resume samples for manager operations

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20 Operations Manager Resume Examples - Here's What Works In 2024

Operations manager positions can be highly competitive. we’ve crafted six resume templates to help you snag one of these coveted jobs in 2023 (google docs and pdfs attached)..

Operations managers are high-level professionals who oversee the day-to-day operations of a business. They often manage multiple departments, balancing budgets and allocating resources to make the company as efficient and profitable as possible. This upper-management role is as rewarding as it is challenging; you’ll have wide-ranging responsibilities and will need a broad skill set to meet the demands of your job, but you’ll be able to use your expertise and leadership to steer your company towards long-term growth and success. As businesses are increasingly recognizing the crucial importance of these types of managers, the field is growing; some sources have projected a 6% increase in operations manager job opportunities from 2019 to 2029. Positions often pay well and can be competitive, even for qualified candidates. If you’re applying for an operations manager job in 2023, you need to show that you have what it takes to thrive in that role. Recruiters want to see that you have leadership abilities, management experience, interpersonal skills, and the capacity for making sound decisions that can positively impact the future of a company. In order to leave a lasting impression on a hiring manager, you’ll need a strong resume that sets you apart from other applicants. Read on to learn more about how to create a stellar operations manager resume that will showcase your most pertinent skills and abilities.

Operations Manager Resume Templates

Jump to a template:

• Operations Manager
• Business Operations Manager
• Technical Operations Manager
• Sales Operations Manager
• Marketing Operations Manager
• Operations Associate (Entry Level Operations Manager)
• Retail Operations Manager
• Warehouse Operations Manager
• Senior Operations Manager
• Healthcare Operations Manager
• IT Operations Manager
• Process Improvement Manager

Jump to a resource:

• Keywords for Operations Manager Resumes

Operations Manager Resume Tips

• Action Verbs to Use
• Bullet Points on Operations Manager Resumes
• Frequently Asked Questions
• Related Other Resumes

Get advice on each section of your resume:

Template 1 of 20: Operations Manager Resume Example

The operations team is a crucial part of any successful company. The operations manager leads the operations team in managing all activities and initiatives associated with production and organizational processes. Operations managers can work in numerous fields and environments, and the job role may change based on the industry. However, regardless of industry, the operations manager is broadly responsible for overseeing the efficacy of most business operations. To become an operations manager, you’ll need a bachelor's degree in an associated field, such as business management, logistics, or applied statistics. Hiring managers will be looking for a candidate with strong communication, problem-solving, and project management skills. In addition, they will look for someone with relevant previous experience, such as prior roles as an operations officer, operations analyst, or business management consultant.

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Tips to help you write your Operations Manager resume in 2024

   showcase your ability to find creative solutions.

The operations manager is responsible for identifying aspects of a business's operations that are ineffective and finding effective solutions for them. Your resume should demonstrate how you have identified issues and implemented new solutions in prior roles. Your resume should clearly show that you can identify problems and can use critical thinking and problem-solving skills to find solutions.

   Demonstrate your ability to lead and train others

Another crucial piece of the operations manager's role is the ability to effectively train, monitor, and lead staff. The operations manager may be tasked with creating new training programs for employees. As such, it’s important to note any experience you have training staff, implementing new HR initiatives, and improving employee KPIs on your resume.

Skills you can include on your Operations Manager resume

Template 2 of 20: operations manager resume example.

A successful operations manager needs to have a variety of skills. Excellent communication and leadership skills are vital because operations managers must work effectively across different teams and departments. More than anything else, these managers need to be able to generate measurable results for companies. A resume like this one uses detailed examples and numbers to show how you made a difference in previous positions.

   Specific metrics to quantify impact at former jobs

This resume lists numerous examples of past achievements that had a measurable outcome (e.g. “increased sales within the first year by 15%”). These numbers are proof that your ideas and actions had a positive impact at places where you used to work.

   Mentions leadership and mentorship experience

Operations manager positions are senior-level roles that require proven leadership abilities. Mentioning how you coached, trained, or managed staff at your previous jobs shows that you have the ability to lead others.

Template 3 of 20: Business Operations Manager Resume Example

A Business Operations Manager wears many hats. As a hiring manager, I can tell you that we're looking for more than just someone who can keep things running smoothly. We need a strategic planner, someone who understands the impact of their decisions on every branch of the business. On top of that, the world of operations is under constant evolution, especially with the rise of digital transformation strategies. Your resume should reflect how you've adapted to these changes and used them to drive business success. When writing your resume, remember that it's not just about showing off your past roles and responsibilities. It's about demonstrating your ability to use your comprehensive understanding of business operations to make strategic decisions that drive growth.

Tips to help you write your Business Operations Manager resume in 2024

   highlight your strategic planning skills.

A Business Operations Manager needs to see the big picture and make strategic decisions. Don't just list your duties, show how you used your understanding of business operations to drive success. Maybe you implemented a new process that increased efficiency, or perhaps you led a project that significantly reduced costs.

   Showcase your adaptability to digital changes

The digital landscape is reshaping the world of operations. Highlight experiences where you've navigated through digital transformations or implemented technology to streamline operations. This will show potential employers that you're capable of leading their businesses into the future.

Skills you can include on your Business Operations Manager resume

Template 4 of 20: business operations manager resume example.

Business operations managers may have more senior or executive roles at some companies than other operations managers. This resume showcases extensive experience within the field and accomplishments that demonstrate a high level of ability. Past promotions look good on any resume, but they’re especially important for business operations managers because they show leadership and proactivity.

   Demonstrates growth through past promotions

This resume template mentions being promoted with a past employer, which is a mark of outstanding performance and professional growth. Both of these factors are crucial for senior-level job candidates.

   Strong action verbs highlight management skills

To be considered for a business operations management role, you need to establish yourself as an expert in managing people. Leading resume bullet points with verbs like “overhauled”, “managed”, and “developed” underscores your management abilities, especially when you back them up with specific results that you achieved.

Template 5 of 20: Technical Operations Manager Resume Example

As a Technical Operations Manager, you stand at the intersection of business strategy and technical execution. In this rapidly evolving field, you'll need to highlight your ability to adapt and drive tech initiatives that align with broader business goals. Now, more than ever, companies are eyeing for tech operation managers who double as change-makers, pushing the boundaries of innovation while keeping systems running smoothly. Because of this, your resume needs to show not only your technical expertise, but also your project management and team leadership skills. In writing your resume, it's crucial to avoid industry jargon and make your accomplishments as concrete and quantifiable as possible. Remember, hiring managers don't just want to see a list of your roles; they want to know the real-world impact you've made.

Tips to help you write your Technical Operations Manager resume in 2024

   quantify your impact.

Instead of just listing your job duties, talk about the results you achieved. Be specific and provide data, like "Reduced system downtime by 35%" or "Implemented a security protocol that cut breaches by half". Numbers are compelling and show you drive results.

   Show off soft skills

Technical Operations Management isn't just about technical skills, it's also about leadership. Show that you can lead a team and manage projects. For instance, mention a complex project you led to successful completion or how you improved team productivity.

Skills you can include on your Technical Operations Manager resume

Template 6 of 20: technical operations manager resume example.

As a Technical Operations Manager, you're responsible for ensuring the smooth functioning of all technical aspects within an organization. Your role requires a balance between strong technical skills and leadership abilities, as you'll be managing a team as keeping systems running well. Your resume needs to reflect this mix. Over the past few years, there's been a shift toward highlighting experience with cloud services and automation tools, as businesses look to streamline operations and move towards digital transformation. Therefore, when writing your resume, it's essential to highlight your experience in these areas, alongside your leadership capabilities.

   Showcase your technical certifications

If you hold any specific certifications in areas like ITIL, PMP, or cloud services (such as AWS or Azure), make sure you highlight them. Given the technical nature of the role, having such certifications can make you more attractive to potential employers.

   Highlight your leadership skills in a tech environment

As a Technical Operations Manager, you're not only dealing with systems but also managing a team. You should indicate any experience you've had leading tech teams, focusing on how you've driven efficiency, resolved conflicts, or managed projects successfully.

Template 7 of 20: Technical Operations Manager Resume Example

Technical operations managers work closely with technical teams to ensure that projects run smoothly and are completed according to all necessary specifications. They need to balance technical concerns with the interests of the company as a whole. If you’re applying for one of these jobs, use a resume like this one to showcase a blend of technical and managerial abilities.

   Tailored to technical operations managers

This resume does a good job of highlighting operations management expertise, and it also includes technical experiences such as the architect and analyst positions. Having a strong background in technical roles can make you a stronger candidate for a technical operations manager position.

   Good use of skills section

Technical work is specialized and requires specific hard skills. The skill section on this resume lists competencies such as programming or big data tools (e.g. Amazon Web Services). If you’re proficient in any of these areas, mention them by name to show evidence of your technical expertise.

Template 8 of 20: Sales Operations Manager Resume Example

A Sales Operations Manager is a crucial role in any sales-driven organization, as they are responsible for streamlining sales processes and improving sales team performance. In recent years, companies are placing greater emphasis on data-driven decision-making, so showcasing your analytical skills on your resume is key. When crafting your resume for this role, remember to emphasize your ability to manage sales operations, develop sales strategies, and optimize overall team performance. In addition to your strong sales background, it's important to demonstrate your expertise in managing complex tasks and cross-functional teams. Companies are increasingly looking for candidates with a blend of sales management and operations experience, so make sure you highlight those qualities in the resume.

Tips to help you write your Sales Operations Manager resume in 2024

   showcase data analysis expertise.

As a Sales Operations Manager, your ability to analyze sales data and draw meaningful insights is key to improving team performance. Be sure to highlight your experience with data analysis tools and the tangible results you've achieved through data-driven decision-making.

   Mention process improvement initiatives

Sales Operations Managers are responsible for identifying and implementing process improvements to optimize sales team efficiency. Be sure to include examples of process improvement initiatives you've led or participated in and emphasize any improvements in sales performance or efficiency as a result.

Skills you can include on your Sales Operations Manager resume

Template 9 of 20: sales operations manager resume example.

Some companies employ sales operations managers to oversee their sales teams. These managers have a myriad of responsibilities, including training new sales staff, fostering communication between employees and clients, and streamlining sales processes. When you’re seeking one of these roles, your resume should show that you have some background in sales as well as management.

   Focuses on sales and management experience

This resume sample focuses on the right kinds of work experience for the job. In addition to a previous sales operations management position, there are two sales manager positions, which suggest a strong foundation in sales. There are also plenty of examples within the bullet points that show management skills.

   Highlights measurable results relating to sales ops managers

Operations managers get evaluated on the results they achieve, and the same is true for sales professionals. Having concrete figures to show for your work (e.g. “increased overall departmental sales by 10% in a single year”) helps quantify what you accomplished and shows potential employers what you may be able to do for their companies.

Template 10 of 20: Marketing Operations Manager Resume Example

If you are technically inclined but also creative with marketing experience, a role as a marketing operations manager might be a great fit for you. Marketing operations managers oversee the technology and automation processes used to streamline marketing practices. The marketing operations manager handles implementing and improving marketing technology and processes, establishing needs and budgets for marketing technology, and working with other managers to understand what technology is needed to improve the marketing process. For this role, you will need an educational background in marketing. A master’s degree in marketing or business is preferred. You may also have a bachelor’s degree in marketing and get a certification in marketing operations to be considered. More importantly, hiring managers will be looking for someone with a deep understanding of current marketing tools and how to implement them. An ideal candidate will have previous experience in marketing, sales, business analytics, or another related field. Marketing operations managers must be creative and great problem solvers while also being technically knowledgeable.

Tips to help you write your Marketing Operations Manager resume in 2024

   showcase previous success improving marketing kpis or processes.

When hiring a marketing operations manager, companies want someone who knows how to produce results and optimize processes. For this reason, it’s important to highlight how you have improved marketing processes in the past, and what results you achieved. Showing hiring managers you are able to effectively improve processes is critical to landing this role.

   Gain certifications in marketing operations

Being a marketing operations manager requires a technical skill set that might not be taught in college. The marketing operations manager must know about marketing technology; how to implement it, how to ensure it integrates with other software, and how to track its efficiency. For this reason, it may help to become certified in marketing operations, or take courses to become certified in different marketing software programs.

Skills you can include on your Marketing Operations Manager resume

Template 11 of 20: marketing operations manager resume example.

A marketing operations manager supervises and optimizes companies’ marketing efforts. They may plan and implement campaigns, manage social media accounts, analyze performance, and ensure that all projects and messaging align with the company’s brand. A resume like this one is a strong choice for aspiring marketing operations managers -- it emphasizes skills specific to marketing and work experience in related positions.

   Prominent skills section with relevant marketing skills

Desirable skills for marketing operations managers include marketing areas such as strategy, B2B, campaign management, and analytics -- and this resume uses its skills section to feature these competencies.

   Great action verbs make accomplishments shine

The work history bullet points here all begin with strong verbs such as “collaborated”, “managed”, and “developed”. Words like these show your initiative and clearly illustrate what you achieved in your former roles.

Template 12 of 20: Operations Associate (Entry Level Operations Manager) Resume Example

Being an Operations Associate or an Entry Level Operations Manager is primarily about ensuring smooth operation of the business. You'll be involved in a variety of tasks ranging from managing day-to-day operations, planning, communication, and even troubleshooting. The trends show that versatility is a must in this role - given the multi-faceted nature of operations, it's crucial to demonstrate your adaptability when writing your resume. Companies are increasingly seeking candidates who can juggle multiple tasks, make data-driven decisions, and lead teams effectively. With the rise of remote work, showcasing your ability to manage virtual teams and adapt to digital tools can give you an edge.

Tips to help you write your Operations Associate (Entry Level Operations Manager) resume in 2024

   showcase your versatile skill set.

For an Operations Associate role, it's crucial to convey your versatility. You should display transferrable skills like leadership, problem-solving, and adaptability. It's not just about having these skills, but showing how you've used them in past roles or projects can make a major difference.

   Display data-driven decisions

Operations is heavily driven by data. Hence, presenting examples of how you've used data to drive decisions or improvements can highlight your strategic thinking. Quantifying the impact of your work ('increased efficiency by 20%' or 'reduced costs by 15%') can be particularly effective.

Skills you can include on your Operations Associate (Entry Level Operations Manager) resume

Template 13 of 20: operations associate (entry level operations manager) resume example.

Operations associates can learn about business operations as they work to support the day-to-day functioning of a company. While you do need to be organized and conscientious for this type of role, you don’t need management experience for this entry-level role -- so use your resume to underscore your education and internship history, as shown in this resume.

   Leads with educational experience

As an entry-level applicant, you won’t have a lot of work history to discuss -- so start your resume off with what you have accomplished in school and internship experience. If you’ve done coursework in relevant areas such as data analytics or operating systems, it’s great to mention that up-front.

   Relevant internship experience

This resume points out accomplishments at internships that directly relate to being an operations associate. The bullet points show that even though you’re early in your career, you’ve already made an impact with your work.

Template 14 of 20: Retail Operations Manager Resume Example

A retail operations manager is in charge of the daily operations of retail stores. You will manage the staff, staff schedules, and stock. You will also ensure the stores are kept clean, tidy, and efficient. Most retail operations managers will have bachelor’s degrees in management, business administration, or a related field. Substantial experience in customer service and retail is also expected. This resume shows a strong educational background as well as extensive experience in sales and retail.

Tips to help you write your Retail Operations Manager resume in 2024

   use metrics to show your effect on the bottom line..

A retail operations manager’s goal is to maximize efficiency. Maximized efficiency can translate to reduced costs and increased profits so include any metrics to show how you accomplished this in your previous positions. This resume is full of these metrics.

   Include your biggest achievement in the introduction section.

You don’t want your most significant accomplishment to get lost in your lengthy experience section. Let your shining accomplishment stand on its own by including it in the introduction section.

Skills you can include on your Retail Operations Manager resume

Template 15 of 20: warehouse operations manager resume example.

As the name suggests, this operations manager is in charge of the daily operations of a warehouse. Your tasks may include, ensuring the distribution plan is effectively realized, tracking inventory, overseeing the dispatching of inventory, etc. You will need to understand the goods your company is selling, their sales cycle, available transport methods, and the workings of a warehouse. As a manager, you will also need to have experience effectively managing a team. Take a look at this strong warehouse operations manager resume.

Tips to help you write your Warehouse Operations Manager resume in 2024

   quantify the size of the teams you managed..

Warehouses usually need a sizeable workforce to operate efficiently so show recruiters that you are capable of managing large teams by listing the number of people you have managed in previous positions. This applicant impressively supervised 125 warehouse employees in their previous position.

   Your tools section should reflect industry standards.

Ensure that your tools section includes all the main tools used by professionals who operate warehouses and manage teams. If you applying to a specific company, do research to find out what tools they use and ensure you include those tools in your resume.

Skills you can include on your Warehouse Operations Manager resume

Template 16 of 20: warehouse operations manager resume example.

A warehouse operations manager oversees storage operations. They receive and dispatch packages and create strategies to improve the warehousing service. This is a systematic role in which they must supervise internal and external resources. This includes monitoring employees and meeting with external vendors. Although they must comply with stakeholders’ requirements and goals, warehouse operations managers are expected to make business decisions independently. They must also drive workplace safety and delegate tasks to subordinates.

   Indicate your knowledge of supply chain legislations and laws.

As a warehouse operations manager, you are expected to comply with supply chain local and federal legislations and ensure employees follow these laws as well. You should also be familiar with internal policies and stakeholders’ goals. Therefore, it is crucial to mention your familiarity with supply chain compliance in your resume.

   Demonstrate your administration skills.

As we mentioned earlier, you will have to make business decisions independently. This often involves setting business strategies, getting suppliers, and creating budget reports, so your administration skills must be on point. When writing your warehouse manager resume, try to indicate your administration skills.

Template 17 of 20: Senior Operations Manager Resume Example

Whereas operations managers handle the day-to-day operations of a business, senior operations managers handle the implementation of entire projects and strategies from inception to completion. Recruiters will expect you to have extensive experience in the field you are operating in, as well as extensive managerial experience. A bachelor’s degree in management, business administration, or a similar field would also be highly advantageous.

Tips to help you write your Senior Operations Manager resume in 2024

   show ability to handle company-wide projects..

Recruiters would like to see evidence that you can work inter-departmentally and coordinate the implementation of a company-wide project efficiently, so highlight any experience you have working on a project of that nature. If you have any metrics to show the success of such projects under your leadership, include these as well.

   Show career progression.

Recruiters want to see how you grew to a senior position. Showing career progression shows that you have intimate knowledge of your subordinates’ tasks, and also shows that your work has been stellar enough to warrant promotion.

Skills you can include on your Senior Operations Manager resume

Template 18 of 20: healthcare operations manager resume example.

Healthcare operations managers are concerned with improving the quality of care for patients and increasing efficiency in the healthcare institution within which they work. Other tasks may include ensuring compliance is maintained, overseeing inventory, and commissioning new equipment to increase efficiency. You will be expected to have a bachelor’s degree in health management, health administration, or a similar field. Any further qualifications like a master’s degree or certification in the field would be welcomed by recruiters and help your resume stand out from the crowd. You will want to show some soft skills in your resume including problem-solving, communication, leadership, etc.

Tips to help you write your Healthcare Operations Manager resume in 2024

   concentrate on your experience in healthcare..

You will want to show that you know the healthcare industry inside and out. Do this by including as much healthcare industry experience as possible. This applicant has focused entirely on their experience in the field.

   Show career progression in the healthcare field.

Recruiters will want to see your journey to the operations manager position. By showing them that you have had hands-on experience in healthcare, such as this applicant who was an emergency nurse, you can show them that you are intimately knowledgeable about patient care and the operations of healthcare facilities. This would be more impressive than if your background was in another field.

Skills you can include on your Healthcare Operations Manager resume

Template 19 of 20: it operations manager resume example.

An IT operations manager ensures that a company's IT systems are always functioning well. You will monitor the network infrastructure and address and resolve any system issues. More specific tasks may include password management, overseeing the installation of new software or hardware, ensuring data is properly handled, and managing the company’s IT technicians and support team. You will be expected to have a bachelor’s degree in an IT-related field, and extensive experience in the field. As you will be in charge of a team, you will also be expected to have leadership and management experience. Previous experience as an operations manager would be even more beneficial to your application and resume. Here is an example of a strong IT operations manager’s resume.

Tips to help you write your IT Operations Manager resume in 2024

   show your excellence through promotions..

Promotions show recruiters that you have been an exemplary employee whom employers have thought deserving of a promotion. It also shows recruiters that you will be able to lead your subordinates well as you have an intimate knowledge of their jobs.

   Keep updating your IT skills list.

IT is fast advancing and there are new systems being developed every day. Ensure your skills list reflects the most up-to-date systems. It will show recruiters you are knowledgeable and current in the field. If you aren’t familiar with the newest systems, take a crash course before adding them to your resume.

Skills you can include on your IT Operations Manager resume

Template 20 of 20: process improvement manager resume example.

Writing a resume for a Process Improvement Manager role can be a tricky task. This role is unique in its focus on improving and streamlining business processes, often involving a blend of project management, data analysis, and communication skills. Recently, there's been a growing trend for these roles to require knowledge of specific process methodologies, such as Lean or Six Sigma. So, when you're crafting your resume, ensure it reflects your expertise in these areas and be prepared to demonstrate a quantifiable impact you've made in previous roles.

Tips to help you write your Process Improvement Manager resume in 2024

   demonstrate knowledge of process methodologies.

As a Process Improvement Manager, your resume should clearly communicate your understanding and application of process methodologies, like Lean or Six Sigma. List the methodologies you're familiar with and provide examples of how you've used them to improve business processes in the past.

   Showcase Quantifiable Achievements

You must indicate how you’ve made a substantial difference in prior roles. Showcase specific projects you've managed, the problems you identified, the solutions you implemented, and the measurable outcomes. Include numbers wherever possible to drive home your effectiveness.

Skills you can include on your Process Improvement Manager resume

We spoke with hiring managers at top companies like Amazon, UPS, and Coca-Cola to gather their best advice for operations manager resumes. They revealed that the most effective resumes highlight specific achievements in process optimization, cost reduction, and team leadership. Use these tips to make your resume stand out and get noticed by employers.

   Quantify your impact with metrics and data

Numbers speak louder than words. Instead of simply listing your responsibilities, use metrics to demonstrate the impact of your work:

• Reduced inventory costs by 20% through optimizing supply chain processes
• Increased production efficiency by 15%, resulting in $500K annual savings
• Led a team of 50 employees to achieve 98% on-time delivery rate

Avoid vague statements that lack context, like:

• Responsible for reducing costs
• Improved efficiency of production line

   Highlight your leadership and team management skills

Operations managers often oversee large teams. Showcase your ability to lead and motivate others:

• Coached and mentored 15 supervisors, resulting in 25% improvement in team productivity
• Collaborated with cross-functional teams to implement Lean Six Sigma methodology
• Resolved conflicts and maintained positive employee relations in a union environment

Hiring managers want to see specific examples of your leadership in action, not just a list of soft skills.

   Tailor your resume to the job description

Customize your resume for each job application. Mirror the language and keywords used in the job posting.

For example, if the job requires experience with ERP systems, make sure to include it:

• Implemented SAP ERP system, reducing inventory discrepancies by 30%

Avoid a generic, one-size-fits-all resume that fails to address the employer's specific needs.

   Show progression and promotions in your work history

Hiring managers love to see growth and increasing responsibility throughout your career. Highlight any promotions or expanded roles:

Production Supervisor, XYZ Manufacturing (2018-2020) - Promoted from Production Associate within 1 year - Managed a team of 20 operators and increased output by 10% Operations Manager, XYZ Manufacturing (2020-Present) - Oversaw 5 production lines and 100+ personnel - Drove continuous improvement initiatives that reduced waste by 15%

This shows you are a high performer with potential for even greater responsibilities.

   Include relevant certifications and training

List any industry certifications, such as:

• Certified in Production and Inventory Management (CPIM)
• Six Sigma Green Belt or Black Belt
• Project Management Professional (PMP)

Also include relevant coursework or training in areas like:

• Lean manufacturing
• Supply chain management
• EHS compliance

These credentials demonstrate your expertise and commitment to professional development in operations management.

   Emphasize process improvement and optimization

A key role of operations managers is to analyze processes and implement improvements. Highlight projects where you:

• Conducted root cause analysis to identify and eliminate bottlenecks
• Redesigned plant layouts to improve production flow and ergonomics
• Led value stream mapping to eliminate waste in the supply chain

Process Optimization: Analyzed manufacturing processes using Lean methodologies. Implemented Kanban system and reconfigured assembly line, reducing WIP inventory by 50% and lead times by 25%.

Show you are an analytical problem solver who can optimize efficiency and drive continuous improvement.

So now that you know what skills you need in order to be a great operations manager, what else should you keep in mind when you’re writing your resume? Here are some tips to guide you.

   Use metrics to show what you’ve accomplished

When a recruiter looks at your resume, they might be most interested in what you accomplished at past jobs -- there’s no better proof of your skills and abilities. Operations managers are tasked with increasing the profitability and efficiency of companies, so if you’re pursuing one of these jobs, you need to show that you’ve gotten those kinds of results for other businesses. Wherever possible, use specific numbers to show what you achieved in your previous positions. For example, did you drive a 45% increase in sales? Were you able to slash production costs by 20%? Potential employers want to see examples of where you have increased revenue, reduced expenses, or achieved other quantifiable results in the past.

  Tailor your resume to the specific job

If you’ve read this far, you have some idea of what operations manager recruiters are looking for -- so make sure to tailor your resume to the opportunity you’re applying for. Emphasize the skills we mentioned in the previous section. Work experience carries a lot of weight, too -- you’ll usually need to show some management experience and a high level of comfort with most aspects of business operations. In addition to all of that, keep in mind that many companies use applicant tracking systems (ATS) and other scanning software to filter incoming resumes. A well-tailored resume should include specific keywords for the industry and position. You can find keywords by looking at operations manager job descriptions and noticing any words that commonly pop up (e.g. “communication”, “planning”, or “decision making”), then including those in your resume.

  Summarize your work experience with strong bullet points

No matter what job you’re applying for, we always suggest crafting bullet points that capture your accomplishments with just the right amount of detail -- succinct, yet impactful. Operations managers in particular need to show that they can be leaders and that they make wise decisions that benefit companies. On an operations manager resume, your bullet points should paint you as a highly capable, experienced professional. This is no time to be timid; this is the time to let your light shine and dazzle your potential employers with everything you’ve done. Here are some examples of weaker and stronger bullet points.

• Assisted with improving company’s production process

This bullet point is vague and meaningless; it doesn’t specify what you accomplished or what impact you had. And never say that you “assisted” with doing something; while you might think you’re being humble, you’re actually downplaying your achievements and reducing their value in a recruiter’s eyes. Needless to say, that won’t help you get hired. STRONGER

• Developed and implemented a new production process that improved efficiency by 25%

Here, you’re leading with a strong action verb (“developed”) that shows you took on responsibility for a project and achieved significant improvements through your efforts. A bullet point like this one shows initiative, confidence, and leadership -- all of which you need for an operations manager job.

Writing Your Operations Manager Resume: Section By Section

  header, 1. use your full name and a professional email.

Your header should include your full name, not a nickname or shortened version. Use a professional email address that includes your name, such as [email protected] .

Avoid using outdated or unprofessional email addresses like:

• [email protected]

Instead, opt for a simple, professional email like:

2. Include your phone number and location

In addition to your name and email, include your phone number and general location (city and state) in your header. This helps recruiters know where you're based and how to reach you.

John Doe San Francisco, CA | 555-123-4567 | [email protected]

If you're open to relocation, you can indicate that in your header as well. For example:

Jane Smith Chicago, IL (Open to relocation) | 555-987-6543 | [email protected]

3. Consider including your LinkedIn profile

As an operations manager, showcasing your professional online presence can be beneficial. Consider including a link to your LinkedIn profile in your header.

Make sure your LinkedIn profile is up-to-date and aligns with the information on your resume. Your profile should have:

• A professional headshot
• A compelling headline that showcases your value proposition
• A well-written summary that highlights your key strengths and accomplishments

Here's an example of how to include your LinkedIn in your header:

John Doe San Francisco, CA | 555-123-4567 | [email protected] linkedin.com/in/johndoe

  Summary

A resume summary for an Operations Manager role is optional, but can be a strategic way to provide additional context about your career and highlight key skills and experiences that are most relevant to the role you're targeting. It's particularly useful if you're changing careers or industries and your past experience doesn't directly align with the Operations Manager position, or if you're a senior executive with extensive experience that you want to summarize upfront.

Keep your Operations Manager resume summary concise - aim for just a few sentences or a short paragraph at most. Focus on your most impressive and relevant achievements, skills, and credentials that position you as a strong candidate for the role. Avoid repeating information that's already detailed in other sections of your resume, and don't mention soft skills or use fluffy buzzwords like 'proven track record'. And never use an objective statement in place of a summary.

To learn how to write an effective resume summary for your Operations Manager resume, or figure out if you need one, please read Operations Manager Resume Summary Examples , or Operations Manager Resume Objective Examples .

1. Tailor your summary to the specific operations manager role

While it can be tempting to write a generic summary that you use for every operations manager job you apply to, that's a mistake. Instead, analyze the job description for the role and identify the key skills and experiences the employer is looking for. Then customize your summary to showcase how you're a great fit.

For example, if a job posting mentions the company is looking for an operations manager to lead a major supply chain transformation, your summary might look like this:

Supply chain executive with 10+ years of experience directing end-to-end operations and leading large-scale transformation efforts. Implemented new demand forecasting and inventory management systems to reduce carrying costs by 20%. Six Sigma Black Belt experienced in leveraging DMAIC to streamline processes.

In contrast, here's an example of a bland, generic summary that could apply to any operations role:

Experienced operations professional with a proven track record in managing teams and KPIs. Strong communication and leadership skills. Highly organized and detail-oriented.

2. Quantify your achievements with numbers and metrics

As an operations manager, you're in a highly metrics-driven role. Employers want to see candidates who have a proven track record of leveraging data, optimizing processes, and delivering measurable business results. The best way to convey this in your summary is by quantifying your achievements with hard numbers.

Consider these examples:

• Orchestrated a warehouse automation project that increased productivity by 130% and reduced headcount by 28%
• Negotiated new 3PL contracts, reducing fulfillment costs by 18% and transit times by 3 days

In contrast, summaries that lack data points are much less impactful:

• Experienced in warehouse operations and automation
• Skilled in logistics and vendor management

Whenever possible, include numbers and KPIs that demonstrate your successes in areas like cost savings, efficiency gains, and quality improvements. Metrics are a powerful way to prove your value in a concise summary.

  Experience

The work experience section is the heart of your resume as an operations manager. It's where you show hiring managers how you've made an impact in your previous roles and what kind of leader you are. In this section, we'll break down what to include and how to write about your experience effectively.

1. Focus on your leadership and impact

As an operations manager, you're responsible for leading teams, driving projects, and improving processes. Your work experience should highlight your leadership skills and the impact you've made. Instead of just listing your responsibilities, focus on the results you achieved.

For example, instead of writing:

• Managed a team of 15 employees
• Responsible for improving production efficiency
• Led a team of 15 employees to increase production output by 20% in 6 months
• Implemented Lean Six Sigma methodology to reduce waste and improve production efficiency by 15%

2. Quantify your accomplishments with metrics

Numbers and metrics are powerful ways to demonstrate your impact and value. Whenever possible, quantify your accomplishments with specific metrics. This could include:

• Percentage increases in production, efficiency, or revenue
• Cost savings from process improvements
• Number of employees managed or projects led
• Measurable improvements in safety, quality, or customer satisfaction

For example:

Implemented a new inventory management system that reduced stockouts by 30% and increased inventory turns by 20%, saving the company $500K annually.

3. Highlight relevant tools and methodologies

As an operations manager, you likely use various tools and methodologies to manage projects, analyze data, and drive continuous improvement. Highlighting your proficiency in relevant tools can demonstrate your technical skills and industry knowledge.

Some examples of tools and methodologies to mention:

• ERP systems (SAP, Oracle, etc.)
• Lean Six Sigma
• Agile project management
• Supply chain management software
• Data analysis tools (Excel, Tableau, etc.)

Utilized Tableau to create interactive dashboards that provided real-time visibility into key production metrics, enabling data-driven decision making and improving overall equipment effectiveness (OEE) by 10%.

4. Show career progression and promotions

Hiring managers want to see that you've progressed in your career and taken on increasing levels of responsibility. If you've been promoted or taken on leadership roles, make sure to highlight that in your work experience.

Production Supervisor, ABC Manufacturing (2018-2020) • Led a team of 30 production workers to consistently meet or exceed production targets • Implemented a new training program that reduced onboarding time by 50% Production Manager, ABC Manufacturing (2020-Present) • Promoted to oversee all production operations, managing a team of 5 supervisors and 150 production workers • Increased production capacity by 25% through equipment upgrades and process optimization

Notice how the job titles and dates clearly show the progression from Production Supervisor to Production Manager, with increasing scope of responsibility and impact in the bullet points.

  Education

The education section of your resume shows employers that you have the necessary educational background for the operations manager position. It also demonstrates your ability to learn and grow, which is essential for success in this role. Here are some key tips for crafting an effective education section on your resume.

1. Put your education section in the right place

If you're a recent graduate or have limited work experience, place your education section above your work experience. This highlights your most relevant qualifications first. However, if you have several years of professional experience, put your education section below your work history.

• Bachelor of Science in Business Administration, XYZ University, Graduated: May 2022
• Relevant coursework: Operations Management, Supply Chain Management, Project Management

2. Include relevant coursework and projects

If you're a recent graduate, highlight relevant coursework, projects, or academic achievements that demonstrate your operations management skills. This shows employers that you have the necessary knowledge and experience, even if you don't have extensive professional experience yet.

Avoid listing irrelevant or general education:

• High School Diploma, ABC High School, Graduated: June 2018

Instead, focus on courses and projects that relate to operations:

• Bachelor of Business Administration, University of XYZ, Graduated: May 2022
• Relevant coursework: Operations Management, Lean Six Sigma, Supply Chain Management
• Capstone Project: Developed a process improvement plan that reduced production lead times by 20% for a local manufacturing company

3. Keep it concise for senior-level positions

If you're an experienced operations manager, your education section should be brief. Include your degree, university, and graduation year, but omit your graduation year if it was more than 15 years ago to avoid potential age discrimination.

Avoid lengthy education sections like:

Master of Business Administration, ABC University, 2005 Bachelor of Science in Industrial Engineering, XYZ College, 2000 Relevant coursework: Operations Management, Supply Chain Management, Lean Manufacturing, Statistical Quality Control, Project Management

Instead, keep it concise:

MBA, ABC University BS, Industrial Engineering, XYZ College

4. Include relevant certifications

If you have relevant certifications for operations management, such as Six Sigma, Lean, or PMP, include them in your education section. This demonstrates your expertise and commitment to professional development.

• MBA, Operations Management, XYZ University, 2015
• Certified Six Sigma Black Belt (CSSBB), ABC Certification Institute, 2018
• Project Management Professional (PMP), PMI, 2020

Avoid listing certifications that aren't relevant to operations management, as they can distract from your key qualifications.

Action Verbs For Operations Manager Resumes

When you’re applying to become an operations manager, you should always start your bullet points with precise and powerful verbs that tell hiring managers what you accomplished in your prior work experiences. Operations managers do need a range of skills for their jobs, but as upper-level managers, they especially need to display leadership and management capabilities. Although there are many possible action verbs they could choose from, aspiring operations managers may want to pay special attention to the Executive and Management verbs.

• Implemented
• Investigated
• Accelerated
• Streamlined
• Prioritized

For more related action verbs, visit Sales Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Operations Manager Resumes

Skills for operations manager resumes.

Operations managers need to be effective communicators who are adept at managing and working with others. They should be excellent leaders who can analyze processes, think critically, and make decisions that are in a company’s best interest. When you’re pursuing an operations manager role, it’s on you to show hiring managers that you can handle the responsibilities that come with the job. In your resume, be sure to emphasize any managerial or leadership experience you have. For technical positions, use your skills section to showcase your hard technical skills. Other potential skills to highlight through your work experiences include budgeting, planning, strategizing, analysis, delegation, team building, and conflict resolution.

• Multi-Unit Management
• Operations Management
• Visual Merchandising
• P&L Management
• Inventory Management
• Inventory Control
• Merchandising
• Forecasting
• Retail Sales
• Sales Operations
• Sales Management
• Strategic Planning

How To Write Your Skills Section On an Operations Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Operations Manager Resumes

This word cloud highlights the important keywords that appear on Operations Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from operations manager resumes.

You should use bullet points to describe your achievements in your Operations Manager resume. Here are sample bullet points to help you get started:

Led the evaluation and selection process for a CRM tool by developing a comparison model, liaising with senior stakeholders and candidate vendors, and running a proof-of-concept

Received Recognition Award for automating booking system, reducing required man-hours by 75%; promoted 6 months ahead of schedule

Refined outsourcing strategy, resulting in increased offshore headcount from 12 to 95 employees and saved $1.2MM

Designed and implemented operational efficiency improvement program for leading UK energy supplier to reduce rate of energy outages by 60% in three years

Proposed and implemented new Employee Incentive program, decreasing employee turnover by over 25%

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Frequently Asked Questions on Operations Manager Resumes

What are examples of strong bullet points i can include on my operations manager resume.

Created remote working guidelines that covered 35 employees, leading to higher employee fulfillment and increase division’s performance by 25%. Overhauled and replaced assembly line technical procedures, leading to an increase in productivity by 30% while requiring 50% less staff. Created onboarding documentation that was used to orient 100+ senior hires.

What are the most important skills that an operations manager should include on their resume?

What do hiring managers expect to see on your operations manager resume, other other resumes, director of operations.

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17 Operations Manager Resume Examples That Work in 2024

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Operations Manager

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Operations Manager Resume

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Writing Your Operations Manager Resume

You’re great at optimizing processes. You help new employees get up to speed and quickly execute at a high level. You know the operations of the business inside and out.

You’re a fantastic operations manager. You shouldn’t also have to be a pro at  writing a resume  to land your next job.

You’re excellent at optimizing processes. You help new employees get up to speed and quickly execute at a high level. You know the operations of the business inside and out.

You’re a fantastic operations manager. You shouldn’t also have to be a pro when it comes to  writing a resume  or creating a cover letter so that you can land your next job.

That’s where we come in. Our 17 operations manager resume samples  have worked to help candidates land interviews at great companies like Stripe and Facebook .

or download as PDF

Why this resume works

• Numbers, or quantitative metrics, catch the eye and slow down the reader, allowing them to absorb more information and engage with the text. 
• Hopefully, you noticed your bullet points. Include these on your resume to break up chunks of text, making it more readable and less intimidating or “un-fun” to read. 
• Hiring managers, on average, only spend six seconds on a resume, so catching their attention and making a visually appealing resume are two of the most important customizations you can make to improve your operations manager resume. 

Operations Manager Trainee Resume

• Try to keep projects relevant to the position by focusing on applicable skills for the job. Showcase your leadership, communication, and software skills. 
• You never know if the hiring manager is also an avid backpacker! If you have an activity in common, you might have better chances of getting an interview.
• For example, if your resume included “Long-Distance Backpacking” as an activity, though not directly related to operations management, you could explain in an interview how it taught you leadership skills, how to think on your feet, and how to improve situations creatively. 

Entry-Level Operations Manager Resume

• If you decide to use one, customize your  objective statement  to target the specific company (include the name of the company) and the role you’re seeking by listing the skills and traits required for the job. 
• Creating an entry-level youth programming operations manager resume should focus on interpersonal and communication skills, supervisory experience, and research.
• Choose skills and activities complementary to the type of job.
• List anything you’ve done that’s relevant or demonstrates your skills, including work-related  projects, volunteering, and hobbies  that showcase your abilities.

Assistant Operations Manager Resume

• Fortunately, we all start somewhere, and employers are always looking for fresh talent to bring some new perspectives to the table! 
• You can tailor nearly any job title to showcase the skills required for the job to which you’re applying. You should also tailor your resume objective if you decide to include one.
• A  resume objective  is best when it mentions the target company name, is kept to two to three sentences, and contains keywords found in the job description.
• Your  assistant operations manager resume  should convey that you’re detail-oriented and data-driven while still a great communicator and collaborator! 

Experienced Operations Manager Resume

• Carefully read each aspect of the role mentioned in the job description and tailor your resume accordingly. 
• When you’re applying to a more senior management position, you’ll likely be applying to far fewer job titles than you would for a junior position. That means you can go the extra mile to make your resume highly specialized for every position to which you apply. 
• As an experienced professional with a lot of time under your belt, demonstrate increased job duties and responsibilities by using a  reverse-chronological resume format . 

Senior Operations Manager Resume

• Make sure your most relevant and recent job experience is listed close to the top of the page so hiring managers don’t see an analyst or lower-level job title first and assume you’re not qualified. 
• Employers often get 100+ applicants for a single operations management job posting, so they’ll only review resumes for a few seconds before deciding whether your resume is worth a deeper look. 
• Ensure you’re updating your  resume skills  section as you advance through your career to include updated software systems and management skills. 

Warehouse Operations Manager Resume

• Warehouses handle enormous levels of inventory volume, and operations professionals need to leverage automation to keep up. Cite examples of your technology proficiency on your warehouse operations manager resume to show you have the know-how to make processes more efficient.

Sales Operations Manager Resume

• In this example, the career objective highlights a history with Salesforce, a major player in sales operations.

Business Operations Manager Resume

• Use more space to elaborate on your most recent job experience, and let older job experience be shorter. We recommend keeping it to five or six bullet points for your current job title and three to four for your older experience. 
• You can use your  operations manager cover letter  to go into a bit more detail. 
• Use quantitative metrics to further reduce the amount of text on your resume, which prevents it from appearing cramped or overwhelming. 

Marketing Operations Manager Resume

• Do you see how including quantitative metrics (numbers) in each bullet point provides more information on job performance than words alone? 
• Your  marketing operations manager resume  should use interesting action verbs that grab attention, like “managed,” “overhauled,” “tracked,” and “monitored.”

Distribution Operations Manager Resume

• Include all the important sections, and pack it with information without overwhelming the reader. 
• To avoid having your hard work thrown out before a human even sees it, include a skills section with relevant abilities! 
• Hiring managers use Applicant Tracking Systems (ATS) to search for viable job candidates. They program ATS to search for keywords and skills throughout applicant resumes, and if there aren’t enough hits, the resume will be rejected. 
• Try to include hard and soft proficiencies like Microsoft and Google Suite, problem-solving, leadership, conflict resolution, communication, supply chain management, operations, and logistics. 

E-Commerce Operations Manager Resume

• Because you’ll have lots of great quantitative metrics to pull from and  create a resume  that hiring managers would be hard-pressed to dismiss.
• The point is that you can easily find a lot of numbers to enhance your resume and ensure you’re showing rather than telling employers why you’re the best person for the job. 

Branch Operations Manager Resume

• We don’t always recommend including one, but if you’re experiencing a career change, transferring to another job title within the same company, or are light on experience and will benefit from providing more information, consider including a career objective as you  craft your resume .
• However, a career objective needs to be highly specific for each job for which you apply. That means you’ll need to pay attention to the specific  operations manager job description , so you can include the company you’re applying to, the job title you’re applying for, and relevant keyword skills and experience that make you the right person for the job.

Senior Clinical Operations Manager Resume

• A  resume career summary  can set you apart from the competition by displaying your hard-earned, time-weathered specializations in your field.
• Always mention the target business by name within the summary to show your interest and attention to detail.
• Order your work experience in reverse-chronological order with your most recent management job listed first.
• This way, when an employer gives your resume a look-over, they’ll quickly see your most recent (and likely most impressive) work experience first. 
• It can be tempting to hold on to every job you’ve had since you were a teenager, but you don’t need more than four work experience sections listed on your resume. Stick to your most recent and relevant roles.
• Remember you can always mention older positions and internships during an interview.

Operations Project Manager Resume

• The first option is to  demonstrate knowledge and competency by building a projects section  that fully demonstrates the real process an OPM would go through.
• The key here is being purposeful and intentional, not vague and unassuming. There are numerous small pieces involved in the OPM process, so do your best to capture and showcase as many as possible without being overwhelming.
• The second option is to participate in an internship to gain on-the-job experience in a lower-stakes environment. Not only does it strengthen your resume, but it truly provides reassurance to an employer that you’ve gained some valuable skills and know-how for the job.
• If you’ve ever been frustrated by the seemingly endless cycle of “you need experience to get experience,” an internship is the best way to break that cycle.

Creative Operations Project Manager Resume

• Analyze   project manager job listings  and take note of consistent skill requirements. These can serve as a roadmap of what to include in your creative project manager resume. 
• Specialize  by taking the list of consistent skills and narrowing them down into a personalized list of 10-or-less skills you possess. Pick the ones you’re most comfortable talking about in an interview to maximize your effectiveness.
• Career summaries  exist to support and enhance whatever work experience you list. Instead of opting for a lengthier resume that includes irrelevant experience, use a career objective to give an (albeit short) history of driving value.

Brand Operations Manager Resume

• Focus on accomplishments  that are a direct result of your role; don’t use generic company achievements. 
• Highlight anything related to marketing and boosting the company’s products and services.
• Add  skills on your resume , such as project management or Google Analytics, that show how you’ve developed and continue to develop your knowledge and expertise.

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The responsibilities of an operations manager can change drastically from company to company. Sometimes operations managers are tasked with employee onboarding; other times, they perform data analysis to identify inefficiencies in processes.

No matter the specific scope of any given operations management role, you need a wide-ranging skillset to be successful.

From strategic planning to effective communication  skills  to strong analytical skills, you need to cover many disciplines in your resume to convince the hiring manager you’re the right fit for their operations manager role.

We’ve talked to hundreds of hiring managers to distill what works and what doesn’t in an operations manager resume. Here are the three major tips you should keep in mind:

• Demonstrate the impact you had in your previous roles. The best way to do this is to  quantify your impact  whenever possible.
• Tailor your resume for each job to which you apply. This is easier than it sounds, I promise.
• Keep your  resume format  simple.  Keep your resume to one page . Nine times out of ten, you don’t need to include a resume summary or objective.

Quantify your impact in your previous roles

The tough reality of applying to operations manager roles is that you’re competing against 50-plus other applicants. This means the hiring manager will not spend a lot of time reviewing your resume.

Because of this, you need to convincingly make the case that you will have a huge impact; this way, the hiring manager has no choice but to give you an interview.

How can you do that? By demonstrating you’ve had an equally large impact in your previous positions. Using numbers is the best and most compelling way to prove that impact.

To make that case, let’s look at two sample work experiences. These are the same work experience, but one uses numbers to quantify the impact, and the other speaks in generalities.

Which do you think is more convincing?

WRONG—words are cheap; use metrics to show your value

American Express August 2016 – May 2018, New York NY Operations Manager

• Managed a team of experienced outbound sales specialists
• Exceeded sales targets in 2017
• Established monthly goals and coaching for each sales development representative, leading to a sizeable year over year improvement
• Analyzed data to identify potential upsell opportunities for new clients, leading to significant incremental sales

RIGHT—quantify your impact in your past roles

• Managed a team of  12  outbound sales specialists
• Exceeded sales targets by  $1.1M  in 2017
• Established monthly goals and coaching for each sales development representative, leading to an average yearly improvement in sales of  14%  per SDR
• Analyzed data to identify potential upsell opportunities for new clients, leading to  $550K  in incremental sales

By drawing attention to the metrics in your bullet points, you’re making your case to the hiring manager as clear as day that you will impact their business operations.

You’re in operations, so you know firsthand the importance of setting measurable goals and hitting them. What better way to demonstrate your competence than by showcasing that ability on your resume?

Examples of quantifying your impact as an operations manager

• Example: “Worked with business development representatives to streamline their client onboarding processes, reducing client onboarding by an average of 17 days”
• Example: “Identified manually-intensive tasks for the sales team and worked with engineering to automate those tasks, saving 90 hours of manual work each week”
• Example: “Created monthly goals and coaching for new employees, improving the performance of new hires by 15% in their first year of work”
• Example: “Coached sales development representatives to better qualify leads, generating an additional $550,000 in new sales”
• Example: “Analyzed customer engagement data to identify potential upsell opportunities, resulting in $175,000 in incremental expansion revenue”
• Example: “Successfully reduced headcount by 10% while beating revenue targets by 12% for the year”

Don’t hesitate to use rough estimates when quantifying your past work as an operations manager. Just be logical and thoughtful in how you came up with your calculations if you’re asked during the interview.

And be assured, if you can use metrics to define your previous work experience, you’ll be getting interview requests hand-over-fist.

Customize your resume for each application

Looking for a new job can seem like it’s a full-time task in and of itself. You’ve read that you should “customize your operations manager resume” for each operations manager role for which you apply.

But what does that mean? Are you supposed to  build a new resume from scratch  for each job? That seems insane (because it is insane).

I want to walk through a practical example of adapting your resume for a given operations manager job. You’ll be able to see firsthand that it doesn’t take that long.

But first, why customize your resume? Because you need to get past the automated keyword filter that companies use to screen applications: the Applicant Tracking System (ATS).

These filters are scoring your resume based on whether it contains certain keywords they’re looking for in an operations manager.

It’s time for an example.

As of this writing, Handy is hiring an operations & strategy manager in their NYC office. Here’s a snippet of the job description:

Sample operations manager job description from Handy

What you’ll do

The scope of this mandate is broad and requires the exceptional capacity to prioritize and focus:

• Run a team of 10-12 highly driven sales & operations associates
• Own operations KPIs and costs for a new service or group of linked services
• Source, onboard, and retain Independent Contractors specialized by service (aka Handy Pros)
• Improve overall platform experience for both customers and Handy Pros
• Drive changes in process, policy, and product to ensure high satisfaction for all users

What we’re looking for

• 6-8 years of professional experience with evidence of managing large teams
• Strong   attention to detail
• Strong organizational and task management skills
• Experience in  coaching, motivating, and developing team members
• Ability to  dig deep into processes  and  identify areas for improvement
• Prior small company or start-up experience is a plus
• A passion for marketplaces, the sharing economy, and the on-demand services space

Highlighted in yellow are potential keywords you can incorporate into your resume. Follow this process when reading the job description:

• Do any of your past projects come to mind as you read about the roles and responsibilities? Even if they’re only tangentially related to what’s mentioned in the job description, they’re worth mentioning.
• In your resume, talk about your experience the same way they have in the job description.

Following this process should get you past the automated filters and help you stand out to the hiring manager. Only five percent of job applicants are tailoring their resumes for each job. Do this, and automatically get a leg up.

Based on the job description above, I would change this work experience:

Step 1: Work experience before customization

• Managed a team of 12 outbound sales specialists
• Exceeded sales targets by $1.1M in 2017
• Established monthly goals and coaching for each sales development representative, leading to an average yearly improvement in sales of 14% per SDR
• Analyzed data to identify potential upsell opportunities for new clients, leading to $550K in incremental sales

Step 2: Work experience after customization

• Ran a team of 12 sales and operations associates
• Owned operations KPIs and costs  to identify areas of improvement which led to exceeding sales targets by $1.1M in 2017
• Established monthly goals for  developing and coaching  sales development representatives, leading to an average yearly improvement in sales of 14% per SDR
• Dug deep into the sales process to identify areas of improvement  for upsell opportunities, leading to $550K in incremental sales

The goal is to organically incorporate the key responsibilities the hiring company is looking for based on the job description. Follow this process, and you’ll be sure to get past the first stage of the resume review process.

Make sure you have the right operations manager resume format

You have to format your operations manager resume to get past the automatic filters companies use and please the hiring manager, who will review your resume. To do that, do the following:

• Keep your formatting simple. No images or graphics, just text.
• Keep it to one page.
• Break your work experience into short bullet points to improve readability.
• Avoid pronouns like “we” or “I.”
• Triple and quadruple-check your spelling and grammar. Send your resume to a friend to review.  Don’t let this be the reason you don’t get the job!
• Only include a resume objective or summary if it will meaningfully improve your resume.

All of these tips are in service of one goal: make the life of the person reviewing your operations manager resume as easy as possible.

Make their life easy by quickly and concisely making a case for your candidacy. Long paragraphs of text that span multiple pages are  not  what a hiring manager likes.

Remember, there will be at least 50 other applicants for the role. Help yourself stand out by making your operations manager resume as easy to consume as possible by following these tips.

Operations manager resume objective

A hotly contested topic in resume creation circles (we’re a really fun group) is whether or not to include a resume objective on your operations manager resume.

No matter which side of the debate someone falls on, however, this is clear:  only include a resume objective if it actively makes your resume better!

WRONG—a generic, meaningless resume objective

I’m looking for an operations manager role to utilize my skills to improve processes.

If you’re the hiring manager reviewing this resume, would it convince you to hire this operations manager? Of course not. It does nothing to talk about the candidate’s specific qualifications or interests.

Aim to keep your resume to one page, so don’t waste that valuable real estate with something that won’t help you get an interview.

As a rule of thumb,  if you’re not customizing your resume objective for each role you’re applying for, then you should omit it altogether .

We curated over 100  resume objective examples  to help you get started writing one.

RIGHT—specific, customized resume objective

When writing your sales resume, you may be tempted to include every job you’ve had since you were 16. Though this may be an appropriate choice if you have limited job experience, we recommend including two to four highly relevant jobs on your sales resume if you have more experience. 

How to write an operations manager resume that will get you an interview

There you have it.  Use these operations manager resume templates and tips, and you’ll be well on your way to landing interviews  for your next job.

I know this was a lot, so in summary, here are the major tips you should follow with your operations manager resume:

• Demonstrate your ability to create and measure performance against goals by discussing your work experience in terms of quantitative impact.
• Customize your resume for each operations manager role you apply to by incorporating the major keywords and responsibilities mentioned in the job description.
• Keep your resume to one page. Only include a resume objective if you’re going to customize it for each job to which you apply.

The first and most annoying step of landing your next operations manager job is complete. You have a great resume. Apply broadly, and before you know it, you’ll be overwhelmed by the number of interviews you have lined up!

Operations Manager Resume Examples & Guide for 2024

As an Operations Manager , you’re a vital cog that keeps the company running smoothly.

You will face many challenges.

But yet, the first challenge is already here: creating a winning resume.

An operations manager is a serious job that requires a seriously impressive resume. Hiring managers will want to see that you have the necessary skills and experience under your belt, as well as the benefits you will bring to the company.

But don’t be too intermediated. This guide will take you through an easy process that finishes with your very own operations manager resume.

• A job-winning operations manager resume example
• How to write a operations manager resume that gets you invited to interviews
• How to use the latest tips and tricks for an operations manager resume that stands out and highlights your value

Now, before we move on, here’s an operations manager resume sample to spark some inspiration:

Looks good, doesn’t it?! Read on to find out how to create your very own.

Applying for a different position? We've got more resume examples for you:

• Program Manager Resume
• Office Manager Resume
• Business Development Manager Resume
• Project Manager Resume
• Human Resource (HR) Resume

How to Format an Operations Manager Resume

Before you start talking about all of your top achievements, you need to decide on the formatting.

After all, the hiring manager won’t be hiring an operations manager who has a messy, unprofessional resume. 

Currently, the most common resume format for operations managers is the “reverse-chronological” format , which shows your most recent achievements first:

Other resume formats you could try are:

• Functional Resume - This format places a large emphasis on the candidate’s skills, rather than experience. As such, this is the ideal format for those without a wealth of experience or those who have employment gaps.
• Combination Resume - As the name suggests, a combination resume is a mix between “Functional” and “Reverse-Chronological” , which means it focuses both on skills AND work experience. You can use a combination resume if you have a lot of operations work experience or changing industries.

Once you’ve decided on the format, you need to get your resume layout right.

Here’s what we recommend:

• Margins - One-inch margins on all sides
• Font - Pick a resume font that stands out, but not too much. ( Do: Ubuntu, Roboto, etc. Don’t: Comic Sans )
• Font Size - Use a font size of 11-12pt for normal text and 14-16pt for headers
• Line Spacing - Use 1.0 or 1.15 line spacing
• Resume Length - Don’t go over the 1-page limit. Having trouble fitting everything into one page? Check out these one-page resume templates .

Use an Operations Manager Resume Template

Ever used word editor to build a resume? 

Two words: complete pain.

Although Word is good for general documents, when making a resume, you’ll often find yourself playing with the formatting for longer than it take to actually type the contents. 

Then, when you’re finished, you make one change… and BAM! Your entire resume falls apart.

What to Include in an Operations Manager Resume

The main sections in an operations manager resume are…

• Contact Information
• Work Experience

If you want your resume to stand out more, you can also try these optional sections:

• Awards & Certification

Interests & Hobbies

Now, we’re going to go through each of those sections, and explain how to write them.

Not sure which sections to use? Check out our guide to What to Put on a Resume .

How to Write Your Contact Information Correctly

If there’s one thing you need to learn from this guide, it is to not mess up your contact information section . 

Although this section doesn’t require any creative flair, it does require one thing: accuracy.

Do it wrong and you risk the company not being able to contact you!

For your contacts section, include:

• Title - In this case, “Operations Manager”. Make this specific and professional.
• Phone Number – Check this multiple times. One small error can completely blow your chances.
• Email Address - Make sure to use a professional email address ([email protected]), and avoid that email you created back junior school ([email protected]).
• Portfolio Link - Behance, Dribble, or your personal website
• (Optional) Location - Applying for a job abroad? Mention your location.
• David Fakester - Operations Manager. 101-358-6095. [email protected]
• David Fakester - Operations Guru. 101-358-6095. [email protected]]

How to Write an Operations Manager Resume Summary or Objective

Here’s a scary fact - recruiters spend less than 6 seconds looking at each resume. 

Essentially, the recruiter needs to see that you’re good for the job in just a single glance!

This leads us to this question….

What can you do to hook the recruiter the moment they look at your resume?

The answer is simple: use a resume summary or objective.

In short, both resume summary and objective are sections that go on top of your resume, just under the contact information section.

The main difference between the 2 sections is that:

A resume summary is a 2-4 sentence summary of your professional experiences and achievements.

• Detail-orientated operations manager with 12 years of professional experience. At ITX Software, I implemented policy, planning, and strategy to improve turnover by 35% to $2.8million. Passionate about leading operations for Company X, where I can use my skills to improve operations for the benefit of the stakeholders.

A resume objective , on the other hand, is a 2-4 sentence snapshot of your professional goals and aspirations.

• Motivated manufacturing engineering graduate looking for an Operation Manager role at Software Company X. Experience implementing policy, planning, and strategy as part of a team at Engineering Company X. Have a deep understanding of legal documentation, as well as ISO 9001 & ANSI standards.

So, which one do you pick? 

Generally, an operations manager is highly-experience, so a resume summary is best. A resume objective is best for those who have not yet worked as an operations manager.

How to Make Your Operations Manager Work Experience Stand Out

Your work experience is the most important section in your resume

Sure, your skills and education are both important, but nothing shows your value like a wealth of relevant experience.

 Here’s how to structure your work experience section…

• Position name
• Company Name
• Responsibilities & Achievements

Operations Manager

Manufacturing Xcel

01/2013 - 06/2019

• Reduced headcount by 8%, whilst increasing productivity by 23%
• Exceeded gross profit goals for six years in a row
• Developed safety programs for a 60% decrease in accidents
• Grew company market share by 16% in my first year]

As you can see, the example focuses on achievements, instead of daily tasks. This one change will massively separate your resume from the competition.

“Oversaw productivity”

“Reduced headcount by 8%, whilst increasing productivity by 23%”

So, should you do this?

Well, the first statement doesn’t mean much. Sure, you oversaw productivity, but you can’t tell whether you were successful or not.

The second statement is more specific and data-driven. It screams “I’ll be a valuable asset to your company”.

Use Action Words to Make Your Operations Manager Resume POP!

• “Responsible for”
• “Worked in”

I challenge you to find a resume that doesn’t include these words.  

And since your resume needs to stand out, we’d recommend avoiding these words where possible. 

Instead, throw in some power words to emphasis your responsibilities and achievements :

• Conceptualized
• Spearheaded

How to Add a Portfolio to Your Resume

The portfolio section is added is the same way as the education section.

First, create a header named “Portfolio”. Under this header you should link to your website (or Behance / Dribble), and then list the history of your work projects. 

www.jamesneil.com

• Computer Database Client X – Created a computer database system for Client X, which boosted efficiency by 35%
• Management Forum for Client Z – Created a management forum for Client Z, which boosted staff retention and morale]

If you don’t want a whole section for your portfolio, just insert a link to your online portfolio in your contact information section.

How to Correctly List Your Education 

After your experience comes your education.

This is simply a case of listing your education in the following layout: 

• Degree Type & Major
• University Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

B.A. in Manufacturing Engineering

Boston State University

• Relevant Courses: Blueprint Reading, Technical Writing, Industrial Safety, Computer Programs, Manufacturing Tool Design, Manufacturing Process Design and Analysis.

Before we conclude this section, here are some of the most frequent questions we get about education in regards to an operations manager resume (and their answers):

What if I haven’t finished studying?

• Whether you’re still in education or not, you should still mention your degree and all courses. Simply include all of the years studied

Is it worth listing my high school education?

• Only if that is your highest form of education. It’s worth noting that the hiring manager won’t care about your high school education if you have a relevant degree

What goes is listed first, education or experience?

• Work experience goes on top, always. If you don’t have any real experience, then that should go first.

Still have some questions? Check out our guide on how to list education on a resume .

Top 9 Skills for an Operation Manager Resume

When the hiring manager is looking over your resume, they want to see your skills and abilities. 

You see, hiring managers usually have a checklist of required skills. If you don’t list your skills, the hiring manager will likely put your resume straight into the “no” pile!

Need some inspiration?

Here are some of the most common and desirable operations manager skills:

Hard Skills for Operations Manager Resume

• Implementing policy, planning, and strategy
• Overseeing budgeting, reporting, and auditing
• Understanding legal and regulatory documents
• ISO 9001 & ANSI Standards

Soft Skills:

• Communication
• Negotiations 
• Team building
• Stress tolerance
• There’s no way around it, soft skills are incredibly important for an operations manager. However, try not to go overboard when listing them. You see, they have less power in your resume as they are less verifiable.

Looking for a more comprehensive list? Here’s a mega-list of 150+ must-have skills .

Other Resume Sections You Can Include

By now, your resume should really be coming together.

Remember that the #1 goal of your resume is to beat the competition. 

A resume that looks the same as the others simply won’t cut it.

With a competitive job, these following sections could be the deciding factor in whether you or another applicant is hired. 

Awards & Certifications

Did you win a university competition?

Have you completed operations-relevant courses on Coursera?

If you have anything that you’re proud of, definitely mention it inside your resume!

• Improving Communication Skills - Coursera Certificate
• Learning How to Learn - Coursera Certificate 
• Supply Chain Operations - Coursera Certificate

Personal Projects

Are you passionate about all-things operations?

Well, fantastic! That’s exactly what your future place of work wants to hear.

Showing the results of a project is one of best ways to show your passion.

Whether it’s a university class project or a personal side project, the hiring manager would love to know more.

Here is the type of projects you could mention:

• Managing your own small-scale business project
• At university where you managed a team project

Although unlikely to be on the job description, being able to speak multiple languages is a skill that could always come in handy. 

Besides, it’s just impressive, isn’t it?!

As such, add every language that you can speak to your resume (if you have space).

To keep everything organized, split the languages by proficiency:

• Intermediate

Now, you’re going for the job of operations manager, so why are we suggesting you to talk about your interests and hobbies?

Well, it makes you more relatable. 

In a world where applicants are hiding behind their qualifications, don’t be afraid to show your personality. 

Not sure which hobbies & interests are relevant or suitable? We have a guide for that!

Match Your Cover Letter with Your Resume

Oh here we go - more writing! 

But please bear with us, as a cover letter is extremely important . 

Covers letters show the hiring manager that you have a passion for working for this exact company, not any company that will pay you.

By writing a cover letter, you are automatically putting your application to the top of the pile.

The first step to writing a convincing cover letter is to get the structure right. Here’s how to do that:

And here’s what you’d write in each section:

Contact Details

• Your personal contact information, including full name, profession, email, phone number, location, website (or Behance / Dribble).
• Hiring Manager’s Contact Information - Full name, position, location, email

Opening Paragraph

Your introduction should be very strong. If you don’t manage to hook the hiring manager here, chances are, they’re not going to read the rest of it. So, mention:

• The position you’re applying for
• Your experience summary and top achievement

Once you’ve got the hiring manager hooked, you can go through the rest of your background. Some of the points you can mention here are:

• Why you want to work for this specific company
• Anything you know about the company’s culture
• What are your top skills and how are they relevant for the job
• If you’ve worked in similar industries or positions

Closing Paragraph

This is where you:

• Summarize the main points
• Thank the hiring manager for reading
• End with a call to action to continue the dialog, like “I’d love to further discuss how my experience as an X can help the company with Y”

Formal Salutations

Use a formal closing, such as “best regards” or “Sincerely.”

If you’re still not confident, please view your step-by-step guide on how to write a cover letter .

Key Takeaways

So, now you know how to create an operations manager resume that works! 

Now, let’s have a quick rundown:

• Nail the formatting on your operations manager resume. We recommend using the most popular format: reverse-chronological.
• Stand out by using a resume summary or objective
• Try to talk about your work achievements rather than your daily responsibilities.
• Match your operations manager resume with a well-written cover letter.

Suggested Reading:

• 9+ Essential Resume Ideas [to Get Your Next job]
• Use Resume Keywords to Land the Job [880+ Keywords]
• 43+ Resume Tips and Tricks to Land Your Next Job in 2024

To provide a safer experience, the best content and great communication, we use cookies. Learn how we use them for non-authenticated users.

• Career Blog

Operations Manager Resume: Examples and Guide for 2024

As an Operations Manager, your role is critical to the success of your organization. You are responsible for overseeing the daily operations of your company, ensuring that all processes are streamlined, efficient, and cost-effective. To effectively communicate your expertise and experience to potential employers, having a well-written operations manager resume is crucial.

This article aims to guide you in crafting an operations manager resume that stands out and gets noticed by recruiters. We will cover different aspects, including the format, content, and key sections that make up an excellent operations manager resume.

The article is divided into various sections, each delving into specific areas, such as the objective or summary, key skills, work experience, and education. We will also provide examples to guide you in each section’s writing and ensure you capture the recruiter’s attention.

The article’s overall theme is Operations Manager Resume: Examples and Guide. It highlights the various sections’ importance and how you can craft a stellar resume, tailor-made to match the recruiter’s needs in operations management.

We understand the challenges job seekers face when crafting hiring documents, which is why this guide is tailored to provide you with practical and actionable tips on writing an effective operations manager resume.

With that in mind, let’s dive into the article to equip you with the necessary skills and knowledge to make your application stand out!

Key Skills and Abilities for Operations Manager

As an operations manager, you are required to possess a diverse set of skills and abilities to ensure the smooth functioning of daily operations. Here’s a list of essential qualities an operations manager should possess:

• Leadership:  One of the most important qualities of an operations manager is leadership. As an operations manager, you will be in charge of a team of employees, and it’s essential to lead and motivate them to achieve the company’s objectives.

To showcase leadership skills in your resume, make sure to highlight your experience as a team leader, your ability to delegate responsibilities, and your ability to lead through challenging situations.

• Communication:  As an operations manager, you will have to communicate with various departments, employees, and stakeholders to ensure that everything runs smoothly. Communication includes not just verbal but also written communication and active listening.

When showcasing your communication skills in your resume, mention any experience you have with presentations, writing reports or memos, and leading meetings.

• Problem-solving:  Operations managers must be problem solvers, as they have to identify and resolve issues that impact the daily functioning of a company. This includes finding solutions that meet the needs of both the company and its customers.

Highlight your problem-solving skills by including examples of challenges you faced in your previous roles and how you effectively resolved them.

• Organizational skills:  An operations manager must be organized and able to manage multiple tasks and departments simultaneously. They must also have excellent time-management skills to ensure that everything is completed on time.

Showcase your organizational skills by highlighting any experience you have with organizing projects, managing schedules, or delegating tasks.

• Strategic thinking:  Strategic thinking is crucial for an operations manager as it involves analyzing data to make informed decisions that impact a company’s operations.

To showcase your strategic thinking skills, highlight any experience you have with developing short- or long-term strategies that effectively achieve a company’s goals.

An operations manager must be a strategic thinker, problem-solver, and excellent communicator. They must also have strong leadership and organizational skills to ensure the smooth functioning of daily operations. Highlighting these skills in your resume will make you stand out as an ideal operations manager candidate.

Resume Format and Structure

When crafting an operations manager resume, it’s crucial to prioritize readability and clarity. A well-structured resume catches the reader’s attention and communicates your professional capabilities and achievements. This section will delve into the basic structure of an operations manager resume and provide an overview of the different formats you can use to present your experience and qualifications effectively.

Basic Structure

At a high level, most resumes follow a similar structure that includes the following sections:

Header: The header should contain your name, contact information, and professional title. Be sure to use a professional email address and phone number.

Summary: This section is a concise summary of your professional experience, skills, and achievements. It should highlight the most relevant aspects of your career and set the tone for the rest of the resume.

Work Experience: Your work experience should be listed in reverse chronological order, with your most recent position listed first. For each position, include your job title, company name, employment dates, and a list of your responsibilities and achievements. Use bullet points to make this section easy to read.

Education: In the education section, list your academic achievements, including your degrees, certifications, and relevant coursework.

Skills: This section is an opportunity to list any skills you possess that are relevant to the job position, including technical skills, leadership skills, and communication skills.

Different Formats

There are different formats that you can use to structure your operations manager resume, such as chronological, functional or combination formats.

The chronological format is the most commonly used format which presents your work experience in reverse chronological order, with your most recent position listed first.

The functional format is useful when you have gaps in your employment history or are shifting careers. It focuses on your skills and accomplishments without listing job titles or employment dates, making it easier to highlight what you have to offer.

The combination format uses aspects from both chronological and functional formats. This format details your most recent work experience and focuses more on your accomplishments and areas of expertise.

Choosing the right format for your resume depends on your professional background and specific skillset. Keep your audience in mind when formatting your resume, and tailor your approach to meet their expectations.

A well-structured operations manager resume is essential for showcasing your professional profile, qualifications, and accomplishments. It starts with a clean and organized layout, followed by the presentation of your work experience, education, and skills. By choosing the right format for your resume, you can make your application stand out and increase your chances of landing your desired operations manager position.

Resume Sections

A good Operations Manager resume should have the following sections:

Career Objective or Summary

This section should be a brief statement that introduces you as an Operations Manager. It should contain a summary of your skills, experiences, and goals. A good objective should be focused, clear, and concise.

Professional Experience

This section should provide an overview of your work history as an Operations Manager. It should highlight your most relevant experiences, achievements, and responsibilities. Use bullet points and quantifiable metrics to make your experiences stand out.

This section should provide details on your education, including the degree(s) obtained, the institution(s) attended, and relevant coursework. If you have any certifications or special training, you can list them here as well.

Certifications

Certifications showcase your expertise in a particular area and can add value to your resume. Examples of certifications relevant to Operations Managers include Six Sigma, Project Management Professional (PMP), and Certified Supply Chain Professional (CSCP).

Highlight your relevant skills in this section. Examples of skills an Operations Manager should possess include project management, process improvement, team leadership, risk management, and data analysis.

Achievements

This section should detail your notable achievements as an Operations Manager. This could include, for example, improving KPIs or reducing costs. Use quantifiable metrics to showcase your contributions.

Personal Details

This section should contain your contact details, including your full name, address, phone number, and email address. Additionally, you may include any hobbies, interests, or volunteer work that showcase your character and values.

A well-written Operations Manager resume should be tailored to the specific job for which you are applying. Highlight your skills, experiences, and achievements, and make sure to proofread for any errors or inconsistencies. Good luck!

Writing Tips for Operations Manager Resume

As an Operations Manager, your focus is on orchestrating the day-to-day activities of a business to ensure smooth and efficient operations. A well-written and eye-catching resume can help you stand out and land your desired job. Here are some effective strategies and tips to consider when creating your Operations Manager resume:

1. Highlight Relevant Skills and Accomplishments

One of the most important things to include in your resume are the skills and accomplishments that are most relevant to the job you are applying for. This could include specific project management experience, experience leading teams, or expertise in a particular area such as logistics or supply chain management. Look at the job ad and company website to identify the key areas of expertise that are required for the position, and highlight your relevant qualifications in your resume.

2. Use Bullet Points to Break Up Text

Resumes should be easy for recruiters to skim-read and understand. One way to make your resume more visually appealing and easier to navigate is to break up the text with bullet points. This draws attention to key areas of your experience and makes it easier for recruiters to quickly identify your qualifications.

3. Quantify Your Achievements

To make your resume stand out, it’s important to quantify your achievements wherever possible. Use numbers to demonstrate the impact of your work and show what you have achieved in your previous roles. For example, if you managed a project that increased profits for the company, include the percentage increase in your resume.

4. Use Action Verbs

Using action verbs in your resume helps to convey a sense of dynamism and achievement. Words like ‘managed’, ‘led’, ‘oversaw’, and ‘implemented’ show that you have taken an active role in your previous work experiences. By using strong action verbs, you can convey confidence and authority in your resume.

5. Tailor Your Resume to the Job Ad

Finally, it’s important to tailor your resume to the job ad you are applying for. This means reading the job description carefully and highlighting the key skills and qualifications that are required for the role. Use these insights to structure your resume and highlight your relevant experience and achievements.

By following these tips and strategies, you can create an eye-catching resume that highlights your skills and experience as an Operations Manager. A well-crafted resume can help you stand out from the competition and get your foot in the door for your dream job.

Keyword Optimization

One of the most important aspects of creating an effective Operations Manager resume is keyword optimization. This is because most companies use Applicant Tracking Systems (ATS) to screen resumes and identify the most suitable candidates. The ATS is programmed to search for specific keywords related to the job requirements and qualifications. Therefore, using relevant keywords in your resume can increase your chances of getting noticed and shortlisted for an interview.

Here is a list of commonly used keywords in Operations Manager resumes and their importance:

1. Project Management

Project management is a critical skill for Operations Managers, and it involves planning, organizing, and executing projects from start to finish. Using keywords such as “project management,” “project planning,” and “project execution” in your resume can indicate your expertise in this area and catch the attention of recruiters.

2. Quality Assurance

As an Operations Manager, ensuring quality and consistency in products and services is paramount. Using keywords such as “quality assurance,” “quality control,” and “quality improvement” highlights your ability to maintain high standards and improve quality.

3. Cost Optimization

Effective Operations Managers focus on optimizing costs and reducing expenses to improve profit margins. Including keywords such as “cost optimization,” “expense reduction,” and “budget management” in your resume can indicate your proficiency in managing financial resources and driving business growth.

4. Supply Chain Management

Operations Managers oversee the supply chain process, including the sourcing, production, and distribution of goods and services. Using keywords such as “supply chain management,” “procurement,” and “inventory management” in your resume can indicate your knowledge and skills in this area.

5. Leadership and Communication

As an Operations Manager, you need to be an effective leader and communicator to manage teams and collaborate with stakeholders across various departments. Using keywords such as “leadership,” “communication,” and “collaboration” in your resume can highlight your soft skills and demonstrate your ability to lead and inspire others.

Incorporating relevant keywords in your Operations Manager resume can improve your chances of getting noticed by recruiters and increase your chances of being shortlisted for an interview. Therefore, it is essential to research the job requirements and use appropriate and accurate keywords to showcase your skills and qualifications.

Sample Resumes for Operations Manager

As a job seeker looking to land a role as an Operations Manager, having a strong and effective resume is crucial. To help you craft an excellent resume, we’ve compiled a collection of industry-specific examples.

Industry-Specific Resume Examples

Our collection of resumes includes examples tailored to different industry niches. Whether you’re in logistics, manufacturing, transportation, or another area of operations management, you’ll find a resume example that suits your needs.

Each resume includes sections for relevant experience, education, skills, and other accomplishments. We’ve included industry-specific buzzwords and phrases to help you showcase your expertise and stand out from other candidates.

Detailed Strengths and Weaknesses Analysis

To help you understand what makes a strong Operations Manager resume, we’ve also provided detailed explanations of the strengths and weaknesses of each resume example.

Our analysis covers everything from formatting and design, to the language used and the clarity of the candidate’s achievements. We look at whether the candidate effectively conveys their relevant experience, leadership skills, and other strengths.

By examining the strengths and weaknesses of each resume, you’ll be able to better identify what elements to include or exclude in your own resume. You’ll also gain insight into what recruiters and hiring managers look for when assessing an Operations Manager candidate.

Mistakes to Avoid

As an operations manager, you are responsible for overseeing the day-to-day operations of a company or organization. Your resume serves as your first impression to potential employers, so it’s essential to avoid making common mistakes that could cost you the job. Here are some common mistakes that you should avoid when writing your operations manager resume, along with tips on how to overcome them.

Overselling Yourself

One of the most common mistakes that job seekers make is overselling themselves on their resume. This can lead to unrealistic expectations during the hiring process and ultimately result in disappointment for both the job seeker and the employer. Instead, you should focus on highlighting your relevant skills and achievements without exaggerating or embellishing them.

Using Jargon

Another common mistake is using industry-specific jargon that may not be easily understood by potential employers. While it’s essential to demonstrate your industry knowledge, using jargon can create confusion and prevent your resume from accurately reflecting your skills and achievements. Instead, use clear and concise language that can be easily understood by people outside of your industry.

Lack of Formatting

The way your resume is structured and presented can have a significant impact on how it’s received by potential employers. A poorly formatted or disorganized resume can make it difficult for employers to find the information they need and ultimately result in your resume being overlooked. Use a clean and professional format, with clear headings and bullet points, to ensure that your resume is easy to read and navigate.

Being Too Vague

Your resume should provide specific examples of your achievements and accomplishments, not just a list of responsibilities. Being too vague can lead to misunderstandings about your skills and experience, and make it challenging for employers to assess whether you’re a good fit for the job. Instead, focus on quantifiable achievements, such as increasing revenue or reducing costs, to demonstrate your value to potential employers.

Lack of Tailoring

Finally, one of the biggest mistakes that job seekers make is sending out generic resumes that are not tailored to the specific job they’re applying for. This can give the impression that you’re not truly interested in the position and can result in your resume being overlooked. Instead, take the time to tailor your resume to the job description, highlighting your relevant skills and achievements that match the requirements of the job.

Avoiding these common mistakes can help you create a strong operations manager resume that accurately reflects your skills and experiences, and increase your chances of landing your dream job. By focusing on highlighting your relevant skills, using clear and concise language, and tailoring your resume to the specific job, you can demonstrate your value to potential employers and stand out from other candidates.

Best Practices for Writing an Operations Manager Resume

When it comes to writing an Operations Manager resume, there are several strategies that can make it more effective and impactful. Here are some best practices to consider:

1. Focus on your achievements

Rather than simply listing your responsibilities, highlight your accomplishments as an Operations Manager. Quantify your successes with concrete numbers and statistics. For example, did you increase sales by a certain percentage or streamline processes to save time and money?

2. Tailor your resume for each job application

Customize your resume to align with the specific job you are applying for. Review the job post and use keywords and phrases throughout your resume that match the requirements and responsibilities listed.

3. Highlight your leadership skills

As an Operations Manager, your leadership abilities are crucial to your success. Showcase your proficiency in managing teams, implementing strategies, and fostering a results-driven culture.

4. Include relevant certifications and qualifications

If you have certifications or qualifications that are relevant to the Operations Manager role, be sure to include them in your resume. This can include Six Sigma or Lean certifications, PMP certifications, or relevant degrees or diplomas.

5. Use a clear and concise format

Make sure your resume is easy to read and navigate. Use bullet points to break up information and keep your sentences short and to the point. Use a professional font, and avoid using distracting colors or graphics.

6. Proofread and edit your resume

Before submitting your resume, ensure it is error-free and grammatically correct. Have a friend or colleague review it as well. Small mistakes can detract from an otherwise strong resume.

By following these best practices, you can create a robust and impactful Operations Manager resume that highlights your achievements, skills, and qualifications. Remember to tailor your resume for each job application, and ensure it is easy to read and error-free. Good luck in your job search!

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22 Operations Manager Resume Examples for Your 2024 Job Search

Operations managers are great at streamlining processes and ensuring that all tasks are completed efficiently. As an operations manager, your resume should be just like an operations plan. It should be organized, efficient, and tailored to the needs of the employer. In this guide, we'll review X operations manager resume examples to help you land your dream job in 2023.

Resume Examples

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Common Responsibilities Listed on Operations Manager Resumes:

• Develop and implement operational strategies and processes to improve efficiency and effectiveness
• Establish and maintain operational policies and procedures
• Monitor and analyze operational performance to identify areas of improvement
• Oversee the daily operations of the organization
• Manage and motivate staff to ensure high performance and productivity
• Develop and manage budgets and financial plans
• Ensure compliance with relevant laws and regulations
• Develop and implement strategies to reduce costs and increase profits
• Monitor and review performance of staff and take corrective action when necessary
• Coordinate with other departments to ensure efficient operations
• Develop and implement customer service standards and procedures
• Monitor customer feedback and take appropriate action

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in inventory costs and a 15% increase in order fulfillment speed.
• Managed a team of 20 employees, improving overall productivity by 20% through effective coaching and performance management.
• Collaborated with cross-functional teams to streamline the supply chain process, reducing lead times by 30% and improving on-time delivery rates by 25%.
• Managed a budget of $5M, reducing operational costs by 10% through effective financial planning and budget management.
• Implemented a new customer service training program, resulting in a 20% increase in customer satisfaction scores and a 10% reduction in customer complaints.
• Developed and implemented a new safety program, resulting in a 50% reduction in workplace accidents and injuries.
• Developed and implemented a new quality control program, resulting in a 30% reduction in product defects and a 20% increase in customer satisfaction scores.
• Managed a team of 15 employees, improving overall productivity by 25% through effective coaching and performance management.
• Collaborated with cross-functional teams to implement a new ERP system, resulting in a 15% increase in efficiency and a 10% reduction in operational costs.
• Inventory management
• Team management
• Coaching and performance management
• Cross-functional collaboration
• Supply chain optimization
• Budget management
• Financial planning
• Customer service training
• Safety program development
• Quality control
• ERP system implementation
• Process improvement
• Time management
• Strategic planning
• Project management
• Data analysis
• Risk management
• Vendor management
• Change management
• Lean Six Sigma

Retail Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in stockouts and a 15% increase in sales.
• Analyzed store performance metrics and identified areas for improvement, resulting in a 10% increase in customer satisfaction scores and a 5% increase in average transaction value.
• Lead store teams in the execution of promotional activities and special events, resulting in a 20% increase in foot traffic and a 10% increase in sales during the holiday season.
• Managed store budgets and ensured cost-effectiveness, resulting in a 10% reduction in operational costs and a 5% increase in profit margins.
• Developed and implemented policies and procedures to ensure compliance with company standards, resulting in a 100% compliance rate during internal audits.
• Maintained relationships with vendors and suppliers, negotiating favorable terms and reducing procurement costs by 15%.
• Monitored and evaluated employee performance and provided feedback and coaching, resulting in a 20% increase in employee satisfaction scores and a 10% reduction in turnover rate.
• Developed and maintained relationships with local community organizations, resulting in a 15% increase in customer traffic and a 10% increase in sales.
• Analyzed customer feedback and developed strategies to improve customer satisfaction, resulting in a 10% increase in customer satisfaction scores and a 5% increase in repeat business.
• Store performance analysis
• Promotional planning and execution
• Policy and procedure development
• Compliance management
• Vendor and supplier relationship management
• Employee performance evaluation
• Coaching and feedback
• Community engagement
• Customer satisfaction analysis
• Strategy development
• Sales forecasting
• Team leadership
• Problem-solving
• Communication and negotiation
• Adaptability
• Conflict resolution

Sales Operations Manager Resume Example:

• Developed and implemented a sales incentive program that increased sales team productivity by 25% and resulted in a 10% increase in revenue within the first quarter.
• Analyzed sales performance data and identified areas of improvement, resulting in a 15% increase in customer retention rates and a 20% increase in upsell opportunities.
• Collaborated with cross-functional teams to streamline sales operations processes and procedures, reducing order processing time by 30% and improving customer satisfaction scores by 15%.
• Managed and coordinated sales operations activities, resulting in a 20% increase in customer onboarding efficiency and a 25% reduction in order processing errors.
• Developed and maintained sales operations reports and dashboards, providing real-time visibility into sales performance metrics and enabling data-driven decision-making.
• Implemented sales operations training programs, resulting in a 30% improvement in sales team knowledge and skills and a 20% increase in sales productivity.
• Developed and implemented sales operations strategies that increased sales efficiency and effectiveness by 35% and resulted in a 10% increase in revenue within the first year.
• Managed and coordinated sales operations budget and forecast, resulting in a 15% reduction in operational costs and a 20% increase in profitability.
• Collaborated with other departments to align sales operations processes with company goals and objectives, resulting in a 25% improvement in cross-functional communication and collaboration.
• Sales strategy development and implementation
• Sales performance analysis and reporting
• Sales process optimization and streamlining
• Cross-functional collaboration and communication
• Sales operations budgeting and forecasting
• Sales incentive program design and management
• Customer retention and upselling strategies
• Sales operations training and development
• Data-driven decision-making
• Sales team management and coordination
• Sales operations reporting and dashboard creation
• Customer onboarding and order processing efficiency
• Sales productivity improvement
• Operational cost reduction and profitability management

Business Operations Manager Resume Example:

• Developed and implemented a new customer service strategy that resulted in a 25% increase in customer satisfaction scores and a 10% decrease in customer complaints within the first year.
• Managed a project to streamline the supply chain process, resulting in a 15% reduction in inventory costs and a 20% increase in on-time delivery rates.
• Collaborated with the finance team to create and manage a budget that reduced operational costs by 10% while maintaining high levels of service quality.
• Lead a team of cross-functional stakeholders to develop and implement a new employee training program, resulting in a 30% increase in employee productivity and a 20% decrease in employee turnover.
• Managed a project to implement a new CRM system, resulting in a 15% increase in sales revenue and a 10% increase in customer retention rates.
• Collaborated with external vendors to negotiate new contracts, resulting in a 15% reduction in costs and a 10% increase in service quality.
• Developed and implemented a new performance management system, resulting in a 20% increase in employee engagement and a 15% increase in productivity.
• Managed a project to improve the company's online presence, resulting in a 25% increase in website traffic and a 20% increase in online sales revenue.
• Collaborated with the HR team to develop and implement a new employee benefits program, resulting in a 10% increase in employee satisfaction and a 5% decrease in employee turnover.
• Budgeting and financial management
• Supply chain management
• Customer service strategy
• Team leadership and collaboration
• Employee training and development
• Performance management
• CRM system implementation
• Vendor management and contract negotiation
• Online presence and digital marketing
• Employee benefits and HR collaboration
• Cross-functional stakeholder management
• Data analysis and reporting

Amazon Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in stockouts and a 15% increase in on-time delivery rates.
• Lead a team of 50 associates to achieve a 98% accuracy rate in order fulfillment, exceeding company standards and improving customer satisfaction scores by 10%.
• Implemented a new training program for associates, resulting in a 20% reduction in training time and a 30% increase in productivity.
• Managed a team of 100 associates to achieve a 99% accuracy rate in inventory management, reducing inventory holding costs by 20%.
• Developed and implemented a new scheduling system, resulting in a 15% reduction in overtime costs and a 10% increase in productivity.
• Implemented a new quality control program, resulting in a 25% reduction in customer complaints and a 20% increase in customer satisfaction scores.
• Lead a team of 75 associates to achieve a 99% accuracy rate in order fulfillment, exceeding company standards and improving customer satisfaction scores by 15%.
• Implemented a new vendor management program, resulting in a 20% reduction in costs and a 10% increase in supplier performance.
• Order fulfillment
• Training and development
• Scheduling and resource allocation
• Safety and risk management
• Cost reduction and efficiency improvement
• Customer satisfaction and relationship management
• Data analysis and performance metrics
• Process improvement and implementation
• Time management and prioritization
• Communication and collaboration
• Problem-solving and decision-making

IT Operations Manager Resume Example:

• Developed and implemented disaster recovery plans, resulting in a 50% reduction in downtime during system outages.
• Managed IT vendor relationships, negotiating contracts and reducing costs by 15% while maintaining high service levels.
• Trained and mentored IT staff, resulting in a 25% increase in team productivity and a 10% decrease in employee turnover.
• Monitored and maintained IT systems, networks, and applications, achieving a 99.9% uptime rate and ensuring high levels of customer satisfaction.
• Managed and coordinated IT projects and initiatives, completing projects on time and within budget, resulting in a 20% increase in project success rate.
• Researched and recommended new technologies, leading to the adoption of cloud-based solutions and reducing operational costs by 30%.
• Developed and maintained IT operations policies and procedures, ensuring compliance with security policies and procedures and reducing the risk of security breaches by 40%.
• Overseen the installation, configuration, and maintenance of hardware and software, resulting in a 25% reduction in system downtime and a 15% increase in system performance.
• Troubleshot and resolved IT system and network issues, reducing the average resolution time by 50% and improving overall system reliability by 30%.
• Disaster recovery planning
• IT staff training and mentoring
• IT systems monitoring and maintenance
• Project management and coordination
• Technology research and recommendation
• IT operations policy development and compliance
• Hardware and software installation and configuration
• Troubleshooting and issue resolution
• Network administration and security
• Cloud-based solutions implementation
• IT budgeting and cost reduction
• Customer satisfaction and service level management
• IT risk management and mitigation
• System performance optimization

Call Center Operations Manager Resume Example:

• Implemented a new quality assurance program that resulted in a 20% increase in customer satisfaction scores and a 15% decrease in call handling time.
• Developed and implemented a training program for call center staff that resulted in a 25% increase in first call resolution rates and a 10% decrease in customer complaints.
• Collaborated with key stakeholders to develop and implement a new call routing system, resulting in a 30% increase in call volume capacity and a 20% decrease in wait times.
• Managed a budget of $3M for call center operations, achieving a 10% cost reduction through process improvements and vendor negotiations.
• Developed and implemented a new performance management system for call center staff, resulting in a 15% increase in employee engagement and a 10% decrease in turnover.
• Collaborated with IT to implement new call center technology, resulting in a 25% increase in call center efficiency and a 20% decrease in system downtime.
• Developed and implemented a new customer service policy that resulted in a 15% increase in customer satisfaction scores and a 10% decrease in customer complaints.
• Managed a team of 50 call center staff, achieving a 20% increase in productivity through coaching and performance management.
• Collaborated with marketing to develop and implement a new customer feedback program, resulting in a 25% increase in customer feedback response rates and a 15% increase in customer retention.
• Quality assurance management
• Training program development and implementation
• Call routing system design and implementation
• Budget management and cost reduction
• Performance management system development
• Call center technology implementation
• Customer service policy development
• Team management and coaching
• Customer feedback program development
• Stakeholder collaboration
• Vendor negotiation
• Employee engagement strategies
• Customer retention strategies
• Call center efficiency optimization

Transportation Operations Manager Resume Example:

• Implemented a new transportation route optimization strategy, resulting in a 15% reduction in transportation costs and a 20% increase in on-time deliveries.
• Developed and maintained relationships with transportation vendors, negotiating contracts that resulted in a 10% reduction in transportation costs.
• Managed and coordinated the loading and unloading of goods, reducing loading times by 25% and increasing overall transportation efficiency by 30%.
• Monitored and managed transportation operations performance, implementing new KPIs that resulted in a 15% increase in overall transportation efficiency.
• Developed and implemented transportation operations policies and procedures, resulting in a 20% reduction in safety incidents and a 10% increase in customer satisfaction.
• Analyzed and optimized transportation routes and schedules, reducing transportation costs by 10% and improving on-time delivery rates by 15%.
• Developed and implemented strategies to improve transportation operations, resulting in a 25% increase in overall transportation efficiency and a 15% reduction in transportation costs.
• Monitored and managed the performance of transportation staff, implementing new training programs that resulted in a 20% increase in staff productivity and a 10% reduction in safety incidents.
• Monitored and analyzed customer feedback and complaints, implementing new customer service initiatives that resulted in a 15% increase in customer satisfaction.
• Route optimization
• Contract negotiation
• Loading and unloading coordination
• Performance monitoring
• KPI implementation
• Safety management
• Customer satisfaction
• Transportation cost reduction
• Staff management and training
• Customer service initiatives
• Analytical thinking
• Communication skills
• Decision-making

Logistics Operations Manager Resume Example:

• Implemented a new inventory management system, resulting in a 25% reduction in inventory holding costs and a 15% increase in order fulfillment accuracy.
• Developed and executed a transportation optimization strategy, reducing transportation costs by 20% and improving on-time delivery performance by 10%.
• Lead a cross-functional team to implement a new warehouse layout and process flow, resulting in a 30% increase in warehouse efficiency and a 25% reduction in labor costs.
• Managed the selection and implementation of a new third-party logistics provider, resulting in a 15% reduction in transportation costs and a 20% improvement in delivery performance.
• Developed and executed a supplier performance management program, resulting in a 10% reduction in supplier lead times and a 5% improvement in supplier quality.
• Implemented a new process for managing customer returns, reducing return processing time by 50% and improving customer satisfaction scores by 15%.
• Developed and implemented a new process for managing international shipments, resulting in a 20% reduction in customs clearance times and a 10% reduction in transportation costs.
• Lead a cross-functional team to implement a new warehouse management system, resulting in a 30% increase in warehouse efficiency and a 20% reduction in inventory holding costs.
• Developed and executed a cost-saving initiative to consolidate shipments, resulting in a 15% reduction in transportation costs and a 10% reduction in carbon emissions.
• Transportation optimization
• Warehouse layout and process design
• Third-party logistics provider selection
• Supplier performance management
• Customer returns management
• International shipping and customs clearance
• Warehouse management system implementation
• Cost-saving initiatives and consolidation strategies
• Cross-functional team leadership
• Risk management and mitigation
• Negotiation and vendor management
• Quality control and assurance
• Regulatory compliance
• Environmental sustainability
• Customer service and satisfaction

Hotel Operations Manager Resume Example:

• Implemented a new customer service training program that resulted in a 25% increase in positive guest feedback and a 10% increase in overall customer satisfaction scores.
• Developed and executed a marketing campaign that increased occupancy rates by 15% during the off-season, resulting in a revenue increase of $500,000.
• Managed a team of 50 staff members and reduced turnover rates by 20% through implementing employee recognition programs and providing opportunities for professional development.
• Negotiated contracts with vendors and suppliers, resulting in a 10% reduction in operational costs and a savings of $100,000 annually.
• Implemented a new inventory management system that reduced waste and improved efficiency, resulting in a 15% decrease in inventory costs.
• Developed and implemented a safety and security protocol that improved guest and staff safety and reduced incidents by 30%.
• Developed and implemented a revenue management strategy that increased revenue by 20% within the first year.
• Implemented a new housekeeping system that improved room turnover time by 10% and increased guest satisfaction scores by 15%.
• Managed a renovation project that resulted in a 25% increase in room rates and a 20% increase in occupancy rates.
• Customer service excellence
• Revenue management
• Marketing and promotions
• Staff management and development
• Vendor and supplier negotiations
• Safety and security protocols
• Budgeting and cost control
• Housekeeping and maintenance management
• Time management and organization
• Interpersonal and communication skills
• Analytical and strategic thinking
• Adaptability and flexibility

Regional Operations Manager Resume Example:

• Developed and implemented a regional training program that increased employee productivity by 25% and reduced onboarding time by 30%.
• Identified and resolved operational issues in a timely manner, resulting in a 15% increase in customer satisfaction scores.
• Lead and managed a regional operations team to ensure compliance with company policies and procedures, resulting in a 100% compliance rate.
• Developed and implemented operational strategies to improve efficiency and productivity, resulting in a 20% reduction in costs and a 15% increase in revenue.
• Monitored and analyzed regional operations performance metrics, identifying process improvements that reduced delivery times by 25% and increased team productivity by 30%.
• Managed regional budgets, reducing expenses by 10% while maintaining high levels of service quality.
• Developed and maintained relationships with key stakeholders in the region, resulting in a 20% increase in business partnerships and a 15% increase in revenue.
• Identified and implemented process improvements to reduce costs and increase efficiency, resulting in a 25% reduction in operational expenses and a 20% increase in productivity.
• Monitored and analyzed customer feedback to identify areas of improvement, resulting in a 10% increase in customer satisfaction scores and a 5% increase in customer retention rates.
• Strategic planning and execution
• Operational efficiency and productivity improvement
• Performance metrics analysis and reporting
• Team leadership and management
• Process improvement and optimization
• Stakeholder relationship management
• Customer satisfaction and retention
• Compliance and risk management
• Excellent communication and negotiation skills
• Adaptability and resilience

FedEx Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in inventory costs and a 15% increase in order fulfillment efficiency.
• Analyzed performance metrics and identified areas of improvement in customer service, leading to the implementation of new training programs and a 10% increase in customer satisfaction scores.
• Lead and motivated a team of 20 employees to achieve a 98% on-time delivery rate and a 20% increase in productivity over a one-year period.
• Managed the development and implementation of new safety protocols and procedures, resulting in a 30% reduction in workplace accidents and injuries.
• Developed and managed a budget of $5M, reducing operational costs by 15% through strategic vendor negotiations and process improvements.
• Collaborated with cross-functional teams to develop and implement new processes and procedures, resulting in a 20% increase in operational efficiency and a 10% reduction in order processing time.
• Developed and implemented a new customer feedback system, resulting in a 25% increase in customer satisfaction scores and a 15% increase in customer loyalty.
• Managed and coordinated daily operations for a team of 50 employees, achieving a 99% on-time delivery rate and a 20% increase in productivity over a two-year period.
• Developed and implemented strategies to improve operational efficiency and reduce costs, resulting in a 15% reduction in operational costs and a 10% increase in order fulfillment efficiency.
• Performance analysis
• Customer service improvement
• Safety protocol development
• Customer feedback analysis
• Operations coordination

Senior Operations Manager Resume Example:

• Developed and implemented a new operational strategy that increased efficiency by 25% and reduced costs by 20% within the first year.
• Lead a team of 15 operations staff, resulting in a 10% increase in team productivity and a 15% improvement in overall team satisfaction scores.
• Established and maintained relationships with key vendors and suppliers, resulting in a 30% reduction in supply chain costs and improved delivery times.
• Managed and optimized a $5M operational budget, resulting in a 15% reduction in costs and a 10% increase in revenue.
• Identified and resolved operational issues in a timely manner, resulting in a 20% improvement in customer satisfaction scores and a 25% reduction in customer complaints.
• Developed and implemented operational policies and procedures, ensuring compliance with relevant laws and regulations and reducing legal risks by 30%.
• Analyzed and improved existing processes and procedures, resulting in a 20% reduction in operational costs and a 15% increase in efficiency.
• Developed and implemented strategies to improve customer service, resulting in a 25% increase in customer satisfaction scores and a 20% increase in customer retention rates.
• Coordinated with other departments to ensure efficient operations, resulting in a 30% reduction in cross-departmental conflicts and a 10% increase in overall team collaboration.
• Operational strategy development and implementation
• Budget management and optimization
• Process improvement and efficiency enhancement
• Team leadership and motivation
• Cross-departmental collaboration
• Risk management and compliance
• Problem-solving and issue resolution
• Performance measurement and analysis

Healthcare Operations Manager Resume Example:

• Developed and implemented a new patient satisfaction survey system, resulting in a 25% increase in overall satisfaction scores within the first year.
• Managed a team of 15 staff members and ensured compliance with all applicable laws and regulations, resulting in zero compliance violations during annual audits.
• Implemented cost-saving measures, including renegotiating vendor contracts and optimizing staffing levels, resulting in a 10% reduction in operational costs.
• Developed and implemented a quality assurance program, resulting in a 30% reduction in medical errors and a 20% increase in patient safety scores.
• Managed a budget of $5M and developed financial plans to support organizational goals, resulting in a 15% increase in revenue and a 10% reduction in expenses.
• Coordinated with other departments to streamline processes and improve efficiency, resulting in a 20% reduction in patient wait times and a 15% increase in patient throughput.
• Managed and coordinated a project to implement a new electronic health record system, resulting in a 40% reduction in documentation errors and a 30% increase in provider satisfaction scores.
• Analyzed and reported on operational performance metrics, identifying areas for improvement and implementing strategies to improve efficiency, resulting in a 25% reduction in overtime costs and a 20% increase in productivity.
• Developed and maintained operational policies and procedures, ensuring compliance with all applicable laws and regulations and improving overall organizational efficiency.
• Healthcare management
• Quality assurance
• Budgeting and financial planning
• Compliance and regulatory knowledge
• Electronic health record (EHR) implementation
• Policy development and implementation
• Patient satisfaction and safety
• Staffing optimization

Assistant Operations Manager Resume Example:

• Developed and implemented a new scheduling system that reduced labor costs by 15% and increased productivity by 20%.
• Collaborated with cross-functional teams to streamline inventory management processes, resulting in a 25% reduction in excess inventory and a 10% increase in on-time delivery.
• Implemented a customer feedback program and developed strategies to improve customer satisfaction, resulting in a 15% increase in customer retention.
• Managed a team of 20 employees and oversaw daily operations, resulting in a 95% on-time delivery rate and a 10% increase in overall productivity.
• Developed and implemented a new training program for employees, resulting in a 20% increase in employee satisfaction and a 5% decrease in employee turnover.
• Collaborated with vendors and suppliers to negotiate contracts and reduce costs, resulting in a 10% reduction in operational expenses.
• Developed and implemented new operational policies and procedures, resulting in a 30% increase in efficiency and a 20% reduction in errors.
• Managed budgets and financial plans, resulting in a 5% increase in revenue and a 10% reduction in expenses.
• Developed and implemented a new quality control program, resulting in a 25% reduction in defects and a 15% increase in customer satisfaction.
• Operations management
• Scheduling and planning
• Team management and leadership
• Vendor and supplier negotiation

Warehouse Operations Manager Resume Example:

• Implemented a new inventory management system, resulting in a 25% reduction in stockouts and a 15% increase in inventory accuracy.
• Developed and executed a safety training program, resulting in a 50% decrease in workplace accidents and injuries.
• Reduced shipping costs by 20% by negotiating new contracts with carriers and optimizing shipping routes.
• Managed a team of 20 warehouse staff, achieving a 95% on-time delivery rate and a 98% order accuracy rate.
• Implemented a new order picking process, resulting in a 30% increase in productivity and a 20% reduction in labor costs.
• Developed and executed a cost-saving initiative, resulting in a 10% reduction in overall warehouse expenses.
• Developed and implemented a new warehouse layout, resulting in a 40% increase in storage capacity and a 25% reduction in order fulfillment time.
• Reduced inventory carrying costs by 15% by optimizing inventory levels and implementing a just-in-time (JIT) inventory system.
• Implemented a new quality control process, resulting in a 20% reduction in product defects and a 10% increase in customer satisfaction ratings.
• Warehouse layout optimization
• Safety training and compliance
• Shipping and logistics coordination
• Order picking and fulfillment
• Cost reduction and budgeting
• Just-in-time inventory systems
• Customer satisfaction and service
• Staff training and development

Security Operations Manager Resume Example:

• Developed and implemented a comprehensive security awareness program, resulting in a 50% reduction in security incidents caused by employee error.
• Conducted regular security audits and vulnerability assessments, identifying and addressing critical vulnerabilities before they could be exploited by attackers.
• Managed a team of 5 security analysts, providing coaching and mentorship that resulted in a 25% increase in team productivity and a 15% decrease in incident response time.
• Implemented a new security incident response process, reducing the average time to detect and respond to security incidents by 40%.
• Collaborated with the IT department to implement a new security information and event management (SIEM) system, resulting in a 30% increase in the organization's ability to detect and respond to security threats.
• Conducted a successful penetration testing exercise, identifying and remediating critical vulnerabilities that could have resulted in a data breach.
• Developed and implemented a new security policy framework, resulting in a 20% improvement in compliance with security policies and procedures.
• Managed the implementation of a new intrusion detection system, reducing the number of successful attacks on the organization's systems by 50%.
• Developed and maintained relationships with external security vendors, resulting in a 15% reduction in the cost of security solutions and services.
• Security policy development and implementation
• Security awareness training and education
• Security auditing and vulnerability assessments
• Incident response management
• Team leadership and mentorship
• Security information and event management (SIEM)
• Penetration testing and vulnerability remediation
• Intrusion detection and prevention systems
• Vendor management and negotiation
• Risk assessment and mitigation
• Network security architecture
• Cyber threat intelligence
• Data privacy and protection
• Crisis management and business continuity planning

Marketing Operations Manager Resume Example:

• Developed and implemented a new marketing automation platform, resulting in a 25% increase in lead generation and a 20% increase in conversion rates.
• Collaborated with sales and marketing teams to create and execute a targeted email campaign, resulting in a 30% increase in open rates and a 15% increase in click-through rates.
• Managed a team of 5 marketing operations specialists, providing coaching and mentorship that led to a 10% increase in team productivity and a 15% improvement in team satisfaction scores.
• Managed a $1.5M marketing operations budget, optimizing spend and achieving a 10% reduction in costs while maintaining campaign effectiveness.
• Developed and implemented a new customer segmentation strategy, resulting in a 15% increase in customer engagement and a 10% increase in customer retention rates.
• Collaborated with external vendors to implement a new analytics tool, resulting in a 20% increase in data accuracy and a 25% increase in actionable insights.
• Developed and implemented a new CRM system, resulting in a 30% increase in lead quality and a 20% increase in sales pipeline velocity.
• Collaborated with cross-functional teams to design and execute a new social media campaign, resulting in a 40% increase in social media engagement and a 25% increase in website traffic.
• Managed a team of 8 marketing operations specialists, providing leadership and guidance that led to a 15% increase in team productivity and a 20% improvement in team satisfaction scores.
• Marketing automation platform expertise
• Email campaign management
• Customer segmentation strategy development
• Vendor collaboration and management
• Analytics tool implementation
• CRM system development and implementation
• Social media campaign management
• Data-driven decision making
• Marketing performance measurement
• Marketing technology integration

Distribution Operations Manager Resume Example:

• Implemented a new inventory management system, resulting in a 25% reduction in stockouts and a 15% increase in order fulfillment accuracy.
• Developed and executed a cost-saving initiative by optimizing transportation routes and reducing transportation costs by 20%.
• Improved customer satisfaction by 10% through the implementation of a new customer service training program for distribution center staff.
• Managed a team of 50 employees, achieving a 95% on-time delivery rate and reducing order processing time by 30%.
• Reduced operational costs by 15% through the implementation of a new energy-efficient lighting system and equipment upgrades.
• Lead a cross-functional team to implement a new warehouse management system, resulting in a 20% increase in productivity and a 10% reduction in labor costs.
• Developed and executed a continuous improvement program, resulting in a 15% reduction in order processing time and a 10% increase in inventory accuracy.
• Improved vendor relationships by negotiating new contracts and reducing costs by 10%.
• Warehouse management systems
• Cost reduction and optimization
• Transportation and route planning
• Continuous improvement initiatives
• Vendor relationship management
• Cross-functional team collaboration
• Order processing and fulfillment
• Energy efficiency and sustainability
• Performance metrics and KPI tracking

Entry Level Operations Manager Resume Example:

• Developed and implemented a new inventory management system, resulting in a 25% reduction in excess inventory and a 15% increase in on-time delivery to customers.
• Analyzed operational performance metrics and identified areas for improvement, leading to the implementation of new processes that resulted in a 10% increase in productivity and a 5% reduction in operational costs.
• Managed and coordinated daily operations, ensuring compliance with applicable laws and regulations and maintaining positive relationships with vendors and suppliers.
• Implemented strategies to improve customer service, resulting in a 20% increase in customer satisfaction scores and a 10% increase in repeat business.
• Managed and monitored budgets and expenditures, identifying cost-saving opportunities that resulted in a 5% reduction in operational costs.
• Developed and maintained relationships with vendors and suppliers, negotiating favorable terms and conditions that resulted in a 10% reduction in procurement costs.
• Developed and implemented operational policies and procedures, resulting in a 15% increase in operational efficiency and a 10% reduction in errors.
• Managed and trained a team of staff, resulting in a 20% increase in productivity and a 15% reduction in turnover.
• Analyzed and resolved operational issues, resulting in a 10% reduction in customer complaints and a 5% increase in customer retention.
• Performance metrics analysis
• Cost reduction strategies
• Procurement negotiation
• Operational efficiency
• Issue resolution
• Customer retention

Branch Operations Manager Resume Example:

• Implemented a new customer service training program that resulted in a 25% increase in customer satisfaction scores within the first quarter.
• Developed and executed a marketing campaign that increased branch revenue by 10% over a six-month period.
• Streamlined financial transaction processes, reducing transaction times by 15% and improving accuracy by 20%.
• Managed a team of 15 staff members, resulting in a 20% increase in team productivity and a 10% decrease in staff turnover.
• Developed and implemented a cost-saving initiative that reduced branch expenses by 15% over a one-year period.
• Improved compliance with regulatory requirements by implementing new policies and procedures, resulting in a 100% pass rate on all audits.
• Developed and executed a process improvement initiative that reduced customer wait times by 30% and increased customer satisfaction scores by 15%.
• Managed a budget of $1M, resulting in a 5% increase in revenue and a 10% decrease in expenses.
• Developed and maintained relationships with key stakeholders, resulting in a 20% increase in customer referrals and a 15% increase in customer retention rates.
• Marketing and sales strategy
• Process improvement and streamlining
• Cost reduction and budget management
• Relationship building and stakeholder management
• Financial transaction processing

Operations Supervisor Resume Example:

• Developed and implemented a new scheduling system that increased staff productivity by 25% and reduced overtime costs by 20%.
• Collaborated with the safety department to create and implement new safety protocols, resulting in a 30% reduction in workplace accidents.
• Identified and resolved operational issues related to inventory management, resulting in a 15% reduction in inventory costs.
• Managed a team of 20 employees and implemented a new training program that increased employee satisfaction by 25% and reduced turnover by 15%.
• Developed and implemented a new quality control system that reduced defects by 20% and increased customer satisfaction by 15%.
• Collaborated with the finance department to develop and implement a budget plan that reduced operational costs by 10% while maintaining quality standards.
• Developed and implemented a new performance evaluation system that increased staff productivity by 20% and reduced absenteeism by 15%.
• Collaborated with the IT department to implement new technology solutions that improved operational efficiency by 30% and reduced downtime by 25%.
• Identified and resolved operational issues related to supply chain management, resulting in a 10% reduction in supply chain costs and a 15% improvement in delivery times.
• Staff scheduling
• Safety protocols implementation
• Budget planning
• Performance evaluation
• Technology implementation
• Communication
• Customer service

Operations Coordinator Resume Example:

• Developed and implemented a new scheduling system that increased on-time delivery rates by 25% and reduced overtime costs by 20%.
• Collaborated with cross-functional teams to streamline workflow processes, resulting in a 15% increase in productivity and a 10% reduction in errors.
• Implemented customer feedback surveys and used data analysis to identify areas for improvement, resulting in a 30% increase in customer satisfaction ratings.
• Managed and coordinated a project to implement a new inventory management system, resulting in a 40% reduction in stockouts and a 25% increase in inventory turnover.
• Developed and implemented a new training program for employees, resulting in a 20% increase in employee retention rates and a 15% increase in employee satisfaction scores.
• Collaborated with external vendors to negotiate contracts and reduce operational costs by 15%.
• Developed and implemented a new quality control system, resulting in a 20% reduction in defects and a 10% increase in product quality ratings.
• Collaborated with cross-functional teams to develop and implement a new customer service strategy, resulting in a 25% increase in customer retention rates and a 20% increase in customer satisfaction ratings.
• Managed and coordinated a project to implement a new CRM system, resulting in a 30% increase in sales and a 20% increase in lead conversion rates.
• CRM systems

High Level Resume Tips for Operations Managers:

Must-have information for a operations manager resume:.

Here are the essential sections that should exist in an Operations Manager resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Operations Manager candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Operations Managers:

Operations manager resume headline examples:, strong headlines.

• Dynamic Operations Manager with a proven track record of optimizing supply chain processes and reducing costs by 20% in the manufacturing industry.
• Strategic Operations Manager with expertise in implementing lean methodologies and driving continuous improvement initiatives, resulting in a 25% increase in productivity.
• Visionary Operations Manager with a focus on customer satisfaction and quality control, leading cross-functional teams to achieve ISO 9001 certification and a 95% customer satisfaction rating.

Why these are strong:

• These resume headlines are strong for Operations Managers as they highlight key skills and achievements that are highly valued in the industry. The first headline emphasizes the candidate's ability to optimize supply chain processes and reduce costs, which is a crucial factor in the manufacturing industry. The second headline showcases the candidate's expertise in implementing lean methodologies and driving continuous improvement, which is essential for increasing productivity. Finally, the third headline emphasizes the candidate's focus on customer satisfaction and quality control, which are critical factors in achieving ISO 9001 certification and maintaining high customer satisfaction ratings. Overall, these headlines effectively communicate the candidate's strengths and accomplishments in their field, making them stand out to hiring managers.

Weak Headlines

• Experienced Operations Manager with Strong Leadership Skills
• Skilled Operations Manager with Expertise in Process Improvement
• Operations Manager with a Focus on Cost Reduction

Why these are weak:

• These resume headlines need improvement for Operations Managers as they lack specificity and fail to highlight the candidate's unique achievements or contributions. The first headline mentions experience and leadership skills, but doesn't provide any context or results. The second headline highlights expertise in process improvement, but doesn't showcase any measurable achievements or certifications. The third headline mentions a focus on cost reduction, but fails to provide any examples of cost savings or efficiency improvements.

Writing an Exceptional Operations Manager Resume Summary:

Operations manager resume summary examples:, strong summaries.

• Strategic Operations Manager with 10 years of experience in supply chain management, driving process improvements and cost savings initiatives. Skilled in leading cross-functional teams and implementing lean methodologies, resulting in a 30% reduction in lead times and a 20% increase in productivity.
• Detail-oriented Operations Manager with a background in logistics and inventory management, overseeing the successful delivery of over 1,000 shipments per month. Proficient in implementing quality control measures and streamlining warehouse operations, resulting in a 25% reduction in errors and a 15% increase in on-time delivery rates.
• Customer-focused Operations Manager with 8 years of experience in the hospitality industry, leading teams to deliver exceptional guest experiences. Adept at managing budgets and optimizing operational efficiency, resulting in a 10% increase in revenue and a 15% decrease in guest complaints.
• These resume summaries are strong for Operations Managers as they highlight the candidates' relevant experience, key strengths, and quantifiable achievements. The first summary emphasizes the candidate's expertise in supply chain management and their ability to drive process improvements and cost savings initiatives. The second summary showcases the candidate's attention to detail and success in logistics and inventory management, resulting in improved quality control and delivery rates. Lastly, the third summary demonstrates the candidate's customer-centric approach and their impact on revenue and guest satisfaction in the hospitality industry, making them a valuable asset to potential employers.

Weak Summaries

• Operations Manager with experience in overseeing teams and managing budgets, seeking a new opportunity to utilize my skills in a challenging environment.
• Experienced Operations Manager with a background in various industries and a proven track record of success, looking for a new challenge in a dynamic organization.
• Operations Manager with a focus on process improvement and cost reduction, committed to driving operational efficiency and delivering results.
• These resume summaries need improvement for Operations Managers as they lack specific achievements or examples of how the candidate has contributed to the success of their previous organizations. The first summary provides only a general overview of the candidate's experience, without mentioning any specific accomplishments or industries. The second summary mentions a "proven track record of success" but doesn't provide any quantifiable results or details on the candidate's successes in managing teams or budgets. The third summary mentions a focus on process improvement and cost reduction, but doesn't provide any examples of how the candidate has achieved these goals or the impact they have had on the organizations they have worked for.

Resume Objective Examples for Operations Managers:

Strong objectives.

• Results-driven and detail-oriented Operations Manager with experience in supply chain management and process improvement, seeking a challenging role to leverage my skills in optimizing operations, reducing costs, and enhancing customer satisfaction in a fast-paced environment.
• Highly organized and proactive Operations Manager with a background in logistics and inventory management, looking for an opportunity to apply my expertise in streamlining processes, managing teams, and implementing best practices to drive operational excellence and achieve business goals.
• Strategic and analytical Operations Manager with a proven track record of success in project management and cross-functional collaboration, seeking a leadership position to utilize my skills in data analysis, process optimization, and team development to deliver exceptional results and drive business growth.
• These resume objectives are strong for up and coming Operations Managers because they showcase the candidates' relevant skills, experience, and achievements, while also demonstrating their eagerness to take on new challenges and contribute to the success of the organization. The first objective emphasizes the candidate's results-driven approach and expertise in supply chain management, which are important attributes for an Operations Manager. The second objective showcases the candidate's organizational skills and experience in logistics and inventory management, making them a promising fit for a role that requires attention to detail and process optimization. Lastly, the third objective highlights the candidate's strategic thinking and project management skills, demonstrating their ability to lead cross-functional teams and drive business growth through data-driven decision-making.

Weak Objectives

• Seeking an Operations Manager position where I can utilize my skills and experience to contribute to the success of the company.
• Recent graduate with a degree in Operations Management seeking an entry-level position in the field.
• Aspiring Operations Manager with some experience in project management, looking to develop my career in the operations industry.
• These resume objectives need improvement for up and coming Operations Managers because they lack specificity and don't effectively showcase the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, passion, or relevant experience. The second objective only mentions the candidate's degree and doesn't provide any information about their skills or experience. The third objective hints at some experience in project management, but it doesn't mention any specific achievements, education, or industries the candidate is interested in. All three objectives could benefit from more specific information about the candidate's skills, experience, and passion for the operations industry.

Generate Your Resume Summary with AI

Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your operations manager work experience:, best practices for your work experience section:.

• Focus on quantifiable achievements and metrics: Use numbers, percentages, and data to demonstrate how you improved operational efficiency, reduced costs, increased productivity, or improved customer satisfaction.
• Describe how you led operational initiatives from conception to implementation: Outline the steps you took, challenges you faced, and the results you achieved.
• Highlight any successful collaborations: Describe how you worked with cross-functional teams to achieve operational goals and improve processes.
• Demonstrate your understanding of operational processes: Showcase your knowledge of supply chain management, logistics, inventory management, and quality control.
• Call out any awards, recognition, or unique accomplishments associated with your operational achievements.
• Mention any customer feedback or success stories relating to your work.
• Use industry-specific language: Ensure that the language you use is familiar to HR, recruiters, and hiring managers in the operations field. Avoid using jargon that may not be understood by those outside the industry.

Example Work Experiences for Operations Managers:

Strong experiences.

Successfully implemented lean manufacturing principles, resulting in a 20% reduction in production time and a 15% increase in overall product quality.

Led a team of 50 employees in a high-volume manufacturing facility, achieving a 95% on-time delivery rate and reducing employee turnover by 25% through effective coaching and mentoring.

Developed and implemented a comprehensive safety program, resulting in a 50% reduction in workplace accidents and a 30% decrease in workers' compensation claims.

Successfully managed a $5M budget for a large-scale logistics project, delivering the project on time and under budget while maintaining a 98% customer satisfaction rate.

Implemented a new inventory management system, resulting in a 25% reduction in inventory carrying costs and a 20% increase in inventory accuracy.

Led a team of 20 customer service representatives, achieving a 90% customer satisfaction rate and reducing response times by 50% through process improvements and training initiatives.

• These work experiences are strong because they demonstrate the candidate's ability to lead teams, implement process improvements, and achieve quantifiable results. The use of specific metrics and action-oriented language highlights the candidate's impact on the organization and their ability to drive success in their role as an Operations Manager.

Weak Experiences

Managed the day-to-day operations of a manufacturing facility, ensuring production targets were met and quality standards were maintained.

Conducted regular safety audits and implemented corrective actions to minimize workplace accidents.

Coordinated with cross-functional teams to identify process improvements and implement changes to increase efficiency.

Oversaw the logistics and supply chain operations for a retail company, managing inventory levels and coordinating with vendors to ensure timely delivery of goods.

Developed and implemented standard operating procedures to streamline processes and reduce costs.

Analyzed data and generated reports to identify trends and make data-driven decisions.

• These work experiences are weak because they lack specific details and quantifiable results. The bullet points provide a general overview of the tasks performed without demonstrating the impact of the individual's work or the benefits brought to the company. To improve these bullet points, the candidate should focus on incorporating metrics to highlight their achievements, using more powerful action verbs, and providing clear context that demonstrates their leadership qualities and direct contributions to successful outcomes.

Top Skills & Keywords for Operations Manager Resumes:

Top hard & soft skills for operations managers, hard skills.

• Supply Chain Management
• Project Management
• Lean Six Sigma Methodologies
• Quality Control and Assurance
• Inventory Management
• Budgeting and Financial Analysis
• Logistics and Transportation Management
• Vendor and Supplier Management
• Process Improvement
• Risk Management
• Data Analysis and Reporting
• Facility Management

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Process Improvement and Optimization
• Attention to Detail and Accuracy
• Data Analysis and Interpretation
• Resource Management and Budgeting

Go Above & Beyond with a Operations Manager Cover Letter

Operations manager cover letter example: (based on resume).

Dear Hiring Manager at Company Name,

I am excited to apply for the Operations Manager position at your company. With my extensive experience in operations management, I am confident that I can contribute to the success of your organization.

In my most recent role, I developed and implemented a new inventory management system that resulted in a 25% reduction in inventory costs and a 15% increase in order fulfillment speed. Additionally, I managed a team of 20 employees and improved overall productivity by 20% through effective coaching and performance management. I also collaborated with cross-functional teams to streamline the supply chain process, reducing lead times by 30% and improving on-time delivery rates by 25%.

In my previous roles, I managed budgets of up to $5M and reduced operational costs by 10% through effective financial planning and budget management. I also implemented new customer service training programs that resulted in a 20% increase in customer satisfaction scores and a 10% reduction in customer complaints. Furthermore, I developed and implemented new safety programs that resulted in a 50% reduction in workplace accidents and injuries.

I am confident that my experience in developing and implementing quality control programs, managing teams, and collaborating with cross-functional teams to implement new systems and processes will make me a valuable asset to your organization. I am excited about the opportunity to contribute to your company's success and look forward to discussing my qualifications further.

Thank you for considering my application.

[Your Name]

As an Operations Manager, you understand the importance of attention to detail, effective communication, and strategic planning. These skills are essential for success in your role, and they are also critical for crafting a compelling cover letter to accompany your resume. A cover letter is an extension of your resume, an opportunity to showcase your relevant experience and demonstrate your passion for the role. Contrary to common belief, crafting a compelling cover letter doesn't have to be an arduous task, and the benefits far outweigh the effort required.

Here are some compelling reasons for submitting a cover letter as an Operations Manager:

• Personalize your application and showcase your genuine interest in the company and role, highlighting your experience in operations management and how it aligns with the company's goals.
• Illustrate your unique value proposition and how your skills in operations management align with the specific job requirements, demonstrating your ability to improve processes, reduce costs, and increase efficiency.
• Communicate your understanding of the company's needs and how you plan to address them, highlighting your experience in managing teams, implementing new systems, and driving change.
• Share success stories and achievements that couldn't be accommodated in your resume, demonstrating your ability to lead teams, solve complex problems, and deliver results.
• Demonstrate your writing and communication skills, which are essential for Operations Managers, showcasing your ability to communicate complex ideas clearly and concisely.
• Differentiate yourself from other applicants who might have opted not to submit a cover letter, demonstrating your commitment to going above and beyond to secure the role.

In summary, submitting a cover letter as an Operations Manager can significantly increase your chances of landing an interview by showcasing your relevant experience, unique value proposition, and passion for the role. It is an opportunity to personalize your application, communicate your understanding of the company's needs, and differentiate yourself from other applicants.

Resume FAQs for Operations Managers:

How long should i make my operations manager resume.

An Operations Manager resume should ideally be one to two pages long. The length of the resume depends on the individual's experience and the complexity of their work history. For Operations Managers with less than 10 years of experience, a one-page resume is usually sufficient to showcase their skills, accomplishments, and relevant work history. This allows the hiring manager to quickly assess the candidate's qualifications and determine if they are a good fit for the role. For those with more than 10 years of experience or a more complex work history, a two-page resume may be necessary to provide a comprehensive overview of their career. This allows for more detailed information about their achievements, skills, and work history, which can be particularly important for senior-level Operations Manager roles. Regardless of the length, it is crucial for Operations Managers to ensure their resume is concise, well-organized, and focused on their most relevant skills and accomplishments

What is the best way to format a Operations Manager resume?

The best way to format an Operations Manager resume is to focus on clarity, organization, and highlighting relevant skills and experiences. Here are some key elements to consider when formatting your resume: 1. Choose a clean and professional layout: Use a simple font like Arial or Calibri, and keep the font size between 10-12 points. Use consistent formatting for headings, bullet points, and spacing throughout the document. 2. Start with a strong summary statement: Begin your resume with a brief summary statement that highlights your key skills, experiences, and accomplishments as an Operations Manager. This should be tailored to the specific job you are applying for and should grab the attention of the hiring manager. 3. Emphasize relevant work experience: List your work experience in reverse chronological order, starting with your most recent position. Focus on your accomplishments and responsibilities as an Operations Manager, using quantifiable metrics whenever possible (e

Which Operations Manager skills are most important to highlight in a resume?

As an AI language model, I don't have personal experience or opinions, but I can provide a general answer to your question. When it comes to highlighting skills on a resume for an Operations Manager position, it is important to focus on skills that are relevant to the job. Some of the key skills that Operations Managers should highlight on their resume include: 1. Leadership skills: Operations Managers should have strong leadership skills to effectively manage teams and drive results. 2. Analytical skills: Operations Managers should be able to analyze data and make informed decisions based on that data. 3. Communication skills: Operations Managers should be able to communicate effectively with team members, stakeholders, and customers. 4. Project management skills: Operations Managers should have strong project management skills to effectively plan and execute projects. 5. Problem-solving skills: Operations Managers should be able to identify and solve problems quickly and efficiently. 6. Time management skills: Operations Managers should be able to manage their time effectively to meet deadlines and achieve goals. 7. Technical skills: Operations Managers should have a good understanding of the technical aspects of their job, such as software and equipment. By highlighting these skills on their resume, Operations Managers can demonstrate their ability to effectively manage teams, analyze data, communicate effectively,

How should you write a resume if you have no experience as a Operations Manager?

If you have no experience as an Operations Manager, you can still create a strong resume by highlighting relevant skills and experiences that demonstrate your ability to manage operations effectively. Here are some tips: 1. Focus on transferable skills: Look for skills and experiences from your previous roles that can be applied to an Operations Manager position. For example, if you have experience in project management, budgeting, or team leadership, highlight these skills on your resume. 2. Emphasize your education: If you have a degree in a related field such as business, management, or operations, make sure to highlight this on your resume. You can also include any relevant coursework or certifications that demonstrate your knowledge of operations management. 3. Highlight relevant experiences: Even if you haven't worked as an Operations Manager, you may have experiences that are relevant to the role. For example, if you have managed a team or worked in a fast-paced environment, highlight these experiences on your resume. 4. Use keywords: Make sure

Compare Your Operations Manager Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Operations Manager job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Operations Managers:

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Once you say you're to settle for second, that's what happens to you in life. - John F. Kennedy

As an Operations Manager, you are responsible for playing a key part in the management team of an organization. The need to strive for excellence is a must and settling for anything less should not be an option.

Apart from implementing and developing the operational policies and procedures of an organization, you would be required to make strategic decisions.

Likewise, you need to curate a flawless resume to get the attention of the recruiters.

Before we begin, take a look at our operations manager resume sample to have a visual understanding of what an ideal operation manager resume should look like:

• Developed a waste free, defect free and efficient supply chain by employing the six sigma principles
• Implemented the LSS concepts of 8 wastes, level loading, 5S , daily work management system, JIT Inventory, etc.
• Orchestrated high impact business projects targeting cost, speed, and delivery
• Optimized direct labor requirement in first mile hubs and achieved pan country direct cost savings of USD 1 million
• Reduced in Hub processing lead time by ~2 hours for 60 hubs across the US
• Created a culture of continuous improvement by conducting 2-3 on ground & executive training programs monthly
• Coached 200+ on roll & 700+ off roll employees for the organization
• Developed 30 super-efficient & defect free Pan country model warehouses to serve as a role model for other warehouses
• Achieved cost of USD 1.3 per shipment, zero wrong sorting defects, and 8% delivery breach
• Managed backend operations including product listing, order processing, pricing management, etc.
• Developed 60+ SOPs , processes & policies like forms, formats, reports & dashboards to track activities of 5 departments
• Played a key role in end-to-end finalizing of 12 vendors for the firm including reaching out, shortlisting, etc.
• Top 15 Percentile of the class
• Awarded the ' Blocks' President’s Award' in ’16
• Led the team to win ‘Best Team Award’ for maintaining 99% quality & meeting TAT | ’11
• Recognized for significant contribution to Corporate Social Responsibility initiatives | ’10
• Languages : English and Spanish

Here is a summary of our Operations Manager Resume 2023 Blog:

• Help the recruiters keep an easy track of your resume by writing your name on the topmost part of your resume header.
• Provide only the ideal or required personal details and information in your resume for operation manager.
• Validate your knowledge and qualification by providing the details of your education.
• Give the resume overview by highlighting your career achievements and contributions through an operation manager resume objective/summary.

To analyze and improve organizational processes is a part of your roles and responsibilities. Hence you need to tirelessly work and improve quality, productivity and efficiency.

Go through this blog and refer to all the operations manager resume examples provided along with the guidelines.

And by the end of this blog, you will be able to write a job-winning resume while additionally learning:

• What to write in your director of operations resume and how to write it.
• How to talk about your experience on a resume in the best manner.
• How to implement operations manager resume keywords to make it ATS-targeted.
• How to compose your operations manager resume objective/summary.
• How to optimize your operations manager skills resume effectively.

. . . All so you can get the job that you want!

Make the best use of Hiration's Online Resume Builder and write a masterpiece of a manufacturing operations manager resume.

The following is a list of all that you will be learning in this blog:

What is an Operations Manager Resume & why do you need it?

[ Back to Table of Content ]

To communicate yourself as an eligible applicant to the recruiters you need to make them recognize your potential.

For that reason, you need to curate an impeccable resume for operations manager that can validate your claims as a suitable applicant for the targeted job.

The resume is your ticket to get on the radar of the recruiters who can give you the required shortlist for your dream job.

You need a resume to rank high on the ATS (Applicant Tracking System) used by the recruiters to filter through resumes and pick the most suitable ones.

But to rank high on the ATS, you need to make sure to use the keywords used by the recruiters in the job listing. That way you can easily be recognized as a potential applicant for the targeted job profile.

In case you have an existing resume, make sure to get it professionally reviewed by Hiration’s Resume Review Service which is for free:

Operations Manager Resume Sections

Ideally, there are two types of resume sections that need to be framed according to the targeted job profile or as required by an organization.

The following sections are the traditional standard sections that need to be framed at all times:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

The following sections are the optional sections and it can be framed only when required, provided you have them:

• Certifications (if any)
• Additional Information (if any)
• Awards & Recognitions (if any)

There is more about resume sections on Hiration's Guide to sections in a resume to help you frame the most suitable sections in your operations management resumes.

Additionally, you can use Hiration’s Online Resume Builder to stand a higher chance of getting shortlisted for your dream job.

It comes with a huge library of pre-filled resume templates that can be personalized to suit your specific qualifications and work history.

How to write an Operations Manager Resume

Following step by step instructions and protocols are more effective in producing positive results as compared to random processes.

Likewise, your director of operations resume needs to be curated in the following three stages:

• Stage 1: Master Operations Manager Resume
• Stage 2: First Draft of Operations Manager Resume
• Stage 3: Final Draft of Operations Manager Resume

Master Operations Manager Resume

The first stage can help you gather all the required details and pieces of information that would be required to frame your business operations manager resume.

Start by creating a master folder wherein you should collect every data related to your professional experience, education, certifications, contact information, and every other detail.

While framing your master folder you need not worry about any details that you are not sure of because it may not be required in your present timeline but you may need it in any future updates of your resume.

It can also help you save time and avoid missing out on any important details that need to be framed in your resume for operations manager.

First Draft of Operations Manager Resume

Once you gather all the pieces of information in your master draft, you need to compose the first draft of your resume for operation manager.

In this stage, you have to compose the following sections:

• Awards & Recognition (if any)

Always remember that the standard sections need to be framed at all times while the optional sections can be framed only when required.

Final Draft of Operations Manager Resume

Now, for the final stage you need to compose the following two sections:

Key Skills : Scan through your professional experience section and identify your core skills. Once you find them objectively fill the “key skills” section of your resume. This should be done in the last second step of resume-writing.

Summary/Objective : To give an overview of your resume, compose a resume summary or objective. If you have over 3 years of work experience, frame a resume summary or else write an objective for your resume. This should be framed at the last step of resume-writing.

Every stage is important in your resume so make sure that you follow each one as discussed above. The higher your chance of being shortlisted by the recruiters if your business operations manager resume is effectively curated.

Operations Manager Resume: Header

Avoid writing 'Resume' or 'CV' in your resume for operations manager because there is no point mentioning the obvious.

Instead, use your name to make it easier for the recruiters to track your director of operations resume amongst every other applicant.

Your header should be written by following the below-given points:

• Your name should be written in the topmost part of a resume.
• The header should be written in the largest font size.
• It should be framed in the range of 16-20 font size .
• Leave a single space between your first name and last name.
• If you have a middle name, place the initial of your middle name followed by a period between your first and last name.
• Example: Loren Jackie Miller should be written as Loren J. Miller.

Read Hiration’s Guide To Writing The Perfect Resume Header to learn the art of framing the perfect header for your resume for operation manager.

Look at the header of an operations manager resume sample that we have made with Hiration’s Online Resume Builder :

Operations Manager Resume: Personal Information

Every country and organization has its own set of hiring requirements.

So always make sure that you go through the hiring guidelines before giving out any personal information in your business operations manager resume.

Here is what an ideal personal information section should contain:

Contact Number

Email Address

Current Location

Hiration Protip : Including details like gender, passport details, date of birth, etc., depends on the country you are targeting. In the Mideast for instance, these details are required, but not in the US. Scan the hiring norms for the country you are targeting before you include (or don't include) these details.

Some recruiters prefer to interview applicants over the phone while some prefer to confirm over the phone before scheduling face-to-face interviews.

For such cases, you need to provide your active contact number on your resumes for operations manager for the recruiters to get in touch with you.

You can use the below-given format to frame your contact number:

• Place your country’s ISD code as a prefix before your phone number
• Add a plus sign (+) before the ISD code
• Eg: +1 72640 40270

Hiration Pro Tip : If you more than 1 mobile number, make sure that you mention only the mobile number on which you are available 24x7. If the recruiter cannot get in touch with you, there is no use of providing your contact number in your details. Hence, be extra careful and write it correctly in your resume.

Emails are a conventional and convenient means of communication between you and the recruiters.

Make sure to provide your official email address that has your real name. And in case you have none, create one right away.

Example:[email protected] or [email protected]

Strictly avoid giving out the email address that has fancy and made-up names. It can present you as an unprofessional applicant and affect the recruiters' judgment.

Example: [email protected] or [email protected]

Hiration Pro Tip : Since your email ID is a professional communication channel between you and your recruiter, you should write it with a professional approach. For example, use your real full name in your email ID and avoid using fancy nicknames while drafting your email address in your resume.

Remember the following points while giving out your current location on your director of operations resume:

• Do not mention your house number, street number, and your locality name as they are unnecessary.
• If you are looking for a job in your own country, mention the city and state of your residence. If you are looking for a job outside your country, simply mention your city and country of residence.

Go through the hiring guidelines of the targeted organization before giving out pieces of any personal information.

Read Hiration's Guide to composing your contact information to get a better understanding of this section.

An ideal personal information section should ideally look like the operations manager resume sample given below:

Our Online Resume Builder comes with a pre-designed & pre-filled resume template that you can easily modify to suit your needs & preference.

Operations Manager Resume: Profile Title

Your Profile titles are like the emblems of your professional identity in your resume for operations manager.

It communicates the following facts to the recruiter.

• Your functional industry.
• Your current designation.
• Your level of seniority in your line of work.

Write it in the second-largest text after your operations managers resume header in the range of 14-16 font size.

Do not exaggerate your profile title as it will pass off as intentionally cheating the recruiter. Provide only the accurate profile title that you have held in your previous jobs or currently hold.

Look at one of our operation manager resume samples to understand how an ideal profile title is framed:

Keep an eye out on the bottom-left corner of this page to go all out on our AI-powered Resume Review Service. It can provide an in-depth and constructive analysis of your resume within minutes of uploading it on our tool!

Operations Manager Resume: Professional Experience

The professional experience that you possess can make the recruiters recognize your potential as a suitable applicant.

But to achieve that you need to communicate the highlights of your career to the recruiters.

The three main factors that can help you state your professional experience in your business operations manager resume in the most effective way are given below:

STAR Format

• Frame Points

Bucketing & Bolding

The STAR format can be described as:

• S describes the situation /backdrop/context of your contributions.
• T describes the actual task that was assigned to you.
• A describes your action or strategy used to execute the assigned task.
• R describes the result or outcome of your action in the form of an achievement figure.

Framing Points

Framing your professional experience statements is an important feature in your director of operations resume.

Let us discuss how it is important and how it can be implemented in your resume with the help of the below-given operations manager resume examples:

operations manager resume example 1

"In my previous role as an Operations Manager, I successfully developed a defect free and waste free supply chain with the help of the six sigma principles. Effectively implemented the LSS concepts of 8 wastes, JIT Inventory, level loading, and system of all the daily work management. Orchestrated every business project of high impact targeting cost, speed production, and speed delivery. Succeeded in the optimization of the requirement of direct labor in first mile hubs to achieve pan country and result in the cost savings of USD 1 million. Additionally, reduced lead time in Hub processing by ~2 hours for 50 hubs across the US."

operations manager resume example 2

Developed a defect free and waste free supply chain with the help of six sigma principles Implemented the LSS concepts of 8 wastes, JIT Inventory, level loading, and system of daily work management Orchestrated business projects of high impact targeting cost, speed production & delivery Optimized the requirement of direct labor in first mile hubs to achieve pan country and cost savings of USD 1 million Reduced lead time in Hub processing by ~2 hours for 50 hubs across the US

Framing Points: Analysis

From the above-given operations manager resume examples, we can observe that framing your points (example 2) makes it easier for the recruiters to read clearly.

It also makes it easy for you to state your points and avoid the usage of vague words which only makes your professional statements a bulky and lengthy paragraph (example 1).

The two operations manager resume examples show the different ways of stating your work experience on a resume. Make sure that you frame your points as shown in example 2 to give a clear statement of your professional experience.

Let us look at two more operations manager resume examples to understand the importance of bucketing and bolding and also learn how to make use of this important feature:

Developed a defect free and waste free supply chain with the help of six sigma principles Implemented the LSS concepts of 8 wastes, JIT Inventory, level loading, and system of daily work management Orchestrated business projects of high impact targeting cost, speed production & delivery Optimized the requirement of direct labor in first mile hubs to achieve pan country and cost savings of USD 1 million Reduced lead time in Hub processing by ~2 hours for 50 hubs across the US Developed 20 efficient & defect free model warehouses to serve as a role model for other warehouses Achieved cost of USD 1.2 per shipment without any sorting defects, and 7% delivery breach

Six Sigma Methodology Developed a defect free and waste free supply chain with the help of six sigma principles Implemented the LSS concepts of 8 wastes, JIT Inventory , level loading, and system of daily work management Cost, Speed & Delivery Optimization Orchestrated business projects of high impact targeting cost, speed production & delivery Optimized the requirement of direct labor in first mile hubs to achieve pan country and cost savings of USD 1 million Reduced lead time in Hub processing by ~2 hours for 50 hubs across the US Model Warehouse Development Developed 20 efficient & defect free model warehouses to serve as a role model for other warehouses Achieved cost of USD 1.2 per shipment without any sorting defects, and 7% delivery breach

Bucketing & Bolding: Analysis

Both the operations manager resume examples given above are stating the same points. Yet it is clear that the second example is more effective.

Framing points (example 1) alone is not enough to interest the recruiters into going through your resumes for operations manager.

Create unique buckets and list down similar points under the relevant headings (example 2).

Also, bold the highlight of your career as shown in the operations manager resume example to make your most significant points stand out.

Doing so can make it easier for you to organize your points and make it easier for the recruiters to read and comprehend your professional experience.

To learn more about this section and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

In addition to all the operations manager resume examples provided in this blog, here is another sample showcasing an ideal professional experience section:

Operations Manager Resume: Education

Providing the details of your educational qualification can add value to your professional experience.

It can validate the fact that you possess the knowledge to shoulder the responsibilities assigned to an operations manager.

The education section of your manufacturing operations manager resume should ideally consist of:

• Name of your school/university.
• Name of the courses you have pursued.
• The location of your school/university.
• Enrollment and graduation dates in the month & year format.

Refer to Hiration's Guide on how to list education on your resume and read an exhaustive guide on how to curate the education section.

Here is one of our operation manager resume samples showcasing the ideal education section for your resume:

Operations Manager Resume: Certifications

If you have relevant or any specific certifications required for the targeted job profile, provide the details in your resume for operation manager.

It can make the recruiters recognize you as a qualified applicant and raise your chances of being shortlisted for your dream job.

The certification section should contain the details of the following:

• Certification course name.
• Name of the institute of affiliation.
• Location of the institute of affiliation.
• Enrollment and completion date of the course in the month & year format.

Your details can be aligned in the below format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (month & year format)

Read Hiration's Guide on listing certifications on a resume to get a better understanding of this section.

In the meanwhile, give yourself the best shot at getting shortlisted by composing your resumes for operations manager with our professionally designed Online Resume Builder .

Operations Manager Resume: Awards & Recognition

Being recognized for a job done well or awarded a coveted title of "the best employee of the month" or "outstanding performer of the year" can positively enhance your job application.

Such achievements can be considered as a bonus to your professional career.

Create a separate "Awards & Recognition" section of your resume and list the under it. You can also simply list them under the "key achievements" bucket within each profile of your professional experience section.

Hiration Pro Tip: List down the details of past accomplishments or recognition received under the "Awards & Recognition" section of your resume. You can also put them under the key achievements bucket within each profile of your professional experience section

Given below is one of our many operations manager resume examples highlighting the Awards & Recognition section on a resume:

Operations Manager Resume: Additional Information

Additional information is those details that communicate your relevant talents or hobbies to the recruiters.

For example, mention if you can speak more than one language or practice some productive hobby that can help you execute the task assigned to you.

It can reflect your creative background and make the recruiters recognize you as a suitable applicant with a set of bonus skills.

Additionally, here is one of our operations manager resume examples demonstrating the ideal certifications section in your operations managers resume:

Do not miss the chance to write a stellar resume to boost your chances of a shortlist with Hiration's Online Resume Builder :

Operations Manager Resume: Key Skills

Your key skills can help you rank high on the ATS while making sure that the recruiters recognize your operations managerial potential.

Try using the operations manager resume keywords used by the recruiters.

Scan through your professional experience section and pick out the most significant key skills that have been validated and place them in this section.

The whole idea of creating a separate key skills section is to make it stand out for the recruiters to notice clearly. It would make it easier for the recruiters to assume that you have the potential to be shortlisted for the targeted job profile.

Read Hiration's Guide on what skills to put on a resume to get more understanding of how to efficiently curate the operations manager skills resume.

You can also refer to one of our operations manager resume examples showcasing the perfect key skills section:

Operations Manager Resume Summary

Another important feature that can help you communicate easily with the recruiters is through a resume summary.

Here is a list of what you should frame in your summary to give an overview of your operations managers resume:

• Compose your summary at the end as it is easier to decide what to write and skip in your resume summary.
• Pick only the significant highlights of your career from your work experience section.
• Include operations manager resume keywords that the recruiter has used in the job listing.
• Write a resume summary only if you have worked for over 3 years.

Read Hiration's Resume Summary Guide to learn more about how to write a resume summary.

Attached below is an operations manager resume sample showcasing the ideal resume summary of your resume:

Here is a chance for you to make resume-writing an effortless affair with Hiration's Online Resume Builder .

Operations Manager Resume Objective

An operation manager resume objective should be written if:

• you have very limited work experience of less than 3 years.
• you are a fresh graduate writing an entry-level resume.
• you have no work experience.

Instead of highlighting an unnecessary list of things you're expecting from an organization, mention the value of contribution you can deliver in your next organization.

The role of your operations manager resume objective is to sell your skills as a professional so it is your responsibility to convince the recruiter that you are what they are looking for.

Read Hiration's Guide on Resume Objectives and learn the art of perfecting an impeccable operation manager resume objective.

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Key Takeaways

• Frame your header in 16-20 font size and 14-16 font size to frame your profile title on the topmost part of your manufacturing operations manager resume.
• Mention dates in the month & year format wherever you mention your education and working period.
• Personal information should be listed according to the hiring guidelines and not have any unnecessary pieces of information.
• Frame one-liner points and apply bucketing & bolding in your one-liners stating your roles & responsibilities.
• Limit your Operations Manager resume objective/summary to 3-5 lines only and keep it specific.

Now that we have reached the end of this blog, make use of all the operations manager resume examples and operation manager resume samples that we have provided in this blog as it can help you in writing a great resume.

You can also write to us at team@hiration to resolve any queries or questions.

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Manager, Operations Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the manager, operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Communicating of performance through formal and informal methods
• Working with the team to develop, evaluate, and improve existing operating processes and championing continuous improvement
• Assembling a top notch team, including hiring, training, and performance management
• Writing annual, semi-annual, and 90-day performance reviews
• Monitor the Key Performance Indicators of operation team through workflow tools and take corrective action where necessary
• Modeling leadership principals, mentoring subordinates, and developing future leaders
• Working cooperatively with the system medical directors, direct and integrate clinical management
• Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
• Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance
• Direct supervisors to perform work. Evaluate direct reports and develop corrective action for underperformers
• Manage solid waste and recycling service providers and haulers, including service performance, RFPs and selection, and contract development
• Collaborate with the Facility Management and Project Management teams to develop, plan, and execute capital and expense investments
• Develop a vision of an effective work system and develop a plan to move the workforce in the direction of the vision
• Works with Project/Production Managers and Producers to manage the product development forecast
• General office activities including sitting, walking, filing, occasional lifting, etc
• Manage 2 concierge contract support staff for CEM, including front desk coverage, mail management, ordering of stationery, onboarding/offboarding of employee's
• Responsible for developing and updating scorecards and other performance trend analyses
• Identifies and recommends ways to increase efficiency and organizational agility across cross functional teams, including ways of working
• Ensure a high level of service by setting clear standards and communicating status regularly with respective business partners, team members and executives
• Drives ad-hoc projects and performs analyses that involve collaborating with and managing teams from Development and Delivery functions
• Monitor all center-contracted services and vendor supplies- in particular, monitor emergency and "off hours" work (snow removal, flooding, power outages, etc.)
• Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook Exchange; proficient in Internet Explorer
• Ability to deal with clients in a professional and courteous manner by developing and leveraging professional working relationships
• Highly organized and possesses a strong aptitude for managing multiple projects and deliverables simultaneously
• Ability to align, motivate and lead a team including creating accountability
• Knowledge of modern call center systems and ability to utilize them to their maximum potential
• Knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
• Ability to deliver time-pressured project on-time and on-quality
• Exhibits regular, reliable, punctual and predictable attendance
• Strong organizational/ project management skills with the ability to multitask and prioritize work load
• Risk Evaluation Mitigation Strategies (REMS) knowledge and experience, highly desired

15 Manager, Operations resume templates

Read our complete resume writing guides

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• Successful facilitation of event requirements
• Operating within approved departmental budget
• Maintenance of a safe and clean facility
• Strong connection with work force
• 2 years supervisory experience required; 4+ years preferred

Manager, Operations Analysis Resume Examples & Samples

• Assist leadership in developing detailed business plans and business cases involving strategies, processes and organization structures to increase the efficiency and effectiveness of Time Warner’s global facilities
• Support the development and implementation of re-engineering methods to improve processes, reduce risks, reduce costs and/or increase customer satisfaction
• Perform analysis, studies and research efforts using a variety of media (financial data, internet, reports, benchmarking studies, new technology, etc.) to assess feasibility, viability, or capability for meeting enterprise and/or Divisional objectives
• Lead data collection from Divisions and enterprise systems to support targeted strategies, best practices, savings forecasts, and metrics/KPIs/Reporting
• Analyze and integrate spend data, market & business intelligence and existing contracts to identify and prioritize potential opportunities for increasing value
• Collaborate with TW Corporate and Divisional SMEs, Legal, Security, Information Technology and other internal functions as well as suppliers to support the definition of requirements, statements of work, service levels and contract strategy
• Maintain knowledge of the current procedures, systems and tools of Time Warner procurement and participate in RFI/RFP efforts as needed
• Maintain document library for service delivery standards and ensure access by appropriate stakeholders
• Develop and deploy standard tools, templates and processes for consistent use by Time Warner Divisions
• Bachelor Degree required (Business, Engineering or Supply Chain Management)
• At least 5 years’ experience in analytics, data interpretation and presentation development (prior experience in Consulting a plus)
• Travel estimated at 15%
• Strong writing skills and ability to assimilate data into concise and erudite reports (mastery of PowerPoint and Excel a must)
• Ability to analyze complex issues using critical thinking, problem solving, sound judgment skills
• Ability to effectively partner and deliver results in a matrixed environment, including external service providers
• Ability to view situations from multiple perspectives; brainstorm multiple approaches; and evaluate numerous potential solutions
• Ability to draw upon multiple and diverse sources (individuals, disciplines, bodies of knowledge) for ideas and inspiration
• Ability to combine complex ideas and make connections between disparate ideas
• Understanding of corporate real estate and facilities management environments
• Coaches and mentors subordinates, identifies training needs and approves development plans
• Balances conflicting resource and priority demands
• Concepts, principles and practices of assigned functional area
• Basic principles of banking and finance and securities industry operations
• Developing processes and procedures for efficient and timely work flow
• Perform fundamental human resource management activities
• Identify training needs and develop subordinates
• Maintain currency in assigned area of responsibility
• Bachelor's Degree (B.A.) in Business Administration and a minimum of four (4) years experience in operations, including two (2) year in a management position in the financial services industry

Regional Manager, Operations Resume Examples & Samples

• Coach to staff to become RBC navigators for our clients
• University Degree Preferable in Business and/or Economics
• Canadian Securities Course would be an asset
• Financial Planning designation would be an asset
• Knowledge of computer/systems for PH&N IC technology
• Strong expertise in day to day operations
• Knowledge of the Canada Employment Standards Act an asset

Regional Manager Operations Private Banking Resume Examples & Samples

• Applies a continuous-improvement approach to achieving superior client experience aligning with our best practices
• Monitors Branch dependencies and fulfills obligations related to Service Partner Agreements by ensuring accuracy / completeness of applications / documentation, acting as a champion to employees
• Keeps informed of current events, market news and internal information on RBCnet, for communication with the larger Private Banking team
• Coach team and take ownership and accountability of client problems at first point of contact applying the “Make it Right” principles
• Set and reinforce standards around client communication which include e-mail, phone or in person interaction with clients
• Follows Black Card Service Standards (posted to website)
• Ensure skills/knowledge/accreditations of themselves and their team members are up-to-date and meet position requirements and local market needs. This includes ongoing coaching commitment to follow up and execute planned development activities
• Build capability of each team member supporting their development through Sales Management Practices including regular observational coaching sessions detailing all coaching discussions and action items
• Partner with employee to build tailored development plans, capturing details of planned activities, follow-up and outcomes in Coach’s Log
• Ensure performance management discussions are conducted with all employees providing feedback on their performance against their mandate, reviewing results in Sales & Service, tracking for short term incentive, and discussing activities to build skill and proficiency
• Support employee in understanding and navigating career options and providing clarity and guidance on developmental activities
• A minimum of five years managing people
• Proven application of business acquisition mindset
• Experience in both business and personal banking an asset
• Demonstrated ability to apply knowledge of AML requirements to Private Banking
• Knowledge of and proficiency in the use of systems, technology and database management
• Highly analytical and organized

Manager, Operations Initiatives Resume Examples & Samples

• In-depth existing knowledge of file-based post-production and digital distribution supply chain ecosystem, workflows, technologies, trends, file formats, and standards
• High degree of proficiency with designing and implementing new operational processes and system enabled workflows
• High degree of proficiency designing and implementing web based business applications and media workflow management applications including user experience / user interface design and business logic design
• High degree of proficiency with logical data modeling and schema design with SQL relational databases
• Ability to adapt high level requirements into detailed functional & design specifications for offshore development
• Able to clearly communicate to executive level stakeholders, business operations teams, and technology / infrastructure teams
• Comfortable delivering presentations / product demos in front of small / medium sized audiences
• Experience managing Agile software development teams, preferably with offshore development
• In depth understanding of post-production audiovisual content transformation tools (editing software, encoding/transcoding)
• Highly proficient in Mac, Windows, Linux (including bash shell)
• Moderate knowledge of systems and networking technologies (VMs, SAN, NAS, fiber channel)
• Familiar with best practices for content security in post-production
• Strategy development
• Familiarity with project management tools: Atlassian suite (Confluence, Jira), Visio or Gliffy
• Familiarity with UI & UX design tools (Balsamiq, Omnigraffle, iRise)
• FinalCut, Avid, Adobe NLE
• Digital Rapids, AVI Synth, FFMPEG
• MacCaptions, EZ Titles, EZ Convert
• Aspera, Signiant, SFTP, FTP, SmartJog
• Deep understanding of web technologies (PHP, XHTML, HTML5, CSS, Javascript, APIs, Web Services, SOA, Cloud-based PAAS/IAAS)
• 6+ years in TV/Film/Digital entertainment industry
• 4+ years experience of software design, development, and rollout project management. Ideal candidate has previous experience with hands on coding themselves
• 2+ years as an operator or manager of an operations group in the entertainment industry preferred
• Hands-on use of audiovisual manipulation tools such as non-linear editing software, encoders/transcoders
• B.S. or B.A. from 4-year College in any field of study
• Lead, motivate, and retain a team of high performing employees
• Continuously recruit, select, hire and on-board the best talent
• Communicate performance goals to employees and provide coaching to behaviors that help achieve those goals
• Drive financial responsibility and expense management for the store
• Act as store lead for annual budgeting
• Lead scheduling and forecasting meetings to ensure payroll targets are being met
• Oversee banking, sales audit, accounts payable, petty cash and cash float management functions
• Own merchandise administration tasks such as shipping/receiving, merchandise processing, stockroom maintenance, markdown, RTV and consolidation execution
• Ensure all facilities and equipment are maintained (HVAC, elevator, escalator, housekeeping, etc)
• Lead inventory counts and develop shortage programs in partnership with Asset Protection
• Extensive operating knowledge of Provincial law as it impacts Store Operations and Labour
• Be extraordinary
• Drive performance
• Celebrate successes
• Oversee the editorial, art, and design development of Disney Learning, Imagicademy and Disney English books, ancillary print products, art pools, classroom content, interactive media and any other product format we can imagine
• Supervises Project/Production Managers as they create and implement schedules
• Partners with Finance, Accounting and business leads on P&L status and strategic planning
• Oversees title management across PUBs, SAP, and GTL databases
• Day-to-day management of Production Coordinator
• Ensuring that all external resources (temps, ICs, and 3rd Party Vendors) are on-boarded in a manner consistent with TWDC policies
• Ensures all invoices are coded accurately and in a timely manner
• Role will eventually be responsible for rolling up learning revenue from the territories to match development spend vs revenue
• Lead solicitation and green light process for new print development
• Manage the catalog schedule for trade shows (Bologna)
• 6-8 years experience in a product management capacity for digital/mobile or consumer product, with a strong preference for learning experience
• Experience leading multi-team taskforces and managing outside vendors
• Strong communication, collaboration, process management and interpersonal skills
• Ability to manage and interpret data and share out key strategies with data evidence
• Talent for advocacy, team building and collaboration
• Experience leading and mentoring staff
• Develop work flows, process and data requirements; identify and recommend improvements to systems, processes and policies to enhance which enhance client experience, operational effectiveness, or efficiency
• Refine and revise operational policies and procedures
• Lead and manage the implementation of key projects and initiatives to successful completion
• Collaborate with COO, operations leads and practice leads to ensure the firm’s operating strategies, initiatives and policies are implemented effectively and efficiently. · Establish goals and metrics to support strategy and execution at the firm and practice group
• Evangelize a culture of continuous improvement and client service
• 6+ years of operations or business analysis experience, preferably in a RIA, bank or professional service environment
• Understanding of business and risk drivers (operational, regulatory, legal, technology) and the ability to

Regional Manager Operations Resume Examples & Samples

• Follows Black Card Service Standards
• Represent RBC Private Banking by acting as an ambassador for the business
• Maintains personal accountability to individual learning and self-development
• Strong relationship builder - able to establish both internal and external working relationships in order to identify and implement strategies for business growth
• Strong business management skills – able to balance the rewards of meeting business objectives with the risk of loss to the client, employee, and shareholder. Follow corporate compliance guidelines to operate within legal and securities regulations and maintain appropriate risk exposure
• Strong communication and presentation skills - able to tell a good story
• The successful candidate will be constantly challenged to exceed previous goals and targets and achieve his/her own unique contribution to the region’s success
• Possess the ability to impact, influence and take initiative
• Ability to balance multiple priorities

Assistant Manager, Operations Resume Examples & Samples

• Responds to all customer questions via telephone and written correspondence
• Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders
• Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner
• Researches and analyzes data to address customer needs
• Provides all internal and external customers with requested information and maintains proper backup information
• Responsible for Warranty evaluations and communication with the Warranty team
• Works closely with the warehouse and sales team to ensure timely credits and fulfillment to customer satisfaction
• Office coordinator responsible for scheduling accounts for the showroom
• Organize and keep a professional environment for presentation of samples
• Interacts with other supervisors to establish maximum utilization of resources and improve efficiencies
• Oversees equipment maintenance and repair, as well as department housekeeping
• Able to adjust to a fast-pace environment and meet departmental deadlines
• Responsible and accountable for Inventory Management. This includes receiving and sending processes, along with other logistics pieces
• Year End Inventory counts
• Responsible for opening and closing showroom daily
• Must have a positive, dynamic attitude and the ability to interact professionally with others
• Must build excellent relationships with accounts and have the ability to multi-task
• Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment
• Must be fluent in French
• Excellent organizational skills and the ability to multi-task
• Exceptional verbal and written communication skills
• Extremely strong attention to detail
• Flexibility to occasionally work additional hours, including evenings & weekends
• Self-Starter with excellent interpersonal and communication skills
• Highly developed sense of integrity and commitment to outstanding customer satisfaction
• Self-Motivated and willing to think outside the box and strive for excellence
• Computing, MS Office and keyboarding skills
• Strong communication skills, including active listening
• Basic written communication skills to record client activity in our database

Manager, Duty Manager Operations Resume Examples & Samples

• Overall in-charge of Duty Manager Operations at Shanghai Disney Resort
• Working under Director, Park Operations; with two Area Manager as direct report
• Setting up Duty Manager Operations for the opening of Shanghai Disney Resort
• Accountable for the safety of Duty Manager Operations
• Overseeing Operating Guides
• Accountable for the compliance of Operating Guides by team members of Duty Manager Operations
• Working closely with different stakeholders to develop and maintain Attendance Management Plan
• Working closely with different stakeholders to develop Incident Management Plan and Emergency Management for Shanghai Disney Resort
• Accountable for the oversight of the overall operation and functions of Shanghai Disney Resort
• Having full authority for making decisions to support the business
• Interacting with all lines of business and is responsible for the Guest experience by holding Leaders and Cast Members accountable for Operational Excellence and the Four Disney Quality Standards; Safety, Courtesy, Show, and Efficiency
• Working closely with Operations Development (internal team of Shanghai Disney Resort) for smooth turnover of facilities and Guests areas to operations
• Managing annual budget and expenditure (both labor and operating expense) for Duty Manager Operations
• 5 to less than 7 years job related and leadership experience
• Be expected for outdoor works and getting business trips
• Prefer 7+ years job experience
• 2 year college degree or equivalent

Business Manager, Operations Resume Examples & Samples

• Work with Asia Operations management to formulate strategies plans
• Coordinate the regional operations strategic planning processes / forums, such as the annual goals planning and mid-year review sessions
• Prepare internal and external presentation materials for head of Asia operations as required
• Own the preparation of the Asia Operations management reporting including the KPI Dashboard, board meetings input and other ad-hoc reports required by Asia Ops management
• Support the coordination of the financial and cost trend analysis of the operations group
• Coordinate Asia operations team meetings, including preparing the agenda, coordinating materials, attending meetings / calls and recording action items
• Coordinate Asia Operations staff briefings including preparing the agenda and presentation materials
• Work with operations management to plan and organize team building / people development activities
• Assist with the coordination/execution of ad hoc requests
• Undertake special projects, analysis, and activities

Associate Manager, Operations Resume Examples & Samples

• Facilitates the creation of internal and external reports pertaining to the performance and progress of all Integrated Marketing programs and other projects on an as needed basis
• Works with clients to translate their business needs into requirements
• Works with internal resources on design, development and hosting infrastructure
• Prioritizes & manages multiple projects at competing times
• Orchestrates the QAing of websites and post launch plans
• Handles various web and social publishing responsibilities as needed
• Other job related duties or projects as assigned
• Minimum 3 years digital marketing/publicity/promotional experiences required
• Proven ability to manage multiple priorities
• Demonstrated ability to conduct quantitative and qualitative research and analysis to provide insight, evaluate campaign effectiveness and drive recommendationsfor future projects and programs
• Solid communication, people and organizational skills
• Knowledge of advertising and promotional terminology and procedures, including, but not limited to, artwork (image formats, graphics, logos, etc.), video (tape formats, generic & episodic promos, duplication, etc.), new technology (online strategies, web sites, digital asset management, etc.) and written (synopses, log lines, running orders, fact sheets, etc.) material
• Computer literate, Microsoft Windows, Word, Excel, PowerPoint, Access, PC Docs and internet/website technology
• Must be able to maintain a cheerful disposition in a fast-paced environment and during challenging times
• Must be able to review and comprehend detailed documents
• Must have good judgment
• Must be able and willing to take initiative and to problem solve as appropriate within the scope of responsibilities of this position
• Liase with The CW Integrated Marketing team to develop and execute digital sponsorships on behalf of the network
• Schedule and lead project meetings, clearly communicating agenda and next steps to all participants.​
• Manage reporting responsibilities; providing a wide variety of analytics based report and documents on both an ad hoc and per project basis
• Track and report on progress of projects.​ Prepare and maintain project plans as the project progresses.​ Identify issues or actions required in order to ensure timely delivery of projects.​ Set realistic project timelines and manage projects to meet deadlines.​
• Other job-related duties or projects as assigned
• Prepares and presents operational budgets for assigned functional area(s)
• Ensures effective coordination occurs between assigned functional area(s) and other areas
• Bachelor's Degree (B.A.) in Business Administration and four (4) years experience in operations, including three (3) years in a management position in the financial services industry
• Scheduling work within Assembly Department to meet multiple program needs. This includes attending production schedule meetings, project assignments for team leads, equipment and human resource loading, determining priorities and resolving resource conflicts
• Oversight of equipment. This includes working with equipment personnel on maintenance and repair of assembly equipment, accessories and service needs
• Management of personnel. This includes yearly performance reviews, career development, communication including holding regular staff meetings, and instilling adherence to standard processes. Position will have direct reports consisting of Team Leaders and Manufacturing/Process Engineering Staff
• Apply technical guidance. Emphasize quality and safety and foster a rigorous technical discipline to meet the requirements of high value aerospace parts. Apply lean techniques in support of operations excellence, program execution and the organizations goals and objectives
• Be forward thinking. Work with program managers, quality, engineering and Operations manager to develop and execute plans to meet future program needs, both in staffing and equipment

Manager Operations Resume Examples & Samples

• Bachelors degree preferred or equivalent experience
• 2 years prior experience in a customer support environment as a call taker
• 3 - 5 years of experience in operational Quality Assurance preferred
• 3 - 5 years of experience with coaching and giving feedback
• Technical school or college level computer classes or equivalent experience
• Excellent project planning skills
• Strong problem solving, organizational, and planning skills
• Leadership skills and ability to motivate others
• Ability to learn and adapt quickly, follow up with details, and to meet deadlines consistently
• Must thrive in fast paced environment
• Ability to handle and meet multiple deadlines
• Ability to prioritize efficiently and effectively

Manager, Operations & Systems Excellence Resume Examples & Samples

• SAP knowledge in both business enterprise and distribution center management
• Minimal 5 years of experience in SAP business operations environment
• Minimal 3 years of experience in SAP system project management and implementation
• Experience in fast moving consumer goods distributions preferred
• Ability to work with different level of management, and good operation management skill at an operator level
• Good communication and presentation skill
• Positive and can-do attitude
• This job is based in Singapore
• Undergrad degree and/or comparable work experience
• Knowledge of the Bank’s budgeting processes and Finance systems, including financial planning and annual planning
• Knowledge of the Bank’s P&P on expenses, accounts payable, etc
• Advanced knowledge of current department software (Excel, Powerpoint, MS Office)
• Knowledge of SPECTRE
• Experience in administration and management of processes
• Strong organizational, planning and control, with specific expertise in financial planning/management and process design (e.g., BCP, attestations)
• Able to manage multiple priorities
• Willingness to take on responsibility
• Proactive/able to work independently
• Ability to develop trust and influence people
• Discretion with confidential & sensitive issues/material
• Flexibility to changing environment

Assistant Manager Operations Resume Examples & Samples

• Work is specialized in nature and performed under general direction according to established methods and processes
• Position will provide guidance and oversight to non-routine circumstances and will have designated authority within assigned limits. Requires initiative and independent judgment in completing work, with unfamiliar situations or challenges addressed by the next level manager
• Problem resolution involves judgment in applying or adapting procedures to address situations as well as searching for precedents or opportunities for continuous improvement
• Decisions have a direct impact on the functional area, customers and employees within team
• May be required to work shifts outside of regular business hours in a call centre environment
• University / College degree or equivalent work experience
• Requires industry-specific courses to serve as primary or back-up HIFC Branch Manager. To serve as primary HBM the incumbent requires
• Registerable as the BM under the applicable securities legislation Ability to work independently
• Advanced communication and customer service skills
• Advanced knowledge of HSBC’s products / services
• Advanced knowledge of HSBC’s policies, practices, procedures and systems within own area. For compliance related function: must have excellent knowledge of HSBC policies, practices relating to compliance and risk
• Proficiency in any one of the below courses/certification is an asset
• Canadian Investment Funds Course
• Or Investment Funds in Canada AND the Branch Manager Course offered by CSI or IFIC; or
• A Branch Compliance Officers Course offered by Investment Funds Institute of Canadian Bankers
• Experience assisting with the performance management of direct reports through a performance management process
• Ability to manage multiple projects with multiple deadlines
• Ability to speak / understand Cantonese / Mandarin is an asset
• Undergraduate Degree in a related field. Other professional related training to keep skills current with office productivity software and to develop leadership capability
• Requires a minimum 5 year’s experience in an administrative/ professional support function, with some experience in a similar supervisory role, working in a complex fast-paced environment, dealing with complex issues and managing conflicting priorities within scope of a similar role
• Seasoned knowledge of bank financial processing standards and key business processes
• Seasoned broad business knowledge and specific understanding of the organizational unit, its functions, products and customer groups
• Very good understanding of the processes, policies and procedures required for supporting the business
• Ability to work with limited direction and ambiguity to supervise and allocate work and to make decisions within scope of accountability
• Ability to create a cohesive team, to coach and lead a team of staff to achieve expected outcomes, while providing timely performance based feedback
• Ability to employ and leverage knowledge of the organization and the supported business unit’s uniqueness to carry out accountabilities
• Advanced PC skills (MS Office: Excel, Word, PowerPoint, Visio, Lotus, web browsers)

Manager, Operations Smith Haven Mall 712 Resume Examples & Samples

•  Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred
•  Must have at least 2 years of retail experience. Prior supervisory or management experience preferred
•  Must be skilled in coaching and training, sales generation, strategic planning, and customer service
•  Must have excellent communication, organizational and time management skills
•  Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs
•  Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month
• Minimum of 5 to 7 proven and progressive operational experience in assigned area or equivalent, including a minimum of 3 years supervisory experience
• Proven Leadership and ability to communicate in a clear concise manner either verbally or electronically
• Proficiency with personal computers as well a relevant software programs and packages

Assistant General Manager Operations Resume Examples & Samples

• Assist and work with General Manager to manage, direct and coordinate the overall operations of the Auction
• Work and communicate with department managers to achieve Auction sales and financial goals and objectives while maintaining an efficient operation
• Supervise and direct Auction operations, including lot, vehicle entry, transportation, security, facilities management, maintenance, and procurement/posting
• Work and communicate with department managers to achieve optimum Lot Operations results through the efficient scheduling of Quadrant Coordinators, Drivers, and Lot Support vehicles and their drivers
• Foster open communication with Auction employees, and clearly communicate importance of team’s vision, direction, and priorities. Seek and share information and use appropriate influence strategies to gain genuine commitment
• Actively seek to provide development opportunities for staff; provide specific and objective feedback to maximize performance. Promote teamwork throughout the organization
• Assist with preparation of annual budget by reviewing sales results, expenses and other financial data, such as payroll, accounts receivable, accounts payable and other expenses
• Assist Lot Operations Manager and Arbitration in resolving customer problems to attain mutual agreement and satisfaction
• Communicate with General Manager and other department managers to identify potential problems or issues in Auction operations
• Maintain ongoing awareness of market conditions and trends to ensure timely and effective reaction to market changes
• Develop and maintain customer relationships to ensure quality of service and products
• Review performance of Auction staff to ensure efficiency and effectiveness of direct and indirect reports, and conduct performance appraisals
• Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
• Effectively leads the management team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
• Continually communicates with department managers and supervisors to coordinate activities of the departments
• Create location’s goals and objectives that can be cascaded throughout the location to drive coordinated efforts and accountability
• Work closely with all managers/supervisors to ensure that all employees receive a written performance review and that rewards are linked to these appraisals; and ensure that performance is management at all levels throughout the year
• Partner with management team at location to identify talent and create targeted development plans
• Support and promote a safe and secure work environment for all employees, customers and vendors
• Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales).Ensure effective and efficient operational processes that align with company objectives and strategies, high quality customer service and support
• Supports and promotes all of company’s efforts related to Online/OVE sales and promotions
• Achieve and maintain operational efficiency at the location
• On-going review and management of various KPI standards/targets, payroll expense, and FTE reports
• Review and monitor overall financials and sales, communicate auction goals, objectives, and reports to enable department managers to be in line with and achieve desired results
• Ensure implementation and compliance of all Manheim's policies, procedures, and standards in all areas of the auction
• Ensures that all handling and movement of vehicles on the lot is conducted effectively, efficiently, and safely by providing leadership, direction, and expertise to the management staff
• Implement and maintain security related procedures and processes in partnership with Market and Home Office Security Business Partners
• Drive operational efficiencies in location's reconditioning departments, through achieving and maintaining appropriate margins in all recon shops
• Partner with market recon business partner to achieve the desired results in the recon shops
• Maintain high level of quality in all recon areas by providing effective leadership to the recon's management team
• Providing leadership and training for managers of customer facing departments at the locations
• Ensure that high standards of customer service are maintained in all departments at the location: Lot, Office, Customer Support, and Commercial
• High School Diploma or equivalent required
• Minimum of 3-5 years managerial experience required
• Bachelor’s degree in Business Administration, Management, Finance, Economics, or equivalent preferred
• Experience in the automobile or Auction industry required
• Experience in managing auction operations and/or reconditioning functions required; Auction administrative background a plus
• Strong communication, interpersonal, and interaction skills required
• Ability to solve complex problems and make sound, strategic decisions
• Sound capabilities in building effective relationships internally and externally
• Effective management, leadership and organizational skills required
• Good computer and software knowledge, as well as experience with AS400 essential

Associate Manager, Operations & Control Resume Examples & Samples

• Conducting performance appraisals
• Compiling and reporting sales support information
• Monitoring agency budget
• Variable licenses, if required by state within 180 days of hire
• Good planning and problem solving skills
• No relocation assistance available

Assistant Manager Operations Rbc Toronto, Ont Resume Examples & Samples

• Responsible for overall team results as measured through established KPI
• Ensures payments are processed in accordance with CPA, LVTS and SWIFT industry rules and RBC policies as it relates to both US and Canada
• Manage volumes and organize workflow of the team, prioritize workflow to meet cut-off times, track and keep accurate records of individual contributions and actively provides assistance with the day to day processing when required
• Manage all incoming SWIFT Traffic Exceptions and engage appropriate department to rectify problamtic message
• Act as escalation backup for the Georgia team in supporting their needs related to escalations with the Call Centre and JP Morgan/Chase
• Acts as referral point for Payment Operators and exception team and represents Payments Processing at meetings and presentations
• Track service gaps/client impact errors, performing root cause analysis as required to close gaps improving service and optimizing operational efficiency
• Proactively assess obstacles and identify opportunities to improve overall team performance
• Acts as back up to the Manager, Payments Processing
• Works in partnership with Business Solutions to review procedural documentation/operating guidelines and ensure updated documentation is incorporated into training plans
• Ability to resolve high risk/high impact situations ensuring business decisions including critical/contingency situations are made on behalf of RBC and escalated to appropriate stakeholders
• Work closely with other Client Service groups and service partners; establishing collaborative working relationships to enhance the customer experience and minimize costs
• Ensure operational, financial and reputational risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities
• Ensure fulfilment of Internal Audit, SOX, Policy & Procedure Library, RCA and ICR requirements
• Demonstrate flexibility to work occasional overtime and rotate working on statutory holidays
• Utilizing error tracking tools, develop trending analysis on department performance to identify training gaps
• Champion Coaching Routines/Observational Coaching for the field operations team; provide effective feedback to, MMO, MOS and employees to reinforce importance of having client “top of mind”
• Post-secondary education with 10+ years of practical business experience
• Strong operational mindset
• Strong people leadership skills (communications, coaching, information seeking, impact & influence)
• Teamwork & Cooperation – building partnerships with stakeholders, adaptability and relationship building
• Proven change leadership and change management skills
• Strategic agility and creative mindset with proven ability to effectively partner/work and succeed in a complex & matrix environment
• Keen ability to deliver on tight timelines where required
• This role will be responsible for providing operational support for commodities business based in Shanghai. The main business of which is to undertake physical trading, OTC and Exchange trading of Base and Precious metals, other base metals and precious metals products to follow
• You will also checkup original title and non-title documents and ensure proper and accurate lodgment & reconciliation
• Besides, one of the key responsibilities is engaging with metals warehouses and shipping lines/brokers to facilitate settlement of products/contacts
• Finally, you will understand and enable new business and products and deliver sustainable solutions without compromising risk and control
• Monitors production/distribution schedules and estimates worker hour requirements for completion of job assignment
• Monitors yield and productivity in multi-areas and has the capability of implementing change to maintain Company standards
• Must coordinate distribution operational needs across multiple shifts
• Analyzes and resolves work problems or assists supervisors in solving work problems
• Initiates or suggests plans to motivate supervisors and hourly associates to achieve work goals
• Monitors operational flows through the warehouse management system to assist supervisors with problem solving and production planning
• Interprets and enforces Company policies and safety regulations
• Coordinates training for hourly employees
• Reviews supervisors, train and assist facility manager with writing development plans for supervisors
• Ability to promote a team environment
• Plans distribution work and staffing needs with supervisors
• 4 year Degree in Business or a related field
• Three to five years related experience or equivalent combination of education and experience in a distribution facility
• Must have overall appreciation and understanding of the facility and how the day to day distribution operations effects safety, cost, productivity, service and employee morale
• Prior PKMS and SAP systems knowledge
• Must have expert technical knowledge of the distribution process and warehouse management system
• Prior experience in management role in distribution environment helpful
• Facilitate assignments to maximize shift efficiencies and meet production/distribution goals

Manager, Operations Control Resume Examples & Samples

• Serves as the liaison and key point of contact for all Internal Audit and Regulatory reviews for the operating group. Works with Business Unit and Corporate Risk and Compliance to ensure that review findings are effectively resolved. Participates with the operating group in selected scenario analyses for Operational Risk Management
• Conducts operations group audits of specific areas for audit, policy and regulatory compliance
• Develops, analyzes and reports on metric processes/systems consistent with Operations & Technology standards. Develops and provides metric reporting for monthly operations group forum review
• Maintains regular contact with peers internal and external to firm, including regulators and professional organizations
• Responsible for managing a large group, including the performance management process, providing training and development an input for staff and disciplinary actions
• Seasoned multi-disciplinary expert with extensive technical and business knowledge and functional expertise

Division Manager, Operations Team Resume Examples & Samples

• Proven management / leadership skills
• Comfortable working in a fast paced / dynamic work environment
• In-depth functional / industry knowledge / expertise
• Analytical, technical and problem solving skills
• Seasoned multi-disciplinary expert with extensive technical and business knowledge
• Highly adaptable / flexible to change
• Strong servicing mindset and experienced negotiation skills
• Ensure proper utilization or resources, ensuring all staff have proper skill set and are properly trained
• Accountable for complex initiatives spanning across multiple disciplines
• Compensation planning / decisions ensuring they are within corporate guidelines and communicated properly
• Provide leadership and guidance to managers and staff, fostering an environment that encourages teamwork and partner engagement
• Develop division strategic plan, sets team goals and priorities that align / support business unit and corporate goals and objectives
• Thought leadership, demonstrating cross functional perspective, working with business partners to improve operational efficiency / productivity within risk and quality standards
• Servicing mindset, ensuring team delivers the highest level of quality to our clients and partners
• Manage by metrics, anticipating / preparing for work volume shifts while meeting all service standards
• Oversee and is accountable for the departmental performance expectations, policies and procedures
• Make staffing decisions, manage divisional expense budget and compensation review process
• 10+ years industry related management experience
• Hire, supervise and train new and existing employees
• Develop new ideas for construction, renovation, and upgrading projects on the inside and outside of facility
• Monitor expenses and order supplies as needed
• Assist in keeping the inside and outside of the facility clean and organized
• Provide support for Engineering dept. on HVAC, ice plant, plumbing, electrical
• Develop and maintain standard operating procedures for the department
• 7 – 8 years of work experience in a related field within Financial Services industry
• University Degree / College Diploma or post-secondary certificate in Business, Accounting, Information Systems or Finance or equivalent knowledge and practical work experience
• Knowledge of business objectives, strategies, policies, end-to-end operational processes and procedures of Global Operations specific to own Operating Unit with the ability to improve/implement change for process improvement/efficiency
• Comprehensive knowledge of CIBC and Global Operations key controls, practices, procedures, and principles relative to developing and managing new and innovative operations/processing service areas; comprehensive knowledge of key controls, parameters and standards
• Knowledge of internal CIBC systems and relevant technology specific to own operating unit (e.g. COINS/COLT, ADP, MIF, AutoRIL)
• Working knowledge of legislated and industry imposed regulation, HR policies and procedures (e.g. Health and Safety standards)
• Ability to motivate, coach, train and guide unit supervisors and their direct reports in managing performance effectiveness, issues/concerns of a difficult/complex nature
• Strong presentation and communication skills both written and verbal to promote and explain new and innovate ways of delivering operational/processing services
• Sound influencing skills sufficient to gain acceptance of recommendations/action plans
• Organizational, time management and planning skills sufficient to work in a fast paced production environment with competing priorities with the ability to prioritize, multi-task and delegate
• Maintain consistency with global policy and regulatory standards and actively address control aspects for the HK based activities to ensure good business management is in place
• Work with the various business units and functional heads to actively implement and report on adherence and remediate, where necessary, areas that are deficient or require significant change management assistance
• Ensure the management are aware of significant exposures to risk and contribute to the improvement of control and governance systems and processes, operational efficiency, improvement in service standards, good quality control on operational and transactional risks in order to protect the interests of clients and the Company
• Assist in reviewing front office, operations, finance, client on-boarding and dealing departments’ policies and procedures to identify and quantify gaps and develop and implement action plans to bring in line with global and WM standards and in compliance with the local regulations
• Performing regular sample review of trade tickets, payment instructions, reconciliations and tape-recording to identify and monitor on-going control weaknesses
• Assist in performing anti-fraud controls via sample review of tape recording and on key business and operations’ processes/transactions to ensure adherence to the Company’s policies and procedures
• Ensure appropriate service levels are established and meet with outsourcing providers on a regular basis for quality assurance and issue resolution
• Develop process control tool sets for Operations team and monitor the open items
• Ensure that local regulatory and audit requirements are identified and met
• Maintain governance of audit issues raised for middle and back office
• Maintain authorized signatory listing for WM businesses in Hong Kong
• Assist in ad-hoc projects and control related matters
• Responsible for producing daily / weekly /monthly / quarterly / annual reports around KPIs
• Lead multiple simultaneous implementation projects / transitions and ensure that timelines and objectives are met
• Service ad hoc Reporting and Monitoring requests on an as needed basis
• Assist Service Delivery in improving productivity of the team either by process automation, re-engineering or knowledge improvement
• Participate in organizing Q&RM events and other activities from time to time
• Act as a first point of contact for various tool / process related queries for the team
• Involved in planning, design and implementing various initiatives, policies and procedures that help the Q&RM team enhance productivity, efficiency and quality of its services
• Assist and participate in implementation of people model activities
• Assist with the day to day administration requests for Q&RM
• Assume other activities and responsibilities from time to time as directed
• 5-7 years in organizational support / analytics
• Demonstrated ability to execute against project plans and expectations
• Professional services firm work experience
• Must be able to work with / influence wherever required people at all levels in the organization
• Ability to participate and work effectively as part of a team as well deliver strongly as an individual contributor
• Manage SBI Card application processing unit @ Bangalore wing to wing
• Manage & Report daily activities like Application receipt, apps processed, RTBs
• Monitoring the processes against metrics/SLA. Raising pro-active alerts in case SLAs not met
• Managing stakeholder’s queries related to processing – Sales, Risk, NAU
• Complete ownership of the unit. Planning for crisis management and execute the plans made by management
• Interpersonal skill
• Relationship Building
• Stakeholder engagement

Manager, Operations & Controls Resume Examples & Samples

• While prior supervisory experience isn't required, it is preferred as this position may have staff
• Records and Information Management and Business Continuation experience is preferred but is not required
• Prior experience in the financial services industry is preferred
• Candidate must posses strong communication skills, both verbal and written and must have strong organizational skills and the ability to work in fast paced environment
• Manage the daily operations, activities, and resources for media distribution solutions, ensuring timely and consistent service delivery including system response times, system availability, and on time deliveries
• Manage internal and external vendor resources assigned to support or system projects for distribution solutions
• Manage the implementation of digital media system projects and changes as directed
• Manage relationships and expectations of clients and stakeholders to ensure consistent and reliable service
• Collaborate with management and solution clients to identify system and process changes
• Participate in the definition and implementation of process improvement projects
• Provide input for content distribution strategy and governance
• Provide thought leadership in the areas of digital media management, transformation, packaging, integration and delivery
• Provide ad hoc reporting and trend analysis to WB executive management and business users as required

Manager Operations, Professional Services Resume Examples & Samples

• Drive efficiencies/repeatability in business process and operations to support the APJ Professional Services including but not limited to: Forecasting, Resourcing, Reporting, Financial Planning & PMO
• Provide leadership with BI, reporting, metrics, and models to better understand the direction of the business and measure effectiveness
• Define, manage, prioritize and communicate the strategy and architecture for the business systems and architecture to run the PSO business effectively partnering closely with APJ Operations and other Geo/Regional teams
• Manage benchmarking activities and proactively report out on the areas of focus for VMware to stay ahead of the curve
• Responsible for budgeting and planning for services bookings, revenue and margin targets across the region
• Partner with Compensation team to establish the right plans
• Drive consistency of key operational metrics to measure the APJ PS business
• Engage and collaborate with Global PS and other Geo teams
• Lead key APJ initiatives cross-organizationally around compliance, backlog management, etc
• Establish standard project management practices for planning, scheduling, and tracking as well as change management or operational functions
• Represent Professional Services in various governance councils and steering committees both locally and corp
• Decision-making impact: Contributes to the fulfillment of projects and organizational objectives; latitude to make decisions within scope of job
• Responsibility for work of others: Represents organization on projects and performs leadership role; provides guidance and/or supervises activities of employees
• Organizational scope/job complexity: Provides resolutions to a diverse range of moderately complex problems; uses judgment within defined practices and procedures
• Relationship Building: Establish and maintain strong relationships with Sales Operations, Geo PS Services Operations & Regional PS leadership and other internal organizations in order to accomplish business goals
• Span of control: Influence/impact cross-organizationally to drive the key imperatives for the PS business
• Leadership: Direct a small team located in various regions, and align closely with Geo PS Operations teams
• Business Skills: Be the change agent around transformation of the business
• Communication: Communicate and coordinate operational changes and best practices across organization
• Is self-motivated, energetic, dedicated, driven, tenacious, achiever, well presented, able to communicate effectively at all levels
• Ability to travel across Asia Pacific and to the US if and when required
• Minimum 8-10 years services, and management experience
• Minimum of 8 years’ experience managing direct-report teams and cross-functional/virtual teams
• Minimum 8 years financial experience with a solid understanding of Professional Services P&L
• Experience in high tech industry
• Bachelor degree in business/finance or equivalent required, Master’s degree preferred
• Schedule Production Staff for shifts to fulfill production needs in studio and LIVE remote productions
• Develop and maintain crewing and logistic processes
• Structure Operational procedures in all areas
• Conduct Site Surveys for Field Productions and Operations
• Oversee the engineering and remote production staffing
• Oversee the crewing and logistics for remote events
• Manage staff vacation, holiday and personal time
• Manage KRONOS Timekeeper timecards for staff
• Conduct Interviews for Open positions
• Maintain the Internship program for operations
• Maintain up to date knowledge on system operation and environment
• Maintain Training documentation and operational training
• Execute cross-training opportunities
• Analyze Operational workflow
• Report to Director/GM
• Hires, coaches and evaluates staff
• Manages team resources to ensure timely productivity and quality review, documentation and reporting is conducted to encompass multiple sites and vendor processing. Ensure key quality results are provided to process leaders and vendor partners in a timely and clear manner
• Ensure that all processes satisfy regulatory requirements and SLAs to include LPL and vendor(s)
• Ensure Supervisory Control procedures are being met to include LPL and vendor(s)
• Manages team to ensure close process supervision is maintained and productivity and accuracy goals are achieved. This will require coordinating LPL and vendor(s) processing assignments
• Partners with counterparts across departments to facilitate cross-functional resource sharing as necessary resulting in a more flexible staffing model
• Effectively communicates goals, monitors progress, motivates and manages expectations of the team, internal partners and vendor partners
• Bachelor's degree preferred with at least five years related customer service and operations experience
• Minimum of two years direct supervisory/managerial experience
• FINRA Series 7, 66 (or S63 & S65) and 24 are required (or must be completed within 6 months of hire); Series 4 preferred
• Expert operational knowledge, New accounts operational area, Including Advisory, Brokerage and Direct business areas preferred
• Knowledge of legal and regulatory environment provided by Federal Regulators (SEC), Self-Regulatory Organizations (FINRA) and State Regulatory Departments
• Consistently communicates importance of RBC vision and values
• Change management leader. Accepts and successfully executes change while supporting employees through proactive communication, issue resolution, and effective decision-making
• Ensure employees are aware of RBC Key Behaviours and consistently demonstrate their positive impact on business and individual performance: Put clients first, Collaborate as partners, Develop people, Act on our accountabilities, Make decisions faster and Prioritize for greatest impact
• Continually link operations and operations risk to client impact
• Analyze and manage large quantities of data and identify trends to provide meaningful insights
• Identify needs, develop plans, and coordinate resources to execute Reporting and Monitoring projects and initiatives
• Involved in planning, design and implementing various initiatives, policies and procedures that help the TAS team enhance productivity, efficiency and quality of its services
• Assist with the day to day administration requests for TAS
• Manage monthly billing and other operations related queries
• Incumbent would routinely be faced with challenges that have not been encountered previously and must consider various possible courses of action before taking or recommending further steps
• Must be able to set and meet deadlines, while working in a multi-tasking and faced-paced working environment
• Strong Excel and other standard analytical skills / tool sets
• 5-7+ years in organizational support / analytics
• Demonstrated ability to interact with leadership, stakeholders and constituents

Team Manager, Operations Resume Examples & Samples

• Ensure high level of client satisfaction & quality
• Proactively identify and implement strategies to improve call quality, productivity and profitability
• Coordinate multiple priorities & demonstrate ability to follow through on projects to completion
• Cultivate environment of trust, teamwork, self-confidence & ownership
• Develop & implement programs to motivate employees & stimulate high sense of business ownership & urgency
• Daily testing of systems performance and quality assurance
• Telephone interaction with Providers, Bank Card processors and vendors when necessary to ensure prompt and accurate resolution of issues relating to client transaction processing
• Minimum of 2 years experience in a call center environment
• 1 or more years of call center-related leadership experience required
• Ability to work day/evening shifts on a Monday-Sunday schedule with occasionally required, Saturday or Sunday shifts which may fall on holidays
• Proficient with Excel, Word and PowerPoint
• Strong Analytical
• Demonstrated ability to handle multiple priorities
• Proven track record of using sound judgment in decision making & problem solving
• Strong overall business perspective
• Creativity and high energy level
• Ability to work evening, weekend, holiday rotational work schedules
• Able to coach issue resolution by utilizing the following systems: FDR, FDMS/CMS, Surveyor, Metronet, FICO Audit Desk, Assistware, VeriCentre, On-Contact, PTC database and Wallace & Verifone's online ordering system
• Familiarity with TCS, CMS, Kronos
• Previous healthcare field experience
• Strong credit underwriting and credit bureau knowledge

Manager Operations Accounting Resume Examples & Samples

• Prepares monthly reporting and periodic budgeting for supply chain support departmentals (purchasing, sourcing, product development, etc) on a global basis. This also involves obtaining input and explanations from offshore counterparts in order to provide insight to management on spending and opportunities for improvement
• Trains as a back-up for INFINIT planning tool used for OPC and other periodic budgets
• Prepares monthly reporting and analysis related to manufacturing variances for international businesses as required. This includes journal entries and other business analyses as required
• Manages the timely and accurate reporting of financial results to meet internal and external requirements, in accordance with HbI Global Business Practice standards, governmental and regulatory standards
• Establishes, maintains, and monitors control systems to safeguard company’s assets and assure compliance with corporate policies and procedures. Respond to internal and external audit inquiries as requested
• Supports manufacturing/cost accounting functions, including the generation and analysis of monthly variances to standards. Assists with the preparation and analysis of management reporting, as well as the preparation and culmination of financial plans and budgets
• Monthly Closing and Financial Reporting Responsibilities including
• Bachelor Degree required. MBA/CMA/CPA preferred
• 4 to 6 years experience
• Strong communication skills, written and verbal, to all levels within organization, with developing presentation skills
• Proficient with Microsoft office suite software

Esports Manager, Operations Resume Examples & Samples

• Focus on the execution of eSports competition, events, and communication from an operational standpoint while participating in the planning and development of those programs
• Manage existing relationships within the eSports landscape, related organizations, and cultivate new relationships as required
• Work with our regional teams and other internal teams to execute eSports programs to build a healthy ecosystem and player community globally
• Build consensus and visibility during the planning and execution phases for key stakeholders across the organization and community
• Oversee the maintenance of Blizzard Entertainment's eSports networks, and drive the execution of appropriate for each system
• Develop and distribute management level reports of tournaments and events for operational concerns moving forward
• Work collaboratively with the regional teams and functional eSports counterparts internationally to communicate updates and push for consensus
• Oversee the execution of day to day operations and upkeep for developed eSports programs
• Support Blizzard Entertainment’s participation in consumer, trade, and eSports events
• Oversee the management and support of Blizzard-run tournaments
• Supervise staff and provide work direction, guidance, and development

Manager, Operations Production / Processing Resume Examples & Samples

• Manage a team of non-exempt associates
• Develop/implement programs to motivate and retain associates
• Assist in development of effective procedures, work schedules, and assignment of responsibilities to provide lowest possible unit cost with exceptional quality
• Ensure servicing requirements, identified by GECF leadership team, legal regulations, and client objectives are communicated to the team
• Provide guidance and leadership for meeting and exceeding these requirements
• Hold on-going workout and strategy sessions with team; work with team managers to share and facilitate best practices
• Keep management team informed of any activity which adversely impacts client relations
• Ensure strict adherence to established processing deadlines and client/contractual requirements
• Provide on-going feedback and direction to associates
• Complete performance appraisals for non-exempt associates
• Direct and monitor daily exception operations to ensure timely and accurate processing
• Provide back-up coverage for Sr. Processing Manager
• Special Projects as assigned - to include but not limited to business initiatives such as Health Ahead, Develop U, Celebrate U
• Fast pace environment; work across two shifts as needed
• Function as a change agent for the site
• Provide career development and job enrichment to associates
• Initiate opportunities to reduce operational expenditures
• Minimum 3 years experience in a job with a manager's job title in a Remittance Processing, production oriented or Call Center environment
• Minimum 2 years experience managing a process
• Minimum 3 years Project Management experience
• Ability to work a flexible schedule - including weekends and holidays
• Proficiency using MS Office Suite (Word, Excel, PowerPoint and Outlook) - previous experience developing presentations
• Previous Banking, remittance or financial operations background
• Experience in a role using Wausau and/or a similiar software
• Experience/knowledge of GECOM, FDR and OPEX mail extracting equipment
• Facilitation, follow-up and delegation skills
• Proven ability to support multi-tasked, high-volume production environment
• Ability to manage and drive “change”
• Ability to manage in a highly time sensitive environment with critical deadlines
• Ability to work flexible schedules to meet processing demands
• Ability to coordinate and execute training plan for all employees

Manager, Operations Due Diligence Resume Examples & Samples

• Four or more years of related audit and/or accounting experience including at least two years of either public accounting, operational due diligence experience, or relevant work with accounting/back offices processes within the investment management or prime brokerage industries
• Practical understanding of valuation issues within the investment management industry
• Prior experience working with regulatory and/or compliance issues preferred
• Specific knowledge in alternative investments a preferred
• Excellent organization and follow-up skills
• Exceptional personal qualities including

Portfolio Manager, Operations Services Resume Examples & Samples

• Oversees and directs the activities of portfolio management as they relate to cost, resources, timeline and schedule of investments, expected nature, magnitude and timing of benefits to be realized, and relationship interdependencies with other projects in the portfolio
• Conducts project portfolio modeling and analysis for portfolio level planning and reporting
• Conducts scenario planning and analysis to justify the selection and identify relative risks involved
• Conducts portfolio level planning and reporting
• Manages portfolio level risk for IT projects
• Maintains the project flows supporting the portfolio management function
• Ensures stakeholder engagement and responsibility are assigned to secure project benefits
• Supports Project Managers and Program Managers through the project approval lifecycle
• Ensures that time keeping and management is consistently executed across the portfolio
• Tracks and reports project metrics for all projects throughout the organization and maintains centralized accountability for management of project portfolio; works with senior management to provide strategic and tactical advice on program/project planning and execution
• Supports Global Technology Portfolio communication, program/project control/analysis/reporting, process development and tool development
• Supports individual projects by providing guidance regarding project governance, management and benefit realization
• Previous experience managing, analyzing, and optimizing IT portfolios (5 Years)
• Experience with Portfolio, Program and Project management (10 years)
• Experience with Microsoft PPM (5 Years)
• Experience with Microsoft Project 2010 (5 Years)
• Experience with building reports (2 Years)
• Experience using Microsoft Excel and PowerPoint (5 Years)
• Mastery of Microsoft PPM/EPM
• Knowledge of Microsoft Project 2010
• Knowledge of Microsoft SharePoint 2010
• Ability to work well with technical and business teams
• Ability to work with individuals at all levels in an organization
• Dedication to producing quality work and completing tasks within specified time frames
• Ability to work independently and formulate plans that meet desired objectives
• Strong organization and time management skills required
• Demonstrated commitment to customer service
• Experienced in the identification, assessment and management of project risks with an ability to manage the risk not just the list
• Proven competency in business analysis, requirements definition and business case production
• Ability to work with diverse workforce and with all levels of management (ethnicity, language and education levels)

Area Manager, Duty Manager Operations Resume Examples & Samples

• Accountable for the oversight of the overall operations and functions of Shanghai Disney Resort
• Having full authority to make decisions to support business when necessary
• Interacting with all lines of business and is responsible for the Guest experience by holding Leaders and Cast Members accountable for Operational Excellence and the Four Disney Quality Standards; Safety, Courtesy,show, and Efficiency
• Taking corrective actions, and providing communication, mentoring, coaching and feedback where needed
• In the event of any incident or emergency, taking the lead role in establishing command at the scene with internal partners, communicating to the executive level, and representing the company to external responders
• Maintaining close working partnership with counterparts in other Disney Parks and Resorts
• 5+ years’ working experience in guest services industry
• Efficient computer skill (Excel, Word, Power Point)
• Able to work independently and able to make sound decision

Manager, Operations, st Shift Resume Examples & Samples

• Provides direct and administrative supervision to the entire inbound or outbound team
• Performs random checks of customer orders to ensure the accuracy of quality and quantity in an order
• Develops efficient space planning for the storage areas
• Interacts daily with team to support and strengthen team engagement
• Experience in the apparel industry strongly preferred
• Ability to travel as may be required

Manager, Operations nd Shift Resume Examples & Samples

• Ensures accurate labeling/ticketing of outbound product
• Supports and drives a safe and clean safe work environment
• Identifies internal processes within the department to utilize Continuous Improvement Tools and Techniques to reach the strategic objectives of the operation as well as to accommodate and create increased demand/capacity
• Continuously learn, coach and deploy teammates on Continuous Improvement Tools and Techniques
• Ensures the overall goals are achieved, as well as the individual goals of the department
• Communicate policy changes and new programs to the department
• Bachelor's degree from four-year college or university in related field; or four to six years related experience in a distribution or warehouse environment; or equivalent combination of education and related experience
• Skilled with database/spreadsheet programs, and specifically MS Office programs (MSWord, Excel, Outlook, etc.). Experience Manhattan WMi strongly preferred
• Supports the implementation of company programs to ensure the success of the company
• Previous experience managing, analyzing, and optimizing program portfolios (5 years)
• Experience with Portfolio, Program and Project management (5 years)
• Experience managing medium to large complex projects (3 years)
• Training and Communications Experience (2 years)
• Managing training programs (2 years)
• Experience with PPM/EMP systems (2 years)
• Experience with Microsoft Project (5 years)
• Experience with defining and building reports
• Experience using Microsoft Excel and PowerPoint
• Ability to work within large collaborative organization
• Knowledge of Microsoft PPM/EPM
• Ability to work well with project and business teams
• Special Projects as assigned - to include but not limited to business initiatives such as HealthAhead, Develop U, Celebrate U
• Minimum 3 years leadership experience in a Remittance Processing, production oriented or Call Center environment
• BA or BS degree preferred. Banking, remittance or financial operations background. Experience/knowledge of GECOM, FDR and OPEX mail extracting equipment
• Ability to work flexible schedules to meet processing demands including weekends and holidays
• Experience with Microsoft Suite including: Word, Excel, PowerPoint, and Outlook or comparable software application
• Post Graduate / Graduate with 5-6 years of relevant experience
• Candidate should possess effective communication skills
• Proficiency and expertise in MS Office
• Ability to stretch
• Involves travel to locations for trainings, audits, etc
• Assists with the preparation and analysis of management reporting, weekly and monthly
• Accountable for the timely and accurate reporting of financial results to meet internal and external requirements, in accordance with HbI Global Business Practice standards, governmental and regulatory standards
• Prepares insightful analyses of inventory analytics for various distribution centers, reviews monthly results and metrics with management, and miscellaneous ad-hoc projects as required. Develops and delivers working requirements on efficient work flows for distribution staff
• Supervisory responsibilities include recruitment, retention, and development of team to support operations network wide
• Plays integral role in the development and implementation of new financial processes and systems
• Experience with warehouse management and SAP OTC applications preferred
• Data mining capabilities a plus
• Demonstrated ability to present to senior management and respond to requests/queries
• Ability to partner with senior business management team and deliver results
• Advisory- Recommends appropriate content for communications, reports and presentations. Makes recommendations among alternatives to support business objectives and needs. Provides advice and suggestions on how to follow standard processes while recommending and implementing process improvements. Provides resolutions on all administrative or operational matters
• Monitoring - Monitors and directs the output of others. The incumbent has the authority to collect necessary information to enable tracking and escalate issues for resolution if situational analysis suggests action is required. As a project manager, monitors progress against key milestones and monitors project expenses to ensure budget is on target
• Expend Resources - Has authority to determine best allocation of staff resources for work assignments related to current and future business demands. Recommends but does not have end accountability for decisions related to staffing, performance ratings, compensation and benefits
• Interacts regularly with various internal LOBs and departments to accomplish supervisory, administrative or coordination tasks. Interacts with other advisory or support units when matters arise that require their involvement or to develop and implement business process improvements

Associate Manager Operations Resume Examples & Samples

• Oversees multiple employees operating within a defined support operations area
• Works with clients to develop, implement and review customer relations service improvement programs to enhance delivery of service
• Implements core business processes and assists in process improvement initiatives in order to enhance customer service. Recommends changes to policies and establishes procedures that affect immediate policies and procedures
• Maintains communications with customer staffs and management to ensure that service is delivered on time and within budget. Interacts with subordinate supervisors, customers and/or functional peer group managers, typically involving matters between functional areas, other company divisions or units, or customers and the company
• Leverages business, technical, and interpersonal skills to manage center operations, customers, and operations personnel
• Coordinates and communicates with other area managers to leverage resources and discuss solutions to matters of significance
• Provides continuing training and review and/or development of related policies and procedures
• Bachelor's degree in computer science, management information systems, or related field preferred
• Four or more years of information systems experience
• Experience working with customer technology and support requirements
• Experience working with the technology industry
• Good organization skills to balance and prioritize work
• Good personal computer and business solutions software skills
• Coordinates with Centralized Quality Control Team, Compliance and Product Development to optimize delivery of services to clients and make customer service based decisions related to customer transaction requests. This includes operating and making decisions with a common goal in mind
• Prepares and manages reporting for budgets, financials and pricing of process
• Establishes and effectively communicates linkages between company mission, vision, corporate strategies, and business area specific initiatives
• Discerns what is critical and puts less important issues and projects aside
• 5+ years of management experience strongly preferred OR a minimum of 2+ year of proven leadership with demonstrated results aligned with our LEAD standards
• Experience in leading and motivating employees in a Lean/LEAD environment is preferred
• Project management experience a plus. This includes leading and supporting projects as well as utilizing project management tools/methodologies
• Bachelor Degree and 4-6 years of experience
• Excellent communication skills with the ability to negotiate and organize that cater to different audiences
• Prior B2B event management a must - preferably, in Licensed Consumer Products
• Work well under pressure and within tight deadlines
• Ability to balance the needs of multiple stakeholders
• Budget tracking, management and reconciliation
• Ability to identify risks, prepare mitigation plans and generate solutions
• Excellent relationship builder
• Manages operational management team and service delivery staff to ensure service levels and objectives are met. Implements operations improvements to meet established objectives across multiple facilities. Assists in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area
• Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Investigates matters of significance, recommends and implements appropriate course of action
• Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance. Develops and implements processes for leveraging and using resources to meet customer needs
• Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service. Identifies process matters of significance or enhancements and implements
• Develops and maintains communications with the customer, management and staff to ensure that service is delivered on time and within budget or contractual obligations. Investigates and resolves matters of significance as appropriate. Ensures maintenance of customer relationships and may build upon same
• Nine or more years of information technology or operations experience
• Five or more years of supervisory experience included
• Experience working with the information technology industry and awareness of developments
• Experience working with service level agreements and customer relations
• Experience working with generally accepted accounting principles and accounting software
• Strong interpersonal and presentation skills for interacting with team members and clients
• Ability to create and maintain formal and informal networks
• Supports the implementation of company programs, procedures, methods and practices to promote REI key messages
• Ensures employees adhere to legal and operational compliance requirements
• Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results
• Develops and maintains operational plans and analytics to include all business requirements which include labor hours, production costs, KPI reporting, and meeting financial objectives
• Manage the Performance Management & Measurement Process including developing Individual Development Plans; conducting interim and annual performance reviews and make recommendations for compensation (e.g. Annual Incentive Plan, Base Salary) to ensure operational efficiency
• Motivate, coach, train and provide development opportunities to ensure employees are capable of performing at or above the necessary professional standards
• Monitor and assess employee output to measure progress against unit goals, objectives and deliverables to identify developmental needs of employees and develop action plans to improve performance
• Provide for the on-going professional development of staff by developing and implementing training and career development plans for continual growth
• Manage all staffing activities ensuring effective deployment of human resources; make decisions and/or recommendations for interviewing, hiring, terminations and transfers to ensure staffing, orientation and promotions are conducted effectively
• Oversee CIBC’s Achievers Rewards and Recognition Program within own operating unit to communicate program content, inspire employees and recognize / reward achievements of high performing employees
• Manage and oversee team-building activities with direct reports (e.g. huddles, team meetings) to actively engage staff, encourage team spirit and create a positive employee experience to build team capability
• 2 - Manage department operations and productivity ensuring processes are continually improved for operational efficiency and profitability
• Manage production needs and activities including resource allocation, equipment (procurement and maintenance), workflow and system operations to ensure operational efficiency
• Participate in annual planning, analyzing trends and providing recommendations to ensure effective management of resources against volumes
• Manage, implement and monitor changes and new process/business which enhance the operations to ensure smooth implementation and any intended efficiencies are realized
• Identify opportunities for improving control processes and procedural adherence; make recommendations to support continuous improvement and cost containment
• Monitor, review and complete high level root cause analysis and develop action plans and recommendations to address any unit deficiencies
• Partner with the Continuous Improvement Leader to develop and implement plans to ensure effective and efficient operations of the unit
• Manage all complex high-risk issues and escalations of all issues/concerns, providing high quality resolution to ensure timelines and budget requirements are met
• Refine the measurement of “key metrics” which drive performance of unit to maintain service levels (e.g. resource allocation, capacity, tracking, volumes)
• 3 - Establish effective partnerships and business relationships (Global Banks/Trade Solutions) to facilitate communication between operating units to ensure successful completion of goals
• Meet regularly with business partners to ensure that Service Level Agreements are in place with clients and are met or exceeded
• Conduct periodic review of stated and actual Service Level Agreements and performance; conduct a root cause analysis and develop recommendations and action plans as appropriate if inconsistent
• Establish effective communication lines to facilitate successful completion of goals and sharing of information (e.g. keep team updated on business goals, strategies, performance objectives, current issues/concerns, new procedures or changes)
• Conduct / lead meetings and formal presentations in order to provide information, resolve issues and concerns and communicate business goals as required
• Provide consultative services to internal business partners; liaise with and elicit cooperation from other departments within Global Operations to enhance service delivery
• Work with the Leadership Team to implement Global Operations’ strategies and ensure service excellence principles are achieved
• 4 - Manage risk within department and ensure compliance to policies, procedures and controls to minimize losses and support adherence to completeness and accuracy
• Ensure adherence to CIBC procedures, policies and guidelines ensuring audit, control and security checks are conducted according to established standards
• Monitor audit controls within the unit ensuring all non-compliant findings are identified, root cause analysis are completed and resolution is in place to mitigate risk
• Oversee BCP readiness to ensure that all milestones are met
• Review and complete Key Compliance Reports (e.g. Quarterly Key Controls, Quality Management Controls) to ensure documented procedures, processes and policies are followed, trends analyzed to determine root cause and appropriate action taken to resolve issues/concerns; ensure Corporate Governance approval is received as required
• 5 - Complete Financial Management activities including forecasting and preparing annual budgets (e.g. revenue, expenses, resource management)
• Establish unit / transaction costs; control and monitor unit budgets and expenses to ensure that unit is operating within approved budget
• Review monthly results against plan and latest estimates to investigate and report variances
• Prepare and submit annual budgets that includes resource requirements to senior management for approval
• Manages all premises items for over 350+ employees across multiple physical locations, including FlexWorkPlace, shared spaces (meeting rooms, café, libraries) and offices
• Manage 2 concierge contract support staff for CEM, including front desk coverage, mail management, ordering of stationery, onboarding/offboarding of employee's
• Manage and lead Business Continuity Management process for CEM employee's
• Lead Health & Safety and House Council committees
• Focus on CEM expense management and reviews operational charges on a monthly basis
• Delivery TD's Asset Management process and manage assets, including access services
• Accountable for successful delivery of assigned projects to deliver results and benefits
• Demonstrate strong communication skills (written and verbal) and ability to effectively interact with individuals both Internal and External and at various levels (technical & business, including Senior & Executive Management)
• Manage on-going relationships and co-ordinate support from key internal and external business partners to ensure effective execution of deliverables including Corporate Real Estate, Ricoh Services, BCM team, ITS and Finance
• Efficiently facilitate meetings, conference calls & workshops and document outcomes
• Deliver timely and accurate reporting, change control, risk/issue management and escalation/resolution are essential
• Manages a number initiatives at any given time
• At least 2 years of management experience managing a team of 20+ employees
• Must have excellent written and verbal skills
• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
• Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects
• Proven ability to anticipate needs and initiate action
• Ensure department goals are being met including order aging, accuracy and fill rate
• Work with leadership across all shifts to maintain process consistency
• Operates cross-functionally with key business partners
• Works well in group problem solving situations; Develops alternative solutions
• Ensure the business is running effectively and efficiently on a daily basis
• Drive department results and manage department hours to achieve predetermined budget and UPH goals
• Identify and drive departmental budget goals
• Experience in working with engineered standards
• Proven experience in leading and driving process improvements
• Ability to react to unforeseen challenges with creativity and a strong sense of urgency
• Foster and reinforce a positive, collaborative environment that respects and values diversity
• Promote safety awareness and support the safety culture through the company
• A four-year degree (B.S. or B.A.)
• Strong leadership style with a focus on team development
• Strong background in large scale distribution processes is a plus
• Excellent computer skills, including experience with Microsoft Office programs
• Experience with WMS systems
• Outstanding written and face to face communication skills
• Willingness to work a 2nd Shift schedule

Manager Operations Consultation Resume Examples & Samples

• Champions the Reserve brand at all times. Leverages key insights from cross functional teams to elevate the brand and service experience
• Develops strong partnerships across key functions including category brand management, research & development, finance, global operations, supply chain and Reserve & Roastery business unit. Leverages partnerships to develop executional programming that can scale across concepts
• Works collaboratively with Roastery/Reserve operations leaders to optimize-service experience, offerings, programming and achieve business objectives
• Development and sustainment of operations manual and related training
• Liaison to global operations (ops services) to enable execution-working collaboratively with SME’s
• Works in partnership with Roastery/Reserve CBM team to develop go-to-market and promotional strategies and programming to support launch of new-to-world Reserve concept and new Roastery locations. Tracks performance and optimizes as needed
• Works upstream with Roastery/Reserve team in program development providing operational guidance and expertise to ensure successful execution
• Anticipates operational needs based on new ideas and initiatives-works as liaison between functions and field operations for the Roastery/Reserve Concepts
• Integrates with global operations to leverage strengths, systems, programs and processes that can enable these new concepts to thrive
• Starbucks district manager experience (3 years) or
• 6 years of progressively responsible experience including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment
• Implementation of strategic plans, depending on area of assignment 2 years
• Intra-company communications management, depending on area of assignment 2 years
• Project management 2 years
• Required Knowledge, Skills and Abilities
• Ability to lead others; strong change management, problem solving and coaching skills
• Ability to operate and influence across all levels of the organization
• Strong knowledge of retail store operations, processes and procedures
• Proficiency in Microsoft Outlook applications (Word, Excel, PowerPoint)

QSE Manager Operations Resume Examples & Samples

• Ensures compliance with QSE standards (KORE), regulatory and governance policies across the region through communication, audit and corrective action processes
• Aligns system stakeholders (raw materials suppliers to customers) to protect the product integrity through the implementation of region QSE plans and processes aligned to KO policies and requirements
• Analyzes data to identify and mitigate quality, safety and environment risks and to validate processes
• Proactively scans the external environment and internal operations to identity QSE risks
• Leads corrective action process and effectively troubleshoots common
• Leads discussion with Bottler in the establishment annual business plans ensuring they are aligned with local and TCCC global requirements
• Develops constructive relationships with key customers such to drive ongoing improvement
• Develops constructive relationships with key suppliers to drive ongoing improvement
• Leads discussions with Bottler senior leadership at the national level to influence change towards ensuring compliance and focusing on continual improvement
• Leads the dissemination of requirements within the scope of role, this includes the leading of training programs for both internal TCCC and Bottler personnel
• Influences bottling partners to create and implement value-driven business plans and projects / programs aligned with Region’s objectives to drive QSE and workplace rights compliance and provide trademark protection
• Prepares QSE and Workplace Rights Status reports for BU leadership to highlight major improvement, opportunities and report progress of on-going activities. Presents summaries to Bottling Partners and Region management on a periodic basis, and drives activities to improve results
• In partnership with bottlers, monitors compliance to requirements, reviews GAO audit results and provides leadership to manufacturing operations to ensure compliance
• Partners with Coca-Cola Foundation to meet sustainability goals on resource usage
• Partners with bottler counterparts to design, prepare and lead Training Programs which address various business QSE and workplace rights requirements
• Indirect relationship with Bottler QSE managers who co-leads QSE strategies and processes with the Bottler system. Identification of priorities is a key success factor for this position. How to coordinate the limited resources and the extended team resources to ensure that the result is achieved
• Organizational Skills: Be able to manage a direct and indirect report team, organizing priorities and guiding it to the identified goal
• At least 5 years prior experience in areas such as environmental/safety design, quality systems, environmental compliance in the food, pharma or related manufacturing industries. Open to other industries
• University Degree in Food Science, Engineering or related field
• Experienced in QSE or FMCG manufacturing management
• Experience in food science, chemistry, environmental science or related areas. Systems auditor. Food Safety
• Supervise 1 receptionist
• Ensure teammate are supported by reliable, well run, and well utilized facilities services
• Ensure company assets are operated and maintained in a cost effective manner while providing a safe, clean, compliant work environment
• Develop budgets, controls costs, leverage organization skills, problem solving, and creative thinking to resolve escalated issues, drives continuous process improvement and team development in a dynamic environment
• Provide regular performance feedback, development and coaching to direct reports
• Ensure that all programs comply with regulations related to the operation of the facilities
• Personally model and promote safety and customer service
• Track operations activities, costs and results for reporting
• Strong interpersonal skills and problem solving ability
• Knowledge of standard business and accounting practices
• Strong organizational, management, and supervisory skills

Manager, Operations Analytics Resume Examples & Samples

• You are well-versed in ecommerce operations analytics. You have done this type of work for a large-scale ecommerce organization and have devised strategies to help it work more efficiently
• You are a SQL rock star. You can debate the relative uses of different ranking functions, you get excited when you get to use a cross join in a query, and you don’t rest until a query that takes 5 minutes to run is optimized down to just a few seconds
• You love to script end-to-end processes and want to get your hands dirty. You can start with a concept and automate that into a process that extracts data, manipulates it, and pushes it to something that impacts an end user. You don’t rest until your work is in the hands of your business partners to make decisions that will impact our customers
• You are comfortable working with any level within an organization. You can prioritize a long queue of analyses, assemble presentations on recent analytical findings and recommendations, and discuss relative merits of different analytical methodologies with your teammates without batting an eye
• Bachelors in Engineering, Math, Stats, or Computer Science. Masters preferred
• 5-7 years operations analysis experience, at least 2 in a managerial role
• Domain experience in fulfillment center distribution and transportation. Proven track record of successfully using data to optimize merchandise operations
• Advanced SQL required. Must have 5+ years writing SQL within a complex analytics environment. Experience with Vertica or other columnar database a plus
• Intermediate experience with Tableau or other data visualization software
• Excellent presentation skills and experience delivering data to a varied audience. Ability to explain complex concepts to business users
• Excellent attention to detail and strong organizational skills to manage multiple work streams with minimal oversight
• Enthusiasm and aptitude for working in a fast-paced, collaborative startup environment: highly self-directed, results-oriented and able to work at both strategic and tactical levels

Manager, Operations Nick Junior / Noggin Resume Examples & Samples

• Manage a process to capture, identify, prioritize, and resolve issues impacting the live experiences across platforms
• Follow through with the NO (Nick Operations) JIRA backlog, working with multiple teams to ensure issues are resolved in a timely manner
• Foster an environment that embraces information sharing, learning, and multi-tasking
• Work with Digital and Integrated Marketing teams to ensure all Sales opportunities are viable and functioning to support Sales’ needs
• Work with BALA and Standards for implementation of all compliance updates
• 5+ years working in a digital web environment
• A keen understanding of what is required to launch and maintain digital content experiences
• Able to see the bigger picture and identify process improvements
• Bachelor degree in Business or Supply Chain preferred
• Minimum eight years related experience preferred
• Strong working knowledge of Business Intelligence software and Data Warehouse
• Proficient with SAP preferred
• Proficient with Microsoft Office with minimum of immediate Excel skills
• Strong Analytical capabilities
• Excellent written, verbal, and interpersonal skills with the ability to interface with staff, other administrators, internal and external customers and senior management
• Organized and detail oriented with the ability to manage and prioritize multiple deadline driven tasks by proactively anticipating and managing time
• Must be motivated and unruffled in a fast paced environment
• Overall management of the operations team and their reporting of KPI’s and metrics
• Identify opportunities or issues, define the objective, create an action plan ,execute and evaluate the performance of the plan
• Manage and monitor all contact center technology for optimal system performance
• Review, analyze and compile Voice of the Customer data, CRM contact data and deliver to appropriate departments in the company
• Review and continually improve contact center workflow to drive efficiency
• Analyze and share multiple data sets of emerging business trends
• Forecast and plan for hiring needs by partnering with HRBP and participating in interviewing and training
• Plan and forecast all daily, weekly, monthly, and quarterly contact volumes and ensure proper scheduling of CSRs to meet defined service levels and staffing needs through workforce management tools
• Support Customer Service pages and FAQ’s on our website to drive self service
• Maintain and update Standard Operating Procedure Manuals
• Contribute information to drive the ultimate customer experience and contact center efficiency
• Maintain and build strong relationships with contact center solution providers
• Partner and collaborate with multiple internal teams to meet overall strategic goals
• Be the key member to share best practice and operational value to our Global centers
• Supervise operations teammates to ensure smooth flow of information between groups
• Meet all performance management deliverables on time
• Assist in rewarding and disciplining teammates
• Address teammate concerns and resolve problems
• Assist teammates with individual development in relation to both their current position and future opportunities
• Collaborate with management team to design and support events and contests which build a positive team morale
• Attend weekly meetings and report on the issues of the week so all teammates are in alignment
• Assist Director of Customer Service and Director of Operations with regulating the labor budget and executing any special projects
• Assist Director of Operations in establishing minimum acceptable performance guidelines which are clearly communicated to operation teammates
• Experience with coaching employees, delivering feedback, goal setting, and performance evaluation
• Strong interpersonal skills to build and cultivate relationships with internal customers, consultants, vendors, and management
• Great communication skills, verbal and written, and presentation skills to share information and respond to questions from groups of directors, clients and customers
• Ability to read, analyze, and interpret general business information, technical procedures, and operational statistics
• Ability to write reports and business correspondence
• Ability to source and acquire state of the art contact center technology
• Ability to think strategically and innovatively to scale for a high growth environment
• Ability to switch gears in a fast paced environment and manage multiple projects
• 3-5 years of experience with contact center operations
• 2 years of experience in a supervisory role
• Understanding of CRM analytics, telephony and workforce management
• Understanding of eCommerce fraud, supply chain or SAP is a plus
• Independently lead and manage the team of operations to provide excellent service on global PO management to markets, Los, sourcing and global functions
• Maintain the process flow running smoothly in workflow tools
• Manage all aspects of PO management operations in close cooperation with Customer Service team, and ensure that expectations are met or exceeded
• Act as a one-stop-shop for escalation issues on day to day operations
• In conjunction with Customer Service and other teams, work on PO management initiatives among various stakeholders
• Ensure that that whole operation team is properly trained and motivated to handle their responsibilities
• Excellent interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently on different layers of the organization
• High degree of self-management, enthusiasm; drive to perform
• Proficiency in Windows based software (Excel, Powerpoint, Word) as well as adidas based software (RMS, ILS, IB and SIM.)
• Demonstrated business reasoning, analytical and critical thinking
• Good planning and organization skills, and ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines
• Strong PO management experience
• A degree from an accredited college or university with emphasis on the areas of business, economics, logistics, planning, supply chain, or operations
• 8+ years working experience, ideally in supply chain management, with a minimum of 3 years at managerial level with people management experience
• Preferably in Apparel or Footwear industries
• Fluency in English with excellent communication skills, both written & verbal. Multi-lingual abilities in local languages preferred

Value Stream Manager, Operations Resume Examples & Samples

• Direct and coordinate the execution of manufacturing operations and schedules based on sales requirements and value stream capacity; measure performance in safety, quality, delivery, and cost. Control quality, cost of production and maintenance
• Develops capacity plans and recommendations for staffing and capital projects
• Champions the organization’s culture and sets example for pursuing strategic vision
• Creates policy deployment objectives and initiatives for policy deployment
• Enforce, promote, monitor and develop a safe work environment ensuring compliance with all state and federal laws relating to environment, health and safety, etc. Implement safety and quality policies and standards and attain established goals. Assess and enforce corrective action for non-compliance
• Portfolio level analysis, planning, communication, program/project control and reporting, process and tool development
• Analyzes and evaluates project interdependencies and their impact to the portfolio
• Tracks and reports project metrics for all projects throughout the organization and maintains centralized accountability for management of project portfolio
• Works with senior management to provide strategic and tactical advice on program/project planning and execution
• Ensures project teams understand and work toward accomplishing the business vision, goals and priorities
• Participates in development of business strategy
• Ensures stakeholder engagement and responsibility are assigned at the portfolio level
• Develops an integrated plan that includes project deliverables, strategic alignment, profit opportunity, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall business value
• Updates program plans, priorities, and project sequencing as needed
• Ensures appropriate project management support is provided across the portfolio
• May manage a project initiated by Ops Services or manage the Ops track of work within a larger project
• General business experience in large, matrixed organizations
• Ability to work with individuals at all levels of the organization
• Previous experience managing, analyzing, and optimizing IT portfolios (5 years)
• Experience with Microsoft PPM (5 years)
• Experience with Microsoft Project 2010 (5 years)
• Experience with building reports (2 years)
• Experience using Microsoft Excel and PowerPoint (5 years)
• Apply a continuous-improvement approach to achieving superior client experience aligning with our best practices
• Monitoring Branch dependencies and fulfills obligations related to Service Partner Agreements by ensuring accuracy / completeness of applications / documentation, acting as a champion to employees
• Strong communication and presentation skills - able to tell a good story. Possess the ability to impact, influence and take initiative and balance multiple priorities
• Manages operational management team and delivery staff to ensure service levels and objectives are met
• Implements operations improvements to meet established objectives across multiple facilities. Assists in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area
• Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes
• Investigates matters of significance, recommends and implements appropriate course of action
• To oversee the daily workload ensuring transactions are completed in accordance with customer/adviser instructions, service level agreements and external timeframes
• To prepare and negotiate service level agreements with internal and external customers, monitoring and analysing performance to ensure delivery
• Support the Chief Operations Officer to deliver on the strategic transformational priorities and projects
• To liaise with our Global Custody partner to resolve and rectify service delivery issues
• Improve on the current Risk and control framework for each reporting area reducing the number of Escalated service issues to enhance client experience
• Improve on cost, focussing on discretionary costs, whilst uplifting service quality
• Undertake performance conversations, career and development plan conversations in line with the People Leader Fundamentals frameworks
• Substantial proven (8+ years) and successful service delivery experience in a complex global custody environment
• Exposure to business and the technology (application and business architecture, technical architecture and packaged software) that supports the service
• The role holder is likely to be educated to degree standard or above
• Determine staffing needs for departments, monitor associate productivity, gather and analyze data, formulate contingency plans and strategies at start of shift and throughout the day
• Make decisions and adapt to changing business needs. Manage daily operations and volume of product throughout all departments. Collaborate with associates and management staff to root cause opportunities and challenges that impede or could improve process or procedures in the distribution center. Assist Senior Manager with staffing updates and projections for upcoming peak seasons based on volume numbers and current staffing levels. Consistently look for more efficient ways to run the business, either by procedures/ process improvements or by cost savings
• Improve teamwork, provide team feedback on performance and provide accurate focuses on strengths and development needs. Foster creativity and initiate learning
• Communicate company goals and plans. Communicate between shifts and departments on daily activities that can help or impede the daily process between shifts. Provide daily shift transitions to Staff and Senior Management
• Overseeing the daily operations of multiple departments to achieve facility, corporate, and divisional goals
• Living the values and stated mission of Houghton Mifflin Harcourt
• Administration and execution of facility and corporate policies
• Leading assigned departments to ensure maximum productivity, quality, safety, and morale
• Establishing and maintaining key performance metrics
• Maintaining open communication
• Maintaining departmental operating costs within budget
• Communicating daily workload with director, managers, supervisors, and team leaders
• Communicating poor performance in a constructive manner to support corrective action
• Building a positive rapport with team members
• Continuous development of employees
• Using an analytical, data driven approach to solving problems
• Encouraging the teams; providing positive motivation
• Providing recognition to team members
• Leading by example (in work ethic, business ethic, following procedures, and caring about the company, its employees and its customers)
• Understanding all building processes and how they affect each other
• Using creativity to spur continuous improvement (processes, morale, quality, etc.)

Assistant Manager, Operations Gap-th & th Ave Resume Examples & Samples

• Six months of Gap Inc. experience preferred
• Previous retail experience preferred
• Experience supervising teams preferred

Manager, Operations Team Resume Examples & Samples

• 6+ - preferred
• Experience with MS Office suite and CMMS databases  Managerial experience required with proven budget and personnel responsibilities
• Advanced experience with MS Office suite and CMMS databases
• Sets overall vision and leadership for the Building Service operations team
• Develop and maintain positive relationship with owner
• Ensure all Client and JLL safety procedures are followed. Ensure all regulatory and code requirements (city, county, state & federal) are documented and in compliance. Work with Client System owners and JLL EHS to ensure all EHS compliance requirements are met
• Oversee Technician Training Program and ensure adequate staffing & skill sets on all shifts. Develop personnel to achieve a high performance team
• Assist in reviewing and tracking all payables through P.O. system
• Inspect buildings’ physical plant daily to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs
• Maintenance of client facility assets, including buildings/grounds and equipment in the area
• Collaborate with Maintenance Planner Scheduler team to plan, schedule, and direct in-house staff, contractors and maintenance personnel in the performance of operations and maintenance activities at all client site/locations
• Develop, implement and maintain facility asset lifecycle plan
• Define scope of work and manage projected cost and schedule of Vendor work. Monitor contractors work and ensure work is being performed in accordance with contract specification and relevant code & regulations
• Continually evaluate service delivery process and make needed changes to drive cost savings initiatives
• Lead the creation, development and implementation of site specific cost reducing programs that meet and/or exceed established savings targets
• Maintain Site performance indicators including but not limited to: Safety, EHS & Code Compliance, Office Quality Indicators and WO completion rates
• Lead/assist in site incident investigation and generating After Action Reports (defining Root cause and corrective actions and systems improvements)
• Ensure proper coordination between JLL, Vendors and Client room owners
• Ensure proper and balanced workload between shifts
• Conduct gap assessment of existing operations to identify actions required to achieve Client goals & objectives
• Develop measurement systems to monitor and assess progress towards achieving company and Client goals
• Execute strategic planning activities to drive continuous performance improvement and innovation
• Oversee preparation and analysis of reports, data mining and data collection activities
• Responsible for the accurate collection, compilation and reporting of monthly, quarterly, and annual solid waste & recycling program performance results
• Oversee and conduct ongoing field and desk monitoring of program activities and subcontractor performance
• Conduct and evaluate program effectiveness through survey, auditing, and data collection activities
• Perform cost/benefit analysis to support informed decision-making that optimizes program effectiveness and total cost
• Research and evaluate options, present recommendations, and implement initiatives to increase solid waste diversion and maximize recycling revenues
• Research and develop materials and keep current on industry trends and related regulatory issues in order to help educate and train a team of associates and subcontractors
• Ensure compliance with all contracts, laws, rules, and regulations governing program activities at local, state, and national level
• Knowledge of solid waste & recycling principles (source reduction, reuse, and recovery), waste recovery markets, and corporate programs related to the high tech industrial sector
• Ability to effectively analyze and develop programs, policies, and initiatives
• Ability to develop performance measurement systems and initiate continuous improvement processes (eg. ISO 9001, Six Sigma)
• Must be detail oriented with excellent written and verbal communication, negotiation & presentation skills
• Strong working knowledge of Microsoft Office products including Word, Outlook, Excel, and PowerPoint
• Computer proficiency using spreadsheets, databases, and online data processing applications
• Ability to work independently and in a multifunctional, geographically disperse team
• Demonstrated leadership/management skills
• Proven record of providing excellent internal and external customer service and stakeholder engagement
• Interest in broader sustainability issues related to green building operations, energy & water efficiency, carbon management
• Bachelors Degree (Environmental science, engineering, Facility Management, or related field) or relevant experience to offset educational requirement
• LEED Accredited Professional or demonstrated knowledge of LEED concepts
• At least 4 years of experience managing solid waste & recycling programs
• Establish and maintain a robust cost control environment ensuring continuous budget attainment, invoice management, and routine analysis and reporting
• Derive site level budgets as required
• Establish and maintain a robust work planning and scheduling process ensuring optimum resource utilization and attainment of all related KPI’s
• Drive Cost Improvement (CI) initiatives and Gain Share Program
• Evaluate areas of operational and financial challenges and propose solutions
• Minimum 10 years experience in a related field
• Change management skills
• Skills in organizational communication and facilitation
• Provides direction and support to operations & maintenance team within the facility including performance management, coaching, and development to achieve a high performing team
• Ensure all Client and JLL safety procedures are followed
• Oversee and ensure adequate staffing & skillsets on all shifts
• Develop training programs to increase team technical capabilities
• Coordinates the scheduling, maintenance, and monitoring of HVAC, water, electric, and other systems to ensure efficient operation with the Client System Owner
• Implements and schedules preventative maintenance standards that are in compliance with JLL and Client guidelines
• Manages and schedules all projects and reviews for accuracy and quality of work performed by technicians and vendors
• Maintains a critical parts inventory and monitors it throughout the year
• Prepares and submits client/JLL maintenance reports (UPS batteries, Chillers, Overtime, Energy, etc.)
• Evaluates vendors and suppliers on a regular basis with Strategic Sourcing with regard to quality and competitive pricing
• Communicates regularly with JLL Site Manager and attends scheduled staff meetings/calls
• Act as an interface with client and assists with tactical planning for the regional facilities team’s goals and objectives. Provide facility specific assistance to the project management team as needed or requested
• Ensure appropriate follow up with customers and seek to continuously improve processes, systems and overall client satisfaction
• Assist with budgetary requests and researching, analyzing and reporting budget variances. Work with team members to identify and respond to any financial or budgeting related issues
• Support facility specific cost savings targets to contribute to the account achieving significant savings
• Assist management and staff with operational reporting, budgeting, financial systems, purchasing as necessary
• Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination/execution of work within client environment with minimal disruption, as needed
• Assist with receiving and dispatching of work requests to technical staff, vendors or other services providers
• Resolve problems associated project related services
• Other duties and tasks as may be assigned
• Develop and maintain positive relationship with client
• Provide strategic direction for operations & maintenance team. Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities
• Provide ongoing support to achieve finance goals and deliverables
• Inspect buildings’ asset MHE equipment daily to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs
• Ensure all managed sites are operating according to state and local building codes.(AHJ)
• Maintenance of client’s automation assets, including MHE / PLC and Robotic equipment in the facility
• Manage daily workload of team through planning and scheduling maintenance activities with direct in-house staff, contractors and maintenance personnel in the performance of operations and maintenance activities at client site
• Develop, implement and maintain MHE / PLC asset lifecycle plan
• Monitor contractors work and ensure work is being performed in accordance with contract specification
• Maintain Site performance indicators (KPI)
• Lead/assist in site incident response, recovery and after action reviews
• Manage, integrate & prioritize projects that cut across multiple or all lines of business to include project plans, issue management, milestone tracking, stakeholder and resource management
• Coordinate WDW Steering Committee meetings including agenda prioritization and follow-ups
• Develop presentations / business case justifications to support key initiatives
• Advance critical work via an approach that is highly collaborative; maintain a strong connectedness to the organization through holistic thinking and partnerships
• Cultivate a strong network (formal and informal) of and business leaders both within the WDW and Parks & Resorts
• Proven strong project and program management experience with strong organizational skills
• Strong written, presentation and oral communication skills
• Proven ability to influence, facilitate, collaborate, and consult at all levels of the organization
• Ability to leverage data to develop and communicate compelling business case/rationale
• Proven ability to handle multiple demands and competing priorities, time management
• Understand complex organizations and the interrelationships of functions and can effectively integrate these initiatives into the operation
• Demonstrate courage to successfully resolve conflicts, manage organizational issues, and influence multiple partners to focus on work and follow up to ensure completion
• Demonstrated ability to maintain confidentiality
• Demonstrated exceptional relationship and partnering skills while leveraging resources appropriately
• Demonstrated hands on knowledge of Microsoft Office software suite with advanced PowerPoint and Excel skills
• Bachelor degree (Business / Supply Chain degree preferred)
• Minimum five years related experience preferred – with emphasis on product planning, development, and systems
• A self-starter with the ability to manage and prioritize multiple deadline driven tasks by proactively anticipating and managing timelines
• Ability to macro-manage processes and business flows (“big picture”) utilizing an external team
• Must be motivated and unruffled in a dynamic environment
• Creates and implements appropriate operating systems and audits to support the accuracy of sales order fulfillment
• Creates and maintains required efficiency standards throughout all processes within distribution
• Ensures that customer product is compliant according to compliance manuals
• Accomplishes all responsibilities by effective planning and execution from all teammates within departments ensuring the utmost possible quality, safety, cost and delivery
• Bachelor’s degree from four-year college or university in related field; or four to six years related experience in a distribution or warehouse environment; or equivalent combination of education and related experience
• At least 2 years of experience in supervising others
• Bachelor's in Business or related field
• 3-5 years brokerage experience
• Series 7 or 99 within 120 days of hire
• Proficient in Microsoft Outlook and Microsoft Office Suite
• Thorough understanding of SEC Books and Records , as well as FINRA Customer Protection and buy in rules; able to interpret, explain and apply policy, procedure, rules and regulations
• The ability to enforce policies in a fast-paced environment
• Organized, accurate, detail oriented and able to prioritize; able to manage priorities, deadlines and tasks in order to meet and accomplish goals
• 3 - 5 years industry experience
• Directly manage two Production Coordinators on all aspects of event coordination. This includes the creates Production Information Books for every remote event that contain all relevant operations information including truck, crew and production team contacts, technical requirements and facility information
• Work with local crewers to request appropriate freelance personnel and book qualified technicians for our broadcasts
• Functions as the back-up for all other Operations staff members
• Inspecting entire property on a daily basis
• Become familiar with and knowledgeable of all emergency plans. Investigate, document, report and resolve all accident and/ or incidents that could potentially expose the property to liability. Documentation of facts and details are essential
• Manage and monitor activities of employees making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
• Responsible for some re-training of basics within the department as requested by the specific department heads, will require working knowledge of the night audit process to provide breaks and or gaps in coverage, and have full working knowledge of the Front Office and Food & Beverage Micros systems to assist when needed
• Supports the F&B operation as needed to include the closing of the Bar, Food Court and Mountain Room restaurant as needed
• May provide support to the Lodge Gift shop as requested
• Maintain a professional and high quality service oriented environment at all times
• Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. Report any suspicious persons, activities and/or hazardous conditions
• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
• Must be able to do scheduling, payroll, and other paperwork/systems
• Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start
• Ensure the accurate completion of the daily night audit in a timely fashion. Must be able to perform the full night audit if needed
• Work closely with the Housekeeping Department and Front Office to improve guest services and foster cross departmental communication
• Other duties as requested by management

Value Stream Manager / Operations Manager Resume Examples & Samples

• Develops, plans and implements processes and procedures to ensure manufacturing targets and performance goals are met and drives initiatives for continuous improvement. Emphasis in low volume, high product mix manufacturing environment
• Drives cost reduction initiatives and first pass yield improvement
• Utilizes Policy Deployment Progress Reviews (PDPR’s) to ensure conformance to organization’s goals and initiatives; ensures timely completion
• Researches and recommends new technology, process improvements, cost reductions, and systems modifications
• Prepares and presents information to senior management on performance results
• Complies with all safety and environmental regulations, and works to create and promote a safe working environment
• Adheres to all UTC rules and codes of conduct and quality procedures
• 3-5 years of video production and coordination, facilities/studio operations or engineering responsibilities including systems administration or combination of these elements
• Direct work experience in a post production environment with work flow and quality control responsibilities
• Supervision of facilities and resources including studio production, streaming media and other forms of IP video distribution
• Strong technical and engineering skills of video cameras and support equipment and systems as well as post-production equipment in a non-linear tape-less HD workflow
• In-depth knowledge of streaming services and platforms
• Supervisory experience of technical staff
• Ability to communicate tasks to others and track accomplishments of staff
• Good oral and written communications, creation and implementation of work-flow routines
• Bachelor's or equivalent degree plus professional training in related field of work in video production & post-production and or video networked systems administration

Manager, Operations & Infrastructure Resume Examples & Samples

• Demonstrated experience at consensus building and being a persuasive leader who can serve as an effective member of the management team and communicate systems, networks, security, messaging, cloud computing and telecommunications related concepts to a broad range of technical and non-technical staff
• Experienced with messaging systems and security directories, as well as contract and vendor negotiation
• BA or BS in Computer Science, Information Management, or related field, or equivalent experience required, Master’s degree preferred
• 5 to 10 years of progressive experience for systems, networks, security and messaging
• Ability to work and effectively prioritize in a highly decentralized work environment
• CISSP or other appropriate security certification/accreditation not required but encouraged
• Excellent interpersonal, oral and written communication skills
• Expert level Active Directory architecture and Active Directory Federation Services
• Microsoft Exchange and Lync/Skype for Business management
• Lync/Skype for Business telephony experience
• Office 365 management and administration of available features
• Data Loss Prevention
• Experience in automation management software of infrastructure environment: Chef, Puppet
• Windows inTune or mobile device management expertise
• Microsoft DirectAccess
• Azure or Amazon AWS infrastructure management and development/support of cloud computing environments
• Help Desk management – ITIL experience a plus and experience managing a team providing support to remote locations
• Secure file transfer systems
• SPAM Management SaaS systems
• Virtualization systems and design – VMware
• Manage a team of associates focused on the operational aspects of the Accel network
• Own all back-office activities related to the Accel network and ensure on time delivery of projects and initiatives
• Act as the escalation point for client day-to-day issues that require network assistance
• Manage day-to-day activities and monitor network performance
• Provide technical guidance to direct reports and other network team members
• Manage relationships with other internal departments supporting the Accel network
• Own the relationship management activities with 3rd parties and vendors
• Provide regular status reports and metrics associated with operational activities
• Minimum 7 years direct management experience, managing a team of direct reports in a client support, credit card or debit card environment
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Understanding of the debit payments industry
• Understanding of Fiserv Card Services systems and processes preferred
• Experience with performance metrics and process improvements
• Experience with Lean techniques preferred
• Analytical mindset and an ability to review and interpret data quickly
• Strong customer service skills and technical aptitude for problem resolution
• 10% travel (this percentage may be higher if working remotely)

Account Services Manager, Operations Resume Examples & Samples

• Provide leadership and oversight at the functional level within the Account Maintenance and New Accounts teams
• Work with internal/external business partners as needed to identify and document process and system enhancements for increased productivity, quality and efficiency
• Communicate business status, initiatives, accomplishments and needs to senior level management both verbally and via regular reporting
• Responsible for employee recruiting and development
• Participate in cross functional initiatives to improve policies and or program development
• Maintain accurate operations risk policies and procedures
• Good judgment and business acumen with a keen ability to assess people, processes and products
• At least 3 years of experience in leadership type roles within financial services
• Ability to work on multiple projects simultaneously with little or no supervision/ direction
• Ability to present concepts and gain support at the senior level of the organization
• Responsible for day-to-day supervision of the Inventory Management and Shipping/Logistics team. May be asked to fill in for the Senior Manager in his/her absence
• Provide training and development for staff. Set clear goals and expectations for department. Schedule personnel, coach and counsel employees, evaluate employees, and perform other supportive duties
• Prepare the department for annual physical inventory count
• Spot check all transfer pulls
• Supervise periodic cycle counts to main the integrity of the physical inventory
• Schedule deliveries and pickups daily
• Supervise the inspection of vehicles regularly. Schedule vehicle maintenance when necessary
• Demonstrate confidence and influence in leading team to achieve daily productivity goals
• Maintain a clean, neat, and orderly work area as well as assist in maintaining the department in a safe and secure manner
• Open or close the department for business
• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time
• Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu
• Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment

Solutions Manager, Operations Resume Examples & Samples

• Providing guidance/support/leadership to Analysts and internal customers
• Developing relationships with internal Supply Chain partners
• Understanding the high-level business functions of all groups within Supply Chain
• Identifying opportunities for process improvement, cost containment, revenue generation, capital investment, cross-functional improvement projects
• Performing market research
• Preparing business cases to quantify savings and/or benefits of new initiatives
• Preparing executive-level deliverables to articulate project scope, benefits and timelines
• Project planning including timelines, deliverables, stakeholder teams, etc
• Evaluating financial, commercial and technical capabilities of current operations
• Coordinating and prioritizing project and bug queue for in-house developers/engineers
• Gathering and translating functional requirements from business users for developers/engineers
• Managing packaging procurement and implementation of re-designs
• Oversight of supervisors responsible for inbound/outbound samples at corporate office
• 3-5 plus year’s experience in project management, supply chain/logistics, retail operations or consulting
• Proven ability to deliver results under a deadline
• Proficient in Microsoft Excel, Word, and PowerPoint. Sql a plus
• Knowledge of operational/logistics concepts in either retail or ecommerce environment
• Highly flexible and adaptable
• Ability to work autonomously and independently
• Ability to prioritize multiple projects and tasks
• Interpersonal, client facing and presentation skills
• Extremely detail-oriented
• Relentlessly positive mindset
• Creative problem solver
• 5+ years manufacturing experience and 2-5 years proven supervisor experience. Some experience managing P&L for manufacturing preferred
• Ability to manage in a fast paced environment
• Excellent demonstrated analytical, critical thinking, and strategic skills
• Superior interpersonal skills and the ability to develop and coach employees
• Ability to perform multi-faceted projects in rapidly changing environment
• Resourceful and well organized
• Results oriented, with sound judgment
• Excellent trouble shooting/problem resolution ability
• Ability to effectively lead a cross-functional team, demonstrate strong leadership/supervisory ability
• Understanding and use of: statistics/data analysis, bills of material and engineering changes
• Detailed knowledge about industrial engineering, Kaizen, and other Continuous Improvement techniques
• Must be able to work hours in excess of 40 per week

Manager, Operations Innovation Resume Examples & Samples

• Demonstrates first-principles thinking in analyzing problems and engaging with teammates
• Leverages hypotheses-based approach to identify, validate and quantify opportunities
• Leverages continuous improvement tools (Lean, Six-Sigma, PDCA) to structure and incubate improvement opportunities
• Builds complex models and conducts financial planning and analyses to assess impact on business metrics
• Presents comfortably and compellingly to senior audiences
• 10%-25% travel may be required
• A "community first, company second" culture based on Core Values that really matter
• 4-6 years of work experience in management consulting, process engineering, investment banking or a corporate strategy role highly preferred
• Experience supporting large-scale business transformation teams with tangible impact on operating/financial performance
• Management and development of full product timelines and schedules, and supported processes across all shows
• Development of a full project tracker, identifying milestones, action items and owners
• Accountable for holding contributors to deadlines and managing delays and accelerations
• Management of editorial, marketing and studio budgets
• Tracking and requesting paperwork, payments and costs. vendors, contractors and track costs against budget
• Develop program timeline and milestones
• Develop and execute contingency plans when needed
• Manage coordination of workflows as necessary with cross-functional teams including: editorial, studio, production, program delivery, and product marketing
• 5+ years’ experience in project management; preferably in editorial or multimedia operations
• Ability and desire to meet deadlines and deliver results with minimal supervision by creatively using existing resources in a productive and/or innovative way
• MS Product Suite (Excel, Word, PowerPoint, and Outlook)
• Maintain a friendly and productive relationship through clear articulation and an effective communication style with internal and external stakeholders
• Experience in managing complex projects
• Knowledge of Workfront
• Experience supervising staff or other employees
• Direct non-exempt team members, across all shifts, toward achieving daily production goals, track daily performance, and provide timely feedback to the team
• Actively lead operations processes to ensure all products meet/exceed established quality standards (e.g. cGMPs)
• Drive compliance to FDA, ISO and Company requirements
• Champion efforts to comply with all safety, quality and operational documentation (e.g. TPM) requirements and practices
• Deliver communications to non-exempt team members across all shifts so as to ensure the team’s achievement of Quality, Cost, Delivery, Safety and Talent objectives
• Manage the performance of non-exempt team members to include
• 5+ years of manufacturing experience or equivalent leadership experience in lieu of manufacturing
• 2+ years of prior direct people management or equivalent supervisory experience is required, preferably within a factory-focused environment or 1+ years in a lead role
• Demonstrated ability to drive team productivity while maintaining high levels of quality, employee engagement and morale
• Demonstrated leadership and interpersonal skills, with the ability to teach and coach individuals from diverse backgrounds with varying communication and technical skills. Must be able to adapt to and coach others in an ever-changing environment
• Demonstrated analytical skills with problem-solving and process improvement orientation
• Knowledge of Lean tools (i.e.: Six Sigma, Visual, Value Stream Management) and supervisory experience in a Lean manufacturing environment is preferred
• Demonstrated communication (verbal & written), presentation, partnership and influencing skills
• Must be challenged by a team-based environment which places a high degree of emphasis on accountability for customer service levels, inventory management, cost reduction and quality/GMP compliance
• Demonstrated proficiency in MS Office (including: MS Word, MS Excel, MS PowerPoint, MS Access) and MS Outlook
• Reporting to Director of Operations and will partner with Region Leadership to develop, execute, and communicate strategic and tactical objectives
• Lead Polymershapes’ Region, District, and Warehouse operations teams to balance service, cash, and cost objectives for the fulfillment to external customers in the Region
• Ensure execution of inventory targets determined through Sales & Operations Planning processes
• Lead Warehouse/Logistics teams to ensure compliance with all regulations, competitive cycle times, and cost effective shipments
• Lead operations/supply chain integration for new technologies and product offerings
• Possess ownership of Order Management Process from Order Receiving through Material Delivery, including Issue Resolution of this process when needed (root cause analysis)
• Ensure operational readiness for all locations in the district including staffing, material handling equipment, fabrication, routers, saws, etc
• Maintains inventory control, accuracy and availability through effective use of cycle counts, Oracle tools, min/max levels, bin locations processes, etc
• Adheres to and drives all EHS&S site policies, procedures and initiatives
• Master’s Degree or MBA is highly desirable
• Has the ability to energize and motivate people and to effectively communicate with all levels of the organization
• Demonstrated leadership skills and ability to drive change in a fast-paced work environment
• Proven track record of creating, implementing and/or sustaining a lean operation
• Has led their organizations with a high level of integrity and accountability
• Experience in developing, implementing and improving key performance indicator metrics through strong data analysis and continuous improvement

Manager, Operations NCI Resume Examples & Samples

• Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals
• Provide on-going training and mentoring for Collection Managers and Collectors
• Provide semi-annual reviews and quarterly feedback to Collection Managers and Collectors
• Assist the Director of Operations with administrative duties and reporting. This position will work with the Director of Operations to set the monthly goals for the branch. Indirect reports will include administrative personnel
• Three years successful track record as a Manager, preferably in a collections
• Provide management and direction for the efficient operations and maintenance of large campus environment. The specific areas of responsibility include but are not limited to Operation Management, Vendor / Supplier Management, Customer Satisfaction, Staff Productivity and Efficiency
• Management of services such as façade cleaning, elevator maintenance, power washing and sweeping, exhaust hoods maintenance, roof maintenance, inventory management and other reoccurring services
• Provides oversight of staff, with input on selection, counseling, appraisals and recognition; recommending salary, promotional, disciplinary, termination, and other personnel actions
• Oversees training and support aimed at expanding the capabilities of the operations and maintenance staff
• Develop and deliver training methods, materials and programs relative to building operating standards
• Understands the engineering design and operational aspects of building systems and equipment

Manager, Operations & Workforce Management Resume Examples & Samples

• 5+ years in financial services/operations (alternatively, 3 years + MBA)
• Ability to effectively communicate verbally and in writing to all levels (frontline agents to Sr. Management)
• Highly analytical (including advanced Excel modeling)
• Thrive in a high volume, deadline orientated environment
• High degree of versatility—volatility and new challenges are fun and exciting
• Ability to lead a team of SMEs with high degree of engagement
• Available to work weekends and nights as business needs arise
• Calabrio or similar WFM software experience
• Experience in UCCE telephony system
• Experience in Tableau/SQL
• Work with OpsTechnology Invoice Processing, US (IP-US) to create, document and maintain the policies and procedures for the OpsTechnology invoice processing product
• Ensure department adheres to the quality control measures set forth in the OpsTechnology Service Level Specifications (SLS)
• Maintain reports and conduct invoice audits necessary for RealPage compliance with SAS70 and Sarbanes Oxley
• Monitor national, state and local regulations related to billing processes and ensure department meets regulations at all times. Work closely with the Compliance Officer for clarification on any regulations
• Supervise and provide guidance and direction to invoice processors. This includes
• Hiring and training new staff members
• Setting expectations through performance plans
• Regularly reviewing performance both formally and informally; and
• Identifying competencies that employees should master and periodically test and review all employees against these competencies
• Complete special projects as requested by Director
• Manage the IP-IND cost center to budget. Assist in the budget preparation and report on variances from budget monthly
• Maintain detailed knowledge the OpsTechnology Invoice Processing system and coordinate with IP-US in the communication of system enhancement needs to Development, as well as training needs for staff
• Assist the Director of Invoice Processing in creating annual Goals and Objectives for the department and take the lead on fulfilling the goals and objectives pertaining to IP-IND
• Ensure continual improvement of the department’s efficiency and quality, which should be supported by detailed reports and analysis
• Minimum 8+ years of overall work experience
• Minimum of 3 years experience leading and directing the BPO/ITeS Operations groups
• Bachelor degree or equivalent is required
• Demonstrated experience in performance management
• Experience breaking down processes and measuring the efficiency of the processes as a whole and in parts
• Proven track record identifying and implementing process improvements
• Demonstrated ability to work independently; must be self-motivated and goal oriented
• Strong organizational ability; must be able to handle multiple tasks simultaneously; detail orientated
• Self-motivated and goal oriented
• Able to communicate and work with senior management and staff
• Works well with both staff and management
• Patience and tolerance
• Able to motivate staff and maintain a positive attitude
• Flexible to work in rotational shifts, including working in nights

Manager Operations Process Resume Examples & Samples

• 15% - Implement short and long range strategies that support the objectives of the functional area
• 20% - Develop policies and procedures for distribution/warehouse operations Develop metric reporting for warehouse and logistics management including costing. Provide value added process improvement analysis, design and implementation. Create documented procedures for work processes
• 20% - Perform ROI analyses and needs assessment to make recommendation to the functional leadership regarding selection, purchase, and installation of material handling equipment
• 15% - Operating/Budget planning, analysis and reconciliation Provide operating and capital budget analysis, planning and reconciliation
• 15% - Manages the distribution network analysis, to include supply chain modeling and design. Develop a strategy that outlines the capacity planning requirements, including facilities, equipment, and staff, to meet the current and anticipated growth goals of the company
• 15% - Implement strategic initiatives and tactical plans. Tactical Operational Support to Field Operations (DC' s)
• Familiarize with Six Sigma methodology
• Experience with new DC setups, layouts and space optimization
• Strong Analytics with systems, data, processes and complex functions within a Distribution Center or logistics environment
• Effectively communicates at all levels
• Supply chain management with emphasis on distribution
• Systems understanding to include relational databases/extraction tools, MS Office suite (emphasis on Excel/Access) and CAD/CAM desktop software
• Ability to supervise, develop and motivate a team of employees toward the completion of strategic goals
• Lead daily activities of the team including Scheduling, Command Center, and Forecasting to ensure all work is completed according to scheduled deadlines with attention to quality standards and alignment to business goals
• Enhanced understanding and implementation of strategic goals. Oversee the use of standard process workflows by team
• Function as a consultant and business partner
• Train and coach team members
• Analyze team statistics and prepare reports
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
• Other Duties as assigned
• Command Center or related experience
• Experience with intraday management best practices and methodologies
• Demonstrated problem solving and communication skills
• Exposure to workforce management software packages (Aspect, Avaya CMS, RTA, etc.)
• Prior management experience
• Insurance industry and product knowledge

Manager, Operations Development Resume Examples & Samples

• Identifying and prioritising a portfolio of projects to drive operational improvement and change
• Bachelor’s Degree in Engineering or Science-based subject
• Proven relevant management experience in either Business Consulting, Manufacturing, Production, or Supply Chain
• Proven lean or six sigma experience in operational, process, and performance improvement projects including process mapping and process re-design
• Willingness to travel around 60% of the time (3 days per week) around Europe as required
• Experience across the full project lifecycle – analysis and design as well as implementation
• Recognised as a top performer versus peers in his/her career to date
• Passion for Amazon’s business and motivation to progress and build a career with Amazon
• Highly analytical and comfortable with large analyses. Able to quickly distill down complex operating models and identify where the value and opportunity is
• Experience and proficiency of hypothesis-led problem solving
• Ability to operate at both a strategic and operational level. Credible and impactful with Business stakeholders, Operational Managers and teams on the shop floor
• Exceptionally high standards. Able to overcome adversity/resistance to change and influence others to drive the highest results
• Entrepreneurial and action oriented with ‘roll up the sleeves’ attitude. Thrive in a fast paced, challenging and deadline-driven environment
• Significant leadership potential
• Flawless personal integrity and character
• Excellent fit with each of Amazon’s leadership principles
• Monitor and apply advanced troubleshooting techniques to identify, reproduce and resolve customer infrastructure issues
• Field technical support queries and coordinated change requests from customers
• Build and maintain deployment templates, cookbooks and other devops scripts to automate and deploy AWS resources and configuration changes
• Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams
• 6+ years of experience managing teams in relevant technical operations environment
• The right person will be highly technical, analytical and will have strong focus on operational excellence
• Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
• Experience operating mission critical online services; Have experience in an internet operational environment, including multiple data centers and thousands of servers
• Experience managing IT environments on behalf of customers
• Experience as a systems administrator or software development engineer. Experience with Web services, systems administration (Linux and/or Windows), Networking, Java, Perl, Ruby, and Python
• The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance
• Flexible work schedules (weekends and/or evenings when required)
• Degree in Computer Science, Engineering, Mathematics or a related field
• Proven experience with the development and implementation of systems/tool utilized for CRM, variable compensation, revenue reporting, forecasting etc
• Expert level in Excel and Data query tools
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• MBA or other relevant advanced degree
• You have typically a minimum 5 years experience working in an aircraft maintenance facility environment with 1-2 years progressive supervisory experience for a substantial technical work force
• You have a Bachelors degree in related area or equivalent years of experience
• You have an A & P Certificate or otherwise certificated per FAR Part 65
• You have a working knowledge of FAA and Federal Aviation Regulations pertaining to maintenance programs and procedures
• You have a working knowledge of process improvement methodology and application
• You have accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
• You have a working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
• You have verbal and interpersonal skills necessary to establish and maintain effective working relationships with customers and at all levels throughout the organization
• You have the ability to forecast labor and skill requirements
• You have presentation skills necessary to effectively communicate, update, persuade, and/or facilitate discussions with customers and all levels of management
• You have leadership skills necessary to make decisions with sound judgment, train and mentor employees for improved performance, coordinate activities of multiple departments, and guide day-to-day operations successfully
• Design and troubleshoot controls for industrial filling equipment in an FDA-regulated manufacturing facility
• Responsibility for overall control system concept and design. Excellent verbal communication skills required. Ability to explain and instruct others on complex logic and automation sequences
• Excellent interpersonal skills required to interact with stakeholders such as system owners, quality assurance, and auditors
• Excellent technical writing skills required. Ability to manage, mentor and develop subordinates
• Ability to create control programs and ladder logic for PLC’s, HMI, Motor Control and Robotics. Ability to create electrical schematics and other automation/controls-related drawings in conformance to specifications
• Must conform to all applicable safety standards for industrial machinery
• Must perform all activities in conformance with Roche’s Quality Management System
• High School Diploma or equivalent related work experience
• 8 years of related experience (i.e. process improvement, complex billing processes, operational management), to include three years of direct supervisory/management experience
• Experience with continuous improvement/process improvement
• Ability to travel intermittently to meetings and alternate work sites
• Valid CA drivers license or ability to obtain by 1st day of hire
• Experience prioritizing operational workload and projects for teams with limited resources
• Demonstrated ability to identify and lead improvement focused initiatives
• Experience with utility billing processes
• Experience with large scale Customer Information Systems, Meter Data Management systems and Salesforce
• Demonstrated ability to verbally communicate to large groups of employees
• Demonstrated problem solving bias and solutions-oriented mentality
• Forward thinking and strategic mindset
• Demonstrated ability to lead special projects to successful completion
• Knowledge of PG&E metering infrastructure and associated billing impacts
• Experience delivering multi-mode visions and communications that convey a clear understanding
• Experience providing employee coaching and hands on development to enhance employee skills and help them achieve their career goals
• Proven resiliency through setbacks and adversity when facing difficult situations
• Experience creating a positive workplace culture where people are motivated to do their best to help the organization achieve its objectives
• Knowledge of union labor management agreements, policies, and procedures
• Knowledge of the most effective and efficient processes to get things done, while fostering a continuous improvement culture
• Knowledge and experience utilizing operational management techniques and systems
• Adapting approach and demeanor in real time to match the shifting demands of different situations
• Knowledge of PG&E safety standards and procedures
• Safety -- Maintains a safe office working environment. Develops a safety culture that is accountable for decisions and provides messaging regarding safety
• Ensure compliance with legal, Federal and State regulations
• Conduct complex technical customer consultations that require new perspective on common solutions
• Actively partner with internal departments such as Field Meter Operations, Meter Service and Engineering, Information Technology, Revenue Operations, Credit Operations, Gas and Electric Operations and Regulatory Relations to ensure that customers have a positive customer experience by receiving accurate bills and timely solutions to customer requests
• Work to address the needs of customers and develops comprehensive solutions/offerings
• Provide real time employee coaching and hands on development to leverage and enhance employee skills and help them achieve their career goals
• Think strategically and outside of the box to reduce and eliminate delayed bills
• Build trust and maintain strong relationships with internal business units and external agencies
• Hold supervisors accountable for monitoring work volume queues to ensure customer focused goals and metrics are met
• Deliver an exceptional customer experience by executing solutions for escalated customer complaints or inquiries
• Proactively design, implement, and monitor the staffing strategy to support the day-to-day operational requirements
• Ensure team members are adequately cross-trained and have the knowledge and ability to perform gas and electric billing functions effectively
• Address and/or resolve escalated billing complaints to track trends, identify process gaps or inefficiencies adversely affecting the customer experience
• Hold supervisors and staff accountable for developing and promoting a desire to provide a superior customer experience to each and every customer
• Coaches and develops exempt direct reports
• Identifies internal processes and procedures within the department to utilize Continuous Improvement Tools and Techniques to reach the strategic objectives of the operation as well as to accommodate and create increased demand/capacity
• Bachelor’s degree from four-year college or university in related field; or high school diploma/GED, four to six years related experience in a distribution or warehouse environment; or equivalent combination of education and related experience
• Masters in Industrial Engineering and Operations Research or equivalent with 5 years of work experience in supply chain
• Good understanding of supply chain planning process and systems
• Analytical skills including statistical methods, linear programming, simulation tools
• Develops and implements policies and procedures in the areas of customer service, and objectives that are consistent with University of Utah’s policies
• Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings. Collaborates with internal and external partners to maximize utilization of available systems and processes
• Manage details of the medical billing processes, accounts receivable collection activity, and reporting for organization
• Participates in University-wide committees to establish customer service standards and administrative plans and policies
• Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service to both internally and externally to the division
• Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through
• Develops departmental strategies consistent with the assigned departments’ continuous quality improvement program

Manager, Operations Account Management Resume Examples & Samples

• Monitors goals and works closely with account managers to drive performance and to ensure provider satisfaction metrics are met or exceeded
• Applies analytical tools and techniques to identify root causes, prevalence and impact of issues across multiple states/business units. Develops strategies to reduce problems and improve efficiency over time
• Provides support to staff by answering questions and resolving technical issues
• Manage and oversee activities to ensure that services comply with governmental and accrediting agency regulations
• Identifies opportunities to improve department results, communications and operating efficiencies
• Manages workload and assignments, measures performance and initiates personnel actions as necessary
• Required 5+ years of experience in Managed care, preferrably operations management, claims processing/issue resolution or provider contracting environment
• Required 2+ years of experience in In a role supervising or leading others
• Required Other Data and work process analysis and problem identification
• Preferred Other Medicare and/or Medicaid experience
• Intermediate Ability to influence internal and external constituents
• Advanced Other Facilitative skills
• Advanced Other Quantitative analysis and financial modeling capabilities
• Required Advanced Microsoft Outlook
• Required Advanced Microsoft Visio
• Customer Service & Sales - Models and holds team accountable for outstanding customer service. Oversees store processes to ensure orders are completed in an efficient and timely manner to drive jcp.com sales
• Omnichannel /Stock/Replenishment / Pricing & Signing - Owns the jcp.com orders process. Ensures door to floor and replenishment processes are executed per company guidance. Ensures the timely execution of all promotional and clearance signing as well as the completion of price change ticketing per company direction
• General Operations – Accountable for scheduling store support resources and managing payroll budget. Oversees associate HR tasks in compliance with state laws and company policies. Partners with Loss Prevention and models behavior that will help meet store shrinkage plan. Owns Inventory Management Processes, and oversees all Cash Office functions. Actively engages the custodial and facilities maintenance team to ensure daily cleanliness, maintenance and safety standards are met
• Team Development - Drives the development and training of all associates. Coaches in the moment; addresses performance issues and plans
• Performance Standards – Consistently meets established performance standards, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
• Oversee the pick, pack and ship process of customer orders on a daily basis
• Oversee all incoming stock according to the company receiving policies
• Perform daily cycle counts (or as needed) to ensure inventory levels are accurate and consistent with the ordering system
• Act as a liaison between customer service, accounts payable and the return department as to any problem that pertains to inventory and the shipments of orders
• Establish policies, procedures, and processes to improve work production and enhance the overall performance of the department
• Ensure that all compliance and regulatory policies are adhered to MCA/Baxter Quality Policy and that all employees are up to date on their training for these policies
• Sales Rep Field Inventory – Monthly recalibration report
• Lead weekly staff meetings
• Work with the sales manager and team to forecast and budget product needs on a weekly, monthly and yearly basis

Jci-task Manager / Operations Analyst Resume Examples & Samples

• Serves as Task Manager/Sr Operations Analyst providing operations analysis support services to the Joint Feasibility Study Director for establishing and organizing the JFS, defining the test scope and problem description, developing the scenarios and test concept, developing the methodology for data management, test analysis and evaluation, leading the conduct of studies and research to identify potential test products, providing input to the consolidated resource estimate, and personnel skill sets required for the joint test
• Responsible for the development of a test article framework, test schedule, and update and edit of the JT&E Program Office supplied draft work breakdown structure
• Provides management and leadership related to the execution of the JFS contract team and works proactively with the JFS Director and COR to define key issues for analysis, reporting, and implementation
• Offers risk reduction strategies, and risk mitigation plans, and fully documents development of the PMP and TAB and SAC briefing planning processes requiring close coordination with all team members both contract and government
• Prior experience working on previous Joint Test and Evaluation projects as a Task Lead, Task Manager, Deputy Task Manager, or Operations Analyst
• Project Management Certification

Manager Operations Consultants Resume Examples & Samples

• Identify gaps in the skill levels and knowledge areas pertaining to operations, compliance and operational processes and procedures and coach, mentor or train to close gaps
• Continuously evaluate and ensure content of training material/s are accurate and up to date and escalate appropriately if gaps are identified
• Provide ad-hoc support and coaching in respect of day-to-day operations, risk, compliance and capacity matters
• Discuss “common errors” report with Regional Heads and have effective monitoring controls in place via the Operations Consultants to ensure reports are shared with Branch Area Managers and Branch Managers. Ensure shared understanding of shortcomings, collaborate to identify root cause and put plans in place to eradicate errors on a sustainable basis
• Review and identify processes to support LIMME for employees and customers (on both time and cost saving initiatives)
• Ensure a branch infrastructure record is established, updated and maintained
• Engage with the Regional Heads and Branch Area Managers / Regional Managers and monitor, analyse and report on trends and common errors for the Province on a weekly basis
• Be the Advisor to the Regional Heads, Branch Area Manager / Regional Manager on all Operational activities within the Province
• Engage and partner with Regional Heads, Branch Area Managers / Regional Managers, Branch/Outlet managers to close any procedural, capacity gaps and/or process/control failures identified in branches (in conjunction with Operations Consultants)
• Partner with Regional Heads, Branch Area Managers/Regional Managers, Branch/Outlet managers and Operations Consultants to embed policies, procedures, system changes/enhancements in outlets
• Continuously engage with Regional Heads, Branch Area Managers/Regional Managers, Outlet Managers in conjunction with Operations Consultants and employees and provide support, guidance and advice to ensure that outlets comply with the relevant operational, risk and compliance processes and procedures
• Attend Provincial / Regional meetings and actively engage on Zones and Branch operational performance
• Ensure that a Branch and Zone dash board is maintained for each Branch and Zone
• Utilise the Work Force Management System and/or ACM to extract capacity trends and information, make recommendations to branch/outlet managers and put plans in place to ensure optimal capacity management and control. Be actively involved in Capacity Forums and capacity decisions in the Province
• Pro-active Management of all Risk and Operational activities
• Gather, Analyse and monitor Regional and Zone dash board monthly, identify trends and support Operational Consultants to implement corrective actions in conjunction with Regional Head, Branch Area Manager / Regional Manager
• The following to specifically be monitored, analysed and trends identified for outlets within the respective zones : Teller Shortages and surpluses, ATM claims, Trading losses, Non-Trading losses, cash counts. Provide recommendations on corrective actions (including arranging interventions to close gaps)
• Ensure awareness of trends across the branch network
• Facilitate and support corrective actions on Management Assurance Review findings
• Track, Monitor and control the closing of all open Management Review findings
• Assist with formally conducting cash counts where needed
• Identify and address the overall needs of the Zone and Province in terms of improvements that are of priority
• Inform the branches regularly on new risks identified and assist and enable to put action plans in place to address new risks
• Support Zone(s) with activities to ensure positive influence on control robot performance
• Ensure BRMS discrepancies are scrutinised to assist branches having green ratings
• Implement and maintain process tracker to monitor implementation and embedment of new processes
• Monitor and ensure that policies, processes, procedures, controls, system changes and capacity recommendations are correctly embedded in outlet
• Support management to ensure maximum participation of branch staff in rollout of projects such as Branch Excellence and ensure issues are raised and challenges addressed
• Be a change agent and ensure old behaviours or practices are replaced and in line with new requirements
• Ensure shared understanding and consistent application of policies, processes and procedures
• Drive a culture of proactive risk and compliance management within the branches by clear communication, information sharing sessions and regular monitoring to ensure that the Managers and staff understand their responsibilities
• Support Line Management with coaching of new Managers and staff on operational processes, systems, risk and compliance
• Ensure Change initiatives are embedded as required
• Ensure all system enhancements (new/upgrades) work effectively (telephone systems, computers, etc). All problems to be logged and monitored closely and escalated to relevant stakeholders
• Support Business Support team with tracking of system enhancements (new/upgrades) and ensure problems are logged, escalated to the relevant stakeholders and monitored until completion
• Outputs to deliver this accountability
• Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities
• Ensure Performance Development (PD) process is undertaken as per Policy. PD plans in place and regularly reviewed as per PD cycle. Ensure meaningful Performance Development discussions with direct reports
• Compile, review and monitor versatility matrix. Ensure fair allocation to priority training and targeted employees in order to achieve the adequate skills level and minimum requirements training
• Ensure all compliance training is incorporated and vigorously monitored
• Develop a succession plan for Operations Consultants in accordance with formal Talent Management guidelines
• Contribute to a fair recognition and remuneration process within the Region by participating in job matching reviews and consistency check meetings
• Create effective workforce plans and recruitment demand plans for allocated areas
• Oversee effectiveness of Absa Performance Accelerator (PAP) Programme and contract accordingly where appropriate
• Facilitate and/or participate in the development of Employee Opinion Survey (EOS) interventions and track the effectiveness of agreed actions
• Ensure appointments are in line with the departments Transformation plan
• Perform all other duties as reasonably assigned
• Participate in the selection and hiring of methods agents for the Morocco team
• Ensure adequate training in existing teams
• Define governance and KPIs to monitor team performance
• Ensure the quality of product deliverables for the different Bombardier sites
• Manage and respect established budgets
• Establish team objectives
• Create & support PGP / PDP with team members
• You have a Bachelor of Administration, Operations Management, Engineering, or eight (8) years of experience with methods, two (2) years in management
• You are able to lead teams with complex problems and in crisis situations
• Bilingualism (French and English) spoken and written is essential
• You demonstrate excellent project management skills and resources, and master the different aspects of production
• You are result-oriented and customer service driven
• Finally, you are recognized for your leadership, your professional skills and your ability to motivate a dynamic team
• Knowledge of System Achieving Excellence and its implementation is an asset
• The applicant will report to the Montreal team but will be based in Morocco for a minimum of 2 years
• Understand performance metrics; analyze trends to understand performance opportunities and to close gaps
• Leverages ConAgra's Performance System to drive Total Productive Maintenance and improve overall line efficiency/performance
• Ensures 100% compliance with food safety and food quality expectations
• Manage labor and yield reports
• Lead efforts at continuous process improvement
• Maintain the ability to perform value added administrative / office work as required to ensure customer, plant and functional needs are met or exceeded
• Ability to work flexible shift to develop team’s capability on all shifts
• Bachelor Degree in Engineering, Science, Business, Management, or other related field required
• 5+ years of production manufacturing experience required, food preferred
• 5 years of management experience required
• Experience with Lean/TPM continuous improvement tools/methodology required
• Proven ability to coach and develop associates
• Must be able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Ability to interpret a variety of technical information in mathematical and/or narrative form and deal with several abstract and concrete variables
• Ability to think strategically while understanding the big picture
• Ability to work well under pressure with multiple projects and deadlines
• Ability to work with people of vastly different experiences and educational backgrounds
• Ability to utilize common sense and rational logic when making decisions
• Ability to prioritize and execute upon aggressive goals, objectives, and action items
• Manage a team of Local Intake Nurses (Analysts, Specialists and Coordinators)– One on ones, scorecard reviews, performance management, communications team meetings, etc
• Provide back up to Intake Leaders in other sites
• Liaise with CSR and BA teams to ensure successful handoffs
• Coordinate assignments with other leaders and WFM team (once onboarded)
• Intake Team Leaders will be process owners and accountable for Specific Intake Processes and Relationships– responsible for managing ongoing tasks in these areas, setting department/team strategy with leaders and peers, improving processes, communicating changes, etc
• Supervise the efficient, professional and timely processing of all claims related activities
• Respond to questions from Intake Analysts. Take customer escalations and ensure appropriate follow up
• Train Intake Analysts in system and departmental procedures. Develop and conduct individual and group training sessions as needed
• Ensure efficient organization in staff scheduling to accommodate planned and unexpected absences
• Create and maintain individual and department metrics. Increase department productivity with continual monitoring and measuring of performance levels and QA standards. Maintain current department reports and develop new ones to increase department productivity and profitability
• Lead, coach and motivate team members
• Provide regular feedback and direction to associates regarding team and personal performance. Take corrective action as necessary
• Write and deliver Claims Team performance evaluations and participate in Salary Planning
• Perform additional duties as assigned
• Prior supervisory experience or Genworth experience as a BA3, Claims Technical Coordinator or Claims Quality Assurance Coordinator
• Proven experience coaching others in customer service and adjudication skills
• Problem solving and conflict resolution orientation
• Able to multi-task while work in a fast paced environment independently
• Able to easily adapt to change work across functional lines to accomplish goals
• Proven ability to maintain confidentiality of customer and employee information
• Medical experience, worked with the elderly or understanding of long-term care industry helpful
• Experience developing process improvement ideas, developing project plans and executing against goals
• Demonstrated experience gathering, manipulating, interpreting and presenting data from various sources

Manager Operations Pathology / Histology Labs Resume Examples & Samples

• Minimum five (5) years of experience in high-volume histology laboratory required
• ASCP Certification
• Master's degree in science or related field preferred
• Additional courses in business administration and/or management preferred
• Experience in Clinical Laboratory science or related field

Task Manager / Operations Analyst Resume Examples & Samples

• Test and Evaluation experience, including experience in test planning and execution, data management, data analysis, and reporting
• Demonstrated project management and leadership experience
• Strong writing skills and experience drafting CONOPS. Proficient with Microsoft Office suite of software applications including an understanding of scheduling software such as Microsoft Project
• Able to effectively operate in a demanding team environment; including excellent communication skills, strong interpersonal skills, flexibility, and a high degree of demonstrated professionalism
• Bachelor’s Degree in a Science-based subject or (higher e.g. MBA/Masters)
• 5-8 years + relevant management experience in either Business Consulting, Manufacturing, Production, or Supply Chain
• Experience of operational, process, and performance improvement projects (lean or six sigma experience also valued)
• Experience and proficiency of top-down hypothesis-led problem solving
• Entrepreneurial and action oriented with ‘roll up the sleeves’ attitude
• Thrive in a fast paced, challenging and deadline-driven environment
• Bachelor’s degree in project management, construction management, architecture, or project strategy planning
• Background in project management, construction management, architecture, or project strategy planning, desirable
• Minimum 2 years as Senior Move Manager or related experience
• 6-10 years of facility, project or construction related experience in a Corporate Real Estate environment
• Proficient in FM:Systems move management module and/or facilities management system
• Strong Microsoft Excel skills
• Strong Microsoft Projects skills
• Ability to utilize the Microsoft Office suite of technologies
• Has successfully managed moves over 1000 employees
• Background in project management, construction management, architecture or project strategy planning is desirable
• Organizational skills with the ability to identify and manage priorities
• Flexibility with work hours and travel as needed
• Strong working knowledge of architectural drawings and furniture and space planning concepts
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
• Previous experience effectively supervising, training, mentoring and evaluating several move managers at various levels within the organization/team
• Capacity to deal with ambiguity and address complex problems

Manager, Operations, Doseedge Resume Examples & Samples

• Acts as liaison between customers, distribution, internal Supply chain and manufacturing, sales, marketing, field service, accounting, and external vendors to resolve status, production, delivery and billing inquiries
• Identify resource requirements and schedule resources to ensure successful implementations
• Accountable for employee compliance with established internal policies and practices, as well as divisional, state, and federal healthcare regulatory requirements
• Develops budgets, key imperatives, and strategic plans. Evaluates various alternatives and makes the decision to ensure the business and customer needs are met
• Accountable for overseeing that functional talent management objectives are met. Develops plans to handle resource and staffing issues. May be actively involved in recruiting, selection, and staffing of team. Additionally, sets the functional key performance indicators and the overall functional performance objectives. Handles escalated HR issues
• Business sponsor for strategic business imperatives. Drives long-term planning and vision
• Proactively pursues innovative ways to manage the business
• Proven experience operating in clinical environments with all levels of clinical managers
• Strong leadership skills with the ability to manage multiple projects, establish processes, and handle competing interests. Process improvement methodology knowledge preferred (SixSigma, Lean Thinking, CQI)
• Must have strong communication and interpersonal skills. Able to thrive in a matrix environment. Able to interface at all levels of customer and Baxter organization
• Must be able to travel up to 50%
• Must have demonstrated analytical and problem solving skills
• Must be customer focused and have the ability to prioritize major improvement activities
• Must be able to think innovatively and strategically. Additionally, must be results driven and have good project management skills
• Excellent oral and written communication skills as well as excellent presentation skills with the ability to conduct presentations comfortably to large groups at clinical and executive level
• Bachelor's Degree with 5-8+ years management experience within a customer facing operation
• Licensed RN or RPh preferred
• Minimum 5 years clinical/hospital experience with 2 years project management experience. Three to five years experience installing medical products/software preferred
• Advanced degree (MBA, MSN, PharmD) preferred
• PMP certification desirable
• Lead the development of accurate and reliable cost and benefit estimates
• Responsible for deployment of resources on multiple projects in area of responsibility
• Follow established budgeting guidelines
• Manage project costs to budget
• Provide input for departmental budget
• Recommend cost saving improvements
• Significant experience of service design and Transition/Service Integration
• Broad understanding of services management provided and a range of underpinning technologies
• ITIL Methodology
• B.S. /B.A. or M.B.A. /M.S. or PhD in Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience
• Proven experience in all phases of software engineering and/or systems engineering, data processing operations, communications, risk management, quality assurance, capacity planning, or other IT areas
• Experienced in developing and maintaining project schedules and leading associates within a variety of projects
• Provides leadership and coaching for team
• Delegates projects independently/ interdependently
• Consequences of error carry a high risk to the organization
• Capable of a high degree of multitasking
• Advanced knowledge of software and/or systems engineering processes and/ or hardware and network configurations obtained through formal training and/or work experience
• Advanced knowledge of required software engineering languages/tools and/or systems platform management technologies and/ or hardware and network configurations. Able to resolve complex challenges and manage others
• Advanced knowledge of technical/business environment. Able to engage with their customers without direction
• Must have appropriate skills with the standard workstation software utilized to perform their daily duties, e.g., Word, Excel, Visio, etc
• Must have advanced written and verbal skills; must be comfortable making formal presentations to IT management and clients
• Proficient knowledge of management practices, company policies and procedures
• Demonstrated aptitude in field of responsibility
• Excellent partnering, communication, and negotiation skills so as to effectively manage relationships between business customers and technology development and support groups
• Ability to provide leadership to manage root-cause analysis, solution design, code writing, testing, documentation, and implementation of large/multiple development projects as applicable
• Ability to manage those who analyze and resolve multiple complex problems
• Ability to manage others who manage projects using the organization’s project management methodology
• Ability to lead others to work effectively in a strong customer service/team oriented environment
• Ability to coach and manage the technical development of others
• Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah’s policies. Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings
• Markets and promotes new and existing programs and services to internal and external customers
• Develops departmental strategies consistent with the assigned departments continuous quality improvement program
• Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations. Oversees recruitment, training, orientation, and professional development of division staff in support of accomplishing division goals and mission
• Provide management and direction for the efficient workplace operations, soft services and maintenance of large campus environment
• Specific areas of responsibility include Operation Management, Vendor / Supplier Management, Customer Satisfaction, Staff Productivity and Efficiency
• Develop and Manage detailed budgets for operations and reporting
• Develop and deliver accurate Sr. Management summary reports of weekly, monthly and quarterly operational reports
• Provides service vendor contract compliance, management and quality control processes and metrics
• Develop, coordinate schedule, and manage third party vendor QBR auditing, analysis, and corrective action to ensure the highest possible service standards are maintained throughout all sites
• Assist the Account Lead in the analysis vendor SOW and bid proposals, for projects
• Oversees training and support aimed at expanding the capabilities of the operations and staff
• Maintain the highest value of client relationship and conflict resolution
• Assist compliance with ESCP
• Bachelor of Arts or a Bachelor of Science degree in Engineering, related discipline or equivalent facilities experience
• Ten or more years of facilities operations experience, required
• Business acumen including financial planning and analysis, must be able to manage within budget and time constraints
• Oversee team of direct reports, field service and subcontractors to deliver high touch installation and service in apartment sub metering
• Manage scheduling and quality control process to meet service levels and product quality goals
• Plan and recommend process and service initiatives for increasing the value/decreasing the expense of production
• Maintain at all times a staff that will support the vision, goals and mission of the company and division
• Maintain high level of production and customer service from manager/staff/self/contractors
• Develop competitive pricing for installation and service that meets budget goals
• Control salary, overtime, and contractor expenses through effective staffing strategies without sacrificing product/service quality
• Control equipment costs through inventory control procedures and forecasting/justifying increased equipment requirements
• Direct participation in budget process and responsible for maintaining expenditures to budget
• Forecast and authorize staffing and training for seasonal business fluctuations
• Assist employees with business related needs when necessary
• Negotiate vendor relationships to meet profit and volume expectations
• Schedule the production and service work of the department to meet customer deadlines and budgeted requirements
• Adhere to deadlines set by the Director of Operations
• Communicate, cooperate and support the decisions of superiors
• Provide information and reports detailing business operations on a regular and adhoc basis
• Position requires minimum of five (5) years experience in operations management
• Minimum of three (3) years experience in utility industry
• New multifamily construction submeter system design and installation management experience highly preferred
• Bachelor’s degree preferred. Equivalent work experience will be considered
• Demonstrated ability to recruit, manage, and develop staff members
• Strong computer skills using MS Office (Word, Excel, Access, Outlook)
• Must be able to work in a highly competitive, fast paced, goal oriented environment
• Must be able to manage multiple projects and meet deadlines
• Demonstrated ability to manage and prioritize multiple projects simultaneously
• Consistent positive attitude with manager and associates
• Self-motivated, hard working and detail oriented individual
• Demonstrated ability to identify, solve and creatively provide solutions to issues that arise

Department Manager, Operations Resume Examples & Samples

• Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth
• Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility
• Provides the tools, training and environment required to achieve employee success
• Manage the day to day activities of assigned staff
• Monitor and ensure accuracy of all work
• Participate in the annual performance review process
• Train staff and the subsequent optimization of their performance to support organizations strategic goals
• Provide ongoing follow-up and feedback
• Identify the need for, provide and/or assure all personnel are properly trained in their assigned tasks. Review, develop and implement process improvements, departmental goals and objectives
• Serve as go-to person for review and resolution of escalated issues
• Maintain current knowledge of applicable laws, changes and requirements and ensure compliance
• Advise and implement field best practices to improve products, applications and services
• Ensure all work is completed according to established policies, procedures, and standards
• Assist staff in adhering to the department work schedules are maintained and projects proceed according to plans/job specifications
• Collaborate with cross-functional and divisional groups to achieve established goals and objectives
• Manage customer relationships expectations both internal and external
• Prepare and/or assist in preparation of the budgets and monitor related expenditures to ensure compliance with established departmental budget
• Assist in the preparation of periodic operational reports and metrics as requested
• Assist other departments/divisions as requested by supervisor and/or other senior management
• HS Diploma/GED and minimum of five (5) to seven (7) years of experience w/ three (3) years minimum supervisory/staff development
• Demonstrated ability to successfully lead and manage staff
• Demonstrated ability to communicate in a clear, concise manner
• Demonstrated ability to present information appropriate to the level of the audience
• Broad knowledge of the field with strong leadership skills
• Demonstrated expertise with problem analysis and solving
• Demonstrated ability to manage changing and multiple priorities
• Excellent organizational and documentation skills with attention to detail and accuracy
• Demonstrated knowledge and proficiency with personal computer software in a business environment. Microsoft Office preferred
• Demonstrated ability to work and to meet deadlines in a fast paced and challenging environment
• Ability to achieve and maintain positive rapport with diverse customers to give them high quality, responsive service
• Ability to work independently while keeping management appropriately informed
• General understanding of business principles and typical business practices
• Ability to adapt to new environments, adjusts to situations or demands, and function effectively in them with a minimum of confusion or loss of productivity
• Ability to adapt to various communication methods including telephone, in-person, email, Webinars, video conferencing, including talking with company members located in foreign countries if needed. Excellent judgment and discretion
• Energetic, positive thinking and self motivated
• Excellent training skills

Manager Operations / Conversions Resume Examples & Samples

• Supervise and schedule arena operations employees, both full time and hourly, and oversee daily, weekly and monthly projects
• Oversee the “conversion” of the arena as it pertains to converting the arena from hockey to basketball to concert and any other configurations as needed
• Assist in the repair and maintenance of all facility equipment, including compressors, dasherboards, ice equipment, all arena bowl seats, variable rise seating and all retractable seats along with any other operations equipment on an as needed basis
• Keep records on all maintenance and repairs to arena machinery and equipment. Work closely with the Manager, Facility Maintenance regarding the timeframe, needs and storage of all the warranty information, instruction manuals and vendor contacts
• Assist in keeping accurate inventory of building tools, machinery and building equipment
• Develop and implement a storage plan for all excess and storable items which could include: excess seats, hockey goals, basketball floor, basketball goals, tools, machinery and other arena assets
• Supervise an ice resurface training program to maintain an adequate supply of back-up operators. Along with technical knowledge of the dasher and glass hockey system
• Assist the Event Services department with the in-house labor numbers to insure adequate staffing for show needs during load-in, show and load-out
• Continuously review current building needs, budget items, equipment needs and maintenance and make recommendations to the Director of Event Operations
• Prepare a weekly schedule and report of facility operations for the Director of Event Operations
• Work cooperatively with the appropriate departments on construction, renovation and equipment changes and/or purchases
• Assist in the overall cleanliness of the inside and outside of the arena, equipment and mechanical areas
• Assure cleanliness of spectator and public areas regularly
• Assist in maintaining security and service of patrons and employees during all arena event
• Proficient with computers
• Knowledge of functions, operations and equipment of a multi-purpose sports and entertainment facility
• Working knowledge of ice plant, plumbing, electrical and computer energy management systems
• Ability to plan, coordinate and supervise the operational activities with Directors, Managers, FT and PT Operations staff
• Knowledge of current First Aid, OSHA and safety procedures
• Demonstrated ability to effectively lead a team
• Ability to establish and maintain effective working relationships with subordinates, supervisors, management, arena tenants and the public
• Able to work a flexible schedule, with the ability to work days, nights, weekends, and holidays when necessary
• One (1 year experience in responsible line or staff position or equivalent or two (2) years supervisory experience or one or more years experience as an Associate Supervisor or Associate Engineer/Scientist
• Working knowledge of manufacturing processes
• Ability to focus on and obtain business results
• Ability to effectively collaborate with and manage a work team
• Ability to enact conflict resolution
• Ability to effectively respond to change
• Excellent analytical and organizational skills
• Leadership and interpersonal skills to motivate direct reports and peers toward the achievement of production goals
• High personal integrity, credibility and energy
• Flexibility to perform related tasks to support the business
• BS or BA and 1 year experience in responsible line or staff position or equivalent
• Experience in a GMP environment
• Ability to focus on and obtain results
• Ability to effectively collaborate and manage a work team
• Ability to identify and implement solutions for continuous improvement initiatives
• Manufacturing plant experience in operational capacity
• Technical writing experience related to investigations in to manufacturing process variation
• Minimum (2) years’ experience in a functional area, such as Operations, Quality, Technology, Maintenance and/or Supply Chain
• MPS/Continuous Improvement experience
• Minimum of (2) years experience in relevant manufacturing or processing (aseptic/sterile, bulk, solid oral dosage, packaging, etc.)
• Demonstrate knowledge of high Performing Organization tools and methodology, including MPS/Lean processing and inclusion
• Responsible for the execution of filling, lyophilization and inspection of M-M-R® II, ZOSTAVAX®, ProQuad® and VARIVAX® products
• Support activities in the areas of cost containment, efficiency, productivity, energy conservation, waste minimization, operational excellence and lean practices
• Must be able to facilitate implementation of corrective actions, proactively identify safety and quality-related trends and be responsible for initiating actions to prevent issues from reoccurring
• Complete batch record review
• Recognizes and investigates opportunities for financial savings
• Understands lean principles and applies these concepts to all aspects of the production environment
• Good verbal and written communication skills are very important
• Participate in external and internal audits and inspections. Initiate the investigation when a quality or safety event occurs during the shift
• Perform performance management and disciplinary process. Ability to manage conflict.　
• Minimum of 6 months experience in responsible line or staff position related to pharmaceutical production or 2 years supervisory experience
• CGMP experience in a sterile, bulk or finished pharmaceutical environment
• Supervisory experience in a heavily regulated industry (ex. FDA, Military, Nuclear, Petro-Chemical)
• Provide one on one leadership and training for all production and customer service TSMs while also stressing the importance of Career Development. This includes but is not limited to regularly scheduled meetings and coaching sessions with TSMs, and regular interaction with the team, customers and vendors
• Assist Managers and Supervisors in retention, recruiting and training of all production and customer service TSMs. Perform all recruiting functions for management positions
• Oversee administration and implementation of all marketing programs
• Manage the profitability of the company. Oversee specific profit margins and ensure cohesion and consistency with corporate objectives. This includes asset and P&L management and budget planning
• Manage and resolve TSM issues and concerns in a professional and diplomatic manner, supporting these issues with appropriate documentation and requesting the assistance of Human Resources when necessary. Regularly coach and counsel Managers, Supervisors and TSMs toward attaining performance and career goals
• Ensure maintenance of milling center and quality in accordance with prescribed standards and policies of the system, government and other accreditation agencies
• Implement, maintain, support and promote process and/or quality improvements to the manufacturing, operations, production, and service functions to ensure the goal of efficiency and excellence
• Participate in special projects and perform other duties as required
• The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required
• Prior management experience of 10 years required
• Prior experience with 4- and 5-axis milling machines required
• Prior experience with quality management systems strongly preferred
• Prior CAD/CAM dental laboratory experience of 2 years preferred or prior experience working for a dental manufacturer

Manager Operations Fulfillment Resume Examples & Samples

• Demonstrated understanding of Transportation Industry/Supply Chain Management/Warehouse systems and procedures
• Knowledgeable of industry-related issues in transportation, supply chain management and use of technology in logistics
• Knowledge of Critical Inventory Operating Systems and Processes
• Ability to manage 10+ direct reports
• Knowledgeable of FSC work rules and HR procedures
• Detailed understanding of financial concepts (budget, forecasting and variance analysis) and associated tools (Comshare, Infinium)
• Proven track record of successful financial management
• Ability to learn and understand operations processes supported through technology
• Good interpersonal skills, verbal and written communication skills (including presentations to internal and external groups)
• Experience in data and supply chain management analysis and using software applications (SCM software, MS Excel, MS Access)
• Experience with analytical techniques to define and solve complex problems
• Must understand root cause analysis and problem resolution skills
• Knowledge of project management skills and applications (MS Project)
• Systematic planning techniques and process to create realistic schedules define and prioritize goals and objectives
• Originate and develop new ideas and concepts in order to create unique and alternative solutions to SCM problems
• Good judgment and a common sense approach in decision-making even when dealing with complex problems
• Good customer interface skills
• Related Bachelor’s degree + 8 years progressive, related experience or equivalent in a supply chain operations leadership roles and/or warehouse management operations, with direct personnel management experience
• Related Masters degree + 6 years progressive, related experience or equivalent of supply chain operations management and/or warehouse management operations with direct personnel management experience
• Managing, executing, and supporting production, data issue/inquiry protocols and enhancements
• Managing a team of individuals based remotely and in multiple NPD locations
• Understanding, evolving and overseeing the core data quality processes
• Recommending and implementing changes that will improve quality and/or decrease timing
• Monitoring and communicating data errors
• Responding to internal and external data inquiries
• Assisting in the development and maintenance of training materials, and process documentation
• Enforcing process standardization
• Minimum 5 years experience in an analytical role
• Minimum 2 years experience in a people management role
• Knowledge of consumer market trends and habits
• Ability to explain technical concepts to non-technical audience
• Improvement mindset
• Understanding of data collection methodologies
• Understanding of data analysis and interpretation
• Advanced MS Office is required
• Knowledge of SAS Enterprise Guide a plus
• Embraces teamwork and possesses ability to effectively work cross-functionally

Area Manager, Operations Resume Examples & Samples

• Ensure safe, efficient and reliable operation of the ESEIEH central processing facility and wells through the effective utilization and optimization of assets
• Develop, adjust and implement the operations plan to ensure it delivers pilot technology testing through safe and efficient operation of the ESEIEH facility
• Chair the operations integrated project team on behalf of the ESEIEH partners and represent operations on the weekly project technical committee meetings
• Ensure adherence to the management of change process for all technical changes
• Provide operations support to the development of the electromagnetically assisted solvent extraction (EASE) commercial facility
• Actively drive results with respect to safety, quality, budget and schedule
• Fully understand the requirements, duties and responsibilities of the relevant health and safety legislation
• 10 or more years of field operations or related experience in upgrading, refinery or the oil and gas industry
• Applied sciences (engineering or geoscience) experience would be considered an asset
• Post-secondary education such as a technology diploma or engineering degree is preferred
• Computer proficiency, specifically in Microsoft Office and SAP
• Ability to implement systems, procedures and standards required for excellent safety performance, reliability and integrity, and ensure they are executed in a highly disciplined manner
• Ability to work collaboratively with diverse stakeholders, manage conflict and have strong decision making processes to optimize outcomes is key to success in this role
• Ability to successfully work under tight deadlines
• One to four years of work experience, ideally operational experience
• Exceptional organizational skills, strong attention to detail, and love of logistics and support work
• Exceptional customer service orientation and an ability to think three steps ahead
• Works closely with Client Management Program Managers to assure that the Solution Center is in compliance with Client expectations and contractual and regulatory obligations
• Effectively act as Liaison between with all internal and external customers to provide excellence in Customer Service
• Maintain and monitor program profitability
• Experience in management, coaching and development of teams greater than 50
• Experience meeting or exceeding multiple SLAs for the program
• Strong problem solving and decision making skills with the ability to effectively handle multiple priorities within a changing environment
• Ability to apply Contact Center and Customer Service best practices
• A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in related field
• Experience in venue and events operation, artist communication
• Music industry and live music experience preferred
• Manages day-to-day operation of the Tiger Card Office, including training and supervision of staff; oversees privilege verification, identification, and photo processes. Oversee the supply inventory of cards, ribbons, laminate and supplies, submits purchase requisitions to maintain an adequate supply
• Ensure appropriate financial controls established by Auxiliary Services are followed; Manages the collection of cash from cardholders, reconciliation of office and kiosk deposits, addition of money to student accounts, debits, and movement and returns of unused funds to cardholders
• Prepares and runs financial and managerial reports, including monthly specialized usage reports, dealing with reconciliations of card activity and monthly on/off merchant reports. Review and upkeep of processes documentation for current and future stages of the card program. Manages the roll-out of new locations and communication to stakeholders
• Provides insight to all operations utilizing the Tiger Card to develop and recommend program expansion and improvements within the unit and LSU Campuses. Documents policies and procedures for future stages of the program and reviews and updates existing policies and procedures
• Provide expert advise and serve as the primary liaison to other departments who utilize card applications. Facilitates participation in the program and use of the Tiger Card by providing customer-oriented services and assistance to users. Participates in automation projects that increase productivity and efficiency of systems for customers
• Functions as the first level of response to hardware and software trouble calls to include card readers, Point of Sale Registers, Camera, Card Printers, and card workstation with software as well as online card website
• Minimum Qualifications: Bachelor's degree with two years of experience in an office setting. Knowledge of PC based and software applications

Manager Operations Improvement Resume Examples & Samples

• Partners with Managers to analyze Productivity performance, develop and implement continuous improvement plans
• Promotes MA, BU, Site, LOB and Driver benchmarks, assisting Managers in labor management planning (LMT)
• Coordinates and coaches Operating Standards Guidelines (OSG) processes
• Partners with others (Pricing, Sales etc.) to analyze route & customer profitability, coordinating appropriate corrective actions
• Introduces and coaches fundamentals of Business Improvement Program (BIP), evaluating current operating processes and assisting with priority process improvements
• Validates budget planning information; analyzing year-to-date data versus prior year and budget
• Works directly with local management to ensure periodic route reviews, optimizing routes, identifying route reductions with +/- volume, re-routes and communicating changes and benchmarks to Route Managers, Route Auditors and drivers
• Direct supervision of ________ full-time employees, including
• Indirect supervision of ________ full-time employees
• Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
• Experience: 7 years of relevant work experience, including 3 years as an Industrial Engineer/Project Manager in a logistics environment and/or 3 years in Operations or District management or related industry. (in addition to education requirement)
• Ability to drive process culture change
• Familiarity with IT logistic systems

Manager / Snr Manager, Operations Resume Examples & Samples

• Operations Manager will have end to end responsibility for production, customer service, supply chain, manufacturing engineering, maintenance and business excellence for the Blending & Transfer (B&T) business unit
• Candidate will be required to demonstrate strong leadership skills with hands-on cross functional skills, understanding and communication skills to develop and implement operational strategies and plans
• Drive operations to deliver monthly, quarterly and yearly sales fulfillment and POR. The leader will need to maintain high request date service levels & fulfillment rates to customers, drive lower lead times, deliver on cost reduction programs, optimize productivity, improve safety and develop systems and processes to drive high levels of fulfillment to customers
• Upgrade, maintain and improve the supply chain required to lower lead times, improve quality and drive speed through the supply chain. The Operations leaders must drive yearly cost reduction programs to keep the plant cost effective and the peggable products competitive in the market
• Develop and implement performance measurement indicators to constantly improve the efficiency and productivity of manufacturing operations. Ensure that plans will enhance operating margins and have a positive impact on overall performance
• Promote a culture of quality, safety, reliability, and customer satisfaction throughout operation and the company
• Ensure that the plants operate optimally and smoothly. Facilitate the allocation of necessary tools and equipment, as well as employee training in order to promote the highest standards of quality
• Recruit, train, develop, motivate and monitor the performance of employees for whom he/she is responsible
• Through CIP, always strive to comply with ISO 9000/14000/18000 in everything we do every day; having Think-Customer in mind
• Actively participates in the hiring process for new team members
• Assesses the short and long-term human resource needs of the organization; while collaborating with Human Resources to attract and retain talented team members
• Makes authoritative recommendations in such matters of discipline and terminations within area(s) of responsibility
• Partners with Trainers to develop function-specific orientation and training programs for area personnel
• Establishes standards for effective job performance and evaluates area(s) of responsibility according to such standards
• Fosters the development and learning of supervisors and direct reports
• Communicates clearly defined and concise expectations, giving appropriate feedback, coaching, and developmental opportunities
• Delegates these responsibilities to supervisory personnel as appropriate
• Formulates policy for area(s) of responsibility and secures appropriate approvals. Develops and administers procedures necessary to implement approved policy. Manages and provides leadership to supervisory staff and direct reports to ensure the delivery of efficient and effective levels of service
• Participate in client meetings and/or regulatory audits. Obtain feedback on the performance of the work group and make appropriate adjustments to ensure client requirements are met
• Investigate and appropriately address client inquiries, complaints and/or opportunities
• Ensure compliance with regulatory agency guidelines and standards and implement any necessary procedural changes
• Maintain the accuracy of client performance reports
• Five years of progressively more responsible experience in management, preferably with expertise in workflow management
• Ability to travel minimum of a 10%
• Experience in mortgage servicing, customer service, retail banking, insurance processing or production driven environment
• Experience with CFPB, Auditing and Compliance is a plus
• Ability to multi-task and meet multiple goals and objectives
• Demonstrated ability to analyze a situation, influence others, and negotiate a win-win
• Demonstrated ability to be decisive and results-oriented with a high level of integrity
• Ability to innovate and improve processes as needed
• Strong time-management and organization skills
• Must be flexible and enjoy working in a fast-paced environment
• Bilingual (English/Spanish) is a plus
• Provides day to day oversight and guidance to meet operational objectives tied directly to content acquisition and distribution
• Defines, proposes and executes all operational plans to ensure that all components, equipment, procedures and performance meet customer demand for extremely reliable functionality and service
• Maintains RF, occasional resources, fiber IO connectivity databases and transport facilities
• Bachelor's degree or equivalent, plus 5 years relevant experience in transmission/distribution engineering and methodology
• Strong communication skills verbal and written
• Strong proficiency in Visio and Excel
• CCNA preferred
• Multicast experience requested, not required
• Implements strategic programs that improve labor efficiency, on-time delivery, continuous quality improvement, safety work place, and exceed customer requirements
• Generates monthly reports to effectively communicate program contributions, lead-times, on-time delivery, continuous improvement efforts, and manufacturing issues and needs
• Drives a corporate culture that focuses on facts, tangible results and behaviors
• Provides input for selection of appropriate manufacturing equipment to ensure the most cost efficient solution is available within company budget guidelines
• Maintains manufacturing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
• Accomplishes staff results by communicating job goals and expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
• Produces products by establishing production planning systems; maintaining good manufacturing practices, enforcing quality standards, improving products and processes
• Interfaces closely with Plant GM and Supply Chain Manager to effectively develop purchasing and logistical systems, inventory and production control requirements
• Achieves financial objectives by establishing objectives; developing budgets; controlling costs, maximizing use of available assets
• Provides leadership needed to ensure the product quality meets product specifications and criteria for all products shipped from the plant
• Ensures efficient utilization of plant personnel and equipment to meet productivity and cost effectiveness in meeting the plants business goals from stated AOP
• Leads a trained and motivated workforce capable of implementing and executing the business strategy
• Works with all functional departments to actively pursue manufacturing excellence programs along with fostering a “one Plant” partnership with peers to achieve aligned goals
• Develops and implements with Plant GM an annual operating plan including capital plan, cost down projects, production department budget, eliminating non-value, and defining Six Sigma & Kaizen profit improvement programs across the plant
• Behaves continuously and consistently with desired Masonite Mprove values, and characteristics
• Communicates and facilitates meetings effectively
• Identifies and resolves issues skillfully and in a timely manner
• Keeps abreast of emerging technology and industry practice
• Bachelor’s Degree preferably in Mechanical Engineering or Operations
• Minimum of 5-7 years’ experience of related experience in Manufacturing Management preferred
• Experience, knowledge or trained in Six Sigma Lean Methodologies manufacturing
• Six Sigma Lean GB certification highly desired or ability to obtain within 12 months
• Leading teams through a time-sensitive project by structuring a performance improvement plan and managing the process through to completion
• Developing findings and making strategic recommendations
• Working with clients directly to implement strategic and operational recommendations
• Hands on experience through consulting projects or engagement in several of the following areas within the Automotive Industry
• Critical thinking skills
• Flexible and creative thinking
• Client relationship building
• 5-7 relevant years of work experience and previous professional consulting experience with a recognized consulting firm
• Depth in a particular industry vertical a PLUS (e.g., industrial, business services, distribution, consumer goods and retail)

Snr.manager Operations Resume Examples & Samples

• Expert level in org. wide -initiatives that deliver direct business impact WW
• Strategizing and programme managing
• Management skills are required for this position
• Quality initiative skill - Six Sigma defect reduction techniques , BCP - Business continuity expertise skills
• Extensive relevant operations (preferably including fraud) industry Experience
• Proven experience across the domain of Risk Management & Fraud Clear understanding of phishing, malware, active content, social engineering, mule networks, fraud detection, fraud workflow tools, etc. Proven track record driving change and innovation
• Proven ability to understand and manage complex systems
• Strong ability to source and analyze data to drive business strategies and decisions
• Coaching and leadership skills that bring out the best of the team
• Candidate should possess a post -graduation degree in management degree from a Tier-1 or Tier-2 business school
• 10 to 12 years of experience in operations

Manager Operations Controlling Resume Examples & Samples

• Supports financial planning and analysis leadership for the Automotive EMEA business unit working with 25+ sites across EMEA to drive critical analysis and understanding of the financial performance
• Prepares financial and business related analysis and research in such areas as financial and expense performance, cost of sales, cash flow forecasting, working capital and head count
• Prepares consolidated forecasts and budgets and analyzes trends in revenue, expense and other related areas identifying business inefficiencies and potential areas of improvement, with recommendations for actions
• Supervise, develop, and standardize reporting processes. Increases productivity by enabling automation steps; eliminating duplications; coordinating information requirements. Focus on continuous process improvements & simplification
• Provides information to management by assembling and summarizing data; preparing reports; making presentations of findings, analyses, and recommendations
• Navigates efficiently and accurately the Company’s systems, including financial systems (SAP, COGNOS/BPC; Oracle HP) to accomplish above
• Prepare and deliver consolidated financial information related with all plant performances, including standard costs and hourly rates, cost improvements, in compliance with TE Financial manual policies and practices
• Foster a spirit of talent development within the EMEA finance team
• Material cost analysis and tracking for all plants
• Forecasting, budget planning, and variance analysis for all plants
• Performing cost center control, including cost centre accounting, cost savings review and tracking
• Tracking and reporting of KPI’s with corrective actions initiated and follow-up, as needed
• Provide service and support in terms of analysis and numbers for all the departments (e.g. conversion cost, productivity, TEOA)
• Ensure compliance with US GAAP, local GAAP and company policies
• Proactively communicate with EMEA Management in a transparent manner
• Drive EMEA wide TEOA Finance initiatives
• Provide analysis of the financial impact of decisions made in all plants, such as make or buy decision support, or post transactional analyses
• Coach the local plant controlling departments and the management teams in terms of financial issues, the forecast process, and be first contact point for financial issues
• Provide analysis and information to the local plant teams to drive progress and improvements in all areas
• Tool shop reporting and analysis, and capitalization of tooling projects
• Active EMEA management support
• Process optimization in indirect areas
• University degree in finance, accounting, or business management. Internationally recognized accounting qualification (CPA, ACA, or ACMA) is a plus
• 8+ years’ experience in Controlling and Finance assignments of increasing responsibility, including manufacturing finance experience related to budgeting, forecasting processes and consolidation
• Proven track record of partnering with business functional leaders
• Prior experience in a standard cost manufacturing environment
• Prior work experience within an international organization is a plus
• Understanding of manufacturing organizations, manufacturing budgeting, forecasting processes and functional expenses
• Natural curiosity about business operations and processes
• Demonstrated ability to build and manage high-performing teams as well as to develop direct reports and other team members
• Positive and energetic approach with a ‘can do’ attitude and an open personality
• Accurate, systematic, and independent work style
• Comprehensive understanding of U.S. GAAP and IFRS
• Knowledge of SAP, COGNOS/BPC or similar
• Advanced user of Microsoft Excel, Microsoft PowerPoint and data consolidation tools
• Strong problem solving, strategic thinking, and analytical skills. Able to link financial results to operational performance drivers, generate alternatives and drive positive change
• Excellent interpersonal and communication skills. Ability to communicate complex business issues in a clear/concise manner
• Ability to form successful working relationships quickly at all levels
• Comfortable to work in a fast-paced, international matrix organisation
• Ability to act comfortable around higher management
• Culturally sensitive with international experience a plus
• Customer Service – Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Ensures the team follows core standards for the sales floor, fitting rooms, and checkout in order to deliver a consistent experience with the customer
• Sales – Drives the planning and execution of sales events. Supports omnichannel initiatives. Drives credit card acquisition. Reviews results and business trends to quickly identify and address areas of opportunity
• Merchandising & Visual Execution – Owns the floor-set process as well as the merchandising and core standards. Actively walks the floor and strategizes with team to plan and execute all merchandising and visual elements
• Team Development – Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store
• Performance Standards – Consistently meets established performance standards; including but not limited to: product and service sales, customer service, profit, productivity, and attendance
• Bachelor's Degree n Aviation Management or equivalent preferred
• 5-7 years experience in FBO operation including maintenance of various types of aircraft, aircraft fueling and deicing
• Experience in supervising others
• Working knowledge of all applicable FAA, OSHA, local airport authority, environmental, manufacturers', airline specific, and safety regulations and requirements
• Will use computer and standard office machines regularly
• Must be able to read and comprehend FAA regulations, company policies and procedures, aircraft manufacturers' repair station manuals and updates
• Must be able to safely and effectively operate required equipment
• Ensure that Shift(s) objectives are achieved while reliably supplying quality product at a competitive cost consistent with Merck, Regulatory Agency, and State and Local code requirements for quality, good manufacturing practices (GMP), equal employment opportunity, finances, labor, employee, environment and safety
• Tactical and strategic Shift(s) management, including collaboration with indirect staff
• Minimum (4) years’ experience in a functional area, such as Operations, Quality, Technical Operations, Technology, Engineering, Maintenance, and/or Supply Chain

Manager.operations Resume Examples & Samples

• 6-8 years of related program management experience
• Solid stakeholder management skills – active listening skills and ability to seek input and implement feedback in a cross-functional environment and diverse environment
• Strong problem solving, decision-making and influencing skills
• Ability to be effective in a dynamic and ambiguous environment
• Excellent oral and written communication skills to effectively interact with internal and external stakeholders
• Exceptional negotiation and conflict resolution skills
• Dynamic and "out-of-the-box" thinking with strong appreciation for what-if scenarios
• Self-starter with a desire to learn, innovate and deliver as a true team player along with an ability to multitask
• Thrive in an environment with an agenda for change, growth, innovation, and entrepreneurial behavior. Can demonstrate the ability to operate continually at an “up-tempo” pace in a dynamic, fast moving culture
• Initiation and Planning: Initiate project/release by facilitating PLM and Engineering in feature scoping and incorporating learnings from Post Project Assessment Ensure that the EC planning meets the quality bar. Review HC planning for conflicts/sharp drops
• CapEx/OpEx: Ensure that actual CapEx and OpEx are meet the planned quarterly budget
• Risk Management: Identify risks to program success and create mitigation plans, follow them through execution and ensure Change Management process for changes made after EC
• Communication: Maintain a program webpage which links to all feature webpages and is a central portal for all release info
• Cross Functional Management: Manage integration, interdependencies, and alignment of projects and work within and across functions as required. Make and ensure decisions to optimize effectiveness and drive goal achievement
• Schedule Management: Front load key modules/milestones to facilitate planned buffer for commit schedule fidelity. Evaluate program progress and results against success metrics
• Teamwork: Manage cross functional team relationships and engage people to take action and make decisions aimed at keeping projects on track
• Execution: Driving the CC/EC/DC checkpoint reviews/ Deep-Dives/ other key milestones and weekly core team meetings. Monitor quality metrics
• Process Engineering/Innovation: Create efficient processes and metrics. Use a systematic approach to gather information and extract relevant data for executive updates in Core Team/Ops Reviews
• Closeout: Conduct Post Project Assessment and drive improvement of future projects
• Lead the organization as part of the Gilbert SMF Operations Directorate within the Orbital ATK SSG Technical Operations organization - including all manufacturing and planning personnel and associated infrastructural and operational resources (e.g. tools etc). The Candidate should possess strong personal drive and conviction to develop and implement a clearly articulated and actionable management blueprint for the manufacturing organization consistent with Orbital ATK, SSG and the Operations Directorate Vision and Mission
• A Bachelor’s Degree (BA/BS) and 10 or more years of related experience is required
• 5 years of experience as a Functional Manager with personnel management skillsets and experience (e.g. performing personnel evaluations, timecard approvals, career development counseling, employee coaching/mentoring etc)
• Experience with NASA and US/International aerospace manufacturing requirements and standards
• Experience developing mfg. work packages and budgets, BOE's, and technical write-ups
• Establishes and maintains relationship with the Federal Aviation Administration (FAA) and the Flight Standards District Office (FSDO) and acts as the primary point of contact
• Supports the Director of Operations in providing regulatory expertise and oversight of all applicable regulatory affairs
• Provides cross-functional support and subject matter expertise with regards to operational theaters both domestic and international
• As the Director of Operation’s deputy, represent the Director of Operations in their absence
• Oversees the airline’s Operations Specifications
• Facilitates resolution of Air Carrier Certificate actions
• Acts as the departmental leader for maintenance of the Air Transport Oversight System (ATOS), Safety Assurance System (SAS) and Safety Management System (SMS)
• Oversee Flight Operations Manual, Information Notices, Coordination of Jeppesen Manuals, and Airport Briefing Guide Coordination and other pertinent manuals as needed
• Liaison to Flight Standards, System Operations, Dispatch, Operations Engineering and Technical Operations
• Resolves Flight Crew Irregularity Reports (FCIR) technical issues in coordination with Fleet Captains
• Manage Required Navigation Program (RNP) and approval process
• Maintain E190 and A320 Flight Management System (FMS) Navigation Databases
• Resolve E190 and A320 navigation and technical matters
• Primary point of contact for Instrument and Visual procedure design
• High School Diploma or General Education (GED) Diploma
• Five (5) years’ experience with a Part 121air-carrier or Federal Aviation Administration
• Two (2) years’ leadership experience managing people and programs
• Experienced in managing programs such as FAA/Regulatory Compliance, Operations Specifications, Certificate Actions, Domestic & International Flight Operations, ETOPS, etc
• Ability to create and deliver various presentations used in reporting to senior leadership
• Program and project management skills with the ability to optimize time management skills required to manage multiple responsibilities at one time
• Knowledge of SharePoint, Microsoft Office, Web Ops and other relevant software tools
• Ability to handle confidential information with professionalism and diplomacy
• Available for domestic and international travel (40%)
• Valid Passport with the ability to travel in and out of the United States
• Pass a ten (10) year background check, pre-employment drug test and criminal history records check (when applicable)
• Legally eligible to work in the country in which the position is located
• Bachelor’s Degree in Aviation Management, Business or relevant field
• Certification in Project Management
• Experience with Navigation Database Management
• Experience with Instrument and Visual Procedure design
• Hold an FAA Airman Certificate (ATP, Dispatcher, A&P, etc.)
• Must possess the ability to interact across functional areas while maintaining political sensitivity as either a team leader or team contributor as applicable. Also able to interface with regulatory oversight organizations such as FAA, DOD, OSHA, Etc
• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Effectively lead a team responsible for Healthcare claims negotiation
• Meets daily/monthly production and quality targets
• Maintains an exemplary level of accuracy in all work
• Handles provider complaints: Analyzing the situation, transcribing the call and creating a corrective course of action
• Communicates effectively and timely with upstream functional areas to resolve issues
• Reviews team performance based on Historical Data and Quality Scores generated by MIS and QA departments
• Review documentation entered by subordinates in order to maintain data quality
• Minimizes absenteeism and controls attrition within the team by creating the right environment for them to work in
• Liaison between support function and Operations to ensure smooth functioning of day-to-day activities
• Takes part in regular calibration calls along with colleagues, QCAs and on site managers to ensure parity and compliance on process knowledge
• Responsible for data management in terms of dashboards and sending reports to clients
• Keeping a tab on Login Hrs, Productive Time and ensure adherence to the standards set by the client
• Organizes continuous feedback sessions for the team to sensitize them towards important quality parameters
• Audit recorded calls as per an audit plan and work with the Team for reduction of defects in the production cycle
• Assists and leads the team in the modification of process guidelines or other materials associated with new functionality and/or reports
• Acquire knowledge of medical claim processing in general for better understanding of the negotiation process
• Works collaboratively to achieve results

Engagement Manager Operations Resume Examples & Samples

• Is able to clearly articulate the value proposition for Business Intelligence in a business context
• Minimum 7-10 years’ experience in a senior role within Business Intelligence from a large complex international organization
• Documented ability of delivering above customer expectations
• A sincere interest in working with and supporting the business in driving value from data
• Excellent communication and interpersonal skills, strong integrity and a humble personality that goes well with people at all levels in a global organization
• Manage daily production operations through the Production Manager, Production Supervisors and/or production teams to maximize production inefficiencies. This includes the volume of product produced, run rates, raw material utilization, yield loss, downtime, and slowdown while producing high quality product in a safe manner. Ensure that manufacturing / safety standards and expectations are in place, routinely communicated, clearly understood and consistently met
• Manage daily maintenance operations through the Maintenance Manager, Maintenance Supervisor, and Maintenance Coordinator. Establish work practices that optimize machine availability while balancing costs. Establish and implement best practices including preventative measures that continuously improve machine performance. Approve all purchases of storeroom parts and maintenance services
• Meet daily production schedule and requirements. Work jointly with logistics operations to ensure appropriate inventory mix is available, while balancing both production efficiency and raw material demands
• Develop, implement and track compliance to production and maintenance department expense budgets. Control key cost elements to ensure achievement of budget spending goals. Guide both production and maintenance supervision to achieve a balance between production needs, machine reliability and overall repair cost
• Ensure that production crews and maintenance techs are well trained, involved and committed to meeting production, quality and safety requirements. Assure that equipment and machinery complies with all outside regulatory agency requirements and that employees are adequately protected against safety hazards and that the plant is operated within environmental permit requirements
• Provide leadership and direction to the production and maintenance departments. Responsible for maintaining an environment for good employee relations to prevent any union organizing attempts. Work closely with human resources and supervisors to ensure appropriate staffing is maintained. Participate in hiring process to ensure we staff motivated team members. Ability to effectively communicate the Bonus Plan to all employees to maximize participation and impact on performance
• Manage production and maintenance department efforts supporting capital projects. Work with the Engineering Manager and Project Engineers to define plant needs for capital projects. Manage production team efforts to perform raw material and other process trials in conjunction with Technical department
• This is a part time position, not to exceed 25 hours per week with the exception for flight disruption or irregularities. Located at the Incheon International Airport, South Korea
• Oversees the daily operation under the direction of the Senior Director ensuring that service standards are exceeded. Demonstrates by example exceptional customer service. Will act as supervisor for the counter, gate, ramp and low control areas
• Provides management support to internal customers and vendors and serves as HA representative in matters where intervention is required to ensure service standards are exceeded (during the operation) All concerns will be reported to the regional manager for escalation
• Actively communicates the goals and objectives of the division/company
• Professional development, and other related duties as assigned
• Serve as company liason between government and community agencies/organizations
• Plans, conducts and directs work on complex projects/programs necessitating the origination and application of new and unique approaches
• Advises management in long-range planning for areas of specialization
• Responsible for managing and oversight of training and reference materials including content, work instructions, and tools necessary for associates consumption
• Identify, implement, participate, and lead process improvement initiatives
• 5+ years of experience in a related field based on operational area is required
• 2+ years experience in leading/supervising others is required
• Previous experience in a healthcare environment is preferred
• Experience in the areas of customer service and Call Center management at the leadership level, and a deep understanding of interrelationships between Call Center, Health Services, Provider Relations, Sales, Vendors, and Claims and their impact on the success of the health plan as a whole is required
• 6 months of experience in Project management is preferred
• Ability to lead/manage others
• Understanding of managed care and its place in the health care industry
• In-Depth functional knowledge and broad multi-functional knowledge
• Ability to drive multiple projects

Section Manager, Operations Resume Examples & Samples

• Ensure proper communications dissemination to all affected areas within area of responsibility – Department Manager, Process Liaison, Associates, Internal and External Clients
• Coordinates the selection, development, and leadership qualities of skilled and motivated servicing professionals assisting in their career growth by empowering them to assume ownership of their team
• Motivate and reinforce the team culture through effective communication
• Serve as a role model by demonstrating the desired behaviors of fully involved work team members and leaders
• Coach the teams to identify risk, trends and seek and implement solutions for service exceptions
• Ensure through role model behavior, coaching/training that we “follow through” in a consistent and timely manner
• Act as a buffer to outside influences that could prove detrimental to team effectiveness
• Assures timely implementation of new bank policies and procedures ensuring that the team has addressed all pertinent issues, including training
• Ensure that cross-site approval has been received for all policy/procedural changes
• Assist team in maintaining quality and quantity of production while working within the approved budget
• Provides for individual and team growth through the practice of the bank’s personnel policies and positive coaching techniques
• Acts as a consultant to team(s) regarding business and personal issues
• College graduate or equivalent work experience
• Advanced PC skills and ability to use MS Office (Word, Excel)
• Regulatory compliance knowledge with respect to consumer loan requirements
• Understanding of loan accounting systems
• Knowledge of consumer credit policies and products
• Able to read and interpret legal documents
• Customer Service - Models and holds team accountable for outstanding customer service. Engages associates and customers to facilitate/deliver an enriching customer experience
• Sales – Reviews targeted sales and expense tools to quickly identify and prioritize areas of opportunity; sets team direction to maximize sales and deliver profitability targets. Actively participates in peer group discussions to identify trends and/or barriers to business performance
• Team Development – Actively walks the floor and coaches in the moment to enhance each leader’s ability to execute as well as develop their own respective teams. Understands the strengths and opportunities of each direct report and frequently conducts coaching conversations
• Team Recognition and Motivation – Proactively identifies the most effective ways to recognize associates that achieve superior performance and motivates them to deliver on the company strategy
• Specialty Businesses – Leads the Salon Manager and/or Beauty Manager and engages those associates to deliver on client service, sales, and profit metrics
• Performance Standards – Consistently meets established performance standards, including but not limited to product and service sales, customer services, profit, productivity, and attendance
• Education – Bachelor degree or equivalent work experience
• Plan standardised tactical sales performance campaigns, aligned to the function’s marketing activity
• Based on a received campaign brief, assess the requirement from the customer management team for new campaigns to understand the feasibility and impact of new customer campaigns
• Document the aim and scope of each campaign to ensure that it is clearly understood by all stakeholders
• Recommend the most appropriate channel (e.g. telephone, email, SMS) for the execution of the campaign based on a detailed assessment of the impact on the people and technology and the objectives of the campaign
• Ensure that the operational management teams are thoroughly briefed prior to the commencement of new sales campaigns. Ensure that their concerns are adequately addressed
• Analyse and interpret sales & service performance and identify opportunities to close performance gaps via campaigns
• Initiate campaigns in support of achieving business objectives
• Identify proactive triggers in support of high-impact, revenue-generating campaigns to support the business growth objectives of the business
• Implement and manage sales campaigns in collaboration with stakeholders
• Assess a data feasibility study by compiling and submitting an IM (Information
• Management) request to GIS (Group Information Services) in order to ensure enough data is available for the particular campaign requirement received
• Determine campaign structure (e.g. e-mail elements, sms), budget availability, capacity capacity, digital, systems support, by liaising with internal and external suppliers in order to ensure successful campaign implementation
• Conduct internal and external analysis to pick up trends and best practice in terms of evaluation instruments to analyse the effectiveness of the campaign in terms of utilisation of resources, customer take-up and whether campaign-specific targets have been met
• Oversee the development and implementation of appropriate measurement tools for
• Tactical sales performance campaigns
• Manage the system and technical campaign requirements related to new campaigns by participating in the projects and providing the required input related to system development, configuration and technical considerations
• Identify the system, technical and data requirements by analysing the campaign scripts
• Provide the necessary system, technical and data requirements to enable the Business Analyst to create the relevant business documentation
• Campaign Management
• Market Segments
• Delivery Channels
• Ability to Execute
• Understanding Strategies
• Leads implementation of large-scale business improvement programs
• Develops and executes change management strategies and tactical plans to help individuals adopt change and modify behavior consistent with intent of change initiatives
• Collaborates across functional lanes on process improvement projects
• Masterfully articulates the "Why?" behind change programs to help create a shared vision
• 10-50% Travel may be required
• Create, control and deliver the non-payroll expense plans for the entire location
• Oversee the banking; sales audit, accounts payable, petty cash and cash float management functions
• Manage Alterations workrooms to minimize payroll expense while maximizing service delivery
• Manage the timely and efficient movement of merchandise and supplies into and out of the store
• Control all record-keeping to account for every unit received or shipped
• Manage all inter-store transfers to ship within 48-hour turn-around
• Manage 24 hour door-to-floor receiving standard for new merchandise
• Ensure all goods processed for the floor according to standard
• Oversee timely and cost-effective ordering of store supplies
• Deliver accurate, complete inventory counts
• Manage and negotiate store contracts as appropriate including HVAC, elevator, escalator, fire equipment etc
• Maintain cleanliness of store through management of in-house or contract
• Housekeeping service
• Manage store communications systems including POS, PC, Telephone and Fax equipment
• Create Personal Performance Plan, leading by example
• Assist in building and retaining high performing Administrative, Customer Service, Shipping & Receiving, Alterations, Maintenance and Housekeeping teams that are capable of delivering the work to meet performance goals
• Drive business improvements and champion systems and process change
• Comply with all Health & Safety policies and requirements
• Post-Secondary desired in business management or logistics
• 3-5 years experience in similar capacity
• Develop Efficient, Integrated, and Executable plans that enable UA to make Great Product and win at the shelf with our Customers
• Operationalize strategic objectives of the organization
• Manage the creation, alignment, and communication of seasonal Product Calendars
• Shepherd and protect critical mesh-points in the calendar, enabling execution
• Ensure new processes are continuously implemented & enforced
• Work with Performance Management and functional SMEs to understand progress to the plan
• Be the headlights. Ensure information and upcoming steps are understood and actionable by the teams. Working across function to coordinate detailed activity (steps between the steps)
• Communicate upcoming processes and steps to functions via reliable and repeatable forums (PODS, POD 2.0, APAC, WATS.)
• Ability to communication across levels of the organization
• Ability to visually represent and communicate process
• Process evaluation and design
• Consensus building and decision making
• Broad knowledge base of Under Armour (or other brand/manufacturer) basic processes
• Network and relationship building
• Previous experience in retail industry (Product, Development, Merchandising, or Planning) required
• 6-8 years work experience in a high-growth dynamic operating environment, with 3-4 years in operational and/or technical project management roles
• 3+ years management experience leading a small team a plus

Manager, Operations Evaluation Resume Examples & Samples

• Lead performance analysis within the railroad's Operating Department
• Identify systemic operational problems and critical issues
• Develop alternatives to current operations increasing service reliability, asset utilization, and productivity
• Guide the development of new operating processes/practices, technical solutions, and investment decisions
• Lead and manage cross-functional teams with other internal departments, regional operations and within Network Planning to develop action plans to improve service performance and productivity
• Manage the evaluation of proposed and/or implemented transportation/operational changes to service reliability, capacity, and efficiency
• Develop and produce analyses and presentations for use by senior management
• Communicate, present and consult with others regarding recommendations, products and capabilities
• Guide, coach, and help develop personnel
• A Bachelor's Degree preferably in Business, Economics, Finance, Transportation, Decision Sciences, Operations Research and/or Engineering
• Have a hands-on approach to oversee/optimize agency performance through in-depth analysis on effectiveness of collections, key process indicators and collector level effectiveness
• Lead a performance analyst based in the UK
• Provide thought leadership, drive initiatives and grow agencies market share, maximizing returns through best-in-class collection economics
• Understand key drivers in performance, optimal settings for the key drivers, motivation behind actions/operational levers and impacts to results
• Ensure that the partner is audit ready 24/7 and drive compliance to regulatory and AXP requirements
• Support Team in Conducting regular site visits and telephonic reviews of performance, governance and collection initiatives and document daily, weekly, monthly engagement actions with partners and management
• Collaborating with agencies and internal partners for timely completion of all Global Collections Oversight reviews / Internal Audit/ TSM - 3rd party security / GSM / Technology audits and remediation of findings
• Oversee Training of partners and collectors -Engage with partners in hiring, training and developing talent
• Carry a small business owner mind-set working with a strong sense of urgency and purpose in the execution of treatment/solutions
• Partner with agencies to identify opportunities / root cause, deliver and monitor solutions to improve overall performance / governance
• Implement and maximize the usage of collection treatment tools/strategies
• Leverage best practices across the network through learning from /sharing successes among other agencies and with proprietary sites
• Develop and maintain positive working relationships and collaborate with teams within GCN as well as other business unit’s i.e. Risk management, GCO, Compliance, Global Supply Management in EMEA to ensure achievement of mutual goals
• Self-directed and passionate about driving results with deep experience in credit / collections operations. Preferably, experienced in managing 3rd party vendors
• Strong thought leadership with proven ability to drive innovation and change
• Excellent analytical and problem solving skills - to gain insight and take action from analyzing data
• Ability to partner, direct, and drive results with agencies
• Ability to lead, influence, and contribute at various levels of the business
• Strong verbal, written and inter-personal communication skills to maintain strong relationships within the business and with agencies
• Proven ability to successfully multitask and constantly juggle priorities
• Experience in people Leadership an advantage
• BDegree or an NQF level 6 equivalent
• Project management certificate (preferred / advantage)
• 5 years Banking Experience
• Minimum 2 years operations and risk experience
• Line management experience – managing specialists
• Business Analysis experience (Preferred / Advantage)
• Absa Systems (FBSS, BDP, SPMS, CCP, MDT, ESS) and MS Office (Word, Excel, PowerPoint and outlook) – Expert
• Relationship Building Skills (Advanced)
• Information Security & Fraud Awareness (Advanced)
• Administrative and document management skills (Advanced)
• Maintain effective general and preventive maintenance programs, including the implementation and management of the MicroMain system
• Work effectively with the National Operations Director to implement Corporate programs
• Monitor all tenant, landlord construction as well as legal tracking
• Monitor all center-contracted services and vendor supplies- in particular, monitor emergency and “off hours” work (snow removal, flooding, power outages, etc.)
• Obtain bids and prepare work orders
• Participate in GGP’s sustainability efforts
• Work with (Senior) Operations Manager to supervise and administer all GGP maintenance employees to insure maximum performance and compliance with all GGP policies and procedures
• Work with (Senior) Operations Manager to identify and resolve Human Capital issues in conjunction with GGP policies and under direction of GM
• Prepare documentation for the expense portion of the quarterly forecast/business plan
• Work with Accounting team to insure timely payment of invoices
• Conduct operational audits with (Senior) Operations Manager and ensure processes are in compliance with corporate policy
• Prepare back-up information for operational reports for regional/corporate managers
• Assist with marketing related events and promotions as needed
• Work effectively with the (Group) Business Development Representative to help implement the specialty leasing program to maximize income
• Help maintain all State and Federal required reports and safety documentation
• Assist with recording asset inventory and property purchases
• Work with (Senior) Operations Manager to implement Risk Management and Emergency Planning procedures
• Maintain building systems and technical systems (i.e., computers and peripherals)
• Work with (Senior) Operations Manager to understand utility rate structures as well as analyze and monitor utility consumption
• Participate in Manager On Duty rotation
• Other duties as required
• Minimum of 1 year of experience within management with a focus on coaching and engagement accountabilities
• Call Center and Insurance experience a plus
• Proven track record of delivering strong results over time
• Ability to foster a high performing team environment
• Possesses strong interpersonal skills and influencing abilities
• Ability to communicate across small and large groups
• Readily able to adapt and lead others through change
• Good organizing, planning, time management and delegation skills
• Ability and desire to coach and mentor others
• Likes working with others and in a team environment
• Ability to work in a structured environment
• Good business acumen and professional demeanor
• Work hours M-F 8:30am- 5:00pm, Saturdays 730am-300pm. Requirements include working 1 Saturdays per month with a weekly comp day given. Flexibility to adjust work hours based on business need
• Responsible for ensuring all daily work assignments are completed properly and safely by the Foremen/Chief Supervisors and hourly union labor you supervise
• Responsible for directing the Foreman/Chief Supervisors in their daily work assignments to minimize labor cost and maximize terminal efficiency
• Responsible for determining and ordering appropriate labor, including additional labor as you deem necessary and as business needs require
• Permitted to hire and schedule competent labor and direct the labor workforce in the performance of their daily work assignments
• Responsible for monitoring the arrival times of all labor, authorizing any necessary overtime, ensuring that labor is properly identified on all payroll records and ensuring that any and all appropriate payroll adjustments are made for labor based on their actual hours of work
• Responsible for determining necessary terminal equipment requirements and other Managers as you see fit and directing the labor working in the grounding operation in order to maximize terminal yard space, secure required chassis and improve vessel productivity
• Expected to use your independent judgment and discretion in making important operational decisions. i.e.: shift an operating unit from task to task such as flip line to break bulk, move Transtainers from delivering imports to grounding exports, shift an operating vessel gang from one vessel to another, shift an operating rail unit from discharge to load back and assign or reassign gate clerks between functions. Your decisions should be guided by business needs with the goal of improving overall terminal operations by maximizing labor efficiency and minimizing terminal turn-time
• Responsible for the development and execution of operating plans throughout the terminal facility
• Responsible for and have the authority and discretion to carry out discipline of the labor you supervise, including Foremen/Chief Supervisors and hourly-paid union labor - you have the authority and are expected to warn, cite, replace or fire labor that is not carrying out assigned work as instructed or in a proper or safe manner
• Expected and required to direct the I.L.A. Foremen/Chief Supervisors to take appropriate action to achieve efficient and safe operations within the terminal facility, including directing the I.L.A. Foremen/Chief Supervisors to warn, replace or discipline rank and file I.L.A. labor as you deem appropriate
• Expected to issue appropriate discipline to I.L.A. Foremen/Chief Supervisors whenever necessary. For purposes of administering discipline and warning, citing, replacing and/or firing labor
• Required to become familiar with and utilize the applicable labor agreements and grievance adjustment procedures
• Responsible for handling any grievances that are brought to your attention in an expeditious manner, and you should obtain all relevant facts and use independent judgment and discretion in adjusting any grievance
• You have authority and discretion to determine and implement an appropriate resolution to resolve a grievance, such as hiring additional labor or paying for time in lieu thereof
• You have the authority to work with another member of the Management Team of any other part of the APM terminal operation to cooperatively address and resolve the grievance
• Motivate and coach staff to ensure that all Key Performance Indicators and service metrics, such as quality, productivity and customer satisfaction performance standards, are achieved
• Recommend, develop, and establish the performance metrics, operating procedures, controls and goals
• Communicate changes, updates and outstanding global issues to their team
• Personally sets the leadership and management example for the standard of excellence in reaching the organization’s goal of becoming a best-in-class customer service
• Ensure that the product knowledge and skill levels of the Team members are kept current with new technologies, services and changes to the existing environment
• Provide ongoing coaching and feedback and recommends training and development plans to ensure management and employee development, consistent with the promotional opportunities available and individual employee career objectives
• Adherence to security policies and procedures

Manager, Operations UAL Resume Examples & Samples

• Drive Sports Fashion initiatives to ensure alignment of strategy and projects
• Seek out operational opportunities across the team, and provide input on solutions from ideation to execution
• Support the Operations team with tools and projects as assigned by Sports Fashion Operations lead
• 5+ years of related experience in merchandising, operations or role
• Strong organizing skills
• Ability to work independently and cooperatively with diverse group

Manager, Operations UAS Resume Examples & Samples

• Responsible for supporting the overall business, operations and functions within Sports Fashion
• Manage critical business needs and processes across the Sports Fashion team, as well as, manage the operations of our vendor and supplier groups
• Build and maintain relationships with internal and external key partners
• Maintain and provide updates as it relates to operational excellence across the team. i.e calendar management, KPIs, key meetings and milestones
• Ensure Under Armour standards and objective are being met
• Own the performance of managed vendors
• Bachelor’s degree in Business or Merchandising
• Results orientated
• Ability to manage multiple projects on various levels with different and converging timelines
• Strong Word, Excel and Powerpoint knowledge
• Experience working in SAP is preferred
• Required experience: 3+ years of experience in Transportation, supply chain, or logistics
• Required mastered skills: MS-Excel, MS-PowerPoint
• Managing multiple projects at once while ensuring deadlines are met and data output is accurate
• Champion ideas and influencing organizations in order to ensure ideas are executed, especially in scenarios where direct authority is absent
• Communicating complex concepts in easy-to-understand terminology
• Communication with multiple levels of an organization, including senior management and cross-functional groups
• Bachelor’s degree in supply chain, business, engineering, mathematics, economics, operations research, or statistics
• Manage day-to-day inbound warehouse operations, including: trailer management, unloading, check-in, put-away and location maintenance
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
• Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Responsible for supervisory and employee population development, training, coaching, counseling and performance appraisals
• Must be flexible with work schedule to be a visible leader and maximize employee interactions for a multi-shift distribution operations
• High school diploma required degree preferred
• Ensures employees operate within guidelines
• Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
• Gains consensus from various parties involved
• Manage and develop manufacturing systems that increase productivity, quality and lower costs
• Facilitate, educate, motivate, coach, counsel and guide the manufacturing group to ensure that they have the ability to deliver results
• Develop and implement a process for continuous improvement
• Manage the labor relations issues that impact the operation
• Oversee the production scheduling and training functions
• Ensure the essential business information is clearly communicated and understood by all members of operation
• Track recurring downtime issues and drive for resolution at the root cause level
• Work in unison with other functions to ensure that services, goods, materials and ingredients for the operation are delivered in a timely manner
• Ensure the operation meets safety, sanitation and quality standards
• Provide a credible sounding board and counterbalance to the Plant Manager when exploring and discussing alternatives, concepts, ideas, etc
• Manage the team on a daily operational basis; including setting their objectives, performing monthly reviews and end of year appraisals
• Identify support problem areas and resolve where possible in a timely manner ensuring that appropriate staff and customers are kept informed
• Engage in the decision process of client change requests approval with change manager and agree resources which will execute
• Produce training/development plans for direct reports and organize monthly reviews of these plans
• Act as Incident/Crisis Manager as required during outage situations
• Work with Customers to resolve issues in a timely manner as planned by Customer Account Manager, Engineering and Client Services Partners
• Daily review of open cases and escalate any issues to Senior Management
• Production of team weekly report
• Review the team handover meetings to next team
• Manage team to ensure achievement of Client Services KPIs
• Build good relationships with peer managers and their teams as well as CenturyLink clients through appropriate communication and team working
• Ensure procedures are adhered to at all times
• Previous experience managing a technical teams
• Bachelor’s Degree in related field or equivalent work experience
• Effective meeting skills
• Strong and Effective communication skills
• ITIL accreditation
• Demonstrable technical skills
• Background in Storage and Backup Technologies
• Manages all stations, pipelines, and personnel to ensure safe and efficient operations across a broad geographical area to include Tennessee and Mississippi
• Oversees functions related to outside contractors operating on company property or in company Right-of-Way areas in order to protect company interests
• Oversees pipeline and station operations to achieve goals within budgeted funds and available personnel
• Plans and organizes workloads and staff assignments, reviews progress, directs changes in priorities and schedules as needed to assure work is completed in an efficient and timely manner
• Participates in the selection/promotion of staff, salary change considerations, and disciplinary matters. Conducts performance evaluations
• Coordinates safety and emergency response, and new hire orientation training and programs
• Develops short and long-range plans, goals and objectives for the area operation
• Coordinates with other departments, governmental agencies, and customers
• Manages projects within assigned area of responsibility
• Ensures compliance with all applicable local, state, and federal regulations affecting pipeline system operations
• Reviews contracts pertaining to work around company facilities to ensure company property is protected. Includes screening and reviewing leases, foreign crossing permits, highway expansion, or any Right-of-Way intrusion
• Coordinates company response relating to actions of outside contractors which includes site inspection, markup of as-built drawings, and confirmation of scope of work to be completed
• Oversees inspections of station and pipeline facilities for compliance with maintenance, housekeeping, environmental, regulatory and safety requirements
• Oversees general pipeline system maintenance and DOT and Environmental compliance activities within the area of responsibility
• A minimum of 10 years, well-rounded experience in pipeline system operations, maintenance and/or engineering is highly desirable. Effective use of time management is of key importance in order to properly identify priorities and to ensure that all job requirements are satisfied
• Proficiency with computer applications, including Microsoft Excel, Word, Project and Outlook
• Must be self-motivated and capable of working with minimal supervision and/or direction
• Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, customers, vendors, and regulatory agencies
• Management and supervisory principles and practices
• Gas pipeline system operations and maintenance
• Regulatory requirements for operation of DOT facilities
• Environmental laws and regulations as they relate to operation of pipelines with FERC Maintenance Restrictions to include wetlands, marsh areas and numerous major water body crossings
• EPA laws and regulations as they relate to the operation of RICE and Turbine MACT units
• Planning and Organization: Establish a course of action for self and/or others to accomplish specific goals; plan and prioritize proper assignments of personnel and/or appropriate allocation of resources
• Leadership: Utilize appropriate interpersonal styles and methods in guiding individuals/department (subordinates, peers, superiors) or groups toward task accomplishment. Consistently adhere to Kinder Morgan’s policies and procedures and be a positive example for others by demonstrating the Company’s core values of honesty, integrity and respect for people
• Analysis: Identify problems and/or cause-effect relationships; identify key issues; secure relevant information from all appropriate sources; identify possible root causes of problems and develop and implement corrective actions for resolution of problems
• Sound Judgment: Make decisions and/or take action based on logical assumptions derived from factual information gathered; seek out information from established policies and procedures and/or knowledge experts; seek input from others
• Effective and Professional Communication: Establish and maintain effective working relationships with all levels of management, employees, customers, vendors, and outside regulatory agencies at the local, state and federal level; clearly and effectively communicate both orally and in writing, using good grammatical form, on general issues, as well as on technical issues pertaining to area of responsibility
• Computer Applications: Operate a computer at a functional level as it relates to software programs utilized
• Mathematics: Apply good math skills for calculating and conversion work
• Maximizes Performance: Responsible for establishing performance goals for staff, coaching performance, providing training, and evaluating performance; including taking disciplinary action when necessary
• Integrity: Maintaining and promoting social, ethical and organizational values when conducting internal and external activities
• Initiative: Actively attempts to influence events to achieve goals; does not wait to be told, but is a self-starter who takes action to achieve goals beyond what is required. Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients and vendors
• Teamwork/Cooperation: Works effectively with team/work group, as well as with other departments and/or outside contractors/agencies and customers to accomplish organizational goals; takes action that respect the needs and contributions of others; takes responsibility for actively participating and contributing to team efforts; supports a team consensus or decision; acts as team facilitator when appropriate
• Two (2) years’ experience in relevant manufacturing or processing (packaging, aseptic/sterile, bulk, solid oral dosage, etc.)
• Demonstrated experience in building a high performance team and enabling problem solving and continuous improvement by using MPS/lean manufacturing principles and inclusion
• Demonstrated experience of interacting with site, divisional or regulatory audits
• Working knowledge of SAP, PAS-X, and/or other MRP systems
• Defines and consults on measurement strategies, tools, scorecards and surveys across organization
• Provides measurement and cost savings support (development, reporting, validation and improvement) for service management
• Ensures projects are completed within committed time and budget and are integrated with other business and related projects
• Generates business consulting policies, standards and procedures. Actions have significant impact on key business objectives
• Will manage a team to ensure deadlines are met and workload is effectively balanced. Provides complete, accurate and timely responses to customers, and account managers
• Strong project delivery methodology skills
• Financial management capabilities
• Strategic acumen
• Able to work independently and as part of a collaborative group
• Ability to lead by example, infusing camaraderie and collaboration amongst team
• Ability to formulate action plans
• Ability to manage in a matrix environment
• Strong Operational Faculties
• Demonstrated ability to collaborate and able to develop and maintain effective relationships with individuals at various levels of the organization
• Self-motivated professional, with strong influencing and negotiation skills
• Strong communication (written/oral/listening), people assessment and performance development skills
• Strong Operations management experience with 3-5 years management experience to include coaching and the development of staff
• Five or more years experience in the managed care, healthcare or insurance industry involving account management, and customer service and vendor relationships
• Clear progression in work experience to include additional responsibilities with each role
• Bachelor's Degree preferred or relevant experience
• Must possess the ability to drive change and effectively manage communication with internal and external customers
• Ability to work in a matrix relationship environment; achieve results in a production/quality driven environment
• To successfully direct the overall business in a designated region, the MO should possess strong business acumen, exhibit strong leadership and motivational skills, demonstrate sales competency, possess a high degree of customer focus, understand and lead change management, exhibit high level of problem solving and decision making, and have the ability to develop and maintain financial budgets
• MO’s are required to provide company direction to all team members within their region through coaching, operations knowledge and business directives as indicated by senior leadership and the division goals
• Important qualities of a MO include motivation, self-confidence, flexibility, decisiveness, good business judgment, the ability to clearly communicate in a persuasive manner, and sheer determination
• Responsible for the daily, weekly, and long-term manufacturing activities. Manages manufacturing personnel maintaining schedules, ensuring that resources are available and personnel are adequately trained on processing and safety to execute their activities per established procedures
• Supervises the manufacture of all products of the plant at the most economical cost consistent with prescribed quality and standards on a timely basis
• Troubleshoots process, leads/supports closure of area deviations and investigations and ensures implementation of appropriate CAPAs
• Actively participates/contributes to technology transfer, start-ups, design and implementation of process changes, typically working on cross-functional teams
• Addresses human resource development opportunities and challenges. Determines staffing needs and organizational structures required to efficiently meet production plans. Develops subordinates to prepare them for future promotion (building bench strength). Actively participates in hiring the best and works to develop an exceptional workforce
• Maximize capital resources. Responsible for cGMPs. Ensure plant and equipment are maintained to best possible working condition
• Support customer relations’ efforts by meeting customer standards and delivery dates. Participate in resolving customer problems and reinforce marketing department’s customer relations program
• Establish methods and means for handling, storage, packaging and delivery of products to prevent damage and deterioration
• Identify the training needs and schedule required training of all the employees under direct supervision
• Support Lean Manufacturing Management and participate on the Lean Manufacturing Steering Committee
• Maximize capital resources and assist in maintaining equipment and facilities in proper working condition. Requests for new capital equipment must be coordinated by working with the appropriate site personnel (i.e. production, engineering, continuous improvement, finance, maintenance and/or plant management) tasked to accomplish this result
• Consistently promote the plant safety program, lean initiatives, training program and HR policies while holding employees accountable to follow all site policies, practices and procedures while also delivering results
• Cover for the Plant Manager when required to do so
• Participate in customer audits, customer complaint investigations, plant tours, etc. as requested or required
• Education: Bachelor's in a technical discipline to include: Business, Operations or Engineering
• Experience: 8-10 years of experience
• General knowledge of OSHA/EPA/safety regulations, manufacturing and process automation
• Working knowledge of business and shop floor systems to effectively manage operations; prefer SPA and MS Office applications
• Experience working with ISO9000, FDA and cGMP required
• Understanding and experience in use of Lean manufacturing principles
• Ability to read and interpret documents and drawings, specifications, safety rules, operating instructions, procedure manuals and regulatory documentation
• Ability to write routine reports, correspondence and process documents
• Ability to speak effectively before groups and employees in the organization
• Write monthly progress reports and capital requests
• Ability to understand mathematical concepts such as probability and statistical inference
• Pharmaceutical manufacturing experience preferred
• Previous experience managing private and concert events
• Computer savvy and proficient in MS Word, Excel, Outlook
• Previous management experience and strong leadership skills
• Ability to work flexible schedule including nights, weekends, and holidays
• 5 to 10 years of professional experience with focus on production, logistics or industrial engineering and Finantial knowledge. Bachelor's Degree in Engineering or related field
• Excellent communication and coaching skills at all levels from the shop floor to top management
• Highly energized and self-motivated with experience working with teams to implement change
• Ability to effectively and efficiently lead cross functionally as well as with suppliers and customers
• Strong planning/organization & time management skills
• Ability to think strategically and execute tactically to deliver results
• Demonstrated project management skills, Track record of successful project management
• Fluent in both spoken and written English
• Working knowledge of the manufacturing processes used by the organization
• Working knowledge of organization and company transactional processes
• Fiber Optic Knowledge.(Desiderable)
• Develop, maintain and adapt system resources to changing customer needs to whether it is interaction with the System Status Manager or staffing an ambulance or wheelchair van during times of unanticipated system surges
• Assist in the negotiations of contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies
• Keep current on industry trends that have potential impact on the division
• Participate in the planning, control and monitoring of operating budgets for assigned areas of responsibility
• Participate in marketing activities and business development to increase revenues and decrease costs
• Prepare and analyze financial and other data reports. Make modifications to Operations to contain costs and promote efficiencies
• Ensure compliance with AMR policies and procedures
• Ensure continuous quality improvement through clinical, communications center, and protocol interaction
• Manage the recruitment, retention, development, and formal recognition of employees
• Manage employee performance by setting and communicating standards, measuring results and providing feedback
• Role model appropriate behavior with regard to AMR Mission and Values
• Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development
• Actively develop, train and promote the use of work teams for process improvement
• Ensure effective, timely and cost-efficient contract administration
• Share information with others in the region, other AMR operating companies, and Corporate, to increase the use of best practices
• Ensure effective risk management (e.g., workers’ compensation, safety) through proactive education and training programs
• Manage inventory (including the fleet of vehicles) in a cost-effective manner
• Participate in the administration of the capital budget to ensure effective use of available resources
• Moderate travel to assigned areas of responsibility
• Knowledge of or managed SSM systems within a mid-large 911 and IFT market
• Effective oral, written, and interpersonal communication skills
• Driving record in compliance with AMR’s Driver Qualification Standards
• Able to obtain Colorado State EMT or Paramedic Certification and maintain throughout tenure - Preferred
• *EOE including Veterans and Disabled***

Quality & Performance Manager Operations Resume Examples & Samples

• Minimum 3 Years in Telecom with operators or vendors from Regional experience
• Good knowledge and understanding in defining KPIs/PIs for Radio, Core (CS & PS), VAS, Transmission (IP, DWDM, MW)
• Able to manage a team to achieve the defined targets
• Ensure the coordination between different departments (Planning, MS, Optimization, Operation, and B2B) to perform cross functional alignment for better understanding and to correlate with network issues
• Daily follow up on performance degradation through escalation with different priorities. Continuous follow up for the resolution
• Ability to challenge the team to fulfil the requirements and enhance the knowledge at different levels
• Knowledge of Nokia, ZTE, ALU is a plus for better understanding and management of OML
• Optimization experience is required for the role
• Minimum experience in Telecom Performance & Quality management, recommended 3 Years
• Good knowledge in Managed Services environment and SLAs to deal with Vendor management at different levels
• Maintain effective general and preventive maintenance programs including the administration of an Enterprise Asset Management system
• Be trained on and execute all bids, work orders, contracts and invoices through GGP’s proprietary PROLIANCE web based software
• Obtain bids and prepare work orders and service contracts
• Participate in continuous process improvement projects that result in value creation for the business
• Work with (Senior) Operations Manager and Security Director to implement Risk Management and Emergency Planning procedures
• Maintain building systems and technical systems (i.e., computers, peripherals and energy management system)
• Leads and develops site Safety and Operations Strategy - Responsible for overall site operation and process safety
• Manages long term operation and objectives of PTA Units and OSBL
• Manages TAR optimization and overall execution
• Provide Leadership and direction to Manufacturing Leaders to achieve unit and plant objectives
• Establish boundary conditions, targets, objectives and desired behaviors for the area teams
• Require adherence to unit and plant operating, safety and administrative procedures and practices
• SPA for site Safety and Operations Planning and Execution
• Ensure Unit Manufacturing Team objectives are in alignment with long term Plans and Strategy
• Conduct routine leadership safety and compliance audits to ensure S&O objectives are met
• Interface with key stakeholders to optimize plant operations and ensure consistent application of policies and procedures
• Ensure annual performance plans are developed and monitor performance against those plans
• Foster employee development through training and job assignments – ensure long term Succession Plan is in place
• Participate and lead in incident investigationsDevelop and manage the Site operating budget
• Minimum of 15 years of industrial experience in a manufacturing environment, preferably in Chemical or Oil & Gas Industry
• 7+ years’ experience managing cross functional teams
• Proven record of leadership accomplishments
• Demonstrated ability to lead and sustain change
• Understands and champions systematic operations, procedures & practices
• Holds self and others accountable
• Proactively seeks to make continuous improvements
• Communicates effectively (Written and Oral)
• Initiates and drives change
• Resolves conflict effectively
• Champions diversity and removes barriers to employee performance
• Manages competing priorities; handles multiple tasks; organizes resources to meet objectives
• Works with others to achieve results and maintain a positive relationship
• Has working knowledge of all phases of unit operation
• Makes effective decisions in a timely manner
• Facilitates the shift teams
• Effectively coaches and counsels personnel
• Understands plant financial requirements and processesUnderstands and applies business focus to unit operations
• Graduate, with previous working experience in ML and computer/ systems skill
• Understanding of process excellence initiatives & ‘Six Sigma’ process management
• Good inter-personal and communication skills
• Visual Factory Trainings
• Engage with customer to understand business needs and agree upon next step
• Problem Solving and Analytical skill
• Participates in site evaluations and prepares inclusive quotes that include: scopes of work, price estimates and contingencies
• Develops new business within territories
• Provides technical support to management and subordinates
• Makes recommendations for improvement in workflow and project management
• Works with governmental and regulatory agencies and maintains community relations
• Ensures operations are properly staffed and personnel are properly trained
• Participates in budget development and manages operating and capital expenditure budgets and reports
• Develops and monitor applicable metrics to measure operational objectives
• Evaluates operations to control costs and maintain competitive position
• Ensures protection of Company assets through ongoing maintenance of facility infrastructure
• Provide support of activities to renew, amend, modify or expand existing licenses or permits consistent with adopted business plans
• Ensures implementation of company policies and procedures
• Manages the operation in order to meet customer expectations for quality and service
• Performs other, related duties as assigned. These are duties may not be specifically listed in this description, but which are within the general nature typically associated with the employee’s level of work
• Bachelor's degree in engineering, chemistry, biology or related fields, or an equivalent combination of education and experience
• Knowledge of hazardous waste management typically gained through 5+ years of progressively experience
• To perform the duties of this job, the employee must have thorough knowledge of complex regulations specific to the environmental waste industry management principles and best practices including analysis and evaluation; research methods and strategies
• Must be knowledgeable of current industrial safety practices and industrial hygiene measures and of hazardous waste treatment, storage, and disposal operations
• Essential competencies to perform this job include analytical, organizational and problem solving skills; must be detail oriented and possess technical aptitude
• Ability to work under pressure, exercise independent judgment and select effective course of action while controlling resources and expenditures
• Knowledge of Excel, Word, and PowerPoint applications is essential
• Build and sustain relationships with auction, field and regional teams. This is to include the Regional Management partners and teams, Auction General Manager, Assistant General Manager, Front Line Department Managers and team members
• Enthusiastically promote, communicate and champion identified change management, project adoption,
• SOP practices, communities of practice, and continuous improvement culture across operating units
• Reviews and partners on content and delivery of training programs developed by m.power project training team for various operational departments on processes and procedures
• Approves and enforces the improvement plans developed by deployment team Managers for lower performing and gap identified locations as needed
• Engage and partner with team of “Regional Partners” at our field locations who will act as subject matter experts and provide support to locations within geographic markets (i.e. peer to peer support)
• Partner in development with Regional Ops and Auction Management for designated “Centers of Excellence” for each market and for all function areas within m.power scope related to project change management, training, coaching, SOP, Communities of Practice and adoption
• Acts in an advisory capacity to m.power project deployment teams, management teams, Ops and CE partners including development of relevant business objectives, project readiness, measurements, process adoption and sustainability
• Identify opportunities that enable operating locations to achieve and exceed m.power and project deployment goals
• Review and discuss departmental compliance and success measure reporting
• Build sustainability model and educate partners for each m.power specific project deployment
• Bachelor's degree in Business Management or equivalent preferred
• Experience at operational project deployment
• Experience with business support software applications such as Microsoft Office (Word, PowerPoint, Excel) required
• Demonstrated experience in organizing, prioritizing, and coordinating complex team efforts
• Possess a solid understanding of the wholesale automotive industry, i.e., industry structures, key players, competitive dynamics, technological underpinnings
• Ability to lead through influence
• Highly motivated with a strong work ethic
• Demonstrated bias for action and results
• Ability to handle stress and multiple priorities
• Excellent people, teamwork, and customer service skills
• Clear and effective written and verbal communication skills
• Demonstrated ability to multitask successfully
• Ability to travel 75%
• Recruits, coaches and develops organisational talent
• Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organisational objectives
• Creates an entrepreneurial environment
• Provides direction and guidance to exempt specialists and/or supervisory staff who exercise significant latitude and independence in their assignments. May supervise non-exempt employees
• Keeps the organisations vision and values at the forefront of decision making and action
• Demonstrates effective change leadership
• Builds strategic partnerships to further departmental and organisational objectives
• Develops and executes organisational and operational policies that affect one or more groups by utilising technical/professional knowledge and skills
• Monitors compliance with company policies and procedures (for example (e.g.) compliance with Food and Drug Administration (FDA), British Standards Institution (BSI), Equal Employment Opportunity (EEO) regulations etc)
• Makes decisions regarding work processes or operational plans and schedules in order to achieve department objectives
• Develops, monitors and appropriately adjusts the annual budget for department(s)
• Provides input to validation activities
• (Experience/Education) National Framework of Qualifications (NFQ) level 7 qualification in a relevant discipline and 9+ years of related work experience or an equivalent combination of education and work experience
• (Technical/Business Knowledge (Job Skills)) Provides direction and monitors progress of exempt specialists and/or supervisory staff toward departmental goals; monitors costs of projects and of human and material resources within a department or unit; monitors company-wide indicators such as market share and profitability; monitors external environment in areas of technical or professional responsibility. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations
• (Cognitive Skills) Develops and/or identifies new work processes and the improved utilisation of human and material resources within the assigned or related functions or groups; facilitates others' participation in the continuous improvement programme; investigates and solves problems that impact work processes and personnel within or across units or departments; develops and communicates a vision for the organisational unit assigned
• (Influence/Leadership) Develops, communicates and builds consensus for operating goals that are in alignment with the division. Provides leadership to assigned staff and supervisors by communicating and providing guidance towards achieving department objectives
• (Planning/Organisation) Creates immediate to long-range plans to carry out objectives established by top management; develops and calculates a budget for a department or group to meet organisational goals; forecasts future departmental needs including human and material resources and capital expenditures; recommends or modifies the structure of organisational units or a centralised functional activity subject to senior management approval
• (Decision Making/Impact) Assignments are expressed in the form of objectives; makes decisions regarding work processes or operational plans and schedules in order to achieve the programme objectives established by senior management; consequences of erroneous decisions or recommendations would normally include critical delays and modifications to projects or operations with substantial expenditure of time, human resources, and funds, and may jeopardise future business activity
• (Supervision Received) Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a relatively long- term perspective, for desired results
• (Supervision Provided) Provides direction and guidance to exempt specialist and/or supervisory personnel who exercise significant latitude and independence in their assignments; evaluates performance of and assists in career development planning for subordinates; often responsible for a centralised staff or professional function of the company

Manager Operations Acat Resume Examples & Samples

• Associate Degree or equivalent plus financial industry experience
• Some supervisory and financial industry experience. Strong technical skills using Excel, Access, etc
• Series 7 is required for this position. The ability to obtain the Series 63 within one year of hire
• Bachelor’s Degree, strong financial, leadership background
• 5 + years Operations experience. Demonstrated technical skills, ability to manage large groups, and manage projects
• Series 7 & 63, 24
• Proficient in Microsoft Office Suite: primarily Outlook, Word, Excel and Access (or SQL)
• Positive leadership and teamwork skills with the ability to lead projects through to completion. Ability to train and mentor others within the department. Ability to influence associate actions and behavior through leading by example. Ability to work with difficult situations/personnel
• Demonstrates professionalism, integrity, maturity, intellectual curiosity, initiative and good judgment; takes pride of ownership and accountability for losses/mistakes
• Using sound judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Able to manage one’s own time and effectively handle multiple demands and competing priorities to meet deadlines
• The ability to clearly communicate in verbal, non-verbal, and written forms to clearly articulate thoughts. Presents information clearly, concisely, and logically
• The ability to analyze, interpret and apply industry rules and regulations
• Ability to put the end client experience at the forefront while remaining compliant with Firm and Regulatory policies
• Program Management
• 12 +3 years of education or more, preferably in life sciences
• Additional relevant certifications would be an added advantage
• 6+ years of experience in BPO/KPO industry
• 1+ years of experience as manager operations
• Experience managing TLs and AMs
• Experience in US healthcare health plan operations (pre-adjudication, post adjudication or adjudication) preferred
• Implementations/transitions experience preferred
• At least one promotion within an organization (i.e. not all promotions should be due to job switch)
• Strong analytical, critical thinking and problem solving skills
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
• Ability to make sound decisions keeping in mind business interests
• Comfortable handling teams across geographies; i.e. other locations within India or in the US
• Capable of working under stress and for extended amount of time
• Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
• Become a subject matter expert on specific, larger-scale processes and activities within FCs, such as 5S audits,
• In your inventory control and systems environment, you’ll manage timely data collection, updating operations metrics on an hourly basis,
• Therefore, you’ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience,
• Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
• Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network,
• Possess a degree from an accredited institution,
• Previous experience in leading large, diverse teams,
• You possess excellent communication skills, both verbal and written,
• You’re competent in two or more production or supply chain areas, with an impressive track record in a similar, fast-paced logistics, distribution or manufacturing environment,
• You possess the ability to manage details, establish and carry out root cause analysis, and then extract and analyse the data you generate,
• You thrive on change, and are willing to relocate if necessary,
• You are ready to work in 4 day shifts, either from Sunday until Wednesday or Wednesday until Saturday
• Master’s degree,
• You possess a grasp of Kaizen and Lean methodologies and related techniques

Manager, Operations Product Centers Resume Examples & Samples

• Plans, assigns, monitors, reviews, evaluates and leads the work of subordinate managers and supervisors
• Prepares and presents operational budgets for assigned functional area
• Keeps abreast and maintains working knowledge of current business strategies
• Advanced concepts, principles and practices of assigned functional area(s)
• Preparing and reviewing operational budgets
• Identifying trends and implementing appropriate corrective action
• Establishing control mechanisms
• Plan, assign, monitor, review, evaluate and lead the work of others
• Bachelor’s Degree (B.A.) in Business Administration and a minimum of six (6) years experience in operations, including two (2) years in a management position in the financial services industry
• Provide oversight, direct, and coordinates all phases of plant and field activities, including harvest, conditioning, rework and distribution cost effectively
• Develop prepared seed and distribution plans
• Coordinate and direct scheduling of quality, conditioning, reworking and treating processes with the Production and Supply Planning Team, and the Plant Operations Manager
• Measure and report plan progress weekly, recognize variances and make adjustment to either meet or exceed plan, meet inventory accuracy business goals while adhering to Quality Core Processes
• Ensure resources, people, processes and systems are in place to achieve site goals
• Responsible for implementation and training of Quality Management System (QMS)
• Participation and coordination of quality and management reviews and ensure audits are conducted with learning implemented
• Develop Continuous improvement process program that drive efficiency and safety
• Coordinate and direct scheduling of needed inventory to facilitate the fulfillment of orders on a timely and efficient manner
• Work within Operating Budgets including COG-P Budgets for Plant Fixed and Variable Costs
• Assist with activity rate development to drive improved operational effectiveness and costs
• Manage and develop Capital Investments to deliver HSE, quality and financial objectives
• Recruit, recognize and retain employees to meet Operation’s capacity strategies
• Implementation of an effective Performance Management program with employee development plans and recognize needed changes in organizational structure to achieve operational and cost effectiveness
• Ensure all policies and protocols are up-to-date and are being followed by all employees and contractors
• Demonstrate critical effectiveness in leadership skills, confronting problems directly, challenge other managers/direct reports to make difficult decisions
• Foster an operational culture founded on adherence to all applicable HSE and other corporate policies, procedures and guidelines. Active leadership in the “Goal Zero” campaign
• Ensure compliance with all OSHA and Government regulations including Worker Protection Standards, Conduct and comply with audits to ensure HSE aspirations are being met or plans are in place
• Develop and nurture a culture which ensures HSE integration into all activities while also encouraging employee to take personal responsibility for HSE
• Works closely on projects with Regional HSE for continuous improvement
• Work with PPT or other specialists to test/implement new production concepts
• Remain current with latest production technology and develop specialized skills (i.e. systems, data analysis, equipment maintenance, fertility, irrigation management, etc.) to support seed production and processing
• Decisive: Ability to make timely and well thought out recommendations that are supported by data and analysis
• Customer-Focused: Responsive to the needs of internal and external customers, particularly dealers and customers in their geographic distribution area
• Results-Oriented: Establishes measurable goals for location employees that are consistent with departmental goals and serve to improve product cost, quality and reliability
• Team-Oriented: Works well across all Business Units and functions; values input from others
• Innovative: Continually seeks new and unique opportunities to improve product quality and cost, and employee satisfaction
• Set direction: Communicates with impact - Gains commitment of individuals and stakeholders in a compelling way
• Create edge: Leads change and holds ambiguity - Uses effective strategies to facilitate organizational change initiatives and overcomes resistance to change
• Drive results: Focuses on customers -Is dedicated to meeting the expectations and requirements of internal and external customers. Manages for performance - Skillfully plans, organizes and monitors performance to create value and achieve excellence in delivery
• Liberate potential: Develops people, organization, and self - Coaches people to excel, provides opportunities for learning, and creates a climate for development and growth
• Requires knowledge and understanding within relevant area which would typically be gained through minimum 2 years of relevant experience
• Bachelor's degree or relevant technical diploma or equivalent
• Supervision – Develops employees and manages employee performance including performance appraisals, management and salary administration for direct reports. Monitors employee work. Handles employee relations issues, scheduling and time record verification, recruiting and billable hours management
• Operations – Completes client reports, develops procedural documents, troubleshoots program issues, maintains program knowledge, and ensures compliance with company policies and procedures including SOP’s, protocols, and FDA/COFEPRIS/ANVISA/ICH and other regulations
• Communication – Acts as liaison between the client, PPD Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program
• Training – Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum
• Other duties as assigned which may include: liaising with the business development team, presenting at PRM/ERMs, functioning as a consultant or Medical Information professional to cover program services, such as, performing answering medical inquiries and documenting contacts, adverse events, and product complaints
• Healthcare Degree (Bachelor’s Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)
• Some programs may require a Pharm.D
• Significant experience (comparable to at least 5 years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information AND leadership experience (comparable to at least 1 year)
• Or equivalent combination of education, training and experience that provides the knowledge, skills and abilities to perform the job
• In some cases a second language may be required
• In most cases a license will be required
• Note: Some countries (e.g., Brazil) may allow for the following requirements: Other Life science/Healthcare degrees (e.g., Biomedicine)
• Ability to handle multiple tasks
• Excellent English language skills (comprehension, speaking, reading and writing)
• Excellent computer and keyboarding skills
• Demonstrated time management skills
• Ability to motivate supervisors and consultants to define and then reach team objectives
• Ability to make difficult decisions under pressure and sometimes without all the information desired
• Ability to coach supervisors to reach performance objectives
• Ability to recognize and take appropriate action when consultants/supervisory performance is not acceptable
• Demonstrate confidence and initiative
• Training/Mentoring skills
• Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English
• Manage unionized hourly employees and collaborate within a cross-functional team environment to ensure that daily manufacturing operations produce high quality product safely and on schedule
• Work 12-hour rotating shifts, lead and coach team members of unionized workforce, plan-organize-prioritize-control-direct operations, solve problems, document first-responses for investigations and safety opportunities, write permits, perform lockout/tagout, lead shift start-up meetings, participate in daily operational review meetings, initiate batch sheet and procedure revisions, manage employee performance
• Identify, evaluate, plan, and execute continuous improvement projects to increase the team’s effectiveness in meeting business goals including safety, quality, productivity, and reliability objectives
• Lead and participate in safety, environmental, and quality audits and investigations and implementation of related corrective actions
• Coach and mentor operators and managers
• Record of safely and effectively leading teams in the manufacture of high quality product
• Consistent demonstration of strong leadership, communication, interpersonal, teamwork, technical, and problem-solving skills
• Desire to excel personally and ability to motivate direct reports and peers to excel
• Working knowledge of current Good Manufacturing Practices (cGMPs)
• Background in vaccine, biologics, sterile, pharmaceutical or API manufacturing
• Experience with industrial scale protein purification unit operations
• Eagerness to perform a wide variety of tasks to support the business
• Lean, Six Sigma, KATA problem solving skills
• Training individuals in complex manufacturing / work environments
• Working knowledge of Delta V and SAP
• Management Relationships (experience working with unionized workforce a plus)
• Undergraduate Degree or Technical Certificate
• Experience coordinating and prioritizing multiple initiatives at once
• Strength in developing effective relationships with different business units, portfolio and project managers
• Readiness to assume resource and people management responsibilities, prepared to manage a small Business Systems Analyst team with projects that range in size (e.g. Tier 3-5)
• Enthusiasm and willingness to foster a culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism
• Lead and direct Airport Operations employees in matters concerning airport operations
• Ensure airport operations functions operate at maximum productivity and efficiency and that airport operations tools and equipment are in proper working condition
• Manage relationships with other Operations Managers, with supervisors in other company divisions and with airport staff to ensure successful coordination of day-to-day airport operations work
• Manage daily planning and scheduling of people, equipment and resources and resolve questions and conflicts; set and communicate approach for resolving large-scale irregular operations, such as delayed flights, severe weather, natural disasters, etc
• Communicate to employees and ensure they maintain working knowledge of policies, procedures and service standards as well as the use of standard tools and systems; ensures policies and procedures are adhered to and enforced while maintaining the highest level of safety and guest service standards
• Resolve employee issues escalated by Leads and Chiefs in close coordination with Employee Support managers; manage compliance and regulatory reporting and associated follow-up with employees, including investigations, on-the-job injuries and drug and alcohol testing
• Serve as an escalation point of contact in matters where additional guest service or intervention is required; maintain a professional relationship with HA guests including travel agents, assist direct sales and guests with special needs
• *DOT Regulation, 14 CFR Part 120 Subpart E 120.105-120.109 identifies this position as performing safety sensitive functions. Prior to any offer of employment or transfer into this position you will be required to submit to a DOT Pre-employment drug test for evidence of Marijuana, Cocaine, Opiates, Phencyclidine (PCP), and Amphetamines or a metabolite of those drugs
• 3 years supervisory and management experience
• 3 years experience in the airline or hospitality industries
• Proficiency in a second language, particularly Japanese, Mandarin, Korean, Samoan or French
• Work experience in cGMP, monoclonal antibodies, biological, sterile, vaccine, pharmaceutical environment or military experience
• Previous experience training individuals in complex manufacturing / work environments
• Management Relationships (Union experience a plus)
• Managing department expenses and staffing to meet the cost center’s planned budget
• Achieving satisfactory results for all audits and compliance regulations as outlined by the corporation
• Ensuring that Service Level Agreements and operating metrics are maintained as stipulated by Fiserv and our client base
• Preparing reports and escalations as required by management on an as needed or daily, weekly and monthly basis
• Providing feed back to their team and mentoring them for the best efficiencies possible
• Identifying training needs for the operational staff and ensuring that appropriate training is administered
• Analyzing daily and monthly MIS audit/reporting to ensure that corrective actions and individual coaching is administered as required
• Motivating and listening to their team members to ensure a well-rounded, enjoyable environment to work in
• Education – Associates or bachelor’s degree in business very helpful
• Certifications – Complete proficiency with Microsoft Office Suite
• Minimum # years’ experience required - At least 3 years in a management position handling larger numbers of staffing
• Type of work experience required –
• As needed to fulfill educational requirements
• Exert your leadership while respecting the vision and values of Bombardier
• Establish and control the achievement of production objectives
• Coach your team in order to develop their talent in the organization
• Identify, document and standardize key processes leading to the achievement of objectives
• Individual must be proficient with Microsoft Office suite of software applications with an understanding of scheduling and accounting toolkits, such as Microsoft Project
• Prior experience working in Medical Information Technology
• Demonstrated knowledge of global patient movement mission planning processes is highly desired
• Demonstrated understanding of DOD military health information technology systems capabilities, including TRAC2ES, TMIP-J, and Essentris/AHLTA is highly desired
• Recent experience in the development of test plans
• Insurance, Sales, Call Center Experience is a plus
• Property & Casualty License or ability to obtain
• High School Diploma required, College Degree strongly preferred
• Working shift to fall between 11:30 a.m. – 9:00 p.m. MST Monday- Friday with floating comp day. Every other weekend required 7:30 a.m. - 3:00 p.m. Based on business needs additional flexibility may be needed
• Proven track record of delivering improved and sustained results over time
• Ability to foster a high-performing team environment
• Possesses exceptional interpersonal skills and strong influencing abilities
• Demonstrated capacity to communicate across small and large groups
• Strong organization, planning, time management and delegation skills
• Desire to coach and mentor others with noted enjoyment of team collaboration
• Ability to successfully manage in a structured environment
• Willingness to learn needed technical aspects of the job
• Strong skills in all basic computer applications (Word, Excel, PowerPoint, etc.)
• Supervise and manage daily functions of assigned student support team
• Assist student support coordinators with problem resolution
• Assess and coordinate workflow of incoming support requests on a daily basis, including new student intake management. May assist with supporting students when needed
• Work collaboratively with other departments, as needed, to assess student support processes, identify opportunities for continuous improvement, and implement new processes and procedures to ensure quality service delivery
• Develop the skills of team members by ensuring appropriate identification of strengths and opportunities for improvement, and coaching employees for optimal performance
• Assist in meeting and exceeding student satisfaction and service level agreements
• Assist with interviewing and hiring of new staff
• Assist with quality assurance, coaching, mentoring and training of coordinators
• Ensure compliance with existing University and federal policies and procedures
• Responsible for data collection and analysis leading to improved efficiencies in workflow distribution, streamlined operational processes, and more effective student support
• May perform other duties and responsibilities that management may deem necessary from time to time
• Some travel may be required (0-10%)
• Ability to work on some evenings and weekends
• Master's Degree a plus
• Minimum 3-5 years supervisory experience in a university setting or service-oriented environment
• Excellent customer service skills and knowledge with 3 to 5 years of related experience
• Basic knowledge and understanding of database applications
• Advance Microsoft Office Suite skills
• Trouble shoot skills and knowledge of web browsers, Internet connections, and email applications
• Intermediate knowledge about web-based technologies and Macintosh as well as PC systems
• Intermediate knowledge of eLearning software platforms
• Reviews and partners on content and delivery of training programs developed by Manheim project training teams for various operational departments on processes and procedures
• Acts in an advisory capacity to project deployment teams, management teams, Ops and CE partners including development of relevant business objectives, project readiness, measurements, process adoption and sustainability
• Identify opportunities that enable operating locations to achieve and exceed project deployment goals and ongoing operating goals
• Responsible for performance of team of technicians over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems
• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
• Drive performance as measured by client’s Key Performance Indicators
• Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
• Resolve FM issues at sites under purview, escalating when needed
• Provide engineering guidance to Technician s as needed to ensure operations are aligned with site and portfolio goals and values
• Develop and manage operating expense budgets for relevant sites including monthly variance reports
• Initiate purchase order requests for goods and services for sites within responsibility
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
• Administer training to ensure compliance, readiness and competency of staff
• Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
• Work with Regional Manager to oversee the delivery of maintenance and repair services
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
• Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
• Support the Regional Manager in the implementation of short and long-term projects for the client as requested
• Assist in the development and implementation of the annual account plan as identified by the Account Director
• Minimum eight years’ experience in Operations Management in an industrial environment containing conveyance, process control and powered trucks in a distribution and/or manufacturing plant
• Experience with managing teams of 6 or more including managers, budget responsibilities, supplier management, problem solving, and client/ customer relations
• Must have solid knowledge of building/ mechanical, electrical systems (MEP)
• Experience required using CMMS systems and reporting
• Demonstrated communication skills written and verbal including negotiation and conflict resolution
• Must have strong computer skills, including MS Excel, Word and Office Strong organizational skills
• Bachelor’s degree or equivalent work experience in Facilities Management or property management preferred
• Relevant training in MHE, Controls Systems, PIT as well as general building operations
• Oversee the day-to-day operations for the division. Provide support and leadership in planning, developing and implementing new programs. Implement new clinical processes in collaboration with the department’s central administration including scheduling, billing and medical information management. Ensure ongoing quality of service in existing clinical, research, educational and service programs
• Develop and administer the division’s annual budget of approximately $14M, monitor financial performance and manage pre-and post-award activities related to sponsored grants and contracts to maximize funding opportunities and limit financial deviations. Develop methods for fiscal analysis, conduct financial and quantitative analysis and monitor existing programs and service. Ensure optimal utilization of all available financial resources, including operating funds and external support
• Manage ~26 staff members who provide support to the division’s clinical and research operations. Oversee recruitment, selection and orientation of new staff. Communicate standards of behavior, professional boundaries and job expectations; identify and provide training and development opportunities; provide feedback on performance and address poor performance
• Work collaboratively with the administrations of the University of Utah Hospital, Primary Children’s Medical Center, and Intermountain Medical Center to maintain the strong institutional relationships between these entities and the division and ensure efficiency of division operations
• Identify and implement strategies for timely, efficient and compliant physician billing to reduce costs and improve quality of care/service for meeting the financial performance goals of the department and division. Ensure optimal utilization of all available financial resources, including operating funds and external support
• Coordinate and manage contract renewals and negations for the division in collaboration with Division Chief and Department of Pediatrics Administration. Participate in business development and department site expansions
• Responsible for strategic planning and quality improvement. Continually monitor operations, programs, physical properties and resource allocations. Work proactively to improve operations; continually refine processes, address customer needs while focusing on the long-term strategic role of delivery
• Provide leadership to ensure quality patient care outcomes. Build both the culture and the support systems within the division to enable delivery of outstanding service to both internal and external customers. Monitor appropriateness and effectiveness of service performance, and implement improvement initiatives as appropriate. Ensure compliance with federal, state and other regulatory requirements

National Accounts Manager, Operations Resume Examples & Samples

• Directs, leads and coaches the daily responsibilities of all direct reports including CustomerOne Strategic Account Analysts and the National Accounts Analysts to meet all business objectives
• This decision making position interacts with all departments at Sage and divisions of Stryker to create both alignment to Stryker and the obtainment of Sage’s sales objectives
• He/She is responsible for cross-functional collaboration internally and externally as well as the leadership and support of the National Accounts department
• The role will be accountable for ensuring contract execution and pricing integrity across all Group Purchasing Organizations and Integrated Health Systems
• The scope of responsibility reaches across all of The United States of America and Canada, and will be driving alignment of pricing, process and execution to contract throughout Sage Products
• Additionally, he/she will provide sales leadership into Group Purchasing Organizations and Health Systems as needed to deliver on the above objectives
• Develop and leverage incentive plans and engagement activities to drive performance and morale on the team
• Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions
• Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance
• Design training for team; seek ways to improve training/onboarding process; develop tools & resources; identify mentors for new hires
• Manage client relationship by proactively identifying program issues & making recommendations on potential solutions
• May participate on client conference calls, attend client meetings, or quarterly business reviews,
• May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT
• Disseminate information to the team through various channels: hold regular team meetings, draft written correspondence, etc
• Collaborate with Compliance team on program audits, address audits findings and implement corrective action
• Ability to evaluate issues, make decisions and recommend possible solutions
• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)

Manager, Operations Ocio Resume Examples & Samples

• Assists with the process of guiding the smooth integration of network hospitals and the North Shore Long Island Jewish Health System by developing goals and objectives to achieve the aims, objectives and programs of the Office of the CIO
• Collaborates in establishing lines of communication among NSLIJHS OCIO and senior management, administrative management and financial management groups of network hospitals
• Serves as liaison and channel of communication between the OCIO and any of NSLIJHS departments, department heads and committees and assists with organization and administrative problems and responsibilities
• Assists in initiating and facilitating inter-institutional services vs. hospital IT services to accomplish quality delivery of services and cost containment
• Monitors status of special projects on an ongoing basis
• Prepares project plans including scheduling, costs, personnel and other operational issues as assigned
• Collaborates with department heads in studies and projects, to maximize the use of manpower, supplies and equipment while maintaining or improving the quality delivery of services
• Create, plan and organize PowerPoint Presentations
• Conduct extensive research and pulling data and allocating to all parties involved
• Provides continuing support in preparation of budgets and allocation of funds
• Assists in the formulation of new policies and procedures
• Develops new methods for improving services and creating efficiencies
• Manages daily department operations including
• Bachelor's Degree in Business, Health Administration or related field, required
• Riverside Energy Center (hourly) Bargaining Unit employees are represented by the IBEW Local 965 union
• A full list of duties and responsibilities is listed below
• As a member of the plant’s management team, directly participates in the development of plant specific goals and objectives. Continuously monitors performance results against financial and operating goals and communicates such information to employees
• Demonstrates leadership in the area of safety. This requires observing and enforcing safety rules and operating practices, encouraging safe work behaviors and promptly correcting conditions and unsafe work behaviors which may lead to accidents. With the assistance of the safety department, investigates accidents and safety incidents. Responsible for communicating safety investigation information to management. Responsible for administering and monitoring safety programs and performing safety assessments
• Responsible for the safe operation of assigned utility systems. Acts as a decision‐maker during life‐threatening emergency situations involving facilities, people and property
• Leads and drives the establishment, acceptance and implementation of operating policies, process performance, and procedures and activities that maximize financial and operating results. Recommends improvements and changes to operating procedures, policies, and processes
• Participates in and prioritizes outage planning
• Performs all management duties including, but not limited to:, budgeting, hiring, performance reviews, coordinating and scheduling work, salary recommendations, discipline, ensure employees report to work fit for duty, leadership, grievance resolution, coaching & counseling, models Alliant Energy’s Core Values at all times
• This position requires a four year degree from an accredited college or university, with emphasis in engineering, business administration, or related area and five years of related experience
• A minimum of three years supervisory experience or equivalent is required. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)
• Experience in manufacturing or mechanical/electrical engineering preferred
• Demonstrated knowledge in electrical power plant operations, particularly Combined Cycle Gas Turbine (CCGT) operations is preferred
• Startup and commissioning experience is preferred
• Experience in supervision of shift workers preferred
• Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
• Work with senior management to establish department and company goals and rely on experience, judgment and innovation to achieve them
• Develop and implement process improvements and coordinate new model introductions
• Liaison between teams, shifts, supervisors and departments, and partner with vendor / customer / client representatives
• Monitor inventory of materials and equipment while facilitating capital equipment procurement and maintenance service calls
• Provide a clean, organized and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
• Accomplish supervisory and human resource objectives such as hiring, performing performance reviews and mentoring / coaching and disciplinary actions
• Meet production financial standards by controlling and minimizing production expenses
• Record production performance by completing daily shift production reports; calculating yields and associate effective rates/quality ratings
• Maintain flow of operations by communicating production status, requirements and problems to next shift
• Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations
• Must have a minimum of 12 years in a leadership / manager position within a fast paced manufacturing, industrial services, distribution or assembly environment; including 7 years in leading supervisors
• Must have experience working within a 5S, Lean, Six Sigma environment
• Associates degree in related field
• Ability to identify potential process and workflow improvements
• Strong math, reasoning, analysis and decision making skills
• Ability to provide practical application of technical skills and techniques in wireless mobile devise processing
• Must have strong knowledge and abilities with Microsoft Excel and Word and familiarity with label printers and bar code scanners
• Detailed oriented with excellent written and verbal communication skills
• Must have the ability to interact effectively and positively with all levels of company personnel as well as external personnel
• Must have the ability to work in a fast paced environment and able to handle multiple priorities simultaneously
• Must be available to work extra hours as needed
• Experience working with an hourly workforce

Area Manager Operations Resume Examples & Samples

• Ensure unparalleled customer satisfaction
• Develop and implement local sales and marketing initiatives
• Training and development of all location employees
• Create standardized business processes that improve performance and enhance customer service
• Maintain Effective Employee Staffing
• Manage Required Administrative Tasks, Controls and Reports
• Resolve customer issues and ensuring a positive customer service experience
• Remain current on all administrative duties according to company policy
• Proven sales ability
• Minimum of five (5) years of management experience in a customer-focused environment preferred
• Previous car rental industry experience preferred
• Identifies opportunities for analysis (process improvement and innovative ideas). Manages the gathering, analyzing and trending of data. Interprets results, leads discussions with key stakeholders to determine if problems or opportunities exist. Develops action plans and tracks execution and results
• Ability to establish and maintain relationships with all levels, develops partnerships with other disciplines and groups, communicates routinely and effectively, motivates others outside area of control
• Manages all aspects of position without direct supervision. Influential voice among peers and with other disciplines. Identifies personal performance gaps and improvement opportunities
• Ability to effectively manage departmental budgets. Ensures forecasting is accurate and timely. Anticipates budget variances and takes action as necessary. Identifies and implements changes to staffing, parts and materials, processes, services or maintenance practices that will impact short and long term expenses
• Is a recognized leader of employee safety, ensures EQT's Safety & Health Policy is understood and practiced, leads by example and follows all policies and procedures, promptly reports and investigates injuries and incidents. Engages subordinates and field employees to identify gaps and opportunities for improvement. Develops and manages program to observe and measure behaviors and compliance with policies and procedures. Promotes and establishes a culture focused on injury prevention
• Manages Supervisors and field employees to ensure compliance and proper maintenance of natural gas engines, compressors, pipelines and related equipment
• Achieves staff results by developing and communicating job expectations, performing appraisals, coaching and training, and enforcing company standards based on performance observations. Evaluates performance and creates plans to promote development. Leads Organization and Succession Planning activities. Ensures process is in place to properly orient, train and qualify new employees prior to performing assigned tasks
• Ensures regulatory compliance program is established, comprehensive and current with compliance deadlines. Ensures Enterprise Asset Management system is current with compliance assets and associated schedule of work orders, maintains documentation and reports. Evaluates processes, performs gap analyses, identifies and implements improvements
• Develops operating and maintenance goals, and establishes associated plans and drivers. Develops and measures process variables and metrics. Implements process to ensure projects and tasks are prioritized, and work schedules are effective in achieving operating goals. Evaluates the effectiveness of team efforts to identify efficiencies and drive continuous improvement
• Manages district/area budget(s) and ensures proper accounting of expenses. Anticipates and understands budget variances. Ensures monthly forecasts are comprehensive. Identifies and implements cost saving opportunities. Leads the development of annual business plan
• Identifies opportunities for capital investments that improve safety, compliance, operating efficiencies, increase volumes, save O/M expenses, etc. Develops economic analyses, identifies alternatives and develops justification. Prioritizes based on capital and resources constraints. Ensures monthly forecasts are accurate and timely
• Ensures Enterprise Asset Management system is current with assets, attributes and associated job plans and work orders. Perform ongoing reviews to ensure job tasks optimize maintenance efforts, reduce costs and downtime due to equipment-related failures. Periodically reviews task and asset data to drive improvement in safety, cost and performance metrics
• Ensures appropriate Operations representatives have be assigned to support departments in the design, construction and safe start-up of new infrastructure projects. Anticipates and communicates potential issues and opportunities that could impact project scope, cost and timing. Ensures start-up plan is comprehensive, and appropriate resources are applied to achieve safety, compliance and operational goals. Reviews performance and applies "lessons-learned" to future projects
• Use systems and resources to monitor and alert operating performance outliers. Leverage systems capabilities to alert when operating outside established parameters. Evaluate performance and implement actions as needed to ensure assets are operating at peak throughput and efficiency given current conditions. Has knowledge of the system (both pipeline and compression capabilities) to identify opportunities to optimize throughput and develop curtailment mitigation strategies. Has knowledge of systems in other districts and how it relates to operating conditions, optimization efforts and contingency plans
• Prioritizes and manages the inspection and repair of gathering and jurisdictional lines. Performs cost analysis and determines most effective repair methods. Identifies opportunities for operating enhancements (increase throughput, increase operating flexibility, eliminating compliance risks, abandonments, etc.). Develops pipeline leak repair program that identifies, tracks and prioritizes leak repair activities. Analyzes leak trends, LUF impacts and density to develop most economical approach based on safety and operational impacts. Identifies pipeline abandonment candidates and prepares business case for funding
• Four-year degree in Engineering, technical or business related field or equivalent combination of education and experience
• 5 years’ experience managing various aspects of natural gas compressor and pipeline operations, or equivalent operations and maintenance experience
• 10 years’ experience in leadership role directing/managing field employees
• 10 years’ experience in the natural gas industry
• Minimum of 3 year’s customer service experience, preferably in management capacity
• Proven people management skills in a similar environment
• Experience in project management will be an added advantage
• Excellent communication and interpersonal skills with ability to interact with all levels of staff and management
• Customer-oriented
• Proactive and creative
• Analytical and decisive
• Able to prioritize and plan ahead
• Knowledge of Call Centre systems and measurements will be added advantage
• Possess good software skills and knowledge of MS Word, Excel, PowerPoint
• University Degree holder
• Ensure adequate staffing levels are in place to assist and co-lead administrative and operational support with focus on margin. Set department/team goals with regular review and coaching with the assistance of site Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations. Effectively communicate performance expectations and desired outcomes regularly. Help lead succession planning for all key roles. Fosters collaboration amongst key roles at the site and in the spirit of One Wyndham establishes a working relationship with Property Management
• Communicate, review, validate, and approve month-end close process, to include accruals, site fees, premium credits, and safe-house tours for site sales and marketing departments ensuring timely submission to corporate accounting. Review, and/or approve check requests, vendor billing and cash reconciliations
• Review and analyze the monthly financial statements including the CTQ (Contracts/Trade Qualified) report. Communicate all findings to the Director of Administrative Operations (if applicable) and/or Area/BU Director of Operations. Participate in the financial review calls
• Responsible for helping to prepare the site’s overhead in all departments for the upcoming year’s budget. Support the Director of Administrative Operations(if applicable) and/or Area/BU Director of Operations in all areas of the budget process including historical data
• Must be computer proficient in Microsoft Office products (Word, Powerpoint, and Excel)
• Strong organizational and presentation skills required
• Knowledge and application of Accounting processes and practices required
• Vacation Ownership / Hospitality Management Experience
• Supports the business by actively defining, managing, and improving our capacity and flow networks with a goal of enabling the facility teams to hit their budgeted CPU deliverables
• Outline & build yearly Supply Planning network capacity plan in accordance with facility capacity/layout and operational constraints
• Work with cross-departmental facility operational & leadership teams, Engineering, and Finance teams to identify future growth requirements and drive facility expansion/redesign plans to expedite storage and throughput growth
• Defines the future product allocation strategy of our network and how to optimize assortment within our fulfillment network
• Ensure correct allocation and setup of existing processes and drive improvement opportunities to increase accuracy
• Demonstrates up-to-date expertise in Walmart.com Operations and applies this to the development, execution, and improvement of action plans
• Ensures operational objectives are communicated to cross-functional business partners and external partners to raise awareness of business performance
• Leads process improvement and cross-functional projects for Walmart.com Operations to completion
• Monitors compliance of external partners (for example, suppliers, transportation) with established Walmart.com Operations processes
• Performs analysis to identify operational issues or areas for improvement
• 1+ years of direct people management experience
• Bachelor’s degree in supply chain, business, engineering, mathematics, operations research, statistics, or STEM related fields
• Advanced degree in supply chain, business, engineering, mathematics, operations research, statistics, or STEM related fields
• Experience with Statistical Analysis tools like SAS, SPlus, or other tool

Manager, Operations Process Resume Examples & Samples

• Prepare and deliver high-level insights and recommendations based on multiple analysis of industry/ business, competitive landscape, consumer data for area of expertise
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes
• Must be legally permitted to work in the United States
• Experience with Salesforce CRM cloud or knowledge of an IVR technology
• 3 years of retail experience or process management in related area
• Five + years’ experience in the managed care, healthcare or insurance industry involving account management, customer service or vendor relationships
• Detail oriented and ability to multi-task and adhere to deadlines
• Must have strong leadership, organizational, time management and communication skills and be a subject matter expert in Word, Excel and Visio
• Ability to perform and act on root cause analysis and ascertain issues from limited data
• Ability to prioritize and manage multiple assignments
• Ability to interface with all levels including internal senior leadership and external clients
• Responsible for providing financial and human resource planning and management for the entire Clinical Pharmacology & Pharmacometrics (CPPM) organization including Clinical Pharmacokinetics and Pharmacodynamics, Pharmacometrics, Clinical Pharmacology Medical Department, AbbVie Clinical Pharmacology Research Unit (ACPRU), CPPM Scientific Support, Quantitative System Medicine(QSM) and Development Design Center (DDC) groups
• Managing, on a daily basis, the CPPM financial, capital and human resource capacity and providing guidelines for appropriate workload distribution across the CPPM organization within current plan/update budget
• Maintains and provides updates to the CPPM Resource Model to forecast headcount needs
• Adheres to all corporate financial guidelines, ethics and compliance standards
• Prepares and presents financial templates to R&D Finance and R&D Senior Management to justify Headcount and functional Budget requirements for Plan, Portfolio, Update, & Long Range Plan (LRP)
• Interacts with external vendors and assists with processing contracts, consultancy agreements, invoices and contractor requisitions
• Develops the prioritized Capital budget for CPPM and manages assigned capital budget
• Manages timesheets and resolves delinquent entries
• Anticipates and leads issue resolution for all financial aspects
• Works with and /or leads cross-functional teams that include R&D Finance, the Project Office, Portfolio Program Management, and other R&D functions to accomplish department and division strategies, goals, objectives and responsibilities
• BS or MS in health care, business or finance-related fields
• 6+ years total experience in the Pharmaceutical industry with at least 2 years in an R&D
• Basic knowledge of project management practices, portfolio review, finance & budgeting
• Demonstrated leadership skills with broad scientific, strategic and business-related orientations
• Excellent interpersonal skills. Ability to interact externally and internally to support business strategy
• Must have demonstrable successful experience in one or more of the following areas/roles
• Excellent analytical capability with practical experience in developing theoretical models for scenario planning
• Experience in planning and budgeting complex activities / projects. Experience in planning for global sites is preferred
• Planning experience and/or equivalent supervisory experience
• To actively monitor, coach and mentor direct reports
• Oversee and manage the hiring of new staff, within approved parameters; collaborate with management as required
• Take initiative and responsibility for the day-day management of a team of Junior Operations Representatives, Operations Representatives and Senior Operations Representatives by actively building and maintaining a strong, positive report with them
• Regularly provide mentoring to staff, including biweekly team meetings / coaching sessions
• Ensure that the ongoing operations of team members are performed effectively and efficiently while recognizing success and professionally managing non-performance; take disciplinary action as required, i.e. PIP
• Ensure that staff have the tools and resources required to enhance their performance, recognize team deficiency and find solutions to improve as necessary
• Maintain a culture of recognition, appreciation and respect
• Ensure visibility on the floor to foster an environment with open and honest two-way relationships where staff feel empowered to contribute in decision-making as appropriate
• Maintain an up to date knowledge of all business changes such that information can be relayed to team members, improving the day-day efficiency of the centre
• Conduct annual Performance Achievement Reviews (PAR) and Employee Development Plans (EDP) with staff for growth and development
• Review call monitoring scores with staff and ensure staff have a good understanding of the Call Monitoring Program
• To ensure a high level of customer service
• Ensure all inquiries and /or escalations are investigated, resolved and responded to within established SLA times
• Provide guidance, coaching and knowledge to staff on an active basis such that opportunities for improvement are identified and managed
• Foster an environment where staff feel empowered to confidently and effectively handle customer issues and escalations within established parameters
• Respond to inbound inquiries in an informed, efficient manner
• Provide industry leading customer service when answering customer email / telephone inquiries /letters
• Investigate, resolve and respond to complex customer complaints / issues within established policies and procedures
• Perform corrections and adjustments for customer accounts within authorized limits or within management approval
• Develop and maintain a thorough knowledge of all aspects related to account administration including account transfers and new account processes, operational processes and procedures, banking processes and procedures
• Develop and maintain a robust knowledge of the firm such that complex issues can be answered and resolved in an informed, efficient manner
• To ensure the efficient and effective handling of operational / administrative transactions and processes for the centre
• Establish and train a backup in your absence – ensure that information is communicated to both team members and other team managers
• Communicate new / changing policies and procedures to staff in a timely manner such that potential errors are minimized
• Ensure staffing levels are adequate to maintain satisfactory telephone response levels and coverage
• Review, analyze and advise on various statistical data for trending, recognition and coaching purposes
• Actively cultivate a culture of recognition by using the Applause program, spot recognition and public recognition at team meetings
• Conduct product knowledge and / or skill building sessions with staff as necessary
• Conduct presentations for the new hire program
• Maintain and monitor Staff Plan and staff vacation schedules
• Act as back-up for Manager in his/her absence or as required
• Ensure that centre costs are kept to a minimum, within established budgeted amounts
• To actively collaborate with internal staff and interdepartmental support departments to ensure that business needs are met
• Actively investigate and follow up on inquiries / escalations referred to you by staff; refer to compliance / legal / management as necessary
• Actively collaborate and liaise with the call centre and other various areas within Wealth Management / BNS such that customer requests / transactions / issues can be responded to effectively and efficiently
• Provide reports and statistical information to management and / or other departments as required
• Act as a liaison between various internal units such that customer issues are fully satisfied in a timely manner
• Understand and respond to customer issues / needs, including those of CSR’s and traders
• Collaborate and liaise with other team managers to identify common issues and gaps in procedures and skills, and work with appropriate departments to address and resolve gaps and trends
• Collaborate with management to prepare various documents and bulletins as required
• Ensure that policies and procedures are clearly communicated to all staff and OLB areas and update/revise procedures and policies on WealthNet as required
• To minimize potential risk and harm for the business
• Ensure a thorough knowledge and familiarity with anti-money laundering, anti-terrorist financing, privacy laws, compliance, legal requirements, Know Your Customer, etc and provide staff with the necessary tools and resources to educate themselves in these subject areas
• Ensure that audit findings are brought to the attention of management, and are handled appropriately
• Actively conduct risk management by monitoring and reviewing team member(s) performance
• Effectively and efficiently resolve complaints / problems and / or trade errors and where necessary, ensure escalation to the appropriate level of management as required
• Handle discrepancies and resolve issues in a timely manner to avoid firm exposure
• Draft correspondence on behalf of management answering customer complaints, such that firm harm / exposure is reduced
• Review errors with staff where appropriate and provide training where necessary to prevent reoccurrence
• Flexible, and able to work in a fast paced, dynamic environment
• Strong PC user skills in Microsoft Word, Microsoft Excel, Microsoft Access with the ability to use and manipulate spreadsheets
• Ability to work independently, within established boundaries, policies and guidelines
• Strong team leadership, coaching and mentoring skills
• Strong organizational skills including time management with the ability to prioritize workloads for self and team
• Strong sense of professionalism
• Broad industry background
• Thorough understanding of industry policies and regulations including anti-money laundering , anti-terrorist financing, legal requirements, privacy laws, Know Your Customer Requirements, compliance, etc
• Strong skill set using AS400, Broadridge, BDI, ZRSP, Webpost, ACWS and other banking screens
• Strong knowledge of the securities / brokerage industry, including margin policies, registered products, tax issues, industry and firm requirements and specialty products
• Self motivated with the ability to take initiative
• Strong processing and inputting skills
• Superior customer service skills
• Demonstrated team leadership / supervisory experience
• Working knowledge of operational requirements, policies and procedures
• Ability to exercise discretion with sensitive information
• Ability to manage multiple concurrent projects
• Ability to learn new tasks quickly and accurately

Specialized Manager Operations Resume Examples & Samples

• Consistently drives sales by identifying opportunities to achieve Store goals
• Creates an emotional connection within the Store team that translates into sales and ensures every Associate consistently delivers the Sunglass Hut Experience
• Makes the Store an energetic, positive experience for customers
• Develops customer relationships through interaction and feedback
• Builds Sunglass Hut brand by consistently executing the brand standards and the Sunglass Hut Experience
• Customer service/retail experience
• Strong interpersonal skills including demonstrated ability to manage people, collaborate and influence overall team and leaders
• Strong business planning and business operations skills (dashboards/KPIs, managing business rhythms, systems thinking, etc.)
• Strong analytical thinking and problem solving skills
• High Performance and Metrics driven
• Great team player that works well in collaborative situations
• Industry recognized certifications in Six Sigma, Continuous Improvements, and/or ITIL is a plus
• Oversee the Operations team to organize resources, set operations goals in line with business objectives/goals and achieves it and also carries out strategy to effectively utilize the skills of the team and deliver exceptional service
• Deliver the operational strategy for the team in the region and align with functional strategy
• Setup adequate monitoring and probing according to KPI definition as to measure service availability, performance and ensure the associated SLAs are met
• Build strong partnership with the client by growing and nurturing the existing relationships to ensure exceptional operational collaboration& effective foundation for future growth
• Ensure that there is a higher morale across the organization at various levels and better customer satisfaction levels
• Reach out to all teams on forward looking growth path, projects and set the teams ready for the evolving changes. Work with support team like HR, admin, facilities and IT to ensure other ancillary support is ready for growth and expansion
• Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures
• Own the Voice of the Customer and take appropriate action to ensure customer satisfaction. Also participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems
• Ensure schedule adherence, workflow accuracy and team productivity goals are met and that administrative tasks (time-keeping, HR inputs, etc.) are accurate and on-time
• Strategize training needs based on organization Goal and Develop the functional expertise in the Team
• Mentors others in developing Leadership behaviors. Hires, manages, and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement
• Actively seeks to understand core business values and initiatives, and translates those into everyday practices
• Shapes the direction of the team, keeps them focused and motivated to deliver the right results. Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision makin
• Suggest process improvements and drive team to work differently but within process guidelines
• Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and effective team Management
• Conduct monthly skips level meetings with the team to identify issues and areas of improvement and drive individual development plans based on the analysis
• Delegate effectively and create a succession planning for all the roles within the team
• Keeping the team motivated and organizing appropriate training towards developing the team
• Key Skills Required
• Ability to work closely with internal and external stakeholders in a dynamic, and fast-paced environment capable of managing several tasks simultaneously, while paying attention to detail and quality
• Ability to identify, analyze and report risk trends to improve customer experience
• High customer obsession, both for internal and external customers
• Experience of delivering results consistently; goal-driven and motivated by achieving targets
• Provides leadership, coaching and development of the team. Works in conjunction with Human Resources and Training to develop strategic plans for management and supervisor development
• Be able to continually measures and evaluates all work processes using Kaizen, Lean and other improvement methods
• Proven track record of leading teams to high levels of performance
• Deep dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance based culture in an extremely deadline-driven environment
• Demonstrates ability to influence, manage, and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under pressure in all communications. Builds positive productive relationships with many stakeholders and partners around the world
• Develops and drives strategies and programs which improve the competitive position of the team and company
• Able to build and maintain lasting relationships with other departments and key business partners
• Ability to effectively manage time, prioritize tasks and work within deadlines
• Well organized with keen attention to detail with demonstrated effective follow-up skills
• Supervises assigned technical and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation. Supports GDIT AIT work in Mayport with warehousing, receiving, HAZMAT, etc
• Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, solve problems and ascertain GDIT task performance
• Performs business development activities, including customer communication, area business intelligence, and the preparation and review of technical and cost proposals
• Manages the GDIT Mayport facility
• Participate and network in Jacksonville Area Ship Repair Associations

Plant Manager Operations Resume Examples & Samples

• Cascade strategic objectives from Segment, Business Unit and Operations functional leadership. Set and clarify requirements and expectations for direct and matrixed reports based on the strategic direction and needs of the business
• Plan, direct and monitor production activities with the objective of maximizing the use of organizational resources to meet or exceed established targets for TEOA (LEAN), Safety, Quality, Delivery, Cost, Employee Engagement and Talent Development
• Drive the creation and deployment of Continuous Improvement initiatives which enable functional areas and the site to meet or exceed its Operating plan. Take proactive steps to ensure best practices are shared. Drive standard work for safety, quality, inventory, scrap rate/yield, TPM, 5S+1
• Develop action plans and make operational decisions on policies, tactics and resources critical to the site’s operational success thus ensuring successful delivery against targets and strategy
• Own the environmental, health and safety for the site. Drive the successful resolution of building issues and repairs
• Deliver an extraordinary customer experience. Understand the demand from the customer and plan materials and production in alignment with plan. Understand the extended value stream from procurement, through production to delivery and beyond. Focus on quality expectations of the customer and creating an extraordinary customer experience including but not limited to continuously improving ship to request rate, reduction of customer complaints/issues while balancing cost
• Plan materials and production around the needs of the customer. Develop and implement production operating budget and plan. Allocate appropriate resources and monitor goal attainment. Develop headcount requirements and work to align with achieving operations plan
• Partner with support staff and matrixed reports to ensure the support and resources provided align with the needs of the operation. As the plant manager, responsible for P&L, conversion and material productivity
• Drive strategic workforce planning and successful talent development strategies aligned to business needs, OLR and strategic succession planning outcomes/requirements, and seasonality
• Drive employee engagement at the site through an appropriate daily, weekly, bi-weekly, monthly and quarterly communication strategy with a strong focus on recognition. Hold town hall meetings and conduct skip-levels with your report’s direct reports
• Minimum 5 years’ experience working with a manufacturing organization with proven success in simplifying processes and increasing production. General project leadership experience
• Minimum 5 years’ of management experience required
• Lean and/or six sigma experience preferred
• Experience working with multiple customers and suppliers in a low volume high mix industry
• US Citizen and/or Green Card Holder required due to ITAR requirements

Manager, Operations, Consumer Neuroscience Resume Examples & Samples

• Recruitment of target respondents by working with vendor and internal Client Service team
• Responsible for all aspects of data collection including interacting with research participants on daily basis
• This will only take up 30% of the time. Basically to fill in the role of a NP during time crunch - when the local NPs are not available or engaged in studies
• Collect electroencephalogram (EEG) & physiological data while research participants are being exposed to marketing material in a lab environment
• Participate in experimental setup, data validation, and archiving processes
• Collaborate with other Neurophysiologists and Lab Operations Manager on daily basis to ensure smooth operations and client timelines
• Responsible for managing the team of local neurophysiologist
• Ability to multitask and attend to team members needs
• Provide lead management of delivery and warehouse hourly workforce to ensure successful delivery of product to market and provide best in class delivery service to our retailer customers
• Address retailer issues in a timely fashion and act as operations representative out in market
• Experiance with Process improvement or lean manufacturing
• Work directly with Sales team to optimize route-to-market processes that help meet Sales objectives while minimizing operational cost
• Direct, lead, motivate and develop department personnel including selection, performance management, skill development and employee relations
• Develop, monitor, and maintain KPIs to ensure process efficiency and service level
• Lead employees through implementations of best practices, new technology and process change to drive increased operational productivity
• Provide support and information to management on all labor relations and employee relations issues
• Bachelor's degree in Business, Operations Management, Logistics, Supply Chain, Engineering or related field
• 2-5 years experience in management, particularly in a beverage wholesaler
• Knowledge of best practices in delivery and warehouse operations and ability to drive and implement change in a complex environment
• Demonstrated strengths - leadership, planning, communication, analytical, complex problem-solving, and ability to influence
• Ability to work collaboratively with diverse groups, handle multiple projects simultaneously and deliver results that exceed expectations
• Advanced degree/MBA
• Green Belt certification
• Willingness to relocate within the U.S. for future opportunities
• Beer/alcohol industry knowledge
• Financial and Operational Analysis and Recommendation Development (50%)
• Gather and analyze relevant cost or customer impacting data from multiple
• Strong SQL, Excel, Power Point skills required
• Bachelor’s and preferably Master’s Degree in STEM or Finance related
• Background in Finance or Consulting
• Previous experience with Online Retail, preferably in Operations
• Programming languages (Python, R, etc) a plus
• Logging, Monitoring and Event Management
• Continuity Management
• Security Management
• Patch Management
• Provisioning Management
• Incident Management Problem Management
• The right person will have strong people management experience of 5+ years with a track record of success
• Strong verbal and written communication skills, which will be key in driving customer and internal communications
• Must have a technical background or understanding of Linux and Networking
• Experience in Managed Service provider - managing IT environments on behalf of customers
• Experience and Certification in ITIL and or Dev Ops
• Strong understanding of Linux, Networking Technologies & Software Development
• Identify and support any efforts related to national contract and grant projects and opportunities, including compiling information and producing written content for applications and proposals
• Manage compliance with budget, deliverables, and reporting requirements associated with assigned national grants and projects
• Develop and manage a strategy and process for regularly obtaining, analyzing, and producing business intelligence reports related to network-wide operational data (quality assurance, performance indicators, finances, etc.)
• Manage day-to-day operations of the community of practice and expert network that will provide ongoing technical assistance and support on operational issues to the 2-1-1 network
• Support the team in promoting and advancing 2-1-1 as a key strategic asset with federal and state agencies and national and regional non-profit agencies
• Assist the Director, 2-1-1 Operations and Performance in coordinating disaster-related support to the United Way network through direct consultation and coordination of UWW resources to local United Ways and 2-1-1s
• Manage and support learning opportunities (i.e., webinars, online collaboration, etc.) related to 2-1-1 the 2-1-1 network
• Support and back up other team members as required
• Strong passion for the work of the United Way and 2-1-1 network and for serving individuals and communities
• At least 3-5 years experience in a professional setting
• At least 1-3 years experience successfully managing complex administrative and business processes and tasks, preferably in a non-profit or government agency
• Demonstrated relationship management expertise
• Ability to work and lead autonomously with minimal supervision and to excel in an entrepreneurial, self-starting and fast paced environment
• Experience with 2-1-1 and/or call center management a strong plus. If candidate has insufficient experience, must develop and demonstrate expertise within 60 days of start
• Experience with compliance on federal and state government contracts a strong plus. If candidate has insufficient experience, must develop and demonstrate expertise within 60 days of start
• Experience in managing nonprofit development training & learning programs a plus

Manager Operations Warehouseus Resume Examples & Samples

• The Operations Manager is responsible for managing and/or assisting in all warehouse operations
• Duties will include the managing of incoming deliveries, daily inventory, and maintaining all operational and staff related records and schedules
• Responsible for the verification of all inbound and outbound deliveries of company items
• Responsible for managing paperwork flow from transactions and conduct cycle inventories in operations
• Recruiting and training the warehouse staff
• Reviewing warehouse safety and ensuring the company policies are communicated, applied, and enforced
• It also ensures high-levels of inventory control and must solve issues that arise related to receiving, barcode location storage, end-user requisitioning, cycle counts, picking and delivery

Related Job Titles

• • Led and managed a team of 25+ remote employees, resulting in significant operational efficiency increase.
• • Identified operational bottlenecks and trends, optimizing workflow by 35%
• • Worked cross-functionally with CX Strategy and Core Ops teams to reduce claims turnaround time by 20%
• • Partnered with Product department to design and execute technology roadmap, improving operational processes by 30%
• • Managed a team of 15+ remote professionals, enhancing team productivity by 25%
• • Implemented strategic changes, driving a 40% increase in operational efficiency
• • Facilitated successful collaborations with Business Intelligence and Payer Partnerships teams, improving overall operations by 30%
• • Managed and mentored a group of 10 remote employees, ensuring smooth workflow execution
• • Identified and rectified operational bottlenecks, reducing downtime by 15%
• • Collaborated with internal stakeholders to deliver innovative insights for future scale

5 Senior Operations Manager Resume Examples & Guide for 2024

Your senior operations manager resume must highlight your extensive experience in leading operational strategies. Showcase quantifiable achievements that reflect your ability to improve performance and efficiency. Demonstrate your leadership skills and your aptitude for developing effective processes. Ensure to include examples of successful team management and process optimization initiatives that led to tangible results.

All resume examples in this guide

Traditional

Resume Guide

Crafting an impeccable senior operations manager resume format in four steps, decoding the senior operations manager resume experience section, highlighting essential hard and soft skills for your senior operations manager resume, optimizing the education and certification sections of your senior operations manager resume, should you add a summary or objective to your senior operations manager resume, additional sections to amplify your senior operations manager resume, key takeaways.

A Senior Operations Manager can often struggle to succinctly convey the breadth and depth of their responsibilities, achievements, and strategic initiatives in a limited space on a resume. Our guide provides tailored strategies for effective space management, emphasizing measurable outcomes and essential skills, enabling a Senior Operations Manager to create a compelling, concise resume that captures their significant contributions and experience.

Enhance your application for the senior operations manager role with our concise guide on how to:

• Format your senior operations manager resume, ensuring a balance between professionalism and creativity, in line with best practices.
• Align your resume with the senior operations manager job requirements by incorporating relevant industry keywords.
• Utilize distinct resume sections to highlight your skills and achievements, making a case for why you're the top pick for the senior operations manager role.
• Draw from leading senior operations manager resume examples to effectively tailor your experience.

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Your senior operations manager resume format should be both strategic and reader-friendly. Here's a concise guide to help you achieve that:

• Choose a format that aligns with the job's requirements. If your expertise is directly relevant, the reverse-chronological format is ideal. If you're focusing more on skills, consider the functional or hybrid formats.
• Header: Ensure it's populated with accurate contact details and any relevant portfolio links.
• Length: A one-page resume is standard, but if you have extensive experience, extending to two pages is acceptable.
• File type: To maintain formatting consistency, always opt for PDF.

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Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Choose a functional resume template that offers ample space to showcase your unique senior operations manager expertise.

Don't forget to include these six sections on your litigation paralegal resume:

• A header for your contact details and a summary that highlight your alignment with the litigation paralegal job you're applying for
• An experience section that explains how you apply your technical and personal skills to deliver successful results
• A skills section that further highlights how your profile matches the job requirements
• An education section that provides your academic background
• An achievements' section that mentions any career highlights that may be impressive, or that you might have missed so far in other resume sections

What recruiters want to see on your resume:

• Leadership Experience: Evidence of leading large teams or managing complex operations within a business is crucial.
• Strategic Planning and Execution: Proven ability to develop, implement, and execute operational strategies that align with the company's goals.
• Process Improvement: Demonstrated experience in identifying inefficiencies in operations and implementing solutions to optimize productivity.
• Financial Acumen: Experience in budgeting, forecasting, and P&L management, indicating a clear understanding of the financial aspects of operations.
• Industry-Specific Knowledge: Familiarity with industry-specific rules, trends, and challenges can be a significant advantage for a Senior Operations Manager.
• Resume Margins
• How to Use Resume Lines

Once you've settled on your resume's format, the next step is detailing your professional journey.

Many senior operations manager professionals grapple with this section, especially when balancing between extensive or limited experience. Here's a roadmap to navigate this:

• Limit bullet points under each job role to six, focusing on high-impact contributions.
• Highlight achievements that resonate with the job's requirements, rather than just listing duties.
• Detail any on-the-job certifications or skills acquired and their relevance to your growth.
• Choose impactful verbs for each bullet, avoiding overused terms like "managed".
• Infuse relevant keywords from the job posting, especially in the context of accomplishments.

For more insights, explore these curated examples from seasoned senior operations manager professionals:

• Led a team of 50 employees and successfully optimized operational processes resulting in a 20% increase in productivity.
• Implemented a cost-saving initiative that reduced operational expenses by $500,000 annually.
• Collaborated with cross-functional teams to streamline supply chain management, reducing delivery time by 15%.
• Developed and implemented a comprehensive quality assurance program, improving product quality by 30%.
• Oversaw daily operations of a manufacturing plant, ensuring adherence to production schedules and achieving an on-time delivery rate of 98%.
• Implemented lean manufacturing principles, resulting in a 25% reduction in waste and a 10% increase in overall efficiency.
• Led the implementation of a new ERP system, streamlining inventory management and reducing stockouts by 40%.
• Managed a budget of $5 million and successfully negotiated vendor contracts resulting in a cost savings of 15%.
• Optimized warehouse layout and implemented automated picking systems, increasing order fulfillment speed by 30%.
• Developed and executed strategic plans to expand the distribution network, resulting in a 20% improvement in product availability.
• Led a cross-functional team to implement a new inventory tracking system, reducing stock discrepancies by 80%.
• Implemented safety protocols and conducted training programs, achieving a 50% reduction in workplace accidents.
• Managed the procurement process and negotiated contracts with suppliers, resulting in a cost savings of 10% annually.
• Implemented a performance tracking system for warehouse staff, improving productivity by 15%.
• Developed and implemented standard operating procedures, ensuring compliance with industry regulations.
• Led cross-functional teams to execute process improvement projects, resulting in a 25% reduction in lead time.
• Implemented a data-driven approach to optimize supply chain operations, resulting in a 15% reduction in inventory holding costs.
• Led the implementation of a new CRM system, improving customer service response time by 30%.
• Developed and executed a sustainability initiative, reducing carbon emissions by 20%.
• Managed cross-functional teams to successfully launch a new product line, generating $1 million in revenue within the first year.
• Managed end-to-end project execution for a major client, delivering projects on time and within budget.
• Implemented a continuous improvement program, resulting in a 30% reduction in defects and a 15% increase in customer satisfaction.
• Led the implementation of a new ERP system, integrating multiple business functions and improving data visibility.
• Developed and implemented a training program for operational staff, improving employee retention by 20%.
• Optimized production schedules and resource allocation, resulting in a 25% reduction in overtime costs.
• Implemented a safety incentive program, leading to a 30% decrease in workplace accidents.
• Led the successful relocation of the manufacturing facility, minimizing downtime and ensuring continuity of operations.
• Developed and executed a cost optimization strategy, reducing operational expenses by $200,000 annually.
• Managed inventory levels and implemented demand forecasting techniques, reducing stockouts by 20%.
• Led process improvement initiatives, resulting in a 15% increase in production efficiency.
• Developed and implemented a comprehensive training program for new hires, reducing onboarding time by 50%.
• Collaborated with suppliers to implement vendor-managed inventory, resulting in a 30% decrease in lead time.
• Managed a team of 40 employees and implemented performance metrics, resulting in a 20% improvement in employee productivity.
• Led the implementation of a new warehouse management system, improving inventory accuracy by 25%.
• Developed and executed strategies to optimize order fulfillment process, reducing order cycle time by 30%.
• Collaborated with sales teams to develop customer-centric supply chain solutions, resulting in a 15% increase in customer satisfaction.
• Implemented a comprehensive quality control program, resulting in a 30% reduction in product defects.
• Led the implementation of an automated order tracking system, improving order visibility and reducing delivery errors by 20%.
• Developed and implemented standard operating procedures for inventory management, reducing stock discrepancies by 80%.
• Managed cross-functional teams to execute process improvement projects, resulting in a 25% increase in operational efficiency.

Quantifying impact on your resume

• Include the number and size of teams managed, as this indicates your capacity for leadership and managing resources.
• Highlight quantifiable achievements such as productivity improvements or cost reductions, which illustrate your ability to drive efficiency and profitability.
• Outline your experience in terms of revenue growth facilitated by your decisions or actions, showing your potential for business expansion.
• List the number of projects you have overseen, their scope, and overall impact on company operations to denote project management skills.
• Specify the amount of budget you have been responsible for to demonstrate financial acumen and trustworthiness with large sums.
• Quantify any improvements in operational KPIs under your management, showcasing your focus on performance metrics and continuous improvement.
• Mention the number of process changes implemented and their effect on efficiency or profits, signifying your innovation and strategic thinking.
• Document the scale of logistics or supply chain operations you have run, illustrating your capability in handling complex, multi-faceted operations.

Crafting the experience section for novice senior operations manager candidates

Lack of extensive experience doesn't equate to an empty resume. Here's how you can enrich your experience section:

• Volunteer Roles: Community involvement often equips you with valuable interpersonal skills, and sometimes even technical ones, relevant to the job.
• Academic Projects: Highlight significant university projects that contributed to the field, showcasing your hands-on experience.
• Internships: Even short-term internships can be invaluable. If they're pertinent to the role, they deserve a spot on your resume.
• Past Jobs: Even if unrelated to the senior operations manager, these roles can demonstrate transferable skills that are beneficial for the position.
• Can I Leave a Job I was Fired From Off my Resume
• Resume Without Work Experience

Your experience section should be a testament to your professional growth. If your career journey isn't particularly linear or impressive, focus on detailing specific skills and the tangible outcomes of your responsibilities.

Your skill set is a cornerstone of your senior operations manager resume.

Recruiters keenly evaluate:

• Your hard skills , gauging your proficiency with specific tools and technologies.
• Your soft skills , assessing your interpersonal abilities and adaptability.

A well-rounded candidate showcases a harmonious blend of both hard and soft skills, especially in a dedicated skills section.

When crafting your senior operations manager skills section:

• List up to six skills that resonate with the job requirements and highlight your expertise.
• Feature a soft skill that encapsulates your professional persona, drawing from past feedback or personal reflections.
• Consider organizing your skills into distinct categories, such as "Technical Skills" or "Soft Skills."
• If you possess pivotal industry certifications, spotlight them within this section.

Crafting a comprehensive skills section can be daunting. To assist, we've curated lists of both hard and soft skills to streamline your resume-building process.

Top skills for your senior operations manager resume

Operations management

Project management

Budgeting and finance

Data analysis

Strategic planning

Supply chain management

Quality Assurance

Business process improvement

Risk Management

Knowledge of ERP systems

Communication

Problem-solving

Critical thinking

Time management

Decision-making

Adaptability

Conflict resolution

Interpersonal skills

When detailing your skills, align them with the job's requirements. Emphasize unique technical proficiencies and provide examples of your soft skills in action.

Your education and certification sections can be game-changers on your senior operations manager resume, showcasing your commitment to professional growth.

For the education section :

• Highlight advanced education, noting the institution and duration.
• If you're currently studying, mention your expected graduation date.
• Exclude degrees that don't align with the job's requirements.
• If relevant, delve into your academic journey, spotlighting significant achievements.

When listing degrees and certifications:

• Feature those directly relevant to the role.
• Highlight recent and significant knowledge or certifications at the top of your resume.
• Provide essential details like the issuing institution and dates for credibility.
• Avoid listing irrelevant degrees or certifications, such as your high school diploma or unrelated specializations.

Remember, even if you're tempted to omit your education or certifications, they can offer a competitive edge, signaling a long-term commitment to the industry.

Best certifications to list on your resume

The reputation of the institution or organization granting your certification or degree can bolster your credibility. Prioritize recognized and respected credentials.

• Continuing Education on Resume
• Expected Graduation Date Resume

Choose between:

• Resume summary to match job needs with your top wins.
• Resume objective to share your career goals.

Both should tell recruiters about your best moments. Keep them short, around five sentences. Check out our sample structures for guidance.

Resume summary and objective examples for a senior operations manager resume

Seasoned Operations Manager with a decade of demonstrated leadership in the automotive industry. Holding an MBA degree and PMP certification, I've spearheaded cost reduction initiatives saving 20% annually. Experienced in lean methodology and Six Sigma, my focus on process optimization led to a 15% increase in production efficiency.

Experienced professional transitioning from Hospitality to Operations Management. With over 12 years leading high-performing teams, I'm skilled at developing processes that streamline operations and improve service deliverables. Managed budget exceeding $10M, reducing operational costs by 25% across three years.

Prolific Project Manager pivoting into Operations Management. Equipped with 10+ years of experience driving project success in IT sector, and a Master's degree in Business Administration. Proven ability to facilitate communication between departments and optimize supply chain processes, I increased project delivery rate by 30%.

Adept Marketing Executive making a shift towards Operations Management. My 14-years background in strategically guiding products from conception to market, coupled with an MBA, positions me to bring valuable insights to manage operations. Previously improved product launch efficiency by 25% through effective resource allocation.

Eager to contribute my strong analytical skills and recent MBA degree towards optimizing operational effectiveness as an Operations Manager. Passionate about marrying data-driven decisions with strategic planning to drive business growth and enhance profitability.

With a Bachelor’s degree in Business Administration and an internship experience in project management, I am driven to establish my career in Operations Management. Committed to enhancing operational performance by leveraging my knowledge in supply chain management and process improvement methodologies.

To further personalize your resume and showcase a broader spectrum of your professional journey, consider adding:

• Projects that highlight your hands-on experience.
• Awards that recognize your industry contributions.
• Volunteer work that underscores your community involvement and soft skills.
• Hobbies that offer a glimpse into your personality and passions.
• Craft a senior operations manager resume that's easy to read and aligns with the role's requirements.
• The top third of your resume should clearly convey your unique value proposition for the senior operations manager role.
• Tailor your resume to the job, highlighting skills, achievements, and the tangible results of your efforts.
• Detail your certifications and technical skills to demonstrate proficiency with specific tools and technologies.
• The sections you choose should collectively present a comprehensive view of your professional expertise and personality.

Looking to build your own Senior Operations Manager resume?

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