better communicate your marketing and sales plan and objectives.

The purpose of the marketing and sales section is to answer this question “How will you reach your customers?” If you cannot convincingly provide an answer to this question, you need to rework your marketing and sales section.

7. Clearly Show Your Funding Request

If you are writing your business plan to ask for funding from investors or financial institutions, the funding request section is where you will outline your funding requirements. The funding request section should answer the question ‘How much money will your business need in the near future (3 to 5 years)?’

A good funding request section will clearly outline and explain the amount of funding your business needs over the next five years. You need to know the amount of money your business needs to make an accurate funding request.

Also, when writing your funding request, provide details of how the funds will be used over the period. Specify if you want to use the funds to buy raw materials or machinery, pay salaries, pay for advertisements, and cover specific bills such as rent and electricity.

In addition to explaining what you want to use the funds requested for, you need to clearly state the projected return on investment (ROI) . Investors and creditors want to know if your business can generate profit for them if they put funds into it.

Ensure you do not inflate the figures and stay as realistic as possible. Investors and financial institutions you are seeking funds from will do their research before investing money in your business.

If you are not sure of an exact number to request from, you can use some range of numbers as rough estimates. Add a best-case scenario and a work-case scenario to your funding request. Also, include a description of your strategic future financial plans such as selling your business or paying off debts.

Funding Request: Debt or Equity?

When making your funding request, specify the type of funding you want. Do you want debt or equity? Draw out the terms that will be applicable for the funding, and the length of time the funding request will cover.

Case for Equity

If your new business has not yet started generating profits, you are most likely preparing to sell equity in your business to raise capital at the early stage. Equity here refers to ownership. In this case, you are selling a portion of your company to raise capital.

Although this method of raising capital for your business does not put your business in debt, keep in mind that an equity owner may expect to play a key role in company decisions even if he does not hold a major stake in the company.

Most equity sales for startups are usually private transactions . If you are making a funding request by offering equity in exchange for funding, let the investor know that they will be paid a dividend (a share of the company’s profit). Also, let the investor know the process for selling their equity in your business.

Case for Debt

You may decide not to offer equity in exchange for funds, instead, you make a funding request with the promise to pay back the money borrowed at the agreed time frame.

When making a funding request with an agreement to pay back, note that you will have to repay your creditors both the principal amount borrowed and the interest on it. Financial institutions offer this type of funding for businesses.

Large companies combine both equity and debt in their capital structure. When drafting your business plan, decide if you want to offer both or one over the other.

Before you sell equity in exchange for funding in your business, consider if you are willing to accept not being in total control of your business. Also, before you seek loans in your funding request section, ensure that the terms of repayment are favorable.

You should set a clear timeline in your funding request so that potential investors and creditors can know what you are expecting. Some investors and creditors may agree to your funding request and then delay payment for longer than 30 days, meanwhile, your business needs an immediate cash injection to operate efficiently.

Additional Tips for Writing the Funding Request Section of your Business Plan

The funding request section is not necessary for every business, it is only needed by businesses who plan to use their business plan to secure funding.

If you are adding the funding request section to your business plan, provide an itemized summary of how you plan to use the funds requested. Hiring a lawyer, accountant, or other professionals may be necessary for the proper development of this section.

You should also gather and use financial statements that add credibility and support to your funding requests. Ensure that the financial statements you use should include your projected financial data such as projected cash flows, forecast statements, and expenditure budgets.

If you are an existing business, include all historical financial statements such as cash flow statements, balance sheets and income statements .

Provide monthly and quarterly financial statements for a year. If your business has records that date back beyond the one-year mark, add the yearly statements of those years. These documents are for the appendix section of your business plan.

8. Detail Your Financial Plan, Metrics, and Projections

If you used the funding request section in your business plan, supplement it with a financial plan, metrics, and projections. This section paints a picture of the past performance of your business and then goes ahead to make an informed projection about its future.

The goal of this section is to convince readers that your business is going to be a financial success. It outlines your business plan to generate enough profit to repay the loan (with interest if applicable) and to generate a decent return on investment for investors.

If you have an existing business already in operation, use this section to demonstrate stability through finance. This section should include your cash flow statements, balance sheets, and income statements covering the last three to five years. If your business has some acceptable collateral that you can use to acquire loans, list it in the financial plan, metrics, and projection section.

Apart from current financial statements, this section should also contain a prospective financial outlook that spans the next five years. Include forecasted income statements, cash flow statements, balance sheets, and capital expenditure budget.

If your business is new and is not yet generating profit, use clear and realistic projections to show the potentials of your business.

When drafting this section, research industry norms and the performance of comparable businesses. Your financial projections should cover at least five years. State the logic behind your financial projections. Remember you can always make adjustments to this section as the variables change.

The financial plan, metrics, and projection section create a baseline which your business can either exceed or fail to reach. If your business fails to reach your projections in this section, you need to understand why it failed.

Investors and loan managers spend a lot of time going through the financial plan, metrics, and projection section compared to other parts of the business plan. Ensure you spend time creating credible financial analyses for your business in this section.

Many entrepreneurs find this section daunting to write. You do not need a business degree to create a solid financial forecast for your business. Business finances, especially for startups, are not as complicated as they seem. There are several online tools and templates that make writing this section so much easier.

Use Graphs and Charts

The financial plan, metrics, and projection section is a great place to use graphs and charts to tell the financial story of your business. Charts and images make it easier to communicate your finances.

Accuracy in this section is key, ensure you carefully analyze your past financial statements properly before making financial projects.

Address the Risk Factors and Show Realistic Financial Projections

Keep your financial plan, metrics, and projection realistic. It is okay to be optimistic in your financial projection, however, you have to justify it.

You should also address the various risk factors associated with your business in this section. Investors want to know the potential risks involved, show them. You should also show your plans for mitigating those risks.

What You Should In The Financial Plan, Metrics, and Projection Section of Your Business Plan

The financial plan, metrics, and projection section of your business plan should have monthly sales and revenue forecasts for the first year. It should also include annual projections that cover 3 to 5 years.

A three-year projection is a basic requirement to have in your business plan. However, some investors may request a five-year forecast.

Your business plan should include the following financial statements: sales forecast, personnel plan, income statement, income statement, cash flow statement, balance sheet, and an exit strategy.

1. Sales Forecast

Sales forecast refers to your projections about the number of sales your business is going to record over the next few years. It is typically broken into several rows, with each row assigned to a core product or service that your business is offering.

One common mistake people make in their business plan is to break down the sales forecast section into long details. A sales forecast should forecast the high-level details.

For example, if you are forecasting sales for a payroll software provider, you could break down your forecast into target market segments or subscription categories.

Your sales forecast section should also have a corresponding row for each sales row to cover the direct cost or Cost of Goods Sold (COGS). The objective of these rows is to show the expenses that your business incurs in making and delivering your product or service.

Note that your Cost of Goods Sold (COGS) should only cover those direct costs incurred when making your products. Other indirect expenses such as insurance, salaries, payroll tax, and rent should not be included.

For example, the Cost of Goods Sold (COGS) for a restaurant is the cost of ingredients while for a consulting company it will be the cost of paper and other presentation materials.

2. Personnel Plan

The personnel plan section is where you provide details about the payment plan for your employees. For a small business, you can easily list every position in your company and how much you plan to pay in the personnel plan.

However, for larger businesses, you have to break the personnel plan into functional groups such as sales and marketing.

The personnel plan will also include the cost of an employee beyond salary, commonly referred to as the employee burden. These costs include insurance, payroll taxes , and other essential costs incurred monthly as a result of having employees on your payroll.

3. Income Statement

The income statement section shows if your business is making a profit or taking a loss. Another name for the income statement is the profit and loss (P&L). It takes data from your sales forecast and personnel plan and adds other ongoing expenses you incur while running your business.

Every business plan should have an income statement. It subtracts your business expenses from its earnings to show if your business is generating profit or incurring losses.

The income statement has the following items: sales, Cost of Goods Sold (COGS), gross margin, operating expenses, total operating expenses, operating income , total expenses, and net profit.

• Sales refer to the revenue your business generates from selling its products or services. Other names for sales are income or revenue.
• Cost of Goods Sold (COGS) refers to the total cost of selling your products. Other names for COGS are direct costs or cost of sales. Manufacturing businesses use the Costs of Goods Manufactured (COGM) .
• Gross Margin is the figure you get when you subtract your COGS from your sales. In your income statement, you can express it as a percentage of total sales (Gross margin / Sales = Gross Margin Percent).
• Operating Expenses refer to all the expenses you incur from running your business. It exempts the COGS because it stands alone as a core part of your income statement. You also have to exclude taxes, depreciation, and amortization. Your operating expenses include salaries, marketing expenses, research and development (R&D) expenses, and other expenses.
• Total Operating Expenses refers to the sum of all your operating expenses including those exemptions named above under operating expenses.
• Operating Income refers to earnings before interest, taxes, depreciation, and amortization. It is simply known as the acronym EBITDA (earnings before interest, taxes, depreciation, and amortization). Calculating your operating income is simple, all you need to do is to subtract your COGS and total operating expenses from your sales.
• Total Expenses refer to the sum of your operating expenses and your business’ interest, taxes, depreciation, and amortization.
• Net profit shows whether your business has made a profit or taken a loss during a given timeframe.

4. Cash Flow Statement

The cash flow statement tracks the money you have in the bank at any given point. It is often confused with the income statement or the profit and loss statement. They are both different types of financial statements. The income statement calculates your profits and losses while the cash flow statement shows you how much you have in the bank.

5. Balance Sheet

The balance sheet is a financial statement that provides an overview of the financial health of your business. It contains information about the assets and liabilities of your company, and owner’s or shareholders’ equity.

You can get the net worth of your company by subtracting your company’s liabilities from its assets.

6. Exit Strategy

The exit strategy refers to a probable plan for selling your business either to the public in an IPO or to another company. It is the last thing you include in the financial plan, metrics, and projection section.

You can choose to omit the exit strategy from your business plan if you plan to maintain full ownership of your business and do not plan on seeking angel investment or virtual capitalist (VC) funding.

Investors may want to know what your exit plan is. They invest in your business to get a good return on investment.

Your exit strategy does not have to include long and boring details. Ensure you identify some interested parties who may be interested in buying the company if it becomes a success.

Key Questions to Answer with Your Financial Plan, Metrics, and Projection

Your financial plan, metrics, and projection section helps investors, creditors, or your internal managers to understand what your expenses are, the amount of cash you need, and what it takes to make your company profitable. It also shows what you will be doing with any funding.

You do not need to show actual financial data if you do not have one. Adding forecasts and projections to your financial statements is added proof that your strategy is feasible and shows investors you have planned properly.

Here are some key questions to answer to help you develop this section.

• What is your sales forecast for the next year?
• When will your company achieve a positive cash flow?
• What are the core expenses you need to operate?
• How much money do you need upfront to operate or grow your company?
• How will you use the loans or investments?

9. Add an Appendix to Your Business Plan

Adding an appendix to your business plan is optional. It is a useful place to put any charts, tables, legal notes, definitions, permits, résumés, and other critical information that do not fit into other sections of your business plan.

The appendix section is where you would want to include details of a patent or patent-pending if you have one. You can always add illustrations or images of your products here. It is the last section of your business plan.

When writing your business plan, there are details you cut short or remove to prevent the entire section from becoming too lengthy. There are also details you want to include in the business plan but are not a good fit for any of the previous sections. You can add that additional information to the appendix section.

Businesses also use the appendix section to include supporting documents or other materials specially requested by investors or lenders.

You can include just about any information that supports the assumptions and statements you made in the business plan under the appendix. It is the one place in the business plan where unrelated data and information can coexist amicably.

If your appendix section is lengthy, try organizing it by adding a table of contents at the beginning of the appendix section. It is also advisable to group similar information to make it easier for the reader to access them.

A well-organized appendix section makes it easier to share your information clearly and concisely. Add footnotes throughout the rest of the business plan or make references in the plan to the documents in the appendix.

The appendix section is usually only necessary if you are seeking funding from investors or lenders, or hoping to attract partners.

People reading business plans do not want to spend time going through a heap of backup information, numbers, and charts. Keep these documents or information in the Appendix section in case the reader wants to dig deeper.

Common Items to Include in the Appendix Section of Your Business Plan

The appendix section includes documents that supplement or support the information or claims given in other sections of the business plans. Common items you can include in the appendix section include:

• Additional data about the process of manufacturing or creation
• Additional description of products or services such as product schematics
• Additional financial documents or projections
• Articles of incorporation and status
• Backup for market research or competitive analysis
• Bank statements
• Business registries
• Client testimonials (if your business is already running)
• Copies of insurances
• Credit histories (personal or/and business)
• Deeds and permits
• Equipment leases
• Examples of marketing and advertising collateral
• Industry associations and memberships
• Images of product
• Intellectual property
• Key customer contracts
• Legal documents and other contracts
• Letters of reference
• Links to references
• Market research data
• Organizational charts
• Photographs of potential facilities
• Professional licenses pertaining to your legal structure or type of business
• Purchase orders
• Resumes of the founder(s) and key managers
• State and federal identification numbers or codes
• Trademarks or patents’ registrations

Avoid using the appendix section as a place to dump any document or information you feel like adding. Only add documents or information that you support or increase the credibility of your business plan.

Tips and Strategies for Writing a Convincing Business Plan

To achieve a perfect business plan, you need to consider some key tips and strategies. These tips will raise the efficiency of your business plan above average.

1. Know Your Audience

When writing a business plan, you need to know your audience . Business owners write business plans for different reasons. Your business plan has to be specific. For example, you can write business plans to potential investors, banks, and even fellow board members of the company.

The audience you are writing to determines the structure of the business plan. As a business owner, you have to know your audience. Not everyone will be your audience. Knowing your audience will help you to narrow the scope of your business plan.

Consider what your audience wants to see in your projects, the likely questions they might ask, and what interests them.

• A business plan used to address a company's board members will center on its employment schemes, internal affairs, projects, stakeholders, etc.
• A business plan for financial institutions will talk about the size of your market and the chances for you to pay back any loans you demand.
• A business plan for investors will show proof that you can return the investment capital within a specific time. In addition, it discusses your financial projections, tractions, and market size.

2. Get Inspiration from People

Writing a business plan from scratch as an entrepreneur can be daunting. That is why you need the right inspiration to push you to write one. You can gain inspiration from the successful business plans of other businesses. Look at their business plans, the style they use, the structure of the project, etc.

To make your business plan easier to create, search companies related to your business to get an exact copy of what you need to create an effective business plan. You can also make references while citing examples in your business plans.

When drafting your business plan, get as much help from others as you possibly can. By getting inspiration from people, you can create something better than what they have.

3. Avoid Being Over Optimistic

Many business owners make use of strong adjectives to qualify their content. One of the big mistakes entrepreneurs make when preparing a business plan is promising too much.

The use of superlatives and over-optimistic claims can prepare the audience for more than you can offer. In the end, you disappoint the confidence they have in you.

In most cases, the best option is to be realistic with your claims and statistics. Most of the investors can sense a bit of incompetency from the overuse of superlatives. As a new entrepreneur, do not be tempted to over-promise to get the interests of investors.

The concept of entrepreneurship centers on risks, nothing is certain when you make future analyses. What separates the best is the ability to do careful research and work towards achieving that, not promising more than you can achieve.

To make an excellent first impression as an entrepreneur, replace superlatives with compelling data-driven content. In this way, you are more specific than someone promising a huge ROI from an investment.

4. Keep it Simple and Short

When writing business plans, ensure you keep them simple throughout. Irrespective of the purpose of the business plan, your goal is to convince the audience.

One way to achieve this goal is to make them understand your proposal. Therefore, it would be best if you avoid the use of complex grammar to express yourself. It would be a huge turn-off if the people you want to convince are not familiar with your use of words.

Another thing to note is the length of your business plan. It would be best if you made it as brief as possible.

You hardly see investors or agencies that read through an extremely long document. In that case, if your first few pages can’t convince them, then you have lost it. The more pages you write, the higher the chances of you derailing from the essential contents.

To ensure your business plan has a high conversion rate, you need to dispose of every unnecessary information. For example, if you have a strategy that you are not sure of, it would be best to leave it out of the plan.

5. Make an Outline and Follow Through

A perfect business plan must have touched every part needed to convince the audience. Business owners get easily tempted to concentrate more on their products than on other sections. Doing this can be detrimental to the efficiency of the business plan.

For example, imagine you talking about a product but omitting or providing very little information about the target audience. You will leave your clients confused.

To ensure that your business plan communicates your full business model to readers, you have to input all the necessary information in it. One of the best ways to achieve this is to design a structure and stick to it.

This structure is what guides you throughout the writing. To make your work easier, you can assign an estimated word count or page limit to every section to avoid making it too bulky for easy reading. As a guide, the necessary things your business plan must contain are:

• Table of contents
• Introduction
• Product or service description
• Target audience
• Market size
• Competition analysis
• Financial projections

Some specific businesses can include some other essential sections, but these are the key sections that must be in every business plan.

6. Ask a Professional to Proofread

When writing a business plan, you must tie all loose ends to get a perfect result. When you are done with writing, call a professional to go through the document for you. You are bound to make mistakes, and the way to correct them is to get external help.

You should get a professional in your field who can relate to every section of your business plan. It would be easier for the professional to notice the inner flaws in the document than an editor with no knowledge of your business.

In addition to getting a professional to proofread, get an editor to proofread and edit your document. The editor will help you identify grammatical errors, spelling mistakes, and inappropriate writing styles.

Writing a business plan can be daunting, but you can surmount that obstacle and get the best out of it with these tips.

Business Plan Examples and Templates That’ll Save You Tons of Time

1. hubspot's one-page business plan.

The one-page business plan template by HubSpot is the perfect guide for businesses of any size, irrespective of their business strategy. Although the template is condensed into a page, your final business plan should not be a page long! The template is designed to ask helpful questions that can help you develop your business plan.

Hubspot’s one-page business plan template is divided into nine fields:

• Business opportunity
• Company description
• Industry analysis
• Target market
• Implementation timeline
• Marketing plan
• Financial summary
• Funding required

2. Bplan’s Free Business Plan Template

Bplans' free business plan template is investor-approved. It is a rich template used by prestigious educational institutions such as Babson College and Princeton University to teach entrepreneurs how to create a business plan.

The template has six sections: the executive summary, opportunity, execution, company, financial plan, and appendix. There is a step-by-step guide for writing every little detail in the business plan. Follow the instructions each step of the way and you will create a business plan that impresses investors or lenders easily.

3. HubSpot's Downloadable Business Plan Template

HubSpot’s downloadable business plan template is a more comprehensive option compared to the one-page business template by HubSpot. This free and downloadable business plan template is designed for entrepreneurs.

The template is a comprehensive guide and checklist for business owners just starting their businesses. It tells you everything you need to fill in each section of the business plan and how to do it.

There are nine sections in this business plan template: an executive summary, company and business description, product and services line, market analysis, marketing plan, sales plan, legal notes, financial considerations, and appendix.

4. Business Plan by My Own Business Institute

My Own Business Institute (MOBI) which is a part of Santa Clara University's Center for Innovation and Entrepreneurship offers a free business plan template. You can either copy the free business template from the link provided above or download it as a Word document.

The comprehensive template consists of a whopping 15 sections.

• The Business Profile
• The Vision and the People
• Home-Based Business and Freelance Business Opportunities
• Organization
• Licenses and Permits
• Business Insurance
• Communication Tools
• Acquisitions
• Location and Leasing
• Accounting and Cash Flow
• Opening and Marketing
• Managing Employees
• Expanding and Handling Problems

There are lots of helpful tips on how to fill each section in the free business plan template by MOBI.

5. Score's Business Plan Template for Startups

Score is an American nonprofit organization that helps entrepreneurs build successful companies. This business plan template for startups by Score is available for free download. The business plan template asks a whooping 150 generic questions that help entrepreneurs from different fields to set up the perfect business plan.

The business plan template for startups contains clear instructions and worksheets, all you have to do is answer the questions and fill the worksheets.

There are nine sections in the business plan template: executive summary, company description, products and services, marketing plan, operational plan, management and organization, startup expenses and capitalization, financial plan, and appendices.

The ‘refining the plan’ resource contains instructions that help you modify your business plan to suit your specific needs, industry, and target audience. After you have completed Score’s business plan template, you can work with a SCORE mentor for expert advice in business planning.

6. Minimalist Architecture Business Plan Template by Venngage

The minimalist architecture business plan template is a simple template by Venngage that you can customize to suit your business needs .

There are five sections in the template: an executive summary, statement of problem, approach and methodology, qualifications, and schedule and benchmark. The business plan template has instructions that guide users on what to fill in each section.

7. Small Business Administration Free Business Plan Template

The Small Business Administration (SBA) offers two free business plan templates, filled with practical real-life examples that you can model to create your business plan. Both free business plan templates are written by fictional business owners: Rebecca who owns a consulting firm, and Andrew who owns a toy company.

There are five sections in the two SBA’s free business plan templates.

• Executive Summary
• Company Description
• Service Line
• Marketing and Sales

8. The $100 Startup's One-Page Business Plan

The one-page business plan by the $100 startup is a simple business plan template for entrepreneurs who do not want to create a long and complicated plan . You can include more details in the appendices for funders who want more information beyond what you can put in the one-page business plan.

There are five sections in the one-page business plan such as overview, ka-ching, hustling, success, and obstacles or challenges or open questions. You can answer all the questions using one or two sentences.

9. PandaDoc’s Free Business Plan Template

The free business plan template by PandaDoc is a comprehensive 15-page document that describes the information you should include in every section.

There are 11 sections in PandaDoc’s free business plan template.

• Executive summary
• Business description
• Products and services
• Operations plan
• Management organization
• Financial plan
• Conclusion / Call to action
• Confidentiality statement

You have to sign up for its 14-day free trial to access the template. You will find different business plan templates on PandaDoc once you sign up (including templates for general businesses and specific businesses such as bakeries, startups, restaurants, salons, hotels, and coffee shops)

PandaDoc allows you to customize its business plan templates to fit the needs of your business. After editing the template, you can send it to interested parties and track opens and views through PandaDoc.

10. Invoiceberry Templates for Word, Open Office, Excel, or PPT

InvoiceBerry is a U.K based online invoicing and tracking platform that offers free business plan templates in .docx, .odt, .xlsx, and .pptx formats for freelancers and small businesses.

Before you can download the free business plan template, it will ask you to give it your email address. After you complete the little task, it will send the download link to your inbox for you to download. It also provides a business plan checklist in .xlsx file format that ensures you add the right information to the business plan.

Alternatives to the Traditional Business Plan

A business plan is very important in mapping out how one expects their business to grow over a set number of years, particularly when they need external investment in their business. However, many investors do not have the time to watch you present your business plan. It is a long and boring read.

Luckily, there are three alternatives to the traditional business plan (the Business Model Canvas, Lean Canvas, and Startup Pitch Deck). These alternatives are less laborious and easier and quicker to present to investors.

Business Model Canvas (BMC)

The business model canvas is a business tool used to present all the important components of setting up a business, such as customers, route to market, value proposition, and finance in a single sheet. It provides a very focused blueprint that defines your business initially which you can later expand on if needed.

The sheet is divided mainly into company, industry, and consumer models that are interconnected in how they find problems and proffer solutions.

Segments of the Business Model Canvas

The business model canvas was developed by founder Alexander Osterwalder to answer important business questions. It contains nine segments.

• Key Partners: Who will be occupying important executive positions in your business? What do they bring to the table? Will there be a third party involved with the company?
• Key Activities: What important activities will production entail? What activities will be carried out to ensure the smooth running of the company?
• The Product’s Value Propositions: What does your product do? How will it be different from other products?
• Customer Segments: What demography of consumers are you targeting? What are the habits of these consumers? Who are the MVPs of your target consumers?
• Customer Relationships: How will the team support and work with its customer base? How do you intend to build and maintain trust with the customer?
• Key Resources: What type of personnel and tools will be needed? What size of the budget will they need access to?
• Channels: How do you plan to create awareness of your products? How do you intend to transport your product to the customer?
• Cost Structure: What is the estimated cost of production? How much will distribution cost?
• Revenue Streams: For what value are customers willing to pay? How do they prefer to pay for the product? Are there any external revenues attached apart from the main source? How do the revenue streams contribute to the overall revenue?

Lean Canvas

The lean canvas is a problem-oriented alternative to the standard business model canvas. It was proposed by Ash Maurya, creator of Lean Stack as a development of the business model generation. It uses a more problem-focused approach and it majorly targets entrepreneurs and startup businesses.

Lean Canvas uses the same 9 blocks concept as the business model canvas, however, they have been modified slightly to suit the needs and purpose of a small startup. The key partners, key activities, customer relationships, and key resources are replaced by new segments which are:

• Problem: Simple and straightforward number of problems you have identified, ideally three.
• Solution: The solutions to each problem.
• Unfair Advantage: Something you possess that can't be easily bought or replicated.
• Key Metrics: Important numbers that will tell how your business is doing.

Startup Pitch Deck

While the business model canvas compresses into a factual sheet, startup pitch decks expand flamboyantly.

Pitch decks, through slides, convey your business plan, often through graphs and images used to emphasize estimations and observations in your presentation. Entrepreneurs often use pitch decks to fully convince their target audience of their plans before discussing funding arrangements.

Considering the likelihood of it being used in a small time frame, a good startup pitch deck should ideally contain 20 slides or less to have enough time to answer questions from the audience.

Unlike the standard and lean business model canvases, a pitch deck doesn't have a set template on how to present your business plan but there are still important components to it. These components often mirror those of the business model canvas except that they are in slide form and contain more details.

Using Airbnb (one of the most successful start-ups in recent history) for reference, the important components of a good slide are listed below.

• Cover/Introduction Slide: Here, you should include your company's name and mission statement. Your mission statement should be a very catchy tagline. Also, include personal information and contact details to provide an easy link for potential investors.
• Problem Slide: This slide requires you to create a connection with the audience or the investor that you are pitching. For example in their pitch, Airbnb summarized the most important problems it would solve in three brief points – pricing of hotels, disconnection from city culture, and connection problems for local bookings.
• Solution Slide: This slide includes your core value proposition. List simple and direct solutions to the problems you have mentioned
• Customer Analysis: Here you will provide information on the customers you will be offering your service to. The identity of your customers plays an important part in fundraising as well as the long-run viability of the business.
• Market Validation: Use competitive analysis to show numbers that prove the presence of a market for your product, industry behavior in the present and the long run, as well as the percentage of the market you aim to attract. It shows that you understand your competitors and customers and convinces investors of the opportunities presented in the market.
• Business Model: Your business model is the hook of your presentation. It may vary in complexity but it should generally include a pricing system informed by your market analysis. The goal of the slide is to confirm your business model is easy to implement.
• Marketing Strategy: This slide should summarize a few customer acquisition methods that you plan to use to grow the business.
• Competitive Advantage: What this slide will do is provide information on what will set you apart and make you a more attractive option to customers. It could be the possession of technology that is not widely known in the market.
• Team Slide: Here you will give a brief description of your team. Include your key management personnel here and their specific roles in the company. Include their educational background, job history, and skillsets. Also, talk about their accomplishments in their careers so far to build investors' confidence in members of your team.
• Traction Slide: This validates the company’s business model by showing growth through early sales and support. The slide aims to reduce any lingering fears in potential investors by showing realistic periodic milestones and profit margins. It can include current sales, growth, valuable customers, pre-orders, or data from surveys outlining current consumer interest.
• Funding Slide: This slide is popularly referred to as ‘the ask'. Here you will include important details like how much is needed to get your business off the ground and how the funding will be spent to help the company reach its goals.
• Appendix Slides: Your pitch deck appendix should always be included alongside a standard pitch presentation. It consists of additional slides you could not show in the pitch deck but you need to complement your presentation.

It is important to support your calculations with pictorial renditions. Infographics, such as pie charts or bar graphs, will be more effective in presenting the information than just listing numbers. For example, a six-month graph that shows rising profit margins will easily look more impressive than merely writing it.

Lastly, since a pitch deck is primarily used to secure meetings and you may be sharing your pitch with several investors, it is advisable to keep a separate public version that doesn't include financials. Only disclose the one with projections once you have secured a link with an investor.

Advantages of the Business Model Canvas, Lean Canvas, and Startup Pitch Deck over the Traditional Business Plan

• Time-Saving: Writing a detailed traditional business plan could take weeks or months. On the other hand, all three alternatives can be done in a few days or even one night of brainstorming if you have a comprehensive understanding of your business.
• Easier to Understand: Since the information presented is almost entirely factual, it puts focus on what is most important in running the business. They cut away the excess pages of fillers in a traditional business plan and allow investors to see what is driving the business and what is getting in the way.
• Easy to Update: Businesses typically present their business plans to many potential investors before they secure funding. What this means is that you may regularly have to amend your presentation to update statistics or adjust to audience-specific needs. For a traditional business plan, this could mean rewriting a whole section of your plan. For the three alternatives, updating is much easier because they are not voluminous.
• Guide for a More In-depth Business Plan: All three alternatives have the added benefit of being able to double as a sketch of your business plan if the need to create one arises in the future.

Business Plan FAQ

Business plans are important for any entrepreneur who is looking for a framework to run their company over some time or seeking external support. Although they are essential for new businesses, every company should ideally have a business plan to track their growth from time to time.  They can be used by startups seeking investments or loans to convey their business ideas or an employee to convince his boss of the feasibility of starting a new project. They can also be used by companies seeking to recruit high-profile employee targets into key positions or trying to secure partnerships with other firms.

Business plans often vary depending on your target audience, the scope, and the goals for the plan. Startup plans are the most common among the different types of business plans.  A start-up plan is used by a new business to present all the necessary information to help get the business up and running. They are usually used by entrepreneurs who are seeking funding from investors or bank loans. The established company alternative to a start-up plan is a feasibility plan. A feasibility plan is often used by an established company looking for new business opportunities. They are used to show the upsides of creating a new product for a consumer base. Because the audience is usually company people, it requires less company analysis. The third type of business plan is the lean business plan. A lean business plan is a brief, straight-to-the-point breakdown of your ideas and analysis for your business. It does not contain details of your proposal and can be written on one page. Finally, you have the what-if plan. As it implies, a what-if plan is a preparation for the worst-case scenario. You must always be prepared for the possibility of your original plan being rejected. A good what-if plan will serve as a good plan B to the original.

A good business plan has 10 key components. They include an executive plan, product analysis, desired customer base, company analysis, industry analysis, marketing strategy, sales strategy, financial projection, funding, and appendix. Executive Plan Your business should begin with your executive plan. An executive plan will provide early insight into what you are planning to achieve with your business. It should include your mission statement and highlight some of the important points which you will explain later. Product Analysis The next component of your business plan is your product analysis. A key part of this section is explaining the type of item or service you are going to offer as well as the market problems your product will solve. Desired Consumer Base Your product analysis should be supplemented with a detailed breakdown of your desired consumer base. Investors are always interested in knowing the economic power of your market as well as potential MVP customers. Company Analysis The next component of your business plan is your company analysis. Here, you explain how you want to run your business. It will include your operational strategy, an insight into the workforce needed to keep the company running, and important executive positions. It will also provide a calculation of expected operational costs.  Industry Analysis A good business plan should also contain well laid out industry analysis. It is important to convince potential investors you know the companies you will be competing with, as well as your plans to gain an edge on the competition. Marketing Strategy Your business plan should also include your marketing strategy. This is how you intend to spread awareness of your product. It should include a detailed explanation of the company brand as well as your advertising methods. Sales Strategy Your sales strategy comes after the market strategy. Here you give an overview of your company's pricing strategy and how you aim to maximize profits. You can also explain how your prices will adapt to market behaviors. Financial Projection The financial projection is the next component of your business plan. It explains your company's expected running cost and revenue earned during the tenure of the business plan. Financial projection gives a clear idea of how your company will develop in the future. Funding The next component of your business plan is funding. You have to detail how much external investment you need to get your business idea off the ground here. Appendix The last component of your plan is the appendix. This is where you put licenses, graphs, or key information that does not fit in any of the other components.

The business model canvas is a business management tool used to quickly define your business idea and model. It is often used when investors need you to pitch your business idea during a brief window.

A pitch deck is similar to a business model canvas except that it makes use of slides in its presentation. A pitch is not primarily used to secure funding, rather its main purpose is to entice potential investors by selling a very optimistic outlook on the business.

Business plan competitions help you evaluate the strength of your business plan. By participating in business plan competitions, you are improving your experience. The experience provides you with a degree of validation while practicing important skills. The main motivation for entering into the competitions is often to secure funding by finishing in podium positions. There is also the chance that you may catch the eye of a casual observer outside of the competition. These competitions also provide good networking opportunities. You could meet mentors who will take a keen interest in guiding you in your business journey. You also have the opportunity to meet other entrepreneurs whose ideas can complement yours.

Exlore Further

• 12 Key Elements of a Business Plan (Top Components Explained)
• 13 Sources of Business Finance For Companies & Sole Traders
• 5 Common Types of Business Structures (+ Pros & Cons)
• How to Buy a Business in 8 Steps (+ Due Diligence Checklist)

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Martin luenendonk.

Martin loves entrepreneurship and has helped dozens of entrepreneurs by validating the business idea, finding scalable customer acquisition channels, and building a data-driven organization. During his time working in investment banking, tech startups, and industry-leading companies he gained extensive knowledge in using different software tools to optimize business processes.

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Lean Business Planning

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Business Plan Milestones

There’s no real plan without business plan milestones. Milestones are what you use to manage responsibilities, track results, and review and revise. The tracking and review means management, and accountability.

Milestones in a Lean Business Plan

Just as you need tactics to execute strategy, so too you need milestones to execute tactics. Look for a close match between tactics and milestones.

List milestones. Set down what’s supposed to happen, and when. Use it for ongoing tactics related to products, services, marketing, administration, and finance. They include launch dates, review dates, prototype availability, advertising, social media, website development, programs to generate leads and traffic. The milestones set the plan tactics into practical, concrete terms, with real budgets, deadlines, and management responsibilities. They are the building blocks of strategy and tactics. And they are essential to your ongoing plan-vs.-actual management and analysis, which is what turns your planning into management.

Give each milestone at least the following:

• Person responsible
• Start and end dates
• Expected performance metric
• Relationship with specific tactics and strategy points

You might also have additional information for main milestones. Then make sure all your people know that you will be following the plan, tracking the milestones, and analyzing the plan-vs.-actual results. If you don’t follow up, your plan will not be implemented.

You develop your milestones by thinking through strategy, tactics and actions for business offering and marketing. So you can naturally divide them into the same categories as your tactics: marketing and sales, product, and other (where “other” might be, as with tactics, financing activities like raising investment or contracting commercial credit). Or the milestones might be related to legal issues, or managing a team, or logistics like moving or opening a new location.

Sample Lean Business Plan Milestones

The illustration here shows the milestones from the bicycle shop lean business plan:

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Essential Appendix in Business Plans: Key Examples & Importance

20 February 2024

Welcome to our comprehensive exploration of the often overlooked yet indispensable component of business plans: the appendix. In the realm of entrepreneurship, crafting a robust and persuasive business plan is paramount to success. However, while much emphasis is placed on the main body of the plan, the appendix remains a hidden gem, brimming with potential to elevate your document from ordinary to extraordinary.

Table of Contents

Appendix in Business Plan

An appendix in a business plan serves as a vital repository of supplementary information, enriching the core content with comprehensive details. It’s akin to the backstage of a theatrical performance, housing essential materials that bolster the narrative presented on stage. Within the business context, the appendix encapsulates various facets crucial for stakeholders’ deeper understanding and assessment.

Appendix of a Business Plan

The appendix of a business plan acts as an expansive reservoir, accommodating an assortment of documents essential for comprehensive understanding and evaluation. It functions as an annex, seamlessly integrating supplementary materials that augment the primary narrative. Within this annex, stakeholders discover a wealth of information ranging from intricate financial analyses to intricate market research findings.

Appendix Business

The appendix business segment within a business plan serves as a reservoir of supplementary materials indispensable for stakeholders’ comprehensive understanding and evaluation. It functions as an archive, housing a diverse array of documents ranging from financial projections to legal agreements, market research findings to organizational charts. This segment enriches the core content, offering stakeholders a deeper dive into the venture’s operational intricacies and strategic underpinnings.

Supporting Documents Example

In a business plan, supporting documents serve as tangible evidence substantiating the venture’s viability and potential. These documents encompass a broad spectrum, ranging from financial statements to market research findings, legal agreements to organizational charts. For instance, a supporting documents example might include detailed financial projections demonstrating revenue forecasts, expense breakdowns, and cash flow analyses. Additionally, it could entail market research reports elucidating target demographics, competitive landscapes, and industry trends.

What is Appendix in Business Plan

The appendix in a business plan constitutes a critical segment housing supplementary materials essential for stakeholders’ comprehensive understanding and evaluation. Essentially, it serves as an annex, encapsulating a diverse array of documents ranging from financial projections to market research findings. Its purpose is to enrich the core content, providing stakeholders with deeper insights into the venture’s operational intricacies and strategic underpinnings.

Appendix Business Plan Example

An appendix business plan example serves as a tangible demonstration of the supplementary materials essential for enriching the core content of a business plan. It encompasses a diverse array of documents, including financial projections, market research findings, legal agreements, and organizational charts. By showcasing these materials in a structured manner, the example elucidates the depth and breadth of information housed within the appendix, offering stakeholders a comprehensive understanding of the venture.

Why Should You Include Supporting Documents in Your Business Plan?

The inclusion of supporting documents in a business plan is imperative for several compelling reasons. Firstly, these documents serve as tangible evidence substantiating the venture’s viability and potential, instilling confidence in stakeholders. Secondly, they provide a deeper dive into the operational intricacies and strategic underpinnings, fostering a nuanced understanding.

Which of the Following Should Be Included in the Supporting Documents Section of a Business Plan?

The supporting documents section of a business plan should encompass a diverse array of materials essential for stakeholders’ comprehensive understanding and evaluation. This includes but is not limited to, detailed financial projections, market research findings, legal agreements, organizational charts, resumes of key personnel, and any pertinent licenses or permits. By integrating these materials in a structured manner, the supporting documents section enriches the core content, offering stakeholders deeper insights into the venture’s intricacies and potential.

The Purpose of Including Supporting Documents in a Business Plan Is To

The purpose of including supporting documents in a business plan is multifaceted and pivotal for the plan’s efficacy. Primarily, these documents serve as tangible evidence substantiating the venture’s viability and potential, instilling confidence in stakeholders. Additionally, they provide a deeper dive into the operational intricacies and strategic underpinnings, fostering a nuanced understanding. Moreover, they enhance transparency and credibility, showcasing meticulous planning and thorough research. Ultimately, the inclusion of supporting documents bolsters the business plan’s efficacy as a comprehensive blueprint for success.

Conclusion:

In wrapping up, it’s evident that the appendix plays a crucial role in enhancing the effectiveness and completeness of your business plan. Through meticulous inclusion of supporting documents, such as financial projections, market research data, and legal documents, you bolster the credibility and clarity of your plan. This not only instills confidence in potential investors and stakeholders but also serves as a valuable reference point for your own strategic decision-making.

Frequently Asked Questions (FAQs) About Business Plan Appendices

What is the appendix in a business plan, and why is it important?

The appendix in a business plan is a supplementary section that includes additional information, documents, and data supporting the main content of the plan. It is crucial as it provides comprehensive details that strengthen the credibility and feasibility of your business proposal.

What should be included in the supporting documents section of a business plan?

The supporting documents section of a business plan should encompass a range of materials, such as financial statements, market research reports, legal agreements, resumes of key team members, permits, licenses, and any other relevant documentation that bolsters the claims and assertions made in the main body of the plan.

Why should you include supporting documents in your business plan?

Including supporting documents in your business plan is essential for several reasons. Firstly, it adds credibility by providing tangible evidence to support your claims and assertions. Secondly, it enhances clarity and transparency, ensuring that stakeholders have access to all pertinent information. Lastly, it demonstrates thoroughness and professionalism, reflecting positively on your competence as an entrepreneur.

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Milestone Schedule in Business Plan

A milestone schedule in business plan is essential for the execution of your business plan. 3 min read updated on February 01, 2023

A milestone schedule in business plan is essential for the execution of your business plan. You can think of the milestone schedule as a mile marker keeping track of how far along the road you are. In business, the milestone table helps you with writing your business plan and keeping track of how you are implementing strategies.

Tactics go hand in hand with the execution of your business strategy and milestone table. Tactics are the way you plan to execute your strategy. Milestones are then utilized to add further details to your tactics. In planning a milestone table, you will decide:

• Who will complete a specific portion of the work
• When the work will be completed
• The budget needed to complete it

Making Your Business Plan a Reality

To make your business plan a reality, list out particular steps, or milestones, to be executed. Developing a business plan with measurable actions instead of just a document will make it easier to implement. The more milestones you list out, the more complete your business plan will be.

In creating your business plan , ensure that details of the actions in the milestone table are explained in an accompanying document. Ask these questions to ensure that the plan can be translated into actionable steps:

• How will the actions in this plan be implemented?
• Are the actions in your plan specific?
• How will the implementation of the steps be measured?

Monthly Review

Setting milestones is helpful in assessing your progress. To remain accountable in implementing these actions, let your employees know that you will be tracking and analyzing the results of each action. You can also manage the milestones by discussing pertinent milestones and their implementation within a specific time period with your team. Keep these questions in mind:

• Have you remained on budget?
• Are you meeting deadlines?
• Do you need to make adjustments?

Allow for a monthly review process to review and track your progress. Without a monthly review, you won't have a system of accountability or management. It is key to hold these meetings monthly, as a quarterly or yearly review will not allow you to identify corrections that need to be made. A monthly review will allow you to always be aware of new findings to quickly implement changes.

When your team meets monthly to review business strategy, introduce a review of your milestones to ensure you are making progress. You'll have the opportunity to discover problematic areas and spot new opportunities. Make changes based on your team's feedback. New information, such as customer needs findings, could propel some of these new changes to your milestone table.

Three Types of Milestones

There are three types of milestones that should be included in your milestone table.

• Plan Review. The plan review milestone is designed to schedule the time to go over your budget, business strategy, tactics, and forecast. This will give you the opportunity to understand what is working well and what isn't so you can make changes.
• Assumptions Validation. When you have a new business, you make a lot of assumptions about what it is your customers want. Your milestones should attempt to validate these assumptions. Your goal is to find the right product or market fit. Your assumptions have led you to believe a certain target market is interested in your product. However, you might not have the correct market fit right away. At this stage, you may easily readjust your assumptions and develop new ones to apply to your customer base.
• Implementation. After your assumptions have been affirmed, you'll create implementation milestones, which build your business. These strategies come after the early stages of starting a business so that you can implement strategies you know will succeed.

Developing Milestones for Your Business

Having a clear idea of where you want your business to go will help you understand if you're on the right track. To develop your milestones, think about your business strategy and what you will be offering and your marketing. You can divide these into categories and create smaller categories, such as product or sales. You can then begin to think of your long-term goals and short-term goals. Be as specific and detailed as possible when outlining your goals to make it easier to track your progress. Use quantifiable short- and long-term goals whenever possible, as these produce measurable results.

If you need help with creating a milestone table, you can post your job on UpCounsel's marketplace. UpCounsel accepts only the top 5 percent of lawyers to its site. Lawyers on UpCounsel come from law schools such as Harvard Law and Yale Law and average 14 years of legal experience, including work with or on behalf of companies like Google, Menlo Ventures, and Airbnb.

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6 Essential Milestones to Achieve in Your Business Roadmap

Free SMART Goal Template

Ayush Jalan

• February 19, 2024

Entrepreneurs start their businesses envisioning the success they wish to see. But just having a great idea is not enough. What’s needed is a long-term roadmap with appropriate business milestones. This helps break down long-term goals into bite-sized objectives.

Through these milestones, you get a birds-eye view of where your business is and where you want to be in a given timeline. Think of it as a guiding principle for your business. It gives you direction, clarity, and the means to track, measure, and compare your progress.

In this article, we will see what are business milestones , why they matter, and how you can set them for your business. We will also share with you six of the most essential business plan milestones you need to create your own roadmap.

Table of Contents

• Business Milestones and Needs

How to Create Business Plan Milestones

6 must-have business milestones to achieve, create your roadmap to success, what are business milestones, and why do you need them.

Milestones are the indicators in your business journey that help you identify how far you’ve come and what you need to do to reach your targets. They help simplify your actions into manageable and perceivable day-to-day activities.

Writing SMART goals and setting milestones are essential for your business to succeed. Milestones help you:

• Map out your goals with relevant metrics to track progress
• Adjust trajectory in case of any deviations
• Predict when you will reach your set goals

Goals without milestones lack direction. And to be able to follow the right direction, you need the right strategies that follow the right timeline.

Creating clear, accurate, and distinct milestones is essential to reaching your goals. An effective milestone has four key elements:

• Description (What): List down the details of your milestone. For instance, instead of writing ‘increase sales, you can write ‘increase sales by 30% percent. Add as many details as necessary to understand your objectives.
• Date (When): Mention a deadline for the task . Without one, it can be difficult to achieve goals on time. Set up a timeline for each task. This helps you manage and complete tasks as per your business requirements.
• Budget (How much): Before you start any task or project, plan your budget and how much of it you want to allocate to each task. This helps you stay within your budget, avoid wastage, and save time.
• Delegation (Who): Assign the responsibility to the relevant talents. Make sure to keep adequate supervision of the progress made to ensure a consistent outcome.

Inspired by a brilliant business idea, you decided to set up your company. You also took it upon yourself to create a custom business plan , acquire capital, secure all permits and licenses, and do other paperwork. Good job!

The next step is to set yourself apart from your competitors, to establish authority. A well-made roadmap can help you get there and make sure that your business stands the test of time.

Keeping that in mind, here are 6 milestones to include in your business roadmap:

1. Create a Tailored Business Model

A business model explains how a company makes money; it describes how your business operates to generate sales and revenue. An effective business model is simple to understand and flexible to changes in the business environment.

Before you put up the “Yes, we’re open” sign, make sure to conduct a customer analysis . This will help you identify your target audience, and their pain points, and sell them profitable solutions. The more complex of a problem you’re solving, the higher you can price your solutions.

Once you’ve gathered enough data from your analysis, you can customize your business model based on the promising trends. After achieving this milestone, start selling your offerings to your target customers.

2. Sell to Your First Repeat Customer

A good business knows how to attract new customers, but a great business knows how to retain them. Your next milestone is to sell your offerings to a repeat customer, i.e. a former customer who wants to buy from you again.

Simply put, it means getting your one-time customers to revisit your store for a second purchase.

Here are a few ways to do that:

• Personalize the shopping experience: When customers buy from your store, they leave a trail of info behind like their age, gender, status, etc. This info helps you understand their buying habits, interests, and purchasing power. With this info, you can provide them with a personalized experience when they visit again to make them want to stick longer.
• Maintain customer relationships: Customers buy from brands they remember. To do so, you can reach them via email, SMS , social media, newsletters, etc. You can use these channels to let them know of special offers, remind them of sales, etc.
• Maintain a strong online presence: Interact with your customers on the platforms they use the most. Create targeted posts and increase engagement. Resist overblown hard-sell tactics. Instead, use creative ways to incur inbound leads.
• Reward customer loyalty: If you happen to be lucky enough to have loyal customers, make sure to reward them for their loyalty. Rewards can include discounts, coupons, free shipping, or free product demos. These will help spread word-of-mouth about your brand and increase awareness

3. Execute a Realistic Marketing Strategy

After attaining repeat customers, the next milestone is to multiply those numbers. We do this by using vigorous strategic marketing techniques. Remember, marketing is the heart of a business. It’s a medium to build relationships and communicate with the outside world.

A good marketer is an ambitious one, but a smart marketer injects a sense of realism into their omnichannel marketing strategy. The more realistic you are, the more likely you are to achieve your marketing goals and successfully promote and sell your offerings.

Creating a marketing strategy requires extensive research and analysis. To do so, a great start is to conduct a SWOT analysis . Keep a close eye on your industry’s growth, prevalent trends, customers, and competitors.

Marketing is a trial-and-error practice; don’t expect quick results. Once you know what works, you can outsource your marketing needs to an ad agency to save time .

4. Build a Reliable Team

After earning loyal customers and creating a robust marketing plan, the next milestone is to build a solid team . A team with a diverse skillset helps you generate new ideas, solve problems, and tackle uncertainties.

Every startup begins with a compact team. But as you progress further, you will need more support. Make sure that your team is on the same page and can manage conflicts and different opinions.

This is where a good HR can come in handy to unite the efforts of the team. Be sure to take your team’s opinions into account when making important business decisions and strategic changes.

5. Increase Your Repute in the Industry

With a reliable team in place, your next milestone is to compete with rivals and gain authority in your industry. Make use of every opportunity, online and offline, to spread your brand name. Analyze your customer needs, assess what your competitors are doing , and provide better solutions.

Doing so will help you turn heads—which later translate into sales. Write guest posts , offer free seminars/webinars, partner with other brands, use press releases, and market on social media.

6. Achieve a Set Sales Target

The milestones you’ve achieved so far are mostly qualitative. For the last milestone, you will set a quantitative sales target paired with a deadline. This means reaching a specific dollar amount of sales in a given amount of time.

Often, after a certain point, business growth stagnates. To avoid this, keep creating new goals that are ambitious yet achievable. This will ensure a higher chance of success in the long run.

Starting a business comes with all sorts of obstacles. Some are easy to overcome, and some take months. Regardless, setting milestones helps you maintain a clear vision of where you want to go.

A profitable business model, loyal customers, a realistic marketing strategy, a reliable team, a good reputation, and an achievable sales target—all combine to ensure your long-term success.

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About the Author

Ayush is a writer with an academic background in business and marketing. Being a tech-enthusiast, he likes to keep a sharp eye on the latest tech gadgets and innovations. When he's not working, you can find him writing poetry, gaming, playing the ukulele, catching up with friends, and indulging in creative philosophies.

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Business Plan & Pitch Presentation

• #1. Executive Summary
• #2. Description, Objectives, and Product/Services
• #3. Market Research
• #4. Marketing and Sales Plan
• #5. Financial Analysis and Projections
• #6. Appendix
• How To Pitch Your Business Plan

If deemed relevant, add content to support, confirm, and reinforce conclusions you reach in the business plan. An appendix is where you give greater details about aspects covered in the plan, and you can include specific details regarding market research, technology, location, and so forth.  

Appendix content may include, but is not limited to: 

• Letters of Intent/Key Contracts (to display customer interest/demand) 
• Endorsements (to reinforce that company is capable and the product or service is desirable) 
• Resumes of Key Managers (if resumes of key managers are impressive, consider including them) 
• Technical Information (if using or developing technology, more detailed descriptions can be added here) 
• Manufacturing information (detailed description of manufacturing process or flow chart describing process) 
• Floor Plan (layout and use of space, factory, etc.)
• << Previous: #5. Financial Analysis and Projections
• Next: How To Pitch Your Business Plan >>
• Last Updated: May 3, 2024 11:28 AM
• URL: https://guides.lib.usf.edu/business_plan

10 Company Milestones to Aim for in Your First Year

Thilini Wijesinhe

Reviewed by

January 22, 2022

This article is Tax Professional approved

Getting your new business off the ground is an exciting prospect that takes hard work. Making the right strategic decisions early on can help you avoid the fate of the 50% of new companies that fail within the first five years .

That’s why clear company milestones are crucial to creating a successful business.

I am the text that will be copied.

The key is to set well-defined goals and evaluate your performance against them to make sure you’re on the right track. When you choose clear company milestones to achieve in your first year, you can create a solid foundation for growth and success.

What are company milestones?

Company milestones are specific outcomes or goals you aim to achieve as part of your business strategy . That is, short-term measurable goals to tick off along the way to your larger goals.

Good business milestones should include the following:

• Measurable results
• Expected completion date
• Clear accountability
• Budget allocation

Here’s an example of a milestone that meets those standards:

Goal : Outsource monthly bookkeeping by March 31, 2022 Responsibility : Founder Budget : $500 a month

How can you use company milestones?

Start with a business plan that describes your company’s objectives and how you will achieve them. As part of this planning process, develop a business strategy—an action plan to meet your objectives.

Next, decide on the business tactics you’ll use to carry out your strategy. Here’s an example:

Strategy : Increase sales to working adults. Tactic : Use advertising methods.

Company milestones allow you to implement your business tactics by breaking them into measurable goals. Here are two milestones for the above example:

• The founder to run five targeted Facebook advertising campaigns by March 31, 2022. Budget: $1,500.
• The founder to start a daily Google advertising campaign on April 1, 2022, for 30 days. Budget: $50 per day.

Here’s how business milestones can help you.

Track your company’s performance

Entrepreneurs are usually overloaded with day-to-day business activities, so you might feel tempted to move progress-tracking to the backseat. But tracking your performance against company milestones is imperative to guide your small business or startup in the right direction.

Aim to review your important milestones once in two weeks during the first three months and monthly thereafter. That way, you can see how the business is performing against your goals and overall strategy and address any issues before they become fatal.

Sometimes, the milestones you’ve set earlier may no longer be realistic, or you may have discovered better goals. If so, you can always update them.

Create accountability within the organization

As discussed earlier, good company milestones need to have a responsible party. Well-defined responsibilities allow you to create accountability within your organization from the start. It will also allow you to delegate tasks instead of overloading yourself.

If a goal isn’t achieved by the due date, you can review it with the person in charge of the milestone and address any issues.

10 company milestones for the first year

Here’s a list of goals growth-oriented entrepreneurs should aim for in their first year of business.

1. Create a monthly budget

Timeline : one month

A monthly budget will help you manage your finances efficiently and remind you of your spending limits. With a plan in place, you can set aside funds for your company milestones and business activities throughout the year.

Budgeting may seem hard in the first year because you don’t have any previous financials for guidance. For now, aim to estimate your income and expenses to the best of your knowledge. You can adjust your budgets once you have more information.

Here are a few items to estimate for your budget:

• Fixed costs , variable costs , and any one-time costs
• An allowance for unforeseen costs
• Profits (or losses)

There are many free templates you can use to create your business budget. If you need more help, see our How-To Guide for Creating a Business Budget .

2. Execute your marketing strategy

Start by creating a marketing strategy. This is your overall plan to increase sales and achieve your business objectives. Next, implement your marketing strategy starting from the first month to generate revenue as soon as possible.

To carry out your marketing strategy, you can create a marketing plan with specific goals, such as:

• Start a social media marketing campaign aimed at your target audience.
• Grow your Facebook group to 1,000 members.
• Create a referral program to motivate customers to promote your products.

3. Make your first sale

The next milestone is to make that important (and exciting) first sale!

Sales are important to make money. But the first sale will also boost your confidence because you’ll know people are willing to pay for your goods or services. Remember not to count sales to your family and friends trying to support you.

To build a successful business, you must sell to your target audience beyond your close circle.

4. Start bookkeeping and accounting

Timeline : from the first month

Establishing a clear bookkeeping system from the start can save you a lot of work down the road. With reliable financials, you can avoid unpleasant surprises, such as realizing you don’t have money to pay your upcoming bills.

By staying on top of your numbers, you can also avoid the stress of catch-up bookkeeping during tax time.

Here are a few things you must do:

• Keep good records of all your transactions
• Track all your income and expenses.
• Monitor your cash flow.
• Create the three main financial statements every month— income statement , balance sheet , and cash flow statement .

If you want to do it yourself, good bookkeeping software can help, but if you aren’t excited about numbers, you can outsource your bookkeeping to professionals like Bench (that’s us).

Similarly, hire an accountant from the start. A CPA can analyze your monthly numbers and help you make good financial decisions. They can also prepare your taxes and help you get the maximum tax benefits.

Suggested reading :

• How to Find an Accountant
• Top 12 Questions to Ask Your Accountant
• How Much Does a CPA Cost?

5. Hire your first team members

Timeline : one to three months

A skilled team will help you lead your company to success. Hire a team that aligns with your vision, and develop your own company culture.

How many team members you must hire will depend on your business and budget. At a minimum, hire the critical personnel you need for now.

Here are some ways to find potential team members:

• Reach out to recruiters.
• Advertise on job boards.
• Post on LinkedIn.
• Advertise on Facebook groups—depending on your industry.

6. Outsource skills you don’t have in-house

As a new company, you may not have the capacity to hire employees for every service you need. Nowadays, you can outsource many tasks to professional organizations or hire freelancers.

Outsourcing can also save you money because you don’t have to spend on employee benefits, infrastructure, training programs, or equipment. Other benefits include the flexibility to find skilled professionals when you need them and the advantages of time differences.

Here are a few areas you can get outsourced support:

• Web development and design
• Copywriting
• Bookkeeping and accounting
• Administrative tasks

Depending on your business model, you may be able to outsource most of your tasks.

7. Get repeat customers

Timeline : three months

Finding new customers is costly and can take time, so it often makes sense to hang on tight to the ones you’ve got. Prioritizing repeat customers is an important business milestone because they will save you money.

Repeat customers are also a great source of referrals. If they like your products and services, they will be loyal customers and free promoters of your business.

Here are a few ways to make sure your customers return:

• Solicit feedback, and address any issues right away.
• Make sure your customer service is solid—be helpful and respond quickly. * Streamline customer experience with an up-to-date website and landing pages.
• Create a loyalty program with discounts.

8. Grow your brand

Timeline : six months

It’s important to establish your brand in your industry to increase revenue. With a solid marketing strategy and marketing plan, you can grow your brand from the first year.

Here are some ideas to help you grow your brand:

• Create a strong social media presence and post consistently.
• Define your company’s voice and stick to it.
• Start a blog on your website and create content that solves your target audience’s problems.
• Get testimonials from your customers.
• Stay consistent with your templates, logos, and color schemes across platforms.

9. Increase your sales

Timeline : eight to 12 months

Revenue is an important metric for small business growth and success. To become profitable and cash-rich, you must first generate revenue.

Typically, your sales numbers will be relatively small early on, so increasing your sales by a large number is a key goal for later in the first year.

Have a specific number you want to increase your sales by, depending on your business. For example, you may decide that you want sales to increase by 50% after eight months.

Make sure your marketing strategy and marketing plan cover tactics to help you achieve this significant increase in sales. You may decide to increase your advertising budget or launch a new product or service.

Note: while revenue is an important metric of success, it’s not the only one. Check out our blog on revenue vs. profit to learn more!

10. Analyze the performance of the year

Timeline : 12 months

It’s time to analyze the results of your hard work. That way, you can see your successes and take corrective action to fix any issues. Evaluating the year gone by will help you determine company milestones for the next year.

Here are a few ways to see how you fared:

• Track your performance against your budget.
• Analyze your sales, costs, and profits and their monthly changes.
• Analyze your cash flow .
• Review customer feedback and testimonials on all platforms.
• Organize performance evaluations for your team.

How Bench can help

Monitoring and analyzing your financials is a key business goal to making sure you are on the path to success. But what if you’re not a fan of numbers or you don’t have the time?

Bench provides monthly bookkeeping services to small business owners like you. Your dedicated bookkeeper provides you with the accurate financials you need to make better strategic decisions for your business. If tax isn’t your favorite subject, we can handle that too.

Implementing your company milestones

A well-planned list of company milestones can be a roadmap for your first year in business.

Here are a few next steps to get started on your goals:

• Organize your business milestones in one place . Using a tool like Asana or Google Drive makes it easy to revisit and review your goals.
• Revisit your business strategy . Make sure your goals are aligned with your overall strategy.
• Check if all business partners agree with the company milestones . Everyone in the business, including your team, should be on board with the company goals.
• Get a business mentor . If all things around your new company are daunting, a business mentor can help guide you, especially in the initial stages. See our guide on how to find the right mentor .

By creating well-defined goals and tracking your performance against them, you can grow your company into a profitable business.

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Business Plan – Definitive Guide 2024 part II.

14/01/2024 14/01/2024

Second part of the step by step guide how to make a business plan. This part is focused more on the execution of the business plan. You will find here strategy to enter the market, financial projections and project plan chapters.

Content of the second part of the business plan

• Developing a business plan – Execution
• Market entry strategy
• Marketing plan
• Intellectual Property Rights (IPR)
• Company personnel overview
• Team overview
• Finance and project plan
• Business Model
• Financial Statements
• Forecast and Break even point (BEP)
• Development timeline, milestones and work-packages
• Risks and opportunities
• Business plan part I.
• How to make a business plan
• Writing a business plan – Intro
• Executive Summary
• Creating a business plan
• Product/ Service description
• Activities Taken After the Project
• Opportunity
• Target Market
• Target Audience
• Competition & competitive offerings
• Business scalability

4. Developing a Business Plan – Execution

When it comes to put the business plan into real life, executive planning plays the prime role as a financial plan shows where the money will come from and go, the execution plan outlines what specifically needs to be done and when.

Developing a business plan is a skill to review your critical goals or milestones, as well as to track specific tasks to ensure that everything is on track, on time and budget.

Chapter 4 is dedicated to three main topics.

• Marketing and business plan (Short form for purposes of the business plan)
• Intellectual property rights (IPR)

Main points for Go To Market strategy

• Market dynamics – Specifics and situation in the market for the given country.
• Major market drives & issues – W hat are the main problems in the market and drivers for the given industry?
• Market data or market study – If you are serious about creating your business plan in high detail. I strongly recommend to buy market data from dedicated agencies. I would not advice to use data of standard desktop research as these data may be defective or outdated. Investors ask often questions where the data come from.
• Scenario for the given market – The market situation description, key messsages and tactics to penetrate the market .
• Competition description – Very short one as the competition is described more in the detail in the marketing plan.
• Timeline with description – Simple timeline with short description how to enter each market.
• Contacts – Mention of distributors, resellers or partners that will help you with introduction to given market.

Other important aspects to mention when writing a business plan execution are product development, concept of sales distribution and promotion.

4.1. Market Entry Timeline and Description

Many companies, understand that highly effective marketing is the key to success. Each market is slightly different and it is important to prepare the market entry plan that is consistent with marketing strategy [later in this article]. Market entry strategy (also called Go to market strategy) is different from business to business and it encompasses same structure or points for all businesses.

4.1.1. Product development

Develop the products demanded by the market. Important features that your marketing efforts have to define are – apart from the technical specifications of the product – finishing, presentation/packaging, price, etc.

4.1.2. Selling and distribution concept

There are many selling and distribution channels available in the market choosing the right channel for your product is necessary for the market. Below are few concept of sales distribution:

• Distributor
• Resellers and their networks
• Freelancers
• Direct entry to the market with subsidiary creation
• Strategic partnerships
• Merger or acquisition (but this is not applicable in our case)

4.1.3. Product promotion

Develop and execute a promotion, advertising, and public relations campaign to inform the target clients about your products or services and the benefits they can derive from them. You can find distribution and product promotion concept in files to download on slide 11 and 13.

4.2. Marketing Plan

Once you decided to make the business plan, marketing plan is essential part of it. For purposes of our business plan, marketing plan may be simpler than the marketing plan used for strategy purposes although it contains all necessary elements that are crucial for the business (Simpler version of company marketing plan).

After Examined the market and the competition (having all necessary data about our markets) it is time to make a marketing plan.

Know your Business- Before making the plan you have to know your business correctly. In this section, you describe your business with SWOT (strength, weakness, opportunity, and threats) analysis is more than enough to know your business. Please take into account that strengths and weaknesses are internal factors of the company. Contrary to opportunities and threats which are external factors that affect the company and it is more difficult to handle them. You can find SWOT analysis template in documents to download on slide 12.

Target Market- We make the marketing plan for the market so describing your target market in this section is quite common. (This was answered in part 3.1. Target audience).

Analyze competitors – this was also included in chapter 3.3. You can add very slightly some information if you find it necessary.

Brand, Positioning & Message house– These topics were discussed shortly hereinbefore. In this section I would recommend only to simply describe the main vision and mission of the brand and its image. Positioning should be clearly defined and chosen according to point of difference. As mentioned hereinbefore, positioning should contain 2-3 main points the company supports. Message house is about the message delivery to each buyer persona. Each message is different according to buyer persona profile – target audience.

Marketing strategy & Tactics – Definition of the marketing strategy and channel distribution for the buyer personas. For the marketing tactics you should understand and have a good plan how to distribute the message through the channels during the year. You can find marketing tactics template in files to download on slide 14.

Goals setting & KPIs – Setting the right goal for your marketing plan is a difficult part as it may seem easy. To describe the goal to everyone is very clear. You simply answer two questions in your mind: What objectives do you want to accomplish? Are there specific targets you want to hit? Are your goals realistic and achievable? Each goal should have KPI to measure it as you can see the progress. Do not set too many goals as it can be difficult to accomplish them. I suggest 3 to 5 goals. For instance:

• Market share (% from market)
• CAC – Customer Acquisition costs
• # of new customers
• Customer excellence

Set a budget- Do you know how much funds do you require for a marketing activities? How much do you plan to spend on marketing and promotion throughout the next year, and how much will the action items you listed above cost you? I strongly recommend to define each activity by % of the budget and then by absolute values. Please notice that this budget is only for marketing activities. The whole budget for the company is covered in section 6 financials.

It is important that all expenses must fit financial projections.

4.3. Intellectual Property Rights (IPR)

What is intellectual property rights.

Simply said it is all spiritual property (Intellectual). In this property are included all patents, licenses, know-how, brands and other objects of intellectual creation. IPR definition here.

This section is very important when making a business plan. Investors/ readers are interested in something unique and IPR gives answer to that question, on top of that IPR shows that you secured your secrets. Describe the patents and copyrights that your company owns and explain how these may give you a competitive advantage or a superior position in the industry.

If your business depends on important licenses granted by others, give a short description of these licenses and indicate who provides them.

Explain how crucial they are for your production and how you have secured their use on acceptable terms in the future. Investors or lenders may be interested to know what would happen to your business if your licensor went bankrupt.

This point of IPR is important for your investors, banks or other contributors within your business idea. The reason is quite simple, a company with own know-how or patent that nobody is possessing is attractive for further development or investment.

Once creating IPR chapter please focus on following parts:

• IPR strategy and management
• IPR ownerships (list of your IPR – patents, licenses, codes etc…)
• Security before exploitation
• Knowledge management strategy

Before creating IPR chapter you should know answers to these questions:

• Do you or your company have/ has any intellectual property (IP)?
• What are your IPR assets? (Patents, copyrights, trade marks or know-how).
• Do you have any process or strategy for knowledge management to keep it sustainable throughout the company?
• Do you have any security to protect your IP against commercial exploitation?

5. Company Personnel Overview

In planning your business you have most probably thought about how you would like to structure the company, i.e. divide it into distinct functional units. You probably have also identified the head of each of these units. If this work has been done, you should compile an organizational chart and include it in your business plan.

Providing the Company overview helps investors and lenders in many ways  such as:

• Providing evidence to the lender or investor that you have seriously considered the future of your business.
• Confirming that you have identified the people required for operating the business. Naming persons in the chart helps to give a sense of reality to your business plan.
• Making clear to everybody in or outside the company who is responsible for what.

5.1. Team Overview

In this portion of the business plan we describe our company team. The main purpose of the team overview is team skills and capacities demonstration. You do not have to describe each member but only the leaders and key persons/ employees.

Investors/ partners need to see that responsible C+ level persons have appropriate experience to succeed with the project.

Here are few key points for team description:

• First/ Last Name
• Years of work experience
• Achievements in his/ her professional life
• Relevant bio (Why is he/ she crucial for your business)
• Unique skillset

After the key team member description you can also describe very shortly the team as a whole. You can highlight strong and weak points. For the weak points try to turn your weaknesses into reasons what you will do next to cover these weaknesses. You can include also very brief description of team incentives.

In case of missing some key competences I suggest to insert short strategy how to secure these competences in future.

Internal solutions

• Know-how transfer: Trainings and education for internal employee. Newcomers in team with seniors.
• Key roles identification
• Identification of necessary skillset
• Staff capacity envisaged
• Training process

External solutions

• Standard search for employees
• Job portals
• Networking and contacts within the industry
• Personnel agencies and ATS

6. Financial and Project Plan

Financial planning is the key element for your business plan. It’s important not only for you as well as your investors, funds or the lenders.

For the company point of view  all the decisions and assumptions that you make is totally depends on the finance because if you introduce new products, change the focus to new markets, refurbish your machinery, change your human resource policies, change the advertisement mix, etc., each one of these actions will eventually have an impact on your financial statements.

At the point of the investors, Your lender or investor will particularly want to know what you will be doing with the money you get and how you plan to generate the necessary cash flow to pay it back. A decision on whether your business will be funded or not.

6.1. Business Model

In this segment we cover all activity which generate revenue from operation. It is the DNA of the company’s strategy and it sets the direction for success. Here are the list of components that are found in most business models:

Unique Value Proposition :- UVP refers to explain why the customers are willing to buy our solution for there pain point to find out the answer are as follow:

• Identify all the benefits your product offers.
• Describe what makes these benefits valuable.
• Identify your customer’s main problem.
• Connect this value to your buyer’s problem.

Please note the difference between unique value/ selling proposition and point of difference.

UVP/ USP : Point out on the benefit that client will get from the usage of the product. Value for money.

Point of Difference (PoD) : This is the factor that makes product/ service standing out of the crowd. What makes it unique among the competitors.

Revenue Stream: A Revenue Stream is the building block presenting the cash a company generates from each Customer Segment. Most businesses need at least one great revenue stream to earn money. I assume to find more revenue streams for your product. Let’s say main revenue stream and other complementary streams. (For instance SaaS service can have main/ primary revenue stream from recurring payments, secondary stream from initiation fees, tertiary stream from add-on recurrent fees and quaternary revenue from customization).   If the investors bankers are investing money in their project they are very interested in from where you generate the profit or the revenue.

Pricing: Price refers to the product or service is based on supply and demand. This is very crucial part of your business model. You must to choose pricing that generates enough money for you but it is not very expensive in the eyes of the customer.

How to setup the pricing properly?

I strongly recommend to choose several pricing options (not too many, best 2 – 4 as more options can be too confusing). Pricing depends also on quantity or usage frequency.

Use historical data and make assumptions to set the pricing policy properly and correctly. Best methods to set up pricing according to assumptions are sensitivity analysis (in excel what-if scenario) or simple stress test made of three options (# of users, type of the user or whatever your client segment is).

In sensitivity analysis you usually change 2 variables and you see the possible or best fit options to choose from. Afterwards you can create packages the client can choose from. (For the investor information it is satisfactory).

6.2. Financial Statements

Financial statements are written records that convey the business activities and the financial performance of a company. You share your detailed financial statements with your investors or lenders in later negotiations about the investments or financing:

• Balance sheet
• Income statement
• Cash Flow statement

You can find templates for financial statements in files to download 15,16 and 17.

At the beginning of the it is enough to have an overview of your financial statements.

6.3. Forecast and Break Even Point (BEP)

6.3.1. forecasting revenue.

Your business revenue forecast is an essential part of future business planning. In this we calculate approx. how much revenue we earn in future it doesn’t show the exact figure of the future revenue but it does provide several methods that will help you forecast your revenue as accurately as possible.

Forecast can be very detailed and you can take many approaches how to forecast. For the needs of a standard business plan I would suggest simple forecast .

You can find forecasting model in files to download sheet PnL_FC.

It does not matter what kind of a forecast do you provide. What matters most to investors or funds are these 3 main parts: Assumptions [your data baseline], breakdown of the income or expenses, company historical data (financial one). Few best practices in forecasting:

• Make 2 or 3 versions of your forecast. It is also called realistic, pessimistic and optimistic forecast. Make breakdown of your revenue (show in which streams all revenue will be composed). Do not forget to include changed expenses for each scenario.
• Check your assumptions twice. OR you can simply buy a study from given industry to make a benchmark for your data. (This part is very important for the investor as the assumptions and its granularity gives high credibility to your forecasts).
• User historical data. You can include (recommended) your last 3 years data to better forecast your business.
• Forecast up to 3-5 years. No more. As forecast for 6-10 years is much more a prophecy of an oracle than valuable forecast.

6.3.2. Break even or Break even point (BEP)

Break point refers to the point where our total cost is equal to total revenue (TR=TC). It is a situation where a company has neither loss nor profit. We include this point in this business plan because investors are concerned about that point the reason behind it when the company crosses the break point after this company starts earning profits.

Break even is included in business plan usually if you start to run the business. In case of a company with longer history you do not have to include break even (Income statement forecast shows the investor when he will get his return on investment).

Once again as for the income statement or revenue projection you can calculate BEP by single way or more exact but difficult way. You can find break even template in files to download on sheet PnL_FC.

A.    Single way calculation of break even point (BEP)

• BEP calculation based on units : BEP(units) = Fixed costs / (Revenue per unit – Variable costs)
• BEP based on sales: Divide the fixed costs by contribution margin. BEP (sales) = Fixed costs / contribution margin. Contribution margin = Price of product – Variable costs

This single ways shows simply to investor when business starts to earn money .

B. More sophisticated BEP calculation

EBITDA + Income tax + Change in working capital + CAPEX = Free cash flow to firm (FCFF)

FCFF + Interest costs + Repayment (Principal) = Free cash flow to equity (FCEE) In the moment (in the year) when FCEE in excel is 0 or higher, that is the year of BEP. Year when the investor starts earning money and his investment will be repaid. (Said very simply).

Note: If you are not very experienced in financial calculations I would strongly recommend to ask a financial controller, advisor or accountant for help with breakeven or all financial calculations as they are very important for investor decision making.

6.4. Development Timeline, Milestones and Work-packages

6.4.1. development timeline.

A development timeline serves as the initial schedule that an entity will follow in developing its products, systems, or processes. Development timeline assure that the expected or target completion date will be achieved. with regarding I recommend to use Gantt chart in this section. (We mentioned simple timeline in previous chapter 2.1. ). You can find Gantt chart template in files to download on sheet Gantt.

6.4.2. Milestones

Milestone is the list of what is supposed to happen in the organization. In the list we include when it starts, when it finished, what’s the budget, who’s in charge, and which department is responsible for the activity. Milestone table is very important table in a business plan, because it’s so obviously important for tracking progress and making your planning part of your management Example of milestone table you can make this table in Microsoft Excel, Apple iWork, Lotus 1-2-3, and of course, Business Plan Pro or other simple software.

Few important parts that a milestone should incorporate:

• Name of the milestone/ activity
• Starting and ending date of the activity
• Responsible person for the activity

6.4.3. Work packages

 Work-packages refers to breaking the project and milestones into small tasks (modules)  which shows activities related to the product/ service creation. For each activity or milestone in the work-package set the following:

• Number of the task
• Name of the work-package
• Start & end date
• Number of persons working on the work-package and number of the months the works will take
• Requested budget for the work-package
• Description of the work-package
• Deliverable

6.5. Risks and Opportunities

6.5.1. risks.

Business plans are based on numbers of assumptions. All the assumption that we made is not true all the time actual results are totally different from the assumptions that we make so all the investors which are invested in our project they are likely to know “What will happen if one or more of the parameters deviate significantly from your original estimates?

How will your financial situation be affected? What is the risk that your cash flow, profitability and balance sheet will deteriorate so much that your whole firm is seriously endangered?” Briefly you should show to investor that you accounted for certain risks and you know how to lower/ mitigate them once they occur.

In your risk table you should include following.

• Impact (Low, Medium or High)
• Probability (Low, Medium or High)
• Type of the risk (Exchange rate, technical, commercial etc.)
• Mitigation – here you describe how to lower the impact of the risk or how to avoid it.

6.5.2. Opportunities

In your possibility plan you should not only consider possible deviations from your assumptions that would mean extra risks for your business. You should also think about how you would deal with the challenge if the business developed much better than you assumed. Here are the example:

Your sales volume rises much more rapidly than you assumed. How can you increase your production capacity in the short term? How do you quickly find additional suitable employees? Can you outsource some of the work?

Your cash flow increases more than expected. What do you do with your extra cash? Can you negotiate with your bank and repay your long-term debts earlier? What is the optimum way to invest the money: expand the business of the company, acquire another firm, buy securities, etc.?

Your major competitor sells his business. An important competitor decides to sell his business at a good price, for example because there is no successor to the owner, who is retiring. What would you do? Buy the whole company and integrate it into yours? Buy only the assets? Buy only the clients?

Table of opportunities has similar points as a risk table. (Opportunity, impact, probability, type and description).

6.5.3. KPIs

It is necessary to include KPIs into the business plan as the investor or whoever could see how and what are you going to measure.

High-level KPIs may focus on the overall performance of the business, while low-level KPIs may focus on processes in departments such as sales, marketing, HR, support and others . KPIs were mentioned in the chapter 4.2.

In this only worth to mention KPIs general groups.

High-level KPIs Revenue, EBITDA, market share, annual growth or other similar. Low-level KPIs We can divide them into categories like financial KPIs, commercial KPIs (market share, revenue, expenses marketing and sales, customer acquisition costs, monthly recurring revenues etc.), technical KPIs (to achieve certain technology level) and others.

7. appendix.

Explanation  of how to use the appendix

Appendix in business plan we should write most notable achievements of your management team in this section of your business plan. Then, at some point early in this section, you can place a parenthetical reference to the inclusion of their resumes.

The reader can decide for himself whether to read or not. Content should always be your guide, just as surely as you should include copies rather than original documents in the appendix. Consider your options, which depend on the content in your business plan:

• Building permits.
•   Charts and graphs.
•   Competitor information.
•   Credit reports.
• Equipment documentation.
•  Incorporation papers.
•  Leases or rental agreements.
•   Legal documents.
• Letters of recommendation.
• Licenses, permits, trademarks and patents.
•  List of business affiliates, such as your accountant and attorney.
• Marketing reports and studies.
• Pending contracts.
•  Pictures or illustrations of your product line.
•  Press clippings, feature articles and other media coverage.
•  Spreadsheets.
•  Tax returns

If you made it to this end, “Congratulations” ?? you are one step closer to make an outstanding business plan for your target audience. Next step is just the practice.

In the nutshell, strategic business plan is a summary of the whole business in one document. The reader must get good and granular grasp of what is going on, when, how and why.

The business plan informs and plans next steps in business, on the other hand it ingorms key stakeholders such as investors, banks, funds, strategic partners, owners or key employees about the next steps of the business.

Each chapter of the business plan should support other and everything must be aligned – financially and strategically as the reader can see trustworthiness of your plan.

Do not forget when writing a business plan most important chapters such as executive summary, problem and solution, innovative idea, point of difference, growth strategy – go to market strategy and financials.

Now it’s your TURN. What interested you the most or what are your business plans to be prepared? In case of any questions or suggestions let me now in comment below or by the message right now.

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Instagram's desperate move

Gen Z is fleeing the social media platform. Meta has a dumb new plan to win them back.

Instagram would super-duper like everyone to post more, especially creators. In a landscape where people are posting less and less on social media overall, making the platform seem active and vibrant is crucial to keeping people's attention. So Instagram is pulling out all the stops, or at least some stops, to get users to share, some of which may be more worthwhile than others.

I've recently noticed that the company has been giving people with creator and business accounts virtual rewards for certain "achievements" or milestones on the platform. If a user adds to their stories at least seven days in a row or gets a certain number of plays of their reels, they receive a badge that amounts to a digital "woo-hoo." While the feature has been around since late last year, Instagram promoted it in a blog post early this month. It also included some tips on making the most of the feature and succeeding on the platform, including tracking "achievement" progress, posting regularly, and encouraging followers to interact — the thing that makes the whole social-media machine work.

Plenty of apps are gamified to try to get people to engage and stick around, even if the rewards they get for playing along are meaningless. Fitness apps congratulate you for working out X number of days in a row or getting your steps in. Wordle lets you track your streaks, as does the language-learning app Duolingo . Gamification can be fun — it feels kind of neat to get a little congrats for getting your steps in. But it can also be icky. It can distort behavior, putting focus on getting whatever achievement instead of accomplishing the task at hand. It may even make people who don't hit certain goals feel like they're lesser, especially if their shortcomings are visible to others. (Instagram's new badges are private unless creators choose to share them.)

The badges aren't a stick, but they're not exactly a carrot, either — well, maybe one of those soggy baby carrots at the bottom of the bag in the back of your fridge.

From a business perspective, Instagram's move makes some sense. Instagram is a key part of Meta's overall business and a major revenue generator. Court filings that came out earlier this year revealed that Instagram generated $32.4 billion in ad revenue in 2021, 27% of Meta's total revenue and more ad revenue than YouTube brought in. In a business landscape where Meta has been dumping tons of money into the metaverse and artificial intelligence, Instagram's continued success is vital.

"You could talk to a lot of people and they would suggest that essentially most or all the company's growth more recently has come from Instagram. And so they're obviously trying to think of ways not only to keep people engaged, but I think they're very cognizant of pretty constant competitive threats," Scott Kessler, the global sector lead of technology, media, and telecommunications at Third Bridge Group, said. That includes direct rivals such as TikTok and Snapchat, as well as all the other things on and off the internet that are contending for people's attention at all times.

In particular, Instagram needs to keep Gen Z and people even younger coming back to the platform, even if it's not always great for their mental health and well-being . Doing that requires a constant flow of new content so the platform doesn't become just a sea of ads and irrelevant, boring stuff. Instagram's parent company, Meta, doesn't want it to go the way of Facebook, which for many people, serves as a tool for birthday reminders and seeing what their one weird aunt is up to, if they ever sign in at all.

While it is understandable why Instagram would do this, whether it will work is another question. People are already posting for likes, attention , and clout. Adding a little badge to show one's personal achievements makes the endeavor feel more official, but it's not clear how much it will make a difference.

I don't see badges being the solution to increase posting cadence.

Ali Grant, a partner and the chief marketing officer at the Digital Dept., an influencer-management company, told me she understood the idea of trying the gamification concept — she sees it all the time in corporate. She has her doubts about how effective this will be, though.

"What creators want on the platform is reach and engagement," she told me. "When that's lacking, the motivation to post dwindles, and they seek it elsewhere. I don't see badges being the solution to increase posting cadence."

The number of posts being added by content creators, or really anyone for that matter, seems to be at an all-time low, Grant said. The creators who post consistently are the ones who see more growth and engagement, but regularity still doesn't guarantee success, and there's no clear rhyme or reason to what ends up getting the most attention.

"There's this pressure to create aesthetically elevated content for Instagram, and that deters people from posting as much as they might on stories or on TikTok, which is less curated and more of the moment," Grant said. "It's a mix of bandwidth issues and pressure for the type of content required for in-feed Instagram posts."

Alixandra Barasch, a marketing professor at the University of Colorado Boulder's Leeds School of Business who studies how new technologies influence consumer behavior, was also dubious of this whole Instagram badge situation. People like setting and achieving goals, including keeping a streak , which becomes a goal in and of itself. But an Instagram posting streak is different from, say, exercising every week for a year or doing a language lesson daily, both of which have intrinsic value. There's enjoyment and satisfaction in the action itself beyond the extrinsic reward. You feel good about trying to get in shape or practicing Spanish no matter who sees; that's not the case for Instagram posting.

"Language learning is a goal people have in and of itself, and so having a badge and being rewarded for doing that, I'm intrinsically happy about that badge," Barasch said. "But to post on Instagram, I'm not like, 'Wow, I'm a great poster.'"

The trade-offs are that I'm putting myself out there. I might not get a lot of likes. People might judge me. There are so many social dynamics

Barasch said people seeing their own little badges may help in the short term, but it's hard to imagine a long-lasting impact unless it comes with some other perk or reward.

"The trade-offs are that I'm putting myself out there. I might not get a lot of likes. People might judge me. There are so many social dynamics," Barasch said.

A spokesperson for Meta acknowledged that the tools wouldn't be useful for every creator but said they'd seen them help creators who are just getting started and that, overall, Instagram wanted to do more to give creators guidance to achieve their goals. On the gamification front, the spokesperson said the "last thing" the company wanted to do was add more pressure on creators and emphasized that the features were optional, private, and relatively low stakes.

"This is very much a feature that's meant to help creators set goals within the app since we see creators already doing this on their own when they set their own personal challenges," the spokesperson said. "We want to help guide creators with the right goals and milestones that we believe will help them succeed on the platform."

Ultimately, the Instagram badges aren't the end of the world. At best, they're a nothingburger. At worst, they seem a bit lame and add to the vibe that Instagram is becoming a platform for olds. Grant sent me a screenshot of her achievements, none of which she has earned yet, and noted she'd never looked at them before I asked her about them. I texted my most Instagram-aware friend — who has a business account — to ask about her badges, and she sent me a screenshot of something different because she didn't know what I was talking about.

The Instagram badges aren't widely available for all users yet, and a spokesperson for Meta said they had nothing to share on whether they eventually would be. In the meantime, the badge thing seems pretty neutral to negative. Of all the achievements to care about, posting a story seven days in a row isn't a particularly aspirational milestone, and it's hard to gamify a social-media landscape that is already, by and large, a game.

Emily Stewart is a senior correspondent at Business Insider, writing about business and the economy.

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